Review (2/5): It’s faulty. Do NOT purchase.
I did not purchase this on Amazon, but I think before anyone were to pay $129 plus tax, it’s important to be aware that this is a faulty model.
I purchased “Annette’s Pro Kit” through the fantastic collaboration between Beachwaver and Support Creatives. It featured both the S.75 Dual Voltage and the S1.25 Dual Voltage curling irons. The S1.25... It works beautifully!!!! Unfortunately I have not had the same experience with this, the S.75 model. Straight out of the package, the grip clamp doesn’t line up properly when you press the “home” button. It’s noticeably off-centered.
I emailed Support Creatives (who I purchased the kit through). They reached out to the customer care team at Beachwaver who immediately mailed out a replacement for me. All of this happened in less than 24 hrs from my initial email to Support Creatives. I was also told that I did not need to worry about sending back the faulty curling iron. I was beyond impressed with every single step they took to make sure that I had a quality product in my hands.
HOWEVER, upon receiving the replacement curling iron, I immediately tested it out to see if it would have the same issue. It did. Not only was the grip clamp of the new curling iron off-centered when you press the “home” button, but it was even further off than the other one. It also sounds like it needs to be oiled because it makes a slightly grinding noise.
I am so disappointed. I gave one star for the concept of the product because I genuinely adore the S1.25 model (which works with such ease). I gave another star for the stellar Beachwaver customer care team. They go well above and beyond what most customer service teams offer. I couldn’t be more impressed with them.
I cannot adequately express how much I wish that either of the two S.75 models that I received would work as they are supposed to. If they did, I would have without a doubt given a 5-star rating.