splevine/dstc11-intent huggingface dataset:
Customer (banking): Well yeah, actually, I was kind of interested in seeing how I can I can't put my finger on it, I believe it's called a transfer, oh yeah, an internal transfer. Can you help me with that?
Intent: InternalFundsTransfer
Customer (banking): Well yeah I was wondering how soon will I have access to that money? Will that take like is that like three business days? you know I'm kind of new new to doing this internal transfer. How does that work?
Intent: AskAboutTransferTime
Customer (banking): Well that's just wonderful! Is that open twenty-four hours? Is only open during the business hours?
Intent: GetBranchHours
Customer (banking): Hi Rose. My name is Kim. I need some help with my account today. I would like to actually close it.
Intent: CloseBankAccount
Customer (banking): Right, yes. transfer the balance left. I. I. What I'm what is the balance that's left in there?
Intent: CheckAccountBalance
Customer (banking): OK. Perfect. yes, I'd like to transfer the balance to
Intent: ExternalWireTransfer
Customer (banking): To this new checking account. and I have the routing number and the checking account number for them whenever you're ready.
Intent: ExternalWireTransfer
Customer (banking): Hi Lars. I need to close my savings account. can you help me with that?
Intent: CloseBankAccount
Customer (banking): Yes, this is Jennifer Johnston. I have a transaction on my account that I didn't make. I just need to check on that, please.
Intent: DisputeCharge
Customer (banking): Yeah. So, I need to find a location that's close to my home.
Intent: FindBranch
Customer (banking): OK. And, how late is that location open? Do you know?
Intent: GetBranchHours
Customer (banking): All right. I'm writing this . And, also could you give me a phone number for that branch too?
Intent: GetBranchInfo
Customer (banking): OK. While you have my account open can you tell just to make sure that I don't have anything pending to come out right now. I just don't want my account to be over drafted, that's all.
Intent: CheckTransactionHistory
Customer (banking): Hello Erica. I would like to see what is the nearest branch is?
Intent: FindBranch
Customer (banking): Actually, I changed my mind. I would like some assistant with updating my personal information please.
Intent: UpdateStreetAddress
Customer (banking): I think an ATM will work just fine. I just need something. I just need what's the closest to me.
Intent: FindATM
Customer (banking): and could you really quickly just confirm my balance for me right now?
Intent: CheckAccountBalance
Customer (banking): And do you have. Can you see my the balance of my savings account too?
Intent: CheckAccountBalance
Customer (banking): OK so, there's something off on my account balance. Like it is way less than it should be and I I can't figure out why, and I I couldn't get into my my mobile app. so I I that's why I'm calling. I just gotta figure out what's wrong with the account.
Intent: DisputeCharge
Customer (banking): I would like to go ahead. Can we can we lock that? Can we go ahead and just send me a new card because I'm thinking somehow. I mean I've got I've got the card on my person, but I'm unable to use my I couldn't use my card or credentials to get into to my app, and I had that stuff saved so I'm thinking that somehow someone got my password or something.
Intent: RequestNewCard
Customer (banking): Yes. I'd like to update my checking account information. Please.
Intent: UpdateEmail
Customer (banking): Oh great. Thank you. Now, one other thing. I would like to close my account. Can you tell me how I can go about doing that?
Intent: CloseBankAccount
Customer (banking): OK. I need to complete a wire transfer to send money to my son.
Intent: ExternalWireTransfer
Customer (banking): Yes, please. Also, can you tell me my last transaction?
Intent: CheckTransactionHistory
Customer (banking): Yeah, I'm trying to find and locate a new banking branch. I've moved.
Intent: FindBranch
Customer (banking): Yeah. Well anyway, I actually want to open a new account.
Intent: OpenBankingAccount
Customer (banking): So I don't want to close the new account. I want to close an account that's existing that it's just it's just a checking account.
Intent: CloseBankAccount
Customer (banking): Yeah. So it it's an old one that I I had as like the custodial account. So, like, one that I used to have with like on it with me but now they are not on it and I wanna make a brand brand new one.
Intent: OpenBankingAccount
Customer (banking): No. I just want to close it.
Intent: CloseBankAccount
Customer (banking): well Rose I need some help today please with a transaction. I just opened up my my statement that I got in the mail and there was a charge on there I didn't recognize. So I was wondering if you could help me out with that.
Intent: DisputeCharge
Customer (banking): OK. Yes, but I also noticed something. I have a some charges here on my phone. from from my accounts. You know, I just found out that you guys have been charging me. I don't know what's this charge is all about you know, so can you explain that to me, please?
Intent: DisputeCharge
Customer (banking): Well, my wife got a flat tire and her car got towed to the shop and now I need to move money into her account so she can get it fixed.
Intent: InternalFundsTransfer
Customer (banking): Hi I got a mail this today and It say something about you guys raising the fees, my monthly fee.
Intent: ReportNotice
Customer (banking): Mine mine is not so good. I was calling in to ask for my branch. I need. I need to make a deposit.
Intent: FindBranch
Customer (banking): I just got to the bank and it's closed and I need to make a deposit. I need to deposit a check so, I need to know if there's another one open somewhere.
Intent: FindBranch
Customer (banking): Hi Michael, I was calling to check the balance of my account.
Intent: CheckAccountBalance
Customer (banking): Oh yeah I habye bye, I have one more I need help finding the nearest ATM near me. And I also need help finding something that's kind of farther away. If that's possible?
Intent: FindATM
Customer (banking): Yes. I'm gonna need to close my savings account. I do wanna keep my checking account but I I need to close the savings account.
Intent: CloseBankAccount
Customer (banking): Yes and I'd also like to know what that what that balance was.
Intent: CheckAccountBalance
Customer (banking): hi, I called earlier about my checking account count balance but I forgot to write it down so I'm calling to see about my checking account.
Intent: CheckAccountBalance
Customer (banking): Just go ahead and put it all in the money market account. And can you confirm the current total balance on the savings account I'm closing?
Intent: CheckAccountBalance
Customer (banking): Mm thank you. And the carrier cannot switch over the number to my new phone. So I had to get a new number. The problem is I used the old I used the old number for security on this account. can you help me with that?
Intent: UpdatePhoneNumber
Customer (banking): I am doing quite well. Thank you. I was calling to see if I could check my savings account balance with you, please?
Intent: CheckAccountBalance
Customer (banking): Well, we moved not too long ago and when I went up to the driver's license place, to change my address up there, they went ahead and changed my license number. You know, over from my social security number to an actual driver's license number. So I'm not sure what you have on file. The original number, it was three four five four six five nine five one.
Intent: UpdatePhoneNumber
Customer (banking): Yes ma'am. Actually could I transfer the, or transfer five hundred dollars from my savings account into my checking account?
Intent: InternalFundsTransfer
Customer (banking): yes, my name is Rick Lawson. I need the, I need the location to some good ATM machines, please.
Intent: FindATM
Customer (banking): no. I would like to know what's the withdrawal limit?
Intent: GetWithdrawalLimit
Customer (banking): OK. how about cash deposits?
Intent: AskAboutCashDeposits
Customer (banking): OK. That's good because I did lose the card and I haven't been able to find it. So, that will make is so no one can use the card. Is that correct or do I need to go through a whole new process with that?
Intent: ReportLostStolenCard
Customer (banking): I I think I lost my card.
Intent: ReportLostStolenCard
Customer (banking): Oh yes. I see it. Thank you. Also, one more thing. I want to dispute a transaction on my account that was made on my credit card.
Intent: DisputeCharge
Customer (banking): OK. Oh wow. I want to close my savings account.
Intent: CloseBankAccount
Customer (banking): Yes sir. One more thing. I wanna change my email address on my account. That would be all.
Intent: UpdateEmail
Customer (banking): I actually am interested in opening a checking account with you guys. I'm trying to open up another account and possibly close my checking account with Chase.
Intent: OpenBankingAccount
Customer (banking): Good morning. I'm calling because I want to transfer some money from my checking account to my son's checking account. His truck broke down and I'm out of town.
Intent: ExternalWireTransfer
Customer (banking): Locations do you have close to my house?
Intent: FindBranch
Customer (banking): OK well then can you give me the balance on my checking and savings account?
Intent: CheckAccountBalance
Customer (banking): OK what's your main branch address then?
Intent: GetBranchInfo
Customer (banking): Hi, I just recently moved to Kansas City and I'm trying to find a banking branch nearby. Could you help me with that?
Intent: FindBranch
Customer (banking): OK, I won't be able to do that. I just I just have one more really quick question if you don't mind. I just wanted to know, does that Runner Road location have an actual drive-through?
Intent: GetBranchInfo
Customer (banking): Oh I'm good I just have to do a few changes on my account.
Intent: UpdatePhoneNumber
Customer (banking): Hello. I'd like assistance in making a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): Yeah but before we do that I think what I wanna do is I want to close my other checking account. I just never use it and you know my husband is always bothering me to to why do I have this account so why don't I go ahead and close that account? right now.
Intent: CloseBankAccount
Customer (banking): Yes and my AJ and I'm trying to figure out where's the nearest branch in my area?
Intent: FindBranch
Customer (banking): Yes, hello Laurie. I'm calling because I really need to find a branch and I'm a little frustrated. And I do apologize about this.
Intent: FindBranch
Customer (banking): OK. since today is Tuesday, I don't know if I'll be able to get to either one of those branches before Friday or Saturday. Are you guys actually open on the weekends?
Intent: GetBranchHours
Customer (banking): OK. And just in case for some reason I need to contact the actual branch can you give me the phone number?
Intent: GetBranchInfo
Customer (banking): I would like to a stolen card.
Intent: ReportLostStolenCard
Customer (banking): OK. That one is a little bit further can you give me one more?
Intent: FindBranch
Customer (banking): All right. And by the way, what's the balance on my savings account?
Intent: CheckAccountBalance
Customer (banking): yes, this is Will Preston, and I need to locate a close ATM.
Intent: FindATM
Customer (banking): OK, that's better does it have an ATM located at the branch?
Intent: GetBranchInfo
Customer (banking): Can you check my checking account balance for me, please?
Intent: CheckAccountBalance
Customer (banking): Hi, I would like to make a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): I'd like to transfer some funds between my checking account and my savings account.
Intent: InternalFundsTransfer
Customer (banking): Yes. that's that's a good idea. What is my. Before I make the transfer. What is the current balance on my checking account.
Intent: CheckAccountBalance
Customer (banking): The no that sounds pretty simple too and thank you for that information. Let me could you verify or verify could you tell me what is the closest branch to where I live?
Intent: FindBranch
Customer (banking): Yes. I need to speak to someone about. Well, I've lost my debit card.
Intent: ReportLostStolenCard
Customer (banking): OK. So I'm gonna update my new address then.
Intent: UpdateStreetAddress
Customer (banking): well I need your help today please, Rose. I need to make a wire transfer to my friend's account please.
Intent: ExternalWireTransfer
Customer (banking): Yeah, if we can update that while I have you if that would be OK to my my new address.
Intent: UpdateStreetAddress
Customer (banking): while I have you, I'd also like to close my savings account.
Intent: CloseBankAccount
Customer (banking): yes, my name is John Meadows. And I'm currently a customer and I'd like to I recently moved. And I'd like to check on the nearest branch.
Intent: FindBranch
Customer (banking): OK. I'm My new address is seven. And. And if you could update my.
Intent: UpdateStreetAddress
Customer (banking): OK, great. the You know, I'd like to set up an online banking option, also. This way, in case I can't go to the branch, or. Or meet one of those hours.
Intent: SetUpOnlineBanking
Customer (banking): Could you do one and a last thing for me, please. the balance in my checking account?
Intent: CheckAccountBalance
Customer (banking): Hi, I need to do a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): OK, can we transfer money from my savings account to my checking then?
Intent: InternalFundsTransfer
Customer (banking): Can I close my savings account and transfer the remaining balance from my savings account into my checking account?
Intent: CloseBankAccount
Customer (banking): Hi, I was just calling to ask a question about my bank account. I received this notice in the mail that there had been a a change that I wasn't expecting.
Intent: DisputeCharge
Customer (banking): Well if that's the case can you possibly give me more information on the on opening a savings account with the bank?
Intent: OpenBankingAccount
Customer (banking): Yes, that's all correct. Will there be a fee for this wire transfer?
Intent: AskAboutTransferFees
Customer (banking): I would like to report a stolen card. A man snatched my purse out of my hand and managed to find my credit card. Then he ran off with it.
Intent: ReportLostStolenCard
Customer (banking): How long does it take to get a new credit card delivered to your to you via in?
Intent: AskAboutCardArrival
Customer (banking): A matter of fact there is. I would like to update my email address information please.
Intent: UpdateEmail
Customer (banking): Hello, this is Rod Curtaine and I would like some information on my account balance.
Intent: CheckAccountBalance
Customer (banking): I know there's a charge on my travel card but I'm not sure where where it came from? And I don't want it I don't want it there.
Intent: DisputeCharge
Customer (banking): Yes. Can you tell me how much money is in the account associated with my card?
Intent: CheckAccountBalance
Customer (banking): Hi, yes, I was calling because there was a transaction on my account that I don't believe I made.
Intent: DisputeCharge
Customer (banking): yes hi. I just got a notice in the mail. I'm just checking to see what it's about.
Intent: ReportNotice
Customer (banking): Yes, and by the way can I transfer money from my checking to my savings if that's possible?
Intent: InternalFundsTransfer
Customer (banking): Yes. Hi there. I would like to see if I can get another card.
Intent: RequestNewCard
Customer (banking): I believe I misplaced it.
Intent: ReportLostStolenCard
Customer (banking): Yes. And when will this be. And when will this be closed, and when will my transfer go through?
Intent: AskAboutTransferTime
Customer (banking): Yes, hey Jerry, my name is Evelyn Richards and I am calling because I need to change my phone number.
Intent: UpdatePhoneNumber
Customer (banking): Yes, there is. I'd like to know if there are any ATMs near me.
Intent: FindATM
Customer (banking): OK, well I really do appreciate that. Now do they accept cash deposits?
Intent: AskAboutCashDeposits
Customer (banking): I'm doing all right. I'm calling today because I need to I need to close an account. I'm looking to close my savings account with you guys. and transfer the funds into my checking account please.
Intent: CloseBankAccount
Customer (banking): I wanna move money from one account to another. Is this something Intel does over the phone?
Intent: ExternalWireTransfer
Customer (banking): Hey Susan. I I I moved and I gotta tell you where. you know. I moved my address. My address changed.
Intent: UpdateStreetAddress
Customer (banking): Such a frustration and so I know I hate. You know I got you on the phone. I wonder if we could get a bank. My bank balance. My my credit card. My not credit card. My checking account balance.
Intent: CheckAccountBalance
Customer (banking): Yes, I like to make simply make a wire, wire transfer today. I need to transfer some money.
Intent: ExternalWireTransfer
Customer (banking): Fine. Can you could I go ahead and transfer some of my savings to my checking?
Intent: InternalFundsTransfer
Customer (banking): Hello this is Charlene speaking, and I have an issue regarding my address since I just recently moved and my mail keeps being sent to my old mail whereas I'm at a new place right now.
Intent: UpdateStreetAddress
Customer (banking): Yes. Can I check my saving account, please?
Intent: CheckAccountBalance
Customer (banking): Hello, I'm trying to see why there are some charges on my account that I know nothing about. I'm trying to understand what that's for and if you can help me with any information that'll be great. I believe that they are on my travel credit card.
Intent: DisputeCharge
Customer (banking): Yes my traveler's card. Yes I thought I lost that. I lost my card but I found it. But there are charges that I do not recognize. Also can I have my last two transactions?
Intent: CheckTransactionHistory
Customer (banking): I'm Jim Andrews. I'm calling I, I, I'm having a transaction dispute. .
Intent: DisputeCharge
Customer (banking): Actually it's me and my me me and my friends where having a little guys weekend and we went away to Atlantic City. Having fun in the sun, own the beach, toes in the sand you know at the casino, gambling, living it up. Having a good time. And I lost my travel card.
Intent: ReportLostStolenCard
Customer (banking): once I I realized this had happened last night have been easier if I did online banking would I have go online and cancel this right away or.
Intent: SetUpOnlineBanking
Customer (banking): yes I'm calling to check to check on my savings account.
Intent: CheckAccountBalance
Customer (banking): Yes I wanted to know about a new savings account.
Intent: OpenBankingAccount
Customer (banking): Yes my savings. I don't know how much I have in there at the time.
Intent: CheckAccountBalance
Customer (banking): I have some questions. Is there a fee I have to pay for international wire transfers? And if there is a fee, how much is it?
Intent: AskAboutTransferFees
Customer (banking): Is there any way I can get my account balance?
Intent: CheckAccountBalance
Customer (banking): Hi Rose my name is Kim and I am calling to check my account balance please.
Intent: CheckAccountBalance
Customer (banking): yeah hi, good evening. I was interested in doing a wire transfer. Can you assist me with that tonight?
Intent: ExternalWireTransfer
Customer (banking): yeah I was interested in doing setting up for the online banking. How does that work?
Intent: SetUpOnlineBanking
Customer (banking): Oh that's just wonderful, thank you so much for explaining that for me. can you by chance is there a local branch that has twenty-four hour ATM services near my home?
Intent: FindBranch
Customer (banking): Oh yeah that was it Can you also verify the store hours or the branch hours as well?
Intent: GetBranchHours
Customer (banking): Hi! I'm and I was requesting if I could get some help in a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): yes I actually need to report my card stolen.
Intent: ReportLostStolenCard
Customer (banking): OK. I would actually like to go to one of the physical locations, can you tell me what location is closest to my residence?
Intent: FindBranch
Customer (banking): OK. Can we close that account and just transfer the money over to my active account?
Intent: InternalFundsTransfer
Customer (banking): Yeah. I'm looking to find an Intellibank branch.
Intent: FindBranch
Customer (banking): I got this email saying there was some information that I should look into I'm not really sure what it's saying though. So I just wanted to talk to someone in person about it.
Intent: ReportNotice
Customer (banking): Yeah, if you can find one close to my house, that'd be perfect.
Intent: FindBranch
Customer (banking): I'm just calling to set up a new account with you guys.
Intent: OpenBankingAccount
Customer (banking): You know I don't think so you know Let me see here. Let me look at me list. Oh Is there parking near the branch or is that something because I know with Britain you have to park on the streets. Am I going to have to pay to park to go in there?
Intent: GetBranchInfo
Customer (banking): This is Jennifer Johnson. I just got this notice in the mail regarding a problem with my account. I don't know what's going on with that and I want to see if you can help me with that, please.
Intent: ReportNotice
Customer (banking): yeah it says something about raising your ATM fees again.
Intent: ReportNotice
Customer (banking): Well this is ridiculous. You guys have raised your fees more than once this year. I'm not paying for this. I wanna close my accounts.
Intent: CloseBankAccount
Customer (banking): Yeah. So, last night me and my friends we went out. We went out to our favorite restaurant and dinner and of course naturally we were having a lot of drinks. And somehow some way, when I got up this morning and I was getting everything situated. I went to go to the gas station to get gas in my car and I realized my card is gone card.
Intent: ReportLostStolenCard
Customer (banking): OK. Well in my eyes, you're Intellibank, so so all right so I I have major problem. am from the Philadelphia area. I am traveling out of town. I'm in Nashville and I need a actual bank location so I can go. I have some banking things I need to take care of. Some deposits, withdrawals, some checks, and I I just have a lot of situations I need to take care of in person not you know at an ATM or whatever. So is there a local bank to my location? I'm having trouble finding one.
Intent: FindBranch
Customer (banking): that will be perfect because I'm staying not too far from there. Actually right now I'm not too far from there. And I can like what are the hours today? You said they open at seven are they still open right now?
Intent: GetBranchHours
Customer (banking): Oh! Yes. Hi, my name is Beach. do you guys have any banking branch nearby? I called earlier today.
Intent: FindBranch
Customer (banking): so, what about the branch hours are they open twenty-four hours or?
Intent: GetBranchHours
Customer (banking): OK. And the lobby is open twenty-four hours?
Intent: GetBranchHours
Customer (banking): yeah, I want to report a stolen card.
Intent: ReportLostStolenCard
Customer (banking): yes I'm wanting some information about your savings account interest.
Intent: CheckAccountInterestRate
Customer (banking): was thinking about opening a savings account and I was wanting to know the interest rate rate that was paid.
Intent: OpenBankingAccount
Customer (banking): Oh. OK. Well. I think I'll pass on that Can I get you to check the balance of my checking account for me please?
Intent: CheckAccountBalance
Customer (banking): Well I might need to order some checks pretty soon.
Intent: OrderChecks
Customer (banking): Yes. My name is Jimmy Watkins and I would like to open account.
Intent: OpenBankingAccount
Customer (banking): And at the same time I want to dispute a. A transaction I noticed on my. One of my accounts.
Intent: DisputeCharge
Customer (banking): I gotta get my grandma some money.
Intent: ExternalWireTransfer
Customer (banking): How may you help me? Do you know how long I've been trying to get you guys on the phone? I mean that's not right, I mean if you guys don't know that this this this the kind of thing that makes people get angry. If you know you want to work at the bank and you want to keep our money. You make yourself available and and and and Oh right now I'm not really in a good mood to like talk because right now I'm so so so angry. The last bank I did my transaction with was crazy. I mean, you know, you why you'd? You know what? This is a new bank, right? Let me see what you guys got. I want to open an account with you people. How do I go about that, please?
Intent: OpenBankingAccount
Customer (banking): well I was calling because I was looking on my account earlier today and I've and maybe I'm just like overthinking it but I seen a transaction that I I didn't recognize and you know I was I was out of town last week so I think like maybe it's possible that like I used it my card or something and I couldn't remember. I don't know but I just feel like it's not something that I had you know something that I had done so, I don't know, I was just hoping that maybe you could give me some insight as to like what this transaction was.
Intent: DisputeCharge
Customer (banking): actually I just moved into town and I'm having a hard time locating a ATM. for. For whatever reason I just can't find one.
Intent: FindATM
Customer (banking): OK. What if I use a different ATM? What are your fees?
Intent: AskAboutATMFees
Customer (banking): Actually, yes. Could you please check the balance on my account?
Intent: CheckAccountBalance
Customer (banking): I I need to check my account balance of my checking account, please.
Intent: CheckAccountBalance
Customer (banking): OK. could you direct me to the closest branch near my address?
Intent: FindBranch
Customer (banking): OK. That sounds great. can you tell me what the hours of the branch is and what days they are open?
Intent: GetBranchHours
Customer (banking): Yes, hi Jerry. my name is Evelyn Richards and I'm calling because I lost my card.
Intent: ReportLostStolenCard
Customer (banking): OK. I appreciate that. And I wanted to also update my number.
Intent: UpdatePhoneNumber
Customer (banking): Yes there is. I would also like to open a savings account.
Intent: OpenBankingAccount
Customer (banking): yes. I need to get the balance of my account. you know what? Never mind, I don't need that. I'm at a hotel downtown and I don't want them to use my debit card. because they might lock it up. Can you help me with some nearby ATM machine please?
Intent: FindATM
Customer (banking): OK. Alright. I guess that's true. The reason that I'm calling is that I recently had some work done on my car and I need to transfer the money from my savings account to the mechanics account who's also at this bank.
Intent: InternalFundsTransfer
Customer (banking): yes. I would like to know what would be the balance on my savings account once the checking account balance is transferred. What would that be?
Intent: CheckAccountBalance
Customer (banking): to get money to her. can I I and I I don't because she don't have her cards she can't access her It doesn't doesn't matter if I transfer money to her account or you know accessing our account. She she don't have her cards.
Intent: ExternalWireTransfer
Customer (banking): Just by chance you know cuz she has to. Like like I said like we have to pay for all these expenses up front and her company will reimburse her. Say if by time the end of her stay she's like running out of money. Can I set up instead of doing another transfer like what's it called? Like a a travel card or something?
Intent: OpenCreditCard
Customer (banking): Well, I wanna open a checking account. a savings but I wanna open up a checking account.
Intent: OpenBankingAccount
Customer (banking): Yeah I'mma go ahead and put about three hundred in there.
Intent: InternalFundsTransfer
Customer (banking): Thank you. I dropped my phone, it broke and I had to get new a new phone and I forgot all my passwords. Also, I have a charge on my credit card statement I didn't make. Can you help me?
Intent: DisputeCharge
Customer (banking): Wait, I'm sorry. You know what? I have a few cards that look alike. I might have put the wrong PIN number in. have another, another thing that you can help me with if you can. to check the balance of my bank account. I need to do a large order. And I wanted to make sure I had enough to cover the order.
Intent: CheckAccountBalance
Customer (banking): Oh yeah, hi darling, good afternoon. Oh, I apologize, it's good evening over here for us too. I was tryna find information on how do I order checks from your bank I'm just a little confused and I'm kinda little, you know, not that really tech savvy, so how will that work as far as ordering checks?
Intent: OrderChecks
Customer (banking): Oh, that's wonderful. Thank you so much for taking your time and gimme that, and I'm so thankful that I'm able to order the checks over the phone. This is so much more easier for me. my husband was wondering if we can possibly do a I believe it's called a internal transfer?
Intent: InternalFundsTransfer
Customer (banking): there's. I have money taken of my account that I didn't that I did not do.
Intent: DisputeCharge
Customer (banking): OK great and can you just tell me now what the balance is in the in the savings since we just transferred that.
Intent: CheckAccountBalance
Customer (banking): Hey Christina. How you doing? I I got a letter in the mail yesterday from your bank. And I kinda think I know what the issue is but it says there's a problem with my account. I was wondering if we can get this solved today?
Intent: ReportNotice
Customer (banking): Yes. I would like to also make a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): Hi there. I would like to send money to my friend.
Intent: ExternalWireTransfer
Customer (banking): Hi, I was trying to figure out how to create an account online, but I'm having some trouble.
Intent: SetUpOnlineBanking
Customer (banking): Well, actually, the reason I called is to check the balance on my account. Could you help me with that?
Intent: CheckAccountBalance
Customer (banking): Hello I just love the coats and I would like to go to one of their home games this weekend. I have to get a hotel and book a room. I haven't found a room yet, but I have my flight booked before I go I need to pay a bill. I have a bill that needs to be paid. Need to pay from my account, to another account.
Intent: ExternalWireTransfer
Customer (banking): Yes, please. Also can you tell me my last transaction?
Intent: CheckTransactionHistory
Customer (banking): I'm doing pretty well. I I'm calling because I need to make a transfer from my account my checking account to my brother's checking account, please.
Intent: InternalFundsTransfer
Customer (banking): Oh I think you can help me, maybe. I need to check my account details.
Intent: GetAccountInfo
Customer (banking): OK, so, yeah yeah, that's what I thought. OK. I need to update that, because see I just got changed apartments. I was living over at this oh, you know those tan colored apartments on Mission? Lovely places. They jacked up their rent post pandemic and now I'm staying over here at fifteen fifteen Mission lane. San Diego California.
Intent: UpdateStreetAddress
Customer (banking): Hi. Yes I was cuz I wanted to update my address on my account.
Intent: UpdateStreetAddress
Customer (banking): Hi Mark. My name is Dorothy Lee. I would like to check my savings account balance.
Intent: CheckAccountBalance
Customer (banking): Yeah I wanted to close my savings account.
Intent: CloseBankAccount
Customer (banking): Oh OK perfect. I was wondering also if you could help me find a branch near me that's open. I I am having some problems accessing that information on my phone.
Intent: FindBranch
Customer (banking): I guess let me hear both because I thought You know I thought I had under draft protection.
Intent: CheckAccountBalance
Customer (banking): hi Josie, I'd like to report a a lost or possibly stolen card please.
Intent: ReportLostStolenCard
Customer (banking): yes, if if you wouldn't mind I'd like to make a wire transfer real quickly.
Intent: ExternalWireTransfer
Customer (banking): Hi. My name is Emma Green. I called a few minutes ago. I think you were the one I talked to. Because I wanted to know the balance of my checking account.
Intent: CheckAccountBalance
Customer (banking): I moved to Texas and I can't remember if I changed my address or not.
Intent: UpdateStreetAddress
Customer (banking): This is Jennifer Johnson. I would like to update my phone number today.
Intent: UpdatePhoneNumber
Customer (banking): Oh, OK, at least I can get that. I need to check my checking's account balance.
Intent: CheckAccountBalance
Customer (banking): and I need to check both of my balances.
Intent: CheckAccountBalance
Customer (banking): Could you send me a list of my last ten transactions?
Intent: CheckTransactionHistory
Customer (banking): OK, great. do you know if there's any fees for this transfer?
Intent: AskAboutTransferFees
Customer (banking): Hi, Blake. My name is Julie. I wanted to know which is the correct way to close a checking account?
Intent: CloseBankAccount
Customer (banking): OK, great. I would also like to update some information. I recently changed my email. Can I do that now?
Intent: UpdateEmail
Customer (banking): Urgent. Said something about sweepstakes winner gonna be deposited in my account I just wanted to know how much did I get deposited?
Intent: CheckTransactionHistory
Customer (banking): yes, I need to check my Intel checking account balance.
Intent: CheckAccountBalance
Customer (banking): Well I I I need to actually make an internal transfer. And I didn't know how to go about doing so.
Intent: InternalFundsTransfer
Customer (banking): Is there a fee for the transfer?
Intent: AskAboutTransferFees
Customer (banking): Hi George. My name is Angela Garcia. I'm calling because I want to send some money to my friend who lives in Australia. and I wanted to know which is the best way to do that.
Intent: ExternalWireTransfer
Customer (banking): Yeah. I wanted to ask you, how long will it take until she can get the money and can she make a withdraw when the money gets there?
Intent: AskAboutTransferTime
Customer (banking): yeah I'm at work but I wanted to hit a ATM on my way home could you please tell me where the closest ATM is?
Intent: FindATM
Customer (banking): Well, that's that's what's going on and I'm down here on Randolf street and there's supposed to be an ATM here but I don't see it, and there's place to park anyway. So can you tell me. Can you help me find an ATM?
Intent: FindATM
Customer (banking): Oh, oh! And and can you also like find out what's the limit on there? Cuz I have to pay like, you know, two months worth.
Intent: GetWithdrawalLimit
Customer (banking): Hi, Rose, my name is Kim, and I need to update some personal information on my account, please.
Intent: UpdateStreetAddress
Customer (banking): Hi, I would, I called earlier but the, it was, I was talking to someone else but the phone call got cut off the, the main reason why I was calling is that I'd lost my credit card.
Intent: ReportLostStolenCard
Customer (banking): Well no, I mean that that purchase was definitely made by me and more than likely I may have just lost it so re-issuing I think would be fine. Do you think that would be a good course to take?
Intent: RequestNewCard
Customer (banking): yes. I'd just looked at my account and there's a transaction that I don't recognize, so I I guess I I I guess I'm disputing it.
Intent: DisputeCharge
Customer (banking): OK. by the way, I I I I want to just check on one thing. On my address I if you could check on that I may have used. I may have given you Dogwood Street. seven fifty-three Dogwood Street here in Phoenix. It's it's actually seven fifty-three Dogwood Road.
Intent: UpdateStreetAddress
Customer (banking): Could you could you give me a balance on that that checking account please?
Intent: CheckAccountBalance
Customer (banking): no. I think I So I. You'll send me a new card. how long will that be?
Intent: AskAboutCardArrival
Customer (banking): Yes. this is my second call I made about this. I I'm disputing a transaction I made on my gold card. maybe I need to come by a branch.
Intent: DisputeCharge
Customer (banking): Oh, I'm great thank you. I'm actually sorry to bother you about this on the phone. But I was calling to see if you could help me find a branch location near me.
Intent: FindBranch
Customer (banking): OK, great. Thank you. Do you know what the operating hours for those locations would be?
Intent: GetBranchHours
Customer (banking): hi. I need to check sounds. On my on my checking account.
Intent: CheckAccountBalance
Customer (banking): Can can can you tell me what the last two amounts were? The last two transactions what the amounts were for?
Intent: CheckTransactionHistory
Customer (banking): yes. I'm calling in regards to you know, finding a branch so I can open an account.
Intent: OpenBankingAccount
Customer (banking): I'm gonna transfer money out of my savings account to this new checking account.
Intent: InternalFundsTransfer
Customer (banking): yeah, I received a notice in the mail about something being wrong with my account and I need to figure out what it is what happened how I need to fix it. I I don't know.
Intent: ReportNotice
Customer (banking): OK. I don't think I live anywhere near one.
Intent: FindBranch
Customer (banking): Yeah, I need to check my balance on my checking.
Intent: CheckAccountBalance
Customer (banking): Yes, sir. I wanna update my phone number and I wanna also make sure that I have the correct address on my account. Will that be OK?
Intent: UpdatePhoneNumber
Customer (banking): Hi, I'm calling because I'd like to open an account.
Intent: OpenBankingAccount
Customer (banking): OK and when they say where the branches are, do they tell you whether it's walk up or drive thru, ATMs?
Intent: FindBranch
Customer (banking): That's hilarious. Well. I I'm calling today. I actually I was online. And I was trying to. You know. Figure out the whole situation online and and get setup and everything. And I was having a problem because I don't know if it was your website or my internet service. I didn't notice having an issue earlier when I had tried to search something on Google but but regardless. I was having a problem doing anything online so. I though I'd give you a call. and see if you could help me out. I am trying to open an account.
Intent: OpenBankingAccount
Customer (banking): Oh, those are such bad rates for both of those option. I will like to continue with opening a new account.
Intent: OpenBankingAccount
Customer (banking): Yeah so I checked my credit card account balance and I noticed there were some charges that just did not look familiar. I don't remember making those charges and I just wanted see if there is anything that we could do or you can help me.
Intent: DisputeCharge
Customer (banking): So just a couple of so there has been a couple of charges that I do not remember. Could I just go ahead and get a new card sent out to me and just get this as you know.
Intent: RequestNewCard
Customer (banking): Yes my. My. My debit card's been stolen or lost. I cannot find it. And I was just wondering what what's the procedure from this step moving forward on making sure that no. No fraudulent charges are being done on my card.
Intent: ReportLostStolenCard
Customer (banking): Hi Rose. My name is Kim. I have a question about my account. I see a charge on it that doesn't look right to me. I don't recognize it.
Intent: DisputeCharge
Customer (banking): Yes I also would like to report that I lost my card.
Intent: ReportLostStolenCard
Customer (banking): hi Rose. My name is Kim and I'm calling for help. I just wanted to check my account balance please.
Intent: CheckAccountBalance
Customer (banking): Hello Katie, I guess how you doing? I don't know if I should be calling you first or the police first but my it looks like my card was stolen.
Intent: ReportLostStolenCard
Customer (banking): And also too on top of top of this the other day, I got a letter from Intelligible Bank saying that there's a problem with my account, so I I have like a lot of issues going on right
Intent: ReportNotice
Customer (banking): OK, let me ask you this though by canceling that will you know will that hurt any of my credit, will.
Intent: AskAboutCreditScore
Customer (banking): Hi, Joe. my name is Stephanie. I am calling to just check the balance of my accounts.
Intent: CheckAccountBalance
Customer (banking): Five dollar? OK. is there anyway you can do a transaction for me?
Intent: InternalFundsTransfer
Customer (banking): I wanna close that one out. take the money out of that one and start a whole new account. In Larry's name.
Intent: CloseBankAccount
Customer (banking): yes, hello darling. good evening. I was interested in doing a wire transfer. Can you help me with that today?
Intent: ExternalWireTransfer
Customer (banking): Yeah. I had a question I wanted to ask you. It just kinda slipped my mind now. Oh that's what it was. how does ordering checks work?
Intent: OrderChecks
Customer (banking): Hello. This is Peter Davis. I want to make a money transfer. But all the banks are closed so I don't know what to do now.
Intent: FindATM
Customer (banking): I would like to check the balance in my brand new checking account.
Intent: CheckAccountBalance
Customer (banking): Absolutely! is there a way for me to sign up for for those services?
Intent: SetUpOnlineBanking
Customer (banking): Hi, Jaime. How you doing? I need to get a new account open. I'm already a customer of your bank. actually stepping into adulthood. Adult world. I got my first apartment and it seems I need to get a checking account set up to pay rent, pay my monthly bills. yeah. So, I I need to get a checking account set up and I have a savings account already.
Intent: OpenBankingAccount
Customer (banking): I need to make some transfer between two accounts, mine and my husbands.
Intent: InternalFundsTransfer
Customer (banking): yes. I need to check the my checking account balance.
Intent: CheckAccountBalance
Customer (banking): OK. I got another question for you. does my checking account does it earn any interest?
Intent: CheckAccountInterestRate
Customer (banking): Yes. Somebody while I was at the gas station somebody stole my Intel bank card. I don't know what to do. I think they're going to try to spend money on it.
Intent: ReportLostStolenCard
Customer (banking): How long is going to take to get the card and when I get it am I going to have the same credit card number or it's going to be a different one?
Intent: AskAboutCardArrival
Customer (banking): Yes. I like I just want to update my email address for my account.
Intent: UpdateEmail
Customer (banking): Hi Rose. My name is Kim. I have a question. I am actually looking at a statement I received in the mail and Excuse me. I have a charge on it that I don't recognize. so I'd like to dispute this this charge that I have on the statement.
Intent: DisputeCharge
Customer (banking): and then also I actually need help finding an ATM.
Intent: FindATM
Customer (banking): Oh great OK thank you that's very helpful. So how do I start my set up my checking account how do I get started with that?
Intent: OpenBankingAccount
Customer (banking): Hi this is Bren Johnson I have a a checking account with y'all also savings account but I'm talking calling the savings the checking account. I have lost my debit card. I was I am hiking with my family. We're out in New Mexico. just notice like I had set up with y'all that I'd be out of the home state for a week but I'm hiking in New Mexico and I know it's I lost it, it wouldn't of should've of been stolen I I've been we been camping haven't been around enough people I haven't used it for the gas or anything so yeah I I lost it somewhere out here there there's no way I'm finding it.
Intent: ReportLostStolenCard
Customer (banking): Perfect. Thank you so much. Are you sure that balance is right?
Intent: CheckTransactionHistory
Customer (banking): Well, I I already have a savings account, so I would like to open a checking account.
Intent: OpenBankingAccount
Customer (banking): I will also like to transfer the money from my savings account into my new checking account.
Intent: InternalFundsTransfer
Customer (banking): I I'm doing great. Hey, I wonder if you can help me. I need to update my phone number cuz I missed a call the other day. I have a new phone number.
Intent: UpdatePhoneNumber
Customer (banking): You know what? I I needed to transfer some money some I don't some money from one of my accounts to another one of my accounts in all in Intelligent Bank.
Intent: InternalFundsTransfer
Customer (banking): hi Rose. My name is Kim. I am actually I just moved not too long ago and I have just heard about your bank. About Intellibank. And I was trying to inquire about you know, getting started with you all.
Intent: OpenBankingAccount
Customer (banking): I have a dispute I want to to be helped with because I'm seeing a transaction that has been made through my account which I had no idea or or did authorize it to take place.
Intent: DisputeCharge
Customer (banking): Hi Daisy. I need to find the closest branch location.
Intent: FindBranch
Customer (banking): yeah, but could you also tell me the hours?
Intent: GetBranchHours
Customer (banking): yeah, while I have you on the line could you also check my account balance?
Intent: CheckAccountBalance
Customer (banking): Oh, thank you so much. My husband was actually asking me at exactly if he wanted to use our business account, and just take money out of there and put that in our checking. Can you possibly help me with that this evening?
Intent: InternalFundsTransfer
Customer (banking): ma'am, but before you do that, will there be a charge doing a internal transfer?
Intent: AskAboutTransferFees
Customer (banking): I'd like to update my address I believe when I opened the account I used the word Dogwood Road instead of oh excuse me. I used the word Dogwood Street. instead of Dogwood Road. when I set up my I used the word street instead of road when I set it up.
Intent: UpdateStreetAddress
Customer (banking): the I have another problem I noticed a transaction that I have no clue what it is. I looked at the company. I've it's not it's not anything I purchased.
Intent: DisputeCharge
Customer (banking): And what do I do? Do you send me another new card? Or how does that work?
Intent: RequestNewCard
Customer (banking): Oh That'll be fine. why don't you send me the send me a new card. Could you give me the balance on that card?
Intent: CheckAccountBalance
Customer (banking): the I I think I'm OK. I Could you I I I assume it's self explanatory but I would like to be able to do all of this online. how do I? If you could just walk me through that.
Intent: SetUpOnlineBanking
Customer (banking): Yes, hello Jerry. My name is Evelyn Richards, can you help me find an ATM near me?
Intent: FindATM
Customer (banking): OK, and what are your hours?
Intent: GetBranchHours
Customer (banking): Hey, I just got my credit card stolen, so I need some help right now.
Intent: ReportLostStolenCard
Customer (banking): I'm really just so angry right now. And how long will it take until you send me the new card? Because I really need it with me.
Intent: AskAboutCardArrival
Customer (banking): Hi Rose. My name is Kim and I need some help with you. I am actually out of town. And I need to find a local branch near me.
Intent: FindBranch
Customer (banking): no, I think that's everything. Like I said, I I would have generally gone on line you know to your to your information, you know to find a branch online. Oh you know what I did want to ask you the hours for these locations. could you tell me what the hours are for each please?
Intent: GetBranchHours
Customer (banking): Well I need to get a balance on my checking account.
Intent: CheckAccountBalance
Customer (banking): Actually you know what, I was thinking there is. I have changed my email address and I don't think I gave it to you all.
Intent: UpdateEmail
Customer (banking): yes. This is Dan Thomas. T H O M A S. And I'm looking at my bank statement and I see a charge to my account that I do not recognize.
Intent: DisputeCharge