Review (1/5): DO NOT BUY
Negative stars if I could, this will be a long review but worth the read. I bought this hair and thought it was good quality and price for the money so I ordered a second. The second wig was complete garbage. It was so thin it lasted less than a week before it was completely see thru(I have had alopecia since I was one years old, I know how to properly take care of wigs so it wasn’t recklessness) I contacted the buyer and asked them to replace or send me a refund, they apologized blah blah told me they would send me 2 new wigs with a slight defect like the lace would be ripped or whatever(who cares you cut that off anyway) so I agreed. Well let me tell you they sent me one 100% completely used wig. Had glue residue, glitter, the lace was all cut, it had clearly been worn and it smelled, mind you this is during a pandemic and they sent me a USED wig thinking that would satisfy me, and part of their response to my understandable rant was “im sorry the wig made you angry” Really?!! I would never except a used wig at any point in my life and it went straight into the garbage, where it belonged in the first place. It was returned for a reason which I didn’t even investigate bc I didn’t even want it in my house. I told them refund me, they claimed once again they would send me another NEW wig. I reluctantly agreed, weeks later I asked the tracking and they told me it had shipped and I would receive it soon, fast forward a week and a half later still heard nothing or received nothing. So I ask again, and they say they would refund me half as long as I sent the old wigs back. I tell them they are in the garbage where they belong and “why would you want them back so you can try to pull a fast one on someone else and send them used wigs as a replacement to crap you sold them to begin with?” Then they said they would refund me $40, then that went to $20 and it was all contingent on me sending the old, used wig back( even tho I told them it was in the garbage) I told them no I wouldn’t except any of that, eventually got a refund but after a lot of back and forth and I believe about two months time. I told them I would’ve been happy and written a good review for them if they would’ve just sent me a new wig with at least half the quality of the first one. WORST Customer service, garbage hair, way too much back and forth, and too much time. I have never experienced anything like this and I’m sorry but a used wig! Don’t waste your money. I could seriously go on and on with the nonsense messages back and forth but I won’t. This company is garbage and I don’t know how their even in business still if this is how they operate