[Assistant] 9-1-1, what's your emergency?

[User] Oh my God! Oh my God!

[Assistant] This is 9-1-1. I need you to stop screaming so I can hear you.

[User] Oh my God! My boyfriend, he’s been hurt! He needs an ambulance!

[Assistant] What's wrong with him? What happened?

[User] Oh my God, he was shot in the head with a gun!

[Assistant] Ma'am, I need you to calm down so I can understand you and send help. Take a deep breath. What's going on?

[User] Hurry! Hurry! He’s not breathing!

[Assistant] Listen to me, I'm going to transfer you to the paramedics. They're going to give you CPR instructions. Do not hang up, okay?

[User] Okay, I understand. Please hurry!

[User] Baby, baby! Oh my God, no!

[Assistant] This is the fire department. What's the address of the emergency?

[User] Come quick! He needs help!

[Assistant] I need your phone number.

[User] It's [phone number]. Please, come quick!

[Assistant] Okay, help is on the way. Why exactly what happened?

[User] He was joking with a gun, and it went off. Oh my God, help!

[Assistant] Ma'am, I'm sending the paramedics to you now.

[User] Right away, please! He put the gun to his head and it just went off.

[Assistant] Help is on the way. Stay with him and don't hang up the phone.


[Assistant] 9-1-1, what's your emergency?

[User] Hello?

[Assistant] Hello, do you have a police, fire, or medical emergency?

[User] Oh, yeah. Are you going to help me? Because I'm bleeding. A lot.

[Assistant] Where are you bleeding?

[User] It's on my head. I have a problem with my eye. I'm bleeding so bad I can't see. I think you broke my jaw and my hand definitely.

[Assistant] Okay, try to put something on the eye to stop the bleeding.

[User] I don't think I can see from this eye. There's blood going everywhere.

[User] He's beating me with something. I'm bleeding to death.

[Assistant] What's happening? Where is he now?

[User] I think I'm going to die at this point. We have medical on the way, too, okay?

[User] I won't be able to open the door. He's going to try to kill me, my husband. Please help.

[Assistant] Is he black, white, Hispanic, or Asian? How old is he?

[User] I'm trying to get a chance to see. I don't know. I can't see because of the blood.

[Assistant] Okay. Is he still armed? Does he have any other weapons?

[User] I don't know. I don't think so.

[User] He's going to get in the house. We have dogs in the backyard. Please help me.

[Assistant] Can you give me a further description of your husband? Is he medium-built, thin, or heavyset?

[User] He's medium-built. He's wearing green shorts.

[Assistant] Okay. Do you have any guns in the house or anything like that?

[User] No. He's an ex-con.

[User] I'm bleeding a lot and he's going to come after me again.

[Assistant] We have medical on the way. Stay with me, okay?

[Assistant] Ma'am, can you see out of the other eye?

[User] Yes, but barely. The ice is on my eye.

[Assistant] Okay, help is coming. Hang in there.

[Assistant] Roll medical now, expedite medical. Severe head injury.

[Assistant] Ma'am, go get the trauma pad out of the ambulance or the squad car. We've got medical on the way.


[Assistant] 9-1-1, what's your emergency?

[User] 9-1-1, please send fire and medical.

[Assistant] Pardon me?

[User] Somebody got shot.

[Assistant] Somebody got shot?

[User] Yeah, out here in Mountain Dell.

[Assistant] Okay, can you tell me more about what's happening?

[User] They're still shooting. Oh my god, they're still shooting.

[Assistant] Are they shooting at someone?

[User] Yes, and a neighbor ran over and said the guy with them is shooting.

[Assistant] Are they trying to shoot at them?

[User] No, I'm scared.

[Assistant] Okay, ma'am, I need you to take a deep breath, okay? I'm already getting help started. Please take a deep breath and tell me what's going on.

[User] Mountain Dell Road. I'm so scared.

[Assistant] Who is it that is shooting?

[User] Um, I don't know.

[Assistant] Ma'am, I need to know who's shooting.

[User] The lady is coming over, and I'm afraid to go outside.

[Assistant] Don't go outside. Do you know who is shooting?

[User] No, I don't know.

[Assistant] Okay, someone has been shot?

[User] I don't know. I can't go out. I'm afraid.

[Assistant] Who's shooting?

[User] It's just the neighbor. She's in my driveway, but she's yelling to call for an ambulance.

[Assistant] She's the one that shot someone?

[User] Her boyfriend shot someone.

[Assistant] Her boyfriend shot someone?

[User] Yes, she said to get an ambulance quick.

[Assistant] Okay, we have help coming. So did he intentionally shoot someone?

[User] I think so.

[Assistant] But you don't know why or who has been shot?

[User] No, I just know her son ran over and now she's parked in our driveway.

[Assistant] So the female neighbor ran over, but her boyfriend did the shooting?

[User] Well, no, her son did at first, but then her boyfriend is the one that shot.

[Assistant] Okay, do you know their names?

[User] Her boyfriend is Brian.

[Assistant] Brian is shot. Who did the shooting?

[User] I don't know who did the shooting. She just said get an ambulance.

[Assistant] Okay, is there an active shooter out there right now?

[User] I don't know anything. She just needs an ambulance.

[Assistant] Do you know where he was shot?

[User] No, I don't know.

[Assistant] Are they all out in your driveway right now?

[User] Yes, they're in their car. I can't see any gun.

[Assistant] What kind of car are they in?

[User] It's an aqua blue car.

[Assistant] Is it a sedan?

[User] Yes, I think so. They just need an ambulance quick.

[Assistant] Help is on the way, but we can't approach until we know it's safe. Is anyone still shooting?

[User] I don't know. The people in the car don't have a gun.

[Assistant] Okay, so someone at the house across the street has a gun, but the people in the car are safe?

[User] Yes, no weapons in the car. Just send an ambulance.

[Assistant] Do you know why her boyfriend was shot?

[User] No, she just said get an ambulance quick.

[Assistant] We're sending help, but we need to know what else is going on. Who else is involved?

[User] I don't know. It's just the three of them that live there.

[Assistant] Can you tell me the name of the victim?

[User] Brian, I don't know his last name.

[Assistant] Do you know anything about his injuries?

[User] No, I just know the girlfriend is in her car in my driveway.

[Assistant] What's the girlfriend's name?

[User] I don't know her last name.

[Assistant] Do you know if the son is in the car?

[User] I think it's just Brian in the car.

[Assistant] What's the son's name?

[User] I don't know. I just know there's no gun in the car.

[Assistant] Okay, we're sending help, but please stay inside and safe.

[User] Thank you, it's just so scary.

[Assistant] I understand, ma'am. Help is on the way.


[Assistant] 9-1-1, what's your emergency?

[User] Hi, my wife's pregnant and she said she can't make it to the hospital.

[Assistant] Okay, I have somebody already dispatching units to you, okay? I'm going to ask you some questions.

[User] Okay.

[Assistant] Are you with her right now?

[User] Yes.

[Assistant] How old is she?

[User] She's 36.

[Assistant] Okay. Is she conscious?

[User] Yes.

[Assistant] Is she breathing?

[User] Yes, her water just broke.

[Assistant] Her water just broke? How many weeks pregnant is she?

[User] She's 37 weeks.

[Assistant] Is the baby completely out?

[User] No, I don't see any part of the baby yet.

[Assistant] Okay, is she having contractions?

[User] Yes.

[Assistant] Is this her first delivery?

[User] No, this will be our third baby.

[Assistant] Okay. How many minutes apart are her contractions?

[User] They're between two and five minutes apart.

[Assistant] Is there any serious bleeding?

[User] No, I don't see any serious bleeding.

[Assistant] Okay. Does she have any high-risk complications?

[User] No.

[Assistant] I'm sending the paramedics to help you now. Stay on the line. I'll tell you exactly what to do next.

[User] Okay.

[Assistant] Do not try to prevent the birth. Do not sit her on the toilet. Allow her to assume the most comfortable position and have her take deep breaths between the contractions.

[User] Okay.

[Assistant] Have you called her healthcare provider?

[User] No, not yet.

[Assistant] Okay. More water is coming out right now?

[User] Yes, I see more water coming out.

[Assistant] You said this was her third pregnancy. Can you see the baby's head?

[User] Yes, I can see the baby's head.

[Assistant] Okay, listen carefully and do exactly as I say. Lay her on her back in the center of the bed or on the floor.

[User] Okay.

[Assistant] Make sure all the clothing below her waist is removed. Raise her head with pillows, but do not let her sit up or go to the bathroom.

[User] Okay.

[Assistant] Get towels and check for pushing efforts. Get some dry towels and a blanket to wrap the baby in. You're going to need a string or a shoelace to tie around the umbilical cord after the delivery.

[User] I'm getting my shoelace off right now.

[Assistant] When the baby is born, just have it available.

[User] Okay.

[Assistant] Is she pushing or straining yet?

[User] No, she's not pushing yet.

[Assistant] Okay. With each contraction, you should place your palm against the baby's head and apply firm but gentle pressure to keep the baby's head from delivering too fast.

[User] Okay.

[Assistant] As the baby delivers, support the baby's head and shoulders and hold the hips and legs firmly. Remember the baby will be slippery, don't drop it.

[User] Okay.

[Assistant] Is the baby out?

[User] Yes, the baby is out.

[Assistant] Is the baby crying?

[User] Yes.

[Assistant] Okay, gently wipe off the baby's mouth and nose. Dry the baby off with a clean towel, then wrap the baby in the clean, dry towel and cover the baby's head but not its face.

[User] Okay.

[Assistant] Without pulling the cord tight, put the baby in the mother's arms or on her belly. Be sure to keep the baby and the mom warm.

[User] Got it.

[Assistant] Do you have the shoelace?

[User] Yes, I have it.

[Assistant] Listen carefully, and I'll tell you what to do next. Without pulling on the cord, tie the shoelace tightly around the umbilical cord about six inches from the baby but do not cut it.

[User] Okay.

[Assistant] Now we're going to deliver the afterbirth. Do not pull on the cord. The afterbirth should be delivering soon. Tell me if anything changes.

[User] Okay. I see some bleeding.

[Assistant] Yes, she will bleed a bit. Do not pull on the cord. Let it come naturally.

[User] Okay, understood.

[Assistant] Do you have a little baby girl or a boy?

[User] It's a boy.

[Assistant] Congratulations! How's his color?

[User] He's very pink.

[Assistant] Great. Check her vagina again. Do you see the afterbirth?

[User] I see the afterbirth is still inside.

[Assistant] Is there any serious bleeding or cramping?

[User] No, it doesn't look serious.

[Assistant] Okay, you're doing great. Just stay right where you are and keep the baby wrapped up. The paramedics should be arriving soon.

[User] Okay.

[Assistant] If she feels like she has to push to get the placenta out, let her push.

[User] Will do.

[Assistant] Hi, what's your name?

[User] Dina.

[Assistant] Hi Dina, my name is Janet. You've done a great job.

[User] Thank you.

[Assistant] You mentioned this was your third baby? Were all your other babies born this quickly?

[User] No, they took longer.

[Assistant] That's okay. The paramedics are almost there. Just try to keep calm and breathe. You're both doing great.

[User] Okay.


[Assistant] 9-1-1, what's your emergency?

[User] Well, it's not an emergency, but do you know why on one side at the damn drawbridge on 95 traffic can stop for 15 minutes?

[Assistant] Are you calling 911 to complain about traffic?

[User] Yeah, somebody gave me a hard time. I called your number to find out why there's a delay. It's been about 22 minutes on the drawbridge, and I'm in the front car, and I can see something happening on the bridge.

[Assistant] Sir, what's your complaint? What exactly is the issue you're calling about?

[User] I pulled up to the drawbridge, the light goes red. I think it's malfunctioning because there's nothing happening on the drawbridge.

[Assistant] Okay. So there's traffic coming, and you're trying to go left on the drawbridge, correct?

[User] Yes, and there's been traffic coming the other way for the last 23 minutes, but nothing is happening. The light is red, there's a drop gate with six blinking lights, but no bridge going up.

[Assistant] Did you call 911 just to report this issue?

[User] Yes.

[Assistant] Okay, well, the person you spoke to before was trying to explain that 911 is for emergencies only, not for traffic issues.

[User] No, but this isn't just traffic. This is a serious malfunction affecting a lot of people.

[Assistant] I understand, but is it creating just a traffic backup or is there more to it?

[User] It's more than a backup. This is absurd. We're all just stuck here with no idea what's going on.

[Assistant] Unfortunately, sir, we don't have control over the drawbridge. You might want to contact VDOT or Maryland's Department of Transportation. We can't help with traffic signals or bridge malfunctions.

[User] I live in Alexandria, but I'm not even on the Alexandria side right now.

[Assistant] I understand. Contacting the state departments responsible for the bridge might give you more answers.

[User] All right.


[Assistant] 9-1-1, what's your emergency?

[User] Please help me. I'm Amanda Berry.

[Assistant] Do you need police, fire, or an ambulance?

[User] I need police.

[Assistant] Okay. And what's going on there?

[User] I've been kidnapped and I've been missing for 10 years and I'm here. I'm free now.

[Assistant] Okay. And what's your address?

[User] 22-07 Seymour Avenue.

[Assistant] 22-07 Seymour. It looks like you're calling me from 2210?

[User] I'm across the street, I'm using the phone.

[Assistant] Okay, stay there with those neighbors. Talk to the police when they get there.

[User] Okay.

[Assistant] We're sending them as soon as we get a car open.

[User] No, I need them now before he gets back.

[Assistant] All right. We're sending them, okay?

[User] Okay, his name is Ariel Castro.

[Assistant] All right, how old is he?

[User] He is like 52.

[Assistant] And you said, what was his name again?

[User] Ariel Castro.

[Assistant] Is he white, black, or Hispanic? What's he wearing?

[User] I don't know because he's not here right now.

[Assistant] When he left, what was he wearing?

[User] The police are on the way, talk to them when they get there, okay?

[Assistant] I told you they're on the way. Talk to them when they get there, okay?

[User] All right, okay. Thank you. Bye.

[Assistant] Bye.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, it's area 617.

[Assistant] All right. What's your emergency?

[User] A child has been left on my doorstep.

[Assistant] Okay. What's your address?

[User] It's 90 Newton, Lower Falls.

[Assistant] Okay, how old is the child?

[User] It fits in a small basket.

[Assistant] You would say a baby?

[User] Pardon? Yes, it's a baby.

[Assistant] Okay, when did you notice it?

[User] I just went out to check the temperature outside before I went on an errand. And there was this bassinet with the child in it and a little note.

[Assistant] And what does the note say?

[User] The note says, please take good care of this child.

[Assistant] All right. Is the baby breathing?

[User] Yes, the baby is breathing.

[Assistant] What's your phone number, sir?

[User] It's 617-XXX-XXXX.

[Assistant] All right, I'm going to send an officer over right away. Did you bring the baby inside?

[User] Yes, I brought the baby inside.

[Assistant] Okay, are you there by yourself?

[User] No, my wife is here, but she's ill.

[Assistant] Okay, we'll be right there. Thank you, sir.

[User] Thank you. Bye-bye.

[Assistant] Bye-bye.


[Assistant] 9-1-1, what's your emergency?

[User] Someone was just shot and robbed.

[Assistant] Where did this happen?

[User] Behind the club, Sharky's, the street beside Sharky's.

[Assistant] Was the person shot or are they on the ground and bleeding?

[User] The club, he was shot, he's on the ground and bleeding.

[Assistant] He's by Sharky's?

[User] Yes, the street beside Sharky's. Do you know the neighborhood Melts on us?

[Assistant] Okay. Is he white or black?

[User] He's shot in the head, I can't... he looks mixed.

[Assistant] Can you tell me the name of the street?

[User] Blue Street, Blue Street. I'm on Blue Street.

[Assistant] He's on Blue Street?

[User] Yes, ma'am.

[Assistant] Where exactly on Blue Street is he laying?

[User] Everybody is walking away and leaving him. He's laying on the ground.

[Assistant] Hold on, ma'am, okay?

[User] Okay.

[Assistant] Have y'all found somebody?

[User] He's dead. He's laying on the ground. He was shot. Somebody needs to help him.

[Assistant] What's the address?

[User] We're on Blue Street, in the middle of the street. 9.44 Black Boulevard and Sharkey.

[Assistant] You're at the corner of Blue Street and Bragg Boulevard?

[User] No, I'm in the middle of Blue Street.

[Assistant] Is that off Jefferson Road?

[User] Yes, it is.

[Assistant] So you're not on Bragg Boulevard?

[User] It's off Bragg Boulevard and it's on Michelin Road. They meet, and the street is in the middle of them.

[Assistant] Alright, I'm sending help. Can you stay on the phone with me?

[User] I'm right by the police, by Martin Luther King. Something was just built here.

[Assistant] Okay. What's your telephone number?

[Assistant] Exactly what happened?

[User] I don't know, sir. I was driving down the street, and these dudes stopped me. They were waving and panicking. At first I didn't stop because I was scared, but then I saw the man in the street, so I stopped. They asked me to call 911 because he was shot.

[Assistant] So somebody was shot?

[User] Yes, he was shot and robbed.

[Assistant] Do you know the age of the patient?

[User] No, I think he's dead, sir.

[Assistant] Help is being dispatched while I'm talking to you, okay?

[User] Okay.

[Assistant] Is he conscious?

[User] No, he's not.

[Assistant] Alright, you can hang up once you're with the police.

[User] He told me to hang up. I'll hang up now, thank you.

[Assistant] Okay.


[Assistant] 9-1-1, what's your emergency?

[User] Hello, 911.

[Assistant] Are you okay? What's going on?

[Assistant] Are you able to talk at all?


[Assistant] 9-1-1, what's your emergency?

[User] I've combined it. No, he's... Yes, sir, this is...

[User] And I called to all at 24, somebody to come out here. Please, because he'd been called...

[Assistant] Is this on Norman Avenue?

[User] Oh, it can be Tennessee.

[Assistant] What's the name of the street again, ma'am?

[User] Okay, hold on one second for me, let me find it, okay?

[User] Yes, sir. I'm calling about my son.

[User] I don't have any family here or God.

[Assistant] Okay, is this Sheila Jones?

[User] Yes, sir.

[Assistant] Well, Ms. Jones, we have your call. We haven't dispatched on it yet.

[User] Y'all haven't dispatched on it?

[Assistant] No, ma'am.

[User] What do you mean you haven't dispatched? You're not going to come out and nobody's coming out here?

[Assistant] Yes, ma'am. As soon as the sergeant gets an officer, he'll send somebody out there.

[User] I mean, I've been sick. If he kills me, he keeps on calling somebody, he's going to kill me.

[User] Why doesn't anyone listen? If he comes, he'll kill me. He said he's gonna kill me.

[User] He said it right in front of the cable man. The cable man was in my house.

[User] So it ain't like I'm making this up.

[User] He called me and said I better not come outside and to watch my back. I think he hit my window.

[User] I don't know what's going on.

[User] Do you want him to kill me so you can put yellow tape around and say you got here just for the devil? Is that it?

[User] I don't understand it. I'm scared to leave my house.

[Assistant] Okay, ma'am, we'll get someone out there as soon as possible.

[User] I really just don't give a shit what happens, yeah.


[Assistant] 9-1-1, what's your emergency?

[User] Hi, I am, you know, there's an emergency.

[Assistant] Okay, ma'am, what's your location?

[User] Yes, I am on Hough Road.

[User] I am in water, and it's taken me away.

[Assistant] Okay, ma'am, we're on the way. You're at Hough Road and where?

[User] I'm right in the middle of Hough Road.

[Assistant] What's the nearest crossway, do you think?

[User] Summit Estates Drive.

[Assistant] Okay, stay on the line. What's your name?

[User] Erica Strickland.

[Assistant] Okay, Erica. Help is on the way.

[User] Please, hurry, ma'am.

[Assistant] Are you the only one in the car?

[User] Yes, and my car's starting to flood.

[Assistant] Okay, all right. They're on the way. Please try to remain calm.

[User] Ma'am, it's coming in quick!

[Assistant] No, they're on the way, Erica. Stay calm.

[User] What do I need to do, ma'am?

[Assistant] Right now, you can't do much. Your car died, correct?

[User] Yes, ma'am.

[Assistant] Okay. Is there anybody else around?

[User] No, nobody.

[Assistant] All right. What color is your vehicle?

[User] It's gray.

[Assistant] Okay. Stay on the line.

[User] Can I try and get out and get on my roof?

[Assistant] No, stay in the car. We're getting help. Please stay on the line, Erica.

[User] Please hurry.

[Assistant] Erica, you're not going to go into the water, okay?

[User] But it's coming in fast.

[Assistant] Do not go into the water.

[User] Are they coming, ma'am?

[Assistant] Yes, they are. I know it seems like a long time, but just try to stay calm.

[User] Are they going to be able to help me?

[Assistant] Yes, they will. Just hang in there.

[User] I was trying to get home. My husband's been in the hospital all night. I was getting his prescription.

[Assistant] Just stay with me, Erica. It's just you in the car, right?

[User] Yes, ma'am. Please hurry.

[Assistant] Listen, don't get out of the vehicle and don't go into the water, okay?

[User] Okay.

[Assistant] Stay on the line with me. I'm here with you.

[User] I'm sorry.

[Assistant] You're not going to die, ma'am. Stay in the car.

[User] How are they going to get to me if the road is flooded?

[Assistant] They have all kinds of ways to get to you, okay?

[User] Are you sure I can't get out and get on my roof?

[Assistant] No, stay calm, okay?

[User] Yes, ma'am.

[Assistant] Erica, I want you to release your seatbelt if you have it on.

[User] Okay.

[Assistant] And unlock your door. Do not open the door, okay?

[User] Okay.

[Assistant] Erica, it's the sheriff's department. Are you on the north or the south side of Summit Estates, do you know?

[User] I'm right in the middle, right where you go over the little bridge. Please, hurry.

[Assistant] They're on the way, okay?

[User] Okay.

[Assistant] You need to tell me if the water reaches the bottom of your window.

[User] It's at my hood, but it's coming up fast.

[Assistant] Let me know if the water reaches your window, okay?

[User] Okay.

[Assistant] Stay on the line.

[User] Please talk to me.

[Assistant] I'm here, Erica. I'm here.

[User] My husband was in the hospital last night, and I was getting a prescription.

[Assistant] Okay, and you had passed through there before and were coming back?

[User] Yes, I had to get his prescription. He was in bad pain.

[Assistant] Have you called him or did you just call us?

[User] No, I called you right away.

[Assistant] Good, good. Just hang in there, okay?

[User] Are they on the way?

[Assistant] Yes, they've been on the way.

[User] Where's the water now?

[Assistant] Just relax. They're coming, okay?

[User] Please just tell them to hurry.

[Assistant] They are. Hang in there.

[User] I just don't want to drown.

[Assistant] That's not going to happen. Stay with me.

[User] How are they going to get to me if the road is flooded?

[Assistant] They have ways, Erica. Trust us.

[User] Please just tell them to hurry, please.

[Assistant] They are hurrying. I promise.

[User] Okay.

[Assistant] Erica, I want you to release your seatbelt, if you haven't already.

[User] It's off, ma'am.

[Assistant] Okay, all right. Unlock your door, but do not open it.

[User] Okay.

[Assistant] Is the water up to your window?

[User] It's at my hood but not at my window yet.

[Assistant] Okay, let me know if it gets higher.

[User] Okay. I'm scared.

[Assistant] I know, but they're coming.

[User] What should I do now?

[Assistant] Just stay calm and hold on, Erica.

[User] Yes, ma'am. Please hurry.

[Assistant] I'm here with you. Don't worry.

[User] I'm holding on. I just don't want to drown.

[Assistant] You're not going to drown. We're here with you. Help is coming.

[User] Thank you.

[Assistant] You're welcome. I'm here with you.

[User] It's coming in faster. I can see it.

[Assistant] Stay calm, Erica. As hard as it is, stay calm.

[User] How long will they take?

[Assistant] They should be there soon. Just hang on.

[User] Are they talking to you?

[Assistant] Yes, they say they can see you. Just hang on.

[User] What should I do if the water gets higher?

[Assistant] If the water reaches your window, let me know immediately, okay?

[User] Okay.

[Assistant] Are you wearing a seatbelt?

[User] No, I took it off.

[Assistant] Good. Keep the door unlocked but closed.

[User] Okay.

[Assistant] Erica, are you still with me?

[User] Yes, ma'am.

[Assistant] Good, just hang on.

[User] Okay, I'll try.

[Assistant] You're doing great.

[User] Thank you.

[Assistant] Stay on the line with me.

[User] Yes, ma'am.

[Assistant] They're coming to get you.

[User] I see them!

[Assistant] Good! Help is there. Hang on, they'll get you out.

[User] Thank you so much.

[Assistant] You're welcome. Stay safe and listen to their directions.

[User] Yes, ma'am. Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] Come on.

[User] Yes.

[User] No.

[User] No, there's nothing to talk about.

[Assistant] This is 9-1-1. How can I assist you?

[User] There's nothing to talk about.

[User] Get away.

[User] No, get away.

[User] I don't know you, no.

[User] You're not going to be.

[User] I'm hanging up.

[User] Come on, baby, Joe, come here.

[User] Come on, come on me.

[User] No, come my mama, come on.

[User] No, you not leave your mama.

[User] You're going to home.

[User] Don't home. Don't leave me.

[User] Just pull me back when you're going to talk to me.


[Assistant] 9-1-1, what's your emergency?

[User] Yeah, my daughter is not breathing.

[Assistant] Okay, what's the address?

[User] 5940.

[Assistant] Okay, what's the street?

[User] Carson.

[Assistant] I'm going to ask a few more questions to help you. Are you with her right now?

[User] Yes, I'm holding her in my hands.

[Assistant] How old is she?

[User] She's two months.

[Assistant] Is she awake?

[User] No, she's not awake.

[Assistant] Is she conscious? Can you wake her up?

[User] I'm trying to wake her. I'm shaking her.

[Assistant] Don't shake her. Is she breathing?

[User] I don't know. I don't think so.

[Assistant] I'm giving this information to my dispatcher. Don't hang up, okay? We got help on the way.

[User] Okay.

[Assistant] You said you don't think she's breathing, right?

[User] No, but she isn't turning any color.

[Assistant] Okay, are you right there with her?

[User] Yeah.

[Assistant] Listen carefully. You need to lay the baby flat on her back on the floor and remove any pillows. Let me know when you've done that.

[User] Alright.

[Assistant] Kneel next to her and look into her mouth for food or vomit. Is there anything in her mouth?

[User] No.

[Assistant] Place your hand on the baby's forehead and your other hand under her neck and shoulders and slightly tilt the head back. Can you repeat that?

[User] Place my hand on her forehead and my other hand under her neck and shoulders and tilt her head back.

[Assistant] That's right. Put your ear next to her mouth. Can you feel or hear any breathing?

[User] No.

[Assistant] Okay. We'll have to start CPR. With the baby's head slightly tilted back, completely cover her mouth and nose with your mouth, and blow two puffs of air into her lungs about one second each, just enough to make the chest rise. Did you feel the air going in and out?

[User] I'm trying. One second.

[Assistant] You need to do two puffs of air into the lungs, about one second each.

[User] Okay, done.

[Assistant] Now listen carefully. I'm going to tell you how to do chest compressions. Make sure the baby is flat on her back and place two fingers on the breastbone right between the nipples.

[User] Okay.

[Assistant] Now push down about an inch and a half with only your fingers touching the chest. Pump the chest hard and fast 30 times, at least twice per second. Let the chest come all the way up between pumps. Tell me when you're done.

[User] Alright, counting...

[Assistant] Count out loud to 30.

[User] One, two, three, four... Thirty.

[Assistant] Now with your hand under her neck and shoulders, tilt her head back and give her two more puffs of air.

[User] Two more puffs. Got it.

[Assistant] Then pump the chest 30 more times. Tell me when you're done.

[User] Okay.

[Assistant] Make sure your fingers are on the breastbone between the nipples. Have you done 30 pumps?

[User] Yes.

[Assistant] Now give her two more puffs of air. Then pump the chest 30 times again. Let me know when you're finished.

[User] Okay.

[Assistant] Keep going. Two puffs, then 30 pumps.

[User] Did it.

[Assistant] Is she showing any signs of breathing now?

[User] No, I don't think so.

[Assistant] Keep repeating this cycle. Two puffs, 30 pumps. Help is on the way.

[User] Okay, I'm doing it.


[Assistant] 9-1-1, what's your emergency?

[User] Yes. Well, I'm locked in my car.

[Assistant] You're locked in your car or out of your car?

[User] Yes, in my car.

[Assistant] Where are you at?

[User] I'm in Woodenvale on Avondale.

[Assistant] How would you be locked in your car?

[User] Well, what happened is I got in my car and I turned on the ignition and everything died on it.

[Assistant] Okay. And you can't just manually open your door?

[User] No, I can't open my door. I am actually locked in here and my windows are locked.

[Assistant] All right. Did you try the passenger door to see if you can open it?

[User] No, hang on. Oh, thank you. I have no idea. Oh, my worry. I'm so scared.

[Assistant] Okay, no problem, ma'am. You're safe. Try to remain calm. How did you know that?

[User] I'm a 911 operator, so it happens. All right. At least I can get out of here. Okay, so much.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, excuse me, sir, some helicopters came down.

[Assistant] A helicopter came down?

[User] Yes.

[Assistant] Where is this?

[User] In the Indian high school and the Indian middle school.

[Assistant] Is it a crash or a landing?

[User] The middle school, Dayton.

[Assistant] You're saying it's a helicopter crash?

[User] Yes, helicopter crash.

[Assistant] 9-1-1, where is your emergency?

[User] Hi, the emergency is in the Medici Field, next to Indian Park Field School.

[Assistant] Indian Field School?

[User] Yes, a helicopter just crashed.

[Assistant] A helicopter just crashed?

[User] Yes, sir.

[Assistant] Do you know if there are any injuries?

[User] I have no idea. I can't see that far. We saw it listing as it went over the house and heard the engine go out and it fell.

[User] Heard the big boom. Have no idea who's in it.

[Assistant] Is anybody hurt?

[User] I don't know. We don't see it. You want me to check it?

[Assistant] Sure. Can you, are you able to safely check?

[User] Hold on. I need to cross here. Oh my God. Somebody's there.

[Assistant] Somebody's hurt?

[User] Yes.

[Assistant] Okay. How bad are they hurt? Can you see?

[User] Oh, and the gasoline has come out.

[Assistant] Okay, don't go near it. Is there any fire?

[User] No, there's no fire here.

[Assistant] Okay, there's no fire. But where are you exactly?

[User] You find Indian Field School?

[Assistant] Yes.

[User] I'm exactly in the front. On the left side of the school.

[Assistant] Okay. How big is the helicopter? Can you see if it's large or small?

[User] Don't move it. Alright, there are two people in the helicopter.

[Assistant] Can anyone safely get them out?

[User] I think he is an instructor.

[Assistant] Can you get him out?

[User] No, I think he can't move. We already have one lady out.

[Assistant] Are you able to get them out of the helicopter?

[User] We don't have to move them.

[Assistant] Alright, but is anyone else with you?

[User] More workers.

[Assistant] Can you talk to the people in the helicopter? Are they conscious?

[User] Hold on.

[Assistant] Okay. Don't move. Stay on the ground.

[User] Stay on the floor. Don't move it. Help is coming.

[Assistant] Are you talking to one of the patients?

[User] Yes.

[Assistant] What's the major complaint? What hurts?

[User] It hurts, don't move.

[Assistant] Alright, try and keep them stable. The ambulance is coming.

[User] Okay, they're taking out the girl.

[Assistant] Sir, how many people are hurt?

[User] Two people on the helicopter.

[Assistant] Is anyone else hurt?

[User] No, everything is okay.

[Assistant] Alright. Officers are there?

[User] Yes, the officers are here.

[Assistant] Thank you very much.

[User] Okay, goodbye.


[Assistant] 9-1-1, what's your emergency?

[User] There's a shooting going on, local shooting.

[Assistant] Shooting where?

[User] In the IHOP.

[Assistant] In the IHOP?

[User] In the IHOP. Automatic weapons.

[Assistant] How many are inside?

[User] We've got one guy going in. Now he's coming back out with a gun. He's shooting people in the parking lot.

[Assistant] He's got an automatic weapon?

[User] Yes, automatic weapons.

[Assistant] Okay, we're on the way. Are you in a safe place?

[User] Oh no, he's shooting at us now!

[Assistant] All right, see if you can get to a safe place.

[User] He's shooting at us with automatic weapons!

[Assistant] Is it a long gun?

[User] Yes, one guy with an automatic weapon. He's shooting everybody.

[Assistant] Can you describe him?

[User] He's wearing a red shirt.

[Assistant] Red shirt and a long gun. Understood. We have officers on the way.

[User] I'm at a local barbecue nearby, not at IHOP.

[Assistant] Okay, you're at the local barbecue. Are you in a safe place?

[User] Yes, she's in a safe place.

[Assistant] What's your name, please?

[User] Ralph Swagler, Local's Barbecue.

[Assistant] Ralph, what's your phone number?

[User] 841-999-9999.

[Assistant] Can you still see the shooter?

[User] No, he may be over by the Wells Fargo building or going towards Raley's.

[Assistant] You only saw one guy with a gun?

[User] Yes, one guy with a gun, red shirt, automatic weapon.

[Assistant] Keep yourself in a safe place and lock your doors, okay?

[User] Yes, the doors are locked.

[Assistant] 911, are you reporting the shooting at IHOP?

[User] Yes, I am. This is Casino Fandango. I heard the pops and saw him run out of the building shooting people.

[Assistant] You have people down in the parking lot?

[User] Yes, and I heard he shot himself.

[Assistant] Do you see the shooter now?

[User] No, I don't see him.

[Assistant] Where was the shooter last seen?

[User] By a blue van between Local's Barbecue and IHOP. He shot himself in the head.

[Assistant] Several people are down, right?

[User] Yes.

[Assistant] We're getting help on the way.

[User] Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] Hey, hey, right now, a man.

[User] Yo, there's a guy, there's a guy.

[User] He's at the mall with a gun right now.

[Assistant] Okay, where in the mall is he?

[User] He's at the community college right now.

[Assistant] Is he inside the building or outside?

[User] He's just outside the building.

[User] He's shooting people right now!

[Assistant] Does anybody know what he looks like?

[User] He's a white guy, with short hair. He has a shotgun.

[Assistant] Do you know if anybody's injured?

[User] I'm outside. I haven't seen him shoot anyone, but he's in the building now.

[Assistant] Did you see what kind of vehicle he arrived in?

[User] A white Honda Civic.

[Assistant] Stay on the line. Do not go inside. We have officers on their way.

[User] He's running into the mall right now.

[Assistant] Okay, where exactly in the mall is he heading?

[User] Towards the main entrance. He just entered the mall.

[Assistant] Please stay where you are and do not go inside. We have officers responding.

[User] Alright.

[Assistant] Can you see any officers approaching?

[User] Yes, they are heading towards the entrance right now.

[Assistant] Alright, thank you. Stay safe.

[User] Hi, I just want to make sure that somebody has called about the guy with a shotgun at New River Community College.

[Assistant] Yes, we have officers on their way. Do you know if anyone is injured?

[User] I'm not inside; I just saw the guy run in.

[Assistant] Okay, stay safe. Thank you for calling.

[User] Hello, there's someone shooting in the mall.

[Assistant] Do you know if anybody is hurt?

[User] No clue. We locked our store, but people are running everywhere.

[Assistant] Okay, stay in your store and keep the door locked. We have officers on the way.

[Assistant] 9-1-1, what's your emergency?

[User] Hi, someone at New River Community College has a shotgun!

[Assistant] What does he look like?

[User] He's a young white male, short hair, wearing a t-shirt.

[Assistant] Is everyone leaving the building?

[User] Yes, everyone's trying to get out.

[Assistant] Do you know if anyone is hurt?

[User] I'm not sure; I'm outside.

[Assistant] Can you tell where he parked his car?

[User] A white four-door car right in front of the doors.

[Assistant] Okay, stay safe. We have officers coming.

[User] Thank you.

[User] Hello?

[Assistant] 9-1-1, what's your emergency?

[User] I'm at Christiansburg Mall and there's a shooter.

[Assistant] Do you know if the shooter is still in the college area or in the mall?

[User] I'm not sure, but people are saying he's in the mall now.

[Assistant] Are you in a safe location?

[User] Yes, I'm in a locked store.

[Assistant] Stay locked in and keep away from the doors. We have officers on the way.

[Assistant] 9-1-1, what's your emergency?

[User] Hi, we were told to lock down all the stores at the mall. What's going on?

[Assistant] There's a gunman inside the mall. Keep your door locked and stay inside. We have officers responding.

[User] Okay, we've got five customers in here with us.

[Assistant] That’s good. Stay safe and keep the doors locked.

[User] Alright, thank you.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, I'm feeling my bird in the back.

[Assistant] I understand. Where are you?

[Assistant] Is this a house or an apartment?

[User] It's a house.

[Assistant] What is the phone number that you're calling from, ma'am?

[Assistant] Tell me exactly what's going on.

[Assistant] Ma'am?

[Assistant] Tell me exactly what's going on.

[Assistant] Calmly tell me what's going on.

[User] Let it go!

[Assistant] Hello?

[User] Let it go!

[User] Let me shoot you. One?

[User] They're not, let it go, let it go!

[Assistant] Hello?

[Assistant] Hello?

[Assistant] Hello?

[Assistant] Hello, ma'am.

[Assistant] Hello, ma'am.

[User] Oh my God.

[User] I was sitting straight through.

[User] Hello, no, sir.

[User] This is a mammary date.

[User] Please, I have someone on the line. I don't know what happened.

[User] Oh, my God. You might have doubt about my face.

[Assistant] Hello, ma'am.

[User] Yes, it's a 9-1-1 emergency.

[Assistant] This is 9-1-1, sir.

[User] Oh, my God.

[Assistant] Hello, ma'am.

[User] And this is 4-1-1-2-2-2-2-5.

[Assistant] Hello, ma'am.

[User] Oh, my God.

[Assistant] Ma'am, I need you to tell me what's going on.

[User] Night, okay, we're trying to scare him. I think we might have shot him.

[Assistant] What, what?

[Assistant] Okay, I need you to tell me what is going on, ma'am.

[User] Okay. Okay? Oh, my... Okay. He was stealing our, oh my God, he was stealing our wayrunner.

[User] I hit him. We're trying to scare him. I just tried to stop the gun by mistake. I was trying to scare him. I was trying to scare him. I thought he nuts.

[User] Yeah, I did.

[Assistant] Did you hear him, ma'am?

[User] Okay. I think I did. He was in your backyard?

[User] Uh, yes. He was in my backyard. He was trying to get into the house. So I told my son to get a gun.

[User] I know he's okay okay where is he now where listen listen listen where is he now

[User] he's in the water he's in the water

[Assistant] The water? The person is in the water, ma'am?

[Assistant] Calm, calm, calm, come. Yes, she's in the water.

[Assistant] Who's in the water, listen to me, listen to me for a second because you're not, ma'am, okay?

[Assistant] The person that you shot, he's in the water?

[User] Yes and this blood I think he might be dead I don't know.

[Assistant] Okay, stay on the line. Don't hang up, don't hang up, hold on.

[User] I have a gun. So we shot.

[Assistant] Do you know where you shot him?

[User] No, I know. I just shot towards him.

[User] I was trying to scare him. Because when I get the gun, and I was going to scare him, and the guy turns out, I have a gun. So then I shot.

[Assistant] Okay, so, okay, after you shot him, did he fall into the water?

[User] Yeah, I see the water right now. I'm trying to get him out.

[Assistant] Okay, is he in this, is this a canal behind your house?

[User] Yes, it's up a bay.

[User] I thought he was going to shoot because he said he had a gun.

[User] I mean, I tried to scare him, but I didn't think I was trying to shoot for, you know, I don't know how to shoot, so I was just shooting towards him, not towards him, but you know what I'm saying.

[Assistant] Right, I understand.

[User] I think I'm not about him because I see him a lot that he's in the water.

[User] I was just trying to scare him, but he said he had a gun, so I said, okay, I'm going to shoot to scare him.

[Assistant] Was he black or white, ma'am?

[User] He's right there.

[Assistant] Ma'am, is he out of the water now?

[User] Listen to the water.

[Assistant] No, listen to me. Ma'am, is he out of the water now?

[User] No, no, no, he's not. He's not. He's in the water.

[User] He's trying to steal the... their water, and he's trying to get into the house.

[User] So I have some stop. Go away. I said, I have a gun. I tell him.

[Assistant] All right.

[Assistant] What are you talking to now?

[User] A cop. He just came.

[Assistant] All right. And what else happened?

[User] So I shot some warrant. I said, so I said, so I said, I said, I have a gun to scare him I didn't have a gun.

[User] I didn't have a gun. I just got him. You got the deskk's over there. I have a gun. I have a gun. So I shut to war. I'm trying to scare him. Oh my gosh.

[Assistant] Okay. So you're talking to the police now, ma'am?

[User] I'm not yet. Keep here.

[Assistant] All right, I'm going to hang up. Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] Are you out of the house yet?

[Assistant] No.

[Assistant] All right, get out of the house.

[User] We can't. There's nothing open. If I open the door, it's too much smoke.

[Assistant] Okay. All right. What's your name?

[User] Huh?

[Assistant] What's your name?

[User] Elie J. Spry.

[Assistant] All right. Try to get out of the house if you can.

[User] Sorry, you still there?

[Assistant] Yes. Okay. I'm going to stay on the phone with you, all right?

[User] Okay.

[User] House part, true trap.

[Assistant] Okay, honey, are you on the first floor or second floor? Where in the house are you?

[User] Second floor.

[Assistant] You're on the second floor?

[User] Yes.

[Assistant] Okay, if I'm looking at your house, are you on the left or the right side?

[User] I'm all the way at the top.

[Assistant] You're all the way at the top?

[User] Yes.

[Assistant] Okay, you're on the second floor. If I come up your stairs, which way do I turn to get to you?

[User] Um, you're up the stairs.

[User] I'm in the room that has the door closed.

[Assistant] You're in the room that has the door closed? All the other rooms have doors open?

[User] Yes.

[Assistant] Okay, can you get to a window and open it?

[User] Yes.

[Assistant] Is the window open now?

[User] Yes.

[Assistant] Can you see if it's the front of the house or the back of the house?

[User] I'm in the back. I'm on the side of the house.

[Assistant] Which side? If I'm looking at your house, is it the right or the left side?

[User] I'm on the right.

[Assistant] Okay, hold on one second.

[User] Okay.

[Assistant] Ma'am, how many people are in the room?

[User] One, two, three, four, five. We have five people in the room.


[Assistant] 9-1-1, what's your emergency?

[User] A car ran through and ran over about five or six, seven people. A man is laying on the ground, his head is bleeding, and there are two babies on the ground.

[Assistant] Okay, what's the phone number you're calling from, please?

[User] Ma'am, do you need an ambulance?

[Assistant] Yes, we need helicopters, we need everything.

[Assistant] What is the address?

[User] It's the universe.

[Assistant] What is the problem?

[User] What is the problem? I just explained it. People are on the ground, people ran over. We need help immediately.

[Assistant] Ma'am, I can't hear you very well. It's too much noise in the background. What was the address?

[User] Are you at 13th and W Street?

[Assistant] Yes, that home street, where the uniform is at?

[User] Are you on Martin Luther King or W?

[Assistant] I'm at 13th and W Street.

[User] No, stay down, stay down.

[Assistant] What's going on at 13th? Someone was hit by a car?

[User] Yes.

[Assistant] South East?

[User] Yes, it's right down the street from the Unifax.

[Assistant] Okay, we have that call, sir. We'll send help, okay?

[User] Alright.

[Assistant] 9-1-1, police, fire, or ambulance?

[User] Can I have the ambulance? Mapleview and King Avenue.

[Assistant] In reference to that action, we have two officers hurt. Mapleview and King Avenue. Two officers hurt. Okay.

[Assistant] Ambulance 13, Battalion 3, safety officer and rescue squad 3, respond. Report of multiple pedestrians struck, King Avenue and W Street southeast.

[User] 13th and W Street southeast, correct.

[User] 13th and W. South East?

[User] 13th and W. Struck by a car down here. We got like three people hurt.

[Assistant] Okay, 13th and W Street, South East, correct? Someone was struck by a car?

[User] Yeah, we got three people out here.

[Assistant] Okay, I'll send the police and the ambulance, okay?

[User] Alright. He's conscious and breathing. What's your, you said your Officer Brown?

[Assistant] Yes. 13th and W Street, South East.

[User] Please respond. Okay. Bye.

[Assistant] Hi, my name is Ramah Ayers. I'm from Chicago, so I don't know exactly where I'm at, but a car just drove through a festival and there are people who are severely hurt.

[User] A car just drove through where?

[Assistant] They drove to a festival and hit tons of people. There are tons of severely hurt people.

[User] Can you try to find out where you are?

[Assistant] I am on 13th Street and the 200 block of 13th Street southeast.

[User] 200 block of 13th Street South East? Okay, we will have the ambulance and police respond.

[Assistant] I count at least five people on the ground, three of them cops.

[User] Okay, I'll update and let them know. Thank you.

[Assistant] You are welcome. Bye-bye.


[Assistant] 9-1-1, what's your emergency?

[User] Number one. Listen to me.

[Assistant] Calm down and I'll tell you what to do, okay?

[Assistant] How old is she?

[User] Okay, and you said she's having a seizure?

[Assistant] Okay, okay, calm down. Take a deep breath. I'm going to get an ambulance over there, but I need you to calm down, okay?

[Assistant] The first thing you need to do is make sure that there's nothing around your mom that's going to hurt her. Clear the area so when she's having a seizure, she doesn't hurt herself, okay?

[Assistant] Okay, don't put anything in her mouth. Don't try to hold her down. Just let her have the seizure. She's going to be just fine, okay?

[Assistant] Once she stops shaking, I need you to check her breathing for me, okay?

[User] She did.

[Assistant] They're checking her breathing?

[User] Yes.

[Assistant] Is she coming out of it?

[User] I don't know. She's not breathing.

[Assistant] Okay. Does anybody there know CPR?

[User] Yes.

[Assistant] Who knows CPR? Who can I talk to to give CPR instructions?

[User] No one knows. My dad's not home.

[Assistant] Okay, what I need you to do is listen to me, and I'll tell you what to do, okay?

[Assistant] Turn her flat on her back.

[User] Okay, she is.

[Assistant] Go ahead and kneel down by her side. You said she's not breathing, right?

[User] Yes.

[Assistant] Okay, pinch her nose closed with one hand, and with the other hand, lift her chin up to tilt the head back.

[User] Yes.

[Assistant] Now, completely cover her mouth with your mouth and give her two big breaths, okay?

[User] Okay.

[Assistant] Is that her making noise?

[User] Yes.

[Assistant] Is she trying to breathe on her own?

[User] Yes.

[Assistant] Is there anything in her throat, like vomit or phlegm?

[User] No, she's not throwing up.

[Assistant] Is air getting into her lungs? Is her chest rising and falling?

[User] Yes, it is.

[Assistant] Is she moving, coughing, or breathing normally yet?

[User] Oh, no, she's starting to breathe normally.

[Assistant] Okay, then roll her onto her side and stay with her. Keep her on her side.

[User] Okay. One sec.

[User] Mom. He gave her two breaths, and I could hear gurgling.

[User] I can't get her on her side.

[Assistant] Can you turn her head to the side so she doesn't choke?

[User] I'm trying.

[Assistant] Is she waking up?

[User] She's moaning. Yes, she's on the bed.

[Assistant] Tell her the ambulance is on the way. Stay with her and I'll stay on the phone, okay?

[User] Okay.

[Assistant] Has she ever had a seizure before?

[User] No, not yet.

[Assistant] What happened before this happened?

[User] We were just out front.

[Assistant] Is she allergic to anything, like a bee sting, or did she hit her head recently?

[User] Yes, she hit her head.

[Assistant] When did she hit her head? Today?

[User] No, she has a brain injury.

[Assistant] Okay. We're going to help her. We'll be there in just a minute. You said 905 Dennery Lane?

[User] Yes.

[Assistant] What's your name?

[User] Dylan.

[Assistant] Spell it for me.

[User] D-Y-L-A-N.

[Assistant] How old are you, Dylan?

[User] I'm 11.

[Assistant] You're doing a very good job, okay? What's your phone number?

[User] Um, 577-1489.

[Assistant] Okay. How is your mom? Is she still breathing?

[User] Yes.

[Assistant] Who else is there with you?

[User] Just me and my little brother.

[Assistant] How old is your little brother?

[User] He's 5. We were just out front when she dropped.

[Assistant] Your mom is 35 years old?

[User] Yes.

[User] Are you going to send an ambulance?

[Assistant] Yes, they're on their way. When did your mom get her brain injury?

[User] April 5th.

[Assistant] April 5th of this year or last year?

[User] Last year.

[Assistant] Okay. You've never seen her have a seizure before?

[User] No.

[Assistant] Are you still with me?

[User] Yes, I'm here.

[Assistant] Is your mom ok? Is she coming around?

[User] Yeah, kind of.

[Assistant] Is she waking up?

[User] Kind of. Her eyes are open.

[Assistant] Can you talk to her? Is she able to answer you?

[User] Mom? No, she's not answering.

[Assistant] But her eyes are open?

[User] Yes.

[Assistant] And you have her rolled over?

[User] Kind of.

[Assistant] Is her breathing normal? Is her chest rising and falling?

[User] Yes.

[Assistant] I think the police or the ambulance are there now.

[User] Yes, I see them.

[Assistant] If that's the police or the firemen, go ahead and talk to them. I'm going to hang up now, okay?

[User] Okay.

[Assistant] Good job, Dylan.


[Assistant] 9-1-1, what's your emergency?

[User] No.

[Assistant] What is the address?

[User] Sorry, 763 South, 475 East.

[Assistant] Okay, what's going on?

[User] Um, we have somebody, sorry.

[Assistant] Okay, do you need an ambulance?

[User] Um, my, okay, hold on just one second.

[User] We got robbed, and we were cooperating with the guy, and my husband was finally able to get to his gun and shot him.

[Assistant] Okay.

[Assistant] Avonable units respond to 763 South, 475 East, possible home invasion, weapons involved, one shot fired.

[Assistant] Can you tell me where the suspect is?

[User] He's in our bedroom.

[Assistant] Is he breathing?

[User] He's dead. He's dead. My husband is taking the bullets out of the gun.

[Assistant] Okay. I'd like him just to set it down and take a deep breath. Is there only one suspect?

[User] Only one that I know of.

[Assistant] Do you know the individual?

[User] No. I woke up to him in our room.

[Assistant] Okay, ma'am?

[User] Yes.

[Assistant] Alright. Does anybody need an ambulance other than the person that was shot?

[User] No. You and your husband are okay?

[Assistant] Yes, we're okay.

[Assistant] Are there any other suspects that you're concerned about in your home?

[User] Not that I know of. He came in alone?

[User] Yes. He came in alone as far as we know.

[Assistant] And you don't know who he is or anything about him?

[User] No.

[Assistant] Okay, I'd like you to put the gun somewhere obvious to the officer. It's on the table.

[User] Okay, I think my husband went to the bathroom, but it's on the table. I can see it, and I'm standing by the front door unlocked.

[Assistant] Alright. The gun holder has taken the bullets out and set the gun on the table. Please step away from the weapon.

[Assistant] I'm going to keep you on the phone just to make sure that you're safe, okay?

[User] Okay, honey, don't touch anything. Don't touch anything and don't touch him.

[Assistant] Are you certain he is deceased?

[User] Yes, I am positive he is deceased. My husband checked his pulse.

[Assistant] Okay, alright. Just keep away from him just in case, okay?

[User] He's upstairs right now.

[Assistant] Did that person have a weapon, too?

[User] He said he did, but we never saw one.

[Assistant] Okay. I have officers there. I want you to unlock your door.

[User] We're right here by the front door. It's unlocked.

[Assistant] Okay, open your door. You should have an officer there.

[User] Yes, right here.

[Assistant] Okay, I'm going to let you go. They're going to take over from here, okay?

[User] Okay, thank you.

[Assistant] Bye-bye.

[User] Bye.


[Assistant] 9-1-1, what's your emergency?

[User] Hi, this is Donna Savings, and we've just been robbed.

[Assistant] What is your address?

[User] 10381 South De Anza Boulevard.

[Assistant] Okay, hold on. Was there any vehicle involved?

[User] Um, let me check with someone. Hold on.

[Assistant] Okay, did you see the vehicle?

[User] Yes, it was a light gray or silver Buick Regal, a big sedan, four doors.

[Assistant] Did you get the license plate?

[User] No, I didn't. I didn't realize what was going on until it was too late.

[Assistant] Can you switch me to someone who can give me a description of the suspect?

[User] Sure, one moment.

[User] Hello, I'm a customer. It's a black male.

[Assistant] Okay, how old approximately?

[User] I would say between 30 and 40 years old.

[Assistant] Was there a weapon involved?

[User] Yes, it was a handgun, an automatic.

[Assistant] Please stay on the line with me.

[User] Okay.

[Assistant] Can you describe how tall he was?

[User] Possibly 5'8".

[Assistant] And his weight?

[User] About 180 to 195 pounds.

[Assistant] What was he wearing?

[User] A dark-colored baseball cap, sunglasses, a mustache, and a plaid shirt.

[Assistant] What color was the plaid shirt?

[User] Black, tan, and white.

[Assistant] Okay, thank you. Please stay safe. Authorities are on their way.

[User] Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] Hi, this is being transferred.

[Assistant] Go ahead, sir.

[User] Yeah, I need a unit here, probably an ambulance. I saw a lady, she was yelling for help. It looked like she had blood all over her.

[Assistant] Okay, sir, where is this happening?

[User] 3-7-885, Highway 79 South. It's called Coconate.

[Assistant] Can you ask her what the emergency is?

[User] Yes, yeah, yeah. There's somebody... somebody killed someone.

[Assistant] Okay. Where is the suspect?

[User] The person has gone.

[Assistant] Is there anyone else with her?

[User] I'm in the house. The person is still here.

[Assistant] Is he outside?

[User] Yeah, I'm in the house.

[Assistant] Okay, where is the suspect?

[User] Here, here, here.

[Assistant] I have the address. Where is the suspect?

[User] Somebody else already called.

[Assistant] I need information on where the suspect is.

[User] Yes, yes. Here with me.

[Assistant] Is the suspect with her?

[User] Yes, right.

[Assistant] What's his name?

[User] John, it's John.

[Assistant] His name is John, and he's in Trailer 92?

[User] Yes.

[Assistant] Is the shooter inside the trailer?

[User] Yeah, right.

[Assistant] How does she know John?

[User] We live in the same neighborhood.

[Assistant] Did she hang up the phone?

[User] Oh, I think she hung up.

[Assistant] Did you get that the shooter was in the trailer?

[User] Yes.

[Assistant] What kind of gun?

[User] Can you ask her where the suspect is?

[Assistant] Where is the suspect?

[User] The gunman has left the building, but I think one has died, and one is in critical condition. You need to send help right away.

[Assistant] Does she know his name?

[User] There were two men shooting?

[Assistant] How many people were shooting?

[User] Just one.

[Assistant] What race was he?

[User] I think he's Korean.

[Assistant] Does she know his name?

[User] No, I don't know.

[Assistant] Do you need paramedics?

[User] No, somebody killed... I'm dying.

[Assistant] Are you hurt?

[User] No, I'm dreaming.

[Assistant] What's going on?

[User] Somebody shot... yeah, somebody shot.

[Assistant] Are you shot?

[User] I'm killing.

[Assistant] Okay, what language do you speak?

[User] Korean.

[Assistant] Did you say somebody shot you with a gun?

[User] Yeah, many people, not only me.

[Assistant] Where are you shot at?

[User] I'm hit hard, just come.

[Assistant] How many people are shot?

[User] Many people, they were... I'm dying.

[Assistant] What language do you speak?

[User] Korean.

[Assistant] Okay, let me get you a translator. Hold on, okay?


[Assistant] 9-1-1, what's your emergency?

[User] Can I get a police on Dryden, Park, and Dewey?

[User] They just jumped my 13-year-old daughter, and it's about to be all hell.

[Assistant] Is your daughter injured?

[User] No, she has a scratch on her face under her chin.

[Assistant] Does she know who jumped her?

[User] Yeah, she knows who jumped her.

[Assistant] How many people jumped her?

[User] She said a whole bunch of grown women.

[Assistant] And where are they now?

[User] I don't know, maybe eight or nine. I'm not sure.

[Assistant] Are they still near you?

[User] No, they're not around.

[Assistant] Where exactly are you right now?

[User] We’re at the corner of Dewey and Driving Park.

[Assistant] Are you and your daughter safe at the moment?

[User] Yes, we are just standing on the corner.

[Assistant] What's your name?

[User] My name is Tasha.

[Assistant] Is there any business or landmark nearby?

[User] It's a one-way street, and they were standing out with six and nines.

[Assistant] Okay, stay where you are. Officers are on their way.


[Assistant] 9-1-1, what's your emergency?

[User] Hello, hello?

[Assistant] Hi, do you have an emergency?

[User] Hello, who are you?

[Assistant] I am the emergency hotline operator. What's your name?

[User] My name is Elene.

[Assistant] Is your mom there?

[User] No, I'm just talking on my mom's phone.

[Assistant] Oh, you're pressing numbers on your mom's phone?

[User] Uh-huh, my mom's numbers.

[Assistant] Oh, is your mom okay?

[User] Yeah.

[Assistant] Is anybody there with you?

[User] Huh?

[Assistant] Is anybody there with you?

[User] No.

[Assistant] Nobody's there with you?

[User] Yeah, because my mom didn't come back yet.

[User] My mom said don't open the door for anybody.

[Assistant] Okay, you're by yourself. Are you watching TV?

[User] My TV is on and I went to the bathroom.

[Assistant] Oh, you're in the bathroom? Are you okay?

[User] Yeah, I'm watching my TV.

[Assistant] Okay, I just want to make sure you're okay. And nobody's in the room with you?

[User] Yeah.

[Assistant] So everything's okay?

[User] Yeah.

[Assistant] Are you just bored and you wanted to use the phone?

[User] Mm-hmm.

[Assistant] Oh, okay. How old are you?

[User] You are not one? Maybe two?

[Assistant] I think you're older than two. Maybe three?

[User] Maybe.

[Assistant] You're not sure how old you are?

[User] My mom said I'm two.

[Assistant] Your mom says you're two?

[User] Uh-huh.

[Assistant] Oh, did she just say that?

[User] Huh?

[Assistant] Is she there with you?

[User] No.

[User] She usually says that.

[User] She went to buy toys for me.

[Assistant] Oh, she went to buy toys for you?

[User] Uh-huh.

[Assistant] Does she usually leave you in the room alone?

[User] Huh?

[Assistant] I said, does she usually leave you in the room by yourself?

[User] Yeah.

[Assistant] Oh, she does?

[User] Mm-hmm.

[Assistant] Oh. But everything's okay?

[User] Uh-huh.

[User] Don't come in my house.

[Assistant] You're just playing by yourself?

[User] Yeah.

[User] Don't come in my house.

[Assistant] What are you playing?

[User] My TV, my game. I can't find my games.

[Assistant] Oh, you like to play games?

[User] Uh-huh, but I can't find them.

[Assistant] Oh, okay.

[User] I need to build something.

[Assistant] Are you good at games?

[User] Huh?

[Assistant] Are you good at games?

[User] Yeah.

[User] Do you know my house number?

[User] Do you know what my house number is?

[Assistant] Do you know what your house number is?

[User] Um, yeah.

[Assistant] You're not scared being by yourself?

[User] Uh-uh.


[Assistant] 9-1-1, what's your emergency?

[User] I think we need the police at the Walmart Supercenter in Muskogee.

[Assistant] Can you tell me what’s happening there?

[User] Some guy heard some loud bangs, now he’s got a gun and he's telling people to stay back.

[Assistant] Are you currently in Walmart Supercenter in Muskogee?

[User] Yes.

[Assistant] Which entrance is this occurring near?

[User] It’s not near an entrance; he’s in the sporting goods section.

[Assistant] Can you describe the individual? Is he white or black?

[User] White.

[Assistant] What color shirt is he wearing?

[User] I’m not sure, I’m away from him now.

[Assistant] Do you remember the color of his shirt at all?

[User] No, but it looked like he was trying to load the gun.

[Assistant] Thank you. What's your name?

[User] Steve.

[Assistant] Alright, hang on.

[User] They’ve got the gun out. Hang on, let me see what’s going on here.

[User] Uh-oh, he’s doing it again. They're still having a problem here. Can you get someone here quickly?

[Assistant] What color shirt is he wearing?

[User] He’s still trying to break into the cabinets to get guns. I can’t quite see what’s going on right now.

[Assistant] Alright, thank you. We’re sending everyone out now.

[Assistant] 9-1-1, what’s your emergency?

[User] We need the police at Walmart. There’s a guy getting guns and ammunition right now.

[Assistant] Okay, we’ve got them en route, sir.

[User] Hurry, thank you.

[Assistant] Uh-huh. Get out of there. Everyone out.

[Assistant] Muskogee 9-1-1, do you need police, fire, or medical?

[User] Yeah, someone said Walmart is evacuating because someone has a gun in the store.

[Assistant] I’m sorry, can you repeat that?

[User] Walmart is evacuating because someone has a gun in the store.

[Assistant] Okay, stand by. I’m going to get you straight to the police. Just a moment.

[Assistant] Muskogee 9-1-1 Center, how can I help you?

[User] Okay, we've got officers around. Do you know where the suspect is?

[Assistant] No, I don't. Did you see anything?

[User] No, I didn’t.

[Assistant] Okay, where are you in the store?

[User] I’m exiting now. The police are here.

[Assistant] Okay, thanks.

[User] You’re welcome. Bye.

[Assistant] Muskogee 9-1-1, police, fire, or medical? What’s your emergency?

[User] We need the police at Walmart immediately, there’s someone there with a gun.

[Assistant] They are on their way.

[User] Okay, thank you.

[Assistant] You’re welcome.

[Assistant] Muskogee 9-1-1, do you need police, fire, or medical?

[User] No, I’m just trying to see if you all know that somebody has a gun.

[Assistant] Yes, we have officers there, ma’am. Are you in the store?

[User] No, I’m not.

[Assistant] Okay, were you in the store?

[User] No, I’m at home.

[Assistant] Okay, do you know where this person is?

[User] No, I do not.

[Assistant] Alright, thank you.


[Assistant] 9-1-1, what's your emergency?

[User] Hi, I have a suicidal teenager at House 503 Nighthawk Drive. I need an ambulance immediately.

[Assistant] What's your name?

[User] Excuse me?

[Assistant] Calm down and tell me your address again.

[User] 503, Nighthawk Drive.

[Assistant] And your phone number there?

[Assistant] Tell me exactly what happened.

[User] It's still happening. He is trying to kill himself. I need an ambulance now.

[Assistant] Ms. Roberts, yelling at me is not helping. Someone else is dispatching the unit.

[Assistant] Answer my questions. How is he trying to harm himself?

[User] He is trying to stab himself.

[Assistant] Does he have a knife?

[User] Yes.

[Assistant] How old is he?

[User] He's 20.

[Assistant] Who is he?

[Assistant] Where is he at right now?

[User] I don't know. Okay. He left the house.

[Assistant] Did he leave on foot or did he leave in a car?

[User] He left on foot, but I don't know where he's staying.

[Assistant] Okay, what's he look like?

[User] He's African American. He's not very tall. About 5'7, he has short hair.

[Assistant] Okay, ma'am, calm down for me.

[Assistant] You're not helping anybody by being out of control.

[Assistant] Where is he with the knife?

[User] I don't know.

[Assistant] Miss Roberts, stop. Somebody else is already dispatching help to you. My asking questions is not delaying that. It's helping them.

[Assistant] Did he leave on foot or did he leave in a car?

[User] He left on foot.

[Assistant] What's he look like?

[User] He's African American. About 5'7, with short hair.

[Assistant] Alright, ma'am, calm down. Where is your father?

[User] Ms. Roberts, we need CPR. We need help.

[Assistant] Ma'am, who needs CPR?

[User] Hello? District 4 Nighthawk, Johnny Berry.


[Assistant] 9-1-1, what's your emergency?

[User] Please, I want, you're on, you know from gas station.

[Assistant] Ma'am?

[User] Yes.

[Assistant] Did he show the gun to you?

[User] Yes, oh, my God, yes.

[User] He's told it, and I knew he was going to him.

[Assistant] Okay, ma'am.

[Assistant] Ma'am?

[Assistant] Okay.

[Assistant] Have you ever seen this man before?

[User] He's a black man. He's wearing a white t-shirt.

[User] Do you remember, I think he had a go-tee?

[User] Did he have a go-tee like daddy?

[Assistant] Yeah.

[User] And, um, he's smoking a-

[Assistant] Okay, where are you at right now?

[User] I'm on Marine Road, because 143 turns into Marine Road.

[Assistant] Okay.

[User] And we're passing the Department of Agriculture.

[User] Oh, my God.

[User] He told me if I moved, he was going to shoot me, but I had to move in the way.

[Assistant] Okay, ma'am, ma'am.

[User] I was getting out of this car, and I knew that if I didn't tell him, he would kill us.

[Assistant] You're doing good.

[User] Oh, my God.

[User] Oh, my God.

[User] Okay, I'm passing the Knights of Columbus.

[Assistant] Do you know where the Madison County Sheriff's Office is?

[User] Yes, yes.

[Assistant] Come straight to the Madison County Sheriff's Office.

[User] Okay, I'm coming right there.

[Assistant] I will have help in the parking lot.

[User] I'm going to have someone that has no idea where I'm going.

[Assistant] I'm going to have people in the parking lot of the Madison County Sheriff's Office.

[User] Oh, God, he's coming.

[Assistant] Pull into that top parking lot all the way up front.

[Assistant] I have a guy headed out there right now from inside my building.

[User] Here he comes.

[User] I'm pulling in here right now.

[User] He's going to see you guys.

[User] Oh, here he is.

[User] Yes.

[User] He's following me.

[User] He's pulling into the parking lot.

[User] Please, there is no.

[User] Oh, my God.

[Assistant] Ma'am.

[Assistant] Ma'am, are you in the parking lot?

[User] Who are you on the phone with, Robin?

[User] No, hang up with them.

[Assistant] Ma'am?

[Assistant] Ma'am, where are you?

[User] I'm sorry. I'm in the parking lot.

[Assistant] Okay, we've got officers coming out there now.

[Assistant] County units, take the females in our parking lot.

[Assistant] Okay, ma'am.

[Assistant] Okay, ma'am. We've got officers on the way out there, okay?

[Assistant] Sheriff's office, possibly, yes, she's screaming.


[Assistant] 9-1-1, what's your emergency?

[User] I just got the police right now.

[Assistant] I'm sorry, what seems to be the issue?

[User] They're here right now.

[Assistant] On McKinley?

[User] No, I'm in Warren. There's a fire at someone's front porch.

[Assistant] Okay, where exactly?

[User] I just called the police, they are in front of me, they are going to go back and get it right now.

[Assistant] Okay, let me get the fire department on the phone. Where exactly are you?

[User] I am on Bonnie Bray.

[Assistant] Fire department, there's a fire on Bonnie Bray in Warren. The police are there right now.

[Assistant] Ma'am, what's the block number on Bonnie Bray, please?

[User] I don't know, I'm delivering papers. The police are right in front of me. I just chased them down.

[Assistant] Okay, can you ask the police?

[User] Let me ask them. What's the block number on Bonnie Bray?

[User] 368 Bonnie Bray. Is that it?

[Assistant] Okay. What is it between? Can you tell me that?

[User] I'm not familiar with Warren. I'm from Niles. I'm just delivering my papers on my way home, and I don't know. Give me a minute, and I'll tell you the cross street.

[User] Montclair and Woodland.

[Assistant] Alrighty, we'll send someone out.

[User] Okay, you don't need me anymore, do you?

[Assistant] No, you're fine. Thank you.

[User] Okay, thank you so much.

[Assistant] Thank you. Bye-bye.


[Assistant] 9-1-1, what's your emergency?

[User] Fire alarm office.

[Assistant] Okay, this is county.

[User] It's a medical emergency.

[Assistant] Can you repeat the address?

[User] 5657 E-L-A-M.

[Assistant] 5657 E-L-A-M?

[User] Yes, it's an apartment, and there's something wrong with their child.

[Assistant] What's the problem with the child? Are they breathing?

[User] She's in the water. I'm not sure if she's okay.

[Assistant] Did she drown?

[User] Yes, she was riding a bicycle near the water.

[Assistant] Okay, is she breathing now? How old is she?

[User] She's here now. We just took her out of the water.

[Assistant] We have an ambulance on the way. Do you need any other assistance?

[User] I don't know what's going on.

[Assistant] Hold on one second, all right?

[User] Okay.

[Assistant] What's our number? I'm going to get someone to help with this language barrier.

[User] I believe it's Spanish.

[Assistant] Hold on, sir.

[User] My God, I don't know.

[Assistant] May I have your personal code, please?

[User] B-007.

[Assistant] B as in boy, 007?

[User] Yes. I don't know if she needs to go to the hospital.

[Assistant] Sir?

[User] Yes, it's a serious situation.

[User] It's been maybe a half hour since she was in the water.

[Assistant] All right, hold on a moment, please.

[User] Okay.

[Assistant] I'll get her to the hospital as soon as possible.

[User] Thank you.

[Assistant] Sir, apparently a girl fell in the water about a half hour ago, and she's almost dying. An ambulance is on the way.

[User] Okay, thank you.

[Assistant] Is the girl nine years old, or was she in the water for nine hours?

[User] I heard it was about a half hour.

[Assistant] Thank you for clarifying. We've got help on the way.

[User] Okay, good.

[Assistant] We have emergency personnel en route.

[User] Thank you.

[Assistant] Okay, if there's nothing else, I'll end this call now. Help is on the way.

[User] That's all. Thank you.

[Assistant] Have a good day. Goodbye.


[Assistant] 9-1-1, what's your emergency?

[User] There's a shooting, I'm at 1331 Bannister Road. We need help.

[Assistant] Can you confirm the location, 1331 Bannister Road?

[User] Yes, 1331 Bannister Road, there's a shooter.

[Assistant] Is anyone with you? Is anyone injured?

[User] I'm alone, but I've been shot. My right arm is hit, but I'm okay.

[Assistant] We have officers in route to your location. Can you describe the suspect?

[User] White male, in his 50s. He's heading southbound on Lydia. He had another gun as well.

[Assistant] Understood. We are dispatching units. Can you stay hidden and secure?

[User] Yes, and I'm trying, he's dangerous and wanted me to shoot him.

[Assistant] Stay safe. Please avoid any engagement. Help is on the way. Do you have any further information on the vehicle?

[User] Yes, it's a maroon Oldsmobile, 302 Young John Adam.

[Assistant] Thank you. We are relaying this information to all units. Hang in there.

[User] Hurry, he's not going to go down without a fight, might still have another weapon.

[Assistant] Understood. Officers are forming a perimeter and will approach carefully. Stay on the line with us.

[User] Okay, I'll wait, thank you.


[Assistant] 9-1-1, what's your emergency?

[User] I need EMS, don't hang up, sir.

[Assistant] You have reached the fire and EMS departments. All of our representatives are currently handling another emergency call.

[User] No, he's having a seizure.

[Assistant] Stay on the line, ma'am. I'm getting EMS for you.

[User] Oh my God, what do we do?

[Assistant] Stay on the line. Help is on the way.

[User] They have me on hold.

[Assistant] All of our agents are currently assisting other calls of emergency. Please continue to hold.

[User] He's still seizing, we need help now.

[Assistant] Hold on, ma'am. I'm getting EMS for you. Do not hang up.

[Assistant] Hello, ma'am? Are you still there?

[Assistant] Okay, it looks like she hung up. She said there was somebody seizing at 8602 Cinnamon Creek, Apartment 709.

[Assistant] Do you need the phone number? It came across.

[Assistant] I'll have a unit dispatched right away.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, I just shot someone in my business.

[Assistant] Okay, what's the address of the emergency?

[User] 5931 4th Avenue South, Seattle, Washington at Sharp's Outdoor Power.

[Assistant] Who did you shoot?

[User] I don't know. There's another one here, and I have a gun on them.

[Assistant] Was somebody trying to break in?

[User] Yes, they broke in the door and were taking things out.

[Assistant] Okay, give me a moment.

[Assistant] Radio. This is about shoplifters inside the business. The owner has them at gunpoint and did shoot one. One is down, one is being held at gunpoint.

[Assistant] Can you confirm the name of your store?

[User] It's Sharp's Outdoor Power.

[Assistant] Sharp's Outdoor Power at 5931 4th Avenue South?

[User] Yes, there's a truck in the driveway, right in front of the door. They broke in, and I'm keeping the other guy at gunpoint.

[Assistant] Is the person you shot bleeding?

[User] Yes, he's not moving and he's bleeding.

[Assistant] Do I categorize this as a weapons call?

[User] No, it's a burglary one.

[Assistant] Okay, I’m going to get the medics on the line and send help your way.

[User] All right, the other guy is not moving.

[Assistant] Hang on, don't hang up yet.

[Assistant] Seattle Fire, Medic. What is the address?

[User] 5931 4th Avenue South. The owner shot a shoplifter and has another at gunpoint.

[Assistant] All right. We're sending police and medics to Sharp's Outdoor Power.

[Assistant] What’s your last name, sir?

[User] My last name is [REDACTED]

[Assistant] And your first name?

[User] My first name is [REDACTED]

[Assistant] What’s your phone number?

[User] [REDACTED]

[Assistant] Can you confirm the business name again?

[User] Sharp's Outdoor Power.

[Assistant] Are you in a big warehouse?

[User] Yes, it’s a big building with a sign out front.

[Assistant] So they broke in your front door?

[User] Yes, they busted the front door.

[Assistant] What kind of gun do you have?

[User] A .357 Magnum revolver.

[Assistant] Okay, we have police in the area. They should be there any minute. Please stay on the phone with me until they arrive.

[User] I've never shot anyone before.

[Assistant] I understand. You were protecting yourself and your property.

[Assistant] The officers should be there any minute. If you see them, let me know.

[User] He's not going to run. He's on the floor.

[Assistant] I want you to stay on the phone in case something happens. Where’s your front door?

[User] It’s broken. You can see it on the north side of the building.

[Assistant] Is there a truck in the driveway?

[User] Yes, a white truck parked right at the door. It belongs to the robbers.

[Assistant] Okay, officers are pulling up now. Do you see them?

[User] Yes, I see them.

[Assistant] As soon as you see them, you can hang up the phone with me.

[User] I need to get some clothes on.

[Assistant] Okay, can you put the revolver down?

[User] It's down.

[User] The officers are coming in.

[Assistant] Stay on the line until they confirm you're safe.

[User] I didn't know what else to do.

[Assistant] I understand. You did what you had to protect yourself. Are the officers there?

[User] Yes, they have one in handcuffs. The other one is not moving.

[Assistant] Do you need to speak with the officers now?

[User] Yes, they’re asking me to come out.

[Assistant] Okay, you can hang up now. Take care.


[Assistant] 9-1-1, what's your emergency?

[User] Police involved in an accident at I-83 northbound, near the Pepsi sign.

[Assistant] Can you clarify the location?

[User] I-83 northbound at the Pepsi sign, near Union Avenue.

[Assistant] Are there any injuries reported?

[User] Yes, it looks like there are injuries. Someone might have fallen over a bridge.

[Assistant] Understood. We have units responding. What's your current location?

[User] I'm near the intersection of 1650 Union Avenue and the I-83 northbound exit.

[Assistant] Are the injured parties accessible, or do we need special equipment to reach them?

[User] One person is inside the Pepsi plant. They fell off the bridge.

[Assistant] Alright, we will send a medic to the Pepsi plant. Please stay on the line for further instructions.

[User] There are also two injured on I-83 northbound.

[Assistant] Copy that. Additional ambulances are on the way. Please ensure the area is safe for emergency responders.

[User] Understood. We are blocking off streets to make way for the ambulances.

[Assistant] Good. Please guide the medics to the lower parking lot of the Pepsi plant.

[User] Will do. I'm shutting down the southbound side of 83 to one lane.

[Assistant] Medics are en route. Are the injured parties conscious?

[User] Yes, one person is conscious but needs medical attention immediately.

[Assistant] Understood. Medics are less than 5 minutes away. Ensure your team is ready to assist them upon arrival.

[User] Copy that. We're coordinating everything on our end.


[Assistant] 9-1-1, what's your emergency?

[User] Um, see, uh, a good thing, man. I got it, uh, you know, I gotta put you on something. Hold on a second.

[Assistant] Okay, I'm here. What's going on?

[User] There's a shooting at 242 Lines Avenue. Multiple gunshots. Two people shot.

[Assistant] Okay, and now I'm getting some more details. Can you clarify the address?

[User] Yes, 163, 155 Kevin. It's near Weekway Avenue. Multiple people shot.

[Assistant] Got it. You mentioned Weekway Avenue and Lines Avenue. How many people are injured?

[User] At least three people shot. I see people on the ground.

[Assistant] Understood. Are you in a safe location?

[User] Yes, I'm inside a store nearby. There's a guy shot in the head inside here.

[Assistant] Can you please confirm the store's name?

[User] It's the chicken store on Weekway and Clinton Place.

[Assistant] EMS and police are on the way. Can you confirm if there's a police officer shot as well?

[User] Yes, I believe a police officer was shot.

[Assistant] Please stay where you are. Help is coming. Can you provide any description of the shooters?

[User] I couldn't see them clearly. It happened so fast.

[Assistant] Understood. We've got multiple units responding. Please avoid the crime scene and stay on the line if safe to do so.

[User] Okay, thanks. There's a lot of people gathering outside.

[Assistant] Can you move to a back area or somewhere safe and secluded in the store?

[User] Yeah, I'm moving to the back now.

[Assistant] Great. You're doing the right thing. Help is on its way, stay calm.

[User] Thank you.

[Assistant] You're welcome. Stay with me until the authorities arrive.


[Assistant] 9-1-1, what's your emergency?

[User] There's a fire in my apartment building!

[Assistant] Are you inside the building right now?

[User] Yes, I'm on the third floor.

[Assistant] Okay, I need you to leave the building immediately if you can. Can you exit safely?

[User] I don't think so, the stairs are filled with smoke.

[Assistant] Is there a fire escape or another exit you can use?

[User] No, the fire escape is blocked.

[Assistant] Stay low to the ground where the air is clearer. Can you get to a window and signal for help?

[User] Yes, I can do that.

[Assistant] Good. Help is on the way. Stay on the line with me.

[User] Alright, I'm at the window now.

[Assistant] Can you see any firefighters or emergency personnel?

[User] I see them arriving.

[Assistant] Great. Wave something to get their attention and stay calm. They'll reach you soon.

[User] Okay, I'm waving a towel. Thank you.

[Assistant] You're welcome. Just stay where you are and keep as calm as you can. Help is coming.


[Assistant] 9-1-1, what's your emergency?

[User] Um, I have someone here that I need to be arrested in my home.

[Assistant] They're there right now?

[User] Yes, and there's also a possible missing child. I have a three-year-old that's been missing for a month.

[Assistant] A three-year-old? Have you reported that missing child?

[User] I'm trying to do that now, ma'am.

[Assistant] Okay, what did the person do that you need arrested?

[User] My daughter.

[Assistant] For what?

[User] Auto theft and stealing money. I already spoke with someone, and they said they would patch me through to the Orlando Sheriff's Department to have a deputy here. I was in the car, and I was going to drive her to the police station, but they said they would bring a deputy to my home and that I should call them when I got home.

[Assistant] So she stole your vehicle?

[User] Yes.

[Assistant] When did she do that?

[User] On the 30th. I just got it back from the impound.

[Assistant] Okay, I've got to ask you these questions so I can put them in the call, okay?

[User] Okay.

[Assistant] The 30th of June?

[User] Yes.

[Assistant] Okay, how old is your daughter?

[User] 22.

[Assistant] Okay, what's her name?

[User] Her name?

[Assistant] Yes, her name.

[User] And you said you have the vehicle back?

[User] Yes, I have it back.

[Assistant] She's there right now?

[User] Yes, I finally found her after a month. She's been missing for a month, but now we can't find my granddaughter.

[Assistant] Okay, can you describe your daughter for me? Height, build?

[User] She's about five foot, one and a half. Thin build.

[Assistant] Color of her hair?

[User] Brown.

[Assistant] What color shirt is she wearing?

[User] White.

[Assistant] What color pants?

[User] They're shorts. They're plaid, like pink and teal and white, black plaid.

[Assistant] Does she have any weapons on her?

[User] No.

[Assistant] Is she not telling you where her daughter is?

[User] Correct.

[Assistant] Okay, we'll have a deputy out to you as soon as one is available, okay?

[User] Thank you.

[Assistant] Thank you. Bye.


[Assistant] 9-1-1, what's your emergency?

[User] I have an emergency. I have three dead people up on top.

[Assistant] Okay, where are you?

[User] It's called Haley Flat, up Wolfton.

[Assistant] Where exactly up Wolfton?

[User] Up Wolfton.

[Assistant] Do you know an address?

[User] I don't know an address.

[Assistant] Do you see a house number or anything?

[User] It's Faxon Holler, Soul Lane.

[Assistant] Soul Lane? S-O-L?

[User] Yes.

[Assistant] How far up Soul Lane?

[User] The paramedics that live out here in Mississippiville know. They'll know.

[Assistant] Okay, honey. There's no guarantee that those medics are on duty. How far up Soul Lane?

[User] Ma'am, I don't know. We're up on top of the hill.

[Assistant] You're on a hill? Is it out of a house that they're at?

[User] No, they're up on the hill, in a mud hole in their Bronco, too. We've been looking for them for two days.

[Assistant] Oh, my God. Is there any way somebody can meet them off the hill?

[User] I can meet them down here and bring them up here. That's the only thing I know to do.

[Assistant] Okay, where do you want to meet them at?

[User] I'll come out to Wolfpen and Thaxton Holler. I'm coming out there on a four-wheeler.

[Assistant] You're going to meet there at Wolfpen and Thaxton Holler?

[User] Yes.

[Assistant] Oh, my God. Are they inside the vehicle?

[User] Yeah, all three.

[Assistant] How many are there? Is it just David and Shane?

[User] No, it's Dale, David, and Shane Gandy.

[Assistant] Does it look like what happened? Can you tell?

[User] No.

[Assistant] Does it look like any weapons or anything have been used?

[User] No. It's just them at home.

[Assistant] Okay. Just stay on the phone with me, okay? I've got them on the way. And they're in a Bronco, correct?

[User] Yeah.

[Assistant] And does it look like somebody's done anything to them?

[User] No. But they're definitely not breathing, correct?

[User] No, ma'am.

[Assistant] Are they cold to touch? Have you tried to touch them?

[User] Yes, they are.

[Assistant] Do you see any drugs or anything?

[User] No.

[Assistant] What is your name?

[User] Sandy.

[Assistant] And is your phone number [redacted]?

[User] Yes, that's my son's. I'll give you mine. It's [redacted].

[Assistant] How long have they been missing?

[User] Since Saturday.

[Assistant] Do you know how old they are?

[User] Shane is 21. I don't know David's age.

[Assistant] All right. You're going to meet there at Wolfpen and Thaxton Holler, correct?

[User] Yeah, yeah.

[Assistant] All right, honey. I've got them on the way.

[User] Okay.


[Assistant] 9-1-1, what's your emergency?

[User] I like Gunners in South West.

[User] I got ran over by the rail cars.

[User] I need 911.

[User] They're flying.

[User] I think I'm going to pass out.

[Assistant] Okay.

[User] You need to hurry up now.

[Assistant] Tell me where you are.

[User] Near Gundersen Southwest.

[Assistant] Gundersons?

[User] Yeah. And I got ran over by a rail car.

[Assistant] You got ran over by a rail car?

[User] Yes, me. And I'm about to pass out.

[Assistant] Okay, where are you at?

[User] They're in Gundersons. Cleveland, Texas.

[Assistant] I understand you're in Cleveland, Texas. Stay on the line for me.

[User] Southwest.

[User] I'm about to pass out, I'm going into shock.

[Assistant] Okay, tell me your name. Tell me your name, sir.

[User] Sherman Duncan.

[Assistant] Okay, all right. Can you stay on the line for me, please?

[User] Thanks, love, much appreciated.

[Assistant] Stay with me here, stay on the line, okay?


[Assistant] 9-1-1, what's your emergency?

[User] Um, hello, my mom has been shot.

[Assistant] Okay, so it's a medical emergency? Is it medical, sir?

[User] Yes, my mom has been shot.

[Assistant] Okay, are you at 10?

[User] Yes.

[Assistant] Okay, when you say shot, like gunshot?

[User] Yes.

[Assistant] How did she get hurt?

[User] My dad.

[Assistant] You said your dad shot her?

[User] Yes.

[Assistant] Okay, is your mom breathing?

[User] I'm not sure.

[Assistant] What is the address of the emergency?

[User] It's [address].

[Assistant] What is your phone number?

[User] My home phone number?

[Assistant] Yes, the one you called me from, in case I need to call you again.

[User] Okay.

[Assistant] What is your name?

[User] Josh. My dad went off in a rampage and shot my mom.

[Assistant] Okay, is she still with us, or is she beyond any help?

[User] I think she is still with us.

[Assistant] How old is she?

[User] Over 40.

[Assistant] And where was she shot?

[User] In the leg, I think.

[Assistant] And is your father still there that shot her?

[User] I think so.

[Assistant] You didn't see where he went?

[User] No.

[Assistant] Which leg was it? Right or left?

[User] The right, I think.

[Assistant] Was she shot anywhere else, or was that the only place?

[User] That's the only place.

[Assistant] Do you know if he still has the weapon?

[User] I think he still has the weapon.

[Assistant] Do you feel safe where you are right now?

[User] No.

[Assistant] Where is your mother?

[User] In the front yard, I think.

[Assistant] Can you check if she's breathing?

[User] I don't know.

[Assistant] Alright, where is your dad now?

[User] He's surrounding her.

[Assistant] I don't want you to go near him. Can you find a safe place to stay?

[User] Should I go to my neighbor's house?

[Assistant] Can he see you if you go that way?

[User] No.

[Assistant] Okay, if you can do that safely, I would advise it. But stay on the phone if you can.

[User] I'm not sure I can stay on the phone and do this.

[Assistant] Are you inside or outside?

[User] I am outside.

[Assistant] In the back or front?

[User] In the front.

[Assistant] Where are your mom and dad?

[User] In the front.

[Assistant] What is your dad doing? Is he saying anything?

[User] No, he's just surrounding my mom.

[Assistant] Is he armed?

[User] Yes.

[Assistant] Can you walk away safely?

[User] Yeah.

[Assistant] Stay on the line, they're coming as fast as they can.

[User] Are they coming?

[Assistant] Yes, they are as fast as they can.

[User] Okay.

[Assistant] Are you by the trailhead?

[User] I don't think so.

[Assistant] Are you injured at all?

[User] No, I'm not.

[Assistant] Is anyone else in the home?

[User] No.

[Assistant] Can you see your mom?

[User] No, I cannot.

[Assistant] Just calm down. How old are you?

[User] 14.

[Assistant] What is your name?

[User] Josh Brooks.

[Assistant] Josh, you're okay. We've got units coming to you.

[User] Okay.

[Assistant] Don't hang up, Josh. Stay with me until they get there.

[User] I just heard two more gunshots.

[Assistant] Stay clear of that. Stay with me.

[User] I think I hear them.

[Assistant] You hear the units? Stay on the line.

[User] Okay.

[Assistant] What is your dad wearing?

[User] A blue shirt and black shorts.

[Assistant] Do you have a pet with you?

[User] Yes, my dog.

[Assistant] Is your dog injured?

[User] No.

[Assistant] Do you see any units yet?

[User] No, I can hear them though.

[Assistant] What color is your house?

[User] White.

[Assistant] Block, brick, or wood?

[User] Brick.

[Assistant] What vehicles are in the driveway?

[User] A tan truck and a silver Dodge Charger.

[Assistant] Is your driveway long?

[User] Yes.

[Assistant] Can you see your dad?

[User] No.

[Assistant] What was your mom wearing?

[User] A blue and white polka dot shirt and black shorts.

[Assistant] What is your dad's name?

[User] Daryl Brooks.

[Assistant] How old is your dad?

[User] In his 40s.

[Assistant] What is your mom's name?

[User] Peggy Brooks.

[Assistant] How old is your mom?

[User] Mid-40s.

[Assistant] Do you have a shed?

[User] Yes.

[Assistant] Is your backyard fenced?

[User] No.

[Assistant] Can you get to the shed safely?

[User] Yes.

[Assistant] Don't hang up. Stay with me.

[User] Okay.

[Assistant] Are you armed with anything?

[User] No.

[Assistant] What are you wearing?

[User] A black UCF Knights shirt and white shorts.


[Assistant] 9-1-1, what's your emergency?

[User] Representative Bogdanov, you're on deck.

[User] Representative Domino is here to talk about emergency dispatchers, 911 dispatchers.

[Assistant] Welcome to the Health Care Council. You're recognized.

[User] Thank you, Mr. Chairman and members. This bill upon passage will allow for a certification process for emergency dispatchers.

[User] Currently, 31 other states have such a process. It will recognize a 208-hour DOE-approved course as a minimum standard.

[User] The goal is to ensure that first responders are dispatched to emergencies and catastrophic events with a higher level of quality, efficiency, and minimized human errors.

[User] Our emergency dispatchers do a great job, but having all 67 counties follow the same standards will be helpful.

[User] We have some dramatic testimonies to support the need for this legislation.

[Assistant] Very good. Are there any questions for Representative Domino on the bill?

[Assistant] Let's go to public testimony. Representative Domino, do you want to call folks in a particular order?

[User] No particular order.

[Assistant] Very good. Randy Touchton, you are up.

[User] Thank you. Florida Professional Firefighters Association waves in support.

[Assistant] Armand Nalt, please come up.

[User] Thank you. Firefighters and paramedics from Palm Beach County support this bill.

[Assistant] Gary Rainey, you're next.

[User] Thank you. From Miami, Florida, representing the Florida professional firefighters.

[Assistant] Lisa Henning, please come forwards.

[User] I am with the Fraternal Order of Police here in Tallahassee, and I support this bill.

[Assistant] Richard Goff, you're next.

[User] Good morning. My name is Richard Goff, a 25-year law enforcement veteran and father of Denise Lee.

[User] My daughter was kidnapped, raped, and murdered. The culprit drove her around, and she managed to get the attention of a bystander who called 911.

[User] The bystander gave a description of the car and the suspect, but our dispatch failed to relay this information to the road deputies.

[User] We had over six agencies, two helicopters, and approximately 30 people looking for her. She was found later buried in a shallow grave.

[User] The internal investigation found fault with two dispatchers, but the consequences were minor. I urge you to pass this bill.

[Assistant] Thank you, Mr. Goff. Our hearts go out to you and your family. Amy Campbell, you're next.

[User] I am from Orlando, Florida, representing the Orange County Sheriff's Office, and I wave in support.

[Assistant] Richard Pinsky, please come forwards.

[User] I am from West Palm Beach and represent 911 emergency dispatchers. I support this bill.

[Assistant] Is there anyone else wishing to testify on House Bill 997?

[Assistant] We'll now move into debate. Representative Hayes, you are recognized.

[User] Thank you, Mr. Chairman. I am deeply disturbed that this is only voluntary certification. We should look into making this mandatory in the future.

[User] We need our 911 operators to be properly trained and certified. I support this bill, but it should go further.

[Assistant] Representative Harrell, you are recognized.

[User] Thank you. My heart goes out to the Goff family. The importance of training for dispatchers in both health care and law enforcement cannot be overstated.

[User] Often, 911 calls are health-related, and those dispatchers need appropriate training. This should be the standard across the state and be required.

[Assistant] Representative Hudson, you are recognized.

[User] Thank you, Chairman. As a parent, I am speechless at Mr. Goff's testimony. Consistency in process is crucial across all counties to ensure quality information is disseminated efficiently.

[User] Our first responders deserve the best support. I support this bill.

[Assistant] Representative Anderson, you are recognized.

[User] Thank you, Mr. Chairman. I compliment Representative Domino for bringing this important bill forward. Communication and proper training are essential.

[User] I agree that this certification should eventually be mandatory.

[Assistant] Representative Domino, would you like to close?

[User] Thank you. As mentioned, 28 states have mandatory certification, and some have voluntary. We have to start somewhere.

[User] This bill will save lives and significantly help in emergency situations. I urge your support.

[Assistant] Thank you, Representative Domino. The clerk will now call the roll on House Bill 997.

[Assistant] House Bill 997 will be reported favorably as a council substitute. Thank you, members.