Welcome to the Natural Paint Co website, operated by The Natural Paint Company Ltd and located at www.naturalpaint.co.nz. The following terms and conditions (“Terms”) govern your use of the Site.
By accessing, viewing, or using the content, material, products, or services available on or through the Site, you certify that you have read, understand, and agree to be legally bound by these Terms, as well as our privacy Policy each of which is incorporated by reference as if fully set forth herein. You understand and agree that your use of the Site or any content, material, products or services made available on or through the Site signifies that you fully accept and agree to these Terms of Use.
You can make changes to your personal information on the “My Account” page, by contacting us using the “Contact Us” page on this site, or by calling our free phone number – 0800 472 468
We only email you if you want us to. We do not send unsolicited emails. When you register your email address with us, you can choose not to go on a list to receive email announcements about products, offers and promotions from us.
Every email message we send includes an email address to which you can respond. If at any time you decide you do not want to receive our emails, simply click the ‘unsubscribe’ link at the bottom of the newsletter. If you unsubscribe you will continue to receive emails specifically related to your online orders.
We will deliver the products set out in your order (“products”) almost anywhere in New Zealand. We do not deliver outside New Zealand, however, an overseas order may still be placed with a New Zealand delivery address. Delivery is made by courier.
Delivery is usually the following working day within the South Island and 2-3 working days for North Island.
Please add a further 2-3 working days for rural delivery. All items are sent by Track and Trace Courier. You will be sent an email advising you that your order has been received along with your tracking details.
The anticipated delivery charges (if applicable) will be notified to you when you complete the order. We will notify you if the actual delivery charges are higher than those anticipated, in which case you may cancel the order (or any part of it) prior to delivery and receive a refund (including the applicable delivery charges) in respect of the cancelled order. Please note, our Citrus Thinner is classed as a “Dangerous Good” because of it’s flammability and may take longer to transport around the country.
Please also note that deliveries to the Outer Islands (Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and d’Urville Island) will incur additional costs. Please contact us directly at showroom@naturalpaint.co.nz or 03 343 2121 to find out these rates.
All, Natural Paint Co orders being delivered by couriers should be attempted to be personally delivered to the recipient in accordance with the courier’s standard policy.
We deal with return of product/s on a customer by customer basis. You will need to get in touch with our customer support team directly at showroom@naturalpaint.co.nz or 03 3434 2121 if you wish to return any product/s or discuss and issues with your product/s. Please do not return any product/s prior to discussing with our customer support team and filling out the necessary paper work.
In the unlikely event that your goods arrive damaged and are in an unusable condition, you will need to get in touch with our customer support team immediately at showroom@naturalpaint.co.nz or 03 343 21 21 who will guide you through arranging the replacement of goods. Please note, you will be asked to provide photographic evidence of the damage. This is required for us to liase with the associated courier company. We also require you to not dispose or use any damaged goods as these need to be collected by the delivery courier company to be assessed for damage. Courier companies do not accept lost or damaged goods claims more than 14 days after pickup.
This website (“site”) is operated by Natural Paint Co (referred to on this site as “the Company, “we”, “us” or “our”). Your use of this site is governed by these terms of use. By accessing and browsing this site you agree to be bound by these terms of use. We make this site available to you to in order to provide information about our products and services and enable you to purchase these products and services from us online. By accepting these terms of sale, you confirm your acceptance of the Terms of Use.
Colour options indicated online for colour swatches and test pots are a guide only. The look of our colour range can vary across different computer screens. We recommend viewing these colours on a modern computer screen and using the colour swatches as a guide only. We recommend using physical test pots to confirm your colour choice.
If you wish to link to any part of this site, you must get The Natural Paint Company Ltd prior written consent.
We endeavour to ensure that any content will be current, accurate or complete when you access it. However, we will take steps to correct any error or inaccuracy in any content which is brought to our attention within a reasonable timeframe.
This site may from time to time contain content provided by third parties and links to third party sites. This is provided for your convenience only and we are not responsible for any third-party content on our site or any site to which our site contains links. The inclusion of any such content or link does not imply our endorsement or approval of any linked website or any association with its owners or operators.
You must make your own assessment of the suitability of the content for your own purposes. You are solely responsible for the actions you take in reliance on the content on, or accessed through, this site. We may change the content on this site at any time without prior notice. If you wish to verify any content on this site then you should contact us on:
If the products are subject to the New Zealand Consumer Guarantees Act 1993 (“CGA”), you may have statutory rights and remedies which are not excluded nor limited by the above provisions unless you are acquiring the products for business purposes, in which case all of the above exclusions and limitations will apply and the CGA will not apply.
We may amend these terms of use from time to time without prior notice, so you should check and read these terms of use regularly. By continuing to use this site after any such amendment, you are deemed to have agreed to the amended terms of use.
This site and its content is made available for the purposes of shopping online with Natural Paint Co and providing information about The Natural Paint Company Ltd products.