Review (1/5): QZY Direct Store Stands Behind Their Product, but the product is a LEMON!
UPDATE NOVEMBER 30, 2022: The original shaver began failing in May, less than 3 months after original purchase. QZY sent me a new replacement - their customer service was very impressive. Unfortunately, both the original and the replacement have now failed. Battery failure in both cases. Customer service can only do so much to compensate for a poor product, which this shaver is. Not worth the trouble.
My shaver shaves well, is easy to hold and is easy to clean. Unfortunately, the battery began to fail after just over 90 days - battery life declined rapidly, not close to the indicated 99 minutes. I contacted Amazon, who put me in touch with QZY Direct Store. QZY Direct Store responded quickly to my request for warranty replacement and once we established an understanding of the issue, they were very quick to offer and ship a new shaver as a warranty replacement. All communications were customer-focused, convincing me that their only goal was to make me a happy customer, which I am! It's easy to give good service when everything works. It's when something doesn't work that those who are truly committed to their customers rise above those who aren't. QZY Direct Store demonstrated to me that they are among those truly committed to their customers. Well done!