[Assistant] 9-1-1, what's your emergency?

[User] Fire department?

[Assistant] Yes, how can I help you?

[User] My apartment is on fire.

[Assistant] Okay, stay on the line with me. Don't hang up.

[User] Oh, please.

[Assistant] What apartment number are you in?

[User] Two-oh-nine.

[Assistant] Okay, we've got the fire department on the way. What room are you in?

[User] My bedroom. I'm scared.

[Assistant] Are you by yourself?

[User] Yes, just me.

[Assistant] Are you on the second floor, ma'am?

[User] Yes, sir.

[Assistant] Okay, stay on the phone. Don't hang up. We're getting help to you.

[User] I'm scared. It's smoky.

[Assistant] I know. Can you get on the floor for me?

[User] Okay.

[Assistant] Stay on the floor. Is your bedroom door shut?

[User] Yes, my bedroom door is shut.

[Assistant] Good. I need you to stay at the bedroom door. Feel it. Is it hot?

[User] Yes, it's hot.

[Assistant] Okay, don't open it. Get as far away from the bedroom door as you can and stay on the floor.

[User] Yes, sir. Please, hurry.

[Assistant] Get a blanket and put it around yourself.

[User] I'm scared.

[Assistant] I know. We're on the way, honey. You're going to be okay.

[User] Oh, please, sir.

[Assistant] Are you on the floor?

[User] Yes, sir.

[Assistant] Do you have a blanket with you?

[User] Yes, sir.

[Assistant] Okay, can you put that blanket over your mouth and nose like a mask?

[User] Yes, sir.

[Assistant] Stay on the floor for me, okay? Try to breathe slower. It'll help out a lot.

[User] Okay.

[Assistant] You're doing great. What's your address?

[User] 123 South Main Street.

[Assistant] Okay, stay right where you are.

[User] I'm so scared.

[Assistant] I know. Just stay with me. You're going to be fine. Help is on the way.

[User] Oh, dear God.

[Assistant] Are you okay? Can you see any lights on?

[User] No.

[Assistant] Okay, stay on the floor. Keep your face on the carpet.

[User] I can't breathe.

[Assistant] I know, honey. Keep that blanket over your mouth and nose, okay?

[User] Yes, sir.

[Assistant] We're on the way. We're going to get you out.

[User] It's so smoky.

[Assistant] I know. Just breathe through the blanket.

[User] Please come get me. It hurts.

[Assistant] Just stay there. You're going to make it.

[User] Okay.

[Assistant] What's your name?

[User] Nikki.

[Assistant] Nikki, I'm Jeff. Stay with me, honey.

[User] Please come.

[Assistant] We're getting there as soon as we can. How old are you, Nikki?

[User] I'm 55.

[Assistant] Alright, stay with me. Keep breathing through the blanket.

[User] Help me.

[Assistant] We are. We'll be right there.

[User] I'm on the bed.

[Assistant] Are you on the floor now?

[User] Yes, sir.

[Assistant] Stay where you're at. Keep breathing through the blanket.

[User] It's so bad. Help me.

[Assistant] Stay on the phone. Just keep breathing through the blanket.

[User] I can't breathe. Help me.

[Assistant] I know, we're coming. Stay with me.

[User] Please, God, help me.

[Assistant] You're going to be okay. Nikki, talk to me. Can you hear me?

[User] Yes.

[Assistant] Stay awake with me. Talk to me.

[User] I'm passing out.

[Assistant] Stay with me, Nikki. Stay awake.

[User] Please, hurry.

[Assistant] We are. We're coming. Stay with me.

[User] I can't breathe.

[Assistant] I know. Stay in that blanket.

[User] Please, God, help me.

[Assistant] Stay with me, Nikki. We're getting there.


[Assistant] 9-1-1, what's your emergency?

[User] A guy stopped me. Something's wrong with his wife.

[Assistant] He's doing what?

[User] Something's wrong with his wife. He doesn't speak very good English.

[Assistant] Medically wrong?

[User] Yeah.

[Assistant] Where are you at?

[User] On Garfield, right by 22 miles, off the side of the road.

[Assistant] You're on Garfield, just south of 22?

[User] Yeah.

[Assistant] What kind of car are you in?

[User] It's a red jeep.

[Assistant] Red jeep. She just had a baby?

[User] Yeah, in the car.

[Assistant] Is the baby completely out?

[User] Yeah. And there's blood and...

[Assistant] Okay, okay. The baby's not crying. Is the child breathing?

[User] The baby's not crying. It's not breathing right now.

[Assistant] Okay, you need to try to stimulate the baby's breathing. Rub his back with your fingertips.

[User] Rub his back with the fingertips?

[Assistant] Is the umbilical cord still attached?

[User] Oh, yeah.

[Assistant] Try to keep the baby's head supported. Hold the baby so the head is supported, okay?

[User] Hold them this way. You keep the head supported?

[Assistant] Yes, keep the neck and head supported.

[User] Got it.

[Assistant] You got any blankets or anything to try to wrap the baby up?

[User] Yeah, he's got a blanket.

[Assistant] Okay. The cord is not around the neck, right?

[User] No.

[Assistant] Is the baby full term?

[User] Yes.

[Assistant] Did the baby start breathing with the back rubs?

[User] No, it's still not breathing.

[Assistant] How's its color?

[User] Pale, very pale.

[Assistant] The cord is not wrapped around its neck or anything, is it?

[User] No.

[Assistant] Okay, we need to do some CPR. Is the baby laying on its back?

[User] Yes.

[Assistant] Make sure his mouth is open and nothing's blocking his airway.

[User] Nothing's blocking.

[Assistant] Okay, put one hand on his forehead and the fingers of your other hand just under the bony part of his chin. Tilt his head back just a little, but not too much, okay?

[User] Okay.

[Assistant] Did the baby make any movement?

[User] No, baby's not breathing.

[Assistant] Are you willing to do rescue breaths?

[User] Yeah, I can do it.

[Assistant] Cover the baby's mouth and nose with your mouth. Put two little puffs of air into his mouth, okay? Two slow breaths.

[User] Alright, I did two slow breaths.

[Assistant] Did you see his chest move?

[User] Yeah.

[Assistant] Is the baby moving?

[User] No, nothing.

[Assistant] Okay, we're going to do chest compressions, okay?

[User] Wait, yes, the baby is moving!

[Assistant] The baby's moving? Is it crying?

[User] Yeah, it's like whimpering.

[Assistant] Is it breathing?

[User] Yes, let me check.

[Assistant] Put your ear by her mouth to hear if she's breathing.

[User] Okay. She's breathing.

[Assistant] She's breathing?

[User] Yes, she's breathing.

[Assistant] Got her wrapped up?

[User] Yep.

[Assistant] The umbilical cord is still attached, right?

[User] Yes.

[Assistant] Okay, don't cut it. The baby's still breathing and whimpering?

[User] Yes, still breathing and whimpering.

[Assistant] Do you have towels or blankets to keep the baby warm?

[User] Yes, we have a blanket.

[Assistant] How's mom doing?

[User] She's okay, just worried about the baby.

[Assistant] Keep an eye on the baby's breathing.

[Assistant] Is the umbilical cord pulsating at all?

[User] I can't tell.

[User] I can hear the ambulance coming.

[Assistant] Yes, my partner has dispatched everyone as soon as we started talking. Is the baby still breathing and crying?

[User] Yes, the baby is okay, still breathing.

[Assistant] Great job. Is mom still doing okay?

[User] Yes, mom's okay.

[Assistant] Okay, you'll have officers and deputies arriving soon to help you.

[User] Thank you. They're here now.

[Assistant] Very good. They will take care of you all.

[User] Thank you very much.

[Assistant] You're welcome. Great job.

[User] Bye.


[Assistant] 9-1-1, what's your emergency?

[User] 582 North, 500, 8. Roll a cop, roll an ambulance, shots fired. A baby's been hit in the head. Please come now.

[Assistant] Okay, don't hang up, okay?

[User] Please. I need medical help. Baby was shot. Baby shot. Father's trying to shoot himself.

[Assistant] Who shot the baby?

[User] The father.

[Assistant] Where's he at right now?

[User] Where's the baby? ... The baby's in his father's arms.

[Assistant] Okay. Does he have the gun?

[User] Baby's still breathing.

[Assistant] Is the baby alive?

[User] He's still breathing, please, hurry.

[Assistant] The baby's still breathing?

[User] Yes.

[Assistant] Okay, I want you to watch their breathing for me until they get there, okay?

[Assistant] Who shot the baby?

[User] His dad.

[Assistant] And why did he do that?

[User] I have no idea, please.

[Assistant] Okay, but he doesn't have the gun any longer, right?

[User] No, he doesn't have it.

[Assistant] Okay, I want you to watch the baby and keep watching to make sure the baby's breathing for me, okay? Are you doing that for me?

[User] Yes, but he's gone.

[Assistant] The baby's gone?

[User] He's been shot in the head. Please.

[Assistant] Who are you, ma'am?

[User] I'm the grandma.

[Assistant] You're the grandma?

[User] Yeah.

[Assistant] And where's the mother at?

[User] I have no idea and I don't care. Please.

[Assistant] Okay. So why did he do it?

[User] I don't know.

[User] Oh, the baby's still alive, please.

[Assistant] Okay. We're getting them coming, but don't hang up, okay?

[User] Please, please.

[User] I'm the grandma. Oh my God, please.

[Assistant] Where's the father at?

[User] He's standing next to me.

[User] Please, ambulance right now. I don't know how much longer.

[User] Grandma loves you. With all my heart, I love you.

[User] Officers are here. I have to go.

[Assistant] Is the officer there?


[Assistant] 9-1-1, what's your emergency?

[User] Hi, I'm on Ware Street in Cambridge, and the house number is 17.

[Assistant] Which street?

[User] Sorry, it's 17 Ware Street.

[Assistant] Got it. What's the phone number you're calling from?

[User] I'm calling from my cell phone.

[Assistant] Can you tell me exactly what happened?

[User] I don't know exactly. There's an older woman here who saw two gentlemen trying to get into a house at 17 Ware Street. They broke the screen door and finally got in.

[Assistant] Do you think they might have been breaking in?

[User] I don't know. They might have been, but they pushed the door in. The screen part of the front door was cut.

[Assistant] Did you see if they used a key or anything to open the door?

[User] I didn't see a key. I was a little away from the door, but they did push their way in.

[Assistant] Do you know if they're still in the house?

[User] Yes, they're still in the house, I believe.

[Assistant] Can you describe the individuals?

[User] There were two larger men. One looked kind of Hispanic, but I'm not really sure about the other one. I only saw him from a distance.

[Assistant] Are you standing outside?

[User] Yes, I'm standing outside.

[Assistant] All right, police are on the way. Can you meet them when they get there? What's your name?

[User] Yeah, my name is <name>. I'll wait for them.

[Assistant] Thank you. Stay safe. Police will be there shortly.

[User] Okay. Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] I need an ambulance quickly.

[Assistant] What's the address of the emergency?

[User] We were just sitting talking, my wife yelled Bob, and then she fell on the floor.

[Assistant] Okay, what's... Oh, quick, I don't think she's breathing.

[User] I fed your information. What's the problem? Tell me exactly what happened.

[Assistant] Tell me exactly what happened.

[User] I don't know. She said, 'Bob,' and then she fell on the floor. I don't know what happened.

[Assistant] Are you with her right now?

[User] Yes, I am.

[Assistant] How old is she?

[User] 64. Oh, hurry.

[Assistant] Is she conscious?

[User] No.

[Assistant] Is she breathing?

[User] I don't know.

[Assistant] Can you check?

[User] Yes, she is breathing.

[Assistant] Okay, but she's limp.

[User] Okay, I understand. We're sending someone to help you now. I just need to get a little more information, okay?

[Assistant] Is she breathing normally?

[User] I don't know. I can't tell that. I mean, she's warm and I can feel breath coming out of her mouth.

[Assistant] Does she have a history of heart problems?

[User] No.

[Assistant] Is she still unconscious?

[User] Pardon?

[Assistant] Is she still unconscious?

[User] Yes.

[Assistant] Okay, I'm sending paramedics to help you now. Stay on the line. I'll tell you exactly what to do next, okay?

[User] Yeah.

[Assistant] Are you right by her now?

[User] Yeah, no, well, not right now.

[Assistant] Okay, I need you to get right by her.

[User] Okay.

[Assistant] All right. Now listen carefully. I need you to lay her flat on her back and remove any pillows, okay?

[User] Okay. Let me get this table out of the way.

[User] Oh, God, almighty. Hurry.

[Assistant] Okay, they're on their way. You're doing fine. She hit her nose and she's bleeding. She hit her nose on the corner of the table.

[Assistant] Kneel next to her and look in her mouth for food or vomit.

[User] No, there's no food.

[Assistant] Okay, nothing in her mouth. I want you to place your hand on her forehead, your other hand under her neck, and tilt her head back.

[User] Well, she's laying flat now.

[Assistant] Okay, I still need you to do this for me, okay?

[User] Okay.

[Assistant] One hand on her forehead, the other hand under her neck and tilt her head back.

[User] Yeah.

[Assistant] Put your ear next to her mouth and tell me if you can feel or hear any breathing.

[User] Okay, hang on.

[User] Okay.

[User] No, I can't.

[User] Oh, wait a minute, there she's breathing.

[Assistant] All right. Can you put the phone down there so I can hear?

[User] Yeah.

[User] Oh, you can't hear crisp. She just sort of took a breath there.

[Assistant] Okay. Listen carefully. I'm going to tell you how to do chest compressions, okay?

[User] Yeah.

[Assistant] Make sure she's flat on her back on the ground.

[User] Yeah.

[Assistant] Place the heel of your hand on the breastbone in the center of her chest right between the nipples, okay?

[User] Yep.

[Assistant] Put your other hand on top of that hand.

[User] Yeah.

[Assistant] You're going to push down firmly two inches with only the heel of your lower hand touching the chest. Now listen carefully. I need you to pump the chest hard and fast at least twice per second.

[User] There she's breathing.

[Assistant] Just keep doing it. She's not breathing normally, right?

[User] No.

[Assistant] Okay, keep doing this. I need you to pump the chest hard and fast at least twice per second. You need to do this 400 times. That's only three and a half minutes. It's not as long as it sounds. Okay?

[User] The fire department is en route to you now and the ambulance.

[User] I can unlock the front door.

[Assistant] Okay. I need you to keep doing this. You need to let the chest come all the way up between pumps. Tell me as soon as you're done. I'm going to stay on the line with you, okay?

[User] Yeah. And you need to do this fast. One, two, three, four, five.

[Assistant] Okay? Can you count out loud for me?

[User] Yeah. One, two, three, four, five, six, seven, eight, nine, ten, eleven.

[Assistant] You're doing good.

[User] There she is. She just took a breath in.

[Assistant] Okay, she's still not breathing normally.

[User] No, no.

[Assistant] Okay, keep going.

[User] I'm going.

[User] Oh, what the hell? They're on their way. The fire department is also on the way to you.

[User] Okay, she just took another breath in.

[Assistant] Okay, she's still not breathing normally. She's not breathing as often as she should.

[User] Yeah, there's another breath in.

[Assistant] Okay, keep doing chest compressions.

[User] Okay.

[User] Oh, there she took a big, deep breath. Come on, baby, wake up. Wake up.

[Assistant] You're doing good. Hang in there for her, okay? You need to hang in there for her.

[User] Yeah. She should take her deep breath that time.

[Assistant] Okay, keep going.

[User] Oh, come on. Oh, there's a big one. Yes, come on. Come on, there's a big one. Sounds like there's something, you know, like there's flam in her throat. We were just sitting having her key.

[User] Oh, there's a nice big one. Come on, baby. Come on, come on. Keep them coming.

[Assistant] Where's that ambulance? They should be there very shortly.

[User] I believe they're actually, is that what it is? I can't hear the sirens.

[User] I think they're outside. If you hear them knocking, go and lock the door. But don't stop until you hear them.

[Assistant] Yeah. You're doing good. That's a good breath, babe. Come on. Come on. Keep it coming. Come on, sweetheart.

[User] I can't hear him knocking with the phone in. I got one bad ear.

[User] Oh, that's a good breath, baby. Come on.

[Assistant] Okay, how far away is the door?

[User] Oh, 30 feet. There they are.

[Assistant] Okay. I'll let you go and go answer the door, okay?

[User] All right, thank you, sir.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, I need the police at 963 East 36th Street.

[Assistant] Okay, give me the address again.

[User] Nine six three East 36th Street.

[Assistant] Are you right off Riverside?

[User] Yes, 963 East 36th Street.

[Assistant] And you said it's a house?

[User] Yes.

[Assistant] And you said there's somebody in the house?

[User] There's somebody inside the house.

[Assistant] Are you in the house?

[User] No, I'm not. I just got back from the store.

[Assistant] Are you the owner? What is your name?

[User] No, I'm the grandson of the owner. She's in the house.

[Assistant] The owner is in the house?

[User] My grandmother, yes. I live with her. I went to the store and there's somebody in the house.

[Assistant] Did you see them, hear them? Did she call you? What's going on?

[User] No, I looked in the front door because all the doors were open, which isn't normal. And I could see her...


[Assistant] 9-1-1, what's your emergency?

[User] I just shot my wife.

[Assistant] Okay, and what's your address?

[Assistant] Okay, and is she still alive?

[User] Probably not.

[User] I shot her twice.

[Assistant] Okay, and what is your name?

[User] Sir? Hello?

[Assistant] No, wait a minute, I'm trying to remember.

[User] I think it's Christopher.

[Assistant] Okay, Christopher. Do you know your last name?

[User] What's that?

[User] Thorson. Thor. With the T.

[Assistant] Okay. And can you spell the whole thing for me?

[User] T-H-O-R-S-O-N.

[Assistant] And why did you shoot your wife?

[User] I couldn't put up with it any longer. She's been really sick and she asked me to do it.

[Assistant] Where's the weapon now?

[User] I broke it down and put it back in the gun locker.

[Assistant] Okay. And what was she sick with?

[User] She has dementia really bad and she got to be a wicked person.

[Assistant] Okay. And where did you shoot her? What part of her body?

[User] Well, she was on the couch and I shot her probably in the stomach area.

[Assistant] And you said twice?

[User] Yeah, I shot her twice.

[Assistant] Okay. And what did you shoot her with? What caliber gun?

[User] A 12-gauge shotgun.

[Assistant] Okay, and you said, what was your first name?

[User] Christopher.

[Assistant] Christopher, okay. And are you inside the house still?

[User] Well, yeah, I'm sitting on the back porch because I just wanted to do this.

[Assistant] Okay. I'm going to put you on hold for just one moment. Don't hang up.

[Assistant] Okay. I'm going to stay on the phone with you, Christopher, until they get there, just so you have somebody to talk to, okay?

[User] Would you do me a favor?

[Assistant] What's up?

[User] Don't tell them to come up here with lights and sirens because I don't want people to know what I've done.

[Assistant] He's asking for a silent approach from everybody because he doesn't want everybody to know what he's done.

[Assistant] Okay, and Christopher, do you spell your first name with a K or a CH?

[User] C-H like in Charlie.

[Assistant] Okay.

[User] I don't want to do this anymore. Just tell me when they come. I'm not crazy.

[Assistant] Okay. Take a deep breath. I'll let them know what you've requested, okay?

[User] Okay. They have to come up the driveway. I'll be sitting on the back porch.

[User] I just couldn't do this anymore. We've been married for 37 years. I'm not going to hurt anyone when they come up here.

[Assistant] Yes, he put it away, broke it back down, and put it in the gun case.

[User] I wanted to do this.

[User] Yeah, and he's on the back porch waiting for them.

[User] I'm highly upset. I'm sorry.

[Assistant] That's okay. It's all right. Understandable why you're upset.

[User] I didn't want to do this because I can't see this no more. Can't see this no more.

[User] There's just a, just a boy in her head. I don't hear me. I don't know how I didn't want to do that.

[User] She was all cursing in her head and I had to do it.

[User] God, don't hurt me when you come out.

[Assistant] Okay. Because you did shoot your wife, there are several officers coming in first. They're going to make contact with you, and they may have their guns drawn. Make sure that you don't make any sudden moves and that you're very cooperative with them. Be as open with them as you have been with me.

[Assistant] Okay, and then the medics are going to come in and confirm, okay?

[Assistant] Just stay on the phone with me until they get there, all right?

[User] My heart is beating fast now. I should have shot myself, too.

[Assistant] Oh, no. Okay, well, all I can say is try to take a deep breath and relax. I know this is a very stressful time for you right now.

[User] It's not at all what I expected.

[User] Don't hurt me, Monica. Don't hurt her. I've already hurt her now.

[User] Oh, so good.


[Assistant] 9-1-1, what's your emergency?

[User] Yeah, hi. I need to get someone to come to 590 Gates Avenue.

[Assistant] 590 Gates Avenue in Brooklyn?

[User] Yeah.

[User] Truth and Garvey, between Boliv and Marcus.

[Assistant] Okay. What happened there?

[User] This kid in this house, he gets his behavior?

[Assistant] Who is that?

[User] That's supposed to be my son.

[Assistant] That's her son?

[User] Yeah, no respect and no chance to deal with this tonight.

[User] She said I was done.

[Assistant] Uh-huh. You heard him?

[User] I didn't say.

[User] You heard it out of his mouth.

[Assistant] He didn't injure you, right?

[User] Nobody to keep on tonight with this.

[User] It's 1D. Could you get me?

[Assistant] Okay, give me your name and number there.

[User] All right, I'm going to let them know 590 Gates Avenue, apartment 1D on the first floor.

[Assistant] Yeah, so you read them. They'll get in.

[Assistant] They'll be there as soon as possible.

[User] Thank you.

[Assistant] Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] Hi. My name is Jean Thomas. I'm watching my home on live monitor and there's a black man in my house and he's robbing it.

[Assistant] Where are you calling from?

[User] I'm calling from my office and I have a live video monitor and I just...

[Assistant] What city are you calling from, ma'am?

[User] I'm in Fort Lauderdale at my work.

[Assistant] So you don't know him?

[User] No, I don't. And he's in my house. I'm seeing him walking around my house. He's in my bedroom right now.

[Assistant] Okay, hold on a second.

[User] Please. We've already been robbed of everything.

[Assistant] Pardon me?

[User] Hold on just a second.

[Assistant] What is he wearing, ma'am?

[User] It's just blacked out on me. I can't tell. It's too dark. I can tell it's a black man. That's all I can tell.

[Assistant] The screen just blacked out?

[User] Yeah, hold on just a second.

[Assistant] Yeah, she's watching it from work on one of those live video cameras and he's in her home, in her bedroom, and they've been robbed before.

[Assistant] How long has he been in there, ma'am?

[User] I don't know. I just called 911 as soon as I saw it.

[Assistant] Did the screen come back on?

[User] No, it hasn't yet. It's still trying to connect.

[Assistant] Okay, hold on a second. Please get somebody there quick.

[Assistant] Ma'am, they're on the way. We just need as much information as possible.

[User] Oh, there he is! He's in a long-sleeve shirt. Can you tell what color, or is it black and white? I can't tell. It's too dark still. He just walked back into my bedroom again. He's just walking around my house.

[Assistant] Okay, so it's definitely a black male, long-sleeved shirt?

[User] Yes, a shirt over a shirt. And he's in my home.

[Assistant] Can you tell if he has any weapons?

[User] I can't tell.

[Assistant] Okay. Is he still in the bedroom at this time?

[User] Yes. I'm watching it right now. I can't believe this.

[Assistant] Alright, ma'am. What's your name?

[User] My name is Jean. My last name is Thomas.

[Assistant] And your phone number?

[User] My cell phone is [number].

[Assistant] Is anyone else at your house?

[User] No, nobody's there. My little boy is at school, I'm at work.

[Assistant] Does anyone else have a key?

[User] No. There goes my cat. She's running. I've got three dogs in there.

[Assistant] Okay, ma'am, from your front door, where is your bedroom located?

[User] Straight through to the right. It's on the northwest side.

[Assistant] Okay, hold on. Does he have a mask or anything on?

[User] No, I don't see a mask or anything.

[Assistant] Does he have any type of tools that he might have used to break in?

[User] He could have come through my doggy door.

[User] Okay, he's coming out. He has a white shirt.

[Assistant] Hold on a second. Do you think he's exiting the house now?

[User] No, he's walking next to my stereo. He's looking at my son's video games. He's rummaging through the house. I'm going to lose the connection in about 34 seconds.

[Assistant] Are the officers there yet?

[User] No, but please hurry. He's now in my living room.

[Assistant] Ma'am, I just need as much information as possible. What is he doing now?

[User] He's picked up a Wii video game. He has something in his hands. He's now in the living room.

[Assistant] Okay, so he's in the living room. Can you see what he's picked up?

[User] It just blacked out on me. I'm trying to get back in.

[Assistant] Does it usually do that?

[User] Yes, it only connects for about three minutes at a time.

[User] It's connecting back again. Please hurry!

[Assistant] Ma'am, we do have an officer on the scene.

[Assistant] As soon as the screen comes back, I need to know where he is.

[User] Okay, it's coming back. Hurry! Oh God, please hurry.

[User] They've stolen everything. All my jewelry, all my coins.

[Assistant] Do you have an alarm system, ma'am?

[User] Yes, but it's not connected.

[Assistant] Has the screen come back on yet?

[User] It's still connecting, but it's taking too long.

[User] It's probably the same person who broke in before.

[User] Okay, the screen is back. I don't see anyone right now.

[Assistant] Alright, please keep watching and let me know if you see anything.

[User] Oh, he's coming out of the bedroom again. He's in the living room.

[Assistant] Alright, where is he now?

[User] He's looking around. He's got something in his hands. He's back in the living room.

[Assistant] Hold on just a second.

[User] Oh, God. I can't believe this.

[User] He's running out the back door!

[User] There are two people in the house now!

[Assistant] Hold on, there's another person in the house?

[User] Yes, another person in a big jacket just came in through the back.

[Assistant] Okay, can you see both of them?

[User] They're running around, looking out the back window.

[Assistant] Are they still in the house?

[User] Yes, I can see them both. One is heavy with a big hood on. They're looking out the back window.

[Assistant] Okay, just keep watching them. Officers are on the way.

[User] Oh, one is running to the front; the other is trying to figure out which way to go!

[Assistant] Ma'am, stay calm. Officers are surrounding your house.

[User] Alright. My cat is scared, and my dogs are hiding.

[Assistant] It's going to be okay. Just keep watching and tell me what you see.

[User] They're running around trying to get out!

[Assistant] Ma'am, are there any weapons in your house?

[User] No, I don't keep any weapons.

[Assistant] Do you see anyone else on the camera?

[User] I'm trying to reconnect the camera.

[Assistant] Ma'am, the officers have apprehended two people.

[Assistant] I need to know if you see anyone else once the screen comes back.

[User] Thank God. I hope they got them. There are so many people next door, I can't tell who's who.

[User] Okay, I see someone in my house!

[Assistant] Can you tell if it's a police officer?

[User] I don't know. I just see someone in my house.

[Assistant] Okay, hold on. Officers should be inside now.

[User] I see my dog running; she's scared.

[User] I see another officer now.

[Assistant] How many subjects did you see in total?

[User] Just the two. One with a white shirt, and one with a big jacket.

[Assistant] Okay, so you've seen two subjects, mostly the one in the white shirt?

[User] Yes, the other one came later.

[Assistant] Alright, ma'am. Can you head to your house now?

[User] Yes. It'll take me about 30 minutes; I'm in Fort Lauderdale.

[Assistant] What type of vehicle will you be in?

[User] A blue Honda CRV.

[Assistant] Ma'am, just a note, an officer had to push part of the fence in to get inside.

[User] I don't care about the fence. Thank you for your help.

[Assistant] You're welcome.


[Assistant] 9-1-1, what's your emergency?

[User] Shooting in the courthouse, officer down, shooting.

[Assistant] I can't understand you. What's going on?

[User] Shooting in the courthouse, officer is down.

[Assistant] A police officer is down?

[User] Yes, it's a jail control. Jailer is down.

[Assistant] Okay, please don't hang up. I'm going to get some help.

[User] Okay, listen. Ma'am, I need to talk to the ambulance, okay? Please don't hang up.

[User] The suspect has a light blue shirt on.

[Assistant] Okay, please don't hang up.

[User] Light blue shirt at the front door. He used a gun in here.

[User] Linda, I'm on it. Do you have any staff?

[Assistant] Don't go over there. Stay on the phone.

[Assistant] Ma'am, what's your name? Who was shot?

[User] I believe it was a corrections officer from the county jails.

[Assistant] Okay. Careful. Was he killed?

[User] Oh my God. He took her gun.

[Assistant] Linda, who had the gun?

[User] I don't know. It was a person in the blue shirt.

[User] I believe the corrections officer was transporting a male subject in a blue shirt who then took the officer's gun.

[Assistant] Okay, so a male subject in a light blue shirt took the officer's gun?

[Assistant] And shot the corrections officer?

[User] Yes, shot the corrections officer. I believe, I'm pretty sure.

[Assistant] Okay. Linda, are you a witness or do you work there?

[User] I work in the court office.

[User] Bill Laris was wrestling with him. He shoved his arm and tried to get him to grab the gun.

[User] I took off running.

[Assistant] I'm just keeping you on the phone until I can get somebody there, okay?

[User] I'm in the Sheriff's Department room.

[Assistant] Okay, can you tell me which area you're in? District court, you said?

[User] I'm in the District Court. I'm standing in the Office of the Sheriff's Department right now.

[Assistant] Okay. Thank you for your information.

[User] We need police at the courthouse on the second floor.

[Assistant] Okay, what's going on up there?

[User] I think there were gunshots.

[Assistant] Someone was shot?

[User] Yes, we need an ambulance and police officers.

[Assistant] Which part of the courthouse?

[User] Second floor, I believe.

[Assistant] And he's got the gun?

[User] Yes, he has the gun. We need police officers now.

[Assistant] Okay, we're getting them on the way. Please stay on the line.

[Assistant] Is anyone still there with a gun?

[User] Yes, he's still here with the gun.

[Assistant] Who has the gun?

[User] I don't know. A male in a blue shirt.

[Assistant] Do you know if anybody's hurt?

[User] A woman was shot, I believe.

[Assistant] We're getting help. Don't hang up.

[Assistant] Do you need anything?

[User] Just information on who has the gun.

[User] I'm not sure. He had a blue shirt on.

[Assistant] Do you know where he went?

[User] I think he ran out the front door of the courthouse.

[Assistant] The officer was shot in the arm and the judge was stabbed?

[User] Yes, but it's not life-threatening.

[Assistant] Describe the suspect: male, black pants, blue shirt. Stay there.

[Assistant] Also requesting K-9 units. All available units respond.


[Assistant] 9-1-1, what's your emergency?

[User] Hi, I'm calling about my son.

[Assistant] What's your address, ma'am?

[User] I'm on the side of the road. They took him in a car.

[Assistant] Ma'am, what address are you calling from?

[User] I'm on the side of the road, I don't have an address.

[Assistant] Okay, you're on Whitaker Road. Ma'am? Whitaker Road and what?

[User] I'm near Lincoln High School. Whitaker and Willis Road.

[Assistant] What kind of car are you in?

[User] My car is disabled on the side of the road. It's gray.

[Assistant] Ma'am, they took your car too?

[User] No, they took my son. He's two years old.

[Assistant] He's two years old, and you're at Whitaker and Willis Road, ma'am?

[User] Yes, I'm on Whitaker Road, between Willis and Milet.

[Assistant] Okay, do you see a house near you?

[User] No, I'm in the dark, in the country. My car is disabled.

[Assistant] What color is your car?

[User] Gray, it's a gray Taurus.

[Assistant] Ma'am, take a deep breath. Who took your baby?

[User] I don't know. Somebody stopped and said they'd help with my car.

[Assistant] Which way did he go?

[User] Towards Paletti. It was a red pickup truck.

[Assistant] Did you get a license plate number?

[User] No.

[Assistant] Did he go north on Whitaker from Willis Road?

[User] Yes, northbound on Whitaker.

[Assistant] Ma'am, we have deputies on the way there right now. Tell me what else you can about the red truck.

[User] It's old and has rust on it.

[Assistant] Is it a big truck or a small truck?

[User] A small truck.

[Assistant] Maya, stay on the phone with me. The police are on the way. Tell me more about the truck that took your son.

[User] It was a small, old, red truck with rust. That's all I saw. It's dark.

[Assistant] Stay in your car with the doors locked until the police get there, okay?

[User] Please help me, there's a car behind me.

[Assistant] Okay, ma'am. We have help on the way. Tell me what else you can about the truck.

[User] It was red, old, and had rust.

[Assistant] What did the person look like who took your son?

[User] I don't know. It was dark.

[Assistant] Okay, ma'am. We have police on the way there. Can you tell me anything else about the person who took your son?

[User] No, I'm in my car with my other kids. Please hurry.

[Assistant] Okay, they're on the way, ma'am. Stay in your car with the doors locked until the police get there.


[Assistant] 9-1-1, what's your emergency?

[User] Two men have just crossed my fence. They're trying to get into my house.

[Assistant] What is the address?

[User] 4202 Marlow Circle.

[Assistant] Can you repeat that address for me?

[User] 4202 Marlow Circle.

[Assistant] Is this a house or an apartment?

[User] House.

[Assistant] What's the phone number you're calling from?

[User] 459-7344.

[Assistant] Your last name, please.

[User] Orange. They're trying to break the window.

[Assistant] And your first name?

[User] They're coming into my house. Maggie.

[Assistant] Okay Maggie, I understand. And it's two males, you said?

[User] Yes. One in a red jumpsuit, the other in a blue and white hoodie.

[Assistant] And the one in the red jumpsuit, is he white, black, or Hispanic?

[User] They just broke the glass.

[Assistant] Okay. The one in the red jumpsuit, is he white, black, or Hispanic?

[User] Black or Hispanic.

[Assistant] And the second one, is he white, black, or Hispanic?

[User] Black.

[Assistant] Okay, and what color clothing did you say he had on?

[User] Blue and white hoodie.

[Assistant] Alright, we have officers en route to your location. Are they inside the house now?

[User] Yes. They're in the house.

[Assistant] Are there any weapons involved or mentioned?

[User] I can't see any.

[Assistant] And do you have any further descriptions on them?

[User] No, not really. They just walked up.

[Assistant] Are you in immediate danger?

[User] Yes.

[Assistant] Can you get to a safe place?

[User] I'm in a closet.

[Assistant] Alright, stay there. If you don't want to talk, just tap once for 'yes' and twice for 'no.'

[Assistant] Are you in a closet in your bedroom?

[User] Yes.

[Assistant] Is there anyone else in the house with you?

[User] No, just me.

[Assistant] Are there any possible exits from the house?

[User] The back door.

[Assistant] No weapons in the house, correct?

[User] Correct.

[Assistant] I'm going to stay on the phone with you until officers are there. Is the back door locked?

[User] Yes.

[Assistant] Are you still in the closet?

[User] Yes.

[Assistant] Can you hear them in the room?

[User] Yes, they're rummaging through things.

[User] They ran out. I see the cops!

[Assistant] Is the police officer with you?

[User] No, they are running towards the backyard!

[Assistant] The officers are in the area, stay on the phone with me.

[User] They're running towards another house!

[Assistant] The officers have them on sight.

[User] The guy in the red jumpsuit is still running.

[Assistant] Can you see where he's heading?

[User] Towards the apartment complex.

[Assistant] Alright, officers are following him now. Are you okay?

[User] I think so. It was so scary.

[Assistant] You did really well. We're going to make sure everything is clear now. Do you see any damage?

[User] Yes, they broke a window.

[Assistant] If you feel safe, I can let you go now, officers are out there.

[User] Okay, thank you.

[Assistant] You did a great job. You're welcome. Bye.

[User] Bye.


[Assistant] 9-1-1, what's your emergency?

[User] Yeah, we got a fire down here on Route 7, right here at Abington.

[Assistant] Route 7 on Abington Road.

[User] Yeah, right down below McCombie's funeral home.

[Assistant] And what's on fire?

[User] There's kids in the house in here, Howard.

[Assistant] The house is on fire?

[User] The house on fire and people's in there, dear.

[Assistant] Okay.

[Assistant] Do you see flames and smoke?

[User] Yeah, flame smoke. Yes, people's hollering, honey. Come on, please.

[Assistant] All right. Do you have a direct address?

[User] Me?

[Assistant] Yes, do you have a direct address?

[User] I don't know the address. It's right down below McCormitz's home.

[User] Huh? They ain't yelling now. The kid ain't yelling anymore.

[Assistant] And you said flames are visible?

[User] Yeah, planes are. Yeah, it's hard, hurry, hon.

[User] Uh, shit, yes, much is going out of the house. It's below McCannis.

[Assistant] Is it one second?

[User] Yeah, right seven. Yes, please, dear.

[User] Rep. The government's.

[Assistant] Okay. Somebody's dispatching the fire department.

[User] Okay.

[Assistant] Try to enter yourself, okay?

[User] Yes.

[Assistant] Do not go in there yourself and do not let any other bystanders go in.

[User] Okay.

[Assistant] And if anything changes, I want you to call me back immediately on 911.

[User] We can't do nothing. They said don't do nothing.

[Assistant] All right. Call me back immediately on 911.

[User] We can't get in there, Eddie. Mark.

[User] Yeah. That's a worker. Oh, man. Oh, this is a shame.

[Assistant] Sir, is there any way that you can get me an address, okay, so we can get the fire department right there?

[User] Yeah. Do you see a mailbox?

[User] Yeah, I'm calling out. What's the address here, dear? Oh, my God. Oh, my God. It's right. It's right below McCona's, huh?

[Assistant] You there?

[User] Yeah. 3401.

[Assistant] 3401?

[User] Yes. Yes.

[Assistant] Okay. All right, well, we're starting the fire department.

[User] Okay.

[Assistant] All right. If anything changes, call me back immediately.

[User] Okay.


[Assistant] 9-1-1, what's your emergency?

[User] Yeah, I'm turning myself in for my husband.

[Assistant] Ma'am, I can't hear you with the dog in the background.

[User] I'm sorry, I'm turning myself in for killing my husband.

[Assistant] Where's your husband?

[User] He's on the couch right now.

[Assistant] Okay, is he alive?

[User] No.

[Assistant] What is your street name?

[User] Avenue in Spring Hill.

[Assistant] Okay. How did you kill him?

[User] I shot him.

[Assistant] And you're sure that he's not breathing?

[User] Yes.

[Assistant] Where's the gun?

[User] On the counter.

[Assistant] Where did you shoot him?

[User] In his head.

[Assistant] Okay, why did you do this?

[User] Because I had been suffering years of mental and verbal abuse, and I just felt like I've reached the end.

[Assistant] And what is your name?

[Assistant] What's your last name?

[Assistant] Is there anybody else with you?

[User] Yes, my parents.

[Assistant] Do they know what happened?

[User] Yes.

[Assistant] And you don't have any weapons on you, do you?

[User] No.

[Assistant] And you said you put the gun down where?

[User] On the counter.


[Assistant] 9-1-1, what's your emergency?

[User] He's breaking into my house!

[Assistant] Listen to me. Who is it?

[User] I don't know who he is!

[Assistant] Okay, and you believe someone's breaking into your house?

[User] Yes! He's breaking in now, hurry!

[Assistant] Okay, can you give me your address?

[User] 4980 West 118th Court.

[Assistant] Got it. And you don't know this person?

[User] No, hurry! He's getting in!

[Assistant] Hold on the phone with me, okay?

[User] Hurry, please!

[Assistant] Okay, I'm here with you. I need to get more information. Where are you in the house?

[User] I'm on the second floor.

[Assistant] You're on the second floor, okay. Is this a house?

[User] Yes, hurry, please!

[Assistant] We're dispatching officers right now. Just stay on the phone with me.

[User] Okay, he's in my garage, please, hurry.

[Assistant] Can you lock the door?

[User] Yes, but he's coming through right now. He's coming in!

[Assistant] Hide somewhere and stay very quiet.

[User] He's looking for me. Are they here?

[Assistant] We have officers in the area, they should be there any moment.

[User] He's in the house!

[Assistant] Stay on the phone with me and stay as quiet as possible.

[User] He's coming in!

[Assistant] Does he know you're in there?

[User] I don't think so.

[Assistant] Just stay quiet, the officers are almost there.

[User] What do you want?! I'll give you whatever you want!

[Assistant] Stay calm and quiet, ma'am. Help is almost there.

[User] He's asking for money.

[Assistant] It's okay. Stay quiet. The officers are arriving.

[User] He's in my house. My daughter's outside.

[Assistant] We'll find your daughter. Stay hidden and quiet.

[User] I can't find my daughter. She's only 11.

[Assistant] We'll search for her. The officers are there. Stay on the phone.

[User] He's fighting them!

[Assistant] The officers are trained to handle this. They are taking care of it.

[User] Is he out of my house?

[Assistant] The officers will let you know. You're doing great.

[User] I can't find my daughter.

[Assistant] The officers will help you find her. Stay with me.

[User] Are they talking to you now?

[User] Yes, they're here.

[Assistant] Great. You're safe now. You can hang up the phone.

[User] I need to call my husband.

[Assistant] Go ahead. You're safe now. Goodbye.


[Assistant] 9-1-1, what's your emergency?

[User] Officer, there's an emergency at the Bank of America on Laurel Canyon, north of Kittridge.

[Assistant] Can you provide more details about the situation?

[User] Yes, we have shots fired at the Bank of America. There are two suspects, heavily armed and wearing body armor.

[Assistant] Are you or anyone else with you injured?

[User] I believe there are officers down. The suspects are armed with AK-47s and are shooting at everything.

[Assistant] Stay calm. Units are responding code 3. Can you see the suspects' location now?

[User] One suspect is outside the bank, moving toward the parking lot. The other might still be inside.

[Assistant] Keep at a safe distance. Officers are en route. Do not approach the suspects.

[User] I can see the suspect's vehicle. It's a white car with an open trunk, parked near the north side of the bank.

[Assistant] Noted. We need to keep the area clear. Where exactly are you now?

[User] I'm behind a tree, north of Archwood on Laurel Canyon. I can see more civilians getting caught in the crossfire.

[Assistant] Keep yourself covered and away from the line of fire. Multiple units are en route. We'll get help to you soon.

[User] Understood. They're still firing at the officers. One suspect is now moving eastbound, out of the parking lot.

[Assistant] Alright. The air unit has eyes on them. We need all units to maintain a safe distance and allow SWAT to handle the suspects.

[User] Can we get more help? There are injured officers and civilians.

[Assistant] Ambulances are on standby, and additional units are being notified. We need to keep the area secure.

[User] The officers are pinned down, and one suspect is still shooting at them from behind the white vehicle.

[Assistant] Noted. SWAT is being notified. All units maintain your positions until SWAT arrives.

[User] The suspect with the white vehicle is moving again, heading east on Archwood.

[Assistant] Units, keep a safe distance and follow the suspect. The air unit will provide updates on the suspect's movements.

[User] Alright, they're still firing. This is chaotic. Civilians are in danger.

[Assistant] All units, shots are still being fired. Civilians are in danger. Maintain distance. Help is on the way.

[User] One suspect is trying to escape. We need to secure the area.

[Assistant] All units, suspect attempting to flee. Secure the perimeter and avoid engagement until SWAT arrives.

[User] Understood. We'll hold positions.


[Assistant] 9-1-1, what's your emergency?

[User] My friend has been missing since 7 o'clock this morning. She's in the middle of a divorce, and I'm not sure what to do.

[Assistant] Can you give me some more details about why you believe she's missing?

[User] She supposedly went for a run this morning at 7 o'clock in Lockmere, but no one has heard from her. She was supposed to be at my house at 8, and she never showed up.

[Assistant] Have you checked with any local hospitals or anyone she might have contacted?

[User] I called Wake Med, and they haven't admitted her on any emergent basis.

[Assistant] Okay. Just a moment. May I place you on hold for just a moment?

[User] Yep.

[Assistant] Thank you. That's correct. All right. What is your friend's name?

[User] Her name is Nancy Cooper.

[Assistant] What is her address?

[User] She and her husband live together, but they are in the middle of a divorce.

[Assistant] Have you tried making contact with her?

[User] Yes, I called her husband this morning around 9. He said she went for a run with her friend Carrie, but she hasn't returned. I'm worried because it's not like her to disappear like this.

[Assistant] Has her husband been violent with her in the past?

[User] I'm not sure if he's been physically violent, but I know there's been a lot of tension.

[Assistant] Is it possible she might have done something else and just forgotten to inform anyone?

[User] Her car is parked at home and her cell phone is there, so it seems like she did leave for a run. It's not like her to just vanish without letting anyone know.

[Assistant] Did her husband mention anything about her running with someone else?

[User] Yes, he said she was running with a friend named Carrie, but none of her other friends or I knew anything about it. It's very odd.

[Assistant] What can the police department do to help in this situation?

[User] I'm not sure what to do. Should her husband be the one to file a report? Is there a certain number of hours we need to wait?

[Assistant] There is no time limit to file a missing person report. The person who last saw her should file it, which in this case would be her husband.

[User] Okay. I'm just worried about how her husband will react.

[Assistant] It's better to be safe than sorry. We will send an officer to her house to speak with her husband and check the area.

[User] Thank you. Her husband contacted me directly to explain the situation.

[Assistant] We will also check the trails around Lockmere Lake. Can you describe the trails she might have taken?

[User] Yes, they're public trails, but some parts are more secluded. I've run with her there before.

[Assistant] Alright, give us about 30 to 45 minutes to work on this. You can call me back after that.

[User] Okay. My name is Michelle.

[Assistant] Thank you, Michelle. We'll do everything we can.

[User] Thank you. Bye.

[Assistant] Goodbye.


[Assistant] 9-1-1, what's your emergency?

[User] I need a policeman in the name of this in my house. Right now.

[Assistant] I need you to calm down and give me the address, ma'am.

[User] 1807 Elmwood Court, Sugarland, hurry, please.

[Assistant] What's going on, ma'am?

[User] She's trying to get away. She's trying to get away. Please send somebody.

[Assistant] Okay, I need you to tell me why. What's going on?

[User] My husband pressed charges against her, and now she busted the door off and stabbed him. Please hurry up.

[Assistant] She came into your house and stabbed him? Who is she?

[User] Please just send somebody.

[Assistant] Okay, he's holding her down at this point, but he's bleeding very badly.

[User] Yes, and he's trying to hold her down, but she said she's not going to jail, so she's stabbing him.

[Assistant] Ma'am, I have them on the way. What is the female's name you're talking about?

[User] Her name is Lydia. Okay, right now he's trying to hold her down and she's... oh, God!

[Assistant] What is she stabbing him with?

[User] I don't know. It's not... it looks like a knife. It's sticking out of his head.

[Assistant] A knife?

[User] Yes, I just don't stick it out of his head. It's still in there.

[Assistant] Okay, what's your name, ma'am?

[User] My name is Cindy, and I'm sorry, but I am really freaked out right now.

[Assistant] Okay, I understand, ma'am, and I'm sorry, but they're on the way, okay? Who is she to you all?

[User] She used to work for him. She stole a lot of equipment, so he pressed charges on her, and now all of a sudden she's in our house in the middle of the night.

[Assistant] Does she have a car, anything out there you know?

[User] I don't know.

[Assistant] Do you have any kids or anything over there?

[User] Yes, I have four.

[Assistant] You have four kids inside?

[User] Yes.

[Assistant] Are your kids in another room?

[User] Yes, they're upstairs asleep. Please hurry, let's hurry up.

[Assistant] Try to calm down, ma'am. They're on the way. They're coming as fast as they can.

[User] I'm going to wind up killing her if she doesn't just be still. Okay, I'm gonna hit her with this baseball bat if she doesn't be still.

[Assistant] Ma'am, just keep her there one way or another. She's not getting away this time.

[User] This is the problem. They couldn't find her. The police are supposed to be arresting her for the last month.

[Assistant] You said your husband filed a restraining order on her before?

[User] He does, possibly. He had a warrant out for her arrest, but as usual, the police aren't doing their job.

[Assistant] Ma'am, you need to get that ambulance here quick. Okay, he's bleeding everywhere.

[User] He's bleeding everywhere.

[Assistant] Where did she stab him?

[User] In the head. I've already told you that.

[Assistant] Okay, I have that, but you said she was continuing to stab him.

[User] That's all I can see right now.

[Assistant] Where are you all at in the house?

[User] We're in the bedroom.

[Assistant] In the bedroom? Is the door open or anything?

[User] I was standing in the doorway. I don't remember if I left it open or not.

[Assistant] Ma'am, can I please get off the phone now?

[User] I have a bat, ma'am. If I have to, I will use it.

[Assistant] Okay, stay on the line. They should be coming soon, okay?

[User] Okay, he's doing all he can to hold her down. If she moves, I'm going to hit her.

[Assistant] Okay, they should be coming any minute now.

[User] Hurry, please, hurry!

[Assistant] Okay, ma'am, where is your bedroom located in the house? They come in the door, where do they go?

[User] To the left, in the back.

[User] Hurry, please, hurry! She's running.

[Assistant] They should be coming up, ma'am. Hold on for me.

[User] Are you okay? They're here!

[Assistant] You have an officer there?

[User] Yes, they're here. We need an ambulance.

[Assistant] Okay, they're coming. Stay safe.

[User] Okay, bye.


[Assistant] 9-1-1, what's your emergency?

[User] I've got a woman in my bank pointing a rifle at all of us and all of our customers. I need police now.

[Assistant] Okay, stay on the line with me. It's a woman, you said?

[User] Oh my God, she's making us go into the vault. I need police here now!

[Assistant] Police are on the way. Stay on the line with me. A woman is holding up the bank?

[User] Yes, she just walked in with a shotgun.

[Assistant] Okay, which bank and where exactly is it located?

[User] Bank of America on the corner of Orangewood Avenue and Central Florida Parkway.

[Assistant] Where are you right now?

[User] I just walked out to my car.

[Assistant] Can you describe the woman for me?

[User] Yes, she's white, has brown hair, wearing a pink tank top and blue jean shorts.

[Assistant] Okay, and you said you saw a shotgun?

[User] Yes, ma'am. I'm moving down the road a little bit, but I can still see the bank.

[Assistant] Please try to stay where you can see the bank safely. Your name?

[User] Okay, hang on. My name is [Name Redacted].

[Assistant] Okay. Can you see anything else?

[User] No, ma'am.

[Assistant] Do you know what she was wearing?

[User] A pink shirt, blue jean shorts.

[Assistant] Okay. Where are you right now?

[User] I moved down to a public area so I wouldn't be in full view of her. I thought it was a joke at first, but then she said it was a stick-up.

[Assistant] You were walking out as she was walking in?

[User] Correct. She said everyone had to give her money, but I was already out the door.

[Assistant] Okay, stay on the line. Let me see if I can transfer you to my dispatcher.

[User] No problem.

[Assistant] Okay, stay on the line. What's your emergency?

[User] Hey, I don't know if this is real, but I'm standing outside the Bank of America on the corner of Orangewood and Central Florida Parkway. There's a lady with a rifle and she's bringing people into the vault. I just walked in and she told me to turn around and get out, so I did.

[Assistant] Yes, we have deputies on the way. Can you describe the woman?

[User] She was Hispanic and around 45 years old.

[Assistant] What was she wearing?

[User] An orange shirt, like a halter top, and black jeans, I think.

[Assistant] Do you know what type of rifle it was?

[User] No, but it was definitely a rifle.

[Assistant] She was putting everyone inside the vault?

[User] Yes, I saw her directing people into the vault.

[Assistant] Can you still see her? Are you in the parking lot?

[User] I'm in the parking lot but I can't see inside the bank from here.

[Assistant] Has she exited the bank yet, as far as you can tell?

[User] No, she hasn't. She's still inside.

[Assistant] Okay, stay where you are and keep safe. We'll have officers there shortly.

[User] Okay, thank you.


[Assistant] 9-1-1, what's your emergency?

[User] Oh, please, hurry. This is 19 Windham Court. We've got somebody in the house here with a gun, and he's threatening all three of us.

[Assistant] Okay, who is it?

[User] Oh, my God, he's shooting again!

[Assistant] All right, who is he shooting at?

[User] I don't know! He's shooting at my girlfriend's daughter.

[Assistant] Hold on one second. Does she have a restraining order against him?

[User] Yes, she has a restraining order against him, and he won't leave us alone. Oh, please, hurry!

[Assistant] All right, 19 Windham Court in Arlington Heights, right?

[User] Yes, please, hurry!

[Assistant] Is anyone hurt?

[User] I don't know. Oh, my God. What is he doing?

[Assistant] Ma'am, what does he look like?

[User] He's about 25 years old, I'd say. I'm not sure.

[Assistant] Okay, does your daughter have a restraining order against him?

[User] Yes, she does.

[Assistant] Okay, what type of weapon does he have?

[User] I think it's a handgun. Oh, there's a cop here!

[Assistant] Okay, are the police there now?

[User] I don't know, but please hurry! He's got a gun!

[Assistant] 9-1-1, what's your emergency? Someone just shot a cop!

[User] Okay, where are you?

[Assistant] I'm in the house.

[User] Do you still have a weapon on you?

[User] Yes, and if anyone comes down here, I'm shooting.

[Assistant] Where in the house are you?

[User] I'm in the basement.

[Assistant] Do you have anyone else with you in the basement?

[User] Yes, my girlfriend is here.

[Assistant] Is she okay?

[User] Yes, but if anyone comes down here, I'm shooting.

[Assistant] Okay, let's calm down. What's your name?

[User] Eric Anderson.

[Assistant] Okay, Eric, don't shoot anyone else, alright? Just stay on the phone with me.

[User] I already shot a cop. I need help.

[Assistant] We're sending help. Stay on the phone and stay calm. Don't hurt anyone else.

[Assistant] Police and fire department, how can I help you?

[User] Hi, my daughter and her mother are being held hostage by my daughter's ex-boyfriend. He shot a police officer.

[Assistant] Okay, and what is your name?

[User] My name is [REDACTED], and I'm in Las Vegas.

[Assistant] Did you text your daughter back?

[User] No, I didn't.

[Assistant] Okay, I recommend you text her back to acknowledge her and tell her you're doing everything you can to help.

[User] Alright, I'll do that.

[Assistant] What else did she tell you in the messages?

[User] She said she was moved and is being held in a basement. They can see her in a window well.

[Assistant] Alright, we'll pass that information to the officers.

[User] Thank you.

[Assistant] 9-1-1, what's your emergency?

[User] I have a friend being held hostage right now at gunpoint.

[Assistant] Where is this happening?

[User] It's at Arlington Heights Road and Palatine Road.

[Assistant] What information do you have?

[User] She's been communicating with me via text. She's in the basement, and her phone is about to die.

[Assistant] Okay, what else did she tell you?

[User] She said he's pacing back and forth, and he shot at her mom.

[Assistant] Is this new information?

[User] No, this was within the past hour.

[Assistant] Alright, and is her mom with them?

[User] I don't know.

[Assistant] When did she tell you her phone might die?

[User] About 20 minutes ago.

[Assistant] Okay, thanks for the update. We'll let the officers know. If you hear anything else, call us back.

[User] Alright, thank you.

[Assistant] Hello, this is Brian.

[User] Hi, Brian. My daughter called and she's in a squad car now.

[Assistant] That's great news. I'm glad she's safe.

[User] I just wanted to tell you how wonderful you all have been. Thank you so much.

[Assistant] Thank you, sir. I'm glad everything worked out.


[Assistant] 9-1-1, what's your emergency?

[User] Hello, 911? Please help me. Somebody's trying to get into my house.

[Assistant] What are they doing?

[User] They tied my front door and my shed door, and now they're trying to break in through my gate.

[Assistant] Okay, stay on the line with me. I've already got officers started. Do not hang up, okay?

[User] All right, I have a gun in my hands. I'm terrified.

[Assistant] Okay, I've got officers already on the way. I'm going to keep you on the phone until the officers get there, okay?

[User] Okay. They're trying the back gate now.

[Assistant] You think they're in the back now?

[User] Yes, somebody's in the back and on my porch.

[Assistant] Someone's on your porch? Please stay calm. Can you see anybody?

[User] I hear them, but I'm not sure. Somebody's banging on my back door.

[Assistant] Are you expecting anybody?

[User] No.

[Assistant] Okay. There's no vehicle outside in your driveway?

[User] No, and they're at my back porch.

[Assistant] Okay, I'm going to stay on the phone with you until the officers get there. Do not hang up. A lot of officers are coming out.

[User] They just broke my upstairs door.

[Assistant] Okay, I've got officers coming out as fast as they can. Have you heard any voices?

[User] They're coming in right now.

[Assistant] Okay, tell me if you see them. Tell me what they look like, how many of them are there, whether they're men or women.

[User] I just saw one.

[Assistant] Did you see a person or just the shadow?

[User] I saw someone. They're coming in right now, please, please.

[Assistant] They're coming out as fast as they can, I promise you. A lot of officers are responding. I'm typing everything you're telling me and the dispatcher is relaying it to them immediately.

[User] They're breaking my windows.

[Assistant] Are you in your bedroom or...?

[User] I'm in my bathroom.

[Assistant] Okay, they're coming out as fast as they can. Is there an alley behind your house?

[User] Yes.

[Assistant] Okay, so you back up to the canal, right?

[User] Yes.

[Assistant] You don't need to answer anything. I'm going to stay on the line with you, okay?

[User] What is that? What was that?

[Assistant] What happened?

[User] What did you come into my house for? I don't know. I shot him.

[Assistant] You shot him?

[User] Yeah.

[Assistant] Okay, I've got help on the way.

[User] I'm sorry. Don't get up or I'll shoot you again.

[Assistant] Where did you shoot him? Ma'am, where did you shoot him?

[User] He's in my bathroom.

[Assistant] No, where on his body did you shoot him?

[User] He's half in my bathroom and half in the hallway.

[Assistant] Do you recognize him? Is he someone you know?

[User] No, I don't recognize him. He said he thought the house was abandoned.

[Assistant] It doesn't make sense with a car and locked gates, right?

[User] Yes, he was banging and trying to get in. I heard him outside.

[Assistant] Okay. The officers are on their way. Please stay calm.

[User] Please get someone here quickly.

[Assistant] They're coming as fast as they can. Are you hurt at all?

[User] My face is bleeding. He was beating on me when he found out I was in here. That's why I dropped the phone and almost dropped the gun.

[Assistant] Okay. The officers are in the area now. When you hear them at the door, you're going to have to stay safe. Don't leave the bathroom.

[User] I'm not going to walk away from this guy.

[Assistant] Right, I'm going to have them come to you. Just make sure to put the gun down when you see the officers, okay?

[User] Okay.

[Assistant] I'm showing they are there. They should be coming inside.

[User] Okay, I put the gun down.

[Assistant] Alright, I'm going to let you go now, okay?

[User] Okay. Bye-bye.


[Assistant] 9-1-1, what's your emergency?

[User] Yeah, hi. I have a kind of a particular emergency here.

[User] My cat attacked our seven-month-old child, and I kicked the cat in the rear, and it has gone off the edge. We aren't safe around the cat.

[User] It's a very large Himalayan, and we're trapped in our bedroom. He won't let us out of the door.

[Assistant] Okay. Does the child need medical attention?

[User] No. He has some marks on his forehead, but the cat, we don't know what to do about the cat. He's trying to attack us. He's very, very hostile. I tried to get hold of animal control.

[Assistant] Hang on just a second. You guys are inside your bedroom right now?

[User] Yeah. And if I leave the bedroom to let the police in, I'm going to have to fight this cat.

[Assistant] Hang on just a second. When you say the cat is large, how large?

[User] 22 pounds, maybe.

[Assistant] What's the address there? What apartment number?

[User] [address redacted]

[Assistant] I need to put you on hold for just a moment to run something by my supervisor, but I'll be right back, okay? Don't hang up.

[User] Alright.

[Assistant] And you said your child does not need medical attention, right?

[User] No, he's just got a couple of small punctures.

[Assistant] Okay, and do you think the cat is ill?

[User] I don't know. I think the cat has a history of violence. He's kind of a violent cat already.

[User] He's charging us. He's at our bedroom door.

[Assistant] One moment, okay?

[User] You hear him?

[Assistant] I hear him. Hold on, keep your door shut, okay? If you need anything, call us back. Help is on the way.

[User] Alright, thank you.

[Assistant] You're welcome.


[Assistant] 9-1-1, what's your emergency?

[User] I need help.

[Assistant] 9-1-1, where's your emergency?

[User] I need some help.

[Assistant] What's going on?

[User] Mommy hurts.

[Assistant] Do you know your address?

[User] Yeah.

[Assistant] What's your address?

[User] Your arm hurts?

[User] Yeah.

[Assistant] Okay, what happened?

[User] Mommy got hurt.

[Assistant] How did she get hurt?

[User] She fell down.

[Assistant] Where did she fall?

[User] Right here.

[Assistant] Can I talk to her?

[Assistant] Ma'am, what's going on?

[Assistant] Ma'am? Ma'am?

[Assistant] Can you give the phone back to your child?

[User] Hello?

[Assistant] Okay, sweetie, are you on the phone?

[User] Yes.

[Assistant] Okay, how old are you?

[User] Seven.

[Assistant] What's your name?

[Assistant] Okay, is Mommy bleeding?

[User] Yes.

[Assistant] Where is she bleeding?

[User] Right there next to the window.

[Assistant] Is she bleeding on her head?

[User] Yeah.

[Assistant] What did she fall on?

[User] Next to the dog.

[Assistant] Did she trip over the dog?

[User] Yeah.

[Assistant] Can you stay on the phone with me and get Mommy a towel?

[User] I already did.

[Assistant] Okay. Is it just you and Mommy there?

[User] Yeah.

[Assistant] Is she bleeding anywhere else?

[User] On her head and somewhere else.

[Assistant] Stay on the phone with me, okay?

[Assistant] Do you know how old your mommy is?

[User] No.

[Assistant] Is there anyone else there with you?

[User] No.

[Assistant] Can you unlock the door?

[User] I already did.

[Assistant] Okay. Just stay on the phone with me until the ambulance gets there, okay?

[Assistant] What kind of dog do you have?

[User] Apollo.

[Assistant] Is he mean?

[User] Yeah.

[Assistant] Can you put the dog in a room?

[User] Okay, I will.

[Assistant] Did you put the puppy up?

[User] Yes.

[Assistant] Is she in the living room or the kitchen?

[User] In the kitchen.

[Assistant] Tell her the ambulance is coming.

[User] Ambulance is coming over.

[Assistant] Does she still have the towel on her head?

[User] Yes.

[Assistant] Can you see the blood on the towel?

[User] No.

[Assistant] They're almost there, okay?

[Assistant] Who are you talking to?

[User] The police.

[Assistant] Is someone else there?

[User] No.

[Assistant] What's your daddy's name?

[User] Bob.

[Assistant] Stay on the phone with me until they get inside.

[User] Okay.

[Assistant] Are they coming inside?

[User] Yes.


[Assistant] 9-1-1, what's your emergency?

[User] It's about a quarter mile west of Castleton on the railroad tracks. We've got a train that derailed and there's a fire.

[Assistant] Okay, a quarter mile west of where?

[User] West of Castleton, near the ethanol plant.

[Assistant] Okay, let me look on the map to get a better location. You said it's by the ethanol plant?

[User] Yes, just between Castleton and the ethanol plant on the railroad track.

[Assistant] And you said a quarter mile west of Castleton?

[User] Yes.

[Assistant] Is there a fire?

[User] Yeah, there's fire and there's engineers trying to get out of the train right now. I'm heading that way.

[Assistant] Do you know how many cars derailed?

[User] I can't tell you at this time. All I know is there's a lot of smoke.

[Assistant] Do you know what was in the cars?

[User] It looks like grain cars.

[Assistant] Do you know how many people are still in the train?

[User] There's probably three guys in the train. I heard them on the radio. They were trying to get out. I'm not sure if they managed to yet.

[Assistant] Alright, we have help on the way. If you get on the scene and have any updates for us, just give us a call back, okay?

[User] Okay, thanks.

[Assistant] Thanks. Bye-bye.

[Assistant] 9-1-1, what's your emergency?

[User] There's a train derailment near Castleton. Are you aware of it?

[Assistant] Yes, we’ve got help on the way.

[User] Alright, thank you. Bye.

[Assistant] Thanks. Bye-bye.

[Assistant] 9-1-1, what's your emergency?

[User] I'm calling to report a train derailment.

[Assistant] We’ve received multiple calls on this. Thank you.

[Assistant] Can you see what's going on?

[User] Yeah, the flames are shooting up pretty high.

[Assistant] Alright, hold on a second, please.

[Assistant] 9-1-1, what's the address of the emergency?

[User] I don't know the exact address, but it's near Castleton.

[Assistant] Are you involved in this at all?

[User] Yes, I'm part of the train crew.

[Assistant] Do you know if anybody's injured?

[User] Nobody's injured at this point that we know of.

[Assistant] And what do you have on board?

[User] Ethanol. It's a loaded ethanol and an empty ethanol train.

[Assistant] How many cars are derailed?

[User] I can't tell how many cars for sure, but there's one ruptured car.

[Assistant] Alright, we do have people on the way. Make sure everyone keeps leaving the scene.

[User] Everyone's walking away, yep.

[Assistant] Thank you.

[User] Bye.

[Assistant] 9-1-1, what's your emergency?

[User] I'm near Castleton and there's a huge fire on the railroad track.

[Assistant] We do have that reported and help is on the way.

[User] Okay, thank you. Bye.

[Assistant] Bye.

[Assistant] 9-1-1, what's your emergency?

[User] Hi, I'm near Castleton. I see huge black smoke. I don’t know if a house is on fire or what.

[Assistant] We're aware that it's a train derailment with a fire. Please stay out of the area.

[User] I'm sorry, I just saw it out my window and wasn't sure if it was reported.

[Assistant] That's okay. Thank you.

[User] Okay, bye.

[Assistant] Bye.

[Assistant] 9-1-1, what's your emergency?

[User] I'm calling about the train that's on fire near Castleton. I'm part of the train crew.

[Assistant] Is there a contact on site?

[User] Yes, we're in position here. If we get the okay from someone, we can make a cut on the train and pull part of it away.

[Assistant] Hold on for just a second.


[Assistant] 9-1-1, what's your emergency?

[User] 850 Highland Boulevard at the old convent. There's a fire.

[Assistant] There's a fire at what address, ma'am?

[User] 850 Highland Boulevard, but they have to come in through Columbia. It's the old convent.

[Assistant] What's on fire?

[User] The house. We have an old house and it's burning down.

[Assistant] Okay, is this in Staten Island?

[User] Staten Island.

[Assistant] What streets is that in between?

[User] It's between Sand Lane and you have to take Highland Boulevard, make a right on Fingerboard and a right on Columbia.

[Assistant] Okay, ma'am, are you sure the building number is 850?

[User] Am I sure? It's 850. That's the school. They have to go past the school, go around, make the right on Fingerboard and right on Columbia, but please hurry because it's urgent.

[Assistant] Okay, that range number is not appropriate for me, so can you give me the cross streets?

[User] Highland Boulevard between what and what?

[Assistant] Are you inside the location that's on fire, ma'am?

[User] No, but please hurry.

[Assistant] Ma'am, tell me Highland Boulevard between what and what?

[User] Highland Boulevard and it's on Sand Lane and you have to go. It's Highland Boulevard. Please hurry.

[Assistant] Ma'am, is there someone else there I could speak to?

[User] No, I think I'm the only one in the house because we just moved.

[Assistant] Okay, ma'am. I need you to relax so I can get some help there. It's Highland Boulevard, Sand Lane, and what?

[User] No, not Sand Lane. Highland Boulevard. You have to pass 850 Highland Boulevard, make a right on Fingerboard and a right on Columbia.

[Assistant] Is that West Fingerboard Road?

[User] No, Fingerboard and then a right on Columbia. This is Staten Island.

[Assistant] Can you verify the information? What's the address?

[User] 850, Highland Boulevard. Go past 850 Highland Boulevard, make a right on Fingerboard and a right on Columbia, and then come straight up into our property.

[Assistant] Okay, what's the emergency there?

[User] There's a fire in our house. We built a new house and the old house is on fire.

[Assistant] Okay. Is that off of Sand Lane?

[User] Yes. Hello?

[Assistant] What's the phone number that you're calling from?

[User] 347-224-4310.

[Assistant] The fire department's responding. They're on the way.


[Assistant] 9-1-1, what's your emergency?

[User] No, Reza, 911.

[Assistant] Okay, can you tell me your name and the location of the emergency?

[User] Amber, 150 North Preston.

[Assistant] Okay, 150 North Preston. What's the problem?

[User] Yes, I had a baby. They were sleeping. She was choking on her vomit, and I don't know what's going on.

[Assistant] Is she awake?

[User] No, me and my daughter are here. I'm trying to help, but I really don't know what I'm doing.

[Assistant] Okay, I can give you instructions. What I need you to do is lay her on her back.

[User] Okay.

[Assistant] Put one hand underneath her back and tilt her head slightly back to open the airway.

[User] Okay.

[Assistant] Is she breathing softly?

[User] I can hear her heart, but I'm not sure if she's breathing.

[Assistant] Check if she has a pulse.

[User] Yes, she has a pulse, but she's not waking up.

[Assistant] Ma'am, I need you to calm down and tell me if she's breathing.

[User] I don't know. All the vomit is out of her mouth.

[Assistant] Okay, I need you to roll her onto her side and tap her back gently to make sure the airway is clear.

[User] Okay.

[Assistant] Now put your mouth over her nose and mouth, give her two breaths, and make sure her chest rises.

[User] Okay, it did. Her chest rose.

[Assistant] Is she breathing on her own now?

[User] Yes, she is.

[Assistant] Alright, the officer should be on the scene soon. Do you hear them?

[User] I hear him.

[Assistant] Okay, I'm going to let you go now. You're doing great.


[Assistant] 9-1-1, what's your emergency?

[User] Yeah, we need somebody at the Center Middle School gym.

[Assistant] What's going on there?

[User] We have an athlete who is on the court, moaning on his back. Could be dehydrated, could be having a seizure.

[Assistant] This is at the high school?

[User] No, this is at the middle school.

[Assistant] And it's called the Center Middle School?

[User] Yes.

[Assistant] Do you know the actual address there, sir?

[User] Hey, does anybody know the address here? 700 East 4th Street.

[Assistant] And this is in the gym?

[User] Yes.

[Assistant] And your name?

[User] Greg Hall.

[Assistant] Okay, so tell me exactly what happened.

[User] We had basketball tryouts today, the first day of tryouts, and at the end of practice, he just collapsed on the ground.

[Assistant] Okay, and are you with him now?

[User] They're on the way, right? Yeah. They're on the way, sir.

[Assistant] Are you with the patient now?

[User] Yes.

[Assistant] How old is he?

[User] He is 13 or 14 years old.

[Assistant] Is he awake?

[User] They're on their way here, guys. He's awake, but barely.

[Assistant] Is he breathing?

[User] Is he breathing, Mike? Very erratic.

[Assistant] Okay. And so he just collapsed, like he fainted almost?

[User] Almost, yeah.

[Assistant] Is he breathing completely normal?

[User] I'm sorry, sir. Is he breathing completely normal? No, he is not. His eyes are rolled back a bit.

[Assistant] Okay. Is he changing color?

[User] Yes. Mike, what do you say? He's changing color. Flip. Yeah.

[Assistant] What color?

[User] They're starting to go blue a little bit.

[Assistant] Does he have a history of heart problems that you're aware of?

[User] We don't know. Nobody's aware of heart problems with this guy, right? No. He's a first-year player. He should have passed a physical, too.

[Assistant] Okay. Is there a defibrillator on site and ready to use?

[User] Yes, there is a defibrillator.

[Assistant] Okay. Have someone grab that in case we need it later. Now, you said he is not alert. Is he conscious or unconscious?

[User] What do you say, is he conscious or unconscious, Mike? He's semi-conscious.

[Assistant] Okay. We're getting no movement. What I want you to do is get him flat on his back, nothing under his head.

[User] Okay. Yeah, that's where he's at now.

[Assistant] Okay. I want you to kneel next to him, look in his mouth. Is there any food or vomit?

[User] Look in his mouth. Is there food or vomit? There's nothing. No, there isn't.

[Assistant] Is he breathing?

[User] No. He has stopped breathing.

[Assistant] Okay. Place your hand on his forehead. Your other hand under his neck, then tilt his head back.

[User] Yep, it's back.

[Assistant] Now I want you to put your ear next to his mouth. Can you feel or hear any breathing?

[User] No.

[Assistant] Okay. I'm going to tell you how to give mouth to mouth.

[User] Okay, mouth to mouth. Go ahead.

[Assistant] If you're trained in CPR, you can certainly perform CPR.

[User] Okay. Yep, we're doing it now.

[Assistant] Okay, so you're doing that now?

[User] Yep, we're doing it now.

[Assistant] Do you have the defibrillator?

[User] Yes.

[Assistant] Okay, I want you to put the defibrillator on the floor next to his head, on the side closest to you.

[User] Okay.

[Assistant] Now you want to remove his shirt.

[User] Now we have it pulled up. Do we need to remove it or can we just pull it up?

[Assistant] As long as you've got his bare chest.

[User] Okay. We've got fluid coming out of his mouth. We turned him to the side.

[Assistant] Clean out his mouth.

[User] Is there someone there that can open the AED and get it set up?

[Assistant] Yes, we have three people here.

[User] Do you have paramedics there now?

[Assistant] No, not yet.

[User] Okay.

[Assistant] Are the pads already plugged into the machine, sir?

[User] No.

[Assistant] Okay, someone needs to install the pads, plug the pads in. There should be instructions as part of the machine.

[User] Okay. We're working on it. Can somebody help me out with the pads, you guys? We got CPR going on. We need to get the pads and stuff.

[Assistant] The engine is getting really close.

[User] What do they need out of here to use?

[Assistant] The pads should usually be in a flat foil or plastic package.

[User] Can't see the pads? Yeah, if they're not plugged in, they're usually in a foil package or some sort of plastic package.

[Assistant] It could be underneath the unit itself.

[User] I'm doing my best. I am. Do you find them? We're looking. We've got tons of fluid coming out.

[Assistant] Tilt his head to the side and clean out the fluid in his mouth.

[User] We're doing that as much as we can.

[Assistant] You got the ETA on these guys?

[Assistant] The engine is pulling up now, but you need to keep working on him.

[User] Here they are, guys. Here they are.

[User] Okay, they're here now.

[Assistant] Okay, I'll let you go. Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] I need medical.

[Assistant] Okay, where are you?

[User] I'm in UCF, Lake Claire, building 57, third floor, room 311.

[User] My friend was drinking, and she woke me up, and she's sick, and now she's not responding. Her eyes were just open, now they're closed.

[Assistant] Ma'am, hold on one second. I'm going to transfer you over to the medical department. Do not hang up, okay?

[User] Okay.

[Assistant] Okay, you're at building 57 at UCF?

[User] Yes, Building 57, room 311 at Lake Claire Apartments on campus.

[Assistant] Okay, and your friend is not responding now?

[User] No, she's not. She's purple and clammy and told me her heart hurt.

[Assistant] All right, listen to me. You need to lay her down flat, okay? Take any pillows or anything out from underneath her head.

[User] Okay.

[Assistant] Put one hand on her forehead and one hand under her neck, and tilt her head back. See if that helps with her breathing. How old is she?

[User] She's 18 years old. She's unconscious and not breathing.

[Assistant] Okay, put your ear close to her mouth and look at her chest to see if you hear or feel any breathing.

[User] I don't hear or feel anything. Her chest isn't rising.

[Assistant] Okay, we need to help her. Are you able to give her some breaths until help arrives?

[User] Yes.

[Assistant] Keep her head tilted back, pinch her nose shut, put your mouth over hers, and give her two breaths of air. Did you see her chest rise?

[User] No, it didn't.

[Assistant] Readjust her head, and then give her two more breaths.

[User] Okay, it rose this time.

[Assistant] Good. Is she breathing on her own now?

[User] No, she's not.

[Assistant] Okay, put one hand in the middle of her chest, right between her nipples, and push down firmly about two inches.

[User] She's gasping for air now.

[Assistant] If she's gasping, let's start compressions. Can you get her onto the floor, or will you need to do this on the bed?

[User] I can't get her onto the floor. I'll do it on the bed.

[Assistant] All right, do the best you can. With the heel of your hand, press down in the middle of her chest. We're going to pump hard and fast, at least twice per second. Do this until help arrives.

[User] One, two, three, four, five, six, seven, eight...

[Assistant] If she's breathing, you need to stop and check her pulse.

[User] I can barely feel a pulse. She's gasping for air every few seconds.

[Assistant] I hear the ambulance. Go open the door if you can.

[User] Okay, I hear them but don't see them yet.

[User] They are here now. Thank you so much.

[Assistant] You're welcome. Are they with you?

[User] Yes, they are.

[Assistant] Okay, take care. Goodbye.

[User] Goodbye.


[Assistant] 9-1-1, what's your emergency?

[User] Yeah, we deliver papers out on Lakeshore, and we lost contact with two carriers. They were out near M89 and Lakeshore.

[Assistant] Okay, so you lost contact with the carriers, and they were last near M89 and Lakeshore?

[User] Yes, we followed their newspapers to the spot where the road is gone, and the water is just rushing up under it. It's bad.

[Assistant] Do you think they might have driven over it and fallen in?

[User] We're almost 100% positive. We followed the newspapers up to that point, and there's no trace beyond that.

[Assistant] What's your last name, sir?

[User] H-U-S-U-S.

[Assistant] Your first name?

[User] Larry.

[Assistant] Larry, what's the phone number you're calling from?

[User] You can call me at 269...

[Assistant] Okay.

[User] Yes.

[Assistant] Do you think that they might have driven into the water?

[User] Yes, we think they drove over that washed out road and fell into the water which runs right into Lake Michigan.

[Assistant] Okay, Larry. You have no way of making contact with them at all?

[User] No, there's no way to make contact. The road dead ends, and we can't reach them.

[Assistant] What kind of car are they in?

[User] A green Saturn.

[Assistant] Where are you right now, Larry?

[User] We're at the 34 Shell.

[Assistant] Okay, one second. I'm just going to try and get somebody down there.

[Assistant] Do you see where the car went in?

[User] No, but it's clear the water runs out to the river into Lake Michigan, and the road is gone.

[Assistant] Okay, stay on the line, Larry. We need to get the proper information for our officers.

[Assistant] When was the last time you had contact with them?

[User] It's been a couple of hours. Another carrier got stuck in the water, and when we went to help, we realized we hadn't heard from them.

[Assistant] You mentioned their names earlier. Can you confirm them again?

[User] Carissa Green and Dean Taylor.

[Assistant] What kind of car are you in, Larry?

[User] I'm in a silver Ford F-150.

[Assistant] Okay, hang on a second, Larry. I'm going to get someone over to you.

[User] You know, we really think this is an extreme emergency.

[Assistant] I understand, sir. Please remain at the 34 Shell.

[User] We have flashlights and we're considering going back down there.

[Assistant] I don't recommend going back down there if the area is flooded. It's too dangerous.

[User] There is no water on the road, it's just washed out. But it's pitch black and we can't see anything.

[Assistant] Okay, but I still don't advise it. Stay where you are, and we'll get someone to you.

[User] How long will it take?

[Assistant] I can't give you an exact ETA, but we'll try to get someone there as soon as we can.

[User] All right, but we're thinking they drove up to a tree and the road collapsed under them.

[Assistant] So you think the road washed out from under them and they stopped at a tree and then fell in?

[User] Yes, there's a tree right on the other side, and we think they drove up to it and the road gave out from under them.

[Assistant] Okay. Please stay at the 34 Shell. We'll get someone there as soon as possible.

[User] Okay. We're going down to 2817 Lakeshore.

[Assistant] Please wait at the 34 Shell, Larry. We're doing our best to get someone to you.

[User] We're heading to 2817 Lakeshore.


[Assistant] 9-1-1, what's your emergency?

[User] Hi, this is the Angus Police. I have a bear mauling. I'm out on the trail.

[Assistant] You have a young girl who was mauled by a bear and is in bad shape?

[User] Yes, we need paramedics. I just reported it to somebody else who's going to be calling 911.

[Assistant] Okay, I'm going to transfer you through to the medics, or did you already talk to them?

[User] I have not talked to anybody yet.

[Assistant] Okay, where are you located?

[User] To access us, the easiest way is to go to the Hilltop Ski Area and go down the gas line trail to where it meets Campbell Creek.

[Assistant] So you're closest to Hilltop Ski Area?

[User] Yes.

[Assistant] Okay, hold on one second. Now that I've got your location, I need to transfer you through to the medics.

[User] Thank you.

[Assistant] Can you still hear me?

[User] Yes.

[Assistant] Fire paramedics, what's the location of the emergency?

[User] It is on Rovers Run Trail, and the best way to access that is by the gas line trail.

[Assistant] Okay, what's the problem? Tell me exactly what happened.

[User] I just came across a young girl who was mauled by a bear.

[Assistant] All right. I'm going to ask you some questions about her while my partner gets help started. How old is she?

[User] I believe she's about 15 or 16 years old.

[Assistant] Is she conscious? Is she breathing?

[User] She is breathing heavily, yes.

[Assistant] When did this happen?

[User] Within the last probably 15 to 20 minutes.

[Assistant] Is there any serious bleeding?

[User] Yes, severe bleeding.

[Assistant] Are you with her right now?

[User] I am, we're in close proximity to where it happened.

[Assistant] What kind of injuries does she have?

[User] It's hard to tell, it's dark, and I dropped my bike down the trail. I don't have a light.

[Assistant] Is the animal still nearby?

[User] Not that I know of. I hope it's gone away.

[Assistant] How far are you from Campbell Airstrip Road?

[User] If you came up Campbell-Airstrip Road, you would access us by the South Bivouac Trailhead.

[Assistant] Sir, listen, we understand. How far in are you, about a quarter mile?

[User] Yes, we're going to come in off the South Bivouac Trailhead.

[Assistant] Okay. Our first caller gave us that information and is waiting there for us.

[User] Okay, go in the trailhead, and about 100 yards down the trail, there's a right-hand turn.

[Assistant] Okay, I got it. Now that I've kind of got where you are, hold on while we get the paramedics there.

[User] Okay, thank you.

[Assistant] Does she have any serious bleeding?

[User] Yes, I would say so.

[Assistant] What I want you to do is get a clean, dry cloth or towel, place it on the wound, and press it down firmly without lifting it up to look.

[User] I don't know exactly where the wound is, that's the problem.

[Assistant] Can you ask her where she thinks she's hurt?

[User] Do you know where you're hurt?

[Assistant] Sir, listen, I have a quick question. How close are you to the Campbell Airstrip?

[User] We are farther than the actual airstrip. They need to go farther up the road.

[Assistant] How far up the road from the Campbell Airstrip?

[User] I would say a mile and a half, two miles. There will be two obvious trailheads with big wooden signs.

[Assistant] So they're marked north and south?

[User] Yes, they want to go into South Bivouac Trailhead.

[Assistant] Once they get to the South Bivouac parking lot, they're going to go down the trail and look to the right for a steep dirt trail?

[User] Yes, it leads to a footbridge that crosses the creek, then take a right onto the trail. They should have bear protection.

[Assistant] We're getting the cops to come out there with us.

[User] Okay, you're doing great. Just hang in there.

[Assistant] Is the bear still there?

[User] Not that I know of, but it's dark.

[Assistant] Do you know what kind of bear it was?

[User] I don't know.

[Assistant] Just stay awake and stay alert. Is she breathing regularly?

[User] Yes, heavy breathing. She's very conscious.

[Assistant] Can you hear anybody out there?

[User] No, but there's a bike race going on, so someone might pass by soon. I'll have them flag the paramedics.

[Assistant] Okay, that's good. Let me know if anything changes.

[User] Hey, can you stop, please? We have a bear attack. The paramedics are coming to South Bivouac Trailhead.

[Assistant] You're doing awesome. Just keep calm.

[User] Okay, a biker is going up to direct them down to us.

[Assistant] Great. How is she doing?

[User] She seems to be doing okay, still conscious and able to move a bit.

[Assistant] Okay, just keep her still, we don't want her moving around.

[User] I had to move her a bit from the attack spot but will keep her still now.

[Assistant] You're doing great. Do you know how far up Campbell Airstrip Road the trailhead is?

[User] About a mile and a half to two miles. If they start going uphill, they've gone past it.

[Assistant] We've got officers escorting the medics in right now.

[User] Good, that should help. We've got another biker arriving.

[Assistant] Is that another biker?

[User] Yes, they are here to help with flagging down the paramedics.

[Assistant] Great. Just keep her as still as possible.

[User] We have an EMT here now who's assessing her injuries.

[Assistant] That's good. What injuries can you identify now?

[User] A puncture wound to the face and some trauma to the inner thigh.

[Assistant] Can you keep a clean, dry cloth on the wound with pressure?

[User] The EMT is handling it. The wounds don't seem to be bleeding too badly.

[Assistant] Okay, good. Just keep her calm and still.

[User] She's doing okay, breathing more steadily now.

[Assistant] Let me know if anything changes with her condition.

[User] Will do. There seems to be another wound on her back, above her left buttock.

[Assistant] Okay, just make sure she stays still.

[User] She's doing great. The medics should be here soon.

[Assistant] You're doing a great job. Can you see if the bear did any other damage?

[User] It's hard to tell, but it looks like a puncture wound to her throat area.

[Assistant] We need to assure her that help is on the way.

[User] She knows, she's just trying to stay calm. The medics should be here anytime now.

[Assistant] Okay, let me know when they arrive.

[User] Will do.

[Assistant] Are you still there?

[User] Yes, the medics have arrived with the police.

[Assistant] Okay, I'm going to let you go so you can talk to them. Thank you for helping her.

[User] Thank you, goodbye.


[Assistant] 9-1-1, what's your emergency?

[User] Yeah, hi, I'm on Daniel Street Southeast. I'm at around 68 Daniel Street Southeast. There's been a demolition of a house and there is a woman inside. We need someone to come.

[Assistant] You said 68 Daniel Street Southeast? How did the house get demolished?

[User] The house is being demolished by city order. There's a woman inside the house, we need an ambulance immediately.

[Assistant] All right. Hold on for a second. You say she's trapped inside?

[User] She's inside underneath the rubble of the house.

[Assistant] Hold on, let me get everybody started first. I need to get some more information from you. They're trying to dig her out now?

[User] Yes.

[Assistant] Okay. Can I have your name?

[User] Yes, my name is Devin Joyner. I don't know the exact address of the demolished house, but my address is 68 Daniel Street. The house is just a couple of houses away from mine. If you send someone to my address, I'll guide them.

[Assistant] Okay, they're coming to 68 Daniel Street Southeast and you’ll show them exactly where to go?

[User] I'll be in front of my house and guide them once they get here.

[Assistant] Do you know anything about the woman?

[User] I don't know anything about her. She’s just under the rubble. We need an ambulance.

[Assistant] I've got fire and police started. I'll get an ambulance started here in just a second. We do have fire and PD started.

[User] Okay.

[Assistant] If we need to call you back, is this the best number to reach you?

[User] Yes, it is.

[Assistant] All right, thank you.

[Assistant] Atlanta Operator 5296, I have 68 Daniel Avenue Southeast. A woman is trapped inside a house that’s being demolished by the city.

[Assistant] What's your operator number again?

[Assistant] It's 703. Have they already started the demolition?

[Assistant] The house is already demolished, she's trapped inside.

[Assistant] I just wanted to clarify. We’ve got police and fire started.

[Assistant] Alright, I'm 703. I'll get someone en route.

[Assistant] Atlanta 911 emergency, Operator 3659.

[User] We need an ambulance immediately to the corner of Daniel Street and Gartrell. A woman is under the rubble of a house that's being demolished. We called 10 minutes ago, we need an ambulance now.

[Assistant] Daniel Street and Gartrell Southeast intersection?

[User] Yes, she's trapped under the rubble.

[Assistant] I'll start the fire department while you speak with the ambulance operator. One moment.

[Assistant] Grady EMS, Operator 768. What's the address of your emergency?

[User] It's the corner of Daniel Street and Gartrell Southeast. We need an ambulance immediately.

[Assistant] Repeat the address to make sure I have it correct.

[User] 52 Daniel Street, Southeast. There's a woman in a house that's being demolished; the roof is on top of her. We called 10 minutes ago and she’s buried in the rubble. We’re waiting for an ambulance.

[Assistant] We're on the way, sir.

[User] All right, thank you.

[Assistant] All right.

[Assistant] Fire and PD are already en route. Did you hear me?

[User] Yes, I heard you.

[Assistant] They gave us a different address, but we have 68 Daniel Avenue. I’ll let them know about the new address, 52 Daniel Street and Gartrell.

[Assistant] I’ll let them know to respond to that location. Daniel Avenue is different.

[Assistant] All right, thank you.


[Assistant] 9-1-1, what's your emergency?

[User] Just received a 911 call from a male.

[User] I think he just shot someone on his porch.

[User] Then he hung up.

[Assistant] We're trying to reach that number. Sending units now.

[Assistant] Units responding, we have the male on the line.

[Assistant] He's trying to get further information.

[Assistant] What's the address?

[User] It's a Dolphin in Outer Drive.

[Assistant] Copy Dolphin and Outer Drive.

[Assistant] Rescue 10 is on scene.

[Assistant] We have reports of a black female down on the porch.

[User] Copy. Black female.


[Assistant] 9-1-1, what's your emergency?

[User] Yeah, I need an ambulance to 129th, South Reno.

[Assistant] Okay, what's going on?

[User] There's a guy who stayed with me last night and he's not responding to me. He takes pain pills and he's not responding to me.

[Assistant] Is he breathing?

[User] I don't think so.

[Assistant] Okay, what is your first name?

[User] My name is JT. Cobble, C-O-B-B-E.

[Assistant] What's his name?

[User] He's Austin Box.

[Assistant] Okay, I need you to go check for a pulse for me.

[User] Okay.

[Assistant] Go on his right side. Are you next to him?

[User] Yes.

[Assistant] Do you feel him breathing at all? Put your hand in front of his face. Can you feel any air?

[User] No.

[Assistant] Check for a pulse.

[User] He's not breathing.

[Assistant] Do you want to start CPR?

[User] I don't know how.

[Assistant] You don't know how? Okay, I'm going to tell you how, okay?

[User] Okay.

[Assistant] I need you to place your hand on his forehead and your other hand under his neck and then tilt his head back.

[User] What now?

[Assistant] Place your left hand on his forehead. Which side are you on?

[User] On his right side.

[Assistant] Okay, place your left hand on his forehead and your other hand under his neck and tilt his head back. Put your ear next to his mouth and can you hear or feel any breathing?

[User] No.

[Assistant] Okay. Do you want to start mouth-to-mouth or do you want to do compressions?

[User] I will do compressions.

[Assistant] Compressions. Okay. What I need you to do is place the heel of your hand on the breastbone in the center of his chest between his nipples. Place your other hand on top of that. Firmly press down two inches with the heel of your lower hand touching his chest. Pump his chest 30 times and count out loud with me.

[User] I'm a little freaked out.

[Assistant] That's all right. I'm here to help. Are you doing CPR? Are you doing compressions? Are you counting?

[User] One, two, three, four, five, six, seven...

[Assistant] Keep going. 27, 28, 29.

[Assistant] Is the officer there, JT?

[User] Yes.

[Assistant] I'm going to let you go. You did good, okay?

[User] Okay.

[Assistant] Bye-bye.