Review (2/5): Upgrading Payroll Desktop is a nightmare
This is the best price for the desktop software and desktop payroll (for one year). And, its great software once you get it working! But after one year, you will get a message from QB telling you to pay four-hundred bucks for the next year's payroll, which is crazy. SO I bought the next years bundle of desktop&payroll from Amzn for about half that cost. The desktop upgrade from 2018 to 2019 went easy. But the payroll upgrade that came with the bundle was a nightmare to get working, and still continues to be even after many calls to their tech support, which is next to impossible to find a phone number for them, even though they say you get a year of payroll support. HA, try and use it... lots of people documenting how to deal with issues on the QB web sites, but when none of that works and you just need to talk with them, good luck. I have an error message that specifically says, contact their tech support to resolve it. But no phone number of link to contact them. So I googled the QB inuit tech support and found a phone number, which worked this time, but their message when they answer the call says the line will no longer work in the near future, and to use their online-chat session instead. Too bad you can't find a nice link in their program for that chat tool. I'm sure with more time on the phone and help from them that this will be fixed, and then life will be good for another 10-11 months, but I dread the upgrade process again next next.