Review (5/5): A++ Customer Service
I have owned this razor for about 2 years. This thing holds a charge like no other product I have ever owned. I think I must charge this razor maybe once a month or every 3 weeks - and I use it daily.
However - the other day the razor stopped taking a charge. The lights would not light up, and when they did - the "full" indicator would not light up. I figured that the "full" light may be broken... but after a couple of days the razor died and the charge light stopped lighting up.
So I called Customer Service - A recording comes on and says do you want to make a purchase or say "other." I say "other" and in 20 seconds an ONSHORE CSR answers - asks me 5 or so questions - when you bought it, how you use it, when you charge it, etc.
Then she says a new razor will be sent out to me - and Fexex labels will be included to send my old one back. WOW!! It was that easy - No Hassle, no RA#, No send it to a repair facility with a check, no refurb!
Great Razor and A+ customer service - you get what you pay for.