Review (3/5): Maybe a little harsh...
My previous review was pretty scathing, so I'm going to revise it a bit here.
1) It's still true - after 4 applications, I've gotten nowhere with the Bare Balm as far as removing pubic hair. Interestingly enough, I accidentally removed some of my leg hair with the product in the process of working on the package. So the stuff does work, just not if you've got heavy, coarse hair down there.
2) Customer service did finally get back to me - apparently there was a breakdown of sorts delivering the message through the Amazon system. We're resolving the issue now, and their folks are quite personable once you get to talk to them a bit.
3) The Calm Balm is still a nice product, not a bad moisturizing cream at all.
Short version: Don't buy this if you have very coarse hair down there - it won't work, period.