[Assistant] 9-1-1, what's your emergency?

[User] Hi. I just saw somebody run into the Compass Bank on Thomas and 34th Avenue with a mask on.

[Assistant] 34th? We don't know if he's robbing it or not, but we're sitting across the street.

[Assistant] Okay, I'm going to get somebody started. What kind of vehicle did they come in?

[User] Looks like a white, four-door, Scion, or Mitsubishi.

[Assistant] And you said 34th Avenue and Thomas?

[User] Yeah, it's Compass Bank.

[Assistant] Okay.

[User] I don't see anything happening. We could be wrong; we just saw him running in with a mask on. We don't know what's going on.

[Assistant] So he jumped out of a white, what kind of vehicle?

[User] It looks like a four-door, late model, maybe 2007 or 2008.

[Assistant] Did you get a plate number?

[User] No, it's across the street and I'm at a burger shop.

[Assistant] Was it a male or female? Could you tell?

[User] They had a mask on.

[Assistant] What were they wearing?

[User] Gray sweatshirt and gray beanie.

[User] Look, the cars are leaving.

[Assistant] Was it that silver car?

[User] No, that was a lady who got in that one.

[Assistant] Okay, so the person wearing the gray sweatshirt and gray beanie, did the beanie cover their face?

[User] Hang on a second. It looked like a gray bandana around his mouth and over his eyes.

[Assistant] So not a mask?

[User] I don't know for sure. There's a guy waiting in the car.

[Assistant] So there's another person in the white car?

[User] Yeah, there's a person waiting. The police are pulling right behind him right now.

[Assistant] Okay, there's somebody in the white car, correct?

[User] Yeah, he's got a white beanie hat on. I think he's a concerned citizen.

[Assistant] Would you like to speak to the officers when they come out?

[User] No, I don't need to, but you can call me if needed. They're behind the correct car.

[Assistant] Okay, so the officers are watching?

[User] Yes, they're already here.

[User] Oh God, he's got a gun and they're shooting! They're shooting!

[Assistant] So there's shooting now?

[User] Yes, one guy is down. I'm an eyewitness to this whole situation.

[Assistant] Okay. Was there only one person?

[User] I didn't see a second person. He ran to the back of the car and put something in the back seat before getting in.

[Assistant] You did not see a second person enter?

[User] No, it looked like there might have been, but it was probably just the visor.


[Assistant] 9-1-1, what's your emergency?

[User] I don't want emergency. The lake and I ride on horses out at Rocky Canyon, north of Eagle Road. Do you know where that is?

[Assistant] Oh, sir, there's several miles there. How far up are you?

[User] Do you know where they ride the horse? You go down Eagle Road past Stilwell?

[Assistant] Are you touched? You go out past floating feather, back beacon light, out towards Stilwell?

[User] Uh-huh. And you got it all the way out.

[Assistant] Okay, sir, do you need police, fire, or paramedics?

[User] My wife's up, up, up a horse.

[Assistant] Okay, and you're down the bottom of the canyon?

[User] He's not moving.

[Assistant] Sir?

[User] No.

[Assistant] Yes. Let me get the paramedics on the line with us. Just a second.

[User] Okay.

[Assistant] Paramedic dispatch with the address to emergency. What is the address?

[User] The Heseltz. We're out on horses. Out north, Eagle Road.

[Assistant] Eagle Road and where?

[User] You go past floating feather, and beacon light all the way out to where they ride the horses at. All the way out past Stilwell.

[Assistant] Do you know the exact location?

[User] Oh my gosh. Are you in Boise, or in Ada County?

[User] Yes, I believe I am.

[Assistant] Okay, hold on one second. Let me see if I can get a hold of the map here. Hold on one second. You're on Eagle and past Stilwell?

[User] Yes. It's quarters.

[Assistant] Back quarters? Yeah, all the way out where it turns to almost dirt.

[Assistant] Are you by Willow Creek?

[User] I'm not sure, ma'am.

[User] I don't know. If I go north on Eagle, how far am I going?

[User] All the way out Eagle Road. All the way up.

[Assistant] Okay, is it on a dirt road?

[User] Where you have come in, it probably is.

[Assistant] Okay, if I go to Eagle and Willow Creek, will I get there?

[User] I believe so.

[Assistant] So if I go up to Willow Creek at the end where it's dirt road, which way do I need to go from there?

[User] You just follow Eagle Road on out.

[Assistant] Onto the dirt road?

[User] Yeah, there's a gate.

[Assistant] Is the gate locked?

[User] Green gate.

[Assistant] Is it locked?

[User] No.

[Assistant] And we just keep going through that.

[User] And you turn and go through the gate and you come all the way down. I'll try to meet you out there.

[Assistant] Okay, what's the medical emergency?

[User] She has been thrown off a horse over the edge of Rocky Canyon cliff. It's a long way down.

[Assistant] Okay, so Rocky Canyon cliff?

[User] Yes.

[Assistant] How far is she down the cliff?

[User] Probably 100 feet. She's not moving.

[Assistant] Okay, he said she's not moving? How old is she?

[User] 52.

[Assistant] So she's about 100 feet down?

[User] At least.

[Assistant] Do you know if she's conscious or unconscious?

[User] I have no idea. I'm going to try to get down there.

[Assistant] Okay, I'd rather you not. I don't want to have two patients. I need to make sure that you get down safely.

[User] I might be able to.

[Assistant] Okay, hold on one second. Are you by any houses at all?

[User] I could be.

[Assistant] Do you see any houses around you?

[User] Not that I can see.

[Assistant] How far off Eagle Road would you say it is?

[User] Probably three, four miles down the dirt. There's a couple of houses.

[Assistant] There's houses? Cars can drive down this road?

[User] Yes.

[Assistant] Okay, so past Willow Creek, north on Eagle onto the dirt road past a green fence. Correct?

[User] Correct. You'll first go by a horse turn off. It's still paved. You'll go on down and then there's the green gate to your right-hand side.

[Assistant] Okay, hold on one second. Are you in a car or on a horse?

[User] I have a horse. I got one horse running.

[Assistant] Okay. I'm not worried about the horses. I'm more concerned about her, okay? Are you near her or can you see her?

[User] Yes, I can see her.

[Assistant] You can see her. Is she moving at all?

[User] No, she is not.

[Assistant] Have you called down to her? Is she answering you?

[User] No, she is not.

[Assistant] Okay. So you believe she's unconscious?

[User] I believe so.

[Assistant] Okay. You don't have a way without hurting yourself to get down to her, correct?

[User] Yes, I can. I'll have to go around to the other side, but I can get down to her.

[Assistant] Okay. Is there anybody else there with you?

[User] No.

[Assistant] Okay, because I want to make sure we get help to you. I'm going to keep you on the phone. Have you gone past Erin Lane?

[Assistant] Okay, do you know where Erie Lane is off of Willow Creek?

[User] No.

[User] When you come up Eagle, you pass beacon lights.

[Assistant] Yes.

[User] And then you come up, Willow Creek goes up to Erie Lane, up to Boise and Meridian Road.

[User] Boise Meridian Road.

[Assistant] You're going to need a brush rate.

[User] I know, you're North Eagle Road. It goes all the way up into almost the airy lane and it ends and then goes into the dirt road.

[Assistant] Okay, do you see, did you go back quarters?

[User] Yes.

[Assistant] Did you go back Stilwell Road and quarters?

[User] Okay, I do have people that are running that way now. I'm just trying to find you, okay? We're just getting a general idea. We're going to come up Eagle Road, okay? But we're just trying to get a general location where you're at, and I want to make sure I get you the right help and get you where we need to go. So I'm going to keep you on the phone with me.

[Assistant] Okay. Let me just pull this up real quick. Okay.

[Assistant] Eagle. Okay, go on Eagle Road, right? Okay, I'm on Eagle Road. I'm passing quarters.

[User] Okay, keep going to go. That's Willow Creek. I'm going up Willow Creek.

[Assistant] Okay. How far from quarters do I need to go?


[Assistant] 9-1-1, what's your emergency?

[User] Yes, my fiancé is going crazy. I think he's going to try to kill himself. I need an ambulance; they're going to have to restrain him.

[Assistant] Is he hurting anyone else, or just himself?

[User] He's not hurting anyone else, but he's screaming that he hates himself and he wants to die, and he's hitting himself in the head.

[Assistant] All right, one second. How long has he been drinking?

[User] No, just since like eight.

[Assistant] Just since eight tonight?

[User] Yes, this just started.

[Assistant] Is he aware of you calling?

[User] No.

[Assistant] What's the cell phone number you're calling from in case we get disconnected?

[User] <provides phone number>

[Assistant] How old is he?

[User] 31.

[Assistant] Is he conscious?

[User] Yes.

[Assistant] Is he breathing?

[User] Yes.

[Assistant] Is he violent right now?

[User] Towards himself.

[Assistant] Does he have a weapon?

[User] No.

[Assistant] Where is he now in the house?

[User] In the downstairs with my roommate and one of his friends.

[Assistant] Are they just keeping an eye on him?

[User] One of them is holding him, trying to keep him from hitting himself.

[Assistant] So you have at least one person trying to restrain him?

[User] Yes.

[Assistant] Is he completely awake right now?

[User] Yes.

[User] Can I go down there to check on him?

[Assistant] Yes, but stay on the phone with me. If you need to put the phone down, that's okay.

[Assistant] Are there any weapons present in the house?

[User] No, just kitchen utensils.

[Assistant] Okay, I'm going to keep you on the phone until the officers get there due to the seriousness of the situation. Are your friends aware that you're calling?

[User] Yes, but I really need to get down there.

[Assistant] Go ahead and walk down there. I'll stay on the phone with you. Protect him from himself, but protect yourself first.

[User] Hey, look at me. Look at me.

[Assistant] We've got police on the way; they'll be there first to assist.

[User] Okay.

[Assistant] We do have crisis intervention officers; one of them will be arriving.

[User] Okay.

[Assistant] Can you unlock the front door and make sure they can get in?

[User] Yes.

[User] They're here.

[Assistant] Alright, they're there. Good luck.

[User] Thank you. Bye.


[Assistant] 9-1-1, what's your emergency?

[User] Well, hi, I'm an emergency. This is Ramigran. I'm at Gracewood Deli.

[User] I specifically asked for little turkey and little ham and a lot of cheese and a lot of mayonnaise. And they give me a hard time with him and he stopped by and just...

[Assistant] Who is this?

[User] This is Ramigran. I was just wondering if you could just...

[Assistant] You're calling 9-1-1 because you don't like the way they're making your sandwich?

[User] Exactly. So they don't buy it.

[Assistant] Okay. Just walk away and don't buy it if they don't want to make it the way you want it.

[User] She's telling me she won't make it for me again, and it's because of that, you know. So, I mean, I just want to solve this the right way. She's giving me a hard time.

[User] Her system made it, but she left. They played games with me. So I was just wondering if you can come by.

[Assistant] Do they work there?

[User] Yes, they work here.

[Assistant] What's your last name?

[User] McLean, capital M-C, capital L-E-N-N-O-N.

[Assistant] And you said your first name is?

[User] Rather, capital R-O-T-H-R.

[User] I just want to resolve, and I want to be able to come back here and get my regular sandwiches that I asked for. I already told her, I already asked her, maybe I have to come down before they make it and get my sandwiches that way, because it seems like they're not listening to me. They just put down anything they want and then they expect me to pay for it.

[Assistant] Okay, in the future, just don't, you can stay there, stay outside, I'll send somebody.

[User] Okay, thank you.

[Assistant] And in the future, just don't buy the sandwich.

[Assistant] Look at it before you buy it, okay?

[User] All right. Thank you, ma'am. Bye.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, I'm calling. I have a concern for a co-worker. She just called in, sounding very strange, and I asked her where she's being abducted or held hostage, and she was just like, yeah, yeah.

[Assistant] I can help you. Do you need to call our line or is there someone else I should transfer you to?

[User] She's taking her son to school.

[Assistant] Is she out in the car right now?

[User] Yes, she called from the car. She says she was taking her son to school.

[Assistant] What's her phone number?

[User] Stay on the line with me.

[Assistant] Do you know where she lives?

[User] I do know where she lives.

[Assistant] If she's driving, is someone with her in the vehicle?

[User] Yes, someone is in the car with her.

[Assistant] Do we know where she is at this time?

[User] All I know is she said she was taking her son to school. I don't know her exact location.

[Assistant] Do we know what kind of car she's in?

[User] She drives a Toyota Corolla.

[Assistant] Is it a newer or older model?

[User] It's a new one.

[Assistant] What does she do for work?

[User] She's a nursing assistant.

[Assistant] What's her name?

[User] Her last name is Elskine.

[Assistant] When did you talk to her?

[User] It wasn't even five minutes ago.

[Assistant] Has she had trouble in her personal life?

[User] Yes, she's been trying to get him to move out.

[Assistant] What's your name?

[User] My name is...

[Assistant] And your phone number?

[User] It's...

[Assistant] Do you know her address at home?

[User] Yes, I know where she lives.

[Assistant] Is she a black female?

[User] Yes.

[Assistant] Do you know her date of birth?

[User] I believe it's in the HR files, we're checking now.

[Assistant] Has she had a situation similar to this before?

[User] Not that I'm aware of.

[Assistant] Did she sound hurried or just distant?

[User] She sounded distant. I could barely hear her.

[Assistant] What did she say to you on the phone?

[User] She just said she was taking her son to school. Nothing else.

[Assistant] Is it normal that she calls to tell you she's taking the child to school?

[User] No, because we know she does that every morning before work.

[Assistant] Do you have her home address?

[User] Yes, it's...

[Assistant] Do you know the home phone number?

[User] Yes, but her father is not always there.

[Assistant] Alright, I'm going to work on this. If you hear anything, call me back. My name is at the Orlando Police Department.

[User] Okay.


[Assistant] 9-1-1, what's your emergency?

[User] This is the sheriff's office with a transfer. The address is 4037 Northwest Woodston Road, Unit 10B at Oak Tree Village.

[Assistant] Okay, what's going on?

[User] My boyfriend's outside. He's been stabbed.

[Assistant] Is he breathing?

[User] He's breathing but profusely because he takes five of us to begin with.

[Assistant] Okay, what apartment are you at? Are you at the campground side or the apartment side?

[User] The apartment side.

[Assistant] Do you know who stabbed him?

[User] Yes, I did.

[Assistant] You stabbed him?

[User] Yes, I did.

[Assistant] Where is the knife that you stabbed him with?

[User] It's on the floor inside the apartment.

[Assistant] Okay. Why did you stab him?

[User] Confrontation.

[Assistant] Are you outside with him now?

[User] No, I had to go inside to grab my phone.

[Assistant] I understand. Are you now outside with him?

[User] No, ma'am, I'm not.

[Assistant] What is your name?

[User] My name's Donna Picklesheimer. P-I-C-K-E-L-S-H-E-I-M-E-R.

[Assistant] Thank you, Donna. Are you with the knife now?

[User] No, I'm out here with him.

[User] Oh my God, I think he's dead.

[Assistant] Is he breathing or not breathing?

[User] I don't know.

[Assistant] Is his chest rising and falling?

[User] No.

[Assistant] So he's not breathing?

[User] I don't know, ma'am.

[Assistant] Are you outside with him now?

[User] Yes, I am.

[Assistant] Did you take his pulse?

[User] There's no pulse, ma'am.

[Assistant] Okay, stay with me, Donna. What's your boyfriend's name?

[User] Sean Haney.

[Assistant] Officers are on the way. Are you going to be able to flag them down?

[User] Yes, I can.

[Assistant] I need you to stay on the phone with me, Donna. Don't hang up, okay?

[User] I understand, but if my phone dies, it's because of the battery.

[Assistant] I understand. Just try to stay on the phone.

[User] Okay.

[Assistant] Are you inside or outside?

[User] I'm outside.

[Assistant] Do you see the officers?

[User] Yes, they're here now.

[Assistant] Okay, you can hang up the phone now.


[Assistant] 9-1-1, what's your emergency?

[User] Help me, please. There's a fire.

[Assistant] Where's the fire at?

[User] Oh, no, it's wrong.

[Assistant] Is your house on fire?

[Assistant] Is your house on fire?

[User] Hello? Hello? Please, get up! Grandma! Come on! Come on!

[User] Come on, please! Get up. Grandma, come on!

[User] Can you help?

[Assistant] Okay. Is your house on fire?

[User] Yeah, come on.

[Assistant] Is your grandma still in the house?

[User] Oh, I got it, come on, grandma.

[Assistant] Are you guys out of the house?

[User] I'm back, come on.

[Assistant] Is there any gas in there?

[User] Go ahead. Come on, I'm taking you all.

[Assistant] Are you there?

[User] Come on. Get up!

[User] Come!


[Assistant] 9-1-1, what's your emergency?

[User] I just killed someone, 100, Route 46.

[Assistant] What do you mean you just killed someone?

[User] Exactly what I said. I'm armed and dangerous.

[Assistant] Where are you?

[User] I don't know the address of this place.

[Assistant] Okay, what road are you on?

[User] I'm not on Route 46.

[Assistant] You're on Route 46?

[User] No, I'm in the parking lot. I think it's behind the hotel or something.

[Assistant] Do you know the name of the hotel, sir?

[User] I don't know.

[Assistant] Okay, well, do you know, are there any other businesses around you?

[User] Yes, exit realty gold. That's where I killed the person.

[Assistant] Exit realty gold?

[User] Yes.

[Assistant] Okay, what did you kill them with?

[User] You know what? I'm armed, I'm dangerous, send the cops out. I'm in a parking lot. I can see from every angle. I will shoot at anyone who approaches the car.

[Assistant] Okay, I understand that, sir, but I'm trying to figure out what type of weapons you have, so we know exactly what's going on out there. I'm not mocking you. I'm being truthful with you. I need to know what type of weapons you have.

[User] I have a gun.

[Assistant] You have a gun. Okay. How many people did you hurt?

[User] You know, I'm not in a condition to talk.

[Assistant] Okay, can you at least tell me the city you're in so I can send the police out there?

[User] Mountain Lakes.

[Assistant] You're in Mountain Lakes?

[User] Yeah.

[Assistant] Okay. So you're in Mountain Lakes, New Jersey, and you killed someone.

[Assistant] And you're behind a hotel, you said?

[Assistant] And you're in the parking lot.

[Assistant] Are you standing by a car or are you inside a car?

[User] I'm inside a car.

[Assistant] You're inside a vehicle. What kind of car is it?

[User] It's a white Honda Civic.

[Assistant] It's a Honda Civic? Where, okay, where is the person you killed?

[Assistant] They're killed inside the exit realty gold?

[User] That's correct.

[Assistant] How many people did you kill? Just one person?

[User] Just one person.

[Assistant] Okay, again, you're in Mountain Lakes, Route 46 in the parking lot by exit realty gold. Do you know the person that you killed?

[User] So what? Just get the cops here.

[Assistant] Sir, the cops are on the way.

[User] I'm reloading right now. I'm going to shoot at anybody that approaches the car.

[Assistant] Okay. That's not a problem, sir. I'd advise you not to reload and do that, but... What's your name?

[User] I'm sure when you get my driver's license, you'll know it. Just send the cops out.

[Assistant] What kind of gun do you have?

[User] It's a long-range gun.

[Assistant] It's a long-range gun, so you have a rifle?

[User] Right.

[Assistant] You only have a long-range rifle on you, right?

[User] No, I have handguns also.

[Assistant] You have handguns and a long-range rifle?

[User] That's right.

[Assistant] Okay. What color is your Honda Civic?

[User] It's white.

[User] You know what? I need to make some calls and let people know that, you know, I'm going to be dead now.

[Assistant] Well, I'd appreciate if you stay on the line with me because it's, you know. I'd rather you not kill yourself or kill anybody else. It's a little bit more important to me that you stay alive.

[User] I need to call and tell them that I'm going to be dead soon.

[Assistant] You don't have to go anywhere. You can stay on the phone with me, sir. We can de-escalate this and make things better, okay?

[User] We're not going to de-escalate this. I'm looking to escalate.

[Assistant] You're looking to escalate this? I don't think that's a good idea. Tell the officers that, you know, I don't want to kill anybody else.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, we need an ambulance.

[Assistant] Where is your emergency?

[User] We're at Westport Shopping Center, right outside Norton Immediate Care Center. We had somebody that looked like they had heat exhaustion out on our lawn crew, and he's in pretty rough shape right now.

[Assistant] What's the address you're at?

[User] Uh, hang on. Alberta, what's the address on the building? 1321. 1321, Her Lane.

[User] 1321, Her Lane. It's at the Westport Shopping Center, right outside the Norton Immediate Care Center.

[Assistant] Okay. What's your phone number?

[User] 502-548-0889.

[Assistant] And what's your name?

[User] My name is Daniel Rout.

[Assistant] Okay Daniel, tell me exactly what happened.

[User] We were doing a job, lawn crew, and I noticed that he was shaking. So we got him out of the sun and gave him some water to drink. As time progressed, he started getting worse.

[Assistant] I've got EMS started, I need to ask a few more questions. Has he ever had a heart attack or angina?

[User] No, he's never had a heart attack, I don't think.

[Assistant] Okay, I'm sending the paramedics to help you now. Stay on the line and I'll tell you exactly what to do next.

[User] All right. Thank you, ma'am.

[Assistant] What I want you to do is remove him from any sources of heat. Remove his outer clothing, apply cool water to his entire skin surface while fanning him.

[User] All right. We can do that.

[Assistant] Do you have any water that you can put on him?

[User] Yes, ma'am.

[Assistant] Okay. Put cool water on his skin and try to fan him.

[User] Okay.

[Assistant] I'm going to stay on the line with you. Is he still breathing?

[User] Yes, he's still breathing.

[Assistant] Lay him flat on his back.

[User] That's going to be a little hard. We're going to have to extract him from the back of the truck in order to do that, ma'am.

[Assistant] Is he in the backseat?

[User] Yes, he's in the back seat.

[User] Not to sound rude or anything, ma'am, but we need the ambulance like right now.

[Assistant] I understand, they're on the way. My talking to you is not delaying the ambulance.

[Assistant] I need you to try to get him flat on his back. If he's not awake, we need to maintain his airway.

[User] Okay, ma'am.

[Assistant] Are you able to lay him across the back seat?

[User] He was laid across the back seat, but now we're trying to get him on his back.

[Assistant] I need you to look into his mouth for any food or vomit. Is there anything in his mouth?

[User] No, there's nothing in his mouth.

[User] Hello.

[Assistant] Sir?

[User] I'm trying to help him but I really need someone here.

[Assistant] Sir, I am trying to help. Follow my instructions. Is he on his back now, and are you cooling him?

[User] Yes.

[Assistant] Good. I need you to call me back if anything changes.

[User] The ambulance is coming, I think.

[Assistant] Good. Stay with him until they arrive.

[User] I will. Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, we need an officer right now. There's a man shooting at this lady. We need a cop.

[Assistant] Where are you located?

[User] I don't know where we are. Oh my gosh, what street is this called?

[User] 2711 10th Street. We need help.

[Assistant] Okay, I hear you. I understand. Are you okay?

[User] Please, I need an ambulance and police. We have babies around here too. There's babies in the car. He won't give them to the mom.

[Assistant] Alright. What happened? Is she hurt? Was she shot?

[User] Yes, she's hurt. She's bleeding everywhere. She can't stand. She's fainting.

[Assistant] Okay, we will send EMS out. You said the address is 2711 10th Street?

[User] Yes, 2711 10th Street.

[User] He's shooting. He killed the kids! He killed!

[Assistant] He's shooting her again?

[User] Yes, no. He killed the babies. He killed them!

[User] The babies! Oh my God, the babies!

[Assistant] Okay, stay on the line with me, please.

[User] Please, stay with me too.


[Assistant] 9-1-1, what's your emergency?

[User] Seizures on Sunset and Larrabee, please come here.

[Assistant] Okay, calm down a little bit, okay? What's the address where you need us?

[User] It's Sunset and Larrabee. It's the Viper Room.

[Assistant] Okay, what's the address, do you know?

[User] It's the Viper Room. It's cold!

[Assistant] Okay, sir? Sir, calm down a little bit, okay?

[User] I'm sorry, it's my brother. Please come here.

[Assistant] How old is he?

[User] He's 23.

[Assistant] Calm down, okay? If you can't calm down, get the phone to somebody else.

[User] No, there's no one else around.

[Assistant] Okay. I'm fine. I think he's had a problem or something. I don't know.

[Assistant] Who's with him right now?

[User] Um, my sister and some other people.

[Assistant] Okay, can you talk to her from where you are?

[User] I'm trying to give him mouth-to-mouth.

[Assistant] Sir, calm down. Tell her not to give him mouth-to-mouth unless he's not breathing.

[User] Don't give him mouth-to-mouth.

[Assistant] You only give him mouth-to-mouth if he's not breathing. What's he doing? Does it seem like he's sleeping right now?

[User] Yeah, it just looks like he's sleeping.

[Assistant] Okay, that's very normal after a seizure. Sometimes they do actually go to sleep. If he goes into another seizure, just let him have it. Don't try to restrain him, alright?

[User] What about putting something in his mouth?

[Assistant] Do not put anything in his mouth, okay? He will not swallow his tongue, believe me. Just let him go ahead and have another seizure if it happens. Paramedics are on the way, they should be there shortly.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, I'd like to report a shooting, please.

[Assistant] Okay, what is the address?

[User] The address is 9063 C Lane, S-E-A, Lane, Southwest.

[Assistant] Okay, so it's not happening at your residence?

[User] No, it's right next door. The lady that lives there, her husband just came in and said that she shot herself.

[Assistant] Okay, I understand. So, her husband found her like that?

[User] Yes, he said she shot herself.

[Assistant] Alright, and you said the address is 9063 C Lane?

[User] Yes, I think so. I'm not exactly sure of the address.

[Assistant] Okay, I came to drop, you all.

[User] I walked into the house. I heard two loud shots and then she's... Oh, my God.

[Assistant] Okay, calm down. Is someone there with you?

[User] Yes, the neighbor's here.

[Assistant] Alright, can you talk to them instead?

[User] No, she's gone. My God, she's gone.

[Assistant] Okay, how old is she?

[User] Oh my God. Oh my God. Oh my God.

[Assistant] Stay calm, okay? You said she's gone?

[User] Yes, right through the center of the chest.

[Assistant] So, the shot is in the chest?

[User] Yes, right through the center.

[Assistant] And you heard the shots when you walked in?

[User] No, I was outside. She told me to watch Katie outside on the scooter.

[Assistant] Do you want to stay on the phone until help arrives?

[User] Sure, if you do.

[Assistant] Alright, medic 16 is on the way.

[User] Okay.

[Assistant] If you think of anything else, just let me know, okay? Where's the gun at now?

[User] I have no idea.

[Assistant] Okay. Are you inside the residence?

[User] No, I'm outside.

[Assistant] Alright, you're outside. Did you go in there right after you heard the shots?

[User] Yes, I ran in and saw her laying on the floor. I put Katie out of the house because I didn't want her to see.

[Assistant] Right. How old is Katie?

[User] She's four.

[Assistant] I understand. They just want to make sure the gun is put away because it's a crime scene. Can you find her pager or cell phone?

[User] I'll look for it, okay?

[Assistant] Do you have your cell phone on you?

[User] Yes, ma'am.

[Assistant] Alright, law enforcement is on the way. Do you want to hang up?

[User] Sure, okay. Bye.

[Assistant] Bye, thank you.


[Assistant] 9-1-1, what's your emergency?

[User] I'm at Kuro Tower downtown.

[Assistant] Where?

[User] Kuro Tower downtown.

[Assistant] The mall, Kuro Tower downtown?

[User] Yes.

[Assistant] Okay, so you're in Kuro Tower Mall?

[User] Yes.

[Assistant] Okay. And what's going on there?

[User] I was the one to rob the U.S. Bank and I just need to be sure to turn myself in.

[Assistant] Okay. Hold just a moment.

[User] Uh-huh.

[Assistant] Where are you in the Kuro Tower Mall?

[User] I'm right by Humler and Norland.

[Assistant] By where?

[User] Humler and Norland. It's like a ceramic store.

[Assistant] Humler and Norland?

[User] Uh-huh. It's the unsold auction store.

[Assistant] And you're inside the Kuro Tower Mall?

[User] Yes, I am.

[Assistant] Okay, are you white or black?

[User] I'm black.

[Assistant] And how old are you?

[User] I'm 37.

[Assistant] And your height and weight?

[User] 5-11, 200.

[Assistant] And what color clothing are you wearing?

[User] I'm wearing a blue pea coat, tan pants, black shoes.

[Assistant] Okay. Hold on.


[Assistant] 9-1-1, what's your emergency?

[User] Yeah, it's 5181-BERRY lane. No, wait, C-I-A-A.

[Assistant] Okay. Is your mom there?

[User] Yeah, because the...

[Assistant] They're on their way. Honey, what's your name?

[User] Hello?

[Assistant] Okay, it's two ladies and the husband. It's two ladies and what?

[User] Have they been shot?

[Assistant] He's coming out. Please, there's a lot of time. He's coming, they're on their way. Please hurry up.

[User] Are they, are you guys safe?

[Assistant] Yeah, we're safe. The man, he's with his... well, he shot his daughter and his wife.

[User] How do you know that he shot both of them?

[Assistant] Because they're both bleeding and they're both crying.

[User] How did you see him?

[Assistant] Right now the little boy came to our house, knocked on the door and said, 'go to a house.' Okay, they're on their way. I'm just trying to get some information. So a little boy came to your house and told you?

[User] Yeah, the little boy.

[Assistant] Okay. All right. And is the guy drinking?

[User] I don't know. I'm not sure.

[Assistant] Okay. You need to stop crying. Okay. We're on the way. And I have an ambulance on the way, too.

[User] Okay.

[Assistant] Just make sure you stay inside and keep the doors locked. All right. Bye-bye.

[User] Excuse me?

[Assistant] Go ahead.

[User] We're in the house inside. The guy's come down, but we're in the house helping them.

[Assistant] You're in the house?

[User] Yeah, with us.

[Assistant] Okay, where's the guy?

[User] In there. He's in there?

[Assistant] Yeah, with him.

[User] With us, but he's all right. He calmed down, but he just... he's, like, helping them, but I don't know why he shot them.

[Assistant] He shot one, and now he's helping her up?

[User] Yeah. He shot both of them, and now he's helping them.

[Assistant] And you can see that?

[User] They're bleeding a lot. They might... I don't know.

[Assistant] Okay. They've got a little kid.

[User] Okay.

[Assistant] They're on their way. All right?

[User] Okay. Bye.


[Assistant] 9-1-1, what's your emergency?

[User] Leopold Way in Pittsburgh.

[Assistant] I'm sorry, I didn't get the whole address. Can you repeat it?

[User] 3309, Leopold Way.

[Assistant] Okay, are you calling from a cell phone?

[User] Yes, a cell phone.

[Assistant] And your name?

[User] Okay, can you tell me exactly what happened?

[User] I'm watching TV, and I heard five shots, and there's someone laying in my front yard. A woman's in a sheet. There's a guy, it looks like he's dead.

[Assistant] I understand. Can you tell approximately how old he is?

[User] I'm not going to open my window. I'm peeking through my curtains and the screen. It's dark, and it's hard to tell.

[Assistant] That's fine. Can you estimate his age?

[User] There were like four or five shots. By the time I turned the light off and came to the window, I don't know who did the shooting or what happened.

[Assistant] Is there any serious bleeding?

[User] I'm about 20 feet away and it's outside in the grass. I think the guy is dead.

[Assistant] Alright, I'm sending the ambulance now. Just stay on the line.

[Assistant] Help is on the way. An ambulance and the police are on the way.

[Assistant] Just stay on the line with me here.

[User] There's a woman. I think maybe she's just naked in a white sheet.

[User] Black lady. And there's another girl. I think she's got blonde hair.

[Assistant] 911. What's the address?

[Assistant] Can you repeat the address for me?

[Assistant] What's the phone number you're calling from?

[User] I don't know.

[User] Come on. Where is he shot?

[User] Come on. I need somebody right now.

[Assistant] I'll tell you exactly what to do, okay?

[User] Come on. Is he still breathing?

[User] Where is he shot?

[User] Come on. Bring somebody.

[Assistant] How old is he?

[Assistant] Is he awake?

[User] Yes, my brother. Is he awake?

[tenant] Yes now. Come on, bring the ambulance.

[Assistant] Is the attacker still nearby?

[User] No.

[Assistant] Is there any serious bleeding?

[User] Okay, what part of the body is injured?

[User] I don't know. Bring them right now.

[Assistant] Is there more than one wound? How many times has he been shot?

[User] He's been shot, bring them, hurry now.

[Assistant] I'll tell you exactly what to do next.

[User] Fuck.

[Assistant] Did you see who shot him?

[User] Yeah, I know who he is.

[Assistant] Okay, what was the guy's name?

[User] Come on. Bring the paramedics.

[Assistant] They're on the way.

[Assistant] Is there an apartment number?

[User] Yeah, bring the paramedics right now.

[Assistant] What is the apartment number?

[User] I'm standing outside.

[Assistant] Okay, just stay on the phone with me until they get there.

[User] Come on, come on.

[User] They're on the way.

[Assistant] Are you in the parking lot?

[User] I don't know where you live, man. You gotta help him.

[Assistant] Okay, just stay calm. Help is on the way.

[User] Something is wrong.

[Assistant] 911. What's the address of the emergency?

[User] Leopold Way, 3308. Someone came into my house and tried to attack me, and I had a pistol and I shot.

[Assistant] And you're at 3308, you said? That's not a valid address.

[User] I mean, I can't. It's on Leopold's Way and Todd Drive.

[Assistant] What's the phone number you're calling from?

[User] Can you please send someone?

[Assistant] Yeah, I'll get officers on the way. What's your name?

[User] My name is Perry Lucas.

[Assistant] Stay on the line with me.

[User] Okay. I'm just getting out of the way because these are thug-type people that came into my house, and when I took out a gun and...

[Assistant] What apartment are you in?

[User] Apartment number three.

[Assistant] No, that's fine. I'll get you some help, okay? So you were attacked, and then you retaliated and shot them?

[User] Yes.

[User] Someone started acting crazy, and they attacked my girlfriend. I told them to leave. They didn't leave, and then they told me to leave. I told them I live here. Then the guy ran at me, and I shot him.

[Assistant] So you said the gun is unloaded and put away?

[User] Yes, I separated the ammo from the gun.

[Assistant] Alright, where do you have the gun now?

[User] It’s tucked away in the plant holder inside.

[Assistant] Alright Perry, I'm going to talk to the officers on the radio, okay?

[User] How long is this going to take? Because I heard some sirens and I was hoping they were coming.

[Assistant] Perry, just stay with me. I'm talking directly to the cops.

[Assistant] Alright, can you hear me?

[User] Yes.

[Assistant] Can you hear me?

[User] Yes.

[Assistant] What’s going on?

[User] I hear voices, I hope that's them.

[Assistant] Perry, I'm just talking with the officers, okay?

[User] Okay.


[Assistant] 9-1-1, what's your emergency?

[User] Yeah, I was sleeping and I heard my doorbell ring.

[Assistant] Okay, do you believe that somebody's in your house right now?

[User] Yes.

[Assistant] Okay, what do you hear?

[User] I heard creaking on my floor. First, I heard a bang.

[Assistant] Where are you at in your house? Are you somewhere safe?

[User] I'm upstairs.

[Assistant] Was there supposed to be anybody in your house?

[User] No.

[Assistant] Okay. Stay on the phone. I'm just getting some more information to send help. What exactly did you hear?

[User] I heard creaking across my floor.

[Assistant] You heard somebody walking across the floor?

[User] Yes.

[Assistant] Are you in the upper level of the house or on a main floor?

[User] I'm in the upper level.

[Assistant] What do I hear in the background?

[User] It's my husband on my phone. He's telling me to lock the bedroom door.

[Assistant] Did you lock your bedroom door?

[User] Yes.

[Assistant] Okay, what do you hear now? Do you hear anything at all?

[User] No, I haven't heard anything else.

[Assistant] Do you have any pets in your house?

[User] Yes, I have a dog, but she's new and she's real skittish. She doesn’t usually bark much.

[Assistant] Where is she now?

[User] She's with me.

[Assistant] So your dog is with you and sitting still?

[User] Yes.

[Assistant] And you have your husband on a cell phone as well?

[User] Yes, my cell phone.

[Assistant] Do you have any kids that would come home during this time?

[User] No, I don't think so. My son has a full day of school today. My little one needs to be picked up later.

[Assistant] Okay. You said you heard your doorbell, a knock, and then a bang?

[User] Yes, I heard the doorbell, then a knock, and then a loud thud.

[Assistant] Alright, we have help on the way. Stay on the line with me.


[Assistant] 9-1-1, what's your emergency?

[User] Um, all your doctors? Because my mom's on the floor, we think, and I can't wake her up.

[Assistant] How old is your mommy?

[User] Um, I don't know, but she's not waking up.

[User] I always try to wake her up and the baby is crying.

[User] I was crying my head off.

[Assistant] Okay, can you do me a favor, sweetie? Is your mom on her stomach or her back?

[User] I don't know.

[Assistant] When you look at your mommy, is she laying on her stomach?

[User] No, she's laying on her side.

[Assistant] Okay, can you roll her flat on her back? Can you push her over?

[User] No, she's too big. But are you a doctor?

[Assistant] No, but honey, I am going to get someone out to you. I want you to stay on the phone with me.

[Assistant] How long has your mommy been sleeping?

[User] I don't know. She just stayed like this. I was trying to get her up and the baby is crying. I don't know how to make... um... I tried calling somebody, but they didn't answer.

[Assistant] Okay. So she's been like that for a couple of hours?

[User] Yeah.

[Assistant] Is that your baby brother or sister?

[User] Yeah. I can't make him a bottle. I don't know how.

[Assistant] Okay, you can't make him a bottle. How old is your brother or sister?

[User] Oh, my sister's not here. She's at my dad's and the baby is two weeks old.

[Assistant] The baby is two weeks old?

[User] Yeah.

[Assistant] Okay, sweetie. What's the bottle look like? Do you know where the bottles are?

[User] I know where one bottle is, but can you really hear me? The baby's crying.

[Assistant] I can hear you, sweetie. I can hear you really good. You're doing a great job. Does your baby brother take a baby bottle or a pacifier?

[User] We have cereal for him and I was trying to make the cereal, but I don't know how. The box is not open.

[Assistant] Okay, okay, you're doing great. Is your baby brother in a little sling, or is he laying in a crib?

[User] No, he's in his little chair.

[Assistant] In his little chair? Is it a bouncy chair?

[User] Yes, but I was trying to wake her up. I'm so tired. I'm afraid we stayed up all night.

[Assistant] Oh, honey, you're not going to stay up all night. We're going to get someone to help you. You're being so brave right now. I'm so proud of you. How old are you?

[User] Five.

[Assistant] Five. You are doing great. What's your name?

[User] Austin.

[Assistant] Austin, you are being a great helper. Do you like your new baby brother?

[User] Yes.

[Assistant] What's his name?

[User] Um, his name is Aiden.

[Assistant] Baby Aiden?

[User] Yeah.

[Assistant] Can you show me what the bottle looks like because your mom's not waking up somehow?

[User] Okay, that's fine. You can take the phone with you. Tell me what the bottle looks like.

[User] It has stuff in it, but it has the stuff in it. It has the formula, and I was shaking it, but somehow the lid didn't close.

[Assistant] Is there water in the bottle with the formula?

[User] Yeah, you have to put it in. That's how you make it.

[Assistant] You are very smart. That is how we make bottles. Did you twist the top on all the way?

[User] Yeah, but when I was shaking it, it didn't mix.

[Assistant] It's okay. Sometimes it takes a little longer. If it's twisted on right, with the little eating part you suck out of, we can shake it again together. We'll shake together.

[User] Okay.

[Assistant] Are you shaking it now?

[User] No, I don't have it right now.

[Assistant] Can you take the phone with you? We want to try and help baby Aiden.

[User] This is a house phone, but I can't bring the whole phone.

[Assistant] Okay, okay, can you set the phone down and go get the bottle and come back?

[User] Okay.

[User] Okay, I'm back.

[Assistant] Okay, I'm still here, honey. Did you get the bottle?

[User] Yeah, I have it.

[Assistant] Okay, does it look more like formula now?

[User] No, there's still formula at the bottom.

[Assistant] Okay, well let's shake it really hard.

[User] I'm shaking it.

[Assistant] You are doing good. Sometimes the formula likes to get stuck.

[User] I was watching a movie and I told her to get up and she didn't. She's done this two or three times already.

[Assistant] You're doing so good. I'm so proud of you. I'm sure your mommy is proud of you too for being such a good help.

[User] I'm trying to wake her up. She's not waking up.

[Assistant] Okay. If you put your hand in front of her nose or her mouth, can you feel any breath?

[User] Okay, I'll do that. Hold on.

[User] I don't know because there's a new phone and I don't know if she's breathing.

[Assistant] Okay. Does she have any red stuff by her body?

[User] No.

[Assistant] No blood? Do you know what blood looks like?

[User] I know it's red.

[Assistant] Okay. You don't see any of that?

[User] No.

[Assistant] Okay. All right. Well, we're doing good. How's that bottle looking?

[User] It still has formula at the bottom. I'll try to shake it when you come because I'm trying to make him one and it's not working.

[Assistant] Okay, that's all right. If we shake it up, does it have enough liquid so he can get some milk maybe?

[User] I think my mom put too much and that's why it's not working, I think.

[Assistant] Oh, okay. Well, can we just try and dump a little bit out so we can give him a little bit?

[User] Hold on. Set the phone down.

[User] It's probably the paramedics. Set the phone down and get the door. Do you see fire trucks?

[User] Okay. My mom's laying on the floor.

[User] They're in the kitchen now.

[User] No, I'm just scared because the door is right there.

[User] My phone is ringing. My phone is ringing.

[Assistant] Okay. Hey, Austin?

[User] Yeah.

[Assistant] Help is on the way, okay? They're going to help you.

[Assistant] Say hi.

[User] Okay.

[User] Hello. They're here.

[Assistant] Is there someone with you? Can you show them the bottle? Maybe they can make it for your brother?

[User] Yeah, he is right now. He's making the bottle.

[Assistant] Okay. All right. They're going to help you, okay?

[User] Okay.

[Assistant] All right. Bye.

[User] Bye.


[Assistant] 9-1-1, what's your emergency?

[User] There's an armed robbery going on right now. I've been shot in the back and I'm bleeding.

[Assistant] You've been shot in the back? Stay on the phone with me. Is the person still there?

[User] Yes.

[Assistant] Okay. Male or female?

[User] Male.

[Assistant] What race?

[User] I think he's Hispanic.

[Assistant] Male Hispanic. What color shirt is he wearing?

[User] I don't know. I'm not looking.

[Assistant] Is he wearing a mask?

[User] Yes.

[Assistant] Is it a black mask?

[User] Yes.

[Assistant] Is he still inside?

[User] Yes, I think.

[Assistant] Just stay on the phone with me. Do not hang up. Can you see him and does he know that you're on the phone?

[User] I don't know.

[Assistant] Okay, just be quiet then. I'll ask you yes or no questions, okay?

[User] Okay.

[Assistant] The person who shot you, where is he?

[User] I don't know. I think he left.

[Assistant] The robber left or the guy who was shot?

[User] I think the robber left out the back door.

[Assistant] Okay, lock the doors. Did you get a description from anyone who saw him?

[User] They ran. There were two of them.

[Assistant] There were two? Were they both wearing masks?

[User] Yes.

[Assistant] Two suspects, both wearing masks, took off out the back door on foot. Don't hang up with me. Where's the person who was shot?

[User] He's outside.

[Assistant] Is that a customer or a robber?

[User] No, he's my manager.

[Assistant] Okay, I'm going to give you some instructions to help him, okay?

[User] Okay.

[Assistant] Get a clean cloth and apply direct pressure to the wound. Do you understand?

[User] Yes, I understand.

[Assistant] Two victims, one inside and one out back. Can you tell me the condition of the person outside?

[User] I have no clue.

[Assistant] What color shirts were the suspects wearing?

[User] One was in a blue shirt, and the other was in a dark green shirt.

[Assistant] How about pants?

[User] The one in the blue shirt had camouflage pants.

[Assistant] Okay, so blue shirt with camouflage pants. The one in the green shirt?

[User] He had tan shorts and shaggy hair.

[Assistant] Okay, you're doing great. Just stay with me. A police officer is on their way. Let me know when they get there.

[User] A police lady is already here.

[Assistant] Okay, until she starts talking to you, keep talking to me. Are the suspects both Hispanic?

[User] Yeah, they both looked Hispanic or black, I'm not sure. They were wearing masks.

[Assistant] Alright, we have help on the way. You can talk to the officers now.

[User] Okay, thank you.


[Assistant] 9-1-1, what's your emergency?

[User] Get EMT over here.

[Assistant] What's the location of the emergency?

[User] Someone's been shot 1220 Telegraph Avenue.

[Assistant] 1220 Telegraph Avenue?

[User] Yes, 1220 Telegraph Avenue.

[Assistant] And someone was shot?

[User] Yes.

[Assistant] Who's been shot?

[User] My wife. Please come over now.

[Assistant] Your wife has been shot?

[User] Yes.


[Assistant] 9-1-1, what's your emergency?

[User] There's Brian Sessons at 701 Buckford Circle, and he is trying to wrestle his way into my house.

[Assistant] Where's he at now, ma'am?

[User] He's outside my house, ringing my doorbell.

[Assistant] Is the door locked?

[User] Yes.

[Assistant] Okay, ma'am. Who is he to you?

[User] He's just a friend.

[Assistant] Why is he trying to get in so bad?

[User] His girlfriend is in here.

[Assistant] His girlfriend is in there? Okay. Have they been fighting?

[User] Yes. We made her go upstairs and lock the door.

[Assistant] That's fine. Just make sure you keep everybody inside.

[User] Okay.

[Assistant] We have officers coming to you. Make sure he's not trying to break the door in.

[User] All right.

[Assistant] Is he intoxicated?

[User] Yes, he is.

[Assistant] Ma'am, we need to calm down, okay? We've got somebody coming to you. They’ll be there as soon as they can. Do you still see him or hear him?

[User] I don't hear him. I don't want to walk away from the door because I'm holding it.

[Assistant] All right. If he comes back to the door, call me right back, but you do have an officer en route to you, okay?

[User] Thank you.

[Assistant] 911, do you need to do CPR?

[User] Yes. Brian is at my house.

[Assistant] Okay, he's broken into the house now?

[User] My husband has shot him in self-defense because he's...

[Assistant] Your husband shot him?

[User] Yes.

[Assistant] Okay, ma'am, ma'am. Is he breathing at all?

[User] Yes.

[Assistant] Okay, can you go check for me real quick?

[User] Yes.

[Assistant] Ma'am?

[User] Yes.

[Assistant] Do you need to give CPR?

[User] Yes.

[Assistant] Is he breathing?

[User] Yes, he's breathing.

[Assistant] Where's he bleeding from?

[User] His stomach.

[Assistant] All right, is he bleeding heavily from the front or the back?

[User] The front.

[Assistant] Okay, keep pressure on it, okay? What are you using to apply pressure?

[User] A blanket.

[Assistant] All right. Where's the gun?

[User] It's on the table.

[Assistant] Where's your husband?

[User] He's right here holding pressure on him.

[Assistant] Is he the one that shot him?

[User] Yes.

[Assistant] What's his name?

[User] Ben Harriet.

[Assistant] Spell it.

[User] H-A-R-R-I-O-T-T.

[Assistant] What's his first name?

[User] Joseph Benjamin Harriet.

[Assistant] Okay, listen to me, okay? Why did you shoot him? Did he try to get into the home?

[User] Yes, he broke into our house, and then he was running after us.

[Assistant] Okay, what's your name?

[User] Sarah Bunting.

[Assistant] All right, is he still breathing?

[User] Yes.

[Assistant] Ma'am, listen, I've got everybody coming. You need to answer my questions, okay? Keep pressure on him, okay? You said the gun's on the table, right?

[User] Yes.

[Assistant] Okay, keep talking to him. They're coming to help you. Is he still breathing okay?

[User] Yes, he's trying to move.

[Assistant] Just keep pressure on his stomach. Is he bleeding a lot or just a little?

[User] He's bleeding enough to fight.

[Assistant] Okay. Is it heavy bleeding?

[User] I can't tell. He won't keep the rag on him.

[Assistant] Okay, once you pack that rag on him, don't lift it. Put another one on top if it bleeds through, okay?

[User] Okay, he doesn't want it.

[Assistant] Okay, if it bleeds through, replace it. Was it a small caliber gun?

[User] Ma'am, I have no idea. There are all kinds of people outside.

[Assistant] All right, ma'am, I have an officer on site. You need to let them in the house. Is the door open?

[User] Yes, I have the door open.

[Assistant] Thank you, ma'am.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, this is Danelle Dash. I live over here by Carquest.

[Assistant] Okay.

[User] It sounds like gunshots are being fired.

[Assistant] Okay. Do you know where they are coming from?

[User] No, it was two different sets. The first set went off, and now we just heard the second set.

[Assistant] What is your address?

[User] 104.

[User] The man ran past Pac-Man's house.

[Assistant] Did he have a gun? Can you see what he had?

[User] No, he just ran past.

[Assistant] What is your name, ma'am?

[User] Danelle Dashlet. D-O-N-N-E-L-L.

[Assistant] I have Danelle Dashlet on the phone. She believes she heard gunshots near Carquest and saw a man run past Pac-Man's house.

[User] A pickup truck just went down Hazeldale at high speed.

[Assistant] Okay.

[User] Mr. Bob, get the kids down! My car's been shot. I had 3-23 rounds, came 7 meters from my head. They went through my squad. He is shooting down!

[Assistant] Ma'am, can I put you on hold for a second?

[User] Yes.

[User] Hey, Cullen, Fuller's calling 911. Shots are being fired, one went past my head and through my squad.

[Assistant] I'm going to put you on hold, ma'am.

[User] Okay.

[Assistant] We need units in the pad now!

[User] Your call has been forwarded to an automatic voice message system.

[Assistant] Can you see what's going on?

[User] No, somebody in a black Toyota Tundra just peeled out of here.

[Assistant] Did you get a license number?

[User] No, we are inside the house.

[Assistant] Which way did it go?

[User] It went down Hazeldale towards Tyler's Ripper stand.

[Assistant] Okay, I'll put you back on hold again.

[Assistant] All units, be advised, we have a report of a black Toyota Tundra leaving Hazeldale area at high speed heading towards Tyler's drive-in after shots were fired.

[Assistant] Can you hear anything else?

[User] No, it's been quiet here.

[Assistant] Okay, thank you.

[User] There's someone standing on the porch at Hazeldale on the shooting.

[Assistant] Do they have a gun?

[User] I can't tell, I'm at 206, it's kitty corner.

[Assistant] Do you know who it is?

[User] No, but there are two Native Americans that live on the lower level. I'm not saying it's them. A black Chevy pickup left the Suburban there.

[Assistant] Did it leave at a high rate of speed?

[User] Yes, it did.

[Assistant] Thank you, stay away from your windows.

[User] We will.

[Assistant] Forest County 911, what's your emergency?

[User] Yeah, we have a shooting outside our apartment building.

[Assistant] What's the address, ma'am?

[User] Behind Trisha's Treasures at 107 North Lake Ave. Someone is sobbing and they need an ambulance.

[Assistant] Isn't that near the post office and city police?

[User] Yes.

[Assistant] What is your name?

[User] April Aubrey. We're in our apartment with the doors locked, looking out the window.

[Assistant] Stay away from the windows, April. An ambulance is on its way.

[User] Okay, thank you.

[Assistant] Forest County 911, what's your emergency?

[User] I don't know if it's cops or not, but someone's walking down the street with a rifle on Hazeldale.

[Assistant] Can you tell if it's an officer?

[User] No, I can't.

[Assistant] Okay, thank you. We'll send someone to check it.

[Assistant] Forest County 911, what's your emergency?

[User] My name is Robert Dashlett. My wife called earlier about the pickup truck.

[Assistant] Yes, we had many calls coming in at that time.

[User] Do you need a description? It was a navy blue Chevy with a silver toolbox behind the cab.

[Assistant] Thank you. We have officers in the area.

[User] Okay. There were around 20 shots fired, I think.

[Assistant] Thank you, Robert.

[Assistant] Forest County 911, what's your emergency?

[User] This is Elder Pagel. Is it safe for my family? We've got a lot of people here and just want to be sure.

[Assistant] Elder, we recommend that everyone stays inside and uses their best judgment. We cannot release more information right now.

[User] All right. Thank you.

[Assistant] Forest County 911, what's your emergency?

[User] Yeah, a friend of mine said they saw Tyler driving a black Chevy with a silver toolbox on P near Argonne.

[Assistant] Do you know which way he was heading?

[User] No, only that it was near Bud Isens' place on P.

[Assistant] Thank you, we'll notify the officers.

[Assistant] Forest County 911, may I help you?

[User] This is Special Agent Jody Wormick from DCI. You can disregard the request for EMS or METFlight. The subject is down.

[Assistant] Thank you.

[Assistant] Forest County 911, what's your emergency?

[User] This is Donna Dashlet. We are up here on County N. With all this commotion, should we evacuate our home?

[Assistant] We haven't received any evacuation orders. If you don't feel safe, you may leave, but there might be road closures.

[User] Okay, thank you. Please keep us updated if anything changes.

[Assistant] We'll do our best. Stay safe.

[Assistant] Forest County 911, what's your emergency?

[User] This is Phil McCorkal. My granddaughter Katrina was involved in the shooting this morning. Her car is now out here on Stetsney Lane. I don't know if the suspect is nearby.

[Assistant] Okay, we'll inform the officers. Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] No, police.

[Assistant] This is the police. How may I help you?

[User] I'm calling because I'm at a park and my son is missing.

[Assistant] What park are you at, ma'am?

[User] I'm at a park by 820th on Shaker.

[Assistant] How old is your son?

[User] Three.

[Assistant] Okay. You said East 120th?

[User] Yes.

[Assistant] What's the name of the park, ma'am?

[User] East 120th and Shaker Boulevard don't cross. It's Cousins Park.

[Assistant] Cousins Park?

[User] Yes, Cousins Park.

[Assistant] Can you spell the name you see on the sign for me, ma'am?

[User] K-O-S-S-U-T-H.

[Assistant] Ma'am, what is your name?

[User] Camellia Terry.

[Assistant] Terry? Camellia Terry.

[User] Yes, Camellia Terry.

[Assistant] What's your phone number?

[User] [number redacted]

[Assistant] Okay, ma'am, I've sent a call down for the police to respond. Your son, what is he wearing?

[User] He is wearing a red and black sweater with some blue jeans. He has black and blue tennis shoes and a gray coat.

[Assistant] Okay, how long has it been since you last saw him?

[User] Fifteen minutes ago. I've looked everywhere and I can't find him.

[Assistant] Is he light-skinned or dark-skinned?

[User] He is brown-skinned.

[Assistant] What about his hair?

[User] His hair is brown.

[Assistant] Is it braided or a low haircut?

[User] It's a low haircut.

[Assistant] Does he have any scars or birthmarks that are visible?

[User] No.

[Assistant] Okay. I want you to stay right there at the park, okay?

[User] Yeah.

[Assistant] Was there anyone else around when you last saw him?

[User] No, it's just me and my two other kids.

[Assistant] Okay, the police are on their way to you, ma'am, okay?

[User] Okay.

[Assistant] Bye-bye.


[Assistant] 9-1-1, what's your emergency?

[User] Somebody just broke into our house. They're trying to break into my bedroom.

[Assistant] What's your address?

[User] 3719 North East 64th Avenue.

[Assistant] How long ago did this happen?

[User] About 20 seconds ago.

[Assistant] Is he still in the house?

[User] I don't know. I'm pointing a gun at the door in case someone comes through it.

[Assistant] How did they try to get in?

[User] I don't know. I was asleep. My dog started barking.

[Assistant] Okay, you said someone tried to break into your house. Through what door or window?

[User] He's trying to break through my door.

[Assistant] Is he still outside now?

[User] He's in my house trying to break into my bedroom.

[Assistant] Do you know who it is?

[User] No, I don't.

[Assistant] Listen to me, my partner is getting officers on the way. Stay calm and stay in the room, okay?

[User] All right.

[Assistant] He's trying to kick the door in. Tell him that police are on the way and he needs to leave.

[User] Cops are on the way, you need to leave!

[Assistant] What type of gun are you armed with?

[User] A .22 caliber handgun.

[Assistant] And you have no idea who it is, correct?

[User] I've never seen this guy before in my life.

[User] He's on my bedroom floor bleeding.

[Assistant] Okay, we are sending an ambulance. Is he inside your bedroom now?

[User] Yes, right here.

[Assistant] Did you shoot him?

[User] I did. He charged at me and my wife.

[Assistant] Where did you shoot him?

[User] In the body.

[Assistant] We're getting medical help started as well. Is he still conscious?

[User] I don't know. I'm not going near him.

[Assistant] Is your front door unlocked?

[User] I don't know.

[Assistant] Can you have your wife go unlock the front door?

[User] She's going now.

[Assistant] After the front door is unlocked, secure the dog.

[User] My wife is locking up the dog now.

[Assistant] Where did you secure the weapon?

[User] It's in the kitchen, and he's in my bedroom.

[Assistant] Okay, unload your gun.

[User] It's unloaded, the chamber is empty.

[Assistant] Leave the gun on the kitchen table and go outside with your wife.

[User] Alright, we're going outside.

[Assistant] Do you see my officers?

[User] Yes, but they're down the block.

[Assistant] Stop walking and stand at your front door. Wait for the officers to give you instructions.

[User] Alright, we're waiting.

[Assistant] Is your wife still with you?

[User] Yes, she just walked out.

[Assistant] Both of you just stay there and wait for the officers.

[User] Okay, we're in our driveway now.

[Assistant] Were there any other guns in the bedroom that he could access?

[User] No, there aren't.

[Assistant] Put the gun on the ground and follow the officer's commands.

[User] Okay, doing that now.

[Assistant] Goodbye.


[Assistant] 9-1-1, what's your emergency?

[User] Hang on.

[User] They're okay?

[Assistant] We're just about out there. Are they just about here?

[User] You sure you see us?

[Assistant] Yeah, they see you. They've got your location pinpointed.

[User] Keith.

[User] Keith.

[Assistant] You okay?

[User] Cram!

[User] Ah!

[Assistant] You okay?

[Assistant] Okay, Keith?

[User] Yeah. We're cramping up bad.

[Assistant] Are you on a sandbar, Keith?

[User] Yeah, we're on something. Trying to make a stand.

[Assistant] I see debris. We're here.

[User] At least they got a trail to you.

[Assistant] They've got a trail to you if you're leaving debris.

[User] They're in the drink. They're in the drink. They're coming.

[User] They see us, Otis, they're coming.

[Assistant] How's Otis doing, Keith?

[User] He's rough. He's rough.

[Assistant] Do you have the lifejackets?

[User] Yeah, he's hanging on. But it's rough.

[Assistant] They're coming, they're on their way. It's only a matter of minutes.

[Assistant] You have to maintain your calm. You have two choices: live or die, and you're going to live.

[Assistant] You're still with us, right?

[User] We're here, Keith.

[User] I took a tail off for this.

[Assistant] You guys fishing or hunting, Keith?

[User] Hunting?

[Assistant] That's a nice duck.

[Assistant] They're on their way. They're coming any minute.

[User] I don't see you. You are in the water, right?

[User] They're in the water coming in.

[Assistant] Don't let go of that jacket. Hang on as tight as you can.

[User] We don't see the rest. Five nice mallards!

[Assistant] The sheriff's boat is in the water. Is there anything left with you, Keith, other than that gas can?

[User] We've got a blue jacket. We lost the gas can.

[User] Lost the decoys.

[Assistant] Is your boat under too?

[User] Yeah, they see us. They're coming.

[Assistant] Calm down. They'll get you out of this.

[Assistant] They're right behind you.

[Assistant] You're not going to drown. I promise.

[Assistant] Just hang on a few more minutes.

[User] It's almost over, okay?

[Assistant] Keep talking to them.

[User] It's over, and we're going to live.

[User] Okay? Hang on. Grab on.

[User] I'm going to try to stand right here. We're making a stand now. God willing, we get out.

[Assistant] Are you still on the end of the tree line? You're fine. I'm not going to let you go.

[Assistant] Keith, are you still on the end of the tree line?

[User] Just hang on. We're not moving, and we're not going anywhere.

[Assistant] Are you still off the end of the tree line?

[User] Yeah, we can see it.

[Assistant] So, you're a little south of the tree line now?

[User] About even with it.

[Assistant] You're on the south end of the lake, right?

[User] Well, south of the dock.

[Assistant] Do you see any houses looking straight ahead?

[Assistant] Are they on the east side or the west side of the lake?

[User] We're on the east side.

[User] You see the farmhouse on the south side of the tree line with the dog.

[Assistant] Southside with the farmhouse?

[User] Yeah.

[Assistant] Can you see it?

[User] Even with the farm, hang on!

[Assistant] Is there anything outstanding about that farm? A couple silos, blue house, anything?

[User] One you can see.

[User] No, you have to, please, hurry!

[Assistant] We're here, Keith.

[Assistant] Do you see the boat coming?

[User] Have the boat right over there?

[Assistant] Do you see the boat, Keith?

[User] I see something.

[User] You're like so straight to walk right over.

[Assistant] Which way are they from you?

[User] They're north.

[Assistant] Okay, we'll keep heading them that way.

[Assistant] Your spotters still see them?

[User] Okay.

[Assistant] Hang on to that.

[User] 100 yards north of them. Tell them to keep going.

[Assistant] Don't get too crazy, Keith. Save something for the tank.

[User] Two guys in a boat.

[Assistant] Can you see a boat on your right?

[User] Yeah, they see two guys in a boat.

[Assistant] Which direction do they need to go to get to you? Keith, which way are they?

[User] Northwest of you. They need to come southeast.

[Assistant] Do you see them, Keith?

[User] I see them.

[Assistant] They got to come closer to you. They're going to get there soon.

[Assistant] Are they still coming toward you?

[Assistant] Have your spotters still got them in sight?

[User] Yes, they see them.

[Assistant] Okay, are they guiding the boat in now?

[Assistant] Hang on, Keith. Dig deep for me.

[Assistant] They see you, Keith.

[User] Hang on, buddy.

[Assistant] Stay with us until you're in the boat. I want to hear that you're safe.

[User] He can't swim!

[Assistant] Stay there. Stay there.

[User] Okay.

[Assistant] I tried to get a hold of Bob and Corey. I didn't have any luck, but we'll keep trying.

[User] Okay, sounds good.

[Assistant] Nice job. We need to get them out of there.

[Assistant] Thank you.

[User] You bet. Bye.


[Assistant] 9-1-1, what's your emergency?

[User] Um, yes, I need an ambulance.

[Assistant] What is the address of the emergency?

[User] Um, I'm on Hardstone, in Rhode.

[Assistant] Okay, tell me what's happening there.

[User] Um, my friend is passed out and he's not waking up at all.

[Assistant] How old is he?

[User] He's 12.

[Assistant] What caused him to pass out?

[User] I have no idea.

[Assistant] Is he breathing?

[User] Um, he's coughing up orange stuff over and over and he won't wake up at all.

[Assistant] Did he take any medication?

[User] No.

[Assistant] Okay. And you don't know what he was doing prior to this happening?

[User] Hold on one second.

[Assistant] I have help on the way. Don't hang up, okay?

[User] Alright.

[Assistant] Is he foaming at the mouth?

[User] Yeah, he's foaming at the mouth.

[Assistant] Okay, is he breathing?

[User] Yes.

[Assistant] What's he doing?

[User] He's lying on his back, coughing really bad, so we put him on his side.

[Assistant] Did he take an overdose? Can you tell me what happened when you found him?

[User] No, he wasn't on the floor. He was just sleeping. He was coughing really bad, so we went in there.

[Assistant] Was he sick before today?

[User] No.

[Assistant] Okay. Well, we have help on the way. Don't give him anything to eat or drink; it might make him sick or cause problems for the doctor, okay?

[User] That's the thing. He won't wake up.

[Assistant] But he is breathing, though?

[User] Yeah.

[Assistant] How do you know he's breathing?

[User] Because he's coughing, and you can see his chest moving.

[Assistant] Okay, I just want to make sure that he's breathing. If he's not breathing, then I need to stay on the phone with you. As long as he's breathing, we can wait for help to arrive. Is he still breathing now?

[User] Yeah, he's breathing.

[Assistant] You can see his chest rising and falling normally, right?

[User] Yes.

[Assistant] So you just heard him coughing, and then you went into the room and he was passed out?

[User] Yeah.

[Assistant] They're on the way. I'm not stopping them from coming. Is there anything else that's happening right now?

[User] I have to roll him over on his side. His mom can't do it.

[Assistant] Okay. Is his mom okay?

[User] Yeah, she's fine.

[Assistant] Okay. Hold on one second. Don't hang up.


[Assistant] 9-1-1, what's your emergency?

[User] Listen, we're bleeding really bad.

[Assistant] Okay. You got attacked by people, correct?

[User] Yes, help, help, help.

[Assistant] Okay, ma'am, who attacked you?

[User] Someone came in and stabbed my mom.

[Assistant] Somebody came in and stabbed your mom?

[User] Yes, they stabbed my mom and dad.

[Assistant] Okay, does your mom and dad need medical attention?

[User] Yes, absolutely. We need an ambulance there now.

[Assistant] Do you know where the person is that attacked your parents?

[User] No, you need to come now.

[Assistant] Okay, my partner is dispatching help to you now, okay?

[User] Okay, okay.

[Assistant] And so you said it's both of your parents, correct?

[User] Yes, both of my parents.

[User] My dad has lacerations to the abdominal area.

[Assistant] Jeff, I'm listening to you. Just explain to me what's happening.

[User] My mom and dad both have been stabbed.

[Assistant] You're in Yale, Michigan?

[User] Yes.

[Assistant] Okay, hold on one second, we're getting you help.

[Assistant] Jeff, are both of your parents awake?

[User] My dad is saying he can't breathe.

[Assistant] Is that your dad saying he can't breathe?

[User] Yes.

[Assistant] And your mom, is she awake?

[User] She's upstairs, I'm not sure.

[Assistant] I can hear your dad calling for help. Is your mom awake?

[User] Yes, my mom is stabbed as well.

[Assistant] Okay, but is your mother awake and conscious as well?

[User] Yes, both of them are.

[Assistant] Do you know where the person is that stabbed your parents?

[User] I do not know.

[Assistant] Is anybody else there with you besides you and your parents?

[User] My brother is here.

[Assistant] Were you in the house when this happened?

[User] Yes, I was in the basement and my brother ran upstairs when we heard something.

[Assistant] Okay, and your brother's name is Jeff?

[User] Yes.

[Assistant] What is your name?

[User] Tia Skinner.

[Assistant] What's your callback number, Tia?

[User] I'm not sure, I'm on my mom's phone.

[Assistant] Okay, just stay on the line with me.

[Assistant] Do you know where the weapon is that was used?

[User] No, my brother and I were downstairs, and then I heard people yelling upstairs.

[User] I told my brother to go upstairs because I heard screaming.

[Assistant] So you told your brother to go upstairs and help when you heard screaming?

[User] Yes, and then he called you and had the phone to me.

[Assistant] Are you still in the basement?

[User] Yes.

[Assistant] Do you know any injuries or anything that's wrong with your mother?

[User] No, I don't know.

[Assistant] Just stay on the line with me. You're doing great.

[Assistant] Can you tell me what you heard when you were in the basement?

[User] I heard yelling and then footsteps running down the stairs.

[User] Then my dad came down yelling for help.

[Assistant] And you did not see anything that happened?

[User] No, because we were both in the basement.

[Assistant] Do you know who was in the house with your parents?

[User] No, nobody was supposed to be in the house.

[Assistant] What are your parents' names?

[User] Mara and Paul Skinner.

[Assistant] Okay, there should be an officer on location. I want you to stay on the phone with me until you see the officer, okay?

[User] Okay, my neighbor is here too.

[Assistant] Your neighbor came down to the basement?

[User] Yes, I think he's calling someone right now.

[Assistant] Can you give the phone to your neighbor? Do they have any information?

[User] No, he's on another phone.

[Assistant] Okay, just stay with me. We have help on the way.

[Assistant] Do you know where the person went who attacked your parents?

[User] No, I just heard the yelling and then my brother ran upstairs.

[Assistant] Okay, we're going to stay on the line with you until help arrives.

[Assistant] Thank you for calling 9-1-1. We're going to stay right here with you.


[Assistant] 9-1-1, what's your emergency?

[User] Yeah, I need police at, uh... Where the heck am I? 291 Watertown Street immediately. We just had bullets fired.

[Assistant] Who shot?

[User] I don't know. Someone out the window.

[Assistant] Out the window of what?

[User] Out the window of the shop.

[Assistant] All right. Do you need an ambulance, too?

[User] Yes, potential hit. Shots fired! Shots fired. 291 Watertown Street.

[Assistant] All right. Stay on the line with me. They're on the way. What happened there? Who was shot?

[User] I don't know. I just heard banging.

[Assistant] Are you in the building?

[User] I am in the building. I work here. There are bullets all over the place. I do have a weapon on me. I have not fired.

[Assistant] How many people are in the building?

[User] No one's firing now. I don't see anyone hurt, but I have two people here. Two women are with me here.

[Assistant] Do you know how many people are in the building total?

[User] There's three on the jewelry side, where the shooting came from, and then I don't know who's on the other side.

[Assistant] You're in Christophori jewelry?

[User] Yes, yes.

[Assistant] All right. I'm going to stay on the line with you until they get there. Are you guys in a safe spot?

[User] I don't know. I don't think so. They shot right through the window.

[Assistant] From inside or outside?

[User] From outside. From the outside.

[Assistant] Are you with the other two people, sir?

[User] Yes, I am. They're both talking.

[Assistant] And you didn't see who shot?

[User] No, but I have cameras here.

[Assistant] Did you see anyone else in the area before this happened?

[User] No, there was a suspicious individual here earlier, but...

[Assistant] All right. Tell me when they get there.

[User] Okay, I can hear them coming.

[Assistant] I can hear them, too, but I'm not going to hang up until you're actually with them, okay?

[User] Here's the police. Can you please check her, please?

[Assistant] Is that an officer, sir?

[User] Yes, there's an officer here.

[Assistant] Okay, can I call my other partner? He's in another location.

[User] Yes, thank you. Bye.


[Assistant] 9-1-1, what's your emergency?

[User] This is Gifford. Hello? Hello?

[Assistant] 9-1-1, what's your emergency?

[User] There's been a shooting at Safeway.

[Assistant] Okay, what do you mean? Where specifically is this?

[User] In Oracle, where Gabrielle Giffords was.

[Assistant] Alright, was somebody shot?

[User] Yes, a guy with a semi-automatic pistol started firing and then he ran.

[Assistant] Which way did he run?

[User] He ran north past the Walgreens next to the Safeway.

[Assistant] Can you describe him? What was he wearing?

[User] He was wearing a black hoodie and blue jeans.

[Assistant] Is anybody injured? Did you say Gabrielle Giffords was hit?

[User] Yes, she's hit. She's still breathing, has a pulse. We have two people down, one dead.

[Assistant] And there are other people injured?

[User] Yes, multiple people shot.

[Assistant] Alright, is the shooter white, black, Hispanic?

[User] He's white, probably in his 20s or 30s. I didn't see his hair color because he had a beanie on.

[Assistant] Okay, we have help coming. What is your name, sir?

[User] My name is Manuel Hernandez.

[Assistant] Are you an employee at Safeway?

[User] No, I work for a separate company as a merchandiser. I was outside putting up product when I saw this through the window.

[Assistant] Okay, thank you, sir. We believe we have someone detained. I'm going to answer other 911 calls now. Thank you for your help.

[User] Alright, thank you.

[Assistant] 9-1-1, what's your emergency?

[User] Hi, I'm at the Wells Fargo and someone said there's a shooting at Safeway.

[Assistant] Yes, we have reports of that. Thank you.

[User] Okay, thank you. Goodbye.

[Assistant] 9-1-1, what's your emergency?

[User] Yeah, it's the Safeway on Oracle and... you know.

[Assistant] Yes, we have reports of that. Thank you.

[User] Okay, thank you. Bye.

[Assistant] 9-1-1, what's your emergency?

[User] I'm at Oracle Safeway. There's been shots fired.

[Assistant] Yes, we have reports of that. Deputies are on the way. Thank you.

[User] Okay, thank you.

[Assistant] 9-1-1, what's your emergency?

[User] I'm at Oracle and the Safeway shopping center.

[Assistant] Okay, what's going on there?

[User] I believe there's a shooting outside the front of the Safeway.

[Assistant] Did you witness it?

[User] We heard the gunshots. I'm in the Great Clips at the corner, and we heard quite a few shots.

[Assistant] Did you see anything?

[User] People were running around the street. We didn't see much else.

[Assistant] Okay, we have deputies on the way. Stay inside and stay safe.

[Assistant] 9-1-1, what's your emergency?

[User] Yes, I'm at 7130.

[Assistant] Is this about the shooting?

[User] Yes.

[Assistant] Did you see anything?

[User] No, someone else told me to call.

[Assistant] Did they see anything?

[User] No, they only heard it.

[Assistant] Okay, we have deputies on the way. Thank you.

[Assistant] 9-1-1, what's your emergency?

[User] Is this about the shooting?

[Assistant] Yes. Did anyone see anything or just hear it?

[User] I'm in the back of the pharmacy, so no.

[Assistant] Okay, we have deputies on the way. Stay safe.

[Assistant] 9-1-1, what's your emergency?

[User] Hey, we have a lady having a panic attack. We're at 421 West Elm Road.

[Assistant] Did she witness anything?

[User] I don't know, she just ran over here.

[Assistant] One moment, I'll get you to medical dispatch.

[Assistant] 9-1-1, what's your emergency? Are you reporting the shooting?

[User] Yes, I am.

[Assistant] Did you witness it? What is your name?

[User] I did, my name is Emma McMahon.

[Assistant] What did you witness?

[User] I heard gunshots and saw a man shooting. People tackled him and took away his gun.

[Assistant] Okay, we have deputies on the way. Stay where you are and try to get others to safety.

[User] I'm in the Walgreens, in the back.

[Assistant] Good, stay safe. We're sending ambulances too.

[User] Thank you.

[Assistant] 9-1-1, what's your emergency? Are you reporting the shooting?

[User] Yes.

[Assistant] Did you witness it?

[User] I did not.

[Assistant] Do you have anyone there who did?

[User] I'm asking a customer now.

[User] No, she didn't see it, she just heard it.

[Assistant] Okay, deputies are on the way. Stay where you are and stay safe.

[User] Okay, thank you.

[Assistant] 9-1-1, what's your emergency? Are you reporting the shooting?

[User] Yes, I am.

[Assistant] Did you witness it?

[User] I was in the store. I saw a man down, that's all.

[Assistant] Okay, we have deputies and medical on the way. Stay safe.

[User] Okay, we're in the back of the store.

[Assistant] Good, stay put until help arrives.

[User] Okay, thank you.


[Assistant] 9-1-1, what's your emergency?

[User] Hello?

[Assistant] Hello, what's your emergency?

[User] Hi, I have to report an emergency.

[Assistant] What is your emergency?

[User] My guardian got into an argument and there was a shot fired at 634 Gauge Avenue.

[Assistant] Okay, where's your friend, the one that got shot?

[User] That's my father. He's in the house, okay? It wasn't my mom's fault. She was defending herself.

[Assistant] So your mom shot your father, is that what you're saying?

[User] Yes.

[Assistant] Where's your mom at?

[User] She's upstairs. She's crying. I told her.

[Assistant] Okay, that's fine. Where's the gun?

[User] The gun is on the floor upstairs.

[Assistant] Okay. Please stay on the line. What apartment are you in?

[User] The cops are here. Can you please hurry?

[Assistant] Can you step outside?

[User] I will. The cops are already here. Please hurry.


[Assistant] 9-1-1, what's your emergency?

[User] Help me, help me quick.

[Assistant] What's the address?

[User] I live on the courtyards. Arlington on the pond and I go into the lake.

[Assistant] What is your address?

[User] 1538 court.

[User] But I drove through and I'm in the lake.

[User] Hurry up, I'm sinking. Hurry up.

[Assistant] Sir, sir, I need you to calm down.

[Assistant] 1538 court?

[User] Yes. I'm in the lake.

[Assistant] Sir, I understand. I'm getting you help.

[Assistant] So you drove into the lake?

[User] I'm in the lake.

[Assistant] Okay. Sir, sir, I'm getting you help, okay?

[User] Okay.

[Assistant] They're on the way.

[Assistant] Sir, they're on the way to help you.

[User] Hurry up.

[Assistant] Sir, they're on the way.

[Assistant] Are you in the car?

[User] Yeah, I'm in the car.

[Assistant] Okay, what kind of car are you in?

[User] I'm in a brand-new Cadillac.

[Assistant] You're in a brand-new Cadillac, okay.

[User] No.

[Assistant] All right.


[Assistant] 9-1-1, what's your emergency?

[User] My wife fell asleep in the bathtub and I think she's dead.

[Assistant] What's the address?

[User] Yes, Morrow, Ohio.

[Assistant] What's going on?

[User] She fell asleep in the bathtub, I think I was downstairs. I just came up here and she was laying face down in the bathtub.

[Assistant] In the water?

[User] Yes.

[Assistant] How old is she?

[User] She's 24.

[Assistant] She's in the bathroom?

[User] Yes, the water's draining right now.

[User] I tried to do it. Everything, I could. I tried it.

[Assistant] So you took her out of the water now?

[User] Yeah, yes. The water is completely drained, but she's just laying here unconscious.

[Assistant] Is she still in the bathtub?

[User] Yes, yes.

[Assistant] Okay, so we drain the water out of the tub.

[User] Yes.

[Assistant] How long was she in the bathtub?

[User] I had, she was in here for at least, I had 15 minutes, half an hour somewhere in there, I was out there watching TV.

[User] She falls asleep in the tub all the time.

[Assistant] And how are you related to her? Are you her mother or?

[User] I'm her husband.

[Assistant] Husband?

[User] Yes.

[Assistant] What's your name?

[User] Ryan Whitmer.

[Assistant] Can you spell your name for me, Ryan?

[User] W-I-T-M-E-R.

[Assistant] Have you tried CPR?

[User] Yes, as much as I could, what little bit I know.

[User] Is somebody coming?

[Assistant] Yeah, they're already on the way, Ryan.

[Assistant] There's no way you can get her out of the bathtub?

[User] I can try, but I have to set the phone down.

[Assistant] Okay. If you’re able to get her out of the bathtub and onto a flat surface.

[User] Okay, I'm dropping the phone.

[User] She's on a flat surface.

[Assistant] What's that?

[User] She's on a flat surface now.

[Assistant] Go ahead and start CPR. Help is on the way, okay?

[User] Okay.

[Assistant] Are your doors unlocked?

[User] No.

[Assistant] Okay, you need to run and unlock the doors so that they can get in, and then come back.

[User] Okay, they're unlocked now.

[Assistant] Are you upstairs?

[User] Yes, we're upstairs.

[Assistant] Do you have more than one bathroom in the house?

[User] No, there are two, but we're upstairs in the only one that’s being used.

[Assistant] Ryan, go ahead and put the phone down and continue CPR, okay?

[User] Yes, I am. Come on, come on!


[Assistant] 9-1-1, what's your emergency?

[User] This is Maria Sanchez, 9-1-1 Communications Record Custodian. I have a situation to report from the Miami Beach area.

[Assistant] Can you provide more details about the situation?

[User] The incident occurred on August 6, 2013, around 5:13:32 AM. It involves a suspect who was last seen running southbound on Collins Avenue from 71st Street.

[Assistant] Can you describe the suspect?

[User] The suspect is a 6'1" mulatto male, wearing a cream-colored shirt and white dreadlocks.

[Assistant] Understood. Are there any units currently responding to this?

[User] Yes, units are in pursuit. The suspect was last seen running southbound past the 7000 block of Collins.

[Assistant] Alright, is there a containment perimeter setup for this suspect?

[User] Not at this time. The officers are currently canvassing the area.

[Assistant] Please advise if you need additional support or units.

[User] We may need additional units to set up a perimeter if the suspect is not located soon.

[Assistant] Understood. I'll dispatch additional units to assist in setting up a perimeter. Do you have any updates on the suspect's movements?

[User] The suspect was seen again at 6940 Harding Avenue, heading northbound.

[Assistant] Copy that. Units have been directed to Harding Avenue. Is there a specific location we should focus on?

[User] Focus on the City National Bank's rear parking lot. The suspect just jumped a fence there.

[Assistant] Roger. Units will concentrate on the rear parking lot of City National Bank. Any further updates?

[User] The suspect is now in custody at 71st Street and Harding.

[Assistant] Understood. Is medical assistance required?

[User] Yes, the suspect might be having a seizure. Requesting Fire Rescue on a Code 3.

[Assistant] Copy that. Dispatching Fire Rescue to 71st Street and Harding.

[User] Fire Rescue is en route. ETA is 6-7 minutes.

[Assistant] Acknowledged. Please notify us once they have arrived.

[User] Fire Rescue has arrived and is attending to the suspect.

[Assistant] Roger that. Any further assistance required at this moment?

[User] No, we're all set. Thank you.

[Assistant] You're welcome. Stay safe out there.


[Assistant] 9-1-1, what's your emergency?

[User] Huh?

[Assistant] 9-1-1, location of your emergency.

[User] 1880 Springview.

[Assistant] 1880 Springview?

[User] Yes.

[Assistant] What's the telephone number you're calling from, ma'am?

[Assistant] And what's the problem?

[Assistant] So exactly what happened?

[User] Well, we just found the body, a body of a baby, my grandson.

[Assistant] You just found your grandson?

[User] Yes, he's dead.

[Assistant] Okay, I'm showing you calling from 1852 Spring Drive. Is that where you're at?

[User] Oh, well, yeah, 1852, yeah. I'm just upset right now.

[Assistant] Okay, do you know what happened, ma'am?

[User] Sir, I don't know. He's been missing for three weeks, my son said, so I don't know. She's the last one that was here with him, so the cops already knew that somebody would have been calling him about him being missing. So my son came over, something didn't feel right with me, so I told my son to just come over and check the apartment out, and he did, and he found him.

[Assistant] My partner's going to get an ambulance on the way over there. Do you think the baby is beyond any help, ma'am?

[User] Huh?

[Assistant] Do you think the baby is beyond any help?

[User] Sir, the baby's been dead for about three weeks or longer.

[Assistant] Oh, Lord. Is there anything we can do for you on-site?

[Assistant] We'll be on the way, ma'am.

[User] Okay, thanks.

[Assistant] Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] Oh, it's 12. Question 12. Eight point zero one two.

[Assistant] Go ahead. What seems to be the problem?

[User] We got a call. We're evacuating right now.

[Assistant] What's your location?

[User] Ampy.

[Assistant] Copy. I just received information about a possible shooting at the high school cafeteria.

[User] Say that again?

[Assistant] A possible shooting at the high school cafeteria. Can you check on that?

[User] You're on the fight right now.

[Assistant] Alright, it's an active shooter situation for now.

[User] Marysville, shut the cafeteria until verification.

[Assistant] Copy. Multiple units are en route.

[User] We've got probably four down.

[Assistant] Copy, four down, one confirmed. Do we have casualties?

[User] One confirmed down, possibly more.

[Assistant] We have multiple units in county, all are responding.

[User] I need immediate aid here, I have two that are still breathing, three possibly deceased.

[Assistant] Copy. Do we have the shooter in custody?

[User] Shooter is down.

[Assistant] Copy. Shooter down, thank you.

[User] David 4 arriving.

[Assistant] David 4 copy. Can you start setting up blocking roadway to stop entry into the area?

[User] Yes, we need someone at 116.

[Assistant] Copy that. Units will block off at 116.

[User] David 1, I'm going into the area.

[Assistant] Copy. 33 Sam, any units in the area at 108 and Schultz?

[User] 33 Sam arriving.

[Assistant] 33 Sam copy.

[User] Team setting up.

[Assistant] Roger that. Sam 10, is the scene secure for aid to come in?

[User] Scene secure. Aid can come in.

[Assistant] Copy. Aid has been advised to expedite.

[User] Do you want our team to clear the school?

[Assistant] Yes, set up a team to clear the school from the south side entrance.

[User] Copy that. We're moving in.

[Assistant] Roger. All teams, secure all entrances and exits.

[User] I have a clerk here, room clear.

[Assistant] Copy. 33 Sam, we have additional teams ready to move in.

[User] Sam 10. Five more units coming to the south side.

[Assistant] Copy, five more units on the south side.

[User] Moving 60 from the Adam Charles building.

[Assistant] Roger that. Secure all exits.

[User] We are clearing now.

[Assistant] Copy. Once clear, head to the north side for evacuation.

[User] Command post, have two teams ready.

[Assistant] Copy. Teams are ready and in position.

[User] Command post, one team in the cafeteria.

[Assistant] Copy. One team in the cafeteria.

[User] We have 30 in room PS1.

[Assistant] Copy. Room PS1. Shelter in place.

[User] Eight additional witnesses coming out towards aid units now.

[Assistant] Copy. Eight witnesses to aid units.

[User] Special needs group heading north.

[Assistant] Copy. Special needs group escorted north.

[User] Three deputies have the perimeter on lockdown.

[Assistant] Copy. Perimeter is secure.

[User] David 33-San needs support.

[Assistant] Copy. Additional units are en route to support.

[User] Parents are asking where to pick up their kids.

[Assistant] Parent pick-up at the church on 116 and 51st.

[User] Roger that. Sending parents to the church.

[Assistant] Copy. Transport teams on standby.

[User] Do we have any units checking the surrounding area?

[Assistant] Affirmative, units are checking nearby streets.

[User] Setting up choke points for traffic.

[Assistant] Roger. Choke points in place.

[User] Library is now clear.

[Assistant] Copy. Library clear. Continue clearing other buildings.


[Assistant] 9-1-1, what's your emergency?

[User] My brother!

[Assistant] Hello? Hi, what's your address?

[User] Okay.

[Assistant] Hello. Hi, what's your address?

[User] He's not conscious.

[Assistant] Okay, ma'am. Tell me your address.

[User] 1420 South.

[Assistant] Okay. How old is your son?

[User] He's 20 months. He's not conscious.

[Assistant] Okay. Is anybody there with you?

[User] It's my children.

[Assistant] Okay. He's not conscious right now?

[User] No, he's not conscious right now.

[Assistant] Okay. Is he breathing at all?

[User] I can't tell. How can I tell?

[Assistant] If he's getting any air at all, you should be able to hear it or see his chest rise and fall. Do you know what he's choking on?

[User] I have no idea.

[Assistant] Okay, oh my gosh, please help me.

[Assistant] Look, I don't want you to slap him on the back, okay? I'm getting an ambulance headed your way.

[User] Okay.

[Assistant] You're by him right now?

[User] I'm by him right now.

[User] Oh, my heart.

[Assistant] Okay, tell me exactly what you see and hear him doing.

[User] He's just limp.

[Assistant] Okay, is he face-up on the ground?

[User] Huh?

[Assistant] Lay him face-up on the ground.

[User] Face up.

[Assistant] I want you to place two fingers in the center of his chest, right between his nipples, and push down quickly one inch with only your fingers touching his chest.

[User] Okay. He's having a little bit of a reaction.

[Assistant] Okay. Keep doing it until he starts to breathe or cry.

[User] He's breathing a little bit, and then he stopped. Oh, my God.

[Assistant] Okay, just keep doing it.

[Assistant] Is he just flat on his back on the ground?

[User] Oh, my heart. What are we going to do?

[Assistant] Can you see anything in his mouth?

[User] I don't see anything.

[Assistant] Okay. I don't want you to stick your fingers in his mouth because you might force it down further, okay?

[User] Okay.

[Assistant] Put your hand on his forehead and your other hand under his neck and shoulders and slightly tilt his head back.

[User] Okay.

[Assistant] Put your ear next to his mouth. Can you feel or hear any breathing?

[User] Very, very light.

[Assistant] Okay, just keep him like that if he's getting a little bit of air.

[Assistant] You want to keep his airway open. Are you Jennifer?

[User] Yes.

[Assistant] Try to stay calm for me, okay?

[User] Oh, my God. Oh, my God.

[Assistant] Is he still getting some air?

[User] Yes, he just took a breath.

[Assistant] Okay, that's a good sign. Try to stay calm. Can you see his chest rising or feel the air?

[User] Every now and then he'll take a gasp.

[Assistant] Okay, let me tell you how to give mouth-to-mouth. With his head still slightly tilted back, completely cover his mouth and nose with your mouth and blow two puffs of air into his lungs, about one second each, just enough to make his chest rise with each breath.

[User] Okay, and then keep doing it?

[Assistant] Yes, do two and let me know if you feel the air going in and out.

[User] He's trying to take a gasp.

[User] Is the ambulance coming?

[Assistant] Yes, they are coming. Just keep doing it so they can get in there and take over.

[Assistant] Jennifer?

[User] Yes.

[Assistant] Paramedics are following up but I need you to keep doing what you're doing to help your son until they can get in there and take over.

[User] Okay.

[User] Oh, my God. Oh, my God. Oh, my God.

[Assistant] Are they with you?

[Assistant] Okay, I'll let you go. Thank you.

[User] Thank you.