Review (5/5): Excellent customer service from Nibco!
My first one arrived with a lid that didn't fit properly. It was squashed down in one corner. It had been packed in a lightly padded envelope, and probably got squished in transit. It still functioned (the lid is not liquid tight by design, and doesn't need to be), and I could not be bothered to return it. A few days later, I got an email from Nibco, asking if I was satisfied with my purchase. I told them about the lid. The representative responded promptly that they would send me a new unit and I didn't need to send the defective one back. I just got the new one in a box, and it's in perfect condition. Excellent customer service. I use it for my night guard bath, and it works very well. The basket makes it very easy to drain and rinse.