הצגה עמוקה ושטחית
הערות שוליים

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1 2 3 4 5  Alicia A. Grandey, When “The Show Must Go On”: Surface Acting and Deep Acting as Determinants of Emotional Exhaustion and Peer-Rated Service Delivery, Academy of Management Journal 46, 2003-02, עמ' 86–96 doi: 10.5465/30040678
↑  Arthur P. Brief, Attitudes In and Around Organizations, SAGE, 1998. (באנגלית)
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1 2 3 4  A. A. Grandey, Emotion regulation in the workplace: a new way to conceptualize emotional labor, Journal of Occupational Health Psychology 5, 2000-1, עמ' 95–110
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