Review (1/5): Second Order Still Not Right
I ordered this item back in May - it's a couple days before July now, and I still don't have it. They sent me the base model, even though I bought it as a deal of the day advertising the DLX model. When I returned it, and asked for the model I had actually ordered, it took 6 weeks for them to replace it - with the SAME base model. Seriously. I just got it 2 days ago. When I emailed to ask them once again to give me the DLX model, they emailed me back and said sorry for the mix-up, but it would just happen again, so instead of sending me the right one, they cancelled my order. I can't help but think this attitude proves that this is a bait-and-switch situation. I'm not saying that the base model isn't a great toothbrush - it might be - but if I buy the DLX model, I WANT the DLX model! Be warned that you might not get it if you order it - I read some reviews that said this might happen, but stupidly didn't think that it would happen to me because I've had pretty good luck with Amazon until now.