the screens here work pretty well, the real problem is the heavy accents and inexplicably bad mic systems.
HOLY CRAP!!1 I just went to that Wendy's Friday night, and I though "Hmm, this would make a good "This is Broken" entry..."
the speaker systems can often be quite poor. The display in the picture has obviously been urinated upon.
I haven't seen those at Wendy's before, what exactly is their purpose? Do they ever say anything else? Because if they're just telling me how helpful they "might" be, I'd rather they not put anything there in the first place that is so difficult to read.
Manni-They display the order as you recite it... so you order a number 1 and you see everything w/prices as you order it... along with the total.
You know what's also broken about those things? Hardly anybody actually uses them until practically after the order has been finalized, so it's too late to correct any errors you spot.
I feel the same way... in fact- my response above had something similar... but I just made it a seperate topic on my own site if your interested. Click name.
A Jr. Bacon Cheeseburger is $.99. A Jr Hamburger is $.89. I happen to like plain hamburgers with bacon. If I order a Jr Hamburger w/ bacon I am charged $1.29 since they add on 40 cents for bacon. This means I actually have to order a Jr. Bacon Cheseburger, plain, no cheese. 75% of the time it's not made right the first time, but is the only way to get through their pricing system.
Lots of things in Utah are broken. (State motto: Welcome to Utah, now turn back your clock 100 years!)
As an order taker at Wendy's, I can tell you the screen is of no use. Try telling a customer that you are having trouble hearing them, they still leave their noisy diesel trucks running. It's hard to hear the difference between "mayo" and "mato". Then there are the fools who order from the passenger seat. Meanwhile we ring up what we think they said and very few watch the screen to see if we ring in what they said. Thanks for letting me vent.
what's broken is ordering anything other than the spicy chicken from wendy's. Their patty's are pretty nasty, greasier than even McDonalds (if that's even possible)
What kills me about the screens at Wendy's (at least here in Reno) is that they don't actually display your order. What's the point of having them?
As someone who does read the signs I get very annoyed at the order generally not appearing until I'm done, or the ones that can get glared into invisibility.
What's broken is the McDonalds that put a hearing-impaired person on order-taking duty on a decidedly-unclear system. Reasonable accomodation is one thing but she wasn't being able to understand anybody. (The guy in front of me had to pull forward to order, I had to and the guy behind also.)
I've been through ones were the screens display your order as you order it, and I use them and make sure my orders are correct. I have a minor speech impediment that makes it more difficult to convey exactly what I want to strangers, so it is a big help for me and for them, because sometimes I take orders back if they aren't right.
However, with that said, Wendy's here has paid for something that is fundamentally ok in my opinion, but now it is... well... broken. And ones that don't display your order... probably were meant to at one point, then something... broke.
'Mato' is tomato. I like to order burgers with tomato only, and 9/10 times I get mayonnaise only. If you say it slow ("TOO-MAY-TOE"), they think you're getting snotty with them, so I just go inside now. Which isn't too bad, since the fast-food drivethrough concept is just about the laziest thing ever invented. Right up there with the people who can't be bothered with that extra syllable in mayonnaise, even.
I think the reason that the order doesn't usually show up until you're practically done ordering is because they don't enter until then.
It's also probably why so many orders are messed up - can't except someone to remember your order for 30 seconds until they can get to the register.
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