Review (5/5): Love the product and the customer service!
So, I read a lot of reviews on facial products with charcoal before deciding this was probably the right one for me. I have dry skin...not flaky dry, but dry enough that I never get shiny and I don't even have T-Zone oil after an entire day of wearing non-oil-free makeup. The thing about charcoal is that it brings out a lot of toxins and also helps balance the amount of sebum in the skin, which can lead to drying when you have dry skin to begin with. After reading reviews on this particular product, I noticed people saying they felt it might actually be moisturizing, yet it still contained charcoal. Ding ding ding!!! That was all I had to hear.
So when I got the product, I couldn't wait to try it. It's not what you think of when you think of a "mask" from the 80's or on TV. It's not a thick, caked on, scaly/alien looking thing when you wipe it on. It's actually quite thin and has a very mild and delightful smell (though there is no fragrance added as it's all natural and organic). I use it about 3 times a week, and while others have said they have oily skin and find it to be moisturizing, I can tell you that I have dry skin and it has NOT made my skin greasy in any way, NOR has it dried my skin out. My skin remains balanced and looks healthy. At first, I could tell some toxins were being drawn out because my skin was "purging" some junk (got a few pimples on my chin the first week), but after that my skin has been clear and radiant.
I would also mention that Amazon shipped me an item that was soon to expire. When I contacted the company to find out if that's normal for this product they assured me that is not their expectation and they corrected the issue IMMEDIATELY. They truly went above and beyond what I thought was necessary to ensure my satisfaction. I will certainly continue to use this item and support this small company. It's clear they care about what they're doing, and that's more than anyone can say about any of the major brands out there!