Review (1/5): Company Makes You Give 5 Stars to Get Replacement
Initial Review- I really wanted to like these extensions. I have been a hair extension user for over two years. I am experienced in taking good care of my extensions. My favorite extension company recently raised their prices. I found these, LaaVoo, while looking for a similar but lower priced product. I was pleased with the quality of the hair when it arrived. The hair is real as described and the color was exactly what I wanted. The product arrived the 15th and 16th of September. I installed it on Saturday, September 18th. Installation went well. The first two weeks after installation everything was perfect. A little after 2 weeks I began to loose strands. The bonded tips (glue) were falling apart, the strand would fall out leaving the installation bead and the strand wire tip in my natural hair. I had half a pack left from my initial installation and I replaced the fallen strands with new ones. It has been approximately 6 weeks now and I have been replacing strands almost daily. More need replacing the more time goes by. I am very disappointed in how the product has held up. Other products have lasted me 3-4 months! I contacted LaaVoo Service Team using the information listed on their business card inside the product box. I explained the issue and they directed me back to amazon as that is where I bought them. The return window just closed and amazon can no longer help me. I am not happy and will not be purchasing again. If you want temporary extensions, these will do fine. If you're looking for a long lasting (3 months) quality product, this is not for you. (photo shows bonded tips that fell apart)
12/05/21 Update- Within a day or two of my initial review, I was contacted via amazon message service by the company. Remember, I initially contacted them for help and they denied me. The representative stated that they were eager to help but to do so I would need to email them using my private email. Very sneaky. This way amazon would not see that there are conditions of their "help". You must change your low rating to 5 stars and then you will get your replacement. I have saved all my emails from them in order to prove my statement. I had bought 3 packs, they sent me 1 replacement pack and 2 sets of mink eyelashes which I had said I didnt want. I used the replacement pack to replace the strands that fell out each week. The strand bonds continued to deteriorate and fall apart leaving the metal tip and bead in my hair after 2-3 weeks. I remain steadfast in my initial review. The hair seems to be of good quality, but the bonds do not last more than 3 weeks. I have followed all care instructions and use quality products to care for my extensions. I am an experienced extension user. I have gone back to my original more expensive brand as they last 3-4 months with proper care. I cannot in good conscience leave the 5 star rating I was coerced into providing. The product does not deserve it. The practice of making one change their rating to get replacements is shady and misguiding. Yes, I got a replacement pack, but it was of the same poor quality as my initial order. Shame shame.