Review (5/5): Yes, I would buy this again.
I'm a prime member & last week I ordered this product knowing that I could return it if I was not satisfied. I was extremely disappointed when it came to me straight out of the box broken. (small roller was broken.) Instead of going through Amazon, I decided to take pictures of the jade roller and sent it by email to the company explaining the issue.
The customer service representative contacted me within the hour and almost immediately after receiving the first reply, I received a message saying they shipped out a replacement & told me not to worry about shipping the broken product back to them. They were super friendly and very appreciative of my contacting them first, so they could help resolve this issue and to ensure that I was happy with their product. Two days after (yesterday) I received the replacement, plus they sent me a second jade roller as a bonus.
Each new roller is well made and easy to use. The weight is perfect. Not too light, not too heavy. The stones stay cool to the touch and only get warm after using it longer than 10 minutes. But, it cools down after a few minutes of non use. I've never put it in the freezer, because I didn't feel the need to.
I'm even more excited about this product, because of the care they took in responding to my complaint and the degree they went to in order for me, their customer, to enjoy their roller.
As far as use & noticing a difference, that is yet to be determined. I can say that while using it I'm a lot more relaxed and I love the cool feeling on my face & neck.
Thank you! 💙