Review (3/5): Won over by customer service and product is actually good
Received eyebrow pen and when opened no piece was on there. Very disappointed.
Follow up, customer service was really great, they got a hold of me immediately and sent me a new one. Once received the replacement I really do love the pen, but for some reason again I had issues with the packaging, the tip got stuck in the top and I couldn’t get it out. I even tried to cut it out but that failed horribly. I immediately emailed customer services and they offered me a refund and another pen. I do think that the product is really good, just have to fix the small problems that will prevent people from returning. If my next one works well and have no defects I will purchase more. The quality of the pen is nice and better than ones I’ve previously have used!!