Review (4/5): good customer service
*UPDATE*:
The seller did respond to my review by replacing my item. excellent customer service no doubt. The second product is notably better than the first, just know that the light wattage is less than the salon lights so it takes just a little longer :) overall, good product.
Definitely not like the ones in the salon. I sat with one hand in there for 20-30 min just waiting for it to get warm or feel like it was doing something...anything. I'm not so sure it even works. And mine sounds like it has a loose piece rattling around inside.