16 Benchmarking is a critical part of an effective improvement program because it helps an organization identify outstanding levels of performance that have actually been achieved.
Benchmarking is a critical part of an effective improvement program 
mnli hypothesis: Benchmarking is a critical part of an effective improvement program  premise: 16 Benchmarking is a critical part of an effective improvement program because it helps an organization identify outstanding levels of performance that have actually been achieved.