I try to logon my computer but is says the user profile service service fail the logon. User profile cannot be loaded.
I try to logon my computer but is says the user profile service service fail the logon. User profile cannot be loaded. What can I do to logon on?
Technician's Assistant: Have you tried a Factory Reset? This will erase the phone's contents, but the Phone Expert can walk you through restoring your photos, contacts and other data from a backup (if you have one).
Thanks for using JustAnswer. I am happy to assist you with this issue. What is the brand and model of your computer?
I see that the system automatically offered you a remote support session and you accepted. Since this would not help in your case because the system cannot log in , I will update the system that it is not needed. We can continue via messaging as we were,
Do you have access to log in with another account that has administrator access to the computer, so you can fix your account?
MeI see that the system automatically offered you a remote support session and you accepted. Since this would not help in your case because the system cannot log in , I will update the system that it is not needed. We can continue via messaging as we were,13 Jul 2018, 5:43 PMMeDo you have access to log in with another account that has administrator access to the computer, so you can fix your account?13 Jul 2018, 5:44 PM
I have one lab top computer that I can not log on to, as I stated at the beginning. Presently I am using my PC to communicate with you.
Since that error message on the laptop indicates that your user profile is corrupt, we would need to have you log in using a different user account on that computer to be able to do the steps to fix your original user profile. (a profile is a login that has all your personalized settings, etc.) We would need you to log in as a different account that has administrative privileges. Are there any other user accounts on that laptop?
Try restarting and try to log in once more and let me know what happens. Then we can look for alternate solutions.
What happens? I know about the error message, but does it bring you to a screen, with or without icons, etc?
There is a window the has the name of the computer and under it the name User, that's all. Each time I log off and on it come on the screen, when I press on it comes out with the message as I first wrote about.
We may be able to get it to factory reset. You would lose any saved data or settings or software and it would be just like when it was new from the factory. Let me know if you want to do this.
If it has a factory image...turn it off. Hold down the zero key "0", while keeping it pressed down, turn on the unit and keep it held down a few seconds. If there is a recovery image that should bring up recovery menu.
I tried three times and it just beeps says it is starting Window and goes to the same window with the same issue.
Try turning it off. Then press power and pump F8 key up and down repeatedly until menus come up. Look for repair your computer and select it.
Okay that work, it asked if I want to restore the system to an earlier date when it was work right which I did. For three days ago. It is in the process of restoring setting and windows files now.
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The "electrical consumers switched off" malfunction is present on my 2003 Mercedes E320 sedan. I found that my auxiliary
Second opinion] The "electrical consumers switched off" malfunction is present on my 2003 Mercedes E320 sedan.I found that my auxiliary battery was bad. However, upon replacing it the malfunction remains (and various features are still not working as a result).Is there anything else I can do to troubleshoot this on my own?(I also recently replaced the main battery in the trunk).My VIN is WDBUF65J03A176211 .
Hello my name is***** am going over your request now and will reply back soon with some info OR a few questions that would help me better determine how to help you. Keep in mind I have no idea of your technical ability or what you do and do not already know. So the more info you can tell me the better. I have been on the site for almost ten years and have oustanding 5 star ratings so trust that I will do everything I can to get you taken care of, LouSorry on the delay for some reason the request did not come through right away
Ok so do you have a voltmeter so we can check both batteries with the ignition off, car locked but both hood and trunk open but latch the latches so the car thinks its closed
Those are the steps lol, i will be accessible all day no worries and you can reply back here anytime, what i need to know are static battery voltage and aux battery voltage. Usually when you replace the batteries its resolved right away so something is wrong with the aux battery or battery control module.Then ill need to know the rear main battery voltage when the car is running to make sure the alternator is charging
Ok - I will check and send the info later today.Attached-Advance Auto checked the charging system yesterday.
Also by chance do you have a scanner ? We have had bad software on these modules and they needed either updated or replaced. Its possible that it finally reared its head
I have a scanner by icarsoft....the “MB II”.It didn’t produce any codes when I ran it a few days ago.
My old BCM wasn’t working at all and I’d always get the message that the scanner couldn’t communicate with it.
Ok cool, so when this happens next startup go to live data in bns and check the liva data for voltages see what it shows.How often do you drive the car
Ok. I’ll do that.It has been sitting for the last 10 months :(Had a bunch of work to do on it and I’m just now trying to fix it.
Ok so if the car sits more than 4-5 days you WILL have low voltage and this message WILL pop up as normal.However if the red battery symbol pops up its not good
The main battery was replaced last week. I replaced the auxiliary battery yesterday but still get the errors.Consumers switch error
you replaced the main battery last week and how long has it been since battery replacement and then the next time you drove the carOk !! Display defective means there is a can data bus issue!! The plot thickens.
A couple of days. I drove it to a shop - maybe 30 miles round trip - to replace the coil springs.it does!I did see several Can errors when I ran the scan.
Ok man, had the fuse box cover in the engine bay been loose? Please check for water or corrosion in the fuse box and underneath it for water marks
Ok, new mission, remove the fuse box and modules in that control module case, check all for water and corrosion, then remove the under dash panel and check the central gateway for corrosion as well its a small module located on the top of the underdash panel. I think you will end up needing to clean/replace the left front sam, ecm, esp module, cgw(central gateway) to get this at a point you can then accurately diagnose the battery draw and battery issue.
Ok will doHere are some of the CAN errors that wouldn’t clear when I ran the scanner a few days ago.
in this model the central gateway is the gateway between all can lines and systems so we need to check that and the front sam. The issue will be in one of those modules if not both
Please take a second and rate me 5 stars in the top right corner of the chat if you feel I have been helpful and please request me in the future. Thanks for choosing just answer! Also , if you feel I deserve one , BONUSES are GREATLY APPRECIATED !
Either is fine :) i will still help rated now or later, i threw that out there because its highly likely we nailed the issue with water entry.
I’m with the car now. Just looking at the fuse box under the hood - I pulled all of the fuses and they look ok. However, there is corrosion on the connections that fit this box (which sits inside the fuse box).
I sprayed contact cleaner in all the fuse slots (but saw no corrosion) .I see what I sent you a pic of earlier is the Engine Control Module. Engine seems to run ok though ?!
Looking nowOk you need to look under the fuse boxThe one you showed me is the engine module and yeah its not good :(
Is the fuse box also the same thing as the left front SAM?I’m trying to figure out how to remove it. I’ve removed two screws but I think there’s something else fastened to it.
This is the underside of the fuse box. Nothing is wet in there (and it’s been raining the last several days).
Brother you also have a relay with no top on it , i find it real hard to believe that the engine module has water and corrosion and the fuse box does not , make sure to unplug some of the connections underneath and check for corrosion.
I took the top off the relay awhile back (didn’t know what I was doing and thought you had to in order to test it). It’s been back on but it’s loose so I had to take it off today to pull it out of its slot.Ok. I will pull some of the connections on the underside now.Oh and the ESP module looks ok - no corrosion .
I will. Matter of fact, a friend of mine just loaned me an old toothbrush a few min ago !He loaned me the QD cleaner too 😃I’ve pulled all but a few of the underside connections. No corrosion so far 🙏🏻Pic
there is a CAN DATA BUS connection in the engine module and can cause the same issues, so best we can do now is clean and pray.
Hi, Lou, I’m getting ready to go back at it again.I looked at the central gateway module last night. There appeared to be a bit of dust on the connections so I cleaned them.
yes i can see corrosion at the very base of the connections, it might be worth it to take the module apart.
so i noticed this was a second opinion , i went into your history, so sorry the last tech spoke to you that way,.
Ah thank you so much! He must have been having a really bad day. I chose you bc I’d worked w/ you before and had a great experience :)
it seems the only bad experiences i have are with the customers that want a answer NOW and with cars as you can see it does not work that way lol
I was delayed a bit. Working again now.I cracked open the central gateway module and what I can see looks ok.Pic
Some of the connectors in the ESP module actually do look a bit corroded. I’m not sure I can get the off....unless perhaps I set the piece in a container with a shallow amount of vinegar to soak?
Thanks!Hi, Lou, I cleaned everything the best I could and reinstalled yesterday. The consumers switch is still off, there are a ton of “fault in CAN Communication errors”, and my engine doesn’t sound right! It sounds like it’s going too fast if that makes sense - like the engines gonna fly right out of the car! I also have transmission codes that I didn’t have before.It’s interesting that I have the fault code that the auxiliary battery is defective or not installed, yet when I look at the BCM’s data stream (as you suggested) it shows the voltage and when it last was charged. The data matches the mileage on the car as far as the last charge goes).BCM pic
as for the engine, im going to assume that any running issue we have is because there is corrosion in the engine module or damge because of it
if you want to se if its causing can codes, disconnect the module and the esp and then run the codes and erase them and run them again.
Ah ok I will do that.About the relay - I believe I saw that yesterday. I pulled one connection to it and it looked ok (no corrosion). Should I just replace the relay with a new one?I’m not sure how that test the relay - other than assuming it’s bad bc of the fault code.
a power and a ground (2 terminals usually smaller) that activate the relay which then allows power to flow from the third terminal to the 4th (usually bigger terminals or wires)
I was hoping to get it back up and running. Unfortunately I can’t get a new car loan right now.I’m in a rental right now and at $600/mo it’s expensive!Of course I realize Mercedes repairs are expensive as well.
I’m in Virginia Beach, VA.Would a code like this one perhaps have been caused when I disconnected the driver side SAM/relay box? I notice it says “stored” only...and I didn’t erase any codes last night...I just ran the scan once.
you will need to get a new engine module from the dealer and have it towed there so they can install it :(
they cannot be installed without programming. unless you can find a mobile mechanic and then purchase a used computer that the mobile mechanic can swap the internals with the cars programming IF he knows how .
do me a favor, if you can cause this is gonna take some time, since you have a account, can you rate me for this one and then well start anew for each issue we attack
Yep. I thought earlier that I should ask if you wanted me to do that!We can break it up into several if need be.
normally i dont ask, but i can see us spending a lot of time together these next few days if not weeks lol
you can request me again at the bottom of our chat and of course put attn Lou P in the first line so no one takes it :)
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