Table:
|  |  | Years Ended |  | 2019 vs. 2018 |  |
| --- | --- | --- | --- | --- | --- |
| Years Ended | July 27, 2019 | July 28, 2018 | July 29, 2017 | Variance in Dollars | Variance in Percent |
| Service revenue: |  |  |  |  |  |
| Americas | $ 8,173 | $ 7,982 | $7,864 | $191 | 2% |
| Percentage of service revenue | 63.4% | 63.3% | 63.9% |  |  |
| EMEA | 2,854 | 2,754 | 2,635 | 100 | 4% |
| Percentage of service revenue | 22.1% | 21.8% | 21.4% |  |  |
| APJC | 1,872 | 1,885 | 1,801 | (13) | (1)% |
| Percentage of service revenue | 14.5% | 14.9% | 14.7% |  |  |
| Total | $ 12,899 | $ 12,621 | $12,300 | $278 | 2% |
Paragraphs:
Service Revenue by Segment
The following table presents the breakdown of service revenue by segment (in millions, except percentages):
Amounts may not sum and percentages may not recalculate due to rounding
Service revenue increased 2%, driven by an increase in software and solution support offerings. Service revenue increased in the Americas and EMEA segments, partially offset by decreased revenue in our APJC segment.
Question:
Why did service revenue increase?