Review (3/5): Need assistance for unit . . .
Bought the battery operated Sonicare in February, 2013. Fourth identical unit I purchased. Used it three times on trips. Changed batteries once. Went dead during last trip. Changed batteries. Still dead. Changed to another set of new batteries. Still dead. Used CHAT at Philips for help. Got FRANK. If you need help and use chat and it is Frank, disconnect. He is zero help. I am wondering how, on a chat, he can make this grandma feel like an idiot. I did what he asked and it still didn't work although he assured me it would and he gave me the sign-off sentence asking if there was anything else he could help me with . . . it made me laugh since he didn't help me in the first place. I have loved Philips products for years but this year has found me at odds with Philips, twice, and neither experience was a good one.