Review (2/5): Customer service is good.
REVIEW UPDATE: I was contacted by Blue Top and they offered to either send me a new machine or to refund my purchase price. I opted for the refund. In return they have asked me to change my rating as it "has had a very bad effect on them." They also offered to send, at no cost to me, a few other items ranging from approximately $2.50 to $6.50 - I don't have the offer in front of me at the moment. I had no use for the items they were offering. They also followed-up SEVERAL times advising that, because they "had been successful at getting [me] a full refund" they would appreciate my changing my review rating. I was unable to respond to them as my computer was in the shop for a few days and then everything had to be reinstalled. So, I'm just getting back and up running. While I appreciate the refund SO VERY much, and I appreciate the customer service, I am unable to change my rating of the item itself. I can add a more positive seller rating, but the product itself, whether refunded or not, was still defective, in my opinion, and if someone else can use that information, I'd rather keep my opinion of the item itself honest.
--Would I buy another? No.
--Would I recommend it to friends or family? No.
--Would the item have been worth the cost if it had worked properly? Certainly.
--Was customer service helpful? Yes.
--Would I buy other items from this company based on the product? No.
--Would I buy other items from the company based on the customer service? Yes.
I hope that helps!
ORIGINAL REVIEW: Only used the steamer once so far, but it took me 20 minutes just to remove the gel from ONE fingernail. I had to fix the accent nail on one hand when I chipped the nail, but didn't have the same color that the salon used. So, I was taking the color off the accent nail on the other hand so that my accent nails would match. Anyway, the plastic insert that holds the acetone doesn't fit snugly in the machine. It's plastic, so when you put it in the steamer, it pops up just a little. I added a little pressure to push it back down, but as soon as I took my hands off of it, it popped back up again. So, I don't know if it can actually make enough contact with the machine to get warm enough to create enough steam or not. I did have to refill the reservoir twice for that one nail though, and the polish crumbled off... never got moist. Ended up having to file the rest off and then buffing the nail. The lights on the machine aren't consistent either. When I first turned it on, the H (Heat) light came on. When the S (Steam) light came on, I put one finger in and curled it around the part that it shows in videos on-line, and I rested the remainder of the fingers across the top of the steamer. I noticed that the light kept bouncing back and forth between the H to the S. I checked the cord/plug to make sure everything was tight. No issues there. So, I don't think that's normal and feel like I've wasted my money. I was wary about this product due to all the negative reviews, but thought I'd take my chances. $30+ is a lot of money to "waste." Disappointed.