spkc83/retail-bank-router-training-data huggingface dataset:
Previous message: I am waiting patiently for a week now for the seller to get back to me and there has been no response, could you please help me further with getting my money back.  Thank you.
Customer query: I would like some help getting a refund back from a seller. It still isn't showing up on my statement and I requested this a long time ago. I'm not sure why it's not returned yet. Can you assist me in getting this money back?
Intent: Refund_not_showing_up
Previous message: Even though it's late, I wanted to see about disputing a charge. I was just looking through my transactions over the past couple of months and noticed a pretty large amount that was not completed by me. Is this possibly something I can still do.
Customer query: There was a transaction from two weeks ago from a business that I don't know. I'm fairly certain it wasn't me who made it, but is it an option to trace it to confirm?
Intent: direct_debit_payment_not_recognised
Previous message: Hi,I tried to get some money out but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.
Customer query: Hey, my card was declined at an ATM in the city centre theatre. My account says the transaction is pending, though. I didn't get the money, though, so what does that mean?
Intent: pending_cash_withdrawal
Previous message: Is there something wrong with your website? I tried topping up my account and it's been close to two hours now and it's still at "pending" for some reason. I just joined with you guys and this is the first attempt at this, so maybe I'm wrong, but shouldn't this be instant?
Customer query: I topped up by card a while ago and it's still pending, surely it should be done by now?
Intent: pending_top_up
Previous message: What is the reason that my card payment was cancelled?
Customer query: Hi, I would like to file a claim for an inquiry. I am a frequent customer of the company in question and have never had any issue with my purchases, payments, or otherwise. However, the price deducted for an item I purchased a couple of weeks ago has been returned to my checking account. Was there an issue with my payment? The item has already been delivered to me.
Intent: reverted_card_payment?
Previous message: Hi, I would like to file a claim for an inquiry. I am a frequent customer of the company in question and have never had any issue with my purchases, payments, or otherwise. However, the price deducted for an item I purchased a couple of weeks ago has been returned to my checking account. Was there an issue with my payment? The item has already been delivered to me.
Customer query: Why was my card payment reverted?
Intent: reverted_card_payment?
Previous message: I recently got a new place while I'm staying abroad and have been using this account to manage payments, but suddenly I am seeing fees increase. Where are these additional fees coming from?
Customer query: Hi,  Please help me, as i have transferred some amount but receiver did not get the same amount. He received a bit less. Due to this again i need to transfer the difference.   I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.
Intent: transfer_fee_charged
Previous message: Hi,  Please help me, as i have transferred some amount but receiver did not get the same amount. He received a bit less. Due to this again i need to transfer the difference.   I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.
Customer query: Why did I get charged for something I bought online? Even though it was international, I thought it would be covered.
Intent: transfer_fee_charged
Previous message: The day before yesterday, I performed a transfer which was within this country. It still hasn't gone through. Can you check on that? The account number is definitely correct, as I've checked and double checked.
Customer query: I'm having a problem with a money transfer.  I sent some money to a friend a couple of hours ago, and they haven't received it yet.  Why hasn't it gotten to them? How long do transfers need to go through?
Intent: transfer_not_received_by_recipient
Previous message: Hi. I'm a new customer to your system and I think something isn't working right - or maybe it is. Maybe you can confirm. I tried to top up today (my first time ever) and it's been stuck at "pending" for over an hour now. Is it supposed to do this or is there something wrong in the system?
Customer query: can you tell me if there are meeting rooms available between 1 and 4
Intent: schedule_meeting
Previous message: Hi, I would like to file a claim for an inquiry. I am a frequent customer of the company in question and have never had any issue with my purchases, payments, or otherwise. However, the price deducted for an item I purchased a couple of weeks ago has been returned to my checking account. Was there an issue with my payment? The item has already been delivered to me.
Customer query: how long does it take to get your yellow belt in karate
Intent: oos