splevine/dstc11-intent huggingface dataset:
Customer (finance): Would does it would it matter if I if I was a co-owner. Would I be able to get more money if there was like another person on the name for the for the for the company or does it matter at all?
Intent: GetLoanInfo
Customer (finance): Hello, Michael. I I'm just calling simply to see what options there are for getting a corporate credit card for my small business.
Intent: GetCreditCardInfo
Customer (finance): Hi Josh. I'm a customer here at the bank and I have an account, a business account. And I would like a line of credit.
Intent: ApplyLoan
Customer (finance): For for a second just waiting, I was wondering what what the next steps would be to get a real estate loan?
Intent: ApplyLoan
Customer (finance): Hey, Robin. I am calling because we were thinking about doing some debt refinancing for our business. Well for my business. I'm sorry. And you know I was trying to look for something with a lower interest rate than what I'm paying on my bills already. and I was thinking maybe about applying for a loan like one of the loans that you need no collateral for.
Intent: ApplyLoan
Customer (finance): Yes I I wrote the wrong amount on a business check that I wrote and I'm wanting to call and get that check canceled. Oh I was wondering if you can help me out with that
Intent: CancelCheck
Customer (finance): Somebody was mentioning to me about Consumer Price Index as regard to some of the the cell phone charging products that we have. if you knew what that index might be for the USB C cords that
Intent: AskConsumerPriceIndex
Customer (finance): Oh OK, so we can we can look this up online?
Intent: OnlineBankingInfo
Customer (finance): Well, Jessica from Intellibank, I am calling I'm calling because I need to order some checks for my company.
Intent: OrderCheck
Customer (finance): OK I'm just calling about adding some of my employees onto my account.
Intent: AddUserToAccount
Customer (finance): And I would like Catherine Silverton to have a card that she can use for business related purchases.
Intent: RequestNewCard
Customer (finance): I need to update my street address of my business.
Intent: UpdateStreetAddress
Customer (finance): Hi, Daisy, right now I'm getting my statements through the mail, but that doesn't really work for me anymore and I'd like to change it to email.
Intent: ChangeStatementDelivery
Customer (finance): Hey John. my name is Stephanie. I was actually looking to make a wire transfer. I believe that's what it's called. I need to send a friend of mine some money.
Intent: MakeTransfer
Customer (finance): Hi. My name's Wade and I'm having some Yeah, I just it's actually I I need to I think I need to change my pin. Actually I just got married. And my wife is just very specific on having I think it's actually might be a security issue. She wants all of our PIN numbers on all of our accounts, financial accounts, to be the same, just for consistency's sake. so Just something with that I guess. I just need help with.
Intent: ChangePin
Customer (finance): yeah, I want to ask you about I need some I need some help financially need some capital see what your guys' options are for like loans or credit or credit cards or and love your suggestions on what you think would be the best fit for me.
Intent: GetLoanInfo
Customer (finance): OK, got it yeah. OK, yeah. Definitely let's do that one.
Intent: ApplyLoan
Customer (finance): yeah. Yeah, it's a it's a fascinating process. But what I was calling really calling to find out is can I get a paper statement, a paper loan statement, for a small business loan?
Intent: GetBankStatement
Customer (finance): Yeah, I'd like to update my email on my business account.
Intent: UpdateEmail
Customer (finance): Hi, how's it going? I was hoping to apply for an S P A seven A. That's your that's your business loan, correct?
Intent: ApplyLoan
Customer (finance): And oh, I have another request as well. Is there anyway I could get my phone number changed?
Intent: UpdatePhoneNumber
Customer (finance): Hi Josephine, my name is Sam and I was calling because I need to make a wire transfer to my external account.
Intent: MakeTransfer
Customer (finance): I'm doing great! Thank you. I'm calling from Whitman's Candies, and we have two different checking accounts with you guys, the first one we use, you know, for our store deposits and everyday expenses, things like that. And the second account is the one that we use primarily for payroll. and what I'm needing to do is make a transfer from one checking account into the other. I guess you guys call that an internal transfer?
Intent: MakeTransfer
Customer (finance): No. I do think the the risk specialist sounds like it could be pretty beneficial. I've never had any kind of like risk assessments done for all my business.
Intent: ScheduleAppointment
Customer (finance): Yes and can you tell me how much is that trading for right now?
Intent: GetStockQuote
Customer (finance): Yes since I'm getting into investing and all now, do you have any like investment advisors or anybody that I could talk to there?
Intent: ScheduleAppointment
Customer (finance): And I I have a business account and I want to add my wife to the business account, officially.
Intent: AddUserToAccount
Customer (finance): I was actually calling to schedule an like a payment out of my account for my credit card. I want it to be taken out on Monday.
Intent: MakeCreditCardPayment
Customer (finance): OK. So, are you able to go into my account and let me know how much my balance is right now because my last statement that I got was from two months ago, find the newest statement.
Intent: CheckAccountBalance
Customer (finance): If I want to go ahead and change my PIN number, what's the best way to do that?
Intent: ChangePin
Customer (finance): Yeah, Tom, I am calling because I would like to get an investment report sent to me as soon as possible because I'm looking to make some moves.
Intent: GetInvestmentReport
Customer (finance): Hi I need to apply for sorry. I need to apply for a real estate loan. And excuse me. I'm sorry. I need to apply for credit and also add a user to my account. Oh wait. You know what? I do need to apply for a real estate loan. I'm so sorry. I'm I'm a little out of it today.
Intent: ApplyLoan
Customer (finance): And then also, before I forget, I need to add like a user to my account.
Intent: AddUserToAccount
Customer (finance): Hello Robert. I called up for my business. I am trying to find a see if you have any kind of loan that you offer for any kind of real estate. I don't know if you do that type of thing. I'm looking at some new office space, in El Segundo and I'm like looking around at my options.
Intent: GetLoanInfo
Customer (finance): Well, I mean I would hate to you incur additional fees every month because this is not something that typically happens so I guess let's yeah let's go ahead and do the internal transfer just in case they don't come through. oh, they're gonna get a phone call from me in just a few minutes!
Intent: MakeTransfer
Customer (finance): Hi, I need to apply for a term loan, please.
Intent: ApplyLoan
Customer (finance): Hi, Webster. my name is Marcel. It's very nice to meet you. I was wondering if you could help me out with finding out some information about the consumer price index of lumber, is that possible?
Intent: AskConsumerPriceIndex
Customer (finance): Yeah. So I do. I've been doing some travel between the US and Canada. it's kind a what my business is and I was wondering what the current exchange rate for US to Canadian was? If I was to You know, get. Get some money converted over to Canadian Dollars.
Intent: GetExchangeRate
Customer (finance): I'd like to apply for a term loan, please.
Intent: ApplyLoan
Customer (finance): I was calling to see if I could check the available balance on our Intellibank Business Silver card?
Intent: CheckAccountBalance
Customer (finance): Well I just wanna update the phone number that I have on file.
Intent: UpdatePhoneNumber
Customer (finance): Hi. This is Peter Davis. I am calling to because I wanna change my email address of my business.
Intent: UpdateEmail
Customer (finance): Yes, I have them. But I also wanna change them. They are not good. That's four times eight.
Intent: ChangePin
Customer (finance): That's that's a rare that's a rare name. But Miracle, I I got a I got something in the mail from Intellibank but I was. It's about some credit cards. but it it reminded me that I needed to order some checks my business.
Intent: OrderCheck
Customer (finance): Yes ma'am it sure is thank you. The reason that I'm calling today is I need to make a wire transfer.
Intent: MakeTransfer
Customer (finance): Hello, this is Peter Davis. I want to change that that number that I need if you if I call the bank and they ask me for a four digit number. I think one of my employees has access to that number and I wanna change it. I forgot the name of it.
Intent: ChangePin
Customer (finance): And there has nobody, nobody has called in the last week?
Intent: GetTransactions
Customer (finance): All right. Well let me ask you a question, do you offer the SBA five hundred loans?
Intent: GetLoanInfo
Customer (finance): So the reason I'm doing so well is well let's see if you can help me do even weller, or better, I shall we say. you see I, I do a podcast. And started this before the pandemic and then thankfully during the pandemic, you know, people are stuck at home, they're listening to podcasts. My podcast ended up like kinda going viral and blowing up. And it's been continuing to increase and do well. And it's now become my full-time job. and I want to build like a nice studio in my home for this. And I wanted to see if I could take out a term loan for this. Cuz this is my, you know, it's a home-based business. This is my livelihood. This is my business. And this is what I do. So I wanna you know, take it to that next level.
Intent: ApplyLoan
Customer (finance): Yeah exactly because I I don't think it does matter but anyways you know the banks they think it matters. yeah I I oh my God what am I even calling for? Oh yeah. OK. So I think that I want to set up my my automatic loan payments is what I was told? Yeah my name is Avery Leena. I was born January first nineteen ninety. Big deal. I think that my account number is.
Intent: SetAutoPayment
Customer (finance): Well I was interested in securing a loan through the bank.
Intent: ApplyLoan
Customer (finance): Well the reason I'm calling is that I lost my loan statement. It actually flew out the car while I was trying to let out a wasp while driving.
Intent: GetBankStatement
Customer (finance): Hi, thank you. I'm I just wanted to check how much is in my account. What's my account balance?
Intent: CheckAccountBalance
Customer (finance): I'm doing quite well thank you. Well we have actually put some new bookkeeping keeping software in up here. And I was calling to see if I could verify the balances in our checking and probably in our savings accounts as well.
Intent: CheckAccountBalance
Customer (finance): It's one twenty-one. Actually you know what Daisy? as I've said I need to apply for a credit card. I think this is something I can do over the phone, correct?
Intent: ApplyCreditCard
Customer (finance): Hi. I need to check the balance on my on my loan, specifically my term loan.
Intent: CheckLoanBalance
Customer (finance): OK. I'd like to make a payment please.
Intent: PayLoan
Customer (finance): Jasmine my name is Richard and I've I attempted to apply for an SBA seven A loan online.
Intent: ApplyLoan
Customer (finance): And right in the middle of my application the website went down.
Intent: ApplyLoan
Customer (finance): Hello Jason I I'm looking at some real estate for my business. I'm trying to get a little bit more space. and I don't know if Intellibank offers any kind of loans, for me to help get this real estate? But I just thought that I'd at least call and try to like just see and see if a possibility, cuz I'm just calling around to a bunch of places to see you know? How I can afford this place which, well I can't afford at the moment but if I can get it, I think it'll really help my business. And, make it so that I can you know? Have a lot more money to use at your bank so
Intent: ApplyLoan
Customer (finance): Yes I would like to apply for a loan for my business.
Intent: ApplyLoan
Customer (finance): I'm thinking I want to apply for a secured loan. I have some land that I inherited from my aunt. I can put that up for collateral if necessary.
Intent: ApplyLoan
Customer (finance): Hi, yes, can you please check my balance on my Gold Card?
Intent: CheckAccountBalance
Customer (finance): Hey, Johnathan, as I understand, you guys over at Intellibank have a a I guess a Platinum Plus Loan Forgiveness offering?
Intent: GetLoanInfo
Customer (finance): How about. Is it, do you have an app with your bank?
Intent: OnlineBankingInfo
Customer (finance): Alright that sounds great. And I also need to cancel a check on my business total checking account please.
Intent: CancelCheck
Customer (finance): yeah, I was thinking about getting a term loan.
Intent: ApplyLoan
Customer (finance): OK. Great. Thank you. And by the way, I would like to apply for a secured loan.
Intent: ApplyLoan
Customer (finance): hi. I'm calling to get the yield on my treasury bond. Can you help me with that?
Intent: GetTreasuryBondYield
Customer (finance): Hey Pierre, I I sure hope you can help me, I'm looking for some help today. I I I'm looking to see if I can update my PIN number for my ATM card. I have been using the same PIN for absolutely everything. My phone my home alarm system and my ATM card and I've I've read some things that I probably shouldn't be doing that so, thought I'd give you guys a ring and see if I can change the pin.
Intent: ChangePin
Customer (finance): And could I have done this online?
Intent: OnlineBankingInfo
Customer (finance): I reason reason for my call is cuz I I applied for a a platinum card and I I got turned down and so I need to know my what my net net income is.
Intent: NetIncome
Customer (finance): Hi. I would like to get some information on the treasury bond yields. I might have a few to I might have a few to ask. I might have a few to ask about. Is that all right? could you also explain a little could you also explain about value of each one, please?
Intent: GetTreasuryBondYield
Customer (finance): Hi, Elaine. I I wanna check how much is do on my business credit card account.
Intent: CheckAccountBalance
Customer (finance): No, I'd like to apply for another line of credit.
Intent: ApplyLoan
Customer (finance): okay, I was thinking of of term loan for ten thousand dollars for three months.
Intent: ApplyLoan
Customer (finance): Yes, please. Please mail that today. wait for it.
Intent: RequestEmail
Customer (finance): Yeah, I need to get a copy of my loan statement.
Intent: GetBankStatement
Customer (finance): Hey Brent yeah I I just wanted to call because I I know that Intellibank supports the SBA five oh four loan and I'm I'm a small business owner. I've been banking with y'all since twenty fifteen, you know it's been six years so I'd love to find out a little more about the loan because we are I am I am looking at these options right now for my business.
Intent: ApplyLoan
Customer (finance): Yes Jerry I got a statement about my SBA loan being due at the end of the month? Can you check that for me?
Intent: GetPaymentDueDate
Customer (finance): Well I want to pay it by mail but I don't have any checks.
Intent: OrderCheck
Customer (finance): Yes that's right. I I I want to be able to have some collateral not collateral. finance above before we go through the whole process. So basically I want more money to be able to put into this event to kick back the money we'll make if that makes sense.
Intent: ApplyLoan
Customer (finance): Oh I was trying to get the exchange rate for the Euro.
Intent: GetExchangeRate
Customer (finance): Yeah, that's a great thing. so I I'm my business online and I've got to make a bit a bit of transfer using my account because I can't really remember my PIN, so I want to change to a new PIN number.
Intent: ChangePin
Customer (finance): Absolutely. I need. Yes, I I need the bank statement. That is exactly what I need.
Intent: GetBankStatement
Customer (finance): yes. I was wondering what I needed to do to add my secretary to my account.
Intent: AddUserToAccount
Customer (finance): OK. While I have you on the phone though, is it possible to apply for one of the SBA five oh four loans? While I have you on the phone, is that possible?
Intent: ApplyLoan
Customer (finance): Oh. Hi, I need to do something about how my statements are delivered.
Intent: ChangeStatementDelivery
Customer (finance): Well, you know, I have a business I I need to get some my net income? some applications that I'm doing part of my life. That's a whole other story. You don't even wanna hear because of my stupid, cheating husband. anyway, so, if you could provide that to me that would be glorious. And you know, if it goes smoothly there may even be a slice of pizza in there for you.
Intent: NetIncome
Customer (finance): And I would like to apply for the S B A seven A loan.
Intent: ApplyLoan
Customer (finance): Oh, I, I'm sorry, it's, it's not an S B A seven A loan, it's an S B A five O four loan. I believe that is the real estate loan.
Intent: ApplyLoan
Customer (finance): OK, can you tell me what term lengths that I can choose?
Intent: GetLoanInfo
Customer (finance): Yes, I would like to know the balance in my credit card.
Intent: CheckAccountBalance
Customer (finance): Hey Charles, I'm calling again because I'm having issues getting through I applied for a loan through you guys and it was two weeks ago and I haven't heard back. I don't I didn't receive any type of like a confirmation email or anything like that so maybe. We did get disconnected me and the person I was speaking to at the end so I think maybe I should've called back but I didn't so I assume it just never nothing nothing went through so I'm just tryna get this application in again with you if possible.
Intent: ApplyLoan
Customer (finance): Yes, I need to know that hours of the branch.
Intent: GetBranchHours
Customer (finance): So the reason for my call is last month I ended up getting a gold card for my business and great experiences with it so far and now now that we're expanding. We're approaching our busy season. I'm interested in getting an SBA loan for around a hundred thousand dollars. And I wanted to see you know. It would just make sense since I already have this card with you. We have a good thing going. I'd love to see if if if if we could just go ahead and add this this loan to my account. I mean I could go to another bank, but I'd like to like to keep things all under one roof, in house. I think that'd be, that'd be great for both of us so yeah could you just walk me through this just. I I think, I was looking for my net income, cuz on mine, I see that there asking for my net income, and and what I'm seeing online versus what I have. It's doesn't quite match up. So if you could just confirm my net income then I think I think I'm good to apply online, cuz I'm I'm pretty far in the application.
Intent: NetIncome
Customer (finance): OK so, I think that sounds like that's what I'd like to do. Can I apply for that loan?
Intent: ApplyLoan
Customer (finance): Well, Stephanie, I'm looking to open up a checking account.
Intent: OpenAccount
Customer (finance): Hi Brendon. I'm trying to get a replacement for my credit card which I lost somewhere.
Intent: RequestNewCard
Customer (finance): Hi Michael, this is Keith James Allen. I'm just calling to get set up in automatic billing. for the business I'm starting.
Intent: SetAutoPayment
Customer (finance): Oh that's cute. Well my name is Samantha, not named after anybody. but I need to apply for a term loan please.
Intent: ApplyLoan
Customer (finance): And can I ask you, I need to check my checking account too, I just remembered.
Intent: CheckAccountBalance
Customer (finance): OK I think I would like to apply for the second one.
Intent: ApplyCreditCard
Customer (insurance): Hi, this is Joe Last and I would like to pay my auto insurance bill.
Intent: PayBill
Customer (insurance): Yeah it's fine. Last night I tried filing a claim online on your website, it wasn't successful so that's the reason I'm calling right now.
Intent: FileClaim
Customer (insurance): Yes I am, thanks. I need you to guide me throught the step by step procedure of filing a claim.
Intent: FileClaim
Customer (insurance): my office requested I get a proof of insurance from my provider. Would that be possible?
Intent: RequestProofOfInsurance
Customer (insurance): Hi Rebecca, it's Brad. I called earlier to make enquiries about getting my kids added to my policy plan.
Intent: AddDependent
Customer (insurance): Thank you Michelle. I need some guidiance with getting a claim filed.
Intent: FileClaim
Customer (insurance): my kids were all dependents of my late husband's policy. I would like to change that and make them dependents of my insurance policy.
Intent: AddDependent
Customer (insurance): my credit card recently got expired. I wanna update my payment preference.
Intent: UpdatePaymentPreference
Customer (insurance): I recently moved to a new apartment and the property owner has requested a proof of insurance.
Intent: RequestProofOfInsurance
Customer (insurance): No but I don't mind creating an account right away so I get the proof of insurance.
Intent: CreateAccount
Customer (insurance): Yes please. Could you please sign me up?
Intent: EnrollInPlan
Customer (insurance): Hi Ann, so my friend just referred Rivertown Insurance to me saying y'all got great customer service because my current insurance company has got really shitty customer service and honestly I'm done with them. Please sign me up I wanna get insured.
Intent: EnrollInPlan
Customer (insurance): been noticing multiple debit transactions on my account and I'm starting to think I'm being ripped off.
Intent: ReportBillingIssue
Customer (insurance): I noticed multiple debit transcations last months and I also got multiple debit transactions earlier today so I am no longer interested in the automatic billing.
Intent: CancelAutomaticBilling
Customer (insurance): Well I just got a new cat and I'm thinking about getting her insured. Can I do that?
Intent: EnrollInPlan
Customer (insurance): I think I'm gonna opt for the universal life plan.
Intent: EnrollInPlan
Customer (insurance): Can I get a quote for the petcare preferred plan.
Intent: GetQuote
Customer (insurance): I should actually take this opportunity and open up an account.
Intent: CreateAccount
Customer (insurance): Hello, I'd like to set up a new account with you guys.
Intent: CreateAccount
Customer (insurance): Yeah I'd like to set up an account for auto insurance.
Intent: EnrollInPlan
Customer (insurance): Hi Anthony, my name is Brianna. I'm calling bacause I recently moved out of my previous residence and I wanna change my address so I don't get my mails sent over there.
Intent: ChangeAddress
Customer (insurance): One last thing. My landlord has requested for a proof of insurance.
Intent: RequestProofOfInsurance
Customer (insurance): as a matter of fact there is something you can do. I need to file a claim for my home, you can make it as smooth as possible. I'd appreciate that.
Intent: FileClaim
Customer (insurance): So yeah I wanna cancel my auto policy plan.
Intent: CancelPlan
Customer (insurance): Hi, I just got involved in an accident and I wanna file an auto claim.
Intent: FileClaim
Customer (insurance): Hi I wanna get a howeowners quote.
Intent: GetQuote
Customer (insurance): I'm kinda leaning towards the home complete plan.
Intent: EnrollInPlan
Customer (insurance): So what have I gotta do to get my dependent added to my account?
Intent: AddDependent
Customer (insurance): Hi Anna, my name is Robert. I recently got a new apartment and I wanna get more information about a renters insurance and get a renters quote.
Intent: GetQuote
Customer (insurance): Hi Curtis, I'm Josh. I called earlier in regards to a condo quote.
Intent: GetQuote
Customer (insurance): Yeah I got time on my hands right now. Let's get it done.
Intent: EnrollInPlan
Customer (insurance): you know what I think Ill just do the basic for both and if I feel like I need to change it later, can I just call you guys, and have it switched?
Intent: EnrollInPlan
Customer (insurance): It's the password, I think I need to reset it.
Intent: ResetPassword
Customer (insurance): Finally got someone jeez. Yeah. My name is John Brown, policy number one two three four five six seven eight and I need to cancel my plan.
Intent: CancelPlan
Customer (insurance): Hi Rachel, I'm calling because I want to cancel my insurance plan with you guys.
Intent: CancelPlan
Customer (insurance): yeah, I need to change my address, we recently moved a few blocks over.
Intent: ChangeAddress
Customer (insurance): Hi, Anna. We just moved and I need to make sure our bills come to the new place.
Intent: ChangeAddress
Customer (insurance): Gabe, hi, my name is Sam. I need to, uh, find out how much it costs to get insurance for my dog.
Intent: GetQuote
Customer (insurance): Uh, yeah, my account got hacked. It's a mess. My payment comes out on the second and there's nothing in there right now. I've got to stop the payment from coming out.
Intent: CancelAutomaticBilling
Customer (insurance): Yeah, I just realized I've never paid you any other way. How does this work?
Intent: UpdatePaymentPreference
Customer (insurance): Oh, okay. This is Grant Baker. I thought I paid you guys but now I've got this bill for twice the amount I should owe.
Intent: ReportBillingIssue
Customer (insurance): uh, yeah, I'm on your website and I can't log in for some reason. I don't know what's going on.
Intent: ResetPassword
Customer (insurance): Hi Gladys, uh, I need to get a quote from you on some insurance.
Intent: GetQuote
Customer (insurance): Hi, I need to cancel my plan with you guys.
Intent: CancelPlan
Customer (insurance): Yes, I need some proof of insurance for my, car.
Intent: RequestProofOfInsurance
Customer (insurance): I, I'm thinking of getting pet insurance and wanted to get a quote. Kinda feeble, huh?
Intent: GetQuote
Customer (insurance): Yes I recently filed for divorce and I need to remove my husband from my health insurance.
Intent: RemoveDependent
Customer (insurance): Yes I'm trying to get a new apartment and they require proof of renter's insurance. Is there anyway I can get that sent to them.
Intent: RequestProofOfInsurance
Customer (insurance): Yeah. You guys are overbilling my account and I'm sick of it. You need to fix it.
Intent: ReportBillingIssue
Customer (insurance): Hey there my name is Cindy Peebles and I have been a customer for years and I need to change my address and I've never had to do that before so I don't know how.
Intent: ChangeAddress
Customer (insurance): Hello. I need to remove someone from my plan.
Intent: RemoveDependent
Customer (insurance): Been reading all about this climate upping. I-I think the waters might decide to visit the house. So I need to add water protection to my homeowners policy.
Intent: ChangePlan
Customer (insurance): Hey yes I just recently moved to a different place and need to change my address and phone number that I have with you guys.
Intent: ChangeAddress
Customer (insurance): Perfect. Can I get a quote for that? I'm already a customer with you guys and have nothing but good experiences.
Intent: GetQuote
Customer (insurance): Hey yes I mailed my bill about a week ago and I haven't seen it get credited to my account and I just want to check on that.
Intent: CheckPaymentStatus
Customer (insurance): Hey I'm trying to organize my hurricane kit and I realized I don't have my policy number for you guys. Can you provide that for me?
Intent: GetPolicyNumber
Customer (insurance): Yes my name is John Brown, policy number one two three four five six seven eight and I need to report an accident.
Intent: ReportAutomobileAccident
Customer (insurance): Yes I need to update some of my security information on here. I think someone got ahold of my info and is trying to pretend to be me.
Intent: ChangeSecurityQuestion
Customer (insurance): Hey yes I have a renewal coming up and I usually pay only once a year but this year I can't make one large payment. I need to see if I can do it monthly.
Intent: UpdateBillingFrequency
Customer (insurance): Hey I got several policies with you guys but I saw online that you offer pet insurance. Can you tell me how much that costs?
Intent: GetQuote
Customer (insurance): Yeah my name is Ricky Johnson and I'm customer there. I haven't had access to a computer in a while and I need to see when my bill is due and make a payment.
Intent: PayBill
Customer (insurance): Hey I was wondering if I could get a quote for car insurance. My friend uses you guys and had some good things to say. I'm trying to lower my premiums.
Intent: GetQuote
Customer (insurance): I'm an idiot and thought I could remember my password but apparently I can't. I believe it locked me out because I tried too many passwords.
Intent: ResetPassword
Customer (insurance): Yes. I just recently got married and I've been with you guys for years so I'd thought I'd add my new husband as a dependent.
Intent: AddDependent
Customer (insurance): Great. Can I go ahead and pay that now?
Intent: PayBill
Customer (insurance): Yeah I'm at the DMV and I'm trying to register my car but they need proof of insurance so I guess I need you to send me a copy.
Intent: RequestProofOfInsurance
Customer (insurance): Yeah I think I'm locked out of my online account I keep trying to log in and it says too many invalid attempts.
Intent: ResetPassword
Customer (insurance): Yeah, my name is Jamie Gresham and I need to see if you got my last payment and ask a question about my coverage.
Intent: CheckPaymentStatus
Customer (insurance): Yes I want to see if I can change my payment from monthly to annually. I keep forgetting to pay it every month.
Intent: UpdateBillingFrequency
Customer (insurance): Hi I got a notice in the mail that if I don't pay my bill you guys are going to cancel my policy so I guess I need to pay it.
Intent: PayBill
Customer (insurance): Yes I recently got married and need to add my husband to my health insurance policy.
Intent: AddDependent
Customer (insurance): Oh! I need to pay my bill and ask a question about auto-pay.
Intent: PayBill
Customer (insurance): Yeah I'm trying to register my car and they need my insurance number and I don't have it.
Intent: GetPolicyNumber
Customer (insurance): How do I get proof of that?
Intent: RequestProofOfInsurance
Customer (insurance): I'm actually looking to change my insurance plan for my family and I.
Intent: ChangePlan
Customer (insurance): Yeah. I'm shopping around for life insurance rates and I wanted to see how you guys compare. I heard a lot of good things about your company from friends.
Intent: GetQuote
Customer (insurance): Yes we just adopted a new baby and I need to add her to my health plan.
Intent: AddDependent
Customer (insurance): Okay. Can you tell me the life insurance now?
Intent: CheckAccountBalance
Customer (insurance): Yes, I need to file a claim. We lost my wife this week.
Intent: FileClaim
Customer (insurance): Yes my name is Carol Brown and I've been a customer with you guys for about six years but I'm afraid someone has my information so I need to change my security question.
Intent: ChangeSecurityQuestion
Customer (insurance): Hey I mailed my check a few days ago to pay you guys and I don't see where it has hit my account. Can you tell me if you see it on your end?
Intent: ReportBillingIssue
Customer (insurance): Yeah I was thinking about upgrading my plan and wanted to talk to someone to see what kind of options I have.
Intent: ChangePlan
Customer (insurance): Yes. I think I've been a victim of identity theft so I need to change my security question for you guys so I can keep my stuff safe.
Intent: ChangeSecurityQuestion
Customer (insurance): Yeah. I think I've accidentally locked myself out of my online account. It's been giving me an error message.
Intent: ResetPassword
Customer (insurance): Yeah I need to go ahead and set up my plan to be cancelled. I've found a better company to cover me.
Intent: CancelPlan
Customer (insurance): Hi, I need to speak to someone about my bill.
Intent: ReportBillingIssue
Customer (insurance): Hey! My name is Kara Turner and I have a few policies with you guys. I just recently moved and so I want to update you guys with my new address.
Intent: ChangeAddress
Customer (insurance): Yeah I have been shopping for car insurance and had saw an ad for you guys and thought I'd see if you could beat the other rates I've got.
Intent: GetQuote
Customer (insurance): Yes. I need to do something about lowering my premiumiss I recently lost my job and just can't afford the payments anymore. I don't want to change companies. I've been with you guys for years.
Intent: ChangePlan
Customer (insurance): Hey I currently have life and health insurance with you guys and I recently got a quote for auto insurance that I would like to go ahead and enroll in.
Intent: EnrollInPlan
Customer (insurance): Yes I need to check my account balance with you guys. I don't think I've paid my bill this month so I need to make sure.
Intent: CheckAccountBalance
Customer (insurance): Hello there. I heard you guys do pet insurance and I just thought that was the neatest thing. Do you think I could get a quote on a policy?
Intent: GetQuote
Customer (insurance): Yes my name is Rita Wilson, customer ID one two three four five six seven eight, and I need to add someone to my life insurance plan.
Intent: AddDependent
Customer (insurance): Hey there. I'm shopping around for some condo insurance and was hoping to get a quote from you guys.
Intent: GetQuote
Customer (insurance): Yes I need to file a claim for a doctor visit.
Intent: FileClaim
Customer (insurance): Hi Susan, my name is Jane. I need to add a dependent to my insurance plan.
Intent: AddDependent
Customer (insurance): No. I think I want to go ahead with it.
Intent: EnrollInPlan
Customer (insurance): Hi yes. My name is Jasmine Glover and I need to get proof of insurance sent to me.
Intent: RequestProofOfInsurance
Customer (insurance): Hi I got a notice in the mail saying I was past due. I must have forgot to send you guys a check this month. I need to go ahead and fix that if you can help me please.
Intent: PayBill
Customer (insurance): Yeah I think I've locked myself out of my account online. I can't remember the password.
Intent: ResetPassword
Customer (insurance): Yeah I need to cancel automatic payments. You guys have been overcharging me.
Intent: CancelAutomaticBilling
Customer (insurance): Yes. I just need to report it so I can file a claim once I get it cleared.
Intent: ReportAutomobileAccident
Customer (insurance): Hi there I need to see if a payment has been credited to my account.
Intent: CheckPaymentStatus
Customer (insurance): Then there's a problem because it already came out of my bank account.
Intent: ReportBillingIssue
Customer (insurance): Yes my house was damaged in the last hurricane and I need to file a claim. I've been a customer for years so I hope it doesn't mess up my rates.
Intent: FileClaim
Customer (insurance): Hi Jane. I'd like to get a quote for insuring my vehicle
Intent: GetQuote
Customer (insurance): Yes, I'm in the market for new homeowners insurance and I wanted to see what you guys could offer me. I've read some good reviews about you guys.
Intent: GetQuote
Customer (insurance): Yeah I can't seem to get logged in online. I've been with you guys for years and this is the first time it's ever given me problemiss It's starting to get on my nerves.
Intent: ResetPassword
Customer (insurance): Hey I'm working with a local agent and they said I need to call and set up an account so I can finish purchasing my new auto plan.
Intent: CreateAccount
Customer (insurance): Yes I just recently moved and I need to update my address on my policies with you guys.
Intent: ChangeAddress
Customer (insurance): Yes my name is John and I've been a customer a while with you guys. I was wondering if I get any discounts from changing my bill from monthly to yearly?
Intent: UpdateBillingFrequency
Customer (insurance): Hey I would like to see if you guys have an agent near me. I've been interested in moving my policies to you guys but I need to know if there's someone close to me.
Intent: FindAgent
Customer (insurance): That's fine. I just really want to find the nearest agent.
Intent: FindAgent
Customer (insurance): Hi. #Um I wanted to get a quote for pet insurance for my puppy.
Intent: GetQuote
Customer (insurance): Hey there, I just need to make a payment.
Intent: PayBill
Customer (insurance): Yes my name is Margaret Johnson. My customer ID is one three two four five six seven eight, and I sent a check in last week and I haven't seen it get credited to my account.
Intent: CheckPaymentStatus
Customer (insurance): Yes I need to cancel my plan with you guys. I was able to find a lower price somewhere else.
Intent: CancelPlan
Customer (insurance): Yes my name is Jack Henry and I need to add someone to my health insurance plan.
Intent: AddDependent
Customer (insurance): Well I need to see how much it would cost me to get insurance on my car. My kids say I can't drive it until I have insurance.
Intent: GetQuote
Customer (insurance): Oh okay that's what I want then. The fifty seven dollar one.
Intent: EnrollInPlan
Customer (insurance): Hi I am a current client of yours and I am looking to change my plan.
Intent: ChangePlan
Customer (insurance): Ok. Let's cancel it out today please. I am going to get my physical done as soon as I can.
Intent: CancelPlan
Customer (insurance): Anyway I am looking to get some pet insurance, but I am looking around and have a few questions then want to figure out the total.
Intent: EnrollInPlan
Customer (insurance): Well I am not sure what I am looking to do. I want to change my bill to monthly?
Intent: UpdateBillingFrequency
Customer (insurance): Hi, I need to speak to someone about my policy. I need to have a dependent take off.
Intent: RemoveDependent
Customer (insurance): Hi Sam I am looking to see where my payment status is at.
Intent: CheckPaymentStatus
Customer (insurance): I am having issues with billing.
Intent: ReportBillingIssue
Customer (insurance): Oh hi Jane! I was just calling to get my policy number.
Intent: GetPolicyNumber
Customer (insurance): Well I should probably pay my bill while I have you on the line.
Intent: PayBill
Customer (insurance): Hi Joe. I recently got divorced and I would like to change my security question and answer.
Intent: ChangeSecurityQuestion
Customer (insurance): Yes and my ex husband knows that so I would like to change it.
Intent: ChangeSecurityQuestion
Customer (insurance): Oh hello yes I'm calling I'd like to get my car insured, my 
Intent: GetQuote
Customer (insurance): Yeah thanks, I did some reading and talked with my friend so that's the one I'd like to go with for now.
Intent: EnrollInPlan
Customer (insurance): Yeah, I need to talk to someone about canceling my car insurance.
Intent: CancelPlan
Customer (insurance): Hi. I need to check my bill? And maybe pay my bill?
Intent: CheckAccountBalance
Customer (insurance): A year? Seriously? Yeah, let's definitely switch me.
Intent: ChangePlan
Customer (insurance): Yeah. I was wondering if I could like, prepay? I need to make a big payment and I'm afraid of getting overdrawn on my checking.
Intent: PayBill
Customer (insurance): #Uh, could we actually change that to something else?
Intent: UpdateBillingFrequency
Customer (insurance): I know all that. I just want to be able to change my password.
Intent: ResetPassword
Customer (insurance): Can you tell me what the balance in my account is?
Intent: CheckAccountBalance
Customer (insurance): No, you can't help. I need to cancel my plan.
Intent: CancelPlan
Customer (insurance): Hi Jane. I need to get a quote for a new homeowners policy. Can you do that over the phone?
Intent: GetQuote
Customer (insurance): Well, that's actually why I'm calling. I can't use the car until I arrange the license and insurance.
Intent: EnrollInPlan
Customer (insurance): No, I'm not. My brother-in-law uses you and he suggested I call. He said the your rates are pretty good. I spoke with Debby last week and I liked the quote I was given. I'd like to proceed with creating an account and setting up the insurance.
Intent: CreateAccount
Customer (insurance): So my bank card was stolen and I think that's the card you guys have.
Intent: UpdatePaymentPreference
Customer (insurance): Okay let me try again . I need to pay my bill I just got a new renter's insurance policy with you last month and I need to make my first payment.
Intent: PayBill
Customer (insurance): Currently I have my bills paid automatically but I don't want that anymore. I just can't keep up with what's what very well and this automatic payment stuff just confuses me and I don't really like it. My son used to take care of all of that but he moved away and can't help me as easily so yeah.
Intent: CancelAutomaticBilling
Customer (insurance): #Hmm okay let's do the term life insurance then. You said three hundred for the year?
Intent: EnrollInPlan
Customer (insurance): Yes hi Jeff this is Maria Lopez. I have an auto insurance account with Rivertown and I need to update my payment method.
Intent: UpdatePaymentPreference
Customer (insurance): Yes, hello. My name is Karl Atkinson and I called last week about a quote for homeowner's insurance. I would like to follow up on that.
Intent: GetQuote
Customer (insurance): I think I still want to go with the basic plan.
Intent: EnrollInPlan
Customer (insurance): Yes I am and I actually just got a new pet so I'll need two policies I guess.
Intent: EnrollInPlan
Customer (insurance): Great. So I want to sign up for the preferred plan then please.
Intent: EnrollInPlan
Customer (insurance): Can I pay for the whole year up front?
Intent: UpdateBillingFrequency
Customer (insurance): Hello yes I want to check into changing a plan if that's even possible.
Intent: ChangePlan
Customer (insurance): And I actually wanted to inquire about some homeowner's insurance.
Intent: GetQuote
Customer (insurance): Hi Jane. I need to submit a claim. My car was broken into last night.
Intent: FileClaim
Customer (insurance): Yeah hi I'm in a bit of a problem right now. I had a problem with my car and they need my insurance.
Intent: RequestProofOfInsurance
Customer (insurance): Yes hello I just bought a condo and I wanted to see about getting a quote for some insurance.
Intent: GetQuote
Customer (insurance): Yeah yeah no absolutely. So okay you said the preferred in how much?
Intent: GetQuote
Customer (insurance): Hi Mike I need to change my security questions.
Intent: ChangeSecurityQuestion
Customer (insurance): I wanted to see how much more I owe on my policy.
Intent: CheckAccountBalance
Customer (insurance): Okay then let me get a quote from the other plans then if you don't mind.
Intent: GetQuote
Customer (insurance): #wow #jeez okay well then I should probably get the universal one then.
Intent: ChangePlan
Customer (insurance): No I want to go ahead and keep my term life insurance but add a universal plan since I already paid for the term insurance.
Intent: ChangePlan
Customer (insurance): yeah that the word frequency. I want to change to the frequency of how often I pay to every month.
Intent: UpdateBillingFrequency
Customer (insurance): Yes hi my apartment complex wants something saying I have proof of insurance from you all and I also need to change the card I pay the bill with.
Intent: RequestProofOfInsurance
Customer (insurance): Yes hi hello I'm interested in homeowner's insurance.
Intent: EnrollInPlan
Customer (insurance): Alright so let's talk about price then.
Intent: GetQuote
Customer (insurance): Yes hello I called last week to set up a homeowner's insurance policy and made an initial payment but I forgot what the agent said about accessing my account online and I don't remember how much the bill is so I need to see what my current account balance is and also how to access my account online.
Intent: CheckAccountBalance
Customer (insurance): Yes hello. I have recently taken over financial responsibility of my elderly mother and I'm calling to just check on her account status.
Intent: CheckAccountBalance
Customer (insurance): Great. So I really wanted to check on her payment status and see if she's up to date on all of that.
Intent: CheckPaymentStatus
Customer (insurance): Alright so I will take care of that today then.
Intent: PayBill
Customer (insurance): Hi there, I was calling to get a quote for dog insurance? We just adopeted a little lab from the shelter today.
Intent: GetQuote
Customer (insurance): Yes, hi Amelia. This is Karen Anderson. I have an automobile policy with you and I need to add my son on my policy please.
Intent: AddDependent
Customer (insurance): Oh yes, actually speaking of dependents I need to take my oldest son off of my policy. I completely blanked on that.
Intent: RemoveDependent
Customer (insurance): Yes hi I was calling to get a quote for life insurance please oh and to check on the status of my auto insurance.
Intent: GetQuote
Customer (insurance): one. Oh okay yeah then I want to go with that one.
Intent: EnrollInPlan
Customer (insurance): Oh that's good. Excellent. Okay so yeah sorry. I think I called Rivertown last week inquiring about an auto plan and I'd like to enroll in one.
Intent: EnrollInPlan
Customer (insurance): I sure hope so because I'm getting charged a lot more than I should be and my address is slightly wrong as well. Luckily I got the bill though.
Intent: ReportBillingIssue
Customer (insurance): Oh I definitely am interested in that I just haven't gotten around to doing it but I figured that I should still change my address.
Intent: ChangeAddress
Customer (insurance): I need to change my address with you, again.
Intent: ChangeAddress
Customer (insurance): Yes, I was billed twice this month, and I need to see what's going on.
Intent: ReportBillingIssue
Customer (insurance): Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.
Intent: GetQuote
Customer (insurance): #Uh, I want to cancel my policy. Is this the right number to do that?
Intent: CancelPlan
Customer (insurance): So do you think you could email me that quote if I give you my email address?
Intent: GetQuote
Customer (insurance): Okay, right so I've got an automobile policy with you now and I have decided to stop a pet basic insurance to it.
Intent: GetQuote
Customer (insurance): yes I subscribed to a policy with Rivertown and I think you could be of help to me to upgrade my current policy.
Intent: ChangePlan
Customer (insurance): yes I have an existing policy with Rivertown and I think you could help me delete the account.
Intent: CancelPlan
Customer (insurance): yes I want to change my current plan and I was wondering if you can help me to solve my last name spelling issue?
Intent: ChangePlan
Customer (insurance): Hi I am looking to get information about Life insurance.
Intent: GetQuote
Customer (insurance): Hi I am calling because I received a wrong bill.
Intent: ReportBillingIssue
Customer (insurance): That reminds me I also need to get a policy number.
Intent: GetPolicyNumber
Customer (insurance): I have an insurance plan with your company. And I wish to opt out from that plan how can I go about it?
Intent: CancelPlan
Customer (insurance): Well, I'm thinking I'd like to get some coverage for my pets today. You do carry pet insurance, right?
Intent: EnrollInPlan
Customer (insurance): Hi there, Brittney. My name is Noah and I yeah, hold on a sec! Sorry. I just need my balance real quick and the automated thing wasn't working, so it transferred me to you.
Intent: CheckAccountBalance
Customer (insurance): No, she is gonna do that one. I guess what it is she wanted was to check on the auto policy for the Durango. Jeez what a mess. I guess she said to check the car payment, oh I mean the insurance. Insurance payment on the Durango, two zero zero four that she sent to ya'll because she said you should have got it there yesterday and wants to know if it cleared the account already.
Intent: CheckPaymentStatus
Customer (insurance): yes I have an existing plans with Rivertown and I was wondering if you could help me cancel automatic billing on my account.
Intent: CancelAutomaticBilling
Customer (insurance): Can you tell me how much my premiums will change, you know, monthly?
Intent: GetQuote