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February 12, 2025Hartford, CT, United StatesCyber Crimes, Financial Crimes

ICE HSI New England investigation leads to recovery of over $300,000 to victim of a computer support scam

HARTFORD, Conn. — U.S. Immigrations and Customs Enforcement’s Homeland Security Investigations and the U.S. Attorney’s Office for the District of Connecticut announced on Feb. 7 the return of $328,573 to the victim of a computer support scam as the result of an ICE HSI cybercrime investigation.

According to the complaint (3:24cv840), in February 2024, an elderly woman was tricked by a scammer who mimicked Microsoft customer support. The victim transferred approximately $550,000 to the scammers in two wire transfers. Within two days of the transfers, the victim and a family member reported the incident to the Simsbury Police Department, who then partnered with HSI to investigate the crime. Fortunately, one of the wire transfers, in the amount of $221,000, was reversed by the bank and returned to the victim. ICE HSI special agents traced the remaining money, totaling approximately $328,573, and seized it. The U.S. Attorney’s Office then filed a civil asset forfeiture action to forfeit the money to the government, and HSI special agents and the U.S. Attorney’s Office then worked with the Department of Justice’s Money Laundering and Asset Recovery Section to return the money to the victim on Feb. 4, 2025.

“Cyber scams run by foreign malign actors are becoming more common and more sophisticated every day,” said ICE HSI New England Special Agent in Charge Michael J. Krol. “The victim in this case contacted authorities quickly resulting in the recovery of most of her money by the bank and by HSI — a best case scenario and rare result. It is essential for victims of these kinds of cybercrimes to come forward as soon as possible. We want the public to know that help is available and to reach out immediately if they’ve been victimized by international scammers.”

“The U.S. Attorney’s Office is committed to helping victims of crime, and civil asset forfeiture is a powerful tool that allows the government to return money to victims of fraud schemes,” said Acting U.S. Attorney Silverman. “As we continue to pursue criminal prosecution of the individuals responsible for this and other computer crimes, it is equally important to ensure that the government uses all of its tools to minimize, and in this case, undo, the financial impact these crimes have on victims. This case represents the best case scenario, where nearly every dollar taken from the victim was returned to her. While it can be difficult to come forward and admit that you have been victimized by online scammers, know that federal law enforcement and our state and local partners stand ready to help you to the fullest extent possible.”

This case was investigated by ICE HSI New England’s Hartford Resident Agent in Charge office. If you or someone you know is a victim of elder fraud, call the HSI Tip Line at 877-4-HSI-TIP or the National Elder Fraud Hotline at 833-FRAUD-11.

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Updated: 06/13/2025