I do not feel happy about the service and adminstration. I felt that they are just trying to get as much money as possible and ripp you off! I took Swedish courses with Berlitz Gothenburg due to the relocation package offered by my employer. Firstly, they did not do a placement test for me even though I requested. I was placed to level 1 immediately even though I already knew some Swedish and definetly do not need to start with 'Jag heter...'  Secondly, the courses from my first teacher were stiff. I told her repeatly that this was going too slow and I did not feel challenged, but she insisted that was the right level...Therefore, I really felt that I was being held back from progressing, and the course does not design around me.  Later on, I got some good teachers from Berlitz, who teach according to the student's learning ability and create an interactive environment... However, the first book cost me a lot time and I spent many courses on a begining level that I already knew most of the words and grammar. What a waste!  I was given 75 lessons in the package, and now I still have about 15 lessons left. I would need to move to level 3 because I finished level 2, however they said they cannot provide me with Berlitz book nr.3 and I have to pay for it myself (nearly 800SEK!). What a ripp off! Alternatively, they say they can give 3rd party materials, meaning things that we can all download online... How does that sound to have Berlitz lessons but not using their materials, because you are making too much progress than they assessed and pre-determined (probably wrongfully), so it is not covered in the budget plan? 