splevine/dstc11-intent huggingface dataset:
Customer (banking): So I was just thinking. I was thinking back to when I was a kid and you know like I said fourth of July is coming up this weekend. And we all know once fourth of July hits, Christmas is around the corner. And when I was a kid my my aunt and my everybody in my family, my mom and everybody but my aunt would organize it every year. She used to call it, it was she would set up Christmas club accounts for us. I wanna get. I wanna set up I don't know if they still call it that or whatever, but I want to set up an account and this way every week, I can just you know go and transfer money from from my one account to this new account. This way I have money come you know which I'll probably wait till the last minute to do my Christmas shopping. So this way I can get you know my wife and my kids and my you know I have grandkids. I can be ahead of the curve financially and ready to make all those nice purchases.
Intent: OpenBankingAccount
Customer (banking): hi Pat. my name is Suzy Bowen. And I'm calling today because well me and my fiance we are moving to Italy and I need to close my account.
Intent: CloseBankAccount
Customer (banking): oh oh before we do that I do need to ask you. What's that balance right now?
Intent: CheckAccountBalance
Customer (banking): five hundred and then we're gonna transfer the rest to my new joint account.
Intent: ExternalWireTransfer
Customer (banking): Yeah, I don't know I got horrible reception in this area Yeah I was calling to report that my card lost or stolen.
Intent: ReportLostStolenCard
Customer (banking): Hi Wes. I was just calling because I found a transaction in my checking account this morning. It shows that I spent about seventeen ninety-five last night, but I I didn't use my card anywhere.
Intent: DisputeCharge
Customer (banking): Yes I like to make a transfer to a different account. I think having just one account to pay all the bills is somehow is is somehow too much because sometimes I feel like I forget I forget some details or I overpay so I like to break down the accounts to see how many bills I'm paying and where where exactly the the money's going to.
Intent: InternalFundsTransfer
Customer (banking): Hi. My name is Ashley and I wanted some information on opening a new account.
Intent: OpenBankingAccount
Customer (banking): OK, Mike. I have been trying to send my friend some money for days now. It just won't go through. Can you help?
Intent: ExternalWireTransfer
Customer (banking): yes, my car payment is going to post, and I'm not sure that there's enough money in there to account for that. So I don't want it to bounce, or whatever.
Intent: CheckAccountBalance
Customer (banking): Hi, Vicky. My name's Nate. I'd like to do a money transfer from my Intellibank checking account into my account at my credit union, credit union.
Intent: ExternalWireTransfer
Customer (banking): Hi Rose. My name is Kim. I have a question, please. I actually need to make an internal transfer from my account to my mom's account.
Intent: InternalFundsTransfer
Customer (banking): Yes I need to find a branch near me.
Intent: FindBranch
Customer (banking): Yes. I'm calling to see about an account.
Intent: OpenBankingAccount
Customer (banking): So yes let's check the balance and while you're doing it please take a look to see if there's any indication or notice on in of some sort of issue. Whatever.
Intent: CheckAccountBalance
Customer (banking): Yes actually. What's the maximum daily limit I can withdraw from an ATM.
Intent: GetWithdrawalLimit
Customer (banking): I would like to check my checking account balance, please.
Intent: CheckAccountBalance
Customer (banking): I need to report it as lost.
Intent: ReportLostStolenCard
Customer (banking): What'll I need to do to cancel the card and get a new one?
Intent: RequestNewCard
Customer (banking): my sister needs some cash in her account.
Intent: InternalFundsTransfer
Customer (banking): no, if possible, could I update my email with you? That's an old one.
Intent: UpdateEmail
Customer (banking): I want to put money into his account.
Intent: InternalFundsTransfer
Customer (banking): Hey before we do the transfer could you tell me where the nearest branch is?
Intent: FindBranch
Customer (banking): Sure. Don't worry about my account. I just received some information on a document that needs to be provided. I honestly don't understand what this is for or what it's about.
Intent: ReportNotice
Customer (banking): OK. Where is your Intellicheck bank located?
Intent: FindBranch
Customer (banking): Hello. I'm calling to check my account balance.
Intent: CheckAccountBalance
Customer (banking): But it's very beautiful. First, OK first can I have a location of an ATM near me, please?
Intent: FindATM
Customer (banking): yes hello. I need to make a wire transfer please.
Intent: ExternalWireTransfer
Customer (banking): Hi, Rose. My name is Kim. I have. I need to update actually my telephone number on my account and I was wondering if I could do that with you?
Intent: UpdatePhoneNumber
Customer (banking): well, I'm trying to update my phone number, but I actually do need to check my my account.
Intent: CheckAccountBalance
Customer (banking): yes. I need to, to I, I need my septic tank pumped out. And I need to know if I've got enough money.
Intent: CheckAccountBalance
Customer (banking): I wanna dispute a charge on my credit card.
Intent: DisputeCharge
Customer (banking): hi Josie, I need to make a wire transfer as soon as possible, and could you tell me if when or when this wire transfer will occur once it's initiated?
Intent: ExternalWireTransfer
Customer (banking): yeah. Something's going on with my checking account. I'm looking at my statement, and I've got a charge for sixty-seven dollars and eight cents don't know what's going on with it.
Intent: DisputeCharge
Customer (banking): All right. Can I go ahead and check my savings account also?
Intent: CheckAccountBalance
Customer (banking): Hi. Yeah. I thought you were called Intel Bank but whatever. I need to make a transfer wire or whatever it's called.
Intent: ExternalWireTransfer
Customer (banking): yes this is Dan Thomas and I need to close my savings account.
Intent: CloseBankAccount
Customer (banking): And then I need to transfer the remaining funds of my savings account to a checking account.
Intent: InternalFundsTransfer
Customer (banking): Hi, I'm in town and I need to take out some money out of the bank.
Intent: FindATM
Customer (banking): I. One of the questions I have. Is there a daily withdrawal limit?
Intent: GetWithdrawalLimit
Customer (banking): I I I need to check the balance on my account.
Intent: CheckAccountBalance
Customer (banking): That's so bad. OK, I'll need to transfer. Let me transfer twenty thousand over to my savings from my checking.
Intent: InternalFundsTransfer
Customer (banking): All right Francine this is this is Jason Smith. I have an I have a savings account with y'all and a checking account I'm not totally sure how much is in the checking account. point is I am looking to I'm looking to close my accounts today.
Intent: CloseBankAccount
Customer (banking): Hi Becky, my name is Raoul. I'm calling because I wanted to move money from my savings to my checking account.
Intent: InternalFundsTransfer
Customer (banking): Oh can, when we're done with that, can I check the balance on my savings I just want to make sure that kinda running low on funds and I want to make sure that I'm good until my next paycheck.
Intent: CheckAccountBalance
Customer (banking): yes. Hey Michael. I'm I was interested in opening up another checking account with y'all.
Intent: OpenBankingAccount
Customer (banking): if possible. I mean I was just kinda curious. Can we just go ahead and fund it with some of the money I have in another account with y'all?
Intent: InternalFundsTransfer
Customer (banking): Oh my goodness . I've gotta get to the store today before they close. But before I get there I gotta check something on my Intellibank account and I think I should do that in person. Do you think you can help me with that?
Intent: FindBranch
Customer (banking): I am. Well I'm actually trying to find an ATM. I I'm outta town and have been trying to look on my phone for the past like ten minutes and I am getting zero service. It and loading and loading. I don't know what's going on so I was wondering if you could help me with that?
Intent: FindATM
Customer (banking): Can you tell me what the daily withdrawal limit is for for the ATMs?
Intent: GetWithdrawalLimit
Customer (banking): OK. OK great and let me see here. Oh yeah I was gonna ask you since I can't get online and check my check my account. Can I check my account balance with you as well?
Intent: CheckAccountBalance
Customer (banking): Yes, Samantha. I just need to make a transfer from my savings to my checking.
Intent: InternalFundsTransfer
Customer (banking): hi Susan. I I got a problem with a guy on on my credit card.
Intent: DisputeCharge
Customer (banking): I would like to make a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): I'm trying to find a ATM near me.
Intent: FindATM
Customer (banking): yes. Hi I'm calling because I lost my card.
Intent: ReportLostStolenCard
Customer (banking): Hi, yes I am calling because I need to close my account and transfer all to my funds to a different account. That is a bank not with you. This is the third time I've called to fix this problem.
Intent: CloseBankAccount
Customer (banking): I want to open up a. A new account.
Intent: OpenBankingAccount
Customer (banking): Yeah, I'm a go ahead and put about three hundred in there to get it started and there.
Intent: InternalFundsTransfer
Customer (banking): Hi, yes, I'm calling because I'm interested in doing an internal transfer.
Intent: InternalFundsTransfer
Customer (banking): Yes, I like to stop in just to use your ATM walk-in services I but I can't find the nearest location that's near my house. Can you help me with that, please?
Intent: FindATM
Customer (banking): OK. OK, now let's just say that I was going to visit your branch after hours. Is there a way I can access your ATM machine on the is your ATM machine going to be accessible?
Intent: GetBranchHours
Customer (banking): Oh! Yes, I wanna check my account. no, never mind. what do I do about a a stolen card? I let my friend borrow it and she never returned it.
Intent: ReportLostStolenCard
Customer (banking): I was gonna I was gonna stupid can you because you know you see the cameras checking out so I I mean it's gonna prove that it was not me. So to do to dispute this
Intent: DisputeCharge
Customer (banking): I'd like for you to check my account balance.
Intent: CheckAccountBalance
Customer (banking): Hi, I'm calling in to report that my account has been stolen.
Intent: ReportLostStolenCard
Customer (banking): OK and what time do they close?
Intent: GetBranchHours
Customer (banking): yes. Hello. I need to make a transfer from my savings account to my checking account, please.
Intent: InternalFundsTransfer
Customer (banking): Oh yes! Good afternoon darling. I was calling to see if you guys can update my personal information.
Intent: UpdateStreetAddress
Customer (banking): I need to make some transfers between my saving and my checking account today.
Intent: InternalFundsTransfer
Customer (banking): actually Can you tell me cuz I'll know which one is the saving account obviously. Can you then give me the balance before we do anything please first?
Intent: CheckAccountBalance
Customer (banking): Oh I'm sure that there wasn't any fee between my two bank
Intent: AskAboutTransferFees
Customer (banking): I'm OK thank you. The reason that I'm calling is the brick and border location that I always go to it is actually closed for some reason. Do you know anything about that?
Intent: GetBranchInfo
Customer (banking): All right great thank you. do you know by any chance happen to know what days and what times they are open?
Intent: GetBranchHours
Customer (banking): Someone. I lost my credit card or someone stole it and I need to talk to somebody.
Intent: ReportLostStolenCard
Customer (banking): So, can you tell if the Dollar Tree was the last charge on the card? Hopefully nobody else has been using it.
Intent: CheckTransactionHistory
Customer (banking): Will you cancel that charge, too? I won't get charged for that, will I?
Intent: DisputeCharge
Customer (banking): yeah, I got this letter in the mail and it says something about a my checking account has overdrawn. And I want to know what that's about?
Intent: ReportNotice
Customer (banking): Well that's an option, if you could give me the link and I could go to it and set it up maybe.
Intent: SetUpOnlineBanking
Customer (banking): I have a problem with my account. I'm looking, I bought a rug nineteen ninety-nine but on my bank statement it's saying twenty ninety-nine and I'm just wondering why. Did somebody, you know, put it in wrong or what because it it's not twenty ninety-nine. It's nineteen ninety-nine.
Intent: DisputeCharge
Customer (banking): Yeah I need to know what your ATM withdrawal limits are for the day.
Intent: GetWithdrawalLimit
Customer (banking): OK, what's your typical ATM withdrawal fees?
Intent: AskAboutATMFees
Customer (banking): OK and it looks like it's from a different bank. is there a nearby ATM? I can give you the address of the place.
Intent: FindATM
Customer (banking): no, it. Wait, is there a local branch nearby? Just in case I need to withdraw money over the limit.
Intent: FindBranch
Customer (banking): Oh, OK. What's your hours?
Intent: GetBranchHours
Customer (banking): Hey, Tabitha. How you doing? Please help me because I I need an ATM that I'm not gonna be charged fees for. And I'm like, you would think Google can help. But it can't help.
Intent: FindATM
Customer (banking): Yes, my name is Sean Johnson and I need to do a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): Hi Daisy. My name is George. I'm new to the area and have yet to open a local account. can I open an account today with you over the phone?
Intent: OpenBankingAccount
Customer (banking): I'm not exactly sure what I need to do, but I don't know where my card is.
Intent: ReportLostStolenCard
Customer (banking): I mean, if you can tell me the nearest branch to me, I m~, mostly go to ATMs, and I know where there's a really close ATM, but there's not a ban~, an actual bank with it.
Intent: FindBranch
Customer (banking): Hi, Marie. I'm hoping you can help me get some info on where I can find a Intellibank branch near me. I haven't lived here long and don't know the area.
Intent: FindBranch
Customer (banking): yeah, that's right. Oh also what are the hours at your customer service place where you are?
Intent: GetBranchHours
Customer (banking): yes. I just moved from out of town. could you help me with some local ATM machines please?
Intent: FindATM
Customer (banking): Yes, I want to transfer my checking into my savings.
Intent: InternalFundsTransfer
Customer (banking): yes I need to make a wire transfer. Can you help me with that?
Intent: ExternalWireTransfer
Customer (banking): Hi yes. I was calling today to see if you can help me find a branch location near my place of residence.
Intent: FindBranch
Customer (banking): You know what I do apologize but that's not gonna work for me I need something that might be open a little later and maybe a little bit closer to my house. So can you just please help me find an ATM?
Intent: FindATM
Customer (banking): Well I do wanna make a cash deposit cuz that's one of the questions I was ask you if they do allow cash up to what amount can I actually deposit in an ATM?
Intent: AskAboutCashDeposits
Customer (banking): Hello my name is Darryl Walker. I need some addresses of local branches. I need to make changes to my account.
Intent: FindBranch
Customer (banking): Could you also tell me if they have any ATM machines inside or outside?
Intent: GetBranchInfo
Customer (banking): Hi Daisy, I need to pay some bills, so I'd like to transfer some money.
Intent: ExternalWireTransfer
Customer (banking): Yes actually. Could you help me update my email address?
Intent: UpdateEmail
Customer (banking): Yeah could you really quickly just repeat my final checking account balance?
Intent: CheckAccountBalance
Customer (banking): Hi, this is John Smith. I'm calling to check on my bank account. my balance in my checking account.
Intent: CheckAccountBalance
Customer (banking): Hello, this Peter Davis calling. I wanna do a wire transfer .
Intent: ExternalWireTransfer
Customer (banking): Yes I need to transfer some money to my mom's bank account.
Intent: ExternalWireTransfer
Customer (banking): I'm also having a problem with my savings accounts there's a transfer I don't recognize.
Intent: DisputeCharge
Customer (banking): Yes, I need to close an account and trying to that balance.
Intent: CloseBankAccount
Customer (banking): could you possibly transfer that balance to a new account at a new bank for me?
Intent: ExternalWireTransfer
Customer (banking): Well, I was just wondering what my total balance is now on my savings account.
Intent: CheckAccountBalance
Customer (banking): Oh, OK. I can make a withdrawal. That sounds good, but I'm old and I don't know if I'm gonna be able to make it to this place to withdrawal in time. What are your hours of operation?
Intent: GetBranchHours
Customer (banking): I'm doing pretty good. I need some help please. I need to transfer some money to my brother's account. he also has account with you all as well. So it's you know, within the same bank.
Intent: ExternalWireTransfer
Customer (banking): well, do you think that maybe you could help find me an ATM over near where he lives. I'll just ride over there and take out the cash and give it to him instead of trying to transfer it to his account. and I'll probably end up finding that paper when I come back from doing all that.
Intent: FindATM
Customer (banking): Hello. I got this notice in the mail regarding problem with my account. And not quite understanding what it's what it's for and just wondering if you can help me with it and any info would be great.
Intent: ReportNotice
Customer (banking): yes please. I really appreciate it. it's a possibility of maybe transferring it to another account.
Intent: ExternalWireTransfer
Customer (banking): yes. I'm calling because I need to find a branch in my location.
Intent: FindBranch
Customer (banking): Also, I would like to move money from one account to the other. I am planning a a trip to the park and I would like a view of the city. How you even been to Great. Have you ever been to Great Yellow Park?
Intent: InternalFundsTransfer
Customer (banking): Yes ma'am. gotta make a road trip back up to Michigan. sister-in-law is in a hospital and so I'm just trying to find out possible ways I can get some money if I need it while I'm up there.
Intent: FindATM
Customer (banking): not that I know of. is there like a daily limit as far as what we can withdraw?
Intent: GetWithdrawalLimit
Customer (banking): Yeah, my name is Bill Jones and I wanna make a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): I received a notice about a rate increase but I was told by another agent this wouldn't happen until next year.
Intent: ReportNotice
Customer (banking): Yeah. Please, can you help me to check my account balance?
Intent: CheckAccountBalance
Customer (banking): Yeah, I'd like to to change my credit card. Can you do that immediately?
Intent: OpenCreditCard
Customer (banking): Yes. I would like to find the nearest Intel ATM please.
Intent: FindATM
Customer (banking): Yes. I would like to find out how much my withdrawal limit is. Since I am in Vegas I will be doing some gambling.
Intent: GetWithdrawalLimit
Customer (banking): If I let's say happen not spend too much money, do the ATMs take cash deposits back?
Intent: AskAboutCashDeposits
Customer (banking): I have an account that I'm not sure what to do with. I think I wanna cancel it.
Intent: CloseBankAccount
Customer (banking): OK. Seven one three eight, seven one three zero one one two three is the savings account I want to canbye bye. And can you tell me how much is in that account?
Intent: CheckAccountBalance
Customer (banking): Yeah please. And then after you do that, maybe you can walk me through how to to get online get registered.
Intent: SetUpOnlineBanking
Customer (banking): maybe just what what I need to get an online account so I could check it especially overseas I it'd be hard to call all the time.
Intent: SetUpOnlineBanking
Customer (banking): yes, hi I'm calling in I wanted to make a transfer from my checking account over to my savings account.
Intent: InternalFundsTransfer
Customer (banking): Yes hi I was just speaking with Whitney and she was in the middle of helping me find a branch and we got disconnected.
Intent: FindBranch
Customer (banking): Hi, Rose. My name is Kim. I need to make a wire transfer and I'd like some help with that, please.
Intent: ExternalWireTransfer
Customer (banking): Yes ma'am, I called earlier trying to open a new account but the service rep said her computer was having technical difficulty. so I would like to open an account today.
Intent: OpenBankingAccount
Customer (banking): I would like to check my. I would like to check my balance on my account, ma'am. On my checkings account.
Intent: CheckAccountBalance
Customer (banking): Well I am considering opening a bank account with you guys.
Intent: OpenBankingAccount
Customer (banking): Trying to figure out if my card is lost or stolen.
Intent: ReportLostStolenCard
Customer (banking): Yes, if you don't mind, while I have you on the phone, can you let me know the exact balance that is in both my checking and savings account?
Intent: CheckAccountBalance
Customer (banking): Yes. I want to make a complain about my card. I checked my account and I was debited for. I was debited with some money and I did not do any transaction internet debits. So I don't know what I'm gonna do and how I'm gonna find out how that happened.
Intent: DisputeCharge
Customer (banking): yes, my name is Ronald Clayton. And I need to transfer money from my savings account to my checking account.
Intent: InternalFundsTransfer
Customer (banking): Well yes hi good afternoon I was trying to see how I could do an internal transfer with y'alls bank today?
Intent: InternalFundsTransfer
Customer (banking): Well I want to take money out of my checkings and put it into my savings how much money is can I possibly transfer with you today?
Intent: GetWithdrawalLimit
Customer (banking): Well, John. I've been looking over my statements and there's something that's not right. And I was wondering if you could help me find out what's wrong with the statement.
Intent: CheckTransactionHistory
Customer (banking): first, could you give me my balance perhaps? Maybe I can figure it out that way.
Intent: CheckAccountBalance
Customer (banking): hi Justine. I'm calling because I moved and I need to update my address.
Intent: UpdateStreetAddress
Customer (banking): Actually you know what, I was hoping to get a replacement card because my chip is malfunctioning lately.
Intent: RequestNewCard
Customer (banking): so I was hoping you could tell me what my interest rate is on my credit card.
Intent: CheckAccountInterestRate
Customer (banking): I need help locating a branch near me.
Intent: FindBranch
Customer (banking): Yeah. I I I will probably want a checking account so that I can start using you guys for my debit because I just I kept getting fees on my charges and that's what I don't like.
Intent: OpenBankingAccount
Customer (banking): Hi Susan. Hey I, I think I lost my credit card.
Intent: ReportLostStolenCard
Customer (banking): Yeah I think I lost my card at Walmart a few days ago.
Intent: ReportLostStolenCard
Customer (banking): Do you see any transactions made on that card, by the way?
Intent: CheckTransactionHistory
Customer (banking): OK, and how long does that take to post if I were to deposit cash?
Intent: AskAboutTransferTime
Customer (banking): Oh, I'm doing great. Thank you so much for asking. Now, the reason I'm calling, my brother, he's in the Airforce and him and his wife and my nephew, they now live all the way up in Dover. And you know of course, we're down here in Georgia. But, I would love to be able to try to get some money out to my brother so he can get my nephew a present from me for his birthday since I won't be able to visit. And I was calling to see if you guys do anything like that. And also, if you do, would there be any kind of charge that's actually why I'm calling you guys, cuz Western Union is so expensive. I really don't want to use them so I figured I'd give you you guys a call first.
Intent: InternalFundsTransfer
Customer (banking): Hello, Carly. I'm calling to find an Intellibank branch located near me.
Intent: FindBranch
Customer (banking): Yes. Can I check my savings account, please?
Intent: CheckAccountBalance
Customer (banking): Oh well thank you so much for that. well now, when will I get the new card?
Intent: AskAboutCardArrival
Customer (banking): But I do need to give you my new address. Remove from that address.
Intent: UpdateStreetAddress
Customer (banking): Thanks. And would you also give me my checking account balance?
Intent: CheckAccountBalance
Customer (banking): Hi, this is Peter Davis and some shop took money from my account and the purchase I did not make.
Intent: DisputeCharge
Customer (banking): hey Michael. My name is John and I was at I went to your branch down the road from me, in downtown Austin. And it was already closed. What time do y'all close?
Intent: GetBranchHours
Customer (banking): No, that that was my problem, but you know By the way, I really called, I need to change my address on on my account.
Intent: UpdateStreetAddress
Customer (banking): yes I need to update my address I've got for my accounts.
Intent: UpdateStreetAddress
Customer (banking): Should I go ahead and get my checks addresses changed over also?
Intent: OrderChecks
Customer (banking): Yes, I'm calling today about seeing if I can get a credit card.
Intent: OpenCreditCard
Customer (banking): But yes. I need a give up my check balance.
Intent: CheckAccountBalance
Customer (banking): Yes. I would like to know my savings, please.
Intent: CheckAccountBalance
Customer (banking): yes. Hello. I'm calling about. I need to dispute a charge on one of my accounts. Can somebody help me with that over the phone?
Intent: DisputeCharge
Customer (banking): Hi Cassie. I'm calling because I received this offer by email about receiving two hundred and fifty dollars when you open a new checking account with you guys.
Intent: OpenBankingAccount
Customer (banking): And then how quickly do you think I might be able to get my card?
Intent: AskAboutCardArrival
Customer (banking): I have been looking through my statements. They have not been coming out properly and now I'm really mad because it says on one of my statements that I have done HBO plus and I know I haven't and this come out like the last three months and I'm just.
Intent: DisputeCharge
Customer (banking): OK. could you just give me a quick balance on that account please?
Intent: CheckAccountBalance
Customer (banking): I've lost my card! I don't know if someone stole it. I don't know if I dropped it somewhere. I don't know but I I need to figure out how to shut it off. I don't want anyone to use my account. It's all gonna be drained and I don't have time to deal with this. What do I do?
Intent: ReportLostStolenCard
Customer (banking): Are yo~. So where where is your at I Bank, where is your office located? Are you in town?
Intent: FindBranch
Customer (banking): OK, how long, how long do I have before the money is in my checking account?
Intent: AskAboutTransferTime
Customer (banking): Yeah I need help finding a ATM close the closest one if that's possible to me.
Intent: FindATM
Customer (banking): Yes, does this one accept cash deposits?
Intent: AskAboutCashDeposits
Customer (banking): yes, I'm at a gas station and the ATM machine's out of money and I can't use my Intel bank card because the machines are down.
Intent: FindATM
Customer (banking): Well, I'll apply for it later, but the reason why, the main reason why I called today is I wanted to open up a bank account with you guys.
Intent: OpenBankingAccount
Customer (banking): yes. This is why I wanna report it stolen. I saw that there was at least one transaction made.
Intent: DisputeCharge
Customer (banking): hi Rose. My name is Tara. I have a issue with my account. I got this notice in the mail regarding a problem with my account. and I'm trying to understand what it's for. And I'd really like to talk to somebody in person if possible.
Intent: ReportNotice
Customer (banking): Thank you, thank you. We need it. Send help. Ice, air conditioning didn't help. Oh, I am calling today to open an account with you guys.
Intent: OpenBankingAccount
Customer (banking): Hey Susan this is Justin. Hey you know I'm I'm I'm trying to find a branch of of Smart bank and and I can't I can't find it, can you help me with that?
Intent: FindBranch
Customer (banking): Oh yeah. It. It says up here that I spent six hundred and eighty-eight dollars at Dave's Jewelry Now, I. I don't even know who Dave is and or his jewelry, and I did not spend this money.
Intent: DisputeCharge
Customer (banking): yeah. Can you give me the address of the nearest branch?
Intent: FindBranch
Customer (banking): yes. I want to report a lost card.
Intent: ReportLostStolenCard
Customer (banking): since you're there, could you read my savings balance to me as well?
Intent: CheckAccountBalance
Customer (banking): Hi. I was wanting to close my bank account with you.
Intent: CloseBankAccount
Customer (banking): I'd like to deposit into a different account.
Intent: ExternalWireTransfer
Customer (banking): Oh, I just moved and I'm wondering about an ATM where I moved to here.
Intent: FindATM
Customer (banking): Mhm. And I assume the one on Main Street has its own ATM machine right there?
Intent: GetBranchInfo
Customer (banking): OK. the other thing I'd like to know is about getting some new checks with my new address on.
Intent: OrderChecks
Customer (banking): Is there anything else I have to change because I've just moved?
Intent: UpdatePhoneNumber
Customer (banking): Can you tell me how long that will take to get to her account? Will it get to her today?
Intent: AskAboutTransferTime
Customer (banking): OK. Quick one. I'm trying to open an account with you guys. So, I don't know what to do about it. Can you put me through, please?
Intent: OpenBankingAccount
Customer (banking): OK, what's the email address you have for me?
Intent: GetAccountInfo
Customer (banking): Yes I got a letter from you guys saying that I had a pent over tee fee due for paying my credit card late.
Intent: ReportNotice
Customer (banking): I don't understand why there wouldn't have been enough money in there though to cover it . I mean can you tell me what my checking account balance is, like none of that makes sense to me.
Intent: CheckAccountBalance
Customer (banking): No, can you help me find one please?
Intent: FindBranch
Customer (banking): Do you know do they have a drive-thru?
Intent: GetBranchInfo
Customer (banking): Yeah. You can just tell me which is the one that is closer to me.
Intent: FindATM
Customer (banking): Oh, OK. Great. Thank you, then. and also, I don't know if I can do that right now. I would like to check my account balance.
Intent: CheckAccountBalance
Customer (banking): Oh OK. Well that's awesome, great. well I would like to make a wire transfer. that was why I was trying to, you know, access it online or what ever. I'm not even sure if I can do that on the website but but now that I have you, if you could help me with that I need to make a wire transfer to to my mom's account. She has an account with you all as well. she's done had several things go on and a couple dental issues and now you know money has gotten super tight. So I need to go ahead and transfer some money over to her account.
Intent: ExternalWireTransfer
Customer (banking): OK. There we go. Yeah. I was I was a little thrown off. OK. Thank you. I was trying to find a nearest ATM You know, again, I the I go to ATMs and I get charged a service fee. I was trying to find one in my area where I don't get charged a service fee.
Intent: FindATM
Customer (banking): Hi my name is Davina Saint Clair. I have gotten a piece of letter from Intellibank saying to call the bank. I just wanted to make sure there wasn't any holds in my account or anything.
Intent: ReportNotice
Customer (banking): Yes I would like to do a transfer from my checkings to my savings sorry pardon my yawn.
Intent: InternalFundsTransfer
Customer (banking): hi. I would like to make a withdraw from my savings account and I need to put money in my Christmas account.
Intent: InternalFundsTransfer
Customer (banking): Good afternoon Jennifer. My name is Thomas. And I'd like to open an account with Intellibank.
Intent: OpenBankingAccount
Customer (banking): I am looking for an ATM that is closest to me, closest to home.
Intent: FindATM
Customer (banking): Hi. Yes ma'am, I'm calling because I need to do a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): That works. And so I just needed to know that real quick. But what I need to know now is if I can do some transferring of some funds of my checking account.
Intent: InternalFundsTransfer
Customer (banking): hey I'm calling I need to update my address. I just moved down the road.
Intent: UpdateStreetAddress
Customer (banking): yes, I'd like to check the my checking account balance please.
Intent: CheckAccountBalance
Customer (banking): Well that's good. And I believe you offered online banking. Is that something that you could help me get set up today?
Intent: SetUpOnlineBanking
Customer (banking): I gotta report my card as stolen.
Intent: ReportLostStolenCard
Customer (banking): Oh uh I need uh the check the account balance in my checking.
Intent: CheckAccountBalance
Customer (banking): yeah I was wondering if I could transfer over half of that to my savings.
Intent: InternalFundsTransfer
Customer (banking): Oh no wait yes actually I might need to go in at some point in time. what's the your local branch hours?
Intent: GetBranchHours
Customer (banking): Oh, yeah, right, sorry, of course, my manners. It says something about the bank's gonna be closed for a couple days?
Intent: GetBranchHours
Customer (banking): OK, yeah, that w~, that will work out great. what are your banking hours again?
Intent: GetBranchHours
Customer (banking): Good morning. I'm calling to see if there's a branch near me? We're on vacation in Miami and I haven't seen one.
Intent: FindBranch
Customer (banking): Yes, ma'am. I'd also like to check my balance.
Intent: CheckAccountBalance
Customer (banking): Hi I'm calling because I'd like to dispute a transaction.
Intent: DisputeCharge
Customer (banking): And I actually need to correct my phone number that you guys have on file.
Intent: UpdatePhoneNumber
Customer (banking): Hi Rose, my name is Kim. I'm actually calling back. I I called before to find a a ATM location near me. and I I don't know if the girl gave me the wrong name of the street or if I wrote it down wrong. I'm not sure, but I need a location of an ATM near me, please.
Intent: FindATM
Customer (banking): no. Well, there's no fees if it's if I'm using one of our ATMs, right?
Intent: AskAboutATMFees
Customer (banking): No, not this one. This was from Amazon Prime and I never signed up for anything with them.
Intent: DisputeCharge
Customer (banking): So, Intel Bank will send me a new card and I should have it within a week.
Intent: RequestNewCard
Customer (banking): Oh, hi Janine. This is Sandra Murphy. I got a letter in the mail not too long ago from your Intel bank there and I'm not quite clear if it's in reference to a problem that I'm having with an account or you're offering a new service but I want to talk to you anyways because the holidays are coming up and I wanted to see about maybe opening another account of some type. I thought maybe you could help me with that.
Intent: OpenBankingAccount
Customer (banking): How's the family? I'm good I'm good I'm just you know whenever I call I'm always having one or two issues and all that. right now I have two issues apparently I want to open an account with you guys, right?
Intent: OpenBankingAccount
Customer (banking): And I have my ATM card you know got stolen again. So it got stolen this time around so I don't know I don't know how to start so I just want to start from the first one and then we'll go to the second one. So you just help me out.
Intent: ReportLostStolenCard
Customer (banking): Hi yes, I'm interested in doing a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): Yes I was actually wondering because I wanted to come by and stop on in but I wasn't sure of the nearest branch towards I couldn't find the nearest branch to my location of my residence.
Intent: FindBranch
Customer (banking): Yes I'm having issues I'm trying to make a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): Yeah, I got a problem with my Intel bank account. I got a statement in the mail and I didn't buy anything at a furniture store.
Intent: DisputeCharge
Customer (banking): Hey Sherry. Hopefully you can help me. I need to make a wire transfer to my brother in Florida. I have all of his information for his bank and everything. I just didn't know if I could do it through you guys or if I had to go to like Western Union or something.
Intent: ExternalWireTransfer
Customer (banking): Oh and while we're on the phone I need to order a new debit card. Mine is snapped in half.
Intent: RequestNewCard
Customer (banking): Hey so while I have you on my account what's the exact balance in my checking?
Intent: CheckAccountBalance
Customer (banking): yeah, my wife, she she's been driving on some bad tires and she ran over a nail or something and and blew out a tire. So, I need to see if I've got enough money to buy some new some new tires.
Intent: CheckAccountBalance
Customer (banking): Yes. My name is Alisha. I would like to close my account.
Intent: CloseBankAccount
Customer (banking): Yes, I will be depositing money into my husband's account.
Intent: ExternalWireTransfer
Customer (banking): Yes, everything sound correct. But I will also would like to know what is my balance on my account.
Intent: CheckAccountBalance
Customer (banking): I have a disputes transaction. That's why I called, dispute transaction.
Intent: DisputeCharge
Customer (banking): yes. I need to check my Intellibank checking account balance.
Intent: CheckAccountBalance
Customer (banking): good deal. I believe I talked to you the other day. I was having an issue with my checking account. I was seeing if one of my deposits has been deposited and and I you helped me with that issue, so, I need to check my account balance for my checking account, please.
Intent: CheckAccountBalance
Customer (banking): OK. That sounds great. can you tell me if the if my checking account receives any interest?
Intent: CheckAccountInterestRate
Customer (banking): Hi there darling. Good afternoon. I was calling to see how can I also possibly order some checks through your bank please?
Intent: OrderChecks
Customer (banking): Well yeah actually. I wanted to do a a internal transfer. Do you all do that at that bank?
Intent: InternalFundsTransfer
Customer (banking): yes my address is seven five three Dogwood. Now I may have, when I opened the account, I may have used Street, but it's actually Road, Dogwood Road.
Intent: UpdateStreetAddress
Customer (banking): OK. Could you also give me a balance in my savings account please?
Intent: CheckAccountBalance
Customer (banking): no, thanks for the opportunity. The you know I should, I'd like to be doing this online. could you and I've not set up an online account yet, could you kind of give me an idea on that?
Intent: SetUpOnlineBanking
Customer (banking): Yeah. It's for two hundred and fifty, three days ago. Do you see anything else that's came out in the last six days? Because I didn't even find it until today, so I haven't used it in six days.
Intent: CheckTransactionHistory
Customer (banking): yes hi April. My name is Amber and I'm calling because I need to close my account with you guys .
Intent: CloseBankAccount
Customer (banking): I was wondering if you could tell me whether I will have any additional fees. Will I owe anything more to you guys?
Intent: GetAccountInfo
Customer (banking): actually, I I want to do a transfer so I want to check my balance and do a transfer. and my name is Claire. Claire Morrison. M O R R I S O N.
Intent: InternalFundsTransfer
Customer (banking): Hi, I'm calling to get my account balance.
Intent: CheckAccountBalance
Customer (banking): OK. Well, is there anyway you could move some money around for me before we hang up?
Intent: InternalFundsTransfer
Customer (banking): yes, my name is Dan Thomas and I called the other day about an issue I had on my savings account. I had requested that it be closed and the funds transferred to my checking account. And I need to check the balance of my checking account to see if that money has been transferred.
Intent: CheckAccountBalance
Customer (banking): Well thank you. Hi this is Laura Winters and I have a I have a checking account at your bank and I would like to open a new account for my granddaughter. she is so clever! This granddaughter of mine. She can bake and even though she's only eleven she makes cheesecake and not just cookies and cakes. Eleven years old! Can you believe that? And making cheesecake.
Intent: OpenBankingAccount
Customer (banking): Hi, this is Peter Smith. I'm calling. I need to close one of my account.
Intent: CloseBankAccount
Customer (banking): I need it transferred to my new checking account.
Intent: ExternalWireTransfer
Customer (banking): Yes Ashley, I'd like to find out how I can go about closing my bank account.
Intent: CloseBankAccount
Customer (banking): Hi. I wanted to make a transfer from my my checking account into my wife's checking account.
Intent: ExternalWireTransfer
Customer (banking): actually since we're on the phone, can I go ahead and check the balance of my savings account?
Intent: CheckAccountBalance
Customer (banking): Hi, yeah this is Barry Allen yeah I have a I'm seeing a purchase on my transaction history for over three hundred for three hundred dollar over three hundred dollars for two new tires from Walmart I did not get two new tires. Now I've called before. Because I saw a transaction but it just for for for some groceries and I and I didn't think much of it. I thought, OK, someone got my info and you guys sent me a new card, so but I know card changed anything. But now, it's happened again, I'm assuming in the same and it's in the same area. So did you guys not change my info? On y'all's end?
Intent: DisputeCharge
Customer (banking): You know what, it's fine. It's fine. I I I got it I wrote it down. I wrote it down. It's fine. OK. I'm keeping track of this. If this happens again, it's your ass. OK. so what are you gonna do? Are you gonna send me a new card?
Intent: RequestNewCard
Customer (banking): yeah I need to update my email address in my personal information on my account.
Intent: UpdateEmail
Customer (banking): I do I need to close one of my saving accounts.
Intent: CloseBankAccount
Customer (banking): yes. I need to check my account balance of my checking account and also my savings account.
Intent: CheckAccountBalance
Customer (banking): OK, that sounds great. can you set me up today?
Intent: SetUpOnlineBanking
Customer (banking): yeah I need some information I need to find an ATM I moved again, moving too much all the time but you guys still have branches near me so I kept your bank so I need information, shouldn't take too long.
Intent: FindATM
Customer (banking): OK well I'll need to change that one to five fifty-six are you ready?
Intent: UpdateStreetAddress
Customer (banking): What's your hours at your lobby?
Intent: GetBranchHours
Customer (banking): All right fine. I think I lost my credit card.
Intent: ReportLostStolenCard
Customer (banking): So I don't really know what to do about that. I'm just worried about my money getting used. so I want to get the money out of my credit card and put it in another bank so that if it is lost and someone tries to use it there is no credit available to use. Does that make sense?
Intent: ExternalWireTransfer
Customer (banking): yeah. And and when I get to the ATM , how much can I use how much can I take out for the what is it Money or money removal? Is that.
Intent: GetWithdrawalLimit
Customer (banking): OK. And and what about putting putting money in, like cash? How How many deposits can I do total or how much can be on each deposit kind of thing?
Intent: AskAboutCashDeposits
Customer (banking): Hi there, I'm trying to get a balance to my checking account.
Intent: CheckAccountBalance
Customer (banking): Oh perfect that that matches it can is it possible to do my credit card, what I owe my credit card too right now or do I have to call back?
Intent: CheckAccountBalance
Customer (banking): Oh perfect all right that's that's good that didn't yeah that'd be great I appreciate that. You know like if I last time I called I I I've been calling every time I have to check the account balance but it's I just don't like I have to find your number and everything, so I was wondering is is there anyway I can check online?
Intent: SetUpOnlineBanking
Customer (banking): Wow. That's awesome. Oh, you know what? I actually, I forgot to do something. There was one other thing I needed to do and that was to update my personal information, my phone number.
Intent: UpdatePhoneNumber
Customer (banking): Well, I'm looking to transfer money from my checking account to my savings account.
Intent: InternalFundsTransfer
Customer (banking): OK, thank you. Hey, let me ask you. what are the hours at the at the. What are the lobby hours at the branch you're at?
Intent: GetBranchHours
Customer (banking): yes. I need to change my old email address to my new address. Can you help me with that please.
Intent: UpdateEmail
Customer (banking): Hi Daisy, my name's George. I'm calling because I wanted to move money from my checking account to my savings.
Intent: InternalFundsTransfer
Customer (banking): Hi, I'm calling cuz I have my credit card stolen.
Intent: ReportLostStolenCard
Customer (banking): Now are you gonna give me a chip card because all the other cards that I've got in the past were chip were not a chip card. They're just a scan card so I think the chip cards are a lot more security.
Intent: RequestNewCard
Customer (banking): Hi there. Listen, I'm a customer and I need help. I lost my credit card and I'm having problems with my checking account.
Intent: ReportLostStolenCard
Customer (banking): You know, you know what? I've changed my mind. I wanna close my account.
Intent: CloseBankAccount
Customer (banking): Hi, I was needing to open a bank account.
Intent: OpenBankingAccount
Customer (banking): Mhm. I was also needing to close one of my accounts.
Intent: CloseBankAccount
Customer (banking): I would like to transfer funds to the new checking account.
Intent: InternalFundsTransfer
Customer (banking): Hi, this is Peter Davis. I want to find my nearest ATM machine.
Intent: FindATM
Customer (banking): yes, I'm trying to find out what my account balance shows.
Intent: CheckAccountBalance
Customer (banking): Hi, yes. I'm calling to open an account please.
Intent: OpenBankingAccount
Customer (banking): Yes, actually you can help me find a branch.
Intent: FindBranch
Customer (banking): Yes, hello Jerry. My name is Evelyn Richards, and I'd like to update my email address.
Intent: UpdateEmail
Customer (banking): Yes, I would like to do a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): Yes. I got something in the mail today about my loan.
Intent: ReportNotice
Customer (banking): I don't have enough money to do today so what are my options?
Intent: ExternalWireTransfer
Customer (banking): Yeah I need to know what my last transaction is on my credit card.
Intent: CheckTransactionHistory
Customer (banking): Well, glad they called. That was absolutely not me. Great. Is this going to be a mess to deal with?
Intent: DisputeCharge
Customer (banking): Hey, by the way, while you've got my account pulled up, can you change my number on there?
Intent: UpdatePhoneNumber
Customer (banking): OK. So I. I need well I need to do a couple things. First thing first, my brother, my kid brother, he has a bar and he went into the bar business and doesn't know what he's doing. And, big brother that I am, am coming to to to save the day. And perform a bar rescue and I need to send him some money.
Intent: ExternalWireTransfer