splevine/dstc11-intent huggingface dataset:
Customer (banking): Yes I called earlier to see if you could see any pending deposits on my account. I was just wondering if you could check my account balance for me.
Intent: CheckAccountBalance
Customer (banking): Actually yes. Could you also give me the balance on my savings account too? I'm sorry.
Intent: CheckAccountBalance
Customer (banking): OK, could you also tell me what the last deposit and last withdrawal was on the account too?
Intent: CheckTransactionHistory
Customer (banking): yes, I need to change a email that I have on file. Please could you help me with that?
Intent: UpdateEmail
Customer (banking): yes. I've lost my phone last week on a trip to Florida. I was down there for my daughter's wedding. I just received a new phone and would like to update my number on file please.
Intent: UpdatePhoneNumber
Customer (banking): Yes. I need to Close my account and transfer the remaining funds to another account please.
Intent: CloseBankAccount
Customer (banking): Hello I'm calling to transfer the main funds from my closing account to my other account.
Intent: ExternalWireTransfer
Customer (banking): I am driving around and I'm trying to locate one of your branches.
Intent: FindBranch
Customer (banking): I'm doing good. I need some help please. I am trying to open up a new checking account with you guys.
Intent: OpenBankingAccount
Customer (banking): one more question, what phone number do you have on file? Do you have the the three oh four eight four one number? Cuz I changed my number last month.
Intent: GetAccountInfo
Customer (banking): Hi this is Julie Williams. I'm calling to check a balance on my account.
Intent: CheckAccountBalance
Customer (banking): Oh, OK. Can I transfer two hundred dollars from my savings to my checking account?
Intent: InternalFundsTransfer
Customer (banking): I have some weird charges on there I never made. Not good.
Intent: DisputeCharge
Customer (banking): Yeah just to check the account balance for the checking first.
Intent: CheckAccountBalance
Customer (banking): Perfect. OK that's great. And can you go ahead and check the savings for me too?
Intent: CheckAccountBalance
Customer (banking): So how long is it gonna take for this to happen, this transfer?
Intent: AskAboutTransferTime
Customer (banking): OK. Good. And I do have to change my savings account over.
Intent: ExternalWireTransfer
Customer (banking): Hi, I need to make a transfer from my checking to my savings, please?
Intent: InternalFundsTransfer
Customer (banking): Hi, I need to check the account on my credit. On my credit card.
Intent: CheckAccountBalance
Customer (banking): I want. I want to check my savings account.
Intent: CheckAccountBalance
Customer (banking): Yeah, yeah, I better open a checking account so my moms can't get it. Can I. Can I open an account that moms aren't allowed to use? I don't want my mom using my accounts no more.
Intent: OpenBankingAccount
Customer (banking): I I want to do a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): yes. My name is Randy Appleton and I just got my electric bill and it's much higher than what I was was thinking and I need some help.
Intent: InternalFundsTransfer
Customer (banking): Hi I want to transfer funds from my checking account to my savings account. I called earlier about this but I didn't have all the information the agent was requesting on hand. And I think I have it all now and I'd like to do it.
Intent: InternalFundsTransfer
Customer (banking): Yes, I was calling to check the balance of my account.
Intent: CheckAccountBalance
Customer (banking): Say love. OK, can I check my balance when we're done?
Intent: CheckAccountBalance
Customer (banking): OK. Well I was I was calling because I'm actually I haven't and been able to have access on my phone for some reason . I'm not getting any bars where I am. and I need to transfer some money from my savings over to my checking so I have access to some money out here.
Intent: InternalFundsTransfer
Customer (banking): No worries. And while I have you actually since my phone isn't letting me use it to do any online banking or anything can I bother you to help me find an ATM around here?
Intent: FindATM
Customer (banking): Hello this is Peter Davis I want to update my street address.
Intent: UpdateStreetAddress
Customer (banking): Yeah I need to make a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): yes hey my name is James. I'm trying to locate the nearest branch. Toward me or near me.
Intent: FindBranch
Customer (banking): And and also what are the hours of that branch?
Intent: GetBranchHours
Customer (banking): Hi this is Peter Davis speaking. I want to make a transfer from my savings account to my checking account please.
Intent: InternalFundsTransfer
Customer (banking): OK and I have another question. can you see where the nearest ATM machine is for me?
Intent: FindATM
Customer (banking): No no but that ATM does it do cash deposit because I need to do a deposit there.
Intent: AskAboutCashDeposits
Customer (banking): yes. My name is Dan Thomas T H O M A S. And I need to check the balance of my savings account please.
Intent: CheckAccountBalance
Customer (banking): can you tell me if gaining any interest on my checking account please, an and what that interest rate might be if I am?
Intent: CheckAccountInterestRate
Customer (banking): OK. I probably need to transfer some money out of my savings account to my checking where I can buy those tires.
Intent: InternalFundsTransfer
Customer (banking): yeah so I was calling just to check the account balance.
Intent: CheckAccountBalance
Customer (banking): no that's definitely not address. that must be my old address. I do new address.
Intent: UpdateStreetAddress
Customer (banking): Yes good morning. my name is John Meadows and I'd like to find the closest ATM to where I live.
Intent: FindATM
Customer (banking): OK that yeah no that sounds pretty close. Could you verify the balance in my checking account please?
Intent: CheckAccountBalance
Customer (banking): OK OK. The let me where would I get a listing of other ATMs as as I'm traveling around the city?
Intent: FindATM
Customer (banking): Hello good morning Joshua, my name is Amber Rose and I'm calling because I want to close down my account.
Intent: CloseBankAccount
Customer (banking): hello. I'm calling because I know this lobby hours for Intellibank, have reduced substantially and, and now you're even closed on Saturday where you used to have at least five hours available. And I'm just trying to understand what this is all about and you know, whatever you can help me with that would be great.
Intent: GetBranchHours
Customer (banking): no, actually I wanted to transfer to another institution if that's OK.
Intent: ExternalWireTransfer
Customer (banking): Yup, that's Summit Hills Bank. and do you know how soon this will happen? The transfer.
Intent: AskAboutTransferTime
Customer (banking): Hey Doug. This is Johan Duly, and I'm down here at the shop I got my Cadillac in here and It's got a leak in the manifold and they say they can fix it today but I got to get the money to them right now, before they can fix it.
Intent: ExternalWireTransfer
Customer (banking): Hello. I'm a customer to your bank. My name is Sarah. I want to report about my stolen card.
Intent: ReportLostStolenCard
Customer (banking): Of course, yes. Once you block that one, I want to get a new card that I'll be able to withdraw. I need a new card.
Intent: RequestNewCard
Customer (banking): that's correct. oh is that Intrabank bank ATM at the library location near a parking lot, do you know?
Intent: GetBranchInfo
Customer (banking): I mean if there's one close I'd be willing to try it.
Intent: FindBranch
Customer (banking): well I do want to know if I could maybe just, set up the internet account thing with you guys. You know the the internet thingy.
Intent: SetUpOnlineBanking
Customer (banking): OK I definitely want to close it and I definitely want to transfer the money. I have a checking's account that I use pretty much on a regular basis, maybe daily. Anyway, I would like to put the money into that account.
Intent: InternalFundsTransfer
Customer (banking): I also need to make a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): Oh I see. I see. OK well the reason why I'm calling is I wanna make a transfer of some money from my checking account to my savings account.
Intent: InternalFundsTransfer
Customer (banking): the checking account is one five zero one. Zero six. Eight five. and I need to know what my balance is for each one of these accounts. before I make the transfer.
Intent: CheckAccountBalance
Customer (banking): yeah actually I need to find an ATM machine.
Intent: FindATM
Customer (banking): Oh OK yeah that should be easy to remember. One five seven Mouse Street. OK Oh and you know there's something else that I need to do. I I can't believe I left this to the end. I need to report my credit card stolen.
Intent: ReportLostStolenCard
Customer (banking): Hi Amber I'd like to make a wire transfer. Can I do that over the phone?
Intent: ExternalWireTransfer
Customer (banking): Is there a fee to do a domestic wire transfer?
Intent: AskAboutTransferFees
Customer (banking): Yes, Jerry. my name is Evelyn Richards. I'm out of town and in New York and I need to make a deposit to cover my car note.
Intent: FindBranch
Customer (banking): I do need to see what my available balance is on my checking account.
Intent: CheckAccountBalance
Customer (banking): Finally! Wow, I've been trying to reach you guys for a long time. You know, I just moved into my area and I been I been trying to do some banking transactions on my with with my phone and it has been giving me issues, so I'm trying to see if I can get a branch of your bank that's around here someplace.
Intent: FindBranch
Customer (banking): I want to know how I can get my account balance and statement of account and all that. Look I'm finding it difficult to do that.
Intent: CheckAccountBalance
Customer (banking): OK. That's good though right now I want to know about my account balance. What's in my account? money? I I don't know because right now I'm tired.
Intent: CheckAccountBalance
Customer (banking): Yeah I think so too because you know but but you know the the thing about this whole thing is this you know getting you guys on on the phone takes a lot of time and takes a lot of stress you know? So I don't know. I I think I need that account your online banking thing, and how do I go about that? How do I get it? Do I please. Please
Intent: SetUpOnlineBanking
Customer (banking): Hi, Bill. I'm calling because I just got my credit card stolen.
Intent: ReportLostStolenCard
Customer (banking): yes. My name is Dan Thomas, T H O M A S. And I need to. I need for you to look up a transaction that I do not recognize on my checking account. I believe it's associated with my debit card. And that would be my Intel bank debit card.
Intent: DisputeCharge
Customer (banking): Hi there. My name is Danny Burns. Can you can you tell me the balance on my account, please?
Intent: CheckAccountBalance
Customer (banking): nevermind. like, can you just give me a couple nearby ATM machines? Can you guys help me with that? I've been driving around all day, and I'm tired.
Intent: FindATM
Customer (banking): Yeah, I called earlier about closing my account, but I didn't have any of the information readily available, so I'd like to do that now.
Intent: CloseBankAccount
Customer (banking): hey, could you tell me what my balance is?
Intent: CheckAccountBalance
Customer (banking): Hi Rose, my name is Kim. I am a new customer actually and I'm looking to open up an account with you guys.
Intent: OpenBankingAccount
Customer (banking): I did want to ask you about some some local branches. having some brain fog. where some local branches are and their the hours.
Intent: FindBranch
Customer (banking): hi my name is Ashley. I'm just calling to find an ATM that's close to me.
Intent: FindATM
Customer (banking): not too bad I need to open a account with your bank and get things rolling.
Intent: OpenBankingAccount
Customer (banking): well I I did move so I have to give you my new I have to give you my my address period. it's twenty-six thirty-four.
Intent: UpdateStreetAddress
Customer (banking): Hi Rose. My name is Kim. I'm calling about a a stolen card or a lost card. I'm not sure.
Intent: ReportLostStolenCard
Customer (banking): Yes, ma'am. I just moved and I need to find out some information on where your branches are in my area now. so I can you know get down and I need to do some things with you guys. My name is Rodney Hatfield.
Intent: FindBranch
Customer (banking): Oh gosh, I I need to get some of that trans. Can I can I transfer about seven thousand of that from my checking into my savings ?
Intent: InternalFundsTransfer
Customer (banking): I do have your online banking, but since I moved I don't have my internet set up yet at the house. So soon as I do I'll be able to access that again. And it shouldn't be a problem. Now now at your at your ATMs, do you have the the where you can put cash in. Can you deposit cash through the machine like some some of them used to do when I lived in Saint Saint Albans?
Intent: AskAboutCashDeposits
Customer (banking): I would like to open up a new checking account.
Intent: OpenBankingAccount
Customer (banking): yes, how much do I have in that account?
Intent: CheckAccountBalance
Customer (banking): I imagine. well Rose, I need some help. I am looking at my statement, I just received it in the mail and I see a charge on here that I don't recognize. the date of the charge Oh, I'm sorry. You probably need some information to pull up my account first. I'll let you go through all all of that.
Intent: DisputeCharge
Customer (banking): yes. I actually do want to open a open up a savings account with you today.
Intent: OpenBankingAccount
Customer (banking): Hi, Susan. Hey I need to make a transfer to a a trade show that I'm sponsoring.
Intent: InternalFundsTransfer
Customer (banking): Hi, I had a few things I wanted to do first I just wanted to check my balance on my checking account.
Intent: CheckAccountBalance
Customer (banking): OK, well I had there was a transaction showing up on my bank statement it's for a place called Style-Depot. And I I've never been to Style Depot and I'm I've never even heard of it and I've never ordered from there.
Intent: DisputeCharge
Customer (banking): can I go ahead and check the the balance in my savings account?
Intent: CheckAccountBalance
Customer (banking): Yes ma'am. My name is David Fidler. I'm trying to take and see about possibly closing one of my accounts.
Intent: CloseBankAccount
Customer (banking): well actually if we can go ahead and update my email address cuz I just switched over to a new internet provider. that way I can make sure I stay up to date.
Intent: UpdateEmail
Customer (banking): Hi Susan. this is Brian. I'm trying to find an an ATM near me.
Intent: FindATM
Customer (banking): Is there anyway to find out some of the branch locations town of I forgot where we were going. Oh, we're going to Colorado Springs that's
Intent: FindBranch
Customer (banking): Check my balance in my savings account and my checking account.
Intent: CheckAccountBalance
Customer (banking): Hey Melanie. How you doing? I I I'm in big big trouble. I'm actually in my car outside work on my lunch break and I need to make a transfer from one of my accounts to another coz I have a bill that's about to get cashed and the money is not there and I I don't want bounced fees please.
Intent: InternalFundsTransfer
Customer (banking): Hi Anne Marie. My name is Brian, I'm calling because I want to move money from my savings account to my checking. Is that a service that Intellibank provides over the phone?
Intent: InternalFundsTransfer
Customer (banking): Well, I'm trying to find an ATM that's close to me.
Intent: FindATM
Customer (banking): yes I can't find any stores around here that would give me money off my credit card. Do you know any places that I can go to that would get me money off this card. you know what never mind. Just give me some addresses to some local branches I'll just find one myself.
Intent: FindBranch
Customer (banking): Thank God. I'm I'm sorry but I've I'm gonna have to close my account with with your bank. just I have reasons I need to do it.
Intent: CloseBankAccount
Customer (banking): I need to close that account and have it have it all transferred to another bank where I'm moving to with my partner.
Intent: ExternalWireTransfer
Customer (banking): Yes my name is Mack Wilson and I Yeah I need to update my email. I almost forgot why I called. It's silly but I got distracted my dogs are barking but I need to update my email on my accounts.
Intent: UpdateEmail
Customer (banking): I have here what I think the balance should be, but I was wondering if you could, you know, tell me what the balance is and then, like I said, I'd like to transfer that to the checking.
Intent: CheckAccountBalance
Customer (banking): Oh I need to check the available balance in my account.
Intent: CheckAccountBalance
Customer (banking): yeah. I need to transfer some money to my grandmother.
Intent: ExternalWireTransfer
Customer (banking): I'd like to open a checking account please.
Intent: OpenBankingAccount
Customer (banking): I'd like to transfer money from my bank across town.
Intent: ExternalWireTransfer
Customer (banking): OK, well I was calling today to check my account balance please.
Intent: CheckAccountBalance
Customer (banking): I I had wanted to actually close my account. close my or excuse me my savings account with you as well and I had both of those account numbers written on the same paper and I can't find either.
Intent: CloseBankAccount
Customer (banking): yes. I'm I'm looking to buy some tires and I need to know if I've got enough money.
Intent: CheckAccountBalance
Customer (banking): lemme ask you this my checking account. Am I getting any interest off my checking account?
Intent: CheckAccountInterestRate
Customer (banking): OK. There's an. Do I have to have a minimum balance in my checking account to get that?
Intent: GetAccountInfo
Customer (banking): yes, hello. I'm calling to I have a I have multiple accounts in this bank but I'm calling about my credit card today. I have a charge that I need to dispute.
Intent: DisputeCharge
Customer (banking): Yes. I need to speak to someone about a credit card purchase that I did not make.
Intent: DisputeCharge
Customer (banking): Can we move all the balance over to another account I have on on file? Before it's placed on hold. I mean I still need to have some money available to use since the other account's not gonna have the money. accessible at least I want it somewhere where I can use it.
Intent: InternalFundsTransfer
Customer (banking): Yes, I need to update my phone number on my account, please.
Intent: UpdatePhoneNumber
Customer (banking): Myra, I'm hoping you can help me find out a few things. I just can't figure out these darn statements I'm getting nowadays. They're so complicated. Like I'm trying to find the balance and no luck.
Intent: CheckAccountBalance
Customer (banking): Huh let me see I've got this written down somewhere. Hold on. I believe it's five six eight two two. Unless my wife changed it. But let me double check that last number. OK. I guess it's five six eight two two. I don't see anything else written down here. Oh what are are your customer service hours on the phone by the way?
Intent: GetBranchHours
Customer (banking): I'm doing all right. I'm calling about. I wanna make a dispute on a charge on my card.
Intent: DisputeCharge
Customer (banking): when am I gonna receive the new card?
Intent: AskAboutCardArrival
Customer (banking): Do I need to be home? And where where are you sending it? do you have?
Intent: GetAccountInfo
Customer (banking): OK. And I also wanna do a quick transfer between my two accounts, please.
Intent: InternalFundsTransfer
Customer (banking): OK, so I'm calling as regarding a dispute on my account. On my credit card, sorry. So I'm hoping you can help me with that.
Intent: DisputeCharge
Customer (banking): OK. Another, please. Can you help me pull up my account? I want to check for my balance.
Intent: CheckAccountBalance
Customer (banking): yes, I need to make a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): That is correct. can you tell me how soon that money will be transferred and if there is there a fee associated with it?
Intent: AskAboutTransferTime
Customer (banking): Oh yes. Good afternoon. My name is Christina Johnson and I was interested in doing a a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): yes. I did a few other questions. I'm also wondering can you as far as when I say local time just like what time your businesses are open. Like the local. The local nearest branch from my home.
Intent: GetBranchHours
Customer (banking): Things have been really really difficult and, you know, we've been we've been trying to hold onto this savings account, but you know, it's becoming more expensive cuz we're getting charged when our balance is below, you know, the hundred dollars so, we we just can't afford it right now. So we have to cancel it and I'm hoping. I think there's like fifty-two dollars or something like that in there and I'd like to transfer that over to to my checking as well.
Intent: InternalFundsTransfer
Customer (banking): Oh yeah hi good evening. my name is Sarah Jones and I was looking to do a wire transfer today.
Intent: ExternalWireTransfer
Customer (banking): yeah I actually I was looking to see how I can figure out what time the local branch near my home. What are their hours? Can you provide me with that information?
Intent: GetBranchHours
Customer (banking): yeah. My wife she's been writing checks like crazy. And. And. I just need to to find out how we stand with our checking account.
Intent: CheckAccountBalance
Customer (banking): Well, I want to transfer money from my savings to my checking.
Intent: InternalFundsTransfer
Customer (banking): Much is. Is. Is left in that savings?
Intent: CheckAccountBalance
Customer (banking): Well, I was doing all right until I got my credit card statement in the mail and I was looking and on my transactions I I'm seeing a transaction on the twenty-ninth of September from Apple for the amount of two thousand four hundred ninety-nine dollars and ninety-nine cents and I did not make that. So I've looked around for my credit card. I can't find it anywhere. I don't I guess maybe the last time I used it, I might have left it on the counter or dropped it somewhere. I don't know what happened.
Intent: DisputeCharge
Customer (banking): Debbie. Hi, Debbie. I have a I'm having a problem here. I was I was at the bar last night and I was doing some dancing with some with some girls, you know dancing girls, and I'm not sure if my collar was lost or stolen but I don't have my card anymore, my wallet, and my shoes fell off.
Intent: ReportLostStolenCard
Customer (banking): I had an issue with my username I was just wondering could you just verify my username for me.
Intent: GetAccountInfo
Customer (banking): Hi Alexis, I need help with changing my address.
Intent: UpdateStreetAddress
Customer (banking): Oh! I'm doing just wonderful. We actually just moved into a new house on the outskirts of town and we're coming from a little tiny apartment. So Oh my gosh! I am so thrilled we have a huge backyard . I know my kids and our dogs are absolutely thrilled about that. But at least and I am so sorry I'm just babbling on and on. The actual reason that I'm calling is, I'm trying to find a branch near me . The apartment that we were living in, we had a branch that was right around the corner, all I had to do if I need to go to the bank was walk out the door and there we were.
Intent: FindBranch
Customer (banking): yes, I need to check my checking account balance and also my savings account balance.
Intent: CheckAccountBalance
Customer (banking): Hey Gina, how ya doing? I'm having a little bit of trouble trying to transfer money from accounts, and I was hoping you could help me.
Intent: InternalFundsTransfer
Customer (banking): Mm- yes I need some help. I'm trying to send some money to my friend. How would I do that?
Intent: InternalFundsTransfer
Customer (banking): Yeah, yeah. Actually, I don't want my savings account anymore. I I'm trying to get the money out of it. Yeah, I need help with that.
Intent: CloseBankAccount
Customer (banking): yes. I got a statement in the mail today and there's a transaction I just don't recognize.
Intent: DisputeCharge
Customer (banking): my name is Kyle Goodwin. G O O D W I N. And I need to find an ATM located close to my house.
Intent: FindATM
Customer (banking): OK. I. What. What. What's the daily draw. Withdrawal limit on that ATM card?
Intent: GetWithdrawalLimit
Customer (banking): All right. I. I need. I need to do an a. An account balance on my checking.
Intent: CheckAccountBalance
Customer (banking): yes I'm looking at my statement, and looks like I've got a charge on my statement that I do not recognize.
Intent: DisputeCharge
Customer (banking): Yay Shannon this is Robert Johnson. Anyway I'm out and about on the other side of town and I'm picking up groceries and stuff and is there an ATM nearby?
Intent: FindATM
Customer (banking): Oh OK. Hey quick question. What are your bank hours?
Intent: GetBranchHours
Customer (banking): oh OK. hey, can I check my balance real quick?
Intent: CheckAccountBalance
Customer (banking): That ain't gonna be enough. Can I open a credit card?
Intent: OpenCreditCard
Customer (banking): Hi Rose, my name is Kim. I am calling back I called last week to to try to do this and was put on hold for some time. So I I'm calling back to try to close my account, please.
Intent: CloseBankAccount
Customer (banking): Oh I was wondering where your nearest branch location is?
Intent: FindBranch
Customer (banking): Hey I got a quick question. Are you guys even open because the google results are showing that but a lot of business in this area are closed because of COVID.
Intent: GetBranchHours
Customer (banking): yeah actually I was thinking of opening up a savings account.
Intent: OpenBankingAccount
Customer (banking): Yeah. I can use my PayPal card.
Intent: ExternalWireTransfer
Customer (banking): Hi, Daisy. I'm George and I wanna close my account.
Intent: CloseBankAccount
Customer (banking): Thank you. I also need to make a wire transferral.
Intent: ExternalWireTransfer
Customer (banking): Well hold on. What what was the last transaction? That doesn't sound right because I checked it the other day and it was more than that. What was the last transaction?
Intent: CheckTransactionHistory
Customer (banking): Adam and Eves! I have never even been to that kind of store. What. That OK. I'm the only one with this card and I did not go to that store and I know my husband does not have my card and he did not go to that store so I know that store is not. Nope nope. No. That is not my purchase I. No, we're recording right now. How do I get rid of this? I want my money back now.
Intent: DisputeCharge
Customer (banking): Hi Jake, my name is Darcy Davis I would like to find a branch near me, can you help me with that?
Intent: FindBranch
Customer (banking): Hey, Izumi. My names Edward Elric. just calling in cuz I have a big problem today. I was at the I was at a couple of stores with my wife buying supplies for a house and I think I lost my card. I can't remember when I lost it since we were at one of the stores. My wife actually used one of her cards to get the store points that they offer. don't know if it was before then or after. I think it was after because we went to go eat somewhere there. just calling in to get some help.
Intent: ReportLostStolenCard
Customer (banking): I'm doing pretty well actually we finally just got done with our move so I guess I need to update my street address with you now. we moved all the way from Washington state down to Jacksonville Florida we were getting pretty tired of the cold and the rain and hoping for some beautiful sunshine down here .
Intent: UpdateStreetAddress
Customer (banking): oh I was looking for I need stop in at one of your local branches.
Intent: FindBranch
Customer (banking): OK that's not bad because I'll be passing through that way anyways and that's actually a lot better because I didn't think I saw anything out because I mean this fair is really out there. I had to go eight miles down a dirt road. I mean it's just really out in the country. yeah, no, that would be fi~. Oh I need to check my balance.
Intent: CheckAccountBalance
Customer (banking): Oh, OK. Yeah yeah, that's fine. That that'll work out great. And what were your hours?
Intent: GetBranchHours
Customer (banking): Oh I'd like to report a lost or stolen credit card.
Intent: ReportLostStolenCard
Customer (banking): Yeah come to think of it since I have to come in anyways I was thinking about setting up a savings account.
Intent: OpenBankingAccount
Customer (banking): Oh was that mbye bye. what address do you have on file?
Intent: GetAccountInfo
Customer (banking): Hello, I'd like to open a bank account please.
Intent: OpenBankingAccount
Customer (banking): Yes I would please. I would like to transfer one thousand dollars from my savings account, into this new checking account I'm opening today with you.
Intent: InternalFundsTransfer
Customer (banking): Yes I would. I would like a small amount, just fifty cheques.
Intent: OrderChecks
Customer (banking): Yes, Casey. My name is CJ. Johnson. And I need to transfer some money from one account to another. I think one of my accounts is, is negative.
Intent: InternalFundsTransfer
Customer (banking): I want to put money in my savings account from my checking account. You need my account number?
Intent: InternalFundsTransfer
Customer (banking): Sure you can give me my savings balance if you will the one with the added money.
Intent: CheckAccountBalance
Customer (banking): yes, hi. my name is John. I'm calling cuz I I lost a card. Or at least I don't know where it is.
Intent: ReportLostStolenCard
Customer (banking): Oh, I'm sorry. That's actually my fault. I didn't even get to the point. I was calling because cuz I need to money from my savings. To my checking.
Intent: InternalFundsTransfer
Customer (banking): Sure. and also I wanted to see if you could tell me what the balance of both accounts are. once you're done all that.
Intent: CheckAccountBalance
Customer (banking): All right, so let let me ask this question first cuz this is a question I'm scared to ask. What is the balance in my account right now?
Intent: CheckAccountBalance
Customer (banking): So actually it seems, I don't know if it was either lost or stolen, but my ATM card is missing.
Intent: ReportLostStolenCard
Customer (banking): Is there any limits on how much I can withdraw per day?
Intent: GetWithdrawalLimit
Customer (banking): I wanted to make sure oh yeah I needed to update my address too.
Intent: UpdateStreetAddress
Customer (banking): I'm calling again regarding my account balance. I called earlier but was put on hold so I hung up.
Intent: CheckAccountBalance
Customer (banking): I'm doing good thank you. We just moved so I'm trying to call everyone and get all of my personal information updated and I need to update my new address with y'all.
Intent: UpdateStreetAddress
Customer (banking): Yeah actually, while I have you on the phone would you mind if I check my account balance?
Intent: CheckAccountBalance
Customer (banking): I would love to do a transfer for my checkings account.
Intent: InternalFundsTransfer
Customer (banking): Hi there my name is Robert Meeks. And I'm calling today to to try to find a couple branches. that are near me.
Intent: FindBranch
Customer (banking): Well, I don't think. Well, since we're talking, can I go ahead and just check my balance? In my account, please?
Intent: CheckAccountBalance
Customer (banking): yeah, but before you do that can you tell me the last transaction that was made?
Intent: CheckTransactionHistory
Customer (banking): OK. I want to make a transfer from my account to my son's account. Can I do that here?
Intent: InternalFundsTransfer
Customer (banking): Can you can you tell me how much is in there?
Intent: CheckAccountBalance
Customer (banking): can you tell me I probably need to order some checks.
Intent: OrderChecks
Customer (banking): Yeah, yeah. OK, well, the reason why I'm calling is I wanna make an internal transfer.
Intent: InternalFundsTransfer
Customer (banking): Yeah. What are. What are my balances on those two accounts?
Intent: CheckAccountBalance
Customer (banking): Yeah, actually, I need to update my personal information.
Intent: UpdateStreetAddress
Customer (banking): Well, today we're dealing with my savings into my checking.
Intent: InternalFundsTransfer
Customer (banking): let's see. Can you give me the amount that remains in the savings.
Intent: CheckAccountBalance
Customer (banking): I'm doing pretty well. Rose, I need your help please with making a a transfer, a wire transfer over to a friend of mine's account.
Intent: ExternalWireTransfer
Customer (banking): Yes hello Jerry. My name is Evaline Richards and I'm calling to report a lost card.
Intent: ReportLostStolenCard
Customer (banking): OK. Thank you and before you know I go I would like to dispute a couple of transactions I see on my checking account.
Intent: DisputeCharge
Customer (banking): Yes, my name is Evelyn Richards and I want to dispute a transaction that was made on my platinum card.
Intent: DisputeCharge
Customer (banking): Hi Susan. Hey I've gotta update a . Make an update to my account information.
Intent: UpdateEmail
Customer (banking): Been way way more helpful. It's Actually. Can you. Can you give me an account balance? On On my checking account.
Intent: CheckAccountBalance
Customer (banking): I want to open a new account today.
Intent: OpenBankingAccount
Customer (banking): Oh, I need to do a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): Yeah, actually. I need to update my address.
Intent: UpdateStreetAddress
Customer (banking): Yes I would like to find a branch near my location, can you help me with that please?
Intent: FindBranch
Customer (banking): Yes, matter of fact there is. I need to make a transfer from my checking to savings please.
Intent: InternalFundsTransfer
Customer (banking): Yes. I am actually calling to close my checking account.
Intent: CloseBankAccount
Customer (banking): Yes, I'm calling to see my balance. I wanna know about my balance.
Intent: CheckAccountBalance
Customer (banking): Yeah something I'm questioning cuz yeah I noticed that my account dipped by eight thousand dollars and I was just wondering what is that purchase cuz I didn't authorize that purchase. I didn't make that purchase.
Intent: DisputeCharge
Customer (banking): Hi, so actually I was just calling in to check my account balance. my checking account balance, actually.
Intent: CheckAccountBalance
Customer (banking): OK. So a couple things probably just did not post yet so no that's OK. But since I do have you on the phone, is there anyway that I can just bother you to check my savings account number? savings account amount. Since I do have you on the phone.
Intent: CheckAccountBalance
Customer (banking): OK. And I'm still on that current monthly scheduled transfer fee of that twenty-five dollars, right?
Intent: GetAccountInfo
Customer (banking): Yeah my name is Steve Jackson I'm calling to report my card lost.
Intent: ReportLostStolenCard
Customer (banking): Uh, yes I need to check my balance of my checking account, please.
Intent: CheckAccountBalance
Customer (banking): So I have a flier from Intellibank that says you have a bunch of new locations opening up and I'm wondering if they're any closer to me than the one that I currently go to. just based on the slide. It looked like you had some that maybe, maybe in the midzone.
Intent: FindBranch
Customer (banking): OK. Yeah deposit slips that's what I was thinking of. I'm sorry it slipped my mind. that's perfect. Then yes, I just need to know where the nearest ATM is then.
Intent: FindATM
Customer (banking): Hi, yeah, I was calling to just check my account balance and make sure that it's the correct amount that I have here.
Intent: CheckAccountBalance
Customer (banking): Yeah let's just go ahead and transfer over, let's say, four thousand dollars, just so we can kinda have a good safety cushion in the savings account. you help me with that?
Intent: InternalFundsTransfer
Customer (banking): Oh I'm sorry, did I say four thousand? I actually only wanted two thousand. Is there any way that you can transfer two thousand back?
Intent: InternalFundsTransfer
Customer (banking): yes, this is Dan Thomas. T H O M A S. And I am seeing a an unauthorized usage on my credit card statement.
Intent: DisputeCharge
Customer (banking): Well I am asking that how long I guess how long does the deposit take to hit my account?
Intent: AskAboutTransferTime
Customer (banking): Oh OK. All right. Well I mean I mean right at this moment I I'm actually trying to find one of your branches not an ATM but a branch where I can walk in and speak with somebody. can you tell me where the nearest branch is to where I'm located right now?
Intent: FindBranch
Customer (banking): OK. Well OK. I can make that nearest one but it sounds like I'll be there after close. Is there at least a deposit slip or deposit you know drop box that I can make my deposit in there since it's after hours?
Intent: GetBranchInfo
Customer (banking): Oh, hello Gio. Yes. My name is Ms. Marsh T. Brady, and my date of birth is November eleventh nineteen ninety. I need to make a withdrawal and check my account balance sir.
Intent: CheckAccountBalance
Customer (banking): I wanted to do a an internal transfer from my savings to a checkings account.
Intent: InternalFundsTransfer
Customer (banking): Hi, yeah. I noticed a transaction on my card that I don't think I made. So, I just wanted to see how to deal with that.
Intent: DisputeCharge
Customer (banking): yeah I would like to open an account today.
Intent: OpenBankingAccount
Customer (banking): Hi Daisy. I was hoping you could tell me what my balance is. You know, my sister wants to borrow some money and I really need to know exactly how much I can spare.
Intent: CheckAccountBalance
Customer (banking): and could you tell me the locations of any ATMs near me?
Intent: FindATM
Customer (banking): My sister and I, we bank at the same branch, so. I think maybe I should do a wire transfer. Do you think you could help me with that?
Intent: ExternalWireTransfer
Customer (banking): Yes. My name is Ty Jones, and I'm trying to figure out my checking balance, my my my bank account.
Intent: CheckAccountBalance
Customer (banking): Yes, my checking account. I'm also trying to figure out the nearest ATM where I'm located.
Intent: FindATM
Customer (banking): Yes, I think that's gonna do what I need it to do and.
Intent: OpenBankingAccount
Customer (banking): Hi. I'm calling because I need to find an ATM machine.
Intent: FindATM
Customer (banking): OK do you have just ATMs by themselves so I don't have to go to a branch?
Intent: FindATM
Customer (banking): Do will will that ATM machine at Joe's Grocery accept cash deposits?
Intent: AskAboutCashDeposits
Customer (banking): OK. All right. That's great. OK. Let's see. The other thing I wanted to ask about is where is there a branches nearby where I am?
Intent: FindBranch
Customer (banking): OK. what are the hours of the first one you gave me on Cherry Street?
Intent: GetBranchHours
Customer (banking): Oh. Oh. Wait wait wait. I need you to check my account balance.
Intent: CheckAccountBalance
Customer (banking): Doing good. I I I have a few things to go over with my account and I guess the number one issue. It's not even an issue. number one thing I wanna do is do a wire transfer. My my parents are going away on vacation. Then it this is like a present from me to them for all they've done for me. So I'm I'm gonna I wanna send them some money to pay for their trip.
Intent: ExternalWireTransfer
Customer (banking): you know what? I think I need to go through and update some personal information on my account.
Intent: UpdateEmail
Customer (banking): I just need to doublecheck my email address.
Intent: GetAccountInfo
Customer (banking): Operates at many hours. That confused me. Can you tell me more about it that?
Intent: GetBranchHours
Customer (banking): Thank you so much for correcting my error in pronunciation. Yes, it would be better help me to find a branch close to me.
Intent: FindBranch
Customer (banking): What are the opening hours for the other three banks?
Intent: GetBranchHours
Customer (banking): I'm having trouble with changing my address. Could you help me?
Intent: UpdateStreetAddress
Customer (banking): Yes, I'm calling I believe I gave you all the wrong email, What can I do about that?
Intent: UpdateEmail
Customer (banking): And yes and after this, I just wanna check my account balance and that will be all for today.
Intent: CheckAccountBalance
Customer (banking): Hi, my name is Laura and I want to open a checking account.
Intent: OpenBankingAccount
Customer (banking): Yes, please. And do those ATM locations accept cash deposits?
Intent: AskAboutCashDeposits
Customer (banking): all right. can I just check my account balance then?
Intent: CheckAccountBalance
Customer (banking): Yeah, I had a couple of things I wanted to do today but first I just wanted to update my email.
Intent: UpdateEmail
Customer (banking): Yeah, I'm actually wanting to close out one of my accounts today.
Intent: CloseBankAccount
Customer (banking): Yeah, I actually found a different bank that has a higher interest for balances and I just wanted to transfer it over to them, still wanting to keep my loans and everything else that I have here. but the interest rate is like at four percent and that's much higher than I've seen anywhere.
Intent: ExternalWireTransfer
Customer (banking): yes. My name is Dan Ryland, R Y L A N D. And I need to transfer some money between my checking account to my savings account.
Intent: InternalFundsTransfer
Customer (banking): OK. can you tell me the closest ATM to my address?
Intent: FindATM
Customer (banking): I made an online purchase. The transaction was declined but I was debited. Can you please look into this?
Intent: DisputeCharge
Customer (banking): Yeah. I'd like to I'd like you to check my account balance please.
Intent: CheckAccountBalance
Customer (banking): Hi, yes ma'am. I was calling because I'd like to close one of my accounts please?
Intent: CloseBankAccount
Customer (banking): Now, will closing this account effect my credit score at all?
Intent: AskAboutCreditScore
Customer (banking): Hi Rose, my name is Kim. I need some help with I need to send money to someone.
Intent: ExternalWireTransfer
Customer (banking): I'm John Andrews. I'm calling to replace my lost card.
Intent: ReportLostStolenCard
Customer (banking): Yes, I need to find an ATM near where I am.
Intent: FindATM
Customer (banking): actually, can you just tell me the closest branch, then? I'll just go there and do everything because I'm kind of in a hurry right now.
Intent: FindBranch
Customer (banking): Hi, Rose. My name is Kim. I have I need some help. I am actually trying to make a transfer to another account with you guys. it's my mom's account but she has Intellibank as well.
Intent: InternalFundsTransfer
Customer (banking): Yeah but but the the main reason I'm calling is I lost my credit card.
Intent: ReportLostStolenCard
Customer (banking): yes. I was calling to find a ATM. Near me.
Intent: FindATM
Customer (banking): I wanted to have a questions of, there's a Kenwood Mall. You think you have a bank near there?
Intent: FindBranch
Customer (banking): Yes, you me get my balance of my savings.
Intent: CheckAccountBalance
Customer (banking): Hi Barbara. I need to update my personal information.
Intent: UpdatePhoneNumber
Customer (banking): Well, I need to find me a couple of ATMs in Salem. I'm going up there for Halloween and I don't like carrying a whole lot of money on me, but I still like to have a little bit of cash if possible. So, I'm looking for an ATM.
Intent: FindATM
Customer (banking): And could you check the balance in my checking account, please?
Intent: CheckAccountBalance
Customer (banking): OK thanks. I really just need an ATM.
Intent: FindATM
Customer (banking): OK, thank you. Could you give me the hours of that branch?
Intent: GetBranchHours
Customer (banking): Yes, I need to check the balance on my savings account and checking account, please.
Intent: CheckAccountBalance
Customer (banking): That makes perfect sense cuz I was also gonna update my personal information because we just bought a house obviously.
Intent: UpdateStreetAddress
Customer (banking): Yes. Could I please transfer some money from my savings to my checking account?
Intent: InternalFundsTransfer
Customer (banking): yes I'm gonna need some new tires on my car and and and checking to see where I can get the money. I have a savings account and I have a checking account and I think I need to transfer some money out of my savings to my checking to be able to buy the tires. I'm not sure.
Intent: InternalFundsTransfer
Customer (banking): Eight zero one one. on second thought, just let me check the balance of my checking account. I may have enough money in there to buy those tires.
Intent: CheckAccountBalance
Customer (banking): Can you set up online banking for me?
Intent: SetUpOnlineBanking
Customer (banking): Hi. This is Laura Winters, and my granddaughter needs a need mixer. She her old one broke, and I decided that I want to help her and get one. But I need to find out if I have enough money in my account cuz they're on sale for three hundred and seventy-nine dollars right now. And so she has two orders for cheesecake. She needs it as soon as possible.
Intent: CheckAccountBalance
Customer (banking): Oh, well, I must be thinking of a different account somewhere else. But I don't want to use Intellibank for this purchase. so I would need to open a checking account then, right?
Intent: OpenBankingAccount
Customer (banking): I'd like to close my checking account. Excuse me I'd like to close close my savings account and move those funds to my checking account.
Intent: InternalFundsTransfer
Customer (banking): I have one questions, on my savings account, before we close it, could you give me a balance please?
Intent: CheckAccountBalance
Customer (banking): Hey. I was needing to check up on my checking account.
Intent: CheckAccountBalance
Customer (banking): almost. I need to dispute this transaction I found for Piggly Wiggly.
Intent: DisputeCharge
Customer (banking): Hi Kathy. This is Julie Williams. I'm calling today because I wanna make a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): And, can you tell me if there's any fees associated with this wire transfer?
Intent: AskAboutTransferFees
Customer (banking): Hi, my friend's daughter is selling girls' scout cookies so I need a little bit of cash for that.
Intent: FindATM
Customer (banking): also, could you tell me what my balance is at the moment?
Intent: CheckAccountBalance
Customer (banking): Well unfortunately I'll be switching banks and I no longer need to use this bank.
Intent: CloseBankAccount
Customer (banking): Ma'am I'd like to put it in my new account .
Intent: ExternalWireTransfer
Customer (banking): yes, hello Crystal. I would like to update some of my personal information. Basically my address.
Intent: UpdateStreetAddress
Customer (banking): Hi. Yes ma'am. I'm calling because I'd like to update some of my personal information.
Intent: UpdateEmail
Customer (banking): yes. Hello. I'm Pauline. I'm a customer with you guys and I have an account there. I actually have a checking account and actually, I'm calling to dispute a charge that I see online can can someone help me with that?
Intent: DisputeCharge
Customer (banking): actually I actually I would like to check my my savings account real quick. I haven't looked at that in a while. Can can you check on that for me real fast, and just tell me what the balance is?
Intent: CheckAccountBalance
Customer (banking): Yes, I need to change some information on my account.
Intent: UpdateEmail
Customer (banking): Yeah, can you tell me my checking and savings account balances?
Intent: CheckAccountBalance
Customer (banking): OK, can I transfer some money while I have ya on the phone?
Intent: InternalFundsTransfer