Review (5/5): Reliable product from a great company!
I came to Amazon looking for a replacement comb for this trimmer. No fault of Remington, my trimmer is 3+ years old and has suffered more than one drop to the floor. The adjustable comb isn't made of titanium and you can expect to eventually break anything that is small and made of plastic.
A Remington rep saw my inquiry and asked me to contact them at the customer support email. I sent them an email and they called me the next day. After providing basic information, my rep said he would send me a replacement for free. The replacement arrived today ( 06/02/22 ) and not only did he send me the comb, he sent 2 other models just to make sure that I would have the right one for my trimmer. I don't know about you, but where I come from that's called "excellent customer service".
The CEO of Remington used to do a lot of commercials for the company and his famous tag line was, "I liked it so much, I bought the company"( ! ) He was an old school American entrepreneur who understood how valuable happy customers and word of mouth were to attaining and keeping success. It's good to see that his way of doing business lives on at Remington.
My trimmer is 3 years old. Remington was under ZERO obligation to do what they did for me. And yet, they did. If you have an issue with the product or ANY product, take the time to reach out to the company. Put the ball in THEIR court and give them a chance to make things right.
Thanks,
-J.