Review (5/5): Franklin General  Store Stand by Their  Reputation
I made a mistake in the reason for returning a product. There was nothing wrong with the product; the color was off on the screen shot. But the product was not defective. In fact, it was a wig of very good quality. Raya, a perceptive Agent, very nicely raised a question about my selection for return, I was surprised because that was not my intention. Raya offered a wig that we thought might be closer to the color I wanted but it didn't work out. The main point is that Franklin General was very gracious, lived
up to their reputation , accepted the return, and has promised to refund my payment. Based on that criteria, I will continue to do business with them.