Review (5/5): Great product but terrible, extremely greedy, marketing policy for loyal customers.
Quickbooks is a very good product that is extremely user friendly. Drawbacks are all Intuit marketing related, not product related. I have used these product for more than 20 years and cannot emphasize enough my frustration with the comapany. If you plan to use the payroll product, you must sign up for auto renewal, which normally would be fine, but Intuit will charge you more than $100 over the Amazon price to renew. The Amazon product not only includes the new year payroll product, but also the new version of the Quickbooks software which Intuit would charge an additional $200+ (Intuit obsoletes the Quickbooks software every 3 or 4 years). I also do not like Intuit’s practice of charging $2 for every paycheck created beyond the ONE free one they include. The process to buy and use Amazons product instead of auto-renewing theirs is also horribly cumbersome. You must first cancel the auto renew, which can’t be done online. They make you call by phone and deal with a rep to cancel. In past years this took a long time, sometimes over an hour on hold. This year, it was fairly quick, but still an unnecessary pain. After your done cancelling, you must call BY PHONE again to activate the new amazon product. If there was an equal, or better product, I would immediately switch