( ii ) Implementation of staff development and learning programmes in the context of the central training programme of the Secretariat ; provision of career support programmes , including programmes to promote mobility and to support performance management ; implementation of mobility mechanisms , including specialized briefing and training ; implementation of managed reassignments of entry-level Professional staff ; support to managers and staff in the implementation of performance management , including monitoring to ensure consistency of application of the performance appraisal system ; provision of related training and advisory services ; and provision of counselling to staff on a broad range of concerns ; ( iii ) Provision of advice to management on the formulation , revision and implementation of personnel policies and rules ; provision of legal advice and authoritative interpretations of the Staff Regulations and Rules ; preparation and submission of respondents ' replies to appeals filed before the Joint Appeals Board and representation of the Secretary-General at hearings ; review of disciplinary matters referred to the Service ; preparation of charges and compliance with due process requirements ; and preparation and submission of written presentations to the Joint Disciplinary Committee and representation of the Secretary-General before the Committee at oral hearings ; ( c ) Information and communication technology services : applications support encompassing design , implementation and maintenance of workflow application systems , such as the United Nations Office at Vienna and UNODC enterprise resource planning systems ( IMIS and Programme and Financial Information Management system ( ProFi ) ) and specialized substantive programmes ( e.g . the National Drug Control System and the International Drug Control System ) ; development and maintenance of information technology and telecommunications infrastructure elements , applications and information technology procedures for business continuity/disaster recovery in cooperation with Headquarters , ensuring a high level of availability of applications and data ; end-user support on the effective use of computers through help-desk services and training of staff ; enhancing services to the UNODC field offices so that field office staff have the same level of services and functionalities as the staff in Vienna ; management of telecommunications services ranging from switchboard , telephone , cellular phone , satellite phone , videoconferencing and integrated messaging services , facsimile/electronic mail/short message service/voice mail over the Internet , wireless to personal digital assistants and personal computers/notebooks ; management , support and enhancement of all new information- and communication-based security systems , including the person and vehicle access control and monitoring systems ; upgrading of all connectivity and data systems , including the local area network , wide area network , storage area network , remote area network and Internet connectivity ; and provision of a full range of remote-access services for staff working away from the office while on mission or off-site employment or working from home ; Table 14