Review (5/5): Great customer service!
[[VIDEOID:64f33f3faedf2b4f07d181b2c211a1e9]] So I just got this and may update later.
First off, seller tried to send first class (which is under a pound), this was marked 4 lbs. I’m glad the post office didn’t hold it or penalize Me at least.
First impression, love the heart. Very surprised that so much quality went into that and then the interior was just so cheap. Stacked nozzles that don’t stay together, a base that isn’t secure, and not a snug fit: one cat outburst and this things caput! Inside is a small container but it lasted a few hours more than I expected, although with the one hole, you can’t tell that you’re even diffusing anything unless you use a whole bottle of oil. It’s just too little being dispersed which is probably why it lasts longer. I like the concept, even my kids said it was cool, but def needs better construction to stabilize and make max use of the product.
Update- I took the extenders off and just use the base and it disperses the smell much better. It also lasted about twelve hours which was surprising for such a small vessel. I’m still taking off a Star bc of the cheap base. For the heart quality, there needs to be something not only more aesthetically pleasing but safer.
Update -3 weeks later and it no longer works. We aren’t sure if it’s the base or the cord. We tried everything in our end w sev outlets and USB boxes so we know it’s not ours. Asking company to send a new cord. I really don’t want to return it but I bought it for use, not decoration..
I emailed the seller and they had us ship back the base-they refunded postage and we had a new base in less than a week. Very pleased with the quick turn around and help I received.