With this reduction in error rate, the CSR's now meet the standard of substantial accuracy which was the objective when LSC initiated the Self-Inspection process in 1998.
Unannounced inspections are used to gather information for Self Inspection.
mnli hypothesis: Unannounced inspections are used to gather information for Self Inspection. premise: With this reduction in error rate, the CSR's now meet the standard of substantial accuracy which was the objective when LSC initiated the Self-Inspection process in 1998.