Review (3/5): Enhanced payroll problems
As with most negative reviews, intuit has a problem updating your payroll after buying the new program with enhanced payroll. I received it on Wednesday, uploaded program no problem. I called Thursday night to change payroll subscription. Went through hole process that took 45 minutes on the phone. I then ran payroll. Everything worked except I was omitted from employee section. Had to renter my stuff. No big deal. Now keep in mind I did all of this to avoid being charged $442 for Intuit’s payroll for the year. So jump ahead to Saturday. I receive an email from intuit thanking me for my $442 payment. Why is this such a challenge for them. I try to call and waste more time on the phone but they aren’t there on weekends. So now will have to deal with their stupidity next week. Am considering using a different payroll service next year. I never review purchases, but this ones just gets me. Beware.