Some of these agencies, such as VBA and IRS, used a balanced scorecard approach, which is intended to provide a balanced perspective regarding agency results, customer satisfaction, and employee feedback.
Agencies such as VBA are not interested in measurable feedback.
mnli hypothesis: Agencies such as VBA are not interested in measurable feedback. premise: Some of these agencies, such as VBA and IRS, used a balanced scorecard approach, which is intended to provide a balanced perspective regarding agency results, customer satisfaction, and employee feedback.