splevine/dstc11-intent huggingface dataset:
Customer (banking): Yeah. I also. I wanna open up another checking account. This You know, for myself cuz I'm gonna take over some of the bills with this to try to get him back on track with this.
Intent: OpenBankingAccount
Customer (banking): And I have some account at your bank. And what I need to do is to transfer some money from my checking account to my savings account. Can we do that on the phone?
Intent: InternalFundsTransfer
Customer (banking): Hi. Yes, can I get some more information in regards to internal transfers, I believe?
Intent: InternalFundsTransfer
Customer (banking): I'm doing pretty good. I have a question for you. I was looking at my statement that I just received in the mail for the charges for last month and I see something on here that I don't recognize. that I don't recognize the amount or the the company that's charging me, so I'd like to actually dispute that transaction. I was wondering if you could help me with that.
Intent: DisputeCharge
Customer (banking): Oh OK. If we can would you be able to update that or do I need to
Intent: UpdateStreetAddress
Customer (banking): Oh hello, This is Charlene and I was in a bit of a fix because I am a bit far from where I'm used to and I was hoping you could help me locate a nearby branch
Intent: FindBranch
Customer (banking): yeah. I wanted to make a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): Well that's actually why I'm calling cuz I'm having trouble with my phone. And I need to find a branch near me and of course, this is the first time I've ever been out here. And I do not know where any branches are and my phone refuses to give me the information.
Intent: FindBranch
Customer (banking): Yes, a branch. And honestly, I would like to know the ATM information as well if there is one available.
Intent: FindATM
Customer (banking): OK, while I have you, can I also check my accounts since, like I said, I wasn't able to get on my phone to find a location or do anything cuz it's it's not the your website. It's my phone. I can't get a a signal. I don't know what's going on, so I was just wondering if I could check my checking account balance as well.
Intent: CheckAccountBalance
Customer (banking): Yeah, it is. I mean I'm out of town and I'm trying to pull up, you know, an ATM near me, and and whatever else I might need to do and and having it at your fingertips of is of course much easier than calling you guys and and, you know, asking you to do it. But I appreciate you taking care of that, thank you so much.
Intent: FindATM
Customer (banking): Oh, no, that's OK. I yes, there is something else I do want to I wanted to do. I was trying to do it online and as I said, I was having an issue. I saw a charge out there for a service that was not rendered. it was actually for something that was supposed to be scheduled and it was wasn't rendered the person it was a charge from Home Depot and the person never came out to fix my dishwasher. And I called them and they said they were going to reverse the charge and they still haven't and so I want to dispute that through you guys because they are not taking care of removing the charge from my my account.
Intent: DisputeCharge
Customer (banking): yes. Hi Kayleen. My name's Andrea, and I was hoping you could tell me my balance?
Intent: CheckAccountBalance
Customer (banking): Yeah. Actually, I have a question. Would it be possible for me to transfer money over from my savings right now with you?
Intent: InternalFundsTransfer
Customer (banking): my name's Edward Elrick. Just calling in to get some information on some of my accounts.
Intent: CheckAccountBalance
Customer (banking): Yeah I just wanted to check the balance on my account. Not sure how much I have. I need to go to the store get some stuff for my home. we're doing some renovation. I just wanna make sure I have enough before I go there.
Intent: CheckAccountBalance
Customer (banking): is there anything that's pending on that? And do you happen to know what the balance of my savings is as well?
Intent: CheckTransactionHistory
Customer (banking): Oh OK. is there any way you can transfer three thousands from my savings to my checkings? I just wanna make sure I have enough.
Intent: InternalFundsTransfer
Customer (banking): Yes, hello Jerry my name is Eleanor Richards I got a statement in the mail about my gold card I'm not sure what's it's about.
Intent: ReportNotice
Customer (banking): Yes, I'd like to open a new account.
Intent: OpenBankingAccount
Customer (banking): Well, I was actually calling to go ahead update my information. If I could?
Intent: UpdateStreetAddress
Customer (banking): OK great thank you so much. Now could since I have you on the phone could I go ahead and check the the balance of my oh not my savings account, the other one my my debit card account? I'm sorry it's been such a long week.
Intent: CheckAccountBalance
Customer (banking): Yes. I need to find where is a branch near where I live?
Intent: FindBranch
Customer (banking): Yes. And also by the way I also wanna get my interest rate for my savings. Account.
Intent: CheckAccountInterestRate
Customer (banking): well, that's why I'm calling. I wanna change my email. Update my email.
Intent: UpdateEmail
Customer (banking): My wife, she she drove over a nail and and busted a tire, and she ran it flat. now I gotta buy a tire and a wheel, and I just need to see if I've got enough money to do that.
Intent: CheckAccountBalance
Customer (banking): I can't. Well, yeah you can you can give me some info on your savings account. I'm looking for the interest rate, and is there a fee associated with having a savings account?
Intent: CheckAccountInterestRate
Customer (banking): I'd like to transfer I'm sorry transfer my checkings to my savings.
Intent: InternalFundsTransfer
Customer (banking): Well I've got the mobile app. And I'll probably just go ahead and use that because I think I could get directions straight from it. Yeah, I'm new to this new place, anyways. So what about fees? What do they do with those cause I know you when I lived in Alabama we had locations you everywhere and I didn't have to worry about those new fees because I was always using you Intellibank's ATMs but so what what's like the fees like if I if I don't use an Intellibank?
Intent: AskAboutATMFees
Customer (banking): OK let's go ahead I need to check my savings and checking balances.
Intent: CheckAccountBalance
Customer (banking): Yes I want to open up a a a new account.
Intent: OpenBankingAccount
Customer (banking): Oh OK and how soon can I if I wanted to take money out how soon could I do that?
Intent: AskAboutTransferTime
Customer (banking): I was out of town last week on a work trip, and I used my card at a bunch of different places when I came home Monday this week, I was balancing my account into my expense reports and I noticed that there was a charge on my card that I'm pretty sure wasn't me.
Intent: DisputeCharge
Customer (banking): I'm doing pretty well I'm calling today because I would like to open an account with you guys.
Intent: OpenBankingAccount
Customer (banking): Yeah, I needed to make a wire transfer from my savings account to my sisters checkings account.
Intent: ExternalWireTransfer
Customer (banking): OK that's great. anyway I'm calling because I don't recognize something on my on my online account.
Intent: DisputeCharge
Customer (banking): OK, that would be great. And can you go ahead and update my email address?
Intent: UpdateEmail
Customer (banking): Yes, I also would like to report a lost card please.
Intent: ReportLostStolenCard
Customer (banking): Hi there, Rory. I'd like to make a transfer from my savings account to my checking account.
Intent: InternalFundsTransfer
Customer (banking): Yeah, that's correct. now can you let me know the balance of those accounts after the transfer?
Intent: CheckAccountBalance
Customer (banking): All right. That sounds good. do you know how long this'll take?
Intent: AskAboutTransferTime
Customer (banking): yeah, why don't we go ahead and update my email address?
Intent: UpdateEmail
Customer (banking): I need to report a lost credit card.
Intent: ReportLostStolenCard
Customer (banking): yeah. I have a charge to dispute.
Intent: DisputeCharge
Customer (banking): Well, good, good. My name is Evelyn Richards and I need to update my street address, please.
Intent: UpdateStreetAddress
Customer (banking): Yes. I would like to dispute a transaction on my checking account, please.
Intent: DisputeCharge
Customer (banking): Hi Alexis, this is Katrina and I need help with changing my address girl.
Intent: UpdateStreetAddress
Customer (banking): Two zero four six nine six nine. And what's the hours of that branch, please?
Intent: GetBranchHours
Customer (banking): OK, and do they have a drive up there, or is it just the lobby?
Intent: GetBranchInfo
Customer (banking): I would like to open a checking account. But I cannot go in person because I am sick with a cold.
Intent: OpenBankingAccount
Customer (banking): Actually I can do that another day. I want this to be over quicker since it hurts to talk. Can you help me with making a wire transfer? That's more important to me right now.
Intent: ExternalWireTransfer
Customer (banking): Yes. I need help with the with finding the nearest branch to my location.
Intent: FindBranch
Customer (banking): Hello. Good morning. I'm calling to report a missing credit card.
Intent: ReportLostStolenCard
Customer (banking): Yes, I wanted to transfer some money to another person's account.
Intent: ExternalWireTransfer
Customer (banking): No, I were gonna wonder how long will it take for her to receive it?
Intent: AskAboutTransferTime
Customer (banking): Hi, Daisy my names George I don't need. I don't know where any of the branch locations are.
Intent: FindBranch
Customer (banking): you know what just forget I want to close my account.
Intent: CloseBankAccount
Customer (banking): I'd like to transfer it, please.
Intent: ExternalWireTransfer
Customer (banking): Yes Jerry my name is Evelyn Richards. Can you update my email?
Intent: UpdateEmail
Customer (banking): Yes I got a notice in the mail about my account there was some problem with that and I wanted to see if you could tell me what this is about.
Intent: GetAccountInfo
Customer (banking): What? I've never been to Mexico City. So I am definitely disputing that.
Intent: DisputeCharge
Customer (banking): yes. My name is Ben Kendall. K E N D A L. And I need to find the nearest branch.
Intent: FindBranch
Customer (banking): Hi. Yes, I'm calling to see if you guys can assist me with trying to find the nearest branch near me?
Intent: FindBranch
Customer (banking): Thank you. Oh I forgot something too. Do you guys do can I deposit my checks there too?
Intent: GetBranchInfo
Customer (banking): Well I went out drinking and had a blast. I met a few friends for drinks things got out of hand and I lost my wallet.
Intent: ReportLostStolenCard
Customer (banking): Oh thank you and I need to pick a bank and open a new bank account.
Intent: OpenBankingAccount
Customer (banking): Oh OK I just picked up the first phone that it came up on Google. Where are you exactly located so I can see like
Intent: FindBranch
Customer (banking): OK well before I come up, can you please tell me do you guys charge any fees for transferring money between different banks cuz I have to close my bank account from my old state.
Intent: AskAboutTransferFees
Customer (banking): OK. Well that sounds good. All right. what are your hours?
Intent: GetBranchHours
Customer (banking): Well yeah. Sunday obviously. I'm in Provo. I figured that out. I'm learning. what about your ATM is it twenty-four seven?
Intent: GetBranchHours
Customer (banking): I would like to have some help, on making a wire transfer. Can we do that on here?
Intent: ExternalWireTransfer
Customer (banking): OK actually can you and I do a wire transfer from my account to my sister's checking account? just here on the phone.
Intent: ExternalWireTransfer
Customer (banking): hi Rose. My name is Kim. I have some I have a question. I need some help, please. I am trying to I have. I just saw a overdraft it looks like that my checking account is about to have online. I was on there just trying to check my balance and it looks like a charge came through and has me a couple of dollars in the red. So I wanted to take some money from my savings and cover that, and I was wondering if you could help me with that.
Intent: InternalFundsTransfer
Customer (banking): let, let, let alone not only the bank, an ATM, to get some money out. And I don't wanna use any other ATMs, because there's fees and, I mean, it's not worth it. On top of it I'm spending gas. So I don't know. I'm just thinking what to do if, if I should just I think I'm gonna close this account.
Intent: CloseBankAccount
Customer (banking): Yeah it's, it's correct. Just before you, you, you make make anything on my checking account I need to move all my funds to my savings account. My wife doesn't know I'm doing this yet. I'm just frustrated. I wanna keep that one open, at least until she decides what to do with the money. I'm pretty sure she's not gonna be very happy with me closing the account.
Intent: InternalFundsTransfer
Customer (banking): OK. And how's the fees looking for these machines?
Intent: AskAboutATMFees
Customer (banking): Well, I want to do internal transfer. I would like to move money from my savings account back into my checking account. Can you help me with that this evening?
Intent: InternalFundsTransfer
Customer (banking): Oh well that's wonderful, thank you so much for doing that. I did have one more question. I did give you my address could you possibly tell me the nearest local branch from my home?
Intent: FindBranch
Customer (banking): Hi. Yes. I need to dispute a transaction please.
Intent: DisputeCharge
Customer (banking): While I have you I'd like to do a wire transfer please.
Intent: ExternalWireTransfer
Customer (banking): Well I I I'm I I have a new phone number. So specifically I have I I know I have to change the phone number.
Intent: UpdatePhoneNumber
Customer (banking): Well I'd need to I was wondering if I could check the the balance in my savings account.
Intent: CheckAccountBalance
Customer (banking): Well can I go ahead and transfer some of the money from my savings into my into my checking account?
Intent: InternalFundsTransfer
Customer (banking): Hi Rose. this is Kim. I have a question. I am looking at my My statement that I just received recently in the mail. And there's a charge on here that I don't recognize and I was calling to question it.
Intent: DisputeCharge
Customer (banking): Hi, I'm Latoya. I'm calling because I lost my card.
Intent: ReportLostStolenCard
Customer (banking): Yes. Hi. I would like to update my phone. My son broke my iPhone and I had to get it replaced. oh man, what a day. Can you help me?
Intent: UpdatePhoneNumber
Customer (banking): Well anyways I was hoping you can. I need to update my street address on my savings account.
Intent: UpdateStreetAddress
Customer (banking): no but while I have you on the line could you check my balance for me please?
Intent: CheckAccountBalance
Customer (banking): yes my name is Paul Butler B U T L E R and my son he went to Las Vegas on vacation and he lost all his money and I need to try to get him some money I guess. what is the daily withdrawal limit on an ATM?
Intent: GetWithdrawalLimit
Customer (banking): Oh, OK that's not gone be enough. well how am I gonna get him some money? can I, can I do a a wire, one of those wire thingies?
Intent: ExternalWireTransfer
Customer (banking): . Yeah, my name is Joe Spring. I need to update some information on my account. Can you help me with that today? I've been so busy outside in this nice weather today. How's the weather there?
Intent: UpdateStreetAddress
Customer (banking): Oh, right. Yeah, sorry. I was in the middle of just chit chatting. It's so loud in here. It. Would. Is there a nearby branch?
Intent: FindBranch
Customer (banking): Yes, just just put it into the new account we're gonna to open.
Intent: InternalFundsTransfer
Customer (banking): Well, I can't think of anything. Oh, wait. When will I get my debit card?
Intent: AskAboutCardArrival
Customer (banking): Yes so I got a letter in the mail and I don't really understand what it's telling me. It's saying something about a closed location.
Intent: ReportNotice
Customer (banking): well Rose I'm calling because I am trying to check the balance of my account. I had tried to check this information online and was having an issue and I've had several things hit up against my account over the past several days and I I really I I need I need to know the balance and like I said trying to go online hasn't been successful. So I was hoping that you'd be able to help me out.
Intent: CheckAccountBalance
Customer (banking): Oh OK great. I actually would like to since that balance it it actually is a little bit more than I thought. I'd like to transfer five hundred dollars over to my savings account. do you think you could help me with that?
Intent: InternalFundsTransfer
Customer (banking): my name is Liam Payton. P A Y T O N and I see a funny looking charge on my checking account. Some sort of transaction that went through that that I don't know anything about.
Intent: DisputeCharge
Customer (banking): yeah, I would and I also need to find an ATM around close to me.
Intent: FindATM
Customer (banking): Oh how wonderful. Well, in that case. I I want to open an account with Interbank.
Intent: OpenBankingAccount
Customer (banking): OK great and while I have you can I check my account balance with you, please?
Intent: CheckAccountBalance
Customer (banking): actually I found a better bank that's gonna give me a a higher interest on my money, and so I just wanted to just close out this account and just transfer my remaining balance which is fifty dollars to my new bank.
Intent: ExternalWireTransfer
Customer (banking): Yes, hello Gerry. my name is Evelyn Richards and I would like to dispute a wire transaction I made today.
Intent: DisputeCharge
Customer (banking): Yes. And I'd also like to do another wire transaction to the right account.
Intent: ExternalWireTransfer
Customer (banking): That's great, good to hear a real person around here. I need to just make I need to make an internal transfer.
Intent: InternalFundsTransfer
Customer (banking): Well I got my account statement and I don't recognize the transaction.
Intent: DisputeCharge
Customer (banking): Yes Gerry. My name is Evelyn Richards and I'd like to report that my card was stolen.
Intent: ReportLostStolenCard
Customer (banking): My cell phone number is four seven eight three six one eight zero three one and would be OK to go ahead and update my home phone number? It changed.
Intent: UpdatePhoneNumber
Customer (banking): And can you tell me the balance in my savings account?
Intent: CheckAccountBalance
Customer (banking): Is that a busy one or is that all kind of offices out the way.
Intent: GetBranchInfo
Customer (banking): yes can you give me my credit card balance cuz I I would like to do some shopping today since the weather is nice.
Intent: CheckAccountBalance
Customer (banking): OK. at the branch, do they can you deposit cash through the ATM there?
Intent: AskAboutCashDeposits
Customer (banking): yes Kimberly, I would like to open up that account that I called about earlier today. I believe that I spoke to you.
Intent: OpenBankingAccount
Customer (banking): yes. I would like to dispute a transaction please.
Intent: DisputeCharge
Customer (banking): Yes, actually there is. I need to make a transfer from my savings into my wife's checking account please.
Intent: InternalFundsTransfer
Customer (banking): So far. Listen, I called and spoke with Natalie earlier about opening a new account, but didn't have all the information available. Is she available, ma'am? Or can you help me?
Intent: OpenBankingAccount
Customer (banking): yes, I was looking at my bank statement, and I see a charge on here that I do not understand.
Intent: DisputeCharge
Customer (banking): I like to transfer money from my checking account to savings. My new savings. My new savings account.
Intent: InternalFundsTransfer
Customer (banking): The what could you just verify now? Can you give me the new balance on the checking account?
Intent: CheckAccountBalance
Customer (banking): That's awesome. Well, my name is Kim and I was calling actually to try to get some help locating an ATM near me.
Intent: FindATM
Customer (banking): I see. And is there. so is that? Is it just a standalone ATM or is there a branch there with it? Cuz I do need to to go into into the bank this this coming week actually.
Intent: FindBranch
Customer (banking): OK. And I I I'm assuming thbye bye. Are they? What are their hours? Are they probably like just Monday through Monday through Friday?
Intent: GetBranchHours
Customer (banking): OK. Well, thank you so much. I really appreciate it. while I have you to check my my account balance?
Intent: CheckAccountBalance
Customer (banking): I did wanna ask you for the for the ATM what is the daily withdrawal limit?
Intent: GetWithdrawalLimit
Customer (banking): OK. I moved and I don't know what address you have me under, but I have a new address. And I think it's under my old address. I don't know what you have.
Intent: UpdateStreetAddress
Customer (banking): And I need the nearest branches you have. I need the nearest one to that new address.
Intent: FindBranch
Customer (banking): yes, I have an account with you guys and I haven't used it in a long time, and it's accruing a bunch of interest, and I just wanna find a way to either close it out or or do something with it. Can you help me?
Intent: CloseBankAccount
Customer (banking): I've got a checking account and I've got a question about my savings account. It. It. It doesn't draw very much interest, I don't think. I don't what the interest rate is. Do you know what it is?
Intent: CheckAccountInterestRate
Customer (banking): Hi, I needed help with my to find out my account balances.
Intent: CheckAccountBalance
Customer (banking): Yeah. I need to wire some money.
Intent: ExternalWireTransfer
Customer (banking): Hi Ashley, I'm calling because I need to update some of my personal information.
Intent: UpdateStreetAddress
Customer (banking): And I'm calling because I noticed there was a charge to my account from a Herrs magazine company? I don't even read magazines.
Intent: DisputeCharge
Customer (banking): yeah, I'm trying to make a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): Yeah, actually how much do I have in my regular checking?
Intent: CheckAccountBalance
Customer (banking): Eh not too bad I guess. So I need you I need to change my my email information I do believe. Can you now. What do you need from me dear?
Intent: UpdateEmail
Customer (banking): Yeah probably better do that. Make sure that they're all all up to date. See who all I have on this account too please?
Intent: GetAccountInfo
Customer (banking): Hi, my name's Laura and I just moved and so I'm trying to change financial institutions and so I'm looking at opening a checking account. But I have some questions about other products.
Intent: OpenBankingAccount
Customer (banking): I think I'm interested in the travel card.
Intent: OpenCreditCard
Customer (banking): yes, I have a paper and pen ready. Could I get the address of the of the bank so that I can come in?
Intent: FindBranch
Customer (banking): mhm can you tell me what's the closest of your ATMs machines next closer to that that little store there that
Intent: FindATM
Customer (banking): Huh. Now how. I don't have access to to that kind of thing online. Can we talk about how to make that happen?
Intent: SetUpOnlineBanking
Customer (banking): Yeah I'm trying to send some money to my son through a wire transfer, can yo help me with that?
Intent: ExternalWireTransfer
Customer (banking): All right, wonderful. Can you also transfer some money from that credit card debit card that we are canceling to my other one that I have with my wife? That way, I won't miss out on the funds.
Intent: InternalFundsTransfer
Customer (banking): Oh, thank you. It's been. It's been very nice. Anyway, I already received on my new address a letter from you guys that there's a problem with my checking account. Can you tell me what's going on?
Intent: ReportNotice
Customer (banking): Actually, since you're on the phone, I thought about it and I'm gonna need to open a savings account Can we please do that?
Intent: OpenBankingAccount
Customer (banking): Hi, my name is Sarah Smart and I'm calling to get the account balance on my checking account.
Intent: CheckAccountBalance
Customer (banking): Could you check my savings account balance too, please?
Intent: CheckAccountBalance
Customer (banking): Wow, that's quite a bit lower than I expected. Wonder can you check when the last withdrawal was?
Intent: CheckTransactionHistory
Customer (banking): Hello, I just moved and I thought there was a branch nearby but it's a different bank. Trying to locate an Intellibank close to my new home.
Intent: FindBranch
Customer (banking): Yes, I was calling in. I wanted to close one of my savings accounts, please.
Intent: CloseBankAccount
Customer (banking): yes, it's my savings account. Three five seven two five seven nine four seven dash one. And can you go ahead and tell me my my balance on my savings and also my checking, please?
Intent: CheckAccountBalance
Customer (banking): Oh, perfect . Can you gimme the the the balance on my credit account?
Intent: CheckAccountBalance
Customer (banking): We're gonna need to update that as well.
Intent: UpdateStreetAddress
Customer (banking): yeah so I guess if you can get me, you know, a direction to go to get started with that?
Intent: SetUpOnlineBanking
Customer (banking): Hi, yes, I've been trying to get in touch with you guys since this morning because I lost my card.
Intent: ReportLostStolenCard
Customer (banking): OK, and can you tell me what's the last transaction that came from the card?
Intent: CheckTransactionHistory
Customer (banking): Yes, this is Jennifer Johnson I need to update my address, please.
Intent: UpdateStreetAddress
Customer (banking): Yes. I'd like to have a transaction looked at. I think it might be fraud.
Intent: DisputeCharge
Customer (banking): yes. Actually, like I think I'd like to transfer the rest of those funds from that account to my bank account that I have at Unity Bank. If that's possible?
Intent: ExternalWireTransfer
Customer (banking): That is wonderful. That is way to look on the positive side of that. Well Rose, I'm calling. Excuse me, sorry about that. I'm calling today because I had just logged online to my to my bank account and I noticed something on my statement that I didn't recognize.
Intent: DisputeCharge
Customer (banking): My name is Anastasia Hoffman and I need to check my account balance, please.
Intent: CheckAccountBalance
Customer (banking): Well, I wanna setup the dispute but I also want to setup a dispute with my son.
Intent: DisputeCharge
Customer (banking): yes, I need to dispute a transaction.
Intent: DisputeCharge
Customer (banking): I'd like to open up a new account I wanna I'm trying to separate some funds and a new checking account
Intent: OpenBankingAccount
Customer (banking): Could you please before we we do that could could you give me the balance of my current checking account.
Intent: CheckAccountBalance
Customer (banking): OK, yeah I'd like to transfer five hundred dollars into the new checking account.
Intent: InternalFundsTransfer
Customer (banking): Hi. Yeah. I I unfortunately need to change my address.
Intent: UpdateStreetAddress
Customer (banking): Hi. This is Laura Winters and I'd like to open a banking account.
Intent: OpenBankingAccount
Customer (banking): yes. I can probably do that. Do you have any branches in the southeast part of town?
Intent: FindBranch
Customer (banking): Yes, I was calling in. I wondered a couple things but first, I just wanna make a transfer from my savings account over to my my loan account.
Intent: InternalFundsTransfer
Customer (banking): Yes. actually, I want to dispute some charges.
Intent: DisputeCharge
Customer (banking): Hi Christy. I'm on a business trip out of town and I was trying to find a branch near me.
Intent: FindBranch
Customer (banking): I do, but need to make a cash deposit. Can I do that at at an ATM?
Intent: AskAboutCashDeposits
Customer (banking): Yeah but what are the opening hours there?
Intent: GetBranchHours
Customer (banking): OK. And then I have another question. I wanna have a traveler's card.
Intent: OpenCreditCard
Customer (banking): No. I would just like to close the account, please.
Intent: CloseBankAccount
Customer (banking): Yes. I believe that it has been hacked. I keep getting random withdrawals. I would like to take the money from that account and put it in a different account, please.
Intent: InternalFundsTransfer
Customer (banking): Yes. Yes, there is one more thing I would like you to do for me I would like to know how much money is, you transferred from my savings?
Intent: CheckAccountBalance
Customer (banking): Yeah. I need to report my card. Lost or stolen.
Intent: ReportLostStolenCard
Customer (banking): Sorry. I forgot to also ask you. Tiffany, right? Can you check my balance as well?
Intent: CheckAccountBalance
Customer (banking): Yeah, I'd like to open up a bank account.
Intent: OpenBankingAccount
Customer (banking): OK, where's your nearest branch so when I get my ID , I can come in?
Intent: FindBranch
Customer (banking): All right. I know where that is. How late are you guys open till?
Intent: GetBranchHours
Customer (banking): Hi Ashley I'm calling because I'd like to open an account.
Intent: OpenBankingAccount
Customer (banking): deposit it in my account. I was just wondering if you could help me find a actual branch that I could go into.
Intent: FindBranch
Customer (banking): well yeah. Can you go ahead and just tell me what my balance is on my checking account?
Intent: CheckAccountBalance
Customer (banking): Hi. Yes, ma'am. I'm calling because I'd like to open an account.
Intent: OpenBankingAccount
Customer (banking): Good day sir. My name is Richard Branson. I'm a customer of Intellibank. I will like to do a few transactions and also close my account. Can you help me with that?
Intent: CloseBankAccount
Customer (banking): I will like to close my account and transfer the remaining funds to a Wells Fargo account.
Intent: ExternalWireTransfer
Customer (banking): I got this notice in the mail regarding a rate increase.
Intent: ReportNotice
Customer (banking): Yes. I need to make an an internal transfer today between accounts.
Intent: InternalFundsTransfer
Customer (banking): So I received a letter in the mail from Intellibank and it was thanking me for opening a business account. But I didn't open a business account, so I don't really know what's going on.
Intent: ReportNotice
Customer (banking): Yeah. That is not mine. How do I dispute that? What do I do? I mean that's not my transaction.
Intent: DisputeCharge
Customer (banking): Yes, I would like to open an account today.
Intent: OpenBankingAccount
Customer (banking): Yes hey Jerry my name is Evelyn Richards. I'm out of town and I need to get some quick cash.
Intent: FindATM
Customer (banking): OK OK. And by the way what's can you also tell me my checking account balance?
Intent: CheckAccountBalance
Customer (banking): Yeah. I need to order another debit card.
Intent: RequestNewCard
Customer (banking): So I think I might have lost it or like left it in the ATM somewhere. I'm not really sure but I just can't find it.
Intent: ReportLostStolenCard
Customer (banking): So I'm not sure. Can you. Can you tell me where I can find one of those?
Intent: FindATM
Customer (banking): Yeah that'd be fine. Does it. Does it charge or anything to make an ATM withdrawal?
Intent: AskAboutATMFees
Customer (banking): hey Michael, I'm calling I can't find my credit card.
Intent: ReportLostStolenCard
Customer (banking): OK well like I said, I'm a carpenter. And so I've got I've got my personal account and then I got my business account and usually I make my business expenses all out of the business account. My personal expenses I keep separate for tax purposes and and what have you, but I'm involved in this real big job that I haven't got paid on yet. But I'm gonna be paid on it real soon. And so I guess what I am trying to say is I need to kind of loan myself or loan the business some money temporarily cuz I got I got payroll coming up and I got some real good workers for me. I don't know if you ever worked, you know this type of construction but they work hard and they need to get paid on time and so, so what I'm gonna do since the business account is running short, is I wanna loan myself some money, or am loan the business some money. And so, that's that's why I'm saying this I try need to try to get twenty-five hundred dollars out of my personal account and into my business account is basically what I I'm kind of a personal loan is what I'm saying, or a business loan from from my personal account.
Intent: InternalFundsTransfer
Customer (banking): my debit card was stolen and I'm not sure what I need to do.
Intent: ReportLostStolenCard
Customer (banking): OK and will I get my money back from that transaction for the airline ticket?
Intent: DisputeCharge
Customer (banking): yes. I also need to replace a debit card that I lost, but it's for another account.
Intent: RequestNewCard
Customer (banking): yeah, yeah, actually, while I've got you on the phone. Could I go ahead and check the balance of my my, my, my, not my savings account, the other one, my debit account?
Intent: CheckAccountBalance
Customer (banking): Also I need to check my balance of my checking account, please?
Intent: CheckAccountBalance
Customer (banking): Can you give me the hours of the branch?
Intent: GetBranchHours
Customer (banking): yeah, I'm trying to do a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): Hi. I'm calling to transfer money to my mortgage company.
Intent: ExternalWireTransfer
Customer (banking): Oh wow, oh my God. I really wanted to to deposit a check online through my phone I live out in the desert area so it's like hard for me to get to the bank. The closest bank is like literally far out. but anyway, I'm gonna give you my ZIP code. Hopefully you find something. the ZIP code is one zero sixteen one nine zero sixteen, sorry about that.
Intent: FindBranch
Customer (banking): Thank you, thank you. I need to make a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): OK. Are there any fees associated with this transfer?
Intent: AskAboutTransferFees
Customer (banking): OK. That sounds good. One last thing I need to do before I get off the phone with you is I need to change my my street address.
Intent: UpdateStreetAddress
Customer (banking): yes yes I'm calling today because I want to dispute a transaction please.
Intent: DisputeCharge
Customer (banking): yes ma'am. I have an account with you guys and I just received notice from my brother-in-law that he needs some help financially and he needs some money deposited in his into his account within two business days. What's the best way to go about this?
Intent: ExternalWireTransfer
Customer (banking): Oh OK yeah. I'll head in there. What are your hours?
Intent: GetBranchHours
Customer (banking): hi. I need to send some money to my mother.
Intent: ExternalWireTransfer
Customer (banking): does the first one have an ATM?
Intent: GetBranchInfo
Customer (banking): OK but the ATMs available twenty-four hours sir?
Intent: GetBranchHours
Customer (banking): I have been trying to get my bank to cancel my membership for the longest time and every time that they say that they are going to close it, they never do, and I am charged again. And the money is never reimbursed. And I've been dealing with this problem for a really long time. so I have no idea how to go about getting this handled.
Intent: DisputeCharge
Customer (banking): am I going to be able to file a dispute for the charges charges that the gym has put on my account after I asked for them to cancel my membership?
Intent: DisputeCharge
Customer (banking): This is Laura Winters and I would like to open an account for my grandson.
Intent: OpenBankingAccount
Customer (banking): Can you give me a checking. My checking account balance also?
Intent: CheckAccountBalance
Customer (banking): Rose I need your help please. I am trying to find a a bank near me. A branch nearest me, and I am trying to pull up the street location. I'm so sorry I'm on vacation and I don't exactly know the street address where I am.
Intent: FindBranch
Customer (banking): no that's OK I think I'll put those two in my Google Maps. And see which one is closer, and head that way. I also was wondering if you could help me I was looking to transfer some money from my account to my friends account.
Intent: ExternalWireTransfer
Customer (banking): no, but I do need to transfer some money out of my savings into my checking. I had a little unexpected expense.
Intent: InternalFundsTransfer
Customer (banking): Yes, yes as a matter of fact, you know I have been looking at thinking of maybe opening up a new account, another savings account, for my grandchildren.
Intent: OpenBankingAccount
Customer (banking): Yeah, hello there. I would like to see if I could do an internal transfer with you today.
Intent: InternalFundsTransfer
Customer (banking): Oh wonderful wonderful wonderful. How long will that take to post? Will I have to wait or day or will I have to wait twenty-four hours? How does that work? I'm kinda confused on that. It's my first time doing an internal transfer over the phone.
Intent: AskAboutTransferTime
Customer (banking): Yeah. It's I'm disputing a charge on my savings account.
Intent: DisputeCharge
Customer (banking): Yes I need to check and see if I have enough funds in my account to cover a payment.
Intent: CheckAccountBalance
Customer (banking): OK yeah I don't have enough money. how much is in my savings account please?
Intent: CheckAccountBalance
Customer (banking): Oh my goodness. I didn't know you were open that late. OK yes I'd like a late branch.
Intent: FindBranch
Customer (banking): OK, all right. Can you do me one more favor real quick? Could you possibly provide me with a phone number for them so that I could contact them just to ask a couple questions before I headed in?
Intent: GetBranchInfo
Customer (banking): Yeah, I don't know. We got disconnected or something. Hey, you got an answer to that thing I asked you earlier about where the ATM was located?
Intent: FindATM
Customer (banking): I hope it's not too late but my account was frozen at Wells Wells Fargo and so I guess I need a new bank.
Intent: OpenBankingAccount
Customer (banking): Hi Robert. My name is Jessica Brown. I would like to make a wire transfer.
Intent: ExternalWireTransfer
Customer (banking): Yeah, you can can you tell me which is the balance of my savings account?
Intent: CheckAccountBalance
Customer (finance): Oh shoot, that would be even better than just calling it in. How bout we do that instead of what I was gonna do which was I was just gonna have you send over the usual payment but if you can just do an automatic payment that would be even better.
Intent: SetAutoPayment
Customer (finance): Hi well first off I'd like to check my available balance that I have on my on my cards.
Intent: CheckAccountBalance
Customer (finance): What type of forms do I need in order to possibly apply for that?
Intent: GetLoanInfo
Customer (finance): Hi I was you know driving my car in traffic down Wilshire as I usually do and I just had this like random thought like oh when was the last time I paid off my car loan. yeah so I I guess I heard like you know friends of friends who use this bank told me that you guys just rolled out a new feature that's like I think they said it was like automatic payments for the car loan.
Intent: SetAutoPayment
Customer (finance): Well, honestly Linda, I am pretty upset and this has kinda been building up over the last few God, probably about the last year but I've been extremely patient I have a wealth management account with you, for my company and when I opened this, the way or the way everything was explained to me I should I believe I should have had a much higher return than what than what I have had. So, I've decided to go a different direction and use a different investment firm to see if they can actually do their job like I thought you guys would and obviously haven't.
Intent: CloseAccount
Customer (finance): Hey Roger I am calling to get a quick liquidity ratio.
Intent: AskLiquidityRatio
Customer (finance): So all right. So I I wanted to get a little information. I'm not sure how to go about this. I I was figuring that you'd probably well you or or the bank would be able to help me to figure out looking to figure out the debt to income ratio for this quarter actually.
Intent: GetDebtIncomeRatio
Customer (finance): Right, so I'm wanting to expand the, the properties that my company holds so that we could do more business in different areas. I was wondering if you could help me with the process either getting qualified or the entire application process. Whatever it is that you do.
Intent: ApplyLoan
Customer (finance): Yes so I'm trying to find out where the consumer price index is.
Intent: AskConsumerPriceIndex
Customer (finance): Yes, I have a Business Platinum credit card account, and I would like to add get a new card.
Intent: RequestNewCard
Customer (finance): One zero six two and instead of getting a new card, well I need a new card, but I need to add a new user to that card account also.
Intent: AddUserToAccount
Customer (finance): Can you, can you tell me the interest rate on that card?
Intent: GetCreditCardInfo
Customer (finance): All right well what's the balance on that one then? The the checking account.
Intent: CheckAccountBalance
Customer (finance): Yeah well right now I feel like it'd be a good idea that we transfer one one hundred and seventeen thousand to the savings account, because the way it look on the business side, and what the flow everything's going I'm still in good shape. Even with that balance left in checking.
Intent: MakeTransfer
Customer (finance): Yes I appreciate that and I'd like to find out, what is the balance in that in that complete account?
Intent: CheckAccountBalance
Customer (finance): I'm doing good I'm doing good. so I am a I'm I'm a new business owner. It's just over a year now. knock on wood things are going pretty good. And I wanted to know if Intellibank has you know either yourself or somebody I can talk to about like like investments. I I wanted to you know start taking my money and put it in multiple different things. Because you know you're supposed to have multiple streams of income. And I don't wanna just depend on my business to be working for me. I want my money to work for me in in ways possibly as well.
Intent: ScheduleAppointment
Customer (finance): no I don't I'm not interested in opening the card right now I just wanna know more information about it. could you send me that information in an email?
Intent: RequestEmail
Customer (finance): Renee, we are looking to expand our, our space here. And I was wanting to look into a an S P A seven A loan.
Intent: ApplyLoan
Customer (finance): Yes I'm wanting to buy a property so I need to see about a loan.
Intent: ApplyLoan
Customer (finance): Hello. My name is Charlene. And I've been making a couple of transfers, but I find it's really hard because I keep forgetting my PIN from time to time and I don't know how I can resolve that issue.
Intent: ChangePin
Customer (finance): I guess it. What's in the business account? If we could check that?
Intent: CheckAccountBalance
Customer (finance): Hi, I'm hoping you can help me with this because I called earlier and I think when I got my account balance earlier it was wrong I just wanted to call back and make absolute sure that you guys have the right balance.
Intent: CheckAccountBalance
Customer (finance): Alright. and the last person that I talked to said that I could also get this information online. is that true?
Intent: OnlineBankingInfo
Customer (finance): Great! I would like to schedule an appointment with a tax specialist. I'm being audited.
Intent: ScheduleAppointment
Customer (finance): so I will need to know the options as a small business owner what my options are for a corporate credit card.
Intent: GetCreditCardInfo
Customer (finance): Well, ideally I I think I would like to apply for all of the credit cards.
Intent: ApplyCreditCard
Customer (finance): Hi daisy, my business just relocated we have we're downsizing right now. So we had to move to an office space that was more affordable more economical you know? so I'd like to change a piece of personal information on my account.
Intent: UpdateStreetAddress
Customer (finance): OK, and can I update personal information on your guy's online website?
Intent: OnlineBankingInfo
Customer (finance): yes. So, my accountant is asking me for a debt income ratio, is that something that you can help me with?
Intent: GetDebtIncomeRatio
Customer (finance): Yeah. I have a loan with you guys. And the main reason I'm calling is because I wanted to check on the balance. I I know what it says on the system online but I've been making payments this whole time and it just doesn't compute to me. So I thought I'd give you guys a call. See what you've got on your end.
Intent: CheckLoanBalance
Customer (finance): that's sweet. I live in a pretty industrialized area region myself, so. So I don't really know much about Fall, change of leaves, anything like that, but I do know I need some information about my debt to income ratio, which is why I'm calling tonight.
Intent: GetDebtIncomeRatio
Customer (finance): Hey, what's going on man? How you doing? My name is Alex Felix and I'm calling in regards to paying off my credit card, my business credit card, and yeah man. I called earlier tried to get it done. Nobody responded back so you know thanks for picking up and everything being in business sometimes can be just a headache, you know what I'm saying? So try to be right and you know you know. Get all the expenses and do everything for everyone, but man, just I'm out here man. I'm like oh no, I gotta pay my stuff off. Gotta make sure I'm good before I help everybody else all the time. So, yeah
Intent: MakeCreditCardPayment
Customer (finance): Yeah. Yeah. Autopay that would be cool.
Intent: SetAutoPayment
Customer (finance): I like one I gotta I need to get a a loan. Wanna do like the S SPA loan. S five oh four, I believe. SBA five oh four loan.
Intent: ApplyLoan
Customer (finance): Yeah, I wanna. I wanna get a a custom. I wanna get like a a cashback credit card. You guys have like a Signature Advantage Cashback Card I think, right?
Intent: ApplyCreditCard
Customer (finance): Intellibank Dolly I am wanting to do some configuration with my company's debt to income ratio because there was a loan product I was reading about and we'll get to that but I wanted to see what my company's cash flow situation
Intent: GetDebtIncomeRatio
Customer (finance): Well you know yeah I was thinking about the SBA five oh four loan and now that you mention that it might be good to get a rate locked in
Intent: ApplyLoan
Customer (finance): So we are purchasing a second location so what I've been doing is I've been doing some research and it's kind of come down between the SBA seven A and the SBA five oh four loan options. but if you could tell me about them like I'm thinking maybe the SBA seven A loan might be one to one to go with but if you could maybe explain it to me, that's kind of where I'm at now.
Intent: GetLoanInfo
Customer (finance): OK then. Let's scratch the seven A. Let's move forward with the SBA five oh four then OK?
Intent: ApplyLoan
Customer (finance): Yes and and I also wanna speak to someone about that and also the yellow card.
Intent: ScheduleAppointment
Customer (finance): Yeah I wanna know given the amount that I have and I'm trying to to to increase the sales and the reach of my business. So I need to I don't have the available money in my account to to make any adjustments or or repairs to to my store at the moment and I was hoping that Intellibank would be able to find a way to to assist my business.
Intent: ApplyLoan
Customer (finance): OK. OK. Can you tell me about that?
Intent: GetLoanInfo
Customer (finance): Yeah. Yeah I think I think that would be an appropriate course of action. Let's go ahead with. You said that was a secured loan?
Intent: ApplyLoan
Customer (finance): hi. I I'd like to apply for a loan. A business loan.
Intent: ApplyLoan