Review (1/5): were great, not anymore. very disappointed
**UPDATED REVIEW****
My initial review was for my first purchase of this hair, the company USED to be honest and very friendly and helpful. I don’t know why but the first ones I bought they sent me nice thick extensions like they advertise so I felt safe in purchasing more, Big mistake! They sent me horrible hair, very brittle and thin, did not seem like cuticle remy, due to extreme tangles despite my using sulfate free shampoo, morrocainoil conditioners and oil on them. I wrote the company and they said they would replace them, they took several weeks to do so and I received super thin extensions! It would take 10 packs of hair like this to even be able to blend it. The hair seems nicer than the original but so thin it’s unusable. I was just getting ready to order longer extensions from them too but not now. I guess I need to find a new place to buy from. They were a great company but something is different now so be careful purchasing.
I first want to say the customer service of this company is top notch! They answered all my silly questions and made things right when there was a mess up with my order. The hair quality is very high, the cuticle seems to be in the same direction so the hair doesn't matte or tangle up easily. I ordered color #60 and it is a bit warmer than I was expecting so I toned them using Redken Shades EQ in colors 9p 9v and crystal clear. Processed them for about 5-8 mins and they are the perfect "frozen" platinum blonde. I could not be happier! I have already told all my friends about this company!