I've only recently started reading a couple of the paranormal themed books & they are sooooo good. (I know I'm behind the times - lol) This one looks like a great read too. :)
Part IV of our MMTREP series is dedicated to Raymond!!! Raymond was the only male rep for EXO's tour (lucky guy ;) ) and he did not disappoint! MMT staff were blown away when we saw the work he put into his submission video. He seemed a little shy and so sweet...we were really looking forward to meeting him in person! Raymond showed up early and we could tell he really took his position seriously--he wanted to do the best he could to document his experience for the fans who voted him as MMTREP for EXO's last stop of the tour. We know you will feel the same when watching his video. See below to find out all about Raymond and watch his video for EXOPLANET #2 – The EXO’luXion – in New Jersey/NewYork!! :D :D
Other groups you like: TWICE, BigBang, Red Velvet, B.A.P., BEAST, F(x), Girls Generation, VIXX, Infinite, TVXQ, The Ark, APINK, BTS, 4Minute
How did you come to know MMT: It was through Facebook. I saw on my newsfeed a post showing MyMusicTaste's (EXOPLANET #2, THE EXO'luXion- in North America) video. That was when I discovered who MMT was and it was great that I discovered it!
tagged with exo, exo america tour, exo north america, exo tour, exoluxion, exoluxion north america, exoluxion usa, exoplanet, mmt, mmtrep, my music taste, mymusictaste, new jersey, new york, nj, nyc, ray, raymond
How to create better customer experience | Career Tips, Job Search Advice, Workplace Issues | Ngcareers Blog
However, I have long thought danger lies in mediocrity because no one remembers mediocre. But this can be overcome, and it starts by getting back to basics and realising the sale doesn’t end when you get the deal.
The point in which you win the deal is when it just begins. If you want to be remembered for being better than the rest, start by delivering better customer experiences.
Listen first: We all want our customers to know we are the authority on all things technology. Our companies have all the certifications and all of the experiences with other customers just like the one you are in front of right now. However, we live in a world of mass customisation, and whether we are talking about your whopper or your car, you want it your way. Well, so do your customers. If you don’t listen to them, you can only deliver it your way, which won’t necessarily be what they want.
Set expectations early and often: I believe the majority of life’s disappointments are founded in improper expectations. Same goes for the integration business. With regards to technology, things don’t always work exactly the way you plan and systems can be flaky for dozens of different reasons. We know this, and I think deep down most of our customers know things will never be smooth sailing. Yet, we plow through the sales process promising rainbows and puppy tales. Then we try and tell customers when we run into the same set of problems, “This is the first time.” Just like what you told your parents the first time they caught you doing… Anyhow, set better expectations and you will probably deliver better results.
Be thorough: Time is money, so we often try to move too quickly through the diligence stage. Quick site survey, nothing out of the ordinary and then, BAM, you get caught off guard to find the ceiling is 30 feet above the grid or you have to run plenum cable. These examples are just a couple of many that can throw a project off course. If you have ever heard the phrase, “Pay now or pay later,” this is exactly what was meant. Any time you cut corners in the early phase, it usually ends up costing you your dividends on the back end.
Ask questions: Don’t wait until the end of the project to find out what the customer is thinking or how they are doing. If the customer doesn’t approach you on regular interaction throughout the project, take the lead and make the request yourself. If throughout the project and the relationship you take the time to make sure that the customer is satisfied and in the know, you will be far more likely to be creating memorable customer experiences.
Relentless commitment to satisfaction: Repeat after me, “Not all projects will go perfectly.” Okay, now that you have acknowledged the complexity of our business, take the next step and remember you can set yourself apart by embracing those complexities. If you have ever heard the expression, “Relationships are built in the foxhole,” then you will know what I mean. But the relentless commitment is how you face problems and challenges in your customer relationship and turn them into customer experience gold.
As the service economy continues to be more and more impacted by the human interactions rather than the products themselves, businesses that set apart their customer experience delivery will win the sprint, the race and the marathon. Focusing on these simple tips is a way to make every interaction between your company and your customers just a little bit better than those with your competition.
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