We want to thank all the special people at Hanover Hall who worked so hard to help my husband recover.
Our sincere thanks to Hanover Hall We want to thank all the special people at Hanover Hall who worked so hard to help my husband recover. Check out this story on eveningsun.com: http://evesun.co/1pk7LkX
My husband needed rehab after recent surgery. Two doctors recommended two rehab facilities in the Hanover area, one of which was Hanover Hall.
Because of a recent ad by a distant law firm trying to drum up business, I wanted to let local people know about our very good experience there.
The rehab program and therapists were excellent. The nurses and aides couldn’t have been more helpful.
We want to give credit where it is due and to publicly thank all the special people at Hanover Hall who worked so hard to help my husband recover.
Fast Pass. Avoid waiting lines with this fast check-in ticket. Valid for "One Day Admission" of your choice during 2018 Oktoberfest! Limited Quantity and only available online!
"To avoid long waitng times we have implemented special parking and transportation as well as express lanes for prepaid ticket holders. Buy your tickets now and enjoy this year's Oktoberfest to the fullest! "
The German (actually Bavarian) celebration of beer and good times has gradually caught on in many parts of the world. For the last 45 years the American-German Club of the Palm Beaches hosts its traditional Oktoberfest on the second and third weekend of October.
Yes. However, we suggest you purchase your ticket online for a discount and faster access using the prepaid express line.
Only small, personal bags are permitted; no backpacks, no large bags, no coolers. The organizer will reserve his rights to perform bag checks.
Practical Empathy for Business - A Full-Day Workshop Tickets, Tue, Sep 16, 2014 at 8:30 AM | Eventbrite
There is tremendous power in an organization that can collectively see their customers through a lens of empathy. Empathy has a direct impact on what you create for customers and understanding the “deeper drivers” of customers will equip you with the insight needed to move the needle on your business metrics.
There are two parts to empathy: developing it, then applying it. We’ve constructed a two-part workshop designed to give you the skills required to first harness empathy and then share it with impact.
Many have been taught to collect data in traditional interview formats in which they simply ask a standard list of questions and then compare the answers across multiple people. This is the wrong approach to empathy. To develop empathy, you need to be able to hear participants’ inner reasoning in order to uncover the guiding principles that influence their reactions and behaviors.
This workshop will help you gain confidence with “questionless” listening sessions. You will learn how to:
Fostering empathy, and especially curiosity, for the customer’s experience is just as important as getting the research right. Once you’ve developed empathy with your customers and have a deep understanding of their needs, how do you share this with other people in your organization? Sharing empathy for the customer within your organization can sometimes require a shift in how your organization already thinks about customers. Helping others to empathize with the customer starts by piquing their curiosity about the customer and what it would be like to take a walk in the customers’ shoes.
Improve your presentations by capturing the voice of the customer and drive curiosity for the customer’s experience
Communicate research data and insights in compelling ways through effective storytelling and research artifacts
Apply a research socialization framework to begin to shift how you talk about customer insights within the organization
Indi Young is an expert consultant in empathy research and user experience. She has helped with digital applications, services, process design, and content strategy for organizations around the world. She focuses on helping engineers, designers, writers, and stakeholders tackle the hardest problems by understanding the people they're trying to support.
In 2001, Indi was one of the founders of the user experience agency Adaptive Path which continues to provide leadership for the user experience field. In 2008, Indi authored the first book published by Rosenfeld Media Books with the title, “Mental Models: Aligning Design Strategy with Human Behavior.” The publisher now represents over 20 authors in the field of user experience design. In 2014, Indi is publishing her second book with Rosenfeld Media, titled “Practical Empathy.” She has written articles for several user experience online magazines, and she presents frequently at conferences ranging in topic from user experience to content management.
Brian Winters, Director of User Experience at Manifest Digital in Chicago, has over 15 years developing human-centered designs and UX strategies. He is driven to understand people, their motivations and behaviors to help his clients develop empathy for their customers. Brian is a seasoned user experience practitioner, well versed in all facets of the discipline with experience in a wide range of industries including finance, travel and retail. Brian has been interviewed on several occasions by Forrester analysts, contributing to the inclusion of Manifest Digital as a research source in the following recent Forrester publications: "The Data-Driven Design Revolution" and "Journey Maps: Necessary But Not Sufficient for Running CX Programs" by Tony Costa as well as "Executive Q&A: Customer Experience Rooms" and "Five Steps to Create and Sustain A Customer-Centric Culture" by Samuel Stern.
"THE STAGE" Show is a platform for up-coming artists. A Stage for All Singers, Dancers, Designers and etc .... Anyone who is serious about their craft, come to showcase their gift. This is a great opportunity for Entrepreneurs and Kidpreneurs to network and get their BRAND known. Do not miss out on witnessing the come out of The Next Generation of Artists.