My sister, who was a guest in my house, was drunk and assaulted me when I asked her to calm down while screaming at her husband. I touched her arm and asked her to please calm down and sit down.
She then hit me, knocking me to the floor, then jumped on top of me and punched me in the face approximately 20 times, causing my nose to bleed, blood to come out of my ear and mouth, severe black eyes and a cracked nose.
I am disabled and she knew that but did not care. My son came home and saw how beat up I was and called the police the next morning. They took my statement and pictures.
My sister had already fled with her husband. Now he is taking her side and saying I pulled her hair for no reason, which is entirely untrue.
She now is calling family members and threatening to file assault charges on me because her hair got pulled (but only after she was on top of me!), threatening to call the IRS to cause me to be audited, and call social security and say I am not disabled (which I have been for 3 years – I have many medical doctors and records that confirmed that before I ever received disability).
She’s just threatening me with all kinds of things so I won’t prosecute her. Now she is saying she is going to the state’s attorney office on Monday to file charges against me because she said her husband is a witness that I pulled her hair for no reason, which is entirely untrue. What can I do in this situation? Thank you.
The first thing that comes to mind is to call your sister and tell her you would like to sit down and speak with her – sister to sister. See if you can work it out. When it comes down to it, you are sisters, and taking legal action should be a last resort.
There is nothing you can legally do to stop her from contacting the IRS, Social Security, or the State’s Attorney. There is also nothing you can do to prevent her husband from testifying against you.
If you can’t work it out with your sister, you can call the local police department and file your own criminal charges against her. Once you do, there is a chance your sister may be arrested. All that will do is further alienate both of you. If that is acceptable to you, then go ahead and file charges against her for the assault and harassment.
I went to the pharmacy to get my one year old son’s prescription. I brought it home and gave him the dosage that was on the bottle. This bottle of medicine was supposed to last him for ten days but the bottle was so small, it was not going to last for four.
I took the bottle back to the pharmacy thinking that all they needed to do was give me more. The tech asked if she can have the bottle back and said the meds were packaged wrong and the dosage was wrong. I gave my one year old son four times the amount he was suppose to have. It was suppose to be 2ml twice a day but they put 2.5 teaspoons twice a day.
Just because the pharmacist made a mistake in filling your son’s prescription doesn’t necessarily mean you have the basis of a personal injury claim. People often think a doctor, pharmacist, or other medical provider who makes a mistake is automatically liable. Some people seem to salivate when they find even the smallest mistake. Their minds immediately go into “Gotcha” mode.
It doesn’t work that way. While doctors and pharmacist have a high medical standard of care, they are human. How would you feel if you were sued each time you made a mistake at your job?
It takes more than a mistake for a medical provider to become liable in a personal injury claim. While there may be no doubt in your son’s case the pharmacist made an error, for the pharmacy to be liable, the dispensing of the wrong dosage of medication must have resulted in injury.
A mistake doesn’t automatically mean the pharmacy is liable. From the facts you present your son did not sustain an injury. To be safe you should have your son medically evaluated. If he did not sustain injury, be thankful he is all right and try to move past this incident. If you want to file a complaint against the pharmacy for the error, you can contact your state’s board of pharmacy.
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You’re about to go on a listing appointment for a multimillion-dollar property. What expectations will the sellers have and how will you meet them?
Most luxury clients expect much more from their agent than just posting pretty pictures of their property on the MLS and on various online sites where you syndicate your listings. What will it take for you to win the listing and get it sold?
Luxury sales were once based on controlling the prospect and expertly telling them what to do. Closing is an essential part of any sales process. Today’s luxury clients are smarter, well researched and tech savvy. They expect to control the process. Your role first and foremost is to provide them with the specific information they will need to make the best decision regarding their sale or purchase.
Going beyond this minimum level of service will require you to do much more. Find out what matters to your client, and structure her customer experience around what matters to her.
For example, many ultrawealthy clients are collectors. If your client collects vintage dolls, spend an hour reading up on this topic. Then, if you are showing this client property, ask questions that focus on how well the rooms where the collectibles will be displayed fit the client’s needs. This type of detailed focus on your client’s personal interests will make you stand out from competitors and earn you plenty of referrals as well.
When it comes to luxury properties, detailed market knowledge is essential. Before you walk into the appointment, create a folder containing interior and exterior pictures from as many of the comparable sales as possible. The best agents can describe these without looking at the comparable sales, but in today’s digital age, there’s no excuse for not having as much supporting documentation as possible.
Your market knowledge must also include information about the history of the area, the people who live there, as well as the various types of construction. It’s also important to have an in-depth knowledge of any notable architects in the area as well as luxury builders.
Many luxury clients rely on their business managers, attorneys or tax advisers when it comes to buying or selling real estate. It’s common for them to meet with their financial adviser rather than dealing with you directly. Consequently, you may be working more with their financial adviser as opposed to your seller or buyer.
When it comes to dealing with financial advisers, most are highly detailed and cautious. This means that you must have justification and documentation for almost everything that you’ll do. On the other hand, don’t be surprised if your self-made-millionaire client personally grills you about the money details, too.
A critical part of this conversation is having mastery of absorption rates. Fannie Mae and Freddie Mac require appraisers to look at absorption rate as one of four components of an inventory analysis. To determine whether conditions in a particular market are improving, stable, or declining, appraisers must look at the total number of comparable sales, absorption rate (sales per month), total number of comparable listings, and months’ supply of homes.
In most cases, using detailed data on absorption rates increases the probability of getting the listing at the right price.
Many agents are eager to demonstrate their real estate expertise. Granted that you should be the expert, but your approach must focus on being a conduit of information to assist your clients in making the best possible decision for them. When you consistently remind both the clients and their financial adviser that it is “their house and their decision,” you will have fewer conflicts with either party.
Remember, there is absolutely no upside in attempting to show that you are smarter than their adviser. Your clients generally have had a relationship of trust with this person long before they started working with you and will probably continue to have that relationship long after your transaction closes.
Many wealthy individuals achieved their wealth by being financially conservative. A great example is the president of Ikea. He still flies coach and takes notes on both sides of the paper as a role model for his employees. These individuals are often active in civic activities. They also enjoy spending as much time with family and friends as possible. In other words, they don’t appear to be “rich.” Money is a detail, not a primary area of focus.
Consequently, avoid dropping names or trying to be something you’re not in terms of your lifestyle. These tactics label you as “not one of us” and will often cause the client to look elsewhere for representation.
Would you like even more best practices for your luxury business? If so, don’t miss part eight of this series.