Review (5/5): Great razor,great company!
I am a woman with facial hair. I have used mostly electric razors of many kinds to avoid the nicks I sometimes got with non-electric shavers. I bought the Arcitec about 2 years ago,and it DID give me the closest shave I ever got from an electric,with less irritation.SOOOO smooth and comfortable. I just cleaned my face with a cotton ball or two and witch hazel,and that was enough to prepare my skin for shaving. The shape made it very comfortable to hold,and gave excellent control. It was very well made,and looked it. I traveled on airlines with it twice,using the included hard travel case/recharger,and it came through it perfectly. I only shave 3 times a week,so the blades lasted over a year.And since it was the most expensive razor I ever bought,I read and followed the owner's manual very closely and took very good care of it.
Suddenly,though,the battery wouldn't stay charged. I had to fully charge it to use it,and if I left the Arcitec off the charger,the battery drained itself dead. I had lost the receipt. I went on the company website and did the online chat with a service representative. The representative was very polite and helpful,and I explained the problem,and admitted to having lost the receipt,and he STILL said that they're replace it right away,if I would agree to send the broken one to them promptly,postage prepaid by THEM. The new razor arrived in a sealed new package,like they have at the store,and they also sent a postage paid label,and instructions to send the old razor and all accessories and a copy of the invoice in the box the new one came in,and I could then just put it in any UPS drop box to mail it.
I would buy Norelco again,ANYTIME!