[Assistant] 9-1-1, what's your emergency?

[User] Hey, 10, he's running from Argonne, 1522 Argonne running back towards you guys.

[Assistant] Where exactly is he now?

[User] He was at a house, 1522 Argonne. Unknown location right now. He had his back towards me. Unable to tell if he had a weapon or not.

[Assistant] Do not pursue him by yourself. Set up a perimeter.

[User] Roger that. He's cutting through the wood line, heading back towards the road that leads to Argonne.

[Assistant] Understood. Keep the perimeter contained. A K9 unit should be arriving shortly.

[User] Copy, I can't confirm if he has a weapon, only saw his back.

[Assistant] We have officers behind the residence at 1522 Argonne. What do you see?

[User] Shots fired! Officer down, officer down!

[Assistant] Officer down at 1522 Argonne. We need all available units here, ASAP.

[User] We can't get to him. We don't know where the suspect is.

[Assistant] Alright, I need someone on foot. Fire and EMS are on standby.

[User] We need a medic. Officer has a shotgun wound.

[Assistant] Medics are en route. What's the officer's location?

[User] He's at 1522 Argonne. What about the suspect?

[Assistant] Move the officer to a safe location. Suspect last seen on Argonne moving towards Ruby.

[User] He's back on Argonne, heading towards Ruby.

[User] We're taking heavy fire. We need reinforcements.

[Assistant] Units, assist with heavy fire at 1509 Argonne. Suspect is there.

[User] We need more units at 1509 Argonne.

[Assistant] EMS, approach on Ruby Road to Argonne.

[User] Medics, we have a wounded officer here at the bottom of the hill.

[Assistant] Units, hold your positions. EMS is on the way.

[User] We have civilians assisting with the officer but they are limited.

[Assistant] Medics, enter from Ruby Road to Argonne. Move cautiously.

[User] Suspect is still behind 1509 Argonne. We are holding perimeter.

[Assistant] Units, reinforce perimeter at 1509 Argonne. Suspect is behind the house.

[User] We need EMS at Ruby and Amber.

[Assistant] EMS, proceed to Ruby and Amber.

[User] We have detained two in front of 1509 and a vehicle attempting to leave.

[Assistant] Confirm the vehicle and detain all occupants. Suspect could still be inside.

[User] Suspect last seen in the back room of 1509 Argonne.

[Assistant] All units, maintain cover and hold perimeter. Await further orders.

[User] We need medics for a male with shotgun wound to the leg.

[Assistant] Medics, proceed to Ruby and Argonne.

[User] We're evacuating nearby houses.

[Assistant] All units, assist with evacuation while maintaining perimeter at 1509 Argonne.


[Assistant] 9-1-1, what's your emergency?

[User] Yeah, my father is stuck up in the attic. He's 79 years old.

[Assistant] Why is he in the attic?

[User] He's trying to fix something, but it's really hot up there. He went up about 50 feet. It's just me and my mother here, and we can't get him to come down. Can you please send someone to help?

[Assistant] Okay, but this does not sound like a life-threatening emergency. If he wants to be in the attic, the police can't make him come down. Is he capable of getting down himself?

[User] It's hot up there, and I'm worried if he gets stuck, it could become dangerous. I'm just trying to prevent that.

[Assistant] Does he have any mental conditions that would prevent him from making a sound decision?

[User] Well, he's very stubborn.

[Assistant] Alright, but this still does not qualify as a life-threatening emergency. What is your name?

[User] I'm going to call the police department directly. Thank you.

[Assistant] You're welcome. My ID is 4104.

[User] Thank you.

[Assistant] 9-1-1, what's your emergency?

[User] My husband is up in the attic, and he's not responding.

[Assistant] What's your address?

[User] 601 Martin Street. He's been up there for about an hour.

[Assistant] How old is your husband?

[User] He's 79. We tried to get him not to go up there.

[Assistant] Does he have any medical conditions?

[User] No, but he's not responding when we call him.

[Assistant] Okay, we'll send someone over. Don't hang up.


[Assistant] 9-1-1, what's your emergency?

[User] 1110 Felton Farm Road.

[Assistant] Felton Farm Road? What's the problem, ma'am?

[User] Our little boy stopped breathing.

[Assistant] Is he breathing now?

[User] No, he's not.

[Assistant] Okay, do you want to do CPR? Do you know how to do it?

[User] Hold on just a minute.

[User] Yes.

[Assistant] Does she know how to do CPR, sir?

[User] Yes.

[Assistant] Okay, how old is the child?

[User] He's 13.

[Assistant] Okay, does he have any kind of medical problems?

[User] No.

[Assistant] What was happening before he stopped breathing?

[User] Hey, come on.

[User] He's coming?

[Assistant] Okay, where are y'all at, sir? Are y'all at the house?

[Assistant] Sir?

[Assistant] Hello?

[Assistant] Sir?

[User] Yeah.

[Assistant] Are y'all at the house?

[User] Yes, we are.

[Assistant] Okay, what was he doing?

[User] Around the back.

[Assistant] You're around the back?

[User] Yeah.

[Assistant] Okay, we have everybody on the way to you, okay?

[User] Thank you.

[Assistant] Are y'all doing CPR still?

[User] We're going to go back.

[User] Yeah, I'm going back to it.

[Assistant] You're going back. Okay.

[Assistant] Are y'all going to take turns?

[User] Three turns.

[User] I have them on the way.

[User] Ma'am, okay thank you.

[Assistant] What was he doing before this happened, ma'am?

[Assistant] Hello?

[Assistant] I can't tell if they hung up or put me on hold.

[Assistant] I don't hear anything. Hello?

[User] I muted it.

[User] I can hear them talking. They're taking turns down there.


[Assistant] 9-1-1, what's your emergency?

[User] Mary. Car, river. My car is in the river.

[Assistant] Ma'am, hold on.

[Assistant] Ma'am, I can't understand you.

[Assistant] What language do you speak?

[User] River.

[Assistant] Ma'am, what language do you speak?

[User] Sorry, my English, no.

[Assistant] Okay, what language do you speak? I can get a translator, but I need to know what language.

[User] Punjabi. Punjabi.

[Assistant] Okay, hold on.

[Assistant] Thank you very much for calling. This is Robert speaking. I need a Punjabi translator, please.

[User] My car, river. My car, river.

[Assistant] Ma'am, hold on. I'm getting you a translator, okay?

[User] My car, river.

[Assistant] Your car is in the river?

[User] Yes.

[Assistant] Do you know what street you're on?

[User] My car, river.

[Assistant] Do you know what street you're on?

[User] Center, never.

[Assistant] Are you still in your vehicle or have you exited?

[User] No, only car. No, in the car.

[Assistant] Okay, ma'am, hold on.

[Assistant] Hello? Can you ask her what her emergency is?

[User] My car, river.

[Assistant] How did it happen?

[User] Car, river. Water.

[Assistant] Okay, does she know where she's at?

[User] Sacramento. Coming to Sacramento.

[Assistant] Does she know what road she's on?

[User] Woodland. Woodland to Sacramento.

[Assistant] What kind of car is she in?

[User] Camry. Black color.

[Assistant] Okay. We have someone on their way.

[User] Should I open the window?

[Assistant] Did she get out of the vehicle?

[User] No, windows are all closed.

[Assistant] Did she know she was driving on Old River Road?

[User] Yes, Old River Road.

[Assistant] Should she break the glass and come out?

[Assistant] I'm going to connect her with the fire department.

[Assistant] Ma'am, hold on just one moment.

[Assistant] Hello, CHP here. I have a woman involved in a vehicle accident. We're having a bit of a language barrier. She was on Old River Road, heading from Woodland to Sacramento.

[Assistant] Her cell phone is putting her near 20330 Old River Road.

[Assistant] She mentioned the car is partially in the water, and she can't get out.

[Assistant] She speaks Punjabi and is the only one in the vehicle.


[Assistant] 9-1-1, what's your emergency?

[User] Sandy Hook School. I think there's somebody shooting in here.

[Assistant] Okay. What makes you think that?

[User] Because somebody's got a gun. I saw a glimpse of somebody running down the hallway.

[Assistant] Alright, where are you in the school right now?

[User] I'm down the corridor.

[Assistant] I want you to take cover and stay on the line. What about the students in the front of the building?

[User] Everything's locked up as far as I know. I'm not in the front.

[Assistant] Did you see anything out the window?

[User] No, it's still going on. I keep hearing shooting.

[Assistant] Okay, I don't want you to go over there. I want to know what's happening with the students along the front corridor.

[User] I'm not in the front. I'm actually in another part of the school.

[Assistant] Do you see or hear anything more at this time?

[User] I keep hearing popping sounds.

[Assistant] Alright, stay with me. Who am I speaking with?

[User] Rick Storm.

[Assistant] Rick, what's your position at the school?

[User] I'm acting head custodian today.

[Assistant] Rick, are all the doors locked and are classrooms secure?

[User] Yes, all the rooms are locked.

[Assistant] Did you see anything before this started?

[User] No, but the gym teacher told me he saw a shadow past the gym.

[Assistant] Was this shadow inside or outside?

[User] Outside.

[Assistant] Are there any injuries at this time?

[User] I don't know of any injuries right now.

[Assistant] Alright, Rick, I'm going to keep you on the line. Are you still hearing shooting?

[User] It's silent now.

[Assistant] Okay, stay where you are. Help is on the way. Can you give me an update on your surroundings in a few seconds?

[User] Okay.

[Assistant] 9-1-1, what's your emergency?

[User] This is the state police. I got a victim from Sandy Hook School. She’s been shot in the foot.

[Assistant] Where is she located?

[User] Room number one, near the playground.

[Assistant] How close are you to arriving on scene?

[User] We're very close.

[Assistant] Alright, thanks. Stay safe.

[Assistant] 9-1-1, what's your emergency?

[User] Hi, my friend just texted me. She's at Sandy Hook Elementary. There’s a shooting.

[Assistant] Okay, we have officers on scene. Thank you.

[Assistant] 9-1-1, what's your emergency?

[User] This is Brosey from Newtown. Do you know what's happening?

[Assistant] Yes, we’re aware. There’s an active shooter. We have help on the way.

[User] Thanks.

[Assistant] Rick, are you still with me?

[User] Yes, I’m here.

[Assistant] Alright, what do you see now?

[User] I'm in the corridor. I'm not seeing anybody, but I hear talking.

[Assistant] Stay on the line and stay safe. Let the officers know you’re on the phone with 9-1-1.

[User] I will.

[Assistant] Alright, Rick, I'm going to keep you with me. Do you hear any more shooting?

[User] Not right now.

[Assistant] Okay. Hang tight, help is very close.

[Assistant] 9-1-1, what's your emergency?

[User] Sandy Hook School. My friend just texted me. There’s a shooter.

[Assistant] We have responders on scene now. Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] I don't know what happened.

[Assistant] What is your name?

[User] I'm down, what do I do?

[Assistant] What's wrong? Can you tell me what's going on?

[User] You know what, I just killed all these people, and you don't know why.

[Assistant] You killed who? Can you tell me more?

[User] You know what, I'm trying to get him.

[User] You stupid bitch.

[User] I'm calling you and I'm telling you.

[Assistant] You're not stupid. Can you tell me where you are?

[User] I just told you. They are here with me.

[User] I'm trying to stop this.

[User] People are police. It's over.

[User] And my way up here already.

[User] Sir, you're talking fast.

[User] Please don't let me kill myself.

[Assistant] Sir, I'm here to help. Tell me where you are.

[User] I will come out if I know the police are not there.

[User] I'm going to kill myself.

[Assistant] Please don't. We can work this out. Just tell me where you are.

[User] I'm going out there with guns.

[Assistant] Just put the gun down, and tell me what you want me to do.

[User] I'm not playing around. If they do anything, I'm going to kill myself.

[Assistant] Okay, let me know you're coming out, and I'll tell them.

[User] Just make sure they don't kill me.

[Assistant] Sir, come out slowly with your hands up.

[User] I'm going out with the gun on my chin. I won't do anything.

[Assistant] Just come out with your hands up and nothing in them. They have been notified you're coming out.

[User] I'm coming out now.

[Assistant] You do not need to take your clothes off.

[User] I just killed all these people. I'm done.

[Assistant] Sir, you're coming out now, right?

[User] Yes, I'm trying. Please don't let me kill myself.

[Assistant] Put the gun down and walk to the front door.

[User] Okay, I'm on my way.

[Assistant] Stay on the phone with me.

[User] I'm in compliance.

[Assistant] Just stay right there. They'll let you know when to move.

[User] If I see police, I'm going to kill myself. Let me know now.


[Assistant] 9-1-1, what's your emergency?

[User] Hey, how you doing? I'd like to report a double murder in Cambridge Arms.

[Assistant] Okay, do you know the address?

[User] Yeah, hold on... it's 28C. 28 Cambridge Arms.

[Assistant] Can you tell me what happened?

[User] I walked through the backyard and saw glass shattered. I went inside and saw a woman lying there lifeless. I walked in and saw another person lying on the kitchen floor, looked like they were shot in the head.

[Assistant] Are you still there?

[User] Yeah, I'm outside. I live in Cambridge Arms too. I was looking for my debit card.

[Assistant] Do you want to remain anonymous?

[User] Yeah, I would like to remain anonymous.

[Assistant] Okay, can you describe what you saw again?

[User] I lost my debit card, and while looking for it, I saw glass shattered on the porch. I walked in and saw blood everywhere. The woman was on a mattress, not moving. The man was in the kitchen, looked like he was shot in the head.

[Assistant] Are you still on the scene?

[User] Yeah, but I'm about to leave. Do you think I should stay?

[Assistant] If you want to speak with the officers, it might help. But you can remain anonymous if you prefer.

[User] Alright, I'll wait then.

[Assistant] Can you describe the victims for me?

[User] The man is a black male, about 30-33 years old. The woman is a black female, I don't know her age. They were both dead.

[Assistant] Do you know their names?

[User] No, I don't know their names, I just talked to them earlier today.

[Assistant] Okay, and you saw officers arriving?

[User] Yeah, they just passed me. Should I flag them down?

[Assistant] Yes, if you could let them know you made the call.

[User] Alright, hold on. Sir, sir, right here!

[Assistant] I'm still here.

[User] Okay, they see me. I'm going to talk to them.

[Assistant] Okay, thank you for your help. Goodbye.


[Assistant] 9-1-1, what's your emergency?

[User] Uh, the corner of Sycamore and Bradshaw.

[Assistant] Okay, what's going on?

[User] A man's on the ground, and I didn't go over and check him.

[Assistant] A male is on the ground?

[User] Yes.

[Assistant] Is he awake? Can you tell?

[User] No, it doesn't look like he's moving.

[Assistant] Okay, what's your last name?

[User] Hutzpeth.

[Assistant] And your first name?

[User] Willie.

[Assistant] So you can't tell if he's just...?

[User] No, I haven't gone over there to check him.

[Assistant] Okay, where is he at? Is he in the street?

[User] On the curb, right by the cemetery.

[Assistant] All right, we'll have an officer go out there.

[User] Thank you.

[Assistant] Thank you.

[Assistant] 9-1-1, what's your emergency?

[User] Uh, this is Mr. Hutzpeth again. No one's come by yet.

[Assistant] Okay, is he still there?

[User] Yes.

[Assistant] Has he moved?

[User] No, it doesn't look like he's breathing.

[Assistant] Hang on just a second, okay?

[User] Okay.

[Assistant] Are you right there with him?

[User] Yes.

[Assistant] Is he conscious?

[User] No.

[Assistant] Stay on the phone with me, okay?

[User] Yeah.

[Assistant] Do you see the officer in the area yet?

[User] No.

[User] This location is one block from your station.

[Assistant] Okay, can you tell if he's breathing?

[User] No, he's not breathing.

[Assistant] How old does he look?

[User] 30s.

[Assistant] Can you get close to him?

[User] Yes.

[Assistant] Okay, listen carefully. Is he laying on his back?

[User] Yes.

[Assistant] Kneel next to him and look in his mouth for food or vomit, okay?

[User] He doesn't have either.

[Assistant] Can you place your hand on his forehead and the other hand under his neck?

[User] I'm not going to.

[Assistant] I've got an ambulance coming to you. Do you want to try and do CPR?

[User] No. The officer's here. It's ridiculous, it took 10 minutes for someone to get here from a block away.

[Assistant] Hang on just a second, okay? Is the officer there?

[User] Yes.

[Assistant] Talk to him. I've got the medics en route to you.

[Assistant] Derek Shary 16. Both are concerned?

[User] 16.

[Assistant] I'm out with eight. Go ahead.

[User] Somebody, Sycamore and Bradshaw.

[Assistant] All right.


[Assistant] 9-1-1, what's your emergency?

[User] There's been a gunshot at the Cobb Theater, Movie Theater at Cobb and Wesley Chapel.

[Assistant] Okay, can you tell me more about what's happening?

[User] There was a gunshot. Someone has been shot. It looks like it might have been a pistol.

[Assistant] How old is the person who was shot?

[User] I don't know, maybe late 20s.

[Assistant] Is the person male or female?

[User] Male.

[Assistant] Do you know who shot him?

[User] It looks like an older gentleman in the movie theater.

[Assistant] Is the suspect still in the theater?

[User] Yes, he is.

[Assistant] Alright, stay on the line while I connect you to the sheriff's office.

[User] Okay.

[User] Someone is doing chest compressions trying to find a pulse.

[Assistant] Are you with the patient right now?

[User] Yes, we are trying to help him breathe.

[Assistant] Can you check the patient's pulse?

[User] Okay, we are trying.

[Assistant] Where inside the movie theater are you located?

[User] Theater 10.

[Assistant] Okay, help is on the way. There should be someone waiting at the back entrance.

[User] Okay, we will open the door for the ambulance.

[Assistant] Can you tell me where the shooter is sitting?

[User] He is right behind me.

[Assistant] Is the shooter still holding the gun?

[User] Yes.

[Assistant] Can you give me a description of the shooter? Age, clothing?

[User] He looks like he is in his 50s, wearing a light blue shirt.

[Assistant] Is the shooter sitting or standing?

[User] Sitting.

[Assistant] Is he alone?

[User] No, there is someone with him.

[User] I'm a nurse. The pulse is weak. We need the ambulance quickly.

[Assistant] Help is on the way. Stay on the line.

[Assistant] When the deputies arrive, point out the shooter discreetly. Can you do that?

[User] Yes, I can.

[Assistant] Good. Notify me when the deputies are inside.

[User] The pulse is very weak. Please hurry.

[Assistant] Stay on the line. Help is coming.

[User] I can't feel the pulse anymore.

[Assistant] Keep trying. The paramedics will be there any moment.

[User] The deputies are here.

[Assistant] Okay. I'll let you go now. Good job staying calm.

[User] Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] I'm sorry for calling 911, but I didn't know what number to call. There's a guy at the exit from the beach, near the MacArthur Causeway, completely naked and throwing his clothes all over the highway.

[Assistant] He's on the expressway?

[User] Yes, he's on the street on the expressway, holding onto one of the light poles and acting like Tarzan.

[Assistant] And where is this exactly?

[User] When you're coming from the beach, near the MacArthur Causeway where the cruise ships are, it's the exit for the Miami Herald, the Biscayne Boulevard exit.

[Assistant] So it's heading east from the beach?

[User] No, sorry, it's heading west.

[User] I'm really sorry for calling 911.

[Assistant] Okay, let me make sure I have this right. It's not an emergency, but there's a tall African-American man completely naked on one of the light poles acting like Tarzan, and all his clothes are on the highway?

[User] Yes, coming off the beach from South Beach, on MacArthur Causeway heading west, at the exit of Biscayne. Completely naked man acting like Tarzan.

[Assistant] Thank you. You've reached the Florida Highway Patrol, Miami Regional Communications. Can you describe the situation again?

[User] Yes, good afternoon. I was coming off the beach on the MacArthur Causeway, near where the cruise ships are. There's an African-American man on the exit of Biscayne, completely naked, acting like Tarzan on one of the light poles.

[Assistant] Okay, hold on. You said this is at 395 and Biscayne, correct?

[User] Yes, on 395, westbound.

[Assistant] Which bridge is this?

[User] Over the bridge, right off Biscayne.

[User] There's a guy standing naked as a jaybird.

[Assistant] Which bridge is this again?

[User] Never mind, my brother is taking care of it.

[Assistant] Okay, are you reporting this?

[User] There's a naked man on the MacArthur Causeway at the Biscayne Boulevard exit. He is beating another man to a pulp. The man is bleeding badly.

[Assistant] Someone’s beating another man? You said you're a bus driver and you saw this happening?

[User] Yes, I'm a bus driver. He is beating another man at the end of the causeway, heading towards Miami. He might kill that man.

[Assistant] Okay, thank you.

[User] Near 13th Street and North Bayshore Drive on the sidewalk, there are two homeless men fighting, taking up the whole lane.

[Assistant] 13th Street and North Bayshore Drive?

[User] Yeah, just up the causeway in the pedestrian area.

[Assistant] Would you like to leave a call-back number, Sir?

[User] No, I'm leaving the area. They almost knocked over an old lady who was biking by.

[Assistant] Can you describe these individuals? Black or white?

[User] Darker skin color, maybe black or Hispanic.

[Assistant] And they were in the street?

[User] In the bike path or pedestrian walkway, crossing the MacArthur Causeway. Clearly visible from Northeast 13th Street and North Bayshore Drive.

[User] Thank you, I don't believe they noticed me.

[Assistant] Okay, Sir, thank you.


[Assistant] 9-1-1, what's your emergency?

[User] There's a woman on my porch, she says she's been shot.

[Assistant] Ma'am, we're getting somebody on the way. What is your address?

[User] Seven McCurry Street.

[Assistant] Can the woman tell us what happened?

[User] Her name is Terry Andrews. She says her whole family was shot.

[Assistant] Terry, what is your last name?

[User] Hendricks.

[Assistant] Hendricks. Okay, what is the address where this happened?

[User] 1A4 Law Street.

[Assistant] How many people are at that house, ma'am?

[User] Three people. My whole family.

[Assistant] Did they all get shot?

[User] Yes, my brother and Renee Anderson.

[Assistant] Who did this?

[User] Jerry Williams. He's the one who shot us.

[Assistant] Are you shot too?

[User] Yes, I was shot in my left arm.

[Assistant] And you said there are three people at the residence who were shot?

[User] Yes, three people.

[Assistant] Where is Jerry Williams now?

[User] He left in my sister's truck.

[Assistant] Do you know which way he went?

[User] I don't know.

[Assistant] How long ago did this happen?

[User] About five minutes ago.

[Assistant] What kind of gun did he have?

[User] He had a handgun.

[Assistant] Why did he do this?

[User] I don't know. He was arguing with my brother.

[Assistant] Do you know how many shots were fired?

[User] I don't know.

[Assistant] Do you know where the other victims were shot on their bodies?

[User] I think my brother got shot in the chest and Renee in the leg.

[Assistant] Okay. We're getting someone to you as fast as we can. Can you describe the truck?

[User] It's a white full-size truck, probably a Silverado.

[Assistant] Is he alone?

[User] No, there's a female with him.

[Assistant] Do you know her name?

[User] No.

[Assistant] Did she have a weapon?

[User] No.

[Assistant] What were they arguing about?

[User] I don't know.

[Assistant] Do you know where Jerry Williams lives?

[User] No.

[Assistant] How old is he?

[User] About 35.

[Assistant] Is he a white male?

[User] Yes.

[Assistant] Do you know what he was wearing?

[User] I'm not sure.

[Assistant] What is your sister's name?

[User] She's the one with him in the truck.

[Assistant] Is the truck registered to her?

[User] I think so.

[Assistant] Ma'am, stay on the line with me until officers get there.

[User] My leg, my arm, and my hands are hurting.

[Assistant] They're coming as fast as they can. Stay with me, okay?

[User] Okay.

[Assistant] You said 1A4 Law Street is a house?

[User] Yes, it's a white house.

[Assistant] Where are the other victims in the house?

[User] In the living room.

[Assistant] Stay on the phone until officers arrive, okay?

[User] I will.

[Assistant] Officers should be arriving shortly.

[User] Okay, thank you.


[Assistant] 9-1-1, what's your emergency?

[User] My girlfriend was raped and I think she's dead.

[User] I need someone here now.

[Assistant] Okay. Is she breathing?

[User] No, she isn't. There's vomit. She's been beaten.

[User] There's something tied around her neck. I just cut it off. She's dead.

[User] I've been doing CPR for the past 20 minutes. She ain't coming back.

[Assistant] What's your address?

[User] Yes, it's called Cambridge Square. The complex.

[User] Someone said they already called an ambulance, but I'm just making sure.

[Assistant] Who called the ambulance?

[User] My neighbors.

[Assistant] Okay, we don't have a call on it. You said you've been doing CPR?

[User] Yeah. Get someone down here right now before I kill them.

[Assistant] They're on their way, okay?

[User] Because I think my neighbor did it.

[Assistant] I've got another dispatcher dispatching them at this time. Do you want to continue to try to do CPR?

[User] Yes.

[User] Tell me what I need to do.

[Assistant] Are you there?

[User] Yes.

[Assistant] Okay, you're going to take your hands and place them in the center of her chest, right between the nipples.

[User] All right.

[Assistant] Push down hard and fast, about two inches in depth, and do it about 100 times a minute.

[User] Say that again.

[Assistant] You're going to do about 100 compressions per minute, very quickly paced.

[User] Do it 100 times on her chest? That's what you're saying?

[Assistant] Yes, keep doing that. Do 30 compressions, then give her two breaths.

[User] One, two, three... okay, 30. Now tilt her head back and give her two breaths?

[Assistant] Yes, and then continue with 30 more compressions.

[User] It doesn't seem like air's coming out, but I'll keep doing it.

[Assistant] Keep doing it. 30 more compressions, and then two more breaths.

[User] 30 more compressions. Two more breaths. Okay.

[User] She sounds like she's choking with vomit. I can tell she's vomited.

[User] There's bruises all around her neck. She doesn't have a pulse.

[Assistant] Okay, keep doing compressions.

[User] Please, God. I'll get to 30. Two more breaths again.

[Assistant] 9-1-1, I think we got disconnected.

[User] Sorry.

[Assistant] That's okay. Are you still doing the compressions?

[User] Yes. My girlfriend's been raped. She's dead.

[Assistant] Sir, are you still doing CPR?

[User] Yes, I'm doing CPR.

[Assistant] Who's there with you?

[User] My neighbor.

[User] Come on, baby.

[Assistant] You're doing just fine, okay?

[Assistant] Give her the two breaths.

[User] Okay, take the phone and talk to this lady.

[User] Hello?

[Assistant] Hello. Do you know how old she is?

[User] She's 17, I think.

[Assistant] Okay, keep going, don't stop. Help is on the way.

[User] Yeah, he's doing it. He's trying to bring her back.

[Assistant] He found her like this?

[User] Yes.

[Assistant] Okay. Is he following the instructions I gave?

[User] Yeah, he's doing just what you said.

[Assistant] Is the door unlocked so the crews can come inside?

[User] Yes, they're on their way up now.

[Assistant] Okay, they should be there any moment.

[User] Yes, they're here.

[Assistant] I'm still here.

[User] The ambulance is here. They're inside the apartment.

[Assistant] Okay, stay on the line until they take over.

[User] I can't believe it. My girlfriend is dead.

[Assistant] Are you still on the phone?

[User] Yes, I am.

[Assistant] Are you still there?

[User] Yes, we're still here.


[Assistant] 9-1-1, what's your emergency?

[User] Matt?

[Assistant] 9-1-1.

[User] Oh, I'm sorry. I've got the wrong number.

[Assistant] Hello?

[User] Hello?

[Assistant] Yes, this is 9-1-1.

[User] I just got through telling you, man. I'm sorry. I've got the wrong number.

[Assistant] Okay. I understand that. I have to ask you a couple of questions.

[User] Yes, okay.

[Assistant] Your address?

[User] My address? 434 Hilltop Drive.

[Assistant] And your phone number?

[User] 475-5730.

[Assistant] And your name?

[User] Bob Beaver.

[Assistant] Anything else?

[User] You don't need my age or anything else? Damn, you ask too many questions for me to have made a mistake. Thank you.

[Assistant] Thank you.

[User] You to hell.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, I've shot somebody on 10th Street, I'm in front of the court.

[Assistant] Okay, you did?

[User] Yes, he ran up on my car.

[User] He opened up my door and he attacked me.

[Assistant] Ma'am, ma'am, calm down.

[Assistant] Here's what I need you to do.

[User] He tried to hit me.

[Assistant] Ma'am, I understand. Ma'am, are you still at Thornton?

[User] Yes, I am. I'm blocking traffic.

[Assistant] Okay, what kind of car are you in?

[User] I'm in a black Suzuki.

[Assistant] Okay, here's what I need you to do. You need to put the gun down on the passenger side of your car.

[User] It is. I'm out of the car.

[Assistant] Okay, keep your hands on either the hood or the roof of the car where they can see them and just stay like that until the police get there so that there's no mishaps, okay?

[User] I put it under my seat.

[Assistant] Okay, just stay on the phone with me until they get there.

[User] I'm fine.

[Assistant] Okay.

[Assistant] Alright. Don't hang up.

[Assistant] What's your name?

[User] Yolanda Parris.

[User] I'm getting the information. I'm on 911 with the...

[User] I'm away from the car.

[User] She put the weapon back.

[Assistant] Okay, just, Yolanda, what's your date of birth?

[User] 10/26/68.

[Assistant] What is it?

[User] 10/26/68.

[User] Let me put you on hold.

[Assistant] Who is that?

[Assistant] Ma'am, calm down.

[User] It's a fire department man I'm trying to talk to.

[User] The weapon is under the seat.

[Assistant] Okay.


[Assistant] 9-1-1, what's your emergency?

[User] Hello, is this a place?

[Assistant] This is 911.

[User] 911?

[Assistant] Yes, what is your emergency?

[User] My dad has been physically and emotionally abusing me.

[Assistant] What is your address?

[User] He said I was acting perfect to my psychiatrist.

[Assistant] What address are you at?

[User] Well, listen, at my psychiatrist, he, last month gave me a fever of 104 from stress, throwing up in a fever, and the psychiatrist said I could have died, and he laughed, and I just killed him.

[User] And he's dead right now, because I can't take the physical abuse.

[User] 2645 Hamlin, 2645 Hamlin.

[Assistant] 2645 Hamlin?

[User] Yes, I'm being physically and mentally abused.

[User] They know me in Arlington Heights. I can't take the physical and mental abuse. I'm being totally abused.

[Assistant] Where is your dad right now?

[User] He's dead. He's lying on the ground.

[Assistant] Are you at 2645 Hamlin right now?

[User] Hold on one second.

[Assistant] Hello, Displains. This is Northwest Central. Do you have a 2645 Hamlin in your town?

[User] Pardon? 4645 Hamlin?

[User] My dad has been mentally abusive. He could have killed me with 105 fever from stress.

[Assistant] All right, sir.

[User] And he abuses me every day, and I can't take it anymore, and I took a knife to him, and I killed him.

[Assistant] Sir, where are you?

[User] I'm in my house. I killed him because he was abusing me, and my psychiatrist said he could have killed me.

[User] My mom told my dad that the psychiatrist said he could have killed me, and he said he didn't care if I died or not.

[Assistant] We are starting to trace the call now, sir.

[User] Yes, yes. 2645 Hamlin. I mean Stratford, Stratford.

[Assistant] In what city?

[User] Arlington Heights.

[Assistant] All right, thank you. We have dispatched the police. Stay on the line.

[Assistant] Sir?

[Assistant] Your call has been forwarded to an automatic voice message system.


[Assistant] 9-1-1, what's your emergency?

[User] Hi, this is Terry.

[Assistant] What is the address of the emergency?

[User] I live in Mount Prospect, but I need to have somebody go to my brother-in-law's house.

[Assistant] Okay, what is his address, Terry?

[User] Hang on a second. My brother-in-law's girlfriend just ran away from the house. I don't have the address memorized, but I have it here. Hang on a second. What is it, Nancy? 531. 531 Wilshire.

[Assistant] Okay, 531 Wilshire. In what town is that?

[User] That's in Arlington Heights.

[Assistant] Okay, hang on just a second, please.

[User] I will.

[Assistant] Okay, and the address, we're sure it's 531 Wilshire?

[User] Yes.

[Assistant] I don't show that as a valid Arlington Heights address.

[User] Okay, hang on. I'm just flipping through my address book right now.

[Assistant] That's okay.

[User] Nancy, stay there. Don't go in the house. Okay, it's 1031. I'm sorry. It's 1031 North Wiltshire Lane in Arlington Heights. And he's leaving right now.

[Assistant] Okay, ma'am, hang on just a moment, please. I just want to make sure, is it 1031 North Wiltshire Lane in Arlington Heights?

[User] Yes.

[Assistant] Okay, and Terry, what's going on out there?

[User] Well, my brother-in-law's girlfriend received a call from work that my brother-in-law hasn't shown up. She went in there. My nephew, who's had drug issues, wouldn't let her in at first, but she went in there, and she said that my brother-in-law is dead.

[Assistant] Okay, how old is he?

[User] He's 18 years old, I think, or 19.

[Assistant] Okay, is he awake?

[User] She said that he's pulling out of the house right now.

[Assistant] Okay, so did he get up and leave, or what are you saying? He's dead?

[User] No, no, my nephew is in the house and we think he's the one that did it.

[Assistant] Okay, so there's someone down in the house and a second male left the house? Do you think he killed him?

[User] Yes, yes, please.

[Assistant] Okay, hang on just a second. I'm getting help on the way. Hang on just a second. Stay on the phone with me, Terry. I'll be right back with you.

[Assistant] Terry?

[User] Yeah.

[Assistant] Terry, we have the police and paramedics on the way right now. So who is the person that fled the house?

[User] That's my nephew, Matthew. He is a drug addict.

[Assistant] Okay. Does the lady that's there right now, can she tell us if this person is awake or if he's breathing?

[User] You mean my brother-in-law.

[Assistant] Okay, it's your brother-in-law at the house? Okay, there were two people in the house. One is your brother-in-law who has been missing from work, and the other one is your nephew, Matthew, who has drug issues. And the person who is on the phone with you right now is your brother-in-law's girlfriend?

[User] Yes, that's correct.

[Assistant] Okay, so the girlfriend found him in the house and the nephew took off then. Is that right?

[User] I am with 911, Nancy. They are on the way. Okay, ma'am, the nephew took off. Is that right?

[User] Hang on, Nancy. What is it? Hello?

[Assistant] Ma'am, please talk to me. Hang on just a second.

[User] Yep, they're coming, ma'am.

[Assistant] Can they tell you at all why they think he's dead? Is there an outward sign of any trauma or what's going on?

[User] She's on speakerphone. I don't know if you can hear it.

[Assistant] No, I can't hear it, ma'am. Can you relay the information?

[User] Nancy, can you say how you found George, please? Did you hear that, ma'am?

[Assistant] No, I didn't, ma'am. What did she say?

[User] He's in the basement tied to a chair.

[Assistant] Okay. So he was found tied to a chair in the basement?

[User] Yes.

[Assistant] Okay. Are there any weapons? Do you see any weapons or anything?

[User] Nancy, do you see any weapons? She's hysterical, ma'am. I can't really talk to her.

[Assistant] Okay. Try to get that for us if you can. Can you tell how he might have been traumatized?

[User] Nancy, can you tell how he was traumatized? She's saying he's been beheaded. Do you want to talk to her directly because I could give you her phone number?

[Assistant] Oh, there's somebody there now, she says.

[User] She just hung up. Do you still want me to stay?

[Assistant] Now, ma'am, what did you say? You said he was beheaded?

[User] Yes, but there's a cop there now. I guess you might need to just talk to the cops.

[Assistant] Okay, so the officer is on the scene. Hang on just a second, ma'am.

[Assistant] Okay, so you said he was beheaded and then the officer arrived and she disconnected, is that right?

[User] Right.

[Assistant] Okay, what is the phone number you have for her?

[User] [provides phone number]

[Assistant] Okay, what is her name?

[User] Nancy Zimmerman.

[Assistant] Okay, we do have officers on scene right now, Terry. I'm going to go ahead and let you go, okay?

[User] Okay, that's fine.

[Assistant] Thanks, Terry. Bye-bye.


[Assistant] 9-1-1, what's your emergency?

[User] My friend was just hit by a train.

[Assistant] Where at?

[User] Um, I'm not sure. I can see lights, and it looks like an accident. I'm trying to run down there. I think he's dead.

[Assistant] It looks like you're on Iowa Avenue in Lexington Township. Stay on the line.

[User] Oh, my gosh.

[Assistant] Fire Department, where's your emergency?

[User] I'm not sure. The lady said I'm on Iowa Avenue. My friend just got hit by a train.

[Assistant] Your friend?

[User] Yeah, we were walking over the track, he got hit.

[Assistant] Where are you?

[User] I'm by the Greenbauer, near the train tracks, like 800 yards away from the Greenbauer train tracks crossing. I can see lights right now, like 30,000 yards away.

[Assistant] Okay, give me your name.

[User] My name's Connor Tice.

[Assistant] Connor Tice?

[User] Yeah. Please, you guys hurry, he's dying.

[Assistant] Okay, we are, but I need you to stay on the phone. I'm going to put you on hold and get them on their way, okay? Stay on the line.

[User] All right, you got to hurry, please.

[Assistant] Stay on the line, hold on.

[User] Oh my God, come on. Oh, my God. No. Oh, my God. No.

[Assistant] Fire Department, where's your emergency?

[User] I'm not sure. The lady just left me. My friend just got hit by a train.

[Assistant] Your friend?

[User] Yeah, we were walking and a train got hit.

[Assistant] Where are you?

[User] I'm by Greenbauer, by the train tracks, like 800 yards away from the Greenbauer train tracks, like crossing. I can see lights right now, like 30,000 yards away.

[Assistant] Okay, give me your name.

[User] My name's Connor Tice.

[Assistant] Connor Tice?

[User] Yeah. Please, you guys hurry, he's dying.

[Assistant] Okay, we are, but I need you to stay on the phone. I'm going to put you on hold and get them on their way, okay? Stay on the line.

[User] You got to hurry, please.

[Assistant] Stay on the line, hold on.

[User] Oh my God.

[Assistant] Okay, sir, are you still there? We're on the way. I have two people on the way, okay?

[User] Hurry up, please.

[Assistant] We are on the way. We'll be there any minute. Can you give me any update on whether or not he's still breathing?

[User] Um, if you tell me how.

[Assistant] Is he conscious at all?

[User] No, his tongue was sticking out. I think he's dead.

[Assistant] Okay. Well, stay calm with me and we'll find out when we get there, okay? Did the train stop?

[User] Yeah, the train stopped.

[Assistant] The train did stop? Okay.

[User] Yeah.

[Assistant] How do you spell your name, Connor?

[User] C-O-N-N-E-R T-I-C-E.

[Assistant] How old is your friend?

[User] He's 15. His name is Cody Thayer.

[Assistant] He's 15?

[User] Yeah.

[Assistant] Okay. How old are you?

[User] I'm 14.

[Assistant] Okay. Let me know when you hear sirens or anything, okay, if you could do that for me?

[User] I can see police lights from here, but they thought that it was some kind of construction.

[Assistant] Okay. Well, they should be there any minute. If you can, I need you to stay on the line with me, okay?

[User] Yeah.

[Assistant] Is there anybody from the train? Did they get out or anything yet?

[User] I don't know, I'm on the road.

[Assistant] Okay.

[Assistant] Yeah, if you see someone coming, whether it be police or fire, you need to flag them down, okay?

[User] I could run to these people real quick.

[Assistant] What people? The police officers?

[Assistant] Connor, are you there? Hello?


[Assistant] 9-1-1, what's your emergency?

[User] We have a kidnapping.

[Assistant] All right, please. Explain to me what's going on, okay?

[User] There's a note left and our daughter's gone.

[Assistant] A note was left and your daughter is gone?

[User] Yes, she's six years old. She's gone.

[Assistant] How long ago was this?

[User] I don't know. I just found the note.

[Assistant] Does it say who took her?

[User] There's a ransom note here. It says S-B-T-C. Victory.

[Assistant] Okay, what's your name?

[User] Patsy Ramsey. I'm the mother. Oh my God.

[Assistant] I'm sending an officer over, okay? Do you know how long she's been gone?

[User] No, I don't. Please, we just got up and she's not here. Oh my God, please.

[Assistant] Okay, try to stay calm. Help is on the way.

[User] Please, hurry, hurry, hurry.


[Assistant] 9-1-1, what's your emergency?

[User] Hi, yeah.

[Assistant] What happened?

[User] I think my roommate just got shot.

[Assistant] I can hardly hear you. Can you give me your address?

[User] Our address is 112 South Lily. My roommate just got shot.

[Assistant] Can you tell me exactly what happened?

[User] We were in the house cooking and we heard shots. My roommate is outside, covered in blood.

[Assistant] Can you confirm the address for me again?

[User] 112 South Lily.

[Assistant] What's the phone number you're calling me from?

[User] [gives phone number]

[Assistant] Are you with your roommate now?

[User] No, we thought she left the house. I don't know what to do.

[Assistant] Where is she?

[User] She's out on the back porch.

[Assistant] How old is she?

[User] 22.

[User] There were a lot of shots, so I think someone should hurry.

[Assistant] Okay, I've dispatched medical and officers to 112 South Lily.

[Assistant] Was she awake?

[User] I don't know. My other roommate ran out. Should we go back?

[Assistant] Did you see anyone?

[User] No, she was alone outside.

[Assistant] Where was she shot?

[User] All in her torso, I think.

[Assistant] Do you know where the shots came from?

[User] We were inside, they came from outside, but I don't know where.

[Assistant] Do you have any idea why someone would shoot her?

[User] She had some things going on involving someone.

[Assistant] Can you tell me who that someone was?

[User] Ernesto Bustamante.

[Assistant] Where are you right now?

[User] I'm driving down Surge Street, just driving in circles.

[Assistant] Do you know where Ernesto lives?

[User] Last I knew, he was staying in the grove, I think.

[Assistant] You said she's 22. Do you know her full name?

[User] Katie Benoit.

[Assistant] How do you spell her last name?

[User] B-E-N-O-I-T.

[Assistant] Did you hear anything else or how many gunshots?

[User] At least five, maybe seven.

[Assistant] Okay, I'm going to let you go. We have officers on the way. Stay safe and don't return to the house right now.

[User] Okay, thank you.

[Assistant] What kind of vehicle are you in?

[User] A white Malibu.

[User] Our oven is on, if someone could turn it off, that would be great.

[Assistant] We'll let them know, alright?

[User] Thank you so much. Bye.


[Assistant] 9-1-1, what's your emergency?

[User] I'm at Wetdale Place.

[Assistant] Can you repeat that address?

[User] W-E-T-D-A-L-E Place.

[Assistant] Is this a house or an apartment?

[User] House.

[Assistant] What's your name?

[User] It's [Name].

[Assistant] What's the phone number you're calling from?

[User] I'm calling you from my cell, which is [Number].

[Assistant] Tell me exactly what happened.

[User] Something is going on. There's a man screaming for about 30 minutes on the front porch. He goes in and screams that he's God. I mean, it's like delusional stuff.

[Assistant] Do you know the house number?

[User] No, I don't.

[User] He stood on the porch and started a monologue. This is not typical at all. This is not a kid; this is a grown man.

[Assistant] Do you think he might be under the influence of alcohol or drugs?

[User] I don't think so. I don't know, I could be wrong. It's just scary because he comes out and screams. At one point, I thought he was talking to someone, but he dropped his pants out there, screaming that he's God, and then slams the door.

[Assistant] How long has this been going on?

[User] This has been going on for about half an hour. He goes back out on the porch, and it's a little scary.

[Assistant] Do you know if he uses alcohol or drugs?

[User] I have no idea.

[Assistant] How old is he?

[User] I don't know. Late 30s or 40s, maybe.

[Assistant] Is he white, Black, Hispanic?

[User] He's white.

[Assistant] What's he wearing?

[User] Last time I saw him, he was in a t-shirt and nothing else.

[Assistant] So he was only wearing a t-shirt?

[User] Well, he had something. I haven't actually walked out there. I'm afraid to walk out there. He was in a t-shirt and then he pulled down his pants while screaming, 'I am God.' It's like he's flipped out.

[Assistant] Do you want the police to come by and speak with you after they investigate?

[User] I don't see a reason for that.

[Assistant] Okay, that's fine. The police will be out there as quickly as possible.

[User] I have heard this guy say in the past that he has a gun. Not in a threatening way, but he has mentioned it.

[Assistant] Okay.

[User] We had a neighborhood disturbance once, and he made an offhand comment about having a gun. I'm a bit worried now.

[Assistant] How long ago did he mention the gun?

[User] A few months ago. It was just an offhand comment.

[Assistant] I understand. The police will be out there as quickly as possible. Stay safe inside your home.

[User] Alright, I will. Thank you.

[Assistant] Have a good night.

[User] You too.


[Assistant] 9-1-1, what's your emergency?

[User] Hi, ma'am. There's a man lying on the highway. I think he has blood on his arm.

[Assistant] Is he conscious?

[User] I don't know. He's lying face down. I'm kind of afraid to approach him.

[Assistant] Tell me exactly where you're at.

[User] It's right before the 2.15 exit.

[Assistant] Alright, is anyone else with him?

[User] No, I'm approaching him now. I'm scared to touch him though.

[Assistant] Try not to move him. Can you see if he is breathing?

[User] I can't tell, it's dark. He doesn't seem to be breathing.

[Assistant] Alright, hold on for just a moment while I connect you.

[User] It looks like he might be breathing, or it could be the wind.

[Assistant] Do you know how to perform CPR?

[User] Yes, but I'm not sure if I should.

[Assistant] If he's breathing, just monitor him until help arrives.

[User] Okay, thank you. I think there's a police car approaching.

[Assistant] Alright, stay with him and wait for the officers.

[User] Okay, thank you.


[Assistant] 9-1-1, what's your emergency?

[User] I need police.

[Assistant] What's your emergency?

[User] I know there's an Amber Alert on TV for this little boy.

[Assistant] Okay.

[User] And there is a young man that looks just like the guy they said took the little boy.

[Assistant] Where? Where are you?

[User] He's right here on Eddie Road, right near the underpass.

[Assistant] Eddie and where?

[User] What is this street? I'm at Eddie Road and 131.

[Assistant] Eddie Road and 131?

[User] Yes, Eddie Road.

[Assistant] What does he have on?

[User] He has on a black leather coat. He has a small child with him.

[Assistant] Okay, do not lose visual on this man.

[User] I'm trying to go back. He's standing right here.

[Assistant] Stay on the line.

[User] I really am not sure what to do.

[Assistant] Just keep an eye on him.

[User] He's under the bridge where I said he was.

[Assistant] Okay. Turn back around if you can.

[User] I got him right here.

[Assistant] Can you describe him?

[User] I can't tell. I didn't get a good look.

[Assistant] Does he have on a black leather coat?

[User] Yes. He's approximately five foot six.

[Assistant] Does the child have on a bubble coat?

[User] Yes.

[Assistant] Does the child have on khaki pants?

[User] Yes.

[Assistant] And you are at Eddie and 133rd?

[User] Yes.

[Assistant] Do not leave the area, please.

[User] He's going towards 131st.

[Assistant] Is he running or walking?

[User] He's not running. He's heading up the road.

[Assistant] Be advised the male is now going towards 131st.

[User] He's going up the hill right here at the overpass.

[Assistant] Do you think he noticed you?

[User] Yes. He's not hiding anymore.

[Assistant] What type of vehicle are you in, ma'am?

[User] I'm in a blue Chevy Cobalt.

[Assistant] Exactly where are you now?

[User] I'm sitting in the middle of the street and people are blowing their horns at me.

[Assistant] Okay. Stay safe.

[User] He's right there! Do you see him?

[Assistant] Ma'am?

[User] I'm going to follow him.

[Assistant] What's your name, sweetie?

[User] Jacqueline Harris.

[Assistant] Jacqueline? What's your last name?

[User] Harris.

[Assistant] What's your phone number, Ms. Harris?

[User] Mm-hmm.

[Assistant] Thank you so much, Ms. Harris.

[User] No problem.


[Assistant] 9-1-1, what's your emergency?

[User] My wife is in the bathroom. She's bleeding all over the place. She thinks she's having a baby.

[Assistant] Is she having the baby right now?

[User] I think so. I think she's in labor.

[Assistant] Okay, what's your address, sir?

[User] Oh my God, I'm looking at a baby.

[Assistant] Okay, listen, I need your address.

[User] I have a baby. Oh my God.

[Assistant] Okay, hold on. You didn't know she was pregnant?

[User] No, I had no idea my wife was pregnant.

[Assistant] What's the phone number you're at?

[User] That's my cell phone number.

[User] Oh my God. My wife is holding a baby.

[Assistant] How old is she?

[User] 27 years old. She's had three children, two of mine, one before me.

[Assistant] Okay, I'm going to tell you what to do. You need to get out of the bathroom.

[User] She's fine. Oh my God, I'm looking at a baby.

[Assistant] Okay, calm down. Is the baby crying or breathing?

[User] Yeah, she's crying.

[Assistant] We need to get a cloth and you need to wipe off the baby's mouth and nose, okay?

[User] Hold on, Carrie. What's, ma'am? Sorry, I didn't hear you, ma'am.

[Assistant] You need to dry the baby off with a dry towel.

[User] Okay, I've got towels.

[Assistant] Don't pull the cord out. Leave it loose.

[User] Okay, put the baby in a towel.

[Assistant] Put the baby in the mother's arms or on her belly.

[User] Okay, it's fine.

[Assistant] Wrap a towel around the baby to keep it warm.

[User] Okay, oh my God. The placenta is out.

[Assistant] Okay, don't push. We're going to work on tying the cord off. Get a piece of string or a shoelace.

[User] Find a piece of string or a shoelace. I don't care what shoe.

[User] Oh my God, how could she pretend she wasn't pregnant?

[Assistant] Try to get her to lay back, we want her to lay down.

[User] Carrie, just get as comfortable as possible. Now one goes on the way.

[Assistant] Tie the cord off about 6 inches from the baby.

[User] Okay, she said tie the cord off about 6 inches from the baby's belly.

[Assistant] How tight? Pretty tight, but don't cut it.

[User] Yep, that's good.

[Assistant] You said the placenta came out already?

[User] Yep, there's nothing connected to my wife.

[Assistant] I want you to get another towel and wrap the placenta in it.

[User] Carrie, wrap the placenta in a towel.

[Assistant] Put the baby on mom's belly. How's mom doing?

[User] She's sore but calm.

[Assistant] Okay, get a blanket to wrap around mom.

[User] Oh my God, is the front light on?

[Assistant] Is she bleeding profusely?

[User] Honey, are you bleeding real bad?

[User] No, she's not.

[Assistant] Okay, it looks normal from the other births.

[User] Yes, it's not like going all over, just a bit.

[Assistant] How's the baby's color?

[User] He's fine. He looks just like me.

[Assistant] Okay, she's not bleeding real bad?

[User] No.

[Assistant] How's the baby looking?

[User] He's perfectly fine. I'm looking right at him.

[Assistant] Okay, just relax. Let her know they are on the way.

[User] They're on the way, honey.

[Assistant] She did a wonderful job.

[User] She did a great job for not knowing she was pregnant.

[Assistant] Can I talk to her?

[User] Here, talk to him for a second.

[User] Hi.

[Assistant] What's your name?

[User] Tyler Whitney.

[Assistant] So now you're a big brother?

[User] Yep, I have one brother. Now I have two and two sisters.

[Assistant] Cool. What's dad's name?

[User] Dan and Ryan.

[Assistant] Is Ryan the one there tonight?

[User] Yes.

[Assistant] What's mom's name?

[User] Carrie.

[Assistant] How exciting to have a new baby!

[User] Really exciting.

[Assistant] How old are you?

[User] I'm 10.

[Assistant] How's mom doing?

[User] She's laying on the floor with the baby.

[Assistant] Okay, can you give the phone back to mom?

[User] Okay.

[User] Hello.

[Assistant] Hi. So what's going on with the baby? Is he dirty?

[User] Yes, he has meconium on his head.

[Assistant] That's normal. Babies are usually cleaned up by the hospital.

[User] Okay.

[Assistant] Is the baby breathing?

[User] Yes, he's blowing bubbles. What a surprise.

[Assistant] How are you feeling?

[User] A little sore, but pretty good.

[Assistant] Your son Tyler is very excited about the new baby.

[User] Oh, they just said they're here.

[Assistant] Congratulations!

[User] Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] Hi, there's gunshots. We're all on the floor.

[Assistant] They've been gunshots? We're all on the floor.

[User] We're over on Arlington University right next to Walgreens. We're on 5551, Arlington Road.

[Assistant] Has anybody been shot?

[User] I don't know. We're all inside. We all came inside.

[Assistant] Do you hear anyone screaming out like they've been shot? Or did you see the vehicle that did the shooting?

[User] There are people screaming outside. A lot of people screaming outside.

[Assistant] Did you see them actually shoot the weapon or you just heard the shot?

[User] We all heard the shots and all came right inside. Everyone I hear that's in the building is not hurt. No one's hurt.

[Assistant] Is this in a building, like apartments or a residence?

[User] We're in a building across from Walgreens. Called Midnight Expresso.

[Assistant] The cops are already here.

[User] Okay, thank you.

[Assistant] You're welcome. Bye-bye.

[User] There are gunshots going off on Arlington Road and University Boulevard. I don't know if anyone's been shot.

[Assistant] How many shots did you hear?

[User] About five, six, seven.

[Assistant] Did you hear any cars speeding off?

[User] No.

[Assistant] Okay, sir, what's your last name?

[User] Christopher Lemlin, L-E-M-E-L-I-N.

[Assistant] I'll get an officer out there and let them know.

[User] Okay, they might want to send an ambulance.

[Assistant] Okay, they're on their way.

[Assistant] Jacksonville 911, what's your emergency?

[User] I'm calling to report gunshots.

[Assistant] Did you see anybody get shot, ma'am?

[User] No, but I hear people outside screaming now.

[Assistant] Where at? Is this at a house, apartment, or mobile home?

[User] Mine is a house.

[Assistant] How many shots did you hear?

[User] Maybe five, but I didn't see who shot the individual. I was almost asleep.

[Assistant] We've gotten other calls that someone was shot. What is your last name, ma'am?

[User] Johnson.

[Assistant] Okay, ma'am, we have officers on the way. Thank you.

[User] Thanks.

[Assistant] Bye-bye.

[Assistant] 9-1-1, what's your emergency?

[User] I'm like one block away from the corner of University Boulevard and Arlington Road. I heard like four or five shots, and now I hear a lot of people screaming on the corner.

[Assistant] Ma'am, we are responding to a shooting over there. Where are you located?

[User] I'm at the next street behind University, called Easter Street. I know something bad's happening up there.

[Assistant] We have officers on the way. Thank you, ma'am.

[User] No problem. What's your last name?

[Assistant] Jacksonville 9-1-1, what's your emergency?

[User] There was a gunfight going on University Boulevard by Walgreens.

[Assistant] Do you see the people involved?

[User] No, but I see people running down the street.

[Assistant] How many did you see run off?

[User] Three.

[Assistant] Could you tell what they had on?

[User] No, it's dark. I couldn't tell.

[Assistant] I'll let them know they ran down Macy Avenue. What's your last name?

[Assistant] Jacksonville 9-1-1, what's your emergency?

[User] Hello, there's been a shooting down the street at Club Minnow's.

[Assistant] Where at, sir? What's the address?

[User] On University, down the street from Walgreens.

[Assistant] Did you see anybody get shot?

[User] No, I just heard gunshots, letting y'all know.

[Assistant] We have officers out in the area.

[User] Okay, thank you.

[Assistant] You're welcome.


[Assistant] 9-1-1, what's your emergency?

[User] Yeah, I've just been bitten by, I think, a red-tail fox up in Red Reef Park.

[Assistant] You just were bitten by a fox?

[User] Yeah. I think he's rabid. He came out of the woods crazy.

[User] I just killed him, though. I have him here.

[Assistant] You killed him?

[User] Yeah. I chased the sucker down. He bit me and my wife both. My wife is running down the road looking for somebody, they may get another call.

[User] He's on the phone with me, okay?

[Assistant] Okay. How are you feeling?

[User] I'm all right. He bit me in the calf. He bit my wife in the knee.

[Assistant] Did it just come up to you and bite you?

[User] He was growling and then he ran out of the bushes and bit my wife. Then I grabbed a stick and chased him. He bit me and then I killed him after that. He was crazy.

[User] I don't even think it’s the only thing. We just had a raccoon attack somebody down the street too. Something's going on with the animals today.

[User] They might have thought it was a raccoon because this guy was crazy.

[Assistant] Okay, yeah. Sir, stay right there in the park, okay? Don't move.

[User] We're not at Red Reef. I'm sorry. No, no, yeah, we are. We're at Red Reef, North End.

[Assistant] So are you at the Red Reef Park, sir?

[User] Red Reef Park, North End, yeah.

[Assistant] At the North End?

[User] I parked in South Beach, but we're in Red Reef.

[Assistant] At Red Reef?

[User] Yep. At the North End.

[Assistant] And this just occurred like a minute ago?

[User] Like five minutes ago.

[User] Yeah, I think it was the same. We have had some confusion. We'll be right there, sir. The firefighters are right down the street.

[User] Bye-bye.

[Assistant] Bye.


[Assistant] 9-1-1, what's your emergency?

[User] It's a restaurant.

[Assistant] Okay, what is your emergency?

[User] Yeah, let me, I'm, uh, being so, I'm the attention, and I'm, because there's, they're in the box. Like, how, are two? So, four, five, and then that's, discrimination. I go, no, it's a restaurant.

[Assistant] Okay, sir, let's start over. Are you at a restaurant right now?

[User] Yes, it's called Chico's Tacos. I'm security.

[Assistant] Okay, Marco, what's going on at the restaurant?

[User] There are two men kissing, and they're being aggressive because they're saying we are discriminating them and calling the police.

[Assistant] I understand. We'll send a unit as soon as possible, okay?

[User] Thank you.

[Assistant] You're welcome.

[Assistant] 9-1-1, what's your emergency?

[User] Yes, ma'am. I'd like to see if you can send out an officer to the Chico's Tacos?

[Assistant] Chico's Tacos? Which one?

[User] Montwood.

[Assistant] Okay. What's going on there?

[User] We came to eat, and a couple that's with us, they're two males, and they're boyfriends, and they're kissing, and they're kicking us out.

[Assistant] They're kicking you out?

[User] Yes, they're saying that it's not allowed for them to kiss here, and they want to kick us out.

[Assistant] What is your name?

[User] My name's Carlos.

[Assistant] Alright, Carlos, we'll go ahead and send an officer out. Please wait for them to arrive.

[User] Thank you.

[Assistant] You're welcome. Goodbye.

[Assistant] 9-1-1, what's your emergency?

[User] Sir, this is my fifth time calling. I'm at Chico's Tacos on Montwood.

[Assistant] Yes, sir. We are aware of your call. The police are a little busy, but they'll be there as soon as possible.

[User] Thank you very much.

[Assistant] You're welcome. Goodbye.

[Assistant] 9-1-1, what's your emergency?

[User] Yes, ma'am. I'm sorry to bother you. I called about a complaint at Chico's Tacos on Montwood and Treywood.

[Assistant] Okay, give me one second. You said Montwood and Treywood?

[User] Yes, ma'am. They are going to close soon and we have an issue with the security guard.

[Assistant] Okay, it looks like we still have your call in the system. Someone will be sent out as soon as possible.

[User] Is it going to take a while? They close soon.

[Assistant] It's difficult to say, but they'll be there as soon as possible. There's a lot happening tonight, especially with the weather.

[User] Okay. Thank you.

[Assistant] You're welcome. Goodbye.


[Assistant] 9-1-1, what's your emergency?

[User] Somebody just came in and shot my daughter and my husband.

[Assistant] They shot them? Are they conscious?

[User] She's bleeding out. Please, ma'am, she's bleeding.

[Assistant] How old is your daughter?

[User] She's 10.

[Assistant] And where were they shot?

[User] In the head.

[Assistant] Should I pick her up?

[Assistant] No, I want you to leave her where she is. Are they still there?

[User] They're coming back in! They're coming back in!

[Assistant] Do you know who they are?

[User] *Incoherent shouting*

[Assistant] Hello? Are you still there? Are you okay?

[User] Ma'am, I don't know. I'm scared.

[Assistant] Okay, how many people were there?

[User] I don't know, ma'am. I was asleep, and I can't even move. I've been shot myself.

[Assistant] Okay, where were you shot?

[User] I think I'm shot in the leg. I'm not sure, ma'am.

[Assistant] Are you armed?

[User] Yes.

[Assistant] Emergency services are coming. Please stay on the line.

[User] Did you see any of them?

[User] No, I didn't. I just got up, ma'am. They told us someone escaped from jail and wanted to come in, then they just shot my husband, my daughter, and me.

[Assistant] You said they wanted to come in because of an escaped person?

[User] Yes, they said the property was surrounded with Border Patrol.

[Assistant] How long is it going to take for them to get here?

[Assistant] They are on their way. Are they still in the house?

[User] I don't know, ma'am. I'm just here bleeding like crazy, and I have this gun loaded.

[Assistant] What kind of gun do you have?

[User] I don't know, it's just a handgun.

[Assistant] Where in the house are you?

[User] I'm in the kitchen, staring at the door.

[Assistant] Are you with your husband and your daughter?

[User] No, I don't want to look at them.

[Assistant] What kind of vehicles do you have on your property?

[User] I have a black suburban and a white truck. I don't know if they stole anything.

[Assistant] Did it sound like males were talking?

[User] There was a male and a shorter, fat woman.

[Assistant] Okay, and what did the woman look like? Was she Hispanic?

[User] No, she was white.

[Assistant] And you mentioned you have one of their guns?

[User] Yes, but I haven't touched it.

[Assistant] Okay, don't touch it.

[User] I think one of them came back for the gun.

[Assistant] Did you see any of them?

[User] No, they were gone by the time I got back up.

[Assistant] Did you shoot at them?

[User] Yes.

[Assistant] Do you know if you hit any of them?

[User] No.

[Assistant] Okay. Did you hear any vehicles speed off?

[User] I just heard some doors shut.

[Assistant] How long until they get here?

[Assistant] They should be in the area. They're checking the surroundings.

[User] I can't move, ma'am. My leg is killing me.

[Assistant] Keep some pressure on it, okay?

[User] I'm trying. What am I going to do?

[Assistant] We'll get someone to you. Okay, try to stay calm.

[User] I think they might have been looking for money.

[Assistant] Do you think it was a mistake or someone with a grudge?

[User] I don't know. Maybe. I just don't know.

[Assistant] Which leg was shot?

[User] My right leg.

[Assistant] Keep pressure on it.

[User] They said they surrounded the house. They had guns taped.

[Assistant] Okay.

[Assistant] And the male, was he also white?

[User] Yes, the female was white, and a Mexican man came in too.

[Assistant] Okay, so there was a white male, a white female, and a Mexican male?

[User] Yes, and they shot me. I pretended I was dead. My daughter was crying, so they shot her too.

[Assistant] They shot her again after the first time you told me?

[User] Yes, like two or three times.

[Assistant] Is there anyone else in the house?

[User] No, just us.

[Assistant] Do you have any pets in the house?

[User] We have dogs, but they ran out when this happened.

[Assistant] Stay with me until someone gets there. We have units in the area.

[User] Okay.

[User] My daughter got in a fight with a girl last week. Maybe it has something to do with it.

[Assistant] Were there any drugs mentioned, or were they just looking for money?

[User] They just said hurry up and get what we need. We don't have drugs or anything like that.

[Assistant] Do you think it was a mistake?

[User] I don't know.

[Assistant] Does your leg feel swollen?

[User] Yes.

[Assistant] Keep some pressure on it.

[User] I'm trying.

[Assistant] Stay calm. Help is coming.

[User] They left behind a sawed-off shotgun.

[Assistant] Don't touch it.

[User] As soon as I thought they left, one came back for it, but I jumped up.

[Assistant] Your husband knew how to use the gun?

[User] Yes.

[Assistant] Did you hit any of them?

[User] No.

[Assistant] Did you fire shots?

[User] Yes.

[Assistant] How many shots did you fire?

[User] I don't know, a few.

[Assistant] Did they shoot back?

[User] Yes.

[Assistant] Did you hear them leave?

[User] I heard some doors shut.

[Assistant] What about now?

[User] I hear cars driving outside.

[Assistant] They should be there soon. Please stay on the line.

[User] I hope they come soon.

[Assistant] Do you remember any specific details about the people?

[User] The woman was short and fat, the man was very tall.

[Assistant] Were they wearing masks?

[User] No, but the man's face was painted black.

[Assistant] Were all their faces painted?

[User] No, just the man's.

[Assistant] Do you know if he was the one who shot your husband?

[User] Yes.

[Assistant] Can you think of anyone who would want to hurt your family?

[User] No.

[Assistant] Where are your husband and daughter?

[User] In the living room.

[Assistant] Okay, stay with me.

[User] I hear someone pulling up.

[Assistant] Do you see any flashing lights?

[User] No, I can't get up.

[Assistant] They should be announcing themselves.

[User] They're pulling away.

[Assistant] Okay, stay calm. Do you see anything?

[User] No.

[Assistant] Do you hear any movement outside?

[User] Just cars driving crazily.

[Assistant] Units are there. Stay with me until they reach you.

[User] Okay.

[User] Please call my family.

[Assistant] We will call them. Do you hear anything else?

[User] The gate might be locked.

[Assistant] Okay, stay with me.

[Assistant] Put your hands up and put the gun down.

[User] I can't get up.

[Assistant] Just put the gun down and keep your hands up.

[User] I'm in the kitchen on 911.

[Assistant] Is he with you now?

[User] Yes, he's here.

[Assistant] Okay, I'll let you go now.

[User] Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] I don't know. A girl came running to my house just a second ago. She said someone was going to die.

[Assistant] How long ago was this?

[User] About two minutes ago.

[Assistant] Do you know her?

[User] Yeah, she's my neighbor.

[Assistant] How did he look?

[User] I didn't see him. She said someone was outside her house, threatening her.

[Assistant] Is she with you now?

[User] No, she's outside. Hold on a second.

[Assistant] Hello, are you still there?

[User] Hold on.

[Assistant] Hello, hi.

[Assistant] Was the person on foot or in a vehicle?

[User] Who's on foot?

[Assistant] Which direction did they go? Do you know if it was north, south, east, or west?

[User] I didn't get a chance to see. I just ran.

[Assistant] About how old did they look?

[User] Young, maybe 20s, mid-20s.

[Assistant] What race were they? White, Black, Hispanic?

[User] He was Black.

[Assistant] About how tall and how much did he weigh?

[User] I'm not sure. He had sunglasses on and braids.

[Assistant] Would you describe him as thin, medium, or heavy build?

[User] Thin, maybe.

[Assistant] You said he had sunglasses. What color were they?

[User] Black sunglasses.

[Assistant] And what color cap did he have?

[User] A black baseball cap.

[Assistant] What color shirt did he have on?

[User] Black.

[Assistant] What color pants?

[User] Black.

[Assistant] And you don't know which direction he went?

[User] No.

[Assistant] How old are you?

[User] I'm 29.

[Assistant] Did he say anything to you?

[User] Yes, when I went to get my phone, he told me not to.

[Assistant] You went to get your phone and he told you not to?

[User] Yeah, I was on the road.

[Assistant] Were you outside?

[User] I was inside my house when he came in.

[Assistant] He came into your house?

[User] Yes, he came inside my house and was looking everywhere.

[Assistant] Hold on for a second, okay?

[User] Okay.

[Assistant] Do you know what kind of gun it was? Was it a handgun or a rifle?

[User] It was a black pistol.

[Assistant] Did he have it in his hand, or where was it?

[User] It was in his hand. He was pointing it at me.

[Assistant] And you didn't see which direction he went at all?

[User] No, he just came inside my house and was looking everywhere.

[Assistant] Is there anything else that you remember about him?

[User] He had a backpack on.


[Assistant] 9-1-1, what's your emergency?

[User] Just read sign-o-cordid this, Teresa.

[Assistant] May I help you?

[User] Oh, my God, I need help. Oh, my God.

[User] I killed my mom and my dad.

[Assistant] I'm sorry, what happened?

[User] I killed my mom and my dad.

[Assistant] What is your address?

[User] I bought the Avenue.

[Assistant] I'm sorry, can you repeat that?

[User] It's Oracle.

[Assistant] Can you stop me?

[Assistant] What city are you in?

[User] I don't know, I'm new here.

[Assistant] Okay, are you off of Weber?

[User] Maybe, I think so.

[Assistant] Okay, is there a name to your neighborhood?

[User] I don't know.

[Assistant] Okay, what's the phone number you're calling from?

[Assistant] What is your name?

[User] My name is Ryan.

[Assistant] What's your last name, Ryan?

[User] Can you spell it?

[Assistant] Okay, tell me exactly what happened, Ryan.

[User] My dad, he kept hitting my mom and I went to grab his gun. And then my mom came and he shot her by accident. Then my dad came at me and I shot them both in the head.

[Assistant] Okay, so you shot them both?

[User] Yes. I was scared.

[Assistant] Okay, I'm getting help to you, okay?

[User] No, I'll kill you all. I have a bomb.

[Assistant] Okay, stay on the line, okay. I have some questions for you.

[Assistant] When did this occur?

[User] It happened 20 minutes ago.

[Assistant] This happened 20 minutes ago?

[User] Yes.

[Assistant] What type of weapon did you use? You said you shot them with a gun?

[User] Yes.

[Assistant] Okay, where are the weapons now?

[User] It's in my hand. I'm going to kill myself.

[Assistant] Okay, I don't want you to do that, alright?

[User] I'm going to blow myself up.

[Assistant] Ryan, stay on the phone with me, okay?

[User] Okay.

[Assistant] Ryan, I need your description. Are you white, black, or Hispanic?

[User] I'm white.

[Assistant] Okay, and how old are you?

[User] I'm 16.

[Assistant] Okay, what are you wearing?

[User] I'm wearing a blue shirt with blood all over me.

[Assistant] Ryan, can you put the gun down?

[User] No, she's going to kill me.

[Assistant] Who's going to kill you?

[User] I'm going to die.

[Assistant] Ryan, can you put the gun down for me?

[User] No.

[Assistant] Where exactly are you in your house?

[User] In the bathroom.

[Assistant] You're in the bathroom?

[User] Yes, I have a bomb around my chest.

[Assistant] You have a bomb around your chest?

[User] Yes.

[Assistant] What kind of gun do you have?

[User] It's a handgun.

[Assistant] Okay, and you're still in the bathroom?

[User] Yes.

[Assistant] What side of the house is the bathroom on?

[User] I don't know.

[Assistant] Okay, where are your parents? Are they still breathing?

[User] No, they're not.

[Assistant] Ryan, did you check to see if they were still breathing?

[User] I did. They're dead.

[Assistant] Okay, Ryan, are you still in the bathroom?

[User] No, I'm outside.

[Assistant] You're in the backyard?

[User] Yes.

[Assistant] Ryan, do you still have the gun in your hand?

[User] Yes.

[Assistant] Can you put it down for me?

[User] No.

[Assistant] Okay, where are you exactly?

[User] I'm leaving. I'm running away.

[Assistant] Ryan, I want you to stay on the phone with me.

[User] No, I'm leaving.

[Assistant] We're trying to get help to you.

[User] No, I'll shoot anyone who comes near me.

[Assistant] Ryan, can you please tell me where you are?

[User] I ran away. I'm not telling you.

[Assistant] We're trying to help you, Ryan.

[User] No, I'll shoot anyone who comes near me.

[Assistant] You still have the gun in your hand?

[User] Yes.

[Assistant] Ryan, can you tell me where you are so we can help you?

[User] No, what am I going to tell you?

[Assistant] We're trying to help you, Ryan.

[User] I know what you guys do. You're going to kill me.

[Assistant] No one wants to hurt you. We just want to help.

[User] You're going to kill me.

[Assistant] Ryan, what are you wearing?

[User] No, you'll find me.

[Assistant] Ryan, can you tell me what you're wearing?

[User] Goodbye.

[Assistant] No, Ryan, stay on the phone with me.

[User] Eight minutes.

[Assistant] Eight minutes until it goes off?

[User] Yes, I don't want to hurt anyone. I just want to blow myself up.

[Assistant] Ryan, we want to help you. You don't have to do this.

[User] You're going to kill me too!

[Assistant] No one wants to hurt you, Ryan.

[User] I hear you guys. I hear the cops.

[Assistant] Can you tell me where exactly you are?

[User] I'm going to shoot them.

[Assistant] No, Ryan, don't do that.

[User] I'm going to kill them.

[Assistant] They're trying to help you.

[User] No, I'm running away.

[Assistant] Ryan, can you tell me where you're hiding?

[User] No, stay away from my house.

[Assistant] Ryan, we want to help you. Can you tell me where you are?

[User] I don't want to talk to you. I want to talk to someone else.

[Assistant] I'm trying to help you, Ryan.

[User] No. Goodbye.

[Assistant] Ryan, what do you like to do for fun?

[User] I like to cut my wrist.

[Assistant] No, don't do that. Don't hang up on me.


[Assistant] 9-1-1, what's your emergency?

[User] I'm on the freeway between Hurricane and Colorado City.

[Assistant] Okay, so you're on SR 59, I believe?

[User] Yes.

[Assistant] What mile marker?

[User] I don't know. I'm pulled over in the road.

[User] My husband's in the middle of the road having a serious, like, psychosis.

[Assistant] Okay, do you know what mile marker at all?

[User] I have no idea.

[Assistant] And is he being violent right now?

[User] He's taking his clothes off, he's running in this street.

[Assistant] What's the phone number you're calling from in case we get disconnected?

[User] Area code 435-512-1487.

[User] Brian, pick up your shirt.

[Assistant] Okay, and what is he saying? What's he doing?

[User] He's freaking out.

[Assistant] Okay. Do you know what's going on?

[User] No!

[Assistant] How old is he?

[User] Oh my God. Please, just try to jump in front of a car or something.

[Assistant] He tried to jump in front of a car?

[User] Yes.

[User] Stop, stop, stop! Stop, Brian! You're going to get hurt, please.

[Assistant] Ma'am, what is your name?

[User] My name is Anna Cardo. Will you please get in the car, Brian? Please.

[Assistant] Ann, I need you to talk to me, okay?

[User] I'm sorry. I'm just afraid he's going to jump in front of the car.

[Assistant] I understand. Does he have any weapons?

[User] No.

[Assistant] Has he been drinking?

[User] No, no.

[Assistant] Has anybody been doing any drugs?

[User] No. Brian, knock it off. Brian, go. He's just throwing things. I'm afraid he's going to...

[Assistant] What is your husband's name?

[User] Brian.

[Assistant] Brian, what's his last name?

[User] B-A-R-D-A-L-L.

[Assistant] Ann, is your vehicle in the roadway or is it off to the side?

[User] My daughter's in the car, and I'm afraid he's going to jump in front of a car or something.

[Assistant] Okay, Ann, is your vehicle in the roadway or is it off to the side?

[User] It's off to the side. He's just having a freak out.

[User] I've given him his medicine, but it's going to take about an hour to kick in.

[Assistant] Okay, what kind of mental illness does he have?

[User] He's been diagnosed as bipolar.

[Assistant] Okay, how long ago did you give him the medicine?

[User] About 15 minutes ago. My daughter's in the car, and I'm afraid he's going to...

[Assistant] Okay, can you spell your husband's last name again?

[User] B-A-R-D-A-L-L.

[User] Just come fast. I'm so scared.

[Assistant] They're coming as fast as they can. Okay, try to stay calm. Are you able to stay at a safe distance?

[User] Yes, but he's running in the road.

[Assistant] Okay, Ann, is he thinking about committing suicide?

[User] No, I don't think so.

[Assistant] Has he injured your daughter at all?

[User] No, no. Brian, stop!

[User] He's not listening. Just sit down, please.

[Assistant] Ann, the right people are coming. They're coming as fast as they can.

[User] I'm so scared. I can't do this.

[Assistant] Ann, if it's safe to do so, I want you to try to get your daughter out of the car.

[User] No, I can't. She's locked in the car. I'm keeping her in there so he can't get in.

[User] Brian, get out of the road!

[Assistant] What direction is he going?

[User] Up and down all around. He's directing traffic.

[Assistant] Stay out of the road, sweetie.

[Assistant] They're coming lights and sirens as fast as they can.

[Assistant] Help is on the way.

[Assistant] Ann, if you can, keep your daughter safe and in the car.

[Assistant] Try to stay calm.

[User] I'm really scared he's going to jump in front of a moving car.

[Assistant] I don't want you to go out into traffic to try to stop him. Just stay with your daughter.

[User] I'm very concerned. Please hurry.

[Assistant] The officers are on their way. They're coming as fast as possible.

[User] He's still running across the road.

[Assistant] Try to keep him safe until help arrives. Can you get other cars to slow down or stop?

[User] People are pulling over to help, but he's freaking out on them.

[Assistant] Ann, can you spell your last name for me again, please?

[User] C-A-R-D-O.

[Assistant] Ann, what is your home address?

[User] 1945 West University Heights Drive North in Flagstaff, Arizona.

[Assistant] What is the zip code?

[User] 86001.

[Assistant] What's your date of birth?

[User] 6/11/1980.

[Assistant] And your husband's date of birth?

[User] 12/7/1976.

[Assistant] You're doing a good job, Ann. The officers will be there soon.

[User] I'm just so scared.

[Assistant] They're coming as fast as they can, lights and sirens.

[User] He's running up and down the road.

[Assistant] Stay at a safe distance and keep your daughter inside the car.

[User] He's chasing cars now.

[Assistant] The police are almost there.

[User] He's naked and not listening.

[Assistant] Keep yourself and your daughter safe.

[User] I see the police! They're here.

[Assistant] They're there? All right, I'm going to let you go now. You did a great job, Ann.

[User] Thank you.

[Assistant] Ann, mile marker 18 on SR 59?

[User] Yes, heading towards Hilldale.

[Assistant] Okay, we'll let them know. Thank you.

[User] Thank you. Bye-bye.

[User] I'm out here on the highway going toward Hilldale, and there's a guy out here running around like he's crazy. He's stopping cars and stuff.

[Assistant] And you're on SR-59? Can you tell what mile marker you're at?

[User] I don't know, ma'am. It's about five or six miles out of Hurricane.

[Assistant] Five to six miles out of Hurricane and it's a male acting crazy?

[User] Oh, he's going crazy out here, and I stopped, and his wife or his girlfriend said he... He's about six foot tall, has a beard, no shirt, black shorts.

[Assistant] Black shorts? Okay, and is he saying anything specific?

[User] He flagged me down and then his girlfriend said he was going crazy.

[Assistant] Did he say his name?

[User] He didn't, ma'am.

[Assistant] Hold on one second, okay? Don't hang up on me.

[User] Okay.


[Assistant] 9-1-1, what's your emergency?

[User] Should go out of now. I'll understand you know.

[Assistant] What's going on?

[User] 56 Nantucket.

[Assistant] Where are you at?

[User] 56 Nantucket.

[Assistant] What's the problem there?

[User] It's a fire. I'm pregnant.

[Assistant] There's a fire in the house?

[User] Yes, please come.

[Assistant] Okay, get outside the residence.

[User] I can't. I can't get out.

[Assistant] You can't get out of the house?

[User] No, please.

[Assistant] On the front, do I have somebody else get on the phone here?

[User] No. I don't know. I'm here. I'm in my wife.

[Assistant] Where's the fire?

[User] I don't know. I'm upstairs. Please, help. Please. Please. Please.

[Assistant] Is it a residential house fire at 56 Nantucket with somebody trapped in the house?

[User] Oh, my God.

[Assistant] Okay. Are you in the bedroom?

[User] Hello? Hello? Hello? Stay on. Please hurry.

[Assistant] Ma'am? Ma'am?

[Assistant] What's the problem? Do you have a house on fire? Get out of the house.

[User] Ma'am. Get out of the house.

[Assistant] Can you go to a bedroom window?

[User] Okay.

[Assistant] Close the bedroom door, first of all.

[User] It is.

[Assistant] Okay, just calm down.

[Assistant] Stay low. Go to the floor. The air is better down lower to the floor.

[User] Okay.

[Assistant] Did you get to the window? Can you open the window?

[User] I did.

[User] Please help me. Get me here. Please.

[Assistant] We're going to. Are you in the house by yourself?

[User] Yes. Yes, please.

[Assistant] We just want to make sure nobody else is in the house.

[User] I don't know if my dad's in here. I don't know. I was sleeping.

[Assistant] You don't know if your dad may be in the house?

[User] Okay.

[Assistant] Ma'am, get to the window. Are you by the window?

[User] My head is out the window.

[Assistant] Okay, you're able to breathe out now, right?

[User] Okay. Now that window, does it face the back of the house?

[User] It's in front of the house.

[Assistant] It's in front of the house?

[User] Yes.

[Assistant] Okay, as long as you can breathe, you're okay, right?

[User] Oh my God, please let me get me out.

[Assistant] Ma'am, there's people on the way. Just remain calm. You have to stay composed. As long as you can breathe, you're okay.

[Assistant] If it gets to a point where you can't breathe, then climb out the window. Help is on the way.

[User] I'm pregnant. I'm nine months.

[Assistant] They're going to do their best to help you out, okay?

[User] Please.

[Assistant] Okay. Now, you said your father may be in the house. What room would he be in?

[User] I don't know. I think he might be in the basement. Please get me out.

[Assistant] Ma'am, what room would your father be in?

[User] He might be in the basement or his bedroom. His bedroom is right next door to my room.

[Assistant] Is his bedroom door closed or you don't know?

[User] I can't open my door.

[Assistant] Okay, stay with me, okay? We'll get some people to help you.

[User] Please, I heard a falling noise. My dad might be trying to get here.

[Assistant] Okay, stop. Stay on the line with me.

[User] What if my dad's in the basement or in his room? Please.

[Assistant] Okay, you have to stay on the phone. Don't hang up.

[User] I'm not. Please help me. Help me get out of here.

[User] I don't know if my dad is here.

[User] Dad! Dad! Please, my dad!

[User] Oh, my dad! Oh, my God! Oh, he's in there! Please!

[Assistant] Okay, ma'am. Calm down. Is there firemen with you yet?

[User] No. Only one. The house is big. We need more of them.

[Assistant] They're coming, ma'am. Please, you have to calm down, okay? If you want to help your father, you need to listen to me.

[Assistant] You need to help your father by staying calm and following instructions.

[User] Yes, yes, sir.

[Assistant] The firemen are checking, okay? Now you can breathe, you're okay, right?

[User] I need to call my mom.

[Assistant] We'll get to that. Right now, focus on staying safe.

[Assistant] Do you know where the fire started?

[User] Oh my God. I don't know.

[Assistant] Do you have your head out the window?

[User] Yes, I have my head out the window.

[Assistant] Okay, as long as you can breathe, you'll be okay. Can you fit out the window if necessary?

[User] No, I can't. I'm pregnant. I can't climb out the window.

[Assistant] You're okay, ma'am. As long as you can get air, you're okay.

[User] Please.

[Assistant] Ma'am, do you know where the fire started?

[User] Please get in here.

[Assistant] Ma'am, stay with me.

[Assistant] Are the firemen there with you yet?

[User] I can't see. There's smoke. My dad! Help! Get him out!

[User] Please, I need help. Help my dad!

[Assistant] Okay, ma'am. Is there someone with you?

[Assistant] Are you able to see the firemen?

[User] No, I don't see them. Please hurry.

[Assistant] They're on their way, ma'am. Stay calm.

[User] I don't know where my dad is.

[Assistant] Stay on the phone with me. Help is coming.

[User] Please get me out.


[Assistant] 9-1-1, what's your emergency?

[User] Um, that's, uh, what is this, like 1-10 Grady Avenue.

[User] It's behind the Taylor Grady House, at the Town and Gown's theater. A man just walked up and there were several gunshots.

[Assistant] Okay, sir, stay with me, okay?

[Assistant] You said this happened at the Taylor Grady House?

[User] Yes, it happened there.

[Assistant] Okay, on Prince Avenue?

[User] Yes, sir.

[Assistant] So someone started shooting off a gun at the Taylor Grady House, is that right?

[User] Sir, listen to me. I need you to stay with me.

[User] Okay, yes.

[Assistant] I've got several other people calling. Listen, stay with me.

[Assistant] What does this guy look like?

[User] I don't know. I didn't see him.

[Assistant] Okay, you didn't see him? You just heard the shots?

[User] Yeah, I was there, and he shot three people.

[Assistant] He shot three people?

[User] Yes. Two gunshots to one man. It looks like one to the chest and another, and I think one to the chest.

[Assistant] Okay, where is this guy now? Where did he go?

[Assistant] Did anybody see where he ran? I need a description: white guy, black guy?

[User] Yeah, white guy.

[Assistant] Anybody have a description, does anybody see what he looks like?

[Assistant] Tell them if they're calling 911, they need to hang up and just tell you what's going on first.

[Assistant] I need a description of the guy right now. White male, black male, Hispanic male, quickly.

[User] White male, white male.

[Assistant] Okay, about how old? Can anybody describe what he looks like?

[User] I didn't see him. Here, hold on.

[User] White male, 50s, goatee, beard, wearing blue shorts and a t-shirt.

[Assistant] Which way did he go?

[User] He headed towards Prince Avenue, away from downtown.

[Assistant] Are you talking to an officer?

[User] Yes, sir.

[Assistant] Go ahead and talk to him. Thank you.

[User] Okay, thank you.


[Assistant] 9-1-1, what's your emergency?

[User] Hi, my name's Mickey. I'm the manager at the McDonald's on Vine Street.

[Assistant] What's going on, Mickey?

[User] There's a woman here; she has a gun.

[Assistant] She has a gun?

[User] Yes, and I need to evacuate the whole building.

[Assistant] Okay, where is she at? Is she inside?

[User] She's right here in front of me.

[Assistant] Okay, tell me what she looks like.

[User] She's about five-three, maybe 120 pounds, brown hair, maybe 45 to 50 years old.

[Assistant] And she's standing right in front of you?

[User] Yes.

[Assistant] Just stay on the phone with me, okay?

[User] Okay.

[Assistant] And you're at the first counter?

[User] Yes, right at the first counter.

[Assistant] Does she say what's wrong with her?

[User] No, she said she doesn't want anybody to come in, that she wants to talk to somebody outside.

[Assistant] Will she go outside when they get there?

[User] I'll go halfway. She said I have to stay with her.

[Assistant] Okay, what is your name?

[User] My name's Mickey.

[Assistant] Mickey, who else is in there?

[User] Right now I have customers and about 10 crew people.

[Assistant] I need you to get everyone to leave. Can you do that?

[User] I'm going to lock the doors. I've got some people coming out.

[Assistant] Are there any other employees in there?

[User] Yes, there are other employees in the back.

[Assistant] I'm going to ask them to leave, okay? Stand by.

[User] I'm trying to get everyone out. She is still with me at the front of the store.

[Assistant] Will she tell you her name?

[User] Her name is Noelle.

[Assistant] Okay, does she want to talk to the police or anyone else?

[User] She wants to talk to someone in person but does not want to come outside.

[Assistant] Can you describe what she's wearing?

[User] I'm not sure; she's standing behind me.

[Assistant] Are the employees heading out the side door?

[User] Yes, they are.

[Assistant] Keep them going, don't let anyone else inside.

[User] Noelle, do you want to tell me what's going on?

[User] I just want to make a statement.

[Assistant] Does she want to talk to a police officer?

[User] Yes, she wants to talk to a police officer at the door.

[Assistant] Can you see if she has a gun on her?

[User] It's in my back.

[Assistant] Okay, Mickey, just stay calm and keep listening to me. We're going to help you both.

[User] Noelle says she has mental illness and she's been struggling.

[Assistant] Mickey, just keep her calm. Let her talk and keep listening to her.

[User] Noelle, you're going to be okay.

[User] I've had these feelings of paranoia, like people are in my apartment.

[Assistant] Mickey, is she still standing behind you?

[User] Yes, she wants me to go outside now.

[Assistant] Do you feel safe doing that?

[User] As long as she comes with me.

[Assistant] Okay, stay on the phone with me as long as you can.

[User] We're outside. I don't want to hurt anybody.

[Assistant] Stay calm and keep talking to her.

[Assistant] Mickey? Are you still there?

[User] Yes, we're outside but far from the phone.

[Assistant] Stay on the phone as long as you can. Help is on the way.

[User] I hear shots.

[Assistant] What is happening now?

[User] More shots. People are down.

[Assistant] Stay calm, Mickey. Rescue is coming.

[Assistant] Mickey, stay on the phone. Where are you now?

[User] I'm in the parking lot. All employees are out and safe.

[Assistant] Stay with your crew. Go near their cars and wait for the officers.

[User] Okay, the officers are calling me over.

[Assistant] Alright, Mickey. Go talk to the officers. You're safe now.

[User] Thank you.

[Assistant] You're welcome. Take care.


[Assistant] 9-1-1, what's your emergency?

[User] I live in Lepente, and I think someone's trying to come in.

[Assistant] Okay, I just heard the window break. Hold on. What's your address?

[User] Huh? Cross street.

[Assistant] What's your cross street?

[User] I'm not sure.

[Assistant] Okay, do you think someone's trying to come in right now?

[User] Yeah.

[Assistant] What are you hearing?

[User] Well, they kept on ringing the doorbell.

[Assistant] What's your phone number?

[User] Give me one second. Let me look up your address.

[Assistant] Okay, where are you at right now?

[User] I'm in my parents' bedroom.

[Assistant] Okay, stay on the line, don't hang up.

[User] Okay.

[Assistant] You said someone was ringing the doorbell?

[User] They kept on ringing the doorbell, and I've been looking out the window for cars, but there's no cars outside. And then I heard them banging on the window, and then all of a sudden I heard glass shatter.

[Assistant] So you heard someone banging on the window and glass shattering?

[User] Yeah.

[Assistant] Stay on the line, okay?

[User] All right.

[Assistant] What are you hearing now?

[User] I think someone's in the house.

[Assistant] Where do you think they're at?

[User] Towards the other side of the house, like where my bedroom and my sister's bedroom are at.

[Assistant] How many people do you hear?

[User] I think it's just one, but I don't hear them talking.

[Assistant] What else can you hear?

[User] I don't know. I can't hear anything anymore.

[Assistant] Okay, where are you in the bedroom?

[User] I'm over here towards the front of the house next to the window.

[Assistant] Is there a closet you can go into?

[User] There is, but there's too much stuff in it. They'll probably hear me.

[Assistant] Okay, where are you in your mom's room?

[User] In the corner. If you go through the house, you see that there's a window, and I'm right there.

[Assistant] Are you calling me from a cell phone or a landline?

[User] I'm calling from a phone from the house.

[Assistant] Okay, can you hear anything else?

[User] Not much.

[Assistant] Can you hear if doors are opening?

[User] I'm not sure.

[Assistant] Which window broke? Where did you hear the shattering from?

[User] My sister's window. It's on the other side of the house.

[Assistant] Okay, if the deputies were coming to the front, how would they see the broken window so they know where the person possibly came in?

[User] From the front door, if you're facing it, to your left all the way up on the far side, you'll see this window.

[Assistant] Okay, you haven't heard any more doors open or shut?

[User] No.

[Assistant] Okay, what are you wearing?

[User] I'm wearing blue jeans and a white t-shirt.

[Assistant] A white t-shirt and what color pants?

[User] Blue. Skinny jeans.

[Assistant] Okay. How can the deputies get into the house?

[User] My parents always said not to let anybody in, but I'll try to unlock the door.

[Assistant] Okay, are you hearing anything new?

[User] No.

[Assistant] How old are you?

[User] I'm only 15.

[Assistant] Okay, he's not hearing anything right now.

[Assistant] The deputies are on their way, okay?

[User] All right.

[Assistant] How many times did they ring the doorbell?

[User] A few times over, let's say, three minutes, like over and over.

[Assistant] And when you went to the door, what happened?

[User] I didn't, my mom said not to open the door for anybody.

[Assistant] Did you look out?

[User] Yeah, I tried to, but there's no peephole or window to look through.

[Assistant] Okay, are you hearing anything new?

[User] I could have sworn I heard someone walking around, but that could have just been my mind.

[Assistant] Okay, they're in the house?

[User] Yeah.

[Assistant] How are you certain they're in the house?

[User] I hear footsteps in the kitchen.

[Assistant] He's hearing footsteps in the kitchen.

[User] I don't know if I can open the door without them finding me.

[Assistant] Okay, just stay quiet, okay?

[User] Please come.

[Assistant] Is there a bed you could go under?

[User] I'm trying to.

[Assistant] Take the phone with you, okay?

[User] All right.

[Assistant] Are you under the bed?

[User] I'm trying, but I'm too big.

[Assistant] Can you grab a blanket and throw it over you?

[User] All right.

[Assistant] Keep the phone with you.

[User] I can't fit under the bed, I'm too big.

[Assistant] Do you have some blankets or something to disguise yourself?

[User] I'm trying to run out.

[Assistant] Okay, what else do you hear?

[User] Nothing much.

[Assistant] Thank you. Are the deputies there yet?

[User] We have one unit out in the front.

[Assistant] If you hear them come in the bedroom, let me know. Stay where you are and stay on the line, okay?

[User] Okay, there's a deputy in the front.

[Assistant] They're waiting for another unit to get there to enter the house.

[User] All right.

[Assistant] Are you hearing anything new?

[User] Not sure. They could be looking for something or walking out.

[Assistant] Okay. Just know that the deputies are there, okay?

[User] All right.

[Assistant] He's not hearing anything right now.