Review (5/5): Beautiful brushes and excellent customer service when things go wrong!
I love Bella and Bear products. The brushes I received are of wonderful quality. The fact that I only received 11/15 of the brushes makes me pretty upset.
The panel that flips had zero brushes in the back 4 slots. After reading through the pamphlet that came with it I found that I was in fact missing 4 brushes.
I don't want to return the product because I ordered 5 items at a time to receive a 25% discount. I only ordered the other 4 items because of the discount. I don't want to go through all the hassle because the product didn't arrive to me as advertised.
I have contacted the seller asking if they can send me the missing brushes separately so I don't have deal with all the nonsense. Plus I would like to use my brushes, but if I need to return all of my products I don't want to ruin them.
I will update my review with the outcome.
Update: Kelly from KPMarketing got back to me in a very timely manner. I was impressed by how quickly they worked to resolve the issue. They sent me a new set immediately. Unfortunately, the new set had been lost in the mail. I messaged them asking when it would arrive, and they informed me that it should have already arrived. They opened an "investigation" and sent me a new set for a final time and the brushes were finally all there.
My experience wasn't super amazing, but things happen and these brushes are pretty darn great and the customer service from this seller is excellent.