spkc83/retail-bank-router-training-data huggingface dataset:
Previous message: I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me
Customer query: Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.
Intent: Refund_not_showing_up
Previous message: I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me
Customer query: Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?
Intent: Refund_not_showing_up
Previous message: I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?
Customer query: I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?
Intent: Refund_not_showing_up
Previous message: I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?
Customer query: Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.
Intent: balance_not_updated_after_bank_transfer
Previous message: There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?
Customer query: I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back?
Intent: card_payment_not_recognised
Previous message: I have a confusing payment appear on my statement and I don't recognise it!
Customer query: I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back.
Intent: card_payment_not_recognised
Previous message: Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?
Customer query: How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.
Intent: cash_withdrawal_charge
Previous message: hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.
Customer query: There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not?
Intent: direct_debit_payment_not_recognised
Previous message: There was a direct debit from my account and I didn't authorise it
Customer query: I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain?
Intent: direct_debit_payment_not_recognised
Previous message: There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou
Customer query: after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge?
Intent: direct_debit_payment_not_recognised
Previous message: Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.
Customer query: So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?
Intent: failed_transfer
Previous message: Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?
Customer query: Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.
Intent: failed_transfer
Previous message: Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.
Customer query: Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?
Intent: failed_transfer
Previous message: This morning, I tried to send money to my friends several times but each time the transfer fails.  Why does it keep failing?  The transfer gets rejected but I do not know what is causing it to be rejected.
Customer query: I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer.
Intent: failed_transfer
Previous message: Hi, I'm buying my son Bertie a starter home in London.  I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error.  What is going on?  If I wait any longer the house prices might rise, can you look in to it please?
Customer query: I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?
Intent: failed_transfer
Previous message: I withdrew cash but it still shows as pending?
Customer query: Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?
Intent: pending_cash_withdrawal
Previous message: Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?
Customer query: So much time has gone by, the pending status shouldn't still be there shouldn't it?
Intent: pending_cash_withdrawal
Previous message: I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.
Customer query: My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?
Intent: pending_cash_withdrawal
Previous message: Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?
Customer query: Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.
Intent: pending_cash_withdrawal
Previous message: Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.
Customer query: How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet
Intent: pending_transfer
Previous message: It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?
Customer query: Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?
Intent: pending_transfer
Previous message: It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.
Customer query: Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.
Intent: request_refund
Previous message: Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.
Customer query: I need to have an item refunded.
Intent: request_refund
Previous message: I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you  please fix this for me quickly?
Customer query: The seller just told me he didn't get paid. After reviewing my account it did subtract the balance but now it has added it back to my account. I need you to please take care of this promptly.
Intent: reverted_card_payment?
Previous message: I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?
Customer query: I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?
Intent: reverted_card_payment?
Previous message: I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.
Customer query: I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??
Intent: top_up_reverted
Previous message: I'm really concerned because I only made one transaction, but it's appearing multiple times.
Customer query: Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?
Intent: transaction_charged_twice
Previous message: Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?
Customer query: Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.
Intent: transaction_charged_twice
Previous message: I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.
Customer query: I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?
Intent: transaction_charged_twice
Previous message: It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.
Customer query: Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this?
Intent: transaction_charged_twice
Previous message: Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
Customer query: In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?
Intent: transaction_charged_twice
Previous message: In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?
Customer query: Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
Intent: transaction_charged_twice
Previous message: Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
Customer query: Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?
Intent: transaction_charged_twice
Previous message: I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening?
Customer query: I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?
Intent: transfer_fee_charged
Previous message: Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?
Customer query: I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?
Intent: transfer_fee_charged
Previous message: I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?
Customer query: I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.
Intent: transfer_fee_charged
Previous message: I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?
Customer query: I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!
Intent: transfer_fee_charged
Previous message: I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.
Customer query: So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.
Intent: transfer_fee_charged
Previous message: I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?
Customer query: I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The  receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account?
Intent: transfer_fee_charged
Previous message: Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.
Customer query: A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?
Intent: transfer_fee_charged
Previous message: I just recently got a new beach condo in Bora Bora, and to furnish it I used this account a lot from overseas. It's upsetting, being a long-time customer of yours, that I saw extra fees on my account from my currency transfer. Is this what I should expect from you in the future?
Customer query: Why was I charged a fee when making this transfer when I shouldn't have been?
Intent: transfer_fee_charged
Previous message: How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.
Customer query: I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.
Intent: transfer_not_received_by_recipient
Previous message: I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.
Customer query: I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.
Intent: transfer_not_received_by_recipient
Previous message: I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?
Customer query: My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?
Intent: transfer_not_received_by_recipient
Previous message: I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?
Customer query: I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?
Intent: transfer_not_received_by_recipient
Previous message: I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?
Customer query: Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?
Intent: transfer_not_received_by_recipient
Previous message: My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?
Customer query: I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?
Intent: transfer_not_received_by_recipient
Previous message: I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?
Customer query: |I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine.  Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please?
Intent: transfer_not_received_by_recipient
Previous message: I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.
Customer query: The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?
Intent: transfer_not_received_by_recipient