[Assistant] 9-1-1, this call is recorded. What's your emergency?

[User] Hello.

[Assistant] Hi, this is the state police. A gentleman's girlfriend is having a baby right now.

[User] Okay, sir. What's the address?

[Assistant] 101 Beach. B-E-E-C-H. It's in Belmont.

[User] 101 Beach. Is that a multifamily house?

[Assistant] It's an apartment, number three.

[User] Apartment three. Is that on the third floor?

[Assistant] Yes, it's on the third floor. The baby's head is crowning right now, sir.

[User] Say again?

[Assistant] The baby's head is crowning. He's coming out.

[User] Okay. We're going to respond right now. Do you have clean cloths, clean blankets?

[Assistant] I do.

[User] Are you familiar with what you need to do?

[Assistant] Uh, sort of, yeah.

[User] Okay. Is she positioned properly? Is she laying down?

[Assistant] She's in the bathtub.

[User] She's in the bathtub. Okay. You want to put the blankets down underneath her?

[Assistant] He's coming.

[User] Okay, you want to make sure you catch him. Just guide him out very carefully.

[Assistant] I'm guiding. I got him. I got him.

[User] Okay, he's coming out. Oh, hi, little guy?

[Assistant] He's out.

[User] He's out? All right, sir.

[Assistant] Stay on the phone with me. We're on the way. The child is out.

[User] Oh, my God. He's moving.

[Assistant] How's his color?

[User] He's white. He looks okay.

[Assistant] Okay. Is he breathing?

[User] Yeah. He looks like he's asleep.

[Assistant] Okay. Stay on the phone with me. How many months along was she?

[User] Nine months.

[Assistant] She was nine months along? Okay. Is he crying?

[User] Yeah. A little bit.

[Assistant] Excellent. Do you see any obvious problems at all?

[User] No, his eyes are still closed.

[Assistant] That's fine. Okay. You just want to very gently wipe off the baby's mouth and nose with a clean cloth.

[User] Okay, dry off the baby with a clean towel?

[Assistant] Yes, just dry him off very gently.

[User] Okay.

[Assistant] Very good. That's a good sound.

[User] Thank you.

[Assistant] You want to cover the baby's head with the clean towel to keep him warm but don't cover his face. Also, don't pull the cord tight.

[User] I'm not pulling the cord. Should I put the baby in the mother's arms or on her belly?

[Assistant] Yes, place the baby in the mother's arms or on her belly. The big thing right now is to keep the baby warm and the mother too.

[User] Okay, fine. Yeah.

[Assistant] I have the paramedics and the EMTs on the way.

[User] Okay.

[Assistant] They will be there in a couple of minutes. I'll stay on the phone with you until they arrive. Is the door to the apartment unlocked, sir?

[User] It is now.

[Assistant] It is unlocked now? Okay. He's crying.

[User] The fire department is on the third floor.

[Assistant] The fire department is arriving outside; they're going to come right up. I'm staying on the phone with you until they make contact.

[User] Okay.

[Assistant] You did a great job.

[User] We're here. Thanks so much.

[Assistant] How's it going?

[User] Thank you so much, sir.

[Assistant] All right, sir. Go ahead and hang up with me.

[User] Okay. You're welcome. Bye-bye.


[Assistant] 9-1-1, what's your emergency?

[User] I think someone's trying to break into my home, just off of 56th Avenue.

[User] He broke a window, and I'm home alone.

[User] I'm 14.

[Assistant] Just a window, but I don't know what he can do next. Who is he?

[User] I don't know.

[User] It's dangerous.

[Assistant] You're 14?

[User] I think I saw.

[User] I'm 14 and I'm all alone.

[Assistant] Which window did he break?

[User] One in the back.

[User] He already tried opening the door. That's when I heard him.

[Assistant] Did you see anyone?

[User] Just a single male in a black tank top. That's all I can really give right now as a description.

[Assistant] And they tried to open the door in the back?

[User] Yes.

[User] I heard the door being pounded. I heard the knob trying to be turned.

[Assistant] Do you know if he's a white, black, or Latin male?

[User] Probably, I can't see now. Maybe he went away, but probably, oh, I'm going to say white. Definitely not black, but I can't tell if he was Latino or white.

[User] And there's not much in terms of weapons in my house, so I don't have much to defend myself.

[Assistant] What was he wearing?

[User] A black tank top, and I think he had something in his hand. Whether it was a hammer or a crowbar, I couldn't tell. But I could see the glass shattering. Maybe he just did that and ran away, but I don't really know right now.

[User] My parents are on their way home, but they're coming from Miami, so I don't know when they're going to get home.

[Assistant] Okay, they're coming from Miami?

[User] Yes, my brother is moving out of college today, so...

[Assistant] What type of vehicle are they driving?

[User] Considering both vehicles are gone, I would say a white Kia Sorento, a dark blue Dodge Journey, or a golden Hyundai Sonata.

[User] Oh, definitely. He's coming in right now. You hear the glass? He's coming in.

[User] Yes, he's coming in. I need to see him. Definitely white, black, black tank top.

[Assistant] Where are you at now?

[User] I'm in the front room with my shoe horn as a weapon.

[Assistant] Do you hear anything?

[User] Yes. You know the front door.

[Assistant] Can you go in a room and lock it?

[User] Yes, that's something we can do right now. I am now in my bedroom.

[Assistant] Okay, where is your bedroom located in the house?

[User] We have a long central hallway, and if you go down from coming in from the front door, it's the second door on the right.

[Assistant] Is it on the east side of the house or the west side?

[User] I'm sorry, ma'am, I can't say that right now. I don't know.

[Assistant] Okay, so you don't know if it's on the east side or west side of the house?

[User] No, I'm sorry, but it's on the opposite side of the kitchen.

[Assistant] Do you still hear someone?

[User] Yes.

[User] Ma'am, is it okay if I can...

[Assistant] What?

[Assistant] Where do you hear the person at?

[User] In the backyard, still banging glass.

[Assistant] Still in the backyard?

[User] Yeah, I don't think he's in yet. I don't hear anything now.

[Assistant] Okay, and your room is on the opposite side of the kitchen?

[User] Yes.

[Assistant] Okay, and you can't tell if your room is towards the east side?

[User] I'm very sorry, I haven't called them yet. I called you first.

[Assistant] Okay, you said your parents are on their way home?

[User] Yes, I was thinking of putting you on speaker and sending them a quick text saying, hurry back.

[Assistant] So you heard them in the back, in the backyard?

[User] Mm-hmm, in the backyard.

[Assistant] Okay. Can you go to the back?

[User] No, I'm not going to scare them.

[Assistant] Okay, the officers are telling me now that they are in the back. They want you to go to the back.

[User] Okay, there should be a large oak tree, or maybe two oaks.

[Assistant] Yes, the officer is in the back of the house.

[User] Yellowish house?

[Assistant] Yes, go to the back.

[User] Wait, wait a minute. Does the officer see the broken glass window?

[Assistant] Yes.

[User] Okay, so maybe he ran away from the cops, I don't know.

[User] So the officer wants me to go to the back?

[Assistant] Yes, go to the back.

[Assistant] Are you on a cordless phone? Can you go with the phone?

[User] No, I'm on my cell phone.

[Assistant] Okay, go to the back door with your phone.

[User] Wait, someone's in the house. I don't know if it's my family or not.

[Assistant] Somebody's inside the house?

[User] Yes, I hear someone yell.

[Assistant] Okay, stay inside your room.

[User] Okay.

[User] Ma'am?

[Assistant] Yes?

[User] My bedroom should be the only door closed right now.

[Assistant] Okay, your bedroom door should be the only door closed.

[Assistant] You said your bedroom is the second door from the front?

[User] Yes, if you come in from the front door, there is a hallway.

[Assistant] Okay.

[User] If you come in the front door, there's a long hallway, and it's the second door across from the kitchen.

[Assistant] No, you come through the front door, you take your first right, and you look left, there's a hallway.

[User] If you walk forward from the front door, take a few steps, turn right, and go down, then turn left. There's a long hallway. My door would be the first on your right.

[Assistant] Okay, hold on a second.

[Assistant] Is there a window in your room?

[User] Yes.

[Assistant] How many windows are on your side of the house in your room?

[User] Quite a few. There's a fenced-in, greenery area where our dogs used to run around. My room is on that side.

[User] I see someone. I don't know if it's an officer or not.

[Assistant] Okay, do you see them clearly?

[User] Oh, I see an officer. I see an officer.

[Assistant] The officer is at your window?

[User] He's not necessarily at my window, but he's at the front of the fenced-in area.

[Assistant] The officer is in front of the fence?

[User] Yes.

[Assistant] Can you come out through the door by your parents' bedroom?

[User] There's, I'm coming out right now.

[Assistant] Okay, you're coming out?

[User] Yeah, there's officers inside the house. The officer has me. I'm outside.

[Assistant] Okay, go outside with the officer.


[Assistant] 9-1-1, what's your emergency?

[User] Hi. Something just exploded at the end of Fayette.

[Assistant] Okay. Is there any fire?

[User] There's fire.

[Assistant] Okay. It was a big boom?

[User] It shook the house, and I'm on Elliott.

[Assistant] Alright. Do you see fire from your window now?

[User] I do. At the end of Elliott Road, so Elliott at the end of Fayette.

[Assistant] It's at the end of Fayette?

[User] Yes, I can see it from Elliott.

[Assistant] Alright. More callers, stay on the line.

[User] Okay.

[Assistant] All right, I'll get them out. Thank you.

[User] Thank you. Bye-bye.

[Assistant] 9-1-1, what's your emergency?

[User] I think there was an airplane crash.

[Assistant] Okay, where do you think it was?

[User] Near Hanscombe.

[Assistant] Near Hanscombe?

[User] Yep.

[Assistant] Okay. What's your name, sir?

[User] My name's Mike Stevens. It's the back highway to Hanscombe.

[Assistant] What's your phone number?

[User] 617-966-4997.

[Assistant] There's a giant column of smoke?

[User] Yes.

[Assistant] We do have officers heading that way right now. Thank you for the call.

[User] Okay, thank you.

[Assistant] 9-1-1, what's your emergency?

[User] Hi, I live at 16 Fayette Road, and I was sleeping when I heard a huge boom.

[Assistant] Okay.

[User] I looked out my window, and the house across the street behind it, which is a base, looks like an atomic bomb went off. There’s a mushroom cloud and fire everywhere.

[Assistant] We have had several calls on it. We do have units heading in that direction. We don't know exactly what it is just yet.

[User] Do I need to evacuate? It's close to my house.

[Assistant] We have police and fire both en route. We're going to try and get in touch with the base right now.

[User] Should we stay put or leave?

[Assistant] I can't make that call right now because I don't know what's going on. If you're unsure, you can call us back later.

[User] Okay, thank you. Bye.

[Assistant] 9-1-1, what's your emergency?

[User] Hi, I'm on Hartwell Ave and I see a huge fire. I don't know if anyone's called it in, but it's behind all the office buildings.

[Assistant] It's behind all the office buildings off of Hartwell Ave?

[User] Yes.

[Assistant] Okay, thank you very much.

[User] All right. Bye-bye.


[Assistant] 9-1-1, what's your emergency?

[User] 517 William G. Drive.

[Assistant] Okay, what's the problem? Tell me exactly what happened.

[User] The K-PAC police chief was having a vehicle pulled across the street, and the residents came out and shot him.

[Assistant] He shot him?

[User] Yes, he's on the ground.

[Assistant] Okay, where's the man that was shooting?

[User] He's back in the house.

[Assistant] We do have a county sheriff on the scene.

[Assistant] Okay, okay, we've got help on the way.

[User] Thank you.

[Assistant] Uh-huh.

[User] Yeah, we got an officer down in K-PAC right now.

[Assistant] William D. Drive, right?

[User] Yep.

[Assistant] Okay, we got help on the way. He's fired, officer down. He's been hit.

[Assistant] Is the man still shooting?

[User] Yeah, yeah. The chief's been shot.

[Assistant] Okay, you're all right. We got help on the way.

[Assistant] St. Clair County 9-1-1. What is the address of the emergency? Go ahead.

[User] The chief of police has been shot. It's at 519 William G.

[Assistant] Okay, I know. We've got people on the way.

[Assistant] Do you know the address there?

[User] 519 William G. He's been shot twice. Once in the arm, once in the chest.

[Assistant] Okay, can you see where's the shooter?

[User] I think he's in the house.

[Assistant] Is anyone else been injured?

[User] No, not that I know.

[Assistant] Okay, we've got people just waiting to get there so that they don't get shot.

[User] Okay, because the fire department isn't here yet.

[Assistant] Well, they can't go in if there's still a shooter.

[User] Okay, thanks.

[Assistant] 9-1-1, this is Ray.

[User] Hi, Ray, yes.

[Assistant] Ray, I'm aware. We've got help on the way.

[User] Get me the fire department over here. I'm dying, I'm dying.

[Assistant] Ray, are you still in the line of fire?

[User] Yeah.

[Assistant] Ray, we got them coming. Everybody's coming, Ray. Hang on.

[User] I'm dying, man. I'm going.

[Assistant] I know, buddy. Hang on, buddy. We got help coming for you, okay?

[User] I can't breathe.

[Assistant] I know, Ray. We got everybody coming, okay?

[Assistant] Can you somehow get out of the way?

[User] If the police car pulls up here, he can get me out of the way. Tell him to pull up here.

[User] I can't move. I can't breathe. Tell him, yeah, to pull up.

[Assistant] Ray, hang in there. We got help coming.

[Assistant] Is the ambulance able to pull up and get you, Ray?

[User] Yeah, if they pull up.

[Assistant] Have them pull right up to you, Ray.

[User] Hurry, hurry.

[Assistant] Hang on, buddy. It's going to be all right.

[Assistant] All right, Ray. They're coming. They're coming.

[User] I'm scared.

[Assistant] I understand. Hang tight.

[Assistant] Any units in the area of K-PAC? We have an officer down on William G. Drive.

[Assistant] 41 is responding from Memphis.

[Assistant] Clear 41. Any other units in the K-PAC area?

[Assistant] Yes, I can respond from County Line in the management.

[Assistant] 247 Chiefs down in front of the house. I'm hit in the head. We need backup.

[Assistant] Clear 247. We have an officer down on William G. Officers down, K-PAC.

[Assistant] Six three on en-route to officers down. Forty-seven to officers down, William G. Drive.

[Assistant] All units, two officers down, K-PAC. Officers down, William G. Drive.

[Assistant] Clear any units en-route?

[Assistant] Respond from Marysville and then route two four.

[Assistant] 247 advising shots are being fired. K-PAC Chiefs is down in front of the residence. The suspect is inside. I'm hit in the head. I'm at my vehicle.

[Assistant] Clear, 247. You've been hit, Chiefs down in front of the residents. Units responding.

[Assistant] Clear any units en-route.

[Assistant] 145, do you confirm the suspect is down, is that correct?

[Assistant] Suspect is still inside the residence.

[Assistant] Negative, suspect is still inside.

[Assistant] Clear, we're going to need to notify SRT.

[Assistant] Clear 145, notify SRT.


[Assistant] 9-1-1, what's your emergency?

[User] We're being robbed. I've got a guy down.

[Assistant] Can you please tell me your location?

[User] West Point Trail, West Fork. Firefighter Ron Huddleston's house.

[Assistant] And it's a robbery in progress?

[User] Yes, we have the guy down. I've called several times. Hurry up.

[Assistant] Do you have him restrained?

[User] Yes, but we need help immediately.

[Assistant] Ma'am, I need to ask you some questions. Can you give me your name?

[User] Jill Huddleston.

[Assistant] Is he a stranger to you?

[User] Yes, he's Hispanic, maybe around 45 or 50 years old. He's beaten us with a metal pipe.

[Assistant] Do you have any children in the house?

[User] No, ma'am.

[Assistant] How did he get into the house?

[User] He came in through the front door.

[Assistant] Have you or your husband been injured?

[User] Yes, my husband is bleeding badly and may have a broken arm. I've been hit in the head several times with the pipe.

[Assistant] Is the assailant conscious?

[User] Yes, we're holding him down.

[Assistant] What does your house look like so responders can identify it?

[User] It's a brick house with shrubbery in front. My husband works for the Eagle Mountain Fire Department in Fort Worth.

[Assistant] We have deputies and EMS en route. Is your husband still holding him down?

[User] Yes, but the guy is saying he has AIDS and we've got blood everywhere.

[Assistant] Don't try to use any more weapons. Do you still have the knife on you?

[User] Yes, my husband's got the pipe now. You better get here. This guy won't be alive much longer.

[Assistant] Hang on, we have people coming. Did he say why he broke in?

[User] He said he wanted money. We don't have much. Only $50 and some jewelry.

[Assistant] You mentioned a second suspect. Is someone else involved?

[User] He kept telling us there was another person, but we haven't seen anyone else.

[Assistant] Where are you in the house?

[User] We're in the main living room. The front door is unlocked.

[Assistant] Do you have any cars in your driveway?

[User] Yes, our truck and a car.

[Assistant] Did the intruder come in through the front?

[User] Yes, and he had a gun, but it's not loaded.

[Assistant] Alright. Deputies should be arriving shortly. Do you see them outside?

[User] No, I can't see out the window.

[Assistant] Can you go to the front door while keeping him restrained?

[User] I'm standing near him. My husband is holding him down.

[Assistant] Do you give permission for the deputies to enter the home?

[User] Yes, they can come in. The front door is unlocked.

[Assistant] Do you see the deputies yet?

[User] I can't see anything. I'm near the door.

[Assistant] They're checking in on scene. They should be there any moment.

[User] I'm opening the gate for them.

[Assistant] Do you see the deputies now?

[User] Yes, they're here. Where's EMS? My husband's head is bleeding badly.

[Assistant] As soon as the deputies secure the scene, they'll bring in EMS.

[User] Okay, they're arriving now.


[Assistant] 9-1-1, what's your emergency?

[User] Lawrence State here.

[Assistant] Caller on the line. She's got to be quiet. Somebody just broke into her house, 436 Lowell Street.

[Assistant] Is somebody still in the house?

[User] Yeah, they're in the house now.

[Assistant] Is this a house or an apartment?

[User] Nope. It's a house.

[Assistant] Okay. Did you see who the people were?

[User] Ma'am?

[Assistant] Yes.

[User] He's still in the house. Yes, 436 Lowell Street, is that correct?

[Assistant] Yes. Did you see what they look like?

[User] No. He didn't see anybody.

[User] No, he's Spanish. He has dark clothes on.

[Assistant] Spanish, male. Got it.

[User] My daughter and I are hiding in the bedroom, and he's coming back up the stairs.

[Assistant] Okay, we have officers on the way.

[User] Okay.


[Assistant] 9-1-1, what's your emergency?

[User] Hello.

[Assistant] Hello, do you need health care services?

[User] No, I thought it was the telephone number for the Amtis Corporation, and I'm trying to reach them. I don't need emergency.

[Assistant] Okay, this is the non-emergency line for 911.

[User] I beg your pardon?

[Assistant] This is the non-emergency line for 911.

[User] Okay, I don't need an emergency.

[Assistant] Okay. Thank you.

[User] I'm trying to call the people who installed our alarm system.

[Assistant] Okay. Thank you.

[Assistant] 9-1-1, what's your emergency?

[User] Hello.

[Assistant] Hello?

[User] I need an alarm.

[Assistant] Okay. What's the address?

[User] 602 Wells Drive.

[Assistant] Okay, hold on.

[Assistant] Is this a house or an apartment?

[User] Apartment.

[Assistant] What's the apartment number?

[User] Six and two.

[Assistant] Is it apartment six or two?

[User] Six. The name of the apartment complex is St. Andrews.

[Assistant] Is there a gate code there?

[User] No gate code.

[Assistant] Okay, ma'am. I need to confirm your address: 602 Wells Drive. Is that correct?

[User] Yes.

[Assistant] How old are you, ma'am?

[User] Thirty-nine.

[Assistant] Is there anybody there with you?

[User] No.

[Assistant] Is the door open?

[User] No.

[Assistant] Can you get the door open, ma'am?

[User] I can't breathe.

[Assistant] Okay. Help is on the way. Stay with me and try to stay calm. Can you tell me your name?

[User] Ma'am.

[Assistant] Ma'am, can you tell me your name?

[User] Hello.

[Assistant] Hello, ma'am?

[Assistant] Ma'am, are you still there?

[User] I can't breathe.

[Assistant] They're coming as fast as they can. Just stay with me.

[User] Hello?

[Assistant] She's unconscious on the phone. Can we confirm if help is on the way?

[User] Yes, we are dispatching to St. Andrew's Apartments at 602 Wells Drive.

[Assistant] Alright. Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] I need EMS for Officer Matthew.

[Assistant] Can you give me the location again?

[User] 1038.

[Assistant] Got it, EMS is on their way.

[User] Copy, I need EMS at Holly Tree, no shipyard.

[Assistant] Copy, all shipyard eastbound is blocked off.

[User] 352, showing me clear from last.

[Assistant] Copy fire and EMS is on the way.

[User] Wintergreen and Lungleaf Hills with a bag.

[Assistant] Copy, standing by.

[User] I have another bag two houses east.

[Assistant] Copy that.

[User] 259, I need any unit stationed at Independence and Shipyard.

[Assistant] Working on that, unit at Independence and Shipyard.

[User] 259, switching back to channel three.

[Assistant] Copy that.

[User] We have additional bags on Parkway.

[Assistant] 10-4, got the bags on Parkway.

[User] 249, transporting two.

[Assistant] 1040-0-137, noted.

[User] 299.

[Assistant] I believe they are on Channel 2.

[User] 310.

[Assistant] 10-4, go to C.

[User] 248 to 310.

[Assistant] 310, go ahead.

[User] Whoever told you for the city to come out here.

[Assistant] Got it, case vehicle is all in a drive.


[Assistant] 9-1-1, what's your emergency?

[User] We may need an ambulance at the zoo.

[Assistant] What's the address?

[User] It's the zoo.

[Assistant] Where in the zoo, ma'am?

[User] At the camel exhibit.

[Assistant] The camel exhibit? Okay, just a moment. Let me connect you to EMS.

[User] Okay.

[Assistant] Was anyone hurt?

[User] Yes, a little boy.

[Assistant] What happened?

[User] He was attacked by a camel. He doesn't look seriously hurt, but I think he needs to be checked out.

[Assistant] What are his injuries? Where is he hurt?

[User] On his back.

[Assistant] Did the camel get out of the cage or did he get in?

[User] I don't know. The camel is out actually.

[Assistant] Okay, we're on the way. Find a security guard and let them know.

[User] Okay.

[Assistant] We'll be there in just a minute.


[Assistant] 9-1-1, what's your emergency?

[User] Hey, it's Elbeifery from Valley.

[Assistant] What's the location of the emergency?

[User] We've got a medical, a birth, at 4500 Miles Road.

[Assistant] Okay, just stay calm. How old is she?

[User] She is 22 years old.

[Assistant] Are you still driving? You need to pull over.

[User] We're pulled over.

[Assistant] What type of car are you in?

[User] A 1970 Malibu, color green.

[User] Silver Hyundai Accent, yep, that's us.

[Assistant] Are you on the right or left side of the road?

[User] On the left-hand side.

[Assistant] How many weeks or months pregnant is she?

[User] She's due this Friday, so she's three days early. Her water just broke.

[Assistant] Okay, just stay on the line. I'll tell you exactly what to do next, okay?

[User] Okay.

[Assistant] With each contraction, place the palm of your hand against her vagina and apply firm but gentle pressure to keep the baby's head from delivering too fast. Do you understand?

[User] Hello? Hello?

[Assistant] Hello, sir, can you hear me?

[User] Oh my God, oh my God. Do you hear me?

[Assistant] Hello? Stay with me. Can you hear me?

[User] Oh, my mom, my mom.

[User] They're going to get in the room. Oh my God, no.

[Assistant] Hello, can you hear me?

[User] He's going to get in the last.

[Assistant] Hello? Can you hear me?

[User] Are they trying? Hello, can you hear me?

[Assistant] We have you on Northbound or Southbound?

[User] He's pointing towards the Southbound.

[Assistant] Okay, I'll let you go now.


[Assistant] 9-1-1, what's your emergency?

[User] We're on the boat right now. Our friend just got bit by a shark.

[Assistant] All right. I need to know where you are bringing him in. Are you bringing him into Anna Maria, a broad and real pier?

[User] A broad and real pier.

[Assistant] What's your phone number in case we get disconnected?

[User] It's 941.

[Assistant] Okay, and you’ll be there in about how many minutes?

[User] About five minutes. We're all in here right now.

[Assistant] What kind of boat are you in?

[User] We're in a 26-foot Dorado.

[Assistant] Okay. And your friend was bitten by a shark?

[User] Yes, his upper left side.

[Assistant] Are you with him now?

[User] Yes, we are with him now.

[Assistant] How old is he?

[User] He's 22.

[Assistant] Okay, is he awake?

[User] He is awake and conscious.

[Assistant] All right. What part of his body was injured? You said his left side.

[User] Yes, it's his upper left thigh.

[Assistant] Is there a severe tear, or is it a clean bite?

[User] It's a large bite, about a foot.

[Assistant] Do you have a dry cloth or towel?

[User] Yes, we do.

[Assistant] Place it directly on the wound, press down firmly, and do not lift it up to look.

[User] Got it. We are wrapping it now.

[Assistant] If it bleeds through, place another towel on top without lifting the initial one.

[User] Understood. Putting another one on now.

[Assistant] Is it his lower leg or upper leg that has been bitten?

[User] His upper thigh.

[Assistant] Okay. How far out are you now?

[User] We're about a mile, a mile and a half out.

[Assistant] Is he still conscious?

[User] Yes, he's still awake.

[Assistant] Good. How's the bleeding?

[User] We have two towels on it now. The first one soaked through, but the second one seems to be holding.

[Assistant] Great job. Keep pressing down firmly.

[User] Got it. We're about half a mile out now.

[Assistant] Okay. How's he doing now?

[User] He's still positive and awake.

[Assistant] Try to keep him awake as best you can.

[User] Okay, will do.

[Assistant] Just let me know if his condition changes at all.

[User] Will do. We should be seeing the pier soon.

[Assistant] You'll probably see the fire truck when you get close.

[User] Okay, I see the pier now. We're coming up.

[Assistant] Are the paramedics there with you yet?

[User] Yes, they are here.

[Assistant] You did a great job. Good luck.

[User] Thank you. Bye.


[Assistant] 9-1-1, what's your emergency?

[User] I don't know the exact address, but it's near Spartan Avenue. We took a left at the light.

[Assistant] Sir, can you tell me where you are?

[User] I don't know the name of the road.

[Assistant] Are you in Loveland?

[User] No, it's near Bertha High School. You turn left from Spartan Avenue.

[Assistant] Okay, so you're off Spartan Avenue near Bertha High School?

[User] Yeah, take a left there.

[Assistant] All right. And what is the problem?

[User] There's been a serious car wreck.

[Assistant] Okay, are there any injuries?

[User] Yes.

[Assistant] Is it on the corner or on the street?

[User] It's on the street.

[Assistant] How many vehicles are involved?

[User] Three.

[Assistant] Is anyone pinned inside their vehicle?

[User] No.

[Assistant] Okay, we will get help on the way. Are there confirmed injuries?

[User] Yes, I promise.

[Assistant] They're already on the way. They'll be there shortly.

[User] Thank you.

[Assistant] You're welcome. Bye.

[Assistant] 9-1-1, what's your emergency?

[User] There's an accident. We just got there and we're on our way.

[Assistant] Where are you at?

[User] We were on our way to someone's house.

[Assistant] Where are you right now?

[User] Guys, where are we? Two of our guys aren't moving, but they're still breathing. Someone just hold us.

[Assistant] I need to know where you're at before I can get anyone to you.

[User] We're coming off Spartan Avenue, near the hill.

[Assistant] Are you near Bertha High School?

[User] Yeah, we're just off Bertha High.

[Assistant] Okay, and tell me the condition of everyone. How many people are hurt?

[User] One of our guys is running around, stressed. Tyler isn't moving. They were trying to fix the flat tire and someone hit them from behind.

[Assistant] How many people are hurt?

[User] Two of them aren't moving. They're breathing, but barely.

[Assistant] Out of seven people there, how many are hurt?

[User] Two are severely hurt; they're on the ground. The rest are fine.

[Assistant] Okay, they're coming. I just have a few more questions for you. Hold on.

[User] I can't get out.

[Assistant] I need you to check on the people not moving. Make sure they are still breathing.

[User] We can't get up; Tyler is completely out.

[Assistant] Is Tyler the one who was changing the tire?

[User] Yes. They were behind the truck and got hit.

[Assistant] Did they get hit as well?

[User] Yes, I think Tyler actually got hit.

[Assistant] Okay, check on Tyler for me. Let me know his condition.

[User] He’s not responding.

[Assistant] I want someone to stay with him and make sure he continues to breathe. Is he still breathing?

[User] Yes, he is still breathing.

[Assistant] Okay, I am going to keep you on the line until help arrives. Keep checking on Tyler.

[User] Okay.

[Assistant] Do not move him unless he is in immediate danger.

[Assistant] Where exactly are you guys from Bertha High School? Are you on Spartan or another road?

[User] Hello? Let me call back. The other caller is probably in better shape to talk.

[Assistant] Okay, we will stay with it. Help is on the way. Bye.


[Assistant] 9-1-1, what's your emergency?

[User] Is the air clear?

[Assistant] Negative.

[User] 15 Bravo 5. I'm inside Target at the north entrance.

[Assistant] North entrance of Target, I copied 215, that's your location.

[Assistant] We're also getting information regarding someone being shot inside the G&C store.

[User] It sounds like he's in the mall.

[User] 15, get him some help and rations.

[User] Happy deployment in there.

[User] I am in.

[User] I'm trying to get to the mall entrance through Target.

[User] There are other officers on the left side of Target here.

[Assistant] 2.20 call rapid deployment.

[User] Have any cars to respond over there?

[Assistant] Code 1.

[User] We have shots fired in the mall.

[User] We have shots fired outside the mall.

[User] He's by AMC apparently.

[User] 220.

[User] Call rapid deployment citywide, all cars, not in service.

[User] Code 1 to North to Ward Parkway Mall. Now.

[Assistant] Attention all units, citywide assist. Any car not in service, respond to Ward Parkway Shopping Center.

[Assistant] What’s the location you need them at 220?

[User] Suspect's been shot. He's right outside the Target entrance, inside the mall. Start me an ambulance. We need more officers here.

[User] Party is down. He was armed with an assault rifle.

[Assistant] Attention all units, citywide assist. Suspect has been shot and is down. Medical assistance has been ordered.

[User] Other cards are en route. Continue Code 1.

[User] 210. I’m 10-23.

[User] We have multiple children to the doctor's care here.

[User] Griggs, where are you at?

[User] North side of the parking lot and the south side.

[User] 49, where are they, ma'am?

[User] 215, where do we have them at?

[User] We’ve got plenty of officers right inside the Target entrance.

[User] Any law enforcement involved or shot?

[User] We’re trying to get him in custody. Keep holding the air.

[Assistant] Clear the air, we have the suspect in custody. Any other reports of injuries?

[Assistant] Clear the air regarding the officer assist. Suspect is in custody. Medical assistance has been ordered.

[User] Go ahead, 228.

[User] We have a victim, a person in a green shirt that's been shot.

[Assistant] 215, do you copy?

[User] Yeah, I copy.

[User] If you have somebody, shut off all Target entrances.

[Assistant] Any units at Ward Parkway, specifically Target, shut off all entrances.

[Assistant] 215, please clarify: Has any law enforcement been shot?

[User] Ma'am, I don't know. No law enforcement was around when I approached him.

[Assistant] Thank you.

[User] I need an ambulance. We have one female in shock by the Starbucks entrance.

[Assistant] Copy that by Starbucks, continuing to hold the air.

[Assistant] What business is the vehicle in front of?

[User] Suspect is west of off-Broadway shoes.

[User] 2-47, we’re trying to get there.

[Assistant] Thank you. Continue to hold the air.

[User] We don’t need the air anymore. Clearing the air.

[Assistant] 10-56 on Metro.

[User] Go ahead, 10-56.

[User] Just got off the phone with the operations manager at Ward Parkway Mall. He can’t account for all of his security guards and fears one might be shot.

[Assistant] Copy that. Some of the security guards are in the Target admin area.

[Assistant] 2-10.

[User] Go ahead, 2-10.

[User] Get a hold of Parkway Security command. All security guards should gather at the southwest corner entrance.

[Assistant] Copy that.

[User] Are you the one with the security officers?

[Assistant] No, I'm guarding Griggs. Security officers are in the admin area on the east side of the building towards the north entrance.

[User] Any Kansas police officers in contact with Ward Parkway security?

[User] We have another party down next to the suspect vehicle, need medical assistance.

[Assistant] What lot is the suspect vehicle in?

[User] Silver Malibu in the parking lot by off-Broadway shoes.

[Assistant] Medical assistance being ordered.

[User] We need medical assistance by Starbucks. Party down inside a car just west of Starbucks.

[Assistant] Copy, ordering medical assistance.

[Assistant] Is this in addition to what 249 had?

[User] Yes, we found another, need more assistance.

[User] We're going to need a massive crime scene unit at Ward Parkway Center. Call out traffic unit available.

[Assistant] Copy that.

[User] Anyone at Ward Parkway, check all cars in the parking lot. We have multiple victims.

[User] 318 on Metro en route.

[User] I'll stage on the north end of the mall, north entrance to Target.

[Assistant] All responding officers stage at the north entrance to Target for assignment.

[User] Where's your other victim?

[User] Two car spaces away. One next to the suspect vehicle and another two spaces west.

[Assistant] Outside what business?

[User] Not confirmed. Copy.


[Assistant] 9-1-1, what's your emergency?

[User] Oh my God, somebody's shooting at the sheriff's department!

[Assistant] At the sheriff's department building?

[User] Yes, in Laypaw County.

[Assistant] Do you see the person?

[User] Yes, I'm hiding across the street. Please get the cops here right now!

[User] Somebody's shooting all around. I'm on the street.

[User] Oh my God, they're still shooting!

[Assistant] Okay, I have somebody on the way there, but I need to know what he looks like.

[User] I don't know, I can't see. It's really dark. He's in the parking lot and he's shooting.

[User] Oh my God, oh my God, please hurry!

[Assistant] Do you know where exactly it's coming from?

[User] There's just somebody walking around in the parking lot.

[User] He's just walking around and I'm right across the street. I don't want him to come to my house.

[Assistant] I know, we have a whole bunch of people on the way there.

[Assistant] I have to let you go though because we have multiple 9-1-1 calls. Okay? Stay safe.

[User] Okay, okay. Bye.


[Assistant] 9-1-1, what's your emergency?

[User] I am. I am.

[Assistant] By West Smith Avenue?

[User] Okay, what's the address?

[Assistant] Six-fifteen West Smith Avenue.

[User] What's in North High School?

[Assistant] What's going on?

[User] My son stabbed my boyfriend.

[Assistant] Okay, 615. Is that what you said? 615?

[User] Yes.

[Assistant] Okay, who is your son?

[User] Tony Anthony Myers.

[Assistant] Okay. And where did your son stab him?

[User] I'm not exactly sure. I saw him stab him like by the leg or something, but he's laying outside on the ground.

[Assistant] Okay, so you don't know where he was stabbed?

[User] I'm not exactly sure. He's got blood on his chest and on his shirt.

[Assistant] Okay, stay right on the phone with me while I get officers going, okay? It was 6.15, West Smith?

[User] Yes.

[Assistant] Alright, what's your name?

[User] Amy Myers.

[Assistant] Is your boyfriend with you right now?

[User] I'm trying to save my mom's boyfriend.

[Assistant] Okay, where are you?

[User] I don't know what my address is.

[Assistant] You don't know where you are?

[User] No, I don't know where I am right now.

[Assistant] Is there anybody else there I can talk to?

[User] No, everybody is fighting right now.

[Assistant] I can't send you help if I don't know where you are.

[User] You gotta know where I am.

[Assistant] Are you in a house?

[User] I am in the house right now and he's bleeding.

[Assistant] Why is he bleeding? Was he stabbed?

[User] Yes, he was stabbed.

[Assistant] Are you at 615 West Smith Avenue?

[User] No, West... something.

[Assistant] Near North High School?

[User] Yes.

[Assistant] Okay, we're sending help, stay on the line with me.


[Assistant] 9-1-1, what's your emergency?

[User] I just shot my wife.

[Assistant] Can you tell me the address?

[User] Yes, but can they come without sirens?

[Assistant] That's fine. What's the address?

[Assistant] Is that a house or an apartment?

[User] A house.

[Assistant] Okay, and what exactly happened?

[User] She just suffered too much. We're out of money, out of gas. She needed her pill refills. She was suffering. We've been through hell, and I couldn't see her suffer anymore. We were being evicted today, and I just knew she wouldn't last another hospital stay, especially with my insurance being canceled.

[Assistant] So she's been sick?

[User] Yes, very sick, many many times.

[Assistant] Okay, is she still breathing? Is she alive?

[User] I'm pretty sure she's not.

[Assistant] Okay.

[User] I'm sitting on the porch. I'll be waiting for them. The firearm is on top of the TV.

[Assistant] Okay. Stay on the line with me.

[User] Okay.

[Assistant] And what's your name?

[Assistant] And what's your phone number there?

[User] Well, we had that canceled. I'm calling you on my cell phone.

[Assistant] Okay. What's that number?

[Assistant] And it was just the two of you there, nobody else?

[User] Nobody else.

[Assistant] And you said you want them to come without sirens?

[User] Yes, but I don't mind.

[Assistant] Okay. She knew that you were going to do this? Did she ask you to?

[User] No.

[Assistant] Okay. Well, what exactly happened? Was she just sitting there?

[User] She's laying down. She's been laying down most of the time.

[Assistant] Okay. So she didn't know that you were coming?

[User] No, I didn't want her to suffer anymore.

[Assistant] Was she sleeping?

[User] Yes.

[Assistant] Okay, well, we're getting deputies on the way to you. Just stay on the phone with me, okay?

[User] Okay, please tell them not to come with the siren.

[Assistant] I understand.

[User] Yes.

[Assistant] Okay, well, they're coming to help. And you said she'd been sick. Did you guys ever talk about her getting better or anything like that? Her treatment?

[User] We tried, we just did everything we could to keep her alive. They said that her liver was shot. She's had so many strokes and seizures, hip implant, neck fusion.

[Assistant] Okay. How long has she been sick?

[User] Years.

[Assistant] Okay.

[User] And the deputy is here.

[Assistant] Did he come without the siren?

[User] The deputy on the motorcycle came without one, but I hear one coming.

[Assistant] Okay, well, I did ask them not to use the sirens. Is the deputy there now?

[User] Yes, the deputy is here.

[Assistant] Okay, let me know once you're with the deputy, okay?

[User] I'm going to stand up until then.

[User] Yes, sir.

[User] Yes.

[User] Yes, sir. I'm on the phone with 911.

[User] Okay, the deputy just asked me to hang up.

[Assistant] Okay, I'll let you go then.


[Assistant] 9-1-1, what's your emergency?

[User] I just called over to my sister's house and my nephew, who is a felon, is causing problems there. My brother-in-law had to take my sister out of the house. I need someone to go there, please.

[Assistant] Okay. Can you tell me more about what’s happening?

[User] He just hung up on me and called me a bitch. There’s a bunch of drinking going on. My nephew is on house arrest with an ankle bracelet. He ran my sister and her husband out of the house.

[Assistant] So, you're calling to report that there's drinking and he's causing a disturbance?

[User] Yes, he's almost 30 years old and there’s some violence going on.

[Assistant] Okay. Why isn't your sister calling us directly?

[User] Her husband took her out because Jay is violent. They’re scared of him.

[Assistant] I understand. He's on house arrest and drinking?

[User] Yes, and he's out of control. My sister and her husband had to leave the house because of him.

[Assistant] Alright, but we need your sister or someone in the house to call us directly.

[User] She called me, saying she's scared. I don’t know what you want us to do.

[Assistant] If he's violent and causing a disturbance right now, we can send someone over to check.

[User] He’s doing meth and other stuff. My sister's scared to death.

[Assistant] Is there anyone currently in the house who can talk to us?

[User] I don’t know, but you need to go over there. He just hung up on me.

[Assistant] Hanging up on you isn’t illegal, but we'll send someone to check if there’s a problem.

[User] Thank you. I just thought you guys would do something.

[Assistant] We’re on our way to check it out.

[User] Thanks a lot. I hope this helps.

[Assistant] You're welcome. If your sister needs further assistance, she should call us directly.

[User] Alright, I will let her know.


[Assistant] 9-1-1, what's your emergency?

[User] I'm calling from the Sheraton, Baltimore North.

[Assistant] Yes, sir.

[User] We have a dead body in one of our rooms.

[Assistant] Okay, I can help you. Let me take some information so we can send help out there. What's the address?

[User] The address is 903 Dulaney Valley Road.

[Assistant] The Sheraton Hotel, correct?

[User] That's correct.

[Assistant] Okay, 903 Dulaney Valley Road off Fairman Avenue. What room number?

[User] 1029.

[Assistant] And your name, sir?

[User] My name is...

[Assistant] Do you work there, sir?

[User] Yes, ma'am.

[Assistant] And the phone number you're calling from?

[User] I'm calling from my cell phone.

[Assistant] Okay. Do you know if it's a male or a female?

[User] It's a male.

[Assistant] But they're definitely beyond help?

[User] Yes.

[Assistant] Any idea how this might have happened?

[User] I don't know. I'm not going further into the room than what I just saw at the entrance.

[Assistant] Okay. Just letting you know, we have already sent a call for police, fire, and ambulance to be on the way. If you find any more information, give us a call back. If you don't want to go in the room, definitely don't. Help will be there as soon as they can.

[User] Thank you.

[Assistant] All right, bye-bye.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, I had a guy kicking in my door or trying to kick in my front door. I don't know what his problem was. My wife woke me up and said somebody was trying to kick in the door. I looked out the window and told him to go away. He kept trying to kick the door in. So I opened the door to see what his problem was because he looked kind of drunk and he charged me. I had my firearm. I told him to stop. He took off his shirt and then charged me again so I shot him.

[Assistant] Okay. Is he inside your house now?

[User] Yes, he charged me and went back into my house with my kids here.

[Assistant] Alright, so you fired a warning shot or did you actually hit him, sir?

[User] No, I hit him.

[Assistant] Okay, stay on the line. We have EMS on the way, alright, sir?

[User] Yes, sir.

[Assistant] And you shot the person trying to break into your house, correct?

[User] Well, I opened the door to see what he wanted because he kept trying to kick in my door. And he opened up my screen door and rushed me. So I backed up real fast and told him, 'You don't want to do this, you want to get out of my house.' He came at me, and I fired.

[User] But I didn't mean to. Because when he rushed me the first time, I don't know where the first shot went. Then he took off his shirt and charged me again. I told him to go and I shot him. I had my two kids and my wife here. I didn't know what he was doing.

[Assistant] Are the deputies there?

[User] Yes, they're here.

[Assistant] Okay, they can take over now. Thank you, sir.

[User] Okay.


[Assistant] 9-1-1, what's your emergency?

[User] This is the county with a transfer. I just see the call over. He's at 1127K Parbour Court. The apartment next door has a fire.

[Assistant] A structure on fire? What's the address?

[User] 1127K Parbour Court. An apartment building, and one of the apartments is on fire.

[Assistant] Do you know if the fire is put out?

[User] The people that own the apartment used a fire extinguisher to put it out.

[Assistant] So you don't need a fire truck out there?

[User] No, but we weren't sure they were there. We saw smoke from the door. It was coming out of the doors and windows. They said they put it out.

[Assistant] The fire department still needs to go out, okay?

[User] Alright, that's fine.

[Assistant] Complex, there was a fire next door. The fire department and police came, but the guy wouldn't come out, and now he's started shooting.

[User] They are shooting at my door trying to get in.

[Assistant] Are you inside your apartment?

[User] Yes, I'm in number four, 1127 Cape Harbor Court.

[Assistant] Okay, I'm adding that to the notes for the officers. Stay inside, stay safe.

[User] Okay, thank you.

[Assistant] If you need to, we can stay on the line with you until the officers get there.

[User] Someone's knocking at my door.

[Assistant] Do you have a peephole?

[User] Yes, but I'm scared to look. They're still shooting.

[Assistant] Stay on the phone with me. Go to the back of your apartment, away from the door.

[User] I'm in a closet right now.

[Assistant] Okay, I'll stay on the line with you. Have you heard any updates from the officers?

[User] No, they're still trying to secure the area.

[Assistant] I will keep you informed. Let me know if you hear anything.

[User] Thank you. It's just me and my two cats here.

[Assistant] Are your cats safe with you?

[User] Yes, one is with me in the closet, the other is in the bathtub.

[Assistant] They're likely just scared. Can you hear anything now?

[User] No, it's quiet now.

[Assistant] Okay, just stay there for now.

[User] I heard a knock again. Should I open it?

[Assistant] If you feel it's safe, open it carefully. It could be the police.

[User] Okay, I'll check.

[Assistant] Good, let me know as soon as you can.

[User] They said it's safe. Thank you for staying with me.

[Assistant] You're welcome. Stay safe.


[Assistant] 9-1-1, what's your emergency?

[User] This is someone with the transfer for police, fire, or medical.

[Assistant] Alright, hello? I can't hear you clearly. Please speak up.

[User] Yes, I need an ambulance. 241 Domerick Drive.

[Assistant] Okay, you need an ambulance. Can you tell me what happened?

[User] My son just stabbed me. He just stabbed me.

[Assistant] He stabbed you? Is he still there with you?

[User] Yes, he is.

[Assistant] I'm transferring you to the fire department. Please stay on the line.

[Assistant] Orange County Fire Rescue, this is a call transfer.

[Assistant] Yes, I'm here. What is your nearest cross street?

[User] Horatio and Dommer Drive.

[Assistant] Got it. And what's the phone number you're calling from?

[User] Okay, here it is. My son is psychotic. I should have taken him to the hospital, but he stabbed me with a butter knife.

[Assistant] How old is your son, ma'am?

[User] He's 18.

[Assistant] Is he conscious right now?

[User] Yes, he is.

[Assistant] Is he still being violent?

[User] I hope not, but the longer we take, the worse it might get.

[Assistant] Does he still have the weapon?

[User] No, but he's looking for one.

[Assistant] Where is he now?

[User] He's right next to me.

[Assistant] Ma'am, what is your name?

[User] Diana May. M.A.Y.

[Assistant] And your son's name?

[User] Alex May. M.A.Y.

[Assistant] Can you go lock yourself in a room? Maybe a bedroom or a bathroom?

[User] Yes, I'm doing that.

[Assistant] Are there any guns in the house?

[User] No, there are no guns.

[Assistant] What did he go to pick up?

[User] Now he has one of those... I can't believe he did this. I don't know what's wrong with him.

[Assistant] I need you to stay calm. Is there anything else he could use as a weapon?

[User] He went to the bathroom. No, no, don't do it! Don't do it!


[Assistant] 9-1-1, what's your emergency?

[User] No, somebody just came in and shot my daughter and my husband.

[Assistant] They shot them? Are they conscious?

[User] Please, she's bleeding out. My daughter is bleeding out.

[Assistant] How old is your daughter?

[User] She's 10.

[Assistant] And where were they shot?

[User] In the head. Should I pick her up?

[Assistant] No, no. I want you to leave her where she is.

[User] Okay, what am I going to do? Are they still there?

[Assistant] Do you know who they are?

[User] They're coming back in. They're coming back in.

[Assistant] Let me know. Are you still there? Are you okay?

[User] I don't know, I'm scared. How many people were there?

[Assistant] How many people were there?

[User] I don't know, I was asleep and I can't move. I've been shot myself.

[Assistant] Where were you shot?

[User] I think I'm shot in the leg. I'm not sure.

[Assistant] Are you armed?

[User] Yes.

[Assistant] Okay, they're coming lights and sirens. Did you see any of them?

[User] No, I just got up because they told us that somebody had escaped jail and needed to check my house. Then they shot my husband and my daughter, and they shot me.

[Assistant] They're coming, okay? You said they told your husband they wanted to come in because of an escaped person?

[User] Yes, and that the whole property was surrounded with officers.

[Assistant] Are they still in the house?

[User] I don't know. I'm sitting here bleeding and I have this gun loaded.

[Assistant] What kind of gun do you have?

[User] It's a handgun.

[Assistant] Yeah. Where in the house are you?

[User] I'm in the kitchen, staring at the door.

[Assistant] Are you with your husband and your daughter?

[User] No, I can't look at them.

[Assistant] What kind of vehicles do you have on your property?

[User] I have a black Suburban in the front and a white Ford truck.

[Assistant] Did it sound like males were talking?

[User] There was a man and a shorter woman.

[Assistant] What did the woman look like? Was she Hispanic?

[User] No, she was white.

[Assistant] Okay. And what about the man?

[User] He was tall.

[Assistant] Were there others?

[User] Yes, a Hispanic man too.

[Assistant] Did you see what they were wearing?

[User] Camouflage clothing.

[Assistant] Are you holding up okay? Keep pressure on your wound.

[User] I'm trying. My husband always had a gun in the house just in case.

[Assistant] That's good. Did you hit any of them?

[User] No, they shot at me, and I shot back.

[Assistant] Okay, try to stay calm. We're getting help to you as fast as we can.

[User] I yelled at them to get out, but they just kept shooting.

[Assistant] It's going to be okay. They're almost there. Stay with me.

[User] Please hurry. I don't know how much longer I can hold on.

[Assistant] They should be there any moment. Do you hear or see anything outside?

[User] I hear cars driving up. I hope it's them.

[Assistant] They should announce themselves. Stay with me until they're with you.

[User] Okay, I'm scared.

[Assistant] You're doing great. Just hang in there a little longer.

[User] I hear them. They're here.

[Assistant] Put the gun down and let them come to you.

[User] I'm in the kitchen. I'm on 911.

[Assistant] Tell them you can't move and that you're injured.

[User] Okay, I'm doing that.

[User] They're with me now.

[Assistant] Okay, I'm going to hang up. You're in good hands now.


[Assistant] 9-1-1, what's your emergency?

[User] I think somebody's breaking in the house. We just came home from school and put our pajamas on.

[User] We're really scared. My mom's on her way here.

[Assistant] Okay. Do you hear someone at the door, or what's going on?

[User] No, we hear them at the back door. We're really scared.

[Assistant] Do you hear them at the back door?

[User] Yes, they're coming in now.

[Assistant] Okay, hold on the line with me.

[Assistant] I don't want you to hang up with me, okay?

[User] I'm not.

[Assistant] Okay, I want you to stay on the phone.

[User] Okay, I understand that.

[Assistant] We've got officers on their way there, okay?

[Assistant] How old are you?

[User] Um, we just got home from school. We had a half day today.

[User] My mom is on her way here.

[Assistant] Okay, who else is there with you?

[User] My brother and my sister, but she just went to school.

[Assistant] How old is your brother?

[User] He's seven and the other one's ten.

[User] My mom said, since we had a half day, she was going to come home early to watch us.

[Assistant] Okay, I want you to stay on the phone with me.

[Assistant] Are you guys downstairs or where are you at?

[User] Upstairs. We went in the closet because we're really scared.

[Assistant] That's all right. You can just stay on the phone with me.

[Assistant] I don't want you to hang up until an officer gets there, okay?

[User] Okay.

[Assistant] How far away is your mom from the home?

[User] She says she's on her way home, but I really don't know.

[Assistant] Okay. Have you guys looked out the window or anything?

[User] No, because I'm really scared.

[Assistant] That's okay. That's all right.

[Assistant] I'm just trying to type this into the officers. They're on the way there already, okay?

[User] Okay.

[Assistant] Where do you guys go to school?

[User] We go to [School Name].

[Assistant] And you had a half day?

[User] Yeah.

[Assistant] What grade are you in?

[User] I'm in [Grade].

[User] I'm about to go to [Next Grade].

[Assistant] Oh, okay. My daughter went to [your school].

[User] Did she really like it?

[Assistant] Yeah, she did.

[User] Are they on their way here yet?

[Assistant] Yep, they're on the way. I just wanted to keep you on the phone, okay?

[User] Okay.

[Assistant] Yeah, I don't want you to hang up because I want you to tell me if you hear somebody in the house, okay?

[User] Okay.

[Assistant] This is Officer Mueller, okay?

[User] Okay.

[Assistant] And it's okay. He's going to meet you at the front door. Can you unlock it for him?

[User] Yes.

[Assistant] You can stay on the phone with me, okay?

[User] Okay.

[Assistant] It's okay.

[User] Okay.

[Assistant] Are you opening the door now?

[User] Yes.

[Assistant] Okay. You go ahead and talk to Officer Mueller now, okay?

[User] Okay.

[Assistant] All right.


[Assistant] 9-1-1, what's your emergency?

[User] We need an ambulance at 1397 Newport.

[Assistant] 1397 Newport?

[User] Correct.

[Assistant] What is the problem there?

[User] I think we have a dead person in here.

[Assistant] Okay. Is the person bleeding at all?

[User] Yes, yes.

[Assistant] How old is this person?

[User] 23.

[Assistant] 23, male or female?

[User] Female. I have a mother. She's right now seeing the daughter laying on the ground. She found her laying on the ground.

[Assistant] Okay, you're not going to hear me for a second, but do not hang up.

[User] Okay.

[Assistant] Okay, ma'am. Tell me exactly what happened.

[User] I don't know what happened. I got home. We found her laying down in the garage. Somebody stabbed her with a knife.

[Assistant] Somebody stabbed her with a knife?

[User] Yes. We need the ambulance as fast as we can. She still has a heartbeat, but she's cold.

[Assistant] She still has a heartbeat, but she's cold?

[User] She's cold and blue.

[Assistant] She's cold and blue. Do you know how long she's been there?

[User] I don't know. I just got home from work.

[Assistant] Okay. We do have police officers en route and an ambulance also, okay? I want you to stay on the phone with me until they get there. She's still in the garage right now?

[User] Yes. I'm scared to move her.

[Assistant] Don't move her, okay? You said that she still has a heartbeat, though?

[User] Yes, I think so.

[Assistant] Do you know who did this?

[User] I don't know. I don't know.

[Assistant] Do you see a knife?

[User] No, I don't see the knife.

[Assistant] Okay. Who else is at the house with you, ma'am?

[User] Her mom right now.

[Assistant] Is there anyone else at the house?

[User] No, no one.

[Assistant] Okay, so you just got home now?

[User] Yes. We found her in the garage. We were walking and we were trying to reach her. We couldn't find her. She was not answering the phone.

[Assistant] Okay, how long were you guys trying to reach her?

[User] Since 9 p.m.

[Assistant] Okay, yes ma'am, they're on the way, okay? They're getting there as fast as they can. Just take a deep breath. What's her name?

[User] Her name is Alina.

[Assistant] Can you spell it?

[User] A-L-I-N-A.

[Assistant] And what's her last name?

[User] Ribnikova. R-I-B-N-I-K-O-V-A.

[Assistant] And she's 23?

[User] She's 22, I think.

[Assistant] Okay. What's your name?

[User] Victoria.

[Assistant] Okay. What's your relation to her?

[User] We are roommates and she's my best friend.

[Assistant] Okay. Where are you right now?

[User] I'm trying to pull out the cars from the driveway.

[Assistant] You're moving the cars out of the driveway?

[User] Yes.

[Assistant] How many cars you have in the driveway?

[User] We have two cars in the driveway.

[Assistant] Just leave the cars where they are, okay? The ambulance can get around them.

[User] Okay, okay.

[Assistant] Are you in a vehicle in the driveway?

[User] No, I'm right now in the garage. I put my car but there's still two more cars.

[Assistant] There are still two more cars?

[User] Yes.

[Assistant] Do you see the police officers now?

[User] There is one police officer here.

[Assistant] Okay. We've got more police officers and the ambulance will be there shortly, okay?

[User] Okay.

[Assistant] I'll let you talk to the police officers now, okay? You can hang up with me.

[User] Okay, goodbye.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, can I get help from the police department?

[Assistant] This is the police department. How can I help you?

[User] Can I get some assistance at Walnut Creek Apartments?

[Assistant] Walnut Creek Apartments? What's going on over there?

[User] We got an officer down.

[Assistant] What do you mean you have an officer down?

[User] If y'all don't clear this up, all the officers are going to be down.

[Assistant] Sir, can you verify your identity?

[User] Oh, forget it.

[Assistant] 9-1-1, what's your emergency?

[User] Yeah.

[Assistant] What do you need, sir?

[User] Yeah, we got a...

[Assistant] Sir?

[User] We got a backpack with bombs all around downtown.

[Assistant] Okay, where are you going to put the bomb?

[User] We're going to put them downtown and blow everything up.

[Assistant] 9-1-1, what's your emergency?

[User] APD

[Assistant] To what location?

[User] Walnut Creek Apartments.

[Assistant] Building and apartment number?

[User] Building three, apartment 187.

[Assistant] And what's going on there?

[User] I saw an officer shot down.

[Assistant] You saw an officer being shot down?

[User] Yes, a dude was shooting at him.

[Assistant] How long ago did this happen?

[User] About 30 minutes ago.

[Assistant] Is the officer still there?

[User] I don't know, I'm looking through the window.

[Assistant] And the person who shot him?

[User] I don't know.

[Assistant] You said this was 30 minutes ago?

[User] Yes, he wore all black.

[Assistant] A white male wearing all black?

[User] Yes.

[Assistant] Is there a reason why you didn't call earlier?

[User] I was scared.

[Assistant] Do you still see the officer there?

[User] Yes.

[Assistant] Where is he right now?

[User] Laying down screaming for help.

[Assistant] 9-1-1, what's your emergency?

[User] APD.

[Assistant] How can I help you, sir?

[User] We got an officer down.

[Assistant] I'm sorry?

[User] I've seen a cop get shot.

[Assistant] Where are you, sir?

[User] Downtown, 6th Street, off Netches.

[Assistant] You saw an officer get shot?

[User] Yes.

[Assistant] Okay, let me get the ambulance.

[Assistant] EMS, what's the address of your emergency?

[User] 6th Street and Netches.

[Assistant] Can you repeat that to make sure I have it correct?

[User] This is an anonymous caller. Officer down.

[Assistant] What's the telephone number you're calling from?

[User] Anonymous.

[Assistant] If we get disconnected, you need to call us back at 911.

[Assistant] Tell me exactly what happened.

[User] Officer was shot because he stopped a person.

[Assistant] APD, are you on the line?

[Assistant] Do you have a record of this?

[User] No.

[Assistant] EMS?

[Assistant] We received a terroristic threat earlier from this number.

[Assistant] His location showed East Austin, not downtown.

[Assistant] Do you have officers en route over there?

[User] Yes, we do.

[Assistant] Are you sending anyone to 6th and Netches?

[User] It doesn't look like it.

[Assistant] Are officers checking the location from the earlier call?

[User] Yes, we have officers there. No confirmed officers down.

[Assistant] If you find anything, please call us.

[Assistant] Do you have any other calls about an officer down?

[User] No.

[Assistant] Thank you.

[User] Bye.


[Assistant] 9-1-1, what's your emergency?

[User] Hello?

[Assistant] Hello, 911, where's your emergency?

[User] I'm ready for the police right out.

[Assistant] What?

[User] I'm worried for the police right out.

[Assistant] You need the police?

[User] They're chasing me. I'm running. They're chasing.

[Assistant] Why are you running?

[User] Because I want to stop.

[Assistant] Sir? Sir?

[User] But why talk about me?

[Assistant] Okay, can you pull over and find out what they want?

[User] What?

[User] She makes some stuff about me.

[Assistant] Who's talking about you?

[User] My wife, she made some stuff about me.

[Assistant] Your wife?

[User] Yes.

[Assistant] Well, if it's not true, can you just pull over and talk to them so they can get it all straightened out?

[User] They're not going to talk to me.

[Assistant] What's that?

[User] They're not going to talk to me.

[Assistant] All they want to do is talk to you and find out what's going on so they can get your side of the story. What's your name?

[User] Tell them to talk to me right now. I'll stop.

[Assistant] Okay, listen, I want you to pull your car over. What kind of car are you in?

[User] Look, please, pull out of them?

[Assistant] Can you just pull over to the side? The police are not going to hurt you. They just want to talk to you.

[User] Can you please put out of them so I can talk to them?

[Assistant] I can't put them on the phone. They're not in here with me, but I can tell them that you're going to stop and you're going to talk to them, and they won't hurt you. They just want to find out what's going on. What's your first name?

[User] They're going to help me. Call over, please. Tell them all over, please.

[Assistant] Okay, are you slowing down?

[User] Yeah, the camera.

[Assistant] Okay, just can you pull over? The police are not going to hurt you.

[User] You're going to stop right now?

[User] I'm trying to slow down. I see them slow down.

[Assistant] Okay, listen to me. When you stop, I want you to stay in your car, and I want you to put your hands on your steering wheel and don't get out until they come up to you, okay?

[User] What do you ask me?

[Assistant] Listen to me. Did you hear what I said?

[User] Did you stop?

[User] I'm stopping now!

[Assistant] Did you pull your car over?

[User] I don't want to make them crash.

[Assistant] I will tell them that you're going to stop so they will slow down, okay? Just slow down and then pull off to the side.

[User] It's him. One is behind me. Tell them to the office right, so I know if you know what you're saying.

[Assistant] Okay, I can't hear you. Slow down just a little bit.

[User] Tell them, the guy behind me, tell them to turn off and say it.

[Assistant] You want them to turn their lights off so you know they're going to stop?

[User] Yeah, anything just so I can see that.

[Assistant] Okay, hold on a second. Let me tell them that.

[Assistant] Jeff, tell the units behind him to turn their lights off for a second, and he said he'll stop.

[Assistant] If they turn their lights off, you're going to pull over, right?

[User] Yeah.

[Assistant] They're telling them right now to turn the lights off, okay? So let me know when you see the lights go off.

[User] I don't see it up there.

[Assistant] Are they still behind you?

[User] Yeah.

[Assistant] Do you see the police car?

[User] Yeah, there's two.

[Assistant] Okay, there's two of them, but their lights and sirens are not on anymore, right?

[User] Yeah, they're still on.

[Assistant] The lights are on?

[User] Yes, they're still on.

[Assistant] How fast are you going?

[User] I'm trying to slow down at a stop sign.

[Assistant] Okay, stop. I want you to stop right at the stop sign, okay?

[User] They're too close, and they're not giving me a signal.

[Assistant] They're not going to hit you. They can stop, okay? Just stop your car and just let me know when you have stopped, okay?

[User] Okay, but tell them to slow down. They're too close.

[Assistant] They will slow down. Just focus on slowing down yourself.

[User] He's really close.

[Assistant] Lewis, listen. I want you to slow down to like 30 mph and start hitting your brakes.

[User] Okay, tell them to slow down.

[Assistant] They're being informed as we speak. Are you slowing down?

[User] Yes, I'm slowing down.

[Assistant] How fast are you going now?

[User] About 50.

[Assistant] Keep slowing down. Let me know when you get down to 30.

[Assistant] Okay, now I want you to pull over to the side of the road.

[User] They're not going to hit me?

[Assistant] They're not going to hit you. Just slow down and pull off.

[User] They're still too close.

[Assistant] Lewis, you need to slow down and then come to a stop.

[User] They're too close. I don't want to get hit.

[Assistant] They will stay close until you slow down and stop. Hit your brakes, slowly pull to the side, and stop.

[User] Back up! Tell them to back up. I'm stopping.

[Assistant] When they see you slowing down, they'll back off. Are you stopping now?

[User] I'm stopping right now.

[Assistant] Are you stopped?

[User] Stop it. Tell them to back up.

[Assistant] Let me know when you have stopped.

[User] Stopped.

[Assistant] Lewis, can you hear me?

[User] Yes.

[Assistant] Is your car in park?

[User] Open the door!

[Assistant] Lewis?


[Assistant] 9-1-1, what's your emergency?

[User] N-5631 Shaw-Hill Road.

[Assistant] And 5631 Shaw-Hill?

[User] Yeah, what's going on there?

[User] I need a nanny.

[Assistant] A nanny?

[User] Yeah, this is a nanny 911.

[User] I need a babysitter and some friends and...

[User] Yeah.

[Assistant] Okay, ma'am, I'm not understanding what you need. What's going on?

[User] I just need a babysitter.

[Assistant] Okay, 911 does not provide a babysitter, ma'am.

[User] Okay.

[User] Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] Um, there was just a semi-going down Red Arrow and it had a wheelchair in front of it with a guy in it.

[Assistant] Okay, I've got it. Thank you.

[Assistant] 9-1-1, what's your emergency?

[User] Hello.

[Assistant] This is 9-1-1. Where are you?

[User] I am on... I have no idea. I'm in Pawpaw, obviously.

[Assistant] I can't understand you. Where are you?

[User] I'm sorry, I don't know. I'm in Pawpaw.

[Assistant] Okay, on Michigan Avenue in front of the middle school?

[User] Yes, I'm in the middle of the middle school.

[Assistant] Okay, we'll get help over there.

[User] No! I'm sorry to Dusty and TI, West Michigan Avenue in front of help in the school.

[Assistant] You need to calm down. I have help on the way.

[User] A semi hit a subject in a wheelchair and continued westbound on Michigan.

[Assistant] Okay, what direction is the semi going? Did it go westbound?

[User] I don't know. It's going like, I don't know, out of town, I believe.

[Assistant] Okay, can you give me a description of it?

[User] It was white, it didn't have a trailer.

[Assistant] Okay, white semi-truck, no trailer.

[Assistant] Where are you at right now?

[User] I'm just past... I'm across from Game and Blaze.

[User] Oh, my God, it's 1536. Sorry, this is bad. We're supposed to be it today. I'm in a tractor with no trailer.

[Assistant] I have the officer in front of the middle school. Where are you?

[User] No, look, there's only right now. I just saw him turn around. I'm right in front of Hogan Insurance Agency.

[Assistant] You're in front of Hogan Insurance Agency?

[User] Yeah, I'm going to put it in the parking lot.

[Assistant] Okay, my caller is in front of Hogan Insurance in the parking lot.

[Assistant] Are you out with them?

[User] They're pulling in right now.

[Assistant] Okay, go talk to them, okay?

[User] Okay, thank you.

[Assistant] 9-1-1, what's your emergency?

[User] I'm at the corner of Hayton and Red Arrow. There is a westbound truck dragging a man in a wheelchair. He did not see him crossing in front of him when the light changed.

[Assistant] Okay. We'll get help on the way.

[Assistant] 9-1-1, what's your emergency?

[User] I'm sitting here at the corner of Michigan and Hayden Street in Pawpaw. A semi-truck just came by and he does not know it, but he has a gentleman on the front of his truck that is in a wheelchair and he's pushing him down the road.

[Assistant] Okay, you're on Michigan and Haze?

[User] Yes, and they are headed west on Hazen. I think it was a Ralph Moyle truck.

[Assistant] Westbound on Heathen?

[User] No, westbound on Michigan. It's a Ralph Moyle truck, I believe, so I'm pretty sure it was a white semi-truck.

[User] I heard the girl screaming, so I was looking at her when I was getting ready to turn, then looked at the truck and saw it.

[User] The guy in his wheelchair is being pushed by the semi-truck.

[Assistant] Okay, we'll get them out there.

[User] All right.

[Assistant] Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, ma'am. This is a...

[User] Hold on...aids facility. Just a hysterical field. And a gunshot's going on...and a lot in the parking lot area.

[User] This is a security officer...

[Assistant] Sir?

[User] Yes.

[Assistant] Okay, what's going on there?

[User] There are gunshots occurring outside of the facility in the parking lot.

[Assistant] Who's firing?

[User] We don't know. We're going on the pursuit of the...

[User] Theirteenth officer in Edison.

[Assistant] Copy. It sounds like it's going to be a male. I heard a male voice in the background yelling and a female with the reporting party. There's also some loud popping noises in the background.

[Assistant] Sir?

[User] Yes, ma'am.

[Assistant] Who are you?

[User] I'm at the security office here at Rivergrade.

[Assistant] Okay, hold on. Which portion of the building is it?

[User] It's on the south of the southwest portion.

[Assistant] And what's going on there?

[User] There's gunshots being fired.

[Assistant] Do you know who's doing it?

[User] No, ma'am. I'm only in the office and are not.

[Assistant] And you're a security?

[User] Yes, ma'am. Five stand per security.

[Assistant] It's going to be the southwest portion of SCE, and it's unknown if it's a male or female shooting.

[Assistant] Sir?

[User] Yes, ma'am.

[Assistant] Who do you have responding right now?

[User] My other security officer.

[Assistant] Okay. We are on our way right now, okay? Do you have any kind of information, like as far as the description or anything?

[User] That was announced to us.

[Assistant] Okay, I'm going to put you on hold for a second, okay?

[Assistant] Irwindale Police.

[User] Hi, this is C.C.

[Assistant] Hi.

[Assistant] Do you guys have anything going on in Rivergrade at Brooks?

[User] We do. It's an active shooter.

[User] A lot of party that. That we're going there.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, I need some help. There was someone on my back porch, a black man.

[Assistant] And what is your address?

[User] 3613 Baywood Lane.

[Assistant] 3613 Baywood? Uh-huh, Greenville, North Carolina.

[Assistant] And is he still out there?

[User] I think so.

[Assistant] Are you in an apartment or a house?

[User] I'm in a house.

[Assistant] And he's on your back porch?

[User] He was, yes, ma'am.

[Assistant] Did you see what he was wearing?

[User] It looked like a black shirt. He's a black guy.

[Assistant] And he's still out there?

[User] I can hear him banging. He's trying to take my grill.

[Assistant] Trying to take your grill?

[User] Yes, ma'am. I need to get in here, put some clothes on. I'm terrified.

[Assistant] Do you know how he got up there? Did he walk or did he ride?

[User] He jumped over the fence in the backyard.

[Assistant] So he jumped over your fence?

[User] Evidently.

[Assistant] What part of the house are you in?

[User] He's on the front porch now, ma'am.

[Assistant] Now he's on the front porch?

[User] On the back porch.

[Assistant] He's on the back porch still?

[User] Yes, please, you need to help.

[Assistant] What part of the house are you in?

[User] I'm in my bedroom.

[Assistant] Is that in the back or the front of the house?

[User] I'm in the back.

[Assistant] Do you have a one-floor house or is it two-story?

[User] It's two stories.

[Assistant] And you're downstairs or upstairs?

[User] I'm downstairs. Please.

[Assistant] Can you look to see where he's running to?

[User] I can. I'm scared. I'm in the bathroom.

[Assistant] You're in the bathroom with the door closed?

[User] Yeah.

[Assistant] I understand if you want to be quiet, but I'm still here.

[Assistant] Can you still hear him moving around in the house?

[User] Yes.

[Assistant] Where is he now?

[User] In the living room.

[Assistant] Is he breaking in?

[User] He's in the back bedroom on the first floor. He's breaking in. I can hear him.

[Assistant] Make sure that door is locked.

[Assistant] We're dispatching units to your location. I'm staying on the line with you.

[User] I'm scared.

[Assistant] Just stay with me, okay? If you see him, say something so I know what's going on.

[Assistant] Do you think you might know who it is?

[User] No.

[Assistant] Do you live at this residence by yourself?

[User] Yes.

[Assistant] Can you still hear him in there?

[User] Yeah.

[Assistant] Is he breaking things?

[User] Yeah.

[Assistant] Is he still on the first floor?

[User] Yeah.

[Assistant] The living room is in the front of the house, right?

[User] Yes.

[Assistant] We've got officers outside your house right now, so hold tight.

[Assistant] Are there any lights on that you know of?

[User] No.

[Assistant] Be advised, the suspect is now in the living room on the first floor.

[User] I can still hear him.

[Assistant] Do you hear the officers outside? They might be making some noise.

[Assistant] Can you still hear him moving around?

[User] Yes.

[Assistant] Where is he now? Still in the living room?

[User] He’s running upstairs.

[Assistant] The officers are coming inside now, okay? Just stay on the line with me.

[Assistant] Is he still upstairs?

[User] Yes.

[Assistant] We have officers on the way. Do you have motion lights outside the house?

[User] No.

[Assistant] Okay, we have entry from the officers. Just stay with me.

[User] Okay.

[Assistant] Do you have an attic space?

[User] No, just a crawl space.

[User] He's coming downstairs now!

[Assistant] Okay, the officers are inside with a dog. Just stay on the line with me.

[User] I can hear them.

[Assistant] What's your name, ma'am?

[User] Dean.

[Assistant] We have your location and the officers are inside.

[Assistant] Is that your alarm I heard?

[User] Yes.

[Assistant] Just stay there. The officers should have contact any moment now.

[User] Can I call someone for me?

[Assistant] My dispatcher is contacting your parents and your best friend, who is also a police officer.

[Assistant] The officers will be coming to make contact with you in the bathroom. Just a moment.

[User] Can I open the door?

[Assistant] Wait just a second. Let me confirm.

[Assistant] Okay, you can come out now and make contact with the officers.

[User] Thank you. Can I hang up now?

[Assistant] Yes, the officers are with you now. You can hang up.


[Assistant] 9-1-1, what's your emergency?

[User] I just got back from work from Target. I'm at 338 Thompson Drive, and I found my fiancée on the floor in the kitchen. There's blood everywhere.

[Assistant] Okay, listen to me. Stay on the phone. You said there's blood everywhere? Is she conscious?

[User] No, she's not. Please help.

[Assistant] Okay, I need you to take a deep breath, okay? Is she conscious right now?

[User] No, she's cold. I don't understand what's happening.

[Assistant] Listen to me, you need to calm down, okay? We're going to get through this. How old is she?

[User] She just turned 59 years old.

[Assistant] Alright. And you said she's not awake?

[User] I don't want to touch anything, but there's blood.

[Assistant] Can you check if she's awake?

[User] I don't know. When I got here, the front door was unlocked.

[Assistant] I understand. I need you to answer this right now. Is she awake?

[User] No, she's not breathing.

[Assistant] She's not breathing either?

[User] No.

[Assistant] Okay. And you said the door was open?

[User] No, it was unlocked. It's unusual for it to be unlocked.

[Assistant] Have you been through the whole house yet?

[User] No, ma'am.

[Assistant] Okay, I want you to leave the house. Are you sure she's not breathing?

[User] She's not breathing. Please, God, get somebody here.

[Assistant] I have them coming, okay? But if you've not searched the whole house, I need you to go back outside and wait by your car. Do you understand?

[User] Yes.

[User] What do you mean about the blood?

[User] When I came in, I walked into the kitchen where I put my keys. I saw her on the floor. I fell over, and she's cold.

[Assistant] Do you think she's beyond help?

[User] Yes. Please get an ambulance.

[Assistant] I have them coming, okay? But I'm worried about your safety right now. You said the front door was unlocked?

[User] Yes, it's unusual.

[Assistant] Okay, give me a second. What time did you leave the house?

[User] Around 9:45. I left to get something to eat before going to work.

[Assistant] And you found her on the floor where?

[User] In the kitchen, close to the dining area. My God, who would do this?

[Assistant] When was the last time you spoke to her?

[User] Right before I left. We said goodbye, she gave me a kiss, and I drove off.

[Assistant] I have EMS and the fire department coming out there.

[User] She had both outside lights on; that's unusual for her.

[Assistant] The lights were on when you arrived?

[User] Yes, I thought she might have gone to sleep and forgot to lock the door.

[Assistant] Are you outside right now?

[User] Yes, I'm in the driveway. Please tell them to hurry.

[Assistant] They are on the way. I'm not going to get off the phone with you. Stay with me.

[User] Okay.

[User] Who could have done this to her?

[Assistant] Did you touch her at all?

[User] I felt her with the back of my hand. She's cold.

[Assistant] Do you think you're safe where you are right now?

[User] Yes, I'm fine. I don't know if she fell, but there's blood. There's a towel around her ankles, and there's blood at her head.

[User] She was going to stay up until midnight to ring her grandmother's bell for the 4th of July, so I know she would have been awake.

[Assistant] They're coming, okay? Stay put.

[User] The EMS team is here.


[Assistant] 9-1-1, what's your emergency?

[User] I'm over here. California Highway Patrol.

[User] Hey, we've got some shootings over here in Seal Beach.

[Assistant] Okay, where?

[User] It's at the salon, the Maritogh on PCH and Fifth Street.

[User] We need an ambulance.

[Assistant] PCH at Fifth. Who's shot?

[User] Some people in the salon here.

[Assistant] Okay, hold on.

[Assistant] Let me connect you to the fire department.

[User] Okay.

[Assistant] The shooter, is he still there?

[User] No, we saw him walk away. I think he's down the street.

[User] We saw him in a truck down the street.

[Assistant] Okay, who was it?

[User] I don't know. It was some large white man.

[Assistant] White male adult?

[User] Yeah, white male, maybe about 300 pounds.

[Assistant] Okay, why did he start shooting?

[User] What's that?

[Assistant] Why was he shooting?

[User] I don't know. We were at a construction site across the street.

[Assistant] Okay, hold on.

[Assistant] I need to connect you with the fire department.

[User] Okay.

[Assistant] They're at a salon, a hair salon.

[Assistant] Police department. Hi, at Jordan County. We have a transfer. Shots fired at PCH and Fifth.

[User] Yes, we have it. Ma'am, are you involved?

[Assistant] I have a description of the shooter.

[Assistant] Hello. Hello.

[Assistant] Okay, he said a white male adult, approximately 300 pounds, last seen wearing a white shirt.

[Assistant] Sir? Sir.

[Assistant] Did he have any other description?

[User] No, he said he walked away. Did he say which way he went?

[User] No, but he was walking towards a truck.

[Assistant] Sir, are you there?

[Assistant] Do you have his number?

[User] No, I'm sorry. I'll stay on the line if I can get this.

[User] Thank you.

[User] My friend is in there.

[Assistant] I know. I know.

[Assistant] Is anybody else hurt?

[User] I'm not involved in this.

[Assistant] I need you to stay back.

[User] Yeah.

[Assistant] Just stay over here.

[User] Somebody's going to have to.

[User] I can't come right here.

[Assistant] No, you need to stay back.

[User] It's right there, it's right there.

[User] You're good.

[Assistant] Just stay right here.

[User] Oh, okay.

[User] Oh no, because I was talking to the lady there.

[Assistant] We have a chance, please.

[Assistant] Do you have them?

[Assistant] Got them to stop the room.

[User] Got them?

[Assistant] We need someone to stay here, please.

[User] Hello.

[User] Hello.

[User] Hello.

[Assistant] Is anyone else there?

[User] There's now seven victims.

[User] I have seven victims.

[User] Hello.

[User] Can I need another?

[Assistant] Hold on.


[Assistant] 9-1-1, what's your emergency?

[User] We need an ambulance. I'm on Highway 100.

[Assistant] Where on Highway 100?

[User] I don't know. I'm on my way to watch the hospital, but I don't know if I'll make it. I'm trying to get to the next road.

[Assistant] Okay, I'm going to get an ambulance with my partner. Are you by yourself?

[User] No, I have people with me.

[Assistant] Okay. How many weeks pregnant are you?

[User] I'm 37 weeks.

[Assistant] You're 37 weeks? Is this your first pregnancy?

[User] This is my sixth.

[Assistant] Your sixth pregnancy? How far apart are your contractions?

[User] Like every two minutes.

[Assistant] Every two minutes? Okay. Are you still driving?

[User] He's driving.

[Assistant] You need to get off the road.

[User] He missed the light. We're at the junction of P and V.

[Assistant] Okay, you're at the junction of P and V. Stay on the line with me.

[User] I am.

[Assistant] Are you still having a contraction right now?

[User] Yes, very badly. And I have a lot of pressure.

[Assistant] Okay, I don't want you to push, okay?

[User] I'm trying not to.

[Assistant] Alright, just try to wait. The ambulance is on the way.

[User] Okay, thank you.

[Assistant] Let me know when the contraction is done.

[User] Now again.

[Assistant] Okay, breathe with it.

[User] Okay.

[Assistant] Take a deep breath in, and a little breath out.

[User] Okay, I feel a lot of pressure.

[Assistant] Who is with you?

[User] My husband.

[Assistant] Can you put him on the phone for me?

[User] Alright, hold on.

[Assistant] Okay, sir, I want you to lay her down if you can.

[User] Okay, I'm Richie.

[Assistant] Alright, Richie, do you have your hazards on?

[User] Yes.

[Assistant] Is she feeling pressure right now?

[User] Yeah, she's screaming.

[Assistant] Does she have pants or a dress on?

[User] Pants.

[Assistant] Can you take them off of her?

[User] Okay, they're off.

[Assistant] You're doing a great job. Is she having a contraction right now?

[User] I think so.

[Assistant] Okay. Can you see the baby's head?

[User] No, not yet.

[Assistant] Alright. Leave her on her back, and encourage her to breathe.

[Assistant] When she has her next contraction, see if you can see the baby's head.

[User] Okay.

[Assistant] Who's her doctor?

[User] Dr. Potts.

[Assistant] Alright. She's able to breathe right now?

[User] Yes.

[Assistant] Okay. If this is her sixth baby, she knows how to breathe. Make sure she doesn't push.

[User] Oh crap, the head is coming out.

[Assistant] Alright, I'm going to tell you what to do, Richie. Support the baby's head.

[User] Okay, I'm supporting it.

[Assistant] Is the baby completely out?

[User] Yes.

[Assistant] Do you have a clean towel or cloth?

[User] Not really.

[Assistant] Use her pants to wipe off the baby's mouth and nose. Is it a boy or girl?

[User] It's a boy.

[Assistant] Congratulations! Lay the baby on her belly and keep him warm. Don't pull on the cord. Do you have a shoelace?

[User] Yes.

[Assistant] Tie the umbilical cord about 6 inches from the baby. Just tie, don't cut.

[User] Okay, done.

[Assistant] How's the baby?

[User] He's doing good.

[Assistant] Has the afterbirth come out?

[User] No, not yet.

[Assistant] Alright, the ambulance should be there soon. Congratulations!

[User] Thank you.

[Assistant] You're welcome. Stay with her until they arrive.

[Assistant] 9-1-1, what's your emergency?

[User] I need an ambulance, I'm on Highway 100, somewhere between T and V.

[Assistant] Where exactly on 100?

[User] I just went through Highway T and V as in Victor.

[Assistant] So you're west of T?

[User] Yes, heading towards Highway 44.

[Assistant] How far past T are you?

[User] I just pulled over as soon as I talked to you.

[Assistant] Okay. How old are you?

[User] 54.

[Assistant] Alright, I'm going to get an ambulance on the way. What’s your name?

[User] Larry.

[Assistant] Larry, do you have a history of heart problems?

[User] Yeah, I'm taking medicine.

[Assistant] Do you have any aspirin with you?

[User] No, I don't think so.

[Assistant] Alright. My partner has the ambulance on the way. You don’t have to talk to me, but I’ll stay on the line with you, okay?

[User] Okay.

[Assistant] Did you just start feeling this way?

[User] I've been feeling it for about 30 minutes. I just left a scrap yard in Franklin County, trying to untie my trailer, and felt tightness in the chest. I thought, better stop.

[Assistant] So you got back in your truck and turned the air conditioner on, but it’s not getting better?

[User] No, it's not getting better.

[Assistant] Are you taking any other medications?

[User] No.

[Assistant] Are you in your vehicle?

[User] No, I'm sitting on the ground in front. I was going to try to lay down.

[Assistant] Okay, lie down if that makes you more comfortable.

[User] I feel like somebody's sitting on my chest.

[Assistant] Try to take some deep breaths, Larry.

[User] I'll try.

[Assistant] It's all right, Larry. The ambulance is on the way. Is anybody around to help you?

[User] No one's stopping.

[Assistant] It's okay. Your wife will be relieved that you're getting help.

[User] I don't want to call her. She'll be scared.

[Assistant] Don't worry, we won't call her now.

[User] I'm not ready to go, I've got young grandkids.

[Assistant] It's alright, Larry. You're going to see Ryan and Lindsay soon. Stay with me.

[User] I don't see anybody coming. My wife's going to kill me.

[Assistant] No, she won’t. She’ll just be glad that you’re okay.

[User] Okay, I'll try.

[Assistant] What's your wife’s name?

[User] Kathy.

[Assistant] Alright, Kathy and the grandkids will be glad you're getting help. Do you feel short of breath?

[User] Yes.

[Assistant] Try to take some slow, deep breaths.

[User] I don't think I'm going to make it.

[Assistant] Yes, you are. You're going to make it. Stay with me.

[User] I see the ambulance, but they're too far away.

[Assistant] They're coming. Stay with me, Larry. Ryan and Lindsay are waiting for you.

[User] I'll try.

[Assistant] Stay with me. Do you see them getting closer?

[User] Yeah, they're almost here.

[Assistant] Alright, Larry. Help is almost there. Hang in there.

[User] I see them.

[Assistant] Okay, good. Stay with me until they get to you.

[User] They are here.

[Assistant] Okay, Larry. You're going to be fine. Let them take care of you. Bye.


[Assistant] 9-1-1, what's your emergency?

[User] I'm the instructor at the front of a class. I've got three down. I'm not sure if they're all dead, but I'm pretty sure.

[Assistant] What happened?

[User] I had a student that had withdrawn from the program. She came to me earlier looking for help. I sent her to get her transcripts, then she went to someone else's office, and then she came back to my office.

[User] I asked her to take a seat for a minute until I could finish the tests, and then she just started shooting. I hit the ground, and when I turned around, everyone else hit the ground with me. When I got up, she was reloading the gun.

[Assistant] Was she a black or white female?

[User] Black, heavyset, real curly hair. She shot two other people and then shot herself.

[Assistant] Okay. And what room were you in?

[User] It's the EMT class, room 283.

[Assistant] Alright, stay on the line. Help is on the way.


[Assistant] 9-1-1, what's your emergency?

[User] His name is Matt. I guess he knows her.

[Assistant] Okay, 911, what's the address?

[User] It's Peaches on Cortez.

[Assistant] What's happening there?

[User] He was shooting, there are injuries.

[Assistant] What does he look like?

[User] He's probably 6'4, white, wearing a gray shirt and jeans. He's got a mustache and goatee.

[Assistant] What's he driving?

[User] He's getting in a dark gray Jeep Cherokee.

[Assistant] Are you able to see the license plate?

[User] Yes, it's 795 J-O-V. Could be J-D-V, but I know it was 795.

[Assistant] Which direction did he go?

[User] He just turned onto 59. I couldn't see the direction, I'm inside the building.

[Assistant] How many people are injured?

[User] Just one, she's been shot several times. She's not moving.

[Assistant] Okay, they're on the way. Is she still breathing?

[User] Oh my God, no, she's not moving at all.

[Assistant] All right, police and medical are on the way. What's your name?

[User] My name is Jeb.

[Assistant] Okay, Jeb. You've been a great help. They're on the way.

[User] All right, thank you.

[Assistant] 911, what's your emergency?

[User] Hi, 134, transferring another caller about the shooting.

[Assistant] Hello, what's your emergency?

[User] No, he just got in the car and took off. It's like an SUV, Royal Blue.

[Assistant] Did you get the license plate by chance?

[User] No, there's a guy laying there. I think he's been shot a couple times.

[Assistant] Are they inside Peaches or where are they?

[User] Yeah, they're just outside the jewelry store.

[Assistant] Okay, police and medical are on the way. Thank you for your help.

[User] Yes, thank you. Bye-bye.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, ma'am. I think my son's been killed.

[Assistant] Where at?

[User] We're in the Evergreen Trailer Park on Bolson Street, Trailer 81.

[Assistant] Okay, what's the exact address?

[User] Walton Street, Trailer 81, Evergreen Trailer Park in North Canton.

[Assistant] Is it in North Canton City?

[User] Yes, it is in North Canton City.

[Assistant] Alright, stay on the line, okay? It's not coming up on my map, so I want to make sure we get the right place.

[Assistant] Stay on the line.

[User] Okay.

[Assistant] North Canton emergency.

[User] Yes, this is Judy Smith. I'm at my son's trailer park.

[Assistant] Uh-huh.

[User] We just broke in and it looks like he's in the bathroom, but his head's missing.

[Assistant] Wait, what? His head isn’t there?

[User] I know it sounds really weird, but...

[Assistant] Wait a minute. You’re in his trailer, and you see him in the bathroom?

[User] It looks like him. I don't know.

[User] Could you just dispatch an officer?

[Assistant] Yeah, we'll send an officer.

[User] There's a body or something there. It looks like his legs.

[Assistant] Okay. Alright. We'll have an officer up there, all right?

[User] Okay. Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] 3124 North Truewood, number B.

[Assistant] What's the emergency?

[User] There's a gunshot wound to the chest.

[Assistant] Number B?

[User] Yes.

[Assistant] Okay, help is on the way. How old is the victim?

[User] He's a 30-year-old male. Shot to the left side in the chest. There's bubbles coming out of his nose.

[Assistant] It sounds like a sucking chest wound. Do you know if this was accidental or intentional?

[User] I think it was an accident.

[Assistant] Alright, stay calm. Help is on the way. What's the victim's name?

[User] His name is Justin Thomas.

[Assistant] Roll his head to the side to see if you can get the blood out of his mouth. Is he breathing?

[User] He's breathing, but there are bubbles coming out of his mouth occasionally. It's not regular.

[Assistant] Is anyone else there with you?

[User] Yes, I have two other people here. We're trying to do first aid.

[Assistant] Was anyone else with him when the accident happened?

[User] No, it seems like it was an accident involving his son. He came over to get some stuff. I was in bed, but a buddy of mine was with him.

[Assistant] How old is his son?

[User] The child's about three or four.

[Assistant] Was a pistol involved?

[User] Yes, it was a .380 caliber pistol on the countertop.

[Assistant] Where is the gun now?

[User] I moved it. I'm going to unload it so it's safe.

[Assistant] Okay, go ahead and secure the weapon. Let me know when it's done.

[User] All done. The weapon is secure, and a round is missing, I think.

[Assistant] Alright. What's your name, sir?

[User] My name is James.

[Assistant] James, are you in the room with Justin right now?

[User] Yes.

[Assistant] Is he responsive?

[User] No, he's not responsive. He's breathing, but not regularly. There are bubbles coming out of his mouth.

[Assistant] I need you to lay him flat on his back. Is there anything under his head?

[User] No, nothing under his head. He's flat on his back.

[Assistant] Good. Pull his chin up slightly to make sure his airway is clear. Let me know when that's done.

[User] Okay, his chin is up and airway clear.

[Assistant] We're going to start CPR. Are you ready?

[User] Yes, I'm ready.

[Assistant] Place the heel of your hand on his breastbone, right between the nipples. Place your other hand on top of that. Are you in position?

[User] Yes, I'm ready.

[Assistant] Pump hard and fast, 30 times, about twice per second. Let the chest come all the way up between pumps. Count out loud for me.

[User] Okay, doing it now. One, two, three... eighteen... Twenty-nine, thirty.

[Assistant] Check his mouth and let me know if there's anything other than blood.

[User] There's something thicker and darker than blood.

[Assistant] Alright. Tilt his head back, pinch his nose closed, and give him two regular breaths. You can skip this if you're uncomfortable.

[User] Okay, I tried.

[Assistant] James, can you hear me? We're going back to compressions. Continue until help arrives.

[User] Alright, continuing CPR.

[Assistant] Is someone else there to assist?

[User] The firefighters just arrived.

[Assistant] Okay, I'll let them take over. You're doing great. Thank you, James.