Standard Chartered Pay (SC Pay) is a new innovative payment with portal to support customers to send and receive funds (HKD to HKD and CNY to CNY) within local banks and Stored Value Facilities (SVF) through their smart phone in a real time, easy and convenient manner in order to accelerate Peer-To-Peer (P2P) and Peer-To-Merchant (P2M) transfer in Hong Kong market.
A Proxy ID is the identifier which may be accepted by HKICL for client registration in the Addressing Service to identify the account of a customer of a Participant such as a Bank or a SVF provider, including the mobile phone number or email address of the retail customer, or FPS identifier of the business customer (Merchant ID).
FPS identifier (Merchant ID) is a unique random number generated by HKICL FPS to be associated with the account of a business customer of a Participant such as a Bank or a SVF provider.
SC Pay is free of charge for both sender and receiver. No fee will be incurred for downloading SC Mobile and using SC Pay. However, data charges from your mobile service provider may apply.
You can send or collect money to a local or international mobile number registered for SC Pay services when your mobile device connects to the internet outside Hong Kong. Data roaming may be required if you select SMS as notification.
A notification will be sent to your registered Proxy ID (mobile number or email address) and your Online Banking Inbox once you have completed the SC Pay registration with our Bank.
My mobile number and/or email address shown on the screen during registration is not correct. How can I update this?
The mobile number and/or email address shown on the screen is from the Bank’s records. To update your mobile number, please click here to download the “Change of Contact
Your mobile number and/or email address will be linked to your bank accounts, so you can send money, receive money and receive notification via SC Pay.
You can only link one eligible Standard Chartered Bank account (listed in Q8) as your source account to each registered Proxy ID (mobile number or email address).
Yes, you can use any valid email address in Bank’s record up to 34 characters to register for SC Pay.
Each registered Proxy ID (mobile number or email address) has a default bank account. When a payer sends money to you, it will be automatically credited to that account, unless the payer specifies the recipient bank. You may see more details on how to send money in Q27.
When a payer sends money to you, it will be automatically credited to your chosen Standard Chartered Bank source account, unless the payer specifies he recipient bank. You may see more details on how to send money in Q27.
Yes, during SC Pay registration, you can review FPS records and remove other bank records linked to that registered Proxy ID (mobile number or email address) if applicable.
You are notified of your registration status via predefined communication channel. Should you have any questions, please contact our Customer Service Hotline at 2886 8868.
Why am I required to verify my mobile number or email address by using a One-Time Password (OTP) during registration?
This is an authentication process to verify customer’s identity prior to service. If your mobile number or email address is used solely by you, simply follow the on-screen instructions to verify it by using OTP that we send you through SMS or email, then continue to register for the service.
You can request another SMS OTP by pressing “Resend Code”. When you are outside Hong Kong, please make sure that your mobile phone connects to roaming network.
If you delete the default bank account which comes from another bank, Standard Chartered Bank will be automatically selected as your default bank account for SC Pay.
Which is my default bank account when I register for FPS services through SC Pay for the first time?
When you register for FPS services the first time, Standard Chartered Bank will be automatically selected as your default bank account for SC Pay.
You will need to register for SC Pay in order to enable fund transfer via your registered Proxy ID (mobile number or email address).
A One-Time Password is only valid for a certain period after it is issued. If your OTP expires, you can request a new one by pressing “Resend Code”.
Select the payee via their registered Proxy ID (mobile number, email address or FPS identifier (Merchant ID))
The payment amount will be debited from your account immediately and the beneficiary will receive the money in real-time, subject to the beneficiary bank’s response time.
For SC pay, you can transfer no more than HKD 10,000 in total per day to any payee who registered for FPS. For local transfer, you can transfer to any registered payee of Standard Chartered Bank up to the limit bound by the bank and your default third party daily transfer limit.
You can transfer in HKD or CNY according to your source account currency. If your source account is a valid Integrated Deposit Account, you may choose either HKD or CNY to transfer in.
No, you can only transfer HKD from and to accounts in HKD; or CNY from and to accounts in CNY. Integrated Deposit Accounts support both HKD and CNY. If your source account does not support the currency that you want to transfer in, you can change your source account.
Yes, but the receiver must register that mobile number for FPS services first and the sender must include “+” and “Country Code” before the receiver’s international mobile number.
Yes, you can send money instantly to any payees who hold other bank accounts or SVF if they have registered for FPS.
You can refer to the remaining transfer limit displayed on the SC Pay Send Money page. Your remaining transfer limit is the transfer limit that you have set for this service minus the total transaction amounts you send on the day. Your limit balance is reset daily. For example, your daily transfer limit is HKD 3,000 and you have sent a friend HKD 100 today. Your remaining transfer limit is HKD 2,900.
If a new bank or Store Value Facilities (SVF) joins FPS services in the future, where can I find it?
When you want to send money to a specified bank or SVF which is a new joiner of FPS, you can find it at the bottom of the payee’s bank list under transfer session via Online Banking and Mobile Banking.
We will never store any information from your contact list. You may see more details on our website under Privacy Policy section.
My payee’s registered Proxy ID (mobile number, email address or FPS identifier (Merchant ID)) links up with several bank accounts. How do I send money to a specific bank account under the same registered Proxy ID?
You can send money to payee’s any accounts connected to FPS. You may see more details on how to send money in Q27.
Ensure that your payee has registered for FPS services with the bank chosen under their registered Proxy ID. Repeated failed attempts on selecting the registered receiving bank may lead to suspension of FPS service.
If you are unsure, simply leave it blank and the money will be sent to payee’s default receiving bank account.
Once you have entered the Proxy ID or selected a payee from your phonebook, you may check the masked name before you confirm the transfer. You can also check your transfer history to verify the masked name and registered Proxy ID (mobile number, email address or FPS identifier (Merchant ID)) of the transaction. You may see more details on how to check your transfer history in Q53.
You need to check and ensure all the transaction information before you send money via SC Pay. Once the transaction is completed, the instruction is irrevocable.
Once you successfully send money via SC Pay, you will receive a customer notification depending on your preferred channel. Transaction records can also be viewed on Online Banking and Mobile Banking. If you do not receive the notification message after sending money via SC Pay, please contact our Customer Service Hotline at 2886 8868 for assistance.
The fund transfer via FPS is instant and the receiver can collect the money immediately if the receiving bank supports instant transfer.
Yes, you will receive a customer notification depending on your preferred channel when a transaction is successfully made.
You can receive money from any FPS registered bank account or licensed Stored Value Facilities upon successful service registration. Simply provide the payer your registered Proxy ID (mobile number or email address) and once they submit the payment via their banks, the amount will be automatically credited to your default bank account.
A SC Pay transaction via Mobile Banking can be identified by the Transaction Code in your passbook. The Code “MDR” indicates an outward payment to other bank while “MCR” refers to an inward payment.
You can review all the transactions made during the last 90 days via Online Banking and Mobile Banking.
You can login to SC Mobile, select “Settings” -> “SC Pay Setting” from the left-hand menu to enter SC Pay Settings page to check your SC Pay transfer limit and which of your accounts is linked to FPS for sending and receiving of money.
Yes, you can login to SC Mobile, and then go to “Settings“ -> “SC Pay Setting” to enter SC Pay Settings page, then click “Transfer Limit” to change the transfer limit for SC Pay. Please note for increase of limit, we will ask for One-Time-Password or SC Mobile Key. Once you make any changes of transfer limit, you will receive an Online Banking Inbox notification and a notification message will be sent to your registered Proxy ID (mobile number or email address).
For your security reason, your transfer limit will be automatically reset to zero if you have not logged into SC Mobile or have not processed any SC Pay transaction during the last 18 months.
Please login Standard Chartered Online Banking or Mobile Banking to increase your transfer limit under Small-value Funds Transfer Limit in order to reactivate your SC Pay service.
Once logged in, you can view and amend your FPS bank records in “Settings“ -> “SC Pay Setting” to enter SC Pay Settings page, then click the Proxy ID to enter “FPS Record Maintenance” to keep or remove your bank records linked to your registered Proxy ID (mobile number or email address). Please note that there must be one default bank under the registered Proxy ID.
Yes, you can and you will receive an Online Banking Inbox notification and a notification message to your registered Proxy ID (mobile number or email address) once you delete the other bank record via SC Mobile.
Yes, you can and you will receive an Online Banking Inbox notification and a notification message to my registered Proxy ID (mobile number or email address) once you delete Standard Chartered Bank FPS record.
If I previously delete the Proxy ID (mobile number or email address), can I reactivate the same one again?
SC Pay is not bound with your mobile device. You can reinstall SC Mobile app in your new mobile device using the registered Proxy ID (mobile number or email address) to continue with the service.
Yes, your transfer history will be available once you login to your SC Mobile with the new mobile device.
Please click here to learn more about the ways to protect your account if you lost the mobile phone. To deactivate SC Pay Service, you can login to Standard Chartered Online Banking or Mobile Banking via another device and reset your Small-value Funds Transfer Limit to HKD 0. If you cannot reach Online Banking or Mobile Banking, please click here to download “Tele-electronic Services – Online Banking Daily Transfer Limits Update Form, complete and return to any of our branches for processing (facsimile copy is not accepted).
I received an SMS message or email from the Bank saying that my SC Pay account is deleted as somebody has registered for my mobile number or email address. What should I do?
It seems that your mobile number or email address has been registered by other Standard Chartered customers. If the mobile number or email address is shared with family members or friends, please advise him or her to update the registered Proxy ID (mobile number or email address) in the Bank’s record. If it is not the case, please contact our Customer Service Hotline at 28868868 for assistance.
Yes, SC Pay is not bound to your mobile device. You can reinstall SC Mobile app in your new mobile device using the registered Proxy ID (mobile number or email address) to continue with the service.
Before any transaction is performed within SC Pay, you’ll be required to login with your SC Mobile username and password or Biometric Authentication. Remember to keep your username and password only to yourself to prevent any unauthorized transactions.
Third Party Fund Transfer (Transfer to Third Party Accounts or Other Local Bank Accounts) Accounts registered by signed requests HKD500,000
The above aggregated Third Party Fund Transfer amount will be subject to a maximum of HKD500,000 daily limit. This amount is shared amongst all Tele-electronic Banking Services (including Standard Chartered Online Banking and Phone Banking)
Overall Limit HKD1,000,000 on aggregate of all Bill Payments, Third Party Fund Transfers and, Telegraphic Transfers
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The aluminum square modular guard system is compatible with other systems, and can overlap to adjust to different lengths. The end toe board will expand to the width you need, and included are mounting bracket bolts. Compatible with greenbull, and other industry standard models.
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