Giải quyết xung đột
Sách tham khảo

Augsburger, D. (1992). Conflict mediation across cultures. Louisville, Kentucky: Westminster / John Knox Press.
Bannon, I. & Paul Collier (Eds.). (2003). Natural resources and violent conflict: Options and actions. Washington, D.C: The World Bank.
Ury, F. & Rodger Fisher. (1981). Getting to yes: Negotiating agreement without giving in. New York, NY: Penguin Group.
Wilmot, W. & Jouyce Hocker. (2007). Interpersonal conflict. New York, NY: McGraw-Hill Companies.
Bercovitch, Jacob and Jackson, Richard. 2009. Conflict Resolution in the Twenty-first Century: Principles, Methods, and Approaches. Lưu trữ 2010-06-08 tại Wayback Machine University of Michigan Press, Ann Arbor.
de Waal, Frans B. M. and Angeline van Roosmalen. 1979. Reconciliation and consolation among chimpanzees. Behavioral Ecology and Sociobiology 5: 55–66.
de Waal, Frans B. M. 1989. Peacemaking Among Primates. Harvard University Press, Cambridge, MA.
Judge, Peter G.; de Waal, Frans B.M. (1993). “Conflict avoidance among rhesus monkeys: coping with short-term crowding”. Animal Behaviour. 46 (2): 221–232. doi:10.1006/anbe.1993.1184. S2CID 53175846.
Veenema, Hans;  và đồng nghiệp (1994). “Methodological improvements for the study of reconciliation”. Behavioural Processes. 31 (1): 29–38. doi:10.1016/0376-6357(94)90035-3. PMID 24897415. S2CID 25126127.
de Waal, Frans B. M. and Filippo Aureli. 1996. Consolation, reconciliation, and a possible cognitive difference between macaques and chimpanzees. Reaching into thought: The minds of the great apes (Eds. Anne E. Russon, Kim A. Bard, Sue Taylor Parker), Cambridge University Press, New York, NY: 80–110.
Aureli, Filippo (1997). “Post-conflict anxiety in non-human primates: the mediating role of emotion in conflict resolution”. Aggressive Behavior. 23 (5): 315–328. doi:10.1002/(sici)1098-2337(1997)23:5<315::aid-ab2>3.0.co;2-h.
Castles, Duncan L.; Whiten, Andrew (1998). “Post-conflict behaviour of wild olive baboons, I. Reconciliation, redirection, and consolation”. Ethology. 104 (2): 126–147. doi:10.1111/j.1439-0310.1998.tb00057.x.
Aureli, Filippo and Frans B. M. de Waal, eds. 2000. Natural Conflict Resolution. University of California Press, Berkeley, CA.
de Waal, Frans B. M. 2000. Primates––A natural heritage of conflict resolution. Science 289: 586–590.
Hicks, Donna. 2011. Dignity: The Essential Role It Plays in Resolving Conflict. Yale University Press
Silk, Joan B (2002). “The form and function of reconciliation in primates”. Annual Review of Anthropology. 31: 21–44. doi:10.1146/annurev.anthro.31.032902.101743.
Weaver, Ann; de Waal, Frans B. M. (2003). “The mother-offspring relationship as a template in social development: reconciliation in captive brown capuchins (Cebus apella)”. Journal of Comparative Psychology. 117 (1): 101–110. doi:10.1037/0735-7036.117.1.101. PMID 12735370. S2CID 9632420.
Palagi, Elisabetta;  và đồng nghiệp (2004). “Reconciliation and consolation in captive bonobos (Pan paniscus)”. American Journal of Primatology. 62 (1): 15–30. doi:10.1002/ajp.20000. PMID 14752810. S2CID 22452710.
Palagi, Elisabetta;  và đồng nghiệp (2005). “Aggression and reconciliation in two captive groups of Lemur catta”. International Journal of Primatology. 26 (2): 279–294. doi:10.1007/s10764-005-2925-x. S2CID 22639928.
Lorenzen, Michael. 2006. Conflict Resolution and Academic Library Instruction. LOEX Quarterly 33, no. 1/2: 6–9, 11.
Winslade, John & Monk, Gerald. 2000. Narrative Mediation: A New Approach to Conflict Resolution. Jossey-Bass Publishers, San Francisco.
Bar-Siman-Tov, Yaacov (Ed.) (2004). From Conflict Resolution to Reconciliation. Oxford University Press
Tesler, Pauline. 2001, 2008. Collaborative Law: Achieving Effective Resolution in Divorce without Litigation (American Bar Association).
Tesler, Pauline and Thompson, Peggy. 2006. Collaborative Divorce: The Revolutionary New Way to Restructure Your Family, Resolve Legal Issues, and Move On with Your Life (Harper Collins).