Review (1/5): Quality, Craftsmanship and Customer Service Matter to Customers
There is so much I want to say about my encounter with this seller it could take up too many pages. As you can see from the photo this Lace Front wig is nothing like depicted on the website and I purchased three. I was shocked by what I saw and immediately requested a return. I've worn wigs and extensions for over thirty years and provided them to clients who have undergone hair loss for various medical reasons. There was no way, I could see a way to style this for a client. I received an approval for my request to return. I stated the "poor craftsmanship and the fact that is was not as depicted on the website was an issue. My problem began when I saw that the return label the seller gave me was to China. Making me the customer ,pay for "International" shipping. It's important to know that you will run into customs problems and may not be able to return problems purchased from oversees. The seller knew this thus, being able to keep my money. Keep in mind a seller should have a US postal address for returns. I am a long time Amazon customer and was informed of this years back. I felt that the seller may not have been happy with my reason for return but as you can see it was accurate. Be diligent and don't give up. I have gone back and forth with the seller to get my monies refunded. Finally I was able to work Amazon to obtain a US address for the seller. Again I was charged for postage and I paid sending everything back in the original packaging. I documented everything and sent my package Priority Mail 3 day with return receipt. The seller was not easy to work with. They did not make an effort to look for my package when it did arrive and I had to constantly contact Amazon . I have to believe it was a bit of retaliation because of my opinion of their product. The bigger part of the issue is the extremely poor customer service. I was not ready to give away over three hundred dollars and it seemed that they didn't exactly want to return it. In my opinion I think Amazon should take a closer look at this seller and their products. I purchased a closure that was not real human hair and upon lightening it, it turned a horrible burgundy color. This is a tell tell sign that the hair is not authentic. It is some type of blend. If you don't plan on lightening or coloring this hair ,whether it is a wig, extensions or closure then your fine but if you do want to do these things be aware you will be disappointed. I felt it was important to write this review for the customers who give away their hard earned money and expect a quality product and good customer service. I feel there are more disappointed customers out there. I hope this serves as a confirmation for them. I really hope Amazon takes another look at this seller and their business practices. For their part Amazon customer service and claims department were absolutely wonderful and I really appreciate all of the folks that helped me resolve this issue. Customer service DOES matter to customers. Thank you!!