Review (5/5): Superior Customer Service
I had purchased a gaming chair from Brandline and we had one of the parts to break.
I reached out to their customer service team and sent them a copy of the item that we needed replaced. They responded to me almost immediately and asked that I send a few pictures.
Within a matter of days we received the replacement part. Their customer service team has always provided excellent customer service as this is the second time I had to replace a part.
My son owns his chair and he’s pretty rough on it so I do expect things to break, due to wear and tear. The chair is over two years old . He loves it!!
However, what I enjoy the most is how Brandline is quick to address any concerns that I have.
Thank you again and I would like to give a shout out to Kelly in Customer Service who stayed on top of this the entire time.
Once again, excellent and superior customer service.