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The General Manager is the chief executive officer of WMATA and leads all staff except that the General Counsel, Inspector General, and Board Secretary, who report directly to the board. WMATA has a Chief Safety Officer which reports to the general manager. The safety of the system is independently reviewed by the Tri-State Oversight Committee and the National Transportation Safety Board. On March 4, 2010, the Federal Transit Administration issued an Audit of the State Safety Oversight (SSO) program overseeing Metro which criticised the SSO as being underfunded and poorly trained. In response, Virginia, Maryland and the District of Columbia have increased their SSO funding and training for their employees responsible for safety oversight at Metro.
Jackson Graham, a retired general in the Army Corps of Engineers who supervised the planning and initial construction of the Metrorail system, was the first general manager. Graham retired in 1976, and was replaced by Theodore C. Lutz. Richard S. Page, head of the Urban Mass Transportation Administration (the name of the Federal Transit Administration until 1991), took over as general manager of WMATA in 1979. Page resigned in 1983, amid increasing financial difficulties for WMATA. and was replaced by Carmen E. Turner, who served for seven years. Former New York City Transit Authority chief, David L. Gunn, took over as head of WMATA in 1991, followed by Lawrence G. Reuter in 1994, and Richard A. White in 1996.
White led efforts to improve accountability and dialogue with passengers during 2005. This included independent audits, town hall meetings, online chats with White and other management officials, and improved signage in stations. White had three more years in his contract to work for Metro, but had come under fire for mismanagement; however, he was also "widely credited with saving the Metrobus system from collapse and with keeping Metro running during the terrorist attacks of Sept. 11, 2001." Despite these efforts, however, the Board of Directors dismissed White on January 11, 2006. Dan Tangherlini replaced White as interim General Manager, effective February 16, 2006.
Tangherlini was considered a leading candidate for Metro's top job on a permanent basis before he resigned to work as D.C. City Administrator under Mayor Adrian Fenty. On November 6, 2006, Tangherlini was replaced as interim general manager by Jack Requa, Metro's chief bus manager. John B. Catoe Jr., who was previously the Deputy Chief Executive Officer of the Los Angeles County Metropolitan Transportation Authority, became the agency's eighth permanent General Manager on January 25, 2007. He resigned three years later following the deadliest crash in the Metrorail system's history.
On April 3, 2010, the Board of Directors appointed Richard Sarles, former Executive Director of New Jersey Transit, as interim General Manager. Sarles, 65, was offered the position of permanent General Manager but declined the appointment at that time. However, on January 27, 2011, the Board announced that Sarles accepted the position as WMATA's permanent General Manager.
With Sarles' retirement, the post of General Manager was filled by Paul Wiedefeld on November 30, 2015.
On January 18, 2022, WMATA announced that Paul Wiedefeld would be retiring from Metro in 6 months and WMATA's Board Of Directors will be conducting a national search for his replacement.