Review (2/5): CHAIR WOULD NOT STAY UP
The merchant refused to replace the stool, but they offered to send a replacement part, which we did install. My husband is in the office furniture Mfg business as an installer with 20 yrs experience so he is knowledgeable. The part- the hydraulic support also fell down almost the whole way to the floor! We called and they refused to send a replacement; they stated WE had to pay for shipment to Calif to have it REPAIRED!! We are in PA; and I felt it was unfair due to the fact we did try to work with our existing stool. POOR CUSTOMER SERVICE AND THESE PEOPLE DO NOT STAND BEHIND THEIR PRODUCT!