text,labels " SENIOR ACCOUNTANT Summary Well-qualified and detail-oriented Accounting Professional with over 3 years of successful experience in positions of increasing responsibilities and duties.Capable of managing multiple projects and consistently meeting deadlines with a positive, can-do attitude.Extensive knowledge of accounting software and processes.Proficient in extracting financial data from various reporting systems and suggesting key operational changes. Equipped with a broad knowledge of accounting concepts and strategies to yield the best possible financial outcomes Highlights Certified Management Accountant Candidate Expected Year 2016 Ethical and behavioral professionalism Analytical reasoning Financial statement analysis Cost accounting ERP (Enterprise Resource Planning) software Accounting operations professional Complex problem solving Effective time management Strong organizational skills General ledger accounting Account reconciliation expert Flexible team player Strong communication skills Accomplishments Achieved 10% cost reduction by renegotiating all contracts annually, matching terms with inventory turns, making better purchasing decisions, outsourcing sales teams and technicians, and eliminating other non-strategic cost Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions Extensive experience with the implementations of ERP systems Work History Company Name August 2013 to Current Senior Accountant City , State Company Name May 2012 to July 2013 Corp. Accountant City , State Company Name August 2011 to May 2012 Graduate Assistant of Economic Department City , State Experience Company Name August 2013 to Current Senior Accountant City , State Manage and oversee the day-to-day operations of the accounting department. Direct and plan the preparation of timely and complete financial statements that summarize and forecast business activities and financial positions in areas of income, expenses and earnings based on past, present and expected operations Regulate corporate funds and accounts, establish budgets, approve expenditures and provide guidance to ensure the financial solvency Interpret financial data and recommend action required to manage costs to achieve budget and to improve systems, financial performance Supervise and coordinate month- and year-end closing activities, accounts payable/receivable, general ledger, payroll, treasury, bank reconciliations, fixed asset activity, debt activity, cash disbursements, invoicing/billing, customer credits and collections, perpetual inventory integrity, cost accounting, Human Resources, and Operations etc. Interface with outside audit firms, banks and lessors, casualty/liability insurance agents, credit card companies, and collection agencies Manage and comply with local, state, and federal financial reporting requirements and tax filings Educated management on strategies for minimizing tax liability Company Name May 2012 to July 2013 Corp. Accountant City , State Manage all accounting operations including billing/invoicing, A/R, A/P, cash disbursement, general ledger, payroll, cost accounting, inventory, and month-end close Prepared monthly and quarterly financial statements to executive management for long- term financial strategizing and provide financial analysis as needed Coordinated with external tax accountants for income tax preparation Worked with management to document and offset unusual expense variances in their respective areas Established and executed internal controls over the company's accounting and financial procedures Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines Collaborated extensively with auditors during preliminary and year-end audit processes Negotiated vendor agreements and review financial contracts, financing agreements and insurancepolicies Company Name August 2011 to May 2012 Graduate Assistant of Economic Department City , State Assisted faculty with academic research or contract research relating to macro and finance Conducted statistical analysis and the development, installation, or maintenance of information technology and large set data Supervised undergraduate and graduate classes. Company Name January 2010 to April 2010 Income Tax Preparer City , State Intermediate level certification accredited by Internal Revenue Service, Department of the Treasury Prepared Form 8843, Form 1040, Form 1040-EZ, Form W-2 and related schedules for communities and international students Education Ball State University 2012 Master of Science : Accounting City , State , United States Coursework in: Seminar in Financial Accounting Accounting Capstone Tax Planning and Research Attestation Principles and Practices Accounting Information Systems International Accounting Issues Seminar in Management Accounting Seminar in Professional Issues 3.5 of 4.0 GPA Member of Alpha Beta Psi Ball State University 2010 Bachelor of Science : Business Administration City , State , United States Coursework in: Intermediate Accounting 1 Intermediate Accounting 2 Income Tax Accounting ECON 201 Elementary Microeconomics ISOM 125 Micro Applications for Business Principles of Finance 1 Operations Management Managing Behavior in Organizations Business Policy and Strategic Management Principles of Marketing 3.2 of 4.0 GPA Languages Fluent in: English Mandarin Cantonese Technical Skills NetSuite, Epicor, Sage, Quickbooks, Office Master System, Peachtree, GLACIER Tax Prep, Intuit Payroll, ChasePaymentech, Word, Excel, Outlook ",18 " SALES Summary Extremely loyal, ambitious and a hard working individual looking to leverage my high level of customer service skills to excel in a professional sales environment. Experience Sales January 2014 Company Name － State Care Wear Uniforms 2014 ·Replenish product bins and product racks. Load/Unload vans a various hospitals. Set up ""retail"" type stores in said various hospitals. Inform customers about new product. Assist customers with their purchases. Receiving and preparing product, maintaining the Grocery floor and displays, and selling product in support of regional Grocery standards. Providing courteous, friendly, and efficient customer service ·Give every customer immediate and undivided attention. Surprise and delight the customers with consistent, delicious food. Ensure a fresh and appealing display by keeping cases and shelves clean and well stocked by front-facing, checking codes, rotating, and removing out-of-date products. Maintain accurate department signage and pricing. Stock and clean grocery shelves, bulk bins, frozen and dairy case. Keep Grocery department clean, sweep floors and maintain sweep logs. Assist with sampling program, keeping sample areas full, clean, and appealing. Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices. Operate and sanitize all Grocery equipment in a safe and proper manner. Road Safety 2013 ·Controls movement of vehicular traffic through construction projects: Discusses traffic routing plans, and type and location of control points with superior. Distributes traffic control signs and markers along site in designated pattern. Directs movement of traffic through site, using sign, hand, and flag signals. Warns construction workers when approaching vehicle fails to heed signals to prevent accident and injury to workers. Informs drivers of detour routes through construction sites. Warehouse January 2012 Company Name － City , State Memorize System Pavers 30 minute sales presentation ·Visit potential customers at their homes and helped design their dream yards and hard scape ·Provided accurate designs, estimates and payment plans to homeowners on first visit. Rancho Murieta Community Services District 2012 ·Performs a variety of unskilled and semiskilled labor tasks in the construction and maintenance of water distribution and wastewater collection systems, drainage systems, roads, pipelines and other District facilities ·Works in or around hazardous electrical panels and equipment; assists operations staff as needed ·Reads residential and commercial meters; maintains simple records and logs ·maintains districts open channels and ditch systems. January 2012 Company Name Participates in the installation, operation, and repair of sewer mains and appurtenances ·As needed operate light construction equipment, tractors, and easement mowers ·Working under direction, assist CCTV assessment of sanitary sewer main lines and service lines, using mini cam and main line cameras. Paragon Products-El Dorado Hills 2011 ·Assembly of inverters including soldering capacitors, modifying boards, assembling hardware, hi-pot testing and frequency setting. Mixing and pouring of epoxy to pot electronics assemblies. Validate, troubleshoot, and repair pumps using predefined pass/fail criteria ·Installs inverters on pump assemblies ·Record completed serial numbers in Macola database. Relish Burger Bar-El Dorado Hills 2010 ·Inspect, arrange, and run food in an up-tempo environment ·Assist managers and other staff members in the upkeep of the restaurant ·Interact with customers and ensure customer satisfaction while upselling seasonal and promotional items. Red Robin 2008 ·Inspect, arrange, and run food in an up-tempo environment ·Assist managers and other staff members in the upkeep of the restaurant ·Interact with customers and ensure customer satisfaction while upselling seasonal and promotional items. Courtesy Clerk January 2008 Company Name maintained a neat and well organized area ·Product orginization and stocked new products as needed ·Responsibile for customer satisfaction. Education Bachelor of Science Degree : Sport Management , 5 2010 Culver Stockton College － City , State Sport Management Associates degree : 5 2007 Sacramento City Community College Stockon College, Sac City College GPA: 2006 Academic Recognition of Excellence/Deans List-Cumberland University ·CDL Class B w Tanker Endorsement ACCOLADES ·First Team, Second Team All-Conference: Baseball (Culver 2006 Academic Recognition of Excellence/Deans List-Cumberland University ·CDL Class B w Tanker Endorsement OSHA Forklift Certified · ATSSA Flagger Certified Skills Assembly, hardware, customer satisfaction, customer service, database, direction, drivers, electronics, Forklift, Macola, Works, neat, cameras, pricing, Receiving, retail, routing, Safety, selling, sales, soldering, troubleshoot, type, well organized ",10 " DIGITAL MARKETING ACCOUNT MANAGER Experience 11/2014 to 06/2017 Digital Marketing Account Manager Company Name － City , State Creative, analytical, problem solver responsible for developing, implementing and executing strategic marketing plans. Ensure that marketing services are delivered efficiently and effectively, yielding positive ROI. Manage the day-to-day of on- projects, collaborating with team and clients, ensuring all projects meet deadlines. Create, manage, design, and implement email campaigns, ensuring they align with strategy, branding and goals. Manage email lists, segmenting for campaigns, and created an ongoing schedule of content. Designed presentations, documents, marketing collateral and print, ensuring brand consistency. Created annual editorial calendars based on clients' expectations and adapting strategies as needed. Facilitate weekly client calls to discuss upcoming deliverables, website metrics and site analytics. Created annual editorial calendars based on clients' expectations and adapting strategies as needed. Project manage entire campaigns adhering to the editorial calendar for content creation, dates, and channels. 11/2014 to 07/2015 Marketing & Website Manager Company Name － City , State Developed and implemented, and coordinated marketing strategies across all marketing channels. Enhance the brands online visibility to engage with potential customers, gain customer acquisition, and increase brand awareness. Plan and create content calendar with design and copy for website, advertising, and marketing collateral. Responsible for all aspects of campaigns including development, design, launch. Designed high quality, creative content to be used for print and online for visibility and brand recognition. Implemented an ecommerce platform and shopping cart to generate web sales. Optimized website for search engine performance to drive website traffic, and increase online visibility. Strategized and implemented a marketing plan ensuring all plans were aligned across all platforms. Create style guides, brand guidelines and standards assure that the brand is handled consistently. 08/2014 to Current Digital Marketing & Branding Consultant Company Name － City , State Assist a variety of clients to meet business objectives by building brand awareness, strengthening online presence and improving the marketing strategy using comprehensive tactics. Provide clients with insights regarding promotions, branding, and strategies for marketing success. Provide clients with the implementation of marketing strategies. Develop, design and manage all digital marketing campaigns. Design and implement strategies to drive online traffic. Review new and innovative strategies to ensure the clients are at the forefront of digital marketing. Provide support and guidance with marketing, strategy development and implementation. 08/2012 to 06/2014 Teacher's Assistant Company Name － City , State Provide support for teacher, allowing maximum time for planning and teaching. Worked alongside teacher to create and provide students with a positive, well-organized, functional classroom for maximized instructional time. Assist the teacher with implementing the daily curriculum and management of the classroom. Supported lead teacher in creating a successful learning environment. Reinforce lessons by reviewing with student's one-on-one or in small groups. Attend all staff trainings, in-services and workshops. Treated confidential information about students and staff in a professional and ethical manner. Established and maintained a cooperative, supportive and effective relationship with all personnel. Education and Training 12/2010 Bachelor of Arts : Elementary Education University of North Florida Elementary Education 07/2007 Associates In Arts : Elementary Education Florida Community College of Jacksonville Elementary Education Skills Adobe Creative Suite, advertising, Automation, branding, content, content creation, Customer Relationship Management, client, clients, ecommerce, editorial, E-mail, email, functional, marketing plan, Marketing Planning, marketing strategies, Marketing Strategy, marketing, marketing collateral, personnel, presentations, problem solver, Project Management, quality, sales, strategy, strategy development, strategic marketing, teacher, teaching, website, well-organized, workshops Activities and Honors Strategic and creative marketing professional with experience in project management, strategy, creative design and email marketing used to generate brand awareness and revenue using a variety of marketing channels designed to attract and keep customer relationships. *Expertise in multiple digital marketing disciplines, including inbound, affiliate, content, and email marketing *Excellent project and time management skills with ability to multitask, prioritize tasks and meet deadlines *Well-developed interpersonal skills allowing the ability to communicate effectively and strengthen relationships CAREER OBJECTIVE Seeking a full-time marketing position at an organization where I contribute my experience and expertise in the fields of marketing, creative design, analytics, to work collaboratively as a member of a team as well as independently to achieve company goals and promote growth. ",12 " FULL TIME STUDENT/INTERN Summary Tank Platoon Sergeant with twenty-four years of dedicated military service with the U.S. Army; two years' experience as a qualified trainer and instructor at the U.S. Army Armor School; successfully managed diverse groups of employees. My present position has facilitated the learning of the importance of providing timely support and services while managing a multitude of tasks. Assisted in the conduct of program orientations for large and small groups, complete individual mentoring of students, analyzed and synthesized data and information, wrote clear and concise reports, and effectively communicated with the staff, students and many members of a multidisciplinary team. Career supported by a recent completion of a Bachelors' Degree in Social Work. Team Building Personnel Management Inventory/Supply Management Time Management Training Evaluation Safety/Risk Management Inner-agency Coordination Training and Development Policy Implementation Needs Assessment Curriculum Development Organization/Communication Research/Analysis Microsoft Word, Power Point, Excel Accomplishments Graduated with Honors with a 3.69 GPA from the University of Louisville with a Bachelor's Degree in Social Work. Completed 560 hours of Social Work Practicum Internship with the Fort Knox Warrior Transition Center. BSW Cum Laude - 2015 Bronze Star/Meritorious Service Medal (2)/ARCOM (11)/AAM (7)/Overseas Service Medal (4)/National Defense (2)/NCO Professional Development Ribbon (4)/Southwest Asia Service Medal/Liberation of Kuwait/Defense of Saudi Arabia/Operation Iraqi Freedom/Korean National Defense Ribbon/Army Service Ribbon Experience Full Time Student/Intern Jan 2013 to Jan 2015 Company Name Graduated with Honors with a 3.69 GPA from the University of Louisville with a Bachelor's Degree in Social Work. Completed 560 hours of Social Work Practicum Internship with the Fort Knox Warrior Transition Center. Associate of Arts Degree Conferred May 2011 to Dec 2012 Company Name Instructor/Writer AOBC Jan 2009 to Jan 2011 Company Name － City , State Primary instructor with an Army Training Program for the Active Component (AC) and Reserve Component (RC) on virtual simulations for Convoy Operations, anti-Ambush procedures, and additional training scenarios. Trained and evaluated the organizational effectiveness of units using virtual or constructive simulations. Planned and conducted training exercises in support of Army National Guard and Reserve Component units preparing for movement overseas. Made recommendations for training support package development change, additions and deletions based on new guidance and policy. Designed, developed, proofed and implemented constructive simulation training exercises. Advised organization managers, supervisors and instructors on the methodology and instrumental procedures needed for training and evaluations. Developed, evaluated, and analyzed written and oral performance diagnostic evaluations, conducted counseling and remedial instruction. Planned, coordinated, and supervised the daily activities of five staff members supervising a personnel holding organization of over 120 personnel. Supervised operations, and liaison activities; wrote routine and special reports, commendations, and operations plans. Prepared and edited training plans and coordinated and implemented training programs; directed on-the-job training. Assisted in briefings, presentations, and presenting instruction to large groups. Provided formal and informal counseling to individuals and groups; maintained computerized data file on past and future planned activities; provided daily briefing to staff members; and maintains computerized personnel data files, job evaluations, and awards. Provided professional training sessions to over 260 junior level managers (Armor and Cavalry officers); coordinated inter-agency usage of various training aids and facilities. Ensured lesson plans, training materials, and equipment required for training were present, current, and operational to teach assigned units of instruction. Education BSW , Social Work 2015 University of Louisville University of Louisville BSW Cum Laude - 2015 Associate Arts , Under Graduate Studies 2012 Central Texas College Central Texas College Associate Arts - 2012 Presentations Planned, coordinated, and supervised the daily activities of five staff members responsible for over 120 personnel. Supervised operations, and liaison activities; wrote routine and special reports, commendations, and operations plans. Prepared and edited training plans and coordinated and implemented training programs; directed on-the-job training. Assisted in briefings, presentations, and demonstrations presenting instruction to small and large groups of service members and their families. Skills Training, Operations, Instructor, Simulation, Liaison, Training Programs, Case Management, Armor, Instructional Training, Testing, Associate, Excel, Inventory, Mentoring, Microsoft Word, Needs Assessment, Personnel Management, Risk Management, Team Building, Time Management, Trading, Word ",22 " PRE-SERVICE TEACHER Summary Seeking a middle grades  math or science teaching position where I can contribute my creativity, classroom management, and instructional skills. Education and Training Bachelor of Science : Middle Grades Education (Science Concentration) May 2017 North Carolina State University , City , State GPA-3.0 Associate of Arts May 2014 Caldwell Community College and Technical Institute , City , State GPA-3.45 Experience Company Name City , State Pre-Service Teacher 03/2017 to 04/2017 Independently taught a 7th grade science study hall class Constructed lesson plans, observed, and taught 7th and 8th grade Biology Implemented technology and hands on learning activities in the classroom Made modifications and accommodations for ESL learners Helped instructors construct lessons that align with 21st Century Science Education Company Name City , State Pre-Service Teacher 01/2017 to 03/2017 Observed, assisted, and taught in a 7th grade science classroom Planned and prepared daily lessons a week in advance of teaching them  Modified instruction and assessments to fit learners needs Attended 7th grade team meetings, staff professional development, and parent conferences Company Name City , State Sports Supervisor 02/2016 to 03/2017 Checked in officials and participants upon arrival to their designated sport Cleaned facilities Gave First Aid help, and was CPR certified if that was needed Set up fields/facilities before games Company Name City , State Clothing Specialist/Cashier 07/2013 to 08/2014 Provided customer service Maintained a tidy workspace Ensured correct currency in the tills upon closing of the store Stocked, blocked, and set up shelves/displays Skills Time Management Creativity Effective Communication Patience Multi-Tasking Organizational/Planning Critical Thinking Teaching Accomplishments Supervisor of the Bi-Week Rookie Official of the Year  National Honors Society NCSU Club Volleyball Certifications CPR & First Aid ",3 " MANAGER Experience Manager , 11/2013 to Current Company Name – City , State Manage a large global team of up to 50 Managers, Technical Leads and Software Developers across a portfolio of 25 LOB applications. My responsibilities include:. Vendor management, RFPs, vendor selection, scope based contractual obligations, and negotiations on Fixed Bid, Fixed Scope, T&M SOWs and 3rd Party Software licensing. LRPs, short and long-term strategic Road Maps, Project Planning & Monitoring and Software Delivery. Operational Excellence using Application Performance Monitoring (APM), Log aggregation, etc. Solution Architecture & design of complex projects and enhancements to existing products. All aspects of IT Management - Hiring, Up/Out, developing trust based on highly advanced technical knowledge, motivating actively, Key Contributions:. Reshaped the SDLC within the first 90 days from an everything-goes to an Agile (SCRUM) based process, substantially improving on-time and on-budget deliveries. Introduced Jira as part of the transformation which snowballed into centralization of fractured implementations and adoption by thousands of people across the company. Stabilized a key VOD Rights and Windows management application with many technical challenges including performance and data corruption. Improved the resiliency of the platform, and reduced the technical debt enabling faster features development. Substantially improved MTTR and RCA by adopting Splunk and AppDynamics, and by establishing proactive alerts to detect problems earlier than the users. Strongly Influenced the UI/UX of a touch-enabled web and iOS application used by top executives. Established and delivered very stringent performance, quality and reliability requirements. Established a cloud-native, 12-factor architecture of an application deployed on AWS using Elastic Bean Stalk, RDS, SNS, and other related AWS services. Nominated on NBC-wide Cloud-first strategic committees. Key role & contributions to Identity Management (IdM) and REST based API reference architectures Technologies included - Java, .NET, iOS (Objective-c / Swift) HTML, JavaScript, PHP/Drupal OnPrem & Cloud-native architectures at all levels of abstraction (IaaS, PaaS, 12-factor, Containerized & Serverless. Senior Director , 01/2011 to 05/2013 Company Name – City , State Headed the Solution Architecture and Project Management Office responsible for designing and delivering marquee consumer facing digital streaming on Web, iOS, Android, ROKU, XBOX and other platforms. My Responsibilities included:. Architectural SME for pre-sales and business development executives on key accounts such as Target, STARZ, Barnes & Noble, Dish Network, etc. Product Strategy and roadmaps for critical components of the Video Streaming platform including devices, Catalog, Apple/Google/Microsoft DRM and Digital lockers. Project management, scope management, problem resolution, delivery and launch of the client-company's products to its customers. Relationship management with internal and external strategic partners Key Contributions. Helped win a $9 million-dollar account with Barnes & Noble based on establishing trust and relationship with the head of Nook device development by answering and proposing solutions to tough technical problems. Even wrote Java code for video playback of DRM content such as Movies & TV Shows on Nook's highly customized Android platform. A unique Public Key Infrastructure (PKI) based shared-responsibility security model to authenticate and authorize issuing of DRM keys for video playback of encrypted content, which garnered interest from Charter Communications. Recognized and promoted to Senior Director within 6 months of joining the company Other past experience includes. Media & Entertainment: Turning around a troubled project and relationships to complete and launch Disney's EST video streaming platform-Disney Movies Anywhere, As a gesture of recognition, I was presented with a framed plaque by Disney employees. Regulated Payment Processing: Managing a team of Business Analysts, Architects & Web Developers at Green Dot (Mar 2010-July2010) to build multiple consumer facing web sites, including Walmart MoneyCard. Company Name for processing 12-million home-loans every day for Federal HARP compliance requirements. Regulated Finance & Lending: First Vice President at Countrywide managing a team of 15 onshore and offshore Architects, Developers, and QA to deliver a $1.7 million lead management project with an ROI of $29.3 million. Regulated Finance & Lending: Technical Lead and Development Manager at IndyMac for automated underwriting and pricing systems. As a member of a team, built the first such web ecommerce solution in the US mortgage market. Proposed, brought consensus by demonstrating a POC, and built a C++ engine improving performance by 75% Detailed Technical Skills Cloud: Amazon EC2, RDS and other IaaS, Elastic Beanstalk (PaaS), Lambdas (Serverless), API gateway, Alexa, Fargate etc. Similar & corresponding experience on Microsoft's Azure, Heroku and Cloud foundry including containers such as Docker and Rkt, orchestration with Docker Swarm & Kubernetes, Envoy, etc. Keen interest in Cloud Native Computing Foundation's (CNCF) OCI standardization Software Engineering and Delivery: Scrum, Kanban and eXtreme Programming, Waterfall in a highly regulated environment. DevOps using Agile methodologies, Git based development workflows, continuous delivery (CD) using Jenkins, Artifactory & Nexus. Automated unit testing and end-to-end (e2e) testing, code quality, code coverage, test coverage, and other metrics using SonarQube. DevSecOps by incorporating Veracode, Snyk, etc. Canary releases, A/B testing, and feature-activated coding methods. Operations and disaster recovery with defined RTO & RPO Technology Platforms: Linux, Windows, Java, .NET, C, C++, C#, NodeJS, JavaScript/ES6, Typescript, Databases such as SQL Server, Oracle, MySQL, Postgres, SQLite, Realm, Swift & Objective-C for iOS applications. Experience with Social Analytics (close-knit Networks & Decision Trees) and some experience on supervised learning, Architecture & Design patterns and anti-patterns. Work History Manager , 11/2013 to Current Company Name – City , State Manage a large global team of up to 50 Managers, Technical Leads and Software Developers across a portfolio of 25 LOB applications. My responsibilities include:. Vendor management, RFPs, vendor selection, scope based contractual obligations, and negotiations on Fixed Bid, Fixed Scope, T&M SOWs and 3rd Party Software licensing. LRPs, short and long-term strategic Road Maps, Project Planning & Monitoring and Software Delivery. Operational Excellence using Application Performance Monitoring (APM), Log aggregation, etc. Solution Architecture & design of complex projects and enhancements to existing products. All aspects of IT Management - Hiring, Up/Out, developing trust based on highly advanced technical knowledge, motivating actively, Key Contributions:. Reshaped the SDLC within the first 90 days from an everything-goes to an Agile (SCRUM) based process, substantially improving on-time and on-budget deliveries. Introduced Jira as part of the transformation which snowballed into centralization of fractured implementations and adoption by thousands of people across the company. Stabilized a key VOD Rights and Windows management application with many technical challenges including performance and data corruption. Improved the resiliency of the platform, and reduced the technical debt enabling faster features development. Substantially improved MTTR and RCA by adopting Splunk and AppDynamics, and by establishing proactive alerts to detect problems earlier than the users. Strongly Influenced the UI/UX of a touch-enabled web and iOS application used by top executives. Established and delivered very stringent performance, quality and reliability requirements. Established a cloud-native, 12-factor architecture of an application deployed on AWS using Elastic Bean Stalk, RDS, SNS, and other related AWS services. Nominated on NBC-wide Cloud-first strategic committees. Key role & contributions to Identity Management (IdM) and REST based API reference architectures Technologies included - Java, .NET, iOS (Objective-c / Swift) HTML, JavaScript, PHP/Drupal OnPrem & Cloud-native architectures at all levels of abstraction (IaaS, PaaS, 12-factor, Containerized & Serverless. Senior Director , 01/2011 to 05/2013 07/2010 to 12/2010 Company Name – City , State Headed the Solution Architecture and Project Management Office responsible for designing and delivering marquee consumer facing digital streaming on Web, iOS, Android, ROKU, XBOX and other platforms. My Responsibilities included:. Architectural SME for pre-sales and business development executives on key accounts such as Target, STARZ, Barnes & Noble, Dish Network, etc. Product Strategy and roadmaps for critical components of the Video Streaming platform including devices, Catalog, Apple/Google/Microsoft DRM and Digital lockers. Project management, scope management, problem resolution, delivery and launch of the client-company's products to its customers. Relationship management with internal and external strategic partners Key Contributions. Helped win a $9 million-dollar account with Barnes & Noble based on establishing trust and relationship with the head of Nook device development by answering and proposing solutions to tough technical problems. Even wrote Java code for video playback of DRM content such as Movies & TV Shows on Nook's highly customized Android platform. A unique Public Key Infrastructure (PKI) based shared-responsibility security model to authenticate and authorize issuing of DRM keys for video playback of encrypted content, which garnered interest from Charter Communications. Recognized and promoted to Senior Director within 6 months of joining the company Other past experience includes. Media & Entertainment: Turning around a troubled project and relationships to complete and launch Disney's EST video streaming platform-Disney Movies Anywhere, As a gesture of recognition, I was presented with a framed plaque by Disney employees. Regulated Payment Processing: Managing a team of Business Analysts, Architects & Web Developers at Green Dot (Mar 2010-July2010) to build multiple consumer facing web sites, including Walmart MoneyCard. 10/2009 to 02/2010 Company Name for processing 12-million home-loans every day for Federal HARP compliance requirements. Regulated Finance & Lending: First Vice President at Countrywide managing a team of 15 onshore and offshore Architects, Developers, and QA to deliver a $1.7 million lead management project with an ROI of $29.3 million. Regulated Finance & Lending: Technical Lead and Development Manager at IndyMac for automated underwriting and pricing systems. As a member of a team, built the first such web ecommerce solution in the US mortgage market. Proposed, brought consensus by demonstrating a POC, and built a C++ engine improving performance by 75% Detailed Technical Skills Cloud: Amazon EC2, RDS and other IaaS, Elastic Beanstalk (PaaS), Lambdas (Serverless), API gateway, Alexa, Fargate etc. Similar & corresponding experience on Microsoft's Azure, Heroku and Cloud foundry including containers such as Docker and Rkt, orchestration with Docker Swarm & Kubernetes, Envoy, etc. Keen interest in Cloud Native Computing Foundation's (CNCF) OCI standardization Software Engineering and Delivery: Scrum, Kanban and eXtreme Programming, Waterfall in a highly regulated environment. DevOps using Agile methodologies, Git based development workflows, continuous delivery (CD) using Jenkins, Artifactory & Nexus. Automated unit testing and end-to-end (e2e) testing, code quality, code coverage, test coverage, and other metrics using SonarQube. DevSecOps by incorporating Veracode, Snyk, etc. Canary releases, A/B testing, and feature-activated coding methods. Operations and disaster recovery with defined RTO & RPO Technology Platforms: Linux, Windows, Java, .NET, C, C++, C#, NodeJS, JavaScript/ES6, Typescript, Databases such as SQL Server, Oracle, MySQL, Postgres, SQLite, Realm, Swift & Objective-C for iOS applications. Experience with Social Analytics (close-knit Networks & Decision Trees) and some experience on supervised learning, Architecture & Design patterns and anti-patterns. Education 2016 Massachusetts Institute of Technology M.B.A : 2002 UCLA Anderson School of Management - City , State Bachelor's : engineering , 1993 Thapar University Summary 18+ yrs. of experience in Information Technology Management with a proven record as a servant leader for large distributed teams in diverse technical environments. Proven record of managing budgets, LRPs, product & portfolio roadmaps, business cases, software architecture, development and operations. Extensive track record of nurturing deep relationships within the company, vendors, strategic partners and standards bodies to achieve business goals. Strengths Cloud native architectures to drive reliability, performance and cost optimizations - IaaS, DBaaS, PaaS, Containerized, SaaS and Serverless Strategic Digital Transformations using traditional software development best practices and bleeding edge, emerging technologies in corpus/intent based digital assistants, bots, RPAs, computer vision, NLP, deep learning and Blockchain Program and Project management with Agile/SCRUM/Kanban, and DevOps/DevSecOps Metrics, KPIs and SLA driven IT Governance and Controls including 24/7/365 operational excellence, disaster recovery, & continuous improvement of software development processes Excellent analytical, problem solving and verbal & written communication skills; self-motivated fast learner, adaptable and fast decision maker even in ambiguous situations Management skills include hiring/firing, motivating, retention, performance reviews, SMART goals, conflict resolution, career development, executive reporting, mentoring Highlights NET, Networks APM, Objective-C Agile, Oracle API, Payment Processing Apple, Postgres Budget, Pricing Business development, Problem resolution C, Coding C++, Programming Catalog, Project Management CD, Project Planning Content, Quality Client, QA Databases, Relationship management Delivery, Sales Designing, SCRUM Disaster recovery, SDLC Drupal, Software Developers Ecommerce, Software Engineering Features, SQL Server Finance, Strategy Gateway, Strategic Hiring, Swift UX, TV HTML, Underwriting PHP, Unique IT Management, Vendor management Java, Video JavaScript, Web sites Linux Director Managing Market C# Office Win Windows MySQL Negotiations Network Strategic planning Skills NET, APM, Agile, API, Apple, budget, business development, C, C++, Catalog, CD, content, client, Databases, Delivery, designing, disaster recovery, Drupal, ecommerce, features, Finance, gateway, Hiring, UX, HTML, PHP, IT Management, Java, JavaScript, Linux, Director, Managing, market, C#, Office, win, Windows, MySQL, negotiations, Network, Networks, Objective-C, Oracle, Payment Processing, Postgres, pricing, problem resolution, coding, Programming, Project Management, Project Planning, quality, QA, Relationship management, sales, SCRUM, SDLC, Software Developers, Software Engineering, SQL Server, Strategy, strategic, Swift, TV, underwriting, unique, Vendor management, Video, web sites ",21 " ENGINEERING ASSISTANT Profile R etired Engineering Assistant with 25 years of telecommunications experience, excellent CAD drafting skills and quality clerical abilities. Skills Ability to utilize TIRKS, Switch, LFACs, Microstation, ICGS / IDDS, Word, Excel, RequestNet, AARDWOLF, ADTRAN, Microsoft Outlook, CCP, WSAM Image, Lotus Sametime, Fiber Brains, Ringbuilder, Plat Indexes, VENUe, WSAM-DC Fiber, Traffic Control and State Highway database, ASSIST, Workforce Management systems, and office switchphone Self-taught skills in office party and event planning and decorating Accomplishments AutoCad Software Utilization   Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of engineering work orders. Professional Experience Engineering Assistant , 08/2006 to 12/2014 Company Name － City , State Utilized company computers and records to obtain information for the design and distribution of circuit service orders. Interfaced with other organizations in order to facilitate accurate work order designs. Used engineering methods, procedures and databases to prepare designs. Used planning documents, field notes and databases to analyze data and prepare specific estimates, routine work orders and other projects for growth, relief, damaged plant and customer demand. Endured physical field visits to identify incorrect and unsafe conditions and design corrective plant configurations. Tracked and monitored construction and other departments , including contractors, to assure timely completion of issued engineering work orders. Utilized computer drafting tools. Negotiated, coordinated and communicated engineering matters to include permit applications and rights of way with Verizon personnel, private owners, customers, building contractors, utilities and government agencies. Completed site visits on foot, occasionally on rough terrain and carrying engineering equipment. Climbed ladders to enter Controlled Environment Vaults (CEVs), construction sites and potentially dangerous industrial areas. Wore appropriate Engineering safety equipment, when required. Performed daily clerical office work and additional duties as required. Facilities Administrator , 09/2000 to 08/2006 Company Name － City , State Prepared diagrams, schematics, work orders, and maintained records by performing graphic or drafting functions from rough sketches. Updated and maintained maps, logs, drawings, graphs, charts, land base drawings and schematics that comprise engineering OSP, electronic, copper, conduit and fiber facility records. Utilized CADD (Computer Assisted Drafting Design), Microstation, and free hand drafting and lettering techniques to prepare and maintain records Maintained accounting records and adjustments. Performed miscellaneous duties as required. Actively used the mechanized support systems to update records, evaluate and resolve data errors, prepare cable transfer or rewire sheets, build terminals, facility addresses, cable information and post air pressure devices. Acted as point of contact for engineering handoffs, facility checks, inquiries, information requests and etc. Received calls regarding address verification. Corrected and updated NTAS database to ensure accuracy for download to 911 database. Updated system to reflect Clear Defective Pairs (CDP) requests. Operated engineering office equipment. Occasionally assisted the engineers on field site surveys. Prepared vouchers Prepared Cost Work Orders and other specialized cost tracking orders for customer billing and administrative purposes. Special Clerk , 10/1995 to 09/2000 Company Name － City , State Used engineering plats to trace out cable loop makeups. Performed clerical office duties and other responsibilities as required. Assisted Planners in updating and tracking cable facility records. Ran work related office errands within the building. Maintenance Administrator , 08/1992 to 10/1995 Company Name － City , State Answered customer complaint calls regarding telephone service issues. Used office computer and database to effectively test and evaluate trouble on customer phone lines in order to determine necessary repair or maintenance as needed. Volunteered to setup and decorate for office functions and events. Worked with other departments to resolve repair and maintenance complaints on customer lines. General Clerk , 11/1989 to 08/1992 Company Name － City , State Handled all office and clerical responsibilities as required. Education and Training Food Handler Certificate : Food Services , 1981 Keystone Job Corps － City , State •Completed Foodservice Trade program in record time and at top of the class •Completed College Prep program which led to enrollment into West Virginia Institute of Technology High School Diploma : 1980 Chopticon High － City , State Trained and held a Data Entry Clerk position at Patuxent Naval Air Base under the school Work-Study program Health Education & Language Arts West Virginia Institute of Technology － City , State Completed 2 years of coursework towards a Health Education and Language Arts degree, 1983 ADDITIONAL SKILLS AND QUALIFICATIONS •Held clerical Government positions for the CCIR office and the Navy DIP (Deserter Information Point) office located at the Navy Annex in Arllington, VA. Duties included sending location information of AWOL military personnel to military MPs via computer and clerical office work. •Held a Government clerk typist position for the O.J.C.S. (Office of the Joint Chief of Staff) office located at the Pentagon. Duties included typing military Awards, Certificates and Recognition letters. •Certified Food Handler - 1981 •Assisted with the seasonal Red Cross Blood Drives at 3901 Calverton Blvd, Beltsville, MD   ",17 " BUSINESS DEVELOPMENT DIRECTOR Summary I collaborate with multiple stakeholders to determine audience needs, quickly developing strategic plans that align with my clients business priorities and strategies. Experience Business Development Director 05/1997 to Current Company Name City , State Producing measurable results for my clients by designing unique engagement initiatives for employees, sales channel partners and consumers groups. Sales of performance improvement products, most being intangible services to Fortune 500 clients. Success at discovering and growing my business with customers who have the potential to spend more than $1 million with me each year. I have designed innovative solutions, customized to each customers various objectives and end result needs. Managing my internal teams to develop, design and operate complex custom projects ranging in value at least $150,000 to millions. Titles called on include the entire C suite, CEO, COO, CFO, CMO, President, EVP's of Marketing, Sales, Human Resources & Finance. Define business issues to improve revenue and penetrating existing accounts and opening new. Sold 17 new accounts while in current position, managed sales volume and profit margin with long sales cycle. Managed and hired staff of 4 to work with my major global account travel & meetings business over 8 years. Total book of business constantly over $2.5 million each year. Nearly twice the entertainment activity of other BDD's with similar tenure. Achieved over $6 million in sales twice, becoming a trusted partner to my clients, customers want me to Win! Account Territory & District Sales Manager / National Account Sales 08/1989 to 04/1997 Company Name City , State Responsible for growth of distributor sales volume, product mix and motivation of DSR sales forces. Developed my own custom local training and marketing materials, which were later adopted by the Nestle corporate. Distributor and chain accounts accounted for over $11 million in sales. Increased my chain accounts by over 75% while with national accounts. Created sales forecasts, developed budgets, strategic plans and managed entire regional office staff. Working with my team we grew business at Nestle largest US account by nearly double. Surpassed sales, budget goals every year as manager and twice led company nationally in new product introductions. District sales grew from $16 million to over $22 million as district manager. Hired five salespeople and 4 direct reports were promoted, managed up to eight account managers at a time. Developed new reports, marketing and promotional strategies for the field. Designed account reviews process, management and field training programs for the entire company. Sold small business owners and managed distributor sales accounts, using strategic planning, innovative programming and by cultivating strong personal relationships. Took area territory sales from $500,000 to $2.9 million, with a mature company in an industry with an average annual increase of only 3-5%. Financial Operations Executive and Department Merchandising Manager 04/1988 to 08/1989 Company Name City , State Financial Operations Executive for the South Bend store. Volunteered to be merchandise manager for the stores largest department. While in this role the department had the highest per foot sales volume of any department in the entire corporation during the 4th quarter of 1988. Accomplishments 4 times President Achievement Guild Award winner, award for sales volume and profit. 3 times President Achievement Award winner, award for sales volume and profit. 4 times Achievement Guild winner, for leadership in 3 year running combined volume. Top travel and meetings sales several times since with BIW. National sales contest ""the 1993 Superbowl"". Twice awarded ""The Over Achiever of the Year"" by my most profitable direct customer. Reviewed consistently by management throughout career as ""Outstanding or Exceeding Expectations"". College: elected to executive positions with both Finance Club and Resident Housing Association. Skills Sales, Business Development, Distributor Sales, Territory Sales, District Sales, Sales of Solutions, Sales Teams, Sales Accounts, National Accounts, Sales Management, Strategic Accounts, Sales Promotions, Travel & Meeting Sales, Technology Application Sales, Clients Management, Marketing, Budget, Budgets, Forecasts, Promotional, Travel & Meeting Operations, Strategic Planning, Training, Training Development, Financial Operations, Merchandising, Corporate Operations, Employee Engagement, Managing Existing Accounts, Forecasting, Human Resources, Finding New Accounts, Relationship Building and Strategic Direction. Education Bachelor of Business Administration : Finance, General Business 1988 Western Michigan University City , State , US Earned over 85% of all educational/living costs. Jobs worked while in college, industrial heavy construction, excelled at several sales roles including at direct sales of home goods. While in direct sales I won a national trip and was ranked in the top 10 in the country in sales. Started two successful on campus businesses. Member of the varsity division I football team for 4 years. Organizations IMEX, Milford Memories Planning Board, Huron Valley Youth Baseball President/Treasurer/Director of Travel Baseball, Lakeland Milford Travel Secretary and Milford High School baseball instructor. ",5 " TEACHER Summary Thank you for taking the time to read this. I am presenting you this resume to express my interest in a Social Studies teaching position at your school. My experience in the Social Studies field includes bachelor's degrees in Criminology, Political Science, as well as Secondary Social Science Education. Highlights Valid and Current Teaching Certification in California as well as Florida. Urban public schools background. One of the schools I have experience in was a Title 1 school in Hollywood, Florida. Coaching experienced with Cross Country and Track. Creative lesson planning Critical thinker Adept classroom manager Experiential learning Self-motivated Fast learner Positive and encouraging Bilingual in Farsi and English Data-driven curriculum expertise: documentation can be provided upon request. SMART Board familiarity Accomplishments Helped campaign for school partners in education. Brought in local businesses to partner with school to fund student activities. Developed innovative classroom management tools, which were implemented on a large scale for the teachers among the school. Experience Teacher August 2014 to Current Company Name Created interactive and engaging lessons that aligned with the standards set by the state. Collaborated in Professional Learning Communities which partnered with other Social Studies teachers as well as other Departments within the school. Cross Curriculum Collaboration between Reading, Language Arts, and Social Studies. Reading in the content area endorsed. ESOL in the Content Area endorsed. Established clear objectives for all lessons, units and projects. Adapted teaching methods and materials to meet students' varying needs. Took all necessary and reasonable precautions to protect students, equipment, materials and facilities. Helped students develop and improve study methods and habits. Encouraged students to persevere with challenging tasks. Employed a broad range of instructional techniques to retain student interest and maximize learning. Planned and conducted hands-on activities to provide students with opportunities to observe, question and investigate. Worked cooperatively with special education, speech pathologists, and behavioral specialists teachers to modify curricula for special education students according to Individual Education Plans (IEPs). Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals. Created lesson plans in line with state curriculum and school curriculum standards. Created an interactive classroom atmosphere to maintain student interest and facilitate learning. Created engaging and dynamic lessons with an emphasis on improving students' written and verbal communication skills. Identified areas of weakness with individual students and tailored lessons accordingly. Proofread and evaluated students' writing and gave feedback. Graded student work and kept careful records of grades. Maintained accurate and complete student records as required by laws, district policies and administrative regulations. Developed, administered, and assessed student tests in order to evaluate/monitor students' progress. Pursued professional development activities to broaden and deepen knowledge of content and teaching skills. Acted as a positive role model for students and colleagues. Tutored students after school and on weekends to prepare them for the End of Course exam for Civics as well as tutoring in reading. Coached Track. Student Teacher January 2014 to May 2014 Company Name Created daily lesson plans for bell to bell instruction. After school tutoring to prepare the students for the AP exam Weekly observations by Clinical Educator Monthly observation by University Supervisor. Scored high marks on all observations. Used a variety of teaching methods such as lectures, discussions and demonstrations. Met with parents and guardians to discuss students' progress at least once per semester. Enforced both classroom and administration policies and rules at all times. Set and enforced clear deadlines for student work. Director and Manager February 2010 to June 2015 Company Name - State Worked as Director and Manager of all Camps, Trips, and Schools. Worked alongside the cities of Deerfield Beach and Boca Raton, maintaining and running their camps. Planned and organized yearly overseas trips, for groups of 10 or more with participants of all ages. Screened, trained, and hired employees. Taught more than 1000 students each year. Responsible for managing the camps and schools day-to-day operations. From the daily activities, to weekly events, and to daily educational trips. Organized the daily activities for the campers and ensured that all their needs were being met on a daily basis. Established clear objectives for all lessons, units and projects. Adapted daily activities and materials to meet students' varying physical and developmental needs. Specialized camps and schools for Autistic students. Manager/Buyer/Special Events Coordinator November 2009 to Current Company Name Responsible for managing the day-to-day operations of the store, as well as the employees. Responsible for hiring and training all of employees. Worked with various reps and companies organizing and acquiring sponsors for events. Balanced the budgets and maintained the product within the store. Responsible for creating employee handbook and simple procedures for the staff to follow. Planned events and worked with partners to develop new marketing strategies. Created yearly event that fundraised for local educational non-profit organizations. Education Bachelor of Arts : Criminal Justice , Spring 2008 Florida Atlantic University - City , State GPA: I received over 150 community service hours volunteering in elementary and middle schools. Criminal Justice I received over 150 community service hours volunteering in elementary and middle schools. I worked directly in the classroom, school office, as well as in the school library.While attending Florida Atlantic University I was involved in many of the extra curricular activities on campus, not only attended activities, but helped organize the events and meeting in and around campus. Volunteered with the office for students with disabilities as a note taker. While seeking the educational degree I worked in various schools around Broward county. Bachelor of Arts : Secondary Social Studies Education , 2014 Florida Atlantic University - City , State Secondary Social Studies Education. Completed over 150 hours in the classroom while working on the degree. Bachelor of Arts : Political Science , 2008 Florida Atlantic University - City , State Specialized in Middle Eastern studies and worked hand in hand with the department head and completed an Independent Study, with a dissertation on women's rights under the theocratic regime of Iran. High School Diploma : 2004 Barron Collier High School - City , State Skills Bi-lingual Farsi and English Coaching experience ESOL endorsed Enthusiastic people person Great organizational skills Event planning/fundraising experience Marketing experience ",3 " PROGRAMME FINANCE ASSOCIATE Professional Summary Seeking a position where I can demonstrate my skills and contribute to an organization that offers professional growth. Being productive and add value to the organisation through my knowledge and previous experiences Overview Certified project manager with two years experience in managing projects according to PRINCE2 methodology. Civil engineering background. Two years experience in events organization (workshops, conferences and awareness campaigns). Highly motivated in team and individual tasks, hard working and productive worker under pressure. Practical experience of dealing with governmental and official entities. Outstanding communication skills with fluency in three languages. Good knowledge of international and development practices. Management and administrative professional. People oriented with strong leadership abilities. Excellent negotiation skills. Skills Work History 06/2012 to Current Programme Finance Associate Company Name – City , State Ensured administration and implementation of programme/operations strategies, adapts processes and procedures focusing on achievement of the following results: Full compliance with UN/UNDP rules and regulations and other relevant policies on financial recording/reporting system and follow-up on audit recommendations; Implementation of effective internal controls, proper functioning of a client-oriented financial resources management system. Provision of inputs for implementation of cost-saving and reduction strategies in consultation with the office management. Preparation of cost sharing, trust fund agreements, follow up on contributions within the CO resource mobilization efforts. Ensures proper tracking of donor reporting and ensure with program/projects concerned that reporting is on time. 2. Provided effective support to management of the CO programme, administration of budgets and functioning of the optimal cost-recovery system focusing on achievement of the following results: Presentation of information for formulation of country programme work plans, budgets, proposals on implementation arrangements and execution modalities. Entry of data of new grants into Atlas in the form of Annual Work Plans (AWPs), monitoring of their status. Provision of guidance to the executing agencies on routine implementation of projects, tracking use of financial resources. Accuracy verification of Combined Delivery Reports. Provision of information for the audit of NIM/DIM projects, tracks implementation of audit recommendations. Support the preparation of the Integrated Work Plan for the country office, under the supervision of the Deputy Country Director. Ensuring that the project tree is properly set up in Atlas, with projects linked to the correct outcomes Tracking of overall office indicators and delivery figures. Tracking and detailed reporting on mobilized resources. Ensure that GMS rates are properly charged to development projects. Provides in puts in the preparation of cost-recovery bills in Atlas for the services provided by, elaboration and implementation of the income tracking system and follow up on cost recovery. 3. Provided accounting and administrative support to the Programme Finance Unit focusing on achievement of the following results: Timely corrective actions on erroneous data in Atlas. Processing of GLJE's if required. Presentation of thoroughly researched information for planning of financial resources of The CO, reports containing analysis of the financial situation. 4. Ensured facilitation of knowledge building and knowledge sharing in the CO focusing on achievement of the following results: Systematic gaining and sharing of knowledge and experience related to programme management. Organization of training for the office staff on programme/operations related issues, including program/project related Atlas training. Synthesis of lessons learned and best practices in programme finance. Sound contributions to knowledge networks and communities of practice. 10/2008 to 05/2012 Programme Assistant Company Name Tasks and responsibilities 10/2007 to 03/2008 Teacher Company Name Teaching Italian Language as a foreign language. 01/1999 to 01/2002 Office manager and secretary Tasks and responsibilities:. Office management, organization and documentation. Overseeing financial duties, including payrolls, budgets and spending. Education 12 2008 BSc. Civil Engineering, Al-Fateh University, Tripoli - Libya (1997 - 2001) & University of Tripoli, Tripoli - Libya (2005 - 2006) Projects In Controlled Environments (PRINCE2) Foundation, UNDP training, Tripoli - December 2009 Enterprise Risk Management, UNDP training, Tripoli - January 2009 HIV & AID, UNDP training, Tripoli - January 2009 Ethics Train, UNDP training, Tripoli - December 2008 The Gender Journey: Thinking Outside the Box, UNDP training, Tripoli - January 2009 UN Programme On The Prevention Of Harassment, Sexual Harassment and Abuse Of Authority, UNDP training, Tripoli - January 2009 Basic and advanced security in the field, UNDP training, Tripoli : Skills accounting, administrative support, Arabic, Basic, BSc, budgeting, budgets, budget, consultation, client, Delivery, documentation, English, Finance, Financial, grants, interpretation, Italian, Languages, Director,MS Office, office, outlook, Enterprise, networks, Office management, policies, PRINCE2, processes, progress, project management, proposals, quality control, recording, recruitment, reporting, research, Risk Management, Sound, supervision, Teaching, translating, translation Additional Information Date of Birth: 5 November 1978 Marital status: Married Nationality: Libyan ",15 " ENGINEERING SUPERVISOR Summary I am a Mechanical Engineer with 8 years of product design experience with an emphasis on non-metallic materials used in oil field-related equipment, as well as a year in HVAC experience. Proficient in CAD and FEA software, I am also experienced with ISO document control processes and ASTM/API/NORSOK requirements. My leadership skills are exemplified by my dedication, strong work ethic, and ability to motivate colleagues through example. I am seeking a position with an industry-leading manufacturing and design corporation, and I believe my work experience and management skills render me an excellent candidate for this position. Highlights Plastics Manufacturing Processes Process Engineering & QA Management New product design and development Proficient in AutoCAD, Bluehill testing software, Solidworks, Algore FEA, Matlab, Microsoft Office *ISO 9001/AS9100 standards ASTM Material testing and chemical evaluations of materials Design and drafting of custom seal solutions Experience with ProE, Ansys, LabView Experience Company Name June 2010 to Current Engineering Supervisor City , State 33 million global manufacturer and supplier of precision machined plastic and composite components Lead designer of high pressure choke and gate valve seals used widely throughout oil field Upheld quality standards that earned the AccuSeal facility ISO 9001 and AS9100 certification Created material specifications and performed physical property testing of materials to ASTM standards Develop and conducted process qualification for PEEK injection molding and PTFE compression molding processes used at AccuSeal Oversaw NORSOK and API qualification on PEEK and PTFE materials for Accuseal facility Project lead on building and implementation of HPHT testing equipment for AccuSeal. Company Name June 2007 to June 2010 Design Engineer City , State 200 million global manufacturer and supplier of sealing components Designed and developed new sealing solutions for oil field service ranging from pumps, downhole tools, and subsea equipment using rubber, plastic, and composites materials Preformed material evaluation for chemical and physical compatibility with customer applications Created custom application testing such as compression force, pressure blow downs, cyclic bending and wrote test reports on various seals for customers seals Energy Testing and Balance (Austin, TX) Testing and qualification of Industrially HVAC systems. August 2006 to May 2007 Project Engineer Qualified instillation of HVAC systems in new and renovation academic facilities throughout Texas. Performed flow calculations using AMD multimeters, vibration measurements, and electrical measurements. Participated in weekly site meetings with other contractors to review and report open action items, keeping project on schedule. Delegating work to other contractors ensure timely completion. Education University of Texas 5/2006 BS : Mechanical Engineering City , State Mechanical Engineering FE-Texas 4/2010 Skills academic, Ansys, API, AutoCAD, Balance, drafting, HVAC, ISO 9001, LabView, Manufacturing Processes, materials, Matlab, meetings, Microsoft Office, multimeters, oil, Process Engineering, processes, product design and development, Project lead, quality, QA, renovation, testing software, Solidworks ",17 " CHIEF DIGITAL OFFICER Summary I am a highly motivated and versatile digital strategist, storyteller and creative enabler. I've built and led teams within communications and marketing agencies focusing on Digital Strategy, Content Marketing and Influencer Engagement. Working closely with varied teams, internal and external, to devise the best audience modeling, CPG, B2C / B2B strategies, SEO/SEM, creative development, production cycles, digital media, applications and mobile innovation geared to drive results. https://about.me/broadbandito Career Goal Providing strategic guidance and execution support of core digital activity for a portfolio of Henkel brands.  Specifically, Senior Digital Marketing Manager - 170000NU Experience 02/2015 to 12/2016 CHIEF DIGITAL OFFICER Company Name － City , State Built internal digital practice and capabilities, client digital strategies  and creative execution to reach consumers, locally and globally, in the cluttered digital, mobile and social arena Focused on overall digital growth strategy for the agency. Developed and managed the execution of multi-channel digital strategies for existing client base and new business efforts Tripled digital revenue in 12 months to $6 million, annually Clients of Note: Revlon, Elizabeth Arden, Remington, Allergan, Galderma  02/2012 to 02/2015 VICE PRESIDENT DIGITAL STRATEGY, Dentsu Aegis Company Name － City , State Formulate content marketing strategies and direction for client base and new business efforts Deliver strategy, manage client and vendor relations, employee engagement and B2C / B2B programs Created and managed digital presence in Arkansas and NYC and Chicago, as well as mentoring in digital / social across 3 offices   Agency digital revenue growth from $250k to over $1million, annually Clients of note: Walmart, P&G, Hilton Hotels, Cracker Barrel 02/2010 to 02/2012 SENIOR VICE PRESIDENT - Digital Company Name － City , State Identified opportunities for growth in marketing efforts via digital channels & social media strategy, engagement and execution Deliver client presentations, branding opportunities, prototype development and evaluation of digital assets, distribution and audience identification Developed & implemented digital platforms, social plans & content marketing efforts. Built digital/creative capabilities for overall agency through staffing, new offerings & streamlined production methods Educated agency in WOM marketing, digital and social environment and opportunities. Developed extensive pricing guidelines for agency services. (vended and internal)  Doubled overall digital revenue for the firm in first year of expansion Clients of Note: Disney, T-Mobile, General Mills, Burger King 02/2005 to 02/2010 SENIOR VICE PRESIDENT, Digital Content Company Name － City , State Oversaw strategy and execution for social media engagement efforts, content creation and distribution Pioneered emerging digital platforms for wide array of client and new business endeavors Managed a $6+ million dollar P&L with staff in LA, Seattle, Chicago and New York Worked closely with analytics and research vendors to develop and deliver desired results Assisted business development opportunities and added to agency thought leadership and mentoring  Clients of note: Starbucks, Ebay, Unilever, Pepsico, Microsoft NOTABLE CAREER ACHIEVEMENTS CNN - EMMY and Cable Ace awarded Journalist 1989/96 CNN.com - Original member of launch team CNN.com  WIRED + MSNBC Created Internet/TV programming 1996/97 DIRECTV + TECHTV Pioneered interactive television 1997/98 Education 1987 Bachelor of Science : Journalism UCM － City , State , USA Additional Information BS degree in related field and 10-15 + years experience B2C / B2B marketing focused in digital sector across multiple activities (e.g. media, search, social media, e-commerce) Content development, distribution, SEO/SEM Understanding of traditional media channels (TV, Print, OOH) Understanding of media planning (e.g., CPM, reach/frequency, etc.) Ability to manage/mentor junior team members Understanding of digital shopper marketing, CRM/data-driven marketing, audience modeling/targeting, research and analytics ",12 " BUSINESS ACCOUNT LEAD Executive Profile Strong Service Delivery & Operations Management experience with significant exposure to the entire value chain with key contributions in Operations framework set-up and service delivery. Onshore account manager for BPO engagements, with the responsibility of overseeing delivery across BPO engagements in multiple delivery locations and various work streams, as well as responsibility for business development with new and existing clients within BPO.A diverse career graph with rich experience in Strategy Planning, Service Delivery, Delivery Management, Business Analysis, & Leadership 15 solid years of experience in Operations and Service Delivery Extensive hands on expertise in Bid Management, Solution Architect, Transition Expertise in handling Transition planning and support. Adept at implementing transition project plans according to client and business specifications Achievements in managing Projects resulting in dollar benefits to the company, with initiatives involving re-engineering of business processes, operations and enterprise applications Excellent analytical, organizational, interpersonal skills, Identification and negotiation for Business and Technology requirements Committed to efficient and accurate management of information systems in a fast-paced, deadline-driven environment.Proven ability to translate Business needs into technology requirements that supports the company's Business objectives, and to successfully manage all phases of Projects from needs analysis and requirements definition to Line of Business, Support Function, implementation, and training Results oriented professional, recognized for taking on major initiatives, and adapting to rapidly changing environment and resolving mission-critical issues to ensure bottom-line success Skill Highlights Client Relationship Management Delivery Management Client engagement structuring and management Exceptional people skills, internal and external Account planning and management Financial management Sales and solutioning Account strategy management Transition Management Quality management Core Accomplishments Revenue Growth: Enabled business growth by creating a successful solution which helped contract extension of 35M USD and additional upsell of 10M USD in FY'14-15 Delivery Management: Managed the contract with the financial estimated and have exceeded the operating margins year on year. Was promoted as a Business Account Lead due to exceptionable delivery management. Client Value Creation: Managed multiple lean projects and applied leading industry practices to bring 5M USD positive P&L impact to the client. Process improvement further resulted in revenue increase for Accenture through increase in productivity Escalation Management: Established strong relationship with the client during a major escalation and actively participated in claims settlement process which helped in client retentions and improved relationships Professional Experience Business Account Lead February 2014 Company Name - City , State As a Business Account Lead managed both the client relationship for the outsourcing contract and client service management and delivery against the contract. Activities include managing the P&L of the account, managing the teams, implementing and improving standard processes and tools to drive operational efficiencies, and meeting operational and financial commitments. Developed and managed the outsourcing delivery contract relationships including transition & service delivery, and ensure smooth and efficient way ensuring minimal escalations by handling issues before those become escalations. Participated in RFI and RFP responses and enable business case creation for creating a winning solution P&L Responsibilities for the account and ensuring overall profitability. Responsible for client relationship management Responsible for BPO integration with total ACN Engagement Leadership Responsible for negotiation of change requests to cover scope, timeline and dependency changes Maintain contractual compliance Created opportunities to extend Accenture BPO business in client account in consultation with Client Account Lead Establish formal routines for delivery account reviews with: Client and client account leadership Commercial directors Relevant executives in BPO Sales Team Participate in solution design processes Work in close coordination with sales team to ensure that the commercial offer for particular business is in line with the competitor's offerings. Participate in the development of standard costing of new services/contracts and sign off on commitment to proposed Service Level Agreement (SLAs) Review and validate specific solution configuration/deal shaping, to ensure delivery capability will achieve client expectations. Work with delivery leadership to sign-off on the solutions. Support sales opportunities and validate expected delivery capability. Key Achievements: Successfully renegotiated a 35 M USD contract extension. 10 M USD sales achieved in last 2 years Overall contract margin targets have been over achieved year on year with no adjustments. General Manager March 2011 to January 2014 Company Name - City , State Program Managing 2 engagements in F&A and Legal BPO Scope for a Nordic and an US client respectively. The key object of the F&A scope is to perform different activities across towers - P2P, OTC and R2R in which various process are covered like Vendor creation, invoice processing, helpdesk, T&E, Payment, Fixed assets, Reconciliation, Cash allocation, Billing, CCI and so on. For the legal client we do Data Entry & which includes 5 functions for their foreclosure legal paper service of process business. The functions are Data Entry, Case Information Gathering, Affidavit Entry, Summons Assignment and Backend Indexing .Managing overall Service Delivery end to end for the 2 engagements with a team size of 250 billable agents with 9 team leaders and 3 Managers. Managing overall Service Delivery for the 2 critical clients with a team size of 200 billable agents with 5 team leaders and 2 Managers. Act as single point of contact in each of the Accenture Operations organizations/regions to then cascade information out to their respective geographies and vice versa Identify and coordinate Accenture Operations resources as needed for various stages of the Program. Ensure the ACN Service Delivery organization is actively looking to optimize process delivery through leveraging solution functionality. Ensure that the solution will enable the Service Delivery organization to deliver against any commitments in their area. Provide expert input or access to Accenture Operations SME's on regional impacts and needs. Manage escalated risks and issues in conjunction with the Program Lead. Main contact for Client relationship Management and Contract on Delivery related scope Identify and communicate potential impacts of solution changes the service delivery organization for consideration as part of the decision process. Sign off service acceptance on behalf of the Service Delivery Organization. Managing the run estimates and budgets for Service Delivery Assessing the Service Delivery Organization impacts and do ability of any proposed or requested solution changes Innovation drive andalso scope increase for the deals part of responsibility Key deliverable of retention for the practice and all activities pertaining to that. Working with the HR, Capability Development and all other support groups to enable it. Occasionally support Geo Sales teams in defending the Service proposals Key Achievements: Engagement managed under my leadership was chosen to represent Accenture as the ""Best Performing Outsourcing Deal"" in IAOP forum. Delivered 7M USD P&L impact benefit to client resulting in 1M USD revenue addition as a part of gain sharing for Accenture Worked directly in the sales process of several BPO RFP responses with a win rate of 70% Engagements under my leadership had the lowest attrition rates. Operations Lead March 2010 to February 2011 Company Name - City , State Project managing the Global Biostatistics and Programming and Document Technology towers in the Clinical Research Team for a US based Pharma client. The key objective of this Clinical Research team is to collect, monitor and research, assesses and evaluate information from lab tests and subjects on the adverse effects of medications and make the documents submission ready to FDA. Also Managed the Data Entry and Safety Review towers in the Single Case Processing Team for a US based Pharma client. The key objective of this Pharmacovigilance process is to collect, monitor and research, assesses and evaluate information from healthcare providers and patients on the adverse effects of medications. Managing overall Service Delivery for the 2 critical towers with a team size of of 91 billable agents with 5 team leaders and 2 Managers. Managing overall Service Delivery for the 3 critical towers with a team size of of 91 billable agents with 5 team leaders and 2 Managers. Key responsibility is to manage the Overall Service Delivery & ensuring SLA Compliance for the Single Case Processing Team, Global Biostatistics and Programming and Document Technology towers strategizing to meet the SLA targets of the process with the Client. Forecasting hiring requirements and completing the hiring for the process with the line HR. Planning Quarterly and monthly Target for the Teams in accordance with the Process deliverables. Bi- annually Performance Appraisals of the Team Leaders and the team members with the Central HR Dept. Scheduling of trainings for the team members with the various departments as per the business need. Maintaining healthy client relations to ensure smooth business flow. Managing and exceeding quality expectations of the Clients and identifying opportunities for process improvements. Front-ending with the client on all process related issues including capacity management and target setting. Key Achievements: Involved in setting up of the accuracy framework of the AEP, GBP and DocTech processes. Designing and functionally implementing the metrics management process resulting in productivity and through put increase. Restructuring the resource level performance management system and reformatting the individual level ""Balance Scorecard"" to make the performance evaluation data driven. Setting up of the ""Incident Management"" process resulting in month on month reduction of client rework of cases. Solutioned Aggregate Safety Reporting Productivity SLAs. Setting up people forums resulting in improvement of GES scores and reduction in attrition. Created the Operation Guide document for the processes. Assistant Manager/ Manager August 2006 to October 2008 Company Name - City , State Managed a team of 72 agents and 5 Team Leaders for a B2B Order to Cash Process along with handling a team of 20 agents and 2 team leaders for who were looking after the Credit Balance Project. Was responsible for ensuring that the SLA's for Cash and Aging are met and also to ensure that the Cr balance shows month on month reduction. My responsibility was also to ensure that we maintain a healthy ledger hence conduct housekeeping activity of petty dollars write offs conducted monthly. To introduce quality rigor in the process and remove areas of concern thus bringing an improvement in the process performance. Holding team meetings, taking one on one session and sharing the best practices. Maintaining team statistics leave record, training schedule and preparing the ""performance based"". Strategizing to meet the SLA targets of the process with the Client. Forecasting hiring requirements and completing the hiring for the process with the line HR. Planning Quarterly and monthly Target for the Teams in accordance with the Process deliverables. Bi- annually Performance Appraisals of the Team Leaders and the team members with the Central HR Dept. Scheduling of trainings for the team members with the various departments as per the business need. Client relations to ensure smooth business flow. Key Achievements: Was given the ""Zen Master"" Award Was given rewards points by Sr. manager for exceptional performance. Implemented behavior driven input metrics, which helped in increase of call productivity of 30% within 2 months. Streamlined the SLA reporting process. Achieved the highest ever cash collected in the month of December 2009 in the 2 year history of the process. Team Leader December 2002 to July 2006 Company Name - City , State The scope of exercise included answering inbound as well outbound supervisory calls on collection of outstanding checks. Responsible for the team's performance and it's a part of my goal to ensure that my team's performance is above or at par with the other teams on similar portfolios as well as ensure that the SLA's are met. Conducting briefing and giving explanations to the client on the process performance on bi-weekly basis. Had the additional responsibility as a ""process trainer"" in the absence of the dedicated trainer and am also a part of ideas committee to reward any new idea forwarded by associates. Interacting with the client to discuss the strategy for collections and to raise the monthly invoice. Weekly scheduling and staffing for Team members. Monthly Evaluation of Agent Productivity and Planning Rewards and Recognition activities Sharing daily productivity updates with Manager. Annual appraisals for the Team Members. Facilitating recruitment and training for the process. Streamlining the process as per COPC requirement Analyzing CSAT as well as SLA metrics and preparing relevant action plans on a team level. Key Achievements: Was responsible for transitioning the process Was given the opportunity to do a second Transitioning of the higher delinquency business for the process Was selected to be a part of the transition team and pilot the process Was always been rated with Exceeding Expectation rating in Quarterly TL Reviews. Senior Technician February 2002 to December 2002 Company Name - City , State Worked for the second largest ISP and software solutions provider in the United States as a Senior Technician. Provide technical support to incoming calls Provide process training to new hires. Coaching and mentoring agents. Maintaining dash board. Monitoring calls. Key Achievements: C-SAT scores of 94% in knowledge and 96% in courtesy in 245 surveys was the all time highest across the floor. Was twice awarded for making maximum smart transfer up sells. Got a G5 and P4 rating in the appraisal.(5 being the highest). Process Developer July 2000 to September 2001 Company Name - City , State Making outbound collection calls. Taking escalated calls. Mentoring and on the floor training of new hires. Updating dashboard. Briefing new updates. Sharing best practices. Key Achievements: Got promoted in 12 months of joining. Was awarded the ""star of the month"" award twice. Had 11 Outstanding and Exceeding Expectation performances out of 13 AES scores. Education MBA : Finance , 2015 Mahatma Gandhi University - State , India Gold Certification : Operations MAnagement , 2013 ISB & Accenture Joint Program - City , India Diploma : Hotel Management , 2000 Institute of Hotel Management - City , India High School : 1997 Bharatiya Vidya Mandir - City , India Interests Avid follower of Soccer and Cricket, Love cooking and watch movies Personal Information Married Skills Program Management,Service Management,Client Relationship Management,Sales and Solutioning, Transition Management,Performance Management,Managing P&L ",9 " SENIOR VP - INFORMATION TECHNOLOGY Executive Profile CORE SKILLS Demonstrates ability to be a strong leader in a fast paced environment with strong interpersonal skills, both written and oral, and a positive attitude toward sharing expertise and assisting others to learn. Exceptional ability to manage a group of individuals, and coordinate and distribute daily tasks and unexpected issues that may arise An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic Skill Highlights Expertise Technology Optimization Budgeting & Operational Cost Team-Building, Training, & Leadership Goal-Setting & Business Planning Policy & Procedure Creation Conflict Resolution & Management Productivity, Efficiency, & Performance Improvements IT Security Project Management Vendor Relations Data Center Operations Operating Systems: Windows 7, XP, Server 2013, 2008, 2003, Microsoft Active Directory, SharePoint, Exchange Server: 2003, 2007, 2013, VM Ware, Trend Micro, Cisco Infrastructure Routers and Switches, Palo Alto, EMC storage solutions, Data Center Management Market Data & Trading Systems: Open Bloomberg and Server API, FactSet, Fidessa, Tethys, Lava, LEK, ICE, Tradeware, Reuters Eikon, Thomson One, Reuters Station, Instinet, NASDAQ Trader, Advent Professional Experience Senior VP - Information Technology 08/2014 to 09/2015 Company Name City , State Experienced technology leader with expertise in managing all aspects of front and back office systems in the Financial Services Industry. A solid leader who can utilize his diverse background of information technology and business management skills to create winning teams to support mission-critical infrastructure SVP, Head of Technology Infrastructure U.S. Direct information technology operations for a global Institutional sales, trading firm specializing in high yield and distressed debt, convertible bonds, international bonds, investment grade debt and asset-backed securities Coordinated relocation and setup of our primary NYC office location to a new office space, which included an entire hardware refresh for all network and desktop equipment Led migration of the existing legacy site-to-site VPN network in the U.S which consisted of 6 branch offices to the Toronto based MPLS network in conjunction with NYC office relocation Managed implementation of a NJ data center for high availability for critical U.S. trading operations, and migrated direct client wires to the data center Implemented a VM environment which reduced hardware, energy, and licensing costs saving $1.5M in capital expenditure Managed the migration of legacy PBX telecommunications system and implemented VoIP and video conferencing Coordinated setup and configuration of 3 new branch offices in Houston, TX, Stamford, CT, and New Orleans, LA Implemented disaster recovery plan which would make the Stamford, CT branch office the DR site for the NYC office Managed and negotiated all new and renewal vendor support contracts Managed Bloomberg terminal contracts and FIX connections for SSEOMS equity trading, and TOMS sell-side fixed income and derivative trading Member of the GMP steering committee for the approval, planning, and prioritization of all future IT projects. Chief Information Officer 01/2006 to 08/2014 Company Name City , State Managed technology for an institutional trading firm, specializing in Fixed Income and Equities products. Responsible for strategy, support and technology initiatives in a dynamic trading environment resulting in maximum system availability and responsive customer support. Worked very closely with Fixed Income and Equities traders, sales, analysts and senior management. Motivated direct reports and instilled a culture of teamwork to aid in the support and administration of a shared network and telecommunications infrastructure for both firms with 8 branch offices in the U.S Established policies and procedures and implemented a change control process to iron out all issues related to all new hardware and software rollouts Managed and negotiated all new and renewal IT related contracts with various vendors Successfully implemented and provided managerial oversight for a disaster recovery and business continuity plan Facilitated weekly meetings with upper management to communicate project status, targets, and issues Negotiated and implemented a new order management trading system and coordinated the migration of existing FIX connections to the new OMS Managed the successful replacement of core infrastructure appliances and negotiated costs with the vendor given the limited budget, and coordinated the design and construction of a more powerful UPS for the core infrastructure providing 3 hours of up-time in the event of a power outage to allow mission critical systems to remain functioning until main power is restored Planned and implemented the replacement of legacy web security appliances with Cisco ASA and IronPort appliances reducing network vulnerability, and allowing traders secure remote access to network resources Upgraded all primary and secondary network circuits due to the growing business relieving network latency issues. IT Support Manager 02/2001 to 06/2006 Company Name City , State Worked directly with vendors to implement/upgrade market data software and hardware Coordinated a successful PC hardware and operating system upgrade for all branch offices Managed and administered the upgrade of the Microsoft Exchange email system which included hardware replacement and server software upgrades Managed daily and incremental backups of critical files, and mail servers, and coordinated off-site storage of backup tapes Set standards and ordered equipment for the firm including PCs, servers and network peripherals Managed market data entitlements, FIX connections and new systems for all traders Participate in FINRA and 'in-house' audits, requests and regulation requirements. Education B.S : Computer Science 1999 Montclair State University Computer Science Skills Active Directory, API, backup, Bloomberg, bonds, Budgeting, budget, business management, Business Planning, Cisco, hardware, Conflict Resolution, contracts, client, customer support, design and construction, disaster recovery, email, Equities, equity, senior management, Fidessa, Financial, Fixed Income, GMP, Goal-Setting, information technology, Leadership, Team-Building, managerial, managing, Market, meetings, access, Exchange Server, Microsoft Exchange, mail, office, SharePoint, Windows 7, migration, network hardware, network, Operating Systems, operating system, Optimization, order management, PBX, PC hardware, peripherals, policies, Project Management, Reuters, Routers, sales, securities, servers, strategy, Switches, teamwork, telecommunications, Trading Systems, trading system, Trend, upgrades, upgrade, Vendor Relations, video conferencing, VPN, VM, VoIP ",2 " INDEPENDENT PUBLIC RELATIONS CONSULTANT Executive Profile Accomplished professional with demonstrated ability to deliver strategic internal and external communications. Experienced in hospitality industry. Highly-skilled in event creation, oversight and management, as well as all aspects of media relations. Skill Highlights Exceptional leadership/communication skills Creative pitching Promotional campaigns Experienced spokesperson Event management International Relations Project management Market research and analysis Copywriting and copyediting Customer-oriented Deadline-driven MS Office, Social Media platforms, basic HTML through Dreamweaver Core Accomplishments Public Relations and Event Management: Initiated re-branding and imaging campaign which resulted in 10%-20% increased visitation per year. Created and managed private and public events for parties, corporate break-outs, weddings, family days and visiting VIP's. Initiated a public relations capital campaign for a non-profit on a tight budget, raising over $20 million in pledges and support. Garnered first national and international coverage for 40+ year old institution, and maintained visibility with more than 40 features and spotlight listings each year. Spearheaded new social media programs which increased program sales 25% within the first year. Collaborated with local organizations to increase exposure for Palm Beach County to key travel and tour groups Represented clients on Culture Key initiative to drive tourism post-9/11 resulting in 10% increased visitation and hotel stays Collaborated on behalf of clients on tourism initiatives through the Palm Beach County CVB resulting in record-breaking stays and visitation for three fiscal years. Coordinated major press events for Jet Aviation terminal opening and Keys to the City with less than three weeks' notice, resulting in more than 20 features and national exposure. Researched story ideas and created national pitch, resulting in international coverage in more than 15 countries. Professional Experience Company Name January 2009 to Current Independent Public Relations Consultant City , State Provide full public relations services for nearly 20 for and non-for-profit businesses and organizations through the quad-county area. Services include: Identifying customer needs through market research and analysis. Defining project and company vision, strategies and tactics. Research and tracking advertising and public relations activities. Evaluating and managing new strategic business opportunities. Expanding product and company recognition in the national and local press to support the sales and marketing teams. Creating and managing special events to draw customers and media attention. Establishing and maintaining cooperative relationships with representatives of community, consumer, employee and public interest groups. Organizing public appearances, lectures, contests and exhibits to increase product awareness. Designing web and other content, including monthly newsletters and promotional calendars. Developing and implemented 5-10 public relations business plans each year. Working with management to identify trends and developments that might influence PR decisions and strategies. Establishing long-range objectives and developed innovative strategies to help achieve them. Cultivating positive relationships with the community through public relations campaigns. Generating programming capital for the agency by planning and coordinating fundraisers, writing grant proposals and securing volunteer investments. Managing all media, press and public relations issues. Coaching less experienced public relations staff members on media relations practices. Company Name Current Director of Marketing, PR and Special Events City , State Managed online and print advertising budgets up to $100,000. Identified customer needs through market research and analysis. Oversaw and assisted in developing two new websites and all social media strategies. Oversaw and managed all private and public events, coordinating with catering and entertainment. Served as organization spokesperson for media and the community. Organized, planned and implemented press conferences for new openings, groundbreaking, capital campaign and scientific breakthroughs. Designed, drafted and distributed public information materials and quarterly newsletters and e-blasts. Implemented creative, press-worthy events for the public and increased exposure, resulting in more than 40 feature hits across all media outlets per year, and increased visitation each year. Researched, negotiated, implemented and tracked advertising and public relations activities. Represented the Museum on all tourism and hospitality committees including the Palm Beach County Attractions Association, CVB, Tourist Development Council, Florida's Governors Conference on Tourism, VisitFlorida and Palm Beach County Cultural Council, resulting in regular coverage from national and international travel writers. Trained all employees on VIP and media etiquette. Coordinated all VIP, celebrity and donor visits. Pitched location shoots to visiting and local film industry to garner increased exposure. Implemented marketing and public relations initiatives to drive attendance, resulting in an increased operations budget from $500k to more than $2 million within ten years. Education Palm Beach Atlantic University 1999 Bachelor of Science : Organizational Management Organizational Management West Marketing, Public Relations and Journalism coursework Graduate level courses completed in International Business Management Buena Vista Hospitality management training City , State , USA Languages Conversational Spanish, elementary Mandarin Affiliations Palm Beach County Attractions Association, Past President and Treasurer (1999-present) Palm Beach County CVB, Marketing and PR Sub-Committees Chair (4 years) Palm Beach County Cultural Council, Marketing/PR Committee Representative (1999-present) Palm Beach Film Society, Vice President (2002-present) Skills MS Office, Dreamweaver, advertising, social media platforms, wesbsites Conversational Spanish and elementary Mandarin ",20 " CHEF Executive Profile Accomplished personal chef, committed to culinary excellence, quality ingredients and personalized service seeking to add his extensive culinary skill and knowledge of nutrition and health to best serve the needs of every person he cooks for. Skill Highlights Classically trained chef proficient in all facets of food production Attention to detail, cleanliness and diligence to prevent any possibility of cross contamination Extensive knowledge of nutrition and various specialty diets Proven ability to manage daily culinary operations for multiple households with changing needs and demands Expertise with various forms of protocol and table service appropriate to a multitude of settings Able to shop and manage acquisition of specialty foods and foods which are maximally nutrient dense Communicates effectively, and values discretion and privacy Wine and liquor inventory and management Professional Experience 10/2004 to 07/2016 Chef Company Name － City , State Maintained daily culinary operations of multiple local properties, cooking for private client and multiple guests in multiple homes. Utilized in-depth knowledge of nutrition & communicated with healthcare professionals to optimize nutrition for desired health outcomes. Acquired and utilized extensive knowledge of medicinal herbs & their uses. Engaged in broad study of and customization of specialty diets. Created private label specialty products including mustards, hot sauces, chutneys, barbeque sauces, chili, mead, sauerkraut, kimchi and various other lacto-fermented products. Cooked for celebrities, executives, investors, & heads of state among others; Understand need for discretion and privacy. Oversaw domestic & international food production. Acquired wild & foraged foods. Hired, fired & trained staff at multiple international estates. Conducted extensive parties and charitable events; managed all facets of culinary event logistics. Maintained food service and provisions for private aircraft. Understand, taught & trained protocol & etiquette to various estate and event staffs. Managed relationships with vendors, negotiated prices of ingredients and equipment. Conducted wine & liquor inventory management  ​​ 10/2004 to Current Chef Consultant Company Name － City , State Nutrition, diet & recipe planning including for cancer patients, cardiac patients, and people with chronic diseases including Hepatitis C, Crohn's, & Hashimoto's. Taught diet, nutrition & cooking classes and smart consumer classes. Taught cooking and food science classes to children. Assisted with planning and creation of multiple community and school gardens. Trained area chefs on utilization of seasonal and regional produce in cuisine.  ​ 07/2003 to 10/2004 Banquet Chef Company Name － City , State Served on opening team for $800 million hotel; responsibilities included trouble-shooting culinary work flow, equipment needs, permitting & inspections, internal audits of health and safety, assessments of ingredients to minimize production waste and control inventory Sourced ingredients, specializing in fresh and local Developed vegetarian banquet menu to be used corporate wide Oversaw volume cooking; largest banquet included service for 2,500 Specialized in logistics with broad project management skills; developed comprehensive time management for events, sourced ingredients, assembled culinary teams, developed banquet and event menus, served as liaison to front of the house on events, worked to trouble shoot procedures to ensure food quality for large volume cooking Managed diverse multicultural staff to function as cohesive team serving under intense deadline pressure situations Developed and implemented HACCP, or hazard analysis of critical control points. ​ 06/2002 to 06/2003 Executive Sous Chef Company Name － City , State Designed and implemented seasonal banquet menus. Transformed kitchen culture from one of pre-packaged food to scratch cooking. Designed menu which changed 60% daily in order to utilize the best local seasonal foods available. Created relationships between local farms and the restaurant. Created and prepared extensive pastry and dessert selections. ​​ 06/2001 to 06/2002 Shepherd/Caretaker Company Name － City , State Shepherd of 160 Montadale sheep, included: all care of animals, pasture management and animal husbandry Marketing and sales of all lambs production Management of organic market garden Harvest and preparation of foraged foods Care Taker of 207 acre island in Lake Champlain, responsible for maintenance of all watercraft equipment, and buildings. ​​ 06/1999 to 11/1999 Externship Company Name － City , State Operated wood-fired kitchen equipment including oven, grill and spit. Produced Italian charcuterie, including fresh and fermented cures as well as cooked. Worked with daily changing menu, utilizing seasonal regional ingredients. Education Associate of Arts : Culinary Arts Culinary Institute of America － City , State Leader of Chef's Collaborative, Catered events including Spotlight on Hudson Valley cuisine Food anthropology and Charcuterie Study in Spain Worked with accomplished chefs learning traditional cooking techniques, Spanish charcuterie, historical context and high end presentation. Nutrition Dietetics West Virginia Wesleyan － City , State , USA 3 years studying nutrition dietetics.  Won awards for public speaking and community education for nutrition.  Taught nutrition to children and families in area head start programs Skills Flexible temperament, able to accomodate changes of plans and special requests smoothly. Proficient cooking for specialty diets including various allergy and food sensitivities, gluten free, vegan, raw, paleo, specific carbohydrate diet (SCD), Gut and Psychology Diet (GAPS), Kosher, Halal, & Heritage diets. Proven ability to manage daily demands of planning menus, shopping and preparing meals for multiple households with changing plans and schedules.  Professional, respectful communication skills, eager to learn and able to teach. ",14 " ACCOUNTANT Professional Summary I am an enthusiastic, honest, dedicated and professional individual who has integrity and an ambition to succeed in any given environment. Although I have extensive experience in the Medical Billing and Accounting industries, I also have experience in many other areas and I am always up to a challenge whatever the situation. I work well with others, as well as on my own. I am seeking a career where I can develop and excel while exceeding both personal and professional goals. Skills Accounting operations professional Financial reporting specialist QuickBooks proficient Certified Billing / Coding Specialist Strong communication skills Superior attention to detail Account reconciliation specialist Self-motivated professional AR/AP Account reconciliation Customer relations Analytical reasoning Exceptional organization Strong in MS Access and Excel Physician billing CMS-1500 billing forms HIPAA compliance International Classification of Diseases (ICD.9CM) Medical bill auditing Work History Accountant , 02/2014 to Current Company Name – City , State Maintained integrity of general ledger, including the chart of accounts. Analyzed monthly balance sheet accounts for corporate reporting. Generated financial statements and facilitated account closing procedures and reconciliations for multiple accounts each month. Analyzed and researched reporting issues to improve accounting operations procedures. Successfully implemented new technologies and process automation to encourage continuous improvement. Facilitated successful internal audits through thorough documentation and organization. Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account. Researched and resolved accounts payable discrepancies. Balanced monthly general ledger accounts to accurately record cost and month end accruals. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Performed payroll for 100+ employees and 7 retail store locations Accountant / Executive Assistant , 09/2010 to 12/2013 Company Name – City , State Supported management through risk identification, control testing and process improvement procedures. Analyzed and reviewed cost reports and communicated final results to suppliers. Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks. Filed tax returns and prepared governmental reports in compliance with strict standards. Analyzed monthly balance sheet accounts for corporate reporting. Generated financial statements and facilitated account closing procedures each month. Created daily and weekly cash reports for accounting management. Reconciled vendor statements and handled payment complaints or discrepancies. Reviewed all expense reports for accuracy and proper expense disclosure. Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips. Managed external contacts for CEO and kept track of periodic communication needed for priority contacts. Developed and maintained an alert system for upcoming deadlines on incoming requests and events. Accountant / Medical Billing & Collections Supervisor , 01/2008 to 09/2010 Company Name – City , State Supervised a medical collection team of 15 employees. Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Monitored payments due from clients and promptly contacted clients with past due payments. Coded and entered invoices each day into the in-house accounting software & third party clearing house. Introduced new and efficient accounting, financial and operational systems. Managed and responded to all correspondence and inquiries from customers and vendors. Increased profits by 69% by spearheading the Medical Collection Dept.  Accountant / Executive Assistant , 01/2005 to 12/2007 Company Name – City , State Complete accounting, bookkeeping, company payroll and office management, for a Bio Medical Research firm.  All aspects of office management including but not limited to, phones, fax, filing, emails, ordering of supplies, customer service, etc.  Accounting responsibilities included AP/AR, general ledger, and account reconciliation, financial reports, with a special interest in research, ""clean up"", and organization.   Ensured accurate documentation was kept to meet any/all legal requirements.  Kept full minutes, within bylaw guidelines, of meetings and proposed policies and practices.  Maintained corporate records and full filled any/all requirements of directors and officers, as well any other duties that arose.         Education Bachelor of Science : Accounting , 2013 University of Phoenix - City , State Accounting Medical Claims Billing / Coding Specialist At Home Professions, Ft. Collins, CO : Certified Medical Billing / Coding Specialist High School Diploma : 1997 Jenks High School - City , State Skills account reconciliation, Accounting, administrative, AP, AR, bank reconciliation, Billing, bookkeeping, credit, Clients, customer service, documentation, engineer, fax, filing, financial, financial analysis, general ledger, HR, insurance, invoicing, legal, managing, meetings, mail, office, office management, Payroll, physics, policies, Coding, reception, reporting, Research, retail, sales, phones, phone, travel arrangements, work flow ",18 " PROGRAM ADMINISTRATOR Executive Summary Results-focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Professional Experience Program Administrator January 2013 to January 2015 Company Name － City , State Impart support to Program Management team and Coordinated with Program Managers. Corresponds with customers, Managed difficult and sensitive issues. Manage difficult and sensitive issue and Interpreted technical information in easy manner and carried out data input; Aid Program Managers develop cost baselines and outlined Memorandum of Agreement. Administer program personnel and implemented disciplinary measures; Outline program information and opportunities and computed grant budget and cuff accounts; Plan, organize, assign, direct, review and evaluate the work of assigned staff; Motivate and evaluate staff and provide for their training and professional development; Implement goals, objectives, policies, procedures, work standards and internal controls; Plan, organize and implement multi-faceted senior programs and activities; Identifying community senior citizen needs and recommending alternative or enhanced programs; Exercising sound independent judgment within general policy guidelines; Prepare clear, concise and complete reports and other written correspondence; Establish and maintain effective working relationships with those contacted in the course of the work. CBS Banking Representative January 2012 to January 2014 Company Name － City , State Provided excellent communication skills both verbal and written, including the ability to listen and explain complex subjects and convey solutions in a calm and clear manner to clients Used excellent analytical skills with a superior level of attention to detail in order to adhere to stringent bank policies, procedures and guidelines to both clients and internal representatives Provided a positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics to clients and team members on a daily bases Collaborated on a relational work style with proven success in a team environment Provided both intermediate and advanced technical skills with the ability to utilize 5 or more open programs at any one time, including Windows, internet researching, database systems, and email Used basic math skills including addition, subtraction, multiplication and division, along with intermediate data entry/typing skills daily; Provided multi-tasking skills, including but not limited to, speaking with customers over the phone, assessing their needs, researching information on the computer, and documenting information, all at one time. Assistant Social Services Coordinator January 2009 to January 2012 Company Name － City , State Assisted in providing expertise and implementing quality control measures for service delivery that meet Head Start performance standards, federal and state regulations and agency outcomes; Supervised Early Head Start Family Support Specialists; oversee and monitor the day to day services being provided to infants, toddlers, pregnant women and their families; Coordinated with Medical Wellness Coordinator to assure all screenings, assessments and home visits are completed; Worked closely with the Home base/Family Partnership Coordinator to provide services to the families in EHS enrolled in the home based/combination program option; Participate/facilitate/coordinate the pregnant women educational meetings in conjunction with Home base/Family Partnership Coordinator to help build collaborations with community partners for recruitment of children and families; Submitted weekly/monthly reports to Coordinator regarding findings at center level: quality of service delivery, compliance or non-compliance issues, staffing needs/concerns, etc.; Assisted Coordinator to establish community linkages to maximize resources that will benefit Head Start and Early Head start families and contribute to attaining agency in-kind goal and participated in all of EHS transition processes; Assist in preparation of the PIR (program information report) yearly and as needed. Director January 2006 to January 2009 Company Name － City , State Served as the Director of program and implemented all new programs and services involving children. Supervised a total of 38 staff members; 16 certified and licensed therapists that performed ongoing services to families/children with developmental disabilities through Indiana First Steps, and 22 staff members that operated and performed other programs and services to families and children;. Wrote the proposal and organized the first before/after school program for Danville's Community Schools;. Managed prepared annual department budget, semi-monthly payroll and all other fiscal concerns. Education Masters Degree : Public Administration High Point University － City , State Public Administration Bachelor of Science : Human Development and Family Studies Indiana University － City , State Human Development Family Studies Family Life Educator Certification Senior Services Group Facilitator Certification Adult Basic Education/GED Consultant Additional Information VOLUNTEER EXPERIENCE Facilitate a 55+ Growth Group monthly at New Direction Christian Church, 2013-2015 Serve as a board member for Not to Believers Like Us a Faith-Based Organization against Domestic Violence Among Christians, 2010-2013 Organized and provided event logistics for the Annual Kids Fair in Danville, IN 2007-2009 Assisted in coordinating the summer event & banquet facilities for Charles T. Myers Golf Outing for At-Risk-Youth at the Charlotte, NC Convention & Visitors Bureau, 2004 & 2005 Board Member, Healthy Start Girls Group, 2003-2005 Board Member, Community Action Agency, 2001-2003 Volunteer at YWCA Annual Girls Sports Camp, 2001-2004 Volunteer at Greensboro Volunteer Center Annual Human Race Walk, 2000-2005 Skills analytical skills, attention to detail, budgets, excellent communication, concise, Consultant, clients, data entry, database, delivery, Educator, Excel, Microsoft Office, PowerPoint, Windows, Word, multi-tasking,processes, proposal, speaking, quality, quality control, recruitment, researching, staffing, phone, typing skills, excellent oral/written skills ",21 " ENGINEERING PLANNING MANAGER Experience Engineering Planning Manager May 2015 to August 2017 Company Name － City , State Company manufactures ankle monitoring systems. Maintain inventory. Maintain Manufacturing Orders issues and receipts. Senior Manufacturing Project Engineer May 1996 to March 2015 Company Name － City , State Company (OEM and CMS) manufactures PCB's, DH tools and electronics, box builds, etc. Supervise Planning Departments. This involved reviewing orders, monitoring shortages and reviewing work order reports for any discrepancies, which resulted in reducing delivery times to the customer. Coordinate with purchasing for proper scheduling of component parts from drawings and bills of material. Results were a faster turnaround times to the customer. Resolve customer issues involving deliveries, both in plant and at the customers' location. Results were improved customer relations. Translate customer documentation into our planning system for accurate processing. Implement a paperless document, and capacity/demand system, that resulted in faster turnaround. Train employees in MRP software, capacity/demand, and a paperless manufacturing system. Results were improved product quality and shipment improvements. Production Planner June 1995 to May 1996 Company Name － City , State Company (OEM) manufactures engine panels and gauges. Determine labor requirements for meeting production schedule and improving deliveries. Determine ship dates, order and maintain inventories, and schedule work through the department. Results were lower inventories and improved deliveries. Production Manager July 1994 to June 1995 Company Name － City , State Company (OEM) manufactures battery and cell research equipment. Determine the production schedule and material/ labor requirements. Responsibilities included planning, purchasing, engineering, production engineering, shipping/receiving, drafting, and developing outside vendors. Department Supervisor/Planner December 1992 to July 1994 Company Name － City , State Company (OEM) manufactures engine panels and gauges. Determine labor requirements for production schedule. Results include lower costs. Plan ship dates, order and maintain inventories, and schedule work through the department. Improvements in customers' costs were seen. Manage order ship dates for customers. Improved overall shipments. Production Supervisor January 1988 to January 1992 Company Name － City , State Company (OEM) manufactured pcb's and test equipment. Supervisor for high volume printed wiring board assemblies. Plan work schedule for department to improve shipments. Manage people, and process, to ensure a continuous flow of product through the operation. Results were faster shipments and improved costs. Manufacturing Engineer January 1981 to January 1988 Company Name － City , State Company (OEM) manufactures Variable Speed Drives. Plan products for the division. Implemented procedures that improved shipments. Manufacturing engineer for variable speed drives. Includes testing, assembly of parts, designing BOM's, router's, special instructions and installation. This help improve manufacturing output. Liaison between engineering, manufacturing, and field service in resolving, and improving, manufacturing. Promoted to various positions from inventory control, production control supervisor, and production supervisor. Education Bachelor of Business Administration : 1996 Langston University － City , State Magna Cum Laude GPA: 3.5 Summary Seeking a long term position. Supervise/manage planning departments for 10 years and improvements were seen in production rates and shipments. Manage/supervise estimating and quoting departments and reduced costs. Experience in reviewing documentation such as BOM's, routings, SOP's, routings, and change management, which led to reduced costs and improved deliveries. Implement a demand/capacity system and electronic work instruction system, which led to faster shipments to the customer. Experience includes ISO, Lean, Six Sigma, and APICS environments. MRP/ ERP systems include WDS, Syteline, Microsoft Great Plains, and others. Certifications SharePoint (Advanced) Adobe Acrobat (Advanced) MRP/ERP (Advanced) Altium/Protel (Intermediate) Excel (Advanced) AutoCAD (User) Word (Intermediate) CompliantPro (Advanced) PowerPoint (Intermediate) Shop Floor Control (Advanced) Access (User) Polydyne Quote Software (Intermediate) Windows (Advanced) WDS MRP Software (Advanced) Outlook (Advanced) Syteline MRP Software (Intermediate) Project (Intermediate) MS Great Plains (Intermediate) Skills Adobe Acrobat, AutoCAD, CMS, customer relations, delivery, designing, documentation, drafting, electronics, Train employees, ERP, Great Plains, Maintain inventory, inventory control, Manufacturing engineer, Access, Excel, Outlook, PowerPoint, SharePoint, Windows, Word, MRP, Protel, purchasing, quality, receiving, research, router, scheduling, shipping, Supervisor, test equipment, wiring ",17 " CONSULTANT ACCOUNT Summary This letter is to express my interest in your . I believe that my skills and qualifications make me a viable candidate for this opportunity. Below is a brief summary of my skill set for your consideration. I am confident that my experience and professional dedication will enable me to provide your organization with the skills you expect from your staff. I look forward to meeting you. I can be contacted at 404 Skills PROFESSIONAL SUMMARY Experienced, results oriented Customer Service Supervisor with a proven record of achieving business goals and objectives. Adept at communicating with all levels of management, sales, and internal departments to coordinate overall customer experience efforts. Demonstrate success implementing and executing key projects. Leadership (14 years) Process Improvement Proven Project Management Skills (1 year) Strategic Account Planning Manage Cross Functional Teams Strong Analytical Skills Customer Experience/Retention Excellent Negotiation Skills Experience Consultant Account 12/2014 to Current Company Name Responsible for strategic and tactical execution of project management initiatives that support the account management workgroup. Define project scope, goals and deliverables that support business goals in collaboration with leadership and key stakeholders. Drive online portal utilization strategies and approaches to increase business automation. Launched a Core Team to the promote business automation - up 20 points (Q1 44% - Q2 64%) Drive and evaluate best practices and determine approaches for customer relationships. Driving record breaking results for Customer Loyalty Index (South #1 at 9.73%) and a record breaking survey score for the South's Net Promoter Score of 83% Drive and evaluate ways to minimize churn, to protect Verizon's customer base Audit and Certify action plan initiative that will drive the desired results Collaborate with field partners to drive opportunities and penetration into VES accounts Proactively conduct analysis to identify root causes and data trends across key account management metrics. Verizon Business & Government Customer Operations Supervisor Account Management (Global Enterprise Advisors. 09/2013 to 12/2014 Company Name City , State Define, develop and implement strategic account plans encompassing AR reduction, business automation utilization, monthly audits and proactive servicing. Led Self-Serve Execution team for the South Area (Initiative) Communicate with customers, management and internal departments to coordinate account projects as outlined in strategic account plan. Delivered strong engagement at the account level and was able to overcome substantial opportunities with inherited relationships; 88% Customer Relationship Survey 1H2014 - Top Supervisor Team Net Promoter Score of 87% 2H2014 Professional experience continued Novella Walton Phone: 404-556-7261 Email: Novella.Walton@VerizonWireless.com Page 2 of 2 Lead and direct forward thinking Global Enterprise Advisor team in servicing fortune 100 customers. Assisting Sales to renew existing contracts, introducing new services via migrations. Strong 2Q Leadership Net Promoter Score improvement, from 69% to 100% June and July Manage and provide sales and services for 15 key enterprise contracts representing an $8-10 million revenue base. Supervisor Account 05/2011 to 09/2013 Company Name Provide support to internal and external customers through equipment order processing and account maintenance transactions for National, Major, and SMB Accounts. Partnering with the Business Sales Channel to service our customers, assist with escalations, and handle large research requests as required. The focus is to complete all requests sent through Workflow Manager with accuracy and in a timely manner ensuring commitment times to our customers are maintained. This role will provide online support as needed and will answer all account, equipment ordering, and My BIZ/VEC related questions. National Account Business Service Center Supervisor 03/2005 to 05/2011 Company Name City , State Responsible for working with peers to provide alternative to successfully increase quality and productivity measures. Implemented strategies to reduce churn to <> Offer alternatives scripting to increase customer satisfaction and net promoter scores. Interface with training to identify training needs and assign to SMEs (subject matter experts). Monitor and track phone team's performance through intraday reporting and systems. Evaluate individual performance through daily interactions, audits, monitoring and feedback. Education and Training Bachelor of Arts : Communications 1984 Mercer University City , State Communications Skills Account Management, Process Improvement, Sales Additional Information Awards and Recognitions 2006 Top Team Award (August and October) Ranked #1 of 17 Supervisory Teams 2006 4th Quarter Leader 2009 Winner's Circle Award (Alltel Migration) Projects Strategic Churn Reduction Team Center Champion for the release and implementation of OneSource S.E.L.F (Supervisor Enrichment Leadership Fundamentals) Alltel Migration Project NSA Account Team Supervisor June 2004 - Mar 2005 Consumer Support / CMA Supervisor May 2000 - June 2004 ",11 " OWNER SENIOR GRAPHIC DESIGNER / UX DESIGNER / APP DEVELOPER LINKSLINKSLINKSLINKSLINKS dLINKSLINKSLINKSLINKSLINKSLINKS LINKSLINKSLINKSLINKS Professional Summary  Multi-talented [Job Title] skilled in several artistic mediums, including [Medium] and [Medium] . Seasoned [Job Title] who specializes in print and environmental graphics. Graphic Designer who multi-tasks and manages time well in fiercely competitive, fast-paced environments. Graphic Artist motivated to work on all projects collaboratively with the design team from conception through to final production. Skills Excellent communication skills Complex problem solving Print advertising Web site advertising Website design expert Complex problem solving Superb eye for detail Proficient in Adobe CS6 Website and electronic marketing Print advertisements CSS expertise SMS deployment Proficient in photograph restoration Customized template design Excellent leader Advanced graphic design Work History Owner Senior Graphic Designer / UX Designer / App Developer 01/2010 to Current Company Name – City , State Enhance CSS, HTML, PHP codes for the frontend and backend of e-commerce store · Create graphics for silkscreen and direct to garment (DTG) printing · Work with programmers to design online-tool to enable users to personalize their own designs, and provide access to quality on-demand printing services. Translated complex concepts and data into compelling visuals for media outreach. Designed new on-brand visual elements to effectively convey concepts and messaging. Maintained consistent use of graphic imagery in materials and other marketing outreach. Senior Graphic Designer 10/2006 to 06/2007 Company Name – City , State Designed original graphics for private label top and bottom sleepwear · Created licensed art for toddler and boys, including Warner Bros., Disney, and Hasbro · Researched and shopped stores for new concepts and printing treatments. Tech packs. Senior Graphic Designer 01/2006 to 09/2006 Company Name – City , State Designed girls (tweens) graphics for multiple applications including appliqués, embroideries, patches & silkscreens. Created cads, line sheets, tech packs, lables & hangtags · Worked with designer to develop & illustrate new fashion styles for production & sales · Shopped stores & researched a variety of trend resources to develop new graphics for girls. Designed new on-brand visual elements to effectively convey concepts and messaging. Maintained consistent use of graphic imagery in materials and other marketing outreach. Graphic Designer /Graphic Artist 06/2002 to 02/2005 Company Name – City , State Worked with Designers to create new art concepts for screen tees, embroideries, appliqués for boys and girls jackets, knit tops, bottoms, and jeans · Created Licensed art for boys/girls, including Superman and Batman · Worked with screen printers, researched and develop new techniques printing each season · Shopped stores and provided input for graphic trends. Designed new on-brand visual elements to effectively convey concepts and messaging. Maintained consistent use of graphic imagery in materials and other marketing outreach. Formatted text and graphics for blog posts, newsletters and other materials. Graphic Designer 10/1998 to 02/2002 Company Name – City , State Designed graphics for boys and girls screen tees, embroideries & appliquész · Conceptualized & illustrated for packaging, labels & hangtags · Sourced & supervised for offset & digital printing · Design licensed and private label art for boys tops and allover prints for bottoms. Translated complex concepts and data into compelling visuals for media outreach. Designed new on-brand visual elements to effectively convey concepts and messaging. Maintained consistent use of graphic imagery in materials and other marketing outreach. Education Bachelor of Arts : 5 2012 Hebert H. Lehman College - City , State Psychology Fine Arts Art Design coursework Sketching, Drawing, sculpture, painting Advanced Illustration coursework Industrial psychology experimental psychology  Social psychology  Statistics Certificate in Field Production : - City , State Student government representative Graphic Specialist Certificate : The Mac Learning Center - City , State CNC Operator Basic Vocational Certificate Coursework in Sheet Metal Drafting and Mathematics Graphic and Digital Design Certificate Certificate in Pattern Making and Fashion Design : Mayor Fashion Institute - City , State Pattern making  Sewing Sketching Certificates in Fashion and Commercial Photography Abiezer (Victor) Mota 1630 Research Ave : - City , State Coursework in Sheet Metal Drafting and Mathematics Quality Technology Certificate CNC Operator Basic Vocational Certificate Online Portfolio: http://victormotanyc.wix.com/abiezer-mota Mobile: 917-773-6397 : - City , State Accomplishments Awarded by [School Name] for increasing class art budget. Employee Recognition Award Nominee in [Year] . Honorary volunteer Graphic Designer for [Foundation Name] in [Year] . [Show name] design challenge finalist in [Year] . Certifications zzxzX XZ xz ZX zx x ax asXC axc x SADCsdc dsCdscDC DC DC Skills 3D Max, ActionScript, Adobe, Photoshop, Artist, art, Book, com, Corel Draw, CSS, Dreamweaver, e-commerce, Fashion, Final Cut Pro, Flash, Graphic Designer, graphics, Graphic, UX, HTML, http, Illustrator, InDesign, Journalist, Director, Maya, access, Excel, Microsoft Office Suite, PowerPoint, Word, Developer, packaging, Photography, PHP, printers, quality, Quark Express, Research, sales, Technician, tops, trend, Videographer ",16 " DIRECTOR OF MARKETING Executive Profile Catalyst for transforming an organization's vision into reality. Creative, high energy professional with more than 15 years diverse industry experience that spans the realm of marketing, sales and communications for both internal and external use driving bottom line sales. Known for increasing sales, building strategic relationships, exceptional communication both verbally and written, account planning and management, flawless event and tradeshow execution, collaboration and negotiation skills, supported by equally strong ability as a ""team player"" to win trust and confidence from both internal and external customers. Public Relations Brand Building & Product Management Event Coordination/Management/Promotion Strategic Planning/Forecasting/Budgeting Social Media Strategy and Implementation ROI/Market Effectiveness Analysis Materials Generation Internal and External Use Account Management and Growth Advertising/Creative Generation Web 2.0/Interactive Media Website Content Creation/Nav./Mgmt. Distributor relationship building Share of Voice Strengthening Crisis Management Channel Management Sales Generation Skill Highlights ADDITIONAL QUALIFICATIONS AND EXPERTISE Co-Editor of Diesel Army Magazine Published author and photographer in over 100 magazines and online publications on a variety of topics Chosen for the Who's Who of Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014 Chosen as one of the ""Top 35 Under 35"" by SEMA Magazine Speaker/Lecturer Exhibitor Show 2004, 2005 (focus on brand building, PR basics and marketing basics) Marketing/Branding Webinar Presenter for SEMA (Specialty Equipment Market Association) 2005, 2006, 2007 Radio DJ/Morning Show Host for KCKR-FM Proficient in Word, Excel, Powerpoint, Prezi, Lotus Notes, Oracle, Hyperion, FTG, Camtasia, Photoshop, Adobe, Illustrator, Adobe InDesign, video editing software, audio editing software, Speednik, CRM Core Accomplishments Chosen for the Who's Who of Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014 Chosen as one of the ""Top 35 Under 35"" by SEMA Magazine Professional Experience Director of Marketing 01/2014 to Current Company Name City , State Serve as head of the marketing department providing strategy and leadership for brand preservation and growth Manage all public relations, advertising, media buying, collateral materials Write and create all collateral materials for marketing and sales use Write all articles and technical pieces for media placement and publication Manage all tradeshows, events distributor sales conferences and professional trade meetings Create and manage all apparel, merchandise and giveaways sold on a daily basis Collaborate with sales to ensure that marketing efforts are helping to yield maximum ROI Manage all aspects of the website including redesign, text, layout, etc. Manage all day to day marketing activities Manage all outside agencies and vendors for marketing activities Oversee marketing budget and costs, presenting to the board of directors regularly with strategic initiatives Specialist 01/2013 to 01/2014 Company Name City , State Serve as primary contact to distributors, corporate accounts and key large customers providing expertise and recommendations for development and increasing sales revenue Primary responsibility for management/growth of $120 million in key account sales Secondarily responsible for management of $20 million in key account sales Manage, plan and execute all distributor national sales mtgs., regional sales mtgs., corporate sales mtgs., reward trips, etc. Manage rewards programs for distribution including ISR, OSR and RSM incentives Day to Day management and training of Field Key Account Managers Manage Key Accounts budgets, growth incentive plans and rebate programs Collaborate frequently with Marketing and Sales to successfully implement programs and strategies Prepare and present monthly sales forecast reports and other competitive data Handle all distributor media placements, create marketing plan and execute action items Create a variety of collateral materials for use with key accounts and internal sales force Sales contract and pricing negotiation-including margin changes, buying incentives Work with French headquarters to bring new products to market in joint sales/marketing ventures Manage distributor communication for all product line segments and marketing managers Manage and coordinate media buying for all product lines and brands for the US Markets Coordinate public relations activities and advertorials Content generation-newsletters, websites, press releases, sales materials, Generate social media strategy and content for social media sites Liaison between sales, marketing and communications departments for facilitation on a variety of collaborative projects Create and manage media relationships facilitating stories and increasing coverage Coordinate and help to manage Virbac's presence at national and international tradeshows. Manage and facilitate multiple events to increase branding and develop key relationships internationally and nationally in all aspects. Help manage pre and post show communications to appropriate personnel and clinics to maximize and track sales efforts to ensure ROI on related tradeshow events Handle communication to stakeholders to help foster cross collaboration between departments and French headquarters to increase awareness of Virbac initiatives Manage outside advertising and marketing agencies CEO 01/2003 to 01/2014 Company Name City , State Manage communication outreach for national/international programs for multiple accounts, public relations, brand building, event management/coordination/promotion, social media strategy and implementation, strategic planning, forecasting, campaign and market effectiveness analysis, manage staff, media outreach, web 2.0, website content creation/site layout/navigation and create written materials for both internal and external distribution. Tripled client base and revenue after only one year; sustained growth, various successful media events/campaigns, long-term client retention, creating and implementing ROI driven pr/media outreach plans, advertising placement and creative generation, materials generation Served as primary client contact, direct media outreach, materials generation, budgeting, manage and direct creative (advertising/pr), managing staff, implementation of media strategy including social media, goal setting, analysis of effectiveness/efficiency, website creation/content generation/navigation, web 2.0 marketing, leading team to repeated client/agency victories, event management and promotion, teaching/speaking, manage sponsorship requests Senior Account Executive 01/2001 to 01/2003 Company Name City , State Managed all branding/marketing /media efforts for 6 clients proving ROI, generated media results, developed, created and implemented strategic media plans, managed staff, conducted client media training, developing timelines and product marketing strategy cost forecasts, material generation, managing expectations of clients and senior level internal management Supervised and developed account teams, responsible for 90% client retention rate, new business sales presentations, employee and team goal setting, conducted staff performance evaluations, managed vendor work with outside agency partners. Crisis Account Executive 01/2000 to 01/2001 Company Name City , State Responsible for account management marketing tasks for the bankruptcy department including: press release creation and distribution, client research, media list generation, media outreach, daily media clip monitoring, article generation and campaign lifecycle management. Kept 8 different accounts running smoothly. Created and edited various proposals and related documents (marketing reference guides, newsletters, critical communication documents, press releases, weekly employee letters for clientele). Trained executives on crisis procedures, developed on site plans for dealing with crisis in a variety of situations specializing in ""spinning"" the outcome favorably Junior Associate 01/1998 to 01/2000 Company Name City , State Developed, wrote and edited communication and marketing materials, media event coordination, celebrity interviews, taped editing for release to the press, team coordination, supervised assistants and vendors. Oversight of account and client budgeting, media list generation, media buying and placement, advertising creative development, public relations and media outreach, planning and managing of corporate and media events. Freelance Booker 01/1998 to 01/1999 Company Name City , State Directed guest management and relations including obtaining and ""selling guests on the show story,"" coordinating all aspects of the booking from travel to hair and makeup to entertainment Conducted pre-interviews for the producers, obtained and secured back-up guests through phone work Managed guests upon arrival and visit to studios, updated database information for contacts and celebrities Reporter, Associate Producer, Editor 01/1996 to 01/1998 Company Name City , State Reported the weekend news, helped produce the weekend newscasts, went out on stories and interviewed subjects Created news content and stories for the newscasts, edited video tape Ran the Chyron machine during newscasts, studio camera operator on the morning show Education MBA : International Business Management 2012 University of Texas City , State , US MBA-International Business Management; University of Texas, Arlington, TX 2012 Graduate Certificate : Asian Business Studies 2012 Tongji University City , CN Graduate Certificate-Asian Business Studies; Tongji University, Shanghai, China 2012 Bachelor : Ferrari North America 1998 Baylor University City , State , US Bachelor of Communications - Baylor University - Waco, TX, 1998 Nicole Westfall: Sampling of Clients Served Over The Years Financial John Hancock Kellogg & Andelson Pharmaceutical/Medical/Spa Merck-Medco St. Jude's Children's Hospital Virbac Animal Health HealthMagic Migraine Miracle (launch) Pampered Perch (launch) Wax Poetic Carla's Concoctions Utilities Touchstone Energy Big Dig (Boston tunnel project) LPPC (Large Public Power Council) LCRA (energy consortium) NRECA (National Rural Electric Cooperative Association) Qwest Communications Lifestyle/Philanthropy Boyd Gaming Corporation Sam's Town Hotel and Casino Stardust Hotel and Casino Sam's Town Tunica Bang & Olufsen Nakamichi America House of Champions Covenant House California Dr. Judy Marshall Automotive Bentley Motors Vespa Automobili Lamborghini S.P.A Ferrari North America Indian Motorcycle Shelby Automobiles Carroll Shelby BorgWarner Turbo Systems (launch) Petersen Aviation Gooding & Company (launch) Haggerty Collector Network Meguiar's Inc. SEMA (Specialty Equipment Market Association) Royal Purple Inc. (re-launch) American Collector's Insurance Baer Inc. HKS USA Shelby Licensing Petersen Automotive Museum Kruse International Classic Restoration Enterprises Smeding Performance Street Concepts Trailgate Transfer Flow Racing Merchandise Mr. Gasket Motive Club Meacham Design, Performance Innovative Turbo Systems BSE : Bill Smulo Engineering BSE (Bill Smulo Engineering) B & M Racing & Performance Autotecnica American Collectors Insurance Allview Mirror Corporation Media/Internet ABC Television Ebay Motors (launch) Vanguarde Media (launch) Qwest Communications Crisis Communications Company Experience Barneys of New York Exxon, Inc PG&E Corp. Federal Mogul Corporation Metabolife Regal Cinemas Edwards Theatres Grove Worldwide Furr's/Bishops Einstein/Noah Bagels Global Crossing Food Lion Southwest Gas Corporation EJ Meyer Corporation Lizzy Grubman Don King Productions Oscar De La Hoya Tri Valley Growers Halle Berry BWise Napster Steel Horse Automotive Political Communications/Strategy Experience Presidential Election for Venezuela (1999) Military Experience 01/2004 to 01/2005 Company Name Co-Editor of Diesel Army Magazine Published author and photographer in over 100 magazines and online publications on a variety of topics Chosen for the Who's Who of Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014 Chosen as one of the ""Top 35 Under 35"" by SEMA Magazine Speaker/Lecturer Exhibitor Show 2004, 2005 (focus on brand building, PR basics and marketing basics) Marketing/Branding Webinar Presenter for SEMA (Specialty Equipment Market Association) 2005, 2006, 2007 Radio DJ/Morning Show Host for KCKR-FM Proficient in Word, Excel, Powerpoint, Prezi, Lotus Notes, Oracle, Hyperion, FTG, Camtasia, Photoshop, Adobe, Illustrator, Adobe InDesign, video editing software, audio editing software, Speednik, CRM Certifications Graduate Certificate-Asian Business Studies Tongji University, Shanghai, China Professional Affiliations Marketing/Branding Webinar Presenter for SEMA (Specialty Equipment Market Association) , , 2007 Presentations Manage all tradeshows, events distributor sales conferences and professional trade meetings Supervised and developed account teams, responsible for 90% client retention rate, new business sales presentations, employee and team goal setting, conducted staff performance evaluations, managed vendor work with outside agency partners Skills Marketing, Advertising, Public Relations, Roi, Budgeting, Media Strategy, Social Media Strategy, Content Creation, Forecasting, Pr, Site Layout, Strategic Planning, Teaching, Buying, Buying/procurement, Sales, Media Buying, Associate, Training, And Marketing, Branding, Account Executive, And Sales, Sales To, Tradeshows, Clients, Agency Partners, Business Sales, Forecasts, Marketing Strategy, Product Marketing, Sales Presentations, Basis, Budget, Distributor Sales, Marketing Department, With Sales, Account Sales, Accounts And, Accounts Manager, Budgets, Corporate Accounts, Corporate Sales, Increasing Sales, Isr, Key Account, Key Accounts, Marketing Plan, Million, Monthly Sales, National Sales, New Products, Pricing, Regional Sales, Sales Contract, Sales Force, Sales Forecast, Sales Revenue, Sales/marketing, Increase, Liaison, Tradeshow, Account Management, Bankruptcy, Different Accounts, Proposals, Database, Account Planning, Adobe Indesign, Ambitious, Catalyst, Channel Management, Crisis Management, Crm, Customer Relationship Management, Diesel, Excel, Hyperion, Illustration, Illustrator, Indesign, Interactive Media, Lotus Notes, Marketing/advertising, Masters Of Business Administration, National Accounts, Natural, Oracle, Photoshop, Powerpoint, Product Management, Relationship Building, Rest, Sales And, Sales Campaign, Sales Generation, Share Of Voice, Steering, Suspension, Team Player, Voice, Word, Automotive, Business Management, Mba, Aviation, Rural Electric, Sampling ",20 " EXPERIENCED INFORMATION TECHNOLOGY MANAGER Experience Experienced Information Technology Manager Highly accomplished professional with over 10 years of experience in a variety of management areas. Astute in identifying operational business needs, turning needs into requirements, and producing supporting business and reporting systems. Skilled in all phases of project management, managing resources and personnel, and leadership. Demonstrated ability to implement effective systems and manage high output work teams. Key Proficiencies Personnel Management Leadership Management of on-shore/off-shore resources Financial budgets/planning Project Management Business Intelligence Communications Business Analysis Report Development/ Analysis User Relations/User Training Development Superior Microsoft Office Product Knowledge Redesign of entire BI Program including streamlining of platform, redesign of warehouse, and revamp of reporting tools, resulting in consistent data across entire organization, quality, trusted data for business decision making, and license cost savings of $30,000 per year over 5 year period. Redeployment of architecture of Business Objects to SAP BO with SAP BW providing backend closed system between tools to improve report design and runtime efficiency of reports. Implementation of revamped external website using SharePoint as the redesign toolset; project brought our technology current to SharePoint 2010 architecture providing vendor support and established new company branding. Redesign of SharePoint end user experience to gain user acceptance and build stronger partnership with business units. Applications Team Leader 05/2012 to Current Company Name City , State Manager of Business Intelligence, DBA, SharePoint, and Web departments; including strategic planning, overall systems architecture, and personnel. Work with a variety of vertical and horizontal reporting structures to communicate progress and status. Cultivate relationships with all levels within the organization to build strong partnerships. Review reporting, database, SharePoint, and web practices to ensure proper techniques utilized, handle all project management, and oversee departmental staff development, compensation, and hiring practices. Management of personnel includes both onshore and offshore consultants as well as company employees. Accomplishments Implementation of revamped external website using SharePoint as the redesign toolset; managed on-time and within budget. Project brought our technology current and provided a more streamlined user experience. Redevelopment of standards for SharePoint governance; managed on-time. Implementing governance allowed us to save over 100GB of server space and positioned our site for new branding. Redesign of entire BI structure including platform, databases and reporting; currently on-going; managing and providing technical assistance. Project brings disparate data sources together, combines tools into one system and saves licensing costs of $30,000 per year over 5 years. Business Intelligence Manager 12/2005 to 05/2012 Company Name City , State Manager of reporting department; including strategic planning, and overall systems architecture. Worked with all levels of the organization to communicate project status, and created and maintained relationships with executives to adhere to company goals. Performed data analysis, management of reporting software systems and data warehouse environment, reviewed reporting practices to ensure proper techniques utilized, handled all project management, and oversaw departmental budget and staff development, compensation, and hiring practices. Accomplishments Upgrade of the Business Objects architecture from unsupported version to latest copy. Done on-time and within budget. Managed project as well as did technical work. Upgrade of databases from MS SQL to Oracle to support parent company design standards. Done on-time and within budget. Managed project. Redeployment of architecture of Business Objects to SAP BO with BW. Managed project as well as did technical work. Participated in Phase 1 of 3. Information Systems Software Administrator 11/1997 to 10/2005 Company Name City , State Managed and maintained all software packages for the entire organization including ERP, CRM, SQL databases, and reporting software. Lead efforts to analyze company needs and determine where software in use could best be configured to align with company needs. Worked with all levels of the company to maintain and administer both software and reporting needs. Managed Help Desk personnel. Accomplishments. Implementation of new ERP system throughout organization including database, software and reporting. Managed project within scope, budget and timeline. Implementation of CRM system. Managed on time and within budget. Education BA : Management 2012 Western Governor's University Management General Studies 2007 University of Phoenix General Studies business management focus Diploma : General Studies 1993 Denmark High School General Studies Professional Affiliations Girl Scouts of America - Troop Leader/Volunteer (2011 - Present) *Women in Technology Wisconsin, Inc. - Brand Ambassador (May 2015 - Present) *Allouez Traffic and Safety Committee (2009 - 2012) *Leadership Green Bay (2007) Skills branding, budgets, budget, Business Analysis, BI, Business Intelligence, business management, Business Objects, CRM, data analysis, data warehouse, DBA, databases, database, decision making, ERP, Financial, focus, Help Desk, hiring, Leadership, managing, Microsoft Office, SharePoint, Oracle, personnel, Personnel Management, producing, progress, Project Management, quality, reporting, SAP BW, SAP, MS SQL, SQL, staff development, strategic planning, systems architecture, technical assistance, User Training, Upgrade, website ",2 " BUSINESS DEVELOPMENT CONSULTANT Career Focus Self starter, customer focused and detail oriented business professional with multiple industry business development experience complemented by staffing industry, and Human Resources experience, specializing in business implementation and recruiting. Proven track record of consistently exceeding corporate objectives and quotas. Highly articulate and persuasive communicator able to reach individuals and groups from all organizational levels. Ability to liaison between clients, Human Resources, sales and management. Strong writing, editing, and presentation skills. Extensive background in Networking, Building Customer Relations, Presentation, Sales & Marketing, Follow up, and Project Coordination. Highly skilled strategic thinker, able to plan and implement client orientation program that achieve organizational objectives and business development goals. Summary of Skills Microsoft Office Programs, SharePoint, PeopleSoft, ADP Payroll, and Internet applications and Research. Accomplishments Human Resources  · Reduced employee turnover by 10% in one year. Sales & Marketing · Increased Accessory World's revenue by 25% in less than 3 months. Recruiting · Developed recruiting plans, marketed, and hosted job fairs, which filled 120 hard to fill Building Inspector and Plans Examiner vacancies for The City of Houston's Permitting Center in a period of six months, by sourcing and recruiting nationwide. Business Development · Promoted to the largest territory for Workforce Solutions, post exceeding market share and customer loyalty annual goals, in just over the first quarter of the year in the second largest territory for the organization. Business Management · Implemented an attendance disclaimer, which significantly decreased hiring event cancellations in current Workforce Solutions Center. Employee Engagement · Earned 2nd highest fill rate in the region for Workforce Solutions, by improving quality of job postings, and actively encouraging Employment Counselor and Staffing Specialist teams in aggressive recruitment efforts. Professional Experience Company Name City , State Business Development Consultant 01/2015 to Current Provide Human Resources, Recruiting, Screening, and staffing services to employers in assigned areas. Maintain and build relationships with new and existing clients by providing services, maintaining contact, attending networking events, and being actively involved with targeted professional organizations. Network through industry contacts, association memberships, and online. Maintain an understanding of employment and business related activities in assigned areas by analyzing data to identify business development opportunities. Understand clients' human resource-based needs and suggest appropriate products, provide advice, or otherwise address the issue. Follow-up with clients to ensure effective delivery of services and products rendered. Develop and process client contracts, renewals, and terminations. Company Name City , State Recruiting Specialist 01/2014 to 01/2015 Develop and execute recruiting plans. Market and advertise to reach a broader and wider market of candidates. Network through industry contacts, association memberships, and online. Implementation of programs, policies, and procedures towards workforce management. New employee on-boarding, Training and development. Administrative duties and record keeping related to the hiring process. Company Name City , State Owner 02/2011 to 08/2013 Operated a small business selling fashion accessories both locally, as well as online. Direct Sales and Business to Business Sales. Developed excellent rapport with all my clients. Increased revenue by 25% in less than 3 months. Company Name City , State Language Arts and Intensive Reading Teacher; Spanish Club Sponsor 09/2006 to 06/2010 Implemented community service to help benefit needy local residents with programs such as Coats off Our Backs, Can the Principal, Spring School Supply Drive, A Christmas Carol, Military Shoeboxes, and Club Clean-up. Successful in advancing students reading level by 88% in a period of one school year. Developed and taught lessons following the Voyager Instructional Model to improve students' reading skills. Taught all aspects of Reading, English Literature, Grammar, and Writing. Prepared students for the Florida's Comprehensive Assessment Test (FCAT). Company Name City , State Human Resources Manager 08/2003 to 08/2006 Developed job announcements, carried out and coordinated advertising, recruitment, interview and selection process. Administration of employee compensation and benefits, personnel policies, regulatory compliance, and performed quarterly reviews. Investigated, documented and resolved personnel issues and complaints at all levels within the hotel. Conducted final interview, reviews, reprimands, and exit interviews in order to ensure all labor laws were followed. Prepared and followed budgets for personnel operations. Education MBA : Business Administration Management University of Houston , City , State Bachelor of Arts : English Literature/Spanish University of Texas , City , State Teaching Certificate with Reading Endorsement City Languages Fluent in both English and Spanish. Skills Administrative duties, ADP Payroll, advertising, Arts, benefits, budgets, business development, contracts, client, clients, delivery, Direct Sales, English, fashion, hiring, human resource, Human Resources, Internet applications, regulatory compliance, Market, Microsoft Office Programs, SharePoint, Network, networking, PeopleSoft, personnel, policies, rapport, Reading, record keeping, Recruiting, recruitment, Research, selling, Sales, Spanish, staffing, Teacher Professional Affiliations Texas Veterans Commission Houston East End Chamber of Commerce – Ambassador – January 2015 – present Camara de Empresarios Latinos de Houston – Member – August 2015 – present Governor's Small Business Forum - Committee Member - September 2015 Houston Hispanic Chamber of Commerce -  Volunteer – October 2015 - present ",5 " AGENCY SALES RESOURCES Summary Seeking to secure a position with a well established company that prides in the growth of its employees. With the ability to showcase versatile knowledge in auxiliary mechanic I hope to build a lasting partnership with whom I gain employment. Skills 2011 - 2012 2014 Regular care coordinator Perform household task and run errands Perform personal care activities; hygiene, ambulation, eating, dressing, toileting and shaving Talk and give company to clients and participate in resident activities Take and record vital signs Assist with moving to Bath, bed, and wheelchairs Take care of pets Nurse Assistant/Caregiver Medical Case Management - Fort Worth, TX - 2009 to 2011 Maintain and set up patient rooms Perform preventive maintenance on emergency equipment Assist with patient and family education Assist R.N. and L.V.N with sterile and non-sterile dressing changes CPR Qualified Answer multi-line phone, operate fax and copy machine Prioritize patient daily care according to acuity and scheduled patient procedures Conduct analysis and recommend suitable solutions to real time performance issues (4 years), Handle inbound calls and provide one-call resolution to problems reported (2 years), Responded to client calls and provided instructions for troubleshooting (2 years), Provided technical and analytical support at the call center (1 year), Proficient in MS Excel, word and various database management applications Proven ability to learn and operate software applications quickly (8 years), Analytics (1 year), Problem Resolution (Less than 1 year) Accomplishments February 2014 to February 2017 Program: Non Lethal Weapons training to include; OC Certification, Baton Employment, and Close Range Subject Control (CRSC) Techniques ADDITIONAL INFORMATION The machinist deals with a series of different operations associated with machining work. It requires good training and skills to handle these tasks and hence, while writing a resume cover letter for the machinist position, you have to highlight your skills and expertise in handling advanced machines and technology, your keen interest in learning new technological inputs, professional experience etc. Experience Agency Sales Resources Jan 2017 to Current Company Name － City , State Agency Sales Resources - Provide support to State Farm agents and their staff, and to other State Farm associates . Providing a remarkable customer experience. Communicating with customers in a courteous manner using approved scripts via phone or written correspondence Provide accurate and timely customer service to external and internal customers, Provide centralized service to field leaders and agents. Answer inbound calls, determine purpose of caller and distribute to appropriate personnel. Proficient in Microsoft Word, Excel, Outlook,. Personal Care Assistant Jan 2017 to Current Company Name － City , State Assist patients with daily activities, feeding, and personal hygiene. Administration of medications, companionship. Captioning Agent Jun 2016 to Dec 2016 Company Name － City , State Caption Telecommunications connections, IVR, Web Communications for the Deaf and Hearing Impaired. Customer Service Representative, Troubleshooting technical problems; create problem reports. Ability to multi-task to accomplish workload efficiently using analytical skills. Ability to maintain accuracy and production standards. Technical and Oral communication skills. Problem solving skills. Attention to detail and accuracy. Waitress/Cashier/Hostess Jan 2016 to May 2016 Company Name － City , State Operate a cash register including cash transactions, checks, charges. Greet customers in a timely, professional and engaging manner. Follow through on all customer questions and requests. Answer the telephone using the appropriate greeting. Observe customers and check identification for proof-of-age; deny sale of alcohol to underage or intoxicated customers. Maintain check-out area: fill register supplies, bags; wipe counter tops. Handle customer issues that may arise. Take food and drink orders. Meet and greet customers. Operate cash register and receive payment from customer in cash or credit card. Provide excellent customer care. Responsible for the cleanliness and organization of assigned food venue. Promote positive guest relations. Education and Training BA , Psychology ABA 2018 Kaplan University Psychology ABA A.A.S , Business Administration General Pre 2017 Navarro College Business Administration General Pre JST , Mechanical Machinist Mechanical Engineering 2014 Vincennes University MM A School － City , State Mechanical Machinist Mechanical Engineering General Studies November 2012 Cedar Valley Community College General Studies Personal Information Service Country: United States Branch: U.S NavyRank: E-3 Willing to relocate: Anywhere Skills analytical skills, Agency, Attention to detail, call center, Call Center, Caregiver, Case Management, cash register, Interpersonal communication, Oral communication, CA, CPR, credit, client, clients, customer services, Customer Service, customer care, database management, doors, equipment operation, fax, hoists, HOME CARE, IVR, Listening, notes, Machinist, maintenance schedule, materials, mechanical, MS Excel, Excel, Outlook, word, Microsoft Word, Navy, Naval, Assist patients, personnel, copy machine, Problem Resolution, Problem solving skills, quality, Quality assurance, quick, real time, repairing, Sales, San, schematics, self-motivated, scripts, Telecommunications, telephone, phone, toileting, tops, Troubleshooting, Verbal Communication Skills, record vital signs, written Additional Information Willing to relocate: Anywhere Authorized to work in the US for any employer MILITARY SERVICE Service Country: United States Branch: U.S Navy Rank: E-3 November 2011 to September 2014 AWARDS Community of Heros March 2016 CERTIFICATIONS/LICENSES Certificate Of Contamination ",13 " INTERNATIONAL BUSINESS DEVELOPMENT Summary Results-oriented International Sales and Customer Service professional with diverse background in management, international sales, marketing, logistics and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Highlights Professional Ethics Negotiation skills Staff training and development Project management Territory forecasting Work flow analysis Product development International Sales and Foreign Trade Food and Beverage Industry Experience Experience International Business Development 11/2013 － Current Company Name City , State Contacted new and existing customers to discuss how specific products could meet their needs. Identified issues with existing marketing material to drive process improvements. Identified, coordinated and participated in client relationship-building activities and meetings. Answered customer questions regarding products, prices and availability. Successfully prepared product and packaging for export readiness. International Sales and Customer Service Manager 03/2007 － 10/2013 Company Name City , State Successfully managed International customer service department by developing and maintaining excellent service to customers, establish and monitor procedures and service standards for export clearance. Built excellent relationships with high net worth clients, consistently maintaining near 100% retention. Optimized supply chain solutions to meet the requirements of the international business plan including evaluation of all modes of transportation, inventory, time to market, landed costs and customer requirements. Managed all legal, regulatory, and shipping requirements and documents required for international movement of product and services. Successfully trained and managed the export team to ensure perfect execution of shipment based on country requirements, customer's specification and incoterms. Contracts Administrator/Customer Service 04/2004 － 10/2004 Company Name City , State Aided in the preparation of contractual provisions, the administration of contract proposals and responsible for preparing bids. Managed and organized the Returns Material Authorization department Liaison between military customers, management and production. Customer Service Representative 06/2003 － 03/2004 Company Name City , State Acted as a liaison between customers, staff, and management. Investigated and resolved customer requests and problems. Tracked and expedited sales orders; ascertaining order accuracy. Processed a range of financial transactions; maintaining accuracy and balance. Customer Service and Logistics Manager 08/2000 － 03/2003 Company Name City , State Successfully managed domestic customer service and logistics operations nationwide to ensure fulfillment of shipping orders. Reduced shipping costs by 20% by negotiating proposed pricing with both LTL and Full truckload transportation companies. Conducted business development functions by obtaining international customers e.g., meeting at international tradeshows, US Commercial Services. International Inside Sales Customer Service & Logistics Coordinator 08/1997 － 07/2000 Company Name City , State Managed customer service and logistics operations while serving as a liaison between Japan, U.S., and Mexico divisions. Prepared and provided financial and accounting reports to corporate headquarters. Analyzed and reduced import, export costs by 15% by implementing various cost control measures and negotiating with various freight forwarders and trucking firms. Provided support for set up of Maquila Factory in Mexico including initial inventory and asset control system. Managed off-site employees - customer support, accountant and inventory control supervisor.Trained 12 new employees (accountant and logistics personnel) for U.S. operations. Set up purchasing and sales functions as well as implemented accounting software and inventory system for company in U.S. Office Manager/Bilingual Assistant 11/1996 － 08/1997 Company Name City , State Assisted in maintaining department attorney personnel files with the utmost confidentiality. Created and tracked all expenses and client account codes using QuickBooks. Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Coordinated office workflow, e.g., timelogs for Attorneys, scheduling appointments. Acted as liaison between clients, vendors and attorneys. Marketing Clerk 07/1995 － 10/1996 Company Name City , State Updated Market Share report and prepared Top 400 individual vendor profile. Controlled product marketing literature inventory including its distribution as well as of promotional prizes and flyers for the sales department. Responsible for data entry of promotions/spiffs and business correspondence on a current basis. Coordinated departmental workflow, e.g., scheduling meetings for vendor conferences. Marketing and Export Assistant 08/1994 － 06/1995 Company Name City , State Collaborated with production and senior management to ensure customer satisfaction with services rendered. Investigated and resolved logistics issues, requests, and problems. Processed all applicable financial transactions while initiating new sales orders. Interacted with international/domestic customers and vendors. Translated medical marketing materials from English and French into Spanish. Administrative Assistant and Customer Service Representative 01/1992 － 07/1994 Company Name City , State Directed multi-functional interface between sales, senior management, and finance. Served as primary point of contact between international and domestic suppliers and end users. Successfully and efficiently controlled short life span product inventory limiting possibility of overstocking while preventing stock outs. Education Associate of Arts : Irvine Valley College - Managerial Finance and Accounting City , State Bachelor of Arts : Autonomous University of Guadalajara - Accounting City , State , Mexico Certificate : State of the Arts Business Works - Inventory Control and Order Data Entry City , State Certificate : 8th and Walton - Selling to Walmart Mexico and Central America City , State Skills Fluent in oral & written Spanish, reading competency in French, proficient in Microsoft Word, Excel, PowerPoint, and Outlook. MAS90, MAS200, Greatplains. ",5 " FREELANCE IT CONSULTANT Career Overview Highly skilled, results-driven Information Technology Specialist/Consultant with experience in business operations, infrastructure management, software/hardware support, high/low end PC and Microsoft Server administration, and software development. Core Strengths Excellent critical and analytical skills Business process management Superior organizational, interpersonal, and Advanced level hardware and software time management testing Effective listening and communication Content management systems skills Mobile application development Troubleshooting and problem solving Accurate customer needs assessment proficiency Exceptional telephone etiquette Intelligent project management Vast technical knowledge and experience Qualifications Excellent critical and analytical skills Skills Active Directory, Active Directory, Application Development, budget, Business Management and Development, business operations, business plan, C++, hardware, Network and systems, consultation, Consulting, client, clients, client support, databases, database, Designing, Document management, graphics, HTML, imaging, Information security, Information Technology, Java, LAN, Director, managing, access, C#, Microsoft Office, Microsoft Office products, Windows 7, Windows, Windows 8.1, Windows 2000, 2000, Microsoft Windows XP, Windows XP, Migration, multi-media, Network Administration, Network hardware, Network security, Network, Networks, Novell Network, operating system, organizational, PC Repair and Support, Copier, PHP, Printer, problem resolution, processes, project plans, reporting, servers, scripts, Software design, MS SQL, SQL, strategic, technical support, systems support, Upgrading, Vista, Visual Basic, website design, XML Work Experience Freelance IT Consultant Worked closely with technology vendors and distributors to gain access to equipment, software and accessories to keep technology costs within budget. Designed and implemented PC and laptop re-imaging process to lower operating system installation and configuration from 14 hours down to 1 1/2 hours per computer. Provided expert technical support and problem resolution to all customers. Information Technology Specialist , 04/2012 － Current Company Name － City , State Acting as liaison between all departments to meet and exceed industry standards for technology requirements, business operations and Network security. Developing and managing project plans and reporting status updates to the IT Director, COO and Executive Director. Increasing efficiency of infrastructural technologies and organizational processes. Executing a self-created business plan designed to lower overall business operations cost by 81%. Training over 400+ employees to use Windows 7 Professional, Windows 8.1 as well as; other Microsoft Office products. Creating a strategic business plan to join technology and business operations together. Upgrading Network hardware, software and accessories. Advising and assisting in IT infrastructure implementation and management processes. Sharing Network and systems management responsibilities. Overseeing remote client support and services. Finalizing a migration from a Novell Network to Microsoft Active Directory on Windows Server 2012. Designing and planning to install Microsoft System Center Configuration Manager SCCM). Writing batch scripts to allow 200+ clients to access Microsoft Terminal Services in an Active Directory environment. Information Technology Consultant Network Solution/Owner , 04/2007 － 12/2012 City , State Provided consultation for appropriate business software and efficient hardware solutions. Acted as liaison between my clients, vendors and product distributors. Configured LAN's and WLAN's. Designed, tested, installed and monitored client Networks, computers, home theater and multi-media equipment. Analyzed system and registry data for infected computers and servers. Sold and installed highly efficient Network equipment for quicker database response times. Help Desk Specialist , 08/2011 － 04/2012 Company Name － City , State Provided technical support for all network applications. Monitored and advised for standards relating to client-side interfaces, website design and graphics development. Served as an operating system expert and provided advanced technical support for all employees within the school district. Improved reliability of education software, systems and databases. Worked with clients to analyze computing inefficiencies, then recommended and implemented appropriate technologies that fit within the school district's budget. Maintained composure and patience when faced with difficult customer situations. Assisted in migrating from a Novell Network to a Microsoft Active Directory environment on Windows Server 2008. Shared the task of re-imaging 3000 computers with a self-created, custom built Windows 7 Professional to complete an operating system migration from Windows XP. Education and Training 1 2012 Minnesota School of Business － City , State , United States Associate of Applied Science Computer Science Computer Science Information Technology AAS with Application Development Android, C++, C#, Java, PHP, SQL and Visual Basic development Business Management and Development Microsoft Network Administration Microsoft Office 2010 Information Technology Internship ",2 " GM SALES ASSOCIATE Summary Looking for a company to grow with and continue customer relations in the industry I have came to know well and love. Customer-focused Retail Associate with solid understanding of retail dynamics, marketing and customer service. Offering 21 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and equipment sales. Results-oriented individual with over 4 years of experience implementing equipment sales to substantially increase store productivity and repeat clientele. Expertise in arranging new merchandise, managing cash registers and independently opening and closing store. Organized, efficient and accustomed to handling crowds of over 50 people during special sales events. Strong background in Parts Service and warranty. Passionate about retail sales, customer relationship management and merchandising. Results-oriented Customer Service with exceptional record of accomplishment in exceeding sales, service and performance targets. In-depth understanding of Ag / Lawn and implement products, services and market conditions. High-energy team player ready to leverage abilities to improve sales numbers and company success. Skills Familiar with John Deere Ag and Lawn equipment , Massey Ferguson Ag equipment Kubota Ag and lawn equipment, Kioti Ag equipment , Cub Cadet riding and zero turn mowers Vermeer Hay equipment, Tillage equipment , Sitrex , Bush Hog , Servis Rhino , Vicon , Land pride implements , Bad Boy Zero Turns, MTD Products , Hustler Zero Turns, Stihl and Echo products Parts / Service and warranty for each brand whether OEM or aftermarket applications. Tisco, A&I Products, Becknell Wholesale Created long lasting relationships with customers needing help with their equipment. Communicated with customers to assist them with their parts purchasing , troubleshooting when needed by contacting manufactures explaining the customers failure or questions for a quick resolution. Handled cash of large amounts with no discrepancies. Prepared deposits and took them to the bank when ever needed. Inventory control procedures Team player mentality Hunter/farmer sales strategies POS system operation Listening skills Reliable and punctual Experience Company Name | City , State Sales Associate 08/2016 - Current Assisted customers by finding needed Equipment , Ag or lawn items and checking inventory for items at other locations. Retained product, service and company policy knowledge to serve as resource for both coworkers and customers. Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions. Sold various products by explaining unique features and educating customers on proper application. Offered product and service consultations and employed upselling techniques. Negotiated and closed deals with minimal oversight. Prepared cash deposits up to $20,000 with zero discrepancies. Listened to customer needs to identify and recommend optimal Equipment , Parts or Service selections. Executed 100 outbound calls each week to existing customers, resulting in 45% increase in sales. Processed orders through each manufactures website and coordinated product deliveries. Company Name | City , State Equipment Rental Manager 11/2013 - 08/2016 Extended existing customer relationships through extensive communication and tried-and-true marketing strategies. Collaborated cross-functionally on the proper equipment which led to Customers job to be completed in effective time. Forecasted trends in expected business levels and adjusted labor and inventory to match expectations. Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports for storage leasing. Inputted customer data into company system, safeguarding financial and personal information to avoid breaches. Executed relations strategies to foster better customer service and promote positive and engaging environment for all. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations. Company Name | City , State Parts/Customer Service Sales Representative 01/2010 - 11/2013 Generated more than 15 leads per week and pursued appointment opportunities to convert prospects into new customers. Assisted customers with their maintenance requirements to keep equipment in proper and top performance. Filed warranties with manufactures , collected all cost for parts and labor along with any other fees which applied to each repair. Assisted technicians with any questions on specs or maintenance requirements Reviewed open repairs and properly followed thru with notating any and all work performed for the customers understanding of any repair completed. Educated customers on service plans, including upgrades. Company Name | City , State Parts Salesman 02/2002 - 08/2010 Operated point of sales and parts lookup computer systems. Opened crates to replenish stocked items in proper aisles. Researched and identified alternative vendors with better prices to save company $[Amount] over [Timeframe] . Education and Training Conroe High School | City , State High School Diploma 05/1987 Customer Service and Warranty award Exceeding expectations in equipment rental revenue. Good Customer Service reviews. Filing and following through with warranty claims insuring company to collect all more required to repair equipment covered under warranty. Helped collect multiple locations warrantys old and new. ",10 " SALES MANAGER Summary Friendly and enthusiastic with over six years of specialization in hospitality. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Able to work in a fast paced establishment and passionate about exceeding expectations. Highlights Client relations specialist Conflict resolution techniques Team management Meticulous attention to detail Skilled multi-tasker Deadline-oriented Management of remote employees Focused on customer satisfaction Efficiency Excellent verbal communication Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions, and orders. Experience Sales Manager 01/2015 － 07/2015 Company Name City , State Active Learning Social Perceptiveness Reading Comprehension Computers and Electronics Picker Amazon Obtain merchandise from bins or shelves. Resolve customer complaints regarding sales and service. Cashier Zaxbys 09/2014 － 01/2015 City , State Receive payment by cash, check, credit cards, vouchers, or automatic debits. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Monitor customer preferences to determine focus of sales efforts. Plan parties or other special events and services. Perform marketing and advertising services. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Sell tickets and other items to customers. Process merchandise returns and exchanges. Place merchandise on conveyors leading to wrapping areas. Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise. Oversee regional and local sales managers and their staffs. Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase. Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Calculate total payments received during a time period, and reconcile this with total sales. Receive payment by cash, check, credit cards, vouchers, or. 01/2014 － 07/2014 City , State 09/2010 － 01/2014 City , State Education May 2012 High School Diploma : General Business Ringgold High School City , State Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers enteringestablishments. Answer customers' questions, and provide information on procedures or policies. Sell tickets and other items to customers. Process merchandise returns and exchanges. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Sort, count, and wrap currency and coins. Supervise others and provide on-the-job training. Stock shelves, and mark prices on shelves and items. Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Post charges against guests' or patients' accounts. Keep periodic balance sheets of amounts and numbers of transactions. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Calculate total payments received during a time period, and reconcile this with total sales. Compute and record totals of transactions. Compile and maintain non-monetary reports and records. Skills advertising, balance sheets, calculators, cash receipts, cash registers, catalog, commodities, credit, Critical Thinking, Resolve customer complaints, Decision Making, Electronics, special events, features, focus, Inspect, Issue receipts, mark, marketing, money, policies, Reading, Read, real estate, Sales, scanners, staffing, tables, telephone ",10 " 2ND LEVEL ASSISTANT STORE MANAGER, OPERATIONS MANAGER MANAGER, SALES & SERVICES MANAGER Summary RETAIL | OPERATIONS | SALES MANAGER Client-driven, quality-focused retail manager with proven track record of top performance Retail leader with profound and broad expertise in every aspect of store management. Critically evaluates and minimizes operational costs in context of store profitability. Creates and promotes caring customer service program for entire staff. Coaches every employee toward individual goals. Establishes retail environment that encourages positive customer experience and promotes realization of sales targets. Core Knowledge and Skills Retail Merchandising, Recruitment & Retention, Operations Store Planning & Design, Team Leadership, Coaching and Mentoring Profit and Loss, Loss Prevention, Personnel Training and Development Highlights Experience 01/2004 to 01/2009 Company Name City , State 2nd Level Assistant Store Manager, Operations Manager Manager, Sales & Services Manager 01/2012 to Current Managed nearly every aspect of store operations. Trained and developed store staff in customer service techniques. Monitored and implemented corporate programs in sales, shipping, and merchandising. Directed large store team to. create a sales environment that consistently met expected sales goals and reduced operating costs. Managed team. of 25, including hourly employees and specialists. Entrusted with the most complex customer service issues including personal and commercial purchasing accounts. Assistant Store Manager 01/2011 to 01/2012 Company Name City , State Responsibilities consisted of managing and recording profit loss and key performance indicators, Communicating. with buying office about classifications and styles for product inventory, and Managing and maintaining all records and documentations including invoices and employee files. Soft lines Manager, Apparel Lead 01/2009 to 01/2011 Company Name City , State Responsibilities consisted of Constructing visual presentations, Managing payroll and training of department associates, and Communicating with vendors and buyers in regards to inventory of product. Leadership Known throughout career as a hands-on project manager with strong expertise in team management and prioritizing. Ensured that employees recognized the importance of their contributions to the whole, and demonstrated to each one appreciation for the value that he or she delivered to the store overall. Developed significant reputation for leadership due to excellent relationships with employees and willingness to lead by example. Professional experience continued Brenna T. Walsh page 2 Sales / Profit & Loss Management Motivated staff to create a clean, enjoyable environment with appropriate product availability. Trained copy center/cashier staff as well as floor staff in superior customer service while maintaining highest levels of understanding of company policies and procedures. Controlled profit and loss daily; maintained accountability for period-end reporting. As inventory captain, evaluated inventory and ensured availability of products on shelves; conducted store transfers to ensure products in store; ran daily reports and did audits to better control inventory levels Earned title of special projects captain due to ability to organize and execute large-scale department reorganization, including refits and retrofits for new products. Customer Service Set the standard for impeccable customer service; trained all staff to excel in the customer experience Turned customer service lapses into positive teachable moments that improved staff perception of need and accountability Targeted and achieved weekly ""customer experience"" metrics goals of 9+/10 ratings. Personnel Development Coordinated training of each employee with corporate training materials Coached individuals; achieving a promotion rate of ~35% (one to two levels above original position) Worked with vendors to develop product training from product sources Delivered well-executed and helpful annual reviews; developed significant reputation as go-to source for help on review wording, delivery, and execution of employee reviews as well as overall operations of the store. Education High School Diploma Monroe Catholic High School City , State Associates Degree : Business Management University of Alaska Fairbanks City , State Business Management Business Management, Present Florida State College of Jacksonville City , State Business Management, Present Skills cashier, corporate training, Customer Service, delivery, inventory, Leadership, Managing, materials, merchandising, excel, office, page 2, payroll, Personnel, policies, presentations, Profit, profit and loss, promotion, purchasing, recording, reporting, Sales, shipping, team management ",16 " ADMINISTRATOR Executive Profile Accomplished Executive with demonstrated ability to deliver company oversight, committed to cost-effective management of resources and quality performance. Skill Highlights Healthcare industry executive with over 20 years' experience including 16 years managing full service home healthcare facilities including profit and loss responsibility, clinical and operations management, quality improvement and control, personnel/employee relations, recruiting, customer service and business development. Strong leadership skills and experience in: Strategic Planning Team Building & Leadership Implementing Best Practices Contract Negotiations Human Resources Performance and Productivity Improvements Finance & Accounting/Profit and Loss Accountability Budgeting and Pricing Operational Management Time and Organizational Management Collaborative Problem-Solving Core Accomplishments Professional Experience Company Name City , State Administrator 01/2005 to 01/2015 Develop and implement short and long term plans. Establish clear objectives. Coordinates the efforts of business success. Responsibilities include: Full P&L responsibility; Sales and market development; Financial status; Patient Care Delivery; Client Services; Strategic planning and profitability and accountable for all operations and programs. Successful business growth and development through marketing programs, consistently increasing agency census over the course of 9 years. Expanded Private Duty market through successful performance and productivity improvement; contract negotiations and reimbursement strategies, consistently increasing agency census from 31 to 240 in the course of 9 years. Prepared and analyzed weekly/monthly reports, identifying payer issues, maximizing reimbursement and improving operational efficiencies. Effectively established clear objectives and developed short and long term plans for business success. Cultivated strong relationships with area hospitals, vendors/suppliers and payer sources. Maintained high level of business standards through persistence and diligence; high ethics and Integrity. Led State and Federal Regulatory surveys. Improved and maintained efficiency in HR functions, billing management and clinical operations through effective communication and leadership abilities. Company Name City , State Director of Healthcare Services 01/2004 to 01/2007 Responsible for staff providing daily patient care and related office activities conducted in accordance with applicable law and regulation. Ensured effective and efficient delivery of all clinical services in accordance with agency standards and values through: clinical management, billing functions and management; regulatory compliance; staff supervision and training, documentation and Quality Assurance management. Maintained high quality of patient care through constant communication with staff, teaching skills when interacting with clients and staff, demonstrating excellent decision-making skills, and teaching plans that utilize principles of teaching and learning. Improved and maintained clinical management through persistence and diligence, holding staff accountable and leadership skills. Improved billing function as related to clinical operations by effective implementation of Best Practices and operational management. Maintained State and Federal regulatory compliance by way of staff supervision and training, documentation oversight, HR related items and effective communication among all stakeholders. Company Name City , State Clinical Director/Branch Manager 01/2002 to 01/2004 Leadership position in ensuring effective and efficient agency operations through: clinical management; billing functions and management; regulatory compliance; staff supervision/training; documentation management; HR functions operational decisions; effective communication among all stakeholders; and Medicare Conditions of Participation compliance. Improved methods of communication among all staff to ensure responsive coordination of care activities occurred. Maintained State and Federal regulatory compliance through: enforcing staff accountability, implementing processes and procedures established through Best Practices and operational management, leadership abilities and attention to detail. Influenced team spirit and motivation by way of interpersonal communication skills to ensure consistent quality standards of care was delivered to all patients. Promoted positive work environment to meet company goals. Company Name City , State Authorization Specialist 01/2001 to 01/2002 Responsible for follow up of pre-certification/authorization payer requirements for multiple home healthcare agencies in a nationwide company. Ensured authorization for all planned care and home health visits was in place prior to service dates. Participated in the implementation and roll out of new processes of verification and authorization for home health agencies nationwide. Successful negotiations of visit bill rates with payer source/case managers as needed. Follow-ups with nationwide agencies regarding case management issues ranging from a 140 - 240 patient case load. Established ongoing relationships with agency and insurance case managers. Company Name City , State Clinical Manager 01/2000 to 01/2001 Responsible for direct patient care and directing a team of clinicians. Perform staff assignments, scheduling of patients and needs, performing monthly Pre-bill and UR audits, completing monthly infection control logs, proofing all staff paperwork, managing accurate and up to date charts, delegation to staff members, coordinating Team conference meetings, participating in on-call schedule, case managing a patient load of 45-50, collaboration of patient care. Implementation of Medicare PPS reimbursement policy. Company Name City , State Staff RN 01/1998 to 01/2000 Direct patient care in the home setting. Maintenance of a patient load of 7-10/day; participation in on-call scheduling and weekly Case Conference meetings; making appropriate allied health referrals; planning of patient care from start of care until discharge; providing a care plan and setting appropriate goals for patient needs; implementing care plan activities through acquired skills and patient teaching as indicated; providing support for other staff members and managers. Successfully established effective patient outcomes and quality care. Company Name City , State Staff RN 01/1996 to 01/1998 Responsible for direct patient care as directed by patient physicians. Promote and restore patient's health by collaborating with physician and multidisciplinary team members, providing support to patients, co-workers and supervising team members. Education Bachelor of Science : Healthcare Administration 2005 University of Phoenix , City , State Healthcare Administration BS : Healthcare Administration Registered Nurse 1996 Northwest Mississippi Community College , City , State Healthcare Administration Registered Nurse Diploma : Nursing - Registered Nurse Methodist Hospital School of Nursing , City , State Nursing - Registered Nurse Southwest Tennessee Community College , City , State Pre-requisite coursework working toward nursing degree Skills Accounting, agency, attention to detail, billing, Budgeting, business development, case management, charts, interpersonal communication, Contract Negotiations, Client, clients, customer service, decision-making, Delivery, directing, documentation, employee relations, Finance, Financial, home health, home healthcare, Human Resources, HR, infection control, insurance, Team Building, Leadership, leadership skills, law, regulatory compliance, managing, marketing, market, market development, meetings, office, negotiations, nursing, operations management, Organizational, Patient Care, Direct patient, personnel, Pricing, Problem-Solving, processes, profit and loss, proofing, quality, quality improvement, Quality Assurance, recruiting, Sales, scheduling, staff supervision, Strategic Planning, supervising, surveys, teaching Additional Information Licenses * Registered Nurse, State of Mississippi, 1998 Honors * Graduated with Honors, University of Phoenix, Bachelors of Healthcare Administration ",6 " TSO/FLOATER Career Overview To obtain a position to provide for my family after finishing my call of duty and term of service I indebted to my country with Honor and Pride… IT specialist versed in software administration and data communications. Highly skilled Personal Computer Support Technician offering vast knowledge of network security at desktop, server and internet levels. Efficient and organized surveillance professional with 7 years in security and safety compliance. Extensive security guard training. as well as MP training (Military Police) Quality-focused and efficient Cook adept at preparing and plating food in high energy, fast-paced kitchens.Line Cook with more then 10 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Qualifications Sun Certified Java Developer (SCJD) Technical help desk experience CISCO Certified Network Associate (CCNA) Strong analytical skills GUI and tools UNIX/LINUX Strong collaborative skills Web content management Proficiency in TCP/IP protocols Document management Optimizing and performance tuning Testing Excellent problem solving skills Knowledge of streaming video platforms Technical Skills Skills Experience Total Years Last Used Proficient in Word, Excel, and powerpoint Personal Computer Support Technician 12 2008 Accomplishments Strategy and Planning   Developed and communicated Web site usage, security policies and standards to all users. Established policies and procedures for publishing Web pages and applications in conjunction with content creators and sales staff. IT Training   Successfully trained 25 employees to use new operating system. Network Security   Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links. Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment. Work Experience 12/2009 to 05/2011 TSO/Floater Company Name － City , State G4S is a leading name in security solutions for the private sector. It employs those. seeking to protect others in the nation's most important buildings. Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.Reported all incidents, accidents and medical emergencies to law enforcement.Responded quickly to medical emergencies, bomb threats and fire alarms.Issued security badges and visitor passes to all guests.Checked passes and credentials of persons seeking to enter the property.Continuously monitored security cameras and fire, building and alarm systems. My duties included Observing & Reporting any movement between sectors, checking ID Badges. of Contractors coming and going, as well as securing everything within my post until I. was properly relieved by another Security Officer. 08/2008 to 03/2009 Customer Service Representative Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Formulated and enforced Service Center policies, procedures and quality assurance measures. 01/2009 to 01/2015 N/A Aviation Mechanic/Military Police Officer Company Name － City , State Trained and instructed subordinates and supported units on transitioning into the unit. Determined elevation and grid azimuths with maps and map overlays.Effective decision-maker in high-pressure environments.Managed receipt, storage and issue of ammunition processes.Patrolled areas and allowed restricted area access for authorized personnel.Led military police teams in support of battlefield operations.Maintained complete accountability during redeployment of all sensitive items and communication equipment.Maintained rifles, machine guns, mortars and hand grenades.Evaluated terrain and recorded topographical information. Education and Training 2004 Diploma : Personal Computer Support Technician Lincoln Technical Institute － City , State , united states 3.2 GPA Emphasis in Mous Training 2003 Certificate : Electronic Systems Technician Job Corps － City , State , United States Coursework in Industrial Manufacturing, Safety Engineering, Tooling Technology Manufacturing and Process TechnologyCoursework in Electrical and Industrial Engineering 1998 Diploma : General Education Fairmont Heights High School － City , State , United States Skills ",23 " INFORMATION TECHNOLOGY PROVISIONING TECHNICIAN Career Overview Process driven, goal oriented, Information Security Leader with 5 years of IT and security experience. A self-motivated Governance manager that is adept at analyzing and remediating threat vectors on an enterprise level. Bolsters corporate strategy, enhances daily security operations and delivers improved and optimized business protection, while leading a geographically diverse team adept at problem solving and risk analysis. Audit and Control Establishment Immediate Value Offered Technical Acumen Maximize technology investment, effectively implement IT business strategy, drive innovation, improve business processes, expand service & technical STRATEGIC PLANNING & ENABLEMENT capabilities and maximize multi-million dollar cost savings Qualifications BUSINESS PROCESS IMPROVEMENTS Partner with teams to create efficient cross-functional processes by eliminating CONTRACT NEGOTIATIONS COST SAVINGS INITIATIVES AD, DNS, TCP/IP, Microsoft Exchange, Rapid7 Vulnerability Assessment Platform, Firewall, IDS/IPS, Web Filter/Proxy, Mail Accomplishments Influential change agent focused on renewing quality initiatives for complex IT IT SOX GOVERNANCE & COMPLIANCE Outstanding Mentoring skills, adept at coaching junior and senior personnel, portfolios while collaborating cross-functionally and interdepartmentally increasing growth and confidence among team members FINANCIAL POLICIES & FORECASTING PROJECT Deployment & REPORTING PROJECT SCOPE AND SCHEDULING Provide ongoing management of Information Security practices, specifications, and architecture design facilitating continuous organizational improvement Security INFRASTRUCTURE IT ANALYTICS & ORIENTATION Progressive experience with managing enterprise security initiatives and culture and the development of appropriate audit procedures, policies, managing IT SOX governance & compliance to build a risk-based security escalation paths, tracking, documentation, and a highly trained team proficient Management Experience in enforcing key SOX requirements throughout the enterprise PROGRAM MANAGEMENT CROSS FUNCTIONAL COLLABORATION coupled with enterprise policy creation and negotiation acumen Possess comprehensive technical background and management experience RESOURCES UTILIZATION TRAINING & DEVELOPMENT Ensure business continuity and manage technology risks through information CHANGE MANAGEMENT assurance scoping, raising security awareness, bolstering systems, deploying. Work Experience 08/2013 to 11/2013 Company Name － State McAfee EEPC). Worked with multiple departments and executive teams to ensure a timely and complete roll-out of product. Served as a technical lead and a tier 2 escalation resource for multiple applications and operating systems. Support included Windows (XP and 7), Linux (Red Hat), and Mac (OSX). Administration, troubleshooting, reclamation, and issuance of RSA soft and hard tokens. Served as main escalation point for de-synchronization issues and hardware-based troubles. Led the executive support team which provided ""white-glove"" support for director level and above Active Directory administration ranging from SSO integration to forest creation, to simple user administration. Identified,. Information Technology Provisioning Technician , 10/2012 to 08/2013 Company Name － City , State researched and resolved AD issues relating to advanced administration and GPO creation. Provided remote and local support to an employee base of over 7000 employees, contractors, and consultants. Resolved complex hardware and software issues, and served as tier 2 and 3 support when needed. Utilized multiple ticketing systems to track customer issues, including Numara Footprints and Kayako Provisioned, troubleshot, and repaired laptops, desktops, MiFi's, and corporate cellular phones Managed the network operations center, which serviced upwards of 100 clients over multiple geographic locations with. Information Technology Consultant , 12/2011 to 02/2013 Company Name － City , State varying degrees of service contracts, in significantly diverse environments. Utilization of N-Central monitoring and patch management platform to audit and report on customer compliance and software usage statistics to prepare and present recommendations to increase security and productivity of the business Architected, implemented, and documented various Exchange and Active Directory deployments within each customer's individual ecosystem, and tracked utilization statistics to increase revenue for the operations center. Company Name － City , State Responsible for Enterprise Information Security and Architecture, Risk Management and Compliance, understanding business Information Security & Compliance Manager SolarCity, SAN MATEO, CA November 2013 - PRESENT issues and concerns, determining business and security requirements, designing architecture and applying Security Technologies to mitigate risk and ensure compliance with SolarCity policies and standards. Implementation and administration of forensic imaging enterprise solution. Utilized to conduct covert and overt collection and analysis of at-risk employees Creation and maintenance of IT SOX identified by our Legal team. Governance and Compliance program Outstanding mentoring skills, adept at coaching junior and senior personnel, increasing growth and confidence among team members. deployment of Vulnerability Assessment Concept-to-completion driver for the platform Interdepartmental mediator focused on converting identified risks, divergent - programming and non-compliant applications and software into enterprise- level solutions complete with policy guidance and remediation measures Vendor assessment, negotiation and then implementation of an upgraded security Managed Information Security projects, including planning and development of platform including firewall, proxy, new processes and technologies in areas of intrusion detection and response, category-based filter and VPN management of vulnerability assessment practices, and vpn authentication. Reduced the total cost of ownership for our Anti-Virus system by streamlining the Identified technical/mobility improvements to physical security designs, Author and maintain all Information deployment and administration processes providing a risk-based methodology, increased incident management landscape Technology, and Information Security and reduced operational expenditure policies for the enterprise Administered and coordinated the conversion of existing whole disk encryption platform (Symantec PGP) to new platform. Education and Training Associates of Arts and Sciences (AAS) : Business Administration Software Technology Business Administration Software Technology Associates of Arts (AA) : Information Technology Heald College Information Technology Associate of Applied Sciences (AAS) : Network Security Heald College Network Security Comptia A Certification Comptia Security Certification Skills A Certification, Active Directory, AD, Anti-Virus, BUSINESS PROCESS, coaching, Compliance Manager, CA, hardware, Concept, CONTRACT NEGOTIATIONS, contracts, conversion, encryption, clients, designing, desktops, Disaster Recovery, DNS, Firewall, functional, Gateway, IDS, imaging, Information Security, laptops, Legal, Linux, Mac, director, McAfee, mediator, mentoring, Exchange, Microsoft Exchange, Mail, Windows (XP, negotiation, Enterprise, network, Networking, operating systems, personnel, policies, processes, programming, Proxy, Red Hat, RELATIONSHIP BUILDING, Risk Management, SAN, statistics, Symantec, TCP/IP, Technical Trainer, phones, troubleshooting, VPN, Author ",2 " CONSULTANT Professional Summary Health care Administrative Assistant with 3 years of experience Experience in the health field for 5+ years Allocated monthly budget of $1000 for Muslim Students Association's planned activities Organized fundraising events with the supervision of the Event coordinator at Wing's Program Skills Skilled in Microsoft Office Suite, Adobe Premier Suite, SQL Database, and SAS Planning and development Strategic decision making Fluent in English and Urdu, Functional in Spanish Data Management Excellent communication skills Time management Conflict resolution Work History Health Revenue Specialist , 02/2019 to Current Company Name – City , State Developed work plans to meet business priorities and deadlines. Devised strategies to improve organization efficiency and optimize group management. Kept detailed records of project progress, discrepancies and other funding. Understood fee schedule and terms for all contracts which invoices are submitted. Verifies drugs and services are properly authorized and proper documentation is on file. Assists training new team members and providing input for the team. Communication with team members, intake, pharmacy, insurances, and management. Analyzing trends to solve complex issues. Administrative Assistant , 10/2017 to 12/2018 Company Name – City , State Perform clerical tasks such as answering phone calls, filling paperwork, delivering films, and faxing documents to insurers and other healthcare providers. Communicated with patients, visitors, and staff to ensure that all needs were being met. Worked extensively with electronic medical records. Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance. Created PowerPoint presentations for business development purposes. Monitored premises, screened visitors, updated logs and issued passes to maintain security. Internship , 06/2016 to 08/2016 Company Name – City , State Work extensively with organization's electronic medical records to schedule patients, coordinate shifts, provide service to the under insured. Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail. Shadow physicians and nutritionists regularly. Organize annual fundraising dinner to sustain free clinic's daily operations. Answered telephone inquiries from clients, vendors and the public. Performed tasks such as taking vitals, primary and secondary assessments. Administrative Assistant , 05/2015 to 08/2016 Company Name – City , State Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail. Assist the event coordinator with organizing fundraising events and compiled informational packets for potential donors. Participated in marketing and outreach and other visibility efforts, as requested. Education Bachelor of Science : Community Health , 2017 University Of Illinois At Urbana-Champaign - City , State Elected to Vice President for Pakistani Students Association in 2016 Elected to Fundraising Chair for Muslim Students Association in 2016 Coursework in Health Planning, Health Administration and Health Finances, Health Data Analysis, Macroeconomic Principles, and Healthcare Systems 2018 College Of DuPage - City , State Coursework in Emergency Medical Technician, Statistics and Medical Terminology Skills Skilled in Microsoft Office Suite, Adobe Premier Suite, SQL Database, and SAS Planning and development Strategic decision making Fluent in English and Urdu, Functional in Spanish Data Management Excellent communication skills Time management Conflict resolution Work History Consultant , 06/2018 to 12/2018 Company Name – City , State Developed work plans to meet business priorities and deadlines. Devised strategies to improve organization efficiency and optimize group management. Kept detailed records of project progress, discrepancies and other funding. Supported clients with business analysis, documentation and data modeling. Collaborated with clients to develop and shape budgets, processes, business intelligence and strategies. Intern , 10/2017 to 05/2018 Company Name – City , State Perform clerical tasks such as answering phone calls, filling paperwork, delivering films, and faxing documents to insurers and other healthcare providers. Communicated with patients, visitors, and staff to ensure that all needs were being met. Internship , 06/2016 to 08/2016 Company Name – City , State Work extensively with organization's electronic medical records to schedule patients, coordinate shifts, provide service to the under insured. Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail. Shadow physicians and nutritionists regularly. Organize annual fundraising dinner to sustain free clinic's daily operations. Answered telephone inquiries from clients, vendors and the public. Performed tasks such as taking vitals, primary and secondary assessments. Administrative Assistant , 05/2015 to 08/2016 Company Name – City , State Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail. Assist the event coordinator with organizing fundraising events and compiled informational packets for potential donors. Participated in marketing and outreach and other visibility efforts, as requested. ",11 " WARD CLERK UNIT SECRETARY ADMISSIONS AND DISPOSITIONS CLERK 3RD PARTY LIABILITY CLERK PATIENT Executive Summary Seeking a part-time nonmedical/retail position that will afford me the opportunity to use my various social and professional skills. strong organizational and problem-solving abilities, demonstrating sound judgment in establishing priorities and making decisions. *Well-Developed interpersonal skills; interact effectively with people on all levels; remain calm during stressful situations. *innovative and resourceful, with the ability to recognize valuable applications for new ideas and a talent for successful implementation. *Conscientious and quality-oriented with an earned reputation for dependability, efficiency and professionalism. Core Qualifications MS Word MS Excel MS Powerpoint SOX (Sarbanes-Oxley Compliance) Training Adult CPR/AED Certification Professional Experience Ward Clerk, / Unit Secretary, Admissions and Dispositions Clerk, 3rd Party Liability Clerk, Patient Eligibility Clerk, Public Relations Assistant As Supplemental/Cooperative Care Clerk, initiated and tracked a program to conclusion with an annual budget of $700,00 for over 40,000 beneficiaries. Maintained outpatient health records, determining eligibility of patients. Single-handedly overhauled a repository of 1,000 specialized records, receiving consecutive superior ratings. Company Name January 2012 to Current HR/Payroll Supervisor Accounting Apprentice City , State Prepares payroll, taking into consideration non-standard shifts and overtime pay Process Out of Cycle check requests as needed Compute vacation, holiday and sick time Process weekly payroll following the guidelines of the Collective Bargaining Agreement Respond to requests for income verification and/or employment verification Respond to associates questions/concerns in a courteous, pleasant manner Maintain payroll files Monthly reporting and reconciliation Implement payroll policies Determines payroll liabilities by calculating employee federal and state income and social security taxes and employer's social security, unemployment, and workers compensation payments Respond to unemployment Insurance claims Pull queries for various monthly reports, reconcile and process check request for Conducts monthly SOX audits Check and audit timekeeping records and master file changes for compliance with established standards Update rates of pay and calculate retroactive pay Respond to inquiries in a timely manner Preparation of weekly financial reporting for multi-sites and multi-states Perform various accounts payable and accounts receivable functions Month-end closing - preparation of P&L Statement and balance sheet Financial forecasting and analysis Back-up HR Manager in all facets of HR duties. Company Name October 1993 to January 2012 Shipping and Receiving Clerk/Scheduling Clerk/Inventory Control Clerk/Customer Service Representative/Payroll Administrator City , State Verified and kept records on incoming and outgoing shipments Prepared items for shipment Received items into warehouse Compared identifying information for incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records Scheduled appointments for product to be delivered to the warehouse as well as shipped out of the warehouse taking into consideration delivery times and warehouse availability for product Complied and maintained records of quantity, type and value of material, equipment, merchandise or supplies stocked in establishment Counted merchandise in stock and posted totals to inventory records via computer Provided information to customer by verifying understanding of requests and answering questions Resolved billing problems by identifying the problem; explaining the procedure and forwarding the required adjustments Maintained payroll information by collecting, calculating and entering data Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions and job title and department transfers Resolved payroll discrepancies by collecting and analyzing information Provided payroll information by answering questions and requests Maintained payroll operations by following policies and procedures; reporting needed changes Maintained employee confidence and protected payroll operations by keeping information confidential. Company Name January 1983 to June 1992 Assistant Supervisor, Air Evacuation Clerk/Assistant Supervisor, Inpatient Records Clerk/Supervisor Medical Service Accounts Officer/Patient Affairs Clerk/Hospital Outpatient Records Clerk Supervised a support staff of six in managing all administrative functions related to patients using air evacuation services. Coded each diagnosis and prepared concise medical histories to be entered into computer for patient's Aerovac Medical Record. Personally managed difficult non-medical attendant issues directly with stateside facilities, ultimately saving hospital thousands of dollars. Entered discharge diagnosis and procedures into computer for all inpatient and ambulatorysurgeries (3,000 cases annually) generated by 60 providers, ensuring that the proper paperwork was accurate and complete. Obtained and compiled records for various audits, reviews and committees. Assisted in pulling and screening more than 1,800 medical inpatient and outpatient records in support of JCAHO. Upgraded several deficient functions within Inpatient Records; corrected discrepancies dating back three years. Managed the hospital leave program, as well as mail and distribution program. Significantly upgraded hospital's Regulation Program, resulting in elevation from a marginal to outstanding rating. Drafted and implemented several innovative proposals to improve administrative efficiency. Developed updated operating procedures for Mail & Distribution Office ensuring prompt and error-free service to 80+ departments. Responsible for collecting cash, posting of ledgers and maintaining accountability for the Medical Service account. Prepared billings; maintained files and ensured security of cashier's cage. Restructured hospital's insurance billing and accounts receivable system, resulting in outstanding ratings. Education University of North Carolina 1982 Bachelors of Arts : Sociology City Sociology Military - 1983- 1992 Skills accounts payable, accounts receivable, administrative, administrative functions, Back-up, balance sheet, billing, billings, budget, cashier, concise, CPR, delivery, diagnosis, Financial forecasting, financial reporting, HR, Insurance, inventory, managing, MS Excel, Mail, Office, MS Powerpoint, MS Word, Month-end closing, payroll, policies, proposals, receiving, reporting, Sarbanes-Oxley, taxes, type ",20 " BUSINESS DEVELOPMENT Career Overview Committed and motivated professional with exceptional customer service and decision making skills. Extensive experience working with a diverse client base and delivering results. High-achieving professional possessing excellent communication, organizational and analytical capabilities. Background in business development, customer service and project management. Skill Highlights Problem resolution Results-oriented Meticulous attention to detail Managing multiple priorities Microsoft Office proficiency Customer relations specialist Employee training and development Core Accomplishments Data Organization   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Coordinated all department functions for team of 40 Increased office organization by developing more efficient filing system and customer database protocols. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Planning   Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 40 employees. Ensured staff was equipped with all necessary supplies and collateral for long distance travel. Scheduling   Facilitated on boarding of new employees by scheduling training, answering questions and processing paperwork. Professional Experience Business Development February 2015 to September 2015 Company Name - City , State Responsibilities have included setting up new with vendors, manufactures and contractors by implementing effective networking and content marketing strategies. Added value to marketing material by introducing creative advertising concepts. Generated new sales opportunities through direct and telephone selling and emails. Coordinated and managed major proposal processes from initiation to implementation. Successfully established effective systems for record retention by creating database for daily correspondence tracking.Standardized department filing system to increase efficiency. Service Manager November 2014 to February 2015 Company Name - City , State Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. Interviewed, hired and trained new quality customer service representatives. System Technology Specialist November 2012 to January 2014 Company Name - City , State Support customers with reconfiguring of system software. Trouble shoot and repair systems in timely manner, per customer contracts. Assist with bringing new systems on line and training. Project Manager April 2012 to November 2012 Company Name - City , State Define project scope, goals and deliverables. Manage cost, schedule, and performance of project, while working to ensure the ultimate success and acceptance of the project. Mentor staff consulting excellence and encouraged best practice of company standards. Support Manager April 2011 to December 2011 Company Name - City , State Responsible for departmental staffing needs, performance management, training and development, and daily management of customer service employees. Manage all service issues to customers satisfaction to 98% Developed quality assurance program that reduced warranty calls by thirty percent in the first two months realigned staging and routing process to create more steam lined operation, minimizing overtime first time service calls were completes at a 20% higher success rate maintain and track monthly reports customer satisfaction, warranty expenditure, outstanding work order reports. Develop plan for sales department for reoccurring revenue Member of KAIZEN board Support all departments on an as needed basis. Project Administrator September 2006 to December 2011 Company Name - City , State Responsible for creating and maintaining project records, hard and electronic copies, transmitting them accordingly to internal and or external customers. Create and maintain budget reports on all active jobs Supporting the project managers with any additional reports, scheduling, RFI's, purchasing, create and update job submittal packets and operation manuals coordinate training for internal and external customer. Education High School Diploma : 1996 Denver High School - City , State General Studies Front Range Community College - City , State General Studies Skills Active Learning, Client Relations, Computer Proficiency, Creative Problem Solving, Critical Thinking, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Internet Research, Letters and Memos, Minute Taking, Multi-Task Management, Organizational Skills, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Travel Arrangements, ",5 " ABA THERAPIST Summary Team-oriented Applied Behavior Analysis Therapist with strong track record of establishing solid relationships, motivated, determined, enthusiastic and passionate about my work.  Experience May 2015 to August 2017 Company Name City , State ABA Therapist Summer Internship 8:30 am to 4:30 pm, Monday through Friday Work one-on-one with a morning child and an afternoon child Was trained on multiple different children to sub in or to help out at anytime Followed and implemented all behavior/treatment plans and guidelines Maintained daily and detailed records of child's individual activities, targets, behaviors, meals and other activities. Supervised/engaged in outing (field trips) that my child attended Helped child reach milestone in self-care, educational and social areas Developed professional relationships with parents/families, teachers/other therapists, directors/program managers Collaborated monthly with Program managers about child's progress and new ideas to possibly implement for more growth  March 2015 to Current Company Name City , State Fitness Consultant Keep watch for any safety infractions Answer any needs/questions that patrons have Provide a fun and safe environment for patrons to workout in  Education and Training 2018 Purdue University City , State Bachelor of Science : Psychology Brain and Behavioral Sciences Activities and Honors In high school I was head of a committee named the Catholic Life Committee, within this committee I would go on to plan dances to raise money for Riley Children's Hospital Created a program within my high school called the Freshman Buddies Program to help make the transition for freshman easier Won the Saint Theresa of Avila Leadership Award Join Sigma Kappa sorority where I was the Risk Manager of the house for a year Member of the Purdue University Dance Marathon committee  Volunteered at animal shelters to walk dogs for service hours Skills Conversational in American Sign Language All Microsoft Programs  CPR/AED Certified First Aid Certified Safe Sitter Certified BBP Certified Interests Running Lifting Crossfit Competitor  Watching documentaries  Playing with animals Babysitting  ",7 " HR COORDINATOR Summary To obtain a challenging career in the human resource field where I can utilize my capabilities and experiences to achieve goals as well as my personal development. Highlights I have great knowledge of fax machines, printers, copiers, and computers. I type about 45 wpm with a great accuracy I also have Microsoft Word, Excel Access and PowerPoint experience Experience HR Coordinator February 2015 to Current Company Name － City , State Managed communication regarding employee orientation and open enrollment for benefits. Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals. Explained human resources policies and procedures to all employees. Conducted telephone and onsite exit interviews for all employees. Answered employee questions during the entrance and exit interview processes. Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths. Selected and interviewed candidates for all available positions. Assessed employee performance and issued disciplinary notices. Worked on 401(k) administration, FMLA and workers' compensation claims and benefits. Managed over  70 personnel files according to policy and federal and state law and regulations. Generated employee tracking reports each month. Managed communication regarding employee orientation and open enrollment for benefits. Organized employee schedules, department phone lists and business card orders. Ran queries and reports through the ADP system. Drafted department-specific employee announcements. Created social media initiatives for new employee search strategies. Completed all work with a 95% rate of accuracy. Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Completed payroll processing from start to finish for more than  65 employees. ​ ​ Payroll/Staffing Coordinator June 2012 to Current Company Name － City , State Maintains personal employment files Process payroll and set up E-time for employees Reconcile payroll journals and time cards Maintain and manage PTO balances Full On boarding function and recruiting duties Maintain OSHA logs and file workers compensation claims Employee relations liaison with client and supervisors Track and manage the credentials for an employee to maintain compliance Coordinate staffing needs to meet the organization's requirements Monitor overtime accumulation and attendance of employees Manage & facilitate the orientation process Provide facility tours and tests to candidates and newly hired employees Conduct competency checks on new and existing employees. Tax Clerk/Secretary August 2007 to June 2012 Company Name － City , State Creates control logs Files documents and maps in appropriate sequence and location Maintains personal production records and submits as required. Sets up informal review appointments for property owners Receptionist as needed (answer phones, use of computers, copiers, printers, faxes, direct property owners in right direction, take messages, make appointment cards, and etc.) Utilizes multiple resources to determine correct mailing addresses when mail is returned from the Post Office. Data entry. General Appraisal/Data Entry Clerk November 2006 to July 2007 Company Name － City , State Routing (associates field cards with appropriate maps in rational sequence for field work Files documents and maps in appropriate sequence and location Maintains personal production records and submits as required. Sets up informal review appointments for property owners Receptionist as needed (answer phones, use of computers, copiers, printers, faxes, direct property owners in right direction, take messages, make appointment cards, and etc.) Utilizes multiple resources to determine correct mailing addresses when mail is returned from the Post Office. Customer Service Rep January 2005 to January 2006 Company Name － City , State Received cash from customers and employees in payment for goods and services, and recorded amounts received. Made change, cashed checks and issued receipts and tickets to customers. Recorded amounts received and prepared reports of transactions. Read and recorded totals shown on cash register tape and verified against cash on hand. Counted cash and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions. Compiled reports, such as cash receipts, guest-bill charges and maintained high standards of excellence and sales. Provided information regarding activities and location of departments, offices and employees within organization Answer phones, use of computers, copiers, printers, faxes as needed. Education AS : Business Management , Present Albany State Technical College Business Management Skills cash receipts, cash handling, cash register, client, customer service, Data entry, direction, Employee relations, faxes, fax machines, hiring, inventory, mailing, Access, Excel, mail, Office, PowerPoint, Microsoft Word, payroll, Process payroll, copiers, printers, Read, Receptionist, recruiting, Routing, sales, scheduling, staffing, take messages, answer phones, phone, type, 50 wpm ",0 " GENERAL LIABILITY CLAIM REPRESENTATIVE Summary Claims Representative who is highly motivated, success driven with several years experience in the insurance industry.  Skills Claims file management processes Litigation resolution Strong interpersonal and communication skills Self-directed Team player Critical thinker Experience 01/2008 to 02/2013 General Liability Claim Representative Company Name － City , State Recognized for continued outstanding customer service - nominated for In-Synch Award Successfully determine coverage and communicate with insured based on application of policy information, facts and allegations of each case. Aggressively investigate, evaluate, reserve, and negotiate assigned claims in accordance with Best Practices. Organize workflow to maintain efficiency and productivity. Recognized for successfully indentifying resources for activities required to properly investigate claims involving Subrogation, Risk Control, and fraud. Effectively manage litigated claims. Maintain accounts with business partners to ensure and sustain quality results. 07/2005 to 01/2008 Auto Claims Unit Manager Company Name － City , State Monitor the performance of a team of eight automobile claim representatives, using the tools and techniques available, and implement plans to improve performance timely and effectively. Communicate expectations and hold unit meetings. Organize workflow to maintain efficiency and productivity. Coach and develop technically and professionally in order to improve business results, and maintain positive morale in the office. Proactively understand, plan and communicate the objectives and philosophy of the company, unit goals, expectations and changes in workflows. Ability to analyze team results independently, create, and implement appropriate action plans in order to achieve needed results. 01/2004 to 07/2005 Automobile Liability Claims Representative Company Name － City , State Determine coverage. Supervise the investigation of automobile accidents over the telephone and on site to determine liability. Direct auto claims representatives to pay property damage claims once liability has been determined adverse. Managed uninsured/underinsured motorist property/injury claims. Manage reported claims to special investigations and completed reports as to the outcome of these investigations. Awarded at home work privileges due to superior time management skills. Supervise litigated claims with support of company legal counsel. 07/2000 to 01/2004 Senior General Liability Claims Representative Company Name － City , State Directly responsible for investigating general liability claims, such as slip and falls, municipality claims involving wrongful death allegations. Required to work closely with clients to complete the investigation of claims, determine liability, and evaluate settlements. Required to understand services offered to assist in outside sales presentations. In conjunction with Risk Management General Counsel supervised litigated claims. Managed multimillion dollar settlements in conjunction with Risk Management partners and Defense Counsel. Education and Training B.S : Journalism Southern Illinois University － City , State Journalism Skills Coverage analysis, Customer service, presentations, litigation management, claim investigations and time management.  ",13 " INFORMATION TECHNOLOGY SPECIALIST I Professional Summary Skills account management, cables, cabling, Help Desk, Linux, MS Exchange server, Sharepoint, network security, desktop support, Unix, HP Unix, VBscript, Visual Basic Programming, Windows Server Active Directory account management, Help Desk, Linux, MS Exchange server 2010, network/server security, desktop support, Unix, Windows Server, Geographic Information system, group policy SCOM & SCCM, vbscripts and Powershell, SANs, Active Directory account management and troubleshooting, Help Desk, Linux, MS Exchange server 2010, network/server security, desktop support, Unix, Windows Server, Geographic Information system, group policy SCOM & SCCM, vbscripts and Powershell, SANs, Work History Information Technology Specialist I Summary of Skills and Qualifications:. 07/2008 to Current Computer Network Specialist Company Name – City , State I serve as the Lan Administrator. I installed and maintain over 100 servers. I installed and maintain a Hyper V cluster of 9 nodes. I administer several systems including Exchange 2010, Lync 2013, Active Directory 2012 including user accounts & group policy, Microsoft System Center and Operations Manager 2012, Proofpoint spam filter and iBoss web filter, ArcGIS. I manage Active Directory user accounts and troubleshoot Active Directory replication issues when necessary. I maintain 3 SANs including Nimble, Dell Equallogic and StorSimple. I assisted with selecting Alertus desktop alerting system by watching vendor demonstrations and recommending the best alerting system for our environment. I work with users on high level technical issues to analyze issue sand then take corrective action. I perform new employee technology orientations and cellphone training in groups or individually. I write or modify scripts such as Powershell, VBscript. I administer a Vsphere server. 06/2001 to 07/2008 Technology Specialist III Company Name – City , State Install and configure HP network switches, program switch ports and assign vlans, connect network wall ports and terminate network cables when necessary, troubleshoot network port communication errors and take appropriate action to correct problems, utilize TCP/IP utilities such as ping, tracert and ipconfig to diagnose network problems, installed and maintain Whats up network device connectivity monitoring software and configured the program to send sms messages when a device or service goes down, installed and maintained Blackberry Enterprise server for MS Exchange server, Fedora Core Linux with Multi Router Traffic Grapher, 2 Windows 2003 domain controllers, Renaissance Learning and Read 180 servers, Xiotech SAN and TNT network security appliance, written a number of dos and vbscript scripts to automate many functions, including student user account creation by exporting data from the student information system formatting the export file and to create approximately 5000 student user accounts, create home folders and set permissions, utilized group policy to secure workstations or install new software, implemented the district Geographic Information system by recommending ArcGIS software to my manager and worked with city and county agencies to acquire base layers and created additional layers such as school sites and attendance areas, communicated with teachers, managers and students, installed and supported a variety of software including anti virus, Office, Fortress desktop security, Rosetta Stone, Escape financial system and other education software, I used Ghost software to image computers when necessary. LAN Administrator Install and manage Hyper V and other servers Manage 3 SANS - Dell Equallogic, Nimble & Storsimple Troubleshooting server and client issues Administer Exchange 2010, Proofpoint Spam filter, iBoss web filter, System Center Operations manager and Operation manager. EMC Networker backup Installed and maintain Active Directory, group policy, user account management Analyzing technical issues to improve functio9nality Software/Operating Systems: Windows Server 2016, 2012, 2003, 2000, Windows xp, 7, 10, Linux HP Unix, Microsoft Office 2007, 2010, 2013, 2016, Skype for Business, Track It work orders, Escape Financial System, Aeries student information system, Alertus Desktop alerting, , Laserfiche, Sharepoint 2013, Lync 2013 iBOSS web filter, Proofpoint Spam filter, Exchange 2010 DAG and Client Access Array, Informacast Speaker System,Microsoft System Center and Operations Manager, EMC Networker backup software, ArcGIS desktop and server, Maas360 mobile phone management, Azure Hardware: Install components such as network interface cards, ram, video cards, hard drives, Raid controllers, network cabling, motherboards, power supplies also troubleshooting components. Education 2013 I have attended several college Computer Science courses. This includes Visual Basic Programming, Unix, several networking courses Exchange : week long course EMC Networker week long course ArcGIS week long course Windows 2012 - Powershell week long course : Skills ",2 " ACCOUNTANT Summary Financial Accountant specializing in financial planning, reporting and analysis in both private and public sectors.Well-informed accountant adept at supplying quick responses to financial inquiries from internal management and potential clients.Creative accountant equipped with a broad knowledge of concepts and strategies to yield the best possible financial outcomes. Highlights Periodic financial reporting expert Invoice coding familiarity Strong communication skills General ledger accounting skills Complex problem solving Account reconciliation expert Experience Accountant July 2012 to October 2015 Company Name － City , State I have worked at Shantilal Gala & Company (Nairobi, Kenya) which is an Audit firm, since 2nd July 2012. I was employed as an Accountant in the Firm. Maintained accounts receivable documentation electronically and on paper. Processed bank reconciliations and financial reports to verify practice of p weekly and monthly. Increased efficiency and alleviated work loads by creating a new Excel financial recording system. Collaborated extensively with auditors during preliminary and year-end audit processes. Entered weekly sales and customer count sheets for review by management. Processed payroll, electronic deposits and employee pay adjustments. Collaborated extensively with auditors during preliminary and year-end audit processes. Education Select One Bachelor of Arts : Business Studies , 2014 University of Greenwich － City , Kenya Completed the Bachelor's degree in Business of Arts - BA Honors Business Studies achieving a Second Upper Class Honors. The units included in the Academic Session (2012/2013) are as follows: > Managing Strategy - involves the formulation and implementation of the major goals and initiatives taken by a company's top management on behalf of owners, based on consideration of resources and an assessment of the internal and external environments in which the organization competes. > International Business Management - involves the understanding for an international career in various industries. Today's world revolves around business. Networking on a global scale and recognising opportunities, or creating them yourself. International Business Management brings one a step closer to success on an international level. The units included in the Academic Session (2013/2014) are as follows: > Small Business Development - involves the process of how to own corporations, be into partnership and become a sole proprietors. These kind of developments are common in many countries, depending on the economic system in operation. > PPD3 - Thematic Independent Study - the research and critical thinking skills from Personal and Professional Development (PPD) 2 and build upon their research proposals. This unit helped me to understand the intricate relationship between theory and practice. Improved my self-management in terms of time, planning, behaviour and motivation. Association of Business Executive : Business , 2013 Oshwal College － City , Kenya Completed the Association of Business Executive. This associate had levels and units as follows: Certificate in Business - Level 3 includes the following units: > Introduction to Business. > Introduction to Quantitative Methods. > Introduction to Accounting. > introduction to Business Communication. Diploma in Business Management (Higher) - Level 5 includes the following units: > Human Resource Management. > Managerial Accounting. > Marketing Policy, Planning and Communication. > Organisational Behaviour. > The Business Environment. > Economic Principles and their Application to Business. > Financial Accounting. > Quantitative Methods for Business and Management. Diploma in Business Management (Graduate) - Level 6 includes the following units: > Corporate Finance. > Corporate Strategy and Planning. > International Business Case Study. > Managing in Organisation. > Strategic Marketing Management. Interests Associate Member of the Association of Business Executives Most Disciplined Girl: 2007-2008. Outstanding Performance as a Class monitor: 2009. Participated in the Expedition camp awarded by the Westlands Scouts Local Association: 2009. EXTRA-CURRICULAR: Awarded for outstanding performance for the prize day variety show in 2009. Awarded for reaching the National Finals in the Kenya Music Festival in 2007. I am a professional Ramp Model. I have worn and exhibited clothes of international and local designers. Personal Information Place of Birth: Nairobi, Kenya. Date of Birth: 23rd of May, 1993. Present Resident in Nairobi, Kenya. Sex: Female Status: Single Hobbies: Traveling, Hiking, Reading. Additional Information LEADERSHIP: Associate Member of the Association of Business Executives Most Disciplined Girl: 2007-2008 Outstanding Performance as a Class monitor: 2009 Participated in the Expedition camp awarded by the Westlands Scouts Local Association: 2009. EXTRA-CURRICULAR: Awarded for outstanding performance for the prize day variety show in 2009. Awarded for reaching the National Finals in the Kenya Music Festival in 2007. I am a professional Ramp Model. I have worn and exhibited clothes of international and local designers. Skills Organization - managing responsibilities in a particular manner and keeping track of those responsibilities. Time Management - Good time-management skills go hand-in-hand in with strong organizational capabilities. Budgeting time will give the allowance of managing the work efficiently. Adaptability - its always the best for me to adapt quickly and easily as my way of understanding the procedures is through planning everything in my mind as the work is being allocated. Communication - allows me to interact best with the colleagues, clients and receive the best feedback from their side after completing the conversation. ",18 " CONSTRUCTION & RESIDENTIAL CLEANING Professional Summary Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Core Qualifications Detail oriented Planning/coordinating Team leadership Courteous demeanor Active listening skills Inventory control familiarity Engaging personality Excellent multi-tasker Fluent in Spanish Decision making skills Self-directed Shipping and receiving Safety-oriented Production scheduling Opening/closing procedures Dependable and reliable Reliable team worker Neat, clean and professional appearance Comfortable standing for long time periods Interior and exterior cleaning Restroom detailing Chemical cleaning Hardworking Customer-service focused Strong communication skills Manufacturing background Determined Experience Company Name January 2013 Construction & Residential Cleaning City , State Cleaned all construction areas to avoid hazards.Continually cleaned work areas and equipment.Polished furniture and metal fixtures.Dusted and mopped all hard surfaces.Cleaned Venetian blinds, including washing and vacuuming them.Scraped gum off of hard surfaces and carpet.Dusted furniture, walls, machines and equipment.Traveled to and from work sites in a timely manner.Moved and carried equipment and furniture.Cleaned and maintained bathrooms and showers and swept and mopped floors.Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines. Company Name May 2008 to October 2012 Store Manager City , State Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Completed weekly schedules according to payroll policies. Maintained daily record of all transactions. Trained staff to deliver outstanding customer service. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings. Company Name June 2000 to March 2008 Store Manager City , State With CVS i started in the warehouse shipping items to stores and worked my way up in the company.. ...Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping.Rotated stock by code and receiving date. Transported goods from racks, shelves and vehicles.Banded, wrapped, packaged and cleaned equipment. Packed containers and re-packed damaged containers. I then transfered to working in the stores in management position......Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Trained staff to deliver outstanding customer service. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings. Company Name July 1993 to July 1999 Time Keeper / Shipping / Quality Control City , State I put in the time for all the employees into the system and the duties performed on a daily basis...Helped achieve company goals by supporting production workers. Maintained proper stock levels on a line. Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems. Monitored and adjusted production processes or equipment for quality and productivity. Calibrated or adjusted equipment to ensure quality production using tools such as calipers, micrometers, height gauges, protractors and ring gauges. Started up and shut down processing equipment. Contacted customers prior to delivery to confirm and coordinate delivery times.Unloaded cargo from truck with hand trucks and pallet jacks. Analyzed and interpreted blueprints, data and manuals to determine precise specifications. Inspected, tested and measured materials, products and installations to spec. Handled, measured and mixed chemicals following prescribed methods and testing requirements. Education Bristol Eastern Adult ED GED City , State Skills Great Customer Service Work Well With Coworker's Professional and friendly ",19 " SALES Career Overview During the course of my career as an IT Professional, I have developed a varied set of I.T. and business related skills. I hold expert knowledge in applying technology to business processes resulting in a more cost effective and efficient enterprise. My accomplishments as a major player in the successful pioneering and implementation of the ""Paperless Office"" in 33 local Virginia agencies, created a paradigm shift in the culture of how agencies currently do business. The experience of being a road warrior leading the day to day ""hands on"" training of the user afforded me a ""real life"" work experience and invaluable insight in user training needs, challenges, acceptance and buy-in. The knowledge I gained from the users resulted into successful problem solving, change management and implementation outcomes of enterprise management systems. This kind of knowledge and experience cannot be gained in a classroom or from a white paper. I have a strong ability to quickly capture business rules, policies, procedures, workflow issues, functional requirements and resolve client and technical roadblocks hindering successful implementation. I maintain a reputation of improving the work environment via technology and delivering a solution that surpasses client expectations. Strong analytical skills used in business and requirements analysis for a variety of industries. Keen problem solving skills allowing rapid assimilation and resolution of complex problems. Ability to anticipate issues, think proactive, and use critical thinking skills to plan stakeholder elicitation sessions. Ability to quickly scope training and implementation requirements of project. Able to excel in fast-paced environments, with aggressive project timeliness. Excellent problem analysis, troubleshooting, and resolution skills. Quick to identify weak links in enterprise implementation and ability to effectively find solutions. Planning Extensive team management experience covering large and small projects. Articulation of concerns in technology project planning to senior management, including the impact, readiness, and buy-in related to human factors. Familiar with general project management practices, including the use of project management software/tools. Demonstrates good organizational and delegation skills and efficient, effective management of one's own and other's time. Communications Skilled in building strong relationships with project stake-holders. Ability to market a project to successfully obtain Stakeholder and user buy-in. Experienced presentation skills. Works well with people. Knows how to listen, inspire, motivate, collaborate, and hold accountable, if necessary. Excellent written and oral communication skills with the ability to communicate appropriately in business and technical situations at all levels in matrix organizations. Articulation of complex issues in technology project planning to senior management, including technology impact, and human factors. Testing Working knowledge of industry standard software testing methodologies, tools, processes, and /practices. Training Results-driven, team-oriented and posses a personable demeanor and positive attitude. Professional, well organized and ability to present training to diverse population. Self-motivated, directed, and devoted. Ability in taking up new theories and concepts as well as responsibilities. Experience in statewide travel. Strong ability to recognize and accommodate various user training levels and challenges. Quickly learn new software and software training tools. Highly effective in scoping overall training needs and the needed resources of enterprise projects. Experience handling technical issues that arise before and during training sessions. Experience in technical writing such as coursework, presentations, user manuals. Technical support professional with IT background. Enjoys troubleshooting to find solutions to difficult training projects, workflow and technical issues. Qualifications Windows2000, Windows XP, Windows Vista, Linux, Macintosh. Microsoft Business Tools: MS Word Excel PowerPoint Visio Camtasia Smart-draw Snag It Requisite Pro Windows NT, 2000, XP, Vista, Windows 7, 8, 8.1 Mac PC Apple I Works SharePoint Proficient in AVG, Printers, PC Security systems MS Office proficiency Accomplished with mobile devices Patient and diligent Troubleshooting proficiency Technical Skills Skills Experience Total Years Last Used Communication Skills, Exceptional listener and communicator who effectively conveys information verbally and in writing. 40 today Computer/Technical Literacy Computer-literate performer with extensive software proficiency covering wide variety of applications. 40 today Analytical/Research Skills, Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. 40 today Flexibility/Adaptability/Managing Multiple tasks Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. 40 today Interpersonal Abilities. Proven relationship-builder with interpersonal skills. 40 today Leadership/Management Skills. Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. 40 today Multicultural Sensitivity/Awareness. Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. 40 today Planning/Organizing. Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. 40 today Problem-Solving/Reasoning/Creativity. Innovative problem-solver who can generate workable solutions and resolve complaints. 40 today Teamwork Resourceful team player who excels at building trusting relationships with customers and colleagues. 40 today Accomplishments My accomplishments as a major player in the successful pioneering and implementation of the ""Paperless Office"" in 33 local Virginia agencies, created a paradigm shift in the culture of how VDSS and DSS agencies currently do business.   Suggested a business solution to make a policy and procedure change versus an IT development solution which proved to result in an estimated $1 million (1,000.000.00) savings for the State VDSS IT department. Work Experience June 2011 to Current Company Name City , State Sales March 2013 to August 2013 Company Name City , State Training Consultant/Business Analyst Developed DW refresher course and new user curriculum. Developed new versions of the DW training user manuals. Served as liaison to user, administrator, developers and program managers, suggesting improvements to existing functionality. Recognized the need for improvements to VDSS DW's routine training techniques Communicated the need to update training resources such as the use of curriculum development software (Articulate). Used Microsoft Business Office Suite products and Snag It, Conducted all training of Data Warehouse to state and local administrators. January 2008 to June 2008 Company Name City , State Training Consultant/Business Analyst Identified and documented functional requirements for the implementation of an enterprise system which incorporated HR, E-Finance, E-Pharmacy, Crisis, Case Management and Reporting. Developed user readiness surveys, business process models, vendor selection guide and a training implementation plan beyond the assigned project's Statement of Work. Supported RFP development process. Liaison between software vendors and stakeholder. January 2006 to January 2008 Company Name City , State Training Consultant/Business Analyst Project Lead Trainer for ChildWins (electronic case management project). Successfully directed all aspects of training as well as solely trained a complex 13 system search application (SPIDeR) to approximately 3000 local and state staff resulting in approximately 85% increase in use of SPIDeR application. Trained Data Warehouse statewide, (a complex reporting and statistical application), resulting in approximately 80% increase to application usage. Suggested a business solution to make a policy and procedure change versus an IT development solution which proved to result in an estimated $1 million (1,000.000.00) savings for the State VDSS IT department. Reduced training expenses by effectively reducing the standard training travel staff of 2 trainers to 1, meeting VDSS training goals and standards. Developed DW curriculum in several versions to accommodate User needs. Developed & updated multiple versions of the DW training user manuals. Represented State VDSS by serving on various local committees. Served as liaison to user, administrator, developers and program managers, suggesting improvements to existing functionality and training techniques. Suggested updated training resources such as the use of curriculum development software (Articulate). Used & excelled in technical writing skills using Microsoft Business Office Suite products, Camtasia, and Snag It, Supported SIT and UAT testing of state applications. Conducted training of SPIDeR and Data Warehouse to state and local administrators, VDSS Help Desk and program managers in classroom, individual and onsite settings. Identified and scheduled training locations, environment and timeframe to facilitate successful sessions. Classroom training developed to accommodate self-guided training for posting to VDSS training website. Conducted ""Train the Trainer"" sessions statewide supporting a ""super user"" concept. Lead ""Super User"" workgroups in training software, hardware installs, troubleshooting, detailed application knowledge, and the handling of business intelligence rules for transition to a state multiple search application. SPIDeR). Conducted workshops on topics such as ""Train the Trainer"" and ""Super Users"" for DSS staff. January 2006 to January 2008 Company Name City , State Training Consultant/Business Analyst Installation of Electronic Filing System and Reporting software, scanners, printers. Developed training materials and IT operator manuals. Trained over 200 employees independently. Facilitated focus groups consisting of 15 staff members. Analyzed agency's business processes, documenting requirements and workflow in preparation for installation and training. Collaborated with various project stake-holders. January 2001 to January 2006 Company Name City , State Training Director/Business Consultant Lead business and workflow consultant. Director of Training for 8 traveling trainers, managing technical and non-technical training projects. Developed coursework for various learning environments to include classroom, individual, and onsite. Managed day to day training needs of 33 local DSS agencies and 8 traveling EZ-Filer trainers. Developed various versions of User's manual to accommodate multiple versions of EZ-Filer software. Utilized various training techniques to accommodate various user learning levels, medically and physically challenged users. Road Warrior, 100% travel Major contributor to the development of Long Term Care, Auxiliary Grant and State and Local Hospitalization applications Conceived and modeled the following software functions for EZ-Filer product; Reporting, Case To Do List, Worker Tasks, and Case Summary, making the product more competitive and functional. Install hardware such as PC's, Scanners, printers, Signature pads, Assisted in company's marketing events Trained Voice Recognition software, Dragon Naturally Speaking 7.0. Expertise in interpreting Local, State and Federal program policies. Workflow specialist, created business process for the Medicaid ""Smart Card"" concept. Maintained inventory control for technical and non-technical supplies for Ez-Filer training staff. Education and Training 12 Buckingham County High School City , State , USA High School Diploma : Business Skills Business intelligence, Business process, Business solution,   Project concept to Project Success Curriculum development,   Excellent customer service, Data Warehouse,   Functional, ",10 " GRAPHIC DESIGNER Summary Highly creative and multi-talented Graphic Designer with more than 14 years in multi-media and graphic design. Highlights Corporate design Advanced typography knowledge Strong design sense Conceptual thinker Time management Creative and artistic Self-motivated professional Social Media Marketing Experience 01/2014 to 09/2015 Graphic Designer Company Name - City , State Create visual and print materials for a broad range of customers which includes business cards, logos, banners and mailers, etc. Work closely with clients from initial design to end product. Work with multiple vendors in the print industry. Have base knowledge of Print Press operations. 01/2011 to 09/2015 Owner - Graphic Artist Company Name - City , State Manage and maintain a website and numerous social media sites. Create 2D and 3D art works from concept to completion. Develop design concepts using graphic design to complete 3D projects. Organize and maintain inventory and shipping. Coordinate and facilitate meetings with United States and International clients. 01/2006 to 01/2011 Senior Graphic Designer Company Name - City , State Created print materials, advertising, and large event signage. Developed design concepts for a team of designers and ensured quality and consistency of designs. Worked closely with upper management on various branding and design projects. Worked closely with Federated's print shop and other local printing agencies. Education 2001 AA : Visual Communications Brown College - City , State Skills Expert knowledge in the following software programs: Adobe Creative Suite HTML/CSS Adobe Acrobat Adobe Illustrator Adobe Photoshop Adobe InDesign Corel Applications Publisher Word Excel PowerPoint Flash ",1 " ART TEACHER Summary Creative and caring leader who has earned trust and respect from students, colleagues and administration for 11+ years. Core Qualifications Student Centered Classroom Instruction Creative Lesson Planning and Curriculum Development Active Listening Skills Assessments Motivating Students and Classroom Management Develop Positive Relationships with Students, Parents and Staff Community and Family Involvement Leadership Organization Recruiting Professional Development Administering Meetings Coordinating and Implementing Activities Achievements Fundraising for American Cancer Society for 3 years as the RFL Coordinator Joseph B Whitehead Coca Cola Scholars Educator of Distinction Award in 2010 Outstanding Commitment to Education Service Award in 2010 NE Division Student Council Advisor of the Year Award in 2010 and 2014 Advisor of the Year in 2010 Student Council of the Year Award in 2015 Breast Cancer Survivor 2015 Professional Experience 09/2012 to 06/2015 Art Teacher Company Name － City , State Teaching 7th Grade Art, Art I-IV, Drawing, Painting, Ceramics, Sculpture and Concurrent Enrollment Intro to Art, Drawing, Ceramics and Painting. Planning, implementing and evaluating art curriculum for students of all levels. Giving directions and explanation related to lessons. Providing feedback, assessing and evaluating students throughout the lesson. Communicating with students and parents on student's progress, behavior and work habits. Managing disruptive behavior inside the classroom. Participating in professional growth opportunities and collaborating with staff or colleagues. 08/2006 to 06/2015 Community Education Director Company Name － City , State Providing administrative leadership to all Fund 04 programs such as ECFE, School Readiness, Youth and Adult Enrichment, Adults with Disabilities and Support Groups, GED Testing, Adult Basic Education, Aquatics, and Early Childhood Screening Developing and monitoring all Fund 04 revenues and expenditures. Hiring and supervising all Community Education staff. Providing leadership to Community Education Advisory Board. Supervising Community Education activities; organizing programs and services (both short and long term); recruiting, assigning, and reviewing staff. Coordinating fall, winter, spring, and summer Community Education brochures; marketing. Preparing annual state Community Education reports; Maintaining accurate and timely reporting to MDE. Attending workshops and seminars to benefit Community Education. 08/2005 to 06/2015 Student Council Advisor Company Name － City , State Supervising students in grades 7-12 who serve on student government. Planning and implementing community service projects and fundraisers. Coordinating and supervising school activities, pep fests, dances, etc. Administering weekly meetings Assisting with elections and scholarship applications. Attending NE Division Meetings and the State Convention. 08/2005 to 06/2015 Enrichment & Pool Coordinator Company Name － City , State Supervising the Pool, Lifeguards, Water Safety Instructors, and Swim Lessons. Planning and developing courses, programs and services for youth and adults. Participating in professional conferences, training programs, and continuing education as required. Identifying local interests and needs for youth and adults. Recruiting instructors and evaluating courses. Instructing after-school enrichment courses for youth. Education and Training 1996 Masters Degree : Curriculum and Instruction University of St. Thomas － City , State , USA Curriculum and Instruction 1992 Bachelor of Science : Art Education K-12 St. Cloud State University － City , State , USA 1989 Select One Moorhead State University － City , State , USA Graduate Level Art Courses University of Minnesota － City , State , USA Certifications Community Education Directors Licensure MN Teaching Licensure in K-12 Art Education Curriculum and Instruction Licensure Community Involvement Age to age Coordinator through the Northland Foundation. In 2013, I was asked to lead a community based group to find ways to bring youth and the elders of our community together. We have since started a Community Garden and are in the process of completing a historic walking tour of our town for all ages to enjoy. Community Cancer Walk Volunteer First Lutheran Church Member Volunteer Red Cross Volunteer Ice Box Days Volunteer Affiliations Minnesota Association of Student Councils (MASC) Minnesota Community Education Association (MCEA) National Education Association (NEA) Blandin Foundation Alumni Northland Foundation Youth in Philanthropy Mentor and Board Member Skills Administrative, Brochures, Budgets, Conferences, Hiring, Instructing, Leadership, Director, Managing, Marketing, Meetings, Motivating, Organizing, Recruiting, Reporting, Safety, Supervising, Training Programs, Workshops/Seminars ",3 " ACCOUNTANT Highlights -Soft Skills: Public Speaking, Public Relations, Team Building, Project Management, Procedure writing, Staff Supervision and Management, Ability to interface with professionals on all levels. Accomplishments, Honors, and Activities -Board of Directors Member for the Food Bank of Corpus Christi from November 2010 to April 2013. -Held Life Insurance License -Basketball Official (Referee) High School Varsity Level. Accomplishments Accomplishments, Honors, and Activities Experience Accountant August 2014 to May 2015 Company Name － City , State Perform daily and routine accounting functions for two main companies and five small royalty companies. Responsibilities include but are not limited to the following: Accounts Payable, Accounts Receivable, Manage and reconcile funds for multiple banks accounts, Payroll, Perform detail audits and adjustments of Balance sheet and Income Statement accounts, Audit and pay monthly Sales Tax, Inventory Reconciliations, and Budgeting. District Administrative Manager February 2014 to June 2014 Company Name － City , State Managed and assisted the Accounts Receivable, Accounts Payable, and HR/Payroll staff for our district, with daily entrees, follow-up, and reporting as needed. Prepared and presented daily reports to various departments for more accurate management of the financial areas of their operations, such as inventory, Purchase Orders, and Bill of Lading. Performed accounting functions in On-Base, AX, Avantis, and Microsoft Office software. Business Manager January 2005 to February 2014 Company Name － City , State Managed the operations for a $1.2 million dollar partnership. Duties included planning, overseeing and directing accounting, logistics, and production functions, direct sales and customer service. Accounting functions: Managed over $500K of Fixed Assets, and inventories also valued over $500K. Administered Government contracts for USDA Food Aid with gross revenue up to $1.5 million annually (net income $500K). Upgraded company's software to integrate bill of assembly to interface with accounting software. Performed month end reconciliations, audits, closings, and financial statement reporting. Performed regular physical inventory audits. Supervised bookkeeper all aspects of the accounting cycle including Payroll, AR, and AP. Operations functions: Oversaw and directed the warehouse supervisor, warehouse maintenance supervisor and up to 20 employees to assure optimum production of personnel and facility. Communicated with logistics suppliers such as the Railroads and various trucking companies, governmental agencies (such as the USDA), customers and vendors to assure on time receiving, production, and shipping of goods. Created, implemented and managed our company's Food Safety and Quality Assurance Programs, including a fifty page Food Safety Guide. 2383 Suwanee Pointe Drive Lawrenceville, GA 30043 361.563.7084 dkterry40@sbcglobal.net Staffing Manager January 2003 to January 2004 Company Name － City , State Provided personnel solutions to various organizations for their Accounting and Administrative needs. Interviewed and advised employees in various aspects of their professional career process. Earned sales bonuses within my first three months with the company. Accounting Manager January 2002 to January 2002 Company Name － City , State Assisted Controller in various aspects of the accounting cycle. Supervised new member billing clerk and cash receipts clerk. Helped with computer and networking issues in a Windows NT/XP environment. Implemented changes and procedures through two software upgrades in CSI software. Trained various staff in effective use of MS Excel. Audited Corporate-billing accounts. General Merchandise Department Manager January 2000 to January 2002 Company Name － City , State Supervised and trained employees for strategic ordering and merchandising product for optimal sales, and in standard operating procedures. Created weekly schedule and departmental reports. Prepared for physical inventory every 6 months. Accounting Software Consultant January 1998 to January 2000 Company Name － City , State Consulted users of DacEasy accounting applications in Software training, troubleshooting, setting up their entire automated accounting system, and establishing accounting procedures for their business. Trained other departments in proper accounting procedures, worked closely with CPA's for all tax related issues and coordinated payroll processing with an automated payroll system. Accountant January 1999 to January 2000 Company Name － City , State Full Charge Bookkeeper/Accountant for a start-up Internet Telephone Company. Entered daily GL transactions. Supervised the Accounts Payable clerk. Worked with the Assistant Controller to establish and manage the Accounting functions related to all Sales aspects of the business. Assisted with month end reconciliations. Reconciled cash balance reports for five bank accounts on a daily basis and assisted in the managing of these accounts. Other duties included writing Accounting procedures for Accounts Payable and Cash Management. Education Master of Arts : Christian Education Dallas Theological Seminary － City , State , US Master of Arts in Christian Education - Dallas Theological Seminary, Dallas, TX Bachelor of Arts : Economics Marshall University － City , State , US Bachelor of Arts in Economics - Marshall University, Huntington, WV Associates of Applied Science : Accounting Hocking Technical College － City , State , US Associates of Applied Science in Accounting - Hocking Technical College, Nelsonville, OH Maintained a 4.0 GPA while completing 12 hours of upper level accounting courses. Affiliations Board of Directors Member for the Food Bank of Corpus Christi to April 2013 Certifications CPA Skills Accounting, Sales, Inventory, Payroll, The Accounting, Reconciliations, Bookkeeper, Audits, Operations, Ap, Ar, Assembly, Closings, Contracts, Customer Service, Direct Sales, Fixed Assets, Food Safety, Government Contracts, Logistics, Maintenance, Million, Quality Assurance, Receptionist, Retail Sales, Sales And, Shipping, Usda, Accounts Payable, Solutions, Staffing, Cash, Clerk, Merchandising, Ordering, Automated Payroll, Payroll Processing, Software Training, Training, Accountant, The Accounts, Accounts Receivable, Credit, Billing, Csi, Excel, Ms Excel, Networking, All Sales, Basis, Cash Management, Forecasting, Gl, Telephone, Adjustments, Audit, Balance Sheet, Budgeting, Monthly Sales, Sales Tax, Annuities, Cpa, Life Insurance, Procedure Writing, Project Management, Public Relations, Team Building, Administrative Manager, Entrees, Entrées, Hr, Microsoft Office, Ms Office, Purchase Orders ",18 " TELEPHONE INTERVIEWER Summary Organized, task oriented professional with experience in customer support. Background includes skilled active listener, strong customer service experience and ability to respond to the end-user in a business professional manner. I am highly effective in using technical domain knowledge. Self-starter committed to taking ownership and capable of completing assigned projects independently and in a team environment. Highlights Data Entry Data Serve Ibex 10 keying Microsoft Excel Microsoft Outlook Office Equipment Administrative Services Google Mail Accounts payable and receivable Customer Service Inbound and outbound calls PC and MAC OS Microsoft Word 1 Experience 04/2013 - Current Company Name Telephone Interviewer The National Agricultural Statistics Service (NASS) is the statistical and data collection arm of the U.S. Department of Agriculture (USDA). More than 300 official reports issued by NASS help maintain an orderly association among the output, supply and marketing sectors in agriculture. Performs telephone interviews for a wide variety surveys and censuses. Telephones respondents and explains the purpose of survey or census to gain cooperation. Obtains and records data on a survey instrument. Reviews information for completeness, edits and assist in the clerical processing of the collected information. Migrated thousands documents into ECM (Enterprise Content Management System) in an effort to sunset legacy Intranet Server into a SharePoint environment. This included reviewing & categorizing each document, applying metadata, and then, publishing the document for internal agency viewing. What is a SharePoint site. A SharePoint site is a Web site that provides a central storage and collaboration space for documents, information, and ideas. A SharePoint site is a tool for collaboration, just like a telephone is a tool for communication, or a meeting is a tool for decision making. A SharePoint site helps groups of people (whether work teams or social groups) share information and work together. For example, a SharePoint site can help you: Coordinate projects, calendars, and schedules. Discuss ideas and review documents or proposals. Share information and keep in touch with other people. 05/2011 - 12/2012 Customer Service Representative Credit Control, LLC provides custom, performance-driven receivables management services to over 450 clients. Handled customer questions, complaints, and billing inquiries. Skilled in resolving customer issues with one call resolution, Proactively offered alternative solutions where appropriate with the objective of retaining customer's business Managed business transactions in connection with activation of new customer accounts on a computer terminal and communicate with customers and Frequently made financial decisions to protect/collect revenues and adjusts customer accounts. 10/2010 - 05/2011 Company Name Sales Executive is one of the world's leading media and entertainment companies. It serves 150 cities through 850 owned radio stations in the U.S., as well as more than 140 stations in globally. Securely acquired potential client information to establish new internet service. Monitored and reported on sales activities and followed up for management Advised customers on forthcoming product, developments and discussed special promotions. Reviewed own sales performance, aimed to meet or exceed targets, plan and carry out all sales activities on assigned accounts and areas and was also responsible for ensuring customer satisfaction and managing quality of product and service delivery. 12/2008 - 11/2010 Company Name Stocking Associate Walmart is a global retailer of stores, online and through their mobile devices; servicing more than 245 million customers weekly in 10 countries and fiscal sales of approximately $473 billion. Walmart employs 2.2 million associates worldwide. Received material into the store, prepared it for the store shelves, checked deliveries for accuracy, verifying that quantities received matched bills of lading, purchase orders and other documents. Organized the stock room to ensure accurate labeling, logical placement, neat arrangement. Cleanliness, decreased store shrinkage by researching inventory discrepancies, and reporting suspicious activities to loss prevention specialists, maintained ongoing and proactive communication with key partners about new arrivals, order overages/shortages, and delivery delays. Education 2012 Gateway Institute of Technology High School Diploma St. Louis Community College Skills Accounts payable, Administrative, agency, billing, clerical, Content Management, Credit, client, clients, customer satisfaction, Customer Service, data collection, Data Entry, decision making, delivery, financial, inventory, loss prevention, MAC OS, managing, marketing, Microsoft Excel, Mail, Microsoft Outlook, Microsoft Word, neat, Enterprise, Office Equipment, proposals, quality, radio, reporting, researching, sales, Statistics, telephone, Telephones, Web site ",8 " AVIATION SAFETY ASSISTANT Career Overview Receive Telephone Calls, Give Routine And Non-Routine Information, Answer Questions And Direct Calls And Visitors To Appropriate Person Or Office. Receive And Control Internal/External Correspondence For Congress And Commissioners As Well As Suspense Items, Routing Materials Directly To The Appropriate Person Or Office For Action. Prepare And Type A Variety Of Correspondence, Reports, Forms, Requisitions, Requests For Personnel Actions And Legal Documents Using Personal Computer. Reviewing For Grammar And Syntax According To Established Policies Prior To Routing Final Copies For Signature. Determine Deadlines And Offer Suggestions Concerning Actions To Be Taken. Organize And Maintain Official Files, Records, Manuals, Handbooks, And Other Data, Both Manual And Electronic. Maintain Supervisor's Calendar; Schedule Appointments And Meetings/Conferences, Prepare Notes Regarding Topics To Be Discussed. Make Travel Arrangements And Prepare Travel Vouchers. Serves As Purchase Card Holder For Business Unit, Responsible For Procuring Supplies And Materials, Balancing And Reconciling Credit Card Statements And Invoices To Ensure Accuracy. Collecting, Retrieving And Consolidating Responses From Program Managers To Be Used For Reporting. Documenting And Tracking Commitments On Behalf Of Program Managers And Business Units To Ensure The Deadlines/Time Frames Are Met. Timekeeper For Employees Under The Supervision Of Director. Utilizes Office Automation Software Such As Word Processing, Database Management, Electronic Spreadsheet And Other Applications. Recommends And Implements Changes In Clerical And Administrative Policies And Procedures Of The Office, Along With Providing Accurate And Timely Advice Regarding Administrative Processes And Efficiencies. A Whole. Applies A Comprehensive Body Of Human Resources Rules, Procedures, And Technical Methods Necessary To Support Staffing Functions. Applies Appointing Authority Criteria, Qualification Standards, And Employment Regulations And Procedures To Assist Specialists And Managers In Recruiting And Selecting Applicants For Employment. Initiates Tentative And Firm Job Offers To Selected Applicants, Explaining Federal Employment Benefits To Applicants, Obtaining Transfer Data On Applicants Currently In The Federal Service, And Mentors Them Throughout The Hiring Process. Program Specialist For The On-Boarding Processes Of New Hires, From Acceptance Letters, On-Boarding Paperwork, Issuing The Oath Of Office, Assisting With Collection And Processing Of All New Hire Documentation. Alternate Program Specialist For All Training, Agency-Wide, Staffing, Time Keeping And Benefits. Compiling The Weekly Activity And Gains And Losses Reports. Completed Certificate Courses At The Graduate School For Federal Human Resources Overview, Position Classification, Staffing And Employee/Labor Relations. Served As Records Management Custodian For All Of Human Resources. 03/2011-03/25/11-Answering Phones, Scheduling Appointments And Maintaining Calendars For Multiple Directors, Ordering Supplies, Arranging And Facilitating Staff Meetings With Component Heads And Directors, Taking The Minutes, Maintaining Files And Records Management Systems, Compiling/Merging Organizational Charts And Phone Rosters For Emergency Recall Systems, Arranging Travel For Staff Using Government-Authorized Systems, Time And Attendance Keeping, Drafting And Editing Inter- And Outer-Office Correspondence, Tracking Suspense Items For Response Or Completion, Working With Budget And Finance Personnel On Funding And Tracking Of Funding For Spend Plans Each Fiscal Quarter, Event Coordination And Planning For The Front Office, Project Management, Greeting Visitors, Distributing Mail, Drafting/Editing Operating Instructions And Memos According To Standardized DoD Templates, And Other Duties Assigned. Sorts And Distributes Mail; Answers Phones For Inspector General And Executive Staff; Greets And Announces Visitors For Executive Staff; Performs Time Keeping Duties For Front Office/Inspector General; Maintains And Orders Supplies For The Executive Staff/Inspector General; Updates Contact Lists For The Inspector General's Staff And The Treasury Executives; Manages Calendars For The Executive Staff And Schedules Meetings And Appointments; Hosts Teleconferences And Internet Meetings For Directors And Executives; Prepares The Weekly Report To Treasury; Reviews, Controls, Edits And Maintains Correspondence System For Suspense Items/Congressional Correspondence, Updates And Reports; Reconciles Purchase Order Requests And Invoices For The Director Of Finance/Accountability; Takes Minutes For The Senior Staff Meetings And Directors' Meetings Via WebEx; Prepares Various Forms Of Internal And External Correspondence For The Inspector General's Approval And Signature; Posts Assignments To The SharePoint Website For Review By The Chief Of Operations; Enters, Tracks And Retrieves Data In Various Electronic Databases; Handles Travel Arrangements For The Inspector General And His Special Advisor, The Associate Inspector General For Mission Support And Myself, As Needed In GovTrip; Attends Meetings As Delegated By Management To Represent TIGTA; Serves As A Resource Person For Other Administrative Staff, Training On Various Systems And Projects, As Needed; Aids With The On-Boarding Process For New Executives And New Hires, Teaching Various Procedures And Systems Training/Overview; Editing, Reviewing, Gathering And Compiling Information For The Ig's Review; Using Own Judgment On Various Projects To Determine The Best Course Of Action Or Areas Of Concern; Able To Work Independently And Utilize Available Resources As Needed For Support Or Guidance. Receiving Calls And Visitors, Determining The Nature Of Business, Giving Routine And Non-Routine Information, Answering Questions In Accordance With Service Policies And Operations Or Directs Callers And Visitors To Appropriate Person Or Office. Sorting And Distributing Mail And Suspense Items, Routing Them Directly To The Appropriate Person Or Office For Action, Following Up On Outstanding Controls And Assembling Background Information Before Routing Mail To The Supervisor. Preparing Correspondence, Reports, Requisitions, Requests For Personnel Actions And Legal Documents Using An Electronic Typewriter, Word Processor, Or Pc. Reviewing Outgoing Correspondence For Proper Format, Conformance With Procedural Instructions, Grammar, Punctuation, Spelling, And Attachments. Organizing And Maintaining Files And Records, Manuals, Handbooks, And Other Related Materials. Keeping Master Files Updated. Maintaining Manager's Calendar, Schedules Appointments, Assembles Background Materials, Prepares Agenda, Coordinates Travel Arrangements. Inputting, Retrieving And Extracting Information Using Electronic Databases. Building Case Files For Revenue Officers. Managing Case Files, As Needed, Per Manager's Discretion. Handling Sensitive And Confidential Information According To Procedures To Ensure Data Security. Participating In Workgroup Training And Meeting Sessions To Document Minutes. Providing Basic Coordination And Pertinent Information On Office Functions To Internal And External Customers. Ordering The Required Tests, Requesting Ad Managing Medical Records While Ensuring Accuracy And Completion According To Policy. Scheduling Appointments For Patients. Greeting Patients, Family Members And Visitors In The Clinical Setting. Requesting And Maintaining Medical Records And Encounter Forms From Both Internal And External Providers. Determining Eligibility For Means Testing And Travel Vouchers Upon Requests Upon Due Date and/or Requests. Transcribing Doctors' Orders For Essential Testing And Return Appointments. Registering Patients For ER Visits, Updating Demographics And Financial Information Using Electronic Databases. Processing Patients For Id Cards And Photos. Compiling Inpatient Daily Census Reports. Creating, Maintaining And Updating Medical Records Using The Terminal Digit Filing System. Processing Requests For Medical Records In Accordance With The Privacy Act And HIPPA Guidelines To Ensure Patient Privacy Protection. Maintaining Daily Contact With Staff, Patients, And Visitors With Exceptional People Skills. Performing Reception Duties Such As Records Keeping And All Clerical Duties Related To Patient Care. Handling Request For Lab, EKG, X-Ray And Other Procedures. Transcribing Doctors' Orders. Coordinating Referrals To Other Specialty Areas. Scheduling Patients Appointments. Answering Incoming Calls From The General Public, As Well As Patients And Family Members Regarding Appointment Changes Directions, Instructions, And Out-Sourcing. Interviewing Patients Regarding Initial Treatment And Eligibility For Treatment. Capturing Patient Demographics And Registering New Patients For Medical Treatment. Reviews Records For Administrative Errors. Ensures All Means Tests Are Completed Prior To Patient Being Seen. Supervisor: Ola McGhee (901-523-8990) Okay To Contact This Supervisor: Yes Professional Experience 08/2014 Aviation Safety Assistant Company Name － City , State Supervisor: Greg Benson (404-474-5700). Salary: 53,221.00 USD Per Year Hours Per Week: 40 Series: 0303 Pay Plan: FG Grade: 07 03/2013 to 07/2014 Administrative Assistant Company Name － City , State Supervisor: Barbara Fiebich (240-613-5324) Salary: 55,622.00 USD Per Year. Hours Per Week: 40. Series: 0318 Pay Plan: GS Grade: 09. 04/2011 to 03/2013 Human Resources/Administrative Assistant Company Name － City , State Supervisor: Patrick Waller (301-222-6000) Salary: 43,431.00 USD Per Year Hours Per Week: 40 Series: 0318/203 Pay Plan: GS Grade: 07 08/2008 to 09/2009 Group Secretary Company Name － City , State Supervisor: Bobbie Graham (901-544-1314). Salary: 34,000.00 USD Per Year. Hours Per Week: 40. Series: 0318 Pay Plan: GS Grade: 05 Education 6 2009 Nursing Business Some College GPA: GPA: 3.0 GPA: 3.0 Of A Maximum 4.0 Credits Earned: 41.0 Semester Hours Nursing Business Human Growth & Development, Anatomy & Physiology I & II, Medical Terminology, Public Speaking, General Psychology I & II, English Composition, And Intro To Computers. 5 1988 Safety Training (1998,2001,2004) Medical Terminology (2004) MS Office (2005) HIPPA Training (2002-Present) Typing 55 Wpm IDRS Training 2008 ICS Windows 2009 Fed-State Training 2009 TCM/Paris 2009 WebTA 2009 WebEx 2010 SharePoint 2010 Management Assistant CPE 2010 SharePoint Training 2011 Visio Training 2011 Federal Human Resources Overview (Graduate School) 2012 Position Classification (Graduate School) 2012 Staffing (Graduate School) 2012 Employee/Labor Relations (Graduate School) 2012 : General Education Office Education Central High － City , State , United States General Education Office Education 12 2012 Nursing Organizational Leadership Some College GPA: GPA: 2.0 GPA: 2.0 Of A Maximum 4.0 Credits Earned: 49 Semester Hours Nursing Organizational Leadership Medical Terminology, Anatomy & Physiology I, Anatomy & Physiology II, Psychology I, II, & III, Nutrition, English Composition, Public Speaking And Psychology. Organizational Theory, Foundations Of Math, English Reading And Analysis, Public Administration And Leadership Development University Of Memphis － City , State , United States Southwest Tennessee Community College － City , State , United States Certifications Time Keeping, Purchase Card Holder, GovTrip, Recommending And Ensuring Cost Effective Use Of Funds For The Operation And Maintenance Of A Travel Program, Travel Card Holder, Records Management, Budgeting Through PCPS And Regis (Formerly Boss) Performing Basic Budget And Accounting Assignments Such As Collecting Financial Data And Performing Reconciliations; Compile And Summarize Data And Prepare Reports, Compiling, Obtaining, And Summarizing Narrative Information And Quantitative Data Using Excel, MS Word And Other Office Software Programs (E.G., Power Point) That Serve As Tools For Accounting And Reporting; Enter, Modify, Retrieve And Delete Information In An Automated Accounting System, Answering Phones, Collecting, Distributing And Preparing Mail, Data Entry For Case Updates (EIR), Preparing Requisitions For Forms And Maintenance. Preparing Training Materials; Providing Technology And Logistics Support; Gathering Of Information For Use In Conducting Analysis Of Policies That Impact Programs; Internal Revenue Service 5000 Ellin Road Lanham, MD 20706 Personal Information United States 03/2013 - 07/2013 Salary: 55,622.00 USD Per Year Hours Per Week: 40 Series: 0318 Pay Plan: GS Grade: 9 Languages Read Spanish Skills Accounting, Basic, Budgeting, Budget, Data Entry, English, Financial, Forms, Funds, Human Resources, HR, Labor Relations, Leadership Development, Logistics, Math, Medical Terminology, Excel, Mail, MS Office, Office, Power Point, Windows, MS Word, Organizational, Personnel, Policies, Psychology, Psychology I, Public Speaking, Reading, Read, Reporting, Safety, Spanish, Staffing, Supervisor, Tax, Answering Phones, Training Materials, Treasury, Typing 55 Wpm, Visio, Written, Composition Additional Information United States 03/2013 - 07/2013 Salary: 55,622.00 USD Per Year Hours Per Week: 40 Series: 0318 Pay Plan: GS Grade: 9 Novice Novice Novice Affiliations: National Honor Society For College Students - Inductee Additional Information: Monetary Award For Performance On The Job 2012 Monetary Award 2008 For Sustained Outstanding Performance On The Job Pin Awarded 2008 For Valuable Suggestion Submitted To Save Money For The Facility Monetary Award For Team Effort And Achievement 2005 ",23 " ACCOUNT REPRESENTATIVE Professional Summary I am a social media and public relations professional, experienced in creating direct-to-consumer and internal communications for global brands. I am also the founder of @Wandering_for_Eats, a foodie Instagram brand with over 3.5k followers and multiple partnerships with local businesses in Hudson County, New Jersey. Skills Social Media Strategy Digital Marketing Content Development Copywriting Photo Editing Microsoft Office Suite Ads C Content Content Development Copywriting Client Delivery Email Finance Financial Leadership Letters Marketing strategy Marketing Materials Meetings Microsoft Office Suite Network Photo Editing Profit Proposals Quick Recruitment Research Sales Stories Strategy Television Articles Work History 04/2016 to Current Company Name Organically increased Instagram following over 200% from 1k to 3.5k in the past four months, and achieved an average engagement rate of 12.2%. Continuously growing followers by optimizing my social media strategy. Collaborate with brands and local restaurants on sponsored posts, including creating content and copy, photo editing, and quick and informative engagement with the audience of each post. Produce weekly sponsored “snack hack” videos published on my Instagram Story in collaboration with a local food delivery service, and provide weekly analytics reports to the brand's marketing manager. Research local restaurants and create value-added content for daily Instagram Stories and Feed posts. Account Representative , 03/2019 to 05/2020 Company Name – City , State Developed campaign materials including social media plans with paid Twitter ads, program announcements, pitch letters, and satellite media tour alert copy for multiple Johnson & Johnson pharmaceutical brands. Created internal communications for Janssen, including daily media monitoring reports for C-suite executives, company-wide emails, LinkedIn articles published by leadership, training videos, and internal television slides •Provided updates on running projects and set project-based goals in weekly client meetings. Compiled research on pharmaceutical brands and their campaigns to find new business opportunities. Management Trainee , 06/2016 to 10/2018 Company Name – City , State Led operations of 4 Café departments concurrently, including overseeing 4 Team Leaders and 30+ employees. Successfully planned and led Café operations for Super Bowl 2018 and Catering operations for Thanksgiving 2017, increasing sales 40% year-to-year and ranking #2 in the company for sales, respectively. Trained 10+ managers and 50+ employees for 2 store openings and led teams for the first month of openings. Human Resource and Recruiting Intern , 01/2015 to 12/2015 Company Name – City , State Created and implemented social media network growth plans for 5 Financial Advisors via LinkedIn. Secured over 10 interviews per week for Advisor candidates, via email marketing strategy that I curated. Founded the Women in Finance Internship to drive recruitment of entry-level women Financial Advisors. Developed and pitched grant and internship program proposals for non-profit and corporate funding, securing over $6k in funding. Education Master's Degree : Communication and Media Studies , 05/2018 Rutgers University - City , State GPA: 3.83 Bachelor's Degree : Communication and Women's & Gender Studies , 05/2016 Institute for Women's Leadership - City , State Leadership Scholars Certificate : 05/2016 Work History 04/2016 to Current Company Name Organically increased Instagram following over 200% from 1k to 3.5k in the past four months, and achieved an average engagement rate of 12.2%. Continuously growing followers by optimizing my social media strategy. Collaborate with brands and local restaurants on sponsored posts, including creating content and copy, photo editing, and quick and informative engagement with the audience of each post. Produce weekly sponsored “snack hack” videos published on my Instagram Story in collaboration with a local food delivery service, and provide weekly analytics reports to the brand's marketing manager. Research local restaurants and create value-added content for daily Instagram Stories and Feed posts. Account Representative , 03/2019 to 05/2020 Company Name – City , State Developed campaign materials including social media plans with paid Twitter ads, program announcements, pitch letters, and satellite media tour alert copy for multiple Johnson & Johnson pharmaceutical brands. Created internal communications for Janssen, including daily media monitoring reports for C-suite executives, company-wide emails, LinkedIn articles published by leadership, training videos, and internal television slides •Provided updates on running projects and set project-based goals in weekly client meetings. Compiled research on pharmaceutical brands and their campaigns to find new business opportunities. Management Trainee , 06/2016 to 10/2018 Company Name – City , State Led operations of 4 Café departments concurrently, including overseeing 4 Team Leaders and 30+ employees. Successfully planned and led Café operations for Super Bowl 2018 and Catering operations for Thanksgiving 2017, increasing sales 40% year-to-year and ranking #2 in the company for sales, respectively. Trained 10+ managers and 50+ employees for 2 store openings and led teams for the first month of openings. Human Resource and Recruiting Intern , 01/2015 to 12/2015 Company Name – City , State Created and implemented social media network growth plans for 5 Financial Advisors via LinkedIn. Secured over 10 interviews per week for Advisor candidates, via email marketing strategy that I curated. Founded the Women in Finance Internship to drive recruitment of entry-level women Financial Advisors. Developed and pitched grant and internship program proposals for non-profit and corporate funding, securing over $6k in funding. Skills Social Media Strategy Digital Marketing Content Development Copywriting Photo Editing Microsoft Office Suite, Ads, C, content, Content Development, Copywriting, client, delivery, email, Finance, Financial, Leadership, letters, marketing strategy, Marketing, materials, meetings, Microsoft Office Suite, network, Photo Editing, profit, proposals, quick, recruitment, Research, sales, Stories, Strategy, television, articles ",20 " SALES ASSOCIATE Summary My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. Skills Effective at multitasking Works well independently and in groups Excellent Computer skills Organized Fast learner Personable Customer orientated Interpersonal communication Experience Sales Associate , 11/2018 to Current Company Name – City , State Analyze and properly process product returns Maintain and organize merchandise to drive sales Organize shelves to maintain store visual appeal Engage customers and promote specific merchandise Maintain records related to sales, returns, and inventory availability Recommend merchandise to customers based on needs and preferences Sell various products by demonstrating, explaining unique features, and educating customers on proper handling and care Answer incoming telephone calls to provide information about products, services, store hours, policies and promotions Volunteer - Receptionist , 09/2018 to Current Company Name – City , State Meet incoming customers with professional approach and provide friendly, knowledgeable assistance Keep reception area clean and organized to offer positive first impression to every visitor Helped set up events Greet customers, answer general questions, and direct to appropriate locations or personnel Stylist , 07/2018 to 10/2018 Company Name – City , State Initiated friendly conversation with each customer to determine level of assistance required Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement Handled price checks, merchandise transfers, and fitting room returns to keep store orderly Greeted each customer and offered to assist them to provide excellent customer service Followed all company policies, rules, and procedures to promote company goals and ensure safety Helped customers by answering questions and locating merchandise Sought opportunities to up-sell and add-on additional merchandise Rang up sales at registers and bagged merchandise Prevented store losses by utilizing awareness, attention to detail, and integrity Assembly Line Worker , 06/2016 to 03/2018 Company Name – City , State Received and correctly processed both written and verbal instructions Observed all safety policies and procedures Utilized established assembly instructions to complete jobs in an efficient and accurate manner Assisted quality assurance by visually inspecting items and removing defective parts Worked in a team-based environment to maintain line productivity Education and Training Associate of Arts and Science Wenatchee Valley College - City , State Currently Attending High School Diploma : 2017 Eastmont Senior High School - City , State Skills Self-motivated Dependable and reliable Effective at multitasking Works well independently and in groups Excellent Computer skills Organized Fast learner Creative Personable Internet Savvy Customer assistance Interpersonal communication Work History Stylist , 07/2018 to 10/2018 Company Name – City , State Initiated friendly conversation with each customer to determine level of assistance required. Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement. Handled price checks, merchandise transfers and fitting room returns to keep the store orderly. Greeted each customer and offered to assist them to provide excellent customer service. Followed all company policies, rules and procedures to promote company goals and ensure safety. Helped customers by answering questions and locating merchandise. Sought opportunities to up-sell and add-on additional merchandise. Assisted in ringing up sales at registers and bagging merchandise. Prevented store losses by utilizing awareness, attention to detail and integrity. Assembly Line Worker , 06/2016 to 03/2018 Company Name – City , State Built containers and pack parts in accordance with detailed packing specifications. Received and correctly processed both written and verbal instructions, prints and work orders. Observed all safety policies and procedures Utilized established assembly instructions to complete jobs in an efficient and accurate manner. Assisted quality assurance by visually inspecting items and removing defect parts. Worked in a team-based environment to maintain line productivity. Library Volunteer , 01/2017 to 06/2017 Company Name – City , State Checked in, checked out and renewed library materials. Located requested books on the shelves and in the library database. Sorted and shelved donated collections as needed. Cleaned and organized the shelves and display cases, including the checkout desk. Welcomed customers into the library and helped them locate items. Used time efficiently when not serving customers, including cleaning and updating library's website. Actively pursued personal learning and development opportunities. ",10 " LEAD TEACHER Summary To secure a position where I can utilize my skills, work ethic, achievement where we it can be an asset to your company. Highlights Knowledge of Windows Microsoft Word, PowerPoint & Excel and Internet Explorer hair stylist and makeup stylist. Experience Lead Teacher 12/2015 to 06/2016 Company Name City , State Promoted good behaviors by using the positive reinforcement method. Maintained daily records of children's individual activities, behaviors, meals and naps. Assigned to work with academic education director to provide and maintain a positive and appropriate educational program that meets the social, emotional, physical, and intellectual needs of the children within my care. Established a safe play environment for the children. Accomplishments During my time at this job i have learned to understand children at different age group, and how they function as their brain developed and interact with their peers. Passenger Service 06/2015 to 12/2015 Company Name City , State Greet passengers and check documents Input passengers information into the computer Checked baggage and collected baggage charges. Printed itineraries and tickets for an average of 30 passengers per flight. check in passengers for flight resevations Escort first and business class passengers to lounge Check and scan boarding pass before passengers board the plane Teachers Aide 01/2015 to 03/2015 Company Name City , State Assigned to work one and one with child that has autism. Assistant to the one and one with his/her academic needs as well as toiletries. Do daily activities that are random for him/her to get acquainted withe the lesson/task Direct Support Professional 09/2014 to 04/2015 Company Name City , State check communication log for appointments and daily goals for service recipients. Read Record and share observation with other members of the team. Respect the rights of the service recipients and teach them to speak up for themselves. Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems. Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene. Acted as a role model for clients by exhibiting positive behaviors. Education Associates of Science : Teachers Education December 2010 Medgar Evers College City , State Teachers Education High School Diploma : Liberal Arts 2005 Thomas Jefferson High School City , State , USA Willing to relocate: Anywhere Skills academic, autism, book, clients, customer service, database, Internet Explorer, director, Excel, PowerPoint, Windows, Microsoft Word, purchasing, quick, Read, sabre, Sales, Staffing, Inspect vehicles Additional Information Willing to relocate: Anywhere Authorized to work in the US for any employer ",3 " DIRECTOR OF DONOR RELATIONS Professional Summary Dynamic leader, with outstanding experience in major gifts, fundraising, event management, donor relations, government and community relations, public relations and marketing, board management and development, and strategic planning.  Adept at motivating and leading staff and promoting an entrepreneurial spirit that thrives through discipline and pragmatic thinking. Skills Strong verbal communication Budgeting and finance Project management Process implementation Extremely organized Client assessment and analysis Team leadership Self-motivated Work History 03/2016 to Current Director of Donor Relations Company Name – City , State Montclair State University's office of Advancement is tasked with raising funds to further the University's commitment to educate a diverse community of learners through alumni and friends of the University. Responsible for three direct reports as well as a $1.2 million dollar fundraising budget. Responsibilities include: designing, implementing and coordinating an institution-wide comprehensive donor relations and stewardship program that consistently engages and appropriately promotes donors at all levels as well as managing key fundraising events. Accomplishments: Managed and achieved 100% of Annual Golf Outing goal by engaging more sponsors and reducing costs through collateral cost reduction. Managed and Achieved 133% of Annual Scholarship Dinner goal, this was done by engaging vendors as sponsors and managing the budget more efficiently, as well as implementing new ways to recognize sponsors. Implemented efficiencies to manage acknowledgement policies and procedures across the Division and University that were essential for a comprehensive donor relations program. Designed, documented, and implemented a systematic and integrated donor relations program that encompassed donor cultivation and recognition events, endowed position installations, and building naming dedications. Responsible for devising and using consistent, accurate, and appropriate information-sharing mechanisms for stewarding prospects and donors. 09/2014 to 03/2016 Director of Development Company Name – City , State As a Roman Catholic, college preparatory school under the auspices of the Archdiocese of Newark, IHA is committed to graduating savvy, critical thinkers who are confident, independent women are prepared for their futures. Responsible for $1.2 million dollar department fundraising budget, including participation in budgeting process and monitoring of revenue and expenses. Managed annual fund, capital campaign, scholarship, marketing initiatives, and stewardship programs and established metrics for review. Accomplishments: Modernized IHA's external brand recognition, to include new admissions materials, development materials, stewardship report and brand guide. Manage a staff of 2, who are responsible for donor recognition, acknowledgement process as well as prospect research. Reengineered annual fund program, increasing net revenue by 45% Designed and implemented long-term advancement plan, including strategies related to the cultivation, solicitation, acknowledgement and ongoing stewardship of individual, corporate and foundation donors and campaigns for capital projects. Outfitted new STEM classrooms with grant donations from Konica Minolta Achieved 100% of annual capital campaign goal for FY15 Instituted Alumnae giving program, as well as Reunion Giving amongst classes, achieved over 100% of initial goal. Manage a portfolio of 250+ major gift prospects and have achieved 100%+ of FY15 goal on target to achieve FY16 goals. 10/2013 to 09/2014 Donor Relations Manager Company Name – City , State Saint Peter's University's office of Advancement is tasked with raising funds to further the University's Jesuit Catholic identity and commitment to educate a diverse community of learners through alumni and friends of the University. Responsible for $250,000 individual fundraising budget, including participation in budgeting process and monitoring of revenue and expenses. Managed scholarship reporting, capital campaign, and event programs and established metrics for review. Oversaw all aspects of donor stewardship, scholarship endowment, portfolio of 100+ prospects and management of the Board of Regents. Accomplishments: Increased Board of Regents participation within the following priorities: Regents Symposium, Sponsorships, Scholarships, Mentorship, and Internship opportunities. Liaised with Office of Admissions on their behalf. Managed a major gifts portfolio of 100+ and achieved 100% of 2014/2015 individual, corporate and foundation goals. Developed a system to customize relationship management for leadership-level donors, with particular oversight of the University's ""Top 25"" VIP donors. Work with LGOs to ensure these donors receive appropriate levels of stewardship reporting, recognition and guidance with respect to their interactions with the University. Managed all donor scholarships, to include tracking of all funds and awards made, donor communication and reporting. Transformed Scholarship process as it pertains to all stakeholders to include: Donors, Advancement, Finance, Financial Aid and Admissions. Provided new opportunities for donors to meet scholarship recipients. Managed the pledge process for the $60 million dollar Student Center imitative. Bergen County representative for the University at all key opportunities within the region. Responsible for supervising, creating, executing and overseeing a comprehensive donor acknowledgement, reporting and recognition program, including advising on complex and carefully orchestrated events and programs for the University's donors. 11/2010 to 10/2013 Annual Fund and Special Events Manager Company Name – City , State Englewood Hospital and Medical Center Foundation raises private funds to further the Medical Center's vision to become the regional leader in providing state-of-the-art compassionate care in a humanistic environment. Responsible for overseeing all elements of $2.5 million Annual Fund. Accomplishments: Increased corporate and community sponsorship's of all signature events by 45%. Managed a major gifts portfolio of 100+ and achieved 100% of 2012 & 2103 individual, corporate and foundation goals. Transformed 13 year-old Breast Cancer Walk. Increased net revenue by 75% in one year. Established Foundation's first Business Partner Program as well as Physician Partners Program which offered a new revenue stream to augment the Annual Fund. Manage Annual Fund's donor programs: Leadership Society ($1,000+ individual donors); Business Partner Program and the Physician Partners as well as Caduceus Society; achieved 100% of goal in 2012 and will do so again in 2013. Achieved 100% of goal for all 2012 and 2013 events, while staying within expense budget. Manage key volunteer committees for all signature events. Implemented annual $3.2 million advertising program Accomplishments: Provided leadership to key service line representatives, developing dynamic advertising programs to promote hospital and develop new business. Managed vendors and established metrics for review on all campaigns. Negotiated 25 free bus sides/tails for EHMC Foundation to advertise Walk for Awareness Breast Cancer Walk Recipient of 2012 Aster and Jersey Awards for Bariatric and Maternity Ad Campaigns. 04/2010 to 11/2010 Special Events & Annual Fund Manager Marketing Communications Specialist Company Name – City , State For 100 years, the American Cancer Society has worked relentlessly to save lives and create a world with less cancer and more birthdays. Together with millions of our supporters worldwide, we help people stay well, help people get well, find cures, and fight back against cancer. 03/2009 to 04/2010 Director of Special Events Company Name – City , State Managed all annual events within in the North Jersey Region to include Golf Classic, Gala, and Making Strides against Breast Cancer Walk. Achieved 100% of all goals while staying within expense budget. I was the first MSABC Walk Director to achieve goal in 6 years, I did this mainly by engaging two additional key sponsors, but more importantly by adding eleven additional ""Pacesetters"" who raise a minimum of $5K each. Accomplishments: Transformed Making Strides Against Breast Cancer Walk achieving goal of $546,000. I was the first individual to achieve goal for this event in 6 years. Recruited two new board members who were instrumental in revitalizing Golf Committee. Managed small team of direct reports and volunteers. Established new metrics for review. Oasis is dedicated to feeding and clothing needy women and children and to offering them educational resources and skills to obtain meaningful employment and to break the cycle of poverty. 01/2006 to 03/2009 Director of Fund Development Company Name – City , State Responsible for $1.5 million fundraising budget, including participation in budgeting process and monitoring of revenue and expenses. Managed annual fund, capital campaign and event programs and established metrics for review. Accomplishments: Achieved ""Charity Navigator, 4 Star Status"" during my tenure. Modernized Oasis's external brand recognition, to include a new website, a dynamic new social networking presence and many significant press placements including Fox News Channel, New York 1, The Star Ledger, The Record and USA Today. Closed $500K budget gap through strategic board initiatives. Achieved 100% of goal on all signature events. Reengineered direct mail program, increasing net revenue by 25% Established first volunteer special events committee Designed and implemented long-term fund development plan, including strategies related to the cultivation, solicitation, acknowledgement and ongoing stewardship of individual, corporate and foundation donors and campaigns for capital projects. is a total process approach company and provides the finest marketing support solutions to clients in the forefront of their industries. 11/1997 to 10/2004 Senior Marketing Communications Manager Company Name – City , State Developed and managed all aspects of client portfolio, to include sales, marketing, branding, trade shows, public relations, web, etc. Accomplishments: Increased sales portfolio by 75% Achieved sales goals annually Awarded Customer Service Award in 2008 and 2009 Managed and implemented new branding, marketing communications and trade show/event initiatives for existing clientele. Sony is a diversified global company at the forefront of technological innovation and entertainment. Sony Electronics is the sales and marketing arms of Sony's global electronics business. It is a leading provider of audio/video electronics and information technology products for the consumer and professional markets. 01/2002 to 09/2002 Digital Media Specialist, Senior Marketing Communications Specialist, Senior Market Analyst Company Name – City , State Implemented online product launches into the B2B & B2C market while executing updates specific to each product line. Responsible for general production and tradeshow coordination of booth, events, premium items and collateral for multiple business units and managed advertising budgets. Received Award for the production of the first CDR for largest tradeshow, NAB, which contained all broadcast product collateral. Managed internal sales award program and ensured confidentiality on highly sensitive information, as well as manage all updates to the programs' website. Community Hospital committed to being a leader in the community in offering quality healthcare with a commitment to caring. Corporate Relations, Sales Representative Liaison to physicians, community leaders, government and corporate leaders to secure and gain market share. Accomplishments: Increased business by 35% in first quarter of 2002 by marketing the services of the hospital to doctor's offices and corporate clients Negotiated all sales contracts with customers at senior management level, and increased profitability by 22%. Raised funds for health care initiatives and education through corporate solicitation. Achieved 100% of gross goal for ""Women of the New Millennium"" program as well as the annual gala & golf outing. Affiliations Board Member of Julia's Butterfly Foundation, Wyckoff, NJ Education B.A : Political Science Montclair State University - City , State Political Science Skills Raisers Edge, Donor Perfect, Microsoft Office, Publisher, Adobe Creative Suite: PhotoshopCS3, DreamWeaverCS3, Adobe Writer, HTML, CorelPainter, SAP, Access ",12 " HR INTERN Summary An enthusiastic student, highly motivated and committed to developing personally and professionally. Have the ability to learn quickly, work efficiently and use my educational knowledge effectively in work settings. Skilled in research, multi-tasking, time management and communication. Experienced in human resource / organisational management, counselling and business development.  Educational Background Master of Arts , Organisational Psychology 2018 Alliant International University － City , State , United States California School of Professional Psychology Master of Science , Counselling Psychology 2015 Avinashilingam Institute for Home Science and Higher Education for Women － City , State , India GPA - 3.63  Bachelor of Arts , Mass Communication 2013 Amrita Viswa Vidhyapeetham － City , State , India Amrita School of Communication GPA - 3.07  Experience HR Intern Jul 2016 to Current Company Name － City , State I get candidates moved through the hiring process, making sure that they are properly credentialed and meet all of the company's and the clients requirements.     Basic background checks                     Contact candidate's references & collect necessary information License and employment verification -Reviewing/uploading credentials  Pre-screen applicants from job boards (Indeed & Zip Recruiter) Make and send badges Attend/transfer calls, take messages Work independently and as part of a team to achieve the company's goals. Bookstore Volunteer Feb 2016 to Jul 2016 Company Name － City , State Opening the store Account and check the closing and opening balance Maintain complete and accurate records of the store's transactions Rearrange books to maintain a neat and tidy reading area Assessed customer needs and responded to questions Assistant to the General Manager Apr 2015 to Nov 2015 Company Name － City , State Managed the day-to-day tactical and long-term strategic activities within the business. Reviewed and approved billing invoices and expense reports. Counselled and mentored 53 staff members by offering constructive feedback, stress management techniques and guidance. Traveled with the manager to take notes and prepare minutes at meetings. Screened telephone calls and inquiries and directed them as appropriate. Maintained and recorded financial accounts of daily sales, purchases and other expenses.  Student Intern Jan 2015 to Feb 2015 Company Name － City , State Administrative Assistance. Conducted & scored tests (16PF, Stress Inventories) to new clients and as follow-ups. Established rapport, collected & organised new client data. Administered ""Positive Therapy"" to patients. Assisted with rehabilitation activities. Individual, Family & Matrimonial Well Being/Therapy, Educational counselling, De- addiction / Smoking cessation and suicide prevention.  Intern Dec 2014 to Jan 2015 Company Name － City , State Assistance and guidance to families below poverty line. Counselling individuals with issues relating to family, marital, legal issues. Provided sex education, awareness about good/ bad touch to young school students. Observed the counselling sessions provided to sex workers.  Summer Intern May 2014 to Jun 2014 Company Name － City , State The internship program was systematically split to accommodate sufficient training in De-addiction centre, Special school for mentally challenged children, Psychiatric clinic for adults and counselling centre. Witnessed and assisted with an ECT session administered by the Chief Doctors. Collected information about clients, using techniques such as testing, interviewing, discussion, and observation. Gathered feedback from patients on medications, diagnosis and effectiveness of therapies. Gained knowledge and experience observing doctors provide counselling to patients and families.  Skills Microsoft Excel, Outlook, PowerPoint, Word.  Excellent communication Skills Organisational Skills SPSS Data Entry Researches Autosuggestion as a mediator in weight management in female college students. Master's Thesis. (M.Sc, 2014-15)  Sample: 82 female college students, convenient sampling method. The selection of the 82 participants were based on the Inclusion and Exclusion Criteria. The participants selected were assessed for their anthropometric data and they also completed WHO (Five) Well- Being Index. Group A (Exercise Diet Autosuggestion) and Group B ( Exercise Diet ). Results: A marginal but not a statistically significant difference in the body weight of the participants in both Group A and Group B. There was a statistically significant difference in the well-being of the participants in both Group A and Group B.  Mindfulness and Burnout of Teachers in StateBoard and Matriculation schools (Demographic factors). Master's Project. (M.Sc, 2014) Sample: 150 (51 Female and 24 Male in State board)(58 Female and 17 Male in matriculation) Scales : Mindfulness Attention Awareness scale and Burnout Inventory. The data were analysed by standard statistical tools such as karl pearson co- efficient of correlation, analysis of variance and t-test. Result: There were no statistically significant relationship between Mindfulness and Burnout in both Matriculation and State board schools.  Relation between Indian Zodiac and Personality types(MBTI). Master's Project. (M.Sc, 2015) Sample: 100 samples (Female 52 & Male 48) , were randomly selected. The Myers Briggs Type Indicator (MBTI) was administered and scored. The results showed that there was no significant relation between the two variables. The sample size cannot determine the relationship, further studies can be done to conclude or disprove the findings of the current study.  Publications Snega Prabha S. A writer in the Mind. SPEAR (Sawyerpuram Pope's Emerging Aspirants In Research). Volume: II, No : 2. ISSN:2319-1902. July-December 2013. Dr. Preetha Menon, Snega Prabha S. Autosuggestion as a Mediator in Weight Management in Female College Students. International Journal of Scientific Research, Vol: 4, Issue: 7 July 2015.  Certifications Foundation Course on Education of Children with Learning Disabilities, Certified by Rehabilitation Council of India. (2014) TA-101. Introduction to Transactional Analysis. (2015) Hypnotism and it's Application in practice. (2015) Bio Ethics in Research. (2014)  Affiliations APA - American Psychological Association (2016) Affiliate  Volunteer Activities San Diego Humane Society - San Diego, CA (June 2016 - Present) Humane Animal Society - India  (Aug 2014 - Nov 2015) Puppy Palace - India (Aug 2014 - Nov 2015) ​ ",0 " CONSULTANT Professional Profile Highly motivated and self-driven Systems Analyst with vast experience in various environments and technologies in support of multiple departments across the enterprise. Expertise in Software Development Lifecycle (SDLC) and Computer Systems Validation (CSV). Looking for an opportunity to apply and develop strong analytical skills and problem solving techniques. Qualifications Documentum DCM and Documentum D2, MS Access, VBA, C, C++, some HTML, Assembly language programming. Project leadership, strong technical skills, analytical skills, problem-solving skills, organizational skills and communication skills Systems analyst, general application support, software development, data communications, System administration Expertise in SDLC on small to large projects Proficient in SDLC and Computer Systems Validation Requirements and Documentation Experience Consultant January 1999 to November 2015 Company Name － City , State Provides consultant expertise in various roles supporting McNeil Consumer Healthcare including but not limited to the following applications: shop floor application, document management application, timekeeper application, business process applications. Knowledgeable in the SDLC process and GxP, SOX compliant applications. Most supported applications have been FDA validated applications requiring significant Computer System Validation experience. Project Leadership roles in several projects including application upgrades. Provides support to a GxP compliant document management application based on Documentum D2 as well as older Documentum DCM environments. Support includes detailed analysis of issues including document transformation, printing issues, reporting and general user troubleshooting. Providing Level 2 Production Application support, attend to user requests through ITSM and emails Monitoring the Support Mailbox during the Support hours Generating Scheduled and Adhoc Reports for Users Daily Consistency Checks to ensure proper functioning of the servers, services and Documentum jobs and other related activities Bug fixing in the application supported that may require Change Requests Providing solutions to minor Enhancements in the Application that requires Change Requests Responsible for Doing Root cause analysis for recurring issues. Escalating to Level 3 Support/ application Core Team where issue is out of scope of Level 2. Follow up with different support groups like Windows Team, DBA Team as and when needed Monitoring the Validation Environment to ensure proper functioning. Monitoring the Training Environment to ensure User Training can run smoothly. Provides support to SOX compliant payroll application which tracks the hourly wage employees times and reports into the J&J corporate system. Provides support to multiple Microsoft Access database and applications. Prior support including designing, developing and testing VBA code in the databases and Excel spreadsheets. Provided support to FDA-validated manufacturing application that aided the shop floor in reporting activities involved in the manufacturing process as well as creating, managing and reporting on non-conformances. Involved in various roles and projects to support IT rollouts and upgrades of the Windows operating system. Consultant January 1990 to January 1999 Company Name Provided consultant expertise to customers in various roles and expertise including but not limited to the following responsibilities: Provided design, development, testing and support for Client/server messaging application to provide the communication between VAX and IBM systems for a large steel company. Provided design, development, testing and support for and electronic batch record application within a large team consisting of consultants and customer. Provided relational database expertise on multiple projects for various applications and technologies. Provided training for several Digital products to customers. Provided system administration support to several customers. Systems Programmer January 1985 to January 1990 Company Name － City , State Designed, developed, tested and supported a real-time client/server application to provide messaging. communications from a VAX/VMS application to an IBM application. The application tracked the movement if trains. and locations. The application was originally written in assembly language and later converted to C. Provided general system and network administration support. Education M.S : Computer Science Data Communications , 1996 Villanova University － City , State Computer Science Data Communications B.A : Computer Science , 1985 LaSalle University － City , State Computer Science Skills analytical skills, Assembly language, C, C++, Client/server, communication skills, consultant, Data communications, database and applications, DBA, databases, designing, document management, Documentation, Documentum, some HTML, IBM, managing, manufacturing process, messaging, Microsoft Access, MS Access, Excel spreadsheets, Windows operating system, Windows, Windows 2000, Windows XP, network administration, Operating Systems, organizational skills, payroll, programming, Project Leadership, real-time, relational database, reporting, SDLC, servers, System administration, User Training, troubleshooting, upgrades, Validation, VAX, VAX/VMS, Vista, VBA, Windows Server, written ",11 " DIRECTOR OF INFORMATION TECHNOLOGY Professional Profile Senior Project Management Position Senior Project Manager with over 25 years of diverse experience including health care, private sector, local and state government and aerospace/defense contracting. Successful management of fast-paced private sector projects as well as large multi-departmental/multi-agency government projects. Provided mentoring and professional quality training to hundreds of project managers. Proven competence in leadership, communication, project planning, budgeting, design, change control, execution, implementation and support. Experience Director of Information Technology , 10/2013 to Current Company Name Member of the Health Care Executive team responsible for the delivery of technology to two hospitals, 40 clinics, Public Health, Behavioral Health, Medical Examiner and the County's Health Insurance plan. Implemented Service Now, ITIL Active Directory and Office 365 for the agency. Responsible for the agency's Informatics organization. Oversaw the outsourcing of the agency's Cerner EHR system, implemented two major Cerner upgrades and developed the technology plan to implement the agency's new hospital. Developed and managed the County's Project Leadership Academy. The Academy trains and mentors project managers from various agencies using PMI /PMP grade training materials and examples. Senior Project Manager/Architect/Business Analyst , 04/2001 to 10/2013 Company Name Health Care Agency - Electronic Health Record System Managed the implementation of a $50 million Cerner system across two hospitals, 40 clinics and Public Health in 14 months, The system included 56 solutions including registration, scheduling, patient care, and billing. It included interfaces to PACS, Pyxis, and other outside entities. Land Management Providing Project Management Office (PMO) oversight and mentoring to project managers on a major upgrade ($4.5 million) to the County's Land Management and Permitting System. Includes executive status presentations, multiagency coordination and mentoring/supervision of 2 junior project managers. Fire Department Enterprise Architecture Initialization, analysis and estimating for a $6 million upgrade of the Fire Department's IT systems including the development of a data warehouse and executive dashboards. Property Tax Led a team of analysts to develop a comprehensive requirements document for a replacement property tax system. This document was then used in a Request For Proposal for the new system. The system will serve five County organizations consisting of approximately 400 employees as well as thousands of taxpayers. Managed the requirements definition, design, development and implementation of a number of large Law Enforcement / Public Safety systems. This included an Inmate Management System, Records Management System (RMS), Mobile Field Reporting System, Mobile Computer Aided Dispatch (CAD) System, Wants/Warrants System and Investigative Case Management System. Most of these systems share a common data architecture and serve over 900 members of the Sheriff's Department. Projects were between $500K and $1million in size. Project teams varied between 5 and 15 people. County Telecommunications Managed the implementation of a Cisco based data network and VoIP telephone system at all the County's main campuses. The scope of the $4 million project included 4000 phones and 180 switches/routers. Stepped in and managed a Countywide Microwave project that was already underway and in trouble. This $12 million project used Harris equipment at 18 sites. Five of these required new construction including towers, generators and shelters. County IT Services Implemented the Service-Now package for the IT department. This included implementation of ITIL processes. Provided several new project management concepts to other county development teams. Established new tracking and reporting standards. Mentored other project managers. Principal Consultant/Senior Project Manager Principal consultant , 03/1997 to 04/2001 Company Name for the company's CRM practice. Acted in roles including Project Management, Architect and Lead Designer on the below listed projects. RR Donnelley - Managed the design and development of a customer B2B portal for RR Donnelley's Book Division to provide secure access to customer's proprietary reports using data aggregated from disparate databases within numerous Publishing Services facilities. Portal was developed with BroadVision One-to-One Enterprise for all major functions. Advest - Managed the design and development of a Web-based workflow enabled electronic new account form system. System was a custom application to implement online account data collection, real-time compliance, workflow processing and interface to Advest's ADP back office system. Franciscan Winery - Developed a CRM and Decision Support solution across several departments and vendors based on Epiphany technology. Project included the design of both an Epiphany data mart and a separate customer data warehouse. A new set of applications was designed to load, maintain and access the customer's data warehouse. Mattel - Designed and marketed proof of concept for an Internet marketing solution. Solution included leading edge integration between Epiphany and Annuncio products. Royal Alliance Associates - Developed a fully integrated front office/back office new accounts system. System took information from representative's desktop, loaded it into the back office new accounts system, performed compliance tests, interfaced to Royal's clearing vendor and supported customer support for representatives and clients. Senior Project Manager , 03/1992 to 03/1997 Company Name Major Projects Rearchitect of Altris' product suite Implemented Customer Support Desk, introduction and implementation of Project Management processes. Arco Alaska - Managed the implementation of a custom engineering drawing change solution, which reduced engineering change cycle time. Bell Helicopter - Managed a project to implement capture of high volumes of purchase orders and supporting documents for later access and distribution across Bell's vast campus and off site offices. MCA/Universal - Managed the implementation of a solution to load and track contracts for MCA's clients and vendors (actors, etc). System required a custom implementation of a full text search engine integrated with the Altris document management technology. Caterpillar - Managed the implementation of a distributed database imaging solution that provided drawings to the shop floor at several major utilities. Created and developed multiple system delivery organizations: A quality assurance group; Test and development labs; Engineering product release group; Product packaging group; Installation teams; Training centers; Customer support. Led several process re-engineering efforts that combined with the individual group's focus to substantially improve overall customer satisfaction. Implemented several new project management concepts in the IT industry. Developed and taught project management classes and have acted as mentor to over 100 project managers in the last 15 years. Ventura County Sheriff's Department. Graduated in 2009 with the honors of Class President, Top Academic Award and Top Cadet award for Leadership. Education MBA Pepperdine University BS : Biology Computer Science Loyola Marymount University Biology Computer Science Numerous classes in Project Management and virtually all facets of IT Systems Skills Academic, Active Directory, ADP, apple, Architect, Agency, B2B, Behavioral Health, billing, Book, BroadVision, CAD, Case Management, Cisco, concept, contracts, Ventura, CRM, clients, customer satisfaction, Customer Support, data collection, data warehouse, databases, database, Decision Support, delivery, document management, edge, estimating, focus, front office, drawing, imaging, Insurance, Internet marketing, ITIL, Law Enforcement, Leadership, leadership skills, mentor, mentoring, access, Office, MS Project, Microwave, Enterprise, network, new construction, packaging, PACS, patient care, PeopleSoft, Permitting, presentations, process re-engineering, processes, Project Management, Project Leadership, Proposal, Public Health, Public Safety, quality assurance, real-time, reporting, requirements definition, RMS, routers, SAP, scheduling, SQL, supervision, switches, Tax, Telecommunications, telephone, phones, training materials, upgrades, upgrade, utilities, VoIP, Warrants, web development, workflow ",2 " TEACHER Profile I am a highly qualified K-12 Vocal Music Teacher holding a BS in Music Education from Kansas State University and Sterling College. (1999) I believe in building a solid foundation in the formative years and helping students find many different ways to experience music.I lead them to develop passion in music and performance that leads them to continue in Music in Middle, High School and beyond. Providing multiple delivery methods in teaching, assures each student will experience, learn and retain key music knowledge in they way that they learn best. Using Brain Research Strategies, coupled with Multiple Intelligences, HOTS, and Explicit Instruction, I have found a way to teach students Music through all Core areas. Music is a Universal Language. Regardless of gender or race, music looks the same on paper but is experienced in numerous ways through Culture. I am passionate about teaching! Areas of Expertise Trained in Explicit Instruction Trained in HOTS Instruction 4 Years MTSS Leadership Team Corporate Trainer Customer Service Manager Quality Control Specialist Corporate Scheduler Professional Experience 08/2002 to Current Teacher Company Name － City , State Taught K-12 Vocal Music and 9-12 Band Assistant. Responsible for two schools, one Elementary and one Middle and High School. 6-8 Vocal Coleman MS, K-8 Vocal Music Horace Mann Dual Language Magnet and K-5 at Jackson Elem. At Coleman MS had a Choir of 85 7/8 students and a rotation of 6th Grade Students. Taught General Music and also Choir and performed 3 concerts a year and assisted with Musicals. Horace Mann, rebuilt a new Vocal Music Program from K-8th Grade. Improved Choral Quality and built concert attendance from 40% to 98% in 1.5 Years. Started a select performing group of 3-5Th Graders called Singing Ambassadors. Served as Latchkey Co Director for 3 years and Latchkey Assistant Director for 1 year. Worked in a Dual Language environment for the past 11 years and implemented Dual Language Strategies in my content area. 08/2001 to 07/2002 Teacher Company Name － City , State Taught K-12 Vocal Music and restructured HS Music Curriculum Responsible for Elementary at Windom and MS/HS at Little River Was HS Band Assistant 08/2000 to 05/2001 Teacher Company Name － City , State Taught six sections of each grade level of Kinder through 2nd Grade Students. Gave three programs a year and helped tutor individual students. Accompanied for a select group of 3-5 Grades. 08/1999 to 05/2000 Teacher Company Name － City , State Vocal Music 5-8 Band and 5/6 PE. Taught Vocal Music to Kinder through 8 Grade. Took MS students to contest, and District Choir. Taught Beginning and Advance Band to MS students and took to contest and District Band. Taught 5-6 PE. 05/1995 to 10/1996 Vice President of Human Resources Company Name － City , State Hired all levels of new hires for the CU. Also served as part of the management team. Assisted in new accounts when needed. Provided all hospitality for visitors and Board meetings as well as special events. Worked closely with all people to maintain positive work environment and keep morale high. Assisted with complaints and provided customer service when needed. 01/1994 to 01/1995 Scale Interface Installation Specialist and Customer service Specialist Company Name － City , State Traveled a 3 state area to put COOP scales on computer interface, then train staff how to use our product. Troubleshoot over phone or travel to address issues and follow up. 08/1991 to 11/1993 Quality Control Compliance and Asst Corporate Trainer Company Name － City , State I answered all Presidential Complaints, forwarded complaints to President, was part of the Presidents Council and traveled to Cherry Hill, NJ twice monthly to meet with corporate to make sure we were compliant with other GE Customer Service based companies. Assisted in Corporate Training of Customer Service Representatives. Managed 14 phone reps. Used phone monitors to monitor service provided by my team of 14 phone representatives. Provided feedback and used motivational strategies to improve customer service. Education 1999 BS : Music Education Sterling College － City , State Music Education Music Education After taking a 10 year break from Education and working in Management with GE Capital, I finished and obtained my Music Education Degree. 1989 Select One : Music Education Kansas State University － City , State Accumulated 176 college credits toward Music Education Affiliations Member of KMEA/NEA Member of UTW Member and Executive Council of the KSU Alumni Choir Skills Corporate Trainer, Member GE Capital President's Council, Quality Control and Customer Service Management. Motivational Strategist ",3 " FINANCIAL ANALYST INTERN Skills Financial Planning & Analysis, Analytical skills, Forecasting, Portfolio & Wealth Management, Financial Reporting, Business Analysis, Financial Consulting, Quantitative Analysis, Market Research, Financial Modelling, Project Management, Strategy, Operations, Risk Management, Corporate Finance, Global Finance, Product Management Slabware, Quickbooks, Busy LS, Microsoft Office, Microsoft Excel, Mutual Funds, Alternate Investments, Real Estate Funds, Mortgages, Consumer Loans, Insurance, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook Experience 05/2017 to 08/2017 Financial Analyst Intern Company Name － City , State Augmented company profits by 25% by conducting a detailed financial analysis and refining the budgets and forecasts. Analyzed company financial reports to make recommendations for revenue generation and cost reduction. Reduced 30% costs by designing financial process tools, and implementing pricing strategies for process improvement. Spearheaded and led due diligence for Acue Marmonite's international projects in India, identifying key risk factors and forecasting investment viability and educated the senior management about the project NPV. Developed innovative financial tools to simplify Business Requirement Documentation (BRD's), which helped record-keeping, understanding client business and expanding client relationships. 11/2015 to 07/2016 Manager Company Name － City Retail Banking - Affluent Business. Amplified the high net worth client portfolio from USD 16 million to USD 18 million in less than 9 months. Recommended customized product portfolios to high net worth clients through financial planning and investment analysis resulting in average client portfolio growth up to 27%. Administered regulatory and procedural compliance to ensure adherence to proper accounting procedures. Advised clients about global trade, designing customer centric propositions for hedging and mitigating risk. 09/2013 to 10/2015 Senior Advance Wealth Manager Company Name － City Retail Banking, and Wealth Management. Increased total portfolio value by USD 5 million, making it the largest in the region. Assessed client's financial objectives and risk profiles, identified investment opportunities, and prepared customized recommendations for asset allocation. Exhibited leadership capabilities by supporting, training and mentoring a team of wealth managers. Achieved highest personal loan sales figures for the year 2014 within the region. 04/2012 to 08/2013 Deputy Manager Company Name － City Enhanced portfolio value from USD 0.65 million to USD 1.05 million by acquiring new clients in the region. Boosted portfolio growth by 18% by analysing high net worth client portfolios, and advising tailed investment solutions. Exceeded bank's budgeted portfolio growth expectations by 34%. Carried out non-resident operations in the branch and implemented the retail Foreign Exchange (FX) Rated in TOP 40 mortgage sales performers award PAN INDIA within 5 months of joining Axis Bank. Fast-tracked to the position of Senior Wealth Manager within 15 months of joining HSBC. Received 'Dynamo' award for outstanding performance and commitment to fairness and integrity (HSBC). Ranked first among wealth managers in the HSBC Delhi region (Aug '14). Received 'Outstanding Performer' award. Ranked first for following Compliance and AML Practices for Operational Excellence in HSBC (2014). Education and Training Dec 2017 Master of Business Administration : Financial Analysis and Investments University of Connecticut School of Business － City , State Financial Analysis and Investments STEM - qualifying for 36 months OPT) *Vice President - Marketing & Finance for UConn Graduate Consulting Club *Student Consultant and Team Lead to CT based Start-up *Winner of the Cigna Strategic Investment Case Challenge Jun 2010 Bachelor of Arts : Economics Sri Venkateswara College, University of Delhi － City India Economics Skills accounting, Analytical skills, Banking, budgets, Business Analysis, Consultant, Consulting, Corporate Finance, cost reduction, client, clients, designing, Documentation, due diligence, senior management, Fast, Finance, Financial, financial analysis, Financial Planning & Analysis, Financial Consulting, financial planning, financial reports, Financial Reporting, Forecasting, Foreign Exchange, Funds, Insurance, investment analysis, Investments, leadership, Team Lead, Market Research, Marketing, mentoring, Microsoft Access, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, pricing strategies, process improvement, Product Management, Project Management, Quantitative Analysis, Quickbooks, Real Estate, record-keeping, Requirement, Retail, Risk Management, sales, Strategy, Strategic, Wealth Management ",21 " COMMITTEE MEMBER Executive Profile Result driven professional with experience in working with local and state government agencies. Organized and skilled in financial management, customer service, conflict resolution, EEO matters, contract negotiation, grant writing, and Homeland Security. Proficient in government, private sector, ordinances, rules, and laws. Exemplary ability to lead teams in cultivating a productive work atmosphere, resource management, and meeting external/internal deadlines. Ambitious professional offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an team player work ethic. Skill Highlights Customer Relations Problem Resolution Leadership/communication skills Public Relations Project Management Strategic Planning Contract Negotiations Performance Analysis Core Accomplishments Project Management:   Initiated the Brothers' Keeper Program which resulted in a multi-year private and government grant funding. Human Resources:   Spearheaded new recruitment and training program which increased retention of employees. Staff Development:   Launched well-received program of professional development courses for all staff in conjunction with the Commonwealth of Pennsylvania Municipal Police Officers' Training Commission. Professional Experience Company Name January 2016 to Current Committee Member City , State Works to facilitate citizen participation in the planning and implementation of the Durham Community Development Block Grant Program (CDBG). Ensures that decent affordable housing an d city services are provided to most vulnerable communities. Collaborate with local, state, and federal officials to create jobs through the expansion and retention of businesses in Durham. Company Name August 2015 to Current Correctional Officer City , State Supervise inmates in the close custody (death row, lock down, and mental health) housing units, and those segregated for administrative or punitive measures; instruct inmates in housekeeping and sanitation; supervise the issuance of clothing and other personal effects to inmates. Oversee periodic patrols of quarters and work areas and initiate counts of inmates at regular and irregular intervals. Maintain control and discipline including use of physical restraint and restraining devices; prevent the introduction of contraband into the institution/unit. Company Name October 2009 to April 2013 Sr. Police Officer/Field Training Officer (FTO) City , State Assumed first line supervisor duties for a patrol squad in the presence and/or absence of the lieutenant. Administered and completed performance evaluations; reviewed officers reports and daily activity logs for accuracy, completeness and essential elements. Patrolled assigned areas on foot and/or by motor vehicle to control traffic, prevent and/or deter crime and to arrest violators. Issued warnings and/or citations to motor vehicle operators when violations of the Commonwealth of Pennsylvania Motor Vehicle Laws were observed. Company Name March 2007 to July 2011 Program Coordinator/Case Manager City , State Maintained confidentiality in compliance with HIPPA laws, while organizing case records and providing assistance to clients with appropriate documentation; worked closely with local and state social services agencies. Assessed the functional, social, psychological, environmental, and financial needs of all clients. Structured and managed a cost-effective, comprehensive plan to meet the housing, living, and, social service's needs of the client, and implemented a short- term living plan that would help assist them as they worked towards total independence. Company Name December 2005 to March 2007 Sr. Mental Health Case Manager City , State Provided high-quality mental health and educational services to children and adolescents with special learning, social adjustment, dependency and behavioral health needs. Company Name February 2002 to August 2007 Sr. Police Officer/Anti Crimes Unit City , State Initiated drug interdiction and organized crime investigations. Effected many arrests as a result of my investigations of illegal drug organizations, collection of physical and scientific evidence, interviewing confidential informants, and interrogating suspects which led to confessions. Company Name November 2004 to March 2006 Mental Health Technician City , State Reviewed patient charts and treatment history for compliance issues with the Joint Commission on Accreditation of Health Care Organizations (JCAHO). Promoted the maximum cognitive, social, behavior, and emotional development in each patient assigned to me, in the most expedient and efficient manner. Company Name April 1990 to September 1996 Police Officer City , State Member of the Tactical Response Unit, which was responsible for making forcible entries to effect the safe execution of warrants. Served on the Commonwealth of Pennsylvania Office of Attorney General Drug Elimination Task Force. Company Name January 1989 to March 1991 Criminal Investigator City , State Initiated several undercover sales and purchases of United States Food Coupons. Prepared detailed reports for the United States Attorney for the Eastern District of Pennsylvania for prosecution. Drafted federal Affidavit's of Probable Cause for the U.S. Attorney of the Eastern District of Pennsylvania. As a result of my investigations, all of the defendants were found guilty for violating the U.S. Food Stamp Act (7 U.S.C.2024). Education North Carolina Central University 2016 Select One : Master of Public Administration & Master of Science in Information Science MPA/MIS City , State Dual Master's Degree in Public Administration & Information Science (Strategic Information Management). Coursework: Public Policy Administration, Economic Consequences, Urban Issues in Public Administration, Administrative Law, Principles in Public Administration, American Government, Intergovernmental Relations, Human Resource Management, and Information Systems in Organizations. Kaplan University 02/2013 B.S. Legal Studies : Legal Studies City , State GPA: Dean's List Honors *The National Society of Collegiate Scholars *Recipient of Accelerated Scholastic Scholars Scholarship Kaplan University Accelerated Scholastic Scholars Academic Achievement Award Charlotte School of Law City , State Coursework: Torts Liability 1 & 2, Legal Writing, Lawyer Practicing (LP), Professional Responsibility, Ethics, Civil Procedure Problems in Practice United States Dept. of Justice Deoxyribonucleic Acid (DNA) Initiative Training Forensic DNA for Officers of the Court Law 10 Legal Guide for the Forensic Expert Advanced and Emerging DNA Techniques and Technologies DNA Amplification for Forensic Analysts Communication Skills Report Writing Courtroom Testimony for Forensic Analysts Crime Scene & DNA Basics for Forensic Analysts DNA Extraction and Quantization for Forensic Analysts Collecting DNA Evidence at Property Crime Scenes Federal Bureau of Investigation (FBI), Training Division's Office of Technology, Research, and Curriculum Development (OTRCD): National Intelligence Awards Bravery Commendation - 1994, 1995, 2001, 2002 Valor Commendation - 1993, 1994, 2002 Unit Commendation - 1993, 1995 Professional Affiliations City of Durham Citizens Advisory Committee American Bar Association (Student Member) International City/County Management Association (ICMA) Council on Legal Education Opportunity (C.L.E.O.) National Conference of State Legislatures National Association for the Advancement of Colored People (NAACP) The Most Worshipful Prince Hall Grand Lodge of Maryland and Jurisdiction, Inc. Skills Team Leadership Departmental Operations Leadership Time Management Training and Development Conflict Resolution Negotiations ",8 " PROFESSIONAL FITNESS TRAINER, GROUP INSTRUCTOR Professional Summary My professional experience includes: ​ Professional Fitness Trainer  requiring leadership and exceptional people skills. Certified by the National Exercise and Sports Training Association (NESTA) and certified TRX trainer and Kettlebell trainer. Versed in various strength, agility group and private training sessions as well as specializing in high performance, sports and weight loss regimens. Office Manager  requiring management experience and superior customer service skills.  Scheduling appointments, insurance billing, phone skills, accounting, product sales and inventory and creating a caring and friendly environment are some of the skills involved on a daily basis. Massage Therapist with customer relations as well as customer comfortability and trustworthiness are important skills necessary to be successful.   Specializing in Deep Tissue, Sports, and Swedish Massage. Membership Management  with management experience in organizing, updating and facilitating Memberships for members of the YMCA.  Restaurant Hostess  with skills including phones, reservations and customer service. Experience Professional Fitness Trainer, Group Instructor February 2015 to Current Company Name － City , State My current employment at Wellfit Malibu as a Fitness Professional I lead group and private classes. Classes at Wellfit Malibu include HiiT (High Intensity Interval Training, Strength Training,Kick boxing, Circuit Training, Plyometrics and Agility Training, Aqua Fitness and Restorative Stretch classes. I am also responsible for administering the guests Test In and Test Outs using our InBody machine which records their body fat percentage, lean muscle mass, water levels, etc.. I take their measurements and explain their results to them for their future use in their fitness and nutrition journey. For those looking for a more in depth look at their fitness levels I can give them aVO2 Max and/or RMR testing at Wellfit Malibu. Most of all I enjoy helping and watching our guests transform physically, emotionally and spiritually right before my eyes. It is exciting to see what people can accomplish when they trust the support system around them and when they truly start to believing in themselves and their abilities. Manager/Certified Personal Trainer October 1995 to Current Company Name － City , State I currently work part time as an Office Manager and Professional Fitness Trainer which is both challenging and rewarding. My daily responsibilities as an Office Manager include; answering the phones, scheduling appointments for our Chiropractors, Physical Therapists, Massage Therapists, our Acupuncturist, our Skin Specialist and my own clients for Fitness Training. I am also required to keep the office accounting and insurance billing up to date. I order, label, sell and stock retail products as well as keep the office clean and efficient at all times. My goal is to provide a smooth running and well-balanced environment for both the patients and employees. As a certified fitness trainer my expertise has evolved by working with all different types of people; the young, the elderly, the weak, the strong, the couch potato, the professional athlete, the stay at home mom/dad, the workaholic, the rich and famous and the down to earth, all who have a similar goal in mind - Strength and fitness for a healthy lifestyle. I developed of a beach workout called ""Beach Plyo"" which incorporates cardio, plyometric training, endurance, strength training and coordination.   It is a total body workout in the soft sand which utilizes weighted balls, hurdles, ladders, plyometric jump boxes, exercise bands, etc..  It is an intense class for those seeking something off the main grid and want a bit of a challenge. I have also developed specific programs for the elderly so that they stay mentally and physically fit therefore preventing injury and/or illness. In geriatric training there are two main focuses: Balance/Gait and muscle development. Through exercise routines consisting of standing balancing exercises, vision exercises, water therapy, walking, stationary cycling, yoga, pilates, tai chi and basic strength exercises they can accomplish increased muscle  strength, bone strength and their ability to walk and move. By keeping them active and physically strong improves their overall quality of life. I have also taught, coached and trained young children and teenagers in specific sports as well as for overall fitness. I have coached kids in track and field, soccer, softball, swimming and cross country. I love the simple competitive nature of kids. I enjoy finding ways to keep them motivated while keeping it fun. It is incredibly rewarding to watch them reaching goals they never thought was possible. Being a fitness trainer allows me to share my knowledge and experience with others and it also keeps me focused, balanced and organized. I have chosen an overall healthy lifestyle that I believe is inspirational to those I train plus it gives me the energy I need to give them my absolute best. Celebrity Personal Training Clients include: Patrick and Jillian Dempsey (Professional Actor & Make-up Artist to the Stars) Cher (Professional Singer, Actress, Director, Producer) Lori Stark (Owner and Creator of Chrome Hearts Jewelry and Apparel) Navi Rawat (Professional Actress) David Ellis (Director, Producer and Professional Stuntman) Greer Grammer (Professional Actress, Miss Golden Globe 2015, Daughter of Kelsey Grammer) Kenny G (World Class Saxaphone Performer). Massage Therapist January 1993 to September 1994 Company Name － City , State  I owned and managed an independent massage therapy business out of the Total Woman Gym in my hometown of Ventura, CA. I would advertise for my business and maintain a clean and serene massage therapy room with fresh linens and aromatherapy. As a Massage Therapist I enjoyed connecting with people in a therapeutic and professional manner. Professional Triathlete January 1989 to December 1995 Company Name － City , State As a pro triathlete I was given the opportunity to train and race all over the United States and internationally. I had the privilege of working and training with performance experts in track and field, swimming and cycling and triathlon. My sponsors consisted of Saucony running shoes, Oakley sunglasses, Danskin performance wear, Power Bar, Hamilton Bikes (now Easton), and Impex (a Japanese Nutrition company). Hostess September 1994 to October 1995 Company Name － City , State As a Hostess m y duties included setting up tables and stations for service, answering phone calls, making reservations, tasting food for quality and presentation and seating our guests in the appropriate sections. I really enjoyed working in an upscale restaurant where I had to exude confidence, poise and a positive attitude along with an excellent knowledge of food service. Membership Manager September 1987 to October 1990 Company Name － City , State As a Membership Manager I was responsible for selling, managing and updating all memberships for the gym. This job required many phone calls and meetings with new and existing members. I would make sure they were content with their membership and their experience in our gym. I truly loved working with people of all ages on a daily basis and making sure that all their needs were met. Education High School Diploma : Jun 1988 BUENA HIGH SCHOOL － City , State x Sports played: Varsity Swimming, Varsity Tennis, Varsity Soccer, Varsity Cross Country/Track Associate of Arts VENTURA COMMUNITY COLLEGE － City , State , United States UNITED STATES Sports Medicine Cal Poly San Luis Obispo － City , State , United States UNITED STATES Continued my undergraduate program and ran cross-country for the school team. CAL POLY SAN LUIS OBISPO, SAN LUIS OBISPO, CA UNITED STATES Completed undergraduate coursework and began Sports Medicine Program x Began my studies in Sports Medicine. Skills Professional Fitness Trainer (NESTA), TRX Certified Trainer, Kettlebell Certified Trainer, Office Management, Accounting, Scheduling Appointments, Insurance Billing, Certified Massage Therapist (IPSB, Los Angeles), Computer Proficient, Creative Problem Solving, Customer Service and Satisfaction. ",7 " IT CONSULTANT Career Overview Network administration veteran with extensive experience building, improving, supporting and architecting ASP-type infrastructures. Qualifications Windows Server 2000-2012, Active Directory, Windows Desktop O.S. 7 - 10, Exchange Server 2010-2013/VMWare vSphere (ESXI), Amazon Web Services, EC2, S3, CloudFront, Glacier, RDS, MySQL, MS SQL, Linux Centos 6, Apple IOS, SonicWall, Office365 Software: MS Office, RDP, Putty, SuccessWare21 Accomplishments CERTIFICATIONS:. Work Experience 01/2001 to 01/2015 IT Consultant Company Name Implemented and managed IT infrastructure Designed and managed Windows Active Directory Network (Windows NT 4.0, Windows 2000 - 2012 servers); Managed MS Exchange, MS SQL, SuccessWare21, Symantec Backup Exec, Kaspersky Virus Protection servers, and Sonic Firewalls; Managed and supported Tadiran PBX, AEONIX Contact Center, and CSI (VO) Call Accounting servers; Developed and implemented secure remote access solution for sales consultants and field service technicians; Provided hardware and application support for in-house and field service personnel; Installed, and troubleshoot applications and services on Windows and IOS devices; Network Design and Installation (Windows Networking, Active Directory) Hardware/Software Installation and Configuration Remote Access Solutions, including secure Wireless technologies Email § Database Development Services Performance Monitoring and Tuning Server Sizing and Capacity Planning Disaster Recovery and Business Contingency Planning Vendor liaison and product selection 24x7 network & application monitoring § Comprehensive network support agreements. 01/1998 to 01/2001 Sr. Systems Engineer/Project Manager Company Name 01/1996 to 01/1997 Network Analyst/Director of Operations City , State Member of global systems integration team. Provided field service functions in the maintenance, installation, and deployment of networking and document management solutions for law firms and various other clients in the South Eastern United States. Responsibilities include project management of server and network installations, upgrades, and conversions, daily monitoring and troubleshooting of servers and networks, Citrix Metaframe 1.8, Citrix Metaframe XP, Citrix Nfuse, and 24 hour on call support. Researched and defined client/server security architecture and provided technical leadership and coordination for the planning and deployment of Citrix solutions. Techmatics, In., Next Century Integration Develop and provide WAN and LAN solutions for various clients in Windows NT 3.51, NT 4.0, WFW, and Windows 95 environments. Including, Install and configure Internet access, remote access, system redundancy solutions that included all levels of RAID, and server mirroring technologies. Promoted to Director of Operations in December 1996, Washington Region: Supervised five employees: Successfully managed various projects in implementing client/server and Internet solutions for various clients. 01/1992 to 01/1996 Technical Analyst Company Name Responsible for the installation, maintenance and operation of all computer related hardware and software. Work with Technology Supervisor and Personnel Supervisor to maintain consistency with regard to word processing procedures among secretarial and word processing personnel and assist with ongoing training in new procedures. Support all inter-office telecommunications, electronic mail and Internet services. Serve as the System Administrator to Windows NT LAN supporting 150 users. Administer SQL Server and PCDocs databases. Coordinate with other firm offices regarding telecommunications procedures, and implementation of new technologies. Interact with vendors in acquisition of new software and hardware. Member of Morrison & Foerster Networking Taskforce: Provided feasibility study that preceded implementing client/server technology into the Morrison & Foerster environment. This included costs analysis as well as operation, and management evaluations of NetWare, Banyon Vines, Pathworks and Windows NT; Assisted in the implementation of client/server technology in nationwide offices: System integration and conversion from VAX/VMS, Decnet, 56KB to Windows NT, TCP/IP, Frame Relay Network. Education and Training AWS Certified Solutions Architect - Associate Level. January, 2016 UNITEK MCSE BOOTCAMP City , State February 2000 Microsoft Certified Professional, Microsoft Certified System Administrator. November, 2003 Interwoven Technologies, Inc. (formally iManage) Chicago, Illinois - iManage Certified System Engineer Computer Learning Center － City , State January 1988 Diploma : Computer Operations Computer Operations Degree Henderson County Junior College － City , State May 1985 Associates : Science, Business Science, Business Certifications AWS Certified Solutions Architect - Associate Level Microsoft Certified Professional (MCP) Microsoft Certified System Administrator (MCSA) Citrix Certified Administrator (CCA), Certified iManage System Engineer (ICSE) Skills Accounting, Active Directory, Apple, Architect, Backup Exec, Capacity Planning, Citrix, CCA, Citrix Certified Administrator, Citrix Metaframe, Citrix Metaframe 1.8, client/server, Hardware, conversion, clients, databases, Database Development, Decnet, Disaster Recovery, document management, electronic mail, Email, Engineer, feasibility study, Firewalls, Frame Relay, Internet services, Internet access, LAN, leadership, law, Linux, Director, Access, Microsoft Certified Professional, MCP, Microsoft Certified, MCSE, Exchange Server, MS Exchange, Windows Networking, MS Office, Office, Windows, Windows 2000, 2000, Windows 95, Windows NT, Windows NT 4.0, NT 4.0, MySQL, Network Design and Installation, network support, Network, Networking, networks, Next, NetWare, Operating Systems, Pathworks, PBX, Personnel, project management, RAID, sales, secretarial, servers, Software Installation, MS SQL, SQL Server, Supervisor, Symantec, System Administrator, systems integration, System integration, TCP/IP, telecommunications, troubleshoot, troubleshooting, upgrades, VAX/VMS, WAN, Windows NT 3.51, Windows Server, word processing ",11 " NON COMMISSIONED SECURITY OFFICER Summary Seeking an entry level position in a technology based company using my skills and familiarization with Apple/Mac/Windows operating systems. Experience Non Commissioned Security Officer Current Company Name － City , State * Understand and successfully execute post orders. ● Manage typical issues and problems professionally. ● to serve as a general security presence and visible deterrent by continually performing duties in an alert, professional manner. ● Detect suspicious activities. ● Observe criminal acts and rule infractions at or near my post which may be a threat to the facility, the client or employees at my work site. ● Report all incidents, accidents or medical emergencies to the appropriate persons including my supervisor, in a timely manner. ● Monitor C*Cure and closed circuit camera system. ● Issue temporary badges to contractors, vendors, and visitors with proper identification. ● Monitor temperatures in the server room and reset alarms if any due to high/out of range temperatures. *Detailed Daily Activity Reports (DAR) with times and dates of important information. ● Reset ""High Temp"" alarms on site following procedure and protocol. ● Maintained efficient operating systems within a closed/confined area. Petty Officer 3rd Class Aviation Ordnanceman Current Company Name － City , State *Provide security and physical protection for service members. ● Train fellow Sailors in security duties. ● Assist in riot control and riot prevention. ● Provide vital attack, defense and logistic support to the fleet. 1 volunteer Company Name － City , State *Clinical trial of investigative FDA drugs and help verify safety and tolerability. ● Supervised by medical professionals and explore how the medicine acts in the bodies of healthy volunteers. ● Detailed analysis of how the compound is absorbed, distributed, metabolized and excreted. Home delivery technician and warehouse associate Company Name － City , State *Delivery and install appliances in customers homes. ● Unload daily trucks of new inventory. ● Managed and inventoried product including hand tools to major home appliances. ● Janitorial duties in and around the store. 3rd Class Petty Officer Aviation Ordnanceman Company Name － City , State *Weapons Systems Operations Install, adjust, and test bomb racks, shackles, ejectors and launchers Test, adjust, and align aircraft gun systems. ● Load, download, install and remove aircraft guns and gun components. ● Load, download, assemble and disassemble aircraft missiles, rockets, and pyrotechnics. ● Troubleshoot electrical and electronic equipment and wiring circuits. ● Conduct authorized searches, conduct surveillance, identify narcotics and dangerous drugs, apprehend suspects, issue weapons and ammunition, conduct field sobriety tests, administer breathalyzer tests, secure crime and accident scenes, inspect crime and accident scenes, preserve evidence at crime scenes, seize evidence and contraband, mark and tag evidence and contraband ● Conduct perimeter checks, provide security escort services, provide assistance on crime control, shipboard brig security and support, process prisoners upon receipt, escort and guard prisoners *Weapons Qualifications, 9mm M-14 rifle M-16 rifle 12 gauge shotgun 50.Cal machine gun M60 machine gun OC (Oleoresin Capsicum) or pepper spray ● Global War on Terrorism Expeditionary Medal ● Navy good conduct medal ● Navy expert rifle/pistol medal Education Associate : Northridge/Eastview/Cedar Park Campus, Criminal Justice , 2010-08-25 Austin Community College Associate Degree, Austin Community College, Northridge/Eastview/Cedar Park Campus, 08/25/10-12/1511 Major: Criminal Justice *Introduction to Criminal Justice ● Crime in America ● Court Systems and Practices ● Introduction to Sociology ● United States History I&II ● English Composition I Certification : NAS North Island , 2003-03-22 Air Launch Weapons School Certification, Air Launch Weapons School, NAS North Island, 03/01/03-03/22/03 Basics and fundamentals of weapons launched by military aircraft. Certification : Small Arms Training , 2004-02-16 Certification, Small Arms Training, NAS North Island, 02/03/04-02/16/04 Fundamentals in small caliber handguns. Assemble, breakdown, maintenance and basic shooting drills. Certification : Special Response Training , 2004-04-30 Certification, Special Response Training, NAS North Island, 04/15/04-04/30/04 Response training in riot and crowd control, natural disaster training, man overboard training and first aid training. History , 2000-05-28 W.B. RAY High School － City , State , US High School, W.B. RAY High School, Corpus Christi Tx, 08/28/96-05/28/2000 *Science ● History ● Math ● English ● Art Military Experience Petty Officer Company Name U.S. Navy Reserve, Petty Officer 3rd Class Aviation Ordnanceman, Austin, TX, 02/16/2010-Present *Provide security and physical protection for service members. ● Train fellow Sailors in security duties. ● Assist in riot control and riot prevention. ● Provide vital attack, defense and logistic support to the fleet. PPDI, Phase 1 volunteer, Austin, TX, 05/10/08-04/23/10 *Clinical trial of investigative FDA drugs and help verify safety and tolerability. ● Supervised by medical professionals and explore how the medicine acts in the bodies of healthy volunteers. ● Detailed analysis of how the compound is absorbed, distributed, metabolized and excreted. Sears, Home delivery technician and warehouse associate, San Marcos, TX, 02/10/2008-09/22/08 *Delivery and install appliances in customers homes. ● Unload daily trucks of new inventory. ● Managed and inventoried product including hand tools to major home appliances. ● Janitorial duties in and around the store. U.S. Navy, 3rd Class Petty Officer Aviation Ordnanceman, Coronado, CA, 11/26/2001-11/28/2005 *Weapons Systems Operations Install, adjust, and test bomb racks, shackles, ejectors and launchers Test, adjust, and align aircraft gun systems. ● Load, download, install and remove aircraft guns and gun components. ● Load, download, assemble and disassemble aircraft missiles, rockets, and pyrotechnics. ● Troubleshoot electrical and electronic equipment and wiring circuits. ● Conduct authorized searches, conduct surveillance, identify narcotics and dangerous drugs, apprehend suspects, issue weapons and ammunition, conduct field sobriety tests, administer breathalyzer tests, secure crime and accident scenes, inspect crime and accident scenes, preserve evidence at crime scenes, seize evidence and contraband, mark and tag evidence and contraband ● Conduct perimeter checks, provide security escort services, provide assistance on crime control, shipboard brig security and support, process prisoners upon receipt, escort and guard prisoners *Weapons Qualifications, 9mm M-14 rifle M-16 rifle 12 gauge shotgun 50.Cal machine gun M60 machine gun OC (Oleoresin Capsicum) or pepper spray ● Global War on Terrorism Expeditionary Medal ● Navy good conduct medal ● Navy expert rifle/pistol medal Certifications Certification, Air Launch Weapons School, NAS North Island, 03/01/03-03/22/03 Certification, Small Arms Training, NAS North Island, 02/03/04-02/16/04 Certification, Special Response Training, NAS North Island, 04/15/04-04/30/04 Typing, Inventory, Customer Service, Electronic Calendaring, Email, Internet Research, Mail Room, Messenger, Posting, 1 - 5 Lines, 6 - 10 Lines, 11+ Lines, 1 - 20 Extensions, 21 - 50 Extensions, Forms, Invoices, Policies, Purchase Orders, Spreadsheets, ActiveVoice, Certifications, Mil-Std, Blueprints, Drawings, Mil Spec, Schematics, Specifications, Solder Paste, Inspection Final, Quality Control, Measuring Devices, Mixed Technology Soldering, Multilayer Soldering, Hand Tools, Power Tools, Clean Room, Computer, Shared Workstation, Work Alone, Inquiries, Service, Technical Support, Data Analysis, Data Marts/Data Warehouses, Mac Hardware, PC Hardware, Speak - Basic, Read, Write, Employee Relations, Organizational Development, Staffing Management, Training, Electronic Calendaring, Email, Macintosh, PC, Spreadsheets, Fax Machine, Photocopy Machine, Cashier, Dishwasher, Certified, Electric, Gas, Sit Down, Customer Service, Driver - Company Vehicle, Forms, Gardening/Landscaping, General Laborer, Inventory, Invoices, Janitor, Material Handler, Pricer/Tagger, Production Worker, Purchase Orders, Stock Room, Warehouse Worker, Exterior, Federal Express, UPS, Spot, Brush and Paint Roller, Spray Painter, Chippers/Grinders, Deck Tile Installer, Fire Watch, General Shipboard Cleaner, Insulator, Pipe Fitter, Rigger/Material Handler, Electrical Tack Welder, Sheet Metal Welder, Customer Service, Retail, Inventory Management, Sales, Technical Writer, QA/QC Inspector, Technician, Technical Trainer, Analog, AT&T, Cellular, Digital, Modems, Radio, Routers, Voltmeters, Wireless, Cabling, Detectors, Diagnostic Testing, LEDs, Splicing, Comm. Skills Security, Aviation, Class, Comprehensive Large Array Data Stewardship System, Weapons, Apqp, Circuits, Operations, Wiring, Clinical Trial, Fda, Associate, Hand Tools, Inventory, Janitorial Duties, Analog, Blueprints, Cabling, Calendaring, Cashier, Cdl, Cellular, Clean Room, Customer Service, Data Analysis, Data Warehouses, Employee Relations, Fitter, Grinders, Inspection, Invoices, Landscaping, Mac, Mail Room, Marketing Analysis, Material Handler, Mil Spec, Mil-std, Org Development, Organizational Development, Painter, Posting, Purchase Orders, Qa, Quality Control, Receptionist, Retail, Retail Marketing, Retail Sales, Sales, San, Schematics, Sheet Metal, Short-term Disability, Solder, Soldering, Splicing, Staffing, Std, Storage Area Network, Technical Support, Technical Writer, Testing, Typing, Ups, Wireless, Nas, Network Attached Storage, Training, Natural, Maintenance, Military Aircraft ",23 " DIGITAL DESIGNER Summary Your City, State, Zip Code Your Phone Number Your Email Date Name Title Organization Address City, State, Zip Code Dear Mr./Ms. Last Name, The description you posted for a studio assistant parallels my interests and qualifications perfectly. With my background in art and psychology, I am confident that I would make a very successful and creative studio assistant. Having worked for the non-profit organization CountyArts, I have been exposed to a number of aspects of the art world. My experience as artist assistant at the Museum of Art demonstrates my capability of working with others through the creative process of production while meeting the challenges presented to me. Also, my education in psychology has allowed me to learn the nuances of people and has provided me with good investigative and analytical skills that will suit your needs for customer assistance. I would appreciate the opportunity to make a substantial contribution by exploring the business of applied art through your design firm. I welcome the opportunity to meet with you to further discuss my candidacy and will call next week to see if we might arrange a time to speak. Thank you for your time and consideration. Sincerely, Signature FirstName LastName Ethan Araya Cover Letter Graphic Arts Highlights Microsoft Office (Word, Excel, PowerPoint, Access) Experience Digital Designer Company Name Many designs in High School, and posted them around school. Made many portfolios, and animated designs. Created posters, and 2 dimensional designs. Technical Director July 2009 to April 2011 Company Name Implement new or enhanced methods and processes for the processing, testing, or manufacture of nanotechnology materials or products. Collect and compile nanotechnology research and engineering data. Supervise or provide technical direction to technicians engaged in nanotechnology research or production. Assemble components, using techniques such as interference fitting, solvent bonding, adhesive bonding, heat sealing, and ultrasonic welding. Sr. Technical Engineer January 2007 to July 2009 Assisted civil engineers on several key government projects involving roadway designs and improvements, solutions easing traffic congestion and replacement of deteriorating bridges. Handled cost-of-materials estimations, report and document tracking, project documentation, on-site project visits, invoice/agreement verification and building permit applications. Gained experience in blueprint reading, as well as preparation of maps and plans. Edit. Education High School Diploma : 6 2006 Elky High Elklan Oregon Bachelor of Science : Civil Engineering , 3 2010 Foothill University － City , State GPA: Chi Epsilon (Civil Engineering Honor Society), Dean's List (5 semesters) Activities: Member, American Society of Civil Engineers and Emerging Green Builders (EGB) Civil Engineering Chi Epsilon (Civil Engineering Honor Society), Dean's List (5 semesters) Activities: Member, American Society of Civil Engineers and Emerging Green Builders (EGB) Engineer in Training (EIT) Certification Knowledge of engineering theories, principles, specifications and standards. : 1 2012 City , State North Bergen High School GPA: Received Honors in all art classes every year. 2nd honors in basic drawing, digital art 1. First Honors in digital arts 2. Received Honors in all art classes every year. 2nd honors in basic drawing, digital art 1. First Honors in digital arts 2. Personal Information A 76th street, 07047 Dear Ms. Gina Lucia The adds you have posted on your website mactches my qualifications in graphic art. I have remarkable skills in digital, and graphic arts, and I would make a great designer in, and out of the field. I've had much experience with graphic, and digital art in High School, and posted my artwork on my website. This skill has taught me many things about creativity. When I make art in any design I notice that I am creating life on a blank piece of paper. To me making art is bringing the creativity to life, and to also give it any kind of emotions to it. I have worked with many people who had more experience then me, and have already started to work under you. If you speak to them they can tell you more about my designs. I am a hard worker, and I will always do my best to get the job done. I hope this has given you the thought of allowing me to work under you. Hopefully we will have a chance to speak in person next week. Thank you for your time, and consideration. Sincerely, Ethan Araya Ethan Araya Languages Can read and speak in German and French. Skills arts, blueprint reading, bridges, Computer experience, direction, documentation, Edit, Engineer, English, French, German, government, Graphic, materials, Access, Excel, Microsoft Office, PowerPoint, Word, posters, processes, read, research, Spanish, welding Additional Information 210A 76th street, 07047 Dear Ms. Gina Lucia The adds you have posted on your website mactches my qualifications in graphic art. I have remarkable skills in digital, and graphic arts, and I would make a great designer in, and out of the field. I've had much experience with graphic, and digital art in High School, and posted my artwork on my website. This skill has taught me many things about creativity. When I make art in any design I notice that I am creating life on a blank piece of paper. To me making art is bringing the creativity to life, and to also give it any kind of emotions to it. I have worked with many people who had more experience then me, and have already started to work under you. If you speak to them they can tell you more about my designs. I am a hard worker, and I will always do my best to get the job done. I hope this has given you the thought of allowing me to work under you. Hopefully we will have a chance to speak in person next week. Thank you for your time, and consideration. Sincerely, Ethan Araya Ethan Araya ",1 " HR ASSISTANT Professional Summary I am a HR Assistant who can reflect your values of excellence & quality. I provide excellent customer service for a variety of services while multi-tasking, maintaining confidentiality, and interacting with management, employees, customers, and vendors. I am currently furthering my education in the medical field. I look forward to working in an environment that enables me use of my skills to gain further experience. Skill Highlights Strong organizational skills Sharp problem solver Active listening skills Courteous demeanor Energetic work attitude Work Experience Company Name April 2008 to Current HR Assistant City , State Assemble employee new hire packs Setting up, monitoring and then tracking employee probationary periods Carrying out background and reference checks on prospective employees Acting as the first point of contact for anyone enquiring about a vacancy Maintenance of the HR records and systems Tracking of any employee anniversaries and awards they are due Developing reports for HR Director on clinical staff quotas Screening phone calls, emails, letters and personal visits Quality Assurance tracking/monitoring quarterly. Company Name July 2007 to April 2008 Client Service Representative City , State Scheduled aides and Nurses for varies Clients Scheduled and Completed DNA Collections Completed Orientation for field staff new hires Verified Payroll for field staff employees Creating Files for clients and employees Execution of On-Call responsibilities and Scheduling Making Copies, File and Fax Maintain Compliance rules for various clients Updating and Typing Physician orders CAP meetings with managers. Company Name October 2005 to October 2006 Assistant / Office Manager City , State Scheduled appointment of Client's and answer the telephone for 2 offices. Arranged for hospital admission and laboratory services Recorded medical history and vital signs, explaining treatment procedures to Clients Preparing Client's for examination and assisting the Physician during the examination Collected and prepare laboratory specimens of perform basic laboratory tests Disposed of contaminated supplies and sterilize medical instruments Assist doctor during procedures such as pap smears, endometrial biopsies. Data-entry Client's Insurance information into the database system Maintained files and completed pre-natal records when lab reports are returned. Faxing and filing verifying insurance and updates on insurance In-services with organizations such as Komen foundation, many drug representatives Preceptor - assist other co-worker with their duties. Company Name May 2000 to June 2006 Obstetrician Technician City , State Set-up patients on fetal monitors Scheduled Client's for cesarean section deliveries Data entry patient's information into database in the Qs system Cleaned and sterilize instruments Ordered supplies for the Labor and Delivery Measured patient's temperature, blood pressure, pulse, height and weight to record the patient's vital signs Supervised the release of information to physicians, insurance companies, and others in accordance with departmental policy, New Jersey Laws, and other regulations affecting medical records Reviewed medical records for completeness and accuracy; initiates procedures to facilitate prompt completion of records by Physicians; refers incomplete or inaccurate records for correction Reviewed policies and procedures to assure compliance with the Joint Commission on Accreditation of Hospitals and other regulatory agencies Supervised filing and issuance of records to authorized personnel Evaluated and revised medical records procedures and forms to identify more efficient and complete methods of maintaining medical records and data Knowledge of medical recordkeeping principles and practices Reviewed, coded and indexing of patients records and the abstraction of data for reports Knowledge of medical ethics and medical terminology Knowledge of hospital policies and state regulations Ability to recognize adverse signs and symptoms in patients Ability to establish and maintain effective working relationships with subordinates, physicians other medical and administrative personnel Ability to utilize various types of electronic and/or manual recording and information systems used by the office or related units Knowledge of the techniques used to administer pulmonary and cardiac resuscitation Knowledge of the appropriate emergency treatment depending on the patient's condition Ability to prioritized emergency medical treatment needs Ability to remain calm in a crisis situation Maintained necessary records and files. Company Name March 1999 to January 2000 Pharmacy Technician City , State Retrieved patient's information from the computer Provide Client's information to pharmacist and other Healthcare facilities. Filled prescriptions with assistance from pharmacist Answered phones Inventory coordinate. Skills Professional and friendly. Careful and active listener. Multi-tasking. Careful and active listener. Education and Training Edgecombe Community College Present Select One : Nursing City , State , United States Continuing education in Nursing. Nash Community College 07/08 Certified Nursing Assistant 03/07-05/07 Nash Community College - Certified Nursing Assistant 2 : CNA City , State , United States Continuing education in Nursing ",0 " SUPERINTENDANT Summary Energetic Construction Manager consistently involved in all facets of construction. Specialty in commercial interior renovation and some residential experience, as well as experience with permits.  Highlights Permit processing Site safety coordinator Safe job site set-up Blueprint fluency Power and hand tool operation MS Office proficient Organized and detail-oriented Superb management skills   Computer-skilledMS Word, Excel, PowerPoint and MSProject Proficient in AutoCAD, Revit ? Accomplishments Graduated from ITT Tech with an Associates degree in drafting and design, and a Bachelors degree on construction management. Duties requires by my prior occupation include assisting the company's superintendent by writing e-mails to subcontractors, and the construction management team and RFI's to the architect and/or owner for project completion. I also worked with tools installing doors, windows, patching, painting walls, and some concrete work. Also with my skills as a designer, I was able to produce numerous amounts of shop drawings for subcontractors with the owner in order to be able to meet deadlines for the construction management team. as a supervisor  I have  managed over $3 milion dollars in project for interior renovation, while supervising a team of subcontractors in various trades,  filing documentation, running plans as needed in order to achieve a fluent and progressive project.  Experience Company Name February 2012 to Current Superintendant City , State Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Stayed consistent with project schedules and plans for all installations. Submitted all project closeout documents in accordance with the contract. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Performed construction site pre-inspections and coordinated post-construction audits. Accurately provided status information on project progress to the project management. Efficiently recorded and rejected incorrect deliveries of material to site. Monitored the safety of all construction activities, making on-site personnel safety the top priority. Proficiently used the Incident and Issues Tracking (IIT) system to document all onsite issues. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Led and managed resolution of all issues during project construction and commissioning phases. projects:  ""Dermcare"": (Comercial Interior Renovation)   project price: $500,000+  Responsibilities: project had to be done by do date if not our company would be responsible for liquidating damages. Supervise, coordinate, direct, a team of subcontractors. worked directly with architect and interior designer, i was involved with all aspects of the project from scheduling subcontractors, formulating daily report, and formulating strategies to be able to accomplish task.  Assigned projects and tasks to employees based on their competencies and specialties .  Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Submitted all project closeout documents in accordance with the contract. ""Skyzone"": (Interior Built out)  price of project: 700,000+ responsibilities: Supervise, coordinate, direct, a team of subcontractors. worked directly with Structural Engineer, i was involved with all aspects of the project from scheduling subcontractors to building permanent platforms and attaching stairs to mezzanine, formulating daily report, and formulating strategies to be able to accomplish task. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Accurately provided status information on project progress to the project management. Efficiently recorded and rejected incorrect deliveries of material to site. Monitored the safety of all construction activities, making on-site personnel safety the top priority . Submitted all project closeout documents in accordance with the contract. Family Medical Center (New Interior Build-out)   project Price:$500,000 responsibilities: Supervise, coordinate, direct, a team of subcontractors. worked directly with architect and interior designer, i was involved with all aspects of the project from scheduling subcontractors, formulating daily report, and formulating strategies to be able to accomplish task. Assigned projects and tasks to employees based on their competencies and specialties. Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants.Obtained notices of completion and compliance certifications from all of the construction administration consultants.Submitted all project closeout documents in accordance with the contract. ?(pictures Upon Request)  ? Company Name February 2010 to February 2012 Superintendent / permit runner / design coordinator City , State this company allowed me to grow with in a short couple of months, i displayed a great amount of responsibility and ability to comprehend the task at hand. i worked on projects such as (Marlin Stadium, Calder race track, and remodeling homes for LHHA (little Haiti housing Association)).  Marlin Stadium: responsibilities: as a team leader given tasks and a team to complete all work assigned to our company. operating heavy equipment, reading architectural/ structural plans, installing foundation for exterior signs, and installing all signs wall, floor, rail mounted. with a team of 6 men, while formulating daily reports, and following a self formulated schedule, i achieved all goals and time lines expected from contractor.  Calder Race Track:  responsibilities: rebuilt all trainer in house living cabins.remodeled over 15 units with in a couple of months. rebuild bathrooms, some plumbing, replace drywall, roof leaks, replace electrical fixtures,minor wiring, painting, some flooring, trim and door installations, etc.... (cosmetic) . with a team of 4 i turned 1-3 units a week. Organized my team to work on multiple cabins at the same time. created outline of work and materials needed to complete each cabin. Formulated a soft cost budget for each unit, depending on the shape they where in.  Homes For (LHHA.): as a supervisor i was given a print out of a scope of work per area in homes that where in bad shape to say the least. i was given a list of sub contractors to perform the work, i was also responsible for permitting, drawing plans, and getting sub contractor proper paper work and plans from each municipalities (miami Garden, North Miami, North Miami Beach). had over 3 houses at one time,all different scope of work, juggling permitting and following different scopes at each one.  Company Name January 2008 to February 2010 Superintendent assistant City , State Carefully coordinated plans and specifications using marketing programming standards.Facilitated processing of RFI's, submittals and samples among the general contractor, the owner, and the owner's consultants. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Stayed consistent with project schedules and plans for all installations. Facilitated final jobs punch- list. Itemized, performed jobs, and organized crew to perform final stages of projects. Also helped with permitting processes additional to the contract. I learned a lot of valuable lessons like teamwork at this company, and I hope I get to use it with with yours and further learn the trade.  Education ITT TECH 2013 Bachelor of Science : Construction Management City , State , U.S ",19 " HISTORY TEACHER Professional Summary To be employed as an Administrative Assistant or similar role where my interpersonal communication, time management, problem resolution, and organizational skills will benefit the company. Technically-adept [Job Title] with advanced knowledge of MS Office Suite and experience creating Excel databases and PowerPoint presentations. Quality-focused [Job Title] committed to approaching administrative tasks with tenacity and attention to detail. Experienced Office Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff. Skills [Number] WPM typing speed Professional phone etiquette Excellent communication skills Database management Articulate and well-spoken Customer service-oriented Works well under pressure Human resource laws knowledge Appointment setting Team building Accounting familiarity Payroll Invoice processing Conference planning Flexible Accurate and detailed Excellent planner and coordinator Work History History Teacher 08/2004 to 06/2005 Company Name – City , State Instructed more than [number] middle school students through lectures, discussions, group activities and demonstrations. Prepared daily lesson plans for activities. Planned and supervised class projects, field trips and visits by guest speakers. Established positive rapport with all students and parents through home calls, agenda book notes, email correspondence, and newsletters. Integrated technology into the classroom as an instructional tool. Communicated objectives for all lessons, units and projects to students and their parents. Administered and graded tests and assignments to evaluate students' progress. Identified signs of emotional or developmental problems in students. Principal Mrs. Karen Noble 08/2005 to 06/2007 Company Name – City , State Instructed up to [number] students individually and in groups. Set up lesson materials, bulletin board displays and demonstrations. Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities. Adapted teaching methods and materials to meet students' varying needs and interests. Met regularly with parents and guardians to discuss children's progress. Observed and evaluated students' performance, behavior, social development and physical health. Encouraged interactive learning by incorporating educational software and the Internet. Supervised an average of [number] students in classrooms, halls, cafeterias, schoolyards and on field trips. Planned and implemented creative lessons in accordance with district, county, state and federal guidelines. Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs. Created an enjoyable and interesting learning environment for [number] students each year. Worked with other teachers and administrators to evaluate and revise elementary school programs. Pursued professional development continually by attending educational conferences and teacher training workshops. Fostered team collaboration between students through group projects. Completed training courses to keep up-to-date with new teaching methods and developments in the field. Preserved the confidentiality of student records and information at all times. Took part in professional organizations and continuing education courses. Created and taught engaging math lessons and activities. Fostered oral language development and critical thinking skills during literary discussions. Second Grade Teacher 08/2007 to 06/2010 Company Name – City , State Instructed up to [number] students individually and in groups. Set up lesson materials, bulletin board displays and demonstrations. Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities. Adapted teaching methods and materials to meet students' varying needs and interests. Met regularly with parents and guardians to discuss children's progress. Observed and evaluated students' performance, behavior, social development and physical health. Encouraged interactive learning by incorporating educational software and the Internet. Supervised an average of [number] students in classrooms, halls, cafeterias, schoolyards and on field trips. Planned and implemented creative lessons in accordance with district, county, state and federal guidelines. Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs. Created an enjoyable and interesting learning environment for [number] students each year. Maintained accurate and complete records for [number] students. Encouraged students with special academic interests to fully pursue those subjects. Worked with other teachers and administrators to evaluate and revise elementary school programs. Pursued professional development continually by attending educational conferences and teacher training workshops. Fostered team collaboration between students through group projects. Completed training courses to keep up-to-date with new teaching methods and developments in the field. Assessed students' reading levels using DIBELS Next and Leveled Reading Passages. Enforced the school's student discipline code to deal with problem situations. Drafted lesson plans and submitted them for review and feedback in a timely manner. Drafted lesson plans and submitted them for review and feedback in a timely manner. Preserved the confidentiality of student records and information at all times. Took part in professional organizations and continuing education courses. Created and taught engaging math lessons and activities. Designed and implemented a basic math program to be available to all students. Developed students' computer and technology skills through demonstrations and practice. Cooperated with parents to support students' learning and healthy development in school and at home. Created a classroom environment in which children could learn respect for themselves and others. Fostered oral language development and critical thinking skills during literary discussions. Administrative Assistant/Sales Representative 01/2014 to 08/2014 Company Name – City , State Human resource responsibilities including interviewing, onboarding (gathering employment information, submitting background checks, in-house drug screening, I-9 verification, employment and education verification, and testing required skills) hiring, terminating employees, and submitting information for workman's compensation claims. Accounting responsibilities including effectively handling payroll and invoicing issues, submitting bills to be paid, and issuing bill backs to companies. Sales responsibilities including company research, sales calls, preparing business quotes, and meeting with potential clients. Administrative responsibilities including frequent email and letter correspondence with clients and associates, answering phones, scheduling appointments and interviews, recording new orders, and sending invoices to clients. OVERVIEW OF EDUCATOR RESPONSIBILITIES Resolved employment-related disputes through proactive communication. Organized and led a [Number] -day staff orientation and training to promote collaboration. Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Represented organization at personnel-related hearings and investigations. Education Bachelor of Science : Interdisciplinary Studies(Business, Geology, and Education) History, Science, Earth Science, and Elementary Education 2003 Lamar University Beaumont - City , State GPA: GPA: 3.7 Interdisciplinary Studies (Business, Geology, and Education)  History, Science, Earth Science, and Elementary Education 3.7  GPA Coursework in Business Administration, Communications and Accounting Microsoft Office Applications (Excel, PowerPoint, Word) Lamar University Beaumont Basic Plus and Exxon Mobil Site Specific Industrial Safety Training Council Texas Property/Casualty and Life/Health Insurance Licenses : Recipient of [Scholarship Name] Scholarship Diploma : Nederland High School - Accomplishments Administrative Assistant/Sales Representative. Manpower. Certifications Skills Accounting, Administrative, Basic, Billing, conferences, Council, clients, Customer service, Data entry, editing, EDUCATOR, email, Filing, hiring, Human resource, Insurance, invoicing, math, meetings, Excel, mail, Microsoft Office Applications, PowerPoint, Word, Organizing, Payroll, Presentations, progress, reading, Record keeping, recording, Researching, Research, Safety, Sales, scheduling, seminars, teacher, Telephone etiquette, answering phones, Typing 60 WPM Additional Information EDUCATIONAL ACCOMPLISHMENTS Pictured in Who's Who of American College Students Elected into the Honor Society of Phi Kappa Phi Elected into the Honor Society of Phi Theta Kappa (Treasurer and Recorder of Meetings) Doctor Samuel Evans Award Roy A. And Marianella Permenter Scholarship Robert Rauschenburg Scholarship ",3 " INFORMATION TECHNOLOGY SPECIALIST Professional Profile To continue work in the Information Technology field while developing my skills in Information Systems and Networking. Experience Information Technology Specialist April 2015 to Current Company Name Set up and maintained the network infrastructure both wired and wireless configuration. Setup and maintained all user's computers including hardware and software. Set up and assisted users with their e-mail accounts. I maintained security on our networks in which only company users could access the network. Setup and configured users android phones so they could access the company's resources. I maintained security on all companies' machines. Computer Technical Specialist September 2007 to January 2014 Company Name － City Set up and maintain all software on Faculty and Staff computers in a Windows and McIntosh environment. Troubleshoot all software and hardware problems on user's machines. Check network connectivity issues on the client side. Set up and maintain all printers' scanners and fax machines for staff and faculty and students. Configure and setup all PDA s for all faculty and staff. Help maintain lab computers on the windows and McIntosh environment including hardware software and printing issues. Assist network Administrators with setting up and maintaining the network and assisting with network issues including routers switches and servers. This included DHCP server and Domain Controllers using active directory and a layer 3 thru 5 switches. Captured and pushed images to and from workstations with a ghost server. Pushed software packages to user's machines using a KBOX server. Maintaining all classroom projectors which were connected to a smart board including the attached devices. Installing and troubleshooting all software and hardware issues for the school of Engineering and applied science. Serve as the primary contact with vendors to maintain licenses. Maintain a license server to keep software operational. Set up and maintain intermapper which monitored all switches servers and lab workstations in real time to see if machines were up and running. Set up virtual machines and installed all software on client machines. Set up and configured Polycom qdx 6000 video and Tandberg conferencing machines. Set up and brought down conference calls. Senior Computer Network Support Technician November 2001 to September 2007 City , State Provide statewide data telecommunications and on the-site problem analysis and resolution; consultation; hardware and software installations; technical guidance and support for personal computing equipment. Provide local and wide area networking support, which included router switch and server and router configurations, and installations and problem resolutions. Troubleshoot all network components including routers switches servers and patch panels. Analyzing and diagnosing the network for the correct topology protocols and configurations. Install and maintain video conferencing systems which included Meeting Point. Diagnosed and fixed any problems computers may be experiencing including network software, and hardware issues. Junior Network Administrator September 1999 to November 2001 Company Name － City , State Performed the installation and removal of all programs on a network in a teaching and testing facility. Assigned rights and permissions to users and servicing them on the network. Troubleshoot all hardware as well as software problems on the network. Also configured IP addresses dynamically and statically for new machines on the network using a DHCP server. Maintaining compatibility of new hardware and software on our network which included routers, switches, and servers as well as workstations. Reorganized LANs to insure speed and performance. Installed and maintained all wiring on the network. Education Comp A+ Course, Windows 7 course, CompTIA Network+ course, CompTIA Security+ course, Windows Server 2012 class. CCNA Class. Certified Ethical Hacker class. CompTIA Network+ certification, CompTIA Security+ certification CompTIA A+ certification. MCSE - Microsoft Certified Professional Systems Engineer; 2003 CCNA (Cisco Certified Network Associate : 1988 Northern Virginia Community College Virginia Commonwealth University GPA: Dean's Lists GPA: 3.4 Dean's Lists GPA: 3.4 M.A : Education Biology and General Science , 1982 George Mason University Fairfax City Education Biology and General Science B.S : Biology , 15 Biology NVCC Alexandria A.A.S Networking (06-25-2001) NVCC Alexandria A.A.S Microcomputer Specialization (06-25-2001) Virginia Commonwealth University Richmond Skills A+, A+ certification, active directory, CCNA, Cisco Certified Network Associate, hardware, consultation, client, DHCP, e-mail, fax machines, ghost, IP, LANs, access, Microsoft Certified Professional, MCSE, Windows 7, Windows, Network, Networking, networks, printers, problem analysis and resolution, protocols, real time, router, routers, scanners, servers, switches, switch, Systems Engineer, teaching, telecommunications, phones, Troubleshoot, troubleshooting, video, video conferencing, Windows Server, wiring ",2 " SALES ASSOCIATE Professional Summary Food service worker with fast food, retail and customer service experience. Trained in food safety and handling. Highlights Neat, clean and professional appearance Delivers exceptional customer service Reliable team worker Skills Work History Sales Associate 08/2013 to 01/2014 Company Name – City , State Computed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Placed special orders and called other stores to find desired items. Operated a cash register to process cash, check and credit card transactions. Guided customers in choosing items that reflected personal style and shape. Administered all point of sale opening and closing procedures. Explained information about the quality, value and style of products to Influence customer buying decisions. Replenished floor stock and processed shipments to ensure product availability for customers. Barista 02/2013 to 07/2013 Company Name – City , State Took necessary steps to meet customer needs and effectively resolve food or service issues. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers. Accurately measured ingredients required for specific food items. Prepared and served beverages such as coffee, tea and fountain drinks. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Frequently washed and sanitized hands, food areas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Quickly unloaded product shipments and stocked freezers. Assisted management with monthly inventory control and weekly stock ordering. Prepared items according to written or verbal orders, working on several different orders simultaneously. Crew Member 08/2014 to 11/2014 Company Name – City , State Demonstrated integrity and honesty while interacting with guests, team members and managers. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Maintained high standards of customer service during high-volume, fast-paced operations. Prepared fountain drinks and ice cream items. Prepared all food orders within a 2-3 minute time frame. Assembled food orders while maintaining appropriate portion control. Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time. Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures. Handled currency and credit transactions quickly and accurately. Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets. Stored food in designated containers and storage areas to prevent spoilage or cross-contamination. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Reported to each shift on time and ready to work. Diligently restocked work stations and display cases. Cooked and packaged large batches of food that were prepared to order or kept hot until needed. Prepped items for later use to save staff time during busy hours. Sales Associate 12/2012 to 01/2013 Company Name – City , State Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Responded to customer questions and requests in a prompt and efficient manner. Completed all cleaning, stocking and organizing tasks in assigned sales area. Organized racks and shelves to maintain the visual appeal of the store. Stocked shelves and supplies and organized displays. Check out purchases Education High School Diploma : Current Washtenaw Technical Middle College - City , State Special program where I finish my last two years of high school and get my associates degree at the the same time. Skills cash register, closing, coaching, oral communication, Excellent communication, credit, Inventory control, Listening, MS Office, organizer, policies, POS, quality, safety, sales, tops, Written Additional Information Community Service Springhill Teen Service Teen, 4 weeks of volunteer landscaping Livingston Human Society 2|42 Community Church, Mission Trip to Native American reservation, working in the children's area ",10 " OWNER/PROJECT MANAGER Executive Summary Experienced Wireless Professional with over 10 years of Construction and Project management background in mods, upgrades, NSB and working with multiple carriers. * Familiar with all aspects of construction from SOW, BOM, redlining, Site acquisition/NTP process, quality inspection, Vendor/contractor management and tracking. * Strong understanding of GSM, UMTS LTE technologies. Professional Experience Owner/Project Manager 08/2013 to 10/2015 Company Name City , State •Preparing regular progress reports for project sponsors •Making daily tasks lists and delegating responsibility •Arranging and leading on regular team meetings •Keeping up to date with any policy and legislation changes •Undertaking site checks to monitor progress •Dealing with matters arising from stakeholders such as environmental and local community issues •Monitoring budget reports •preparing the site and liaising with other construction professionals such as architects, engineers, buyers, estimators and surveyors before construction work starts •developing the program of work and strategy for making the project happen •planning ahead to prevent problems on site before they occur, for example, planning the delivery and storage of equipment and materials •making safety inspections of the site when work is underway and ensuring regulations relating to health, safety and the environment (HSE) are adhered to •overseeing the running of several projects •communicating with a range of people including the client, subcontractors, suppliers, the public and the workforce Construction Manager 08/2012 to 07/2013 Company Name City , State •Serving as jobsite representative for the carrier •Assisting in the identification and qualification of the various sub-contractor required for the project, including all site and building trades •Providing coordination and input as needed with utility companies providing services and infrastructure for the project, including schedule and cost management •Developing initial project specific cost estimates and taking lead responsibility with the budgetary management of the various cost components of the project •Monitoring and ensuring schedule performance and quality workmanship of contractors •Working closely with the contractor, architect, civil engineer, and associated consultants in developing site specific value engineering options for the work •Reviewing change proposals, proposal requests, requests for information, supplemental instructions, and other contract documentation as required on behalf of the carrier's interests •Reviewing and approving contractor payment requests •Attending local meetings, approval meetings, and conferences on behalf of the carrier; documenting and taking action on items in the carrier's interests •Maintaining relationships and acting as the carrier's liaison in matters associated with Federal, State, and Municipal matters, including the City's permitting and inspection requirements •Reviewing tenant leases and requirements as it pertains to the carrier's obligations, ensuring the carrier meets the requirements while controlling project cost •Coordinating with tenant's design and construction personnel to ensure accuracy in the owner's development of tenant's documents •Serving as an information resource by coordinating tenant's work, participating in meetings, resolving disputes, providing ongoing feedback, and coordinating project punch list and close-out Owner /Project Manager 07/2010 to 08/2012 Company Name City , State Accountable for ensuring the successful planning, delivery, implementation and completion of Goins Services LLC projects. Primary management functions included, but not limited to; The Scope within the Goins Services LLC and Customer Agreement, Vendor/Subcontractor Agreements, Schedule and Financial aspects of the project, Quality and Safety, and Resource Management. Conducted and or attend weekly meetings with cross functional project staff to review individual site progress. Cross Functional Project Management Tracker required; Assisted in project financials including funding request estimates and managing/assisting with billing/receivable; Oversaw and or assisted in selection and management of employees.; Coordinated up-to-date reporting of site acquisition, construction, zoning, and logistical progress for client via the Quick base database and/or other client or project management requirements. Supervised and managed the administrative, site acquisition, land use planning and construction teams progress to meet or exceed project timelines in a cost-effective manner related to new construction and modifications to wireless facilities. Construction Manager 03/2009 to 09/2010 Company Name City , State Managed 1700 + sites in the San Francisco market. Working on different solution such as GSM, UMTS, DNB, OBIF and LTE. Overseeing project lifecycle including project scoping, scheduling, resourcing, and quality, cost change orders. Responsible for financials, site walks, work closely with Site Acq. to get sites release, approving materials needed for site construction, keeping a daily tracker of site progress, performing punch walks to determine quality of work done on sites and client needs. Conducted meetings, resolved complex issues, interfaced with my counterpart at AT&T to discuss any issues, reviewing and approving Close out packages (redline RFDS, pictures, sweeps, etc.). Construction Manager 12/2006 to 02/2009 Company Name City , State Ensured that all Service Providers are adhering to our standards, processes and procedures as well as all Federal and Local standards. Responsibilities Include: Assured that approved materials are installed on the project. Checked that the working environment is maintained at an acceptable level, carry out safety inspections and ensure that tools, etc. are in good working condition. Coordinated site activities and assures that all disciplines directly involved in the project are in phase with the Project goals and objectives; Scheduled activities and trouble-shooting results. Performed pre-inspections and coordinate post-construction audits, Site verification, and Visual inspection of quality on site. Prepared regular interval progress reports as required by the project. Provided accurate status information on the progress to project management. Reject wrong deliveries of material to site and responsible for the proper interpretation and compliance of the design plans. Ordered and return materials; NTP receipt verification, RFDS submission review. CONSTRUCTION MANAGER 02/2004 to 11/2006 Company Name City , State Planned and managed all issues related to the tower crew and required to assure that all assigned crews were equipped and supplied properly in addition to reporting on the client's construction progress. Managed day-to-day operations of site acquisition projects. Hired and trained new site acquisition specialists and administrative staff. Managed project budgets, including employee salaries and office overhead. Forecast project deliverables and ensured that the forecast is realized. Interacted with clients on all levels to insure good relationships between companies. Promoted office harmony and resolved any employee disputes. Education Associate : Electrical Engineer 1992 Palomar College City , State , US Bachelor Electronic : EET 2005 DeVry Institute City , State , US Certifications Fall Protection, Rescue Competent Climber, Andrew Connector/Weatherproofing, EME/RF Radiation, American Red Cross-Standard First Aid/Adult CPR, OSHA 10 Hour Trilogy, Connectors & CommScope , Anritsu Certified, MS Word, MS Excel, T-Berd, Debug Phone, Voltage Meter, Sweep Masters training, Site Quality training Skills MSWord,Excel ",19 " GROCERY CLERK Experience Grocery Clerk , 07/2012 to 05/2014 Company Name – City , State Used pallet jacks and hand trucks to move merchandise to the sales floor for stocking. Checked product shelves to make sure that they contained proper price labels and handled price changes when requested by the manager. Pleasantly greeted customers and provided prompt and courteous service at all times. Maintained a safe, neat and clean working environment at all times. Built displays and hung signage for products. Operated various types of equipment including balers, power jacks and slicing machines. Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to the ""first in, first out"" rule. Removed trash, swept and mopped floors for a professional appearance. Received and unloaded new items upon delivery and checked products for damage and order accuracy. Assisted customers with price checking and finding requested items in the store. Recommended products to customers to drive sales. UAV Technician Avionics/Maintenance Technician , 05/2014 to 05/2015 Company Name – City , State Install, remove, inspect, test, maintain and repair systems, components and ancillary equipment. perform launch, recovery, and other flight line operations at the organizational maintenance. Box Truck Driver/Technician , 06/2015 to 04/2016 Company Name – City , State Inspected the truck for defects and safe operating condition before, during and after trips. Established and maintained excellent customer relationships. Safely loaded and unloaded deliveries according to size of load and content description. Inspected tires, lights, brakes and gas, oil and water levels. Reported all accidents, damage and malfunctions involving company equipment to management. Answered customer questions regarding delivery promptly and accurately. Used Hand tools to build crates Hang chandeliers and TV's Connect/Disconnect Washers and dryers Set up grandfather clocks. Picker/Ambassador , 04/2016 to 09/2016 Company Name – City , State Pulled orders in an efficient manner to maintain demanding productivity goals. Utilized system to receive orders and directions to correct item locations. Printed labels, packaged boxes and loaded into outbound containers. Removed items from shelves or storage bins and scanned tags. Picked products for specific routes according to pick sheets. Delivery Driver , 09/2017 to 01/2018 Company Name – City , State Communicated customer complaints, requests and feedback to company management. Contacted customers prior to delivery to confirm and coordinate delivery times. Routinely answered customer questions regarding merchandise and pricing. Worked night and weekend shifts during holiday season. Operated a cash register for cash, check and credit card transactions. Stower , 10/2017 to 01/2018 Company Name – City , State Filled customer orders with efficiency and accuracy. Maintained a clean and organized workspace. Studied company safety procedures and emergency protocols. Sorted products onto shelves according to type. Separated damaged items from functional ones before placing them on shelves. Divided cargo received by account Number and intended location. Tracked time spent on assignments each day for productivity reporting. Warehouse Manager/Driver , 09/2016 to 04/2018 Company Name – City , State Trained new staff on job duties, company policies and safety procedures for rapid onboarding. Provided updates on critical shipments to the corporate departments and customers who requested them. Implemented and enforced all policies and procedures for the entire logistics department. Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time. Handled employee conflicts in the most efficient manner and while following all company procedures. Ensured all warehouse personnel were properly trained and certified on equipment, including forklifts and pallet movers. Picked up incoming stock and delivered materials to designated locations. Drafted budgets, monitored warehouse costs and reduced expenses when possible. Maintained accurate stock records and schedules. Conducted monthly inventories of materials on the work floor. Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors. Oversaw hiring and training of new employees Tracked time spent on assignments each day for productivity reporting. Apparel Clerk/PIC , 12/2017 to 04/2018 Company Name – City , State Engaged with customers in a sincere and friendly manner. Worked with the management team to implement the proper division of responsibilities. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Actively pursued personal learning and development opportunities. Cleaned and organized the store, including the checkout desk and displays. Completed all daily tasks and special assignments with an efficient and quality-driven approach. Priced merchandise, stocked shelves and took inventory of supplies. Built relationships with customers to increase likelihood of repeat business. Assigned work to team members based on company needs, personal strengths and job knowledge. Verified that all customers received receipts for their purchases. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. Prioritized helping customers over completing other routine tasks in the store. Followed merchandising guidelines to present visually appealing displays. Mentored new sales associates to contribute to the store's positive culture. Maintained established merchandising standards, including window, sales floor and promotional displays. Steel Worker , 04/2018 to Current Company Name – City , State Identified potential jobsite issues and spoke with supervisors to immediately determine effective solutions. Operated all heavy machinery in the safest manner to avoid injuries and accidents. Used hand tools to change worn cutting tools. Consistently assumed additional responsibilities and worked extended hours to meet project deadlines. Prepared and administered preventative maintenance work orders. Kept site work safe and in line with budget, schedule and applicable building codes. Attended monthly safety meetings to ensure machine operation safety. Inspected machine parts for conformance to product specifications. Met production goals by maintaining cost effective levels of spare parts inventory. Responsible for wide variety of duties including, pipe fitting, painting, carpentry, electrical repair, installation, building repair. Promoted shop safety by working in a safe manner. Informed supervisors when machines needed major service. Prepared and cleaned construction sites by removing debris. Loaded and unloaded building materials used for construction. Education High School Diploma : 2013 Auburn Mountainview High School - City , State Summary Collaborative individual well-versed in using heavy machinery on job sites. Physically capable of climbing scaffolding and willing to work any shift necessary. Dedicated worker known for providing daily updates to supervisors and considered a team-oriented player/communicator. Skills approach, Backhoe, Bobcat, budgets, budget, building codes, carpentry, cash register, closing, Basic computer skills, content, credit, delivery, Dependable, Driving, forklift, forklifts, functional, Hand tools, hand trucks, hiring, inspect, inventory, logistics, machine operation, machinery, materials, math, meetings, merchandising, window, Works, neat, oil, organizational, painting, personnel, pick, policies, power tools, pricing, protocols, quality, Fast learner, reporting, Safety, sales, team player, TV, type, written communication ",16 " QUALITY ASSURANCE MANAGER Professional Summary Outgoing Quality Assurance Manager with 8 years of managerial experience in Aerospace. Committed to high standards of product inspections and customer service with extensive knowledge of EVO & Microsoft office use. Adept at collaborative with various departments for comprehensive quality control. Methodical with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation, and documentation. Well-rounded with a leading-edge approach to identifying innovative ways to provide quality, scheduling, materials management, purchasing, inventory control, and logistics support to the manufacturing industry Accomplishments Implemented NADCAP AC7108/1 throughout the facility. Initiated and implemented CMMC Compliance. Created and administered FOD Program compliant to NAS412. Skills Process Improvement 6S/LEAN/KAIZEN Principles Compliance/Regulations Identify/Analyze/Resolve Problems Supplier Quality Staff training and development Policy reinforcement Knowledge Of Quality Systems Audit Coordination Quality Management Process Control Employee Supervision Root Cause Analysis Presentations Work History Quality Assurance Manager 07/2011 to Current Company Name – City , State Specified quality requirements of raw materials with suppliers. Recorded, analyzed and distributed statistical information. Reported production malfunctions to managers and production supervisors. Inspected products and worker progress throughout production. Collected production samples regularly and performed detailed quality inspections. Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making. Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product. Demonstrated talent in directing all aspects of process improvement, quality control, regulations and compliance. Supervised 4 support departments: customer service, purchasing, warehousing, quality High-impact team player with proven ability to slash variances and error rates through strong management practices and strict adherence to policies and procedures. Valuable expertise in AS9000, ISO9001 and NADCAP internal and external auditing in facility as well as all critical suppliers. Proven track record of reducing cost of quality: Scrap reduction of 7%, NCR reduction from 1.41% to 0.03%, while managing all aspects of quality. Demonstrated talent for analyzing problems, developing procedures, and implementing efficient, cost effective and innovative long-term viable solutions while assuring compliance with contractual obligations Developed and implemented KPI's for internal management and customer review. Implemented and obtained NADCAP certification within 7 months and initiated cybersecurity CMMC certification with NIST 800-171 Compliance Developed new systems, processes and methods, which increased quality by over 50% and reduced costs directly and indirectly by over $60,000/yr Program Director 01/2005 to 01/2012 Company Name – City , State Marketing, teaching 4 classes per day, class management of 20+ students, and recruitment. Upgrade students' programs, enrollment, and follow up with current/potential students. Build rapport, follow MAS procedure, filing, and editing. Responsible, with advisement of Chief Instructor, for class curriculum. Aid students in meeting all requirements for their program. Communicate with Chief Instructor and other appropriate businesses to form new relationships. Carry out project activities (e.g. seminars, demo's, etc.). Oversaw tournaments of 200+ competitors focused on weapons, forms and sparring. Purchasing Coordinator 01/2008 to 01/2010 Company Name – City , State Monitored all purchase requisitions and handled adjustments with vendors. Contacted each vendor and recorded information regarding price, availability, and quality of products. Collaborated with internal and external customers and managed all pricing and availability of all products. Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders. Tracked inventory shipments and prepared spreadsheets detailing item information. Maintained complete documentation and records of all purchasing activities. Computed and created purchase orders in E3 to monitor stock levels, verify purchase requisitions and expedite customer orders. Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends. Education High School Diploma 05/1998 Liberty Eylau High School - City Graduated summa cum laude Graduated Top 3 of Class Member of National Honor Society No Degree : General Studies Ivy Tech Community College Of Indiana - City Dean's List 2004 & 2005 Certifications Certified Six Sigma Green Belt, Aveta Business Institute - 2020 ISO 9001:2015 Internal Auditor Training, Purdue University - 2019 NADCAP Audit Criteria AC7108/1 Rev C, Purdue University - 2019 OSHA 10, OSHA Training Institute - 2019 Quality Management, Tools & Techniques, Ivy Tech - 2019 Blueprint Reading, GD&T, Ivy Tech - 2019 VSM w/ Implementation and VSM with eVSM - 2016Advanced Microsoft Excel Techniques Training - 2015 Best Practices for Managing Inventories and Cycle Counts Training- 2015 Lean Operational Excellence Training - 2013 Blueprint Reading Fundamentals Training- 2013 ",23 " ENGINEERING TECHNICIAN V Experience 04/2014 to 07/2015 Engineering Technician V Company Name － City , State 04/1996 to 07/2015 Engineering Technician V Company Name － City , State I have over 29 years of progressive experience in the electrical, communications, electronics, and telecommunications fields. As Technical Team Lead, he has led major USCG shipboard communications upgrades or shipboard installations on 225' Seagoing Buoy Tenders (WLB), 175' Coastal Buoy Tenders (WLM), and 87' Coastal Patrol Boats (WPB) to mitigate electromagnetic interference (EMI) on these vessels with VHF transceivers and satellite-based GPS systems. He team led the implementation of TCTO 2010 which fielded the VHF antenna relocation to the 225' WLB class and 175' WLM class. He coordinated and was the team leader on the prototype VHF antenna relocation on the 225' WLB class. He was part of the team that designed and developed Relocation and Replacement of CEMT-4265A antennas on the 87' WPB. He also coordinated and team lead the VHF relocation tasking on these classes of USCG vessels. Mr. Roshto was responsible for the scheduling, planning, and performing field implementation of the EMC-EMI Program Support including USCG/USN RADHAZ/EMI control measures. He also provided technical leadership in the Topside Maintenance and Dockside Repair program which included USCG/USN HF, VHF and UHF Communications Systems. Mr. Roshto has over 10 years' experience supporting Differential Global Positioning System (DGPS) installations, Nationwide Differential Global Positioning System (NDGPS) installations, electronic communication equipment and systems including the DGPS Radio Beacon Transmitters. His experience includes installation of cables, electrical systems, computer systems, and DGPS radio beacon sites. He has supervised installation team at various DGPS sites including refurbishment of shelters, upgrade of electrical systems, installation of security monitoring systems, installation of concrete tower foundations, installation of towers, and DGPS related equipment. Mr. Roshto also brings both verbal and written communications skills to support understanding of customers' needs and team performance. As Engineering Technician V, Mr. Roshto has provided technical team leadership for USCG shipboard VHF antenna upgrades over the past five years. This has included VHF antenna upgrades, removals, and installations on 225' Seagoing Buoy Tenders (WLB), 175' Coastal Buoy Tenders (WLM), and 87' Coastal Patrol Boats (WPB). He has been the technical team lead in the upgrade and installation of VHF antennas on eleven 225' WLBs, including USCGC Alder (WLB-216) - Duluth, MN, USCGC Aspen (WLB-208) - San Francisco, CA, USCGC Fir (WLB-213) - Astoria, OR, USCGC Hickory (WLB-212) - Homer, AK, USCGC Kukui (WLB-203) - Honolulu, HI, USCGC Maple (WLB-207) - Sitka, AK, USCGC Oak (WLB-211) - Charleston, SC, USCGC Sequoia (WLB-215) - Santa Rita, Guam, USCGC Spar (WLB-206) - Kodiak, AK, USCGC Sycamore (WLB-209) - Cordova, AK, as well as the prototype installation on the USCGC Walnut (WLB-205) - Honolulu, HI. Mr. Roshto's VHF antenna upgrades have involved configuration, pre-installation testing, installation, cabling, connecting, and post-installation testing of CEMT-396-1 antennas and HS-2774-1 antennas VHF antennas for these shipboard upgrades on the 225' WLBs, 175' WLMs, and 87' WPB, with relocations and installation to mitigate electromagnetic interference to these USCG vessels. For these projects, Mr. Roshto has been responsible for: Developing technical documentation for Pre-Maintenance Test (PMT) documents, Pre-Installation Test and Check Out (PITCO) documents, Onsite Installation In-Brief ""Visit Books"", and System Operational Test (SOVT) documents Coordination and scheduling with the USCG C4IT Service Center and the WLB vessel for the on-site shipboard activities Pre-maintenance testing of all antennas and contractor provided equipment Conducting an in-brief with the USCG ship personnel on the planned VHF antenna relocation, removal of old antennas/equipment, installation of new antennas, detailed description of work, and shipboard installation schedule Performing shipboard interface with the GOTR or other C3CEN inspecting activity. Performing pre-installation walkthrough and site survey onboard USCG vessels Performing onboard Pre-Installation Testing and Checkout (PITCO) and documentation prior to installation activities Removing outdated VHF antennas, HF FAX antennas, AM broadcast antennas, and associated transmission lines, mounts, and sealing all hull penetrations Performing installation and relocation of VHF antennas, as well as installation foundations, antenna mounts, cabling, provided stuffing tube installation, cable mount installation, and connection and termination between antennas and transceiver equipment Performed cable continuity check, cable banding, cable identification tags Coordinating with welder in supporting firewatch roles and ensured quality of welding and grinding activities Restoring any affected work areas to pre-installation condition, and disturbed surfaces were primed and painted to match the surrounding area Performing System Operational Verification Test (SOVTs) of the installed and relocated equipment, recording SOVT results, ensuring all systems properly operating, and providing documented SOVT results to the USCG personnel, including performing an Electromagnetic Interference Matrix and an Electromagnetic Compatibility Inspection Documenting and recording field support activities performed and equipment changes in OPNAV 4790/CK forms Conducting out-brief with USCG representatives, addressing any issues and findings (site survey, PITCO, SOVT), providing all documentation (including PITCO results, SOVT results, and 4790/CKs) Developing post-installation trip reports and final technical documentation Other USCG support projects supported by Mr. Roshto have included: Worked on various shore site and shipboard EMC/EMI program support projects including laboratory testing and experimentation. Supported various USCG installation projects, which required installation of electrical systems at shore and shipboard sites, and installation of computer equipment and associated cables. Performed overhaul and maintenance of USCG Optical Surveillance (OSS) Systems. Assisted in the installation of the electronic standardization plan for the USCG 41' Utility Boats. Served as team leader in the installation of Coast Guard DGPS Radio Beacon transmitter sites. He coordinated team efforts for the DGPS installations at sites such as Key West, FL, Moriches, NY, Tampa, FL, and other locations. His duties included fabrication of concrete foundations, shelter installation, electrical system installation, heating, ventilating, and air conditioning (HVAC); equipment installation, and tower/antenna installation. He installed and maintained electrical, HVAC, and chill water systems. Installed various types of conduit, cable trays, and cable duct. He oversaw welding, plumbing, and carpentry in support of installation of DGPS shelters, electrical systems, towers, foundations, and DGPS equipment. Performed the installation and upgrade of USCG HF sites and in various locations which included the Greater Antilles Section (GANTSEC). Performed HF Fan Wire Impedance Matching on U.S. Navy ships. Assisted in the installation of the Appleton, WA prototype Ground Wave Electrical Network (GWEN) conversion to DGPS and has performed a number of other NDGPS conversions. Served as team leader on the installation of the PA-Alarm Systems on USCG WLIC Boats. Performed the equipment installations and system upgrades for the Vessel Traffic Control Systems (VTC) in numerous locations including Houston/Galveston, TX area. Performed installation and set-up of National Distress System (NDS) equipment in various locations including North Carolina and Florida. Installed all electrical circuits, video cabling and video display system equipment at numerous Coast Guard Command Centers. Installed full floor 65 kVA Uninterruptible Power Supply Systems at both Atlantic and Pacific Area Command Centers. Wired for new electrical system at each site. Installed new drop ceiling at Pacific Area command center and wired all new lighting system. Installed and maintained BARCO Video Display systems in many Coast Guard Command Centers and Sectors. 08/1995 to 04/1996 Maintenance Technician Company Name － City , State Mr. Roshto installed electrical systems for various equipment and conveyers. He participated in set up of facility in preparation for production of automotive seating. He supervised the maintenance department second shift as production began. He maintained all electrical and mechanical systems, conveyers and Programmable Logic Controllers used in production process. He fabricated tools and installed fixtures as needed to aid production. 09/1991 to 08/1995 Installation Technician Company Name － City , State Mr. Roshto installed electrical systems at shore and ship sites. He installed computer equipment and associated cables. He installed Joint Operational Tactical Systems and Combat Direction System on ships and at shore facilities. Mr. Roshto performed overhaul and maintenance of Optical Surveillance systems. As team leader, he assisted in the design and installation of Coast Guard DGPS Radio Beacon Transmitter sites. He performed maintenance and repair of equipment and facilities at various government installations. He performed sheet metal fabrication and installation. He installed raised computer floors, walls, and ceilings. He installed and maintained heating, ventilating, air conditioning, and chilled water systems. Mr. Roshto installed various types of conduit, cable trays, and cable duct. He performed welding, plumbing, and carpentry. 01/1985 to 01/1991 Electrical/Mechanical Foreman Company Name － City , State Mr. Roshto installed various commercial/industrial electrical systems including uninterruptible power supplies, motor generators and switching systems. He performed installation, troubleshooting, and repair of production equipment and various conveyer systems. He installed small package sorting systems including interface with existing outbound computer manifesting system. He assisted in-house personnel at QVC Network, Hills Bros. Coffee and Allied Colloids, Inc. with installation and maintenance of equipment and facilities. 01/1983 to 01/1985 Electrical Apprentice Company Name － City , State Mr. Roshto supported commercial, industrial, and residential electrical installations, and he performed basic troubleshooting. Education 1988 Diploma Norview High School Virginia Apprenticeship Council Electrical Apprenticeship Additional Information Location: Virginia Beach, VA Security Clearance: TOP SECRET Skills automotive, basic, broadcast, cables, cable, cabling, carpentry, chill, CA, conversion, Council, SC, Direction, documentation, electrical systems, electronics, equipment installation, experimentation, FAX, forms, government, GPS, HVAC, inspecting, Inspection, laboratory testing, leadership, team leadership, Team Lead, team leader, lighting, Logic, Maple, mechanical, Navy, NDS, Network, OSS, personnel, plumbing, Positioning, Power Supply, power supplies, quality, Radio, recording, San, scheduling, sorting, technical documentation, Technician V, telecommunications, transmission, troubleshooting, UHF, upgrades, upgrade, VHF, Video, welder, welding, written communications ",17 " ADMINISTRATIVE ASSISTANT Summary Masters prepared Administrative Assistant seeking a position as Human Resource Assistant. Exceptional administrative skills, human resource experience, and 13 years of experience working with C-suite executives. Highlights Microsoft Outlook, Word, Excel, Power Point, Adobe Pro, SharePoint. Accomplishments Supported SVP through personal document management, calendar organization and collateral preparation for meetings. Experience Company Name City , State Administrative Assistant 10/2014 to 11/2015 Provide administrative support to Director of Operations and Plant Manager including managing their complex calendars and making domestic and international travel arrangements. Prepare presentations and assist in creation and editing of monthly newsletter. Prepare Global Reports & compile Management Reports. Reconcile expense reports. Organize off site meetings and Career Fairs. Open, sort, and distribute incoming correspondence, including faxes and email. Coordinate catering for luncheons and other meetings. Company Name City , State Administrative Assistant II 09/2013 to 09/2014 Provided administrative support to Chief Academic Officer and VP of Research. Managed calendars for two busy corporate executives while ensuring deadlines and time lines were met. Managed technology and c partner/stakeholder relationships. Transcribed/compiled meeting minutes. Reviewed and processed expense reports. Coordinated Department meetings and trainings. Arranged travel. Performed payroll functions, such as maintained timekeeping information and processed and submitted payroll. Proofread and ensured company policies were followed. Managed paper or electronic filing systems. Company Name City , State EA/Project Manager 11/2012 to 07/2013 Provided system and project planning; and administrative support to SVP. Estimated, executed, and implemented projects within the system. Ensured deadlines and time lines were met. Demonstrated superior skills in managing data and in using data to drive decision making. Trained users and answered questions. Presented research findings to groups of people. Performed needs assessments in order to determine the types of research and information that were required. Served as gate keeper for SVP Managed calendar and made travel arrangements for SVP. Company Name City , State EA/Supervising Corporate Assistant 03/2008 to 09/2012 Supervised corporate assistants and provided administrative support to SVP. Performed Human Resources responsibilities such as: selection, interviewing, hiring, on-boarding, training, and employee engagement. Assisted with CEO search Reviewed job performance issues with employees to identify causes and issues and worked on resolving issues. Interpreted and communicated procedures and policies to staff. Managed projects for Clinical Operations Department Filed and retrieved corporate documents, records, and reports. Prepared agendas and materials for meetings. Helped with departmental budget preparation. Created, maintained, and entered information into databases. Set up and managed paper and electronic filing systems. Composed and distributed meeting notes, reports, and presentations using Microsoft Word, Excel, or Power Point. Arranged conference, meeting, and travel reservations. Conducted Internet based searches. Reviewed work done by others to check spelling and grammar, and ensured company policies were followed (proofreader). Set up media equipment for meetings and web conferences. Company Name City , State EA/Corporate Assistant 03/2001 to 03/2008 Provided administrative support to SVP. Managed executive's schedule and served as gate keeper. Screened SVP's calls and assigned callers to appropriate parties. Compiled, transcribed, and distributed meeting minutes. Performed general office duties, such as ordered supplies and maintained records management database systems. Made domestic and international travel arrangements. Prepared agendas and made arrangements, such as coordinated catering for luncheons, for committee, board, and other meetings. Provided back up for CEO Executive Assistant. Managed projects within Clinical Operations. Prepared Power Point presentations and Board packets. Planned and organized retreats and significant events. Reviewed and processed expense reports for eight executives. Compiled and reported payroll reports for clinical operations staff. Company Name City , State Executive Assistant 10/2000 to 03/2001 Provided administrative support to President of Home Health Maintained President's calendar in Microsoft Outlook. Trained all new/current Provena Home Health employees to be proficient in Outlook. Scheduled appointments and meetings. Prepared meeting packets. Created tracking spreadsheets in Microsoft Excel. Prepared Power Point presentations and packets for Board Committee meetings Transcribed/compiled meeting minutes. Education Master of Science : Management Human Resources Jan 2012 Indiana Wesleyan University , City , State Management Human Resources Bachelor of Science : Management Human Resources Jan 2007 Olivet Nazarene University , City , State GPA: Summa Cum Laude Management Human Resources Skills Decision making Screening Interviewing Multi-Tasking Presentations Project Management Newsletter Expense reports ",4 " ASSISTANT PROJECT MANAGER/DESIGN BUILD CONSTRUCTION COORDINATOR Summary Highly motivated Civil Engineer with 16 years of experience working for one of North America's largest and most respected construction and engineering organizations with revenues of more than $11 billion and consistently ranking among the top five contractors by Engineering News-Record. My experience with Kiewit has prepared me to successfully plan and execute projects while promoting safety, quality, schedule, and cost performance. My career experience ranges from construction design coordinator on a multi billion dollar design build project, to on-site project engineering and project management for self-performing heavy civil construction work ranging from $545 million to $3.1 million dollars. Excellent communicator skilled in construction means and methods, cost controls, scheduling, claims analysis and contract administration. As the Field Engineer and Project Controls Manager on one of the largest design-build project in Maryland she manages approximately 1,000 WBS activities on a P6 schedule. Even after a six month delay in the award of the project the project will be substantially complete on the original completion date. Clara coordinates on a daily basis, incoming and outgoing correspondence, a cost loaded CPM, RFIs, modifications, change orders, and unforeseen field conditions that required redesign and schedule modifications to adhere to a hard completion date. Highlights Hard Dollar Estimating Training Expedition Centric Viewpoint Constructware Accomplishments Sixteen years of experience working for one of North America's largest and most respected construction and engineering organizations. Responsible for the successful strategy, development and execution of time related impact analysis resulting in a $2.6 million net change to the contract. Even after a six month delay in the award of the project, the project was substantially complete on the original completion date. Responsible for the development and execution of a dirt flow impact analysis resulting in a $2 million net change to the contract. Developed a successful plan to rephase the bridge construction on a highly traveled weather-damaged interstate so that the traffic could be shifted onto the new construction prior to the winter season. Project controls Manager for all document control and as-built deliverables for over 200 miles of Fiber Optic Network Installation. Experience 09/2013 to Current Assistant Project Manager/Design Build Construction Coordinator Company Name － City , State 06/2011 to 09/2013 Project Contract Administration Manager Company Name － City , State Intercounty Connector-Segment B | $550 million | Maryland State Highway Administration (MDSHA) consisted of the construction of seven miles of new six-lane toll road. The work included 2.4 million cy of excavation, 1.7 million cy of embankment, 500,000 sy of new pavement section, 65,000 sy of MSE walls, over 80,000 LF of drainage, and 15 bridges totaling over 600,000 sf of deck with bridge spans reaching up to 207 lf.   Evaluated and mitigated cost for both the owner and contractor when changes occurred to the design-build contract Negotiated change orders up to $2.6 million Oversaw project controls on one of the largest design-build projects in Maryland Managed approximately 1,000 WBS activities on a P6 schedule Coordinated incoming and outgoing correspondence, a cost loaded CPM, RFI's, modifications, change orders, and unforeseen field conditions that required redesign and schedule modifications to adhere to a hard completion date 03/2008 to 06/2011 Structures Project Engineer Company Name － City , State I-95/I-495 Interchange at Telegraph Road | $256 million | VDOT consists of the recontruction of I-495 interchange at Telegraph Road in Alexandria. The work included 500,000 cy of excavation, 321,000 sf of new pavement, 39,000 lf of drainage, 400,000 sy of base and overlays, 23 retaining and MSE walls, 4 soundwalls, 11 AASHTO/Steel girder ramps/bridges totaling 380,000 sf of deck, 5 box culvert extensions.   Overall direction, safety, quality, schedule, and cost performance of structural operations Planned and executed work procedures and coordinated various phases of construction for bridge widenings Designed all substructure and superstructure formwork for the multi-phased bridges Prepared job const projections, reviewed and approved pay estimates and invoices Procured and coordinated delivery for all structural materials Negotiated $2 million dollar net change to the project Oversaw project close out 08/2007 to 03/2008 Estimator Company Name － City , State 03/2007 to 03/2008 Structures Superintendent/Design Coordinator Company Name － City , State Design Build I-95 Widening and Reconstruction | $170 million | Florida Department of Transportation (FDOT) DISTRICT 5 consists of widening 10 miles of the existing I-95 four lane interstate highway to a six lane interstate highway in Brevard County FL. The work consisted of 15,000 lf of 18"" concrete pile, 2,500 c of structures concrete, 2,900 lf of AASHTO girders, 50,000 lf of median storm drain pipe and 174,000 lf of underdrain. Overall excavation to embankment was in excess of 585,000 cy along with 435,000 sy of stabilization and 280,000 sy of optional base.   Oversaw design coordination of 3 design build bridge widenings Developed best means and methods to construct this challenging project Supervised the construction of the bridge widenings and planned and executed work plans and coordinated the various phases of construction. 08/2004 to 03/2007 Structures Superintendent Company Name － City , State Western Beltway Project | $56.2 million | Florida Turnpike Authority consists of the construction of 7 AASHTO bridges, 2 bridge overpasses, 2 Signature soundwalls, 6 ramp toll facilities, 2 mainline toll plazas, grading of approximately 2.5M cy of dirt, asphalt paving, drainage, as well as electrical and signage work.   Created 90 day and 3 week schedules for all structures operations Supervised the construction of the AASHTO bridges and signature walls with over 100,000 manhours accident free. Planned and executed all structural field operations 09/2001 to 12/2004 Stations Project Engineer Company Name － City , State Douglas Line Renovation Project | $351 million | Chicago Transit Authority consisted of the renovation of six elevated train stations, 2 at-grade stations and 5 miles of track.   Oversight and coordination of 15 subcontractors on the architectural elements within the passenger stations Drafted subcontracts and material contracts for the project Responsible for the review and approval of pay estimates and invoices Quality Control over the final work product Prepared submittals and RFI's Procured permits from the City of Chicago Building Department Negotiated change orders 12/2002 to 08/2004 Structures Office/Field Engineer Company Name － City , State Dublin I-16 | $10.1 million | Georgia Department of Transportation (GDOT)   08/2000 to 09/2001 Field Superintendent/Project Controls Manager Company Name － City , State Level 3 Communications Fiber Optic Network Project | $41.5 million | Level3 Installation from Atlanta, GA to Birmingham, AL   Coordinated and scheduled subcontractor operations for trenching, directional boring, and equipment installation for over 150 miles Prepared weekly construction status reports Acting client representative for private property acquisitions and obtaining easements Verification of installed quantities for invoice approval and payment; equipment purchase and coordination of delivery for on time installation Managed all document control and as-built turnover to the client for the entire project from Florida to North Carolina 08/1999 to 08/2000 Field Engineer Company Name － City , State Howard Street Track Reconstruction | $3.1 million | City of Baltimore Light Rail and O'Donnell Street Viaduct | $10.3 million | Maryland Department of Transportation.   On site quality control inspection for the horizontal vertical rail alignment Production of progress updates for the client Quality Control and oversight of self perform crews pouring bridge decks Education 1999 B.S : Civil Engineering University of Kentucky － City , State , US Civil Engineering Clara Newsom Assistant Project Manager Skills bridges, contracts, delivery, direction, Engineer, framing, HVAC, lighting, managing, materials, access, 3.1, Network Installation, painting, plumbing, procurement, project plans, quality, quality control, safety, sound, supervising, supervision, Transportation, Type III, Type II, utilities ",19 " PUBLIC RELATIONS MANAGER Summary A growing professional who blends academic training in recreation and sports management with hands on experience in operations, communications, media, and public relations. With a diverse background in the sports and event industry, I have gained an appreciation of what it means to work hard, manage time and roll with the punches. As a creative and logical hybrid, I tackle every opportunity with enthusiasm and determination and am always looking for a chance to learn. Highlights 3.5+ years in sports & event industry Prepared press releases, event highlights, blog posts, media advisories & distributed news through various media channels Generated creative content for official websites, social media platforms, and emails Computer proficient in Apple, Windows, Adobe Photoshop, Cision and Vocus Recipient of Best B2C Marketing Team at the 2014 Utah Marketing Awards Accomplishments Recipient of Best B2C Marketing Team at the 2014 Utah Marketing Awards Experience 05/2014 to Current Public Relations Manager Company Name － City , State Main media contact for The Color Run, The Color Run Night and Electric Run Established mutually beneficial relationships between organization and media, sponsors, charities, and runners Member of creative content team generating copywriting and content for all social media platforms and website Created & distributed press releases, media advisories, and media packets for over 240+ events in North America Set up interviews between staff and media along with training the staff with talking points and FAQ's Updated press page on website, monitored Wikipedia page, and managed press email address Analyzed media coverage and compile comprehensive information about the company for the media 10/2012 to 05/2014 Winter Olympic Games Press Attaché Company Name － City , State * Prepared press releases, event highlights, media advisories, blog posts and distributed news on various media channels * Prepared, posted and maintained content for the official website, social media platforms and membership e-newsletter * Coordinated & facilitated athlete interviews, photo-shoots, video-shoots and appearances with local and national media * Creatively pitched stories to local and national media about athletes and organization * Assisted in creating and implementing fundraising initiatives directed towards membership and community * Main point of contact for media at 2014 Olympic Team Trials and assisted in all phases of planning & execution of the event * Handled all media requests, press conferences, questions, managing victory and event coverage for short track team * Facilitated interview requests between coaches, athletes, staff and the media * Managed relationships between organization and media while working closely with venue management 06/2012 to 10/2012 Foundation Associate Company Name － City , State * Assisted with charity section of official website and Foundation Facebook page * Scheduled and managed volunteers, 50/50 raffle program and silent auction for all home games * Planned and executed team fundraising events including Chicago Fire White Party, Bank of America Chicago Marathon, Fire Brews and Bites and Molly's Cupcake fundraiser 09/2011 to 06/2012 Front Office Intern Company Name － City , State * Planned, promoted and executed the Duke's Kids Club, Reading Wranglers program & team appearances in the community * Planned and executed post-game autograph sessions, watch parties and season ticket holder events * Assisted in merchandising and budgeting by running the team shop both in game and online * Assisted heavily with media relations in producing team game notes and post game notes 08/2001 to 06/2012 Red Rock Raptors U9-U17 Girls Soccer Teams - Assistant Coach Company Name － City , State * Prepared documents and filed pleadings in various Nevada courts * Interacted daily with clients to ensure their satisfaction with each case Leadership * Taught the game of soccer by providing technical and tactical skill training 2-3 times per week * Coordinated tournament, game participation and registered team players * Actively participated in all phases of the training, coaching, and preparation of the soccer team * Acted as Head Coach when necessary and as a mentor to young girls 05/2011 to 08/2011 Game & Team Operations Intern Company Name － City , State * Assisted with various pre-game and half-time promotions throughout the entire season * Secured pre-game color guard, national anthem singers, walk of champion participants and volunteers * Referee liaison for the 2011 CONCACAF-Gold Cup while also handling referee & team transportation Education Bachelors of Science : Recreation Management University of Nevada Las Vegas － City , State , US University of Nevada Las Vegas Las Vegas, Nevada // December 2012 * Bachelors of Science in Recreation Management with a concentration of Sports Management Certifications P.A Professional Affiliations of creative content team generating copywriting and content for all social media platforms and website Presentations Handled all media requests, press conferences, questions, managing victory and event coverage for short track team Skills Clients, Legal Assistant, Satisfaction, Training, Coaching, Mentor, Public Relations, Fundraising, Copywriting, Budgeting, Media Relations, Merchandising, Games, Adobe Photoshop, B2c, Marketing, Photoshop, Associate, Liaison, Operations ",20 " BUSINESS BANKING SPECIALIST Summary Over 9 years experience supervising cross-functional sales teams, complex employee training, strategic account management, executive level collaboration, and creating customer-centric programs. Facilitating Training -- trained 600 employees quarterly and annually on sales and conflict management. Project Management -- directed all sales operations, training, and marketing for over 100 events per year. Business Sales -- exceeded 794% of business sales goals closing $1.2 Million in product sales and surpassed 400% of annual sales goals due to innovative customer engagement in less than 35 days. Tech & Startups -- 8 years consulting and managing tech/startup businesses, converting client liabilities into assets, and designing customer-centric engagement programs while facilitating employee engagement. Professional Development -- tactical approach to innovative teambuilding, in-depth understanding of cultivating long-term business partnerships, and motivational speaking. Core Qualifications Empowering Motivational Public Speaker Microsoft Suite Proficient (Outlook, Excel, Publisher, Power Point, Word, etc.) Google Suite (Analytics, Docs, Calendar, Gmail, etc.) Deploying & Executing Scalable Training Programs Strategic Client-Facing Engagement Dynamic Sales Presenter & High Energy Facilitator Complex Account Management Multi-Project Management in fast-paced environments Innovative Professional Development Collaborative/Team Leader Professional Experience Business Banking Specialist June 2014 to Current Company Name － City , State Exceeded 794% of quarterly business sales goals, $1.2 Million in products, and $40,000 per day in proxy in 35 days. Facilitate international business presentations on merchant services, payroll services, and tech products daily. Deploy original sales training programs that identify KPI's and marketing trends to junior and senior executives. Train diverse business sales channels with adaptable facilitation styles and charismatic energy for high impact. Coach employees quarterly on cross-selling business products, sales strategies, and cross-customer engagement. Manage and develop budget reconciliations for diverse startups to exceed business revenue goals with low budgets. Personal Banker July 2013 to June 2014 Company Name － City , State Cultivate long-term business partnerships while upholding banking policies and providing elite customer service to senior level executives worldwide. Manage high value client accounts; efficiently resolve high complexity issues, and analytical problem solving. Extensive regional/global coordination for international clients in collaboration with diverse executive level teams. Closed 500K of business loans, automobile loans, lines of credit, and insurance products per quarter. Execute and design customer-centric engagement metrics to assess daily, weekly, and monthly impact. Office & Marketing Manager June 2013 to Current Company Name － City , State Supervise all sales team training programs: new hire orientations, onboarding training classes, staffing, and payroll. Design customer-centric training curriculums, career development programs, and direct marketing strategies. Direct multi-level events and developmental training not limited to customer service training, business sales, event planning, conflict management, KPI's/trends, and promotional media events. Executed measurable social media outreach and networking events that exceeded 20% of sales targets. Residential Communities Coordinator January 2011 to June 2013 Company Name － City , State Directed all sales training, customer service, and marketing for 100 events per year accessible to 76,000 students. Facilitated and designed scalable programs to train 600 employees annually on sales, conflict management, customer service, crisis response, business development, and cultural competency. Supervised, evaluated, and extensively coached 13 cross-functional employees who served as residential programmers, community leaders, and engagement specialists in fast-paced environments. Managed four high-rise properties and residential teams overseeing 1,500 occupants including supervision of emergency response staff, budget reconciliations, project management, and payroll. Assistant Community Director July 2010 to January 2011 Company Name － City , State Supervised 50 cross-functional employees while overseeing 1,800 residents in 7 high-rise residential properties. Managed all employee training programs and curriculum content for emergency response staff and residential teams in adherence with federal/state laws, university HR rules, and hospitality regulations. Exceeded performance expectations with increased responsibilities resulting in promotion within 6 months. Assistant Hall Director July 2008 to May 2010 Company Name － City , State Directly supervised 12 resident advisors, 34 desk staff, and 20 community volunteers in fast-paced environments. Trained and instructed 150 employees on sales, customer service, project management, conflict management, human resource services, intercultural competency, and security procedures. Oversaw two large high-rise properties, over 1,500 residents, 2 front offices, facility budgets, and payroll. Executed strategic recruitment campaigns and facilitated the interview selection process of 40 employees. Awarded ""Program of the Year"" for directing the Dance for Haiti benefit concert fundraising $20,000. Public Relations Specialist August 2006 to May 2007 Company Name － City , State Supervised all cross-customer engagement curriculums for the Palouse Food Project and oversaw all marketing outreach, employee training programs, interns, and volunteers. Directed and executed radio commercials and advertisements specific to community development, health education, and hunger related issues. Tutored children with autism who required an innovative approach to assess each student's individual academic needs using patience, sensitivity, compassion, and performance art. Assistant Warehouse Manager May 2005 to July 2006 Company Name － City , State Managed warehouse recruitment, interviews, schedules, customer satisfactions surveys, and employee recognition efforts. Trained and instructed new sales associates and employees on diverse customer service etiquette which increased store revenue by 30%. Oversaw inventory and shipments to provide consistent warehouse organization that enhanced duties and responsibilities of sales associates. Education and Training Bachelor of Liberal Arts : Sociology & Dance Washington State University Social Sciences Wells Fargo Bank N.A － City , State Business & Personal Banker Academy Entrepreneurship in Business S.A.F.E. Registered Financial Banker Sociology & Dance Skills academic, Account Management, advertisements, approach, art, banking, budgets, budget, business development, Coach, conflict management, content, credit, Client, clients, customer service, customer service training, direct marketing, directing, event planning, fast, Financial, functional, fundraising, human resource, HR, insurance, international business, inventory, Team Leader, marketing, Excel, Microsoft Suite, Outlook, Power Point, Publisher, Word, networking, payroll, policies, Presenter, presentations, problem solving, Project Management, promotion, proxy, Public Speaker, radio, recruitment, selling, Sales, sales training, staffing, Strategic, supervision, employee training, Training Programs ",21 " VICE PRESIDENT, DIRECTOR OF CLIENT SERVICES, DIGITAL Summary Creative, hands-on Marketing professional with experience across industries including Consumer Packaged Goods, Human Resources, Financial Services and Information Technology. Able to communicate effectively as a liaison between creative, technical and business personnel. Demonstrated success in solving communication and technical problems through creative solutions. Recognized for streamlining processes and fostering teamwork. Expertise includes: Brand Management Copywriting Interactive Marketing Web Design Collateral Development Business Development Project Management Client Relations Special Events Planning Highlights Account management Direct marketing campaigns Mobile marketing Superior writer and editor Cross-functional team leadership Customer service-oriented Digital advertising Project management Go-to-market strategy development Competitive analysis Experience Vice President, Director of Client Services, Digital Oct 2005 to Current Company Name － City , State Increased revenue by [Number]% through product improvements. Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Spearheaded the creation of blogs and social media content. Evaluated return-on-investment and profit-loss projections. Collaborated with marketing and communications teams on standardization, design and production of marketing materials. Promoted brand awareness through SEO optimization and attractive web design. Wrote creative and engaging briefs for internal and external agencies. Account Manager Jan 2004 to Current Company Name － City , State Facilitated multiple marketing and promotional engagements for CPG clients. Evaluated performance of online campaigns and optimized effectiveness. Formed relationships with and ensured the appropriate participation and satisfaction of key client stakeholders. Clients included Cadbury Adams, Church & Dwight, Manischewitz and Johnson and Johnson. Managed aspects of a major national campaign involving radio, print, concert tours and Internet extensions for Dentyne in conjunction with Clear Channel Entertainment. Coordinated development of interactive media and print advertisements including FSIs. Established website performance benchmarks, dashboards and methodologies for usability testing and trend analysis. Supported Yahoo and AOL online campaigns which contributed to a 300% increase in traffic to the brand website. Identified and created strategic partnerships for Internet-based promotions, offline events and sweepstakes. Account Manager Oct 2005 Company Name － City , State Facilitated multiple marketing and promotional engagements for CPG clients. Evaluated performance of online campaigns and optimized effectiveness. Formed relationships with, and ensured the appropriate participation and satisfaction of key client stakeholders. Clients included Cadbury Adams, Church & Dwight, Manischewitz and Johnson and Johnson. • Managed aspects of a major national campaign involving radio, print, concert tours and internet extensions for Dentyne in conjunction with Clear Channel Entertainment. • Coordinated development of interactive media and print advertisements including FSI's. • Established website performance benchmarks, dashboards and methodologies for usability testing and trend analysis. • Supported Yahoo and AOL online campaigns which contributed to a 300% increase in traffic to the brand website. • Identified and created strategic partnerships for internet based promotions, offline events and sweepstakes. Director of Marketing / Content Manager Jan 2001 to Jan 2004 Company Name － City , State Conceived, implemented and maintained the company's web strategy. Developed targeted collateral for the sales team. Expanded brand recognition through Internet, media and mailing campaigns. Formulated effective responses to emerging competitive challenges such as customer consolidation and increasing use of web-based technologies. Researched and responded to RFPs, which established dialogue between the company and potential clients. Designed and delivered company website, copy and logo and standardized the company ""look and feel"" across marketing initiatives. Developed prototype web portal application as a marketing tool. Technical Marketing Manager Jan 1998 to Jan 2001 Company Name － City , State Managed all collateral for the Financial Services business unit via the Intranet. Customized web-based solutions to support marketing initiatives. Assisted other business units in developing their information management processes. Worked with team to develop Point Of View documents central to differentiating the company in the marketplace. Built and maintained web-based reference tool using HTML, Active Server Pages, VBscript, Javascript and CSS. Reduced e-mail ""spamming"" and improved effectiveness of organizational communication channels through developing and implementing web-based newsletters. Coordinated strategic project initiatives across offices and teams. Modeled a process for tracking, updating and utilizing client reference-ability data. Education BA , Communication Rutgers University － City , State , US BA in Communication, Rutgers University, New Brunswick, NJ, December 1997 ORGANIZATIONAL MEMBERSHIPS Founding Father of Alpha Kappa Lambda Fraternity, Rutgers University, Gamma Gamma Chapter Accomplishments Creative, hands-on Marketing professional with experience across industries including Consumer Packaged Goods, Human Resources, Financial Services and Information Technology. Able to communicate effectively as a liaison between creative, technical and business personnel. Demonstrated success in solving communication and technical problems through creative solutions. Recognized for streamlining processes and fostering teamwork. Expertise includes Affiliations Founding Father of Alpha Kappa Lambda Fraternity, Rutgers University, Gamma Gamma Chapter Skills Marketing, Clients, Account Manager, Increase, Interactive Media, Promotional, Satisfaction, Testing, Usability, Usability Test, Usability Testing, Web Based, Web-based, Prototype, Prototypes, Sales, Sales Team, The Sales, Web Portal, Active Server Pages, Css, Financial Services, Html, Intranet, Javascript, Organizational Communication, Solutions, Technical Marketing, Vbscript, Brand Management, Business Development, Client Relations, Copywriting, Human Resources, Liaison, Project Management, Web Design ",12 " INTERIOR DESIGNER Summary Head designer for a Realtor developer, I have worked creating spaces and collaborating with contractors and architects. Developing innovative concepts and uses for the spaces. For my residential work I go beyond the surface thinking of the function and the style of the space, while working within a budget. Detail-oriented and the ability to learn concepts quickly. Excellent research, time management, and problem solving skills. Networking with suppliers and merchants in the area, allowing access to the newest materials and furnishings. Meeting with clients to find out what their wants and needs are, with consideration to their space and budget. Creating a design plan using CAD and developing professional boards to show the concept of the space. Following up with clients upon project's completion to make sure they are satisfied. All this is done to help grow their business and brand. Highlights Interior Design curriculum at Paier is designed to prepare the relationship between interior design and architecture. Basic structural principles and construction methods are introduced. The studio courses incorporate programming, conceptual design and development, and presentation skills. Guest juries of architects and design professionals regularly critique our presentations. Courses in ID Business, Materials, Kitchen & Bath, and History of Interiors provide us with the tools and critical thinking needed to succeed. AutoCAD Drafting Microsoft Office Model Making Corporate Building Design Residential Planning Kitchen and Bath Design Excellent Communication Skills Ability to work on multiple projects simultaneously Creative, innovative and having problem solving skills Excellent Attention to Details Team Player Accomplishments At PCA, I was involved with the school newspaper, Paier Perspective, where I co-wrote articles for the Interior Design Department and consistently made the Dean's list through all four years. Experience Company Name City , State Interior Designer 03/2011 Company Name City , State Interior Designer 11/2013 to 07/2014 Networking with suppliers and merchants in the area. Meetings with real estate agents, builders, and architects that we are working on projects with. Creating and maintaining the materials library by ordering; materials, fabric samples, finishes, and design accessories. Meet with clients, presenting the design plan and then reviewing the design plan according to the client's input. Confirming the design plan, specifying materials, finishes, lighting and flooring. Supervising the project to make sure it is done properly and according to the time-line. August 2013 I started a new build of 3,200 sq. ft. it's a shoreline home in West Brook. Everything custom designed from cabinetry with handpicked fixtures, staircases, fireplace, window treatments, to some of the furniture, all custom crafted pulled together in a seamless way reflective of clients' personality. I over saw that the project was properly planned by working closely with contractor allowing to complete on time and within budget. May 2012 I started the remodeling and updating a North Haven home. Up to date I have remodeled the den, living room, and the dining room. I am currently working on a bedroom and renovating the kitchen. In the summer of 2011, I interned at New England Kitchen and Bath in Glastonbury, CT, working with their head designer, Abbey Miller. We were able to go through the process of a job start to finish. We went through the steps of designing and computer modeling of new spaces, the ordering of top quality materials and fixtures, to overseeing the scheduling and workmanship of installers. In the summer of 2009, I worked in East Hampton, New York at the Grand Acquisitor, an upscale Antique Dealer. The store specialized in antiques such as; decorative accessories, lace, linens, silver, and furniture. The key to succeeding in the antiques business is knowledge. I was able to see 18th and 19th century furniture, clothes, accessories, and more. Here I learned purchasing skills and the ability to spot a good find. I also recorded and kept track of the inventory as well as helped in setting up displays. Education BFA : Interior Design Fine Arts 2013 Paier College of Art , City , State Interior Design Fine Arts Skills Basic, budget, conceptual design, critical thinking, client, clients, designing, interior design, inventory, lighting, Materials, meetings, window, modeling, networking, presenting, presentations, presentation skills, programming, purchasing, quality, real estate, scheduling, Supervising Professional Affiliations The American Society of Interior Designers (Allied ASID) National Occupational Competency Testing Institute (NOCTI) certified in CAD ",1 " MARKETING COORDINATOR/GRAPHIC DESIGNER Professional Summary Passionate person with two years of experience as a marketing coordinator. Strong adaptability to new working environment and willing to learn new skills and take on new challenges. Skilled in designing campaign materials and promotional items using InDesign and Illustrator. Seeking a position in marketing with a company on a long-term basis who is looking for a hardworking, goal-oriented team player. Core Qualifications Excellent Mandarin Chinese writing and speaking skills. Computer Knowledge MS Word MS Excel MS PowerPoint MS Outlook Windows 7 Mac OSX CS InDesign CS Illustrator Experience Marketing coordinator/Graphic designer January 2013 to December 2013 Company Name - City , State Coursework and Project: Case Studies in Advertising and Public Relations Through investigation of real AD and PR cases, specifically targeting the influence of advertising in Asia such as China, Japan and Korea, setting up advertising objectives, creating advertising campaigns, and measuring advertising effectiveness. Completed project: ""Advertising to Children in Japan"", ""Research of Oreo Campaigns"" Theories, Models and Practices in Integrated Marketing Communication Set up personal company: initial preparation included market research, establishing a Mission Statement, targeting audience, setting core values, positioning lines (a marketing words what used to be called ""slogans"") SWOT(strengths, weaknesses, opportunities and threats) establishing the main products. Other tasks involved basic budget planning, customer surveys, choosing the best advertising strategy based on product's functionality, selecting magazine, outdoor poster, and radio commercial for advertisement. Individually completing all posters and designs. Desktop Publishing -Masters project Magazine designed: Flavors- Taste the world http://issuu.com/wudan3/docs/flavors_taste_the_world Other related courses included: Perspectives in Global Leadership, Theories and Applications of Persuasion. Advertising Producer February 2012 to December 2012 Company Name - City , State Used Adobe Audition to dub, edit, and choose proper soundtracks to finalize ads. Created and edited ads for certain products that obtained positive feedback from clients and successfully played through radio and television. Ability to host a radio show independently and have own radio show about currently popular news and topics. In charge of editing news and audio production. Account Executive Intern May 2011 to August 2011 Company Name - City Initiated new project and rapidly realized goals and was praised as a ""fast learner"" by the manager. Kept in touch with past clients and potential clients. Conducted internal and external meetings, controlling the atmosphere and proceeding. Manager Assistant February 2014 to June 2014 Company Name - City , State Assisted in providing consulting services to a Shenzhen Investment company including evaluating diverse portfolios, performing property analysis, identifying valuations of tangible and intangible real estate-related assets. Fully understood investor objectives and requirements for an investment property and collaboratively built an investor profile based on their resources and requirements. Obtained comprehensive marketing analysis and developed a strategy base on customer input such as: ""We want to purchase new construction commercial properties and resell them within one year to achieve our 'high rate of return, short term investment' goal."" Identified several potential shopping malls and new construction buildings in various cities in the Bay Area and Los Angeles by using a commercial real estate company ""Costar"". Met with Mayor Milpitas Jose Esteves to recognize a future project, an Asian-themed shopping center - Pacific Mall for potential investment opportunity. Contacted Los Angeles Local realtor and personally went over to inspect projects with investors. Worked through property documents to understand current and future contact, risk scenarios, and properties' current management and performance. Explored reducing risk for our clients, providing honor reports revealing that there was no suitable investment opportunity within investors' defined geographic target area. Established a well functioning long-term relationship with clients to generate repeat business and obtain a top notch reputation. Education Master of Corporate Media : 2011 Marietta College BS Bachelor of Science : Accounting Marketing , 2010 Utah State University Accounting Marketing Skills Adobe, AD, ads, Advertising, audio production, basic, budget planning, Chinese, com, Computer Knowledge, consulting, content, client, clients, Desktop Publishing, direction, editing, edit, English, Google Analytics, http, Illustrator, InDesign, inspect, layout, Leadership, Mac, Mandarin Chinese, marketing analysis, market research, marketing strategies, marketing, Marketing Communication, meetings, MS Excel, MS Outlook, MS PowerPoint, Windows 7, MS Word, networking, new construction, newsletters, page, Persuasion, positioning, posters, PR, Public Relations, speaking, fast learner, radio, real estate, Research, strategy, surveys, television, websites ",1 " SENIOR CLIENT ADVOCATE II Accomplishments Earned the Workgroup for Electronic Data Interchange (WEDI) Award of Merit 2 years in a row for educating the health care industry on electronic claims attachments. Affiliations. Health Level Seven (Standards Developing Organization) knowledge of V2 messages, Fast Healthcare Interoperable Resources (FHIR) and the Meaningful Use electronic health record standard Consolidate Clinical Document Architecture. Summary Motivated Business Analyst with the technical expertise and business acumen necessary to translate business requirements and objectives into scalable, highly resilient and successful system solutions. Skills Data analysis Business artifacts documentation Strategic planning Business development Team player Workflow analysis Product launches Brand management MS Project SQL and databases Risk mitigation and management Data mapping Service-oriented architecture Release planning Collaboration tools Test case scenarios Requirements gathering Gap analysis Experience 12/2002 to 12/2017 Senior Client Advocate II Company Name － City , State SuppCRAIG Gabron CRAIG Gabron orted BlueCross BlueShield of South Carolina's TRICARE (Military Health Insurance) line of business functioning in an analyst role. This position required an ability to work in a matrix environment across cross-functional teams and the ability to produce results in a highly dynamic and formative environment. Duties and responsibilities included: Documented business processes and analyzed procedures to see that they would meet changing business needs. Assessed the impact of current business processes on users and stakeholders. Conducted interviews with key business users to collect information on business processes and user requirements. Identified process inefficiencies through gap analysis. Increased annual revenue by 5% by recommending improvements in efficiency for routine pricing updates. Performed TRICARE bench marking analysis and identified savings opportunities and potential product enhancements. Researched and resolved issues regarding extracting data from a clinical EHR for HEDIS measure calculation for two HEDIS measures, Colorectal Cancer Screening (COL) and Controlling Blood Pressure (CBP). Implemented user acceptance testing with a focus on documenting defects and executing test cases using HP's Application Lifecycle Management tool. Managed testing cycles, including test plan creation, development of SQL scripts and co-ordination of user acceptance testing. 12/2002 to 12/2017 Senior Client Advocate II Company Name － City , State Managed the relationship between the Health Net, BlueCross Operations and BlueCross Information Systems Application areas with ten direct reports. Optimized and managed research and development spending through collaboration with key business leaders. Trained four new employees on accounting principles and company procedures. Created periodic reports comparing budgeted costs to actual costs. Suggested budgetary changes to increase company profits. Provided timely actuals, forecast and budget data for IT and corporate management. Worked with management at the project level to ensure expense plans are achieved. 03/1992 to 11/1996 Manager Information Systems City , State Managed the relationship with Cable and Wireless Communications in London, England on the installation of a telecom billing system, leading a team of 12 analysts and programmers in the analysis, design and coding of the international telecommunications commercial billing software. Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions. Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases. Collaborated with the sales, marketing and support teams to launch products on time and within budget. Coached and mentored twelve new staff members, including conducting performance reviews. Led communication with stakeholders regarding product goals and progress made. Tested and implemented new technology-based global projects such as international telephone billing system. Created innovative and intuitive product features such as a packetize billing system. Education and Training 1976 Bachelor of Science : Health and Physical Education Computer Science and Information Technology Computer Science Slippery Rock University of Pennsylvania Northampton Community College － City , State Health and Physical Education Computer Science and Information Technology Magna Cum Laude Computer Science 1980 Computer Science Computer Science Skills billing system, Blood Pressure, Brand management, Business development, business processes, Cancer, Data analysis, sales, SQL, telecommunications, telecom ",4 " ADMINISTRATIVE ASSISTANT Summary Performance-focused leader eager to offer dynamic customer service / administrative assistance, business support, data / recordkeeping, and client relations talents toward maximizing your success within a growth-oriented role. ADMINISTRATIVE OPERATIONS * ACCOUNT MANAGEMENT * DATA / RECORDKEEPING * BILLING / INVOICES * CUSTOMER SERVICE APPOINTMENT SCHEDULING * SUPPLIES ORDERING * INVENTORY CONTROL * WORK PRIORITIZATION * BUSINESS BOOKKEEPING REGULATORY COMPLIANCE * MULTI-LINE TELEPHONE MANAGEMENT * PROCESS IMPROVEMENT * STRATEGIC ANALYSIS / PLANS Integral team player who plans, prioritizes, and completes tasks within fast-paced environments. Excellent communicator who seamlessly interfaces among executives, business peers, and customers. Solutions-focused professional who offers a quick-learning nature to succeed in diverse business areas. Ambitious self-starter who expertly handles confidential responsibilities while maintaining quality service. I am seeking a Customer Care Professional role, and am submitting my resume for your review. I am excited to build a rewarding career with your company, and am confident that my professional skills can help to achieve your objectives. I can offer cross-functional experience in Customer Service/ Administrative Operations, Account Management, Data / Recordkeeping, Business Bookkeeping, Billing / Invoices, Supplies Ordering, and Inventory Control, and am well-versed with Customer Service, Workflow Prioritization, Strategic Analysis / Planning, Process Improvement, and Regulatory Compliance, among other areas. To complement my background, please note that I attained a Medical Assistant Certificate from Ross Medical Education Center and am certified in CPR / BLS by the American Red Cross. Most recently, as an Customer Care / Administrative Assistant with Rollizo's Information Technology Services (RITS), I expertly performed all forward-thinking business tasks, including scheduling client meetings, cost-effectively managing office and supply inventories, handling billing and data management, and providing operational support. As this is just a sampling of my job history, please refer to my enclosed resume for additional experience. You will find me strict and self-disciplined enough to follow precisely all company policies, and to be a solutions-driven professional who can demonstrate a track record of organizing complex business initiatives, defining key priorities, and meeting targeted goals. In addition, I can plan, coordinate, and complete high-level projects within fast-paced, deadline-oriented environments while streamlining processes to increase overall productivity, efficiency, and quality of end results. For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your company. Personal Information I look forward to hearing from you, and thank you in advance for your careful consideration. Sincerely, Tina L. Gayden Skills administrative support, bookkeeping, counseling, CPR, clientele, client, clients, customer service, data entry, data management, Email, image, Internet Applications, managing, meetings, mentoring, Microsoft Office, office, quality, scheduling Additional Information I look forward to hearing from you, and thank you in advance for your careful consideration. Sincerely, Tina L. Gayden Experience Administrative Assistant January 2012 to January 2013 Company Name － City , State Utilized broad scope of industry knowledge and dynamic customer service and administrative support acumen toward performing forward-thinking business tasks, including scheduling client meetings, cost-effectively managing office and supply inventories, handling tense client related issues and data management, and providing operational support. Advocate / Medical Assistant January 2010 to January 2011 Company Name － City , State Strategically steered confidential patient pregnancy testing services, including objectively counseling and mentoring clients per individual needs, as well as accurately maintaining all client records and medical files. Optimized operations efficiency by performing key data entry, bookkeeping, and appointment scheduling. Home Healthcare Aide January 2007 to January 2012 Company Name － City , State Cultivated a high-quality business image with superior services by exceeding home healthcare standards, including completing errands and transporting clients to appointments, as well as performing housekeeping. Home Healthcare Aide January 2007 to January 2008 Company Name － City , State Played a vital role in performing routine housekeeping duties (e.g. washing dishes / clothes, making beds) for diverse clientele, including participating in frequent grocery shopping excursions per individual client needs. Education Medical Assistant Certificate ROSS MEDICAL EDUCATION CENTER CPR / BLS Certification - American Red Cross Microsoft Office * Email / Internet Applications ",6 " MARKET CONSULTANT - HEALTHCARE ADVOCATE Professional Summary Ambitious and dedicated managed care professional with robust organizational, communication and customer service skills. Multi-disciplinary industry expertise with an emphasis in provider outreach, research\analysis and data integrity. Seeking a position to partake in new and innovative improvement processes and proactive provider education efforts. Education and Training BBA : Business Administration Human Resources Management University of New Mexico － City , State Business Administration Human Resources Management Skill Highlights Government relations knowledge Provider education and communication Personal and professional integrity Database management Relationship and team building Organizational planning Sound decision making  Excellent research skills Claims analysis and review specialist Project management Professional Affiliations Member of Alpha Chi Omega Sorority Professional Experience Market Consultant - Healthcare Advocate August 2015 to Current Company Name － City , State Provides in the field market by market strategy,  expertise, & execution on Risk Adjustment  & Clinical Quality Programs (HEDIS/Stars)  prospective and retrospective programs for Providers.   Acts as a designated resource for the Provider group to gain engagement. Performs data analytics to help identify high risk members and to develop a strategy and plan for the practice. Consults to help improve coding accuracy, documentation and management of patient assessment information. Facilitates access to medical records for chart review purposes. Utilizes programs such as SalesForce, Tableau, Concur, and SharePoint to track various activities and reporting. Provider Network Specialist February 2014 to August 2015 Company Name － City , State Supported contracting efforts to ""close the pricing gap"" for both the Blue Community HMO and Blue Advantage HMO networks for the health insurance exchange, along with involvement in the beginning stages of additional exchange network implementations for 2015. Validated designations for all Essential Community Providers contracted with both exchange HMO lines of business. Strengthened and maintained provider relationships located within the Northeast region of New Mexico, including the Taos PHO and La Vida IPA. Audited monthly rosters received from the Taos PHO and La Vida IPA to insure correct system representation within PPW and Provider Finder. Validated credentialing status, network and pricing links utilizing Vistar, PPW, Legacy Premier and Premier Pricing. Utilized Blue Chip, PRAP and PQRS for additional claims issues review. Collaborated amongst peers to create provider training presentations and informational provider packets. Created standard contracts and amendments for all lines of business. Completed Single Case Agreements Assisted with maintaining Centennial Care and Medicare Appeals and Grievances. Participated in Behavioral Health Roster Project and Lovelace named Medicare Advantage Contract project. Claims and Third Party Liability Supervisor December 2013 to February 2014 Company Name － City , State Ensured compliance with HIPAA regulations and requirements. Maintained daily operations and processes within the department by monitoring employee workflow and distribution. Championed compliance with all departmental policies, as well as interface with Quality Assurance regarding procedure compliance. Streamlined departmental and individual performance metrics and took proactive action when necessary on a timely basis to maintain desired workflow outputs. Developed and implemented system and operational changes to improve service and production efficiency. Collaborated with the Training and Quality Review team to implement new and revised procedures. Strengthened the claim approval process including, but not limited to, providing assistance and support to negotiators with complex and/or difficult claims to determine negotiation leveraging points. Collaborated, coordinated, and communicated across various disciplines and departments. Championed internal audit rebuttal reviews and one-on-one feedback to direct staff. Boosted company efficiency and client satisfaction by streamlining processes deemed inefficient. Attended Lean Six Sigma and Rapid improvement events to identify optimal value stream maps. Identified process boundaries and determined opportunities to automate processes and functions. Provider Relations Field Representative November 2012 to December 2013 Company Name － City , State Conducted visits to participating Fee for Service New Mexico Medicaid Providers. Enhanced and delivered formal trainings, webinars, and other provider-related outreach. Applied knowledge of established procedures to resolve escalated provider questions, or management requests. Acted as the initial contact for escalated issues from the provider relations support staff. Examined claims and reports to ensure proper recoding of transactions and compliance with state and federal regulations. Investigated claim processing outcomes. Supervisor September 2011 to November 2012 Company Name － City , State Facilitated the enrollment process for all prospective employees and vendors seeking participation within the Mi Via Self-Directed Waiver program. Maintained relationships with Employers of Record (EORs) to ensure all prospective employees and vendors completed and provided all necessary documentation to begin employment. Demonstrated enrollment oversight and ensured enrollment processes met participant expectations and state regulations. Allocated resources appropriately to meet deadlines. Organized workflow between other departments to ensure efficient and accurate outcomes. Recruitment Specialist February 2010 to September 2011 Company Name － City , State Generated qualified candidates for open positions. Presented job opportunities to qualified customer service care representatives, along with senior leadership positions. Guided prospective candidates and negotiated contract terms. Screened potential candidates through in house and external interviews. Performed reference checks, exit interviews and other background verifications for all candidates. Facilitated training and on-boarding of 120 employees, for new client 2nd Quarter, 2010, bringing a projected $25,000 monthly revenue to the site. Bolstered recognition from client and internal transition leads. Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all recruitment efforts. Reduced employee attrition by 2% 4th quarter 2010. HRIS Administrator September 2008 to November 2010 Company Name － City , State Managed the Leave of Absence and FMLA process. Determine eligibility, processed employee requests, tracked FMLA leave taken and remaining hours for approved intermittent use and close-out file upon completion. Coordinated Workman's Compensation claims from initial accident reports through medical treatment and return to work documentation. Acted as a liaison between Liberty Mutual, SITEL and claimant. Supported benefits administration for on site and home based employees, including open enrollment, new hire orientation and qualifying events. Guided on site employee recognition programs including, employee referral bonus and service awards ceremonies. Mediated, documented and resolved employee relations issues. Maintained personnel file compliance for both on site and home based employees. Championed campaigns for community outreach; Juvenile Diabetes Research Foundation (JDRF), United Way, Toys for Tots and Road Runner food bank. Initiated employee involvement and participation. Skills Premier, automate, Behavioral Health, benefits administration, contracts, Critical thinking, client, client 2, customer service, Database management, decision making, Diabetes, documentation, employee relations, Government, HIPAA regulations, insurance, internal audit, team building, leadership, exchange, negotiation, network, networks, Organizational, personnel, policies, presentations, Pricing, processes, Project management, Quality, Quality Assurance, recruitment, Research, Six Sigma, Sound, workflow ",4 " FRAGRANCE CONSULTANT Licenses Phlebotomy Certification 2014 Electrocardiogram Certification 2014 Skill Highlights Accomplished in hematology Laboratory diagnostic equipment Sample checking Quality control procedures Strong work ethic Professional Experience Fragrance Consultant 11/2013 to 12/2013 Company Name City , State Greet Clients, Provide knowledgeable service to clients, communicate product knowledge, sales. Office Manager 06/2007 to 06/2012 Company Name City , State Managing sales team. Organizing daily logs. Receiving and processing customer requests. Customer service and sales activities. Managing and inputting payroll. Job quality control and monitoring.General assistance/administrative support for the owners of the company. Customer Service 01/2006 to 04/2007 Company Name City , State Customer Service,Trouble Shooting products, Direct Selling, Customer Support, Accounts management. Education and Training Certification : Phlebotomy Technician 2014 Arkansas College of Health Careers City , State , United States Electrocardiogram Technician 2014 Associate of Arts : General Studies 2010 Arkansas College of Health Careers City , State , United States General Studies Pulaski Technical College City , State , United States Skills administrative support, Clients, Customer Service, Customer Support, Detail oriented, Direct Selling, filing, Hematology, Managing, Medical coding, Organizing, payroll, Phlebotomy, processing customer requests, quality control, Receiving, sales, specimen collection, Technician, Trouble Shooting ",11 " ASSISTANT TO BUSINESS DEVELOPMENT ADMINISTRATOR Professional Profile Organized administrative professional with hands-on experience supporting business areas such as real-estate, finance, database management, customer service and human resources. Collaborative team player with strong communication, decision-making and time management abilities. Qualifications Able to meet performance and outcome goals Create and maintain employer and client databases and files Effectively identify client needs through good judgment and interview techniques Maintain updated case notes on each client  Provide assistance and guidance relating to the interview process Conduct employer outreach as needed Conduct follow-up evaluations with client and employer Develop job opportunities and act as a liaison between client and the employer Maintain timely documentation and reports according to stated guidelines Provide referrals to community partners Conduct program presentations  Detail oriented, flexible and reliable Relevant Experience Managed major office relocation with only one day of downtime. Experience Assistant to Business Development Administrator January 2016 to Current Company Name － City , State Updated employee paperwork and records. Greeted visitors promptly and directed to correct locations. Scheduled appointments and maintained master calendar. Wrote professional business correspondence. Drafted internal documents and memoranda. Prioritized project components and organized scopes. Liaised directly with customers to meet needs and maintain satisfaction. Office and Sales Manager November 2013 to January 2015 Company Name － City , State Successfully managed the activities of five team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer issues. Developed, implemented and monitored programs to maximize customer satisfaction. Verified that information in the computer system was up-to-date and accurate. Verified and logged in deadlines for responding to daily inquiries. Identified operational processes inefficiencies and recommended necessary improvements. Provided base level IT support to company personnel. Resolved customer complaints and concerns with strong verbal and negotiation skills. Maintained composure and patience in face of difficult customer situations. Trained new employees and explained protocols clearly and efficiently. Solicited referrals from satisfied clients. Developed and executed sales promotions. Cold-called prospective customers to build relationship. Generated high volume of referrals. Evaluated and managed new strategic business opportunities. Designed web and other content, including monthly newsletters and promotional calendars. Educated clients on the current real estate market and answered any questions they had. Acted as a listing agent for brokers. Coordinated appointments with prospective buyers to showcase houses and plots. Verified that the legal formalities were completed prior to closing dates. Negotiated contracts and coordinate with lenders, attorneys and inspectors. Administrative and Legal Assistant June 2005 to January 2013 Company Name － City , State Accurately entered client data into a company-based software program. Organized client calendars, prepared mailings and handled high call volumes. Examined Deeds of Trust to determine the grantor, grantee, trustee and loan amount. Drafted judicial correspondence and handled all court mailings. Researched documents and publications for details that would establish evidence. Arranged all correspondence on behalf of the attorney. Worked with attorneys and case reviewers to resolve legal complaints. Prepared clients for appointments and interviews. Traveled with the manager to take notes and dictation at meetings. Handled incoming and outgoing correspondence, including mail, email and faxes. Screened telephone calls and inquiries and directed them as appropriate. Devised and maintained office systems to efficiently deal with paper flow. Typed documents, updated websites and compiled information for meetings. ​ Education Bachelor of Science : Applied Studies/Online C. S. U. Dominguez Hills (CSUDH) － City , State , USA Candidate for graduation December 2016 Coursework in Marketing and Public Relations Coursework in Organization Leadership Coursework in Organizational Behavior Coursework in Public Policy Coursework in Public Relations Coursework in Communications, English and Journalism coursework  Dean List 3.9 GPA Legal Studies , 2014 Pasadena City College － City , State , USA American Bar Association Approved Certification   Coursework in Legal Terminology  Coursework in Courts and Political Science Legal system software training Coursework in Probate and Criminology Coursework in Immigration and Business law  Coursework in Family law and civil code of procedures California Real Estate Salesperson License : Real Estate , 2005 Real Estate Trainers － City , State , USA Skills Adobe Acrobat, Microsoft Office, Outlook, Client and Employee Management, Excellent Customer Service Skills, Client Relations, Privileges & Fiduciary Understanding, Budgeting and Financial Planning   ",5 " ADMINISTRATOR OF INFORMATION TECHNOLOGY Summary Advanced Desktop Support Lead/Manager with 14 plus years of experience in the Information Technology field providing Tier II - III technical support. I have demonstrated highly advanced troubleshooting techniques in resolving end-user issues with swift efficiency and going above and beyond SLA. 15 plus years of experience working with United Senate end-users across multiple technological platforms. Experience Company Name Administrator of Information Technology City January 17th 2007- Present). Research, implement and support new technologies in support of developing public policy implement and support of 175-person infrastructure upgrades Train technical and general staff in support processes and troubleshooting techniques Establishes system specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing system infrastructure. Establishes system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating and system management systems; defining system and operational policies and procedures. Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor. Secures system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation. Prepares users by designing and conducting training programs; providing references and support. Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software. Meets financial requirements by submitting information for budgets; monitoring expenses for the entire Leadership conference. Protects organization's value by keeping information confidential. Company Name United States Senate Network Support Engineer City August 17th 20004 -2006). Integrated, selected and developed procedures to support 3rd party. Provided support for software, printing, and network access issues to entire Senate community. Provided senior level support to internal Help Desk operations. Worked on integrating with 3rd party software. Responsible for installation, configuration and support of Capitol Correspond sql database. Trouble shooting with HP printer issues. Worked on connecting and configuring PC's, and NT servers to the network. Assure that H/W and software are working smoothly within the environment. Provide desktop support in a cross-platform environment Support the ongoing development and maintenance of local area network Support effective security systems. Back-up systems and updates. Perform special projects as needed. Identify, research, and recommend solutions on technical issues as needed. Company Name United States Senate Software Specialist City August 15th 2000 -2004). Provides client site level 2 support of capitol Correspond database management software running on MS SQL database. Responsible for installation, configuration and support of Capitol Correspond SQL database. Provided client training for the use of Capitol Correspond Database. Trouble shooting with MS SQL, and troubleshooting printer issues. Provided client training for the use of Capitol Correspond Database. Worked on connecting and configuring PCs, and NT servers to the network. Provide desktop support in a cross-platform environment Support the ongoing development and maintenance of local area network Support effective security systems. Back-up systems and updates. Perform special projects as needed. Identify, research, and recommend solutions on technical issues as needed. Education AMERICAN MILITARY UNIVERSITY 2014 Master of Arts : National Security Studies Cyber Security National Security Studies Cyber Security AIR FORCE AIR COMMAND AND STAFF COLLEGE 2013 State Graduate Certificate: Aerospace, Cyberspace and Joint Professional Education. MARYMOUNT UNIVERSITY 2007 Master : Science Computer Information Systems Management City , State Science Computer Information Systems Management MARYMOUNT UNIVERSITY 1999 Bachelor of Science : Computer Information Systems City , State Computer Information Systems MCAFEE CYBER INSTITUTE Certified Cyber Intelligence Professional (CCIP). 2016 Professional Affiliations Member of the Delta Epsilon Sigma Honor Society Member of Intelligence and National Security Alliance. Member of the Senate Information Security IT group. Member of Council for Emerging National Security Affairs. Member of Partnership for Secure America. Publications Congressional Scholar Certificate: Security Policy. CompTIA A+, Network+ Security+ (2016) Languages Arabic (fluent) Skills Arabic, Back-up, budgets, hardware, client, Database, database management, designing, disaster recovery, documentation, financial, Help Desk, HP, local area network, LAN, Leadership, access, 2000, network, networks, NT servers, PC's, policies, printer, processes, Research, sql, MS SQL, desktop support, training programs, Trouble shooting, troubleshooting, Upgrades, WAN, workflow ",2 " HR ASSOCIATE MOBILIZATION COORDINATOR Summary Professional with extensive experience in Human Resources in Oil & Gas Company. Want to be part of an organization that allows me to utilize my strongest skills to achieve the goals for the company, as well as my own personal goals. Accomplishments MVP Award, Houston, 2009. Meeting Project Client set goal of mobilizations to Escravos GTL project year end 2008. Training Focus The basicc of Expatriate and Foreign Nationla Taxation, Houston, 2007 Death Notification Training, KBR Employee Assistance Program, Houston, 2008. Skills MS Office (Word, Excel, Outlook and powerpoint) SAP database, Applicant tracking system. * Strong organizational and Adminstrative skills * Develop and implement creative solutions with cost, efficiencey and deadlines. * Articulate and effective communicator and trainer * Committed to achieving company and personal goals and high quality performance standards. Experience 01/2009 to Current Company Name － City , State HR Generalist Mobilized high volume exployees overseas on short/long term in accompanied /unaccompanied status. Point of contact form the beginning till the end of expats/Inpat assignment. Directed and implemented human resource policies and procedures and provided guidance to field human resources managers. Created assignment offers compensation packages to include uplifts and base pay, per diem allocation, additional payments and benefits. Directed employee to employee relations, policy development, training, recruitment, payroll and benefits administration. Attended corporate planning meetings and assisted in re-writing international assginment policies and procedures. Sit in interviewes and trained new employees. Administer the Good and Services review program twice a year. Evaluated new hire documents and employee evaluations, and provided extensive training to staff members. Prepared and presented training seminars to other HR professional. Assist employee issues with benefits, payroll, HR systems and Administrative issues. Manage regions: Germany, Kuwait, Brazil, Australia, Italy, Mexico, China, Zambia, Angola. 01/2007 to 01/2009 HR Associate Mobilization Coordinator Company Name － City , State Handled unemployment and workers' compensation claims, maintained personnel files, and updated the company's affirmative action plan. Responded with sensitivity in a timely manner to employee problems and concerns. Presented company policies, procedures, philosophy, and benefits to new employees. Attended corporate planning meetings and assisted in writing policies and procedures. Arranged medical appointment, assignment paperwork, travel, hotel, car rental, temporary housing and tax briefings. Prepared and processed personnel transfer paperwork. Prepared and distributed correspondence to internal and external candidates * Apply for entry and work visas. Manage regions: Nigeria, Chad, Indonesia, Algeria, Canada, Qatar. 01/2005 to 01/2007 Administrative Specialist Administrative associate/ Tax assistant Company Name － City , State Managed the Tax Equalization Program for Expats and inpats. Collect check payments, verified amount and send to payroll for endorsement * Assist expats with completing tax forms and answer questions. Complete check request for reimbirsement of P&I on employees and IRS notices * Initiate move notices * Administer the Certificate of Coverage program for expats on assignment. Order office materials and supplies from varies vendors. Compose and types collections letters and other corresoindence by email or certified mail. Back up timesheet keeper and Web pan initiator. Codes and process invoices and overhead financial numbers. 01/2003 to 01/2005 Administrative Associate Provided administrative or secretarial support to a department. Worked to complete defined tasks in accordance with standard procedures. Supports general business operations by providing simply administrative support activities. Compiled, copies, sorted and files records of office activities, business transactions and other activities. collect and distribute department and employee's mail. Set up pouch mail for new projects. Took passport and visa pictures. Notified payroll, HR and A&F of employees new assignment or completions. Structured and maintained a clean and organize office area. Education and Training 2007 A.A : General Studies San Jacinto College － City , State General Studies 2010 B.A : Business Mgt University of Houston Downtown － City , State Business Mgt HR mgt VP - SHRM UHD chapter Activities and Honors Member, SHRM, Houston, 2009 to 2017 Member, HR Houston, 2009 to 2018 Member, Houston International HR Roundtable LLC, Houston, 2011 to 2015 Languages Fluent in Spanish and English - Read, Write and Speak * Skills administrative support, benefits administration, business operations, employee relations, process invoices, policy development, SAP, Structured ",0 " SALES REPRESENTATIVE Profile Accomplished and energetic sales representative with a solid history of achievement in retail. Motivated leader with strong organizational and prioritization abilities. Core Qualifications Fluent in Spanish  Enthusiasm Team player Organized Cash handling accuracy Organized Time management Detail-oriented Excellent multi-tasker Customer- and service-oriented Reliable and punctual Enthusiasm Professional Experience Sales representative 12/2014 － 11/2016 Company Name City , State Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Review insurance policy terms to determine whether a particular loss is covered by insurance. Determine charges for services requested, collect deposits or payments, or arrange for billing. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Solicit sales of new or additional services or products. Sales representative 09/2013 － 05/2014 Company Name City , State Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Review insurance policy terms to determine whether a particular loss is covered by insurance. Determine charges for services requested, collect deposits or payments, or arrange for billing. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Solicit sales of new or additional services or products. Order tests that could determine the causes of product malfunctions. Cashier 05/2013 － 11/2014 Company Name City , State Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Answer customers' questions, and provide information on procedures or policies. Calculate total payments received during a time period, and reconcile this with total sales. Weigh items sold by weight to determine prices. Education Jun 2013 High School Diploma : Quest Academy City , State 2018 Associate of Arts : Chabot College - Political Science City , State Lan gu ages Skills billing, credit, English, forms, insurance, prepare invoices, Issue receipts, Listening, money, Persuasion, policies, Reading, recording, sales, telephone ",10 " BUSINESS DEVELOPMENT DIRECTOR Executive Profile Global Business Development offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. History of strong and effective management with dealer principals, C-Level corporate end users, A/D community, Real Estate and construction industry. Ambitious Sales Leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Strong Leadership communication skills Strategic account development Fortune 500 partner experience National account management Exceeds sales goals Cross-functional team management Negotiations expert Goal-oriented Team building expertise Staff Development Professional Experience Business Development Director , 02/2014 to 01/2016 Company Name - City Created new revenue streams through clearly understanding client goals and objectives Generated new business through positioning Staples wide disciplines to outperform expectations. Problem solve at organizational levels utilizing National contracts such as Avendra, Group Purchasing Organizations and buying consortium agreements. Increased profit Margins by 50% in one year through restructuring client specific contracts leveraging their total spend with Staples Implement National furniture standards program reducing rogue vendor spend by 50% 20 million dollar book of new business Regional Sales Director , 02/2007 to 02/2014 Company Name - City , State Development of sales team professionals with annual revenues $35,000,000 annually. Extensive P/L responsibilities, margin growth, and regional strategy deployment. Pivotal in partnering with sales team to build strong relationships with top A&D firms resulting in 2 Million dollar renovation of Fontainebleau Hotel Miami, Florida Recruited, top notch Sales Team and spearheaded cross-functional SAL initiative to increase furniture sales penetration Lead territory to reverse declining sales and achieve 375% increase in sales Supervised regional division of 42 staff members with direct growth responsibilities of 14 furniture sellers Responsible for managing all aspects of the daily sales cycle, including sales, quotations, proposals, Design, Project Management, bid documents and closing business Responsible for 3-point bottom line margin growth for focused team through Billable design hours. Corporate Account Manager/ Business Development Manager , 04/1996 to 01/2007 Company Name - City , State Manage the development, revenue growth and distribution of key contract office furniture dealerships in the San Diego and Hawaii markets. Responsible for 10.3 million dollars of revenue. Responsible for A/D coverage, GSA sales and new end user business development. 2005 increased annual territory goal by 53.7% 2005 Q1 505% over plan 2004 Pragmatically converted competitive dealership to strong co-branded Allsteel partnership 2002 1st quarter sales 254% of volume goal, 269% of gross margin goal 2002 2nd quarter sales 249% of goal 2002 company winner of highest annual Terrace product sales 2001 Master's program winner for achievement 2001 grew territory by 145.75% over goal attainment 2001 increased revenues by $2,697,666.00 over previous year Senior Account Executive , 08/1994 to 04/1996 Company Name - City , State Responsible for 1.2 million dollars in sales annually. Corporate marketing and business development for Steelcase systems and contract furniture dealership. July 1997 awarded Office Depot ""Outstanding Salesperson"" award at 400% of goal 1997 awarded Promoted to North Island Federal Credit Union's Total Quality Management Program ""Partner's in Quality"" (PIQ) for outstanding customer relations and service from a vendor Orchestrated product launch and vendor trade show for Hospital resulting in 50% increase in account sales 1996 won strategic vendor competition in Southern California 1995 Implemented, coordinated and raised funding for Neocon West/ architect and designer marketing event resulting in two new multi-party contracts of over $100,000.00 in revenues each. Education certificate University of California - City , State Bachelor of Applied Arts : Interior Design & Industrial Technology , 1988 Central Michigan University - City , State Professional Affiliations National Association of Female Executives International Interior Design Association (IIDA) International Facilities Management Association (IFMA) - Golf Tournament Fund Raiser Committee Corenet Global Summit Skills Attitude Drive Motivation ",5 " GENERAL HR ASSISTANT/OFFICE ASSISTANT Summary Effective communicator and team leader with excellent time management skills. Familiar with daily office operations and experienced in diffusing staffing issues to ensure all activities are completed in an expeditious manner. An independent worker. Effective organization, planning, oral and written communication skills, able to multi task and meet deadlines efficiently and accurately. Microsoft Office programs and other computerized business systems. Highlights New hire orientation Exceptional interpersonal skills Personnel records maintenance Inventory control Staff training Supervision and training Accomplishments Promoted to Call Center Manager in 1 year . Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Experience August 2010 to February 2016 Company Name City , State General HR Assistant/Office Assistant Greet and screen patients, visitors, and staff, via telephone or in person, for the Medical Department and its related Programs, and answer inquires. Provide quality service that meets the needs of patients and clients as well as other customers - payers, families, referrers, and staff. General clerical duties including photocopying, fax and mailing, maintains inventory of medical supplies and instruments and maintain electronic and hard copy filing system. Retrieve documents from filing system, maintains office equipment, monitors and maintains office supplies and forms. Handle requests for information and data - Insurance authorizations, consult with insurance carriers to determine or obtain authorization for medical consults. Resolve administrative problems and inquiries, prepare written responses to routine enquires. Prepare and modify documents including correspondence, reports, drafts, memos and emails. Schedule and coordinate confidential/sensitive information, such as patient matters, to authorized persons. November 2009 to April 2010 Company Name City , State Customer Service Specialist/Call Center Gather and assembles fiscal data and prepares various reports. Monitor the expenditure of funds. Resolve operational issues which arises at the center. Receive and responds to questions and complaints from the public. Recruit, train, develop work schedules and guides staff Manage day-to-day activities of the Call Center in the absence of the manager. Store, retrieve and distribute information to staff and clients of organization. Schedule client appointments and maintained highly confidential information. December 2005 to December 2008 Company Name City , State Human Resources Assistant Maintain organized job files for all positions with position documentation, applicant data, and interview notes. Put together new hire packets and new employee folders for HR department. Draft correspondence including offer letters, resume acknowledgements, etc. Process all new hire and termination paperwork and workflows; including filing. Serves as main point of contact for payroll related information. Maintain the employee personnel and benefits files. Prepare correspondence, letters, memos, presentation material, other documents, spreadsheets. Coordinate and prepare New Hire Orientations. Use computers to input, extract, query, and research data in personnel database systems, as well as performing office applications. Evaluate applicants for basic compliance in regards to position specifications, scheduled. interviews and physicals and performed background checks and new employee orientation. Create employee surveys through Zarca Interactive software. Assist with necessary education and materials to managers/employees including workshops, manuals, employee handbooks, and standardized reports. Work closely with Employee Relations Manager of Human Resources to deescalate issues, propose resolutions and execute action plans in order to Organizational challenges. Preparation and maintenance of such reports as necessary to carry out the functions of proper disciplinary action or unemployment review hearings. Support and lead special projects as needed. December 2002 to April 2005 Company Name City , State Assistant Manager Assisted end-users with a variety of tax preparation related issues. Supervise and train staff, develops and oversee the completion of work, monitors the expenditure of funds. Store, retrieve and distribute information to staff and clients of organization. Ensure that all staff members could use the system effectively and properly transmit documents to the Internal Revenue Service. Receive and responds to questions and complaints from the public. Purchase, inventories, and stores merchandise, supplies and equipment. August 1999 to December 2005 Company Name City , State Senior Customer Service Representative Updating customer's information; inputting recent financial data. Provide training and support to employees on banking procedures and terminology. Answer customer inquiries and completed troubleshooting on banking software. Provide day-to-day guidance, coaching, and support to management and staff. Receive and responds to questions and complaints from the public. Develop and oversees the completion of work projects. Complete projects as assigned including information gathering and tracking. Education STRAYER UNIVERSITY City , State Associates Degree : Business Administration/Human Resources Business Administration/Human Resources PRINCE GEORGE'S COMMUNITY COLLEGE City , State Essentials of Human Resource Management Certificate Program Skills administrative, banking, basic, benefits, Call Center, clerical, coaching, client, clients, database, documentation, Employee Relations, fax, filing, financial, forms, funds, Human Resource Management, Human Resources, HR, Insurance, maintains inventory, letters, notes, mailing, materials, office applications, office, monitors, office equipment, Organizational, payroll, personnel, quality, research, spreadsheets, surveys, tax preparation, telephone, employee handbooks, troubleshooting, workshops. ",0 " ENGINEERING PROJECT MANAGER Summary Eleven years of experience in Analog, RF and Mixed Signal Layout Design at module and Chip levels for 180nm, 65nm, 45nm, 28nm TSMC, 14FF Samsung foundry and 10nm Intel. Experienced in planning, tracking and executing tasks to meet desired deadlines.  Skills Aware of Analog Layout fundamentals like Device matching, shielding, Isolation, ESD, Latchup, Antenna, EM, DFM Physical verification layout using tools like K2Ver, Hercules, Caliber, Assura Used auto routers tools like ICCT, Chip Assembly router, Aprisa, VSR on various blocks to reduce manual effort Used post layout parasitic extraction tools Used  Nucleus (TI internal tool for ESD and Latchup), SPIRE (TI internal tool for EMIR analysis), Voltrace (TI internal tool for High voltage  checks Used data management tools like Synchronicity and IC manage  Relevant Experience Current Company: Aricent Inc. Client: Intel USA I am currently being trained in Genesys tool and 10nm Intel flow. I am working on blocks like LDO to begin with. Client: Qualcomm Pvt Ltd India WTR-RX/TX SYNTH in 14FF (Samsung foundry) : Duration of project - 6 months I managed a team of 6 who worked on WTR synth project done in 14FF Samsung foundry. This is one of the most challenging tasks in my career, as this is the first RF task that I have worked in FF technologies. To overcome the challenges I have undergone various FinFet related trainings to understand the process and its impact on layout. Experience Engineering Project Manager , 12/2012 to 06/2017 Company Name I used Gantt chart to schedule the tasks for each individual. I also used XL sheet to track the progress and issues on a more micro level. These sheets certainly helped us to plan the next project much better. WTR-RX/TX SYNTH in 28nm (TSMC) : Duration of project - 6 months I lead a team of 4 which supported a project which was being done at Qualcomm USA. My role in this project was to have regular discussion with US designers to understand their requirements, later communicate these requirements with my team and also track the deliverables. I also handled some portion of the TOP level layout tasks. I worked on blocks like HFVCO, Regulator, VCO Buffer and LPF during this project. I used Gantt chart to schedule the tasks for each individual. I also used XL sheet to track the progress and issues on a more micro level. WTR QLNA Daisy Chain 180nm (TSMC) : Duration of project - 0.5 months For this particular project I had regular discussions with the Packaging team to create the best Daisy Chain structures for a WLP CHIP which I had work on previously. I also went through the entire process of Tape Out of this CHIP which included uploaded Tapeout related files to the database and reviewing the eJV sent to the FAB. WTR QLNA Metal Variants Tapeout 180nm (TSMC) : Duration of project - 0.5 months We needed metal variants for the QLNA chip which I previously worked on. In design we leave scope for meal options which can be used to study certain features better during testing. Here I worked on creating four chips with different metal variant options. I also went through the entire process of Tape Out of this CHIP which included uploaded Tapeout related files to the database and reviewing the eJV sent to the FAB. WTR QLNA in 180nm (TSMC) : Duration of project - 5 months This was my first project in 180nm TSMC process. In this project I mentored one other junior in my team who worked on MBIAS block while I worked in creating the LNA. WTR RX BBF in 28nm (TSMC/UMC) : Duration of project - 4 months I lead a team of 4 which supported a project which was being done at Qualcomm USA. My role in this project was to have regular discussion with US designers to understand their requirements, later communicate these requirements with my team and also track the deliverables using Gantt chart and XL sheet. I worked on the top level and few sub-blocks of BBF in this project. WTR FBRX in 28nm (TSMC) : Duration of project - 4 months This task was about working on FBRX module which was previously done. There we few issues seen with this blocks performance in post silicon verifications. My role in this task was to identify the IQ imbalance which caused performance issues and fix them. I was able to meet the designers requirements in this task and was very much appreciated by him once the task was done. WTR Low Band Low Noise Amplifier 28nm (TSMC) : Duration of project - 3 months This is a Low Band LNA which operates between 860 - 900 Mhz frequencies. Here layout constraints like coupling, inductance and symmetry were taken care while doing layout. Majorly the input devices to which RF_IN signal were given extra care w.r.t coupling and symmetry. WTR Mixer, Attenuator in 28nm (TSMC) : Duration of project - 10 months This is the first project which I worked on in RF domain and I had a wonderful experience working on this project. The blocks that I worked in this project were for a product chip and hence the amount of learning was tremendous in this project. The blocks were ready on time with good quality. Senior Analog Layout Engineer , 10/2011 to 12/2012 Company Name Member of Technical Staff , 06/2006 to 09/2011 Company Name Education and Training Bachelor of Engineering : Electrical and Electronics , 2006 Visvesvaraya Technological University － City , India Electrical and Electronics Skills Cadence, Data management, database, debugging, features, IQ, layout, layout design, LINUX, meetings, mentor, Windows, migration, next, Operating Systems, Packaging, progress, project management, quality, Real Time, Router, Routers, Sun-Solaris ",17 " PROJECT DESIGNER Summary Team-oriented and client-focused Civil Engineer with 16 years of experience who designs environmentally-conscious and cost-effective public infrastructure solutions. Dedicated [job title] with excellent technical, analytical and communication skills demonstrated by [number] years of experience. Highlights Team Player Organized/ Detail-oriented Microstation/Geopak Design Software Corridor Modeling Design Software AutoCAD Civil 3D Erosion and sedimentation control Highway design Project management MS Office (Word, Excel, PowerPoint) Quality Control Accomplishments Microstation Software Utilization   Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of four commercial projects. Presentations Created presentation materials for sales, customer relations and management purposes. C ADD Training Supervised and trained associate drafters. Organized and delegated projects according to co-workers abilities. Experience Project Designer 10/2001 to 01/2014 Company Name City , State Roadway and highway design including new alignments, reconstruction, widening, rehabilitation and retro-fit projects for state agencies such as KDOT, MoDOT and local municipalities in the Kansas City Metro area. My responsibilities include developing typical sections, setting horizontal and vertical alignments, creating cross sections, setting right-of-way and temporary easements, traffic control plan, erosion control plan, addressing drainage issues, calculating quantities, preparing engineer's estimate, attending public meetings, QCQA and preparing project specifications. Advised the project manager regarding construction material costs and quantity calculations. Aided other departments in the development of plans and cost estimates on road, parking lot and drainage projects. Implemented complex design software and drawing tools to plan and design transportation systems.Created detailed public reports regarding bid proposals,property exhibits and descriptions. Oversaw technical engineering staff to guarantee the successful completion of the project. Prepared standard engineering computations and designs. Produced and issued precise technical specifications and data sheets. Operated computer-assisted engineering and design software to complete engineering tasks by deadline on an ad hoc basis. Project Designer Engineers & Architects 09/1997 to 10/2001 Company Name City , State Roadway and highway design including new alignments, reconstruction, widening, and rehabilitation projects for state agencies such as KDOT, NDOR and for the City of Salina, Kansas. My responsibilities included developing typical sections, setting horizontal and vertical alignments, setting right-of-way and temporary easements, traffic control plan, erosion control plan, storm sewer design, calculating quantities and the construction observation on a triple 10'x8' RCB for the Kansas Department of Transportation. Tested soil to determine the adequacy and strength of concrete, asphalt and steel foundations.Advised the project manager regarding construction material costs and quantity calculations.Implemented complex design software and drawing tools to plan and design transportation and hydraulic systems.Prepared standard engineering computations, surveys and designs.Oversaw technical engineering staff to guarantee the successful completion of the project. Summer Intern 05/1996 to 08/1996 Company Name City , State Performed construction observation on U.S. 166 from Arkansas City to Sedan, KS and K-360 which bypassed Winfield, KS to the South. Tested soil to determine the adequacy and strength of concrete, asphalt and steel foundations.Created detailed technical drawings of structural designs according to specifications for residential, retail, commercial and industrial projects.Assessed and re-designed facility plans based on sales requirements and revised business model. Education Bachelor of Science : Healthcare Management Present National American University City , State Healthcare Management Coursework in Healthcare Management   Bachelor of Science : Civil Engineering 05/1997 Kansas State University City , State , USA Coursework in [Course Name] Student Member of ASCE and SWE Engineering/Minor in Geology Emporia State University City , State , USA Coursework in [Course Name] Interests Shafer, Kline & Warren, Inc./Technician Skills 3D, AutoCAD, Design Software, Detail-oriented, engineer, meetings, Excel, Microsoft Word, Microstation, Modeling, Team Player, Transportation Additional Information Shafer, Kline & Warren, Inc./Technician ",1 " ENUMERATOR Summary Recent graduate with BA in Business Administration looking to obtain a position as an Administrative Assistant in which my organizational abilities can be fully utilized. Hard working and goal-oriented professional with four years of experience seeking a to achieve career growth where I will get an opportunity to utilize my skills and abilities in handling the clerical and administrative support work, and activities. Highlights Time Management SAP and SRM Cash Request / Cash handling Check Request Purchase Orders Microsoft Office: Word, Excel, PowerPoint, Outlook. Data Entry Filing and Maintaining Records Account receivable and Payment posting Timekeeping Calendar Maintains Accomplishments Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Experience 04/2016 to Current Enumerator Company Name - City , State Collect demographic, economic and housing data on behalf of the U.S. Census Bureau. Responsible for canvassing neighborhoods, then documenting and reporting the information. Conducts surveys about the U.S. population, economy, governments and communities. Responsible for verifying household addresses and ensuring that all maps and address lists are correct. All collected census information, as well as documentation of hours, miles and expenses encountered Assist residents by reading forms and answering questions about the census. 10/2015 to 03/2016 Healthcare Advocate Company Name - City , State Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence. Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider Intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient Owned problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues Provide education and status on previously submitted pre-authorizations or pre-determination requests Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance. 02/2013 to 10/2015 Receptionist II Company Name - City , State Performed varies administrative tasks requiring the exercise of discretion and judgment and provided administrative support to faculty and staff in the Critical Care Department. Greets visitors and directs them to the appropriate staff. Initiates purchase orders, and travel reimbursements in SAP. Answered the telephone and assists callers; reads and routes incoming mail. Overseen the filing and maintenance of correspondence and other records, and entered, tracked and maintained timesheets for division employees and faculty. Strong proficiency in Excel (pivot tables/data creating and formatting) for reports. Maintained and provided assistance with the interpretation of various reports and forms. Developed and maintained databases, data forms, and progress reports. Flexible, highly organized, productive, & possess exceptional time management skills. Experience with manuscript preparation and Endnotes with attention to detail and accuracy. 11/2012 to 01/2013 Front office Assistant Company Name - City , State Greeted patients. Answering multi-line phone and route to appropriate department. Scheduling and conforming the appointments. Registering new patients. Updated records for established patients. Education 05/2016 Bachelor of Business Administration : Healthcare Management American InterContinental University - City , State Healthcare Management 04/2011 Medical Billing and Coding HIPAA Privacy & Security Certification Sanford Brown College - City , State 06/2010 Certified Nursing Assistant 08/2010 Aids for Home and Healthcare Pasadena, TX Alief Hasting High School Languages Fluent in Spanish Skills administrative, administrative support, attention to detail, benefits, Cash handling, com, Critical Care, customer satisfaction, Customer Service, Data Entry, databases, documentation, Filing, financial, forms, interpretation, managing, Medical Billing, Excel, mail, Microsoft Office, Outlook, PowerPoint, Word, Nursing, pivot tables, Coding, progress, quality, reading, real time, reporting, Research, SAP, Scheduling, Fluent in Spanish, surveys, telephone, phone, Time Management, type, websites ",6 " SALES ASSOCIATE Summary SALES & BUSINESS DEVELOPMENT Business development professional with 14 + years being successful at acquiring, expanding and managing key health care accounts in the HVAC construction industry. Well versed in building strategic partnerships through persuasion, negotiation and personal presence. Demonstrated passion for building relationships, cultivating partnerships and growing business. Highlights Excellent sales techniques Excellent communicator New program and promotion implementation Consultative sales techniques Cold calling Adept multi-tasker CRM system experience Contract review Strong proposal writer Legal implications knowledge Accomplishments 2005 Georgia Society for Health Care Engineers: Vendor of the Year 2007 Georgia Society for Hospital Engineers: Service Excellence Award 2008 Georgia Society for Hospital Engineers: PJ Wise Award Recipient/Vendor of the Year 2009 Georgia Society for Health Care Engineers: President's Award for Outstanding Service and Dedication 2010 Georgia Society for Hospital Engineers: Certificate of Appreciation for Devotion and Commitment 2014 Georgia Society for Hospital Engineers: 50th Year Board Member Recognition. Experience Sales Associate Aug 2012 to Nov 2015 Company Name - City , State Health care mechanical contracting firm Specializing in HVAC consultation, design, installation, process heating, cooling and piping. Contacted new and existing customers to discuss how specific products and services could meet their needs. Answered customer questions regarding products, prices and availability. Concentrated on retrofit jobs sold directly to the owner. Generated new accounts by implementing effective networking and content marketing strategies. Identified, coordinated and participated in client relationship-building activities and meetings. Developed a new customer base consisting of four accounts. Cultivated relationships with key players in the health care industry to create ongoing and mutually beneficial referral systems. Senior Sales Executive Jun 2011 to Jul 2012 Company Name - City , State Building Technologies Division, Siemens Industry, Inc. Solutions division (new construction) for health care. Quoting Building Automation Systems to mechanical contractors. Took off plans and specifications for new construction in the health care market. Tracked RFPs and bids to quote new business opportunities. Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations. Marketed and developed key accounts by favorably representing the company at membership and community functions. Managed budget forecasting, goal setting and performance reporting for all accounts in CRM Delivered performance updates, quarterly business reviews and planning meetings. Account Executive Jun 2009 to Jun 2011 Company Name - City , State Building Automation Systems; contracting services, factory owned branch operations. Division of Carrier; a United Technologies Company. Health care vertical market responsibility. Developed growth plans by identifying key clients, key targets and priority service lines. Performed needs assessments, estimates and presentations. Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations. Generated new sales opportunities through direct and telephone selling and emails. Marketed and sold an enterprise-wide controls solution. Optimized current revenue streams by networking for additional business prospects with established clients. Generated new accounts by implementing effective networking and content marketing strategies. Targeted new long-term business partner prospects and closed two deals in the hospital industry. Health Care Facility Specialist Jan 2001 to May 2009 Company Name - City , State Devised a technique for introducing the sales concept and the Carrier product line to customers by serving as the product specialist and educator. Developed a complete marketing program for health care where none previously existed. Analyzed, fore casted and assigned budgets for conditions in the health care market. Co-managed the entire sales cycle on health care projects from start to finish by delivering a customized new solution for selling a hospital job. Managed a current list of health care facilities, owners, administrators, directors, existing equipment and design engineer of record. Developed and nurtured those relationships. Maintained competitor's products and services in our region. Promoted market infiltration of parts, equipment and customer service. Communication abilities allowed for better interaction with design engineers and getting Carrier specified. Achieved 100% growth in health care vertical market responsibility. Creative sales strategy and interpersonal skills resulted in a half a million dollar sale within the first year for the company. Increased centrifugal chiller sales by 100% by implementing strategies to develop and expand the applied chiller market. Education Master of Science , Counseling Psychology Georgia School of Professional Psychology - City , State Counseling Psychology Intern, My Sister's House, Atlanta Union Mission Volunteer, Atlanta Regional Psychiatric Hospital Bachelor of Science , Psychology Radford University - City , State , USA Psychiatric Intern/ Volunteer, St. Albans Psychiatric Hospital Coursework in Marketing Skills LEED Green Associate Account Management Business Development Computer Proficient on both PC and Mac CRM Systems Customer Satisfaction Marketing Territory Sales Experience ",10 " CONSTRUCTION SERVICES PROJECT MANAGER Summary Dedicated  Property/ Facilities Specialist  with more than  10 years overseeing a diversified portfolio of commercial properties totaling over 1 million square feet and residential properties with a combined total of over 1,000 units. Successful and experienced manager poficient in budgeting, planning, bidding, purchasing, staffing, supervision and improvement implementation of commercial and residential projects. Adept in customer relations, marketing, sales, leasing and collections versed in all aspects of operating, maintaining, leasing, marketing, staffing, financial reviews and budgeting is seeking a permanent position as a Facilities Specialist/ Property Manager . Highlights Multi-family property management Commercial property management Mortgages and loans Sales and marketing Skilled multi-tasker Microsoft Office Knowledge of leasing and market conditions New construction, renovation, remodeling and remediation Flexible schedule Proficient at portfolio due diligence Accomplishments Decreased operating costs by [Number] % by implementing new cost control procedures. Implemented new rent collection procedures, increasing rental income for [Year] . Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives. Managed a portfolio consisting of approximately [Number] sites comprising approximately [Number] square feet. Trained and mentored [Number] new employees each year. Experience 01/1994 to 01/2008 Construction Services Project Manager Company Name － City , State Provided construction management services, including crisis management, project analysis, build-outs and marketing of nonperforming development projects for financial institutions. Responsible for analysis of project design to identify alternatives, reduce costs and recommend changes for greater savings. Negotiate with bidders, supervise contracting and hiring. Supervision of professionals including legal, real estate, engineering, architectural and trades to insure top performance. Successfully completed development, construction and sales over 2000 residential units and over 1M sq. ft. of commercial and industrial property for principals and institutional owners. 01/1988 to 01/1992 President and Manager Company Name － City , State  Managed a 250 unit townhouse development prior to and after foreclosure and sale of the project. Successfull and profitable completion the remaining units and site improvements while positively interacting with residents and local officials. Managed [Number] commercial properties totaling over [Number] square feet. Achieved the highest possible net operating income by implementing cost control and revenue improvement programs. Oversaw budgeting process for [Number] assigned properties. 01/1981 to 01/1983 President and Manager Company Name － City , State Managed a 200 unit townhouse development after a bankruptcy and sale of the project. Successfully completed the remaining units and site improvements while positively interacting with residents and local officials. 01/1971 to 01/1980 Facilities Manager Company Name － City , State Conducted the planning, budgeting, purchasing, and implementation of all facilities operations and tenant improvements for multiple shopping, office and industrial buildings. Responsible for purchasing all maintenance supplies, supervising property and system maintenance, landscaping, snow removal. HVAC, sprinkler, electrical, parking lot and roofing inspections, repair and routine maintenance. Supervised and scheduled all maintenance functions to support daily operations. Responsible for contracting of all capital and tenant improvement projects; supervision of onsite personnel and contractors, supervision of repairs, remodeling, custodial crew, grounds crew, and supporting services. Responsible for supervising approximately 55 employees in 12 buildings on 395 acres of land; and all maintenance and service equipment such as lot sweepers, floors scrubbers, compressors, HVAC equipment, generators and electric tools. Achieved the highest possible net operating income by implementing cost controland revenue improvement programs. Education Bachelor of Science DELAWARE VALLEY COLLEGE － City , State AIG Property Seminar ICLE & Goldshore & Wolf Seminar ""Funding & Developing Properties"" Kronish Lieb Weiner & Hellman, LLP Seminar ""Insurance Coverage for Business With Environmental Concerns"" Seminar sponsored by the NJ Dept of Economic Development, ""Brownfields to Greenfields"" Asset Management and Disposition Seminars sponsored by the FDIC/RESOLUTION TRUST CORPORATION, Valley Forge, PA including: Asset Management and Disposition Guidelines, Appraisal Standards, Environmental Review Procedures, Commercial Financing, Commercial Credit Underwriting, Due Diligence Review Procedures, Loan Valuation Analysis and Property Management. Professional Appraisal, Finance and Real Estate Courses, MONTGOMERYCOUNTY COMMUNITYCOLLEGE. Pennsylvania Real Estate License Skills Asset Management, budgeting, Computer literate  in MS Office, Word Excel PowerPoint, crisis management, Due Diligence, Finance, New construction, remodeling renovation and remediation, staffing, personnelmanagement, insurance claims, legal, marketing, project design, project analysis, purchasing, Real Estate Valuation ",19 " CONSULTANT Summary I am an experienced Program Manager, delivering enterprise-grade on-premises and SaaS products at Microsoft while being customer obsessed. I was previously an Enterprise Desktop Architect at multiple large companies, both as an employee and in a consulting capacity. I have a proven track record of positive impact in enterprise desktop management, infrastructure, systems administration, programming and automation, enterprise architecture, and project management. Highlights Windows OS VMware Server/View IIS Leadership System Center Configuration Manager Enterprise Imaging/OSD/MDT App-V Consulting MSI/Windows Installer BitLocker Full Disk Encryption Server 2K8/2k12 Project management InstallShield AdminStudio VDI ASP.NET/VB.NET/C#/VBScript Microsoft BitLocker Administration and Monitoring MS SQL Server App Compat Spanish UE-V Accomplishments MCTS: Windows 7, Configuration and MCTS: Windows 7 MCTS: Office 2010, Deployment. Experience Consultant Jul 2011 to Current Company Name － City , State responsible for architecting and implementing client solutions for large enterprises. Won four awards for efforts with enterprises and well as internal work done to promote knowledge sharing (Great People/Great Performance, Knowledge Management Sharing, Community Star, and a Key Talent award) and received the top ranking available. Drove not only Windows 7 adoption at an 85,000 seat Fortune 100 international financial institution, but the purchase of the Enterprise edition with MDOP and continued to fight for Microsoft share with Bitlocker, ConfigMgr 2012, and App-V. Founded the Americas Client Solutions Birds of a Feather community initiative, a biweekly call with 40+ consultants providing an open forum for knowledge sharing, instant support, and networking opportunities. Expanded community to include new college hires and other international communities. Won multiple awards for knowledge sharing. Effort included a separate call for Windows 8 First Wave consultants resulting in many successful engagements and a living lessons learned document to be used for overall Windows 8 consultant readiness. Expanded to include Readiness Groups, a unique and effective way to prepare 90+ consultants internationally for a large new wave of technology, increasing billable utilization amongst all client solutions focused consultants. Architected and led Windows 7 deployment at a large international financial institution for 85,000 machines. Programmed a website in VB.NET to aid rapid application rationalization. Created three global Windows 7 images, including an x86 and x64 version, with multiple languages in MDT 2010/2012 and building a ZTI image using MDT and Configuration Manager 2007 to allow rapid OS uplift. Packaged 20+ applications as part of image engineering. Drove application packaging efforts utilizing App-V and MSI (where appropriate), moving towards zero touch. Developed and managed a virtual UAT test environment to allow remote access for testers to validate their applications which was utilized for thousands of applications. Architected and implemented MBAM and began migrating from PGP to Bitlocker. Assisted with image requirements and partnered with other teams to define hardware standards, better define licensing management, improve application and workstation self-service systems and processes. Drove a security settings review and implementation on both XP and Windows 7 to set security baselines for machines to decrease attack vectors on both platforms. Created a 3 year Workstation Transformation Roadmap for a large client to streamline processes, improve end to end user experiences, implement Windows 8/Windows to Go/ConfigMgr 2012/App-V/profile management/data backup, and cut costs. The effort is projected to save over $3 million year over year. Built a solution that integrates with MDT 2012 to allow direct transfers of user data from machine to machine using USMT, removing the need for intermediary storage. Solution works for home users needing replacement machines as well and can be done remotely, cutting the time needed to get end users up and running. Solution in use at many major companies, speeding up OS migrations while cutting costs. Extended a 5 month engagement with a client to over 2 ½ years. Sold over $400,000 of additional services business to the client to drive forward the Windows 7 and Workstation Transformation efforts utilizing additional Microsoft resources. Enterprise Desktop Architect Jun 2006 to Jun 2011 Company Name － City , State Senior member of the Enterprise Client Systems team responsible for Client Architecture. Architected, implemented, and maintained SMS 2003/SCCM 2007 infrastructure for over 30,000 machines in 22 different hospitals and hundreds of clinics. Designed the application lifecycle process, including application packaging best practices for MSI repackaging. Managed the application packaging effort for all of Intermountain Healthcare. Performed QC on over 400 applications. Packaged hundreds of applications using InstallShield AdminStudio into MSI format. Utilized App-V and ThinApp to virtualize applications to prevent application conflicts. Integrated App-V into SCCM and set up a streaming infrastructure to support VDI efforts in VMware View. Involved with image creation (custom solution and OSD), patch management (WSUS), inventory, and encryption (EFS/Bitlocker/Safeboot). Tier 3 support for all hospitals and clinics. Architected and led the packaging effort for over 250 applications in one year with 5 packagers (2 of which were packaging part time) meeting an aggressive deadline for the opening of Intermountain's largest hospital. Designed VDI client infrastructure on top of VMware View, including imaging, software delivery, profile management, and group policy for 100+ virtual machines that were being piloted, resulting in a dynamic, efficient, stable, and cost effective computing environment. Programmed a utility in VB.NET to assist desktop technicians in automatically adding machines to AD groups and SCCM collections for deployment of MSI/App-V based installations, significantly reducing the amount of time needed to deploy applications to groups of machines. Currently used in over 3 million deployments, saving thousands of man hours and cutting application delivery time to machines from 24 hours down to 10 minutes per deployment. Created a utility in VB.NET to automate the updating of distribution points, creation of new collections (with appropriate rights), creation of AD groups, and advertisement creation, allowing the Enterprise Client Systems team to quickly respond to new deployment requests. Packaged hundreds of applications on top of other Enterprise responsibilities. QC'd 400+ applications, certifying them on 2K, XP, and Win7 in restricted user environments and then deploying them via SCCM to over 30,000 managed machines. Implemented a virtual test lab in VMware View for sponsor testing and Windows 7 compatibility testing, decreasing application issues in production by 30%. Architected a Certificate Authority with an offline root, as well as logon scripts and GPO's to encrypt mobile devices using Microsoft EFS to assist in aligning Intermountain with HIPPA and other regulations. Played a major role in defining IT direction on the Enterprise Desktop Subcommittee (responsible for desktop design), Hardware Subcommittee (responsible for defining hardware standards), and the CMDB Subcommittee (responsible for moving the company more towards ITIL standards). Programmed a website to track applications, Win7 compatibility, and audit deployments for license compliance. Assisted in the design, testing, and implementation of the Windows 7 image for Intermountain Healthcare, migrating from a custom imaging solution to OSD in SCCM. Created custom WMI class in SCCM's MOF file and a script to populate the class on each client for centralized BitLocker reporting via SCCM for compliance purposes. Utilized USMT and a custom XML file to migrate user settings and data during migration and to new machines during replacement scenarios. Sep 2005 to Jun 2006 Company Name － City , State Analyzed customers' systems and designed implementation strategies to seamlessly integrate the Fresh Market Manager solution into existing systems. Managed the work of two other employees. Provided 24 hour tech support for over 15 customers worldwide. Created scripts to automate testing and installation of Park City Group's products. Shouldered responsibilities of the Systems Administrator role managing Exchange, Windows 2000/2003 Server, Networking, VPN, and Active Directory. Automated a time-consuming, complicated, error-prone installation process resulting in faster and more problem free installations, supporting an influx of new customers. Identified a lack of company knowledge surrounding scalability strategies with Fresh Market Manager and wrote a load testing script to simulate a variable amount of supermarkets simultaneously hitting an Oracle database. Faced with a short deadline to provide training for a customer in Thailand, developed a five-day course including a hands-on demo using VMware Workstation which resulted in a successful knowledge transfer. Led technical team in providing pre-sales support, systems analysis, planning, and implementation of Park City Group's products for multiple new customers which resulted in successful execution. Undertook the role of Systems Administrator for the company on top of other duties after the departure of an employee. Quickly gained an understanding of various complex systems, documented them, and spent time after hours studying systems where I previously didn't have experience to be able to provide support for them. ExxonMobil - Senior Systems Technical Analyst Sep 2002 to Sep 2005 City , State Responsible for technical application delivery and infrastructure for over 100,000 desktops worldwide. Provided Level 3 technical support for engineers and geoscientists around the world. Supplied task-driven scripts for User Support Engineers and Data Management staff. Worked with end users to identify application requirements and created and deployed solutions to them. Managed 3 different teams on the largest IT project at ExxonMobil, repackaging over 5000 applications into MSI format and rolling out XP to 100,000 desktops. Developed a program to automate SMS deployment which resulted in over $200,000 in annual savings and increased customer satisfaction due to faster application delivery. Managed the Conflict Resolution team and reduced manpower on team from 5 to 1 through strict process and best practice design, saving over $300,000 in contractor costs during the XP rollout project. Led a team of 5 employees on the Application Deployment team. Implemented a Recycle Coordinator Queue to perform root-cause analysis which cut costly application failures in production from 80% to 20% in a matter of 2 months resulting in savings of over $280,000. Learned Active Directory in 2 weeks and subsequently trained over 75 people on its use. Repackaged over 60 applications in a year, was assigned the most difficult apps and quickly completed them. Trained new employees who became solid performers. Built the Application Stewardship team from the ground up utilizing 10 contractors and 1 employee. Documented and developed all processes and best practices. Team exceeded initial goal of completing 1 app every 2 days by completing more than 1 application per day. Promoted to a new level in just 2 years. Leveraged existing programming skills to learn Perl. Produced an SMS script to assist supervisors in recovering license costs when personnel transfers occurred saving thousands of dollars in unused licenses. Education BS , Business/MIS Brigham Young University － City , State Business/MIS 3.77 Skills VB.NET, ASP.NET, Active Directory, adding machines, streamline, AD, application packaging, automate, backup, Hardware, Conflict Resolution, consultant, Consulting, Encryption, Client, customer satisfaction, Data Management, delivery, desktops, direction, XML, financial, IIS, image, Imaging, InstallShield, inventory, ITIL, Knowledge Management, Leadership, managing, Market, access, C#, Exchange, Windows OS, Windows 7, Windows 8, Windows, Win7, Windows 2000, 2K, works, migration, MSI, Enterprise, Networking, OS, Oracle database, packaging, Perl, personnel, processes, programming, Project management, reporting, sales support, scripts, script, SMS, Spanish, MS SQL Server, systems analysis, technical support, User Support, tech support, unique, VBScript, View, VPN, website, x86 ",11 " CHEF Career Focus I am a nursing student who has recently obtained my CNA license in this state. I worked as a GNA in the UK and it has been a passion ever since. I am confident that I would make a wonderful candidate for this position. From he beginning of taking my prerequisite classes for Nursing School. I have ebb driven yet still personable. My record shows me to muti-task oriented. I have the experience of always having with and caring deeply for people. While my grades have always been exceptional, my clinical experience was accomplished. I do not want to sound arrogant - I am truly confident that with my strong work ethic, an willingness to learn, I would surely be an asset to the St.Joseph's Medical team. I think you for your time. Summary of Skills Understands mobility assistance needs Charting expertise Understands medical procedures Trained in grooming and bathing assistance General housekeeping ability Trained in catheter change and preparation Calm and level-headed under duress Quick problem solver Valid [state] driver's license Reliable transportation Medical terminology knowledge Experience March 2007 to December 2008 Company Name City , State Chef Extensive knowledge of all aspects of the food industry as well as the natural foods industry. I have a degree in Culinary arts and Chef in a fine dining establishment - I have an attention to . January 2005 to January 2007 Company Name City , State CNA/GNA within Assisted living fascility Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation. Completed and submitted clinical documentation in accordance with agency guidelines. Prepared patient rooms prior to their arrival. Collected urine and fecal samples. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Assisted with adequate nutrition and fluid intake. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments. Provided personal nursing care in pre- and post-operative situations. Performed routine tests such as urine dip stick, vision and hearing tests. Tended to patients with chronic illnesses. Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Assisted with ADLs. Provided patients and families with emotional support.Exhibited compassionate care and communication with regard to issues of death and dying. Sensitive to the needs of geriatric patients. Administered simple range of motion exercises. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Promoted personal and co-worker safety. Participated in the maintenance of safe conditions within the facility and other related areas. Maintained a clean, orderly and well-stocked environment. February 1998 to December 2004 Company Name City , State Office Manager Point of contact for all contacts Sales for commercial grounds maintenance company All office operations Experience Positioned residents for comfort and to prevent skin pressure problems. Read and recorded temperature, pulse and respiration. Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs, and heat-lamp stimulation. Completed and submitted clinical documentation in accordance with agency guidelines. Prepared patient rooms prior to their arrival.Provided pre- and post-operative care. Assisted patients with bathing, oral hygiene, grooming, feeding and elimination. Helped patients move in and out of beds, baths, wheelchairs and automobiles. Cooked appetizing and satisfying meals and snacks. Scheduled and accompanied clients to medical appointments. Followed safe lifting techniques and individual resident lifting instructions. Maintained sanitary conditions in residents' and program rooms. Transported patients to other areas of the hospital in wheelchairs and gurneys. Assisted in cleansing enemas, catheterization and bladder irrigations. Assisted patients with ambulation and crutch walking. Provided pre- and post-operative nursing care. Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures. Tended to patients with chronic illnesses. Tended to patients with chronic illnesses. Assisted nurses with cleaning rectal tube, G-tube, J-tube and regular catheter insertion. Charted information about residents such as mood changes, mobility activity, eating percentages and daily inputs and outputs. Recognized and reported abnormalities and/or changes in the patients' health status to nursing staff. Documented resident records on daily flow sheets.Collects patient specimens and data, including vital signs, input/output and other necessary measurements.Provided patients and families with emotional support.Compassionate care and communication in dealing with issues of death and dying.Displayed sensitivity to the needs of geriatric patients.Administered and guided patients through simple range of motion exercises. Comforted patients and provided them with reassurance and encouragement. Promoted continuity of care by communicating patients' status to family members and other caregivers. Promoted personal and co-worker safety. Promoted personal and co-worker safety. Participated in the maintenance of safe conditions within the facility and other related areas.Responded appropriately to the physical, emotional and developmental needs of patients. Work History June 2011 to August 2014 Company Name City , State Private Chef Education and Coursework Baltimore International College City , State , USA Culinary Arts AA degree Culinary Arts GPA 4.0 Coursework in GEN ED - plus CULINARY Arts Deans list every year Coursework in Anatomy, Physiology and Health Assessments[Name] Academic Achievement Award Interests Currently a nursing student at CCBC. Community Involvement Volunteered over the years for various local and international groups including Moveable Feast, United Way, as well as a church group that involved volunteering in the Dominican Republic for 9 months. Additional Information Currently a nursing student at CCBC. Community Involvement Volunteered over the years for various local and international groups including Moveable Feast, United Way, as well as a church group that involved volunteering in the Dominican Republic for 9 months. I took care of sick children in the Subsaharan conditions of Haiti and the DR. Skills arts, clients, customer service, office, natural, Sales ",14 " BUDGET ANALYST/RESEARCH ADMINISTRATOR Core Qualifications ADDITIONAL SKILLS Proficient in Microsoft Office 2010 and 2013 including Excel, PowerPoint, Word, Access, Outlook, SharePoint 2010 and 2013 Business Intelligence Systems Knowledge of Federal Acquisition Regulations (FAR) and Cost Accounting Standards (CAS) Outstanding verbal and written communication skills Highly analytical, critical thinking and problem solving skills, goal oriented Ability to work in teams, flexible work hours, ability to travel Accomplishments Toyota Research Institute of North America - Employee of the Year Tarrant County College - Dean's List for 3 semesters Outstanding verbal and written communication skills DynCorp International - two SPOT awards for project performance Experience January 2009 to Current Company Name ◦ Proficient in development of cost schedules and estimates ◦ Responsible for schedule management and baseline changes ◦ Develop Basis of Estimates (BOE) for all cost types on new work ◦ Accountable for analyzing historical data and applying analytic techniques to forecast overall resources required ◦ Create FAR Compliant Project Estimates for Change Orders for LOGCAP IV in Afghanistan, Kuwait and Udairi Task Orders ◦ Analyze incurred cost data for revised estimates for USG negotiations ◦ Participate in negotiations with USG ◦ Evaluate, prepare and provide responses on RFIs for proposals and estimates ◦ Ability to prepare estimate documentation packages for USG audit/negotiations ◦ Real-time analysis and process improvement of internal document control processes ◦ Implemented and maintained reports for senior leadership ◦ Streamlined creation, modification and publication of administrative policies ◦ Ensure departmental estimate records are complete and FAR compliant ◦ Provide technical guidance to ensure a transfer of knowledge ◦ Streamlined older processes and procedures to reduce full time equivalence (FTEs) v.13 System Administrator (Oracle Database) ◦ Customization of database to fulfill project requirements ◦ Ad hoc reporting using Infomaker 10.5 for various departments ◦ Develop, implemented and maintained PCM user groups and security rights ◦ Developed and implemented training process for new hires and database migration tailored to individual end user groups ◦ Developed report designed to analyze and monitor day to day contractual directions from customer ◦ Validated manufacturer specifications on equipment and materials ◦ Utilized FedLog and WebFLIS for parts research ◦ Performed pricing and cost savings analysis for each part record ◦ Database and records management ◦ Developed and implemented training plan for new employees Budget Analyst/Research Administrator January 2007 to January 2009 Company Name ◦ Active in project contract negotiation as well as management ◦ Managed a $20M annual research budget ◦ Analyzed required labor, material and equipment resources ◦ Ability to prepare estimates for multiple research projects ◦ Developed and maintained annual, capital & strategic long term budgets supporting 3 departments and 12 research teams ◦ Developed SOPs for internal project tracking processes ◦ Tracked status of 200+ research projects from proposal to completion ◦ Streamlined monthly, quarterly and annual progress reports and milestones to Toyota Motor Company through database and secure blackboard system ◦ Created database to produce monthly, quarterly and annual progress and budget reports and transmit directly to TMC through secure blackboard system ◦ Developed databases for tool room inventory control and digital reference library Consultant January 2005 to January 2007 Marketing & Finance ◦ Contracted to develop curricula for an education provider for participating primary and secondary schools nationwide. ◦ Developed a client tracking database for local architectural firm. ◦ Created and maintained financial software and client records for PM-Group, a financial services provider. ◦ Created marketing collateral for small businesses and independent consultants ◦ Developed marketing and advertising campaign for graphics company. ◦ Provided marketing consultation for a clinical trials research organization. Public Relations and Marketing Manager January 2002 to January 2005 Company Name ◦ Compiled sales reports on a monthly, quarterly and annual basis ◦ Designed marketing and sales business systems which resulted in a sales increase of 125% ◦ Designed and administered sales and inventory database for product and sales analysis ◦ Project lead for development of virtual training center for transportation safety ◦ Created advertising collateral for publication Education MBA : 2006 University of Phoenix MBA, University of Phoenix,2006 - 3.2 GPA BS : Business Management University of Phoenix BS, Business Management, University of Phoenix - 3.6 GPA Certifications PMP CAS Skills Database, Basis, Inventory, Advertising, Marketing, Training, Document Control, Accountable For, Audit, Change Orders, Documentation, Pmo, Process Improvement, Proposals, Real-time, And Marketing, And Sales, Increase, Product Sales, Public Relations, Sales, Sales Analysis, Sales And, Sales Increase, Sales Reports, Transportation Safety, Virtual Learning, Virtual Training, Budget, Budgets, Contract Negotiation, Databases, Inventory Control, Progress, Sops, Tool Room, Clinical Trials, Finance, Financial Services, Marketing Collateral, Infomaker, New Hires, Oracle, Pcm, Security, Cost Savings Analysis, Pricing, Records Management, Access, Accounting, Audits, Business Intelligence, Cost Accounting, Evms, Excel, Federal Acquisition, Federal Acquisition Regulations, Government Contract, Microsoft Access, Microsoft Office, Microsoft Office 2010, Microsoft Sharepoint, Ms Access, Ms Office, Office 2010, Outlook, Pmp, Powerpoint, Problem Solving, Scheduling, Share Point, Sharepoint, Six Sigma, Six-sigma, Word, Mba, Business Management ",20 " ASSOCIATE VICE PRESIDENT FOR COLLEGE ADVANCEMENT & PUBLIC RELATIONS Executive Profile I've worked in higher education administration for 7 years, predominately in advancement and public relations at both the university and community college level. In addition, I've taught or authored over 20 unique college courses primarily in the business discipline Currently, I have the privilege of serving Mississippi Delta Community College as the Associate Vice President for College Advancement and Public Relations. In this role, I serve as the Chief Advancement & Chief Communications Officer reporting to the College President. A member of the college's senior administrative team since 2010, I also serve on the President's Cabinet. As the Executive Director of the MDCC Alumni & Foundation, Inc., I have overall responsibility for advancement at the college including alumni affairs, annual giving, major gifts, records, planned giving, donor relations, and events. I also have responsibility for public relations including college marketing, communications and news. Professional Experience Company Name City , State Associate Vice President for College Advancement & Public Relations 07/2009 to Current Responsible for college wide public relations, marketing, and advertising Executive Director of the MDCC Alumni & Foundation, Inc. Company Name City , State Director of Development 07/2007 to 07/2009 Major gifts fundraiser and responsible for the multi-million dollar comprehensive campaign; Coordinate fundraising efforts among Academic Deans, University Vice Presidents, Board Members, and Prospective Donors Significantly increased overall fundraising success while cultivating the largest gift in the university's history ($3.1M) Company Name City , State Adjunct Instructor 08/2006 to 05/2007 Courses taught: Principles of Management (Undergraduate Level; 220 students per class); International Business (Graduate Level Team Teacher) Company Name City , State Instructor, Assistant Basketball Coach, Webmaster 08/2004 to 05/2006 Courses taught – Economics; Personal Finance; Advanced Computer; Web Design; Business Law for College Credit Other duties: Assistant Coach (Basketball); Webmaster and creator of school website; Student Council Advisor; School Newspaper Advisor (Certified MPSA Teacher) Education MBA : Management and Marketing 2005 Delta State University , City , State , United States 3.89 GPA BBA : Management and Marketing 2004 Delta State University , City , State , United States Graduated with honors: Summa Cum Laude; Received The First Diploma having the highest grade point average of the undergraduate class 3.98 GPA Overall; 4.00 GPA Major Doctor of Education Degree : Higher Education Administration Delta State University , City , State , United States Coursework and comprehensive exams completed: December 2012 Core Accomplishments Mississippi Delta Community College Alumni & Foundation, Inc. Increased annual contributions by 500% since becoming Executive Director Total annual giving averaged $72,000 for the five year period prior to my employment. In the 2013 fiscal year, annual contributions exceeded $350,000. As of June 2014, total pledges receivable anticipated through 2024 exceeded $420,000. Prior to 2010, pledges receivable had not exceeded $100,000 Instituted the following new programs through private donations: The Staff Appreciation Fund, The Robert W. Steinriede Faculty Development Fund, The Emergency Student Support Fund, The School Support Fund and the Athletic Improvement Fund Increased the alumni directory from 1,500 known constituents to over 15,000 Delta State University Alumni & Foundation, Inc. Cultivated and secured the largest single gift in the history of Delta State University with a $3.1 million bequest matriculating in 2014 Secured funding for two professorships each totaling $250,000 Initiated and coordinated the first 2 phases of the University's $40 million campaign Developed and implemented The Corporate Scholarship Program resulting in an immediate enrollment increase of 20 students the first year Skills Personal Effective written and verbal communication skills Effective managerial and administrative skills Ability to adapt and respond to various situations Ability to maintain high level of confidentiality Ability to work with diverse staff, faculty, students, and donors Institutional Advancement Experience in working with a non-profit Board of Directors and volunteers Working knowledge of budget development, fiscal administration, and foundation fiduciary responsibilities including accounting, contracts, budgeting and cost control principles including Generally Accepted Accounting Principles and automated financial reporting systems Knowledge of federal and state financial regulations Ability to analyze financial data and prepare financial reports, statements and projections Working knowledge and skill involved in the bookkeeping processes associated with receiving, acknowledging, and recording contributions Working knowledge of development practices including annual campaigns, major gifts campaigns, endowments, investment policies, scholarship programs, donor recognition, and community relations Ability to maintain relationships with significant and influential individuals Ability to solicit gifts Public Relations Proven ability to lead and manage a comprehensive strategic communications, media relations, and marketing program to advance an organization's mission and goals Experience in planning, writing, editing, and production of newsletters, press releases, annual reports, marketing literature, and other print publications and directories Experience in planning, promoting, and facilitating events Experience in creating and maintaining institutional websites and social media platforms Experience in developing and disseminating information in relation to a crisis or emergency event Technology Literacy Banner (Ellucian, Inc.) database including the advancement module for prospect management The Raiser's Edge Fundraising Software (Blackbaud) QuickBooks for Nonprofits FindWealth 8 (Wealthengine) Adobe Creative Cloud programs and applications including Photoshop, Illustrator, Muse and Premire Pro All standard Microsoft Office Programs (including word, excel, access and others) Styleguard editing software Joomla! 3 for web development Certifications Local Project Agency (LPA) Project Development Management Training – MS Dept. of Transportation (2013) Graduate of the Mississippi Community College Leadership Academy (2012) FEMA Certified in ICS-100, Introduction to the Incident Command System (2009) FEMA Certified in ICS-200, ICS for Single Resources and Initial Action Incident (2009) FEMA Certified in IS-00700.a, National Incident Management System (2009) FEMA Certified IS-00800.b, National Response Framework (2009) Completed specialized training in planned giving through the Council for Advancement & Support of Education (2007) Community Service Curriculum Committee Adviser, Delta State University College of Education (2012-Present) Volunteer Firefighter, Bolivar County Volunteer Fire Department (2001-Present); County Fire Chief 2010; Assistant Chief & Training Officer 2008-2010; Captain 2007-2008; Firefighter 2001-2007 Board Member, Cleveland/Bolivar County Crime Stoppers (2007-Present) Board Member, Delta Center for Community and Economic Development (2007-2010) Affiliations Delta Human Resource Management Association   Council for Advancement & Support of Education (District III); Roles: Mentor, Annual Conference Volunteer & Session Moderator Association of Fundraising Professionals (Mississippi Chapter) College Public Relations Association of Mississippi; Role: Elected in May 2014 to a three-year board appointment as association vice-chair (2014-2015), chair (2015-2016), past-chair & adviser (2016-2017) Publications Abraham, D.R., Gibson, M.C., Novicevic, M.M., & Robinson; R.K. (2009). Becoming an outstanding management historian in the USA: Biographical research of Wren's and Bedeian's pathways. Journal of Management History , 15(1), 9-19. Novicevic, M., Williams, L., Abraham, D., Gibson, M., Smothers, J., Crawford, A. (2011). Principles of outstanding leadership: Dale Carnegie's folk epistemology. The Journal of Applied Management and Entrepreneurship , 16(3). ",20 " INFORMATION TECHNOLOGY MANAGER Experience Information Technology Manager April 2007 to Current Company Name － City , State Annual budget planning for department, network administration, implementation of new technology, developed company applications, daily backups and technical support for 80 users. Administration of security firewall, spam firewall and web filter. VLAN's and VPN setup and administration. Windows Server 2008 R2 administration, Microsoft Active Directory administration with 100 PCs on Windows 7 and Windows XP. Microsoft DFS, DHCP, DNS and WSUS Services administration. FTP server implementation and administration. Microsoft Exchange Server 2010 Administration, creation of new users, distribution groups and daily backup. Servers and desktop backup with Symantec BackupExec 2012. Administration, maintenance and daily backup for Sybase SQL Anywhere 11.0 databases. Administration of Mac editing rooms on OS X 10.8 - 10.9 with SAN storage (Apple XSAN 30 TB Array administration on Promise VTrak Ex10 Series). Software installation and setup for editing rooms with Final Cut, Adobe Products, Cinema 4D etc; Hardware installation and configuration for video capture with Aja, Kona and Black Magic video capture devices. iNews (News Room Management System), Wide Orbit (Traffic, Sales and Revenue Software). Knowledge of Florical Systems (Software for Television Automation), Omneon video server, Streambox (Mobile Broadcast Streaming Video) and some Miranda products. Responsible for research, quote, acquisition and configuration of all new network technology in the company. Repair, installation and updates of Software and Hardware for PCs and Mac Computers. Information Technology Manager July 2001 to March 2007 Company Name － City , State Develop, maintain and support in-house applications. Responsibilities include software licensing, updating operating system for desktop computers and servers and technical support for 25 users. Supervised two employees for the department. In 2004 developed a program to track inventory of all hardware being distributed to 300 branch offices as well as a user manual for the in house application detailing procedures and processes. Network Administration for a LAN with 30 desktop PCs and 5 Windows 2003 Standard Edition, Active Directory Service, DHCP and DNS Server administration. Implementation of FTP Server for large file transfer. Implementation of Distributed File System (DFS) to share files in each department. Microsoft Exchange Server 2003 Administration, creation of new users, groups and policy groups, daily backup. Installation and maintenance of Certification Authority in Windows Server 2003 for web application. Administration, maintenance and daily backup for a database Sybase SQL Anywhere 9.0. Maintenance and Creation of desktop applications (Power Builder 6.5, Power Builder 9.0). Technical support for 300 branch offices. New installation and updates of Software and Hardware. Information Systems Administrator January 2001 to July 2001 Company Name － City , State Technical support for 10 network users and 100 branch offices. Implemented Terminal Service to be able to connect to five new branches in Colombia. Daily backup for Sybase SQL Anywhere 7.0 Database, Microsoft SQL Server 2000 Database, QuickBooks Pro Database and in house program. Network Administration, implementation of FTP service for 100 branches connections, creation of uses and security access. Windows 2000 Server Administration, Active Directory Service administration and maintenance. Microsoft SQL Server 2000 administration. Technical Support for branch offices. Installation and updates of Software and Hardware. Education BS : Computer System Engineer , January 29 2000 Fundacion Universidad Autonoma de Colombia － City , Colombia Computer System Engineer Computer Technician : April 26 1997 Certification in LAN Network Administration : January 1997 Centro Colombiano de Estudios Profesionales Pontificia Universidad Javeriana － City , Colombia Skills 4D, Active Directory, Adobe Products, Apple, Automation, backup, Broadcast, budget planning, Computer Technician, Hardware installation and configuration, Hardware, databases, Database, DHCP, DNS, editing, Final Cut, firewall, FTP, inventory, LAN, Mac, Magic, access, Microsoft Exchange Server, Windows 7, Windows, 2000, Windows XP, Network Administration, network, OS, operating system, Power Builder 6.5, Power Builder 9.0, processes, QuickBooks Pro, research, Sales, SAN, Servers, Software installation, Microsoft SQL Server, Streaming Video, Sybase SQL Anywhere 7.0, Sybase SQL Anywhere 9.0, Sybase SQL Anywhere, Symantec, Technical support, Television, video, VPN, Windows Server, Windows 2000 Server ",2 " PERSONAL HEALTHCARE ASSISTANT Professional Summary Personal Nursing Assistant with 4+ years work experience in fast-paced environment handling confidential paperwork, administering medication and providing quality, empathetic, patient-focused care, monitored vital signs, assisted with feeding, bathing/grooming, positioning and range of motion exercises. Highly compassionate and Looking for a long term care position. Licenses CPR Certification , Adult First Aid Certification , Child First Aid Certification , Environmental Emergencies Certification , Adult/Child CPR With Mask Certification , Adult/Child AED Certification , Infant CPR With Mask Certification , Through the American Heart Association. Skill Highlights Understands medical procedures Understands mobility assistance needs Charting expertise Able to lift 50+ pounds Trained in grooming and bathing assistance Respiratory equipment training Documentation procedures expert Quick problem solver General housekeeping ability Medical terminology knowledge Valid MO driver's license Reliable transportation Calm and level-headed under duress Trained in catheter change and preparation Professional Experience 06/2013 to 12/2013 Personal Healthcare Assistant Company Name － City , State Observed and documented patient status and reported patient complaints to the case manager. Completed and submitted clinical documentation in accordance with agency guidelines. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Provided companionship to clients. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Provided patients and families with emotional support. Comforted patients and provided them with reassurance and encouragement. 01/2010 to 08/2012 Personal Home Health Care Assistant Company Name － City , State Provided transportation, assistance and companionship to clients. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Maintained a clean, orderly and well-stocked environment. Participated in the maintenance of safe conditions within the home and other related areas. Comforted patients and provided them with reassurance and encouragement. Administered simple range of motion exercises. Sensitive to the needs of geriatric patients. Exhibited compassionate care and communication with regard to issues of death and dying. Provided patients and families with emotional support. Assisted with ADLs. Documented resident records on daily flow sheets. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Tended to patients with chronic illnesses. Provided personal nursing care in pre- and post-operative situations. Assisted with transferring patients in and out of wheelchairs and adaptive equipment. Positioned patients for comfort and to prevent skin pressure problems. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Collected urine and fecal samples. Read and recorded temperature, pulse and respiration and BP. Completed and submitted clinical documentation in accordance with agency guidelines. 04/2005 to 07/2007 Personal Healthcare Assistant Company Name － City , State Read and recorded temperature, pulse and respiration.Observed and documented patient status and reported patient complaints to the case manager. Completed and submitted clinical documentation in accordance with agency guidelines. Prepared patient rooms prior to their arrival. Collected urine and fecal samples. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Provided assistance and companionship to clients. Cleaned and organized patients' living quarters. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Provided patients and families with emotional support. Education and Training 2012 Professional HealthCare In-Service : Adult Behavioral and Diagnosed Mental Health Disorders Alzheimer's Association Missouri － City , State , Greene Courses Included ;   Alzheimer's Demetia 2011 Professional HealthCare In-Service : Early Childhood, Adolescent and Adult Behavioral, Emotional and Diagnosed Mental Health Disorders Burrell Behavioral Health － City , State , Greene Courses Included;   Autism Depression Anxiety Bi-Polar ADHD Schizophrenia 2000 High School Diploma : General Lebanon High School － City , State , Laclede Skills Patient-focused care, Excellent interpersonal skills, Compassionate and trustworthy caregiver, Time management, Effectively interacts with patients and families, Preparation of healthy meals and snacks, Medical terminology, Hospice care provider, Wound care, Charting and record keeping, Time management Interests My Interest include ;   Running, Reading, Painting, Playing the Piano,Yoga   ",6 " SALES ASSOCIATE Summary Yoga Instructor who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.  Service-focused professional and friendly team player who quickly learns and masters new concepts and skills. Extensive cash handling experience.   Skills Microsoft Word, Office, Excel, Power Point, and MindBody software *Excellent telephone étiquette *Extremely organized with good time management skills *Works well under pressure. Experience 01/2017 to Current Sales Associate Company Name － City , State Greet customers at all points throughout the store. Maintain constant presence on sales floor to assist customers. Answer any questions about in store products and seasonal trends. Communicate current sales and deals in the store to maximize sales. Provide assistance and customer service in the fitting rooms. Replenish, fold, hang, and tidy garments throughout the day. Maintain in-stock and presentable condition assigned areas. Work with cash register and process transactions in a time efficient manner. Handle returns of merchandise. Unload delivery trucks and unpack merchandise Execute reductions, price changes and label merchandise with security tags. 08/2015 to 12/2016 Health Information Specialist Company Name － City , State Maintain patient medical records in accordance to NMHI, state and federal regulations. Organize files, collect data, and analyze the data for errors. Accurately enter information into various computer programs. Keep sensitive customer or company information confidential. Research unnamed/orphan papers to ensure proper patient identification and file in the proper patient medical record. Mail or fax requested information per HIPAA Guidelines to other facilities and keep log of these records being sent. Scan and file medical information daily into the EMR and review documents to eliminate duplicates. Verify and cross-reference information in all Health Information Management systems to ensure document accuracy. Provide attentiveness to the quality, timeliness, and accuracy of the EMR for patient care, legal, revenue, research, and regulatory needs. Communicate politely and professionally with other medical facilities, insurance companies, co-workers, management, physicians, patients, and others. 01/2012 to 04/2016 Yoga Instructor Company Name － City , State Plan yoga sequences and prepare class content and format appropriate for student level and style/type of yoga class. Provide a safe environment for students where they feel comfortable to move at their own level and pace throughout class. Observe students, guide them into the correct poses and correct them for necessary skill improvement. Offer modifications during classes to accommodate different levels of students. Promote balance of the body and mind through effective teaching and demonstrations. Maintain and clean yoga mats, blankets, and other props. Sub classes for teachers. Maintain positive relationships with members to encourage continued class attendance. Provide health & wellness information and address any concerns. Support the co-creation of a non-judgmental and fun environment to optimize learning. 03/2012 to 05/2013 Front Desk and Office Assistant Company Name － City , State Greet and check in students. Sign students up for classes and enter in students' information. Provide advice to customers regarding particular products or services. Advise customers on utilization and care of merchandise. Assist in display and promotion of merchandise Maintain sales records. Receive payments for classes and/or yoga merchandise through cash, cheque, and credit card. Maintain and manage the calendar. File liability waivers and maintain digital records. Collect, sort, distribute, or prepare mail and messages for the studio owner. Help to promote the studio in print and at onsite events. Perform duties such as cleaning the floors, mats, lobby, and office area. Education and Training July 2016 Bachelor of Arts : Psychology The University of New Mexico － City , State , United States GPA: 3.65 Recipient of the Presidential Scholarship July 2015 Psychology VU Amsterdam － City , State , Netherlands GPA: 3.5 June 2014 UNIVERSITY OF CALIFORNIA SANTA － City , State GPA: 3.26 Participant in the National Student Exchange Program Skills Organize files, patient care, sales ",10 " COMMUNITY RELATIONS ADVOCATE SUPERVISOR Summary To be afforded the opportunity to apply my advanced administrative, problem solving, organizational and sales abilities towards achieving continuous, improved business performance for a growing/stable organization. Professional Accomplishments/ Skills & Attributes: Developed and implemented the St. Philips' College Truck Driving Program. Successfully implemented introductory class for prospective adoptive parents, which increased applicants by 80%. Balanced Dave Thomas Foundation/UJIMA budget and adhered to reporting criteria; increasing options for future grant applications. Lead fundraising for local schools, churches and other local non-profit organizations. Possess strong interpersonal relations, written and verbal communication skills. Interacts easily with people of diverse backgrounds, cultures, and socio-economic backgrounds. Exceptional organizational and time management skills. Ability to work well within a team, manages multiple tasks, identify and resolve issues. Proficient Microsoft Office (Word, Excel, PowerPoint, Outlook) and the Internet. Experience 10/2012 - Current Company Name － City , State Community Relations Advocate Supervisor Cultivated relationships with community contacts, location sponsors, property managers, property owners and non-profit organizations Initiated beneficial partnerships with local municipalities and non-profit organization to support company growth organizations (City of Houston, Solid Waste Management Department and City of Santa Fe) Coordinated with marketing team for various events in researching and generating referrals 08/2000 - 10/2012 Company Name － City , State Program Director Implementation of marketing plans, including product positioning, campaign strategies, and market strategy insights. Utilized strong communication and public relations skills for existing and potential clients Organized and executed the recruitment of prospective students for various training programs Managed all aspects of the enrollment process including interviewing, advising, tours, orientation, and processing paperwork Counseled enrolled students on career options and job opportunities Cultivated relationships with community contacts, location sponsors, property managers, property owners and non-profit organizations Administered department operations; duties including training, database maintenance and customer service Generated accurate weekly reports or client status and followed up in a timely manner. Acknowledged for consistently meeting trial date deadlines. Supervised a team of 20-30 team members Adhere to Privacy Act and Health Insurance Portability & Accountability Act (HIPAA) requirements as it relates to confidentiality of information released. Created and executed recruiting campaigns for prospective adoptive parents Developed partnerships to support organizational growth for board of directors, prospective adoptive parents, government local and state agencies, business owners, churches and non-profit organizations Determined eligibility, oversaw and tracked application process; responded to various inquires and acted as an advocate for prospective adoptive parents who encountered difficulty 06/2000 - 09/2002 Company Name － City , State Case Manager Served as liaison for sponsoring school, St Philips College and International Truck Driving Program Implemented program procedures, interviewing process and organized operations Spearheaded recruitment of prospective students and potential employers Identified contacts and resources for student supportive services (tuition assistance, job placement, etc.) 03/1996 - 06/2000 Company Name － City , State Recruiter and Case Manager Responsible for recruiting, interviewing, and determining eligibility for economically disadvantaged youth for summer work programs Partnered with local nonprofit organizations, county, city and state agencies for youth to market employment opportunities Documented case management services in accordance to JTPA requirements Education University of Houston Clear Lake － City , State , US Bachelor : Interdisciplinary Bachelor of Interdisciplinary Studies EC-6 Generalist w EC-12 Special Education, University of Houston Clear Lake, Houston, TX. (In progress, Anticipated completion Spring 2016) Activities/Community Involvement: Volunteer at local food distribution bank Volunteer for the Greater Arc of Houston Assistant Coordinator for San Antonio annual Juneteenth Celebration Dinner Member of Council for Exceptional Children Certifications HIPAA Professional Affiliations Balanced Dave Thomas Foundation/UJIMA budget and adhered to reporting criteria; increasing options for future grant applications Skills Marketing, Clients, Product Positioning, Public Relations, Interviewing, Recruiting, Community Relations, Operations, Case Management, Recruiter, Recruitment, Training, Solid Waste, Solid Waste Management, Waste Management, Liaison, Customer Service, Database, Hipaa, Maintenance, Receptionist, Retail Sales, Training Programs, Budget, Truck Driving, Food Distribution, Progress, San, Storage Area Network ",4 " HEALTHCARE RECRUITER Professional Summary A highly ambitious, customer service oriented business professional, with experience in human resources, customer service and administrative support. Expertise in client development and needs assessments. My goal is to obtain a challenging and rewarding career opportunity, where my administrative, human resources, and customer service skills will be fully utilized. I am team oriented, professional, and focused - I look forward to having an opportunity to discuss what I can contribute to your team! Skills Excellent interpersonal, HR and administrative skills Intermediate experience with MicroSoft Office programs Motivated team member, who understands the value of providing accurate, professional, admin support Team leadership experience Data management skills Strong verbal communication skills Adept at client needs assessment and analysis Work History April 2000 - Current Healthcare Recruiter Company Name | A contingency, clinical staffing firm, assisting medical professionals such as RNs, Radiology Techs, Physical Therapists, Radiation Therapist, and Pharmacists with obtaining permanent employment opportunities nationwide. Consult with client HR professionals, within all areas of the healthcare field, regarding clinical staffing needs. Created staffing partnerships with some of the largest healthcare facilities in the U.S., including Stanford University Hospital, Lucile Packard Children's Hospital, Florida Hospital, Inova Health Systems, Adventist Healthcare, and Brigham Women's Hospital. Implemented marketing strategies which resulted in continued growth of customer base. April 1998 - December 1999 Healthcare Recruiter | Company Name | City , State Provided recruitment services to Virginia Beach General Hospital business groups for RN Management, Staff RN, and Allied Health staffing. Managed all phases of recruitment, including defining hiring management needs and posting available positions. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Analyzed employment-related data and prepared required reports. Managed all aspects of the employee life cycle process, including on and off boarding. Maintained an accurate candidate tracking system. Guided candidates through in-house computer testing. Supported management in developing and implementing personnel policies and procedures. Conducted exit interviews and verified that employment termination paperwork was completed. Hired employees and initiated the new hire paperwork process. Developed and facilitated job recruitment fairs. Organized new employee orientation schedules for all new hires. Promptly corresponded with all applicants and coordinated and conducted interviews. Posted positions through approved recruitment channels. Screened all applicants based on their qualifications and background. March 1990 - February 1997 Employment and Staffing Representative | Company Name | City , State Coordinated recruitment and staffing services for both salaried and union employees for the state's largest utility company. Provided HR support to all service groups including managers, directors and VPs, regarding Affirmative action goals & objectives, union contract interpretation, and hiring and termination processes. Drafted internal announcements and sent them in a timely manner. Recruited for various positions across multiple sites in both Southside Hampton Roads, and the Peninsula. Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process. Thoroughly explained the employee handbook during new employee orientations. Initiated key partnerships with department management, which resulted in better candidate hire, and employee retention. Conducted exit interviews and verified that employment termination paperwork was completed. Supported management in developing and implementing personnel policies and procedures. Developed and facilitated job recruitment fairs. Organized new employee orientation schedules for all new hires. Promptly corresponded with all applicants and coordinated and conducted interviews. Networked with industry contacts, association memberships and associates. May 1985 - March 1990 Benefits Representative Company Name | Provided support in the administration of all company benefits programs, to include Medical plans (self-insured), Dental, 401K, Life Insurance, Tuition Reimbursement Plan, and EAP programs. Conducted benefits administration for a total of 1500 benefit-eligible employees, including both salaried and union. Responsible for the analysis and processing of all carrier invoices for benefit programs, handled resolution of inquiries regarding administration of various benefit plans, and created roll out program for annual Open Enrollment Communications. Education DIPLOMA : Liberal Arts Saint Leo University , City , State Earned 42 credit hours - general studies Liberal Arts Princess Anne High School , City , State Skills administrative skills, admin support, benefits, benefits administration, interpersonal, credit, client, hiring, HR, Insurance, interpretation, Excel, MicroSoft Office programs, PowerPoint, MSWord, processes, Radiology, recruiting, recruitment, staffing ",6 " MAIN CHEF Professional Summary Lead emergency department training officer at NMH in Chicago Core Qualifications Professional Summary - Food service professional with 6 plus years of restaurant experience adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Highly proactive customer service specialist. Driven, dedicated, and hardworking individual offering focused leadership and operational knowledge. Service-orientated Inventory control and record keeping Dynamic, Friendly restaurant host Natural leader Food service background Strong work ethic Passion for customer satisfaction Conflict resolution techniques Experience Main Chef Company Name － City , State Responsible for the well being and security of the client, staff, site, and/or property. Led and directed team members on effective methods, operations and procedures.Maintained a safe working and guest environment to reduce the risk of injury andaccidents. Carefully trained and supervised staff.Promoted high levels of excellent customer service daily. Insured accurate reports were produced and standards always met.Promoted positivity and professionalism daily. Organized special events in the restaurant, including receptions, promotions andcorporate luncheons. Clearly and promptly communicated pertinent information to staff, such as largereservations or last minute menu changes. Interacted positively with customers while promoting restaurant facilities andservices. Correctly calculated inventory and ordered appropriate supplies.Carefully trained new employees and supervised staff in back of house and dinningarea. Recognized and formally acknowledged outstanding staff performance to boostcompany morale and productivity. Actively participated in ongoing customer service programs to build sales andrapport in the community. Promoted a positive atmosphere and went above and beyond to guarantee eachcustomer received exceptional food and service. Led and directed team members on effective methods, operations and procedures. Maintained a safe working and guest environment to reduce the risk of injury andaccidents. Quickly identified problem situations and skillfully resolved incidents. Assistant General Manager Company Name － City , State Ensures high customer service is kept steady and promotes a positive environment for employee as well as customer. Responsible for the daily outcome for the restaurant. Ensures goals are met at a timely and respectable manner. Ensures proper documentation of daily activities as well as miscellaneous expenses are properly handled. Responsible for the interview and hiring processes for the company. Promotes a ""can do"" attitude in all employees and drives them for successes. Follows proper protocol to maintain a safe and orderly working environment. Provides a helpful learning environment for potential promotion. Main prep, Cook Company Name － City , State Prepared food items consistently and in compliance with recipes, portioning,cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards.Instructed new staff in proper food preparation, food storage, use of kitchenequipment and utensils, sanitation and safety issues. Actively involved in cost control, sanitation, menu development, training,recruitment, private dining and catering. Regularly interacted with guests to obtain feedback on product quality and servicelevels. Achieved and exceeded performance, budget and team goals. Maintained smooth and timely operations in preparation and delivery of meals andkitchen sanitation. Inspected kitchens to observe food preparation quality and service, food appearanceand cleanliness of production and service areas. Properly labeled and stored all raw food ingredients including produce, meat, fish,poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator,freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning anew task to avoid cross-contamination. Cooked and served food and meals in accordance with planned menus, diet plans,recipes, portions, temperature control procedures and facility policies.Practiced safe food handling procedures at all times. Education Associate of Applied Science EMT/Paramedic Malcolm X College - Chicago, IL EMT/Paramedic Paramedic and Emergency Responder coursework, Hands-on coursework in Disaster and Emergency Management, EMT-I Certificate class series, Coursework in Human Anatomy and Physiology Skills Conflict resolution, cost control, excellent customer service,customer service specialist, documentation,Inventory control, leadership, team leader, safety. Fast learner, goal driven, MicroSoft office proficient ",14 " PHARMACEUTICAL SALES REPRESENTATIVE, WOMEN'S HEALTHCARE SPECIALIST Professional Summary Skills PROVEN ADMINISTRATIVE HIGHLY ORGANIZED LEADERSHIP SUPPORT EVENT PLANNING ENTREPRENEURIAL CONFLICT PUBLIC SPEAKING MINDSET RESOLUTION PROJECT STAFFING TEAM LEADERSHIP REPORTING AND SELF DIRECTED DOCUMENTATION OUTBOUND CALLING PROSPECTING Account Management Acquisitions ADMINISTRATIVE Contracts Clientele Customer satisfaction Customer Ssatisfaction Decision making DOCUMENTATION EVENT PLANNING Inventory TEAM LEADERSHIP LEADERSHIP Director Managing Marketing plans Marketing Market Mergers Communicator Organizational skills Problem-solving PUBLIC SPEAKING Recruitment Relationship-building REPORTING Sales STAFFING Strategic Strategic planning Team player Work History PHARMACEUTICAL SALES REPRESENTATIVE, Women's Healthcare Specialist Company Name – City , State Doubled membership in an environment where acquisitions and mergers by National chain accounts directly affected potential membership recruitment. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Responded to all customer inquiries thoroughly and professionally. Provided an elevated customer experience to generate a loyal clientele Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Set up and explained new membership contracts. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Assisted in creating pre-season marketing plans to support department and divisional Strategies. Communicated with vendors regarding backorder availability, future inventory and special orders. Developed Account Management Program that focused on maintaining existing account base while using referral and reference systems to attract new accounts. Organized new member marketing program including identifying potential target accounts, developing high touch outreach plans, incentive packages, and growth Objectives. Successfully managed acquisition of a New England Association and increased membership by 50% within the first two years. Asked appropriate open-ended questions to discover prospects' needs and requirements. Representative of the year 2003 Successfully launched new products and rapidly gained market share. Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory. Serviced accounts on a regular basis to propose new products or services and maximize revenue. Identified and qualified accounts to assess market potential. Consistently hit and exceeded quarterly sales goals. Identified and analyzed key competitors and related products. Contacted customers as soon as issues arose to immediately find resolution before the problems escalated. Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts. Successfully sold brand name products, while competing with the generic medicine. Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts. Visited customer locations to determine needs, set up contracts and provide training. Education Bachelor of Arts : Business Administration And Public Relations , 1995 Heidelberg College - City , State Work History PHARMACEUTICAL SALES REPRESENTATIVE, Women's Healthcare Specialist , Company Name – City , State Doubled membership in an environment where acquisitions and mergers by National chain accounts directly affected potential membership recruitment. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Responded to all customer inquiries thoroughly and professionally. Provided an elevated customer experience to generate a loyal clientele Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Set up and explained new membership contracts. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Assisted in creating pre-season marketing plans to support department and divisional Strategies. Communicated with vendors regarding backorder availability, future inventory and special orders. Developed Account Management Program that focused on maintaining existing account base while using referral and reference systems to attract new accounts. Organized new member marketing program including identifying potential target accounts, developing high touch outreach plans, incentive packages, and growth Objectives. Successfully managed acquisition of a New England Association and increased membership by 50% within the first two years. Asked appropriate open-ended questions to discover prospects' needs and requirements. Representative of the year 2003 Successfully launched new products and rapidly gained market share. Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory. Serviced accounts on a regular basis to propose new products or services and maximize revenue. Identified and qualified accounts to assess market potential. Consistently hit and exceeded quarterly sales goals. Identified and analyzed key competitors and related products. Contacted customers as soon as issues arose to immediately find resolution before the problems escalated. Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts. Successfully sold brand name products, while competing with the generic medicine. Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts. Visited customer locations to determine needs, set up contracts and provide training. Certifications PROVEN ADMINISTRATIVE HIGHLY ORGANIZED LEADERSHIP SUPPORT EVENT PLANNING ENTREPRENEURIAL CONFLICT PUBLIC SPEAKING MINDSET RESOLUTION PROJECT STAFFING TEAM LEADERSHIP REPORTING AND SELF DIRECTED DOCUMENTATION OUTBOUND CALLING PROSPECTING Skills Account Management, acquisitions, ADMINISTRATIVE, contracts, clientele, customer satisfaction, customer Ssatisfaction, decision making, DOCUMENTATION, EVENT PLANNING, inventory, TEAM LEADERSHIP, LEADERSHIP, Director, managing, marketing plans, marketing, market, mergers, communicator, organizational skills, problem-solving, PUBLIC SPEAKING, recruitment, relationship-building, REPORTING, Sales, STAFFING, strategic, strategic planning, team player Additional Information Experienced, multi-faceted business professional with ability to quickly generate business results. Seeking a position with Abbott for the Territory Sales Position in Tacoma,WA. Adept at attending job related conventions and managing special company events to attract candidates. Top-notch skills in relationship-building, problem-solving and decision making. Open and clear communicator with collaborative and hardworking style. Membership Enrollment Director excelling at customer satisfaction and retention. Flexible and hardworking in deadline driven environments. Energetic team player with top launch organizational skills. Intensive 3 Week training program in Radnor, PA ",6 " DIRECTOR, FINANCE Executive Profile Visionary leader able to drive a culture of excellence throughout the organization, focused on consistently exceeding expectations through innovation, collaboration, and teamwork.  Demonstrated ability to thrive within fluid business environments including fast-paced, high-growth periods, as well as cost-containment and cost-cutting cycles.   Ambitious Director who creates strategic alliances with organization leaders to effectively align and support key business initiatives. Ability to build and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Corporate Consolidations Complex Change Management Financial Planning and Analysis Mergers and Acquisitions  Project Management System Integration  Business Process Re-engineering Strategic and Operational Planning  Achievements  Project Management: Successfully launched over 200 projects for Finance in FY14 and FY15 respectively Implemented Finance PMO to manage project lifecycle, and capital budget of $45M Drove operational efficiencies for Stock Administration decreasing processing time by 70% Delivered $13M enterprise solution for transacting, managing and reporting in the Treasury areas of Cash Operations, Investments and Foreign Exchange & Currency Option Management Acquisition Integration: Designed, developed and implemented change management strategies that included tools and processes capable of scaling across large, complex acquisitions Drove Change Management strategies for both Tandberg and Starent Networks acquisitions Launched integration principles for integrating newly acquired companies                           Corporate Controller's Office:? Pioneered strategy for Web 2.0/Collaboration technologies, improving collaboration across global Finance teams by creation of tools such as MyCloseSpace, and Process Central ?? Guided highly skilled team to support the transition of over 60,000 employees from Ariba Procurement tool to the Oracle iProcurement tool, resulting in a 95% training and adoption rate Professional Experience Director, Finance January 2010 to Current Company Name - City , State Manage high performing global team of 48 professionals to deliver system projects for Finance, Treasury Operations, Stock, Payroll, O2C, R2R, P2P, Tax, and Technical Accounting Streamlined capital planning process and implemented CFO reports to account for $45M in capital expenditures Delivered 215 projects for Finance in FY15 Developed and directed strategy for realigning organization to support projects globally  Initiated complete training curriculum for staff resulting in high retainment Senior Manager, Acquisition Integration January 2008 to January 2010 Company Name - City , State Defined and implemented Governance model for integrations Formulation of project methodology, structure, and tools that enabled non-project managers to manage integrations Creation of a cross-functional team responsible for defining and developing repeatable communications process for large scale acquisitions Led Employee Enablement work-stream, responsible for organizational alignment, on-boarding of acquired employees, and migration of sites Developed and executed processes that streamlined acquisition announcement communications to both internal and external audiences Provided leadership and guidance to the Project Management Office to ensure people, process, and system changes were managed according to project methodology Senior Manager, Finance January 2003 to January 2008 Company Name - City , State Directed all aspects of Change Management, Program/Project Management, and Chief of Staff activities for the Global Corporate Controllers Office while partnering with executives to ensure strategic alignment Managed team of 33 employees Defined and implemented legal entity strategy for Finance Led and implemented change management strategy that led to the successful adoption of the Finance and Accounting Shared Services outsourcing model Managed budget in excess of $4M Key contributor to Expense Management Leadership Team that reduced Cisco\'s operating expenses in excess of $250M Provided thought leadership that streamlined processes creating tools and templates to enable project teams to move quickly and seamlessly through large complex projects Implemented first curriculum based training for the global Corporate Controllers Office Centralized Sourcing and Contracting across Cisco by providing strategy, governance, leadership and project management to Spend Management Organization Program Manager, Finance January 2001 to January 2003 Company Name - City , State Implemented marketing solutions for the U.S. Public Sector sales team Developed strategic partnerships with third party application vendors to enable end-to-end solutions Created materials to enhance Cisco\'s penetration of the public sector market, including print collateral, CDs, Web sites, seminars, trade shows, and events with an annual budget of $1M Responsible forthe launch of an IP telephony marketing campaign, generating $12M in revenue Developed and implemented channel partner training for the IP Video Surveillance program, generating $15M in revenue Successfully implemented internal tools US-wide to capture new program revenue Manager, Finance January 1998 to January 2001 Company Name - City , State Managed Operations team of 5 employees  Drove operational excellence by launching tools to scale to business volumes, and support sales teams Provided direction and leadership to project managers implementing new and existing systems Responsible for the roll out of automated sales reporting tool to more than 150 users Increased efficiency of the POS claiming process by 50% Managed 2-Tier distributor relationships in relation to POS ($4B in sales out) and inventory, as well as day-to-day operations Implemented daily POS reporting for greater visibility, including executive level reporting Led integration of acquired sales teams into Cisco Senior Financial Analyst, Finance January 1996 to January 1998 Company Name - City , State Responsible for consolidations, managing division budgets, and business partnering Oversaw Asia/Pacific P&L consolidations Developed and managed monthly and quarterly performance packages Partnered with country controllers for budgeting and forecasting Automated expense-tracking and forecasting Oversaw annual planning, outlooks, and quarterly financial results for the Internet Mail Group Managed annual budgets in excess of $13M. Competitive Pricing Analyst, Finance January 1993 to January 1996 Company Name - City , State Cost Schedule Analyst January 1990 to January 1992 Company Name - City , State Education Certified Project Manager : Project Management , 2014 Stanford University - City , State , USA Bachelor of Science : Business Administration/Finance San Jose State University Business Administration/Finance Skills P&L Management, Project Management, Communications, Leadership, Finance Operations, Tax, P2P, O2C, Compensation Services, Financial analysis, acquisition integration, budgeting, Change Management, forecasting, Process re-engineering ",15 " JOBS COORDINATOR / ESTIMATOR Professional Summary [Job Title] with management experience and exceptional people skills. Versed in [Skill set 1] and [Skill set 2]. Desires a challenging role as a [Job Title]. Core Qualifications Excellent interpersonal and coaching skills Motivated Recruiting and selection techniques Conscientious Proficient communicator Hiring recommendations Experience Jobs Coordinator / Estimator August 2012 to October 2014 Company Name - City , State Worked directly with Payless manager's in assigned area's with store operation's, PNL shrink, store maintenance, recruiting store staff member's and planning Competitive Analysis Performed competitive analysis to make recommendations for future Payless company growth. Assisted in over 130 Payless ShoeSource store opening's and relocation's to create 3 districts in the Carolina's. Selected by Payless ShoeSource Regional VP to utilize recruiting skill's and store development with the Canadian International expansion team.Promoted to Store Manager after [] months in the Assistant Manager position. Supervised team of base office store staff and their development. Devised a successful recruiting plan for new Payless training supervisor's and store manager's. Awarded ""Top Sales Manager of the Year "". Awarded "" Best in People Development "" Drafted action plans and led meetings with department executives to review project status and proposed changes. Collaborated with cross-functional teams to draft project schedules and plans. Defined project deliverables and monitored status of tasks. Monitored team progress and enforced deadlines. District Manager Trainee July 2012 to July 2012 Company Name - City , State Successfully managed the activities of team members in multiple locations. Area Manager October 2011 to March 2012 Company Name - City , State Successfully managed the activities of store team members in multiple locations. Recruited, managed and mentored an average of 4 new customer service representatives per year. Developed, implemented and monitored programs to maximize customer satisfaction. Developed and managed annual operating budgets for 4 stores locations in Durham, NC. Area Manager / Training Supervisor March 1992 to August 2010 Company Name - City , State Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings. Addressed and corrected sales staff communication issues in a tactful and effective manner. Analyzed marketing information and translated it into strategic plans. Trained staff to deliver outstanding customer service. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Fulfilled customer shipping needs using UPS and USPS methods. Determined staff promotions and demotions, and terminated employees when necessary. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Reorganized the sales floor's in store's to meet company demands. Opened 130 new store location and assisted in recruiting and training new staff. Conducted reference and background checks on all job applicants. Developed creative recruiting strategies that met anticipated staffing needs. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Managed all phases of recruitment, including defining hiring management needs and posting available positions. Developed reports on employee headcount, monthly HR reports and quarterly training reports. Created new employee self-evaluation forms that focused on employee performance, competencies, engagement and development. Assisted management with presentations for business reviews and communications meetings. Researched and recommended new sources for candidate recruiting. Recruited for various positions across multiple sites in the Carolina's Va and Canada. Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process. Thoroughly explained the employee handbook during new employee orientations. Maintained an accurate candidate tracking system. Supplied tools, resources and education to company managers to enhance their skills. Organized all monthly and quarterly reviews for all associates. Conducted and required to conduct 2nd interviews in assigned area to determine employment for all new hires for all store location's based on manager's feedback from 1st interview's of various new hires and their store staffing needs. Office Adminitrator April 2015 to July 2015 Company Name - City , State Planned and executed [project].Effectively controlled the release of proprietary and confidential information for general client lists.Prepared correspondence, accounting and financial documents for analysis. Conducted analysis to address [issue] which led to [positive outcome].Prepared correspondence, accounting and financial documents for analysis. Education Associate of Arts : Business Administration , 1982 Mount Olive College - City , State Business Administration Professional Affiliations Member, Small Business Association (2008 - present) Skills Assistant Manager, benefits, budgets, cash receipts, coaching, interpersonal, Competitive Analysis, customer satisfaction, customer service, forms, functional, Hiring, HR, inventory, marketing, meetings, merchandising, office, communicator, payroll, policies, presentations, progress, reconciling, Recruiting, recruitment, sales, Sales Manager, shipping, staffing, Store Manager, strategic plans, supervisor ",16 " SERVICE ADVOCATE RECRUITER Summary Responsible Service Advocate Recruiter with excellent communication skills demonstrated by 6 years experience as a teacher/parent liaison. Core Qualifications Excellent classroom management Teaching, tutoring and counseling Experience working special needs students Effectively work with parents Proofreading/editing Motivating students Interactive teaching/learning Innovative lesson planning Positive atmosphere promotion Behavioral/cognitive skills development HTML APA formatting Copyediting Fact checking WordPress Microsoft Excel proficiency Strong communication skills Microsoft Word expertise Extremely organized Self motivated Team player Multitasking Independent worker Quick learner Achievements Goal Setting   Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Parent Communication   Regularly met with parents to discuss student issues and course weakness areas. Professional Experience Company Name August 2014 to June 2015 Service Advocate Recruiter City , State Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Complete forms in accordance with company procedures. Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors. Make copies of correspondence or other printed material. Locate and attach appropriate files to incoming correspondence requiring replies. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations. Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies. Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports. Open, read, route, and distribute incoming mail or other materials and answer routine letters. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. Conduct searches to find needed information, using such sources as the Internet. Manage projects or contribute to committee or team work. Order and dispense supplies. Learn to operate new office technologies as they are developed and implemented. Prepare conference or event materials, such as flyers or invitations. Take dictation in shorthand or by machine and transcribe information. Company Name August 2011 to August 2014 Teacher Assistant City , State Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities. Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers. Enforce administration policies and rules governing students. Discuss assigned duties with classroom teachers to coordinate instructional efforts. Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage. Observe students' performance, and record relevant data to assess progress. Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Distribute tests and homework assignments and collect them when they are completed. Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students. Attend staff meetings and serve on committees, as required. Plan, prepare, and develop various teaching aids such as bibliographies, charts, and graphs. Laminate teaching materials to increase their durability under repeated use. Company Name August 2006 to August 2011 Service Advocate Recruiter City , State Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Complete forms in accordance with company procedures. Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors. Make copies of correspondence or other printed material. Locate and attach appropriate files to incoming correspondence requiring replies. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations. Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports. Arrange conference, meeting, or travel reservations for office personnel. Open, read, route, and distribute incoming mail or other materials and answer routine letters. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. Conduct searches to find needed information, using such sources as the Internet. Learn to operate new office technologies as they are developed and implemented. Prepare conference or event materials, such as flyers or invitations. Take dictation in shorthand or by machine and transcribe information. Company Name December 2003 to July 2006 Waitress City , State Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Collect payments from customers. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Prepare checks that itemize and total meal costs and sales taxes. Take orders from patrons for food or beverages. Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required. Clean tables or counters after patrons have finished dining. Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine. Inform customers of daily specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Prepare tables for meals, including setting up items such as linens, silverware, and glassware. Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests. Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom. Fill salt, pepper, sugar, cream, condiment, and napkin containers. Provide guests with information about local areas, including giving directions. Company Name December 2001 to May 2003 Childcare Worker City , State Maintain a safe play environment. Observe and monitor children's play activities. Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Sanitize toys and play equipment. Support children's emotional and social development, encouraging understanding of others and positive self- concepts. Assist in preparing food and serving meals and refreshments to children. Create developmentally appropriate lesson plans. Help children with homework and school work. Read to children and teach them simple painting, drawing, handicrafts, and songs. Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books. Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls. Organize and store toys and materials to ensure order in activity areas. Company Name August 2000 to May 2001 Teacher Assistant City , State Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities. Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers. Enforce administration policies and rules governing students. Discuss assigned duties with classroom teachers to coordinate instructional efforts. Assist in bus loading and unloading. Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage. Maintain computers in classrooms and laboratories and assist students with hardware and software use. Observe students' performance, and record relevant data to assess progress. Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Distribute tests and homework assignments and collect them when they are completed. Grade homework and tests, and compute and record results, using answer sheets or electronic marking devices. Take class attendance and maintain attendance records. Organize and supervise games and other recreational activities to promote physical, mental, and social development. Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students. Prepare lesson outlines and plans in assigned subject areas and submit outlines to teachers for review. Organize and label materials and display students' work in a manner appropriate for their eye levels and perceptual skills. Conduct demonstrations to teach such skills as sports, dancing, and handicrafts. Use computers, audio-visual aids, and other equipment and materials to supplement presentations. Attend staff meetings and serve on committees, as required. Type, file, and duplicate materials. Laminate teaching materials to increase their durability under repeated use. Requisition and stock teaching materials and supplies. Operate and maintain audio-visual equipment. Collect money from students for school-related projects. Assist librarians in school libraries. Company Name August 2014 to December 2014 Writing tutor/ editor City , State Proofread and reviewed all print and electronic content for correct grammar and adherence to house style.Reviewed and edited students' written work for grammar, tone, voice and creative quality. Education and Training Sul Ross State University 2015 Bachelor of Arts : Psychology City , State Psychology Languages Proficient in speaking, reading and writing in English and Spanish. Skills · Analyzed official documents in order for migrant families to receive benefits. · Did outreach work to find and recruit migrant families · Knowledge with Windows, Excel, Microsoft Word Power Point, and Printshop ",4 " HR SPECIALIST Summary Possess 15+ years of experience as an HR Classification/Compensation Lead and as an HR Specialist, Recruitment. Managed recruitment efforts that included qualifying candidates based on documented knowledge, skills, and abilities to match organizational resource needs. Ensured candidate fulfillment of the preemployment process; i.e., background checks, drug screens, and reference checks. Developed and implemented competency and skill-based pay programs for a variety of occupations including medical (nurses), mechanical (machine operators), and civil engineers. Led a statewide review of jobs (18,000 employees) toward determining appropriate FLSA designations (e.g., executive, administrative, computer-related, creative). Provided executive and middle management consultation toward acquiring class/levels and roles necessary to accomplish departmental goals and objectives that resulted in mission successes. Training and Development: Eight years of experience in training and development that included development and delivery of leadership and management/supervisory skills acquisition. Additionally, developed policy and procedural training including performance management, interaction management, ADA, and prevention of workplace violence and sexual harassment. Skills Management consultation Negotiation Outlook E-Recruitment HR policies/procedures Provision of excellent customer service Micro-soft applications: Word, Excel, PowerPoint Skills Problem-solve and serve as change agent to ensure that HR functions are included in organizational missions. Negotiate budget revisions to include HR initiatives. Ensure excellent customer service delivery, provide state/federal and soft-skills management/employee training. Conduct job analyses, as well as conduct compensation/job market analysis, and deliver and measure leadership training. Develop, implement, and monitor performance management. Develop, implement, and monitor personnel policies and procedures, and manage full-cycle recruitment. Experience 03/2016 to 08/2017 HR Specialist Company Name － City , State Managed full-cycle recruitment efforts for multi-state needs. Ensured candidate job qualifications matched minimum KSAs. Completed pre-employment processes (background checks, drug screens, reference checks). Conducted on-boarding/ orientation. Conducted initial phone screens and recommended applicants for on-site interviews. Contacted candidates with salary/hourly wage offers. Negotiated start dates. 08/2014 to 06/2015 HR Analyst Company Name － City , State Conducted analysis of 50+ roles (250+ positions) within a 10-month period. Recommended, developed, and implemented a new classification and level-based on the evolution of roles (IT, Security, and Radiation classes). Conducted labor-market studies and recommended, implemented, and monitored compensation practices. Recruitment: reviewed, approved, and referred candidates for management's selection based on documented KSAs and required education and experience requirements. Budget: daily contact with the budget manager to ensure or to request additional salary needs to be included in budgetary revisions/and legislative special requests.  Salary administration: reviewed, justified, and approved management requests for salary adjustments based on expanded variety and scope of responsibilities. Determined appropriate percentage increase and status (temp/perm). 03/2013 to 06/2013 Manager, Classification/Compensation Company Name － City , State Reduced the established timeframe for individual job analysis from an average of four months to 11 calendar days.  Established a requirement and template for project management and communication plans. Prioritized and assigned classification and compensation studies and reviews. Established and coordinated the recruitment of referrals from Cabinet and Council of State members.  Conducted statewide FLSA evaluations that resulted in appropriate designations. Ensured legal/justified salary administration practices. 10/2012 to 02/2013 Manager, Recruitment/Classification/Compensation Company Name － City , State Reduced the backlog of management-requested classification/compensation studies and individual job reviews by 100% w/in a four-month period.  Supervised recruitment efforts for all occupational needs of the hospital. Well-versed in NeoGov (e-recruitment).  Reviewed management requests for occupational and individual position studies toward upgrades, reallocations, downgrades, salary adjustments, and competency and skill-based pay programs for nurses, mechanical trades, and institutional services personnel. 06/2004 to 01/2013 Senior HR Analyst Company Name － City , State Oversight of HR classification/compensation activities of 12 field HR managers and analysts. Project manager for a variety of occupational competency and skill-based pay programs. Managed the statewide competency-based-pay program for nurses. Qualified applicants for jobs. Reviewed and approved requests for salary exceptions career progressions, and in-range salary adjustments. Led statewide FLSA designation analysis (18,000 employees).  Processed reduction-in-force activities. Developed and delivered training to department-wide employees regarding a variety of regulations, laws, rules, policies, and procedures. Ensured that field HR managers fulfilled performance management initiatives.  06/2000 to 05/2004 Senior HR Analyst Company Name － City , State Facilitated the development of statewide policies and procedures for competency and skill-based pay programs.  Partnered with managers and agency leaders to create CBPs (technical and soft-skills). Managed the statewide skill-based pay program for machine operators.  06/1996 to 05/2000 Training And Development Specialist Company Name － City , State Assessed educational/training needs. Developed, delivered and evaluated leadership, technical, administrative, and state/federal-mandated employee training based on ASTD principles.  Served as team lead for the development and delivery of statewide initiatives such as performance-based pay and performance evaluations.  Major contributor toward the research and development of internal  Ethical Practice of Trainers/Educational Leaders. Education and Training 2007 Bachelor of Arts : English Lit/Language NC State University － City , State , US ",0 " INFORMATION TECHNOLOGY COORDINATOR Professional Summary Highly talented and accomplished Paralegal with extensive experience in investigative and online legal research. More than 5 years of experience working in the legal field. Knowledgeable in all aspects of case preparation and representation, previous court experience, familiar with filings, petitions, case management, and interviewing. Excellent research, documentation, reporting abilities, outstanding communication and presentation skills. Predisposed to procedural and methodological approaches to problem solving and analysis. Detail oriented with a demonstrated commitment to excellent customer service. Core Qualifications LexisNexis, Westlaw, Concordance, CaseMap Knowledge of Local, State and Federal laws Principles and Practices of Legal Communication Court Procedures/Processes Results-oriented Client-focused Interview Techniques and Methods Word, Excel, PowerPoint, Access, Project Experience Information Technology Coordinator , 01/2014 - Current Company Name - City , State Worked across all levels of the organization to support the Corporate Information Officer (CIO) and the Senior Leadership Team. Enable the CIO and Senior Leadership Team to effectively and efficiently execute their duties by continuously managing, maintaining appointment calendars, and documentation of forecasted project plans/milestones, communications derived from their initiatives, commitments, and ongoing management functions. Single Point of Contact (SPOC) for in-house Information Technology Operations Assessment. Maintain client files, vendor files and deal sensitively with confidential material and general office management. Support business resiliency management program (BRM) in developing key principles and scope documentation. Support IT communication and employee engagement by working cross-functionally to develop and organize IT Town halls and other functions. Gather and analyze data to understand and assist in improving IT business communication, and functions. Collect, compile and interpret data as it relates to business critical vulnerabilities. Self-directed, detail oriented, outstanding organizational skills coupled with excellent task and time management skills. Executive Assistant, Contractor , 01/2013 - 09/2013 Company Name - City , State Key executive support person in the management, coordination, and implementation of the operations of the Quality department; responsible for interacting on behalf of several Vice Presidents with all elements of the department and to foster productive relationships among key executives. Organized, managed, and executed initial and follow-up communications, travel, facilities set-up, programs and program participants. Oversaw the management of the Vice President's calendar and relieved him of managerial detail including, but not limited to, scheduling, rescheduling, and prioritizing as needed. On-boarded and separate employees. Governed computer hardware, software, computer peripheral equipment procurement and ensured set up of employee hardware. Legal Administrative Supervisor , 10/2006 - 07/2012 Company Name - City , State Coordinated the support function in the Law School Division, Chicago Office. Supervised temporary staff, performed administrative personnel related activities, monitored workflow, supervised and oriented new employees, and ensured efficiency of work processes. Supported the Vice President of Sales, Director of Sales and several Attorneys within the law school organization and assisted with projects as needed. Established work priorities, supervised, motivated and evaluated the work of assigned staff. Prepared reports regarding workflow management and other business operations within the office. Performed timekeeping, other administrative functions and coordinated the completion of timely performance appraisals. Conducted research, organized data, generated reports, prepared correspondence, documents and presentations for attorneys and senior management. Responsible for coordination of all client meetings: developed a tracking system to ensure timely and appropriate scheduling, created meeting materials including spreadsheets, handouts and executive summaries and ensured successful follow-up on action items resulting from meetings. Education 2014 College of Lake County - City , State CFTC - Computer Forensics Technician Certification Computer Forensics 2014 College of Lake County - City , State CFAC - Computer Forensics Analyst Certification Computer Forensics 2013 College of Lake County - City , State Certificate of Completion, Paralegal Studies Legal Approved by the American Bar Association 2008 Strayer University - State Bachelor of Science Computer Information Systems InfoSec Computer Information Systems, Emphasis in InfoSec Graduated Summa Cum Laude Certificate of Completion, Cisco Studies Training for Cisco; CCNA, CCNA-Security, CCNA-Voice, (Microtrain, Lombard, IL) – 2012 – 2013 Encase and FTK Certification Candiate (Training for Encase and FTK Certification) – 2016 Professional Affiliations Member, Illinois Paralegal Association ' Member, National Federation of Paralegal Association Member, Cook County Bar Association Member, Lake County Bar Association Skills Executive and Legal Support, Business Analysis, Strong Communication Skills, Business Operations, Detail oriented, Documentation and Time Management, Information Technology and Technical Support, Leadership, Legal Terminology, Managerial Experience, Meeting Organizational Skills, Advanced Problem-solving Skills, Paralegal , Performance appraisals, Personnel, Presentations, Processes, Procurement, Project Management, LR&W, Westlaw, LexisNexis ",2 " PROCESS ENGINEERING TECHNICIAN III Accomplishments Pharmacy Exemptee Certificate (Skill Path. Mountain View, CA); Yellow Belt Process Excellence (ALZA Corp. Redwood City, CA); Fundamentals of Pharmaceutical cGMPs (ALZA Corp. Mountain View, CA); HAZMAT Industrial Technician Certificate (ALZA Corp. Palo Alto, CA); First Site Supervisor (Skill Path. Sunnyvale, CA); Supervising for Safety (ALZA Corp. Mountain View, CA); Training the Trainer (ALZA Corp. Mountain View, CA); How to Be a Better Communicator (Skill Path. Sunnyvale, CA); ISO 9001 (ALZA Corp. Redwood City, CA); ISO 14001 (ALZA Corp. Menlo Park, CA); Excelling at Managing and Supervising (Skill Path. San Jose, CA); ERT Membership (ALZA Corp. Palo Alto, CA);. Professional Experience January 2007 to Current Company Name Responsible for an engineering/supervisory position to accomodate technical support in a. poltry production industry site. management including staffing, ordering equipment cost. analysis, budget estimation, stablishment of computer based archive and lean production. program. Process Engineering Technician III January 2005 to January 2006 Company Name - City , State Engineering technician in the process-engineering arm of the Oral Products R&D group at ALZA Corporation; Hands-on experience in key pharmaceutical unit operations including milling, blending, fluid bed granulation, aqueous and solvent-based coating, laser drilling, and drying; Participated in product development activities including scale-up experiments and manufacturing of clinical and registration stability supplies; Participated in early formulation development studies as well as late stage large scale pre-validation lots, Participated in manufacturing clinical batches with strict cGMP compliance; Performed all related tasks including ordering materials, setting-up equipment, preparing and completing documentation; and training operators; Performed in- process and other characterization testing with limited data analysis and presentation; Authored multiple technical protocols and reports; Completed experimental and clinical batches in the commercial manufacturing facility at Vacaville as a part of the satellite R&D group; Assignments involved direct communication and cooperation with quality assurance, formulation, analytical and pilot plant manufacturing groups. Process Engineer and Manufacturing Staff January 2001 to January 2005 Company Name - City , State Assisted in process development and commercial manufacturing of transdermal products;. Utilized existing and modified equipment in Mixing, Coating /laminating and pouching;. Revised manufacturing related documentation such as Standard Operational Procedures (SOPs). and work instructions (WI). Production lead / Process Operator June 1999 to October 1999 Supervised manufacturing group and operated various equipment for producing transdermal contraceptive products in compliance with cGMP regulations, Participated in process development and process excellence projects, Operated multi-coater/dryer lamination machines with various line speed, temperature and air flows; Tasks assigned included general trouble shooting, training associates on equipment operation and proper documentation with strict adherence to cGMP compliance, Managed shift production planning and time management; Participated in process improvement and waste reduction projects resulting in increasing production up to 5% for each production lot; Participated in deviation root cause analysis and technical support, Participated in Process Qualification PQ) and Process Validation (PV) following the related protocols; Participated in Green Belt projects including waste reduction, reduction of production lot turn-around time, and over time reduction; Oil and Natural Gas Research Institute Worked on drilling and production platforms, assignments included analyzing sedimentary layers by shallow coring and determination of geological and chemical structure of the layers, providing technical reports on laboratory results. Worked on an exploratory drilling site located in mountainous region of northern Anatolia. Analyzing wastewater and handling hazardous material, providing graphs and related charts. Skills biology, budget, charts, Oral, cost analysis, data analysis, documentation, equipment operation, experiments, graphs, laser, materials, Natural Gas, Oil, PQ, process development, process development, process-engineering, process improvement, product development, producing, protocols, quality assurance, Research, staffing, supervisory, technical support, technician, time management, trouble shooting, Validation, waste reduction Education and Training Bachelor of Science : Petrochemical and Natural Gas Engineering , 1999 Istanbul Technical University Turkey Petrochemical and Natural Gas Engineering Off Shore Drilling and Production (Submersible Mobil platforms) Various courses in biology and medical science (towards a degree in medicine) 1994 Bosforous University - City , Turkey ",17 " SERVICES ENGINEER Summary Seeking a challenging and exciting job in a growth oriented industry were my potential for hard work and skills will be fully utilized Experience Services Engineer January 2007 to January 2010 Company Name Electrical items, for LEGRAND, HAVELLS, INDO ASIAN, From 2010 to march 2013 Job Function - Working as the Head General Goods COSCHARIS Group, 1-7 COSCHARIS Street. P.O. Box 71268, Lagos (Nigeria) Ph: +234-8123177630 COSCHARIS Group is the He started as a Technical for TVS Motorbikes. was later moved to head our General Goods Division. Our General Goods Division handles Motorbikes, air conditioners, television, the importation, Sales, distribution, servicing & repairs of motorcycles, air conditioners, television Presently, I am working as their SERVICE CENTRE MANAGER. My job involves regular check up of the brand NEW BIKES before they are delivered to Customers. I also attend to each and every Bike which comes for Repair. Preparing the Job-Card according the need of the CUSTOMER and according to condition Of the Bike are carried out systematically under my Supervision. Since I am The In charge of Workshop, all the Repairs, Replacement of Spares, fixing of Parts, lathe work, vulcanizing work, electrical work, wiring work, etc are in consultation with me. I do the certification of work done in Workshop. I also estimate the cost involved for Repairs, genuine Spares, accident vehicles estimation of restructuring, etc. I also give the Annual requirements of Spares Needed for Workshop, Spares Shops and regular Free Services as accepted by the Company for the New Bikes are Conducted as per the norms and conditions laid by TVS MOTORS CO., of India. Nirma International (U) LTD, Plot: 8,Bombo Road. P.O. Box 6401, Kampala Uganda (East Africa) Ph: +256 714 124142 NIRMA INTERNATIONAL (U) LTD is the Authorized Dealers for TVS Motorbikes in Uganda, East Africa. They have extended their operations in Rwanda & Burundi. They have a full fledged Workshop, Service Centre, Sales Offices with Beautiful Showrooms with qualified people to handle each. their SERVICE CENTRE MANAGER January 1994 to January 2007 Company Name My job then involved regular check up of the brand new bikes before they are delivered to Customers. I also attend to each and every Bike which comes for Repair, Preparing the Job-Card according to the need of the customers and the Bike conditions are carried out systematically under my Supervision and since I am in charge of workshop, all the Repairs, Replacement of Spares, fixing of parts, lathe work, vulcanizing work, electrical work, wiring work, etc are under my supervision. I do the certification of work done in Workshop. I also estimate the cost involved for Repairs, genuine Spares, accident vehicles and estimation for restructuring, etc. I also give the Annual requirements of Spare parts needed for Workshop, Regular Free Services as accepted by the Company for the New Bikes are Conducted as per the norms and conditions laid by TVS MOTORS CO., of India. Zen Motors. 127/10.Bull Temple Road, Kempegowda Nagar, Bangalore: - 560019. Ph: 080 26678266 / 080 26678229 The Well Known Brand of TWO-WHEELERS in INDIA, viz. Services Engineer January 1990 to January 1994 Company Name As the Service Engineer, I worked in the Service Department of the Company looking after the Services before and after the Sales of TVS Company Motorbikes. Looked after the Sales of TVS Motorbikes in addition to Services. Besides, I was looking after the Spares of TVS Motorbikes. 080 26540474. Bharath Automobile Agency is the Authorized Dealer / Sales & Service Agency of the Well Known Brand of TWO-WHEELERS in INDIA, viz. Customer Relations Officer Company Name Looked after the Sales & Services of TVS Motorcycles. Besides I was. In charge of Clients Bikes Services before and after Sales. Looked after. All the Complaints and handled all the problem associated with the Bike. Clients compliance was my asset. Education Data Entry - Six Month Course : 1995 KARANATAKA INFOTEK (Regd － City , India PUC 2Nd year Diploma : Computer Applications , 2002 F. B. INTERNATIONAL Computer School － State , India Computer Applications Personal Information Name : Anand Father Name : Chikkegowdappa Date of Birth : 23.06.1975 Age : 37 Years Marital Status : Married Interests ANAND.C # 35,11TH cross road Kurubarahalli road, Muneshwara layout Laggere, Bangalore-560058 Languages English, Hindi, Kannada, Tamil, Luganda (African Language spoken in Uganda) Skills Agency, consultation, Clients, Data Entry, Engineer, English, Hindi, lathe, Repairs, Sales, Supervision, television, wiring Additional Information CURRICULAM VITAE ANAND.C 35,11TH cross road Kurubarahalli road, Muneshwara layout Laggere, Bangalore-560058 Personal Details : Name : Anand Father Name : Chikkegowdappa Date of Birth : 23.06.1975 Age : 37 Years Marital Status : Married Passport No : F 3905156 I, CHIKKEGOWDAPPA ANAND, hereby confirm that all the above details are true and to the best of my knowledge. Date : - 02-05-2014 Place: - Bangalore (INDIA) [ANAND.C] ",13 " FINANCE BUSINESS PARTNER Summary Strategic and analytical finance professional with 6+ years of success in financial planning and analysis. Highly motivated Finance Business Partner  who thrives in dynamic environments. Excellent financial reporting, budget forecasting and and relationship-building skills. Highlights SAP Business Intelligence, Business Planning Consolidation, Capital IQ, Thomson ONE, Bloomberg, Microsoft Office, Host Analytics Accomplishments Led the implementation of new financial planning tool, Integrated Planning, to allow for more efficient and accurate planning  Experience 06/2015 to Current Finance Business Partner Company Name － City , State Led and managed team in providing strategic insights into Americas DTC (ecommerce and retail) and eyewear product business lines, increasing visibility to the business and building models that analyzed potential growth opportunities and their financial impact, such as:. Cannibalization and margin impact of opening up distribution to new wholesale customers,. Analyzing the economics of licensing one of the company's product lines. Online loyalty program contribution models. Off-price liquidation strategy determining a tiered sell-off prioritization, with consideration of brand dilution, that resulted in incremental margin dollars. Worked directly with GM of Americas and VP of Retail to develop 5-year retail long range strategic plan, building out pro formas and capital expenditure requirements for four different store concepts that served as guidelines for real estate selection and store builds; Highlighted operational efficiencies that would allow the channel to build out a sustainable growth model. Led finance function in designing and building integrated planning solution in SAP Business Intelligence, working cross-functionally with IT team, to meet time-sensitive deadline; Added planning capabilities, such as relevant reference data and push-down capability, increasing efficiency of planning process and input of final forecast data into financial planning system; Emphasized region, channel and product profitability, the first time the company was given that level of visibility; As knowledge expert, trained FP&A team on how to effectively use tool and documented entire financial planning process. Helped in the re-design of monthly financial reporting package, providing timely and consistent insight into the business to Board of Directors and Leadership team through improved visibility into sales, margin, SG&A and profitability of business units along with three statement (P/L, balance sheet and cash flow) snapshots; Helped drive monthly close from 10 to 5 days, working collaboratively with accounting team to tighten up AP and accrual processes through adoption of finance calendar. Performed detailed and change-inducing ad-hoc analysis, including proactively undertaking a comprehensive data-driven material ID project, which analyzed entire footwear line by width and depth which resulted in decision whether consolidate and tighten the product line; Integrated data from multiple financial and information systems to improve organizational decision-making, including margin analysis to calculate profitability of new and existing product lines, resulting in increased focus on core product by providing visibility of non-productive product lines. 06/2012 to 06/2015 Financial Analyst Worked collaboratively with budget managers to plan annual budgets, quarterly and rolling forecasts for Americas DTC sales channels and back office functions, building out full projected profit/loss statements with dilution factors; assisted in calculation/projection of consolidated income statement and validated accuracy and reasonableness of forecasts. Established strong working relationships with budget managers, meeting monthly to present profit/loss statements and budget versus actual analysis to review results, identify potential risks, opportunities and potential cost savings measures in order to effectively manage resources across the organization. Contributed to key aspects of leveraged buyout of TOMS to Bain Capital, including due diligence of historical financials and building out detailed centralized sales database. 01/2012 to 06/2012 Analyst Company Name － City , State Performed closed shop analysis for 55 U.S. malls in Westfield portfolio and analyzed leasing revenue and costs for recenetly vacated spots and new tenants moving in. 06/2011 to 10/2011 Analyst Company Name － City , State Performed research and analysis on various industries and markets and compiled data into publication format for delivery to over 40,000 firm clients, including C-level executives, financial professionals and industry analysts. Education University of Southern California － City , State May 2010 Bachelor of Science : Business Administration Finance Marshall School of Business Business Administration Finance Interests Alpha Kappa Psi Professional Fraternity, Nutrition/Health, Sports, Traveling, Reading Skills accounting, accrual, ad, AP, balance sheet, Bloomberg, budgets, budget, Business Intelligence, Business Planning, C, cash flow, clients, database, decision-making, delivery, designing, due diligence, ecommerce, economics, finance, financials, financial, financial planning, FP&A, financial reporting, focus, information systems, IQ, Leadership, Microsoft Office, office, organizational, processes, profit, publication, real estate, research, Retail, sales, SAP, strategy, strategic Additional Information Activities and Interests: Alpha Kappa Psi Professional Fraternity, Nutrition/Health, Sports, Traveling, Reading ",15 " INFORMATION TECHNOLOGY SPECIALIST INFORMATION SECURITY OFFICER Profile blah, blah Core Qualifications Oracle Certified Professional (OCP), versions 8.0, 8i, 9i, 10g, 11g Certified Information Systems Security Professional (CISSP) (ISC)2 Certified Information Security Manager (CISM) ISACA UNIX/LINUX Strong collaborative skills Patch management Database servers Professional Experience Information Technology Specialist Information Security Officer October 2010 to July 2015 Company Name － City , State Installing and configuring Oracle software versions 10g-12c. Scripting maintenance and monitoring tools. Creating Risk Assessment template based on NIST 800-30R1 to facilitate and evaluate secure software development practice. Building automated database risk/security models for quantifying degrees of database risk and enabling the standardization and prioritization of remediation efforts. Managing/mentoring support staff and participating in 24X7 production support and security monitoring rotation for large scale, mission critical applications. Developing, implementing and supporting enterprise backup and recovery, change control, security and audit procedures. Performing database, server and application performance and security monitoring and tuning. Implementing vendor and customized database auditing and analysis packages. Develop pattern recognition triggers for Anti-Money laundering systems. Working closely with Corporate Security to ensure that application and database server procedures and controls support all government regulations and corporate policies. Designing and implementing least-privilege database administration model and application development templates. Providing support and guidance for the modeling, development and testing of enterprise applications to ensure that applications are secure, highly available and fully meet the needs of our end user communities. Develop ITS Enterprise Database installation, configuration, monitoring and security standards and procedures. Train other Database Administrators in security best practices, change control, monitoring, account management and role-based user administration. Create and configure security templates for Oracle Enterprise Manager. Act as bureau security liaison and represented database security at conferences and meetings. Develop and implement database security policies and procedures. Create comprehensive and cross-referenced database security benchmark utilizing the CIS Oracle Security Benchmark, NIST and DoD. Managed IBM engagement for Guardium from proof of concept to procurement. Provide remediation roadmap for database and application security issues. Identify and analyze data access rights that violate state law and memoranda of understanding. Replace manual terminal service audit reports with secure self-service, repeatable and audited process using PL/SQL and COGNOS. Vice President April 2002 to September 2010 Company Name － City , State Perform database penetration testing and regular server and database scanning for security vulnerabilities and compromised passwords. Technical lead for database consolidation, backup software replacement, PeopleSoft upgrade and Anti-Money Laundering projects. Responsible for operational aspects of Oracle database administration activities including capacity planning, installation and configuration of the Oracle RDBMS, Grid Control and ASM software, patches and supporting products, backup & recovery, database tuning, monitoring and troubleshooting utilizing TKPROF, OEM, STATSPACK, DBArtisan, Tivoli and custom SQL, PL/SQL and UNIX shell scripts. Plan and manage multi-location disaster recovery exercises. Provide operational 24X7 support of all corporate Oracle systems (341 databases, 65 servers, 5 versions of Oracle and 5 operating systems). Developed and implemented procedures that reduced in-house database problem tickets by 60%, job failures by 80% and on-call support issues by 80%. Created enterprise wide capacity planning, troubleshooting and performance monitoring models. Coordinated and supported application development, testing and performance improvement efforts including data model revisions, SQL tuning and client configurations. Instituted a series of workshops, classes and training programs for developers to expand their knowledge and understanding of SQL, Oracle and data security. This group is now self-sufficient. Performed block-level data recovery that Oracle Corporation said was not possible, saving critical business data and minimizing impact to business functions. Database Manager February 2000 to April 2002 Company Name － City , State Created and supported multi-instance spatial environments for internet startup company. Gathered user requirements and designed and built logical and physical database structures. Managed Unix server farm to ensure proper sizing, organization, and recoverability. Wrote PL/SQL, SQLLoader and custom routines to load and integrate data from various outside sources and to enforce data security, reliability and integrity. Monitored shared system resources and recommend improvements to application development staff. Wrote database-monitoring scripts used to page DBA in the event of database problems. Automated DBA functions for table restructuring, statistics, space management and backup. Senior Database Administrator January 1999 to February 2000 Company Name － City , State Technical liaison and support manager for international leasing company. Traveled abroad as needed. Participated in due diligence audits of takeover candidate companies. Wrote Oracle installation and configuration standards for Windows NT and UNIX. Created DBA practice lab and developed practice lab exercises for other DBA staff to learn backup and recovery software. Worked closely with various vendors and development groups to improve application reliability and performance. Developed a Capability Maturity Model and created CMM training program for database administration. Provided 24X7support of international commercial leasing applications. System Staff Specialist/Database Administrator December 1997 to January 1999 Company Name － City , State DBA for telesales, signature verification, and electronic payment systems. Participated in off-site disaster recovery exercises. Reviewed schema, tuned queries and managed change control process. Developed Cost Based SQL Standards and trained development staff on SQL tuning. Provided database design consultation to other projects. Developed database installation and administration guidelines. Senior Database Administrator June 1997 to December 1997 Company Name － City , State Converted document management system from Sybase to Oracle. Mentored and trained Oracle database administrators at client sites. Monitored and tuned Oracle system and applications to prevent resource shortages and shorten the execution time of long-running queries. Conducted training in database concepts and SQL. Database Administrator September 1996 to June 1997 Company Name － City , State Implemented and maintained critical high volume online and Internet server Oracle databases in UNIX environment. Performed performance monitoring, capacity planning and application tuning. Worked closely with engineering consulting firm to trouble shoot database and applications, optimize system performance, ensure data integrity and increase system reliability. Wrote extensive SQL and PL/SQL programs to manage data and create ad hoc reports. Developed, implemented and enforced Oracle design and usage standards. Associate Computer Programmer/Analyst June 1991 to September 1996 Company Name － City , State Technical lead responsible for Pavement and Bridge Management Systems development and production Oracle databases operating in client/server environment. Prepared EDP sections of consulting contracts and budgets. Managing analyst for Pavement and Bridge Maintenance Systems jointly developed by Rensselaer Polytechnic Institute and the Thruway Authority. Developed and maintained data standards and agency data dictionary system. Education Master of Science : Management College of Saint Rose － City , State Management Bachelor of Arts : Music History City , State Music History Skills account management, ad, analyst, application development, ASM, agency, audit reports, auditing, backup, budgets, c, Capability Maturity Model, CMM, capacity planning, client/server, COGNOS, concept, conferences, consultation, consulting, contracts, client, data dictionary system, database and applications, database administration, DBA, databases, Database, database design, Designing, disaster recovery, document management, due diligence, government regulations, IBM, Information Security, Information Systems, law, Managing, meetings, mentoring, access, Money, Windows NT, modeling, Enterprise, operating systems, Oracle Enterprise Manager, Oracle, Oracle database, PL/SQL, page, PeopleSoft, policies, procurement, Oracle RDBMS, Risk Assessment, scanning, servers, scripts, Scripting, software development, SQL, SQLLoader, statistics, Sybase, Systems development, Tivoli, training programs, troubleshooting, UNIX, UNIX shell scripts, upgrade, workshops ",2 " DIGITAL MEDIA SALES CONSULTANT Summary Dedicated and highly seasoned advertising employee with over 19 years of inside and outside newspaper sales experience in both the print and digital realms. My goal is to be an asset to The Augusta Chronicle and to utilize my abilities and experience to further my personal growth. Highlights Excellent communication skills Detail oriented Excellent organizational skills Great follow through Relationship building Solution focused New Business Development Cold Calling Skilled at understanding customers' needs and building campaigns focused on those needs Accomplishments Circle of Excellence, 2010 - The Augusta Chronicle Advertising Salesperson of the Month, September 2010 - The Augusta Chronicle Advertising Salesperson of the Month, January 2005 - The Savannah Morning News Employee of the Month, March 2003- The Savannah Morning News Advertising Employee of First Quarter 2000- The Fayetteville Observer Experience Digital Media Sales Consultant Mar 2012 to Current Company Name － City , State Responsible for working alongside all advertising personnel to grow digital sales and serve as a source of reference for all members of the advertising staff. Work with advertising sales representatives to build proposals for businesses and present solutions to companies for advertising needs. Prepare and analyze needs analysis to build customized proposals. Overcome customer objections. Run, analyze, and explain advertising reports. Recruitment Advertising Representative Jan 2011 to Feb 2012 Company Name － City , State Service assigned and unassigned transient and monthly recruitment calls. Focus on the up-selling of monster.com products and Top Jobs. Utilize Ranger Data to complete callbacks. Sell accounts into job fairs. Establish new monthly recruitment accounts and contracts. Handle incoming Online Ads. Promote special pages and sections. Quote current recruitment and national rates. Automotive Multi-media Account Executive Jan 2007 to Jan 2011 Company Name － City , State Service assigned and unassigned transient and monthly automotive dealers. Focus on building new ad campaigns and up-sell online products to direct traffic to the customers' lot. Pull monthly reports and handle monthly projections. Quote current automotive rates. Recruitment Advertising Representative Jan 2005 to Jan 2007 Company Name － City , State Service assigned and unassigned transient and monthly recruitment calls. Focus on the up-selling of career builder.com and Top Jobs. Utilize Ranger Data to complete callbacks. Sell accounts into Fall & Spring Job Fairs. Establish new monthly recruitment accounts and contracts. Handle all incoming Classified Plus Ads, Place Ads and Ad Order Entry Ads and distribute them to recruitment and private party team members. Promote special pages and sections. Quote current recruitment and national rates. Classified Private Party Rep Jan 2001 to Jan 2005 Company Name － City , State Service assigned, unassigned, transient and commercial sales calls. Promote special pages and sections. Quote current classified rates. Cold calling. Help with weddings and obituaries as needed. Fill in for sales supervisor as needed. Special Occasions Representative Jan 2000 to Jan 2001 Company Name － City , State Service assigned, unassigned, and transient sales calls. Promote special pages and sections. Quote current classified rates. Cold calling. Typing and answering all wedding announcements and questions, special occasion announcements and assist in typing obituaries as needed. Classified Commercial Representative Jan 1997 to Jan 2000 Company Name － City , State Service assigned, unassigned, transient and commercial sales calls. Establish new monthly accounts and contracts. Promote special pages and sections. Quote current classified rates. Cold calling. Complete appropriate reports and billings. Classified Private Party Rep Jan 1995 to Jan 1997 Company Name － City , State Service assigned, unassigned, and transient sales calls. Promote Special pages and sections. Quote current classified rates. Cold calling. Complete appropriate reports and billings. Education Marketing Augusta State University － City , State 1994-1997 Bachelors of Science , Psychology 2012 University of Phoenix － City , State Psychology Master of Science , Counseling and Clinical Psychology Troy University － City , State Expected graduation: 2016 Additional Information Additional Skill-Building Training: Landy Chase Value-Based Selling- The Augusta Chronicle, 2010 Franklin Covey- The Savannah Morning News, 2005 Telephone Selling- The Savannah Morning News, 2003 Customer Service Training- The Savannah Morning News, 2003 Telephone Selling- The Savannah Morning News, 2002 Advertising Legal Issues Training Class- The Augusta Chronicle, 2001 CARE (Communication Actions that Result in Effectiveness)- The Fayetteville Observer, 1999 Customer Service (Telephone Manners that Win)- The Fayetteville Observer, 1998 Selling from the Heart- The Augusta Chronicle, 1997 Relationship Strategies- The Augusta Chronicle, 1997 Exceptional Customer Service- The Augusta Chronicle, 1997 Telephone Skills Workshop- The Augusta Chronicle Personal: Active in animal rescue organizations Skills Ad Building, Ad Order Entry, Advertising, Advertising sales, Automotive advertising, Billing, Cold calling, Contract negotiation, Customer Service, Digital advertising, Needs analysis, Proposal Generation, Recruitment advertising, Telephone Skills. ",12 " HR MANAGER/BUSINESS PARTNER Summary A Human Resources Business Partner with extensive experience aligning HR strategy with business strategy for assigned business groups. Employee Relations Coaching/Mentoring Talent Acquisition Salary Planning Organizational Design Workforce Planning Talent Management Succession Planning Change Management Development Highlights Lominger Korn/Ferry Certifications: Talking Talent, Succession Architect, Voices 360 and Leadership Architect HRIS – Workday, PeopleSoft, Oracle, HR Workways / Taleo Excellent Written and Verbal Communication Skills Self-motivated, detail oriented, organized, customer focused Maintains high level of confidentiality Proficient with MS Word, Excel, PowerPoint, Outlook Performance management strategies Employment law knowledge Employee relations Manager coaching and training HRIS applications proficient Talent management Employee Relations Coaching Talent Acquisition Workforce planning Experience HR Manager/Business Partner January 2000 to January 2014 Company Name － City , State Point of contact for multiple business groups of 400+ employees including various support groups Finance, Legal, IT, etc.) and other business units such as Manufacturing, Marketing, and Service. Strategic Business Partner – Partnered with Vice Presidents, Directors, and other management on workforce planning, talent management, change management, and building organizational capability. Employee Relations - Responded to and facilitated the resolution of employee relations issues (i.e. performance concerns, investigations, terminations, and day to day questions). Partnered with legal counsel as needed. Talent Management - Provided coaching and feedback to managers and employees on talent management activities including performance management, training and development, organizational capability assessment, strategy and planning. Facilitated annual calibration, salary planning, and talent reviews. Workforce Planning - Partnered with Talent Acquisition to drive recruitment strategies and processes including review and approval of requisitions and strategy sessions. Partnered with management on their staffing requirements, identified skill gaps, analyzed and communicated trends, and implemented retention initiatives. Designed, developed and executed HR plans within assigned business groups to support overall corporate and business unit direction. Partnered and collaborated with other HR functions (i.e. Compensation, Talent Acquisition, HRIS, T&OD) to develop, implement, maintain and deliver, value added companywide service to both management and employees. Change Management: Facilitated and managed organizational change such as reorganizations, leadership changes or reductions in force. Compliance: Assured client group compliance with legal requirements across diverse areas of human resources. Senior Human Resources Generalist January 1997 to January 2000 Company Name － City , State Point of contact for client group of 400+ employees in a fast paced, high volume-manufacturing environment. Strategic business partner with Vice President, Directors, and other management. Kept executive updated on areas such as morale issues, hiring needs, headcount, effective communication and management style, etc. Talent Acquisition: Managed a work load of 50+ open requisitions at any given time (Exempt and Non-exempt positions) Employee Relations: Handled employee relations' issues for client groups (i.e. performance, sexual harassment, violence, investigations, mediations, terminations and day to day questions). Benefits: Administered benefits and compensation and tracked leave of absences. Workers Compensation: Filed and monitored Workers' Compensation claims, and OSHA reporting. Associate Human Resources Representative January 1992 to January 1997 Company Name － City , State Administered company benefit programs for 800 employees including Flexible Benefits, 401(k), and COBRA; maintained vendor relations; prepared monthly insurance billings. Employee relations: Responsible for employee relations issues for a client group of 100 employees. New Hire Orientation: Conducted weekly new hire orientation to all employees including management. Events: Developed, coordinated, and promoted employee events and award programs (i.e. health fairs, seniority awards Wellness Program: Developed and managed the Wellness Program. Workers' Compensation: Filed and monitored Workers' Compensation claims, and OSHA reporting. Leaves of Absence: Processed and tracked leave of absences. Staffing: Supported the recruiting function. Education B.S : Business Administration California State University － City Business Administration SPHR Certification – (2010-present) HR Certification Institute Professional Affiliations Society of Human Resource Management Skills Architect, Benefits, billings, calibration, Change Management, coaching, client, detail oriented, direction, Employee Relations, fast, Finance, hiring, HRIS, HR, human resources, insurance, Leadership, Legal, Marketing, Excel, Outlook, PowerPoint, MS Word, Oracle, organizational, PeopleSoft, performance management, processes, recruiting, recruitment, reporting, Self-motivated, Staffing, strategy, Strategic, strategy and planning, vendor relations, Verbal Communication Skills, Excellent Written ",0 " CONSULTANT Summary I consider myself to be a charismatic and persuasive Marketing Manager offering expertise in property management, public speaking, advertising and media relations. My superb writing and speaking skills allows me to communicate effectively with target audiences through strategic brand management and PR campaigns. I am tech-savvy and confident with three years of marketing and public relations experience. Team structure and leadership is very important to me and I thrive in fast-paced environments. My personality is very driven and service-oriented and I enjoy helping others. Within the marketing and advertising position I have held, my motivation to maintain organization has been key in completing deadlines and staying on task.  Highlights Customer service-focused Project management Marketing and sales specialist Organized and efficient Exceptional multi-tasker Motivated team player Microsoft office Outlook Budget creation Accomplishments In my time with my current position, I have advanced very quickly and have been recognized for the many goals and achievements that the property has met. I have been nominated at many different times throughout my 3 years in Marketing and led our property to be nominated for Property of the Year. In 2015, our property succeeded with a 3.7% increase in NOI over 2014 and 2016 is predicted to exceed 2015.  I am very experienced with studying the market and making that dependent on optimizing rents. Since 2014, I have aided in helping to increased our property's occupied rent by over $100 and that is continuing to rise.  Experience Consultant November 2015 to Current Company Name － City , State Consulting those looking for products Managing a sales quota each month Network Marketing Marketing Manager October 2013 to Current Company Name － City , State Oversee all marketing efforts for a property of 310 apartment and townhomes Maintain optimized rents based off of the market Study and research the market daily to keep up with changes and trends Reporting weekly and monthly on leasing activity Supervise a Marketing Associate  Maintaining a presence on social media, paid advertising sources and corporate outreach Manage advertising budgets up to $50,000 Organize quarterly financial reports Creating an annual budget Answering phones/scheduling appointments  Touring prospective residents our community. Producing and signing legal documents. Attend to resident needs MRI software system Building rapport with prospects and current residents Nurse Server June 2013 to November 2013 Company Name － City , State Responsible for stocking all equipment that nurses use for their patients. Understanding the knowledge and difference amongst equipment such as syringes, tubing, gausses, and much more. Keeping mother carts stocked across the hospital for future shifts and co-workers. Placing orders for supplies used throughout hospital. Marketing/Leasing Associate May 2013 to September 2013 Company Name － City , State Responsible for taking phone calls and scheduling appointments. Greeting residents and tending to their needs. Taking prospect residents on tours of the property. Signing leases with new-coming residents. Serving Staff April 2011 to May 2013 Company Name － City , State Responsible for a team of about 8-10 persons during any given shift. Responsible for handling money at the end of the night and calculating productivity sales of the restaurant into a computer system at the end of a shift. Trained new employees that became a part of the front of the house serving team which gave me a chance to implement my leadership skills into the job. Coordinated along side of managers to put together events held within the restaurant as well as catering jobs; such as weddings and local bridal events. Head Server August 2007 to April 2011 Company Name － City , State In charge of 5-7 servers during a given shift. Tended to my own restaurant guests as well as others. Monitored responsibilities of other servers. Go-to person without having to involve managers unless necessary. Education High School Diploma : Jun 2008 Stauton River High School － City , State , United States Bachelors of Science : Health Promotions - Clinical , May 2013 Liberty University － City , State , United States Health Promotions - Clinical Interests Graduated from high school with an Advanced Diploma *Elected as President of the Fellowship of Christian Athletes (FCA) club Junior and Senior year *Participated on many athletic teams throughout four years of high school *Elected as captain of Varsity Softball team Additional Information AWARDS AND HONORS Graduated from high school with an Advanced Diploma Elected as President of the Fellowship of Christian Athletes (FCA) club Junior and Sophomore year Participated on many athletic teams throughout four years of high school Elected as captain of Varsity Softball team Liberty University scholarships and grants: Virginia Tuition Assistance Grant, Alumni Scholarship, Academic Scholarship, and Pastoral Scholarship Skills Sales, public relations, MRI residental software, budget creation, scheduling appointments, attention to detail, interpersonal, clients, filing, front office, leadership skills, legal documents, Mac and PC, managin, handling money, Microsoft Office, POS system, phone skills, time management ",11 " RECRUITER Career Overview Mature and professional administrative assistant with over 8 years of experience seeking an employment opportunity where my skills and versatility Core Strengths Microsoft Office proficiency Telecommunication skills Telephone inquiries specialist Customer service expert Strong work ethic Good written communication Self-directed Excellent communication skills Persuasive communication expertise Goal-oriented Professional and mature Meticulous attention to detail Accomplishments Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Market Research   Interviewed clients via market research surveys to identify product issues and customer needs. Product Sales   Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Multi-tasking   Cashiered with two cash registers at once in tandem to maximize customer flow. Work Experience Company Name City , State Recruiter 02/2012 Communicated the duties, compensation, benefits and working conditions to all potential candidates Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process. Maintained an accurate candidate tracking system. .Contacted all job applicants to inform them of their application status. Company Name City , State pastry decorator 10/2014 to 02/2015 Diligently completed all assigned tasks, working overtime as needed. Documentation Ensured charting accuracy through precise documentation. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Prepared ingredients to make different icing. Maintained a steady, quick pace to beautifully decorate thousands of pastries a week. Requires organizational skills, time management and attention to details. Company Name City , State Catering associate and specialty chef 10/2012 to 04/2013 I assisted customers, mainly large businesses, in the planning of the menu of the event. Required excellent communication skills, sales and superb customer service. I prepared all the desserts for the restaurant every morning as well as all the different party platters for the appropriate number of guests at the event Cleaned and prepared various foods for cooking or serving Managed preparation and presentation of the desserts for all catered events. .Checked the quantity and quality of received products Company Name City , State Automobile Salesperson 01/2008 to 01/2009 Participated in various incentive programs and contests designed to support achievement of production goals. Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Company Name City , State Personal Banker 04/2006 to 12/2006 Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross-trained and provided back-up for other customer service representatives when needed.Maintained up-to-date knowledge of bank products and services. Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day .Participated in various incentive programs and contests designed to support achievement of production goals. Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Company Name City , State Administrative Assistant and Medical Transcriptionist 08/1998 to 06/2002 Wrote reports and correspondence from dictation and handwritten notes.Made copies, sent faxes and handled all incoming and outgoing correspondence .Dispersed incoming mail to correct recipients throughout the office.Maintained the front desk and reception area in a neat and organized fashion.Designed electronic file systems and maintained electronic and paper files .Recorded and filed patient data and medical records .Strictly followed all federal and state guidelines for release of information .Wrote clear and detailed clinical phone messages for physicians Retrieved physician correspondence from dictation service and made edits when necessary. Educational Background High School Diploma : English 1987 Pilgrim High School , City , State , USA English General Studies University of RI , City , State , USA General Studies Mathematics and English Literature Collin County Community College , City , State , USA Mathematics and English Literature Skills Professional and friendly.Careful and active listener, with strong interpersonal skills and excellent communication. Multi-tasking, neat, organizational skills, problem solver, quick, reception, sales, Self-starter, tandem, Telecommunication, phone, time management. More than proficient with all Microsoft programs. ",13 " EMERGENCY ROOM ADMITTING SPECIALIST/QUALITY ASSURANCE Summary Driven, highly dedicated to my job and duties (Quality Assurance). I am an active listener, excellent problem solver and Speak,write and read Spanish fluently.  Very professional and articulate. Strongly motivated, and have excellent customer service skills. Fast leaner and excel in building dynamic teams in an effort to achieve a goal for continual improvement. Accomplishments Master's in Social Work Spring 2016 University of Utah Bachelor's in Social Work Summer 2007 California State University of Los Angeles Experience Emergency Room Admitting Specialist/Quality Assurance Sep 2014 to Current Company Name － City , State Arrange efficient and orderly admission of patients. Insures that patient information is collected and that patients are aware of hospital policies and procedures. Interview incoming patient or representative and enter information required for admission into computer database. Collect co-pays and deductibles from patients. Distribute appropriate information to ancillary departments. Cross trained in other areas and perform any other duties as assigned (OP and IP). HealthCare Rep Oct 2009 to Aug 2014 Company Name － City , State Interviewing clients in a hospital setting and/or home visits to assist them in obtaining maximum benefit coverage. Completing applications for state and federal program, reviewing medical records and taking all actions necessary to expedite benefit approval. Maintain ongoing communications with government agencies regarding the status of claims. Provide updates and assistance to hospital personnel and other staff as needed. Knowledge of federal and state programs to benefit coverage for the client. Understanding of and ability to apply the medical definition of disability as it relates to body systems and to functions of daily living. Ability to read and apply the information contained in medical records and prioritize. Identify missing evidence and follow through to completion. Assists callers in resolving account issues by identifying and taking appropriate actions including completing required forms to support application process. Effectively educate and answer inquiries from patients and family representatives regarding application process and statuses. i.e. approval notices, denials and reapplications). Assists clients with scheduling appointments and reminding of appointments, as needed. Maintain ongoing communication with other internal Resolve Application co-workers to obtain information and/or provide updates regarding claim status. Diligently follow-up with institutions/businesses resolving issues ultimately affecting application approval. Able to identify appropriate escalation points as well as working with the escalation Team Leader to resolve issues, lastly, review outgoing client material for accuracy prior to submittal. Developmentalist/Caregiver Jul 2009 to Oct 2009 Company Name － City , State Provide direct care and training for developmentally disabled and/or mentally retarded (DD/MR), ambulatory and non-ambulatory individuals at the Utah State Developmental Center. Properly manage aggressive, self-abusive, and non-compliant individuals. Implement and follow prescribed behavioral programs. Transfer individuals correctly. Perform direct care services to include: bathing, showering, dressing, toileting or changing incontinent briefs (diapering), oral hygiene, feeding. Responsible for implementing and evaluating active treatment programs for the individuals, duties also include, but are not limited to: observing, monitoring, and reporting patient behavior. Participating in and supervising patient activities. Teaching daily living skills. Intervening in crisis situations; assists in maintaining a therapeutic, safe, and secure environment. Mental Health Worker II Jan 2008 to Mar 2009 Company Name － City , State Update and maintain client charts with medical services. Meet with treatment team (psychiatrist, MFT's and Psychologists) to discuss clients treatment plan. Facilitate STEP group for clients parents. Facilitate Anger Management groups for Clients. Coordinate client services with local agencies. Provide rehab services to medication only clients 1x/month. Provide interpretations to Spanish as needed to facilitate access to services. Home-visits. Parent and family support. Intense Case management. Attend clinic meetings. Participate as a tx team member. Facilitated daily groups for the Intense outpatient and inpatient program clients. Education Master , Social Work Spring 2016 University of Utah College of Social Work Social Work Bachelors Summer 2007 California State University － City in the Art of Social Work Languages Bilingual, Speak, Read and Write English and Spanish Fluently. Skills Bilingual, Speak, Read and Write English and Spanish Fluently. Advanced in Word, Microsoft, explorer, lotus, and outlook, MIDAs,  Proficient in excel. CPR certified. Excellent customer service, critical thinker and problem solver ",6 " SOCIAL MEDIA EVALUATOR Summary Extensive Management Experience with Supervisory, Sales, and Training focus. Possess strong ability to achieve sales goals and quality customer service as well as skilled in performing all administrative duties. Working knowledge of Property Management, Tax Credit, Marketing, Collections, and Leasing policies and regulations gained through work experience and education.  Skills Microsoft Outlook Microsoft Word Windows 10 Excel PowerPoint Multi-line phone system, Experience 08/2015 to Current Social Media Evaluator Company Name － City , State Daily social media activity (including but not limited to: Facebook, Twitter, Instagram, Pinterest, etc) Avid interest in working with social media. Ability to follow instructions and work independently with effective time management skills. Excellent troubleshooting, communication and problem-solving skills. Strong expressive writing skills. Ability to articulate in written and verbal English. Uses Microsoft Windows (Vista or above) or MAC operating system with outstanding performance. Advanced aptitude for installing applications, and troubleshooting and addressing software issues with limited support. 04/2014 to 08/2015 Rental Sales Agent Company Name － City , State Carry out duties in accordance with Avis policies and procedures. Responsible for selling optional products to ensure customer satisfaction and company productivity. Customer support to include directions, maps, and local area information. Maintained rental parameters and ensuring customer understanding of rates and service charges. Updating of rental agreement files with notification to clients of overdue rental agreements and facilitate return dates and process rental extensions. Operation of multi-line telephone to assist client's issues, and customer support.Ensuring accuracy on all rental agreements, preparation of rental contract with all necessary details, and completion of any car exchange requests in computer system. 10/2008 to 04/2014 Escalations Management Company Name － City , State Customer service supervisor-Develop staff of 20 plus associates. Carry out supervisory duties in accordance with Sprint's policies and procedures. Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; disciplining and rewarding employees; addressing complaints and resolving issues. Monitor performance for annual reviews. Mange aggressive sales driven environment to ensure profit for business and bonuses for staff. 05/2006 to 10/2008 Floor Supervisor Company Name － City , State lead daily operations for all personnel in the department Enforce company policies and procedures, train and develop support staff Conduct weekly meetings with team lead staff members demonstrate and intense focus on customer service and individual accountability to upkeep stability amongst production within the department strategically approach projects, conducting thorough research of production, call volume, personnel etc. to implement relevant protocols to enhance performance results mentor and guide the support staff in efforts to support and supersede department minimums and expectations Introduce goals outlined by senior directors and managements, and delegate responsibilities in support of various projects Review team metrics within the department, discuss additional counseling options for improvements as necessary Enforce overall integrity and moral of the department, and promote invaluable customer service. Education and Training Thomas Nelson Community College － City , State Skills approach, articulate, Avid, counseling, client, clients, customer satisfaction, Customer service, Customer support, directing, training employees, English, focus, hiring, team lead, MAC, meetings, mentor, Excel, exchange, Microsoft Outlook, PowerPoint, Microsoft Windows, Windows, Microsoft Word, multi-line telephone, operating system, personnel, phone system, policies, problem-solving skills, profit, protocols, research, selling, sales, supervisor, supervisory, time management, troubleshooting, Vista, written, writing skills ",12 " ACCOUNT EXECUTIVE Summary Extensive experience in healthcare management, leadership, mentor, healthcare sales, customer service; Succeeded in exceeding targets and expectations; Earned the reputation of being the most dependable and trusted healthcare care employee Recognize for dedication and professionalism. Received praise for handling situations with a professional and positive attitude on my current job. I was given praise by my manager for my great communication skills and my willingness to be flexible with the schedule that my company currently required. Authorized to work in the US for any employer Skills Staffing management ability Proven patience and self-discipline Motivation techniques specialist Confident public speaker Conflict resolution Patient-oriented Personal and professional integrity Relationship and team building Sound decision making Staff training and development Effectively influences others Critical thinking proficiency Experience 06/2017 to Current Account Executive Company Name － City , State Generating referrals for home health by building relationships with physicians, long term care, independent and assisted living facilities and other community resources.Conduct market analysis; develop sales strategy, goals and plans.Conducting sales calls, and evaluating results and effectiveness of sales activitySupport business development activities and help establish strong relationships with new and existing referral sources. Call on physicians, hospitals, skilled nursing facilities' management, discharge planners, and case managers within an assigned territory to promote our homec health services.Build and maintain client relationships. Prepare business plans and maintain target lists. Prioritize accounts in accordance with the market sales plan.Gather and organize account-related information and provide input on key customer opportunities, service line extensions and proposal or contract pricing. Identifies, develops and maintains relationships with prospective referral sourcesActively pursues payer contracts and preferred provider networksUtilizes sales skills and product knowledge to obtain new patientsEffectively utilizes the CRM. 01/2015 to 01/2017 Director of Healthcare Strategy Company Name － City , State Carefully selected, developed and retained qualified staff, as well as trained  new staff annually. Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs. Assisted in the design and execution of programs that contributed to a growth of the organization in the fiscal year. Administered, directed and coordinated the activities of the agency. Served as liaison between management, clinical staff and the community. Expertly planned, coordinated, organized and directed all operations of the agency. Directed the installation of improved work methods and procedures to achieve agency objectives. Cooperated with other health related agencies and organizations in community activities. Implemented standards and methods to measure the effectiveness of agency activities. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Sourced and implemented new performance appraisal process. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care. Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. Organized and led weekly personnel meetings with team members. Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses. Corresponded with operations staff to ensure key client deliverables and revenue goals were met. Closely monitored competitor activity, legislative and regulatory initiatives and agency concerns and contracts and developed strategies to respond. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes. Planned, organized, supervised and provided assignments for nursing, technical, office and biomedical staff. Managed an average of  50  employees each shift. Provided administrative and clinical leadership to the nursing staff and helped improve annual retention rate. Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary. Routinely evaluated the overall resident care within the facility and diligently enforced high standards. Call on physicians, hospitals, nursing facilities and other healthcare providers to promote Home Health services. I am an expert regarding the services provided by Home Health: Skilled nursing, PT, OT, and ST and other healthcare services. Act as liaison to clients to resolve problems and provide information on services and maintain positive relations. Work in partnership with other Account Executives, Executive Director and Regional Sales Manager to develop business plan and strategy for local market. Implement business plan for local market and report progress and results to Regional Sales Manager Maintain organized account information for each client, track sales data, identify key accounts and potential problems. Review details and expectations about the referral with patients. Assist patients in problem solving potential issues related to the health care and. financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance. Be the navigator and point of contact for patients. 01/2012 to 01/2015 Director of Healthcare Strategy Company Name － City , State Recruiting, consultant, and staffing for physicians, RN's, CNA's. Startup mobile diagnostic testing facility. Proficiently established business with home health, private practices, hospice, assisted living, memory care, skilled nursing, house call doctors and medical groups from all specialties. Directed all aspects of daily operations, encompassing forecasting, planning market strategies, sourcing and developing leads, negotiating contracts, closing sales, and maintaining client relations. Facilitated with major projects in other territories. Trained, developed and mentored new sales representatives in selling techniques, product information, and customer service. Initiate and maintain routine contacts (to include visits, phone calls and mailings) to existing clients in order to ensure smooth working relationships (field based marketing). Market for new business for our physician house calls, home health, and transitional care departments, serve as assistant to Vice President of Business development and Clinical Services, Responsible for Quality Assurance from all angels. Build solid relationships with personnel at various facilities. Maintain all customer relationship activity utilizing SFDC database, to include account planning, pipeline, retention and growth efforts and other assigned tasks. Work with Operations personnel to assist in maintaining high levels of customer service with existing accounts. Responsible for the gathering of information regarding competition and have thorough understanding of Competitor in assigned area. Work with Marketing/Communications to develop effective communication and marketing material (for internal and external purposes) Demonstrate a professional approach to creating value and gaining confidence in Evolution Health services from clients. Assist operations in the development of systems that encourage feedback from clients. When applicable, assist in training of new Account Executives. 01/2007 to 01/2013 Multi Doctor Health Clinic Manager Company Name － City , State Relayed feedback on clinical settings' effectiveness in enabling students reach course and program goals. Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs. Served as liaison between management, clinical staff and the community. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Observed strict confidentiality and safeguarded all patient-related information. Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes. Established facility's annual budget and conducted monthly reviews to ensure finances were being properly allocated. Reviewed and approved time cards for processing by payroll department. Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls. Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel. Developed and arranged continuing education opportunities for all staff to increase knowledge and skills. Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options. Supervising accuracy of patient's information, diagnosis's and coding, Obtain/ maintain process for referrals for all insurances to ensure accurate billing process's obtain/ maintain two computer systems with new/ updated data for the insurances, ICD9, CPT4 codes, address corrections, registration, and scheduling, etc.Train all new hire and continuing education employees. Manage multiple office tasks. Develop department process improvement goal/plans and competency skills. Responsible for attendance and staffing needs. Assist with any billing and collections duties. Second submission claims, posting of payments, refund request, charges, Medicare, Medicaid, CS5 reports, etc.) Responsible for maintaining A/R MED Risk insurance, Responsible for IME'S (Independent Medical Examinations) scheduling, A/R, medical records, and working with judges, attorneys and workman's comp companies, insurance etc. Liaison between five offices, to assure accuracy and staffing needs, Participate in Corporate Compliance and TQM. 01/2003 to 01/2007 Medical Research Coordinator Company Name － City , State Triage front office duties, charted, medication refills, scheduled procedures, medication refills,. scheduled procedures, administered vital signs, finger sticks, triage front office duties, charted,. medication refills, scheduled procedures, Coumadin evaluation, assisted doctors as needed, lab. preparation, EKG'S, holter and event monitors, insurance verification and authorization. Education and Training Present Bachelors of Science : Healthcare Management Letourneau University Dallas － City , State Healthcare Management 2016 Associates of Science : Healthcare Management Letourneau University Dallas － City , State Healthcare Management 1993 High School Diploma Ferris High School － City , State Skills assisted living, business development, Business development, develop business, business plan, business plans, negotiating contracts, EKG'S, forecasting, front office, Home Health services, Home Health, hospice, market analysis, market strategies, marketing material, market sales, Assist patients, process improvement, RETAIL SALES, sales skills, sales, Sales Manager, scheduling, Triage, vital signs ",6 " MATH TEACHER Menrit Mansour Professional Summary Educational professional accomplished in organizing teacher curricula, creating full year course pacing guides, creating and implementing engaging and interactive lessons that combine real-life experience and provide the highest level of education for each student. Skills Word, Excel, and PowerPoint •Advanced knowledge and skills in using media tools for teaching purposes such as Prezi presentations, Youtube video creation, Wiki Pages, Mathematica, and Popplet Managing classroom for diverse populations Strong collaborator Technological instruction Effective time management Tailoring curriculum plans Positive learning environment Classroom discipline Student motivation Managing classroom for diverse populations Strong collaborator Technological instruction Effective time management Tailoring curriculum plans Positive learning environment Classroom discipline Student motivation Work History Math Teacher , 08/2014 to Current Company Name – City , State Lead teacher , 01/2013 to 01/2014 Company Name – City , State for Math 7 (4 classrooms) and Intervention for Math 7 (1 classroom) Prepared all pertinent materials; assigned and graded all class work and homework assignments Created overall Unit Plans for each classroom and daily lesson plans to accommodate each set of students and their needs, in collaboration with other teachers and Common Core Standards Differentiated materials for English Language Learners and Learners with Special Needs or Learning Disabilities Attended and participated in Math 7 teacher focus group to plan weekly lessons and discuss teaching methods and strategies. Student Teacher , 01/2012 Company Name – City , State Lead teacher for Algebra II (3 classrooms) and Fundamentals of Geometry (1 classroom) Prepared all pertinent materials; assigned and graded all class work and homework assignments Created overall Unit Plans for each classroom and daily lesson plans to accommodate each set of students and their needs Differentiated materials for English Language Learners Prepared and administered all formative and summative assessments Attended and participated in Algebra II teacher focus group to plan weekly lessons and discuss teaching methods. Student Teacher , 01/2012 Company Name – City , State Lead teacher for Algebra I (4 classrooms) Prepared all pertinent materials; assigned and graded all class work and homework assignments Prepared and administered all formative and summative assessments Created overall Unit Plans for each classroom and daily lesson plans to accommodate each set of students and their needs Differentiated materials for English Language Learners and Learners with Special Needs or Learning Disabilities Prepared and administered States exams such as STAR Testing Attended monthly staff meetings to address classroom issues. Student Teacher , 01/2012 Company Name – City , State Assisted teacher in ELL/Sheltered Algebra I classroom Tutored students in Algebra I by preparing them for exams and helped them complete homework assignments Worked one-on-one with bilingual students in their native language Assisted students with weekly vocabulary designed to expand their language and comprehension skills Taught one lesson at the end of the semester and differentiated the materials to meet the ELL students’ needs Conducted a case study for 2 ELL students at various stages in their Language Learning Program. Cash Office Associate , 01/2007 to 01/2013 Company Name – City , State Balance store safe and registers daily as well as make deposits. Work as a cashier, assist customers with purchasing items Maintain a clean environment for workers and customers, and help fellow workers with operating the registers. Work at the customer service desk, assist customers with returns and complaints, answer phone calls, and manage the break schedule for fellow workers. Help floor associates build fixtures and organize merchandise. Work in layaway; assist customers with the proceedings of layaway, and stock layaways. Receptionist/Physical Therapy Assistant , 01/2010 to 01/2013 Company Name – City , State Answer phone calls, schedule patients, make patient charts, complete patient registration and all the billing for the office. Set up patients on the electrical-stimulation machines and apply cold/hot packs as needed. Perform ultrasound for patients as requested by the physical therapist. Assist patients with their exercise prescription as well as train them on proper exercise machine use. Math Teacher , 08/2014 to Current Company Name – City , State Education Master of Arts : Teaching Mathematics , December 2012 University of Southern California - City , State Teaching Mathematics Bachelor of Science : Applied Mathematics , June 2011 University of California - City , State Applied Mathematics Skills Arabic, Balance, billing, cashier, charts, customer service, English, focus, managing, materials, Math 7, Mathematica, meetings, Microsoft programs, Excel, office, PowerPoint, Word, presentations, purchasing, QuickBooks, teaching, teacher, phone, video ",3 " INFORMATION TECHNOLOGY INTERN (TEST AUTOMATION ENGINEER) Summary Over 3 years of experience serving as a key contributor across all software development life cycle phases including analysis, architectural design, prototyping, development, and testing of application using Java/J2EE technologies in various domains. Very good understanding of Object Oriented Programming, Data Structure, Algorithms, Design Patterns and Distributed Systems. Excellent working experience in backend development using different Spring modules like Spring Core Container Module, AOP, MVC, Security, Data, Transaction Management etc. Experienced in developing Microservices with Spring Boot, Spring REST, Spring Cloud, etc. Extensive experience in developing Web interfaces using HTML5, CSS3, Bootstrap, SASS, LESS, JavaScript, jQuery, AngularJS, ReactJS and BackboneJS. Experienced in working with SQL databases like MySQL, PostgreSQL, Oracle and have some knowledge of NoSQL databases like MongoDB. Expertise working in Agile methodology environments like Scrum. Experienced in working with Version Control Tools like SVN and Git. Experienced in performing automation using Selenium, Java and performing Behavioral driven testing using Cucumber. Experienced in build tools like Ant, Maven, Gradle and using them with continuous integration tools like Jenkins. A proactive learner with exceptional analytical, design and problem-solving capabilities. Excellent communication skills including formal presentations and technical documentation. Productive in both team-based and self-managed projects. Skills Programming Languages: Java/J2EE, JavaScript, Android, HTML, CSS, SQL, C, C Frameworks and Libraries: Spring, Restful-Web Services, Hibernate, AngularJS, ReactJS, jQuery, Bootstrap, Selenium WebDriver, Cucumber Databases: MySQL, PostgreSQL, Oracle, MongoDB, H2 Build Tools: Gradle, Maven, Ant Practices: Agile/Scrum, Waterfall, TDD, Clean Coding, Continuous Delivery Architectures: Microservices, Single Page Application, REST, Client/Server Version Control: SVN, Git Cloud Application Platform: AWS Others: Bower, Grunt, Npm, Node, JSON, XML, Jenkins IDE: Eclipse, IntelliJ, Android Studio Operating Systems: Linux, Windows Experience Information Technology Intern (Test Automation Engineer) 05/2017 to 08/2017 Company Name City , State Created nicely baked ‘Test Automation Framework' to provide an execution environment for the automation test scripts. The framework allowed automated regression testing of ‘WebTix', frontend/web interface that ExtremeTix's (Ticketing Solution Company) clients use to access web services. Extensively used Selenium WebDriver and Spring Boot combined to write automation scripts for dynamic pages of ‘WebTix' written on AngularJS Framework. Modularized web components as Java objects following Page Object Model i.e created Object repository for all locators which can be easily automated. Leveraged the benefits of both data-driven and behavior-driven approaches and built the framework that is maintainable and reusable. Integrated automated tests with Cucumber (behavior-driven testing framework) to allow Quality Assurance team write high-level use cases in plain text. Leveraged Jenkins to build automated tests project and use Selenium Grid to run parallel tests across multiple browsers and platforms. Automated reports generation and distribution. Interpreted and converted manual test cases into automation smoke and regression suites. Trained and supported the QA team with automation framework and script issues. Collaborated with the QA team and went through an evolutionary approach in writing concise documentation to help configure the framework and add new automated tests as required. Worked on JIRA tool to create and track new project/issue. Java Full Stack Developer 05/2014 to 06/2016 Company Name City , State Worked on varied aspects of application development including requirement analysis, design, implementation, and testing. Coded and debugged multi-tiered Java-based applications to provide enterprise and embedded solutions using Java and Spring framework APIs like MVC, AOP, DAO, JDBC, Transaction, Validation, Annotation, JSON, XML, Maven and JUnit Test. Involved in implementation of applications using conventional design practices (SOA - Service Oriented Architecture). Developed database access layers using Spring Data JPA and Hibernate. Developed REST web services for external application integration. Developed a Java-based SDK and driver software for making the card reader, PUA-310V-0/M2U2/Y4 to work on Linux environment. Did extensive research on smart card technology (NFC, Mifare, DESFire, etc.) for projects like VMS (Visitor Management System) and SCBTIMS (Smart Card Based Trekkers' Information Management System). Was responsible for writing core software logic for QMS (Queue Management System) in Java, developing plugin architecture and implementing RS485, TCP & HTTP channels as plugins for interfacing QMS hardware devices. Worked as a development coordinator for projects like VMS (Visitors Management System), QMS (Queue Management System), SCBTIMS (Smart Card Based Trekkers' Information Management System). Worked with JS, JSP, HTML, CSS, Bootstrap, AngularJS and ReactJS to design and develop interactive user interfaces and HMI (Human Machine Interface) for real-time data monitoring and interactions. Built multiple mobile applications (Android and iOS) for real-time monitoring of hydrologic parameters and alert dissemination during floods and glacial lake outburst risks. Gained experience in multi-platform mobile application development technologies like PhoneGap and Titanium. Fixed bugs and implemented improvement features using Java and J2EE on large scale projects through reviews of codes and test cases, analysis of change requests and enhancements, investing alternate configurations and implementing better solutions. Leveraged an array of tools to optimize efficiency, including OpenERP for project management, Git for source control and versioning, sophisticated IDEs such as IntelliJ and many other. Was responsible for client interactions and handling technical aspects in a sales pitch. Java Developer Intern 03/2014 to 05/2014 Company Name City , State Core Java programming with Multithreading Exception Handling, File Handling, IO, Generics, and Java Collections.  Developed the entire MRP (Machine Readable Passport) Reading Module both backend and frontend by utilizing Java 1.7 and Java Swing. Used JDBC for database connectivity to SQL Server. Involved in backend development and optimizing the search engine for Nepal Tourism Board (NTB)'s website. Involved in bug fixing, code enhancements, and maintenance activities. Prepared test plans for unit testing and implemented test cases using JUnit. Software Developer Intern 01/2013 to 10/2013 Company Name City , State Designed and developed applications using Scrum, an iterative and incremental Agile Software Development methodology. Performed back-end development using PHP (CodeIgniter MVC Framework). Developed CMS like system majorly based on PHP and MYSQL. Built a file-crawler app in CodeIgniter for sorting and removing duplicates and redundant files. Created data entry forms in HTML embedded with PHP. Trained in effectively utilizing agile methodologies and Object Oriented Programming practices. Maintained project documentation. Trained in utilizing version control system like Git and managing project timeline by use of OpenERP, a comprehensive suite of business applications. Responsible for writing User and Administrator Modules of PHP MySQL applications as per the technical specifications. Responsible for implementing and hosting of prototype systems on test servers. Attended seminars and workshops about SQL (Structured Query Language) and Database Design. Education Master of Science : Computer Science 2017 Lamar University City , State , United States of America GPA: 4.0/4.0 Bachelor of Engineering : Electronics and Communication Engineering 2013 Tribhuvan University City , State , Nepal GPA: 3.94/4.0 Honours and Distinction Winner of National Robotics Competition, 'Yantra 1.0' organized by Robotics Association of Nepal (RAN): July 2012 Outstanding Student Award, Lamar University: Fall 2017  Extra-Curricular Activities Resource Manager in Robotics Club, Kathmandu Engineering College, Tribhuvan University (2013 - 2013). Twice the winner of National Robotics Competition organized by Robotics Association of Nepal (RAN). Conducted and mentored 'Microcontroller Workshop (13th January 2013)', and 'Circuit Synthesis Training Program (14th June 2013)' at Kathmandu Engineering College. Presented ideas and project based on Android controlled robot in Locus 2013, Annual Technological Festival, Nepal Gave a presentation to Nepal Army Club on the application of robotics in safety and security (during Tech Exhibition 2013). Treasurer and Event Organizer in Nepalese Student Association (NSA) at Lamar University (2016 - 2017). Website and Links Website: www.sagunpandey.com LinkedIn: www.linkedin.com/in/sagunpandey GitHub: www.github.com/sagunpandey ",2 " ASSOCIATE, INVESTMENT BANKING OPERATIONS Highlights Proficient in Microsoft Office (Excel, PowerPoint, Word, Access), Minitab, Maple, Lingo, and HTML Applications Experience in SAP programs as well as Six Sigma Detail-oriented Analytical​ Troubleshooting and problem solving Superior communication, group dynamic, time management, organizational and leadership skills Experience Associate, Investment Banking Operations 07/2013 Company Name City , State Intern, Syndicated Loan Operations 06/2012 － 12/2012 Company Name City , State Responsible for performing maintenance on over 150 deals with over 1000 loans, including processing notices of loan activity, managing cash flows, and monitoring past dues and exceptions. Identified issues and partnered with the agent banks to define the root cause and implement a remediation plan. Prepared and distributed weekly status updates to the agent banks for several deals. Responsible for monthly checklist process, ensuring the integrity of month-end data. Intern, Derivatives Operations 12/2011 － 05/2012 Company Name City , State Responsible for updating and creating backend client contact details database to ensure efficient communication with clients for successful compliance with federal regulations. Prepared bi-monthly critical executive scorecard reports for senior management to ensure the corporation complied with federal confirmed-trade regulations. Improved efficiency of reporting through developing system enhancements, including macros generating business critical compliance reports for both equity and credit derivatives. Education 2013 Bachelor of Science : University of Delaware - Operations Management City , State Minor in Economics GPA: 3.978/4.0 Awards/Distinctions: Distinguished Operations Management Junior, Alpha Lambda Delta Honor Society, National Society of Collegiate Scholars, Dean's List (all semesters) ",21 " SENIOR ACCOUNT MANAGER Professional Summary Skills Administrative Administrative support Budget Business operations Clients Customer service Senior management Fashion Inventory Logistics Managing Marketing Meetings Office Negotiating PR Pricing Reporting Sales Supervision Unique Work History SENIOR ACCOUNT MANAGER , 03/2015 to 11/2020 City , State Dynamic professional with experience enhancing executive productivity and improving business operations. Results-driven and operates well with minimal supervision to meet demanding objectives. Seeking to apply unique abilities as an Executive Assistant or related position at Drunk Elephant where professional experience will be effectively utilized with the opportunity for advancement. Managed daily business operations for the QVC account including allocations, inventory, purchase orders, sales reporting, analysis, QVC digital business, and on-air show production. PUBLIC RELATIONS COORDINATOR , 09/2012 to 03/2015 Company Name – City , State Identified and implemented the company's PR, marketing and special event activities at store-level by collaborating with management and vendors to maximize event strategies. Created detailed run-of-show for seamless flow of events and executed all logistics. Actively managed the PR budget and cut cost by negotiating pricing with vendors while maintaining relationships. MARKETING ASSISTANT , 07/2006 to 08/2012 Company Name – City , State Planned and executed all store-level events including fashion productions, sales promotions, charity partnerships, and new customer acquisition. Liaised between all impacted departments and vendors to ensure proper communications and reporting practices for a successful event outcome. EXECUTIVE ASSISTANT Provided highly diverse administrative support to the CEO and executive team by managing travel, itineraries, expenses, meetings and special projects. Managed office buildings by overseeing two receptionists, liaising with the facilities lead and IT team to maintain all areas and facilitated an office expansion project. Planned and executed all office-wide meetings and events., Provided hands-on executive support to senior management by managing day-to-day administrative responsibilities and handling escalated customer service issues. Facilitated a customer outreach program initiated to capture clients from store closures by creating a distinctive and memorable service experience, which resulted in 60+ new clients and over $85k in sales. SPECIAL EVENTS COORDINATOR Collaborated to plan and execute all branded events including field sales education and retailer events. Conducted post-event analyses to identify key learnings, establish best practices, and determine ROI. Education Bachelor of Arts : Business Administration , 05/2011 California State University - City Work History SENIOR ACCOUNT MANAGER , 03/2015 to 11/2020 City , State Dynamic professional with experience enhancing executive productivity and improving business operations. Results-driven and operates well with minimal supervision to meet demanding objectives. Seeking to apply unique abilities as an Executive Assistant or related position at Drunk Elephant where professional experience will be effectively utilized with the opportunity for advancement. Managed daily business operations for the QVC account including allocations, inventory, purchase orders, sales reporting, analysis, QVC digital business, and on-air show production. EXECUTIVE ASSISTANT , Provided highly diverse administrative support to the CEO and executive team by managing travel, itineraries, expenses, meetings and special projects. Managed office buildings by overseeing two receptionists, liaising with the facilities lead and IT team to maintain all areas and facilitated an office expansion project. Planned and executed all office-wide meetings and events., Provided hands-on executive support to senior management by managing day-to-day administrative responsibilities and handling escalated customer service issues. Facilitated a customer outreach program initiated to capture clients from store closures by creating a distinctive and memorable service experience, which resulted in 60+ new clients and over $85k in sales. SPECIAL EVENTS COORDINATOR , Collaborated to plan and execute all branded events including field sales education and retailer events. Conducted post-event analyses to identify key learnings, establish best practices, and determine ROI. PUBLIC RELATIONS COORDINATOR , 09/2012 to 03/2015 Company Name – City , State Identified and implemented the company's PR, marketing and special event activities at store-level by collaborating with management and vendors to maximize event strategies. Created detailed run-of-show for seamless flow of events and executed all logistics. Actively managed the PR budget and cut cost by negotiating pricing with vendors while maintaining relationships. MARKETING ASSISTANT , 07/2006 to 08/2012 Company Name – City , State Planned and executed all store-level events including fashion productions, sales promotions, charity partnerships, and new customer acquisition. Liaised between all impacted departments and vendors to ensure proper communications and reporting practices for a successful event outcome. Skills Administrative, administrative support, budget, business operations, clients, customer service, senior management, fashion, inventory, logistics, managing, marketing, meetings, office, negotiating, PR, pricing, reporting, sales, supervision, unique ",20 " SALES ASSOCIATE Professional Summary Sales professional offering nearly 4 years experience in sales and sales management in a retail setting. Specializes in men and women's wear, with emphasis in building a solid customer base. Skill Highlights High-end fashion knowledge Superb sales professional Loss prevention comprehension Ability to mediate disputes Listening skills Reliable and punctual  Compelling leadership skills Customer service oriented Cash handling accuracy Retail merchandising expertise Excellent communication skills Energetic Bilingual in English and Spanish Achievements Developed highly effective sales training strategies as Sales Manager. Lead management team to exceed monthly store sales goal multiple times as Sales Manager. Earned an achievement in Sales for Management, averaging 20% of the stores sales per month. Lead several departments as the top salesperson by surpassing periodical goals Sold high end product & merchandise to elite celebrities and continued service beyond the store. Experience Sales Associate Nov 2016 to Mar 2017 Company Name － City , State Described merchandise and services to customers. Responded to safety and loss prevention incidents. Organized in-store promotional events. Maintained store in clean and neat manner. Completed special client deliveries in person. Evaluated transactions for suspected fraud. Sales Associate/Brand Ambassador (TOPMAN) Feb 2016 to Nov 2016 Company Name － City , State Opened credit & debit cards to customers. Described merchandise and services to customers. Opened and closed the store, which included counting cash drawers and making bank deposits. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Maintained department in clean and neat manner Arranged items in favorable positions and areas of the store for optimal sales. Consulted with customers on the latest styles and trends. Sales Manager/Supervisor Feb 2014 to Feb 2016 Company Name － City , State Computed sales prices, total purchases and processed payments. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process cash and credit card transactions. Guided customers in choosing items that reflected personal style and shape. Explained information about the quality, value and style of products to Influence customer buying decisions. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Trained in negotiations and time management. Visual Merchandiser / Sales Associate Aug 2013 to Jan 2014 Company Name － City , State Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Informed customers about sales and promotions in a friendly and engaging manner. Sales / Cashier Associate / Stock Person Mar 2013 to Aug 2013 Company Name － City , State Received and processed cash and credit payments for in-store purchases. Worked as a team member to provide the highest level of service to customers. Verified that all merchandising standards were maintained on a daily basis. ",10 " HR COORDINATOR Summary Certified Human Resources Professional with extensive employee relations experience in a full range of functions, as well as success in simultaneously managing multiple projects. Highlights Employee relations Compensation administration Personnel records maintenance New hire orientation Hiring and retention Training and development Compensation/payroll Staffing and recruiting professional Off-boarding Interviewing expertise Performance management strategies Benefits administrator Employment law knowledge HRIS applications proficient Employee handbook development New employee orientations Human resources audits Maintains confidentiality HR policies and procedures expertise Human resources management Excellent interpersonal and coaching skills Certified Professional Human Resource Management Accomplishments Revamped the orientation process for all new hires, which was implemented company-wide. Led the Staffing Planning Committee for [Number] years. Introduced the first passive Open Enrollment process. Experience 03/2013 - Current Company Name - City , State HR Coordinator Manage the recruitment, selection, and staffing process for full time employees. Manage the employee orientation and onboarding process for full time employees. Maintain job classification system including job descriptions; defining objectives, responsibilities, salary information and benchmarking. Develop, administer and manage personnel policies, procedures and programs for the City. Advise managers, supervisors, and employees on labor contract, employment law, and policies and procedure matters. Respond to inquiries from managers, supervisors, and employees, investigate complaints, and provide for conflict resolution. Works with departments regarding employee issues, recommending appropriate actions involving employee performance, behavior, productivity, etc. Completes duties related to compensation, benefits, and performance management. Manage the City's safety and workers' compensation processes. Serve as Chair on the City's Benefit, Safety, and Wellness committees; provide direction to committees; ensures compliance with mandated safety training; develop wellness and safety programs to meet strategic goals of the City. Develop procedures for managing employee leaves of absence and light duty. Administer leave of absence programs to include FMLA, Salary Continuation, Parenting Leave, Military Leave, etc. Ensure compliance with employment law and related regulations. Conduct research; prepare reports and recommendations on complex issues and projects. Lead special projects related to human resources initiatives, including software and technology implementation, process improvements, internal training programs, on-boarding process, exit interview process, etc. 11/2012 - 12/2012 Company Name - City , State Independent HR Contractor Assisted Human Resources on internal employee website mapping project. Site is used for employee benefits as well as company information. Assisted Human Resources on internal employee website mapping project. Site is used by Room & Board sales staff. 04/2005 - 07/2010 Company Name - City , State Human Resource Assistant/ HR Generalist Screened applicants for internal and external positions, coordinated and prepared interview schedules and information packets, sent offer letters, and verified paperwork. Staffed all contractor positions as well as facilitated orientation for all contract employees. Conducted new hire orientations for all new employees. Worked with all levels of management on Employee Relations issues. Conducted exit interviews and processed required termination paperwork and presented common themes to upper management. Provided training and communication to employees on HR programs, benefits, processes and other employment related issues. Administered leaves of absence, short term disability, and worker's compensation. Managed tuition reimbursement program. 11/2003 - 10/2004 Company Name - City , State Receptionist/Administrative Assistant Maintained the corporate phone list, Equal Employment Opportunity information, bus pass, and stamp inventories in Microsoft Excel; ordered and approved all office supply orders. Coordinated with Memorial Blood Centers to promote and recruit for the NRG/ATT Blood Drive within the company. Maintained security of the workplace by overseeing the security badge process. Assigned numerous special projects and completed projects upon deadlines. Education 2012 Keller Graduate School of Management City , State MBA : Human Resource Management Human Resource Management 2002 University of North Dakota City , State B.A : Communications Communications Skills benchmarking, benefits, conflict resolution, direction, Employee Relations,  , performance management, personnel, policies, processes, recruitment, research, Safety, staffing, strategic,  training programs, ",0 " SOFTWARE ENGINEERING MANAGER Summary Human Resources professional with practical understanding of business needs and extensive experience delivering innovative solutions at the local and regional level. Areas of expertise include conflict management, employee training, employee relations, training, payroll and state and federal laws. Highlights Hiring and retention Training and development Recruiting Compensation/payroll Employee relations Exceptional interpersonal skills Compensation administration Personnel records maintenance Affirmative Action compliance New hire orientation Mediation expertise Experience Software Engineering Manager September 2009 to Current Company Name － City , State Visual C++, Windows, STL, OOP, MFC, threads, file maps, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats and standards, codec SDK and integration, MPEG-DASH, API design and documentation. BCD spinoff as Imagine in 2013) Nexio video servers and applications facilitate collaborative workflow in Nexio LAN with video servers, services and applications running in various nodes. Media comes from proprietary SAN or generic storage off NAS. Development and team management, Nexio servers' applications (30+ products), Playout business unit: Relocated from IL to CA, took on larger role, and video server applications product suite as well. Led team of 6 from Northridge, team of 8 from Naperville, and team of 8 (indirect report) from Beijing. Adopted Scrum since 2014, ScrumMaster, team of 3 to 6 from Burbank; Naperville office closed in 2013. Team migrated source revision control to Mercurial / Jenkins. Recipient of ""Reuse Innovation Award"" for IP reuse, major factor to Server business unit turnaround. Released deliverables for Nexio Software Suite 6.0, 7.0, 8.0, Global Proxy Suite 2.5, 3.0, 3.5 Initiated, architected and executed SOA from concept to completion to facilitate decoupled clients, 2 web services and 10 services, and selected hands-on projects include: Hercules web service for web player solution based off MPEG-DASH Created C++ engine to process URI, handle sessions, and deliver segmented MP4 atoms (H.264, AAC) Provides dynamic HTML5 player page; JavaScript source based off dash JS. Supports multiple raster sizes and bit rates; ""ready to go"" and ""just in time"" sessions. Team helped with providing C# web service framework, CLI bridge layer, and device testing. Published functional, REST API, and URI specification document. JSON services on TCP stack using C++ as part of SOA Created API framework classes; multi-threaded server side socket classes. Created header only JSON parser on top of open source ""rapid json"" for SAX style reader. Developed new services: Content Manager, Helper, Picon, and Requestor. Evolved as services: Encoder, GPRX, Helios, MB, Scavenger, and Transcoder. Guided GPRX, Helper and Requestor to completion. Published 10 JSON protocol API documents for 3rd party and in-house use. Content Manager service for primary-backup workflows Rules based engine to manage media contents, and metadata updates between two domains. Architected and developed new UMID based solution (gen 2) to meet storage scalability needs. Scavenger, Transcoder for low-res proxy management (C++, Win32, threads, TCP, binary protocol) Needed solution to improve legacy products that required regular hand holding, remained escalated. Proposed new approach, teamed up, and successfully wrote two new products. MediaBase DLL, Nexio explorer for assets (C++, MFC) Guided to optimize original implementation for 200K IDs to meet proprietary storage scalability. Achieved constant UI performance under few milliseconds regardless of user operation. Proposed to introduce ""dta-handler"" architecture in ftp-server Approach helped to consolidate all media formats as one product build, and scalability. Team added one converter DLL per media container format for import and export. Software Engineering Manager November 2005 to August 2009 Company Name － City , State Development and team management, Nexio editing applications: Led team of 8 from Naperville, and team of 8 (indirect report) from Beijing. Hired, mentored and built core editing team to size of 8, and collaborated with expanded team in Beijing. Established development process document for consistent procedures and peer code review guidelines. Team established crash dump analysis procedures to help troubleshoot hard to repeat issues. Released deliverables for Video Editing Suite 2.5 Proposed architecture, and teamed up to develop server integration modules for video broadcast workflows. Principal Software Engineer August 1997 to October 2005 Company Name － City , State Harris Corporation acquired Leitch) Architected, designed, and implemented fundamental DLL components for evolution of video editing product, and major projects include (C++, Win32, threads, codec, SDK, GUI): Interactive playback architecture Media file reader and writer components, scalable decoder and encoder architectures. Video and audio rendering engines Hardware integration modules, critical part of business success in post-production space. Interactive picon and waveform drawing components 64-bit and Unicode migration of all modules with over 4 million lines of code. Software Engineer August 1994 to July 1997 Company Name － City , State DPS acquired Star Media; Leitch acquired DPS in 2000). Star Media, technology startup, created video editing software Velocity for post-production space. Designed and developed projects include (C++, Windows) Project media management tools, Render Bank, and video effects. Education M.S : Computer Science Illinois Institute of Technology － City , State Computer Science B.E : Electronics and Communication Engineering National Institute of Technology － City , India Electronics and Communication Engineering Products: http://www.imaginecommunications.com/products/playout/video-servers Skills API, Approach, ATL, audio, backup, broadcast, C++, CLI, com, CA, Hardware, concept, Content, clients, documentation, dynamic HTML5, editing, XML, FTP, functional, drawing, GUI, http, IDs, Innovation, explorer, IP, JavaScript, json, LAN, MB, C#, MFC, office, Win, Windows, 2000, migration, NAS, OOP, page, Proxy, rendering, SAN, Scrum, servers, specification, team management, threads, troubleshoot, Video, Video Editing, Visual C++, workflow, writer ",17 " THERMAL ENGINEERING INTERN Summary Graduating Ph.D. candidate with a research focus on developing large-scale computational models using statistics and machine learning approach. Interested in a career as a computational scientist or quantitative software developer. Accomplishments FEM Analysis of 1-D Aluminum Bar with Sinusoidal Body Force Conducted meshing and force analysis on MATLAB. Correlated the results with ABAQUS. FEM Heat Transfer Analysis of 2-D Plate with Hole with Thermal Load and Boundary Conditions Conducted meshing and force analysis on MATLAB. Correlated the results with ABAQUS Finite Element Analysis of 2D beam with Central Hole Conducted meshing and force analysis on MATLAB. Correlated the results with ABAQUS On the Anthropomorphic Control of Redundant Robot Arms Focused on the design and control of robotic devices that will help and collaborate with humans in every-day life. Defined anthropomorphism in robot motion and controlling a robot in an anthropomorphic way. Design and Development of a Two-Wheeled Autonomous Parallel Parking Robot Designed a two-wheeled robot that is coded to run autonomously with the ability to parallel park using Solidworks. The IR sensor and MCU were used to simulate the ""eyes"" and the ""brain"" of the driver. Tested in a simple built course to simulate a scenario in which there is an open space for the robot to park inside. Reusable Delta II Launch Vehicle Conducted design feasibility and alternatives analysis of a completely reusable Delta-II rocket. Analyzed a variety of different re-entry technologies and engines to accomplish this task. The business sense of the final designs was analyzed along with the near-term feasibility. Senior Design Project: High Speed Human Powered Vehicle Designed a high performance human powered vehicle using Solidworks. Provided the framework technology to help increase the effectiveness of the common bicycle to the point of being more competitive with other forms of ground transportation. Metalworking Practice Learned the operation of various types of manufacturing machines, including computer numerical control CNC) lathe, milling machine, drilling machine, grinding machine. Programmed the CNC machine using G code to machine and fabricate some mechanical parts. Experienced welding, casting, forging, heat treatment, and automotive engine disassembly Electrical Engineering Practice Learned soldering electronic components on circuit boards. Made a radio and a speaker PUBLICATIONS 1. Wang, Y., Artemiadis, P., ""Closed-Form Inverse Kinematic Solution for Anthropomorphic Motion in Redundant Robot Arms,"" 2013 Advances in Robotics & Automation. 2. Wang, Y.,Mignolet, M., ""Reduced Order Modeling for the Dynamic Response Prediction and Design of a Part of a Complex Structure,"" IMAC-XXXIV Conference & Exposition on Structural Dynamics. Experience 01/2013 to Current Company Name City , State Research and development of linear and nonlinear models for hypersonic vehicles that takes into account full. aero/structural/thermal couplings, and predicts fatigue life/damage & health monitoring for specific mission. profiles. Thermal Engineering Intern 07/2011 to 08/2011 Company Name City Hands-on training at large-scale industrial plants. Learned about designing and manufacturing of large power generating equipment, including axial compressor, energy recovery turbo-expander, centrifugal compressor, centrifugal blower, large fan, steam turbine, etc. Studied management mode of enterprise, production and marketing process. AFRL-University Collaborative Center in Structure Sciences Cooperated with the Air Force Center focusing on the development of affordable and reusable hypersonic vehicles. Varied research tasks throughout including: developing methodologies to efficiently predict dy- namic response of a ""representative"" panel with nonlinear geometric deformations; modifying structural and thermal models to reflect: (i) the multidisciplinary interactions (ii) the evolution of material properties (iii) the occurrence and evolution of material nonlinearity. Researcher 01/2011 to 01/2013 City , State Worked alongside ASU faculty in the research and design of assistive robotic devices which needed efficient. control strategies. Varied research tasks throughout including: fabricating an infrared position sensor suit,. machining mounting plates for a position sensor camera, and MATLAB utilization for data and signal. processing. Teacher's Assistant Company Name City , State Assisted instructor in running experimentation laboratory for Internal Combustion Engine (ICE) course. Oversaw over 90 students and compiled each lab document along with lesson planning and teaching. Hands. on experience with assembling, disassembling and testing ICEs. Education Doctor of Philosophy : Mechanical Engineering Dec 2016 Arizona State University City , State GPA: GPA: 3.9/4.0 Mechanical Engineering GPA: 3.9/4.0 Master of Science : Mechanical Engineering December 2013 Arizona State University City , State GPA: GPA: 4.0/4.0 Mechanical Engineering GPA: 4.0/4.0 Skills Air Force, ANSYS, approach, C, CAD, decision-making, designing, experimentation, Experiments, features, FORTRAN, instructor, lesson planning, machining, marketing, Materials, MATLAB, Mechanical Design, Microsoft Office, Modeling, NASTRAN, enterprise, OS, optimization, PATRAN, camera, physics, predict, Process Control, Research, research and design, robotic, Solidworks, Statistical Process Control, teaching ",17 " SALES Professional Summary Talented Construction Manager with more than twenty years of success on various projects as an Independent Contractor. Solid experience managing all levels of small to large scale projects. Extensive experience in the preparation of complete cost estimation. Accomplished in completing project on time at or under budget. Strong leadership and relationship building skills by providing clear direction and explanation of plans and contract terms. Meticulous work. Proficient at juggling multiple tasks, working under pressure, and take pride in attention to detail. Collaborate successfully with architects, owners and construction staff to complete multi-million dollar projects. Experience 01/2016 to Current Sales Company Name － City , State Sell rifles, pistols, shotguns and their accessories. Provide quality control for state and federal required paperwork. Provide excellent customer service by identifying customer and company needs. Provide company maintenance services. Competently install purchased accessories to customer firearms. 01/1992 to 01/2015 Broadcast Engineer / Construction Project Manager City , State Reviewed plans and specs during the schematic design of pre-construction. Completed tear-down of existing structures and prepared for new construction Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Reported to the immediate supervisors on production and conformance with the contract schedule. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical ""Knowledge Base"" photographs of all assigned projects. Prepared and followed through on all required punch lists. Oversaw the entire building turnover process, while enhancing communication between all construction managem Assisted the operations group with warranty service repairs. Determined the project schedule, which included the sequence of all construction activities. Prepared regular interval progress reports. Offered technical assistance to service providers. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Guided and directed third-party inspectors through project construction, commissioning and closeout. Avoided construction delays by efficiently following through with all site inspections in a timely manner. Scheduled all contractors and materials deliveries. Implemented systems to improve process efficiency and reduce the project duration. Trained and promoted continued education for all onsite crew members. 01/1985 to 01/1992 Plumber Company Name － City , State Full time service and repair plumber for residential and commercial sites Developed and implemented a successful contract platform Research and implemented their leak detection unit Built and fostered a strong relationship with the Sacramento area restaurant community Safety Officer for THE Plumbing Company, conducting weekly safety meetings and review Developed and taught plumbing code classes to new and seasoned employees Specialized in replacing restaurant waste-drain vent systems while keeping business open Eliminated risks by correctly identifying potential safety hazards. Interpreted blueprints to determine locations, quantities and sizes of materials required. Expanded trade knowledge by networking with colleagues and participating in courses and seminars. Read blueprints to determine appropriate materials and procedures for each project. Managed job site hazards by accurately locating biohazards, low-grade radiation and chemicals. Independently worked on projects, while offering process coordination and cooperation with other teams. Complied with all local plumbing codes throughout the duration of each project. Inspected structures to avoid any obstruction and delays throughout the project. Prepared detailed records of all project tasks from start to finish. Offered guidance and training to junior team members. Education 1972 High School Diploma Somerville High School － City , State 1976 Associate of Arts : math and science Somerset County Collete － City , State math and science 1978 Bachelor of Arts : Broadcast Communication Geneva College － City , State Broadcast Communication Skills blueprints, Read blueprints, interpersonal & communication, conferences, customer relations, excellent customer service, direction, Hiring, Layout, materials, meetings, networking, new construction, personnel, Plumbing, plumber, improve process, progress, quality, quality control, repairs, Research, Safety, FM, scheduling, seminars, tear, technical assistance, Troubleshooting ",10 " AIRCRAFT HYDRAULICS JOURNYMAN Summary Seeking a position as a Stocker/Receiver for Paris Walmart Super Center. Adaptive team player with the ability to take and follow orders as well as take on other responsibilities as needed. Strongly committed to enhancing customer experience and boosting company success. Highlights Friendly professional demeanor Safety awareness Well-organized Detail oriented Adaptive hands-on learner JLG manlift operations Hands-on experience with CAM software Interpersonal, written, and verbal communication Works well independently or with team Company confidentiality Capable of heavy lifting Experience Home Health Care Provider , 07/2019 to 02/2020 Company Name - City , State Worked to improve and enhance client lives through effective and compassionate care Assisted residents with bathing, dressing, grooming, feeding, lifting and transferring Provided clients with assistance in completing such tasks as purchasing supplies, paying bills and bookkeeping, effectively reducing daily burden on family members Completed health management tasks by setting and transporting clients to appointments Monitored progress and documented any client health status changes, keeping healthcare team updated to resolve issues and address concerns Interacted kindly with clients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships Aircraft Hydraulics Systems Journeyman , 04/2016 to 05/2019 Company Name - City , State Performed inspections, serviced systems, removed, repaired, and installed components Performed basic machine set up and operation Requisitioned new supplies and equipment Accurately completed service reports and forms Complied with work site safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations Collaborated with flight crews and other maintenance departments to ensure smooth work flow and efficient organization operations Consistently assumed additional responsibilities Home Health Care Provider , 02/2014 to 03/2016 Company Name - City , State Worked to improve and enhance client lives through effective and compassionate care Assisted residents with bathing, dressing, grooming, feeding, lifting and transferring Provided clients with assistance in completing such tasks as purchasing supplies, paying bills and bookkeeping, effectively reducing daily burden on family members Completed health management tasks by setting and transporting clients to appointments Monitored progress and documented any client health status changes, keeping healthcare team updated to resolve issues and address concerns Interacted kindly with clients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships Radiology Support Associate , 02/2009 to 02/2011 Company Name - City , State Promptly answered multi-line phone system and greeted callers enthusiastically. Carefully relayed phone calls and messages to appropriate personnel. Kept waiting room neat and organized at all times by stacking magazines and removing trash. Retrieved and distributed medical records to patients and physicians upon request. Frequently assisted with patient transfer between departments. Adhered to strict HIPAA guidelines at all times to protect patient privacy. Environmental Services Associate , 02/2008 to 02/2009 Company Name - City , State Established and maintained clean and comfortable environments in hospital and administration buildings by vacuuming and mopping, cleaning surfaces and windows and dusting. Cleaned and prepared rooms between patients to prevent infections and cross-contamination. Removed waste and hazardous materials from premises to designated area. Used approved cleaning products on various surfaces to reduce bacterial growth and prevent spread of viruses. Kept facilities well-stocked and properly maintained for staff and guests. Examined patient rooms, staff offices, halls and lobbies to determine need for repairs and replacement of furniture or equipment. Education High School Diploma : High School General Education , 06/2006 Grant Union High School - City , State Associate of Science : Kinesiology , 05/2013 Paris Junior College - City Graduation of Aircraft Hydraulics Systems : Aircraft Hydraulics Systems 2A635 , 12/2016 Sheppard Air Force Base - City Associate of Applied Science : Mechatronics , Expected in 01/2022 Paris Junior College - City , State ",6 " SPECIALIST OF INFANTRY Professional Summary Professional learning, occupational consultant and life-skills counselor seeking a position as a Social Services Provider. Disabled veteran and education specialist conversant with social and personal barriers to employment, civic life and independent living with demonstrated ability providing community based services and support between community stake holders and the underemployed, military veterans, the disabled and additional underserved groups. Core Qualifications Proven leadership in military and civilian occupations. Effective communication and interpersonal skills. Trained educator in identifying and servicing diverse learning styles. Advanced with IT Enterprise Networks. Advanced with Windows based operating systems. Advanced with Microsoft Office: Word, Excel, Access and PowerPoint. Experience in designing and supporting Database Information Systems (DBA). Experience in both commercial and academic technical writing. Certifications PRAXIS: Principles of Learning and Teaching (2013) PRAXIS: Social Studies Content Knowledge (2013) Education Master of Arts , Education- M.Ed. 8 2014 Mount St. Joseph University － City , State GPA: Dean's Honor Roll GPA: 3.58 •Dean's Honor Roll with a GPA of 3.58 on a 4.0 scale. •ETS ""Recognition of Excellence Award"" for Social Studies Content Knowledge (top 15%). •Thesis: “ROTC & Military Education in the New Millennium.” Bachelor of Arts , History and Philosophy 5 2008 University of the Pacific － City , State GPA: Dean's Honor Roll GPA: 3.49 Phi Alpha Theta, Mortar Board and Alpha Sigma Lambda honors Mortar Board Chapter Historian •Dean's Honor Roll with a GPA of 3.49 on a 4.0 scale. •Phi Alpha Theta, Mortar Board and Alpha Sigma Lambda honors. •Mortar Board Chapter Historian. Experience Specialist of Infantry Mar 2000 to Sep 2002 Company Name － City , State Maintained and operated weapons and communications systems of the $3,000,000 M2A2 Bradley Infantry Fighting Vehicle as a qualified gunner. Maintained mechanical functions and marksman qualification for the M16 service rifle. Trained in Infantry tactics according to Army doctrine on Fire and Maneuver. Sustained 24 hour readiness for training and deployment as part of a combined arms team. Provided leadership and training for subordinate soldiers in my charge. Maintained personal physical fitness for military duty. Battalion Soldier of the Month honors. Medic Combat Life Saver Certified. Decorations: Army Achievement Medal, Good Conduct Medal, National Defense Medal, War on Terror Service Medal and Army Service Ribbon. Medical retirement with Honorable Discharge (Form DD-214). Logistics Coordinator Jan 1998 to Mar 2000 Company Name － City , State Researched and identified vendors for commercial equipment, parts and supplies for infrastructure/building maintenance by work order. Data entry and procurement of commercial freight. Received, inspected, offloaded, warehoused and data entered commercial freight into inventory. Managed accounts and inventory for contract tools and equipment via database. Operated a vertical forklift. Processed defective product for return and reclamations. Supervisor: Paul Ayres (916) 212-0053. Lead Stock Associate / Receiving Manager Jun 1996 to Jan 1998 Company Name － City , State Managed crew of 8 to 12 Stock Associates in general floor merchandising. Managedstore ""Pull Program"" for stock management and inventory control. Managed store ""Pick-it"" program for high value merchandise. Setup and stocked seasonal merchandising displays from schematic plans (e.g., Back to School, Christmas). Received, inspected, offloaded, categorized and scanned commercial freight into inventory. Operated a vertical forklift. Processed defective product for return and reclamations. Employee of the Month honors (twice). Supervisor: Edward Knight (no longer with company). Aviation Mechanist Mate, AD Mar 1988 to Mar 1996 Company Name － City , State Maintained and repaired power plant/engine systems and subsystems of the $24,000,000 MH53E Helicopter. Conducted pre-flight maintenance and safety inspections. Facilitated launch and recovery of aircraft as part of a ground crew. Handled and disposed of hazardous material in accordance with local, State and Federal regulations. Inventoried maintenance shop tools and equipment. Maintained personal physical fitness for military duty. Decorations: Naval Reserve Meritorious Service Medal, National Defense Medal. Skills Advanced vocabulary and reading comprehension skills. College level mathematics skills: Intermediate Algebra and Statistics. Collaborative and successful in team environments. Client/customer focused. Organized and task oriented. Professional, responsible and dependable. Typing (50 words a minute). Professional Affiliations Member, American Legion (Post 194- Mason, OH) ",23 " CONSULTANT Career Overview Ten years of experience with Cerner implementations as a Consultant and Employee. Experience with all phases of implementation from Current State Workflows to Conversion for inpatient and outpatient hospitals/clinics. Skilled in initiating and leading implementations involving rollout of multiple ambulatory clinics within a 1-2 month timeframe. Skilled in implementations for inpatient hospitals. Experience in designing and building multiple components of Powerchart/PowerChart Office/Enhanced View applications to include Inbox/Message Center, Schedule Viewer, Powerorders, Powerplans, Zynx Auto space, Caresets, Charges, Task Lists, Easyscript, MAR, all profiles, Powerforms, Clinical Notes, Powernotes, Dynamic Documentation, Bedrock, Data Collection Worksheet, Change Control process, Workflow process, ePrescribe, and set-up of all reference and privileges. Determine estimate cost for various projects. Qualifications COMPUTER SKILLS: Cerner Applications: PowerChart (Enhanced View), PowerChart Office, CareNet, Clinical Documentation, Surginet Documentation, PowerNote (Document Viewing), Production Support of all Cerner Millennium Applications Cerner Applications Tools: HNA User, DCPtools, SCD Editor Tool, PowerPlans, PowerOrders, CVNET Tool, Order Management Tools, Announcement Tool, Reference Text Tool, Content Manager Tool, CMT Nomenclature Tool, Charge Viewer, CS Pricing Tool, CEM 500 Tool, Core Code Builder Tool, Explore Menu, Bedrock, Message Center, ePrescribe, Data Collection Spreadsheets, Ops View Scheduler, Pref Main Tool, Priv Tool, PM Launch Tool, Citrix, Reflections Other Applications/Software: Windows 7, Windows 8, Microsoft Office Applications, Novell, SQL, TCP/IP Protocols, UNIX/AIX, Groupwise Work Experience Consultant November 2006 to Current Company Name － City , State Consultant Lead a team of analysts for several clients through implementations of Powerchart, Powerchart Office and Enhanced View from current state to conversion that involves 48 ambulatory clinics. Lead implementation of nursing documentation for inpatient hospitals and outpatient clinics (Powerforms, Powernote, and Clinical Notes (templates), ect). Lead implementation of Physician documentation for inpatient hospitals and outpatient clinics (Powerforms, Powernote, and Clinical Notes (templates)). Lead and facilitate meetings with physician's, nurses, and management teams. Worked on design/build process for CPOE Projects (PowerPlans, Ordersets, Zynex Autospace, etc.) Worked on design/build for Message Center and ePrescribe Determine estimated costs for various projects. Define systems specifications and conduct business specifications walk-thru for Powerchart Office and Enhanced View applications. Manage and coordinate demonstration sessions for providers and clinical staff on various components within Powerchart, Powerchart Office, and Enhanced View. Trained hospital IS staff on different functionality within PowerChart Train end-users on functionality of Powerchart, Powerchart Office, and Enhanced View. Support end-users in Powerchart, Powerchart Office, and Enhanced View. Create requirements and functional design documentation for testing (writing test scripts) for code upgrades. Worked with trainers updating training documentation for end-users. Analyze, research, and troubleshoot outstanding issues with the application (Production Support). Completed Change Control process Worked with Quickbase application Recommend suggestions to improve process workflows Assisted client to resolve open production issue with Cerner Covered on-call for client Conducted testing (system, regression, & integration) and documenting for upgrades to a higher code level Consultant November 2004 to November 2006 Company Name － City , State As a consultant I worked with clients who were implementing PowerChart or PowerChart Office as well as other components within total Cerner package or ones that were upgrading to a higher code level. In this role I assisted the clients with all aspects of the design, build, testing, and conversions. Additional responsibilities: Assisted client to resolve open production issue with Cerner Performed design and build within PowerChart and PowerChart Office Conducted testing (system, regression, & integration) and documenting for upgrades to a higher code level. Completed additional build for nursing and physician documentation. Systems Analyst October 2002 to November 2004 Company Name － City , State Responsibilities were implementation of the Cerner Millennium PowerChart Office software application using CIM (Cerner Implementation Methodology) on client sites. Assisted the client in all aspects of the design, build and testing for PowerChart Office, and PowerChart applications. This included building and demonstrating the Proof of Concept (10% build), guiding clients thru very specific design consideration with regards to the Electronic Health Record system as well as helping the client to prepare for testing, training, and updating policies and procedures. Additional responsibilities: Performed clients with analyzing current state of department workflow; developed future state design of department workflow; developed appropriate policies and procedures and managed departmental practices and operations changes. Preformed database querying and updates using Cerner Command language (based on SQL). Uploaded/downloaded CSV, XML via pre-build tools. Troubleshooting PowerChart Office/PowerChart Orders build through various front and back-end tools, as well as working with corporate headquarters to resolve technical issues. Cycled servers for specific modifications and troubleshooting purposes. Helped to develop and execute comprehensive test scripts for System unit, integration, and regression testing. Conducted various training and validation workshops for the client. Conducted software solution demonstrations. Venena Hutcherson's Resume Financial/Data Analyst September 2000 to October 2002 Company Name － City , State Lead finance department in performing monthly statistical analyses and provided summary of techniques used. Assisted with monthly QA testing within the Production domain. Trained new hires on various computer software used by the Health Plan. Assisted data warehouse team on special projects such as: redesigns; reconfiguration; business architect (define rules). Performed monthly statistical analyses; provided summary of techniques used Performed QA testing on production data; production loads; monthly loads. Instrumental in quality testing and validating accuracy of production data Analyzed claims expense to determine trends and provide key information to senior management, account managers and provider network specialists Created requirements and functional design documentation, tested cases and scripts, executed test plans Monitored Health Plan operating performance against benchmarks and world-class standards Recognized basic financial issues; researched issues; properly weighed theoretical and practical considerations in addressing issues Responsible for financial reporting; month-end closing and financial analysis Trainer for educating Health Plan employees on various computer software in a classroom setting Education and Training MBA : Business Point Park University － City , State , US Minor in Information Technology Bachelor of Arts : Business Point Park University － City , State , US Minor in Information Technology Skills Testing, Cerner, Clients, Documentation, Integration, Integrator, Design Documentation, Test Scripts, Training, Documenting, Change Control, Design/build, Outpatient, Training Documentation, Writing Test, Cim, Database, Millennium, Operations, Regression Testing, Sql, Systems Analyst, Workflow, Xml, Cases, Claims, Class, Closing, Comprehensive Large Array Data Stewardship System, Data Analyst, Data Warehouse, Educating, Finance, Financial Analysis, Financial Reporting, New Hires, Qa, Qa Testing, Test Plans, Aix, Cem, Citrix, Clinical Documentation, Collection, Data Collection, Groupwise, Healthcare, Microsoft Office, Ms Office, Novell, Order Management, Pricing, Rollout, Tcp, Tcp/ip, Unix, Unix/aix, Windows 7, Windows 8 ",11 " MANAGER, QUALITY ENGINEERING Executive Summary With over 14 years of experience in the fields of Class II and III medical device manufacturing, molecular diagnostics, and biotechnology; the last 8 of which have been managing engineers, technicians as well as supervisors, I bring strong technical leadership to any organization. I have a solid background in data analysis and statistics that I use to develop and continuously improve all aspects of the manufacturing process with a focus on efficiency and consistency. Core Qualifications ProEngineer/CREO, MiniTab, MS Office Suite, MS Project, MS Visio, Injection Molding, Trackwise, Catsweb Professional Experience Manager, Quality Engineering April 2014 to Current Company Name － City , State Manage the Quality Engineering Team, the Complaints Department, and the Metrology Department at Alcon's Class II and Class III medical device manufacturing facility. Responsible for improving site compliance and reducing recurring deviations through NCR Investigations and CAPA implementation. Investigate customer complaints and interface with regulatory groups to provide feedback to doctors. Direct the teams to provide Calibration support for two medical device-manufacturing facilities. Responsible for setting priorities, providing direction, coaching, motivation, mentoring and development of both exempt and non-exempt direct reports. Senior Engineer II (Managed Process Engineering and Automation Groups) March 2011 to April 2014 Company Name － City , State Process Control Lead Responsibilities added September 2013. Managed the Process Engineering and Automation Groups at Alcon's Class II/III surgically implantable optic device and delivery systems manufacturing facility. Responsible for setting priorities, providing direction, coaching, motivation, mentoring and development of both exempt and non-exempt direct reports. Responsible for the engineering activities and support related to all aspects of the manufacturing process including: Injection Molding, Assembly, Curing, CNC machining, Chemical Processing, and Inspection. Applied technical expertise to improve yield of AcrySof® manufacturing. Helped to reduce the particulate reject rate for Wavefront product by 50%. Reduced dimensional failures from 5% to to <0.3% and="""" saved="""" the="""" facility="""" ~$1.4m="""" in="""" labor="""" and="""" materials=""""> Led the implementation of multiple automation projects, each of which have improved quality, increased capacity, and reduced cycle time with paybacks realized between 1 and 3 years. Managed departmental budget, automation budget as well as capital projects to achieve savings of at least $100k without sacrificing service levels. Senior Engineer I September 2007 to March 2011 Company Name － City , State Supervised the Drafting group, Custom Tool Production, Milling, Injection Molding, and Clean Room Engineering Support staff for both Class II and Class III medical device manufacturing. Set priorities, provided direction, and supervision to direct reports. Specified, developed, procured, and validated addition of vision inspection systems to the automated milling machines and improved cut quality and consistency of AcrySof® Single-Piece IOLs. Provided technical support for the injection molding process, assembly, curing, machining, and clean room operations. Process Engineer II February 2005 to September 2007 Company Name － City , State Engineer responsible for process development and improvement at Alcon's Class II/III medical device manufacturing site. Designed, built, validated, and implemented the next generation automated milling machines for use in AcrySof Single-Piece IOL manufacturing. Increased output in AcrySof Single-Piece IOL milling by more than 25% while not impacting quality through an iterative process of adjusting key parameters and verifying impact on cycle time and product quality. Designed, built, tested, and validated the prototype packaging and labeling workstation. Evaluated prototype for ergonomics and work flow with the help of production personnel. Modified the design accordingly and built, and validating the remaining 23 workstations. Validated improvements to the software after initial release. The resultant stations prevent packaging failures from getting out into the field. Developed and analyzed proof of concept models to evaluate manufacturing improvements using Pro/E prior to implementation. Set priorities, provided direction, and supervision to one direct report Research Engineer September 2003 to February 2005 Company Name － City , State Designed, built, and tested an automated reagent packaging system to improve lot homogeneity and increase manufacturing throughput of Lab-in-a-tube (LIATTM) technology. Created original Labview programs and amended existing programs to improve functionality for numerous test fixtures and automated systems. Designed and built a novel spotting-device for producing protein microarrays compatible with a 96-well microplate format for high throughput applications. Programmed Labview spotting routine for the protein microarray spotting-device. Tested numerous concepts to develop design parameters of the LIAT analyzer (ie.tube tensioning, segment length, tube diameter). Assisted in the preparation of patent applications and responses to examiner's actions. Patent Examiner July 2002 to September 2003 Company Name － City , State Reviewed patent applications for compliance with the United States Code and determined novelty of invention. Composed reviews of applications and communicated with applicants to assist them through the patent process. Graduate Research Assistant September 2000 to July 2002 Company Name － City , State Designed, built, and tested an apparatus for producing sol-gel based DNA hybridization arrays. Developed and troubleshot instrumentation for controlling pad size and placement within an array. Developed a sol-gel production protocol to provide specific pore size and flow characteristics for use in capillary chromatography. Created aerogel samples, conducted compression testing, and measured the internal surface area. Education Master of Science : Mechanical Engineering UNIVERSITY OF VIRGINIA － City , State Bachelor of Arts : Physics and Biology COLBY COLLEGE － City , State Skills Manufacturing, Assembly, Automation, Budget, Calibration, CNC, Coaching, MS Office Suite, MS Project, MS VIsio, MiniTab, Stat Graphics, Process Engineering, Manufacturing process development and improvement, Manufacturing yield improvement, CIP, Pro Engineer/CREO Awards and Memberships Alcon Special Achievement Award Graduated with distinction in Physics Member of Sigma Pi Sigma, Physics student honor society ",17 " AIR FREIGHT AGENT Summary Air Freight Agent emphasizing quality customer service and air-cargo services. Hardworking and willing to work a flexible schedule, including weekends and holidays. Highlights Safety-oriented Team player Skilled multi-tasker Safety checks Organized Security checks Staff training and development Accomplishments Increased airline revenue from all known shipper for all outbound and inbound freights and Indirect Air Courier customers. Experience 08/2014 to 03/2016 Air Freight Agent Company Name - City , State Accepting, booking, inspecting and tracking outbound and inbound cargoes. Checking import/ export documentation to determine cargo contents, and classifying goods into different fee or tariff groups, using a tariff coding system. Contacting vendors to resolve problems with shipments; Determining method of shipment, and preparing bills of lading, invoices, and other shipping documents. Entering shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods. Handling special commodity shipment according to TSA, CBP and FAA Regulation. Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight. Verify and monitor all inbound freights and transferred cargoes from different freight forwarders; Preparing daily reports on all transactions. Providing front counter and direct customer service to all vendors and shippers; Inspecting and screening of all outbound freights accordingly. Handling,inspecting and preparing all Dangerous Goods documents, Human remains and live animals shipments. Assisting customers and arranging for pickup of freight and delivery to loading platform; notifying consignees on arrival of shipments and arranges for delivery to consignees. Preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment. 04/2005 to 07/2010 Cargo Agent Company Name - City , State My responsibilities include: Tendering, accepting, booking, inspecting and tracking outbound and inbound cargoes. Checking import/ export documentation to determine cargo contents, and classifying goods into different fee or tariff groups, using a tariff coding system. Contacting vendors to resolve problems with shipments; Determining method of shipment, and preparing bills of lading, invoices, and other shipping documents. Entering shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods. Handling special commodity shipment according to TSA, CBP and FAA Regulation. Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight. Verify and monitor all inbound freights and transferred cargoes from different freight forwarders; Preparing daily reports on all transactions. Providing front counter and direct customer service to all vendors and shippers; Inspecting and screening of all outbound freights accordingly. Handling,inspecting and preparing all Dangerous Goods documents, Human remains and live animals shipments. Assisting customers and arranging for pickup of freight and delivery to loading platform; notifying consignees on arrival of shipments and arranges for delivery to consignees. Preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment. 08/2003 to 04/2005 Cargo Agent Company Name - City , State My responsibilities include: Tendering, Accepting, booking, inspecting and tracking outbound and inbound cargoes. Checking import/ export documentation to determine cargo contents, and classifying goods into different fee or tariff groups, using a tariff coding system. Contacting vendors to resolve problems with shipments; Determining method of shipment, and preparing bills of lading, invoices, and other shipping documents. Entering shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods. Handling special commodity shipment according to TSA, CBP and FAA Regulation. Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight. Verify and monitor all inbound freights and transferred cargoes from different freight forwarders; Preparing daily reports on all transactions. Providing front counter and direct customer service to all vendors and shippers; Inspecting and screening of all outbound freights accordingly. Handling,inspecting and preparing all Dangerous Goods documents, Human remains and live animals shipments. Assisting customers and arranging for pickup of freight and delivery to loading platform; notifying consignees on arrival of shipments and arranges for delivery to consignees. Preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment. Education 1987 AS : Liberal Arts & Business College of Micronesia - City , State Liberal Arts & Business Skills customer service, delivery, documentation, Inspecting, coding, scanner, shipping ",23 " INDEPENDENT DESIGNER Professional Summary Independent and results driven Design Professional with an extensive background in the design process. Proficient in taking initiative, along with a desire to achieve client satisfaction, for a record of accomplished results. Skills Space Planning Workplace Strategy Project Coordination FF&E Expertise Problem Resolution ADA & Building Codes Written & Verbal Communication Product Specification AutoCAD MS Office Suite Salesforce ADA, Specification AutoCAD, Strategy Budgets, Verbal Communication Change management, Written COUNCIL Creativity Customer satisfaction Direction Documentation Innovation Interior design Team lead Leadership Materials Meetings MS Office Suite Office Organizational Personnel Presentations Problem Resolution Processes Procurement Programming Project Coordination Real Estate Retail Sales Space Planning Work History INDEPENDENT DESIGNER , 04/2020 to Current Company Name – City , State Create Site and Fixture Plans utilizing AutoCAD for Walgreens, Chipotle, and Aspen Dental for use by Real Estate Developers and Property Investors. Perform on-site surveys to produce AutoCAD floor plan drawings of existing spaces for electronic documentation, in addition to providing space improvement solutions and options. SPECIFICATIONS MANAGER , 01/2015 to 03/2020 Company Name – City , State Traveled extensively throughout my territory creating and conducting product presentations/meetings for Architects, Designers, Builders, Furniture Manufacturers, Facility Managers, Retail and Commercial End Users. Initiated new business and grew existing accounts by 40 percent while maintaining/nurturing relationships. Identified and targeted high value projects in planning stages to drive specifications, resulting in exceeded sales goals. WORKPLACE CONSULTANT , 01/2003 to 01/2015 Company Name – City , State Worked as team lead in creating well-connected workplaces utilizing design processes from programming and design analysis to space planning and aesthetics, while adhering to applicable building and ADA codes. Reduced Office Real Estate by introducing new ways of working by making use of change management skills. Introduced to stake-holders organizational agility and flexibility resulting in improved communication, collaboration, creativity, innovation and employee satisfaction. Developed Corporate wide standards for efficiency of space management and procurement. Supervised furniture installation, materials and equipment for large commercial projects with budgets in excess of $1,000,000. Coordinated projects ranging from 1000 sf up to 1,000,000 sf throughout Corporate Real Estate portfolio. Provided leadership in planning, development and execution of large personnel relocations and reconfigurations, resulting in successful and timely completion, minimum disruption and successful customer satisfaction based on post-occupancy evaluations. SENIOR INTERIOR DESIGNER , 01/1994 to 01/2003 Company Name – City , State Utilized interior design process across conceptual, schematic, design development and construction document phases. Created professional presentations to communicate design intent and direction. Education Bachelor of Arts : Interior Design IOWA STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY - City , State NATIONAL COUNCIL FOR INTERIOR DESIGN QUALIFICATION Certificate #009891 Work History INDEPENDENT DESIGNER , 04/2020 to Current Company Name – City , State Create Site and Fixture Plans utilizing AutoCAD for Walgreens, Chipotle, and Aspen Dental for use by Real Estate Developers and Property Investors. Perform on-site surveys to produce AutoCAD floor plan drawings of existing spaces for electronic documentation, in addition to providing space improvement solutions and options. SPECIFICATIONS MANAGER , 01/2015 to 03/2020 Company Name – City , State Traveled extensively throughout my territory creating and conducting product presentations/meetings for Architects, Designers, Builders, Furniture Manufacturers, Facility Managers, Retail and Commercial End Users. Initiated new business and grew existing accounts by 40 percent while maintaining/nurturing relationships. Identified and targeted high value projects in planning stages to drive specifications, resulting in exceeded sales goals. WORKPLACE CONSULTANT , 01/2003 to 01/2015 Company Name – City , State Worked as team lead in creating well-connected workplaces utilizing design processes from programming and design analysis to space planning and aesthetics, while adhering to applicable building and ADA codes. Reduced Office Real Estate by introducing new ways of working by making use of change management skills. Introduced to stake-holders organizational agility and flexibility resulting in improved communication, collaboration, creativity, innovation and employee satisfaction. Developed Corporate wide standards for efficiency of space management and procurement. Supervised furniture installation, materials and equipment for large commercial projects with budgets in excess of $1,000,000. Coordinated projects ranging from 1000 sf up to 1,000,000 sf throughout Corporate Real Estate portfolio. Provided leadership in planning, development and execution of large personnel relocations and reconfigurations, resulting in successful and timely completion, minimum disruption and successful customer satisfaction based on post-occupancy evaluations. SENIOR INTERIOR DESIGNER , 01/1994 to 01/2003 Company Name – City , State Utilized interior design process across conceptual, schematic, design development and construction document phases. Created professional presentations to communicate design intent and direction. Skills Space Planning Workplace Strategy Project Coordination FF&E Expertise Problem Resolution ADA & Building Codes WWritten & Verbal Communication Product Specification AutoCAD MS Office Suite Salesforce, ADA, AutoCAD, budgets, change management, COUNCIL, creativity, customer satisfaction, direction, documentation, innovation, interior design, team lead, leadership, materials, meetings, MS Office Suite, Office, organizational, personnel, presentations, Problem Resolution, processes, procurement, programming, Project Coordination, Real Estate, Retail, sales, Space Planning, Specification, Strategy, Verbal Communication, Written Additional Information STATE OF ILLINOIS LICENSE , Registered Interior Designer #161.000401 . ",1 " VOLUNTEER ACCOUNTANT Summary CPA candidate with 15+ years of strong financial accounting and audit experience and knowledge of Internal Control, Enterprise Risk Management and GL, PL, BS reconciliations, work papers, cost, cash control, AP and AR on different accounting software's. Participated in the coordination of financial planning and budget management functions Monitored and analyzed monthly operating results against budget Managed preparation of the official annual report of actual revenues, transfers, and expenses, financial outlooks and forecasts. Collaborated with department managers and corporate staff to develop business plans Created a guide of financial control and planning procedures Exceptional communication and interpersonal skills; adept in forming strong working relationships with diverse internal and external business partners Accounts receivable/payable, payroll, corporate expenses analysis, and taxes Proficiency in bookkeeping, reporting, journal entries, and account reconciliation Entrusted to process high responsibility tasks and to work independently Demonstrated professionalism when communicating with department managers, clients, and suppliers Interacted with a wide variety of personalities while developing business plans and preparing reports Supervised role mapping, workflows, and delegated tasks; oversaw work of coworkers which enhanced leadership, teamwork and team coordination abilities Strong quantitative technical and accounting skills Independently driven to accomplish immediate assigned goals and long term company objectives. Highlights Analytical reasoning Financial statement analysis Strength in regulatory reporting Compliance testing knowledge Understands foreign tax reporting Budget forecasting expertise Account reconciliation expert PeopleSoft knowledge Great Plains familiarity Complex problem solving Excellent managerial techniques Strong organizational skills SEC and call reporting proficiency General ledger accounting Expert in customer relations Superior research skills Flexible team player Advanced computer proficiency (PC and Mac) Effective time management Accomplishments Formally recognized for excellence achieved in financial analysis, budgeting and forecasting. Experience 11/2012 to 09/2013 Volunteer Accountant Company Name － City , State Federal compliance, review, and preparation of corporation, insurance, partnership and private foundation tax returns. Coordinate with fixed asset accountant the necessary information for correct tax depreciation calculations, review tax depreciation calculations and schedules for accuracy. Analyze accrual accounts for deductibility pertaining to the provision and tax return. Assist in the completion of the tax footnotes for the annual statements. Identify reportable transaction disclosures for consolidated tax return and prepare tax filings for new entities, dissolutions and liquidations and assist with audit requests, research and implementation of tax consequences. Participate in the implementation of new provision, fixed assets, and ERP systems. 05/2009 to 10/2012 Accountant Company Name － City , State Responsible for various general accounting duties including accounts payable, banking, check requests and special projects as needed. Processed accounts payable; including purchase order entry, invoice approval and entry, follow up with vendors, aging reporting, processed daily checks and various credits. Assisted with month-end close and financial reporting. Performed monthly reconciliation of all bank accounts, including reconciliation of deposits with accounts receivable. Maintaining accounting records and preparing accounts and management information for small businesses (accountancy); advising clients on business transactions, such as mergers and acquisitions (corporate finance); Advising clients on areas of business improvement, or dealing with insolvency; detecting and preventing fraud (forensic accounting); managing junior colleagues. 11/1997 to 05/2005 Accountant / Manager Company Name － City , State Performed periodic budgeting/modeling to project monthly cash requirements and prepared financial and regulatory reports required by laws and regulations for the addition and opening of offices in Ajman and Sharjah. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Executed accounts receivable reporting enhancements and reconciliation procedures in order to integrate QuickBooks accounting software and vision software. Managed accounting operations, accounting close, account reporting and reconciliations and received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Developed online invoicing procedures with several customers in order to streamline the accounts receivable process, which reduced invoice turn-around by a minimum of 30 days. Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations. Education 8 2013 Masters of Business Administration : Accounting Keller Graduate School of Management － City , State , US 2014 Masters of Science : Accounting & Financial Management Keller Graduate School of Management － City , State , US Certificate in Essentials of Bookkeeping and Computerized Accounting New York City College Of Technology New York AND Holding NYS driving license of "" E "" type. Skills Proficient in Microsoft Office Suite, Access, QuickBooks, Turbo Tax, Vision Accounting Software, Peach Tree, Dac-Easy, Sage, PeopleSoft and advance Microsoft excel ",18 " VP MARKETING & COMMUNICATIONS Summary Marketing manager and writer offering a comprehensive background in the development and execution of strategic marketing communication plans across all platforms to drive customer acquisition and retention. Highlights New customer acquisition Brand development Multi-media marketing CRM management Account management Copywriting Direct mail campaigns Interactive marketing Accomplishments Increased sales up to 80% year over year for 118-store retail chain through email marketing campaigns. Increased sales by 7% over baseline on average for national promotions. Exceeded customer retention an average of 0.66% with return on investment of 11.6%. Exceeded goals through teen driver safety program by r educing claim losses by 0.70% and increasing retention by 3.4% . Best in Show Award – Insurance Marketing Communications Association. National Award of Merit – United States Department of Transportation, U.S. Coast Guard. Trademarks for branding from the United States Patent and Trademark Office. Experience VP Marketing & Communications November 2015 Company Name － City , State Develop marketing strategy and business plan for creative agency promoting ecological consciousness of the sea and supporting the coastal business community. Manage all marketing and communication programs. Cultivate business leads to expand market. Create content and email marketing, press releases, and social media posts. Research Advocate March 2012 Company Name － City , State Review grants proposals for cancer research providing perspective and recommendations. Present critiques to panel of research scientists at Peer Review meetings in Washington, DC. Account Executive June 2013 to November 2015 Company Name － City , State Email and Social Media Marketing Management - Researched markets and worked with lead vendors, then executed, tested and analyzed targeted marketing campaigns using a variety of email service platforms for programs that resulted in increased sales up to 80% year over year for 118-store retail chain. Marketing Campaign Manager – Create and present strategic proposals to business leaders and manage all facets of clients' marketing programs including website, video, social media, info graphics, advertising and public relations. Responsible for achieving the business goals of multiple accounts in various industries by executing campaigns and analyzing results. Project Management – Develop project schedules, calendars, budgets and timelines and execute new product launches and marketing campaigns while managing internal staff and external vendors for on-time high quality deliverables. Analyze results and adjust to optimize success. Event Management – Develop and execute event plans and work on site at dozens of client grand openings and press events that include hundreds of people and top government officials. Internship Program Manager – Recruit and manage college interns and company internship program. Sr. Marketing Project Manager October 1988 to February 2012 Company Name － City , State Customer Retention Manager – Exceeded corporate customer retention goal by launching multi-channel retention programs geared toward distinct sales and customer segments. Analyzed results and adjusted target segments accordingly. Company Magazine Creator and Manager – Developed, launched, and managed cross functional teams to produce the customer magazine, “MetLife, Your Life,” to increase customer retention and referrals, encourage product cross sales, and promote safety to reduce claim losses. Three issues are published each year in twelve versions to targeted audiences with total circulation of more than 700,000 per issue. Project yielded increased customer retention of 0.66%, exceeding goal, with return on investment of 11.6%. Led quarterly executive publication advisory team. Website Manager –Developed, launched, and managed the complementary digital version of “MetLife, Your Life” magazine, metlifeyourlife.com, with strategic links to metlife.com and premier safety organizations to optimize SEO and cross sales. Teen Driver Safety Program Manager – Created and managed teen driver safety program to reduce accidents, injuries and claims and retain customers. Thousands of teens enrolled countrywide resulting in customer retention lift of 3.4%, and reduced claim losses by 0.70% exceeding goals. Partnered with IT for programming and fulfillment and reported retention results regularly to senior management. New Product Development Management –Launched enhanced auto, home, boat, and GrandProtect insurance products ensuring understanding of new features at all touch-points throughout the company including all sales distribution channels and customer service. Safety Program Manager – Created, developed, launched and managed driver safety discount programs for Top Driver and the National Safety Council working with IT, underwriting, claims and sales departments. Insurance Policy Package Redesign Team Leader – Led inter-departmental team to advise programmatic and customer-friendly enhancements to MetLife Auto & Home insurance policy package to improve customer experience. Sales Incentive Program Manager – Developed and administered a variety of incentive programs to increase sales throughout MetLife Sales Distribution. Fostered enthusiasm for programs with on-pace reporting. Average increased sales rate 7% over baseline for national promotions. Sales Recognition Manager – Collaborated with cross-functional teams and developed, kicked-off, and managed recognition programs for sales associates including programs for sales management, captive agents, independent agencies, and national and group accounts. Market Research – Research insurance industry activity and develop new initiatives to stay ahead of the competition. Utilized customer and public surveys and focus groups to tap into consumer insights. Correspondent January 1988 to January 2000 Company Name － City , State Reported on and wrote local interest stories. Columnist for monthly food and entertainment feature entitled ""RSVP"" which ran for five years. Education BA : Communication University of Pittsburgh － City , State BA : Business University of Pittsburgh － City , State Professional Designations Associate of Insurance Service (AIS) Associate of Personal Insurance (API) Skills Business strategy, content creation and management, email marketing, social media, public relations ",20 " PROJECT COORDINATOR/SITE ACQUISITION AND CONSTRUCTION Professional Profile Skilled Project Coordinator bringing extensive background in Site Acquisition and Construction. Organized, resourceful and detail-oriented with exceptional planning and decision-making abilities.  Experience September 2015 to Current Company Name City , State Project Coordinator/Site Acquisition and Construction Process Purchase Order Requests and issue Purchase Orders. Track pay point deadlines for all job sites in order to ensure that financial deadlines are met. True up sites to ensure they will pass client auditor review, prior to actualization of Site Acquisition project milestone while maintaining a score of 99% rating with client. Assist Project Manager on a daily basis with compiling reports and reconciliation of budget reports. Manage budget and job costing for over 600 projects to date. Participate in weekly meetings with customer via telephone conferencing. Attend semi-weekly meetings with client. Handle all other tasks that are out of the ordinary on a daily basis. Current job responsibilities include data entry and require me to perform Site Acquisition related tasks daily in MS Office, NORAD, Oracle, Nsite, Filenet, Share Drive and REM. April 2013 to March 2015 Company Name City , State Construction Coordinator II Download and check closeout documents for accuracy. Change naming convention on each document in order to comply with client's standards. Download and check closeout photos to ensure that all required photos are correct and submitted. Upload closeout documents and photos in client's database. Assist Project Managers with site audits to ensure accuracy. Work with vendors on a day-to-day basis to collect missing or incorrect documents and photos. Process documents and photos for over 1,000 job sites. When necessary, assist change order department with processing vendor change orders. Collaborate with the scoping department to ensure change orders are accurate. Operate as a team member in order to meet and exceed client deadlines. November 2004 to April 2013 Company Name City , State Administrative Assistant/Office Manager Provide high level administrative support to President and Vice President. Plan and organize daily operations in order to ensure all projects are on schedule. Process payroll weekly through ADP; handle Accounts Receivable and Accounts Payable. Maintain books for five companies which include reconciling checking and credit card accounts on QuickBooks. Create and maintain budget reports for tracking expenses for each job site. Place orders for materials needed for job sites when necessary. Prepare and upload closeout documents and photos for each job site. Make travel arrangements for all personnel. Education University of the Incarnate Word City , State Bachelor of Arts University of Texas City Paralegal Certificate Skills Accounts Payable, Accounts Receivable, administrative support, ADP, budget, credit, client, data entry, database, Filenet, financial, job costing, materials, meetings, MS Office, Oracle, Paralegal, Process payroll, personnel, QuickBooks, reconciling, telephone, Make travel arrangements ",19 " SVP, REGIONAL SALES DIRECTOR WEALTH MANAGEMENT Executive Profile * Exceptional follow-through abilities and detail oriented; able to plan and foresee strategies from concept to successful completion * Versatile; proven ability to manage multiple projects * Able to build lasting rapport; posses strong interpersonal skills; able to work effectively with individuals on all levels, effective motivator of self and others * Capable speaker and communicator, with refined skills in presentations, education, and client relations building * A resource person, problem solver, trouble shooter and a creative turnaround banker * Self-assured, confident, dependable and responsible in pursuing and closing sales; thrive in challenging situations requiring the ability to learn new skills Associate with an organization that will benefit from my initiatives, capabilities and contributions, ultimately qualifying for advancement and increased decision-making responsibilities: Core Accomplishments Developing business within emerging and highly competitive business market; outstanding presentation, leadership qualifications Responsible of managing a team of 24 relationship managers for delivering personalized financial strategies to affluent clientele through banking and borrowing needs, as well as, investments services. My responsibility and accountability is to manage a team that service a portfolio of affluent households with investable assets of $500, 000 up to $2,000,000 . The primary objective of this trusted advisor is to grow client assets, retain and acquire new clients through being the single point of contact for all banking needs.. This role will require a holistic delivery of outstanding service and sales solutions to meet clients' financial needs and goals Professional Experience Company Name September 2014 to Current SVP, Regional Sales Director Wealth Management City , State Responsible of managing a team of 24 relationship managers for delivering personalized financial strategies to affluent clientele through banking and borrowing needs, as well as, investments services. My responsibility and accountability is to manage a team that service a portfolio of affluent households with investable assets of $500, 000 up to $2,000,000 . The primary objective of this trusted advisor is to grow client assets, retain and acquire new clients through being the single point of contact for all banking needs.. This role will require a holistic delivery of outstanding service and sales solutions to meet clients' financial needs and goals. Company Name April 2014 to September 2014 SVP, Group Leader City , State Managed Citizens Bank's Business Banking Contact Center in RI and PA, this was a Short term project to enhance the client experience and to create efficiencies in all Phonebank related sales activities. Total FTE responsible 210 Company Name April 2004 to March 2014 SVP, Regional Manager-Business Banking Group City , State * Manage a team of 21 Business Banking Officers in Boston Downtown Region * Member of Citizens Management advisory council. Company Name January 2002 to April 2004 Business Banking Officer City , State Company Name April 2000 to December 2001 Branch Business Banker City , State Company Name January 1997 to January 1999 Department Head, Men's Wear City , State * Managed a sales staff of 15 and established a follow-up program for the sales team * Expanded Dockers Men's Wear business from $2 mil to $3 mil while maintaining gross margin in excess of 50% * Analyze needs, submit recommendations and implement cost-effective programs encompassing market research, sale support materials and customer services Education Babson College Executive Education 2011 MA : Executive Leadership Management Programme Babson College Executive Education Executive Leadership Management Programme 2011 Investment Licenses Series 7 & Producers Life and Health registered in MA Commercial Lending Training Program 2008 Citizens Bank Commercial Lending Training Program, Citizens Bank, 2008 Moody's Analytic's, inc.. University of Ottawa 1997 BSc : Economics BSc Economics 1997 University of Ottawa Professional Affiliations Citizens Management advisory council Presentations Capable speaker and communicator, with refined skills in presentations, education, and client relations building. Skills Sales, Market Research, Sales Staff, Sales Team, The Sales, And Sales, Clients, Regional Sales, Sales Director, Solutions, Wealth Management, Class, Client Relations, Closing, Closing Sales, Coaching, Comprehensive Large Array Data Stewardship System, Confident, Credit, Customer Service, Detail Oriented, Exceed, Journal, Leads, Problem Solver, Receptionist, Retail Sales, Self Motivated, Territory, The Sale, Sales Activities, Series 6, Series 7 ",21 " ADJUNCT INSTRUCTOR, VOLUNTEER CAREER ADVISER Professional Summary Administrative professional with extensive experience in academia, sales, customer service in a number of venues. Highly competent in persuasive customer communication as particularly evidenced in the six years of serving as an on-line sales consultant and business owner. Desires a position in customer service where compelling communication plays a strong role. Core Qualifications Results-oriented Excel in all areas of customer service Client-focused Microsoft Office Reports generation and analysis Contract negotiation/review/drafting Quick learner Training and development Experience Adjunct Instructor, Volunteer Career Adviser Oct 2013 to Current Company Name － City , State Teach courses on American and International Politics. Work with career staff to assist undecided and graduating seniors. Consultant (Company is being dissolved due to declining economy) Jan 2009 to Current Company Name － City , State Began consultancy as a professional and academic writer specializing in grant writing projects. Currently completing coursework in the extension program at the University California at Irvine program for certification as an Independent Educational Consultant. Organizational Culture Advisor, Customer Service Agent (Project work) Jul 2014 to Oct 2014 Company Name － City , State Performed all duties related to the sales and promotion of architectural products. Worked with Vice-President on conceptualizing new ways in workforce training. Apparel Associate -Seasonal Position Jan 2014 to Jan 2014 Company Name － City , State Maintained organization of fitting rooms. Managed return purchases. Worked the register at times of peak business. Secretary to the Board of Directors Oct 2012 to Oct 2013 Company Name － City , State Liaison for the Board to ameliorate tensions between parties during the time the Theatre closed. Director of Education Programs Oct 2005 to Jan 2009 Company Name － City , State Conceptualized and designed a program to retain Millennial and Boomer talent at early career stages and facilitate cross-generational collaboration. Worked with CEO in development of national marketing strategies and product for Millennial ""at-risk"" students, responsible for assessments and debriefings of key client stakeholders. Director of Career Services Jul 2002 to Oct 2005 Company Name － City , State Changed career services office to career development/service learning model based on Cognitive Information Processing model (one of only 16 such centers nationwide). Realized 40% increase in student usage of services and 67% increase in job placement. Developed a Leadership Fellows Program for national experiential learning opportunities. Changed curriculum to include course for rising sophomores/transitioning juniors: ""Seminar on Career Development and Professionalism"" combining both theory and extensive praxis Received institutional recognition based on Center achievements. Personally recognized as one of only 3 departmental directors to achieve highest levels of performance excellence, i.e. pushing University forward."". Graduation Auditor/Adjunct Assistant Professor Oct 2001 to Apr 2002 Company Name － City , State Served as assistant registrar in addition to reponsibilities of auditing every senior for suitability to graduate. Also taught courses as Visiting Assistant Professor. Adjunct Associate Professor/Academic Advisor Oct 1996 to Apr 2001 Company Name － City , State Taught 6 classes on Organizational Behavior and Politics. Advised over 100 students. Education B.A , Middle East Studies May 1986 Fordham University － City , State , US GPA: Summa cum Laude Summa cum Laude Middle East Studies, Recipient of High departmental honors. M.A , Political Science 1989 Fordham University － City , State , USA Graduated with GPA of 4.0. Professional Affiliations I have worked with NACE and NAACADA (Academic organizations). I constantly attend either in person (DC) or on-line meetings with a host of organizations that offer professional guidance and advice, Skills Academic adviser and analyst. Consultant with strong client focus, grant writing. Leadership skills in several venues, marketing strategies, office skills, sales, published and technical writer. Additional Information HONORS AND AWARDS Chapter Member of design team of Top National Award Winning Millennial Emotional Intelligence Assessment Product ""Education-In-Motion,"" HR Executive, 2006 Highest Professionalism,"" University of Charleston, 2002-2003 Outstanding Service Award 2001, New York University New York University Dean's Dissertation Fellowship 4 ",16 " DOMESTIC VIOLENCE COUNSELOR ADVOCATE Summary I am a responsible self-starter who communicates well and is dedicated to providing great customer service and staff support. I am comfortable working autonomously or in a team-based setting. I am both calm and  focused, great at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.  Experience 01/2015 - Current Company Name － City , State Domestic Violence Counselor Advocate The nonprofit organization that I work for has had a contract with the Department of Children and Family Services of San Bernardino County since 2010 to provide Domestic Violence counseling, education, advocacy and support for their staff and clients at their Eastern office. I work onsite at the county office Monday through Friday 8am to 5pm and provide the follow Duties; crisis intervention, trauma informed care, preventative services, and support services to victims of domestic violence; their families, as well as CFS staff. Services include assessing victims for danger, safety planning, assisting victims to get into emergency shelter, providing weekly domestic violence education classes and groups, accompany and advocate for clients at the Juvenile Dependency and or superior court, as well as linking victims up with additional resources in their community. How I provide support services to the department staff is by attend daily RAM's (Risk Assessment Meetings). These are meetings where the social workers and I provide the information collected from the family and present them to CFS social workers, supervisors and management regarding which key factors are present, which are not, assessing the degree of risk in a family and if the family has a plan, support system and the likelihood of future maltreatment to a child or adolescent. I will also attend TDM's (Team Decision Making meetings) a Team Decision Making meeting is a collaborative process designed to produce the best joint decision concerning the family, the child's safety and placement, with contributions from: Children, Family, CFS staff, family members/parents, the child (when appropriate), community partners, service providers, foster parents, family's support networks, and other supports as invited. I follow-up and documented the outcome of each referral till services are completed and cases are closed. I also present yearly workshops and training for CFS staff, new hires and interns regarding domestic violence. I also continuously develop and provide brochures, written material and the latest information to raise the awareness of domestic violence. Part of my regular office duties includes completing a daily service log, daily case notes, new client intakes, preparing referral outcome reports and letters for the department or court and monthly summary reports.   02/2013 - 07/2015 Company Name － City , State Shelter Hotline Advocate I took a graveyard position at this shelter working 4 nights a week 10 hours each night from 10pm to 8am my duties included; Taking nightly hotline calls: conducting crisis intervention over the phone and in person, conducting shelter intakes if appropriate or referring the caller to other requested resources in their community. I would provide onsite supervision of the shelter and its residence overnight. Daily duties included: Walking the shelter every hour assuring that the residents follow the house rules for example safety, bed time, curfew, noise level and any conflict resolution that may occur. Working with shelter clients consisted of teaching independent living skills such as, cooking, household chores, laundry, personal hygiene, interpersonal communication, and the effects of domestic violence as well as working with them on communal living skills. Occasionally I would dispense medication, first aid, hygiene products or transporting the clients and their children to the ER as needed.  I performed daily documentation of client's behavior, actions and needs that they may have throughout the night in their file. Part of my administrative duties was to maintain, update and submit accurate documentation of our hotline reports, and closing the files of clients that exited the shelter. I would also make sure the shelter and offices were maintained in a clean, organized fashion by providing a variety of housekeeping functions on a daily basis. I was frequently asked to ensure that all new personal were well versed and trained on the overnight shelter operations and procedures by providing training for new employees, interns and volunteers.  08/2008 - 04/2013 Company Name － City , State Domestic Violence Counselor Advocate I began working with this agency as an administrative assistant helping the office program director, my regular office duties included, answering and screening a heavy volume of phone calls which for the first 2 years included hotline calls, handling the mail, filing, making copies, maintaining accurate inventory of office supplies, ordering supplies and assisting Clients with intake paper work. After completing the state mandated 40 hour training I worked my way up to advocate part of my new duties included assessing clients and providing crisis intervention when needed. I facilitated support groups and life skills, empowerment workshops. In 2009 when our office program director left I took over managing the day to day operations of our outreach center as well as working with clients one on one from 2009-2011. The added responsibility was to coordinate with a local organization that provided us with food for our food pantry when we used to buy the food in the past. I collaborated with local community partners, agencies and organizations so that we all work together to provide clients and their families with as many services as they need on the mountain. I planned and put on fundraisers and event in the community to raise awareness for domestic violence and sustain our agency, this was accomplished by our take back the night event, our candlelight walk, ice cream social as well as tabling at yearly resource fairs and making presentation to our local schools, agencies and organization. I was also responsibly to train our new office hires and volunteers as well as doing my part in presenting at our State Mandated Domestic Violence training that the agency conduct 2 times a year.   09/2005 - 07/2007 Company Name － City , State Administrative Assistant My general office duties included fielding and screening phone calls for administration and sales representatives. I handled daily billing and invoicing for two office locations one being out of state in Saint Louis MO. I was responsible for all the accounts receivable and collections. I assisted in coordinating LTL shipping and prepared import documentation for customs, Acor imported their ball bearing parts from China. I prepared all daily reports, spreadsheets, return goods authorizations and payable verification and verified potential client's credit references and provided references for existing clients. 09/2000 - 06/2005 Company Name － City , State Administrative Assistant My responsibilities included conducting I-9 review, drug test, reference and criminal background checks on potential employees in accordance with EEOC regulations and agency standards.   My daily duties included updating and maintaining client and employee data on the agency's computerized system. Performed clerical duties such as typing, faxing, and sending e-mails, as well as, handling all of the agency's correspondence. I addressed clients and employees inquiries/concerns by assisting them or directing them to the appropriate party in a timely manner. I scheduled and conducted interviews with clients and potential employees. I performed follow-ups with clients during employees first month of work and checked on them on a regularly basis. Responsible for all accounts receivable and accounts payable. I also created and maintained the agency's website. Education 1995 Citrus College General Education General Education 1992 Glendora High School West College Medical Assistant High School Diploma Domestic Violence 40hour training Languages Bilingual Fluent in Spanish Skills Microsoft Office: Word, Excel, Power Point, Outlook * Programs: AIMsi, OMS Systems, UPS Worldship and ALICE, Apricot. * Type 40 WPM, 10-key touch by Sign & Touch ",4 " HR SPECIALIST Summary Dedicated, Driven, and Dynamic with over 20 years of customer service expertise. Motivated to maintain customer satisfaction and contribute to company success with an emphasis in personnel and process management. Solid team player with proven ability to establish rapport with clients.  Skills Type 50 wpm and 10-Key by touch Microsoft programs Word, Excel, Access, Outlook, PowerPoint Personnel management and Telephone inquiries specialist Excellent customer service skills with call quality and customer satisfaction as primary focus. Inbound and Outbound contact center experience Excellent oral and written presentation and seasoned in conflict resolution  Experience Hr Specialist May 2007 to Oct 2008 Company Name － City , State Accenture Peopleline Email Management Team. Received inbound emails from clients as initial point of contact to answer questions related to HR policies, practices or to resolve issues. Helped the client by answering their inquiry, resolving their issue or routing their email to a caseworker for resolution. Recorded and tracked the client issue via the case management tool from initiation to resolution. Maintained records of customer interactions and transactions by documenting details of inquiries, complaints, and comments as well as actions taken. Customer Service Representative Mar 2007 to Feb 2008 Company Name － City , State Maintained records of customer interactions and transactions by documenting details of inquiries, complaints, and comments, as well as actions taken. Developed and implemented filing and delivery methods for FMLA and Short Term Disability documentation to respective global clientele. Facilitated communication for the Absence Management Team to clients and internal departmental teams. Organized and maintained payroll and people services database management system. Communicated to clients and internal/external departmental teams mitigated risks and resolutions regarding policy, transactions and other queries Call Centre Shift Supervisor Aug 2003 to Mar 2007 Company Name － City , State Answered and Dispatched calls for Medical and Professional clients in the San Antonio and surrounding areas. Provided call monitoring to ensure staff was adhering to quality call control. Maintained On Call books for various medical staff to ensure that the correct staff was contacted during after hours and weekends.  Education and Training Certificate of Completion *Business Administration 1997 Texas A&M Extension Services － City , State Skills 10-Key by touch, Type 50 wpm, filing, Access,  Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word ",0 " MARKETING AND CORPORATE COMMUNICATIONS MERCHANT SERVICES TRANSITION COMMUNICATIONS PROJECT MANAGER Summary A results-oriented professional who cultivates strong and effective working relationships with internal and external partners to establish and achieve mutual communications objectives for advancement of company's business strategy. Highlights Advanced Microsoft Office including Visio, MS Project, PowerPoint and Adobe Creative Suite SharePoint, Citrix, Live Meeting and WebEx Expertise Advanced Project Management and Implementation Written, Verbal and Interpersonal Skills Vendor and Relationship Management Expertise Communications and Negotiation Experience On-Time Goal Achievements of 95% Proficiency Rate Experience Marketing and Corporate Communications/Merchant Services Transition - Communications Project Manager - Contractor 05/2012 to Current Company Name City , State Manage, write, and edit external client communications and content to meet transactional needs of multiple business merchants. Also manage project risk through comprehensive mitigation assessment and planning techniques. Initiate, define and manage marketing campaigns across business channels for direct mail programs within a matrixed environment. Actively manage the work efforts of multiple functional resources through the project plan. Strong partner relationship management, influencing, collaboration, and negotiating with senior business managers to gain commitment and accomplish shared goals. Lead matrix process for cross-functional teams to develop and execute client communications for various groups of merchants as part of Bank of America Merchant Services joint venture with First Data for merchants transitioning to preferred processing platforms. Engage and collaborate with key stakeholders on high-profile projects for distribution of printed and digital marketing collateral requests. Develop documentation; monitor and report project status; assesses the effectiveness and accuracy of documentation. Initiate and maintain reporting relationships with project stakeholders including team members, peers, managers, customers, vendors, and other affected departments to coordinate efforts across multiple business units and ensure continuous efficient management of projects; gathers input and feedback. Effectively assists in directing both internal and external resources to achieve business solutions within project guidelines. Collaborate and communicate with other project managers and leaders to coordinate cross-project initiatives and activities. Ability to handle multiple priorities and work well under pressure with multiple deadlines. Engage and collaborate with key stakeholders on high-profile projects for distribution of printed and digital marketing collateral requests. Prioritize and perform a variety of concurrent tasks with minimal direction. Review and edit mail data files for creative production Manage vendor relationships simultaneously meeting campaign execution deadlines with ability to adapt to unexpected requests. Strong time management skills and sense of timeliness in meeting commitments. Maintain accurate status reports/summaries and regularly communicate status to leadership, business partners, and other key stakeholders on a weekly basis. Met overall goals with 95% proficiency rate. Understand proficiency of customer's tactical goals to effectively participate in the development and implementation of business solutions to manage project risk through comprehensive assessment and planning techniques. Manage work efforts through the project plan for basic scope control procedures utilizing multiple functional resources documenting and monitoring project status to assess effectiveness and accuracy of campaign. Analyze and report project status and research information; monitor project performance to maintain the quality of services, deliverables, and content. Timely response to operational issues and RFI's within defined area to identify and eliminate obstacles to solution plans, business goals or implementation. Develop contingency plans to meet compliance requirements with company practices. Engage all internal stakeholders to ensure communications are relevant, timely and delivered at desired intervals. Responsible for campaign design and production and distribution. Project planning, scheduling, tracking and reporting. Proven project management skills with ability to execute and drive stakeholder agreement. Spreadsheet, database and relevant project management experience. Proficient multi-tasker, with the the ability to manage multiple initiatives concurrently. Write and manage ""standard content"" used for client communications. Strong detail-orientation and problem solving skills with effective planning, time management and organization skills. Ad-hoc project and reporting on an on going basis. Project Manager 01/2007 to 01/2011 Company Name City , State Institutional Client Services, Marketing Project management for product implementations, asset consolidations and email campaign project requests. Engage outside vendors as well as other key marketing areas including Fulfillment, Information Technology, Creative Services, and Print Production. Status reporting of project work related to implementation of tactical product, segment and institution-specific marketing programs. Identify and log marketing plan-related issues or risks, and escalate as appropriate following project management best practices. Communicate across marketing channels with partners to execute measurable, scalable and replicable programs aimed at solving a key business need or taking advantage of critical business opportunities. Establish and implement rigorous to moderate complexity or single work stream project management processes and methodologies to help ensure that projects are delivered on time, within budget, and adhere to high quality standards to meet client expectations. Track key project milestones and adjust project plans and/or resources to coordinate communications with all areas affected by the scope, budget and resource work being managed. Include data gathering, preparation of presentation materials, proofing, setting project timelines and change management. Perform quality review and escalate timeline issues and risks appropriately. Institutional Marketing Coordinator/Administrative Assistant/Budget Specialist 01/2005 to 01/2007 Company Name City , State Officer, Marketing Specialist 01/2000 to 01/2004 Company Name City , State Executive Assistant/Office Manager 01/1997 to 01/2000 Company Name City , State Education Villanova University - Six Sigma Green Belt Certification 2010 Advanced Project Management Certification and Project Management Essentials 2007 WBT Education Credits - Compliance and Project Management Courses - 7.25 CH 2012-2013 Continuing Ed Credits - Various business and financial service-related courses - 35+ PDUs 2013 King's College City , State Diploma : Secretarial Science 1983 Secretarial Science Skills Adobe, Ad, basic, budget, business solutions, change management, Citrix, Interpersonal Skills, consolidations, content, Client, database, direct mail, directing, direction, documentation, edit, email, financial, functional, Information Technology, leadership, marketing plan, marketing, marketing collateral, materials, mail, Microsoft Office, PowerPoint, MS Project, negotiating, Negotiation, organization skills, Print Production, problem solving skills, processes, Project Management, Project planning, project plans, proofing, quality, Relationship Management, reporting, research, RFI, scheduling, Six Sigma, Spreadsheet, time management, Visio, Written ",21 " BUSINESS DEVELOPMENT SPECIALIST Professional Overview Results-oriented Sales and Business Development leader with Technical Background Skill Highlights Excellent written, oral, and interpersonal communication skills Strong analytical, problem-solving, and conceptual skills Self-motivated, with the ability to plan, schedule and prioritize daily activities Works well in a team environment and independent assignments Proficient with SAP CRM, MS Office applications, advanced typing skills Professional work ethic with commitment to excel in changing environment Core Accomplishments   2013 - 2014 Awarded Microsoft M.V.P. six consecutive quarters for consistent top performer SAP Q3 - Q4 2015: Generated 13.3M Pipeline / 6.8M Closed Business SAP Q1 - Q3 2016: Generated 18.7 Pipeline / 2.3M Closed Business ​ Professional Experience March 2015 to September 2016 Company Name City , State Business Development Specialist Develop new business opportunities across the SAP Northeast Large Enterprise territory Consistently exceeded all Market Generated Opportunity and Revenue quotas  Strategically worked with my assigned filed representatives to develop and deploy go-to-market strategies to acquire new business for SAP Implement outbound marketing campaigns Maintain accurate and up-to-date information within CRM on all accounts Recommend and introduce key solutions to C-Level Executives within my territory  Leverage solution specialist and engineers to further qualify and develop opportunities Utilize SPIN Selling and BANT sales approach for business development Collaborate with assigned field reps and inside sales to develop territory strategies  January 2014 to March 2015 Company Name City , State Sales Optimization Specialist (contracted) Support Channel, Enterprise and Mid-Market Sales Teams with all sales processes Collaborate with Sales and Marketing teams to optimize and accelerate market qualified sales opportunities Lead disposition and tracking, to include forecasting and revenue capture for opportunities Performing lead re-qualification and prospect re-engagement to capitalize on opportunities delivered by marketing vendors Collaborate with sales to develop territory strategy  June 2012 to April 2014 Company Name City , State Marketing Specialist Microsoft Team Lead - Lead caller and liaison between Microsoft Client Success Associate and team of 23 Calling Agents. Coordinated and lead all meetings to discuss results of campaign analysis with Internal Client Success members and Key Microsoft Stakeholders. Conducted all training and coaching of Agents prior to Microsoft Certification Campaign Tester - Testing the validity of data, messaging and targeted contacts prior to a campaign going live Troubleshoot campaigns not meeting expected KPI's providing feedback and recommendations based on my findings Dell SonicWALL Chat Specialist - Support existing and potential Dell SonicWALL customers Event Recruitment - Inviting targeted key contacts based on client objectives to marketing events Appointment Setting - Scheduling firm date & time meetings with key contacts Lead Generation - Matching a prospects needs with a Client's service or product Education 2017 Rio Salado A.A. General Studies Related Coursework: Computer Technology Skills Technical Sales SAP Social Selling Business Development SPIN Selling Network Security Relationship Building Channel Partners Cold Calling ",5 " HR BENEFITS/LEAVE COORDINATOR Summary 13 years of Human Resources experience and 27 years of administrative experience working in various settings *Professional, detail-oriented, excellent time-management skills, team player, open and honest communicator, effective at maintaining confidentiality and multi-tasker. Skills Proficient in all Microsoft applications and HRIS systems (Banner, PeopleAdmin, Personnel Management Information (PMIS) System and Benefits Eligibility System (BES), VRS Navigator (VNAV)) Experience December 2016 to Current Company Name City , State HR Benefits/Leave Coordinator Provide consultation and assistance for all employee benefits. Assist Retirement/Benefits Manager in counseling employees on retirements as well as generate retirement calculations. Assist Retirement/Benefits Manager with retirement trainings. Promote and coordinate all aspects of the Highlander Wellness Watch program. Advise faculty/staff regarding leave policies and procedures. Interpret and apply policies, procedures and guidelines. Develop and present leave trainings for employees and supervisors. Content editor for the HR newsletter and HR website committee. Analyze and reconcile leave discrepancies. Process and maintain Workers Compensation claims, short term disability claims and FMLA requests. Coordinate return to work for employees on short term disability, FMLA and WC. Maintain OSHA logs and reporting to include OSHA 301 and OSHA 300A reports. Process employees leave corrections. Process leave share requests and coordinate payments with payroll. Calculate leave payouts for separating employees for payment. Process reports in Banner (HRIS) to ensure leave policies and procedures are being adhered to and applied in regards to FLSA regulations. Perform leave audits. Provide programmatic support to employees and supervisors for the on-line leave reporting system. Assist with other HR duties as needed to include job fairs, benefits fair, etc. Maintain confidential and sensitive information. November 2008 to November 2016 Company Name City , State HR Leave Coordinator Advise faculty/staff regarding leave policies and procedures. Interpret and apply policies, procedures and guidelines. Develop and present leave trainings for employees and supervisors. Analyze and reconcile leave discrepancies. Process and maintain Workers Compensation claims, short term disability claims and FMLA requests. Coordinate return to work for employees on short term disability, FMLA and WC. Maintain OSHA logs and reporting to include OSHA 301 and OSHA 300A reports. Process employees leave corrections. Process leave share requests and coordinate payments with payroll. Calculate leave payouts for separating employees for payment. Process reports in Banner (HRIS) to ensure leave policies and procedures are being adhered to and applied in regards to FLSA regulations. Assist with coordination of CommonHealth wellness program. Perform leave audits. Provide programmatic support to employees and supervisors for the on-line leave reporting system. Assist with other HR duties as needed to include screening job applicants, new hire orientation, exit interviews, open enrollment for health insurance and flexible spending accounts, job fairs, benefits fair, etc. Maintain confidential and sensitive information. June 2004 to November 2008 Company Name City , State Personnel Transaction Specialist/Human Resource Assistant Process new hires, transfers, promotions into Banner and PMIS systems. Perform audits for payroll processing. Process short term disability claims and FMLA requests. Process leave share requests. Coordinate docks with payroll. Perform other duties and tasks as needed. Maintain confidential and sensitive information. August 2002 to June 2004 Company Name City , State Communications Operator Refer patients to appropriate areas for treatment. Assist patients with questions and concerns via phone or walk-ins. Answer incoming calls on a seven-line phone system. Page doctors in a timely manner. Update call schedules as changes occur. File. Overhead all codes in a timely manner. Maintain patient confidentiality. Education and Training Bluefield College City , State Bachelor of Science : Organizational Management and Leadership Organizational Management and Leadership New River Community College Associate of Applied Science : Business Management Business Management Activities and Honors Society for Human Resources Management (SHRM) Colleges and Universities Professional Association for Human Resources (CUPA-HR) Skills Benefits, consultation, Content, counseling, editor, HRIS, HR, insurance, all Microsoft, Navigator, newsletter, Page, Assist patients, payroll, payroll processing, Personnel Management, phone system, policies, reporting, research, phone, website ",0 " EXECUTIVE CHEF Professional Summary Talented Executive Chef with twenty five years experience developing menus and working as head chef/owner of mobile catering business, fast food Cajun and Classical Seafood/Cajun/Creole Family restaurant.Twenty five years professional experience as a dynamic, resourceful and skilled Executive Head Chef with a proved success record in both fine dining and catering.Highly skilled chef with proved ability to produce quality menu items under tight deadlines. Core Qualifications Food and beverage handling expert Italian cuisine expertise Skillful kitchen staff trainer Ethnic foods preparation Capable concession stands manager Food cost control specialist French cuisine talent Food cost analysis expert American cuisine expert International culinary skills Ability to handle fast-paced Back of house operations environment as well as front of house understanding Ability to handle/resolve problems Kitchen productivity Successful kitchen staff supervisor Strong customer relationship builder Cash handling Plate presentation skills Special dietary needs expert Proficiency in inventory and ordering Food handling knowledge Proved leadership skills Food production quality knowledge Reliable, punctual and committed to High level of cleanly kitchen customer service maintenance Staff scheduling knowledge Interviewing and training ability Sensitive to cultural diversity Knowledge of basic food preparation Strong restaurant serving experience Knowledge of products and Team-oriented selections Willing to work under pressure Menu development skills Written and oral communication skills Open Table experience Good personal hygiene Proved success in up-selling Works well under pressure Basic knife skills Preparation of various food items Consistently complies with polices Uses proper sanitation practices and procedures Able to work in a fast paced Banquet operations and off-site environment catering expert Able to work with hands continuously Experience December 1987 Company Name City , State Executive Chef Operations Management: Food Preparation Responsible for coordination of up to 12 servers in restaurant with capacity of 200. Baked, roasted, broiled, and steamed meats, fish, vegetables and other foods. Estimated amounts and costs of required supplies, such as food and ingredients. Helped with preparation, set-up, and service for catering events. Performed all transactions in a cordial, efficient and professional manner. Prepared food items. Cleaned and inspected galley equipment, kitchen appliances, and work areas. Spoke with patrons to ensure satisfaction with food and service. Trained new employees. Trained kitchen staff on proper use of equipment, food handling and portion sizing. Responsible for the design and preparation of all menu items for private home/office setting. Supervised kitchen staff of 10 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down. Adjusted monthly menus to maximize use of seasonal local ingredients and delicacies. Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques. Managed preparation and presentation of the desserts for all catered events. Responsible for all kitchen operations such as banquet events, buffet lines, room service orders and hotel restaurant. Hired and trained staff of 12 food preparation employees. Oversaw 10 cooks and a Sous Chef as part of overall back of the house operations. Managed food and produce receiving process with 100% accuracy. Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen Developed popular daily specials with personally sourced ingredients for broiler and sauté stations. Responsible for daily set up of five stations. Developed popular daily specials with personally sourced ingredients for broiler and sauté stations. Ensured minimal product shrink and coordinated secondary usage of product Executed various kitchen stations and assisted with, meat, fish, sauté or pantry Informed patrons of establishment specialties and features Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Loaded dishwashers and hand-washed items such as pots, pans, knives Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events Specialized in preparing fancy dishes and/or food for special diets Stocked and rotated products, stocked supplies, and paper goods in a timely basis Supervised and coordinated activities of cooks and workers engaged in food preparation Used all food handling standards Collaborated with other personnel to plan and develop recipes and menus Compiled and maintained records of food use and expenditures Cooked food properly and in a timely fashion, using safety precautions Cooked the exact number of items ordered by each customer, working on several different orders simultaneously Created and explored new cuisines Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food Ensured consistent high quality of plate presentation Ensured first-in-first-out system with all ingredients labeled and stored properly Maintained contact with kitchen staff, management, serving staff, and customers Maintained system of control for storage temperatures and proper functioning of kitchen equipment Oversaw kitchen employee operations to ensure production levels and service standards were maintained Seasoned and cooked food according to recipes or personal judgment and experience Suggested additional items to customers, as appropriate, to increase restaurant sales. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Consistently adhered to quality expectations and standards. Delivered an exceptional dining experience with friendly, fast service. Completed closing duties, including restocking items and closing out the cash drawer. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Effectively used items in stock to decrease waste and profit loss. Correctly calculated charges, issued bills and collected payments. Checked in deliveries and signed off on products received. Received frequent customer compliments for going above and beyond normal duties. Education 2011 Le Cordon Bleu Culinary School City , State , USA Associate of Arts : Culinary Arts Hospitality and Restaurant Management Le Cordon Bleu Culinary Arts Hospitality and Restaurant Management Specialized in all aspects of culinary cuisine Professional Affiliations Member, Small Business Association (2005 - present) Member, USPCA United States Private Chef Association Skills allergies, Basic, Cash handling, closing, oral communication, cooking, cost analysis, cost control, customer service, fashion, fast, features, inventory, leadership skills, office, Works, Operations Management, personnel, presentation skills, profit, quality, receiving, safety, safety codes, selling, sales, scheduling, servers, supervisor, trainer, Health Department certified ",14 " DIRECTOR OF INFORMATION TECHNOLOGY Profile SUMMAR Y Applying technology and workflow solutions to business challenges is exciting for me because I love to learn and apply new lessons and approaches to support and enhance the organization to achieve its goals and mission. Core Qualifications C# Oracle SQL Oracle Information Management SQL Server SQL*Plus TFS SharePoint SharePoint Designer Database Design Database Administration Data Management ASP.NET Team Leadership IIS PL/SQL ADO.NET Tactical Planning Application Development Web Applications IT Strategy Microsoft SQL Server Software Development Agile Methodologies Requirements Analysis SDLC XML Information Technology SQL Software Project Management Project Management Analysis Business Intelligence Leadership Professional Experience Director of Information Technology 11/2012 to 08/2015 Company Name Provided application and network support services for the MSBA. The MSBA is a small quasi-public state authority who financially assists school districts in their school building projects. My group maintains a rackspace hosted asp.net solution tied to SQL Server. I had all the hardware and software refreshed as well as bringing the development group up to sql server, tfs, and VS 2012. I personally rewrote their utility and security library from VB.NET to C# and added many more classes to support more static helper functions. I also developed an architecture based on object modeling for a middle tier. I was the the login account administrator for the authority which utilized Santander Banking Services. I wore many hats with my team - developer, manager, network administration and help desk. I served as the project manager for all current projects and provided business analysis to work out business workflows for my team. I recommended Tableau as the authority's visualization business intelligence tool. We just started developing the infrastructure around the new business intelligence tool. We finished bringing in DSCI for data and phone lines and we are ready to have our phone system hosted in their data center. Team Leader 05/2005 to 11/2012 Company Name Lead clinical and research programming development and application support for applications developed by my group for the Cardiovascular Program. I had three teams under my leadership. I had the CAS and later the EMERIS group and I project managed the effort to replace a number of legacy systems with modern C# applications. The second group maintained professional and clinical billing for the cardiology department. The third group developed and maintained research applications for the cardiology's research department. I was the logical Oracle DBA who puts objects into production and I maintained our central job scheduler and placed those jobs into production as well. Chief Information Officer 07/2000 to 02/2005 Company Name Provide network, application and help desk support for the largest agency in the Commonwealth of Massachusetts, The Department of Mental Retardation. The agency is now called the Department of Developmental Services and at that time my network team of 5 managed the the entire state of Massachusetts office: 30 field office and 5 state school facilities. We upgraded to Zen 5.0 of Novell and remotely managed our desktops. We also developed client server model applications and the electronic service delivery model which was hosted in our facility with ITD's assistance. Our development platform was classic asp with vb.net and the back end was sql server. Director of Applications Development 02/1996 to 06/2000 Company Name Provided application development and support services to the Department of Youth Services. I lead the Year 2000. project to convert our Natural/Adabas mainframe system to a ASP web based application YSIS. I also helped out as a. banyan administrator to our Network Administrator. Education Master of Business Administration (MBA) : Management Information Systems, General Delta Mu Delta Suffolk University - Sawyer School of Management City Management Information Systems, General Delta Mu Delta Bachelor of Arts (BA) : Economics GPA: Omicron Delta Epsilon Economics Omicron Delta Epsilon Skills .NET, asp.net, VB.NET, Adabas, ADO, Agile, Application Development, ASP, agency, Banking, banyan, billing, business analysis, Business Intelligence, cardiology, client server, hardware, Data Management, Database Administration, Database Design, delivery, desktops, XML, help desk support, help desk, IIS, Information Technology, IT Strategy, Leadership, Team Leadership, mainframe, C#, office, SharePoint, Natural, Network Administrator, network administration, network support, network, Novell, object modeling, Oracle, Oracle DBA, developer, PL/SQL, Oracle SQL, phone system, programming, Project Management, Requirements Analysis, research, SDLC, Software Development, Microsoft SQL Server, SQL, sql server, Tableau, phone, Web Applications, Year 2000 ",2 " JAMAICA- APICULTURE EXTENSION SPECIALIST Summary of Skills Physical Planning and Land Management Urban and Regional Planning Land Use Planning Geographic Information System (GIS) Strong organizational and planning skills. Strong leadership qualities with flexibility; Able to work alone, as team member, or as supervisor. Skilled in communications, both written and verbal. Document creation and information management. Leadership Activities: Director of Sports - Students Union, University of Technology, Jamaica (2008-2009) University of Technology Student Union Award for Exemplary Service as Director of Sports (2008-2009) Education Bachelor of Science : Urban and Regional Planning University of Technology University of Technology, Jamaica Bachelor of Science (BSc) in Urban and Regional Planning High School Diploma Campion College Campion College, Jamaica High School Diploma Certificate of Education : (GCE), Advanced Level Subjects Four General Certificate of Education (GCE), Advanced Level Subjects Seven Caribbean Examination Council (CXC) Subjects Professional Experience Jamaica- Apiculture Extension Specialist 07/2013 to Current Company Name The assessment and management of government owned apiaries in a region of three parishes Inspection and monitoring of apiaries owned by both the government and bee keepers Training and development of bee keepers - how many bee keepers? The identification of areas for research and liaise between researchers and beekeepers how did you identify these areas and how did this help the business operations or grow business? Project conceptualization and implementation- preparing project proposals for group submission to enable grants to the beekeeping industry Supervises and monitors activities on group projects and community groups - what did you do? Prepare reports on a monthly, quarterly and annual basis outlining all activities carried out for the period Jamaica- Planning Technician 07/2012 to 08/2012 Company Name Member of the planning team assigned to the Portmore Development Plan Project. Conducting land use surveys in designated special areas of the development order region. Serving as team leader - what does leader do? Composed and submitted weekly progress reports to project supervisor, identifying any anomalies Acting as a liaison to the community; informing community members as to the nature of the development order project and briefing them on the upcoming community consultations. Input of land use data into Geographic Information System (GIS). Generation of land use maps for designated special areas using geographic information system (GIS). National Environment and Planning Agency, Jamaica- Planning Technician 06/2011 to 12/2011 Conducting land use surveys in designated special areas of the development order region. Serving as team leader for an assigned team. Composing and submitting weekly reports to project supervisor on work undertaken each week. Acting as a liaison to the community; informing community members as to the nature of the development order project and briefing them on the upcoming community consultations. Input of land use data into Geographic Information System (GIS). Generation of land use maps for designated special areas using geographic information system (GIS). 01/2011 to 01/2011 Company Name National Environment and Planning Agency, Jamaica- Planning Technician 06/2010 to 08/2010 Conducting land use surveys in designated special areas of the development order region. Composing and submitting weekly reports to project supervisor on work undertaken each week. Acting as a liaison to the community; informing community members as to the nature of the development order project and briefing them on the planned community consultations. 01/2010 to 01/2010 Company Name Jamaica- Planning Intern 08/2008 to 10/2008 Company Name Conceptualizing, researching, composing and presenting a proposal for the Conservation of the Historic Buildings in Emancipation Square, Spanish Town, St. Catherine Jamaica. Recruiting and leading a team of built environment professionals from within the organization to assist with and appraise the different technical aspects of the proposal. Conducting site visits and land use surveys of the Spanish Historic District; interpreted and presented data collected from such surveys using the Geographic Information System (GIS). Submitting proposal to the Tourism Enhancement Fund with the major aim being to gain funding for the undertaking of the proposed project. Project gained funding and was implemented. Member of the research team assigned to conduct land verification survey in the Windsor Heights Community of Central Village, St. Catherine. Tasks involved: Identifying and cataloging land parcels belonging to the UDC. Recording the location and current land use/land cover of land parcels identified using written and photographic techniques in addition to the Global Positioning Satellite system (GPS). Member of the planning team assigned to the Caymanas Estate Development Project. Tasks involved: Researching and documenting a number of land use alternatives for the upgrading of the Caymanas Estate Development Plan. The updating of existing land use and land cover maps within the project areas. Undertaking mapping using traditional cartographic techniques in addition to the use of the Global Positioning Satellite system (GPS) and the Geographic Information System (GIS). Undertaking socio-economic and land use surveys; interpreted and presented data collected from such surveys. National Environment and Planning Agency, Jamaica- Planning Intern 07/2008 to 08/2008 Involved in the compilation of policies for the Kingston & St. Andrew Development Order. Participating in the data gathering and analysis efforts for the development of the Kingston and St. Andrew Development Order. Undertaking land use surveys in the development order region. Using the Geographic Information System (GIS) to update land use surveys. 01/2008 to 01/2008 Company Name 01/2008 to 01/2008 Company Name 01/2007 to 01/2007 Company Name Memberships and Affiliations Royal Institute of Chartered Surveyors (RICS) Jamaica Institute of Planners Campion College Alumni Association Accomplishments University of Technology Student Union Award for Exemplary Service as Director of Sports (2008-2009) Certifications Four General Certificate of Education (GCE), Advanced Level Subjects Skills Land Use, Basis, Business Operations, Inspection, Operations, Proposals, Training, Global Positioning, Gps, Geographic Information System, Gis, Survey Technician, Liaison, Award, Excellent Written And Verbal Communication Skills, Land Use Planning, Written And Verbal, Recruiting, Documenting, Mapping, Topo, Progress ",8 " RADIOLOGICAL CONTROL TECHNICIAN Professional Summary Dynamic college student with over 3 years of nuclear experience working as a qualified radiological control technician working in the radiological control department in a variety of areas including limited facility decommissioning, and aircraft carrier Refueling on the CVN-72. Highly enthusiastic, self- motivating and resourceful professional. Summary of Skills 40- Hour Current OSHA 29 CFR 1910.120 Hazardous Waste Quick learner Adept multi-tasker Category 3 mixed waste worker training Life Harness Qualified U.S. Navy Article 108, Radiological Control Technician Qualification Self- disciplined Team Player Respirator Qualified Microsoft Word, Excel, PowerPoint  Self- disciplined Team player Self- disciplined Team player Experience Company Name City , State Radiological Control Technician 01/2016 to Current Provide radiological controls oversight of the deconstruction and remediation activities Perform daily monitoring of radiological work, radiological surveying, environment sampling and evaluation, and aiding in the preparation of documents that support the transfer of materials and equipment for disposal or release Provide radiological oversight and leadership for all crew personnel to ensure the highest radiological standards are kept. DOE L Clearence  Company Name City , State Radiological Control Technician 04/2012 to 10/2015 Provided work coverage and oversight for maintenance, operational and routine work that involved radioactive material Provided monitoring for radiation, contamination and airborne radioactivity in the work place Position responsibilities included: Performing required radiological surveys for free release of material per Article 701 of NAVSEA 389-0288 Performed surveys for contamination and radiation control, airborne radioactivity control and surveys to categorize waste for shipment Ensured ALARA principles are followed during work and respond to radiological emergencies as required, survey waste material, excess materials, vehicles, areas and other materials Maintained proficiency and qualifications through completion of work, self-study and training activities. Obtained a confidential clearance. Company Name City , State Aviation Ordnancemen Professionally and thoroughly trained in the areas of explosive, ordnance handling, and blasters maintained troubleshooting and repair on all weapons elevators onboard Specialized in servicing, inspecting and handling of all types of weapons and ammunition carried on Navy aircraft Duties performed included in-flight functions such as operating tactical weapons and communication equipment; performing in-flight maintenance of aircraft electrical and mechanical gear  Expert in tactical and technical guidance. Obtained a secret clearance Education NUCLEAR ENGINEERING TECHNOLOGY 2016 Thomas Edison , City , State , USA Recipient of Thomas Edison State University Military Scholarship Coursework in Engineering Continuing education in Nuclear Energy Engineering Technology Nuclear Energy Engineering Technology NUCLEAR ENERGY ENGINEERING TECHNOLOGY 2017 Thomas Edison State , City , State , USA Languages Bilingual, fluent in Spanish and English CERTIFICATIONS 108 Qualified ( Radiological Control Technician Certification) DOE Core Card Aviation Ordnancemen Certification ",23 " SENIOR ACCOUNTANT Summary SEASONED PROFESSIONAL WITH A PROVEN ABILITY TO PERFORM CRITICAL ACCOUNTING FUNCTIONS TO MEET BUSINESS NEEDS AND ENSURE REGULATORY COMPLIANCE FOR CORPORATIONS IN ENERGY INDUSTRY (POWER, GAS, CRUDE/FUEL OIL AND OTHERS). IN-DEPTH KNOWLEDGE OF ACCOUNTING PRINCIPLES AND PRACTICES, INCLUDING COMMODITY AND CASH SETTLEMENTS, TAX/FINANCIAL PLANNING, FISCAL ANALYSIS, ACCOUNT RECONCILIATION, MONTH/YEAR-END CLOSING, COMPLIANCE MANAGEMENT. FAST LEARNER WITH EXCEPTIONAL COMMUNICATION AND INTERPERSONAL SKILLS; ABLE TO BUILD RELATIONSHIPS WITH INDIVIDUALS AT ALL LEVELS-FROM FRONT-LINE STAFF TO THE CEO. TECH-SAVVY, PEOPLE-ORIENTED LEADER WITH 15+ YEARS IN ACCOUNTING AND PRIOR EXPERIENCE AS PART OF A LANDMARK FOOD SERVICE FAMILY BUSINESS IN HOUSTON. AREAS OF EMPHASIS: Accounting Management (AP, AR, GL) Budget, Performance & Variance Analysis Commodity Settlements Internal & External Audits SOX Compliance System Implementation & Optimization P&L Analysis & Reporting Gathering, Processing & Analyzing Data Internal & Fiscal Controls Financial Statement Preparation Cash Management & Account Reconciliation Tax Planning & Management ASPIRE (Accountability, Safety, Passion, Integrity, Respect & Esprit de Corp) Highlights MS Office, Oracle, Hyperion, Hyperion Retrieve, SAP, MerrillReports, DST, Bloomberg, PeopleSoft, IDC, Seagate Crystal Reports, Fundstation, Nucleus, Allegro, Citrix, A/P and A/R EDMS Experience March 2006 to June 2014 Company Name City , State Senior Accountant Managed accounting functions for power and gas company with a fleet of highly efficient power plants (93 natural gas and natural gas/steam cogeneration plants currently in operation or under construction) that provide 29K megawatts of clean, reliable electricity in 20 US states and Canada. Managed and executed accounting, treasury and administrative functions in fast-paced setting. Performed month-end close, journal entries (including non-standard entries), account and balance sheet reconciliations, variance analysis and forecasting functions. Executed commodity settlements to resolve pricing disputes, volume variances and other issues. Drafted invoices based on contractual agreements, and reported status and activity of Northeast U.S. plants to corporate offices. Prepared FERC reporting for plants with routine and non-routine accruals. Interacted with IT, scheduling, deal capture, legal, trading, commercial/ plant/business managers and other teams on daily basis. Selected Contributions: Successfully collaborated with plant accountants, gas schedulers and traders in interpreting and resolving challenges that arose between the company's Commercial Group and individual plants. Partnered with the Credit Group in managing prepayment and margin settlements, and coordinating long-term deposits. Gathered data, validated accuracy and prepared files for estimates, journal entries, recurring transactions and other financial management and accounting tasks. Planned and facilitated internal and third-party audit procedures, and maintained Sarbanes-Oxley (SOX) documentation to comply with internal controls. Expertly reconciled CES Margin Call deposit activity, which involved prepaid accounts and other liabilities, and roll-forward FRS quarterly and yearly schedules. As part of month-end closings, researched differences between financial and trading systems, and developed a margin to assist the Financial Accounting team. Participated in monthly calls regarding the operational status of plant facilities, and to coordinate complex accounting functions (General Ledger, AP/AR, month/year-end closings and other matters). Skillfully reconciled the Nucleus Trading System to PeopleSoft 9.1 financials, and further reconciled data to the GL to accurately document gross margin. October 2005 to March 2006 Company Name City , State Accountant / Analyst Performed accounting activities during a period of significant corporate change, as Borden Chemical, Inc., Resolution Performance Products, LLC and Resolution Specialty Materials, LLC merged with Bakelite AG to form the world's-largest producer of thermosetting resins with more than $4B in annual revenue. Managed accounting processes (AP/AR and account updates/reconciliations) with speed and accuracy. Interfaced with vendors and customers in resolving discrepancies and billing issues. Trained and mentored newly hired staff. Streamlined day-to-day procedures. Selected Contributions:. Defined and implemented highly efficient A/P processes and documentation. Liaised clients to seamlessly initiate Electronic Data Management System (EDMS) functions. March 2005 to October 2005 Company Name City , State Accountant Provided accounting expertise and support for investment management firm with $129B assets under management. Prepared quarterly, semiannual and annual financial statements, and oversaw SEC and other regulatory filings for 145 investment portfolios (64 retail funds, 28 variable annuity funds, 32 sub-advised funds, one contractual plan, one separately managed account and seven AIM private asset management portfolios. Met financial reporting disclosure requirements. Selected Contributions:. Identified and analyzed accounting and reporting errors, and recommended revisions as well as process improvements to eliminate redundant issues. Entrusted with the timely and accurate execution of financial statements and schedules, MD&As, expense ratios, total returns, report production processes, advisor compensation, fee tables, financial information and many other accounting tasks. July 2000 to August 2004 Company Name City , State Analyst / Rotation Conducted pre-bankruptcy accounting and financial analysis, and post-bankruptcy claims compression tasks for former provider of natural gas, electricity and communications products and services to the wholesale and retail markets. Prioritized and completed the full range of accounting actions, such as consolidating financial statements, reconciling accounts, preparing balance sheet summaries, schedules and annual reports. Coordinated and facilitated audits; systematically isolated, researched and resolved issues. Analyzed variances. Performed month-end closing processes. Enforced GAAP guidelines. Assisted in SEC filings. Selected Contributions: After bankruptcy proceedings, analyzed, reconciled and negotiated settlements of $.75B of the company's $100B+ claims filed against debtor entities, and secured agreements with claimants to resolve claims. Cooperated with governmental inquiries/investigations; worked diligently to minimize liabilities. Built the foundation for success with Antonio's Flying Pizza and Italian Restaurant, a multigenerational family business and landmark restaurant in Houston. Gained valuable experience at all levels of business and financial operations, beginning at the ground floor and advancing to Vice President. Education 1 1999 UNIVERSITY OF HOUSTON City , State Accountancy BBA GPA: Magna Cum Laude ~ Awarded GPA Improvement Scholarship Accountancy Magna Cum Laude ~ Awarded GPA Improvement Scholarship Credentials & Training: Notary Public ~ Texas Real Estate Salesperson License ~ ACE Yellow Belt Training ~ CPR Certified ~ Super User Training in PeopleSoft 7.5 to 9.0 ~ Communication and Interpersonal Skills Personal Information Active Volunteer, Houston-Chevron Marathon and BP MS 150 (Calpine) . continued. Languages Fluent in Italian and dual US and Italian citizen ~ Conversational in Spanish Skills accounting, accruals, administrative, AP, A/P, AR, asset management, balance sheet, billing, Bloomberg, Citrix, closing, Interpersonal Skills, CPR Certified, Credit, Seagate Crystal Reports, clients, Data Management, documentation, fast, financials, financial, financial management and accounting, Financial Accounting, financial analysis, financial reporting, financial statements, forecasting, funds, General Ledger, GL, Hyperion, investment management, Italian, legal, managing, Materials, MS Office, natural gas, Notary Public, Oracle, PeopleSoft, PeopleSoft 7.5, PeopleSoft 9.1, pricing, processes, producer, Real Estate, reconciling, reporting, retail, SAP, Sarbanes-Oxley, scheduling, settlements, Spanish, tables, User Training, trading systems, Trading System, treasury, annual reports, year-end Additional Information Community Involvement: Active Volunteer, Houston-Chevron Marathon and BP MS 150 (Calpine) . continued. ",18 " BUSINESS DEVELOPMENT DIRECTOR Summary Business Development Director driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care. Highlights Fluent in English and Spanish Action-oriented, results-oriented, ""take charge"" Sales and Customer Service Professional Superior communication skills Superb follow up skills Exceptional relationship building that leads to gaining the trust and credibility of individuals and groups Effective team player Capable of delivering a strong business case for client action with the skill set necessary to bring it to close Accomplishments Created strategies to develop and expand existing customer sales, which resulted in a 154% increase in monthly sales. Increased sales volume by adding 34 new accounts in the assigned territory. Managed a portfolio of 21 accounts totaling $14.5MM in sales. Experience Business Development Director 11/2012 to Current Company Name City , State Managed 3 Franchise , Kia , Hyundai , CDJR ( Chrysler,Dodge,Jeep & Ram ) Trained/Developed Sales Team on engagement w/customers Trained/Developed Sales Team on CRM usage Met Weekly/Monthly with GM and Service Director for any emails and mail out Marketing campaigns Built Strong Relationships with Fleet Organizations Developed a two man team that handles all heat cases Sales Representative 01/2009 to 05/2012 Company Name City , State Developed and managed five Home Depot accounts, generating over $5MM in annual revenue Built strong relationships with Home Depot Management, Associates, Professional Contractors, ISD's, Government Agencies, Cities, Municipalities, Multi - Family Apartment Groups, Investors, and DIY'ers Monitored and forecast sufficient inventory levels of Behr/Kilz product ready for demand Excelled at partnering with all core business operations to significantly increase Behr/Kilz footprint, expand market share, and generated sustainable revenue Won the Sales Driver Award, FY 2009 Successfully executed all initiatives and new product roll outs, Behr Ultra, Premium Plus SP Low VOC, Int/Ext Oil Base, Ext Wood Stains, Floor Coatings, and Kilz Pro X Trained and developed Home Depot associates to excel at driving both Home Depot and Behr/Kilz value while increasing sales through non-stop hands on training Won ""Rookie of The Year"" Award, 2010 Serviced 2 territories due to lack of human capitol, total of 10 accounts, keeping them profitable & constantly growing Won ""Ultimate Team Player"" Award, 2011 New Home Counselor 01/2006 to 07/2007 Company Name City , State Sold 28 new homes and produced $5,236,000 in revenue in first six months Achieved 97% capture rate for in-house lending company Sustained high profit margin through tactful and diplomatic negotiations Built strong strategic alliances with investor community, which led to multiple revenue streams and increased profitability Held first-time home buyer workshops to build comfort and demand Minimized sales cancellations by meticulous customer qualification and realistic expectation setting New Home Counselor 10/2004 to 01/2006 Company Name City , State Sold 58 new homes and produced $8,700,000 in revenue Used blueprints without a model to sell 39 homes Participated in numerous TV commercials for Mi CasaTV Protected profits from margin degradation through advanced negotiation skills Won Beazer Homes National Marketing Award for best idea contributing to 14 new home sales in one day Orchestrated community outreach programs to create demand for move-ups and first-time buyers Achieved lowest cancellation rate in Dallas Division Built loyal relationships with a large, diverse Realtor base Developed strong relationships with a large portion of the investment community Completed all requirements at Beazer University Won numerous sales contests New Business Development Sales Manager 11/1992 to 07/2004 Company Name City , State Achieved 154% of FY 2000 sales quota Implemented weekly training with sales team Achieved 125% of 1999 YTD sales quota Managed 21 wholesale distributer accounts Increased territory sales by 14% in Q2 and Q3 of 1998 Preserved margin by selling at an average of four percentage points above industry standard Broadened market base by identifying new opportunities to expand the focus of wholesalers Tracked customer acquisition cost versus profitability Created and negotiated contracts, agreements, proposals, and purchases Education Superstar Selling, Brian Tracy , Ft. Worth, Texas, 2005 How to Build a Complete Sales Person , Plano, Texas 2005 Sales Success, Jeffrey Gitmer- Ft. Worth, Texas 2005 CSRE : Psychology 2011 P.E.E.R.S City , State , USA Psychology of Sales, Brian Tracy : Sales and Marketing 2005 Beazer University City , State , USA CFNI : Theology 2003 CSRE City , State , USA Associate of Arts : Theology 2003 CFNI City , State , USA Skills Sales and Marketing Strategy, Execution, Account Management, Business Development, Client Relations, Cold Calling, Computer Literate, Creative Problem Solving, CRM Systems, Customer Needs Assessment, Customer Satisfaction, Customer Service, Lead Development, Marketing ",5 " NOC ENGINEER Summary To work for professional organization that gives an opportunity for growth and to contribute value based management talent along with the seeking guidance from proficient seniors to help me sharpen my skills. To be a part of the team that works in dynamically challenging environment for growth of the organization and helping in achieving goal congruency. Working as a NOC (Network Operation Center) Engineer in Encore Capital Group. That is a leading BPO in call center technology. Having Eight plus years of professional experience, I bring forth a unique set of knowledge and skills which include an in-depth understanding of Business Processes and Structured Methodologies, experience in the Customer Service industry, excellent understanding of Offshore Client requirements, professional education and valuable experience gained mostly while working in last couple of organisation. Highlights Service Now, Microsoft Lync, MSN. *VPN: Cisco client, Cisco SSL, Check point Secure client. *Operating System: XP, Windows 7. *Office Tools: MS Office 2007 & 2010 Experience NOC Engineer Apr 2011 to Apr 2016 Company Name Encore capital Group is one of the leading BPO in call centre industry with headquarters located in San Diego, USA. They were originally a part of Midland credit management which deals in collection of credit card and house tax loan Payments & also have overseas operations in Costa Rica, Warren, ST Cloud, San Antonio, Dallas, Phoenix and so on. Key Responsibilities and Technical Skill Set: Project:-EOS/NOC NOC is a part of Enterprise operations support that deals with the Infrastructure within USA, UK & India. Key Responsibilities and Technical Skill Set: Event Management-interpret alerts received via monitoring tools troubleshoot and take necessary remedial actions. Incident Management- Handling P1 Outage/Interruption. Taking care of incident management L2 and L3 bridges and drive them to resolution using incident management techniques under ITIL guidelines. Training new hires in NOC team. Alert configuration of server and network devices according to their threshold value specified by the concern team. Monitoring infrastructure devices with the help of various tools like Application Manager, Netflow Analyzer and Solarwinds Orion. Performing day to day activity which is specific to MCM environment with the help of tools like AS/400, SQL server management Studio and Idera Updating Dashboard, maintaining inventory for all NOC activities. Keep tracking of all Service Now tickets and their SLA's. Making shift Roster for all NOC engineers. Working and updating all the existing and new process documents and NOC day to day activities in Service now Knowledge Management which help the new joiners to understand the job responsibilities of NOC team. Working on Solarwinds Orion for configuring alarms, Nodes and other network devices. ServiceDesk Engineer Engineer Level 1 Analyst Dec 2008 to Mar 2011 Company Name supported technical troubleshooting for Desktops and Laptops for customers in both the US and China. Troubleshooting included all kinds of hardware and software based queries for Win XP, Pro, and Vista. After 11 months i was promoted to L2 Engineer. As a Level 2 Support, was responsible to coach Level 1 analysts by taking up technical sessions, making shift roster, engineer's attendance & also making pending call reports on daily basis. Key Responsibilities and Technical Skill Set: Giving first level support to end users and coordinating with other team for second level support (if required). Training new hires in the team as per the process and technical documentation furnished during the transition period. Handling all client escalations for the team in an effective manner. Critical Documentation, Training and Process Setup/Improvements as well as Customer Interaction. Creative bent of mind to track and learn new technologies quickly. Managing VC equipment's for connecting video conference across the domestic sites and also booked VC to connect automatically in Tandberg application. ServiceDesk Engineer and Floor Engineer Jul 2008 to Nov 2008 Company Name As a member of the ServiceDesk Team Working on Global Helpdesk & Del-IT Mailbox. Taking care of outages and interruptions-following up with NOC, Server and operations to minimize the outage impact on production. Deal with all Win 7, XP Pro machines on Network. Troubleshooting Client Based Applications (like Prolaw, Qlaw, Noble and GUI etc.) Troubleshoot issues related to VPN connectivity. Providing first level support to end user through remote support (RDP, Microsoft Lync, and teamviewer). Also working and helping other team members by providing 2nd level support on escalated issues. Creating and disabling LAN, I series and noble ids for new hires and NLE's. Create and modify Distribution Lists and Generic mailbox on Microsoft exchange mail server. Monitoring server performance for latency issues and providing support to end users for resolving latency issues. Working on internal and US Intranet for uploading and publish the company documents Working on I series application and noble application for group access, ID creation and password resetting. Working remotely on file server to provide access of specific path or department folder. As a part of SME team (Tier 2) assisting Level 1 analyst by taking up technical sessions and updating them with current update, new technology and process changed. As a member of the Floor Support Team Participate in Floor activities in weekend. Taking care of LAN ports with the help of network team and coordinating with the vendor Managing VC equipment's for connecting video conference. Daily routine activity while working in morning shift like printer check, VC room check and internet café systems working fine and after end of the shift send the checklist of all activities on global mail id. Worked as an IT helpdesk at client site Aricent Software Services wherein handled online technical queries of international customers support in all the skills PC (includes win 95, 98, ME, XP) and NT (includes win 2000 and NT. Key Responsibilities and Technical Skill Set: Logging call related to IT query through Phone or Emails and coordinate with engineers for resolving the same with in the S.L.A. Giving online support to china & U.S users over MSN through ""Team Viewer"" software. Also taking care of compliance issue by filing incident and marked the mail to concerned person or department and follow the proper procedure from ticket opening to closing Manage IT inventory (Hardware and Software) and follow up with vendor calls also. Jan 2007 to Jul 2008 Company Name Worked as a Sr. C.S.A as well as Allocator in an inbound process Xerox. Where in handled online query of Xerox customers related to their Xerox machine not working and toner booking. Following up with field engineer to get the update or status of call for any part change and punching the part detail in ORACLE (if required). Key Responsibilities and Technical Skill Set: Logging call related product query & for toner booking in oracle. Assigning call to engineer or warehouse and coordinate with engineer for the same. Punching install report and inventory also handled sales call. Education Bachelors of Arts(BA) Delhi University Arts 12th Grade PSM Public School Delhi Arts 10th Grade PSM Public School Delhi Certifications Diploma (ADCHNP) in Computer Hardware and networking from JETKING, New Delhi. *CCNA trained from NET-TECH Institute (Janakpuri). *LEADERSHIP ESSENTIALS CERTIFICATE: A Certification for learning and understanding the various ways and techniques how to manage a team and work in pressure situations at PC Solution. *ITIL v3 certified. Having good knowledge of incident management. Personal Information Father's Name : Mr. Vikram Singh Dogra Mother's Name : Mrs. Soma Devi Date of Birth : January 26, 1985 Gender : Male Marital Status : Married Professional Affiliations Sanjay Dogra PROFESSIONAL SUMMARY OF Sanjay Dogra Name Sanjay Dogra Address H No 203, Karan Vihar, Kirari extn-II, Nangloi, New Delhi-110086 Interests Permanent address : H No. 203, Karan Vihar, Kirari Extn- II, Nangloi, New Delhi-110086. RECREATIONAL ACTIVITIES 1. Watching Science fiction movies & Action Movies. 2. Interests in Various Sports activities - Cricket & Volley ball. I hereby declare that the statements made in this document are true to the best of my knowledge and belief. Date: Place: (Sanjay Dogra) Languages English, Hindi and Punjabi Skills a Level 2, analyst, Arts, AS/400, bridges, C, call centre, CCNA, Cisco, closing, coach, Computer Hardware, Hardware, credit, Client, Desktops, Documentation, Engineer, English, Event Management, filing, GUI, Hindi, ids, maintaining inventory, inventory, ITIL, ITIL v, Knowledge Management, LAN, Laptops, LEADERSHIP, Logging, Managing, access, Microsoft exchange, mail, MS Office, Office, Windows 7, Win, Win 7, win 2000, win 95, 98, NT, MSN, Enterprise, Network, networking, Operating System, ORACLE, printer, Punjabi, sales, San, SLA, SQL server, SSL, tax, technical documentation, Phone, Troubleshoot, Troubleshooting, video, VPN, Vista, VC, Xerox machine Additional Information PERSONAL INFORMATION Father's Name : Mr. Vikram Singh Dogra Mother's Name : Mrs. Soma Devi Date of Birth : January 26, 1985 Gender : Male Marital Status : Married Permanent address : H No. 203, Karan Vihar, Kirari Extn- II, Nangloi, New Delhi-110086. RECREATIONAL ACTIVITIES 1. Watching Science fiction movies & Action Movies. 2. Interests in Various Sports activities - Cricket & Volley ball. I hereby declare that the statements made in this document are true to the best of my knowledge and belief. Date: Place: (Sanjay Dogra) ",9 " PROCESS CONSULTANT Professional Summary Experienced operations manager and entrepreneur who built 4.5 million dollar company without start up capital or outside investment. Supremely organized with ability to identify and solve challenges in growth environment, performing at peak when boundaries are in constant state of change. Visionary professional excels at recognition and anticipation, coupling ability to diagnose with skill to execute. Confident negotiator who understands nuances of variables, timing, and leverage in negotiation. Strength Finders: Analytical/Context/Command/Futuristic/Relator Key Skills Negotiations Strategic thinker Team building Driven Advanced problem solving skills Operations analysis Process development and execution Employee training, support, and development Project management Professional Experience Process Consultant January 2014 to Current Company Name － City , State Develop processes that allow company use of business metrics to provide both macro and micro analysis of company performance. Provide structure from which to scale operations, identifying productive and unproductive work activity. Determine then deploy management practices for small and medium sized business to operate with increased financial clarity and operational efficiency. Process requires macro understanding of a given business's primary economic driver. Once identified, modify processes to simplify the execution of that driver. Full conversion to objective business practices, eliminating management decisions made in a vacuum. Objective is often met by defining strict data entry process and schedule, returning data faster and more accurately, then requiring all decision making be originated from the most current information available. Implement and deploy procurement processes to optimize cost savings, ensuring proper leveraging of organizational buying power. Director of Operations January 2012 to January 2014 Company Name － City , State Converted company culture from subjective management driven by opinion to objective management driven by data. Streamlined accounting system to be deployed as management tool, thereby changing organizational behavior to respond to financial goals. Achieved 14% savings in operational costs by applying line item approach to attacking costs, starting from highest cost to lowest. High to low formula proved cost effective as buying power leverage and ROI were optimized. Recognized changing business climate required more nimble communications, researched available solutions, negotiated cost effective pricing, then deployed ""cloud"" management of company data and IT processes. Authored and deployed best practices for hiring of employee and sub contracted labor resources, exposing corporate strength and weakness points in human resource management. Provided general and accurate understanding of company cash flow needs in a volatile revenue environment. Founder, President and CEO January 2002 to January 2011 Company Name － City , State Founded company which provided corporate housing services to corporate clients and relocating individuals. Managed sales volume growth from $52,000 in 2002 to sustained volume of 2,000,000 in 2004, with company revenues reaching $4,500,000 in fiscal 2011. Managed temp housing procurement for Toyota Motor Manufacturing expansion into Blue Springs, Mississippi. Demand for apartments far exceeded local supply, requiring swift and creative negotiation to inspect and procure all available apartment space in a condensed time period. Through complex acquisition of both apartment and hotel supply all team members were placed on the ground on time and in line with cost budget. Project generated $2.3 million in revenue at targeted gross margin and doubled company apartment inventory. Expanded and managed operations in Cincinnati, OH and Lexington, KY. Provided service to customers in other area markets, including Louisville, KY, Columbus OH, and Dayton, OH. Recognized that gross margins were damaged by ineffective leasing policies, and aggressively adjusted lease procurement practices to decrease leasing costs without compromising sales volume or raising overhead. The results were dramatically improved margins and company profitability. Maintained high margins by proactive management of apartment inventory, strategically matching customer demand to available space. Twice negotiated deals to double company revenue by expanding to out of state markets. Provided daily operational support to out of market employees, directing activities by intelligent use of market performance data. Successfully developed co-branding relationships with vendor partners to supply Vesta customers with no cost products in exchange for market exposure. Recognized in Entrepreneur magazine for fast ""no excuses"" growth. Consistently sold apartment inventory to industry competitors due to high service standards and effective quality control practices. Developed and managed highly effective employee base with very low rate of attrition. Recognized for providing exceptional employee support by employing a ""listen first"" approach. Navigated through recession by focusing like a laser beam on key company revenue drivers and primary costs. Company remained cash flow positive by quickly mobilizing in September 2008 to meet fast changing market conditions. Applied high level cost analysis to company, deploying new procurement processes to secure 11% COGS year over year reduction from 2008 to 2009. Surveyed for customer feedback, leading the industry by being first to include high speed Internet and flat screen TVs as standard items in all apartments. The cost was absorbed by increased demand for service. Notable corporate clients: L-3, Proctor and Gamble, Toyota Motor Manufacturing. Education BA : 1987 University of Wisconsin Green Bay － City , State GPA: GPA: 3.47 GPA: 3.47 Languages German (Professional working proficiency) Personality Analyst, idealist, goal setter, personal development, political junkie, CNBC, humor, neat, spontaneous, visual, Apple, forward thinker, bold, confidence, fitness, investments, optimism, cool design, service, travel, humility, curiosity ",11 " SALES MANAGER/ TERRITORY SALES MANAGER Experience Sales Manager/ Territory Sales manager 02/2014 to 08/2015 Company Name City , State Selling and working with Franchises, Strategic Partners on Mobile Loyalty Platform. Working with Digital and Advertising Agencies on Reselling ProductSelling Local Clients in the Arkansas Territory on the Mobile Loyalty Platform. Marketing Executive/Senior Sales Consultant 04/2011 to 01/2014 Company Name City , State Aggressively research, develop, and cultivate leads for LivingSocial Deals using a variety of online and offline sourcesMeet and strive to exceed individual monthly, quarterly, and annual sales goalsQualify prospective clients by phone and close deals in-personUse consultative sales skills to assess merchant goals, propose a customized LivingSocial solution, and obtain commitmentManage relationships with established clients and construct proposals and contracts within selling guidelines to develop and maintain a book of businessCommunicate ongoing contacts and sales activities utilizing Salesforce.comProvide ongoing and up-to-date documentation to the operations team and regularly collaborate best deal strategies*1st Ranked MC 2011-North America*2011 Annual Review Rating- 5MVP*Hawaii Whale Winner Circle 2011*VP Many Cole Challenge Badge*Turkey & Gravy Badge*Dasher Badge*Blue Whale Badge*March Madness Badge*Nothing But Net Badge-Attended VIP Event for 1st Qtr, Red Hot Chili Peppers*Rock Star Badge Winner-was among the 12 that was treated to dinner with Tim and Mandy*Multiple 15x15, 20x15 Badges*Accepted in the June Team Triton ClassAttended 2nd QTR VIP Event in Las Vegas, Palms HotelWon Glass 1/2 Full Badge in JulyWhalewinners Circle 2012, Trip to Costa RicaRoadunner Badge Winner for Jan. Feb, March 2013Quarterly VIP Winnner for 2nd, 3rd and 4th 2013. Business Manager 06/2008 to 03/2011 Company Name City , State Selling online advertising, sponsorships, Contest to stategic accounts and new customers. Local Sales Manager 10/2004 to 06/2008 Company Name City , State Managed 9 Local Account Executives, Team Building, Managed Inventory, Controlled the Paid Programming and Direct Response Accounts, Point person for Internet Sales, Received the New York Times ""Rules of the Road"" Award for Top Performer 2007. Retail Account Executive/Internet Advertising Manager 08/1998 to 10/2004 Company Name City , State Developed new and serviced existing accounts with regards to newspaper design, Implemented marketing plans for individual clients, Worked closely with advertising agencies in relation to cleint needs, Created Internet Sales Department, Developed Internet advertising on newspaper websites. Senior Buyer 08/2015 to Current Company Name City , State Remote Senior Buyer--Searing for new and exciting products and reaching out to designers and manufacturers to establish partnerships.  Pitching brand vendors to work with Touch of Modern and establish new relationships.  Managing dozens of accounts while simultaneously continuing to build new ones.  Planning sales events and selecting the final products for sales events.  Neotiating pricing and terms. Remote Senior Buyer (Fayetteville, AR) 08/2015 to Current Company Name City , State Searching for new and exciting products and reaching out to designers and maufacturers to establish partnerships.  Pitching brand vendors to work with Touch of Modern and establish new relationships.  Managing dozens of accounts while simultaneously continuing to build new ones.  Planning sales and selecting the final products for slaes events.  negotiating pricing and terms. Remote Senior Buyer in Fayetteville, AR 08/2015 to Current Company Name City , State Searching for new and exciting products and reaching out to designers and manufacturers to establish partnerships.  Pitching brand vendors to work with Touch of Modern and establish new relationships.  Managing dozens of accounts while simultaneously continuing to build new ones.  Planning sales and selecting the final products for sales events.  Negotiating pricing and terms. Remote Senior Buyer in Fayetteville, AR 08/2015 to Current Company Name City , State Searching for New and exciting products and reaching out to designers and manufacturers to establish partnerships.  Pitching brand vendors to work with Touch of Modern and establish new relationships.  Managing dozens of accounts while simultaneously continuing to build new ones.  Planning sales andselecting the final products for sales events. Negotiating pricing and terms. Education MBA UNIVERSITY OF ARKANSAS City , State B.S : Business Administration/Marketing UNIVERSITY OF CENTRAL ARKANSAS City , State Business Administration/Marketing High School Diploma MANSFIELD HIGH SCHOOL City , State Skills Advertising, book, Excellent Communication, Computer Knowledge, contracts, Clients, documentation, Innovation, Inventory, Team Building, marketing plans, newspaper, Programming, proposals, research, sales skills, Selling, Sales, Sales Management, Strategic, phone, websites ",10 " SENIOR PRODUCT DESIGNER Professional Summary As a proven, experienced product designer I am involved in every phase of product design cycles from initial concept to post-production. I cost reduce products and expand existing product lines by developing numerous patentable items. Call me if you desire a mature, dependable leader having solid, practical experience with an eye to the future and functional marketability. Skills AutoCAD proficient  Solid Works 3d Solid Modeling Complex problem solving Technical problem-solving Works well in diverse team environment Team leadership Strong decision maker Injection molded plastic mass-manufacturing techniques Corel Draw Graphics  proficient Technical Illustrations Product Usage Line Art Company Logos Catalogue and Brochure Layout and Design Microsoft Office proficient Creative concept development Website Development Silk-screen Printing Work History Senior Product Designer April 1984 to Current Company Name - City , State Conceived, developed and specified product components for new product development. Worked with product planners and industrial designers to conceptualize and refine product concepts. Developed and tested models of alternate designs and processing methods to assess cost and manufacturing feasibility. Created solid model component and assembly files for virtual representation of designs. Ordered rapid prototypes and supervised testing and ongoing development and performance of design. Supported product designs through test analysis and simulation. Coordinated project tooling release of injection molded components. Evaluated pre-production mold shot samples and refined for improved assembly and performance. Coordinated any special secondary operations,  fixturing  or manufacturing  sensitive  mandates. Developed internal processes and plans for mechanical verification, product development and factory processes. Recommended design modifications to eliminate machine and system malfunctions. Created detailed engineering drawings, technical drawings, schematics and computer-generated reports for new product development. Attended new product pre-production pilot runs.  Created drawings for patent submittal. Reviewed patent applications for technical accuracy. Created exploded view product drawings of owner manuals and compliance publications. Drawing and design checking, including tolerance studies and moldability. Promoted and implemented process improvements company-wide. Interviewed and trained new engineering personnel. Draftsman, Layout Estimating January 1983 to April 1984 Company Name - City , State Detailed shop drawings of bridge expansion systems. Made templates from engineering drawings for shop usage. Check drawings and shop fabrication for conformity to engineering specifications. Layout steel for shop fabrication. Calculate shipping weights and create bills-of-lading. Education Williamsport Area Community College 1979 City , State Associate of Arts : Advertising Art GPA: Dean's List GPA: 3.2 Minors Marketing Graphic Design Drafting Elective Emphasis in mathematics Advanced Algebra Geometry Trigonometry Statistics Calculus Jersey Shore Area Senior High School 1977 City , State Graduate : 1977 Graduate -- Academic Courses Member National Honor Society Varsity Wrestling, Cross Country, Baseball Rotary October Boy of the Month Affiliations Civic Avis Recreation Association President Educational Member of Keystone Central Technical Advisory Committee Little League Baseball Former Coach (all age levels), League Safety Officer Elementary Wrestling Former Head Coach, Board Member of Parents Auxiliary Empfield Enterprises Graphic Design Manager and Consultant Penn. College of Technology Part-time Teacher, Microcomputer Fundamentals Designamics Owner / Operator Textile Silk Screen Printing Business Outside Interests Family Husband, Father of Three Children with Five Grandchildren Church Lay Leader and Administrative Council Member Civic Avis Recreation Association President Educational Member of Keystone Central Technical Advisory Committee Little League Baseball Former Coach (all age levels), League Safety Officer Elementary Wrestling Former Head Coach, Board Member of Parents Auxiliary Empfield Enterprises Graphic Design Manager and Consultant Penn. College of Technology Part-time Teacher, Microcomputer Fundamentals Designamics Owner / Operator Textile Silk Screen Printing Business Skills Art, assembly, AutoCAD, Brochure, computer literate, databases, debugging, product design, desktop publishing, drafting, Estimating, freehand, Drawing, Layout and Design, Layout, Logos, Director, marketing, materials, mathematics, Mechanical, Works, Modeling, personnel, processes, researching, routing, sales, shipping, sketching, spreadsheets, website development, word processing Additional Information Member National Honor Society Varsity Wrestling, Cross Country, Baseball Rotary October Boy of the Month Outside Interests Family Husband, Father of Three Children with Five Grandchildren Church Lay Leader and Administrative Council Member ",1 " BUSINESS DEVELOPMENT MANAGER Experience January 2014 to Current Company Name City , State Business Development Manager Platform for video content and targeted native video ads Report to COO and CRO with new business initiatives and business strategies for publishers and advertisers. Launched Cinema6's first campaigns, with a premium spirits brand and athletic brand resulting in 100% profit Negotiated contracts with 3rd party vendors (Jun Group, Veeseo, Adblade, Bidtellect). Adding clients to partner with by phone, email and meetings resulting in the creation of a pipeline for Cinema6 Compose weekly reports on new business, campaigns and other daily tasks. January 2013 to January 2014 Company Name City , State Sales and Service Desk Specialist Private Wealth Management - Alternative Investments Supported and managed relationships with Financial Advisors in the Pacific Northwest and Mid-America regions, as well as throughout the country and internationally. Educated Financial Advisors on specific Alternative Investment products on the Merrill Lynch platform, including strategies, fee structure, and purchase and redemption schedules. Identified as the Sales and Service Desk Specialist with the highest and most consistent call record, leading the team in services provided to Financial Advisors that called on the Alternative Investments Service Desk. Developed and helped launch the Best Practitioner program for Financial Advisors geared towards generating new business on the Alternative Investment platform. Awarded 2013 Alternative Investments Most Net Sales to Budget for the Pacific Northwest Region. January 2010 to January 2013 Company Name City , State New Business Director Provided financial solutions for client that reduced cash flow expenditures and realized losses on assets by utilizing those underperforming assets to offset media expenditures. Responsible for introducing ORION Trading to 75-150 accounts with annual media budgets in excess of $4mm on advertising including, but not limited to television, radio, digital print, and OOH, nationally and locally. Sourced and maintained relationships with corporate executives at Fortune 1000 organizations. Responsible for sourcing and brokering new business with significant clients including Vail Resorts, Cargill, Pergo, Black and Decker, and Colonial Williamsburg. Responsible for production of monthly newsletters for ORION clients and employees on current innovations that provided creative solutions to business problems. January 2008 to January 2009 Company Name City , State Sales Manager Maximized Showtime Networks subscriber growth and revenue in affiliate customer service centers in the Mid-West and Western territories. Managed 10 accounts in the cable industry sector with $894,623 of combined revenue and maintained a 1% account net growth, in a television advertising environment that exhibited significant declines in growth. Led on-site training by educating and motivating affiliated Customer Contact Personnel, which included 15-20 people per training on product, sales, retention, new product introduction, and created and implemented motivational methods to influence sales. Led new business development initiatives in Seneca, SC and Seattle, WA, territories that directly resulted in increased revenue from locations that previously generated zero advertising revenue. Established and maintained an extensive network of clients through calls, meetings, and designed client management events. July 2006 Company Name City , State Summer Analyst Conducted research for Portfolio Managers on portfolio investments including analyses of 10-K and 10-Q reports. Tracked the trading volume and prices of key stocks for institutional and private clients, producing weekly reports to various Portfolio Managers and assisted the trading desk with market database analysis on prospective trades. Education 2007 HOBART COLLEGE City , State Bachelor of Arts : English English May 2007 Media and Society Media and Society Interests Member, Men's Club Ice Hockey (2003 - 2007), devoted 12 hours per week in practice and competition Volunteer, Political Activism House (2004), organized and conducted voter registration drives for college students 1999-2003 THE DELBARTON SCHOOL Morristown, NJ Member, Men's Varsity Ice Hockey (NJ State Champions - 2002) New Jersey Hockey Hall of Fame inductee - 2014 Additional Information Member, Men's Club Ice Hockey (2003 - 2007), devoted 12 hours per week in practice and competition Volunteer, Political Activism House (2004), organized and conducted voter registration drives for college students 1999-2003 THE DELBARTON SCHOOL Morristown, NJ Member, Men's Varsity Ice Hockey (NJ State Champions - 2002) New Jersey Hockey Hall of Fame inductee - 2014 Skills ads, advertising, Avid, budgets, Budget, business strategies, cable, cash flow, coach, client management, content, contracts, SC, client, clients, customer service, database analysis, email, Financial, Investments, market, meetings, Microsoft Excel, Power Point, Microsoft Word, network, Networks, new business development, newsletters, Personnel, producing, profit, radio, Research, Sales, phone, television, video ",5 " SOFTWARE DEVELOPER Professional Summary Enthusiastic computer engineer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Technical professional with complete understanding of entire software development life cycle. Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in c#, python, HTML, SQL, node.js/javascript and working knowledge of Restful API design & implementations. Fluent in English and Turkish and accustomed to working with cross-cultural, global teams. Skills C#, HTML, CSS, JavaScript, 5 years of experience SQL, 5 years of experience Python, MatLab, MongoDB, Tableau, Node JS Frameworks: .Net, Devexpress, TensorFlow, Keras, Scikit-learn, Pandas, NLTK. Search Engine Optimization Net API CSS Clients Database development Designing English HTML Image processing JavaScript Leadership Marketing MatLab C# Office Windows Project management Speaker Python Sales Search Engine Optimization Spanish SQL System architecture Turkish User Interface Web site Written Work History Software Developer , 12/2015 to Current Company Name – City , State Project was tasked to design an Internal Marketing System using c#,SQL, HTML,.net, devexpress. Amazon,Walmart,eBay and Shopify. API's were integrated. The system records the end to end process. A scalable system architecture to support high-availability Internet site with various internal applicationswas key. My responsibilities were:. Integration of marketplace APIs. Coordinated with project management staff on database development timelines and project scope. Revised, modularized and updated old code bases to modern development standards. Authored code fixes and enhancements for inclusion in future code releases and patches. The successful launch of these applications enabled company growth of 30%. Computer Engineer Intern , 06/2013 to 09/2013 Company Name – City Tested the User Interface for Web site and provided feedback to increase user satisfaction, reduce reaction time and improve site mappings. Executed Performance testing on internal applications, documented results and maintained logs. Computer Engineer Intern , 06/2012 to 09/2012 Company Name – City Our team has created an application for Turkish Patent and Trademark Office using MatLab, C#, SQL and HTML. My responsibilities within that team was:. Developed the FAQ and Support part of the web site. Researched various studies and recommended alternate algorithms for Image processing to increase accuracy and speed. Tested and documented prototypes and standard products. Maintained positive work atmosphere by building relationships with co-workers, customers, clients and management. PROJECTS Question Answering System: As the sole resource on this project created a windows application with Phyton for COVID-19 related questions using BERT and ELMO language models. The Frameworks were Pandas, Tensorflow, NLTK. Data Visualization Tool: The objective of this project was to analyze communication structures, employee relationships and suspicious transactions by designing and implementing a data visualization tool. The dataset included the VAST Challenge 2019 dataset with over 100,000+ data. The Frameworks were Flask, Pandas and the Language was Phyton. My responsibilities were data cleansing and data categorization. From the data visualization Leadership was able to get insight in the growth, sales, costs and make decisions towards better performance. Pre-Assess Melanoma: The objective of the project was to create a system that could pre-assess malignant melanoma using Matlab Language and image processing algorithms. The system was trained with the images of malignant and healthy images. My responsibilities included all development, testing and training. The User Interface was the responsibility of other team member. This system enabled the users to seek healthcare at earlier stages of melanoma. Education IN : Expected in 06/2021 Rowan University - City , State Bachelor of Science : Computer Engineering , 06/2015 Selcuk University - City Master of Science State Work History Software Developer , 12/2015 to Current Company Name – City , State Project was tasked to design an Internal Marketing System using c#,SQL, HTML,.net, devexpress. Amazon,Walmart,eBay and Shopify. API's were integrated. The system records the end to end process. A scalable system architecture to support high-availability Internet site with various internal applications was key. My responsibilities were:. Integration of marketplace APIs. Coordinated with project management staff on database development timelines and project scope. Revised, modularized and updated old code bases to modern development standards. Authored code fixes and enhancements for inclusion in future code releases and patches. The successful launch of these applications enabled company growth of 30%. Computer Engineer Intern , 06/2013 to 09/2013 Company Name – City Tested the User Interface for Web site and provided feedback to increase user satisfaction, reduce reaction time and improve site mappings. Executed Performance testing on internal applications, documented results and maintained logs. Computer Engineer Intern , 06/2012 to 09/2012 Company Name – City Our team has created an application for Turkish Patent and Trademark Office using MatLab, C#, SQL and HTML. My responsibilities within that team was:. Developed the FAQ and Support part of the web site. Researched various studies and recommended alternate algorithms for Image processing to increase accuracy and speed. Tested and documented prototypes and standard products. Maintained positive work atmosphere by building relationships with co-workers, customers, clients and management. PROJECTS Question Answering System: As the sole resource on this project created a windows application with Phyton for COVID-19 related questions using BERT and ELMO language models. The Frameworks were Pandas, Tensorflow, NLTK. Data Visualization Tool: The objective of this project was to analyze communication structures, employee relationships and suspicious transactions by designing and implementing a data visualization tool. The dataset included the VAST Challenge 2019 dataset with over 100,000+ data. The Frameworks were Flask, Pandas and the Language was Phyton. My responsibilities were data cleansing and data categorization. From the data visualization Leadership was able to get insight in the growth, sales, costs and make decisions towards better performance. Pre-Assess Melanoma: The objective of the project was to create a system that could pre-assess malignant melanoma using Matlab Language and image processing algorithms. The system was trained with the images of malignant and healthy images. My responsibilities included all development, testing and training. The User Interface was the responsibility of other team member. This system enabled the users to seek healthcare at earlier stages of melanoma. Publications English for Science, Technology, Engineering, and Mathematics University of Virginia Darden School of Business Getting Started: Agile Meets Design Thinking University of Pennsylvania Biology Meets Programming: Bioinformatics for Beginners Coursera Course Certificates Languages Fluent in written and spoken English Spanish B1 level Native speaker of Turkish Skills C#, HTML, CSS, JavaScript, 5 years of experience SQL, 5 years of experience Python, MatLab, MongoDB, Tableau, Node JS Frameworks: .Net, Devexpress, TensorFlow, Keras, Scikit-learn, Pandas, NLTK. Search Engine Optimization, Net, API, CSS, clients, database development, designing, English, HTML, Image processing, JavaScript, Leadership, Marketing, MatLab, C#, Office, windows, project management, speaker, Python, sales, Search Engine Optimization, Spanish, SQL, system architecture, Turkish, User Interface, Web site, written ",8 " SENIOR BUSINESS DEVELOPMENT MANAGER Executive Summary Resilient and focused management professional providing 15+ years of progressive leadership experience with proven success in developing, growing, and managing account portfolios. Strong strategic-planning and people-management skills. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Organized and diligent, with excellent written, oral and interpersonal communication skills. Core Qualifications Strategic positioning Contracts Strategic planning Critical thinking Account management Competitive analysis New customer acquisition Stakeholder relations Professional Experience Company Name City , State Senior Business Development Manager Washington, D.C. Aug. 11, 2003 thru May 18, 2007 (8 am - 5 pm) Government-sponsored enterprise (GSE) which operates under a congressional charter whose mission is to expand the flow of mortgage money by creating a secondary mortgage market. Senior Business Development Manager: Created, executed, and oversaw both short- and long-term strategic plans and initiatives within the affordable housing sector. Led and supported business teams in a highly matrixed organization in addressing and resolving complex banking and financial transactional issues. Worked collaboratively with individuals across multiple functional Lines of Business on specific activities; interacted with external stakeholders in role as ""Trusted Advisor"" to address their respective business requirements and objectives. Managed deliverables per client needs, on time, and within compliance. Created project status briefings, reports, project artifacts including agendas, minutes, project plans, and correspondence. Developed and tracked metrics to measure progress on plans and initiatives. Key Accomplishments: Met Emerging Markets objectives for target year by exceeding 25% threshold in Washington D.C. & Philadelphia Metropolitan Statistical Areas (MSAs). Evaluated and supported 21 initiatives across various regions nationwide, including the Native American Tribal Lands & AARP/Fannie Mae Collaborative Housing Initiatives, and Center for Community Self-Help. Collaborated on the development and execution of the American Dream Commitment (ADC) Hispanic Strategy, with focus on increasing homeownership within the Latino community as part of Fannie Mae's homeownership commitment. Developed and implemented the ""Manufactured Home"" High-End product. Co-authored and rolled out the ""New Hampshire Manufactured Housing Variance"" program that served as a model for all other states seeking to initiate a similar manufactured housing loan program. Designed and introduced project plans for pilot initiatives in major markets, implementing build strategy to support multicultural/multilingual outreach efforts for African-American, Hispanic, Asian minority and underserved communities. Business Development / Sales Manager Laid Off): Managed and executed strategic planning initiatives. Assessed client needs into appropriate solutions with a primary focus on providing IT and BI products, tools, and services (i.e., SAP BusinessObjects(TM), Pentaho, iDashboards). Conducted data mining, research, and analysis activities. Led teams in response to RFIs, RFQs, and RFPs. Expanded promotional and visibility efforts through trade shows, conferences and networking events. Company Name City , State Marketing Manager Oct. 1, 2012 - Jul. 31, 2013 (8 am - 5 pm) Information technology (IT) firm providing customized business intelligence (BI), information and performance, management, web and support solutions to federal government and commercial clients. Laid Off): Administered widespread adoption of the corporate strategic marketing plan focusing on products and services, expansion and customer retention through development of targeted demand generation campaign efforts. Proposed integration of next generation BI tools. Supported regular communication of key planning initiatives and progress to executive leaders. Facilitated business process improvement by drafting policy and process guidance including memorandum and standard operating procedures. Promoted company products, services and capabilities through redeveloped company website incorporating social media and marketing collateral (i.e., capability statement, case studies, and white papers). Provided training, coaching, and mentoring to direct reports. Key Accomplishments: Established 12 strategic teaming partnership agreements Oversaw proposal development and submission that resulted in the following contract awards: $10M Operations & Maintenance contract under the U.S. General Services Administration, Federal Acquisition Service, Office of the Chief Information Officer, and $1M FedEx Dashboard Development. Designed and launched direct-mail campaign as part of two multi-vendor DE statewide training contracts offering 1,200+ comprehensive e-Learning, training, and certification programs with on-site, webinar and self-study web-based options. Composed and administered over a dozen press releases highlighting business relationship with the Governor's office. Contributed to the redesign/rebranding of company website to deliver informative, positive and intuitive user experience. Administered annual budget of $250,000 for Marketing Department and tracked revenue against expenses. Company Name City , State Senior Mortgage Specialist May 21, 2007 thru Dec. 5, 2008 (8 am - 5 pm) Independent mortgage company with financing of $500M annually in homeowner loans. Senior Mortgage Specialist (NMLS# 156398): Originated consumer loan mortgages (B2C) through client base of real estate agents, brokers, homebuilders, developers, and related industry professionals. Produced products and services marketing material. Conducted research and analysis to capitalize on opportunities and penetrate appropriate markets. Delivered product and finance training to realtors. Key Accomplishments: Increased loan originations by 100% in first year with an incremental increase of 32% in second year. Spearheaded retail mortgage lending start-up operations located in Sussex County resulting in 11% market share. Initiated and coordinated manufactured housing sector program and managed corresponding investor relations. Certified and Licensed Mortgage Banking Instructor in Delaware. Education 2014 Delaware Technical Community College City , State , US Pharmacy Technician Pharmacy Technician: Delaware Technical Community College, Georgetown, DE (2014) 2006 St. Joseph's University City , State , US Executive MBA Executive MBA: St. Joseph's University, Philadelphia, PA (2006) Muhlenberg College City , State , US Bachelor of Arts Bachelor of Arts Degree: Muhlenberg College, Allentown, PA (Junior Year Abroad, La Sorbonne, Paris, France) Affiliations Former Philadelphia Tri-Chapter of National Association of Hispanic Real Estate Professionals (NAHREP) Certifications Certified and Licensed Mortgage Banking Instructor in Delaware GE Six Sigma Green Belt, Fannie Mae Lean Six Sigma, Pharmacy Technician (#10046555) ACT Certified and Licensed Mortgage Banking Instructor in Delaware. Languages English (native speaker), French, Spanish, Presentations Managed and executed strategic planning initiatives. Assessed client needs into appropriate solutions with a primary focus on providing IT and BI products, tools, and services (i.e., SAP BusinessObjects(TM), Pentaho, iDashboards). Conducted data mining, research, and analysis activities. Led teams in response to RFIs, RFQs, and RFPs. Expanded promotional and visibility efforts through trade shows, conferences and networking events Skills Bi, Business Intelligence, Progress, Loans, Mortgage, Business Development, Marketing, Operations, Training, Solutions, Adc, Business Requirements, Correspondence, Fannie Mae, Gse, Metrics, Project Plans, And Marketing, Budget, Business Process Improvement, Clients, Coaching, Contracts, Drafting, E-learning, Federal Acquisition, Federal Government, Fedex, Integration, Integrator, Maintenance, Marketing Collateral, Marketing Department, Marketing Plan, Mentoring, Pricing, Process Improvement, Proposal Development, Strategic Marketing, User Experience, Web Based, Web-based, White Papers, B2c, Finance, Increase, Instructor, Investor Relations, Lending, Market Share, Mortgage Banking, Mortgage Lending, Real Estate, Retail, Retail Marketing, Retail Mortgage, Data Mining, Networking, Pentaho, Promotional, Sales, Sales Manager, Sap, Strategic Planning, Act!, Business Writing, Compounding, Excel, Fundraising, Horizontal, Hospital Pharmacy, Inventory, Mckesson, Microsoft Office, Microsoft Sharepoint, Ms Office, Outlook, Outpatient, Powerpoint, Project Management, Publisher, Robotic, Sharepoint, Siebel, Six Sigma, Six-sigma, Visio, Word, Pharmacy, Mba ",5 " FINANCE DIRECTOR Summary Seasoned professional accountant with extensive experience in financial accounting in both private and public sector entities.  Recruited to multiple positions to restructure/reorganize/revitalize non-performing teams.  Skills Accounting, General Accounting,  Acquisitions, Budgeting, Controller, Cost Analysis and Analytical Reporting, Credit, Facilities Management, Finance, Financial Reporting, Forecasting, Governmental Accounting, Human Resource, inventory, Leadership, Negotiations, Processes, Sarbanes-Oxley Experience 02/2012 to Current Finance Director Company Name － City , State Responsible for Accounting & Finance functions including management of IT outsourcing vendor for $20 million government entity. Moved IT function to outsourced vendor vs. full-time employee, saving $34,000 in salary plus benefits and pension costs. Developed monthly financial reporting to all department heads & elected officials, budgeting processing, account reconciliations. Compile audit workpapers and manage audit process with external audit firm. Audit adjustments reduced from historic trend of 100 adjustments to 3 in audit most recently completed FY'16. Support County Negotiations Committee in union negotiations for FOP and AFSCME contracts with cost analysis and competitive salary and benefit information. Analyzed pension plans and educated County Board on interest cost of ECO plan. As a result, Board increased pension levy pension and plan funding increased from 80% to 93%, 53% to 85% and 0% to 94% during this period. Interest savings to Iroquois County taxpayers during this period is $245,000. 01/2009 to 01/2012 Director of Finance & Human Resources Company Name － City , State First Human Resource & Accounting professional hired by 19 year old fitness equipment sales & repair company. Developed standard monthly financial reporting, budgeting and forecasting processes, account reconciliations. Compiled and coordinated tax return with external CPA. Implemented processes and procedures for numerous activities including, but not limited to, Travel & Expense Policy, Credit & Collection Policy, Sales Order Process, Warranty & Customer Concessions Policy. Implementation of Ava Tax Sales Tax software. Developed job descriptions and bench-marked current wages for all positions. 01/2007 to 01/2010 Owner/Manager Company Name － City , State Business Closed April, 2010. 01/2005 to 01/2007 Controller Company Name － City , State World-wide corporate controller for $150 million software development company. Reorganized accounting department to meet the needs of dramatically increasing company, including four acquisitions in one year. Led and directed 14 member team including all accounting functions, state and federal tax returns, sales tax for 49 states, monthly financial statements for venture capitalist owners and bank reporting as required by debt covenants. Wrote several position papers for software accounting treatment, reviewed by Ernst & Young software team in Silicon Valley, CA. 02/1999 to 02/2005 Accounting Manager Company Name － City , State Manage team of 30 professional and clerical level accounting team members to meet corporate, SEC and IRS reporting requirements. Progressive responsibility from $400 million System Products and seven employees to responsibility of $3.5 billion Controls Division and 30 employees. Developed non-performing team into Chairman's Award winning department in five years. Division was not meeting corporate reporting requirements including monthly, quarterly and annual deadlines, intercompany account imbalances and other corporate measurements for timeliness and accuracy. Coached, counseled, mentored team to win Chairman's Award in 2003 for integration of $1.5 billion Integrated Facilities Management Division. Reduced Divisional Intercompany imbalance from over $1 Million per month to less than $10,000 within 12 months. Developed Sarbanes-Oxley audit processes for General Accounting and Financial Reporting one year in advance of implementation deadline. Processes utilized by Ernst & Young-Milwaukee for other publicly traded customers. Reduced divisional close reporting for Services US division of 540 branches from five days to two days. 02/1995 to 02/1999 Accounting Manager Company Name － City , State Progressive responsibility from Staff Accountant to Manager of $50 million division to final responsibility of $400 Million GB Electrical Division before being recruited by Johnson Controls. Plant Controller from 1996-1998 for two San Diego acquisitions, requiring all acquisition accounting, development of standard costs for all inventory items, physical inventories, monthly reporting. 01/1990 to 01/1995 Accounting Clerk Company Name － City , State Education and Training November, 1995 Bachelors of Arts : Accounting Mount Mary College － City , State Accounting Central of Clifton High School － City , State Misc. On-going Training/Development Steven Covey's Seven Highly Effective Habits    Social Styles 2 Day Class Ken Blanchard's Situational Leadership    Annual GAAP updates via local Ernst & Young offices Annual Governmental GAAP Updates McGladrey Fraud Prevention Strategies - August, 2013 Annual FASB/GASB updates ",15 " LEAD AEROSPACE ASSEMBLER Summary Accomplished and highly motivated aerospace assembler/technician with a solid history of achievement in completing large structural assemblies, micro/miniature component repair and cable repair for rotary and fixed-wing aircraft platforms. Proficient in interpreting blueprints, working with others and meeting production deadlines. Seasoned leader with experience in tactfully communicating with others in order to train them to be competent at their job. Skills Critical Thinking                  Decision Making Hand/Power Tools Thoroughly Inspects Work Problem Solving Time Management Troubleshooting Experience Company Name City , State Lead Aerospace Assembler 06/2016 to Current Trained and led a team of six assemblers to quickly and efficiently build landing gear beams Ensured all equipment was properly installed and working correctly. Planned work and determined appropriate tools and equipment needed for the workday.  Processed work orders and prioritized jobs. Communicated with prior shift to assess work needs for the day. Company Name City , State Aviation Electronics Technician 09/2011 to 10/2015 Adjust, repair, or replace malfunctioning components on assemblies or circuit boards by using hand tools or soldering irons. Test and troubleshoot instruments, components and assemblies, using multimeters. Connect components to assemblies such as transformers, relays, switches, in-flight refueling systems, etc. Read and interpret maintenance manuals, technical publications, and engineering diagrams to determine the feasibility and method of repairing defective components. Keep records of maintenance and repair work. Coordinate work with engineers, technicians and other aircraft maintenance personnel. Inspect completed work to certify that maintenance meets standards and that aircraft are ready for operation. Education and Training Administration of Justice 2018 College of the Canyons , City , State Projected Graudation Date: Summer 2018 Certificate 2012 Naval Fleet Training Center , City , State Micro-miniature Electronics Repair Certificate 2011 Center for Surface Combat Systems , City , State Miniature Electronics Repair Certificate 2011 Naval Air Technical Training Center , City , State Aviation Electrician's Mate Strand High School Diploma 2010 Diamond Ranch High School , City , State ",23 " TEACHER ASSISTANT Summary Seeking a challenging position with a company where my skills would be fully utilized. Experience Teacher Assistant Sep 2016 to Current Company Name － City , State Help teacher prepare materials and assignments for instruction. Enforce school policies and rules. Perform clerical duties as assigned. Supervise students in and out of the classroom. Keep classroom neat and in order. Observe, and assess student's performance/progress. Be able to effectively communicate with students, teacher and in some cases parents. Provide individual assistance to students experiencing learning difficulty; explain errors answer questions, assist in research, clarify directions. Participate in meetings and in-service training programs as assigned. Assist students by providing general guidance. Office Assistant Oct 2015 to Jan 2016 Company Name － City , State Answered phones and transferred to the appropriate staff member. Took and distribute accurate messages. Greeted clients and directed them to the correct staff member. Coordinated messenger and courier service. Received, sorted and distributed incoming mail. Monitored incoming emails and answer or forward as required. Prepared outgoing mail for distribution. Faxed, scanned and copied documents. maintain office filing and storage systems. retrieve information when requested. update and maintain internal staff contact lists. Monitored and maintained office supplies. Ensured office equipment is properly maintained and serviced. Kept the office area clean and tidy. Special Education Teacher Assistant Aug 2013 to Jul 2014 Company Name － City , State Provided extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities. Tutored and assisted children individually or in small groups in order to help those master assignments and to reinforce learning concepts presented by the teachers. Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Observe students' performance, and record relevant data to assess progress Discuss assigned duties with classroom teachers in order to coordinate instructional efforts. Instruct and monitor students in the use and care of equipment and materials, in order to prevent injuries and damage. Enforce administration policies and rules governing students. Substitute Teacher Aug 2011 to Jun 2014 Company Name － City , State Planned and directed activities associated with project. Taught students with emotional impairments. Assisted teaching staff in public Elementary, Middle and High School. Graded homework and test, using answer sheets and recorded results. Distributed teaching materials to students such as textbooks, workbooks, and paper and pencils. Maintained order with in the school and on school grounds. Took attendance. Teacher Assistant Sep 2010 to Jun 2011 Company Name － City , State Provided extra assistance to students with special needs, and students with physical and mental disabilities. Tutored and assisted children individually or in small groups in order to help those master assignments, and to reinforce learning concepts presented by the teachers. Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. Present subject matter to the students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Observe students' performance, and record relevant data to assess progress. Discuss assigned duties with classroom teachers in order to coordinate instructional efforts. Instructed and monitored students in the use and care of equipment and materials, in order to prevent injuries and damage. Enforced administration policies and rules governing students. Office Assistant Feb 2010 to Apr 2010 Company Name － City , State Checked to ensure that appropriate changes were made to resolve customers' concerns. Documented records of customer concerns and transactions. Recorded details of inquiries, concerns, comments. Responded to customers inquires and notified them of claim investigation results. Input interview information into computer. Collected deposits and prepared change of address records. Enabled significant improvements in their productivity. Reviewed billing questions, concerns, and forwarded as needed to departments for investigation. Healthcare Technician Dec 2006 to May 2007 Company Name － City , State Answered signal lights, bells and intercom system to determine patients' needs. Performed duties in care of patients in nursing home under direction of nursing and medical staff. Served and collected food trays and fed patients requiring help. Transported patients, using wheelchair and wheeled cart and assisted patients to walk. Recorded temperature, blood pressure, pulse, respiration rates, food and fluid intake and output, as directed. Issued medications from dispensary and maintained records. Led prescribed individual and group therapy sessions as part of specific therapeutic procedures. Restrained, potentially violent, and suicidal patients with verbal and physical methods. Interviewed new patients to complete admission forms, to assess their mental health status and to obtain their mental health and treatment history. Encouraged patients to develop work skills and to participate in social, recreational, and other therapeutic activities that enhanced interpersonal skills and developed social relationships. Certified Nursing Assistant Aug 2005 to Jan 2006 Company Name － City , State Recorded temperature, blood pressure, pulse, respiration rates, food, and fluid intake and output. Cleaned, sterilized, stored, prepared, and issued dressing packs. Certified Nursing Assistant Apr 2005 to May 2005 Company Name － City , State Performed duties in care of patients in their home under direction of nursing and medical staff. Bathed, dressed, and undressed patients. Transported patients, using wheelchair wheeled cart and assisted patients to walk. Prepared meals, and assisted with activities of daily living. Changed bed linens, ran errands, directed visitors and answered telephone. Organized and labeled materials. Education and Training Certificate in Administrative Assistant 2016 Wake Tech Community College － City , State Certificate 2004 Wake Tech Community College － City , State High School Diploma 2001 Continental Academy High School － City , State Certifications Nursing Assistant North Carolina Interventions Skills Organizational Skills Written Communications Skills Verbal Communication Skills Cultural Awareness  Microsoft Typing Skills Ability to Focus Efficiency Self-Motivation Ethical ",6 " FULFILLMENT ADVOCATE Summary Guadalajara, Jalisco, Mexico With a 8 year experience on the manufacturing and IT companies and knowing materials, finance,sales and supply chain processes where my concern is being in constantly growing. Today I would like to bring my expertise together with my strong analytical capabilities and excellent communication skills to international company with customer focus. I have no fear for changes and that is why I would like to learn new processes and being involved in new areas in order to be a multi skill person that faces every situation with the right knowledge. I believe that my substantial skills on materials and finance areas could be seen as valuable assets and would be very helpful in achieving of many business objectives. Highlights People Management Finance Manufacturing process Order entry Backlog Management Customer relationship Microsoft Office ERP (SAP,BAAN,ORACLE, 4TH SHIFT) Eclipse(Pricing program) Accomplishments Created critical backlog tracking and improve on-time delivery, customer issues and safety statistics. Kept inventory by 99% System architecture migration from ORACLE to BAAN V, BAAN IV to BAAN V Increased services penetration rate from 20 to 25% Inventory reduced project from desktops linux converstion into WINDOWS Experience 04/2014 to Current Fulfillment Advocate Company Name － City , State Liaison between sales, factory, planning , customer and logistics Coordinate with Order management for billing Billing Accuracy Business partner management. Backlog Management Customer relationship Supply analysis Orde entry 06/2012 to 04/2014 Business Operation Analyst Company Name － City , State Liaison between sales and customer for analyze the best option for customer customization services. Coordination and execution for customer services from second touch(rework) area/manufacturing site Coordinate second touch operations such as forecasting, production plan, process improvements. Analysis of backlog management. Responsible for 2nd touch area, p People management (80 people 2 shifts) Suppliers relationship 01/2011 to 06/2012 CSSM Customer Sales Support Manager Company Name － City , State Pricing update, New orderable items creation, customer relationship Anticipates and communicates product & pricing updates Ensures set-up and maintenance of Contracts (PS) Utilizes configuration tools to develop valid configurations meeting sales / customer reqs Create, submit, manage Lifecycle Maintenance of PN Proactively manages EOL & NPI in offering and catalog Propose alternatives for EOL products Drive catalog set-up & maintenance in line with Sales and customer requirements 04/2010 to 01/2011 INVENTORY CONTROL TEAM LEAD Company Name － City , State Inventory Control supervision Customer Service New Projects Implementation Purchase and sales management People management Supervise, train and provide support to the Hub's Specialist 1 in charge. Drive the month-end closing process at end of period, Ensuring that all Hub's Specialist complete all their month end close task's and to detect any issue regarding receipts and sales. Develop and organize the agenda and work plan for physical inventory at different warehouses in US such as coordinate the process of claim to recover part of the discrepancies reported by the warehouse contact. Coordinate and follow up for all new set up's within the VMI (Vendor Management Inventory) schema Projects involved: 04/2008 to 04/2010 Cost Accountant Company Name － City , State General Ledger Inventory control, Cost Analysis, Customer service,P&L, Expenses analysis, Revenue recognition) Financial and Fiscal statement preparation, presentation and accounting reviews. Costs control for distribution companies in US, EUROPE and MEX Intercompany Financial Customer service. US GAAP knowledge SOX Audit VMI financial flows set up. PPV monitoring and handling Expenses analysis P&L and Balance sheet reconciliation Overall Inventory control for Finance and Logistics process 05/2007 to 04/2008 Inventory Controller (Hub Specalist) Company Name － City , State Purchase management Inventory control Customer service Sales order management Overall Inventory control Distribution Centers. Logistics criteria management (EXW, DDP & DDU) Flextronics Supply Chain responsibility. Purchase, Sales & Return orders (RMA & RTV) PPV management Forecast and cycle count analysis Keep the inventory accuracy Sales order management Purchase order management. 05/2006 to 05/2007 Replenishment Coordinator Company Name － City , State VMI Management Supply chain management Inventory control Work with Buying staff and Store Operations to identify sales/inventory opportunities Confer with vendor contacts to obtain favorable and timely deliveries as well as the best possible pricing Waterfall forecast analysis Inventory Planning & Supply negotiation VMI(SMI) program JIT scenario negotiation trough 3PL's and In Plant Store Hardware and packing Suppliers setup trough IPS and Tents outside of production buldings for direct point of use delivery. Supply Chain Management. Education 2008 Diplomado : Cost Accounting University of Guadalajara － City , State , Mexico 2004 Bachelors Degree : International Business University of Guadalajara － City , State , Mexico Personal Information Languages English 90% Portugues 60% Skills Customer Service Self Starter Team player Analytics Additional Information ",4 " SALES ASSOCIATE Summary Customer service oriented associate with over two years' worth of experience working with the public, and over 1 year's worth of money-handling experience. Core competencies include customer rapport, ability to maintain a positive attitude, and subtle persuasiveness by relating to the customer. Passionate and self motivated, with a drive to achieve excellence inside as well as outside of the workplace. Highlights Exceptional customer service Sales expertise Excellent communication skills Customer rapport development Basic Microsoft Office skills Thrive in fast-paced environment Experience 03/2016 to Current Sales Associate Company Name － City , State Received and processed cash and credit payments for purchases as well as payments to Dillard's credit card. Opened lines of credit. Opened and closed the counter, including counting cash, opening and closing cash registers and creating staff assignments. Worked as a team member to provide the highest level of service to customers. Made courtesy calls to existing customers for upcoming event information and debuting new merchandise. 11/2015 to 02/2016 Receptionist Company Name － City , State Conduct outgoing phone calls to collect members' billing information and process payments. Operate Microsoft Lync to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments. Resolve customer complaints or redirect them to appropriate management. 02/2015 to 11/2015 Service Representative Company Name － City , State Compile information about new accounts, enter account information into computers, and file related forms or other documents. Handle inbound calls; resolve membership issues; answer customer inquiries; redirect phone calls to appropriate associates. Understand and implement company policies as well as explain policies to customers in a straight forward and professional manner. Operate register and process cash/credit transactions; opened and closed out registers. Collect referrals and inform members of membership promotions for discounts and deals. Skills Excellence and experience in customer service, eager and fast learner, honest, advanced problem-solving, exceptional organizational skills Education Associate of Arts : General Business Mesa Community College － City , State General Business Currently attending. 2014 High School Diploma James Madison Preparatory School － City , State ",7 " HR GENERALIST Summary HR Generalist with 8 yrs of professional experience in employee recruitment, orientation, engagement ,assimilation and termination procedures . Highlights •Employee recruitment •Talent Acquisition •New employee orientations •Employee Engagement and assimilation •Vendor Management •Termination procedures •MS Office proficient Experience HR Generalist November 2006 to May 2015 Company Name - City , State Onboarding: Welcoming the new employees onboard by ensuring they have a pleasant experience. Verifying and collecting all the mandatory educational & employment documents. Performing a reference check on the day of on boarding incase any document is not available. HR Engagement and Assimilation Handling employee's queries with respect to joining formalities Taking induction for the new joinees and briefing them about IBM and the concerned BU's to which they will be a part of. Briefing the new joiners on various policies like payroll, payables, medical insurance, reimbursement, superannuation etc. Updating the joiner's data /no-shows data in GOM. Ensure all the relevant departments are informed about the new joiners. Managing attendance and leave for the team. Mentoring & coaching new team members across locations on the process, and ensure they execute the process successfully. Preparing weekly & daily MIS reports. Preparing MOM and sharing it to the team for every weekly team meeting. Recruitment : Screening the resumes so as to assess the HR Fit & the Technical Fit of the candidate for the applied position. Taking care of the HR issues while screening the resume in terms of the present employer, years of experience, relevant work location, relevant background, relevant education, etc. Liaisoning with the Business for the Requirements and carrying out the recruitment process smoothly. Coordinating & handling week-end drives in location. Also involved in extensive Campus drives /Offcampus drives in Technical institutions. Chalking the Monthly requirements with the Managers & completing the same in the given time frame. Facilitating Vendor management by allocating requirements to vendors. Educating the vendors on the requirement skills so that there is a smooth flow of process regarding requirement. Handling queries from the competency Managers and solving them with regards to Recruitment, Hiring & Joining and also regarding the Policies of Recruitment. Documentation for Mandatory Offer Paperworks. Liasoning with Business Hiring Managers / Compensation Team for hiring approvals. Liasoning with Separations Team / WFM / HR Partners for approvals for Rehire / Restricted /Foreign National Hires Coordinating timely /accurate and 100% compliant Offer Rollout to ensure we meet out hiring numbers for each quarters. Handle post offer queries as raised by Business and candidates and direct them for solutions. Negotiating with offered candidates to convert them to join. Coordinating end to end with the different Business Units to get HR related issues and queries resolved on time. Coordinating with the candidates and the different Business Units through effective Telephone and E-Mail Communication. Internal audits and provide inputs for avoiding audit exposures along with process adherence. HR Consultant January 2006 to October 2006 Company Name - City , State Working on individual corporate assignments and sourcing candidates for different positions for providing manpower to their requirement needs. Counseling and evaluating candidates by taking preliminary round of interviews, calling them for final interview and doing reference checks on behalf of the candidates. Recruiting candidates by means of headhunting, employee references, networking. amp; jobsites depending on the resource requirements. Working on senior level assignments (15-20 yrs experience). Coordinating interviews, updating the candidates about the company, job profile, giving them interview tips and maintaining client relation. Also involved in recruitment selection of new executives for our company. Giving induction to the new entrants. Record keeping & documentation, database management in excel. Preparing agenda for monthly meeting. Weekly analysis of individual performance against the set target. Education M.B.A : Human Resources & Finance , 2005 Utkal University - State , India GPA: 1st Class with topper of our batch Human Resources & Finance 1st Class with topper of our batch Bachelor of Science : Physics Honours , 2002 OUAT - State , India GPA: 1st Class with Honours with Distinction Physics Honours 1st Class with Honours with Distinction Languages English, Hindi, Oriya Personal Information Date of birth : 2nd October, 1981 Marital Status : Married with 1 Kid Nationality : Indian Hobbies : Listening to music, Dancing, & Dairy Writing, Additional Information Skills Talent Aquisition Onboarding Documentation Vender management Microsoft Office ",0 " FOOD PREP CHEF Skills Highly skilled in cooking and preparing a variety of cuisines Inborn ability to explore new cooking avenues Thorough understanding of sanitation needs of the kitchen Operate kitchen equipment such as ovens and grills for cooking purposes Maintain knowledge of all recipes so that the Head Chef's place can be filled in effectively in case of absenteeism Summary Exceptional culinary insight. Knowledge of standard food preparation Ability to work in a high volume environment Chef in preparing exceptional meals Motivated food serving professional with 5+ years food and beverage experience in casual and fine dining. Highlights Kitchen productivity Basic knife skills Uses proper sanitation practices Able to regularly lift/move up to 25-50 lbs Preparation of various food items Good personal hygiene Team-oriented Well groomed High level of cleanly kitchen maintenance Team-oriented Sandwich preparation experience Knowledge of basic food preparation Food handling knowledge Italian cuisine American cuisine Ethnic foods preparation Plate presentation skills Banquet operations and off-site catering expert Accomplishments Serve Safe 2015 Seasoned and cooked food according to recipes or personal judgment and experience. Ensured consistent high quality of plate presentation. Maintained contact with kitchen staff, management, serving staff and customers. Baked, roasted, broiled, and steamed meats, fish, vegetables and other foods. Supported all kitchen operations when chef was absent. Experience 09/2010 - 04/2011 Company Name － City , State Food Prep Chef Followed all established restaurant practices and procedures. Carefully maintained sanitation, health and safety standards in all work areas. Prepared items according to written or verbal orders, working on several different orders simultaneously. 06/2011 - 11/2012 Company Name － City , State Cook Followed all established restaurant practices and procedures. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Cut and chopped food items and cooked on a grill or in fryers. 12/2012 - 03/2013 Company Name － City , State Cook Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Took necessary steps to meet customer needs and effectively resolve food or service issues. Served fresh, hot food with a smile in a timely manner. Accurately measured ingredients required for specific food items. Followed all established restaurant practices and procedures. 02/2013 - 06/2013 Company Name － City , State Cook Assisted co-workers. Cooked food properly and in a timely fashion, using safety precautions Weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment Cleaned and prepared various foods for cooking or serving 06/2014 - 11/2014 Company Name － City , State Chef Developed strategies to enhance catering and retail food service revenue and productivity goals. Prepared healthy, enjoyable breakfasts and dinners for diners. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Effectively used items in stock to decrease waste and profit loss. Ensured consistent high quality of plate presentation Seasoned and cooked food according to recipes or personal judgment and experience Created and explored new cuisines Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Cooked food properly and in a timely fashion, using safety precautions Used all food handling standards 01/2014 - 12/2014 Company Name － City , State Food Service Cook /Temp Assisted co-workers. Performed kitchen maintenance for a private facility. Responsible for daily set up of five stations. Stocked and rotated products, stocked supplies, and paper goods in a timely basis Stored clean equipment and utensils Supervised and coordinated activities of cooks and workers engaged in food preparation Used all food handling standards Cleaned, cut, and cooked meat, fish, or poultry Complied with scheduled kitchen sanitation and ensured all standards and practices were met Cooked food properly and in a timely fashion, using safety precautions 01/2015 - 05/2015 Company Name － City , State Line Cook Consistently verified that kitchen staff followed all recipes and portioned serving guidelines correctly. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Communicated clearly and positively with co-workers and management. Worked well with teammates and openly invited coaching from the management team. Followed all established restaurant practices and procedures. Education 2011 William M Davies Career & Tech － City , State , USA High School Diploma : Culinary/ Auto Body Courses in Hospitality and Restaurant Management Classes in Restaurant and Facility Operations Basic Vocational : Prep Cook Courses in: Food Preparation, Kitchen Management,Patisserie and Confectionery, International Cuisine ",14 " VP DIGITAL MEDIA SERVICES AND CONTENT DISTRIBUTION Professional Summary ""A cross-functional product, operations & technology leader executing at the intersection of media, multi channel distribution, IT Services, and the consumer."" Transformation & Leadership- Skills Work History 01/2009 to 01/2010 VP Digital Media Services And Content Distribution Company Name – City , State Led SaaS file based workflow post production, editing, packaging, distribution, and content servicing P&L for clients including Sony Pictures Entertainment, Paramount Pictures, Warner Bros., and Walt Disney Studios. Completed 800 Terabyte Infrastructure and workflow process design across encoding, transcoding, delivery platforms to facilitate library migration to HD content. Facilitated customer content launches for sell thru platforms Apple Germany, Apple France, Xbox, Playstation Networks, Amazon, and other distribution channels including ATT Mobile and DirecTV. 01/2008 to Current Independent Contractor Company Name – City , State Led The Walt Disney Interactive Media Group Technical Operations Shared Services Organization from internet startup to ""Commercial Grade"" Internet Infrastructure, Platform, and Engineering Services provider fueling 3X audience growth (85 million Unique visitors a month) and revenue from global product (Fantasy Games, Toontown MMRPG, Disney Broadband, ESPN Motion, Disney Stores, ), Mobile MVNO service, and Ecommerce offerings from ESPN.com, Disney.com, ABCNEWS.com, ABC.com, Disneyworld.com, and DisneyStores.com. Strategic Planning/Execution- Delivered Playboy's integrated ""Digital Content Factory"" launching video download offering, affiliate model for audience growth on Playboy.com, and scalable content production/post-production, distribution services establishing a lead position in ""Omni Channel"" media consumption across (Print, DVD, Online, Broadcast, Mobile, and Location Based Entertainment). Innovation- Launched ESPN Motion infrastructure, a pioneer product, in ad supported rich media delivery. Established global ""Best in Class"" multi channel customer contact center, network, and IT services infrastructure during hyper growth stage of Capital One Financial Corporation powering scale from 700 employees to 22,000 and 3 million account holders to 30 million across multiple continents. Operational Efficiency/Effectiveness- Re-negotiated network, application software, maintenance support agreements, standardized, virtualized, and consolidated infrastructure and environmental footprint to slash bottom line IT costs by over 30%. Leveraged and implemented ITIL best practices framework, open source technologies, process re-engineering, program/project management methodologies, increasing availability metrics to 99.99% while maintaining flat FTE counts. Team Building and Collaboration- Established global product development and support model for video download subscription business across engineering, product development, Q/A, technical operations, marketing, and finance in Japan, the UK, and the US. Maintained retention levels (less than 6%) through clear mission, matching right resources with right roles, progressive job families, succession planning, rewards/recognition programs, and cross training. Built communication triads (Business, Operations, IT) facilitating prioritization across 60 geographic locations and establishing program/project management methodologies improving on time delivery by 20%. Provide IT and Operational Leadership services and guidance to businesses challenged with scalability, flexibility alignment, and growth. Developed a speaker forum ""Business Hack Japan"" for the Japanese media community, (designers, gaming companies, web services, CGI artists, and film production/distribution). Landed a contract with JETRO (Japan External Trade Org.) to publish paper on US Digital distribution landscape. 01/2005 to 01/2007 Senior Vice President/ Chief Information Officer Company Name – City , State Developed and led rich media product/technology strategy and support for the Online, Broadcast, Mobile, Publishing, DVD Distribution, and licensing business models including, content creation, content management, content distribution, billing systems architecture, business intelligence, and enterprise back office systems. Launched Internet delivered VOD subscription based product line with over 2000 titles and re-launched Playboy.com with Web 2.0 features with payback in 8 months. Established enterprise asset/content management system to capture and catalog over 50 yrs of image, text, and video content across the enterprise to enable ad supported lifestyle product offering, video subscription services, and affiliate traffic generation to Playboy.com Integrated two business acquisitions into the corporate infrastructure in 6 months. Established consolidated hosting strategy and enterprise bandwidth agreements realizing 30% reduction in infrastructure costs. 01/2002 to 01/2005 Vice President Technical Operations Company Name – City , State Built shared services organization supporting subscription based products, multi player gaming solutions, advertising business models, travel, and retail commerce for all Disney business verticals in the b to c online channel and Disney/ESPN Mobile MVNO services. Captained the design, implementation, and support infrastructure delivering 30+ billion page views per year and 85+ million unique visitors a month at ESPN.com, ABCNEWS.com, and Disney.com. Reduced operating costs by 20% through system/network contract renegotiations, and implementation of audit and control procedures for capital expenditures. Improved operational stability, reliability, and availability through the implementation of IT Service Management framework including best practices in change management, incident management, and configuration management achieving 80% first call incident resolution. Completed data center expansion efforts to accommodate 5 year growth projections of 100% increase in capacity for rich media products and content delivery for global product launches. 01/2000 to 01/2002 Vice President of Operations Company Name – City , State Directed design and implementation of all business plans with scalable, operational support strategy (customer care, provisioning, purchasing, sales, back office) for this start-up company, providing fully managed web hosting and managed security services. Acquired and managed major accounts through top-level presentations with CXO's. Secured commitments for additional funding after debt-for-equity restructuring and reduction in monthly cash flow initiatives were completed. Achieved 100% on-time delivery rating for customer solutions and 80% first-call resolution on all customer requests. Completed multi-phased approach to sales automation and service management business processes through implementation of Siebel's Mid Market CRM suite resulting in end to end customer lifecycle tracking. Achieved service-level availability of 99.99% and reduced server build time from 2 days to 6 hours. 01/1994 to 01/2000 Director of E-Business Infrastructure/ Network Operations Manager/ Telecom Manager Company Name – City , State Developed and implemented strategic plans and nationwide tactical support strategy with service-level management for all desktop applications, data and voice networks, call center infrastructure including ICR/VRU, inbound/outbound predictive dialing, and PBX/ACD. Managed a $26 million budget within 4% of plan across an internal customer base of 20,000 associates supporting over 22 million external customers. Established online financial services brand through account acquisition and servicing including a shopping portal, online auto loan approval, loyalty card, and coupons. Negotiated outsourcing arrangements with external development resources and infrastructure providers for shopping portal (www.capitaloneplace.com) achieving readiness for shopping season. Improved staff-to-desktop ratios by 50%, while reducing work order completion times by 20% and monthly trouble ticket to platform ratios by 23% through restructuring including the establishment of regional support teams, centralizing help desk functions, configuration standards (desktop and server build templates), and a quality assurance/metrics/audit function. Participated in IT charge-back modeling project selecting Network Operations as prototype group to bill back business unit customers. Established management principles through Sportsmind executive leadership development program, geared to provide a common language, linguistic behaviors, tools, and competencies to manage through day-to-day projects, conversations and problems. Co-led an operational imperative to build a standardized project management office producing a formal process for approval, budgeting, and tracking of every project Achieved availability metrics of 99.99% through intelligent inbound/outbound predictive call routing infrastructure supporting over 110 million calls annually, reaching payback in 10 months and improving right party contacts by over 25%. 01/1990 to 01/1994 Manager of MIS Company Name – City , State Education 1998 MBA : Virginia Commonwealth University - City , State B.S : Business Admin. - Management Landmark Forum Franklin Pierce University Univ. of Virginia Darden School Change Mgt - City , State GPA: Magna cum Laude Business Admin. - Management Magna cum Laude Landmark Forum Skills ACD, acquisitions, ABC, ad, advertising, Apple, approach, automation, billing systems, Broadband, Broadcast, budgeting, budget, business intelligence, business plans, business processes, c, call center, cash flow, catalog, CGI, change management, com, configuration management, content, content management, content creation, CRM, clients, customer care, delivery, product development, DVD, Ecommerce, editing, equity, features, film production, finance, Financial, help desk, image, Innovation, ITIL, Japanese, Team Building, Leadership, leadership development, marketing, Market, office, 2000, migration, modeling, enterprise, Network, Networks, packaging, page, PBX, presentations, process re-engineering, process design, producing, project management, speaker, purchasing, quality assurance, retail, routing, sales, Siebel, strategy, strategic plans, Strategic Planning, Unique, video, web hosting, workflow ",12 " UNIT PUBLICIST Summary To utilize and further develop the skills acquired through significant work experience in the fields of public relations, marketing, advertising, fashion and event planning. [Willing to travel] Skill Highlights Media relations Special events planning Public relations expert Project management Promotional campaigns Enthusiastic and dedicated team player Problem solving Exceptional writer Organized and efficient Deadline-driven Experience 12/2010 to 05/2015 Unit Publicist Company Name － City , State Secured coverage by both broadcast and print media outlets. Coordinated press tours on film set, and planned red carpet screening with FOX2 Detroit. 11/2014 to 01/2015 Freelance Publicist, Manager New Business Development Company Name － City , State Wrote press releases and conducted media outreach, and collaborated on internal marketing materials. Strategized new business opportunities, and established communication with potential new clients. Counseled on film industry and public relations procedures. 05/2014 to 06/2014 Freelance Social Media Marketing Manager Company Name － City , State Developed social media strategies and content calendars for all client accounts. Managed social media sites and posted content daily across social media platforms. Surveyed the Internet for brand related topics of conversation, engaged in dialogue and tracked customer issues. Analyzed current social media metrics and engagement. 04/2013 to 06/2013 Freelancer Company Name － City , State Conducted media outreach for several client initiatives, monitored for media coverage and executed research. Produced social media posts on behalf of clients via Pinterest, Facebook, Twitter, etc. Drafted press releases and proofread previously written releases. 01/2012 to 04/2012 Production Assistant/Volunteer Company Name － City , State Created social media and marketing campaigns for Michigan F.A.S.H. Fest. Wrote press releases, compiled media lists and comprehensive targeted databases. Reviewed Michigan F.A.S.H. Fest website for accuracy, troubleshot computer, network and communication issues. Attended and documented numerous client meetings, set up and staffed several promotional events. 10/2009 to 10/2011 Office Manager Company Name － City , State Employed marketing and public relations campaigns; coordinated speaking engagements; cultivated social media presence; developed company website and, successfully executed a Search Engine Optimization (SEO) platform. Managed staff, handled all financial components of business, oversaw day-to-day business operations, built and maintained patient relationships. 12/2010 to 07/2011 Costume Designer Company Name － City , State Developed wardrobes, footwear, accessories and other materials. Supervised costume fittings with cast members and made alterations. Studied script and story lines to conceptualize appropriate costume styles. Ensured design concepts provided by the director and producer were achieved. 08/2008 to 10/2008 Assistant Style Writer/Event Producer/Stylist Company Name － City , State Photographed and reviewed designers' Spring/Summer 2009 collections at Mercedes-Benz New York Fashion Week as Assistant Style Writer for the Michigan Chronicle - published in The Michigan FrontPage, September 19, 2008. Co-produced AKA fashion show, staffed, managed backstage area during show (i.e. models, clothing, accessories, etc.) and acted as co-stylist. Attended Detroit Fireball 2008 and fashion designers' new line launches as a media representative for Fuzion Magazine and other outlets to review, photograph collections and interview designers. 02/2008 to 06/2008 Associate Company Name － City , State Participated on Pepperdine University, Downtown Center Business Improvement Development (DCBID), Experian, Accenture, DeBeers and Los Angeles Urban League accounts. Wrote byline pieces and submitted to top-tier publications (i.e. Los Angeles Times, Los Angeles Business Journal and Orange County Register). Participated on new business pitch and developed RFPs for several other new business opportunities. Assessed media opportunities for Pepperdine University and created editorial calendar for remaining 2008 calendar year. Attended several events and functions with the client and on their behalf. Conducted media outreach, and secured 5 media placements. Composed press releases, media alerts, as well as other pitching materials. Attended weekly client meetings, compiled weekly PR reports and distributed to client and internal team. 02/2007 to 12/2007 Account Coordinator Company Name － City , State Participated on Hyundai Motor America, Hyundai Hope on Wheels, and BMW Group DesignworksUSA accounts. Secured 12 media placements, generated media lists and conducted media outreach for various projects. Conducted new dealership announcements, wrote press releases, media alerts, pitch emails and other media relations materials. Assisted in planning, logistics, execution and staffed both spring and fall Hyundai Communication Summits. Managed Hope on Wheels scholarship events, coordinated ceremonial checks for Hyundai Hope on Wheels 2007 Tour. Prepared various awards entry binders for PRSA PRISM, 2007 Ketchum Kudos and PR Week awards. Implemented catalog system for print and broadcast media clips. Executed daily and weekly media monitoring and compiled media coverage reports. Formulated weekly PR Coordinator Reports and bi-monthly Status Sheets. Generated monthly Activity Reports and Budget Status Reports for all Hyundai and Hyundai Hope on Wheels billing. Produced monthly PR outlooks and media opportunities for BMW Group DesignworksUSA. Attended Hyundai's Product Immersion Day. 08/2006 to 02/2007 Intern Company Name － City , State Interacted directly with clients on a daily basis. Wrote press releases, pitch emails, composed numerous result trackers and pitched to National and Local media. Participated on VIVA Paper Towels, WhiteWave Foods, Horizon Organic, Silk Soymilk, ConAgra, DAVID Sunflower Seeds, Orville Redenbacher, Hebrew National, Healthy Choice, Best Buy-Geek Squad, Scott Flushability-Halftime Flush, Jim Beam, Sauza and Roto-Rooter accounts. Formulated daily monitoring reports, as well as compiled weekly monitoring summaries. Generated media lists, organized Quick View reports for various client projects, prepared E-kits and PR Newswires. Facilitated holiday event for Geek Squad, planned and executed event for DAVID ""Good Seed"" Award Grand Prize winner. Organized long-lead monitoring assignments and outlines. Coordinated sizzle reel for VIVA Towels. Assisted on a new business pitch, and worked closely with senior level staff. 12/2005 to 04/2006 Intern Company Name － City , State Supported planning and execution of the Frigidaire ""Glacier Lounge"" at Sundance Film Festival. Sorted and maintained celebrity donated clothing from Frigidaire ""Glacier Lounge"" event in partnership with Clothes Off Our Back. Participated on Frigidaire, Kraft's Good Seasons, Milk Web, Planter's Peanuts, and Wine Market Council accounts. Pitched to National and Local media publications and to B-rolls, and secured 28 media placements for high profile accounts. Interfaced directly with vendors on signage development, and numerous other projects. Prepared detailed editor bios for use in subsequent pitches. Executed extensive research and detailed planning for new business development. Developed and successfully executed, complex sponsorship opportunity for Kraft Singles. Staffed Frigidaire/Electrolux booth at Kitchen and Bath Industry Show (KBIS), and assisted at corporate events. 09/2005 to 12/2005 Marketing Coordinator Company Name － City , State Developed a redesign strategy for Lori's website, photographed store inventory and wrote copy for website. Assisted customers with purchases of shoes and accessories, and maintained relationships with customers. Managed in-store promotions to generate traffic. 07/2004 to 09/2005 Sales Associate Company Name － City , State Assisted customers with purchases of shoes and accessories, closed 97% of initiated sales and maintained relationships. Collaborated with owner on marketing and inventory strategy. 05/2004 to 08/2004 Intern Company Name － City , State Devised and successfully established working budgets and timeline for video and still photography shoots. Managed the coordination and purchasing of stock photography for print ads. Promoted to account lead on multiple direct mail pieces. Maintained and updated status reports, and attended weekly internal team and client meetings. Reviewed advertising materials for accuracy and completeness of work. Education May 2005 Bachelor's Degree : Public Relations, Marketing and Advertising University of Michigan － City , State Awards 2007 Ketchum Silver Kudos Award Hyundai ""Veracruz Launch"" 2007 PRSA PRISM Award ""Hyundai Sonata/'Regis and Kelly' Trivia A Go-Go Promotion"" 2007 PRSA PRISM Award ""Hyundai Elantra - Mash and Seek"" 2007 PRSA PRISM Awards of Excellence ""Hyundai Launches Genesis of a New Brand Identity"" Headliner Award, Ketchum Passion and Precision Award, Ketchum Michigan Merit Scholar Received multiple Weber Shandwick - Intern of the Week Awards Recognition of Excellence Award for work on Frigidaire's Sundance Film Festival Event Computer Skills Microsoft Word, Excel, Access, PowerPoint, Outlook, Works, OneNote, Publisher, Entourage, Sprout Social, HootSuite, Canvas, Tweet Deck, Factiva, Lexis-Nexis, Bacon's MediaSource, Adobe Photoshop, Illustrator, InDesign, Acrobat, MAC Software/Programs, Final Draft 7, SAP, PR Trak and Roxio. ",20 " INFORMATION TECHNOLOGY SPECIALIST Summary Recent graduate seeking opportunity in hardware and software support. Highly poised and dedicated with strong education and training in supporting computer issues. Systematic IT professional proficient in network, project and emergency management. Able to install hardware, patch software and configure internal systems. Complex problem-solver with top-notch planning and communication strengths. Resourceful team player and fast learner seeking to leverage background into a database administrator role with a progressive organization. Skills Hardware updates Process improvement implementation Permissions management Software licenses and patches Excellent problem solving skills Operating systems Task estimation GUI and tools Knowledge of streaming video platforms Timeline management Operational support Windows operating systems Experience Information Technology Specialist , 02/2019 to Current Company Name – City , State Coordinated installation of Microsoft software systems and collaborated with user experience team on design and implementation of new features Kept hardware and software systems current with latest patches and current licenses Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers Trained new employees on support processes, procedures and knowledge base Mentored other technical engineers and support professionals to provide professional development and skill enhancement Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources Shift Leader , 11/2016 to Current Company Name – City , State Assigned daily tasks to employees and monitored activity and task completion. Diligently restocked work stations and display cases. Routinely moved and stocked food products weighing up to 40 pounds. Performed all position responsibilities accurately and in a timely manner. Strictly followed all cash, security, inventory and labor policies and procedures. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Stored food in designated containers and storage areas to prevent spoilage or cross-contamination. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Handled currency and credit transactions quickly and accurately. Followed food safety procedures according to company policies and health and sanitation regulations. Customer Service Representative , 04/2017 to 09/2017 Company Name – City , State Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. Operated a POS system to itemize and complete an average of 50 customer purchases. Routinely answered customer questions regarding merchandise and pricing. Chef , 06/2016 to 02/2017 Company Name – City , State Education and Training GED Fremont Adult & Continuing Education - City , State Information Technology , 2019 Unitek College - Fremont - City , State Skills Hardware updates Process improvement implementation Permissions management Software licenses and patches Excellent problem solving skills Operating systems Task estimation GUI and tools Knowledge of streaming video platforms Timeline management Operational support Windows operating systems Work History Information Technology Specialist , 02/2019 to Current Company Name – City , State Coordinated installation of Microsoft software systems and collaborated with user experience team on design and implementation of new features Kept hardware and software systems current with latest patches and current licenses Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers Trained new employees on support processes, procedures and knowledge base Mentored other technical engineers and support professionals to provide professional development and skill enhancement Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources Shift Leader , 11/2016 to Current Company Name – City , State Assigned daily tasks to employees and monitored activity and task completion. Diligently restocked work stations and display cases. Routinely moved and stocked food products weighing up to 40 pounds. Performed all position responsibilities accurately and in a timely manner. Strictly followed all cash, security, inventory and labor policies and procedures. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Stored food in designated containers and storage areas to prevent spoilage or cross-contamination. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Handled currency and credit transactions quickly and accurately. Followed food safety procedures according to company policies and health and sanitation regulations. Customer Service Representative , 04/2017 to 09/2017 Company Name – City , State Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. Operated a POS system to itemize and complete an average of 50 customer purchases. Routinely answered customer questions regarding merchandise and pricing. Chef , 06/2016 to 02/2017 Company Name – City , State ",2 " CONSTRUCTION PROJECT COORDINATOR Summary I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.Advanced knowledge of SBS programs Natural leader and skilled mediator who excels at bringing out the best in all employees.Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Highlights *Proficient in Microsoft Excel, Word, PowerPoint, Google Applications AMP and Jasper Soft. QuickBooks,Business analysis Business analysis Operations management Risk management Forecasting *Effective Problem Solver through strong conflict resolution skills *Experience working with client and coworkers from diverse backgrounds Forecasting Exceptional time management skills Collaborative Leadership mentoring Tactical execution Conflict resolution Team building Business management methodology Experience Construction Project Coordinator Dec 2014 to Dec 2015 Company Name - City , State Operations/Construction Project Coordinator PECO SBS Program, BGE SES ProgramPrioritized project components and organized scopes.Liaised directly with customers to meet needs and maintain satisfaction.Stayed consistent with project schedules and plans for all installations.Submitted all project closeout documents in accordance with the contract Maximized company revenue by meeting program goals.Assisted the project manager as needed on a daily bases on all new contract and projects. Office Administrator Jul 2013 to Dec 2015 Company Name - City , State with adherence to contract documents including plans, specifications, permits, technical elements, scheduling activities, and estimates. Coordinates project scheduling and communication. Assists in managing data throughout; the life of a project. Achieving predetermined objectives of scope, cost, time, quality, and participant satisfaction. Understanding and conformance with laws and regulations, pertaining to all projects. Maintaining good client relations, client confidence, and enhancing prospects for future business. Duties and Responsibilities Completion of control estimate Set up and maintenance of files according to Policies and Procedures Management of daily affairs to stay on budget and on schedule Customer satisfaction Material management at jobsites Prompt pricing and settling of change orders and be a team member. Setting priorities to achieve goals Personal project log Solicitation of additional electrical scope to existing contracts; reconciles work as built. Knowledge of field/construction/electrical experience. Handles Projects with a professional and positive attitude! Property and Casualty Insurance. Marketing Assistant Jun 2013 to Jul 2013 Company Name - City , State Scaccetti Insurance and Financial Provides assistance in coordinating company marketing. Marketing assistant provides administrative support to the marketing team by answering phones, generating reports, and keeping records. Administrative Coordinator Jan 2006 to Jul 2012 Company Name - City , State Served clients by being the official first point of contact into the organization and responded to their needs Maintained financial records for donations, grants, memberships, and vendors Manually posted and reconciled checks backups and provided bookkeeping assistance for the Accounting Department Liaison between inmates, family members and volunteers to advocate for resolution of concerns and issues Occurring in state and county facilities Ensured all confidentiality requirements were met Created and maintained database which included records of all communications between the organizations And government agencies Navigated multi step communications protocol needed to complete quarterly reporting of official visitor. Assistant Manager/Group Teacher Sep 1998 to Jan 2006 Company Name - City , State Opened facility and supervised a staff of seven employees. Coordinated bookkeeping, payroll and daily deposits. Managed shipping/receiving and inventory control. Professional Courses and Certifications Computer Information Technology 9/9/15 GCC County College Computer Information TechnologyAdvanced coursework in Business Administration Certificate , OSHA 30-Hour Construction 2015 ClickSafety - City OSHA course on construction safety from Electrical Hazard Safety to Fall Protection. Select One , Insurance 2013 CPMI Professional Development Property & Casualty Insurance Skills Microsoft Excel, office, PowerPoint, Word, Goggle Docs AMP , Jasper Soft, Sales and Marketing software ",19 " SENIOR CONSULTANT Experience Senior Consultant , 09/2015 to Current Company Name – City , State Manage the relationship between CVS Health Med D enrollment operations and EGS (Expert Global Solutions), a. vendor contracted to process member centric requests and operational processes with 230+ employees. Engage. with site directors, operations managers, HR, trainers, workforce consultants, and supervisors to strategically. resolve workflow and deliverable issues. Ensure continued service delivery and quality satisfaction from EGS and a successful working relationship between CVS and EGS. Travel to two main sites bi-monthly during Med D's annual enrollment period to ensure successful training execution. Set service expectations for each line of business. Successfully brought up a vendor site with 100+ employees with a 2-month period, including access to all systems, training and escalations. Raised quality from 70% to an average of 98% by holding the CVS business process owner accountable for providing job aids, updating old work instructions and hosting level 3 meetings between with the CVS BPO, vendor trainers, supervisors and leads to review errors. Consultant/Systems Consultant , 05/2012 to 09/2015 Company Name – City , State Produced MedForce Navigation, workflow work instructions, and management reporting capacities via. Microsoft presentation. Hosted live meeting trainings (Level 3) with various user groups. Partnered closely with. CVS Caremark trainers and new hires with system manuals, by building and maintaining MedForce bins,. workflow, and scheduled jobs. Produced cabinets, bins and workflow methods for claims corrected errors with documents routed incorrectly within MedForce. Developed training materials for one of the major systems used at CVS Health enrollment operations department. Trained 300+ employees on the system in-person and via level 3, while creating forms and workflow components within the same system. Installed and maintained the system on all new and existing employee workstations. Assisted in resolving all escalated requests coming into the MedForce administrative team's mailbox. Created and helped maintain outgoing member services daily reports. Assisted in all escalated issues within the Member services scanning team. Built MedForce forms for claims with workflow bins, while documenting codes. Conducted data reconciliation of reports and workflow discrepancies. Developed training agendas and materials specific to various departments. Consulted with internal business partners on best-in-class strategies for workflow development and metrics reporting. Assisted with the enrollment recon project, while managing the credit card recon and removal MedForce project. Managed the submission of change control tickets and UAT testing for MedForce enhancements. Developed document imaging templates for successful OCR scanning. Coordinator II /Administrative Assistant , 03/2010 to 01/2012 Company Name – City , State Provided assistance to managers and supervisors with any administrative requests. Organized all imaging system. processors views. Monitored out-of-compliance tasks. Maintained outgoing member services daily reports for. leadership. Built MedForce Forms for member services with workflow bins and document codes. Created new hire profiles and views in MedForce quality control of scanning inputs. Trained all new hires and assumed responsibility for daily Recon spreadsheet processing imports. Devised daily new member roster loads and manually installed MedForce icons into member services and new hire desktops. Managed the daily reinstatement processing of imports, the BEQ TRR code processing imports, and the ICE TRR code processing imports. Maintained 10-day letter and QC reports for corrective action. Coordinator I /Administrative Assistant , 01/2009 to 01/2010 Company Name – City , State MedForce Technology Supported the Medicare D Operations incoming member correspondence. Identified the type of request. and scanning mail into imaging system for various providers and there corresponding workflow, task type and. bin. Processed daily faxes from various email inboxes, identified type of request and imported imaging in. MedForce. Created and fulfilled supply requests, while maintaining and scheduling conference rooms. Coordinated benefits survey processes in accordance with Medicare guidance. Coordinated and tracked all dis-enrollments, late enrollment penalties, and reinstatement letters in accordance with Medicare guidance. Delivered audit support for MedicarePart D. Updated and report to leadership mail counts daily. Assigned daily tasks into imaging system to coordinators within MedForce. Executed daily pre-forecast tasks for undeliverable mail and outbound enrollment verification calls in accordance with Medicare guidance. Maintained email box for coordination of benefits. Education High School Diploma Phoenix College Summary Positive and results-focused Consultant with 14+ years' experience in customer service, administrative, and leadership skills. Adept at building and contributing to an enterprise dedicated in enriching customer satisfaction. Methodical staff support coach, focusing on the development of peers and employees to ensure continued success both as a company and leader. Highlights MedForce technologies Written and communication skills Kronos Project management PeopleSafe Multi-tasking AS400 Customer service 3270 (MEDS) Staff training and development Medicare systems: MARx and Ecrs Process improvement MS Office suite Vendor relations Skills administrative, AS400, benefits, bi, business process, credit, Customer service, CVS, delivery, desktops, email, Staff training, faxes, Forms, HR, imaging, Kronos, leadership, letters, managing, management reporting, materials, meetings, access, mail, MS Office suite, 98, Multi-tasking, Navigation, OCR, processes, Process improvement, processors, Project management, quality, quality control, reporting, scanning, scheduling, spreadsheet, training materials, type, Vendor relations, workflow, Written and communication skills ",11 " BUSINESS DEVELOPMENT ANALYST Summary I am seeking career as Product Control Analyst in a diverse and multinational company that value integrity, courage, good leadership disposition, enthusiastic leaning, teamwork, and performance; where my comprehensive academic experience in finance, accounting, investment and management can be effectively utilized. Highlights Superior time management Financial accounting and control management Financial analysis and reporting MS Office Suites and QuickBooks Advanced computer proficiency Analytical and problem solving abilities Critical thinking with deadline driven Strategic and financial planning and modeling Proficient in SAP (FICO) Business analysis and valuation Budgeting Forecasting and planning Accomplishments Led the development of two financial reporting methods to measure productivity and efficiency of two giant Oil and gas companies. Experience Business Development Analyst August 2012 to Current Company Name － City , State Managed budget forecasting, goal setting and performance reporting for all accounts. Analyzed legal documents, including wills, insurance policies and corporate contracts. Designed and created weekly and monthly spending reports. Coordinated with underwriters, lenders, loan managers and securitization teams to manage portfolios. Oversaw investment portfolio analysis, file maintenance and broker verification. Delivered performance updates, quarterly business reviews and planning meetings.Optimized current revenue streams by networking for additional business prospects with established clients. Planned strategic brand-building events to expand the product portfolio. Contacted new and existing customers to discuss how specific products could meet their needs. Identified, coordinated and participated in client relationship-building activities and meetings. Answered customer questions regarding products, prices and availability. Generated new accounts by implementing effective networking and content marketing strategies. Developed strategies and processes that increased patronage and customer base of the company Effectively managed the development, and implementation of insurance policies for insurance holders Evaluated business trend and adopted strategies that ensure customer satisfaction Maintained strong relationships with existing accounts and develop new accounts Prepared proposals, and managed various meetings and presentations to potential customers Provided quotes to customers, process premium payment, and issued policy update. Correction and Family Liaison Officer (Part Time) July 2009 to Current Company Name － City , State Routinely reviewed housing assignments and reassigned inmates when needed. Informed inmates and visitors of rules, safety and security procedures and responsibilities.Maintained daily logs of shift activity. Diligently implement visitation, safety, security rules, procedures, and precautionary measures Received and inspected mail, property and supplies from visitors on behalf of designated inmates Directed the activities of inmate working on maintenance, operations, and other projects Prepared, processed and maintained forms, reports, logs, records and activity journals Completed new intakes paperwork, *ngerprints, searches, material issued and supplies to inmates. Customer Service Associate July 2009 to July 2012 Company Name － City , State Performed registers audit, assisted in preparing and maintaining inventory records Supervised front end cashiers and organized the store, including the checkout desk and displays Operated cash registers and processed gift cards, coupons, and all payment modes with accuracy Performed sale opening and closing procedures, including counting of cash register Effectively handled customer relations issues and in accordance with company policies. Account & Finance Officer January 2007 to February 2009 Company Name － City , State Managed accounting operations, accounting close, account reporting and reconciliations. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Performed general accounting and finance functions including: Developed financial modelling using excel spreadsheet to analyzed, and report financial statements Preparation of journal and ledger entries, account analysis and balance sheet reconciliations. Built and maintained databases for forecasting future financial performance Presented reports on economic trends of business that enhanced process improvements Managed account payables and receivables. Researched and resolved billing and invoice issues. Education MBA : Finance & Management , 2014 University of Houston － City , State GPA: GPA: 3.80/4.00 GPA: 3.80/4.00 BBA : Accounting , 2007 Ambrose Alli University － City , State , Nigeria Accounting Skills General financial accounting and control Strong analytical and attention detail Multi-tasking with strong deadline driven Advanced computer skills (Microsoft Office suites : Word, Excel, PowerPoint, and Access) and QuickBooks. ",5 " STUDENT ATTORNEY - CRIMINAL DEFENSE Summary Recent law school graduate, excited to begin my new career, offering skill in innovative problem solving and finding unique theories, ideas and solutions to create effectual case arguments. Works aggressively to achieve continued success.  Dedicated insurance professional with more than 13 years of experience investigating and processing complex automobile insurance claims. Excels in analyzing damages, causes, interpreting policies and negotiating payment solutions. Effectively managed multiple high priority projects Takes pride in providing exemplary customer service. Highlights Claims file management processes Litigation management Strong interpersonal and communication skills  Exceptional negotiator Experience negotiating health insurance liens Subrogation knowledge Strong insurance defense/personal injury background Professional and personable Accomplishments Earned opportunity to apply for an internship with a Professor who is a sitting U.S. District Magistrate Judge due to receiving one of the highest grades in his Advanced Legal Writing class. Recommended to apply for a law clerk position with the Court of Criminal Appeals.  Awarded highest file quality score for the region as a first year team leader. Nominated and selected among thousands of employees to travel to Corporate Headquarters and meet with the CEO and Head of Claims to understand company culture and process as acknowledgment for contributions to my region. Held position as one of 6 Claims Specialist Leads in Texas Consistently performed at a high meets to exceeds level in all areas to include file quality, accuracy, efficiency and work environment Selected by supervisor to assist with file closures; resolve complex claim-processing issues; participate in commercial reserves analysis; monitor claim status in a mentor capacity to other teammates. Experience Student Attorney - Criminal Defense Aug 2015 to May 2016 Company Name － City , State Offered extensive case status explanations to each client. Advised clients of their rights. Explained the legal process to each client and answered questions to help ease concerns. Conducted legal research and facts investigation for case litigation. Drafted necessary motions relevant to each case. Interviewed witnesses/Crime scene reconstruction Worked on a high profile writ for habeas corpus Negotiated plea deals with prosecutor Claims Specialist Lead Jan 2008 to Jul 2015 Company Name － City , State Managed files in litigation and worked closely with defense counsel to develop strategy to bring cases to resolution. Attended, negotiated and resolved close to 100 features in mediation. Handled serious and complex claims by investigating, analyzing, and determining the extent of liability concerning loss of damages through attempts to affect fair settlement with claimants and insureds. Mentored new members of the claim staff. Entrusted with $75,000 in settlement authority. Team Leader Aug 2004 to Jan 2006 Company Name － City , State Responsible for overseeing daily administration of claims work flow for my assigned team. Supervised, coached, and developed team to ensure quality outcomes and superior customer service. Monitored claims to ensure file quality is compliant with established standards. Maintained accountability for team performance. Mentored team members to Casualty promotion Explored alternatives to find innovative ways to leverage opportunities for team to improve quality of work/life balance. Claims Trainee Oct 2002 to Aug 2004 Company Name Mastered basic claims handling in a high demand atmosphere. Property Damage Assessor- Estimated vehicle damages, managed preferred repair shops, informed customers. of the repair process, repair quality assurance Casualty Adjuster- Completed detailed review of medical records/ bills, negotiated settlements with attorneys, monitored files for possible lawsuit potential. Education J.D. , Law 2016 St. Mary's University － City , State Coursework in Criminal Justice  Legal License Pending November 2016 Bachelor of Arts , English Literature 2000 Texas A&M University - College － City , State , USA English Literature Training Risk Management and Insurance coursework Extensive training in auto insurance terminology/ processes (parts, repair and medical procedures) Texas and other state's regulations Customer Service Delivery Commercial Specific Issues Skills Interpersonal and communication,  Customer service, File management, Insurance, Legal Research & Writing, Litigation, Mediation, Medical record review, High level claim evaluation, Commercial needs,  Negotiation, Processes, Quality assurance, Risk Management, Settlements, Strategy ",13 " EXEC DIRECTOR OF SALES, CONSULTANT, STRATEGIST Executive Profile 10+ year proven track record in Digital, Mobile, and Social, Business Development & Sales Leadership experience, working with top tier clients and agencies in revenue generation, sales team management, across Retail, CPG, QSR, Electronics, Entertainment, among other verticals, leading sales teams to exceeding quota and new market expansion Skill Highlights Business development leader Sales team management Revenue and market expansion Self-motivated Leadership/communication skills Negotiations expert Market research and analysis Customer-oriented Core Accomplishments Sales Management and Leadership :   Built and managed sales teams to over $25MM in annual quota achievement Business Development leadership in Business Development Expertise :   Spearheaded programs which increased revenues 150% YoY and successfully expanded into new markets and territories Professional Experience Exec Director of Sales, Consultant, Strategist Current Company Name － City , State Work with clients and agencies to build and implement in-market strategies and extend revenue streams across digital, mobile, and social messaging channels Drive revenue across Retail, CPG, e-Commerce, Technology, and Entertainment clients Manage and Develop go-to-market strategies and positioning to achieve optimal goals Build Mobile + Social Planning, Marketing & Messaging Strategies via Multi-Platform and Omni-Channel execution, also to be executed digitally via live on-the-ground events Develop and Strengthen Strategic Partnerships across disciplines and tech partner organizations. Advisor, Strategy, Business Development, & Sales and Media / Marketing Strategist. Current Company Name － City , State Drive Business Development and Strategy through sourcing new client relationships. Develop holistic digital and media strategy through execution, across Mobile / Digital companies developing solutions for expansion and new marketplace penetration endeavors. Manage and Develop go-to-market strategies and positioning to achieve optimal goals. Sales Team Management, Regional Sales Manager Company Name － City , State Manage a sales of 10 selling Cross-Screen Digital Technology & RM Solutions across PC, Mobile, Video, Social, Advanced Dynamic Ad Serving, Creative Services. Manage over $25MM in annual revenue across the Eastern Region, forecasting budgets, managing to goal across the team, and through individual account leadership and oversight. Deliver 115% to goal and drive revenue through Media and Creative Agencies + Client Direct. Develop key strategic partnerships across disciplines, platforms, and selling verticals. VP, Senior Director of Mobile Sales and Strategy Company Name － City , State Manage sales efforts and lead team of account and campaign sales management Develop and Report revenue growth to C-Level management, directly to the President, and also to the CEO of the organization Lead all Mobile and Tablet Strategic Executions and manage entire Sales process with Agencies, Clients, Publishers, and Networks - both end clients and media partners Manage and solidify top partnerships with agencies for Mobile Ad Serving and Rich Media Develop large book of agency/client business and grow revenues 150% annually YOY Senior Director of Sales, Mobile Solutions Specialist Company Name － City , State Present sponsorship sales offerings, Manage and execute deals with top agencies: Mediavest, Mediacom, Mindshare (Joule), Carat, Media Contacts (Mobext), Ogilvy, BBDO, Mullen. Lead the conceptualization & implementation of multiplatform campaigns and strategic initiatives for key partners, including VH1, Bose, IKEA, Slim Jim, Ford, Coke, Six Flags. Work closely with creative development, marketing, sales, and operations to increase campaign success and optimize for performance. Build cross-platform revenue forecasting, create campaign management platform featuring brand sponsorship and integration offerings across multiple disciplines. Manager, Eastern Sales and Business Development Company Name － City , State Build & develop sales territory of top agencies and brands, increase revenues for digital content organization, exceeding sales goals at 110% Develop integrated programs and campaign executions with top tier brands, manage entire sales processes Successfully closed integrated deals including Walmart, P&G, Nestle, Aquapod, HP Produce and enhance actionable marketing material and product collateral for external industry consumption, present to agencies and clients to ensure successful sell-through. Cross-Platform Digital Media Advertising Sales Company Name － City , State Work with agencies and clients in advertising across all MTVU online properties and develop agency & client relationships, in conjunction with Cable partners Build sponsorship packages across both digital integrations and television offerings, develop compelling visual collateral, incorporating analytics, campaign reporting Create and deliver strategic sales plans to secure digital deals across multiple key verticals Strategize with upper management and agency buyers on fostering/growing top accounts Manage cross-functionally across all departments, driving TV platforms & all digital sites Commercial Producer, Production Manger Company Name － City , State Work with top Madison Avenue Ad Agency to Produce TV Commercial Animatics to be produced as live on-air commercials for Fortune 500 companies. Manage entire production process throughout commercial shoots, securing crews and production staff, vendors, and all aspects of pre- and physical production. Education MBA : Management and Media Communications Management, Finance , 2012 Fordham University Graduate School of Business GPA: GPA: 3.9 GPA: 3.9 BS : Media Communications and Film Production/Direction , 1999 Syracuse University, S.I. Newhouse School of Public Communications GPA: GPA: 3.8 GPA: 3.8 Media Communications and Film Production/Direction Skills Sales Management, Business Development and Strategy, Client and Agency Focus, Creative Development, e-Commerce, Forecasting, Leadership, Managing, Marketing, Messaging, Positioning, Process Driven, Reporting and Analytics ",12 " Pavithra Shetty Summary Customer-oriented Principal Consultant knowledgeable about developing and implementing successful business solutions that drive productivity and growth. Offering expertise in SQL, Data Visualization, Scripting language and more than 6 years of experience in the software industry. Experience Principal Consultant Company Name | City , State | June 2018 - Current Design, Develop, Test and Document Business Intelligence reports: Gather Business needs to develop interactive dashboards and BI reports. Work with Data warehouse and other data sources to get data for Data Visualization Using Business Intelligence Tool. Write SQL Queries and Stored procedures to pull data to Visualization Tool. Modeling the data to efficiently pull the data for visualization Design Dashboard and Provide insights to management and departments to make Data driven decisions. Embed BI reports to Customer Application using .NET Framework, JavaScript. Which uses Web APIs to access BI reports. Create and Peer review SQL queries for ad hoc data reporting. Managed junior developer by delivering consistent coaching and constructive feedback. Design, Develop, Test and Document SQL Queries, Stored Procedures, .NET Codes in order to maintain and add features to Student Information System. Communicate with clients to gather requirement for new data collection or for change request. Design a data model and web interface for collecting new data and improve existing system. Peer review codes to validate correctness and integrity of the system. Perform Unit test, Integration test and Regression test in Development and QA environment for Build Release. Follow Agile Methodology for software development using Azure DevOps for better utilization of time and resources. Create SQL queries for ad hoc data reporting. Support end users resolving technical issues. Business Intelligence Developer Company Name | City , State | September 2015 - May 2018 Designing, developing, validating, and documenting SQL queries, graphical reports, dashboards, and data warehouse applications that support the strategic initiatives. Reviewed project requirements to identify customer expectations and resources needed to meet goals. Conceived, developed and implemented wide range of BI solutions. Optimized data gathering processes, analysis procedures and visualization strategies. Created and oversaw dashboards with QlikView. Create and maintain SSIS packages using Microsoft Visual Studio. Extract the data from files received through SFTP and upload the data-to-data warehouse in a required form. Using given technical specs create flat files and send data files to clients using SSIS package. Also, automate maintenance of SQL Server databases and updates. Analyzed code and corrected errors to optimize output. Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes. Wrote user manuals and other documentation for roll-out in customer training sessions. Established and maintained key relationships with business stakeholders to promote future opportunities. Managed 2 junior developers by delivering consistent coaching and constructive feedback. College Student Company Name | City , State | January 2015 - May 2016 Most accomplished College Projects: Predicting Breast Cancer: Create machine learning model to predict malignant tumors. Used Python - ""Random Forest Classifier"" to predict malignant tumors in breast tissue. Here, main idea is building multiple models with different sample and different initial variables from train data set. Goal is to determine what attributes provide the most information that can be used to predict malignancy. My model was tested against “test data set” for accuracy and it is 96% successful in predicting whether the tumor is malignant or benign. Data Mining- Image Classification: It is the process to categorize images into one of several categories. Classification requires training for each image category. Constructed Training and Test data for given image data using Java programming. Constructed the five different classifier models using each training data file. Tested these classifiers using test data and compared the prediction accuracies among five different classifiers. Achieved 95% accuracy. Software Engineer Company Name | City , State | October 2013 - January 2014 Develop code in java and document artifacts including unit test plans and ensure that the output is as per the specifications: Execute tasks with both procedural and OOP development techniques. Best practices for efficient and easier to maintain code. Best practices for securing web applications. Inserting, querying and managing data stored in databases or files. Skills SQL Server/MySQL Data Analysis and Visualization C#/.NET framework Python JavaScript Azure DevOps Education Master of Science Computer Science University of Illinois At Springfield , City , State Completed coursework in Data Science, C# Programming and .NET and Data Mining. 3.95/4.0 GPA May 2016 Bachelor of Engineering Information Science P.A College of Engineering (VTU) , City ""Best Outgoing Student"" Recipient Honor Roll 2010-2011 May 2013 ",11 " BUSINESS DEVELOPMENT MANAGER/PROGRAM DIRECTOR Executive Profile Marketing and sales executive who thrives in energetic, high-pressure, competitive environments. Creative,results-orientated dynamic professional with extensive educational and professional expertise with long trackrecord of success in direct sales and brand management. Exceptional problem solver, natural leader and skilled mediator who excels at bringing out the best in allemployees. Disciplined and versatile in resource management while facilitating growth in sales, marketing andbusiness enterprises to support corporate objectives. Skill Highlights Top-ranked sales executive leading largeNational account management organizations.Organizational psychology and managementExcellence in strategic business policy.sciences.Direct sales trainer and staff developmentPlanning and control.manager.Public and client relations.Marketing and economic policy.Revenue and market expansion. Resource optimization.Excellent communicator.Compelling leadership skills.Complex project negotiator.International business and marketing.Advanced problem solving abilities . Professional Experience Business Development Manager/Program Director February 2014 to Current Company Name - City , State Designed and implemented a strategic marketing initiative for First Interstate Bank entitled, ""Bank of theFuture."" Market share and revenue grew by over 300% and the program, which included the training ofbank employees in direct sales, was rolled out Nationally.Developed sales training protocols for ADP's new ""P.C. Payroll"" product line which eventually dominated themarketplace.Recruited, trained and managed an agent sales force for AT&T's GBS Division which grew to in excess of250 million dollars in revenue per year.Built successful telecommunications company that quickly grew to 30-plus employees and 5 million dollarsin annual revenue. Responsible for all aspects of the organization including direct sales. Program Director September 2011 to January 2015 Company Name - City , State Senior Counselor November 2008 to August 2011 Company Name - City , State Substance Abuse Counselor August 2006 to November 2008 Company Name - City , State Substance Abuse Counselor September 1993 to August 2006 Company Name - City , State President/CEO January 1990 to May 1993 Company Name - City , State Chief Executive Officer of medium-size Telecommunications Corporation. Managed the day-to-day tactical and long-term strategic activities within the business. Capitalized on industry changes to maximize company revenue. Conducted cost, schedule, contract performance, variance and risk analysis. Drafted business plans, budgets and quarterly and semi-annual business reviews. Coached and mentored 38 staff members by offering constructive feedback and taking interest in their long-term career growth. Conducted all sales training to insure for quality and effectiveness consistent with the mission and objectives of U.S. Telecom. Established knowledge-sharing processes for 38 associates throughout the organization. Increased monthly sales by 70% by implementing strategies to develop and expand existing customer base through up-selling and cross-selling Managed budget forecasting, goal setting and performance reporting for all accounts. Identified strategic partnerships and gathered market information to gain a competitive advantage. Optimized current revenue streams by networking for additional business prospects with established clients. Planned strategic brand-building events to expand the product portfolio. Contacted new and existing customers to discuss how specific products could meet their needs. Identified, coordinated and participated in client relationship-building activities and meetings. Added value to marketing material by introducing creative advertising concepts. Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems. Answered customer questions regarding products, prices and availability. Identified issues with existing marketing material to drive process improvements. Developed growth plans by identifying key clients, key targets and priority service lines. Leveraged lead generation tools to increase profitability and product presence in the marketplace. Generated new sales opportunities through direct and telephone selling and emails. Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations. Maintained up-to-date knowledge of industry, target accounts and competitive landscape. Developed innovative business plans and sales strategies for vertical markets. Coordinated and managed major proposal processes from initiation to implementation. Generated business development awareness by implementing in-depth sales and marketing training programs. Senior Territorial Manager April 1988 to January 1990 Company Name - City , State Spearheaded Agent Program, resulting in a 300% increase in revenue. Spearheaded cross-functional initiative to achieve cross-selling and up-selling to new and existing customer base Trained all sales agents to up-sell add-on services to existing customers, generating incremental revenue and creating relationship-selling. Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews. Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments. Consistently secured new accounts, resulting in a 300% increase in year over year revenue. Trained sales teams on educational products at seminars and special events. Delivered exceptional account service to strengthen customer loyalty. Negotiated details of contracts and payments and prepared sales contracts and order forms. Led sales calls with team members to establish sales and customer retention goals. Monitored customer preferences to determine focus of sales efforts. Generated monthly and annual sales reports. Created and directed sales team training and development programs. Shared product knowledge with customers while making personal recommendations. Trained in negotiations and time management. Recommended and helped customers select merchandise based on their needs. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner. Trained new employees on company customer service policies and service level standards. District Manager May 1986 to March 1988 Company Name - City , State Credit/Marketing Manager V.P March 1984 to April 1986 Company Name - City , State Education Ph.D : Business Administration , 2003 California Coast University - City , State GPA: GPA: 9 Summa Cum Laude Business Administration GPA: 9 Strategic Business Policy, Marketing and Economic Policy, Organizational Psychology, Cultural Dimensions of Management, Corporate Finance, Planning and Control, Management of Business and PublicOrganizations, Human Resource Management, Human Behavior in Organizations, Management Theory and PracticeCritical Thinking/Problem Solving and International Marketing. Summa Cum Laude MBA : Business Administration , 2002 California Coast University - City , State GPA: GPA: 0 Summa Cum Laude Business Administration GPA: 0 Emphasis on Organizational Behavior, Managerial Decision Making, E-Business, Management Science, Quantitative Methods, Human Relations, Financial and Marketing Management, Business Law, ComputerTechnology for Managers, The Research Process. Summa Cum Laude Bachelor of Science : Business Administration Psychology, Sociology, Business Management, Organizational Theory and Behavior, Marketing,Economics and Communications , 2000 California Coast University - City , State GPA: GPA: 0 Graduated Summa Cum Laude Business Administration GPA: 0 Psychology, Sociology, Business Management, Organizational Theory and Behavior, Marketing,Economics and Communications Graduated Summa Cum Laude Prerequisites for State Certification: Addictions Studies : 2006 Case Management and Documentation, Addictions Studies Hospital Corpsman/Psychiatric Technician : 1980 Palo Verde Junior College - City , State Hospital Corpsman School, EMT-II, Psych Technician, Crisis Intervention Certified Substance Abuse Counselor. All College Transcripts are available upon request. United States Navy Interests Volunteer at Pegasis Riding Academy for handicapped children and adults.Work with at-risk teens on substance abuse and gangs (CGA) Additional Information COMMUNITY SERVICE Volunteer at Pegasis Riding Academy for handicapped children and adults.Work with at-risk teens on substance abuse and gangs (CGA) Skills account management, ADP, Business Law, Case Management, Corporate Finance, Counselor, Crisis Intervention, client relations, Decision Making, Dimensions, Direct sales, Documentation, E-Business, Financial, Human Resource Management, Human Relations, International business, International Marketing, leadership skills, Managerial, marketing, Market, Marketing Management, negotiator, communicator, optimization, Organizational, Payroll, P.C., problem solving, protocols, Psychology, Research, sales, sales training, Strategic, strategic marketing, Technician, telecommunications, trainer ",5 " MULTIMEDIA SALES CONSULTANT Professional Summary Experienced Marketing/Sales Consultant looking to leverage 35 years of marketing/sales/production, into a professional Consultant role in the Baton Rouge area. Strong analytical and problem-solving abilities with outstanding team management skills. Track record of achieving exceptional results in reaching goals and maintaining strong relationships with customer base. Skills Persuasive negotiator Highly organized Analytical Excellent work ethic Strategic account development Enthusiastic about networking Strong interpersonal skills Detailed-oriented Resolution-oriented Energetic and Driven Positive outlook Proficient in Excel, Strata, AdMall, Power Point, Salesforce, Mactive, Comscore Google Analytics Work History Multimedia Sales Consultant , 09/2018 to 06/2019 Company Name – City , State Worked with clients to understand requirements and provide exceptional advertising service Evaluated inventory and delivery needs, optimizing strategies to meet customer demands Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction Stayed knowledgeable on latest digital platform, including SEO, SEM, OTT, PPC innovations and technological advancements through various training methods Multimedia Sales Consultant , 06/2017 to 08/2018 Company Name – City , State Performed initial client assessment and analysis to begin research process Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities Built and strengthened relationships with new and existing accounts to drive revenue growth Solved customer challenges by offering relevant print and digital products and services Effectively communicated with clients using well-developed interpersonal skills, which helped to improve relationships and rapport Monitored service after the sale and implemented quick and effective problem resolutions Identified new business opportunities through cold calling, networking, marketing and prospective database leads Asked appropriate open-ended questions to discover prospects' needs and requirements Helped local clients expand business operations through targeted advertising Outside Sales Executive , 10/2016 to 06/2017 Company Name – City , State Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory Attended monthly sales meetings and quarterly sales training Negotiated prices, terms of sales and service agreements Wrote sales contracts for orders obtained and submitted orders for processing Met existing customers to review current services and expand sales opportunities Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices Advanced Advertising Account Executive , 01/2008 to 10/2016 CompanyName – City , State Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising Prepare promotional plans, sales literature, media kits, and sales contracts, using Power Point and Excel Obtain and study information about client's products, needs, problems, advertising history, and business practices to offer effective sales presentations and appropriate product assistance Gather all relevant material for bid processes, and coordinate bidding and contract approval Managed a portfolio of 30 accounts and $40,000 monthly average in sales Increased sales volume in Ascension Parish Market from $0 sales to $480,000 sales volume Selected the correct products based on customer needs, product specifications and applicable regulations Built relationships with customers and the community to promote long term business growth Handled all political orders in Louisiana providing clients with estimates of the costs of advertising products or services Same position and responsibilities as Viamedia and Comcast in Southeast Regional area Ad Insertion company for EATEL Advertising Sales Representative , 07/2006 to 12/2008 Company Name – City , State Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors Negotiate contracts with vendors or distributors to manage product distribution, establishing distribution networks or developing distribution strategies Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes Perform personal bookkeeping services Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers As AFAE (Automotive Focused Account Executive) identify Automotive dealers in market to explain how specific types of advertising will help promote their products or services in the most effective way possible Same position and responsibilities as AdGorilla and Viamedia Ad Insertion company for EATEL, Bailey, Spillway and Fidelity cable HH's Marketing Coordinator , 04/1990 to 07/1996 Company Name – City , State Coordinated resources to craft marketing plans for various projects including product launches and events Wrote copy that maintained compliance with corporate and legal guidelines Worked with advertising teams to create, deploy and optimize marketing initiatives for TV customers Planned events, including tradeshows and vendor fairs, for clients and partners to attend Built brand awareness and generated leads while managing internal and external marketing campaigns and programs Proofread marketing documentation to check for spelling, grammar and syntax errors Developed fresh, crisp content to diversify current promotional options Education Some College (No Degree) : Marketing/Accounting Louisiana State University - City , State Affiliations Sales and Marketing Executives International Member Women in Media American Red Cross BR Eye Bank Auxiliary Ascension Chamber of Commerce BR Food Bank St George School & Church Skills Persuasive negotiator Highly organized Analytical Excellent work ethic Strategic account development Enthusiastic about networking Strong interpersonal skills Detailed-oriented Resolution-oriented Energetic and Driven Positive outlook Proficient in Excel, Strata, AdMall, Power Point, Salesforce, Mactive, Comscore Google Analytics Work History Multimedia Sales Consultant , 09/2018 to 06/2019 Company Name – City , State Worked with clients to understand requirements and provide exceptional advertising service Evaluated inventory and delivery needs, optimizing strategies to meet customer demands Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction Stayed knowledgeable on latest digital platform, including SEO, SEM, OTT, PPC innovations and technological advancements through various training methods Multimedia Sales Consultant , 06/2017 to 08/2018 Company Name – City , State Performed initial client assessment and analysis to begin research process Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities Built and strengthened relationships with new and existing accounts to drive revenue growth Solved customer challenges by offering relevant print and digital products and services Effectively communicated with clients using well-developed interpersonal skills, which helped to improve relationships and rapport Monitored service after the sale and implemented quick and effective problem resolutions Identified new business opportunities through cold calling, networking, marketing and prospective database leads Asked appropriate open-ended questions to discover prospects' needs and requirements Helped local clients expand business operations through targeted advertising Outside Sales Executive , 10/2016 to 06/2017 Company Name – City , State Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory Attended monthly sales meetings and quarterly sales training Negotiated prices, terms of sales and service agreements Wrote sales contracts for orders obtained and submittedorders for processing Met existing customers to review current services and expand sales opportunities Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices Advanced Advertising Account Executive , 01/2008 to 10/2016 Company Name – City , State Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising Prepare promotional plans, sales literature, media kits, and sales contracts, using Power Point and Excel Obtain and study information about client's products, needs, problems, advertising history, and business practices to offer effective sales presentations and appropriate product assistance Gather all relevant material for bid processes, and coordinate bidding and contract approval Managed a portfolio of 30 accounts and $40,000 monthly average in sales Increased sales volume in Ascension Parish Market from $0 sales to $480,000 sales volume Selected the correct products based on customer needs, product specifications and applicable regulations Built relationships with customers and the community to promote long term business growth Handled all political orders in Louisiana providing clients with estimates of the costs of advertising products or services Same position and responsibilities as Viamedia and Comcast in Southeast Regional area Ad Insertion company for EATEL Advertising Sales Representative , 07/2006 to 12/2008 Company Name – City , State Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors Negotiate contracts with vendors or distributors to manage product distribution, establishing distribution networks or developing distribution strategies Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes Perform personal bookkeeping services Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers As AFAE (Automotive Focused Account Executive) identify Automotive dealers in market to explain how specific types of advertising will help promote their products or services in the most effective way possible Same position and responsibilities as AdGorilla and Viamedia Ad Insertion company for EATEL, Bailey, Spillway and Fidelity cable HH's Marketing Coordinator , 04/1990 to 07/1996 Company Name – City , State Coordinated resources to craft marketing plans for various projects including product launches and events Wrote copy that maintained compliance with corporate and legal guidelines Worked with advertising teams to create, deploy and optimize marketing initiatives for TV customers Planned events, including tradeshows and vendor fairs, for clients and partners to attend Built brand awareness and generated leads while managing internal and external marketing campaigns and programs Proofread marketing documentation to check for spelling, grammar and syntax errors Developed fresh, crisp content to diversify current promotional options ",4 " HR CONSULTANT Summary Detail-oriented 25 years human resources professional who excels under tight deadlines, while anticipating and averting potential problems by proactively streamlining processes to find the perfect applicant. Highlights PHR Certified Professionals in Human Resources Association Excellent interpersonal and coaching skills Recruiting and selection techniques National Human Resources Association Talent assessments Hiring recommendations Background checks Training and development Hiring and retention Compensation/payroll Employee relations Regulatory compliance Affirmative Action compliance New hire orientation Mediation expertise Exceptional interpersonal skills PeopleFluent/Taleo expert Accomplishments Human Resources Reduced employee turnover by 18%. Led the Staffing Planning Committee for years. Created a rewards and incentive program that was cited as the driving force behind branch employee retention rate. Implemented a new hire training program for Branch operations specialists. Supervised HR interns and provided assistance in resume building, training and career path development. Designed a standard exit process and interview survey that was implemented permanently.Revamped the orientation process for all new hires, which was implemented company-wide. Experience 07/2015 to Current HR Consultant Company Name － City , State HR and Career Consultant Consult fortune 500 companies in HR Career consultant for potential applicants Executive Recruiting for Banking Professionals 10/2014 to 05/2015 Director of Customer Strategies-Heart Walks Company Name － City , State Recruited and interviewed applicants for Customer Strategies Team. Directed and managed to maximize positive customer experience for all Heart Walks. Identified staff vacancies and recruited, interviewed and selected applicants. Answered employee questions regarding Heart Walks and resolved any issues. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Defined strategy and business plan for Heart Walks for the Southwest Affiliate including 6 states. Executed integrated advertising campaign across multiple media channels. Implemented and evolved high-impact strategies to target new business opportunities and new markets. Created the look and feel of the organization's online presence in social media forums. 06/2014 to 05/2015 Human Resources-Recruiter Company Name － City , State Recruited and interviewed 100-200 applicants per month. Advised managers on organizational policy matters and recommend needed changes. Directed personnel, training and labor relations activities. Identified staff vacancies and recruited, interviewed and selected applicants. Reviewed federal and state laws to confirm and enforce company compliance. Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Created and modified job descriptions within all departments. Worked with senior-level management to create fair and consistent HR policies and procedures. Worked with HR advisors and HR representatives on establishing consistent hiring practices. Facilitated monthly meetings to develop strategies that would positively influence workplace relationships. Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments. Conducted telephone and onsite exit interviews for all employees. Answered employee questions during the entrance and exit interview processes. Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths. Selected and interviewed candidates for all available positions.Created job descriptions to attract a targeted talent pool within the market wage range. All social media and military recruitment. 09/2012 to 05/2014 Talent Attraction Company Name － City , State Conduct reference or background checks on job applicants. Conduct exit interviews and ensure that necessary employment termination paperwork is completed. Confer with management to develop or implement personnel policies or procedures. Contact job applicants to inform them of the status of their applications. Develop or implement recruiting strategies to meet current or anticipated staffing needs. Hire employees and process hiring-related paperwork. Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities. Interpret and explain human resources policies, procedures, laws, standards, or regulations. Interview job applicants to obtain information on work history, training, education, orjob skills. Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms. Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA). Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals. Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software. Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues. Review employment applications and job orders to match applicants with job requirements. Schedule or administer skill, intelligence, psychological, or drug tests for current or prospective employees. Schedule or conduct new employee orientations. Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate. Advise management on organizing, preparing, or implementing recruiting or retention programs. Coordinate with outside staffing agencies to secure temporary employees, based on departmental needs. Evaluate recruitment or selection criteria to ensure conformance to professional, statistical, or testing standards, recommending revisions, as needed. Evaluate selection or testing techniques by conducting research or follow-up activities and conferring with management or supervisory personnel. Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes. Perform difficult staffing duties, including dealing with understaffed, refereeing disputes, firing employees, and administering disciplinary procedures. Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes. Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements. Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Identify staff vacancies and recruit, interview and select applicants. Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations. Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization. Represent organization at personnel-related hearings and investigations. Administer compensation, benefits and performance management systems, and safety and recreation programs. Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits. Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices. Prepare and follow budgets for personnel operations. Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates. Analyze training needs to design employee development, language training and health and safety programs. Conduct exit interviews to identify reasons for employee termination. Oversee the evaluation, classification and rating of occupations and job positions. Prepare personnel forecast to project employment needs. Allocate human resources, ensuring appropriate matches between personnel. Develop, administer and evaluate applicant tests. Provide terminated employees with outplacement or relocation assistance. 02/1999 to 05/2012 Assistant Vice-President-Human Resources Company Name － City , State Develop or implement recruiting strategies to meet current or anticipated staffing needs. Hire employees and process hiring-related paperwork. Contact job applicants to inform them of the status of their applications. Confer with management to develop or implement personnel policies or procedures. Conduct reference or background checks on job applicants. Analyze employment-related data and prepare required reports. Conduct exit interviews and ensure that necessary employment termination paperwork is completed. Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities. Interpret and explain human resources policies, procedures, laws, standards, or regulations. Interview job applicants to obtain information on work history, training, education, or job skills. Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms. Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act ADA). Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals. Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software. Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues. Review employment applications and job orders to match applicants with job requirements. Schedule or administer skill, intelligence, psychological, or drug tests for current or prospective employees. Schedule or conduct new employee orientations. Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate. Advise management on organizing, preparing, or implementing recruiting or retention programs. Coordinate with outside staffing agencies to secure temporary employees, based on departmental needs. Evaluate recruitment or selection criteria to ensure conformance to professional, statistical, or testing standards, recommending revisions, as needed. Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes. Interests Volunteer of the Year award, Austin, TX 2012 Education Bachelors : BAAS Dallas Baptist University － City , State , United States PHR State Certified Professional of Human Resources High School Diploma Leland High School － City , State Skills ADA, advertisements, benefits, budgets, charts, competitive, counseling, databases, documentation, employee relations, firing, forms, hiring, human resources management, human resources, labor relations, legal, networking, organizing, organizational, performance appraisals, performance appraisals, recruiting, recruitment, research, safety, staffing, supervisory, employee development, employee handbooks. Additional Information ADDITIONAL SKILLS * Volunteer of the Year award, Austin, TX 2012 * PHR State Certified ,United States ",0 " HR GENERALIST Professional Summary Dependable and responsible Human Resources Generalist with over fourteen years experience in a fast-paced environment. Solid team player with great positive attitude and exceptional people skills. Experience in many areas of HR including benefits, compensation, employee relations, recruiting, payroll and processing of new hires and terminations. Strong customer service and detail oriented. Core Qualifications Conflict resolution & creative problem solver Able to adapt and implement change Excellent communication skills Quick learner Strong Word, Excel, PowerPoint Training and development Accomplishments ADP, Benefits, coaching, excellent communication, conflict resolution, consultation, customer satisfaction, employee relations, interpretation of policies, leadership, Excel, PowerPoint, Word, Payroll, People Soft, performance reviews, performance management, personnel files, implementing policies & procedures,recruiting Experience 02/2013 to 06/2015 Hr Generalist Company Name － City , State Process Improvement Implemented new Bio-metric clock and attendance policy for hourly employees Advised managers and implemented a discipline action policy Created and monitored new vacation calendar Coordinated employee engagement activities to create positive enviroment Protective Services Applied safety procedures and policies as outlined in Department Safety Manual Provided HR related support and advice to management and staff on a range of HR functions including talent acquisition and retention, employee relations, performance and compensation planning, learning & development, and effective leadership practices Managed employee relations investigations resulting from complaints and recommending resolutions Implemented and enforced human resources policies and procedures and ensure managers are consistent applying all policies and procedures Managed the merit increases and performance reviews and made recommendations Assisted benefits management including open enrollment training, conduct new hire orientations and assist employees with resolving issues Managed the Reduction in Force process including outplacement Managed recruiting process including prepare offer letters and all pre-employment background and drug tests Using ADP processed weekly payroll, review all time cards for accuracy and ran reports Worked closely the Payroll & Benefits teams to resolve and escalate any associate issues Processed all employee actions: new hires, terminations, status changes, title & salary changes using People Soft Managed & processed leaves of absence including FMLA, Worker's Compensation according to policy and federal/state regulations Managed Temporary Associates working with staff agencies to ensure proper staffing needs Maintained employees personnel files including I9 forms Explained human resources policies and procedures to all employees Conducted exit interviews for all employees Worked closely with managers to facilitate year-end talent reviews and performance reviews Coordinated Employee Assistance Programs seminars and events Assessed employee performance and issued disciplinary notices Ran queries and reports through the ADP and People soft system FX and Latin America Trading. 01/2008 to 06/2011 Company Name － City , State Provide consultation, guidance, and coaching to managers in areas such as employee relations and conflict resolution Manage visa and relocation process for employees Assist in the managing the Voice of the Employee Survey Assist in managing the talent planning and performance reviews Assist delivering and documenting performance management process Partner closely with compensation, benefits, legal and compliance to resolve any issues Ensured consistent interpretation and application of employment policy and practices Responsible for handling employees inquiries, accurately providing information to ensure resolution of any complaints and customer satisfaction Answered managers and employees inquiries by providing knowledge of benefits and policies Processed all new hires, transfers, leave of absences and terminations Managed leave of absence to include Short Term Disabilities and Family Medical Leaves Identified and resolved employee payroll and benefit issues Managed the on-boarding process of new hires including employee files and I9 verifications Worked with managers and recruiters to fill open positions Produced monthly headcount report, processed year-end bonuses and salary actions Worked with legal to process visas for all relocating employees and their family Ensured superior employee experience by addressing employees concerns, demonstrating empathy and resolving problems on the spot Assisted employees in person and via telephone. 04/2000 to 01/2008 HR REPRESENTATIVE Company Name － City , State Answered employees questions regarding benefits and HR Policies. Investigated and resolved employees inquiries and complaints in a timely manner. Processed all new hires, transfers, Leave of Absences and terminations. Produced monthly headcount report and processed all merit increases and bonuses. 01/1997 to 01/2000 HUMAN RESOURCES ASSISTANT/PAYROLL COORDINATOR Company Name － City , State Provided general administrative support to HR Director, Generalist and Staffing team of five. Delivered new hire orientation of benefits and payroll procedures for all new hires. Processed all payroll functions such as new hires, terminations, Leave of Absences. Education 2003 Associate of Arts : Sociology Business Management HUNTER COLLEGE － City , State Sociology Business Management BOROUGH OF MANHATTAN COMMUNITY COLLEGE － City , State Languages Able to read, speak and write Spanish Skills administrative support, ADP, Benefits, coaching, Excellent communication, conflict resolution, conflict resolution, consultation, creative problem solver, customer satisfaction, employee relations, employee relations, forms, human resources, HR, interpretation, Latin, leadership, legal, legal and compliance, letters, Director, managing, Excel, PowerPoint, Word, Payroll, People Soft, People Soft, performance reviews, performance management, personnel, Policies, Process Improvement, Quick learner, read, recruiting, Safety, seminars, Spanish, Staffing, telephone, year-end ",0 " GROUP FITNESS INSTRUCTOR Summary Seasoned customer service specialist with background in providing advice on diverse customer situations. Results-oriented professional with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Talented leader and robust ability to communicate needs and effectively deliver knowledge to staff. Administer strong teams and efficient systems, positively impacting business growth and downsizing objectives. Attention to details. Highlights Client relations specialist Conflict resolution techniques Team management Focused on customer satisfaction Talent development Training and development Recruitment Skilled multi-tasker Scheduling Deadline-oriented Microsoft software proficiency Meticulous attention to detail Accomplishments Played an instrumental role in increasing customer satisfaction ratings index from 75% to 86% within 5 years as Senior Customer Service Representative. Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Assisted in the managing of the company database and verified, edited and modified members' information. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Preserved an accuracy of 90% during 10 years of employment. Experience Group Fitness Instructor September 2010 to April 2015 Company Name － City , State Explained ways to measure exercise intensity for the best results. Designed each class to match the skill and learning levels of all participants. Suggested exercise modifications to individual students to avoid strain and injury. Encouraged members to continue attending group fitness classes. Tracked class attendance and monitored class size to gauge the effectiveness of promotions. Senior Customer Service Representative October 2005 to April 2015 Company Name － City , State Developed, implemented and monitored programs to maximize customer satisfaction. Served as a point of contact for members with discrepancies or complaints Addressed 30 website inquiries per day, converting 30 into renewal customers. Maintained up-to-date knowledge of organizational policies regarding payments, returns and exchanges. Created new processes and systems for increasing customer service satisfaction. Process literature orders (books and pamphlets) and contributions by inputting payments such as cash, checks, or credit cards Excelled in exceeding daily credit card application goals .Cross-trained and provided back-up for other customer service representatives when needed. Receive 20-30 inbound calls that include researching accounts, shipping errors general shipping estimations, or providing inventory count on a daily basis Maintain customer mailing address database system. Customer Service Representative December 2003 to June 2004 Company Name － City , State Coordinated daily routes and assigned installation and repair to HVAC technicians through database. Served as a primary liaison between HVAC equipment distribution centers and fifteen field service technicians. Included procuring, billing, processing purchase orders, and invoices of equipment parts for the accounting department. Delegated work flow to technicians based on priorities of inbound calls regarding installation and equipment repairs Maintained monthly logs of customer HVAC equipment preventative maintenance and performed outbound calls to schedule appointments. Dispatcher/ Customer Service Representative February 2000 to August 2003 Company Name － City , State Oversaw scheduling for the day-to-day activities of 18 waste transportation employees. Negotiated contracts with outside providers to minimize costs to the company and customers. Evaluated operational records including driver daily logs DOT and waste transfer stops to assure compliance to state regulations Created scheduling adjustments to efficiently maximize waste removal Contacted customers prior to delivery to confirm and coordinate delivery times. Education Bachelor : Arts Human Resource Management , 2013 Saint Leo University － City , State Skills Account Management, E nthusiastic people person, Advanced problem-solving, Great organizational skills , Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, , Type 48 WPM, Typing, Writing, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension   ",7 " FEMA VACCINE DISTRIBUTION Professional Summary Committed to sustainable community development and fighting climate change, bringing 5 years of outdoor and forestry experience and 2 years international experience through the Peace Corps. Successful in project planning, community integration and development. Knowledgeable in various environmental, forestry, and agricultural disciplines using sustainable methods. Education in Geography and Urban Planning. Skills Proposal Development Funding Source Research Leadership Maintenance & Repair Microsoft Office & GIS Data analysis Community development International aid Work History FEMA Vaccine Distribution , 04/2021 to 08/2021 Company Name – City Average hours/ week: 50-60 Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Worked flexible hours; night, weekend, and holiday shifts. Exceeded goals through effective task prioritization and great work ethic. Provided logistical support by moving supplies and directing traffic. Supported doctors and nurses by completing various tasks. Park Maintenance Worker , 06/2020 to 12/2020 Company Name – City , State Average hours/week: 40 Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed. Including trimming, weeding and general clean-up. Collected, compiled and posted information on forest recreation and trail conditions to encourage visitor safety and participation in programs. Performed regular forestry maintenance, cutting and trimming trees. Promoted reforestation by reintroducing grass and groundcover plants into area and completed various tree planting and prairie restoration projects. Agriculture Volunteer , 10/2018 to 03/2020 Company Name – City , State Average hours/day: 12 Lived in a rural community providing expertise with Agriculture, Health, and Education. Worked on language and cultural integration, as well as counterpart and community capacity building. Planted 300 trees with community and Dept. of Forestry to combat deforestation and provide a sustainable source of income, natural resources, and nutrition diversity. Planned and facilitated large community based projects. Facilitated lessons and discussions in schools and community groups using PACA methods. Parks and Forestry Maintenance Worker , 06/2014 to 08/2014 Company Name – City , State Average hours/week: 40 Maintained 71 parks and recreation areas by mulching, aerating, weeding, planting, trimming and edging around walks, walls and flower beds. Trimmed and cut trees using various type of power equipment, including chainsaws. Identified and removed poison ivy, buckthorn and other invasive plants. Worked with supervisors to complete daily projects. Education Bachelor of Science : Geography/Urban Studies , 05/2018 University of Minnesota - Twin Cities - City , State Associate of Science : Geography , 05/2016 Normandale Community College - City , State Accomplishments Supplemental Instructor for World Regional Geography course. Dean's List for academic excellence (Dec 2015). Studied abroad in India studying environment and population development. Plymouth Citizens Academy (2015) Certified Forest Garden Trainer - APMG International (March 2020). Skills Proposal Development Funding Source Research Leadership Maintenance & Repair Microsoft Office & GIS Data analysis Community development International aid Work History FEMA Vaccine Distribution , 04/2021 to 08/2021 Company Name – City Average hours/ week: 50-60 Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Worked flexible hours; night, weekend, and holiday shifts. Exceeded goals through effective task prioritization and great work ethic. Provided logistical support by moving supplies and directing traffic. Supported doctors and nurses by completing various tasks. Park Maintenance Worker , 06/2020 to 12/2020 Company Name – City , State Average hours/week: 40 Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed. Including trimming, weeding and general clean-up. Collected, compiled and posted information on forest recreation and trail conditions to encourage visitor safety and participation in programs. Performed regular forestry maintenance, cutting and trimming trees. Promoted reforestation by reintroducing grass and groundcover plants into area and completed various tree planting and prairie restoration projects. Agriculture Volunteer , 10/2018 to 03/2020 Company Name – City , State Average hours/day: 12 Lived in a rural community providing expertise with Agriculture, Health, and Education. Worked on language and cultural integration, as well as counterpart and community capacity building. Planted 300 trees with community and Dept. of Forestry to combat deforestation and provide a sustainable source of income, natural resources, and nutrition diversity. Planned and facilitated large community based projects. Facilitated lessons and discussions in schools and community groups using PACA methods. Parks and Forestry Maintenance Worker , 06/2014 to 08/2014 Company Name – City , State Average hours/week: 40 Maintained 71 parks and recreation areas by mulching, aerating, weeding, planting, trimming and edging around walks, walls and flower beds. Trimmed and cut trees using various type of power equipment, including chainsaws. Identified and removed poison ivy, buckthorn and other invasive plants. Worked with supervisors to complete daily projects. ",8 " TEACHER Summary Highly ethical, dependable, and diligent expert in the Curriculum Development field. Highlights Curriculum development and assessment MS Office proficient Strong communicator Instructional design e-learning tools Learning Management Systems Accomplishments Designed effective lesson  plans focused on age and level-appropriate material. Experience Company Name June 2012 to Current Teacher Designed research based curriculum for writing instruction using the Trivium approach.  Saw student scores rise as a result of my curriculum. Developed research based curriculum for language arts lessons using the ADDIE method of Instructional design. Analyzed state standards and school standards. Developed grammatical lessons according to standards. Monitored student learning by creating effective critical thinking strategies like sentence analysis using diagramming to enhance learning outcomes.  Created and evaluated quality assessment tools to maximize student learning.   As a result of my curriculum and instructional design, student scores rose in language arts and reading comprehension by 4% in the AIMS test after one year. After three years of using this instructional method, studentscores rose in Writing/language arts by 12%. In 2015, 93% of students scored at meets/exceeds on inaugural AZ Merit Writing exam. 64% scored at exceeds on AZ Merit Writing exam because of my curriculum and instructional design. Consistently met strict grading report deadlines by monitoring student learning using effective formative/summative assessments for quick turnaround. Met regularly with principal for evaluations and staff development opportunities: Developed and presented staff development for implementation of critical thinking strategies across the grade levels. Provided guidance to other grade level teachers for enhancement of writing instruction and assisted them in writing effective assignments and assessment tools to ensure a smooth student transition to my class. Developed and presented research based staff development about the importance of teaching writing in congruence with reading and critical thinking strategies. Maintained effective communication with the principal and parents about my instructional practices. As a result, positive parent feedback about my curriculum and instruction increased each year. Company Name November 2009 to June 2012 Lead Curriculum Developer Project Manager:     Designed effective college courses by communicating regularly with faculty, directors and staff in scheduled meetings on campus.       Facilitated trouble shooting, problem solving, decision making, and conflict resolution regarding course development consistently. Designed and developed relevant curriculum for many learning styles in the traditional and online classroom by working with Subject Matter Experts in many types of professions.     Slashed curriculum issues in online and ground courses in Learning Management System for Quality Assurance purposes by resolving any and all problems with curriculum/instruction in timely 24-48 hours.   Revised courses as needed per college program to meet strict deadlines by analyzing data to assess curriculum and instruction while ensuring the enhancement of the university's services and optimal learning for GCU students. Averaged 20 successful revisions per month.   Results:  Witnessed academic improvement from students in the most populated courses I revised for the university over the 2.5 years I worked there: ·UNV 103  & CWV 103/303         Met aggressive project timelines in the fast paced environment as GCU is constantly developing its ground and online presence.  Designed relevant and interesting college courses for the College of Fine Arts, College of Arts & Sciences, and the College of Christian Studies at Grand Canyon University by implementing the Understanding By Design method of Instructional Design as well as the A.D.D.I.E. method for optimal student learning:   As a result, my designs increased student satisfaction rate from 65% to 85%.  Evaluated and researched pedagogical methods with instructional designers and faculty. Created digital visual aids to enhance student learning by working consistently with Academic Web Services to analyze student needs and write the scripts for the e-learning tools.   Company Name September 2005 to September 2009 Visual Arts Instructor Solved problems by designing non-existent curriculum for required college courses in the Fine Arts department. Designed and developed effective curriculum and instruction for on campus Perspective Drawing Course and Digital Painting Course by analyzing course competencies and student needs to ensure optimal student learning. Successfully met course objectives by facilitating courses using my curriculum for multi presentation graphic design program and assessing student progress consistently for four semesters. Addressed all learning styles and adult learning theories to develop lesson plans for art courses using current software programs, art methods, and other tools. Successfully managed and evaluated curriculum using portfolio assessment of 40 students Consistently met with students individually to address student concerns thereby resolving any issues in a timely manner. Responded promptly to student inquiry and graded assignments. Entered data regularly into the Learning Management System to meet grade report deadlines. Created effective rubrics for students for metacognition purposes as well as assessment of assignments. Increased student motivation by actualizing critical thinking strategies in weekly lessons. Initiated use of various software and media tools to address all learning styles. Education University of Phoenix, 2007 Master of Arts : Education/Curriculum Instruction City , State , U.S.A. Applied the ADDIE method of instructional design and implemented it for classroom use and corporate training purposes.   Designed Action Research Plan in APA format for creation of ESL Tutoring programs in schools.   Developed university course for corporate training purposes. Arizona State University, 2005 Bachelor of Arts : Interdisciplinary Arts & Performance-Visual Arts City , State , U.S.A. Critiqued fine art using elements of design and principles of art for both written and oral presentation.   Completed internship at Glendale Community College for Fine Arts Department Skills conflict resolution, course development, critical thinking, curriculum development,  instructional design,  research, staff development, teaching, trouble shooting ",3 " INTERNSHIP Professional Overview experiences collecting and analyzing data with statistical methods, familiar with R and SAS programing, great knowledge of experiment design, sampling techniques and documents management. strong skills in communication, group-working and work-planning. Core Qualifications Strong knowledge of SAS, R and SSPS programming Excellent research skills Microsoft Word, Excel, PowerPoint Excellent quantitative skills Team leadership Organizational planning Leadership/communication skills Customer-oriented Education University of Missouri 2015 Master of Science : Statistics City , State , The United States President of Chinese students' and scholars' association 3.7 GPA Coursework in practical statistical models, data analysis 1, 2, 3, statistical software and data analysis, introduction of probability theory, statistical inference, time series analysis, survival analysis, experimental design, current development in statistics. SAS advanced license Thesis/Dissertation Projects: A. Time: from 2014 January to 2014 Match Title: the relationship between the mathematical grade of the seventh grade and grades from primary school. Brief process: use linear model to fit transformed variables from the data after getting rid of useless columns, choose the most significant variables to form the final model based on persuasive diagnostic values. Achievements from the project:the mathematical grade of the seventh grade is significantly influenced by the reading, counting and logistic ability at the first and second grade in the primary school. B. Time: from 2014 May to 2014 August Title:bike rental prediction Brief process: construct the regression model use different statistical method, find the most powerful model decided by finding the least error rate, and decide which variables significantly enough to build the model. Achievements from the project: use Lasso to make the regression, it gives the least error rate and use the almost original data set, it saves a lot of time to deal with the original data set. C. Time:from 2014 September to October Title: Classify Song Release Period Brief process: construct the classification model to classify a specific song into the year before or after the year 1986 based on 90 attributes of a single song and 6480 songs. Achievements from the project: use the Multivariate adaptive regression splines to build the model and based on the final classification model, we can conclude that if the song is from before or after on 1986 depends mostly on the artists who create them, secondly on properties they tagged by famous music website and finally on properties of their track. D. Time: from 2014 November to 2014 December Title: predict the lightening strikes in July based on the records from January to June. Brief process: first cluster the original data based on the lightening strike records and the moisture records with the method of K-mean and Hierarchical method. Second use different statistical method like Boosting, Random Forest, Ridge, Lasso, NNET, CART, SVM to find the best model to predict the strikes will happen. Achievements from the project: we use the K-mean clustering method and based on the moisture data to form the cluster and use the neural network is a better way for our prediction to get a smaller MSE, and lightning strike have direct relationship with the soil moisture level and the climate indices. E. Time: from 2014 November to 2014 December Title: predict the daily stock price of Netflix Inc. Based on historical daily price records. Brief process: use GARCH model to fit the transformed data and finally choose the GARCH plus ARMAR model to make the forecasting. Achievements from the project: from the model we can find that there is a up trend in the future about this stock and this is a appropriate time to buy this piece of stock. Experience Company Name May 2014 to August 2014 internship City , State Main tasks of this job:   1.Collect, enter and analyze stock prices: collect useful data and enter them into the database in a correct classification way, use statistical methods to analyze them based on R programming. 2.Predict the future trend of different stocks and divide them into different category: use time series methods to predict the trend 3.Write summary report: use statistical methods to analyze data with R and write the performance evaluation report based on quantitative facts. 4.Customer service: answer the phone call and solve customers' problems and do the reception job at the front table. Also offer the instruction about stocks and how to choose them to new clients. 5.design the questionnaire and the get the feedback Company Name May 2013 to August 2013 internship City , State Main tasks about the job:   1.data collection and entering: collect financial data and classify them into the correct table and items. 2.Write summary report: use statistical methods to analyze data with R and write the performance evaluation report based on quantitative facts. 3.Customer service: answer the phone call and solve customers' problems and do the reception job at the front table. 4.inventory control: keep record of the number of materials and keep track of the way they out and in. 5.arrangement the business trip: book the hotel, arrange the schedules for each day, keep track of the budget of the business trip. Company Name November 2012 to March 2013 internship City , State Main tasks about the job:   1.data collection and entering: collect financial data and classify them into the correct table and items. 2.Write summary report: use statistical methods to analyze data with R and write the performance evaluation report based on quantitative facts. 3.Customer service: answer the phone call and solve customers' problems and do the reception job at the front table. 4.Meeting preparation: prepare documents need in the meeting, make sure all the participants can come, prepare PowerPoint slides and arrange the meeting room. 5.Introduce production to customers: introduce financial products which the most suitable to the client and persuade them to buy. Fellowships and Awards 1.merit of certificate award for excellent grade which is top 10% Time: the spring semester of 2014 2.merit of certificate award for excellent performance in the position of the leader of executive department of the Chinese students and scholars association in the university of Missouri. Time: the Fall semester of 2014 3.merit of certificate award for excellent performance in the position of vice president of the Chinese students and scholars association in the university of Missouri. time: the Fall semester of 2014-2015 4.Merit of certificate award for excellent performance in the position of president of the Chinese students and scholars association in the university of Missouri. time: the spring semester of 2015 ",21 " CREATIVE DIRECTOR Professional Summary Hard working, punctual, dependable, detail oriented, well organized, excellent oral and written communication skills, strong organizational skills *Ability to positively and proactively handle customer concerns and prioritize multiple task in a fast- paced environment .*Ability to work on multiple projects effectively and efficiently, both independently and collaboratively within a team.To obtain a position in a well established company where I can use my experience and skills to provide the best services to the customers and my employer. Core Qualifications MS Office Suite (Word/Power Point/Excel/Outlook) Experience 03/2013 to Current Creative Director Company Name － City , State PRIMARY RESPONSIBILITIES:Manage creative teams.Approve or reject advertising campaign ideas.Ensure team meets deadlines and stays within budget.Attends photo shoots and supervises production team.Write copy for clients' ads, brochures, TV spots, radio, and other forms of advertising.Research the technical properties of products.Determine what makes products appealing to consumers.Develop unique, new concepts.Oversee production.Conceive, develop and produce effective advertising campaigns.Work with account executives to determine client needs and budget.Ensure campaign stays within budget.Create and present storyboards of ideas.Work with art directors to create ideas.Write clear and persuasive copy for websites, brochures, ads, and other means of advertising.Update digital media with timely content.Perform search engine optimization techniques.Oversee campaigns from production to completion.Revise, edit, and proofread content as needed or directed by client.Respond to feedback in a timely manner.Work within tight deadlines.Monitor and change advertising campaigns to change effectiveness.Check copy for spelling and grammar errors.Work with media planners/buyers and the production department to fully develop the advertising campaign.Research competitors and keep abreast of market trends. 03/2011 to 06/2013 Personal Stylist Company Name － City , State Maintain a fashionable professional image and be a customer service role model ·Consistently seek new fashion and product knowledge to act as an expert for the customer · Search for innovative ways to increase business through use of Personal Book, store traffic, customer referrals, website requests and personal networking ·Provide expertise and honest confident feedback regarding merchandise style and fit ·Wardrobe every customer ·      Use directive selling skills through cross, team and on-line selling to promote key items, latest trends, new arrivals and replenishment basics ·Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events ·       Demonstrate leadership in your home based department while selling throughout the entire store · Set and achieve personal daily, monthly, yearly and special event goals ·Develop an extensive personal clientele 01/2010 to 03/2011 Sales Professional Company Name － City , State Set and achieve personal sales goals while supporting the goals of the team Greet customers in a timely, professional and engaging manner Provide honest and confident feedback to customers regarding merchandise style and fit Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events Consistently seek new fashion and product knowledge to act as an expert for the customer Open new Nordstrom Fashion Rewards accounts as a means of building customer relationships Work as a team player to ensure each customer receives the best service possible Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning. 11/2009 to 12/2009 Sales Professional Company Name － City , State Achieve or exceed individual sales plan by utilizing strategic selling skills to assist customers with purchases. Build new and existing customers by employing client development outreach and follow-up, as well as provide outstanding service with all customer interactions. 10/2008 to 05/2009 Operations Supervisor Company Name － City , State Under limited supervision, provides the same duties as the teller. Handle compliance of audit operations and regulatory issues. Workflow scheduling, transaction approval, teller training and/or teller supervision. Responds to inquires/problems and may handle more complex services/transactions. 11/2007 to 09/2008 Teller Company Name － City , State Process customer transactions with no mistakes through patience. Attention to detail and the ability to follow procedures. Responsible for maintaining and balancing a cash drawer. Introduce customers to new products and services and generate leads for other members of the sales team to close. Every teller has her/his own scorecard with goals. Greet customers make them feel welcome and also engage customers to learn about their financial needs. 06/2005 to 06/2007 Customer Service Representative /Inside Sales Company Name － City , State Indirect contact with customers and sales force. Receives initial request for sample order, price information and stock availability. Enter products information into product database, make travel arrangements, monitor inventor, request stock literature, maintain product database, create & update C of A's MSDS , Specs, scan & link product literature, email documentation to customers, download information from supplier websites, request & link composition breakdown BSE statements, create NAFTA certificates of origin, update ACT, produce & update PPT presentations, proofread orders, update & print labels & answer a multi-line switchboard. 06/2005 to 09/2005 MSA Coordinator Company Name － City , State Primarily responsible for timely and accurate processing of Medicare. Set Aside referrals for initial data entry. Follow-up and follow-through with Claims Examiners, Applicant Attorney's, Defense Attorneys and structured settlement brokers to obtain critical information necessary for processing the referral. 11/2004 to 01/2005 Receptionist Cashier /CSR Company Name － City , State Duties included giving proper and timely information to customers. Answering customer inquiry on products, data entry, QuickBooks filing, copying, faxing, cash handling and customer service. 01/2004 to 06/2006 Telephone Interviewer Company Name － City , State Making out going calls to selected people to conduct telephone surveys and interviews for focus groups. 10/2002 to 11/2007 Bookkeeper Company Name － City , State Maintain Bookkeeping for company. Education 2016 Bachelor of Science : Marketing California University Northridge － City , State Professional Affiliations American Marketing Association (AMA) David Nazarian School of Business  Skills Attention to detail, scheduling and coordinating, hands-on,Bookkeeping, customer service, data entry, database, documentation, email, Fashion, faxing, filing, financial, focus, merchandising, Excel, Microsoft Office Applications, MS Office Suite, Outlook, Power Point, Word, presentations, QuickBooks, selling, sales, sales plan, scheduling, strategic, structured, supervision, surveys, switchboard, team player, telephone, make travel arrangements, websites, Workflow, composition, operations, marketing, business development, and consulting.  ",16 " NIGHT SERVICE REPRESENTATIVE Summary Personable, responsible professional with 3 years in retail and customer service dedicated to maintaining customer satisfaction and contribute to company success. Results-driven and proven ability to establish rapport with clients. Looking to advance skills in customer service, sales and marketing, human relations, and to gain business experience and opportunities. Personal skills and qualities include punctuality, taking initiative, joyful and positive attitude, and commendable with finances. Skills billings, first aid, take messages Languages Fluent in both English and Spanish Experience Night Service Representative 08/2017 to 09/2017 Company Name City , State Responsible for member check in/customer service. Handled member service issues such as lost and found items, new membership cards, change of. address, EFT setup or change, and questions regarding billings and payments. Answered all incoming inquiries and obtained appropriate information. to direct/transfer calls or take messages. Kept front desk area and lobby clean, clutter free, and organized. Did inventory on front desk supplies. including first aid kits, and reported to Operations Manager when supplies are low. Account Manager 03/2016 to 10/2016 Company Name City , State Obtained client information by answering telephone calls, interviewing clients, verifying information. Determined eligibility by comparing client information to requirements. Established policies by entering client information and confirming pricing. Informed clients by explaining procedures, answering questions, and providing information. Maintained communication equipment by reporting problems. Maintained and improved quality results by adhering to standards and guidelines and recommending improved procedures. Updated job knowledge by studying new product descriptions and participating in educational opportunities. Sales Counselor 01/2014 to 08/2017 Company Name City , State Generated leads by outside and in-club marketing. Called prospective leads to schedule guest workouts and appointments for tours. Performed tours to prospects and built value which resulted in memberships. Assisted in maintenance of facility and equipment. Cleansed and upheld appliances. Friendly and timely interaction with guests and team members, suggestive selling, and answering questions. Handled member service issues such as lost and found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments. Answered all incoming inquiries and obtained appropriate information to direct/transfer calls or take messages. Education and Training Graduate 2014 Western High School City , State Tallahassee Community College City , State ",7 " SR. LEAVE OF ADMINISTRATIVE SPECIALIST Professional Summary HR Coordinator who brings  10 years developing efficient payroll and benefits processes within corporate human resources settings. Adept at learning new industry laws and standards, as well as incorporating relevant best practices into new planning and coordination. Skills Benefits and payroll coordination Superb interpersonal skills Detail-oriented Background checks Time management Exit interviews Staff recruiting and retention ADP Fluent in English HRIS Lawson Work History Sr. Leave of Administrative Specialist 06/2013 to Current Company Name – City , State Extensive knowledge of Section 125 cafeteria plans, FMLA, COBRA, ERISA and HIPAA regulations. Responsible to analyze and coordinate FMLA, STD, LTD, Military, Personal Leaves and Worker's Compensation. Makes determinations and takes appropriate actions(s) based on state and federal regulations. Supervise Benefits administration team. ADA administration and compliance. Coordinate with employees, managers, HR Partners, and TPA's, to resolve complex leave of absence questions. Train management on proper leave of absence procedures. Review and document the Leave of Absence process for all locations. Represent organization at personnel-related hearings and investigations. Works closely with Safety Manager and Employee Relations Managers to implement preventative measures to reduce WC claims. Also acts as liaison between team and risk management in communicating changes/developments with TPA's. Prepares reports and statistics for lost time and absence trends. Human Resources Specialist 11/2012 to 06/2013 Company Name – City , State Conducted employment verifications and investigations. Facilitated the criminal background check process for new hires. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits. Shadowed employees to determine an accurate description of the duties and skills required for each position. Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Benefits Administrator 05/2012 to 11/2012 Company Name – City , State Responsible for directing and planning the day-to-day operations of group benefit programs (group health, dental, vision, long-term disability, worker's compensation, life insurance, supplemental insurances, Health Savings Plan, 401(k) plan and retirement plan). Investigated new benefit programs, improve existing programs, supervise and monitor benefit administration. Ensured that all invoices from Vendors are prepared and submitted accurately to Accounting. Coordinated annual open enrollment. Leave of Absence Consultant 02/2012 to 05/2012 Company Name – City , State Coordinated the administration of disability and leave programs. Advised employees on eligibility, provisions, and other matters related to disability and leave programs. Consulted with and advise employees, managers and occasionally HR Managers on eligibility, provisions, and other matters related to disability and leave. Assisted in the preparation and maintenance of employee leave communications. Recommended new and/or improved benefit plan processes and/or cost-saving measures. Senior Benefits Analyst 05/2011 to 11/2011 Company Name – City , State Provided innovative solutions that evolve our benefit offering and strategy Delivered annual financial and plan reporting inclusive of return on investment (ROI), metrics and measures, demographic and plan analytics Analyzed, evaluate and present proposed business initiatives and/or issues. Develop recommendations or solutions that support the business Translated customer needs into effective, valuable solutions and communicate solutions to the business. Ensured effective and efficient operations of our plans Provided communication, training and support to stakeholders Managed vendor partners to ensure the best in class products, programs and service Ensured compliance with all local, State and Federal regulations. Corporate Human Resources Coordinator 10/2006 to 05/2011 Company Name – City , State Maintained human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases and tracking leave time. Administered and counseled with employees on leaves of absence, FMLA, STD/LTD, Workers Compensation to include documentation, reporting, pay and communication to employee/manager. Liaison with TPA managing COBRA enrollments. Assisted in preparation of employee separation notices and related documentation Provide communication, training and support to stakeholders Organized and administered various special projects for the human resource department such as policies, new hire booklets, compiling data for audits. Handled Tuition Reimbursement approval. Immigration process using the E-Verify program. Conducted Exit interviews. Human Resources Benefit Representative 10/2003 to 10/2006 Company Name – City , State Managed daily entries for new hires, status changes, terminations, health benefits and welfare benefits. Resolved escalated health benefit issues that derived from the Human Resources Service Center. Conducted monthly audits from carrier's invoices and resolving discrepancies. Liaison with TPA managing COBRA enrollments. Managed hiring, enrollment, and orientation for staff members, physicians, fellows, residents and nurses. Conducted new hire orientation and annual enrollment with the benefit's team. Education Master of Science : Current Penn State University - City , State Human Resources and Employment Relations B.S : Human Resources Management 12 2012 Capella University - Human Resources Management Certifications FMLA Specialist Certification - HR Certification - September 2014 Affiliations Benefits and Compensation Certification - Cornell University - November 2006 Affiliations Society for Human Resource Management (SHRM) CEB Human Resources Network Skills Accounting, ADA, ADP, benefits, Benefits administration, clarify, directing, documentation, Employee Relations, financial, hiring, HRIS, human resource, Human Resources, HR, insurance, Lawson, managing, Works, PeopleSoft, personnel, policies, processes, recording, reporting, risk management, Safety, SAP, statistics, strategy, vendor management, vision ",12 " SALES ASSOCIATE Summary Reliable and friendly worker who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Highlights Cash handling accuracy Organized Time management Detail-oriented Excellent multi-tasker Strong communication skills Proficient in MS Office Flexible schedule Accomplishments 2014-15 ASU Scholastic Award 2010-2014 Westview High School Honor Roll Proficient in Microsoft Office (Word, Excel, PowerPoint), Valid Driver's License, Food Handler's Card Experience Company Name June 2015 to Current Sales Associate City , State • Ensure great customer service by assisting in location, availability and selection of merchandise  • Maintain store selling floor, fitting rooms, visual displays, presentation and conditions • Assist in daily store recovery, before, during or after store opening hours • Promote current sales and promotions to customers, including pricing of merchandise • Adhere to company policies, procedures, and loss prevention practices • Complete sales transactions and maintain proper accountability at registers • Process merchandise returns and exchanges courteously and under company guidelines • Support all management, leads and sales team at all times Company Name December 2014 to February 2015 Sandwich Artist City , State Provided friendly customer service while doing multiple tasks in a busy and fast-paced environment Prepared prep and sandwiches Daily cleaning Exhibits a cheerful and helpful manner while greeting guests and preparing their orders. Demonstrates a complete understanding of menu items and explains them to guests accurately. Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change. Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift. Prepares food neatly, according to formula, and in a timely manner. Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift. Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up. Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the 3-step method for cleaning. Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAY� Operations Manual. Maintains a professional appearance and grooming standards as outlined in the SUBWAY� Operations Manual. Performs light paperwork duties as assigned. Completes University of SUBWAY�courses as directed Company Name October 2013 to September 2014 Cashier/Sales Associate City , State Folded, straightened, and sorted clothes in Juniors department Rung up customers and bagged purchases Smiles and Says Hi!”  Greets all customers and Associates encountered with a smile and encourages others to smile and say hi.  Assists customers in a friendly, courteous manner. Adheres to the “Yes We Can” policy and efficiently resolves customer's questions and requests.   Supports fellow Associates through Yes We Can actions and behaviors.   Promptly responds to call box/phone pages.Consistently uses the 5 step GREAT program while interacting with customers: Greets Customer, Requests Credit, Explains Email, Asks to complete the Survey and Thanks the Customer. Solicits, opens and activates Kohl's Charge applications in accordance with Company standards. Solicits e-mail addresses from customers.  Responds appropriately to POS backup calls and Service Desk calls. Assists at POS and Customer Service as needed and complies with the Company's “2 in-a-line” standard. Properly holds merchandise for customers when needed, including returning merchandise not picked up to the sales floor.  Processes rainchecks within Company standards. Company Name October 2012 to September 2014 Sandwich Artist City , State Provided friendly customer service while doing multiple tasks in a busy and fast-paced environment Prepared prep and sandwiches Daily cleaning Exhibits a cheerful and helpful manner while greeting guests and preparing their orders. Demonstrates a complete understanding of menu items and explains them to guests accurately. Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change. Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.   Prepares food neatly, according to formula, and in a timely manner. Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift. Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up. Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the 3-step method for cleaning. Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAY� Operations Manual. Maintains a professional appearance and grooming standards as outlined in the SUBWAY� Operations Manual. Performs light paperwork duties as assigned. Completes University of SUBWAY�courses as directed Education Arizona State University 2018 Bachelor of Arts : African American Studies City , State , United States 08/14-present Arizona State University Skills Customer Service, Retail Sales Associate, Cashier,MS Excel,Office, Powerpoint, Word ",10 " HR EXECUTIVE Professional Summary Forward-thinking HR Generalist highly effective at adapting to evolving market plans and the needs associated with company expansion. Skills New employee orientations Compensation and benefits Termination procedures In-depth knowledge of HR Compliance Project management MS Office proficient Knowledgeable in all HR Systems Team building Employee recruitment Interpersonal Skills Good Communication Skill Fast learner Flexibility Work History 11/2012 to 09/2014 HR Executive Company Name – City , State Developed company personnel policies, standard operating procedures and employee handbooks. Developed and facilitated all new-hire orientations. Conducted employment verifications and investigations. Built a comprehensive employee recruiting strategy. Developed and enforced company policy and procedures relating to all phases of human resources activity. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Established and monitored employee pay scales. Conducted job analysis and job evaluations, resulting in quality job specifications. Developed innovative new-employee orientation programs, including safety training. Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database. Shadowed employees to determine an accurate description of the duties and skills required for each position. Education 2012 MBA : Human Resource Crescent Business School - City , State Emphasis in Human Resources Minor in Systems In a study of Professional in Human Resources certificate (PHR) Organizational Training and Development seminar 8.6 GPA 2006 High School : Computer Science Lady Sivaswami girls Higher Secondary School - City , State 7.1  GPA 2010 B.E : Computer Science Engineering Lord Venkateshwaraa Engineering College - City , State Accomplishments Organization Design & Development Project Management Compensation Management International Human Resource Management Managerial Behavior & Effectiveness System Analysis & Design Industrial Project Ashok Leyland (Indian automobile manufacturing company) Mar'12 - Apr'12 (2 Months) Developed a HR Metrics including a Drill to Detail option, allowing users to ""see the people behind the numbers."" Integrated trends requiring intervention and facilitated for internal benchmarking Incorporated the aspects of Training & Development, Reward System, Benefits, Motivation, Corporate Social Responsibility & Safety for developing the balance score card The metric and scorecard was put into use in the Ennore plant since May & the same was highly appreciated by the plants core team Ashok Leyland (Indian automobile manufacturing company) Feb'12 - Mar'12 (1 Month) Completed a Project on ""Organizational Climate"" in ""Ashok Leyland's corporate office, Guindy. Prepared & conducted a survey with the corporate office employees on the Environment, Management Effectiveness, Involvement, Rewards and recognition & Commitment aspects Proposed solutions for the aspects where we were lacking behind than the internal benchmarked value Experience (1 year 10 months) Dr.Kamakshi Memorial Hospital Pvt Ltd Nov'12 - Sep'14 Working in the core quality team to obtain National Accreditation Board for Hospitals & Healthcare Providers (NABH) certification Revamping the organizational structure & redesigning effective on boarding processes and tools to facilitate the integration of new employees Core Team member facilitating the feasibility study of an integrated payroll package,EPF,ESI and all Statutory Compliances for the hospital employees. Acting as a Training Coordinator cum Trainer. Maintaining leave records database, all employees credentials,personal records, Training tracker and training calendar etc. Preparation of SOP's, HR Manuals, Join score cards,Proposing & Salary increments,Preparation of salary statement. Arranging and conducting Interviews, Initial Screening the candidates. Preparing and Issuing of HR Offer letters,Appointment letters. Preparing & Conducting Induction programme of new onboarding employees. Proper Training upgradation programme for the employees & Evaluating the effective of training programmes. Preparation of KPI/KRA's for all the designation. Attend to Employee's Grievances & Complaints & provide guidance if necessary. Internship SAP implementation for Export department Studied the logistics business process in exports business of Ashok Leyland As core team member prepared the order to cash and Make to deliver As-Is process for SAP implementation Search Engines & web crawling Completed a project in web crawling for faster indexing & for enhancing the speed of search engines Extra Curricular Activities Completed Certified Associate in Project Management (CAPM) certification course from Project Management Institute(PMI) Attended Therapeutic Communication Training. Conducted a National-level workshop on ""Work Life Balance"" to staff and non-teaching staff of Crescent Business School. Presented a working paper on ""Industrial Relations in coca cola"" in Vels University. Attended a conference on ""Entrepreneurship management"" in ISBR Business School As an active member of HRD CLUB, was responsible for arranging quarterly Conferences & alumni meetings Won the college level event in Tennikoit and acted as a Captain of the team. Skills C, C++, English, Hindi, Java, Languages, Microsoft Office, SQL, Visual Basic 6.0 ",0 " BENEFIT ADVOCATE SUPERVISOR Summary Represent a reputable company as an Underwriter, proving my value by building and supporting a healthy and profitable book of business. Highlights Licensed Property, Casualty, Life and Disabilty Insurance Agent in Washington. Technical and Soft Skill Coaching, Supervising, Coverage Counseling, Training. Development of Training Materials, Workflows, Procedures, SharePoint Sites, Wiki Pages, Quality Assurance Programs, Form Letters and Newsletter Articles. Problem Solving, De-Escalations, Employee Development, Quality Assurance Work Force Management, Time Keeping, Vacation Scheduling, Attendance and Schedule Adherence Coaching, Hiring, Employee Onboarding and Termination. Customer Care, Front-Line Underwriting, Needs Analysis, Cross Selling, Up Selling, Endorsing Policies, Billing Analysis, Collaboration, Project Management. Proficient with MS Windows, MS Office, Applied Epic, Vertafore Sagitta / BenefitPoint, CC Pulse, Verint Impact 360, Verba, Kronos, MyTime, DocuSign, Taleo, Cisco Enterprise/Finesse/Admin/Report Server, SalesForce Service Cloud and more. Running reports, analyzing and organizing data in Excel using pivot tables. Experience with products and services of a multitude of insurance carriers, including but not limited to American Modern, Chubb, Dairyland, Foremost, Kemper, RLI, Mapfre, MetLife, Mutual of Enumclaw, PersonalUmbrella.com, Progressive, Safeco, Travelers, Premera Blue Cross, Regence Blue Shield, United Healthcare, Aetna, Cigna, Kaiser Permanente, Group Health, Symetra, Unum, Delta Dental, Willamette Dental and VSP. Experience Benefit Advocate Supervisor May 2014 to Current Company Name － City , State Provide guidance and direction to a team of Licensed Life and Disability Benefit Advocates Present and promote Benefit Advocate services to both internal and external prospects. Assist Consultants and Client HR with advanced needs, sensitive and escalated issues. Provide guidance and assistance on insurance questions, client relations, carrier issues, guidelines, technical support and more. Coordinate daily operations, manage schedule and attendance adherence. Coach and train advocates on systems, benefits, carrier guidelines and soft skills. Conduct regular quality assurance, one-on-one's, performance reviews and team meetings. Monitor department service levels to ensure that quality customer service is maintained. Perform the work of Benefit Advocate during peak periods and take call escalations. Implement new systems and improve processes to create efficiencies. Customer Service Supervisor November 2011 to May 2014 Company Name － City , State Coach and provide guidance to 14 Licensed Property & Casualty Customer Service Agents Coordinate daily operations, manage schedule and attendance adherence. Support training and reinforce process recommendations aimed at developing a high performance team with an emphasis on account management and sales support. Conduct regular one-on-one's, performance reviews and team meetings. Monitor department service levels to ensure that quality customer service is maintained. Provide guidance and assistance on Insurance questions, customer relations, carrier issues, underwriter guidelines, technical support and more. Act as Hiring Manager, seeking talent, organizing interviews and making hiring decisions. Side by Side and remote monitoring for quality, performance and adherence purposes. Perform the work of customer service agent during peak periods and take call escalations. Create and represent the department on special projects/initiatives. Customer Service Lead September 2005 to October 2011 Company Name － City , State Assist department supervisors with the coaching, training and mentoring of Customer. Service Agents. Monitor department productivity, take escalated calls, answer questions. and provide assistance to co-workers. Take 40+ calls per day, assisting insured's and. agents with policy billing and servicing needs. Take on projects as needed. Education Bachelor of Social Sciences : 2009 University of Washington Law, Gender and Ethnicity The National Alliance for Insurance Education and Research Current Certified Insurance Councilor - Agency Management, Life & Health, Commercial Property Goal to complete Personal Lines and Commercial Casualty by the end of the year 2016 to earn my CIC designation. Skills account management, Agency, benefits, Billing, Cisco, Coach, Coaching, com, Counseling, Client, client relations, customer relations, Customer Service, Customer Care, direction, Hiring, HR, Insurance, Kronos, Law, Letters, meetings, mentoring, Excel, MS Office, SharePoint, MS Windows, Needs Analysis, Enterprise, Newsletter, organizing, peak, performance reviews, pivot tables, Policies, Problem Solving, improve processes, Project Management, quality, quality assurance, Research, Selling, sales support, Scheduling, Supervising, technical support, Employee Development, Training Materials, underwriter, Underwriting, Articles ",4 " DIGITAL PROJECT MANAGER Skills Strong quantitative and qualitative problem solving skills. Excellence in digital marketing including Facebook, Twitter, Google+, and LinkedIn. Experience 02/2017 to Current Digital Project Manager Company Name － City , State Responsible for managing digital projects and bringing teams together to make things happen. Leading, empowering, facilitating and communicating. Used data from marketing analysis and reporting to drive sales and business development goals. Organize and oversee all promotional activities, including major events with operating budgets up to $20,000. Created a cradle to grave marketing approach that began with initial marketing outreach and ends with data tracking and analytics. Created metrics to evaluate: Who is visiting 6 Salon in digital and in social media spaces, what marketing channels are driving customers, which customers are best driving revenue, and what is the lifetime value of a customer. 05/2015 to 02/2017 Marketing Associate Company Name － City , State Develop comprehensive marketing strategy for 6 Salon based on corporate goals and objectives. Daily management of social media platforms, as well as real time analytics of performance goals. Perform primary research activities, and evaluate market opportunity based on secondary research. ACCOMPLISHMENTS. Developed and executed social media strategies, which has increased our online presence by 400%. Used data from marketing analysis and reporting to drive sales and business development goals. Organize and oversee all promotional activities, including major events with operating budgets up to $20,000. Created a cradle to grave marketing approach that began with initial marketing outreach and ends with data tracking and analytics. Created metrics to evaluate: Who is visiting 6 Salon in digital and in social media spaces, what marketing channels are driving customers, which customers are best driving revenue, and what is the lifetime value of a customer. 05/2012 to Current Director Company Name － City , State Develop comprehensive marketing strategy for 6 Salon based on corporate goals and objectives. Daily management of social media platforms, as well as real time analytics of performance goals. Perform primary research activities, and evaluate market opportunity based on secondary research. ACCOMPLISHMENTS. Developed and executed social media strategies, which has increased our online presence by 400%. Used data from marketing analysis and reporting to drive sales and business development goals. Organize and oversee all promotional activities, including major events with operating budgets up to $20,000. Created a cradle to grave marketing approach that began with initial marketing outreach and ends with data tracking and analytics. Created metrics to evaluate: Who is visiting 6 Salon in digital and in social media spaces, what marketing channels are driving customers, which customers are best driving revenue, and what is the lifetime value of a customer. 08/2004 to Current Stylist / Product Sales Company Name － City , State Create and maintain a loyal customer base. Use both creative styling techniques to expand the reputation and reach of 6 Salon. Drive new product sales to existing customers, while growing marketshare for 6 Salon. ACCOMPLISHMENTS. Ranked #1 out of 45 sales representatives for promotion and sales of high end hair products. Established a loyal customer base in a saturated marketplace, leading to client referrals, and increased marketshare. Created an efficient supply chain within 6 Salon to manage clients, existing inventory, and the procurement of new inventory. Recognized for having the highest client retention rate at 52%. 05/2011 to 09/2011 Lead Intern Company Name － City , State Marketing and Research Responsibilities: Henkel is a $20 Billion USD corporation in the Aerospace, Automotive, Industrial, and Cosmetics markets. Their brands include: Dial Soap, Loctite, Purex, Schwarzkopf, and Got2B. Responsible for marketing and PR activities in the Cosmetics Division. ACCOMPLISHMENTS. Cross-functional team lead on an innovative new product launch. Utilized secondary research to gain insights regarding product performance needs. Managed design development of packaged products. Managed consumer events from planning to public relations. Worked on the design and production of sales collateral and marketing materials. Analysis of competitive and house brand marketing data focusing on the ""Got To Be"" Product line. Earned promotion to become head intern for the Vice President of Marketing. Education and Training 2014 Bachelor of Science : Marketing and Business Management Oakland University Marketing and Business Management Skills approach, Automotive, brand marketing, budgets, business development, competitive, client, clients, driving, functional, inventory, team lead, managing, marketing analysis, Marketing and Research, marketing strategy, marketing, market, marketing materials, PR, problem solving skills, procurement, promotion, public relations, real time, reporting, research, sales, Soap, social media platforms, supply chain ",12 " RDA Professional Summary     I am a very dependable, hardworking team player. I get along easily with all types of people. As I pursue my career as a Dental Assistant I am looking for an experienced level position while I renew my RDA license. Licenses  X-Ray Certified Certifications pending RDA, Coronal Polish and Pit and Fissure Sealant Invisalign Certified ​ Dental Skills 4-Handed Dentistry Preventative Care Instrument Sterilization Diagnostic X-Rays Infection Control Ortho Emergency Treatments     Prosthetics/Restorations Prep for Oral Surgery Bleaching Trays Casts/Impressions Patient Education  CHAIRSIDE SKILLS Prepare tray setups for dental procedures. Obtain dental records prior to appointments. Prepare patients for procedures - ensure comfort and develop trust; calm distressed patients; instruct patients on postoperative and general oral health care. Oversee cleanliness of operatories and instruments; insure safe/sanitary conditions using the autoclave, ultrasonic and dry heat instrument sterilization Assist dentist with extractions, fillings, RCTs, Implants, Crown Preps Assist hygiene and SRP cases general office skills Eaglesoft Dentrix Open Dental Microsoft Office Exceptional Phone Etiquette  Scheduling Professional Experience 03/2014 to 04/2015 RDA Company Name － City , State Coordinated appointment schedules for both the dentist and oral surgeon. Routinely completed inventory, supply orders and restocked supplies. Greeted and prepared patients for dental examinations. Properly sterilized dental equipment and examination rooms in accordance with infection control policies. Correctly arranged instrument trays prior to dental procedures and surgeries. Proficiently assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, surgical and periodontic procedures. 04/2013 to 12/2013 Dental Assistant Company Name － City , State Greeted and prepared patients for dental examinations. Properly sterilized dental equipment and examination rooms in accordance with infection control policies. Effectively operated x-ray machines and developed x-rays. Provided appropriate postoperative instructions as prescribed by dentist. Expertly filed patients' charts and processed billing and payments. 06/2012 to 12/2012 Dental Assistant Company Name － City , State Greeted and prepared patients for dental examinations. Properly sterilized dental equipment and examination rooms in accordance with infection control policies. Accurately collected and recorded patient medical and dental histories. Education and Training 2012 Dental Assisting Program Kaplan College － City , State Honors GPA 3.85 2014 Invisalign Training － City , State 2015 iTERO Training － City , State 2015 Kor Whitening Training － City , State Community Service Dentistry From the Heart - Free Dentistry CEA Dental Convention - Greeter, Collected Surveys Kaplan Student Leaders - Feeding America, Blood Drive ",22 " PROGRAM ASSISTANT Professional Summary Program Assistant with supervising experience and exceptional people skills. Versed in Daxko Operations, membership, childcare. Desires a challenging role as a Membership Coordinator. Experience Program Assistant , 07/2013 to Current Company Name － City , State Billing/Finance, to include: Purchase Orders, Childcare billing, refunds and credits for different programs. Well versed in Daxko Operations. Assist in training, supervising member services associates. Assisted the Program Director with payroll and interviews for multiple programs. Run weekly program rosters and reports. Input member information and sell different programs. File away CC statements and members information for various programs. Review and approve financial assistance Email and mail out member invoices. Answer incoming calls and emails about members accounts and programs. Use varies office equipment, ie .Multi-phone systems, computers, fax machines, copy machines. Ordered and distributed office supplies while adhering to a fixed office budget. Managed office supplies, vendors, organization and upkeep. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Screened all visitors and directed them to the correct employee or office. Front Desk/Customer Service , 11/2006 to 12/2010 Company Name － City , State member services including but not limited to access to health and fitness center, sales of membership and data entry. Ensure that services are provided in a quality manner at all times. Provide accurate information on activities and programs to members and participants. Responsible for ensuring prompt and courteous service which is delivered to members/participants. Controls access to health and fitness facility. Knowledge of all program areas to members and participants as well as ability to refer patrons to the correct staff member when needed. Ensures that accounting and related procedures are followed for cash reporting and merchandise sales. Data entry for service desk staff close out and deposits. Attend/participate in required monthly staff meetings. Takes payments for programs and memberships. Responsible for weekly and monthly reports. Handle many tasks at one time under lots of pressure. Answer multi-line phones, takes messages through email or hand written. Make copies and also send out faxes. Maintained a clean reception area, including lounge and associated areas. Helped distribute employee notices and mail around the office. Greeted numerous visitors, including VIPs, vendors and interview candidates. Answered and managed incoming and outgoing calls while recording accurate messages. Directed guests and routed deliveries and courier services. Managed office supplies, vendors, organization and upkeep. Mortgage Document Clerk , 03/2002 to 01/2003 Company Name － City , State Retrieving and Certifying Ginnie Mae, Fannie Mae, Freddie Mac, and FHLB loans. Create loan folders and dividers. Audit new loans to loan schedule. Input loans on Trust System and FiTech/Empower. Create new loan lists on Excel. Update old loan lists weekly on Excel. Answer and handle incoming calls pertaining to loan lists. Finalize Ginnie Mae, Fannie Mae, Freddie Mac, and FHLB loans. Make copies for employees. Logging in documents on log in sheet and system. Input documents Empower and FiTech. Sort and File away documents. Janitor/Clerk , 11/1996 to 02/2001 Company Name － City , State Employee of the month September 1997. Recovered and organized all clothing records. Supervised housekeeping and kept track inventory supplies for individual rooms. Education High School Diploma : 1996 IOWA PARK HIGH SCHOOL － City , State Certifications First Aid-October 2013 (American Safety & Health Institute) CPR & AED Certification-October 2013 (American Safety & Health Institute) Emergency Oxygen Certification-October 2013 (American Safety & Health Institute) Skills Excellent communication skills Professional phone etiquette Customer service-oriented Microsoft Office/Excel/Powerpoint/Outlook/Word/Publisher AS400 Daxko Operations ",21 " LINE SERVICE TECHNICIAN Summary I currently have 42 flying hours. I am a Sophomore student at Southwestern Illinois College in the Aviation Pilot Program and I am very interested in the aviation world. I have wanted to be a pilot and be around airports and planes since I was eight years old. I am working on my Private Pilot Certificate at Ideal Aviation. I also work at Ideal Aviation as a Line Service Technician.  Skills Great People Skills  Microsoft Office  Fueling Aircrafts Airport Ramp Knowledge Private Pilot Knowledge  Worked at two Airports Aircraft Knowledge Invoice Knowledge Experience 03/2017 to Current Line Service Technician Company Name － City , State Fuel Aircraft from Cessna to Gulfstream as well as helicopters.  Marshaling in Aircraft. Pilot and Passenger communication. Towing and Pushing aircraft. Aircraft Cleaning. Aircraft Management.  07/2016 to 03/2017 Ramp Agent Company Name － City , State Fueling of F-18, T-38, Boeing 737, E-2. Marshaling of inbound and outbound aircraft. Baggage for Allegiant Airlines. Pushback Operator for Allegiant Airlines. Use of Unicom and Deicing Military and Commercial Aircraft. Lavatory Service Use and Ground Power Unit. Pilot Communications. 12/2015 to 05/2016 Team Member Company Name － City , State I was in charge of running the computer system which entailed cash register and returns. I was responsible for helping customers with problems and showing them where certain things were in the store. I was taught to use self thinking to solve their problems. Everyday I worked I had to load multiple bags of 50 pounds of animal feed into the store. This job taught me customer service and organization. 04/2015 to 06/2016 Event Staff Company Name － City , State I was in charge of setting up for weddings, birthday parties, bridal showers, baby showers, etc. I was in charge of driving customers in our six-seater gas-powered golf cart as well as our four-seater gas-powered golf cart and was also in charge of using the four-wheeler to pull trailers. I was in charge of setting up chairs and tables which required heavy lifting. This job entailed me working long days and long nights. I was called on by the owners for a couple of landscaping jobs around the property. This job required good people skills and time management.  Education and Training 2018 Associate of Applied Science : Aviation Pilot Training Southwestern Illinois College － City , State , USA I am currently enrolled in SWIC's Aviation Pilot Program. I will be completeing two years and then transferring to fulfill my bachelors in Aviation Management. May 2016 High School Diploma FREEBURG COMMUNITY HIGH SCHOOL － City , State , United States Personal Information I am currently a 19 year old that keeps up with work and school. I currently work around 25 to 30 hours a week as well as find time to fly and finish up my private pilots license. I live in Freeburg, Illinois which is about 50 minutes from St. Louis Lambert International. I plan to be a Pilot in the commercial world after I finish all of my ratings.  Skills Customer Service Experience, Leadership, Team leadership, Outlook, Fast learner, Verbal Communication, Aviation Knowledge ",23 " STYLIST Objective An internship opportunity under the Marketing Director of AKIRA Chicago, where I can demonstrate my knowledge of market trends and customer needs to help create innovative and effective marketing strategies. Education BBA , Marketing 2019 DePaul University － City , State GPA: 3.0  Minor:  Statistics Coursework: Accounting 101, Economics 105, Professional Business Writing, Business Ethics Accomplishments AKIRA Chicago, Sales Consistently in the top 20 rank of stylists in the company for excellent sale stats American Apparel, Sales 1st Place in Chicago District Sales Contest Avg. 40-55% of End of Say sales when working​​ Work Experience Stylist Apr 2015 to Current Company Name － City , State Pulled entire wardrobes for clients, styling them from head to toe in our merchandise Built a strong client base that remained loyal to myself and the brand Made clients and customers feel welcome through excellent customer service Upsell and suggest items to customers in order to exceed personal KPI stats ($80 per transaction, 3.0 units per transaction, $300 an hour) Created and hosted client shopping events for my loyal customer base to increase the the store's end of day sales by 15% Keyholder Nov 2014 to Apr 2015 Company Name － City , State Promoted a work environment that is positive, customer-service oriented, and compliant with established company policies and procedures Monitored the activities of the store employees to maximize efficiency and respond to customers' needs in a timely fashion Supervised sales floor ensuring key selling zones are covered Cashier duties Opened and closed the store Sales Associate Feb 2014 to Nov 2014 Company Name － City , State Greet and develop rapport with customers Provide product information regarding features, trends, and styles of merchandise Assisted customers and made suggestions based on knowledge of merchandise and customer Maintained neat and organized merchandise through straightening, hanging, sizing, and merchandising Volunteer Work Pre-Health Volunteer, Illinois Advocate Masonic Health Center, 2013 Provided companionship for patients and support for families in surgery lounge and critical care waiting areas Greeted visitors at points of entry as well as escorted and directed visitors as necessary Assisted visitors at information desk with various inquiries, answered incoming calls, and provided wheelchair assistance Skills Enthusiastic, friendly, and personable Advanced problem-solving Highly adaptable Bilingual: English and Spanish Effective communication skills Works well within a team, as well as individually Working knowledge of HTML 5 and CSS Intermediate knowledge in Microsoft Word, PowerPoint, and Excel ",16 " CONSTRUCTION CONSULTANT Summary To secure a project management position with a dynamic organization where I can be contribute to a team and utilize my extensive leadership experience to develop and grow the business. Held every management position within the organization including: general manger, national corporate trainer, front of the house manager, kitchen manager, and bar manager. Experience in the organization culminated as a store owner and operator. Experience 01/2011 to 01/2015 Construction Consultant Company Name － City , State Supervised well site and location road construction, equipment procurement, and logistics. Coordinated facilities construction and well production. Consulted with project managers, vendors, and other departmental personnel to discuss and formulate estimates and resolve job site issues. Obtained, organized, and analyzed multiple subcontractor quotes across varying trades by specifying materials, identifying qualified subcontractors, and negotiating prices. Supervised well site completions including: well site perforations, well site logging, and well site flow back. Communicated with both internal and external project stakeholders to troubleshoot issues and determine appropriate resolutions. Coordinated and oversaw all project crews including construction, safety, and electrical. Identified and documented issues and risks to offer realistic recommendations for alternatives to achieve desired company results. Held and facilitated all daily JSA's. Consistently worked on multiple projects and issues with the ability to determine the severity of an issue and escalate appropriately as needed. 01/2010 to 01/2011 Prospective Owner Operator Company Name － City , State Oversaw all front of the house and back of the house hiring and training. Ensured that front of the house shifts ran smoothly and efficiently while providing thorough and friendly customer service and driving sales in a business averaging $100,000 in gross weekly sales. Managed all front of the house and back of the house inventory control and purchasing. 01/2007 to 01/2010 Assistant General Manager Company Name － City , State Wrote and unified entire company wide inventory control system. Managed daily cash intake, bar and alcohol inventory, building repair and maintenance budgets, and account payable. Oversaw hiring, training, and scheduling of all sixty front of the house employees. Education 1990 Business and Civil Engineering University of Tennessee － City Business and Civil Engineering Steve Knowles Kodiak Energy Consulting, LLC - Vice President of Operations Skills budgets, budget, Consulting, customer service, driving, fast, hiring, inventory, inventory control, logging, logistics, materials, Microsoft Office Suite, needs assessment, negotiating, personnel, procurement, project management, purchasing, quality assurance, safety, sales, scheduling, self-motivated, managing suppliers, troubleshoot, verbal communication skills, excellent written ",11 " OWNER, PERSONAL CHEF Areas of Expertise CAREER FOCUS: ENVIRONMENTAL SCIENTIST Accomplished sales and marketing professional with Bachelor of Science Degree in Biology and Master of Business Administration Degree. Professional background in Environmental Science and Research and Development industry. Eight years' experience growing and building successful home-based Personal Chef Business. Expert qualifications in identifying and capturing market opportunities to accelerate expansion, increase revenues and build client base. Areas of expertise include: Marketing & Business Development Client Relationship Management Budgeting and General Accounting Creative sales strategies Resolving client concerns Pricing and sales analysis Strong follow-up Post-sale customer support Proactive marketing concepts Professional Experience Owner, Personal Chef January 2006 to January 2014 Company Name － City , State Established successful marketing and sales strategies including implementation of Gourmet-to-Go sales counter at local supermarket Acquired 20 new clients within first year of business and continued growth throughout remainder of ownership Managed entire selling cycle, acquisition of new clients, needs assessment, bid proposal and pricing, to negotiations, sales closing and follow up. Planned, coordinated and executed events for up to 125 people Accomplishments Winner of local Blue Water Area Chamber of Commerce ""Freshwater Flavors Award"" during first year of business Business by Referral Team Facilitator for Blue Water Chamber of Commerce. Environmental Scientist January 2001 to January 2006 Company Name － City , State Performance of Phase I and Phase II Environmental Site Assessments, National Environmental Policy Act Reviews and Real Estate Transaction Screens throughout Midwest Interpretation of analytical results, development of corrective actions and presentation of findings in formal reports Performance of Hazardous Material Surveys including comprehensive asbestos, lead based paint and mold investigations and evaluations for industrial, residential, and commercial facilities throughout Michigan Performed industrial hygiene sampling and indoor air quality investigations Conducted on-site field quality controls including soil and groundwater monitoring Responsible for maintenance of several client accounts including daily and weekly project management Because of unique detail orientation, chosen to act as liaison with Verizon and Sprint regarding environmental statues, regulations, training and applications. Education Master of Business Administration : May 2003 University of Michigan － City , State Gained knowledge of marketing and sales principles through courses in Marketing Management, Principles of Finance and Strategic Management courses *Strengthened communication and persuasive skills through active participation in Communication in Organization and Human Resource Management courses GPA: GPA: 6.8/8.0 GPA: 6.8/8.0 Bachelor of Science : Biology , May 1999 Wayne State University － City , State Biology Gained knowledge of healthcare topics through courses in Physiology, Chemistry, Microbiology, Genetics and Neurobiology Accomplishments Certified Hazardous Materials Manager (2004- 2010) Accredited Asbestos Building Inspector - Michigan (2003- 2006) OSHA 29 CFR 191.120 40-hour Hazardous Waste Training and subsequent 8-hour refresher courses (2002-2006) Accomplishments Introduced new company-wide National Environmental Policy Act report template Chosen to represent company as marketing liaison with Commercial Real Estate Women (CREW) including Annual Golf Outing Co-Chairperson (2005) Product Development Technician Intertape Polymer Group, Marysville, Michigan 1999-2001 Performed ASTM testing methods and utilized ISO standards for all product development phases including standard and end-use performance testing of products Performed quality control functions including testing and development of work instructions for laboratory use Worked with Environmental Health and Safety Coordinator to address safety issues presented by laboratory employees. Accomplishments Updated and revised Chemical Hygiene Plan for Research and Development department Optometric Technician Shores & Associates, Port Huron, Michigan 1997-1999 Managed daily operations of small optometric physician's office. Carried out scheduling, filing, supply ordering, inventory control and customer service. Obtained patient vital signs and performed initial diagnostic testing prior to Optometrist exam. Telemetry Technician Mercy Hospital, Marysville, Michigan 1993-1995 Performed Cardiac Telemetry monitoring Assisted nurses with obtainment of vital signs and basic patient care. Interests Port Huron Area School District Visionary Team Member (2014) Volunteer Coach YMCA BlueWater Half Marathon (2013) Thomas Edison Elementary PTA Co-President (2013-2014) Thomas Edison Elementary PTA Board Member (2011-2013) Sparrow Hospital Emergency Room Volunteer (1993) Additional Information COMMUNITY SERVICE Port Huron Area School District Visionary Team Member (2014) Volunteer Coach YMCA BlueWater Half Marathon (2013) Thomas Edison Elementary PTA Co-President (2013-2014) Thomas Edison Elementary PTA Board Member (2011-2013) Sparrow Hospital Emergency Room Volunteer (1993) Skills General Accounting, Biology, Budgeting, Business Administration, Business Development, Chemistry, closing, Client, clients, customer support, ENVIRONMENTAL SCIENTIST, Environmental Science, Finance, FOCUS, Genetics, Human Resource Management, Interpretation, marketing, market, Marketing Management, marketing and sales, needs assessment, negotiations, paint, persuasive, Physiology, Pricing, project management, proposal, quality, Real Estate, Relationship Management, Research, selling, sales, sales analysis, Strategic Management, Surveys, unique ",14 " HEAD, INFORMATION TECHNOLOGY AND INFORMATION CENTER Executive Profile •Visionary leader of IT organizations during a 20+ year career at Fortune 500 companies. •As Schering-Plough's first SAP Center of Excellence leader, led business process and technology re-engineering efforts and developed a global SAP strategy for the organization. •Noted for business / technology acumen, collaborative style and communication skills. •Experienced in RFP development and vendor selection. •Track record of execution and delivering investment returns. •Well versed in intercultural business communication and practices, including remote management of globally dispersed organizations. Professional Experience Head, Information Technology and Information Center March 2015 Company Name - City , State Provide leadership and direction to the GMS Information Center - a collection of data scientists and analysts dedicated to the production of high-value analytics to support manufacturing. Director, Supply Chain and Logistics Information Technology October 2010 to March 2015 Company Name - City , State Established supply chain technology direction for global manufacturing organization. Established the GMS Information Center - an organization dedicated to providing advanced analytical capabilities to support the manufacturing organization. Delivered key transformational projects including: Demand Planning Solution (SAP APO) Supply Planning and Sales and Operations Planning (Kinaxis RapidResponse) Inventory Optimization (Kinaxis RapidResponse) Provide leadership and direction to delivery and business analysis teams executing projects. Lead business process re-engineering efforts and provide guidance and support to business subject matter experts. Supported development and execution of Global Sales and Operations process. Senior Director, COMET Program November 2009 to October 2010 Company Name - City , State Responsible for managing the delivery efforts for the global COMET program, focusing on the procurement, employee expense management and eSourcing areas. Directed ongoing rollouts in North America, Europe and Asia Pacific regions. Director, SAP Center of Excellence May 2005 to November 2009 Company Name - City , State Responsible for a $15MM annual budget; 75 FTEs and 30+ offshore (mix of consultants and employees); adept at remote management with domestic staff in New Jersey, Tennessee, Delaware and international staff in Europe and Singapore. Reduced compensation costs by nearly $1MM through offshore utilization; Retooled legacy JDE personnel for inclusion on the SAP ERP team. Led deployment of centerpiece SAP solution for the US Pharmaceutical Business and key solutions for Asia Pacific, Europe and South America. Led upgrade effort for APO solution for healthcare products segment of business. Led the effort to design, solution and deploy a global SAP template for Schering-Plough; Solution will reduce current footprint down to a single instance of SAP. Acquisition team member and leader of integration efforts for US and APAC commercial operations. Overall responsibility for leadership development through the Management Readiness Program. Managed the Project Manager Capability Review Program. Director, Supply Chain Systems January 2002 to May 2005 Company Name - City , State Led the effort to implement SAP for the US Commercial operations of Schering - Plough. Solution included key Order to Cash functionality and Warehouse Management for US Pharmaceutical distribution channels. Provided consultative support to projects being executed in Belgium (APO) and Singapore (R/3). Manager, Commercial and Field Force Systems April 1998 to January 2002 Company Name - City , State Led a team of developers implementing web-based solutions for support of Schering - Plough's field forces in the United States. Key projects included Formulary Management, Account Management, Customer Relationship Management, Field Force Expense Management and Managed Care Account Planning. Designed, developed and delivered training programs for field force personnel to prepare them to properly utilize deployed technology. Manager, Service Delivery Systems April 1997 to May 1998 Company Name - City , State Led the implementation of outbound call center solutions for key operations in the Ohio call center. Led the implementation of script systems for pharmacists to make and accept patient calls regarding treatment in support of the Disease Management Programs for Smoking Cessation, Hypertension, High Cholesterol, Multiple Sclerosis and Congestive Heart Failure. Manager, Client Services Systems February 1994 to April 1997 Company Name - City , State Led the implementation of the Marketing and Client Services application for the front-office organization of the global bond operations. Led the implementation of a Portfolio Accounting System for the Global Advisors subsidiary of the Prudential. Oversaw the implementation and support of the LAN and PC technology teams for the Global Advisors subsidiary. Project Manager January 1992 to February 1994 Company Name - City , State Led the implementation of a new cash management system to support the treasury operations of Prudential. PC Coordinator January 1990 to January 1992 Company Name - City , State Responsible for day-to-day support of PC hardware and software for the Prudential Help Desk. Education Master of Business Administration : 2003 University of Maryland Master of Science : Computer Science , 1994 New Jersey Institute of Technology Bachelor of Science : Computer Science , 1990 New Jersey Institute of Technology Skills SAP Business Process Design Dispersed Team Management ",2 " E-LEARNING DESIGNER Career Overview Highly skilled and experienced educator with a strong background in information technology. Adept at addressing the needs of a variety of learners and administrators. Strongly knowledgeable about all approaches to distance learning. Qualifications Vast experience with e-learning development software Strong understanding of teaching methodologies Extensive knowledge of emergent and current technologies Excellent organizational and management skills Ability to create training modules, storyboards and content outlines Proven ability to work with multiple parties in collaboration High proficiency with HTML and authoring tools Skills Adobe: Captivate, Media Encoder, Reader Microsoft: Excel, Internet Explorer, Media Player, Outlook, Paint, PowerPoint, SharePoint, Skype, Visio, Word Google: Chrome, Docs, Drive, Forms, Gmail, Sheets  IBM: DB2, SQL, Stored Procedures, Kenexa Other: Apple iMovie, Dayana Networks Voice Record Pro, SAP Success Factors, Tech Smith Snag It, VMWare, YouTube, C,  HTML, Javascript  ​ Work Experience E-LEARNING DESIGNER July 2015 to Current Company Name － City , State Design, developed and p roject managed education team for 501(r) regulatory compliance curriculum including learning objectives, content analysis,  story boarding, interactive design, test, project scheduling,  instructional design and d evelopment design  Design, developed and project managed education team for We ID for Patient Safety including learning objectives, content analysis, story boarding, interactive design, problem based scenarios, test, project scheduling, instructional design and development design  Analysed, designed, documented and tested e-Learning process for new LMS and authoring tool including pretest, posttest, curriculum, SCORM and feedback surveys  Designed, tested and implemented technical solution for SharePoint training resource pages, knowledge center,  navigation and department sites Researched, designed, tested and implemented a solution for How To videos on SharePoint video channel ​ INSTRUCTIONAL DESIGNER May 2009 to June 2015 Company Name － City , State Gathered requirements, allocated and managed budgets, designed and developed curriculum, managed eLearning and ILT delivery, planned and executed United States and International training, measured training, championed corporate initiatives, supported organizational requirements, and advised leadership from first line managers to senior executives. I ntegrated technology in training, designed, developed and delivered eLearning and ILT experiences, designed, maintained and updated eLearning and ILT training materials, created and maintained training project time lines, ensured quality content and materials, included instructional pedagogy and adult learning theories, assessed learning outcomes and used eLearning authoring tools and techniques. ​ TRAINER January 1991 to April 2009 Company Name － City , State Designed, developed, authored, delivered and implemented training delivered in the class room and online for data and security software Project managed and collaborated with stake holders, content owners and subject matter experts to create learning objectives, content and assessments Designed courses for various delivery methods including class room, web, computer, magazine articles, book publications, and speaking at conferences Project managed proposals, schedules, resources, and tasks for implementation and delivery of training and proof of concepts Implemented training as editor, subject matter expert, class manager, trainer and class administrator Education and Training Master of Science : INSTRUCTIONAL DESIGN AND TECHNOLOGY , 2015 WESTERN ILLINOIS UNIVERSITY － City , State , United States Master of Science : COMPUTER SCIENCE , 1994 DEPAUL UNIVERSITY － City , State Bachelor of Science : Facilities Planning and Management , 1984 PENNSYLVANIA STATE UNIVERSITY － City , State , United States Certifications IBM Database IBM Application Development IBM Technology Expert NIH Protecting Human Research Participants  Writing Editing Community Service Innovation Hub Stakeholder at the Illinois Math and Science Academy Volunteer Instructional Designer at York High School Society President for the Children of the American Revolution Society Volunteer for York Athletic Boosters Volunteer for York Academic Boosters Coach for Sandburg Science Olympiad Team Coach for American Youth Soccer Organization Volunteer for Elmhurst Swim Team  Presentations International DB2 User Group, Spain, 1998 Information on Demand, Unites States, 2006 Information on Demand, United States, 2007  Publications Debra Eaton and David Majcher: Test Data Management, in: eLearning, IBM Corporation, 2009 Debra Eaton and David Majcher: Data Archiving, in: eLearning, IBM Corporation, 2009 Debra Eaton, Vitor Rodrigues, Manoj K. Sardana, Michael Schenker, Kathryn Zeidenstein, Raul F. Chong: Getting started with IBM Data Studio for DB2, in: eBook Tutorial, IBM Corporation, 2009 Paolo Bruni, Sabine Kaschta, Marcel Kutsch, Glenn McGeoch, Marichu Scanlon, Jan Vandensande, Debra E: DB2 9 for z/OS Stored Procedures , in: eBook Tutorial, IBM Corporation, 2008   Debra Eaton, Marina Greenstein: DB2 9 Application Development Certification Exam 733, in: electronic IBM Certification Exam, IBM Corporation, 2007   Debra Eaton, Marina Greenstein: DB2 9 Application Development Certification Exam 733 Preparation Tutorial: eBook Certification Tutorial, IBM Corporation, 2007   Debra Eaton: Introduction to IBM Data Studio, Part 1: Get started with IBM Data Studio, in: eLearning developerWorks, IBM Corporation, 2006 Debra Eaton: Introduction to IBM Data Studio, Part 2: Get started with IBM Data Studio, in: eLearning developerWorks, IBM Corporation, 2006   Debra Eaton: DB2 Developer Workbench, Part 3: Developer Workbench and XML, in: eLearning developerWorks, IBM Corporation, 2006 Dennis Bockus, Debra Eaton, Robert Newman, Grant Hutchison, Ming Wu: Oracle to DB2 UDB for Windows, OS/2 and Unix Version 7.2, in: White Paper, IBM Corporation, 2002 Debra Eaton: When in Rome, in: DB2 Magazine, IBM Corporation, 2001 Paolo Bruni, Debra Eaton, Gregory Green, and Luca Montini: Converting from Oracle AIX to DB2 for OS/390, in: Redbook, IBM International Technical Support Organization, 1999   Patrick Dantressangle, Debra Eaton, Mark Leung, Ricardo D. Macedo, Ling Tay: Developing Cross- Platform DB2 Stored Procedures, in: Red Book, IBM International Technical Support Organization, 1999   Affiliations Association for Talent Development eLearning Brothers IBM Technical Certification Board IBM Customer Advisory Board  Instructional Design Central ",1 " INSURANCE SPECIALIST Summary Accomplished communicator who mediates effectively and uses negotiating and persuasion skills to achieve consensus. Proficient in account management, training, project management, and building strong relationships. Proven ability to streamline operations, educations, and troubleshoot problem areas. Demonstrated history of successful administration and effective issue resolution, while providing high-quality leadership, and managing individuals from varying backgrounds. Skills Spreadsheet management POS systems Microsoft Office proficiency          Advanced MS Office Suite knowledge Medical Billing Microsoft Excel certified Administrative support specialist QuickBooks Expert employee training Invoice processing Advanced clerical knowledge Microsoft excel Marsha systemFosse system Experience Insurance Specialist 04/2017 to Current Company Name City , State Processed applications, payments, corrections, endorsements and cancellations. Developed, implemented and monitored new underwriting guidelines for the agency. Compiled coverage and rating information in an accessible format. Submitted up-to-date activity and production logs to agency management for review. Researched coverage and premium options and supplied clients with the best coverage available. Finalized and maintained all types of personal lines insurance policies within the agency. Front desk agent 12/2015 to Current Company Name City , State Dispensed guidance, direction and authorization to carry out major plans. Reviewed sales price and operating costs. Ensured work was accomplished in a safe manner in accordance with established operating procedures and practices. Handled telephone inquiries. Documented business requirements, functional specifications and training procedures. Managed quality communication, customer support and product representation for each client. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Public relations 09/2011 to 06/2012 Company Name City , State Identified customer needs through market research and analysis. Defined project and company vision, strategies and tactics. Researched, negotiated, implemented and tracked advertising and public relations activities. Evaluated and managed new strategic business opportunities. Expanded product and company recognition in the national press to support the sales and marketing teams. Organized public appearances, lectures, contests and exhibits to increase product awareness. Billing and Coding 07/2010 to 08/2010 Company Name City , State Obtained information by contacting appropriate personnel or patients. Organized files by color codes Entered information into computer databases. Retrieved requested files and delivered to appropriate personnel. Reviewed files to check for complete and accurate information. Processed and routed incoming mail. Public Relations 08/2011 to 05/2017 Company Name City , State Identified customer needs through market research and analysis. Defined project and company vision, strategies and tactics. Organized public appearances, lectures, contests and exhibits to increase product awareness. Worked with management to identify trends and developments that might influence PR decisions and strategies. Researched, negotiated, implemented and tracked advertising and public relations activities. Education and Training High School Diploma 2011 Jones Senior High School Business Administartion 2017 Southern University City , State , United States Personal Information Majorette (twirler/ dancer) Volleyball Affiliations Walk of Life (St. Joseph Hospital) Willing to relocate: Anywhere Additional Information Won employee of the month in March 2016 Skills account management, Administrative support, advertising, art, business management, call center, clerical, closing, color, client, clients, customer satisfaction, customer service, customer service, customer support, databases, direction, e-mail, employee training, fax, functional, Invoice processing, machine operation, market research and analysis, Medical Billing, Microsoft Excel, mail, Microsoft Office, MS Office Suite, payroll, personnel, POS, PR, public relations, quality, quality assurance, QuickBooks, retail, safety, sales, script, shipping, Spreadsheet, telephone, vision Additional Information Majorette (twirler/ dancer) Volleyball Affiliations Walk of Life (St. Joseph Hospital) Willing to relocate: Anywhere Additional Information Won employee of the month in March 2016 ",20 " FINANCE MANAGER Summary Efficient, dedicated, hard-working Financial Manager skilled at consistently meeting strict deadlines, paying high attention to detail and effectiveness when reporting to senior management. Extensive experience in budgeting, forecasting, strategic planning and analysis. Experience Company Name March 2003 to Current Finance Manager City , State Serving as a business and financial advisor to a portfolio of ten trade show teams by working closely with Senior Management, Industry Vice Presidents, and Sales Directors, as well as the Operations, Registration, Marketing, and Conference departments Prepare detailed show budgets, monthly financial forecasts, strategic plan projections, and financial analysis of the P&L's for ten trade shows.  Manage these tasks effectively to complete on a timely basis, and within strict deadlines Analyze show revenue and expenses versus budget/forecast and provide analysis on variances.  Review general ledger accounts, prepare journal entries and support schedules as needed to discuss findings with show management Perform due diligence for potential business acquisitions, and then prepare and present the financial models to Senior Management Assist Show Management with decisions relating to exhibit space, advertising and media product pricing, as well as customer package creation and pricing Review and approve all purchase orders, vendor invoices, and expense reports relating to shows and ensure all documents are in accordance with company policies Monitor sales and marketing results against established milestones and expense commitments relating to new show launches Review key business contracts related to events and provide guidance and information on financial and non-financial matters to event teams Manage onsite trade show financial needs which includes establishing banking requirements, preparing and reconciling financial documents onsite, and training and supervising cashiers and temporary help at the show Partner with and maintain professional relationships with key association and business partners within trade show events Created and implemented financial reports which detail customer packages sold by show teams.  These reports are mainly used by Finance, Sales and Operations teams Redesigned and streamlined the Show Set Up Process that is used by Finance, Accounting, and Sales departments Monitor accounts receivable and assist collections and sales with determining collectability Collaborate with Reed Exhibitions France on cross border events held in the U.S.  Provide financial support on these events and assist with onsite event needs Assist in the interviewing process for new team members, as well as help train new staff accountants and finance managers within the department Streamlined and automated Interim and Year-End audit process for the finance and accounting departments which made it more effecient for the auditors to review reconciliations and financials Company Name June 2000 to June 2001 Portfolio Administrator City , State Managed, tracked and ensured the integrity of financial data for over 70 portfolio companies Communicated and interfaced with CEO, CFO, COO of the portfolio companies and discussed quarterly financial updates, stock splits, fundraising and cash flow Project manager for the company's quarterly meetings which entailed the maintenance and updating of information on the financial performance and the business status of the portfolio companies Analyzed financial statements and created reports for management which were used to formulate future investment strategies Primary liaison between all levels of management of the portfolio companies and the private equity division of Bowman Capital. Company Name October 1998 to June 2000 Staff Accountant City , State Prepared monthly, quarterly and yearly financial statements for consolidation process, which included the balance sheet, profit and loss statement and cash flow statement. Assisted in streamlining and automating our consolidation and reporting process using the Peoplesoft system. Performed monthly financial statement analysis and account reconciliation's and developed and presented conclusions to management. Assisted Investor Relations by providing financial information to support sales press releases. Company Name October 1996 to October 1998 Advanced Staff Auditor City , State Performed financial statement audits for high-tech, food and beverage, financial services, health care, manufacturing and telecommunication clients. Identified accounting issues, utilized technical knowledge, research skills and analytical abilities to determine proper accounting treatment and ensure compliance with GAAP. Analyzed internal control procedures to determine audit risk and to assist clients in strengthening their control procedures. Provided suggestion to management for improving their internal operations. Used strong organizational skills, detailed documentation and computer proficiency to record the procedures, results and conclusions of testwork. Education University of Massachusetts -Amherst, MA 1996 BBA : Accounting Graduated Cum Laude Overall GPA: 3.3 Skills Financial statement analysis, budgeting, forecasting, strategic planning, financial modeling, strong communication, interpersonal and organizational skills Computer skills in the following areas:  Microsoft Access, Excel, MicroSoft Office, Microsoft Outlook, Powerpoint, Microsoft Word, Onyx, PeopleSoft, Citrix ",15 " MOVER Summary Extremely motivated and dependable Laborer with years of extensive experience in general maintenance and construction tasks ranging from demolitions to site clearing and debris removal. Proven physical stamina with a demonstrated ability to work without supervision. A fun and friendly individual who enjoy working collaboratively. Experience 01/2016 - Current Company Name － City , State Mover Warehouse/ Mover. Packing material, equipment, furniture from warehouse to businesses or residential areas throughout Maryland and D.C. Loading and unloading moving trucks, vans or automobiles with hands and pallet jacks. Installed protective bracing, padding and strapping to prevent shifting and damage to items and furniture during transport. Maneuvered trucks into loading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned. Performed routine maintenance on vehicles and auxiliary equipment, such as cleaning, lubricating, recharge batteries, fueling, or replacing liquefied gas tank. Moved materials to construction zones and trucks using cards, hand trucks, and forklifts; installed protective devices to prevent shifting or damage to transported items. Performed pre trip for all trucks before leaving the yard daily, check tire pressure and gauages. Selected, loaded, moved, and unloaded food supplies at the dock, and adhered to OSHA standards to increase efficiencies and minimize reworks or losses during the process. Loaded the forklift properly to perform daily job duties, placed materials in appropriated storage locations, and maintained accurate records of materials during transfers. Kept abreast of quantity counts for various products and replenished supplies as required. Picked and filled job orders for different stores, and placed products on the pallets. Lifted from 80 to 100 pounds at a fast pace, and completed the work timing cycle of 437 minutes allocated for the full day within four hours. 01/2015 - 01/2016 Company Name － City , State Warehouse Selector / Driver Selected, loaded, moved, and unloaded wine supplies at the dock. Loaded the forklift properly to perform daily job duties, placed materials in appropriated storage locations, and maintained accurate records of materials during transfers. Kept abreast of quantity counts for various products and replenished supplies as required. Picked and filled job orders for different stores, and placed products on the pallets. Lifted from 80 to 100 pounds at a fast pace, and completed the work timing cycle of 437 minutes allocated for the full day within four hours. Conducting the smooth functions relating to requisition, receipt, stacking, and dispatch of goods and supplies. Organizing the systematic storage of material. Maintained inventory of all supplies and made note of damaged goods. Performed all duties assigned by the warehouse manager and/or supervisor. Coordinated with all transporters and suppliers for the dispatch and procurement of goods. Followed proper documentation and safety procedures of all warehouse functions. Transported product to liquor stores and other vintners. Ensured freshness of product on every trip. Managed company assets such as carts kegs and pallets. Kept track of delivery information, truck mileage, and fuel usage. Forklift operator and warehouse maintenance. 01/2013 - 01/2015 Company Name － City , State Laborer Lift heavy loads up to 70 lbs.' and navigate construction job site. Dig pits, trenches and foundations in preparation for job site construction. Operate heavy machinery, including construction vehicles. Identify utility lines. Perform setup and cleanup tasks at job site. Direct traffic when necessary to ensure safety of pedestrians, motorists and work crew. Back-fill trenches and pits when necessary. Provide labor support as needed for specialty crew. Perform general maintenance of construction equipment and vehicles. Assist in building structures for residential, business, and construction sites. Participate in demolitions. Work underground in tunnels and sewer systems. Remove trees and debris. Service machines, including pumps, compressors, generators, tractors, and trailers. Mix concrete. 01/2010 - 01/2013 Company Name － City , State Fitness and Aqua Aerobics Instructor Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment. Offer alternatives during classes to accommodate different levels of fitness. Teach proper breathing techniques used during physical exertion. Instruct participants in maintaining exertion levels in order to maximize benefits from exercise routines. Teach and demonstrate use of gymnastic and training equipment such as trampolines and weights. Evaluate individuals' abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements. Plan physical education programs to promote development of participants' physical attributes and social skills. Skills Forklift operator, Hand trucks, Inventory, machinery, Building Materials Read and Interpret Drawings Safety Service Time Management Education and Training 2000 Northern High School High School Diploma ",7 " CONSTRUCTION MANAGEMENT- ASSISTANT Professional Summary Experienced professional with 10+ years experience in Project Management with a background in Real Estate, Residential, Commercial, Civil, Contract Management, project Coordination, Procurement, Business development and other facets of the Construction industry. Demonstrated verifiable success leading multi-million dollar organizations through start-up, revitalization, and accelerated growth. Solutions-driven, decisive and results-oriented with outstanding negotiation and crisis management skills. Seeking an opportunity to leverage leadership, management, and business development skills to become a top-level construction manager. Skills Project Management Budget & Finances Personnel Acquisition & Training Team Management Customer Relations Site Management New Business Development Value Engineering Procurement Oral and written communication Business writing Work History Construction Management- Assistant , 01/2017 to Current Company Name – City , State Assisted in supervision of all on-site construction which included scheduling of sub-contractors, ordering materials, obtaining permits, resolving problems at job site, and inspecting construction work to ensure compliance with plans and specifications Assisted with Performed tests on aggregate production, asphalt mix, and ready-mix concrete Assisted with inspections on newly built lift stations and city pavement work Analyzed and orchestrated Bids on new city civil projects worth $20,000,000 Actively sought out potential upcoming bids for submission Attended pre-bid meetings On-boarded subcontractors Led weekly production and operations sub- contractor meetings, facilitating stronger communication and helping to resolve critical issues Assisted vice president of production in review, approval and archiving of all closeout documents Obtained building and specialty permits from local jurisdictional agencies Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion. Decreased budget by 23% Construction Project Coordinator , 05/2014 to 01/2017 Company Name – City , State Performed detailed cost estimation and budgeting using on-screen takeoff software Decreased procurement and vendor expenses by 30% Assisted with resource allocation: Subcontractors, machine and material to various projects Worked on submittals, Request for Information (RFIs), purchase orders and increased effectiveness of bidding processes by reviewing contractor scopes and material takeoffs averaging $30,000,000 Assisted project managers and design team with submittals, specifications, packages, and document control; On commercial and civil projects averaging $13,000,000 Formulated complete project plans and coordinated engineering, design and shop drawing efforts with Autocad and Bluebeam software Coordinated presentations for customers and project members detailing project scope, progress, and results, keeping all entities well-informed of milestones and goals of project Organized and tracked tasks between disciplines and produce project reports Used QuickBooks to produce monthly invoices, reports, and other deliverables New Construction Business Developer , 06/2007 to 08/2014 Company Name – City , State Planned marketing initiatives and leveraged referral networks to promote business development Planned over 50 quarterly networking events to strengthen brand initiatives and maximize outreach. Able to obtain 300 people in attendance Rewrote and updated scripts and selling procedures to decrease downtime and increase sales by 70% Assisted with proposal writing with project ranging from $250,000-$10,000,000 Responsible for cultivating relationships with developers,investors, REIT accounts Education Bachelor of Arts : Business Administration And Management College of Southern Nevada - City Certificate : Construction Management , 2019 Turner Construction Management Program - City Certificate : LEED Certification , 2019 Kirksey Acrchitecture - City Certificate : Real Estate , 2018 Champions - City Project Management Coursework , Expected in 2020 Houston Community College - City , State Osha 30 , 2019 Associate General Contractors - City Construction Management Technology , Expected in 2020 Houston Community College - City , State Affiliations Women's Chamber of Commerce of Houston ABC (Associated Builders & Contractors) AGC (Associated General Contractors of America) Software Skills Buildium, Appfolio, Yardi, Realpage, Quickbooks, Microsoft Office, ADP, Workforce, Salesforce, Powerpoint, Excel, Scheduling , Autocad Skills Project Management Budget & Finances Personnel Acquisition & Training Team Management Customer Relations Site Management New Business Development Value Engineering Procurement Oral and written communication Business writing Work History Construction Management- Assistant , 01/2017 to Current Company Name – City , State Assisted in supervision of all on-site construction which included scheduling of sub-contractors, ordering materials, obtaining permits, resolving problems at job site, and inspecting construction work to ensure compliance with plans and specifications Assisted with Performed tests on aggregate production, asphalt mix, and ready-mix concrete Assisted with inspections on newly built lift stations and city pavement work Analyzed and orchestrated Bids on new city civil projects worth $20,000,000 Actively sought out potential upcoming bids for submission Attended pre-bid meetings On-boarded subcontractors Led weekly production and operations sub- contractor meetings, facilitating stronger communication and helping to resolve critical issues Assisted vice president of production in review, approval and archiving of all closeout documents Obtained building and specialty permits from local jurisdictional agencies Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion. Decreased budget by 23% Construction Project Coordinator , 05/2014 to 01/2017 Company Name – City , State Performed detailed cost estimation and budgeting using on-screen takeoff software Decreased procurement and vendor expenses by 30% Assisted with resource allocation: Subcontractors, machine and material to various projects Worked on submittals, Request for Information (RFIs), purchase orders and increased effectiveness of bidding processes by reviewing contractor scopes and material takeoffs averaging $30,000,000 Assisted project managers and design team with submittals, specifications, packages, and document control; On commercial and civil projects averaging $13,000,000 Formulated complete project plans and coordinated engineering, design and shop drawing efforts with Autocad and Bluebeam software Coordinated presentations for customers and project members detailing project scope, progress, and results, keeping all entities well-informed of milestones and goals of project Organized and tracked tasks between disciplines and produce project reports Used QuickBooks to produce monthly invoices, reports, and other deliverables New Construction Business Developer , 06/2007 to 08/2014 Company Name – City , State Planned marketing initiatives and leveraged referral networks to promote business development Planned over 50 quarterly networking events to strengthen brand initiatives and maximize outreach. Able to obtain 300 people in attendance Rewrote and updated scripts and selling procedures to decrease downtime and increase sales by 70% Assisted with proposal writing with project ranging from $250,000-$10,000,000 Responsible for cultivating relationships with developers, investors, REIT accounts ",19 " INFORMATION TECHNOLOGY INTERN Professional Profile To obtain a full time in the Entry Level Information Technology Management field where I can utilize my education to contribute to company's operations and learning opportunities where I can maximize my skills, and advanced training development. Qualifications Microsoft Word, Power Point, and Excel Experience 10/2014 to 05/2015 Company Name － City , State Provided assistance to students with weak study areas. Analyzed students in acquiring better understanding of specific weak areas within American Sign Language (ASL) courses. Contributed students to improve their ASL receptive and expressive skills. 06/2012 to 08/2012 Information Technology Intern Company Name － City Participated in human and technology interaction management with supervisor. Developed an interface between website and databases via Excel that allowed House of Representatives and Senators more effective and easier access to information. Completed several workshops and lectures about the history of the Library of Congress. 02/2012 to 08/2012 Media Student Assistant Company Name － City Set up and maintained the Computer Aided Real-Time translation (CART) system in classrooms and various locations around campus, when needed. Assisted staff, faculty and students on a daily basis with equipment repairs, customer service and technology problems. Verified that each classroom had the appropriate equipment and technology needed for success daily. Education December 2016 Information and Technology Management American Sign Language Bloomsburg University of Pennsylvania － City , State Information and Technology Management American Sign Language 3.35 Languages Fluent in American Sign Language and English. Can navigate in multicultural situations. Skills American Sign Language, Excellent communication, customer service, databases, English, access, Excel, Power Point, Microsoft Word, works, problem solving skills, Real-Time, repairs, supervisor, translation, website, workshops Additional Information Awards/Certificates: *Dean's list above 3.50 GPA Spring 2016 *Bloomsburg University Career Intensive Boot Camp Spring 2016 Activities/Communities: *Chi Alpha Epsilon Honor Society 2015 - 2016 *Delta Alpha Pi Honor Society 2015 - 2016 *Phi Sigma Pi National Honor Fraternity 2015 - 2016 *Signify Club President 2015 - 2016 *Delta Sigma Phi Fraternity Brother 2012 ",2 " MEDICAL SCRIBE Professional Summary To obtain a position in patient care and research that will allow continual growth of personal knowledge, in a progressive environment that facilitates improvements in the physical health and well being of others, and my community. Skill Highlights Charting expertise Understands medical procedures Medical terminology knowledge EMR knowledge Venipuncture Laboratory procedures- microbiology, chemistry, anatomy Professional Experience Company Name August 2014 to Current Medical Scribe City , State Assist in transition to electronic medical records, essentially acting as a personal assistant to the physician; performing documentation in the EHR, documenting information during the patient's visit, and partnering with the physician to deliver the pinnacle of efficient patient care.Completed and submitted clinical documentation in accordance with agency guidelines. Company Name January 2013 to Current Personal Trainer City , State Provide personalized attention, professional instruction, and exercise programming to each client, in order to maximize their health, fitness, and wellness goals, post-injury rehabilitation. Company Name January 2011 to January 2014 Medical Assistant/Casting Technician City , State Assists in examination and treatment of patients under the direction of a physician. Interviews patients, measures vital signs, draws necessary blood samples and prepares specimens for laboratory analysis. Ensures appropriate appointments are made, schedules surgeries, and fits and applies all durable medical equipment. Removes and re-applies surgical and non-surgical casts and splints. This includes suture and stable removal and wound dressing. Requires a strong ability to multitask and communicate with a wide variety of audiences. Key Achievements: Maintained a consistent schedule of 100-140 patients per week. Developed and implemented office protocol for DME ordering. Assists in maintaining six physician schedules, averaging 110-150 patients per day. Lead office training and execution of Plasma Rich Platelet injections. Company Name January 2010 to January 2011 Level 2 Personal Trainer City , State Provided personalized attention, professional instruction, and exercise programming to each client, in order to maximize their health, fitness, and wellness goals while providing the highest level of customer service. Key Achievements: Built and consistently maintained a full client base of 82 + clients and $5000.00+ in sales each month. Responsible for employee training on new equipment and training methodologies. Designed and implemented successful exercise and diet programs for clients, by utilizing Functional Movement Screening, specific biomechanics, body composition, VO2 max measurements, and client's own physical ability and understanding. Company Name January 2009 to January 2010 Chiropractic Assistant City , State Responsible for the administration of patient treatments, as directed by the chiropractor. Obtained and recorded patient vital signs. Scheduled appointments and recorded patient treatments. Key Achievements:. Initiated and developed in-office exercise and strengthening program for patients. Performed cold laser treatments, electrical stimulation, and X-ray imaging and developing, in order to improve patient's relief of symptoms. Company Name January 2007 to January 2009 Fitness Manager/ Level 3 Trainer City , State Responsible for communicating and upholding company policies and procedures. Managed a clean, friendly and well-maintained club. Ensured that team members consistently executed the basics in punctuality, dress code compliance, friendliness and cleanliness. Hired, trained, and developed a strong team of Personal Trainers. Responsible for the successful attainment of department targets, including revenue and member retention. Acted as the point of reference for fitness expertise within the club. Key Achievements: Achieved club's monthly budget goal of $30,000.00 per month in training sales on a consistent basis. Hired and developed four successful full-time trainers that were able to continually grow their business month over month. Built and maintained my own client base of 120+ client sessions and $5000.00+ in sales per month. Education and Training University of Colorado B.A : Integrative Physiology City Integrative Physiology Continuing Education - Metropolitan State University of Denver Skills: Proficient in data base management Entry level laboratory skills Blood draws and centrifuge use Electronic Health Records Professional Development: EMT-B License, IV& EKG- Front Range Community College, Personal Trainer Certification- American College of Sports Medicine Skills budget, client, clients, customer service, data base, direction, documentation, Functional, imaging, instruction, laser, max, office, policies, programming, sales, Trainer, employee training, composition ",7 " TEACHER Summary A dedicated Teacher and Marine Corps Veteran experienced in many different working environments, I am accustomed to leading coworkers in both large and small teams to create innovative solutions. Highlights Experience working special needs students Knowledgeable in distance learning techniques  Goal Setting Strong communication skills MS Office Deadline-oriented Employee training and development Experience August 2007 to December 2016 Company Name City , State Teacher Teaching a variety of asynchronous courses (Law, Government, Algebra, Sociology, Pennsylvania History, Political Science) to all students across multiple schools in multiple states. Create and implement individualized academic plans for gifted students as well as students with disabilities. Create new courses for delivery via multiple LMS Platforms to client schools (to include all content and assessments). As Department Chair duties included leading a team of 8 teachers while maintaining a high level of professionalism and technical proficiency, training new teachers and maintaining appropriate records. As SAP coordinator duties included identifying and communication to the appropriate team members those student behaviors that presented a threat to student learning and ensuring at-risk students were connected with relevant social services.  Supervisor: Rodney Slappy (1 866-990-6637)  April 2006 to July 2007 Company Name City , State Appraisal Coordinator Manage process of national real estate appraisals. Facilitate communication between appraisers, lenders, buyers, and sellers. Maintain records of all actions taken from incoming orders through to acceptance of appraisal documents and loan closing. Troubleshoot the process via phone contact and email. Education 12/2009 Robert Morris University City , State , United States Master of Science : Instructional Leadership 3.96 GPA Credits Earned: 30 Semester hours  Alpha Chi National College Honor Society 05/2006 Robert Morris University City , State , United States Bachelor of Arts : Social Studies 3.38 GPA Credits Earned: 84 Semester hours  Level I PA Teacher Certification Social Studies Level I PA Teacher Certification Middle Level Mathermatics Interests Family Golf Swimming Camping Military Service United States Marine Corps June 1988 to December 1995 Highest Rank: Corporal Squad Leader in Heavy Weapons Infantry Company Lead, train, and inspire Marines in a heavy weapons platoon in support of global operations while assigned to: Weapons Company 3rd Bn. 25th Marines, Moundsville, WV Weapons Company 2nd Bn. 23rd Marines, Port Hueneme, CA ",3 " HUMAN RESOURCES MANAGER Summary To continue my professional Human Resource career in a position of leadership focused on creative people strategies and that improve employee engagement, drive business initiatives and focuses on overall operating performance and achieving strategic results. BUSINESS ACUMEN / FISCAL MANAGEMENT Knowledgeable of federal & state labor & employment law. Efficient effective project management skills. Ability to deliver results with a sense of urgency. Ability to analyze and interpret Profit & Loss statements. Effective manager of expense and budget goals. Microsoft Office including: Word, Excel and PowerPoint Accomplishments Effective leader and change agent. Member of Sr. Leadership team. Responsible for providing advice and council to Sr. Leadership and management regarding policy, law and any decisions that affect the workforce. Responsible for directing and motivating team of HR professionals to influence operations to exceed business expectations and goals. Accountable for driving performance initiatives and goals, developing and driving employee engagement programs. Proficient adviser to associates and management on HR policies and practices; state and federal labor laws. Advise management regarding associate relations concerns; conduct disciplinary and grievance hearings, ensure enforcement of EEOC, OFCCP and DPL guidelines. Active in maintaining an employer of choice work environment that renders third party representation obsolete. Experience Human Resources Manager 08/2012 － Current Company Name City , State To drive business initiatives by providing strategic HR guidance to leadership and management through planning, organizing and controlling the activities of the Human Resources Department. Serve as a resource for the employees, ensuring their understanding and compliance with policies and regulations. Keep management advised of potential problem areas and recommend/implement solutions as appropriate. Evaluate reports, decisions, and results of client group in relation to established goals. Recommend new approaches, policies, and procedures to support continual improvement. Plan, organize, and manage all activities of the HR Dept. Manage recruitment effort for all exempt, non-exempt, and hourly employees; monitor recruitment program; employee relations counseling; performance planning. Manage/maintain records records and reports. Actively participate in client group projects and meetings. Senior Human Resources Representative 01/2009 － 08/2012 Company Name City , State Effectively work with management and hourly base to develop programs and strategies that create an employer of choice environment and make unionization obsolete. Strategic partner to leadership; Provide advice and counsel on workforce related activities such as; disciplinary actions, organizational development, training and diversity initiatives. Advise management and personnel, regarding application and intent of policies and procedures. Investigate & prepare reports regarding internal & external EEO and grievance claims. Analyze and prepare statistical reports, identifying trends that impact personnel and the overall business strategies. Adviser to Managing Director, five (5) Sr. Managers, thirty eight (38) Managers and eleven hundred plus (1100 +) Employees. Refined and managed the on-boarding process and strategies for two major divisions within FedEx Central Region that consists of 13 direct reports in 8 states, supporting two Regional Vice Presidents. Developed systems and processes, from sourcing to first day on the job, to streamline the on-boarding practices and meet all State, Federal, DOT and FAA guidelines. Matrixed to 1200 + ee's, Consult and advise management and personnel, regarding policies, practices and procedures. Provide input on workforce related activities such as disciplinary actions, training, diversity initiatives and organizational development. Investigate & prepare reports regarding internal & external EEO and grievance claims. Analyze and prepare statistical reports and identify trends that impact personnel and the overall business strategies. Area Manager - Partner 01/2003 － 01/2004 Company Name City , State Source and engage clients to develop and implement staffing strategies to drive business goals. Managed all aspects of office including; employee relations, recruiting and staffing, training and development, corporate and legal compliance, benefits and policy administration. Management Selection Consultant - Organizational Development 01/2001 － 01/2003 Company Name City , State Responsible for recruitment, selection, training and development of management/exempt level personnel. Generalist / Recruiter - Responsible for strategic planning, employee relations, recruitment, training and retention; Counsel management and staff according to company policies, accepted HR practices and labor law. Regional Recruitment Manager 01/1998 － 01/2001 Company Name City , State 80% travel among 21 matrixed facilities, establishing recruitment processes and practices that generated results. Hands on project recruiter in problematic situations. Client Service Manager - Branch Manager 01/1996 － 01/1998 Company Name City , State Responsible for guiding team of HR professionals dedicated to selecting qualified candidates to work at various client locations. Developed creative and innovative work force solutions. Store Manager 01/1988 － 01/1996 Company Name City , State Managed 24hr location. Generated $13 million in sales annually, supervising and motivating 46 employees. Proven record increasing sales volume and gross profit by governing purchasing cost, controlling shrink and reducing payroll & expenses. Education Masters : Keller Graduate School of Management / Tinley Park, IL - Human Resource Management City , State , US Keller Graduate School of Management / Tinley Park, Illinois Masters in Human Resource Management (MHRM) Bachelor of Science : Alcorn State University - Business Administration City , State , US Alcorn State University / Lorman, Mississippi Bachelor of Science: Business Administration Certifications Human Resources Certification Institute (HRCI) Senior Professional in Human Resources (SPHR) Professional Affiliations PROFESSIONAL ORGANIZATIONS Society for Human Resource Management (SHRM) Skills Human Resources, Training, Employee Relations, Recruitment, Organizational Development, Payroll, Purchasing, Equal Employment Opportunity, Recruiting, Staffing, Project Management, Labor Law, Strategic Planning, Benefits, Budget, Employee Engagement, Employment Law, Labor Laws, Microsoft Office, PowerPoint, Word, Human Resource Management. ",4 " SUPERVISORY LOGISTICS MANAGEMENT SPECIALIST Summary A target focused, highly motivated , and competent Logistics Manager with a long track record of utilizing people, personnel and financial budgets to obtain positive results. Comprehensive understanding of logistics methodology, Aviation Maintenance Management, inventory control, as well as demonstrating high standards of work practices with a safety conscious attitude. Highlights Data collection and analysis Exceptional organizational skills Analytical thinker Creative problem solver Public speaking Inventory tracking Budget management Staffing and recruiting professional Works well independently Decisive Results-oriented Strategic planner Works well independently Flexible Accomplishments Leadership Supervised 10 Marines and 20 civilians in the issuing to the Department of Defense and NATO units 2,920 pieces of Ground Support Equipment (GSE) and Aviation Weapon Support Equipment ( AWSE). Research Conducted research which led to the development of contingency program for tracking all maintenance actions performed. People Management: Responsible for the training /recertification of 21 personnel while utilizing a training budget of $12,000.00 dollars. Financial Management: Directly responsible for a fiscal year budget of $ 228,170.00 dollars . Maintained 100% accountability of a large section of equipment worth over $16 million dollars . Steered daily operations in support of $ 16 million in equipment and supplies with no deficiencies, losses or damages. Competitive Analysis Performed maintenance analysis recommendations to increase maintenance output production numbers while decreasing costs. Experience October 2009 to Current Company Name City , State Supervisory Logistics Management Specialist Managing a team of 30 employees in a busy work environment. Establish and implement departmental policies, goals, objectives, and procedures. Creating, managing and analyzing performance data and other information . Ensuring that all appropriate documentation is kept on file and available for inspection at all times. Ability to establish a rapport with people from all social backgrounds Ensuring compliance to all Environmental Health & Safety goals and objectives. Encouraging,identifying and developing best practice strategy Ensuring that each stage of distribution and maintenance process is on time, on budget and to the right quality standards. August 2005 to August 2008 Company Name City , State Quality Assurance Chief Reviewed and edited correspondence prior to release and submission for signature. Performed of a variety of assignments directed toward ensuring acceptability of products, or acceptable levels of quality in the operations involved. Ensure compliance of all local, state, and federal laws regarding the ordering, use, and disposal of hazardous material. Ensure compliance of COMNAVAIRFORINST 4790.2, local Maintenance Instruction Manuals, and publications. Provide liaison between the QUlaity Assurance Department and the maintenance departments. Conduct audits to identify trend analysis and the correction of defects /deficiencies. November 2002 to July 2005 Company Name City , State Advanced Communication/ Navigation Supervisor Coordinated work schedules for 14 electronics technicians creating balanced shifts in the work center and better meeting the needs of customers. • Monitored equipment usage and adjusted work priorities resulting in a more flexible and productive work center. • Calculated costs of equipment and repairs vice replacement costs reducing the repair costs and hours worked by technicians. January 1997 to July 2002 Company Name City , State Aviation Maintenance Management Instructor Aviation Maintenance Administration Management Training Instructor -Course Coordinator for NALCOMIS IMA Power Plants Documentation Procedures, NALCOMIS IMA Work Center Management Documentation Procedures, NALCOMIS IMA Production Successfully graduated over 400 Department of the Navy students in the proper documentation of aviation maintenance management in accordance of COMNAVINST 4790.2 Education 2013 University of Phoenix MBA : Business 3.72 GPA Member of Delta Mu Delta International Honor Society in Business Coursework in Business and Management Coursework in Business, Management and Communications Managerial Statistics and Management Communication coursework Operations and Quality Management coursework Advanced coursework in Business Administration and Public Policy Coursework in Marketing and Communications Coursework in Law and Political Science 2011 University of Phoenix Bachelor of Science : Business 3.4 GPA Coursework in Business, Management and Communications Coursework in Business Communications and Management Information Systems Coursework in Business Communications and Management Information Systems Operations and Quality Management coursework Managerial Statistics and Management Communication coursework Skills Ability to lead, motivate and build successful teams. Understand all legal, regulatory, information security and compliance requirements. Proven influencer & negotiator. Achieving targets in a dynamic and complex business environment. Team leading & people development skills. Able to manage and develop a diverse group of highly skilled people. A pragmatic approach to getting the required results. Ability to manage operations within budgetary constraints. ",23 " MEMBERSHIP SALES REPRESENTATIVE Professional Profile Motivated professional with over twenty years of experience in business management and customer service seeking Front Desk Manager position at The Claremont Club. Ability to turn around under-performing departments to create profitable departments by building strong relationships, recruiting talent, training teams, and establishing and managing processes. Self-starter with positive attitude and strong problem solving skills. Qualifications Self-motivated Strategic and creative thinker Outgoing and cheerful attitude Team training and development Process improvement Interpersonal, oral, and written communication skills Experience Company Name City , State Membership Sales Representative 01/2015 to Current Achieve monthly individual and team sales and attrition goals by enrolling prospective members in the club utilizing the Relationship Selling process. Take the sales process beyond the “close” and through to the initial on-boarding of a new client. Decrease monthly attrition by providing an enthusiastic level of service to all existing members. Create personal monthly plans outlining specific in-house and community activities to generate new sales. Develop and maintain excel spreadsheets for sales tracking purposes. Support the Club, programs, staff and members. Company Name City , State Health & Wellness Coach 08/2014 to 01/2015 Achieved personal training and fitness non-dues revenue program sales goals. Effectively utilized the Visual Fitness Planner program and features to transition members into personal training clients. Integrated new members to the Club and assured their satisfaction. Company Name City , State General Manager 04/2013 to 06/2014 Grew two women's personal training studios from less than $18,000 average monthly sales to over $30,000 average monthly sales, and client base from 85 to 135 by implementing a ""Top of Mind"" sales approach. Maximize all Up-front, Upgrade, and Renewal sales opportunities. Coach each studio team of four personal trainers in all aspects of operational excellence. Turn clients into “raving fans"" by providing a positive, high-energy environment where clients achieve their weight-loss results through a balanced program of weight training, interval cardio training, nutrition support, and accountability. Develop communication tools for the organization including monthly Constant Contact newsletters and in-studio contests and community board. Develop specific and interesting lead generating emails. Company Name City , State Director of Performance Sports 03/2011 to 08/2011 Managed women's and men's performance apparel categories of Running, Fitness, and Soccer with a sales goal of $21 million. Category expert and spokesperson within apparel team. Defined strategy and business plan for performance categories. Created and delivered informative presentations and workshops to sell the product. Company Name City , State Senior Director of Apparel & Accessories Merchandising 03/2008 to 05/2011 Defined and delivered the apparel line in North America. Built strategic alliances with Sales and International Product that resulted in $50 million in 2010, over 24% sales growth. Traveled to corporate headquarters in Germany every 6 - 8 weeks to represent North America in strategic planning meetings. Increased account base by 10% with new product quickly broughtto market. Introduced revolutionary women's fitness apparel program which increased customer base by 23%. Managed team of three merchandise managers and one merchandising analyst. Responsible for recruiting and interviewing new team members for the department. Created and delivered informative presentations and workshops to sell the product. Company Name City , State Sales Director of New Business 10/2007 to 03/2008 Managed new and emerging business categories across all product classifications. Exceeded sales goal by 20% in first year. Built strong client relationships and provided high value-adding services, resulting in a 15% growth within new business account base. Developed and assigned monthly sales quotas to over 15 national sales managers. Communicated regularly with strategic managers to resolve issues and plan the business. Launched new categories such as Swimwear, Sailing, and Limited Edition. Created and delivered informative presentations and workshops to sell the product. Company Name City , State Director of Sales 01/2006 to 10/2007 Managed sales and operations of the Department Store and Lifestyle business segments, resulting in over $20 million in annual sales. Improved client relationships at the Vice President level, resulting in an expansion of account base by 60%. Communicated regularly with territory and regional managers for daily support and strategic planning of accounts. Recruited, interviewed, and hired new sales managers for department. Created and delivered informative presentations and workshops to sell the product. Listened attentively to account feedback and worked with product development team to introduce competitive product offerings. Company Name City , State Trade Channel Manager 10/2002 to 01/2006 Built and managed 30 new accounts and $15 million in sales. Established critical alliance with three major department store partners within a six-month period. Recognized as PUMA Employee of the Year, increasing sales level by 200%. Changed and improved department expectations on customer service, margin analysis, and presentation building. Planned and led training sessions on customer service and business analysis to promote sales team professional development and sales goal reinforcement. Education Bachelor of Arts : International Relations 1998 Mount Holyoke College , City , State , USA Certificate of Portuguese Studies 1997 Universidade de Lisboa , City , Portugal Technical Skills Mastery of Microsoft Office (Word, Excel, and PowerPoint) Strong working knowledge of DataTrak ABC and ClubOs software Ability to work with several operating systems including Microsoft and Mac OSX Fluent in spoken Portuguese; proficient in written Portuguese Knowledge of spoken and written Spanish ",16 " SERGEANT E-5 AVIATION SUPPLY SPECIALIST Summary A highly motivated and ambitious individual able to give timely and accurate advice, guidance and support to team members and individuals. Possess excellent management skills and have the ability to work with the minimum of supervision whilst supporting fellow team members. Have a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently. Now looking forward to make a further contribution as part of your team and am hopeful for the genuine opportunity for progression. Highlights Inventory tracking Budget management Shipment consolidations planning Decisive Inventory control Warehouse and fulfillment Results-oriented Logistics network analysis Detail-oriented Strategic planner Cost reduction Flexible Works well independently Customer service-oriented Accomplishments ·   Received a Navy and Marine Corps Achievement Medal while serving as squad leader,2nd Platoon, Female Engagement Team, 2nd Marine Division (Forward) for having coordinated three Female Engagement teams and led over 85 missions, engaged more than 1900 local nationals during 1300 engagements while serving in direct support of 3rd Battalion, 2nd Marine Regiment from March 2011 to October 2011. ·   Received A Navy and Marine Corps Achievement Medal while serving as a Maintenance Material Control Expediter while in support of the 31st Marine Expeditionary Unit from January 2009 to July 2009 for uncompromising work ethic, daily determination, and unique skill to liaison with both civilian and military supply systems enabling VMA-211 to fully support 31st MEU operations. ·   Received a Certificate of Commendation while serving as Expeditionary Airfields Supply Warehouse Clerk during the Commanding Generals Inspection 2 August 2010 to 6 August 2010 for superior leadership, organizational skills and managerial abilities. ·   Received a Letter of Appreciation for volunteering to teach, mentor, and educate newly promoted Corporals within the Marine Wing Support Squadron 271 during the Squadron's Non-Commissioned Officer Transition Course on NCO Suicide Prevention. Experience 07/2013 to 07/2015 Company Name Order, track, receive, and distribute Organizational Level Maintenance consumable and repairable material for AV-8B Harrier whilst in Phase Maintenance Inspection. Plan inventory management technique to avoid shortages and excesses. In charge of Tool Control Program and Respirator Program, verifying all toolbox inventories, respirators, logs and that records are up to date, broken tool reports and daily All Tools Are Accounted For logs are properly filled. Prepared required documentation for all issue or turn-in consumable and repairable components. Assist in Annual AMMT by Identifying Shelf-Life items, ensuring correct inventory on PEB, and organized all Electro Static Discharge safe areas within federal safety regulations. Researched and requisitioned squadron requirements through NALCOMIS OOMA. Tracked Pre-Expended Bin replenishments and requisitions via NALCOMIS OOMA and Legacy. Compiled reconciliation reports and provided briefings and debriefings. Assisted in the resolution of customer complaints. Brief requisition delivery dates to supervisors and workers on a weekly basis supplying critical information throughout entire scheduling / expediting process. Maintain records for maintenance and installation. Develop positive relationship with staffs and customer to meet productivity goals. Update the Individual Qualifications Records (IQR's) of maintenance personnel. Documented forms in cases of required emergency assistance within regulations of safety policies and procedures. In charge of weekly payroll for up to 20 crew workers, diligently ensuring correct input of individuals assigned hours to include annual leave, sick leave and Overtime. 12/2012 to 12/2012 SERGEANT E-5 AVIATION SUPPLY SPECIALIST Supervised, trained and evaluated personnel Marines to most proficiently support over 10 Marine Aircraft Squadrons and 15 Intermediate Maintenance Activities. Performed warehouse operation duties including receiving, inspecting, locating, storing, rotating, safekeeping, issuing, preparing, shipping, material return and disposal of supplies and equipment related to support of supply operations. Received and processed an estimated 1700 High and Low Priority repairable requisitions and Direct Turnovers monthly Screened all squadron requisitions via NALCOMIS and processed for accuracy Maintained an estimate 1700 assets with 100% accountability valued over 170 million dollars. Managed the receipt and stowage thru the Integrated Barcode System of approximately 10,000 consumable line items with the estimated value of 7.2 million dollars. Served as the senior supply liaison for VMAQ-3 in direct support of Red Flag, an advanced aerial combat training exercise hosted at Nellis Air Force Base. Yielded the expeditious procurement of 3.4 million dollars in aircraft assets both locally and abroad. 10/2010 to 01/2012 FEMALE ENGAGEMENT TEAM LIAISON/ PLATOON LEADER Company Name － City , State Successfully completed a 5 month, Pre-Afghanistan deployment training consisting of an Enhanced Marksmanship Program, Improvised Explosive Device Training, Casualty Assessment, Immediate Action Drills, Combat Lifesaving, Survival, Evasion, Resistance, and Escape Training, Peacetime Governmental Detention/ Hostage Detention, Basic Combat Trauma Training for Tactical Operator, Call for Medevac, Human Terrain Cross Cultural Engagement Training, Combat Lifesaving/ Live Tissue Training, Search Procedures, and Pastu/Dari Language Training all contributing to the completion of a successful tour in Musa Qal'eh. Served as the Team Leader for the 3rd Battalion, Second Marines District Stabilization Thematic Team, and providing expert guidance during the Battalion's critical health, education, and Intelligence Oversight planning meetings. Submitted 125 After Action Reports to include a detailed summary of all operations, patrols and engagements that the team participated in within a time frame of 48 hours from the end of the mission via e-mail through a Secret Internet Protocol Router Network to the FET Headquarters in order to provide a timely assessment of all Intel of the Area of Operation. Coordinated and scheduled the employment for three FETs, a total of six Marines and one Corpsman, each within the Musa Qal'eh District Center, Nowzad District Center and Shir-Ghazay directing the strategic initiatives to achieve the completion and staffing of the first and only Women's Center in Musa Qal'eh which provided a safe location for women and girls to meet and receive literacy and health classes all taught by the FET, to be continued by the local women. Awards and Recognitions. Received a Navy and Marine Corps Achievement Medal while serving as squad leader,2nd Platoon, Female Engagement Team, 2nd Marine Division (Forward) for having coordinated three Female Engagement teams and led over 85 missions, engaged more than 1900 local nationals during 1300 engagements while serving in direct support of 3rd Battalion, 2nd Marine Regiment from March 2011 to October 2011. Received A Navy and Marine Corps Achievement Medal while serving as a Maintenance Material Control Expeditor while in support of the 31st Marine Expeditionary Unit from January 2009 to July 2009 for uncompromising work ethic, daily determination, and unique skill to liaison with both civilian and military supply systems enabling VMA-211 to fully support 31st MEU operations. Received a Certificate of Commendation while serving as Expeditionary Airfields Supply Warehouse Clerk during the Commanding Generals Inspection 2 August 2010 to 6 August 2010 for superior leadership, organizational skills and managerial abilities. Received a Letter of Appreciation for volunteering to teach, mentor, and educate newly promoted Corporals within the Marine Wing Support Squadron 271 during the Squadron's Non-Commissioned Officer Transition Course on NCO Suicide Prevention. Education Specialized Training/ Certificates/ Licenses/ Permits Marine Aviation Supply School, USMC Lance Corporal Leadership Course, USMC Non-Commissioned Officers Leadership Course, USMC Sergeants Distance Education Program, USMC Staff Non-commissioned Officer Career Distance Education, USMC Naval Aviation Material Control Management, USMC Lean Six Sigma AirSpeed White Belt Course, USN Lean Six Sigma AirSpeed Yellow Belt Course, USN 24-Hour Hazardous Material Handler's Course, USMC Active Forklift License Willing to travel or relocate. Skills Air Force, Basic, Computer literate, delivery, directing, documentation, e-mail, Forklift, forms, frame, Inspection 2, inspecting, Inspection, Intel, inventory management, inventory, Leadership, Team Leader, logistics, managerial, meetings, mentor, Access, Excel, Office, Outlook, PowerPoint, Word, Navy, Naval, Network, organizational skills, Organizational, payroll, personnel, policies, procurement, receiving, Maintain records, Router, safety, scheduling, shipping, Six Sigma, staffing, strategic, supervisory, Trauma, unique Additional Information Possess a valid DOD Secret Security Clearance. Willing to travel or relocate. ",23 " SENIOR FACILITIES AND CONSTRUCTION PROJECT MANAGER Summary Thirty years experience as Manager and Director of Facilities, Project and Construction Management in various challenging environments; twenty two in Higher Education. *Successful at managing Facilities, Ops & Systems, M&O and Capital Budgets, Assets, Staffing and Bargaining Agreements. *Responsible for 600 acres of property, 150 buildings, 60 Union skilled technical & maintenance staff, budget managers, construction & maintenance managers, grounds and horticulture, custodial staff, transportation & fleet managers, shipping & receiving staff, post office managers, sustainability staff and business managers. *Developed and maintained high standards of discretion, integrity, communication, leadership, life safety & building code compliance, staff, student and faculty safety training and OSHA compliance *Proven team building skills, quality personnel acquisition, effective success at administering progressive discipline in union environments, able to create positive organizational change where required and as directed. Professional Development and Skills *Facilities Management Professional, FMP and Certified Project Manager *Facilities and Technology Management *Electrical Engineering Technology *Construction Management *Licensed Master Electrician *Certified Advanced Fire and Security Alarm Designer *Certified in Fiber Optics and Network Connectivity *Supervision, Effective Communication and Team Building Certifications *Technical Strengths Include; Electrical, Fire & Security, Fire Suppression Systems, Life Safety Systems, HVAC Mechanical Systems, Boilers, Infrastructure Management, Sustainability and Energy Management, AutoCAD, GIS ArcView, MS Office & Project, Computerized Maintenance Management Programs. *Certified in Code Compliance (Structural, Gas, Fire, Electrical, Plumbing, Energy, Life Safety, NFPA and Building Codes) *Property inspection, analysis, acquisition, development, planning, zoning and construction management. Experience 08/2015 to Current Senior Facilities and Construction Project Manager Company Name － City , State Manage multi-discipline construction, maintenance and life safety projects. Manage technical support staff, contractors, energy providers, life safety & building codes compliance, service contract & project negotiations, professional consulting firms and various State, City and Federal regulatory agencies. Roosevelt Island, Manhattan, NY, is a residential community of 15,000 people. There are 147 acres of property with various types and occupancies, such as; public schools, Cornell University, business, athletic facilities, performing arts and residential. 01/2012 to 01/2015 Director of Buildings Company Name － City , State Researched additional property and space for development in accordance with organization objectives. Planned strategy and applied tactical measures to ensure the efficient management of assets and resources. Directed a facilities staff including; trade supervisors, project managers, procurement office, budget management & business office, accounts payable and a skilled union trade staff of 60. Directed construction, renovations, repair, energy management, operations and special events for 150 buildings totaling 2 + million sq. ft. and 600 acres of property. 01/2012 to 01/2015 Director of Buildings Company Name － City , State Maintain a courteous, diplomatic and professional demeanor while maintaining good relationships with all personnel, both internal and external to the organization. Professional experience with vendor negotiations, project design, budgeting and project construction. Manage utility costs and usage; Natural Gas, Propane, Electricity Commodity & Delivery, Telephone, Water and Waste Water. Annual budgeting for capital expenditures, construction, maintenance and operations. Annual $10 million budget). Member of Senior Administrative Teams, such as; Union Bargaining Units Negotiations, Drug Task Force, Emergency Management, Mass Casualty Incident Management, Master Plan Development and Campus Life Safety. 01/2007 to 01/2008 Project Manager and Estimator Company Name － City , State Estimated electric projects with values from $25,000 through $2,000,000. Including; high voltage, HVAC control, electrical distribution, BMS, emergency power, data center, fiber optic, fire alarm, security alarm and card access. 01/1998 to 01/1999 Facilities and Maintenance Manager Company Name － City , State Managed and supervised facilities and plant operations, repairs, renovation projects and maintenance. 01/1994 to 01/2012 Assistant Director of Buildings and Grounds Company Name － City , State Managed all facets of the supervision, management and operations related to construction, maintenance and operations. Including; Life Safety systems, fire alarm, security alarm, surveillance, building envelopes, energy management systems, electrical & HVAC systems, plumbing, sustainability and alternative energy projects, environmental services, recycling and codes compliance with state, city and federal agencies. Infrastructure management of; water and sewer systems, 13,200 volt and secondary electrical systems, fiber optic and IT systems, fire suppression systems and safe roads & walks. Union trades management, supervision and bargaining unit negotiations. 01/1990 to 01/1994 Lead Electrician Company Name － City , State Project examples: NY State Prison, Tire Recycling Plant, Re-activated Carbon Plant, Waste Water Treatment Center for the City of New York. 01/1986 to 01/1990 Lead Electrician & Business Manager Company Name － City , State 01/1983 to 01/1986 Apprentice and Journeyman Electrician Company Name － City , State Commercial, Industrial and Residential Systems. 01/1979 to 01/1983 Air-Base Ground Defense Company Name － City , State Military Police, Leadership Positions, Honorable Discharge as an E-4 Sergeant. Education and Training 2015 Facilities and Technology Management : Electrical Engineering Technology Empire State College Dutchess Community College Electrical Engineering Technology 2013 FMP - Facilities Management Professional - International Facilities Management Association at Boston University 1982 Electricity-Electrical Construction and Maintenance - Mohawk Valley Community College Skills accounts payable, Administrative, arts, budget management, budgeting, budget, building codes, capital expenditures, consulting, Delivery, electrical systems, energy management, special events, Facilities Management, HVAC, Leadership, access, office, Natural Gas, Negotiations, personnel, Plan Development, plumbing, Police, procurement, project design, renovation, renovations, repairs, Safety, strategy, supervision, technical support, Telephone, Water Treatment ",19 " BUSINESS DEVELOPMENT MANAGER Professional Summary Seasoned business development professional seeking leadership position with increasing responsibility and room to contribute to company success. Accomplished Business Development Manager with innovative leadership style and expertise in brand positioning strategies. Outstanding sales, marketing, business development and account management talents with great influencing and communication strengths. Personable team player able to relate easily to people of all backgrounds with consultative, flexible approach. Strong record of accomplishment over 20 years in sales and marketing with a > $10M territory. High-achieving Business Development Manager offering 20-year track record of success improving sales and growing company customer base through effective program management, strategic planning and team leadership. 20 years of experience converting sales leads and effectively managing multiple territories. Highly skilled in forecasting, project management and strategic planning and top-notch communication abilities. Skills Key decision making Marketing Verbal and written communication Strategic planning Excellent at Networking Relationship building and management Conflict resolution Goals and performance New business development Territory management Account management and development Product and service sales Work History Business Development Manager , 03/2014 to 10/2019 Company Name – City , State Accounts included Skyworks, Finisar, Broadcom, Macom, On Semi, Microchip, GCS, Northrop Grumman, NXP, Cypress Grew territory from $200K/year to $3M/year Organized trade shows - Semicon, CS Mantech Devised SWOT analysis to create and execute business plan supporting achievement of established quotas Capitalized on industry and marketplace trends to strategize solutions and enhance business operations Established relationships with key decision-makers within customer's organization to promote growth and retention Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth Represented company and promoted products at conferences and trade association meetings Negotiated contracts with clients Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends Regional Sales Manager , 06/2003 to 11/2013 Company Name – City , State Sell precious and non-precious metal sputtering targets and evaporation materials WW Key Account Manager - Skyworks, Avago, Triquint, JDSU, Saint Gobain Manage global account teams in account development, planning, and execution Territory value $18M - annual growth of 15% Sell into semiconductor, wireless, medical and photonics industries Customer contract negotiations, customer reports, quarterly business reviews Work closely with engineering at customers to offer value based products Responsible for Leadership and Team Development Training within Materion Develop critical relationships at all levels at customers and also within Materion Senior Account Manager , 01/2002 to 01/2003 Company Name – City , State Sold chip assembly equipment for flip chip, wafer bumping services, leasing services Singapore start-up trying to gain entry into U.S. Market Trained on equipment and technology in Singapore Customers included chip assembly houses, foundries, and chip manufacturers Senior Account Manager , 01/2001 to 01/2002 Company Name – City , State Sold design management and collaboration software to chip designers - EDA Industry Sold to engineers up to C level executives Customers included chip design houses (Fairchild, AMD, 3Com, Juniper Networks, etc.) Annual quota of $1.7M Worked with engineers in selling value proposition in how it decreased design cycle time Responsible for weekly forecasts, budgets, customer call reports, weekly customer updates, quarterly sales meetings, weekly sales and technical conference calls Senior Account Manager , 01/2000 to 01/2001 Company Name – City , State Sold E-commerce and Data Management Software (partnered with Ariba) - start-up company Software linked to customers' ERP systems (SAP, Oracle, Baan, JD Edwards) Sold to Fortune 500 semiconductor customers (LSI, Micron, ST Micro, Philips, etc.) Territory: U.S East and West coasts and Europe Senior Account Manager , 01/1995 to 01/2000 Company Name – City , State Sold PVD materials - sputtering targets to semiconductor industry Key account manager for customers in AZ, CA, Northwest (Hyundai, Motorola, Conexant, Micron) Grew Northwest territory from $300K/yr to $5 million/yr in 3 1/2 years Senior Buyer / Program Manager , 01/1991 to 01/1995 Company Name – City , State Program manager for IDT subsystems - planner and buyer for all components, worked closely with end customer and subcontractors (Solectron, A Plus, Flextronics) Education Certified Professional Coach : Coaching , 2010 Institute of Professional Excellence in Coaching - City Bachelor of Science : Business Administration, Marketing , 1991 UNIVERSITY OF TULSA - City Attended numerous training seminars in sales, management, team building, and leadership Accomplishments Won Supplier of the Year awards from Skyworks and IRC in 2012 and 2013 Team Builder: Certified Draw Success Trainer for Team Development and Success Sales Training: Certified in AMA, Miller Heiman and Mike Bosworth Solution Selling Techniques Coaching: Certified IPEC (Institute of Professional Excellence in Coaching) Coach Certified Life Solutions Coach for Personal Empowerment for Individuals and Teams Negotiation Certified Karrass negotiator Affiliations Industry Associations Member of Fab Owners Association Technical Program Committee Member of CS Mantech Additional Information Kyle Cease Meditation Retreat 2019 Tony Robbins UPW Event 2016 Michael Beckwith Program 2019 Dr. Joe Dispenza Follower Skills Key decision making Team leadership Marketing Verbal and written communication Strategic planning Excellent at Networking Relationship building and management Conflict resolution Goals and performance New business development Territory management Account management Product and service sales Work History Business Development Manager , 03/2014 to 10/2019 Company Name – City , State Accounts included Skyworks, Finisar, Broadcom, Macom, On Semi, Microchip, GCS, Northrop Grumman, NXP, Cypress Grew territory from $200K/year to $3M/year Organized trade shows - Semicon, CS Mantech Devised SWOT analysis to create and execute business plan supporting achievement of established quotas Capitalized on industry and marketplace trends to strategize solutions and enhance business operations Established relationships with key decision-makers within customer's organization to promote growth and retention Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth Represented company and promoted products at conferences and trade association meetings Negotiated contracts with clients Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends Regional Sales Manager , 06/2003 to 11/2013 Company Name – City , State Sell precious and non-precious metal sputtering targets and evaporation materials WW Key Account Manager - Skyworks, Avago, Triquint, JDSU, Saint Gobain Manage global account teams in account development, planning, and execution Territory value $18M - annual growth of 15% Sell into semiconductor, wireless, medical and photonics industries Customer contract negotiations, customer reports, quarterly business reviews Work closely with engineering at customers to offer value based products Responsible for Leadership and Team Development Training within Materion Develop critical relationships at all levels at customers and also within Materion Senior Account Manager , 01/2002 to 01/2003 Company Name – City , State Sold chip assembly equipment for flip chip, wafer bumping services, leasing services Singapore start-up trying to gain entry into U.S. Market Trained on equipment and technology in Singapore Customers included chip assembly houses, foundries, and chip manufacturers Senior Account Manager , 01/2001 to 01/2002 Company Name – City , State Sold design management and collaboration software to chip designers - EDA Industry Sold to engineers up to C level executives Customers included chip design houses (Fairchild, AMD, 3Com, Juniper Networks, etc.) Annual quota of $1.7M Worked with engineers in selling value proposition in how it decreased design cycle time Responsible for weekly forecasts, budgets, customer call reports, weekly customer updates, quarterly sales meetings, weekly sales and technical conference calls Senior Account Manager , 01/2000 to 01/2001 Company Name – City , State Sold E-commerce and Data Management Software (partnered with Ariba) - start-up company Our software linked to customers' ERP systems (SAP, Oracle, Baan, JD Edwards) Sold to Fortune 500 semiconductor customers (LSI, Micron, ST Micro, Philips, etc.) Territory: U.S East and West coasts and Europe Senior Account Manager , 01/1995 to 01/2000 Company Name – City , State Sold PVD materials - sputtering targets to semiconductor industry Key account manager for customers in AZ, CA, Northwest (Hyundai, Motorola, Conexant, Micron) Grew Northwest territory from $300K/yr to $5 million/yr in 3 1/2 years Senior Buyer / Program Manager , 01/1991 to 01/1995 Company Name – City , State Program manager for IDT subsystems - planner and buyer for all components, worked closely with end customer and subcontractors (Solectron, A Plus, Flextronics) ",5 " FOOD PREPARATION WORKERS/GRILL CHEF Summary Outgoing Gourmet Chef offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Restaurant professional with 21 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Highlights Team Building and Project management, Cross Functional Team Leadership, Proficient in food preparation and cooking Crew Leader,Team Player, Gourmet Chef Pastry Chef, Gourmet Cuisines, Baker Proficient in food preparation and cooking Food Service Sous Chef, Pastry Chef, Line Cook, Prep Executive Chef, Sous Chef, Pastry Cook Hospitality & Culinary Management (9 years 6 months) MENU DEVELOPEMENT (7 years 9 months) Restaurant Management/Food Service (10 years 9 months) Grill Cook, Deep Fryer, Beverage Designer Food & Beverage Service Restaurant Management/Hospitality Prep Cook and Serving On Line Microsoft Word and Excel/ General Business MCP Microsoft Windows 2000 Certified Professional business and professional Hospitality, Tourisim, Culinary Arts Team Building and Project management Cross Functional Team Leadership text __additionalInfo BeKnown Terms of Service - Privacy Policy - Security - Feedback Highly responsible and reliable Works well under pressure Extensive hospitality background Safe-Serv Food and beverage specialist Serv-Safe Food safety understanding Food Handlers Card Accomplishments June 2010 Top Of My Class In Original Preparation! Food Service Specialist Le Cordon Blue Culinary College June 2007 Gourmet Cuisine Chef@Your Service ServSafe Food Protection Manager McFatter Technical College September 2006 Certificate Of Diploma/Completion Of Training Internship. Professional Memberships/Awards National Restaurant Association United Workers & Commercial Foods Gourmet Chefs Of America GOURMET CHEF OF THE YEAR-2008. Awarded ""Outstanding Employee"" in 2010 Experience August 2013 to August 2014 Company Name City , State Food Preparation Workers/GRILL CHEF Food & Beverage Serving CONNECT Summary GOURMET @YOUR SERVICE: When YOU Want The Best, Don't YOU Settle For Nothing Less~! On Call 24/7 365 days per Year. YOU Won't Be Disappointed! Experience Other. July 2013 to June 2014 Company Name City , State Pastry Chef Prepare All Foods For The Line Cook/Sous Chef For Cooking. Serve Finished Meals On Front Line. Dishwasher, Etc. Skills: Food & Beverage Service, Restaurant Management/Hospitality, Prep Cook and Serving On Line Gourmet. March 2010 to May 2013 Company Name City , State Grill Chef 3 years 2 months) * Aventura, Florida Prepared All Line Foods & Desserts In A Timely Fashion Per Customer Request. Skills: Pastry Chef, Gourmet Cuisines, Baker, Hospitality & Culinary Management, MENU DEVELOPEMENT, Restaurant Management/Food Service Master. April 2001 to August 2010 Company Name City , State Grill Master 9 years 4 months) * Hallandale Beach, Florida. Grill All Steaks To Perfection Per Customer Orders & Special Requests. Skills: Grill Cook, Deep Fryer, Beverage Designer. February 2008 to October 2009 Company Name City , State Prep Chef 1 years 8 months) * Davie, Florida. Sales Vendor, Team Sales Flyers, Display Menu Development/Specials. Skills: Proficient in food preparation and cooking, Hospitality & Culinary Management,. MENU DEVELOPEMENT, Restaurant Management/Food Service. September 1995 to December 2000 Company Name City , State Crew Leader and Kitchen Manager Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Answered questions about menu selections and made recommendations when requested. Education 2010 Johnson & Wales University City , State , United States Associate of Arts : Culinary Arts, Hospitality Administration and Management Culinary Arts, Hospitality Administration and Management 2007 Le Cordon Blue Culinary College City , State , USA Associate Degree : Hospitality Administration and Management, Culinary Arts, Restaurant and Food Services Management Hospitality Administration and Management, Culinary Arts, Restaurant and Food Services Management 2006 Mcfatter Technical College City , State , USA Certification Commercial Foods, Culinary Arts Management, Gourmet Cooking & Seafood Preparation : Culinary Arts/Hospitality Commercial Foods and Pastry's / Wine & Spirits. 1977 Richard J. Daley College City , State , USA Associate Degree : Business and Managerial Economics, Restaurant and Food Services Management, Hospitality Administration and Management Business and Managerial Economics, Restaurant and Food Services Management, Hospitality Administration and Management Test Scores * Culinary Arts/Hospitality : 4.0 Additional Information American Red Cross Volunteer Of The Year~2005. *Bell Ringer/Salvation Army @ Fort Lauderdale, Florida. 2006. *Guest Speaker/ American Cancer Society -2007. Skills Arts, Cooking, Fashion, Functional, Team Building, Team Leadership, MCP, Excel, Microsoft Windows 2000, Microsoft Word, Project management, Restaurant Management, Sales, Team Player ",14 " ENGINEERING COORDINATOR Summary I desire to work for a company that provides career advancement opportunities in a friendly environment. I would like to develop skills that make me proficient in my job and an asset to the company. I have a varied skill set and enjoy learning new techniques. Experience ENGINEERING COORDINATOR Jul 1996 to Jul 2016 Company Name － City , State Proprietary Software License Administrator, Created database for internal and external customer tracking SAP Labor entry and approval for Systems R&D and Destructive Technology Groups SAP IO creation and Purchase requisitions Travel arranger for various group members Purchase Card for general and project supplies Patent meeting organization and award banquet dinners Meeting & Travel scheduling. FACILITIES TEMP Nov 1995 to Jul 1996 Company Name － City , State FACILITIES ADMINISTRATOR Oct 1993 to Nov 1995 Company Name － City , State Ordered parts and supplies. Maintained budget plan. Received several achievement awards. BULK TELLER Jan 1990 to Oct 1992 Company Name － City , State Vault commercial account teller. Bulk teller. Education Associate of Arts , Administrative Assistance 1990 Oklahoma Jr. College － City , State , United States GPA:  3.95 Skills Word SAP Time Approval Excel Travel Arranger Access Database Purchase Reqs in SAP OutLook IOs in SAP Pcard purchases Royalty Agreement Tracking ",17 " SALES ASSOCIATE Skills Motivated Seller                                Customer Service Oriented            Attention to Detail                           Quick Learner                              Retains Information with ease       Commitment to Professionalism Persuasive Communicator        Summary Motivated strategic sales professional with three years of experience. Focused, driven and detail oriented with great communication skills. Works well as an independent associate or in a team environment. Looking to join a team of hardworking individuals working towards the same goal.  Experience 10/2015 to Current Sales Associate Company Name － City , State Helped lead the store to a 15% increase for both years employed.  Approach browsing customers and initiate conversations to determine buying preferences.  Recommend specific styles based on customers footwear needs. Properly took measurements of the customers foot and inquired about any ailments.  Recommended additional items to increase sales and multiples. Provided a level of customer service regardless of difficultly level. Consistently in the top for sales each month and kept 'perfect numbers'.  Maintained contact with regular clients and often requested by name. 12/2014 to 10/2015 Bridal Consultant Company Name － City , State Used active listening skills as well as knowledge of merchandise to select dress options for brides, and provide feedback to encourage them to purchase. Maintained communication post-sale with brides to continue building rapport and ensure optimal customer service. Consistently delivered 5-10% over monthly plan goals for length of employment.  Knowledgeable in Bridal fashion, specifically with Maggie Sottero, Casablanca Bridal, David Tutera Bridal, The Dessy Collection, Alfred Angelo, Bill Levkoff, Mori Lee. Accurately measured and sized, brides and bridal party using various designer size charts. Excelled assisting non-traditional customers.  06/2010 to 12/2014 Waitstaff Company Name － City , State Generated top sales ($2000+ per evening) by marketing nightly specials during high volume days (Fridays, Saturdays and Sundays) Trained new server staff brand operations, restaurant compliance and customer expectations. One of two head trainers. Successfully promoted additional drink and menu items to guests to increase product sales. Educated existing employees when new standards were rolled out. Assured customer happiness through friendly, competent service Ensure servers have performed end of night duties accurately. Education and Training 2006 High School Diploma Stevens High School － City , State , USA Business Management Black Hills State University － City , State , USA ",10 " SENIOR ADVISOR AND NATIONAL FUNDRAISING DIRECTOR Professional Summary I am an agile and hungry project manager with nearly five years of experience leading cross-functional teams in the political campaign world. In that time, I have managed concurrent projects at various stages of development, designed and oversaw the maintenance of project plans, and leveraged qualitative and quantitative data insights to inform decision making. My experience embedding on a new campaign every few months has made me an expert at drinking from the fire hose. At my heart, I am a people person and problem solver who loves to operate in ambiguous roles and will run through walls to deliver. Skills Excel and Google Sheets Familiarity with multiple CRM Databases Budgets Budget Business Development Business strategy CRM Databases Direct mail Fundraising Legal Litigation Marketing Marketing and Communications Excel Money Organizational Problem Solver Project Management Sales Spanish Spanish Language Strategy Website Workflow Work History Senior Advisor and National Fundraising Director , 09/2020 to 12/2020 City , State Created project plan to implement a new business strategy and organizational structure to optimize workflow, leading team to raise $2.25MM in two months, the largest congressional raise in the country over that period. Led 14-person staff composed of digital marketing, data, communications, and sales teams to surpass engagement and fundraising KPIs. Managed $4.25MM budget and all fundraising-related projects including launching a mobile-compatible website, and an activist-targeted digital marketing campaign that increased engagement across all digital channels by 43%. Campaign and Fundraising Special Projects Advisor , 01/2020 to 08/2020 Company Name – City Developed budgets, timelines, deliverables, and KPIs for a portfolio of 8 congressional campaigns throughout the Midwest, leading each campaign to increase money raised by at least 100%. Collaborated with heads of event, operations, and fundraising departments to flawlessly execute over 100 appearances from former presidents and high- profile celebrities. Campaign Chief of Staff and Fundraising Director , 03/2019 to 12/2019 City Built and oversaw a $4MM budget and all campaign projects ranging from external communications and fundraising strategies to lawn sign placement. Advised the Congressman on all political decisions and developments involving his re-election efforts. Fundraising Director , 11/2018 to 02/2019 Company Name – City , State Led team composed of digital marketing, direct mail, and polling consultants to implement a fundraising strategy that raised $1.4MM, more than any other campaign in NYC over the same time period. Fundraising Director , 06/2018 to 11/2018 City , State Deputy Fundraising Director , 12/2017 to 05/2018 City , State Office of House Minority Leader Steny Hoyer , 08/2017 to 12/2017 Litigation Legal Assistant , 07/2016 to 08/2017 Company Name – City , State Voted best legal assistant in the litigation department. Legislative Intern City Education Bachelor of Arts : US History Emory University - City , State summa cum laude Certificate in Gender and Sexuality Diversity and Inclusion in the Workplace Four-week course offered by University of Pittsburgh Certificate in Spanish Language and Universidad De Salamanca - City Work History Senior Advisor and National Fundraising Director , 09/2020 to 12/2020 City , State Created project plan to implement a new business strategy and organizational structure to optimize workflow, leading team to raise $2.25MM in two months, the largest congressional raise in the country over that period. Led 14-person staff composed of digital marketing, data, communications, and sales teams to surpass engagement and fundraising KPIs. Managed $4.25MM budget and all fundraising-related projects including launching a mobile-compatible website, and an activist-targeted digital marketing campaign that increased engagement across all digital channels by 43%. Campaign and Fundraising Special Projects Advisor , 01/2020 to 08/2020 Company Name – City Developed budgets, timelines, deliverables, and KPIs for a portfolio of 8 congressional campaigns throughout the Midwest, leading each campaign to increase money raised by at least 100%. Collaborated with heads of event, operations, and fundraising departments to flawlessly execute over 100 appearances from former presidents and high- profile celebrities. Campaign Chief of Staff and Fundraising Director , 03/2019 to 12/2019 City Built and oversaw a $4MM budget and all campaign projects ranging from external communications and fundraising strategies to lawn sign placement. Advised the Congressman on all political decisions and developments involving his re-election efforts. Fundraising Director , 11/2018 to 02/2019 Company Name – City , State Led team composed of digital marketing, direct mail, and polling consultants to implement a fundraising strategy that raised $1.4MM, more than any other campaign in NYC over the same time period. Fundraising Director , 06/2018 to 11/2018 City , State Deputy Fundraising Director , 12/2017 to 05/2018 City , State Legislative Intern , City Office of House Minority Leader Steny Hoyer , 08/2017 to 12/2017 Litigation Legal Assistant , 07/2016 to 08/2017 Company Name – City , State Voted best legal assistant in the litigation department. Languages Conversational in Spanish Skills Excel and Google Sheets FFamiliarity with multiple CRM Databases, Budgets, budget, Business Development, business strategy, CRM, databases, direct mail, fundraising, legal, litigation, marketing, Marketing and Communications, Excel, money, Organizational, Problem Solver, Project Management, sales, Spanish, Spanish Language, Strategy, website, workflow ",4 " ACCOUNTANT Summary Financial Accountant specializing in financial planning, reporting and analysis within the Department of Defense. Highlights Account reconciliations Results-oriented Financial reporting Critical thinking Accounting operations professional Analysis of financial systems ERP (Enterprise Resource Planning) software. Excellent facilitator Accomplishments Served on a tiger team which identified and resolved General Ledger postings in DEAMS totaling $360B in accounting adjustments. This allowed for the first successful fiscal year-end close for 2012. In collaboration with DFAS Europe, developed an automated tool that identified duplicate obligations. This tool allowed HQ USAFE to deobligate over $5M in duplicate obligations. Experience Company Name July 2011 to November 2012 Accountant City , State Enterprise Resource Planning Office (ERO) In this position as an Accountant assigned to the Defense Enterprise Accounting and Management System (DEAMS) ERO I was responsible for identifying and resolving issues affecting the DEAMS General Ledger. I worked with teammates from the Procure to Pay, Orders to Cash, and Budget to Report areas to resolve daily challenges encountered with the deployment of DEAMS to additional customers and when system change requests were promoted to production. I supported the testing of scripts, patches, and system change requests ensuring any anomalies were identified to the DEAMS Functional Management Office for action by the DEAMS Program Management Office and/or the System Integrator. In addition, I served on a tiger team designed to identify and resolve General Ledger posting differences and supported the development of $360B in accounting adjustments allowing for the first successful fiscal year-end close in 2012. These actions also allowed for the reconciliation and closure of fiscal year 2010 and 2011 accounting adjustments ensuring that all DEAMS fiscal year-end requirements were completed. These actions were recognized as critical to the successful review report issued by the Air Force Operational Test and Evaluation Center (AFOTEC) resulting in the Air Force receiving the authority to continue with the deployment of DEAMS. Company Name April 2010 to June 2011 Resource Advisor City , State In this position as Resource Advisor for the 1st Air Communications Operation Squadron (1ACOS) I was responsible for providing financial advice and decision support to the Commander. I was responsible for coordinating a $4.6M budget between four funding sources. I coordinated with USAFE Directorate of Intelligence (USAFE/A2), USAFE Directorate of Air and Space Operations (USAFE/A3), USAFE Directorate of Communications (USAFE/A6) and the 435th Air Ground Operations Wing to ensure 1ACOS meets its mission requirements. I consistently managed three separate timelines for providing budget/unfunded requirements, providing documentation and various reports in the required format for each organization. I discussed the outcome of the Group and Directorate budget meetings providing feedback the same day to the Flight Chiefs and CC any issue which affects 1ACOS directly. I monitored the Defense Travel System (DTS) daily and identify orders and authorizations needing approval and provided notification to the appropriate Reviewing Officials and Approvers. Utilizing DTS and the General Accounting and Finance System I reviewed status reports to identify anomalies in obligations and have identified those orders which require correction prior to payment. I provided Government Purchase Card (GPC) status reports the same day they are requested and in addition, communicated with the appropriate cardholders when changes were required to support their program. I identified cardholder training requirements and monitored these requirements to ensure all required training was completed in support of this mission critical program. I developed guidance for the GPC cardholders on procedures for requesting training for the squadron and in addition I provided answers to cardholder questions on unique or non-standard issues/concerns. Assumed the role of the Billing Official during my final rating period and completed a self inspection of the program for the Management Control Program, zero findings. During yearly audit by 700th CONS received zero findings. Company Name July 2008 to April 2010 Staff Accountant City , State In my position as the Staff Accountant for HQ USAFE I was responsible for providing accounting and financial oversight and advice to customers throughout the Command in support of the USAFE Comptroller. I was responsible for performing ongoing analysis of financial programs to identify negative trends and weaknesses, ensured specific weaknesses were corrected, and determined whether systemic or repeat issues were identified and adequately addressed. I was required to apply a comprehensive knowledge of analysis/reporting requirements and data produced to resolve these issues. In collaboration with DFAS Europe, developed an automated tool that identifies duplicate obligations by comparing records in the accounting system to the contracting system and provided notification to the funds manager for review and resolution. This tool eliminated hours of manual research and results allowed HQ USAFE to deobligate over $5M in duplicate obligations. I was responsible for establishing various performance metrics which ensured effective and efficient use of USAFE financial resources. I supported the USAFE/FMA Financial metrics program by collaborating with DFAS Limestone in the development of an automated tool that provided senior leaders with visibility to any USAFE unit that is not in compliance with the established rules and regulations related to the GPC. This tool provides management reports that are used to populate the monthly metric charts which are briefed by the USAFE/FMA. This tool provided the capability for USAFE/FMA to collaborate with USAFE Contracting and develop/deploy joint guidance that supports the established Air Force Instruction mandating card suspension for card holders who are not in compliance with required reservation of funds in the entitlement system in support of the GPC. I identified and resolved a problem with five GPC accounts that had been rejecting during the automated interface process each month. My research revealed that these accounts were rejecting for invalid paying station and required manual intervention by both Wing and DFAS personnel. This not only created rework, it delayed the payment of the invoices. I partnered with DFAS Denver, corrected the records in the Access On-Line accounts eliminating the error condition. I identified a method to deliver one-on-one training in support of the USAFE deployment of the Open Document Analysis (ODA) tool in FMSuite. By utilizing Defense Connect Online I provided training remotely, virtually eliminating the need to expend funds on Temporary Duty (TDY) travel. The results of this training produced results that went well above expectations and were noted by the ODA Program Management Office. Company Name January 2007 to July 2009 Chief, Reports Branch. Accounts Maintenance and Control City , State In my position as Chief of the Reports Branch in Accounts Maintenance & Control (AM&C) I was responsible for ensuring the development and standardization of various managerial and system reports. I was responsible for the completeness and accuracy of weekly, monthly, quarterly, semi-annual, and annual reports. My branch monitored errors in the General Accounting and Finance System (GAFS/BQ) and ensured corrective actions were accomplished. I also ensured fund balances were reconciled and reports were verified prior to release to base activities and higher headquarters. Limestone reorganized under the High Performing Organization (HPO) in January 2007 and at that time I was reassigned to AM&C, a Directorate which previously did not exist. My challenge during that time was to staff my branch, implement an aggressive training schedule, and ensure the continuity of financial reporting was maintained. As we transitioned into the HPO we continued defining the missions and functions for AM&C for the entire network. I participated in biweekly conference calls with Standards and Compliance in an effort to define missions and functions for AM&C. Worked with management in determining FTEs needed for the branch. I was responsible for developing meaningful performance standards for my employees since this branch and its functions did not previously exist. Limestone POC for an initiative to eliminate suspense accounts throughout the agency. Identified suspense accounts not initially targeted, formulated strategies to eliminate accounts or requested waivers, and participated in plans to modify processes using suspense accounts, such as the interfund suspense account. These actions provided initial progress towards meeting the Department of Treasury's mandate to discontinue suspense accounts by February 2009. Worked with staff to reduce reconciliations from $6.9 million in February 2007 to $1.1 million in August, accomplished this despite loss in experienced personnel and realigning resources to support critical initiatives in Accounts Payable. I orchestrated the transition of reporting requirements for the Transportation Financial Management System (TFMS) workload from DFAS Omaha to Limestone. After transition to Limestone encouraged staff responsible for these reports to streamline the processes. Staff automated a completely manual, time consuming process, thus eliminating potential key stroke errors and manually validating numerous spreadsheets and listings. Contributor to Federal Managers Financial Integrity Act (FMFIA) Compliance Review and establishment of assessable units. Identified inconsistencies in information provided by staff on foreign currency fluctuation adjustments. Persisted in getting higher level review of regulatory and policy guidance. Report of foreign currency fluctuation is now consistently accurate. Company Name February 2000 to January 2007 Chief, Accounts Payable Branch City , State As Chief Of Accounts Payable I was responsible for the overall management of a branch consisting of over 120 employees. My four first line supervisors were responsible for establishing priorities, schedules, and work assignments ensuring changes in workload are accounted for to minimize the impact on normal office operations. We consistently reviewed these areas and made necessary personnel moves based on shifting priorities. This was extremely important during the DFAS Denver directed database consolidations and with the assumption of the Air National Guard workload. Workload increased rapidly while staffing increased gradually, which dictated frequent priority changes and personnel moves. I also worked closely with the Major Commands supported by DFAS Limestone strengthening our partnership when workload spikes negatively impacted our customers. In December 2004, our overaged invoice percentage was nearing 25% and we had a backlog of vendor pay documents exceeding 30,000. By working with the DFAS Command Client Executives and the Major Command Comptrollers, I was instrumental in forming a strategy that included soliciting Air Force personnel assistance in document processing, identification of ""must pay now"" bills, and the formation of special action response teams dedicated to responding to our customer's most urgent requirements. As a result of these efforts, in a three month period, we were able to reduce our overaged invoice percentage by 19% and our backlog of documents to no documents over 20 days old thereby minimizing the adverse impact on customer funds. I was responsible for providing personnel feedback sessions quarterly and prepared supervisory appraisals of employees' performance and potential for advancement. Partnering with the management staff and employees, I was instrumental in establishing Employee Performance Plans that linked employee performance to established DFAS Strategies and Balance Scorecard goals. In this position as a supervisory accountant I was responsible for performing ongoing analysis of the Vendor Pay workflow and production to identify negative trends and weaknesses, ensure specific weaknesses have been corrected, and determine whether systemic or repeat issues have been identified and adequately addressed. I was required to apply a comprehensive knowledge of analysis/reporting requirements, work processes, vendor pay system structures, and data produced to resolve these issues. Utilizing my expertise with Louis II data retrieval software, I produced ad-hoc data queries for in-house and external use by our customers. These retrievals were designed to reduce the man- hours necessary to perform complex finance and accounting functions by DFAS and Air Force personnel. I was responsible for the budget resources necessary to operate the branch. In this capacity, I prepared budget over execution justifications, plan and monitor overtime costs, and control supply purchases to ensure the most cost efficient operation possible. I was required to respond to inquiries from various sources, which include, but are not limited to, vendors, DFAS management, accounting liaison offices, resource advisors, and other DFAS field sites. These inquiries required my ability to relay technical aspects of systems deficiencies to customers who are not familiar with our operation. I participated in video teleconferences, conference calls, and briefings designed to address customer and DFAS management requirements. I was called upon to explain, in laymen's terms, DFAS policy and procedures with regards to delays in payment due to various reasons. I responded to various audit reports and studies; ensuring senior management and audit personnel, understand particular situations within the Vendor Pay business process that result in these findings. Company Name February 1999 to February 2000 Chief, Recon and Reports Branch City , State In my position as Chief, Vendor Pay Reports and Recon Branch, I exercised supervision (either directly or indirectly) over 22 employees primarily in the ""525"" series in grades ranging from GS-5 through GS-8. This responsibility also included supervision of the German local national workers assigned to my duty section. I was responsible for planning, directing, and supervising the activities of the work force in the review, interpretation, processing, and reconciliation of vendor pay and accounting data and the production of timely and accurate financial statement report requirements. I participated in the development of branch policies continually reviewing and evaluating the organizational operations, work distribution, and procedures. I coordinated the activities of the assigned functions with those of other organizations to obtain the most effective correlation of financial data. Directed and provided technical guidance to subordinates in the assigned area. Assured the timeliness and accuracy of assigned workload. Planned, organized, directed, coordinated, and reviewed the work of subordinate's sections ensuring the mission and functions of the division were carried out. I managed and realigned resources, conducted program analyses, and made decisions in accordance with unit cost principles, outputs, targets, and changing budgetary constraints. I participated in long range planning, goal setting, and evaluating the subordinate staff. Interpreted and clarified branch policies and resolved operational problems. Ensured efficient utilization and professional development of my staff. I was expected to provide reasonable assurance that operations were conducted in compliance with applicable laws and that funds, property, and other assets were safeguarded against waste, loss, unauthorized use, or misappropriation. I ensured continuing and affirmative application and support of DoD and DFAS policy concerning the equal opportunity and affirmative action programs. Ensured personnel management within organizational entity under my supervision was accomplished without regard to race, color, religion, sex, age, national origin, or handicap. I kept abreast of developments, policy issuance, and other similar material in the equal opportunity field and fully supported the DoD and DFAS Equal Opportunity Program. I was responsible and accountable for the safety and health of my subordinates. I ensured personnel were trained to work safely. I enforced safety and health rules, corrected unsafe or unhealthy acts and unsafe or unhealthy mechanical or physical conditions, investigated mishaps and tool other actions necessary to ensure the safety and health of my employees. Company Name June 1995 to February 1999 Chief, Accounts Payable Branch City , State I was responsible for establishing priorities, schedules, and work assignments ensuring changes in workload are accounted for to minimize the impact on normal office operations. This was important during the DFAS Denver directed workload realighment to the Field Sites servicing our customers by Major Command. Workload increased which dictated frequent priority changes and personnel moves. I also worked closely with the Major Commands supported by DFAS Limestone strengthening our partnership when workload spikes negatively impacted our customers. I was responsible for providing personnel feedback sessions quarterly and preparedsupervisory appraisals of employees' performance and potential for advancement. As a supervisory accountant I was responsible for performing ongoing analysis of the Vendor Pay workflow and production. I identified negative trends and weaknesses, ensured specific weaknesses were corrected, and determine whether systemic or repeat issues were identified and adequately addressed. I was required to apply a comprehensive knowledge of analysis/reporting requirements, work processes, vendor pay system structures, and data produced to resolve these issues. Utilizing my knowledge with Louis II data retrieval software, I produced ad-hoc data queries for in-house and external use by our customers. These retrievals are all designed to reduce the man- hours necessary to perform complex finance and accounting functions by DFAS and Air Force personnel. I was responsible for the budget resources necessary to operate the branch. In this capacity, I prepared budget over execution justifications, plan and monitor overtime costs, and control supply purchases to ensure the most cost efficient operation possible. I was required to respond to inquiries from various sources, which include, but are not limited to, vendors, DFAS management, accounting liaison offices, resource advisors, and other DFAS field sites. These inquiries require my ability to relay technical aspects of systems deficiencies to customers who are not familiar with our operation. I participated in video teleconferences, conference calls, and briefings designed to address customer and DFAS management requirements. I was often called upon to explain, in laymen's terms, DFAS policy and procedures with regards to delays in payment due to various reasons. I was required to respond to various audit reports and studies; ensuring senior management and audit personnel, understand particular situations within the Vendor Pay business process that result in these findings. I was hand selected by the Field Site Director and Vendor Pay Site Manager to represent DFAS Limestone on a team comprised of representatives from all DFAS Denver field sites to provide training to our Air Force base level Resource Advisors. During a five week period, I provided ""Boot Camp"" training to over 400 base level personnel ensuring resource advisors were familiar with the DFAS structure and mission requirements related to funds management. Company Name June 1994 to June 1995 Accountant, Network Assistant Team City , State As a member of the Network Assistance Team, I was required to have an extensive working knowledge of DoD accounting systems, theory, policy, and procedures. I was consistently called upon to develop and implement procedures consistent with DoD regulations. Coordinated with DFAS Denver and the Omaha Field Site on the consolidation of the first geographically separated Defense Accounting Office into DFAS. In my position as a member of the Network Assistance Team I was required, upon arrival at each base level Defense Accounting Office (DAO) to provide an in-brief. This briefing identified team members, the purpose of the visit, goals, and responsibilities. Upon completion of the assignment, provided a written and oral out-brief outlining the team accomplishments during the visit. I provided recommendations to preclude recurring problems and to prepare the organization for consolidation. Company Name June 1993 to June 1994 Supervisor, Accounts Control Branch City , State I directed/supervised the accomplishment of all financial reports and statements. I was responsible for the completeness and accuracy of weekly, monthly, quarterly, semi-annual, and annual reports. Monitored errors in the General Accounting and Finance System (GAFS/BQ) and ensured corrective actions were accomplished. I also ensured fund balances were reconciled to the appropriate audit listings and verified reports prior to release to base activities and higher headquarters. I furnished accounting data to base organizations often interpreting and analyzing the data to help funds managers resolve problems and manage their programs more effectively. I attended Major Command (MAJCOM) and Headquarters level workshops to participate and contribute to accounting policy and system changes. I provided professional assistance to Data Automation relevant to processing of accounting and finance data, interpreting deficiencies in software based on output products and system related problems. I utilized my working knowledge of commercial and government accounting system principles and knowledge of Processing Centers (PCs) to review, verify, analyze, and evaluate accounting and finance operations. While serving as Chief, Account Control I ensured areas of concern were addressed, concentrating on problem areas related to the database. I analyzed computer output products to determine processing deficiencies. They included, but were not limited to, the Open Document Listing (ODL), Operating Budget Ledger (OBL), Allotment Ledger (AL), and the Accounting and Finance Workload Information Management System (A&F WIMS) Extract list. I provided technical assistance related to policy and procedural. changes required as a result of the impending base closure. Analyzed/developed and recommended improved training procedures enabling better use of system procedures ensuring governing directives were followed. I evaluated accuracy of accounting records prior to fiscal year closeout ensuring the Accounting and Finance Officer could certify their accuracy as required by regulation. Examined accounting transactions and documents to ensure they conformed to established accounting policy and principles. Coordinated and directed fiscal year end conversion for the GAFS and Integrated Accounts Payable System (IAPS). Education Northern Maine Community College 1994 Associate : Accounting City , State , USA Emphasis in Business 1994 Associates : Accounting City , State , USA GPA: GPA: 3.41 Accounting GPA: 3.41 174 Hours, Quarter Attended Husson College, major Accounting 78 semester hours toward Bachelors degree. Professional Military Comptroller School, 6wk, 4-98; Managerial Accounting I, 09-98; Interested-Based Bargaining Training for Management, 24hrs, 09-01; Auditing Methods and Concepts 09-98; Organizational Leadership, 32hrs, 07-03; Management Development II, 32hrs, 07-03. Certifications Certified Defense Financial Manager, CDFM, May 2005 Interests American Society Of Military Comptrollers Additional Information Skills Accounting; General Accounting; Accounts Payable; Program Management. ",18 " SENIOR CONSTRUCTION MANAGER Summary Construction Manager / On - Site Project Manager   Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with a talent for leading by example and inspiring peak performance. History in turning ""problemed"" subdivisions into profitable projects through delivery of cost savings solutions and alternative scheduling techniques that allowed for more even flow of construction. Decisive, results oriented building professional offering 18+ years of experience in the construction industry with the last 10 years focused on project management. Offering a range of talents in scheduling/ expediting, customer service, sales, purchasing, estimating, land development, construction techniques and safety. Driven by new challenges and desire to be successful in all endeavors. Excel in fast paced settings that require multi tasking to complete complex tasks. Summary of Qualifications Concrete estimation Permit processing Baseline schedules creation Site safety coordinator Safe job site set-up Building codes and regulations Blueprint fluency Power and hand tool operation Residential construction specialist Multi Family construction specialist MS Office proficient Organized and detail-oriented Project budgeting Cost control Budgeting and forecasting Customer relations specialist Process improvement Multi-unit operations management Risk management Vendor sourcing Quality assurance and control Certified Purchasing Manager (CPM) Purchasing and procurement Unsurpassed work ethic Results-oriented Cost reduction and containment Contract management Microsoft Office Suite expert Productivity improvement Work flow planning Accomplishments 2000 - 2008 Centex Homes * Mansfield Farms - Suffolk Virginia - 150 Home Subdivision * Mallory Square - Chesapeake Virginia - 25 Home Subdivision * Braddock Landing - Chesapeake Virginia - 55 Home Subdivision * Orchards at Glenwood - Virginia Beach - 61 Home Subdivision * Courthouse Springs - Gloucester Virginia - 32 Home Subdivision * Courthouse Square - Gloucester Virginia - 86 Home Subdivision * Eagle Lake - Chesapeake Virginia - 99 Home Subdivision 2008 - 2011 Eagle Construction www.eagleofva.com * Eagle Pointe - Chesapeake Virginia - 170 Homes Subdivision 2011 - 2015 Breeden Construction LLC www.thebreedencompany.com/ * Cambria at Cornerstone Phase 1 - 276 Unit Luxury Apartment Community * Cambria at Cornerstone Phase 2 - 180 Unit Luxury Apartment Community * Red Knot at Edinburgh - 438 Unit Luxury Apartment Community * Aqua at 25th Street - 147 Unit Luxury Apartment Community (Current Project) Experience Company Name City , State Senior Construction Manager 12/2011 to 07/2015 Hired to oversee construction of an Award Winning Luxury Apartment Community in the Town Center area of Virginia Beach. Managed site from the clearing stages of Land Development through completion of the project in early 2013. The site consisted of 24 buildings (480 units), 2 fitness centers, a clubhouse, 2 pools and several ground breaking amenities. Currently working on third project in four years with Breeden Construction LLC Carefully coordinated plans and specs using marketing programming standards. Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants. Educated general contractor personnel on the quality standards throughout the construction process. Trained the community service manager on turnover procedures, quality standards and project-specific systems orientation. Submitted all project closeout documents in accordance with the contract. Monitored the safety of all construction activities, making on-site personnel safety the top priority. Company Name City , State Senior Construction Manager 01/2008 to 12/2011 Managed construction of an active adult community in Chesapeake Virginia. Responsible for managing 4 superintendents while development was under construction. Reviewed time lines and project schedules and adjusted based on production. Responsible for construction budgets, change orders, payroll and subcontractor fund allocations. Contract review and negotiations with subcontractors. Site / Land Development management during golf course alteration for new home construction. Drafted action plans and led meetings with department executives to review project status and proposed changes. Delivered status reports to stakeholders for budgeting and planning purposes. Collaborated with cross-functional teams to draft project schedules and plans. Company Name City , State Senior Project Manager 04/2000 to 01/2008 Recruited to company by Division President for the purpose of turning around projects that were behind schedule and over budget. Personally revamped schedules to make up for production failures and created an even flow system that allowed for more streamlined construction procedures. Managed multiple construction projects in Hampton Roads from Land Development to community completion. Homes were move in ready on average two weeks prior to closing and were always at or under budget. Served as the single point of contact for project scheduling and changes. Company Name City , State Construction / Warranty Manager 01/1998 to 01/2000 Oversee construction of a multi-million dollar custom home subdivision in Virginia Beach. Responsibilities included: Scheduling contractors, budget management, quality control, purchase orders, customer service and payment to tradesmen after completion of work. Education BA : Business Administration 1998 Old Dominion University , City , State Business Administration High School Diploma 1993 First Colonial High School , City , State Honors Graduate Certifications CFC Certification Certified Lead Renovator Storm Water Pollution Prevention IICRC Certification HVAC 1 & 2 ( AES NORFOLK) CPR & First Aid RLD Certification OSHA 30 Awards and Recognition Manage construction of 2 showcase home in Homearama for Dragas Homes, 2000. Participated in the construction of Two Habitat for Humanity homes in Portsmouth, Virginia with Centex Homes, 2005. J.D Power and Associates award winner for customer service, new home construction 2006. Assist Sales and Marketing departments capture sales to be #1 in the Nation two consecutive years in the Hampton Roads Division of Centex Homes 2006 &2007. Successfully managed the construction of over 500 homes while never missing a projected closing date and finishing homes at or under budget. Technical Expertise Construction Project Management Project Planning and Execution Purchasing and Estimating Blueprint Revisions Budget Management Materials Management Trade Partner, Subcontractor and Customer Relations Microsoft Office Microsoft Project AutoCAD SAP Construction Management Software ",19 " SUBSTITUTE TEACHER Professional Summary A self-motivated, results oriented, and resourceful professional focused on delivering compassionate patient experiences; accompanied by organizational, problem-solving, interpersonal, communications, and excellent customer service skills; and over 10 years in social services within the health care family and community. In addition to being an advocate for promoting happy, healthy, and balanced individuals, I am proactive, and adept at interacting effectively with the ability to multi-task effectively. Core Qualifications Critical thinker Understands medical procedures Effectively Influences others Good written communication Relationship and team building Medical terminology knowledge Cultural awareness and sensitivity CPR (Certified) Maintains Strict Confidentiality Certified CNA/HHA & Medical Assistant Accomplishments Received ""Award for Outstanding Performance"" as Housekeeping Manager for the cleanness Comfort Suites Inn Hotel in our region. Received ""Awards for Deans list "" Acted as the department ""go-to"" person for challenging calls and clients. Over ten years in volunteering in summer basketball camp and PADS homeless shelter. Experience Substitute Teacher Aug 2014 to Current Company Name － City , State Filled in for absent teachers in emergency and on short and medium term assignments Followed teaching programs set by regular teachers and prepared outlines when necessary Set and corrected homework assignment and projects Fostered safe, positive and supportive learning environment Ensured good order and behavior in and out of class Respected confidentiality of information Adhered to non-discriminatory policies and guidelines. Event Planner Jun 2013 to Current Company Name － City , State Provide personal catering event services to Health Fairs, Senior Community Events, Hospital Events, and Health Care CEO's and Physicians Act as menu consultant for all food and beverage selections Arrange event décor Oversee room set up, food preparation, and other venue operations Act as on-site liaison between Your Way Catering and venue operations staff. Medical Assistant/Hyperbaric Chamber Technician Apr 2011 to Mar 2013 Company Name － City , State Responsible for recording patient vitals, i.e. temperature, pulse and respiration rates, and blood pressure as well as patient examination room prep Responsible for cleaning and dressing wounds Responsible for explaining treatment procedures to patients Accountable for collecting and preparing laboratory specimens Responsible for regulating patient's oxygen levels during hyperbaric chamber therapy Familiar with practices, standard concepts, and procedures Acquainted with performing necessary maintenance to systems; and operating and monitoring hyperbaric chamber other hyperbaric support systems Responsible for using computerized applications for scheduling and various administrative duties. Home Health Aide Sep 2004 to Jul 2009 Company Name － City , State Assisted with resident bathing, grooming, meal prep, and medication management Responsible for recording resident's vitals, i.e. temperature, pulse and respiration rates, and blood pressure Assisted with residence adaptability/transference to wheelchair and adaptive equipment Monitored, and reported abnormalities and/or deviations in resident's health stats Provided safe and direct personal care to residence as defined in the Home Care Aide program Fulfilled agency responsibilities by completing all required documents accurately and timely Participated in all required agency meetings Identified and reported process improvements opportunities within the home in order to enhance the quality of service provided. Health Clerk Aug 2001 to Aug 2004 Company Name － City , State Performed various administrative duties; and assisted in student registration Responsible for record keeping, appointment setting, greetings, phones, and supply inventory Responsible for application of first aid treatment (if required) Administered medications to students with mental disorders Monitored treatments as well as compiled data, and maintained student documents Conducted vision and hearing screenings Interviewed parents for IEP meetings. Education Bachelor of Arts , Psychology /minor Social Work 2012 GOVERNOR STATE UNIVERSITY － City , State Psychology /minor Social Work Associate of Science , Psychology 2004 South Suburban College － City , State Psychology Skills adaptive equipment, administrative duties, appointment setting, agency, blood pressure, CNA, consultant, CPR (Certified, first aid, Home Care, team building, meal prep, Medical terminology, medication management, meetings, bathing, policies, quality, record keeping, recording, scheduling, supply inventory, teaching, phones, therapy, vision, wounds, written communication ",4 " MARKETING & COMMUNICATIONS EXECUTIVE Executive Profile Creative leader offering rich career experience in corporate communications for domestic and global brands and strategic communications for use on social media, internal operations, and multi-media production. Successfully communicates brand messages to impressive heights through story-telling; key to transforming ideas into realities. Achievements include product penetration, brand recognition and value, brand and image awareness, visual communications, and public relations campaign management/execution. Recognized skills in content development, project planning/management, multi-million-dollar budget oversight, business development, advertising, and agency management. Skill Highlights Persuasive Leader Skilled Negotiator Brand Champion Revenue Generator Communications Branding Strategic Planning Operations Social Media Marketing Digital Production Budgeting Project Planning & Execution Business Development Support Customer Service Leadership Sales Core Accomplishments Capitalize on story-telling talents and visionary approach to communicate corporate accomplishments across all media including success in global media platforms such as YouTube, Twitter, Facebook, LinkedIn, Instagram, Vimeo, and Tumblr Principal player that navigated Robert Redford's Sundance TV from conceptualization through launch. Collaborated with television and feature film producers and distributors, cemented 12+ national partnerships, and spearheaded public relations and corporate communications campaigns that garnered global coverage. Developed communication positioning that boosted entity from a premium-only subscriber base to recognition as a vital entertainment channel Contributed to millions of dollars in sales by architecting awareness and communications strategies for the issue or re-issue of Disney films such as “Cinderella,” “Jungle Book II,” “Annie,” and other popular films. Crafted a brand identity for actor/director Kenneth Branagh, directors Ang Lee and Anthony Minghella, and actress Julia Roberts, among others. Collaborated on projects involving industry giants such as Steven Spielberg, Spike Lee, Ridley Scott, and others Introduced aggressive marketing and public relations campaigns to launch several film distribution companies Professional Experience City 01/1995 to 04/2016 Marketing & Communications Executive Company Name － City , State Highly successful firm that has provided public relations and corporate communications services to more than 100 national and global clients. Track record of success market identification and penetration, competitive differentiation, corporate image improvements, new business development, content development and awareness. Controlled budgets ranging up to $20 million. Instrumental in generating 1+ million Internet viewers by devising aggressive public relations and communications campaign to support the introduction of Quincy Jones III's revolutionary health initiative ""Feel Rich."" Accelerated public awareness of critical Diabetes care across the nation by writing and producing more than 30 entertaining and informative stories for CNBC's show ""D-Life,"" which prompted tens of thousands of Internet viewings. Successfully wrote and produced over 75 digital marketing pieces, and wrote and produced in excess of 100 segments for brands such as Apple TV ESPN, CNBC, and DirecTV, among others. Traveled globally to write and produce stories for Warner Brothers, Disney, Universal Studios, ESPN, CNBC, DirecTV, and the History Channel. Garnered interviews with scores of celebrities including Magic Johnson, Dustin Hoffman, Matthew McConaughey, the President of the United States' former personal physician, and many others. Presided over public relations projects designed to boost after-theatrical sales revenue for more than 200 home entertainment/VOD films such as ""The 40 Year Old Virgin,"" ""Munich,"" and ""American Gangster."" Engineered successful strategies in foreign markets and across DVD, VOD, and pay TV sectors to accelerate sales. 01/1988 to 01/1995 Vice President, Marketing & Public Relations Company Name － City , State Managed over 25 global staff members and architected over 50 public relations campaigns and initiatives proving to be pivotal to capturing Oscar nominations and awards. Cultivated the public relations efforts when company went public. Led all efforts for corporate communications. Projects included : Madness of King George, Ang Lee's Wedding Banquet & Eat Drink Man Woman, Kenneth Branagh's Much Ado About Nothing; Oversaw the public relations and communications for the worldwide launch and multi-season success for iconic American Gladiators series Education Bachelor of Arts : English Literature UC SANTA BARBARA － City , State Credentials Content development, corporate communications, health care, new business development, producing, public relations, sales, stories, strategic planning ",20 " PUBLIC RELATIONS SPECIALIST https://chelseapensapiece.wordpress.com/ Professional Summary Highly ambitious communications professional, excellent at juggling multiple tasks and working under pressure. Broad experience across military, healthcare, and engineering industries. Skills Media Relations Media Communications Digital Marketing Research Strategic Planning Social media Social Media Analysis Content Management Systems Strong verbal communication Project management Work History Public Relations Specialist , 03/2017 to Current Company Name – City , State Author news releases, pitches, blogs,  CEO letters, articles and commentaries for various platforms to include trade publications, statistical reports, online blogs and other forms of external media Provides staff assistance in carrying out information and strategic marketing programs of NCCPA  Prepare and draft press releases biannually for more than 50 recipients of the Certificate of Added Credentials   Script, host and record quarterly podcasts on topics related to certification, health philanthropy, exam development Research emerging trends and topics in healthcare for fact sheets and news pitches to healthcare journalists  Attend healthcare conferences to promote the value of the certification process  Social media contributor Create monthly staff newsletter Public Affairs Specialist , 12/2010 to Current Company Name – City , State Prepares and distributes written and visual information for external and internal audiences  Author regular mission-related stories for base publications and public websites; several articles re-released to wider audiences on Air Force Reserve Command platforms to include social media sites. Maximize the base's public website usage by linking traffic with social media stories and posts created on the wing's Facebook page.  Copy-edit and design layouts for base publications . Provide public affairs support during media events: Coordinated transport to Puerto Rico for NBC national news team and Fox News national news team during Hurricane Maria Recovery operations Streamline personnel tracking system to enhance inclusiveness and base morale. Photographs retirements, promotions and other major events for base's digital publication. Public Affairs Specialist , 08/2014 to 03/2017 Company Name – City , State Subject matter expert on digital information distribution systems: Updated and managed the public website via the USACE AFPIMS system  Designed website for CSS Georgia recovery effort which became a favorite among public audiences, bringing high-traffic to the website  Created congressional webpages, eliminating need to carry bulky discs to congressional visits  Searched, created, & dispatched the news clips daily - on average two hours sooner than expectation. Ensured all content produced by Corporate Communications Office gets exposure in other DoD channels: DVIDS, Army CORE, Public Works Digest & more  Managed district's Intranet site and turned it into a quick and convenient source of information for the workforce  Invested weeks into overhauling a new interface that hosts the most relevant info, increased visual appeal and is more user friendly  Established and executed an updating protocol that ensures the Intranet is a timely source of information with relevant updates Reorganized the site making nearly all of the content available within two clicks, directed and managed the design of new icons, reduced scrolling, trimmed clutter, and archived dated information. Authored articles and blog posts that included rainfall updates, employee recognition, civil works projects, deployments & STEM outreach  Assumed social media management duties in absence of primary manager  Connected social media to the public website by installing a plug-in that enabled Facebook and Twitter feeds to display on home page  Interviewed subject matter experts, drafts and publishes feature stories for external and internal audiences  Mastered the interview process to include research and preparation, putting the subject at ease, knowing the right questions and being conscious of other people's time  Adopted new communication techniques and applies them creatively to dynamic & evolving environments. Instrumental in successful execution of the District's change of command  Created, arranged & managed Change of Command information webpage  Updated photo boards in the commander's gallery and functioned as an usher for commander & dignitaries  Made professional development & self-improvement a priority Job Related Training Leadership Development Program, Level 1 (USACE, Savannah District, Savannah, Georgia) Scheduled completion: June 2016 CES Action Officer Development Course (USACE, Savannah District, Savannah, Georgia) Completed: March 2016 Airman Leadership School Distance Learning (Georgia Air National Guard, Savannah, Georgia) Completed: March 2016 CES Basic Course, Phase I (USACE, Savannah District, Savannah, Georgia) Completed: October 2015 CES Foundational Course (USACE, Savannah District, Savannah, Georgia) Completed: May 2015 Basic Public Affairs Specialist Course- Honor Graduate (Defense Information School, Ft. Meade, MD) Graduated: May 2011 News University courses: “Writing for clarity”, “The Art of the Interview”, “Making Writing Clean &Precise”, “Reporting with video” and other topics (USACE, Savannah District, Savannah, Georgia) Completed: August 2015 Education Bachelor's : Journalism, Public Relations , 2008 Georgia State University - City Minor in Marketing Certificate : Basic Public Affairs Specialist Course , 2011 Defense Information School - City Associate's Degree : Mass Communications , 2017 Community College of the Air Force - City Affiliations Public Relations Society of America, 2018 Software Competencies Strong proficiency in Microsoft Office 2013 and Adobe Creative Cloud Suite (CS6 2014) Publications Physician's Practice (monthly) KevinMD (January 2018) MedPage (April 2018) The Corps Environment (July 2015) Public Works Digest (July/August/Sept 2015)  Foreign Affairs Magazine (October 2015)  The Frontline newspaper (July and August 2015)  ",20 " GENERAL MANAGER Summary Dedicated enthusiast with years of experience in sports, health, and fitness related settings. Passionate about helping others set and reach their goals in a wide variety of ways. Respected builder and leader of customer-focused teams who are committed to providing superior customer service. Lead by example and ensure the execution of all safety, security, quality and company operation policies. Experience January 2015 to November 2015 Company Name － City , State General Manager March 2015 to November 2015 Assistant Manager January 2015 to March 2015 Promoted to manager position to recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians. Responsible for the oversight of gym operations to ensure an exceptional ""Judgement Free"" member experience as well as a financially successful club. Accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development. Created and maintained a welcoming atmosphere for all members, prospective members and guests and ensured staff followed superior customer service guidelines. Managed marketing efforts by ensuring that the staff was aware and trained on all marketing promotions. Tracked statistics and reports (weekly, monthly, annually). Prepared all HR related forms and sent to Corporate Payroll Team Ordered supplies using specific budget based on club requirements. DRxD Pharmacy Associate December 2013 to October 2014 Company Name － City , State Responsible for the presentation & coordination of the bedside discharge medication delivery program for assigned. units/services & patients, with reporting responsibility to the Integration Manager or Coordinator. For patients accepting DRxD program, ensured patient enrollment, bedside delivery of medications & successful completion of program requirements at discharge. Effectively collaborated and worked in concert with other DRxD associates and pharmacy personnel to ensure successful delivery of the program. Education BS : Kinesiology , 12/12 University of Montevallo － City , State Kinesiology Completed numerous courses in sports, health, and fitness with concentration in health promotion. First Aid/CPR/AED Certified Skills budget, Conflict Resolution, CPR, Customer Service, delivery, employee training, First Aid, forms, health promotion, HR, Leadership, Teambuilding, marketing, Multi-tasking, Payroll, personnel, reporting, statistics, Supervision, Time Management ",7 " PRODUCT SPECIALIST Professional Summary Seeking a full-time opportunity that relates to Business Administration Core Qualifications Critical thinking Eye for detail Effective multi-tasker Verbal communication Territory growth Business development Strategic planning Time management ability Experience 10/2015 to Current Product Specialist Company Name － City , State Checked in vendors Changed and verified prices Created and tested promotions Emphasized fast, friendly customer service Offered product recommendations when appropriate 10/2014 to 10/2015 Sales Representative Company Name － City , State Cold-called prospective customers to build relationship Maintained productive relationships with existing customers through exceptional follow-up after sales Delivered products to customers in timely manner Established new customer accounts Evaluated competitors and performed market research Achieved monthly sales goals 05/2014 to 05/2016 Fitness Coach Company Name － City , State Suggested exercise modifications to individual students to avoid strain and injury Encouraged members to continue attending group fitness classes Corrected dangerous movements and suggested alternate exercises Talked one-on-one with members about their fitness needs and eating habits 11/2009 to 10/2014 Assistant Manager Company Name － City , State Executed cash transactions quickly and accurately Greeted all customers Oversaw overnight store operations, including staff assignments and production lists Delegated tasks to team members to optimize productivity Supervised 5-7 employees per shift Ordered and shelved weekly sale items for customers Developed positive vendor relationships Verified inventory counts Bookkeeping back-up Education November 2015 Business Administration AIB College of Business － City , State Business Administration May 2014 Business Administration Des Moines Area Community College － City , State Business Administration Personal Information Place of Birth: Pella, Iowa Date of Birth: March 16th, 1993 Present Resident in Knoxville, Iowa Sex: Female Status: Married Hobbies: Travel, Hiking, Biking, Reading, Writing Skills Microsoft Office (Word, Excel, Outlook, and PowerPoint), great organizational skills, self-starter, excellent problem solver Additional Information Volunteer Work (March 2015 to Current) Marion County Humane Society, Knoxville, Iowa walked dogs worked on obedience training ",7 " ENGINEER Summary Work Ethic,  Personal Ownership, Responsibility, Adaptability, ability to learn quickly and accurately, Positive attitude, Timeliness, Positive appearance and customer interactions.    Highlights Microsoft Office Suite expert Conceptual thinker Self-motivated professional Experience March 2015 to Current Company Name City , State Engineer Assisted customers with complaints. Performed routine maintenance. Troubleshot electronic parts of the building. Recorded guest comments or complaints, referring customers to managers as necessary. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems. Issued room keys and escort instructions to bellhops. Prepared sheetrock, metal and wood surfaces for painting. Refinished household furniture such as desks, chairs, tables and bookcases. Coordinated and completed ongoing routine painting of the exterior and interior of the properties. Collaborated with electricians, carpenters and mechanics to complete construction projects. Completed basic plumbing, electrical, carpentry and HVAC duties. Operated compressors, striping machines, sandblasters and spray equipment. Completed and updated all work orders, records of service calls and work logs. Covered floors before prepping, priming and painting all surfaces. January 2012 to Current Company Name City , State Handyman Transfer tools, parts, equipment, and supplies to and from work stations and other areas. Disassemble broken or defective equipment to facilitate repair and reassemble equipment when repairs are complete. Install or replace machinery, equipment, and new or replacement parts and instruments, using hand or power tools. Examine and test machinery, equipment, components, and parts for defects to ensure proper functioning. Hold or supply tools, parts, equipment, and supplies for other workers. Position vehicles, machinery, equipment, physical structures, and other objects for assembly or installation, using hand tools, power tools, and moving equipment. Adjust, connect, or disconnect wiring, piping, tubing, and other parts, using hand or power tools. Clean or lubricate vehicles, machinery, equipment, instruments, tools, work areas, and other objects, using hand tools, power tools, and cleaning equipment. Assemble and maintain physical structures, using hand or power tools. Tend and observe equipment and machinery to verify efficient and safe operation. Apply protective materials to equipment, components, and parts to prevent defects and corrosion. Order new parts to maintain inventory. Diagnose electrical problems and install and rewire electrical components. Prepare work stations for use by mechanics and repairers. January 2004 to September 2013 Company Name City , State Healthcare Provider Provided Healthcare for at Home Patient. January 2000 to January 2004 Company Name City , State Arcade Repairman / Technician Fill machines with products, ingredients, money, and other supplies. Keep records of merchandise distributed and money collected. Collect coins and bills from machines, prepare invoices, and settle accounts with concessionaires. Make service calls to maintain and repair machines. Inspect machines and meters to determine causes of malfunctions and fix minor problems such as jammed bills or stuck products. Test machines to determine proper functioning. Contact other repair personnel or make arrangements for the removal of machines in cases where major repairs are required. Clean and oil machine parts. Record transaction information on forms or logs, and notify designated personnel of discrepancies. Adjust machine pressure gauges and thermostats. Maintain records of machine maintenance and repair. Replace malfunctioning parts, such as worn magnetic heads on automatic teller machine ATM) card readers. Adjust and repair coin, vending, or amusement machines and meters and replace defective mechanical and electrical parts, using hand tools, soldering irons, and diagrams. Order parts needed for machine repairs. Disassemble and assemble machines, according to specifications and using hand and power tools. Install machines, making the necessary water and electrical connections in compliance with codes. Refer to manuals and wiring diagrams to gather information needed to repair machines. Transport machines to installation sites. Prepare repair cost estimates. Education Aug 2000 Traverse City West High School City , State , United States High School Diploma Valencia College City , State , USA Associate of Arts : Graphic Art and Design Skills Typing (Greater then 40 words a minute) Networking (Computer) Computer Management Rebuild/Repair Computer (Hardware) Computer Software Installation (Operating Systems) Photoshop Experience Excel Experience Microsoft Office Experience Spreadsheet Experience Power Point Experience ",6 " INTERIOR DESIGNER Summary Successful Design Consultant with over 26 years of experience. Who manages large-scale interior and exterior projects from low to high-end residential homes. Capable Interior Designer equipped with a can-do attitude who leverages the valuable design insight gained from past creations. Enthusiastic and confident demeanor enables customers to feel at ease with the design process. Exhibits sophisticated taste and a unique design style. Highlights Concept development Space planning Color and material application Strong leader Product specifications Interior architectural detailing Proficient with furniture systems Accomplishments Successful Interior Design Consultant for 27 years. Managed and supervised large-scale remodeling of. interior and exterior projects. Including average to high-end residential homes and historical homes . Experience 07/2007 to Current Interior Designer Company Name - City , State Worked with Dr Vettese for over 18 years. I have done over 9 homes in the US and Mexico. Produced content for material boards and specification binders for presentation and construction.Successfully assisted clients in choosing furnishings that were consistent with their preferences and budget.Developed interior design concepts and prepared interior systems and finishes.Reviewed project costs, budgets and adherence to schedules.Visited home sites when necessary to assess and fulfill customer needs.Ensured that the project vision and design intent were reflected. 08/2012 Company Name - City , State Maintained accurate specifications for each project.Ensured that the project vision and design intent were reflected.Visited home sites when necessary to assess and fulfill customer needs. 01/2012 to 07/2013 International Representative Company Name - City , State Introduced sustainable homes to third world countries. Trained in off-the- grid home construction. Created professional presentations to creatively communicate design intent and direction. Education 1987 Associate of Arts : Arts Roosevelt University - City , State , USA Arts 1985 High School Diploma : General Education Calvin Coolidge High School - City , State , USA Skills Budgets, color, content, clients, direction. Graphic, interior design, presentations, space planning, specification, and vision. ",1 " SELF-SUSTAINING ENGINEERING TECHNICIAN Summary Versatile Self Sustaining Engineering Fabrication Technician adept at managing projects and resolving issues as well as hardware troubleshooting. Highly effective at working independently and as part of a team. Recently worked in Diffusion Furnace while making 300mm Wafers. Previously worked in Wet Etch and Plasma Asher while making 200mm and transitioning into the 300mm Wafers. I have an impressive blend of technical expertise and people skills. Committed to providing quality and consistent technical support. Experience 10/2000 to Current Self-Sustaining Engineering Technician Company Name － City , State Diffusion Fabrication Technician currently making 300mm wafers. Lead Operation Trainer. Run operational tests on systems and equipment to reinforce proper processes and remedy malfunctions. Rotating Area Coordinator which includes distributing work schedules to other technicians. Plasma Asher as well as Wet Etch Fabrication Technician making 200mm and then 300mm Wafers. Lead Level 3 Maintenance Technician and Level 2 Process Technician. Helped create Level 3 Maintenance training classes to ensure proper training is accomplished. Former Member of the Fab Emergency Response Team. 08/1999 to 09/1999 Production Technician Company Name － City , State Built and tested Ultrasonic Bio microscope and other eye care products from start to finish by inspecting and testing. circuit boards and building the product. Involved in the improving and implementing test procedures for all circuit boards. to insure they run properly. 08/1998 to 08/1999 Electronic Technician Company Name － City , State Troubleshooting and repair of 100 modems per night on average. Helped run other areas of the fabrication line when needed. Education 2000 Bachelor of Science : Electronic Engineering Electronics Engineering Field ITT Techinical Institute － City , State GPA: GPA: 8 Electronic Engineering Electronics Engineering Field Skills Excellent communication, inspecting, Team Lead, modems, processes, Scheduling, Technician, Trainer, Troubleshooting ",17 " ADJUSTER Experience Adjuster , 07/2018 to Current Company Name – City , State Manage, Investigate, evaluate and negotiate moderate to high exposure, complex coverage and liability claims resulting from automobile accidents. Communicate with insureds, claimants, witnesses, police and other parties in order to gather information regarding coverage and liability. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Evaluate medical records, demand packages on injury claims to determine valuation of each claim using Mitchell Decision Point and Claims IQ. Negotiate settlement of injury claims with attorneys within the first 60 days. Identify fraud indicators for special investigation referral. Recognize recovery opportunities in regards to subrogation and salvage. 10/2016 to 06/2018 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, complex coverage and liability claims resulting from automobile accidents. Recognize excess exposures and effectively communicate verbally and in writing to all parties. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Negotiate timely and appropriate settlements with claimants, insureds and attorneys and issue payments. Identify and refer suspicious claims to a Special Investigation Unit. Recognize recovery opportunities in regards to subrogation and salvage. 07/2015 to 10/2016 Company Name – City , State Investigate, evaluate, negotiate and settle 1st and 3rd party homeowners property claims ranging from low to high complexity. Managed third party vendors for temporary housing, handling claims in compliance with various state guidelines. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Facilitated services of local police departments and vendors to assist insured with coordination of emergency benefits and services. Recognized and Processed claims as needed for subrogation. 10/2006 to 06/2015 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, multi vehicle, disputed/undisputed liability claims. Interact effectively with customers, lawyers, medical providers, insurance agents and other public personnel involved in the claims process. Document claims files accurately and promptly while maintain company metric goals. Provide excellent customer service while delivering difficult conversations. Mentoring less experienced adjusters and assisting in their training and development. Work History Adjuster , 07/2018 to Current Company Name – City , State Manage, Investigate, evaluate and negotiate moderate to high exposure, complex coverage and liability claims resulting from automobile accidents. Communicate with insureds, claimants, witnesses, police and other parties in order to gather information regarding coverage and liability. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Evaluate medical records, demand packages on injury claims to determine valuation of each claim using Mitchell Decision Point and Claims IQ. Negotiate settlement of injury claims with attorneys within the first 60 days. Identify fraud indicators for special investigation referral. Recognize recovery opportunities in regards to subrogation and salvage. 10/2016 to 06/2018 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, complex coverage and liability claims resulting from automobile accidents. Recognize excess exposures and effectively communicate verbally and in writing to all parties. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Negotiate timely and appropriate settlements with claimants, insureds and attorneys and issue payments. Identify and refer suspicious claims to a Special Investigation Unit. Recognize recovery opportunities in regards to subrogation and salvage. 07/2015 to 10/2016 Company Name – City , State Investigate, evaluate, negotiate and settle 1st and 3rd party homeowners property claims ranging from low to high complexity. Managed third party vendors for temporary housing, handling claims in compliance with various state guidelines. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Facilitated services of local police departments and vendors to assist insured with coordination of emergency benefits and services. Recognized and Processed claims as needed for subrogation. 10/2006 to 06/2015 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, multi vehicle, disputed/undisputed liability claims. Interact effectively with customers, lawyers, medical providers, insurance agents and other public personnel involved in the claims process. Document claims files accurately and promptly while maintain company metric goals. Provide excellent customer service while delivering difficult conversations. Mentoring less experienced adjusters and assisting in their training and development. Education High School Diploma John F. Kennedy High School Summary Insurance Claims Adjuster with 12 year background in the auto and homeowners insurance industry. Looking to build a long term career with a dynamic company that allows opportunity for career growth. Designated Home State All-Lines Adjuster's License Team- Orientated candidate who is able to provide assistance where needed to complete tasks. Communicate effectively with the ability to adjust to the audience as necessary. Licensed property and casualty adjuster with multiple licenses for several states. Highlights Benefits Excellent customer service Customer service Insurance IQ Mentoring Personnel Police Settlements Phone Valuation Written Negotiation skills Time management Data analysis Personable Skills Benefits, excellent customer service, customer service, insurance, IQ, mentoring, personnel, police, settlements, phone, valuation, written ",13 " ACCOUNTANT Summary Several years experience in providing information and creating software solutions for business needs and efficiencies. Three plus years experience in varying accounting positions. Work well independently and as part of a team. Knowledgeable in use of MS Office products. Skills Excel spreadsheets Meticulous attention to detail Self-directed Results-oriented Professional and mature Strong problem solver Dedicated team player Understands grammar Experience 01/2009 to 02/2010 Accountant Company Name － City , State Prepared, amended and reviewed individual income tax returns. Assisted in individual tax planning and preparation of corporate income tax returns. 01/1993 to Current Data Processing Manager/Programmer Company Name － City , State The nation's largest independent corn and soybean seed company, focused on developing the world's best- performing corn & soybean seed. Responsible for enhancements to software written in COBOL and CL on an IBM System i (AS/400, iSeries, Power System). Assist management and other staff with information needs and questions. Design, develop, test and document modifications to Accounts Receivable, Orders, Inventory, Growers, Billing, Miscellaneous Invoicing, General Ledger, Accounts Payable, Payroll, Bank Reconciliation and Budgeting. Provide information to management through reports, queries, spreadsheets, maps, written documents and verbally. Support and train employees in software changes. Schedule and monitor system backup; restore information when needed. Design and maintain resource and password security. Select Accomplishments: Automate emailing of statements to account managers Create maps for management Automate creation of cash management spreadsheet Automate end of year sales reporting Transfer grower pricing information to Accounts Payable File W-2s, state W-2 and SUTA reports electronically Payroll direct deposit and 401k benefit Add/increase/remove fields in the database (account number, product code) Developed and modified software for various marketing/pricing programs Converted software from S/36 environment to native (OCL to CL, 1985 COBOL standards) Design, develop and test underlying database used in web portal created by consultants Direct deposit of checks to a select group of vendors Developed Bank Reconciliation and Financial Statement consolidation applications Program interfaces between AS/400 & KRONOS (employee and hour information) Enhancement to allow access to select information by outside account managers via dial-up Reviewed/changed programs where necessary for the year 2000 (increase year from 2 to 4 digits) Developed bill of lading application to interface with Inventory and Accounts Receivable. 01/1991 to 01/1992 Supervisor of Accounting Company Name － City , State A member-owned, not-for-profit electric cooperative serving farms, homes & businesses in northwest IA. Supervised the General Accounting system, including the preparation of timely and accurate financial reports and the maintenance of the general ledger, subsidiary ledgers and related records in accordance with GAAP and the REA system of accounting. Supervised the non-energy related Accounts Receivable, Accounts Payable, Payroll, Cash Management and Work Order accounting systems work performed by three people. Responsible for employee training and performance evaluations within the department. 01/1991 Programmer Company Name － City , State Modified existing software written in COBOL on the IBM System/36 to price products according to the client's specifications. Designed and programmed an Inventory system that interfaced with the existing invoicing system. 01/1981 to 01/1990 Programmer Company Name － City , State A software development company specializing in Pharmacy, Seed and Banking applications. Responsible for program development and modifications in COBOL (5 years) and BASIC (5 years). Hardware included System/36, AS/400 (36 environment), PC's, 5120, System/23 and System/34. Software experience included General Accounting, Seed Industry, Pharmacy, Banking and Trucking. Consulted with customers to determine special needsand modified software accordingly. Backup to the support department in providing installation, training and telephone assistance to customers. Assisted the sales department with demonstrations and technical questions. Wrote software documentation. Designed Payroll tax calculation program to accommodate tax withholding for majority of states Instrumental in design of Order Entry application. 01/1980 to 01/1981 Staff Accountant Company Name － City , State Bank with headquarters in Minneapolis, MN that later merged with Wells Fargo & Co. Responsible for the preparation of month-end financial statements, quarterly Call Reports and internal reports. Balanced or monitored the balancing of all subsidiary ledgers to general ledger on a monthly basis. Reviewed income and expense accounts for proper classification. Wrote BASIC computer programs. Participated in the bank's business development program. Education and Training August 1980 Bachelor of Arts : Accounting Mathematics Computer Science University of Northern Iowa - Cedar Falls Accounting Mathematics Computer Science May 1980 Passed Certified Public Accountant exam, - State of Iowa certificate Skills accounting, General Accounting, accounting systems, Accounts Payable, Accounts Receivable, AS/400, Automate, Backup, Bank Reconciliation, Bank Reconciliation, Banking, BASIC, Billing, Budgeting, business consulting, business development, Cash Management, cash management, CL, COBOL, Hardware, Certified Public Accountant, client, database, train employees, employee training, Financial, financial reports, financial statements, General Ledger, IBM, Inventory, Invoicing, KRONOS, marketing, access, Order Entry, Payroll, PC's, pricing, profit, program development, sales, sales reporting, software development, software documentation, spreadsheets, spreadsheet, tax, tax planning and preparation, tax returns, telephone, web portal, written, year 2000 ",18 " KINDERGARTEN TEACHER Summary I have been an elementary educator for Henrico County Public Schools for 16 years. I have taught Head Start, Federal Preschool Programs, first grade and kindergarten. Prior to my teaching career, I worked in administration and management and have experience with accounting, ordering, payroll, computer systems, scheduling and interacting with the general public in multiple capacities. Skills Meticulous attention to detail Professional communication Conflict resolution techniques Strong problem solver   Account Reconciliations Cost accounting Flexible and adaptive Intimate knowledge of school system Experience Kindergarten Teacher August 2011 to Current Company Name － City , State Served as Team leader for three years. Served as collab partner with special education specialist for three years. Encouraged students to persevere with challenging tasks. Set and communicated ground rules for the classroom based on respect and personal responsibility. Mentored and counseled students with adjustment and academic problems. Took appropriate disciplinary measures when students misbehaved. Differentiated instruction according to student ability and skill level. Encouraged children to be understanding of others. Promoted good behaviors, accountability and social responsibility. Head Start/Federal Preschool Programs Teacher August 2006 to July 2011 Company Name － City , State Encouraged parents to take an active role in their child's education. Encouraged students to explore issues in their lives and in the world around them. Enhanced reading skills through the use of children's literature, reader's theater and story time. Delegated tasks to teacher assistants and volunteers. Established positive relationships with students, parents, fellow teachers and school administrators. Taught students in various stages of cognitive, linguistic, social and emotional development. First Grade Teacher November 2003 to July 2006 Company Name － City , State Served as team leader for one year. Served as collab teacher with special education specialists for one year. Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Taught students to exercise problem solving methodology and techniques during tests. Observed and assessed student performance and kept thorough records of progress. Head Start Teacher August 2001 to November 2003 Company Name － City , State Visited family homes twice yearly. Supervised children on monthly field trips to local parks, museums and zoos. Conducted monthly parent meetings. Adhered to Federal Head Start guidelines such as family style dining, developing individual student plans, and daily centers. Supervised and assigned daily duties to classroom assistant. Attended after school functions to help build a stronger community/school relationship. Interventionist January 2001 to June 2001 Company Name － City , State Provided supplemental teaching to small groups of students who needed extra assistance based on state testing results. Created lessons based on state requirements. Observed and assessed student performance and kept thorough records of progress. Encouraged students to persevere with challenging tasks. Assistant Manager July 1998 to August 2000 Company Name － City , State Managed a retail foods grocery store during assigned shifts. Oversaw store operations, including staff assignments and production lists. Assessed customer needs and responded to questions. Managed ordering for the store and represented store at national trade shows. Developed staff schedules. Managed payroll as backup to manager. Lead Teller June 1996 to July 1997 Company Name － City , State Excelled in greeting customers and providing quality customer service. Executed accounts receivable reporting enhancements and reconciliation procedures. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Administrative Assistant January 1994 to June 1996 Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled incoming and outgoing correspondence. Education and Training Master of Teaching (M.T.) , December 2000 Virginia Commonwealth University － City , State , US Early education: Pre-K through fourth grade Bachelor of Science : Psychology , 1997 Virginia Commonwealth University － City , State , US Credentials Commonwealth of Virginia Teaching license, # PGP-562282, renewed in 2016 ",3 " FITNESS TRAINEE/RECREATION MANAGEMENT INTERN Accomplishments Volunteered at Newman Shares Food Pantry collecting nonperishable food items for low-income students and families Developed professional skills by attending professional development workshops such as Career Fair Preparation and Communication instructed by Career Center Professionals Rauner Family YMCA Recruited volunteers and manage ticketing for Halloween Fairs Volunteered 80+ hours over the course of 4 years for the School Age Program accounting for 20-25 children ages 3-5 during day activities. Professional Summary Experienced sales employee skilled in event planning, Microsoft Excel, customer Service, Microsoft Word, and Microsoft Office. Strong sales professional with a Bachelor's Degree focused in Recreation, Sport, and Tourism from University of Illinois at Urbana-Champaign with Dean's List and James Scholar recognition. Skills Excel (Intermediate), Microsoft Word (Intermediate), PowerPoint (Intermediate) Data management Team leadership Self-motivated Extremely organized Staff development Project management Team liaison Work History Fitness Trainee/Recreation Management Intern Company Name City , State January 2018 to Current Research and aid in planning exercises options for FitGames. Identify and create new business contacts. Update social media account with weekly posts. Implement new strategies approved by owner for business growth. Research Assistant Company Name City , State February 2017 to Current Code data from surveys onto Age Options database. Analyze the data to find any correlation among the survey responses. Create graphs and charts to display findings. Write research report on findings. Student Lead Supervisor Company Name City , State May 2017 to Current Create monthly schedules for 30 student employees. Create and assign daily tasks for student employees. Keep track of personnel during shifts. Record notes for weekly meeting. Intern Company Name City , State September 2017 to December 2017 Research in cost-effective marketing strategies. Manage multiple social media accounts daily to increase brand awareness. Ran front desk and process membership payments. Student Employee Company Name City , State February 2016 to May 2017 Operated cash register to process over 50 transactions by credit daily. Stocked and back stocked merchandise to maintain inventory orderly. Greeted customers and answer any questions in person or over the phone in order to provide excellent customer service. Research Assistant Company Name City , State October 2016 to May 2017 Created a code book in order to ease the data entering process. Cleaned the data in order to create a hypothesis from the results found. Facilitated a group of four in conducting an external-internal (SWOT) analysis of the program. Present findings at annual Research Symposium. Seasonal Sales Employee Company Name City , State December 2014 to January 2016 Provided quality customer service by responding to 15 customer needs and assist any questions or concerns daily. Conducted over 100 transactions by cash and credit daily. Issued government standard lotto transactions. Run cash file reports and make daily deposits of the store's profit in order to open and close store operations and registers. Tutor Company Name City , State September 2014 to December 2014 Advised 30 elementary students to address math and readings concerns. Supervised 30-35 children between ages of 8-9 on group readings and math oriented activities. Motivated children to continue their education by providing positive comments on their progress. Personal Information Coordinated a group of 5 towards developing a family game night program for the families at Urbana Early Childhood School *Created excel sheets to organize members' availabilities and keep track of resources needed for the program *Direct 20 families through 5 activity stations and provide them with a meal in order to enrich their experience of the program Education Bachelor of Science - Recreation, Sport, and Tourism Tourism University of Illinois at Champaign City , State May 2018 Recreation, Sport, and Tourism Tourism Dean's List (Top 20% of students) *James Scholar *Certificate of Excellence (Acknowledgment of exceptional academic achievement Administration of Leisure Services; Coaching Strategies; Communications in Recreation, Sports, & Tourism; Contemporary Issues; Cultural Tourism; Diversity in Recreation, Sports, & Tourism; Economic Statistics; Facility Management; Human Resource Management Leadership in Recreation, Sport, & Tourism; Tourism Planning; Leisure Programming; Leisure & Consumer Culture; Marketing in Recreation, Sport, &Tourism; Macroeconomic Principles GPA: 3.61/4.00 Interests Illinois Governor's Conference on Travel & Tourism (2016) *Attended sessions given by Erik Qualman, Don Wildman, Johnny ""Cupcakes"" Earle, and others about recent topics relating to tourism *Contributed to team building exercises with the Convention and Visitor's Bureau (CVB) of Champaign's team Urbana Early Childhood School Languages Spanish (Basic/Polite) Skills Basic, book, cash register, charts, Coaching, credit, customer services, excellent customer service, customer service, database, Facility Management, government, graphs, Human Resource Management, maintain inventory, Leadership, notes, marketing strategies, Marketing, math, Excel, PowerPoint, Microsoft Word, personnel, profit, Programming, progress, quality, Research, Spanish, Statistics, surveys, Symposium, phone Additional Information Awards May 2015 Magnetar Youth Investment Academy Chicago, IL Recipient of Non-renewable Stock Portfolio Competition Scholarship Created and maintained simulated stock portfolio with the highest returns of over $100,000 winning the competition between individuals that participated from my school Interests Illinois Governor's Conference on Travel & Tourism (2016) Attended sessions given by Erik Qualman, Don Wildman, Johnny ""Cupcakes"" Earle, and others about recent topics relating to tourism Contributed to team building exercises with the Convention and Visitor's Bureau (CVB) of Champaign's team Urbana Early Childhood School Coordinated a group of 5 towards developing a family game night program for the families at Urbana Early Childhood School Created excel sheets to organize members' availabilities and keep track of resources needed for the program Direct 20 families through 5 activity stations and provide them with a meal in order to enrich their experience of the program ",7 " SET DESIGNER Summary Visual Merchandiser  committed to staying current on market trends and consumer interests. Collaborates with management to create the best product plans and boost sales revenue, while delivering exceptional customer experience.    Experience Set Designer Jan 2014 to Current Company Name - City , State Create Concept and craft sets to be used on T.V. Commercials, websites, newspaper advertisements, brochures and company magazine Select  furniture, accessories, draperies, wall art, and props for decorative quality and appearance Ensure set is properly broken down and disposed of after use Collaborate with Art Director and photographers on direction and style of the set Make adjustments needed during shooting and filming with photographers, filming and lighting crew Visual Merchandiser Jul 2011 to Jan 2014 Company Name - City , State Coordinate placement of new merchandise on the showroom floor    Conduct periodic physical inventories of furniture and accessories Develop and create in-store displays and other visuals   Communicate with associates and management to acquire customer feedback     Coordinate with showroom management to bring in new products based on sales and demand      Select Limited (LTD) products only available to certain stores based on demographics and the demands of customers within our region        Revamp and restore showroom walls by patching holes and painting where necessary to ensure the showroom maintains a fresh updated and polished look       Create floor plans for customers, selecting furniture, fabrics, finishes and accessories for their spaces      Completed projects for both residential and assisted living facilities, designing and staging apartments for the viewing of prospective residents   Maintain an organized and welcoming store environment by creating an inviting and visually appealing environment for customers. Head Resident Advisor Aug 2008 to May 2010 Company Name - City , State Served as a staff leader and peer mentor to other Resident Advisors Assisted with the final planning, preparation and presentation of RA training Led professional staff with coordination and implementation of RA selection Coordinated Residential Security Aide training and assisted with their supervision Directed students to proper references for social, personal, and academic support when necessary  Worked with Residence Life staff members and others to create an atmosphere that promotes positive interpersonal, educational, social and professional development through intentional programming  Served in a weekly on-duty rotation and responded to student crisis situations  Maintain a constructive and positive attitude that fosters personal and professional growth that enhances the quality of life in the residence halls for all residents Education Bachelor of Arts , Interior Design May 2011 Cazenovia College - City , State GPA: GPA: 3.5 Skills Merchandising, Communication Skills, Sales, Retail, Customer Service, Microsoft Office, Microsoft Excel, Multitasking ",1 " HEAD OF BUSINESS DEVELOPMENT Summary Experienced business development and brand marketing executive with proven track record of success managing innovative and complex marketing partnerships. Skilled problem solver with a unique background and proven ability to thrive in fast-paced work environments. Superior interpersonal and stakeholder management skills. Skills Microsoft Word, Excel, Powerpoint, Keynote, SenGrid, Facebook Advertising Instagram, Twitter, Facebook Analytics; Comfortable with all Google Suite products + Google analytics Comfortable providing recommendations on basic elements of design Experience Company Name City , State Head of Business Development 07/2016 to Current A 500 Startups Company). Lead planning, development and implementation of business development and marketing initiatives for a venture backed, early stage start-up in the marketplace + technology sector. Development on all aspects of the business including decision making, strategy, product market alignment, and customer acquisition. Analyze key metrics, data, and insights from marketing partnership and paid marketing campaigns and iterate accordingly; analytically and critically provide solutions and recommendations. Create and conceptualize all aspects of the business development process including sales funnel, procedures, sales collateral, follow-up process, video call procedures and scripts. Leverage previous brand and agency relationships to help expand the scope of the business in the sports and entertainment space; drive business metrics such as athlete procurement; PR, Fundraising, unique activation opportunities, etc. Analysis and negotiation of complex partnerships; comfortable with ideation and the implementation of such complex marketing campaigns as it relates to brands. Facilitate partnership strategies through organic and paid marketing channels including social, influencer, referral, email, content, display, PR, and event. Company Name City , State Senior Manager 12/2014 to 07/2016 Managed business development and creative marketing opportunities for over 60 NBA professional athlete clients for the 2nd highest grossing sports marketing agency in the US. Negotiated, executed and activated over 100 marketing partnership agreements for clients, generating over $1.5M in client revenue. Developed ideation and conceptualization of public facing client brand marketing campaigns. Managed the relationship between the business development and client manager departments. Oversaw the fulfillment of complex social media, digital, PR, and marketing campaigns used to increase athlete brand marketing. Generated and executed non-traditional brand agreements including barter, product placement, unique access opportunities, and social media & digital activations. Analyzed and provided recommendations on client brand goals and relationships, ensured maximization of relationships and measured success for both agency and brand. Developed creative and strategic client opportunities for prospective new brand partners; customized sponsorship proposals across brands based on KPI's and alignment with Excel talent. Consistently thrived in fast-paced agency environment working with top athlete talent and brand decision makers. Company Name City , State Manager 11/2011 to 12/2014 Worked directly with the Chief Marketing Officer to form brand development and digital partnership activation strategies for athlete clients. Serviced and facilitated the delivery of contractual obligations for NBA clients Blake Griffin, Kevin Love, and Paul Pierce in all public facing marketing agreements. Identified and activated non-traditional brand opportunities for new clients including barter relationships, revenue share agreements, product placement opportunities, and digital activations. Consulted senior level marketing executives in the conceptualization of client digital and public-facing brand strategy; activated those strategies through client social channels and brand partner activations. Developed the early stages of conceptualization and content creation of ""The Players Tribune"", a Derek Jeter owned Excel Sports partner company. Worked personally with athlete talent to understand brand goal and direction in order to maximize presence in the sports landscape; facilitated such plans through marketing activations. Education and Training BA : Economics 2011 University of Arizona Economics Sports Marketing & Management 2011 Minor Degree Sports Marketing & Management Certifications HubSpot Content Marketing Certificate 2017 *HubSpot Inbound Marketing Certificate 2017 Skills Advertising, agency, basic, brand strategy, brand development, brand marketing, business development, content, content creation, client, clients, decision making, delivery, direction, email, fast, Fundraising, Google analytics, marketing, market, access, Excel, Powerpoint, Microsoft Word, negotiation, PR, procurement, proposals, sales, scripts, strategy, strategic, unique, video ",5 " CONSULTANT Summary Accomplished and highly skilled Controller with a proven ability to impact corporate performance through skillful orchestration of fiscal management and team leadership. Keen ability to influence processes integral to company growth driving operational excellence and achievement of objectives. Expertise in financial statement preparation and analysis, operational management, forecasting, and cost control. Provide strategic value by leveraging current financial administration trends and regulatory guidelines to shape solutions and approaches. Fiscal Administration Team Leadership Financial Statements Project Management Strategic Planning Development and Training Fiscal Report Generation Regulatory Compliance Cost Analysis Forecasting Highlights Navision* MAS 200 * Platinum * Oracle * Team * MS Office Suite * Peachtree Accounting * Turbo Tax * ATB General Ledger * QuickBooks Pro * FASB Depreciation for Windows .NetSuite Experience Consultant July 2014 to Current Company Name － City , State Manage monthly general ledger close and prepare financial statements for subsidiary company. Assist in quarterly financial statements with the control company reviewed by CFO. Brought up to date all quarterly sales tax reports to various states. Entrusted to do due diligence on a potential acquisition. Worked on various project assigned to. Controller August 2001 to May 2014 Company Name － City , State Highly valued financial controller with full accountability to formulate monthly consolidated financial statements and weekly cash forecasts. Successfully manage a team of 10 direct reports enveloping accounting and credit and collections operations guiding industry best practices to align with corporate strategy. Develop and oversee operating budgets by performing in-depth analysis of revenue, cost allocations, and expenditures to ensure optimal cost control. Strategically balance company growth plans with effective risk management through improved economic management policies and internal controls. Ensure accuracies in reconciliations, payroll processing, and reporting, keeping abreast of evolving company and industry trends/policies to achieve optimal efficiency. Entrusted to lead complex projects for senior management team and annual audit engagement procedures. Routinely partner with banks and financial institutions to prepare monthly borrowing base report. Carlo De Pinto. Controller June 2000 to August 2001 Company Name － City , State Led accounting and operations team of 10 professionals while preparing financial statements, sales commission reports, payroll, cost reports, budgets, and financial forecasts. Collaborated with change management teams to understand impacts of new accounting policies, financial statement initiatives, and non-standard transactions. Mentored new accountants on operational accounting, expense analysis, company standards, and variance analysis to drive operational excellence. Managed preparation of 401K and insurance documentation, as well as monthly sales tax filing/reporting encompassing 26 states. Expedited software implementation project resulting in a seamless transition to new accounting program. Functioned as a notably respected consultant with proficient coordination of special management projects. Controller March 1999 to May 2000 Company Name － City , State Built a highly competent team of 6 accounting professionals and maintained full responsibility of monthly and quarterly financial statement preparation for multiple subsidiaries. Carried out intricate side-by-side comparisons of monthly budgeted figures vs. actual revenue and expenses, subsequently formulating variance justifications. Prepared comprehensive year-end budget analysis, monthly account analysis, and intercompany reconciliations. Senior Accountant May 1992 to March 1999 Company Name － City , State Gained valuable exposure to construction, real estate, insurance, legal, and granite/marble industries while preparing financial reports and managing staff accountant team in tax and audit operations. Presented and monitored percentage of completion contracts along with pension and profit sharing plans with detailed reporting tools. Education Bachelor of Arts : Economics Accounting Montclair State College － City , State Economics Accounting Skills accounting, accountant, balance, budget analysis, budgets, change management, consultant, contracts, controller, cost control, credit, documentation, due diligence, senior management, filing, financial, financial statements, General Ledger, insurance, legal, managing, MS Office Suite, Windows, Navision, Oracle, payroll, payroll processing, Peachtree Accounting, Platinum, policies, profit, QuickBooks Pro, real estate, reporting, risk management, sales, strategy, tax, Turbo Tax, year-end ",11 " AREA MANAGER Professional Summary Project Manager and Operations Manager with a proven record of success in overseeing all phases of multi-million-dollar construction and infrastructure projects for government and private-sector clients.  Experience includes: managing crews for utility infrastructure construction and improvements, preparing proposals, managing day-to-day business operations, leading in project risk management, and maintaining OSHA safety compliance standards.  Strong credentials and a proven history of on-time, on-budget, and high-quality project completion. Recognized for project management know-how with a focus on completing projects on-time and under budget.  Recognized as troubleshooter and problem solver adept at conceptualizing/implementing solutions to accomplish project goals quickly and efficiently with attention to continuous productivity improvements.  Demonstrated expertise in the following areas: Construction Projects. Infrastructure Improvement Projects. Employee Supervision. Site Safety/OSHA Compliance. QA/QC/Field Engineering. Change Order Management. Budgeting and Cost Controls. Bidding/Estimating/Proposals. Subcontractor/Crew Supervision Proficient in analyzing internal project controls and making recommendations for process improvements.  Adept at managing the array of administrative and financial responsibilities that large-scale projects require. Accountable for daily reports that covers project status, responsibilities, and estimated time of project tasks. Led major infrastructure improvements on the nation's communications infrastructure for a variety of clients, including major system operators for telephone and cable TV to ensure timely completion of projects. Managed several multi-million optical network improvement projects for compliance with safety regulations and system mandates. Recognized as a valuable Project Manager who aims to complete each and every assignment in an innovative, efficient, and cost-effective manner - striving for excellence in all aspects of project work and assignments. Skills Customer service Staff development Controlling costs Talent review Excellent communication skills Strong work ethic Employee relations Technical aptitude Motivated team player Goal-oriented POS systems knowledge Skilled problem solver Opening and closing procedures Work History 10/2014 to Current Area Manager Company Name – City , State Resolved conflicts promptly to promote a positive environment for customers. Transformed underperforming teams into productive, profitable teams. Dedicated to expanding client bases by building lasting relationships. Approached new tasks with enthusiasm and passion. Actively pursued personal learning and development opportunities. Strategically scheduled team members to maintain optimal staffing levels at all times. Supervised 4 Offices and 112 employees.  Improved the the WIP and reduced the amount by 73% and brought in the WIP to 30-60 days from 511 Days. Currently Managing a 90 Mil contract with a total of 4 locations.  01/2014 to Current Corporate Senior Safety Manager Company Name – City , State Providing Safety training for 15 Offices in 5 States across the south east Maintaining Intelex data base for training and Incidents Purchasing of Safety related equipment for offices Investigations of Workers Comp claims, Auto Accidents, and General Liability damages Completion of JSO's in the field to ensure crews are following company procedures. 01/2013 to 09/2014 Director Of Projects Company Name – City , State Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Refined the projects that the company had that was is in jeopardy of loosing the contracts and bonds. Worked with the inspection company to get approvals for work completed and to be able to invoice completed jobs. Managed the customers issues to complete the time sensitive project within the contractal time lines to avoid LD's.  Trained field personnel regarding safety and time management.   01/2011 to 01/2013 Construction Manager Company Name – City , State Provided supervision and knowledge to crews building a Fiber Backbone for a Co-op power company. Maintained inventory and controlled costs regarding overtime, materials, fleet maintenance, and general office cost. Demonstrated ability in leading crews within the RUS/USDA SOP and specifications. Worked closely with the client to resolve issues and provide set time lines for completion to the customer as well as our corporate staff. Managed multiple development projects by monitoring limited resources while completing projects on time. 01/2007 to 01/2011 Operations Manager/Owner Company Name – City , State Consistently led major infrastructure maintenance improvements on the nation's communications infrastructure for a variety of clients, which included: major system operators and integrators for telephone and cable TV. Provided full service project management solutions to major infrastructure firms in the management and supervision of assigned projects, as an extension of the client's team; managed projects from kickoff to signoff. Worked closely with Construction Management teams to provide detailed project plans for construction. 01/2006 to 01/2007 Construction Project Manager Company Name – City , State Served as a short term contract manager managing all phases a fiber optic infrastructure upgrade, including: day to day operations, office and staff management, project budgets, Quality assurance and safety compliance. Possessed the key ability to help build strong teams through excellent communication skills and leadership. Prepared and maintained project-related documentation, to include quantities, materials, and payments. Management recognized for project management ability and drive to work through issues for on-time completion. Skills Attention to detail with all things regarding budgets and P&L statements. Excellent communication with customers and non customers. Employee and Corp office relationship building. Technical adversity and very comfortable with must POS systems and data bases. Orical P6 scheduling and working knowledge of setting up schedules. Education 2010 Bachelor of Science : Information Technology UNIVERSITY OF PHOENIX - City , State Information Technology 2009 Associates : Telecommunications UNIVERSITY OF PHOENIX - City , State Telecommunications 2015 OSHA 510 The University of Tennessee - Knoxville - City , State Professional development completed in Safety. Certifications OSHA 510 CPR Adult & Child First Responder Certification ",19 " LEAD UX/UI DESIGNER Executive Profile Insightful, UX/UI Designer with experience in both Agile and Waterfall environments. Adept at distilling abstract concepts into solid, elegant, defined web and mobile applications. Seeking position with the chance to develop a company's creative direction. Review of my work can be found on http://www.krop.com/mikal-ali/ Skill Highlights Adobe Creative Suite Target Process HTML/CSS Leadership/communication skills Product development Self-motivated User-centered design Design, layout and typography Wire-framing Axure Sketch Fireworks Illustrator Small business development Project management Interactive prototypes Heuristic evaluation Style-Guide Creation Professional Experience Lead UX/UI Designer Sep 2014 to Jun 2016 Company Name － City , State Lead UX/UI designer at Diligent an industry leader in secure document management software. Primary role included lead for two web applications Diligent s Client Provisioning Portal and Client Management Portal. The provisioning web application portal is used by Diligent's account managers to set up new clients.  My tasks were to successfully design set up client companies with unique settings, permissions and bulk licensing procurement. The Client Application Portal is designed to be used by the client company's administrators to manage users. The app featured, bulk and singular user on-boarding, license management and cunsumtion, locking and resetting users, auditing and login methods for both local and active directory users. I work in an Agile work enviorment with  two week sprint cycles Manage stories via Target Process Establish best practice usability and maintained patterns of experience and brand Daily Collaboration with Designers, Scrum Master, BA, DEV, QA and PO across two products. Accountable for maintaining brand - via click through comps and style-guides Recently working on mobile IOS conversions Initialed weekly sketch and collaboration sessions with team to better understand and incorporate a variety of perspectives on flows and task completion. Consistently adhered to all sprint delivery schedules and deadlines. Features and Site Prototypes were created using Axure, XD, Photoshop and or Illustrator. Axure used for navigation prototype click throughs and flow charts. Senior UX/UI Designer May 2014 to Sep 2014 Company Name － City , State The objective at LPL was to redesign many antiquated stock brokerage software.  Extensive research and collaboration with product experts for the redesign of an application that connects brokers and SCC compliance with the ability to communicate with clients online. Senior UX/UI Designer Sep 2012 to May 2014 Company Name － City , State Redesigned General Motors Protection Plan (GMPP) website, that generally compared coverage plans. GMPP insurance protects approximately 1.6 million clients throughout the United States. Primary role includes visual - interactive design design and associated rules and implementation of site-wide styles and functionality according to brand and business requirements. Senior UX/UI Designer for Ally's new insurance lines of business which included QPS, BCD, Reinsurance, OSS and Claims website application, responsible for interactive sketch sessions, final design assets and ensuring that overall design efforts meet Ally's BDG forward brand standards. Collaboration and information gathering with business owners across multiple LOBs as well as collaborating via sketch with assigned Information Architect (IAs). Leverage existing assets to build the user experience (UX) and create interactive user interfaces (UI). Style Guide inclusion and updates for both web and tablet styles. Create a hybrid Ally style for insurance products. Create reports and pattern identifiers for responsive site redesign for transition from desktop to tablet and phone experience. Internal application re-branding. Redesign iterations of Auto Home Page Usability lab testing. Concept sketching, wire-frames and prototyping. Design Ally's first Auto Dealer Tablet Application that allows F&I managers to sell Vehicle Service Contract (VSC) products. The application also serves to streamline the Quote Print Submit objectives for every vehicle service contract purchased via auto dealers. Mobile iconography. Truncate a 250 page BRD and condensed it into an easy to read format with an info graphic, which allowed new and existing team members to effectively get up to speed on stages of a complex process. Features and Site Prototypes were created using Axure, Sketch and or Illustrator. Axure used for producing clay models of navigation based on BRD's. Owner/Excecutive Director Jul 1999 to Jul 2012 Company Name － City , State As creative director, worked with both designers and coders insuring our own in-house quality standards and client satisfaction throughout the process; UX/UI Consulting and application, Logo/Brand Design, Interactive website development, Banner Creation, Social Media Integration, etc. Designed new and redesigned existing 2.0 applications and website marketing portals. Involved in search engine optimization and creative end to end business solutions. Gathered requirements from stakeholders to establish overall site objectives and special functionality. Analyzed business and user needs, translated requirements into a user centered design strategy, and presented high fidelity comps for client approval. Created wireframes, prototypes, screen mockups, and user interface (UI) design that effectively integrated customer and business needs, and bolstered customer experience. Managed projects (full lifecycle) to drive creative direction; working with designers and coders to ensure in-house quality standards, products were integrated with social media, and client satisfaction throughout the process. Created, conceptualized, and communicated project objectives to clients and design staff. Hands-on usability testing. Interactive Designer/Consultant Jul 1998 to Jul 1999 Company Name － City , State Designed and built an in-house multimedia/interactive website design portal for internal small business units. Analyzed existing software to ensure new design was aligned with standards. Designed and developed interactive ads and user interfaces (UI) for maximum impact on pending business ventures and IBM internal small business units. Small focus group testing. HTML, Tables, Adobe Fireworks. Trained a team of 4 to maintain multimedia banner ads. Creative Director Jan 1996 to Aug 1998 Company Name － City , State As Creative Director, hands-on interactive design, brand and usability of web sites for Flyinthesoup and The Sauce. Gathered requirements from stakeholders, analyzed business and user needs, and translated requirements into a user centered design. Created and supported user experience (UX) screens. The Sauce worked to get to restaurateurs to use palm pilots to take orders in place of traditional pencil/pad. Flyinthesoup: designed highly interactive user interface (UI), user experience UX), and branding for this website portal where restaurant service workers could upload resumes and discuss the industry in a general forum. The portal provided The Sauce's clients access to the uploaded resumes and connected them with potential new employees. Conducted UX / usability tests and managed in-house programmers and DBA to build out the backend. Creative Director Jan 1993 to Jan 1996 Company Name － City , State Created and co-founded Sidestreet Greetings, a high quality line for an international niche market. Created over 30 Christmas card box sets as well as over 70 every day cards. Featured in Inc. Magazine, Entrepreneur Magazine, Biz Magazine and many others for capturing a niche and the quality of the line. Commissioned by Hallmark Cards Inc. to license a Valentine's Day line which included over 80 designs, branded with Sidestreet Greetings. Created a Property line named SisterSista and licensed to Sunrise Greeting later founded InterArt, that featured 30 everyday humor cards. InterArt was later purchased by Hallmark Cards. Created a line SisterSista that was purchased by InterArt as an everyday card line. InterArt was subsequently purchased by Hallmark Cards. Licensed designs to Milar Balloon Company for Holiday brands. Brand Creation. Business operations and strategy planning. Focus Group testing. Creative Direction. Product line Creation. Product Management. Designer 3 / Illustrator May 1983 to Jan 1993 Company Name － City , State Created illustrations for posters, pop, scratcher tickets, spot illustrations, story-. boarding, commercial concepts and presentations for a variety of major restaurant,. retail, and state government clients, including: Sonics, Blockbuster, Sprint,. McDonald's, Einstein Brothers, Missouri Lottery, and State Travel Government. Core Accomplishments Board Member: http://www.aiga.org/ On the Board of Directors of AIGA ""Charlotte"" Chapter as Web Director. Project Owner: Initiated GrandPrizeCentral which resulted in a Major redesign campaign, and application around ""Punch The Monkey"" The Internet's first hyper successful banner ad campaign .  The online game portal featured played games for prizes and cash. Project Owner: Launched and managed the building of HostPaks an online application that built  HTML websites with no skill requirements. Oversaw the application across many development teams around the world across multiple disciplines. Education Associates Degree Colorado Institute of Art － City , State In Progress , Advertising Design Communication Media Denver University － City , State Advertising Design Communication Media In progress , English, Advertising Kansas University － City , State , US Skills Adobe, ads, branding, Business operations, business solutions, Concept, Consulting, Creative Direction, Creative Director, Entrepreneur, Fireworks, Graphic, UX, HTML, interactive design, lab testing, Logo, marketing, multimedia, Page, pencil, posters, presentations, Product Management, prototyping, quality, search engine optimization, sketching, strategy, strategy planning, phone, usability testing, user interface, user interface (UI) design, website design, website development, website, web sites, advanced problem-solving ",1 " OUTSIDE MACHINIST Summary I am responding, with great interest, to the advertisement for a Carrier Overhaul Network Scheduling position.  I would be an ideal match for this position. I am a 15 year military veteran that served his country with hard work and dedication.  I am looking forward to bringing trades to your company, in addition to my extensive professional experience, I have a ton of experience in carrier overhaul planning, scheduling, and administrative skills. My broad background makes me an excellent candidate for this position. I look forward to meeting with you in person to further discuss my qualification. Thank you for your time and consideration. Work Experience 12/2012 to Current Outside Machinist Company Name － City , State I am skilled in the installation of propulsion machinery, sea valves, steering gear, anchor handling equipment, elevators, pumps, ventilation fans, and weapons systems.  In the process of installing this equipment, experience is gained in the use of math, blueprints, precision tooling, and portable machine tools.  I have also become familiar with the procedures for precision line boring, precision alignment of machinery, bearing fitting, machinery assembly, surface machining, precision reaming, and machinery and weapons testing. 11/1996 to 01/2012 Aviation Ordnanceman Company Name － City , State While assigned to the USS NIMITZ (CVN 68), from December 1997 to March 2004 as a 3M Zone Inspector during a 3 year Refueling Carrier Overhaul period, I was directly responsible for coordinating the efforts between 300 shipyard workers and 25 Navy Officers and Chiefs for over 40 Navy ship zones in which was recognized for maintaining an 85 % on time delivery rate.   While assigned to the USS CARL VINSON (CVN 70), from April 2004 to January 2007 as the Work Center Control Representative for Weapons Department; I prepared, controlled, documented, planned, and accounted for over 250 work candidates required for reentry work onboard the carrier in the shipyard.  Also I coordinated the work activities between the Navy, shipyard, and other subcontractors  for multiple systems and equipment that have been expected and turned over to the Navy ahead of schedule. While assigned to NAS Patuxent River form January 2007 to May 2010 as the Leading Petty Officer of Armament Weapons Support Equipment, supervising 17 military and 12 contract civilians responsible for custody and upkeep of 309 IMRL items valued at $4.7 million.  The 17 personnel assigned process 300 maintenance actions quarterly IAW the Naval Aviation Maintenance Program, to ensure the availability of the Safe and Ready For Issue equipment for 50 tenant commands. ​ While assigned to the USS Harry S. Truman  (CVN 75 ), from May 2010 to January 2012 as the Ship Safety Petty Officer.  Assists the Ship Safety manager in coordinating the implementation of the Navy Occupation Safety and Health (NAVOSH) Program, Traffic Safety Program, Recreational, Athletics and Home Safety Program.  Performs administrative and record keeping functions in support of the command safety organization.  Identify hazards, unsafe work practices, and health conditions.  Assists in the evaluation of workplace hazards, including periodic workplace monitoring.  Prepares various safety and mishap reports, maintains hazard abatement program documentation, and aids in mishap investigations, Highlights  Has been maintaining a Secret level security clearance for over 10 (2002-2012) years while dedicated to the United States Navy.  Has been maintaining a Secret level security clearance for over 3 (2012-2016) years while employed for Huntington Ingalls Industries. Education 09/21/2012 Tidewater Tech School of Welding GPA: 3.83 President's Award: June and September, 2012. Dean's List June and September 2012. 3.83 President's Award: June and September, 2012. Dean's List June and September 2012.   ​ Skills Shielded Metal Arc Weld: Flat, Vertical, Horizontal and Over-head position. Flux Core Arc Weld : Flat, Vertical, Horizontal position.  Administrative, Inspection, Inventory, Maintenance Schedules, Weapons, Navy Publications, Record Keeping, Safety, Schematics, Test Equipment. ",23 " COMMUNICATIONS COORDINATOR Summary Creative and highly-motivated Communications and Marketing professional with experience creating engaging and interesting work that achieves results. Highlights Adobe Photoshop, InDesign, Illustrator, Experience with mobile applications, Microsoft Office Suite Constant Contact and Mailchimp Etapestry Accomplishments 2015 Folio Magazine: Eddie Award Finalist - Association / Non-Profit (B-to-B) – Single Article – Less than 6 Issues [VPP Participants' Association's magazine—The Leader] Raised circulation of organization's magazine in one year by more than 2,500 issues (VPP Participants' Association) Promoted and helped execute fundraising benefit/auction and concert; raised over $9,000. (Susquehanna Life Magazine) Work History Company Name Experience Communications Coordinator 10/2014 to Current Company Name City , State Authored articles on featured topics, current events and human interest stories that stimulated interest to increase readership of the organization's magazine; increased circulation by more than 2,000. Managed content and designed the layout and look of the company's conference mobile app Created webpage copy for newly designed website Wrote Ran the company's Facebook and Twitter Accounts. Communications and Editorial Assistant 05/2014 to 09/2014 Company Name City , State Created event listings, media lists and press releases for the magazine. Promoted and helped execute fundraising benefit/auction and concert; raised over $9,000. Customer relations on phone and in the office. Communications Intern 05/2013 to 08/2013 Company Name City , State Created various forms of communication pieces including a survey, press release, newsletter articles, event invitation, spreadsheets of competing organizations, etc. Created several web pages for company and improved the layout and organization of company's website. Server and Host 02/2011 to 08/2011 Company Name City , State Strengthened customer base and close relationships with patrons of restaurant. Provided prompt service while taking orders, serving food and closing the check. Helped clean and organize kitchen and restaurant. Helped set up and serve parties and events of more than 100 people. Experience and knowledge in fine dining. Public Relations Volunteer 09/2012 to 12/2012 Company Name City , State Met with client throughout the semester to discuss their needs for strategic communications. Created various forms of public relations writing assignments for clientincluding pitch letters, news releases, fliers, fact sheets, feature stories, media lists, and created script for public service announcement. Public Relations Volunteer 09/2012 to 12/2012 Company Name City , State Met with head of Elon University Health and Human Performance department to create strategic communications for client. Created focus group questions, survey, and completed focus group with Elon students to measure students' beliefs and opinions about the department of Health/Human Performance. Created report of the research and presented findings of research to Department of Health/Human Performance. Education Bachelor of Arts : Strategic Communications May 2014 Elon University City , State GPA: GPA: 3.71 Graduated Magna Cum Laude Dean's List Fall 2010, Spring 2011, Spring 2012, President's List Fall 2012, Spring 2013, Fall 2013; Spring 2014 Inducted into National Communications Association, Lambda Pi Eta Inducted into National Social Science Honor Society, Pi Gamma Mu Inducted into the International Sociology Honor Society, Alpha Kappa Delta Strategic Communications GPA: 3.71 Graduated Magna Cum Laude Dean's List Fall 2010, Spring 2011, Spring 2012, President's List Fall 2012, Spring 2013, Fall 2013; Spring 2014 Inducted into National Communications Association, Lambda Pi Eta Inducted into National Social Science Honor Society, Pi Gamma Mu Inducted into the International Sociology Honor Society, Alpha Kappa Delta Interests Member of Public Relations Student Society of America - ""1000 Thanks"" Program Contributor Received over 1500 thank-you cards from university community (Fall 2013) Completed service-learning work with nonprofit organization, Sustainable Alamance, helped plan and coordinate an event that helped raise over $1,000. Volunteered with Elon University's Student Government Association to promote their organization Member of academic organization, Theta Psi Alpha (Spring 2013) House Representative in The Station at Mill Point residence community (Fall-Spring 2013) Study Abroad: Studied ecotourism abroad in Australia for winter term in January 2014. Visited the cities of Sydney, Brisbane, Cairns, Melbourne, and Tasmania and learned about sustainable travel and tourism. Relevant Coursework: Communications in a Global Age, Media Writing, Strategic Campaigns, Health Communications, Public Relations & Civic Responsibility, Digital Media Convergence, Strategic Writing, Communication Research, Corporate Publishing, Capstone in Communications, Advertising in Society, Intro to Marketing Additional Information Past Extracurricular Activities: Member of Public Relations Student Society of America - ""1000 Thanks"" Program Contributor Received over 1500 thank-you cards from university community (Fall 2013) Completed service-learning work with nonprofit organization, Sustainable Alamance, helped plan and coordinate an event that helped raise over $1,000. Volunteered with Elon University's Student Government Association to promote their organization Member of academic organization, Theta Psi Alpha (Spring 2013) House Representative in The Station at Mill Point residence community (Fall-Spring 2013) Study Abroad: Studied ecotourism abroad in Australia for winter term in January 2014. Visited the cities of Sydney, Brisbane, Cairns, Melbourne, and Tasmania and learned about sustainable travel and tourism. Skills Adobe Photoshop,Illustrator, InDesign Experience with Cvent Crowdcompass' mobile application software Microsoft Office Constant Contact, Mailchimp ",20 " GENERAL MANAGER Executive Summary To secure a position with a respected business that will benefit from my organizational and leadership skills. To work with accuracy, efficiency, and friendliness in order to promote customer loyalty, while developing an enthused and goal oriented environment with the entire professional team. Core Qualifications Operations management Staff development Inventory control Change management Food cost analysis expert Strong customer relationship builder Ability to handle fast-paced environment Customer-oriented Strong leader Proven sales record Employee recruitment expertise Hiring and training Cash handling Food production quality knowledge Performance tracking and evaluation P&L management Professional Experience GENERAL MANAGER April 2015 to Current Company Name － City , State Accomplished in restaurant and human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Extreme focus on having a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems. Maintained patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements and building relationships with patrons. Controlled purchases and inventory by negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions. New York City Food Handler Certified & National ServSafe Food Safety Manager Certified. ADMINISTRATIVE SECRETARY ASSISTANT, FUNDRAISING COORDINATOR January 2013 to April 2015 Company Name － City , State Worked with program director creating intensive learning workshops and the graphic design department producing print materials such as apparel, flyers, and posters. Coordinated and contracted professional choreographers and organized transportation and hospitality. Forwarded information by receiving and distributing communications, collecting and mailing correspondence and copying information. Maintained supplies by checking stock to determine inventory level, anticipating requirements, placing and expediting orders, verifying receipts, stocking items, and delivering supplies to work stations. Assisted in writing or contributing to publications which accompanied arts-related events and activities. Marketed performances or events through social media, direct mail, advertising, and use of a website, producing posters or publicity promotional material and attracting media coverage. Created documents in Microsoft Word, Excel, and PowerPoint for organizational, advertising and data input purposes. ASSISTANT MANAGER September 2007 to April 2015 Company Name － City , State Responsible for managing the daily operations of a fast paced high volume Thai restaurant, including selection, development and performance management of employees. Conducted weekly inventory and ordering of food and beverage supplies to optimize profits, stay within budget and ensure guest satisfaction. Coordinated and designed menus for catering events (25 to 150 persons) such as weddings, memorials, anniversaries, birthdays, a variety of other life events and non-profit community benefits. As the Head Waiter, my expectations were to display ingenuity, have an extremely high attention to detail, maintain a high profile during service and uphold and establish a regular customer base. As well as being passionate, ensure that excellent quality and superb service is delivered to all customers. Created weekly specials with the Head Chef the focused on in-season product from local farmers markets in the community. California Food Handlers Card & ServSafe Food Safety Manager Certified. Education CLASS OF : 2016 FORDHAM UNIVERSITY － City , State Bachelor of Arts : Organizational Leadership Organizational Leadership Skills advertising, arts, attention to detail, auditing, benefits, budget, coaching, contracts, copying, counseling, direct mail, fast, focus, Food Safety, graphic design, human resource, inventory, legal, director, mailing, managing, materials, Excel, PowerPoint, Microsoft Word, negotiating, organizational, performance management, policies, posters, producing, profit, promotional material, publications, publicity, quality, receiving, recruiting, scheduling, Thai, transportation, website, workshops ",22 " HR MANAGER Summary Human Resources Professional with practical understanding of business needs. Areas of expertise include conflict management and employee training. Highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Highlights Hiring and retention Training and development Recruiting Compensation/payroll Employee relations Personnel records maintenance New hire orientation Meeting planning Workers' compensation knowledge Labor relations MS Office Excellent interpersonal and coaching skills HRIS technologies Staff training and development Human resources audits HR policies and procedures expertise Project management Human resource laws knowledge Appointment setting Database management Experience Company Name City , State HR Manager 01/2012 to 04/2015 Planned, directed, and coordinated human resource management activities to maximize the strategic use of human resources and maintained functions such as workers compensation, recruitment, personnel policies, and regulatory compliance. Key Results: New Hire Orientation, on-boarding activities and other HR functions such as offer letters, HR metrics tracking and reporting. Set up interview scheduling for candidates and interview team. Represented Company at all Unemployment and Worker Compensation hearings. Monitored and implemented all Workers Compensation aspects such as, advising medical treatment, informing WC attorneys of any updates, and monitoring any medical restrictions. Helped implement the States ""Managed Care Program"" to help reduce costs for the company. Verified and processed candidate background information. Identified staff vacancies and recruited, interviewed and selected applicants Provided current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits. Performed staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. Company Name City , State HR Coordinator/Assistant 03/2011 to 11/2012 Provided a high level of support to the National Director and General Manager as well as oversaw PGA TOUR golf and charity events at 31 domestic and international locations. Responsible for tactical and strategic Human Resource department oversight, supporting all functions and employees. Key Results: Managed drug screen and background processes. Processed payroll and other related employee documentation. Assisted in executing all marketing and promotional initiatives developed by Tournament Players Clubs and PGA TOUR Brand Teams Coordinated travel logistics for internal executives as well as interviewed candidates. Managed budget reports and budgets, while providing weekly updates to the GM. Wrote press releases and other PR documents for upcoming tournaments. Maintained audits at all TPC venues to help stay in compliance with PGA TOUR standards. Worked cohesively with all functional organizations (at all levels) to deliver expected results. Company Name City , State HR Representative 02/2009 to 03/2011 Worked with senior management to create and implement HR policies and procedures; recruit employees; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer HR budget; and handle HR workplace issues. Provided high level support to senior executives. Key Results: Implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation. Managed drug screen and background processes, as well as process and maintain immigration documentation and visa statuses Negotiated salary offers sign-on bonuses/relocation packages annually at both the exempt and non-exempt level. Coordinated travel logistics for internal executives as well as interview candidates. Managed budget reports for CEO, and provided weekly updates. Provided support as needed. Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information. Introduced company's first ""web interview"", creating a reduction in interviewing costs that was later adopted company-wide. Revised job descriptions across all levels and categories. Shadowed"" and interviewed employees to construct an accurate picture of the duties and skills required for each position. Was involved in union contract negotiations, and helped finalize and create revised union contract. Company Name City , State Sr. Executive Assistant 01/2007 to 12/2008 Provided a broad range of HR functions, including recruiting and training employees, overseeing disciplinary action and managing HR records. Resolved conflicts between employees and management, coordinated health fairs to promote employee wellness and performed exit interviews. Key Results: Trained member management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions. Scheduled meetings, conference rooms and made travel arrangements as necessary. Oversaw calendars and scheduled appointments on behalf of the executive. Supported high level executives, including the CEO. Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity. Compiled and analyzed data from monthly reports to prepare directors' presentations to executive management. Company Name City , State SR. Executive Assistant 02/2002 to 12/2006 Provided support to Vice Presidents of both commercial and military operations. Insured that all trade show exhibits were prepared and presented as planned; communicated outcomes of all shows to executives, and maintained budgets for all shows. Key Results: Prepared reports on completed shows for budget analysis, attendance profiles, and sales returns. Facilitated the creation of any necessary graphics for flyers, registration forms, announcements, etc. for all events and for final approval. Coordinated trade show involvement/event planning. Planned all travel logistics for executives and customers, both domestic and international. Company Name City , State Human Resource Regional Assistant 01/1998 to 01/2002 Maintained deductions and payroll and administration of benefits, including pensions, annuities, health insurance, life insurance, and dental insurance. Monitored Workers' Compensation claims and coordinated work between employees and the insurance carrier as well as tracked reported accidents. Key Results: Maintained department schedules, HR files, and People Soft data. Assisted supported HR policies and programs, including review and salary processes Performed all initial interviewing and back ground screening Prepared and presented reports involving HIPPA, OSHA, FMLA, and Workers Compensation issues. Education 3/2019 Notary Public Bachelor of Arts (BA) : Human Resource Management 2016 UNIVERSITY OF PHEONIX Skills benefits, budget analysis, budgets, budget, coaching, contract negotiations, documentation, training employees, event planning, special events, executive management, senior management, firing, forms, functional, General Manager, graphics, hiring, human resource management, Human Resource, human resources, HR, insurance, regulatory compliance, letters, logistics, Director, managing, marketing, meetings, payroll, People Soft, personnel, policies, presentations, press releases, PR, processes, promotion, recruiting, recruitment, reporting, sales, scheduling, sound, staffing, strategic, travel arrangements, workshops ",0 " INFORMATION TECHNOLOGY DIRECTOR Experience Information Technology Director April 1999 to January 2015 Company Name － City , State For the past sixteen years I was a leader of change for the largest law firm in the Central Pennsylvania area with over 275 in office users at 6 locations and over 200 work from home users. I was a visionary in regards to technical business operations, responsible for providing professional staff at various locations with efficient, up-to-date, secure and stable voice and data communications on a daily basis within budget. The ability to use good judgment, proven technologies and industry standards to balance ease of use with security. I am a fast paced leader with the patience to oversee the maintenance of existing systems while at the same time plan the implementation of new technologies in a cost efficient and timely manner. I am both a professional team leader and player that has directly managed a staff of seven information technical professionals as well as participating in many project implementation teams and initiatives. I am experienced in many of the technical methods, tools and applications used in business operations with the ability to connect multiple offices with highly secure and redundant Internet connections. While at the firm I was able to receive better than competitive pricing for the circuits due to the quantity of services required as well as my vendor negotiation skills. I have the technical knowledge and experience required for the strategic planning and funding of annual and multi-year business operations. My efforts have resulted in a direct costs savings in business operations. Most recently, we implemented user provided smart phones and free apps to provide efficient digital dictation and provided mobile capability to access our document management system. I have a dedicated work ethic that is required to oversee day-to-day technical business operations updating and upgrading systems in use while at the same time implementing new systems: Upgraded the firms bread-n-butter time and billing financial system several times. Upgraded the Word Perfect Application Suite to the Microsoft Office 2000 Suite. Upgraded Microsoft Office 2000 Suite to the Microsoft Office 2007 Suite. Upgraded the GroupWise Messaging to Outlook Messaging. Upgraded the Worldox document management system to Worldox GX3. Upgraded the Audix voice messaging to Mutare voice messaging. Assisted the Marketing department to implement a firm wide Client Relationship Management (CRM) system. Setup up Voice Over Internet Protocols (VOIP) systems at two regional offices. Implemented and upgraded many of100 technical applications and systems used at the firm on an as needed basis to improve efficiency. Implemented several mobile applications on attorney personal devices to improve efficiency (VPN connectivity, RDP clients, Dictate digital dictation, Dropbox, Microsoft Office Mobile Suite of applications, Linkedin, Business Card Scanner, Twitter, etc.) The firm experienced minimum unplanned system downtime under my watch and my team and I oversaw and provided training on the many various applications, processes and procedures used in business operations. I am an experienced data security officer with the skills and knowledge to ensure data is adequately protected. I was the firm's Security Officer and developed the technical security systems and procedures used in business operations. It was an interesting responsibility due to the challenges with balancing ""ease of use"" while ensuring system and data ""security."" Every year my team and I would oversee a mandatory HIPPA (Health Insurance Portability and Accountability Act) Program Review. Every other year my team and I would facilitate a system wide vulnerability audit that included social engineering and vulnerability testing techniques. I am an experienced project manager with the skill set, knowledge and interpersonal tools required to ensure the timely and efficient implementation of systems and applications. I enjoy the aspects of project management as it involves ""cradle to grave"" involvement. Interacting with the users to determine their technical and budget needs, interacting with vendors, communicating with my peers and self-study to find the right technology to meet the need, testing the application and processes or feasibility and efficiency, documenting the processes and procures involved, preparing user instructions and finally implementing and training users on the new system. I appreciate the resources, processes and procedures required to ensure system efficiency and readiness. At the firm most applications are hosted at the central office with the regional offices connecting with redundant Ethernet connections, this saves on the cost of having data centers and support staff at each firm location. My team and I have also authored the firm's business/continuity/disaster recovery plan for IT applications and systems. The firm decided the priority and timeliness of systems and applications to recover. I and my team have configured many IT systems to fail over to the backup systems automatically which is barely noticeable to users. I served as either the project manager or as a team member in all of the examples expressed in my resume. Education Associate's Degree : Computer Information Systems HARRISBURG AREA COMMUNITY COLLEGE Computer Information Systems Associate's Degree : Business Administration Business Administration MBA : Leadership Program ELIZABETHTOWN COLLEGE Leadership Program Various Technical Training Certification Courses and an honorably discharged Air Force Veteran. Skills Air Force, attorney, backup, balance, billing, budget, business operations, interpersonal, competitive, CRM, Client, clients, dictation, disaster recovery, document management, Ethernet, fast, financial, GroupWise, Insurance, Internet Protocols, team leader, law, Marketing, Messaging, access, Microsoft Office, office, Microsoft Office 2000, Outlook, negotiation, pricing, processes, project management, Relationship Management, Scanner, strategic planning, Technical Training, phones, upgrading, VPN, voice and data, VOIP, Word Perfect ",2 " SALES ASSOCIATE Skill Highlights Great ability to multi-task Self-Starter and driven Extensive customer services and caregiver knowledge Neat and well organized Volunteer Work: Personal care worker and supportive home care Job duties: Give assistance to people who are sick, injured, mentally or physically disabled, or the elderly and fragile. Professional Experience 01/2010 to 01/2011 Sales Associate Company Name － City , State Assisting customers to the area in the store they needed to go to or need help in. Putting merchandise in the correct it was assign to. Assist customers with choices and help them locate them and provide information about the product in question. Helping customers who don't know English as a second language. Telephone # 414-764-2474. 03/2014 to 03/2015 Cashier Company Name － City , State My duty was to greet all customers entering into the store. Handling all the cash transactions and receiving payments with cash, credit/debit cards and checks. Guiding and solving queries of customers. Providing training and assistance to new joined cashier. Keep my area neat and organized. Telephone # 414-304-1024. 05/2016 to 07/2016 Housekeeper Company Name － City , State My duty as a housekeeper was to clean and maintain the rooms and premises in and around the hotel. Vacuum, empty wastepaper and ashtrays, transport trash to waste disposal equipment, dust, change the bed sheets and pillow cases and dust. 01/2010 to 01/2011 Sales Associate Company Name － City , State Assisting customers to the area in the store they needed to go to or need help in. Putting merchandise in the correct it was assign to. Assist customers with choices and help them locate them and provide information about the product in question. Helping customers who don't know English as a second language. Telephone # 414-764-2474. 03/2014 to 03/2015 Cashier Company Name － City , State My duty was to greet all customers entering into the store. Handling all the cash transactions and receiving payments with cash, credit/debit cards and checks. Guiding and solving queries of customers. Providing training and assistance to new joined cashier. Keep my area neat and organized. Telephone # 414-304-1024. 05/2016 to 07/2016 Housekeeper Company Name － City , State My duty as a housekeeper was to clean and maintain the rooms and premises in and around the hotel. Vacuum, empty wastepaper and ashtrays, transport trash to waste disposal equipment, dust, change the bed sheets and pillow cases and dust. 01/2010 to 01/2011 Sales Associate Company Name － City , State Assisting customers to the area in the store they needed to go to or need help in. Putting merchandise in the correct it was assign to. Assist customers with choices and help them locate them and provide information about the product in question. Helping customers who don't know English as a second language. Telephone # 414-764-2474. 03/2014 to 03/2015 Cashier Company Name － City , State My duty was to greet all customers entering into the store. Handling all the cash transactions and receiving payments with cash, credit/debit cards and checks. Guiding and solving queries of customers. Providing training and assistance to new joined cashier. Keep my area neat and organized. Telephone # 414-304-1024. 05/2016 to 07/2016 Housekeeper Company Name － City , State My duty as a housekeeper was to clean and maintain the rooms and premises in and around the hotel. Vacuum, empty wastepaper and ashtrays, transport trash to waste disposal equipment, dust, change the bed sheets and pillow cases and dust. 01/2010 to 01/2011 Sales Associate Company Name － City , State Assisting customers to the area in the store they needed to go to or need help in. Putting merchandise in the correct it was assign to. Assist customers with choices and help them locate them and provide information about the product in question. Helping customers who don't know English as a second language. Telephone # 414-764-2474. 03/2014 to 03/2015 Cashier Company Name － City , State My duty was to greet all customers entering into the store. Handling all the cash transactions and receiving payments with cash, credit/debit cards and checks. Guiding and solving queries of customers. Providing training and assistance to new joined cashier. Keep my area neat and organized. Telephone # 414-304-1024. 05/2016 to 07/2016 Housekeeper Company Name － City , State My duty as a housekeeper was to clean and maintain the rooms and premises in and around the hotel. Vacuum, empty wastepaper and ashtrays, transport trash to waste disposal equipment, dust, change the bed sheets and pillow cases and dust. Education and Training 2013 High School Diploma Oak Creek High School － City , State Telephone # 414-768-6210 2013 High School Diploma Oak Creek High School － City , State Telephone # 414-768-6210 2013 High School Diploma Oak Creek High School － City , State Telephone # 414-768-6210 2013 High School Diploma Oak Creek High School － City , State Telephone # 414-768-6210 Skills caregiver, cashier, credit, customer services, debit, English, home care, Neat, receiving, Self-Starter, Telephone, well organized ",10 " DIRECTOR OF APPLICATIONS Profile Accomplished Healthcare Professional with an exemplary background in Healthcare IT. Progressive leadership experience in Healthcare IT. Proven ability in strategic planning, business requirements gathering, creating roadmap with short term and long term goals, budget estimation and management, negotiation, return on investment and return on value analysis. Proactive leader with an excellent work ethic and commitment to exceptional customer service. Skills Graduate Assistant - Team Lead Lead implementation of Optical Character Recognition (OCR) system in Registrar Office. Technical Proficiencies HCIS/EHR: Meditech Magic, CS 5.6x and 6.x; Athena. PM Tools: MS Word, Excel, Power point, Quick Base, SharePoint, Project, Visio. Professional Experience Company Name July 2013 to Current Director of Applications City , State 400+ licensed bed non-profit faith based Hospital with Residency Program, two Nursing Homes and ten outpatient Physician Practices Report to the VP/CIO of IT. Management of all IT Applications (Administrative, Clinical, Revenue Cycle, Ambulatory, Ancillary). Manage $5M budget. Evaluate organizations IT needs, create strategic plan and implement new projects. Negotiation: Saved over $250,000 when purchasing new products. Manage staff: 7 Application Analysts, 2 Team Leads and 2 Consultants. EHR workflow re-design and optimization: Integrating standalone applications and systems to automate the workflow. Consolidating and eliminating redundant applications. Initially there were over 125 applications and systems, so far eliminated 25 redundant applications. ARRA Meaningful Use: Gathered documentation for Meaningful Use Stage 1 CMS Audit, submitted audit documentation and passed the Audit. Lead Team to prepare for MU stage 2 attestation. Currently leading Team to prepare for MU Stage 3 attestation. ICD 10: Working collaboratively with Revenue Cycle and clinical departments to optimize the EMR workflow to be prepared for ICD 10 prior to the Oct 1, 2015 deadline. Lead implementation of computerized provider order entry (CPOE), provider documentation, nursing documentation, bedside medication verification, LAB glucose monitoring system (RALS), EHR/Application upgrades (Meditech, Curaspan and Midas), interface engine upgrade (Cloverleaf), patient portal, DIRECT messaging system via health information exchange (HIE- NYeC & HealthiX), clinical content mapping (LOINC, SNOMED, RxNorm using IMO) and single sign-on (Imprivata). Executive Team member on a Six Sigma project for optimization of workflow and to reduce length of stay in Emergency Room. Population Health Initiative: Executive Team member of NY Queens/Long Island DSRIP program IT Committee, a NYS initiative to reduce readmissions and to reduce Medicaid cost. Company Name January 2012 to June 2013 Project Manager City , State 140+ licensed bed for-profit organization with 3 outpatient clinics) Reported to the CIO Worked closely with other Department Heads in various project implementations. Project management, product evaluation and contract management. Saved over $75,000 by negotiating price when purchasing new products. Introduced project management methodologies. ARRA Meaningful Use: Lead MU Stage 1 initiative. Successfully attested for Stage 1 Year 1 and prepared documentation for CMS audit. Health Information Exchange (HIE): Gathered business requirements, created roadmap, presented phase wise implementation plan with high-level milestones to Executive Committee. Lead phase 1 implementation. ICD 10: Performed gap analysis along with HIM Team and prepared project plan. Lead EHR implementation in Labor and Delivery department (Philips TraceVue fetal monitoring and documentation system). Lead implementation of EHR in Cardiology department (CardiacScience Pyramis). Lead migration of interface engine (from HL7 connect to Summit Interface engine). E-prescription (Dr.First): Lead implementation of standalone version of e-prescription and prepared project plan for its integration with EHR (Meditech). October 2011 to May 2012 Healthcare IT Consultant Company Name January 2008 to September 2011 Program Manager Consultant State Prepared project plan for implementation of computerized physician order entry, ordersets (Zynx), physician and nursing documentation, e-prescription, clinical portal, single sign-on and Meaningful Use Stage 1 initiative. Managed $5M budget. 2000+ licensed bed for-profit Healthcare Organization with 15 Hospitals and several Ambulatory clinics) Corporate Manager - Projects and Applications Reported to the Corporate CIO, CNO and CEO. Served as a member of Corporate IT and Administrative Steering Committee. Worked with Compliance Officers and Legal Counsel to manage IT policies and procedures. Managed $20M budget. Negotiation and contract management: Saved over $1.5M by negotiating price when purchasing new products and systems. Participated in monthly and quarterly Enterprise IT Governance meetings. Reviewed the status of ongoing IT projects, issues, major change requests, resource constraints and requirements, project prioritization and budget. As many as 50 large scale Enterprise wide projects with capital budget over $5M and 75 regional/facility level projects. Created strategic plan to accommodate Health Systems' IT needs for new business initiatives such as new facility acquisitions and business unit expansions. Managed staff and budget 50 direct reports and up to 150 indirect reports. Regional Application Managers, Project Managers, Business Analysts, Programmers, Consultants and offshore Teams. Built strong IT Teams by mentoring, motivating and giving opportunity to grow. Worked closely with Regional IT Teams in consolidating applications and systems. Eliminated redundant systems/applications, standardized workflow by implementing best practices across the Health System. Initially there were over 500 applications. Eliminated as many as half of those applications by integrating the systems and implementing best practices. With the support from Senior Management, promoted the culture of implementing Projects as Hospital wide initiatives instead of as IT initiatives that lead to smooth transition during new Project implementations across the Health System. Enterprise wide Implementations: Lead Teams during migration of legacy EHR systems to Healthcare System's preferred EHR System (Meditech). Strategically deployed EHR across the Health System in 3 to 4 phases based on the services provided at each hospital. Reduced the implementation timeline from 9 - 12 months to 6 - 8 months by eliminating the redundant tasks with the lessons learned from initial pilot projects and by adopting standardized workflow and processes during implementations. Reduced the overall implementation cost by 25% - 30% by training and utilizing more internal resources from various departments and less external resources (consulting services). Lead Teams during implementation Computerized Physician Order Entry, Order sets, Physician and nursing documentation, voice recognition system for Provider dictation, patient education and discharge instructions. Worked closely with the HIM Directors, Physicians, Case Managers and Clinical Documentation Specialists for implementation of standard documentation forms and templates across the Health System. Lead Enterprise wide data archiving and reports standardization project. Education and Training University of Nevada 2007 Masters of Science City , State Sri Ram Engineering College 2005 Bachelor of Engineering City , India Professional Associations Interests HIMSS NYC chapter member. 1 | Page Additional Information HIMSS NYC chapter member. 1 | Page Skills acquisitions, Administrative, automate, benefits, budget, CMS, consulting, content, contract management, Delivery, dictation, Documentation, Senior Management, forms, insurance, Team Lead, Legal, Magic, Meditech, meetings, mentoring, messaging, Excel, Exchange, Office, Power point, 2000, MS Word, Midas, migration, negotiating, Negotiation, Enterprise, Nursing, OCR, Oct 1, optimization, Order Entry, PACS, policies, processes, profit, coding, Project management, purchasing, Quick, recruiting, scanning, Six Sigma, strategic, Summit, Time management, transcription, upgrades, upgrade, Visio, wise, workflow ",6 " HR GENERALIST Summary Human Resource Manager adding value by contributing to company growth and profitability. Trusted adviser and strategic business partner. Efficient in developing and implementing HR plans and procedures. Promotes team-oriented, open-door environments conducive to successful workforce. Highly motivated to achieve company goals. Highlights Coaching and training Employment law knowledge Employee relations Event management HRIS proficient Performance management Records maintenance Staffing and recruiting Succession planning Training and development Accomplishments Submitted over 25 EEOC responses Developed training guides for New Hire Orientation, Time Management System, Applicant Tracking System, and Positive Associate Relations. Introduced the first on-line Applicant Tracking System. Implemented Positive Associate Relations training for salary management. Experience HR Generalist May 2015 to Current Company Name - City , State Address inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Advise top management on appropriate employee corrective actions. Facilitate regular meetings to develop strategies that positively influence workplace relationships. Recruit and interview applicants daily. Implemented an employee recognition and incentive program Generate employee tracking reports each week. Work with senior-level management to create fair and consistent HR policies and procedures. Human Resource Manager June 2004 to May 2015 Company Name - City , State Multi-unit HR business partner upholding Company mission, vision and values system. Support 12 units with over 1000 employees at all levels, including executive leadership. Analyze staffing needs and develop strategies to recruit, train, retain quality talent. Create and utilize job descriptions within all departments. Facilitate meetings to develop strategies that positively influence workplace relationships. New hire and other HR related paperwork compliance. Advise management. Work with operations to establish consistent hiring practices including succession planning. Work with senior-level management to create fair and consistent HR policies and procedures. Review federal and state laws to confirm and enforce company compliance. Advise management on appropriate employee corrective actions. Guide operations on how to conduct background checks and verify references. Employee performance evaluation process and merit program. Address inquires from employees and management regarding employee relation issues. Prepare EEOC responses. Respectful workplace investigations. Monitor compliance of company policy. Coordinate performance reviews, assessments, and individual development plans. Process salary changes resulting from merit increases, promotions, bonuses and pay adjustments. Partner with asset protection to train and maintain compliance. Promote quality customer service. Front End Supervisor February 2001 to March 2004 Company Name - City , State Coordinated activities of team members in multiple locations. Recruited, trained and developed customer service representatives. Created training manuals. Monitored daily activities of customer support teams. Monitored program compliance to maximize customer satisfaction and manage associates. Provided departmental reports and updates to senior management. Resolved customer questions, issues and complaints. Customer Service Technical Trainer June 1997 to February 2001 Company Name - City , State Developed documentation for common processes. Trained employees company protocols clearly and efficiently. Researched issues to resolve complaints and answer inquiries. Provided technical support. Built and maintained successful relationships with associates, vendors and customers. Mentored associates and managers. Troubleshot issues and worked with associates to accomplish goals. Bakery Manager June 1996 to June 1997 Company Name - City , State Met customer needs by effectively resolving food or service issues. Followed procedures for safe food preparation, handling and presentation to ensure customer satisfaction. Maintained sanitation, health and safety standards in work area. Performed monthly inventory control and weekly stock ordering. Education Bachelor Of Science : Wildlife and Fisheries Science Pennsylvania State University - City , State , United States Certifications Senior Professional in Human Resources (SPHR) www.youracclaim.com/badges/4573892b-8bf5-4df5-a4b5-eb2df76c4a43 Skills Associate Relations, Audits, Asset Protection, Coaching, EEOC Responses, Succession Planning, Terminations, Customer Service, Retail Sales, Cash Controls, Bookkeeping, Time Management, Budgets, Lotus Notes, Bakery, Merchandising, Ordering, Sales, Sanitation, Scheduling, Budget Preparation, Conflict Management, Employment Law, Expense Control, Internal Investigations, On-line Learning, Problem Solving, Project Management, Quick Books, Recruiting, Retail Marketing, Self Motivated, Strategic Planning, Team Building, Training ",0 " HR CONSULTING Summary 7+ years of Experience as a HR Partner with experience in all the facets of the Human Resource Function. Extensive background in HR generalist affairs, including experience in Recruiting, On boarding, Performance Management, employee retention, staff development, mediation, conflict resolution, Benefits and compensation, HR records management, HR policies, Jobs and Competencies. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, corporate policies. Experience in Recruitment: Full life cycle recruiting involving Resourcing, Sourcing , Interviewing, Placement and On boarding. CORE FUNCTIONAL STRENGTHS HR Generalist Responsibilities Benefits/Payroll Administration HR Policies & Procedures Performance Management Data analysis and Reporting Staff Retention Employee Relations HR Programs Recruitment/Hiring Employee Counseling Administration Conflict Resolution Orientation & On-Boarding SAP HR - Database access Training & Development Organizational Development Compensation and Benefits Highlights HRIS applications (SAP) Proficient with MS Office (Word, Excel, PowerPoint, Access, Outlook) Payroll Softwares for Payroll Processing Experience 07/2009 to 01/2014 HR Consulting Company Name 07/2008 to 05/2009 HR Coordinator 05/2007 to 06/2008 HR Assistant Company Name I was able to reduce the employee attrition by 5% in my Business Unit with higher Employee connect and rolling out programs boosting the employee morale. Worked on developing the existing Employee Appraisal process to a comprehensive Performance Management process resulting in several reduced iterations for the HR Team. Helped the Senior Leadership team in defining a crisp Career Path - for both technical and Managerial positions. Devised a special program for the High Performers in the Organization leading to differentiated career trajectories retaining the top 5% of the Organization. Worked on optimization of the existing Reward and Recognition process. Developed internal job portal aimed at providing collaborative environment to facilitate Internal sourcing. Worked on 360 degree feedback process for the Managers. Handled 500+ Employees in a Business Unit as a Single Point of Contact for all HR activities Performance Management Conduct awareness sessions on Company's performance management philosophy, tool etc Annual Increments and Promotions - manage the end to end closure of Compensation increment and promotion cycles including the budget calculation and distribution. Handle Performance Improvement Plan for the bottom performers and handling other disciplinary processes such as warnings and termination. Manager Feedback/ Skip Level - administer skip level that provides feedback to the manager which acts a development tool for improvement Successive planning initiatives with 360 degree feedback. People Engagement Project Level Engagement Survey - administer the survey for various strategic accounts to understand the health of the account. This includes context setting with the employees, administrating the survey, feedback collation, analysis, and account specific action plan in collaboration with the managers All Minds Meet - Organize meets to connect the employees with the Top Level Leadership Monthly HR review with the delivery leadership team to review and educate them on various people aspects/concerns Rewards and Recognition - Recognize the right talent, approval of nominations and rewarding them. Fun activities - Fun teams formed at the account level and assist them to come up with the regular fun charter People Management Retention Management - to come up with proactive measures to retain the top talent Attrition Management - discussion with the resigned employees and exit management Relocations and Transfers - approval of onsite and offshore compensation fitments during relocation and offshore assimilation Operational Activities Prepare and maintain Human Resource Information system records/Employee files , various headcount related reports, MIS tracking, Joining reports, attrition tracking reports etc. Analyzing the data and projecting Trends to enable better business decisions. Handling Orientation and On boarding for new employees. Providing and processing payroll Inputs. Managing the Employee benefits such as Medical Insurance. Coordinating for Training and Development needs of the employees. Maintain compliance with federal and state regulations concerning employment. Work with corporate group in running Organization Development activities. Planning birthdays, employee group events. Handling the leave management systems and maintaining timesheets. Keeping the employee policies and procedures updated and educating employees on these through positive reinforcement. Recruitment: Working with hiring managers on Recruitment planning. Identified, engaged, and recruited qualified candidates by performing sourcing activities such as: market and Internet research, internet job board searches/postings, referral recruiting, social media networking, attending seminars, and local networking events. Conducted interviews to assess skill level, presented candidates for client review and final selection, drove offer process including reference checks, salary negotiations. Special Assignments: Designed and Managed the "" Mentor Me"" program to motivate the high performers in the Organization. Handled a team of 3 members and made it a highly successful program. Education 2007 MBA : Human Resource Management KIMS University Karnataka University Human Resource Management 2005 Bachelors of Commerce BNDC University Karnataka University Willing to take up additional certifications such as PHR as required by the role. Masters of Business Administration Skills benefits, budget, client, delivery, hiring, HRIS, Human Resource, HR, Insurance, Leadership, People Management, Managerial, Managing, market, Mentor, Access, Excel, MS Office, Outlook, PowerPoint, Word, MIS, negotiations, networking, Internet research, optimization, Organization Development, Payroll, Payroll Processing, Performance Management, philosophy, policies, processes, promotion, Recruitment, recruiting, SAP, seminars, strategic Additional Information Team Spot Award for being the best team in driving Performance Management Team Lead Award for "" Mentor Me Program"" ",0 " PROJECT ASSISTANT Professional Overview I aspire for a challenging position in a professional organization where I can enhance my skills and strengthen them in conjunction with the organization's goals. I am a multi-talented, respectful, assertive and willing-to-learn young lady whose primary vision is to improve and positively impact the world in its social, economic and political environments. This is a multi-dimensional vision in which any aspect branching thereof I am willing to zoom into. I enjoy being part of any team which shares my vision or that which will be a stable stepping stone in helping me achieve this vision. Core Qualifications KEY COMPETENCIES Flexible and uses practical approach Excellent report writing and communication skills Highly computer literate on statistical packages Inquisitive, innovative and results oriented Initiative and eye for detail Service orientation Active Listening Adminstrative management critical thinking grant writing goal setting and implementation program development public relations team building writing Accomplishments Project Management implemented project with the assistance of the Senior Advisor which increased the agriculture sector productivity Education Bachelor of Arts : Development Studies 2014 Midlands State University City , State , Zimbabwe Development Studies High School Diploma : Monitoring & Evaluation 2015 University of Zimbabwe City , State , Zimbabwe Executive Certificate in Project Management, Monitoring & Evaluation March- 2014 October) Overall Degree Class: 2.1 Dissertation: Distinction Executive Certificate in Project Management, Monitoring and Evaluation with the University of Zimbabwe ACHIEVEMENTS Certificate in Post-Harvest Management and Grading of Cereals, Pulses and Oil Seeds Certificate in Fish Farming as a Business (Aquaculture) Served in the Midlands State University Electoral College for Students Representative Council (SRC) Advanced Level - (2009- 2010) Denmark Training Services 3 subjects (Sociology, History and Divinity) 12 Points Ordinary Level - (2004-2008) Roosevelt Girls' High 5 'O' levels Thesis/Dissertation The role played by Netherlands Development Organization in promoting poverty alleviation for smallholder farmers in Domboshava using the Market- Based Approach (The SNV Case 2012-2014) Languages English and Shona Experience Project Assistant 12/2014 to 12/2015 Company Name City , State Company Netherlands Development Organisation (SNV) Position Project Assistant for Rural Agriculture Revitalisation Programme - Commercialisation of Smallholder Farming Project Assistant of the Rural Agriculture Revitalisation Program being implemented by SNV in all the 8 rural provinces. This $6 million Danida funded program which is coming to an end on 31 December 2015 has the following components ;value chain development (oil seeds, horticulture and dairy), value chain financing, matching grant facility for SMEs, e-Extension, agro-dealer development and Pilots and Studies. Some of my responsibilities include: Monitoring and Evaluation Assisting in project monitoring evaluation and timeous reporting on the same as required Assisting in the contribution of feedback processes, coaching and evaluation of achieved results for client and SNV Assisting in proposing corrective measures and lessons learnt based on evaluations Knowledge development and communication Implementing the process of documentation and knowledge development in the project and facilitate sharing with stakeholders Developed a concept note of fisheries Assisting in ensuring that lessons learned are shared and applied in daily practice Ensuring submission of quality reports by Local Capacity Builders Support to project administration Assisting in facilitation of training workshops and report writing Coordinating stakeholder field visits Keeping agenda up to date, arranging meetings and appointments Assisting in the drafting of proposals Assisting in the Company Netherlands Development Organisation (SNV). Agriculture Sector Intern 06/2014 to 08/2014 Company Name City , State 3 months contract assisting a FAO Funded Project that was aimed at sustaining and improving the livelihoods of vulnerable and emerging rural farming households in Zimbabwe and thus reduce their dependency on humanitarian assistance. The project was meant to build capacity of farmer groups so that they provide essential production, marketing and business development services to their members. Attache 05/2013 to 02/2014 Company Name City , State I was an attaché under the RARP- CSF programme in the Agriculture sector from May 2013 to February 2014. During the time I was attached I provided both administrative and programme support and back up assistance for the sector specifically RARP- CSF. Whilst working with the Agriculture sector, I acquired an understanding of development work and my duties included: Strengthening the documentation process and the process of data collection, data entry analysis as well as contributing towards the development of case studies and related articles for publication Supporting the development of a data management system to ensure safe and efficient upkeep of RARP programme documents Payments compliance and processing Assisting with regular field visits for data collection and analysis Assist with coordination of stakeholder field visits Preparing requests for funds to support project activities. Maintaining inventory of project assets/resources Organizing venues and invitations to project meetings - making travel arrangements Taking minutes during meetings or key events for dissemination Participating in the development and application of monitoring and evaluation tools and reporting systems. Sharing of project reports and activity plans with key stakeholders. Personal Information Date of birth: 01 June 1991 Citizenship: Zimbabwean National I.D: 63-1419015 Q24 Gender: Female Marital status: Single Fellowships and Awards Passed with a distinction in my final year dissertation Additional Information PERSONAL DETAILS Date of birth: 01 June 1991 Citizenship: Zimbabwean National I.D: 63-1419015 Q24 Gender: Female Marital status: Single Skills administrative, approach, business development, coaching, communication skills, computer literate, concept, Council, client, data collection, data entry, data management, documentation, drafting, English, financing, funds, Maintaining inventory, marketing, meetings, Oil, Organizing, processes, Project Management, proposals, publication, quality, report writing, reporting, making travel arrangements, workshops, articles Presentations 1. Prize giving day (Headgirl Speech) 2. presentation on the project to collegues Memberships/Scholarly Societies Monitoring and Evaluation Group Sustainable Agriculture Inclusive business Forum ",8 " HR MANAGER Summary To obtain a position that offers many opportunities for growth and development that will enhance my existing knowledge in Management and Leadership. In return, I will give my very best to the company so it can achieve its goals and aspirations to continue future success. Highlights Leadership skills Providing focus and direction to subordinates Motivating employees to do better Accuracy and attention to detail Ability to work as part of a team Possess effective communication and influencing skills Strong analytical and problem solving skills Possess a strong work ethic and a high level of professionalism Excellent interpersonal, planning and organizational skills A team player who handles multiple projects simultaneously in a fast paced environment Proficient in a variety of computer software programs: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Publisher, Microsoft Outlook, Microsoft Visio, Lotus Notes Experience Company Name City , State HR Manager 04/2015 to Current Supervises, coaches, and counsels staff. Guides employees through the various employment processes such as corrective action and documentation. Ensures consistency and fairness, resolving complex policy related issues, conducting investigations, and make appropriate recommendations as needed. Provides guidance in developing employees for transfer and promotion. Manages the annual talent review, performance goal setting, performance review, development planning and compensation planning processes. Designs, implements, and facilitates new employee assimilation, orientation, coaching sessions, teambuilding, and interventions to increase team effectiveness.   Mentors less experienced staff. Participates in special projects or completes other duties as assigned. Company Name City , State Office Operations Manager 04/2013 to 03/2015 Provide first point of contact and daily functional administrative support to leadership/executive staff/work unit. Implement quality improvement ideas and Monthly audit of security policies, ensuring the company is in compliance with the guidelines Communicate and report directly to Vice President regarding team performance and attendance Plan, manage and communicate special projects and events; e.g., employee recognition programs, community activities, etc. Prepare customer correspondence. Serve as liaison between support staff and other divisions/department Assist with the administration of the day-to-day operations of the human resources functions and duties, such as employee orientation, development, and recordkeeping. Company Name City , State Customer Support Manager 10/2012 to 03/2013 Manage an email support team of ten members, who provided information to customers concerning their order status and accounts by researching online. Train all new incoming employees on all systems and customers handling skills. Project Lead on multiple projects and responsible for planning, executing, and keeping the projects on time. Handle all escalated customer related issues. Company Name City , State Teller 02/2010 to 08/2011 Processing transactions for customers to help them manage their finances. Record all transactions promptly, accurately and in compliance with bank procedures. Ensure compliance with all internal controls and established policies and procedures. Explain, advise on and promote bank products and services to customers. Company Name City , State Retail Support 02/2008 to 01/2010 Retail Support, Home Shopping Network Supervision / Training and Instructions / Team Lead Train new hires and junior staff on work procedure, systems and processes Peer coach to others through support and encouragement. Act as a mentor to new hires Provide retail customer service and sales via telephone and email. Company Name City , State Administration / Customer Services / Mentor 02/2007 to 01/2008 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Prepare correspondence and maintain files and records. Provide assistance to the public by answering a wide variety of questions by interviewing the individual, investigating the situation and resolving the problem. Company Name City , State Flight Attendant/Purser 11/1998 to 01/2007 Act as Purser and prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Act as primary liaison between the pilot and the passengers. Supervised junior flight attendants Responsible for 400+ passengers. Conduct staff briefings. Education BAS : Management & Organizational Leadership 2012 St. Petersburg College Management & Organizational Leadership Associate of Arts 2010 St. Petersburg College Associate of Arts 1996 Arthur Community College Languages Working knowledge of Spanish and French Skills Management, Administrative Support, Coach, Excellent communication skills, Customer service, French, Human resources, Leadership, Team Lead, Mentor, Effective communicator, Project Management, Project Lead, Researching, Spanish, Supervision. ",0 " CONSTRUCTION INSTALLER Summary Detail-oriented Hardworking Construction Worker who is dependable and reliable. Motivated to get along well with others and exceed expectations.  who thrives in project management roles. Extensively trained in construction trades, car Examples View Tips See Other Examples Construction Laborers Click the ""+ Add""  to insert examples into your resume + Add [Job Title]  specializing in home remodeling and equipment repair. Over  [Number]  years in the construction trade. + Add Dependable and hard-working  [Job Title]  with more than  [Number]  years in the construction industry. Thrives in a fast-paced environment and works to complete projects quickly and efficiently. + Add Construction Laborer familiar with resource allocation and production methods. + Add Qualified  [Job Title]  who stays current with public safety and security standards. Safely operates and maneuvers a diverse range of heavy duty construction equipment. + Add Hardworking Construction Worker who is dependable and reliable. Motivated to get along well with others and exceed expectations. + Add Detail-oriented  [Job Title]  who thrives in project management roles. Extensively trained in construction trades, carpentry and landscaping. + Add Physically fit Laborer effective at completing difficult projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in a team setting. + Add Skilled Laborer who thrives independently or as a team member. Proactive in creating a safe and productive environment. + Add Experienced Construction Laborer knowledgeable about the tools, materials and methods used in road construction.  pentry and landscaping. Highlights Microsoft Office XP, Microsoft Windows® 2000, Adobe Photoshop, Adobe suite, IPRO, LAW, Proficient in Excel, People-soft, Kronos, Invoice-it, Networking of machines, Snag-It, Outlook, Windows 7, Microsoft Certified, Auto-Cad. IT background. Experience Construction Installer 01/2014 to Current City , State Layout of sky zones trampoline park. Detailed attention to measurements and blue print for layout and installation of steel. Drilling into concrete for anchors and steel. Impacting and torquing bolts on steel.reading. Blue prints and understanding layout of park, also interpreting measurements and determining when to adjust a line based on mathematics and common knowledge. able to think outside the box and make quick decisions. Drive forklift and safely navigate steel into small areas. Use boomlift and skylift to install top bars and high nets for trampoline park. Use of all major power tools. Constructing trampoline park from start to finish. Chief Engineer 03/2013 to 01/2014 Company Name City , State Develop and publish procedures to support the more than 100 employees who depend on our services to function daily. Maintain par levels, manage and inventory of all supplies in main office for the following vendors Costco, Staples, Gourmet Coffee, So-cal Office Technologies, USPS, Fed-Ex and UPS, Sparkletts Waters. Collaborate across teams to share information and coordinate on new ideas at the weekly huddles. Manage 20 employees, counsel, write-up, hire and terminate. Track PTO balances, accruals and requests, attend annual human resources training. Floor warden, responsible for fire safety procedures, Responsible for AED's. CPR Certified. Full responsibility resource utilization, materials management, equipment, assets, inventory management, managing pouches that go to plants and corporate offices. P&L review, monthly forecasting, annual budget review and planning. DSO, Invoice preparation and review in a timely manner. MSR (monthly services report) reporting, paper inventory, vendor contract negotiations, work with procurement department and legal team to ensure contracts do not expire and expiring contracts are terminated in a timely manner. Maintenance and networking of all MFD's, printers and any other copying equipment. In charge of managing all aspects of office services (hospitality, mail sorting and distribution, supply inventory, copy, faxing-right fax, kitchen stocking and facilities cleaning). Facilitating the removal of equipment (RTV). Installation planning and implementation of new equipment. Project management and implementation. Account Manager 04/2001 to 02/2013 Company Name City , State Develop and publish procedures to support the more than 450 employees who depend on our services to function daily. Specify and prototype tools to increase quality and efficiency in the workplace, and work directly with Director of Operations to develop customer-focused content. Maintain par levels, manage and inventory of all supplies in 4 offices for the following vendors Costco, Bluebird, Complete office supplies, Office Max and Staples. Collaborate across teams to share information and coordinate on new ideas at the weekly huddles. Manage 25 employees, counsel, write-up, hire and terminate. Track PTO balances, accruals and requests. Full responsibility resource utilization, materials management, equipment, assets and inventory management. P&L review, monthly forecasting, annual budget review and planning. DSO, Invoice preparation and review in a timely manner. CSR (client services report) reporting, paper inventory, vendor contract negotiations. Maintenance and networking of all MFD's, printers and any other copying equipment. In charge of managing all aspects of office services (hospitality, mail sorting and distribution, supply inventory, copy, faxing-right fax, kitchen stocking and facilities cleaning). Facilitating the removal of equipment (RTV). Installation planning and implementation of new equipment. Project management and implementation for all build outs and internal construction. Owner 03/1998 to 04/2001 Company Name City , State Planning & Design tile projects for home owners. Setting tile, deconstruction, kitchens, counter tops, bathrooms and outdoors. Responsible for payroll and deductions for day laborers. Bidding jobs and financial planning for projects. Customized tile setting. Negotiated contracts and bids with homeowners and realtors. Coordinating employees in different job sites. Education High School Diploma 1995 Business Management LA Valley College San Fernando High School City , State Skills accruals, Adobe suite, Adobe Photoshop, Auto-Cad, budget, content, contract negotiations, contracts, copying, CPR Certified, client, fax, faxing, financial planning, forecasting, forklift, human resources, inventory management, inventory, Invoice preparation, Kronos, Layout, LAW, legal, Director, mail sorting, managing, materials management, mathematics, Max, Microsoft Certified, Excel, Office, Microsoft Office XP, Outlook, Windows 7, 2000, Networking, payroll, People-soft, power tools, printers, procurement, Programming, Project management, quality, quick, reading, reporting, safety, supply inventory, tops ",19 " SR. HR CONSULTANT Executive Profile Ambitious Human Resources professional who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Possess the ability to build and retain high performance teams by hiring, developing and motivating skilled professionals. A results-oriented Human Resources Professional with demonstrated ability to deliver mission-critical results, with an entrepreneurial attitude offering outstanding presentation, communication and cross-cultural team management skills. ? Skill Highlights Proficient in Microsoft Word Suite (Word, PowerPoint, Excel, Outlook and Access) Kronos Timekeeper Hyperion PeopleSoft Project Management Leadership/Communication Skills Employee Relations Market research and analysis Core Accomplishments Project Management: Initiated ""Caught You Serving"" program to recognize and highlight employees and departments who exceeded patient outcome goals and provided exceptional customer service. This program resulted in a 33% improvement in patient satisfaction scores over a 180 day period. Assisted Executive Team with aligning departments to reduce service redundancy and utilizing untapped resources to create billable services. Through job redesigning, reduced total compensation budget by $400k. Human Resources: Spearheaded new  healthcare provider  program which increased retention by 22%, with overall 93% retention rate. Instituted monthly HR file audit to ensure compliance and accuracy of approximately 575 FTE's and 63 subcontractors employee files. Reviewed and revised employee handbook to address redundant employee issues which resulted in 25% reduction in TWC claims. Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 20% increase in productivity. Developed compentency map per each job family to improve performance evaluation. Reduced turnover by 15%. Negotiated benefits for 575 FTE's in the wake of Obamacare. Professional Experience Company Name City , State Sr. HR Consultant 01/2014 to Current Spearheaded Coach One Project , resulting in a 50 % increase in revenue. Accountable for  attracting and retaining  including overall customer satisfaction. Created new revenue streams through business owner surveys . Generated new business through networking with local Chambers and business referral groups . Increased profits by 60% in one year through restructure of business line. Strengthened company's business by participating in speaking engagements. Developed and directed strategy for launch of new product that landed 1st customer in 60-90 days post-launch. Company Name City , State Director of Human Resources 01/2013 to 06/2014 Administered policies relating to all phases of human resources activity. Identified legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance. Recruited, interviewed, and selected employees to fill vacant positions. Planned and conducted new employee orientation to foster positive attitude toward the lab's goals. Maintained records of personnel transactions such as hires, promotions, transfers, performance reviews, terminations, and employee statistics for government reporting. Coordinated management training in interviewing, hiring, terminations, promotions, performance review, safety, HIPAA, and sexual harassment. Advised management in appropriate resolution of employee relations issues. Responded to inquiries regarding policies, procedures, and programs. Administered and maintained records of benefits programs such as life, health, dental and disability insurances, pension plans, vacation, sick leave, leave of absence, and employee assistance. Investigated accidents/incidents and prepared reports for insurance carrier. Prepared budget of human resources operations. Prepared employee separation notices and related documentation, and conducted exit interviews. Created and maintained job descriptions. Developed and maintained a human resources system that meets Executive Management's needs. Managed affirmative action and equal employment opportunity programs. Ensured employee adherence to company policies and practices including, but not limited to, issues of client confidentiality, and ethical and legal behavior. Strategic business partner with CEO to streamline costs, increase efficiency, while maximizing benefits to all stakeholders. Collaborated with Administrators and Director of Nursing on project to reduce hospital readmission for at-risk patients. Company Name City , State Human Resources/Education Instructor III 01/2009 to 11/2012 Forecasted customers' needs by utilizing Need Assessments of assigned departments to plan, design, develop, implement, and evaluate educational programs. Developed Leadership and Management/Supervisor level courses as well as track pre-course and post-course progress. Facilitated New Hire and Leadership Orientation. Instructed all Mandatory Classes required by Harris County Hospital District and the Federal Government and update policies in real-time. Organized logistics for course offerings. Instructed CPR, SAMA, and Driver's Safety courses for Harris County Hospital District. Collaborated with interdisciplinary team members to develop hospital-wide workshops/seminars and provide applicable training and/or coaching. Prepared statistical analysis on course evaluations for all educational offerings and revise programs according to Performance and Program Improvement initiatives. Liaised with VP of Human Resources to meet Joint Commission's Guidelines and Survey Readiness for the Human Resources Department. Project Manager for Harris County Hospital District's Literacy and ESL Initiative. Collaborated with Harris County's LBJ Hospital's Administrator on a Hospital Readmissions Project to reduce costs and improve patient outcomes. Developed a 14-week course for employees to utilize as a resource for obtaining and improving core supervisory competencies. Developed a ""Let's Break for Customer Service"" series of classes for clinic Administrators. Company Name City , State Administrative Manager 07/2007 to 09/2008 Responsible for human resource management of staff including recruitment, selection, wage determination, promotions, employee relations, explanation of benefits, disciplinary actions, credentialing, and performance appraisals. Managed and reconciled faculty's research grant accounts, PRS Funds, and Kronos Timekeeper as well as communicated balances on a monthly basis. Collaborated with faculty to ensure compliance, training, and institutional and departmental goals were met. Analyzed data and reported results in monthly meetings. Prepared, justified, administered, and monitored budgets for section. Provided budgetary and financial reports as well as analysis of over/under budget detail for assigned projects and cost centers. Approved RFPs, travel, check reimbursements, acquisitions, and leave requests for section. Prepared weekly clinic, lecture, Grand Rounds, and on-call schedules for clinical and research faculty to ensure effective and efficient patient care. Developed and ensured accuracy of grant proposals, budgets, RFP's, and contractual agreements. Ensured the integrity and confidentiality of department records and confirmed that the faculty and staff were in compliance with internal controls, HIPPA, Joint Commission, and other privacy regulations. Collaborated across all sections on special projects. Company Name City , State Media Specialist 08/2005 to 07/2007 Taught Research Techniques to Grade School and Middle School students. Prepared budgets for circulation and guided superintendent and principal in the selection and acquisition of materials and equipment. Provided effective leadership in developing, implementing and evaluating plans for a comprehensive school media program. Responsible for the department's operational functions, training of students, faculty and staff on utilization of new and existing online resources. Position held while completing MBA. Company Name City , State Business Unit Vice President / Human Resources Branch Manager 01/2000 to 03/2005 Liaised with the Executive Vice President of Global Oil & Gas and Power, a team of Relationship Managers, representatives and customers through strong communication, critical thinking and interpersonal skills in an effort to deliver effective and efficient products to clients. Created reports and presented to Executive Management such as Annual Budgets, Client Risk Management Reports, Monthly/Quarterly Revenue Expense Reports, Revenue Forecasting, Doubtful Debtor Reports, presentations, financial spreadsheets, analytical/statistical and ad hoc reports. Acted as primary contact for RFPs, internal and federal audits and advised Branch Manager of recommendations to maintain compliance. Conducted employee performance appraisals, mid-year reviews, compensation, employee relations, bi-weekly time approvals, promotions, new hire orientation, wage determination, filing I-9s, annual mandatory training, employee screening, explanation of benefits, coaching, and training and development. Developed and administered Leadership and Sales Training in conjunction with outside vendor. Functioned as Project Manager on various local and global projects and responsible for creating and presenting analytical reports on the project. Assessed training needs of staff and ensured efficient training timelines were met (via internal or external sources). Coordinated confidential meetings for Executive Management. Company Name City , State Bank Officer 10/1998 to 01/2000 Trained Relationship Bankers globally in manipulating the bank's internal software (CIDAR) to ensure efficient marketing and tracking of clients' progress on a monthly and annual basis. Coordinated Regional and Global Account Planning and internally published results to Executive Management. Created and implemented databases for storing quantitative data related to top-tier clients and Industry Planning North America. Trained Business Development Coordinator, Executive Assistants, and contractors. Selected to assist in the restructuring of the bank in conjunction with consultant firm. Company Name City , State Human Resources Consultant 09/2008 to 01/2009 Assisted with the coordination of the Employee Satisfaction Survey (YOU COUNT) and generated statistical reports for Executive Leadership. Collaborated with physicians to develop and coordinate the Physician Satisfaction Survey and generated statistical reports to Executive Leadership. Delivered the FISH Philosophy and State required sections of New Employee Orientation. Coordinated and generated reports on the Leadership Development Courses ROI Work Projects. Facilitated Leadership Orientation on campus and at CMC sites. Assisted department with UTMB Recognition Events (Service Awards and GEM Program). Collaborated with UTMB Recruiters to facilitate Job Fairs and classes (i.e. Resume Writing, Interviewing and Job Search) for employees whose employment was affected by Hurricane Ike. This position eliminated due to aftermath of Hurricane Ike). Education Doctorate of Business Administration : Leadership December 2016 Walden University , City , State Leadership Master of Business Administration : Finance May 2006 University of St. Thomas , City , State Finance Bachelor of Science : Political Science Business Management August 1990 Texas A & M University , City , State Political Science Business Management Professional Affiliations American College of Healthcare Executives (ACHE) Society for Human Resources Management (SHRM) - National and Bay Area Chapter Association for Talent Development HR Houston AMOCO Select Business Partners Rotary of League City Clear Lake Chamber of Commerce League City Chamber of Commerce (Ambassador Member) Texas City/La Marque Chamber of Commerce Bay Area Houston Economic Partnership Alliance (Small Business Committee; BAHEP Cares for Veterans) Skills Proficient in Microsoft Office and HRIS systems. Extensive HR experience including strategic talent acquisition, orientation, benefits, compensation, employee retention, training and development, employee relations, labor laws, and implementing compliance, policies and procedures. Expertise in management, analysis, researching market trends, performance improvement, and forecasting. Excellent interpersonal, coaching, and conflict resolution skills. ",0 " ENGINEERING TECHNICIAN Summary To obtain a position in the field of civil engineering technician where I can apply and impart the knowledge I have gained through experience and college, as well as to acquire new insight through experience and application. Accomplishments Home Improvement Projects. Outdoor Sports such as golfing, hunting, and fishing. Experience Company Name August 2007 to Current Engineering Technician City , State Design/Drafting - Design of various capital improvement projects including reconstruction, patching, HMA resurfacing, sewer lining/repair, durable pavement markings, and sidewalk repair. Responsibilities include providing an accurate and complete set of plans that are drawn to a city drafting standard. Drafting software used Microstation and GeoPak. Storm Water Utility Assessment - Review of development within the city to determine the assessment fee based on the amount of impervious area on the site. Responsibilities include measurement of impervious area and assessment of fee. Software used ArcView and Microsoft Access. Surveying - Surveying duties include TOPO graphic surveys for capital improvement projects and survey of city infrastructure and utilities to provide accurate base map drawings. Responsibilities include performing surveying computations and processing data. Surveying equipment used Trimble GPS and Topcon Total Station. File Maintenance - Maintain accurate base map drawings of subdivisions, right of way parcels, easements, storm sewer, sanitary sewer, fiber optic, and street centerlines. Responsibilities include adding assets as development progresses and correction of existing assets as survey data is collected. Software used ArcView and CrateGraph. Company Name April 2006 to August 2007 Senior Engineering Technician City , State Surveying duties included TOPO graphic surveys, land surveys, and construction surveys. Responsibilities include performing surveying computations, processing data, and review of subdivision plats. Surveying equipment used Ashtec GPS and Trimble 5600 Total Station. Construction Inspection - Projects I overseen included asphalt resurfacing, street reconstruction, curb reconstruction, storm sewer and sanitary sewer reconstruction and repairs, construction of new subdivisions, and drainage way construction. Responsibilities included keeping daily records, measuring quantities, insuring compliance with plans and specifications. Design/Drafting - Design of a street reconstruction project that included street widening, storm sewer reconstruction, sanitary sewer reconstruction, and water main reconstruction. I have also designed several storm sewer projects. Responsibilities included performing drainage calculations, sizing storm sewer and sanitary sewer pipe, meeting design criteria and writing specifications for project. I have also drafted many survey plats and section corner certificates. Drafting software used AutoCad and Eagle Point. Company Name May 1998 to April 2006 Engineering Technician City , State Surveying - Over 7 years of surveying experience including land surveys, TOPO graphic surveys, and construction surveys. Responsibilities include performing surveying computations, processing data, drafting, and supervision of survey crew. Surveying equipment used Trimble GPS and Geodimeter total station. Environmental Sampling - Over 6 years of sampling at 7 different sites. Responsibilities include sampling of water and soil, maintenance of bioslurp remediation system, and completion of chain of custodies and other required paperwork. Construction Inspection - Over 3 years of construction inspection experience including bridge, bike trail, street, and airport runway, both asphalt and concrete. Responsibilities include keeping daily records, measuring quantities, insuring compliance with plans and specifications. Stream Gauging - Over 2 years of stream gauging on 4 different river basins, including the Iowa, Des Moines, Raccoon, and Cedar rivers. Drafting - Over 2 years of drafting experience including assisting a lead drafts person on street improvement projects, plat of surveys, and corner certificate drawings. Drafting software used Microstation. Education University of Northern Iowa May 2004 BS : Construction Management City , State Construction Management Hawkeye Community College May 1998 AAS : Civil and Construction Engineering Technology City , State Civil and Construction Engineering Technology Skills ArcView, AutoCad, Drafting, GPS, graphic, Inspection, Microsoft Access, Microstation, File Maintenance, repairs, supervision, surveys, utilities ",17 " PROCESS ENGINEERING INTERN Profile PhD cleanroom expert looking for an opportunity to work as a full- time module/process engineer in Lam Research Experience working in both a research cleanroom facility and a semiconductor fab. Hands on experience with fabrication methods such as plasma etching, photolithography, wet etch processing, and PVD Well understanding of Statistical Process Control (SPC) and Design of Experiments (DOE) Professional Experience Process Engineering Intern June 2014 to August 2014 Company Name － City , State Worked on short-loop study for qualifying new metal etch platform Performed edge exclusion standardization for measurement tools in Etch/CMP/Wet Etch area Wrote ""Klarity ACE"" recipes to provide scheduled/automated reports for inline parameters capability, tool-tool (chamber-chamber) matching, and PT-Inline cross-correlations for plasma etch module engineers Generated internal documentation for sampling plans in Etch/CMP/ Wet Etch area Academic Cleanroom Experience Washington Nanofabrication Facility, UNIVERSITY OF WASHINGTON. Research Assistant January 2008 to Current City , State Project: ""A NEW INTEGRATED ENDOSCOPE SYSTEM"" Developed a full MEMS fabrication process of a mechanical resonance based scanning device. Integrated with Laser and fiber optics to enable in 2D micro-displays scanning system Setup benchtop spin coater (SCS 6800) and sputter (Denton Desk V) in lab. Graduate Researcher January 2003 to January 2005 Company Name － City Education Ph. D : Mechanical Engineering , April, 2015 University of Washington － City , State GPA: GPA: 3.52 / 4.0 Mechanical Engineering GPA: 3.52 / 4.0 Dissertation: ""Design and Fabrication of Mechanical Resonance Based Scanning Endoscope"" M. S : Bio-Industrial Mechatronics Engineering , 2006 National Taiwan University － City , Taiwan GPA: GPA: 3.9 / 4.0 Bio-Industrial Mechatronics Engineering GPA: 3.9 / 4.0 Thesis: ""Integration and Fabrication of 2D Phononic Crystals and Surface Acoustic Wave Micro Device"" B. S : Mechanical Engineering , 2003 National Central University Taiwan Mechanical Engineering Affiliations National Society of Professional Engineers (NSPE) Accomplishments Design, Experimental, and Analysis Investigation of Novel Micromachined Phononic Crystals- Development of High-Frequency Surface Acoustic Waveguides"" Micro-fabricated MEMS phononic crystals, integrated with surface acoustic wave (SAW) micro devices on silicon wafers Related Class Projects Process Flow and Device Mask Design foran N-MOS Transistor"" EE527 ""Solid-State Lab Techniques"" final project Designed both CAD layout and a completed fabrication flow of an n-MOS transistor Cross-Sectional In*uence on FinFET Characteristics"" EE539A ""Semiconductor Devices"" final project Discussed basic device physics of FinFETs, compared FinFETs and competing UTB-SOI technology Simulated cross-sectional influences on the characteristics of FinFETs using SILVACO Atlas Experiment Study on Internal Stress in SU-8 Photoresist Cantilever Structure"" ME561 ""Thin Films"" final project Calculate the value of the residual stress in SU-8 Photoresist due to the difference of coefficient of thermal expansion (CTE) mismatch between film and substrate Optimized process recipes (PEB temperature/duration) to reduce photoresist cracking/delamination/buckling due to residue stress Tool Proficiency Photolithography: mask writer (Heidelberg µPG 101), Aligner (Karl Suss MA6, ABM, & EVG 620), Spin coater (SCS SCS 6800 series, & Headway PWM32), HMDS oven (Yield Engineering Systems), wet bench Dry Etch: RIE (Trion Phantom RIE & Advanced Vacuum Vision RIE), Deep RIE (STS Multiplex & Oxford Instruments Plasmalab 100 ICP-380) PVD: Sputter (Kurt J. Lesker Lab 18, & Denton Desk V), e-beam evaporator, thermal evaporator Metrology: SEM (FEI Sirion & JEOL JSM-7400F), Optical profiler (Veeco Wyko NT Series), profilometer (KLA Tencor P-15 & Alphasteps), nanospec (Nanometrics) Others: Wet process (Piranha, RCA Clean, HF/BOE), Cu platting, CMP, furnace (annealing/sintering/oxidation). Publications Gu, Kebin, Chi-June Lee, Chun-Wei Wu, Chih-Hsuan Chien, and Wei-Chih Wang. ""A 2D piezoelectric actuated scanning image acquisition."" In SPIE Smart Structures and Materials+ Nondestructive Evaluation and Health Monitoring, pp. 86952F-86952F. International Society for Optics and Photonics, 2013. Wang, Wei-Chih, William Soetanto, and Kebin Gu. ""Fiberoptic microphone using a polymeric cavity."" In SPIE Smart Structures and Materials+ Nondestructive Evaluation and Health Monitoring, pp. 79842B-79842B. International Society for Optics and Photonics, 2011. Gu, Kebin, C-C. Lee, W. Cui, M. Wu, and W-C. Wang. ""Design and fabrication of mechanical resonance based scanning endoscope."" In Solid-State Sensors, Actuators and Microsystems Conference (TRANSDUCERS), 2011 16th International, pp. 1574-1577. IEEE, 2011. Gu, Kebin, C-L. Chang, J-C. Shieh, and W-P. Shih. ""Design and fabrication of 2d phononic crystals in surface acoustic wave micro devices."" In Micro Electro Mechanical Systems, 2006. MEMS 2006 Istanbul. 19th IEEE International Conference on, pp. 686-689. IEEE, 2006. Thesis: Design And Fabrication of 2D Phononic Crystals in Surface Acoustic Wave Micro Device Thesis: Design And Fabrication of 2D Phononic Crystals in Surface Acoustic Wave Micro Device Dissertation: Design and Fabrication of Mechanical Resonance Based Scanning Endoscope Dissertation: Design and Fabrication of Mechanical Resonance Based Scanning Endoscope Skills Academic, documentation, edge, fiber optics, Laser, Mechanical, Scanning ",17 " GRAPHIC DESIGNER Experience Graphic Designer January 2014 to January 2015 Company Name － City , State With a personal interest in design, Rowena served as one of the Club Officers from Fall 2014 to Spring 2015 as the Graphic Designer where she designs and creates event posters not only for the club itself but also other clubs on campus. Human Resource Manager - Intern January 2006 Company Name － City , State Sales Person January 2002 to January 2004 Company Name － City , State Education 2010 Holy Innocents' High School Singapore Singapore Journalism , 2015 De Anza College － City , State Journalism Additional Information profile Rowena is a dedicated aspiring fashion journalist hoping to transfer from De Anza College to Rutgers University in Fall 2016. Skills Graphic Designer, posters ",1 " PUBLIC RELATIONS INTERN Summary Team leader and developer with over five years' experience in management, sales, customer service and achieving positive outcomes as a result of integrity, hard work, and innovative thinking. Highlights of qualifications include: Professional experience serving on teams receiving regional and national recognition for excellence. Proven leadership and motivation ability through management and volunteer roles. Strong verbal and written communication skills. Experience in the organization of staff and volunteers in multiple high-paced environments. Experience Public Relations Intern Jun 2016 Company Name － City , State Develop relationships with media contacts and ensure integrity within articles. Execute media events in a timely fashion. Write weekly press releases covering weekend, sent to fans and sponsors. Develop and manage content for digital media platforms, including websites, Facebook, Twitter, Instagram, Snapchat, Google+, and YouTube. Manage crisis communications and develop talking points for internal and external audiences. Sales & Service Coordinator/Assistant Branch Manager Feb 2014 to May 2015 Company Name － City , State Individual recipient of ""Pinnacle Award"" for the Cincinnati Region in Quarter One 2015 - based on results of sales to goal (250%), retail quality assurance audit (operational), employee satisfaction index rating, and customer satisfaction index rating. Ensured compliance with operational policies and procedures and provided workflow direction to branch staff members. Assisted branch manager with employee interviewing, selecting, training, setting and adjusting pay rates and work hours, directing daily work, monitoring or implementing compliance measures, administering discipline, evaluating performance and recommending hiring and termination decisions. Applied selling techniques to open, develop, and close sales by creating product interest, actively cross-selling products, and actively pursuing potential customers. Addressed and resolved when possible escalated customer concerns or complaints. Guest Services Supervisor Sep 2012 to Aug 2013 Company Name － City , State Organized 30-40 staff members and volunteers during various events at all of Charlotte Motor Speedway's tracks. Answered questions for guests pertaining to the events and facilities. Handled any complaints from area assigned to help satisfy guests to ensure a positive experience. Problem solved in a positive manner to ensure guests were satisfied with their visit. Sales Manager Jun 2011 to Feb 2014 Company Name － City , State Member of Store #1252 team awarded ""Store of the Year"" for Best Buy Co, Inc., FY 2012 Store received multiple ""Top Store of the Month"" honors from 2011-2014 in Richmond, IN, Charlotte, NC, and Muncie, IN. Recommended by home store District 14 Manager and selected by Carolina District Manager and HR Manager to serve as one of two people to turn around a poor-performing store in Charlotte, NC. Outcomes in 12-month appointment: Store earned ""Top Store of the Quarter"" recognition for T-4 territory in March 2013 Reduced shrink significantly by keeping thorough inventory and applying and company policies and procedures. Implemented employee evaluation process to uphold policies by employees Coached and trained existing and new employees in company sales techniques, behaviors, goals and culture. Increased customer satisfaction index by applying Best Buy practices to all points of customer contact. Supported goal achievement by modeling strong salesmanship and positive behaviors, driving customer satisfaction and retention goals, and coordinating relationships with surrounding businesses, other Best Buy stores, and the local community. Sourced, interviewed and hired employees for individual business group. Continually coached and trained new employees, building confidence through role playing, weekly one-on-one consultations, and provided coaching recognition and feedback to create an open and approachable culture in the store. Managed Profit & Loss statements, opened and closed store, handled all cash and prepared bank deposits, audited cashier drawers, and created employee schedules. Analyzed store's performance indicators against team selling behaviors and goals and develop action plans to address objectives and achieve desired business results. Served as Employee Experience Committee (EEC) Chairperson for all three stores - built relationships with businesses and organizations in local area, coordinated volunteer efforts for 12 large-scale community events each year. Ensured minimum of 10 volunteers at each event to secure $1,000 donation to each 501(c)(3). Public Relations/Social Media Manager, Department of Athletics Mar 2011 to May 2016 Company Name － City , State Promote Indiana University and Indiana University East and their mission to all fans of IU East and IU East Athletics. Consistently show ability to ""think on my feet"" and adapt to sudden changes. Write, design and administer questionnaires and recruitment letters to students and coaches. Social media director for all of athletics, promoting sports through Twitter, Facebook, Instagram, Snapchat and iueredwolves.com. Plan and execute all visits by prospective students, competing teams, and sponsors. Organize athletes during visits to help build a connection with prospective recruits. Organize fundraising events for athletics. Serve as event manager for all athletic events, organized all event staff and logistics. Education Bachelor of Science , Business Administration August 2015 Indiana University Business Administration Professional Affiliations Member of Indiana University East Alumni Board of Directors (July 2015-Present) Member of the Indiana University Alumni Association (August 2015-Present) D. Michael Coyle - 2 Interests Indiana University East Assistant Coach for Men's & Women's Track & Field (Spring 2015-Present) and Cross Country (Fall 2015-Present) teams, earning USATF Level 1 Certification Completed 8-month Academy for Cultivating Talent - Center for Leadership Development, Indiana University East School of Business (August 2014-April 2015) Alumni Advisor for Students Today, Alumni Tomorrow (STAT) club (July 2015-Present) Served as Emcee for Campus Life and External Affairs events (August 2013-August 2015) Volunteered with track team at Special Olympics held at Richmond High School - interacted with athlete participants and facilitated meet events (March 2015) 4 year Social Media Coordinator for Student Activities Advisory Team (August 2011-August 2015) Community Volunteer for annual ReidRide - a fundraising program for Reid Health which generates support and donations of thousands of pairs of shoes to be distributed to school-age kids in the greater Richmond area (2012-Present) Volunteer for Richmond Parks & Recreation City Fit 5K (2012, 2014, 2015) Volunteer for United Way (May 2013) Skills c, cashier, coaching, com, content, crisis communications, customer satisfaction, directing, direction, driving, fashion, fundraising, hiring, HR, inventory, letters, logistics, director, modeling, policies, press releases, Profit, quality assurance, recruitment, retail, selling, sales, websites, workflow, articles Additional Information LEADERSHIP & COMMUNITY OUTREACH Indiana University East Assistant Coach for Men's & Women's Track & Field (Spring 2015-Present) and Cross Country (Fall 2015-Present) teams, earning USATF Level 1 Certification Completed 8-month Academy for Cultivating Talent - Center for Leadership Development, Indiana University East School of Business (August 2014-April 2015) Alumni Advisor for Students Today, Alumni Tomorrow (STAT) club (July 2015-Present) Served as Emcee for Campus Life and External Affairs events (August 2013-August 2015) Volunteered with track team at Special Olympics held at Richmond High School - interacted with athlete participants and facilitated meet events (March 2015) 4 year Social Media Coordinator for Student Activities Advisory Team (August 2011-August 2015) Community Volunteer for annual ReidRide - a fundraising program for Reid Health which generates support and donations of thousands of pairs of shoes to be distributed to school-age kids in the greater Richmond area (2012-Present) Volunteer for Richmond Parks & Recreation City Fit 5K (2012, 2014, 2015) Volunteer for United Way (May 2013) ",20 " TEACHER Summary Energetic with years experience in high-level executive support roles. Organized and professional. Dedicated and focused employee and manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Adept at managing multiple projects with ease using expert time management methods. Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail QuickBooks expert Schedule management Self-directed Advanced MS Office Suite knowledge Resourceful Self-starter Articulate and well-spoken Flexible Accomplishments Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. Material Development Created lesson plans targeting differentiated learners to create an engaging educational experience. Team Building and Leadership Created collaborative classroom experience through student-centered activities. Plan Development   Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate. Education Strategies   Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Goal Setting   Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Technology Integration   Increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment. Creative Lesson Planning   Motivated students to engage with course materials for History of WWII course by organizing a war veteran to come to class to speak about his personal experience. Parent Communication   Regularly met with parents to discuss student issues and course weakness areas. Counseling   Served as student mentor and counselor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions. Experience Teacher 07/2012 to Current Company Name City , State Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Taught Language Arts and Social Studies to 43 5th grade students.Used variety of teaching techniques to encourage student critical thinking and discussion in 5th grade.Established and enforced rules for behavior and procedures for maintaining order among a class of 22 students. Developed, administered and corrected tests and quizzes in a timely manner.Coordinated after school tutoring hours with other teachers to help students in need of extra attention.Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.Designed lesson plans focused on age and level-appropriate material. Business Partner 07/2007 to Current Company Name City , State Computed, recorded, and proofread data, records and reports. Worked closely with company executives to identify new business opportunities and routinely participated in the sales process. Reported and consolidated company financial performance. Calculated, prepared, and issued bills, invoices and account statements according to established procedures. Complied with federal, state and company policies, procedures and regulations. Reconciled and reported discrepancies found in records. Communicated with customers, employees and other individuals to answer questions and explain information. Designed electronic file systems and maintained electronic and paper files. Made copies, sent faxes and handled all incoming and outgoing correspondence. Posted open positions on company and social media websites. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports and presentations. Properly routed agreements, contracts and invoices through the signature process. Received and distributed faxes and mail in a timely manner. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Performed heavy bank reconciliations and cash flow statements. Media Assistant 08/2011 to 07/2012 Company Name City , State Replaced worn labels and barcodes to keep materials in good physical condition.Reshelved books to maintain a neat and tidy reading area.Cleaned and repaired damaged books and library resource materials.Monitored the lending of reserved course materials.Compiled all circulation statistics and drafted reports each [month.Troubleshooted technical problems with library computers and other technology.Answered patrons' questions at the circulation desk.Coached students, faculty and staff in the use of electronic, print and internet resources.Maintained complete and accurate records of all library transactions. Teacher 07/2007 to 06/2008 Company Name City , State Same as above teaching experience. Education Bachelor of Arts : Education/Pyschology 1 2007 University of Maine at Fort Kent City , State Skills Results-oriented Dedicated team player Strong interpersonal skills Time management ",3 " FAMILY AND COMMUNITY ADVOCATE Professional Summary Affiliations Creative problem solver & computer literate Experience in Domestic Violence advocacy, conflict resolution, Trauma counseling & community referrals Excellent communication, organizational and information gathering skills Effective multicultural communication & interaction skills Ability to provide crisis services including suicide prevention Expertise in Counseling (including in-home) & group facilitation Expertise in developing, implementing & monitoring different projects and/or assignments Knowledge of techniques used for both Mental Health & Substance Abuse services/Cognitive Behaviorist Skills Self-motivated Team leadership Strong verbal communication Powerful negotiator Conflict resolution Extremely organized Client assessment and analysis Work History 03/2015 to 09/2017 Family and Community Advocate Company Name – City , State Completion of or update of applications leading to financial assistance toward home heating or cooling bills; as well as assistance towards rent or mortgage payments to at-risk low income, elderly and disabled households. Referrals to community resources as needed. Completion of applications for Home Weatherization program and agency Head Start Facilities. Compiled and monitored case files. Coordinator of VITA Tax program. Community Outreach 4x's yearly. Utilized technology solutions for data entry. Community Outreach resulted in 15% increase in financial assistance. 01/2009 to 01/2011 Substance Abuse Counselor Company Name – City , State Completed Psychosocial Assessments and Treatment Plans to determine the eligibility and provisional needs of persons suffering from Opiate Addiction. Monitored progress through weekly individual and group sessions, team staff meetings, and random Urine Surveillance. Completed authorization for T-19 reimbursements. Collaborated with on-site medical team for maximum services. Compiled and monitored case files. Provided community referrals as needed. Group leader. 01/2008 to 01/2009 Case Manager Company Name – City , State Completed Psychosocial Assessments and Treatment Plans. Compiled and monitored case files. Utilized technology solutions to streamline data entry and report writing. Collaborated with in-house and community staff to maximize services. Provided community referrals as needed. Monitored daily living activities to assess quality of life status. Completed monthly stats. On clients seen and services rendered. On-site case management resulted in 45% reduction in crisis situations. 01/2004 to 01/2008 Lead Case Manager Company Name – City , State Completed Psychosocial Assessments and Treatment Plans within the Prison setting to determine provisional needs for discharging inmates in the area of personal and family adjustments, finances, employment, food and clothing, housing, and physical and mental impairments. Developed and implemented program curriculum. Compiled and monitored case files and utilized technology solutions to streamline management tasks and report submission. Supervisor and trainer of Masters and Bachelor Interns. Provided employment services including resume writing, job leads, job retention. Case management resulted in 50% recidivism reduction in a 4 year project. Virgil Joiner - pg. 2. 01/2000 to 01/2004 Therapist Company Name – City , State Completed Psychosocial Assessment and Treatment Plans to determine diagnosis and provisional needs of clients with wide range. of Mental Health Disorders including AODA. Assisted clients in modifying negative attitudes and behaviors through weekly individual and group session and Urine Surveillance. Compiled and monitored case files. Provided in-home therapy. In-home services resulted in 60% increase in client retention. Observed and monitored client behavior and responses to treatment. 01/1998 to 01/2001 Psychotherapist Company Name – City , State Completed Psychosocial Assessments and Treatment Plans on clients diagnosed with a wide range of Mental Health Disorders. Directed clients in modifying attitudes and patterns of negative behavior through weekly individual sessions. Compiled and monitored case files. Completed authorizations for insurance reimbursement. Collaborated with Psychologist and Psychiatrist regarding diagnosis and medication monitoring. Conducted in-home services including crisis intervention. Provided community resources as needed. In-home services resulted in 35% increase in client retention. Observed and monitored client behavior and responses to treatment. Skills streamline, agency, Case management, Counselor, Counseling, crisis intervention, client, clients, data entry, diagnosis, financial, insurance, meetings, Mental Health, progress, Psychiatrist, quality, report writing, Supervisor, Tax, therapy, trainer, Trauma, Treatment Plans Education 1995 MSW : Social Welfare University of Milwaukee - City , State Advanced Opportunity Fellowship Award *UW Milwaukee Field Placement Advisory Brd. Member *African American Student Achievement Award *Association of Black Social Workers Book Fund Award 1993 BSW : Social Welfare Concordia University Wisconsin - City , State Member: Student Social Work Club AODA Counselor/Social Work Intern *WCS/Wings Correctional Program, Milwaukee, WI AODA Counselor/Social Work Intern (Women In Need of Greater Support) : VA Medical Center - City , State ",4 " REHABILITATION SPECIALIST / MASSAGE THERAPIST Career Focus To obtain admittance into the Masters of Science in Health Science and Rehabilitation program at Rocky Mountain University. Education Therapeutic Massage and Bodywork , 2013 Nevada School of Massage Therapy － City , State 4.0 GPA Bachelor of Science : Human Performance , 2012 Florida Gulf Coast University － City , State Elected as Student Government Senator for the College of Health Professions. Selected to Omicron Delta Kappa National Leadership honor society Vice President of Sigma Phi Epsilon Fraternity. Human Performance Student Association Event Planner Skills Microsoft Office (PowerPoint, Word, Excel) Distant learning education Time management Website Development Professional Experience Rehabilitation Specialist / Massage Therapist December 2014 to Current Company Name － City , State Privately owned Rehabilitation and Strength & Conditioning center. Work closely with owner and head Chiropractor for movement screening and rehabilitation treatments. Responsibilities include providing members with personal training, group fitness classes, massage therapy, movement assessment, and rehabilitation. Proficient in movement assessment using Functional Movement Screen and Selective Functional Movement Screen. Proficient with Move to Perform software for FMS and rehabilitation. Group Fitness Instructor May 2012 to Current Company Name － City , State Teach Aqua Bootcamp and Aqua Aerobics Primary focus of classes is to increase strength and endurance with added mobility framework for each class. Average class size is 20-30 members. Strength Coach/Massage Therapist January 2012 to Current Company Name － City , State Contracted personal trainer at Las Vegas Athletic Clubs. Work with an average of 25 clients per week. Primary focus is movement restoration, functional training, weight loss, and massage therapy. Manage and organize all business operations. Co-Founder January 2012 to Current Company Name － City , State Extraordinary Trainers is a health and wellness network organization made up of fitness and medical professionals in Las Vegas dedicated to providing top quality care to the community. Our team includes Personal Trainers, Chiropractors, Physical Therapists, Massage Therapists, Registered Dietitians, and Health Coaches. Utilizing a team approach, we are able to ensure that our clients get the treatment they deserve while every professionals remains in their scope of practice. We conduct weekly meetings for networking and building private business through teamwork. Fitness Specialist January 2013 to December 2013 Company Name － City , State Worked with SPRI at conventions such as IHRSA, Club Industry, and Interbike in Las Vegas. Educated attendees about SPRI products and demonstrated how they are implemented in different training scenarios. Wellness Coach January 2012 to May 2012 Company Name － City , State Designed new training programs for members of the gym. Cleaned and maintained all fitness equipment. Gave new member tours of the facility. Wellness Center Internship August 2011 to December 2011 Company Name － City , State Prescribed Fitness programs for members of the wellness center. Shadowed in Physical Therapy, Cardiac Rehabilitation, and Orthopedic Surgeries. Designed and completed wellness program using Kinesis equipment for weight loss for future study. Completed 500 internship hours. Certifications Certified Strength and Conditioning Specialist - NSCA Certified/Licensed Massage Therapist - NCBTMB Certified Personal Trainer - ACE TRX level 1 suspension training CPR, AED, First Aid - American Heart Association Professional Affiliations National Strength and Conditioning Association (NSCA) American Massage Therapy Association (AMTA) American Council on Exercise (ACE) Las Vegas Health and Fitness Chamber of Commerce American Heart Association Professional Development Selective Functional Movement Assessment Level 1- Minneapolis 2014 Boston Rehabilitation Summit - Boston, Mass. 2012 Perform Better Conference - Long Beach 2012 NSCA National Conference - Las Vegas 2011 Community Service Free Pre and Post Race Stretching/Movement Assessment for local triathlons and run races, BBSC Endurance Sports, 2012-Present Fitness educator, Henderson Bike Exchange , 2013 Water/Fuel Station attendant, IRONMAN Triathlon , 2013-2014 Golf Coach/Mentor, The First Tee, 2011-2012 Volunteer Worker, Habitat for Humanity , 2010-2012 Extra-Curricular Activities Endurance Events   Qualified for USA Triathlon Age Group National Championship 2013 & 2014 2014 Kokopelli Triathlon, Hurricane, UT - 1st place division 2014 Sand Hollow Triathlon, Hurricane, UT - 2nd place division 2013 Pumpkinman Triathlon, Las Vegas, - 1st place division 2013 Las Vegas Triathlon - 2nd place division ",7 " SIXTH GRADE ENGLISH LANGUAGE ARTS TEACHER Profile Middle School/Secondary Teacher committed to nurturing and inspiring students to explore, define and transform their world. Through Literature, History, Biblical Reflection and Creative Christian Interpretation, this teacher seeks to challenge students to engage the world in dynamic and fruitful dialog. He will use effective, dynamic and inspiring methods of teaching to guide students into discovering who one is called to be while defining one's place in the world. Highlights Lesson Planning Unit Creating through Backward Design Well versed in implementation of the Common Core Academic performance evaluations IEP familiarity Differentiating Lessons to address EC modifications Professional Learning Community Lead Teacher Sixth Grade English Language Arts teacher Eight Years of teaching AIG students English Literacy Tutoring experience Served as a member of the Academically/Intellectually Gifted Committee SIOP trained for addressing ELL needs Sixth Grade staff representative on the School Improvement Committee MS Office proficient PowerSchool proficient Bilingual in Bahasa Indonesia Coached a Battle-of-the-Books academic competition team Assistant Coach for a district champion middle school soccer team Assisted with coaching a local youth soccer team with 20 children for 2 years Consulted with coaching staff of a district champion middle school soccer team Accomplishments For twelve years, I have worked with a diverse community of students in public schools in North Carolina. I have challenged each student to rise above the difficulties of life and embrace the gifts and opportunities bestowed on each individual under God's providence. Experience Sixth Grade English Language Arts Teacher Aug 2007 to Jun 2015 Company Name － City , State Instructed through lectures, discussions and demonstrations in English Language Arts for a diverse populations students with special needs and academic and intellectual gifts. Planned lessons, collaborated and coordinated instruction with colleagues through several Professional Learning Communities. Communicated regularly and effectively with parent/guardians concerning student achievement, social development and growth. Sixth Grade English Language Arts Teacher Aug 2003 to Jun 2007 Company Name － City , State Instructed through lectures, discussions and demonstrations in English Language Arts for a diverse populations students with special needs and intellectual gifts. Planned lessons, collaborated and coordinated instruction with colleagues through regular team and content area meetings. Communicated regularly and effectively with parent/guardians concerning student achievement, social development and growth. Pastoral Care Ministerial Internship Jun 2002 to Aug 2002 Company Name － City , State Internship in Pastoral Services counseling in the HIV/AIDS clinic. Assisted in gathering data and information for a grant and publications. Created materials and program for education local congregations about HIV/AIDS. Duke Divinity School Ministerial Intern Jun 2001 to Jun 2002 Company Name － City , State Given charge of youth group activities and spiritual education. Planned and conducted an educational mission trip to Washington D.C. Planned weekly and monthly activities for spiritual and social growth of the youth. Instructed and counseled youth on religious and social issues. Substitute Teacher Sep 1999 to May 2000 Company Name － City , State Several months as a substitute for a teacher assistant in a Behavioral Disorder and Special Needs classroom. Responsible for a 4th Grade class at Lake Ridge Elementary School during a teacher's brief leave of absence for a family emergency. Taught and observed in nearly every grade from Kindergarten to High School Senior English. Teaching English to Non-Native Speakers (ELL-Instructor) & Camp Counselor Jun 1996 to Aug 1996 Company Name － City , State Develop teaching materials and programing for an ""Intensive English Holiday Package."" Create individualized lesson plans for students with varied English competencies. Assist students with English pronunciation and syntax. Supervised students excursions to various attractions around Jakarta and guiding conversation in English. Education Program in Teacher Licensing , Middle School Lateral Entry, NC Teach 2006 North Caroline Central University － City , State , USA Final course to fulfill qualification requirement for Middle Grades English Language Arts certification was taken through East Carolina University on-line. M.Div. , Theology 2002 Duke Divinity School, Duke University － City , State , USA M.Div. is a 3 year academic program Did not complete the degree program Exited the program to pursue teaching Bachelor of Arts , History & English 1999 Milligan College － City , State , USA Liberal Arts coursework followed the Humanities model of holistic inquiry. Minor in Bible or Biblical Studies (Religion) History degree has an emphasis on the development of ideas and theology during the Renaissance and the Reformation. Skills Helping Student Learn How to Apply their Faith to Critically Engage the World Identify How our Culture and the Society Subtlety Challenge our Faith. Identify and Explaining the Forces and Trends that Propel Human History. Instructional Planning and Implementation. Differentiating Instruction to Address Students Learning Styles Challenging Students to Pursue Excellence in All Things Assist students in Developing a Dynamic and Personal Writing Style Additional Information Growing up in Indonesia as the son of missionaries, I attended Central Java Inter-Mission School (now, Mountainview International Christian School) in Salatiga. My formative educational experience happened under the guidance of teachers and an institution that had an abiding faith in God and the the transformational power of Jesus Christ. I would deeply appreciate the opportunity to allow my faith in the revolutionary power of the cross to inform and infuse all aspect of my teaching practice. I seek to emulate the fine example made manifest in the lives of the teacher that taught me at CJIMS. I believe this is the kind of ministry that God has interwoven into the fibers of my very being. Interests Intellectual   Church History Ancient History Asian History Theology & Philosophy Literature Poetry Political Science Athletics   Soccer Hiking Basketball Fine Arts   Creative Writing Drama/Theater Music Appreciation ",22 " DIGITAL MARKETING LEAD Summary Digital marketing professional with experience in sales, marketing and management. Knowledgeable about e-commerce, social media and creative digital design. Highlights Digital advertising Advertising Customer service-oriented Excellent written and verbal communicator MS Office proficient Effective team player Dependable and reliable Calm under pressure Experience Digital Marketing Lead 12/2014 to Current Company Name City , State Maintain the Digital Marketing Board for the Spa and Fitness Center. Create, edit, and update flyers for the Digital Board regarding current and upcoming events at the Club. Upload class schedules, class descriptions, and corresponding videos to the Digital Board on a daily basis. Spa and Fitness Concierge 10/2014 to Current Company Name City , State Demonstrated excellent customer service to all of the member and their guests. Compete with co-workers for monthly performance based sales bonuses and incentives. Recommend specific services to members depending on what he or she is looking for. Provide adequate knowledge of the services that we provide along with the products that we sell. Spa and Fitness Concierge 06/2014 to 10/2014 Company Name City , State Demonstrated excellent customer service to all of the member and their guests. Schedule appointments for massages, facials, personal trainers, manicures, pedicures etc. Recommend specific services to members depending on what he or she is looking for. Provide adequate knowledge of the services that we provide along with the products that we sell. Assistant Soccer Director 07/2014 to 08/2014 Company Name City , State Head of coaching for 6 week soccer camp with 50 kids ages 4-13 and 7 coaches under me when Director was not present. Worked directly with the director of the camp to provide excellent training sessions as well as fun organized games. Demonstrated leadership for the other coaches to follow while participating in each drill and game that the kids played. Team Leader Sales 06/2013 to 06/2014 Company Name City , State Effectively lead the Sales Team and entire Store in driving Sales, Customer Service and Recovery by directing and acting as a role model in an competitive environment. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Assisted customers in finding the right products to fit their needs and goals Customer Service Lead/Sales Associate 04/2012 to 06/2013 Company Name City , State Demonstrated that customers come first by serving them with a sense of urgency. Provide customers with product knowledge while making a sale. Opened and closed the store, including counting cash,opening and closing cash registers and creating staff assignments. Worked as a team member to provide the highest level of service to customers. Director of Soccer 12/2011 to 03/2012 Company Name City , State Developed and promoted our soccer tournaments, leagues, classes, and skills clinics through outside sales, cold calls and flyers. Organized and executed a seasonal recreation soccer league with over 250 kids ranging from ages 6-15. Coached over 350 kids a week in various soccer classes, skills clinics, and rec practices from ages 2-15. Customer Service Director 06/2010 to 12/2011 Company Name City , State Managed over 15 employees at any given time including developing the schedule, assigning tasks, interviewing, submitting the payroll, and evaluating all customer service employees. Provided customers as well as the customer service employees with the correct knowledge regarding all aspects of the facility. Directed my staff towards handling each and every issue in a professional and timely manner while taking the lead role in personally diffusing customer complaints. Involved in all aspects of the soccer program including doing the majority of the coaching for kids ages 2-15. Student Athlete 08/2006 to 05/2010 Company Name City , State student athlete which I devoted 20 hours per week to athletics while carrying a full course load. Gained valuable leadership and team building experience. Established time management skills while being committed to both schooling and athletics. Internship 05/2009 to 07/2009 Company Name City , State Provided operational leadership and direction for key aspects of the facility such as coaching, marketing, safety, communications and overall management. Developed and maintained a database to execute marketing calls. Assuming overall responsibilities for the functioning of the soccer department. Education Bachelor of Arts : Sport Management May 2010 Warner University City , State Minor in Marketing   Skills digital advertising, marketing, outside sales, retail sales ",7 " ASSISTANT CHEF Professional Summary I am seeking a competitive and challenging environment where I can serve your organization and establish a career for myself. I want to excel in this field with hard work, perseverance and dedication. Education and Training Bachelor's Degree : Healthcare Administration Jan 2016 NEW ENGLAND COLLEGE , City , State GPA: Graduated Magna Cum Laude Healthcare Administration Graduated Magna Cum Laude Associate's Degree : Culinary Arts Sep 2005 ART INSTITUTE OF WASHINGTON , City , State Culinary Arts Skill Highlights Personal and professional integrity Relationship and team building Proven patience and self-discipline Effectively influences others Professional Experience Company Name City , State Assistant Chef 01/2012 to 06/2014 Led and trained workers of 4 in food preparation, service, sanitation, and safety procedures. Resolved customer complaints regarding food service. Purchased or requisitioned supplies and equipment needed to ensure quality and timely delivery of services. Observed and evaluated workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups. Specify food portions and courses, production and time sequences, and workstation and equipment arrangements. Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards. Assigned duties, responsibilities, and work stations to 4 employees in accordance with work requirements. Conducted meetings and collaborated with other personnel to plan menus, serving arrangements, and related details. Company Name City , State SBA-Kitchen 07/2010 to 05/2014 Check the quality of raw or cooked food products to ensure that standards are met. Prepare and cook foods of all types, either on a regular basis or for special guests or functions. Assists Executive Chef and Sous Chefs with preparing food for Presidential functions. Assists Chefs with preparing meals for the first family. Follow recipes and presentation specification as set by the White House staff and Executive Chef. Company Name City , State Restaurant Cook 08/2008 to 06/2009 Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters. Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock. Portion, arrange, and garnish food, and serve food to waiters or patrons. Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. Consult with supervisory staff to plan menus, taking into consideration factors such as costs and special event needs. Company Name City , State Cook 08/2005 to 06/2008 Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Substitute for or assist other cooks during emergencies or rush periods. Carve and trim meats such as beef, veal, ham, pork, and lamb for hot or cold service, or for sandwiches. Take and record temperature of food and food storage areas such as refrigerators and freezers. Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures. Company Name City , State Accounts Receivable 10/2003 to 08/2005 Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. Operate computers programmed with accounting software to record, store, and analyze information. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Receive, record, and bank cash, checks, and vouchers. Comply with federal, state, and company policies, procedures, and regulations. Code documents according to company procedures. Match order forms with invoices, and record the necessary information. Perform general office duties such as filing, answering telephones, and handling routine correspondence. Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks. Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures. Company Name City , State Administrative Assistant 03/2002 to 10/2003 Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Set up and maintain paper and electronic filing systems for records, correspondence, and other material. Locate and attach appropriate files to incoming correspondence requiring replies. Open, read, route, and distribute incoming mail or other materials and answer routine letters. Make copies of correspondence or other printed material. Mail newsletters, promotional material, or other information. Skills Exceptional listener and communicator who can convey information verbally and in writing. Computer-literate with extensive knowledge, covering applications of word processing, spreadsheets and e-mail. Resourceful team player, which excels at building and trusting relationships with customers and colleagues. Problem-solver who can generate workable situations and resolve complaints. ",14 " TABLE GAMES DEALER Summary Throughout the years, I've been trained to give only the best service and customer care. It is not only about doing the job right, but to make sure the customer is satisfied with their experience. I've progressed from a cashier, to a waitress, to my most recent employment as a blackjack dealer, giving me a total of three years experience in customer care. However, My skills are not limited to this description, so I'm sure I'll be the perfect fit for any position available. Highlights Typing speed of 98 WPM, PowerPoint, Word, Access, Excel, Photoshop; Trained to deal: Blackjack, UltimateTexas Hold'em and Three Card Poker. Customer service experience and course training. Cash handling Reliable team worker Neat, clean and professional appearance Comfortable standing for long time periods Math and language skills Delivers exceptional customer service Engaging personality Excellent multi-tasker Experience Table Games Dealer November 2012 to June 2014 Company Name － City , State Educated customers on game rules and mathematical probabilities of various wagers. Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests. Took and paid bets and retrieved cards. Inspected cards and equipment to be used in games to verify proper functioning. Processed customer transactions involving cash, and casino chips. Calculated change for currency, chips, vouchers and checks. Provided excellent customer service for up to (6) players at the same time, including their guests. Server/Hostess/Cashier April 2010 to May 2011 Company Name － City , State Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Facilitated prompt and accurate seating and service of all guests. Managed closing duties, including restocking items and reconciliation of the cash drawer. Consistently adhered to quality expectations and standards. Skillfully anticipated and addressed guests' service needs. Delivered exceptional, friendly and fast service. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Correctly calculated charges, issued bills and collected payments. Continually kept carpets and floor clear of debris. Regularly cleaned host stand and buffet area. Maintained a professional tone of voice and words at all times, including during peak rush hours. Actively complied with all health department regulations and rectified issues immediately. Operated and maintained cleaning equipment and tools, including the dishwasher, and hand/table wash stations. Transported all dirty tableware from dining room to dishwashing area for proper cleaning. Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables. Stocked and maintained silverware, linen and condiments. Provided high quality service. Server/Waiter February 2009 to January 2010 Company Name － City , State Delivered exceptional service by greeting and serving customers in a timely, friendly manner.. Consistently adhered to quality expectations and standards. Delivered exceptional, friendly and fast service. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Prepared the buffet and salad bar for dinner service. Continually kept carpets and floor clear of debris. Maintained a professional tone of voice and words at all times, including during peak rush hours. Facilitated prompt and accurate seating and service of all guests. Regularly cleaned host stand and buffet area. Transported all dirty tableware from dining room to dishwashing area for proper cleaning. Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables. Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance. Stocked and maintained silverware, linen and condiments. Education High School Diploma : August 2012 Arkansas City High School － City , State GPA: Awarded a certificate and special edition of the Webster's New College Dictionary by the Kansas Honors Program of the KU Alumni Association for graduating in the top 10% of my class. Presidential Scholarship January 2012 Awarded Presidential Scholarship to Cowley County Community College for academic excellence. Presidential Academic Achievement Award, all four years. (2009-2012) Awarded a certificate and special edition of the Webster's New College Dictionary by the Kansas Honors Program of the KU Alumni Association for graduating in the top 10% of my class. Awarded Presidential Scholarship to Cowley County Community College (Jan 2012) for academic excellence. 3.927 GPA Coursework in Spanish (3 years), Calculus, and Chemistry. Member of Debate and Forensics Club (2 years) Some Associates : Psychology Cowley County Community College － City , State 3.75 GPA Coursework in Ethics, Computer Applications, Statistics, Psychology and Developmental Psychology Skills Typing speed of 98 WPM, Word, Photoshop, Excel, Access, PowerPoint, Multi-tasking and organizational training Completed course training in customer service and confrontation at First Council Casino Hotel ",14 " RECRUITER, TAX EXEMPT MARKETS Professional Summary Experienced recruitment professional driven by a passion for uncovering top talent, seeking to join a forward-thinking organization in a challenging, dynamic leadership role. Core Qualifications Cold calling Passive sourcing Full cycle recruitment Project management Relationship managment CRM and ATS systems Budget planning and management Team management Implementation of new ideas/service Salary/Pay negotiation Experience Company Name January 2015 to Current Recruiter, Tax Exempt Markets City , State Launched and implemented innovative and efficient recruitment efforts for Fortune 500 financial services firm within niche market segment, successfully managing relationships with 26 RVPs and 4 SVPs. Spearheaded new recruitment efforts within our Retirement Advisory Distribution channel, becoming 1st dedicated recruiting partner Increased new licensed financial advisor hires from 31 in 2014 to 75 in 2015, hitting 116% of goal Efficiently manage a minimal recruiting budget, averaging a cost per hire of $320 in 2015 Effectively maintain positive relationships with each divisional RVP, managing expectations on their hiring needs and forecasting for future opportunities Implement new recruitment tools, resources, and tracking systems in order to uncover passive and active candidates Member of Retirement Advisory Distribution Senior Leadership huddles, offering recruitment strategies and territories of opportunity to Executive leaders Company Name May 2011 to January 2015 Project Manager - Healthcare City , State Managed enterprise client relationships throughout high-value candidate recruitment projects, efficiently allocating human and capital resources to achieve success for client and agency. Served as face of program to client while creating, launching, and monitoring favorable sourcing strategy to maximize client's ROI Successfully utilized various recruitment and networking sources and tactics to uncover qualified talent Conducted client kick-off calls to gather critical information required to plan successful campaigns Led and managed team of Talent Strategists and Virtual Screeners Closed $400,000 in revenue in 2013, and over $600,000 in 2014 Responsible for over $150,000 in repeat revenue in 2013, and $250,000 in 2014 Collaborated with internal sales leadership as a member of the Pricing Team to forecast demand, resources required, and estimated outcome, allowing sales teams to set achievable client expectations and success metrics Utilized various recruitment methods to source qualified talent, including niche sites, association sites, resume databases, social media, and passive sourcing Winner of multiple quarter-long contests, including repeat revenue, customer satisfaction scores, and sales satisfaction scores Recognized as Project Manager of the Quarter for Q1 of 2012. Company Name January 2010 to May 2011 Senior Healthcare Recruiter City , State Created long-lasting, profitable relationships with clients while hiring and managing a healthcare staff of over 90 licensed professionals. Generated new business by prospecting hot leads, cold calls, and referrals. Led team in generating a 487% increase in annual net income in 2010 and a 600% increase in 2011 Effectively cold called and recruited an average of 30 medical professionals per day, surpassing daily quotas Conducted in-person sales calls and cold visits to major healthcare centers in Chicago and surrounding areas Successfully negotiated mutually beneficial client rates and employee wages Effectively hired and placed top 8 grossing external employees, amassing over $250,000 in sales Recruited and placed 2 medical professionals into direct hire positions, adding $16,500 to bottom line Implemented contests and events to creatively engage with clients, resulting in increased activity Ensured adherence to Joint Commission standards for compliance and credentialing in all employees and clients Selected among all Senior Recruiters in District to construct business plan to re-open Milwaukee Staffing office Top Performer at R2 Professional Recruiter training. Company Name August 2007 to January 2010 Assistant Supervisor/Head Bartender City , State Company Name July 2006 to August 2008 Key Hourly Manager City , State Education Lewis University May 2009 Bachelors of Science : Business Administration City , State Business Administration Skills agency, budget, business plan, client, clients, customer satisfaction, databases, financial, financial advisor, forecasting, hiring, Leadership, managing, market, office, enterprise, networking, Pricing, recruiting, recruitment, Recruiter, sales, sourcing strategy, Staffing ",6 " SALES MANAGER Highlights MS Office proficiency Microsoft Outlook Lotus Notes Team leadership Exceptional time management Goal-oriented Accomplishments Managed a successful sales team of 12 members who consistently exceeded sales goals an average of 20% each month. Developed highly effective sales training strategies as Sales Manager of a 12-person team. Coached a successful sales team that led the store in monthly sales per FTE over 50% of the year. Mentored two Sales Manager In Training candidates through successful completion of the Manager Assessment Program (MAP). Experience Sales Manager May 2011 to Current Company Name － City , State Lead through developing a commissioned sales team (10+ direct reports, 50+ indirect reports) to achieve sales, ensure efficiency and to be successful in our FY focus areas. Develop skills and product knowledge of Sales Consultants through training, evaluation, and role play; develop talent into Management roles. Attract, hire and on-board world-class Sales Professionals who are well prepared to provide exceptional customer service. Analyze and track sales performance to assigned budget, conversion, compliance, and Sales Consultant staffing/hiring targets. Responsible for day-to-day oversight with authority to resolve issues that may occur during the execution process. Respond to potential customer service concerns. Ensure customers receive the best customer experience and seek out opportunities for self-development. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving brand and performance goals. Built and maintained effective relationships with peers and upper management. Recruited, hired, developed and retained retail talent for the company. Addressed customer inquiries and resolved complaints. Created and directed sales team training and development programs. Branch Sales Manager Mar 2006 to May 2011 Company Name － City , State Manage the branch staff including hiring, training and development, and performance management. Coach the branch staff to achieve sales excellence in sales production, product knowledge, customer service, and branch operations to meet or exceed minimum performance standards. Demonstrate leadership proficiency in sales, service, operations, and management. Responsible for consistently meeting or exceeding branch sales performance standards. Manage and motivate staff consistently and fairly. Develop a sales environment through creative and promotional activities. Lead the branch by setting a positive example in telemarketing efforts, cross-selling and sales campaigns. Demonstrate commitment to consistently deliver positive customer service to achieve customer retention. Demonstrate enlightened leadership skills designed to motivate and retain employees deemed high potential and high performing. Oversee loan turnaround times to ensure quality customer service. Establish professional networks by building a referral base and providing resources to ""centers of influence"" on industry trends and bank products. Initiate, complete, and maintain customer profiles. Support customer on-boarding process through follow-up. Achieve results through managing, motivating and coaching staff in sales and service efforts. Display professional verbal, written and interpersonal communication skills. Represent the bank in the community. Mortgage Consultant Mar 2004 to Mar 2006 Company Name － City , State Utilize referrals and company provided sales leads to sell customers a variety of financial services and products including unsecured personal loans, credit cards and real estate loans. Work with customers on the phone and in person throughout the credit application and approval process. Responsible for financial analysis of clients who typically stand above 60% debt ratio and implement debt restructuring to facilitate repayment and reduce debt ratio to 45% or less. Manage team to plan approach and implement best practices for selling Life, Accident & Health, Involuntary Unemployment insurance and Home and Auto (HAS). Proven ability to self-source leads and to create profitable business relationships with referral partners. Education Bachelor of Business Administration , Computer Information Systems General Business 4 2001 Western Michigan University － City , State GPA: with Honors Magna cum laude Computer Information Systems General Business with Honors Magna cum laude Recipient of [Scholarship Name] Scholarship Skills approach, budget, Coach, coaching, interpersonal communication, COMPUTER KNOWLEDGE, Consultant, conversion, credit, clients, customer service, financial, financial analysis, focus, hiring, insurance, leadership, leadership skills, Lotus Notes, managing, Excel, Microsoft Office, Microsoft Outlook, PowerPoint, Word, networks, performance management, quality, real estate, selling, Sales, staffing, telemarketing, phone, written ",10 " LANDSCAPE TECHNICIAN Professional Profile Diligent and driven banking professional who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills.  Highlights Analytical Detail-oriented Excellent communication skills Strong work ethic Risk management expertise Excellent time management skills Exceptional customer service MS Office proficient Experience 07/2015 - Current Company Name － City , State Loss Prevention/ BSA Analyst Evaluate current fraud situations and formulate recommendations to reduce in the future Use anti-money laundering (AML) software to review members' activity for money laundering and other suspicious activity.  Review structuring reports if software is not functional. Work cases and alerts generated by software, documenting conclusions reached and actions taken. Review member accounts to determine those posing higher risk.  Obtain and evaluate EDD forms and information. File Suspicious Activity Reports (SARs) as necessary. Provide effective written and oral communication with members concerning extended holds, or possible fraudulent transactions, or other security measures taken. Document all actions accurately and timely. Work with Fraud and Security Managers in investigations and recoveries; with Operations (when necessary) to ensure fraud is limited/prevented; with other financial institutions and merchants to process fraud claims 04/2014 - 07/2015 Company Name － City , State Branch Representative Provided superior member service in the Retail branch, answering/ resolving member questions, and discrepancies; performed and processed transactions on sales side of branch- i.e. membership/ loan applications; resolving account related issues; and all cash-related responsibilities related to the service side Achieved assigned cross-selling and performance goals by proactively offering appropriate products and services to each member to ensure Credit Union's growth goals Developed and maintained a strong working knowledge of PFFCU products and services, as well as all policies and procedures associated with entire branch in order to ensure operational effectiveness Produced work that is thorough and completed with minimal errors, delivered the highest level of service by ensuring all member information is secured and protected Maintained a superior volume level of work performed; adhered to all PFFCU policies and procedures 11/2011 - 10/2013 Company Name － City , State Operations Supervisor Oversaw and supported the day-to-day department production activities which included cross training, control, and audit activities, production, and quality control to achieve targeted business goals / objectives. Facilitated departmental workflow, ensured work was properly safeguarded and controlled in accordance with banking policies and procedures; identified, minimized and escalated risk where appropriate. Ensured work adhered to regulations and compliance to CFG policies, departmental policies, risk avoidance standards and SLAs; contributed to the improvement of the customer experience. Tracked and reported key department metrics to include productivity (group / team), large dollar items, general ledger errors, teller errors, customer impact and service level agreements. Reporting demonstrated team's operational effectiveness and efficiency to Retail and Corporate units. Recorded passing audits, 90% customer service, and SLAs met for 5 consecutive years by providing guidance, training and leadership to 12 junior team members who achieved individual / department goals. Provided input in the performance review process; motivated, incented, and rewarded desired behaviors to the team by providing feedback and utilizing available reward and recognition programs. 02/2008 - 11/2011 Company Name － City , State Senior Operations Associate Provided oversight, monitoring, and decision making of the workflow for a team of Operational researchers in a fast paced environment requiring application of various complex methods, procedures and knowledge of business unit's product(s) and application(s); repaired any negative impact to both internal and / or external customers. Researched customer, brand, or bank inquires using advanced analytical skills to determine the source of the problems. Accurately resolved and ensured work product adhered to regulatory and compliance guidelines, departmental policies, quality control and service level agreement requirements. Minimized risk to the bank by utilizing knowledge of regulatory / compliance requirements. Achieved multiple individual corporate recognitions. Delivered prompt, accurate and excellent customer service. Served as mentor to 18 junior team members. Communicated technical support to management team and department colleagues on business specific systems and/or processing issues which resolved negative bank exposure. 11/1999 - 02/2008 Company Name － City , State Teller Manager Managed opening and closing times for the main branch. Oversaw training for all new branch employees Managed team of 10 branch tellers  Balanced daily cash deposits and bank vault inventory with a zero error rate. Received regional branch recognition award for outstanding customer service.  Received an internal audit score of 90% for 5 consecutive years Adhered to Citizens Bank security and audit procedures. Adhered to all federal and state compliance guidelines for retail banking. Education 2010 Peirce College City , State Bachelor of Science : Business Administration Magna Cum Laude Technical Skills and Qualifications Analytical skills, banking, coaching, oral communication, Credit, customer service, decision making, financial, forms, functional, general ledger, leadership, mentoring, performance management, policies, process improvement, quality control, Reporting, Retail, selling, sales, service level agreements, technical support Highly accountable and experienced in operational effectiveness, performance improvement initiatives, BSA compliance, regulatory and audit procedures. Excellent research and analytical skills, process development, and delivering exceptional customer service. Ability to acquire technology quickly and proficient with various banking and credit union internal financial systems. Banking systems, Credit Union systems: Epysis/ Symitar, Meridian Link, STAR Network, Patriot Officer, VISA ",22 " FINANCE MANAGER/ OPERATIONS MANAGER Career Overview To obtain a full time position in Management Information Systems with emphasis on business analysis where I can demonstrate excellent leadership, business and team work skills to produce effective results. Qualifications Technical help desk experience Strong analytical skills Strong collaborative skills Document management Excellent problem solving skills Strong Communication Skills Customer needs assessment Requirements Analysis Requirements Gathering C++ Java CICS Windows Networks W-LAN Technical Support Switches, Bridges Software Development Life Cycle Systems Applications Systems Development Systems Implementation Systems Integration PC DOS Personal Computers Problem Analysis and Resolution Process Improvements Product Life Cycle Management Product Management Product Research Project Quality Control QA Quality and Productivity Improvement Technical Skills Skills Experience Total Years Last Used Accomplishments IT Training   Successfully trained 25 employees to use new operating system. Network Security   Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links. Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment. Network Support   Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery. Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department. Work Experience Finance Manager/ Operations Manager July 2004 to Current Company Name － City , State Oversees all aspects of the organization's quality or business improvement efforts, such as developing and administrating the program, training and coaching employees, and facilitating change throughout the organization. Responsible for establishing strategic plans, policies, and procedures at all levels so quality improvement efforts will meet or exceed internal and external customers' needs and expectations. Implemented a new sales-tracking POS system to replace a manual form writing process to increase efficiency. Provided employee training for POS system. Recruited, hired, trained, developed, and directed retail sales teams for two retail Wireless Nation dealer stores. Oversaw client relations, new account development, and customer service. Supervised administrative functions, inventory, cash flow, merchandising, and operations. Generated monthly and annual sales reports. Conducted ongoing staff development and personal growth planning for employees. Doubled annual sales by developing innovative and effective marketing programs. Created a team spirit within the stores that resulted in increased sales, long-term employees, and customer satisfaction. Achieved 150% of quota and grew number of customers by 200% within the first year as Sales Manager. Led sales calls with team members to establish sales and customer retention goals. Determined merchandise price schedules and discount rates. Monitored customer preferences to determine focus of sales efforts. Shared product knowledge with customers while making personal recommendations.Maintained friendly and professional customer interactions. Negotiated and closed contracts with Fortune 500 companies, including Sprint Wireless, T-mobile and AT&T. Computer Information Systems Specialist II September 1999 to July 2004 Company Name － City , State Administered the installation, configuration and continued maintenance of network equipment including servers, storage devices, routers, hubs, switches, and printers. Troubleshoots and resolves network connectivity and network related hardware/software problems. Processed an average of 20-30 inbound and outbound technical support calls. Reviews new hardware and software specifications and recommends products for procurement. Install, configure, and optimize network communication hardware and client software. Referred difficult issues to upper management while maintaining positive rapport with customer. Create users, assigns privileges, and provides ongoing user support. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Respond to connectivity related help desk requests. Maintained composure and patience in face of difficult customer situations. Runs backup and recovery operations. Provides support and assistance to staff. Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Completes archiving of network data and completes appropriate documentation. Collaborates with teachers and coordinators to assess and evaluate educational software to project future needs. Built and maintained successful relationships with service providers, dealers and consumers. Education and Training Masterof Science : Information Systems , 2016 Bowie State University － City , State 4 .0 GPA Bachelor of Science : Information Systems , 2001 University of Maryland, University College － City , State Coursework in Software Engineering and Hardware Systems Coursework in Distributed Computing, Networks and Databases Skills administrative, backup, cash flow, coaching, hardware, client, client relations, customer satisfaction, customer service, documentation, help desk, hubs, inventory, marketing, merchandising, network, policies, POS, printers, procurement, quality, quality improvement, retail, retail sales, routers, sales, servers, staff development, strategic plans, switches, user support, employee training ",15 " CONSULTANT Professional Summary Accomplished seller with marketing and entrepreneurial chops. Proven record of exceeding service standards and outpacing performance goals. Solid technical background with a focus on B2B SAAS and programmatic advertising. Motivated, team-oriented and enthusiastic about helping companies grow. Skills B2B sales Network development Lead prospecting Interpersonal communication skills Brand marketing Business development Product development Content creation Accounting, VC Advertising, Website Agency B2B Billing Book Brand strategy Budgets Business development C Com Interpersonal communication Content Content creation Clients Client Delivery Product development E-commerce Editorial Finance Managing Marketing Meetings Enterprise Network Sales Selling Staffing Strategic Phone TV Work History Consultant , 01/2020 to Current Company Name – City , State Project manage drinkbumpcoffee.com and sheau.com website launches. Oversee marketing, content creation, and 3rd party integrations for all three brands. Prospect and onboard 100+ traditional retailers and D2C e-commerce brands to Sheau within first 3 months through in person meetings, cold emails and phone calls. Sourced 30+ new relationships with VC's, like-minded brands and affiliates to partner with Sohuis on content and events. Senior Account Executive , 03/2019 to 01/2020 Company Name – City , State Grew $500K book of business by 10% through cross-sell and up-sell opportunities while managing pipeline of 60+ enterprise brands. Conducted client QBR's and developed plans with internal teams to grow territory through customized demo's, mock-ups and strategic partners. Created new process for documenting sales ""wins"" that was implemented company wide. Senior Account Executive , 04/2018 to 03/2019 Company Name – City , State Achieved $224K in new business selling influencer marketing solutions to C-suite executives. Brought on company's first airline client, which was self-sourced and opened up new revenue channel. Spearheaded east coast agency business working internally with marketing and finance to develop new pitch and terms. Account Director , 03/2017 to 04/2018 Company Name – City , State Managed $1MM quarterly pipeline selling programmatic advertising solutions to agencies and brands. Increased sales revenue by 315% over 9 months as team's top seller. Exceeded quarterly quotas hitting 123% to goal in Q4 2017. Account Manager , 06/2015 to 03/2017 Company Name – City , State Supported $3MM average quarterly book of business and consistently contributed to regional incremental goals earning multiple spot bonuses. Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction. Mentored and trained Account Coordinators and Account Managers. Production Coordinator , 07/2014 to 06/2015 Company Name – City , State Act as main point of contact for high profile clients and internal teams to develop events, on-site activations, website builds, design work, brand strategy and editorial content. Defined project scope including goals, deliverables, schedules, staffing, SOWs, and budgets. Sales Coordinator , 12/2012 to 07/2014 Company Name – City , State Supported sales team in selling, managing and executing large scale out-of-home advertising programs. Assistant Media Planner , 10/2011 to 11/2012 Company Name – City , State Developed and executed multimillion-dollar digital, TV, print and mobile campaigns for J&J. Education BA : Rhetoric and Communications , 05/2011 University of Richmond - City , State Division 1 Women's Lacrosse, Writing Consultant, Kappa Alpha Theta Member, Global Players Study Abroad for Student Athletes: Competed in Prague and Berlin World Cup Tournaments and developed club lacrosse clinics in Central Europe Work History Consultant , 01/2020 to Current Company Name – City , State Project manage drinkbumpcoffee.com and sheau.com website launches. Oversee marketing, content creation, and 3rd party integrations for all three brands. Prospect and onboard 100+ traditional retailers and D2C e-commerce brands to Sheau within first 3 months through in person meetings, cold emails and phone calls. Sourced 30+ new relationships with VC's, like-minded brands and affiliates to partner with Sohuis on content and events. Senior Account Executive , 03/2019 to 01/2020 Company Name – City , State Grew $500K book of business by 10% through cross-sell and up-sell opportunities while managing pipeline of 60+ enterprise brands. Conducted client QBR's and developed plans with internal teams to grow territory through customized demo's, mock-ups and strategic partners. Created new process for documenting sales ""wins"" that was implemented company wide. Senior Account Executive , 04/2018 to 03/2019 Company Name – City , State Achieved $224K in new business selling influencer marketing solutions to C-suite executives. Brought on company's first airline client, which was self-sourced and opened up new revenue channel. Spearheaded east coast agency business working internally with marketing and finance to develop new pitch and terms. Account Director , 03/2017 to 04/2018 Company Name – City , State Managed $1MM quarterly pipeline selling programmatic advertising solutions to agencies and brands. Increased sales revenue by 315% over 9 months as team's top seller. Exceeded quarterly quotas hitting 123% to goal in Q4 2017. Account Manager , 06/2015 to 03/2017 Company Name – City , State Supported $3MM average quarterly book of business and consistently contributed to regional incremental goals earning multiple spot bonuses. Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction. Mentored and trained Account Coordinators and Account Managers. Production Coordinator , 07/2014 to 06/2015 Company Name – City , State Act as main point of contact for high profile clients and internal teams to develop events, on-site activations, website builds, design work, brand strategy and editorial content. Defined project scope including goals, deliverables, schedules, staffing, SOWs, and budgets. Sales Coordinator , 12/2012 to 07/2014 Company Name – City , State Supported sales team in selling, managing and executing large scale out-of-home advertising programs. Assistant Media Planner , 10/2011 to 11/2012 Company Name – City , State Developed and executed multimillion-dollar digital, TV, print and mobile campaigns for J&J. Personal Information INTERESTS , Lover of the great outdoors and extreme hikes including the Kalalau Trail in Kauai, HI and Wai Rata canyon in New Zealand. Avid audiobook listener, documentary watcher and true crime enthusiast. Self-proclaimed chef and creative writing hobbyist. Skills B2B sales NNetwork development LLead prospecting IInterpersonal communication skills BBrand marketing BBusiness development PProduct development CContent creation, Accounting, advertising, agency, B2B, billing, book, brand strategy, budgets, Business development, C, com, Interpersonal communication, content, Content creation, clients, client, delivery, Product development, e-commerce, editorial, finance, managing, marketing, meetings, enterprise, Network, sales, selling, staffing, strategic, phone, TV, VC, website ",11 " BUSINESS DEVELOPMENT EXECUTIVE Professional Summary Highly motivated and intelligent professional utilizing highly refined sales, marketing, and managerial skills to grow revenue and profits. Yearly ranked in the top 5% of sales performers by employing a strategic vision to increase revenue and profits in assigned markets. Extensive experience selling Business-to-Business information technology and print advertising services in the Cincinnati and Columbus metropolitan areas. Clientele ranges in size from multi-billion dollar, multinational, firms like Procter and Gamble (P&G) and Reed Elsevier (LexisNexis), and smaller organizations like Greater Cincinnati Water Works and Comair. Proficient with many software productivity suites like MS Office, and Customer Relationship Management (CRM) tools like ACT!, Goldmine, and Salesforce.com. Sales methodologies include many custom/proprietary systems as well as the Sandler Sales Methodology. Experience January 2013 to Current Company Name City , State Business Development Executive Responsible for selling IT converged infrastructure consulting services, hardware and software solutions in the Greater Cincinnati area. PCMS is a Microsoft Gold Partner who specializes in Cloud and On-Premise technology, including Office 365, SharePoint, Lync and Exchange. Proven experts in Staff Aug, Helpdesk, and project based work. My customer base includes companies such as Intelligrated, KAO, Great Oaks, Schulman, Hilltop Basic Resources, Luxottica, etc. Ranked #1 in account growth and new sales. Mentored new sales representatives Consistently met all activity-based objectives including client meetings, client lunches, candidate interviews, client interviews, and candidate submissions. Responsible for over 1 million dollars in revenue. Added additional billing consultants in the first month representing 25% of the company revenue. The average bill rate was $150/hour with a 32% gross margin. January 2011 to January 2013 Company Name City , State Business Development Executive Responsible for selling IT services to the Cincinnati, Dayton and N. Kentucky market. I am also responsible for new and ongoing marketing initiatives. Star Base specializes in 3 areas - IT Talent on Demand, Application Development and IT Strategy and Assessments. We have had particular success in developing open source applications and in providing I.T. Wellness Checks for our clients. Work with major accounts like Luxottica, Great American, Standard Register, Toyota, Cincinnati Financial, Tri-Health and several other medium to small accounts across the tri state area. Achieved revenues over $950,000 by acquiring new accounts and maintaining existing relationships in accounts in Cincinnati, Dayton and Northern Kentucky. January 2008 to January 2011 Company Name City , State National Account Manager Introduced the SupplyLink-Leads program to Building Product Manufacturers and National Building Distributors to generate and deliver real-time leads through the nation's largest network of construction plan rooms. Achieve goals and position for long-term results, by selling consultatively, building account plans, identifying and developing leads, setting appointments, conducting account research, leading sales calls, and creating relationships that lead to new business opportunities for the company. Consistently achieved over $500,000 in revenue annually increasing revenues year after year to companies such as Pella Windows, Caterpillar, Anixter, Gexpro, Rexel, Ingersoll Rand, Simplex Grinnell, etc. January 2007 to January 2008 Company Name Account Manager Identified opportunities, created strategic marketing plans, and sold project-based and value added information technology services to Fortune 100 clients. Developed new buying relationships within customer base, and developed new clients through networking and cold calling. Achieved $4+ million in revenue with a $760+K gross margin. Full supervisory responsibilities for 30+ direct reports (average wage $78K) including Project Managers, Business Analysts, SQA Analysts, and Network and Software Engineers. Consistently met activity-based performance objectives for business development and employee management. January 2006 to January 2007 Company Name City , State Account Manager Marketed and sold to Fortune 1000 clientele, project-based and value added information technology services. Developed creative marketing plans, personal networking strategies and cold calling methodologies to convert prospects into new clients. Met with ""direct reports' on a monthly basis to review assignments and probe for new opportunities; responsibilities included managing the consultants through performance reviews and compensation adjustments. Consistently met all activity-based objectives including client meetings, client lunches, candidate interviews, client interviews, and candidate submissions. Responsible for over 1 million dollars in revenue. Added 10 additional billing consultants in just 9 months representing 25% of the company revenue. The average bill rate was $85/hour with a 32% gross margin. January 2001 to January 2006 Company Name City , State Account Manager Contracted print and online media advertising for general contractors, specialty subontractors, suppliers and other entities supporting the building trade. Marketed to and trained general contractors and corporate owners on utilization of the online free bid management tool that provided new project leads. Grew territory by 212% and led annual sales growth. January 1997 to January 2001 Company Name City , State Executive Account Manager Developed and sold solutions based custom application development for medium to small businesses. Hired, trained, and developed 3 sales representatives to sell products for training division. Devised corporate marketing and business plans to maximize revenue and profit in the Cincinnati market. Coached sales personnel on performance, tracked market penetration rates, and helped close sales. Responsible for a $3.2 million objective and achieved 105% result for the full line of products and services. Cincinnati Bell Yellow Pages Cincinnati Ohio. January 1992 to January 1997 Account Executive Created and designed over 400 small to medium size business Yellow Page advertising programs. Quota consisted of retaining revenue, building new business, on-boarding non-advertisers, and increasing existing revenue accounts. Consistently met and exceeded sales objective by 150%. Ranked #1 in account growth and #2 in new and non-advertiser sales. Won several sales competitions to become a member of the Distinguished Sales Performance Club. Mentored new sales representatives. January 1990 to January 1992 Company Name City , State Account Executive Started and implemented a sales strategy to compete selling services in the Digital computer maintenance business. Top Digital Equipment sales performer in Cincinnati and Dayton. Winner of numerous sales awards. Increased billing base by 120%. January 1987 to January 1990 Company Name City , State Major Account Executive Sold and supported the total service portfolio including hardware, software, and network site services. Exceeded all sales and revenue objectives by 125%. Achieved top sales representative for three consecutive years. Won ""Excellence Award."" Successfully established team-selling concepts. Created and implemented services as part of the turnkey solution. Education Urbana University Bachelor of Science : Business Administration Marketing GPA: GPA: 3.6/4.0 Business Administration Marketing GPA: 3.6/4.0 Skills advertising, Application Development, Basic, billing, business development, business plans, cold calling, computer maintenance, hardware, consulting, clientele, client, clients, Financial, information technology, IT Strategy, employee management, managing, marketing plans, marketing, market, meetings, Exchange, Office, Windows, Network, networking, Page, performance reviews, personnel, profit, real-time, research, selling, Sales, strategy, strategic marketing, supervisory ",5 " BUSINESS DEVELOPMENT EXECUTIVE Professional Summary Business development/Marketing professional experienced in sales management, marketing, technical presentation creation and service training. Diligent and driven individual who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills. Skill Highlights New Customer Acquisition Brand Development Account Management Prospecting Analytical Problem Solver New Program and Promotion Implementation Financial Analysis Adept Multi-Tasker Professional Experience Company Name City , State Business Development Executive 06/2010 to Current Conducted informational and educational workshops at CUNY/SUNY College campuses benefit fairs that increased credit union membership and exposure. Implemented in house marketing design for brochures, posters, articles, flyers, newsletters, e-marketing, social media/web page content which saved over $10,000 annually. Generated and maintained social media calendar for Facebook, Twitter, Corporate bog, etc. to ensure member engagement and that all content is reflective of current media and new product/service campaigns. Identified issues with existing marketing material to drive process improvements. Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations. Company Name City , State Loan Manager 09/2001 to 06/2010 Analyzed applicants' debt to income ratio, credit report, financial and employment history to evaluate credit worthiness for personal, auto, educational, credit card and home equity loans. Communicated credit approvals and denials as well as facilitated other options such as Credit Counseling methods to improve member financial success and provided members with assistance regarding budget counseling, consolidations, payment methods and other areas relating to member's financial needs. Implemented software that streamlined collateral processing and tracking which led to an increase of operational efficiency and reduced exposure to fraud. Ensured Credit Union loan policies, procedures, documents, products and services were compliant with NCUA rules and regulations and effectively executed by staff Developed relationships with new and existing members to identify their financial needs, and assist in selection of appropriate financial products and services resulting in new loan growth by 15%. Accurately reported borrower performance to credit bureaus and responded to borrower disputes through E-Oscar. Company Name City , State Credit/Collections Analyst 01/1998 to 09/2001 Implemented new credit card system. Resolved customer inquiries and potential disputes. Managed the Electronic Funds Transfer processes are scheduled and performed timely and accurately for member access. Ensured member compliance of credit policies and procedures are accurate and upheld. Monitored, reviewed, and processed all credit card transactions. Coordinated with senior management to evaluate bad debt situations and determine effective, appropriate course of action which resulted in a 25% decrease in delinquencies and charge-offs. Education Master of Science : Finance 2011 Zicklin School of Business, Baruch College , City , State 3.47 GPA BBA : Computer Information Systems 1997 Baruch College , City , State Associate of Applied Science : Marketing 1994 Bronx Community College , City , State Skills MS Office (Word, Excel, Powerpoint, Publisher, Outlook), Constant Contact, ASA/400 ",5 " PRODUCTION CONTROL / SR. MERCHANDISER Summary Seeking fulltime/contract position where I can use my engineering, management background, Operation knowledge, merchandising and analytical skills at the most. Skills MS Excel: Pivot table, Hlook up; Vlookup, moderate macros, advanced functions. Access, MS Word, MS PowerPoint, MS Outlook., SAP Accomplishments Taken training on different type of stitching machines like SNLS, DNLS, F-O-A, W/B attaching machine, 5-thread, 3-thread, bar tack, zigzag machine and many more. Worked in washing dept. PPC in washing department, and also handling production of washing dept. with all type of washes like enzyme wash, DV, MV. Achievements and Extra-Curricular Activities:. Attended the course on ""Computer aided Textile Design"" By Canada-India Institute Industry Linkage Project at L.D.C.E, Ahmedabad. Participated in ""LAA Teqnix"" 2006 At L.D.C.E. Ahmedabad. Participated in ""LAA Teqnix"" Tex Icon-Smarter 2005 At L.D.C.E. Ahmedabad. Experience Production Control / Sr. Merchandiser Sep 2009 to Aug 2011 Company Name Manufacturer & exporter of home textiles) Managed purchase order, pricing and production planning of assigned customers using SAP. Implement and control production schedule. Coordinated with planning team to review and procure materials to achieve manufacturing build requirements for multiple product lines, and worked with manufacturing, planning, and engineering departments to enable purchasing and acquire cost-effective inventories. Completed data collection and analysis of the company s procurement and supply chain processes, offered recommendations using supply chain tools and performance metrics. Analyze production and quality control to detect and correct problems. Negotiated pricing and fabric requirements with international and domestic buyers as well as customers. Coordinated to buyer for pricing ,approval, production time, shipment. Evaluate vendor quotes and decide suitable to requirement. Internally coordinated with sample and mass production team on day to day basis. Responsible for managing supply using SAP. Communicate to local vendor for pricing and supply. Successfully managed approval of fabric and design strike off with different international buyers. Tracking. Responsible for monitoring quality of fabric, design, final quality of products and inspection. Europe Buyer: Metro Poland, Real Poland, Czech Republic, Hungary, Slovak, Real D , Kaeppel , CNC, Real D etc. Artex Apparels, Gujarat, India- (Manufacturer & exporter of children wear). Assistant Production Development Manager Dec 2006 to Aug 2009 Co-ordinate and follow-up with buyer. Strong follow up of the purchase orders as per the ""Time & Action Plan"" (Fabric T & A, Production T & A) from sampling to shipment and sending weekly production status. Prepare cost sheets of and negotiate with buyer. Control the costing during production. Execution of production according to planning. Make sample with more stitching friendly and full field with buyer requirement. Implement new ideas with cost and time. Translate ideas from the designer's drawing-board to the factory production line. Managed fabric inventory. Give measurement and placement of embroidery, print and laser print on garment. Buyer: ""International customer""-European company ""ZANNIER"" which has total 27 brands, RNA landmark group. Domestic customer""- LIFESTYLE, PANTALOON & RELIANCE. Trainee engineer Jun 2006 to Dec 2006 Company Name Role and Responsibilities:. Garment training: Received 3 month hardcore training for, stitching of bottom wear PPC, Quality Control sys. Company Name － City , State Supply chain planner & Quality control May 2015- Cont Role and Responsibilities: Supplier selection and evaluation. Manage supplier analysis and selection processes including total cost evaluations. Evaluate suppliers through performance measurements and develop supplier. Secures and analyzes quotations, negotiates prices and terms with suppliers, and recommends suppliers with respect to cost, quality and delivery competitiveness for assigned responsibilities. Communicate to supplier and assists in the resolution of production, design, quality and/or delivery problems. Planning. Coordinates the planning of recent schedules and inventory control parameters for the assigned products and services. Managing inventory at sku level and reconcile every quarterly basis. Conducting monthly forecasting and weekly stock replenishment guidance for individual products to make sure products are available within expected lead time to customer. Supply chain management. Review and finalize purchase order in SAP. Expedite purchase order to meet delivery date. Managed procurement business data system input and integrity, and created bills of materials (BOM) and parts and commodities numbers in company supply chain management. Give final build qty to suppliers and schedule inspection on their facility for improvement and maintain the quality. Developing quality standards to be followed by vendors. Map current process and propose improved process for the better quality within our facility. Issue charge back to supplier if production or sample do not match with approval/standard. Prepare inspection report for each vendor and discuss with vendors. Select and set up third party inspection to inspect apparels while they are ready to ship from supplier. Education and Training Masters , Engineering Management May 2016 City , State Engineering Management Bachelor of Engineering , Textile Technology June 2006 LDCE-Gujarat University India Textile Technology Skills commodities, CNC, costing, Czech, data collection, delivery, forecasting, drawing, inspection, inspect, inventory, inventory control, laser, macros, Managing, materials, Access, MS Excel, MS Outlook, MS PowerPoint, MS Word, Pivot table, pricing, processes, procurement, purchasing, quality, Quality Control, requirement, SAP, Supplier selection, Supply chain, Supply chain management ",16 " CONSULTANT Professional Summary Astute and innovative attorney with strong ability to develop and implement effective litigation case strategies and write persuasive motions. Proven ability to resolve complex cases in clients' favor.  Meticulous, conscientious, tenacious, organized, analytical, and able to thrive in dynamic environments.   Skills Court Procedures Legal Document Preparation Strong Researcher Strong Negotiator Organization Communication Leadership Team Player Litigation Management Detailed-Oriented            Due Dilligence Deposition Motion Practice  Regulatory Compliance Risk Management Strong Writer Civil Litigation Quality Assurance Professional and Personable Analytical Work History Consultant 06/2014 to Current Company Name – City , State Serve as consultant attorney to major Virgin Islands' law firm that represents individuals, classes, and organizations in plaintiff-side civil litigation, involving areas of contracts, commercial transactions, trusts, bankruptcy, personal injury, and discrimination on the basis of race, national origin, sex, disability, and age.​  Conduct legal research in complex litigation matters. Draft pleadings, oppositions to motion to dismiss, summary judgment, daubert motions, and appellate briefs. Conduct discovery. Interpret laws, rulings and regulations for individuals and businesses. Special Assistant Corporation Counsel 03/2011 to 05/2014 Company Name – City , State Served as Special Assistant Corporation Counsel in the Special Federal Litigation Division, a specialized division created to defend the City and its officials in civil rights cases brought exclusively in federal courts pursuant to the United States Constitution and 42 U.S.C. Section 1983, in which misconduct was claimed against the police, District Attorney, correction officer, and the Mayor of the City of New York. Made frequent appearances in federal courts and managed heavy caseload. Evaluated cases and negotiated settlements. Represented clients at settlement conferences and mediations. Drafted pleadings, memoranda, settlement agreements, motions, interrogatories and requests for production of documents, initial disclosures, joint pre-trial orders, and letters. Developed and executed investigative strategies. Conducted discovery, including taking and defending depositions, and prepared cases for trial. Investigated alleged criminal and constitutional law violations. Conducted legal research and analysis. Interviewed clients and witnesses. Made presentations to division attorneys and supervisors regarding case developments and strategies. Developed strategies and arguments in preparation for presentation of cases. Interpreted laws, rulings and regulations for clients. Attorney 01/2010 to 01/2011 Company Name – City , State Served as principal attorney in practice primarily focused  on family and immigration laws. Counseled clients on a variety of matters including compliance with various regulations and codes. Conducted factual and legal investigations. Drafted pleadings and motions. Filed and argued motions. Designed discovery plans and conducted discovery. Developed and successfully implemented case strategies. Negotiated and drafted settlement and commercial lease agreements. Represented client at hearings. Consultant Attorney 12/2005 to 12/2009 Company Name – City , State Served as Consultant Attorney by Assisting several law firms during  civil litigation, white collar criminal litigation, and SEC and DOJ investigations regarding matters involving allegations of fraud, anti-money laundering violations, and antiitrust violations. Analyzed financial documentation and communications such risk alerts and Suspicious Activity Reports (SAR) to identify regulatory risks and whether company exceeded its risk appetite in violation of company's own procedures.   Reviewed transactions and communications for fraud,  illegal wire transfers, suspicious activities, breach of contract, breach of  fiduciary duties, and regulatory violations.   Performed second level and quality control review to ensure documentation was correctly annotated and categorized prior to production to government regulators, and adverse parties. 
 Reviewed and analyzed documents to determine if method of calculating out-of-network benefits violated ERISA, RICO, the Sherman Act and state law.         Conducted due diligence to ensure merger/acquisition did not violate U.S. antitrust law. Conducted legal research, developed case theories, and drafted memoranda. Assisted in deposition and trial preparation by drafting privilege logs. Firms: Jenner & Block; Arkin, Kaplan & Rice; Debevoise & Plimpton. Education J.D. : Law May 2005 Fordham University School of Law - City , State GPA: Fordham Journal of Corporate and Financial Law, Staff Member *Dean's recognition for successfully representing client in immigration case *Archibald R. Murray Public Service Award Fordham Journal of Corporate and Financial Law, Staff Member *Dean's recognition for successfully representing client in immigration case *Archibald R. Murray Public Service Award Fordham Immigration Rights Clinic - City , State The Honorable Cornelius Blackshear - City , State Bachelor of Arts : Criminal Justice May 2000 John Jay College of Criminal Justice - City , State GPA: Magna Cum Laude Dean's List Recipient Bar Admissions Criminal Justice Magna Cum Laude Dean's List Recipient Bar Admissions ",11 " SALES ASSOCIATE Summary Courteous and dependable sales accociate, skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.   Highlights 65WPM 80-90% Accuracy 10 Key Calculator Smart Phone and Tablets Microsoft Windows 95/98/XP/Vista MAC Word, Excel, Publisher, Outlook, Internet Browsers (i.e., Internet Explorer, Fire-Fox, Google Chrome, etc.) Superior communication skills Dependability Staff training and development Superior organization skills Interpersonal abilities Initiative and problem-solver Experience Company Name City , State Sales Associate 01/2015 to 10/2015 Actively acknowledged, greeted and assisted customers in the store. Provided accurate product information. Maintained working knowledge of stores policies and procedures. Met and exceeded sales goals. Assisted supervisors to identify and resolve issues in the store. Trained new employees on company customer service policies and service level standards. Company Name City , State Personal Health Care Assistant 03/2011 to 02/2015 Daily job responsibility preformed through out the work shift include Clean, sanitize, and organize. home to ensure a sterile and healthy environment for my client. Prepare meals, attend to errands, provide. transportation to and from health care provider. Provide assistance with day to day hygienic needs. Company Name City , State Sales Associate/Key Cashier Lead 06/2010 to 01/2011 Daily job responsibility preformed through out the work shift include delegate daily duties for associates, opening and closing money tilts, counting and resetting money podium, evaluating associates performance, auditing tilts, ensuring associates completed daily work duties and tasks, delegating breaks. Check and ensure associates quality of work is satisfactory and correct. Assisting with replenishing, cleaning, organizing, the store to ensure a functional and efficient operation. Communicate with customers, associates, and other individuals to address questions or concerns. Perform basic office duties such as complete and file reports and other paper work, answer and direct telephones calls and relay messages. Company Name City , State Explorer 06/2008 to 03/2011 Answered telephones, directed calls and took messages. Compiled, copied, sorted, and filed records of office and other activities. Operated office machines, such as photocopier, scanners, fax, voice mail systems and personal computers. Computed, recorded, and proofread data and other information, such as records or reports. Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer. Opened, sorted and routed incoming mail, answered correspondence, and prepared outgoing mail. Reviewed files, records, and other documents to obtain information to respond to requests. Education GED : General Education Studies 2011 Del Sol High School , City , State General Education Studies Personal Information AREAS OF STRENGTH: Customer service oriented and able to interface effectively with all levels of administration and staff. Able to organize/prioritize work and take on responsibilities with little supervision. Self-motivated and able to work independently. Skills Time management Leadership Mathematics Word processing ",10 " LINE CHEF Summary cook with 16 years of experience cooking in various environments. Prior work as prep cook, line chef, and sous chef. Motivated offering over years experience in the food industry. Focused on high standards for taste and quality, while maintaining profitable margins. Superior communication and leadership skills. I am very personable. I love working hands on with people and have worked in various field with customers and ensuring their satisfaction of their product. Line Cook with years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Highlights Strong attention to safe food handling procedures attention to detail Hospitality and service industry background ability to receive critique fast learner fast paced environment is ideal ability to delegate strong people person strong communication skills open minded .Focused and disciplined.High volume production capability Focus on portion and cost control High volume production capability Well-tuned palette Focus on portion and cost control Inventory management familiarity Experience line chef April 2013 to December 2013 Company Name － City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Maintained updated knowledge of local competition and restaurant industry trends. Led shifts while personally preparing food items and executing requests based on required specifications. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination. Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Practiced safe food handling procedures at all times. Promptly reported any maintenance and repair issues to Executive Chef. Baked consistent quality items by accurately mixing, dividing, shaping and proofing. Verified freshness of products upon delivery. Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes. meat cutter August 2014 to January 2015 Company Name － City , State Cut and prepare meat as needed for recipes in a high volume manner. Ground fresh pork and beef. Cut steaks and roast. prepared seafood. preped everything that was meat or chicken or fish to be cooked accordingly by steamers. Implemented and supported company initiatives and programs.Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Followed proper food handling methods and maintained correct temperature of all food products.Established and maintained open, collaborative relationships with the kitchen team.Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.Enforced appropriate work-flow and quality controls for food quality and temperature.Prepared for each shift by placing a clean cutting board and utensil bath at workstation.Displayed a positive and friendly attitude towards customers and fellow team members.Validated weights and pricing with a scale printer machine.Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods.Prepared a variety of local and seasonal specialties which contributed to a [number] % boost in sales during the summer months. Sales Associate February 2005 to September 2005 Company Name － City , State my responsibilities were included but not limited to helping the customer obtain the automobile that was best suited for their lifestyle needs, and financial obligation. I ensured customer satisfaction and comfortably during what can be a stressful time. assistant manager January 2003 to October 2003 Company Name － City , State Expertly managed number staff and maintained appropriate staffing levels throughout shifts. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Reduced food costs by number percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Maintained updated knowledge of local competition and restaurant industry trends. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. 3rd key manager April 2002 to August 2002 Company Name － City , State As a third key manager my responsibilities included opening the store and closing the store, cash deposits, cahier, stocking products, ensuring our display was appealing to the customers eye and over all customer satisfaction. front desk associate March 2002 to December 2002 Company Name － City , State As a front desk associate my duties and responsibilities were included but not limited to answering phones taking reservations. Ensuring the customers stay was satisfactory and comfortable and if it wasn't that it was rectified as soon as possible. I also checked around for other similar hotels and motels for their price rates and would try to adjust ours accordingly. front desk associate May 2001 to October 2001 Company Name － City , State As a front desk associate my min responsibility but not only one was to ensure that the customers needs were met and had a comfortable and enjoyable stay if not then to ensure that they had what they needed for it to be so. I also took reservations and called to confirm as well. grill cook April 2001 to October 2001 Company Name － City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Regularly interacted with guests to obtain feedback on product quality and service levels. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination. Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. cashier when not cooking front desk associate/ housekeeping January 2014 to August 2014 Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Trained multiple new employees quarterly. Excelled in exceeding daily credit card application goals.Processed guest payments for room charges, food and beverage charges and phone charges.Greeted and registered guests and issued room keys.Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.Balanced all rebates and other miscellaneous charges.Recommended top dining and entertainment options for guests in the Zanesville area.Delivered requested items to guests' rooms.Served as public relations representative for the hotel.Greeted all guests in a courteous and professional manner.Monitored the appearance and performance of the front desk staff.Fostered strong working relationships with all hotel departments.Hand dusted and wiped clean office furniture, fixtures and window sills.Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.Swept and damp-mopped private stairways and hallways.Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.Dusted ceiling air conditioning diffusers and ventilation systems.Emptied and cleaned all waste receptacles.Cleaned and returned vacant rooms to occupant-ready status.Supplied guests with extra towels and toiletries when requested.Replenished guest supplies and amenities.Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.Stocked room attendant carts with supplies.Removed trash and dirty linens from room attendant carts.Swept and vacuumed floors, hallways and stairwells.Delivered special request items such as cribs to guest rooms.Cleaned rooms to the satisfaction of all clients. Education Associate of Applied Science : business, Hospitality Management Liberty University Associate of Applied Science: business managment Liberty University - on line Coursework in Hospitality Management is my main goal and I will start these classes winter quarter Associate of Arts : criminal justice/paralegal Associate of Arts: criminal justice/paralegal Kaplan - online GED: Ged - state Skills Cooking, Kitchen, Sanitation, Contamination, Operations, Chef, Executive Chef, Maintenance, Mixing, Associate, Front Desk, Satisfaction, Coaching, Recruiting, Scheduling, Staffing, Training, Answering, Answering Phones, Sales, Sales Associate, Cashier, Fast Learner, Food Industry, Leadership Skills, Strong Communication Skills, Cash, Cash Deposits, Closing, Stocking, Paralegal ",14 " D R Daiana Rocha Summary Public Relations Specialist knowledgeable on planning, creating and implementing campaign strategies and media relations placement. Forward-thinking professional, offering a solid history of success in branding and social media management across Corporate and Public industries. Talented leader with excellent judgment, intuition and decision-making abilities. Recognized as a focused, hardworking and successful professional with a demonstrated history in campaign development and execution. Senior Communications expert with emphasis in Audio-Visual content creation. Ample experience developing special events and creating strategies to propel brand image. Organized in coordinating events by contacting media representatives, preparing written materials, scheduling photographers, booking locations and video/graphic design of collateral and materials. Proficient in business writing, speech writing and marketing messaging. Excellent interpersonal relations and public speaker. Skills Emmy-Award Winning Journalist 20+ Years of Experience in Communications Savvy Social Media Manager Audio - Visual Content Creator/Producer Strong Research, Writing and Editing Skills Public Spokesperson Event Coordinator Marketing Strategists for Audience Growth and Retention Tech Savvy in cutting-edge video/editing equipment and software incl., DSLAR Cameras, Adobe Premier, Adobe Photoshop and After Effects Work Experience 01/2008 - 10/2020 Public Relations Specialist Company Name | City , State Delivered information from the City;'s government office to the members of the public by preparing and presenting press releases, video stories, public service announcements, media campaigns, and social media content. Served as liaison between elected officials, city employees and residents to address future city's business goals and strategies Attend to Commission meetings and keep a close record of new and proposed government policies Assisted elected officials with the preparation of messages, briefs and create opportunities to address their constituents. Monitored and tracked data of campaigns, brand image, and social media's preferences to adjust strategies and maximize results. Established and maintained cooperative relationships with community, business leaders, consumers, and public interest groups to synchronize strategic business plans to address all of the stakeholders needs. Managed editorial content, design and distribution of internal employee newsletter. Coached less experienced public relations staff members on public communications practices. Served as city spokesperson as needed. 08/2004 - 07/2005 News Anchor - Interim Executive Producer Company Name | City , State Presented local news for Univision's affiliate KUTH for the 6 p.m. and 11 p.m. newscast. Served as Interim News Executive Producer, supervising and working closely with writers, directors, managers and technical crews throughout production process. Developed news story ideas and assigned topics to teams of reporters, producers and editors. Devised and implemented strategies to create new revenue streams and cut operational costs. Worked with station's GM to define and communicate organization's strategies to meet stakeholders expectations. Set and managed production schedules according to strict deadlines. Hired and oversaw remote interstate news bureaus and production crews. Evaluated reporter stories, shaped content and helped improve overall work quality through careful review, detailed editing and constructive feedback. 03/2003 - 01/2004 Television Host/News Reporter Company Name | City , State News Anchor /Reporter for 5 pm. and 10 pm. WJAN-41 newscasts. Responsible to produce daily assigned stories, sports segments and collaborate in the production and writing of the newscasts as needed. Maintained up-to-the-minute knowledge of breaking news stories and responded to emergencies at any hour. Presented, produced and edited daily news or sports segments. Shaped narrative on key issues through effective storytelling and knowledge of public opinion. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Collaborated with media executives to create interesting story lines. Developed a in-depth understanding of South Florida community affairs and issues. Seek constant story leads and interview opportunities with political and social personalities. 03/1998 - 03/2003 Television Producer - Reporter Company Name | City , State Writer for national network newscasts, Noticiero Univision, Primer Impacto and Despierta America. Segment Producer for Univision Sports. Responsible for researching, writing and producing both assigned stories and original concept stories. Responsible for producing promotional 30' and 60' spots Translation of written news from English to Spanish Reporters script proofreading Supervise editors selection of sound-bites and editing concept of assigned stories. Education and Training 05/2014 J.D. : Juris Doctorate Nova Southeastern University | City , State 05/2009 Bachelor of Arts : Political Science Florida International University | City , State Minor in Criminal Justice Awards and Certifications 2017 Emmy Award for the original production of, ""Embracing Autism, a Coral Gables Story."" 2016 Media Relations and Law Enforcement Training by Fraternal Order of Police Florida State Lodge. 2016 Telly Award - Best Documentary 2016 Telly Award - Social Responsibility ",20 " VP OF FINANCE Executive Profile Ambitious Chief Executive Officer who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Small business development Project management Leadership/communication skills Self-motivated Product development Product line expansion Business operations organization Business operations organization Core Accomplishments Increased sales by [Number]% by rolling out a revamped social media marketing initiative. Increased annual revenue from $[Amount] to $[Amount] in just [Number] years. Grew business from [Number] employees to [Number] employees in [Number] years. Garnered more than [Number] excellent performance reviews and testimonials from clients. Professional Experience VP of Finance 01/2014 to Current Company Name City , State Direct the accounting, finance and administrative functions of this newly formed hospitality management company currently overseeing 8 hotels. Delegate with all aspect of monthly forecasting and budget planning for $16M in annual revenues Facilitate Tax Credits & other related incentives for new hotel development with mixed-use developers Assist President of the company to build a experienced hospitality executive team to further relationship with exclusive brands such as Hilton, Marriott and Starwood Hotels Establish new relationships with experienced personnel for efficiency, to increase revenue by 20% per hotel Propose feasibility report to alter strategic initiatives to assist newly acquire assets and distressed assets Reduce average payable liability by $1.2M annually by analyzing exceptions in the procure-to-pay payment process. Managing Partner 06/2012 to 12/2013 Company Name City , State Managed all departments of the newly $5M built hotel on Lake Texoma. Established a business strategy for the ramp up period to optimize revenue to 90% of initial projections. Achieved $1M (76%) in revenue during the first fiscal based on initial projection of a Tier 3 market. Hired and trained 15 new employees of day-to-day 24/7 operation and managed payroll to maximize profitability. Developed new relationship with local business, chamber of commerce, and city officials to help promote tourism within the area. Established strategic rate levels to accommodate different business segments (Corporate, Leisure &Walk-ins) Executed a market plan to create awareness within 30 miles radius to reach casino visitors in nearby city Improved guest satisfaction scores to meet brand standard and achieve 3 star rating with AAA. VP of Finance / Controller 05/2010 to 10/2012 Company Name City , State Direct the accounting, financial planning and analysis, information technology and risk management functions of this $250M privately-held quick service franchise restaurant enterprise with over 200 stores. Utilized financial tools for accounting procedures to understand the business for improvements resulting in new cash management increasing revenue by 27% and reallocation of support resources Eliminated company liability by 65% by using the GAAP freeing up cash flow to invest in infrastructure and brand Implemented a new cloud base technology platform to reduce technology cost by 75% with new vendor partnership Defined the Which Wich business model with ROI and profit maximization to ensure franchisee are setup for success Proposed new strategies and ideas to increase sales that can facilitate extra growth for the company allowing a international expansion plans. Director of Business Operations 04/2005 to 12/2009 Company Name City , State Managed all operational activities of a single hotel location. Established a pricing strategy which gave a competitive advantage over other competitors increasing portfolio revenue by 31% over a span of 3 years Decreased operating expenses by 17% through using resources efficiently and eliminating non-resourceful positions in the staff Expanded sales and marketing efforts to reach a greater demand in the market place Reached a 99.7% customer satisfaction rating by providing additional amenities and services through the hotel Achieved a 95% average occupancy annually for 3 consecutive years. Education MBA : Project, Engineering & Business Management University of Dallas City , State Bachelor of Science : Finance, Accounting & Information Management University of Texas at Dallas City , State Skills accounting, administrative, budget planning, business strategy, cash flow, cash management, competitive, customer satisfaction, finance, financial, financial planning and analysis, forecasting, information technology, marketing, market, enterprise, payroll, personnel, pricing, profit, quick, risk management, sales, strategy, strategic, Tax ",15 " LEAD TEACHER Summary Solid background in special needs and early childhood education, with strong emphasis in children's development. Consistently exceed teaching goals and parents expectations. Experienced in assessing and evaluating individual needs to provide an enhanced learning experience. Skilled in developing and implementing strategies and procedures.Enthusiastic teacher who has earned trust and respect from students, colleagues and administration for 12+ years. Core Qualifications Excellent classroom management Active participation in [groups, plans, events] Teaching, tutoring and counseling Experience working special needs students Effectively work with parents Interactive teaching/learning Innovative lesson planning Classroom management Effective listening CPR/First-aid certified Goal Setting and Implementation Achievements Team Building and Leadership Created collaborative classroom experience through [process, initiative]. Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. Developed new learning center for reading assistance. Education Strategies   Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Plan Development   Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate. Parent Communication   Regularly met with parents to discuss student issues and course weakness areas. Creative Lesson Planning   Motivated students to engage with course materials for History of WWII course by organizing a war veteran to come to class to speak about his personal experience. Professional Experience Lead Teacher Aug 2013 to Jun 2015 Company Name － City , State Manage children portfolio and progress using Teaching Strategies Gold Plan and execute daily lessons. Make in-home student referrals Maintain the comfort, safety and educational demeanor of the classroom environment. Supervise one assistant teacher's in the classroom. Plan and allocate work equally among the staff. Evaluate and test students for appropriate class placement. Head Teacher Jan 2003 to Aug 2013 Company Name － City , State Evaluate and test students for appropriate class placement. Translate CPSE evaluations to non-English speaking parents. Collaborate with school administrators and parents to develop student program plans to ensure successful outcomes. Conduct family conference to discuss student progress, needs and referrals Develop and enter daily observations, progress and attendance notes into school data base Plan and execute daily lessons Make in-home student referrals Maintain the comfort, safety and educational demeanor of the classroom environment. Supervise three assistant teachers in the classroom. Plan and allocate work equally among the staff. case manager Oct 2005 to May 2006 Company Name － City , State •Managed a caseload of over 18 at risk teenage and young adult females •Met with client's family members and drug counselors when substance abuse was issue in order to determine such activities and keep recidivism down. •Helped clients with school enrollment and verified attendance •Held weekly team conferences to discuss client court dates, progress and concern in order to prepare monthly court reports for legal staff and judges. •Provided case management services, escort, face to face services in community, communication with community providers, conducted site visits to shelter, residential and outpatient programs, and attending case conferences to engage and support participants in community treatment. •Addressed any ongoing legal and or personal issues our female population was dealing with. •Kept track of client progress via company database systems. •Set up random drug tests in collaboration with our Substance Unit for female participants abuse. •Directed any participant mental health concerns to our director. •Made referrals for participants to outpatient/inpatient drug treatments facilities •Act as advocate and liaison for participants in securing access to community services, income support and self help Assistant Teacher Jan 2001 to Jan 2003 Company Name － City , State Collaborated with classroom assistants and teachers in creating weekly classroom lesson plans on a bi-weekly basis. Evaluated and tested students for appropriate class placement. Reviewed daily progress notes before they were entered into the company's electronic system and edited them as needed. Responsible for ordering, receiving and distributing office and classroom supplies. Education and Training M.S , Education/ Special Education Early childhood 2006 Touro College － City , State A.S , Liberal arts 2000 Kingsborough Community College － City , State Liberal arts Bachelor of Science , Psychology College of Staten Island － City , State Certifications CPR and First Aid Community Involvement Recognition for planning and presenting at UNICEF conference. Skills bilingual speaking and reading fluently in English and Spanish, demonstrate your ability to work well with a team, handles details; coordinates and completes tasks,plans and arranges activities; multi tasks,writes clearly and concisely; listens attentively; openly expresses ideas,provides and asks for feedback, and cooperates and works well with others. ",3 " WEB DESIGNER Professional Summary Trained Quality Assurance Specialist with a demonstrated history of working in the pharmaceuticals industry. Skilled in Risk Assessment, Regulatory summary writings, Documentation, Quality Assurance, Quality System, and Data Analysis. Strong quality assurance professional with a Masters in Computer Science and Bachelors in Electronics. Skills Work History Web designer , and Database designer: One Plus, Glasgow, UK. Web designer: Nuclear disarmament, Glasgow. UK. Office assistant: Iona community. Glasgow, UK. Polling Clark in a Scottish parliament election (2004) Care Assistant in BUPA care home, Glasgow. Specific skills: Langages: C & C# Data base: ORACLE, SQL Web Technologies: ASP.NET, HTML5, CSS3, Dream weaver. Currently Quality specialist , 07/2015 to Current City Preparation of the Elemental impurity Risk reports for drug products and API Experienced in developing risk analysis model and conducting thorough risk assessment starting from the basic till final report Generating regulatory summary for all the approved elemental impurities reports (US and Canada) Collaborate globally and cross functionally (in CFTs) with in varying sites to complete complex project goals. Sites: Ludwigshafen, Sligo, Cork, AP16, Puerto Rico, and Campoverde.(e.g. gluten, elemental impurities, and API metal catalysts) Author, co-author and verify multiple risk control assessments pertaining to elemental impurities, gluten, and metal catalyst used in AbbVie drug products & API. In-depth understanding of ICH Q3D, EMA, Pharm Eur, USP, and Gluten-FDA in relation to Abbvie drug products. Assist compendial services with heavy metal deletion project in relation to Abbvie API's Proficient in MS Word, Excel, Adobe Acrobat, power point, Visio, and other commonly used software. Web master , IBTN research group, UIC- February 2014 to till date Duties: Developed the official website of ""IBTN research group "". Weekly Updation of the site with all the details of major events. Uploaded files and photographs of research works. The website has an user friendly interface which even helps everybody to have a clear idea about IBTN. Assistant Technical Officer (ATO) , 01/2004 to 01/2005 Company Name South Glasgow, NHS Trust, UK. Duties: Data monitoring and analysis, recording and updating data base of sterilisation equipments, working as a group, work management Responsible for correct assembly , checking, packing and marking of all items prior to sterilisation The operation of a range of decontamination equipment and performance of routine user tests. Inputting records and data required for the operation of the sterile services quality system. Maintaining all the records, archives and IT system needed for the quality standard and traceability of the instrumentation. Skills ASP.NET, Adobe Acrobat, Dream Weaver, API, ASP, basic, C, C language, C++, Clinical Research, Controller, CSS3, Client, Data Management, Data Base, Database, Database management, Digital Video, Editor, Embedded C, Embedded System, computer graphics, HTML, HTML5, Logic, Access 2000, C#, Excel, Exchange, Office, power point, MS Word, works, NHS Trust, Oracle 9, ORACLE, ORACLE8.0, PLSQL, Page, PLC, programming, quality, recording, research, risk analysis, risk assessment, scheduling, Simulation, SQL, System Design, Visio, Visual basics, Visual Basic 6.0, Visual Basic6.0, Web designer, website, Web designing, Author Education Masters : Computer Application , Computer Application MCA : CMR Institute of Management studies, University of Banglore, INDIA. P.G - Title :Green House Controller, Platform: Embedded C - CX15, Client: NeSt Cyber Campus, Trivandrum, Kerala, India . Including 6 months training. Mini projects: Data Base Management Systems: Airline Reservation- Visual Basic6.0 and SQL. Information System Design and Implementation : Employment Exchange -Visual Basic 6.0 and ORACLE8.0 Simulation and Modelling : Chemical Reactor developed by C. Interactive computer graphics: Galixean Game using C++ language. System programming : Editor developed in C including all basic requirements of an editor. Computer Architecture and Parallel Processing : Page Replacement Algorithms developed in language C. C P U scheduling graph developed in C language. : Bachelor : Electronics (BSc) , 1999 Electronics (BSc) Digital Video graphy Other courses Data Management for Clinical Research , Vanderbilt University. Oracle 9i SQL/PLSQL training with Oracle Certified Associate, at Caledonian University, Glasgow Embedded System with CX15 (Keil Compiler) (6-months training from Nest Cybercampus : Mahatma Ghandhi University - City , State Design of a PLC (Program Logic Controller) based on control system for automatic connector assembling machine . Database management - Visual basics, Oracle, SQL, Access 2000 ( Pentasoft, India) Web designing- ASP, HTML, Dream Weaver (Pentasoft, India) ECDL Certification and SQA qualification- Flexicentre Glasgow : ",1 " STORE KEEPER / PRODUCTION CO-ORDINATOR Summary To develop and find a place in the industry where I can utilize my skills through serving efficiently and with complete honesty, integrity and hard work for personal and organizational growth. Highlights Ms-Office (Excel, Word, Pivot & Vlookup) & Internet applications. Customer Service Oriented Merchandising Production Co-ordination Store Managing Inventory tracking Vendor management Shipment consolidations planning Warehouse and fulfillment Imports and exports Works well independently Accomplishments Credentials Institution/University Year of Completion B.Com C.K.Thakur College of Arts & Commerce Mumbai University 2008 HSC S.E.S College / Mumbai University 2005 SSC New English School / Mumbai University 2003. Experience Store Keeper / Production Co-ordinator 03/2014 to Current Company Name City , State Designation: Store Keeper / Production Co-ordinator Key Responsibilities: Maintained store facilities to ensure smooth functioning - Made arrangements and placed orders for new stock and supplies whenever necessary. Responsible for upkeep of various appropriate records of materials received. Received deliveries of ordered items and ensured that all the supplies were in proper order - Stored the supplies and items received in their designated place to avoid time wasted searching for items and general confusion. Maintained the budget of all the expenditures incurred and presented same to Manager. Reported to Prod.manager on a regular basis regarding the need/demand of items so that the future orders could be placed accordingly. Monitored the functioning of store equipment and reported problems and failures to the supervisor. To initiate action for stoppage of further purchasing when the stock level approaches the maximum limit. To check the book balances, with the actual physical stock at frequent intervals by way of internal control over wrong issues, pilferage, etc. Knowledge of Export, Basic PRO Skills, Portal related to Ministry of Economy & Labour. Knowledge of generating ASN & Shipment details in portals. Store Manager 12/2013 to 02/2014 Company Name City , State Key Responsibilities: Head responsibility to attain sales and varied financial targets. Attain ability to analyze and interpret financial goals or reports along with track individual as well as store results. Interview, hire and train employees (staff of 3-15) as per company guidelines. Provide positive work as well as shopping environment embracing diversity plus promote sales. Maintain effective communication as well as collaborate Area Manager plus home office. Implement and maintain promotional, operational and visual or merchandise standards plus initiatives Ensure stores along with work areas are utterly clean, secure plus well maintained. Opened and closed the store, which included counting cash drawers and making bank deposits. Maintained visually appealing and effective displays for the entire store. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Category Management Incharge 07/2012 to 12/2013 Company Name City , State Designation : Category Management Incharge- Merchandising Key Responsibilities: Handling all Front-End & backend operation of the Diamond Category. Coordinating with all the department (Pre-Inventory, Inventory, Sourcing & Dispatch) as well with stores. Doing Price updation for all the revised prices of the merchandise for PAN India. Handling margins & printing tags for the revised prices. Solving stores related issues, Processing End customer & store orders through OMS. Working on Data Correction(Audit) for PAN India stores received from store(Memo Sales Report) Laisoning with logistics & accounts for the supportive documents required viz.VAT or Waybill for delivery of shipment to party add. Preparing all reports & data related to stores & dispatches. Working on MIS data stock Vs Sales, Category Vs sales for better implementation of available resources in order to Increase sales. Team Leader 02/2011 to 07/2012 Company Name City , State Leading a team of 2 ATL's & 40 Associates. Scheduling as per the store requirements Training ATL's followed by Coaching new cashiers & Backroom Associates. To ensure physical cash balance tallies with the books of accounts on a daily basis Compute and record totals of transactions & tally cash receipts & Vouchers from all the cashiers on a daily basis. To ensure cash deposit on a daily basis. Monitoring of Goods with Proper handling & documentation as well reporting to the H.O.if any discrepancies found. Handling total backroom process related to Binning, Bin audit & proper maintenance with all required amenities. Responsible for Purging of warehouse done every month for better sales & for better customer service. Periodic checking of inventory to ensure that the physical quantities are tallying with books / system. Use FIFO method for storing and picking the products. Working on Reports related to receiving's (Warehouse) & also working on daily discrepancies system vs actual.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Marked clearance products with updated price tags.Informed customers about all product lines and services offered by the company. Sr. Customer Service Executive 08/2008 to 02/2011 Company Name City , State Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Instruct staff on how to handle difficult and complicated sales. Train Front End associates and evaluate their performance. Answer customers' query about New launch and advise customers on Usage plan selection. Processed all sales transactions accurately and in a timely fashion. Education Bachelors of Commerce : Commerce 2008 CKT College of Arts,Commerce & Management Studies City , State , India High School Diploma : Science 2005 SES College of Arts ,Commerce & Science City , State , India High School Diploma 2003 New English School City , State , India Languages English,Hindi, Marathi & Tamil Personal Information D.O.B: 24-January-1988 Marital status: Single Nationality: Indian Date of issue 11-03-2010 Date of expire 10-03-2020 Place of issue MUMBAI Passport number H 8837359 Additional Information Interested working as an Jr.Merchandiser where in I can contribute my experience & knowledge for growth of company and an individual as well. Participated as an N.S.S volunteer for cleanliness awareness. Very diversified & adaptable with any kind of work provided. Can work under pressure & complete the work in a timely management. Managed difficult situation very efficiently & effectively. Skills Coaching, customer service, train employees, Internet applications( Excel, Ms-Office, Word, MIS) Inventory, logistics, Merchandising, purchasing, quality, receiving, reconciling, reporting, Sales, Scheduling,Supervising ",16 " SENIOR EXERCISE SPECIALIST & SPORTS AND RECREATION COORDINATOR Summary Pursuing project management work, I will leverage my ten years of professional experience and coordination skills towards growing the company. I thrive in fast-paced environments and seek to constantly raise the level of performance and organizational excellence. Highlights Project Manager, Enthusiastic, Driven, Microsoft Office Proficient, Organized, and Committed to Excellence MS Office and Project Business strategy and marketing Exceptional communication skills Experienced in planning and organizing Problem solver Excellent leadership and interpersonal abilities Adaptable Resourceful and able to network for shared knowledge Experience Senior Exercise Specialist & Sports and Recreation Coordinator Coordinated the redesign and grand re-opening of the corporate health facility, ensuring seamless integration of new equipment and layout. Planned and scheduled rollout of new fitness classes. Directed members during grand re-opening day and represented the fitness center as a new and improved site of service. Held post-project meeting reviewing status of the site remodel, discussing lessons learned, and getting feedback from team members. Designed floor layout using CAD drawing. Supervised new hires and interns. Quickly grew in coordinatory responsibilities within one year of hire. Generated task lists and action items for interns to follow. Met regularly with direct management and stakeholders (via in-person meetings, conference calls, or webinars) to oversee smooth daily operation of facility and projects. Took and distributed meeting minutes. Coordinated and participated in special events such as sport tournaments, scavenger hunts and facility remodel, creating an atmosphere of collaboration and family. Through role definition and teamwork, publicized new programs, such as sports and recreation rollout and availability of new classes through marketing initiatives. Marketed sports and recreation program through flyers, digital notices and social corporate media. Launched successful pilot sports and recreation program in line with organizational expectations. Establish and scheduled recreational fitness activities such as fitness challenges, workshops, team building and sports tournaments. Led workshops on health and wellness topics such as posture, nutrition, and exercise. Proactively research new ways to improve recreation, health and wellness opportunities offered at the fitness center, and inform Safeway corporate employees of them. Plan and execute fitness programs. Implemented various sport and recreational leagues, both complimentary and fee-based. Collected and kept records of fess for team apparel, league costs and facility equipment. Monitor and track clients' progress and engagement in programs. Procured fitness equipment needed to operate the fitness center. Networked with representatives from vendors and other Plus One sites to acquire fitness materials and discuss industry trends. Worked independently with vendors for purchase orders. Work closely with all stakeholders on each project through phases of fitness equipment sourcing and procurement, and design development and installation of equipment. Conducted quote gathering, purchase order development and administration, and invoice processing. Maintained expense reports. Started up Safeway's sports and recreation program, designed to promote team building, camaraderie, and healthy lifestyles through physical activity. Play integral role in successfully driving small group and personal training sales by performing fitness assessments, coordinating group. Senior Specialist & Coordinator 07/2013 to Current Company Name City , State Fitness Strategy Specialist 03/2011 to 02/2013 Company Name City , State Played integral role in successfully establishing a new hospital affiliated wellness facility. Ensured smoothness of grand opening and helped create a positive identity for the wellness center. Designed and documented fitness goals and programs for special populations including diabetics, elderly, obese, cancer survivors, sedentary, and other high-risk groups. Tracked improvements and delivered progress reports for participants. Worked extensively with senior citizen clientele, rehabilitated knee and hip replacement patients, and performed health risk assessments for new members, and provided personal one-on-one health consultation. Provided instruction in multiple formats, including cardiorespiratory,specialty, strength and endurance training, resistance training, plyometric and core balance training. Legal Firm Administrator 09/2004 to 11/2010 Company Name City , State Created innovative templates to accelerate the court stipulation filing process, and implemented them as a requirement for attorneys to input for their legal assistants. Took on challenge of reconciling gaps during high-visibility audit, by reprioritizing team workload. Documented procedures, recommendations, and policies. Drove process improvements and cost savings. Completed daily, month-end, and quarter-end reports for the foreclosure department. Identified efficiency improvements, which resulted in significant savings in time, money and manual error. Utilized various technologies such as case management systems, to perform audits, database inquiries, report generation, etc. Drafted contracts and stipulations in accordance with state policies and regulations to be filed with the court. Maintained both external client and internal firm databases, which resulted in workflow being up to date at all times. Performed data validation and reconciliation on trusted access systems. Served as liaison between the firm and client financial institution. Proactively communicated with client about relationship accounts. Trained colleagues on job functions including database inquiries, report generation, client systems, time management, and communications. Education M.S : Project Management University of Wisconsin City , State Project Management B.S : Kinesiology California State University Kinesiology Skills agile, balance, Budgeting, Business strategy, CAD, interpersonal, communication skills, consultation, contracts, clientele, client, clients, databases, database, driving, special events, filing, financial, drawing, instruction, layout, team building, leadership, legal, marketing, materials, meetings, access, money, Microsoft Office, MS Office, network, organizing, organizational, policies, Problem solver, procurement, progress, reconciling, requirement, research, sales, scheduling, teamwork, time management, validation, workflow, workshops ",7 " SALES ASSOCIATE Professional Summary Creative problem solver offers exceptional analytical, communication and interpersonal skills; extensive Mental Health and I/DD experience; management/supervisory skills and a commitment to proficiency and effectiveness for a progressive, quality-driven organization. HIV Director/Case Manager- 3years (B.R.O.N. CDC) Person Centered Thinking Train-the-Trainer Qualified Professional Experience/ 20 years- (CAP-MR/DD; MH/SA; ICF/MR) CPR-First Aid/Bloodborne - Certified Customer Service experience over 20 years Church Office Manager 3+ years Notary Public Teacher/Lecturer Develop policy and procedures manual for other agencies Music Director 6+ years Skills Project management Strategic planning Budgeting and finance Recruitment and talent development Process improvement Visionary Microsoft Office Suite expert Visionary Customer relations Quality control Personnel management Customer-oriented Accounts payable and receivable Flexible thinker Complex problem solving Customer needs assessment Microsoft Office Suite expert Work History Sales Associate 04/2013 to Current Company Name – City , State Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Responded to customer questions and requests in a prompt and efficient manner. Contacted other store locations to determine merchandise availability. Engaged with customers in a sincere and friendly manner. Completed all cleaning, stocking and organizing tasks in assigned sales area. Built relationships with customers to increase likelihood of repeat business. Contributed to team success by exceeding team sales goals by [number] %. Contributed to team success by exceeding team sales goals by [number] %. Utilization Management Specialist 12/2012 to Current Company Name – City , State Collected and analyzed data on the effectiveness of programs and projects. Developed and streamlined systems for monitoring and tracking program effectiveness. Documented and investigated complaints and potentially fraudulent claims. Displayed sensitivity to the cultural and linguistic needs of the clients and families served. Attended monthly staff training sessions. Case Manager 10/2012 to 11/2012 Company Name – City , State Developed treatments and casework programs for an average of [Number] patients each month. Supplied crisis intervention and substance abuse services to patients in the community. Interviewed and evaluated clients, including conducting safety and risk assessments. Referred clients to social services agencies. Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents. Created strategies to meet the needs of mentally and physically disabled students. Attended monthly staff training sessions. Documented and investigated complaints and potentially fraudulent claims. Qualified Professional (QMRP) 11/2011 to 12/2012 Company Name – City , State Created strategies to meet the needs of mentally and physically disabled students. Attended monthly staff training sessions. Developed treatments and casework programs for an average of [Number] patients each month. Interviewed and evaluated clients, including conducting safety and risk assessments. Maintained regular contact with clients, including visiting clients' homes. Investigated suspected cases of child abuse, neglect and exploitation. Trained in working with patients with Asperger's Syndrome and high functioning Autism. Supported patients and families in coping with problems resulting from severe illness. Case Manager 01/2011 to 09/2012 Company Name – City , State Developed treatments and casework programs for an average of [Number] patients each month. Interviewed and evaluated clients, including conducting safety and risk assessments. Referred clients to social services agencies. Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents. Maintained regular contact with clients, including visiting clients' homes. Wrote reports and case summaries and compiled work records, including required statistics. Trained in working with patients with Asperger's Syndrome and high functioning Autism. Coordinated patient care from pre-admission to post-discharge follow-up. Supported patients and families in coping with problems resulting from severe illness. Office Manager 03/2010 to Current Company Name – City , State Developed company personnel policies, standard operating procedures and employee handbooks. Developed and facilitated all new-hire orientations. Conducted employment verifications and investigations. Built a comprehensive employee recruiting strategy. Developed and enforced company policy and procedures relating to all phases of human resources activity. Facilitated the criminal background check process for new hires. Offered fair and equitable compensation by comparing current salaries with market pay. Conducted job analysis and job evaluations, resulting in quality job specifications. Shadowed employees to determine an accurate description of the duties and skills required for each position. Director/Office Manager 04/2006 to 12/2010 Company Name – City , State Directed planning, budgeting, vendor selection and quality assurance efforts. Recommended process and systems improvements such as  QA/QI. Defined clear targets and objectives and communicated them to other team members. Monitored timelines and flagged potential issues to be addressed. Coordinated design meetings and decisions across 2  internal departments and teams. Collected and analyzed data on the effectiveness of programs and projects. Followed up on initial screening by visiting clients at their homes. Developed and streamlined systems for monitoring and tracking program effectiveness. Designed educational materials used to inform policymakers and community stakeholders. Wrote summaries, reports and other correspondence regarding community outreach efforts. Designed client satisfaction surveys, preserving the confidentiality of participants and program information. Coordinated work groups and outreach activities. Qualified Professional/Supervisor 04/2003 to 03/2006 Company Name – City , State Attended monthly staff training sessions. Gave one-on-one attention to students, while maintaining overall focus on the entire group. Created strategies to meet the needs of mentally and physically disabled students. Communicated nonverbally with children to provide them with comfort, encouragement and positive reinforcement. Developed treatments and casework programs for an average of [Number] patients each month. Met with [Number] patients each day for regular therapeutic interviews. Supported patients and families in coping with problems resulting from severe illness. Coordinated patient care from pre-admission to post-discharge follow-up. Referred patients to psychiatric and medical examinations, as well as to family assessment planning teams. Trained in working with patients with Asperger's Syndrome and high functioning Autism. Residence Hall Director- Administrator II 08/2001 to 03/2003 Company Name – City , State Politely assisted customers in person and via telephone. Strengthened company's business by leading implementation of [project] . Worked directly with [departments, clients, management] to achieve [result] . Hired and trained [number] of staff. TFN Project Coordinator 03/2001 to 08/2001 Company Name – City , State Directed planning, budgeting, vendor selection and quality assurance efforts. Supervised the work of 5 community agencies offering constructive feedback on their work performance. Defined clear targets and objectives and communicated them to other team members. Monitored timelines and flagged potential issues to be addressed. Coordinated design meetings and decisions across 5 community agencies. Implemented a set of comprehensive tracking processes to monitor Tobacco Free Nebraska performance. Collaborated with outside agencies in the community to achieve goals. Case Manager 11/1998 to 03/2001 Company Name – City , State Assessed, screened and counseled [Number] clients each day. Collected and analyzed data on the effectiveness of programs and projects. Followed up on initial screening by visiting clients at their homes. Educated [Number] clients each week on the prevention and treatment of HIV and other STDs. Developed a user-friendly web-based data system for in-house program staff and outside stakeholders. Developed and streamlined systems for monitoring and tracking program effectiveness. Designed educational materials used to inform policymakers and community stakeholders. Wrote summaries, reports and other correspondence regarding community outreach efforts. Collected HIV risk assessment data and entered findings in a centralized database. Designed client satisfaction surveys, preserving the confidentiality of participants and program information. Coordinated work groups and outreach activities. Assumed responsibility for the agency in the absence of the director. Documented and investigated complaints and potentially fraudulent claims. Educated community members about environmentally-related health issues. Assessed and responded to individual and community health education needs. WIC/Medical Clerk 06/1998 to 11/1998 Company Name – City , State Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Served as the main liaison between customers, management and sales team. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Directed calls to appropriate individuals and departments. Education MBA : Business Administration Current Bellevue University - City , State Master of Arts : Management 6 2001 Bellevue University - City , State Management Bachelor of Science : Early Childhood 12 1994 North Carolina A&T State University - City , State Early Childhood Certifications Skills Accounts Payable, Budgeting, Business Management, Customer Service, finance, Microsoft Access, Excel, Power Point, Microsoft Word, Office Manager, Quick Book, Recruitment, Strategic planning, Typing (45wpm Additional Information NC SNAP Certified ",8 " SENIOR DIGITAL PRODUCER/MULTIMEDIA SPECIALIST Summary Seasoned digital journalist with 17 years of experience in digital communications to include marketing initiatives, email campaigns, event planning, web content management, social media strategy, database management, writing, editing and digital video production. Experienced Logistics expert and Post 9/11 veteran with over 20 years of leadership experience in the United States Air Force Reserve. Highlights Photography/digital video background Experience with Final Cut Pro and Adobe Creative Cloud - non-linear editing Content curation and SEO expert Copyediting and proofreading Graphic design CSS, XML, HTML, js Brand communications Data visualization Social media Effective team leader Supply and logistics planning Project management Ground and air transportation Global logistics Strategic planner Project development and work flow planning Cargo tracking Secret security clearance Training and development Accomplishments Redeployed over 10,000 Air Force personnel and 50,000 short tons of cargo out of Iraq in support of Operation New Dawn and Afghanistan in support of Operation Enduring Freedom to include coordinating the redeployment of the last military unit in Iraq (combat truckers) and Defense Logistics Agency personnel as well as personnel swap-outs at the US Embassy in Baghdad. Received the Meritorious Service Medal for these accomplishments. Experience Senior Digital Producer/Multimedia Specialist November 1998 to February 2016 Company Name - City , State Created, curated and managed the digital content for 24 community news websites and special niche pages/sites under the umbrella of www.thisweeknews.com and columbusparent.com Produces digital video projects for both news and sports stories from concept to delivery. Produced award-winning digital video projects and special series with multiple installments. Serves as community manager for ThisWeek's various Social Media outlets/channels on YouTube, Facebook, Twitter, Pinterest, Instagram and blogs. Performs data analysis/metrics via Adobe Omniture/Chartbeat and Google Analytics Served as project manager for multiple CMS platform conversions and site redesigns over the past 8 years from planning, development, design, QA through to launch and production. Optimizes news and sports content with outside links, maps, slideshows, multimedia presentations and video for SEO and TOS. Works closely with news editors and managers to achieve daily digital goals. Produces digital content to optimize the user experience by being attentive to live web metrics and user experience best practices. Enhances the news content with outside links, maps and slideshows. Builds out special sections and site features to enhance coverage and increase user engagement. Works with sales department to create niche sites, contests, polls and other initiatives that require web/print content integration/enhancement. Works with news staff to plan, structure, report, edit and write news and information content to include the facilitation of print content to web and vice versa. Coordinates with news editorial and technical staff to facilitate the migration of multimedia content to new media platforms, including video, audio, still photos and graphics. NCOIC Logistics Readiness Flights, (MSgt.) February 1988 to July 2013 Company Name - City , State Deployed as the Logistics Plans Superintendent for the 386 Air Expeditionary Wing, Ali Al Salem AB from December 2011 to June 2012. Redeployed over 10,000 Air Force personnel and 50,000 short tons of cargo out of Iraq in support of Operation New Dawn and Afghanistan in support of Operation Enduring Freedom. Served as facility manager for a 8,000 square-foot passenger terminal and supervised eight Airmen on two shifts to provide 24/7 combat support operations. Analyzed war plans on a regular basis to determine Air Expeditionary Force (AEF) taskings. Monitored mobility equipment status to ensure deployment readiness. Developed and supervised preparation of logistics annexes for operations plans and orders, programming plans, and general support, contingency, and exercise plans. Monitored and resolved logistics limiting factors. Prepared, evaluated, and supervised all aspects of deployment planning, dispersal, sustainment, recovery, reconstitution, exercises, and logistics support procedures. Conducted installation surveys to determine support capability. Coordinated the publishing, distributing, maintaining, and implementing of base support plans. Identified limiting factors, shortfalls, and alternate support methods to enhance supportability of transiting and bed-down forces. Analyzed and recommended requirements for forward movement of forces to support theater commanders. Integrated redeployment planning actions with functional area representatives. Monitored preparation, negotiation, coordination, and maintenance of support agreements. Prepared, compiled, coordinated, published, distributed, maintained, and implemented deployment guidance. Prepared for and supervises deployments and redeployments. Monitored deploying personnel and equipment products. Designed lesson plans, conducted OJT training and tracked formal skill-level training for five logistics planners in the LGRDX workcenter. Digital content editor July 2004 to December 2011 Company Name - City , State Columbus Audubon Board of Trustees. Editor of the joint Grange Insurance Audubon Center/Columbus Audubon bi-monthly newsletter, the Song Sparrow. Editor and content manager of Columbus Audubon's Web site www.columbusaudubon.org. Social Media manager for Columbus Audubon's Facebook, Twitter and blogs. Education Bachelor of Arts : Journalism , September 1994 The Ohio State University School of Journalism - City , State Marketing, Public Relations and Journalism coursework Coursework in Business, Communications and Advertising Commercial Photography coursework Professional Affiliations Air Force Sergeants Association, Veterans of Foreign Wars, Iraq and Afghanistan Veterans of America, Team RWB Columbus, Disabled American Veterans, Wounded Warrior Project Alumni, Society of Professional Journalists, Cleveland Press Association, Local Media Association, Former member of PRSA and PRSSA. Awards First place for best online use of multimedia, for the Heroin Hits Home series, Cleveland Press Association Annual Awards, June 2015. United States Air Force Meritorious Service Medal, June 2013. United States Global War on Terrorism Expeditionary Medal, June 2012. United States Global War on Terrorism Service Medal, June 2012. United States Air Force Expeditionary Service Ribbon with gold border for serving in a designated combat zone, June 2012. United States Air Force Commendation Medal, October 2009. Song Sparrow Award for Outstanding Volunteer Service in Conservation, Columbus Audubon 2009 Best Group-Owned Weekly Newspaper Web Site in Ohio, Ohio News Association, February 2012. (ThisWeek team award) United States Air Force Achievement Medal, March 1998. Skills Social media, digital video and multimedia, content curation, digital strategy, web metrics and SEO optimization, digital engagement, community engagement, public relations, ",12 " INSTRUCTIONAL DESIGNER Summary Dedicated, efficient, and versatile professional credited with combining project management and data analysis, and grant writing expertise to lead companies toward improved collaboration, organization, and productivity. Proven track record of developing and implementing record-keeping and organizational systems that streamline operations. Demonstrated ability to create and foster strong working relationships with colleagues and clients. Strong communicator, with particular expertise in grant writing, new program implementation, and deadline adherence. Highlights Course Design  Project Management Verbal & Written Communication Payroll & Budget Management Data Collection and Reporting Grant Writing Hiring/On-Boarding & New Hire Orientation Event planning Cross-Functional Collaboration New Process Implementation Deadline Adherence Experience Company Name City , State Instructional Designer 11/2016 to Current Assist faculty in designing online, hybrid, and face-to-face courses. Assist faculty in identifying, testing, and implementing innovative and new technologies. Assist faculty in designing appropriate assessments mapped to course, program, or institutional objectives. Assist faculty in in ensuring compliance with copyright, intellectual property, and accessibility. Provide one-on-one faculty training and guidance on use of in-class and online technologies. Attended workshops on learning goals, classroom management, student motivation and engaging learning activities. Developed partnerships with industry and secondary education institutions. Contributed to ongoing staff training sessions. Company Name City , State Grants and Contracts Coordinator 01/2007 to 01/2012 Associate recruited to manage students' financial accounts. Reconciled new institutional loans and advances with financial aid, processed deferment and forbearance requests, verified new loans and advances for each term, uploaded borrower information to campus partners, and posted various transactions to appropriate software. Facilitator in building successful partnerships with local community, industry and statewide organizations to assess skill and training requirements to fulfill community needs. Coordinated the planning and preparation of grant proposals to include gathering required data and writing proposal. Provided vision, direction and overall implementation of the grant to align with approved grant award. Created and distributed all reporting to grant authority. Coordinated additional continuing education programs as needed. Company Name City , State Marrow Donor Program Coordinator 01/2005 to 01/2006 Performed all duties of the Marrow Donor Program related to promotion, fundraising, recruitment, retention, search and management of donors. Coordinated large annual fundraising event, the Miracle Match Marathon with Waco Firefighters. Escort for donor and courier for stem cell donation. Company Name City , State Clinical Research Coordinator 01/1998 to 01/2005 Coordinated and implemented two large cancer prevention trials and various treatment trials. Marketing, screening/recruitment of participants for the trial, Data collection and Reporting. Creation of short articles for area publications. Innovatively created and tracked research studies using Excel, easing the task of completing daily status reports. Company Name City , State Clinical Research Associate 01/1995 to 01/1998 Reviewed Research Protocol Institutional Review Board and Institutional Research Committee submissions assuring all guidelines were met prior to review by the board members. Prepared agenda and minutes for Institutional Review Board Institutional Research Committee meetings. Education Masters of Education : Instructional Design 2016 Western Governor's University , City , State , USA Bachelor of Science : Health Sciences 2001 Texas A&M University Corpus Christi , City , State Health Sciences Associates of Applied Science : Medical Office Information Systems 1995 Temple College , City , State Medical Office Information Systems Professional Affiliations Society of Certified Clinical Research Professional (SoCRA) 1998-2008 Big ""T"" Toastmasters, Vice-President of Public Relations 2012 Red Carpet Ambassador 2011/12 American Business Woman's Association, 2015- present Awarded Stephen Bufton Memorial Educational Fund (SBMEF) grant 2015 Publications INVITED TEACHING, AND TECHNOLOGY PRESENTATIONS L. Bunkowski, S. Scott, and L. Trusty. (Fall 2015). Invited Presentations. ""Transition to Online Teaching and Learning."" Texas Rural Education Association Fall Leadership Conference Series. Texas & New Mexico. RECENT MENTORING, TEACHING, AND TECHNOLOGY PRESENTATIONS L. Bunkowski, S. Scott, and L. Trusty. (Dec. 2014). Presentation. ""Making the Journey Together: Mentoring, Women's Issues, & eLearning."" U.S. Distance Learning Association - International Forum of Women in E-Learning. San Antonio. L. Bunkowski and S. Scott. (April 2014). Presentation. ""Staying Afloat: Achieving Learning Objectives without Drowning in Deliverables."" Texas Distance Learning Association Conference. Corpus Christi. Skills administrative, administrative support, Budget Management, budgets, cancer, Data Collection, direction, Event planning, finance, financial, Functional, fundraising, Grant Writing, grant proposals, Hiring, inventory, Marketing, meetings, Excel, Office, Multi-Tasking, organizational, Payroll, Project Management, promotion, proposal, publications, purchasing, quality, record-keeping, recruitment, reporting, Research, vision, Written Communication, articles ",1 " SALES REPRESENTATIVE Summary Food service worker with fast food, retail and customer service experience. Trained in food safety and handling. Also have some Sales Representative Skills. Highlights Reliable and punctual Reliable team worker Cash handling Comfortable standing for long time periods Math and language skills Conversant in Spanish Restaurant management Excellent multi-tasker fast learner self-motivated able to work in fast-paced environment able to count daily bank deposit able to stay busy and focused while on the job Experience Sales Representative Sep 2015 to Sep 2015 Company Name － City , State Keep records of purchases, sales, and requisitions. Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations. Collaborate with colleagues to exchange information, such as selling strategies or marketing information. Demonstrate and explain the operation and use of products. Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products. Attend sales and trade meetings, and read related publications in order to obtain information about market conditions, business trends, and industry developments. Complete expense reports, sales reports, or other paperwork. Complete product and development training as required. Swing Manager Aug 2012 to Sep 2015 Company Name － City , State Made sure Crew Members had designated breaks. Close and Open store in a timely manner. Run a shift with the full responsibility that comes with being in charge. Verify that prepared food meets requirements for quality and quantity. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Recorded customer orders and repeated them back in a clear, understandable manner. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Properly portioned and packaged take-out foods for customers. Clean food preparation areas, cooking surfaces, and utensils. Maintain sanitation, health, and safety standards in work areas. Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities. Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions. Investigate and resolve complaints regarding food quality, service, or accommodations. Take food and drink orders and receive payment from customers. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity. Clean, stock, and restock workstations and display cases. Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary. Serve orders to customers at windows, counters, or tables. Count money and make bank deposits. Investigate and resolve complaints regarding food quality, service, or accommodations. Store food in designated containers and storage areas to prevent spoilage. Take and record temperature of food and food storage areas such as refrigerators and freezers. Remove trash and clean kitchen garbage containers. Inform supervisors when equipment is not working properly and when food and supplies are getting low, and order needed items. Operate cash register, handle money, and give correct change. Prepare and serve a variety of beverages such as coffee, tea, and soft drinks. Assembler Apr 2015 to Jun 2015 Company Name － City , State Be able to lift at least 30lbs. Occasionally work under little supervision. Be fast and efficient in attaching parts. Inspect, operate, and test completed products to verify functioning, machine capabilities, or conformance to customer specifications. Rework, repair, or replace damaged parts or assemblies. Read and interpret assembly blueprints or specifications manuals and plan assembly or building operations. Shovel, sweep, or otherwise clean work areas. Maintain stocks of parts. Lubricate moving parts. Disassemble defective equipment so that repairs can be made, using hand tools. Adjust working parts, such as fan belts, contacts, and springs, using hand tools and gauges. Crew Sep 2014 to Nov 2014 Company Name － City , State Train workers in food preparation, and in service, sanitation, and safety procedures. Take food and drink orders and receive payment from customers. Compile and balance cash receipts at the end of the day or shift. Clean, stock, and restock workstations and display cases. Perform various financial activities such as cash handling, and deposit preparation. Wash, cut, and prepare foods designated for cooking. Supervise and participate in kitchen and dining area cleaning activities. Estimate ingredients and supplies required to prepare a recipe. Check identification of customers to verify age requirements for purchase of alcohol. Resolve customer complaints regarding food service. Clean bars, work areas, and tables. Present bills and accept payments. Education High School Diploma Jun 2014 Saint James High School － City , State , United States Maintained B honor roll. 3.0 GPA Involved with Music & Music Projects through and out of school. Member of Latina's Club Languages Bilingual, speaks fluent Spanish Skills Cash handling, cash register, cooking, resolving customer complaints, delivery, expense reports, fast, hand tools, inspecting, marketing, market meetings, money, repairs, safety, selling, sales, sales reports, fluent Spanish, supervision. ",10 " NATIONAL SALES MANAGER Summary It is my desire to advance my professional development through marrying the management, purchasing, and guest-oriented skills honed over a 20 year professional career in educational musical sales with a teaching passion that began with 6 plus years as an educator. Highlights Innovative teaching methods Leadership/communication skills IMEA member Board of Education member Client account management Midwest Band and Orchestra Annual Clinic Exhibitor Employee relations Vendor relations Self-motivated Committed to cultivating a successful team Customer-oriented Accomplishments As the National Sales Manager at Universal Melody Distribution I increased sales from 2013 to 2014 by 53%. I've worked hard to develop a successful team and profitable relationships with many well known manufacturers in the music industry. Experience National Sales Manager January 2009 to Current Company Name － City , State Oversee the daily operations of United Musical Distribution. Oversee the daily operations of the online sales division, including competitive presence on Amazon and Ebay among other internet forums. Complete and submit institutional bids to schools throughout the nation. Responsible for creating sales opportunities and driving them to success as leader of a sales team. Develop quarterly sales goals and implement plans to reach our goals. Oversee the daily operations of the retail sales division. Oversee the daily operations of our warehousing staff. Analyze sales history for merchandise and submit purchase orders to vendors. Attend the annual winter NAMM show as a buyer. Negotiate special pricing for high volume items with vendors. Develop and maintain strong working relationships with vendors. Observe sales trends for new merchandise and incorporate new items into our quarterly sales goals. Director of Educational Services/Bids Administration January 2001 to January 2009 Company Name － City , State Complete and submit institutional bids to school districts throughout the nation. Solving complicated customer service issues related to bid sales. Develop and maintain a successful team of Educational Services Representatives that visit approximately 90 schools each week. Develop and maintain business relationships with primary, middle and high school music educators in South East/South Central Wisconsin. Implement new ideas for promoting the educational services division of Cascio Interstate Music. Improve overall net profit of school music related income such as rental income, repair income and capital expenditure income. Rental collection. Retail customer sales and service. Maintain the ""look and feel"" of the retail Band and Orchestra Department. Maintain a high level of customer satisfaction throughout the retail division. Assist with the daily administration of the retail division. Educational Services Representative January 1997 to January 2001 Company Name － City , State Captured 55%+ market share with band-related sales. Customer sales and service Developing and maintaining business relationships with primary, middle and high school music educators in West Central Indiana and Eastern Illinois. Created a successful instrument rental program, generating a 300% revenue increase in the 1st year alone. Inventory purchasing. Band and orchestral instrument and accessory sales. Fine Arts Coordinator January 1992 to January 1997 Company Name － City , State Observed and assessed student performance and kept thorough records of student progress. Managed classrooms of 12 to 70 students during my tenure as coordinator, responsible for both musical development and iumplemented a variety of teaching methods such as lectures, discussions and demonstrations. Established clear objectives for all lessons, units and projects. Encouraged students to persevere with challenging tasks, designed to build leadership in all grade levels.. Set and communicated ground rules for the classroom based on respect and personal responsibility. Tutored children individually and in small groups to help them with difficult subjects. Taught after-school and summer enrichment programs. Established positive relationships with students, parents, fellow teachers and school administrators. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Mentored and counseled students with adjustment and academic problems. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Contributed ideas at all staff meetings each month, designed to enhance school pride and presence. Employed a broad range of instructional techniques to retain student interest and maximize learning. Delegated tasks to teacher assistants and volunteers. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Coordinating all fine arts performances. Director of bands grades five through twelve. Director of choirs grade nine through twelve. General music instructor grades kindergarten through eight. Assistant Band Director January 1990 to January 1992 Company Name － City , State Education Masters : Music education , May 1992 Indiana State University － City , State Music education Bachelor of Science : Music Education , May 1990 Indiana State University － City , State Associate's degree : Fine Arts , May 1986 Vincennes University － City , State Fine Arts Skills Sales, Sales Management, Wholesale Sales, Business Development, Internet Sales, School Sales, Music Education, Drum Set Performance, Vibraphone Performance. ",22 " HR GENERALIST Summary A people-oriented, results-driven professional with outstanding communication skills. Extensive experience delivering top-quality solutions for high-profile clients. Seeking to obtain a position which would allow me to apply my current knowledge, obtain new information and grow with a company. Highlights Word, Excel, PowerPoint, Darwin, Act, Attendance Advisor, ERP/AS400, HRIS, ADP Payroll, Paycor, Internet Explorer, Outlook, Kronos, IFAS, PeopleSoft, Epicor, Winpak, E2, WASP Accomplishments Created and implemented Employee Requisition Procedure Developed and executed Employee Internship/Co-Op Program Experience HR Generalist Sep 2014 to Current Company Name - City , State Built the department from the ground up as the first HR person. This involved putting policies and procedures in place to ensure compliance with State and Federal law. A significant amount of time and energy has been spent building relationships with Management and employees. Provide advice and consultation to Supervisors and Executive Management for all employment related matters. Administer employee benefits, payroll, workers compensation, FMLA and personal leave, unemployment and training. Conduct workplace investigations from beginning to end. Ensure compliance with ACA. Facilitate employee engagement. Recruit for open positions, conduct employee onboarding, and exit interviews. Provide weekly and monthly reports to Managers and Executives. HR Representative Jul 2014 to Aug 2014 Company Name - City , State Administer employee benefits, unemployment, FMLA and short term disability leaves. Process wage progressions and revise manpower report on a weekly basis. Provide advice and recommendations to managers relating to employee conduct, performance improvement, disciplinary actions and terminations. Conduct grievance meetings with union representatives. Keeping an open line of communication with employees, managers and union representatives is a vital component of this position. Human Resources Coordinator Mar 2014 to Jul 2014 Company Name - City , State Process HR transaction requests from Chrysler facilities around the U.S. and Canada into the PeopleSoft HR system. Responsible for ensuring each request is complete and is compliant with the organizations SOX guidelines. HR Generalist Nov 2013 to Feb 2014 Company Name - City , State Update employee attendance and issue disciplinary action as necessary. Schedule and conduct hearings for employees in order to determine higher levels of discipline in relation to attendance and code of conduct violations. Conduct workplace investigations in response to employee complaints. This requires interviewing the claimant, accused, witnesses, collecting documentation, creating investigative reports and making recommendations for a plan of action. Recruit for open positions, process new hire and termination documents. HR Representative Jul 2012 to Sep 2013 Company Name - City , State Administer workers compensation claims, unemployment claims, wage progression, employee evaluations, exit interviews and leaves of absence (family medical, personal and short term disability). Assist with updating the attendance system, earned personal days, grievances, employee benefits and 401k. Update manpower report weekly and release to management. Recruit open positions. Conduct new hire orientations. Familiar with union contract. Work closely with union representatives and managers. HR Manager Jan 2002 to Jul 2012 Company Name - City , State Provide advice and consultation on employment related matters including federal and state employment laws, employee handbooks, disciplinary action and termination. Investigate and assist in resolving employee and client complaints. Serve as a liaison for clients in order to resolve complex human resources problems with creative solutions. Serve as a consultant for all human resources matters, including: unemployment, workers compensation, employee benefits, and employee perks. Oversee and administer all of the workers compensation claims from injury until they are closed by the workers compensation carrier. Direct benefits administration. Assist clients in writing and implementation of their employee handbook Ensure all HR items are completed as promised by the required deadlines. Post job openings, screen applicants, conduct interviews and provide recommendations for hiring decisions. Conduct new hire orientation and ongoing training. Strong communication with other departments is essential to ensuring all tasks are done properly and timely. Education MBA , HR Walsh College - City , State HR Bachelors Degree Walsh College - City , State Professional Affiliations 2014-Present Michigan Judo Development Association Board Member 2014-Present Certified Nage No Kata Instructor 2006-Present Society for Human Resource Management 1995-Present Volunteer Judo Instructor 1998-1999 United States Olympic Training Center Resident-USA Judo Skills ACA, ADP Payroll, AS400, benefits, benefits administration, consultation, ERP, hiring, HRIS, Internet Explorer, Kronos, labor relations, Excel, Outlook, PowerPoint, Word, organization development, payroll, PeopleSoft, personnel policies, recruitment, SOX, employee handbook ",0 " ENGLISH LANGUAGE ARTS TEACHER Summary Experienced educator who over the past 13 years employed a broad range of techniques and teaching strategies to retain student interest, differentiate instruction, and maximize individual learning by gaining immediate feedback through data analysis with use of instructional management systems and best practices.  Accomplishments Rated as ""highly effective"" in the category of Collegiality and Professionalism in 2013-2014 Recognized by the Florida Department of Education as a High Impact Teacher in 2014-15 / 2015-16 Received a 4.0 student growth rating in 2015-2016 Awarded OCPS Foundation Grant in 2015-2016 Selected to create mini benchmarks for the county ELA department using Unify - Summer 2016 Chosen as a Mentor for other teachers; completed OCPS Clinical Educator Training Assessed as ""highly effective"" with selected Deliberate Practice Elements three of four years using Marzano's Model of instructional methods Selected to pilot the VIEWpath camera technologies and other evaluation tools using Insight Advance to improve instructional practices  Modeled instruction and hosted campus tours including: OCPS leaders, Future of Educational Technology Tours (FETC), and Broad Foundation Scholarship evaluation team (2014)  ​ Skills Proficient in Moodle, Sphere 2 (Video Creation) and Google Classroom Implemented - Google docs and forms Used Turning Point technologies - rapid responders Earned over 50 hours of continuing education per calendar year Familiar with concepts of Instructional design Trained on Edgenuity Program ​ Familiar with Canvas, Edmoto, and Blackboard Incorporated imovie, ibooks, Garageband MS Office proficient Utilized Safari Montage Live Analyzed data trends from assessments  Worked collaboratively as member of Professional Learning Community (PLC) Developed assessments to adhere to state testing format, functionality and Common Core Standards Experience English Language Arts Teacher 08/2009 to Current Company Name City , State English Language Arts Teacher 08/2007 to 06/2009 Company Name City , State Behavior Specialist Consultant 08/2003 to 06/2007 Company Name City , State Developed individualized behavioral and developmental plans for children with Autism Spectrum Disorders; Developed behavior modification plans for staff, teachers, parents, and children Supervised clinical team members with implementation of strategies for behavioral interventions Managed staff during home and school therapy sessions Provided professional development supervision for support staff Coordinated and collaborated with Psychologists, school officials, insurance providers, occupational and speech therapists Social Studies Teacher 08/1998 to 06/2001 Company Name City , State Education M.Ed. Technologies Enhanced Learning - Instructional Design 2003 Seton Hill University City , State B.S. Elementary Education 1997 West Virginia University City , State Development and Extra Duties Member of Building Wellness Committee, Chairperson - Corporate 5K, Attendee Professional Learning Communities Conference (PLC - 2013 and 2015), Member - Building Reading Committee (Read and Feed) Attendee - International Society for Technology in Education (ISTE -2014), Tutor - Duke TIP prep program and FAST after school program. ",22 " CITY CARRIER ASSISTANT Professional Summary A results-oriented, service-driven psychology professional who is an analytic problem solver capable of insightful decision making. A skilled troubleshooter able to synthesize disparate pieces of data, draw meaningful conclusions, and execute a concise implementation plan. An astute project manager who can also function as an efficient team leader but who can also operate as a team player demonstrating common sense, working effectively in highly pressurized workplace settings filled with shifting priorities and tight time-frames. An influential consensus builder possessing finely honed interpersonal ability with a proven record of exhibiting personal integrity at all organizational levels. Skill Highlights Microsoft Office Suite (Word, PowerPoint, Outlook and Excel), SPSS (Research Data), Public Relations, Crisis Management, Relationship Building, Project Management, Customer Service, Quality Consciousness, and Attention to Details. Professional Experience September 2014 to Current Company Name City , State City Carrier Assistant Established long-term customer relationships through prompt and courteous service. Operated motor vehicles in a safe and efficient manner. Met and surpassed productivity targets and quality standards. Obtained signatures needed to complete and process all paperwork in a timely manner. Handled merchandise in accordance with product handling standards. Loaded and unloaded merchandise at stores and vendor locations.. January 2014 to Current Company Name City , State Event Ambassador Developed professional and sustainable relationships with adult and youth clients. Promoted events before, during and after its scheduled timeframe. Attended client events and assisted with setup, cleanup and presentations. Remained engaged with clients and event attendees to assist with any questions or concerns. Applied counseling, crisis management and/or protective services when needed. October 2013 to December 2013 Company Name City , State Stock Clerk Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. May 2012 to August 2012 Company Name City , State Sales Assistant/ Cashier Enforced company policy and demonstrated integrity in facilitating cash and credit transactions ensuring a smooth daily operation. Generated sales revenue by engaging customers on the sales floor and by demonstrating knowledge of store discounts, promotional programs positively contributing to the company;s profitability and good will. Replenished floor stock and processed shipments to ensure product availability for customers. May 2009 to August 2011 Company Name City , State Stock Clerk Displayed advertising signs and visuals of merchandise to attract customers and promote sales. Stocked shelves with merchandise and inventoried items to be reordered or replenished. Answered customers' questions about merchandise and advised them on merchandise selections. Safely operated manual and electric pallet jacks. Praised by management for being a fast and efficient worker, requiring little supervision. Broke down heavy pallet loads of cases, boxes and bags. May 2008 to August 2008 Company Name City , State Cashier/Host Greeted and seated guests in a timely manner, and provided assistance to servers. Accurately operated cash registers for POS transactions with cash and credit. Maintained awareness of all promotions and advertisements; practiced suggestive selling. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Education and Training May of 2014 Morgan State University City , State , USA Psychology Bachelor of Science Psychology 2008 Hillside High School City , State Diploma High School Diploma Interests Morgan State Varsity Football Defensive End (DE) Fall 2012 ­ Agape Family Worship Center Member & Volunteer Spring 2000 to Present Skills Active Directory, advertisements, advertising, cash registers, Hardware, counseling, credit, crisis management, client, clients, Customer Service, Information Systems, merchandising, Excel, Microsoft Office Suite, Outlook, PowerPoint, Word, Networking, POS, presentations, Project Management, Psychology, Public Relations, Quality, Relationship Building, Research, retail, selling, sales, servers, SPSS, Statistics Affiliations and Achievements Mae P. Claytor Conference Research Conference 2014 Morgan State Varsity Football Defensive End (DE) Fall 2012 ­ Spring 2013 Agape Family Worship Center Member & Volunteer Spring 2000 to Present ",20 " ACCOMMODATION SERVICE EXECUTIVE LL Professional Summary Customer service and sales expert who identifies customer needs and delivers solutions to problems. Driven to exceed sales and customer satisfaction goals and build long term relationships with the clients. Creates a positive experience through high quality customer care. Bilingual manager able to build, lead and train efficient and friendly service teams. Core Qualifications Client-focused Results-oriented Quick learner Superior communication skills Cheerful and energetic Effective team player Experience ACCOMMODATION SERVICE EXECUTIVE ll 12/2016 to Current Company Name City , State Communicate with Partners by telephone or by e mail to provide guidance and assistance regarding Booking.com platform Extranet. ​ Provide commercial advise and orientation to  partners based on Booking.com business model. Gather information to solve partner and guests issues regarding reservations in order to coordinate assistance with Customer Service department. Review and process new partnership registrations and set them ready to open on Booking.com webpage. Keep partners and guests as center of all our operations to guarantee maximum satisfaction. ​ CUSTOMER SERVICE EXECUTIVE 02/2016 to 11/2016 Company Name City , State Communicate with customers by telephone or by e mail to provide information about hotel reservations, take or enter information, cancel reservations,  gather complaints details . Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check and ensure that appropriate changes were made to resolve customers' problems. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. GENERAL MANAGER /SALES MANAGER 12/2011 to 01/2016 Company Name City , State Managed sales team generating daily new memberships according to sales quota, interacted with prospects and new customers and provided high level of service to achieve 100% customer satisfaction and company revenue. Hired and trained all sales and customer service staff. Monitored customer preferences to determine focus of sales efforts. Developed,implemented and monitored programs to maximize customer satisfaction. Manage projects or contribute to committee or team work. Create, maintain, and enter information into databases. GENERAL MANAGER 01/2005 to 12/2011 Company Name City , State Managed sales and customer service operation Control retention and attrition Responsible for new hire process Supervised over 30 employees Reported to District Vice President  GUEST SERVICE MANAGER 01/2000 to 12/2004 Company Name City , State Served as public relations representative for the hotel. Assisted guests with any special requests during their visits. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment Record guest comments or complaints, referring customers to managers as necessary. Transmit and receive messages, using telephones or telephone switchboards. Accomplishments researched, calmed and rapidly resolved client conflicts to ensure customer retention increasing it up to 85% per month. Consistently generated additional revenue through skilled customer services and sales techniques used to generate new corporate. accounts to service high volume employee corporations. Satisfactory managed company new locations pre saleand openings to guarantee revenue profit and investment return. Education J.D. : Law 2000 Universidad Santa Maria City , State , Venezuela Law    Courses on Military Law, Criminology . Bachelor of Science : TOURISM 1995 IUTIRLA City , Venezuela Tourism and Hospitality Management Barcelona Hospitality and Tourism Instituto Universitario de Tecnologia Industrial ""Rodolfo Loero Arismendi"", El Morro, Anzoategui Graduated Cum Laude Professional Affiliations National Association of Professional Trainers Languages  Bilingual English- Spanish, proficient in Portuguese, French and Italian. Skills Customer services supervision,decision making, dependable, staff training and development, problem solver, public relations,dynamic team player able to motivate employees to reach high level of performance while using maximum potential. Online skills development courses ,The Open University : Commercial awareness. Conversations and interviews. Developing high trust work relationships. Difference and challenge in teams. Discovering development management. Facilitating group discussions. Making decisions. Speeches and speech making. The importance of interpersonal skills. The role of a manager. Three principles of coaching approach. ",7 " ASSISTANT DIRECTOR OF FINANCE Professional Overview Skilled accounting professioanl Skill Highlights Budgeting and forecasting Analytical skills Organizational skills  Self-motivated professional  Team leadership Hyperion Oracle CPA Professional Experience 05/2013 to Current Assistant Director of Finance Company Name － City , State Assist in oversight of the month end close for the Select Managed hotels and the Genpact team, including validation of the payroll journal and other areas. Review and assist hotel General Managers with preparation of annual budgets. Manage the relationship with the owner of 10 of our managed hotels, including reporting, forecasting and month end close related questions. Responsible for monthly and quarterly reconciliations. Main point of contact for Select Hotel Hyperion needs from the other Assistant Directors of Finance, the Select RVPs, the HSS team and the General Managers. Build reports and tools to help the General Managers in their duties. Created reports to roll up data for review by the Director of Finance and other Assistant Directors of Finance. Streamlined monthly Health and Welfare journal entries booked for the Full Service hotels our team oversees. Assisted in the preparation of documents in the sale of 50+ hotels. Provided feedback and performed testing in Phase I and Phase II of the change in our financial systems. Participated in training of our General Managers upon the rollout of the new financial systems. 09/2010 to 05/2013 Planning and Analysis Manager Company Name － City , State Maintained and updated a Daily Revenue report for the Select Managed and Franchised hotels. Created a weekly and monthly roll up of Smith Travel data for all North America Full Service and Select Service hotels. Loaded monthly Full Service and Select Service Franchise actuals data during month end to Hyperion. Reviewed financials during month end for Select Service Managed hotels. Prepared annual budget for the Full Service and Select Service Franchise hotels. Assisted in review and preparation of the Select Service Managed hotel budgets. Converted data for 22 acquired hotels to be formatted and loaded into our systems. Provided support for Select Operations teams: F&B, Rooms, Revenue Management, Sales. Created analytical reports for Select Operations for their use. Prepared monthly/quarterly owner reporting packages. 06/2008 to 09/2010 Senior Analyst Company Name － City , State Assisted in preparation of the Corporate Management Review package. Prepared monthly Balance Sheet and P&L analysis on the Lodging Segment for the Consolidations team. Assisted in training sessions, data gathering, data input and budget review with the corporate department heads of the Business Unit during the annual budget process. Reviewed Management Agreements for new hotels to identify possible financial impacts that would need to be accounted for. Worked closely with the Corporate Accounting team to manage the close and review of monthly financials. Worked with RVPs on finalizing pre-opening budgets and spend on Full Service hotels. 01/2006 to 07/2008 Senior Consolidations Accountant Company Name － City , State Consolidations contact person for regional offices that head operations in EAME, ASPAC and Latin America. Responsible for the coordination and clean up of the international entities' consolidations processes. Coordinate the project of setting up over twenty international entities' ledgers to automatically feed into the Hyperion. Prepare various stand-alone financial statements and related footnotes for individual hotels and companies. Assist in the preparation and review of the quarterly and year-end financial statements. 05/2003 to 01/2006 General Ledger Accountant Company Name － City , State Responsible for monthly billings to all Domestic hotels for various expenses paid by the parent company. Reconcile outstanding unbilled balances and coordinate with appropriate individuals for the preparation of hotel allocations of the expenses paid on their behalf. Complete monthly reconciliations and wires for various benefits accounts for all North America hotels as well as the Corporate Office. Responsible for allocating costs and expenses to all departments and affiliates that benefit from the shared office functions of the Human Resources, Financial Systems Support, Dining Room and Computer Information Systems departments. Accumulate the data and set up the cost allocation drivers of department headcount and department square footage to allocate the shared office functions' costs and expenses. Education Jun. 2002 Bachelor of Science : Accounting DePaul University － City , State Skills Balance Sheet analysis, Budgeting, Forecasting, Hyperion, Excel, PowerPoint, Word, Oracle ",15 " PRODUCTION EXCELLENCE SPECIALIST Summary Results-driven, skilled Quality Specialist focused on achieving success and increased productivity through improvements in quality, safety, operations, and administration. Knowledge and expertise in quality control, quality assurance, lean management, Six Sigma, and techniques and methods for improving the efficiency process of an organizations quality procedure. Highly motivated with the aptitude and tenacity to resolve challenging issues, and work productively with team members, and supervisors to accomplish the organizations future vision and goal. Highlights Experienced in production scheduling Knowledgeable of quality control standards Procurement specialist Knowledge of 5S methodology Experience in value stream mapping Dedication to product quality Global and strategic sourcing Procedure development Client relationships Quantifiable revenue increases Lean manufacturing and design Analytical Cost reduction and containment QA/QC/Audits reports expert Multi-site operations Process improvement strategies Systems implementation Relationship building Microsoft Office Suite expert Productivity improvement specialist Troubleshooting and problem solving Market penetration Accomplishments Planned, directed, coordinated and assigned 14 employers to efficiently meet production requirements. Contributed to an annual 25% increase in productivity through improvements in operations, quality, safety and administration. Supervised and managed 14 inspectors through out 20 manufacturing factories. Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics. Boosted customer satisfaction ratings by 100% in under 16 moths months. Personally managed production activities to guarantee 100% of orders were shipped on-time . Experience Company Name October 2015 to January 2016 Production Excellence Specialist City Knowledge and use of Operational Equipment Efficiency (OEE) in PCB manufacturing environment. Expertise and proficiency in LEAN Manufacturing and Six Sigma Methodologies to identify direct and analyze machine group cells for Printed Circuit Board (PCB) and electromechanical components. Development and optimization of OEE reports, Standard Operating Procedures (SOP), process Protocols, guidelines. Understanding and comprehension of the following tools: Root Cause Analysis, Value Stream Map, Process Map, Pareto Chart, Kaizen, 7 Wastes, and Statistical Process Control. Company Name February 2014 to September 2015 Procurement and Operations Manager City Developed, updated and maintained SOPs, Client Guidelines, HR and Technical Manuals and Protocols for Insight Company Managed professionally 14 employees for Insight Quality Services Asian operations and accountable for implementation of strategic objectives, developing operations strategy, planning production services and client communication Best practices and knowledge of LEAN Manufacturing systematic methods and tools to reduce waste and increase quality efficiency in Chinese manufacturing factories Successfully assisted clients on Quality Control improvements and manufacturing challenges Conducted quality control inspections all over China and supervised 14 inspectors conducing inspections for Jewelry and Electronic products. Assessed and trained personnel for promotion to cross-functional operations. Led regular stand-up meetings, events and continuous improvement projects with measurable goals. Developed and implemented data-based solutions in a timely manner. Assessed and trained personnel for promotion to cross-functional operations. Coordinated closely with quality control regarding products awaiting dispositions. Supervised production schedules, production quality and on time delivery. Defined manufacturing performance standards and reviewed the performance outcomes to set future targets.Identified staffing and capital needs, collected relevant data and wrote justifications for established needs. Diligently maintained safety and quality standards. Implemented root cause and corrective actions to remove production constraints and improve product quality. Enforced a culture of lean manufacturing and continuous improvement while providing operational leadership. Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability. Trained, developed and counseled employees to develop a high performing team.Completed key projects on time, on budget and with a high level of accuracy. Budgeted monthly departmental expenses and implemented cost controls. Developed and maintained strong and clear communication and rapport with plant personnel. Created workforce planning and development models to inform quarterly scheduling and processes. Company Name September 2013 to January 2014 Internal Production Auditor City Actively suggested operational improvements to enhance quality, improve production times and reduce costs. Helped achieve company goals by supporting production workers. Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems. Inspected finished products for quality and adherence to customer specifications. Monitored and adjusted production processes or equipment for quality and productivity. Monitored the production processes and adjusted schedules. Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance. Coordinated inventory and cost control programs. Worked with managers to implement the company's policies and goals. Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems. Company Name October 2006 to December 2012 Aviation Boatswains Fuels Technician City , State Successfully trained 54 personnel in QA protocols, equipment maintenance, MSDS and SOPs for Fuels evolutions. Effective decision-maker in high-pressure environments. Supervised operation and organizational maintenance of JP5 Fuel systems and specialized equipment. Completed multiple fire prevention safety training. Effectively tested 1,140,198 gallons of Jet Propulsion Fuel during two Persian Gulf Pacific Deployments. Excellent personal accountability and punctuality with ""zero"" issues for the entire military term. Education University of Maryland University College 2002 Bachelor of Science : Information Systems Management Information Systems Management Languages English - Fluent (Read, Write and Speak) Spanish - Fluent (Read, Write and Speak) Mandarin Chinese - Basic Conversational (Speak) German - Basic Conversational (Speak) Skills Client Relations Software: Dynamics CRM Desktop Publishing Software: Photoshop, Illustrator Microsoft: MS Access, MS Excel, MS Outlook, MS Power Point, Microsoft Publisher, MS Word Business Management Software: ERP - NetSuite ",23 " SOFTWARE ENGINEERING ANALYST Skills Programming Languages: C, SQL, Python, R, Tableau developer Tools: HP ALM Quality center, HP QTP, MS office, Trello- Project management tool, Streak CRM. Accomplishments Certifications: Coursera Introduction to interactive programming using Python,Rice University; Udemy certified SQL. Experience 02/2017 to 07/2017 Software Engineering Analyst Company Name － City , State Enactus chapter of Thapar University Founded project Soul of the clay as the team lead of Enactus to aid the artisans by up skilling them with modern day techniques, thereby increasing the income of these artisans by 150%. Executed project Naritva, where I along with my team implemented a socio-economic business model in order to improve women sanitation in rural areas of India with motive to reduce diseases prevalent among rural women. Executed project Jaivika to bolster farmers by setting up machinery to produce low cost manure from organic waste. Student Alumni Interaction Cell - Administered alumni relations as a senior member in SAIC and held the responsibility of event management in cultural events. 12/2016 to 02/2017 Software Engineering Analyst Project- Global Site System Services Delivered automation tools using HP Quick Test Professional and VB script to achieve 95 percent test coverage and increase the efficiency of process by 25 percent. 12/2015 to 11/2016 Associate Software Engineer Project- Global Site System Services Worked as a part of quality assurance team for one of the leading Oil and Gas Company by functional testing in a simulation lab to assure the smooth functioning of 300 sites across the globe. Communicated with a team of business analysts in order to understand the business scenarios and draft test scenarios for application testing. Education and Training Present Syracuse University － City , State June 2015 B.E : Chemical Engineering MS IM Thapar University － City India Chemical Engineering 6.7/10 May 2011 Delhi Public School Secured 86.8 percent in Class XII: Mathematics: 96/100, Physics: 81/100, Chemistry: 89/100, English- 91/100 Interests Econ Club - Coordinated events like Economics quiz, Virtual Stock Market, Life size monopoly in economics festival. Skills automation tools, business processes, C, Chemistry, CRM, client, English, event management, functional, HP, image, team lead, machinery, Mathematics, MS office, Oil, developer, Physics, Programming, progress, Project management, Python, QTP, Quick Test Professional, Quality, quality assurance, simulation, SQL, Tableau, VB script Additional Information AWARDS AND RECOGNITION Accenture Outstanding Performer Award. Awarded Certificate of appreciation by Enactus India to bring a change using entrepreneurial action. Awarded Certificate of appreciation by Thapar University to organize first economics festival of the University. Econ Club - Coordinated events like Economics quiz, Virtual Stock Market, Life size monopoly in economics festival. ",17 " INSTRUCTIONAL DESIGNER Professional Summary An instructional design position working in a medium to large company focused on developing and conducting quality programs for customer training or internal operations requiring an analytical and thorough person with the ability to To contribute to developing and implementing training programs and materials for customers and employees to improve their efficiency while enhancing the company's image and building the company's growth. Instructional Design, Program Development, Program Evaluation, Needs Assessment, Storyboarding, Learning Analysis, Writing Objectives, LCM, Mapping Management, Supervision, Administration, Budgeting Training, Presentation Development, Public Speaking, Customer Service Familiarization with SCORM, ADDIE Interned at General Dynamics Information Technology Skills Budgeting and finance Project management Strong verbal communication Conflict resolution Extremely organized Team leadership Data management Process implementation Client assessment and analysis Staff development Work History Instructional Designer , 01/2014 to Current Company Name – City , State Key Accomplishments. Successfully designed WBT course; Rating Veterans Service Representative (RVSR), for the Veterans Benefit Administration (VBA). Successfully designed WBT course; Basic Acquisition 101, for the Defense Acquisition University (DAU). Food & Beverage Director , 01/2013 to 01/2014 Company Name – City , State Key Accomplishments Created jobs aids Successfully trained all staff in compliance with State Food code Successfully trained all staff in compliance with Food vendor requirements Successfully monitored and maintained Federal and State Lunch program requirements. Food & Beverage Manager , 01/2012 to 01/2013 Company Name – City , State Key Accomplishments. Successfully trained all staff in compliance with State Food code. Design, planned and implemented soft skill training programs. Manager , 01/2011 to 01/2012 Company Name – City , State Key Accomplishments. Partnered with Rosen College to host internships from the college. Successfully developed, managed and implemented catered and special events. Food & Beverage Manager , 01/2010 to 01/2011 Company Name – City , State Key Accomplishments Assisted in designing and implementing a comprehensive training program that increase positive guest comments by over 10% Successfully integrated and managed other leaders in training of staff Successfully implemented on boarding touch points for new hires reduced turnover by 80% Designed and implemented on boarding and mentoring program for transitional employees Tutored employees in utilizing their individual development plan as a tool for professional development. Facilitated, trained and certified both exempt and non-exempt personnel in Serv-Safe Organize, updated and maintain files and records of training programs Analyze, summarize and submitted reports with results of the training programs conducted Perform reviews and appraisals for the trainees as the result of their trainings. Training & Educational Consultant , 01/2009 to 01/2010 Company Name – City , State Key Accomplishments. Co-project manager for Kee-Wee Family Entertainment Center, concentrating on service training, dining room design, food and labor costing and interviewingand sourcing employees. Assisted in implementing time lines and checklist help reduced redundancy cost by 5%. Developed and implemented training manuals and establishing SOP's. Sales Support Manager , 01/2008 to 01/2009 Company Name – City , State Key Accomplishments Facilitated guest service skill training which included conflict resolution, non verbal communication, etc by facilitating multi day experiences for sales support staff improved guest satisfaction scores by 7% Designed and put into action job descriptions for Sales Support Staff Facilitated Food Handler certification classes for F&B staff mandated by the State of Florida achieved 100% successful completion rate Coordinated with Subject Matter Experts and senior leadership and put into action English as a Second Language classes improved communication with both internal and external guests. Instructor/Manager , 01/2006 to 01/2008 Company Name – City , State Key Accomplishments Successfully capitalized the Le Cordon Bleu brand and marketed the student operated restaurant and increase revenue by 24% by utilizing radio and print media Facilitated, assessed, coached, developed, planned and implemented learning programs for students transitioning to the food service industry, learning included wine service, guest recovery, different styles of service, POS, handling of difficult guest etc. graduation rate exceed 96% Utilized the total facility to maximized blended learning techniques such as instructor-led learning, professional symposiums, field and self-study, and workshops Independent consultant to Volcano coffee shops, facilitated classes on customer service learning included, the financial impact of service, customer expectations, attitude, personality styles, listening skills etc. positive guest comments increased by 15% Successfully utilized Joomla LMS in curriculum aided in graduation rate of 96% Successfully installed Open Table program resulted in an increase of 18% guest penetration to restaurant Successfully developed and started a Catering Club for the students interested in that industry resulted in over 75% of the students elected to enter that industry as their internship elective. Revenue Operations Manager , 01/2004 to 01/2006 Company Name – City , State Successfully administered the start up the Café at the Orlando Culinary Academy, this included, menu design and costing, creating and implementing standard operating procedures, vendor negotiations etc. Recognized as a strong communicator and leader and was bestowed with the Corporate Customer Service Award Implemented quick/counter service to the curriculum, this included learning on POS, cash handling, listening and non verbal communication skills, up-selling, etc., graduation rate exceed 96% Created and put into practice training manuals for the learners, which included opening and closing procedures, operating and cleaning of equipment etc. Collaborated with other educational institutions in formulating a business plan similar to the OCA cafe model i.e., installing student operated food venues on their campuses Utilized various media tools to market the Café such as print and the e-Media increase penetration by 30%. Intern , Company Name – City , State Key Accomplishments Selected to Decision Review Officer (DRO)curriculum development team Completed Learning Analysis Report for the DRO project Successfully reviewed Veterans Benefit Administration (VBA) Training and Performance Support System (TPSS) storyboards and VBA's LMS (Learning Management System) functionality and identify any discrepancies and functions that would initiate actionable items that needed to be addressed Successfully evaluated technical competences by mapping the competences to the VBA provided Task Analysis reports Effectively revised Life Cycle Maintenance (LCM) for assorted VBA training courses based on Section 508 requirements Successfully re-wrote VBA's assessments in six courses based on Section 508 requirements for the VBA Created matrices for three VBA web-based courses (Loan Technician, Loan Specialist, Public Contact Representative) mapping how task for each course link to knowledge, skills, aptitude and competencies Effectively reviewed storyboards for construction, errors and ensured storyboards meet designed conventions for projects, e.g. prompts, bullet points and links Collaborated with SMEs to develop course curriculum for the DRO project Effectively collaborated with HPT s and SMEs to develop the DRO curriculum. Analysis and design activities include creating design task flow charts, narratives, and SME interview questions. Education Bachelor of Science : Florida International University - City , State Masters of Instructional : System Design , UCF - City , State System Design Affiliations Member of ASTD Member of ISPI Member of NEA Skills administrative, Adobe, Adobe Acrobat, Photo, Photo Shop, Basic, business plan, cash handling, charts, closing, Communication Skills, conflict resolution, consultant, curriculum development, Customer Service, designing, English, special events, financial, instructor, Instructional Design, leadership, listening, Managing, market, mentoring, Microsoft Excel, Microsoft Power Point, Windows, Microsoft Word, negotiations, communicator, personnel, POS, print media, quick, radio, selling, Sales Support, SOP, Task Analysis, Technician, training manuals, training programs, VBA, verbal communication skills, verbal communication, Video, workshops ",1 " HR ASSISTANT/PAYROLL Highlights Paychex, Mastertax, ABRA, Time Star, InfoTronics, Store Master, Dominion, QuickBooks Ceridian, PeopleSoft, SAP, Microsoft Word, Excel and PowerPoint, Crystal Reports Experience HR Assistant/Payroll Company Name － City , State Human Resources professional offering over 15 years of combined HR and payroll experience in both manufacturing and academic settings Accurate and timely preparation of employee payroll, payroll tax information, and employee benefits administration Highly effective employer representation in unemployment claims and hearings. 01/2014 to 01/2014 Payroll & Benefits Coordinator Company Name － City , State Process weekly payroll for 100 hourly and salaried Associates Garnishment, Levy and Child Support processing Compile weekly labor hours Enter new hire information into HRIS/Payroll system Assist with Annual Benefits Open Enrollment Process employee status changes in payroll, personnel, and benefit records Respond to Unemployment claims Establish written policies and procedures Assist in employee conflict resolution Worker's Compensation accident reporting Maintain Company-wide OSHA 300 and OSHA 300A. 01/2013 to 01/2013 Assistant Office Manager Company Name － City , State Calculate daily timesheets Enter new hire information into HRIS/Payroll system Process employee status changes Respond to Unemployment claims Maintain OSHA 300 and OSHA 300A Worker's Compensation accident reporting, loss time tracking Process monthly billing Process customer payments Generate purchase orders Maintain HRIS/Payroll system Process invoices for payment. 01/2012 to 01/2013 HR Assistant/Payroll Company Name － City , State Process weekly payroll for 100 hourly and salaried Associates Garnishment, Levy and Child Support processing Compile weekly labor hours Enter new hire information into HRIS/Payroll system Assist with Annual Benefits Open Enrollment Process employee status changes in payroll, personnel, and benefit records Respond to Unemployment claims Establish written policies and procedures Assist in employee conflict resolution Reviewed applications and identified potential candidates for position openings Worker's Compensation accident reporting Maintain Company-wide MSDS documents, OSHA 300 and OSHA 300A Coordinate quarterly meetings. 01/2009 to 01/2012 Safety & Benefits Coordinator Company Name － City , State promoted to this position in 2009) Determine monthly benefit eligibility Maintain benefit HRIS system Determine quarterly 401k eligibility Monthly audit of medical, dental and voluntary insurance products Process 401k Benefit Event Notices Record Associate and customer accidents Maintain OSHA 300 log and annual OSHA 300A for multiple locations Maintain Company-wide MSDS documents Worker's Compensation and General Liability accident reporting and investigation Conducted annual safety training Coordinate monthly random drug screens Respond to Unemployment claims, and effectively represent WESCO in Unemployment hearings Assist with Annual Benefits Open Enrollment Coordinate annual Recognition Luncheon Assist in employee conflict resolution Establish written policies and procedures. 01/2004 to 01/2009 Payroll / Human Resources Assistant Company Name － City , State Process weekly and biweekly payroll for over 300 hourly and salaried Associates Garnishment, Levy and Child Support processing Compile weekly labor hours Enter new hire information into HRIS/Payroll system Process employee status changes in payroll, personnel, and benefit records Compilation and distribution of performance reviewsto multiple locations Transfer weekly payroll direct deposit file Process weekly 401k payments with outside vendor Timely and accurate reporting of new hires to the State of MI Respond to Unemployment claims, and effectively represent WESCO in Unemployment hearings. 01/2002 to 01/2004 Human Resources / Payroll Assistant Company Name － City , State Primary contact between Human Resources and Corporate Payroll Prepare and distribute disciplinary actions for unionized manufacturing plant Maintain daily attendance records Reviewed applications and identified potential candidates for position openings Assist with generating Union layoffs and recalls Maintain accurate confidential employee files Coordinate Annual Service Award Program. 01/2001 to 01/2002 Payroll Tax Analyst Company Name － City , State Computed over 200 quarterly unemployment tax returns for every state in the Continental U.S. Compiled withholding information for weekly tax deposits made via EFT Examined tax information to file monthly and quarterly withholding returns for states and localities Compiled divisional information to complete quarterly and annual Federal filings Analyzed information for annual reporting to Federal, State and local government. 01/1999 to 01/2001 Payroll Clerk / Human Resources Assistant Company Name － City , State Compiled information to calculate bi-weekly payroll for over 200 employees Prepared information for quarterly Federal tax returns, sales and use tax, State and local reporting Coordinated open enrollment for health care benefits Ensured correct paperwork was timely filed for Workers Compensation claims Researched employee records to analyze unemployment eligibility Calculated field trip information for billing back to classrooms Confirmed retirement information for monthly reporting to the State of Michigan Maintained direct deposit system. 01/1996 to 01/1999 Payroll Clerk / Human Resources Assistant Company Name － City , State Calculated weekly payroll for over 350 employees Determined eligibility for health care benefits company-wide, including accurate maintenance of information Liaison between 400 employees and health care insurance company Maintained necessary materials required to conduct new hire orientations Reviewed applications and identified potential candidates for position openings Researched employee information to complete unemployment determination Filed New Hire reports to meet State compliance Reviewed weekly uniform billing for 200 employees, including verification of correct billing and submitted credits Developed spreadsheets to track employee reviews, insurance, and holiday pay Enabled accurate payroll information to be extracted from spreadsheets. Education B.B.A : Human Resources Human Resources MIOSHA Level One Certification Baker College General Industry Certification Macomb Community College － City , State Skills ABRA, academic, Benefits, benefits administration, billing, bi, Ceridian, conflict resolution, Crystal Reports, HRIS, Human Resources, HR, insurance, Process invoices, local government, materials, meetings, Excel, PowerPoint, Microsoft Word, Payroll, PeopleSoft, performance reviews, personnel, policies, QuickBooks, reporting, safety, sales, SAP, spreadsheets, tax, tax returns, written ",0 " CONSTRUCTION MANAGER Executive Summary OSP/Construction/Engineering Manager with 33+ years of experience. Strong strategic-planning and people-management skills. Managing 30 to 40 union techs and contractors in the OSP Construction field to complete complex Fiber and Copper projects and make deadlines. Successfully constructing and turning up 200 Cell Fiber Towers for the Automated Metering System for CenterPoint Energy in a 3 year time frame. Working with a focused, motivated and performance driven team, meeting all deadlines for project projections. Core Qualifications Supervision and training Complex problem solving Team Leadership Copper/Fiber Splicing Cable Maintenance OSP Aerial, Buried, Underground Safety, Quality & Production Management Cell Site Construction First Aid & CPR Alcatel/Lucent 8600 Training Project Management OSP Fault Locating AutoCad Training Customer Service Budget Forecasts Inventory Control Union Meeting Organization United Way Affiliate Professional Experience 07/2014 to 01/2015 Construction Manager Company Name － City , State Oversee material acquisition and placement of fiber for AT&T Manage 25 to 30 crews and coordinate job assignments Approve all red lines, invoicing, time sheets and expenses Work closely with engineering group to resolve and solve construction issues Weekly conference call for updates, projections, safety, quality and production Weekly job observations, safety meetings and truck inspections Accountable for every manager and technician in my location. 10/2012 to 04/2014 Supervisor Company Name － City , State Evaluate approved technologies and architectures for application to specific requirements for plant additions to respond to requirements for growth and/or new services Design, develop, and define plans for the implementation of Fiber plant construction or modification of existing facilities to meet new or increased service demands or improve operating efficiencies When required, conduct formal meetings and/or presentations regarding engineering and construction plans for the receipt of pricing proposals or bids Assist as required, other departments by providing engineering Fiber design, cost estimates, studies, and analysis or by otherwise providing technical solutions or documentation to provide service to a customer or assist the operation and maintenance of the plant Provide cost data to be used in support of the capital construction budgets for implementation of designs, new services, technologies, and industry requirements Coordinate and oversee all major Fiber construction projects in the Tucson AZ area. Placing, relocating, splicing, testing of all road projects, Fiber to the Node projects and Fiber to the house Make field visits and contacts to obtain the necessary permits and easements to place Fiber facilities along with preparing and filing the required documentation Oversee installation/construction and testing of Fiber facilities by making on-site inspections and acceptance testing to ensure acceptable system performance Manage daily operations of outside/central office technicians whose work includes the Fiber plant, Copper cable, BST/CPE, design services and installation and maintenance of residential and business telephony services. Emphasize training, coaching and development of employees with regard to new processes and quality standards, customer contact, safety, expense control and technical skills. Responsible for leading a team of technicians who meet attendance and performance standards Collaborate with the Union to achieve a win/win working relationship Celebrate successes appropriately using rewards and recognition. Motivate team for continuous improvement and achievement of maximum performance. 02/2011 to 09/2012 Customer Service Coordinator Company Name － City , State Design, engineer and complete all new Fiber cable splicing projects Coordinate all contractors placing and splicing Fiber/Copper cables Provide appropriate documentation to project engineers and construction management upon request Order and coordinate all major materials including Fiber and Copper cable Partner in the verification of proposed designs to create bills of material Participate in budget preparation Order and track materials for projects in coordination with engineering personnel Issue work and supervise contract personnel to resolve site complaints Verify the qualification and acceptance of plant for invoices Provide assistance with regional projects as directed Design, engineer and complete all Fiber cable to new cell sites projects for vendors Plan daily activity, requisitions, equipment and supplies Complete job documentation on paper or via computer. 11/2007 to 02/2011 Senior Technical Analyst Company Name － City , State Constructing and turned up 200 Cell Site Fiber Fed Towers for the AMS Project in a 2 year time frame Develop project scope, schedules and cost estimates, as well as bid documents for projects in conjunction with engineering, marketing and operations Develop a cost effective project management plan in conjunction with engineering, marketing and operations effort(s) Manage project construction in accordance with project schedule(s) and budget(s) meeting customer service goals (on time and on budget). Ordering all Fiber cable to facilitate new Ensure regulatory compliance (including Safety, DOT and Environmental) on the project(s) and with contractors, monitors project status, develop progress reports and communicate status to management Design, engineer and coordination of all Fiber cable to the new sites Design, engineer and oversee all relocation existing Fiber cable projects in a timely manner Review invoices and applications for payment to assure accuracy of tabulations, accuracy of completion percentage, and recommend approval or disapproval Conduct ""Project Meetings"" as required on projects with company forces, consultants and subcontractors to coordinate project administration, ROW acquisitions, survey, permitting, engineering, drafting, material availability, construction activity and resolve project problems Responsible for ensuring the following documents are completed with proper review (i.e. permits, constructor's schedule, construction forms and any other applicable documents) Obtain or generate all ""as built"" drawings and generally accomplish all items required to close out project and organize project post-job review and ensure all documentation is completed. 01/1979 to 10/2007 FTTP Local Manager Company Name － City , State Provide for the timely construction of new build/upgrade of Fiber cable related facilities by effectively coordinating and/or planning with other departments, utility companies, builders/developers and local governmental authorities Schedule and direct all placing and splicing of Fiber cable in field Job site quality inspections, ensuring compliance with applicable engineering standards, City and State and State Codes, and other regulations Obtain construction permits and utility permits, including make-ready, right-of-way, railroad, road-bore and crossing permits Improve work efficiency by recommending method improvements, budget expenditures, equipment uses and modified construction placing of Fiber practices Manage/Supervise union employees, estimate workloads and assign priorities to ensure maximum productivity and that deadlines are met Issue Fiber placing projects to subcontractors after assessing their work schedule, availability and area of expertise Modify system design and construction plans when problems occur by using discretionary authority and knowledge of theory and design Monitor progress, material expenditures, overtime labor expenses, tool/equipment inventory. Education 2002 Bell Labs Technical: Telecommunications Houston TX Harris County 1976 High School Diploma Bishop Forest High School General Schulenburg TX Fayette County Affiliations Communications Workers of America IBEW United Way Skills acquisitions, budget preparation, budgets, budget, cables, Cable, coaching, continuous improvement, CPR, customer service, documentation, drafting, engineer, filing, First Aid, forms, frame, inventory, Inventory Control, invoicing, marketing, materials, Meetings, office, win, monitors, Operations management, personnel, presentations, pricing, processes, Program Development, progress, Project Management, proposals, quality, Radio, Safety, Supervision, system design, technician, Telecommunications, telephony, Transmission, upgrade ",19 " ADMINISTRATIVE ASSISTANT Summary A dedicated and focused administrative professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Results-oriented team-player eager to bring strong administrative skills to company in need of top-level support.   Education Master : Public Relations 2015 Full Sail University Public Relations Bachelors of Arts Bachelor of Arts : Spanish, Philosophy, Media studies 2013 Mercer University Marketing, Public Relations and Journalism coursework Presentation Skills workshop Coursework in Business, Communications and Advertising Associate of Arts : Philosophy 2011 Georgia Perimeter College Student government representative Academic Achievement Award Highlights Advanced MS Office Suite knowledge Excel spreadsheets Competent in Adobe Creative Suites Software (InDesign, Illustrator, Photoshop) Adobe Acrobat XI Pro Meeting planning Report writing Schedule management Deadline-oriented Report analysis Employee training and development Problem resolution Meticulous attention to detail Schedule management Experience Company Name State Administrative Assistant 01/2013 to 10/2014 Designed web and other content. Designed electronic file systems and maintained electronic and paper files. Handled all media and public relations inquiries. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Served as professional representative of the CEO to executive clients, investors and board members. Published and Designed corporate newsletter. prepared and edited articles. designed graphic presentation. Edited Website content including newsletter and blog posting production using Adobe creative suites. Created, delivered, edited, and optimized marketing materials. Proofread and edited incoming and outgoing documents. Reviewed operating practices and implemented improvements where necessary. Coordinated project-based work Prepared and edited correspondence, communications, presentations and other documents. Designed and maintained databases. Company Name State Public Relations Specialist 01/2012 to 09/2014 Identified customer needs through market research and analysis. Researched, negotiated, implemented and tracked advertising and public relations activities. Defined project and company vision, strategies and tactics. Designed web and other content, including monthly newsletters and promotional calendars. Worked with management to identify trends and developments capable of influencing PR decisions and strategies. Managed editorial content, design and distribution of external company documents. Organized PowerPoint presentations, website content and designs etc.). Company Name City , State Marketing Assistant 01/2012 to 01/2013 Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness. Helped developed contingency plans and alternative solutions for all projects. Event Planning, and coordination. Provided input and supporting documentation for the preparation of monthly marketing reports. Provided support to marketing department coordinator. Assisted in maintaining all Hodac sponsored websites. Created and delivered press releases, media relations' content, corporate newsletter content, and social media content. Participated and assisted in facilitating community awareness activities, i.e. Assisted in the coordination of public service announcements and all media related activities. Helped create marketing campaigns and track results of these efforts. Helped Draft scripts and coordinated with different departments for consistent messaging. Company Name State Administrative Assistant 01/2010 to 01/2011 Ensured all marketing materials were consistent, easy to understand, and well organized. Provided administrative support for Mercer University academic and service-learning program. Supported Mercer's community work-study internships and tutoring programs through event calendar updates. Facilitated student communication with prospective volunteer opportunities through in-person, telephone, and email. Maintained and organized volunteer opportunity database for optimal student use. Languages Fluent in French, Spanish, Creole Skills Administrative support, Letters and Memos, Filing, Prioritization, Report, Event Planning, Scheduling, Telephone Skills, Time Management, Client Relations, Customer Service, Multilingual,Networking Events,Inventory, Internet Research Microsoft Office Suite, Microsoft Excel, Microsoft Word, PowerPoint Presentations, Document translation, Internet Research, Spreadsheet Adobe Acrobat Pro, Photoshop, InDesign, Illustrator,graphic Design, Marketing Materials, media relations, newsletter, Press Releases, web content development, Proposal Writing, Strategic Research, Social Media Maintenance ",20 " BRANCH MANAGER/OPERATIONS MANAGER Summary Skilled at identifying customer needs and presenting appropriate company product and service offerings Demonstrated ability to address customer concerns, analyze situational elements, and provide effective responses and solutions Proficient skills to communicate orally and in writing Expertise in resolving escalated customer service issues Proficient with Microsoft Office Suite. Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition. Experience Branch Manager/Operations Manager April 1973 to June 2000 Company Name － City , State I have taught a variety of banking-related courses for adult continuing-education classes affiliated with Alvernia College and Reading Area Community College. I have 15+ years of experience as the accountant/business manager for Fleetwood Bible Church, and was responsible for the management of a $500,000 annual budget. Using Excel, I created and maintained detailed financial accounting and reporting forms and documents. I prepared all cash receipts and cash disbursements, maintained and prepared financial statements for church board and congregation review, and maintained all loan and deposit banking relationships. I was responsible for payroll preparation for all staff (taxes, records, federal filings.) I am proficient with Word and Excel, and can quickly learn and use other software systems. I also have had 26 years banking experience, in the fields of credit investigation and approval and branch management. Assistant to the manager of the retail loan credit department: reviewed incoming loan applications to verify accuracy and compliance with both bank and government procedures and regulations supervised the credit investigation process to maintain appropriate verifications and documentation responsible for the review and approval of the completed applications attended settlements as the bank representative to provide professional customer service to new mortgage customers and realtors served as the bank's representative for PMI providers, settlement agents, realtors, and bank customers monitored bank's procedures and practices for compliance with secondary market requirements worked on support group that prepared a mortgage ""how-to"" manual to be used as a reference for all bank loan originators and processors to provide step-by-step direction for various mortgage types, including conventional, construction, investment, and government loans for several mid-size branches: new business development collection and review of required credit documentation for commercial customers analysis and review of these commercial accounts Ensured staff provided excellent customer service for both potential and existing bank customers. Claims Arbitration Specialist January 2007 to January 2015 Company Name － City , State review and analyze unsettled claims to determine suitability for submission for arbitration investigate facts of loss, evidence, and documentation to understand claim occurrence prepare contentions and evidence to present to Arbitration Forums to demonstrate most effective and compelling case for insured's interest and complete all on-line documentation and filing requirements review and respond to all electronic and mail communications concerning arbitration submissions amend and respond based on counterclaims presented by the third-party carrier, prepare and provide any additional documentation required provide instruction and coaching to claims handlers on various aspects of arbitration procedures and requirements prepare monthly reports for management concerning arbitration submissions, amendments, and decisions; communicate with policyholders to provide current status of claim processing as well as address potential decisions and outcome. RESULTS: Exceeded projected production goals for claims analyzed and arbitration cases submitted (>27 submissions per week) Surpassed successful arbitration decision results, compared to corporate colleagues and industry standards (Applicant cases - 59% / Respondent cases - 55%) Serve as job-shadow contact for new arbitration specialists Provide overview and instruction for claims handlers needing improved knowledge of arbitration procedures and practices. Claims Subrogation Supervisor May 2005 to March 2007 Company Name － City , State oversee seven claim handlers and provide instruction, coaching, and supervision to promote optimal performance by direct-reports and to assure excellence and competence in customer service provided determine team objectives and formulate /implement actions to encourage performance and development of team members review and assign subrogation files as appropriate serve as ""one-level-up"" contact for customers requiring enhanced skill and handling prepare weekly and monthly reports for management concerning performance of staff, completion of goals/objectives, and solutions to problems work together with other supervisors/managers for development of departmental objectives and resolution of issues concerning broader aspects of the team and department functions provide support to other teams and new hires. Subrogation Claims Representative April 2002 to May 2005 Company Name － City , State Review and analyze assigned claims to determine required actions for subrogation. communicate with customers and other insurance carriers to negotiate and produce the most effective settlement and to provide appropriate representation for the company. cooperate and coordinate with other team members on related claims and other team-related issues. provide input for disputed resolution of issues involving my team as well as wider departmental concerns. Office Supervisor / Bookseller April 2001 to April 2002 Company Name － City , State supervise all cash operations of the store prepare cash registers for daily operation reconcile sales reports with cash totals prepare daily bank deposits monitor and prepare staff time card submissions anticipate and meet customers' needs and provide professional, helpful service be familiar with inventory, store layout, and procedures to anticipate and provide superior customer service in all areas of the store. Education Bachelor of Arts : Psychology , 1973 Kutztown University － City , State , USA Psychology Interests Professional Claims Adjuster's License University of Florida - Orlando, Florida Continued.. Additional Information Professional Licenses and Affiliations Professional Claims Adjuster's License University of Florida - Orlando, Florida Continued.. Skills accountant, Arbitration, banking, budget, cash receipts, cash registers, coaching, credit, customer service, excellent customer service, customer service, direction, documentation, filing, financial accounting, financial statements, forms, government, instruction, insurance, inventory, layout, market, Excel, mail, Word, new business development, payroll, processors, Reading, reporting, retail, sales reports, settlements, shadow, supervision, taxes ",21 " NC AIR GUARD HEALTH SERVICES MANAGER Career Overview A Highly Skilled and Attentive individual seeking a position that provides opportunities for professional growth and development. Extremely motivated individual that will provide prompt, friendly, and professional service at all times. Leadership and Team Building Skill Highlights * Logical and Analytical Thinking Written and Oral Communication * Customer Service Oriented Problem Solving * Motivated Self Starter Critical and Creative Thinking * Over 4 years Medical technician Background Technology Background * Data Processing Functions QUALIFICATIONS Certified Computer Technician * Extremely Customer Service Oriented Highly Reliable Technician * Flexible work schedule Security Clearance * Technology Background Certified Electronic Health Records Specialist Certified Medical Supply Technician Professional Experience March 2013 to Current NC Air Guard Health Services Manager Salary $38,264.88. Performs and directs patient management functions. Interprets communications, directives, and publications. Coordinates release of information functions. Prepares health record copies and abstracts. Coordinates release of information functions. Prepares, files, safe- guards, transfers, and retires health records. Maintains patient locator and suspense files. Prepares, codes, and transmits clinical record cover sheets. Transcribes daily information onto charts. Transcribes physicians' orders, and prepares requests for diagnostic tests, consultations, and referrals. Performs functions to admit, discharge, and transfer patients. Compiles information and prepares reports, graphs, and charts on bed occupancy, staffing, dental health, medical care from civilian sources, and professional activities. Prepares and interprets communications, directives, and publications. Prepares patient-related correspondence and special orders for patient assignment, reassignment, and aeromedical evacuation. Performs procedures for network referrals. Provides claims assistance and counseling to beneficiaries. Performs and manages resource management functions. Prepares financial statements and subsistence stock records. Compiles information, subsistence accounting, and prepares statistical reports. Performs market analysis and business-case analysis. Coordinates Third Party Collection (TPC) activities and prepares necessary reports. Assists in manpower surveys and developing manpower standards. Identifies manpower standard exceptions and deviations. Screens medical records to gather data for medical audits. Analyzes workload and cost data necessary to validate manpower requirements and develops adjustments and projections to support clinical or mission changes. February 2013 to August 2013 NC Air Guard Computer Technician 38,264.88. Performs client-level information technology support functions. Manages hardware and software. Performs configuration, management, and troubleshooting. Removes and replaces components and peripherals to restore system operation. Installs and configures software operating systems and applications. Provides service to end-users for operation, restoration, and configuration of information systems. Reports security incidents and executes corrective security procedures. Performs client-level voice network functions. Manages hardware and software. Performs configuration, management to include adds, moves, changes, and troubleshooting. Plans, schedules, and implements installation and maintenance functions associated with voice systems. Removes and replaces telephone instruments. Reports security incidents and executes corrective security procedures. Performs client-level Personal Wireless Communication Systems (PWCS) functions. Manages hardware, software, and Controlled Cryptographic Items (CCI). Performs configuration management and troubleshooting. Plans, schedules, and implements installation and maintenance functions associated with PWCS. Removes and replaces components and peripherals to restore system operation. Reports security incidents and executes corrective security procedures. Reports spectrum interference incidents. Company Name June 2009 to May 2012 HealthCare Supply Specialist 32,000. Operates and supervises the base medical equipment management office and non-medical material support. Validates and coordinates equipment requests. Monitors expense and investment equipment fund programs. Ensures in-use equipment asset inventories are accomplished and necessary corrective actions and documentation is taken. Provides and monitors non-medical supply and equipment support. Inspects reviews and evaluates medical materiel support. Conducts periodic internal inspections of medical materiel for compliance with policies, procedures and directives. Analyzes reports and records and takes necessary corrective action. Ensures effective support is provided for all customers. Visits supported activities. Performs medical materiel functions. Establishes and ensures timely and efficient management of excess materiel and equipment. Receives and inspects incoming supplies and equipment. Applies special handling procedures for controlled medical items, gases, precious metals, dangerous and hazardous materials and refrigerated or frozen materials. Provides and maintains medical kits and sets. Delivers supplies and equipment to supported activities. Education University of Mount Olive 2014 Bachelors of Science and Business : Health Care Management Skills accounting, business-case, charts, hardware, configuration management, counseling, client, documentation, financial statements, graphs, information systems, information technology, market analysis, materials, office, Monitors, network, operating systems, peripherals, policies, publications, staffing, telephone, troubleshooting ",6 " CHEF Summary Experienced catering chef skilled in preparing large volumes of food quickly and efficiently. Highly skilled in international cuisine. Seeking a position at a restaurant where I can call it 'home' Experience Chef May 2009 to Current Company Name － City , State Manage daily kitchen operations including inventory, purchasing, and scheduling Ensure proper food handling methods are observed Assist kitchen staff in producing food for catering Systematically control food quality and costs Develop new menu items to enhance catering and retail food service revenue and productivity goals. Catering Chef Jun 2000 to May 2009 Company Name － City , State Effectively managed and produced food for catered events Enforced appropriate work-flow and quality controls for food quality Conducted daily inventory and ordering Assisted catering staff in setup and delivery Managed catering schedule and logistics. Line Cook Jan 1990 to Jun 2000 Company Name － City , State Set up and prep work for all food items. Prepared various daily lunch special items. Assisted in producing food for catered events. Conducted daily food inventory and ordering. Skills delivery, Detail oriented, English, inventory, Inventory Management, logistics, producing, purchasing, quality, retail, scheduling, Spanish, work-flow ",14 " ACCOUNTANT Professional Summary Current Accountant with the City of Alexandria with over 15 years experience in the accounting industry. Knowledge in governmental accounting procedures, financial statement preparation, general ledger activity, budget preparation & analysis, bank reconciliations, accounts payables & receivables, payroll, fixed assets, tax preparation & audit procedures. Skills 15+ years of experience in Accounting & Bookkeeping Services Financial statements, Bank reconciliations and General Ledger expertise Flexible team player Responsible, Concise & Detail Oriented Microsoft Word, Excel, Access, PowerPoint, & Outlook expertise Banner Finance, Xtender, Asset Keeper Pro & QuickBooks Software proficiency Work History Accountant Aug 2013 - Current Company Name City , State Help prepare Financial Statements and Bank Reconciliations. Responsible for Accounts Payable & Fixed Assets for the City of Alexandria. Perform accounts payable functions for governmental expenses. Manage vendor accounts and prepare 1099s for contract labor. Prepare, Record Journal Entries, & Reconcile Asset accounts, including surplus, depreciation expense, and the purchase, & addition of new assets. Organize new asset tagging & yearly department assets counts. Organize and carry out efficient month-end, quarterly and year-end processes. Record journal entries and perform accounting on accrual basis for year end procedures. Work closely with GOHSEP to gain reimbursement of expenses from Hurricanes Katrina, Rita, Gustav & Isaac. Maintain integrity of general ledger, including chart of accounts. Accountant Aug 2009 - Feb 2013 Company Name City , State Preparation and Analysis of Hospital Financial Statements. Investigate and resolve discrepancies in financial statements while under tight deadlines. Compile general ledger entries on short time schedule with nearly 100% accuracy. Analyze monthly balance sheet accounts &  record journal entries for corporate reporting. Accountant Jan 2006 - Apr 2008 Company Name City , State Prepare & File tax returns for individual, partnership, corporate, and tax exempt clients. Prepare LLC & Corporate monthly payroll & Quarterly Reports. Generate financial statements and facilitate account closing procedures each month. Accountant Jan 2003 - Aug 2004 Company Name City , State Prepare individual, partnership, corporate & fiduciary tax returns. Audit governmental, for-profit and not for profit entities. Uphold strict confidentiality protocols with all client details and tax return information. Education Bachelor : Accounting 2002 Northwestern State University of Louisiana City , State Graduated Magna Cum Laude Phi Kappa Phi Honor Society CPAExcel Scholar Dean's List for the entirety of College. George H Rothschild Scholar Alpha Lambda Delta Honor Society Skills Advanced bookkeeping skills Accounting and bookkeeping Financial statement analysis Tax return filing GAAP understanding Bank reconciliations and balancing Flexible team player Microsoft Word, Excel, Access, PowerPoint, & Outlook Asset Keeper Pro Software QuickBooks Software Fixed Asset Solutions Software Creative Solutions Bookkeeping Software HOST Software Document Manager Software ProSystem, UltraTax, and Lacerte Tax Preparation Software Work History Accountant Aug 2013 - Current Company Name City , State Help prepare Financial Statements and Bank Reconciliations. Perform accounts payable functions for governmental expenses. Manage financial departments with responsibility for Accounts Payable and Fixed Assets. Manage vendor accounts and prepare 1099s for contract labor. Reconcile Asset accounts and review all materials, including surplus, depreciation expense, and purchase and recording of new assets. Organize and carried out efficient month-end, quarterly and year-end processes. Provide journal entries and perform accounting on accrual basis for year end procedures. Prepare documents and reports using advanced software proficiencies. Generate and submit invoices based upon established financial schedules. Maintain integrity of general ledger, including chart of accounts. Partner with auditors to prepare yearly audits and ensure compliance with governmental tax guidelines. Review & improve accounting systems and processes to meet business needs and maximize effectiveness of operations. Review accounting structures and procedures on regular basis to identify areas in need of improvement. Accountant Aug 2009 - Feb 2013 Company Name City , State Preparation and Analysis of Hospital Financial Statements. Responsible for Budget and Forecasts on Quarterly Basis. Investigate and resolve discrepancies in financial statements while under tight deadlines. Compiled general ledger entries on short schedule with nearly 100% accuracy. Analyzed monthly balance sheet accounts for corporate reporting. Accountant Jan 2006 - Apr 2008 Company Name City , State Prepared & Filed tax returns for individual, partnership, corporate, and tax exempt clients. Responsible for Budget and Forecasts on Quarterly Basis. Prepared & Managed LLC & Corporate monthly payroll & Quarterly Reports. Utilized accounting software to issue tax returns and prepare consolidated reports. Generated financial statements and facilitated account closing procedures each month. Accountant Jan 2003 - Aug 2004 Company Name City , State Prepared individual, partnership, corporate & fiduciary tax returns. Audited governmental, for-profit and not for profit entities. Utilized accounting software to issue tax returns and prepare consolidated reports. Upheld strict confidentiality protocols with all client details and tax return information. ",18 " FINANCIAL ACCOUNTANT Summary CPA Financial Accountant specializing in financial reporting and analysis. Successful at managing multiple licensing and royalty reporting with international corporations, such as Disney, Warner Brothers and LEGO. Highlights Tertiary qualified:    ​ International experience:  ​​ Technical proficiency:  ​    with Master Degree in Accounting, CPA Licensed with 5+ years' experience in financial reporting, and management accounting  Multi-Cultural/ international team working experienceBilingual English & Chinese  ERP/Accounting systems Proficiency; Advanced utilization Microsoft Office Suite, especially Excel. Accomplishments The company has been awarded by Disney and Warner Brothers as top 10 licensee in Asian Pacific Region and licensee of the year 2013, 2014, My team has been awarded by the board in the meeting. As the chef accountant for licensing, I have re-modeled an Excel controlling summary tool to monitor the usage of the minimum guarantee for 150 plus individual licensing contracts. Re-modeled divisional comparison in P&L. Experience 05/2012 to 05/2015 Financial Accountant Company Name － City , State Financial Reporting : Accountable for the provision of accurate, timely and efficient financial reports on behalf of management to lodge financial statements (B/S, P/L, Cash Flow and Others Specific Reports) within the Group and also to the external parties Applying AUS-IFRS Accounting standards and Company Accounting Policy across various transactions and accounting issues.     Royalty Reporting: In charge of 150 plus Royalty Reports, Monthly or Quarterly reporting to Warner, Brothers, Mattel, Disney, Lego etc. global brands;  Verify sales reports with Licensing Contracts, Royalty Rates, CMF/ BDI, Other Marketing Funds etc. Royalty, Payment / Withholding Tax   09/2011 to 05/2012 Assitant Accountant Company Name － City , State Cash flow/ Foreign Currency management Foreign currency Management: Options and Swap Management of the banking function including daily Banking Reconciliation for the group Accounts. Staff Expense management/ Concur -SAP staff self- report system / Company Cards Management Leadership and support of the International Logistic. AP, AR and payroll functions Oversees Accounts Payable /Accounts Receivable /Payroll functions, provide training to staff. Coordinate with International logistic department to handle any urgent shipping documents. 08/2008 to 09/2011 Assistant Accountant Company Name － City , State Ensuring that transactions comply with financial policies and procedures; Preparing, verifying, processing invoices and coding payment documents; Preparing batches of invoices for data entry and ensuring accuracy and completeness of data; Completing banking and invoicing through the MYOB and RMS operating systems; Recording all cheques and maintaining the general ledger; Maintaining accounts receivable and payable; 07/2007 to 08/2008 Front Office Officer Company Name － City , State Taking bookings Cash/ Payment handling Actively approaching potential clients in promoting and selling various products and services; Online customer service Customer care Assist with other office/ administrative tasks. 01/2007 to 04/2007 Internship - Credit Officer Company Name － City , State Providing administrative support including filing, printing and organising confidential client documents; Handling credit card enquiries from corporate clients in a professional manner; Addressing general client enquiries and complaints, ensuring client satisfaction is maintained; Assessing credit applications, ensuring details are completed accurately with correct identification; Gaining knowledge in regulations and principles in commercial banking; Providing advice on credit applications and various credit products and services; Liaising with team managers and reporting on client follow-up requirements; Building rapport with clients to maintain long term relationships. Education 2010 Master of Business : Accounting Monash University － City , State , Australia Continuing education courses focusing on the Major Changes in Accounting Standards,  Legal Concepts with Tax Analysis seminar 2009 Bachelor of Commerce : Accounting & Finance Victoria University － City , State , Australia Coursework mainly covered Management Accounting, Financial Accounting, Auditing, Governance & Ethics.  Professional Affiliations CPA AUSTRALIA  Languages English & Chinese Mandarin  Skills Communication Skills:  Taking initiative in communication among team members by interacting with people from diverse cultural backgrounds, and building up excellent client and peer relationships. High efficiency: to pressuring the best way to solve the problem and making contribution to business organization.     High attention to Details: while ensuring accuracy and completeness of particulars, executing corrections on errors that occur and performing thorough reviews on necessary documents.    ",18 " CONSULTANT Education and Training Master of Health Administration 2015 University of Missouri － City , State Master of Science , Health Informatics and Bioinformatics 2015 University of Missouri － City , State Health Informatics and Bioinformatics Bachelor of Science , Business Administration - Marketing 2011 University of Missouri － City , State Business Administration - Marketing Skills Healthcare Analytics (4 years), Physician Engagement (2 years), Project Management (4 years), Consulting 2 years), Sales (5 years), Marketing Strategy (4 years), Tableau (2 years), Excel (5 years), Excel (5 years), Public Speaking (5 years), Machine Learning (2 years), Financial Analysis (5 years), Databases (1 year), SQL (1 year), Business Development (3 years), Business Intelligence (2 years), User Experience Design (2 years) Experience Consultant Jun 2015 to Current Company Name － City , State Inception, design, sales, and implementation of consulting services in over 15 hospitals across the US. Produce and execute work plans to achieve clinical, operational, and financial improvement initiatives. Develop rapport with hospital executives, hospital staff, and physicians to foster hi-performance teams. Analyze financial, patient experience, throughput, and quality data to develop clear strategic actions plans. Presents clearly and concisely to physicians and executives to persuade and drive change. Train new analyst and consultants in analytic tools such as MySQL, Excel, Tableau, and Weka. Assist in the development, design, and sales of propitiatory mobile applications used for physician compliance and contracting. The application is currently available on both iOS and Android. Author white papers and web content which are used for client marketing and client education. Health Plan Financial Analyst May 2014 to May 2015 Company Name － City , State Created automated pricing tools based on contractual language and multiple drug lists. Developed predictive models which accurately assessed member risk of year over year PMPM shift. Queried and built client facing reports using Teradata, Excel, and PowerPoint. Produced management dashboards with key performance indicators for senior leaders. Investigated and analyzed Rx trend reports for clients, account teams, and other functional areas. Compiled and analyzed multisource data to prepare contract adjustment reports. Collaborated with competitive intelligence department to develop incumbent responsive pricing strategies. Built customized reports in collaboration with clients to investigate patient Rx utilization. Business Analyst Aug 2013 to May 2014 Company Name － City , State Developed interactive Business Intelligence dashboards for clients to measure return on investment. Established new sales strategies and value propositions for the sales team. Created market impact maps in ArcGIS to assist the strategic expansion of MHC services. Project owner for Office 365 and SharePoint implementation. Results included eliminating costs for local file servers, optimizing file access & auditing capabilities, and promoting collaboration. Led HIPAA audits that resulted in the implementation of numerous physical and technological safeguards improving compliance and minimizing the risk of financial exposure. Designed and distributed patient consent documentation in collaboration with Health Literacy Missouri. Monitored and audit enterprise master patient index database using InterSystems' HealthShare platform. Marketing Manager Jun 2011 to Aug 2013 Company Name － City , State Created and developed online marketing strategy with integrated website to improve lead generation and minimize response time. Measurable impact included an increase of new unit sales by 35% and being awarded first place in district growth in 2012. Leveraged marketing analytics on existing customer database to better align departmental sales promotion with customer demographics and seasonality demand. Directly sold major units to customers and consistently awarded for performance in both volume and margin levels. Project manager for implementation of customer reward systems software which included a proof of concept, funding request, installation, training, and post installation ma nagement. Troubleshoot hardware and software issues in multiple departments. Accomplishments Project Management Professional (PMP) - Eligible GROUPS Health Information and Management Systems Society (HIMSS) 2013 to Present HIMSS is a global, cause-based, not-for-profit organization focused on better health through information technology. HIMSS leads efforts to optimize health engagements and care outcomes using information technology. American College of Healthcare Executives (ACHE) 2014 to Present American College of Healthcare Executives is an international professional society of more than 40,000 healthcare executives who lead hospitals, healthcare systems and other healthcare organizations. Willing to relocate: Anywhere Skills analyst, auditing, Business Development, Business Intelligence, competitive intelligence, hardware, concept, Consulting, prepare contract, client, clients, Databases, database, documentation, file servers, financial, Financial Analysis, functional, ma, Machine Learning, Marketing Strategy, marketing, market, access, Excel, Office, PowerPoint, SharePoint, MySQL, enterprise, online marketing, pricing, pricing strategies, Project Management, promotion, Public Speaking, quality, rapport, Sales, SQL, strategy, strategic, Tableau, white papers, Teradata, trend, Troubleshoot, website, web content, Author Additional Information Willing to relocate: Anywhere Authorized to work in the US for any employer LINKS https://www.linkedin.com/in/dylanstrecker AWARDS Honorary Member of the Upsilon Phi Delta Honor Society for Health Administration October 2014 The mission of the Upsilon Phi Delta Honor Society is to recognize, reward, and encourage academic excellence in the study of healthcare management and policy. ",11 " CONSULTANT Career Focus Analytical and results oriented professional with 2+ years of extensive experience in conducting, analyzing and interpreting customer, competitor and market intelligence across the marketing spectrum on customer segmentations and product categories. Excellent analytical skills and a strong sense of structure and logic. Ability to prepare high quality presentation and spreadsheet models. Passionate about providing high quality, cutting edge research and have an understanding of the complex profile of consumers and how business can tap directly into their habits, aspirations and attitudes Hands on experience working on projects encompassing market analysis, organization structures analysis, competitive benchmarking, financial analysis and other best practice studies across industries. Demonstrated ability to work effectively, both independently and in a team environment, in an atmosphere of multiple projects, shifting priorities, and deadline pressures. A confident and concise communicator with excellent relationship & team management skills. Possess a flexible & detail oriented attitude. Summary of Skills Familiar with SPSS software. Expert at MS Word, Excel and PowerPoint. Proficient in databases such as Gartner, Forrester, Datamonitor, OneSource, Factiva. Professional Experience Consultant April 2012 to April 2014 Company Name － City Capgemini Consulting is the strategy and transformation consulting brand of Capgemini Group, with over 3000 business consultants serving clients across 5 continents across verticals) Key Responsibilities: Investigate & understand key business issues across verticals and providing clear, concise and timely analysis & recommendations. Capable of designing research methods and turn research findings, market data and industry knowledge into actionable insights, providing critical thinking, insightful and forward looking statements that impact client's business. Played a key role in redesigning the company's product offerings in response to a quickly changing market by researching the market extensively and developing comprehensive product profiles. Employ a wide range of research tools, including primary and secondary sources alongside quantitative and qualitative consumer and business research. Liaison directly with internal clients for project requirements and provide continued assistance through a consulting project. Interact with personnel of multiple departments and at various levels in the organization. Projects Executed: Strategic Research: Conducted independent in-depth and insightful research using databases and open source as a part of consulting engagement teams in developing strategies that affect businesses of global clientele. Market Study / Competitor Analysis: Analyzing market size and growth, understanding trends and identifying key competitors and study the dynamic issues and events that affect the industry. Engagements include leading vendor analysis of the SaaS HCM market, Big Data analytics competitor landscape study for an IT major client, market analysis for a green technology manufacturer, etc. Conducted a vendor analysis and benchmarking study on social media monitoring tools to identify the effectiveness of each of the tools. Best Practices Study / Benchmarking of Best Practices: Preparation of in-depth case studies of best-in-class organizations and benchmarking of costs, technologies and best practices across multiple verticals. Projects include strategic, financial and operational benchmarking for a leading mid-stream Oil & Gas Company, social media benchmarking study for a leading pharma company, identify leading digital practices in wealth management industry etc. Client Interface: Built client relationships as an advisor in order to solve critical business problems. Supported client needs in a timely and efficient manner demonstrating a sense of urgency, tenacity, and commitment to quality and excellent client management. Intern April 2011 to June 2011 Company Name － City Pantaloon Retail is the flagship company of Future Group, India's retail pioneer, serving over 220 million customers across 85 cities and 60 rural locations through retail formats such as Big Bazaar, Central Malls and HomeTown) Customer Experience Management: Designed and implemented a marketing plan which included market research data from surveys, market analysis and revenue forecasts before and after implementation of the plan. Commercial evaluation of Activations: Implemented sales promotion plans & new store concepts to generate sales for achievement of targets; coordinated the in-store promotional activities for new releases & special products. Made recommendations on the financial feasibility of these activations and return on investment, based on the findings. Activations Management: Responsible for planning and managing the activations at Bangalore Central in order to drive sales. Intern April 2008 to June 2008 Company Name － City The Goldman Sachs is leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and high-net- worth individuals.) Investment Banking Operations: Worked with the team Treasury of Goldman Sachs to understand the key investment banking operations and studied the effectiveness of key investment banking operations. Recommended a revision of the current threshold amount for inbound and outbound claims (interest claims, market fines and use of funds) resulting in a 58% increase in productivity of treasury team and reducing the total number of claims by 72%. Education Master's : Business Administration Marketing Management , 2012 Christ University India Business Administration Marketing Management Bachelor's : Business Management , 2010 Christ University India Business Management Additional Information OTHER ACHIEVEMENTS: Received the 'Rewards and Recognition Award' within one year of service at Capgemini Consulting for outstanding work delivered in the month of April 2013 Skills Benchmarking, Big Data, business research, Competitor Analysis, concise, Consulting, client management, critical thinking, clientele, Client, clients, databases, designing, financial, funds, Investment Banking, investment management, managing, Analyzing market, market analysis, marketing plan, market research, Market, Excel, PowerPoint, MS Word, Oil, personnel, promotion, quality, researching, Research, Retail, sales, securities, SPSS, strategy, Strategic, surveys, Treasury, wealth management ",11 " FINANCE SPECIALIST Summary Strategic Finance & Accounting Professional with experience in extensive contracts analytics, financial statement reporting, budget optimization and customer service. Financial skill set attributes of keen attention to line itemization, deadline committed, and a dedicated business partner to internal and external customers to ensure optimal organizational objectives are met. Highlights Credit & Accounts Payables/Receivables Management Pricing and Cost Reduction Strategies Finance & Procurement Forecasting (Volume & Dead Net Gross Profit) P&L Reporting Trade Spend & Marketing Budgets Contract Management & Risk Analysis Financial & Business Planning Analysis Career Accomplishments Formally recognized by National Account Executives for excellence in financial analysis, budgeting, forecasting, and customer service. Achieved 10% pricing submission reduction, by eliminating pricing resubmissions & creating departmental Pricing Authorization Training Guide. Reduced system liability through identification of checkbook percentages of volume conversions. Created a checkbook Reconciliation process & training guide. Reduced invoice processing down to 10 days. Pilot for customer mass data uploads. Territory Divestiture Collaboration process & restated volume file creation. Experience Company Name June 2013 to February 2015 Finance Specialist City , State Forecasting Business Partner providing key business insights and recommendations to influence key stake holders based upon sales performance and variance research on actual versus forecast volume (12M cases), funding, and dead net gross profit ($58M) to National Account Executives. Assisted in annual business planning with the Planning Revenue Growth Management (PRGM) department for National Retail Sales Drug /Value channel customers. Managed $87.6M Trade Spend & Cooperative Trade Marketing annual budget for Drug/Value supply chain customers Reconciled invoices and post audits to 1010 Scan Data by package level reducing trade spend checkbook variances to scanned units by 10% in 18 month period. Customer facing experience (Rite Aid, Dollar Tree, Freds, Variety Stores, Big Lots, Aldi). Managed Checkbook Accruals and Spends entries for Trade Fund and Marketing Funding. Monthly Bottler Pricing analysis to identify discrepancies of Accrual rates, Dead Net Sales Income (DNNSI), and Volumes of Package/Brand Categories. Summarized and interpreted key business indicators and provided recommendations to Executive Leadership and Non-Financial managers that facilitated timely and impactful business decisions on forecasting and financial statement reporting gaps. Prepared Regional and National month end checkbook to accounts payable reconciliation and Ad Hoc reporting (P&L, Rolling estimates, and overspend projections on planned promotional activities). Assisted in departmental key productivity initiatives such as implementation of a standardize forecast model, developed a checkbook reconciliation process, and discovered volume conversion percentages driving checkbook reporting accuracy variances. Submitted National retail account supply chain Pricing (PAT) and performed weekly Sarbanes Oxley (Sox) compliance reviews. Company Name September 2011 to June 2013 CMA Analyst City , State Provided customer reconciliation process ensuring financial statement representation for Key Accounts (Publix, Winn Dixie, Costco, Boyers, Weis, Louisiana Cold Drink Market Unit). Process Monthly rebate and NRS post invoice accrual payment processing ($6 million) Communicate with internal National Sales Executives, BU Finance, A/R and Funding (General Ledger) on customer accounting and currency accuracy for P&L National Retail Sales Key accounts portfolio research and Fundamental analysis for P&L retroactivity impact Sarbanes Oxley (SOX), SEC Regulations, and Ernst and Young monthly compliance Weekly Micro Strategy (IWR), Accrual/Payment Analysis (AVP), and Contract Liability Analysis reporting Manage Off Invoice Accrual Post deduction validation, auditing, and reconciliation Approve Rebate payments for A/P funding Trade-spend and trade promotions reconciliation Company Name September 2010 to September 2011 Credit Representative II City , State Managed credit approved proxy terms and accounts receivables, delivering due diligence and risk analysis on Philly Coke bottler merger acquisition accounts. Communicated objectives with internal and external clients to resolve A/R inquiries on cash applications. Supply Chain Financial Risk analysis of day sales outstanding (DSO) and compliance of credit limit proxy terms. Financial portfolio revenue performance achieved (97 percentile) within one year. Researched Market share optimization, profit maximization, and bad debt mitigation. Performed A/R month end close reporting. Sarbanes Oxley (SOX) policy execution. Company Name June 2009 to September 2010 Credit Representative I - Contractor City , State Provided accounts receivables analysis and requested credit status changes on Subway West business unit key accounts ($3M). Key Account Liaison between internal and external customers. Performed A/R account reconciliations, improving the month end receivables ratio 83% within 10 month period by increasing reoccurring ACH payments by 47%. Negotiated payment arrangements with external customers to remain in compliance with net proxy terms extended, coordinating with credit investigations department. Managed month end account closing process. A/R risk analysis based upon customer payment trends and Dunn and Bragg Street credit report. Utilized SAP to itemize customer outlet invoices by date range and worked with cash application department to resolve cash misapplications. Vendor invoice coding. Company Name November 2007 to December 2008 A/R Manager City , State Managed accounts payable and account receivable reconciliations. Administered Business to Business and commercial receivables. Ran Client liquidation reports. Supervised, trained, and mentored staff. Company Name July 2007 to October 2007 Accounts Receivables City , State Reconciled financial receivable transactions resolving accounts discrepancies by collecting, analyzing, and summarizing debtor account information and payment trends. Negotiated and collected of third party A/R accounts. Processed Payments and settlements. Maintained financial historical records by filing/attaching accounting documents in financial software database. Company Name August 2004 to July 2007 Department Manager - A/R Unit and Collections City , State A/R Unit and Collections Managed daily operations and strategic objectives exceeding monthly corporate office expectations on departmental branch goals set. Supported Director of operations, supervised collection floor activities, built dialer campaigns, provided timely client receivable budget information, and accurately reported client account standings. Lead, managed, and mentored / coached collection department (15 direct reports) through appraising job performance contributions, formal setting and side by side on floor training. Maintained bank card data, record management, accounting ledgers. Verified approved all credit card and check payments received by A/R representatives. Provided Market share analysis and stair step reporting to corporate office. Processed Payroll (ADP), Yearly reviews, Scheduled, Hired, and Disciplined employees. Education University of Phoenix Masters of Business Administration City , State Florida Agricultural and Mechanical University Bachelor of Science : Public Management - Human Resources City , State Public Management - Human Resources Technical Skills SAP Micro Strategy (IWR) Microsoft Office Suite ",15 " SALES ASSOCIATE Summary Motivated sales associate with 3+ years of sales and customer service experience. Currently enrolled in Suffolk County Community College studying culinary. Experience 03/2016 to 10/2016 Sales Associate Company Name － City , State Interact with customers. Work the register. Answer calls. 10/2014 to 03/2016 Sales Associate/Smoothie Maker Company Name － City , State Interact with customers. Organize inventory. Work the register. 09/2013 to 09/2014 Sales Associate Company Name － City , State Organize shelves and racks/inventory. Work the register. Answer calls. Interact with customers. Education 2015 High School Diploma High School － City , State Suffolk County Community College － State Skills - Good at communicating and interacting with customers - Good time management - Self-motivation - Good adaptability ",10 " MANAGER, FINANCE Summary Strategic and analytical finance and accounting professional with 15 years + experience of success in financial analysis, budget preparation and financial reporting. Very detail oriented and experienced in grant management, general ledger reconciliation, management and team- building skills. Highlights Budget Preparation Variance analysis Forecasting & Cash Flow Analysis Financial reporting Superior time management Management & Supervision Proficient in Prophix General ledger accounting aptitude Certified Public Finance Officer Accomplishments Budgeting Extensive experience with preparing, analyzing and reporting for various types of budgets. Subject matter expert for the development and installation of new budgeting software, Prophix. Auditing Experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations. Accounting Skills Reconcile various general ledger accounts, explain variances and prepare reports for review with departments on a monthly basis. Experience Manager, Finance Dec 2007 to Current Company Name － City , State Prepare and analyze annual operating budget schedules for all business units Prepare monthly cash flow reports and analysis of data Perform monthly reconciliations on various general ledger accounts Manage the cash management, banking and treasury functions Manage debt management and compliance Monitors for compliance with EMMA, bond covenants and bond requirements Conduct training for the operating budget software Serve as Financial Advisor for budget data Maintain Prophix database of operating budget and account line item details Supervise, train and appraise Staff Accountant and Financial Analyst Monitor and evaluate federal grants and spending of grant allocations in excess of $15 million dollars annually Manages and coordinates the Passenger Facility Charge Program Preparation of Single Audit - Schedule of Federal Awards on an annual basis Prepare annual reporting for DEA receipts and expenditures to Department of Justice Maintained database of Capital Projects and Expenditures Prepared payroll and benefit budgets Prepared commercial paper schedules and entries as required to record monthly transaction entries and perform fee analysis Prepared and analyzed airline variable calculations Capital Funds Accountant May 1999 to Dec 2007 Company Name － City , State Prepared quarterly reports for the Federal Aviation Administration Reviewed all capital invoices for correct account number, cost element codes, business unit and grant approvals Ensured accuracy of compliance of prevailing wage laws by contractors and subcontractors Monitored the collection and disbursement of Passenger Facility Charges Provided monthly and quarterly reports to Senior Management Reviewed change order requests for completeness and accuracy Oversaw the accounting of retainage and interest for capital contracts Performed the account function for bonds, PFC's and grants and reconciled to the general ledger on a monthly basis Evaluated deferred revenues for advance grants and prepared entries to recognize income as appropriate Completed DEA processing, reconciliations and reporting for Task Force and Airport Funds Maintained proficiency in the understanding of single audit and assisted in assurance of Authority compliance Facilitator of the CORE team in 2006 Created various spreadsheets to ensure compliance of prevailing wage Senior Financial Analyst Oct 1997 to Mar 1999 Company Name － City , State Prepared financial information for annual reports, semi-annual reports and prospectuses Compiled and analyzed total return information on a monthly basis Reviewed propriety of invoices and expense authorizations for all fund expenses Ensured expenses were paid in a timely manner by accounts payable Acted as a liaison between audit firms and mutual fund clients Provided various information to governmental regulatory agencies Performed expense analysis for Fund Group and document explanations of variances Obtained information and prepared proforma's for clients Trained new analysts on job duties and responsibilities Prepared the quarterly books distributed to each Fund's Board of Directors Created and analyzed expense accruals for each portfolio of the Fund Group Performed any value-added services required by the clients or internal departments Chargeback Analyst Jun 1995 to Oct 1997 Company Name － City , State Maintained largest vendor with weekly sales of $1.2 million+ Reduced Cardinal exposure for resubmissions from 120 days+ to 60 days Acted as a liaison between internal departments and vendors Collected unpaid balances through vendor resubmission and phone calls Analyzed detail and summary agings Communicated and resolved various issues with vendors Researched various issues for reconciliation purposes Trained new employees on chargeback analysis and reconciliation Education Bachelor of Science , Business Administration Accounting and Finance The Ohio State University － City , State Business Administration Accounting and Finance Skills Budgeting, Analysis, Management, Cash Flow, Prophix Software Administrator ",15 " PRACTICUM EXPERIENCE Summary Nurse Practitioner focused on providing quality care and maintaining direct lines of communication with patients and the entire health-care team. Superb interpersonal and leadership skills and enjoys challenges and learning new concepts and skill sets. Certifications Registered Nurse Certified Emergency Nurse Trauma Nurse Specialist Basic Life Support Advanced Cardiac Life Support Pediatric Advanced Life Support Highlights Practicum hours include Primary Care, Pediatrics, Women's heath, and Urgent Care Practicum residency to be completed in orthopedics Preceptor Coach in the Emergency Department Emergency Department interim Charge Nurse Skills I am confident in my ability to navigate computers, communicate effectively, value teamwork, respect all members of the healthcare team, value all walks of life, build strong relationships, listen intently, clarify uncertainties, and educate thoroughly. I am growing in my ability to practice confidently, formulate differentials, and build a suitable plan of care accordingly.  ​ ​ Professional Experience Practicum Experience Aug 2014 to Sep 2016 Enhanced physical assessment skills to identify normal, normal variant, and pathologic findings. Proficiencied differential diagnoses to determine the most likely diagnosis based on assessment and findings. Engaged in patient assessment, diagnosis, and treatment in a family practice setting. Prepared patients for expectations of medications, therapies and desired outcomes. Educated patients on healthy lifestyle changes, medication management and appropriate health screening Engaged in patient assessment, diagnosis, and treatment in a wide array of ages and acuity levels Prepared patients for expectations of medications, therapies and desired outcomes. Educated patients on healthy lifestyle changes, medication management and appropriate health screenings. Aided in conducting the plan of care including medication changes, physician referrals, and treatment programs. Registered Nurse Clinician II Dec 2010 to Current Company Name Apply critical thinking skills by caring for patients with an array of morbidities including endocrine, oncology, hematology, psychological, cardiac, neurological, musculoskeletal, and immune disorders at any given time. Prioritize patient care varying from acute emergencies to chronic medical urgencies in order to provide safe and effective care in a timely and compassionate manner. Proficient in telemetry and discerning between emergencies and cardiac history by basing nursing judgment on the individual's trends in cardiac history Utilized resources including pharmacist, respiratory therapists, dieticians, physicians, and clinical nurse specialists in order to broaden my knowledge and educate patient's accordingly. Certified in intravenous and oral chemotherapy administration and potential adverse reactions and oncologic emergencies. Valued team member on a committee in an effort to reduce inpatient falls hospital wide, and eventually find ways to reduce/eliminate outpatient and visitor falls as well. Staff Nurse Nov 2008 to May 2010 Company Name Led a unit of skilled care for approximately 40 geriatric patients through delegating staff and holding them accountable as to ensure the unit to run smoothly. Proficient knowledge in medication administration, assessment, implementation, and wound care. Acted as an advocate for patients to voice wants, needs, concerns, and fears to their physician in order to enhance wellness and quality of life. Staff Nurse May 2007 to Jun 2008 Company Name Medical/Surgical. Participated in team nursing by working hand and hand with a Registered Nurse and a Certified Nurses Aid to provide the best patient care possible. Provided aide for the Registered Nurse, ie: wound treatment care, blood administration, and assessment findings. Accomplishments Conducted research for pediatric invasive procedures Implemented evidence based pain control intervention for infants Assisted in strengthening inter-unit hospital relationships with the Emergency Department Encouraged team building and acceptance of new employees within my department Education Master of Science , Nursing 2017 University of St. Francis － City , State Family Nurse Practitioner Bachelor of Science , Nursing 2014 University of St Francis － City , State Nursing Associate of Applied Science , Nursing 2010 Richland Community College － City , State Registered Nurse Practical Nurse , Nursing 2005 Richland Community College － City , State Licensed Practical Nurse Professional Affiliations Sigma Theta Tau International American Association of Nurse Practitioners ",4 " CLINICAL STUDY COORDINATOR II Professional Background Clinical professional with the proven ability to work with diverse clients and staff. Recognized for capacity to learn and willingness to take on new challenges and responsibilities. Interested in advancing myself personally and professionally in the Clinical Research field. Skill Highlights Microsoft Office applications Proficiency in multiple CTMS, eCRF, EDC, IWRS/IXRS platforms Professional Experience Clinical Study Coordinator II October 2015 to Current Company Name － City , State Coordinate clinical trials for the Surgical Research department with a primary focus in Cardiovascular and Vascular device related studies. Communicate closely with surgical staff, pharmaceutical companies, surgical device manufacturers and contract research organizations.  Author informed patient consent forms for clinical trials, in accordance with Internal Review Board (IRB) and trial sponsor standards. Monitor studies to ensure continued compliance with federal and IRB regulations. Author IRB clinical trial submission, planned changed, continuation and end of study forms.  Collect data from patient medical records, examinations and procedures, prepare and complete sponsor's clinical report forms. Monitor and document for AE and SAE occurence for submission to appropriate entities.  Responsible for device and drug accountability for each study. Communicate closely with hospital pharmaceutical service and ensure adherence to all pharmacy ans sponsor protocols.  Introduced department to more efficient and improved patient payment process. Created department wide documents to improve trial efficiency including AE and SAE monitoring source documents, proof of patient payment forms, temperature monitoring logs for drug/device storage. Assisted and trained fellow staff with use of Epic EHR/EMR systems.  Clinical Research Coordinator I November 2014 to October 2015 Company Name － City , State Coordinated pharmaceutical Phase II, III, and IV clinical trials across multiple therapeutic areas, collaborating closely with physicians and staff, representatives from pharmaceutical companies, contract research organizations and academic institutions. Developed materials and tools necessary to appropriately carry out study procedures including source document development, study timelines and study related procedure strategies and execution plans.  Interviewed and recruited patients for studies following protocols established jointly by study staff and project sponsors. Ensured all materials for each clinical trial protocol are available for subject enrollment and properly maintained. Maintained extensive patient contact, via telephone and written correspondence. Monitored patients to track follow-up visits, record AE and SAE's and patient outcomes. Performeded specimen collection, processing and shipment of biological specimens. Experience in multiple therapeutic areas including: Asthma, COPD, Women's Health, Hyperlipidemia, Gastrointestinal, Gout, Diabetes, Immunology and Vaccine trial studies. Exercise Specialist July 2013 to October 2014 Company Name － City , State Supervised exercise sessions for phase II and III cardiac rehabilitation patients, including monitoring of cardiac telemetry unit, response to exercise, patient safety. Conducted patient orientations, prescribe cardiovascular and strength training exercise tailored to individual needs of patient.  Provided and developed educational services and materials. Oversaw student internship program, develop educational materials, assess student learning. Performed clerical duties including billing, insurance verification and patient registration. Cardiovascular Medical Technician July 2013 to March 2014 Company Name － City , State Conducted noninvasive cardiovascular testing procedures including; exercise and pharmacologic stress echos, exercise and pharmacologic nuclear stress tests and tilt table testing. Prepared patients for 24-hour holter and 30-day event monitor services, conducted inpatient and outpatient ECGs. Exercise Specialist May 2013 to October 2013 Company Name － City , State Consulted patients on exercise and health promoting behavior. Designed customized training programs that addressed health problems, risk factor modification, specific injuries/physical limitations, and fitness goals. Performed and analyzed DEXA body composition scans. Fitness Specialist January 2013 to May 2013 Company Name － City , State Taught group exercise classes to senior independent, assisted, and Alzheimer/dementia residents to promote functional, aerobic, strength and flexibility benefits. Provided individualized exercise instruction as requested by residents based on goals and needs. Monitored wellness center and promoted and participated in resident activity department events. Fitness Specialist December 2012 to August 2013 Company Name － City , State Measured clients' fitness by completing comprehensive fitness evaluations and acquiring physician clearances based on risk stratification when needed. Designed customized client programs to meet individual fitness needs. Served as a point of reference for fitness expertise within the facility. Clinical Exercise Physiologist Intern July 2012 to January 2013 Company Name － City , State Clinical Exercise Physiologist Intern September 2010 to November 2010 Company Name － City , State Group Exercise Class Coordinator/Instructor April 2010 to June 2011 Company Name － City , State In charge of overall efficiency of class procedures including: instructor replacement and training, class scheduling and cancellation, emergency procedures, and documentation and organization of paperwork and class supplies. Led exercise to groups of 40 or more participants aged 50 years and older; Educated participants on proper exercise form health benefits; Endorsed local community health promotion programs. Education and Training Master of Science : Clinical Exercise Physiology , June 2012 Ohio University － City , State Clinical Exercise Physiology Graduate Recruitment Scholarship Recipient Student Exercise Physiologist for O'Bleness Memorial Hospital Heartworks Cardiac Rehab Student Fitness Specialist for Ohio University WellWorks Fitness Center WellWorks Risk Reduction Program Health Coach/Personal Trainer Bachelor of Science : Kinesiology , May 2011 Michigan State University － City , State Specializations in Health Promotion and Bioethics and Humanities Member of Phi Epsilon Kappa, Academic Fraternity of Kinesiology Students Student Teaching Assistant for Cadaver Anatomy Lab 2011-2012 Certifications BLS for the Healthcare Provider Completion of Phlebotomy Skills for the Healthcare Professional Course CITI GCP Certified IATA Certified Skills Academic, administrative support, agency, back-up, benefits, billing, Cancer, clerical, clinical research, Coach, Oral, community health, client, clients, data collection, Diabetes, documentation, educational materials, functional, GCP, HR, Immunology, instruction, instructor, insurance, managing, Market, materials, Microsoft Office applications, Page, patient safety, Phlebotomy, Physiologist, prescribe, processes, promotion, protocols, Recruitment, rehabilitation, Safety, scheduling, specimen collection, Surgery, telemetry, Therapy, Trainer, training programs, Vaccine, composition ",7 " CONSTRUCTION MANAGER Professional Summary Motivated Construction Manager highly effective at finding the best methods possible to complete exceptional construction projects. Strong knowledge of building construction and civil engineering principles and concepts. I collaborate successfully with staff and contractors to complete multi-million dollar projects. Skills OSHA Certified Excellent customer relations Subcontractor management Knowledgeable in construction safety Best building practices Interior and exterior renovation Scaffolding Commercial construction expert Fall Protection Plan (FPP) Strong interpersonal skills Design experience Project scheduling Building systems and services State Certified Erosion and Sedimentation Control Inspector Designed and built custom homes. Considered a Subject Matter Expert in all construction trades.  Held State Certifications in Concrete Field, Asphalt Field, Soils and Aggregate. Project scheduling State Certified as an Erosion and Sedimentation Control Inspector. Held and recertified in Field Concrete Testing, Soils and Aggregate Compaction, Nuclear Gauge Safety and Hot Mix Asphalt field. Panned, Designed and built Custom Homes. Subject Matter Expert in all construction trades Work History Construction Manager 06/2011 to 02/2014 Company Name – City , State Perform construction Management and/or construction Inspection duties involving the erection of new structures; the installation of equipment and systems; or the alteration or major repair of existing structures, accomplish studies and design work of complex, conventional nature and, provide technical expertise and guidance to the Contracting/Engineering team during negotiations of individual delivery orders. Serve as the Construction Manager at multiple construction sites and is responsible for overseeing the design and construction of projects involving large scale state facilities and infrastructures which involve managing sizable monetary expenditures and rigid time frames for completion. Manage Observe and investigates construction at all stages to identify possible problems in contractor's work performance and in delivered materials and equipment and Complete the contractors Performance Evaluation. Performs biddability, constructability, and environmental reviews of plans and specifications to determine whether documents are clear and materials are readily available. Reviews plans and specifications to determine whether the project will be completely functional. Schedule and perform progress meetings and conference with the contractor to resolve differences of opinion. Acts as technical representation by interpreting and clarifying drawings and/or sketches, specifications and other proposal documents during the delivery order procurement process. Prepares reports reflecting the progress of construction activities, site and weather conditions, and any construction delays or unusual circumstances. Reviews and approves contractors' payment estimates against construction progress measurement data, and reports of materials and equipment used against information gathered from field inspections and survey reports. Coordinates construction operations with contractors and, where applicable, using agency representatives, and ensures that using agency is informed of construction status. Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Prepared and followed through on all required punch lists. Oversaw the entire building turnover process, while enhancing communication between all construction management. Offered direction to landscape architects on all landscaping projects. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Guided and directed third-party inspectors through project construction, commissioning and closeout. Implemented systems to improve process efficiency and reduce the project duration. Construction Manager 04/2003 to 06/2011 Company Name – City , State Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Prepared and followed through on all required punch lists. Oversaw the entire building turnover process, while enhancing communication between all construction management. Assisted the operations group with warranty service repairs. Offered direction to landscape architects on all landscaping projects. Provided safety kits to all construction personnel, which complied with safety protocols for the job site. Prepared regular interval progress reports. Offered technical assistance to service providers. Reported the quality of performance on site to all site construction managers. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Guided and directed third-party inspectors through project construction, commissioning and closeout. Avoided construction delays by efficiently following through with all site inspections in a timely manner. Supported construction management in emergency repair and restoration on both oil and natural gas pipeline systems. Trained and promoted continued education for all onsite crew members. Performed project acceptance inspections. Conduct and scheduled training of Construction Inspectors. Hire and review the inspection staff and assume all administrative responsibilities. Education Certificate of Completion : Transportation Construction Management Institute 2012 Virginia Tech - City , State Coursework in Project Management, Construction Management, and Accounting Continuing Education in Construction Management. Studied the Project Scheduling and Budget. Accomplishments Directed the installation of twin 1500 -gallon septic tank system and corresponding drain field. Managed the construction budget of more than $14 million dollar. Received a letter of praise from the Commissioner of Transportation. Received an award as the most outstanding student in the industrial arts department. Skills agency, delivery, functional, managing, materials, meetings, negotiations, procurement, progress, proposal ",19 " AVIATION ELECTRONICS TECHNICIAN Summary Seeking a challenging position where my existing skills and experience contribute to your company while expanding my technical abilities. Highlights Proficient with maintenance tracking software, Prezi and Microsoft Office Programs such as Word, Excel, PowerPoint, Outlook, Adobe, Access, Auto CAD, Commercial Multi-Engine and Single-Engine Pilot, Airline Dispatcher Certified, FAA Class 1 Medical, MATLAB, labVIEW Experience 01/2013 to 01/2015 Company Name Used the instructional design process to plan and develop online courses in partnership with faculty SMEs, then building courses using a standardized template in the Blackboard LMS environment. Utilized a variety of technology tools, including Canvas, Blackboard, Respondus, StudyMate, TurnItIn, SnagIt, Camtasia, HTML and others to create instructional media. Facilitated in the transfer and development of online courses from Blackboard LMS to Canvas LMS. Collaborated with remote faculty to prepare high-quality, interactive online courses, for academic and non-credit delivery. Conducted quality assurance reviews of courses and other instructional materials Edited and organized electronic information to create high-quality course content that is suited to the adult online learner. Worked with Blackboard System Administrators to troubleshoot issues with online courses in the LMS system, prepare for system upgrades by testing the LMS on staging servers. 01/2008 to Current Aviation Electronics Technician Company Name Troubleshoot radar systems, communication systems, navigation equipment, radar altimeter warning systems, instrument landing system equipment, electronic support measure systems, electro-optical sensors (IR turret), search radar and synthetic aperture radar. Test electronic circuits using commercial and industry-standard equipment, such as oscilloscopes, digital multi-meters, logic analyzers, DAC converters, spectrum analyzers and signal generators and time delay reflectometers to isolate faults and defects. Work side by side with Quality assurance as a collateral duty inspector, responsible for writing quality deficiency reports, technical discrepancies and engineering investigations. Maintain and repair in-flight navigation and detection systems on aircrafts , radar systems, radar and tactical displays, IFF/SIF equipment, radar altimeters, Doppler navigation equipment, radio navigation systems, analog computing devices, electronic countermeasures equipment, laser and fiber-optic infrared devices, digital recorder systems and aircraft digital systems, use basic RF electronic test equipment and specialized system test equipment. Completed maintenance action forms, keep an inventory of parts and supplies, maintain a technical library and perform avionics corrosion control. Troubleshoot and repair antisubmarine warfare sensors, electronic warfare, data link, fire control and tactical displays with associated equipment, UHF and VHF receivers and transmitters, made repairs on antennas, repair and install electrical connectors, inspect and install pressurized equipment, waveguide components, avionics gaskets and seals, calibrate test equipment, interpret computer languages and computer equipment. 01/2003 to 01/2007 Aviation Electronics Technician Company Name Worked in the Navy's largest intermediate maintenance department providing component level repair exceeding 260,000 components annually and valued at $557 million. Incorporated and ensured strict attention to detail in repairing electrical aircraft systems using commercial and industry-standard equipment, such as oscilloscopes, digital multi-meters, logic analyzers, DAC converters, spectrum analyzers and signal generators all while contributing to 55% percent reduction in backlog. Analyzed and resolved intricate automated test equipment problems and debugged complex computer generated data all while supporting 19 F/A-18 squadrons and 11 aircraft carriers. Assembled, checked, handled, inspected, maintained, operated, reprogrammed, repaired and processed over 2,900 maintenance actions annually on classified F/A-18 specialized repair assemblies all while maintaining a 95% ready for issue rate. Utilized technical manuals, wiring schematics, block diagrams, electrical schematics and drawings to rapidly isolate malfunctions in system wiring, sub assemblies and other components. Education May 2016 Bachelors of Science : Aeronautical Science Applied Meteorology Embry-Riddle Aeronautical University － City , State GPA: GPA: 3.23/4.0 Aeronautical Science Applied Meteorology GPA: 3.23/4.0 May 2008 Associate of Science : Electronic Engineering Technology Tidewater Community College － City , State GPA: GPA: 3.85/4.0 Summa Cum Laude Electronic Engineering Technology GPA: 3.85/4.0 Summa Cum Laude Languages Bilingual fluent in Spanish and English Skills academic, Adobe, Articulate, attention to detail, Auto CAD, basic, calibration, Canvas, content, credit, delivery, electrical schematics, English, forms, HTML, inspect, inspector, instructional design, inventory, labVIEW, laser, logic, materials, MATLAB, Access, Excel, Microsoft Office Programs, Outlook, PowerPoint, Word, radar, multi-meters, Navy, communicator, navigation, organizational, oscilloscopes, problem solver, quality, quality assurance, radio, recording, repairs, repairing, schematics, servers, signal generators, fluent in Spanish, technical manuals, test equipment, Troubleshoot, troubleshooting, UHF, upgrades, VHF, wiring Additional Information Active DOD secret clearance ",23 " HEALTH INFORMATION SPECIALIST Summary Highly efficient, detail oriented HIM Specialist with extensive experience in all types of request relating to release of information and medical record management. Dedicated professional skilled in technical and clerical support with strong ability to clearly and professionally communicate with providers, patients, attorneys and insurance companies. Over 10 years Health Information experience. Skill profile *Enhanced knowledge of HIPAA and HITECH compliance; state and federal laws governing release of protected health information in both paper and electronic form. *Technologically advanced in utilizing release of information database with advanced proficiency in various EMR database such as Epic, Meditech, Medilink, Centricity, Docuware, 3M Encoder, and Medisoft; various MS Applications. *Reliable analyst to ensuring medical record readiness and completeness through management of ICR feature and audit. *Solid leadership in customer service, excellent interpersonal relations and problem solving and can effectively coordinate amongst diverse range of clients hence, promoting optimal outcome. Experience January 2016 to Current Company Name City , State Health Information Specialist Process release of protected health information to other health care facilities and providers for continuation of care; insurance carriers; attorneys; DDS; copy service organizations; employers; educational Institutions; as well as for patient's personal use in accordance with federal and state law as well SLRI policy and procedure. Validates and releases protected health information for legal proceedings including subpoenas and court orders; and also for the purpose of audits, regulatory requirements, research and reviews. Assembles and ensures patient chart completeness through ICR management. Performs most favorable guest relations interaction with diverse clients that reflects SLRI values and principles. April 2013 to January 2016 Company Name City , State Health Information Specialist Collaborated/coordinated with physicians and various coding/insurance companies to clarify queries regarding medical procedures, medical diagnosis codes and patient chart documentation to meet appropriate billing process. Key team member to ensuring adequate patient chart documentation and accurate medical diagnosis coding that meets billing requirement that then resulted to precise and timely reimbursement for the organization and physicians. Ensured timely completion/submission of billing; resolved issues with billing delays; analyzed underpayment/non-payment. Managed process to ensure that billing errors rate of resolutions remained under 10 days. Supported the revenue cycle process by reducing outstanding billing of $800K to under $400K. Coordinated with Department of Labor and Industries for patient paperwork completion and for proper reimbursement. Oriented and mentored new physicians to understanding procedures and essentials of proper patient chart documentation. September 2011 to March 2013 Company Name City , State Healthcare Record/Payroll Coordinator Managed healthcare records and billing for home health care facilities; audited files for quality, accuracy and completeness with focus on achieving high quality metrics; and released all types or ROI request. Maintained compliance with city, state and federal guidelines/regulations by promoting policies to ensure staff adherence to documentation handling/completeness guidelines as well as document confidentiality and security practices. Monitored and ensured physician license status is active and current; audited POC and physician orders accuracy. Recognized and awarded for timely/accurate payroll processing for 400 employees and billing process. July 2009 to October 2010 Company Name City , State Medical Records Lead Initiated and led as ROI Specialist managing all aspects of medical records storage and audits for three clinics representing 3K+ active charts; performed quality assurance audit to promote accurate records maintenance; and consistently verified adherence to state/federal patient privacy laws, HIPAA compliance and government regulations. Held direct accountability for 200 active charts; streamlined document availability through improved medical record organization; identified medical record inefficiency and resolved issues to eradicate future discrepancies which resulted to optimal audit readiness. Education and Training 2009 Spokane Community College City , State Associate of Arts Degree : Health Information Technology Health Information Technology Health Records Clerk certification RHIT Pending Skills billing, charts, clarify, clients, DDS, diagnosis, documentation, focus, government regulations, RHIT, home health, insurance, law, legal, managing, patient privacy, payroll processing, policies, coding, protected health information, quality, quality assurance, requirement, research ",6 " SALES SUPERVISOR - SALES EFFECTIVENESS Summary Experienced sales supervisor and recognized training facilitator with over 25 years of sales experience in the Utility Industry. Proven track record of implementing successful sales programs to exceed Team and Company goals. ​ ​ Highlights Microsoft Dynamics CRM subject matter expert Chosen to represent Sales as  CRM Product Owner for 2018 product upgrade  Certified facilitator - 7 Habits of Highly Effective People LEED certified (one of three at the time with PNG) Commercial Sales Person of the Year 2008 (Piedmont Natural Gas) Excellent communication skills Self-Motivated and highly driven to succeed GSA committee member and facilitator for final product implementation Established track record of exceptional sales results Experienced Project Management utilizing sales systems Agile Trained Experience Sales Supervisor - Sales Effectiveness 11/2015 to Current Company Name City , State Led of virtual team of 6 full time Sales Support Coordinators. Managed the Partner financing for legacy PNG.  Integrating (in process) Duke Gas Sales with Piedmont Natural gas Sales Implemented a procedure to aid in Project Management Implemented additional responsibilities for the team by monitoring and evaluating productivity levels and bandwidth Developed a 'Welcome Package' to send to all Residential builders Maintained, updated and developed policies and procedures for the Sales team Converted all forms, letters and agreements to electronic versions Developed Sales training materials for the sales reps, supervisors and managers As the CRM expert, I work closely with the newly created IT group to ensure the health of the product Currently working on an Integration project as the Product Owner of CRM ​ Sales Supervisor 11/2012 to 11/2015 Company Name City , State Supervised and monitored the daily activities of ten outside Sales Representatives to ensure all sales and company strategic goals were met and in compliance with company policy. Mentored, coached, trained and motivated the team in ongoing development Led the team to be successful in meeting or exceeding team goals Sought ways to improve work processes and increase skill levels or knowledge of the team. Self taught the advanced ways to utilize CRM and quickly became the subject matter expert. Helped build and develop a training manual for new sales representatives for the SouthWest Region, which is being reviewed now for enterprise wide potential use. Gave presentations to builders, construction managers and superintendents to review the on-line service installation request process, meter placement guidelines and to solicit ways to improve communications. Commercial Sales Representative 04/2006 to 11/2012 Company Name City , State Executed strategies to ensure natural gas growth with both new and existing commercial customers in the Charlotte market. Networked with business leaders, architects, engineers, contractors and owners to promote the company's products and services. Recognized for the ability to develop and maintain quality customer and business relationships. Consistently met or exceeded set territory goals. Became LEED certified in 2009; one of three employees at the time with the certification. Was named Commercial Sales Person of the Year in 2008. Residential Energy Specialist 03/2006 to 04/2006 Company Name City , State Systematically and strategically worked in an assigned territory to ensure the use of natural gas in residential homes and developments Quickly promoted to the Commercial market within the Company. Industrial Power Representative 07/1986 to 03/1993 Company Name City , State Responsible for one half of Mecklenburg County Industrial customers to promote the products and services of the Company. Identified new opportunities for off-peak shaving, such as Standby Generation, Interruptible Power and time-of-day rates. Consistently met or exceed assigned goals. First female, non-engineer to hold this position Commercial Power Representative 08/1984 to 07/1986 Company Name City , State One of three reps covering Mecklenburg County's small to large commercial customers promoting energy management and peak shaving opportunities. Developed training material and trained employees of the newly formed group in the Call Center to handle commercial customers exclusively. Residential Rep 01/1983 to 01/1984 Company Name City , State Promoted energy management in the Charlotte area Selected to attend a prestigious Commercial 6 week training course Active member of the Charlotte Home Builders Association Regional Training Coordinator and Residential Representative 06/1980 to 03/1983 Company Name City , State Regional Training Coordinator 06/1980 to 01/1983 Company Name City , State Facilitated three day workshops for all new hires Identified, developing and facilitated training for the Sales and Business Area Representatives Education and Training Bachelor of Arts : Psychology East Carolina University City , State , USA Psychology Computer Skills S2K (CIS billing), Accounts Payable (CAPS), Microsoft Dynamics CRM, GSA Lite, Microsoft Office Suite, Acrobat Pro, Sales Solution Selling Activities and Honors Charlotte Homes Builders Association, past Board Member Commercial Sales Person of the Year 2008 (Piedmont Natural Gas) LEED certified 2009 ",10 " FITNESS COORDINATOR Objective Seeking a challenging environment, which allows me to contribute to the continued success and growth of the organization. To obtain a position that will provide me with the opportunity to apply my education, administrative, & fitness experience, and grow as a professional. Education May 2012 Master of Science : Recreation Administration - Concentration: Facilities Management WESTERN KENTUCKY UNIVERSITY － City , State May 2010 Bachelor of Science : Exercise Science WESTERN KENTUCKY UNIVERSITY － City , State Employment & Experience 07/2012 to Current Fitness Coordinator Company Name － City , State jhhfhgjkkghj fdsafafsa 01/2012 to 07/2012 Facility Coordinator Intern/Membership Specialist Company Name － City , State Assist with facility supervision. Train staff members to be knowledgeable and perform fitness services such as resting blood pressure, body composition, and circumference measurements. Aid with corporate presentations on various aspects of health and wellness, such as obesity, hypertension, diabetes, and sedentary lifestyle, in relation to exercise. Help with membership sells and retention by conducting facility tours, program promotion, and individualized consultations with members. Work closely with Facility Manager, Pro Shop Coordinator, and Head Membership Specialist to provide optimal experiences and services, such as personal training, fitness counseling, adequate equipment, and nutritional aspects, to all members. 12/2010 to 07/2012 Group Exercise Instructor Company Name － City , State Instruct/lead patrons through safe and challenging exercises in an abdominals/core toning format as well as in a boot camp setting. 08/2010 to 07/2012 Graduate Assistant, Exercise Company Name － City , State Assist with the training, scheduling, supervision, and evaluation of Fitness Center attendants (currently supervise 25 attendants). Assist with equipment purchase, product research, and equipment layout for the campus fitness center. Facilitate the development of policies and procedures regarding the safety of patrons and aesthetics of the the facility. Coordinate facility and equipment maintenance. Assist with website management and program promotions. Supervise the daily operations of the 14,000 square feet Fitness Center. Supervise the university's recreational facility of 125,000 square feet during the weekends. Assist other professional staff with presentations promoting the WellU Student Wellness Program, professional development conferences, and student involvement within the Intramural-Recreational Sports Department. Assist with the inventory and maintenance of Health & Fitness Lab and Fitness Center equipment. Track equipment usage to determine proper layout and rotation of fitness center equipment. Contribute to the daily operations of The Health and Fitness Lab including maintaining a regular schedule for fitness services, such as fitness assessments, exercise prescription, body composition, and individual consultations. Track and evaluate Health and Fitness Lab programs and Fitness Center usage patterns. Perform research on benchmark universities and facilities. Assist with office supervision and various administrative duties. 08/2009 to 08/2010 Lab Assistant Company Name － City , State Conduct fitness assessments including body composition analysis via skinfold calipers and bioelectrical impedance, height & weight measurements, sub-maximal VO2 testing, flexibility evaluation, muscular endurance and strength, and blood pressure screenings. Exercise prescription: offer exercise consultation and program design, implementation of exercise programs, and provide demonstration/guidance with proper usage of the equipment. Assist with the marketing of programs using various advertising mediums, such as Adobe CS3 programs. Design/host wellness & fitness events such as Muscle of the Month Challenge, Big Red Rep Off & Bench Off , and Healthy Days. Received Rookie of the Year Award based on job performance. 08/2009 to 05/2010 Research Assistant Company Name － City , State Conduct and assist with research studies such as Exercise Post Oxygen Consumption (EPOC), Callahan Study involving maximal and sub-maximal VO2 testing, and apoptosis. Research was presented at the annual American College of Sports Medicine conference. Assist professors and students with class research labs. Memberships & Affiliations American College of Sports Medicine (ACSM) National Intramural Recreational Sports Association (NIRSA) Aerobic & Fitness Association of America (AFAA) USA Weightlifting Skills & Competencies Proficient with Microsoft Office including W ord, Excel, Power Point , & Outlook Skilled with Adobe CS3 & CS5 software including Illustrator & Photoshop Campus Management System for design and upkeep of website Trained in CSI Asset Management System as well Fusion for equipment check-out, scheduling services, & analyzing reports Professional Certifications ACSM Certified Health Fitness Specialist AFAA Certified Personal Fitness Trainer USA Weightlifting Level 1 Sports & Conditioning Coach Medic First Aid CPR and Automated External Defibrillator, First Aid, Blood Borne Pathogens ",7 " HYDROBLASTING TECHNICIAN 1 Career Objective An enthusiastic, team oriented and polished professional seeking employment with a company that values a proactive attitude and solid ambition. I am seeking a rewarding career allowing me to contribute to the growth of the company by increasing productivity and ensuring employer's key objectives are met. Summary of Skills Carpentry Building Maintenance Environmental Coordination Adherence with all Safety Regulations Excellent Leadership skills Customer Service Oriented Efficient Time Management Effective Problem Solving Experience Company Name June 2014 to Current Hydroblasting Technician 1 City , State Properly operates hoses on vacuum trucks; hydroblasting guns; and manipulate controls on robotic equipment. Prepare jobsite for hydro blasting. Monitor hydroblasting operations. Perform job duties in a safe manner, in compliance with policies, procedures and practices. Wear personnel protective equipment (PPE) as defined by state regulations. Correct deficiencies that may cause accidents, injuries, lost productivity or harm to equipment or that are inconsistent with client's requirements. Assist with hydroblasting and tank cleaning in various refineries. Company Name November 2012 to June 2015 Construction Assistant City , State Performed prep work including masking, sanding and filling holes. Interior and exterior painting. Built and placed plywood/wall systems; installed doors and windows. Constructed concrete forms, poured concrete by pump and bucket barrowed or shoveled. Utilized jack hammers, compressors and power tools for daily task. Company Name June 2012 to Current Building Maintenance City , State Perform general building maintenance to include but not limited to the building grounds, landscaping as well as pressure washing. Uses various hand and power tools to repair faucets, plumbing and lighting fixtures. Respond quickly to emergency situations and customer concerns. Education Knowledge-First Empowerment Academy August 2016 High School Diploma : General Education Certifications Basic Plus Safety - July 2016 TWIC - April 2012 NCCER - June 2010 ",19 " SENIOR ACCOUNTANT Professional Summary Senior accountant who completes accounting activities with accuracy and speed with extensive experience in full life cycle of general ledger accounting Skills Aderant/CMS Excel QuickBooks Pro SQL Access  Peachtree Hyperion Financial reporting US GAAP principles IFRS Bookkeeping Budget development Individual tax returns Essbase Work History Senior Accountant Mar 2006 - Current Company Name City , State Reconcile various balance sheet accounts not limited to cash and liability accounts, including bank statements, for the purpose of maintaining the accuracy of the general ledger in accordance with cash, GAAP, and various international tax legislative basis. Perform the primary liaison function for the interim and annual audits performed by Deloitte.  Perform assigned schedules for interim and annual audits.  Assist auditors with understanding of firm's internal controls which include revenue and expenditure cycle.   Review and analyze journal entries from the original accounting source and if a variance from the general ledger is found, initiate discussions with specialists in accounts receivable, accounts payable, payroll, and tax department to resolve the discrepancy. Review and analyze international payrolls in aspect of income tax, local tax, consumption tax, and fringe benefit deductions for Seoul, Shanghai, and Tokyo office and upload into Aderant/CMS for posting into the general ledger. Analyze and reconcile value added tax for Vienna and Seoul office Resolve currency fluctuation issues and record gains/losses related to currency exchange rates for the international offices of the firm by using currency mode journal entries. Analyze expatriate expenditures on monthly basis to be reported on W-2 form. Prepare initial K-1 schedules to be filed by tax department Prepare month-end various accrual journal entries including base wage, bonus, occupancy, prepaid property insurance, telecommunications, and catering accruals. Prepare and analyze expense allocations from firm general to local offices on a monthly basis. Review and analyze inter-company transactions for Seoul, Shanghai, Tokyo, and Vienna office Prepare monthly financial statements, which are shared with the partners and management of the firm. Assist in translation of various fixed asset invoices from Seoul and Tokyo office and other Asian offices' travel expense reports. Notable accomplishments: Found material misstatement in prepaid property insurance for the first quarter of '08 and made prospective adjustments to the related general ledger accounts. Provided clarity in Japanese payroll systems associated with health, welfare, and childcare allowance to the management and made prospective adjustments to the related general ledger accounts. Accountant Jan 2005 - Mar 2006 Company Name City , State Maintain financial records in accordance with GAAP to be reported to a parent company and investors. Analyze & reconcile G/L accounts and prepare semi-annual, and end year B/S, I/S, and statement of cash flows Coordinate with warehouse manager to ensure daily shipping schedules. Communicate with outside company's designated CPAs when tax issues arise. Establish master employee payroll record file for information entry into payroll system. Receive & compute hours, make deductions for 401K, health insurance, and other adjustments thru Paychex Prepare loan applications and maintain factoring arrangements with A/R schedule. Assist in training, guidance and coordination of accounts payable, accounts receivable, and other departments and site personnel. Performed semi-annual inventory valuation. Financial Analyst Aug 2002 - Jan 2005 Company Name City , State Manage and forecast funds for Palm Desert National Bank sponsored 350 ATM terminals averaging 2.5 million on a weekly basis. Reconcile & settle, and act as lead accountant for Innobeta Systems, Inc., (affiliate of Money Marketing, Inc.). Prepare monthly Profit and Loss reports as to surcharge and interchange. Analyze communication and armor carrier expenses as a temporary M&A team member during due diligence procedure of ATM World Corp. Analyze processing costs and network fees in terms of EFTs. Prepare audit work papers, confirmations and other documentation to make the audit efficient and hold on audit fees in connection with annual audit. Perform analysis of general ledger accounts; prepared journal entries and adjustments to facilitate closings. Assist in the preparation of full financial statements and footnotes for investors and lenders. Review work of staff and operations to assure that certain daily procedures and reconciliations were performed routinely according to policies and procedures. Translate and prepare documents pertaining to defective parts of ComNet ATM Series assembled and distributed by Nextran Industries, a subsidiary company of Chungho ComNet Co., Ltd. Consult private investors and customer services. Education Bachelor of Business Administration : Accounting August 2002 TEMPLE UNIVERSITY City , State Accounting Audit Project: ""Identifying potential risks that would impact the audit of Xerox Corp."" Select Courses: Advance Accounting, Accounting Information System, Auditing & Assurance Services, Taxation Interests World travel/Photography/Golf/Soccer/Movie/Fashion Certifications Certified Public Accountant, New York State, Date of issued: 03/04/2015, License number: 117205 Additional Information Activities: Vice President, APS (Accounting Professional Society) at Temple University, 2001 - 2002 ",18 " GROUP FITNESS INSTRUCTOR Summary My passion is to inspire class members to get fit & stay fit. I believe that Yoga is a key element of fitness along with strength & cardio training that leads to a long & happy fulfilled life. My classes are fun, yet challenging and engaging that encourage all participants to feel good about themselves and come back for more. Skills AFAA Group Exercise Boot Camp Training Running 101 AFAA - Step Certification AFAA - Kickboxing Certification YogaFit Certified - Level 1 Les Mills - Body Pump 42 BTS - Group Power Les Mills - Body Attack 51 Spinning Les Mills - Body Attack 55 IFTA - Group Fitness IFTA - Personal Trainer AIM I - Body Attack 75 AIM II - Body Attack 77 Les Mills - CX Worx 12 AIM II - Body Attack 78 Les Mills - Body Attack 82 Les Mills - RPM 60 Les Mills - New Zealand 2 wks CPR - thru 6-17-17 AIM I - Body Pump 94 Les Mills - GRIT 13 Accomplishments I have introduced & launched a number of new fitness programs in Wilmington, NC Gyms. In 2002 I became certified to teach Body Pump and was one of the original instructors to launch Pump at Golds Gym. It continues to be one of the most successful fitness program at Golds today. It has since been launched at WAC, O2 Fitness, Fitness Fusion, & YMCA and recognized throughout the world as one of best weight training group fitness programs. ? It 2002 I became certified in YogaFit after taking a number of classes. I have taught Yoga at Golds, O2 Fitness & YMCA introducing numerous ""gym group fitness attendees"" to the wonderful benefits of practicing Yoga. ? In 2006 I became certified in teaching Body Attack. It also is a popular program that continues at gyms in Wilmington. Experience Group Fitness Instructor Jan 2016 to Mar 2016 Company Name - City , State Introduced & launched Body Attack in Jan, 2016  Yoga & Group Fitness Instructor Sep 2014 to Mar 2016 Company Name - City , State Substitue teach Yoga as requested  Introduced & launched Body Attack in May, 2015 Yoga & Group Fitness Instructor Feb 2012 to Jun 2014 Company Name - City , State Taught Yoga at New Hanover Gym on regular schedule 2013- 2014 Introduced & launched Body Attack at Mayfair Gym in Jan, 2013 ? Group Fitness Instructor Sep 1998 to May 2000 Company Name - City , State Introduced & Taught Body Pump to all ladies gym Yoga & Group Fitness Instructor Jun 1998 to May 2012 Company Name - City , State Taught at 6 different Locations for Golds gym over a 14 year period Helped to launch both Body Pump in 2002 & Body Attack in 2006 Taught Yoga Saturday am in Porters Neck location & Yoga Sunday am at Racine Group Fitness Instructor Jun 1998 to Apr 2000 Company Name - City , State Taught general group fitness (weights & cardio) Group Fitness Instructor Jul 1994 to Aug 1998 Company Name - City , State Taught General group fitness including Boot camp, Step, Hi-Lo, Running & Weights Education and Training Bachelor of Science , Animal Science June 1973 The Ohio State University - City , State Animal Science Interests Enjoy yard work & outside activities Employed with International Vitamin manufacturing company fulltime sales Music - Singing & listening to bands Running local races with Wilmington Road Runners Dining out & traveling with Partner & fiancee, Tammy ? Skills My Yoga classes are fun, inspirational, & thought provoking. At age 65, the wisdom & humor I bring to classes is enjoyed and allows people to embrace their own practice and come back for more. Additional Information I grew up on a small family dairy in Ohio and am still involved in the farm business with my brothers and sister. I am fulltime employed with an international Vitamin manufacturing Company (DSM Nutritional Products). I am a Senior Account Manager & also a mentor and sales support person to my team members. ",7 " GLOBAL DIGITAL SERVICING ~ DIGITAL ONBOARDING COORDINATOR (CONTRACTOR) Professional Summary New Media & Digital Music/Film & TV experienced professional with strong transitional skills while providing an effective multi-tasking work ethic. Bring leadership skills by consistently incorporating new ideas to keep ahead in this fast-paced quickly evolving, Digital Music Industry. Professional Experience Company Name City , State Content Operations ~ Content Distribution Specialist 03/2016 to 01/2017 Managed external client/partner relationships and their digital content while insuring timely delivery of digital assets (i.e: Audio/Video, subtitles, and dubbing) per technical spec to distribute globally Analyzed delivery & trend metrics to identify and troubleshoot systematic issues while ensuring timely and quality asset deliveries Maintained highly-aligned with internal cross-functional teams, including but not limited to, content acquisitions, finance, localization, QC, encoding, engineering, product, and marketing to facilitate all partner/client needs Assisted in improving and scaling systematic workflows, processes and tools while curating the digital catalog of assets for the best customer experience Company Name City , State Global Content Licensing & Catalog ~ Global Reporting Manager 06/2014 to 01/2016 Manager & Lead in Global Reporting finances, revenue & activity metrics for Music Labels, Publishers, Licensor's & External Partnerships Managed, Maintained and Conceptualized procedural & contractual requirements for Labels & Publishers Technical Specifications Liaison for internal Legal & Licensing/Finance/Engineering/Product teams to facilitate all external music label & partnership reporting related requirements & request Primary subject matter expert for Reporting leading initiatives in new business partnerships, products services, technical & systematic enhancements Company Name City , State New Media Solutions ~ Sr. Digital Account Manager 01/2011 to 06/2012 Managed the distribution and maintenance of digital content (audio, video, mobile) for over 20 digital service providers which involved developing client relationships and facilitating all requests, system troubleshooting and reporting data Project managed newly integrated digital systems while analyzing business needs, gathered user requirements, and conceptualizing system analysis based on reporting data Proficient in internal digital systems by creating and extracting customized reports on data based on distribution management, sales/revenue analysis, and partner troubleshooting research  Designated and oversaw day-to-day workload for account coordinators insuring data reporting is up-to-date, creating and facilitating new processes and assuring assistance in researching/tracking client requests Company Name City , State Global Digital Operations ~ Global Account Manager 06/2008 to 01/2011 Liaison between music recording labels & digital service providers in distribution and monitoring of digital content (audio/video/mobile) i.e. RED Distribution, Nashville Records; i.e. iTunes, Rhapsody, Napster, Microsoft/Zune, eMusic etc. Administered requirements & user acceptance testing through complex data analysis for internal digital reporting systems Defined policies and product requirements based on client relationships and needs in offering digital systematic support to clients & partners based on digital innovative products and services  Company Name City , State VH1 Production Management ~ Production Management Associate 01/2007 to 06/2008 Coordinated numerous production shoots (on-site and office based tasks) for upcoming television broadcast show. i.e. VH1 series, 60min all access specials, VH1 documentaries Managed & organized pre and post-production budget for various television broadcasts' by balancing expenses and cost through excel and internal accounting systems and services   Directed the logistics for on-site production shoots; coordinated schedules, obtained necessary legal documents, hired staff and gathered supplies Education and Training Additional Course Training ~ Project Management 2012 AMA Executive Conference Center , City , State , USA Coursework in Improving Your Project Management Skills: The Basics for Success Bachelor of Arts : Communication ~ Media Management 2007 State University of New York at New Paltz , City , State , USA Recipient of Education Opportunity Program Scholarship Languages Fluent speaker, reader and writer in Spanish Technical Skills ~ Mac OS/OS X systems ~ Technical Software: Salesforce software- (CRM & Jobscience); GitHub; FileZilla; Text Wrangler; SAP Business Objects; Adobe Acrobat; Tableau; Micro strategy; Jira; Zendesk ~ Proficient in Word, Outlook, Excel, PowerPoint, Access & SharePoint  ",12 " PATIENT ADVOCATE Summary Compassionate and professional  Crisis Specialist  who believes excellent people skills and open communication are essential functions of successful client advocacy. Highlights Exceptional organizational skills Mediation State government background Proficient in NIMS and ICS  Creative problem solver Empathetic Emergency response training Natural leader Excellent interpersonal skills Accomplishments Effectively manage caseloads of more than  50 clients at any given time with Cardon Outreach. Promoted to Case Assistant after 4 months of employment with Chippewa River Industries Received Letter of Recognition and Letter of Accomplishment from the MN DOC Warden for correctional excellence Experience Patient Advocate November 2015 to Current Company Name － City , State Created and maintained all patient accounts in Mpower and updated the hospital on any progression in obtaining Medicaid coverage. Educated patients about the different types of Medicaid Advocated for the patients on their behalf when working with the county to get Medicaid coverage. Managed a caseload up to 50-60 patients. Maintained patient privacy and confidential patient information. Case Assistant/Job and Life Skills Coach July 2013 to November 2015 Company Name － City , State Reported and documented relevant information as it pertained to the clients behaviors and their well being to the Job Developer and DVR. Conducted comprehensive initial in-home and in-office vocational assessments prior to first wraparound meetings. Documented all clients' information including service plans, vocational reports and progress notes. Conducted outreach, advocacy and rehabilitative services for vocational cases and crisis intervention if needed. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills for successful community employment and life skills. Created, ""Job Coaching 101"" and presented to new and existing job coaches Office Administration Specialist Senior January 2012 to February 2013 Company Name － City , State Promoted to Office Administrator in 2012 in the OPH prison education department Supervised offenders within the education department and kept track of their discipline/payroll Proficient in the MARCS and Crystal Reports databases Drafted memos and letterheads for the Education Director using Microsoft Office Administered TABE testing for offenders obtaining their GED/HSED Coordinated the Reading is Fundamental Book Fair for institution offenders as well as the offender graduation Successfully learned the OPH Offender Education Channel media software, designing a custom schedule for televised education lessons within the institution. Correctional Officer July 2005 to January 2012 Company Name － City , State Enforced resident behavior management system and wrote incident reports for infractions following ICS protocol. Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates. Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public. Served as a new officer mentor, member of the Conflict Resolution Committee and a Diversity Instructor Created the training module, ""Generations in the Workplace"" using Power Point while a Diversity Instructor. Successfully completed the ""Learning to Lead"" training seminar and the only non-supervisory staff to attend and complete this series Promoted into two Work out of Class opportunities (Corrections Manufacturing Specialist and Office Administration Senior) during my time as an officer. Point of Sale Supervisor March 2002 to August 2004 Company Name － City , State Supervised up to 20 teammates per shift. Analyzed sales transactions and reported them to Sales Manager. Received recognition from the Shopko CEO for providing excellent customer service. Education Sociology Leadership Studies , Present Fort Hays State University － City , State Minor: Leadership Studies A.A.S : Criminal Justice , 6/2005 Rasmussen College － City , State Criminal Justice FEMA - IS-00019.15 Supervisor EEO Course Certification : 10/2015 ICS 100 for Hospitals : 10/2015 FEMA Minnesota Department of Corrections *Learning to Lead Certificate *Part one of the departments supervisory course : 1/2012 Skills Public Relations, Case Management, Client Advocacy Community Service Disaster Responder American Red Cross - Altoona, WI (Northwestern Region) January 2016 to Present Currently training via online for Disaster Relief certification Child Adocate Turning Point Domestic Abuse Shelter - River Falls WI March-2005 to June 2005  Worked with children of domestic abuse situations. Led circle groups for children 5 to 10 years old. ​ ",4 " SECRETARY - FINANCE DIVISION Summary An energetic, skillful and dedicated Administrative Assistant offering versatile office management, planning and detailed skills. Able to provide extensive experience of administrative support, organization, time management and confidentiality for executive-level staff of daily operations and functions. Ambitious and goal-oriented individual looking to obtain a position at a successful company which offers opportunities for professional growth. Highlights Customer service oriented Microsoft Office proficient Detail-oriented Professional phone etiquette Social media knowledge Flexible and team player Type 80 wpm Time management Appointment and meeting planning Works well under pressure Manage work flow of an office Professional, self-starter Articulate Excellent interpersonal skills Creative Strong communicator Accounting, invoice processing experience Payroll Knowledge of proper grammar Accomplishments - Additional training and seminars to increase knowledge - CERT trained and certified - EOC backup for public information office - Disaster Preparedness Academy attendee - Creation of various tools to increase effective communication and efficiency (a couple versions of desk diaries, emergency go kits, marketing weekly) Experience 08/2014 - Current Company Name － City , State Secretary - Finance Division Began job-sharing between the Finance and Communications & Marketing divisions in August of 2014. Duties within the Finance division include, but are not limited to: manage records retention for department professionally respond to daily phone calls filing, organizing edit and proofread documents and marketing collateral creating various types of documents such as letters, memorandums, invoices, vouchers, etc create and manage committee meeting agendas (Finance and Investment Advisory Committees) using AgendaQuick handle and manage all Massage Establishment permits in Brea. create Desk Diary and Influential Communicator's list assist Finance Manager with Lease Revenue and Water Bonds, Recognized Obligation Payments Schedule (ROPS), and other deadline oriented projects provide support to other divisions such as Purchasing, Information Technology and Human Resources while maintaining privacy supervise Volunteen annually 08/2014 - Current Company Name － City , State Secretary - Communications & Marketing Division Maintain same job duties as the beginning of my career with the Communications and Marketing division, but in the half amount of time which include, but not limited to: tracking all jobs through department filing, organizing editing and proofing of documents and marketing collateral open, read, and write answers to routine letters prepare and distribute payroll for staff oversee inventory and office supply purchases manage supervisor's calendar and coordinate team meetings. create and design PowerPoint presentations for special meetings with and for top-level executives. provide various reports on request regularly and correspond with clients as well as co-workers community outreach. Gathered and analyzed data on community needs and interests. coordinate employee luncheons, celebrations and special annual events maintained up-to-date and accurate program files and records. develop and send out 'Marketing Weekly' via email in an effort to keep division informed on comings and goings press releases social media 02/2007 - 08/2014 Company Name － City , State Secretary - Communications & Marketing Division manage work flow of office work with city council and executives on various events including city council meetings professionally respond to multiple daily phone calls regarding a wide range of subjects revised Desk Diary press releases, flyers, etc social media create presentations for meetings City Plaque Inventory created C&M Weekly concept for efficiency maintain Influential Communicator's list company credit cards create Emergency go kits community outreach maintain equipment inventory Department Coordinator, Weight Room Rehabilitation, Employee ACCOMPLISHMENTS Formally recognized by the Brea City Mayor for playing an instrumental role in the succession of his term. Asked to serve on the City of Brea's Safety Committee to work together on providing a safe work environment for employees. Education 2017 Grand Canyon University － City , State , USA Master of Science : Psychology Mental Health and Well Being 2016 Grand Canyon University － City , State , US Bachelor of Science : Education Educational Studies 1992 Cypress Community College － City , State , 90630 Associate of Science : General Education GED Skills Extensive customer service Ability to manage work flow of office Microsoft Office proficient Edit and proofread department documents and marketing collateral Works well independently Filing, organizing Letters, documents, invoices, press releases, spreadsheets Meeting planning Create power point presentations for executives Effective communicator, self-starter Purchasing Team player Time management ",15 " SUBSTITUTE TEACHER Skills Computer literate, drivers, listening, natural, packaging, quality, rapport, teaching Experience Substitute Teacher 01/2014 to 11/2014 Company Name City , State Prepare lunch Direct children for recess Aid in teaching class. Teacher aid 08/2011 to 06/2012 Company Name City , State Welcome children and direct them to the proper area for that day. Assist children with assignments and lead them to completion of assignments. Assist with manners and lunch prep. Teach Yoga to students. Attend any field trips and supervise activity. Forklift driver 04/2009 to Current Company Name City , State Safely move any product to the proper location after unloading it from the truck. Check weight and product packaging as its unloaded. Keep all area's clean and clear of trash while production is going. Take care of any paperwork and make sure it is legible. Quality Assurance Technician/ forklift driver 06/2003 to 06/2006 Company Name City , State Performed proportions and weight tests. Printed and checked labels. Checked chlorine and metal detection of each line. Checked in products and conducted temperature verifications for each product. Bailed boxes, loaded tied bails into trucks, unloaded products and any box trucks, arranged products from oldest to newest, and printed labels to tag each product as they came in. Worked closely with drivers and product teams to ensure quality. Education and Training Associate of Applied Science : Business Management July 2012 Fortis College Online City , State Business Management Associate of Applied Science : Criminal Justice March 2011 Fortis College Online City , State Criminal Justice Associate of Applied Science : Automotive Technology June 2008 Lincoln College of Technology City , State Automotive Technology ",3 " FRONT DESK CLERK (FEE BASIS, JOHN D DINGELL VA MEDICAL CENTER) Summary Passionate, results-oriented Customer Service Representative  with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Highlights Effective communicator Expert in building lasting customer relationships Computer Proficient Leadership skills and abilities   Compassionate mentor Team management Skilled multi-tasker Meticulous attention to detail Accomplishments Coordinated dual department functions for team of 10+ employees. Planned and executed all aspects of a major store renovation for hardlines departments of store 55 (Meijer). Preserved an accuracy of 98 % during 3 years of employment at Jackson Hewitt (SoFar, Inc.). Customer Relations: Earned high marks for customer satisfaction, store-wide. Workflow Planning: Implemented new work process flow which increased department productivity. Experience Company Name March 2011 to June 2011 Front Desk Clerk (Fee Basis, John D Dingell Va Medical Center) City , State For Fee Services: Monitored multiline phones Addressed patient concerns weekly about hospital fees incurred outside VA Arranged meetings between Fee Services manager and VA patients Processed claims for VA patients desiring payment of VA approved outside hospital bills, decreasing patient wait time by 30% Screened and assisted VA patients with bill claims against local hospitals Company Name January 2004 to April 2006 Income Tax Preparer, Jackson Hewitt City , State Prepared income tax returns for 180 clients per tax season via data entry Authorized clients for special company loans Maintained returns for returning clients by creating algorithmic paper system Repaired and maintained office computer systems (manually installed systems updates, repaired network printers, and uploaded virus protection systems) Oversaw the office in the absence of office supervisor Company Name April 2003 to September 2003 General Merchandise Clerk City , State Maintained $1000-per-shelf store inventory by keeping shelves stocked Operated electronic stores equipment (including cash registers, pricing guns, and scanners) Assisted 50 customers per day with location of store items, item prices, and party pricing Assisted store manager in systematizing night clean up procedures, helping to save store 10% in costs and manpower Company Name April 2001 to June 2001 Temporary Plant Protection Aide City , State Sterilized and/or confiscated airline passengers' equipment/food entering U S from Foot and Mouth Disease infected countries Screened airline passengers (in foreign languages) about their equipment Organized, generated, and created 1000 pamphlets per month for both passengers and co-workers on procedures for isolating Foot and Mouth Disease in the U S Company Name January 2000 to December 2000 Recruiting Clerk City , State Designed electronic file systems and maintained electronic and paper files. Oversaw the office in manager's absence. Maintained the front desk and reception area in a neat and organized fashion. Interviewed 7 new team members. Maintained test/office materials. Proctored entrance exams to 500 potential employees per week. Arranged 30 interviews for office supervisor per week. Answered multiline phones. Conducted 30 job interviews per week. Set up recruitment events for potential hires. Assisted in maintaining office equipment (including manual. maintenance of copiers, computers, and printers). Maintained employee information/testing materials via data entry. Company Name November 2013 to Current Assistant Pastor/Language Instructor City , State  For Hebrew language classes: Prepared lesson plans for classes. Designed and prepared syllabuses for all language classes . Tutored language learners. Taught language classes using theories in language teaching/learning. Administered assessments for students entering classes for the first time.  Education Wayne State University 2013 MBA : Linguistics City , State , US Wayne State University, Detroit, MI; BA in Linguistics, 12/2013 Wayne County Community College District 2007 Liberal Arts City , State , US Wayne County Community College District, Detroit, MI, AA in Liberal Arts, 06/2007 Northcentral University Master in Education : English as a Second Language City , State , USA Coursework in Education Emphasis in  Expected Graduation Year: 2016 Professional Affiliations Veterans of Foreign Wars, Detroit, MI Military Experience Company Name December 1986 to May 1991 Aircraft Armament Systems Specialist (Weapons Specialist) Weapons Specialist, United States Air Force, Lowry AFB, CO, 12/1986-05/1991 Special Forces, United States 101st Airborne Command, 01/1991-05/1991 Air Force Outstanding Unit Award with one Oak Leaf Cluster Air Force Good Conduct Medal National Defense Service Medal Air Force Overseas Ribbon-Long Tour Air Force Longevity Service Award NCO Professional Military Education Grad Ribbon Air Force Training Ribbon Skills Data Entry, Printers, Clients, Loans, Tax Returns, Clerk, Multiline, Maintenance, Recruiting, Recruitment, Testing, Games, Instructor, Teaching, Training, Weapons, Cash, Inventory, Pricing, Arranged Meetings, Claims, Front Desk, Linguistics ",8 " SALES ASSOCITE Professional Summary Dedicated to motivated to maintain customer satisfaction and contribute to company success. Skilled and committed to addressing customer concerns with speed, accuracy and professionalism. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Core Qualifications SAP Active Listening Skills Certified Forklift Operator Quick Learner Strategic thinker* Experience 10/2016 to Current Sales Associte Company Name － City , State Received and processed cash and credit payments for in-store purchases. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Helped customers apply for the store credit card Met incoming customers and provided immediate assistance. Completed purchases with cash, credit and debit payment methods. Answered incoming telephone calls with professional and knowledgeable responses. ​ 03/2015 to 10/2016 Warehouse Company Name － City , State Ambassador- help train new hires on how to stow items by Amazon standards Stower - Put items on the shelves that need to be put up to be sold to customers or sent to other fulfillment center. Picker - Pick items from the shelves to be shipped to customers. Receive- take items from the boxes that they are delivered in and place them in totes to be stowed on the shelves IOL - Inventory in Odd Locations - I hunt for items that has been stowed wrong, or brought in wrong or needs to be put up by stowers. Destroy- Trained to log in and destroy items that have expired or broken that is not returned to the customer. Also how to do donations to be given to local organizations that are in need. 10/2014 to 03/2015 Warehouse Company Name － City , State Worked for a temporary agency inside of Amazon LLC. Stower - Put items on the shelves that need to be put up to be sold to customers or sent to other fulfillment centers. I was also a coach for the temporary agency for 3 month where I coached new hires during peak season (Thanksgiving and Christmas Holidays). I also give back feedback for quality and productivity and also watch Stowers work to see how they were doing what they could do better, how they were trained and if they had any barriers or problems that they were running into as they were working and then report it back to the supervisor. 08/2014 to 09/2014 Customer Service Company Name － City , State Call center for Bank Of America Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Deposit section, answer calls for customer calls concerning their banks accounts. Making transfers, balance inquires, travel flags, and other inquires that the customer has. 09/2013 to 08/2014 Courier Company Name － City , State Pick up and deliver parts state wide for trucks and heavy machinery. 08/2012 to 08/2013 Barn Assistant Company Name － City , State I worked with the foals until they were two years old: keeping them social, teaching manners, how to lead, stand, be brushed, clipped and helped them adjust to standing for farrier and vet care. There are many things that show horses must learn to accept, as they begin their show careers. I prepared the horses, grooming and braiding for horse shows. I also transported horses to the vet, other barns and show grounds. 04/2011 to 07/2012 Cashier Company Name － City , State Took phone orders and shipped out products to customers. Assessed customer needs and responded to questions. Cleaned and straightened work area. Operated cash register with proficiency. Provided professional and courteous service at all times. Greeted customers promptly and responded to questions. Counted and balanced cashier drawers. 04/2008 to 06/2008 Cycle Counter Company Name － City , State Used SAP to preformed cycle counting for inventory control. I fixed any discrepancies that I found during daily counts in the SAP system. 03/2008 to 04/2011 Assistant Trainer Company Name － City , State I helped train and care for AQHA horses for show and sale. I showed horses for the clients in Florida, Georgia, North and South Carolina at AQHA shows. I transported horses to vet, show grounds and other barns. I lived on the premises, and was responsible for checking on the horses day and night. 10/2000 to 12/2007 Procurement Associate Company Name － City , State Equipment operator working compaction presses and conveyor furnaces. Set up new process under the supervision of plant manager. Shipping and receiving: Shipping clerk: Pulling inventory, packing and shipping product to customers per sales orders. Receiving clerk: Received shipments from other divisions, check packing lists, entered into SAP and placed in inventory. Logistic and Procurement: Used SAP software to issue purchase orders for manufacturing supplies. Issued manufacturing work orders, coordinating with sales department. Placed orders for product to be bought from different divisions within the corporation to be inventoried or used in manufacturing. 04/1998 to 10/2000 Kennel Worker Company Name － City , State Conducted physical exams and other routine health care procedures. Managed shelter for animals and arranging for adoption or euthanasia of confiscated animals. Adhered to high standards of safety, cleanliness and professionalism. Assisted veterinarians in examining animals. Restrained animals during veterinary procedures. I worked for two years as a kennel worker and other odd jobs. Evaluated animals brought in by the control officers and public. Education 1998 High School Diploma Lugoff Elgin High SChool － City , State Skills agency, balance, Call center, cash register, cashier, coach, clients, customer service, cycle counting, Equipment operator, fashion, Forklift Operator, Inventory, Inventory control, Listening, machinery, Strong organizational skills, peak, Pick, Procurement, quality, Quick Learner, Receiving, safety, sales, SAP, Shipping, Strategic, supervisor, supervision, teaching, phone ",10 " STAFF ACCOUNTANT Professional Profile To advance in professional and personal experiences within Finance, Tax Accounting and Management To obtain a Staff Accountant position that will enable me to perform my best using my mathematical, numerical, accounting and analytical ability for the betterment of the organization. Highly proactive professional with 10+ years of experience in accounting and economics. Eager to achieve highest standard of accounting operations and greatest quality of work. Outstanding communication (written and spoken), drafting and computer skills. Strong critical thinking skills. High Proficiency in all computer applications. Remarkable skill at organizing work and resolving problems that arise in day to day activities. In-depth ability to work with difficult clientele in a respectful and courteous manner. Observant, intuitive and conscientious with great attention to detail. Deep ability to develop and institute processes and procedures. Qualifications Microsoft applications Excellent writing skills Research support Analytical skills Independent worker Time management Attention to detail Relevant Experience Accounting Skills Operated computers programmed with accounting software to record, store, and analyze information. Research Investigated and analyzed client complaints to identify and resolve issues. Reporting Maintained status reports to provide management with updated information for client projects. Training Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Experience Staff Accountant 04/2006 to 09/2016 Company Name City , State Manage the annual property tax cycle by filing personal property tax returns, managing the assessment process and approving property tax bills Provide essential support for senior tax professionals in the administration and coordination of tax engagements. Track and maintain client real estate tax data from various sources; municipalities, legal, US Counties, etc. Coordination with administration associates for data tracking, scheduling, and billing. Receipt, review, segregation, and process of postal tax bills and other correspondences received. Senior Management communications and reporting on tax accounting discrepancies in billing. Tax accounting and assessment data entry utilizing Property Tax Management System (PTMS); updating account numbers, collector information, Real property specifics, and other appropriate information. Create/execute notice of value (NOV) variance reporting through established parameters in PTMS Follow through on acquiring necessary refund(s) for erroneous fund dispersals on tax debts Obtain and assess Assessor Property Record Cards (PRC's) to identify land values on properties exceeding established thresholds Monitor Appeals and Hearing deadlines tracking for compliance. Financial Aid Accounting Administrator 06/2004 to 04/2006 Company Name City , State Provide proficient daily accounting processes and procedures in accordance to the established policies within the Financial Aid Accounting Department of Bradford Schools. Execute and analyze financial delinquency reports to determine tuition account Verify and/or write-of debit and credit balances on inactive tuition accounts. Responsible for Month-End financial closing procedures which includes posting to the General Ledger accounts in Solomon Reconcile the corporate account receivables systems against an institution's account payable system. Perform individual account analysis after each month-end closing. Complete financial statement reconciliations to verify any outstanding payments, deposits, service fees, and other forms of funds in transit Write and review check requests for account refunds and route checks to appropriate financial institution. Perform weekly withdrawal calculations to determine account refund or deficit status Provide associate assistance, support, and advice where applicable Prepare and file monthly Sales & Use Tax online. Customer Care Consultant 09/2002 to 04/2003 Company Name City , State Processed request for real estate accounts and loans through telephone communications with prospective clients. Responded to electronic communications regarding loan and general account status Provide staff assistance, support, and advice where applicable Adhered to establish policies and procedures. Performed additional duties as a mortgage consultant to include providing clients with general information on mortgage terms and products, credit ratings and options, and other customer care and support. Computer Programmer 04/1998 to 05/2001 Company Name City , State Maintain and support the Banner CIS utility system by performing upgrades and modifying defects using the Oracle Forms Developer/Designer 2000 with an Oracle database. Full Life Cycle system development and implementation including planning, assisting, recommending, and execution of established plans for implementation Support, recommend, and implement established practices and procedures Quality assurance system testing of Banner utilities processing to include processing meter readings, generating charges, and processing payments Client code implementations and system support, dial-in client system development upgrades and bug fixes, and technical documentations for client specific system enhancements. System Integration Consulting and direct client contact. Performed business documentation for initial client system specifications. Computer Programmer Analyst 06/1996 to 04/1998 Company Name City , State Development and enhancements of software to meet client needs Full Life Cycle system development and implementation Supported and maintained existing system utilizing embedded SQL within the C programming language used to read, update, fetch, and insert rows from a remote database. Client code implementations and system support, dial-in client system development upgrades and bug fixes for client specific system enhancements Operating platforms included OS/2 and Windows Developing, editing, and executing test tables (scripts) for proper performance. Technical documentation of work proposals for assignment scope, test results, and for specific install instructions for customer delivery items, applications, and requirement studies which outlined the customers' systems request. All technical documentation created utilizing Microsoft Word, Excel and other office documentation applications. Education Diploma : Accounting April 2004 Kings College City , State Accounting Bachelor of Science : Computer Science May 1995 South Carolina State University Computer Science Affiliations Member of Institute for Professionals in Taxation (IPT) 2006 - Present NC Notary 2000 - Present Skills Accounting, billing, C programming, closing, consultant, Consulting, credit, Client, clients, customer care, data entry, database, debit, delivery, documentation, editing, Senior Management, fetch, filing, Financial, Forms, Full Life Cycle, funds, General Ledger accounts, legal, managing, Excel, office, Windows, Microsoft Word, month-end closing, Oracle, Oracle database, Designer 2000, Developer, OS/2, processing payments, policies, processes, proposals, Quality assurance, read, real estate, reporting, requirement, Sales, scheduling, scripts, Solomon, SQL, System Integration, tables, Tax accounting, Tax, tax returns, Technical documentation, telephone, upgrades, utilities ",18 " CONSULTANT Highlights Employee relations Performance management strategies Excellent interpersonal and coaching skills Course Prep for SHRM-SCP (May 2017) Employee handbook development Event management Manager coaching and training Employee relations Hiring and retention Experience Consultant Aug 2015 to Current Company Name － City , State Create professional business presentations. Contacted new and existing customers to discuss how specific services could meet their needs. Developed innovative business plans and sales strategies for customers.  Rese arched economic processing factors to determine the best process and sales strategies. Coordinated and managed major proposal processes from initiation to implementation. responses. Formulated a comprehensive business plan complete with clear and actionable sales goals and targets. Analyzed client requirements, created a business plan and drove strategy development. Planned and negotiated media buys, including TV, radio, print and digital. Director Apr 2012 to Aug 2014 Company Name － City , State Carefully selected, developed and retained qualified staff, as well as trained [number] new staff annually. Created annual goals, objectives and budget and made recommendations to reduce costs. Assisted in the design and execution of programs that contributed to a [%] growth of the organization in the [year] fiscal year. Administered, directed and coordinated the activities of the agency. Served as liaison between management, clinical staff and the community. Expertly planned, coordinated, organized and directed all operations of the agency. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Organized and led weekly personnel meetings with [number] team members. Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Created and implemented the exit and interview program process. Advised top management on appropriate employee corrective actions. Ran the bi-weekly payroll process. Director Jul 2009 to Current Company Name － City , State Created and implemented the exit and interview program process. Created and modified job descriptions within all departments. Facilitated monthly meetings to develop strategies that would positively influence workplace relationships. Maximized company revenue by [Action taken] . Identified key growth opportunities for the business through [Action taken] . Managed the day-to-day tactical and long-term strategic activities within the business. Reduced and controlled expenses by improving resource allocation. Represented the agency to government, funding and field sources at meetings and conferences. Addressed program and policy issues, developed best practices and improved service delivery. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Negotiated and reviewed business contracts and financial models with profitability and financial success in mind. Reviewed federal and state laws to confirm and enforce company compliance. Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Human Resource Manager Jun 2007 to Sep 2009 Company Name － City , State Increased the employee base by [Number] % to meet changing staffing needs. Implemented an innovative employee incentive program, which resulted in a [Number] % increase in staff productivity. Recruited and interviewed [Number] applicants per [Time period] . Answered employee questions regarding [Topic] and [Topic] and resolved any issues. Advised managers on organizational policy matters and recommend needed changes. Conducted new employee orientation to foster positive attitude toward organizational objectives. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Identified staff vacancies and recruited, interviewed and selected applicants. Directed personnel, training and labor relations activities. Human Resource Assistant Jun 2003 to Sep 2007 Company Name － City , State Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. Improved accuracy of payroll journal entries by developing and implementing a payroll reconciliation tool. Accurately processed data, validation and transmission for weekly, semi-monthly and sale payrolls. Prepared and filed sales and use tax returns, telecommunications tax returns, gross receipts returns, franchise tax returns, annual reports and other miscellaneous filings. Education Management Holmes Community College － City , State Master of Science , Counseling Education and Education Psychology Psychology Mississippi State University Counseling Education and Education Psychology Psychology Bachelor of Science , Business Administration College of Business and Professional Studies, Mississippi University for Women Business Administration Skills Revamped the orientation process for all new hires, which was implemented company-wide. Successfully decreased staff turnover by [Number] % in [Number] months.  P rovided assistance in resume building, training, and career path development.   Reduced employee turnover by 10%.  Created [Number] -week virtual training sessions for a [Program type] certification program. Qualifications ",11 " ROOM CHEF Summary Motivated, personable professional with broad range of food and beverage experience, as well as experience with some of the world's leading hotel management companies in customer service and guest relations. Very quick learner and great when performing alone or with a team. Flexible and versatile, very organized, and eager to anticipate challenges at a higher level. Highlights Sous vide technique Contemporary sauce work Food handlers card Focused and disciplined High volume production capability Well-tuned palette Focus on portion and cost control Inventory management familiarity Scheduling proficiencyStandard operating procedures Problem resolution Deadline-oriented Microsoft Office Spreadsheet development Employee training and development Safety-oriented Superior communication skills Team player Conflict resolution Skilled multi-tasker Excellent judgment Adaptable Organized Fast learner Staff training and development Data management POS systems Scheduling Accomplishments Nominated/Awarded Group Leader at The Culinary Institute of America Experience Room Chef May 2014 to September 2015 Company Name － City , State Responsible for the daily operations of kitchens for both casual dining restaurant and fine dining steakhouse, as well as management of the steakhouse front of house operations. Experience includes scheduling, payroll, and overall management of 20+ employees, training and development, creating seasonal menus, inventories, purchasing and receiving and assisting in the organization and delegation for large functions and special events. Through costing and menu changes, reduced food cost percentage in both restaurants by 10%. Slashed the time required to conduct monthly inventories for all food and beverage outlets by completely redesigning the structure and organization of inventory sheets and data input sheets. Line Cook July 2012 to May 2014 Company Name － City , State Responsible for both pantry/garde manger and sauté stations, assisted in daily prep and production of all menu items, as well as preparation and execution of high-volume functions. Worked with a small, tight-knit team and a constantly changing menu (rotated monthly), which allowed for more freedom of creativity and involvement in menu development. Multiple ideas for popular nightly specials were added to the permanent monthly menus. Room Dining Server July 2011 to July 2012 Company Name － City , State Delivered meals to guest rooms, providing full tableside service to guests for all meal periods. Set tables per order, assisted in plating and presentation; assisted guests with all requests pertaining to food and beverage as well as other hotel departments and amenities. Assisted pastry kitchen and garde manger stations in preparing items for amenities. Performed departmental tasks such as conducting monthly inventories, daily requisitions, and participation in a regimented daily cleaning and organization schedule. Utilizing pairing knowledge gained from studies for the Court of Master Sommeliers when speaking with guests, increased overall sales of wine for In Room Dining by 20%. Patisserie Attendant / In Room Dining Order Taker January 2010 to July 2011 Company Name － City , State Patisserie - Responsible for all daily business operations including arranging and serving freshly-made desserts and pastries, coffee and espresso beverages, having very broad knowledge of the ingredients and execution of all products, storing and holding perishables in accordance with health code, including FIFO and temperature logging, sanitation and cleanliness standards, and recording inventory, purchasing and receiving orders. In Room Dining - Answered guest and in-house calls pertaining to in room dining orders, as well as expedited orders, working closely with the kitchen, setting tables, arranging and expediting the delivery of daily hotel welcome amenities as well as many in-house conferences and functions. In Room Dining - Streamlined processes regarding amenities, communications to those on future shifts, and redevelopment of printed restaurant menus for both MoZen and Pierre Gagnaire's Twist. Cafe Barista November 2008 to November 2009 Company Name － City , State Created specialty coffee and espresso drinks, as well as a variety of hot and cold sandwiches, desserts and pastries. Experience and daily tasks included keeping daily inventories, practicing standard food safety procedures, and maintaining a safe, clean and sanitary work environment. Commis / Extern September 2007 to January 2008 Company Name － City , State Assisted in daily prep and production of all menu items. Participated in preparation and execution of high-volume functions. Trailed and trained in all kitchen areas, such as the hot line, raw bar, garde manger, purchasing and receiving. Professional Achievements Court of Master Sommeliers - Introductory Sommelier Certificate 2013 Acadiana Culinary Classic - assisted Chef Jeremy Conner of Village Café, winning one gold medal and three bronze medals in multiple dish categories 2014 Soiree Royale Culinary Competition - 2nd place winner in meat category. Education Associate of Science : Culinary Arts , 2008 The Culinary Institute of America － City , State , US Coursework in Hospitality and Tourism ManagementHotel and Restaurant Administration coursework Voted Group Leader of graduating class. Personal Information Additional Information Skills Business operations Costing Creativity Special events Food safety Inventory Payroll Purchasing/receiving Scheduling ",14 " QUALITY ASSURANCE ASSOCIATE Summary Enthusiastic Chemist eager to pursue a lasting career in the Agriculture industry. Detail-oriented Chemist with expertise in the instrumentation, physical and wet chemistry, and formulation as well as coordinating testing and development. Highlights HPLC GC FTIR UV-Vis Physical Chemistry techniques GMP/GCP Accomplishments Led the pre-formulation and formulation development of a topical cream and gel for psoriases which successfully entered clinical trials. Experience 01/2011 to Current Quality Assurance Associate Company Name － City , State Preparation, configuration, execution and authoring of reports for IQ, OQ and PQ protocols for Labware LIMS and Trackwise Systems Managed quality systems change control, site training, deviation and CAPA compliance programs for Eisai. Other responsibilities include: Administration and development in Trackwise, Plateau Learning Management System and Labware LIMS systems QA oversight on all validation activities for Plateau Learning Management System Deviation investigations, CAPA and SOP review for site engineering automation systems Developed and provided training on local and global change management, cGMP and deviation/CAPA compliance processes to site personnel Reviewed and approved Master Batch Records (MBRs) and Lot Packaging Records (LPRs) for commercial batch release. Work within QA audit department for regulatory site audits and assist in responding to regulatory inspection observations. Support the Clinical organization by providing oversight to the clinical lot record packaging, specifically, review and provide a disposition decision for packaged clinical trial material. 01/2005 to 01/2011 Senior Researcher Formulation Company Name － City , State Lead formulation chemist in the design and execution of development programs to deliver specific topical and lyophilized product attributes. Designed studies to substantiate formulation excipient choice, use levels and desired product aesthetic attributes Responsible for preclinical and toxicology study drug product manufacture and testing Generated and interpreted study data to determine physicochemical stability Drug excipient compatibility studies and other relevant studies, including solubility/pH-solubility profiles, pKA, partition coefficient studies during formulation development process Communicated formulation development program status, goals and timelines to senior management by: Writing detailed technical reports on completed formulation development programs and periodic reports of on-going programs Performed a bi-monthly series of technical presentations to the product development group and regularly presented data at monthly local project team meetings Scale-up process development of cream formulation and lyophilized parental formulations. Assisted in the preparation of the Chemistry, Manufacturing & Control(CMC) sections of IND, ANDA and NDA submissions Evaluated clinical and scientific literature to identify potential product differentiators and new product opportunities Employed chromatography, spectroscopy and spectrophotometry techniques. 01/2003 to 01/2005 Quality Control Chemist Company Name － City , State Responsible for performing dissolution testing, content uniformity, acid resistance and assay of solid oral dosage products in a cGMP environment Managed the stability program for all oral solid dose products Performed USP-NF Compendial testing to ensure raw material compliance utilizing analytical and wet chemistry techniques Investigated out of specification and out of trend data with appropriate CAPA. Authoring and technical review of analytical SOPs 01/2001 to 01/2003 Quality Control / Analytical Chemist Company Name － City , State Responsible for performing physical and chemical cGMP testing of ophthalmic formulations Performed raw material, in process and finished product testing as well as method transfers to Quality Control Developed and validated stability indicating compendial and non-compendial analytical methods in accordance with ICH and FDA guidelines 01/1998 to 01/2001 Chemist / Supervisor Company Name － City , State Supervision of a busy contract laboratory Responsible for running, developing and validating methods for wet chemistry and ICP, AA and GFLAA instruments Responsible for preparation of reports and communication of results to customers 01/1995 to 01/1997 Chemist Company Name － City , State Performed toxicological screening and conformational studies using GC/MS on horse serum and urine for illegal or banned drugs and their metabolites Conducted both qualitative and quantitative analysis. Education 2014 Master of Science : Chemistry University of North Carolina － City , State , US 1996 Bachelor of Science : Forensic Science Michigan State University － City , State , US Presentations Performed a quarterly series of technical presentations to the product development group and regularly presented data at monthly local project team meetings. Presented data and formulation recommendations to senior leadership Skills HPLC, GC, Physical Chemistry, UV/VIS ",8 " SALES ASSOCIATE Summary Experienced Manager at HyVee Grocery Store with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Self-motivated and dependable while achieving high performance with minimal supervision.  Demonstrated the ability to complete tasks accurately despite interruptions and competing demands. Detail-oriented and organized Transportation Logistics Coordinator offers comprehensive background in transportation management. Expert in transportation operations, waste prevention and safety compliance. HyVee  with broad background, including management, customer service and general warehouse operations. Vast experience in all aspects of loading and transporting materials. Resourceful Hyvee and Retech with 2 years Hyvee and  ReTech 1year in warehouse and inventory management. Specializes in increasing efficiency and accuracy in shipping and receiving operations. Hyvee and ReTech  trained in supply chain management with extensive knowledge of enterprise deployment systems. Hardworking [ specializing in efficient loading of merchandise and on-time deliveries. Versed in all operational and financial aspects of fleet management, quality control, inventory control and customer service. Successful 16+ year career in shipping and supply chain management. Dynamic and results-oriented delivery professional specializing in business operations and transportation management. Excels in organized recordkeeping and client relations. Demonstrated the ability to complete tasks accurately despite interruptions and competing demands. Experienced  with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Self-motivated and dependable while achieving high performance with minimal supervision.   Creative professional with extensive project experience from concept to development.  Skills Quick learner Training and development Change management Reports generation and analysis Time management skills  Operations management Excellent communication Excellent communication Client-focused Excel in management, maintenance Experience 03/2007 to 03/2008 Sales Associate Company Name － City , State Engage with the store team and customers to provide excellent customer service •Display a positive attitude and promote teamwork •Exhibit professionalism in appearance and conduct •Follow store procedures in running the cash register and take initiative in doing store tasks •Stock, price, and organize products •Maintain cleanliness inside and outside of store 06/1998 to 09/2015 Crew Member Company Name － City , State • Maintain a fast speed of service, especially during rush times  • Take orders from customers and input their selections into the restaurant's computer systems  • Assemble orders on trays or in bags depending on the type of order • Process large orders for events • Count down your till at the end of each shift and deposit money in the safe • Clean your station thoroughly before, during and after each shift  • Respond to guest questions, concerns and complaints and make sure they leave satisfied  • Follow all restaurant safety and security procedures • Arrive on time for all shifts and stay until shift completion Followed all company safety standards, including food quality and sanitation procedures. Vacuumed and cleaned offices and common areas, emptied trash cans and restocked restroom supplies. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks. Performed additional tasks to keep the dining room running smoothly. Used hot water, dish cloths and sanitizing cleaning products to wipe down areas in the kitchen where food had been prepared. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Greeted guests in a pleasant and courteous manner. Operated check stand equipment including cash register, scanner and scale. Prepared the buffet and salad bar for dinner service. Delegated tasks to team members to optimize productivity. Emphasized fast, friendly customer service. Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink. Conducted price checks for cashiers and service clerks. Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room. Greeted all customers. Built attractive holiday and seasonal displays for merchandising program. Hand-washed dishes and glassware thoroughly. Sprayed all racked items with hot water to loosen and remove food residue. Educated guests on daily specials and menu offerings, enabling them to make decisions on appetizers, entrees and desserts. Maximized table turns and rotated seating for maximum guest satisfaction. Devised unique events and special promotions to drive sales. Promoted and endorsed the company to bring in new business. Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu. Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu. 17 years merchandising experience. Fulfilled special order requests, including special occasion cakes and party platters. Checked out customers and bagged items quickly. Correctly calculated charges, issued bills and collected payments. Maintained facility compliant with health codes, sanitation requirements and license regulations. Ensured that tables were kept neat by clearing away dirty dishes, wiping down tables and refreshing soft drinks and water glasses. Complied with health and sanitation practices and procedures. Executed cash transactions quickly and accurately. Served guests food as soon as it was prepared, which helped to ensure that it was eaten at the proper temperature. Directed and managed all functions of the dairy, frozen, produce and bakery departments. Stocked displays with new and transferred merchandise. Routinely checked menus to verify they were current, clean and wrinkle-free. 04/2009 to 09/2016 Stock Associate/ Stock management Company Name － City , State Resolved customer problems by investigating issues, answering questions and building rapport. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales. Offered direction and gave constructive feedback to motivate team members. Informed customers about all product lines and services offered by the company. Marked clearance products with updated price tags. Worked as a team member to provide the highest level of service to customers. Helped customers select products that best fit their personal needs. Created strategies to develop and expand existing customer sales, which resulted in a 50% increase in monthly sales. Kept the showroom clean and maintained neat, orderly product displays. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Performed assigned projects and completed checklists in an efficient and accurate manner. Oversaw all daily operations  Received and processed cash and credit payments for in-store purchases. Described use and operation of merchandise to customers. Shared product knowledge with customers while making personal recommendations. Exceeded personal sales goals for 4 quarters in a row. Communicated information to customers about product quality, value and style. Placed special merchandise orders for customers. Opened and closed the store, which included counting cash drawers and making bank deposits. Recruited, hired, developed and retained retail talent for the company. Built and maintained effective relationships with peers and upper management. Educated customers on product and service offerings. Maintained friendly and professional customer interactions. Answered customers' questions and addressed problems and complaints in person and via phone. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Processed shipments and maintained organized stock shelves. Kept current on market and product trends to effectively answer customer questions. Held each team member accountable for achieving brand and performance goals. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Consulted with customers on the latest styles and trends. Managed team of 20 employees concentrated in whole store. Verified that all merchandising standards were maintained on a daily basis. Offered exceptional customer service to differentiate and promote the company brand. Communicated store policy violations to the leadership team in a timely manner. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Exceeded targeted sales goals by 30%. Delegated work to employees based on shift requirements, individual strengths and unique training. Processed an average of 15-20 on average per hour transactions each day in a timely manner. Maintained visually appealing and effective displays for the entire store. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Demonstrated that customers come first by serving them with a sense of urgency. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Kept an eye on building premises for loss prevention and security purposes. Attended 10 team meetings each month to voice concerns and offer constructive feedback to others. Processed all sales transactions accurately and in a timely fashion.. Served as liaison between customers, store personnel and various store departments. Answered customers' questions and addressed problems and complaints in person and via phone. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Compiled weekly monetary reports and records for store managers. 10/2016 to 10/2017 Hand Packer Company Name － City , State •Safety First. Understand and follow all safety procedures, utilizing appropriate safety equipment at all times. Know and obey all traffic and safety laws/regulations. •Remove chex, bloods, grade B, dirts and cracks made by the packing process. •Be responsible for obtaining correct boxes to pack the eggs. •Pack and label boxes correctly. •Follow Standard Operating Procedures and Good Manufacturing Practices. •Responsible for carrying out food safety and quality duties and following the SQF polices/procedures as it relates to their job duties. •Will report any food safety and quality issues/concerns to their manager and/or quality team. •Follow all GMP's and food quality and safety guidelines. •Maintain a safe, clean and organized work area at all times. •Keeping work area safe and clean, according to HACCP standards. •Keeping all egg cartons, sleeves/flats, cubes, cases and open pallets clean and free from contamination to ensure the highest food quality and food safety. •Report any problems to Processing Management. •Perform all other tasks that are requested by management. 07/2017 to 10/2018 Assembler Tech Company Name － City , State Read and interpret drawings, diagrams, blueprints, specifications, schematics, work orders, or reports.  Test product to ensure conformance to specifications.   Set up test apparatus to conduct functional, operational tests to evaluate performance and reliability of prototype or production models.  Review work activities with management.  Perform other duties as assigned by management. Hours are 6-2:30pm Monday- Friday. Overtime often required Must have Mechanical Assembler experience This position is responsible for lay out, build, test, analysis, repair, and modification of production components, equipment, and systems.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to frequently stand and/or walk for long periods of time throughout the day. The employee must occasionally lift and/or move up to 50 pounds unassisted. Visual acuity is required by this job when assembling/testing electrical components. Education and Training 2000 High School Diploma : Basic Fort Dodge High School － City , State , United States 3.0 GPA 2013 Diploma : auto body Iowa Central Community College － City , State , United States Completed professional development in Auto Collion  Completed continuing education  3.2 GPA Certifications Member Institute of Logistics and Transport (MILT) Experience Customer Satisfaction Achieved high customer satisfaction for professional installation of [equipment]. Machine Troubleshooting Performed effective troubleshooting of [machines/systems]  [Number] per [week/month/year]. Purchasing Maintained inventory of spare parts inventories and completed purchase requisitions as necessary. Requisitioned new supplies and equipment. Completed tear downs of existing structures and prepared for new construction. Project Management Used GSupply Solutions ShopTrakker to manage projects. Quality Control Identified and moved empty and broken pallets to proper areas.Adhered to quality control procedures and documented quality checks. Quality Control Identified and moved empty and broken pallets to proper areas.Adhered to quality control procedures and documented quality checks. Scheduling Scheduled and tracked all repairs.Tracked and processed purchase of parts to accounts payable.  Project Planning Provided project controls, cost estimation, and other business support services to technical line management. Programming Programmed general maintenance machinery including lathes and band saws. Cleaned all construction areas to avoid hazards. Inventory Control Restocked and organized items as necessary and as directed. Operation Monitoring Watched indicators to make sure machines were working properly. Quality Control Identified and moved empty and broken pallets to proper areas.Adhered to quality control procedures and documented quality checks. Documentation Reported and documented unsafe conditions, equipment and/or injury. Product Inspection Inspected products to ensure highest quality. Vendor Management: Saved 8% on supply costs by working closely with suppliers to ensure components met department quality standards. Machine Set Up Gave directions to other workers regarding machine set-up and use. Preventative Maintenance Serviced equipment daily, reducing the need annual new equipment, leading to cost savings of $90,000. Machine Repair Detected machine malfunctions and problem-solved accordingly.Repaired, maintained and replaced parts on dies. Equipment Maintenance Performed routine maintenance on equipment on as-needed basis. Testing Inspected and tested machinery and equipment to diagnose machine malfunctions. Inspection Inspected electrical systems, equipment, and fixtures to identify safety hazards for replacement or repair.  Crew Management Interviewed, hired, trained and evaluated team of 25 construction employees. Safety Audit Led monthly safety audits to monitor employee behavior and ensure safe compliance with company policies and safety regulations. Maintenance Reduced equipment downtime by 25% through planned maintenance. Supervision Trained contract workers to perform general warehouse duties to company standards. Blueprint Reading Read blueprints, work orders, and production schedules to accurately determine job instructions and specifications. Training Responsible for providing vision and guidance to a group of 20 construction employees, training them on sufficient project plans and procedures. Performed heavy labor such as lifthing up to 50 pounds and hauling. Problem Diagnosis Used operational knowledge of systems, parts and components to solve problems that arose during assembly. Highlights Automated paint mixing Tools maintenance Color matching Dent filling Estimate preparation Collision repair Surface preparation Customer service skills Strong work ethic Construction health and safety Basic math skills Labor relations Construction means and methods Blueprint reading and interpretation Power tools Accurate measurements and estimates Quality management systems Production line/assembly line  Safety understanding Blueprint interpretation Solid independent worker Dependable independent worker Strong interpersonal skills Deadline driven Direct labor crew training Exceptional problem solver Quality control Team player Demolition Detail-oriented Customer service experience Strong communication skills Strong organizational skills Leadership Flexible work schedule Strategic project planning Blueprint reading OSHA Certified Excellent plan comprehension Lifting up to 100 lbs Timely project completion Hiring and staffing Good at following instructions Solid communication skills OSHA regulatory compliance English fluency Manual labor skills Establishing goals and setting priorities Managing large crews High school diploma Interests Racing car on the race track Help my wife Watching football and baseball. Work on cars  Spend time with family Languages English Personal Information Well, I am 37 years old. Born and rasied in Fort Dodge, IA. Also, married to Cassie Short my wife of the 3years. But been with her for 7 years total. Having a baby in April of 2019. My wife and have a dog. He is very hyper dog but a very good protector.  ",10 " INFORMATION TECHNOLOGY BUREAU DEPUTY DIRECTOR Professional Summary Senior Information Technology Professional with more than fifteen years of experience directing and managing large and complex IT Operations and Data Center. Resourceful thinker, methodical problem solver, and analytical in all facets of technical management. Proficient at educational and advanced enterprise related technology solutions. A strong, decisive leader who leads by example and hardworking professional focused on results and details.  Fully bilingual in English and Spanish. Core Qualifications IBM Enterprise z System & x Servers Microsoft Windows VMWare ESX Cloud Computing Operating Systems (Microsoft Windows, z/OS, zVM, AIX, SUSE Linux) Databases (SQL, DB2, ORACLE, ADABAS) Tools (Office, Project, Visio, SharePoint, Exchange, MSCCM, SolarWinds Orion, Tivoli, Track-It!) Communication & Security (Frame Relay, MPLS, FCIP, Enterasys, CISCO, Fortinet) Experience Company Name January 2010 to Current Information Technology Bureau Deputy Director City , State Oversee and lead the Infrastructure & Operations IT Service, 24x7. This includes the supervision of four divisions: (1) Programming & Applications; (2) Networking & Communications; (3) Desktop Services & Support; and (4) Operating Systems & Database. Performance management and KPIs. Key Accomplishments: Oversees a department of 140 contractors and employees. Manages infrastructure data network of 9,300 users, 250 sites. Evaluates direct cutting edge technology solutions for the implementation of 53 IT projects. Company Name October 2009 to January 2010 Information Technology Director City , State Provided technical leadership to a data center and technical supervision of analysts, programmers, database administrators, and network as well as the support personnel. Key Accomplishments: Managed Data Center for 900 employees. Developed an innovation and technological portfolio of IT projects in Vocational Rehabilitation Administration. Supported department documentation digitalization initiatives at the Department of Labor. Company Name July 2004 to August 2009 Senior IT Project Manager City , State Delivered technical direction for a multimillion dollar Monitoring and Controlling System. Key Accomplishments: The total amount managed was 185 plants of filtration water and sewer water treatment with 1,540 facilities through the PR Island. SCADA - Supervisory Control and Data Acquisition). Technical supervised the software analyst, programmers and database administrators during the software development and implementations of Department of Health compliance systems. Career Notes. Company Name January 2003 to June 2004 IT Business Consultant City , State Assist in computer network & voice integrator in over 11 Medical Center locations.Consulted for individuals and organizations in information technology business solution. Company Name January 2003 to August 2004 Information Technology Business Consultant City , State Assist in computer network & voice integrator in over 11 Medical Center locations. Consulted for individuals and organizations in information technology business solution. Company Name January 2003 to June 2003 Professor City , State Taught courses in (1) Optical Networking; (2) System Analysis and Design. Company Name September 1999 to August 2003 Professor City , State Taught graduate courses in (1) Data Communication, Networks and Distributed Processing; (2) Computer Concepts and Programming Tools; (3) Relational Databases. Education Capella University Ph.D. : Organization and Management City , State , US Inter American University Educational Computing City , State , US Educational Computing University of Puerto Rico BSBA : Finance & Computers City , Puerto Rico Finance & Computers Languages Fully bilingual in English and Spanish. Additional Information Awards & Honors Computerworld Honors Award Laureate Medal, California, April 2001. Chamber of Representatives of Puerto Rico- Achievement Award, June 2000. AITP Distinguished Information Science Award in the Government Sector, from Association of Information Technology Professionals, Puerto Rico Chapter, October 2000. Skills ADABAS, AIX, analyst, Application Development, Budgeting, business solution, CISCO, Coaching, Databases, Database, Department of Health, direction, documentation, edge, English, Forecasting, Frame Relay, IBM, DB2, information technology, innovation, leadership, Linux, Notes, Mentoring, Exchange, Office, SharePoint, Microsoft Windows, Enterprise, network, Networking, Networks, Operating Systems, OS, ORACLE, Performance management, personnel, PhD, PR, Process Improvement, Programming, Project Management, Rehabilitation, Relational Databases, SCADA, Supervisory Control and Data Acquisition, Servers, software development, Spanish, SQL, Staff Supervision, supervision, System Analysis and Design, Technical Management, Telecommunications, Tivoli, Track-It, Visio, water treatment ",2 " PRODUCT PHOTOGRAPHER Summary Enthusiastic Photographer committed to delivering promised results and remaining true to a unique artistic vision. Highlights Proficiency in Photography Results-oriented Adobe Photoshop Capture one Proactive approach to problem solving Excellent workflow management Lighting expert Freelance Work Second/Associate photographer, assistant, intern, post possessor Weddings, Mitzvahs, Portraits Barrie Anne Photography – Philadelphia, PA Jeremy Messler Photography - Cherry Hill NJ C & C Studios – Chalfont, PA Commercial jobs Onestop.com for The Frye Company Barney's New York and Company Too Fast Apparel – www.toofastonline.com ​ Experience Product Photographer June 2014 to Current Company Name － City , State Collaborated successfully with a variety of personalities and work styles. Photograph product for web store. Retail store and support the live show. Photographer May 2013 to March 2014 Company Name － City , State E-commerce Photographer. Photograph product for web store. Retail and whole sale websites. Skin retouching, background removal, special effects, color correcting & batch editing. Photograph editorials. Catalogs, look books, and banners. Scheduled models for shoots Photographer October 2012 to May 2013 Company Name － City , State Editorial and product photographr. E-commerce and print. Cropped, manipulated and performed color-balance for final images. Education Associate of Science : Photography , 2012 Antonelli Institute of Art and Photography － City , State Excelled in course work related to:Fashion Photography and Portraiture High School Diploma : 2009 North Penn High School － City , State Skills Desktop Publishing Software: Photoshop, Capture One, Lightroom ​Strong Communication Skills Great with Creative Problem Solving ",16 " INFORMATION TECHNOLOGY (INTERNSHIP) Summary MBA graduate specialized at a Business Management of the industries institution which crosses the fields such as healthcare, and IT to compare the optimal practices between the major players. To obtain an analyst position, utilize professional Skill and Knowledge in business. Preferably in business analyst. Skills Language: Chinese, English and Japanese Professional Skills: Microsoft Office, Excel, Power Point, Word, Outlook, SQL, Adobe Suit, Flash, Photoshop, Illustrator,  3D Max  Others: PHP, Java, C#, Visual Basic, HTML, Cording, Programming, Customer relationship management (CRM) ERP System, RFID, E-Commerce, Electronic Product Code (EPC) Financial Accounting, Human Resources, (HR) Business Marketing, International Trade (Import and Export) App Development SEM, analysis, QMS Statistics, Healthcare. ? Experience July 2014 to September 2014 Company Name City , State Information Technology (Internship) Examined problems between users and systems. Worked at different stations of hospital, including:ER, Registration, Pharmacy, Central Sterile Supplies Department (CSSD), and Medical Supplies store room. September 2013 to December 2015 Company Name City , State Business Analyst Worked with Tourism Bureau to publish ""Taiwan Hot Spring Voucher"" in order to promote Taiwan. Generated 3K followers  in Facebook Fan page within 3 months Built and designed official website. May 2012 to January 2015 Company Name City , State Chief Executive Officer Expand five new business sites, two located at the large- scale department stores in the country Planned for cultural events, including Simple Life Festival in Taipei and Shanghai China. Launched limited edition custom dress with bloggers, created record sales. 100 customer dresses were sold out within 4 hours. Increased sales by 25% in two quarters. September 2011 to June 2013 Company Name City , State Campus Youth E- Service Volunteer Planned summer and winter camps for kids who lack educational resources. Team lead and Recorder Education 2016 Metropolitan State University City , State , USA Business Administration and Management MBA Master of Business Administration (MBA)  International Trade Organizational Behavior Finance and Accounting  GPA 3.7? 2015 National Taipei University of Nursing and Health Science City , State , Taiwan Information Management Bachelor of Science Bachelors of Information Management Information Technology ERP (Enterprise Resource Planning) Recruited to Top 3 Schools based on Academic Achievement  2015 Global Language Institute City , State , USA English English Dialect and Language Excelled in English Write,Read and Speak English Chose to be Graduation Speaker for the Classs GPA 3.4 ",2 " CAD DESIGNER Summary Personable CAD Designer/Drafter who communicates openly and effectively with all involved, from construction site workers to company CEOs. Successfully sees projects through from initial planning stages to completion.Highly skilled with broad expertise. Successful at anticipating future issues and implementing creative solutions. Highlights Land development planning Erosion and sedimentation control Technical plan execution Civil 3D AutoCAD specialist Water piping design Complex problem solver Advanced critical thinking Strong decision maker Map creation software Topographic studies Surveying Local municipality projects Land use approval process Construction surveying Permit applications Inland Empire regional knowledge Highly accurate Independent worker Experience CAD DESIGNER 01/2002 to 01/2003 Company Name City , State Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits.Surveyed project sites to establish reference points to guide construction.Monitor construction site progress and managed issues that arose. CAD DESIGNER 01/2003 to 01/2004 Company Name City , State Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits. SURVEY TECH 01/2004 to 01/2007 Company Name City , State Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits.Surveyed project sites to establish reference points to guide construction.Monitor construction site progress and managed issues that arose. CAD DESIGNER 01/2007 to 02/2008 Company Name City , State Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Advised the project manager regarding construction material costs and quantity calculations.Implemented complex design software and drawing tools to plan and design transportation and hydraulic systems. CAD DRAFTER 05/2008 to 06/2008 Company Name City , State Drafted detailed drawings of structures, specifying dimensions and materials needed.Reported on status of design process and cost analysis to project manager.Collaborated with builders to see that construction was in line with drawings and designs. MARKETING REP 07/2008 to 02/2009 Company Name City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Processed applications, payments, corrections, endorsements and cancellations.Called warm leads each week to expand client base.Promoted agency products to customers in person, on the telephone and in writing.Prepared necessary paperwork to process insurance sales and renewals. MARKETING REP 02/2009 to 04/2009 Company Name City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Processed applications, payments, corrections, endorsements and cancellations.Called warm leads each week to expand client base.Promoted agency products to customers in person, on the telephone and in writing. MARKETING REP 04/2009 to 06/2011 Company Name City , State Promoted agency products to customers in person, on the telephone and in writing.Processed applications, payments, corrections, endorsements and cancellations.Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. MARKETING REP 01/2011 to 02/2012 Company Name City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Processed applications, payments, corrections, endorsements and cancellations.Called warm leads each week to expand client base. DEPARTMENT SUPERVISOR 03/2012 to 05/2014 Company Name City , State Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Fulfilled customer shipping needs using UPS and USPS methods.Completed weekly schedules according to payroll policies.Maintained daily record of all transactions.Worked closely with the district manager to formulate and build the store brand.Contributed to merchandising ideas at team sale meetings. CAD DESIGNER 05/2014 to 06/2015 Company Name City , State Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits.Surveyed project sites to establish reference points to guide construction.Monitor construction site progress and managed issues that arose. Education High School Diploma : GENERAL EDUCATION 1995 CANYON SPRINGS HIGH SCHOOL City , State , USA Academic Achievement Award in Art Captain of the basketball team Art Mt San Jacinto Community College City , State , USA Skills Civil 3D, AutoCAD, Civil Engineering Drafting, Office Skills, Coaching, Customer Service, Documentation, Leadership, Marketing, Problem Solving, Relationship Building, Self-Starter, Sorting, Troubleshooting ",1 " TEACHER Summary Highly motivated and hard working Medical Assistant with knowledge of technical and medical support and excellent communication skills seeking an opportunity to contribute to the daily duties and responsibilities in a clinical and administrative capacity. Clinical Skills- Medical Terminology, Anatomy and Physiology, positioning & draping patients in preparation for examinations, measuring/recording vital signs (blood pressure, temperature, pulse, respiration, height & weight,) administering oral medications & providing patient education, administering injections (IM, ID, Sub-Q, Z-track technique,) performing phlebotomy (Butterfly, Vaccutainer, Needle & Syringe, Capillary,) current Cardiopulmonary Resuscitation Certification, and cleaning & sterilizing examining rooms and equipment. Administrative Skills- Customer service experience, proficient with Microsoft Office Suite and various operating systems, scheduling appointments for multiple Doctors with various software applications, knowledge of ICD-9 and CPT billing & coding procedures, handling co-payments & verifying insurance, inputting patient information into patient files, competent with standard office equipment & procedures, and excellent interpersonal communication skills-verbal and written. Experience 01/2013 Teacher Company Name － City , State Taught Letters, Numbers, and Arts and Crfts to 3 and 4 year olds. Monitored children during general classroom periods such as lunch and nap times. Cleaned all areas of the classroom at the end of the day. 01/2012 Medical Assistant Company Name － City , State Measured and Recorded vitals, Assisted Doctor with examinations, Administered injections, Cleaned and sterilized equipment, and performed light front office duties, Documented patient information with portable computers and EMR software, and Provided patient education. 01/2011 Medical Assistant Company Name － City , State externship Measured & Recorded Vitals, Performed range-of-motion exercises, Administered ultra-sound exams, prepared examination rooms, and provided excellent patient care. Education and Training 2012 Clinical Medical Assistant South West Schools － City , State Program consisted of approximately 800 hours of training, over a nine-month period, during which time clinical and medical hands-on skills were learned and practiced including Medical Terminology and Anatomy & Physiology. 2010 High School Diploma Holy Cross High School － City , State Skills Anatomy, Arts, EMR software, front office, injections, Letters, Medical Terminology, patient care, Physiology, ultra-sound ",3 " BRANCH MANAGER Summary As an experienced banking officer professional, I would like to utilize my experience and knowledge in banking by contributing to the improvement in profitability and growth to your bank. I will be putting my best efforts in terms of time and learning new banking techniques and methods that would implement in my tenure as a leader with your financial institution. Skills Goal-oriented Self-sufficient Strong team-builder Team Player TRID Expert Proficient in MS Office and Excel Flexible Experience Branch Manager 06/2016 to Current Company Name City , State Manages the overall operation of the branch to include the Personal Bankers and Teller staff primarily focused on creating a positive work environment, community development, driving sales, increasing growth & profitability, and providing accurate and superior customer service Conducts sales debriefs, weekly staff meetings, goal setting, and in-branch promotions to ensure support of current campaigns & alignment to corporate strategy Supports Operations Manager in the FTE Staffing & Scheduling process ensuring the branch has appropriate staffing considering scheduling, training, vacation, leaves of absence, sickness, and duty assignments ensuring the efficient operation of the branch Provides guidance, leadership, and coaching to the Assistant Manager & platform staff; confers with subordinate personnel to discuss operational & procedural changes; provides counseling and recognition Conducts monthly Head Teller and Personal Banker cash audits as part of the Risk Management Review process ensuring proper cash control Maintains a customer service culture by focusing on customer needs and managing staff to high customer service levels Leads the branch staff to achieve optimum sales referrals through effective sales campaigns/programs, sales coaching, development and behavior modeling Performs managerial duties including hiring, progression monitoring, promotion, quarterly career path & performance coaching, and performance evaluation Participates in and manages the lending function of the branch to include both consumer and small business; examines and evaluates loan applications Directs, coordinates, and monitors activities to implement institution's policies, procedures, and practices concerning granting or extending lines of credit, real estate loans, and consumer credit loans Actively involved in the outside calling program developing existing customers, centers of influence, and prospects Contacts customers and businesses, community, and civic organization to promote goodwill and generate new business Manages asset quality through delinquency tracking and past due loan collection Directs activities involving implementation of establishment services and functions including collecting delinquent accounts, authorizing loans or opening savings accounts Compiles required and special branch reporting as requested Compiles and accurately reports all financial data as required by governmental regulations Establishes procedures for custody and control of assets, records, loan collateral, and securities to ensure safekeeping Collects data to analyze the present and future financial status of the branch Ensures Branch Opening and Closing procedures are followed to include balancing the branch, locking the vault, and setting the alarms Completes monthly Branch Assessment ensuring branches are professional in appearance Coordinates completion of branch regulatory compliance through computer-based training module completion and other training classes  Branch Disaster Recovery Planning with Branch Operations Manager to ensure employees are prepared for all facets of pre and post-disaster events Coordinates or provides employee training to improve efficiency and ensure conformance to standard procedures and practices Attends Branch Manager meetings conducted by Area or Division Manager to stay informed Handles in-branch operational customer complaints from inception to resolution Establishes and maintains contact with banking-related industries such as insurance, real estate, and securities Serves as an authorized signer on official checks Enforces personnel professionalism to include demeanor, dress, and station orderliness. Originates consumer and business loans ranging from $1,000 to $1,000,000 depending on the structure of the loan. Originates construction loan and entire TRID process Originates in house purchases of 1-4 dwelling and entire TRID process Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Financial Service Associate/ Licensed Banker 11/2014 to 06/2016 Company Name City , State Builds relationships with customers while performing financial transactions including paying, receiving, and cash control duties; opening and servicing accounts, seeks to uncover financial needs, minimize loss, reduce risk, and deliver accurate and superior customer service and lending requests handling more complex situations and deeper profiling over time. Promotes and processes deposits, withdrawals, check cashing requests, credit card advances, money orders, travelers checks, and other forms of negotiable items Assist with branch morning and evening duties to include opening and closing the vault, working and locking the Night Depository, setting up the Teller station with supplies and cash, and balancing the Teller window/branch Maintains a customer service culture by focusing on customer needs through more complex customer profiling Originates loans ranging from $2,500 consumer loans to Home Equity Lines of Credit Ensures loan agreements and supporting documentation are complete and accurate according to policy Supports procedures for custody and control of assets, records, loan collateral, and securities to ensure safekeeping Assist in the branch Risk Management Review process to include, but not limited to, monitoring bait money and ensuring dual control procedures are followed Assist in managing operational loss within a branch to include: seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation, and superior balancing Proactively listens for product referral opportunities and participates in sales campaigns/programs focused on customer need identification Adheres to professionalism standards to include demeanor, dress, and station orderliness Demonstrates quality customer service to include greeting customer, using their names, making eye contact, smiling, thanking for business, and offering another product or service May function in a mentor capacity offering guidance, instruction, and coaching to Tellers enforcing policy and procedure Images proof work through branch capture machine to include reviewing work and making corrections Performs research for customers as issues arise Other duties and special projects as assigned by Senior Management Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act. Sells Annuities and other investment products offered through Hancock Bank Investments Branch Operations Manager 10/2013 to 02/2014 Company Name City , State Functions as the Customer Service Manager ensuring a solid operational foundation; builds relationships with customers while performing financial transactions including paying, receiving, and cash control duties; seeks to uncover financial needs, minimize loss, reduce risk, and deliver accurate and superior services Serves as the Customer Service Manager which involves conducting morning huddles and weekly staff meetings Models leadership effectiveness by sharing best practices and recognition of team members on a weekly basis Completes Staffing & Scheduling coordination and duty assignments to ensure efficient operation of the branch Offers guidance, leadership, and coaching to Teller staff reinforcing policy and procedure Assist with branch morning and evening duties to include opening and closing the vault, working and locking the Night Depository, setting up the Teller station with supplies and cash, and balancing the Teller window/branch Oversees the branch Risk Management Review process and ensures dual control procedures are followed Utilizes Cash Forecasting tool to control supply of money on hand to meet branch need and legal requirements Promotes and processes deposits, withdrawals, check cashing requests, credit card advances, money orders, travelers checks, and other forms of negotiable items Monitors and manages operational loss within a branch to include granting staff supervisory override for transactions, ensuring proper hold placement for loss mitigation, and outage resolution Accurately utilizes equipment and remains knowledgeable of equipment functionality to include ATM, Cash Dispense and Recycler Machines, Currency Counter s and Coin Sorters to provide branch services Observes, Coaches, and Models sales and service behavior for Teller associates and assesses performance daily Promotes branch professionalism and the Standards of Excellence Demonstrates highest quality of customer service to include greeting customer, using their names, making eye contact, smiling, thanking for business, and offering another product or service Images proof work through branch capture machine to include reviewing work and making corrections Compiles required and special reports as requested Performs research and problem-resolution for customers as issues arise Coordinates branch and staff Business Continuity planning and execution Other duties and special projects as assigned by Senior Management Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act. Manages employees on the Teller Line; Is responsible for the overall direction, coordination and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Education and Training Associate of Arts : Education 2007 Mississippi Gulf Coast Community College City , State Education Activities and Honors Active Member of the Coast Young Professionals with the Gulfport Chamber Of Commerce Active Member with the Gulfport Kiwanis Club Technical Skills and Qualifications Manager, ATM, On-Line and Mobile banking, Cash handling, Coaching, Counseling, Credit, Customer Service, Directing, Disaster Recovery Planning, Documentation, Training employees, Goal setting, Leadership, Mentoring, Microsoft Office and Excel, Problem-resolution ",21 " HR SHARED SERVICES ANALYST Summary Versatile HR professional with a strong benefits administration background, progressive cross-functional experience in broad range of HR functions including; HRIS, state and federal reporting, project management, client and vendor relation management, HR regulations, employee relations, HR policies and procedures, training, candidate screening and interviewing, employee oversight Highlights Applaud, Colleague, SAP, ADP, PeopleSoft, Microsoft Office, Aon/Hewitt HRIS Systems Experience HR Shared Services Analyst September 2015 to Current Company Name － City , State Provide customer support for HRIS questions and issues by researching resolving simple to complex policy and transactional questions related to the use of the PeopleSoft HRIS and HR administrative policies and practices. Assist in addressing and resolving inquiries from employees, managers and/or or internal HRBPs Provide tier 1 or 2 support to employees, managers and HRBPs Receive, audit, and complete requests for Mass Changes/ Reorganizations in PeopleSoft Perform periodic audits of data entered into HR systems Establish guideline for setting up standard reports Complete HR transactional, payroll and administrative activities as needed Suggest methods to update, simplify, and enhance processes, procedures and technologies based upon customer feedback Receive, audit, and complete requests for data corrections using Correction Mode in PeopleSoft Support and execute user acceptance testing of system updates and enhancements to PeopleSoft Conduct data audits to ensure data integrity Fulfill general reporting requests Maintain consistent service levels as defined Meet deadlines and handle varying workloads with a high degree of accuracy. Human Resources Representative January 2014 to February 2015 Company Name － City , State Daily support for the administration of all University benefits programs, including communications with vendors and third party administrators. Maintenance for the Staff Compensation System through market based job evaluation Providing daily administration and counseling to HR staff and University employees on all benefits and compensation systems. Performing day to day administration of a variety of other human resource function including unemployment, forms review and completion, exit interviews and file review. Interpreting University personnel policies and procedures to ensure their equitable application. Providing training and engaging in outreach activities. Providing support for WMU retirees and related retiree benefits programs. Providing technical support for HR Representatives (generalist) for the benefits/compensation subject areas. Providing support and backup to the role of Director Human Resources Benefits & Compensation. Make policy and procedure recommendations based on best practices. Benefits Manager/HRIS Specialist June 2012 to January 2014 Company Name － City , State Management of the College's employee benefits programs and the Human Resources Information System (HRIS). Documentation of HR processes and procedures for HRIS management. Provided excellent service to faculty, staff and retirees while ensuring compliance with state and federal employment and benefits law. Oversee the employee benefit enrollment process, serve as primary contact for faculty, staff and retirees with benefit related questions or concerns and work directly with vendors to resolve issues. HR Specialist December 2007 to July 2011 Company Name － City , State Managed annual open enrollment and payroll-related functions to include frozen salary, imputed income, rates information, EOI, direct bill for retirees and LOA Supervised the process for worksheet and confirmation statement fulfillment as the direct contact for vendors for both annual and ongoing enrollment Created test plans and conduct testing for HR portal for annual enrollment Successfully maintained the client research mailbox, researched and resolved complex client issues through to resolution Maintained and update process documentation for client processes and procedures Updated and maintained carrier files, imports, and exports. Specialist November 2006 to December 2007 Company Name － City , State Processed short term disability payments. Administered leave of absences, including FMLA, for client organizations. Responsible for reporting and metrics. Education B.S : Business Western Michigan University － City , State Business Skills administrative, ADP, backup, Benefits, counseling, client, customer support, Documentation, forms, HRIS, human resource, Human Resources, HR, law, Director, market, Microsoft Office, payroll, PeopleSoft, personnel, policies, processes, reporting, researching, research, SAP, technical support ",0 " FINANCE MANAGER Summary Top performing Individual with a consistent track record of surpassing sales goals and meeting objections. Extensive sales experience in the retail and customer service industry specializing in auto sales. An innovative manager  who has lead a cohesive sales team in consistently achieving aggressive stretch goals with unique abilities in making decisions and problem solving. Highlights Excellent Communication Contracts and Negotiations Cross-Cultural Sales Background   Marketing Leadership & Management Bi-lingual Accomplishments Exceeded Sales goals by 40 % on a monthly basis, which led to promotion to Finance Manager in 4 months. Managed a successful sales team of 12 members who consistently exceeded sales goals by 20%  each month. Experience Finance Manager 11/2010 to 01/2015 Company Name City , State Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles. Develops buyers by maintaining rapport with previous customers; suggesting trade- ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions. Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers autos. Continuously seeking new lending institutions and maintained good working relationships to secure competitive interest rates and financing programs. Finance Manager 11/2015 to 08/2016 Company Name City , State Negotiated and reviewed business contracts and financial models with profitability and financial success in mind. H ands-on negotiations with clients. Secured loans for customers Finance Manager 02/2015 to 08/2015 Company Name City , State Responsible for maintaining good working relationships with lenders to secure competitive interest rates and financing programs. Offering vehicle financing to customers and providing them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies. Processing financing and leasing deals accurately and securing approval through financial sources to secure approval and through the proper federal, state and corporate channels. CNA 01/2003 to 07/2010 Company Name City , State Performed patient care in a long term, geriatric care Hospice and terminally ill care of. patients and family Daily care of 13 bed unit Bathing and care of patients. Charted and. documented activities as well as working in teams with doctors, and. ancillary personnel. Education Certificate : Finance & Automotive Insurance 2014 UDS City , State Skills automobiles, Bi, competitive, contracts, features, financing, financial, Hospice, inspecting, Leadership, Marketing, negotiating, Negotiation, Bathing, patient care, personnel, policies, rapport, Sales ",15 " LICENSED UNITED HEALTHCARE INSURANCE SALES AGENT Summary Talent for identifying customers' needs and referring appropriate company products and services while demonstrating the ability to gain customers' trust providing exceptional follow up, leading to increased sales and repeated referral of business Expertise in resolving escalated customer service issues quickly and effectively solving customers' challenges. Track record for assisting the Customer Service and Sales dept. in achieving its potential by using my implementing experience, increasing sales 13.46% above goal also interacting with all levels of management to improve customer and business satisfaction. Secured over 65 + Shared Success Awards; Received several Sales Agent of the month Awards; Awarded numerous prize/gifts, awards for consistently meeting/exceeding sales goals, successfully closed on all referred products and maintained weekly & monthly KDM & QA Scores of 100%. Skills Time Management, Effective Communication, Trouble Shooting, Problem Solving, Cloud technology, Skype, Proficient, Microsoft Office Suite, Instant Messaging, Web Chat, Negotiating, Up-sell, Cross-Sell Ability, Outlook Email, Lotus Notes, Quicken, QuickBooks. Experience Licensed United Healthcare Insurance Sales Agent Sep 2014 to Oct 2015 Company Name － City , State Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products. MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs. Assists with outbound campaigns to ensure customer satisfaction. Demonstrates prospecting skills, meets or exceeds sales goals. Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge while gaining customers trust and building rapport while following and adhering to hipaa guidelines and company policy. Account Executive Sales Agent/FedEx Account Mar 2014 to Sep 2014 Company Name － City , State Responsibilities included maintaining and deepening existing customer relations. Made outbound telephone calls to engage customers with new products and services that would develop value propositions to meet their business needs also Increasing the volume from existing customers. Successfully delivered Client's family of services implementing well developed sales skills, collaboration, and effective negotiation. Conducted daily rapport building with customers using a consultative sales approach and while maintaining a regular contact with designated accounts through an established sales process requirement. Licensed United Healthcare Insurance Sales Agent Sep 2013 to Mar 2014 Company Name － City , State Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products. MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs. Assists with outbound campaigns to ensure customer satisfaction. Demonstrates prospecting skills, meets or exceeds sales goals. Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge also gaining customers trust and building rapport while following and adhering per hipaa guidelines and company policy. Customer Service Agent Apr 2013 to Sep 2013 Company Name － City , State Functioned as a primary resource in handling pharmacy / pharmacist contacts via telephone ranging from routine to complex, regarding insurance authorization, benefits, claims, and general assistance. Duties performed related to the resolution of adjudicated prescription claims with regards to member eligibility, benefits parameters applied, determination of prior authorizations or overrides and exceptions in systems. Deliver exceptional customer and able to complete calls expeditiously and accurately with assurance/confidence, accuracy, and professionalism on every member/pharmacy/pharmacist interaction in a fast-paced call environment adhering all HIPAA and CMS compliance and regulations. Customer Service Task Specialist Jul 2006 to Aug 2008 Company Name － City , State Made contact with Creditors & new and existing clients daily to open/update accounts; negotiated account terms for clients; added, updated and modified PIF creditors on client profiles. Collected processed and modified payments of ACH amounts & dates; educated and advised clients of new or counter proposals. Consistently demonstrated effective customer service meeting/exceeding quota goals of 200 inbound/outbound calls daily while collaborating with customer care depts. amp; manager to enhance customer service. Education and Training Completed various courses and seminars in customer service, call center simulations sales strategies, banking terminology in the teller role/ lockbox operations, goal-setting, public-speaking and computer skills: Banking and Customer Service Training Certificate. Wachovia Bank NA; - Charlotte, NC: Web/ IVR Certificate (2008) Central Piedmont Community College Charlotte, NC: Career Readiness Silver Certificate 2013 Goodwill Career Development Center － City , State Computer Office Information Systems Certificate 2001 Central Piedmont Community College － City , State High School Equivalency Diploma 2001 Central Piedmont Community College － City , State 3.75 Skills approach, banking, benefits, call center, CMS, Client, clients, customer relations, customer satisfaction, customer service, Customer Service Training, customer care, PDP, Email, fast, goal-setting, Information Systems, insurance, IVR, Lotus Notes, MA, Messaging, Microsoft Office Suite, Office, Outlook, Negotiating, negotiation, people skills, Problem Solving, proposals, public-speaking, QuickBooks, Quicken, rapport, requirement, sales skills, selling, sales, seminars, telephone, Time Management, Trouble Shooting ",6 " BISTRO CHEF Career Overview A result-oriented client's service professional with over 28 Years of experience in client relations. Encompasses the ability to establish and build positive relationships with clients and all level of coworker, or management building strong relations through effective communications. Core Strengths Customer and Client relations Bookkeeping and Accounting Inventory control Scheduling of Personnel Problem solving Strategic Planning Strong oral Communications Accomplishments Certified to go above and beyond, and providing quality and outstanding customer service. Customer recognition for outstanding and consistent customer support. Selected to learn new computer programs, and then train others. Work Experience Bistro Chef 01/2014 to Current Company Name City , State Responsibilities include taking customer orders, addressing customer inquires, opening and closing of establishment, preparing food, inventory control, problem solving, and cash register operation. Customer Service Rep 01/2011 to 01/2013 Company Name City , State Responded to customer inquiries at a fast pace call center. Maintained records, processing payments to include set up of payment arrangements. Assisted customers by explaining detailed billing formats, and troubleshooting customer's equipment. Reported outages in affected areas and re-laid information to customers. Kitchen Manager 01/2010 to 01/2011 Company Name City , State Responsible for customer orders as well as customer inquiries, opening and closing of establishment, Maintaining records and placing inventory orders. Food handling, preparation, safety and storage. Filling Online, fax orders, and processing of promotional complementary orders. DSP 01/2009 to 01/2010 Company Name City , State Responsible for working with Mentally and Physically disabled people, in a home based setting. Duties are as follows: Assisting individuals with their daily needs, administering of medications, maintaining staff logs, and reports, scheduling Dr. appointments for patient care, and safeguarded consumers well-being. Store Manager 01/2008 to 01/2009 Company Name City , State Daily procedures included opening and closing of establishment. Preparing reports for corporate HQ, updated and maintained file records, ordered supplies, handled customers phone inquiries in a timely manner. Processed loans through verifying customers credit report with the utmost regard to their privacy. This included placing calls to payroll and H.R. departments to verify employment, bankruptcy reports, and bank account information. To include accountable for large sums of monies, blank checks, handled armored car pick-ups, and deposited funds into bank accounts. Internal Auditor 01/2004 to 01/2008 Company Name City , State Maintained and updated records on a daily basis, recalculated figures and insured that formulas were entered correctly. Audited all Electronic Activity entered by Pre-Bill, URT and Start Up department inputted into the (RBMS) Retail Business Management System for management verification. Customer Service Representative 01/2000 to 01/2002 Company Name City , State Assisting customer inquiries in fast pace environment. Maintained records by entering or tracing orders in progress. Assisted customers with extensive product knowledge, Handled shipping and receiving orders. Conducted training of newly hired employees, operating of register for customer checkout, conducted inventory control which included pulling and processing of orders, pricing of items, and stocking the store shelves. Specialist/Customer Service Representative 01/1997 to 01/2000 Company Name City , State Professionally assisted all client inquiries at a fast pace call center. Maintained records, entered and traced orders in progress, assisted technicians with T1 and T3 equipment problems. Explained details to customers on existing orders. Conducted training for newly hired personnel. Tracked nationwide outages and re-laid information to clients, technicians, and management. Assistant Manager 01/1993 to 01/1996 Company Name City , State Responsible for customer and employee relations. Opening and closing of establishment, preparing food, hiring and firing of personnel, bookkeeping and accounting, inventory control, scheduling of personnel, problem solving and accountability of finances. Counter Manager for Ulima 2 Cosmetics. 01/1992 to 01/1993 Company Name City , State Answered customer questions and concerns, advised clientele of products with extensive product knowledge. Solved problems, maintained record of customer's product orders, handled inventory control, and register operations. Educational Background Diploma : Cosmetology, Photography 1990 SZ Delfter Str. City , State , Germany Diploma : Biology, Mythology, Computer Science 1987 SZ Hermannsburg City , State , Germany High School Diploma 1986 SZ Hermannsburg City , State , Germany Associate of Arts : Arts, Archeology KCTCS City , State , United States of America Skills Computer experience include: Windows NT, Windows 95, Vista, Windows 7, Windows 8, Microsoft Office, Microsoft Word, Excel, Word Perfect, Power Point, Outlook 2013, Android, RBMS, AS400, SMS800. ",14 " INFORMATION TECHNOLOGY SPECIALIST Summary Over twelve years of experience providing high quality consulting and technical assistance to home and business end users. As a field service technician since late 2004, I am able to install, repair and maintain many types of Point of Sale register equipment as well as servers, networking and related peripherals. With an ability to integrate computer skills, customer support experience and related education I thrive to exceed technical, business, and customer expectations. A long time hobby of mine is demonstrating electronics in retail stores. I really enjoy in-store demonstrations, direct sales and training sessions with employees. Continuing to improve myself is very important to me. I feel being professionally certified by CompTIA, Lexmark, Hewlett Packard, Microsoft, Fujitsu, IC³, the ETA, FEMA and other bodies allows me to think outside the box and create a custom solution that best fits the client's needs. Highlights Exceptional telephone etiquette Vast technical knowledge Troubleshooting proficiency DHCP/DNS Ethernet and Firewall proficient CompTIA A+, Net+ Accomplished with mobile devices Technical help desk experience Database servers Excellent problem solving skills Microsoft Office Specialist Drive duplication and imaging knowledge Adept at Troubleshooting Accomplishments Multiple technical awards for work performance.Consistently received a 100% rate of customer satisfaction.Oversaw a decrease in average daily Help Desk tickets by almost 100% Work Experience Information Technology Specialist 02/2012 to Current Company Name City , State Service and maintain numerous makes, models and types of equipment, including client servers, workstations, laptops and peripherals. Install and maintain CCTV-DVR Camera systems, Servers, network racks/patch panels, VoIP, BDR data recovery systems of which I am familiar with StorageCraft, Datto, VEEAM and Intronis, and business class cloud backup solutions. Offer business assessments ranging from DLP best practices to Wired / Wireless Network Infrastructure Audits to FINRA/HIPPA/PCI Compliance audit and testing. Currently provide support for more than 480 Windows based devices and 44 Windows/VMware servers. IT Systems Administrator 09/2008 to 05/2012 Company Name City , State Responsible for all maintenance on 55 Windows variant based workstations, Dell Precision server, IBM xSeries Blade server, the telephony/VOIP/POTS systems, T1/network troubleshooting in a multi-building environment as well as providing end user assistance and training to sales, service and management teams. Manage Windows Server 2003 with Active Directory and policies. Maintain AutoBase CRM database and Reynolds & Reynolds Repair Order writing system. Maintained a WiFi network for the technicians to use Toyota Technical Services. Performed all preventative maintenance on laser and dot matrix printers. Responsible to coordinate, purchase and install all new technology and assist outside vendors with technology related needs. I assisted the Used Car Manager with taking photographs and uploading to website & overlay of information on photos. Field Service Technician II 12/2009 to 10/2011 Company Name City , State Perform field service work on IBM servers, IBM/Lenovo desktops and IBM Point-of-Sale POS) equipment as well as repair Lexmark monochrome and color laser printers. Responsible for repairs and diagnosis on other brands such as Linksys, Symbol, Nortel, Baystack, Zebra, Datalogic, Kronos, HP, IVR Systems & Ateb Rx. Responsible to install and troubleshoot networking equipment ranging from wired switches to wireless access points,setup & troubleshoot/repair IBM pSeries RS/6000 servers and peripherals. Break/Fix technician, no escalation. Responsible for company vehicle, maintenance scheduling, RMA returns, numerous SLA contracts and full van inventory. 24/7 On-call position with overnight priority calls. I was the territory Senior Technician and successfully trained a new employee. Kodak Imaging Expert / Field Marketing Specialist 03/2006 to 12/2009 Company Name City , State I was responsible to engage and train sales associates and customers in large retail stores by organizing training events, presentations and role playing demonstrations. Tasked with increasing consumer brand awareness by selling and demonstrating Kodak products, merchandising and organizing Kodak camera and peripheral displays, and assisting with fourth quarter ""Black Friday"" sales events. I was rewarded each year after the sales figures were totaled for surpassing my sales goals. I enjoyed demonstrating Kodak because everyone knows Kodak, and the products were simple to use, yet produced superior photographs, prints and images. Merchandising / Marketing Specialist 10/2005 to 12/2007 Company Name City , State Worked for several divisions of ActionLink concurrently: Merchandising, Marketing and Training. In-Store marketing, merchandising and sales of technical hardware and services, such as Dell, Sprint, Logitech and Garmin. Set up plan-o-grams (POG), live units and security for sensitive equipment. Self-managed, drove own vehicle, recorded mileage. Received shipments at home and position required extensive planning before set up could begin. Digital Imaging Specialist 08/2005 to 03/2006 Company Name City , State Retail sales of digital, 35mm, and DSLR cameras and accessories. Helped promote brand awareness for targeted brands, and new features of the cameras. Trained customers on digital camera features and specifications, provided hands-on demonstrations and short photo seminars for anyone interested. I assisted in prepping store for ""Black Friday"" sale promotions, starting at 3:30am. I always completed the sale by walking customer to register, thanking them for the business and inviting them to come back with their purchase and show it off; many did! Seasonal position for Q4 and overstock through March. Business Machines Sales Associate 09/2002 to 07/2005 Company Name City , State Retail sales of computers, office supplies, electronics and related peripherals. Assisted. customers with printers, monitors, desktop & laptop computers, GPS and digital cameras. I was able to assist in in all departments of the store, ran the Copy Center when associates called out, made cardboard bales and used pallet jacks. I was responsible for repairing customer computers in-store and worked as store computer technician before the Easy Tech program was rolled out. I was asked by management to assist in taking a proper inventory in a nearby store plagued with inventory discrepancies, and later was tasked by district management to assist in the final stages of building, ""plan-o-gramming"" and stocking the Monticello, NY Staples location. I received numerous ""S"" pins which signify outstanding customer service being reported to corporate. Education GE - Residential Energy Auditor , Energy Management and Systems Technology/Technician : Technology 2014 Ashworth College City , State , USA GPA: Delta Epsilon Tau Honor Society, Alumni Society Delta Epsilon Tau Honor Society, Alumni Society Undergraduate Certificate in Computer Information Management , Computer Technology/Computer Systems Technology Online Courses : Technology 2010 Ashworth College City , State , USA Associate of Arts and Sciences (A.A.S : Business Administration, Management and Operations Business Management Club 2009 SUNY Orange City , State , USA Business Administration, Management and Operations Business Management Club Skills Sales Software: Salesforce.com, TapScan CMS: Joomla, WordPress Desktop Publishing Software: Photoshop, Illustrator Plethora of hardware repair and diagnostic skills Experienced Desktop Support and trainer ",2 " HR MANAGER/GENERALIST Summary Background of progressively responsible Human Resources experience in union and non-union, ISO and FDA regulated manufacturing environments Knowledge of State and Federal employment laws Ability to work effectively with all levels of employees and management, maintaining integrity, professionalism and confidentiality Ability to develop positive working relationships with TPAs, benefit service providers, recruiting firms and vendors Proficient in Excel, Word, Powerpoint; experience with Ceridian HRIS, Paychex and ADP payroll systems Experience HR Manager/Generalist 02/2012 to Current Company Name City , State responsible for day to day HR functions for leading manufacturer of cryogenic reciprocating and centrifugal pumps and turbo-expanders with approximately 200 employees Preparation of weekly payroll for submission to Corporate Payroll Department Implement successful recruiting efforts to support company growth in engineering and operations departments; new hire orientation; tracking and monitoring of temporary and contract to hire labor Prepare and manage personnel transactions such as new hires, terminations, etc. Provide assistance to management in handling employee relations issues Conduct wage surveys to determine competitive wage rates for recruiting; write and update job descriptions; update and maintain org charts Monthly management reporting on HR metrics Active member of safety committee, implementing safety programs and facilitating training; Wellness Program Coordinator. HR Manager 07/2008 to 02/2012 Company Name City , State responsible for all day to day HR functions for medical device manufacturer with approximately 50 employees located at Corporate headquarters in Lake Forest and 14 service employees located in Texas: Administer and manage the medical, dental, vision, 401(k), flexible spending, life, LTD, workers compensation and liability insurance plans; coordinate renewals and open enrollments; reconcile monthly billings; gather and prepare information for annual benefit audits Administer and manage all personnel transactions such as new hires, promotions, transfers, FMLA/CFRA leaves of absence, time off, performance reviews, counseling, coaching, disciplinary actions and terminations Process and manage by-weekly payroll using Paychex and ADP payroll systems Provide guidance and counsel to management in handling all employee relations issues including coaching and investigation; communicate policies, procedures and benefits to employees in effective and timely manner Ensure Company is in compliance with all federal and state labor laws; chair safety committee; implement safety programs and facilitate training Develop and implement successful recruiting strategies to ensure optimal staffing to support the business; post internet job openings, work with recruiting firms, conduct interviews and pre-employment reference and background checks and employment verifications; new hire orientation; tracking/monitoring of temporary and contract to hire labor Prepare and update policies and procedures necessary for compliance with all current labor law issues, including employee forms and the employee handbook and safety manual Conduct wage survey to determine competitive wage rates; assist managers with preparation and review of annual performance evaluations; write and update job descriptions. Sr HR Representative 05/1985 to 07/2008 Company Name City , State Responsible for a wide variety of both day to day and project-oriented HR functions for a unionized power supply manufacturing company with an employee population that ranged from 150 to over 700. Company experience cycles of tremendous growth and downsizing as well as the transition of all manufacturing operations out of state. Prepare annual salary proposal and administer the approved plan; participate in salary surveys and use results to benchmark company's wages to the industry, maintain job descriptions and organizational charts, implement salary increases in compliance with approved salary plan and bargaining unit agreement Administer employee benefit programs; analyze current benefits programs and research and recommend alternatives,communicate program features, coordinate open enrollment activity, maintain records and billing, track benefit costs, administer and track COBRA Process requests for hourly and salaried and salaried retirement plans; compute monthly benefit for Union hourly retirement plan; work with Corporate pension office to coordinate benefits for salaried plan; coordinate enrollment and participant payment for retiree medical plan Prepare annual Affirmative Action Plan and required EEO reports Maintain employment, job, compensation, benefit, training and attendance records for all employees using Ceridian Payroll/HRIS system. Participated in periodic payroll/HR conversions Develop and prepare monthly and annual manpower, benefits, turnover, salary and other requested reports for management; track hourly attendance for compliance to overtime, attendance and awards programs Implementation of corporate policy and adherence to bargaining unit contract; participated in contract negotiations, providing assistance to division management, Corporate HR and Labor Attorney LOA and COBRA management administration Safety, security, workers compensation, employee relations, recruitment, facility management. Education Master of Science Degree : Industrial Psychology Continuing education and training on an on-going basis in employment related subjects, OSHA 10-hour training, Wellness Program coordination, PHR designation Industrial Psychology Bachelor of Arts Degree : Psychology Psychology Skills ADP payroll, Attorney, benefits, billing, billings, Ceridian, charts, coaching, competitive, contract negotiations, counseling, employee relations, features, forms, HRIS, HR, insurance, law, management reporting, office, organizational, Payroll, performance reviews, personnel, policies, power supply, proposal, recruiting, recruitment, research, Safety, staffing, vision ",0 " ENGINEERING SPECIALIST Summary Accomplished, ambitious and influential team leader with 24 years of diverse project management experience spanning the design, manufacturing, operations, logistics, systems engineering and test & evaluation disciplines. A jack of all trades, out of the box thinker, tackling and resolving the most challenging problems encountered by the organization, by utilizing sound judgment and experience. Demonstrated ability to manage projects of significant importance to the program while meeting cost, schedule and scope constraints set by stakeholders. Certifications Project Management Professional (PMP) - 2011 Highlights Project Management Secret Clearance Risk management Performance tracking and evaluation Team building Project analysis Leadership mentoring Business and requirements analysis Operations management Decisive leader Experience Engineering Specialist 01/2004 to Current Company Name City , State •Extensive planning, coordination & systematic execution led to a cost savings of $1M, meeting all contract deliverables during a 1.5 year test program. •Bid & proposal lead for the IPT, efforts resulted in convincing customer to add additional scope, increasing contract value by $1.2M. •Co-authored & presented multiple professional papers to symposiums, one of which was selected best paper by the Military Sensing Symposium. •Project manager on highly visible competitive project with significant influence on future contracts valued in excess of $75M. •Considerable experience & knowledge of project management, from small to medium projects ($150K-$49M). •Managed program risk for multiple projects, bringing several long term risks to closure through engaged leadership & optimization of dated processes. •Experienced in development of business development campaign plans, technology road maps & marketing efforts for large scale programs. •Demonstrated ability to work without supervision & manage a distributed workforce to accomplish project deliverables on time & within budget. •Led complex modification efforts for combat vehicles which totaled more than $3M per vehicle. •Success designing project metrics for various types of projects; tracked & brief these metrics to senior management. •Managed contract survivability requirements for ACAT1 program under OSD DOT&E oversight. •Designed breakthrough vulnerability reduction technology for GDLS pending patent. •Managed over 30 external contractors from initiation to project closeout. •Working in an ISO9000 certified organization, experienced with process development & improvement. •Conducted briefings on project results to various audiences ranging from corporate executives to general officers covering the appropriate level of detail at each level. •Experienced with the security & processes of COMSEC devices, weapons and classified IT resources, over 14 years experience working in a classified environment. Senior Technical Support Specialist 01/2002 to 01/2004 Company Name City , State •Developed the first platform integrated Battle Damage Assessment & Repair (BDAR) program for the Expeditionary Fighting Vehicle. •Able to troubleshoot combat vehicle subsystems & conduct root cause analysis to identify source of failures, writes corrective action proposals to address issues. •Authored & validated Battle Damage Assessment and Repair tasks into Interactive Electronic Technical Manual (IETM). •Designed platform specific BDAR kits for both operator & maintainer while staying within a stringent weight and monetary budget. •Developed a program standard for marking all fluid & electrical lines on combat vehicles to allow for quick recognition and repair on the battle field. •Responsible for budgeting, planning, resourcing, & execution of contractor support for BDAR related events, including: armor characterization, ballistic vulnerability testing & full up system live fire. •Responsible for contractor deliverables including: Technical Manuals, BDAR kits & training materials. Tank Platoon Sergeant 07/1991 to 01/2002 Company Name City , State •Tank Platoon Sergeant of 70 soldiers during peacekeeping & combat operations. •Graduated in top 10% of class for all professional development courses attended. •Identified as one of the top 5% of the Army's tankers by graduating the Abrams Master Gunner School which has a failure rate of 85%. •Responsible for the planning, resourcing, and execution of gunnery training, incorporating both simulation and live-fire exercises, for 14 M1A1 tank crews (56 soldiers) in a tank heavy division •Maintained & accounted for twelve tactical vehicles, resulting in a 98% operational readiness rate while deployed. •Selected as soldier of the month/quarter on three separate instances in a unit of 5000 personnel. Education Graduate Certificate : Project Management 2010 University of Maryland University College City , State MBA : Management 2004 Strayer University City , State Bachelor of Science : Internetworking Technologies 2003 Strayer University City , State ",17 " BUSINESS DEVELOPMENT MANAGER Professional Summary Experienced, driven and successful Sales Professional recognized for consistently growing sales revenues and profitability. Frequently selected by management to open new territories and rapidly develop sales pipelines through the use of innovative and imaginative sales and marketing programs that achieve maximum market exposure and penetration. Parlays commitment to community and passionate for causes supported into strong networking and business alliances. Proficiencies: Solution Based Sales Key Relationship Management Business Development Project Management Product Knowledge Territory Management Customer Education & Training Marketing & Brand Positioning Stakeholder Engagement Skills Work History 09/2013 to 08/2014 Business Development Manager Company Name – City , State Provided leadership and drove sales for organization providing workforce solutions to Aerospace & Defense, Engineering,. Government, Health Care, Life Sciences, Information Technology and Telecommunications industries. Accomplishments: Consistently grew sales revenues and profitability Extend coverage of Indianapolis office to cover Midwest region Rapidly developed the sales pipelines with innovative and imaginative sales and marketing programs. 01/2012 to 01/2013 Network Solutions Consultant Company Name – City , State Provided sales and leadership expertise to various departments including mentoring junior sales staff enhancing organizational sales for organization catering to Information Technology industry in providing staffing solutions. Accomplishments 01/2011 to 01/2012 Relocation Consultant Company Name – City , State Served as recognized expert and solutions partner to clients of leader in the relocation industry in National Account and Commercial Relocations while managing contract administration and compliance for book of business. Accomplishments 01/2006 to 01/2008 Director Company Name – City , State Motivator, driver and sales champion for leader in the LTL and TL business as well as kiosk delivery and installation. setting and maintaining bar for National and Commercial accounts were maintained at high level of customer. satisfaction within client expectations, timelines and budgets. Accomplishments 01/2005 to 01/2006 Commercial Relocation Consultant Company Name – City , State Provided Commercial Relocation Management sales and management expertise for three locations ensuring smooth. relocation services. Generated sales in the areas of Household goods, National Accounts and Commercial relocations. Effectively penetrated markets, sought out and acquired new clients. Successfully introduced and facilitated new marketing techniques in coaching junior staff. Increased sales within assigned territory, for a total of $400,000 in new revenue. 01/2004 to 01/2005 Relocation Consultant Company Name – City , State Led teams, managed projects and provided relocation management services that increased the effectiveness of sales staff in support of leading company with locations in IN, KY and OH. Accomplishments 01/2002 to 01/2004 Regional Manager Company Name – City , State Expertly provided COD Sales, National Account Sales and Commercial Sales in Indianapolis, IN marketplace and. surrounding states (OH, MI, KY, TN and IL) for leading relocation organizations for Mayflower in the United States. Worked with both domestic and international relocations generating gross sales exceeding $500,000. Assisted in the training of all new laborers and project managers on proper policies and procedures for commercial relocations. Developed effective and innovative Customer Relationship Management and marketing techniques. Education Associate's degree : Early Education Ashford University - City , State Bachelor of Science : Ashford University - City , State Skills billing, book, budgets, coaching, contract administration, Customer Relationship Management, CRM, client, clients, Client liaison, customer satisfaction, customer service, delivery, directing, Government, Information Technology, invoicing, leadership, Managing, marketing, Market, mentoring, office, organizational, policies, Project Management, Relationship management, RFP, Sales, sales and management, staffing, Telecommunications, training programs, Author Additional Information Community Leadership Rock Steady Boxing, Volunteer Coach for program designed to provide betterment of life for boxers diagnosed with Parkinson's. Assisted with the distribution of sponsorship information to contacts as well as annual table captain for two personal tables. Junior Achievement of Indianapolis, Volunteer for JA of Indy as well at BizTown as a mentor to students. Families First, Volunteer and hold seat of Advisory Council Board Member. Helped gain donated items for silent/live auction at annual event. Helped with set up and organization of annual event. Christian Chamber of Commerce, Yearly sponsor of monthly lunch series MyComputerCareer.com, Guest Speaker discussing importance of LinkedIN and possible advantages and disadvantages of social media in the job marketplace Cardboard Box Ministries, Mentor to organization and currently hold seat on Board of Directors ",5 " ADULT EDUCATION INSTRUCTOR Summary Seasoned Agriculture Teacher with more than 20 years of experience in this world of education. Excellent teaching and leadership skills. Track record of achieving exceptional results in not only FFA programs but also Credit Recovery Programs at my current high school and program improvement in numbers at not only Covina High School but also Bloomington High School. I have also been involved with bringing to life the Adult Education Program in the Colton Joint Unified School District.   Compassionate teacher excited to take on new professional challenges and assist students in improving learning skills, and abilities. Hardworking and responsible professional adept at crisis response and activity planning. Experience Company Name City , State Adult Education Instructor 08/2016 to Current Developed a diploma program that fit the needs of the community, continues to work with the community and wants to see the students succeed move on into either industry or college  Company Name City , State Agriculture/Credit Recovery Teacher 08/2000 to Current Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate. Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Parent Communication Regularly met with parents to discuss student issues and course weakness areas. Student-Centered Curriculum Planning Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year. Developed interesting course plans to meet academic, intellectual and social needs of students. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Implemented student discipline measures, decreasing classroom disruptions by 80%. Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability. Company Name City , State Agriculture Teacher 08/1995 to 08/2000 Developed interesting course plans to meet academic, intellectual and social needs of students. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.Implemented student discipline measures, decreasing classroom disruptions by 80%. Accomplishments Cal Poly Pomona Pomona, CA, USA Community Involvement Been a leader with High Desert Challengers 4Hfor the last 12 years. Have been involved with helping the kids raise animals to learning how to sew for the San Bernardino County Fair. Material Development Created Diploma program for Adult Education  targeting students who have the desire to achieve receiving their diploma and    to create an engaging educational experience. Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. ​ Education Subject Matter Authorization in Science: Science 2016 UCR Extension Program : Crosscultural Language and Academic Dev. Cert 2005 University Of San Diego , City , State , USA Crosscultural Language and Academic Dev. Cert Bachelor of Science : Agriculture Education 1995 Agriculture Education Affiliations National Education Association (NEA), 1995 to present CTA 1995 to present Skills Excellent classroom management  Experience working with special needs students, as I feel Ag and special needs go and and hand Effectively work with parents Motivating students Innovative lesson planning Positive atmosphere promotion Advise students on academic and vocational curricula and on career issues Community Service Blooming FFA we completed jacket drives for the less needy Bloomington FFA completed shoe drives We put together turkey, Thanksgiving Food Baskets, for up too 25 needy families for both Christmas and Thanksgiving I worked with local 4H clubs, High Desert Challengers, Phelan Roadrunners, and Mojave Greens and we put together clothing drives, jacket drives and toy drives for the less fortunate Worked with the Builders Club and helped with the Veterans Dinner Additional Information Material Development - created college prep lessons targeting college bound students with Process Improvement. Develop new courses that resulted in program growth Plan Develop to create an engaging educational experience. Plan Development - I am able to plan and conduct activities for a balanced program of instruction, demonstration, and work time that provided students with opportunity to observe, question, and investigate. Goal Setting - established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations Parent Communication - Regularly met with parents to discuss student issues and course weakness areas. Student-Centered Curriculum Planning - Developed mid-semester evaluation for students to give feedback about curriculum and suggest alternative course materials and subjects for remainder of year. ",8 " TRADE FINANCE OFFICER Career Focus 9 yrs Banking  Summary of Skills Trade Finance Operations Customer Service Branch Banking  Accomplishments Awarded Best Tele-caller for 3 times in a row in HSBC ·         Rated excellent performer in yearly appraisal at HSBC Professional Experience Company Name August 2007 to January 2011 Trade Finance Officer City , State   Payments of documents presented under L/C.  Booking & paying off of Collection documents.   Delivery Order Issuance for documents under L/C or Collection.  Advance & Direct payment under RBI regulations.   Resolving all client query regarding import payments, Letter of Credit, Collection bills Bill presentation under L/C & collections  Ensure transactions are processed with the TAT ·         Bill Of Entry follow up Company Name August 2005 to July 2007 Fund Transfer Investigation Officer City , State Working as an Officer in Fund Transfer Investigations for Abn Amro Bank -Netherland Investigate Fund Transfer related cases and bring them to closure in a timely manner Specializing in specific types of cases and handling queries related to Bank and clients Gaining more knowledge on Swift Messaging and International Fund Transfer Actively working on projects on increasing efficiency ratio by decreasing rejects and avoiding re-opens Escalate cases if they do not get resolved within specific time Meet the targets set  Company Name October 2003 to August 2005 Credit Card Collection Officer City , State  Responsible for collecting overdue payments from customers defaulting for more than 60 days and above after due date. Responsible for quick resolution of accounts to get delinquency down on the card base. Ensured quick & sound resolution to issues & problems in a way that effectively reflect business requirements. Mentoring new staff on systems and honing their calling skills Worked on Cacs , Dialer system and Hub. Company Name August 2001 to September 2003 Customer-service executive City , State Responsible for understanding and resolving problems raised by customers and provide better services. Responsible to also for cross selling of additional cards and loan to increase the card base Worked on CCMS system Education UC San Diego (UCSD) Extension 2015 Certification : Business Management City , State , United States Mumbai University 2000 Bachelors of Commerce : Accounting City , State , India Personal Information  Date of Birth:  28th of January,  1980 Place Of Birth: KGF, India Sex: Female Marital Status:  Married Hobbies: Travel, Hiking Languages English,Hindi,Tamil Skills Client Relations, Customer Satisfaction, Customer Service,Credit and Collections,Marketing,Global Trade Services, Computer Proficient ",15 " SCHOOL SUCCESS ADVOCATE Accomplishments YMCA Camp Orkila (Orcas Island, WA) Adventure Team Facilitator, 2011 Facilitated all of the Low and High Challenge Course elements, many group 'initiatives,' the rock climbing wall, and the BMX course at camp; planned activities to encourage personal growth; and led extensive training in team building. Leadership: completed a 5-day intensive training facilitated by Synergo on challenge course facilitation; facilitated team-building activities; pushed youth to identify their limits and challenge themselves; and facilitated reflection activities to encourage students to learn from their experiences. Accomplishments: chosen by Girls LEAD to facilitate a group of young female campers focused on multi-cultural leadership, service, and wellness; aided in program coordination; encouraged youth self-awareness and self-confidence. Experience 01/2015 to Current School Success Advocate Company Name － City , State Facilitate an extended day program for 15 high school freshmen, providing academic support and assisting in the development of social and school success skills in a safe and positive learning environment. Leadership: communicate bilingually on a weekly basis with student families, conduct home visits, and hold family meetings; serve as a liaison between the school and family to build relationships and increase access to information; partner with teachers and counselors in an effort to support student academic and socio-emotional growth; develop and facilitate after school programming that engages students and grounds them in community and personal identity development; tutor students in core subjects and support the understanding and completion of homework and learning targets; and provide one-on-one and group mentoring to students through in-school and out-of-school experiences. Administrative: maintain accurate and up-to-date records of student grades, attendance, behavior, and participation in the program; organize meetings with teachers, counselors, and administrators to meet student need; and provide information and referrals to students and families for needed services. Accomplishments: achieve positive outcomes in participant recruitment and retention and overall student academic performance; develop strong relationships with students, families, and school staff. 01/2014 to 01/2015 Latino Mentor Program Coordinator Company Name － City , State Coordinated LÁMP:ARA (Latinos Adelante Mentor Program: Apoyo y Recursos Académicos), which aims to offer Benson Latino High School students personalized mentorship, academic support, college preparation, and leadership development. Leadership: offered student advocacy and intervention; supported students by offering them problem solving skills and tools for self-motivation; helped students identify and strengthen their leadership skills; facilitated leadership workshops and mentor sessions; communicated with student families in Spanish through phone calls, emails, and monthly Latino parent meetings; connected youth and families with a network of resources within and beyond the program and school; and coordinated and facilitated special events, community service days, visiting speakers, and college visits. Administrative: responsible for all administrative tasks for the program; served as the program contact for teachers, counselors, families, and administrators; represented the program and answered questions from students, parents, and community partners; managed student records and student contact time; tracked student grades, attendance, and behavior; organized meetings with teachers, counselors, administrators, mentors, and students to maintain awareness of student academic progress; and maintained sensitive student and family information confidential. Accomplishments: received and implemented Arts-in-Schools grant funding from Regional Arts & Culture Council for a series of Art and Identity Workshops; collaborated with OYE and Teatro Milagro to offer students gender and sexuality trainings; and chaperoned student attendance of PSU's Edúcate Conference and the annual César E. Chávez Leadership Conference. 01/2014 Civic Engagement Intern Company Name － City , State Organized and managed Causa's volunteer engagement and voter registration. Leadership: coordinated meetings with allied community organizations; facilitated voter registration at naturalization ceremonies; canvassed for the Driver Card campaign; and registered new Latino voters. Administrative: managed and maintained the Causa volunteer database and volunteer recruitment efforst; and tracked volunteer engagement and voter registration. 01/2013 to 01/2014 Bilingual Writing Tutor Company Name － City , State Provided students with a safe, receptive space in which to write and the tools needed to approach academic writing with confidence and zeal. Leadership: provided one-on-one tutoring that supports and challenges students to approach writing with curiosity; used inquiry based learning techniques and guiding questions to develop student writing; elicited critical thinking in students; encouraged students to identify their own writing strengths and weaknesses; taught students how to structure thesis statements, topic sentences, paragraphs, and essays; suggested brainstorming and structuring strategies; edited syntax and grammar. Administrative: managed registration records and tracked student attendance. Education 2014 B.A : Environmental Humanities Politics Whitman College － City , State GPA: Magna Cum Laude GPA: 3.815 Environmental Humanities Politics Magna Cum Laude GPA: 3.815 2013 INTERNSHIPS Causa, Portland, OR Community Engagement Intern, 2014 Fundación Ecológica Arcoiris, Loja, Ecuador Whitman College GPA: Jan Meier Award for Best Essay in Environmental Studies, Whitman College, 2014 Lomen-Douglas Scholarship, Whitman College, 2014 J & D Pitts Scholarship, Whitman College, 2013 John & Martha Kelly Scholarship, Whitman College, 2013 Myers-Little Scholarship Jan Meier Award for Best Essay in Environmental Studies, Whitman College, 2014 Lomen-Douglas Scholarship, Whitman College, 2014 J & D Pitts Scholarship, Whitman College, 2013 John & Martha Kelly Scholarship, Whitman College, 2013 Myers-Little Scholarship JL & Ivy Wadsworth Scholarship, Whitman College, 2012 VOLUNTEER SERVICE The Children's Book Bank, Portland, OR, 2015 Potluck in the Park, Portland, OR, 2014 Depave, Portland, OR, 2015 Personal Information Can speak to my dedication to social justice and knowledge of Border politics) Skills academic, Administrative, aims, approach, Arts, Art, Book, Council, critical thinking, database, essays, special events, Leadership, leadership skills, leadership development, meetings, Mentor, mentoring, access, network, problem solving skills, programming, progress, recruitment, Spanish, phone, tutoring, Workshops Additional Information Can speak to my dedication to social justice and knowledge of Border politics) ",4 " FINANCE SPECIALIST Summary Highly motivated and results-oriented professional with two years of experience in high-pressure finance and accounting environments. Innovative and adaptive thinker who constantly seeks to improve efficiencies and profitability Highlights Variance analysis Financial modeling Superior time management Account reconciliation Advanced Excel Salesforce Board Report preparation 10-Q and 10-K Accomplishments Reduced cost of processing payments in accounts payables by 95% from approximately $1.00 per check to $0.05 per payment Team leader for new development process, Purchase Loan Accounting, and implementation of supporting SaaS, Evolv. Added $300,000 to monthly income, or approximately 43% of EBT. Experience 09/2014 to Current Finance Specialist Company Name - City , State Added detail-oriented, results-driven, and efficient mindset to Finance team of five. Accounts payable, prepaid expenses, and fixed assets. Acquisition of Riverside Bank in December 2014 that increased total assets from $550 million to $850 million. Purchase Loan Accounting - M&A process that generated an additional 40% of monthly income: On the job learning opportunity that greatly improved troubleshooting and problem solving skills. Team leader in the implementation and use of software from Primatics Financial (Evolv). Coordinated with consultants, Primatics Financial staff, and coworkers to meet all project deadlines. Wrote procedures for monthly processing of Purchase Accounting and how to use the software. Responsible for the calculation of the fair value of the Acquired Loan Portfolio for regulatory reporting. 10-Q and 10-K proofing, editing, and updating of financial tables led to the development of a strong ability to interpret key business performance metrics. SNL Implementation: team leader in use of SNL web-based software (SaaS) that resulted in a live feed of general ledger data to be analyzed and transformed to a reportable format without reliance on Access databases. Investment activity General ledger and bank account reconciliations. 04/2014 to 08/2014 Deposit Operations Associate Company Name - City , State Four month bid with Deposit Operations department to gain an introduction to banking. Daily activities: Items processing, ACH file verification, and incoming/outgoing wire operations. General ledger reconciliations. Wrote and updated procedures. 09/2012 to 05/2013 Accounting Associate Company Name - City , State Accounts payable / receivable process Worked independently to set up an automated 1099 process in accounting system, Inacct. Interacted with IRS representatives and researched regulations in regards to 1099-INT/MISC requirements. Reconciled lending bank account and booked principal and interest for loans receivable. Used Salesforce (core software) to upload lending activity to Intacct (financial software). Booked realized and unrealized FX gains, losses and hedging adjustments. Revaluated principal outstanding in foreign currencies due to monthly exchange rate fluctuations. Worked closely with Controller to produce financial statements through accounting software (Intacct) and not excel. Ensured consistency and accuracy of data relayed across multiple departments 07/2012 to 08/2012 Community Consultant Company Name Volunteered in Guatemala to help a Microfinance organization improve community outreach. Performed marketing and sales campaigns with local entrepreneurs in rural communities. Empowered individuals by providing access to vital and affordable products (i.e. glasses, water filters, and solar products) Managed team of eight to conduct sales and market research for solar products in urban and rural areas. Translated qualitative data into quantitative data in excel and used a PowerPoint presentation to present our findings. Education 05/12 Bachelor's of Science : Finance Bentley University - City , State GPA: GPA: 3.33 Dean's List, Spring 2009, Dean's List Fall 2010, President's List Fall 2011 Major GPA: 3.33 Academic Achievements: Dean's List, Spring 2009, Dean's List Fall 2010, President's List Fall 2011 Select One : International Business Universidad de Navarra - City , State , Spain Study Abroad Program 08/2010-06/2011 Challenged personal boundaries by immersing myself in the Spanish culture for an academic year. Embraced the opportunity to build new relationships by participating in a program where I knew no colleagues prior. Languages Advanced Spanish Interests Carpentry, globalization, international economics, sailing, social and economic development, sports, and technology. Skills accounting software, accounts payable, banking, databases, fixed assets, prepaid expenses, marketing and sales, Access, Excel, Microsoft Office Suite, PowerPoint, ORACLE, Peachtree, ",15 " SENIOR PRODUCT DEVELOPMENT MANAGER Summary PRODUCT DEVELOPMENT, SOURCING AND RETAIL PROFESSIONAL         Respected Retail Professional who leverages expertise in production, negotiation, supplier management, and relationship building skills, to drive and deliver solid business results. Highly adept with working  with cross-functional teams and key stakeholders to maximize business opportunities . Strong leadership skills, demonstrated success with managing initiatives of varying scope and sizes, and working collaboratively for optimal results. Skills Team Leadership  Global Experience  Project Management Problem Solving  Budget Management   Product Launch  Process Improvement Innovation Client Relations Contract negotiation  Experience Senior Product Development Manager Jul 2015 to Current Company Name － City , State ​ Created a robust Product Development Team that interacts with Design and Sales in partnership with the parent company TAL, the world's leading manufacturer of Men's high quality dress shirts. Created structure and organization to build a Product Development team that executes to strict time & action guidelines. Developed  Processes and Systems to improve workload efficiencies and improve timing of deliverables. Worked to maintain focus and execution while encouraging innovative thinking and ideas. Conducted intensive  competitive shopping  activities both in store and on line. Worked across Design , Sales and External Customers  to deliver over $ 100 million at cost annually.    Sourcing Senior Manager Jan 2007 to Jan 2015 Company Name － City , State Sourcing Senior Manager (2007 – March 2015) 2014 - 2015 Women's Sweaters   $100 million at cost               2012 - 2014 Men's knits             $120 million at cost     2011-  2012  Mens & Wo's  Sweaters   $100 million at cost 2007-  2010   Woven Bottoms             $100 million at cost   Served as a key member of JCPenney's private label sourcing team. Leveraged extensive knowledge of cotton rich products, fabric construction, and garment production, and drove the  execution of strategic global sourcing activities, including vendor and supplier selection, negotiation, quality control, and critical project management. Ensured sourcing plans and strategies were aligned with business objectives to maximize profit and growth margins.   Traveled extensively to maximize business opportunities, evaluated factory capabilities, and visited apparel operations in Egypt, Bahrain, Bangladesh, India, Vietnam, China and Hong Kong.     Managed key vendor relationships and collaborated with international buying office, buyers, designers, and product development teams to procure quality garments that met buyer costs targets. Produced cost savings of millions of dollars over multiple programs. Allocation Manager Feb 2003 to Feb 2006 Company Name － City , State Led and directed a team of allocators across multiple buying offices, and managed the allocation of more than $200M in merchandise to 1100 stores annually. Drove continuous improvement initiatives, and enhanced operational efficiencies, including special focus on managing inventory in top stores, and implementation of an allocation system, resulting in increased sales and revenue. Collaborated with buying, merchandising, and marketing teams to determine merchandise allocation to optimize sales performance, and monitored and analyzed sales and demographic data, to drive continuous improvement in sales and profit. Senior Project Manager Business Operations Feb 2000 to Feb 2003 Company Name － City , State Provided leadership, oversight, and management of multiple key initiatives within various business units, with budgets ranging from $2M to $20M. Managed overall scope, design, resources, testing, deployment, implementation, and training for a company wide systems launch. Drove strategy and processes to revolutionize the company's buying operations, leading to improved efficiencies and profitability. Supported the business operations division and worked with a cross-functional team including buying, planning, IT and allocation, and developed and implemented a company-wide allocation system. Created  training documentation and led the training of 200 newly hired Allocators. Prior Experience Sr. Assistant Buyer, Assistant Buyer, Merchandise Manager Company Name － City , State Education and Training Bachelor of Science , Merchandising and Marketing Activities and Honors Textile Academy I,II,III Cotton , Inc.   Volunteer : Samaritan Inn of McKinney , Texas  Collin County's largest Homeless Shelter Volunteer : JCP Cares , JCPenney's Volunteer Organization Skills Budget Management, Business Operations, Client Relations, Corporate Social Responsibility, Innovation, Inventory, Leadership, Team Leadership,Marketing, Merchandising, Microsoft Office, Negotiation,Problem Solving,Process Improvement, Product Development, Profit, Project Management,  Quality control, Sourcing. ",16 " ACCOUNTANT Summary Results-oriented accountant with strong work ethic and over four years of experience.  Successful at managing multiple projects and consistently meeting deadlines under pressure. Bi-lingual in English and Spanish with outstanding analytical, oral and written communication skills across all levels of the organization. Extensive knowledge of accounting software and processes. Skills Full Accounting cycle Account reconciliation  General ledger accounting Financial statement analysis Budget Planning Cash Management Accounts Receivable Accounts Payable Inventory & Purchases  Fixed Assets Auditing Payroll Taxes  Benefit and compensation  Team work oriented Employee training and development Supervising Effective time management Deadline-oriented Experience Company Name City , State Accountant 03/2018 Manage and oversee the daily operation of accounting department including.  Monthly bank reconciliations over 10 companies. Manage rent roll, and collections. Prepare overall accounting reports and internal financial statement. Company Name City , State Accounting and Finance Supervisor 07/2017 to 12/2017 Manage and oversee the daily operation of accounting department. Conducted month-end balance sheet reviews and reconciled any variances.  Coded the general ledger and processed vendor invoice payments.  Coordinated approval processes of all accounts payable invoices.  Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Prepared annual federal, state and local tax returns. Company Name City , State Administrator/Accountant 03/2015 to 06/2017 Manage and oversee the daily operation of accounting department including; Account payable/receivable *Cash recipes * General ledger * Payroll * Collection * Bank Reconciliations * Check run * Fixed assets activity. Quarterly,monthly and annual local and state tax returns. Monitor and analyze accounting data and produce financial and productivity reports. Banks deposit and office mail pickup.  Monitors and maintains office supplies inventory.  Manage office vendors, service providers and maintains certifications documentation updated. Maintain fiscal files and all documents transaction. Preparation of Annual 480 and W2. Collaborated extensively with auditors during preliminary and year-end audit processes. In charge of HR includinf,  hiring process, supervising, vacation and sick monitor, coordination of office activities and benefits for office staff including; medical plan and 401k. Company Name City , State Assistant Controller 03/2013 to 03/2015 Account reconciliations. Journal and general ledger entries and postings. Manage Accounts payable and accounts receivable as well, also make collection efforts.  In charge of payroll and administration of employee benefits. Responsible for all invoicing activities. In charge of office supply and inventory. Assist the Controller with overall administrative duties including human resources and financial analysis of the company. Company Name City , State Seasonal Tax Advisor 01/2012 to 05/2013 Responsible for preparing federal and state income tax returns for the small business firm and individuals. Calculate sales and depreciation for various tax reports. Prepare a financial analysis to properly assess customers on government tax laws and incentives. Audit previous tax files to identify corrective opportunities. Occasionally verifies totals on forms prepared by others to detect errors of arithmetic or procedure. Make recommendations on how to improve future financial performance. Work as a part of an advisory team to effectively address issues. Company Name City , State Account Executive 03/2008 to 03/2013 Providing analysis services and financial advising, helping individuals to take the best decision at the time of make any financial investment. Mortgage consulting and marketing of different types of loans including constructions and comercial loan Monthly sales over 2.5M.  Analyzing financial information and credit profiles for pre approval purpose.  Seek for potential customers through telemarketing and special promotional events. Answered customers' questions regarding products, prices and availability. Work History Company Name City , State Account Executive and Loan Processor Company Name City , State Account Consultant Education and Training Certification 2016 Accounting Training Center , City , State , United States IVU and SURI Software MBA : Accounting and Finance 2014 University of Phoenix , City , State , United States Continuing education courses focusing on the Major Changes in Accounting Standards Certification 2011 HR Block , City , State , United States Tax Course BBA : Administration 2010 University of Phoenix , City , State , United States Minor in Management Computer Skills Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint and Microsoft Word. ADP Quickbooks Peachtree CDI PR Soft​ PICO or SURI PC Law ",18 " REVOLVING CREDIT SUPPORT SPECIALIST Professional Background Energetic, dedicated Support Specialist with strong interpersonal skills and 8+ years of contact center and customer service experience. Proven ability to work effectively with people of various ages, cultural backgrounds, and socio-economic statuses. Financial and Customer Support background and the ability to build new and strengthen existing relationships. Great attitude, strong work ethics and customer focused outlook. Well-developed verbal and written communication skills. Skill Highlights Microsoft Office Suite and Outlook Professional Experience Revolving Credit Support Specialist May 2013 Company Name － City , State Identify inefficiencies and make recommendations for process improvements resulting in 20% higher customer satisfaction ratings. Developed and implemented communication strategies and information programs Help associates identify strengths and weaknesses and implement plan of action to improve their skills Updated departmental standard operating procedures and database to accurately reflect the current practices Act as a Subject Matter Expert regarding bank products, policies and procedures Developed effective relationships with different lines of business through clear communication Assist customer and sales representatives with account inquiries and follow up with maintenance requests Analyzed financial information, obtained from clients, to determine strategies for meeting clients' financial objectives Successfully managed the activities of 45 team members in multiple locations Coordinated with underwriters, loan officers, and operations teams to manage and resolve account concerns Led training programs designed to implement new agent performance management standards for credit center departments. Revolving Credit Specialist May 2012 to May 2013 Company Name － City , State Navigate and maintain extensive research and knowledge of bank products Serviced multiple inbound customer inquiries through different channels Report to immediate manager the learning gaps that associates are challenged with Consistently exceed quality and sales expectations Conducts side by side coaching sessions with associates Organize team huddles for weekly meeting Collected customer feedback and made process changes to exceed customer satisfaction goals. Assisted with the development of the call center's operations, quality and training processes. Built customer loyalty by placing follow-up calls for customers who reported product issues. Developed effective relationships with all call center departments through clear communication. Analyzed financial information, obtained from clients, to determine strategies for meeting clients' financial objectives Served as liaison between customers, bank personnel and various internal departments. Team Mentor responsible for coaching and development of both new hire and seasoned associates Trained new hire associates as an On the Job training (OJT) coach. Relationship Banking Associate July 2007 to May 2012 Company Name － City , State Team Mentor responsible for coaching and development of both new hire and seasoned associates Assisted customers with a wide range of account related inquiries Offered products and services to help customers expand banking relationships Met quality and sales goals requirements Created visual aids for teammates for team and center campaigns Trained new hire associates as an On the Job training (OJT) coach Developed effective relationships with all call center departments through clear communication. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Recommended and helped customers select products and services based on their needs. Courteously assisted over 100 customers per day in a high-pressure and fast- paced environment Additional Information. Education and Training Bachelor of Science : Health Administration Information Systems , February 2016 University of Phoenix － City , State , United States Health Administration Information Systems Skills administrative, banking, call center, coach, coaching, credit, clients, customer satisfaction, customer service, database, detail-oriented, fast, financial, team leader, Lotus Notes, Mainframe, Mentor, Microsoft Office Suite, Outlook, works, organizational skills, performance management, personnel, policies, processes, quality, research, sales, Self-Motivated, Self-starter, Supervisor, supervision, time management, training programs ",21 " BUSINESS DEVELOPMENT REPRESENTATIVE Summary Experienced customer service professional with extensive skills in growing and exceeding sales in a multi- million dollar business operation in the food and beverage industries, financial services, and heath care industries. Adaptable and results orientated, with a focus on bottom line results, and has a proven track record of achieving and exceeding the standards of performance set out for any sales project. Skilled in utilizing technology as a tool to improve organizational efficiency. Highlights Customer Relationship Management Project Management Customer Retention & Satisfaction Evaluating Customer Needs Team Builder Training and Development Business Development Sales Management & Analysis Experience Business Development Representative March 2010 to Current Company Name - City , State Achieved customer service objectives by contributing customer service information and recommendations to strategic plans and reviews. Preparing and completing action plans for customer-service standards. Resolving problems, completing audits, identifying customer service trends and determining system improvements. Determined customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, forming focus groups and analyzing information. Increased product awareness levels and grew profit margins through negotiations with store managers and regional managers through the implementation of in-store merchandise displays, product assortments, pricing structures, sales allowances, rebates, and monthly promotions. Managed sales team and assisted them with navigating their retail accounts to align needed resources and support to ensure specific client and/or customer initiative success. Successfully raised capital to assist with growth. Licensed Healthcare Representative December 2008 to March 2010 Company Name - City , State Managed high volume call activity from healthcare providers and Cigna clients. Utilized my health insurance expertise to advise our clients on the best insurance choice to meet there needs. Maintained networks/partnerships with internal and external partners to expedite client processing. Effectively assessed patient needs and resolved client conflicts. Utilized technology to expedite client verification, documentation, & service. Outside Sales Manager March 2005 to December 2008 Company Name - City , State Responsible for the overall development of the North Miami territory selling occupational and physical therapy solutions with a focus on primary care , specialists, and hospital based physicians. Effectively leveraged resources within a fixed budget to increase sales and add value to a difficult to access, high volume, urban customer base. Managed administrative functions including daily synchronization of call activity, expense reporting,performance trend analysis and sales tracking. Successfully collaborated with territory partners and contribute to team success. Developed and maintained networks/partnerships with external community advocacy groups, pharmacies. Manager Trainee May 2004 to March 2005 Company Name - City , State Responsible for overseeing the day-to-day operations of the rental location. Increased business through forecasting, counter sales and rate management in order to remain competitive in the marketplace while utilizing fleet at a profitable level. Managed team members job performance including counter sales Responsible for team member development. Education MBA : Business Administration , 2009 University of Phoenix - City , State Business Administration BS : Psychology , 2002 Florida State University - City , State Psychology Skills Administrative functions, Budgeting, budget, Business Development, competitive, contracts, Contract Negotiation, client, clients, documentation, senior management, expense reporting, focus, forecasting, insurance, inventory, Team Building, Leadership, access, Microsoft Office Suite, Microsoft Project, negotiating, networks, physical therapy, primary care, quality, Quick Books, reporting, Safety, selling, sales, strategic, Strategic Planning, Supply Chain Management, transportation, trend ",5 " INFORMATION TECHNOLOGY SPECIALIST(DISCOUNTPCFIX) Summary I am obsessed with technology. It's power to change everything. Technology fuels my passion and commitment to helping organizations do what they set out to. When I engage, I bring fresh ideas that help your team galvanize performance. Refine your strategy. Spark new energy. The future—and how we get there—depends on those who build, connect, create and transform our world. Accomplished with over 10 years of information technology support experience. Highly articulate Capable experienced installing and updating hardware and software systems for users. Known for effectively optimizing systems to meet changing demands, enhancing collaboration and improving security. Experienced Operations Analyst with first-rate skills in organizing, problem solving and project management. Ready to apply experience and abilities to take on new professional challenges. Passionate and driven professional with remarkable analytical and problem solving skills. Expert quality assurance tester offering five years of experience in detailed technical and system specifications. Provides a collaborative style and has well-developed communication skills. Seeking a role in test reporting and defect resolution. Well-rounded team player with dynamic written and verbal communication skills. Hardworking and resourceful team player. History of going above and beyond to achieve notable results. Offering excellent blend of technical aptitude and creative ability. Inspires design teams with engaging management techniques and innovative thinking. Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. Skills Issue escalation Reporting and analysis Quality control Schematic understanding Critical thinking Data management Network Administration Experience in leadership Improvement plan knowledge Supervision Hardware repair Computer configurations System upgrades New program installations Organizational leadership Troubleshooting and Maintenance Equipment repair Power and hand tool use Troubleshooting and repairs Preventative maintenance Telecommunications systems Component repairs Multitasking Part inspections Friendly, positive attitude LAN and WAN configurations Server and System Administration End-User Training Program installations Software testing Server improvements Data backups Project management Security technologies Network configuration Time management Active Directory knowledge Cybersecurity analysis System Administration Microsoft Office MS Office Apple iOS Technician Help desk assistance Application software testing Mechanical abilities Information Systems Security Professional Advanced knowledge of Windows OS Advanced knowledge of Google Chrome OS Soldering Database management Technical knowledge of server system softwares Servers, storage systems, network equipment, PCs or notebooks of any brands. Experience Information Technology Specialist(Discountpcfix) | 11/2011 - Current Company Name - City , State Assisted client with new computer and network equipment purchases. Updated or installed software for customers to ensure computer efficiency. Checked in computers and performed diagnostics for repair. Backed up data each evening, helping alleviate lost information following malware incident. Updated software versions with patches and new installations to close security loopholes and protect users. Identified hardware issues caused by component failures using approved diagnostic tools. Installed over motherboards, processors and graphics cards. Configured computers to network drivers and connected to printers and other peripheral equipment. Upgraded laptops/desktops, improving speed and performance. Fixed All Apple(iphone,imac,ipad,laptop) Products Screen damage. Fixed any brand,Windows OS,Mac OS,Chrome OS products liquid damage. Observed system functioning and entered commands to test different areas of operations. Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions. Responded to assistance requests from users and directed individuals through basic troubleshooting tasks. Reviewed current hardware and software configurations and recommended modifications to increase system speed. Serviced and repaired equipment according to manufacturer guidelines. Installed new systems and components according to service orders and manufacturer instructions. Assessed and identified issues and quickly resolved to restore functionality. Built and repaired computers according to schedule. Installed, configured, and setup PCs in all stores for optimal operation and reporting. Evaluated interfaces between hardware and software, testing performance requirements. Studied complex technical issues and determined proper resolution methods. Assisted with post-implementation troubleshooting of new applications and application upgrades. Determined and alleviated hardware, software and network issues. Installed and supported hardware and software, including desktops, servers and printers. Identified operational and performance issues and worked with managers to resolve concerns. Completed various reports and analyzed each report to decide where improvements could be made. Recommended process and systems improvements such as changes to operations. Updated hardware and software upon availability and supervised network to eliminate bottlenecks immediately. Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations. Assisted customers with various types of technical issues via email, live chat and telephone. Delivered local and remote Tier 1 IT support for hardware and software to company personnel. Disassembled computer systems to troubleshoot and resolve hardware issues. Increased overall company performance through improved IT uptime and cost reductions. Quality Control Inspector Contractor | 04/2019 - Current Company Name - City , State Conferred with scientific, engineering and technical personnel to resolve design, research and testing problems. Worked with engineers to facilitate research and development testing, correct mechanical failures and generate technical specifications prior to release. Developed and implemented best practices for defect prevention and continuous improvement. Used specialized tools to take precise measurements of various aspects of samples. Consulted with engineers to resolve quality, production and efficiency problems. Wrote detailed reports outlining performance, quality and defect rates. Completed non-destructive tests and visual inspections on a continuous basis. Inspected quality of finished products, making minor repairs to meet project expectations. Documented nonconformities immediately and recommended techniques for prompt resolution. Completed non-destructive tests and visual inspections continuously. Reviewed drawings and blueprints to determine appropriate level of inspection required. Adhered to all safety protocols to minimize equipment damage and avoid injuries. Assessed materials, parts and products for conformance with quality control requirements and production specifications. Network Analyst | 06/2016 - 05/2018 Company Name - City , State Identified operational and performance issues and worked with managers to resolve concerns. Supporting of the following hardware types: servers, storage systems, network equipment, PCs ipad and notebooks of any brands. Analyzed operational performance to identify pain points and provided actionable solutions to management. Educated personnel on company policies to foster improved customer retention and increased revenue. Technical knowledge of standard server system software (Linux, Windows, VMWare) Drove revenue and customer retention by visiting corporate and franchise centers serving clients to educate staff on company policies and customer styling applications. Wrote reports outlining results to facilitate management decision making. Executed and monitored standards for user interfaces, page design and graphics development. Provided senior technical support to both in-house staff and user departments for all network applications. Monitored project budget through the careful assessment of resource usage and task management to ensure that costs were kept low. Supported customers with password resets and account customization. Recorded complaints, product deficiencies, returned orders and other customer documentation in system. Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware. Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support. Performed site evaluations, customer surveys and team audits. Promoted continuous improvement for IT governance processes. Spearheaded server infrastructure development, quality control, staging and production operations. Quality Control Manager | 07/2013 - 08/2015 Company Name - City , State Stayed well-informed of all company and federal regulations, which bolstered compliance of all corporate processes. Used creative and professional policy to find solutions to issues while diminishing conflicts. Handled all scheduling procedures for the department and directed team members in setting and achieving goals. Observed customer specifications by monitoring the quality control of finished products. Education and Training The Federal Polytechnic, Ado-Ekiti - City , State | Associate of Science Science Technology , 2003 Phoenix East Aviation - City , State | F.A.A Aircraft Dispatcher License Aviation , 2014 University Of Colorado At Boulder - City | Certificate Cybersecurity Policy For Aviation And Internet , 07/2020 GOOGLE I.T SUPPORT - City | Certificate 03/2021 Completed professional Course in: IT Security: Defense against the digital dark arts Operating System and You: Becoming a power user The Bits and Bytes of Computer Networking System Administration and IT Infrastructure Service Technical Support Fundamentals ",2 " SENIOR DIRECTOR OF FINANCE Professional Summary High-performing Senior Director of Finance with management experience, and exceptional people skills. Versed in strategic planning, financial analysis and project management. Experience Senior Director of Finance May 2012 to Feb 2016 Company Name － City , State Manage a team that is responsible for timely and accurate reporting for Commercial Accounts ($3.5BN) and Middle Market ($7BN) monthly and quarterly production results, including preparing Sr. Leadership for Investor Days, Earnings Releases, and Shareholder Meetings. Lead a variety of projects including the coordination and consolidation of the annual plan, the annual field compensation process, as well as being the finance representative on a long-term strategic operating model project. Drive CFO and Sr. Leadership directed projects in order to support evolving business needs including the development of an audit estimation process across Middle Market, implemented a new profitability measure which allowed detailed segmentation of the Middle Market book of business, and managed the re-alignment of the geographical footprint of our business (over 3,000 people across the country) to better drive results and synergy across business units. Utilize exceptional analytical and communication skills across multiple levels of the organization, with an ability to understand the details as well as find and summarize key findings. Director of Strategic Initiatives Jun 2009 to May 2012 Company Name － City , State Developed strategy, identified priorities, and established business cases across and within the businesses to enable the successful delivery of strategic activities and investments. Projects included re-designing underwriting documentation across Business Insurance, developing solutions to improve regulatory pricing documentation across Business Insurance, and streamlining the staff and process for Global Underwriting business. Worked with leaders to develop solutions to change the business model and the operating model by determining ways to re-tool, re-align, re-organize, or create efficiencies in current activities. Provided continuous support to senior management on planning, execution, market-specific needs, and challenges by providing fact-based decision support, and clear and concise messaging through meetings and presentations. Process Improvement Engineer Jul 2006 to Jun 2009 Company Name － City , State Completed a Liquid Petroleum Gas market study for National Programs and identified 10 new states in which they should expand their business, equal to an estimated $12 million dollars in premium. Conducted an Account Manager job-assessment for Northland Insurance with the end goal of establishing metrics to measure the performance of 18 Account Managers on a monthly basis. This study included interviewing, studying workloads and process time, and ultimately working with Management to develop performance measure metrics. Assisted business areas with improving their operational performance by working through the process engineering methodology which consists of: project planning, core data collection, process documentation, preliminary data analysis, the development of recommendations, and final report presentation. Managed an Architects & Engineers process improvement project focused on finding opportunities to simplify the A & E's work environment. This was accomplished through a division of labor comparison between 17 employees and another business unit, an assessment of streamlining opportunities along with an identification of work that can be performed outside the office. Managed an Employee Relations process improvement project where I interviewed, created process workflow documents, and identified over 80 process improvement opportunities that were built into their 2008 business plan. 1st Rotation: Home Office Assistant Regional Financial Officer for Domestic Companies Provided financial and strategic planning analytical support to the Domestic Financial Officers in the Domestic Finance Teams for Travelers of Florida, Travelers of New Jersey and Premier. Visited these field offices at least once a month, and acted as the liaison between the Domestic Companies and the Home Office. Education Bachelor of Science , Economics and Finance May 2006 Bentley College GPA: GPA: 3.7 GPA: 3.68 Magna Cum Laude, Honors Program, President's List, Dean's List, Finance National Honors Society Economics and Finance GPA: 3.7 GPA: 3.68 Magna Cum Laude, Honors Program, President's List, Dean's List, Finance National Honors Society MBA 2012 University of Connecticut Graduate School GPA: GPA: 3.8 GPA: 3.8 Skills Premier, streamline, book, business plan, communication skills, concise, data analysis, data collection, decision support, delivery, designing, documentation, Employee Relations, senior management, Finance, Financial, Home Office, Insurance, investments, Leadership, Market, Meetings, messaging, Access, Excel, office, Power Point, presentations, pricing, process engineering, process improvement, project planning, reporting, strategy, strategic, strategic planning, Underwriting, Visio, Workbench, workflow Core Qualifications Excel, Power Point, Access, Visio TM1, SNL, AM Best ",15 " SOCIAL MEDIA MANAGER Summary Seeking an employment position in the Marketing or Public Relations field. Highlights I am able to work very well with other people, as part of a team or otherwise, in an external and/or internal work environment. I am very organized and can multi-task with ease. I am able to take direction easily, but I am also not afraid to ask for help if needed. I am a strong communicator and pride myself on my ability to speak and write well. I am very familiar with most computer office programs including all Microsoft programs. I work well under pressure and consider myself to be an effective problem solver, promoter and liaison. I pride myself on being able to develop and nurture relationships, existing and new, with clients, patients, and/or team members on a daily basis. Experience Social Media Manager , 06/2014 to Current Company Name － City , State Running Title history on Lease holders and their properties Entering data to be used in official Abstracts Managing personal relationships with clients by writing ""Thank You"" letters and keeping them informed with weekly email updates Assisting with daily office duties such as filing, organizing, and updating company/clientele information Creating and maintaining Social Media profiles (Facebook, Twitter, Instagram) for the Candidate Creating and implementing strategic plans for Social Media posts to try and broaden our outreach (i.e. posting relative articles on social or political issues in our community and asking followers for their feedback, posting pictures of every fundraiser, appearance or social event that the campaign/candidate has held or attended, engaging followers in conversation on the campaign page to learn about their concerns and hopes for the future of our community and how André Comeaux can help make them a reality) Helping plan campaign fundraisers and events for the Lafayette community ◦ Examples: * Planned and implemented a ""Meet the Candidate"" social gathering at a local restaurant for current students and recent graduates to come together and discover ways they can volunteer for the campaign, raise money, meet André Comeaux and learn about his objectives * Helped plan and implement several fundraisers for both the Lafayette and Baton Rouge community which gave supporters the opportunity to volunteer their time and money to help fund the campaign * Helped design the website, campaign ""push card"" and campaign t-shirt Marketing Intern , 01/2014 to 05/2014 Company Name － City , State Creating and posting numerous Social Media posts on various outlets (Facebook, Twitter, Instagram, Constant Contact) to engage followers and encourage attendance to events Designing and sending out weekly, sometimes daily e-Blasts (via Constant Contact) to ticket holders and the general public about upcoming events, getting involved with volunteering, etc. Volunteering for Art Walks in Downtown Lafayette & various concerts, taking pictures at certain events and fundraisers, and assisting the Marketing Director with different tasks on a daily basis such as organizing and designing promotional pieces including flyers, postcards and the Center's website Sports Intern , 09/2013 to 02/2014 Company Name － City , State Assisting the Sports Director with filming high school football games Recording names, numbers and scores of each game Cutting film and reviewing/editing the script for the teleprompter for the Sports Director before he went on-air Nanny/Caregiver , 01/2012 to 02/2014 Company Name － City , State Basic caregiver for three small children for 4-6 hours everyday Provided discipline according to their ages (5, 10, and 13) and, in accordance with their parents' guidelines, gave them everyday chores and responsibilities to accomplish i.e. getting their homework done right after school and in a timely manner, cleaning their rooms, dressing themselves for extra-curricular activities, etc. Sales Associate , 05/2011 to 12/2012 Company Name － City , State Greeting and assisting customers on the main floor Working the register Re-stocking shelves and taking inventory on a weekly basis and major inventory over the summer Wrapping gifts Creating flyers and postcards to help advertise monthly sales or discounts Designing various window displays Education Bachelor's : Public Relations, Business University of Louisiana at Lafayette － City , State , US University of Louisiana at Lafayette, Lafayette LA Public Relations/Liberal Arts, May 2014 Bachelor's degree in Public Relations with a minor in Business Accomplishments As part of one of my last core Communications classes at The University of Louisiana at Lafayette, better known as Campaigns 490, students were divided into 5 teams of 5 to create a campaign for a specific client, the ULL Communication Department. The proposal was to increase recruitment numbers by 20% in the next year. Each member of the team had a unique job and mine was Editor, which entailed reviewing, proofreading, and finalizing the group's final written reports and social media sites. After a semester of gathering and analyzing research, developing a campaign based on objectives, creating a new branded image and evaluating the plan for the department, the Department of Communication chose our campaign as the winning group proposal Professional Affiliations THE ANDRÉ COMEAUX CAMPAIGN , Lafayette, LA Skills Associate, Basis, Greeting, Inventory, Monthly Sales, Sales, Sales Associate, Sales Or, Stocking, Marketing, Posting, Clients, Filing, Increase, Liaison, Problem Solver, Proofreading, Recruitment, Very Organized, Games, Promotional, Public Relations ",12 " HR MANAGER Highlights SENIOR HUMAN RESOURCES STRATEGIST / RECRUITMENT MANAGER Talent Management | Strategic Recruitment Planning Organizational Development Top-performing Human Resources Professional with 10+ years of experience providing innovative and results-driven leadership within small and large organizations. Proven ability to effectively communicate with staff on all corporate levels, create and inspire positive relationships, and build solid teams of professional employees. Expert in designing effective recruiting strategies targeting top-quality talent, performing contract negotiations, and creating initiatives improving employee satisfaction and retention. Characterized as a compassionate manager, strategic leader, and executive recruiter. Value Offered Workforce Planning Team Building & Facilitation Project Management Vendor Relations FMLA Employee Retention Performance Appraisal Behavioral Interviewing Performance Improvement Employment Branding Recruitment Training & Development Accomplishments PHR - Professional in Human Resource Management Society of Human Resource Managers (SHRM) Publications: AT&T and TempHelp Build, Buy or Barrow for Success - AT&T's Wisconsin Manual for Sales and IT; Hiring Protocols (AT&T) - Strategies for Identification, Selection and Retention; Impact Recruiting - How Question Design Makes the Difference Instructor - UWM - School of Continuing Education & Certification Course: Attract/Retain&Sucseed - Designing recruitment strategies to align with business objectives. Experience HR Manager March 2013 to Current Company Name Overvie. Corporate HR Manager for project management & consultancy firm - offering advisory services to the life science, biotechnology & medical device industries. I provide strategic direction and design in all areas affecting talent acquisition, onboarding, performance management & instructional training design. My primary responsibilities involve aligning talent acquisition strategies with our practice concentrations and subject matter needs. I focus on recruitment (search, interview, offer contracting) retention (employee relations, Associate satisfaction), performance management (analytics, evaluation design, job descriptions (work design) and training/development. I am a member of our Leadership Team, serving in the capacity of Director - Talent Assimilation. I also focus extensively on succession planning - training our leaders in tactical, operational, human capital & organization change management strategies. Manager - HR Corporate Recruiter and HR consultant January 2006 to March 2013 Company Name for company division specializing in state-of-the-art recruiting design, HR administration and change management initiatives for large public company. Coordinated full-cycle recruiting and retention strategies for management positions at corporate headquarters and nationwide facilities. Partnered with hiring managers to provide insight and direction regarding interview and selection processes. Developed corporate recruiting policies, joined Corporate HR Team to assist with interview, job fair, and training projects, and report weekly metrics to senior management. Spearheaded implementation of company's first applicant tracking system (Region) Redesign interview techniques - question design, skill evaluation and situational analysis study Reduced total turnover rate by 20%. Decreased turnover by 35% for Chicago region. Created vendor management system and clear contract negotiation process. Lead Selection Advisor - Determined traits, experience, and attributes necessary for specialized positions to recruit and hire top-talent. Improved paper communication process by implementing E-Fax System. Reduced unethical and inappropriate behavior, avoiding further turnover. Design Recruitment protocols - initial, question design and follow-up. Sr. HR Generalist/Lead Recruiting Manager January 1998 to January 2006 Company Name － City , State Provided human resources and recruitment & HR Generalist support for growing placement firm consisting of approximately 38 (FT) and 514 (PT/Temporary) employees. Oversaw marketing of HR opportunities and recruitment of qualified candidates. Conducted research and was lead recruitment design and implementation manager. Additionally, I had responsibility to ensure contract compliance and monitor all service level metrics. Designed new databases and internet searches modalities to find passive and active candidates. Promoted from HR Generalist to HR Recruiting Manager based on strong performance in process improvement, recruitment initiatives, and performance management. Administered full-cycle recruiting and retention processes for largest branch consisting of 1,500 employees. Managed EEOC, FSLA, ADA, FMLA, employee relations, workman's compensation, benefits administration, and payroll. Coordinated new hire orientations, facilitated trainings, and advised managers on performance management, employee evaluations, compensation, promotions, and terminations. Employee Relations Generalist January 1992 to January 1998 Company Name － State Managed HR operations and generalist duties across the nation for institute consisting of 1,700 employees and 30 facilities. Oversaw employee relations, FMLAs, EEOC, ADA, FSLA, benefits, and payroll. Directed hiring managers on company policies, procedures, performance management, and terminations. Monitor recruitment ""fill-rates"" for Illinois Reduced unethical and inappropriate behavior, avoiding further turnover. Key contributor in Applicant Tracking System. Created company policy guide for supervisors and senior management. Developed and implemented employee wellness and referral bonus programs. Managed annual budget of $2M. Education MS : Human Resources Marquette University － City , State GPA: Cum Laude Cum Laude Human Resources JD The John Marshall Law School BA Bachelor of Arts Marquette University － City , State Skills ADA, art, benefits, benefits administration, biotechnology, Branding, budget, change management, contract negotiations, contract negotiation, databases, designing, direction, employee relations, senior management, Fax, focus, hiring, Human Resources, HR, Team Building, Leadership, Director, marketing, Organizational Development, payroll, Performance Appraisal, performance management, policies, processes, process improvement, Project Management, protocols, quality, RECRUITMENT, Recruiting, recruiter, research, Strategic, STRATEGIST, training design, vendor management, Vendor Relations ",0 " RANK: SGT/E-5 NON- COMMISSIONED OFFICER IN CHARGE BRIGADE MAIL ROOM Summary Motivated logistics specialist, successful at managing inventory control, customer service and transportation logistics. Excellent problem solving and interpersonal skills. Managed and accounted for over $100 million of military munitions with zero errors. Monthly inventories of multiple warehouses. Reconciled daily issue and turn-in paperwork of customer units. Consistently recognized for excellence in that field. Successfully opened, developed and maintained a consolidated mail facility, servicing more than 5,000 soldiers. With no prior experience was able to quickly learn and comply with all military, and federal regulations and handled certified, registered and insured mail with 100% accuracy. KEY QUALIFICATIONS: · Current Secret Clearance · Stock Control · Management · Conflict Resolution · Logistics · Leadership Highlights Inventory tracking Clear and concise communication Flexible with availability Highly adaptable to a variety of situations and personalities Constant desire to learn. Strive to be the subject matter expert Gaining Customer trust Positive, upbeat attitude Accomplishments As the Non-Commissioned Officer in Charge of day to day operations for the 4th Combat Aviation Brigade Mail Room, was directly responsible for ensuring it's perfect 100% pick up record from September, 5 2012 - April, 17 2015. Tracked and verified by the Official Mail and Distribution Center, for the Fort Carson Post Office Received 4 consecutive commendable ratings for attention to detail, and outstanding performance, during the Army 4th Division Postal Inspections Selected by the 4th Infantry Division G1 for Best Mail Room on the Installation, Fort Carson, for the first quarter of FY 13 Chosen by leadership, to compete at the promotion board, was awarded promotable status and sent to the Basic Leaders Course. Earned the trust and confidence of senior leadership and, put in charge of a team of my peers, in their absence, on several occasions, to turn in live and expended rounds Work Experience Rank: SGT/E-5 Non- Commissioned Officer in Charge Brigade Mail Room June 2012 to May 2015 Company Name - City , State Management: · Opened, developed, and managed a consolidated mail room for 5,000 soldiers. Certified by the USPS and handled over 300,000 pieces of mail, as well as, 10,000 pieces of Certified and Registered mail with zero loss. Trained 6 soldiers to perform as a cohesive team while accomplishing daily activities of the brigade mail room. Rank: SPC/E-4 (P) - Ammunition Specialist June 2011 to June 2012 Company Name - City , State Developed load plans based on training requirements and federal regulations regarding the transport of hazardous materials Trained and guided several junior soldiers in the operation of material handling equipment and it's use in safe handling and transportation of aviation ammunition Rank: SPC/E-4(P) Promotable - Ammunition Specialist November 2009 to June 2011 Company Name - City , State Supported all basic training and advanced individual training, weapons ranges Ensured all training was able to be conducted as scheduled by consistently making all deliveries on time with 100% accuracy Assisted in the drawing, delivery, and turn-in of over 14 million rounds of ammunition, valued at over 30 million dollars. Rank: SPC/E-4 - Ammunition Stock Control and Accounting Specialist May 2007 to November 2009 Company Name - City , State Stock Control: · Inventoried, issued, transported, and managed over $100 million of military munitions with zero loss. Instructed and trained 5 personnel on the Standard Army Ammunition System-Modular (SAAS-MOD). Communication: · Communicated effectively with civilian contractors, and Republic of Korea officers and soldiers in a successful effort to ship 100 containers of ammunition back to the United States. Residential/ Commercial Painter June 2000 to May 2007 Company Name - City , State Maintained professional, appearance and attitude, to develop client confidence. Consistently developed ideas to maximize output and accuracy. Accomplished tasks to standard, often ahead of time on both; jobs working alone and jobs working as a team member. Education Associate of Science : Pre-Engineering Pikes Peak Community College 2016-2018 - City , State - Enrolled in Fall 2016 Semester to begin work on an Pre-Engineering A.S Degree. - I then hope to transfer to Colorado School of Mines to obtain a B.S Degree in Engineering. Skills Dedication to customer service, often remaining flexible with availability to accommodate as many customers as possible Proven competency in learning all aspects of state and federal regulations, and ensuring 100% compliance from those I work with Accepts challenges with no hesitation; never retreated from opportunities of greater responsibility Exceptional ability to recognize potential problems and work to resolve them quickly and discreetly. Affirming the customers confidence. ",23 " REGISTERED NURSE Professional Summary To improve the wellbeing of the patients I serve and to manage illness with skill and compassion To provide a safe and therapeutic environment to all patients and families through assessment and critical thinking to anticipate potential problems To enhance and speed the recovery process of each individual To promote respect, positive communication, and collaboration among all healthcare teams including patients and families Licenses CPR certified through American Heart Association Registered Nurse in the State of Pennsylvania, License number RN645795 Skill Highlights Medication administration Skilled Orthopedic Nurse Broad medical terminology knowledge Use of hemovacs, autotransfusion devices, continuous passive motion therapy, traction, orthopedic braces IV drug therapy management Body mechanics knowledge Specimen collection/processing proficiency Professional Experience Company Name February 2013 to Current Registered Nurse City , State Applying nursing knowledge and skills within relationship based care, using nursing processes to meet the clinical, spiritual, and psychological needs of the patients and families Serving as a highly engaged partner on the care team and responding to care team member needs for assistance and partnership Participating in work that improves patient care and the professional practice environments Adapting to changes and demonstrating flexibility within the change processes Assisted patients with healing and recovery after surgery Utilized strong assessment skills to determine necessary patient care. Formulating goals and a plan of care that involves the patient as a partner within the healthcare team Demonstrates critical thinking in clinical, psychological, social, and spiritual issues for the patient within the care environment Creating caring and compassionate patient focused experiences by building healing relationships with patients and their families, as well as colleagues Providing detailed and appropriate teaching to patients and families to effectively guide them through their care as they transition to another level of care and/or home Supporting the development of students, new staff and colleagues, serving as a preceptor Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments Creating an environment that facilitates open communication by asking for feedback and inquiry to improve practice Utilizing research and evidence-based practice to support improvement in clinical care Implemented new floor assignments based on evaluation of staffing requirements Demonstrating accountability for actions, enthusiasm, motivation, and commitment to patients and family members Demonstrating an understanding of cultural differences and needs while holding peers accountable for healthy relationships with patients and families Maintaining a conscious balance between work and personal life by modeling safe work hours, time management, and healthy lifestyle practices Responsible for Hemovac Autotransfusion System administration. Delivering high-quality and compassionate treatment to indigent and low-income patient community Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit Provided quality nursing care in accordance with resident care policies and procedures Tested glucose and administered injections Company Name July 2010 to September 2011 Home Healthcare Assistant City , State Read and recorded temperature, pulse and respiration Completed and submitted clinical documentation in accordance with agency guidelines. Collected urine and fecal samples Assisted with adequate nutrition and fluid intake Planned, prepared and served meals and snacks according to prescribed diets Performed household tasks such as laundry, dusting, washing dishes and vacuuming Facilitated games and other activities to engage clients Positioned residents for comfort and to prevent skin pressure problems Assisted with transferring residents in and out of wheelchairs and adaptive equipment Assisted with ADL's Exhibited compassionate care and communication with regard to issues of death and dying Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided Maintained a clean, orderly and well-stocked environment Company Name June 2008 to October 2009 Nursing Assistant Neurosurgical Intensive Care Unit Providing direct patient care as directed by RN, which included daily living activities, transporting, feeding, bathing, and so on Helping to maintain a safe environment conducive to the recovery and safety of each patient in the unit, including but not limited to completing safety checks, keeping the unit clean and organized, cleaning and updating specific equipment such as glucometers, changing linens, keeping the unit and rooms clear of stray equipment Stocking supplies used by the RN throughout unit and in patient rooms to facilitate patient care delivery Performing blood glucose monitoring, recording, and reporting results to RN Emptying bedpans/foleys, performing foley care, recording I&O's Documenting vital signs, blood glucose, and so on in the medical record according to established procedures Providing supervision and companionship to patients as required Planning and prioritizing activities and duties as needed such as CT scans Complying with safety policies and procedures including standard precautions as well as policies and procedures for blood-borne pathogen exposure Continually working to improve knowledge, skills and performance Ensuring that equipment malfunctions were reported and returned to the appropriate department Assisting RN and the unit by responding to call lights, telephones, passing meal trays, and transporting patients as needed. Company Name February 2007 to July 2010 Emergency Medical Technician City , State Harmony Emergency Medical Services Attending to emergency and non-emergency medical requests as they arose, rendering on-site assistance to patients as required Performing and/or assisting in the initial assessment and management of illness or injury to emergency patients in accordance with specified protocols and procedures Providing Cardiopulmonary resuscitation, opening a patients airway, and providing ventilation assistance Bandaging wounds, stabilizing broken bones, controlling bleeding, administering oxygen Notifying a hospital's emergency department of the nature and extent of the medical treatment provided and giving an account of the patients medical condition Preparing and assisting in the preparation of patients for transport Cleaning and disinfecting ambulance and equipment after each call Replacing supplies necessary to maintain and perform duties and responsibilities in emergency situations Inspecting emergency medical equipment to ensure function and compliance with safety and infection control regulations and standards. Education and Training UPMC Shadyside School of Nursing 2012 Diploma : Nursing City , State Community College of Allegheny County 2008 EMT Certification/First Aid/CPR September 2007-January 2008 : Basic Life Support City , State Skills Caring for patients with musculoskeletal diseases and disorders, Assisting with activities of daily living, Administering intravenous medications, Using critical thinking skills, Monitoring and preparing hemovacs, autotransfusion devices, continuous passive motion therapy, casting, traction, external fixation, ",6 " MORTGAGE BANKING DEFAULT OPERATIONS SPECIALIST II Objective Seeking a challenging position where I am able to utilize my customer service, trouble shooting, communication and problem solving skills towards growth and advancement within a prestigious company. Experience February 2015 to Current Company Name City , State Mortgage Banking Default Operations Specialist II Responds to internal inquiries from customer service specialists regarding issues such as missing documents, ordering certain third party services and reviewing ""specialty flags"" Facilitate the gathering of underwriting documents for both pre and post underwriting decision making Responsible for conducting research on mortgage files currently in litigation Present results to management with issues and potential risks identified Receives decision/results from underwriting and QC review and process according to decision Communicate effectively with borrowers attorney on status of the loss mitigation and/or liquidation Assess and analyze trial plan and/or modification document detail and verify against modification portal (PEGA) Thorough understanding of investor requirements and impact potential to loss mitigation and default foreclosure processes Coordinate tactic initiatives to better streamline department processes & procedures to present to senior management. May 2014 to Current Company Name City , State Audio-Visual Technician Responsible for setting and striking general session/meeting room exhibit labor including load-in & out with install and dismantle, audio, video, and/or lighting assist Coordinate and/or assist technical crews at various sites Work with inventory control to ensure complete equipment coverage for clients are established Operates multi-media equipment Responsible for all technical labor of production, ensuring picture, sound, and quality Performs maintenance of audio-visual equipment Coordinate meetings with sales manager for planned/unplanned events to determine requirements from client Experience and evolving knowledge in Photoshop and InDesign such as Adobe Creative Cloud Build strong relationships with future and current clients to promote services of PSAV. May 2013 to October 2013 Company Name City , State Closing Specialist I Liaison between Vendor, Lender, Attorney and Borrower for refinance closing files Processed and preformed quality checks on all documents from lenders and attorneys for accuracy Ensured each state guideline in reference to closing instructions were followed Responded to inquiries from borrowers, lenders, and attorneys to resolve discrepancies Prepared title company closing documents in timely and professional manner Worked to build strong partnerships with local lenders, realtors, and attorneys Prior to closing, called and confirmed with lenders and borrowers to ensure original schedule was met. July 2009 to January 2011 Company Name City , State Corporate Trainer Conducted needed analysis to determine training needs and appropriate training methods based on subject matter and target audience. Developed classroom-based, virtual facilitation, and eLearning programs Developed high quality materials: participant guides, worksheets, job aids, and facilitator manuals. Established performance objectives, learning outcomes, and assessment tools Attend project status meetings for applicable information on training programs. Conduct Train-the-Trainer forum for new programs. Facilitate training classes as needed. January 2011 to January 2012 Company Name City , State Mortgage Loan Processor II Act as a liaison between the borrower and the Investor requesting doc within a timely manner Processed Conventional, FNMA, GNMA, FHLMC, FHA, VA, DSI, Jumbo, 203k Rehab, and 2nd mortgages (HELOC) Manage a daily pipeline of 60 to 80 loans. Develop reporting for projected workflow daily January 2012 to May 2013 Company Name City , State Manager, Customer Service Managed a team of 15 associate who took calls regarding Bankruptcy and Property Claims Coached new Hires Conducted On the Job Training for associates Assisted homeowners with general questions and servicing of their mortgage and home equity loans Created procedures for servicing and Foreclosure guidelines. October 2006 to October 2008 Company Name City , State Team Leader Provided superior customer service while managing multiple projects. Provided Help Desk solution. Resolved all customer complaints to ensure the utmost customer service. Trouble shoot IP address for VOIP. January 2006 to January 2008 Company Name City , State Operations Assistant Assisted with preventative maintenance for security. Troubleshooted and repaired Hardware and Software issue. Reviewed surveys from quality assurance. January 2005 to January 2006 Company Name City , State Quality Assist Accurately measured vinyl siding. Trained new employees on proper work ethics. Assisted in quality control ensuring a higher quality product for clients. Education present University of North Texas City , State 2008 Remington College City , State Special Skill/ Certifications Associate Degree Computer Networking Excel, Linux, Ms Word, and Right Fax Adobe Creative cloud Economic Major Skills Adobe, Photoshop, streamline, Attorney, audio, closing, Hardware, Computer Networking, client, clients, Customer Service, decision making, equity, senior management, Fax, Help Desk, InDesign, inventory control, IP, lighting, Linux, litigation, managing, materials, meetings, Excel, Ms Word, multi-media, processes, quality, quality assurance, quality control, reporting, research, sales manager, sound, surveys, Trainer, training programs, underwriting, video, VOIP, workflow ",21 " ACCOUNTANT Summary Flexible accountant who adapts seamlessly to constantly evolving accounting processes and technology. Seasoned staff accountant with ten year background in accounting. Core competencies include detailed oriented, organized, and as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Passionate and motivated, with a drive for excellence. Highlights Microsoft Excel (v-lookups, macros, pivot tables), Microsoft PowerPoint, Microsoft Access, Microsoft Word, Microsoft Outlook, JD Edwards/AS 400, Microsoft Accounting Office, Image Freeway, QuickBooks, SAP, LX, SAGE Experience Accountant , 10/2014 － Current Company Name － City , State Manage Construction in Progress Accounts, depreciation, additions, transfers, & dispositions of tangible and intangible assets. Tracked all capital spending against approved capital requests. Reconcile the fixed assets subsidiary ledger and generate monthly ad hoc reports to effectively complete the monthly roll forward. Record and maintain capital leases. Create and monitor a system of controls, procedures, and forms for the recordation of fixed assets. Assist with full cycle accounting and financial reporting for month end close Prepare multiple balance sheet reconciliations. Perform research and analyses to determine trends, estimates, and significant changes for various P&L accounts. Manage property tax statements and update monthly accruals. Collaborate and maintain strong working relationships with the field as well as corporate finance and other corporate departments. Provide support, research, analysis, and information reporting as needed to the Regional Finance Directors, Plant Controllers, Operations Management, and Corporate Finance. Assist with interim & annual audit. Work on special projects and prepare ad hoc reports and analysis as needed. Senior Staff Accountant , 01/2013 － 10/2014 Company Name － City , State Perform a significant role in month-end close including preparation of production reports, journal entries and account reconciliations. Analyze financial transactions and assist in the preparation of balance sheets, P&L's and other financial reports. Ensure that transactions are coded accurately and financial reporting integrity is maintained. Review & analyze monthly product cost as well as publish and analyze monthly budget vs. actual reports. Manage Construction in Process Accounts, fixed assets, depreciation, additions, transfers, & dispositions of fixed and intangible assets. Conduct annual physical inventory for fixed assets for manufacturing plants, distribution centers & galleries. Compose Quarterly Consolidated Financial Statements for parent company. Generate Intercompany Foreign Currency Financial Statements. Observe and reconcile physical inventory. Calculate year-end raw materials inventory for manufacturing facilities. Compile analysis of corporate financial data to provide management with internal reports. Assist controller with interim & annual audit. Provide consequential analysis and support, ad hoc requests, projects and other duties assigned by the Director or VP of Finance. Review and explain variances to budget/forecast for production on a monthly, quarterly, and annual basis. Staff Accountant , 02/2009 － 12/2012 Company Name － City , State Prepare journal entries for expense allocations, accruals, corrections & adjustments. Manage master data in ERP system for all new inventory items. Prepare wire transfers for processing of inter-company payments. Process monthly sales commissions and commission Transfers. Prepare the budget forecast for annual capital budget for all construction in process accounts. Prepare bank account reconciliations. Prepared, examined, or analyzed accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards. Developed, maintained, and analyzed budgets, preparing periodic reports that compare budgeted costs to actual costs. General Ledger Specialist , 05/2001 － 02/2009 Company Name － City , State Post daily journal entries to general ledger. Reconciled fixed asset accounts and other balance sheet accounts. Reconciled teller daily balance sheets and prepares summary worksheet Prepared weekly FR2900 Regulation D Federal Reserve Requirement Report. Assisted in the month-end close and year-end close Analyze and correct all bank account reconciliations Execute wire transfers Assist with interim & annual audit. Perform other job-related duties and special projects. Education 2008 Keller Graduate School of Management － City , State Master of Business Administration Accounting GPA: GPA: 3.67 Accounting GPA: 3.67 2006 DeVry University － City , State Bachelor of Science Technical Management Accounting GPA: GPA: 3.66 Cum Laude, and Dean's List Technical Management Accounting GPA: 3.66 Cum Laude, and Dean's List Skills account reconciliations, Accounting, accruals, ad, AS 400, balance sheet, balance sheets, budgets, budget, controller, Corporate Finance, ERP, Finance, financial, financial reports, financial reporting, Financial Statements, fixed assets, forms, general ledger, Image, inventory, JD Edwards, ledger, Director, macros, materials, Microsoft Access, Microsoft Excel, Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, month end close, Operations Management, pivot tables, Progress, QuickBooks, reporting, Requirement, research, SAGE FAS, sales, SAP, tax, year-end ",18 " MECHANICAL DESIGNER Summary I am a current Mechanical Designer for I.A.S. I am extremely versatile, reliable and efficient with 15+ years' experience supporting managers, business owners and executives in high paced environments in a wide variety of professional positions. Diversified skills include client relations, utilizing different design mediums, being hands on, project management, and working extremely well in both team environments and on my own. Experience 02/2016 to Current Mechanical Designer Company Name － City , State My primary responsibility is to ensure that Clients are thrilled through design, planning and implementation while making sure Interstate's services are the highest quality possible. Maintain schedules thru interaction with clients and project managers, personnel and clients. Maintain ongoing project requirements and specifications for multiple projects. Review design efforts for team to ensure that quality is being maintained. Manage and scope investigations into form or function of a feature or set of features in a design. To create and refine technical and mechanical parts as well as assembly drawings to capture design intent and documentation. Guide other Interstate Staff. 02/2016 to 08/2016 Lead Horticulturalist/Manager Company Name － City , State Develop improved measurement techniques, soil conservation methods, soil sampling devices, or related technology. Identify or classify species of insects or allied forms, such as mites or spiders. Investigate soil problems and poor water quality to determine sources and effects. Develop improved measurement techniques, soil conservation methods, soil sampling devices, or related technology. Perform chemical analyses of the microorganism content of soils to determine microbial reactions or chemical mineralogical relationships to plant growth. Tour work areas to observe work being done, to inspect crops, and to evaluate plant and soil conditions. Apply pesticides and fertilizers to plants. Hire employees, and train them in gardening techniques. Select and purchase seeds, plant nutrients, disease control chemicals, and garden and lawn care equipment. Explain and enforce safety regulations and policies. Confer with horticultural personnel in order to plan facility renovations or additions. Cut and prune trees, shrubs, flowers, and plants. Construct structures and accessories such as greenhouses and benches. Negotiate contracts such as those for land leases or tree purchases. 02/2014 to 02/2016 R&D Designer Company Name － City , State Responsible for the overall design, development & testing (DDT): I design, draft, develop and test many concurrent product development and product improvement projects. Design and ensure fit, form and functions are correct. Perform calculations and work with vendors to develop production part design and allocate resources when necessary. Work with engineers to address product updates and concerns and work with quality and customer service departments to identify product improvement opportunities. Create and track ECN's (engineering changing notice), update drawings and documents, ensure they meet drafting standards, brainstorm ideas and modeling concepts, prototype new designs, and train manufacturing personnel on product design changes and upgrades. 05/2013 to 02/2014 Landscape Supervisor Company Name － City , State Responsibilities included maintaining and supervising all indoor and outdoor landscape needs. This includes but is not limited to all budgeting, design, maintenance, horticultural practices for all on-site plants and oversight of all on-sight jobs. Working with vendors and managing a cost-to-savings budget working toward a LEED certified campus and providing safety and cost solutions for Microsoft. Establish and enforce operating procedures and work standards that will ensure adequate performance and personnel safety. Train workers in tasks such as transplanting or pruning trees or shrubs, finishing cement, using equipment, or caring for turf. Confer with other supervisors to coordinate work activities with those of other departments. 03/2013 to 07/2013 Designer/Project Manager Company Name － City , State Coordinate or direct development, energy assessment, engineering, or construction activities to ensure that landscape project needs and objectives are met. Manage site assessments and/or environmental studies for new designs. Update schedules, estimates, forecasts, or budgets for landscape designs and proposals. 01/2011 to 12/2011 Technician Company Name － City , State Operate digital printing and categorization systems. Collect and maintain records of clients and designs. Complete quality control activities, monitor equipment operation, and report malfunctioning equipment to supervisor. 06/2007 to 09/2007 Foreman/Designer Company Name － City , State Supervise, coordinate, or schedule the activities of construction and landscape workers. Read specifications, such as blueprints, to determine construction requirements or to plan procedures. Inspect work progress, equipment, or construction sites to verify safety or to ensure that specifications are met. Locate, measure, and mark site locations or placement of structures or equipment, using measuring and marking equipment. 01/2005 to 01/2013 Key holder Company Name － City , State Responsibilities include inventory management. Employee management. Oversight of day-to-day store operations. Store layout. Scheduling. Bank depository. Intermediate between corporate and store locations. Education and Training NDSU City , State May 2012 Bachelor's degree : Landscape Architecture NDSU － City , State Landscape Architecture December 2010 Bachelor's degree : Environmental Design Environmental Design MSCTC City , State May 2008 Associate's degree : Biological Science Zoology NDSU － City , State Biological Science Zoology Interests Big Brother Big Sister Mentor/Volunteer, February 2014 - September 2016 For Luv of Dogs Foster home/ food donations, 2013 - 2017 Grove lake Lutheran Church Children Services and Outings, 2015-2017 Skills blueprints, budgeting, budgets, budget, content, Negotiate contracts, Clients, customer service, documentation, drafting, equipment operation, features, fertilizers, forms, Inspect, inventory management, layout, Employee management, managing, mark, mechanical, modeling, personnel, policies, product design, product development, product improvement, progress, proposals, quality, quality control, Read, maintain records, renovations, safety, Scheduling, supervisor, supervising, upgrades, water quality Additional Information Volunteer Work Big Brother Big Sister Mentor/Volunteer, February 2014 - September 2016 For Luv of Dogs Foster home/ food donations, 2013 - 2017 Grove lake Lutheran Church Children Services and Outings, 2015-2017 ",1 " WORKING RF SYSTEMS ENGINEER Qualifications Microsoft office/Office for Mac, pages, numbers, keynote · RF/Microwave software: Ansoft Designer, AWR Microwave Office. · RF test instruments: Spectrum analyzer, Vector Network/Signal Analyzer, Logic Analyzer, etc. · Programming language: C/C++, Python, Java, Matlab, and LabView · Circuit design software: SPICE, NI Multisim · PCB design software: Eagle, PCB Artiest Experience Working RF Systems Engineer May 2014 to Current Company Name Qualification · Multidisciplinary background: RF hardware designs, manufacturing operations and data analyst. Summary · Experienced in developing hardware's DFM procedures, checklists and requirements to subcontractors · Perform EVT, DVT, PVT verifications and utilize FA process to drive root cause from system to unit level · Team leader on multiple end-to-end technical project design, development, testing and validation · Manage Test/Production readiness reviews and drives quality requirement for post-ramp qualification · Ability to manage multiple projects simultaneously, self-starter with innovation and sharp attention to details Experiences - New RF systems introduction on satellite communication architecture designs and proposals - Define RF hardware unit DFM procedures and requirements for Antenna, receivers, filters, and amplifiers - Lead suppliers by providing technical design specifications and testing requirements to meet SSL standards - Utilize FA process to monitor overall project field performance. Audits and DFM reviews on-site with suppliers - Investigated the algorithm to optimize the overall RF system performance for design, manufacturing and testing - Perform EVT, DVT and PVT validations and quality measurements for satellite assembly at system and unit levels - Drive and track closure on any RF components and modules NCs and issues impact to production readiness - Work with cross-functional teams to execute completion of satellite system design to fulfill contract requirement - Generate cascade RF performance prediction analyses (i.e. NF, Gain, IP3, 1dB-Comp, spurious, etc) - Exercises independent judgment in developing methods, techniques, and evaluation criterion for obtaining results - Monitor and measure manufacturing processes to reduce losses, decrease time span and improve quality. System Data Analyst August 2011 to December 2013 Company Name Prioritize and extract big data from Purdue University's SQL database and maintain its accuracy and completeness - Develop and implement data collection systems strategies that optimize statistical efficiency and data quality - Data manipulation language SQL commands and utilize statistical tools including Excel, SAS, and SPSS. Create complex charts and temporarily databases, perform data mining, and develop pivot tables for publication - Design and customize reports based upon data structure and determine additional data collection requirements - Provide documentation based on audit and report criteria to investigators and research staff - Serve as a resource for non-routine inquiries such as requests for statistics or surveys. Electrical/Validation Engineer May 2011 to August 2011 Company Name Develop and maintain data requirement for PCBA EVT, DVT, and PVT assembly for touch-pads - Design and implement automated test for sensitivity, packrat, hovering, profiles, ripple, GSM, EMI, and ESD - Monitor manufacturer IC packaging test yields and field return failure data to identify root cause - Develop in-depth reliability testing procedures: storage, thermal stock, drop and tap tests - Perform debug and troubleshooting of product in house and at contract manufacturer site for support - Contribute in manufacturing diagnostic reviews to improve overall debug process more efficiently and effectively - Support internal and external customer related to lab data collection and verification of an application issue. Education M.S : Electrical and Computer Engineering , Dec. 2013 PURDUE UNIVERSITY GPA: GPA: 3.9/4.0 Electrical and Computer Engineering GPA: 3.9/4.0 B.S : Electrical and Computer Engineering , Dec. 2011 GPA: GPA: 3.2/4.0 Electrical and Computer Engineering GPA: 3.2/4.0 Thesis The Design and Evaluation of a 5.8 GHz Laptop-Based Radar System Publication · Innovative laptop radar design to operate in both FMCW and CW mode · Doppler shift (DTI), ranging (RTI), and SAR measurement capability · Operate in ISM frequency band with +13dBm transmitting power · Data acquisition and signal processing using Matlab Skills big data, C, C++, charts, Circuit design, hardware, Data acquisition, data analyst, data collection, data mining, databases, database, dBm, DTI, design software, documentation, functional, GSM, innovation, Java, LabView, Team leader, Logic Analyzer, Mac, manufacturing processes, Matlab, Excel, Microsoft office, Office, Microwave, Radar, NCs, Network, dB, packaging, pivot tables, Programming, project design, proposals, Publication, Python, quality, requirement, research, SAS, self-starter, Spectrum analyzer, SPSS, SQL, SSL, statistics, surveys, system design, troubleshooting, validation ",2 " MARKETING MANAGER Summary To use my skills, knowledge and enthusiasm to advance the public image and credibility of a business-driven company, in a manner consistent with its existing core values. Almost twenty years of experience in providing top-quality customer service, office management, Marketing, and public relations both for private corporations and non-profit organizations. This includes the ability to execute a successful event or project from vision to completion. Highlights Customer service-focused Relationship building expert Deadline-driven Exceptional multi-tasker Microsoft Office Suite expert Self-directed Excellent written and verbal communicator Multi-media marketing Experience Marketing Manager Nov 2011 to Oct 2016 Company Name － City , State Drive strategic marketing planning as well as tactical execution for the 6 regions. Manage marketing communications, including website, collateral, B2B, content marketing, webcasts, advertising, proposal content, digital marketing, and media relations in collaboration with central marketing. Build relationships with regional marketing, sales and technology vendors. Work with Executive, Sales, and Engineer teams to run annual Summit. Manage Marketing Department Staffing Foster relationships with potential customers, drive brand awareness and create effective sales and marketing opportunities. Pursue and coordinate sponsorship, speaking, tradeshow and event opportunities to enhance reputation and increase exposure with target audience. Manage Market Development Funds and create events that pay for themselves.   Utilize CRM to execute effective marketing programs. Support activity tracking, data maintenance and mailing list management. Provide input and insight into large, complex sales pursuits and written proposals as requested.                                                                                                                                                                      Special Events Coordinator Feb 2005 to Jun 2011 Company Name － City , State Generate an annually growing source of event revenue and participants for Franciscan Health System (FHS) objectives, and increase community involvement in and support for FHS by managing seven successful special events (St. Francis, St. Clare and Franciscan Hospice Golf Tournaments and the Brett Erickson and Spectrum Golf Tournaments; and the Franciscan Hospice Luncheon, St. Joseph Ball and St. Francis Gala). Interact with FHS administrators and lead community volunteers to develop, schedule, and determine FHS special event goals, procedures, and budgets. Manage the ongoing activities of approximately 90 volunteers in seven event committees in Tacoma, Lakewood, Federal Way and Gig Harbor. Direct report of 2 administrative assistants and up to 30 volunteers per event. Prepare and present reports of special event financial, attendance, etc., results to event committees and to the Franciscan Foundation Board of Trustees. Liaison between the Franciscan Foundation and a variety of corporate and individual donors/vendors who financially support special events. Solicit corporate sponsorships and gifts from individuals and vendors in support of these FHS special events. Research and cultivate prospective event sponsors. Manage event ticket sales, reservations, and registration. Oversee bank transactions, credit card processing and all other post-event reconciliations. Maintain and manage special event software. Public Relations and Event Contact for outside organizations wishing to support the Franciscan Foundation. Ticket Office Manager Nov 1998 to Feb 2005 Company Name Managed as many as 200 performances a year in 3 different theaters. Managed a 4-6 person Ticket Office team and 30+ Front of House staff. Senior Level Administrative experience Provide customer service via phone and in-person. Assist patrons and rental organizations with season subscriptions, single ticket purchases, and donations. Provided year round financial and statistical reports to Board Members and Executive Committees Accurate development, accounting & reporting of Ticket Office Budget and Sales. Database Manager for Patrons and Donors using ArtSoft. Event Selection Committee member for the 2001-2004 seasons, assist with Board Functions. Member of supervisory team which met to plan and provide oversight for the operations of the Broadway Center and its historic Downtown theaters. Initiated website and online ticket sales. Assisted with the creation of promotional advertising that affect ticket sales and public relations. Training: ArtSoft Box Office Manager in Wallingford, CT. Education Associate of Arts , General Pierce Community College High School Diploma Woodrow Wilson High School Technical Skills Operating Systems: Windows 10 and below   Databases: Constant Contact, ConnectWise, Raisers Edge, Auction Tracker, Auction Pay, ArtSoft, ResNet   Graphics Tools: Adobe Photoshop Elements, Microsoft Publisher Additional Information One of 4 Marketing Managers chosen in 2015 for a National 9 Month Training Board Member West Sound Roller Girls Roller Derby Team Franciscan Foundation Scholarship award winner 2009  ",22 " OPERATIONS MANAGER Professional Summary Excellent time management abilities with sound relationship and building skills. Able to manage effectively at all levels, strong leadership skills and strong financial/analytical understandings. Developed and managed monthly and yearly budgets Implemented Total Quality Management (TQM) and empowered staff to maximize their growth potentials. Profit/loss statements (graphs) to show supervisors (CEO, President) month to month statements on how each department and/or company was doing, along with recommendations on what should be done to continue or improve on previous months and trends. Managed multiple sites Program development Hire and terminations of all employees Highlights of Accomplishments Increase profits by increasing both billing revenue and productivity of employees. Improve customer satisfaction through education and decreasing scheduling conflicts. Decrease loss revenue through billing department Working with customers and payments Educating customers on their responsibilities to pay Improve employee production Decrease the amount of employee sick time through incentive programs Highly analytical healthcare management professional combining more than 28 years of work in healthcare with proficiency in financial management, leadership and positive clinical outcomes. Skills Budgeting proficiency Strategic planning capability Analytical thinker Quality improvement competency Promotes positive behavior Accomplished leader Independent judgment and decision making Work History 03/2004 to 02/2008 Operations Manager Company Name – City , State Performed all business responsibilities for the Rehab Department of a Physician group practice. Program development, business growth, and customer service. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Recruited, hired, trained and coached on average of 3 new employees per year. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations. Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed. Developed and achieved financial and growth goals. Strategically planned methods to achieve operational goals and targets. Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork. Reviewed customer survey information to prioritize areas of improvement. Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment. Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards. Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication. Certified that equipment and supplies were properly maintained for quality patient care and safety. Identified process improvements in the day-to-day functioning of the department. Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting. 07/2000 to 02/2004 Healthcare Business Director Company Name – City , State Implemented business plans and growth potential through expanding outreach clinics and outpatient facilities. Increased awareness of hospital to outlying population through free clinics and community education. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Developed and achieved financial and growth goals. Strategically planned methods to achieve operational goals and targets. Introduced, negotiated and implemented new projects to expand scope of engagement. Identified process improvements in the day-to-day functioning of the department. 03/1993 to 07/2000 Business Director Company Name – City , State Performed business duties to increase revenue through higher patient referrals by means of marketing strategies, decreased debt and increased overall profit so company could re-sell clinic for higher profit. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Interpreted and communicated new or revised policies to staff. Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Developed and achieved financial and growth goals. 04/1989 to 02/1993 Business Manager Company Name – City , State Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Established and maintained systems that safely met residents' needs. Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations. Routinely collaborated with department managers to correct problems and improve services. 06/1986 to 02/1989 staff/Business office Company Name – City , State Introduced, negotiated and implemented new projects to expand scope of engagement. Established standards for selection, promotion and termination of staff. Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. Education 1986 Bachelor of Science : Business Management/Healthcare University of South Alabama - City , State Business Management 1984 Associate of Applied Science : Human Services Monroe Community College - City , State Human Services Accomplishments Ordained Minister Skills business plans, customer service, marketing strategies, profit, Program development Additional Information Community/Volunteer Services Board Member: Greece Historical Society ",6 " DIRECTOR OF FINANCE Summary Senior Finance leader with 12+ years of professional experience heavily focused in financial analytics and accounting practices. Professional presence with a solid work ethic and customer service oriented. Team player who is comfortable working with all levels of management and staff. Creative problem solver who provides and implements cost effective solutions and continuously looking for way to create efficiencies and drive business profitability. Detail oriented with advanced skills in all Microsoft office applications. Highlights Strong experience in both short and long term financial planning  Polished communication skills and comfortable working with all levels of management driving motivation and success with human capital Proficient in creating and tracking key performance indicators to drive business  Experienced in ERP/System conversions and transitions from legacy systems  Creation of financial reporting and modeling to communicate manufacturing cost goals and targets Experience Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led team during month-end close processes, invoicing, journal entries and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250K+ annual expense budgets across logistics finance organization Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Support reporting and analytics such as KPI's, metrics, financial reports and creating & improving dashboards Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Perform ad-hoc reporting and analysis as required to support the business and its leaders Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to a more accurate, efficient and automated process Designed and created weekly and monthly spending reports Executed and reported variance and gap analysis Created monthly PowerPoint presentations illustrating business performance and goals Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led team during month-end close processes, invoicing, journal entries and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Support reporting and analytics such as KPI's, metrics, financial reports and creating & improving dashboards Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Perform ad-hoc reporting and analysis as required to support the business and its leaders Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to a more accurate, efficient and automated process Designed and created weekly and monthly spending reports Executed and reported variance and gap analysis Created monthly PowerPoint presentations illustrating business performance and goals Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Support reporting and analytics such as KPI's, metrics, financial reports and creating & improving dashboards Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Perform ad-hoc reporting and analysis as required to support the business and its leaders Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to a more accurate, efficient and automated process Designed and created weekly and monthly spending reports Executed and reported variance and gap analysis Created monthly PowerPoint presentations illustrating business performance and goals Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Perform ad-hoc reporting and analysis as required to support the business and its leaders Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to a more accurate, efficient and automated process Designed and created weekly and monthly spending reports Executed and reported variance and gap analysis Created monthly PowerPoint presentations illustrating business performance and goals Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Standard costing experience and budgeting across manufacturing function. Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to create more accurate, efficient and automated processes Participated in large ERP system transitions and new implementations in finance organization Worked closely across all business functions to create strong relationship and partnerships and ensuring communication across the company and knowledge of all downstream/upstream processes are considered. Participating in quarterly and annual audits with both internal and external partners. Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Standard costing experience and budgeting across manufacturing functions. Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to create more accurate, efficient and automated processes Participated in large ERP system transitions and new implementations in finance organization Worked closely across all business functions to create strong relationship and partnerships and ensuring communication across the company and knowledge of all downstream/upstream processes are considered. Participating in quarterly and annual audits with both internal and external partners. Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Created detailed financial models and analytical tools to facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Standard costing experience and budgeting across manufacturing functions. Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to create more accurate, efficient and automated processes Participated in large ERP system transitions and new implementations in finance organization Worked closely across all business functions to create strong relationship and partnerships and ensuring communication across the company and knowledge of all downstream/upstream processes are considered. Participating in quarterly and annual audits with both internal and external partners. Created and presented pro forma statements and ""what if"" analysis to exective leadership Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations Created executive analysis reports highlighting business issues, potential risks and profit opportunities Created detailed financial models and analytical tools to facilitate variance analysis Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Standard costing experience and budgeting across manufacturing functions Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to create more accurate, efficient and automated processes Participated in large ERP system transitions and new implementations in finance organization Worked closely across all business functions to create strong relationship and partnerships and ensuring communication across the company and knowledge of all downstream/upstream processes are considered Participating in quarterly and annual audits with both internal and external partners Created and presented pro forma statements and ""what if"" analysis to exective leadership Company Name City , State DIRECTOR OF FINANCE 07/2011 to Current Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations Created executive analysis reports highlighting business issues, potential risks and profit opportunities Created detailed financial models and analytical tools to facilitate variance analysis Managed $250M+ annual expense budgets across logistics finance organization Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution Standard costing experience and budgeting across manufacturing functions Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached Streamlined spending analysis to create more accurate, efficient and automated processes Participated in large ERP system transitions and new implementations in finance organization Worked closely across all business functions to create strong relationship and partnerships and ensuring communication across the company and knowledge of all downstream/upstream processes are considered Participating in quarterly and annual audits with both internal and external partners Created and presented pro forma statements and ""what if"" analysis to exective leadership Company Name City , State FINANCIAL ANALYST/PROJECT MANAGER 04/2007 to 06/2011 Monthly P&L management, including Financial and operations analysis for profitability comparisons, risk management, and expense management. Develop and maintain comprehensive and summarized reporting package to monitor the performance each month in all critical areas - sales, gross margin, expenses, inventory, productivity, etc. SuperUser of Data Warehouse and reporting systems (Oracle, OBIEE, EssBase, Business Objects) Developed consolidated reporting for EOA (Lens and Lab divisions) for senior executives. Produce pro-forma/trend analysis using, forecast, budget, and history to identify threats and opportunities. Develop a business partner relationship by providing them with the means to understand their sales, margin, and expenses while offering recommendations for ways to improve their business. Budget/Forecasting development and management using input from top management and operations. Prepare management presentations to be reviewed at Executive Board meetings. Master System User of Budgeting and Planning Application (SAP/Business Objects) to provide support for all business units using this software (140 users) Support the VP of Finance Business Analysis on special projects for system and business process re-engineering, cost reduction, and systems enhancements (ACE) Coordination point for consolidated reporting in the Commercial Sales Business Initiate projects to achieve improvements in identified areas Six Sigma/Lean Management Certified. Company Name City , State OPERATIONS SUPERVISOR 10/2006 to 04/2007 Create and prepare training documentation (handouts, training guides, test cases) and presentation material to be available for new hires. Strategic planning and forecasting to assist in new cost reduction projects/programs. Develop program and system mapping exercises for database conversion Prepare as Subject Matter Expert for assigned project Responsible for the integration of an internal corporate treasury security tracking program from Boston office to Dallas. Company Name City , State PRICING ANALYST 10/2005 to 10/2006 Research and analyze domestic and foreign securities Prepare daily and monthly security reports via our pricing vendors Work closely with Accounting Department to ensure timely and accurate reporting to our clients regarding their investment portfolios Management of various corporate retirement accounts, reporting on a monthly and daily basis Prepare daily and monthly pricing variance reports for specific accounts. Education MBA : FINANCE 2006 University of North Texas , City , State Bachelor of Science : ACCOUNTING 2003 Southeastern Oklahoma State University , City , State Participated in the VITA program Accounting Club Member  Skills Accounting, Budgeting and Planning, Business Analysis, Business process re-engineering, Cost reduction analysis, Finance Reporting, Financial Statements, Forecasting, Inventory reconciliations, Manufacturing Costing analysis, Oracle, Payroll, Risk management, Sales, System conversions/Implementations, SAP, Six Sigma, Strategic planning, Tax returns, Trend analysis ",15 " DISABILITY ADVOCATE Professional Summary Dedicated Public Health Administrator, adept at public and community relations, staff development and project management. Seeking an opportunity to merge managerial experience with the public health field, resulting in improved patient care and increased company rate of investment return. Education and Training East Stroudsburg University 2016 Bachelor of Science : Public Health Health Services Administration Public Health, Health Studies department City , State , United States GPA: Dean's List and Honor Roll Academic Achievement Award Beneficiary. Currently, 107 credits and needing 13 more GPA: 3.72 Public Health Health Services Administration Dean's List and Honor Roll Academic Achievement Award Beneficiary. Currently, 107 credits and needing 13 more GPA: 3.72 Public Health, Health Studies department Community College of Philadelphia 2015 Associate of Science : Social/Behavioral Science Health Services City , State , United States GPA: International Honor Society. Four term recipient of Dean's List, Academic Achievement Award and Honor Roll. Graduated with High Honors GPA: 3.73 Social/Behavioral Science International Honor Society. Four term recipient of Dean's List, Academic Achievement Award and Honor Roll. Graduated with High Honors GPA: 3.73 Health Services Accomplishments 08/2006- Philadelphia and Surrounding Area Present) Representative of the Think First National Injury Prevention Program. Featured on Community College of Philadelphia's T.V. Program, ""Tapestry of Life: Resilience and Health"". Participant of many Magee Rehab. Hospital programs, including Spasticity Training for Health Professionals, Adam Taliaferro Benefit, Night of Champions, Wheel Chair Sports advisor, Physical Therapist Doctorate Program, a Peer Group mediator and Jerry Segal Charity Classic contributor. Walk it Out"" national 24 hour step-a-thon to bring awareness to SCI. Research subject at Restorative Therapies Inc. for muscle atrophy reduction benefits. Health Professional Peer Mentor at Thomas Jefferson University. Partnered with Temple University's Center for Asian Health (CAH) on sodium reduction initiative. Featured in Philly.com article on nutrition in health of those living with a disability. Highlighted in Archives of Physical Medicine and Rehabilitation Official Journal in an article titled ""Cycling with Functional Electrical Stimulation after Spinal Cord Injury: What's in it for Me?"" Single father of 3 current college students (one senior studying nutrition/chemistry, one a junior Pharmacist, and a freshman pre-law student). Participant and speaker addressing concerns of health and nutrition at Magee Rehab's Outpatient Program. Professional Experience Company Name September 2005 Disability Advocate City , State Advises patients to community resources, make referrals and devises realistic treatment plans. Interviews clients individually and with family to determine what services best address their needs. Counsels and prepares residents in their transition back into the community. Encourages members to continue attending group fitness classes. Represents the company at industry meetings. Advocates and recommends to patients, care-providers and relatives about communicative strategies and devices. Cultivates positive relationships within the community through public relations campaigns. Conducts Community Health Needs Assessment (CHNA). Works with President and C.E.O offices as patient liaison and report concerns appropriately. Maintains hierarchy structure, ensuring that communication is properly filtered. Company Name June 1986 to May 2004 Supervisor, Lead Trainer, Human Resources Rep and Shift Controller City , State Coordinated department functions for staff of 200+ employees. Maintained detailed administrative and procedural processes; improving accuracy and efficiency. Facilitated meetings as liaison with other departments. Updated employee accounts and information on a daily basis. A key member of the global distribution operations team, which coordinated shipments globally. Entered data into DIAS to load and manipulate data for production reports. Served as mentor to junior team members. Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools. Manually created shipments, assigned carriers and dispatched shipments. Communicated crises, delays or carrier schedule changes to internal and external customers. Dispensed guidance, direction and authorization to carry out effective plans. Ensured work was accomplished safely with established operating procedures and practices. Skills administrative, C, Community Health, clients, direction, logistics, meetings, mentor, Works, Needs Assessment, processes, public relations, quantitative analysis, simulation, treatment plans ",4 " HR PROFESSIONAL Summary Dependable Self-motivated and assertive Human Resources Professional with innovative solutions and personal accountability who incorporates quality decision making to facilitate success and who promotes a team-oriented and open-door environment that is conducive to a successful staff. Skills Staff Recruitment & Retention Employee Relations, retirement Payroll, health and welfare HR Program/Project Management Orientation & on-boarding Training & Development Performance Management Leave of absence and ethics HR Policies & Procedures Organizational Development Core Competencies Extensive people's skill and outstanding communicating skills to drive effectiveness. Concrete skill trained in HR in the capacity of HR assistant for 3 years and more than 12 years hands-on experience in customer and financial services. Experience in the administration of benefits and compensation programs and other Human Resources programs. Quickly learn procedures and methods, with exceptional organizational skills. Evidence of the practice of a high level of confidentiality and trustworthiness. Proven experienced team player bringing enthusiasm and energy into group efforts. Experience HR Professional 04/2013 to 06/2014 Company Name City , State Respond to and resolve issues or questions raised by employees or leaders regarding benefits, payroll, HR policies/procedures, general transactions or other HR-related activities. Utilizes in-bound phone queue, e-mail, and face to face to receive inquiries as well as provide resolution. Provide accurate information and counsel to employees and/or people leaders on their questions and issues, escalating when appropriate. Act as the first point of contact for employee/manager questions - Confirmation of employments with various external agencies and liaise with third party callers. Trainer for new employees and new procedures. Handles highly sensitive and confidential information on a daily basis, an acts as a liaison between customer and 2nd level support. Assist employees with all matters regarding leaves, including short-term disability and long term disability, and assist employees with questions and concerns regarding, work environment, problems with management, leave of absence, resignations etc. Thoroughly document and record all inquiries and resolutions within the information tracking database to ensure the recording of complete information for future reference and archival purposes. Document escalation issues including party to whom matter was escalated. Begin applying troubleshooting techniques to issues that are more complex in nature; determine when escalation to a team leader or specialist is appropriate to the situation. Process HR and/or payroll transactions in the HR Management System (HRMS) Validate accuracy of all transactions, particularly those affecting employee levels, pay or benefits. Receive and make telephone calls to respond to, and resolve customer inquiries and concerns. HR Assistant 07/2011 to 05/2013 Company Name City , State Liyanage & Co, Trained under and worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR assistant workplace issues. Employee recruiting strategy Developed and enforced company policy and procedures Developed company personnel policies Facilitated the criminal background check Managed the employee rewards programs, Surveys and research. Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database Client/Advisor Professional 11/2011 to 07/2012 Company Name City , State Ameripise Financial, Minneapolis MN. A leading company in financial planning Assist advisor and clients in processing and maintain financial products and services offerings. Provide guidance and assistance on updating consumer lending products and other financial products. Interacting with intra-company teams and providing assistance in completing customer cases and product offerings. Guide advisors and clients through estate settlement, ownership changes, marital status changes and beneficiary changes. Personal Banker 09/2008 to 09/2011 Company Name City , State Wells Fargo Bank, Minneapolis MN, A foremost organization in banking and financial field. Customer assistance for personal/business/consumer lending products Working with Wells Fargo partners in privet banking, insurance, mortgage, investment and retirement to increase solutions and profits. Coaching and working with tellers and customer representatives in maximizing service and sales solutions. Helping to bring branch customer satisfaction scores up and striving to meet optimum customer satisfaction resulting in successful survey outcomes for branch. Working as a loan office, originator, opening and maintaining consumer loans Education Master of Art : Human Resources Management May 2012 Concordia University City , State Bachelor of Arts : Art-(HR & Communication ) April 2007 University of Colombo City , Sri Lanka ",0 " CENTER DIRECTOR/HEAD START FAMILY ADVOCATE Professional Summary Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking a position. Offering excellent communication and good judgment. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Conscientious individual with the ability to multitask and liaise between families and programs to build relationships that support ongoing development and education. A respectful Family Advocate offering case management and crisis intervention skills. Skills Have Directors Credential . Relationship building Parental training Effective communication Family advocacy Family services Leadership Planning and Coordination Good listening skills Community Resources Work History 01/2020 to Current Center Director/Head Start Family Advocate Company Name – City , State Collaborated with families to assist in growth, development and education to increase potential. Identified available community resources and programs for families of disabled children. Visited homes of families and maintained appropriate contact as directed by agency procedures. Observed security measures to maintain confidentiality and restrict access by unauthorized individuals. Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs. Interviewed individuals and families to assess needs and provide informational resources. Carried out day-day-day duties accurately and efficiently. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Kept facility in compliance with all applicable standards and laws. Rewarded, coached, counseled and disciplined employees. Conducted regular staff meetings to obtain feedback on important issues. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Eased team transitions and new employee orientation through effective training and development. Supervised daily operations. Managed 14 Employees. 07/2019 to 12/2019 Center Director/Head Start Family Advocate Company Name – City , State Collaborated with families to assist in growth, development and education to increase potential. Identified available community resources and programs for families of disabled children. Visited homes of families and maintained appropriate contact as directed by agency procedures. Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs. Interviewed individuals and families to assess needs and provide informational resources. Carried out day-day-day duties accurately and efficiently. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Completed home welfare checks to align with state and program guidelines. Recruited and developed solid team of professionals to care for up to 96 children each day. Monitored over 17 employees' day-to-day activities and made plans to rectify any issues . 10/2014 to 07/2019 Head Start Family Advocate Company Name – City , State Collaborated with families to assist in growth, development and education to increase potential. Identified available community resources and programs for families of disabled children. Visited homes of families and maintained appropriate contact as directed by agency procedures. Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs. Documented data and completed accurate updates to case records. Completed home welfare checks to align with state and program guidelines. Carried out day-day-day duties accurately and efficiently. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. 08/2009 to 10/2014 Assistant Teacher Company Name – City , State Kept students on-task with proactive behavior modification and positive reinforcement strategies. Delivered group teaching in classroom setting and implemented individual student support. Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement. Pursued professional development opportunities to cultivate further understanding of considerations governing productive learning environments. Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal. Kept records of student progress for teachers and parents, including details such as behavior, grades, comprehension and personal growth. Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping. Assisted teachers with classroom management and document coordination to maintain positive learning environment. Completed daily reports, meal count sheets and attendance logs. Worked under direction of licensed teacher in and outside of classroom. Education 2014 CDA : Child Development Online/Coach Based - City 05/1981 High School Diploma Mcalester High School - City , State ",4 " CONSTRUCTION BOOKKEEPER Summary Accounting Professional offering 13 years experience in bookkeeping and an effective, analytical approach to identifying and solving complex problems. Highlights Intuit QuickBooks specialist General ledger accounting skills Ethical approach to finance Strong communication skills Complex problem solving Accounting operations professional Fiscal budgeting knowledge Managerial aptitude Manufacturing and job costing experience Proficient in outlook, excel, word Broad knowledge of office equipment Excellent computer skills Web Savvy Benefits and 401 k administration HR experience Pa Notary Public Accomplishments Increased efficiency and alleviated work loads by creating a new Excel financial recording system. Increased profit by working with vendors to reduce cost of goods Established new credit criteria for new accounts. Customize reports for individual businesses Track expenses and accounts receivable Reduce paper clutter, organize files Successfully worked through accounting system change over. Trained staff on Quickbooks Implemented on line services to improve efficiency Experience Construction Bookkeeper , 09/2016 to 12/2016 Company Name － City , State Completed a temporary roll for a construction company located in Southern New Jersey. In this roll I cleaned up and organized the data that was and was not entered into Quickbooks, worked with Builder Trend to map information correctly in to Quickbooks. Entered all vendor bills and expenses and invoices   into Builder Trend for job costing, paid high volume of accounts payable. Balanced monthly bank statements and credit card accounts. Ran monthly reports in Builder's Trend and Quickbooks. Provided accountant with end of year information as requested. Bookkeeper , 01/2015 to 08/2016 Company Name － City , State AR/ AP Payroll Administration Sales Tax Filings Monthly Financial Reports Construction Contracts Payment Applications Job Costing Insurance Certificates.  Converted old accounting system to Quickbooks Office Manager/Full Charge Bookkeeper , 08/2003 to 01/2015 Company Name － City , State Maintenance Supply company with 6,000 customers and 30 vendors. Supervised office of 10 employees. Full charge processing of all accounts receivable and payable. Reconcile bank and credit card accounts .Record general ledger entries Establish customer credit lines and set up credit accounts with vendors Processed payroll Prepared federal and state tax returns Analyzing general ledger accounts to identify and resolve variances or unidentified items Prepare and post cash deposit to the AR system and generates supporting reports Review and post lock box and wire payments Process manual and recurring credit card payments, ACH payments, credit memos, charge backs, returns, bad checks, and check requests Research root causes of unidentified payments and perform adjustments Assisted in collection efforts. Did weekly Accounts Receivable Aging reports, mailed out reminders and made follow up phone calls Logged all results. Manage all petty cash and office supply expense accounts. Bank Branch Manager , 01/1990 to 08/2003 Company Name － City , State Total involvement with all customer service including problem solving, on the spot decision making, leading and motivating the team. Supervised eleven employees. Performed reviews, disciplinary reports, attendance and performance records. Increased sales by motivating sales team Maintained deposits over 30 million and loans over 10 million. Followed bank guidelines and regulations. Updated confidential employee banking information with accuracy and speed. Education High School Diploma : 1985 Mastbaum Area Vocational Tech － City , State Business Certifications Quickbooks Pro Advisor Skills Accounting, Accounts Receivable, administrative, Adobe software, AR, banking, billing, budgeting, Strong communication skills, credit, customer service, decision making, documentation, finance, financial reporting, general ledger, general ledger accounts, General ledger accounting, Managerial, office, payroll, problem solving, QuickBooks, Quickbooks Pro, Research, sales, tax, tax returns ",19 " FINANCE CUSTOMER CARE REP LEAD Summary Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and the ability to communicate with individuals at all levels. Highlights Microsoft Office 2010 Microsoft Project 2007 Sage Timberline Accounting Yardi Voyager Microsoft Office 2010 Suite Sage Timberline Office Yardi Voyager Payroll expertise Fair housing mandates Knowledge of leasing and market conditions Multi-family property management Strong organizational skills Sharp problem solver Training manual contributor Dedicated to process improvement Accomplishments Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives. Experience Finance Customer Care Rep Lead , 05/2012 to Current Company Name － City , State Created new processes and systems for increasing customer service satisfaction. Developed highly empathetic client relationships and earned reputation for exceeding customer expectations. Cross-trained and provided back-up for other customer service representatives when needed. Resolved customer/vendor issues timely and accurately Worked under strict deadlines and responded to customer/vendor requests with in 24 hour SLA. Interacted with vendor to follow-up on payment statuses and expedited resolution of payment issues. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Processed credit card payments for customers. Created training materials to be used by new hires and as cross training aids for other members of the Finance team. Payroll and AR Manager , 05/2010 to 01/2012 Company Name － City , State Manually process all time cards into the payroll system and clarify any errors for approximately 250+ employees as well as manage payroll of 40 salaried employees. Submit certified payroll to clients verifying all federal guidelines are followed. Executed accounts receivable reporting enhancements and reconciliation procedures. Helped implement biometric time card system. Prepare all monthly AIA construction billings and special clients forms based on work performed and send to client. Make collection calls on all billings submitted and project payment dates. Prepare and update monthly collections report and daily cash collections for Senior Management. Attend all pre-construction meetings for verification of accounting contact information, billing forms, and tax exemption status/certificates. Process weekly payroll, payroll taxes, 401K payments using Sage Timberline Accounting software. Deposited third party checks. Assistant Site Manager , 06/2009 to 01/2010 Company Name － City , State Interviewed prospective tenants and recorded information regarding certain needs and qualifications. Executed daily operations of multiple rental properties. Prepared lease and rental agreements for lessees and collected specified rents and other fees. Arranged for alterations, maintenance, upkeep and reconditioning of property. Prepared and coordinate marketing via various websites. Managed accounts payable and account receivable functions for multiple properties Prepared, edited and distributed letters, memos and inquiry responses. Coordinated the completion of a federal physical inspection which obtained a 99 out of a possible 100 points. Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. Collected and kept careful records of rental payments. Handled customer complaints personally to verify they were properly handled. Reviewed completed applications and assessed household information against file history and program regulations. Conducted annual re-examination appointments and housekeeping inspections. Property Manager , 10/2006 to 06/2009 Company Name － City , State Executed daily operations of a 440 unit apartment and townhouse community. Supervised 9 employees, scheduled work hours, resolved conflicts, and determined salaries. Handled all legal proceedings with eviction of tenants. Maintained accounting and budgetary controls for the site. Managed and maintained filing system, ensuring compliance with HUD and IRS. Directed preparation of financial statements and reported on status of properties, including occupancy rates and lease expiration dates. Worked very closely with the local housing authority. Trained new employees on the Yardi system. Program Specialist III , 10/2004 to 10/2006 Company Name － City , State Managed program to ensure that implementation and prescribed activities were carried out in accordance with specified objectives. Assisted in making travel arrangements for diverse conferences and educational opportunities. Researched, compiled, and analyzed data for several projects. Successfully managed a 20-person team who deployed various out reach programs to a targeted community. Created and prepared program reports, expense reports and presentations. Structured and maintained a diverse advisory board. Controlled expenditures in accordance with budget allocations. Reviewed reports and records of activities to ensure progress was being accomplished toward specified program objective. Maintained data base with confidential information. Administrative Assistant , 01/2003 to 10/2004 Company Name － City , State Managed calendar, scheduled meetings, arranged and facilitated presentations for organizations. Served as Administrative contact for clients and external associates. Created and maintained data base for contacts as well as mailing lists. Community Manager , 01/2000 to 01/2003 Company Name － City , State Coordinated the completion of a $4.3 million property renovation with a 90% occupancy rate. Hired and trained new employees in Section 42,8 and 236 housing laws Completed critical first year files of a 176 unit section 42 program. Worked as a floating manager on a number of section 42 properties. Supervised 14 employees, scheduled work hours, resolved conflicts, and determined salaries. Collected and kept careful records of rental payments. Oversaw budgeting process for 3 assigned properties. Monitored and documented all income, including delinquencies. Managed all day-to-day activities involving tenants, subcontractors and property management. Compiled and conveyed all operational and financial data to the regional manager. Education Bachelors : Business and Finance DeVry University － City , State Coursework in Business Management and Finance Skills Accounting, Accounting software, accounts payable, Administrative, AIA, billing, billings, budget, clarify, conferences, client, clients, data base, Senior Management, filing, financial statements, forms, legal, letters, marketing, meetings, Microsoft Office, Office, Microsoft Project, payroll, presentations, progress, Sage, Structured, tax, taxes, Timberline, travel arrangements, websites ",15 " FINANCE DIRECTOR Summary Remarkably astute and analytical professional with over 12 years of hands-on experience in diverse accounting and finance management, human resources, facilities administration, and policy interpretation and implementation. Versatile with excellent ability to work independently or as part of a team. Highly skilled in financial and accounting analyses, combined with strong organizational, communication, and leadership abilities. Experience 01/2012 to 06/2016 Finance Director Company Name － City , State Administer 137 million in federal funding to over 15K low income families in Miami Dade County Create monthly executive reporting package identifying key drivers & metrics of forecasted performance against budget & prior forecasts. Participates with Senior Management to establish economic objectives & policies for the company Oversees internal, external & regulatory audit processes Direct the development & implementation of the corporate annual operating plan & monthly forecasts & initiatives Accounting and Tax Develop, assess, and maintain, and update as appropriate, general accounting systems, policies, and procedures to ensure that proper information is reported in accordance with IRS and US GAAP. Liaison with external auditors, Develop and support financial reporting internal controls, Responsible for the submission of accurate and timely data for financial reporting purposes to Senior Management and headquarters. Responsible for the treasury of North American companies including cash planning and reporting to Senior Management and Headquarters. Accountable for the maintenance and administration of the general accounting systems, including upkeep of the general ledger. Accountable for all day-to-day financial activities within the Hub, including payables, bank transfers etc. Ensure filing for all applicable income, property, sales and use tax returns for the US and Canada (Federal and Provincial taxes). Support audits for all tax matters (external, internal and tax audits). Coordinates the work of the external and internal auditors and supports the work of the tax consultants Updates the tax model and calculates the tax accruals. Ensures the timely and accurate filing for sales taxes and the filing for income taxes. Leading Accounting & Finance Team: Utilizes interpersonal & communication skills to lead, influence, & encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example Provide excellent leadership by assigning team members & other departments managers' clear accountability backed by appropriate authority. Leverage strong functional leadership & communication skills to influence the executive team, & own team. Payroll Preparation and Administration Oversee all payroll functions to ensure that employees are paid in a timely and accurate manner Process and submit statutory and benefits remittances on time Collaborates with Human Resources in identifying retirement and benefit programs and negotiating rates with benefit brokers. Ensures compliance to Affordable Care Act reporting requirements Maintaining Financial Goals: Ensure P&L are documented accurately & timely Develops & support achievement of performance goals, budget goals, team goals Lead continuous improvements of measuring & reporting of receivable Procurement Lead the company's procurement and vendor management strategies in support of current requirements and company growth. Assures a formalized approach to the treatment of suppliers with respect to competitive bidding, not to exceed pricing, optional pricing for follow-on quantities, price reductions for subsequent lots, liquidated damages and long-term contracts. Assures documentation standards are established and followed for correspondence between procurement and suppliers in the form of negotiation files, memorandums to file, trip reports and significant verbal communications with suppliers. 01/2008 to 01/2012 Corporate Controller Company Name － City , State Financial Management / Oversight: Responsible for all accounts, ledgers, and reporting systems to make sure they are in compliance with appropriate GAAP standards and regulatory requirements Ensure that trial balance accounts are reconciled with the proper support schedules and related documents are complete and properly filed Consistently analyze financial data and present financial reports in an accurate and timely manner Participate as a member of the Finance department team in the annual budgeting and planning process Support the CFO in engaging the board's audit and finance committees around issues and trends in financial operating models and delivery Cash Management: Manage the process of daily depositing of funds from both contracts and sales Monitor cash position and ensure wires to the field and to selected vendors are done timely Constantly analyze cash flow position and perform monthly organizational cash flow forecasting Compliance/Processes: Provide oversight to all compliance activities within the Finance department Review global policies and processes in an ongoing manner to maintain best practices Participate in the review and any amendments to the existing Finance Policies and Procedures Provide leadership, proper planning, and management during the annual federal telecommunication and all other global audits, including those for non US offices. Supervision: Provide oversight to global team to ensure collaboration and communication are consistent Provide supervision and mentorship to the finance/accounting team Build the capacity of the team and constantly provide support and training to increase productivity and job satisfaction of the team Complete evaluations in a timely manner and follow up accordingly. This can include Performance Improvement Plans or recommendations for promotions, etc. Work with team for setting ongoing overarching goals. 03/2003 to 12/2007 SR Tax Analyst Company Name － City , State Review and correct Trust Returns (1041), Corporate Returns (1065), and apply CT K-1 to non-residents tax payers. Receive over 200 calls daily from tax payers, and help resolve related tax issues. Review and make adjustments on income tax bill for refund accounts. Education 2004 BA : Business Eastern CT State University Business 2007 MST/Taxation University of Hartford Skills Accounting, general accounting, accruals, approach, trial balance, benefits, budgeting, budget, cash flow, analyze cash flow, Cash Management, interpersonal & communication, communication skills, competitive, contracts, decision making, delivery, documentation, drivers, Senior Management, filing, Finance, Financial, analyze financial data, Financial Management, financial reports, financial reporting, forecasting, functional, funds, general ledger, Hub, Human Resources, leadership, negotiating, negotiation, organizational, payables, Payroll, Policies, pricing, Processes, Procurement, reporting, sales, sound, Supervision, Tax, taxes, tax returns, telecommunication, treasury, vendor management ",15 " HR REPRESENTATIVE Summary Experienced human resources professional with working knowledge of state and federal employment laws and regulations, dedicated to improving employee satisfaction, management-employee relations, and working conditions through commitment, communication, confidentiality, and a sense of urgency. Looking for a company to share my skills and knowledge with where I can grow as a HR professional. Skills On-boarding Staffing and recruiting professional Payroll entry Accomplishments Managed Human Resources department for four months. Developed monthly employee newsletter. Experience 11/2016 to Current HR Representative Company Name － City , State Designed new communication boards for each value stream, working on special projects, recruiting for maintenance and interns, training Administrative Assistant. 06/2013 to 09/2016 Human Resources Supervisor/ Staffing Coordinator Human Resource Representative Company Name － City , State Filled 11 Maintenance positions ranging from mechanic to supervisor in 3 months. Shut down a 100 employee manufacturing plant in 3 days and found 90% of those employees employment within the company in 60 days. Reopened a 30 employee manufacturing plant in 30 days. Facilitated benefit open enrollment for 700 employees. Supervised performance of direct reports, conducting performance reviews, and performing other supervisory duties such as coaching, training, and coordinating work assignments. Recruited and hired qualified candidates following EEO and ADA hiring guidelines for exempt and non-exempt positions, utilizing available resources appropriately. Coordinated staffing and recruitment efforts for Gaylord and LeSueur locations. Provided counseling and dispute resolution regarding employee issues to workers and management by consulting with supervisors and all levels of management. Organized and conducted meetings with employees and management personnel regarding various topics, including benefits, employee relations, workplace safety, and training programs. Reported weekly staffing information to upper management through reports. Audited and generated reports monthly and quarterly for Affirmative Action. Worked as a resource for the managers and supervisors regarding company policies, benefits, and Affirmative Action. Reviewed and authorized salary changes employees, calculating retroactive pay, entering changes in payroll system and ensuring changes are being made in Kronos and Ulti-Pro. Acted as a liaison between Michael Foods, Inc. and employment agencies. Experienced with the Kronos system, Ulti-Pro payroll system, and Ceridian system. Reviewed employee records for completion and accuracy, which included reviewing performance evaluations, leave of absences, absenteeism, terminations, job descriptions, safety issues, insurance benefits, etc. Authorized changes to employee records when necessary. Developed and maintained employee locker assignments, including coordinating repairs with maintenance department and cleaning schedules with quality assurance department. Worked together with union at Chaska plant to resolve employee complaints and disputes. Served as a human resources advisor for Chaska plant when they were without a HR Manager. 10/2011 to 06/2013 Special Education Assistant Company Name － City , State 06/2011 to 07/2011 Foodservices Director Company Name － City , State 08/2010 to 05/2011 Quality Assurance Auditor, Assembler Company Name － City , State 03/2007 to 04/2010 Dietary Manager Company Name － City , State Demonstrated excellent customer service skills and trained employees in food safety/regulations. Supervised and managed 20 employee department in long-term care facility. Maintained a deficiency free dietary department for 3 years. Planned special events for up to 300 people. Communicated effectively in medical charts, and completed MDS assessments for Medicare reimbursement with proficiency. Maintained accurate, detailed financial and production records. 08/2001 to 05/2005 Senior Team Leader/Administrative Assistant Company Name － City , State Supervised student employees, including hiring, training, and scheduling. Created late night restaurant for students with other team leaders called ""The Brickhouse Grill."". Developed standardized interview questions and training manual. Conducted monthly meetings for student employees and training in food safety. Education and Training December 2012 Masters of Art : Organizational Management Human Resources Management Ashford University － City , State Organizational Management Human Resources Management 4.0 May 2005 Bachelors of Art Wisconsin Lutheran College － City , State 2016 OSHA 10-hr General Industry Safety and Health Issued 2/26/ July 2016 First Aid & CPR certified Issued 9/8/2015 expires 9/2017 HR Law Seminar July 2016 Payroll Law Seminar Skills ADA, Administrative Assistant, benefits, Ceridian, charts, coaching, consulting, counseling, CPR certified, excellent customer service, employee relations, special events, financial, First Aid, food safety, hiring, human resources, HR, insurance, Kronos, Law, long-term care, mechanic, meetings, Payroll, performance reviews, personnel, policies, quality assurance, recruitment, repairs, Safety, scheduling, staffing, supervisor, supervisory, training programs ",0 " CNA IN SKILLED HEALTHCARE Professional Background I am looking to further my career using my knowledge and skills obtained in the healthcare industry over the past eleven years. I feel I could contribute to any company where I may be employed by utilizing the training, skills, and experience I have acquired. Skill Highlights ADL's Vitals I/O Caretracker Documentation Positioning Gait Belt Sliding Board Transfer Mechanical Lifts Accomplishments Trained new employees at Redstone Highlands. Geriatric Course. CNA certification. Excellent communication skills. Associates Degree from the Art Institute. Diploma in Computer Technology plus classes in Computer Systems Electronics Technology and Web Design at Westmoreland County Community College. Professional Experience 10/2014 to Current CNA in Skilled Healthcare Company Name － City , State Provided primary resident care and assistance with daily living activities. Provided caring companionship to elderly and developmentally disabled patients. Worked as part of team to execute proper care of body mechanics and safety of patient. Obtained vitals for a floor of 25 patients per shift Maintained patient privacy and confidential patient information. Monitored patients with acute conditions. ​ ​ 04/2013 to 12/2013 CNA in Skilled Healthcare Company Name － City , State Assisted patients with multiple chronic diagnoses, including COPD and asthma. Supported patients with customized patient teaching tools. Maintained patient privacy and confidential patient information. Obtained vitals for a floor of 25 patients per shift. Provided primary resident care and assistance with daily living activities. ​ 08/2012 to 03/2013 CNA in Skilled Healthcare Company Name － City , State Provided primary resident care and assistance with daily living activities. Worked as part of team to execute proper care of body mechanics and safety of patient. Obtained vitals for a floor of 25 patients per shift. Maintained patient privacy and confidential patient information. Monitored patients with acute conditions. 01/2011 to 04/2012 CNA in Skilled Healthcare Company Name － City , State Assisted patients with multiple chronic diagnoses, including COPD and asthma. Supported patients with customized patient teaching tools. Participated in unit based Quality Assurance Program. Escorted patients to examination rooms and prepared them for physician exams. Provided primary resident care and assistance with daily living activities. 09/2008 to 10/2010 CNA in Skilled, Assisted, and Personal Settings Company Name － City , State Provided primary resident care and assistance with daily living activities. Provided caring companionship to elderly and developmentally disabled patients. Obtained vitals for a floor of 25 patients per shift. Maintained patient privacy and confidential patient information. Provided diagnoses and treated patients with chronic and acute health problems, including MI, arrhythmias, asthma, COPD, pneumonia. Trained new employees for the skilled units. 10/2007 to 09/2008 CNA in State Skilled Facility Company Name － City , State Assisted patients with multiple chronic diagnoses, including COPD and asthma. Supported patients with customized patient teaching tools. Participated in unit based Quality Assurance Program. Escorted patients to examination rooms and prepared them for physician exams. Provided primary resident care and assistance with daily living activities. 01/2007 to 07/2007 Home Health Aide Company Name － City , State Provided caring companionship to elderly and developmentally disabled patients. Provided primary resident care and assistance with daily living activities. Observed and documented patient status and reported patient complaints to the case manager. Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation. Assisted with adequate nutrition and fluid intake. Provided meals and housekeeping. Education and Training 2014 Computer Systems Electronics Technology Computer Technology Westmoreland County Community College － City , State , United States Computer Systems Electronics Technology, Pre Nursing classes, Liberal Arts, Web Design and Programming, Computer Technology. 06/90 AST Degree : Visual Communications Art Institute of Pittsburgh Visual Communications 06/81 Academic Diploma : General Hempfield Senior High School － City , State , United States Certifications Pennsylvania CNA license and previous SC CNA license Skills Arts, Assisted Living, CNA, Coaching, Customer Service, Financial, Home Health, Nursing, Receiving, Shipping, Web Design and Programming Additional Information Personal and Work References Upon Request ",6 " CONSULTANT Profile Results driven and team oriented reservoir engineer with extensive experience in reservoir management, enhanced oil recovery, reserve evaluation, integrated reservoir modeling, compositional simulation, economic analysis, geomechanics, and project management, looking to utilize his diverse analytical and research skills in a challenging role. Fluent in English and French. Has experience working with professionals of different technical and cultural backgrounds. Skills Pressure and rate transient analyses Decline curve analysis (Fekete Harmony) Volumetrics and material balance Economic analysis (ARIES) Knowledge in SEC reserves estimation concepts Project management Reservoir management History-matching and production forecast Compositional and black oil simulation Enhance oil recovery (Waterflooding, CO2 injection, WAG, and polymer flood). Knowledgeable in unconventional resourse evaluation and modeling of fractured systems. Good understanding of reservoir geology and depositional system fundamentals Geochemical modeling Reservoir geomechanics Good understanding of log and core analyses Accomplishments Strategic development Contributed in negotiations between operators and CO2 suppliers to evaluate the technical and economic viability of CO2 enhanced recovery in three Illinois Basin oil fields. This will result to potential increase in profit oil by about half a million barrels. Project Management By being the Principal investigator for a US Department of Energy project my employer gained an award of $1,000,900. Demonstrated technical and managerial leadership by putting together a team of geoscientists and engineers to complete projects on time and within budget thus saving client about $2 million in capital and operational cost. Directed and mentored interns who later landed permanent positions as a result of my efforts. Trained engineering staff on how to use and troubleshoot Landmark Nexus and Eclipse commercial simulators and so doing increased efficiency of the group by 15%. Project coordination and outreach Led a team of three researchers to three universities in Cameroon to donate computers and provide training in ArcGIS, MS Excel and MS Access to geoscience graduate students and staff, in March 2014. Appointments and awards Appointed by dean of Graduate School to serve as student representative of the graduate council at the University of South Florida from 2007 to 2009, to advice the dean on general policies and procedures on matters related to graduate education and research. Received the European Union- Greenhouse-gas Removal Apprenticeship and Student Program (EU- GRASP) post-doctoral research scholarship from 2009 to 2010. Professional Experience Consultant January 2009 Company Name － City , State Feasibility study of CO2 storage and wastewater disposal i nto the Lawson Formation in Polk County, Florida Develop a semi-analytical equations to estimate CO2 storage efficiency and pressure changes at the wellbore. Conduct fluid flow and geochemical simulations of CO2 and municipal wastewater injection. Evaluate geomechanical effects of fluid injection into the Lawson formation. Reservoir Engineer January 2011 to November 2014 Company Name － City , State 02/2011— 09/2012 Investigator Miscible and immiscible CO2 EOR pilots Fields: Mumford Hills (Clore sandstone) and Sugar Creek (Jackson sandstone). Operator: Gallagher Drilling Inc, Evansville Indiana Work diligently with geoscience and engineering staff to develop models that reflect geology and reservoir features. Collect and synthesize input data for compositional simulations. Calibrate reservoir models to field observations and data. Estimate reserves and forecast production using both analytical techniques and compositional simulation. Evaluate the viability of different field development scenarios and new drilling locations. 04/2012—12/2013 Key personnel Development of dimensionless performance curves for three of the most prolific oil producing formations in the Illinois Basin (Aux Vases (sandstone), Cypress (sandstone), and Ste. Genevieve (carbonate)) Fields: Clay City, Dale, Johnsonville, Iola, Lawrence, Mill Shoals, Olney, and Zeigler. Operators: Elysium Energy LLC, Sherman Oil, Farrar Oil Co. Inc., Rex Energy, Gallagher Drilling Inc., etc. History-match reservoir models to field observations and data. Design 5-spot patterns of different sizes (20, 40, and 80 acres) for the eight oil fields. Conduct miscible and immiscible compositional simulations of continuous CO2 and water-alternate-CO2 injection Generate dimensionless curves from simulation results to evaluate EOR performance for each oil field. 10/2012—09/2014 Principal Investigator Depositional environment and storage efficiency Project Deopositional environments: shelf clastic, shelf carbonates, reef, deltaic, fluvial deltaic, fluvial & alluvial, turbidite, and strandplain. Define, plan, monitor, and modify project. Evaluate progress using MS Project. (www.CO2sinkefficiency.org) Work with a team of sedimentary geologists, geostatisticians, engineers, and field operators to develop rigorous geologic and geocellular models of formations having different depositional environments. Mentor and train reservoir modeling staffs develop skills to conduct compositional simulations. Develop simulation workflow and manage reservoir modeling tasks. Design and manage the development of an access database tool used to analyze and interpret simulation results. Other responsibilities Provide general reservoir engineering and characterization expertise to other projects Respond to request from field operators, agencies, and staff. Lead research tasks in other projects. Write reports, journal manuscripts and communicate results to management and clients. Post-Doctoral Research Engineer November 2009 to October 2010 Company Name － City Coupled CO2 EOR-geomechanics simulation study (Aneth Field, Paradox Basin, Utah, Operator: Resolute Natural Resources) Calculate equation of state using measured crude oil properties. Upscale reservoir static model using Petrel. Collect and generate input data for compositional simulations History-match reservoir model to field data and estimate hydrocarbon reserves. Conduct coupled flow-geomechanical reservoir simulation of CO2-EOR and storage using Visage. Analyze simulation results and evaluate changes in reservoir stress and strain Correlate predicted geomechanical stress changes with bserved microseismicity Conduct simulation studies to evaluate impact of inflow-control-devices on well injectivity. Geophysical survey assistant November 2004 to July 2005 Company Name － City , State Line-up cables and place geophones for geophysical surveys Assist in equipment and personnel transportation to field sites. Education and Training Training : 2014 Landmark Aries training course, June 05, 2014, Houston, Texas. Practical aspects of CO2 flo0ding, April 13, 2014, SPE 19th Symposium on Improved Oil Recovery, Tulsa, OK. Reservoir characterization from laboratory to field, April 12, 2014, SPE 19th Symposium on Improved Oil Recovery, Tulsa, OK. Training : 2013 Landmark Nexus Basic Reservoir Simulation Course, May 20-22, 2013, Houston Texas. Landmark Nexus Intermediate Reservoir Simulation Course Training : 2012 Kepner-Tregoe Project Management Workshop, July 11-13, 2012, Champaign, Illinois. Training : 2011 Evaluating Reservoir Quality, Seal Potential, and Net Pay Course, July 14-15, 2011, Champaign, Illinois. Ph.D : Civil Engineering , 2009 University of South Florida － City , State , USA M.S : Petroleum Engineering , 2004 Technical University of Denmark － City , State , Denmark B.S : Chemistry , 1997 University of Buea － City , State , Cameroon Minor in Chemical Process Technology Training Schlumberger Eclipse, Petrel, VISAGE, and PVTi, on-the-job training, 2010 Affiliations Society of Petroleum Engineers American Geophysical Union University of South Florida Alumni Computer Skills Aries, Nexus/VIP, Petrel, Eclipse, VISAGE, Petra, CO2 Prophet, Fekete Harmony, Kinder Morgan CO2 scoping model, Desktop-PVT, TOUGH2 and TOUGHREACT, ArcGis, Envi, C++, Fortran, and UNIX. ",11 " ENGINEERING SUPERVISOR Summary Entrepreneurial, analytical, and detailed oriented manager who, for over 5 years, both directed, and had hands on experience in, all aspects of accounting functions of a small engineering company. A natural disposition for problem solving and attention to detail that has led to a successful 23 year engineering and accounting career. A proven ability to accept and succeed with new challenges and responsibilities. Currently seeking the next career challenge of continuing the path of accounting management in a small to medium-sized company that needs an involved professional with demonstrated leadership experience. Highlights CPA candidate (passed in 2013) Experienced manager Analytical reasoning Government contracting experience Full-cycle accounting Familiar with multiple accounting packages Comfortable working with teams of management and line employees Accomplishments Built accounting functions, policies, and systems from the ground up of a spin-off/startup firm. Managed accounting and engineering functions of a small, company from inception to sale. Passed CPA exam in the state of Maryland. Experience Engineering Supervisor August 2011 to Current Company Name － City , State Assisted Weatherford accounting team with financial integration and wind down of Aither Engineering, Inc. Supervising company location buyer and troubleshooting issues regarding POs, receiving reports, vendor invoices, and payment vouchers within J.D. Edwards enterprise resource planning (ERP) environment. Managing a team of 4 direct reporting engineers and other indirect engineering staff across multiple, simultaneous projects and sites. Serving as a Project Engineer for Tier I (VP level exposure) multi-year product development project involving engineers from 3 company facilities. Providing both technical and professional oversight and mentoring to less experienced engineers including annual performance and merit reviews. Vice President July 2006 to August 2011 Company Name － City , State Built accounting system using Quickbooks Pro for small engineering spin-off from the ground up, passing two DCAA financial system audits. Supervised staff of 7 engineers plus 1 bookkeeper. Developed accounting policies and procedures for AP processing, AR collections, asset acquisition and disposal, allowed costs, and indirect cost pools. Participated in and oversaw all components of the accounting cycle including preparing journal entries, bank reconciliations, and financial statements. Interfaced with and prepared data for both DCAA and investor led auditors. Managed all federal and state tax filings as well as regulatory and DCAA filings such as annual Incurred Cost Submissions. Reviewed company billings for both commercial and government customers. Submitted government vouchers through Wide Area Work Flow system. Prepared annual operating budgets and proposal budgets and monitored budgets for variances. Maintained cash flow projections for company President and was responsible for Treasury functions. Responsible for company HR functions except for company retirement plan. Contributed to engineering projects and programs involving fiber optic based sensors, semi-active dampers, on blade rotorcraft control, and other technologies. Assistant Program Manager July 1995 to July 2006 Company Name － City , State Resuscitated, validated, and and took ownership of a critical, company-constructed simulation tool needed in short order for customer driven analysis. Provided US Navy ballistic missile submarine force level weapon system performance analyses incorporating proposed weapon system programmatic changes. Developed ballistic missile warhead reentry simulation tool which allowed company to gain new work with key customer. Wrote technical business proposals and provided engineering assistance on Small Businesses Innovative Research projects, helping grow projects into a self-sustaining business group within the company. Held top secret clearance. Project Engineer January 1992 to July 1995 Company Name － City , State Responsibilities grew from co-op student to lead project engineer for a small engineering company focused on developing sensing and actuator technologies for Defense and commercial applications. Represented company on a multi-company technical team working on a two year Defense Advanced Research Projects Agency (DARPA) competitive contract. Contributed to various engineering projects including acoustic sensors, acoustic noise cancellation, vibration control, modeling and simulation of pneumatic systems, 6-degree of freedom (DOF) missile simulations, missile control systems, and medical sensors. Held secret clearance. Education Master of Science : Accounting and Finance , 2012 University of Maryland, University College － City , State M. Eng : Aerospace Engineering , 2001 University of Maryland － City , State Bachelor of Science : Aerospace Engineering University of Maryland － City , State Affiliations American Institute of Certified Public Accountants (AICPA) Skills Proactive, self-motivated, team player well versed in AP, AR, bank reconciliations, billings, budgets, cash flow projections, government contracting, and financial statements. Experienced with many accounting, technical, and office applications including Quickbooks (expert), Peachtree (proficient), JDE (proficient), Great Plains (trained), LabView, Matlab, Access, Excel, Word. ",17 " NATURAL RESOURCE SPECIALIST GS-12/5 Position Applying Realty Specialist (Generalist) Department of Interior Interior, Bureau of Indian Affairs Rocky Mountain Region, Division of Real Estate Services Announcement Number: STIMP-10879339-20-CW Objective I have over twenty years of experience as a student and at a professional level in Natural Resources.  As a professional it has always been my goal and intention to serve and protect federal and/or trust lands.  I have fulfilled Bureau of Indian Affairs mission and goals in the protection and management of our trust resources.  I have demonstrated good sound conservation practices in which I have obtained from my educational and professional experiences in the Natural Resources field.  I am knowledgeable in conservation practices, BIA Agriculture and Range Management Policies, Procedures and Practices.  I am familiar with the Crow Land Use Bill, Wind River Reservations Grazing Resolution, Northern Cheyenne's grazing laws and the Three Affiliated Tribes Grazing Resolution.  Through my experience I am very knowledgeable with 25 Code of Federal Regulations 162 and 166. I feel I have established or improved management practices for the Agencies I have served.  I am devoted to my organization and am committed to the Indian Trust Land Owners and Tribes during my tenure with the Federal Agencies I have served. Education 2004 Montana State University-Bozeman City , State Range Science Bachelor of Science 2001 Little Bighorn College City , State Natural Resources Associate of Science 1992 Hardin High School City , State High School Diploma Experience January 2013 to Current Company Name City , State Natural Resource Specialist GS-12/5 I manage approximately 98 range units, which consists of tribal, allotted, government tracts and taken area. Duties require me calculate Animal Unit Months (AUMs), determine accurate acreage, establish conservation plans, invoice, modify and adjust yearly rental rate in TAAMs, issue 10-day show cause letters for non-paymet and cancellation letters should it be necessary. I am required to work cooperatively with the Tribal Natural Resource staff, members of the Natural Resource Committee and Mandan, Hiidaatsa, Arikara Tribal Council. I am required to provide technical assistance as requested to the Three Affiliated Tribes, updating or amending Grazing/Natural Resource Resolutions, assist in noxious weed projects, determining taken area acres (Non-Trust on-off acres). Most recently, worked in a partnership with the Tribe under a 93-638 contract to complete rangeland inventory providing technical assistance in grazing study. The completed inventory determined accurate range unit boundaries and allotments, updated stocking rates, Animal Unit Months (AUMs) and identified noxious weed infested areas. This prepared for a new permit period required updating grazing resolution, sending out over 18,000 Authorities to Grant Grazing Prividges to individual Indian interest owners, application and allocation process. Establish 5 year range unit permits once allocated. Prepare and write notices for non-compliance, non-payment, trespass livestock, 180-day notice of removal of allotment from range unit and other notices to permittees, land owners and the tribe. I direct staff in inspecting, sending notices and taking corrective action on trespass livestock on the range units and farm and pasture leases. Currently, there are 700 producing wells on Fort Berthold, approximately 400 are in the range unit or farm and pasture leases. I am responsible in identifying, planning and withdrawing oil & gas right-of-way from existing surface leases. Responsible for sending 180 day notice and withdrawing individual allotments (by majority consent) from range units. Investigate, determine trespass, take corrective action and assess penalties on oil or salt water spills on trust property. Assist with oil and gas/environmental mitigation. Locate and investigate trespass scoria pits, water depots, pipeline - take corrective action and assess as necessary. Mediate, consult and give recommendations when there is a dispute or conflict within the range unit or farm and pasture lease involving permittee's, landowner's and oil companies. Provide assistance in locating allotments to landowners using ArcGIS 10.5.1 and in the field. Determine idle farm and pasture tracts using TAAMs query and assist realty staff in advertising. Assist realty staff in meeting deadlines when necessary. Determine and locate current and potential homesite leases. Review acquisition and disposal conveyance documents for accuracy. Assist Acquistion and Disposal staff with estate planning, land exchange or gift conveyances. Respond to data calls from the regional office and central office, gather and compile documentation when in litigation thoroughly and promptly as requested. Provide documentation/packets for Appeals as requested by Solicitor. Assigned as alternative coordinator for the Agency Freedom of Information Act (FOIA), this requires me to gather documents, files and correspondences. Monitor TAAMs lockbox system for pending payments and disburse to Individual Interest Holders. Supervise and direct duties to natural resource staff. Supervise and direct duties to Agency staff when acting as Superintendent. Other supervisory duties include updating position descriptions and rating performance appraisals. Take corrective action on insubordinate, non-performing and/or misconduct employee(s), should it be necessary. Act as Superintendent in her absence. Supervisor: Kayla Danks, Superintendent (701) 627-4707 October 2008 to January 2013 Company Name City , State Soil Conservationist GS-0457-11/4 I was responsible for the managment and development of conservation plans for trust lands (allotted and tribal) on the Crow Reservation. Responsible for accurate land classifications for farm and pasture leases, rights-of-way and conveyance using ArcGIS. I work cooperatively with other federal agencies, state agencies and Crow Tribe on conservation projects and the protection of trust lands. Updated, established and implemented conservation plans for expiring farm (irrigated and dry farmland) and pasture leases. This required me to determine access and non-access acres for Irrigable land. This also included inspecting, monitoring utilization and proper management of all farm and pasture leases. Assisted and recommends improvements on farm and pasture leases. I developed Trichomoniasis requirements which would be amended into the Crow Land Use Bill. Provided technical services to and/or field inspections until issue is resolved. I coordinated a bio-control project on leafy spurge. Provide maps, legal descriptions and technical assistance to Indian Trust Land owners and Lessee's. Perform fire duties when needed. Supervisor: Debbie Scott, Deputy Superintendent (406) 638-4433 June 2006 to October 2008 Company Name City , State Rangeland Management Specialist GS-0454-09 I conducted the rangeland inventory in conjunction with the Natural Resource Conservation Services, this required the identification of plants and ecological sites. I digitized range data which included scanning appoximatley 100 aerial photos which contained the similarity index. The calculation of Animal Unit Months (AUMs) and determining stocking rates was required using ArcGIS. Involved in conversion of IRMS and TAAMs this required me to encode AUMs, rental rates, tracts and legal descriptions for the Range Units. Wrote conservation plans to meet goals and objectives for the range program. I was responsible for monitoring several range units determining use and trend. I was responsible for asssisting the general public for general information or creating maps. I updated and created maps for approximatley 43 range units using ArcGIS 10. I worked on conservation projects with other local government agencies and permittees. Supervisor: Ramon Nation, Deputy Superintendent(307) 332-7810 August 2005 to June 2006 Company Name City , State Range Technician GS-0455-06 Compliance and monitoring of the range units on the Northern Cheyenne Reservation. Required to count and identify brands when cattle and/or horses are in trespass or in violation of Range Units. GPS, inspect and monitor fencline (range unit boundaries) and the Tongue River Pipeline Project. Assist the public and agency staff in land status questions and map request. I was responsible for creating maps for range units. I was assigned Natural Resource Conservation Service liason, assisting in managment plans with area ranchers. Assist range manager in calculating AUMs and determine surplus AUMs for leases. Supervisor: Gabe Morgan (406) 477-8242 June 2005 to August 2005 Company Name City , State Soil Conservationist GS-458-05 Conducted Approximately 50-60 line transects for various Big Horn County Ranchers. This required identifying, clipping and weighing native grasses, forbs and shrubs within 1 100 ft. transect. After documenting data and taking photo points the data was then entered into the system. This determines the trend and condition of the pasture and range units. The data is then used for Conservation plans and practices once the AUM's and stocking rates were determined. Supervisor: Jodi Hastings (406) 665-3442 May 1999 to September 2003 Company Name City , State Natural Resource Specialist (student trainee) GS-454-4 Responsible for conducting compliance checks on Bureau of Land Management (BLM) administered gravel pits. Responsible for writing Environmental Assessment (EA) for Application to Drill (ADP) for oil and gas wells in which I concurred with Natural Resources Specialist. Participated in joint effort with oil company, BLM personnel, and surface landowner to discuss and alternate planning methods for the clean-up and rehabilitation of oil well disaster. Responsible for rehab of abandoned oil wells which included reseeding and erosion control. Participated in Range Improvement Projects such as planning for fencing, pipeline installation, spring development, water catchment pits and possible sites for water wells. Processed Federal Grazing applications, this required assurance of AUM's. Responsible in conducting Rangeland Health Assessments on Federal Grazing permits to needed renewal. This required evaluating and determine the condition of allotments. Duties included identifying plant species, determine plant diversity, vegetative cover and erosion control when needed. Participated in BLM wild horse adoption. Participated in Fire Duties. Other duties include general office work, assisting the general public and other agency personnel when needed. Supervisor: Sandra Brooks (406) 896-5013 Skills TAAMs, ArcGIS 10.5.1, Trimble Unit, Garmin, ATV, Personal Computer - Microsoft Excel, PowerPoint, Microsoft Word, Write and Read Legal Descriptions, Read and Translate Title Status Reports, Identify plants, forbs and weeds.  General Are you a U.S. citizen? YesDo you claim Veteran's preferance?  NoWere you ever a Federal Civilian employee?  Yes GS-401-12 step 4 from January 2013 to PresentAre you eligible for reinstatement based on career or career-conditional Federal Status?  Yes​ Referances Austin Gillette, Fiduciary Trust Officer - Office of Special Trustee (701) 627-4707    Edward Lone Fight, Former Superintendent - Wind River Agency (701) 421-4222   Thomas Wells, Retired Deputy Superintendent/Former Supervisor (701) 441-1165 ",8 " OWNER/ FABRICATOR/ WELDER Experience Owner/ Fabricator/ Welder October 2017 to Current Company Name － City , State Design, Plan, Construct, and market various type of welding projects for purchase such as Gate, Panels, Cattle Guards, Horse shoe art, and Home Décor. Furniture and Antique restoration. Farm equipment repair. Mobile welding. Heavy Equipment Operator August 2017 to October 2017 Company Name － City , State Operated Track hoe to excavate Live Gas lines from Atlanta GA to Chattanooga TN at marked PIs in order to test pipe density for Anomalies on the 24"" Northwestern Georgia expansion project. Lowered in pipe, coordinating with other operators to complete Tie-ends on Mountain. side. Project was ended due to Smart Pig coming apart inside the pipe. Owner/ Fabricator/ Welder April 2016 to August 2017 Company Name － City , State Design, Plan, Construct, and market various type of welding projects for purchase such as Gate, Panels, Cattle Guards, Horse shoe art, and Home Décor. Furniture and Antique restoration Farm equipment repair Mobile welding. Construction Superintendent May 2013 to April 2016 Company Name － City , State Mentored, coached and trained 120 team members. Recruited, hired and trained 107 new employees for construction of pipelines and Comingle Facilities and compressor stations in the Maverick Shale in South Texas. Built and maintained quick response oil and salt water spill clean up and remediation crew, which won the rapid emergency response team for Anadarko Oil and gas Identified inefficiencies and made recommendations for process improvements. Planned and delegated daily operations including New installation crews, Maintenance roustabouts, Mechanics, Operators, welders, and haul drivers Maintained a fleet of 24 roustabout trucks, 3 heavy haul trucks, 3 water trucks, 1 Kill Truck, and 4 pull trucks attended daily Consultant meetings at Anadarko, Chesapeake, EP, and stonegate to receive work schedule and planned vessel change outs and new projects Attended Bid Meetings on all new projects that were not T&M then estimated and submitted Bid quotes Conduct daily Tailgate meetings and presented monthly Safety meeting power points over saw all daily operations. Laid off after reduction in workforce for Anadarko Petroleum due to oil prices. Construction Foreman July 2011 to May 2013 Company Name － City , State Mentored junior team members, providing guidance on proper techniques and safety. Received Daily duties from operations manger then delegated specific jobs out to special crews inspected all work complete by Smith Crews and submitted daily reports to consultants and operations manager using Excel, Word, and Outlook Enforced all company policies and safety regulations Filled out all proper permits prior to work beginning ie. JSEA, Hotwork, Gas Monitoring, Trenching and Excavation permits, Lock Out Tag Out, Transfer Sheets, Hot Tap Permits, and confined space permits before any work started Hauled equipment such as backhoes, Skid steers, Roller, Pipe, with pull Truck Operated Track hoe Back hoe, Dozer, Roller, Maintainer, Trencher Man Lift. and Forklift to dig ditch, Expose existing live lines, remove contaminated soil. Build or blade roads and spread limestone. Superintendent Welders Helper/Operator October 2008 to July 2011 Company Name － City , State Assisted Welder to cut, fit, prep and weld out fabrication for tank batteries and facilities Cut, Buff, and grind bevels and bead on main line to install mainline Pig Launchers and receivers Helped welder and crew prep pipe and fittings for tie ends and Hot Taps Throw Skids, sand bags, install silt fence, run water pumps, clean tracks, Spot for operators, string pipe, Spacing crew, Locate lines any work needing to be done throughout the day was able to operate on and off until they let me stay on machinery. Accomplishments High school diploma Had to drop school due to Finances, Master Welder 2008 Tulsa Welding School & Technology Center Tulsa , OK, United States Was top welder 4 out of5 Phase completed Before having to drop out of School and go to work because I did not qualify for financial aid. Dropped out October 8th and started work as a welders helper October 10th. Education High School Diploma : General ED , 2008 Midland High school － City , State General ED Coursework in Arc and MIG Welding Summary My objective is to be employed in a career where I can use the skills I have acquired from almost 8 years of experience in the oil and gas industry to benefit my company as well as myself. Holding positions in all aspects of the industry from just starting out as a Labor Hand on the Right of way to working my way up the ladder to Construction Superintendent, being responsible for two Different yards including 120 employees and 200 pieces of equipment in South Texas, leading crews in the construction and Maintenance of Pipelines, Substations, Comingle Production Separation facilities, Compressor Stations, De-Hi pads, Hot Taps, and spill remediation. Meanwhile, making sure all projects are completed in a safe and timely manner to be both cost affective and ensure everyone goes home safe at the end of every day. Affiliations Member of FFA Held office as President, Vice President, Secretary, Treasure and sentinel Member of 4H Held office as President, Vice President, Secretary, Treasure Member of Livestock judging team Member of Basketball team Skills Blueprint, Building codes, equipment repair, first Aid, Forklift, Invoicing, weld, Welder, welders, Welding ",19 " LEGAL SPECIALIST III - INVESTMENT BANKING SUBPOENA COMPLIANCE Summary Certified paralegal with an extensive legal background, excellent supervisor skills and Investment Banking knowledge, seeking a position within the Financial Industry where my knowledge of legal terminology, banking laws, and regulatory policies and procedures would be fully utilized and expanded. Highlights CORE SKILLS Advanced Monitoring Regulatory Compliance Protection of Customer's Rights Risk Management High-Risk Investigations Quality & Efficiency Assurance Investment Banking Strategic Thinking Policy & Procedure Development Regulatory Affairs Loss Mitigation Complex Administrative Skills COMPUTER KNOWLEDGE WordPerfect Microsoft Word Excel PowerPoint Outlook Time Map MA 3000 LawDrill eRoom CourtExpress Courtlinks Lexis-Nexis Westlaw Live Edgar Pacer Summation Concordance Trial Director Shepardize Cite Check Blue Book e-discovery NYSCEF ITC BPAI TTAB Intralinks PAIR Access Equliar Clearwell Stratify. Notary Public Advanced Monitoring Advanced Monitoring Regulatory Compliance Protection of Customer's Rights Risk Management High-Risk Investigations Quality & Efficiency Assurance Investment Banking Strategic Thinking Policy & Procedure Development Regulatory Affairs Loss Mitigation Complex Administrative Accomplishments 2008: Nominated ""Paralegal of the Year Award"" by the American Association for Justice 2003: Awarded Employee of the Month 1999: Awarded Miss Congeniality 2015: Member of the Rewards & Recognition Committee 2010: Member of the National Federation of Paralegal Associations 2009: Presentation on Paralegal Trial Procedures and Duties 2007: Legal Staff Profile, an article written by Law Crossing 2005: Labor & Employment Newsletter: State Minimum Wage Guide 2004: Diversity Sensitivity Training to clients including staff and management 2003: Article: You're Hired Let's Arbitrate Experience Legal Specialist III - Investment Banking Subpoena Compliance December 2013 to Current Company Name － City , State Create data analytics related to complex compliance financial investigations, experience in banking environment and familiar with various financial products. Responsible for complex Investment Bank investigations and analysis to ensure bank-wide compliance with Bank Secrecy Act (BSA), the USA Patriot Act, Office of Foreign Asset Control and other guidance as published by FinCen, FDIC, Federal Trade Commission (FTC) or the US Treasury Department. Assessing the risk of customers to the Bank including reviewing for Anti-Money Laundering (AML) and Suspicious Activity Reports (SARs) investigations. Communicating effectively, verbally or written, while supporting GIRE, GS&I, AML and other internal and regulatory departments. Construct filters and queries to refine e-discovery reviews with attorneys and LDM Department. Prepare objections to the subpoenas and negotiate the scope and bread of the request. Knowledge of the financial industry and investing banking practices including mergers, acquisitions, capital markets, equity research, securities clearing and prime brokerage. Benefit Consultant Agent April 2013 to November 2013 Company Name － City , State Conduct seminars on Healthcare reform Detailed-oriented with excellent research, investigative and reporting skills. Extensive knowledge of substantive and procedural aspects of the Insurance industry. Provide information on the 12 supplemental insurance products to potential clients Research the changing Healthcare laws and Tax Regulations in New Jersey and New York Training to sell mutual funds, annuities, securities, retirement plans and insurance products. Case Supervisor and Project Management Professional October 2000 to April 2013 Company Name － City , State Responsible for managing 5-15 paralegals on cases, projects, trials and appeal assignments Coordinate and delegate assignments and cases to junior paralegals and temporary support staff Supervise, hire, train and support paralegals in the firm's New York, New Jersey and Boston offices Boost staff morale and improve teamwork by being accessible after hours for problem resolutions Redesigned paralegal and staff forms for greater effectiveness with e-discovery tools Strong analytical skill and willingness to deal with and solve on-going unique situations Senior Trial Paralegal, Intellectual Property Assist NY, NJ, CA and TX offices with trademark infringement and internet counterfeiting matters Manage US and foreign patent prosecutions. Handle utility and design patents with 10 or more claims Prosecute patents cases with the International Trade Commission and Board of Patent Appeals and Interferences Deal with unfair competition, trade secrets, false advertising, patent and copyright infringement issues Senior Trial Paralegal, Labor & Employment Assist 5 attorneys in the areas of labor law issues including employment, union, wage & hour, FLSA, and ERISA Collaborate with attorneys during Federal and State trials involving ADA, harassment litigations, domestic violence in the workplace, employment agreements, separations, wage and hour issues and ERISA liability Provide support with claims of executive compensation, fiduciary, professional liability at the Alternative Dispute Resolution, arbitration, medication, NASD, and EEOC levels Draft current editions of sensitivity training guides, employee handbooks, management policies and employment agreements and collective bargaining agreements Trial Paralegal, Corporate Basic knowledge in the areas of corporate, securities,venture capital, and private equity transaction Analyze proxy statements, officer questionnaires, forms 10-K, 10-Q and 8-K for compliance. Involved in officer and director stock transactions, during and after employment. Review and analyze SEC, Equity Capital Market (ECM) and acquisitions documents. Paralegal, Litigation Assist in trial preparations by creating trial notebooks of plaintiff and defendant witnesses witness outlines, deposition digests, pleadings, motions, orders, and potential trial exhibits Digest deposition and hearing transcripts in a computer database Identify and accumulate background information on opposing counsel's witnesses and experts Create, manage, scan, code and edit index of discovery production including correspondence, pleadings, and bates stamped documents in an electronic computer database. Create discovery and privilege logs. Assistant Office Manager and Paralegal in the Asbestos, Lead & Insurance January 1999 to October 2000 Company Name － City , State New York, New York 01/1999 - 10/2000 Assistant Office Manager and Paralegal in the Asbestos, Lead & Insurance Paralegal, Personal Injury March 1997 to January 1999 Company Name － City , State Paralegal May 1996 to March 1997 Company Name － City , State Securities Education License : Life & Health Insurance , 2012 New Jersey State Life New Jersey State Life & Health Insurance License 2012 Certification : Paralegal Studies Program , 1996 Benjamin N. Cardozo School of Law － City , State , US ABA approved Certification, Paralegal Studies Program, General Practice 1996 Bachelor of Arts : Sociology, Criminal Law , 1995 Fairleigh Dickinson University － City , State , US Fairleigh Dickinson University, Teaneck, New Jersey Bachelor of Arts in Sociology, Concentration in Criminal Law 1995 Certifications Project Management Professional ABA PMP Affiliations of the Rewards & Recognition Committee Additional Information Manage US and foreign patent prosecutions. Handle utility and design patents with 10 or more claims Skills Paralegal, Securities, E-discovery, Training, Ada, Advertising, Cases, Claims, Compensation, Correspondence, Database, Defendant, Deposition, Eeoc, Equal Employment Opportunity Commission, Erisa, Executive Compensation, Flsa, Intellectual Property, Labor Law, Liability, Litigation, Nasd, Patent, Patents, Plaintiff, Project Management, Sec, Trademark, Witness, Asbestos, Office Manager, Aml, Brokerage, Bsa, Business Systems Analysis, Capital Markets, Data Analytics, Fdic, Fixed Income, Investment Banking, Treasury Department, Annuities, Clients, Healthcare, Mutual Funds, Access, Award, Excel, Lexis, Loss Mitigation, Microsoft Word, Mitigation, Outlook, Pmp, Powerpoint, Regulatory Affairs, Regulatory Compliance, Risk Management, Trading, Westlaw, Word, Wordperfect ",21 " KIDS CLUB ATTENDANT Summary Reliable and friendly Customer Service and Sales Associate  who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience. Objective Seeking part-time/full-time position as a budtender where I can utilize my customer service skills and extensive knowledge in medical marijuana to building long lasting relationships with patients and community members. Skills Vast knowledge of strains and their affects Trimming experience Professional, friendly and clean Careful and active listener Cash handling and POS system knowledge Microsoft Word literate Customer service oriented Experience 07/2016 to 10/2016 Kids Club Attendant Company Name － City , State Supervise activities of all assigned children in the Kid's Club area and ensures child remains in designated area. Responsible for general cleaning duties in Kids Club including disinfecting toys. Report all member complaints to Kid's Club Supervisor or Operations Manager. 04/2016 to 10/2016 Service Representative Company Name － City , State Greet all incoming members and guests and ensure all check in procedures are followed. Operate POS system and ensure open/close/break procedures are followed. Promote and sell merchandise. 07/2015 to 04/2016 Retail Sales Associate Company Name － City , State Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Replenished floor stock and processed shipments to ensure product availability for customers. 09/2010 to 05/2011 Kindergarten Teachers Assistant Company Name － City , State Education 2015 Africana Studies University of Arizona － City , State , USA Attended August 2014 - May 2016. 2018 Kineciology and Wellness Pasadena City College － City , State , USA Attending August 2016- Present Certifications Medical Marijuana Recommendation Valid Additional Information Trimming experience  ",7 " CASHIER Professional Summary Results-oriented, strategic sales professional with two years in the Retail industry. Cashier who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly team member who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Core Qualifications Cash handling accuracy Mathematical aptitude Organized Time management Detail-oriented Excellent multi-tasker Strong communication skills Flexible schedule Proficient in MS Office Experience Cashier October 2014 to Current Company Name － City , State Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Process merchandise returns and exchanges. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Stock shelves, and mark prices on shelves and items. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Calculate total payments received during a time period, and reconcile this with total sales. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Sort, count, and wrap currency and coins. Compute and record totals of transactions. Compile and maintain non-monetary reports and records. Weigh items sold by weight to determine prices. Cash checks for customers. Inbound/Return June 2014 to September 2014 Company Name － City , State Changed equipment over to new product.Maintained proper stock levels on a line.Helped achieve company goals by supporting production workers. Cashier February 2014 to June 2014 Company Name － City , State Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Process merchandise returns and exchanges. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Stock shelves, and mark prices on shelves and items. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Calculate total payments received during a time period, and reconcile this with total sales. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Sort, count, and wrap currency and coins. Compute and record totals of transactions. Compile and maintain non-monetary reports and records. Weigh items sold by weight to determine prices. Cash checks for customers. Apparel Associate January 2014 to February 2014 Company Name － City , State Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Maintain records related to sales. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Help customers try on or fit merchandise. Clean shelves, counters, and tables. Exchange merchandise for customers and accept returns. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Apparel Associate October 2013 to December 2013 Company Name － City , State Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Maintain records related to sales. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Help customers try on or fit merchandise. Clean shelves, counters, and tables. Exchange merchandise for customers and accept returns. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Cashier August 2012 to August 2013 Company Name － City , State Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Process merchandise returns and exchanges. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Stock shelves, and mark prices on shelves and items. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Calculate total payments received during a time period, and reconcile this with total sales. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Sort, count, and wrap currency and coins. Compute and record totals of transactions. Compile and maintain non-monetary reports and records. Weigh items sold by weight to determine prices. Cash checks for customers. Education High School Diploma : 5 2013 Henry County High School － City , State , United States Member of FFA, FCA, Pep Club, and mentoring children from one of the public elementary schools Skills Calculators Cash registers Credit, debit, checks and money Inventory Sales, scanners, tables ",16 " SR. FINANCE MANAGER Summary Finance professional with a successful track record of driving the financial planning cycle and transforming strategic goals into operational plans. Demonstrated ability to build strong financial models, improve processes and drive business results. Self-starter and creative problem solver. Passionate about building a collaborative environment and empowering people. Experience Sr. Finance Manager Jan 2015 to Sep 2015 Company Name - City , State Served as Global FP&A lead to VP of Finance in all planning related questions and communication with Corp FP&A. Led the Annual Global Field Quota plan setting process ($6B) including product hierarchy update, definition and communication of content requirements. Conducted in-depth analysis and provided recommendations to GMs, COO and CFO for meeting the company's strategic goals in terms of growth and profitability. Led the Customer Operations Expense Planning process of $2B and re-allocated budget in accordance with top line changes. Successfully incorporated the sales commissions model by creating a unified data structure and input requirements. Achieved synergies and visibility for the team. Led the Monthly Close, Forecast and Management Reporting processes and provided guidance and support to local Field FP&A teams. Drove and implemented an accelerated Monthly close process by 3 business days, that provided early visibility into final results and streamlined the decision making process for adjusting entries. Achieved <0.5% variance="""" to="""" forecast="""" in="""" q1'15="""" and="""" q2'15.="""" recognized="""" as="""" best="""" performing="""" fp&a="""" individual="""" and="""" received="""" the="""" cfo="""" gold="""" standard="""" award="""" q1'15=""""> ""in recognition of Role Modeling of Execution and Passion in Being Exceptional at the Fundamentals"" . Managed the hiring and on-boarding process of two reports in headquarters and three individuals on other teams in Bulgaria. Developed a transition plan of reporting activities to offshore teams in order to scale operations. Finance Manager Jul 2013 to Dec 2014 Company Name - City , State Developed an Expense Planning model for Customer Operations budget allocation of $2B. Established a global calendar and share point that drove better communication and collaboration across teams. Received Spot Award in Oct'14 and Excellence Award in Dec'14. Created and established a standard Financial dashboard for Customer Operations to highlight performance and outline improvement areas. Provided recommendations to senior management for prioritizing investments, mitigating risk areas and improving performance. Created and established a standard weekly Headcount dashboard for Customer Operations (8000+ employees) that streamlined the reporting process, drove timely hiring decisions, cost efficiencies and alignment with Corp FP&A needs. Led the Field FP&A team in systems related projects such as Hyperion Planning/Essbase and Coupa implementations. Coordinated the team during the testing phase and provided consolidated feedback to systems team. Initiated new events policy that helped streamline the criteria for revenue and expense recognition resulting in accelerated accrual submission, acurate reporting and better collaboration. Sr. Financial Analyst Jul 2012 to Jul 2013 Company Name - City , State Finance Business Partner to the VP of WW Operations and VP of Strategy and Enablement and providing strategic financial support. Prepared and presented the monthly forecast, annual plan and mid-year plan update. Developed a Financial dashboard with KPIs for Quarterly Business Reviews to highlight performance and areas of improvement. Outlined action plans, owners and tracked execution. Analyzed headcount direct costs and helped realize savings of $1.75M annually by shifting roles to offshore locations. Proposed and achieved other cost savings of $1.25M annually through contract renegotiation and prioritizing of activities. Developed a Programs spend dashboard to track budget utilization, calculate monthly accruals and perform Actual to Budget variance analysis. Sr. Financial Analyst Mar 2010 to Jul 2012 Company Name - City , State Direct report to a Sr. Director of Finance. Developed a monthly Forecast process and Annual Plan for Americas Field Sales (1,500+ employees). Prepared a KPI dashboard for Quarterly business reviews. Analyzed results and provided senior leadership with recommendations for improvement. Developed and maintained a Headcount dashboard for weekly, monthly and quarterly reviews with senior leadership and recruiting team that helped track, forecast and analyze headcount changes and cost impact. Implemented a new cost center structure to align the new segments, verticals and regions for management reporting purposes. Transitioned and maintained all legacy cost centers. Received MVP H2'11 award. Expert Strategy Controlling Jul 2006 to Mar 2010 Company Name - City , State Prepared the 5-year Business Plan and Annual Operating Plan. Participated in portfolio review meetings and analyzed inputs for optimized product strategy. Incorporated external market analysis in business plan proposal and developed set of strategic goals and recommendations. Prepared the Quarterly Forecast and Monthly Management Reports for CFO area and Actual to Budget variance analysis. Developed a fleet management analysis which resulted in a fuel efficiency program with annual savings of 0.5M EUR.Prepared Logistics outsourcing scenarios as part of restructuring plan and achieved annual savings of 1.25M EUR. Participated in a 6-month rotational program in Marketing Controlling area and prepared Business Cases and ROI analysis. Internship in Sales Channels Controlling Department Apr 2004 to Mar 2006 Company Name - City , State Prepared analysis, evaluation and review of sales activities with Partner sales team. Responsible for preparing and presenting the quarterly commissions forecast, calculation of the monthly accruals and participated in audit reviews at year end. Performed Actual to Budget variance analysis and summarized results for management review. Internship in Quality Management Systems Department Dec 2001 to Mar 2004 Company Name - City , State Implemented quality management systems and issued DIN ISO certification to eight mid-sized manufacturing companies. Deliverables included introductory presentations, training and process documentation. Internship in Office Management Jun 2000 to Nov 2001 Company Name - City , State Responsible for managing the business correspondence, preparing sales agreements and providing customer accounting support. Education Master of Science , Business Administration May 2006 Technical University - City , Germany Principal Subjects: Financial Controlling, Marketing, Management and Tax Languages Fluent in English, German, Bulgarian (native). Skills Hyperion Planing, Essbase, SAP R/3, Oracle 11, SAP BPC, Business Objects, Sharepoint, MS Office. ",15 " DIGITAL MEDIA CONSULTANT Summary Dynamic and results-driven Outside Sales and Territory Manager with over 15 years of successful new business development, competitive market share expansion, and customer relationship development. Creative,goal oriented and motivated team leader who develops strong working relationships,adapts well to a changing environment and provides clear direction. Highlights Successful Sales & Revenue Generation Leadership & Team Building Experienced Account Management Effective Presentation Skills Operations Management Training/Instruction Client Relations/Customer Service Development Adapt at Creating & Executing Strategies Accomplishments 2004,05, President's Club award recipient. 2013 Top five Digital Solutions Media Consultant while working at the NY Daily News. Started a successful magazine publishing company in 2004 with distribution spanning as far as Japan. Generated $500,000 in advertising revenue. Experience Digital Media Consultant 11/2012 to 09/2014 Company Name City , State Achieved monthly sales goals through vigorous marketing and selling of the NY Daily News Digital Solution products to small to mid-sized businesses. Maintained a daily 20-25 face-to-face cold call regimen to setup appointments with perspective clients in the NYC, Northern NJ areas. Provided clients with multi-service solutions based on their insight and marketing needs. Presented and created custom presentations outlining details and benefits based each client's marketing needs and goals. Developed and implemented innovative marketing strategies to reach sales goals. Strong knowledge of the Internet as a sales & marketing tool and the use of social media. Successfully managed all campaign execution according to the client's program goals. Manage existing client relationships and while continuously looking for ways to grow revenue across team accounts. Drove weekly pipeline development through qualified daily meetings in the field with key clients and decision makers. Owner / Sales & Marketing Director 06/2003 to 07/2011 Company Name City , State Responsible for the overall profitability of A.N.S. Multi-Media, Inc. and setting the publication's overall direction (including editorial, marketing, circulation and advertising sales); determined the target market, and production modes. Planned, organized, directed and controlled the resources for producing the publication, including setting the budget, allocating and controlling costs. Successfully increased the magazines production from 5000 copies to 60,000 copies being sold quarterly in the first 12 months of production. •Responsible for building an advertising base from 0 to 125 clients with clients such as Harley-Davidson, and Aprilla Motorsports achieving annual gross sales of $250,000 in advertising revenue. •Developed the Urban Biker brand through traditional, non-tradition marketing such as social media, the Urban Biker website, sponsorships, and promotional materials. •Directed the development of advertising sales support and marketing materials; such as media kits, email blast, and weekly newsletters. •Created all promotional programs to help meet sales objectives and grow the business. •Managed a staff of 3 graphic designers, 6 freelance writers and photographers, and a full-time sales staff of 2 account managers. Major Accounts Manager 05/2007 to 06/2010 Company Name City , State Developed and managed the hotel vertical market for Simplex Grinnell in the northern New Jersey area. Responsible for increasing the hotel vertical market in Northern NJ. by 25%. Achieved goals through marketing, and selling life safety products to new clients, while up selling to existing account base, while maintaining an ambitious 25+ call per day schedule. Conducted custom presentations new and existing clients that covered their safety needs, the benefits, new products. Sold test & inspection services for life safety systems, along with fire alarm monitoring, and security monitoring services. Provide solutions to customers needs regarding security and life safety. Surveyed customers' business and analyzed customers' requirements to recommend proper test & inspection services to meet NFPA codes and customers' needs. Compiled lists of prospective customers for use as sales leads based on information from business directories and other sources. Effectively presented the Simplex Grinnell product line and services. Sales Manager 09/2002 to 05/2007 Company Name City , State Responsible for training and managing 10 Whole Sale Account Managers in the Parsippany, NJ office. Ensured that all account managers had new and up to date marketing materials and loan rates weekly.Scheduled all trainings for new account managers and provided supervision as needed with each account manager. Responsible Developing new territories and growing the account base by daily face to face calling, and promoting the benefits of Wachovia Bank loan programs. Conducted presentations, and training on all loan products to new and seasoned mortgage loan officers. Conducted weekly sales meetings and training ensuring that all were working up company standards. Provided coaching to those who were lacking in sales numbers. Established sales objectives by creating a sales plans and quota for account representatives in support of regional objectives. Wrote, designed and produced weekly marketing material. Responsible for directing and managing the sales activities of the branch increased loan sales by 30% in the first 6 months. Reviewed loan agreements to ensure that they were complete and accurate according to policy. Conferred with underwriters to aid in resolving mortgage application problems. Responsible for the performance and development of all the Account Managers. Territory Sales Manager 01/1997 to 09/2002 Company Name City , State Responsible for leading a team of six drivers and six pre-sales agents covering South Carolina and northern Georgia. Responsible for ensuring that all of the Edy's Product lines were delivered customers. Managed over 500+ accounts with coverage area in two states while being tasked with developing independent opportunities that lead to the territory increasing by 25%. Led the team by example to promote a winning attitude, the culture of Edy's, and teamwork. Increased annual sales and profit goals through efficient management and satisfaction of customer needs within assigned territory in two states. Oversaw daily operations of the front line sales team on the grocery side of the business with annual sales of $10 Million. Managed all reset schedules, interviewing, hiring, and training of all front line sales staff. Communicated daily with all team members of assigned territory (sales reps, drivers and warehouse) to ensure customer satisfaction and timely delivery of all products was being meet. Handled all customer request including providing promotion items, flavor samples, removal of out of dated products and in store Developed all assigned accounts relative to sales volume, market share, product distribution, space allocation, and customer service. Education MBA : Business Management Present New Jersey Institute of Technology City , State , United States Relevant Course Work: Organizational Behavior, Economics, Accounting Bachelor's Degree : Marketing 2002 University of South Carolina City , State , United States Concentration: Sport & Hospitality Marketing Skills Leadership, Team Building, Contract Negotiation, Vendor Relations, Customer Satisfaction, Sales Force proficient, Comfortable working with all Windows applications, Effective Sales Training ",12 " DIGITAL MARKETING MANAGER Summary 10 years of experience with both agency and client side experience. Strong written & presentation skills, creative & strategic thinking, and analytical skills with the ability to operate at both the strategic and tactical levels. Along with excellent time-management and project-management skills, relationship building, team management, market research and consistency in tune with latest market trends. Highlights Mac and PC; Microsoft Windows and Vista; Microsoft Office; Smartpath, Project Tracker, SharePoint, JIRA, Tempo, Google Analytics, SearchMart, Search Light, Kenshoo, SEOMoz, Google Adwords, AdRoll Experience Digital Marketing Manager 11/2012 to Current Company Name City , State Responsible for planning, optimizing, implementing and analyzing natural and paid search engine marketing activities; aligning top-to-bottom management of our pay-per-click (PPC) and search engine optimization (SEO) activities. Manage a team of 5 employees. Develop and maximize the sales funnel process from audience to acquisition to grow revenue. Drive sustainable revenue growth trajectory and ensures positive return on investment while keeping an eye on managing above and below the line performance goals Execute integrated marketing plans to build brand awareness and acquire new customers using digital marketing. Help drive overall Content Marketing strategy for Lead Gen Programs. Influence Social Media Marketing Strategies to help generate ROI through all channels. Measure, test and optimize acquisition campaigns to drive new revenue, ensure acceptable ROI, conversion and lifetime value metrics. Responsible for all budget management associated with SEM. Manages all relationships with external vendors. Provide digital marketing thought leadership to organization. Stay current on research and emerging trends - clearly communicating an impact of changes and new developments. Develop and facilitate training sessions to grow knowledge across SEO, PPC and Digital Marketing Develop best practice guides around SEM. Develop and implement process guidelines across Global Marketing Organization. Digital Marketing Manager 02/2012 to 11/2012 Company Name City , State Primary owner of strategic planning, development and execution of critical marketing programs including but not limited to SEO, PPC, Email, Content Marketing programs. Responsible for developing the overall email strategy that best meets the business needs; this includes email frequency, email address management, email subject lines and coordination of various tests as identified by the segmentation and media teams. Testing includes offers, customer segmentation, creative and messaging. Conduct research and analysis to prioritize all initiatives based on opportunity and business priority alignment. Increase traffic, revenue and business acquisition through paid and natural search. Owns all relationships with external vendors Lead internal cross-functional team and external vendor partners in completing project activities on-time and within budget. Oversees invoicing for all vendors Collaborate with key functional areas to evaluate performance and provide recommendations Manages 4 direct reports to facilitate timely completion of projects. Prepare and communicate both regular and ad hoc reporting on online marketing performance. Independently works with business stakeholders to identify KPIs, develop dashboard or scorecard reports and interprets metrics to deliver sounds, data driven recommendations. Provide opportunities for associates to take ownership of initiatives and coach to successful completion. Sr. Marketing Manager 06/2011 to 02/2012 Company Name City , State SEO Project Management Clients: Procter and Gamble (Crest, Crest Pro-Health, Crest Complete, Dawn and Cascade Create a detailed project plan and marketing strategy in alignment with brand and search campaign goals and objectives Ensure the successful execution of key plan deliverables in accordance with deadlines, scope, account hours and budget Work in conjunction with external agency partners to coordinate execution and timing of plan milestones Initiate and manage campaign tasks and deliverables in accordance with the project plan, deadlines, resource availability & scope Manage day-to-day operational aspects of accounts, as well as client/external agency interactions Collaborate with external partner agencies and stakeholders to ensure unified goals, plans and timing Document key performance metrics to monitor campaign Monitor campaign hours, resources and scope to ensure work is within budget Identify activities that may lie beyond the scope of the campaign and escalate to the appropriate internal stakeholders Develop plan and process documentation to monitor progress of the campaign Build strong, positive relationships with external agency contacts and internal team members Foster the exchange of ideas, takeaways and best practices throughout the project management team and agency Manage 4 project managers (on my brands) and Project Management department interns and evaluate performance quarterly. Sr. Marketing Manager 09/2010 to 06/2011 Company Name City , State e-Marketing and Creative Services Clients: Human Recourses, Recruiting and Trainingas well as own and manage WSM (Web Search Marketing Solely manage the Web Search Marketing (SEO) project - involving 18 separate product groups - encompassing over 3000 pages on the MathWorks website. Includes developing new plan, process and schedules to kick project off from scratch. Oversee all creative initiatives for Human Resources, Recruiting and Training. lead project for Career Page redesign) Manage email program - careers and newsletters. Successfully develop strategic strategies and project plans/schedules. Actively analyze competitive companies in order to improve understanding of customer needs and expectations. Prepare and lead weekly status meetings. Work with internal clients on yearly planning and budgeting. Sr. Program Manager 04/2010 to 09/2010 Company Name City , State National Association of Realtors, National Pen, Newsweek and HouseLogic.com Organizes, plans, and works cross-functionally with clients' marketing & technology teams as well as internal e-Dialog teams to deliver on clients' expectations, developing email strategies, detailed project specifications and providing end-to-end project management. Work to grow and develop the clients' overall email program through industry best practices, privacy and legal requirements, identifying efficiencies and improving relevancy Participate in development of strategy discussions, client presentations, marketing and tactical plans Provide weekly/monthly reports and insights on program performance by proactively monitoring email campaigns and competitive market information to make effective tactical recommendations and campaign adjustments Manage monthly client billing, overall budget and forecasting Member of the Process Task Force for Professional Services. Sr. Account Executive 06/2006 to 04/2010 Company Name City , State Staples own in-house agency Technology (Easy Tech), Copy & Print, Field Marketing (strategic markets/new markets/VIP events), All Digital initiative (Online-Interactive). Account Executive 11/2005 to 06/2006 Company Name City , State GE, Workscape, Life Line and Beth Israel Deaconess Medical Center. Branch Marketing Manager 05/2005 to 11/2005 Company Name City , State Education BS : Business Administration Marketing Psychology 5 2005 Framingham State College City , State Business Administration Marketing Psychology Creative Concepts/Advance Creative Concepts courses completed through the Ad Club as well as Effective Speaking/Advanced Effective Speaking courses and Strategic Writing Certifications Google Analytics Individual Certification, Google AdWords Certification, Google Analytics Fundamentals Certification, Google Partner Member Skills Ad, agency, billing, budget management, budgeting, budget, coach, com, competitive, Content, conversion, Crest, client, Clients, Dialog, documentation, Email, forecasting, functional, Human Resources, invoicing, leadership, legal, Mac, managing, Marketing Strategies, marketing plans, Marketing strategy, marketing, market, meetings, messaging, exchange, Microsoft Office, Microsoft Windows, works, natural, newsletters, online marketing, Page, Pen, presentations, progress, Project Management, project plans, Speaking, Recruiting, reporting, research, sales, search engine optimization, strategy, Strategic, strategic planning, Vista, website ",12 " Kimberly Fisheli Summary Dedicated and responsive Special Education Teacher with proven skills in classroom management, behavior modification and individualized support. Comfortable working with students of all skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning. Experience Substitute Teacher , 06/2017 - Current Company Name - City , State Enforced classroom routines to keep students on schedule and operating at consistent level. Implemented lesson plans assigned by classroom teacher to educate students about key concepts. Maintained student attendance and assignment records to prevent lapses during teacher absences. Oversaw pop quizzes, material exams and standardized tests to facilitate instruction. Applied proactive behavior management techniques to facilitate classroom discipline. Provided notes and reports on school day activities to primary teacher. Long-Term Special Education Substitute , 02/2021 - 06/2021 Company Name - City , State Eliminated learning gaps and effectively instructed students by using teaching aids and motivational strategies. Facilitated functional life skills development in students with autism through explicit instruction and repetition to entrench skills. Established and communicated clear objectives for lessons, units and projects to students. Fostered positive and trusting relationships with students to increase engagement. Organized and prepared instructional materials, communiqués and reports to facilitate student learning. Worked with students with specialized needs to accomplish tasks and build practical skills. Collaborated with conventional education instructors across multiple departments to optimize student learning. Developed interesting and interactive learning methods tailored to help students with individual needs. Transitioned students across grade levels through careful planning and preparation. Encouraged student empathy of others to build confidence and improve self-image. Enforced classroom routines to keep students on schedule and operating at consistent level. Implemented lesson plans assigned by classroom teacher to educate students about key concepts. Maintained student attendance and assignment records to prevent lapses during teacher absences. Mentored, tutored and instructed students during break and student support. Oversaw pop quizzes, material exams and standardized tests to facilitate instruction. Liaised with teachers to develop cohesive educational plans and improve student support. Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed. Taught students fundamental building blocks and advanced concepts. Assigned homework to students based on curricula and modified based on daily progress. Used Google Classroom to organize lesson plans for long-term interim assignments. Studied Science and World History to better understand content and assist with projects and assignments. Kept detailed records of student progress, attendance and assignments in Google Classroom and Aries. Engaged students in discussions to promote interest and drive learning. Built and strengthened positive relationships with students, parents and teaching staff. Promoted learning by leveraging traditional and modern instructional strategies. Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material. Substitute Teacher , 09/2010 - 05/2018 Company Name - City , State Implemented lesson plans assigned by classroom teacher to educate students about key concepts. Maintained student attendance and assignment records to prevent lapses during teacher absences. Enforced classroom routines to keep students on schedule and operating at consistent level. Used Blackboard & Powerschool to organize lesson plans for long-term interim assignments. Helped students build learning and study skills to achieve life-long educational goals. Provided notes and reports on school day activities to primary teacher. Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material. Mentored, tutored and instructed students after school and during planning times. Kept detailed records of student progress, attendance and assignments in Powerschool and SEIS. Promoted learning by leveraging traditional and modern instructional strategies. Reported problem students to principal to maintain control of classroom. Assigned homework to students based on curricula and modified based on daily progress. Applied proactive behavior management techniques to facilitate classroom discipline. Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities. Built and strengthened positive relationships with students, parents and teaching staff. Oversaw pop quizzes, material exams and standardized tests to facilitate instruction. Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed. Liaised with teachers to develop cohesive educational plans and improve student support. Eliminated learning gaps and effectively instructed students by using teaching aids and motivational strategies. Developed IEP to leverage developmental practices and educational theories to achieve educational objectives. Participated in week-long intensive leadership training and provided training to colleagues on applied behavior analysis. Wrote and presented documents for Individual Education Plan conferences. Established and communicated clear objectives for lessons, units and projects to students and parents. Fostered positive and trusting relationships with students to increase engagement. Organized and prepared instructional materials, communiqués and reports to facilitate student learning. Delivered specialized classroom instruction to students with developmental disorders. Worked with students with specialized needs to accomplish tasks and build practical skills. Collaborated with conventional education instructors across multiple departments to optimize student learning. Promoted language development skills through reading and storytelling. Developed interesting and interactive learning methods tailored to help students with individual needs. Transitioned students across grade levels through careful planning and preparation. Developed individual educational plans designed to promote educational, physical and social development. Implemented specialized tests to evaluate literacy performance. Encouraged student empathy of others to build confidence and improve self-image. Supervised field trips to local parks, fire stations and zoos to develop social skills and community awareness. Conducted small group and individual classroom activities with students based on differentiated learning needs. Education and Training Associate of Arts , Liberal Arts And General Studies , 05/2005 Fullerton College - City , State Bachelor of Science , Child And Adolescent Studies , 05/2009 California State University - Fullerton - City , State 3.11 GPA Member of Phi Beta Delta Member Education Specialist Teaching Credential , Special Education , 05/2010 California State University - Fullerton - City Honor Society for International Scholars Member Activities and Honors PTA Honorary Service Award, awarded by Benton Middle School PTSA FUHS Dance Booster Club Secretary - 2020-2021 FUHS Dance Booster Club President - 2018-2020 FUHS Dance Booster Club Member-at Large 2017-18 FUHS Choir Booster Club Member-at-Large 2017-21 FUHS Theatre Booster Club Member-at-large 2017-21 FUHS PTSA Member - 2017-2021 Skills Behavior modeling Video conferencing Smartboard technology Proficient in Google Classroom & Aries Activity planning Compliance Technology savvy Proctoring Individualized care Quizzes, tests and exams Classroom discipline Effective listening Tutoring and after school help Interdisciplinary teaching Effectively work with parents CPR/First-aid certified Behavioral/cognitive skills development Team collaboration Positive student engagement Behavior modification Special needs students Mediation and advocacy talent ",3 " HR CONTACT CENTER SPECIALIST Summary Forward-thinking professional with various experience in human resources, sales, customer service and education, offering excellent communication and computer skills; highly organized and meticulous. Skills MS Office Suite Self-motivated professional Team leadership Meeting deadlines Time management skills Experience 07/2016 to Current HR Contact Center Specialist Company Name － City , State Answer and resolve employee and people-manager issues including navigational support and processing corrective transactions when required. Provide advice on how to complete requests and/or options for next steps based on scenarios. These could include; guidance related to completing HR responsibilities (year- end compensation, mid-year and year-end processes, resource planning), guidance related to making employee data changes (new hires, transfers, terminations, retiring), guidance related to the administration of employee programs (Service recognition, PTO/Vacation entitlement, time administration). Maintain adherence to all audit/compliance and regulatory requirements. Provide support on all HR policies, processes, and procedures including knowledge of Benefits and Payroll processes and transactions, people-manager responsibilities and employee programs and services (including navigational support of all HR systems) to the employees, people-managers and the HR community. In addition to the above duties: I have taken the initiative to be a part of the new hire training, women in leadership and support to my colleagues by helping them improve their metrics and quality of their calls. In displaying this leadership, my leadership is providing me the opportunity to be a part of more projects that come down the pipeline. 10/2014 to 07/2016 Admissions Representative Company Name － City , State Conduct face-to-face or personal interviews, telephone interviews and e-mail correspondence to identify high school and adult student prospects to determine their educational needs, concerns and interests. Closely assists and mentors students through the Admissions process. Ensure compliance with applicable Company policies and procedures, laws and regulations. Participates in school retention efforts by maintaining productive contact with his/her active students through graduation. 05/2014 to 10/2014 Recruiting Coordinator 03/2014 to 05/2014 Branch Coordinator Company Name － City , State Conserve database for storage and retrieval of assessments. Participate and coordinate (where appropriate) job fairs sponsored by HTI and clients. On site coordination of interview activity; run e-verifies, uphold payroll information by collecting, calculating, and entering data. Bring up-to-date payroll records by entering changes in exemptions, job title and departments. Resolve payroll discrepancies, maintain payroll operations by following policies and procedures and protect payroll operations by keeping information confidential. Compile interview packages for exempt and non-exempt; perform criminal background checks and other duties as required in support of the team. Maintain and manage all front desk operations. Track and monitor branch applicant flow. Weekly data entry of all applications received. Manage and direct all office traffic. Answer and screen all incoming phone calls and transfer as needed. Schedule weekly orientations from the candidate pool identified by recruiters. Responsible for overall maintenance of the filing systems and other duties as required. Education and Training June 24, 2013 MBA : Business Finance Strayer University － City , State Business 4.0 Graduated with honors Finance May 7, 2011 Bachelor of Arts : Communication concentration Mass Communication Fayetteville StateUniversity － City , State Communication concentration Mass Communication 3.583 Graduated Magna Cum Laude *Dean's List Personal Information https://www.linkedin.com/in/e-april-bradford-14241955 Activities and Honors Greenville Society for Human Resource Management (GSHRM) (2015-2016) Society for Human Resource Management (SHRM) (2015-2016) Treasurer/Guardian of chapter's funds/Chair of Budget and Finance Committee-Pi Zeta Omega Chapter of Alpha Kappa Alpha Sorority, Inc. (2014) Alpha Chi National Honor Scholarship Society (2013-2015) Golden Key International Honour Society (2012-2015) Golden Key International Honour Society Education and Literacy service director (2012) Connections Committee chair- Delta Alpha Chapter of Alpha Kappa Alpha Sorority Inc. (2010-2011) Alpha Kappa Alpha Sorority Inc. 2010-present: Delta Alpha chapter (2010-2011) Pi Zeta Omega Chapter (2013-2014) Skills Benefits, Interpersonal skills, clients, data entry, database, e-mail, filing, HR, leadership, Team leadership, MS Office Suite, office, Multi-tasking, next, Payroll, policies, processes, quality, Recruitment, Self-motivated, Staffing, telephone, telephone etiquette, phone, Time management, year- end, year-end Additional Information Additional Information *https://www.linkedin.com/in/e-april-bradford-14241955 ",0 " MARKETING COORDINATOR Professional Summary Marketing Coordinator offering 10 years' experience. Capable and focused on delivering high quality service. Proactive team player and coaching abilities. Excellent attention to details. Well organized and self-motivated. Focus on process improvement. Strong time management skills and ability to work under pressure, meet tight timelines and manage multiple tasks simultaneously. Skilled at developing and maintaining effective communication channels with clients, peers and administrative staff. Skills Marketing plan Media Plan Budgeting Advertising & Public Relations Strategic communications Brand Management Events Management Public Relations Campaign Public Relations Writing Publicity Retail promotions Time management Proofreading Advertising, Newsletter Agency, Organizing Brand Management, Organizational Brochures, Presentations Budgets, PR Budget, Press releases Budgeting, Pricing Competitive, Producing Content, Profit Contract negotiation, Project management Database, Promotional materials Management, Proofreading Special events, Public Relations Graphics, Public Inventory, Relations Logistics, Publicity Marketing strategies, Research Marketing plan, Retail Marketing, Sales Market, Strategy Marketing communications, Strategic Marketing and communications, Time management Materials, Trade shows Media relations, Translation Meetings, Web pages News releases Work History Marketing Coordinator , 02/2017 to Current Company Name – City , Puerto Rico Coordinate and implement monthly US promotional circulars adaptations to PR Market by do translation, pricing and audit report. Implement marketing and advertising campaigns. Translate and adapt corporate material to PR market. Liaised with Marketing Manager to manage and deliver marketing and communications plans. Work with Marketing Manager to determine budget distribution and manage expenses to that budget. Compiled product, market and customer data to forecast accurate sales and profit projections. Perform competitive researches by identifying and evaluating product characteristics, pricing and advertising. Support pricing team on PR Market pricing strategy. Provide project management for all assigned projects, ensuring deadlines are met. Coordinate creation and printing of internal marketing material requests. Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt. Assist and support 11 PR Stores when necessary for events such as grand openings or other special events. Establish and maintain effective communication and working relations with internal and external partners. Marketing Coordinator , 02/2015 to 02/2017 Company Name – Puerto Rico Coordinating marketing projects and activities as requested. Provide support to marketing department. Preparing marketing reports with descriptive brief summary and visual evidence of all local activities to share with the manufacturer in Korea. Develop marketing communications campaigns. Preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations. Ensure that messages are supportive of and consistent with marketing strategies. Coordinate flow of information and communication and disseminate it according to plan strategy. Producing additional marketing communications, such as flyers, brochures and exhibition-related projects. Work with manager and business units to determine budget and manage expenses to that budget. Identify, develop and execute communications strategy for key media contacts and customer references. Research media coverage and industry trends. Improve communication efficiencies within company. Responsible for creating and delivering marketing ideas and activities for 13 dealer partners. Organizing production of branded items such as stationery and merchandise. Assisting with artwork production. Keep record of all advertising agency requests and estimates to facilitate bill process. Accomplishes organizational goals by accepting ownership to complete new and different requests. Events & Public Relations Coordinator , 06/2010 to 01/2015 Company Name – Puerto Rico Coordinate details of events such training, launches, business meetings, trade shows, including site selection/contract negotiation, registration database management, and on-site management. Coordinate event logistics, including registration, attendee tracking, presentation, materials support and pre- and post-event evaluations. Work closely with hotels and other vendors to ensure that all company requirements are fulfilled. Calculate budgets and ensure are adhered to. Promote products and services through public relations initiatives. Create and deliver press releases, media relations content and corporate newsletter content. Updates Web pages uploading new products information, upcoming events and news. Develop reports of budget, return of investment and others. Keep inventory of promotional materials. Supporting in-house marketing and design team by coordinating and collating content. Track competitor publicity activity and prepared comparative report to identify opportunities. Public Relations Intern , 08/2009 to 06/2010 Company Name – City , Puerto Rico Create Publics Relations Pieces as news releases and media kits. Developed, planned, and executed advertising camping using social media as Facebook, Twitter and YouTube. Updates Web pages uploading new products information, upcoming events and news. Education BA : Communication, Public Relations and Advertising , 12/2009 University Of Puerto Rico Río Piedras Work History Marketing Coordinator , 02/2017 to Current Company Name – City Coordinate and implement monthly US promotional circulars adaptations to PR Market by do translation, pricing and audit report. Implement marketing and advertising campaigns. Translate and adapt corporate material to PR market. Liaised with Marketing Manager to manage and deliver marketing and communications plans. Work with Marketing Manager to determine budget distribution and manage expenses to that budget. Compiled product, market and customer data to forecast accurate sales and profit projections. Perform competitive researches by identifying and evaluating product characteristics, pricing and advertising. Support pricing team on PR Market pricing strategy. Provide project management for all assigned projects, ensuring deadlines are met. Coordinate creation and printing of internal marketing material requests. Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt. Assist and support 11 PR Stores when necessary for events such as grand openings or other special events. Establish and maintain effective communication and working relations with internal and external partners. Marketing Coordinator , 02/2015 to 02/2017 Company Name Coordinating marketing projects and activities as requested. Provide support to marketing department. Preparing marketing reports with descriptive brief summary and visual evidence of all local activities to share with the manufacturer in Korea. Develop marketing communications campaigns. Preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations. Ensure that messages are supportive of and consistent with marketing strategies. Coordinate flow of information and communication and disseminate it according to plan strategy. Producing additional marketing communications, such as flyers, brochures and exhibition-related projects. Work with manager and business units to determine budget and manage expenses to that budget. Identify, develop and execute communications strategy for key media contacts and customer references. Research media coverage and industry trends. Improve communication efficiencies within company. Responsible for creating and delivering marketing ideas and activities for 13 dealer partners. Organizing production of branded items such as stationery and merchandise. Assisting with artwork production. Keep record of all advertising agency requests and estimates to facilitate bill process. Accomplishes organizational goals by accepting ownership to complete new and different requests. Events & Public Relations Coordinator , 06/2010 to 01/2015 Company Name Coordinate details of events such training, launches, business meetings, trade shows, including site selection/contract negotiation, registration database management, and on-site management. Coordinate event logistics, including registration, attendee tracking, presentation, materials support and pre- and post-event evaluations. Work closely with hotels and other vendors to ensure that all company requirements are fulfilled. Calculate budgets and ensure are adhered to. Promote products and services through public relations initiatives. Create and deliver press releases, media relations content and corporate newsletter content. Updates Web pages uploading new products information, upcoming events and news. Develop reports of budget, return of investment and others. Keep inventory of promotional materials. Supporting in-house marketing and design team by coordinating and collating content. Track competitor publicity activity and prepared comparative report to identify opportunities. Public Relations Intern , 08/2009 to 06/2010 Company Name – City Create Publics Relations Pieces as news releases and media kits. Developed, planned, and executed advertising camping using social media as Facebook, Twitter and YouTube. Updates Web pages uploading new products information, upcoming events and news. Certifications Relations Strategic communications Brand Management Events Management Public Relations Campaign Public Relations Writing Publicity Retail promotions Time management Proofreading Skills Advertising, agency, Brand Management, brochures, budgets, budget, Budgeting, competitive, content, contract negotiation, database Management, special events, graphics, inventory, logistics, marketing strategies, Marketing plan, Marketing, Market, marketing communications, marketing and communications, materials, media relations, meetings, news releases, newsletter, Organizing, organizational, presentations, PR, press releases, pricing, Producing, profit, project management, promotional materials, Proofreading, Public Relations, Public Relations, Publicity, Research, Retail, sales, strategy, Strategic, Time management, trade shows, translation, Web pages ",20 " CHILD PERFORMER WELFARE ADVOCATE Summary Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Highlights S KILLS Critical thinking Business correspondence Attention to detail Filing and data archiving Report development Physician billing Types 50 WPM Patient scheduling Microsoft Office Suite Quality assurance Misys Tiger Medical Software proficient Experience Company Name January 2011 to August 2012 Child Performer Welfare Advocate City , State Responsible for welfare of child performers on a major network television production. Advocated and insured that the child performers were treated properly by fellow cast, crew, producers and directors. Kept proper time records for amount of time each child performer was on camera as well as off camera, to insure that they were not overworked. Responsible for as many as 9 principle child performers and 40 background child performers at one time. Education tutoring for a child performer to make sure the child was able to keep up with their education while away from the school setting. Company Name February 2007 to February 2007 Managed executive City , State PC - Savannah, GA Checked patients in and out of a busy cardiology practice with 6 physicians Scheduled in house appointments, outpatient testing procedures and referrals to outside physicians. Located, checked in and pulled medical records for appointments and incomplete patient charts. Audited new customer files to verify medical necessity and satisfaction of coverage criteria. Kept organized documentation of medical insurance prior authorization information for office of 6 physicians. Improved timely paying of bills by developing flexible payment plans for patients. Managed hundreds of accounts patient accounts and insured timely payment of accounts Managed executive calendar and for physicians Company Name March 2006 to February 2007 Optometry Technician City , State Oversaw daily office operations for a busy Optometry practice located within an Eyeglass World. Administrative tasks to included the checking in and out of patients, collecting all necessary paperwork and insurance information, and maintaining the appointment calender as well as the Optometrist schedule. Patient care to include pretesting of patients with use of an autorefractometer, Intraocular pressure machine and lensometer. Ordered eyeglasses and contact lenses for patients. Coordinated with vendors in the ordering of supplies and samples for the practice. Maintained and facilitated the outside referrals of our patients to other providers. July 2001 to April 2005 Bridal Consultant/Sales Associate City , State and Mount Pleasant, SC Worked directly with bride and groom to determine their needs and wants and help them register for gifts. Kept a database of preferred vendors and helped bride and referred bride and groom to vendors. Followed up with bride and groom after wedding date to facilitate the completion of gift registry. Helped coordinate and run local bridal shows. Greeted customers and ascertained customers' needs. Answered questions regarding the store and its merchandise. Helped customers with questions, problems and complaints in person and via telephone. Operated a cash register for cash, check and credit card transactions with accuracy. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Developed positive customer relationships through friendly greetings and excellent service. Trained and served as a peer coach for new sales associates. Education American Military University 2009 Bachelor of Arts : Criminal Justice City , State , US 2009 Bachelor of Arts: Criminal Justice American Military University - Charleston, WV Appalachian State University 2004 Bachelor of Science : Criminal Justice City , State , US 2000-2004 Bachelor of Science: Criminal Justice Appalachian State University - Boone, NC Military Experience Company Name February 2007 to March 2006 ABC Studios/Army Wives Television Production - Charleston, SC Responsible for welfare of child performers on a major network television production. Advocated and insured that the child performers were treated properly by fellow cast, crew, producers and directors. Kept proper time records for amount of time each child performer was on camera as well as off camera, to insure that they were not overworked. Responsible for as many as 9 principle child performers and 40 background child performers at one time. Education tutoring for a child performer to make sure the child was able to keep up with their education while away from the school setting. 02/2007 to 08/2008Medical Receptionist Cardiovascular Consultants, PC - Savannah, GA Checked patients in and out of a busy cardiology practice with 6 physicians Scheduled in house appointments, outpatient testing procedures and referrals to outside physicians. Located, checked in and pulled medical records for appointments and incomplete patient charts. Audited new customer files to verify medical necessity and satisfaction of coverage criteria. Kept organized documentation of medical insurance prior authorization information for office of 6 physicians. Improved timely paying of bills by developing flexible payment plans for patients. Managed hundreds of accounts patient accounts and insured timely payment of accounts Managed executive calendar and for physicians 03/2006 to 02/2007 Optometry Technician Eyeglass World, LLC - Savannah, GA Oversaw daily office operations for a busy Optometry practice located within an Eyeglass World. Administrative tasks to included the checking in and out of patients, collecting all necessary paperwork and insurance information, and maintaining the appointment calender as well as the Optometrist schedule. Patient care to include pretesting of patients with use of an autorefractometer, Intraocular pressure machine and lensometer. Ordered eyeglasses and contact lenses for patients. Coordinated with vendors in the ordering of supplies and samples for the practice. Maintained and facilitated the outside referrals of our patients to other providers. 07/2001 to 04/2005 Bridal Consultant/Sales Associate Belk - Boone, NC and Mount Pleasant, SC Worked directly with bride and groom to determine their needs and wants and help them register for gifts. Kept a database of preferred vendors and helped bride and referred bride and groom to vendors. Followed up with bride and groom after wedding date to facilitate the completion of gift registry. Helped coordinate and run local bridal shows. Greeted customers and ascertained customers' needs. Answered questions regarding the store and its merchandise. Helped customers with questions, problems and complaints in person and via telephone. Operated a cash register for cash, check and credit card transactions with accuracy. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Developed positive customer relationships through friendly greetings and excellent service. Trained and served as a peer coach for new sales associates. Skills Associate, Cash, Cash Register, Credit, Credit Card, Database, Greetings, Its, New Sales, Sales, Sales Associate, Sales Associates, Telephone, Administrative Tasks, Operations, Ordering, 50 Wpm, Archiving, Billing, Correspondence, Data Archiving, Filing, Microsoft Office, Ms Office, Quality Assurance, Scheduling, Typing, Accounts And, Cardiology, Documentation, Medical Insurance, Medical Records, Of Accounts, Outpatient, Paying, Receptionist, Satisfaction, Testing ",4 " READING, SPEECH & LANGUAGE ARTS TEACHER Summary Designed and implemented four original classroom curricula Self-driven, resourceful leader * Excellent communication and interpersonal skills Accomplished public speaker * Effectively collaborates with all levels of staff members Fosters quality relationships with students * Creates a fun and challenging learning environment for students Computer proficient and adaptable to new technology * Leads a creative, yet organized and structured classroom Possesses a genuine interest in students' cognitive and social growth Extremely familiar with 6th and 9th Grade Language Arts Common Core Standards Accomplishments Four years experience as yearbook advisor Transitioned the yearbook creation process to successfully use computers and digital photos* Selected, oversaw and provided technology training to a student staff of 20 Organized and supervised production of graduation ceremony video show Responsible for yearbook planning, budget, sales, advertising, ordering distribution and final editing One year experience teaching Psychology Elective Social Studies course for juniors and seniors Taught introductory Psychology concepts and facilitated independent projects Professional Development, Activities and Honors Active volunteer with Saginaw Bay Riverdawgs Travel Baseball * Chaperoned several Middle and High School Dances Host teacher to four pre-service education students * Served on National Honor Society selection committee * Coordinated with Dow College Opportunity Program * SVSU new teacher panel participant * Nominated students for People to People Ambassador Program * Organized Absolutely Incredible Kid Day participants * Addressed SVSU Board of Directors * Attended several Jostens yearbook training seminars * Coordinated student field trips for English, Yearbook & Psychology * Attended SVSU's Women's Leadership Forum, 2006 * Selected three times to attend Top 10% Life Touch Luncheon * SVSU student teaching seminar mock interview candidate * Wrote numerous letters of recommendation for co-op and college admissions students Completed 2012-13 Reader's Workshop 3-8 with Alicia Kubacki (MAISA Units) Completed Sign Post (Notice and Note) reading strategy training with Dr. Anita Kepley. Experience Reading, Speech & Language Arts Teacher January 2000 to January 2015 Company Name - City , State Currently taking an educational leave of absence) Four years experience teaching 6th Grade English Language Arts (including co-teaching experience) Designed and implemented original reading curriculum around Common Core Standards Focused on reading comprehension, spelling and vocabulary Specifically focused on the three genres of adventure, science-fiction and historical fiction Nine years experience teaching speech communication Designed and implemented original classroom curriculum Focused on communication concepts, speech delivery skills and formats Integrated individual and group projects and assessment Ten years experience teaching sophomore English -- American Literature Taught novels, short stories, plays, poetry and research paper process Focused on improving student's writing, vocabulary and reading comprehension Three years experience teaching Analytical Reading Elective English course for juniors and seniors Analyzed literature, poetry and literary devices Facilitated two trips to read to elementary school students Four years experience teaching freshman English - Literature Survey (including co-teaching experience) Taught novels, short stories, poetry, grammar and expository writing Focused on improving student's writing, vocabulary and reading comprehension One year experience co-teaching English Skills Competency course designed to prepare students for ninth grade English Focused on reading, writing, spelling and grammar Co-designed an intensive unit covering career awareness and preparation One semester experience teaching Creative Writing Elective English course for junior and seniors Designed and implemented original classroom curriculum Explored eight different genres of creative writing. Education Master of Arts Degree : Secondary Classroom Saginaw Valley State University; University - City , State 9 Credits Completed Secondary Classroom Teaching 6 Credits in Progress (K-12 Literacy Specialist) Recipient of the U.S. Dept. of Education TEACH Grant Program Secondary Teaching Certification : Communication & Theater English and Psychology , 2000 Saginaw Valley State University; University - City , State Communication & Theater English and Psychology Bachelor of Applied Arts Degree : Interpersonal and Public Communication Marketing , 1995 Central Michigan University - City , State Interpersonal and Public Communication Marketing Teaching Certification Michigan Secondary (6-12) Professional Education Certificate * Speech, Dramatic Arts/Theater (BD) * English (BA) * Psychology (CE) Skills Arts, BA, Creative Writing, delivery, English, fiction, novels, poetry, Progress, Psychology, Reading, read, research, short stories, Speech, Teaching 6, Teaching, teaching 6 ",22 " BUSINESS DEVELOPMENT CENTER MANAGER Professional Summary Dynamic Marketing Manager with more than 7 years in the Sales Management and Territorial Marketing Industries. Creative and innovative team player with compelling leadership skills. Highly customer service oriented with excellent written and verbal communication skills which enhance the customer service experience. Excels in deadline-driven account management with an established track record of remarkable sales results. Experience Business Development Center Manager , 08/2017 to 10/2018 Company Name － City , State Achieving daily-weekly and monthly goals and objectives. Making 75-100 outbound calls per day. Initiating and Responding to customers with 40-60 emails per day. Working in a computer based management tool. Setting a volume of appointments daily. Following up with customer vehicle inquiries efficiently to maximize opportunities. Effective working as part of a team. Internet Sales Manager , 12/2016 to 03/2017 Company Name － City , State Maintained a 94% average of leads answered in <15> 3 minute average answer time per lead.  Worked flexible schedule and from home office to insure precise customer lead follow up Provided expert product and service information. Delivered 5 Units during first week of hire Ensure that salespeople are informed of all incoming appointments Enhance customer satisfaction during the entire purchase experience. Partner with the Financial Services Department to develop and coordinate best practices for the most efficient and effective sales approach Sales Consultant , 12/2016 to 08/2017 Company Name － City , State Contributed to repeat and referral business by using strong customer service and problem solving skills. Maintained a 98 % customer service satisfaction rating per KIA Performance Center. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable responses. Developed and executed sales promotions. Provided expert product and service information. Community Donation and Outreach Manager - Eastern CT Territory , 05/2016 to 12/2016 Company Name － City , State Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Worked effectively in a heavily cross-functional, fast paced environment. Directed and supervised employees engaged in sales and inventory-taking. Trained staff to deliver outstanding customer service. Identified inefficiencies and made recommendations for process improvements. Built partnerships with local organizations to increase company offerings and improve services. Established 54  new accounts in only 6 months through successful client development. Membership and Marketing Manager-Eastern CT Territory , 07/2014 to 05/2016 Company Name － City , State Managed 22 towns in CT with over 5000 girls and 3000 adults. Attended and participated in community meetings and groups Collaborated with probation officers, school representatives and other key individuals in the community to support children and their families Facilitated activities that developed students' physical, emotional and social growth. Worked with an average of 20 students per program. Trained program staff to deliver outstanding   educational and creative programming. Loss Prevention and Operations Manager , 08/2013 to 07/2014 Company Name － City , State Ensures highest level of compliance in and the execution of company sponsored training programs for all employees. Responsible for the protection of company assets through multiple avenues of Loss Prevention. Maintained high average (90-95%) audit stores compared to the company average (82%). Lead Sales Associate - Part Time , 08/2013 to 07/2014 Company Name － City , State Exceeding company sales standards within my first month (7.9% increase to projected sales budget). Maintains a large customer base to insure return customers and promoting Belden Jewelers through excellent customer service. Assistant Store Manager , 04/2012 to 08/2013 Company Name － City , State Created plans to maximize sales and customer service on a weekly basis. Maintained a ""customer first"" selling experience to increase future sales. Recognized for mastery in Leadership, Team Management, Communication and Planning and Organization of Administrative Duties at retail store level. Increased 2013 sales by 2.35% and units sold by 5.76% with in first 8 months of employment. Shift Supervisor , 05/2010 to 04/2012 Company Name － City , State Responsible for opening and closing procedures. Maintained above average customer service and secret shopper percentages (92-98% customer service rating) with all employees averaging of at least (88%). Cross trained all employees to work efficiently in all areas of retail store. Department Manager , 11/2009 to 05/2010 Company Name － City , State Highest sales rating for three consecutive months (10% increased sales over projected budget). Trained all new sales associates for other departments. Controlled department payroll budget. Scheduled staff efficiently to maximize sales and accommodate store traffic. Member Program Facilitator , 09/2008 to 06/2012 Company Name － City , State Active leader in multiple urban towns across CT. Exceeded membership goal in every program (105% enrollment rate). Created easy to follow programs that would enrich girls and increase membership enrollment in new areas. Established and maintained cooperative relationships with representatives of community and public interest groups. Camp Counselor , 05/2006 to 08/2008 Company Name － City , State Responsible for providing unit information reports, data, and daily logs to the Head Counselor. Responsible for participating in and leading camper activities. Responsible for maintaining effective working relationships with staff and creating harmonious relationships with campers, parents and staff. Responsible for check-in and check-out procedures. Ensure that unit schedules and activities are implemented. Education Associate of Science : Respiratory Therapy , 2019 Manchester Community College － City , State Diploma Bolton High School － City , State Multiple awards for Philanthropy, Music Education, and Special Needs work within the school ",5 " PLACEMENT AGENT / DORADO BEACH RESORT Accomplishments GPA: 3.6 / 4.0 - NCAA / ITA Varsity Scholar-Athlete Award Winner Yale University Varsity Tennis Team / Division 1 NCAA - Recipient of Stuart B. Ludlum Award '69 Skills & Licenses Proficient in DBC Finance (Municipal Bonds), Argus Real Estate, SNL Financial, Bloomberg, Capital IQ, Thomson One Banker, Factset and all Microsoft Office products (expert in Excel); FINRA Series 7 License Athletics & Interests Marathon Running, Tennis, N.Y. Yankees, N.Y. Giants, Military History, Politics and Traveling Professional Experience May 2014 to Current Company Name － City , State Organized and structured the Platinum Banking team of FirstBank Puerto Rico (NYSE: FBP). Led the development of a private banking group dedicated strictly to Act 20 and Act 22 (Tax Exemption Laws of 2012) clients that moved to Puerto Rico. Led a team of experienced and motivated private banking professionals dedicated to serving Act 20/22 clients on all suitable financial needs Provide a broad range of services including business and individual deposit accounts, commercial loans, cash management services, high-yield accounts, credit cards, mortgages, leasing, OREOs and other resources available at the Bank Placement Agent / Dorado Beach Resort January 2007 to January 2012 Company Name － City , State Representative Highlights: ◦ Achieved 45% market share with over 200 clients in less than 1 year - aggregate deposits of over $30 mm ◦ Achieved highest rank among officers in deposits, accounts and cash management sales (Platinum and Business Banking) UBS Financial Services Incorporated of Puerto Rico Investment Banking - Corporate and Public Finance Group / San Juan, P.R. (Associate Director 2007 - 2012 / Director 2013 - 2014) Created dynamic financial models, including DCF, tax credit analysis, investment return analysis, capitalization rate-based and multiple-based valuations for sell-side and buy-side advisory transactions Analyzed AFICA's, new money and refunding debt, as well as equity offerings for issuers; including hotel and real estate developments, financial institutions, general industrials, the Government of Puerto Rico and several of its authorities Assisted UBS Asset Managers of P.R. in the financial analysis for the issuance of structured products and mutual funds Executed as lead underwriter, advisor or placement agent over $14.1 bn, $3.1 bn and $428 mm in municipal, corporate, and mutual fund (closed-end or open-end) transactions, respectively totaling $2.9 bn (Municipal Debt) ◦ Joint Lead Underwriter / P.R. Sales Tax Financing Corporation Series 2008A & 2009B totaling $1.9 bn (Municipal Debt) ◦ Joint Bookrunner / Popular Preferred Stock Series B & Tender Exchange to Common totaling $1.3 bn (Corporate Equity) ◦ Joint Lead Underwriter / Triple-S (GTS) IPO of $203 mm (Corporate Equity) Notes totaling $166 mm (Corporate Debt) ◦ Sole Underwriter / P.R. AAA Bond Fund II and P.R. Fixed Income Fund VI IPOs totaling $65 mm (Closed-End Funds) Aerostar Transition Director - Arranged the transition and closing of the 40-yr private concession of Luis Muñoz Marin International Airport in San Juan, P.R. to Aerostar) for $615 mm. UBS acted as Sole Advisor and Co-Lead Arranger. Summer Analyst 2005 / Analyst January 2006 to January 2007 Company Name － City , State Advised Technology, Media and Telecom clients on a wide range of potential transactions, including: mergers, acquisitions, private equity investments, leveraged buyouts, and capital raising Created dynamic financial models including standalone financing and operating models, leveraged buyouts, DCF and multiple-based valuations, investment return analysis, merger, and credit models Involved in all aspects of deal generation and implementation, including coordination of business development, execution of financial and strategic analysis, and delivery of solutions in partnership with product groups Executed as lead underwriter, advisor or placement agent over $4.3 bn in corporate transactions Representative Transactions: ◦ Joint Lead Arranger to target company / General Atlantic acquisition of Network Solutions for $800 mm (M&A) ◦ Sole Financial Advisor to target company / Comcast acquisition of Fandango for $200 mm (M&A) ◦ Sole Bookrunner / Churchill Ventures (CHV) IPO totaling $108 mm (Corporate Equity) ◦ Joint Lead Arranger and Joint Bookrunner / Intelsat Senior Unsecured Term Loan of $1.0 bn (Corporate Debt) Education B.A. : Economics and Latin American Studies , 2006 Yale University / New Haven － City , State , US Yale University / New Haven, CT. B.A. Double Major - Economics and Latin American Studies (2002 - 2006) GPA: 3.6 / 4.0 - NCAA / ITA Varsity Scholar-Athlete Award Winner English, Spanish , 2002 Academia del Perpetuo Socorro High School － City , State , US Academia del Perpetuo Socorro High School / San Juan, P.R. (1998 - 2002) Languages: English, Spanish (native) and Intermediate Brazilian Portuguese Certifications Banker, Factset and all Microsoft Office products (expert in Excel); FINRA Series 7 License Languages Languages: English, Spanish (native) and Intermediate Skills Clients, Credit, Investment Banking, Cash, Cash Management, Forecasting, Municipal, Sales, Accounts And, Associate, Credit Analysis, Financial Analysis, Financial Services, Its, Management Sales, Market Share, Mutual Fund, Mutual Funds, Real Estate, Award, Ipo, Business Development, Corporate Transactions, M&a, Solutions, Telecom, Commercial Loans, Leasing, Loans, Middle Market, Closing, Exchange, Fixed Income, Sales Tax, Argus, Excel, Finance, Microsoft Office, Ms Office, Series 6, Series 7 ",21 " SENIOR EXECUTIVE CHEF Summary Utilize my extensive experience in the food service industry and to contribute my skills and knowledge in a management position with an industry leader. Experience Senior Executive Chef January 2012 to Current Company Name － City , State Manage and provide leadership and culinary training to 23 direct reports Worked under budgeted costs through effective menu planning Received gold scores in sanitation, safety and compliance audits Demonstrated hands-on leadership skills in training and staff development Implemented branded foods marketing program for retail Introduced the use of sustainable products, local produce and farmers markets Created special per diem menus for conference center increasing catering sale. Executive Corporate Chef January 2008 to January 2012 Company Name － City , State Collaborated with Corporate RD/RN in creating and implementing upscale guest dining room and room service menus. Led culinary team in the implementation and support of corporate strategies in the opening of new properties and special events. Developed workplace safety and sanitation training schedule for culinary associates and dining room servers. Received Top percentile in silver chair training and state health department audits. Executive Chef / Event Consultant January 2004 to January 2008 Company Name － City , State Laison to the Chicago Board of Realtors in consulting and planning of special events Planned private parties and fundraisers for various government organizations and dignitaries Created catering menus targeting specific lifestyle demographics Hired, trained and counseled culinary and server staff of 25 Initiated program with vendors on wine tastings and culinary workshops. Executive Chef / GM January 1995 to January 2003 Company Name － City , State Managed café and conference center with staff of 12 culinary associates. Worked with editors and publishers of various magazines for the foodservice and hospitality industry. Test Kitchen for culinary content in R&I magazine. Conducted culinary seminars and product cuttings with vendors. Executive Chef / Assistant Manager January 1993 to January 1995 Company Name － City , State Managed Chicago style food court, utilizing local vendors (Vienna Beef, Connie's Pizza, Diana's Bananas, Poppies Dough, etc). Catered functions and special events for NBC, it's affiliates and building tenants. Appeared regularly on ""Coffee Cam"" with NBC morning news Opened lobby Kiosk with grab and go concept and barrista station increasing outside sales. Executive Sous Chef / Production Manager January 1988 to January 1993 Company Name － City , State Performed all essential duties as lead chef in the executive dining rooms and conference center. Monitored Q & A of both ingredients and finished products. Led culinary team in the opening of new cafeteria food court with varied ethnic theme cuisine concept stations. Education Associate of Arts : Culinary Arts , 1985 Washburne TradeSchool － City , State , United States Culinary Institute of America Hyde Park － City , State , United States Associate of Arts Illinois Benedictine University － City , State , United States Culinary Institute of America Greystone － City , State Skills compliance audits, concept, consulting, content, special events, fame, government, leadership, leadership skills, marketing, outside sales, retail, safety, seminars, servers, staff development, workshops ",14 " WMS CONSULTANT Objective Looking for the position of a supply chain consultant, where I can optimize a company's business, by providing supply chain solutions and building an efficient customer relationship. Summary of Skills Strong understanding of supply chain principles with an expertise in warehouse management. Functional knowledge in the end to end warehouse systems with an experience in Manhattan Associates' Warehouse Systems. Complete understanding of Inbound, Inventory and Outbound in a Warehouse. Excellent knowledge in software development life cycle with an emphasis in analysis and testing. Ability to clearly define and execute test plans and procedures. Ability to meet deadlines and deliver projects on time. Strong analytical and problem solving skills. Hands on experience in troubleshooting computer hardware peripherals. Work Experience Company Name City , State WMS Consultant 05/2015 to Current Created Test Cases for inbound receiving and put-away fields. Verified ASNs after parsing multiple ASNs using XML format. Created Inbound and Outbound License Plate Numbers.(iLPN/oLPN). Configured and Tested System directed and manual put-away. Configured the inventory to move an item from one active location to the another; one active location to a reserve. Configured Wave Management, Task Management, Locations, Wave Process Types and Inventory Need Types. Tested partial shipment and RF receive menu. Tested the PIX transaction to keep track of Inventory Movement. Worked on back-end testing of the databases by writing SQL Queries to join the tables, verify the data, etc. Environment: Manhattan Associates WMOS 2013, SQL Server 11.02   Client: Li&Fung(2013)   Company Name City , State Quality Assurance Engineer 11/2014 to 05/2015 Performed necessary software and hardware evaluations as per the client's requirements. Designed and modified user interfaces to accommodate new verticals. Assisted engineers by troubleshooting and configuring LANs, switches, routers and firewalls. Modified and tested prototype using working models for computer simulation. Documented and reported bugs to the developers. Ensured that the data from the production server is valid and not redundant. Worked with other engineering disciplines to evaluate interface between hardware and software and analyze the operational and performance requirements of overall systems. Worked towards customer satisfaction and overall sales by analyzing and correcting internal software and other customer problems. Performed site surveys, commissioned and installed hardware equipment at the client's site. Company Name City , State Junior PeopleSoft Developer 06/2014 to 11/2014 Implemented web based applications using Oracle's PeopleSoft technology for internal projects in the company. Worked on Oracle's PeopleSoft Supply Chain Module (SCM) to implement customer order, inventory and fulfillment management. Used PeopleTools to develop an order management portal and implemented business logics for the order management system. Worked on relational databases by querying relevant data and optimizing performance through normalization. Worked on the eight steps of PeopleSoft application development with emphasis on design and creating page definitions. Involved in various aspects of software development and generated reports using PeopleSoft's Structured Query Report (SQR). Environment : Oracle PeopleTools 8.46, Oracle Database Express 11g. Company Name City , State Senior Technology Consultant 01/2012 to 05/2014 Assisted users with hardware and software issues using the university's Lab resources. Monitored and managed computer labs at the University of Florida. Assisted Professors in setting up the lab for exams, practical experiments. Organized and maintained online classroom reservation system. Enforced lab policies and procedures. Promoted as a senior technology consultant during the period of work.. Certified as a Technology Consultant by the Academic Technology Labs, University of Florida. Education Master of Science : Computer Engineering May 2014 University of Florida , City , State , USA Received Achievement Award from the College of Engineering, University of Florida for my academic accomplishment. Bachelor of Technology : Information Technology 2011 Anna University , City , State , India Graduated with First Class Distinction. Technical Skills Programming Languages: Java Web Technologies: HTML5, CSS3, Java Script, PHP, JQuery Development IDE: Eclipse, Microsoft Visual Studio 2012, Matlab Database: Microsoft SQL Server R2, Oracle 9i/10g/11g Testing Tool: Microsoft Test Manager Software Suite: Manhattan Associates SCOPE, Oracle's PeopleSoft Supply Chain management(SCM). ",11 " PROJECT MANAGER Professional Summary Accomplished Information technology professional with 20 years of experience in the software development life cycle (SDLC) with focus on  application analysis and design, application development, systems testing, and systems integration.  Certified as a Project Management Professional (PMP).   Accustomed to managing multiple projects and priorities in fast-paced environments. Accomplished IT professional with 20 years of experience in the software development life cycle (SDLC) with focus on  application analysis and design, application development, systems testing, and systems integration.  Certified as a Project Management Professional (PMP).   Accustomed to managing multiple projects and priorities in fast-paced environments.  Professional, detail-oriented Project Manager motivated to drive projects from start to finish as part of a dynamic team. Skills Issue resolution Budgeting Team oversight Business artifacts documentation Project finance Multi-tasking Organized Project planning Microsoft Office Suite SQL and databases Data mapping Test case scenarios Quality assurance Testing plans Bug tracking Report delivery Work History Project Manager , 07/2013 to Current Company Name – City , State Leads and supports complex projects or programs including the planning, management, and implementation of assigned projects and/or programs within the Consumer Private Wealth Management portfolio of the Enterprise Execution Services organization. Creates and is responsible for critical project management deliverables such as the Business Case, Project Plan, Stakeholder Communications Management Plan, and Risks/Issues Log. Manages projects in accordance with the defined SunTrust PMO project governance methodologies in completing project work, resolving issues, and supporting recommendations. Leads in the assessment of potential new opportunities, analyzing opportunity at a high-level and defining approach, and works with Business managers and Executive sponsors to agree on project scope and approach. Manages project financials and project resources Analyzes variances to the project schedule, scope, and budget. Directs changes to the project scope and cost and implements the appropriate change management processes to keep the project on track. Healthcare Product Manager , 07/2009 to 05/2013 Company Name – City , State Evaluated the systems needs of the Healthcare business and led a team of Business Analysts through the product lifecycle of new and existing systems. Collaborated with SCRUM team using Agile Methodology to define and deliver Healthcare systems strategy and roadmap. Supported an Agile Software Development process, working in conjunction with end users / stakeholders and technical delivery team. Facilitated Scrum ceremonies such as daily stand-ups, backlog grooming, sprint planning, reviews (demo) and retrospectives. Led daily scrums to communicate current day's goals, previous day's achievements, and any impediments or concerns in an Agile Scrum environment. Ensured that systems defects/enhancements were identified and tracked in JIRA, communicated to the development team, and resolved in a timely manner by prioritizing the product backlog to ensure correct sequencing and alignment with business value. Acted as the single point of contact between the business and the Healthcare development team to provide clear priorities for new feature functionality and field issues to the development team enabling efficient utilization of resources consistent with business priorities. Worked with stakeholders and product owner developing release plans Managed third-party implementations from concept development to operations. Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases. Managing Consultant , 08/2000 to 04/2009 Company Name – City , State Designed and implemented supply chain transformation solutions for clients in the industrial sector to improve overall operational efficiencies and effectiveness. Managed boarding process for new customers of a global expense reporting solution tool. Supported workload management and scheduling system change control records, analyzed requirements for hosting- specific components of the global expense reporting solution, coordinated workload management and assignment for problem records, and managed problem records to successful resolution. Reduced overall problem records by 50%. Managed transformation and migration of servers from data centers and coordinated daily tasks of customer and IBM personnel in a matrixed team environment. Maintained project status in Project Tracker, along with creating and tracking change requests for service (RFS) in Service Center to resolve issues and escalate risks to project executives. Managed off-shore test team resources in India, estimated work effort and forecasted budget for future quality assurance projects. Managed and coordinated activities for Data Governance program to gain data consistency and improve data quality and integrity throughout a bank holding company. Developed overall integrated project plan consisting of three projects led by IBM along with two other vendors, reporting project status to IBM and client executives. Technical Analyst , 06/1998 to 08/2000 Company Name – City , State Implemented package integration solutions for the healthcare industry. Provided the analysis, design, development, and deployment for a healthcare client/server application, HSD Diamond 950 C/S by using SQL, PL/SQL, and ORACLE. Created and executed automated test scripts using WinRunner and TestDirector to adequately test the professional and institutional claims for the software application, HSD Diamond 950 C/S. Lead efforts for unit, product, system, and regression testing of a data loader application. Configured test data for reimbursement terms of ancillary providers and executed component and assembly tests for professional/ancillary pricing configuration of healthcare claims. Education MBA : Finance , University of Georgia - City , State Finance BS : Computer Science , Spelman College - City , State Computer Science Skills Agile, Application Design, Application Development, approach, budget, Business Case, business process, C, C++, Change Management, client/server, concept development, conceptual design, Customer Relationship Management, CRM, client, clients, Data Management, Databases, database, delivery, Enterprise Application Integration, EAI, Enterprise Javabeans, EJB, expense reporting, XML, financials, functional, HTML, IBM, DB2, Java, Java Server Pages, beans, JavaScript, JDBC, MDBs, MS Access, Microsoft Office Suite, Microsoft Project, Microsoft Visio, works, migration, Enterprise, ORACLE, Developer, PL/SQL, personnel, PostgreSQL, pricing, Primavera, Product Management, Project Management, quality, quality assurance, reporting, retail, risk management, Rational Unified Process, Sales, scheduling, SCRUM, SDLC, servers, servlets, scripts, Software Development, MS SQL Server, SQL, strategy, supply chain, Systems Integration, TestDirector, Validation, Microsoft Visual Studio, Wealth Management, IBM WebSphere, WebSphere, WinRunner Certifications Project Management Professional (PMP) certified by Project Management Institute (PMI) ",6 " ASSISTANT CHEF Highlights Microsoft Word, Excel, PowerPoint, and Access Experience May 2015 to Current Company Name － City , State Assistant Chef Oct 2008 to Nov 2011 Developed and prepared meals. Coordinated with manager and supervised kitchen staff. Communicated with clients to fulfill their needs. Financial Aid Office Assistant Jun 2013 to Jun 2015 Company Name － City , State Developed excel projects for budgeting, calculating student needs, etc. Evaluated and processed numerous documents daily. Performed data entry. Consulted with students and assisted with financial aid documents. Education Bachelor of Science , Finance CPA Eligible Business June 2017 Portland State University － City , State GPA: GPA: 3.84 GPA: 3.66 Finance CPA Eligible GPA: 3.84 GPA: 3.66 Business Associate of Science December 2014 Portland Community College － City , State GPA: GPA: 3.89 President's List GPA: 3.89 President's List Languages Fluent in English and Spanish, conversational French Skills budgeting, clients, data entry, Fluent in English, financial, conversational French, Access, Excel, PowerPoint, Microsoft Word, Spanish ",14 " ENGINEERING SYSTEMS INSTALLER Summary Seasoned Information Technology professional with over 7 plus years of experience working in various industries. Excellent knowledge on computer hardware, software, peripherals, central processing units, network administration, servers, network routers, Microsoft applications, technology support specialist, Windows OS, Windows Server, Mac OS, Managing, QA testing, client support, and help desk. Also highly experienced in procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals. Excellent communication and interpersonal skills. Professional work ethic, strong attention to detail and an ability to produce top quality results in deadline driven environments. Objectives To secure an it specialist, desktop support, network administration, database administrator, technical support specialist or related position with a growing organization where my Microsoft certification, technical aptitude, networking, windows and Mac os, apple and android IOS, web development, application development, Linux, Microsoft applications, managing, testing, client support, help desk, technical support, troubleshooting, and leadership skills,. To benefit those who I work for as well as myself. By combining these synergies, I believe I can be of great value to this company. Highlights Microsoft Applications (Word, Excel, PowerPoint, Access, Exchange, InfoPath, Lync, Onenote, Outlook, Project, Publisher, Sharepoint(s), Visual Studios, ETC): Expert Network Security (not certified/in process): Expert Networking: Expert PC hardware and software installation, configuration, and troubleshooting: Expert Remote Desktop and Help Desk Management software: Expert Verbal Communication: Expert Technical Support: Expert Team Leadership: Expert Programming Languages: Expert On-call tech support: Expert Windows & Mac OS: Expert Wiring/Wire Spicing: Cat3, Cat5, Cat5e, Coaxial : Expert Management: Expert VoIP, TCP/IP, IPSec, ATM, SS7, IPX, DNS, BIND, DHCP, HSRP and LAN/WAN architecture: Expert Application Development:: Expert Voice Over IP Telephone: Expert Inventory Management: Expert Experience Engineering Systems Installer August 2006 to January 2013 City , State Worked with all Microsoft Applications (Word, Excel, PowerPoint, Access, Exchange, InfoPath, Lync, Onenote, Outlook, Project, Publisher, Sharepoint(s), Visual Studios, ETC). Authored procedure for entering inspection results into the computer database. Maintain, inspect, tested, and tested computer hardware components as needed. Installed, configured, upgraded, troubleshoot and repaired applicable software, and hardware. Forward hardware and software issues to the appropriate level. Diagnose and resolve hardware/software connectivity issues. Remote Access into client computers. New hire and client training. Installed and configured various software programs. Worked with Windows Applications (Windows 95, Server (2008, 2012), 2000, ME, XP, Vista, and 7). Worked with Mac OS and IOS. User account management. Responsible for all local/network printers servicing, configuring, repairing. Software and App Development. Configured and monitored networks to ensure their performance, health, and reliable operation for fulfilling business objectives and processes. Troubleshoot as needed Experience working with network routers. Operated Switches, Cisco ASA firewall, Juniper Net-screen, CheckPoint firewall, Enterasys Dragon IDS/IPS. Database managing. Worked alongside a team of technical analysts and other technicians on PC refresh projects throughout the building managed virtual private networks for different clients. Redesign of the network to keep up with the changing needs of the organization. Delivered and collaborated on the design, implementation and support of network core routing, switching infrastructure, Remote Access, B2B VPN, and security services for our customers Installed Home automation systems, Home surveillance, and Custom PC's. Oversaw projects, installations, and customer completes. Created Project Tickets. Completed the wiring for Ethernet networks including punch-down blocks/patch panels/CAT 5 & 6. Installation of test devices (chassis-based call controllers, rack-mounted PCs, etc.) into telecom equipment racks. Designed and deployed company LANs, WANs, and wireless networks, including servers, routers, switches, and other hardware. Experience with the cloud. Performed server and security audits, and Performed system backups & recovery. Trained help desk in Cisco products, WAN, LAN and troubleshooting through documentation. Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances. On-call support. Transferred PCs and printers both internal and external. Delivered product support for all hardware and software related issues. Conducted accurate data entry of secure information. On-site & Off-site 24/7 customer service. Ability to multi-task while keeping top quality results Receiving and processing NSF checks, credit cards, money orders, and ACH checks. Ability to work alone, part of a small team, or large tech team which includes DBAs, Sys Admins where communications and collaboration are key. Provided 1st level/Tier 1 and 2ed level/Tier 2 Helpdesk support for over 3000 internal and global end user. 2+ years in the Human Resources department providing accounting, collaboration, client & customer follow-ups, timecard management, and disputes services. IT Technician/QA Tester August 2013 to September 2014 Company Name － City , State Worked with almost all Microsoft applications (word, excel, powerpoint, access, exchange, InfoPath, Lync, OneNote, outlook, project, publisher, SharePoint(s), visual studios, etc). Wrote up reports at the end of shift on progress and any problems that occurred doing shift. Authored procedure for entering inspection results into the computer database. Maintain, inspect, and tested computer hardware components & software. Worked independently, evaluated customer requirements and provided solutions. Installed, configured, upgraded, troubleshoot, and repaired applicable software, and hardware. Forward any software or hardware issues to the appropriately level. Pc, mac, and laptop deployment. Diagnose and resolve hardware/software connectivity issues. Diagnose Network issues. Remote access into client computers. Project ticket management. Worked on OS (windows 95, 2000, me, XP, vista, 7, 8, and 8.1) and Windows Server. Worked on Mac OS and Linux. Created & unlocked users accounts. Tested hardware and software in pre-alpha, alpha, beta, and final stages. Database entry. Web Development (HTML, HTML5, CSS3, Php, MSQL, Java, Java Script). Communicated with my team and clients Provided leadership to my team. Installation/Service Technician July 2014 to Current Company Name Installed, programmed, serviced, & repaired home security systems, home surveillance systems, & home automation systems. Wire splicing (coaxial, cat5, cat6, & rj12). Updating, repairing, replacing, reactivating old alarm systems. Customer support. Technical support. Timecard management. Inventory management. Update customer information. Resolve billing discrepancies. Receiving and processing NSF checks, credit cards, money orders, & ACH checks. Customer/New hire training. Ensured customer inquiries and problem concerns were resolved in a timely matter. Responsible for company vehicle that was given to me. Hobbies & Interests Freelancing. Web & App Development. Tech Support Microsoft Applications Training. Network Administration. Education CompTia Certification (In Progress) Enrolled A+, Cloud+, Network+ ,Security+, Linux+ ITT Tech Electronics and Communications Engineering Technology & Software Development Baton Rouge , Louisiana Enrolled Enrolled and will Graduate : 2018 BACHELOR DEGREE : Electronics and Communications Engineering Technology Electronics and Communications Engineering Technology ASSOCIATE DEGREE : Software Development Glen Oaks High School Software Development High School Diploma Microsoft Certification Baton Rouge : May 2013 State While attending Glen Oaks High, I enrolled into a Computer Hardware, Entry to Software Development, and Microsoft Office Certification Course. These courses improved my knowledge in Computer Hardware and Software Development. Microsoft Office Certification - Received Certifications Expert Organized : Expert Collaboration : Expert Time Card/Management: Expert Accounting: Expert Process Improvements: Advanced Mobile App Development: Expert Analysis: Advanced Network Administration: Advanced Web Development: Advanced PHP, HTML HTML5, Css, Css3, Mysql, java, Php Frameworks, & Jquery:: Advanced Sales: Advanced VPN: Advanced Linux: Intermediate Skills A+, account management, Accounting, alpha, Application Development, Microsoft Applications, ATM, automation, B2B, billing, BIND, CAT 5, Cat5, Cisco, Computer Hardware, hardware, credit, Css, CSS3, client, clients, customer service, Customer support, data entry, Database, DHCP, documentation, DNS, Electronics, Ethernet, fax machines, firewall, Help Desk, HTML, HTML5, Human Resources, PHP, IDS, inspection, inspect, Inventory management, IPX, Java, Java Script, Jquery, LANs, LAN, leadership, Team Leadership, Linux, mac, Mac OS, managing, all Microsoft, Access, Excel, Exchange, money, Microsoft Office, Outlook, PowerPoint, Publisher, SharePoint, Windows Applications, Windows, 2000, Windows 95,, Word, MSQL, Mysql, NSF, Network Administration, network printers, Network Security, Network, Networking, networks, OS, PC's, PC hardware, printers, processes, Programming, Progress, quality, Receiving, repairing, routers, routing, Sales, servers, Software Development, software installation, SS7, Switches, TCP/IP, Technical support, Tech Support, Software Support, telecom, Telephone, telephony, Troubleshoot, troubleshooting, Verbal Communication, VPN, Vista, Voice Over IP, VoIP, Web Development, WAN, WANs, Windows Server, Wiring ",17 " PERSONAL TRAINER, GROUP FITNESS INSTRUCTOR Summary Veteran Air Force Intelligence Officer experienced in analyzing threats and managing projects such as security, threat mitigation, and training. Excellent communication skills built from presenting critical information to high level officers and government civilians on a daily basis. Experience working with international partners for combine regional security initiatives. Trained and experienced strategic and tactical planner for joint and combined military contingency exercises. Health and fitness professional of eight years and strong motivator of groups to improve health and wellness through self-regulation principles. Highlights Top Secret/ Secrete Compartmentalized Information clearance Project management Leadership Creative and innovative problem solving Professional certification in fitness CPR/AED certified Customer service Accomplishments Air Force Commendation Medal Bachelor's Degree GPA 3.44; Dean's List Masters Degree GPA 3.85 Experience Personal Trainer, Group Fitness Instructor January 2015 to Current Company Name － City , State Created group fitness routines and implemented high impact cardiovascular endurance, strength, core and balance classes. Maintained high attendance and promoted additional class involvement. Expanded certifications to include Insanity Live and Silver Sneakers. Run an online health and fitness accountability group. Inspired health changes and exercise promotion to a 10 member group. Provided self-regulation and behavioral adaptations for health and fitness. Intelligence Planner May 2012 to September 2013 Company Name － City , State Identified intelligence requirements and threats to assets for operations and contingencies in the central and South America; experienced briefing executives. Provided analysis for courses of action selection and positioning of forces in conjunction with representatives from Peru, Brazil, Colombia and joint forces in multiple combatant command operations. Personally evaluated three Honduran intelligence units; identified areas for improvement and essential milestones in the regional mission of countering transnational organized crime. Developed syllabus and instruction materials for mobile training team for a Peruvian intelligence unit, and provided threat awareness training materials to Colombian air and ground forces. Reviewed joint publications and orders for accuracy and clarity and made significant contributions to joint publications for changes in content. Drafted intelligence plans for combatant command exercises. Intelligence Officer November 2011 to May 2012 Company Name － City , State Leader of four man team, analyzed threats, prepared aircrew, drafted and reviewed over 2000 mission reports. Coordinated critical materials with six international partners for high value targets. Upheld security protocols for sensitive compartmentalized intelligence facility. Regained access to four critical systems. Surveyed aircrew credentials monthly to ensure qualification for access to platforms mission and capability. Prepared four members with 12 hours of training to gain mission readiness. Directed the production of 14 advanced aircraft academic briefings to maintain mission readiness for 94 pilots. Developed method to report significant events in the threat area and improved threat awareness. Intelligence Officer November 2009 to May 2012 Company Name － City , State Mentored eight intelligence personnel; informed leadership of threats to assets at deployed locations. Selected to brief high level officers and Congressional Representative on the capabilities of the unit. Reorganized manuals and checklists in preparation for operating inspection. Created continuity for new intelligence support position on Commanders Action Team. Oversaw career development training of four airmen to receive on time or early mission qualification. Over 240 hours of sophisticated training including radar theory, history, tactics, and presentation skills. Authored and presented over 50 threat briefings in support of combat search and rescue exercises, weapons instructor course, and daily pilot threat proficiency training. Managed informational, physical, and personnel security for 200 personnel. Updated security operating instructions. Ensured all personnel met background investigation requirements and mission qualification. Physical fitness leader for 20 personnel. Organized and led challenging fitness program that produced a 100% pass rate for the flight and increased scores by 25%. Personnel remained mission ready. Showed ability to organize, manage, and adapt by successfully organizing the Air Force Assistance Fund annual donation for the installation of over 10,000 personnel, raising $68,000 in a two month period. Recovered 27,000 pages of historicaldocuments covering over 50 years of 23 Fighter Group heritage and submitted historical material to the Air Force Historical Review Agency. Personal Trainer & Group Fitness Instructor March 2007 to January 2009 Company Name － City , State Created specialized wellness programs for clients. Included challenging cases of extreme obesity, debilitating illness (scoliosis, epilepsy), mental illness (depression and anxiety), and injury. Education M.S. : Kinesiology , 2015 University of Texas El Paso － City , State , US GPA 3.85; Teacher's assistant for undergraduate and graduate class Professional Career Training : Military Leadership , 2013 Air Force Squadron Officer School Via e-correspondence- Squadron level leadership and tactical/ operational planning Professional Career Training : USAF Intelligence , 2010 Air Force Intelligence Officer School － City , State , US Radar theory, treat evaluation, presentation skills, & analytical skills B.S. : Health Science-Physiology, Chemistry , 2008 University of Arizona － City , State , US Minor in Chemistry; GPA 3.44; Dean's List Certifications Personal Trainer Certification: American Council of Exercise April 2013-2017 CPR/AED: American Red Cross Skills Microsoft Office (Power-point), Presentation Skills, Social Media Branding, Inspection and Quality Assurance, Health and Wellness Programing, Personal Training, Drafting and Editing Publications, Scientific Methods, Customer Service, & Organization ",7 " LEAD SENIOR SAP AUDITOR Career Focus Insightful, results-driven IT professional and CISSP with 6 years of risk assurance advisory experience in information technology security. Notable success directing a broad range of IT security assessments and corporate initiatives while participating in planning, analysis, and implementation of solutions in support of business objectives. Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing, and support.  Certificates & Awards Certified Public Accountant (CPA) Certified Information System Security Professional (CISSP) Certificate of Cloud Security Knowledge (CCSK) Certified Internal Audit (CIA) Certified Information System Auditor (CISA) Industry Proficiency certified in Oil & Gas and Public Sector at Deloitte Earned Applause awards 5 times for Excellent Engagement Performance at Deloitte Professional Experience Lead Senior SAP Auditor February 2014 to Current Company Name - City , State Evaluated the effectiveness of corporate security policies and influence best practice change by utilizing root cause analysis of audit results across multiple units Developed and maintained standardized audit programs to assess the policies and procedures governing corporate security, email and Internet usage, access control, and incident response Planned, supervised and coached IT auditors assigned on audits; develop and managed security awareness and training initiatives to promote the success of company-wide IT compliance         Developed and enhanced the corporate information security management framework based on COBIT Prepared and delivered recommendations enforcing cyber security best practices alongside executive management including CIO and CFO; presented security concepts, technologies, and risk mitigations to the business groups Identified on-board/off-board gap impacting Access Management, resolved by updating organizational procedure shortfalls Advised the development and implementation of Business Continuity and Disaster Recovery (BCP&DRP) Plans for 2 corporate R&D, 4 manufacture, and 1 commercial site    Recruited and led 3 security contractors build the risk assessment team charged with analyzing critical infrastructure, developing reports to document system vulnerabilities, and recommending appropriate solutions Managed and executed a proactive continuous risk assessment process focusing on emerging risk throughout the corporation Collaborated with external auditors to conduct in-depth compliance audits and penetration testing, presenting results to senior  Led internal audit exit meetings to discuss findings and management action plans, and planned and executed follow-up testing to ensure action plans were properly  Demonstrated autonomous decision making and critical thinking skills in performing analytical procedures, ensuring the effectiveness of the scope of the engagement Senior SAP Security and Control Consultant September 2010 to January 2014 Company Name - City , State Conducted system security assessments based on NIST 800-53 for a public sector Generated security documentation, including: security assessment reports; system security plans; contingency plans; and disaster recovery plans Provided security support and evaluation to development teams in order to integrate information assurance/security throughout the System Life Cycle Development of major and minor application releases Configured and installed of GRC at various clients and ensured that segregation of duties (SOD) policies are successfully highlighted or mitigated, customized the ruleset at action and permission level for SOD violations Utilized Suite GRC 5.3 to perform SOD analysis within the Risk Analysis Remediation module (RAR), created and provisioned Super User Privilege Management (SPM) roles & user ID's through the SPM module and created user access requests in the Compliant User Provisioning (CUP) module Designed and created SAP roles including parent/derived composite and single security roles, security processes and user assignment workflows, and custom security restrictions; investigated and resolved SAP security issues through creation and changes to security roles Leveraged SAP's profile generator and authorization management tool to address security defects during a project's testing cycles, scope change requests and production support Consulted with key project and client stakeholders to solicit into the business and IT process control design Led control validation workshops with client team members Managed integration activities across related project teams and driving cross-team issue; coordinated with project team leads (functional and technical) and SAP security team members to resolve issues timely Led an internal team to develop the Enterprise Value Delivery methodology and templates for the SAP implementation engagements; developed training programs on firm technology project standards and delivered the training to ~200 professionals Audit Intern January 2010 to August 2010 Company Name - City , State Assessed the accessibility for 2 University of Texas websites accessed by 30,000+ users; developed the test scripts recurrently used by other engagements Worked closely with the department head to deploy an automated audit tool that led to streamlined processes Provided training sessions to 7 summer interns about the Audit Process IT Audit Intern January 2009 to August 2009 Company Name - City , State Worked with Team Manager to consolidate 3 excel reports into one dashboard to monitor the 10-student team productivity to better manage multiple audit engagements Promoted to the lead of 10 interns and assisted the director to manage the project status Education Master : Accounting (GPA 3.7) , 2009 McCombs School of Business; University of Texas at Austin; Austin, TX B.S : Accounting (GPA 4.0) , 2008 Jinan University; Guangzhou, China System Experience Enterprise Resource Planning (ERP) Business Solution - SAP GRC 10.1, SAP ECC 6.0, SRM 7.0, EWM 9.1, Sourcing 7.0, Solution Manager 7.01, BW 7.01, BPC 10.0, PI 7.3, Model N 5.6 Quality Software - HP Quality Center, Service Desk, IT Remedy, ServiceNow Platform Data Analysis - MS Excel, MS Access, QlikView Hobbies and Interest A serious cyclist and obstacle racer with a competitive mindset A world traveler and have been to 25 countries in 2 years Passionate about house improvement projects ",8 " FELLOW: CREATING LIVELIHOODS VIA AGRICULTURE PROJECT, VOLUNTEERING FOR INTERNATIONAL PROFESSIONALS Summary More than nine years of professional experience in a multidisciplinary/international environment, working on programs and projects with emphasis in strategic communications, environmental issues, and community building. Highlights MS Word, Power Point, Excel, Concur-Travel, PeopleSoft-Human Resources, Bud-E-Budgeting, Macromedia Dream Weaver, Adobe Illustrator, Word Perfect, Quattro Pro, Google Applications, Social Media Accomplishments *Experience in strategic planning, budget management, project execution, and monitoring and evaluation *Excellent skills in communication and team work Work experience in India, Laos, Malaysia, and the US with projects in Mexico and Panama Experience 01/2015 to 05/2015 Fellow: Creating Livelihoods via Agriculture Project, Volunteering for International Professionals Company Name － City , State Senior member of multicultural, international team at local non-profit organization working with single mothers to create a program to increase livelihood options for beneficiaries using profits from an agriculture-based enterprise Drafted project proposal including work and impact areas, purpose, outputs, work plan and sustainability plan Conducted a needs assessment to benefit women in the community of Kulim, Kedah Established benchmarks and goals for the project; worked with team to ensure delivery dates were met Monitored project progress and produced and submitted reports and presentations accordingly for the Ministry of Finance and executing agency Business Development Volunteer, FruitFriends, Vang Vieng Laos 02/14 - 04/14 Defined, prioritized, and documented FruitFriends' immediate and long-term goals and objectives; developed monitoring and evaluation plans, including results metrics Developed a financial reporting framework to aid in the presentation of the organization's financial standing to potential donors Worked with the program manager in researching the market, identifying stakeholders, estimating profit margins and producing business plans for agricultural products Created follow-up mechanisms to organize volunteers. 09/2013 to 02/2014 Program Manager Company Name － City , State Coordinated the WildForest program, managing all participating interns Created a comprehensive strategic plan for the program, including tasks, goals, and objectives in the short, medium, and long term Participated in reforestation project, educational initiatives and grassroots-level research and outreach Created impact assessment tools for the program Fostered relationships with local non-profit, private, and governmental organizations. 04/2006 to 04/2013 Consultant Company Name － City , State Formulated annual and multi-year strategic work plans, as part of a team Drafted funding proposals for communications plans Researched and analyze various topics for the development of communications strategies for priority corporate initiatives (sustainable cities, climate change, biodiversity, corporate social responsibility, etc.) Cultivated relationships with more than 25 Latin American and Caribbean community-based organizations in the Washington, D.C. area Coordinated the annual grant cycle for the IDB's Corporate Social Responsibility Program: IDB-D.C. Solidarity Coordinated special projects and events in the US, and abroad to ensure compliance with internal regulations Coordinated budget execution, monitored spending, and provided reports accordingly Designed, edited and produced the IDB's Annual Report. Education August 2003 MA : International Affairs American University － State International Affairs Making Sustainable Development Work: The Case of Costa Rica August 2003 MA : Natural Resources and Sustainable Development United Nations University － City Costa Rica Natural Resources and Sustainable Development April 2001 BA : International Relations Economics Florida International University － City , State International Relations Economics Certificate in Latin American and Caribbean Studies Independent Study: Governance and Legitimacy in Colombia CONTINUING EDUCATION Effective Project Management for Development, PM4DEV, August 2015 Permaculture Design, Panya Project, Thailand, May 2014 Project Design Monitoring and Evaluation, PM4DEV, April 2014 Languages Bilingual in Spanish/English Interests Volunteer researcher, Farmer to Farmer Program, Partners of the Americas, June-November, 2009 Call center trainee, Human Trafficking Hotline, Ayuda, Inc. and Self Reliance Institute, 2008 Translator, Martha's Table, 2008 - 2009 Event Volunteer Coptic Orphans, Merrifield, VA, 2006 - 2007 Norma Rivera Additional Information VOLUNTEER WORK Volunteer researcher, Farmer to Farmer Program, Partners of the Americas, June-November, 2009 Call center trainee, Human Trafficking Hotline, Ayuda, Inc. and Self Reliance Institute, 2008 Translator, Martha's Table, 2008 - 2009 Event Volunteer Coptic Orphans, Merrifield, VA, 2006 - 2007 Norma Rivera Skills Dream Weaver, Adobe Illustrator, agency, Budgeting, budget, Business Development, business plans, C, delivery, English, estimating, Finance, financial, financial reporting, Human Resources, Latin, Macromedia, managing, market, Excel, Power Point, MS Word, needs assessment, enterprise, PeopleSoft, presentations, producing, profit, progress, Project Design, Project Management, proposals, proposal, Quattro Pro, researching, research, Spanish, strategic, Word Perfect ",8 " CONSULTANT Summary Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 30-year career in the United States Marine Corps. Effective communicator who quickly masters new roles and technologies to achieve positive results. Highlights Strong verbal communication Extremely organized Strong Managerial Skills Attends to detail Effective writing skills Top Secret/SCI Security Clearance (Clearable). Effective team leader CPR certified Firearms safety training Trained in defensive tactics Intelligence gathering techniques Training in Emergency response Able to handle extreme situations Accomplishments Effective leader of a period spanning 30 years in the United States Marine Corps. Deployed numerous times to hardship countries to assist in relief efforts as well as combat operations. Completed both my Bachelors and Masters degree's since retirement Experience Consultant October 2013 to October 2014 Company Name － City , State Consultant for FSCX (Fort Sill Oklahoma). Part time). Assisting other doctrine writers in the efforts of revising all current doctrine, tactics, techniques and procedures manuals, to include ATP 3-09.13 (FM 3-09.13) The Battlefield Coordination Detachment (BCD) and ATP 3-09.43 Fire Support Techniques for The Battalion, utilizing the Army Doctrine 2015 format. Primary Doctrine Writer September 2012 to September 2013 Company Name － City , State Primary Doctrine Writer for Explosive Hazard Operations, Army Techniques Publication (ATP) 3-34.20/Marine Corps Reference Publication (MCRP) 3-17.2D. Keybridge Technologies. Acted as the primary author for Explosive Hazard Operations, doctrinal publication, ATP 3-34.20/MCRP 3-17.2D. Gathered, analyzed, and wrote all information required to re-write an outdated version of FM 3-34.210 (Explosive Hazard Operations). Possess extensive knowledge on Army and Marine Corps writing and doctrinal procedures. Military Analyst September 2011 to August 2012 Company Name － City , State Fort Leonard Wood, Mo. Performing Capability Gap Analysis, Limited Doctrine, Organization, Training, Materiel, Leader Development and Education, and Facilities (DOTMPLF) Assessments and related research in support of the Directorate of Counter Improvised Explosive Device (DCIED). Extremely knowledgeable on all databases that support the Defeat the Device Line of effort. Possesses extensive knowledge on all Robotics and Hand Held Detectors currently used by Marines and Soldiers for Dismounted Operations in Afghanistan. Familiar with all limitations and capabilities for each system. Material developer with vast knowledge on all systems pertaining to current operations involving the Defeat the Device Working Group Thoroughly knowledgeable with all agencies involved in procuring Material Solutions for the Soldiers and Marines in the current Theater of Operations. Thoroughly knowledgeable with the Joint Urgent Operational Needs Statements (JUONS) and all other databases that contain information to support the briefs for the DtD Line of Effort. Extremely familiar with all Aerial Intelligence Surveillance and reconnaissance systems used by US forces through personal experience in combat in Iraq. Familiar with all material solutions that pertain to Dismounted Operations, and how they are utilized during operations. Identifying Gaps the Warfighters in Afghanistan through personal combat experience. Authored/Co-Authored several Concept of Operations (CONOPS) and Techniques, Tactics and Procedures (TTP) for various gear tested for Afghanistan. Provides extensive research on all material solutions to assist the Warfighter. Extensive Air and Ground integration experience on the battlefield. Possess an extreme amount of knowledge involving the entire Combat Arms Environment through personal experiences as a Marine Sergeant Major. Currently hold a Secret Clearance. Associate March 2009 to August 2011 Company Name － City , State Fort Leonard Wood, Mo. Performing Capability Gap Analysis, Limited Doctrine, Organization, Training, Materiel, Leader Development and Education, and Facilities (DOTMPLF) Assessments and related research in support of the Directorate of Counter Improvised Explosive Device (DCIED). Material developer with vast knowledge on all systems pertaining to current operations involving the Defeat the Device Working Group Extremely familiar with all Aerial Intelligence Surveillance and reconnaissance systems used by US forces. Identifying Gaps the Warfighters in Iraq and Afghanistan through personal experience. Authored/Co-Authored several Concept of Operations (CONOPS) and Techniques, Tactics and Procedures (TTP) for various gear tested for Afghanistan. Provides extensive research on all material solutions to assist the Warfighter. Associate March 2008 to March 2009 Company Name － City , State Booz Allen Hamilton, Training& Doctrine Developer for Maneuver Support Center of Excellence (MSCoE) Directorate of Training (MDoT), Fort Leonard wood, MO. Member of a four person team that produced a much needed Sensitive Site Exploitation Field Manual Subject Matter Expert on Site Exploitation Identified and researched sensitive exploitation concepts, supporting the development of identifying units and agencies involved in the Site Exploitation Doctrine for MSCoE. Lead Instructor September 2007 to March 2008 Company Name － City , State Instructor for Combat and Advanced Search at Combined Explosives Hazard Center, Fort Leonard Wood, MO. Member of an Eight Man Search Instructor Team. Instructed several areas of search as it applies to operations in both Iraq and Enduring Freedom. Provided Instruction on Search Techniques to both Army and Marine units prior to deployments. Instructed on following areas: Occupied and Unoccupied Buildings, Area, Route, Person, Vehicle and Check Points. Senior Enlisted Leader October 2005 to June 2006 Company Name － City , State responsible for the mentoring of over 6,000 Marines and Sailors preparing for combat deployments to Iraq and Afghanistan. Monitored the training of 6 Rotary Wing Squadrons, to ensure tactics were current with both combat theaters of operation. Command Sergeant Major May 2003 to October 2005 Company Name － City , State 15th Marine Expeditionary Unit (Special Operations Capable) MEU (SOC) , First Marine Expeditionary Unit, Camp Pendleton, CA. Acted as the Senior Enlisted Leader, responsible for the mentoring of over 2,800 Marines and Sailors for combat operations in Iraq. Developed Tactics Techniques and Procedures to support current engagements in both theaters for Counter Improvised Explosive Device awareness. Aggressively trained and Instructed Marines and Sailors on all weapons systems organic to the MEU (SOC). Acted as the Liaison between the Amphibious Ready Group (ARG) and the MEU (SOC) throughout 2 combat deployments. Oversight of combat operations and relief efforts for Iraqi people in Anbar Province; included IED attacks, deploying dismounted patrols in support of operations and oversight of humanitarian relief. He was directly involved in the planning and execution phases for combat operations involving over three thousand Marines and Sailors. Served two tours in Iraq. Personally directed on site relief operations in response for the Tsunami in Sumatra, Indonesia. Provided around the clock support to relief effort and coordinated with US, Sumatran, Australian government agencies, as well as Non-Governmental organizations on scene. Subject matter expert, instructor/writer, firearms instructor, small and large group leader for planning and implementing protective services operations required to maintain military protective services; completed Antiterrorism Evasive Driving Course, given by Gryphon Security Group. Utilized operational expertise and knowledge of educational and training principles, and techniques to present instruction in: Dismounted Patrols, concepts, organization, and employment of tactics, units and weapons employment, critical operational techniques and specialized physical and technical skills required of protective services detail members. Utilized military weapons expertise and skill to conduct weapons training. Acted as the Range Safety Officer while Embarked aboard U.S Navy vessel. Possess extensive knowledge on the doctrinal writing process for both the Army and the Marine Corps. Performed duties as an integral member with CEHC for over four years, focusing on Defeat the Device (DtD) LOE, capability gap analysis, and supporting CIED efforts. Has assessed or analyzed over 40 capability gaps as well as numerous Doctrine, Organization, Training, Materiel, Leadership, Personnel, and Facilities (DOTMLPF) assessments over four years. Was an integral member of the Search Instructor team at CEHC, instructing both Marines and Soldiers preparing to deploy to Theater for combat operations. Developed and refined the process for gathering and tracking critical material system requirements and related information as well as the related processes to conduct capability gap analysis that is clearly articulated to the Army CIED leadership. This effort is by managing the consolidation of all Joint Urgent Operational Needs Statements (JUONS) for the CEHC. Served on 5 MEU (SOC) deployments and several overseas tours throughout my 30 year career. Assisted in the planning and execution of military operations, from platoon through Marine Expeditionary Force (MEF) levels, with safety continually in mind. Performed numerous risk assessments for the safety and welfare of Marines/Sailors and their facilities during peacetime and combat operations. Has developed an extensive network of contacts throughout the United States Army as well as the United States Marine Corps to assist in the Defeat the Device Working Group. Education Master of Arts : Business Organizational Security Management , December 19 2014 GPA: GPA: 3.82 Business Organizational Security Management GPA: 3.82 Military Mobile Protection Course, Gryphon Security Group (60 Hours) 2005 High Risk Personnel Course, Quantico, VA. (60 Hours) 1993 First Sergeants Course, El Toro, CA. (40 Hours) 1993 Advanced Staff Non Commissioned Officers Course (Distinguished Graduate) El Toro, CA (240 Hours) 1992 Marine Air Ground Task Force Intelligence Course (Distinguished Graduate) Navy and Marine Corps Intelligence Training Center, VA (320 Hours) 1991 Imagery Interpretation Course (Distinguished Graduate) Goodfellow Air Force Base, TX, (892 Hours) : 2005 Naval Gunfire School － City , State 60 Hours) Masters Degree Webster University BS : General Studies Psychology Columbia College GPA: GPA: 3.10 General Studies Psychology GPA: 3.10 Skills Marine Corps/ Air Force, Army, ATP 3, ATP, C, CA, Concept, Consultant, databases, Driving, government, instruction, Instructor, instructing, Interpretation, Leadership, Machinist, managing, mentoring, weapons, Navy, network, developer, Organizational, Personnel, processes, Publication, research, Robotics, Safety, Writer ",11 " GRAPHIC DESIGNER Professional Summary Hi There! As a designer with a strong passion for this profession and excellent qualification, I am seeking to align myself with your company for strong growth. The range of my experiences include anything from editorial and packaging designs, marketing and advertising promotional products and people, and developing conceptual designs. My southern heritage and style is reflected in my designs, and personality. I have the will to succeed and the motivation to progress as a better creative leader. With this noted I would like to submit my resume to your company. I believe upon your review, you will come to see that I place all my passion and energy in my performance. You will recognize from my innovated ideas that I am a good candidate for your position. More of my greatest strengths, essential and consistent are: • Extensive expertise in Adobe and Windows softwares. • Precise attention to details & comfortable managing and working within a group. • Punctuality and professionalism with strong customer service experience. • Strong record of being responsible for marketing campaigns, design teams, and event coordinating. •Enthusiastic dedicated problem solver. For the past five years, I have been studying and working with visual arts, graphic designs, marketing concepts, photography, and event coordinating. I have worked along side of Creative Directors, Art Directors, University Presidents and through all my experiences working with different clients and coworkers, I have realized that a good concept is a great end product if executed correctly. I feel that I have the will power and design background to execute all my projects to the very best potential. In other words, my dual strengths as a creative designer and effective manager. I am seeking a professional opportunity to utilize my leadership, problem solving and great customer service skills at your company. Core Qualifications MAC & PC Adobe CS5 - 7 (Photoshop, InDesign, Illustrator, Dream Weaver) CSS HTML knowledge Linux knowledge Microsoft Office Suite expert Sketching Photography Drafting design Concept development, Color theory Photo retouching, rendering editing & enhancing Self-motivated professional Resourceful researcher Results-oriented Advanced typography knowledge Computer-assisted design (CAD) 2007 Corporate design Strong design sense Conceptual thinker Time management Brochure and newsletter formatting Logo and business card Stationery and letterhead Website enhancement Knowledge of book design Quick learner Experience 05/2014 to Current Graphic Designer Company Name － City , State Responsibilities: I develop and design photo products such for the fund raiser ""To Remember This"" thats in partners with the company Great American. Accomplishments : I developed and designed many photo products such as Photo Books, Calendars, Cards, and Stickers to be used in the fund raiser ""To Remember This"" that was delivered to over 80k schools across the US in September 2014. Skills Used: I used time management and effective productivity with working on the products to produce many products quickly and effectively. I used my design techniques and skills to develop visually pleasing designs that correlated with specific holidays or designs. 02/2014 to Current Creative Director & Lead Graphic Designer Company Name － City , State Responsibilities : Take care of all matters that deal with design and concepts. Put together designs and templates to use for purchase orders, invoices, receipt forms, pitch deck presentations and more. Accomplishments: Solely developed and created the company's brand identity. I designed all promotional material including, logo, websites brochures, business cards, and more. Skills Used   I demonstrate leadership, problem solving, giving and receiving creative direction and inspirational skills. My graphic knowledge and skill is shown through my clean and effect designs. 01/2014 to Current Freelance Graphic Designer Company Name － City , State Responsibilities:   Redesign Hot Sauce labels and logos. Designed promotional material. 11/2014 to 11/2014 Freelance Graphic Designer Company Name － City , State Responsibilities:   Redesign logo and brought it into electronic form Designed promotional material, like business cards, letter head and annual news letter. 12/2013 to 03/2014 Graphic, Web, and Advertising Intern Company Name － City , State Responsibilities   Solely create advertisements, web banners and promotional content, in social media, for the band British Dependency. Design any promotional material for any band, artist or designer that the company promotes. Worked directly with the art director in design concepts and marketing tools. Accomplishments   Created and published over 20 Web banners for the artists, British Dependency. 12/2013 to 03/2014 Graphic, Advertising and Marketing Intern Company Name － City , State Responsibilities   Worked under the editor in chief for marketing and event planning for celebrities including Mr.Vegas, Wayne Marshall, Wyclef and more. Solely created, redesigned, and edited magazine covers, opening and inside spreads. Coordinated events that directed media attention to Caribbean Artists & Musicians living in New York Metropolitan Area. Accomplishments:   Solely created and designed October 2013, January 2014, August 2013, September 2013 covers and opening calendar spread For Triple the Focus E- Magazine. Redesigned company's logo for E-magazine 03/2013 to 03/2014 Graphic Design Tutor Company Name － City , State Provide one on on assistance in Adobe CS programs. Encouraged students to develop concepts, and creativity helped prepare student's work for presentations. 03/2013 to 08/2013 Freelance Graphic Designer Company Name － City , State Responsibilities : Designed and created album cover, mixtape cover, cd Illustration. Generated promotional flyer and posters for events. Redesigned the logo called ""Lexacty"" for a clothing line. Accomplishments:   Album Cover published on Itunes. 01/2011 to 12/2012 Print and Web Designer / Student Ambassador for the Arts Company Name － City , State Responsibilities:   Built and designed Websites for the university groups and administrator offices Created posters, fliers, t-shirt designs and marketing material for events on campus (SGA, Greek Life, CAB) Supervised and Assisted the department chair for various University events. Directed and managed events for student university events, Family Day, Strawberry Jubilee, Gumbo Ya-Ya, and more. Accomplishments:   Department Chairman for web and graphic designs for Southeastern Louisiana University's student life 2011. Acted as coordinator and assistance to department chair for university events. Elected lead web and graphics designer by student body 2012. Education 2015 B.A : Visual Arts Southeastern Louisiana University － City , State Earned 115 credits - Visual Arts Bachelor's with a concentration in Graphic Design and Marketing 2014 A.A.S : Graphic Design The Art Institute of New York City － City , State , USA Concentration on the direct marketing tools in the Graphic Design field, leaned to build a company and brand it from ground up. Collaborated with other designers and artists on marketing campaigns. Focused on print design and illustrations. Professional Affiliations Phi Mu Fraternity   August 2010 to Present National female fraternal organization to promote high scholastic accomplishments, community involvement and personal growth. Elected to serve as Vice President. Served as committee head for many different groups. Accomplishments:   Over 100% participation Award Most Outstanding Committee Head Award Order of Omega   January 2012 to December 2012 The Order of Omega is a nationally recognized leadership honor society which strives to recognize those students who have attained a high standard of leadership in the Greek and college activities. SELU Student Government Association   March 2011 to December 2012 The members of the Student Government Association are dedicated to: staying aware of the general welfare of the student body, serving as a channel of communication between the student body, faculty and administration, establishing and executing programs and projects beneficial to the student body, and promoting and improving relations between the local community and the student body. Accomplishments   Student Body elected as Senator of Arts and Humanities. Lead Web Designer Sigma Alpha Lambda   January 2010 to Present National Leadership and Honors Organization in the United States dedicated to developing the individual and serving the campus and community. Its mission is to recognize members for academic achievement, to engage members in service, and to develop member leadership skills. National Society of Collegiate Scholars   January 2011 to Present The National Society of Collegiate Scholars (NSCS) is an honors organization that recognizes and elevates high achievers. NSCS provides career and graduate school connections, leadership and service opportunities and gives out nearly a million dollars in scholarships annually. NSCS members are deeply committed to scholarship, leadership and service and as a result, are impacting their campus and local communities every day. Who's Who Among College Students   January 2011 to Present Each year, a select group of students is called forward to accept one of the most prestigious awards the academic community can bestow — selection to Who's Who Among Students. This exclusive honor is conferred by more than 2,842 schools in all 50 states and the District of Columbia and is symbolized by the presentation of an award certificate. College Republicans   January 2010 to December 2012 College Republicans is the nations oldest, largest, and most active youth political organization. Founded in 1892, there are currently over 250,000 CR's around the country on 1,800+ campuses in every state and DC. Every year, CR's from all across America come together to help elect Republican candidates, support the Republican agenda, and become the future leaders of the conservative movement. Division of Student Affairs Student Ambassador   January 2011 to December 2012 The DSA Leadership Ambassadors are volunteers who assist the Division for Student Affairs with recruitment events, the leadership development of new students, and the education of students on the rules, regulations, and traditions of university life.DSA Leadership Ambassadors also promote spirit and unity among Southeastern students and provide diligent service to the Southeastern community. Accomplishments   Put together a leadership retreat where the Ambassador's showed leadership skills, team building activities and demonstrated excellent community service to all Southeaster's Students who took part. Set up informative tables and booths once a month to show the school how we help the students. Skills Desktop Publishing Software: Photoshop, Illustrator, HTML, Indesign Precise attention to details & comfortable managing and working within a group. Punctuality and professionalism with strong customer service experience. Strong track record of being solely responsible for marketing campaigns, design production teams, and event coordinating. Enthusiastic dedicated problem solver. Additional Information Portfolio www.behance.net/juliecollier Pacific Sourcing Website Design www.pacificsourcing.org Personal Website www.jucollier1211.aisites.com ",1 " CFO ASSISTANT/EXECUTIVE ADMINISTRATOR/HR MANAGER/CS Professional Summary To apply myself in a new and challenging position with a progressive organization for long-term employment. Organized, deadline-oriented, great attention to detail and work well under pressure. I have the ability to multi-task, work in a fast-paced environment and do whatever it takes to get the job done while maintaining a high level of professionalism. Having served as a point person for executive teams, senior management and sales teams make me an asset to any company. Core Qualifications MS Outlook, Word, Excel, PowerPoint, QuickBooks Pro, Mas90, Sage200 & AS400 ADP Payroll Software & PC Charge Software, Postal Equipment, EarthLink Hosting, 401K A. Funds Program Skilled in Adobe Acrobat, Adobe Illustrator, Photoshop Knowledgeable in database programs such as ACT, Access, and Crystal Reports (MAS90) Extensive professional experience in client relations Experience CFO Assistant/Executive Administrator/HR Manager/CS June 2007 to Current Company Name － City , State Assisted CFO with quarterly, year-end financial reports, Profits & Loss on projects, A/P & A/R, Credit & Collections, Invoicing & Billing for RLE & NEI, Sales reports, Bank R, Cash Receipts, Credit Card, checks Supported RLE C- Level & NEI Industries, Inc., Superintendent Maintain all insurance requirements including, certificate of insurances, auto, property coverage, worker’s compensation, and bonds. Handled all DMV documentation for company vehicles, EZ-Pass, Tickets, violations, claims Establish and Maintain HR related employee functions including payroll process (70 employees, and subcontractors under 1099), recruiting, benefits, employees files, E-verify I-9, salary increases, deduction, garnishments, payroll exception new hire orientation, W-2 withholdings, exercising a high level of confidentiality. In charge of issue Prevailing wage certified payroll reports, and 1099 forms 401K Third Party Administrator, (Reconciliation of participant account at plan conversion, participant distribution and withholding verification, compliance testing, form 5500 preparation) IT Administrator, set up emails on Outlook & EarthLink accounts, set up GoToMyPC accounts, Install Scanners and assist with PC troubleshooting General Administrative support, phones, file, fax, mail Provide Internal sales support and customer service for outside reps Assist entering customer’s proposals Distribute and confirm monthly commission statements. Controller/Administrative Assistant May 2005 to June 2007 Company Name － City , State Sales orders processing, invoicing, shipments, collections Account Receivable, bank deposits, adjustments, posting checks Account Payable, D & B listing, cash disbursement In charge of petty cash & in-outgoing mail Update inventory and purchases, add customers & new vendors Receptionist duties, data entry and administrative functions. Office Assistant April 2006 to August 2007 Company Name － City , State Assisted Lawyers, Paralegals with some paperwork Answer phone calls, receptionist duties and administrative functions Updating customer’s list for the Department of Labor Billing and collecting payment from clients Preparation of files to be sent out to USCIS. Accounting/Administrative Assistant January 2005 to May 2005 Company Name － City , State Sales orders processing, Check customer’s credit history. Prepare customers’ invoices, purchases orders, and cash daily receipts. Prepare checks, accounts receivables, payables, and monthly reports. n charge in-outgoing mail and petty cash. Customer Billing Representative June 2004 to April 2006 Company Name － City , State Follow up with patients and their insurance when payments occur. Set up payment arrangements; monitoring payments, insurance verification. Charge patient by credit card, sent out itemized bill from hospital. Credit Representative October 2004 to December 2004 Company Name － City , State Processed new accounts’ applications and sales approvals. Researched customers’ account credit history. Administrative Assistant/Production Supervisor August 1993 to January 2000 Company Name － City , State Accounts Receivables and Payables, data entry and production reports. Assisted Bookkeeper; prepared time sheets and prepared checks for employees. Answered phones, prepared invoices, and responsible for outgoing mail. Education Associate : Applied Science Applied Science A.A.S : Accounting Berkeley College － City , State Accounting Certification in Computerized Accounting Dover Business College, Paramus NJ Certification in Human Resources ADP Training City , State Certification in Excel II, Essex County College, Newark NJ Certification in Customer Service and Problem Solving Essex County College － City , State Certification in Computerized Executive Secretary IDAT Institute, Lima, Peru Accomplishments Composed employee handbook & assisted standard operating procedures manual Composed Payroll Master Worksheet and 401K Contribution and Deduction Spreadsheet Leader in process improvement initiatives Conducted new hired employee administration trainings Conducted employee training of upgraded accounting software (Sage200). Interests Notary Public of Passaic County since 2007 *Member Volunteer of Girls Scout of Northern NJ since 2009 Languages Fluent in English & Spanish Skills Computerized Accounting, Accounts Receivables, administrative functions, Administrative support, Adobe Acrobat, Adobe Illustrator, Photoshop, ADP, ADP Payroll, A/P, AS400, benefits, Billing, bonds, Bookkeeper, C, Cash Receipts, conversion, Credit, Crystal Reports, clients, client relations, Customer Service, data entry, database, documentation, Fluent in English, fax, financial reports, forms, Funds, Human Resources, HR, insurance, inventory, Invoicing, MAS90, Access, Excel, Excel II, mail, MS Outlook, Outlook, PowerPoint, Word, Payables, payroll, PC troubleshooting, Problem Solving, proposals, QuickBooks Pro, Receptionist, recruiting, Sage, Sales, Sales reports, sales support, Scanners, Spanish, phones, phone, year-end Additional Information NJ Notary Public of Passaic County since 2007 *Member Volunteer of Girls Scout of Northern NJ since 2009 ",16 " ASSOCIATE Summary To pursue a challenging career , responsible for being associated with a progressive organization and by keeping up with the latest trends and applying knowledge and work dynamically towards the growth of the organization. Experience Associate June 2012 to October 2013 Company Name Manufacturing of Electrical components Operating Microsoft Dynamics in NAVISION related to planning, purchasing, production & stock management. Handling of 15 members team including CL's Responsible for maintaining all stocks are safely binned in the appropriate storage locations with identification card. Preparing and closing the GRN. Ensuring proper distribution of material & inventory control. Supervising in updating daily bin card system in store. Handling manpower and making awareness of in time work. Store material-keep record & maintain stock control. To handle receipt & issue activities of all types of material. Maintain the FIFO & 3C, 5S. Preparing in the documents in JIT System and following CAPA system. Monitoring the storage of stocks and ensuring right material stored at right place. Maintaining FIFO, issues transaction document & location the master part list. I-Process Services (India) Pvt. Ltd (Associate of ICICI Bank Ltd) Duration: From October 07 - May12. Designation: CPA Manager - Credit Operations. Key Profile: Finacle - Core Banking & Symbols. Handling in Cash Credit, Overdraft, Bank Guarantee, and Letter of Guarantee & Demand Loan. Preparing complete set of Loan Agreements Executed with in a stipulated period of time offered by the Bank to its New and Existing Clients. Preparing of CMA Preparing of CAM-Credit Appraisal Memo Analyzing Bank Statement like OD, CC, Current account,TL Preparing Post Sanction Documents like CAL, SCMs. I-Memo Monitoring day to day Account of clients and update it in excels in month wise. Updating of Processing Fee of Entire South Portfolio Clients & prepare the MIS. Doing Operational Review for the Clients. Checking out the Customer's Account Limits of various products. Finding out the Outstanding Limit, liabilities and Overdue. Checking out the Tempory overdrawn for each and every Client. Finding the cheque returns (Inward / Outward). Seeing the Disbursement details. Taking out DR report and Due plus reports for the Term Loan Clients. Taking out the Repayment Schedules for Term Loan Clients. Admin. Executive May 2005 to August 2007 Company Name Arrangement of felicitation functions for Insurance agents and to the employees. Coordinating with the Development Officers from various branches. Coordination of Induction Training and other joining formalities for New Joinee. Allover support coordination of all departments for smooth functioning. Manager - Customer Company Name Creating Purchase Orders and Sales Invoices as per the requirement Preparing of Stock Statement on monthly basis Operating TALLY version 9 Creating and putting the journal & payment ledgers in tally VAT filing is done Preparing of MIS as per the organization. Education Degree Institution/College/School University/Board Year M.B.A -HR Annamalai University, Chidambaram Annamalai University : 2008 B.B.A Madras University － City Dip : Computer Technology , 2000 Madras University D.C.Tech － City Computer Technology PG Dip : Labour Law & Administrative Law , 1997 S.S.L.C I.C.F Silver Jubilee Matriculation School Labour Law & Administrative Law Certifications Handling of Vendor management Personal Information Father's Name : C. Gopinathan DOB : 27-12-1978 Sex : Male. Marital Status : Married. Present Address : No.16/29, Moorthy Nagar, Villivakkam, Chennai - 600049. Languages Known : English, Hindi, Tamil and Malayalam. Place: Chennai K. Sanjay Interests Sports (Discipline: Athletics) A Lions Club Volunteer. Blood Donor in Apollo Hospital. ACCOLADES: All India Inter University Gold medalist.(Twice). Represented Tamilnadu for Several times and won Laurels to the State. Organized 2 State level Competition in Athletics in Nehru stadium, Chennai. Played Volley Ball in school Level competitions. Skills acquisitions, Banking, C, CL, closing, CPA, Credit, Client, Clients, database, filing, HR, Insurance, inventory control, Microsoft Dynamics, MIS, NAVISION, negotiation, problem solving, purchasing, quality, requirement, Sales, stock control, Supervising, Vendor management, wise Additional Information EXTRA CURRICULAR ACTIVITIES: Sports (Discipline: Athletics) A Lions Club Volunteer. Blood Donor in Apollo Hospital. ACCOLADES: All India Inter University Gold medalist.(Twice). Represented Tamilnadu for Several times and won Laurels to the State. Organized 2 State level Competition in Athletics in Nehru stadium, Chennai. Played Volley Ball in school Level competitions. PERSONAL DETAILS: Father's Name : C. Gopinathan DOB : 27-12-1978 Sex : Male. Marital Status : Married. Present Address : No.16/29, Moorthy Nagar, Villivakkam, Chennai - 600049. Languages Known : English, Hindi, Tamil and Malayalam. Place: Chennai K. Sanjay ",9 " VP Career Focus To lead the executive management of a financial institution's lending team. To align our lending objectives so we compliment other departmental efforts and achieve the organization's highest goal. By uniting culture, teamwork, training, technology, policy, and support, we will uphold tradition, minimize risk, and provide best-in-class service while offering products which satisfy the ever-changing wants and needs of our retail and business members. Accomplishments CERTIFICATIONS:. Professional Experience 01/2014 to Current Supervisor Consumer Loans; IAA Credit Union. 215MM asset credit union). 01/2011 to 01/2014 VP Small Business Banking, Busey Bank. 3.9B asset bank). 01/2003 to 01/2011 AVP- Business Banking Company Name － City , State Sold clients personal deposit accounts, credit cards, home equities, mutual funds, life insurance, fixed annuities, consumer loans. Implemented new needs-based cross-selling techniques and retention s tr a te gies to significantly grow sales results across our retail team. Led Chase Bank by achieving the prominent recognition of being one of the top 350 consumer loan producing bankers in the nation. Trained, coached, implemented, and initiated incentives which helped grow the mortgage production level from <$8mm r.="""" to="""" over=""""> Worked alongside area and regional managers in the development and implementation of incentive models that assimilate mortgage and retail bankers to one another. Built and executed new customer service initiatives which helped us achieve a 350 top in the country for client retention among mortgage officers. v Sold and underwrote Fannie Mae, Freddie Mac, FHA, VA and RHA mortgage loans. v Built recommendations and provided small businesses with cash flow modeling and treasury solutions. v Created new communication paths across division lines which integrated retail, mortgage, and small business. This was the first time this had been done in our division. Its successful effort brought much needed trust between banking segments, created deeper client relationships, and aligned corporate goals. v Managed an annual $260k+, net revenue producing portfolio- approximately $22MM in size. v Underwrote and funded many small business loans. v Aggressively prospected and fostered new business relationships. Focus was on small businesses from $250k sole proprietors to $20MM C-corporations. 01/2003 to 01/2011 AVP, JPMorgan Chase Bank, N.A. 2.35T asset bank) Aggressively prospected and fostered new business relationships. Focus was on small businesses from $250k sole proprietors to $20MM C-corporations. Underwrote and funded many small business loans. Managed an annual $260k+, net revenue producing portfolio- approximately $22MM in size. Created new communication paths across division lines which integrated retail, mortgage, and small business. This was the first time this had been done in our division. Its successful effort brought much needed trust between banking segments, created deeper client relationships, and aligned corporate goals. Built recommendations and provided small businesses with cash flow modeling and treasury solutions. Sold and underwrote Fannie Mae, Freddie Mac, FHA, VA and RHA mortgage loans. Built and executed new customer service initiatives which helped us achieve a #12 ranking in the country for client retention among mortgage officers. Worked alongside area and regional managers in the development and implementation of incentive models that assimilate mortgage and retail bankers to one another. Trained, coached, implemented, and initiated incentives which helped grow the mortgage production level from <$8mm> to over $22MM+/yr. Led Chase Bank by achieving the prominent recognition of being one of the top 350 consumer loan producing bankers in the nation. Implemented new needs-based cross-selling techniques and retention strategies to significantly grow sales results across our retail team. Sold clients personal deposit accounts, credit cards, home equities, mutual funds, life insurance, fixed annuities, consumer loans. Education 2002 BS : Chemistry Business and Accounting Eastern Illinois － City , State Chemistry Business and Accounting Certifications Affluent client certified. Consumer loan compliance certified In-process: CUNA Financial counseling certified (FiCEP) Operational Excellence yellow belt certified CPR certified Interests 2008-Present. United Way Steering Committee Member & Sub-committee Chair (2016-Present). LeRoy Pack 3950 (Award Chair, 2011-2013; Committee Chair, 2014-Present) Leadership McLean County (LMC) (Graduate, 2011; Mentor, 2012&2013; Business Day Chair, 2014-Present) Project Oz Board (Fundraising Chair, 2011-2012; Vice President 2013-Present) Eastview Christian Church (2008 -Present) Coached football and basketball (2008-2013) Skills banking, C, cash flow, cash-management, concept, Council, counseling, CPR certified, Credit, client, clients, customer service, equities, Financial, Focus, funds, Human Resources, insurance, internal audits, internal audit, regulatory compliance, Mac, modeling, mortgage loans, neXt, Pricing, producing, proposals, recruitment, Retail, selling, sales, seminars, strategy, Supervisor, Treasury Additional Information VOLUNTEERING: 2008-Present. United Way Steering Committee Member & Sub-committee Chair (2016-Present). LeRoy Pack 3950 (Award Chair, 2011-2013; Committee Chair, 2014-Present) Leadership McLean County (LMC) (Graduate, 2011; Mentor, 2012&2013; Business Day Chair, 2014-Present) Project Oz Board (Fundraising Chair, 2011-2012; Vice President 2013-Present) Eastview Christian Church (2008 -Present) Coached football and basketball (2008-2013) ",21 " PROJECT MANAGER/CAD DESIGNER Experience 05/2015 to Current Project Manager/CAD Designer Company Name Oversee and manage all commercial and residential iron railing, security door, gate, and window well cover projects. Interact with customers (templating, timeframes, provide design ideas and solutions, etc.). Coordinate installs with in-house installers as well as other contractors. Draft custom hand rails, stair rails, gates, doors along with any other miscellaneous projects using Sketchup Pro. Provide the shop with detailed blueprints, cut lists, and install sheets Answer fabrication questions. 06/2014 to 05/2015 Welder/Fabricator Company Name Make templates for custom handrails. Fabrication and installation of commercial and residential stair railings, deck railings and balusters. On-site welding and fabrication. 05/2012 to 09/2012 Strip vehicles Company Name Strip upholstery (seats, floors, convertible tops, and headliners). Repaired seat foam, chrome, and leather Address Pro, Shipping Company. 01/2010 to 10/2014 Miscellaneous inserting, packaging, and hand work. Education 2014 Grandview High School － City , State May 2015 Pickens Technical College － City , State Certifications Safety in welding *Oxy-acetylene welding and cutting *Plasma torch cutting *Blueprint and welding symbol reading *Positions 1-4 GMAW, FCAW, SMAW with and without backing *Knowledge of destructive and non-destructive testing *Entry level Aluminum GTAW and carbon GTAW *2014 and 2015 SKILLS USA competition *Basic/SMAW/Semi-Automatic Welding Certificate *Basic/SMAW/Semi-Automatic/AWS Entry Level Welder Certificate *Basic/Entry/Advanced Welder Certificate *Advanced Welder Certificate *AWS Entry-Level Welder Certificate *SMAW Structural Welding Certificate *Semi-Automatic Welding Certificate Interests Mechanical Engineering and Design *3D Printing and all Computer-aided manufacturing processes Skills 3D, Basic, Blueprint, blueprints, designing, doors, Layout, window, Multi-tasking, packaging, quick learner, reading, Safety, Shipping, tops, Welder, Welding Additional Information Achievements *Placed 3rd in 2014 and 2015 SKILLS USA State Welding Competition *Maintained 3.6 GPA at Grandview High School *Honors and AP Classes Volunteer Experience *Food Bank of the Rockies Interests / Activities *Mechanical Engineering and Design *3D Printing and all Computer-aided manufacturing processes ",1 " HR SPECIALIST, US HR OPERATIONS Summary Versatile media professional with background in Communications, Marketing, Human Resources and Technology.  Experience 09/2015 to Current HR Specialist, US HR Operations Company Name － City , State Managed communication regarding launch of Operations group, policy changes and system outages Designed standard work and job aids to create comprehensive training program for new employees and contractors Audited job postings for old, pending, on-hold and draft positions. Audited union hourly, non-union hourly and salary background checks and drug screens Conducted monthly new hire benefits briefing to new employees across all business units Served as a link between HR Managers and vendors by handling questions and resolving system-related issues Provide real-time process improvement feedback on key metrics and initiatives Successfully re-branded US HR Operations SharePoint site Business Unit project manager for RFI/RFP on Background Check and Drug Screen vendor 01/2014 to 05/2015 IT, Marketing and Communications Co-op Company Name － City , State Posted new articles, changes and updates to corporate SharePoint site including graphics and visual communications. Researched and drafted articles and feature stories to promote company activities and programs. Co-edited and developed content for quarterly published newsletter. Provided communication support for internal and external events. Collaborated with Communication team, media professionals and vendors to determine program needs for print materials, web design and digital communications. Entrusted to lead product, service and software launches for Digital Asset Management tool, Marketing Toolkit website and Executive Tradeshows Calendar. Created presentations for management and executive approval to ensure alignment with corporate guidelines and branding. Maintained the MySikorsky SharePoint site and provided timely solutions to mitigate issues.     Created story board and produced video for annual IT All Hands meeting. 10/2012 to 01/2014 Relationship Coordinator/Marketing Specialist Company Name － City , State Partnered with vendor to manage the in-house advertising program consisting of print and media collateral pieces. Coordinated pre-show and post-show activities at trade shows. Managed marketing campaigns to generate new business and to support partner and sales teams. Ordered marketing collateral for meetings, trade shows and advisors. Improved, administered and modified marketing programs to increase product awareness. Assisted in preparing internal promotional publications, managed marketing material inventory and supervised distribution of publications to ensure high quality product output. Coordinated marketing materials including brochures, promotional materials and products. Partnered with graphic designers to develop appropriate materials and branding for brochures. Used tracking and reporting systems for sales leads and appointments. 09/2009 to 10/2012 Assistant Head Teller Company Name － City , State Received an internal audit score of 100 %. Performed daily and monthly audits of ATM machines and tellers. Educated customers on a variety of retail products and available credit options. Consistently met or exceeded quarterly sales goals Promoted products and services to customers while maintaining company brand identity ·     Implemented programs to achieve and exceed customer and company participation goals    Organized company sponsored events on campus resulting in increased brand awareness ·     Coached peers on the proper use of programs to improve work flow efficiency Utilized product knowledge to successfully sell to and refer clients based on individual needs Promoted marketing the grand opening of new branch locations to strengthen company brand affinity ·     Organized company sponsored events resulting in increased brand awareness and improved sales ·     Coached peers on the proper use of programs to increase work flow efficiency Senior Producer - 2014 SHU Media Exchange Company Name － City , State Planned and executed event focusing on Connecticut's creative corridor, growth of industry and opportunities that come with development. A  panel of industry professionals addressed topics related to media and hosted a question and answer session for approximately 110 attendees. Following the forum, guests were invited to engage in networking and conversation at a post-event reception. Education 2014 Master of Arts : Corporate Communication & Public Relations Sacred Heart University － City , State 2013 Bachelor of Arts : Relational Communication Western Connecticut State University － City , State Skills Adobe Photoshop, ADP, Asset Management, branding, brochures, content, Customer Care, Final Cut Pro, graphics, graphic, HR, Illustrator, InDesign, Innovation, inventory, Lotus Notes, marketing, marketing materials, marketing material, materials, Microsoft Office, SharePoint, newsletter, presentations, process improvement, Project Management, promotional materials, publications, Quality, real-time, Recruitment, reporting, RFP, sales, stories, Employee Development, video, web design, website, articles ",0 " NIGHT WAREHOUSE SELECTOR Professional Summary Experienced Personal Trainer for eight plus years conducting one on one training sessions in upscale fitness studios and gyms. Skills Customer Satisfaction Weight trainer Personable and friendly  Individual life and body assessments   Strength Trainer  Staff Leadership Nutrition Plans Versatile Customer Satisfaction   Fitness equipment expertise Work History Night Warehouse Selector 12/2016 to Current Company Name – City , State Night Warehouse Selector. Selects customer orders from pick slots using pick lists of assorted items to build orders according to driver stops at customer locations. Delivers merchandise to correct dock area, stacks items on pallets according to driver stops at customer locations for next day delivery and shrink wraps palletized orders. This involves riding a pallet jack, moving products from racks to pallet, labeling the selected cases with the order labels and using Voxware Voice Logistics Software. Validates that correct product has been selected and is damage free. Notify Stocker of empty or short slots for replenishment. Work in multi-temperature areas as assigned. Meet weekly standards for productivity and accuracy while working in a safe manner. Performs various post-shift duties that could include: Clearing aisles of all debris, returning pallet jack to charging area, and hook up jack for battery charging. Stacks empty pallets from slots in aisle. Clean up any spills and places damaged product in recoup area. Completes any related paperwork. Petra Industries. Maintains inventory by identifying, labeling, and placing materials and supplies in stock; recording location of inventory. Locates materials and supplies by pulling and verifying materials and supplies listed on production orders. Documents materials and supplies disposition by recording units delivered and location of units. Receives credit-return material and supplies from production by verifying materials and supplies code and lot number and quantity; placing materials in stock. Prepares finished stock for shipment by identifying, pulling, packing, crating, loading, and securing product. Documents product shipment by recording units shipped. Maintains material-handling equipment by completing pre-use inspections; making operator repairs. Contributes to team effort by accomplishing related results as needed. Personal Fitness Trainer 01/2016 to 12/2016 Company Name – City , State Carefully evaluated member needs and assisted them in achieving personal fitness goals. Possessing the knowledge, skills and abilities for safe and effective exercise and fitness program design, instruction and assistance for the purpose of reaching personal health and fitness goals. Participated in club promotions to recruit new  members and increase club sales. Demonstrated and explained fitness program benefits to members, resulting in a 25% increase in a member participation in paid classes. Lead clients and occasional groups of all ages through personal workouts and skill development training.    Also I motivated clients by setting goals and providing feedback and accountability to clients. As well as measure client's strengths and weaknesses with fitness assessments. Assistant Manager 07/2014 to 05/2015 Company Name – City , State Finish Line. Assists Store Manager in all aspects of daily shift management, including customer relations, inventory control, procedural tasks and paperwork, as well as visual merchandising. Maintains both individual and shift sales. Provides daily shift floor coverage. Trains Sales Associates. Supervises POS. Provides security & loss prevention in store. Oversees contest management (Tracking Results & Coaching Performance). Organizes shipments, transfers & merchandise. Performs maintenance of store. Opens and closes store. Holds accountability for store sales and metrics. Holds accountability for stock and merchandise flow. Maintains company standards regarding personal and store sales/performance metrics. Process Technician - Welder 04/2015 to 01/2016 Company Name – City , State Performs a variety of welding and grinding procedures on a variety materials and parts using manual and semi-automatic machines. Performs assembly/disassembly and fasten/unfastening parts larger than hand using tools; fit, bolt, weld, and cut or otherwise connect components and equipment according to specifications. Ladies Fitness 01/2014 to 12/2015 Company Name – City , State Taught clients how to modify exercises appropriately to avoid injury. Arrived on time, prepared and attentive for every training appointment.  Helped older adults with weight training by setting up equipment and providing instructions.  Counsel clients on proper nutrients and exercise habits.  Consistently attain facility targets.     Personal Training Director 02/2013 to 12/2015 Company Name – City , State Skills Coaching, oral communication, Excellent communication, credit, client, clients, customer relations, delivery, focus, instruction, Maintains inventory, inventory, inventory control, Logistics, loss prevention, materials, Monitors, next, organizational skills, pallet jack, pick, POS, program design, recording, repairs, safety, Sales, Store Manager, supervision, visual merchandising, weld, welding Education High School Diploma : 2007 2010 Hale High School - City , State 2 Years Completed, Murray State College Tishomingo, OK ",7 " SALES Summary Enthusiastic, and outgoing Customer Service Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Skilled in establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Highlights Exceptional communication skills Upselling techniques Quick learner  Merchandising Credit card processing Stocking Strategic sales knowledge Skilled problem solver Proficient in cash management Cash handling accuracy Banking and financial services background Organized Detail-oriented Excellent multi-tasker Display design Flexible schedule Proficient in MS Office Experience Company Name City , State Sales 10/2014 to 09/2015 Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Answered product questions with up-to-date knowledge of sales and store promotions. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Provided ongoing guest service, including giving fashion advice. Maintained cleanliness and presentation of stock room and production floor. Built long-term customer relationships and advised customers on purchases and promotions. Routinely answered customer questions regarding merchandise and pricing. Asked open-ended questions to assess customer needs. Designed displays to make the store experience interactive, engaging and reassuring. Learned, referenced and applied product knowledge information. Replenished supplies, bags and other materials at each cash wrap. Folded and arranged garments in attractive displays. Recommended alternative items if product was out of stock. Company Name City , State Laborer/ Housekeeping 09/2013 to 06/2014 Properly labeled and diluted all cleaning solutions. Supervised the cleaning, maintenance and care of building and grounds. Thoroughly scrubbed and cleaned bathroom fixtures and partitions. Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls. Spot cleaned furniture and carpet. Cleaned building floors by sweeping, mopping, scrubbing and vacuuming. Promoted building security by locking doors and checking electrical appliances for safety hazards. Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events. Scrubbed, top-coated, buffed and varnished hard floors. Worked here again in 2015. Company Name City , State Cashier 11/2011 to 05/2012 Answered several calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Answered product questions with up-to-date knowledge of sales and store promotions. Company Name City , State Cashier/ Food Preperation/ Tanning 01/2011 to 07/2011 Answered questions regarding the store and its merchandise. Greeted customers and ascertained customers' needs. Stocked shelves and supplies and organized displays. Baked, roasted, broiled, and steamed meats, fish, vegetables, and other foods Trained kitchen staff on proper use of equipment, food handling, and portion sizing. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices Prepared daily food items, and cooked simple foods and beverages Executed customer transactions, including money, checks and charge accounts. Counted cash drawers. Company Name City , State Technician 06/2010 to 09/2010 Cared for animals pre-surgery. Performed routine diagnostic tests. Helped euthanize sick and injured animals when appropriate. Cared for animals in both routine and emergency situations. Weighed and helped preform exams on animals and recorded information in files. Help Vet on duty with surgeries. Prepared billing after treatment. Company Name City , State Substitute Secretary / Substitute Teachers aide 08/2009 to Current Promoted good behavior by using the positive reinforcement method. Helped distribute employee notices and mail around the office. Screened all visitors and directed them to the correct employee or office. Answered and quickly redirected several calls per day. Answered and managed incoming and outgoing calls while recording accurate messages. Maintained a clean reception area, including lounge and associated areas. Helped with children that needed direct supervision at all times. Company Name City , State Teller 12/2006 to 02/2009 Organized, stocked and maintained the teller window area. Organized and removed online banking files no longer in use. Executed customer transactions, including deposits, withdrawals, money orders and checks. Rapidly and efficiently prepared customer and ATM cash and change orders. Coordinated daily cash reconciliation at a high-volume location. Maintained balancing record with a high rate of accuracy. Handled various accounting transactions. Company Name City , State Customer Service 04/2006 to 12/2006 Office Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris. Refilled and rotated items on shelves to maintain well-stocked inventory. Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists. Verified all deliveries against invoices and completed shortage and overage reports. Developed knowledge about products and sales items to answer shoppers' questions. Maintained up-to-date knowledge of product and service changes. Solved unresolved customer issues. Strong leader of customer support staff. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Created daily and weekly cash reports for accounting management. Monitored payments due from clients and promptly contacted clients with past due payments. Executed customer transactions, including deposits, withdrawals, money orders and checks. Coordinated daily cash reconciliation at a high-volume location. Handled various accounting transactions. Company Name City , State Housekeeping 05/2012 to Current Cleaned rooms to the satisfaction of all clients. Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines. Cleaned and maintained bathrooms and showers and swept and mopped floors. Traveled to and from work sites in a timely manner. Dusted furniture, walls, machines and equipment. Dusted and mopped all hard surfaces. Gathered and emptied trash and recycling bins. Polished furniture and metal fixtures. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Education High School Diploma 2006 Oak Hill High School , City , State GPA: Top 10% of class Graduated with Honors member of National Honor Society treasurer of FCCLA Top 10% of class Graduated with Honors Member of National Honor Society Treasurer of FCCLA Skills  cash management, communication skills, computer literate,customer service ",10 " PRINCIPAL CONSULTANT Executive Profile A dynamic strategic leader that translates operations and business strategies into maximum profits commensurate with the best interest of shareholders, customers, employees, and the community. An expert in consumer and mortgage lending dedicated to enhancing profitability by streamlining operational platforms, developing new markets, drafting strategic lending initiatives, growing a high-quality loan portfolio and regulating and managing risk. Extremely analytical and knowledgeable of mortgage banking compliance and regulations with proven track record of applying controls to manage risk. Dedicated to maintaining a reputation built on quality, service, and uncompromising ethics. Skill Highlights Mortgage Lending Retail / Wholesale Lending Commercial Lending Agency / Jumbo Financing Consumer Lending Indirect Lending Portfolio Management Streamline Operations Business Development New Market Expansion New Product Development Process Reengineering Multi-Site Operations Regulatory Compliance Loss Mitigation Strategic / Tactical Planning Project Management Team Recruitment and Leadership Risk Assessment and Analysis Mergers / Acquisition Educational Seminars Professional Experience Principal Consultant January 2009 to Current Company Name － City , State Mortgage banking advisor specializing in developing and implementing business models to achieve successful streamlined mortgage platforms. Areas of expertise include project management and production, streamline operations, loan analysis, risk management and compliance programs, often working in conjunction with companies such as Navigant Consulting, New Oak Capital, LLC, Solomon Edwards Group, Clayton Group, and CC Pace. Results:: Streamlined and improved the quality of the review process for the OCC Look Back Project as Senior Analyst, while directing and managing one of the most productive and efficient teams of over forty file-review staff completing in excess of 8,000 full file reviews of foreclosure, bankruptcy, and loss mitigation processes Developed a successful new risk management and quality control process which achieved a 55% decrease in documentation and policy errors resulting in loans being purchased and funded in less than half the time Facilitated an increase in monthly production from $12 million to $30 million in less than six months through leading the acquisition of warehouse lines and investors while transitioning company from broker to banker. Chief Operating Officer January 2006 to January 2009 Company Name － City , State Director of all aspects of sales and operations for both retail and wholesale lending including underwriting, closing, post-closing/shipping, secondary marketing, loan servicing, quality control, risk analysis and compliance. Managed all staffing, development of marketing strategies and company direction in conjunction with the President/CEO Results: Increased closed loan production from $10 million to $25 million within six months of start date Reduced average loan closing time from 35 to 17 days by implementing a redesigned streamlined workflow Achieved a 37% reduction in monthly operating expenses by redeveloping and implementing new departmental and corporate budgets while simultaneously increasing production. Senior Vice President January 2004 to January 2006 Company Name － City , State Directed sales and operations staff for retail, wholesale, and consumer direct platforms overseeing all sales, processing, underwriting, secondary marketing, loan servicing, post closing and shipping. Developed and implemented quality control processes, marketing strategies, and annual budgets. Results: led company to record year in new application volume and new loan originations ($1.2 billion) in 2005 Developed and implemented new product matrix which allowed maximization of marketing efforts and improved execution of bulk loan sales in secondary market Restructured operations workflow producing a significant decrease in loan turnaround times while reducing staff by 33% and increasing profitability in excess of 25% Created new empowered work environment which led to increased quality of staffing and employee morale across all departments. Senior Vice President Regional Manager January 2002 to January 2004 Company Name － City , State Managed all aspects of mortgage loan operations including processing, underwriting, closing and post-closing for 16 retail production centers from Massachusetts to Virginia encompassing 178 operations staff and direct interaction with 250 plus loan officers. Key focus given to loan quality, customer service, staffing, and budget forecasting. Results: Produced $250 million in monthly loan production Elevated troubled region to most profitable in company in 6 months while replacing 40% of management staff and 25% of line operations staff Achieved record level mortgage loan growth in 2003. Chief Lending Officer January 2001 to January 2002 Company Name － City , State Responsible for oversight of all lending portfolios including mortgage and consumer loan production, loan servicing, capital markets, loan quality and compliance. Led analysis and review of new products and programs including indirect lending opportunities Results: Reduced closing timeframes by 50% by redesigning mortgage loan origination and workflow to enhance efficiency Improved profitability of loan sales into secondary market place by reengineering capital markets workflow Increased community awareness by conducting first time home buyer seminars for the local communities to educate new home buyers. Senior Vice President - Director of Strategic Projects January 1984 to January 2001 Company Name － City , State Directed and managed a staff responsible for providing leadership in the development and implementation of process improvement and new technology solutions for large cross division projects. Direct accountability for department consisting of five vice presidents (project managers) and project budgets. Selected and managed third party vendors. Indirectly matrix managed approximately 150 employees. Results:. Designed and implemented new workflow encompassing 4 business channels, 5 departments and over 300 people. Supervised Mers (Mortgage Electronic Registration System) implementation team that was recognized as an industry leader. Senior Vice President January 1984 to January 2001 Company Name － City , State Wholesale Lending / Portfolio Retention Managed sales, operations, and underwriting functions. Accountable for loan volume, loan quality, income and expense management, and overall profitability. Managed network of 250 mortgage brokers. Results: Managed sales staff of 15 account representatives in 8 states responsible for developing new clients and servicing existing clients and staff of twenty-seven operations and underwriting specialists. Exceeded production and profitability goals for the region Created positive staff morale and eliminated employee turnover by redefining staffing needs and requirements. Education Bachelor of Science Degree : Finance Banking and Financial Institutions Economics IOWA STATE UNIVERSITY － City , State GPA: Alumni of Alpha Kappa Psi Business Fraternity Finance Banking and Financial Institutions Economics Alumni of Alpha Kappa Psi Business Fraternity Interests Habitat for Humanity *Ridgefield Conservatory of Dance Additional Information Community Volunteer at: *Habitat for Humanity *Ridgefield Conservatory of Dance Skills Streamline, Analyst, Agency, banking, budgets, budget, Business Development, capital markets, closing, Commercial Lending, Consulting, clients, customer service, directing, direction, documentation, Financing, focus, forecasting, Leadership, Regulatory Compliance, Director, managing, marketing strategies, marketing, Market, Mergers, Mortgage Lending, mortgage loan, mortgage loan origination, network, New Product Development, Process Reengineering, processes, process improvement, producing, Project Management, quality, quality control, Recruitment, reengineering, Retail, risk analysis, Risk Assessment, risk management, sales, Seminars, shipping, Solomon, staffing, Strategic, underwriting, workflow ",21 " DIRECTOR OF BUSINESS DEVELOPMENT Summary Healthcare Sales Professional with over 6 years of experience as a successful Director of Sales. Sales experience includes hospice / home health management, durable medical equipment (DME), and pharmaceuticals. Awarded for being the top performer for five consecutive years. Recognized for growth development and delivering bottom-line results. Specialized in connecting with clients and customers. Develop loyalty and referrals by utilizing consultative sales, identifying customer needs through active listening, education, and consistent follow-through. Experienced in developing strong and detailed sales and marketing plans to support corporate goals and objectives. Update and execute the sales and marketing plan daily, weekly and monthly to obtain corporate goals and objectives. Strong communication skills as a team member, presenter, and trainer. Skillful and effective in communicating and interacting with associates, professionals and key decision makers. Experience Director of Business Development 02/2015 to 09/2015 Company Name Director of Sales Director of Sales for the business line of Homecare and Hospice Implement sales and marketing plans for the Plains Region. Meet and exceed the company's overall business plan, census goals and financial objectives. This role is responsible for management and leadership of Client Relations Executives in the field and Care Transition Nurses in the hospital system. Developed and implemented sales and marketing plans for all company products/service offerings, consistent with market analysis, reflecting referral source targets. Develops and provides sales training. Understanding of Medicare regulations for Homecare and Hospice. Responsible for setting goals based on market analysis and company overall goals. This position was dissolved due to company cuts. Director of Sales / Area Sales Manager 01/2012 to 03/2014 Company Name City , State Working in the healthcare industry of Hospice and Home Health in the Dallas Texas and Western Iowa locations. Responsibilities included redeveloping a team of healthcare professionals to promote the company. Increase sales and revenue through territory development by training and education to customers. Communicate directly to vice President of company about the sales teams strengths and weakness along with new business opportunities. Director of business development. Develop plan to rebuild agency to meet budget by collaborating with referral sources and clinical team. Maintain and develop growth by working with Nursing Facilities, Medical Clinics and Hospitals. Communicate clearly what our program is to all referral sources. Managed sales in Dallas Texas region and Iowa. Senior Provider Relations Manager 02/2003 to 12/2012 Company Name City , State Successfully rebranded the company despite stringent budget, building agency from eight patients to 130 patients as one of top five Provider Relations Managers. Ranked #1 Senior Provider Relations Manager in the nation in 2005 and 20011; being groomed for Regional Sales Director. Top performer in Region 6 (Nebraska, Iowa, and South Dakota) for past five years, while maintaining growth in Eastern and Central Nebraska by personally servicing territory of 18 counties in Nebraska. Build rapport with key referral sources, coordinating with approximately 65 medical directors, nurses, CNAs, medical records clerks, social workers, and bereavement counselors, providing training, issue resolution, and follow-up support while remaining within budget. Develop, plan, and present CEU in-service trainings through Iowa Western University to all referral sources, educating people about death, dying, hospice benefits and end-of-life care both in person and through webinars. Manage and coach team of about 10 salespeople, providing marketing and strategic sales tools. Responded to market need by building marketing tool that became company's main brochure. Establish annual, monthly, weekly, and daily goals, keeping daily log of business sources, contacts, and leads, consistently following up with hand-written thank-you notes and calls. Address problems, resolutions, wins, and marketing tips with weekly conference calls for region; report sales numbers both daily and weekly. Senior Account Executive 01/1997 to 09/2002 Company Name City , State Achieved #1 ranking Salesperson in Southern California Region within five months and maintained that for 3 years. Developed managed care contracts throughout California. Education Bachelor of Science : Political Science California State University of Bakersfield State Political Science Professional Affiliations Nebraska Alzheimer's Association American Parkinson's disease Association Creighton University Medical Center American Quarter Horse Association American Cancer Association End of Life Community for Nebraska Nebraska Hospice and Palliative Care Association American Red Cross Nebraska American Heart Association American Horse Show Association Skills agency, benefits, brochure, budget, business development, business plan, coach, contracts, Client Relations, financial, Home Health, Homecare, Hospice, leadership, notes, Director, market analysis, marketing plans, marketing, market, Nursing, rapport, Sales, sales training, strategic, written ",5 " SUPPORT ENGINEERING MANAGER Summary Successful and motivated IT Escalation Manager possessing extensive knowledge of leading a team of high performance Tier 3 engineers solving complex IT issues and providing excellent service for Fortune 1000 customers. Experience Support Engineering Manager , 06/2007 to Current Company Name Managed a number of teams with team size of up to 26 engineers at a time in Windows Platforms and System Center, including Setup, Cluster, Performance, SCOM, and Virtualization. Performed all performance management activities with my direct reports including performance reviews, Connects, promotions, coaching, career development, and terminations. Business Specialty Lead management role for Platforms Core (Setup, Cluster, Performance), responsible for leading all Core teams to ensure staffing coverage, and to reach and exceed target metrics. Led weekly meetings with other Core managers to reach target metrics. Participated in HIPO program for 1 year, obtaining extra leadership training Helped on-board and mentor new managers in Windows Hiring Manager cross site for all of Windows Platforms Cluster, and hired over 70 people cross site in 1 year. Helped plan Career Fair with Recruiting Participated in College recruiting, as well as recruiting trips to attract minorities. Participated in MACH hiring days. Assisted with volunteer efforts, such as Angel Tree, Digi Girlz, and Day of Caring On-boarded Intune product into System Center MSD Cluster, including all project work with PG, Routing, global peers, and management. Worked with Product Group PM's and Beta to develop support plan for System Center Scenarios for System Center 2012 SP1 and above. Led and Managed engineers supporting Windows, Cluster, Performance, App-V, VMM, Operations Manager, Orchestrator, and Service Manager. Collaborated with Azure team to develop support model for MSD private cloud products working in Azure cloud. Achieved excellent MSPOLL results year over year Active in Toastmasters clubs; achieved highest Toastmasters level - Distinguished Toast Master; Club President; Toastmasters Area Governor, won several speech contests. Participated and took over project sponsor role from Vince Hampton for MSD LEAN initiative to drive down Days to Close and raise CPE. FY15 member of CSS Americas Manager Advisory Council representing Windows and MSD Improve work life balance for North America engineers while ensuring weekend and evening coverage for Premier customers. Led Peace on Earth collaboration project with WFM Staffing, Duty Managers, NA Managers and India Managers to ensure staffing during business hours. Current MSPoll Lead for new CIS Organization (formerly Windows and System Center) Back-up Know-Me Manager CPE Initiative with Phillips 66 (Dave Parker, TAM), will be similar to Know-Me project. Support Engineer , 12/1997 to 06/2007 Supported a number of products including Outlook, Exchange Server, Microsoft Operations Manager, and Systems Management Server. Wrote training for Exchange 2000 server while in readiness role for Beta; developed and delivered training for Exchange Management pack for MOM, Global SME for Exchange Management pack for MOM; Advisory team to help customers deploy Exchange 2000 including all phases of planning and deployment. Network Administrator , 03/1997 to 12/1997 Company Name Head of county school network, responsible for Novell servers in 22 schools across county. Responsible for network connectivity for Lincoln County School system. Maintained computers in technology-specialized Lincoln County School of Technology. Led community-wide effort during which about 50 people built approximately 75 computers in a day to donate to the school system. Network Technician , 01/1993 to 03/1997 Company Name Responsible for training faculty regarding using the Internet, developed a series of 4 classes on Internet usage and trained CPCC faculty over 6 month period. Responsible for networking and Internet in campus Library. Maintained electronic databases; repaired computers, pulled fiber cable; and performed maintenance on Novell servers on campus. Education Associate of Science : Mechanical Engineering Technology , 1993 Central Piedmont Community College Mechanical Engineering Technology Associate of Science : Manufacturing Engineering Technology , 1993 Central Piedmont Community College Manufacturing Engineering Technology Bachelor's Degree : Business Administration , 2011 Montreat College － City , State Business Administration Master's Degree : Business Administration , 2017 Montreat College － City , State Business Administration Doctorate of Business Administration degree : 2017 Capella University Additional Information Awards Delivering Commencement Address at Montreat College graduation for MBA on May 10, 2014. Achieved Distinguished Toastmaster award, the highest award possible for Toastmasters international in February, 2015. Gold Star award for work as hiring manager - strong diversity hiring and identifying top talent resulting in over 70 new hires GPGP (earned while an engineer) for collaboration with high profile customer technical issue Skills Premier, Back-up, balance, cable, coaching, Council, CSS, databases, Hiring, Internet usage, leadership training, meetings, mentor, Exchange, Exchange Server, MOM, Outlook, Windows, 2000, network, networking, Novell servers, performance reviews, performance management, Recruiting, Routing, Systems Management Server, speech, Staffing ",17 " FREELANCE PRODUCTION MANAGER - MEN'S & WOMEN'S WOVENS/KNITS Summary Creative Development and Production Manager with a strong background in Men's and Women's Wovens, Denim, Knits, and Graphics. Passion to expand upon current skill sets and areas of expertise. Sets and maintains high personal and professional standards. Creative strategic thinker; strong ability to quickly identify, analyze, and resolve challenges to achieve the most effective outcome. Highlights Fabric and trim vendor relations Strong cost negotiation skills Superior communication skills WebPDM and PLM Extensive print knowledge Wash development Apparel construction Experienced in traveling to Asia factories Experience Freelance Production Manager - Men's & Women's Wovens/Knits July 2015 to Current Company Name － City , State Daily overseas communication with multiple factories regarding status of fit, PP, and TOP samples, bulk production issues/deliveries, and business strategies. Negotiated costing on factory level as well as at customer level to achieve IMU goals for company as well as customer. Sourced styles with various factories and costed garments before sales meetings; suggested changes to lower costs. Daily maintenance of data and reports for production matters and provide weekly WIP reports to customers. Aided in arranging shipments of bulk production based off of factory capability, delivery slides, customers ship windows and vessel dates. Maintained all on hand inventory records on a daily basis, issue Purchase Orders, and Sales Orders in Sage system. Managed the costing and negotiation process for 50% of the total business with overseas vendors in Hong Kong, Vietnam, Cambodia, and India to ensure 80% target margin was achieved · Maintained production calendar and managed wip reports to ensure 100% on time delivery of goods · Negotiated discounts if vendors were unable to maintain target delivery Monitored all PO's from inception through delivery to ensure accuracy throughout. Associate Pre-Production Manager - Men's and Women's Graphics October 2014 to June 2015 Company Name － City , State Managed the design and development cycle for 160 styles and 400 skus per season · Created reference library and standardized all graphic print techniques to ensure brand aesthetic was met across all vendors Partnered with Hong Kong counterparts directly with Peru factory to establish new techniques on a seasonal basis · Partnered with Design to ensure accurate creation of tech packs and artwork, as well as execution of graphic techniques throughout design cycle · Evaluated and negotiated all costing and allocations ·resulting in an 8% overall cost savings Served on PLM implementation task force. Associate Product Manager - Men's and Women's Knits and Graphics December 2012 to October 2014 Company Name － City , State Developed, sourced, and placed 80 styles and 200 skus per season on a 4 season basis; emphasizing quality and maintaining mark-on plans · Actively facilitated communication between vendors and cross functional teams such as Merchandising, Design, and Technical Design · Regularly met with Merchants throughout the line building process to maintain awareness of overall assortment and key items ·Closely monitored production schedules, purchase orders and delivery schedules · Evaluated vendor costing and maintained all costing references for best possible pricing ·resulting in a 4% cost savings from 2013-2014 Tracked and ensured all delivery dates were maintained from proto to sales sample, to bulk Product Development Associate - Women's Blue Label Denim July 2011 to November 2012 Company Name － City , State Served as liaison between Design, Production, HK/Italy counterparts and directly with Tunisia factory on the development cycle for 20 styles and 30 skus per season on a 6 season basis ·Partnered with the Design and Fabric teams in the selection of seasonal fabrics and new wash development · Partnered with Design and Tech to ensure accurate and timely initial development including: fabric/trim selection and development and label/packaging development · Coordinated with Trim/Print teams and external vendors in complex developments including beading, embroideries, hardware, and prints · Found creative solutions to design/development issues as they arose and resolved quickly Product Development Assistant - RRL April 2008 to June 2011 Company Name － City , State Managed development cycle for all Non-Denim Roughwear, Denim & Chambray Shirts, and Woven Headwear for 60 Men's and Women's styles and 80 skus per season on a 4 season basis Partnered with Design in accurate creation of initial tech packs including: fabric/trim selection, label/screenprint/packaging development, and wash development Traveled to Asia and worked directly with factories to ensure all initial development was executed correctly· Served as liaison between Design, Tech, Production, Fabric Manager, Trim Manager, and HK counterparts to ensure that design calendar was maintained, all key dates were hit, and any pending issues were quickly resolved · Tracked all showroom samples to ensure on time delivery resulting in successful showroom openings · Attended fittings and communicated any issues to HK counterparts. Administrative Assistant - RRL April 2006 to April 2008 Company Name － City , State Provided administrative support to SVP of RRL Design, VP of RRL Design Operations, and VP of Denim · Worked with Accounts Payable and external vendors to ensure timely processing of invoices · Maintained Travel and Entertainment, Proto, and office budgets Coordinated with vendors to assist in the production of RRL's Product Knowledge Guide · Contributed to multiple successful showroom openings by tracking sample status and organizing received samples. Office Manager May 2004 to February 2006 Company Name － City , State Managed day-to-day operations of 45-person office (calendar management, phone support, petty cash, records organization) Provided administrative support for five executives including: President, COO, and Senior Vice President · Provided support for offices in Los Angeles, San Francisco, and Orange County · Created and maintained budget for office. Education BBA degree : Design and Management Parson's School of Design Marketing, Public Relations, Advertising, International Business, Entrepreneurship, and Fashion Illustration Skills Business Strategies, Budget Maintenance, Costing and Vendor Negotiations Fabric Development, Trim/Hardware Development, Print Development, Packaging Development Quality Control, Merchandising, Inventory Management WebPDM, PLM, Illustrator, Microsoft Office, SAGE, MAC and PC Literate ",16 " EIGHTH, NINTH AND TENTH ENGLISH TEACHER Summary Motivated Literacy Specialist, Reading/ LA Teacher with extensive knowledge of the education system and educational testing standards. Exceptional communicator with advanced problem-solving skills. Versed in working well with all learning styles. Effectively leads special education teachers, liaises with other teams to facilitate high quality education for all students. Highlights Certified English 6-12 Certified Reading K-12 Gifted Endorsed, Special Ed. Experience Strong Communicator Classroom Management MA.E Reading Strategic Planning Project Management Team Leadership Professional Development Accomplishments Reading Department Chair. National Writing Project 2010. Help students reach their IEP goals. Facilitate small reading and writing groups. Mentor struggling students to graduation with progress monitoring. Manage classes of up to 25 students. Accompany field trips and after school activities. Cultivate excellent student growth in test score results. Foster a love for literacy. Experience Eighth, Ninth and Tenth English Teacher March 2015 to June 2015 Company Name － City , State Develop general knowledge of entire program's 8-10 curriculum and very detailed knowledge of courses for which responsible Support students and parents with alternate strategies, provide additional assistance with daily assignments and projects Communicate regularly with parents, students, guidance counselors, curriculum specialists through use of computer and telephone Keep student records, data up-to-date, including cumulative files, student and family information, attendance accounting, log all student and parent contacts Consult with other teachers, staff learning specialists to develop alternate enrichment activities and modifications to students' programs to increase student understanding Seventh and Eighth Grade Reading Teacher and Department Chair August 2010 to July 2014 Company Name － City , State Performing to an exceptional standard in this position, where demonstrate skills and abilities earn promotion to position of Reading Department Chair. Utilizing expertise of curriculum to ensure the provision of an engaging, facilitative learning environment, efficiently managing the classroom with gifted and advanced reading students. Conducting detailed assessments of the learning capabilities of all students, altering teaching strategy to ensure inclusion and subsequent development of all students Fostering relationships with students from a diverse selection of cultural backgrounds, furthering skills in collaboration by working closely with parents, colleagues and administration personnel Seventh Grade Reading/ Language Arts Teacher August 2009 to July 2010 Company Name － City , State Adhering to tier 2 and tier 3 interventions in delivering flexible teaching practices to students, striving to ensure academic development of all students with differing abilities Performing comprehensive assessments, evaluations of progress and goals of each student within the Title One education plan in order to provide detailed feedback to parents, administration staff, students Implementing disciplinary procedures where necessary in order to ensure provision of a safe and focused learning environment Sixth Grade Reading and Language Arts Educator August 2007 to July 2009 Company Name － City , State Closely adhering to relevant guidelines and processes when preparing and applying a tailored lesson plan Playing an instrumental role in a team of nine/ten colleagues in order to deliver an effective learning environment for students of all abilities Heavily involved in the development and effective implementation of the Language Arts curriculum through participating heavily in curriculum development meetings Advancing skills in relation to analysis by gathering and evaluating data related to student performance, creating a lesson plan based on this information Ninth and Eleventh Grade Reading and Language Arts Educator August 2006 to January 2007 Company Name － City , State Striving to ensure the academic success of all students by providing rigorous lessons for students Education M.Ed : Curriculum and Instruction Reading , 2010 Secondary Reading and Curriculum - Grand Canyon University － City , State B.A : Liberal Studies English Writing and Multi-Cultural Anthropology , 2005 University of Central Florida － City , State Liberal Studies English Writing and Multi-Cultural Anthropology Professional Affiliations National Writing Project FGCU UCF ASCD Conferences Florida Virtual School Florida Literacy Coalition Springboard Education Achieve 3000 Series J.N. Ding Darling Wildlife Refuge Education Licensed Florida Realtor Skills Communication, Curriculum, Literacy, Lesson Planning, Critical Thinking, Documentation, Email, Microsoft Outlook, Microsoft Office, Organizational, Reading Comprehension, Research, Time Management, Travel Planning, Writing ",22 " HOSPITAL & PHYSICIAN BILLING SPECIALIST Professional Summary HIGHLY-ORGANIZED PROFESSIONAL WHO EXCELS AT ASSISTING HEALTHCARE PROVIDERS WITH BILLING MANAGEMENT & CODING SUPPORT. WELL-ROUNDED TEAM PLAYER WITH A STRONG TRACK RECORD OF WORKING IN COLLABORATIVE ENVIRONMENTS, AND DRIVING BOTTOM LINE GROWTH THROUGH REDUCING OUTSTANDING RECEIVABLES. EXCELLENT COMMUNICATOR AND FREELANCE HEALTHCARE MARKETING CONSULTANT WHO EXCELS AT ESTABLISHING A RAPPORT WITH CLIENTS FROM DIVERSE BACKGROUNDS. PROBLEM SOLVER WHO EXERCISES CRITICAL THINKING, AND PERFORMS WORK AHEAD OF SCHEDULE. SEEKS TO TRANSITION INTO A MANAGEMENT ROLE WITH A PHYSICIAN'S OFFICE THAT WILL UTILIZE THE TALENTS/SKILLS OF AN EXPERIENCED MEDICAL BILLING SPECIALIST, AND ASPIRING OFFICE MANAGER. Licenses Skill Highlights Collections & Receivables Patient Advocacy ICD-9 & ICD-10 Standards Medical Billing & Coding Administrative Support Electronic Medical Records Insurance Verification Marketing & Design HIPPA Compliance FACS Athena Centricity Medical Manager MediTech MediSoft TruCode NueMD Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint) ● QuickBooks Knowledge of HMOs, Medicare and Medi-Cal Medical Manager Software Managed care contract knowledge Electronic Medical Record (EMR) software ICD-9 coding Trained in ASC Coding CPT and HCPCS coding Internal medicine billing HHM and Medisoft billing systems HIPAA compliance Medical billing software Strong planning skills Technical expertise Patient-focused care Strong work ethic Team player with positive attitude Deadline-driven Good written communication Exercises good judgment Professional Experience Hospital & Physician Billing Specialist December 2013 to Current Company Name － City , State Responsible for managing and resolving insurance denials for medical, Workers Compensation and Personal Injury claims. Works with a team of Billing Specialists to interact with major insurance carriers, as well as government payers, including Medicare. Accountable for ensuring all new insurance claims are filed in a timely manner to prevent future reimbursement issues. Key Achievements & Bottom Line Growth Reduced receivables for a major North Carolina medical center from $4M to $520K in an 8-month period by reversing denials for patients via the insurance firms' appeal process, and by providing documentation confirming procedures were necessary Created and implemented new processes to facilitate the timely filing of new insurance claims Healthcare Marketing Consultant / Freelancer January 2009 to Current Company Name － City , State Provides ongoing marketing support to Scripps Memorial Hospital and Scripps Mercy Hospital in San Diego. Assists with projects including graphic design, marketing materials, industry trade shows, and implementing marketing to promote fundraising events. Physician Billing Specialist March 2012 to January 2013 Company Name － City , State Served in a frontline role, and was tasked with managing 40 accounts on a daily basis as well as assisting with medical billing and collections software. Provided daily updates to physicians' office managers on the Athena billing software packages via teleconference. Key Achievements & Bottom Line Growth Slashed accounts receivables for 40 Florida-based member physician offices from $6M to $2M in a 10-month period Consulted with senior management to expand Unified Physician Management's membership operations into the Northeast region, adding 52 new practices in a 7 month period, and increasing reimbursement rates via group membership Hospital and Physician Billing Specialist June 2009 to May 2010 Company Name － City , State Joined as an Insurance Verifier and was quickly promoted to a Billing Specialist. Responsible for auditing patient accounts for production of clean claims, which resulted in 15% fewer rejected claims, and reimbursement received from the carriers within an average of 45 days or less. Education and Training Bachelor of Science : Business Management Canisius College － City , State , US Bachelor of Science in Business Management with a Marketing Minor, Canisius College | Buffalo, NY Associate of Science : Medical Billing and Coding San Diego City College － City , State , US Associate of Science in Medical Billing and Coding, San Diego City College | San Diego, CA Accomplishments Skills Marketing, Fundraising, Graphic Design, Healthcare, Billing, Claims, Receivables, Accountable For, Auto Insurance, Compensation, Documentation, Filing, Insurance Claims, Medicare, Workers Compensation, Medical Billing, Medical Invoicing, Accounts For, Auditing, Accounts Receivables, Basis, Collections, Credit, Operations, Access, Administrative Support, Excel, Hippa, Icd, Icd-9, Medical Billing & Coding, Medical Records, Medisoft, Meditech, Microsoft Office, Ms Office, Outlook, Powerpoint, Quickbooks, Word, Associate, Business Management, Coding ",6 " AVIATION MAINTENANCE TECHNICIAN Profile Forward-thinking Aviation Maintenance Technician with hands-on experience performing quality troubleshooting of all aviation mechanical and electrical subsystems. Professional Experience Aviation Maintenance Technician May 2010 to July 2014 Company Name － City , State 21st May 2010 Accepted and deployed to Aviation Maintenance School. Completed 20 weeks of full time aviation maintenance school in which I was taught how to inspect, service, maintain, troubleshoot and repair aircraft engines, auxiliary power units, propellers, rotor systems, power train systems, and associated airframe and systems-specific electrical components. We serviced, maintained and repaired aircraft fuselages; wings; rotor blades; fixed and movable flight control surfaces; and also bleed aircraft air, hydraulic and fuel systems. I was also trained to filled aircrew positions such as flight engineer, flight mechanic, loadmaster, dropmaster, sensor-systems operator and basic aircrewman. United States Ceremonial Honor Guardsman November 2007 to May 2010 Company Name － City , State 7th January 2008 Hand selected by Drill Instructors to serve two years in the Coast Guard Honor Guard stationed in Washington D.C. where I represented the Coast Guard in high profile events around the world. Setup Department Mechanic January 2005 to November 2007 Company Name － City , State Worked for for the largest motorcycle dealer/maintenance company in Reno Nevada. July 2005 I was in charge of three personnel to build and deliver new vehicles and repair and deliver used vehicles under strict time constraints. Job consisted of troubleshooting, ordering, and installing parts required for repair with maximum potential profit on used vehicles. Ensuring safety of new and used vehicles before delivery to customers. All customers receiving our products would receive a safety briefing and product demonstration before transferring possession. Accomplishments Michaels Reno Powersports   1st May 2006 promoted to quality control of Michaels Reno Powersports all products built before delivery to the customer. There were 0 safety violations since I was put in charge of quality control with 0 customer complaints unresolved for each individual product produced. Coast Guard Honor Guard   1st June 2008 promoted to head Body Bearer responsible for conducting and organizing a team of 6 that performed more than 61 funeral services for late Coast Guard Veterans in Arlington National Cemetery and around the nation. 8th August 2008 Promoted to the head of the Silent Drill Team responsible for organizing 25 people to perform at events around the nation. Coast Guard Aviation   Supported over 2,500 flights on the ground. Completed Fueling operations Specialist training. Accrued and logged 232.8 hours of aircrew flight time on the MH-60 Jayhawk. Successfully and safely completed 68 missions of various safety test flights, search and rescue missions, immigration interdiction, counter drug enforcement, location determination and surveillance Intel with and for the CIA. Deployed 14 times to various locations outside of the United States. Logged 237 Maintenance procedures and assisted in over 300 more including troubleshooting and identifying discrepancies and failures, corrosion inspections, preventative maintenance, servicing, weights, rotor balancing, vibration dampening, and remove/installs. Education and Training Bachelor of Science : Mechanical Engineering , 2018 University of Nevada Reno － City , State , USA Attended University of Nevada Reno for Mechanical Engineering with minor in UAV Technology. Currently in the second year of the degree. Completed Engineering I & II, Core Humanities requirements, Micro economics, and pre-calculus. Aviation Maintenance Aviation Maintenance School － City , State Completed 20 weeks of full time aviation maintenance school Aviation Engineering Ashford University － City , State , USA English Composition I & II, Adult Development and Life Assessment, Personal Dimensions of Education, Cultural Anthropology Associate of Science Truckee Meadows Community College － City , State , USA Private Pilot Ground School, Fundamentals of speech. Aeronautical Engineering Embry Riddle University － City , State , USA GPA: GPA: 3.74 1st October2014 Was accepted and started attending the University of Nevada Reno for Mechanical Engineering with minor in UAV Technology. Currently in the second year of the degree, I have completed Engineering I & II, Core Humanities requirements, Micro economics, and pre-calculus. Meteorology, and Computer Software Applications. Skills Quality Assurance of aircraft parts and subsystems Determining aircraft airworthiness Experience Troubleshooting and Repairing:   Aircraft engines Auxiliary power units Propellers & rotor systems Power train systems, and associated airframe and systems-specific electrical components Maintaining and repairing aircraft fuselages Wings, rotor blades, fixed and movable flight control surfaces Bleed aircraft air, hydraulic, and fuel systems ",23 " HR & SAFETY MANAGER Summary Human Resources Manager Certified Professional in Human Resources (PHR) Extensive background in human resources management, including experience in workforce planning and employment, human resource development, compensation and benefits, risk management, employee and labor relations, HR technology, global and international HR, talent management. Demonstrated success in negotiating win-win situations, strategic business management, talent management, and change management. HR Skills HR Strategic Planning Training & Development Performance Management Organizational Development Mediation & Advocacy Staff Recruitment & Retention Employee Relations Alternative Dispute Resolution (ADR) Benefits Administration Project Management Orientation & On-Boarding HR Policies & Procedures Employment Law FMLA/ADA/EEO/WC HRIS Technologies Experience HR & Safety Manager January 2013 to January 2014 Company Name － City , State Rapidly growing transportation, distribution, and warehousing company Serving the HR and safety needs of the organizations' various operations, while leading the change management and cultural transformation efforts to support continued growth and expansion. Key Results: Consolidated two small group medical plans with different plan years into a large group plan to maintain the same quality of health plan while saving the organization 75% on the year-over-year premium increase. Improved the benefit offerings by adding never before offered dental insurance, voluntary term-life insurance, a vision discount program, employee assistance program (EAP); while expanding the available short-term disability and accident insurance to all of the organizations' associates. Streamlined the unemployment and Ohio Bureau of Worker's Compensation (BWC) systems to create consistency and reduce costs. Site Supervisor (HR Generalist) January 2011 to January 2013 Company Name － City , State Providing HR support for the operations management team of the company's second largest revenue producing account, while also assisting the organization's staffing firm, and championing special projects for the HR department. Key Results:. Collaborated with the operations management team to recruit, train, and develop a high-performance work team to improve productivity by 70% and reduce turnover by 50% year-to-year, which helped to earn the account the recognition as ""Most Improved Account"". Led the development of a new performance evaluation form and process to improve the processing, tracking, and administration of annual performance reviews and performance management. Senior Bill Pay Support Associate January 2008 to January 2011 Company Name － State Commissioned Officer (NCO) January 1997 to January 2006 Company Name Served in various positions and locations throughout military career. Developed human resources responsibilities, including mentoring and counseling personnel, conducting medical and basic skills training and education, managing staff scheduling, and coordinating and documenting treatment. Within scope of this responsibility, also directed the personnel operations of 1,000-person medical company, including file documentation, plan monitoring, and processing and training and development documentation. Progressively assumed increasing levels of responsibilities, positions, and earned promotions ahead of peers. Key Results: Utilized Microsoft Access to automate previously manual documentation processing system for 1,000-person company, resulting in elimination of lost documents, communication breakdown and improved tracking of personnel activity. Served as unit Joint Commission and Accreditation of Healthcare Organization inspector and committee representative for an organization earning difficult-to-achieve 100% score on accreditation and maintaining it under 2-year tenure. Adapted formal standard operating procedures (SOP) through use of job and task analysis techniques; implemented resulting changes to enable flexibility within diverse environment, resulting in a 30-40% improvement rate and increased operational productivity. Received multiple medals of recognition from U.S. Army including: 3 Commendation Medals, 2 Army Achievement Medals, 1 Good Conduct Medal and various other decorations. Awarded Noncommissioned Officer of the Quarter, 109th Medical Battalion, Third Quarter 2003. Education Master of Science (MS) : Human Resource Management , 2016 Keller Graduate school of Management, Devry University － City , State Human Resource Management Bachelor of Science (BS) : Human Resource Management Franklin University － City , State Human Resource Management Worked concurrently during college as a Medical Assistant/Phlebotomist and Bill Pay Support Associate. Of Note ",0 " CUSTOMER ADVOCATE Career Overview Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. I have over 15 years of experience in retail, real estate, medical, insurance and sales customer service. Core Strengths Strong organizational skills Seasoned in conflict resolution Sharp problem solver Energetic work attitude Large cash/check deposits expert Customer service expert Telephone inquiries specialist Invoice processing Adaptive team player Telecommunication skills Accomplishments Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Quality Communication   Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers. Computed Data Reports   Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Sales   Consistently generated additional revenue through skilled sales techniques. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Multi-tasking   Cashiered with two cash registers at once in tandem to maximize customer flow. Database Maintenance   Assisted in the managing of the company database and verified, edited and modified members' information. Work Experience CUSTOMER ADVOCATE March 2010 to January 2011 Company Name － City , State Responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner * Spending approximately 90% of the scheduled time on the phone according to business need,customer service* Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease ManagementDuties include Medical Claims Billing & Coding, Medical Benefit Quotes* Conducting research,as well as a vast knowledge of medical terminology and anatomy* Data entry and typing * Interpersonal, verbal and written communication skills.* Analytical and organizational skills and independent decision making skills. CUSTOMER SERVICE AGENT March 2002 to September 2002 Company Name － City , State Greet and check-in passengers* Check-in passenger baggage* Assist passengers with misplaced baggage* Verify passenger departure documentation* Assist unaccompanied minors (UMs)* Comply with all security requirements* Reschedule passengers with flight interruptions* Assist passengers on arriving international flights* Documentation for all international departures* Produce all required, work-related documentation* Monitors (CRTs) and keyboards for passenger processing (carrier supplied)* Carrier specific reservation/ticketing software * scales for weighing passenger baggage * Ticket and baggage tag printing equipment. PATIENT CARE ASSISTANT TECHNICIAN October 2000 to December 2000 Company Name － City , State Provide basic patient care including Assisting with patient care, planning and assessments including - recording vital signs, height, weight, input output, collect and test specimens, report and record patient's condition and patient treatments.* Check deliver food trays, assist with feeding the patient if necessary, and refill water and ice* Assist patients with their mobility - turn and positioning, do range of motion exercises, transferring patients to and from wheelchair, assist with ambulation* Discontinuation of IV's, Clean and Irrigate lacerations Set up Rapid Infuser, Heptafiler Setup* Answer phones * Locate equipment * Transport Non Critical Patients and Assist with Critical Patients* Foley Catheters Dressing Changes and Feed patients assist with Comfort Measures / Safety Measures* Attend to the Psyche patients and Escort patients to treatment areas, Clean Rooms, Collect specimens, Chest Tube Setups Relieve MR's, Clinitech Documentation and collection Change Sharp boxes and O2's * Decontamination procedures * EKG's, Assist with O2 delivery, Clean Instruments and Post-Mortem Care* Copy charts for admissions Splint Assistance, Suction, Crutch Walking Instructions and Adjustments take Vital Signs * Assist with Pelvic Exams perform Phlebotomy. Educational Background Patient Care , 10/2000 Maric College － City , State , USA GPA: GPA: 3.0 GPA: 3.5 GPA: 3.0 GPA: 3.5 Cum LaudeRelevant Coursework, Licenses and Certifications:PATIENT CARE ASSISTANT TECHNICIAN / CERTIFIED NURSES ASSISTANT : Paraleglal , 2004 Penn Foster － City , State , USA Skills anatomy, basic, Billing, call center, charts, Interpersonal, CA, customer service, Data entry, decision making, delivery, Documentation, EKG's, medical terminology, Monitors, organizational skills, Paralegal, Assist patients, PATIENT CARE, Phlebotomy, positioning, Coding, range of motion, research, Safety, SAN, Collect specimens, TECHNICIAN, telephone, phone, Answer phones, typing, take Vital Signs, recording vital signs, weighing, written, written communication skillsProfessional and friendlyCareful and active listenerStrong public speakerMulti-tasking ",4 " OCCUPATIONAL THERAPIST Professional Summary Highly motivated and accomplished Business Professional with 10+ years' experience in providing leadership and management to diverse teams while facilitating strategies for growth and profitability. Comprehensive experience in multiple aspects of business operations, project management, regulatory compliance, customer satisfaction, staff training and procedure development/implementation. Leads by example as a tenacious, trustworthy, approachable, and results driven team player with adept communication and problem solving abilities. Areas of Expertise Operational Management Computer Skills Client Development Project Management Program Development Finance Analysis Training & Development Customer Service Organizational Development Presentation Skills Excellent Communication Skills Business Management skills Computer Expertise - Electronic Medical Records, MS Word, Excel, Access, Publisher, PowerPoint, Outlook, QuickBooks Problem Solving - Proven ability to troubleshoot and develop creative, innovative solutions to business challenges; successfully manage change for improved performance and efficiency Management by Mentoring - Noted for ability to motivate performance, communicate strong messages, nurture partnerships, and deliver significant sales growth. History of successful health care leadership, sales and project management Business Operations - Outstanding accomplishments in business startup, turnaround, and financial/operational management across diverse industries, reinvigorating organizational infrastructure, inventory, technologies, processes and financial measurement systems Customer & Personal Service - Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Skills Work History Occupational Therapist , 02/2014 to Current Company Name – City , State Prescribing and implementing occupational therapy services to pediatric population of 0-21 yrs. Administering and interpreting evaluation needed for treatment of fine, oral, and gross motor skills and sensory dysfunction. Prescribing, Fitting, and training of medical devices for disabled persons. Senior Director of Operations , 07/2008 to 09/2013 Company Name – State Responsible for the operational oversight of ancillary services product line; including home health, outpatient rehabilitation, private duty nursing, skilled nursing, and premium programs, within multiple regions encompassing direct supervision of regional directors of operations, home health administrators, sales and marketing, recruitment teams, compliance, and in direct supervision of over 200 plus employees.  Directed multi-site branch office operations in compliance with all federal and state regulations.  Established policy and procedure standards focused on quality improvement and best demonstrated clinical practice.  Led region in multiple deficiency free Medicare surveys to include home health, rehab agencies, skilled nursing facilities. Led a team responsible for the development of start -up home care agencies and rehab agencies.  Monitored and directed the development, implementation, and maintenance of therapy and home health in senior living communities and home care agencies in multiple states.  Increased gross revenue from $250,000 to 4 million annual from 2010 to 2013  Improved home health penetration throughout owned and managed senior living communities from less than 5 percent to 16 percent   Achieved same store gross margin growth of 6 to 10% in therapy and 25% in home care.  Healthcare Coordinator , 01/2004 to 01/2008 Company Name Prescribing and implementing occupational therapy services to adult and geriatric population. Administering and interpreting evaluation needed for treatment of overall wellness, physical dysfunction, gross motor, endurance, memory, muscular, and sensory dysfunction. Management of staffing, team building, caseload development, integrations, and compliance. Building Bridges Therapy and Learning Centers Co-Owner, Therapy Director, and Occupational Therapist Created strategies to enhance company deliverables for clinicians, generating additional revenue streams to capture new customers, increase market share and increase customer satisfaction. Management of client services. Caseload development, marketing of services, orientations or new employees, financial oversight and analysis. Development and implementation of Sensory, Oral Motor, Low Vision programs for child under 21 yrs. Prescribing and implementing occupational therapy services to pediatric population of 0-21 yrs. Administering and interpreting evaluation needed for treatment of fine, oral, and gross motor skills and sensory dysfunction. Prescribing, Fitting, and training of medical devices for disabled persons. Regional Director , Responsible for all operational, philosophical, and technical training and program development in Home Health, Outpatient, Hospice, and Skilled Nursing settings. Provide education on company policies, procedures, rules, regulations, therapeutic processes, financials, management tools, management approaches, & documentation. Conduct presentations on models and theories that support the services, culture, and best practices of the organization. Provide a rolling mentorship for clinicians and managers within the organization. Development and education on therapeutic and wellness interventions and programs in order to provide the best quality of care in the industry. Development and Presentation of AOTA Accredited CEU programs: Balance, Low Vision, Urinary Incontinence, and Dementia Management. Training and Implementation of Digital Documentation systems for all product lines nationwide. Education Bachelor of Science : Occupational Therapy , 5 2004 Midwestern University - City , State GPA: Graduated Suma Cum Laude GPA: 3.6 Occupational Therapy Graduated Suma Cum Laude GPA: 3.6 Most Distinguished Student, MWU, Class of Masters of Business Administration : Healthcare Management , 6 2014 University of Phoenix - GPA: Phoenix Arizona Graduate Magnum Cum Laude GPA: 3.89 Healthcare Management Phoenix Arizona Graduate Magnum Cum Laude GPA: 3.89 Graduate Certificate in Accounting/CPA Exam Candidate : 3 2015 Skills Accounting, acquisitions, art, Balance, Bridges, Business Operations, business plan, Oral, CPA, client, customer satisfaction, Documentation, financials, financial, team building, Leadership, Director, marketing, market, memory, mentoring, mergers, network, Nursing, policies, presentations, processes, program development, quality, Recruitment, reporting, Sales, Staffing, strategic, technical training, Vision ",6 " HEALTHCARE EFFECTIVENESS DATA AND INFORMATION SET COORDINATOR (HEDIS) Career Focus Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support. Responsible Office Manager versed in mediating employee conflict and running efficient daily business operations. Effective Organization and Communication Skills / Master New Concepts Quickly / Initiate Document Control and Processing Information / High Level Customer Service and Detail Oriented / Report Composing and Document Presentation / Thorough Investigation and Monitoring / Patrol and Crowd Control Access Core Qualifications Microsoft Office Suite expert People-oriented Organized Exceptional communicator Deadline-oriented Schedule management Report analysis Medical terminology Experience Healthcare Effectiveness Data and Information Set Coordinator (HEDIS) 08/2013 to Current Company Name City , State Healthcare Effectiveness Data and Information Set Coordinator (HEDIS). Educate and inform members about past due clinical services that improve member health outcomes and increase Health Plan HEDIS rates. Make outbound calls to members; providing assistance with obtaining services by assisting with appointment scheduling, arranging transportation, and conducting reminder calls and/or emails. Conduct HEDIS provider chart request calls and faxes to support medical record capture for HEDIS supplemental data review and abstraction. Record and document all member and provider outreach activity using Microsoft Office Suite applications and web-based technology. Review member Health Plan eligibility using Georgia's Medical Management Information System (MMIS). Review member claims data to determine need for services using the Health Plan proprietary information system. Identify and refer members to internal programs and services like Case Management and Disease Management. Maintain strict confidentially and ensure compliance with Health Insurance Portability and Accountability ACT (HIPAA) during all outreach activities. Managed incoming and outgoing calls for busy medical office. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Scheduled and confirmed appointments for entire management team. Loss Prevention/Security Officer 12/2011 to 02/2013 Company Name City , State Partnered with local store management to meet strategic loss prevention objectives. Executed internal and external surveillances using state-of-the-art detection and investigation systems. Prepared data for property and damage reports, recording malfunctioning of facility equipment, and attended weekly staff meetings to discuss the damage reports. Detected and apprehend shoplifters, processing and recovering of merchandise, prepared case reports on theft details and maintained an effective relationship with local law enforcement agencies. Represented Macy's in court proceeding related to apprehensions and ensured high execution of company security measures designed to control store and shrink. Developed staff training for designated stores. Security Officer 07/2010 to 10/2011 Company Name City , State Patrolled designated areas watching for unusual conditions that create security concerns or safety hazards. Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain premise security. Investigated, prepared reports, and maintained written logs on accidents, incidents, and suspicious activities. Answered telephone calls, taking messages, and answered questions providing information during business and non-business hours. Observed departing personnel to protect against theft of company property and ensured authorized removal of property was conducted within appropriate client requirements. Account Receivables/Administrative Assistant 07/2007 to 10/2008 Company Name City , State Investigated discrepancies, issued debit memos, reviewed aging balance reports to identify past due accounts, collection calls, and month-end close activities. Accounts receivable reconciliations; utilized collection screens to quickly analyze account and met department goals by reducing delinquency and controlling losses at a considerably high margin. Fielded all calls on 12- line multi phone system, responded to email and fax inquiries, managed mail and client trafficfor the body shop, upgraded office filing system for improved efficiency in locating customer files, handled all official company correspondence, analyzed and reconciled all final billing statements to ensure the correct amount of funds were collected and applied before file closeout. Displayed excellent interpersonal skills and phone manner during interaction with insurance agents, co-workers, and the public. Calculated time cards for department employees in preparation of submitting payroll, collected and applied all funds received from various insurance companies such as State Farm, USAA, Allstate and Geico to the appropriate client auto claim accounts in a timely manner. Detention Specialist 07/2002 to 10/2005 Company Name City , State Supervised Central Control and Tower Controls in the Detention Center. Completed intake and release of detainees. Interacted with defendants, attorneys and the general public, providing them imperative information. Processed accounting functions of paperwork in the Bonding Department. Performed other duties as assigned. Answered incoming/outgoing calls on the switchboard regarding inmates' custody issues and guided them by resolving their predicaments. Probation Case Specialist 07/2000 to 12/2001 Company Name City , State Retrieved criminal records to update history with new charges and probation status on various specialty systems. Maintained statistical data concerning case processing activities for three probation officers and performed various financial transactions. Performed other duties as assigned to include handing all incoming/outgoing calls from magistrate court judges, attorneys, probation officers and the general public. Experience Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Data Reporting   Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given. Document Organization   Developed and created effective filing system to accelerate paperwork processing. Medical Records   Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system. Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Education Certified Medical Office Assistant : Medical Administration 2009 Kennesaw State Continuing Education City , State , USA •Medical Office Receptionist/Support Specialist, Patient Scheduling, Medical Records/Documents, CMS 1500 Medical Billing, Medical Terminology/Basic Anatomy and Physiology, Specialized Billing/Reimbursement, Business Skill and Management, 80 hour Medical Externship at WellStar Medical Center, Certified CPR w/AED Skills Accounts receivable, Administrative Assistant, Basic Billing, CMS, excellent interpersonal skills, CPR, email, faxes, filing, law enforcement, loss prevention, Medical Billing, Medical Terminology, Microsoft Office Suite, Management Information System, payroll, safety, Scheduling staff training, switchboard ",6 " CLINICAL AND DATA OPERATIONS SUPPORT ANALYST Summary Creative and Innovative professional driven to launch a career in teaching. Brings valuable experience from the legal and clinical research fields. Summary of Skills Excellent research skills Detail oriented Meticulous attention to detail Excel spreadsheets Strong problem solver Human resource laws knowledge Data collection and analysis Analytical thinker Creative problem solver Performance metrics specialist Strong work ethic Good written communication Exceptional communication skills Strong presentation skills Strong research skills Microsoft Word, Excel, PowerPoint Database management Strong communicator Report analysis Employee training and developmentBusiness process improvement Professional and mature Articulate and well-spoken Strong problem solver Works well under pressure Accomplishments Bachelor of Arts in Criminal Justice, Emphasis in Legal Studies, Cum Laude, 3.63 GPA May 1999. Member of the Golden Key National Honor Society Associates Degree in Liberal Arts, 4.0 GPA. Member of Phi Theta Kappa International Honor Society, Member of the Golden Key National Honor Society 4.0 GPA, Member of the Phi Theta Kappa International Honor Society Experience Company Name December 2012 to Current Clinical and Data Operations Support Analyst Home-based Support the development and delivery of key performance indicators and metrics and the provision of them on a monthly basis. Create dashboards using Oracle Business Intelligence Tools Create reports using Oracle Answers to produce monthly metrics. Build eRoom databases for tracking critical document package reviews. Responsible for exporting databases and providing monthly dashboard analysis. Provide support for reviews of financial and operational performance through the provision and analysis of data from ICON's systems. Work closely with the Global Director, Study Start Up Leads to support global consistency, focus and development across the SSU Lead function. March 2008 to February 2013 Executive Management Assistant Design presentation Tools using Excel and Powerpoint. Modify tools based on sponsor needs. Conduct training sessions globally on how to use tools and present data. Executive Management Assistant- 03/08 to 02/13 Created multiple databases across many eRooms for the purposes of tracking, analyzing and reporting quality issues, governance compliance, sponsor feedback, audit findings and responses. Responsible for pulling data from CTMS and Planview via Business Objects and OMR, analyzing and presenting results to Sr. Mgmt. Assist with report generation and preparation for Sponsor audits. Liaise with multiple departments such as accounts payable to resolve employee, team compliance issues. Trained and assisted employees on various company applications, expense reports and all Microsoft Office applications. Worked with Report Developers to create ad hoc reporting to meet the needs of Sr. Mgmt Prepared on a regular basis a suite of metrics via bar graphs and PowerPoint presentations for Sponsor Quality Management and Joint Operations Committee meetings. Deployed surveys and compile data in eRoom database. Responsible for tracking promotion eligibility of all US Clinical Operation employees, obtaining recommendations, notifying management of finalized promotions and salary increases. Company Name May 2006 to September 2007 Executive Associate, General Counsel, Labor & Employment Company Name September 2007 to March 2008 Sr. Administrative Support Associate, General Counsel City , State Managed a high-volume workload within a deadline-driven environment. Identified process improvement opportunities and implemented changes to gain operational efficiencies within department. Developed and maintained complex spreadsheets. Maintained data sources for departmental records and management information reporting. Provided information in support of complex requests for department projects, programs and events. Handled all aspects in planning and carrying out regular training events for client education. Supported development and modification of presentations. Collected data and generated management information reports and graphics. Provided comprehensive support services and routine analysis to unit. Assisted in various types of departmental project, including companywide initiatives. ◦ Using Microsoft SharePoint created department website for posting secured self-service resources for client use and to facilitate collaboration on documents and projects. ◦ Responsible for maintaining,monitoring and updating site content and security groups. Education The University of Texas at San Antonio 1999 Bachelor of Arts : Criminal Justice, Legal Studies City , State , US The University of Texas at San Antonio, 1996-1999 Bachelor of Arts in Criminal Justice, Emphasis in Legal Studies, Cum Laude, 3.63 GPA, Southwest Texas Junior College 1996 Associates : Liberal Arts Southwest Texas Junior College, Texas, 1995-1996 Associates Degree in Liberal Arts, 4.0 GPA. Member of Phi Theta Kappa International Honor Society, Member of the Golden Key National Honor Society. Cape Fear Community College 1995 City , State , US Cape Fear Community College, Wilmington, North Carolina, 1994-1995 4.0 GPA, Member of the Phi Theta Kappa International Honor Society. Certifications Certified Microsoft Office Specialist - Microsoft Office Word 2003 Certified Microsoft Office Specialist - Microsoft Office PowerPoint 2003 Certified Microsoft Office Specialist - Microsoft Office Excel 2003 Certified Microsoft Office Specialist - Microsoft Office Outlook 2003 Affiliations UNITED AUTOMOBILE SERVICES ASSOCIATION (USAA) Presentations Prepared on a regular basis a suite of metrics via bar graphs and PowerPoint presentations for Sponsor Quality Management and Joint Operations Committee meetings Skills Basis, Databases, Metrics, Operations, Training, Accounts Payable, Audit, Audits, Database, Excel, Governance, Microsoft Office, Ms Office, Planview, Powerpoint, Business Intelligence, Leads, Oracle, Associate, Administrative Support, Data Sources, Microsoft Sharepoint, Posting, Process Improvement, Security, Sharepoint, Excel 2003, Microsoft Excel, Outlook, Outlook 2003, Microsoft Powerpoint, Powerpoint 2003, Word, Word 2003 ",13 " PASTRY CHEF /SERVER Summary My main goal is to ensure that procedures are followed for seating and serving guests. Make sure that all staff act in a way that promotes guest satisfaction and handle any issues or complaints. It will be my pleasure to design and implement training for servers, bussers, hosts, baristas, and bartenders:L this training will involve raining on menu items, as well as ""shadowing"" other servers to learn the restaurant's procedures and standards. additionally, I will work side by side with the kitchen manage rand team to assist with the restaurant's cost controls by helping develop systems to manage product waste, labor costs, and breakage. Also I will oversee the facility upkeep, ensuring that the front of house areas are clean and meet restaurant standards while arranging that repairs are made in a timely manner and I will facilities maintenances needed. Highlights Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Energetic work attitude Inventory control familiarity Courteous demeanor Top sales performer Customer service expert Adaptive team player Opening/closing procedures Accomplishments Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Computed Data Reports   Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Experience Pastry Chef /Server May 2014 to September 2015 Company Name - City , State Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.Consistently produced exceptional menu items that regularly garnered diners' praise. Line Cook March 2013 to March 2014 Company Name - City , State Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations.Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Dishwasher April 2012 to November 2012 Company Name - City , State Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Maintained system of control for storage temperatures and proper functioning of kitchen equipment Customer Service Rep September 2012 to December 2012 Company Name - City , State Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach. Catering Assistant/Server January 2007 to January 2008 Company Name - City , State Accepted payment from customers and made change as necessary.Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beveragesCleaned bars, work areas, and tablesAssisted diners with seating as needed Customer Service Representative March 2004 to November 2007 Company Name - City , State Assigned as point person to plan event logistics for trade show resulting in over $250,000 in revenue. Effectively cross trained in processing freight, vendor relations, administrative support, event set up/break down and logistics planning. Shift Manager January 2001 to January 2003 Company Name - City , State Promoted within 1 month to shift manager supervising 20+ employees. Managed daily restaurant operations, created staff schedules, tracked/reviewed inventory, cross trained staff, closed out cash drawer, ran sales reports. Volunteer Experience:. Southwest Behavioral Health- Provided approximately 50 meals daily for Homeless Outreach Program Completed 16 week training on serving the practical or emotional needs of victims following traumatic events victim's rights, support during the criminal investigation, information and referral to community resources. COMMUNITY KITCHEN STUDENT Company Name - City , State Selected to participate in foodservice training program Developed knife skills Exposure to all aspects of kitchen operations Maintained all food and non-food storage areas including walk in and reach in coolers, walk in freezer, pantry, and paper room Provided on-site catering events Ensured quality control standards Completed Professional Cooking curriculum Properly received food supply and ensured product safety Assisted Chef Instructor with crew supervision and all aspects of production Collaborated with students and instructors to develop menus Learned proper cooking techniques for all Leading Sauces Experienced in all cooking methods Southwest Behavioral Health- Provided approximately 50 meals daily for Homeless Outreach Program. Education Associate of Science Degree : Social Science Studies Administrative Justice Studies , 2012 Mesa Community College - City , State Social Science Studies Administrative Justice Studies St. Mary's Food Bank Alliance- Community Kitchen Certifications National Restaurant Association ServSafe Manager Certification Maricopa County Food Handlers Card Adult CPR & First Aid Fire Safety Certification Skills Administrative Assistant, administrative support, Behavioral Health, Conflict Resolution, Cooking, CPR, Customer Service, special events, First Aid, Goal Setting, Instructor, inventory, Team Development, logistics, Marketing, Excel, Microsoft Office, Payment Processing, quality control, Reporting, restaurant operations, Safety, selling, Sales, sales reports, supervising, supervision, Type, Vendor Relations, Workshops ",14 " SALES Summary Account Manager focused on maximizing sales by managing all accounts systematically and logically. Believes consistency and dedication build the most successful business partnerships.   Excel  at building a loyal customer base to achieve both short and long-term organization sales goals. Highlights Superior communication skills Cheerful and energetic Effective team player Staff training and development Resolution-oriented Dependable and reliable Accomplishments Responsible for training new employees in all aspects of distribution and sales. Ensured one hundred percent compliance with all company rules and regulations. Established new accounts and client interaction. Monitored sales goals and expectations for multiple brands. Improved product placement at both on premise and off premise accounts. Managed quality assurance for all products within distribution. Maintained files for all individual accounts and products. Increased sales through effective customer communication. Experience Sales September 2008 Company Name － City , State Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. Consistently met and exceeded department expectations for productivity and accuracy levels. Recommended and helped customers select merchandise based on their needs. Informed customers about sales and promotions in a friendly and engaging manner. Answered customers' questions regarding products, prices and availability. Collaborated with colleagues to exchange selling strategies and marketing information. Collaborated with members of other departments to complete sales transactions. Shared product knowledge with customers while making personal recommendations. City Manager April 2008 to September 2008 Company Name － City , State Successfully managed the activities of 12 team members. Developed, implemented and monitored programs to maximize customer satisfaction. Interviewed, hired and trained new quality customer service representatives. Addressed negative customer feedback immediately. Resolved customer questions, issues and complaints. Coordinated with airport vendors regarding fueling and catering logistics. Determined flight close-out times and completed and verified flight forms. Senior Corporate Travel Consultant September 2017 to April 2008 Company Name － City , State Planned travel arrangements for 200 executives and staff. Received and screened a high volume of internal and external communications, including email and mail. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Passenger Service Agent January 1995 to September 2007 Company Name － City , State h Communicated with customers daily h Committed to the assistance and support of others while maintaining a cheerful and helpful attitude h Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities h Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels h Dealt tactfully and effectively with difficult customers h Experienced in both customer service and supervisory positions h Worked closely with the inflight, flight dispatch, maintenance, and customer service departments through the operations positon to meet the needs of the customers h Experienced in handling emergencies, flight delays, diversions, and other related incidents h Handled incoming and outgoing communications, aircraft flight guards, and initiated overdue actions h Handled time-sensitive freight, general goods, hazardous materials, and government shipments h Successfully completed civil aviation security course conducted by FAA h Assured flight safety during winter operations through deicing certification and training. Education Communications West Virginia State University － City , State 2002 United States Air Force Air National Guard － City , State Received Honorable Discharge from service Communications George Washington High School － City , State GPA: Assisted with organizing and participating in various community service projects Involved in several athletics programs Assisted with organizing and participating in various community service projects Involved in several athletics programs Skills Air Force 2, attention to detail, interpersonal and communication, communications skills, Oral Communication, creative problem solving, Customer Relations, customer service, government, innovation, Inspection, Leadership, materials, Problem Solving, Public Safety, Public Speaking, Quality, Safety, sales, supervisory, Supervision, technician ",10 " IT CONSULTANT Professional Summary Support Engineer with Public Trust Clearance and 10 years of Information Technology experience in installing, maintaining, and repairing hardware, software, and networks. Work well independently, or in a group setting providing all facets of server, computer and network support. Fluent in Spanish. Core Qualifications Technical Hardware: Windows, Macintosh, IBM, Dell, Toshiba, Sony, HP, Cisco routers, switches, network printers Operating Systems and Networks: Windows 8.1, Windows 8, Windows 7, Vista, Windows XP, 2000, 98, Windows Server 2008, 2003, Linux, TCP/IP, DNS, DHCP, FTP, VPN; OS X Lion and Mavericks Applications /Software Tools: Microsoft Office 2010, 2007 & 2003, Visio, Adobe Acrobat, Photoshop, Lotus Notes, Symantec Ghost, Symantec PC Anywhere, Dameware, McAfee Antivirus, ImageX, Trend, Putty, WebEX, Westlaw, Parallels Desktop, Microsoft Virtual Server 2005, VM Infrastructure Client, Juniper & Cisco VPN Medical Applications: Casetrakker, eClinicalWorks Databases: Access and MySQL Ticketing Systems: Service Manager, Remedy, Heat, Altiris, Jira Experience September 2014 to November 2014 Company Name City , State IT Consultant Developed plan for network management platform for release software upgrades for SevOne customers, to include procedures and scripts for backup, high availability continuity of polling during upgrade, and data stitching upon completion. Backed up data, restored solutions and data migrations for hardware refresh, cluster migrations and cluster re-alignment projects with customers. Actively contributed to the consistent improvement in processes and scripts/automation in delivery of services. Troubleshoot issues on Linux servers, Apache Web Server, MySQL, PHP and automation scripts for SevOne clients. November 2011 to September 2014 Company Name City , State Systems/Test Engineer Contractor for U.S. Immigration and Customs Enforcement at Department of Homeland Security. Provided tier 1-3 technical and application support for 60 headquarters staff and 900 remote medical staff users. 2,000 website users with account creation, updating of accounts and issues with website. Administered and performed account creation, deletion, permissions and configuration for Medical Applications (Casetrakker and eClinicalWorks) and also related network accounts in Active Directory. Tested Casetrakker medical software to identify root causes, verify reported problems or validate and verify resolved issues. Setup user accounts, rights, security, systems and network groups with appropriate system and network privileges. Coordinated action with local ITFO's to resolve issues that required escalated issues. Performed peripheral and software installations and upgrades on Servers and Desktops including testing of peripheral integration with eClinicalWorks and testing of new eClinicalWorks builds. Traveled to field sites to as Lead Engineer for deployment, migration and desktop refreshes to new network. Maintained IT hardware and peripheral inventory storage. Developed and maintained test cases, create test data and gather results and/or statistics to allow for analysis of issues, leading to satisfactory resolutions. Run 3rd party tools such as CDS admin to test workstations and Mid-Tier Diagnostics. Tested and provided technical support to local and Field Case Managers users for medical-related applications; eClinicalWorks, appointment scheduling software, and various databases. Maintained configuration management, IT procurement and maintenance renewal documentation. Created and updated network diagrams using Microsoft Visio to provide for presentations. Installed, configured, and supported virtual machines in VMware Vcenter. August 2008 to November 2011 Company Name City , State Systems Administrator Provided tier 2 - 3 level support for 400 local end users and 150 remote users. Performed computer and user account creation, deletion, and configuration in Active Directory. Hardware installation and maintenance of workstations, servers, and networking equipment. Imaged computers and laptops using Ghost and ImageX. Administered Symantec VERITAS Backup Exec to make sure backups are successful and change tapes. Installed and configured Windows Server 2003 & 2008. Administer Blackberry Exchange Servers; Reset passwords, wipe blackberry data. Installed Blackberry software and setup Blackberry phones and IPADS for end users. Configured and troubleshoot network printers on a LAN. Performed LAN/WAN troubleshooting on any network. Coordinated new desktop equipment deployment and manage loaner hardware pool. Created and configured VMs (Virtual Machines) and allocate corresponding system resources as required. Installed, configured current and future versions of TCP/IP networking and remote access software:VPN, iPASS, Citrix. Lead and managed small projects locally such as Microsoft 2007 SCCM deployments in a small-scale global environment of 50 users. Deployed, evaluated and tested new software in production environment. Provided recommendation and if necessary implemented planning and assistance upon testing completion. January 2008 to April 2008 Company Name City , State Analyst (Contractor) Resolved application and technical issues for 3,000 customers needing assistance on HopOne Internet Services. Server hardware up/downgrades for 3,000 servers. Setup user accounts, rights, security, systems and network groups with appropriate system and network privileges. Server reboots and re/installs for Windows and different versions of Linux such as Fedora, Ubuntu, CentOS, and Red Hat. Setup cables, server racks, router and switches in the data center. Utilize a variety of monitoring tools and network element management systems to triage, troubleshoot and remotely repair problems. October 2007 to January 2008 Company Name City , State Helpdesk Analyst (Contractor) Responded to telephone calls, email and personnel requests for technical support for Department of Defense. Troubleshoot desktop, server, LAN/WAN, hardware and software for 2,000 remote users and 80 local users. Implemented file backups and configured systems and applications. Dispatched technicians and maintain track of tickets. Maintained network printers, laptop & desktop computers along with the associated peripherals. June 2007 to October 2007 Company Name City , State Project Team Lead (Contractor) Managed, lead, and served as Tier 2 escalation support for 11-15 technicians on a daily bases with hardware/software issues on Windows Server 2003. Provided Service Level Agreements and technician deliverables to make sure they were met. Created and posted reports to Access database with information on types on installations, dates, inn codes, technicians, and whether sites were completed or aborted. support of management initiatives to improve services, add value or reduce cost in line with the business goals. Resolved local IT support for hardware and software problems, including end user desktops, laptops and blackberry phones. Troubleshoot and configured network printers and replace maintenance kits. October 2006 to June 2007 Company Name City , State Data Analyst (Contractor) Participated in the development of configuration protocols, requirements/design documentation and definition of medicare test cases. Ensured that project data, data listings/transfer and reports were reviewed and corrected. Refined Access database reports to extract selected data that is useful for creating a monitoring plan. Analyzed state process and collaborated with hospital clinical staff to identify business and functional requirements. Responsible for Tier 1-2 hardware, software and network support to 100 medical staff. Use database tools (Microsoft Access), programming/scripting languages (SQL), spreadsheets (Excel) and word processing (Word) to run queries for data. June 2005 to June 2006 Company Name City , State Document Analyst Built and executed data queries via Access and SQL to identify trends and resolve data issues for Department of Transportation. Provided accurate and appropriate interpretation of data, applying knowledge to evaluation, analysis and interpretation of data. Transferred and manipulated existing data to edit current information or proof read new entries in Access database for accuracy. Deployment, configuration and technical support for desktops and laptops for 100 end users. Reviewed reports created by consultants as part as the QA process to maintain a 95% or better score. November 2004 to May 2005 Company Name City , State Contractor Provided Tier 1 technical support to 300 end users with hardware, software, and application problems. Installed, upgraded, and maintained desktop and portable computer hardware, software, printers, and peripherals. Updated and maintained the automated recall information system using Access database. Handled between 30-40 incoming calls on a daily basis, created tickets and gathered information to resolve or escalate technical issues. Education Stratford University City , State , US Associate of Applied Science : Network Management and Security Stratford University, Woodbridge, VA Associate of Applied Science in Network Management and Security, Graduated October 2014 Stratford University City , State , US Bachelor of Science : Information Technology, Network Engineering Stratford University, Woodbridge, VA Pursuing Bachelor of Science in Information Technology with Concentration in Network Engineering 10/2014 - Present Presentations Maintained configuration management, IT procurement and maintenance renewal documentation. Created and updated network diagrams using Microsoft Visio to provide for presentations Certifications New Horizons Computer Learning Center, Atlanta, GA CompTia A+ and Network Sunset Learning Center Red Hat System Administration I (RH124) Languages Fluent in Spanish. Skills Deployment, Maintenance, Active Directory, Testing, Workstations, Access, Technical Support, Printers, Blackberry, Windows Server 2003, Cases, Documentation, Test Cases, Backups, Lan, Lan/wan, Integration, Integrator, Backup Exec, Citrix, Exchange, Ghost, Hardware Installation, Networking, Production Environment, Remote Access, Symantec, Tcp, Tcp/ip, Veritas, Veritas Backup Exec, Vms, Vpn, Wan Troubleshooting, Security, Accounts And, Accounts In, Application Support, Change Management, Configuration Management, Databases, Engineer, Immigration, Inventory, It Procurement, Lead Engineer, Microsoft Visio, Of Accounts, Procurement, Scheduling, Scheduling Software, Statistics, Test Engineer, Visio, Vmware, Database, Sql, Qa, Qa Process, Data Analyst, Design Documentation, Excel, Medicare, Microsoft Access, Ms Access, Scripting, Word, Basis, Incoming Calls, Systems Integration, Acrobat, Adobe Acrobat, Altiris, Cisco, Comptia, Dhcp, Dns, Facets, Ftp, Juniper, Learning Center, Learning Centers, Lotus Notes, Microsoft Office, Microsoft Office 2010, Ms Office, Office 2010, Pc Anywhere, Photoshop, Remedy, Symantec Pc Anywhere, System Administration, Systems Administration, Virtual Machine, Virtual Server, Vm, Westlaw, Windows 7, Windows 8, Windows Server 2008, Windows Xp, Wise, Linux, It Support, Service Level Agreements, Team Lead, Data Center, Red Hat, Router, File, Helpdesk, Telephone, Apache, Clients, Migrations, Mysql, Php, Solutions, Web Server, Associate ",11 " HR CLERK Summary I am an ethical, team oriented and policy driven individual with experience in AP/AR, Human Resource Administration, Auditing, Documentation experience, Property Management (96 Units) and a vast number of computer skills. Highlights Accounts receivable professional Expert in customer relations Proficient in SAP Strong communication skills ERP (Enterprise Resource Planning) software Strong organizational skills Large cash/check deposits expert Customer service expert Invoice processing Telecommunication skills Active listening skills Energetic work attitude Courteous demeanor Accomplishments Research   Investigated and analyzed client complaints to identify and resolve issues. Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Training   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Scheduling   Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork. Multiple awards for performance. Computed Data Reports   Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Market Research   Interviewed clients via market research surveys to identify product issues and customer needs. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Research Conducted research which led to the development of Resident Retention ]. Experience HR Clerk 04/2015 to 06/2015 Company Name City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.(backup).Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents. Accounts Payable Clerk 02/2014 to 03/2014 Company Name City , State Receive and verify invoices and requirements and match purchase orders to invoice Prepare batches of invoices for data entry by matching invoices to correct vendor number Responsible for management of the weekly check mailings In charge of maintaining updated vendor files and file numbers Daily task includes the management of a customer service line (payment status, missing invoice, etc.) In charge of getting necessary documentation of Auditing Department. Accounts Payable Clerk 12/2013 to 02/2014 Company Name City , State Auditing of several months of Sprint bills to check for discrepancy in Plan rates. Preformed calculations, collected bills, analyzed charges and complete variances in Excel Spreadsheets. Completed and developed a procedure for the Auditing of Sprint Bills. AP/AR Clerk 07/2013 to 11/2013 Company Name City , State Executed accounts receivable reporting enhancements and reconciliation procedures.Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Verified details of transactions, including funds received and total account balances.Coded the general ledger and processed vendor invoice payments.Deposited third party checks, as well as monthly reserve transfers.Coordinated approval processes of all accounts payable invoices.Balanced batch summary reports for verification and approval.Researched and resolved billing and invoice problems. Accounts Receivable Accounts Receivable Specialist III 08/2000 to 06/2011 Company Name City , State Posted overhead invoices to appropriate general ledger accounts. Researched and resolved accounts payable discrepancies through invoice adjustments Coded and entered at least [50] invoices each day. Effectively managed a high-volume of inbound and outbound customer calls. Recognized for having no late fees or shut in's on company utilities Setup a Credit Card Process to ensure on time payment of utilities Assisted with New Vendor Setup Recipient of multiple positive reviews acknowledging dedication to excellent customer service Posted Cash and Completed Journal Entries Preform Debit and Credit Memo's Successfully implemented a scanning program to help with sox compliance. Apartment Manager/Leasing 08/1999 to 12/2000 Company Name City , State Tipton Management- Pine Lake Village Apartments Leased, Managed and Maintained 96% Occupancy Paid Bills by allocated Budget Completed move-ins and Move outs Got Painting and Sign bids (property rehab) Serve Evictions and filed Evictions Sent Letters out for Renewals and offered incentives for Renewals. Education BSBA : Human Resource Management 2011 CTU Online City , State , USA GPA: GPA: 3.95 Study Business Management with a emphasis on Human Resource Management. While enrolled I maintained a 3.95 G.P.A. and was also a school mentor to at risk students. Skills Accounts Payable Accounts Receivable Customer Service Microsoft Suite SAP Solomon Knowledge of Quickbooks ",0 " BUSINESS OFFICE MANAGER Professional Summary To obtain a full time position in Healthcare Environment where my 16 years of experience in the area of healthcare field, Customer Relations, Claims, Coding, Billing, Human Resources and Employee Management will be an asset. Licenses Bachelor's of Science in Health Administration , Certified Medical Billing Specialist Health Information Management Certificate Certificate in Electronic Medical Records Medical Office Admin Certificate Skill Highlights Microsoft Word and Excell, Medisoft Billing Software, CAD, ARCommand -Billing Software Medicare/Medical and all other Insurance/Private Billing. Advanced knowledge in HMO and Managed Care, Computer literate, quick and easy learning skills, Able to work under pressure. Excellent Organization Skills, Team Leader. High Typing Skills minimum of 70 + wpm.. Excellent Communication, Spelling, and Writing Skills High skills in business management and knowledge of supervising employees. Maintains strict confidentiality Knowledge of HMOs, Medicare and Medi-Cal Extensive anatomy/physiology knowledge Medical Manager Software Managed care contract knowledge Electronic Medical Record (EMR) software ICD-9 coding Neurology billing expertise Certified coding instructor CPT and HCPCS coding Internal medicine billing HIPAA compliance Medical billing software Strong planning skills Strong work ethic Team player with positive attitude Deadline-driven Good written communication Exercises good judgment Professional Experience January 2009 to Current Company Name City , State Business Office Manager Employee Management New hire training Hiring/ Termination Verbal and Written Notices Writing and implementing department Policies Management of Employee task assignments/follow-ups Customer Service for Patient Accounts Management Medicare and Medi-Cal, Insurance Appeals and Grevences Hearings with the State and Federal Judge CMS Updates and guidelines/trainings Setting individual employee Goas/Achieving Overseeing Patient Accounts to control Accounts Receivables Managing and overseeing Medical Records/Archived records to keep compliance CPT, HCPCS Coding Keeping employees updated on HIPPA Compliance Providing ongoing training and continuing education to my department employees Overseeing Accounts Receivables Working with Law Offices on Subpoena Requests Maintaining department accuracy and cash flow of the company January 2008 to January 2010 Company Name City , State Healthcare Administrator Working closely with the President and the Vice President City and County Licenses, Applications, Updates of Ambulance Vehicles adding/removing. EMT background check, DMV pull notice requests Making sure Employee files are updated with licesnses and necessary documents at all times Managing the Business Office, Medical Records Accounts Billable/Receivables Medicare/Insurance EOB's Contracts and Proposals Writing Company policies Updating the staff on HIPAA compliance Checking EMT paperwork to make sure they comply with the law Follow up with Dispatcher on calls Checking Dr's Orders for ambulance transportation of Dialysis Patients to make sure they qualify for the service. January 2000 to January 2008 Company Name City , State Business Office Supervisor Supervise the staff of Billing Department Bookkeeping Making sure everything is done by deadlines Follow up with staff to check completeness of their tasks Medicare, Medi-Cal, All Major Insurance Billing Making Contracts with all Major Insurance Companies EOB, Data Entry, Accounts Billable-Receiveable Medicare, Medicaid, Insurance Re-Bills/F/u Handled all the billing for 5yrs of two companies by myself Coding CPT and ICD-9 HCPCS Attending Medicare/Medi-Cal workshops and Updating of the Billing System. Writing Letters for Doctor's regarding patient's Medical Necessity to use Transportation/Ambulance Services Filling out Justification Forms w/medical necessity for Doctor's to sign for our dialysis patients and other non emergency calls. Making Justifications Forms for Medical Necessity on Excell Excellent knowledge in Word, Excell, ARCommand, TIS, Medisoft and other Billing softwares Overall Supervision of Ambulance Billig Department. Education and Training 6/13/2009 University of Phoenix City , State Bachelor of Scianence : Health Administration Health Administration 2005 LA Valley College City , State AA Degree : Program Chemestry Program Chemestry 1999 Concord College Certificate-Diploma Colorado *Medical Claims and Billing Specialist Ulysses S. Grant High School City , State High School Diploma 1993 ANC Computer School State , Armenia Certificate Computer High Educational Establishment *Microsoft Word, Excell, MS DOS Professional Affiliations 2006-2007 Honored Member of Cambridge of Who's Who Languages Armenian, Russian, English, Spanish. Skills Accounts Receivables, Ambulance, Billing, Billing System, Bookkeeping, business management, CAD, CMS, Excellent Communication, Contracts, CPT, Customer Service, Data Entry, Dialysis, English, Filling, Forms, Hiring, ICD-9, Insurance, law, Letters, Employee Management, Managing, Medical Coding, Medisoft, Excell, Office, Word, Microsoft Word, MS DOS, Organization Skills, Policies, Coding, Proposals, Speaking, quick, Reading, Russian, Spanish, supervising, Supervision, Team player, Transportation, Typing Skills, workshops, Written Additional Information AWARDS/RECOGNITIONS AND CERTIFICATES 1999 Science Fair- Honorable Mention 2000 Bronze Medal Recipient 2000 Community Centers, Inc. - On Job Training/Administrative Assistant 2001 Community Centers, Inc. - WIA Participation 2001 Certificate of Continuing Education in Management Skills 2004 Dean's List-LAVC 2005 Certificate of Completion Medical Services eTar Training by DHS 2006-2007 National Dean's List ",6 " FINANCE DIRECTOR Summary Marketing Manager accomplished in all aspects of campaign development, including copywriting and editing, list selection, email, social media marketing and production. Excited to grow with a company that is innovative, groundbreaking and revolutionary in the fields of journalism and social media. Education 2015 Bachelor of Arts : Journalism Southern Illinois University － City , State , US 2012 Associate of Arts : Creative Writing Lincoln College － City , State , US Leadership Experience Advocate , Sisters Interacting Successfully August '12 -'14 Center of Inclusive Excellence, Southern Illinois University   Mentor minority freshman women through their first year at the University Create programming that would aid in the esteem and retention of SIS participants Liaison between first year students and resources on campus. Vice President , Blacks Interested in Business August '13 - '14 College of Business, Southern Illinois University Managed the progress of committee chairs, while maintaining positive professional relationships with other organizations on campus. Serve as contact personal for the Minority Student Leadership Council. Speaker of the House during service events Created events that expanded beyond the College of Business into the Communications Department.   Finance Director , Minority Student Leadership Council October '12 Southern Illinois University Liaison between Blacks Interested in Business and the Council. Created fundraising events to sponsor annual conference Allocated the councils finances to different committees for a productive annual conference Ensured financial responsibilities were being met on a weekly basis. Advocated for the council for funding from the university , raised $2000.   Fundraising Director , Blacks INterested in Business August '12 College of Business, Southern Illinois University Created Black Businessmen Banquet, that honored minority entrepreneurs from Carbondale, IL. Hosted product sales of merchandise for the organization. Created the 5 Points Program, which awarded finances to other organizations on campus that accomplished the 5 major points of B.I.B without hesitation. Experience 10/2012 Finance Director Company Name － City , State Liaison between Blacks Interested in Business and the Council. Created fundraising events to sponsor annual conference Allocated the councils finances to different committees for a productive annual conference Ensured financial responsibilities were being met on a weekly basis. Advocated for the council for funding from the university , raised $2000. 08/2012 to Current Advocate Company Name － City , State Mentor minority freshman women through their first year at the University Create programming that would aid in the esteem and retention of SIS participants Liaison between first year students and resources on campus. 08/2013 to 01/2014 Vice President Company Name － City , State Managed the progress of committee chairs, while maintaining positive professional relationships with other organizations on campus. Serve as contact personal for the Minority Student Leadership Council. Speaker of the House during service events Created events that expanded beyond the College of Business into the Communications Department. Skills Creative Writing Public Speaking Social Media Savvy Event Planning ",15 " SUPERVISOR Summary Accomplished results oriented leader with marketing and customer service experience. Exceptional organization, time management and multi-tasking abilities  with an MBA- Management/Finance. Skills Complaint handling and resolution Self-motivated In-depth knowledge of markets and relationships Complex problem solver Skilled negotiator Self-motivated Accomplishments Qualified for [Number] quarterly sales bonuses by exceeding sales target by [Number] %. Leadership Research Implementation Assisted in implementation of new tracking system that resulted in improved patient care. Conducted research which led to the development of [program] . Served as key contributing member to Leadership team. Experience July 2015 to Current Company Name City , State Supervisor Responsible for the daily oversight operations of the call center, monitoring average call handle time (ACHT), telephone service factor (TSF), and adherence to schedules. Supervise bargaining unit employees in joint efforts with the (UAW) union. Manage Walk- In staff and their schedules to service incoming customers. Assist in the assessment, development, implementation, and ongoing reporting of operational improvements as they relate to customer service metrics and process improvements of the call center. Reduced my team average call handle and wrap time metrics by 200 seconds. 30% reduction). Participate in meetings with the Account Receivable Department to improve members payment efficiencies and best practice implementation. February 2013 to July 2015 Company Name City , State Clinical Administrative Assistant- Healthcare Administrator Recruited, trained and managed the clinical medical staff and customer service representatives. Directed medical receptionist operations, including scheduling, transportation protocols, and patient satisfaction. Collected and secured patient co-pays and deductibles. Improved patient attendance rates by 20%. Responsible for developing and implementing patient and retention strategies. Improved processes to ensure accurate electronic billing and reimbursement. CMS-STARS Rating implementation and support. Collaborated with social services and charitable organizations to provide resources to members of the local community- Served over 200 families Fidelis Secure Care Medicare Advantage HMO (Dual Eligible). October 2010 to January 2013 Community Account Manager Developed new and retained existing relationships with client base, resulting in 65% retention and 10% new membership leads. Conducted in-service training to office/home managers regarding organizational protocols. Completed weekly reports for nurse practitioners and physicians. Verified client information to ensure proper insurance information and resolved customer service issues. October 2009 to October 2014 Company Name City , State Administrative Assistant/ Home manager Advanced to increasingly responsible positions, culminating in management role with oversight for a state certified Group home. Directed 12 employees and managed inventory, merchandise and cost controls resulting in 20% annual savings. Maintained high standards in sanitation and safety and complied with regulatory guidelines. Completed balanced billing, authorization verification, and 3806 forms for payment. Completed background checks, fingerprinting, and employee information hiring packets for new hires. Education and Training Organizational Leadership Masters Business Administration Organizational Leadership May 6, 2017 University of Findlay International Business MBA International Business Lean Six Sigma Black Belt Certification March 31, 2017 University of Michigan Health Care Administration Bachelors of Science Health Care Administration May 2015 Mercy College of Ohio Associates of Science May 2013 Wayne County Community College Magna cum Laude Activities and Honors I am an experienced corporate professional with 10 years of progressive accomplishments, and work history. I am highly diversified with interpersonal skills, demonstrated leadership and a strategic thinker for efficient and effective problem solving. I have worked full time while completing my Executive Management MBA with conferral date in May of 2017. My goal is to align and engage my broad, diverse skillset and experience to contribute to meet and exceed plan/budget goals. I seek a career opportunity that will leverage my unique skills and qualifications as a business professional. My intent is to utilize my MBA education and work history to establish a mutual relationship, which will impact the bottom line and provide a platform for my career growth and advancement. *MBA- General Management coursework in accounting, financial management and leadership *Proven track record implementing successful leadership practices to motivate and manage staff. *Implemented and directed 5S lean initiative to 127 employees. *6 years of professional robust leadership and management experience. Skills billing, call center, CMS, client, customer service, forms, hiring, insurance, inventory, meetings, office, organizational, processes, protocols, receptionist, reporting, safety, scheduling, Six Sigma, social services, telephone, transportation ",6 " MEDICAL RECORD TECHNICIAN Professional Summary A Healthcare Administration Professional combining higher education (B.A, M.H.A.) with a history of building strong alliances and partnerships with business professionals, patients, medical personnel (physicians, nurses, allied health), families, and community members to steer operational projects, meet long/short term healthcare/business objectives, architect process improvements, ensure regulatory/HIPAA compliance and position the healthcare operation as the provider of choice/ Electronic Medical Record and Health Information Management/. Member: American College of Healthcare Executives Builds Instant Rapport and Relationships with Patients/Healthcare Professionals Negotiates Mutually Beneficial Solutions Diplomatic Communicator Exceeds Healthcare/Business Objectives Sources Cost-Effective Solutions Process Improvement Compliant with HIPAA/Organizational Guidelines Ambitious and Dedicated Project and Program Management] Exceptional and Creative Problem Solving Skills Built loyal business relationships with patients, colleagues, physicians, families, and allied healthcare professionals across a premier fast-paced medical/healthcare facility while administering and maintaining healthcare records, organizing patient schedules, steering projects/programs, architecting improvements to business/healthcare operations, mitigating costs, maximizing compliance levels, and partnering with physicians and colleagues to share best practices and meet organizational objectives. Data analysis of multiple projects within a system. Ability to work under pressure and balance many competing priorities. Maintain quality control and provided leadership oversight of patient safety. Strong knowledge of Electronic Medical Records(EMR) system. Develop project plans and identify key issues, Identifies data needs and requirements proactively along with implement project solutions that meet productivity, quality and client-satisfaction goals. Maintained Confidentiality, Sensitivity, Accuracy, and Compliance with Organizational and HIPAA Regulations while managing patient, organizational, and healthcare information and entering, updating, and validating records. Improved the Overall Patient Experience while providing superior patient care and serving as a primary point of contact to positively impact patients, families, community referrals, and visitors. Communicated with Patients and Families, Physicians, and Colleagues in a diplomatic, caring, and empathetic manner to provide emotional support, answer questions, resolve issues concerning the administrative coordination of their care, and ensure high levels of patient satisfaction. Identified Roadblocks to Architect Innovative Performance Improvements charged with resolving issues, increasing efficiency/effectiveness, enhancing business operations, meeting long/short term objectives, optimizing the quality of patient care, boosting fiscal revenues, and maximizing compliance levels. Assigned and Prioritized Patient Care Services, Procedures, and Appointments to meet aggressive simultaneous objectives while also ensuring patients have time for rest and family visitation. Provided Administrative/Office/Accounting Support. Organized files and records, prepared invoices, agendas, and expense reports, created presentations, authored correspondence letters/memoranda, and ordered supplies. Managed, Allocated, and Forecasted Inventory Levels, monitored equipment/supplies, and scheduled maintenance/repairs to ensure uninterrupted operations and the completion of complex projects/programs within aggressive deadlines. Empowered Junior Staff Members to Meet both Individual and Team Goals by providing both training and positive and consultative leadership. Answered questions, resolved staff/operational issues, and shared best practices. Skills Work History Medical Record Technician , 10/2014 to Current Company Name – City , State Healthcare Information Management Processes request for release of confidential information for all purposes. Analyzes complex data for completeness and accuracy. Performs specialized and diversified clerical duties associated with medical records procedures. Adheres to internal controls and reporting structure. Collect, Analyze and report data related to the quality of health information including its adequacy completeness and accuracy. Analyzes, interprets and investigates complex documentation compliance issues. Distributes and release information in an efficient manner of time in order to improve health outcomes and quality of service Maintain Regulatory compliance such as (HIPPA) and monitors quality of releasing Health Information Ensures customer service satisfaction and builds high level of leadership for business operations. HEALTHCARE UNIT COORDINATOR , 01/2012 to 03/2014 Company Name – City , State UNIT 1. Voluenteer FLoor Host , 01/2010 to 01/2012 Company Name – City , State Demonstrated compassion, respect, leadership, expertise, and dignity while interacting with patients, families, physicians, and colleagues of diverse cultural/socio-economic backgrounds and beliefs; aggregated and organized patient data with sensitivity and confidentiality, distributed patient mail, communicated healthcare standards and organizational protocols, and resolved roadblocks. Implement quality improvement activities to increase patient satisfaction. Creates, manages and analyzes complex databases. Ensure quality and timely execution of project deliverables effectively within the organization. Establishes practices that meet or exceed customer expectations and fosters a ""customer focused"" environment. Maintained Accurate Documentation/Records in compliance with organizational/government guidelines. Upheld the Philosophies/Objectives of Patient Care while both participating in department process improvement activities and accelerating professional knowledge/development. Healthcare Unit Coordinator , 06/2012 to 03/2014 Company Name – City , State Composed and drafted all outgoing correspondence and reports for managers. Oversaw inventory and office supply purchases. Reduced overhead by taking on more responsibility with creative and administrative projects. Managed executive calendar and coordinated weekly project team meetings. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Strategically planned methods to achieve operational goals and targets. Continually maintained and improved the company's reputation and positive image in the markets served. Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. Introduced, negotiated and implemented new projects to expand scope of engagement. Investigated and reported issues relating to patient care or conditions that might hinder patient well-being. Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards. Identified process improvements in the day-to-day functioning of the department. Closely collaborated with management team to make necessary improvements and satisfy resident needs. Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs. Participated in facility surveys and inspections made by authorized governmental agencies. Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident. Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement. Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions. Created and maintained computerized record management systems to record and process data and generate reports. Education M.H.A.MASTERS : HEALTHCARE ADMINISTRATION , 2014 The University of Phoenix - City , State HEALTHCARE ADMINISTRATION B.S : BACHELOR OF SCIENCE : BUSINESS ADMINISTRATION , 1 2008 Dallas Baptist University - BUSINESS ADMINISTRATION Certifications CPR Certified, First Aid Certified, and Six Sigma Certified-Black and Green Belt (ExpertRating.com) Strong Analytical and Effective Communication, Excellent Verbal, Written and Interpersonal Skills, Professional Handling of exposure to confidential/Sensitive Information, Proficient in Spreadsheet, Word Processing and Presentation Software, Maintain positive and supportive attitude and demeanor Skills business operations, clerical, com, Interpersonal Skills, CPR Certified, customer service, databases, Documentation, First Aid, government, leadership, Access, Excel, mail, Microsoft Office, Outlook, PowerPoint, Word, monitors, organizational, process improvement, Processes, protocols, quality, quality improvement, reporting, Six Sigma, Spreadsheet, Word Processing, Written ",6 " PUBLIC RELATIONS & COMMUNICATIONS MANAGER Professional Summary Public Relations Manager | Strategy | Execution | Results Strategic, results oriented and licensed PR professional with extensive experience directing communication campaigns in both agency and in-house settings. Proven creative talent with demonstrated strength in producing and implementing media strategies. Well-versed in corporate communication, promotional support and branding. Exceptional writing, editing and interpersonal skills with internal and external audiences. Deadline-driven, tenacious and successful at thriving in high-pressure environments. Skills Creative writing Strategic messaging Team Leadership Press Releases & Press Kits Crisis Management Promotion & Image Media Relations Campaign Development Community Relations Social media coordination Problem solving Media relations training Work History Public Relations & Communications Manager , 01/2019 to Current Company Name – City , State Direct Report to the President. Lead the development, implementation and monitoring of the work strategy aligned to the operation of the station in both internal and external Oversee public relations activities and communications including press releases, social media, company literature, announcements, programming launches and media kits Built a favorable brand image with customers, prospects, employees and public Serve as primary media contact directing all publicity, viewership and consumer awareness, and image campaigns for Wapa and Wapa Deportes Plan, develop and implement media action plans to support and positively position the company Identify and implement creative ways to actively manage and promulgate the corporate reputation Work with the Crisis Communications Committee to develop communications plans and strategies Serve as primarycontact for media Build relationships with media to facilitate communication for crisis management and other activities that may draw media interest Identify opportunities to partner with and enhance community communication efforts Develop a variety of communications pieces, including but not limited to fact sheets, speeches, letters and press releases Coordinate media tours to promote special projects and new programs through internal and external outlets Maintain an effective relationship with external parties, such as community leaders, government and media Communicate positive and negative feedback from media/community/audience to work toward a beneficial outcome and ensure positive positioning for the company Coordinate events for external audiences, including press conferences Results: Established and nurtured relationships with media representatives across all major news outlets Developed and implemented Wapa Contigo program to reinforce community relations Developed and managed communications campaigns for programming launches with strategic messages translated in more viewers Partnered with non profit organizations as Susan G. Komen and SER of Puerto Rico to maximize social responsibility Relaunched corporate and organizational culture Public Relations Coordinator , 06/2011 to 01/2019 Company Name – City , State Direct Report to President of the Programming, Promotions and Production. Lead the internal and external communication for programming launches and established cross promotions Developed and executed public relations campaigns that integrated with clients' marketing strategies Wrote press releases and stories, pitched ideas to media and compiled research and reports Arranged interviews, speaking engagements and other media opportunities Created messages, position statements and other corporate communications based on company's objectives Account Executive , 01/2005 to 06/2011 Company Name – City , State Direct Report to the President. Managed up to five clients simultaneously, including International companies such as: McDonald´s and Nissan Wrote fact sheets, press releases, talking points, letters, speeches and articles Coordinated, managed and organized events, such as press conferences, exhibitions, meetings, launches and promotions Performed media monitoring, analysis and ROI reports for clients and their competitors Coordinated media tours Trained up to three employees Supported strategies and other corrective actions employed to solve problems and issues as part of the crisis management process Produced over 15 public relations pieces per month, getting 90% of them published in at least two media outlets Got more than $1M ROI publicity in a year for a client General Editor of a corporate newsletter that was read by more than 3,000 employees Education Master : Public Relations , 04/2011 University of Sacred Heart - City Bachelor of Arts : Advertising & Public Relations , 04/2005 University of Puerto Rico - City https://www.linkedin.com/in/migdaliz-ortiz-8303653b Affiliations Board Member of the Public Relations Professionals Association (ARPPR) - 2019 Public Relations Professionals Association (ARPPR) member Global Alliance member Additional Information • Bilingual – Oral and Written Proficiency in English & Spanish • Computer Knowledge - Windows; MS Office Suite (Advanced: Word, Power Point and Outlook & Intermediate: Excel) Certifications Communications Manager Certification - Business School of Navarra, Spain - 2010 Public Relations License R-223 since 2014 Skills Creative writing Strategic messaging Team Leadership Press Releases & Press Kits Crisis Management Promotion & Image Media Relations Campaign Development Community Relations Social media coordination Problem solving Media relations training Work History Public Relations & Communications Manager , 01/2019 to Current Company Name – City , State Direct Report to the President. Lead the development, implementation and monitoring of the work strategy aligned to the operation of the station in both internal and external Oversee public relations activities and communications including press releases, social media, company literature, announcements, programming launches and media kits Built a favorable brand image with customers, prospects, employees and public Serve as primary media contact directing all publicity, viewership and consumer awareness, and image campaigns for Wapa and Wapa Deportes Plan, develop and implement media action plans to support and positively position the company Identify and implement creative ways to actively manage and promulgate the corporate reputation Work with the Crisis Communications Committee to develop communications plans and strategies Serve as primarycontact for media Build relationships with media to facilitate communication for crisis management and other activities that may draw media interest Identify opportunities to partner with and enhance community communication efforts Develop a variety of communications pieces, including but not limited to fact sheets, speeches, letters and press releases Coordinate media tours to promote special projects and new programs through internal and external outlets Maintain an effective relationship with external parties, such as community leaders, government and media Communicate positive and negative feedback from media/community/audience to work toward a beneficial outcome and ensure positive positioning for the company Coordinate events for external audiences, including press conferences Results: Established and nurtured relationships with media representatives across all major news outlets Developed and implemented Wapa Contigo program to reinforce community relations Developed and managed communications campaigns for programming launches with strategic messages translated in more viewers Partnered with non profit organizations as Susan G. Komen and SER of Puerto Rico to maximize social responsibility Relaunched corporate and organizational culture Public Relations Coordinator , 06/2011 to 01/2019 Company Name – City , State Direct Report to President of the Programming, Promotions and Production. Lead the internal and external communication for programming launches and established cross promotions Developed and executed public relations campaigns that integrated with clients' marketing strategies Wrote press releases and stories, pitched ideas to media and compiled research and reports Arranged interviews, speaking engagements and other media opportunities Created messages, position statements and other corporate communications based on company's objectives Account Executive , 01/2005 to 06/2011 Company Name – City , State Direct Report to the President. Managed up to five clients simultaneously, including International companies such as: McDonald´s and Nissan Wrote fact sheets, press releases, talking points, letters, speeches and articles Coordinated, managed and organized events, such as press conferences, exhibitions, meetings, launches and promotions Performed media monitoring, analysis and ROI reports for clients and their competitors Coordinated media tours Trained up to three employees Supported strategies and other corrective actions employed to solve problems and issues as part of the crisis management process Produced over 15 public relations pieces per month, getting 90% of them published in at least two media outlets Got more than $1M ROI publicity in a year for a client General Editor of a corporate newsletter that was read by more than 3,000 employees ",20 " DIRECTOR OF FINANCE Accomplishments SENIOR FINANCIAL ANALYST / IT PROJECT / PROGRAM CONSULTANT Business Case Management | Sarbanes-Oxley | Process Improvement Directed IT financial planning and analysis for a $120-million department—developed business cases, mitigated risks, and managed forecasting, operations, and budgets. Led all IT audits for Sarbanes-Oxley documentation and testing, as well process improvement initiatives. Improved Project Management processes through the implementation of a new business case template—enhanced project visibility to determine project status for Executive decision-making. Increased financial planning process effectiveness by 35% through the development and implementation of a capital budget cycle that ensured the accuracy and data integrity of all financial transactions. FINANCIAL MANAGEMENT ROLES: Children Toys, Inc. 2005) Directed global planning and analysis for a real estate and IT portfolio of $550-million that included capital investments and post-spending analysis. Minolta Corporation (2004) Managed budgets, forecasting, and business case modeling initiatives for North American operations; improved 120 business processes that boosted productivity levels by 40% in only five months. Light Technologies, Inc.; Sprain, NJ (1995—2003) MANAGER, PROGRAM MANAGEMENT Multibillion-Dollar Budgets | Program Management | Cost Savings Managed all IT planning, forecasting, and business case management for the largest division at Light Technologies—a $5-billion department; directed multibillion-dollar budgets, reporting, investment analysis, metrics development, and software implementation. Captured $70-million in cost savings per year through implementation of a reverse logistics programs—reverse engineered the entire supply chain and reduced inefficiencies. Led initiatives for business cases of more than 350 projects within 80 programs ranging from manufacturing, IT services, to wireless strategy. Pioneered vision and implementation of a new IT financial analysis and internal project tracking process for four large IT departments including Business Communication Services IT, Manufacturing IT, and Services IT. Managed projects with varying levels of complexity and identified and mitigated potential risks; developed requirements, managed change control, and tracked schedules and cost performance while ensuring project activities aligned with business objectives. Early Career: Manager of Planning and Analysis, Phone Global Corporation. Professional Summary Program Manager / PMO Director Dynamic, versatile, hands-on Program Manager who leads teams to design and implement successful IT projects that align business and IT objectives and deliver rapid results Project Management | Strategic Planning | PMO Management Energetic, trusted, and detail-oriented Senior Program Manager and strategic solutions provider with outstanding project management and conflict management skills. Hand-picked by executive team to turn around underperforming programs; accomplished leader known and respected for leading successful change in projects and building credibility with executive teams and staff. Solutions driver who bridges the gap between business and technology with expertise in managing complex programs and multiple concurrent projects. Directs PMO teams to develop high-quality programs that solve business problems and provide tangible results for enterprise-level financial systems and legacy workflow systems. Conflict Management ♦ Turnaround Operations ♦ Staffing & Resource Management Risk & Issue Management ♦ Financial Modeling & Analysis ♦ Agile & Waterfall Methodologies Cost/Benefit Analysis ♦ Change Management ♦ Stakeholder Management Work History 01/2007 Company Name – City , State Led multi-functional technology teams and key contributor and mentor for a PMO office with up to 80 resources; managed development of innovative software systems and applications. Directed all services, resources, and project plans for major scalable enterprise solutions supporting $1.2-billion with unique ability to drive transformational change in both business and technology leadership roles. Provided business analysis for projects of up to $150-million that included requirements, success criteria, milestones, Key Performance indicators (KPIs), and Work Breakdown Structures. DIRECTOR OF FINANCE , 01/2011 to Current Company Name – City , State PMO Start-Up | Contract Management | PMO Management Trusted Financial Executive with CFO- and CIO-level responsibilities; adds transparency to IT and financial operations while adapting financial strategy to organizational goals. Program Manager over all IT projects—manage workloads, define deliverables, hire and mentor resources, conduct performance reviews, and ensure compliance with established PMO processes. Direct business forecasting and financial analysis activities and identify opportunities and risks along with action plans to ensure attainment of financial goals. Spearheaded the development of the first-ever Program Management Office; defined project management processes, including those related to requirements management, change control, and user acceptance testing. Captured 60% savings in projects costs in only five months—reengineered project plan and renegotiated contracts with new vendors; enhanced quality assurance and maintained timelines. Reengineered vendor policy to enhance quality assurance and to identify risks and issues at earlier stages during the project; manage contracts for all IT vendors including website development, hosting, IT operations, and IT applications development. VP , 01/2010 to 01/2012 Company Name – City , State Off-Shore Project Management | Multimillion-Dollar Budgets | Global PMO Staff Top-performing Program Manager consistently sought out to reengineer troubled projects. Managed PMO staff in a matrix reporting structure consisting of 44 Global Project Managers and a department budget of $15-million. Managed all projects, budgets, and strategic analysis for all programs. Prescribed solutions that provided quick ROI for maximum revenue productivity, service optimization, and system flexibility. Directed programs with up to 70 infrastructure and application projects—implemented vendor and financial strategies that improved project planning and reduced costs by 60% in only five months. Education Master of Business Administration : Business Economics/Finance , State University - City , State Business Economics/Finance Bachelor of Science : Finance/Accounting , Hoboken State University - City , State Finance/Accounting Certifications Project Management Professional (PMP) ~ Certified Information Systems Auditor (CISA) Lean Six Sigma Green Belt (LSSGB) Professional ~ ITIL V.8 (Basis) Certified Certified Financial Planner (CFP) Skills budget, Budgets, business analysis, CISA, contracts, Contract Management, Financial, financial analysis, forecasting, functional, Information Systems, ITIL V, leadership, mentor, Office, enterprise, optimization, organizational, performance reviews, processes, Program Management, Project Management, project plans, project planning, quality assurance, quick, reporting, Six Sigma, strategy, strategic analysis, unique, website development ",15 " GROUP FITNESS COORDINATOR Professional Summary Highly motivated, wellness professional seeking an opportunity to advance my career with a position providing the community with programs and services to further their knowledge and involvement in wellness activities. Ability to design, develop, implement, and evaluate health and wellness programs Strong interpersonal skills with experience in educating members and community about health related topics Innovative in designing and carrying out projects Advanced understanding and experience with the wellness industry Maintain high level of organizational, communication and service oriented skills Basic understanding of fitness testing and evaluation concepts Professional Experience Group Fitness Coordinator 05/2012 to 10/2015 Company Name Directed and supervised the Group Fitness Program which included staffing and evaluation of 30+ instructors. Developed educational seminars for active adults and members, providing wellness and health information. Developed health education events, incentive programs, and seminars for all employees. Responsible for P&L for the Group Fitness Program. Developed and ran annual community support campaign to bring in $10,000+ per year to department. Devised and implemented progressive and individualized exercise recommendations and programs. Created and successfully held monthly healthy lifestyle events/ presentations. Marketed the group fitness classes to members as well as all fitness related events. Private Childcare Provider 11/2011 to Current City , State Created and carried out daily schedules that meet the physical and emotional needs of children. Met with parents on a weekly basis to discuss the week's plans, as well as any disciplinary problems. Scheduled activities to ensure proper development of social interaction with others as well as personal development. Effectively handled interventions between children when disagreements arise. Fitness Instructor 08/2011 to Current YMCA of the Suncoast, Highland Recreation Complex Responsibilities Developed, organized, and maintained fitness classes for members in an effective, efficient, and professional manner through personal recognition, relationship building, and safe execution. Advised members on items related to fitness, exercise principles, and wellness. Kept and maintained up-to-date trends in the fitness industry. Encouraged members to reach their fitness and wellness goals. Education and Training Bachelor's Degree : Psychology/ Government December 2011 University of Tampa Psychology/ Government Healthy Lifestyle Principles Foundations of Strength and Conditioning CPR, First Aid, AED Les Mills Bodypump Guardian ad Litem volunteer and advocacy training Skills ad, CPR, First Aid, Guardian, health education, presentations, relationship building, seminars, staffing ",7 " ACTING GRADE 4 CUSTOMER/BRAND Profile Obtain a position that will allow me to utilize my strong abilities, educational background and the passion to work well with others. I am a motivated employee who is highly energetic, outgoing and detail-oriental. Handles multiple responsibilities simultaneously while proving exceptional customer service. Reliable and friendly who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience. Core Strengths Attentive Listener Excellent multi-tasker Strong communication and interpersonal skills Visual merchandising Attention to detail Bilingual Usage of presentation software Cash handling accuracy Time management Ability to work under pressure and to tight deadlines Result driven Work Experience Acting Grade 4 customer/brand Oct 2015 to Jan 2016 Company Name － City , State A typical day as grade 4 is filled with coaching, developing and ensuring the store operations get fulfilled. Supporting and keeping open communication with management. Training and Coaching associates, Monitoring floor coverage and complete workloads.Ensure to maintain a positive work environment both internal and external. Grade 4 is required to work together with management and associates; perform variety tasks as assigned by leader on duty, such as customer engagement and daily operations. Grade 4 priorities are being in charge of Gapcards, Media Ambassador and weekly safety audits. When it comes to brand grade 4 are in charge, running shipment and merchandising and updating refreshers in a timely matter being well informed about remarked. Keeping the stockroom well maintained and keeping visuals up to date. Sales Associate - May 2015 to Oct 2015 Company Name － City , State As a sales associate we demonstrate the finest customer service. We Speak with knowledge and confidence to customers about styles, fits and the latest products. On daily bases we are well informed with our promotions, offers and our sister store as well. We are accountable to maintain the store to meet brand standards. Being part of team gap we have to executes all operational processes effectively. While running task and working brand, all store policies and procedures need to be followed. Having to the ability and confidence to sale Gapcards is one of many main priorities. Knowing the perks and benefits of being a cardholder. Always bring American style to life. Nights and Weekend Manager Feb 2014 to Mar 2015 Company Name － City , State Opened and closed the store, which included counting cash drawers and making bank deposits. Built and maintained effective relationships with peers and upper management. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving and performance goals. Coach and supported the team to reach our daily goals. Attended meetings each month to voice concerns. Informed customers about all products and services offered by the company. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Directed strategic and appropriate marketing initiatives to maximize sales. Not only business was main focus, also maintain our workplace with structure and peace. Sales Associate Jun 2011 to Feb 2014 Company Name － City , State I would ensure giving exceptional service throughout the entire shopping and purchasing experience. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Kept the store clean and maintained organized stock shelves. Informed customers about product that best suits them and services offered by the company. Selected as a product demo and party host. Processed all sales transactions accurately and in a timely fashion. Education High school diploma June 2012 Leuzinger High School － City , State GPA: GPA: 3.8 National Honors Society, 2009-12 - President, Advancement Via Individual Determination club 2011-12 Class Rank: 12 of 118, Overall GPA 3.8 National Honors Society, 2009-12 President, Advancement Via Individual Determination club 2010-12 Secretary Key Club 2010-12 Office aid and Teacher's Assistant Bachelor of Science , Psychology and Communication major 2016 California State university Channel Island － City , State Psychology and Communication Major Honors Psychology Society Mentor and Tutor for first year students Community Service Spark - Los Angeles, CA 2015 Community service with Gap Rolling hills estate Helped with running spark night Simple task such as greeting. Providing visitors with proper directions. Meals on Wheels America - Long Beach, CA 2006-Present Twice a year prepare and feed the less fortunate Habitat for Humanity - Los Angeles County, CA - 2011, 2012 Directed Task. Assisted and built with small projects Lawndale Library, 2009 - 2011 Twice a month on Tuesday, would help with the kids after school program. ",22 " TEACHER Professional Summary EXCEPTIONAL SPECIAL EDUCATION PROFESSIONAL SEEKING DIRECTOR POSITION Passionate educator who strongly believes that all students can achieve excellence. Goal oriented scholar with excellent communication skills and proven ability in making connections and building rapport with school personnel, students, parents, interagency teams, and community organizations. Strive to support and enhance the lives of the visually impaired community who is currently underserved. Areas of Excellence: business/human resource management * special education laws * data analysis interviewing & staffing * RTI/MSDI * school-wide PBS instruction & planning * employee development * IDEA compliance budgeting * instructional coaching * progress monitoring scheduling * PD Facilitator * documentation Skills Work History Teacher 08/2017 to Current Company Name – City , State Collaborate with professional staff to create comprehensive youth team goals and advocate for the needs of students with visual impairments. Work with a team of low-vision specialists in organizing extracurricular youth activities and providing vision rehabilitation services. Adapt teaching methods and materials to meet students' varying needs and interests. Active participant of IEP teams to set and implement goals, monitor progress, set next steps, and maintain accurate and complete service records.  Encourage students with special academic and extracurricular interests to fully pursue passions. Diligently completing coursework to add-on certification for Teacher of the Visually Impaired (TVI), and pursue professional development continually by attending educational conferences and teacher training workshops. Instructed Pre-Employment Transition Services classes to high school students with exceptionalities in work based readiness and learning, job exploration counseling, self-advocacy, and post-secondary educational opportunities.  Special Education Coordinator 07/2016 to 12/2016 Company Name – City , State Supported teacher case managers by driving compliance under the guidelines of IDEA, guiding case analysis, and coaching special education staff to promote optimal, specialized instruction and planning. Served as liaison with State Officials and related community based organizations. Met with parents and related personnel to resolve conflicts and concerns. Facilitated professional development sessions to address front-line issues with both special education and general education teachers. Propelled inclusive best practices through partnership with school leadership teams and by providing expert knowledge to improve overall student programs and services. Maintained special education resources and schedules to target the needs of all students with disabilities.  Created and chaired the Special Education/Behavior Intervention Committee that collaboratively brainstormed and monitored behavior plans, enhanced school-wide positive behavior supports, tracked behavior incidents and truancy patterns, and conducted Manifestation Determination Review (MDR) procedures. Interviewed and staffed a fully functioning special education team of teachers and paraprofessionals. Initiated and developed a much needed traditional resource classroom to provide the lowest performing students an avenue to achieve academic growth, which in turn decreased behavior incidences across the board. Mentor Teacher 08/2004 to 06/2016 Company Name – City , State Observed, evaluated, and coached many first year special education teachers on best practices of effective classroom management, instruction, and planning. Taught new teachers many ways to differentiate instruction such as implementing student centers and shared learning activities, forming literacy circles, incorporating technology, and using assessment to guide instruction. Assisted them in executing an effective behavioral model suited for their particular classroom and numerous ways to organize their physical space. Notable Achievements: Chosen by LAE to be a Trainer of New Teachers in their facilitator program Completed the Aspiring Leaders Program with the School Leadership Center of Greater New Orleans Coached teachers on de-escalation and restorative practices thus changing mindsets on behavior management. Special Education Teacher 01/2004 to 01/2016 Company Name – City , State Resource and Inclusion Teacher Company Name – City , State Created a rigorous, specialized academic setting for students with various exceptionalities in a both the special education resource room and mainstream classroom settings utilizing data driven teaching methods. Improved each student's functional needs, knowledge and behavior to meet the goals of their Individualized Education Plan (IEP) and conducted mini-workshops for all students who needed supplementary instruction. Collaboratively taught entire regular and special education classes with multiple co-teachers. Maintained documentation, data, and progress monitoring. NotableAchievements: Prepared students for standardized state tests with passing rates of 95 - 100% consecutively for a decade Maintained one of the most revered classroom cultures that has continuously proven to turn-around the most challenging of behaviors. Scored ""Highly Effective"" yearly on Compass Metrics every year of teaching Earned a solid reputation for being one of the highest performing educators in the parish in student growth. Educational Strategist, RTI Coordinator 01/2011 to 01/2012 Company Name – City , State Served on the Special Education Leadership Team in the central office and supervised school-based interventionist. Coordinated federal/state mandated Response to Intervention process for the entire parish. Conducted district-wide universal screenings and tracked student progress. Scheduled and facilitated meetings with school-based interventionists to ensure consistency of District RTI procedures. Coached district personnel on how to intervene appropriately with at-risk students and advised on ways to integrate data-proven techniques and how to analyze data to drive instruction and improve student achievement. General Education Teacher 01/2003 to 01/2004 Company Name – City , State Taught in an isolated, minority, urban community and delivered instructional activities that encouraged. active learning experiences while effectively managing behavior and classroom organization. Skills academic, avenue, coaching, documentation, driving, functional, instruction, Leadership, managing, meetings, office, monitors, organizing, personnel, progress, rehabilitation services, teacher, teaching, Trainer, VI, vision, workshops Education Masters : Administration and Supervision 2008 Our Lady of Holy Cross College Florida State University - City , State Administration and Supervision B.S : Human Resource Management Human Resource Management ",3 " ACCOUNTANT Professional Profile Certified Accountant with more than 10 years experience working with company financial statements. Vast experience in preparing tax returns. Ability to critically review financial statements Highly motivated manager with excellent administrative, organizational and communication skills. Reliable person with more than 20 years work experience. Highlights Professional Accountant Tax Auditing Proficient in Microsoft office Management expert General and tax accounting Expert in taxation Skills Good Communication Customer Service Problem Solver Team work IT Skill Proficient in Quickbooks Accomplishments Setup a large taxpayer unit which collected over 70% of domestic taxes revenue. Increased revenue collection by 20% over a period of two years. Lead team that introduced the Tax Identification Number (TIN). Developed a new process for employee evaluation which resulted in marked performance improvement. Developed an enforcement process that improved revenue collection. Improved customer relations. Experience Accountant Jun 2013 to Nov 2013 Company Name － City , State Performed debit, credit and total accounts on computer using specialized accounting software. Managed accounting operations, accounting close, account reporting and reconciliations. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Assisted the Managing Director with the production of the monthly financial and management reports. Prepared financial and regulatory reports required by boards of directors. Commissioner of Taxes Apr 2011 to Apr 2012 Company Name － City , State Managed over 80 staff responsible for the collection of domestic revenue Managed the formulation and implementation of the annual operational plan and budget of the domestic taxes department Prepared and managed the annual budget of the department Formulated policy objectives and strategy of the department Deputy Commissioner of Taxes Apr 2007 to Apr 2011 Company Name － City , State Ensured that the Large Taxpayer Unit (LTU) maximises revenue collections Managed and oversee the work of the LTU Made monthly reports summerising progress against plans and account for variations Established and reported trends in compliance and liaised with technical services unit to develop procedures or legal changes to counter threats to revenue Liaised with other government departments and private institutions to establish arrangements for collection, collation and exchange of relevant data Conducted performance appraisals on LTU staff Inspector of Taxes Jan 2003 to Apr 2007 Company Name － City , State Conducted tax audits on taxpayers. Produced tax audit reports. Ensured taxpayers compliance with payment and filing obligation. Advised taxpayers on tax issues. Assistant Inspector of Taxes May 1999 to Dec 2002 Company Name － City , State Planned and executed enforcement activities. Inspected tax returns and carryout desk audits. Prepared and issued tax assessments to taxpayers. Tax Officer Feb 1997 to Apr 1999 Company Name － City , State Ensured tax returns are processed efficiently. Maintained and up to date records of taxpayers' liability and payments. Senior Tax Clerk Dec 1991 to Jan 1997 Company Name － City , State Maintained taxpayer files. Issued tax clearance certificates. Provided first point of contact for taxpayers requiring assistance. Education Certificate , Management 2009 HMRC Staff College － City , State , United Kingdom Leadership and management skills Self-awareness and impact Communication and presentation skills Working collaboratively for improved performance Managing performance Managing change Getting more for less Delivering better compliance Engaging with customers for improved performance International tax and frontiers issues Human resource management Certificate , Management 2007 Management Institute for National Development (MIND) － City , Jamaica Management development and organizational development. Understanding difference and learning about others. Interpersonal skills, team skills and processes, leadership and performance management. Systems thinking, continuous improvement, business planning and presentation skills. Commonwealth perspective; tax administration module and best practice design for tax. Risk management and strategic planning. Tax compliance administration, audit case selection and risk based auditing. Planning investigations/large company investigations and cost benefit analysis. Value added taxes. Management of disputes. Tax evasion/avoidance and underground economy/money laundering. Fraudulent transactions. Issues relating to multinational corporates expatriate employees. Certificate , Taxation 2004 HMRC Staff College － City , State , United Kingdom Personal development   Self-awareness and impact. Communication and presentation skills. Engagement with the taxpayer   Customer focus. Business tax interventions. Personal tax interventions. Accounts examination. Case selection and risk analysis. Techniques for collecting returns and payments. Compliance strategy   Special investigations and civil investigations of fraud. Understanding avoidance. Criminal investigations in practice. Presentation skills   Project and team working. Tribunals including appeals, reviews and evidence. International taxation   Transfer pricing. Tax treaties. Exchange of information. Taxation of e-commerce Computer record examination. Association of Certified Chartered Accountants , Accountancy 2002 Kaplan Financial (FTC) － City , State , United Kingdom Management Accounting Financial Accounting Financial Management Taxation Audit and Assurance Business Analysis Association of Accounting Technicians , Accounting 1998 Management Development Institute － City , State , Gambia Preparing Financial Statements Budgeting Financial Reporting Report Writing Cash Management Risk Management Professional Ethics Certifications Certificate:Achieving Management Potential Certificate: Taxation Certificate: Management Development Languages English Affiliations Association of Certified Chartered Accountants (UK) Association of Accounting Technicians(UK) Personal Information Date of Birth: February 17th 1971 Sex: Female Status: Married ",18 " SALES ASSOCIATE Summary Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Highlights Cash handling Detail-oriented Analytical Cash flow analysis Mathematical aptitude Organized Time management Excellent multi-tasker Strong communication skills Flexible schedule Superb sales professional Excellent communication skills Supporting international sales team Excellent negotiating tactics Business negotiation Internet savvy Relationship selling Reliable and dependable Cheerful and energetic Resolution-oriented Experience September 2013 to November 2015 Company Name City , State Sales Associate l Stocked and replenished merchandise according to store merchandising layouts. l Priced merchandise, stocked shelves and took inventory of supplies. l Cleaned and organized the store, including the checkout desk and displays. l Alerted customers to upcoming sales events and promotions. l Identified potential shoplifters and alerted management. l Trained 7 new sales associates each quarter. l Completed all point of sale opening and closing procedures, including counting the contents of the cash register. l Welcomed customers into the store and helped them locate items. l Handled all customer relations issues in a gracious manner and in accordance with company policies. l Educated customers about the brand to incite excitement about the company's mission and values. l Shared best practices for sales and customer service with other team members to help improve the store's efficiency. l Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. l Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. l Followed merchandising guidelines to present visually appealing displays. l Mentored new sales associates to contribute to the store's positive culture. l Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. l Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. l Communicated clear expectations and goals to each team member. l Worked with the management team to implement the proper division of responsibilities. l Actively pursued personal learning and development opportunities. l Strategically scheduled team members to maintain optimal staffing levels at all times. l Answered customer telephone calls promptly and in an appropriate manner. March 2013 to September 2013 Company Name City , State Lot Associate l Operated a cash register for cash, check and credit card transactions with 100% accuracy. l Stocked and replenished merchandise according to store merchandising layouts. l Cleaned and organized the store, including the checkout desk and displays. l Alerted customers to upcoming sales events and promotions. l Identified potential shoplifters and alerted management. l Trained 3 new sales associates each quarter. l Handled all customer relations issues in a gracious manner and in accordance with company policies. l Welcomed customers into the store and helped them locate items. l Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. l Mentored new sales associates to contribute to the store's positive culture. l Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. June 2013 to July 2013 Company Name City , State Package Handler l Loaded and Scanned 400 packages an hour. l Unloaded 1000 packages an hour. November 2015 to January 2016 Company Name City , State Pick Pack Supervised material flow, storage and global order fulfillment. Unloaded, picked, staged and loaded products for shipping. Reported inventory balances and cycle counts in both the ERP and WMS systems. Oversaw warehousing and storage practices and housekeeping. Education Manchester Community College City , State Associate of Science : General Studies General Studies 2012 Windsor High School City , State High School Diploma : General Studies General Studies Skills cash register, closing, Computer literate, Credit, customer relations, customer satisfaction, customer service, Employee relations, Fluent in English, inventory, listening, Merchandising, Natural, policies, POS, problem solver, Retail sales, sales, staffing, store merchandising, team player, telephone ",10 " VICE PRESIDENT Experience Vice President , 04/2018 to 12/2018 Managed all aspects of Epson launch of wearable technology product line including messaging, executive speech and presentation, video script, media relations, social media integration, partner announcements, press releases and other materials, and event logistics Convinced company to conduct press conference during industry event resulting in over 200 media attending and dozens of national media and broadcast stories, including CNN, Fox News, USA Today, CNET, Mashable, Engadget and more Achieved Epson's main objective to be perceived as legitimate competitor to more established industry players such as Google Glass and Fitbit Instrumental in success of (ISC)2, the world's largest association of information security professionals, growing from less than 8,000 members to more than 80,000 in 10 years Conceived (ISC)2 survey of information security profession with resulting coverage in The Wall Street Journal, Fortune, Forbes and numerous other IT and security trade media and establishing CISSP certification as ""gold standard"" Wrote numerous articles, blogs, speeches and video scripts for top security professionals, including Howard Schmidt, first cybersecurity advisor to the White House Played key role in re-branding iconectiv, a telecommunications services provider and business unit of Ericsson, to focus on emerging markets Wrote messaging for new company vision and incorporated into CEO letters, speeches and other communications to staff and partners; wrote articles, white papers, brochures and website content; managed earned, owned and sponsored media programs, including coverage in USA Today and Yahoo! Finance Dana Point Initiated company-wide update of communications processes to better position firm for growth Introduced company messaging maps for consistent storytelling across content channels Counseled teams on creating relevant, compelling earned and owned media content Secured standalone articles in business and consumer media sites for AI startup, including Axios, TheNextWeb and Venturebeat Guided new hire in becoming top earned media producer Won two client-recommended budget increases upon exceeding program goals. Vice President , 03/2013 to 03/2018 Implemented range of earned, owned and sponsored media initiatives that met or exceeded program goals for influence, including Epson New Ventures division; conversational AI pioneer Nuance Communications, iconectiv and technology startups involved in IoT, data analytics and 5G Continuously offered additional program ideas that resulted in business traction Secured bylined article for Cambridge Semantics in The Financial Times by leveraging Thomson Reuters announcement resulting in two major new business leads Created unprecedented visibility and credibility among key audiences for Reveal Mobile by leveraging its retail store data and securing media placements in the New York Post, USA Today, Yahoo! News, Motley Fool and other newspaper and retail trade media outlets Oversaw production of all communications materials across clients, including press releases and fact sheets, presentations, speeches, brochures, email marketing, social media, white papers, articles, websites and blogs, internal communications and more, ensuring consistent and impactful messaging at every touch point Demonstrated success with verifiable data including earned media analysis, website traffic, social media audience growth and engagement, etc. Public Relations Manager , 06/2011 to 03/2013 Company Name Achieved global expansion communications program for IoT provider Telit Wireless due to exceeding objectives in North America. Vice President , 01/2001 to 03/2011 Account Management, Maples Communications, Mission Viejo Managed account team for agency's largest client, Toshiba, with $2.4 million in billings annually Developed and executed public relation plans, including product launches, environmental initiatives, community outreach and corporate activities Wrote messages, speeches and video scripts in collaboration with executive team Retained (ISC)2, the world's largest association of information security professionals, for entire agency tenure with 400% budget increase Directed the communications program from beginning for start-up Networks In Motion, providers of the first wireless navigation solutions for GPS-enabled mobile phones, resulting in acquisition four years later. Education Bachelor of Arts : Journalism California State University - City Journalism Summary Technology communications executive with ability to lead content marketing and public relations programs for brand name and emerging technology companies that accelerate business growth Generates creative ideas that exceed project expectations Expert content developer for owned, earned and sponsored media Makes complex technology stories accessible to business and mainstream audiences Counsels executives on effective messaging and communications strategies Experienced ghost writer of articles, blogs, social media, speeches, video scripts and more Passionate and knowledgeable about the latest technology innovations Industry experience includes telecommunications/5G, the internet of things (IoT), artificial intelligence/machine learning, data analytics and augmented reality/virtual reality Company experience includes Epson, Toshiba, Ericsson, Cisco, Ingram Micro and Nuance Communications Skills Account Management, AI, agency, billings, branding, broadcast, brochures, budget, content, client, clients, email, Epson, Finance, Financial, focus, GPS, information security, letters, logistics, marketing, materials, media relations, messaging, navigation, Networks, newspaper, presentations, press, press releases, processes, producer, retail, Reuters, scripts, script, speeches, speech, stories, white papers, telecommunications, phones, Toshiba, video, vision, website, websites, website content, articles Additional Information Awards Winner of three Silver Anvils, the national award for excellence from the Public Relations Society of America ",20 " INTERN, CLAIM REPRESENTATIVE, HUMAN RESOURCES GENERALIST, PUBLIC AFFAIRS LIAISON SUPERINTENDENT Executive Profile To secure the role of Corporate Communications Manager in an effort to utilize exceptional verbal and written communication techniques to implement and advance the organization's strategic goals Exceptional written and verbal communication skills. Experienced implementation of institution-wide changes to promote and encourage inclusion, respect and dignity for all constituents. Highly skilled in creating a palatable business case about the benefits associated with diversity and inclusion. Proven capacity to collaborate proactively and diligently with stakeholders, while furthering the organization's diversity and inclusion goals. Dynamic interpersonal, analytical, organizational skills. PROVEN COMPETENCIES: Leadership, Relationship Building, Strategic Business Focus, Self-Improvement, Teamwork, Decision Making and Judgment, Adaptability, Inclusiveness, Agile, Quality, Accountability, Customer Focus (internal and external), Work Ethic, Resourcefulness, Communication (verbal and written), Critical Thinking, Flexible, Initiative Skill Highlights Project management Leadership/communication skills Human resources Budgeting expertise Negotiations expert Employee relations Self-motivated Customer-oriented Core Accomplishments Project Management:   Initiated organization migration efforts which resulted in a more streamlined enterprise Human Resources:   Spearheaded new employee engagement Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Professional Experience Company Name City , State Intern, Claim Representative, Human Resources Generalist, Public Affairs Liaison Superintendent 05/1988 to Current Claim Section Manager at the Kalamazoo Operations Center. Job responsibilities include developing goals, strategies and action plans that encourage unsurpassed customer service, while focusing on employee satisfaction and retention levels. I am responsible for selecting and developing high quality, customer-focused managers and employees who will assist the company with achieving its goals and aspirations. Additionally, I am directly responsible for implementing diversity and inclusion programs and initiatives for my section. While at State Farm I have orchestrated the planning and implementation of transitions and redeployments. My experience in the Human Resources Department provided in-depth training with conflict resolution issues, personal and confidential matters and implementation of diversity related programs. Also dealt with a wide-array of legal and personnel issues. My human resources experience equipped me to handle extensive guidance counseling issues, career counseling issues, and other training devices. Company Name City , State Public Relations Intern 01/1988 to 05/1988 Interned with Oprah Winfrey's production company in Chicago, Illinois. This unique and memorable opportunity accentuated my writing, speaking and creativity skills. Responsibilities included interacting with affiliate television and radio stations, drafting promotional materials and responding to fan mail. I was often called upon to make verbal and written presentations to affiliate stations. This experience enabled me to develop phenomenal public speaking and presentation skills. Company Name City , State Intern 01/1982 to 01/1985 Interned in the Public Relations Department. Responsible for formulating, drafting and proofreading newsletters and other pertinent company-oriented documents. This position enabled me to make verbal presentations about upcoming organizational changes to internal customers. Education Doctoral Degree : Organizational Management and Leadership Diversity and Inclusion 2013 University of Phoenix , City , State Organizational Management and Leadership Diversity and Inclusion and after successfully defending my doctoral dissertation, while balancing a full-time career. Master of Science Degree : Organizational Communications Diversity/Inclusion and Intercultural Communications 2011 Illinois State University , City , State GPA: GPA: 3.9 Organizational Communications Diversity/Inclusion and Intercultural Communications GPA: 3.9 Grade Point Average while effectively balancing a full-time career. Bachelor's Degree : Journalism and Mass Communications Human Resources 1987 Drake University , City , State Journalism and Mass Communications Human Resources Graduated in May of 1987 with a 3.0 grade point average while serving in several leadership capacities. Served effectively as the president of the Black Student Organization (BSO), Resident Assistant (RA) and as a key member of the University's President's Council. Skills conflict resolution, Council, counseling, creativity, customer service, drafting, Human Resources, leadership, legal, mail, newsletters, organizational, personnel, presentations, presentation skills, promotional materials, proofreading, Public Relations, public speaking, speaking, quality, radio, television, unique, written Additional Information NOTABLE RECOGNITIONS: Selected for the highly competitive 2013 Governor's Award in Lansing, Michigan. Selected as the 2012 Athena Awards Honoree. Selected for the 2010 Tom Joyner Mother of the Year Award. Selected for the 2009 National Association of Female Executive Award. Selected for the 2008 President George Bush ""Point of Light"" Award. Selected for the 2008 Tyson's Food Mother of Distinction Regional Award. Selected for the 2007 YWCA's Woman of Distinction Award. Selected for the 2006 Congressional Award from Congressman Tim Johnson. Professional Affiliations President of Jack and Jill of America, Incorporated (Kalamazoo Chapter). Vice President of Kalamazoo's National Association for the Advancement of Colored People (NAACP). Vice-President of Alpha Kappa Alpha Sorority, Incorporated-Kalamazoo Chapter. Founder of the nationally acclaimed M.A.P.S. (Mentoring and Providing Scholarships) Program. Corporate America Columnist for the ""Kalamazoo Community Voices"" publication. Member of the Board of Trustees for Kalamazoo Country Day School. Member of Kalamazoo's Community in School's Advisory Board. Leadership Kalamazoo Graduate-2011. Radio Personality for the first African-American radio in Central Illinois-WXRJ-94.9 FM. ",20 " BI TEACHER Summary Motivated teaching professional with over 25 years' experience addressing student needs and ensuring proper student social/emotional development. Core Qualifications School improvement committee Positive atmosphere promotion Active participation in Truancy Committee Administrative management Experience working special needs students Effectively work with parents Differentiated instruction Behavior modification Instructional best practices Goal setting and implementation Professional Experience 08/2005 to Current BI Teacher Company Name － City , State Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies. Wrote Functional Behavior Assessment, and Behavior Intervention Plans to improve academic success in the classroom. Created a desirable and safe environment for behaviorally challenged students. Met with parents to resolve conflicting educational priorities and issues. Taught all four core subjects and social skills. Developed a Student Success Plan that has kept the suspension of my ""At-Risk Students"" to 5%. 08/2000 to 06/2005 Middle School Resource Teacher Company Name － City , State Taught English and math to 9th-12th graders: Implementing the use of technology, such as the internet to create lessons when materials were lacking. Developed program to work with students and increase interest in higher learning. Collaborated with a team of faculty to develop a tutorial program for students in need of extra help. Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects. 08/1988 to 05/1999 Resource and Self-contained Teacher Company Name － City , State Taught in a gang-affiliated school, managing 3-4 gangs in a class setting. Constantly adjusting to students entering and exiting my program. Successfully improved student participation in the classroom by creating a safe and conducive to learning environment. Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies. Planned, implemented, monitored, and assessed a classroom instructional program that was consistent with Albuquerque School District regulations. Developed and taught lessons on relevant children's social economics and themes to promote student interest. Met with parents to resolve conflicting educational priorities and issues. Created an after-school sports program for an alternative to gang life. Education and Training Masters of Arts : Education Administration Whitworth University － City , State Education Administration Master of Arts : Elementary Education/Technology University of New Mexico － City , State Elementary Education/Technology Bachelor of Science : Special and Elementary Education New Mexico State University － City , State Special and Elementary Education 2017 1995 1988 1983 Associate of Arts : Education Clarendon College － City , State Education Skills academic, Interpersonal skills, economics, English, Functional, instructional design, lesson plans, managing 3, materials, math, Teacher, team-work ",3 " SENIOR ACCOUNT MANAGER Summary Creative and dynamic communications professional with experience in events, customer service, media and public relations, marketing, and fundraising   Highlights Project management Exceptional writer Organized and efficient InDesign experience Deadline-driven Customer service-focused Motivated team player Sound judgment Experience 01/2014 to 01/2016 Senior Account Manager Company Name － City , State Developed custom public and media relations strategy for a variety of clients integrating pr, marketing and social media for maximum impact. Wrote, designed, edited, and distributed press releases and media pitches for clients. Provided updates, serve on committees, and interacted with clients to advise and customize public relation strategy and tactics to achieve goals. Coordinated, managed and executed public relations events; tracked media activity; and problem-solved for public relations and crisis issues. Served as liaison and representative to media and community. Managed website content both Baker PR and clients. Clients included Lord & Taylor, National Center for Adaptive Neurotechnology, Complexions Spa, The Port of Coeymans, Creatacor, and more. 01/2012 to 01/2014 Development Senior Associate Company Name － City , State Responsible for fundraising efforts for individuals at every level; manage and redesign membership benefits program; coordinate and manage events. Developed relationships with donors to achieve financial goals. Managed all details of fundraising events to include budget, negotiating contracts, managing vendors, organizing volunteers and staff to execute events, timeline creation and management, and coordination of communication among departments, guests, sponsors, donors, and vendors. Oversaw reception and receiving line event featuring President Clinton in October 2012. Wrote and designed various fundraising publications in conjunction with creative/marketing department. 01/2010 to 01/2012 Development Manager Company Name － City , State Responsible for fundraising efforts to include events, sponsorships, grants, year end giving, and gift solicitation. Directed public relations events - assist in coordination and execution of annual conference, gala, and golf tournament. Organized and produced Anderson Center video. Managed website revision. Conducted research to identify grant opportunities, and wrote and submitted grant proposals. Managed admissions department: responsible for conducting interviews and tours; coordinate admission process, liaising among family, school district, and related parties; and represent Anderson Center at conferences and marketing opportunities. Wrote, designed, and edited public relations, marketing, advertising, and fundraising publications. 01/2007 to 01/2010 Senior Account Executive Company Name － City , State Assisted in the creation of public and media relations strategy for a variety of clients. Wrote, designed, edited, and distributed press releases and media pitches for clients. Provided updates, served on committees, and interacted with clients to advise and customize public relation strategy and tactics to achieve goals. Clients included Rent-a-Center, Beech-Nut, Invenergy LLC, NYS Rental Dealers Association, Community Health Foundation of Western New York, and Niagara Falls Bridge Commission. 01/2003 to 01/2007 Public Relations and Membership Company Name － City , State Developed public and media relations strategy for second largest non-profit in Columbia County, NY Wrote, designed, and edited pr, marketing, advertising, membership, and fundraising publications. Managed membership program and database; developed and executed special and fundraising events. Managed website content. Project management included: development of new corporate logo and implementation; created brand consistency for COARC publications; created and executed a 40th anniversary event; wrote, organized and produced a COARC video; and directed annual staff recognition and award programs. 01/2002 to 01/2003 Executive Assistant Company Name － City , State Managed daily activities of the Vice President's office in an international agricultural company. Assisted in updating and maintaining vendor database and purchasing-related projects. 01/1998 to 01/2001 Public Relations Coordinator Company Name － City , State Created public relations, sales promotion, and corporate sales publications for what was the largest chain of toy stores in the U.S., problem-solved for public relations issues and corporate sales. Coordinated and organized details for pr events to include community event attended by 10,000 people in Pittsfield, MA and Sony PlayStation National Truck Tour; and provided outstanding customer service. 01/1996 to 01/1998 Recruiter/Cultural Coordinator Company Name － City , State Interviewed and assessed applicants for 35 departments for award-winning health and wellness center. Managed advertising, designed recruiting publications; developed relationships with employment agencies, schools, colleges and community and presented at job/career fairs and business functions. As Cultural Coordinator, oversaw ticket promotion and sales for seven venues. Education Bachelor Degree : Business Communication Florida Institute of Technology － City , State Business Communication Interests Greene County YMCA, board member Henry Hudson Youth Soccer board member/coach Public Relations Society of America, board member, former president Salvation Army volunteer American Red Cross volunteer Berkshire Leadership Program, graduate and steering committee member Columbia County Leadership Program graduate  Skills Experience with advertising, budgeting, negotiating contracts, project management, and video creation. Adept at customer service, editing, fundraising,media relations, content creation, and research. Developed grant proposals, marketing collateral, press releases, publications (newsletters, annual reports, year end appeals and more), website content, and communications  strategy. Fundraising Software: Raiser's Edge Desktop Publishing Software: InDesign ",20 " FINANCE OFFICE ASSOCIATE Professional Summary Detail-oriented, diligent and accuracy-driven individual with a B.sc in accounting and Ms./MBA degree in finance. In the past years, gained vast experience/skills in office operations with top-notch handling of office communications, logistics and records. In the banking and accounting industry, focused on balancing customer needs and relations while ensuring bank security regulatory requirements and protection protocols. Skills Communication skills, written & verbal Office administration (phones, faxing, filing) Spreadsheet development & management Microsoft Office Suite Customer service Analytical & problem solving Organizational and follow up skills Multi tasking & Time management Invoice Processing- Oracle EBS Reconciliation Work History 04/2021 to Current Finance Office Associate Company Name – City , State Prepared meeting materials and took clear notes to distribute to stakeholders. Collaborated inter-departmentally to assist with workflow and gather reports and data for Assistant Finance Director. Managed over 30 vendors and reconciled invoices when necessary. Restocked supplies and placed purchase orders to maintain adequate stock levels. Developed and maintained spreadsheets in Excel to track and chart information such as Call center reports and Employee Payroll deductions. Coordinated efficient calendars for Account Receivable manager and section heads by factoring in schedule availability and load limitations. Processed invoices and expenses using Oracle EBS to facilitate on-time payment and pass along to Account Payables. Maintained staff directory and company policy handbook for human resources department. Completed clerical tasks such as filing, copying and distributing mail. Arranged rapid office equipment repair and maintenance with vendors. 08/2019 to 12/2020 DEAN'S ASSIOCIATE Company Name – City , State Performed clerical duties, maintain files, and organize documents, photocopy. Provided accurate information in person or by telephone to students, staff, and public applying knowledge of University programs, policies, and procedures. Processes various documents; reviews for accuracy and completion; obtains all necessary signatures; routes to appropriate personnel. Requisitioned supplies, printing, maintenance, equipment, and other services Operates information systems to produce conventional and unconventional correspondence, reports, and forms. Decreased office expenditure by 20% by implementing needed controls on stock/supplies and standardizing ordering procedures Maintains confidentiality in all matters pertaining to the University. Resolved interpersonal conflicts by listening, finding common ground and building relationships. 01/2017 to 03/2018 ASSISTANT CASH OFFICER Company Name – City , State Prepared financial reports relating to invoicing bills, account payables and receivables. Reconcile invoices and identify discrepancies. Obtained documents, clearances, certificates, and approvals from other departments to ensure proper documentation. Managed over 50 customer requests via telephone and email per day. Prioritize and manage own workflow to ensure quality and efficiency (i.e. meet deadlines; be flexible in adjusting to changing work priorities) Strong knowledge and understanding of cash management products, credit process and pricing philosophy Demonstrates innovative approaches to business development and meeting client needs Managed high priority and confidential correspondences (e-mails and phone calls) Sense of urgency when appropriate with a strong commitment to business ethics and audit requirements 07/2015 to 10/2015 COMMERCIAL BANK INTERN Company Name – City , State Open and maintain customer accounts by recording information. Identifying and assessing customers' needs to achieve satisfaction. Managing incoming calls and customer service inquires. Used company's accounting software to verify customer identity before withdrawals were made. Assisted with inter-branch bank reconciliations at the end of each month. Assisted the accounting department in the preparation of documents for audit. Process standard teller transactions for customers including servicing client accounts, cashing checks, balancing cash drawers and correcting discrepancies. Developed research reports and gained experience within the bank's finance, credit risk, commercial lending, consumer lending, mortgage lending, operations, and strategy departments. Engaged colleagues as an efficient branch operational team, balanced daily work, and studied monthly financials. Performed teller functions in accordance with established bank policies, procedures and regulations. Education 12/2020 Master of Science : Finance Webster University - City , State 12/2020 MBA Webster University - City , State 07/2016 Bachelor of Science Accounting : Accounting And Finance Afe Babalola University - City Certifications ORGANIZATION A.S.A – African Students Association Webster University (October 2018 – Present) Position – member ATSWA- Accounting Technician Scheme West Africa (July 2015- present) Position -member Certificate in Leadership development – African Leadership Development (April 2017) ICAN-Institute of Chartered Accountants of Nigeria (2018) ",15 " HEALTHCARE CONSULTANT Executive Profile Proven leader with solid performance seeking new challenges to bring a comprehensive set of skills to your company. Former military leader, certified instructor, designated a Subject Matter Expert in 2 fields of medicine, experienced public speaker. Skill Highlights Skills Used Microsoft Office, Smarttech SMART Board, Public Speaking, Public Relations, Marketing, Sales Instructor/Writer - Combat Medic Advanced Individual Training 1st Detachment, 108th Training Command - Augusta, GA - November 2014 to October 2015 Train, lead, and mentor upcoming healthcare specialists. Be the example of ""what right looks like"" for new healthcare practitioners to follow. Read, revise/edit, publish and teach course material for a healthcare program that graduates over 30,000 individuals annually. Project management regarding training program tasks. Supervise the logistics of monthly synchronization meetings from catering and event planning to security and logistics for monthly gatherings of key leaders in public venues. Teach NREMT curriculum to students attempting EMT certification. Evaluate NREMT practical skills for EMT certifications. Teach CPR/BLS. Teach TCCC core curriculum and advanced skills. Teach additional skills such as mass casualty management, patient administration, disaster management, critical thinking, leadership development, convoy operations, logistics, supply chain management, and other necessary skills to be a Healthcare Specialist in the US Army. Instructor/Writer - Infantry Battlefield First Aid Alpha Company, 2nd Infantry Battallion, 29th Infantry Regiment - Fort Benning, GA - November 2012 to November 2014 Responsibilities Teach TCCC core curriculum and First Aid to classes of up to 220 Infantryman. Teach additional skills such as mass casualty management, critical thinking, leadership development, medical evacuation logistics, and other necessary skills to save lives. Supervise records management of instructor credentials, supply orders, equipment maintenance, and building/site maintenance. Emergency Care Sergeant, Squad Leader Echo Company, 2nd Infantry Battallion, 29th Infantry Regiment - Fort Benning, GA - April 2011 to November 2012 Hospital, Pre-Hospital, Long-term Geriatric Population, VA Home/Clinic, Acute Care, Phlebotomy/Lab, Immunization Clinic, Medical/Surgical Ward, PACU, ICU, Pediatric Emergency Department, Telemetry, Behavioral Health Ward* Supervised 2 noncommisioned officers and 10 soldiers. Assigned them to 5 ambulance teams. Managed their duties and helped resolve their personal issues in order to make them effective leaders and efficient medics. Responsible for medical equipment sets valued at over $100,000.00 each including vehicles and HAZMAT. Designated as the primary Information Technology point of contact within the section, implemented and oversaw the transition to paperless office management and streamlined previously cumbersome and outdated communications methods. Emergency Care Specialist Headquarters and Headquarters Company/Bravo Company, 1-41 Infantry Batallion, 3rd Brigade, 1st Armor Division - Fort Bliss, TX - June 2009 to June 2011 Responsibilities Clinical patient care, austere/remote medical care. Live Fire training exercises and medical support. Individual and crew served weapons training. Infantry tactics and SOP's Microsoft Office 2013, Word, Excel, Powerpoint, Adobe Acrobat Professional, Adobe Photoshop, Solidworks, Emergency Management Systems, Network Administration, DSLR Photography, Supply Chain Management, Classified Document Management, Joint Commission Inspection Standards, Classroom Instruction (10+ years) Core Accomplishments Designed and implemented a mass casualty evacuation SOP for a battalion of 600 soldiers. The SOP was so effective that it was adopted as the brigade standard for 3000 soldiers. Designed and implemented a field expedient casualty evacuation system using civilian vehicles. Coordinated all resources necessary to create a cost effective, fully equipped, fully functional aid station and synergistic casualty evacuation plan using non-medical assets Designed training program using scenario based training for infantrymen, first line supervisors, and command staff to effectively manage mass casualty situations Skills Used Aluminum fabrication, complex problem solving, program management, disaster management, casualty management, patient care, security, defensive tactics, offensive tactics, logistics, supply chain management Emergency Care Specialist Charlie Company, 302nd Brigade Support Battalion, 1st Heavy Brigade Combat Team - Camp Casey, South Korea - June 2007 to June 2009 Cross-trained Republic of Korea Army (ROKA) medical personnel in U.S. tactics and medical skill sets Cross-trained with ROKA Combat Engineers in breaching techniques and explosive demolition Project manager for the integration and effective training in Medical Communications for Combat Casualty Care (MC4) system for a company of 170 medical personnel Countless convoy planning operations involving the simultaneous movement, set-up, and break-down of ambulance exchange points, forward surgical teams, level 1 trauma centers, and mass casualty incident management centers Noncombatant Evacuation Operations Senior Supervisor. Supervised, planned and implemented a full spectrum evacuation of 27 families of US Soldiers from South Korea to Japan during Operation Courageous Channel. Emergency Care Specialist Training Support Company, 32nd Medical Brigade - Fort Sam Houston, TX - May 2005 to June 2007 Responsibilities Coached, mentored, and credentialed individuals in medical skills necessary to do their job Provided medical support for 50,000+ personnel annually in a training area of 27,990 acres Supervised the pharmaceutical supply chain management for the most heavily used medical activity on the base Awarded for pioneering the compliance with DoD paperless office mandate in 2006 resulting in a streamlined work environment with greatly reduced supply consumption. Project manager for logistical transport, set up, staffing, and equipment movement for a special needs Intensive Care Unit in San Antonio, TX during refugee movements from areas effected by Hurricane Katrina in 2007. Professional Experience Healthcare Consultant 05/2016 to 10/2016 Company Name City , State Introduce patients to the training program, how the EEG monitoring will assist their recovery, and how the weekly training works in conjunction with other parts of their treatment plan. Set up the computer, software, Brainmaster Discovery 24E, Pocket Neurobics U-Wiz, and electrodes. Ensure Bioera PNwiz is tracking appropriately and that all parameters load properly. Troubleshoot equipment and software if necessary. Explain the cognitive testing procedures and coach individuals through initial and follow up brain mapping. Coach individuals through their training sessions and monitor their progress. Healthcare Consultant 02/2016 to 05/2016 Company Name City , State At an international medical center, provides full-spectrum multi-system detoxification through comprehensive individual healthcare and lifestyle planning. Monitors up to 3 individuals simultaneously and up to 6 individuals per day through their 2 hour treatment session. Educates individuals about treatment options, toxins, heavy metal contamination, and how daily life can change from healthier decisions. Provides an immediate analysis from the initial results of treatments. Part of an international healthcare team that represents 6 countries at the only facility in China and 1 of only 2 facilities in the world that perform a proprietary treatment. Medical Investment Management: Healthcare and lifestyle consulting for high net worth individuals making decisions to transform their lives and eliminate barriers to living a long healthy life. 60,000 to over $300,000 (USD) average daily investments. Overall investment/sales performance upwards of $25 million USD over the course of 4 months averaging 5 million per month. Achievements: Within 2 weeks of my arrival, out of the four foreigners working for the company (all of which were licensed doctors and interviewed by the same board) I was selected to be the Science Advisor for a provincial level tumor research institute partnership. The decision was made by the president of the hospital and all 5 center directors: assessment, therapeutic apheresis treatment, western medicine intervention, traditional Chinese medcine intervention, and the MAI therapy clinic. English Teacher 10/2015 to 01/2016 City Best Learning English - (Chaoyang District Teach children (age 2+) English language skills according to US academic standards for grades Pre-K1 to G6 (6th Grade) using McGraw Hill curriculum. Write lesson plans from grades Pre-K1 to G6 (6th Grade) using McGraw Hill curriculum supplemented by employer developed training materials. Review, edit, and republish outdated, incomplete, unsatisfactory and insufficient training plans and guides. Simultaneously accommodate all learning styles into lessons. Perform demonstration lessons and marketing event planning. Improve public relations with local clients and the overall image of the Best Learning English brand. Voluntary point of contact for new Foreign Teacher cultural integration, medical aid, personal privacy, and physical security while abroad. Provide feedback to parents regarding student performance and additional steps the can take to foster a healthy developmental environment for their child from an American perspective. Education High School Diploma 2004 Winter Park High School City , State Personal Information Service Country: United States Branch: Army Rank: Sergeant 2004 to October 2015 Honorable Discharge Willing to relocate: Anywhere Interests Highly experienced leading, training, and developing others Previous quarter year sales averaged $25 million at over $5 million monthly Advanced computer and technology literacy Multiple awards for effective leadership, initiative, performance, compassionate volunteer work, and proficiency Proven motivator, leader, trainer, and builder of strong, high-energy civilian and military teams Skills academic, Acute Care, Adobe Acrobat, Adobe Photoshop, Alpha, ambulance, Army, Behavioral Health, Chinese, Coach, consulting, CPR, critical thinking, clients, Document Management, edit, Emergency Care, English, equipment maintenance, event planning, First Aid, image, Immunization, Information Technology, Inspection, Instructor, Instruction, Investment Management, investments, leadership development, lesson plans, logistics, marketing, meetings, mentor, Excel, Microsoft Office, Powerpoint, Word, works, weapons, Monitors, Network Administration, office management, patient care, Phlebotomy, Photography, PACU, progress, Project management, Public Relations, Public Speaking, Read, research, Sales, Solidworks, SOP, supply chain management, Supply Chain Management, Teacher, Telemetry, therapy, training materials, treatment plan, Troubleshoot, Writer Additional Information Active DoD Secret security clearance Highly experienced leading, training, and developing others Previous quarter year sales averaged $25 million at over $5 million monthly Advanced computer and technology literacy Multiple awards for effective leadership, initiative, performance, compassionate volunteer work, and proficiency Proven motivator, leader, trainer, and builder of strong, high-energy civilian and military teams Available ASAP* Willing to relocate: Anywhere Authorized to work in the US for any employer LINKS https://www.linkedin.com/profile/view?id=318596417 MILITARY SERVICE Service Country: United States Branch: Army Rank: Sergeant 2004 to October 2015 Honorable Discharge Commendations: Army Achievement Medal (x3), Good Conduct medal (x3), Military Outstanding Volunteer Medal, Certificate of Achievement (x6), Army Service Ribbon, Overseas Service Ribbon, Korean Defense Service Ribbon, Global War On Terrorism Service Ribbon ",6 " CUSTOMER SERVICE ADVOCATE Summary Talented Customer Service manager skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. A sales manager skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. Skills Superb sales professional Store planning and design Strong communication skills Detail-oriented Personnel training and development Time management Proficient in MS Office Accomplishments Awarded annual merit increases during the first 15 years of employment. Consistently exceeded daily sales targets with an average of 5000+ in sales each day. Managed a successful sales team of 20 members who consistently exceeded sales goals by 80% each month. Successfully managed $1.4 million in merchandise per day. Fulfilled all supervisory duties when Store Manager was on vacation. Interviewed applicants and successfully staffed any vacancies throughout store, focusing primarily on assigned areas. Routinely helped as many as 20 customers each day in a high-volume retail outlet. Promoted to Call Center lead within 6 months of employment. Experience 03/2015 to 10/2016 Customer Service Advocate Company Name － City , State Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. 10/1995 to 02/2014 Sales Manager Company Name － City , State Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Trained staff to deliver outstanding customer service.Contributed to merchandising ideas at team sale meetings.Reorganized the sales floor to meet company demands.Stocked and restocked inventory when shipments were received.Received and processed cash and credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.Demonstrated that customers come first by serving them with a sense of urgency.Shared product knowledge with customers while making personal recommendations.Recommended and helped customers select merchandise based on their needs. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Served as liaison between customers, store personnel and various store departments.Informed customers about sales and promotions in a friendly and engaging manner.Trained new employees on company customer service policies and service level standards.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Hired and trained all sales staff for new store location. Trained in negotiations and time management. Determined staff promotions and demotions and terminated employees when necessary. Addressed and corrected sales staff communication issues in a tactful and effective manner. Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts. Worked closely with the district manager to formulate and build the store brand. Helped determine movement/placement of incoming merchandise. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Arranged items in favorable positions and areas of the store for optimal sales. Established and maintained proper high traffic displays, resulting in increased sales. Conducted staff meetings with sales personnel to introduce new merchandise. Researched current and past business performance using on-line systems and available reports. Effectively communicated and coordinated execution of the plano-gram with store management. 11/1990 to 08/1995 Sales Manager Company Name － City , State Managed a $30,000 monthly sales portfolio.Served as liaison between customers, store personnel and various store departments. Answered customers' questions and addressed problems and complaints in person and via phone. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Maintained friendly and professional customer interactions. Trained new employees on company customer service policies and service level standards. Managed sales staff of 6 members. Delivered excellent customer service by greeting and assisting each customer. Contributed to merchandising ideas at team sale meetings. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Effectively communicated and coordinated execution of the plano-gram with store management. 07/1986 to 08/1990 Data Entry operator Company Name － City , State Verified and logged in deadlines for responding to daily inquiries.Assisted with payroll preparation and entered data into cumulative payroll document.Verified that information in the computer system was up-to-date and accurate. Promoted positive customer and associate relations through courtesy, service and professional appearance. 09/1985 to 10/1986 Loan Servicing Representative Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Assisted with the development of the call center's operations, quality and training processes.Led a team of customer service representatives to increase service center profitability. Education and Training 1983 High School Diploma : General-Business William Penn Vo-tech － City , State , USA General-Business Communications Morgan State University － City , State , USA 1984 - 1985 Skills administrative, call center, cash receipts, cash registers, closing, Strong communication skills, credit, customer satisfaction, customer service, excellent customer service, excellent customer service, customer service, Detail-oriented, fashion, inventory, meetings, merchandising, money, MS Office, negotiations, payroll, personnel, Personnel training, policies, processes, quality, reconciling, sales, sound, store management, store management, phone, Time management ",4 " KEY HOLDER Summary Highly organized efficient in multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor. Resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude with strong work ethic. Highlights Microsoft Outlook, Word and Excel Skilled trainer MS Office expert Customer-focused Strong interpersonal skills Effective workflow management Accomplished manager Goal-oriented Positive and upbeat Experience Key Holder 08/2012 to Current Company Name City , State Trained all incoming sales team members. Promptly resolved all customer requests, questions and complaints. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Trained staff on operating procedures and company services. Prepared for opening and closing of the store. Collections Specialist 02/2010 to 04/2011 Company Name City , State Effectively managed a high-volume of inbound and outbound customer calls. Evaluated and initiated alternatives for resolving account balances. Responded to customer inquires regarding account status. Coordinated collection activities for delinquent accounts. Resolved customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Met or exceeded service and quality standards every review period. Sales Associate 07/2008 to 04/2009 City , State Greeted customers in a timely fashion while quickly determining their needs. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Contributed to team success by exceeding team sales goals. Operate cash register and receives payment from customer in cash or debit Participated in physical inventory counts. Education Certificate: Current Temple Real Estate school : Marketing 2008 Virginia Union University City , State Marketing Skills cash register, closing, Strong interpersonal skills, customer service, debit, fashion, inventory, Excel, MS Office, Microsoft Outlook, Word, policies, quality, Real Estate, sales, trainer, workflow ",16 " LEAD TELLER Summary Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals. My goal is to gain more hands on experience within the chosen work . I would like to expand my knowledge base, to advance in position and gain recognition. Highlights Exceptional customer service Excellent communication skills Sales expertise Strong sense of banking ethics Practiced knowledge of bank security systems Currency and coin counter Safe and vault operation Energetic Strong work ethic Experience Company Name July 2010 to June 2014 Lead Teller City , State Daily operation and balancing of a $25000 cash drawer Processing deposits, withdrawals, payments Assessed risks and approved transactions for myself and other team members Routed Proof Deposit work to appropriate departments for nightly processing Daily vault and ATM balancing Processed Foreign Currency transactions, such as buying and selling of multiple International currencies Completed Control Online tasks to keep in compliance Made quality referrals for Consumer and Business account opening Stepped in to assist the management team in the event the Service Manager was not in. Company Name August 2006 to July 2010 Lead Teller City , State Daily operation and balancing of a $75000 cash drawer Processing deposits, withdrawals, payments Assessed risks and approved transactions for myself and other team members Routed Proof Deposit work to appropriate departments for nightly processing Completed Control Online Tasks to keep in compliance Made quality referrals for Consumer and Business account opening Daily vault and ATM balancing Processed Foreign Currency transactions, such as buying and selling of multiple International currencies Implemented and followed branch opening and closing procedures Accepted and processed credit card and consumer loan applications Assisted in the training of new team members Provided onsite training Assisted in weekly teller line scheduling Stepped in to assist the management team in the event the Service Manager was not in Company Name February 2003 to March 2006 Personal Banking Representative City , State Daily operation and balancing of a $15000 cash drawer Processing deposits, withdrawals, payments Opened new accounts at the customer's request Accepted credit card and loan applications Nightly vault balancing Daily ATM processing. Education Rockville High School 06/1999 High School Diploma City , State Personal Information I enjoy face to face interaction with customers, whether through teller line work or account opening. With 15 years of banking experience, I have become knowledgeable in the daily operation of a bank branch. Skills ATM, opening and closing, credit, quality, routing, selling ",21 " SECURITY BAGGAGE HANDLER/PERSONNEL SCREENER Career Overview Highly enthusiastic customer service professional with [number] years client interface experience.Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry. Core Strengths Computer Skills: MS Excel, MS Access, MS Word, MS Power Point, MS Outlook, Adobe Acrobat Programs: Navy Enterprise Resource Planning, FedEx, United Parcel Service, Webflis, DODDAC, FACTS Currently maintain an active Security Clearance of Secret. References/DD214/ Transcripts upon Request Accomplishments Deans List Work Experience March 2014 to Current Company Name City , State Security baggage handler/Personnel Screener Provide information to space ""A"" travelers as well as PCS customers. Loaded over 5,000 60 to 75lb bags on state of the art Air Force ""X"" ray equipment. Provided force protection security for the AMC military terminal. Monitor all illegal material using the available x-ray, explosive and narcotics detection, magnetometer, hand held scanning equipment, and video monitoring camera. Illegal material includes weapons, explosives, narcotics, and any other materials which are unauthorized for air transportation. January 2010 to January 2012 Company Name City , State Aviation Ordnanceman CVN 77) Virginia Beach, Virginia 2010-2012 Aviation Ordnanceman Inspect, maintained and repaired aircraft mechanical and electrical armament/ordnance systems Serviced aircraft guns and accessories Stowed, assembled and loaded aviation ammunition including aerial mines, torpedoes, missiles and rockets Serviced bomb, missile and rocket releasing and launching devices Loaded supplementary munitions Assembled, tested and maintained air-launched guided missiles Supervised operation of aviation ordnance shops, armories and stowage facilities Load supplementary munitions Assemble, tests and maintain air-launched guided missiles Supervise operation of aviation ordnance shops, armories and stowage facilities Requisitioned, received, inspected, un-packed, inventory, Accounted for, stored, handled, and processed shipments for: air/surface/sub-surface launched missiles, bombs, and components; special weapons; aircraft gun ammunition, cartridges, and actuated devices, rockets; launchers; aircrew escape propulsion systems; pyrotechnics/screening/marking devices; airborne targets/drones/decoys; unmanned air vehicles; aerial mines/torpedoes; and underwater sound signals/son buoys, ashore and afloat. Tested, inspected and assembled, fuses, loaded/downloaded, and armed/de-armed the listed ammunition/airborne weapons, supplementary stores, and electronic countermeasures equipment. Installed, removed and repaired inventory. Maintained, pre-/post- operational test/inspection, weight testing/calibration, corrosion control of aircraft weapon release/launching/firing systems, shipboard weapons elevators, magazines, sprinkler systems, aircraft armament equipment, armament weapon support equipment, mechanical handling equipment, and test equipment. Instructed, supervised, and managed operational/training January 2007 to January 2010 Company Name City , State Armament Division Maintenance Technician Performed scheduled/unscheduled maintenance and ordnance loading/downloading evolutions on 24 F/A18, 14 F-16, 4MH-60'S Aircraft. Auxiliary Retail Outlet Top Gun Supervised, Inventoried, stored, ordered merchandise for Top Gun pilot school Cashier, Excel spreadsheet database, currency handler, bank handler responsibility. Flawlessly handled over $60,000 worth of merchandise and $50,000 worth of MWR funds and transactions. This led to MWR having extra $6,000 for the command Christmas party. Educational Background 2015 Saint Leo University City , State , US Criminal Justice Bachelor of Arts Saint Leo University, Chesapeake, VA Deans List Bachelor of Arts Graduation: 2015 Overall GPA: 3.778 ◦ Major: Criminal Justice Bilingual- Spanish Military Experience January 1977 to January 2010 Company Name Provide information to space ""A"" travelers as well as PCS customers. Loaded over 5,000 60 to 75lb bags on state of the art Air Force ""X"" ray equipment. Provided force protection security for the AMC military terminal. Monitor all illegal material using the available x-ray, explosive and narcotics detection, magnetometer, hand held scanning equipment, and video monitoring camera. Illegal material includes weapons, explosives, narcotics, and any other materials which are unauthorized for air transportation. Oceana Naval Air Station/USS George Bush (CVN 77) Virginia Beach, Virginia 2010-2012 Aviation Ordnanceman Inspect, maintained and repaired aircraft mechanical and electrical armament/ordnance systems Serviced aircraft guns and accessories Stowed, assembled and loaded aviation ammunition including aerial mines, torpedoes, missiles and rockets Serviced bomb, missile and rocket releasing and launching devices Loaded supplementary munitions Assembled, tested and maintained air-launched guided missiles Supervised operation of aviation ordnance shops, armories and stowage facilities Load supplementary munitions Assemble, tests and maintain air-launched guided missiles Supervise operation of aviation ordnance shops, armories and stowage facilities Requisitioned, received, inspected, un-packed, inventory, Accounted for, stored, handled, and processed shipments for: air/surface/sub-surface launched missiles, bombs, and components; special weapons; aircraft gun ammunition, cartridges, and actuated devices, rockets; launchers; aircrew escape propulsion systems; pyrotechnics/screening/marking devices; airborne targets/drones/decoys; unmanned air vehicles; aerial mines/torpedoes; and underwater sound signals/son buoys, ashore and afloat. Tested, inspected and assembled, fuses, loaded/downloaded, and armed/de-armed the listed ammunition/airborne weapons, supplementary stores, and electronic countermeasures equipment. Installed, removed and repaired inventory. Maintained, pre-/post- operational test/inspection, weight testing/calibration, corrosion control of aircraft weapon release/launching/firing systems, shipboard weapons elevators, magazines, sprinkler systems, aircraft armament equipment, armament weapon support equipment, mechanical handling equipment, and test equipment. Instructed, supervised, and managed operational/training Naval Strike and Warfare Center NAS Fallon, Nevada 2007-2010 Armament Division Maintenance Technician Performed scheduled/unscheduled maintenance and ordnance loading/downloading evolutions on 24 F/A18, 14 F-16, 4MH-60'S Aircraft. Auxiliary Retail Outlet Top Gun Supervised, Inventoried, stored, ordered merchandise for Top Gun pilot school Cashier, Excel spreadsheet database, currency handler, bank handler responsibility. Flawlessly handled over $60,000 worth of merchandise and $50,000 worth of MWR funds and transactions. This led to MWR having extra $6,000 for the command Christmas party. Languages Bilingual- Spanish Skills Ordnance, Weapons, Airborne Weapons, Aircraft Mechanical, Aircrew, Aviation, Calibration, Corrosion, Corrosion Control, Inspection, Inventory, Missile, Systems Design, Testing, Training, Weapon, Cashier, Database, Excel, F-16, Maintenance, Retail, Retail Marketing, Pcs, Scanning, Security, X-ray, Access, Acrobat, Adobe Acrobat, Enterprise Resource Planning, Fedex, Ms Access, Ms Excel, Ms Outlook, Ms Word, Outlook, Word ",23 " DIRECTOR OF FINANCE Executive Profile Ambitious  Finance Director  who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Strategic Planning Budgeting / Forecasting Leadership  Financial Planning and Analysis Expense Control P&L / Balance Sheet Management Cost Reductions Matrix Management Core Accomplishments Achieved stretch targets for a turn-around business in EBIT, Cash Flow and Cost Out Created, developed and trained FP&A Department Analyzed channel profitability to optimize pricing and mix strategies Professional Experience Company Name City , State Director of Finance 02/2014 to Current Oversee multiple departments responsible for Global FP&A, Productivity Tracking, R&D Analysis, Warranty, Pricing and Consumer Division Financial Reporting. Lead Canadian Finance Group responsible for P&L, Balance Sheet, Reporting, Pricing and F/X. Implemented improved cost-out reporting highlighting areas of concern and achieved global stretch targets in 2014. Teamed with Sales and Marketing to achieve 2014 stretch targets in EBIT and Cash Flow through Channel Reporting, Contribution Margin Analysis, Inventory Control and Cost Vigilance. Oversee Annual Budget, Strategic Plan and Forecast for Consumer Division. Reorganized US and Canada reporting teams to achieve maximum performance and support multiple functions more effectively while reducing overall staff. Company Name City , State Financial Planning and Analysis Manager 10/2011 to 02/2014 Oversaw month-end and period-end closing, management reporting, forecast and budgeting analysis and reporting.  Created and standardized a month-end package used by executive management with analysis of month, quarter and YTD results compared to prior year and Budget. Managed a team of up to 3 individuals responsible for tracking and analyzing cost center spending in the areas of purchasing/procurement, warehouse, logistics, marketing and administrative expense.  Loaded Annual Budget and Quarterly Forecasts in corporate consolidation system (TRAHQ) for US Sales Company and US Operations facilities.  Drove results through development of standard KPI metrics, annual goal setting and results tracking Created a Profitability by Channel report using activity based costing to help management and sales channels see the full impact of our major customers and dealer channels including specific margin, specific costs and allocated costs.  Company Name City , State Accounting Supervisor 11/2010 to 10/2011 Oversaw Month-end Close for 5 Sales Channels with Trade Revenues of $550M Annually and Intercompany Revenue of $225M Annually.  Implemented 2 day Financial Close (down from 3 day) by working with IT to automate Journal Entries / Reports and creating an Access Database to assist in speed of financial analysis and standard Journal Entries. Hired and supervised Senior GL Accountant to assist in Month-end close, work on special projects and help enforce internal and quality control processes. Created Month-end and Quarter End reports for management and loaded monthly forecasts in Hyperion Reporting System.  Oversaw Balance Sheet Reconciliations and managed US Accruals for Aircare (Warranty) Program, Promotions, Other Credits and COGS clearing account.  Drove process improvements, efficiencies and profitability through working with cross functional teams including IT, Operations, Warranty and Order Management.  Company Name City , State Senior Productivity Analyst 03/2008 to 10/2010 Coordinated Material Productivity reporting with Finance and Sourcing departments in 23 plants and distribution centers globally and conducted monthly Commodity Reviews with sector management.  This included reporting on Actuals, establishing Forecasts and conducting Cross Functional Reviews with Finance and Sourcing. Worked with a Cross-Functional Multi-Sector Team as our Sector financial representative in Windchill Migration (Productivity Reporting System) by establishing financial guidelines, testing the system, training Super Users and coordinating training plan.  Reported Sector Productivity and Material Inflation for $2 Billion Costs including Pipeline Productivity Charts, Commodity Spend, Productivity and Inflation Reports, Waterfalls and Restructure Savings.  Participated in Operations 2009, 2010 and 2011 Standard Setting and AOP Goal Setting for ITS Sector.  Responsible for commodity analysis, PPV and L&OH Productivity Goal Setting. Company Name City , State Audit Consultant 03/2007 to 03/2008 Learned audit processes and control procedures through working on Internal Control Reviews, Oracle Implementation Reviews and Physical Inventory Exemptions. Received multi-culture and cross-sector experience by conducting audits for multiple locations and sectors including United States, China and Mexico. Conducted Sarbanes-Oxley Management Testing and Test Rationalization to improve SOX reliability and timeliness. Passed all 4 CPA Exams and received North Carolina CPA License while working full time during Audit Rotation. Company Name City , State Financial Analyst / Senior GL Account 03/2006 to 03/2007 Worked with Financial Analyst and management on 2007 Annual Operating Plan for Enterprise Services, as well as helped create the allocation model for the 2007 bill-outs to the Sectors. Performed month-end variance analysis of actual-to-forecast, actual-to-budget, and Year-over-Year variances, as well as ad-hoc and trend analysis as needed. Created monthly recurring entries and amortization schedules, entered month-end and year-end closing entries, and performed reconciliations.  Responsible to oversee and analyze cost center spend and expense allocation. Company Name City , State Cost Accountant 06/2005 to 03/2006 Learned Inventory control procedures including tag control, observation and reconciliation during the Annual Physical Inventory and led inventory counts at 2 off-site warehouses. Developed an understanding of GL and forecasts while doing month-end close responsibilities including Sales & Use Tax computation, Inventory Reconciliation and ad-hoc reporting and analysis. Learned about costing parts such as raw material, WIP and Finished goods while working with cost accounting team to set 2006 standards for inventory made in the U.S. and Europe Company Name City , State Sales Manager 01/2002 to 06/2003 Developed leadership skills as a sales manager and agent for a fortune 500 Insurance Company. Trained new agents and ran a successful sales team of 2-3 Sales Associates. Education Masters of Accountancy : Accounting 2005 UNC-Charlotte , City , State , USA Bachelor of Science : Psychology and Statistics 1999 James Madison University , City , State , USA Certified Public Accountant Skills Excel, Access, PowerPoint, SAP, Oracle, MFG Pro, Hyperion, Khalix, TRAHQ ",15 " CUSTOMER SERVICE ADVOCATE II Summary Qualified Lead Customer Service Representative with 16 + years in fast-paced customer service utility office environment and Affordable Care Reform. Personable and professional under pressure. At the utility company I was responsible for the day in and day out operations of a busy utility office as both lead customer service representative and assistant to my local manager. I handled everything from time sheets for the entire office to payments made by our customers. For the last six months I have been employed with Kelly Services and worked in MarketPlace Operations at BlueCross BlueShield where I provided accurate, prompt and courteous responses to all inquiries by members internal and external , agents and providers. I handled inquires that required extensive research, coordination with other departments and accurately documented information. Received positive feedback from members, agents and management regarding work performance. Highlights Exceptional communication skills Filing and data archiving Creative problem solver Professional phone etiquette MS Windows proficient Customer service-oriented Quick learner Flexible Proficient in cash management Works well under pressure Credit card processing Appointment setting Advanced clerical knowledge High level of accuracy Strong account analysis skills MS Office expert Self-sufficient Committed to maintaining data integrity Excellent time management skills Independent worker Detail-oriented Computer proficient Expertise in invoice and payment transactions PowerPoint knowledge PeopleSoft expert CES System Claims Experience SEIN SEIU FIPS PIRS Aclaims Ebill Call Center Experience Customer Service Advocate II October 2014 to March 2015 Company Name － City , State I worked at MarketPlace Operations at BlueCross BlueShield where I provided accurate, prompt and courteous responses to all inquiries by members internal and external , agents and providers in a call center setting. I handled inquires that required extensive research, coordination with other departments and accurately documented information. I worked using the CES system along with Aclaims, Ebill, PIRS, FIPS , SEIU, RMIM, RMIH, and INFP's. I received positive feedback from members, agents and management regarding my work performance. Customer Service Representatives November 1998 to September 2014 Company Name － City , State Responsible for entering all payments for the office every day. The money amount was a high as $25,000 some days. Answered an average of 200 call per day by addressing customer inquiries, solving problems and providing information about their utility service. Greeted customers entering the office and addressed their needs with billing, payment or setting up their utility accounts. Entered time sheet information for all employees at our local office and scheduled meetings for manager. Responsible for all paperwork turned in by employees that need to be entered for company and OSHA requirements. Responsible for all statistical information required on a monthly basis by our corporate headquarters. Responsible for entering all information pertaining to inventory of equipment, scheduling any transfer or pick up of equipment. Handled all invoices and payment to vendors for the local office. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Set up and explained utility accounts to new customers. Responsible for emergency situations with customers and making sure information has been given to the proper person to resolve the problem. Responsible during emergency weather or hazards to be on site at work to help with customer needs. Described products to customers and accurately explained details about the programs that were offered. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Participated in physical inventory counts every quarter. Education High School Diploma : Education. I Coastal Carolina University － City , State , US High School Diploma: Coastal Carolina University - Conway, SC I attended Coastal Carolina University with a major in Education. I left one semester before finishing my degree due to family obligations. My last three semesters I earned 4.0 each semester. My GPA was 3.6 when I left school. Skills Accounting, Accounts To, Basis, Billing, Customer Inquiries, Customer Service, Inventory, Invoices, Invoicing, Payments, Receptionist, Retail Sales, Scheduling, Shipping, The Accounting, Account Analysis, Archiving, Cash, Cash Management, Clerical, Credit, Credit Card, Customer Service Representative, Data Archiving, Data Integrity, Detail-oriented, Etiquette, Filing, Forecasting, Invoice, Ms Office, Operations, Peoplesoft, Phone Etiquette, Powerpoint, Problem Solver, Time Management, CES, Claims, PIRS, FIPS, Ebill, Aclaims, RMIM, RMIH, SEIU ",4 " EXECUTIVE CHEF Professional Summary Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings. Skills Strong attention to safe food handling procedures Chef at The Cork Tree , awarded best restaurant in West Ways Magazine  Employed at Bing Crosby's , featured in  Desert Sum Magazine  ""Chefs Surprise"" column August 2008 Beautiful presentation of food Food presentation talent Hospitality and service industry background Food presentation talent Work History Executive Chef 05/2012 to Current Company Name – City , State www.thecorktree.com. Modern California and Mediterranean Cuisine. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Regularly interacted with guests to obtain feedback on product quality and service levels. Reduced food costs by using seasonal ingredients, setting standards for portion size and minimizing waste. Head Chef 01/2011 to 05/2012 Company Name – City , State Was head chef for this fine dining steakhouse, helped designed kitchen, created all menus, hired all kitchen staff, set up all accounts for the kitchen. Did all meat and fish portioning, made all sauces, worked the grill and line at service. Planned dinner and bar menus, as well as special menus for in-house special events and catering. Sous Chef 01/2010 to 01/2011 Company Name – City , State website: www.smoketreeranch.com (American Cuisine). Daily menu charge of entrees and appetizer, banquet's up to 500 ppl. Prep and serve all lunch and dinner items. butchering, soups, stocks and sauces. 150 to 300 covers per day. Led shifts while personally preparing food items and executing requests based on required specifications. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Executive Chef 01/2006 to 01/2010 Company Name – City , State High volume fine dining restaurant, team leader, training of kitchen and wait staff for all new menu items and daily specials. In charge of Menu development, budgeting, invoice tracking, ordering, food and labor cost, scheduling, banquets. 6.5 Million in yearly sales. Verified proper portion sizes and consistently attained high food quality standards. Achieved and exceeded performance, budget and team goals. Chef/Owner 01/2005 to 01/2006 Company Name – City , State European and Mediterranean Cuisine). Owner of a 45-seat restaurant, responsibilities included: Front of House Management, all beverage ordering, banking, menu development, set up all accounts, set up all license's that where needed to run the business, Budgeting, Accounting, hiring and training of all staff. Executive Chef 01/2002 to 01/2005 Company Name – City , State Kaiser Grill and the Chop House Steak House. Worked at 2 locations Kaiser Grill in Palm Springs and The Chop House in Palm Desert. Was in charge of 2 very busy restaurants. Butchering of all protein items. Inventory, ordering, food and labor cost, scheduling and Daily Specials 4 million in yearly sales. Executive Chef 01/1997 to 01/2002 Company Name – City , State American and Asian Cuisine. Maintaining a food coast of 29.5 %, Weekly Inventory, ordering, labor cost, Daily Specials and Banquets. 4.5 million in store revenue. Assisted in the opening of three restaurants as a training chef, was the Chef of 2 busy stores. 4 million in food sales. Promptly reported any maintenance and repair issues to Corporate Executive Chef. Sous Chef 01/1993 to 01/1997 Company Name – City , State Italian Cuisine) www.ifornaio.com. Managed a large open Kitchen's in fine dining in Italian cuisine. Scheduling, food cost, inventory and labor cost. Was part of opening team for the Las Vegas restaurant in New York New York Hotel and Casino, Successfully open two properties for Il Fornaio 1993 Pasadena, CA and 1996 in Las Vegas, NV 14 million in sales. Education Associate of Arts : Culinary Arts, Chef Training and Restaurant Management 1 1983 Los Angeles Trade Technical College - City , State Chef Discovers Contemporary Flavors - Culinary Institute of America - Skills Accounting, banking, Budgeting, com, CA, hiring, Inventory, Italian, team leader, sales, Scheduling, website Additional Information AWARDS USA Honor Society 2009/2010 Biltmore Who's Who Award 2008/09/10 Achievement Profession Certificate of Merit  Chefs de Cuisine Assn. of California Best European Restaurant 2005/2006 Award ",14 " HR ASSISTANT Professional Profile Skilled Program Coordinator bringing extensive background in technology and business process. Organized, resourceful and detail-oriented with exceptional planning and decision-making abilities. Qualifications Human resources understanding Scheduling proficiency Market research proficiency Report generation Critical thinking Eye for detail Self-directed nature Analytical problem solving Contracts Social media and networks Microsoft Office Suite PowerPoint Exceptional telephone etiquette Patient and diligent Relevant Experience Coordinated all department functions for team of 120+ employees. Planned and executed all aspects of a major office headquarter move. Increased office organization by developing more efficient filing system and customer database protocols.Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees. Experience 01/2014 to 09/2015 HR Assistant Company Name - City , State Pay for registration and conference fees with purchasing card Reconcile purchasing card every 2 weeks to assure there are no taxes or additional charges Fill out Verification of Employment paperwork as it comes in Assess needs of the office and order any supplies that may be needed Assist Office Manager with monthly budget Onboarding/organizing training of new employees Trained on all AV equipment in 9 conference rooms Back up Office Manager when she's out of office Train new employees/students on front desk and mail room procedures Off boarding for terminated or retired employees Organizing/verifying all technology purchases through DoIT Take meeting minutes for Managers weekly meetings Assist with setting up/participating in phone and in person interviews- 5 to 30 at a time Coordinate and organize ETF/Finance meetings in house Create external recruitments and post on websites Create documentation on processes for office Assist with recruitment panels and interviews as needed Assist with travel arrangements for employees (eg; hotel arrangements, fleet cars, etc.) Assist with setting up meetings for college Directors/Chancellors along with coordinating AV equipment and meals Help employees with travel reimbursements Facility coordinator for any heating, electrical or water issues Floor captain/Assisted with creating an Occupant Emergency Plan (OEP) Track Affirmative Action documentation and create reports for Directors Assist with New Employee Orientations. 01/2012 to 01/2014 ORCD Office Coordinator Company Name - City , State •Prepare, document billing codes and send Travel Reimbursements for 10-12 staff •Track and compile 60-70 registrations for Quality Team trainings, as well as attain meeting space for these events on a monthly basis •Coordinate 8-10 meetings for Director and staff with internal/external personnel •Assist with coordinating 2 annual conferences of 400-500 attendees and attend as IT Lead •Assist with cellular phones and tablet set up/troubleshooting •Review credit card statements from 10-12 staff for proper coding and tax exemptions •Create Select Surveys to acquire different information from our ADRC and internal staff •Compound information to create multiple spreadsheets in Excel and tables for various documentations to be sent to external resources •Created 2 databases in Access for tracking upwards of 500 entries a month; created reports for management on a weekly basis for Project Steering committees •Effective knowledge with problem solving as well as emphatic written and oral communication techniques •Format correspondence letters and PDF documents for internal staff •Assist with contacting interviewees and scheduling interviews for different positions •Develop Access database and Excel spreadsheets for proper recording of documentation from ADRC staff and internal procedures •Extensive working knowledge of computer programs (ie; Microsoft Word, Excel, Access, etc.) 04/2010 to 01/2012 Inside Sales/ Administrative Support Company Name - City , State Construct and send Invoices to guarantee payment from 80-100 customers through Quickbooks and Tigerpaw Resolve any questions or concerns customers may have about invoices or sales to confirm they are content Schedule engineers weekly for onsite assignments and Help Desk to guarantee customer satisfaction Order product for small projects- coordinate meetings with clients and engineers to ensure correct product is being ordered Compose Service Reports on a monthly basis to ensure customer satisfaction Build product quotes for customers to achieve daily sales (eg; software, Anti-Virus, routers, printers, etc.) Create weekly spreadsheets for annual renewals and product sales; relay information to President of the company for weekly meetings Design marketing brochures and any daily changes to company website to keep customers up to date with new technology and products Create manual for ‘How To” on procedures for sales in TigerPaw software Work with vendors to get update to date pricing and versions of software/product Education December 2006 BS : Business Management University of Eau Claire - City , State Business Management Student government representative May 2014 AS : Human Resource Management Madison Technical College - City , State Human Resource Management May 2014 AAS : Accounting Assistant Activities and Interests Madison Technical College - City , State Accounting Assistant Affiliations Member of Society for Human Resource Management (SHRM) 2013 - Present Secretary for Young Professionals Group committee with HEUG 2014 - Present Skills Administrative Support, Anti-Virus, billing, budget, oral communication, conferences, clients, customer satisfaction, databases, documentation, Finance, Help Desk, Inside Sales, marketing, meetings, Access database, Excel spreadsheets, PowerPoint, Microsoft Word, Office Manager, Organizing, pricing, printers, problem solving, processes, coding, purchasing, Quality, recording, recruitment, sales, scheduling, spreadsheets, Surveys, travel arrangements, troubleshooting, websites, written communication ",0 " SALES REPRESENTATIVE Summary A customer service representative in the hospitality industry seeking employment with a well-established company to further build my experience in the hospitality industry, with the skills I've learnt as a medical assistant and also my prior experience in the service industry. My goal is to ensure positive and safe travels. Highlights Cheerful and energetic Effective team player Flexible scheduling Dependable and reliable Active listening Verbal/written communication Experience 06/2016 to Current Sales Representative Company Name － City , State Compiled reports, such as cash receipts, customer-bill charges, and sales for accounting and management purposes, or supervised clerical workers preparing reports.  Dealt tactfully and effectively with difficult customers.  Proven performer with demonstrated ability to gain account loyalty and win preferential treatment for products.  Wrote proposals and assisted customers in developing an appropriate marketing campaign or program based on individual goals.  Researched previous customer advertising to determine viable customers to meet sales quotas and identify potential customers for upcoming special advertising sections.  Developed and managed promotional activities aimed at enhancing product awareness.  Generated new accounts and built annual revenues.  Ensured that distribution, merchandising, and price-point objectives were achieved. 02/2016 to Current Bar tender Company Name － City , State Analyzed customer requirements for future products. Dealt tactfully and effectively with difficult customers. Communicated with customers daily. Communicated information clearly and accurately. Committed to the assistance and support of others while maintaining a cheerful and helpful attitude. Successfully assisted customers in merchandise selection. Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities. Trained both new and existing personnel in company customer service protocol. Developed credibility and confidence with customers. Analyzed problems and anticipated customers' needs. 04/2014 to 02/2016 Server/bar tender Company Name － City , State Analyzed customer requirements for future products. Greeted customers, answered inquiries, provided information, resolved problems, and handled various administrative activities. Directed administrative operations for the hectic reception area. Displayed professionalism and product knowledge, which contributed to an increase in inquiry-to-order capture rate. Interacted with customers extensively to maintain customer satisfaction. Originated customized order intake process to meet customers' specific ordering needs, improving delivery performance and optimizing customer satisfaction. Analyzed customer requirements for future products. Communicated with customers daily. Communicated information clearly and accurately. Committed to the assistance and support of others while maintaining a cheerful and helpful attitude. Successfully assisted customers in merchandise selection. Trained both new and existing personnel in company customer service protocol. Analyzed problems and anticipated customers' needs. 06/2013 to 01/2014 Crew member Company Name － City , State Dealt tactfully and effectively with difficult customers.Communicated with customers daily.Communicated information clearly and accurately.Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.Assessed client needs and recommended appropriate products or modifications.Complete knowledge of federal credit card regulations.Successfully assisted customers in merchandise selection.Successfully pacified hostile or antagonistic callers and negotiated a mutually agreeable solution by patiently providing alternatives to reconcile the customer's needs with the company's objectives.Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels.  Offered management position, but had to resign due to school scheduling. 10/2012 to 03/2013 Care giver Company Name － City , State Provided clinical care encompassing both acute and chronic medical conditions and injuries, admissions, discharge summaries, and managing the hypertension clinic. Performed histories and physical examinations. Assessed and managed common patient illnesses. Performed tests and treatments on both pediatric and adult patients including suturing, splinting and gynecological examinations. Discussed cases with physician and other health professionals to prepare comprehensive patient care plan. Providing home care and also running errands.List your most significant achievements. Include accomplishments and skills that directly support your career summary including keywords. Select Sample Phrases for recommendations. Select Expert Advice for best practices Education 2011 High School Diploma East Gaston High － City , State , USA 2012 Medical Assistant King's College － City , State , USA Completed an accelerated degree program with King's College as a medical assistant taking a year. Maintaining to keep me on the dean's list each semester by completing many courses including Microsoft Word and professionalism courses. Skills Work well as a team member or independently. Performed sales, marketing, and market trends research, identified and tested markets, set-up prospect database, developed marketing campaign, and handled follow-up. Rapidly mastered new product data. Performed outstanding customer relationship management, ensuring educated clients, customized products and services and creative, turnkey solutions. Mediation and problem solving skills. Issued return authorizations and processed credits and rebills to resolve shipping discrepancies and invoicing errors. Conducted personalized tours for new employees as part of the orientation program. Promptly answered telephone calls to reflect professional corporate image. Verified quote system data with customer orders to ensure accurate processing. Researched and created vendor records to insure compliance. Developed a thorough understanding of operating cash registers, automatic ticket issue machines, and other computerized equipment within the store. Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.   ",10 " SENIOR INDUSTRIAL DESIGNER Professional Summary I am pleased to submit my resume for Product Designer with Skip Hop Inc. Given my background in Industrial Design and additional experience in consulting, I feel I am in a great position to make as significant contributions to Skip Hop Inc. Throughout my entire career, I have demonstrated consistent success applying aptitudes as a leader and pioneer to achieve high-reaching standards and goals. Please consider the following highlights from my resume: 20+ years working providing industrial design guidance in new product development projects for high-profile clientele. Possesses an extensive repertoire of problem solving skills, technical tools, and software. Proven commitment to continuous professional development as demonstrated through having achieved a post-graduate degree and a professional certification. Attached: Resume Jordan C. Wu, MID Senior-Level Industrial Designer & Consultant A top-performing Senior-Level Industrial Designer and Consultant credited with devising dynamic product designs for high profile corporations from ground up. Possesses an extensive repertoire of technical tools, and software, and research skills to facilitate successful design engagements for major consumer brand names. Highly adept in fostering and cultivating impactful business relationships with an innate ability to propose innovative, value-added solutions to clients. Multilingual and highly adept in fast-pace, results-oriented environment. Core Qualifications Industrial Design Strategic Planning & Analysis Front-end UX Research Design for Manufacturing DFM 3D Design, Modeling & CAD Graphic & Web Design 3D Printing Project Management New Product Development Collaboration Product Design Problem Resolving skills Solidworks, Rhino 3D, Abode Creative Suite - Illustrator, Photoshop, Geomagic Freeform Plus, Microsoft Office Suites - Word, Power Point and Excel, HTML, CSS, and Wordpress. Experience Senior Industrial Designer Jan 1998 to Current Company Name - City , State Led conception, form/function/fit design, DFM ( e.g. for injection molding) and engineering endeavors for products, such as consumer products, packaging design, iPhone cases/accessories, electronic handheld devices, Internet-of-Thing (IoT). Collaborated with production engineers in the U.S., China, and Korea. Clientele includes Johnson & Johnson, Unilever, L'Oreal, Clinique, Avon, and L Brands. Played an integral role in the successful launches of Victoria's Secret Victoria and Ed Hardy Skulls perfume lines. Proactively established GD& T engineering design standards for all design detail presentations. Continuously hones expertise in SolidWorks, 3D printing, Adobe Creative Suite, Keyshot rendering, and Rhino 3D. Developed successful product launch campaigns using websites built on HTML, CSS, and Wordpress. FutureDash, Principal Design Consultant Jan 2011 to Jan 2013 City , State Planned and executed direction of Energybuddy, a home energy monitor for green energy hi-tech startup. Devised conceptualization, detail form language development, electro-mechanic design, moldflow simulation, color/material study, product graphics, packaging design, and presentation, effectively managing product development from design to pilot manufacturing in just 3 months, launched at 2012 CES in Las Vegas. Front-End Research Consultant Jan 2004 to Jan 2007 Company Name - City Successfully identified latent user needs for product development through ethnographic observation, focus group, and interviews. Creatively generating scenario and business model for new products/services. Extensive projects included research for NeoVideo Portable Digital HDTV, Digital Home Network scenario planning, IPTV usability research, a Digital Picture Frames usability study and digital display trend survey. Possesses an additional 5+ years professional experience as an Industrial Designer. Education Master of Industrial Design, M.I.D Pratt Institute - City , State Certified New Product Development Professional, NPDP, Product Development and Management Association Professional Affiliations IDEA award, Industrial Designers Society of America (IDSA) - desktop PC/Worktool system design Languages Chinese - Fluent, Japanese - Limited Working Proficiency Skills 3D, 3D Design, Adobe Creative Suite, Photoshop, CAD, Chinese, color, CSS, Clientele, direction, engineering design, focus, graphics, Graphic, UX, HTML, Illustrator, Japanese, managing, mechanic, Excel, Microsoft Office Suites, Power Point, Word, Modeling, Network, New Product Development, packaging design, presentations, Product Design, product development, Product Development and Management, Project Management, rendering, Research, simulation, SolidWorks, Strategic Planning & Analysis, trend, Web Design, websites Additional Information Awards & Honors US design patent for designing Network Bridge Access Server. (Patent No.: D370470) ",1 " TEACHER Professional Summary Highly organized and detail-oriented Administrative Professional with more than 10 years experience supplying thorough, organized administrative support to senior executives. Skills Filing and data archiving,  Employee training and development,  Critical thinker,  Microsoft Office (Excel, Publisher, PowerPoint, Word),  Multi-line phone proficiency,  Advanced clerical knowledge,  Invoice processing,  Accounting familiarity,  Appointment setting,  Social media knowledge,  Works well under pressure,  Excellent planner and coordinator,  Accurate and detailed,  Customer service-oriented,  Articulate and well-spoken,  Database management,  Teaching/tutoring,  Technological instruction,  Effective time management Work History Teacher 08/2013 to Current Company Name – City , State Develop and implement engaging, effective, student-centered lessons in Reading, Phonics, Math, Science, Social Studies, Writing, and Language Arts. Use activities, songs/raps, and materials to enhance student learning and self-esteem. Create multi-sensory literacy and content based workstations. Conducted parent conferences, faculty and team meetings, Actively participated in activities which included: assessing student progress, assigning grades, taking attendance, recess duty, keeping parents/guardians informed through weekly progress reports/behavior charts, phone calls and email. Teacher Intern 01/2013 to 05/2013 Company Name – City , State Develop and implement engaging, effective, student-centered lessons in all subject areas for a diverse group of second grade special and regular education students. Use activities, songs, and materials to enhance student learning and self-esteem. Designed and implemented an interactive science unit on energy. Worked collaboratively with other teachers and professionals to create effective lessons that met the learning needs and abilities of all students. Legal Secretary/Office Manager 12/2011 to 12/2012 Company Name – City , State Managed office supplies, vendors, organization and upkeep. Screened applicant resumes and coordinated both phone and in-person interviews. Answered and managed incoming and outgoing calls while recording accurate messages. Contacted clients to schedule appointments and discuss the progress of cases. Worked as a team with attorneys, administrative assistants and fellow legal assistants. Entered new cases into company database. Developed, organized, and maintained filing and retrieval systems and files for court proceedings. Created, indexed and maintained client binders. Assisted attorneys in collecting information such as employment, medical and other records. Teller 08/2010 to 03/2011 Company Name – City , State Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed sales referrals and promoted bank services and products. Trained employees on cash drawer operation. Researched and resolved customer issues on accounts. Processed cash withdrawals, treasury, tax and loan payments. Reported daily averages and shortages to the management. Administrative Assistant - Internship 08/2009 to 05/2010 Company Name – City , State Planned, prepared and coordinated logistics, documents, and materials for board meetings, committee meetings and staff events. Answered and managed incoming and outgoing calls while recording accurate messages. Greeted and screened numerous visitors, including VIPs, vendors and interview candidates and directed them to the correct office. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Student Aide/Administrative Assistant 12/2008 to 12/2010 Company Name – City , State Directed guests and routed deliveries and courier services. Screened applicant resumes and coordinated both phone and in-person interviews. Answered and managed incoming and outgoing calls while recording accurate messages. Maintained a clean reception area, including lounge and associated areas. Completed data entry, tracked resumes and maintained the applicant tracking system. Accounts Receivable Administrator 06/2006 to 05/2008 Company Name – City , State Facilitated successful internal and external audits through sound and thorough documentation. Monitored payments due from clients and promptly contacted clients with past due payments. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations. Administrative Assistant 06/2005 to 06/2006 Company Name – City , State Managed office supplies, vendors, organization and upkeep. Screened applicant resumes and coordinated both phone and in-person interviews. Answered and managed incoming and outgoing calls while recording accurate messages. Completed data entry, tracked resumes and maintained the applicant tracking system. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Coordinated board and committee meetings, including schedules and information preparation and distribution. Dental Assistant 09/2004 to 06/2005 Company Name – City , State Set up examination room and dental trays in preparation for examinations and procedures. Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties. Accurately recorded treatment information in patient records. Competently prepared dental materials including cements, amalgams and composites. Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol. Successfully completed OSHA, ADA and HIPAA compliance trainings. Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral). Customer Service Representative 08/2003 to 03/2004 Company Name – City , State Possess strong multitasking abilities and organizational skills to accomplish tasks in a busy environment. Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 150 calls in queue per minute. Addressed and resolved customer product complaints empathetically and professionally. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Met or exceeded service and quality standards every review period. Additional Information 2013-2014 Louisiana Highly Qualified Teacher (Compass Score:4) Education Bachelor of Science : Elementary Education 2013 University of Louisiana at Lafayette - State ",3 " FINANCE MANAGER Professional Summary To attain a responsible position in an organization of repute where I can utilize my accounting expertise to prepare fair and accurate financial documents for the organization. Core Qualifications Well versed with Windows Operating System, Microsoft Office, Internet Operations, Oracle ERP, SAP & Tally Date : Signature : Experience Finance Manager January 2012 Company Name － City RICOH India Ltd is 73.6% Owned subsidiary company of Japan base RICOH Co. Ltd. They are basically deals with manufacturing and installing office automation equipment like multifunctional printer, copier, fax etc. They have 14 branches and 230 dealers in all over India. with average sales revenue 10 billion. New Delhi/NCR as a Senior Finance Executive( from 20th Sept'12 to 16th Feb'15) Key Responsibility: Budgeting & forecasting as well as critical point analysis. IRR & NPV Calculation for project valuation Using Treasury management tools vide Fund flow, Cash Flow and change in working capital statement. All debtors management (Region wise) .Finalisation Of Accounts (Northern region), customer dealing. Calculation Of dealer commission and employee commission Audit Scheduling and document preparation. Balance Sheet and Profit & loss statement analysis for raising the short term bank loan Operating Expenses as well as Capital Expenditure controlling. Revenue recognisation for prepare the profit & loss, Inter branch reconciliation. Prepare rolling Budget to set expectation from monthly operating performance. Prepare the collection register for controlling the Debt and collection. PPT presentation for MIS reporting. Maintain the Assets Register and calculate the depreciation on monthly basis. Bank Guarantee and letter of credit preparation (For foreign Remittance) and also require supervising the team for Government liaison. Supervise the entire Finance Team (6 +4 Person) of North Region as well as corporate budgetary Team. Kochi as a Branch (from 18th Feb'15) Key Responsibility: Finalisation Of Accounts (Branch), customer dealing. Debt Management and aging analysis for the Branch Calculation Of dealer commission and employee commission Audit Scheduling and document preparation. Branch Operating Expenses controlling. Revenue recognisation for prepare the profit & loss, Inter branch reconciliation. Prepare rolling Budget to set expectation from monthly operating performance. Prepare the collection register for controlling the Debt and collection. PPT presentation for MIS reporting. Maintain the Assets Register and calculate the depreciation on monthly basis. Credit Controlling, taking care of collection as well as controlling the entire branch finance Operation. February 2008 to September 2012 Company Name Kolkata & Hyderabad | Finance Executive Erstwhile Coates of India Limited established in 1937, DIC India Limited is a subsidiary of Japan based Dainippon Ink & Chemicals. DIC India along with its subsidiaries sells and produces printing inks. The products include black ink, print finish ink, offset ink, screen and liquid printing inks. It also produces synthetic resins, polyurethane lamination adhesives, press room chemicals & rubber blankets. A wide array of UV lacquers is marketed under the Viocure brand name. Key Responsibilities: All debtors management (Region wise) .Finalisation Of Accounts (Eastern region), customer dealing. Budgetary control and critical point analysis with control. Fund flow , cash flow & working capital statement analysis. All kinds of MIS reporting related with accounts i.e. Liquidity Analysis, working capital consumption statement, cash flow analysis, bank reconciliation statement, monthly Liability statement, monthly expenditure statement, monthly collection statement etc.; Prepare the monthly as well as weekly financial report. Raising the short term bank loan for immediate funding. Supervise the Govt liaison with various tax department. Bill of Exchange preparation, insurance claim, fallow-up with other region for sales tax related issue and other accounting issue, Bank Guarantee and Export documentation preparation, creditors bills processing; Service Tax, Central Excise, PF, ESI Etc. Kolkata | Finance Officer May 2006 to January 2008 Company Name A leading manufacturer of flameproof equipment in the country. This company having a joint venture with SAIT Mining of France is engaged in manufacturing of Transwitch Unit, NFLP Starter, Halogen Bulbs widely used in Mining Sector. The company has installed vast and exhaustive range of the flameproof mining equipment in the Indian coal mines. These range from Lighting transformers, drill panels, field switches, to boltless gate end boxes. Over 3000 flameproof air circuit breakers are in operation on an all India basis. Functional Role: Finalisation Of Accounts, Debtors and Creditors Management, Cash Flow Statement, Central Sales Tax as well as Vat tax return submission, sales tax assessment, Way Bill, C form, E1 form, Provident Fund, ESI, Central Excise, Bank Guarantee, Letter Of Credit, BRS Etc. Kolkata | Account Assistant April 2004 to April 2006 Company Name A city based garments manufacturing firm. Functional Role: Finalisation of Accounts. Education Bachelor of Commerce : 2004 Calcutta University － City Accomplishments Current Organization : RICOH India Limited Current Designation : Branch Finance Manager Current Location : Kochi Software Use : Advance ERP Total Experience : 9 years Highest Qualification : Bachelor of Commerce [Honors] Notice Period : 30 Days Date of Birth : 2 April 1983 Phone : 09643890956 (NCR). Skills accounting, approach, balance, Balance Sheet, bank reconciliation, Banking, bookkeeping, book keeping, Budgeting, Budget, C, cash flow analysis, Cash Flow, Cash Flow Statement, Excellent communication, Cost Analysis, Credit, documentation, ERP, fax, Finance, Financing, financial, financial and accounting, Financial Management, financial report, forecasting, Foreign Exchange, Functional, Government, Ink, insurance, leadership skills, Lighting, Exchange, Microsoft Office, office, Windows Operating System, MIS, Multitasking, negotiation, office automation, Oracle, organizational skills, copier, Excellent presentation skills, press, pricing, printer, Profit, reporting, Sales, SAP, Scheduling, supervising, switches, Tax, time management, transformers, Treasury, UV, valuation, wise ",15 " GENERAL MANAGER/FITNESS DIRECTOR Executive Profile Highly motivated, team oriented professional wants to contribute to your organization utilizing recognized achievements in management, with an emphasis on, employee/customer relations, program implementations, training, and employee development. I have been recognized for my exceptional leadership skills, ability to communicate well, and excellent work ethic. Professional Experience General Manager/Fitness Director December 2013 to Current Company Name － City , State Manages and supervise approximately 30 Fitness Club employees. Implements and creates fitness/wellness programs to encourage, reward and offer incentives to members who maintain a regular exercise program. Performs assessments and offers recommendations for a healthier lifestyle. Encourages members to maintain a regular exercise program. Assist, instruct and motivate members by provided knowledge, training principles, and basic information relating to fitness. Develops and promotes active member programs, including corporate wellness and activities to increase the members' feelings to self-worth and accomplishment. Enhances, mentors and develops conducive personal training and group fitness programs. Coordinates fitness center repairs and maintenance. Assist in the lease/purchase agreement of new equipment for the facility. Writes, researches, and analyzes information and data to support position with executive management; prepares policies and procedures for management review; obtains approval; plans and directs from inception to event completion; create and monitors budget; assigns tasks; schedules, markets, and advertises events. Provides mid-level supervisory controls and implements planning, development, evaluation, and promotion of comprehensive fitness center programs and services; researches and develops new programs, classes, operating policies and procedures, and revenue/marketing sources for a variety of fitness, health, leisure, recreational, cultural and sports programs. Works closely with sales and marketing team to generate sales initiatives through social media and grass roots marketing. Monitors daily sales activities and meets with management team regularly to provide updates on sales and promotions. Performs various other duties and assignments as necessary or required. Assistant Manager Educator lululemon athletica October 2012 to December 2014 Company Name － City , State Present on the retail floor, as Floor Manager and Educator, for 75% of working hours. Educated guests on our product, community and culture Community and events liaison coordinating events through Metro Atlanta. Oversee the execution of certain deliverables on the manager checklist to include inventory, product and/or community education. Created daily strategies to meet daily, weekly, monthly and quarterly revenue goals; presented forecast numbers to meet hourly and headcount goals Represented the store at all required meetings and conferences. Hands-on roll in the development and a coach to Educators & Key Leaders. Performed personnel reviews and evaluations according to schedule and submitted any subsequent change notices in a timely manner. Performed and completed other additional projects, duties, and assignments.as required and/or by request, under the direction of the Store Manager Advocate for lululemon athletica's values. General Manager June 2007 to October 2012 Company Name － City , State Supervised 13 personnel of in all aspects relating to club operation: Coordinated schedules and keeps accurate records of attendance and absences. Provided guidance, training and motivation to staff. Conducted regular staff meetings. Monitored and evaluated work performance of all personnel. Created and maintained positive work environment within the facility. Managed budget with revenue of $950K and expenses not exceeding $620K exceeding budgeted goals. Prepared and provided accurate financial information to the corporate office and university in a timely manner. Solicits prospective corporate and individual members to add to the current membership base of over 1500. Provided information to prospective members regarding club facilities, programs, membership procedures and pricing policies. Conducted regular, creative sales activities. Encouraged members to maintain a regular exercise program. Assists, instructs and motivates members. Provided knowledge, training principles, and basic information relating to fitness. Developed and promoted active member programs and activities to increase the members' feelings to self-worth and accomplishment. Approved all health club related bills received: forwarded approved documents to corporate in a timely manner. Provided accurate personnel and payroll information to corporate in a timely manner, including payroll data for independent contractors (aerobic instructors, personal trainers, massage therapists). Performed personnel reviews and evaluations according to schedule and submitted any subsequent change notices in a timely manner. Maintained cleanliness, operation and safety of club facilities and equipment. Ensured that all duties assigned to assistant manger, wellness coordinator and fitness associates were performed in accordance with corporate CSU standards. Performed various other duties and assignments as necessary or required. Fitness Coordinator March 2006 to June 2007 Company Name － City , State Responsible for coordinating group exercise programs for approximately 600 employees, creating monthly schedules, recruiting new instructors, organizing specialty classes, conducting evaluations and creating annual surveys. Supervises 3 Fitness Specialists and oversees the entire fitness area in compliance with ACSM guidelines, completes appointment book for scheduling, delegates responsibilities, monitors floor coverage and facilitates quarterly in house trainings. Responsible for creating company wide monthly newsletter and weekly fit tip, oversees content on company wide website, generates incentive programs and fitness challenges. Speak and facilitate health, fitness and wellness presentations to onsite and offsite employees and contractors. Assists in the delivery of health promotion programs (seminars, health fairs, wellness tables, promotional tables, screening, etc.) Accountable for the internship program, contacting schools, interviewing potential candidates, creating assignments and evaluating interns. Conducts group exercise classes, fitness assessments using ACSM guidelines, program sessions, equipment and new member orientations. Submits bi-weekly payroll for 6 group exercise instructors and monthly group exercise totals and averages for 15 classes. Assists with daily administrative duties, clean and check equipment for any issues and/or problems. Owner/Instructor March 2004 to May 2005 Company Name － City , State Owned and operated aerobic studio which offered 8 to 10 fitness classes daily. Conducted the scheduled classes and managed a staff of 5 certified instructors. Responsible for the general maintenance and repairs of the business and equipment. Fully responsible for all physical and financial aspects of the studio. Attended community, city council and business owners meetings on a monthly basis. Responsible for the entire studio's advertising and marketing. Managed an annual budget of $45K. Wellness Director & Aerobic Coordinator July 2001 to February 2004 Company Name － City , State Managed and supervised the Wellness Department which consisted of approximately 30 employees. Managed 30 group fitness classes and over 25 fitness assessment appointments. Implemented and evaluated new classes, adult and youth programs, enforced rules and regulations. Prepared annual departmental budget of $230K, to include expenses, fundraising and gift giving. Responsible for employees monthly payroll, pay raises, annual reviews, disciplining, training and development. Coordinated fitness center repairs and maintenance. Assisted in the lease/purchase agreement of new equipment for the facility. Participated in monthly staff and cabinet meetings. Actively motivated staff through positive team building activities and attitude. Lead and developed a member response team through adhering to member suggestions and member appreciation events. Receive Character Development Award - 2002. Corporate Fitness Manager/Director February 1999 to February 2007 Company Name － City , State Responsible for implementing and coordinating group exercise programs, personal training sessions, and wellness related activities for over 25 major corporations and universities. Supervises over 325 group fitness classes a week, 120 Exercise Leaders and 4 Area Directors. Manages an annual operating payroll budget of over $300K, prepare and collect monthly receivables. Prepares audit material for annual workers compensation and liability insurance estimates. Responsible for the company recruiting, advertising, and marketing. Club Manager/Fitness Coordinator September 1997 to February 1999 Company Name － City , State Established and maintained member relations from sales to member services. Coordinated and taught approximately 6 aerobic classes, implemented training programs for both instructors and members. Responsible for club appearance and maintenance. Processed daily sales log calculations and bi-weekly payrolls. Education BS : Holistic Nutrition , 2010 Clayton College of Natural Health Holistic Nutrition Accounting & Management Human Resources , 1992 California State University Accounting & Management Human Resources Skills Microsoft Windows, Microsoft PowerPoint, Microsoft Outlook, Microsoft Access, SKILLS Internet Explorer and social media ",7 " MARKETING AND PUBLIC RELATIONS MANAGER Summary Enthusiastic and creative Visual Designer with exceptional flexibility and resourcefulness.outstanding time management and prioritization skills in completing time-critical projects.Adept at managing heavy workloads while focusing on designing creative, visually-appealing graphics. Excellent communication, interpersonal and client management skills to produce outstanding visual products.Thrives in a highly collaborative, fast-paced environment. Highlights Graphic design Creative direction Art direction Budgeting Vendor / subcontractor relations Brand strategy Industry standard software: Adobe Creative Suite (Photoshop, Illustrator, InDesign, Flash, Acrobat), Quark Xpress, Microsoft office (Word, Excel, PowerPoint) Wordpress, Blackbaud NetCommunity, Constant Contact Experience Company Name Design, layout, and production of collateral such as, brochures, sell sheets, advertisements and trade show booth graphics. Flash Web Demos and Web Banners: Design, layout and development of online applications such as Interactive Demos and micro sites for the Home Appliance and Wireless division. Developed narration / scripts, Flash programming. Designed ""Rice Cooker"" point roll banner campaign. Product Packaging: Design and layout of retail packaging for a variety of Sanyo products such as Hello Kitty Toaster, Coffee Maker, and Waffle Maker; Eneloop rechargeable batteries for breast cancer awareness. Blister retail packaging design for Eneloop Wii RemoteTM Charging System to be sold at Costco. Packaging design, layout and production for Air WasherTM - air purification system to be sold at Bed, Bath & Beyond. Developed product identity and sales brochure for Air WasherTM brand. Highmark Funds Print Collateral: Design, layout and production of marketing collateral such as brochures and investment kits for their individual investment products. Designed direct mail campaigns for their Asset Allocations Funds. Developed marketing / sales materials for brokers to use such as product line brochures, monthly and quarterly fact sheets, and posters. Countrywide Print Collateral: Design, layout and production of marketing collateral such as brochures, investment kits, fact sheets, posters and direct mail campaigns for Countywide Home Loans, Countrywide Capital Markets, Countrywide Security Corporation, Countrywide Asset Management Corporation. Developed and designed branding guidelines for Full Spectrum Lending (a member of the Countrywide family.) Oversaw strategic development of consumer as well as B2B collateral Western Bagel Baking Corporation Print Collateral: Design and Layout of magazine advertisements. Coordinated and supervised photography for their entire product line. Web Design: Designed and supervised the rebranding and development of the new website for WesternBagel.com Product Packaging: Design and layout of retail packaging for their new and existing product line. Marketing and Public Relations Manager January 2011 to Current Company Name This position lies within the Advancement Department and is responsible for art direction, design of all print and digital publications and materials that support the admissions department, alumni relations, volunteer relations, summer programs, and fundraising efforts. Design and supervise production of school magazine, three issues per year; admissions materials; brochures; annual report; invitations; programs; merchandise; street banners; other projects as assigned; and event photography Implemented and maintain a social media presence on Facebook and Twitter. Created a maintain a news site in wordpress. Manage outside vendors for printing, photography and writing. Manage budget and calendar. Partner/ Creative Director January 1995 to January 2011 Company Name － City Responsible for Designed and printed online interactive sales and marketing collateral.creative / art direction of client collateral. Managed office budget, client budget and supervised a team of eight desment of advertising and marketing campaigns. Coordinated and supervised multi-disciplinary team - designers, programmers, copywriters, photographers, illustrators - to ensure strategic and creative development, and integrated consistency for client's brands. Project management, client interface, internal budgeting. Print management, including, pre-press, and press checks Los Angeles County Sheriff's Department Print Advertisements and Marketing Collateral: Design and layout of print advertisements for newspapers and magazines. Design, layout and production of recruiting materials including brochures, one-sheets, folders. Implemented a marketing campaign targeting women ages 21-35. Media Buys: Responsible for the creation of marketing and advertising campaigns for outdoor (billboard) media, radio and television. Directed photo shoot for Deputy portraits and managed schedules and managed contracted budget. Education BA : Graphic Design , 1 1995 California State University － City Graphic Design Languages Bilingual (Spanish) Skills Adobe, Acrobat, photo, Photoshop, Advertisements, advertising, Art direction, Asset Management, B2B, Banners, Brand strategy, branding, brochures, brochure, Budgeting, budget, Capital Markets, com, Creative direction, client, creative development, direct mail, Flash, fundraising, Funds, Graphic design, graphics, Illustrator, InDesign, Layout, marketing, Marketing Collateral, materials, Excel, Microsoft office, office, PowerPoint, Word, newspapers, Packaging design, Packaging, photography, posters, pre-press, press, programming, Project management, publications, Quark Xpress, radio, recruiting, retail, sales, scripts, Spanish, strategic, strategic development, television, website, Web Design ",20 " CARE COORDINATOR Professional Summary A position as a Registered Nurse working with adults in a setting that will allow me to use both my nutrition and nursing education to provide acute, comprehensive care to patients in a way that allows for my personal and professional growth in the field of nursing Skills Work History Care Coordinator , 10/2013 to Current Company Name – City , State Currently employed as a Care Coordinator for a family primary care practice  Assist in the transition of care from hospital and emergency department visits to primary care provider visits through assessment of current and past disease processes and medication reconciliation  Coordinate services between primary care physicians and other medical specialists  Promote self-management of disease processes through providing education about signs and symptoms of diseases and medication management  Other office duties include: administrative tasks through use of the EMR, administering therapeutic injections and immunizations, promoting and encouraging preventative screenings, and managing disease processes through data tracking in the EMR on a per patient basis. Mentor Resident Advisor , 08/2011 to 05/2012 Company Name – City , State Advised and mentored a floor of 45 upper-class undergraduate students for two years        Supervised ten staff members for one year upon promotion to Mentor Resident Advisor, with duties including development of on-call schedule for the academic year, supervision of Office of Residence Life orientation and staff development activities, collaboration with supervisory staff to problem-solve and implement disciplinary action as necessary, and management of crisis and emergency situations involving student safety Implemented conflict mediation skills among undergraduate students and staff        Organized and executed 65 social and educational programs for undergraduate students and staff        Implemented alcohol and drug safety initiatives among undergraduate student population        Provided personal and academic counseling to undergraduate students        Designed and implemented emergency response protocols  Resident Advisor , 01/2011 to 01/2012 Company Name – City , State Advised and mentored a floor of 45 upper-class undergraduate students for two years Supervised ten staff members for one year upon promotion to Mentor Resident Advisor, with duties including development of on-call schedule for the academic year, supervision of Office of Residence Life orientation and staff development activities, collaboration with supervisory staff to problem-solve and implement disciplinary action as necessary, and management of crisis and emergency situations involving student safety Implemented conflict mediation skills among undergraduate students and staff Organized and executed 65 social and educational programs for undergraduate students and staff Implemented alcohol and drug safety initiatives among undergraduate student population Provided personal and academic counseling to undergraduate students Designed and implemented emergency response protocols. Fitness Center Supervisor , 08/2009 to 05/2013 Company Name – City , State Implemented excellent customer service skills daily in fitness facilities while ensuring patron satisfaction with equipment and fitness environment         Performed all administrative duties related to fitness facility including monthly patron attendance counts, performing equipment cleaning checks, and filing incidence reports related to damaged equipment and/or injuries acquired within the facility   Supervised 50 undergraduate students for two years upon promotion to promote fitness and health initiatives across campus and oversee fitness center operations         Served as a liaison between student staff and supervisory staff to communicate issues with equipment, patron satisfaction ratings of facilities, and safety concerns with facilities         Oriented new employees to facilities and designed team-building training guidelines new staff members   Managed issues with student scheduling of fitness centers, including no-show coverage issues, by being flexible and available to other staff members and using effective communication skills  Fitness Center Attendant , 01/2009 to 01/2010 Company Name – City , State Implemented excellent customer service skills daily in fitness facilities while ensuring patron satisfaction with equipment and fitness environment Performed all administrative duties related to fitness facility including monthly patron attendance counts, performing equipment cleaning checks, and filing incidence reports related to damaged equipment and/or injuries acquired within the facility Supervised 50 undergraduate students for two years upon promotion to promote fitness and health initiatives across campus and oversee fitness center operations Served as a liaison between student staff and supervisory staff to communicate issues with equipment, patron satisfaction ratings of facilities, and safety concerns with facilities Oriented new employees to facilities and designed team-building training guidelines new staff members Managed issues with student scheduling of fitness centers, including no-show coverage issues, by being flexible and available to other staff members and using effective communication skills. Education Bachelor of Science : Nursing , 8 2014 Rutgers, The State University of New Jersey - City , State GPA: GPA: 3.64 Nursing GPA: 3.64 Bachelor of Science : Nutrition Science , 5 2013 Syracuse University - City , State GPA: GPA: 3.91 ACLS Certified, 2014 CPR/BLS Certified, 2013 Certified, Culturally Competent Care, 2013 : 1 2013 Rutgers University - GPA: Recipient, Faculty Award for Excellence in Nutrition Science, Syracuse University, 2012 and 2013 Recipient, Women's Leadership Endowed Scholarship, Syracuse University, 2011 and 2012 Recipient, Emily Gere Coon Award, Syracuse University, 2011 Dean's List, Syracuse University, eight semesters Dean's List Recipient, Faculty Award for Excellence in Nutrition Science, Syracuse University, 2012 and 2013 Recipient, Women's Leadership Endowed Scholarship, Syracuse University, 2011 and 2012 Recipient, Emily Gere Coon Award, Syracuse University 2011 Dean's List, Syracuse University, eight semesters Dean's List, Rutgers University, four semesters  Affiliations Member, Nutrition Education Promotion Association, 2010-Present Member, National Student Nurses Association 2014-Present Technical Abilities Experienced in use of Electronic Medical Record (EMR) Certifications Registered Nurse in [State] , License number [number] , [year] Advanced Cardiac Life Support (ACLS) Certification [year to present] Skills Academic, administrative, C, communication skills, counseling, CPR, excellent customer service, filing, team-building, managing, mediation, Mentor, Office, processes, promotion, protocols, publication, Research, safety, scheduling, staff development, supervisory, supervision ",7 " MEMBERSHIP COORDINATOR Career Focus I would like the opportunity to share more about my work experience and how my skill set could contribute to the successful day-to-day running of your company. I'd be happy to supply strong references at your request. I am currently in pursuit of a career and believe my skills could greatly contribute to your company. Gainful employment in a well structured cooperative environment in which my skills and hard work can be optimally utilized. Frankly stated I am looking for a career as opposed to a ""job"". Summary of Skills Reliable and dependable High customer service standards Active listening skills Flexible scheduling Top sales performer Superior organization skills Customer service expert Excellent multi-tasker Opening/closing procedures Superb sales professional Sharp problem solver Bar management Time management ability Excellent communication skills Strong lead development skills Goal-oriented  Focused on customer satisfaction Customer service expert Employee training Clean and professional Cold calling Self-motivated Professional Experience 05/2014 to Current Membership Coordinator Company Name － City , State As Membership Coordinators I am responsible for selling memberships at the health club. The position requires that the membership coordinator generate at least 60% of my own prospects through normal prospecting channels. The other 40% may originate from club advertising and promotions. A strong working relationship with club staff is expected of the membership coordinator. Paperwork and administrative follow-up on personal sales, along with personal follow-up on new memberships are essential tasks. Responsibilities and Approximate Time Distribution 15% - Telephone solicitation, prospecting and other follow up. 4% - Sending mailings to prospects. 60% - Touring prospective and making actual sales presentations. 10% - Follow-up on new members sold and generating referrals, 3% - Paperwork and administrative work. 3% - Attending meetings. 3% - Participating in ongoing training programs. 2% - Attending special events. 06/2011 to 05/2014 Customer service Manager on dutie (MOD) Company Name － City , State During my time with Bladium As a Customer service MOD I worked in a privately owned Sports and Fitness club my job again is to facilitate an excellent customer service experience I am proud to say my professional skills in customer service continue to grow stronger and stand out some of my duties included but are not limited to; Customer service, opening/closing procedures,monetary responsibilities, maintaining a facility opening /closing checklist with various task, outbound calls, EFT collections and updates, confirmation and cancellation of customer club memberships and registrations, entering guest waivers,filing, faxing, mailing of invoices directly to a clients home and or business, answering and directing high volume of phone inquires, greeting and checking in of all guests,answering guest questions,cash handling,facility safety/cleanliness upkeep according to company standards. 09/2009 to 09/2014 Customer Service Representative/Bar Attendant Company Name － City , State My time spent with Bladium as a Bartender my job is to facilitate an excellent customer service experience to produce sales,some of my duties include but not are limited to; Sales,cash handling,opening and closing procedures,monetary responsibilities,at times working in a fast pace environment, Mixing drinks, preparing food, keeping track and ordering supplies from our vendors as needed, keeping department up to company standards. 04/2006 to 08/2009 Sales/Customer Service Representative Company Name － City , State During my time spent with Party America my job was again to facilitate an excellent customer service experience to produce sales, I believe my time spent with Party America helped me in truly honing my excellent customer service skills. Some of my duties included but were not limited to; answering and directing phone lines greeting and assisting guests, setting and design of merchandise location, freight unloading ,monetary responsibilities, closing procedures customer receiving, ordering procedures for guests, arraignment of balloon bouquets. Also kept the store up to company brand standards. 03/2003 to 04/2005 Sales Representative Company Name － City , State As a sales representative I worked on a nation wide call center environment in order to broker and secure the sale of medical supplies. My duties included but were not limited to; Customer service, outbound call sales, confirmation and cancellation of customer invoices, filing, faxing, mailing of invoices directly to a clients home and or business, answering and directing high volume of phone inquires. 10/2002 to 01/2003 Merchandise and Customer Assistant (MCA) Company Name － City , State As a sales representative I worked on a nation wide call center environment in order to broker and secure the sale of medical supplies. My duties included but were not limited to; Customer service, outbound call sales, confirmation and cancellation of customer invoices, filing, faxing, mailing of invoices directly to a clients home and or business, answering and directing high volume of phone inquires. Education 2005 High School Diploma Thornton Thornton, CO, Adams Skills administrative, advertising, call center, cash handling, closing, clients, excellent customer service, excellent customer service, Customer service, dependable, directing, special events, fast, faxing, filing, listening, mailing, meetings, organization skills, presentations, problem solver, receiving, safety, selling, Sales, scheduling, Telephone, phone, training programs ",7 " TEACHER Summary Seasoned instructor bringing 27.5 years experience teaching chemistry, physics and mathematics. Knowledgeable about finding new ways to keep students engaged in the material. Creative lesson planner who excels at motivating and inspiring students. Highlights In-depth knowledge of Texas state standards IEPs knowledge (TEKS) Core competencies Texas Teaching Certificate Behavior management techniques Motivated to help others Flexible and adaptable Experience Teacher August 1994 to June 2014 Company Name － City , State Established clear objectives for all lessons, units and projects. Adapted teaching methods and materials to meet students' varying needs. Encouraged students to persevere with challenging tasks. Attended [number] staff meetings each month and served on the Site Base Committee. Employed a broad range of instructional techniques to retain student interest and maximize learning. Taught students to utilize problem solving methodology and techniques during tests. Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals. Created lesson plans in line with state curriculum and school curriculum standards. Identified areas of weakness with individual students and tailored lessons accordingly. Graded student work and kept careful records of grades. Maintained accurate and complete student records as required by laws, district policies and administrative regulations. Developed, administered and graded tests in order to evaluate students' progress. Pursued professional development activities to broaden and deepen knowledge of content and teaching skills. Acted as a positive role model for students and colleagues. Selected textbooks, equipment and other instructional materials. Science Teacher August 1987 to July 1993 Company Name Established clear objectives for all lessons, units and projects. Managed classrooms of 1 to 5 students. Adapted teaching methods and materials to meet students' varying needs. Employed a broad range of instructional techniques to retain student interest and maximize learning. Taught students to utilize problem solving methodology and techniques. Created lesson plans in line with school curriculum standards. Created engaging and dynamic lessons with an emphasis on improving students' written and verbal communication skills. Identified areas of weakness with individual students and tailored lessons accordingly. Graded student work and kept careful records of grades. Maintained accurate and complete student records. Developed, administered and graded tests in order to evaluate students' progress. Acted as a positive role model for students and colleagues. Chemistry Teacher August 1985 to June 1986 Company Name Established clear objectives for all lessons, units and projects. Managed classrooms of 15 to 25 high school students. Adapted teaching methods and materials to meet students' varying needs. Employed a broad range of instructional techniques to retain student interest and maximize learning. Taught students to utilize problem solving methodology and techniques. Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals. Created lesson plans in line with state curriculum and school curriculum standards. Identified areas of weakness with individual students and tailored lessons accordingly. Graded student work and kept careful records of grades. Maintained accurate and complete student records as required by laws, district policies and administrative regulations. Developed, administered and graded tests in order to evaluate students' progress. Acted as a positive role model for students and colleagues. Mathematics Teacher September 2014 to December 2014 Company Name － City , State Established clear objectives for all lessons, units and projects. Managed classrooms of 10 to 22 high school students. Adapted teaching methods and materials to meet students' varying needs. Encouraged students to persevere with challenging tasks. Taught students to utilize problem solving methodology and techniques during tests. Created lesson plans in line with state curriculum and school curriculum standards. Created an interactive classroom atmosphere to maintain student interest and facilitate learning. Graded student work and kept careful records of grades. Maintained accurate and complete student records as required by laws, district policies and administrative regulations. Developed, administered and graded tests in order to evaluate students' progress. Pursued professional development activities to broaden and deepen knowledge of content and teaching skills. Acted as a positive role model for students and colleagues. Education Bachelor of Science : Chemistry , 1985 University of Montevallo － City , State Chemistry Skills administrative, content, materials, meetings, policies, problem solving, progress, Teaching, verbal communication skills, written ",3 " ENGINEERING MANAGER Profile Dedicated [job title] with excellent technical, analytical and communication skills demonstrated by [number] years of experience. Results-driven Mechanical Engineer with solid product engineering and QA experience. Skills Microsoft Office, Pro/ENGINEER, Pro/Mechanical, Solid Edge, AutoCAD, Microsoft Navision, Microsoft Project, Moldflow. Accomplishments Project Management Customer Interface Project Coordination Provided drafting and project set-up support to the communications staff, creating initial to final drawings for two light rail engineering projects. Met with customers to help design custom entertainment centers, china cabinets, mantels and kitchen cabinets for residential homes. Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Professional Experience October 2013 to Current Company Name City , State Engineering Manager Managed the manufacturing and engineering team. Supported the manufacturing startup in the US, by mentoring and training of production personnel. Supported the sales team during the project quotation process, by providing technical solutions to client request, lead times and cost estimates for requests. Supervised the creation of fixture submission packages for client approval. Designed fixtures for manufacturing. Plan and execute all manufacturing projects, including the preparation of BOM, procurement of material, preparation of production orders. Liaised with UL Inspector in ensuring that all lighting fixtures comply with Underwriters Laboratory Standards. Worked with product development and ETL Intertek to ensure all fixtures are certified per UL Standards. Created fixture sample kits for sales representatives. August 2005 to October 2013 Company Name City , State Senior Design Engineer Collaborated with Architect and Lighting Designer in providing cost effective and environmentally friendly Lighting Solutions for unique Architectural Condition Prepared product concepts and submittal drawings from Lighting Specifications, Ceiling plans and details to support Sales and Marketing as required to meet project timelines Designed Lighting fixtures that met company's quality and cost. Evaluated and redesigned existing products for lean manufacturing. Prepared fabrication drawings for manufacturing and vending, including sheet metal design, optic design, material selection and Bills of Material preparation. Supported Product Management in the preparation of Installation instructions and Specification Sheets Supported manufacturing staff during the fabrication and assembly process Successfully managed cross functional project team in launching new product line Liaised with UL Inspector in ensuring that all lighting fixtures comply with Underwriters Laboratory Standards. September 2004 to August 2005 Company Name City , State CAD Designer Analyzed specifications from customer for initial elevator fixture design that will conform to all relevant ASME and Fire Safety Codes. Revised drawings based on customer corrections and updated information from field surveys. Check fixture design for required components for full functionality and compliance with ASME, ADA & Local Fire Codes. Prepared fabrication drawings for manufacturing and assembly. Prepared Bill of Material for production and special material list for vending. December 2000 to September 2004 Company Name City , State Design Engineer Analyzed specifications received from customers for order processing. Designed lighting fixtures that can be easily manufactured at the lowest possible cost based on the interpretation of the given specifications using CAD software. Consulted with Lighting Specifiers in relation to the needs of Architects. Spearheaded the development of new lighting fixtures for unique situations and lighting requirements. Procured the required raw components/materials for these projects. Developed prototypes for functional and aesthetic evaluation. Liaised with the Manufacturing Department during the production process. Provided technical support in solving problems that arise during manufacturing. Collaborated with graphics designer in the production of lighting fixture brochures/catalogs and order processing specification forms. Prepared CAD drawings, photo realistic 3D model and technical specifications for the Graphics Designer. Education and Training New Jersey Institute of Technology City , State Mechanical Engineering Master of Science Mechanical Engineering University of Guyana City , Guyana Mechanical Engineering Bachelor of Science Mechanical Engineering Work History Company Name Company Name Skills 3D, ADA, photo, Architect, AutoCAD, brochures, CAD, catalogs, client, Edge, ENGINEER, ETL, forms, functional, Graphics, Inspector, interpretation, lean manufacturing, Lighting, Marketing, materials, material selection, Mechanical, mentoring, Microsoft Office, Microsoft Project, Navision, personnel, procurement, product development, Product Management, quality, Safety Codes, Sales, Specification, surveys, technical support, unique ",17 " BRANCH BANKER Summary Secure a position that will utilize my strong communication and organizational skills, customer service background and ability to work well with people. Skills Notary Medallion Microsoft Word, Excel Detail oriented Experience 07/2004 to Current Branch Banker Company Name － City , State Provide exceptional customer service to all business and retail customers Understand financial needs of customers while building and deepening relationships Open and service customer accounts in an efficient and professional manner Actively participate in outbound sales efforts to expand customer base Prepare and participate in weekly team sales meetings and daily huddles Loan Officer-Applications, Submissions, Customer documentation, Close, Book. 06/2003 to 07/2004 Branch Supervisor Company Name － City , State Managed and coach team while maintaining workforce stability by insuring knowledge of bank products, procedures, and polices Managed daily branch operations including but not limited to cash standards, regulations, compliance and weekly, monthly, quarterly, and annual audits Understand financial needs of customers while building and deepening relationships by cross-selling bank products and services Develop and expand new and existing consumer and commercial accounts. 10/1986 to 09/1998 Retail Banking Officer Company Name － City , State Oversee Branch operations and manage teller staff to ensure following bank's policies and procedures Open and service customer accounts in an efficient and professional manner Provide exceptional customer service to consumer and commercial customers Identify and refer prospects to business partners Loan Officer-Applications, Submissions, Customer documentation, Close, Book. Education and Training Diploma Hammonton High School － City , State Skills Book, coach, customer service, Detail oriented, documentation, financial, meetings, Excel, Microsoft Word, policies, retail, selling, sales ",21 " Objective To obtain a position in the information technology, personnel development, or computer science field to help manage, develop, and support projects and individuals. ADJUNCT INFORMATION TECHNOLOGY INSTRUCTOR Experience Adjunct Information Technology Instructor 01/2014 to Current Company Name City , State Taught courses concerning the Python, Visual Basic, and C# programming languages. Sat on CIT advisory board committee to improve and recruit students to the KCTCS CIT program. Information Technology Instructor and School Technology Coordinator 11/2011 to Current Company Name City , State Responsible for meeting the educational needs of high school students.Instructed classes concerning A+ certification, Cisco certification, web design, programming, game design, and help desk. Taught programming courses concerning C#, Python, Java, and Javascript programming language, as well as taught various web frameworks. STC support staff for CTE Unit to meet staff's technological needs including LMS support, teacher technology training, and maintaining school website. Developed mobile applications with student body to meet district needs. Supervisor of internally ran Help Desk, support ticket maintenance, and department head of technology troubleshooting for staff.   Geek Squad Agent 04/2007 to 09/2010 Company Name City , State Set up, tested and configured networks, desktops, laptops and printers. Coordinated hardware and software repair processes with outside vendors. Trained  new employees in effective diagnostic and repair procedures. Analyzed software, hardware and network systems for various transmission systems. Configured and installed routers, switches and wireless controllers. Education Master of Science : Computer Information Systems 2015 Murray State University City , State Project Management and Data Analysis Emphasis Master of Arts : Education 2013 Murray State University City , State Educational Technology Emphasis Bachelor of Science : Education 2011 Murray State University City , State Middle School Science and Social Studies Emphasis GPA: 3.69 Information Technology Certifications Comptia - Strata IT Fundamentals Microsoft Technology Associate - Network Fundamentals Microsoft Technology Associate - Windows O.S. Fundamentals Microsoft Technology Associate - Software Development  Microsoft Technology Associate - Web Development Skills Google and Microsoft suite experience through coursework and classroom implementation. Familiar with both the educational and information technology fields. Experience in both project management and educating teachers on the use of technology in the classroom . Awards / Recognition / Volunteer Work  Kentucky Colonel Award  HCHS Curriculum Committee - Vice Chair   Cum Laude - Murray State University May 2011 ",2 " FINANCE MANAGER Summary Flexible Financial Manager with the ability to multi-task, meet deadlines, communicate effectively, develop and motivate staff, general accounting and financial reporting for private and public companies. Highlights Excellent analytical, communication and organizational skills. Demonstrate initiative, responsibility and follow through for ""owned work"" Strong attention to detail with the ability to multi-task. Self-directed critical thinker. Experience in SOX compliance and controls. Knowledge of business insurance. Experience in Sales and Use taxes, Payroll taxes and 1099 reporting. Knowledge of GAAP, STAT, GASB, FAS60, FAS97, and FAS133 reporting. Protects organization's value by keeping information confidential. Experience Company Name December 2007 to Current Finance Manager City , State •Prepare monthly and quarterly analytics for income statement, balance sheet, budget to actual variances, and earnings by source. •Review and sign off on GAAP and Statutory journal entries into PeopleSoft general ledger. •Prepare GAAP to Statutory reconciliation by product and write commentary for variances. •Prepare quarterly and annual Statutory reporting package by entity financial information, for senior management. •Prepare quarterly financial analysis and Ad-hoc reports for BOLI & COLI products (Bank Owned and Company Owned Life Insurance) •Draft commentary for MD&A (Management Discussion & Analysis) for controller's business segment and provide supporting work papers for certain disclosures. •Act as a liaison and assist internal and external auditors in the planning and execution of quarterly and annual audits, including the resolution of accounting and auditing issues. •Assist in technical accounting research, including evaluating accounting and financial implications of complex transactions and writing white papers supporting conclusions. •Ensure compliance with SOX regulations over internal controls. •Liaison with other departments including CFO, Valuations and Product management to provide accurate and timely data analysis. •Manage and support analysts, including the completion of performance reviews, adequate training and knowledge of accounting rules, company systems and the overall business performance. •Implemented process improvements for EBS (Earnings by Source) and Statutory reporting reducing closing time by two days. •Conducted detailed reconciliation on Policy loans for the State of Connecticut insurance audit. •Reviewed, and streamline FAS 97 journal entry process, reducing closing time by a day. Company Name February 2002 to December 2007 Accounting Manager City , State •Led monthly and year end close process, account analysis and financial statement reconciliations. •Assisted CFO in group consolidation, monthly variance analysis and operational reporting. •Reconciled inter-company, bank and credit card accounts. •Maintained fixed assets schedule and applied monthly depreciation expense. •Prepared journal entries for monthly accruals and re-classes. •Prepared annual schedules for external audits including the resolution of accounting and auditing issues. •Responsible for cash management, including monitoring sweep account activity, direct deposits, lock- box and inter-company transactions. •Negotiated annual merchant discount rates with credit card companies. •Prepared commission reports; approved T&E and weekly A/P selection. •Prepared and filed 1099s reports to Internal Revenue Service. •Provided oversight and general direction to accounting staff (A/P, A/R, Billing, collections and payroll) including recruiting, training and staff performance. •Served as liaison with bank and Insurance contacts, participated in FP&A meetings to help safeguard business objectives. •Reviewed terms of building and automobile leases, and allocate expense to the appropriate entity. •Identified and applied technology related improvements to streamline business processes. •Participated in MAS90 financial software implementation, evaluation and conversion and signed-of on completion. •Streamlined the banking process to increase cash flow for domestic and overseas business. Company Name April 1995 to February 2002 Accounting Supervisor City , State •Prepare weekly and bi-weekly in-house payroll for 300+ employees. •Prepared and Reconciled benefits plan reports and registered company for multi-state tax. • Prepared and filed weekly and bi-weekly federal and state payroll taxes. • Supervised a staff of six (A/P, A/R, Billing, Payroll, Collections and Human Resources). • Reconciled and analyzed income statement and balance sheet accounts. • Reconciled bank and Inter-company accounts; and prepare and post journal entries. • Prepared weekly cash forecast and wire vendor payments. • Maintained fixed assets seclude and post expense. • System administrator, for Mas90/200 including, monthly module closing. • Coordinated quarterly audits with company's external auditors. Resolve and follow-up with accounting or auditing issues. Education Rutgers University 2013 Master of Science : Accounting City , State , United States Anticipated graduation date: May 2013 Kean University Bachelor of Science : Accounting City , State , United States Computer Skills ACCPAC Plus, ADP, Aggreso, Business Works, Cognos Power Play, Fixed Assets Sage Best Software, Hyperion, Future Proof, Jantek, Lotus Notes, Oracle, Mas90/Mas200 Sage Software, Peachtree, PeopleSoft, Quick Books, Real World, and Microsoft office products. ",15 " DIRECTOR FINANCE PROJECTS Summary Organized results-oriented finance professional with a tangible track record of consistently delivering exceptional financial modeling and analytic support. Proved success of managing day-to-day business activities of financial analytic systems and teams, supporting M&A activity, managing large-scale projects, developing, implementing and auditing business process flows, and ensuring the accurate disclosure of financial facts. Experienced leader, working across the organization to create compelling analysis with the goal of influencing improved business performance. Highlights Financial system assessment and implementation Business process improvement Buy & sell side due diligence In-depth knowledge of SAP Purchase accounting Analytical support Forecasting and planning Advanced Excel modeling Project management Impairment analysis Lease accounting Accomplishments Member of the Sell side team, responsible for the Financial Analytic modeling and support of the Confidential Information Memorandum, Financial Model and Due Diligence process resulting in a $2.3 Billion sale of IMG to WME and Silver Lake Partners completed May 2014   Developed documentation and analytics for the European Union, Turkey, and United States Anti-Trust fillings related to the sale of IMG to WME. Provided analytic support of purchase accounting, goodwill and intangibles post sale (WME|IMG) Implemented Statutory Ledgers, 26 Countries (SAP) Configured and implemented Fixed Assets (SAP) 12 legal entities Implemented SAP Budget and Planning (MS 7.5) Experience Director Finance Projects January 2015 to Current Company Name - City , State Responsible for the strategic design, implementation, integration and accessibility of resources enabling effective and reliable data analytics and business intelligence across the Enterprise. Responsible for deploying efficient approaches to the processing of financial data across the various teams within the Finance Division. Additional responsibilities include appropriate source identification, building of data extraction methods, design and maintenance of data reconciliations and data modeling tools, as well as overall financial reporting & analysis support. Key principles applied: innovation, automation, accuracy, continuous improvement and the generation of additional capacity within the Finance Division. Manager of Business Analytics January 2012 to January 2015 Company Name - City , State Developed and supported methods and studies to determine the effectiveness of business plans, policies and procedures in a $1.2 Billion multinational environment. Supported, Consolidated and Reported the Quarterly and three year rolling Financial Forecast of 250+ users Worldwide. Analyzed financial information to determine the information constituted an accurate and adequate disclosure of facts. Supported Business Unit requests for special projects related to Financial Forecasting and Analysis Developed and Supported forecasting methods for currency exposure and currency hedging activity. Maintained the integrity of the Financial Forecasting system. Assistant Finance Director - Corporate Services May 2008 to January 2012 Company Name - City , State Assistant Finance Director of Service Centers Worldwide, overseeing the monthly finance activities related to Corporate activity. Performed month end close, reporting and analysis activities of 80+ worldwide locations, $150M annual budget. Developed lease accounting policies and procedures. Developed and Administrated the Capital Expenditure planning and reporting process. SVP Financial Planning & Analysis January 2003 to May 2008 Company Name - City , State Developed Portfolio Valuations utilizing Discounted Cash Flow Models, Econometric Modeling and Risk Simulations Developed quantitative risk and return models Responsible for identifying and pricing acquisitions for private equity Responsible for buy side valuation analysis Responsible for due diligence Responsible for projections and budgets Worked with Low Income Housing and Historic Tax Credits. Education Bachelor of Arts : Economics/Geography University Of Cincinnati - City , State MBA : Finance Bowling Green State University - City , State Teaching Assistant Statistics/Economics Skills SAP, Business Warehouse, Business Planning and Consolidation, Business Objects, SAS, Crystal Reporting, acquisitions, automotive, budgets, budget, Business Objects, Business Planning, business plans, Cash Flow, content, Controller, draw, cost accounting, Crystal, documentation, Due Diligence, Economics, Electronic Data Interchange, equity, finance, Financial, Analyze financial information, Financial Forecasting, Financial Planning and Analysis, forecasting, Modeling, month end close, policies, pricing, reporting, SAP, SAS, Statistics, Tax, Teaching, valuation ",15 " CERTIFIED FITNESS TRAINER Professional Summary Energetic knowledgeable Fitness Professional with 10 years of experience creating and implementing fitness programs designed to accommodate a client's needs and requirements. Results oriented Fitness Professional with a passion for designing programs that improve fitness, increase stamina, develop a sense of well being as well as healthy lifestyle. Ability to motivate and inspire clients regardless of fitness level or experience while encouraging them to make habits that are life changing. Core Qualifications Extensive experience developing High energy and passion for building wellness programming, including group relationships with members. exercise,personal training, weight loss ISSA Personal Trainer Certification. classes and youth fitness. Specialist in Fitness Nutrition. Hands-on experience providing exercise CPR and AED Certified. prescription for post cardiac rehab and YMCA Healthy Back Instructor. physical therapy patients. Strong leadership skills in fitness operations . Accomplishments Launched a unique $8M YMCA/Hospital collaboration from the ground floor. Developed North Carolinas first XRKade Interactive Fitness Zone leading to national recognition. Doubled sales within the first 60 days. Led efforts to increase membership from 1,500 to 2,700. 80 % closing percentage leading our club 3 consecutive months. Collaborated with ASU HEPELS Department to seek $1M in federal funding to fight obesity Designed YMCA Corporate Wellness Challenge securing sponsorship/participation from 10 major companies. Experience Certified Fitness Trainer July 2013 to October 2015 Company Name - City , State Lead and manage department operations. Deliver exceptional customer experience by being a friendly, available, customer focused, excited team member. Provide technical support based on in-depth product knowledge to other associates and customers on all exercise/fitness merchandise. Drive sales through community involvement by building relationships with health organizations and hospitals. Consistently promote company programs including warranty sales, scorecard, private label credit card, etc. Personal Trainer & Lead Fitness Consultant November 2014 to September 2015 Company Name - City , State Built clientèle base by providing customized fitness programs including proper nutrition, cardiovascular exercise, resistance training to help members achieve their fitness goals. Promoted and sold memberships to potential members. Generated sales leads through walk-ins, TI's and promotions. Conducted appointments with members including assessments, nutritional counseling, instruction on proper form of exercises. Consult with members to define needs and formulate appropriate solutions to achieve desired fitness goals. Determined members' current physical status based on personal health and physical history. Designed individual exercise program consistent with the members' personal fitness and exercise goals. Fitness Manager, Personal Training Sales Manager September 2011 to June 2013 Company Name - City , State Oversaw the day-to-day operations doubling sales within first 60 days through staff training/coaching, superior member service and relations as well as high standards for facility maintenance and cleanliness. Hired, trained and supervised group exercise, personal training and membership sales team. Provided one-on-one personal training session for all new members. Generated interest and promoted sales for the Personal Training Program. Created goal specific exercise plans with both short and long term member goals. Worked to get more customers into the club and constantly expand the number of members. Fitness Consultant January 2011 to September 2011 Company Name - City , State Provided exceptional customer service for 24-hour ""judgment free"" 6,000 member fitness facility. Responsible for membership sales, tours, phone inquiries, facility cleanliness and management as well communicating policies in a positive manner. Worked independently utilizing strong judgment and decision making skills while providing encouragement and motivation to all members. Creativity and flexibility were put to the test as this position worked single handedly manning the operation at night. Health and Wellness Director May 2007 to March 2010 Company Name - City , State Delivered exceptional member service and programs for 1300 households. Hired, trained and supervised group exercise, personal training, wellness, and membership team members. Developed $800,000 budget as well as creating a marketing plan and promotional materials. Designed and delivered maintenance programs for Cardiac Rehab and Physical Therapy graduates. Provided fitness assessments, health risk appraisal and one-on-one personal training. Developed ""Positive Attitude"" Weight Loss Program for significantly overweight participants. Implemented and delivered YMCA Healthy Back Program. Established Membership Retention and Recruitment ""Best Practices."" Partnered with ASU to study physical exertion levels with XRKADE vs.traditional activity among elementary students. Created and promoted Total Health Program offering nutrition and wellness in collaboration with area health care providers. Education Bachelor of Science Degree : Recreation Management Marketing Appalachian State University - City , State Recreation Management Marketing Skills budget, coaching, counseling, Creativity, credit, customer service, decision making, staff training, facility maintenance, instruction, marketing plan, Physical Therapy, policies, promotional materials, Recruitment, sales, technical support, phone ",7 " CONSULTANT Executive Profile Visionary and genetically upbeat executive with experience managing multiple projects all levels including budgeting and administration. Focused on employee participation and the well being of each stakeholder. Skill Highlights Process Improvements Financial Analysis Human Resources Public Relations Compliance / Accountability Writing manuals Core Accomplishments Managing businesses: two restaurants with 50 employees, 5 managers and 1.8M in sales. Managing in transition: dry stack marina operations during a $20M renovation Managing a crisis: death on business premise and ensuing OSHA investigation that resulted in no liability attributed to the owner because of processes and documentation of workers on premise that I initiated Managing marketing campaigns: conceived multiple PR campaigns that resulted in local and national media coverage Professional Experience Consultant January 2005 to Current Company Name － City , State Helping business owners and managers improve profits and the employee experience using ""Lean"" principals and DiSC Personality Assessment. Built business on referrals from existing clients: primarily business owners in their first ownership venture. Helped clients manage time, money and relationships to improve profits and their shareholder's experiences. Helped transform people's working lives. Skills Used : diplomacy, consensus building, research, patience, humility, sales, morale building, and public relations. Achievements : Improved foot traffic by 59%, reduced spending by 1.5%, reduced accounts receivable by 29%, reduced employee frustration and lowered unnecessary employee turnover. President / General Manager January 1992 to January 2005 Company Name － City , State Casual dining restaurant concept with 2 locations, 50 employees, 1.8M in annual sales. Conceived, built and operated a restaurant business. Used principles incorporated at Toyota (Lean Manufacturing) and Coke-a-Cola (DiSC Personality Assessment) to improve profits, operations and the customer experience. Built strategic marketing partnerships with Sprint, Mini USA and Radiant Systems. Marketed business through 'Community Service Marketing' through 32 local schools and charities annually. Skills: financial management, process development, customer loyalty, strategic partnership development, employee recognition program development, on boarding program creation. Accomplishments: Public Relations projects were featured Wall Street Journal, Boston Globe and AJC Improved profits and reduced employee turnover using ""Lean"" principles and DiSC Personality Assessment. Sold business in 2005. Business Development Manager January 1991 to January 1992 Company Name － City , State Sold bank services to local merchants and businesses Addressed market verticals by repackaging existing banking products to appeal to specific industry concerns. Skills : Customer Service Prospecting Sales Relationship maintenance, building Marketing Sales training Accomplishments : Won 'Accurate' Sales Contest 1992 Best sales of new product for all of southern Manhattan. Sales Representative January 1989 to January 1992 Company Name － City Outside Sales Representative: managed existing business while growing territory by selling medical X-ray film to new hospitals, doctor's offices and X-ray film dealers dealers. Skills : Customer Service relationship building entertaining clients and selling. Accomplishments : Increased territory sales by 600% in first year. Won company wide advertising idea contest for writing a print advertisement the company later published in a trade magazine. Education Certificate : Six Sigma: Green Belt , 2006 Villanova University － City , State , USA Bachelor of Arts (BA) : History , 1987 Iona College － City , State Certifications Serve Save Certified GA Insurance License:Health/Life, P&C DiSC Personality Assessment (Distributor) QuickBooks Pro Adviser High Ropes Course Instructor Leadership Roles XLT Atlanta- (http://www.xltatlanta.com) Producer, Volunteer Coordinator (30 Volunteers) Catholic Charities of Atlanta Leadership Class 2013-14- Participant and fund raiser Camp Twin Lakes- fund raiser, event coordinator, high ropes course volunteer Sandy Springs Festival- Road Race chairman Leadership Sandy Springs- graduate and board member Chef Skins Game (fundraiser for Boys and Girls' Clubs) board member. All Saints Catholic Church-Usher, lector, teacher and mentor to Youth Ministers ""Sandwich Program for the Homeless (for secondary schools)- Creator and presenter ""How to Get and Keep a Job"" one hour program for high school students creator and presenter Skills Applying ""Lean"" Principles to various businesses Writing manuals, job descriptions, press releases, company news letters Presenting, public speaking Grass Roots Marketing Event / Project Management Turning chaos into order Using resources on hand before spending Social Media marketing Real Time Marketing ",11 " HR CONSULTANT Summary Subject matter expert in HR Applications, and highly effective at incorporating creative solutions to achieve business objectives, and improve efficiency.  Energetic HR Business Analyst who is self-motivated and results-driven with strong communication, analytical, problem solving and reasoning skills. Highlights Analytical skills Project management Process improvement Quality assurance and control System Applications implementation Microsoft Office Suite expert Working independently Strong interpersonal skills Results-oriented Fluent in English and Portuguese Detail-oriented Troubleshooting Problem solving Experience HR Consultant 10/2016 Company Name City , State HRIS - Business Analyst: Process demand analysis, scoping, and gathering of requirements for small and large scale HR projects Prepare Business Requirement Documents after projects have been approved by PMO Close the gap communication between businesses and IS Support and coordinate functional testing processes to make sure stakeholders' objectives are met Document systems and process flows Document and analyze current and future processes/systems Deliver and Support user training Process security internal control on the quarterly basis to assess US HR/Payroll system users. Send recommendations, and remove/add users per business requests from local and global systems Investigate, coordinate, and resolve with subject matter experts and/or IS regarding local and Global system issues Request HR global system back end/portal roles for local HRBPs, COE and Front Office users (Americas) Responsible to coordinate system applications changes and new requirements with IS     People Analytics lead: Run and deliver the monthly Department of Labor reports Create, run and deliver reports that are outside GBS People Analytics India's scope Support both US Front Office, GBS India, and Americas Region Center of Excellence with reports and analysis requests Business System Applications Analyst 02/2014 to 04/2016 Company Name City , State Served as conduit between internal and external customers including the IS team through several HRIS projects and daily activities such as interface and data input troubleshooting  Provided expertise in business analysis for several HRIS projects Acted as project lead in several HRIS projects, and supported functional testing processes to ensure that system projects meet the needs of all stakeholders Support user acceptance testing, and user training Coordinated communications with business and vendors Documented and analyzed current and future processes/systems Identified and mapped business needs Ensured successful project delivery according to business/vendors expectations Accomplishments: Implemented Red Carpet/Silkroad On boarding application for US; which improved significantly the new employees' on boarding experience and open visibility to business eliminating cumbersome manual processes Acted as project lead for the Master Data and Benefits interface projects for the in house ERP implementation project. Worked closely with ADP and business to implement Affordable Care Act in ERP HRIS Master Data Team Lead 06/2011 to 02/2014 Company Name City , State • Trained the HR Specialists to navigate and maintain new/updated system applications and processes • Monitored data quality and accuracy based on local/global internal controls • Responsible for working with ADP IS to implement new/changes on the HRIS system according to payroll, local and global business requirements.​ • Ran payroll/non payroll impacting mass loads in SAP for payroll, benefits, or other business purposes. • Created and ran reports for subject matter experts • Created and ran monthly/quarterly governmental reports • Designed and documented HR workflow processes • Trained US HR business partners to navigate and utilize the HR/Payroll system Accomplishments: Successfully lead and implemented the Workers Comp report project.  Trained the Canadian team on the Global processes for Organization Management and Personnel Administration, and Global System super users SAP Timekeeping Analyst 05/2009 to 11/2010 Company Name City , State Gathered all the necessary business and government requirements, including approvals to create/modify Time calculations for new sites or policy changes. Collected all the time files according to payroll schedules for payroll processing Processed data analysis and reconciliation Worked closely with business, Employees Services, and IS to resolve issues/troubleshooting   Accomplishments : Delivered the time files without delay for payroll processing for around 47 sites (9,500 employees and around 1,000 contractors) Designed and implemented solutions through Access and Excel advanced formulas to validate the data quality, and accuracy of the data and time results before transmitting the files to payroll� This replaced the manual process enabling efficiency and delivery of files timely  HR Data and Applications Specialist 04/2007 to 05/2009 Company Name City , State Supported Human Resources Shared Services and act as the subject matter expert for SAP HCM and other HR applications. Supported Finance, Canada / US Payrolls, and Human Resources Shared Services on bi-weekly and year-end activities Collaborated with Information Systems, Finance, Canada and US Payroll and Human Resources Business owners on Sarbanes-Oxley requirements and system/process enhancements for key areas of responsibility. Worked closely with business process owners, smes, benefit vendors and Information Systems to ensure data flow were properly planned and managed, and ensure appropriate data quality controls and standards were developed and maintained globally. Performed root cause analysis, developed and managed corrective action plans. Run and analyzed interface error reports for Canada and US payroll systems per Sarbanes-Oxley requirements. Work closely with process owners and Information Systems to research/ identify/ resolve any interface or data issue identified with vendors or payroll systems Acted as a project liaison between Human Resources and Information System teams for multiple HR or payroll projects (examples: SAP HCM Compensation project, Canadian Payroll system, European Expat project, US Payroll Year End, Benefits Annual Enrollment, SAP releases) Provided system training and support for Human Resources Shared Services employees globally for key areas of responsibility Scheduled release calls, prepared work instructions & Knowledge Base Articles, developed and/or coordinated training for Human Resources Shared Services both locally and regionally Articulated and identified process improvement opportunities within Human Resources Analyzed and identify processing issues and escalated to Canada and US Payroll, Human Resources and Quality Assurance teams Created and run Adhoc reports for all Human Resources Shared Services, Internal and External Auditors per Sarbanes-Oxley requirements Transferred 60 auditing control activities to Quality Assurance team. Trained new data integrity processors for Quality Assurance Developed HR compliance reports for Asia, Europe, Canada and US through SAP and DARE systems Developed 75 reports for external auditors, and developed data integrity and metric reports for 2008 and 2009 Benefits Annual Enrollment Coordinated testing, meetings, training and communication for Benefits Annual Enrollment for 2008 and 2009 projects for US and Canada. Lead the review and training of the Canadian Payroll system for all specialists and processors within HR Shared Services  Education BBA : Business Administration May 2009 Campbell University City , State , US Languages Portuguese, Spanish and English Skills Advanced Excel, Access, Word, Visio, Power Point, VBA, SAP HCM, Success Factors (Compensation), Microsoft Project Management, Service Now (ASKHR), Smartsheet, Panaya, SilkRoad - Red Carpet ",0 " PRESIDENT/CHIEF EXECUTIVE OFFICER Executive Profile Chief Executive with experience in  offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Skill Highlights Leadership/communication skills Project Management Regulatory Affairs Budgeting expertise     Employee relations Human resources Market research and analysis Staff Development Core Accomplishments Spearheaded successful completion of a $5 million dollar Capital Campaign.  Increased the overall organizational revenue from $10 to $11.5 million. Expanded Residential Services from twenty six (26) to thirty-five (35) bed capacity due to community needs. Introduced and Implemented Foster Care Services  to decrease continuum of service gaps. Recognized by the Columbus Foundation as a Nonprofit to Watch in 2015. Professional Experience President/Chief Executive Officer Oct 2010 to Current Company Name － City , State ➢ The Chief Executive Officer is responsible for the administration of all programs of St. Vincent Family Centers in accordance with the stated purposes of St. Vincent Family Centers and the general policies formulated by the Board of Directors. ➢ In conjunction with the Nomination Committee, recruit and orient new members of the Board of Directors to St. Vincent Family Centers. ➢ Provide information to the Board related to funding structures, programmatic changes, and other pertinent information in relations to the operations of the agency. ➢ Monitors and ensures all agencies programs for performance improvement, insuring compliance with funding source and accreditation requirements. ➢ Supervision of the budget process. ➢ Oversee or approve expenditures of funds; or policies/procedures related to the expenditure of funds. ➢ Directs the preparation of funding proposals. ➢ Recruits, hires, and supervises qualified staff to fill positions at the Executive level of St. Vincent Family Center. ➢ Provides opportunities for staff development. ➢ Oversees the establishment and implementation of personnel policies. ➢ Serves as the agency spokesperson to clients, other community organizations, and the public. ➢ Identifies and secures sources of funding for agency programs and maintains a positive working relationship with all agency funding sources. Executive Director (Ohio) Jan 2009 to Oct 2010 Company Name － City , State Columbus, Ohio ➢ Under the general oversight of the President/CEO, the Executive Director was responsible for the administration and supervision of the National Youth Advocate Program/Ohio. The Executive Director exercised effective influence and management over all operational, financial and administrative activities including day-to-day activities and long range/strategic planning initiatives. ➢ Expanded existing services and developed new services and program that were responsive to the needs of the community within the scope, mission, and philosophy of the organization. ➢ Developed and recommended to the President/CEO policies and strategies that promoted and enhanced the mission of the organization. ➢ Administered fairly and consistently all personnel policies and procedures in close cooperation with the organizations Human Resources Department. ➢ Acted as the primary spokesperson for the state program and played a key role for advocacy initiatives. ➢ Achieved the financial goals of the state program by applying sound financial principles and ensuring revenues consistently meet or exceeded expenditures. ➢ Developed and proposed an annual budget for approval. Planed and implemented budgetary corrective action in response to unanticipated changes in revenue or expenses. ➢ Served as an ex-officio, non-voting member of the Advisory Board of Trustees, and actively participated in all Board meetings. Assistant Director Jun 2002 to Jan 2009 Company Name － City , State Columbus, Ohio ➢ Managed and directed day-to-day program service delivery within Franklin County. Responsibilities included: Management of all regional caseworker activities, including oversight for Foster Care, Clinical Services, and Sexual Offender services. ➢ Provided recommendations for Service Utilization, hiring, promotions, transfers, terminations, and funding, for the purpose of attaining and/or exceeding outcomes and performance goals established by the contract agency. ➢ Prepared and managed within the parameters of the program budget. Columbus, Ohio ➢ Managed supervisors with a focus on positive coaching and teaching practices. Conducted meetings with assigned supervisors to review agency case specific data to ensure needs of children and families are being met. ➢ Maintained conference notes to ensure that supervisors were meeting regularly with their staff to provide training and supervision. ➢ Reviewed and assigned new cases. Child Welfare Caseworker Jul 1998 to May 2002 Company Name － City , State ➢ Supervised staff, including advising staff on policies and procedures for child welfare casework program, which included: assessing service needs, providing case direction and performing personnel duties for unit, conducted interviews for hiring staff, instructed and trained new staff. ➢ Reviewed and approved documentation (quality control); conducted case reviews and coordinated paperwork and evaluated referrals for service and processes. ➢ Provided mentorship training for other child welfare social workers by assisting in and attending court hearings, interacted with attorneys and in any other direct service function. ➢ Provided direct service through the following activities: counseled with clients, visited homes and monitored treatment of youth, promoted foster and relative placement adjustments, and attended linkage conferences with collateral agencies. ➢ Provided crisis intervention services, attended court hearings, attended and actively participated in administrative case reviews. ➢ Performed and monitored placement activity, supervised visits with parents, and transported children. Program Worker Apr 1996 to Aug 1998 Company Name － City , State ➢ Under the direction of the Unit Supervisor, trained patients to reach maximum independent functioning in daily living skills. ➢ Provided therapeutic crisis intervention, to include but not limited to: verbal and physical one to ones, precautionary measures, such as: suicide, assault and escape monitoring. Performed clinical charting that included: nursing care plans and medication, unusual behaviors, and Unusual Incident Reports. ➢ Attended scheduled trainings as assigned and performed other direct care duties as assigned. Youth Leader Jun 1995 to Apr 1996 Company Name － City , State ➢ Provided one-on-one and group supervision to children with severe behavioral problems. ➢ Developed behavior modification plans to increase positive behaviors of the children. Education B.A. , Psychology 1995 Bethany College － City , State , US ➢ Bethany College, Bethany, West Virginia ➢ B.A. 1995-Psychology M.S. , Human Services Management 2001 Franklin University － City , State , US ➢ Franklin University, Columbus, Ohio ➢ M.S. 2001- Human Services Management Professional Affiliations United Way of Central Ohio Finance Committee Member  Past Board member of Ohio Association of Child Caring Agencies (OACCA) Presentations �  The John Glenn Leadership Institute for Public Service & Public Policy: The Ohio State University. �  L2000 Leadership Academy for Mental Health and Addiction Services Professionals.   �  Presenter: Child Welfare League of America Conference-New Orleans. �  Improving Outcomes: Merging Best Practice and Managed Care Strategies.   �  Presenter: Child Welfare League of America National Conference-Washington D.C. �  Improving Outcomes: Improving Outcomes in Child Welfare.   �  Presenter: Foster Family-Based Treatment Association Conference-Pittsburgh, PA.  �  Improving Outcomes: Merging Best Practice and Child Welfare Privatization Strategies.   �  Presenter: Foster Family-Based Treatment Association Conference-Orlando, FL. �  Improving Outcomes: Merging Best Practice and Child Welfare Privatization Strategies.   Skills Executive Level, Operations, Proposals, Coaching, Teaching, Quality Control, Corrective Action, Human Resources, Strategic Planning, Finance ",4 " ENGINEERING MANAGER Summary Mechanical engineer with more than 30 years of progressive experience specializing in economics driven project justification, management and mechanical design. Much of my career has been focused on paper converting equipment and operations developing into roles in maintenance and reliability systems. More recently responsible for facilitating the capital investment portfolio for the Halsey Mill. Highlights Project management Paper converting equipment Facility and plant modifications DMF and Project Work Process Written and verbal communication skills AutoCAD and Excel Accomplishments Start-up of major converting equipment lines with emphasis on long term reliability.  Designed and implemented a mill project work process to improve economic thinking and operational ownership of mill driven projects. This has streamlined the mills approval process for projects. Experience Engineering Manager May 2011 to Current Company Name - City , State Responsible for facilitating the capital projects plan and process. This has included developing a process to evaluate projects with stakeholders at determined phase gate challenges and developing engineering talent to work within the expectations of the GP Project Work Process. Transitioned into a working manager with responsibility for managing several projects up to the $4MM range in addition to responsibility for the overall capital portfolio. Develop clearly written venture summaries to communicate the DMF and economic rationale for projects Responsible for hiring and developing engineering talent for the organization. Manager - Maintenance and Reliability January 2009 to May 2011 Company Name - City , State Member of the mill leadership team responsible for safe work performance and contract adherence of a 76 person maintenance group. Included the hiring and development of craftsmen and salaried personnel for the maintenance department. Utilized reliability experience to provide focus on mill reliability improvements in the areas of lubrication, precision maintenance work, sustainable PM processes, BOMs and procedure based job plans. Recognized at the time as one of the most effective converting maintenance efforts in the company with lowest maintenance cost per case in the company. Supervisor Reliability Engineer November 2005 to January 2009 Company Name - City , State Led the converting PM program with a focus on developing sustainable results by developing mechanical work standards and a job plan library for converting equipment and implementing them into the CMMS (Passport) to support the PM inspection program, parts rebuild program, and the periodic machine rebuild efforts. Led RCM efforts to establish a maintenance and reliability plan for new Perini and PCMC equipment and implementing the results into a CMMS. This effort required educating the team on RCM methodology, facilitating the RCM process with a large team and establishing a vision for incorporating the RCM effort into an existing PM program. System administrator for the Passport CMMS system. Developed tools to understand and repair PM processes, provided training for PM processes. Managed Machine shop including supervision of machinists, and managing flow of work through shop. Process &Tooling Engineer November 2000 to November 2005 Company Name - City , State Responsible for developing improvements to a laser patterning lamination process that had been recognized as the least reliable process in the production line. Improvements to the web handling design led to an 80% output improvement to a bottleneck process. Other contributions included developing an SPC strategy that reduced variation and increased reliability. Established the SPC system and provided startup assistance for the line when it transferred to Singapore. Designed and started up the next generation laser patterning operation for adhesive film successfully bringing the process on line ahead of schedule and exceeding quality specifications. Led leak testing process improvement efforts, SPC compliance and investigation of correct GR&R practices. Participating and leading task force efforts to understand quality issues in the factory. Coordinated adhesive related improvement efforts with teams including scientists, vendor representatives and supply chain personnel. Converting Plant Engineer January 1993 to November 2000 Company Name - City , State Responsible for budgeting, planning, managing capital improvement process in Halsey Mill tissue/towel converting plant. Primary responsibility for construction management, vendor negotiations and installation and startup planning for several $1MM+ installations. Startup Superintendent for a new technology towel rewinder complex. Provided project management through the installation, training and startup followed by supervision of the operation for a two year period during difficult redesign efforts and until start up issues were resolved. Senior Converting Analyst November 1992 to January 1993 Company Name - City , State Worked with manufacturing sites to develop utilization improvement plans for manufacturing assets. Development Designer, Mechanical Engineer, Senior Mechanical Engineer January 1984 to November 1992 Company Name - City , State Design engineer developing specialized machinery for the paper converting industry. Developed machinery and equipment layouts for manufacturing facilities, managed CAD installation and developed computer simulation models of complex manufacturing facilities. Education Bachelor of Science : Mechanical Engineering University of Idaho - School of Engineering - City , State Skills budgeting, CAD, construction management, engineer, film, hiring, inspection, laser, machinery, managing, mechanical, negotiations, processes, process improvement, project management, quality, simulation, SPC, strategy, supervision, system administrator ",17 " FOUNDER/STRATEGIC ACCOUNT DIRECTOR Links www.hyvemyanmar.com Professional Summary To utilize my expertise and international experience as an Entrepreneur, Strategic PR & Digital Marketing Professional, and Creative Thinker. A dynamic professional with over 10 years of experience and a strong background playing a vital role in the development, management, growth, and retention of key accounts and clients. Service-oriented leader dedicated to fueling revenues, enhancing client's experience, and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full project lifecycles with a focus on high-quality deliverables. Skills Management and Operational Leadership Critical Thinking and Problem Solving Networking, Business Development, and Stakeholder Relations Detail-Oriented and Results-Driven Creative Thinker and Effective Writer Strategy Development & Strategic Planning High-impact Proposal Presentation Key Account Management Project Management Research, Data Analytics, and Reports Social Media Strategy and Content Creative Mind with Love for Visual Design Articulate Planning an Effective Communication Don't Take No For An Answer Work History Founder/Strategic Account Director 08/2016 to 10/2020 Company Name – City , State , myanmar Responsible for the overall Operation and Management of the Agency specializing in Integrated Public Relations, Strategic Communications, and Digital Marketing Services. Developing overall strategy, conducting market and competitor analysis, coordination with clients and media - overall media strategy and execution guidelines for high-level projects - consultation on corporate strategy development - networking and business development - media and government relations and overseeing creative projects. Built and strengthened industry partnerships to improve product placements, amplify coverage, and maximize the effectiveness of marketing strategies. Determined target demographics and devised strategic marketing initiatives to reach target audiences. Led and managed talented teams of PR Professionals, Content Writers, Digital Marketers, Visual Designers, etc., to plan and implement project tasks meeting timelines and exceeding expectations. Managed relationships with high-profile clients and translated marketing and social media needs into results-driven strategies. Visit www.hyvemyanmar.com see full Agency Profile and Project Portfolio. Editor-At-Large 06/2014 to 12/2016 Company Name – City , State , Myanmar Was responsible for - Testing and evaluation of products ranging from Automotive to Computers. Attending Shows & Fairs, Media Events, Press Conferences, Product Launches, etc., - Preparing, editing, and proof-reading the news, articles, photos, videos, and product Reviews - collaborated with visual designers to develop and implement visual elements for the Print Magazine and Website - Coordinate within Management Team for strategic planning of the Magazine. Assigned stories, led content development meetings, and reviewed completed stories to guide the execution of concepts and tone. Devised attention-grabbing headlines and summaries for each article, determining the readiness of written pieces, made changes, and approve final versions for publication. Worked with graphic artists, post-production team members, and other specialists to produce captivating and successful content. Developed and optimized online and print strategies to maximize coverage, advertiser funding, and subscriptions. Establishing & maintaining business relationships with Partners such as Mercedes-Benz, Ford, Land Rover, Samsung, HTC, Asus as well as clients for advertising purposes and customers. Helped launched Myanmar's First & Only, International Standard, Hands-on Reviews based Magazine. Established a reputation as one of the most reliable Product Reviewers in Myanmar. Procurement Assistant 04/2010 to 12/2013 Company Name – City , State Provides procurement, logistical, and administrative support to the HQ supply team in the acquisition of a wide variety of goods and services. Reviews, records, and prioritizes purchasing requests and obtains additional information as required; determines the availability of vendors and funding sources; monitors status of existing requisitions, maintain contact with suppliers to ensure timely delivery of goods and services. Produces tender documents such as Request for Quotation (RFQ) and more complex ones such as Request for Proposal (RFP) and Invitation to Bid (ITB) based on the nature of requirements and cost of procurement involved; Collaborate and coordinate with all parties involved to ensure the tender documents reflect client's requirements and adhere to all rules and regulations. Prepares abstracts of offers and compile data contained in quotations and bids to determine which supplier can deliver the required goods/services at the best terms and lowest cost possible as per Financial Rules and Regulations and Procurement Guidelines. Finalizes Purchase Orders for approval, assists relevant Procurement Officers in supplier selection, negotiations, and preparation of Contracts on more complex, higher-value purchasing operations; while coordinating with all concerned parties and ensuring appropriate follow-up action. Maintains relevant internal databases and files; keeps track of any contractual agreements, systems contracts, etc. Researches retrieve and present information from a variety of internal and external sources on sources of supply, vendors by commodity, as well as obtaining specifications for new products and market research. Effectively and timely liaises with all concerned parties, including the various departments and offices, at all stages of the procurement process to ensure utmost client satisfaction. Member of HQ Supply Team which was responsible for procuring, planning, and management of various high-level events, meetings, and functions as well as UN Examinations. Portfolio of over 30 Million worth of Goods & Services procured and/or managed related Contracts. Carried out t tasks effectively and efficiently and won high praises and great satisfaction from both external vendors and internal clients and was known for professional, diligent, and dedicated customer service. Marketing Manager 09/2008 to 03/2010 Company Name – City , State Spearheaded the in-house Marketing & Business Development team collaborating and coordinating with government agencies, sub-consultants, senior management, project managers, engineers, architects in creating world-class Architectural, Engineering, Construction related Request for Proposals (RFP), Request for Qualifications (RFQ), and Expression of Interest (EOI). Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets. Built brand awareness and generated leads while managing internal and external marketing campaigns and programs. Grew new business connections by strategically networking with industry experts. Provided support for executive leaders and provided detailed reports for business strategies, while cultivating partnerships with clients. Coordinate with project managers in the selection and recommendation of appropriate projects and personnel to be included in the proposal, according to the Request for Proposal (RFP) as well as preparing Cost Estimates and Project Schedules. Help prepared comprehensive technical write-ups for proposals. Proofread and edit technical proposal text written by a project manager and engineers for proper grammar, spelling, comprehension, and style. Also proofread and edit existing project summaries and resumes of project personnel, and other supporting materials. Designed and implemented an ""RFP Database"" of knowledge and responses to streamline the RFP workflow and business process. Actively participate in the improvement of the look and feel of EWF's proposal design. Track, measure, and analyze the win/loss rates of RFP/RFI response sales. Maintain and own vendor relationships, budget, and performance management. Have won projects worth over $ 8 Million in total - Established an automated RFP management and coordination system for convenience and accuracy in developing proposals. Transformed corporate website and social media platforms to better engage customers and promote sales, designed a comprehensive qualifications package and marketing materials for an extensive marketing campaign during the firm's transition period Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach. Education Professional Certificate : Social Media 10/2020 Coursera + Facebook - City Professional Certificate : Public Relations And Organizational Communication 01/2017 National University Of Singapore - City No Degree : Ethics in Procurement United Nations Training - City Professional Certificate : Project Management 05/2009 New Jersey Institute Of Technology - City Bachelor of Science : Computer Science 05/2007 Salem University - City Bachelor of Arts : Law 2004 University Of Distance Education - City ",20 " ENGINEERING CONSULTANT Professional Summary To deliver value in a professional position in the oil and gas industry that utilizes my attributes and unique skillset. Long standing track record of outperforming management?s goals and milestones while reducing time, costs, and minimizing non-productive time. Incorporate both analytical and creative skills to visualize ideas, and find solutions and proactively avoid problems. In depth understanding of how mechanics and tools can be utilized for optimized functionality, economics, and safety, from experience on marginally productive plays where lowered and predictable costs were a key driver. Meticulous with invoices to ensure costs are accurate and what was agreed upon. Developed in-depth analytical and mechanical problem solving skills through years of field experience, comprehensive discussions with vendors, and learning/listening to those with more experience. Wealth of knowledge about timelines, workflows, costs, effective troubleshooting, and seamlessly integrating field and office personnel into a unified team from righand experience and field engineering experience. Continuously consider HSE and regulatory facets and how to implement them without unduly disturbing operations, when possible. Accomplishments Developed Unit?s drilling program in this area. o To date, Drilled Unit?s longest lateral (6,891?), fastest GW well (17.54 days spud to TD), and only 8.75. lateral. Cleveland Play: o Developed Unit?s drilling program in this area. SOHOT Play (Grady County, OK): o Developed Unit?s drilling program in this area. o Drilled Unit?s fastest Medrano well to date (19.35 days spud to TD). Regularly put in charge of developing the drilling programs in Unit?s new core plays and drilling one-off and two-off wells. Proficient in Wellview reporting software. Directed increased expectations and new standardization for reporting requirements in the field and office across drilling, completions, and production groups. Worked closely with the Wellview Master User to make appropriate changes. Field Engineer (and continued Drilling and Completions Engineer), Unit Corporation, Tulsa, OK Sep 2008 "" Mar 2011 Unit?s field representative (completion/frac consultant) to prepare for frac jobs, flowback, and putting on pipeline to handover to the Production group. Relief pumped a route in Western Oklahoma for eight months. Drilling Consultant rotation for twelve months on the same rig I performed Drilling Engineer duties for. Safely and efficiently P&Ad 80+ wells over including one in the middle (literally) of the Washita River, encompassing all regulatory requirements, bidding and awarding work, overseeing operations, selling/transferring/disposing of reclaimed tubulars and surface equipment, location reclamation, and making good on surface owner relationships Worked with surface owners to access property to stake wells, resolve ROW concerns, and settle surface damages "" liaison between surface owners and Unit?s Landmen. Designed, bid, and awarded dirt work and confirmed final location was built as expected and suitable for the drilling rig. Drilling and Completions Engineer, Unit Corporation, Tulsa, OK June 2007 "" Sep 2008 Designed completion procedures for the wells I drilled (perf intervals, acidizing, frac job, etc). Work closely with Production Foreman to ensure optimal communication between field and office. Communicate closely with drilling consultants to confirm office and field are on the same page. When problems occur, drove to rig site to be Unit?s onsite representative. Worked with team to confirm well was drilled and completed in a manner that maximized benefits to long term project goals. Intern, Unit Corporation, Tulsa, OK Sep 2005 "" June 2007 Handled all regulatory paperwork and ensured compliance for the drilling and completion engineers. Helped gather preliminary offset data for drilling engineers through a variety of software packages and resources. Prepared/requested bids for mud programs, cement program, directional, etc. Confirmed accuracy before passing along to engineers. Heavily involved in implementing Wellview software across Unit?s drilling department (field and office) and setting up custom reports to match Unit?s reporting requirements. Wrote training manual for drilling consultants. Trained Completion and Production Engineers as requested. Derrickhand, Nabors Drilling, CO Dec 1999 "" Apr 2003 Calculated/measured mud properties and adjusted chemical additives accordingly. Repaired, maintained, and supervised mud pumps. and other solids control equipment operational status. Assisted driller and tool pusher in daily operations of drilling rig. Helped coordinate work efforts of three subordinate employees. Experience Engineering Consultant July 2015 to Current Company Name － City , State Fulfilling a variety of engineering needs for clients "" reservoir engineering, acquisitions & divestitures, company/prospect valuations, production engineering, drilling engineering, data compiling and ?clean-up. services, etc. o Using a diverse assortment of software packages "" ARIES, Powertools, Petra, HIS Enerdeq, Drilling Info, Wellview, etc. Staff Production Engineer February 2015 to July 2015 Company Name － City , State Worked with an older Permian well set riddled with inefficiency issues in the Midland Basin, cleaned up the billing structure and obscure routing issues, and identifying/addressed many HSE issues. . Experience with Production Explorer, IHS, PHD Win, and Drilling Info software packages to complete work. . Took up an initiative "" which was unsuccessfully addressed in previous years "" to get the field staff up to date with technology and digital record keeping, and made significant progress in jumping some of the hurdles to work together. Senior Drilling Engineer March 2011 to February 2015 Company Name － City , State Marmaton Play:. o Drilled Unit?s longest lateral (9,870?) and fastest well (8.71 days spud to TD) to date. o Over the first 18 months, reduced average spud to RR from 30+ days to 13.14 days, DHC from $2.1MM to $1.37MM, and reduced outliers by 68%. o Dramatically outperformed offset operators in all metrics "" spud to TD days, DHC, and outliers. Education Bachelors : Mechanical Engineering University of Tulsa Mechanical Engineering Publications Horizontal Marmaton Wells in Beaver Co, OK "" Drilling Improvements and Lessons Learned?, AADE National Technology Conference and Exhibition, Cox Convention Center, Oklahoma City, OK, 27 Feb 2013. Lecture. While unsuccessfully seeking leads on a prospective drilling improvement system, two companies very shortly thereafter implementing the exact idea described, with one filing a patent and pursuing commercial development. TRAINING Landmark ARIES Fundamentals. Dustin Simmons Advanced Sucker Rod Lifting for Gas Well Deliquidification. Norman W Hein Jr Marginal Well Commission: Open Hole Log Interpretation. Gary W Batcheller Petroskills: Gas Well Deliquidification. Dr. James F Lea Oil Well Blowout Prevention Systems School, OU, (IADC WellCAP). Glen Wanzer Leadership Essentials. Kurt Webber Halliburton Drill Bits & Services: Drill Bit Technology Seminar. Multiple lecturers K&M Technology: Extended Reach Eng. Design and Implementation Course. Multiple Lecturers Blade Energy Partners: Principles of Tubular Design. Stan Mason PTTC: Completion & Stimulation(s) of Horiz. Wells in Tight and Unconv. Res. Larry K Britt Society of Petroleum Engineers: Drillstring Design. Frank J Schuh Baker Hughes: Drill Bit Technology Seminar. Multiple lecturers Baroid: Drilling Fluids Technology. Multiple lecturers Murchinson Drilling School: Operational Drilling Technology Course. Bill Murchinson Skills acquisitions, billing, clients, Explorer, Win, PHD, progress, record keeping, routing ",11 " GENERAL ACCOUNTANT Professional Summary I have around 6 years experiences in the field of Accounting & banking works, with Egyptians and foreign companies, I'm really honored to introduce myself as a hardworking, good Communication skills, with the highest level of integrity, honesty, loyalty, strong beliefs, goal orientated, sober habits and the desire to produce the best of the work. Areas of Expertise Abdul Aziz Abdul Ghafar Ahmed) Final accounts and Balance Sheet Ability to deal with the accounting program (QuickBooks). Ability to make the financial statements, accounting cycle by excel. Skill with Microsoft word. Skillfulness with computer. Work Experience 06/2014 to 10/2016 Company Name Completion of opening customer account using National bank of Egypt system. Checking requests for opening an account and make sure it's compatible with the Egyptian standards for opening an account. Serving 50 branches per day and complete nearly 500 accounts per day. Customer Service at Green Towers Egypt, Alexandria. 03/2013 to 05/2014 Dealing directly with customers either by telephone, electronically or face to face. Respond promptly to customer inquiries. Handle and resolve customer complaints. Provide pricing and delivery information. Set up new customer accounts. 1|Page. E-mail:Hassan_aly1014@yahoo.com Mobile phone :( +2) 01207673477 Process orders, forms, applications and requests. Organize workflow to meet customer timeframes. Manage customers' accounts. Keep records of customer interactions and transactions. Record details of inquiries, comments and complaints. Record details of actions taken. Maintain customer databases. 10/2011 to 02/2013 General Accountant Company Name － City Job Description:. Preparation of Financial and accounting reports and their presentation to the Financial Manager. Prepare reports weekly and monthly for revenues and expense. Prepare journal entries. Complete general ledger operations. Account/bank reconciliations. Review and process expense reports. Assist with preparation and coordination of the audit process. 08/2010 to 09/2011 General Accountant Company Name Job Description:. Preparation of Financial and accounting reports and their presentation to the Financial Manager. Prepare reports weekly and monthly for revenues and expense. Prepare journal entries. Complete general ledger operations. Account/bank reconciliations. Courses: Has fulfilled all requirements for final accounts and Balance Sheet and contracting accounts in guide for accountant center with grade excellent. Education May 2010 Trained as Accountant in Walid Hamdy Hashem office for Account solution from Jan Alexandria University Personal Information Full Name: Hassan Aly Aboulela Marital Status: Single. Military Status: Exempted Languages Arabic mother tongue. Good in both written and spoken English. Skills accounting, Accountant, Arabic, Balance Sheet, bank reconciliations, com, resolve customer complaints, Customer Service, databases, delivery, E-mail, English, expense reports, Financial, Financial and accounting, financial statements, forms, general ledger, Lecturer, excel, office, Microsoft word, Page, pricing, QuickBooks, telephone, phone, workflow, written Additional Information Personal details: Full Name: Hassan Aly Aboulela Marital Status: Single. Military Status: Exempted 3|Page ",18 " SENIOR MARKETING MANAGER Executive Profile Savvy Marketer with over 12 years of experience helping sales teams fill their funnel with high quality leads. My ability to take a growth hacking approach to lead generation has helped me lead teams to exceed objectives within every aspect of the customer lifecycle. My passion for marketing is centered around customer acquisition, brand awareness and nurturing growth through business development & strategic partnerships. Skill Highlights Partner Marketing Paid Social eCommerce Paid Search Email Marketing Branding Analytics B2B & B2C CRO Content Marketing Lead Generation SEO Core Accomplishments Senior Marketing Manager Developed Customer Segmentation Persona's by leveraging historic sales data.  Grew Online Subscriptions 30%, while revenue grew 43% (Q1 & Q2 vs. Q3 & Q4) Professional Experience Senior Marketing Manager May 2016 to Current Company Name － City , State Improved Organic Traffic by over 40% by applying best practices & launching Content Marketing strategies Grew Online Subscriptions 50%, while revenue grew 43% (Q1 & Q2 vs. Q3 & Q4) Improved eMail Marketing open rates by 37%, and click through rates by 117% through A/B testing and established departmental best practices Grew OEM Partner Marketplace downloads by 4x by applying App Store Optimization best practices Developed Paid Search strategy that resulted in YOY MQL's Growth 2016 (Q3 330%, Q4 617%), and 2017 Q1 112%. Digital Marketing Consultant Sep 2014 to Apr 2016 Company Name － City , State Discovered growth opportunities through data analytics and optimization Developed Program Roadmap for Clients Marketing Campaigns. Developed & Managed B2B Lead Generation Campaigns across multiple marketing channels Worked Closely with Clients marketing vendor on Re-launches and Optimization Implementation. Digital Media Manager Oct 2008 to Aug 2014 Company Name － City , State Worked closely with Product, Sales & Marketing on all new Product Releases Managed a team of 9 Account Managers Decreased Advertiser churn rate by 37% through optimization best practices Developed Quarterly Strategic Plans to address Sales goals Managed and drove team to generate $16 Million in Ad Revenue. SEO Manager Sep 2007 to Jul 2008 Company Name － City , State Developed Digital Marketing Strategic Plan for Playphone & its Partners Generated over $12 Million in Revenue (100k mobile subscribers)  Partner revenue increased by 37% Managed Analytics for SEM, SEO & Mobile channel. Campaign Manager Feb 2005 to Sep 2007 Company Name － City , State Manage In-House SEM Budget of $5MM Annually. Developed A/B & Multivariate UX testing across SEM & SEO Channels. Managed over $1M in Publisher Revenue. SEO Associate Jun 2004 to Feb 2005 Company Name － City , State Developed & Executed Link Building Strategies. Increased DVD Movie Channel Traffic by 60%. Developed SEO Strategy to be applied to all editorial content. Communications Intern Oct 2003 to May 2004 Company Name － City , State Content Marketing. Email Marketing. Press Release Development. Education Masters of Business Administration 2015 Saint Mary's College of California － City , State Bachelor of Science , Public Relations 2004 San Jose State University － City , State Public Relations Skills Marketing Automation, Strategic Partnership, Business Development, Analytics, Management ",12 " MDS COORDINATOR Skills Skills Used I enjoy challenging sticks. I try my best at being the best. Enjoy working as a team or self if needed. Staff LPN Smith Village - Chicago, IL October 2013 to April 2015 Responsibilities Provide Patient care, Manage a team of CNA's, Injections, Diabetic management, CVA cases, Wound Care, GT management, Psych Care, Med Surg, Assited Living Care, IV care Management, etc Participated and completed 8 weeks of training on total MDS 3.0/ RAI process, Understanding the Principals and process of the RAI 3.0, PPS/OBRA Regulations and Guidelines, Understanding MDS 3.0 Coding for OBRA and PPS, Able to accurately assess Activities for Daily Living, PPS/Medicare Timing and Scheduling, Familiar with Care Assessments (CAAS), Understanding of RUG IV Payment Prospective System, Clinical Reimbursement for Quality of Care, Maximization of Skilled Nursing Facility State & Federal (Medicare) Reimbursement programs utilizing the RUG IV guidelines, Vital Signs , Injections, Glucose testing, Dressing Changes, CPR certified for adults, infants, and children, Surgical Sterile Field, Standard first aid, GT feeding management, IV management, Daily computer and internet use (9 years) Certifications/Licenses MDS 3.0 Coordinator Clinical reimbursement/ MDS 3.0 Coordinator Accomplishments Great Patient Care, Great Management skills, Skills Used Time Management, Managing a team of CNA's, Obtain and follow MD orders as written, IV management, Medicare charting,etc Staff LPN Prairie Manor Nursing & Rehab - Chicago Heights, IL February 2012 to September 2014 Responsibilities. Provided nursing care for up to 30 residents simultaneously. Supervised up to 4 nursing assistant throughout the shift. Rendered care/medication administration to geriatric population on a daily basis. Performed nursing assessment and documentation as necessary. Daily computer / internet use. Ongoing educating and training staff, residents, and families on care process. Provided input to Interdisciplinary Team members on total resident care. Completed nursing assessment documentation on a timely basis Skills Used. Vital Signs. Glucose testing. CPR Certified for adults, infants and children. Dressing changes/ wound care. Injections. Surgical Sterile field. Standard first aid G-Tube feedings, Foley care, IV management, wound care, etc Staff LPN HCR Manor Care - Oak Lawn, IL December 2009 to February 2012 Responsibilities. Provided nursing care for up to 30 residents simultaneously. Supervised up to 4 nursing assistant throughout the shift. Rendered care/medication administration to geriatric population on a daily basis. Performed nursing assessment and documentation as necessary. Daily computer / internet use. Ongoing educating and training staff, residents, and families on care process. Provided input to Interdisciplinary Team members on total resident care. Completed nursing assessment documentation on a timely basis Skills Used Vital Signs. Glucose testing. CPR Certified for adults, infants and children. Dressing changes/ wound care. Injections. Surgical Sterile field. Standard first aid G-Tube feedings, Foley care, IV management, wound care, etc. Experience 08/2015 to Current MDS Coordinator Company Name － City , State Responsibilities Assist and Open schedules for the nurses and other IDT to complete the MDS. Ensure that all data entered is accurate and acceptable for maximum amount of reimbursement from eHealth data. Assist in creating programs based with the residents best interests at hand while increasing reimbursement for the facility/community. Meet with IDT to ensure quality of care is provided to the residents at all times. Assist with Restorative Nurse to establish appropriate and realistic care plans. Efficient in Point Click Care. 01/2006 to Current Phlebotomist Company Name － City , State Obtain venous blood samples from a variety of patients aging from infants to geriatrics. Experience in heel sticks to hard sticks. 10 yrs Inpatient/ Outpatient experience. Education and Training 2015 LPN : Nursing Brown Mackie College － City , State 3.0 Nursing 2009 Phlebotomy Technician Certificate in Phlebotomy Technician Prairie State College － City , State 2020 Associate of Applied Science : NURSING Prairie State College － City , State , USA Personal Information Very Flexible, Dependent, Great Time Management, Accountable. Enjoys challenges while Working Smart not Hard. Excellent Customer Service. Educated in MDS to maximize facility reimbursement status in an accurate and timely manner. Skills CNA, CPR certified, Diabetic, first aid, Geriatrics, Injections, Nursing, Patient care, Phlebotomy, Coding, Quality, Scheduling, Technician, Vital Signs, Wound Care Additional Information Additional Information Very Flexible, Dependent, Great Time Management, Accountable. Enjoys challenges while Working Smart not Hard. Excellent Customer Service. Educated in MDS to maximize facility reimbursement status in an accurate and timely manner. ",4 " CLINICAL ENGINEERING MANAGER Summary A accomplished clinical engineering manager with more than 12 years of training and experience I lead clinical engineering directives to provide superior customer service and operational efficiency. I have a proven track record managing the execution of the medical equipment management plan at various health facilities in the West Virginia regional area. I posses exceptional team building and leadership skills. Customer focused with proven skills in interpersonal relations, negotiation, and written and verbal communications. Developed and provided informative written reports for administration on regulatory compliance, cost savings, contract administration, strategic planning, and process improvement. With focus on regulatory compliance of the medical equipment plan I consistently keep updated on requirements from TJC, CMS, NFPA and other governmental agencies, with a proven track record of no written recommendations from regulatory inspections. Experience Clinical Engineering Manager 06/1996 to 01/2016 Company Name City , State Manager of Clinical Biomedical Service, Inc. Responsible for the medical equipment management plans of hospitals and medical facilities in West Virginia. Responsible for all company budgets, project estimates, salaries, evaluations, personnel recruitment, hiring, training and dismissal. Trained and supervised employees in performing electrical safety procedures, repair service and preventive maintenance of medical equipment. Proficient at medical equipment compliance and risk management by developing and implementing polices according to agency standards like TJC, CHS, NFPA, OHFLAC. Project manager on new and expanded installations of medical equipment systems at various medical facilities. Seated member of hospital safety committees to assist in providing recommendations and information on medical equipment management, equipment evaluation and selection, potential safety issues, national safety alerts from manufacturers or federal agencies. Imaging Service Engineer 06/2012 to 06/2014 Company Name City , State Managed repair service and preventive maintenance of over $8 million in different modalities of medical imaging and biomedical equipment at two hospitals in southern West Virginia and eastern Kentucky. Provided excellent customer relationships through ownership of the accounts, follow-up communication and good technical skills. Performed installations and managed LAN and WLAN server/workstations on different systems used in the diagnostic monitoring of the patients' physiological parameters. Installed and maintained the DICOM protocol connections to TCP/IP ports for multiple modalities of medical imaging systems including the RIS and PAC systems at many hospital facilities. Imaging Service Engineer 08/2007 to 10/2009 Company Name City , State Installed and performed repair service and preventive maintenance on over $10 million of CT, MRI and Nuclear Medicine systems in inventory. Established excellent customer relationships through ownership of the accounts, follow-up communication and good technical skills. Installed and maintained DICOM protocol connections to TCP/IP ports for multiple modalities of medical imaging systems including the RIS and PAC systems at many hospital facilities. Biomedical Equipment Technician II 02/1980 to 06/1996 Company Name City , State Provided repair service, preventive maintenance and electrical safety for over 250 different modalities of medical equipment, physiological monitoring systems and medical treatment devices. Coordinated scheduled preventive maintenance work orders to be distributed to the biomedical technicians and developed pm completion reports for management. Managed server/workstations, LAN and WLAN on different systems used in the diagnostic monitoring of the patients' physiological parameters. Accomplishments Managed an independent biomedical service company that serviced 40 hospitals and medical facilities for over 20 years. Successfully management of supervisors, sales personnel, biomedical equipment technicians and office staff. Negotiated over $1 million in new service contracts and contract renewals for medical equipment at various medical facilities. Developed and implemented polices on medical equipment management according to standards and requirements by TJC, CHS, NFPA, OHFLAC for hospital facilities. Initiated and established a computerized paperless system to perform electrical safety management, repair, performance, and reports for over 7,000 medical devices. Nominated for CAMC Care Award for reconfiguring a medical device to measure the respiration of premature infants with breathing impairments to help improve recovery time. Designed and built the first patient sleep study lab in WV. Found and solved a nation-wide distortion problem in the MRI image scan caused by a contrast injector device. Education AAS : Electronic Technology West Virginia State University City , State BA : Business Management Marshall University City , State Diploma : Computer Programming Center College City , State Professional Affiliations AMSP (Association of Medical Service Provider) member and held position of Secretary WVBA (WV Biomedical Association) founding member and held position of Secretary KARC (Kanawha Amateur Radio Club) member, Call Sign: KA8ISQ ARES/RACES (Amateur Radio Emergency Service/ Radio Amateur Civil Emergency Services) member Skills Basic and Advanced Supervision Training Courses, CAMC, Charleston, WV Certified Biomedical Equipment Technician (CBMET) training at University of St. Louis Toshiba certified service trained on Aquilion 16, 32 and 64 slice CT's. Toshiba certified service trained on Vantage 1.5 T 8 channel MRI Toshiba certified service trained on Siemens E-Cam Nuclear Medicine Camera Aramark service trained on GE AMX 4 and AMX4+ portable XR unit Aramark service trained on GE 9600, 9800, 9900 Portable C-Arm Aramark service trained on GE Precision 500 Radiology and Fluoroscopic image system Field trained on various other modalities and manufacturers of XR systems Microsoft Applications, Word, Excel, Publisher, PowerPoint, Access, and Outlook Foresight Imaging Systems trained on DICOM protocols, imaging conversion to DICOM for RIS/PACS Skilled in the operation of MS 2000, Windows 7, MySQL, PHP, Apache, UNIX, Linux, Cisco Skilled in the operation of networks, DSL/Cable, Hubs, Routers, , Cabling, LAN/WAN Skilled in the operation of workstations and servers, IDE/ SCSI devices, network storage devices ",17 " INTERN Highlights Microsoft Office and Stata programs Experience Intern June 2014 to August 2014 Company Name - City Assisted lawyers in their cases paperwork and legal documents. Transcribed court notes and minutes,. managed schedules. Attended to local courts with lawyers to evaluate legal proceedings. Hoet, Pelaez, Castillo y Linares Law Firm. Intern May 2013 to August 2013 City Organized documentation for legal filings and procedures for lawyers and their cases. Collaborated with. several of the associates by going to local courts and following their assigned cases. May 2015 to August 2015 Company Name - City , State Performed deli servings, event organization, inventory control, and new staff training. Accomplishments Active member of the Latin American Association at Boston University (LatAm) 2015-Present Basic Training of the Israeli Army Sept 2013-Dec 2013 Leadership Camp in Israel Aug 2012 Models of the United Nations 2013 Community Service Experiences 2012-2013. Education Economics and Political Science , 2014 Present Boston University GPA: GPA: 3.3 Economics and Political Science GPA: 3.3 High School Diploma : July 2013 Colegio Moral y Luces - City , Venezuela GPA: GPA: 16.18/20 GPA: 16.18/20 Languages Spanish (Native), English (fluent) and Hebrew (basic) Interests Piano playing Sports: High School's varsity team player and captain of the soccer team. FRATELSA sport club player Mathematics Olympics: Represented school at National Math Olympics for 5 years Additional Information Music: Piano playing Sports: High School's varsity team player and captain of the soccer team. FRATELSA sport club player Mathematics Olympics: Represented school at National Math Olympics for 5 years Skills basic) Computer Skills, documentation, staff training, English, Hebrew, inventory control, Law, legal, legal documents, notes, Microsoft Office, Spanish, Stata ",14 " TEACHER Summary M ath Teacher with excellent communication skills. Organized and driven with the innate ability to stay on task. Uses effective and efficient methods of teaching while focusing on the individual needs of each student. Highlights Central Missouri Math Educators club member Missouri Council of Teachers of Mathematics 2014 Conference Tutoring experience MS Office proficient Organized Timely Accomplishments While working for Beauty Brands I received two awards. I received the Award of Excellence and Shift Manager of the Year. The Award of Excellence is a company wide award and is awarded to one person from each district. Out of seven locations I was chosen for my district. I was presented the award at Beauty Brands annual banquet in Kansas City. I accepted the award from the founder and CEO and was recognized in front of all of home office, location managers, and other award winners. The next year I was awarded with Shift Manager of the Year for my district. Experience I have a little over 100 hours of observation and participation field experience. Sixty hours of my field experience are observations from algebra I at Lees Summit High School summer school and 6th grade math and social studies at Brittany Hill. Fifteen hours were spent at Holden Middle School tutoring 6th through 8th graders in various contents. I spent twelve hours observing special education students in both a general education and special education classrooms. I finished about twenty hours in a 6th grade math class at Grain Valley South Middle School. One of my peers and I taught three different lessons and led several small groups in discussions about various math articles. One lesson we taught was reviewing order of operations. Since the students were newly familiar with the information we wanted them to get some practice working on various problems using multiple operations. We played “I have, who has?” As each student read their equation to the class I would write it on the board so that they could visualize it and write it down. Students would call out the answer when it was their card and then we solved the problem on the board as a class before we moved on to the next card. The students really enjoyed this because it was something that we did all together and they saw it as more of a game and thought it was fun. Work History Company Name January 2014 to Current Teacher City , State Assigned to care for eight 18 month to 24 month olds on campus of UCM. Duties include but are not limited to changing diapers, potty training, feeding them breakfast, lunch, and dinner, putting them down for naps, cleaning and disinfecting, ensuring the safety of the children, observing and recording data about children, and communicating with parents about their child(ren). Company Name October 2012 to January 2014 Sales Lead City , State Had duties such as food prep, baking, frosting, decorating, and washing dishes. Also helped customers in the front house. Greeted, took orders, consulted, and checked out customers. I was in charge of all delivery orders and was the main delivery driver. I was responsible for checking and responding to Facebook posts and emails. Created up selling games and contests to motivate employees and created a promotional scavenger hunt for customers to play. Company Name August 2011 to October 2012 Assistant Manager City , State Assist with execution of annual store level financial plans to ensure that budgeted financial performance is met or exceeded. Complete and submit all required operating reports, forms, and projects. Conduct monthly store meeting and set goals for associates. Ensure that store safety and security measures are communicated and are being followed and that all operational procedures are being performed. Company Name March 2010 to August 2011 Shift Manager City , State Assisted the Location and Assistant Manager with recruiting, interviewing, hiring, and training new employees. Guaranteed that customers received 100% satisfaction and resolved customer concerns. I ensured that employees were performing store operations effectively and that marketing plans, promotional programs, and visual merchandising were properly executed. Assisted Location and Assistant Manager with evaluating employees. Education University of Central Missouri Present Bachelor of Science : Education City , State Metropolitan Community College 2012 Associate of Arts City , State Blue Springs High School 2009 Diploma City , State Skills Mathematics, tutoring, good team member, communication, childcare, managing, hiring, merchandising, recruiting, selling, recording ",3 " CUSTOMER RELATIONS SPECIALIST Summary To obtain a position with a company that offers the chance for me to utilize my call center and customer service skills to the best of my ability. As well as an opportunity for advancement and a competitive salary. I am a highly personable Call Center Representative with experience in Customer Service, Collections, and Call Center Operations. Accomplishments Reached monthly sales goals on several occasions. Experience Customer Relations Specialist January 2015 to Current Company Name － City , State Provide Honda clients a resource to register concerns, complaints, and request for assistance as outlined in the owner's manual; ensure best possible outcome. Respond to Client questions and concerns and provide solutions whenever possible in a professional, helpful, knowledgeable and timely manner. Accurately capture and document client information to support Voice of the Client for executive reporting and program improvement. Customer Service Representative I April 2014 to October 2014 Company Name － City , State This Customer Service position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations. Customer Service Representative August 2013 to January 2014 Company Name － City , State Received and made outbound calls regarding title loans. Assisted customers with making payments, provided payoff quotes, granted extensions and due date changes. Explained the loan contract and how simple interest loans work to customers. Provided excellent customer service. Call Center Representative May 2012 to August 2013 Company Name － City , State Responded to high volume of inbound/outbound calls while providing customers with accurate account information. Process payments, transfer calls to the proper department, document each account accurately and in a timely matter. Provided excellent customer service. Customer Service Representative December 2010 to March 2012 Company Name － City , State Received inbound calls from customers with DirecTV satellite service and assist them with setting up orders to move their service to a new location/address. Assisted customers with paying their bills, account changes, tech support, billing questions, and provide general information about DirecTV. Upsold products and services to customer's that were eligible to upgrade. Dispatcher March 2010 to December 2010 Company Name － City , State Dispatched service calls to internal/external service contractors for Starbucks Coffee Company in regards to servicing there coffee machines when they break down or are not operational. Answered incoming calls from technicians, checking them in/out on service calls, approving site limit increases and following up with Starbucks store managers to verify if the work has been completed and the issue is resolved. Other duties include customer service and data entry. Customer Care Rep February 2009 to January 2010 Company Name － City , State Received a high volume of incoming phone calls and responded to inquiries in a manner which meets high quality, productivity and other performance standards. Sell and upgrade company core products in accordance with company requirements and customer needs, save customers from disconnecting services whenever possible. Provided information regarding products and services, billing, repair, collections and respond to other types of inquiries, Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. Informed supervision/management of all unresolved complaints, Attempt to troubleshoot customers service problems and schedule field service calls when necessary, schedule customer appointments in accordance with established procedures and document customer transactions accurately in ACSR. Teller April 2007 to February 2008 Company Name － City , State Under direct supervision, processes customer transactions within established guidelines. Identifies and makes sales referrals, recommends alternate channels, cross-sells bank services and products for Wells Fargo partners, provides excellent customer service. Other duties may have included safe deposit, merchant/vault, ATM processing, bonds and coupons, foreign currency and night drop. Service Specialist August 2005 to March 2007 Company Name － City , State I was responsible for assisting stranded motorist in need of roadside assistance in a fast paced call center environment, responding to 200-300 calls on an average daily bases. Talk time was not to last any longer than 2-3 minutes Also responding to incoming member requests for emergency road service, which includes accurately recording of the event, effectively resolving member concerns and appropriately setting member expectations in accordance with their membership benefits. Other duties included selling memberships to new members. Skills Type 50 wpm, MS word, dispatching, data entry, customer service, cashiering, sales, call center and excel. Education High School Diploma : General Studies Crenshaw High School － City , State General Studies ",13 " INTERNATIONAL BUSINESS DEVELOPMENT MANAGER Summary Charismatic business professional with expertise in business development , product strategy, marketing, and sales . Effectively built sales department from 10% to 50% of total company revenue over a 10 year term. Vastly experienced in international distribution development. Highlights Business Development Inventory Management Sales Analysis & Forecasting Marketing Product Strategy Bilingual - English/Spanish Experience 02/2010 to Current International Business Development Manager Company Name － City , State Identify global product opportunities, perform market analysis, and create product briefs outlining new collections. Lead cross-departmental team responsible for creating product launch process calendar to ensure timely execution and clear communication. Manage special project requests to identify the value of the project, potential growth in the market, and work with Product Development, Marketing and Sales to execute. Develop pricing strategy and manage pricing model to boost brand profitability. Analyze sales history and market trends to optimize inventory levels at overseas warehouse providing product to global partners in a timely manner, resulting in lower overhead and storage costs. Produce and communicate quarterly key performance indicators (KPI) reports. Liaise with Product Development, Marketing departments and Regional Directors to develop new product for global consumers. Develop, maintain, and support 37 international sales and distribution accounts in 76 countries for Victorinox Swiss Army brands. Analyze sales statistics to determine business growth potential and drove incremental growth of $2M in 2014. Assist global partners with inventory management, product training and retail promotions, resulting in higher product margins for all parties. Offer a proven track record of revenue growth year over year, from $8M to $34M during my 10-year term. Grew Latin Market from ground zero to top region for 3 consecutive years. 01/2004 to 01/2010 International Sales Operations Manager Supported VP and Director to manage international brands and support global network of distributors. Coordinated directly with factories, third-party logistics warehouse operator, and distributors to optimize order flow from factories to warehouse to global markets. Created and updated order templates and price lists for accounts. Managed inventory to maintain optimal levels. Worked with distributors to obtain quarterly and monthly forecasts. 01/2000 to 01/2004 Company Name － City , State Oversaw daily operations for international department. Maintained the sales of product overseas with key accounts. Fulfilled 5-8 international customer orders and quotations weekly. 01/1999 to 01/2000 Air and Ocean Export Coordinator Company Name － City , State Exported high value goods and hazardous materials to foreign countries. Completed International banking documentations - Sight Drafts and Letter of Credits - to ensure payment as needed. Translated documents and correspondence in conversational translation for internal staff and clients. Education 1999 BS degree : Business Administration, International Business Southern Illinois University of Edwardsville Business Administration, International Business Studied Abroad - Costa Rica Skills Army, banking, business development, clients, international sales, inventory management, inventory levels, inventory, Latin, logistics, Director, market analysis, market trends, marketing, Market, Marketing and Sales, materials, network, pricing, pricing strategy, Product Development, retail, sales, Sales Analysis & Forecasting, statistics, strategy, translation ",5 " PAYROLL ACCOUNTANT Summary Has a strong work ethic with over 7+ years working in a fast paced environment providing high level support for senior management and various department teams. Extremely experienced in handling Administrative, Accounting, Payroll, Human Resources, and clerical tasks. Excellent at multi- tasking effectively, implementing decisions, enhancing productivity, meeting companies' goals and deadlines, and working in an individual and team work environment with little oversight. My business background allowed me to obtain the skills to be very organized, detailed- orientated,  professional, confidential, trustworthy, patient, helpful, trainable, dependable, and resourceful. Highlights Microsoft office (Word, Excel, PowerPoint); internet and Outlook QuickBooks SKILLS: QuickBooks, pivot tables, PeopleSoft, People Tools, Microsoft office, CSC Point IN system, and Pro Series Strong interpersonal, analytical, problem analysis, technical, organizational, communication, and data entry skills. Journel entries sap professionalism, adaptable, and trainable. Efficiently able to multitask while adequately consistent with prioritizing tasks Strong leadership with great attention to detail for optimal results Experience Payroll Accountant Apr 2014 to Current Company Name － City , State ●     Processed and managed payroll for over 500+ union and non-union employees on bi-weekly basis ●     Worked closely with CFO and Controller handling month end close projects, audit, and other special projects. ●     Mentored and trained C-level, Managers, and Staff on ADP (Human Resources and Payroll process functions). ●     Maintained a system of confidentiality and internal control safe guarded policies with compliance to GAAP. ●     Coordinated as well as trained both HR and Finance team with inputting new hires, terminations, benefits deductions, tax exemptions, accruals, payouts, union, PTO, and salary information in ADP. ●     Main point of contact when answering payroll inquiries professionally via phone, emails, and in person. ●     Monitored and kept track of employee wages, hours, PTO, deductions, accruals, taxes, and other data in ADP. ●     Prepared daily, quarterly, monthly, and annual reports (Payroll Template, NYS45, 1095, W-2, Journal entries, Overtime, Hours, and Inventory report) for CFO, Controller, head of each clinic department analysis. ●     Reconciled START 4 bank accounts, pensions, payroll summary, 403b, and garnishment deduction payments. ●     Handled submitting Voya payments, garnishment check payments, sorting and distributing employees' paycheck. ●     Implemented new payroll processes to reduce having payroll discrepancies and cutting manual checks. ●     Generated and provided various reports for upper management analysis upon request in ADP for each pay period. Received, filed and processed paperwork and documents for on-boarding employees. Assisted in implementing [Type] program which decreased payroll errors [Number] %. Prepared reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes and earnings. Reduced payroll accrual processing time [Number] % by using payroll reports and [Software] . Constructed leave pay schedules, processed payroll garnishments and worked closely with Human Resources to pay out bonuses, severances, service awards and special payments.  ​ ​ Accounts Receivable Nov 2013 to Apr 2014 Company Name － City , State Created payment entries and batches of over 800 invoices. Handled the checks and kept record of all the Cash received in excel. Aided in creating and sending out Notice of Cancellation letters to companies with overdue accounts. Resolved in getting the company 100% caught up with cancellation letters to 1000+ past due accounts. Managed to get 80% of incoming profits from overdue accounts. Accounting/Finance Intern Jul 2013 to Aug 2013 Company Name － City , State Retrieved, posted, printed, and inputted journal entries. Assisted with bank reconciliation, and inserting data for company books. Attentive in handling daily cash sheets, weekly A/P outlays, and running A/R, A/P, and G/L queries in excel. Main Accomplishments:. Gained functionally overview of daily operations of Accounting/Finance daily tasks. Accounting Assistant Sep 2012 to Feb 2013 Company Name － City , State Aided the A/R and A/P department with reconciliation of 100+ invoices per day using excel. Matched, Coded, and batched invoices received and given to me by supervisor. Created, prepared, and organized files and documents for easy retrieval for my coworkers and supervisor. Main Accomplishments:. Helped organize files and folders for Auditors in a timely neat fashion. Recorded and kept record of all invoices. Administrative Assistant Mar 2008 to Apr 2011 Company Name － City , State Prepared and sent over 100+ registration papers making sure everyone received timely and complete information. Managed, filed, organized, and retrieved 1000+ students and staffs files with respect to confidentiality. Successfully aided in helping 100+ students per week with inquiries regarding registration. Successfully organized over 200 files for easy access for my supervisor, coworkers and professors. Education Bachelor of Science , Accounting May 2014 William Paterson University － City , State GPA: GPA: 3.3 Accounting GPA: 3.3 Work History Company Name Skills ACCOUNTING, A/P, attention to detail, bank reconciliation, INTERPERSONAL, data entry, fashion, Finance, general ledger, leadership, letters, access, Excel, Microsoft office, Outlook, PowerPoint, Word, neat, organizational, PeopleSoft, problem analysis, QuickBooks, reconciling, sap, supervisor, tables ",18 " RISK SPECIALIST Professional Summary Sales and operations professional with experience in the wholesale, retail, servicing and loss mitigation in the mortgage banking industry. Expertise includes cold calling, mortgage processing operations, underwriting quality assurance and developing a refinance and liquidation program for a mortgage servicing company. Experience March 2014 to November 2014 Company Name City , State Risk Specialist Perform duties as integrated partner with Home Loans business leaders to ensure appropriate awareness and execution of risk management process Assist with identifying, designing, and executing the appropriate risk management processes and practices for establishing a well-managed business Responsible for standard risk reporting management, including input/updates for various reports. August 2010 to February 2014 Company Name City , State Loan Modification Underwriter Review and analyze borrower documentation to determine income and repayment ability, assess borrower hardship, analyze housing expenses, and determine proper loan resolution. Work as loan modification underwriter for Chase, BAU, HAMP, Freddie Mac, Fannie Mae and FHA loans Work as a loan remediation underwriter specializing in post modification auditing and remediation Review the recommended foreclosure prevention alternatives offered to the homeowner to ensure all investor/insurer guidelines were followed Analyze delinquency, perform escrow analysis, analyze modification scenarios and proposals and recommend appropriate loan workout Reviewed default escalations, foreclosure recession reviews and duplicate MHA files Received 3 awards for outstanding quality and production. February 2009 to July 2010 Company Name City , State Mortgage Refinance and Liquidations Manager Manage a pipeline of current qualifying refinance candidates and worked with motivated candidates in an effort to increase credit scores to meet new mortgage guidelines. Work with the mortgage portfolio managers to develop a loan settlement for each borrower that maintains profitability and yield for the investor and provide a principal reduction for the borrower. Developed a refinance program for a mortgage servicing company to provide an exit strategy for qualifying refinance candidates in order to increase cash flow for the company and its third party mortgage investors Performed due diligence on each mortgage and created asset sheets that showed the borrower’s credit, mortgage payment histories, employment, previous appraisal values and current market property values Developed direct mail and phone campaigns to reach qualified borrowers in attempt to originate a new loan for the borrower that would provide a tangible benefit Coordinate the flow of refinance activity and provide Microsoft Excel reports for Prodovis management, 3rd party investors and mortgage portfolio investors. April 2008 to January 2009 Company Name City , State Account Manager Recruited physicians through cold and warm sourcing and matched them to open permanent physician opportunities. Coordinated activities for the physician and client during the interview process until closing. September 2007 to April 2008 Company Name City , State Account Executive Originated Conforming, Jumbo, Alta-A and Home Equity loans for mortgage brokers Maintained a monthly funding average between one and two million dollars. April 2007 to August 2007 Company Name City , State Loan Acquisitions Account Executive Made cold calls to banks and acquired portfolios of distressed and charged off 1st and 2nd mortgage liens to acquire distressed loan portfolios Worked as the point of contact between banks and due diligence team to solve any problems that occurred during the due diligence process. July 2004 to April 2007 Company Name City , State Loan Processor/Wholesale Account Executive Worked as an inside sales associate managing a production team for an outside Michigan sales representative helping to increase monthly production volume from five million to eight million dollars over a nine month period Worked as a mortgage processor on the largest team in the division as a loan processor where monthly production volume increased from 75 million to 110 million dollars over a nine month period. June 2003 to July 2004 Company Name City , State Retail Mortgage Account Executive Worked in a sub-prime lending division originating purchase, refinance and home equity mortgage loans Developed a self sourced referral method by utilizing 3rd party collection agencies for new mortgage leads. November 2002 to June 2003 Company Name City , State Retail Loan Officer Worked in a sub-prime lending retail office originating purchase, refinance and home equity mortgage loans Highest producer in the office for February 2003. May 2001 to July 2002 Company Name City , State BPO Support Analyst Worked as an inside support help desk analyst for Freddie Mac's BPO software Provided phone and email support for BPO appraisers needing assistance uploading BPOs to bpodirect.com. Education 2004 University of Phoenix (Dallas Campus) City , State , United States Masters of Business Administration : Business Administration 1998 Texas Tech University City , State , United States Bachelor of Science Degree : Telecommunications & Marketing Telecommunications & Marketing Skills ",9 " DESIGNATION: HR ASSISTANT Professional Summary Human resources coordination and management professional offering a strong background in employee training and development, new hire orientations and employee relations.A Committed HR Professional with around 3.5 years of qualitative experience in HRD/Administration including Recruitment & Selection, Performance Management System, MIS & HRIS, Employee Master, Training & Development and HR ISO documentation. Core Qualifications New employee orientations Maintains confidentiality Human resources audits HRMS HR policies and procedures expertise Staff training and development MS Word, MS Excel and MS Power point. Experience Designation: HR Assistant Mar 2008 to Jun 2010 Company Name － City , State     Recruitment : Sourcing and short listing resumes from job portals, jobs postings and internal data bank based on Recruitment Specifications and needs given. Sending the screened profiles to the indenter, obtain the shortlisted profiles from indenter and coordinate the Interviews. Preliminary screening of candidates at junior and middle level. Preparing and Issuing offer letters to selected candidates. On boarding process and induction programme for the new joinees. Completing joining formalities and preparing appointment letter and Salary break up. Performance Management System:   Assisted in design and development of Performance Appraisal Forms and setting up of new appraisal system. Assisted in indentifying and designing the Competency Framework. Assisted in Conducting of PMS Awareness workshops to all employees across the group. Guide employees to fill-in Performance Appraisal Forms by clarifying their doubts. Assisting executive staff in designing KRAs. Interact with functional heads and ensure receipt of Appraisal forms within the time frame. Increments through the Grading & Percentage Accountable for MIS, HRIS and Employee Master :   Making a consolidated list of additions, separations, transfers (in/out), Regularized of all department/Process. Compilation, preparation and generation of reports in different formats. Preparation of Employee attrition rate details (Business, Cadre and Function wise) and reasons for Separation of Employees. Training and Development: Identification of Training needs based on Performance Appraisal. Planning of Training Programs, Preparation of Training Calendar & Preparing training budget Identifying the internal and external trainers Arranging internal & external training for employees. Archival of training material Maintaining training records & evaluating effectiveness of training. Keeping track of trainings provided to the new joinees (OJT) Leave & Attendance: Collection of attendance particulars, list of joinees, separations, confirmations, regularization and transfers of employees for preparing pay sheet. Obtain details of employees salary advances, TDS Deductions and other recoveries if any, from Accounts department. Making entries and necessary changes in pay sheet to generate payroll. Prepare pay sheet and sent to accounts department for processing salary payments. Prepare individual bank advices showing the salary amounts to be deposited in individual employee accounts. Updating the leave balance of the employees as per the attendance reports. HRIS :   Tested and uploaded and running live data into Greytip software since testing to go live.   Additional Responsibilities :   Maintaining personal files of an employee as per ISO audit requirement. Updating ISO HR dash board. Handling employee grievances. Solely responsible to do the documentation for the HR team for certification of ISO 9001:2000 Exit interviews and formalities Drafted department-specific employee announcements. Management Trainee, QA Aug 2007 to Dec 2007 Company Name － City , State Involved in the quality process of various projects according to ISO 9001:2000 standards. Monitoring the fortnight reports and quality objectives for the projects assigned. QMS Induction for the new joinees. Arrange kick off meeting for all the projects Informing the project leads about the statutory compliance of documents . Took training of Software Development Life Cycle. HR Coordinator Nov 2006 to Apr 2007 Company Name － City , State Screening profiles using various job portals & shortlisting candidates as per the requirement Coordinating with the recruitment head at the time of walk-In's Conducting telephonic interviews and scheduling for next levels of interviews Preparing offer letters and appointment letters for the new joinee's Completing all the joining formalities and sending the training schedule to the respective Department head and the joinee Induction to HR policies and introducing the employee to all the departments and creating a friendly environment for the new joinee to work Responsible to maintain hard and soft copy of all employees records Worked with employees and management to address staff members concerns Managing all HR administrative issues related to personal files , employment contracts , work confirmations and notification letters Managing exit formalities and conducting exit interviews Administered performance appraisals Skills HRIS, ISO, Recruitment, Performance Appraisal, Training & Development, Leave & Attendance,Entry & Exit Education MBA , Human Resource 2005 Bankatlal Bhadruka Collage － City , State , India B.COM , Commerce 2003 Pt.Ravishanker Shukla Uiversity － City , State , India Languages English : Advanced and Fluent Hindi : Advanced and Fluent Telugu : Advanced and Fluent Bengali : Conversational Spanish : Conersational Personal Information DOB : September 28th , 1982 Nationality : Indian Marital Status :Married Visa Status : EAD ",0 " PLANNER/SCHEDULER Summary Highly motivated, effective communicator and problem solver. Works well with team members and groups from diverse backgrounds. Pursuing an exciting new career in the health field. Highlights Certified Nurse Assistant Strong verbal communication skills Strong written skills Green belt qualified for Lean Sigma CPR certified Microsoft Office Suite Strong attention to detail Effective time manager Accomplishments Achieved Sailor of the year for NAS Oceana Virginia Beach, Va 1999 Achieved 4 Naval Achievement Medals Advanced from Field work for Chevron Coalinga to Maintenance Planner in under 1 year. Experience Planner/Scheduler Nov 2011 to Jan 2015 Company Name - City , State Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel. Monitor employees' work levels and review work performance. Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions. Investigate accidents or injuries and prepare reports of findings. Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results. Develop, implement, or evaluate maintenance policies and procedures. Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use. Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules. Requisition materials and supplies, such as tools, equipment, or replacement parts. Participate in budget preparation and administration, coordinating purchasing and documentation and monitoring departmental expenditures. Meet with vendors or suppliers to discuss products used in repair work. Compute estimates and actual costs of factors such as materials, labor, or outside contractors. Confer with personnel, such as management, engineering, quality control, customer, or union workers' representatives, to coordinate work activities, resolve employee grievances, or identify and review resource needs. Develop or implement electronic maintenance programs or computer information management systems. Maintenance Head operator Oct 2010 to Nov 2011 Company Name - City , State Use tools ranging from common hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices. Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate. Inspect, operate, or test machinery or equipment to diagnose machine malfunctions. Diagnose mechanical problems and determine how to correct them, checking blueprints, repair manuals, or parts catalogs, as necessary. Inspect drives, motors, and belts, check fluid levels, replace filters, or perform other maintenance actions, following checklists. Clean or lubricate shafts, bearings, gears, or other parts of machinery. Record type and cost of maintenance or repair work. Repair or replace defective equipment parts, using hand tools and power tools, and reassemble equipment. Align and balance new equipment after installation. Train and manage maintenance personnel and subcontractors. Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions. Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results. Develop, implement, or evaluate maintenance policies and procedures. Examine objects, systems, or facilities and analyze information to determine needed installations, services, or repairs. Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules. Requisition materials and supplies, such as tools, equipment, or replacement parts. Aviation Machinist Mechanic Dec 1990 to Dec 2006 Company Name - City , State Implement airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation. Monitor the arrival, parking, refueling, loading, and departure of all aircraft. Train operations staff. Read and interpret maintenance manuals, service bulletins, and other specifications to determine the feasibility and method of repairing or replacing malfunctioning or damaged components. Inspect completed work to certify that maintenance meets standards and that aircraft are ready for operation. Conduct routine and special inspections as required by regulations. Examine and inspect aircraft components, including landing gear, hydraulic systems, and deicers to locate cracks, breaks, leaks, or other problems. Replace or repair worn, defective, or damaged components, using hand tools, gauges, and testing equipment. Measure parts for wear, using precision instruments. Test operation of engines and other systems, using test equipment such as ignition analyzers, compression checkers, distributor timers, and ammeters. Obtain fuel and oil samples and check them for contamination. Reassemble engines following repair or inspection and reinstall engines in aircraft. Read and interpret pilots' descriptions of problems to diagnose causes. Examine engines through specially designed openings while working from ladders or scaffolds, or use hoists or lifts to remove the entire engine from an aircraft. Remove or install aircraft engines, using hoists or forklift trucks. Inventory and requisition or order supplies, parts, materials, and equipment. Communicate with other workers to coordinate fitting and alignment of heavy parts, or to facilitate processing of repair parts. Confer with other supervisors to coordinate operations and activities within or between departments. Plan and establish work schedules, assignments, and production sequences to meet production goals. Inspect materials, products, or equipment to detectdefects or malfunctions. Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers. Keep records of employees' attendance and hours worked. Requisition materials, supplies, equipment parts, or repair services. Maintain operations data, such as time, production, and cost records, and prepare management reports of production results. Confer with management or subordinates to resolve worker problems, complaints, or grievances. Education High School Diploma Jun 1989 SOUTH ALBANY HIGH SCHOOL - City , State Technical Training , Certified Nurse Assistant Westhills College - City , State , USA Continuing Education to Complete BSN. with a transfer to Fresno State. Skills State Certified Nurse Assistant Green Belt for Lean Sigma Health Care provider CPR qualified ",23 " R HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE Summary Customer care representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name. Skills Telecommunications knowledge Strong problem solving ability High customer service standards Active listening skills Customer service expert Telecommunication skills Reatail and Corporate Microsoft Office proficiency Time management Excellent communication skills Strong problem solver HIPAA compliance Type 60 WPM Experience Healthcare Customer Service Representative Company Name Oct 2011 to Current Handle inbound calls from customers with inquiries and questions regarding their health insurance, wellness programs, prescription plans and help provide the best solutions for the customers' health and financial well-being. Assist in program development with new products and/or services. Process one-time checking and credit card by phone payments. Evaluate information and options and select the alternative that best meet the requirement of the issue(s) presented. Custodian Company Name May 2010 to Dec 2011 Ensured spaces were prepared for the next day by taking out trash, tidying furniture and dusting surfaces. Swept and mopped floors and vacuumed carpets. Washed and sanitized toilets, sinks and showers and restocked disposables. Secured facilities after operating hours by locking doors, closing windows and setting up the alarm. Customer Service Manager May 2004 to May 2011 Analyzed statistics and compiled accurate reports. Recruited, mentored, and developed customer service agents and nurtured an environment where they can excel through encouragement and empowerment. Kept accurate records and documented customer service actions and discussions. Provided services to customers by cashing checks, issuing money orders, assisting with refunds, and sending and receiving money grams. Supervised 20+ employees at a time, enforced company regulations and delegated daily assignments. Education and Training Diploma : General Educational Rowan-Cabarrus Community College General Educational Training and Onboarding : Healthcare Customer Service OPTUM Received certification for training new hires as they enter customer service roles ",6 " TRANSACTION PROCESSING ANALYST Summary Dependable individual who brings management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Dedicated person demonstrating effective leadership in all aspects of the job. Dedicated serviceman focused on applying 6 years of military Multimedia Illustration experience to gain employment in the civilian sector. Exceptionally hard worker well-versed in Adobe CS5, Graphic Design, Excel, Word and Power Point. An individual who is passionate, creative and multi-talented, a hands on professional that has a great attitude and fun to work with. Accomplishments Joined the Army Reserve at 17 for a total enlisted term of 8 years. Became assistant manager at Buffalo's SW Cafe after one year of working there.  Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Consistently generated additional revenue through skilled sales techniques. Became Theater manager after 13 months as a security guard.  Successfully decreased staff turnover by 10 % in 5 months, by increasing moral.  Managed the training for over 200 employees. Initiated new merchandise store inside theater which resulted in increased sales. Served as key contributing member to Leadership team. joined Accenture in 2014 and was given responsibility for advanced analytics reports after 6 months. promoted to financial analyst after 12 months.  Led the development of more than 4 new financial reporting methods to measure productivity and efficiency.Increased cost-effectiveness through compliance enforcement and implementation of a new quality control system. Experience Company Name December 2014 to Current Transaction processing Analyst City , State Provided EVMS support to Control Account Managers (CAMs) on F100/OME and Power systems financial reports. Assisted CAMs with planning and development of Work Breakdown Structure (WBS). Completed plan Change Requests to add, de-scope, reprofile future work/budget. Met with CAMs to review data related to their projects, particularly Schedule, Performance, Actual data and resulting variances. Created Work Release Authorizations (WRAs) for baseline changes and new activities. Created Interdivisional Work Authorizations (IDWAs) in SAP. Charge number maintenance. Supporting monthly EV Metrics to central engineering, including review of variance explanations, forecasts, and performance/data updates. Supported the quarterly manpower planning process by updating forecast project hours with CAM input and/or proposal hours in Basis of Estimate (BOE). Reduced closing time for monthly and quarterly close by implementing new consolidation procedures. Restructured and analyzed  SAP, Business Warehouse, and Winsight  to improve budget reporting. Company Name July 2010 to February 2014 Theatre Manager City , State Trained, coached and mentored staff. Implemented innovative programs to increase employee loyalty and reduce turnover. Strengthened company's business by leading implementation of fairness and equality for all employees Worked directly with our support office and other managers to achieve objectives. Created new revenue streams through our in house studio store. Developed and rolled out new policies. Exceeded company objectives for the studio store by increasing revenue. Company Name March 2008 to September 2010 Assistant Manager Trained around 20 of the staff. Developed and rolled out new policies. Trained, coached and mentored staff to ensure smooth adoption of new programs or policies. Company Name July 2007 to July 2013 Multimedia Illustrator Trained in the use of tear gas and explosives. Served as custodian of classified documents. Prepared documents for destruction. Operated and maintained communications equipment. Performed as a fire team member during situational training exercises and all infantry dismounted battle drills. Documented and processed classified materials. Tracked personnel and supplies within the company. Maintained 100% accountability of all assigned equipment worth more than $20,000. Planned and briefed personnel on missions. Constructed and camouflaged infantry positions and equipment to prevent detection. Translated complex concepts and data into compelling visuals for media outreach. Designed new on-brand visual elements to effectively convey concepts and messaging. Maintained consistent use of graphic imagery in materials and other marketing outreach. Generated new ideas with limited direction and varied internal client needs. Presented projects to internal clients. Generated computer graphics and page-layout software, graphic elements and photography. Edited existing PowerPoint slides to enhance the corporate message. Generated detailed specs of final designs. Carefully proofread labels and sales materials prior to printing. Created aesthetically-pleasing advertisements that complemented the products. Researched current and emerging art and graphic design technologies. Education Art Institute of San Antonio Bachelor of Arts : Media Arts and Animation City , State Media Arts and Animation Sandra Day O'Connor High School High School Diploma City , State Skills Adobe, advertisements, art, coaching, interpersonal communication, Excellent communication, Creative design, client satisfaction, customer service, Dependable, adaptable learner, Staff training, First Aid, Government security clearance, graphic design, computer graphics, Leadership ability, marketing, organized individual, messaging, Microsoft office, PowerPoint, Weapons training, page-layout, critical thinker, photography, policies, very fast learner, sales, scheduling, tear gas training, Troubleshooting, Honesty, loyalty, integrity, proficient in SAP, EVMS ",9 " GAME DESIGN INTERN Summary I am an aspiring programming professional with experience in concessions management, customer service, and team leadership Highlights Working in a fast paced environment. Managing a large volume of orders. Maintaining sanitation and complying with food safety regulations. Oversight of daily business income. Working in a changing environment with diverse team members. Operation of commercial equipment requiring safety protocol. Skills Knowledge in C++, Java, Ruby, MatLab, Linux/Unix Command Line, LaTex, Microsoft Office Package Basic Data-Structure Construction and Management Advanced Calculus, Discrete Mathematics, Linear Algebra Accomplishments Earned ""Team Member of the Month"" while working in the food service section of a Market Street grocery store. Swift vertical promotion within food service section at Market Street. Member of Alpha Phi Omega : September 2015 - May 2016 100+ hours of various volunteer services. Work Experience Game Design Intern November 2016 to Current Company Name － City , State Oversight of documentation and file organization. Level Designer, including enemy, items, and basic layout. Co-Designer for general game mechanics. ​ Concessions Supervisor June 2016 to Current Company Name － City , State Served as mentor to junior team members. Filled out daily paperwork; inventory logs, staff time logs, etc. Oversight of multiple concession stands serving a variety of items. ​​ Food Service Clerk September 2014 to July 2015 Company Name － City , State Prepared food items and cooked on a grill or in fryers. Carefully maintained sanitation, health and safety standards in all work areas. Performed general maintenance duties. Took initiative to find extra tasks when scheduled duties were completed.   Took necessary steps to meet customer needs and effectively resolve food or service issues. Customer Service Representative / Cook January 2013 to August 2014 Company Name － City , State Prepared items according to written or verbal orders while performing extensive multitasking. Cleaned food preparation areas, cooking surfaces, and utensils. Closely followed standard protocols for safe food preparation, assembly, and presentation to ensure customer satisfaction.  Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Assisted manager in ensuring smooth operation of store in all aspects. Education and Training High School Diploma : 2015 New Tech High @ Coppell － City , State , United States Bachelor of Science : Computer Science , 2019 Texas A&M University － City , State , United States ",22 " SALES SUPPORT Experience SALES SUPPORT February 2002 to January 2010 Company Name － City , State Directed team-centric initiatives to process and release 56,000+ digitally preflight pdfx1a Run of Press /magazine ads totaling $50 million in publications via Associated Press AdSend, B-Linked AdTransit, FTP sites and platforms for Macy's, Inc. Liaised among production department and Pre-Press teams to ensure color corrections and quality control were maintained, as well as staff at major magazines doing color mark-ups on press runs / approvals for quality control. Implemented VIO Adsend Web Application to release digital plate Macy's ads to publications, as well as Soft Proofing for both Creative and Production Departments and AdGate Adsend program for releasing ads to publication. Served as a Stakeholder / Team Member of a Soft Proof Committee responsible for implementation of new Approve V.1.3 Digital Color Approval / Correction System on EIZO monitors. Led transition team centralizing four 4 / Color Run of Press (ROP) operations divisions into new Macy's, Inc. Continually aligned costs with planned budget to decrease production expenses 25% every quarter. Increased processing efficiency 50% decreased errors 75% via a new Adsend Roadmap for Adobe Advertising Cloud team. Created cost-controlling production schedules to coordinate an increase in Macy's ROP and Magazine Ads. Contributing to a $200+ million sales increase for Macy's East during a 4th Quarter Holiday Season. Marketing Project Production Manager, Production Manager January 2010 to February 2018 Company Name － City , State Led and supervised forward-thinking teams in conceptualizing, developing dynamic templates, releasing direct mail, inserts, and outdoor ads to pre-press department and external vendors. Coordinated final direct mail/SEM ad review meetings with SVP of Marketing Operations to facilitate sales edits, and proofread approved URL/QR Codes/Web ID's. Managed ad traffic flow to Pre-Press and Blue Line sign offs for creative team, as well as final delivery of print and digital files to external printers via FTP sites. Performed quality control and color correction mark-ups for completeness and accuracy. Created InDesign templates for blow-ins/stich-ins, OOH campaigns/Omnichannel platform. Led negotiation meetings with Creative, Pre-Press, printers, and vendors. Continually ensured scheduled press run timekeeping within budget by 85%, by providing final roadmaps to printers. Selected by VP of Marketing & Operations to co-train all newly hired employees because of cross-functional leadership skills. Played a vital role in achieving $250+ million Direct Mail sales for Fall and Spring Seasons, by creating new proof process. Receiving Macy's ""Marketing Star of the Year Awards"" from 2013 - 2018 for exemplary job performance managing inserts. Successfully managing production of new annual Macy's Men's Fashion Book direct mail and SEM campaigns. Advertising Project, , Color Run of Press/Magazines. Staging Street Operations Manager January 1998 to January 2010 Company Name － City , State Assistant Production Manager January 1998 to January 2002 Company Name － City , State Marketing Manager January 2000 to January 2001 Company Name － City , State Advertising Manager, Advertising Sales Support January 1995 to January 1998 Company Name － City , State Education Master of Business Administration : Marketing & Project Management SOUTHERN NEW HAMPSHIRE UNIVERSITY Bachelor of Arts : History & Political Science (Management & Marketing) MANHATTANVILLE COLLEGE PMP Certificate in Project Management Certificate in Digital Plate Processing Certificate in Pre-Press Preparation & Processing Certificate in Soft Proofing Certificate in 4 / Color Processing & Correction Certificate in Social Media Advertising Certificate in Email Marketing Certificate in (SEO) Search Engine Optimization Certificate in Google Analytics Search Advertising Certificate in Branding & Fan Building Certificate in 3D Printing Workshop Certificate in Digital Photography Workshop Summary QUALIFICATIONS FOR PROJECT MANAGER, MEMBER SUPPORT TOOLS AND PROCESS Innovative Leader Committed to Delivering Excellence in Marketing & Advertising and Maximizing Bottom-Line Results. Highly Accomplished Marketing/Advertising Project Manager with Digital/Print Production Leader, and Ad Manager experience who drives Campaign Development, trends tracking, Consulting, Project Management, and initiatives to align with a company's vision. Innovative Thought Leader who develops synergistic campaigns for world-class print products/services, cultivating a strong brand image with superior quality. Influential Strategist who Leads Cross-Functional Teams/Processes, Advising on Creative Assets, Ad Manage on SEM Platforms, develops alliances among senior-level decision-makers, top vendors, media companies, and agencies. Affiliations American Marketing Association The Organization of Black Designers Advertising Production Club of New York National Black MBA Association Association for Project Management Digital Marketing Association Digital Advertising Alliance Macy's Thanksgiving Day Parade Committee Macy's 4th July Fireworks Committee The Bowery Mission Henry Street Settlement Highlights Vendor Relations Project Management/OOH 4/Color Correction Specialization Team Building / Training / Innovation Print Production/ Schedules Creative Team Collaboration Process Optimization Consulting / Negotiation / Maximization Strategic Analysis / Planning Graphic Design / Ad Traffic Soft Proofing / Digital Files Proofreading / Editing / Quality Control Building Templates Strategic Planning / Implementation Cost Reduction / Avoidance Turnaround / Crisis Management Digital Photo Retouching Microsoft Office Suite / Adobe Creative Suite / QuarkXPress ADTransit / ADSend / Pre-Press Skills Vendor Relations Project Management/OOH 4/Color Correction Specialization Team Building / Training / Innovation Print Production/ Schedules Creative Team Collaboration Process Optimization Consulting / Negotiation / Maximization Strategic Analysis / Planning Graphic Design / Ad Traffic Soft Proofing / Digital Files Proofreading / Editing / Quality Control Building Templates Strategic Planning / Implementation Cost Reduction / Avoidance Turnaround / Crisis Management Digital Photo Retouching Microsoft Office Suite / Adobe Creative Suite / QuarkXPress ADTransit / ADSend / Pre-Press ",10 " Summary Chicago HR generalist offering Recruitment, Attendance Management System, Payroll Processing, MIS, Employee Engagement processing Employee Master Data. Highly driven to achieve company goals. Highlights Microsoft Office, specifically Word, Excel, PowerPoint and Outlook (use of Google Search, Yahoo Search, and LinkedIn Search effectively for Lateral Hiring and highly Flexible. Experience 05/2014 to 04/2016 Company Name 01/2012 to 03/2014 HR Executive Company Name - City , State Selection Ratio. Updating & creating Job Descriptions as and when required. Coordination with Hiring Managers capturing HR/ FTE requirements. Job Postings on various job portals. Developed a System called MINT for tracking Recruitment Work Flow incorporating various selection and offer making policies. Worked under highly fast spaced environment responsible for sourcing candidate's profiles from job portals, social media, employment agency, employee referrals, screening Profiles, conducting HR interview round. Scheduling interview rounds with Technical Interview Panelist's. Processing interview-assessment sheets, tracking applicant's interview status, collecting required number of documents of a selected candidate. Job Offer preparation, getting it approved by Business Excellence Head. Offer Letter sharing and explaining it to the selected candidate as various salary components. Successful Offer negotiations. Post offer acceptance arranging for their Medical check-up (Contractual/ Probation), gathering feedback from Medical Check-Up Team. In case fit preparing & sharing Appointment Letter with the candidate. Co-ordination with the Joining team for SAP Hiring providing candidate's joining info as Cost Centre/ GDC TML Grade/ CTC/ Designation/ Sub function1/ Sub function2/ Sub function3/ Past Work Experience & Qualification. Taking follow-ups with offered candidates till their DOJ, informing Hiring Manager about the joining. Mapping HR Permanent/ IJP positions as per Chairman's Approval Note, Preparing IJP forms, Processing IJP Release, shortlisting eligible and ineligible IJP applications, arranging interactions with Hiring managers, post selection publishing the Office Orders. MIS & Reporting: Using Microsoft Office (Excel, Word & PPT) maintaining & sharing Monthly Recruitment MIS & several reports, trend analysis in offered CTCs, providing data to the central team for Preparing Benchmarks, generating various reports on adhoc basis. Employee Engagement: Initiated various employee engagement activities at various levels across various functions, Success story of the week, Game Possibilities, Weekly Fun Briefings, Nut Stacker, Time's value, know your team, winning & Losing etc. Successfully running employee of the month award, executing various adventure office trips, team building activities etc. Training programs to focus on customer development (Internal) showcasing a friendly and helpful organizational culture. Areas covered - job equality, unity in diversity, and fairness at work, increase in satisfaction with respect to leadership, increase in personal development, training, and growth opportunities at work place. Executed several HR group specific events as: Give and Receive Feedback, I am my own Hero, Business Games, Case Studies, Equipment Stimulation, In-Basket Technique, Role Plays, Personal Impact, personality traits, social graces, communication, customer maintaining small talk, and establishing rapport. Making Effective presentations, tips and techniques for successfully delivering presentations, knowing teams skill level and career aspirations"". Processing Payroll under HR Shared Services business environment for a client in SAP(ECC 6). Running On-cycles and Off-cycles. following all the required compliances for as statutory labor laws. Running reconciliation checklist for acute salary pay and mining number of errors. Responsible for Pre-Payroll, Payroll and Post Payroll activities. Processing payroll of 2500 employee on a bi-weekly and monthly basis. Handling HR/Payroll queries/inquiries of employees through emails/phone calls. Providing a resolution /response within the desired TAT/SLA set by the client. Uploading Electronic Fund Transfer File under payroll processing (Net amount payable to the employee's saving account) on client's corporate bank website. Processing Employee Master Data: Updating Employee Master Data in SAP: New Hire Setup, Re-Hire, Reclassification, Termination of employee, Personal details, Banking details, Address details, Planned working time, basic pay details, Recurring Payments and deductions, One-time payment, Benefits, Loan set-up, Attendance, Overtime, Date Specifications, Communications, Personal ID's, Timesheet processing, entering leave requests. Reporting & MIS: Generating various monthly and weekly payroll reports, Preparing weekly trackers and decks analyzing the data and Running various HR Adhoc query as & when required. 02/2010 to 05/2011 Associate Company Name Education 2010 Master of Science : Human Resource Management Cardiff University UK Human Resource Management Master's Degree Master of Science : Human Resource Management Cardiff University Wales U K Human Resource Management MBA : Human Resource MIT School of Business - City , State , India Human Resource Coursework in Business Administration (HR) Bachelor of Science : Computer Science MGM College - City , State , India Computer Science Coursework in Computer Science Accomplishments 2005 FSMS Lead Auditor Course by URS, Delhi (Oct 2011) Assisted in Documentation and Implementation of ISO 9000 at a Manufacturing factory. Transitioned HRSS & Payroll Processes. Experience in Employee Master Data Processing in SAP HCM Experience in Talent Acquisition HR Projects (M.Sc. HRM): Understanding of a Training Process at UK and Indian Customer Care Centers, 2009. Summer Internship (MBA HR): Recruitment and Selection at Reliance Group, 2007. Created a Rewards & Recognition program for controlling employee retention rate and created an Employee Engagement program as employee motivation strategy. Staffing and recruiting Payroll professional Employee Grievance Handling Interviewing expertise Employee Joining & Induction Offer Negotiations Employee Training Benefits administrator Sr. Team Member HR Tata Motors Limited - Pune , MH, India Recruitment: Handling end to end recruitment process single handedly for various types of job openings as Contract/ Flexi, Permanent, IJPs, & Employee Transfers for IT, Strategic Projects, HR, Procurement, F&A, Admin, and Sales dept., High. Personal Information Place of Birth: Ausa, India Date of Birth: 14th of Feb, 1986 Present Resident in Chicago, IL. Sex: Female Status: Married Interests Cooking & Singing Highly active member of a cultural committee in previous organizations responsible for arranging and coordinating various events on a weekly basis. Skills agency, Banking, basic, Benefits, Business Administration, bi, CTC, client, fast, focus, forms, GDC, Hiring, HR, team building, leadership, Excel, Microsoft Office, Office, Outlook, PowerPoint, Word, MIS, negotiations, organizational, Payroll, payroll processing, Processing Payroll, policies, presentations, rapport, Recruitment, Reporting, SAP, Scheduling, SLA, phone, Training programs, trend, website Additional Information Place of Birth: Ausa, India Date of Birth: 14th of Feb, 1986 Present Resident in Chicago, IL. Sex: Female Status: Married Hobbies: Cooking & Singing Highly active member of a cultural committee in previous organizations responsible for arranging and coordinating various events on a weekly basis. ",0 " FITNESS DIRECTOR Professional Profile Dedicated business professional with over seven years of experience in marketing and customer service in the fitness industry; marketing and selling fitness services while providing exceptional customer service. Qualifications Successful sales experience Creative and resourceful Exceptional problem solving ability Superior organization Strong leadership and communication skills Project management Proficient with Microsoft Office and Outlook Ability to work in a team setting Experience Fitness Director 01/2010 to Current Company Name City , State Managed 20 full time staff and 40 part-time and on call staff. Managed schedules for 10 full time and five part-time personal trainers, three nutritionists, two cardio coaches, and four Pilates trainers. Worked directly with sales of personal training, wellness, Pilates, group exercise services and packages to members based on the needs of the member. Provided members with exceptional member service by exceeding expectations and being proactive in resolving issues and answering questions. Setup and managed CSI scheduling, billing, and operating software system for the fitness and wellness departments. Developed and created new programs to promote and market the various fitness and wellness services to increase member engagement. Worked closely with the communications team on the various marketing outlets. This includes creating text and formats for email alerts, GPX and Group Personal Training schedules, brochures, flyers, and web content. Developed and trained fitness, wellness, and athletic services staff on departmental processes, procedures, and standards. Managed payroll by checking time and attendance records, entering service provider commission, and submitting payroll documents to payroll supervisor. Managed Group Personal Training program schedule, billing, and marketing materials. Managed all fitness and wellness department billing and credits. Helped develop, market, and host open houses for the Pilates studio and the launch of the new conditioning studio. Assisted with planning and hosting of annual Wellness Fair. Handled member complaints and worked with the members to find the best solution. Worked with the members to determine the best program or service and pairing the member up with the appropriate service provider. Worked directly with Membership Director to increase new member engagement by developing promotions and communications to welcome and support all new members. Fitness Specialist/Member Service Specialist 12/2007 to 03/2010 Company Name City , State Worked with clients to assess, design, and maintain exercise programs. Programs included goal setting, cardiovascular workouts, and strength training workouts to help obtain health and wellness goals. Created and implemented programming for fitness division within the company including fitness bowls, muscle matchups, and table tennis tournaments. The goal of fitness programs was to promote and educate employees on health and wellness within the corporations Vivecorp Inc. contracted with. Created marketing materials for all fitness programs including flyers, email alerts, and updating web content. Created and implemented fitness assessment programming including four components; cardiovascular, muscular strength, flexibility, and circumference measurements. Provided health screenings including lipid panel, glucose/cholesterol, body composition, blood pressure, and bone density to corporations to promote health and wellness. Designed and instructed group exercise classes including x-training, circuit training, and core conditioning. Provided members with exceptional member service by exceeding expectations, welcoming, and motivating members. Event Management 11/2006 to 03/2008 Company Name City , State Organized and prepared materials for school athletic events including basketball and volleyball matches. Sold and distributed tickets at athletic events working within the ticket sales and will call sales offices. Tracked game day attendance by counting tickets prior to completion of each match. Provided extraordinary game day experience by escorting ticket holders to seats, handing out flyers, and answering questions. Education Master's of Business Administration (MBA) : General Management 2012 UNIVERSITY OF PHOENIX City , State General Management Bachelor of Science Degree (BS) : Exercise Science 2008 SEATTLE PACIFIC UNIVERSITY City , State Exercise Science Interests Volunteer for Northwest Association for Blind Athletes *4-year member of Seattle Pacific University Women's Soccer Team *3-year member of Student Athletic Advisory Committee at Seattle Pacific University Additional Information Other Activities *Volunteer for Northwest Association for Blind Athletes *4-year member of Seattle Pacific University Women's Soccer Team *3-year member of Student Athletic Advisory Committee at Seattle Pacific University Skills billing, blood pressure, brochures, communication skills, clients, email, goal setting, promote health, leadership, Director, marketing, market, marketing materials, materials, Microsoft Office, Outlook, payroll, problem solving, processes, programming, Project management, sales experience, sales, scheduling, supervisor, web content, composition ",7 " FINANCE AND OPERATIONS MANAGER Executive Profile Results-driven, efficiency-conscious International Business Management Executive with extensive experience including financial management, organizational development, business development and team building within diverse industries. Skilled in planning, coordinating and executing successful strategic business and financial programs, with track record of improving operational stability, efficiency, and profitability. In-depth knowledge of a diverse array of core financial and business processes, with demonstrated capacity to successfully improve bottom-line profitability, and further corporate objectives. Collaborate with senior stakeholders to effectively prioritize activities and achieve defined objectives, translating business requirements into solutions to achieve corporate performance goals and targets. Skill Highlights Organizational Development Business Development and Expansion in Domestic and International Markets Global Business Expertise Financial and Strategic Planning and Execution Contracts Management Risk Management Staff Development and Management Multimillion-dollar P&L Management Budget and Forecasting Development and Management Policy and Process Development and Implementation Financial Reporting and Analysis Performance Management/Project Accounting Maintain Service Relationships Professional Experience Finance and Operations Manager , 03/2015 to 09/2016 Company Name － City , State A senior business partner participating in the development of the strategic direction, leadership, management and growth of the organization. Key accomplishments include: Led the 2016 strategic planning process (Oct 2015) resulting in a detailed 2016 delivery plan for all departments with a 3yr outlook. Developed a timely and accurate financial and operations reporting package to management highlighting business issues, potential risks and profit opportunities. Developed budget and forecasting models and metrics (including rates, utilization and global cash management analysis) Recommended innovative alternatives to generate revenue and reduce unnecessary costs resulting in revised business and contract negotiation practices. Negotiated and reviewed business contracts with profitability and financial success in mind resulting in accelerated AR collections and increased cash opportunities. Ensure company and individual compliance in all countries where performing work (visas, statutory and tax filings). Researched and implemented a robust 401K plan for US employees resulting in a 35% savings over previous plan. Chief Financial Officer , 03/2000 to 05/2014 Company Name － City , State An executive business partner participating in the strategic leadership, management and growth of the company spanning over 14 years. Initially leading the company's turnaround initiative to growing the business from $8M with offices in two countries to over $80M with offices, registrations and personnel in over 25 countries. Grew the Finance and Accounting function from 4 people in two countries to a fully international function with global staffing in three regions supporting the world-wide organization. As a member of the executive leadership and management teams since 2001 participated in the creation and implementation of the company's corporate strategy and policies. Key accomplishments Include: Executive Leadership: Served as key contributing member to Leadership and Executive teams  Strategic planning partner Led and managed the M&A activity for company (3 in total with the final resulting in a company acquisition). Served as company Secretary/Treasurer Served on the Board of Directors Business Development: Led company financial turnaround initiative Successfully grew business by 24% year over year (including 51% in 2011, 31% in 2012, and 16% in 2013) Led the international expansion process resulting in 8 offices and 25 country registrations around the globe Multinational/Multi-currency/Multi Business Unit ERP Implementation Financial Management: Multimillion-dollar global P&L management Managed international finance function with multiple business unit reporting and analysis including heavy foreign exchange and multi-currency aspects Led and managed annual strategic global planning process Led annual budgeting and forecasting process and on-going management Managed 8 annual global financial audits and reviews, and complex tax preparation in multiple jurisdictions Created policy and procedures for best practices Legal and Commercial: Responsible for creating and defining global company architecture Negotiated and finalized all company contracts including client contracts, product agreements, service agreements, software license agreements, nondisclosure agreements and vendor agreements. Led and managed the Broader Ownership program to grow and diversify ownership base Risk Management: Implemented a global commercial risk program Responsible for global commercial insurance coverage and renewal process Effective negotiations resulting in holding cost constant for 3 years in a row in a high revenue growth environment People Management: Multinational staff recruitment, development and management in three regions supporting the world-wide organization Created and managed the legal/contracts department and staff Managed multicultural dynamics remotely for global staff Assessed departmental training needs to establish core competencies and set consistent skill sets for global accounting and finance staff Controller , 09/1997 to 03/2000 Company Name － City , State Led and managed the full Accounting and Finance function including all aspects of reporting, analysis, budgeting and project accounting and management; as well as risk management, human resource management, company policy development and management. Evaluated ROI on key business programs. Led the evaluation, analysis and implementation of new accounting system. Controller , 08/1988 to 09/1997 Company Name － City , State Managed the full Accounting and Finance function including all aspects of reporting, analysis, budgeting and project accounting and management. Negotiated and reviewed business contracts and financial models with profitability and financial success in mind. Led the modeling, planning and execution of all financial processes. Created detailed financial models and analytical tools to facilitate variance analysis. Implemented effective risk management program, human resource development and management including company retirement program, company policy development and management, and administrative management. Evaluated, analyzed and implemented new accounting software system. Education BBA : Finance and Accounting St Edwards University － City , State , USA Technology Skills MS Office, MS Project, Visio, Microsoft Dynamics GP, Epicor, QuickBooks, Salesforce, Projector PSA ",15 " SENIOR RESIDENT INSPECTOR Summary Dependable and hard-working Senior Transportation Construction Inspector with more than 20 years of experience in the transportation construction industry. Thrives in a fast-paced environment and works to complete projects quickly and efficiently. Highlights Exceptional problem solver Organized and detail-oriented Advanced critical thinking Strong communication skills MS Office proficient Proficient in E-Builder Software Superb management skills Project budgeting Cost control Project management Residential construction specialist Building Construction Trades Certificate Operational analysis Erosion and sedimentation control Technical plan execution Concrete estimation Accurate measurements and estimates Structural and architectural pre-cast concrete Blueprint reading Baseline schedules creation Building codes and regulations Demolition Accomplishments Managed projects ranging from $38 - $945 million dollars, while supervising my team, and meeting deadlines of an aggressive schedule due to the mile stones set by the government. Experience Senior Resident Inspector March 2014 to June 2014 Company Name － City , State I implemented erosion control measures at the onset of the road relocation project at the Mount Airy Airport. I oversaw installation of silt fences, check dams, and basins as per plans and specifications. I verified integrity of devices after rain event and met all project contract specifications. Senior Inspector June 2013 to February 2014 Company Name － City , State I managed the erosion control effort on the I-77 project in Statesville, NC. I oversaw and organized installation of rock line ditches and basins. Validated silt fence and outlet ditch repairs after major rain events and met all project contract specifications. Senior Bridge Inspector September 2010 to March 2013 Company Name － City , State I oversaw bridge construction of the 27B63 Fly over bridge. This was a four span bridge with spread footers. Concrete construction of abutments piers and pier caps were installed as per plans and specifications. Type 2 girders were placed as per erection plan. Construction of false work, deck rebar for decking, and dry run for concrete deck. Over saw construction of 6 cast in place retaining walls with spread footers, and 2 MSE walls with concrete leveling pads. I reviewed shop drawings for the project structures and made comments to be reviewed by engineer. Estimated cost of this project was $945 million dollars. Senior Inspector July 2005 to February 2010 Company Name － City , State I worked on the$750 million dollar Charlotte light rail system project. Oversaw construction of five bridges: two with three spans, two single spans, and one with nineteen spans. Managed this project and met deadlines even though this project had an aggressive schedule due to the mile stones set by the government. I managed bridge construction, took part in project meetings, and made comments as needed on the construction activity. Oversaw bridge construction consisting of H piles and drilled shafts. Oversaw the drilled shaft construction with a day and night shift. I checked and verified rock socket and bottom elevation. I inspected construction of abutments, piers, and pier caps formed in place with rebar and concrete. I was responsible for checking all shop drawings for the bridge before construction was preformed. I was the Senior bridge inspector for the Louisiana Timed Managers Program, Mansfield, LA. I was lead Structure Inspector on the project. I managed a $45 million dollar project on the SR 171 hurricane route. I oversaw construction of one 5-span bridge and three 3-span bridges. I inspected the work performed on 4 other bridges, concrete piles, concrete caps, type 2 girders, decking SIPS with epoxy rebar. I inspected dry run for bid well concrete finisher that meet concrete specifications. I created the punch list for final inspection. Transportation Construction Inspector March 2004 to December 2004 Company Name － City , State Worked on the $45 million dollar bridge project on SR 0028-28A Etna, PA; Penn Dot District 11-0. I oversaw construction of three cast-in-place retaining walls; pre-drilled piles, EFCO forms, rebar, concrete and tie backs. I inspected testing by the geotechnical engineer of tie backs to ensure that testing met specifications and contract requirements. Transportation Construction Inspector June 2000 to November 2003 Company Name － City , State Worked on a $38 million dollar contract for the Port Authority of Allegheny County, Pennsylvania. I also worked on a Light Rail Transit project, stage two, in Overbrook, PA. Oversaw construction of three new bridges: one six span bridge, one three span bridge and a single span bridge. Drilling caissons, cast in place retaining walls, concrete footers, structural steel placement, concrete deck, parapets, and approach slabs. I reviewed all work preformed to ensure that it met plans and specifications for monthly estimate payments. Construction Inspector June 1991 to February 2000 Company Name － City , State 1994-1999 Construction Inspector for Materials Penn Dot projects (I-79 Meadowlands) and Southern Expressway 18A. My duties included running construction soil lab for the projects. Work field testing soil, concrete and aggregates for state projects valued at $15 to $22 million dollars. 1991-1993 Construction Inspector on Penn Dot projects SR 0018 -A) Bavington Pa. Oversaw construction of a new replacement single span bridge. Bridge work consisted of demolition of the existing bridge, driving steel H piles with concrete abutments type 2 concrete girders, and sip decking. Responsible for checking all form work, rebar, and concrete as per specifications made by weekly estimates. Construction Inspector Penn Dot project SR 0039 - B18 Oversaw construction of a MSE construction single span bridge. The MSE walls were constructed before piles were being driven due to field conditions. Abutments formed, rebar placed, and concrete type 2 girders used in sip decking. I Inspected rebar and concrete for decking and Bidwell finishing machine to ensure specifications were met. Education High School Diploma : Academics Shaler Area High School － City , State Residential Construction Certificate Community College of Allegheny County － City , State Certification in Construction Materials and Lab Testing Jeff Zell Consiltants － City , State Certification in Project Management Colorado Technical College Online － City , State Interests I enjoy traveling with my family. Skills Reliable hard worker interested in using my skills to meet the requirements of this position. Advanced critical thinker that is organized and detail-oriented. Strong communication and management skills. Proficient in MS Office and E-Builder Software. Project management, budgeting, and cost control. Professional Affiliations Member of the American Concrete Institute, National Institute for Certification in Engineering Technologies and OSHA, and NC DOT Certified in Concrete and Erosion Control. ",19 " MANAGER, CONTINUOUS IMPROVEMENT Skills Fiber Optics Repair Technical Skill Set * Formal Training: Learjet 24, Piper Cherokee, AeroCommander 520, and Cessna 310 Airframe and Powerplant systems. * General: Inspections, troubleshooting, and airworthiness determinations made on aircraft utilizing technical publications, FAR's, manufacturer maintenance manuals, part catalogs and schematics. Completed logbook and paperwork documentation. * Powerplant: Performed inspection, repair, installation and troubleshooting on turbine, turboshaft, reciprocating engines, and systems therein including: Induction, Exhaust, Fuel, Ignition, Electrical, Communication/Navigation, Ice and Rain, Instruments and APU. * Airframe: Performed maintenance and inspections on Hydraulic/Pneumatic systems, Electrical, Fire protection, Flight controls, and Interiors. Fabricated airfoils (sheet metal and composite) from blue print drawings. Performed registration marking and painting of aircraft surfaces. Professional Experience Manager, Continuous Improvement November 2014 to Current Company Name － City , State Hours worked per week: 40hrs Responsibilities Utilize the tools of Six Sigma and Lean to improve processes across the facilities. Lead cross-functional teams in identifying root cause, developing, and implementing a solution. Manage employees assigned as project leaders for Continuous Improvement projects and events. Eliminate waste and variation throughout the facility using Continuous Improvement roadmaps, tools, and methodologies to reduce overall cycle times and to improve profitability. Identify, lead, teach, and implement improvements by effectively using Continuous Improvement tools including 5S, Kaizen Events, Value Stream Mapping, Cause and Effect Analysis, Process Controls, Visual Controls, Flow production, variation reduction and waste elimination. Skills Used Project Management, Managerial skills, Time management, Public speaking, Organizational Skills, MS Office A&P Mechanic / Aircraft Technician April 2014 to October 2014 Company Name － City , State Hours worked per week: 60hrs Responsibilities Assign work to Mechanics. Lead and guide activities of all assigned personnel, assuring all maintenance is completed in compliance with established company policies, procedures, and applicable FAA regulations. Order and track ordered parts and materials necessary to complete assigned task. Monitor job estimates. Perform on the job training as required. Verify qualifications of assigned employees. Hours worked per week: 60hrs Responsibilities Troubleshoot maintenance issues. Scheduled repairs and maintenance on the aircrafts interior (including seats, overhead bins, etc), and exterior (flaps, slats, actuators, etc). Accomplishments I received a reward for diligence and hard work as a Temporary Lead, during a contracted flap modification, in which I assisted in organizing manpower in a way that ensured on time delivery of aircraft. Aviation Technician September 2010 to September 2013 Company Name － City , State Hours worked per week: 40hrs Trouble shoot mechanical malfunctions of engines Launch and recover aircrafts Perform maintenance on time sensitive parts Perform minor repairs on airframe and engine Perform Fuel and Defuel of aircraft Perform engine operational checks upon completion of maintenance Sales Associate September 2008 to August 2010 Company Name － City , State Create shelf displays for games and gaming systems Provide shoppers with detailed information used in the decision making process Ensure games, iPods, media and accessories are properly stocked Ensure cleanliness of sales area Operate cash register Help other associates on the sales floor Create shelf displays for computers and accessories Provide shoppers with detailed information used in the decision making process Ensure computers and accessories are properly stocked Ensure cleanliness of sales area Operate cash register Help other associates on the sales floor Education and Training BS : Aviation Business Administration, Safety , 2018 Embry-Riddle Aeronautical University － City , State , US BS in Aviation Business Administration with a minor in Safety Embry-Riddle Aeronautical University - Daytona Beach, FL 2015 to 2018 Master : 2014 Six Sigma Villanova University － City , State , US Master Certificate in Six Sigma Villanova University - Villanova, PA 2014 to 2014 AS : Aviation Maintenance , 2010 National Aviation Academy － City , State , US AS in Aviation Maintenance National Aviation Academy - Clearwater, FL 2008 to 2010 Fiber Optic Repair Military Experience E5-SGT August 2001 to January 2009 Company Name Service Country: United States Branch: Marine Corp Rank: E5-SGT August 2001 to January 2009 As an aviation electronics technician, I repaired electronics aircrafts systems, troubleshot, repaired and replaceable electronic components. Gained knowledge in reading and comprehending schematics and diagrams. I also performed routine maintenance on test benches and equipment. When I achieved the rank of E3 LCPL, I gave instruction on troubleshooting and repairing solid state devices. I was also responsible for Inspecting and maintaining electronic test equipment. As a Marine Security Guard I protected three different Embassies around the world. I monitored and safeguard classified material and Embassy personnel. I was trained in diffusing hostile situations and I investigated security and safety violations and wrote over 300 detailed incident reports. Certifications Master Certificate in Six Sigma Villanova University - Villanova, PA 2014 Present Certified Lean Six Sigma Black Belt Villanova University - Villanova, PA May 2015 to Present Airframe and Powerplant Mechanics license issued by the FAA - December 2010 to Present FCC Elements 1, 3, & 8 March 2011 to Present FCC GROL or General Radiotelephone Operator license with ship radar endorsement FCC Commercial Operators License (Marine Radio Operator Permit) Languages Read/ Write/ and Conversational in Chinese (Mandarin) Skills Maintenance, Aviation, Security, Microsoft Windows, Microsoft Windows 95, Schematics, Windows 95, Airframe, Engines, Fuel, Security Guard, Associate, Cash, Cash Register, Of Sales, Sales, Sales Associate, Sales Floor, The Sales, Games, Aviation Maintenance, Fiber Optic, General Aviation, FAA, Training, Continuous Improvement, Kaizen, Managerial, Mapping, Ms Office, Organizational Skills, Process Controls, Project Management, Six Sigma, Six-sigma, Time Management, Actuators, Seats, FCC, Airfoils, APU, Aviation Electronics, Black Belt, Documentation, E3, E-carrier, Exhaust, Fiber Optics, Fire Protection, Flight Controls, Hydraulic/pneumatic, Induction, Inspection, Inspections, Operators License, Optics, Ordering Points To Identify The Clustering Structure, Painting, San, Sheet Metal, Storage Area Network, Technical Publications, Turbine ",23 " FINANCE MANAGER Summary Identified fraud of $75,000, and during litigations testified as an expert witness in 2004 Puerto Rico Superior Court, client won the case and recovered $50,000. *Saved $42,000 on claims of two employees on an audit performed in the Government Development Bank of Puerto Rico *Well-earned reputation as a hard-working, quick-learning, and organized team player. Skills Budget Control & Administration Account Reconciliations Financial Statement Reporting and Analysis General Ledger Accounting Data Compilation Journal Entries Payroll Taxes Return Analysis (Puerto Rico and US) Auditing Ad-Hoc Reporting  Experience 07/2015 to 05/2017 Finance Manager Company Name － City , State Managed and oversees the Finance Department of a charter airline which generated up to $4.2 million in gross revenues. Responsible for accounts payable, ADP payroll processing, multiple bank reconciliations, maintain general ledger, financial reporting and analysis, ad-hoc reporting, budget, cash management, handle monthly and year end accounting process; ensure accuracy and integrity of accounts. Coordinated and analyzed fiscal budgeting systems to initiate effective controls and policies. Assured state and federal compliance of revenue, expenditure, and position control documents while maintaining internal control safeguards. Achieved accurate budgetary reviews and forecasts to develop projections for executive management oversight. Reviews and approves all reimbursements, manages petty cash fund and all bank accounts. Prepared financial statements in accordance with Generally Accepted Accounting Principles (GAAP). Maintained pertinent records on fixed assets inventory system. Reconfigured systems and resolved accounting errors, ensured accurate and efficient accounting processes and internal control policies. Coordinated with Planning Department on preparations and processes of annual operating budgets and documentation in aviation industry. Reports directly to CEO. 04/2012 to 06/2015 Staff Accountant Company Name － City , State Provided professional tax services to ensure accurate financial statements and tax compliance. Prepared and compiled financial information by preparing entries to general ledger accounts detailing assets, liabilities, and capital. Summarized balance sheets, profit and loss statements to project company financial position. 05/2000 to 12/2015 Accountant Company Name － City , State Managed overall operations and provided accounting and tax services to small/medium-sized businesses. Provided business management consulting. Handled accounting system setup and training, bookkeeping, account reconciliations and general ledger processing. payroll processing, and financial statements preparation, Provided individual, partnership, and corporate tax return preparation services. Built from start-up with zero clients to 47 clients and $150,000 annually in revenues. Ensured accurate and consistent accounting process to provide solutions for maintaining and improving an organization's financial conditions. Devised and set up accounting systems in QuickBooks, Peachtree and other software applications. Prepared reports, forms, and manuals for accounting and bookkeeping to ensure proper data maintenance. Computed taxes owned and prepared applicable tax returns statements further ensuring the compliance with payment and tax requirements. Maintained records of government agencies and represented clients before taxing authorities. Increased the effectiveness of controls, accuracy of financial records, and efficiency of operations, resulting in lowering their tax liabilities and increased refunds. Streamlined operations by standardizing and organizing accounting procedures. Ensured the conformance and procedural standards by examining and analyzing the financial documents. Resolved client issues, reconfigured systems, revised and resolved accounting errors. Prepared budgets and forecasts, review of budgets vs. actual to ensure accuracy. Provided advice on the financial conditions by analyzing the business operations, costs, revenues, obligations, and other financial commitments. Recommended solutions to various financial problems by surveying operations according to the accounting needs. 08/1993 to 05/2000 Auditor / Manager Company Name － City , State In Charge of accounting accounts from diverse industries such as retail, property management, and real estate, and specializing in construction industry 09/1991 to 02/1993 Staff Accountant Company Name － City , State Performed general accounting functions, including the preparation and review of financial analysis and reports. Education and Training Dec 1992 Bachelor degree : Business Administration, Accounting Pontifical Catholic University of Puerto Rico － City , State Business Administration, Accounting Activities and Honors National Association of Tax Professionals (NATP) Languages Bilingual Spanish and English Skills Account Reconciliations, Accounting, general accounting, accounting systems, accounting system, accounts payable, ADP, ADP payroll, Ad, Auditing, balance sheets, bank reconciliations, bookkeeping, budgeting, budgets, Budget, business management, business operations, cash management, consulting, client, clients, documentation, English, executive management, Finance, Financial, financial modeling, financial reporting, financial analysis and reports, financial statements, Fixed Assets, forms, general ledger, General Ledger Accounting, general ledger accounts, Government, inventory, macros, MS Excel, Microsoft Office, Outlook, Power Point, Word, organizing, Payroll, payroll processing, Peachtree, pivot tables, policies, PR, processes, profit and loss statements, QuickBooks, Quicken, reporting, Bilingual Spanish, tax compliance, Tax, Taxes, tax return preparation, tax returns ",15 " LEAD PIPING DESIGNER Summary Senior Mechanical / Piping Designer with over 40 years of progressive design experience in the Petrochemical industry. This experience has been gained on a variety of projects; Petrochemical, LPG Storage Facility, Polyethylene Plants, Pipeline Pumping and metering stations, Pulp & Paper Mill Facilities, Sulfur Recovery Units, Storage Tanks and Fire Water Systems. Experience Lead Piping Designer 05/2013 to 02/2015 Company Name City , State Lead piping design efforts on the Enterprise Front Range Pipeline Project utilizing CADWorx. Updated bi-weekly progress status reports. Attended meetings with the clients, took meeting notes, tracked and implemented action items. The project ran through 3 states beginning at Kiowa Colorado and ending at Skellytown Texas with 8 sites including 3 pumping stations and 5 metering stations. Assisted with the developing of line list, tie-in list, Equipment Arrangements, PFD's and P&ID's during FEL2 phase of projects. Developed piping manhour estimates and schedules for FEL3 and detailed design phases of projects. Principal Piping Designer 08/2008 to 05/2013 Company Name City , State Developed line list, tie-in list, Equipment Arrangements, PFD's and P&ID's. Developed piping manhour estimates and schedules. Updated bi-weekly progress status reports. Attended meetings with the clients, took meeting notes, tracked and initiated action items. Lead a team of piping designers using CADWorx 2013 to model the Alky 1 & 2 ARN Scrubber Replacement Project at PRSI in Pasadena Texas. Also lead the Sterling Chemicals - Water Neutralization System - WHIP LITE Project. This project was modeled using Bentley AutoPLANT. Principal Piping Designer 09/2007 to 08/2008 Company Name City , State Lead a team of piping designers to develop a detailed design estimate for the Clean Fuels Project Vapor Recovery System at the Big West Oil Company Refinery in Bakersfield California. Principal Piping Designer 06/2006 to 09/2007 Company Name City , State Developed 2D piping plans for the main fractionator tower piping modifications on the ExxonMobil Refinery - BTRF / DCU De-bottleneck Project. Checked vendor drawings for internal interferences. Took over the lead piping designer position to close out the project. Wrote change order variances. Organized, purged and created record pdf's to deliver to the client. Senior Piping Designer 04/2006 to 06/2006 Company Name City , State Designed miscellaneous maintenance projects including Drumming manifold modifications at the Coatings Unit. Performed field survey, routings and shoot elevations. Developed piping estimate to replace the obsolete CAS pumps at the Coatings Unit. Lead Piping Designer 08/2005 to 04/2006 Company Name City , State Lead a team of piping designers to relocate a HCU/KHT Unit from California to the Sinclair Refinery in Sinclair Wyoming. Visited the site during construction to assist in the replacement of piping that failed inspection due to rapid unit shutdown damage. Lead Piping Designer 12/2001 to 08/2005 Company Name City , State Lead the Premcor Task Force for the Premcor refinery in Port Arthur Texas. Developed manpower scheduling, P&ID's, equipment layout, field verification, and supervised design, drafting and checking. Also lead a team of designers at the Motiva Enterprises refinery in Port Arthur Texas on the SRU4 Cope Burner Project. This project required installation of new equipment prior to removal of the existing Burner, Furnace, Steam Boiler and Condenser in order to limit the turnaround to two weeks. Sr. Piping Designer 11/1987 to 12/2001 Company Name City , State Lead a team of designers on the HTU Revamp Project simultaneously supervising a second team to include tie-ins for a new Lube Train to be built adjacent to the HTU and repurpose existing equipment inside the battery limits of the HTU. Served as liaison between Matrix Engineering, Motiva and Petrocon. Followed construction for 1 year on the LCDU (Lube Train) Project site. Sr. Piping Designer 11/1978 to 11/1987 Company Name City , State Developed equipment location plans to replace 5 existing butane spheres and add 5 new butane storage spheres in the south tank farm for the Butane storage facilities at Motiva refinery. Sr. Piping Designer 03/1977 to 11/1978 Company Name City , State Designed and prepared piping drawings for various firewater systems at Mobil Oil Refinery in Beaumont Texas. Sr. Piping Designer 03/1976 to 03/1977 Company Name City , State Designed and drafted piping, mechanical, structural steel and foundations for various maintenance projects and plant expansion. Also drafted electrical and instrumentation drawings. Performed field surveys and shoot elevations. Piping Designer 04/1975 to 03/1976 Company Name City , State Developed P&ID's for fuel gas conversion of gas fired boilers. Designed piping and structural steel layouts. Piping Designer 03/1974 to 04/1975 Company Name City , State Designed and drafted piping, mechanical, structural steel and foundations for various maintenance projects and plant expansion. Also drafted electrical and instrumentation drawings. Performed field surveys and shoot elevations.   Education Piping Designing Diploma : Design Drafting 1971 Chenier Business College City , State Design Drafting Skills Autocad, Bentley AutoPLANT, Cadworx, Autodesk Vault, Navisworks, Microstation, & Flexcad, Microsoft Word, Excel, Outlook, Powerpoint and Access ",1 " BUSINESS DEVELOPMENT MANAGER Professional Summary Served as resourceful and self directed business development manager. Defined and executed strategies and operations while leading collaborative full project cycles with National and Local Governments across Southern Africa. Spearheaded projects which improved life and health for over 40M people by providing low cost, safe, clean and reliable renewable energy- solutions to the complex regional electricity problem. International development experience and effective record of leading sales, strategic plans and financial reporting across three continents resulting in sales and project development operations of over $50m USD. Served as high-performing, award-winning and data driven Intelligence Analyst at the National Security Agency while performing duties as an Airman in The United States Air Force. Core Qualifications Experience in project management and driving product implementation Business development and strategic partner management Proven track record of initiating, implementing, and successfully driving new business opportunities from relationships with partners Ability to think strategically about complex issues, driving thoughtful recommendations and action plans Demonstrated ability to influence and communicate cross-functionally and across all levels Results-oriented Adept multi tasker Strong proposal writer Analytical problem solver Operations management Contract negotiation/review/drafting Financial records and processing Report generation and analysis Experience with execution and shaping complex agreements Accomplishments Generated a pipeline of more than $20m in net new opportunities in 12 months. Spearheaded company-wide prospecting, closing and project management endeavors for entire SADC region. Established 3 new corporate accounts averaging $15m in sales. Expanded multi-lateral relations with Middle East and USA to strengthen security and partnership. Received Global War on Terrorism Service Medal. Rolled out new company products in just 8 months, resulting in the largest Government investment in solar lighting. Experience Business Development Manager 09/2013 Company Name City Developed strategic and operational relationships across 3 Foreign Governments. Exceeded targeted sales goals by $24m USD. Generated new accounts by implementing effective networking and content marketing strategies. Directly managed multi-million co-operative budgets supporting global GTM strategy. Identified strategic partnerships and gathered market information to gain a competitive advantage. Created value propositions, international programs and strategic plans while maintaining multi-location, International accounts. Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems. Developed growth plans by identifying key clients and targets. Leveraged lead generation tools to increase profitability and product presence in the marketplace. Collaborated with account executives to penetrate new accounts and identify potential customers. SALES MANAGER 01/2010 to 01/2012 Company Name City , State Assisted financial director and other company leaders in due diligence and negotiations related to acquiring or disposing of assets. Collaborated with senior leadership team to monitor business performance in all areas including, but not limited to, capital allocation, sales, acquisitions and marketing. Coordinated and managed major proposal processes from initiation to implementation. Led data analysis resulting in comprehensive global strategies. Designed and implemented strategic sales plan including new product development; increasing sales by over 20%. Mastered MS Office to highlight financial models and analysis to suggest investment opportunities. Strong aptitude for analytical and financial modeling with demonstrated attention to detail and sales. Intelligence Analyst TS//SCI 11/2002 to 11/2007 Company Name City , State Identified strategic partnerships and gathered market information and other data to gain a competitive advantage. Complied and delivered performance updates and planning meetings for Agency executive team. Conducted international research, data gathering and analysis in direct support of POTUS / SECDEF. Education Bachelor of Science : Management 2013 Rutgers University City , State , USA Executive Education; Management Stanford University Graduate School of Business City , State , USA Additional Information Passion for making lives better across the world. Distinctive problem solving and analytical skills, combined with impeccable business acumen and ability to communicate confidently, effectively and persuasively. Desire to make significant contribution to a growing International organization. Measurable business strategy and operational experience. Coordinated initiatives and projects and delivered timely results for global organizations. Global Entry Passport Holder / U.S. Citizen Skills Account Management Analytical Skills Asset Management Budget Business Development and Operations Closing and Negotiation CRM Financial Modeling Leadership Networking MS Office Research Teamwork Strategic Planning ",5 " P AVIATION SUPPLY SPECIALIST Summary Ambitious student pursuing Computer Science degree eager to contribute developed knowledge in Delivery/supervisory role. Skilled in technical and teamwork. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Skills Report creation Freight operations Adaptive team player Dependable and reliable Materials transport Skilled forklift operator Cargo handling Defensive driver training Report creation Storage procedures Reviewing records Personnel mentoring Reliable and trustworthy Critical thinking Data management Team management Friendly, positive attitude Basic math People skills Microsoft Office Team building First Aid/CPR Experience Aviation Supply Specialist City , State Company Name / Aug 2017 to May 2021 Tracked, documented and updated the stock system with precise attention to detail and recordkeeping requirements. Coordinated materials delivery to units world-wide. Validated and processed requisitions for new unit supplies. Assisted with unit budgeting by entering accurate purchase orders and tracking exact expenses. Operated forklift to elevate or place merchandise in appropriate areas. Communicated effectively with members of public in often crowded and noisy environments. Received orders via phone, mail, fax and internet daily. Coordinated shipping and receiving schedules with production to assist in traffic control on docks. Packed over [Number] pounds of [Type] products daily while keeping detailed records of productivity and identifying areas for improvement. Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities. Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records. Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment. Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment. Replenished inventory with focus on addressing customer needs. Prep Cook City , State Company Name / Jan 2016 to Jun 2017 Adhered to all regulatory standards regarding safe and sanitary food prep. Maintained consistent quality and high accuracy when preparing identical dishes every day. Made all meals in accordance with company standards and requirements. Executed proper techniques when preparing menu item ingredients. Kept stations stocked and ready for use to maximize productivity. Rotated stock items and ingredients to maintain efficiency and freshness. Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs. Maintained clean and orderly appearance throughout kitchen and dining area. Dressed, seasoned and garnished appetizers and salads to prepare for food service. Cooked food following specific measurements and recipes. Grilled and deep fried various foods, including meats, potatoes and fish. Verified proper food preparation by regulating temperature of ovens, broilers, grills and roasters. Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns. Assisted with dining room tasks by removing soiled dishes during meal service and returning to kitchen for washing. Offered support to other stations in high-volume shifts or as needed. Organized and labeled stock of ingredients to maintain needed inventory levels. Assisted with training and development of new talent. Delivery Driver City , State Company Name / Nov 2015 to Mar 2016 Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks. Operated manual and mechanical equipment safely to minimize injury and accident risks. Completed daily pre-trip inspection checklist before first delivery. Directed efficient product loading and checked load balance to prevent on-the-road incidents. Answered customer questions regarding shipments. Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments. Handled merchandise in accordance with product handling standards. Operated delivery vehicles four days per week, averaging 100 plus miles on road and over 100 customers served daily. Delivered rush merchandise on tight schedules to meet customer targets. Inspected and maintained gas, oil and water levels as well as tires, lights and brakes. Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities. Resolved customer complaints and adjusted orders. Completed order forms and collected payments to keep customer accounts current. Grouped and routed deliveries according to designated areas to maintain efficient delivery times. Obtained signatures on all invoices and credits to stay on top of paperwork requirements. Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty. Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables. Education and Training Bachelor of Science : Aviation Management And Operations Florida Institute Of Technology-Melbourne City , State Dean's List Honoree semester one 2020 3.2 GPA High School Diploma Olympia High School Jun 2017 City , State Technical Degree : Hotel And Resort Management Orange Technical College May 2016 City , State Some College (No Degree) : Sports And Marketing Mangement Orange Technical College City , State 3.85 GPA Some College (No Degree) . Accomplishments Consistently maintained high customer satisfaction ratings. Certificate of accommodation (USMC) and Navy and Marine Corps Achievement Medal ",23 " STAFF ASSISTANT Professional Summary Highly organized and detail-oriented Staff Assistant with more than 14 years experience supplying thorough, organized administrative support to10+ senior executives. Skills 75 WPM typing speed Excellent communication skills Articulate and well-spoken Accurate and detailed Advanced clerical knowledge HIPAA compliance Advanced clerical knowledge Works well under pressure Work History STAFF ASSISTANT 08/2007 to Current Company Name – City , State Currently working at the Office of Information Technology. Responsible for providing support to Richard Biever, CISO and his staff. Primary duties include: calendaring and scheduling responsibilities using dCal, Lotus Notes or shared calendaring systems, including scheduling multiple complex meetings in separate calendaring products for various staff members concurrently; telephone screening/triage which involves interviewing callers, answering questions concerning departmental or divisional activities, transmitting instructions and/or information to and from staff members, making proper referrals as necessary; preparing materials and making arrangements for conferences and travel, including preparing travel expense summaries and reconciliations; preparing necessary documents for supervisor's use in meetings; attending meetings to take minutes; coordinating monthly staff leave reports; clearing procurement cards receipts in PARIS; serving as liaison with external vendors and OIT constituents; support audio/visual capable conferences and meetings by training users and providing assistance with A/V electronics operation. Backup duties include: ordering and managing inventory of office, conference room and break room supplies as needed; distributing departmental mail; providing coverage for the ATC reception desk, including lunches, breaks and scheduled and unscheduled absences of the OIT receptionist; Secondary duties include: screening AVP's, Directors' and/or Managers' mail and documents as requested, determining relevance, prioritization, etc., based on content of communication and knowledge of departmental programs and activities; and organizing and maintaining divisional or departmental files. Use of computer, copier, fax and multi-line telephone. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Created detailed expense reports and requests for capital expenditures. Ordered and distributed office supplies while adhering to a fixed office budget. Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Assisted with event planning, including associated travel and logistical arrangements. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO. Screened all visitors and directed them to the correct employee or office. Obtained signatures for financial documents and internal and external invoices. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Coordinated board and committee meetings, including schedules and information preparation and distribution. RECEPTIONIST 09/2006 to 08/2007 Company Name Responsible for answering and directing incoming calls, disbursing parking passes and visitor's badges, greeting visitors, accepting and disbursing incoming packages, leave tracking, maintaining telephone directory, and providing support to Staff Assistants. Use of computer, copier, fax and multi-line telephone. DEPUTY CLERK Employed Ordered and distributed office supplies while adhering to a fixed office budget. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors and interview candidates. Maintained a clean reception area, including lounge and associated areas. Legal Secretary 01/2000 to 01/2003 Company Name – City , State Responsible for preparation of court motions and orders, customer service,. billing /accounting and extensive communications with the courts and other law offices. Answered and managed incoming and outgoing calls while recording accurate messages. Greeted numerous visitors, including VIPs, vendors and interview candidates. Screened all visitors and directed them to the correct employee or office. Obtained signatures for financial documents and internal and external invoices. Deputy Clerk 2003 to 2006 Company Name – City , State Responsible for the filing, preparation and maintenance of court files. Completing and filing Warrant in Debts (300+ per month), completing and filing Garnishments (150+ per month), collecting court fines and costs, data Entry (70+ wpm) and court room support to the Judge. Use of multi-line telephone, fax, copier and computer court system. LEGAL SECRETARY. Obtained signatures for financial documents and internal and external invoices. Coordinated board and committee meetings, including schedules and information preparation and distribution. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Education Associate of Arts : General Studies 1 2000 Southwest Virginia Community College - City , State General Studies Course work in Finance Course work in Administration Skills accounting, audio, Backup, billing, conferences, content, customer service experience, customer service, data Entry, Data Entry, directing, electronics, fax, filing, Information Technology, inventory, law, LEGAL, Lotus Notes, managing, materials, meetings, Excel, Exchange, mail, Office, Microsoft Word, multi-line telephone, multi-tasking, organizing, copier, procurement, receptionist, reception, scheduling, supervisor, telephone, 70 wpm Additional Information Letter of recommendation available upon request. ",2 " CONSULTANT Core Qualifications Ganesh Seetharaman is a senior IT infrastructure specialist and Ganesh has just finished an international project for a client and is looking for a role specializing in the Solutions management. He has a Masters in Computer Applications (MCA) and is a seasoned technical specialist providing business infrastructure solutions, services and support, according to defined processes. His expertise includes, Project Management Implementation Specialist *WebLogic Server Administration Incident Management Database administration *Oracle Cloud operations People Management ITIL Service Management Oracle Enterprise Manager Operations Management Change Management *AWS Process capability Technical support for 24X7 systems Database Administration: Exadata X5-2, X4-2, X3-2, Oracle Database 10g/11g Middleware Administration: Oracle WebLogic Server 10.3.6, 10.3.5, Oracle Application server, Oracle Management Server, Primavera Operating System: Linux, HP-Unix, Solaris, Windows Database Tools: EM, RAC, RMAN, Data Guard, AWR/ADDM, TKPROF, SQLDeveloper Other tools: Excel, MS Project, Visio, F5 Bigip, Global Traffic Manager Testing tools: Win runner, Quick test pro Professional Experience 07/2016 Company Name Consultant Collaborate with Clients, customers to ensure successful implementations which includes. Implement OEM 12c setup, Apply BP, Plugins, performance monitoring, notification set up. Install/upgrade/patch Oracle Database, performance tuning. Install/upgrade/patch Oracle WebLogic servers, deploy applications. 12/2014 - 06/2016 Company Name － City Project Manager Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results. Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments. Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures. Executed and implemented and managed multiple projects including, Upgrade database from 10g to 11203/11204 Upgrade database/Grid from 11204 to 12c Migrate database from Oracle Virtual Machines to Oracle Exadata Machines Move database from normal filesystem to ASM disk groups Apply database PSU patches, and one off patches to the environment for multiple customers. Building OEM from scratch to go live Upgrade Oracle WebLogic from 10.3.5 to 10.3.6 Upgrade Oracle Web Tier from 11.1.1.3 to 11.1.1.6 Apart from managing projects other daily tasks include Managed a team for Enterprise manager cloud control(Cloudem12c) for Oracle Public Cloud that supports and facilitates end to end monitoring solutions for Oracle cloud services. Manage a global team for Cloudem administration (OEM 11g,12c) Deploy/implement OEM 12c sites from end to end Deploy agents 1000's of agents thru mass deploy Deploy/configure management plugins Troubleshoot Oracle Management server issues Troubleshoot Agent issues and make sure they are healthy and uploading all the time Create IP reports to monitor the health of targets Notification/Alerting setup for target availability issues Upgrade OMS and Agents for every new release Follow up with development on bugs and apply fixes as appropriate Maintain a test bed for testing all fixes Administration of access for users thru roles, privileges Automate EM administration thru command line interface ""EMCLI"" Create plans, work with team to execute the project plan in building new EM sites for Cloudem customers and administer them. Recruit, work with new team members to bring them on board in quick time Writing technical documents to help team members in executing new projects Provide technical guidance throughout the project life cycle Process development in a continual manner and provide trouble shooting assistance. 02/2005 - 11/2014 Principal systems Consultant Part of Oracle Public Cloud's Monitoring Solution team - CloudEM Operation's team. Monitoring included 20000 Database + double the number of Fusion Middleware targets + ZFS targets and making Enterprise Manager the source of truth for any monitoring and inventory storage solution in Oracle Public Cloud. The CLOUDEM Operations team supports multiple EM sites across all of the oracle fleet. This is an ever growing portfolio as Oracle is constantly adding new data centers. When a new site is added it is the job of our team to build out the new EM environments. Operations team provides the physically installed servers both exadata and exalogic and we go on to build out the Enterprise Manager site. This includes building grid and database, installing OMS & agents, configuring EM for SSL and SSO and working to set up TAS and SDI provisioning services. Each of our sites monitor SAAS (Software as a Service) and/or PAAS (Platform as a Service) environments. Projects varying from building new environments in different data centers, building disaster recovery environments, Oracle management server upgrades (new Releases), database upgrades applying critical bundle patches and updates, ensuring high availability for the customers Installation of Oracle software/databases Upgrade grid, database from 10g to 11203/11204 & 11g to 12c Apply database PSU patches, and one off patches to the environment for every possible database bugs Responsible for Tuning the Oracle Applications Database that run on the UNIX server to achieve optimal performance. Proficient Knowledge of RAC, Configuration Implemented building 20 different OEM sites in various Oracle Cloud Data Centers Deploy OMS, Upgrade OMS plugins, Applying BP on top of OMS infrastructure Implement backup and recovery procedures using RMAN for Oracle databases and test regularly in conjunction with Operations. Administer/upgrade/patch Oracle WebLogic servers. 04/2004 - 02/2005 Company Name Associate Consultant Installation of Oracle software on Linux boxes Creating tablespaces and database files based on the OFA model. Managing database security and creating and assigning appropriate roles and privileges as required by the application Administration of Oracle 10g Application Server. Performance tuning of using Explain Plan, SQL Trace, TKPROF, RDA, and STATSPACK. Applying Patches for backend Changes Monitoring Backup Schedules. Provided 24x7 on call production support Database Reorganizations to reduce fragmentations. Monitoring alert logs, trace files to check Database health and corruption. Education MCA, Madurai Kamaraj University University of Madras - RKM Vivekananda College TRAININGS AND CERTIFICTAIONS Six Sigma Green Belt - certified ITIL V3 Foundation certified Oracle DBA 10g/11g Admin Workshop I and II (OCP) Oracle WebLogic Server/Application Server 11g Administration Oracle 10g/11g RAC DBA Training Exadata and Database Machine Administration Workshop PMP - Project Management Professional Training Pursuing AWS Solution Architect - Associate certification : BSc Math BSc Math Skills go live, agile, Architect, ASM, Automate, Backup, budget, c, Change Management, Strong interpersonal skills, excellent communication, Computer Applications, client, Clients, Database Administration, DBA, databases, Database, disaster recovery, financial, inventory, IP, ITIL, Linux, People Management, Managing, access, Excel, MS Project, Windows, Middleware, Enterprise, Operating System, Operations Management, Oracle Applications, Oracle Application server, Oracle Enterprise Manager, Oracle, Oracle DBA, Oracle Database, organizational skills, People skills, Excellent presentation skills, Primavera, Process development, processes, progress, Project Management, Quick, servers, Six Sigma, Solaris, SQL, SSL, Technical support, Troubleshoot, trouble shooting, troubleshooting, HP-Unix, UNIX, upgrades, Upgrade, Visio, WebLogic, Win runner ",11 " CUSTOMER SERVICES Summary Professional in Economics with 7+ years of experience in the financial sector, as administrative assistant, manager, analyst and customer services. Optimizing work methods through the planning and execution of daily activities that correspond to my position.  I have the ability to work in a fast paced environment, successful in maintaining multiple tasks, able to work well individually or with a team, dedicated and focused to achieve the objectives. Highlights Leadership Strategic Planner Customer relationship Management Support Financial Trader  Analysis Accomplishments Improved department efficiency 40% through implementation of strategic workflow and process improvements. Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. ​  Created new operational planning strategy to drive business development ​ Researched, calmed and rapidly resolved client conflicts to mantain customer relationship. Experience 07/2016 to 11/2016 Customer Services Company Name － City , State Support english and spanish incoming call flow Provide information to new and existing customers to support their needs and finding a solutions to keep customers satisfied and retain business. Navigate computer systems to properly conduct the objective of the campaign and locate customer data or other electronic information, records each call by accurately documenting status and comments in the platform. 06/2013 to 05/2015 Manager - BPO Analyst Company Name － City Lead Team of 15 professionals  Analysis coordinator and risk management for Citibank International. Record national and international ACH transactions to  reduce risk of fraud and comply the policies and government regulations.   Create monthly reports to maintain the business control. Define strategy and bussines plan to control the volume transactions  Train and suppot  risk personnel during new system implementations ans upgrades 10/2008 to 05/2013 Financial Assistant - Trader Company Name － City Support the financial investment area in buying and selling financial assets. Advise the customer  with their investments to higer returns Find solutions to customer's necessities through e-mail and phone calls. Organize electronic files and maintain paper files updates  Verify details of transactions, including funds received and total account balances.  Deposite dividend Payments, settle invoices, administer the petty cash to keep the office up to day provide financial reports and  office supplies Open ans assign new Client Accounts. Keep confidential information. Education 2014 Bachelor of Science : Economics City Colombia Economics YENI MALDONADO Languages Spanish - English - Portuguese Skills Attention to detail, Billing, Customer Services, data Analysis, Documentation, e-mail, English, organize files, financial, financial reports, investments, Leadership, meetings, Microsoft office, office, Portuguese, Risk Management, selling, Spanish, Strategic Planning, phone, web page ",9 " BUSINESS DEVELOPMENT COORDINATOR Professional Summary Program Coordinator bringing extensive background in  Training Coordination, System Administration, and Operations . Organized, resourceful and detail-oriented with exceptional planning and decision-making abilities. Core Qualifications Troubleshooting and problem solving Exceptional telephone etiquette Professional demeanor Self-starter Time management ability Ability to prioritize Deadline-oriented ​Employee training and development Experience Business Development Coordinator May 2016 to Current Company Name － City , State Technology Coordinator October 2014 to May 2016 Company Name － City , State Supports Region Director of Technology and five System Engineers by tracking and forecasting opportunities from start to finish.  Proposal creation in paperless proposal system.  Created contracts upon new or amended technology sales.  Manages all aspects of the Learning Management System and serves as the main point of contact for the South Region which consists of 11 states and Puerto Rico.  Serves as the SSE/SOA Administrator for the south Region by setting up users, changes related to splits/merges and terminations, and reporting.  Works with solutions team and IT by submitting appropriate documentation to get credentials created for Client portal.  Creates WebEx conference meetings and maintains weekly Region training schedule for Operations, Sales, and HR content. Region Coordinator February 2014 to October 2014 Company Name － City , State Carries out diverse administrative duties and implements organizational policies and practices on behalf of and as directed by the Region President. Aids the Region President by coordinating office services, such as personnel, records control, and conducting special management studies. Manages all aspects of the Learning Management System and serves as the main point of contact for the South Region which consists of 11 states and Puerto Rico. Liaison between the Region Office and shared services functions and proactively resolves day-to-day operational issues. Collects, organizes, compiles, analyzes and presents information pertaining to operations such as financial reports, budgets, customer service reports, and company or supervisor report requests; Compiles data and arranges for final preparation of reports for management decision-making. Plans and schedules meetings and events; maintains calendar of appointments and travel itineraries; Coordinates related arrangements. Executive Assistant April 2012 to April 2013 Company Name － City , State Supported the Owners in business start up.  Coordinated conference calls, meetings, and travel arrangements.  Monitored and replenished inventory of office supplies and maintained servicing of all equipment.  Created spreadsheets and word documents as needed.  Responsible for budget and vendor management. **This was an interim position while in the process of relocating to Georgia. Technical Support Coordinator June 2011 to March 2012 Company Name － City , State First tier level of diagnosis, resolution, and contact for the various Canfield Imaging Systems hardware and software platforms to external customers in the medical field.  Answers, evaluates, and prioritizes incoming telephone, voicemail, and email requests for assistance from end-users experiencing problems with hardware, software, and networking issues in support of Canfield hardware and software.  Create and process Return Merchandise Authorizations for equipment that needs to be replaced or repaired.  Multitasking between field responsibilities and internal technical development.  Wored with project teams to develop equipment instruction guides.  Created return merchandise authorizations and coordinated equipment use for clinical trials. Processed, tracked and expedited client orders for overnight delivery. Eliminated paper orders and RMA forms  by creating electronic versions that reduced data entry time by 50%. Clinical Administrator January 2011 to April 2011 Company Name － City , State Coordinated scheduling of monthly staff meetings, with participants from various parts of the company using both audio and video arrangements. Supported all nurses and doctors in the practice. Coordinated work schedules for the nurses and ensure proper coverage is in place. Attended all clinical meetings, created agendas, and kept meeting minutes. Tracked special projects and timelines to ensure compliance. Reviewed, updated, and evaluated metrics for RNs to ensure engagement and patient satisfaction is met. Daily administration of resource management system. Assisted in special projects as needed.  Specialist, User Applications January 2007 to May 2010 Company Name － City , State Monitored daily administration of Saba learning management system and  Pedagogue assessment system for over 6,000 internal and field associates .  Diagnosed and provided first level support for transcript and learning management system issues. Analyzed helpdesk call database and identified trends to actively resolve recurring system issues. Reduced response time for client system issues from 48 to 24 hours. Trained all internal and regional coordinators on the Saba learning management system. Established and implemented standard operating procedures for all testing initiatives. Created, administered, and proctored all product testing for field associates. Created and refined communications, training manuals, and FAQs. Training Coordinator October 2001 to January 2007 Company Name － City , State Managed department budget including estimates and accruals within 2% of target.  Managed internal logistics associated with training, such as training lists, invitations, attendance rosters, scheduling events, and assigning pre-work. Consolidated electronic evaluations/data for all sales workshops, analyzed metrics, and reported to Senior Management monthly. Maintained senior  managements calendars and handled extensive international and domestic travel arrangements.  Prepared, submitted, and tracked expense reports in Concur system.    Education Bachelor of Science : Business Administration , 2006 Centenary College － City , State Technical Expertise Sales Software: Salesforce.com, Paperless Proposals Learning Management: Saba LMS, Success Factors LMS, Webex, Pedague Testing System Administrative: Microsoft Office Suite, Concur Technical: Vantive, Clarify ",5 " SALES ASSOCIATE Summary Assertive, outgoing professional with ability to work independently and handle simultaneous projects. A dependable worker while skilled in problem solving, troubleshooting, great customer service and computer skills. My computer skills include Microsoft Office/Internet search engines to complete medical terminology and pharmacology verification. Inside sales department successfully managing multiple sales associates. Accurate and efficient with orders. Maintained filing for the inside sales office. Highlights Self-directed Excellent communication skills Resourceful Time management Invoice processing Advanced clerical knowledge Pleasant demeanor Understands grammar Experience Sales Associate 01/2005 to 01/2012 Company Name City , State Responsible for booking appointments, marketing plan and providing solutions for healthcare Sales Consultant 11/1996 to 10/2004 Company Name City , State Responsible for booking appointments, creating relationships with clients and delivering products for the healthcare market Sales Department/Data Entry 10/1992 to 07/1994 Company Name City , State Provided data entry for invoicing, quoting and general sales reports for multiple sales representatives, filing for the sales department. Travel Agent 08/1990 to 09/1992 Company Name City , State Responsible for booking airline, hotel, car rental and leisure. Education Medical Transcription 2013 At-Home-Professions City , USA Associate of Arts 1985 St. Gregory's College City , State , USA Executive Secretary Oklahoma State University City , State , USA ",10 " OWNER/ATTORNEY AND MEDIATOR Executive Profile As an attorney for over 25 years, I have helped individuals and businesses all over Northern Ohio BUILD FUTURES, primarily in the areas of contracts, divorce mediation, elder care, employment, estates, family law, probate, property law, trusts, & wills. Skill Highlights Leadership/communication skills Human resources Negotiations expert Skilled divorce mediator Estate planning & taxes Legal research & writing expert Core Accomplishments * Awarded $100,000 from Gund and Cleveland Foundations to initiate Cuyahoga County Juvenile Court's Custody Mediation Program serving diverse, never married parents. Professional Experience Owner/Attorney and Mediator January 2001 to Current Company Name - City , State Gather evidence to formulate defense or initiate legal actions, interview clients & witnesses to ascertain the facts of a case. Analyze evidence and apply relevant laws, regulations, & precedents in order to reach conclusions. Arrange and conduct depositions & other discovery to obtain information & evidence relevant to claims. Determine existence & amount of liability, according to evidence, laws, administrative & judicial precedents. Evaluate information from documents such as claim applications, birth or death certificates, and physician or employer records. Interview claimants, agents, or witnesses to obtain information about disputed issues. Research laws, regulations, policies, or precedent decisions to prepare for hearings. Recommend acceptance or rejection of compromise settlement offers. Gather and analyze research data, such as statutes, decisions, legal articles, codes, & documents. Prepare legal briefs & opinions, and file appeals in state and federal courts of appeal. Investigate facts & law of cases and search pertinent sources, such as public records, to determine causes of action, and prepare cases. Analyze the probable outcomes of cases, using knowledge of legal precedents. Prepare documents and conduct transactions: Appraise and inventory real and personal property for estate planning and probate. Draft legal documents: such as wills, deeds, mortgages, lease, purchase & settlement agreements. Probate wills, represent and advise executors & administrators of estates. Negotiate settlements of civil disputes. Advise clients concerning business transactions, claims liability, and various legal rights & obligations. FOUNDING & INITIAL DIRECTOR March 1995 to June 1996 Company Name - City , State Researched and submitted grant proposals to the Cleveland and Gund Foundations. Developed forms and procedures to facilitate mediation process. Recruited and selected initial applicants, conducted trainings, and evaluated results among mediators. Conducted initial meetings with disputants to outline the mediation process, settled procedural matters such as fees, and determined details such as witness numbers or time requirements. Conferred with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests. Used mediation techniques to facilitate communication between disputants, furthered parties' understanding of different perspectives, and guided parties toward mutual agreement. Prepared Mediation Agreements for disputants to sign. ASSISTANT DIRECTOR OF LAW March 1986 to August 1988 Company Name - City , State ADVISED APPOINTING AUTHORITIES IN DEPARTMENTS OF PARKS, RECREATION & PROPERTIES; PUBLIC SERVICES & UTILITIES. RECEIVED PROCLAMATION DECLARING JUNE 10, 1988, WENDY WILLS DAY, FOR LEGAL SERVICES RENDERED TO THE CITY OF CLEVELAND IN LITIGATION. Gathered and analyzed research data, such as statutes, decisions, legal articles, codes, & documents. Prepared legal briefs and opinions, and filed appeals in state & federal courts of appeal. Arranged & conducted depositions, requests for production of documents, & other discovery to obtain evidence relevant to claims & litigation. 6-76 TO 7-80 MANAGER, CLEVELAND, OH Promoted as Manager, Assistant Manager and Trainee at four (4) progressively larger ladies apparel department stores in Northeast Ohio. Recruited, interviewed, selected, trained, supervised, corrected, & sometimes fired ladies department employees. Responsible for receiving, human resources, merchandising, office procedures, operations, & sales in ladies apparel departments. Manager, Assistant, Manager-in-Training August 1976 to August 1980 Company Name - City , State Education J.D : Law, cum laud, rank 11th , 1983 Cleveland-Marshall College of Law, Cleve. State Univ - City , State GPA: cum laud, rank 11th% Cleve. diploma with Honors : College Prep , 1971 Normandy High School, rank 3rd - City , State cum laud in English Cleveland State Univ., Cleve., OH. *Over 100 hours mediation training, American Mediation Association *Annual requirement of 12 hours Continuing Legal Education since 1984. Publications ""Mediation: An Idea Whose Time has Come."" Kirtland Business Rev., Lakeland Community College, Kirtland, OH. ""The Ethical Utilization of Paralegals in Ohio,"" Cleveland State Univ., 45 Cleve. State Law Rev. 711, 1997. Skills administrative, Assistant Manager, clarify, drafting legal documents, English, forms, grant proposals, human resources, inventory, law, Research & write briefs, opinions, & laws, LITIGATION, management, Mediation, conduct meetings, merchandising, office, operations, policies, real estate, receiving, sales, settlements, UTILITIES, articles ",16 " GROUP FITNESS INSTRUCTOR Executive Summary To obtain a position as an experienced Training and Development professional with strong leadership and relationship-building skills. Core Qualifications Team Building Team Leadership Communication Skills Planning Organizational Skills Professional Experience Group Fitness Instructor March 2014 to April 2014 Company Name An 8 week course getting trained in fitness classes to instruct group exercises for the on campus gym. Assistant November 2011 to June 2013 An Assistant June 2011 to June 2011 Company Name at an after school program called AlphaBEST. Provided children from the grades K-5 a safe and friendly place to be after school hours. Introduced fun and exciting new ways to learn outside of the classroom with student centers and interactive activities. Mentored inner city children in New York City providing them with love and attention. Company Name Served with my sisters in a Christian Sorority serving Texas Tech and our community in Lubbock, TX. Education 06/2012 Centennial High School GPA: GPA: 3.98 Full time student and athlete all four years. GPA: 3.98 5/2013 Collin College Full time student taking my basic courses. Texas Tech Languages Speak and read basic Spanish Skills basic, Coach, Human Resource, Leadership, read, Spanish, Teaching, Time Management ",7 " CHEF AND RESTAURANT MANAGER Summary Chef with 15 years of highly recognized  work in catering and restaurant management in 4 star hotels and leading restaurants. Specializes in creating menus that attract and retain customers for events and parties. Looking for a challenging role in culinary management. Highlights Focus on portion and cost control High volume production capability Orchestrated a successful profit and loss statement Inventory management control ServSafe certified Utilized systems to successful cost Cross training ability Successfully implemented front and back of the house training and guideline program  Food cost control specialist Skillful kitchen staff trainer Accomplishments Successfully managed a kitchen staff of 15 employees during high volume dinner services for more than125 covers each night. Also have extensive knowledge of catering both on and off-site productions. Managed front and back of the house with team members Grossed over 20k per week in food and Beverage sales Experience Company Name City , State Chef and Restaurant Manager 12/2007 to 01/2017 Up-sold additional menu items, beverages and desserts to increase restaurant profits. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Consistently emphasized food quality and specialized baking techniques. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Highly Skilled in final plate preparation with authentic presentation. Consistently emphasized food quality and specialized cooking techniques.  Company Name City , State Chef and Restaurant Manager 12/2007 to 01/2018 Up-sold additional menu items, beverages and desserts to increase restaurant profits. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Consistently emphasized food quality and specialized baking techniques. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Highly Skilled in final plate preparation with authentic presentation. Consistently emphasized food quality and specialized cooking techniques.  Increased sales by 17% over a two-year period. Prepared correspondence, accounting and financial documents for analysis. Company Name City , State Chef and Sous Chef 02/2001 to 09/2006 Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Provided courteous and informative customer service in an open kitchen format. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Established and maintained open, collaborative relationships with the kitchen team. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Prepared healthy, enjoyable breakfasts and dinners for guests and VIP's Company Name City , State Chef and Sous Chef 02/2001 to 09/2006 Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Provided courteous and informative customer service in an open kitchen format. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Established and maintained open, collaborative relationships with the kitchen team. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Prepared healthy, enjoyable breakfasts and dinners for guests and VIP's Education Associate of Arts : Specalized Culinary Techonolgy 2002 Pennsylvania Culinary Institute , City , State , USA Attendance Achievement Award Top 10 % of class Bachelor of Science : Business 98 Salem International , City , State , USA Business Skills Account Management Project Management Computer Proficient ",14 " ENGINEERING LAB TECHNICIAN Career Focus My main objective in seeking employment with Triumph Actuation Systems Inc. is to work in a professional atmosphere where I can utilize my skills and continue to gain experience in the aerospace industry to advance in my career. Professional Experience Engineering Lab Technician Oct 2016 to Current Company Name － City , State Responsible for testing various seat structures to meet specific certification requirements.   Maintain and calibrate test instruments to ensure testing capabilities are maintained. Ensure data is captured and recorded correctly for certification test reports. Duties also dynamic test set-up and static suite testing. Engineering Lab Technician, Sr. Specialist Apr 2012 to Oct 2016 Company Name － City , State Utilized skills learned from LabView Course 1 training to construct and maintain LabView VI programs. Responsible for fabricating and maintaining hydraulic/electrical test equipment to complete development and qualification programs. Apply engineering principles to operate electrical, mechanical, and hydraulic systems to test pumps, motors, and actuators for aircraft. Work closely with Design Engineers and Lab Management to investigate performance/design issues. Completed Lean Six Sigma/5s training seminar. Assembly/ Test Technician Mar 2007 to Mar 2012 Company Name － City , State Lead technician overseeing three member crew responsible for maintaining high quality standards in a high volume production environment. Responsible for cargo door system actuators for Boeing 787 aircraft. Experience with hydraulic components that meet military and FAA regulations. Work closely with Engineering Group and Quality Assurance inspectors to resolve problems with development actuators. Munitions Systems Journeyman Mar 2003 to Mar 2007 Company Name － City , State Responsible for certifying small arms, actuation devices, bombs, rockets and other munitions items. Supervised work crews of 3-5 men while supporting USAF aircraft during Operation Enduring Freedom. Assembled rockets, bombs, and small arms for Operation Enduring Freedom. Train newly assigned personnel at Line Delivery section on transporting, loading, and delivering munitions to aircraft. Skills DasyLab, Labview, Mechanical, Electrical, Lean/5S, Hydraulic Testing, Test Stand Fabrication Education and Training Associates , Applied Science Electronics Engineering 2011 Forsyth Technical Community College － City , State Applied Science Electronics Engineering Associates , Applied Science, Munitions Systems Technology 2007 Community College of the Air Force － City , State Applied Science, Munitions Systems Technology ",17 " CONSULTANT Objective Enthusiastic Pharmacist with a variety of experience in community pharmacy including compounding and managerial experience.  Enjoys multitasking by working with other healthcare professionals and insurance providers to ensure optimal patient outcomes.  Thrives on working in a team environment to provide an efficient and positive patient experience. Licenses In good standing with both Texas and Idaho State Boards of Pharmacy and a certified immunizer. Professional Experience 09/2016 to Current Consultant Company Name － City , State Experience in ACHC accreditation and compounding product development.  Pharmacy workflow solutions and marketing strategies.  Insurance billing knowledge including specialty medications, expertise in State Board inspections and license reciprocity process. 02/2016 to 08/2016 Pharmacist in Charge Company Name － City , State Set up a newly purchased pharmacy that specialized in non-sterile compounding.  Created a logical and efficient system to process prescriptions, compounding, product verification, and shipping arrangements.  Developed many compounded medications such as topical analgesics, scar diminishing creams, and a variety of metabolic supplements.  Enjoyed managing a team to promote a positive and efficient work environment. 10/2015 to 02/2016 Staff Pharmacist Company Name － City , State Gained initial non-sterile compounding experience.  Involved with processing, verifying prescriptions, and product verification.  Learned record keeping for compounding ingredients, batch and patient specific compounding.  Worked to create optimal workflow, product marketing, and develop business. 06/2012 to 10/2015 Staff Pharmacist Company Name － City , State Pharmacist with diverse experience within the company.  Staffed at a high volume 24 hour store and a clinic store.  As staff pharmacist helped to manage operations, participated in drug utilization review and medication therapy management for multiple stores.  Promoted immunizations and enjoyed patient interaction and counseling. Skills Pharmacy operations Prescription compounding and dispensing Inventory control Non-sterile compounded medication development Business development Team building Patient counseling Microsoft Office Intercom Plus BestRx Education and Training 2012 Doctor of Pharmacy University of the Incarnate Word － City , State 2003 Bachelor of Science : Economics Texas A&M University － City , State ",11 " SERVICE REPRESENTATIVE Summary Secure a responsible position in account management and serve as an account representative sharing my experience and abilities to seek employee, customer and employer growth and success. Highlights Microsoft Word, Excel, and PowerPoint *Effective communication Experience Service Representative October 2015 to Current Company Name － City , State Greets members, maintains place organized, and maintains friendly environment. Works with retail, advertises products, and restocks shelves as needed. Resolves member's troubles, and answers phone inquiries. Completes agreements with incoming members. Sales Advisor August 2015 to October 2015 Company Name － City , State Partners up with businesses surrounding 24 Hour Fitness to create member traffic. Promotes company special promotions. Completes agreements and manages daily paperwork. Successfully attains personal and company revenue target. Service Representative Lead December 2014 to August 2015 Company Name － City , State Organized inventory (FIFO method). Met weekly deadlines for inventory, and members' financial transactions. Organized banking information for POS system. Education Bachelor of Business Administration : Accounting , Summer 2016 University of Houston, C.T. Bauer College of Business － City , State GPA: GPA: 3.52 Accounting GPA: 3.52 CPR Certification : January 2015 GPA: Dean's List at the University of Houston Spring 2014 *Honor's List at HCC Spring 2013 *Dean's List at HCC Spring 2012, Fall Dean's List at the University of Houston Spring 2014 *Honor's List at HCC Spring 2013 *Dean's List at HCC Spring 2012, Fall Microsoft Office Word 2007 Certification Spring 2012 *Microsoft Office Excel 2007 Certification Spring 2012 Languages Fluent in English and Spanish Interests Volunteer Activities 2009-Present Volunteers at Alief Early College High School Participates as motivational speaker for younger students Assists in students' extracurricular activities 2009-2013 Volunteered at the church of St. Cyril of Alexandria Waited tables during Thanksgiving Organized and set up decorations for annual dance Assisted with fundraisers by selling seasonal items 2009-2013 Volunteered at Alief parks Cleaned Alief Cemetery Improved Alief community by planting trees Beautified parks by cleaning garbage off grass Educational Projects Fall 2015 J-Vibe Online Magazine Developed a successful marketing plan for a new business Spring 2014 DePelchin Children's Center Supported the spread child abuse awareness by interacting with hundreds of people and informing them about various facts Additional Information ACTIVITIES Volunteer Activities 2009-Present Volunteers at Alief Early College High School Participates as motivational speaker for younger students Assists in students' extracurricular activities 2009-2013 Volunteered at the church of St. Cyril of Alexandria Waited tables during Thanksgiving Organized and set up decorations for annual dance Assisted with fundraisers by selling seasonal items 2009-2013 Volunteered at Alief parks Cleaned Alief Cemetery Improved Alief community by planting trees Beautified parks by cleaning garbage off grass Educational Projects Fall 2015 J-Vibe Online Magazine Developed a successful marketing plan for a new business Spring 2014 DePelchin Children's Center Supported the spread child abuse awareness by interacting with hundreds of people and informing them about various facts Skills banking, CPR, Fluent in English, financial, inventory, Excel, Microsoft Office, PowerPoint, Word, Microsoft Word, Works, POS, retail, Spanish, phone ",7 " CERTIFIED MASTER PERSONAL TRAINER Professional Summary Seasoned health and fitness professional who provides personalized fitness and wellness programs to people of all ages and skill levels. A nationally Certified Master Personal Trainer using holistic mind and body philosophies to assist clients in reaching and maintaining fitness goals. Core Qualifications Microsoft Word, Excel, and Adobe Strong organizational skills Photoshop Effective in a team environment Experience Certified Master Personal Trainer 06/2013 to Current Company Name City , State Work with clients to improve their overall function, endurance, strength, flexibility, and balance. Monitor and teach proper execution and form of exercises. Maintain detailed personal training records and update progress after each session. Create personal training programs that address specific injuries or health problems to meet individual fitness needs. Conduct off-site seminars and workshops to generate new business. Fitness Director - Certified Personal Trainer 06/2008 to 06/2013 Company Name City , State Measured client's overall fitness by completing comprehensive evaluations and physician clearances. Scheduled and conducted fitness orientation appointments with new members. Managed the Personal Trainer schedule and conducted trainer evaluations. Responsible for new hire interviews and sales training. Reviewed weekly sales numbers and club statistics to identify areas for improvement. Organized off-site workshops and marketing events to generate new business. Successfully sold personal training packages. Provided personal training sessions and retained 80% of clients. Fitness Director - Certified Personal Trainer 01/2007 to 06/2008 Company Name City , State Managed and trained fitness staff in sales and exercise techniques. Scheduled and performed fitness evaluations with new members. Participated in regional conferences to improve sales and personal training skills. Successfully sold personal training packages and provided personal training sessions. Designed enjoyable and innovative customized training programs based upon fitness goals. Conducted on-site seminars and workshops to generate interest in new club activities. Managed the Personal Trainer schedule, making sure sessions were completed timely and professionally. Education Bachelor of Arts : Political Science 2006 California State University City , State Political Science Professional Affiliations Certified Master Personal Trainer (MPT): National Exercise and Sports Trainers Association (NESTA) Certified Specialist: Functional Training Biomechanics Core Conditioning Speed, Agility, and Quickness National Exercise and Sports Trainers Association (NESTA) Certified Strength and Conditioning Specialist (CSCS) - In progress National Strength and Conditioning Association (NSCA) CPR, AED, First Aid American Red Cross Interests Velocity Sports Performance - Mentored children 7-18 in soccer skills, teamwork, and fitness. Wellness Volunteer (Santarus, Inc.) - Conducted workshops to raise awareness about health and fitness. Athlete - Varsity wrestler, club hockey, and intercollegiate soccer player. VOLUNTEER EXPERIENCE Rancho Physical Therapy (60 hours) CORE Orthopaedic Medical Center (42 hours) La Paloma Healthcare Center (65 hours) COMMUNITY SERVICE Toys for Tots - Held weight-loss challenges to raise donations for children without toys on Christmas. I'm Going to College Tour - Gave local children from San Marcos, Ca a guided tour of CSU San Marcos. Skills Adobe, Photoshop, balance, conferences, client, clients, Instructing, marketing, Excel, Microsoft Word, Strong organizational skills, program development, progress, sales, sales training, seminars, statistics, Trainer, training programs, verbal communication, workshops, Excellent written Additional Information EXTRACURRICULAR ACTIVITIES Velocity Sports Performance - Mentored children 7-18 in soccer skills, teamwork, and fitness. Wellness Volunteer (Santarus, Inc.) - Conducted workshops to raise awareness about health and fitness. Athlete - Varsity wrestler, club hockey, and intercollegiate soccer player. VOLUNTEER EXPERIENCE Rancho Physical Therapy (60 hours) CORE Orthopaedic Medical Center (42 hours) La Paloma Healthcare Center (65 hours) COMMUNITY SERVICE Toys for Tots - Held weight-loss challenges to raise donations for children without toys on Christmas. I'm Going to College Tour - Gave local children from San Marcos, Ca a guided tour of CSU San Marcos. ",7