Review (4/5): Great customer service!
There was a problem with my first order and I received a refund from Amazon. When I got a follow-up email from Lifestance I told them about it and they immediately made arrangements to send me a replacement item at no charge; great customer service! The item itself is pretty good and very convenient to take when traveling but it is not as comfortable as my microwaveable eye mask. Still, this will be incredibly convenient when I stay at hotels.