Review (5/5): We have a Love/Hate relationship as of now!
This steamer is AWESOME my hair loves it! The features are great the quality is good. I seen many steamers that were price really high and I found a really great deal on this steamer. The dome is really big and the nape of my hair also get steamed which is a plus. I don't have to change postions just so my entire head get the full use and I love that. The company shipped really fast as well.... FOLLOW UP!! 01/21/2012 OMG! Where do I start, I was in love with this Hair steamer untill it begin to smoke and shut off on me. The plastic cup that holds the water has melted on the side Im not sure what went wrong today but this is crazy. It started off perfect and now I am wondering what went wrong I contacted the company via email lets see how this goes....I will keep this matter updated **UPDATE** 01/29/2011)I contact the company via email they did respond back in a day or two with the wrong number for me to call but when I sent a second email they provided the correct contact info. On 01/23/2012 I spoke to a nice guy in customer service who informed me my warranty had ended and there was nothing he could do for me. I explained to him very calmly how this steamer went south on me, and I am not the only customer having issues with this model. Well I made my point clear, stood firm and he offered to send me a refurb model free of charge. The re-ship was very speedy it arrive just a few days later and it seems to be working better than the new one I purchase back in Sept.2011 It takes sometime to heat up just using the 400 wats but thats ok I will never use both as I agree with another review its just to much power and this may cause your steamer to smoke or overheat and shutoff. Im not sure how long this one will last but I will enjoy it while its working now....On my way to deep condition:))