Review (4/5): EXCELLENT customer service!
1/9/2019 UPDATE
EXCELLENT customer service!! This company read my review and contacted me through email to apologize and gave me a complete refund without even asking me to return the product!! This is unheard of! Kudos to HeyBeauty and I wish you much success.
This is a nice eyebrow pencil, but I already had nice eyebrow pencils. I bought this brand because it claims to be waterproof, smudge proof, and good for 24 hours. Nope. NOT the least bit smudge proof. NOT waterproof. I applied the pencil before a party, and when I got home I was embarrassed to see a streak where the pencil came off at the nose end of my brow, where I had apparently rubbed or scratched my eye. I do add about 1/4” length to my brows in that area, and had hoped the smudge proof wouldn’t wipe off easily. Disappointing.