Increasingly, managers also focus on measuring reliability, responsiveness, and customer satisfaction, which in the eyes of senior management are just as important as strictly financial measures.
Responsiveness is an issue that managers are being asked to concentrate on more.
mnli hypothesis: Responsiveness is an issue that managers are being asked to concentrate on more. premise: Increasingly, managers also focus on measuring reliability, responsiveness, and customer satisfaction, which in the eyes of senior management are just as important as strictly financial measures.