Review (3/5): pretty average across the board
First of all, my hair is very long and I'm 56 so it is aging. It has gotten coarser, dryer, and duller as I've gotten older so what I need from a conditioner may be different than someone with a different type of hair. I found that this conditioner took about three days of use before it actually made my hair start to feel soft, but even after some time, it wasn't as soft as some other conditioners can make it. On the bright side, comb out was easier with this than some other conditioners. It also didn't weigh my hair down or flatten out the natural waves. It left my hair bouncy and full of body. However, it also didn't do much for shine enhancement or split ends/repair as far as I could tell.
The scent on this conditioner is very herb-like (as you'd expect) and not especially strong which I prefer in a conditioner as I don't like the scent lingering in my hair. It is fairly thick and a smaller amount goes a long way. I think the claims about "hydrating" are sound, but my hair isn't super dry or brittle (though it is a bit dry), but there are other qualities (softening, shine enhancement) that I wasn't satisfied with.