splevine/dstc11-intent huggingface dataset:
Customer (banking): Well I'll be. I can't find it. It's it's not in my wallet. I don't know what happened to it. . Somebody must have stolen my card.
Intent: ReportLostStolenCard
Customer (banking): Yeah so the branch I just go to decided to change their hours and they aren't open past Five p.m. anymore. So I need to find one that's open later please.
Intent: FindBranch
Customer (banking): And. And the lobby it. It's open until five p.m. then. That's right correct?
Intent: GetBranchHours
Customer (banking): OK. So will there be a way for me to find out when the other branch opens back up for the longer hours again?
Intent: GetBranchHours
Customer (banking): I'm having not so good of a day. I I am calling to I can't seem to find my credit card I've looked everywhere. I'm trying to, you know, go back in time, see where I've used it the last time. I'm missing my car keys, so, lost or stolen, it's gone. I just can't seem to find it.
Intent: ReportLostStolenCard
Customer (banking): Can you please look in my debit card and see what was the last charge on it?
Intent: CheckTransactionHistory
Customer (banking): but the main reason why I called right now is because I'm at a restaurant and I just curious if you could tell me any nearby ATMs.
Intent: FindATM
Customer (banking): No, I'm good. In fact, I think that I'll check out the the first one you told me about. About near the coffee shop. do you do you know if they accept cash deposits at that ATM?
Intent: AskAboutCashDeposits
Customer (banking): yes. I was looking at my bank statement and there's a charge on here that I don't quite understand.
Intent: DisputeCharge
Customer (banking): OK. is that something that you could help me get set up today?
Intent: SetUpOnlineBanking
Customer (banking): Yes, my name is Fred Smith and I'm calling to dispute a rather large transaction that I found on my billing statement. Ronnie, I'm hoping to get this situation resolved today. How is your day going so far?
Intent: DisputeCharge
Customer (banking): Hi. I have a charge on my card and I don't recognize it. I need help.
Intent: DisputeCharge
Customer (banking): I wanted to update my address in my personal file.
Intent: UpdateStreetAddress
Customer (banking): actually that I think that that might be it. can you read me my account balance back to me please?
Intent: CheckAccountBalance
Customer (banking): I'm doing pretty well. I am trying to find a branch near me I was trying to look online and for some reason I'm getting zero service on my cell phone as far as the internet searches. So I figured I'd call you and see if I could get some help from you
Intent: FindBranch
Customer (banking): no, that's OK. while I have you, do you mind checking my account balance for me please?
Intent: CheckAccountBalance
Customer (banking): Yes. I need to find an ATM location.
Intent: FindATM
Customer (banking): OK can you tell me where the nearest branch is to my hotel?
Intent: FindBranch
Customer (banking): just a minute I don't have I don't recognize this transaction. Now that I have.
Intent: DisputeCharge
Customer (banking): I need to go to the ATM. I need to find one and get some cash out and I don't know where to find one.
Intent: FindATM
Customer (banking): OK. Let's do that. How much money do I have in my account?
Intent: CheckAccountBalance
Customer (banking): actually I'd like to open a new account.
Intent: OpenBankingAccount
Customer (banking): Hi, yeah. I was actually just calling to see my checking account balance. I just wanna be sure I have the correct amount.
Intent: CheckAccountBalance
Customer (banking): Seven thousand what is the amount that I have on my credit card?
Intent: CheckAccountBalance
Customer (banking): hi. My name's Charlene and I was requesting your help in finding an ATM?
Intent: FindATM
Customer (banking): Oh there's no like standard fee among each and every bank?
Intent: AskAboutTransferFees
Customer (banking): not so good. I need to report my my card stolen.
Intent: ReportLostStolenCard
Customer (banking): actually, since I'm not in front of the computer, could you please check and tell me what was the last charge on my debit card? Just wanna make sure that.
Intent: CheckTransactionHistory
Customer (banking): No, I I I don't have time for that right now. I need to go to the car dealer. Because they are fixing my car. And yeah, I need to be there before closing time. Anyway but I I calling because I wanted to update my home address.
Intent: UpdateStreetAddress
Customer (banking): Hello my name is Charlene and I'd like to open a new bank account.
Intent: OpenBankingAccount
Customer (banking): The reason I'm calling, I'm wanting to make a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): Hi, yes I'm calling because I need to know if you can help me find A T M that's near my location?
Intent: FindATM
Customer (banking): sure and if while you're at it if you can also please give me the phone number, just in case I get lost.
Intent: GetBranchInfo
Customer (banking): OK oh so you said I can get a list of ATMs on the website?
Intent: FindATM
Customer (banking): yes. I need to find an ATM close to where I am.
Intent: FindATM
Customer (banking): OK. I also need to find a branch to actually go into physically to handle a few things about a loan.
Intent: FindBranch
Customer (banking): Yes. I got something in the mail about an issue on my loan.
Intent: ReportNotice
Customer (banking): Yes I would like to get the account balance on my golden card.
Intent: CheckAccountBalance
Customer (banking): Hi yeah, my card my credit card has been stolen. I I may have lost it. I am I am unfriendly in Chicago right now. I am on vacation with my family. I may have just lost it. but we I we I'm one hundred percent. I'm like ninety-nine percent sure it has been stolen. I'm pretty sure have traced my steps I'm pretty sure it's gone it's stolen. I'm pretty sure.
Intent: ReportLostStolenCard
Customer (banking): Oh thanks and And so anyways, now I'm in a new neighborhood and I need to find an ATM near me and can you help me with that?
Intent: FindATM
Customer (banking): And then also I'm gonna be going to Charlotte and you you you folks have locations in Charlotte as well?
Intent: FindBranch
Customer (banking): right, and and it's open like all the time?
Intent: GetBranchHours
Customer (banking): Hi. I got a notice in the mail and it said that there is some problem with my account.
Intent: GetAccountInfo
Customer (banking): Real quick cuz I'm I'm only on lunch break for like an hour, is there a bank branch nearby?
Intent: FindBranch
Customer (banking): OK. I'd like to close my checking account.
Intent: CloseBankAccount
Customer (banking): I'd also like to transfer my balance to my new account.
Intent: ExternalWireTransfer
Customer (banking): Yes, ma'am. I need to report a lost credit card.
Intent: ReportLostStolenCard
Customer (banking): Yes, hey Jerry my name is Evelyn Richards, and I'm calling to report a lost card.
Intent: ReportLostStolenCard
Customer (banking): OK and by the way I got something in the mail about a rate interest increase. And I was told it was fixed so is can you explain that?
Intent: CheckAccountInterestRate
Customer (banking): OK. I was gonna come by the bank and speak to Michelle but I decided to just call. And you know, so I'm happy about that, and I also would like to make a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): Yes, yes there is. I always wondered if I can check my account balance to my savings and checking?
Intent: CheckAccountBalance
Customer (banking): I. So we're gonna open a checking account in in my son's name .
Intent: OpenBankingAccount
Customer (banking): So yeah I guess getting him set up online banking would probably be good as well.
Intent: SetUpOnlineBanking
Customer (banking): I'm doing fabulous. I just move into town and I need to open a bank account with you guys.
Intent: OpenBankingAccount
Customer (banking): I, I really can't find my card. I don't know if it is stolen or I misplaced it or what exactly the problem is. But I was out I think all day yesterday, really really busy and then I just go home and then I couldn't find the card anymore. Like, I don't know what happened.
Intent: ReportLostStolenCard
Customer (banking): Hi, Susan. I'd like to open a a new account at the bank.
Intent: OpenBankingAccount
Customer (banking): Well, I don't know. it. Just to set it up? I actually I I think I'd like to move a thousand of that over in into the new account.
Intent: InternalFundsTransfer
Customer (banking): Yes. My name is Nat Williams and I got update my address.
Intent: UpdateStreetAddress
Customer (banking): Yes one more thing. I want to update my street address, that's the yeah.
Intent: UpdateStreetAddress
Customer (banking): Yes, I just wanna change my email address. That's all that's the last thing. I'm sorry.
Intent: UpdateEmail
Customer (banking): Well, let's see. I wanna put it in a different address. I wanna, I wanna put it in a PO box address in a I think I'd better put in a phone number too. I need to change that.
Intent: UpdateStreetAddress
Customer (banking): OK. And is OK. How long do you figure it'll be til I might get this card?
Intent: AskAboutCardArrival
Customer (banking): Well it seems I have misplaced or lost my credit card, and I'm not sure what I need to do about that.
Intent: ReportLostStolenCard
Customer (banking): I need to Can you please help me about transferring some money between my bank accounts?
Intent: InternalFundsTransfer
Customer (banking): How soon am I gonna have the money?
Intent: AskAboutTransferTime
Customer (banking): And those are open twenty-four seven?
Intent: GetBranchHours
Customer (banking): Hi. Yes, I'm interested in finding out more information in regards to your internal transfer.
Intent: InternalFundsTransfer
Customer (banking): just so my husband and I know can you just briefly tell me the nearest branch at my location.
Intent: FindBranch
Customer (banking): Hi, my name is Catherine Caughllins and I wanted to transfer some money to another account.
Intent: ExternalWireTransfer
Customer (banking): how soon will she receive the money and do I get some kind of receipt?
Intent: AskAboutTransferTime
Customer (banking): Hi, this is Peter Davis. I have a new a email address and I wanted to let the bank know.
Intent: UpdateEmail
Customer (banking): And are you in Juno? Or where are you located? Can I come in and talk to you specifically?
Intent: FindBranch
Customer (banking): Sometime soon, I just didn't know if I was talking with someone I can make an appointment with or if I needed to call someone else. I would like to do this all online I just don't know how to set it all up.
Intent: SetUpOnlineBanking
Customer (banking): Hey Millie, how you doing? long time customer of Intellibank sadly first time caller. I have to make a money transfer to bail out my baby brother who is a moron.
Intent: ExternalWireTransfer
Customer (banking): Yes, I think I need to dispute a transaction on my account.
Intent: DisputeCharge
Customer (banking): Can you tell me what the nearest location is for me?
Intent: FindBranch
Customer (banking): Hi Rose. My name is Kim. I need some help please I am trying to do a wire transfer to send some money to a friend.
Intent: ExternalWireTransfer
Customer (banking): Yes, and when the transfer goes through, about how long does that take for it to show up in his account?
Intent: AskAboutTransferTime
Customer (banking): Hi I was hoping to find a branch nearby so that I could yeah make a deposit.
Intent: FindBranch
Customer (banking): OK sounds good. what are the hours for both of those?
Intent: GetBranchHours
Customer (banking): Yeah do you think we could also just check my account balance really quick?
Intent: CheckAccountBalance
Customer (banking): I'd like to report my credit card stolen or lost.
Intent: ReportLostStolenCard
Customer (banking): Yes, please. I need you to check my balance on my card.
Intent: CheckAccountBalance
Customer (banking): my name's Edward Elric not sure I can do this over the phone but I have a checking account that I just wanna close out today.
Intent: CloseBankAccount
Customer (banking): Hi, Rose. My name is Kim. I am calling to find a ATM actually that's near me.
Intent: FindATM
Customer (banking): OK, great. And is the ATM hours the same as the lobby hours of, at both of these locations?
Intent: GetBranchHours
Customer (banking): yeah. I do want to check my account balance. let me see here. I wanted to check my account balance for my checking account.
Intent: CheckAccountBalance
Customer (banking): Hello. Sorry about that. I was wondering about. Well, I moved and we're a little bit out of the country. And I was wondering, we need to find some ATMs in my area. And I have a couple other questions about regarding that as well.
Intent: FindATM
Customer (banking): What is my withdraw limit for the for the days? A two hundred, five hundred or thousand
Intent: GetWithdrawalLimit
Customer (banking): OK. So here's the thing I was down over at the. What was that the lucky silver Yeah the lucky Silver. Anyways I got to talking to Bob and Frank and they were talking and stuff and anyways I go out to talking about like savings rates and interest rates and like inflation basically we got started on this and I'm kind of preparing for like an economic downfall or something I can't remember it was a long conversation but I'd like to close my savings account.
Intent: CloseBankAccount
Customer (banking): Yeah. That'd be fine. I'd be OK with that. How much is in there?
Intent: CheckAccountBalance
Customer (banking): I think an ATM would work for me. I prefer ATMs.
Intent: FindATM
Customer (banking): you said it's a four hundred dollar daily limit?
Intent: GetWithdrawalLimit
Customer (banking): OK. while I got you on the phone, could you check my balance?
Intent: CheckAccountBalance
Customer (banking): could you tell me what email is listed on my account?
Intent: GetAccountInfo
Customer (banking): OK. Could you update it to my new email address?
Intent: UpdateEmail
Customer (banking): And transfer the money from that to my checking.
Intent: InternalFundsTransfer
Customer (banking): Hi, how are you doing? I just moved and and I just wanted to know if there were any close by ATM machine chine by this address?
Intent: FindATM
Customer (banking): Are the opening hours of the bank?
Intent: GetBranchHours
Customer (banking): Hi. I was wondering how I can make payments to my other accounts.
Intent: InternalFundsTransfer
Customer (banking): And may I know how long it'll take to transfer?
Intent: AskAboutTransferTime
Customer (banking): Hi, Joe. I called last week and I wanted to check my checking account balance and they said it was nine hundred dollars but when I checked today it was six hundred and I wanted to see what happened. What was the difference.
Intent: CheckTransactionHistory
Customer (banking): Oh OK. That actually makes sense. so I'll definitely do that. Moving forward I'll. I'll take a look and try to get the app and see if I can keep an eye on my balances but while I do have you on the phone, could I ask for another favor and for you to check my savings account
Intent: CheckAccountBalance
Customer (banking): I'm calling today trying to open up account.
Intent: OpenBankingAccount
Customer (banking): Oh I'm doing great thank you. The reason that I am calling I was going to see if I could do an internal transfer and transfer some money from my checking account into my savings account.
Intent: InternalFundsTransfer
Customer (banking): yes ma'am actually while I have you on the phone, could I go ahead and check the balance of both of those accounts?
Intent: CheckAccountBalance
Customer (banking): I'm doing great. Thank you so much for asking. I'm actually calling to see if I could check my account balance please.
Intent: CheckAccountBalance
Customer (banking): Actually, it wasn't the best, and it's part of the reason I'm calling. I planned a nice surprise dinner out for my husband and myself, my treat. But when I went to pay, my debit card was declined. So, he ended up paying for his own, surprise. It was very embarrassing. I need to check my last five transactions. I should have had enough to cover our dinner.
Intent: CheckTransactionHistory
Customer (banking): I think I'd just like to close my account. These fees are too much.
Intent: CloseBankAccount
Customer (banking): Yes. I wanna close one of my accounts here.
Intent: CloseBankAccount
Customer (banking): Hello. I was calling about your lobby hours. I noticed that y'all are closing earlier. and I wasn't even aware that that was happening. And, so I was just trying to understand, you know, what's going on. Is that permanent? And whatever you can do to help. That would be great.
Intent: GetBranchHours
Customer (banking): No. I was looking to transfer funds. To another account.
Intent: ExternalWireTransfer
Customer (banking): Yes. Yes, it is. And, how long does this process usually take? When will it hit my my other bank account?
Intent: AskAboutTransferTime
Customer (banking): yes I need to check the my account balance for my checking account.
Intent: CheckAccountBalance
Customer (banking): Hi. Yes, ma'am. I'm calling because I need help finding an ATM near me.
Intent: FindATM
Customer (banking): I'm sorry. I got distracted by something on my computer. I meant to ask you, do you guys charge a fee to withdraw funds from the ATM?
Intent: AskAboutATMFees
Customer (banking): by the way, is there a daily withdrawal limit?
Intent: GetWithdrawalLimit
Customer (banking): I'm doing great. I I'm calling back, actually, I had called earlier today. I need to close my savings account. but I got disconnected earlier and I, unfortunately, was at work and got held up again and didn't get a chance to call back, so I'm calling tonight to to close my savings account. I do still want to keep open my checking account, but the the fee for the savings account right now is just something that I'm not. I can't afford, so.
Intent: CloseBankAccount
Customer (banking): the it's just the fee for per month is I can't afford it. So, I'm having hard. I'm having trouble saving, so I just wanna. I know there's not much in the savings account. I'd like to transfer it to my checkings. Checking account with you all. until I'm able to, you know, open a savings account again.
Intent: InternalFundsTransfer
Customer (banking): Hi Alicia. I was calling to dispute a transaction on my account.
Intent: DisputeCharge
Customer (banking): Oh, thanks. what I'm looking for, I need to find the nearest ATM.
Intent: FindATM
Customer (banking): Wait, what's the limit I can take out?
Intent: GetWithdrawalLimit
Customer (banking): Well yeah you know what. While I got ya here on the phone and since you saved me so much time, can I go ahead and update my mailing address? I've recently moved.
Intent: UpdateStreetAddress
Customer (banking): Huh. OK. well I need to close my savings account that I have with you guys.
Intent: CloseBankAccount
Customer (banking): You do close this account though is that going to affects my credit? score because if that is I don't want to move forward.
Intent: AskAboutCreditScore
Customer (banking): No I'm transferring to a different bank.
Intent: ExternalWireTransfer
Customer (banking): Yes. My name is Mitchel Michael. And I like to open up a new account.
Intent: OpenBankingAccount
Customer (banking): Hi, I was wondering if you could tell me what my balance is?
Intent: CheckAccountBalance
Customer (banking): Actually I need something else. Could you help me make a internal transfer between two accounts? I'd like to withdraw money from the checking account I just gave you and my savings account.
Intent: InternalFundsTransfer
Customer (banking): Yes, actually I want to close the account and transfer any remaining balance to my savings account.
Intent: CloseBankAccount
Customer (banking): Hi Alysha. I was actually calling to check the balance on my account.
Intent: CheckAccountBalance
Customer (banking): I also have another question. I would like to know if you can provide me with ATMs near my area?
Intent: FindATM
Customer (banking): actually, can you please give me the balances on both accounts,
Intent: CheckAccountBalance
Customer (banking): Well I'm calling today because I'm trying to transfer money from my account to my mom's account and I was wondering if you could help me with that please.
Intent: InternalFundsTransfer
Customer (banking): Oh OK if we can update that please to my new address
Intent: UpdateStreetAddress
Customer (banking): no not right now but I would like some help opening up a a savings account please.
Intent: OpenBankingAccount
Customer (banking): Hi. My name is Larry Billups and I'm calling to see if you guys have a local ATM machine nearby that I can get to? I need to buy my Aunt Donna a birthday gift.
Intent: FindATM
Customer (banking): well, first I need what are those things she mentioned them, but I can't quite remember what she called them. It's like a pre-loaded card. For spending out in the country, if you're outside the states.
Intent: OpenCreditCard
Customer (banking): The local branch located in relative to where I'm at?
Intent: FindBranch
Customer (banking): OK and the the one that's closest to me walking distance is there any fees transaction fees that I have to do?
Intent: AskAboutATMFees
Customer (banking): Jerry I need to find a branch near me.
Intent: FindBranch
Customer (banking): And I also need to know what the hours are.
Intent: GetBranchHours
Customer (banking): Yes. I'm tryna get my checking account balance.
Intent: CheckAccountBalance
Customer (banking): can you help me find an ATM near me?
Intent: FindATM
Customer (banking): And and by the way how much money can I get out of the account?
Intent: GetWithdrawalLimit
Customer (banking): Yes, hi. I'm calling because I need to close one of my accounts and transfer those funds to a separate bank.
Intent: CloseBankAccount
Customer (banking): Yes. It is and do you know how soon that money will be transferred? I mean how long does it take?
Intent: AskAboutTransferTime
Customer (banking): Yes, ma'am. I'm calling cuz I need to make a wire transfer. Could you tell me please what are the fees.
Intent: ExternalWireTransfer
Customer (banking): Correct. How long before they will receive the payment?
Intent: AskAboutTransferTime
Customer (banking): I'm gonna need your assistance. We gotta do some wire transfer.
Intent: ExternalWireTransfer
Customer (banking): no I guess that's it. Oh actually can you tell me the balance on my saving account please?
Intent: CheckAccountBalance
Customer (banking): Oh OK. I think I know where that is. does it have a daily withdrawal limit at that ATM?
Intent: GetWithdrawalLimit
Customer (banking): Ooh yeah guess I'd better guess I'd better look for one that's with Intellibank. do your ATM machines take cash deposits?
Intent: AskAboutCashDeposits
Customer (banking): OK and and and can I find ATM machines on your website?
Intent: FindATM
Customer (banking): Well how soon will that that money be in my account?
Intent: AskAboutTransferTime
Customer (banking): hi Rose. My name is Kim. I was wondering if you could help me locate a nearest branch to me.
Intent: FindBranch
Customer (banking): Oh OK. if it can be updated to my new address that's what I would like to do.
Intent: UpdateStreetAddress
Customer (banking): Oh OK. That That works great. That should be enough for me I think. and you said and are the ATM hours the same as the lobby hours there?
Intent: GetBranchHours
Customer (banking): yes. I need to transfer some money between my savings to my checking.
Intent: InternalFundsTransfer
Customer (banking): Hi Daisy, my sister just called me to ask to borrow her some money. So, I'd like to transfer transfer some money into her account.
Intent: InternalFundsTransfer
Customer (banking): Yes actually, I would like to open an account.
Intent: OpenBankingAccount
Customer (banking): Hi Ashley I'm calling because I need to report my card lost or stolen.
Intent: ReportLostStolenCard
Customer (banking): the last one that I made I purchased gas at Wawa for thirty-five dollars. but I did see two purchases that I don't recognize. And one of them is at Walmart for two hundred thirty-five dollars and there's one at Target for three hundred and fifty dollars. Can I dispute those charges?
Intent: DisputeCharge
Customer (banking): Actually there is. is there any way to set up an account online? You know God forbid this happens in the future I can report the card stolen without having to call.
Intent: SetUpOnlineBanking
Customer (banking): So all right. So I'm a customer at your bank and actually my business partner is on a. It's kind of like a business trip. We own a sports collectibles business and he went out to this convention in Las Vegas and I gave him X amount of dollars and now he's telling me about all these great buys. And I want to give him more money. I don't know if I'm right or wrong but I want to give him more money to get these hopefully good buys.
Intent: ExternalWireTransfer
Customer (banking): Oh OK and I would like to open a new account.
Intent: OpenBankingAccount
Customer (banking): We're gonna we're gonna pull a thousand out of the savings.
Intent: InternalFundsTransfer
Customer (banking): Yes, I'll have to close an account, please.
Intent: CloseBankAccount
Customer (banking): I don't want to open anything else. But I do have another checking account. So if I could just move it to that checking account, that'd be fine.
Intent: InternalFundsTransfer
Customer (banking): Yes I need to transfer money to my husband's account.
Intent: InternalFundsTransfer
Customer (banking): yes this is Dan Thomas T H O M A S. And my son needs some new tires on his car and I'm trying to figure out how to get him some money.
Intent: ExternalWireTransfer
Customer (banking): I've I've misplaced my card. I can't find it.
Intent: ReportLostStolenCard
Customer (banking): actually actually, yeah, there is. I actually have a credit card through you guys and I I've just been kinda making payments on it. But I haven't really looked at the details. Is there any way you can give me the. My. The balance I have on that credit card?
Intent: CheckAccountBalance
Customer (banking): I have a question. Let me see here I am trying to do a wire transfer. I was trying to do it online and I kept getting stuck at one point so I figured I would just call and see if if you all could help me do it over the phone.
Intent: ExternalWireTransfer
Customer (banking): I have to make a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): Hi, Robert. My name is Sarah Thomas. I'm calling because I had some problems recently. My account was closed because of fraudulent actions. I don't know, but I need to open a new one.
Intent: OpenBankingAccount
Customer (banking): OK. well, I'm over here at twelve twelve North Shore Lane. is there a branch near here?
Intent: FindBranch
Customer (banking): Oh, shoot. I'm on my lunch hour. Is there a. What are your hours?
Intent: GetBranchHours
Customer (banking): Hi, Jim. My name is Sally. And I'm just trying to figure out where there's an ATM that's fairly close to my house.
Intent: FindATM
Customer (banking): OK. All right. Well, that's good to know. And I have a question. In case I don't remember what you've said, or if I'm gonna meet somebody at a location that's not by my house, How can I find a list of your ATMs? There has to be a list somewhere of locations.
Intent: FindATM
Customer (banking): Well, something on here has been pulled out for fifty-six dollars and seven cents and I can't quite understand what it's for. It's it's got A C Q S. I guess that's a store name or or something. and I didn't I didn't buy anything so and I don't know. maybe my wife bought something and I. It just looks weird to me.
Intent: DisputeCharge
Customer (banking): Oh, OK. That's a working day. do you have a particular time where I could just got to the, any of your branches and get it?
Intent: GetBranchHours
Customer (banking): I'm just switching apartments and I guess I gotta update my address?
Intent: UpdateStreetAddress
Customer (banking): yes. I'm calling today cuz I need to dispute a transaction on my account.
Intent: DisputeCharge
Customer (banking): Yeah, hi. I'm calling in, I've received this letter in the mail and it says that I can pay my credit payment online. or over the phone and just transfer the I, I don't know what it, I just don't know what it was talking about. And I just need someone to help explain it to me.
Intent: ExternalWireTransfer
Customer (banking): well yeah, if I could just go ahead and make the payment now, that'd be perfect. And then I can just do the online account for next time.
Intent: InternalFundsTransfer
Customer (banking): You know, Intel? maybe it's like along the same branch. Anyway, I am sorry, that was off subject. I got this letter and I'm trying to get money into another account. But I don't know how I'm supposed to do that because I don't have a branch near me. And it's like too much for my ATM. I. I don't know and I. And my mobile app's not working, so.
Intent: InternalFundsTransfer
Customer (banking): Also, I'm wondering can you look up locations of banks? Like is Bank in Florida? Or or Texas maybe? Or even Arizona? Am I allowed to to get those addresses from you just so I know exactly where I need to go? Or if I need to like do all my banking online from there? Like what is the process of moving? Do I need to register at a new bank? Like I. I'm just trying to figure out where to go from here.
Intent: FindBranch
Customer (banking): This is Jennifer Johnston. I wanna know how I can put some money into my sister's account.
Intent: InternalFundsTransfer
Customer (banking): Hi Bernard, my name is Karen Brown. I would like to dispute a transaction.
Intent: DisputeCharge
Customer (banking): Hi I'd like to update my phone number on my account. I'm just slow. I could you could help me?
Intent: UpdatePhoneNumber
Customer (banking): yes hi my name is Jim. is when I call in do are your hours on the call-in is that like seven to seven or what are your call-in hours?
Intent: GetBranchHours
Customer (banking): OK. All right. Yeah. I I was just kinda curious. I'm really looking to find a branch near my home.
Intent: FindBranch
Customer (banking): OK. So that's. I need a yeah I was looking for the branch. So thank you. I got that as location. I'll check that out tomorrow. I also have I have I think my card my credit card was stolen. that I hold with your bank. Anyway I can't find it.
Intent: ReportLostStolenCard
Customer (banking): I'd like to I've never done this before but I'd like to do a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): Could you tell me what is I'm transferring I want to transfer a thousand dollars. Could you tell me what the balance of my checking account is before the transfer?
Intent: CheckAccountBalance
Customer (banking): Hi Daisy my name is Hank. I called earlier but it was way too loud in the pub and I couldn't hear a thing the previous agent was saying. I I need to update some information on my account. My phone number to be exact.
Intent: UpdateStreetAddress
Customer (banking): no but I do have a question, could you tell me the address of the closest branch to me?
Intent: FindBranch
Customer (banking): Hi, Susan. this is Justine and I need to do a wire transfer to another company. To a company that I don't know if they're your customer or not but, I need to do a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): Hello this is Peter Davis. I lost my credit card last night.
Intent: ReportLostStolenCard
Customer (banking): What is the interest rate that I have on the card?
Intent: CheckAccountInterestRate
Customer (banking): Hello, good afternoon Lucas. My name is Karen Albert And I would like to open an account with your bank. Kindly confirm the information required to do so.
Intent: OpenBankingAccount
Customer (banking): No that would not be all. I have se~. Viewed and signed the consent form. I have forwarded it to you. I would also love to do a bank transfer with the recently opened account. Please is that possible?
Intent: ExternalWireTransfer
Customer (banking): Yes that's fine. I'm already doing a transfer from my PayPal account to the to the new open account number. And I'm hopeful you'll get to credit a lot in the next thirty seconds. Then how long does it take for you to transfer from my account to an HSBC account?
Intent: AskAboutTransferTime
Customer (banking): I wanted to wire some money to a relative. Is that possible?
Intent: ExternalWireTransfer
Customer (banking): Oh, no. Not with traffic the way it is midtown. hey what's the nearest branch?
Intent: FindBranch
Customer (banking): no, no. That's fine. That's fine. how late are you guys open till?
Intent: GetBranchHours
Customer (banking): Hi. I would like to transfer money from my checking to my son's checking, please.
Intent: InternalFundsTransfer
Customer (banking): yes. And you said how long would the transfer take?
Intent: AskAboutTransferTime
Customer (banking): Yes, I would like to do a wire transfer to pay a bill.
Intent: ExternalWireTransfer
Customer (banking): yeah, I just got a notice in the mail saying something is wrong with my account. I don't know why this sort of thing always always happen to me. can you please help me with this?
Intent: ReportNotice
Customer (banking): Hi, yes ma'am I'm calling because cause I need to update some of my personal information.
Intent: UpdateEmail
Customer (banking): is is there any way that I can set up online banking and do this my self in the future without having to go
Intent: SetUpOnlineBanking
Customer (banking): Come to think of it, I'm sorry I gave you the wrong phone number earlier. Can I update it to a new one?
Intent: UpdatePhoneNumber
Customer (banking): sure. while I'm at it, would you mind if I check the balance of my checking account since I'm about to spend a whole lot of money? I actually lost this bet with my friend that Andrew. Andrew Custimore was going to win the boxing tournament, right? And it turns out, Mr. Custimore lost against Muhammad Bali. And so anyway, the since I'm the loser, I have to buy him a a nice steak dinner. So but anyway, I I'm I'm rambling. Sorry about that.
Intent: CheckAccountBalance
Customer (banking): seven five three Dogwood Street, Phoenix, Arizona eight five oh oh three. that's the address I gave you, but I'd like to correct it if I may. And it's not Dogwood Street. It's Dogwood Road.
Intent: UpdateStreetAddress
Customer (banking): Yes I need to figure out how to open a new account.
Intent: OpenBankingAccount
Customer (banking): Well I also have a problem with my savings account. There's a charge on it that I don't recognize and I need to figure out what it was.
Intent: DisputeCharge
Customer (banking): OK. Can I go ahead and transfer the money out of my savings to the checking?
Intent: InternalFundsTransfer
Customer (banking): Sounds good. Can I go ahead and order a box of checks or do I need to wait for it to be open?
Intent: OrderChecks
Customer (banking): Oh, I'm doing just fine. Thank you very much. The reason that I'm calling, my sister, she has been out of work. So, I was going to see if it would be possible for me to send some money from my checking account over to hers? She actually also banks with Intellibank,
Intent: InternalFundsTransfer
Customer (banking): Hello Jannah. I'm calling to check my account balance please. My sister was in town last week for her birthday and I think I may have written down the amount of her birthday gift wrong. I just want to make sure I have my account balance properly.
Intent: CheckAccountBalance
Customer (banking): OK and I could also could you also check the balance on my savings?
Intent: CheckAccountBalance
Customer (banking): yes. I have a problem with my Intel bank account. I would like to talk to someone in person about that please.
Intent: FindBranch
Customer (banking): is there? you know, it's already four fifty-five. It's Friday and I have plans tomorrow is there another branch that's gonna be open past two on Saturday or is that all the hours in this area?
Intent: GetBranchHours
Customer (banking): Yes. My name is mister Johnson and I'm trying to figure out a charge on my account that I don't know if I actually, I did it or authorized it.
Intent: DisputeCharge
Customer (banking): Yes, can you tell me where an ATM is near me?
Intent: FindATM
Customer (banking): Yes, can you tell me the limit that I can take out of the ATM?
Intent: GetWithdrawalLimit
Customer (banking): I wanted to know how much I had in my account, balance.
Intent: CheckAccountBalance
Customer (banking): Yes. What about setting up another account?
Intent: OpenBankingAccount
Customer (banking): Well, I was doing great actually, until the mail came. And I got my credit card statement in the mail, and I was looking it over. And there's a charge on here that I did not make.
Intent: DisputeCharge
Customer (banking): yes, I'm calling you back. I called earlier. I got that information that I needed to update.
Intent: UpdatePhoneNumber
Customer (banking): OK. so last night me and my friends. We were coming out of the club. And we were going to my car in the parking lot and we were robbed at gun point. the the the person stole my wallet and got my credit card and and I I I even they took the keys. They didn't take my car but they took my key. Like I'm I'm just a mess. I don't know what to do right now.
Intent: ReportLostStolenCard
Customer (banking): yeah, I'd like to close my account and transfer the money from the closed account to another one.
Intent: CloseBankAccount
Customer (banking): I'm doing great. I've been outside enjoying this weather most of the day. My name is Kim. I I actually am calling to dispute a charge on my account. on my checking account please.
Intent: DisputeCharge
Customer (banking): yes. I just wanted the account balance. For the checking
Intent: CheckAccountBalance
Customer (banking): yeah, I think I would like to check the balance of my checking account.
Intent: CheckAccountBalance
Customer (banking): can you tell me what hours and days that most branches are open?
Intent: GetBranchHours
Customer (banking): All right. I need to make a transfer from my savings to my checking.
Intent: InternalFundsTransfer
Customer (banking): yeah what time does the branch close?
Intent: GetBranchHours
Customer (banking): I would like to transfer some money from my savings into my checking account. I'm gonna take out my girlfriend. For fun night out.
Intent: InternalFundsTransfer
Customer (banking): Yes. Would you mind telling me real quick, what the what y'all the hours are for the Intelligence Bank?
Intent: GetBranchHours
Customer (banking): Yes, please. And do these ATM locations accept cash deposits? As well?
Intent: AskAboutCashDeposits
Customer (banking): well first I want to update my email information on my account.
Intent: UpdateEmail
Customer (banking): I I wanna know the nearest branch location near me.
Intent: FindBranch
Customer (banking): Hi Alexis. I have trouble today. And I need to change my address.
Intent: UpdateStreetAddress
Customer (banking): Exactly. I have a problem transferring.
Intent: ExternalWireTransfer
Customer (banking): Wow, wow wow. So so what can be done? Could you help me with it? I need to do this transfer. It's very important.
Intent: InternalFundsTransfer
Customer (banking): Yeah that will fine because I know that the checkings account. I don't have enough to do that transaction. So if that can be done that'd be wonderful. Could you help me with it?
Intent: InternalFundsTransfer
Customer (banking): How about the checkings account now, what do I have in it?
Intent: CheckAccountBalance
Customer (banking): Yeah, I need to find a new branch to bank at.
Intent: FindBranch
Customer (banking): OK, that's actually a lot closer. can you tell me, does it have a drive through?
Intent: GetBranchInfo
Customer (banking): I could do that but I was actually hoping I could transfer money from my wife's account. I want her to pick a tire up on her way home from work so, just so I could swap it out.
Intent: InternalFundsTransfer
Customer (banking): we need to transfer some money internationally.
Intent: ExternalWireTransfer
Customer (banking): No. Actually can you let me know please give me the balance of on my checking account?
Intent: CheckAccountBalance
Customer (banking): Going to affect my credit score though?
Intent: AskAboutCreditScore
Customer (banking): I am calling cuz I need some help, please. I am trying to open up a new account .
Intent: OpenBankingAccount
Customer (banking): hi Rose my name is Kim. I need some help please I am trying to close my savings account that I have with you guys.
Intent: CloseBankAccount
Customer (banking): no I actually do want to transfer some money to my mother's account she has an account with you guys.
Intent: InternalFundsTransfer
Customer (banking): yes hi. I need to on my account, update my email address.
Intent: UpdateEmail
Customer (banking): Right right. Need the gas pedal. Hit well I need your help please finding an ATM. my phone is is actually dead and I need some help finding the ATM. I have a ZIP code here. I'm not too far from home but the the ZIP code is one nine one two seven.
Intent: FindATM
Customer (banking): no but while I have you I was gonna go into a branch to open up a savings account and I figure I might as well do it while I have you if that's OK. couple of minutes.
Intent: OpenBankingAccount
Customer (banking): Oh OK. if it's possible I'd like to update that to my current address.
Intent: UpdateStreetAddress
Customer (banking): yes I'm a customer with you guys and I have I have multiple accounts but I'm calling to dispute a charge on my credit card. can someone help me over the phone with that?
Intent: DisputeCharge
Customer (banking): Yes Jerry, I lost the keys to my lock box. But I I'll come in another day to take care of that. I'm really calling because I lost my card.
Intent: ReportLostStolenCard
Customer (banking): OK, that is great. That's great. Well, would would you mind telling me what my savings account balance is?
Intent: CheckAccountBalance
Customer (banking): OK. Two hundred six dollars and fifty-three cents. OK. Thank you for that and up would also like to make a wire transfer if I could.
Intent: ExternalWireTransfer
Customer (banking): Yes, my name is Wilbur Johnson, and I'm trying to find my check account. And also the newest branch.
Intent: FindBranch
Customer (banking): yes, my name is Toby Barlow. B A R L O W. And my date of birth is August twelfth nineteen seventy-five and I live at eight five zero five Strawberry Street. Oklahoma seven two three nine six. and I need to check my account balance please. I I'm gonna try to buy some four wheeler tires and I need to know if I got enough money in my bank to do that.
Intent: CheckAccountBalance
Customer (banking): Ooh that's not gonna be enough I don't think to buy those four wheeler tires Can you transfer money from my well lemme lemme check my savings account balance.
Intent: CheckAccountBalance
Customer (banking): OK. can you transfer five hundred dollars from my savings account to my checking account? That should be enough to buy those tires.
Intent: InternalFundsTransfer
Customer (banking): Hi. Yes, I need to report a card lost.
Intent: ReportLostStolenCard
Customer (banking): Yes, please. and while you're at it I'm just curious on how long it will take to do this because I really have somewhere else to be and after you do it when will I be receiving my card?
Intent: AskAboutCardArrival
Customer (banking): Yes, hi. I'm calling in. My I wanna dispute some charges on my credit card account.
Intent: DisputeCharge
Customer (banking): Yes. I'm looking for the branch banks' locations. Where you have the banks located at that's closest to my house.
Intent: FindBranch
Customer (banking): OK. Great. Thank you. Now I need to know I need the hours of the locations for each one of those if you don't mind giving those to me?
Intent: GetBranchHours
Customer (banking): OK. Do you have a close ATM location that I can go to that right off that you can think of or that you've got in your computer?
Intent: FindATM
Customer (banking): Yes, can you check on my bank balance for me if you don't mind?
Intent: CheckAccountBalance
Customer (banking): This Peter Davis, and I have a problem that somebody took money from my bank. fifty-two fifty from Tom's Grocery shop. And I never did that purchase.
Intent: DisputeCharge
Customer (banking): Hi, this is Laura Winters. I was trying to pay some bills, and some went through but the rest didn't. And I know I double checked all the numbers and the information was correct and it was. What's going on?
Intent: ExternalWireTransfer
Customer (banking): Oh, yes a checking account would be very helpful.
Intent: OpenBankingAccount
Customer (banking): Hi my name is Helen Clark. I'm calling because well I'm. I wanted to transfer some money from my. One of my accounts to the other.
Intent: InternalFundsTransfer
Customer (banking): Yes, hi. My name is Wu, and I'm calling in. I'm traveling from work, and I just. I'm trying to find an ATM , so I can pull out some cash. And they just They gave us our per diem which is fine but, we per diem has to be used from work. And I smoke, unfortunately, and I really need a pack of cigarettes, so I'd really like to get me some cash It's cuz they got a they got a cigarette machine over here at the hotel I'm staying at and I'd really like to use some cash to get it. But I don't know where there's any ATMs at.
Intent: FindATM
Customer (banking): Sure. and in the meantime, I'd also like to go ahead and close my savings account please.
Intent: CloseBankAccount
Customer (banking): I'm doing great thank you. I was actually calling to see if I could transfer some money from my savings account into my checking account.
Intent: InternalFundsTransfer
Customer (banking): Sure absolutely. It is two six one nine eight two four seven eight. And after you get that transferred, could I check the the available balances in both. Or I guess the new balances for both of those accounts?
Intent: CheckAccountBalance
Customer (banking): Hi, Tony. My name is Martin Lauren. And I would like to open an account with Intellibank.
Intent: OpenBankingAccount
Customer (banking): I would like to man an internal transfer.
Intent: InternalFundsTransfer
Customer (banking): yes. can you tell me what my remaining balance is on my checking account.
Intent: CheckAccountBalance
Customer (banking): Hi. Yeah. So I was just trying to, check my checking account balance. I wanted to see, what amount I had.
Intent: CheckAccountBalance
Customer (banking): No. That's OK. it should hit in, in a couple of days. But since I do have you on the phone. Could you tell me my, my second savings account balance in there? I don't think it's much. But I think, yeah, I'm not too sure how much I have in there. Can you just remind me really quick what's the savings account?
Intent: CheckAccountBalance
Customer (banking): go. You know what, go ahead and just tell me the regular savings account balance. I mean might as well since I have you on the phone, and I'm writing this down. I already got the checking. And I got the second savings, and what's the amount for the first the savings account
Intent: CheckAccountBalance
Customer (banking): yes. I'm trying to find out if there's an ATM close to me somewhere?
Intent: FindATM
Customer (banking): I wanted to make a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): Well, Rose I am, actually, looking for an ATM near me. I am out and about and I am having horrible cellphone coverage today so I'm trying to find an ATM actually not too far from where I am at home. but the one I used to go closed so I need some help finding another ATM.
Intent: FindATM
Customer (banking): and I'd also like to know the lobby hours of the the locations that you find. Lobby and ATM hours.
Intent: GetBranchHours