Review (1/5): Worst henna experience I've had
I did a lot of research to find a new henna provider after my old one stopped carrying it. Henna Hut had a lot of positive comments and seemed to carry a quality product. I've been using henna/indigo on and off for years, and have always loved my results. Usually I used a kit which had pre-combined henna and indigo for the dark brown to dark auburn shade I prefer. Just mixed it up with hot water, allowed to sit for a few, applied, wrapped my hair in plastic and left on for 2 1/2 to 3 hours. It covered my small amount of gray with red highlights and my hair was soft and shiny.
When I bought separate indigo and henna packets from Henna Hut, I followed their instructions. I used very warm water, mixed the appropriate amounts of henna and indigo together, applied to my hair, left it on for about an hour and a half, and rinsed out. I must wash my hair lightly after using henna or my scalp gets irritated. This has never been an issue with other henna preparations.
Well, I got dark coloring from the indigo, but no red at all. As a result, none of my gray went away. The grays that usually turned into red highlights stayed gray. The rest of my hair was nearly black. I didn't mind the darker color, but no gray coverage was annoying. Then the entire texture of my hair changed. My hair is usually very fine and soft. Now it's rougher, drier, and easily tangles and breaks. Even my hairdresser noticed the difference. After doing some more research, I came to the conclusion that at least some of the problem is that henna apparently "activates" slower than indigo. I needed to do what I used to do, and leave the whole thing on for another hour or more, or I needed to mix the henna portion sooner and let it sit. Henna Hut does not tell you this. Also, I have no idea why the indigo seems to have damaged my hair. This has never happened before.
Henna Hut does not allow you to email them and ask questions. You have to join their "henna community" and ask your questions in their forum. So I explained all this there. The "Admin" person simply asked what my order number was in response. I had no idea, but I gave them my name and the bar code numbers on the backs of the henna and indigo packets. Since then, every time I try to log on to the "community" my browser hangs up and I can't access it. I looked for my question on their forum without logging in, and it's not there. It's like they don't keep posts that look bad for them on the forum.
My confidence in this company has plummeted. I have two more packages of henna and 4 more packages of indigo that I'm now afraid to use. Do not trust this company.