We had a good feeling about Aurora after our first support call. The fact that they actually praised the skills of their only competitor (IBAS) was unusual and welcome. Both companies apparently were founded almost three decades ago. We spoke to two different engineers at Aurora and their service was outstanding. The Aurora site was very easy to navigate and the information was easy to understamd. Prices were displayed in easy to read and understandable format; no hidden costs, and lower that our budget. Recovery was successfully completed with only a few files missing. Data was returned on an external drive as requested. The whole process took less than 3 days (we choose to pay a small fee for urgent status). Special thanks to the support team and lady in economy (sorry, unknown names). Sincere thanks from EMBL. The European Micro Biological Laboratory