Review (2/5): Have Written Vendor and Now Posting this Review:  No Product Instructions for a skin product.  Wrote them but no response.
I have no idea whether this product works, but that's only the part of the reason why I am giving this only 2 stars.
I'm an older guy who still has bad acne scars from my teens and 20s. The prospect of owning a product that might help make some of those scars less visible was appealing, thus I purchased it.
It came well-packaged - but with no instructions. Other than deodorant and cologne, some men might buy moisturizer, but most don't know facial products as well as women know theirs. I'd already received a "Did you receive our product?" email, and I decided to respond. I informed the vendor that I did receive the product - but knew nothing about how to apply it. I asked whether only a drop was needed and spread around, or if a greater amount should be applied. I asked about "How much should I apply - liberally, or just a small drop? ...Leave on the surface of the skin, or rub it in? Use once a day, or more than that? ....if so, Should I wash my face before applying a second application?" I actually apologize in the email for asking these questions, but expressed that I wanted to do everything possible in hopes the product would work.
That was on 12/26/2016. On 1/3/2016, I contacted Amazon Customer Service to indicate I had not received a response. They wrote a second follow-up letter, and told me to give it 2 business days. As I write this review, it is now January 9th, and I've received 2 more follow-up "Are you liking our product?" emails, including one which assured me that if I had any questions to simply get a hold of them.
Today I called Amazon Customer Service again. They suggested I post a review which might catch the attention of the vendor. Considering their email said I simply had to get a hold of them, I'm appealing to New York Laboratories to get in touch with me via the emails which even Amazon has copies of, or post something and tell me where it is - but selling something applied externally to the skin without specific directions is not a respectable practice.
Here is what is posted on Amazon for this product:
About the Product
New York Laboratories Acne Scar removal Cream formulated with EGF Peptide-Cytoknol® revitalizes, promotes skin repair, smooths acne scars, fine lines and wrinkles while soothes and moisturizes
Cytokinol® - Stimulates inter-cellular communication, restores optimal cytokine balance for proper skin metabolism and repair, strong epidermal repairing effect, soothing, anti-inflammatory
SAFETY WARNING: For external use only. Rub a very small amount on the inside of your elbow area to test for any allergic reaction before use. Avoid contact with eyes, keep out of the reach of children. If pregnant, consult with your health care provider before use.
rh-Oligopeptide-1 (EGF) - Peptide, helps accelerate the growth of epidermal cells, reduce wrinkles and assist in wound healing. Adaptonyl® (Withania Somnifera (Indian Ginseng) Root Extract) - Regenerates cells stressed by external conditions, inhibits MMP activity, reinforces skin protective systems, restructures and promotes repair of skin barrier function, contributes to cutaneous homeostasis
Purchase with complete peace of mind, we are confident we have developed the absolute best Acne Scar Cream in the market. If you are not completely satisfied with New York Laboratories Acne Scar Cream, we will refund your entire purchase.
New York Laboratories: I request that you provide specific details about the product use of Scar Removal Cream.
Thank you.