Review (4/5): Replaced old dead Sonicare w/this one.
EDIT Nov 2012. Praise for Phillips. I lost the battery compartment cover without which the item is useless. I called hoping I could order a spare parts replacement. I don't expect a warranty to cover my stupidity.
As a courtesy they are sending me a brand new unit, no charge,I even get a new brush head in the package.
I can't tell you how much I value this level of Customer Service. Please buy their products (no I'm not a shill, just a very satisfied customer).
Worst case, there is the 2 year warranty.