Review (5/5): Excellent buy - so I bought another
What happens when everything goes perfectly - is one thing. The measure of customer service is how things are handled when things are not perfect. It takes one phone call and if there is a problem with an item - it is handled. I am very happy with the customer service this company offers. I had a couple of very small issues with this item and they were taken care of immediately. I purchased one for myself a couple of years ago (which I am still using) and had an issue with a defective bulb - I received replacements in a few days. Recently, I purchased one of these for my son in another state - he had an issue with one of the steel cages and it was replaced in a couple of days, then there was an issue with one bulb - so they sent two good bulbs right away. Let's face it, things are things and humans are humans.... things go wrong. What measures a company is how it's handled when something goes wrong and this company gets an A+.