Ordered a thule urban glide, delivery 5-8 days, I had to call them twice to find out why nothing was shipped, and then, 20-so days later, and one day after I called them, they mailed me claiming the item is not deliverable to them from Thule (for what reason, no clear answer!) and they offered a different alternative. Very long times to go through to customer service, and days before getting an email reply. Not professionals, stay away.