Review (4/5): Good product, AWFUL packaging
I’ve been using this product on my natural hair for over a year now with good results. It performs better than most in taming my coarser grays and leaves my hair feeling softer overall without being heavy. The scent is pleasant and the pump dispenser works well. My only complaint is with Amazon’s packaging. My last order arrived with the shampoo fully open and the contents spilled throughout. After initiating a return, I was told to send the products back through my local UPS and a replacement would be sent. The replacement arrived today, with BOTH bottles open and another mess to contend with. I’m sure the guy at the UPS Store will be thrilled to see me walk in again with another leaky mess, not to mention the hassle of having to drive it there. Given the $72 price tag, and the fact that other reviews mention the same issue, you would think Amazon would take added measures when packaging these items for shipping. I probably will not order these products through Amazon again.