[Assistant] 9-1-1, what's your emergency?

[User] I'm somewhere on North Hicks, and I fell through a drain cover.

[Assistant] You fell through a drain cover?

[User] Yeah.

[Assistant] Okay, hold on a second. Were you walking when this happened?

[User] Yes.

[Assistant] Were you walking and then fell into a sewer?

[User] Yeah, I'm trying to remember exactly what happened.

[Assistant] Where do you live?

[User] There's like a wood thing over the cover. It's still in place, so I don't know how I got down here.

[Assistant] Were you on the street or on the sidewalk?

[User] I'm trying to remember. I was walking north on Hicks and Palatine.

[Assistant] How far down are you?

[User] It's a crate covering the opening. I'm not sure how I got down here because...

[Assistant] You don't know how you got down there?

[User] No, because when I look up there's just a narrow opening. I don't think I displaced it.

[Assistant] How far down are you?

[User] About four feet. I don't think I can get up. Maybe four feet.

[Assistant] You're four feet under?

[User] Yeah, and there are handholds, but I don't know if I can get up here.

[Assistant] Hold on a second. What is your name?

[User] Hold on a second.

[Assistant] What is your name?

[User] Can you repeat your name again, please?

[User] There's a wood crate with things in it.

[Assistant] Alright, so you were walking north on Hicks. Did you notice the fire department next to you?

[User] Yes, I was north of the firehouse and then I'm just...

[Assistant] What is your first name?

[User] There's a bad phone connection.

[Assistant] Are you injured?

[User] I scratched myself a bit. I'm down in a manhole about four feet down.

[Assistant] Are you able to grab hold of the handholds?

[User] It's kind of wobbly here.

[Assistant] So you're four feet under?

[User] Yeah, three or four feet. There's a crate covering the opening that I fell through.

[Assistant] How big is that crate? What color is it?

[User] It's one of those square things, brown in color.

[Assistant] Just stay on the phone with me. We have help on the way, but our phone line is breaking up. It's going in and out. Are you near the fire station?

[User] Yeah, I was just north of the firehouse walking on Hicks.

[Assistant] What side of the street were you on, the side by the firehouse or the other side?

[User] By the firehouse.

[Assistant] Let me know when the fire department reaches you.

[User] Okay.

[Assistant] Were you walking on the sidewalk near the firehouse?

[User] Yes, but it was kind of around the back of the firehouse.

[Assistant] Do you remember crossing Dundee Road?

[User] No, I don't.

[Assistant] Were you on pavement or grass?

[User] I was near the shopping center cutting behind some businesses.

[Assistant] So you were still in the firehouse area when you fell through the crate?

[User] Yes.


[Assistant] 9-1-1, what's your emergency?

[User] My home! 340 Doyle.

[Assistant] What township or borough are you in?

[User] Town Borough.

[Assistant] What borough?

[User] Oh, Dale Town.

[Assistant] Are you still in the house?

[User] Yes.

[Assistant] Do you want to get out of the house?

[User] No, I'm disabled.

[Assistant] Hello?

[User] Yes.

[Assistant] She won't get out of the house. She says she's disabled.

[User] I did.

[Assistant] 9-1-1, what’s your emergency?

[User] The line was open, but I can't hear anything.

[Assistant] I can't hang up and try to call you back. But it's still showing that you are on the call, yet I can't hear anything at all.

[User] It sounds like she was trying to put the fire out within.

[Assistant] Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] We have shots fired at Seven Oaks Cabin.

[Assistant] Copy, shots fired at Seven Oaks Cabin. Is anyone injured?

[User] We have an officer down. I repeat, officer down.

[Assistant] Copy, officer down. Are you able to provide your exact location?

[User] It's approximately half a mile west of Blast Road and 7-0's Road.

[Assistant] Copy, half a mile west of Blast Road and 7-0's Road. Medical assistance is en route. Do you have eyes on the suspect?

[User] Negative, we do not have eyes on the suspect.

[Assistant] Copy, no eyes on the suspect. Can you provide the direction of the last known location of the suspect?

[User] It's going to be on the north side of the road. Several pounds.

[Assistant] Copy, north side of the road. Will relay this information to the responding units. Is there any additional information?

[User] Another officer is down, we need urgent assistance.

[Assistant] Copy, another officer down. Medical and additional units are on the way. Stay safe and keep us updated with any new information.

[User] We don't have an officer. I don't know. I'm sorry.

[Assistant] Understood. Help is on the way. Stay calm and take cover if needed. Keep us informed of any updates.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, I have a 3-year-old who's not breathing.

[Assistant] What's the address, ma'am?

[User] 16097 North Waldrop Avenue, Gardendale.

[Assistant] And your phone number?

[User] 561-9489.

[Assistant] Okay, are you with him now?

[User] Yes, I'm attempting CPR.

[User] He was playing outside on the playground. I'm not sure what happened.

[Assistant] Okay. Not breathing at all?

[User] He does not appear to be breathing at all. I cannot get any chest rise.

[Assistant] Okay, I'm getting them on the way. Do you know how to do CPR?

[User] Yes, I do know how to do CPR. I'm trying to do CPR on him at this point.

[Assistant] I'm going to put you on speaker, okay?

[User] Sure, that's fine.

[Assistant] And when did this start, ma'am?

[User] Just about a minute or so ago. I'm sorry, I was trying to get him to start breathing before I called.

[Assistant] No, that's fine. That is fine. He does not appear to be breathing at all.

[Assistant] Okay, keep breathing for him.

[User] I can get his chest to inflate, but he can't do it on his own.

[Assistant] Okay. I want you to keep breathing for him, okay?

[User] Okay.

[Assistant] Does he have a pulse at all?

[User] I'm not feeling one, but I'm shaking so bad.

[Assistant] Okay, take a deep breath, take a deep breath, okay? Do you have his head tilted back and his airway open?

[User] Airway is open.

[Assistant] Okay, give him two breaths. Feel for a pulse, okay? Do you feel a pulse at all?

[User] I'm still not feeling a pulse.

[Assistant] Okay, I want you to do compressions, okay? Put one hand on his chest, right on the sternum, and push down 15 times approximately one half to one inch. When you do the 15 times, I want you to tell me.

[User] Okay, and give him two breaths. Is anybody there with you?

[User] No.

[Assistant] Okay. I want you to keep doing compressions and two breaths, and then compressions and two breaths as long as you can, okay? You're doing a fine job, just take a breath and relax. Is there anybody nearby we can call to help you while you wait on the EMS?

[User] There's nobody.

[Assistant] Okay, you're doing fine. You're doing fine.

[User] I'm sorry. He's autistic. He's self-injurious.

[Assistant] I'm sorry?

[User] He's autistic. He's a self-injurious child, prone to self-injury.

[Assistant] Okay. Now stop and check his breathing. Is he trying to take a breath?

[User] No, he just... His chest is not moving.

[Assistant] Okay, keep going. Two breaths, 15 compressions. You're doing fine. Just keep doing it as long as you can, okay? I know it's tough, but you're doing a good job.

[User] Okay, you're fine. What is your name?

[Assistant] What is your name, ma'am?

[User] Laura.

[Assistant] Okay, Laura. You're doing fine. Take two slow deep breaths, and your 15 compressions should be about one inch deep. I want you to check his airway, look in his airway. Is it still clear?

[User] The airway appears to be clear.

[Assistant] Okay, check for a pulse. Are you checking for a pulse?

[User] I was checking for a heartbeat with a stethoscope.

[Assistant] Okay, do you hear anything?

[User] I don't hear anything.

[Assistant] Okay, keep going then. You're doing fine.

[User] He just had snot and blood coming out.

[Assistant] Okay. Just wipe it off his face and keep going. You're doing a wonderful job.

[User] His belly's distending.

[Assistant] You're fine. Next time you give him a breath, I want you to tilt his head back even further, okay?

[User] Okay.

[Assistant] When you give him a breath, tilt his head as far back as you can, okay? When you need a quick break, check for a pulse and check his airway again, okay?

[User] Are they coming?

[Assistant] They're coming, they're driving as fast as they can, I promise. Just keep doing compressions and breaths, okay?

[Assistant] Does he have any kind of medical problems, Laura?

[User] He's autistic. He was just put on Risperidone.

[Assistant] Okay. He's not a diabetic or anything?

[User] Not that we know of.

[Assistant] Okay, keep going, you're doing good. I've got EMS on the way and I've got the Sheriff's Department who can get there first to help you out, okay?

[User] Please.

[Assistant] They're on the way, we're getting there as quickly as we can, I promise. If you have to turn his head to the side and clear his mouth out or clear his nose out, go ahead, okay?

[User] Okay.

[User] Baby, Max. Come on.

[Assistant] Laura?

[User] Yes.

[Assistant] I've got two SO deputies that are pretty close. They're going to run hot and help you with him, okay? They’re closer than EMS.

[Assistant] Laura, take a deep breath and keep going, okay?

[User] Uh-huh.

[Assistant] You're doing really good, just keep going. Somebody should be there any minute to help you out. Are you doing okay?

[User] I can't help. Okay, I'm doing good.

[Assistant] Take a deep breath. You're doing good. Like I said, when you need to take a break, check for a pulse, check his airway, and let yourself catch your breath for a second.

[User] He's starting to turn colors.

[Assistant] Okay, that's fine. You keep going. Is his airway still clear?

[Assistant] Check for the pulse. Catch your breath.

[User] I think I got a heartbeat.

[Assistant] Can you hear it?

[User] It's really faint.

[Assistant] Okay, do you know how to feel for a carotid pulse? Do you know how to feel for the pulse on his neck? It should be right next to his windpipe about the middle of the neck.

[User] Okay, keep going then. If he's got a little bit of a heart rate, that’s better. Just keep helping him.

[Assistant] Is your house pretty easy to find from the road, Laura?

[User] No, it's just a long driveway.

[Assistant] Do you have a long, narrow driveway? What color is your house?

[User] It's a beige brick. It's set real far back from the road. There are two horses in the pasture and an old well in front of it.

[Assistant] It’s a beige brick house with an old well in the front, and two horses in the pasture. Any vehicles out front?

[User] Yeah, there's a red car and an old blue truck.

[Assistant] A red car and an old blue truck, okay? Just keep going, okay. You're doing a wonderful job, Laura. Nobody could do any better.

[User] He's starting to smell like he's soiling himself.

[Assistant] That's fine, that happens. Keep going. They're coming; keep going. You're doing good.

[Assistant] Laura, you're doing a good job. Can you get the dogs out of the way, okay?


[Assistant] 9-1-1, what's your emergency?

[User] Hey, I'm at the Westfield shopping mall, Annapolis.

[Assistant] Okay.

[User] And I see some activity going on in the car, and I don't think it's proper.

[Assistant] Okay, what kind of activity is it, sir?

[User] It looks like sexual activity to me.

[Assistant] Okay, where is it closest to?

[User] I'm getting ready to walk into Nordstrom's.

[Assistant] Now, is it the parking garage or an open lot?

[User] It's an open parking lot. Right across the street, there's a bank, I think it's Marketfield Bank.

[Assistant] What color is the vehicle?

[User] There's a gray SUV, looks like a Lexus, and a little black Chevy. It's parked at the edge of the parking lot by the street.

[Assistant] Okay. Does it look like there are naked people in the car?

[User] Yes. It doesn't seem right to me.

[Assistant] Okay, that's fine. I'm going to get an officer out there to check on them. What is your name, sir?

[User] I prefer not to give my name.

[Assistant] Okay, I have the call and we're going to get an officer out there, okay?

[User] Okay. They'll see a light blue car parked right beside them which also has a black top.

[Assistant] Okay. Are any lights on in the vehicles?

[User] No, no lights.

[Assistant] Okay, I'll let them know. We'll get an officer out there, okay?

[User] All right. Thanks a lot.

[Assistant] You're welcome. Bye-bye.

[User] Hello? I just called about some activity in a car.

[Assistant] Yes, I remember. Tell the police officer where you are.

[User] The officer is in the parking lot, but he's almost by the car now. He just passed it.

[Assistant] Just passed the vehicle?

[User] Yes, he just passed the vehicle. Can you tell him to stop? I'm in the store, too far away to signal him.

[Assistant] Okay, I'm talking to the dispatcher to inform the officer. He just passed the car, correct?

[User] Yes, he needs to turn back around. He has to go up the middle aisle.

[Assistant] Okay, and which vehicle did he pass?

[User] It's a small black Chevy, not an SUV, a small car. It's parked by a Lexus SUV.

[Assistant] Okay, got it. The officer will turn around and go up the middle aisle.

[User] Yes, he'll see it when he stops and looks to his left.

[Assistant] Understood, we'll inform the officer.

[User] All right, thank you.

[Assistant] You're welcome. Goodbye.


[Assistant] 9-1-1, what's your emergency?

[User] Uh, 5001, there's a man with a gun.

[Assistant] 5001, what street, sir?

[User] Uh, Camden Road.

[Assistant] What's the phone number you're calling me from?

[User] Huh?

[Assistant] What's the phone number you're calling me from?

[User] Uh...

[Assistant] You said there's a man with a gun? Where is he at?

[User] He's sitting on the porch.

[Assistant] What does he look like, sir? Black, white, Asian, or Hispanic?

[User] White, gray beard.

[Assistant] Gray beard?

[User] Yeah.

[Assistant] What color shirt?

[User] He's wearing a white shirt with blue stripes.

[Assistant] And he's just sitting there with it?

[User] Yeah, he's just sitting there with it, but he has threatened.

[Assistant] He threatened who?

[User] The neighbors. They were outside.

[Assistant] Okay, we have officers on the way. If anything changes, please call us right back.

[User] Okay, thank you.

[Assistant] You're welcome. Bye-bye.

[Assistant] 9-1-1, what's your emergency?

[User] 5001 Camden Road.

[Assistant] Repeat the address for verification.

[User] 5001 Camden Road.

[Assistant] Okay, and what's the phone number you are calling from?

[User] It's, uh, geez, it's my cell phone. I don't even know my own cell phone number.

[Assistant] Is it?

[User] Yeah, that's it.

[Assistant] What's your name?

[User] Susan Brandon.

[Assistant] Okay, Susan, tell me exactly what happened.

[User] My ex-husband is sitting outside, and I think he just called 911. He's got a pellet gun, and I think he's saying...

[Assistant] Did you already call us?

[User] My ex-husband is calling you right now. I just wanted to let you know that he doesn't have a real gun. He's calling to say that somebody has a gun outside. He's drunk, and I think he wants to be taken away.

[Assistant] What's your ex-husband's name?

[User] Ronald Brandon. He's been staying with me, and he's drunk.

[Assistant] And he said that someone else had a gun?

[User] Yes, and it's him. I think.

[Assistant] Does he have a gun?

[User] No, he has a pellet gun.

[Assistant] Is it loaded?

[User] No, I don't think so. I'm pretty sure there are no pellets in it.

[Assistant] Okay. Why did your husband call us?

[User] I think he wants to end his drunkenness. You know what I mean?

[User] Oh God, here the sirens are coming. Jesus Christ. It's not a real gun. I think he wants to be taken away.

[Assistant] Okay. So Susan, you did not call us earlier, right?

[User] No, I did not.

[Assistant] Okay. What race is your husband?

[User] He's white.

[Assistant] Describe him.

[User] He's got a beard. He's 48 years old. He's wearing a striped shirt and jean shorts.

[Assistant] Striped shirt and shorts. Susan, what's going on?

[User] Oh my God.

[Assistant] What's going on, Susan?

[User] They shot him.

[Assistant] They shot your husband?

[User] Oh God.

[Assistant] I think we have shots fired on Camden.

[Assistant] Okay, stay calm. Is your husband shot?

[User] Yes, he's shot.

[Assistant] Okay, stay on the phone with me, okay? Stay in the house.

[User] Oh God.

[Assistant] Stay in the house.

[User] Yes.

[User] I'm on with 911.

[Assistant] Listen, ma'am, we have help on the way, okay? Stay inside the house, Susan.

[User] Oh God, thank you. They shot him. There's nobody else around.

[Assistant] Okay, regardless of what kind of gun he had, he must have brandished it at the officers, okay?

[User] I was calling to tell you it's a pellet gun.

[User] Oh God.

[User] Oh Jesus.

[Assistant] Can you see your husband now?

[User] He's lying there with blood on him.

[Assistant] From his head?

[User] Yes, I think it's from his head.

[Assistant] Susan, who's yelling?

[User] The officer is yelling. I'm on with 911, okay?

[Assistant] Are the officers asking you to come out?

[User] He's just telling me to move.

[Assistant] Do not move. Tell them it's a pellet gun.

[User] I called 911 to say it's a pellet gun, okay?

[Assistant] Who are you talking to, Susan?

[User] I'm talking to the officer who's aiming a rifle at me.

[User] Oh God, I can't believe this is happening.

[User] I called 911 to tell them it was a pellet gun. I can't believe they shot him.

[User] I can't believe it.

[Assistant] Do you want me to hang up or stay on the phone with you, Susan?

[User] No, you don't have to.

[Assistant] Okay. I'll let you talk to the officers.

[User] All right, bye.


[Assistant] 9-1-1, what's your emergency?

[User] Oh! Oh my God.

[Assistant] Can you calm down and tell me what's going on, please?

[User] I'm out at the beach right now. We just got struck by lightning!

[Assistant] Do you need police, fire, or medical attention?

[User] I need an ambulance. My boyfriend is not breathing.

[Assistant] Okay, stay on the line. I will connect you.

[User] Baby, say something! Babe, say something!

[Assistant] Where is the emergency?

[User] We're at the beach, past Lanikai. There's a building being built nearby.

[Assistant] Are you with your boyfriend now?

[User] Yes, I'm with him. He's on the ground.

[Assistant] Are there any flames or smoke?

[User] No, there are no flames or smoke.

[Assistant] How many of you were struck by lightning?

[User] Three of us. My boyfriend, the driver, and me.

[Assistant] Is anyone else nearby who can help?

[User] There's a couple of people coming over now.

[Assistant] Okay, I need you to place your hand on your boyfriend's stomach and see if it's going up and down. Is he breathing?

[User] No, I don't think so.

[Assistant] Okay, we need to start CPR. Place your hand on his forehead and tilt his head back. Are you able to do that?

[User] Yes, someone is helping now.

[Assistant] Is there anyone there who's CPR certified?

[User] No, I don't think so.

[Assistant] Keep doing the CPR. Help is on the way. Where exactly are you again?

[User] We're behind Hooters on the beach.

[Assistant] Okay, we'll get someone there as quickly as possible. How is he doing now?

[User] He's trying to breathe. Please hurry.

[Assistant] You're doing great. Just keep trying and stay calm. Help is almost there.

[User] Okay, thank you.


[Assistant] 9-1-1, what's your emergency?

[User] Hey, we're at 7420 South Howell, and some guy is shooting a gun at the temple.

[Assistant] 7420 South Howell? Is he inside the temple with the gun, sir?

[User] Yes, he's inside.

[Assistant] Stay on the line, transferring you to Oak Creek Police. Hold on.

[User] Okay.

[Assistant] Oak Creek 9-1-1, where's your emergency?

[User] There's a man shooting inside the Sikh temple at 7420 South Howell.

[Assistant] We have officers on the way. Stay safe and indoors.

[User] Okay, thank you.

[Assistant] 9-1-1, what's your emergency?

[User] I'm calling from 7512 South Howell. There is shooting happening.

[Assistant] Did anyone get hit, sir?

[User] I'm not sure. There's continuous shooting.

[Assistant] Stay on the line, transferring you to Oak Creek Police. Hold on.

[User] Okay.

[Assistant] Oak Creek 9-1-1, where's your emergency?

[User] There's a man with a gun shooting inside the Sikh temple at 7512 South Howell.

[Assistant] We have officers on scene. Stay safe.

[User] Okay, thank you.

[Assistant] 9-1-1, what's your emergency?

[User] There's a shooting at 7512 South Howell.

[Assistant] The police are already on scene, sir. Is there anything new to report?

[User] No, I was just checking.

[Assistant] Thank you for the call. Stay safe.


[Assistant] 9-1-1, what's your emergency?

[User] Moving to the basement, 131 Front Street between Main and North.

[Assistant] Is there anyone injured?

[User] Unsure at this time if anyone is injured.

[Assistant] Shots are coming from the second floor. A suspect is still in the building.

[User] It's responding. Stand by and we need backup.

[Assistant] Can you confirm your current location again?

[User] 131 Front Street. Possible shooting.

[Assistant] Do you have any information on the assailant?

[User] Not confirmed. They may be in the basement or the main floor. There is no second story.

[Assistant] Understood. We're sending officers to the rear of the building. Do you have a description of the suspect?

[User] Not clearly. There are reports of two victims and multiple people barricaded in the basement.

[Assistant] Alright, we are mobilizing SWAT. Stay put.

[User] Noted. We'll stay in position. Do you need us to do anything?

[Assistant] Yes, make sure all available units head to 131 Front Street and stage at Oak and Main.

[User] 10-4. We'll set a perimeter and wait for equipment.

[Assistant] Notify EMS to stage at Main and Oak Street.

[User] Confirmed. EMS has been notified.

[Assistant] We're coordinating with headquarters for additional support.

[User] 10-4. Proceeding with caution. Suspect may still be armed.

[Assistant] Received. We'll also stage tow trucks to clear any blocking vehicles.

[User] 10-4. Will ensure all personnel are advised to use cover.

[Assistant] The back door appears to be breached. Suspect may have shot themselves.

[User] Understood. But still proceed with caution.

[Assistant] We need the building's layout. Contact building management.

[User] Understood. Will do.

[Assistant] Confirm if any victims are still inside.

[User] Attempting to contact someone with details.

[Assistant] Keep them calm and secure. Lock or barricade doors if possible.

[User] No locks on the doors. They are using furniture to barricade.

[Assistant] Stay put. Help is on the way.

[User] 10-25. Will relay information from inside.

[Assistant] We're sending more units to secure the perimeter.

[User] Affirmative. Suspect's vehicle is blocking the back door.

[Assistant] Hold position. SWAT is en route.

[User] 10-4. Will maintain current position.

[Assistant] We're closing all roads near Main and Front Street.

[User] Understood. Coordinating with traffic control.

[Assistant] Alert, suspect may still be in the basement. Proceed with extreme caution.

[User] Roger that. EMS is staging and waiting for clearance.

[Assistant] Keep updating us with any new information from inside the building.

[User] All right. If you have contact with people inside, ensure they know to stay put.

[Assistant] Victims are being extracted and transported to hospitals.

[User] Received. We'll keep monitoring from our end.

[Assistant] All available personnel should report to the staging area.

[User] Understood. We'll keep eyes on any movement inside.

[Assistant] Any officers at security cameras location, report back.

[User] Copy that. Looking into security footage now.

[Assistant] Advise all emergency personnel of current status. Building is not yet secure.

[User] 10-4. Circulating to all units.


[Assistant] 9-1-1, what's your emergency?

[User] Shots fired. Officer down. Officer down.

[Assistant] Can you provide your location?

[User] 6,004 Rachel Court.

[Assistant] 6,004 Rachel Court, got it. We'll dispatch units immediately. Are you an officer?

[User] Yes, I'm down. I can't move.

[Assistant] Is there another officer with you? Are they okay?

[User] He's down, I'm not sure if he's okay. I think he's dead. The suspect is in the house with a rifle.

[Assistant] Stay with us. Do you have a visual on the suspect?

[User] No, I can't see where he's at. He shot us both from inside the house. He might be coming back to finish us off.

[Assistant] Stay low and keep cover. Do not expose yourself. We have help on the way.

[User] I believe he has a high-powered rifle. My leg is destroyed. I can't move.

[Assistant] Just hold on, stay behind cover. Help is on the way. Can you maintain any kind of visual from your position?

[User] No, I can't stick my head out. I'm just held up behind my car here. I'm losing a lot of blood.

[Assistant] Stay with us. Just hang on. More officers are arriving on the scene. We need you to stay conscious.

[User] 19 is on the scene, more shots fired.

[Assistant] Understood. Do you have a clear view of where the shots are coming from?

[User] No, I'll be out on foot, with my mobile phone.

[Assistant] Units are already shutting down intersections to secure the area.

[User] 14 10 23. Shutting the intersection down at Cordon Ridge.

[Assistant] Clear. Do you have any eye on the suspect yet?

[User] This is a second. He's firing multiple shots. Trying to get a visual to stop him from a distance.

[Assistant] Stand by. We need to secure the front of this house. The suspect has the ability to shoot from here.

[User] We're trying, but we're totally unprotected here.

[Assistant] Understood. Everyone, stay under cover. We'll coordinate a safe approach.

[User] I haven't heard anything from 2216 for a while. I'm not sure he's still conscious.

[Assistant] 2216, if you can hear me, click your mic.


[Assistant] 9-1-1, what's your emergency?

[User] She'll be on the floor.

[Assistant] I'm going to tell you how to help deliver the baby, okay?

[User] Okay.

[Assistant] Make sure all the clothing below her waist is removed.

[User] Okay.

[Assistant] Don't let her sit up.

[User] All right, that's fine.

[Assistant] Is she set up and lying down?

[User] Yes.

[Assistant] Okay. And what's your name?

[User] You there?

[Assistant] Yes, I'm here. Is your front door unlocked?

[User] The back door is. The back door is unlocked.

[Assistant] Okay, they are on their way. Just stay on the line with me, okay?

[User] All right.

[Assistant] Make sure all the clothing below her waist is removed. Raise her head with pillows, but don't let her sit up or go to the bathroom, even if she feels like she has to.

[User] She feels like she has to.

[Assistant] That's natural. Just tell her not to worry about it and stay where she is.

[User] Okay.

[Assistant] Now I want you to get some dry towels and a blanket to wrap the baby in, and get a string or a shoelace to tie around the umbilical cord after the delivery. Is she pushing or straining?

[User] Is she straining? Yes.

[Assistant] Okay, tell her not to strain. But there's a lot of blood. Can you see any part of the baby at all?

[User] No.

[Assistant] There should still be some time left before delivery occurs, okay? Reassure her that help is on the way.

[User] Okay.

[Assistant] Keep your phone with you. I want you to take slow, deep breaths between each contraction, okay? And if anything changes, tell me immediately.

[User] Okay.

[User] Okay, she's feeling a little more relaxed right now.

[Assistant] That's good. Let me know if she pushes or strains or if you see any part of the baby.

[User] Hey, where are you? Karen, you there?

[User] Okay, my partner is in the car. So just go ahead and get them.

[User] She feels like she has to poop?

[Assistant] Yes, that feeling is part of labor. Just keep her where she is and get her to breathe through it. We don't want her to push yet.

[User] Okay, so the head is coming out more?

[Assistant] As the baby delivers, support the baby's head and shoulders and hold the hips and legs firmly. Remember, the baby is going to be slippery. Don't drop it. Tell me what's happening.

[User] Okay, she's relaxed right now.

[User] But the baby comes a little through every time.

[Assistant] We just want to make sure it doesn't come out too fast. Is she pushing?

[User] No, she's not.

[Assistant] Is the baby coming out?

[User] No, not yet.

[User] I feel a lot of blood.

[Assistant] When the next contraction comes and she feels the urge to push, have her push hard to get the baby out.

[User] Okay, I see the forehead.

[Assistant] Tell her to push hard and remember to support the baby's head and shoulders.

[User] Okay, the head is out, but the shoulders aren't.

[Assistant] In fact, the paramedics are there, okay? Just focus on what you're doing right now.

[User] Got the baby, but...

[Assistant] Support the head. Is the whole baby out?

[User] Yes, she's out.

[Assistant] Is it a boy or a girl?

[User] It's a girl!

[Assistant] Congratulations, I can hear her crying.

[User] Yes, we have a baby.

[Assistant] Are the paramedics there?

[User] Yes, they are here.

[Assistant] Are they with you in the room?

[User] Yes, they're handling it now.

[Assistant] Okay, congratulations.

[User] Thank you. Bye.


[Assistant] 9-1-1, what's your emergency?

[User] Hello? There's an emergency.

[Assistant] Okay, what's going on? Where are you calling from?

[User] This is the BlocoBank at 1302 West International Speedway Boulevard.

[Assistant] Got it. Where in the bank are you?

[User] He's saying he has a bomb, and he has a taser.

[Assistant] Okay, is he a white male, black male?

[User] White male.

[Assistant] Alright. What is he wearing?

[User] Black beanie, black hat, light beige-gray tweed jacket.

[Assistant] What else can you tell me about him? Where is he in the bank?

[User] I'm not sure exactly. He's probably in our vault right now.

[Assistant] Okay, are you safe?

[User] Yes, I'm hiding in the kitchen.

[Assistant] Who's in the vault with him?

[User] Our service manager and our vault teller.

[Assistant] Alright. Stay on the line with me as long as you can. Any information you can get me would be very helpful.

[User] One of the girls in the lobby saw him; he came to a platform person, not a teller.

[Assistant] Did he bring a bag with him?

[User] Yes, a red duffel bag. He threatened to detonate the bomb if we called, so I'm hiding.

[Assistant] Did he mention any other weapons besides the bomb and taser?

[User] No, that's all he said.

[Assistant] Alright. Did he display any other weapons?

[User] No, but he mentioned he has a .45 caliber.

[Assistant] Okay. About how tall is he?

[User] Six foot, middle-aged.

[Assistant] Alright. We have several units on the scene. Can you stay on the phone?

[User] He just walked out. He's wearing a gray jacket, black beanie, black sunglasses, and carrying a big red bag.

[Assistant] Do you see which direction he went?

[User] He's at the back door now. I see the police; they're pointing their guns at him.

[Assistant] Okay, try to stay hidden and safe. Just keep me on the line.

[User] The cops got him. They have him at gunpoint.

[Assistant] Alright. Ensure everyone in the bank stays calm and away from the suspect.

[User] They're telling us to lock down and get away from the area.

[Assistant] Yes, follow the officers' instructions. If they're telling you to evacuate, hang up and carefully listen to them.

[User] Thank you for your help.

[Assistant] You did great. Stay safe and follow the officers' instructions.


[Assistant] 9-1-1, what's your emergency?

[User] Hey, hey, I need a sheriff.

[Assistant] What's the location of the emergency?

[User] The corner of Reef and Weimus.

[Assistant] What's going on there?

[User] I got three people attacking people.

[Assistant] They're attacking kids?

[User] Yes, sir.

[Assistant] Okay, is there any way you can get the kids away from them?

[User] No, they have four guys here with bats.

[User] I got this kid who was badly injured.

[Assistant] How old are the kids?

[User] I have no idea.

[Assistant] Are they like teenagers or little kids?

[User] They're little kids. Like toddlers.

[User] Hey, come back. You got to stay here, bud.

[User] I know, I know it hurts, my man. I know it hurts.

[User] Hey, I'm getting help over here, okay?

[Assistant] How many kids are injured, sir?

[User] There's one kid. Just one kid.

[Assistant] Do you have an ambulance coming?

[User] Yes, we're getting an ambulance on the way.

[Assistant] Where are the attackers right now?

[User] I got them. They decided to take off. They're on the road somewhere, man.

[Assistant] Is that the child I'm hearing in the background?

[User] Yeah, it is, man.

[Assistant] Okay, sir. Let me get Southwest ambulance on the line with us, okay? Stay on the line, don't hang up.

[User] No, you're not, man. You're not.

[User] I got to.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, ma'am. I believe I may have a possible heroin overdose.

[Assistant] Do you have a possible heroin overdose?

[User] Yes, ma'am.

[Assistant] Are you the one that took it?

[User] My wife, my wife, she's turning blue.

[Assistant] She's turning blue? Is she breathing?

[User] No.

[Assistant] Okay, do you know how to do CPR?

[User] I've been doing it. I'm trying to do it.

[Assistant] Where are you at?

[User] 8776, state route 41.

[Assistant] 8776, state route 41?

[User] Yes.

[Assistant] How old is your wife?

[User] 41.

[Assistant] She's 41 years old?

[User] Yes.

[Assistant] What's your name, sir?

[User] Robert Payne.

[Assistant] Robert Payne? Spell your last name for me.

[User] C-R-A-N-E.

[Assistant] And what's her name, Robert?

[User] Christine.

[Assistant] How long ago has it been since she's taken it?

[User] Probably an hour ago, but we fell asleep.

[Assistant] An hour ago?

[User] Yes.

[Assistant] Is she on the floor?

[User] I put her in bed.

[Assistant] You put her in bed? I need you to get her on the floor.

[User] Okay.

[Assistant] Did you wake up and find her like this?

[User] Yes. Yes, she's on the floor now.

[Assistant] Okay. I'm going to tell you how to do CPR, okay? Tilt her head back, put your hand on her forehead, and put your fingers on her chin to open up her airway.

[User] Okay, I've got her on speaker phone.

[Assistant] Is there anything in her mouth? Can you see anything?

[User] No.

[Assistant] Now can you feel any air going in or out?

[User] Maybe. I don't think so.

[Assistant] I want you to give her two breaths, like you're blowing up a balloon. Pinch her nose shut and give two breaths.

[User] Okay.

[Assistant] Can you see her chest rising?

[User] I was trying to see if it was rising.

[Assistant] Place the heel of one hand on her breastbone, right in the center of her chest, between her nipples. Put the other hand on top. Push down firmly about two inches with the heels of your hands. Pump that chest hard and fast 30 times.

[User] Okay.

[Assistant] Count them out for me.

[User] One, two, three, four, five, six, seven, eight, nine, ten, eleven, twelve, thirteen, fourteen, fifteen, sixteen, seventeen, eighteen, nineteen, twenty, twenty-one, twenty-two, twenty-three, twenty-four, twenty-five, twenty-six, twenty-seven, twenty-eight, twenty-nine, thirty.

[Assistant] Okay, now tilt her head back again, pinch her nose, and give her two more breaths.

[User] Did you get her two breaths, Robert?

[User] Yeah.

[Assistant] Okay, start doing chest compressions again. Put your hands back in the center of her chest and start doing 30 more.

[User] I think I did something stupid. I had gum in my mouth.

[Assistant] Did it go in hers?

[User] I think she's breathing now.

[Assistant] Do you think she's breathing?

[User] No.

[Assistant] Okay, keep doing CPR, okay?

[User] Okay.

[Assistant] Did you give her two more breaths?

[User] Yes.

[Assistant] Okay, now you need to do 30 more compressions. Put your hands on the center of her chest and push down 30 times again.

[User] It sounds like fluid in her chest.

[Assistant] Turn her to her side if something comes out of her mouth. Try to get it out. Is there anything coming out?

[User] No.

[User] Are you doing the compressions again?

[User] Yes, but on the side.

[Assistant] Roll her back over on her back and do 30 more, okay?

[User] Okay.

[Assistant] Is she still warm, Robert, or is she cold when you touch her?

[User] One, two, three, four, five, six, seven, eight, nine, ten, eleven, twelve, thirteen, fourteen, fifteen, sixteen, seventeen, eighteen, nineteen, twenty, twenty-one, twenty-two, twenty-three, twenty-four, twenty-five, twenty-six, twenty-seven, twenty-eight, twenty-nine, thirty.

[Assistant] What's your telephone number, Robert?

[User] 927-750-0003.

[Assistant] Okay, Robert, I need you to give her two more breaths.

[User] I leave the top open so I don't want to hear me?

[Assistant] I can't hear you for the dog, Robert. Did you give her two more breaths?

[User] Yes.

[Assistant] Okay, now push on her chest 30 more times.

[User] Is there somebody else there with you? Who's with you?

[User] He's talking to 911.

[User] Ma'am?

[Assistant] Yes.

[User] This is 9520.

[Assistant] Okay.

[User] I'm doing CPR.

[Assistant] They're on their way.

[User] Is this Billy?

[User] Yes.

[Assistant] Billy, the squad's on their way.

[Assistant] Okay, honey.

[Assistant] I'll let you go ahead and do CPR, okay?

[User] Okay.

[Assistant] Alright. Bye.


[Assistant] 9-1-1, what's your emergency?

[User] I shot my husband.

[Assistant] Okay. What's the address of your emergency?

[User] Watch my drive.

[Assistant] Okay. What's the phone number you're calling from?

[Assistant] Tell me exactly what happened.

[User] He shot me several times.

[Assistant] Okay. Hold on for me.

[User] Okay.

[Assistant] All right, ma'am. Are you with your husband now?

[User] He took his weapon and walked down the hall.

[Assistant] Okay. How old is your husband?

[Assistant] Is he awake? Is he breathing?

[User] Yes.

[Assistant] He is breathing? Okay. Tell me your name.

[Assistant] All right, you're on the phone with me, okay? And what I need for you to do is put that gun down, okay?

[User] It's in the living room.

[Assistant] Okay. I do have the ambulance on the way. Is there any serious bleeding?

[User] The way he's lying, I can't tell, but it should be.

[Assistant] Okay. Where did you shoot him?

[User] I'm not sure.

[Assistant] He was trying to shoot you?

[User] Yeah, my deadline was at one o'clock. I'm supposed to die at one o'clock.

[Assistant] So he was trying to shoot you too and you took the gun from him?

[User] Oh, you have a gun.

[Assistant] Okay, and you have both guns now?

[User] I gave him one and I reached for the other one. He started firing.

[Assistant] Okay, so he shot at you, and you shot at him?

[User] Yes.

[Assistant] Are you injured?

[User] I'm not really sure.

[Assistant] Okay. Just stay on the phone with me. I have EMS, police, and fire department coming. Where is he in the house?

[Assistant] Where are you in the house?

[User] I got all over it.

[Assistant] Okay. You don't have the gun in your hand?

[User] No.

[Assistant] What's going on?

[User] It's the police.

[Assistant] Okay. Step outside and do what they say. Just go ahead and put the gun down.

[User] They're here.

[Assistant] Okay. Just put the phone down and do what they say.

[User] Okay.


[Assistant] 9-1-1, what's your emergency?

[User] There's a dead man at the park at 31st Avenue in Belmont.

[Assistant] Okay. Are you sure he's dead?

[User] Yes. At the west end of the park.

[Assistant] Okay, give me that address to the park one more time?

[User] Pardon me?

[Assistant] What's the address to the park one more time?

[User] The 31st Avenue in northern on the west end of the park, the west end.

[Assistant] Okay, do you know the name of the park?

[User] I'm not sure. I can't remember it. 31st Avenue in Belmont, just south of northern.

[Assistant] Okay.

[User] There's two dogs trying to wake him up. He's tattooed and it looks like he's nude.

[Assistant] Okay, does anything else look suspicious besides him being naked? Does he look like he's been shot, beaten up?

[User] I can't tell. The park has been irrigated and these dogs are tearing him up.

[Assistant] Are they biting him?

[User] Yeah, they're biting his arm. They're trying to pull him. Oh, I think he's alive, but they need to get somebody over here right away.

[Assistant] Okay, I'm going to get officers rolling. Don't hang up with me.

[User] Okay.

[Assistant] Does he have any clothing on whatsoever?

[User] No, just shoes. It looks like his clothes are scattered around or something scattered around. I can't tell because of the water.

[Assistant] Does he look like he's still kind of out of it?

[User] Yeah, he's yelling now because the dogs have got his arm all torn up. I don't have my gun or I'd shoot the dogs right now. They've got his arm shredded.

[Assistant] Okay, do they look like pit bulls or?

[User] They're pit bulls. And they've got his arm, I mean, his arm is shredded to the bone, and they're just tearing him up.

[Assistant] Okay. I've got officers going. Don't hang up with me.

[User] Okay.

[Assistant] Are other people trying to scare the dogs off?

[User] Pardon me?

[Assistant] Are other people trying to scare the dogs off?

[User] Yeah, there's a cab driver trying to scare the dogs off. But they're not leaving. Can you hear the guy yelling?

[Assistant] Yeah, I can hear him. I've got officers rolling. I've got somebody else calling the fire department.

[User] Okay.

[Assistant] Do you have two pit bulls?

[User] Two pit bulls. It looks like two females, maybe. Dogs! Hey, get, get!

[Assistant] Okay, are they still on top of him?

[User] Yeah, they're tearing him up. His arm is shredded to the bone.

[Assistant] They're driving as fast as they can, sir. I'm showing that they are arriving at the park. Do you see them?

[User] Here they come now.

[Assistant] Okay, can you wave them down and show them where they are if they can't see him?

[User] Okay.

[Assistant] Okay. What is your name?

[User] Sam Nasser. Shoot those dogs!

[User] Joe, come here, come here, go ahead. Go, you come here, come here, come here, come here. Joe, come here!

[Assistant] Okay, is everything okay now?

[User] Yeah, go ahead and talk to them, okay?

[Assistant] Okay, bye.


[Assistant] 9-1-1, what's your emergency?

[User] I don't know, please help me.

[Assistant] What's the address of your emergency?

[User] I love me. I just don't know where we are.

[Assistant] Are you at a house or a business?

[Assistant] Can you find a piece of mail or ask someone there for the address?

[Assistant] What city are you in?

[User] Santaquin.

[Assistant] Is there someone there that knows the address?

[User] I'm sorry, I was just on Main Street.

[Assistant] Can you see a number on a business or anything around you?

[User] No, we're not near a building, we're in the road.

[Assistant] What's the phone number you're calling from?

[User] I don't know, it's a lady's phone.

[Assistant] What's the emergency there?

[Assistant] I need you to take a deep breath and tell me what's wrong.

[User] Nobody took us, nobody took us.

[Assistant] I can't understand what's going on. What happened?

[User] He took us in his car.

[Assistant] Someone took you in his car?

[User] Yeah.

[Assistant] Are you still in the car?

[User] No, we got out of the car.

[Assistant] Are you okay right now?

[User] I don't know what to do.

[Assistant] Where's the person that took you?

[User] I don't know where they went.

[Assistant] Are they still there with you?

[User] No, they're gone.

[Assistant] Okay, I need you to take a deep breath. What's your name?

[User] My name is Amber.

[Assistant] Are you in the street?

[User] Yeah, we're in the street.

[Assistant] How long ago did he leave?

[User] Like, 10 minutes ago.

[Assistant] What kind of car was it?

[User] It was a red car, I think an SUV.

[Assistant] Do you know the license plate number?

[User] No, I don't know the license plate number.

[Assistant] Which direction did they go?

[User] I don't know where we are.

[Assistant] Do they go towards the freeway?

[User] I don't know where that is.

[Assistant] Amber, I have some help coming to you. Are you by yourself?

[User] No, they have my friend too.

[Assistant] Okay, how old are you?

[User] I'm 16.

[Assistant] Is the officer with you right now?

[User] Not yet.

[Assistant] Amber, what's your last name?

[User] How do you spell it?

[User] What's your friend's name?

[User] Bree.

[Assistant] Can you spell Bree's name?

[User] B-R-E-E.

[Assistant] Okay, do you need an ambulance?

[User] I don't know. My friend is hurt, but I think she's okay.

[Assistant] Can you see a police car?

[User] Yes, he is here now.


[Assistant] 9-1-1, what's your emergency?

[User] Hi, I'm calling because I'm on my way to work going northbound on Redwood Road.

[User] Right around just a little south of the Harvest Hills area on the west side of Redwood, I saw a man walking with a samurai sword.

[Assistant] How many minutes ago was this?

[User] About 5 minutes ago.

[Assistant] And he was on the west side of the road?

[User] Yep. He was walking in the direction of Walmart.

[Assistant] Can you describe him for me? How old did he look?

[User] He looked young, maybe between 20 and 30 years old.

[Assistant] What race was he?

[User] I'm not sure, but he might have been black or Polynesian.

[Assistant] About how tall did he seem?

[User] It's hard to say, but he wasn't overly tall. Maybe around six feet.

[Assistant] Could you estimate his weight?

[User] He was fairly skinny, probably around 150 pounds.

[Assistant] What color hair did he have?

[User] Black. It was kind of an afro style, but pulled back a little bit, like a giant bun on the back of his head.

[Assistant] And you said he had a red shirt? What color pants?

[User] I don't remember the color of his pants.

[Assistant] Okay, hold on one second.

[Assistant] Alright. And your name, sir?

[Assistant] Got a phone number we can reach you at?

[Assistant] Alright. We'll go ahead and get this out to an officer, and we'll have them go check the area. If they have any questions, they will contact you by phone.

[User] Sounds good. Thank you.

[Assistant] You're welcome.

[User] Bye.

[Assistant] Bye-bye.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, ma'am. I just shot my daughter and shot all my grandkids, and I'll be sitting on my step, and when you get here, I'm going to shoot myself.

[Assistant] What is the address that you're at, sir?

[User] 2550 Northwest, 25th, 25 Paris, downstairs. Every one of them are dead.

[Assistant] You said your name is Don Spirit?

[User] Yep.

[Assistant] All right, Don, what kind of gun do you have?

[User] It doesn't matter what kind of gun I got. They're all dead, and when you get here, I'll shoot myself, and then you can figure out what kind of gun it is.

[Assistant] How long ago did this happen, Don?

[User] I don't want to hear it, man. I'm done with all of it. Just bring the officers out here, that's all.

[Assistant] You've got all the kids dead in the house?

[User] Yes.

[Assistant] Okay, how many people, exactly?

[User] Six kids, one adult.

[Assistant] Six kids and one adult?

[User] Yeah. One of them is a baby.

[Assistant] Can you stay on the phone with me until I get somebody there to help you?

[User] What's that?

[Assistant] Can you stay on the phone with me?

[User] No, I'm not doing that. I'm waiting for them to get here. When they get here, I'm going to shoot myself on my back step.

[Assistant] Did you say you're on your back steps?

[User] Yep.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, my name is Andrew Komkoski. I'm CEO of the Chief Financial Credit Union headquartered in Berlin.

[Assistant] Okay.

[User] I just received a call a few minutes ago from one of our VPs who states that he's a victim of a home invasion overnight. His mom, who resides with him, is strapped to a bomb as well as him. He's instructing me to evacuate our branch in New Britain because one of the perpetrators is going to accompany him to collect cash. And I have no reason not to believe what he's saying or how he feels.

[Assistant] Okay. Where does he live?

[User] He lives in Bristol.

[Assistant] Okay. And you need the branch in New Britain evacuated?

[User] I am instructing the staff there to vacate the branch and come to Berlin, correct.

[User] I don't know who to talk to. This isn't a normal circumstance. I probably need to talk to some officer in charge.

[Assistant] Okay, because you're either going to need to go to New Britain or you're going to have to go to Bristol. Did he contact Bristol police about what's going on?

[User] No, he contacted me and he told me not to contact authorities. I need the phone number.

[Assistant] Okay, let me transfer you to Bristol, please.

[User] Okay, thank you.

[User] I was transferred from Berlin dispatch.

[User] Hey, Karen, can you shut my door? I'm sorry.

[User] My name is Andrew Klemkowski. I'm the president and CEO of the Chief Financial Credit Union. We have our main headquarters in Berlin. Five minutes ago, I just received a call on my cell phone from one of our VPs, who resides in Bristol, stating that he and his mom, who live together, are victims of a home invasion overnight. He states that he's strapped to a bomb, he's sitting in his car in the garage, and the perpetrators also put a bomb under his mother's bed. He's instructing me to vacate our New Britain branch because they are going to come and rob it for cash and that the employees are to leave. I have no reason not to believe him.

[Assistant] Okay. What's the address, sir, that he lives at?

[User] He lives on Lufkin Lane. Do you know the house number? I do. Hold on.

[Assistant] And have you contacted your New Britain office while I have you here, or did you call us first?

[User] I called 911 and got Berlin, so they transferred me to Bristol first because that's where he resides.


[Assistant] 9-1-1, what's your emergency?

[User] He's here now. He's in the house.

[Assistant] He's in the house? What's the address?

[User] 26.

[Assistant] Okay, let's stay on the phone, okay?

[User] Okay.

[Assistant] Can you advise? Is this going to be north or south of 65?

[User] Okay, 65.

[Assistant] Okay, they wanted me to tell you to get yourself in a secure area.

[User] Jerry just shot him. He's in the lane in the middle of the kitchen floor, so he was here and he was to get it.

[Assistant] All units responding, subject has been shot by the homeowner.

[User] Okay, I'm going to hang up.

[Assistant] Okay.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, shots fired at St. James Catholic Church on Harrison.

[Assistant] Okay, and did you see the person who did this?

[User] Yes, I did.

[Assistant] Who was it?

[User] I'm not sure who it was, but I heard shots...someone is down.

[Assistant] Okay, someone has been shot?

[User] Yes.

[Assistant] Where is the person who was shot?

[User] Inside the church, St. James Catholic Church.

[Assistant] Where is the person who did this?

[User] He ran away. I think his name is Charles Jennings.

[Assistant] And where is Charles Jennings right now?

[User] He went to get his son.

[Assistant] Is he in a vehicle or on foot?

[User] I think he's in a white '94 Oldsmobile Cutlass.

[Assistant] And where is he heading?

[User] He might be heading to a house near Ben Lomond High.

[Assistant] Okay. Who is the victim that was shot?

[User] His name is James Evans.

[Assistant] Is James Evans conscious? Do you know where he was shot?

[User] I'm not sure. I'm outside the church right now.

[Assistant] Can you describe Charles Jennings?

[User] He's a white male with tattoos, but I don't know what he's wearing.

[Assistant] Is there someone inside with the victim?

[User] Yes, there are people inside, and an officer just arrived.

[Assistant] Okay, did he shoot James Evans inside the church?

[User] Yes, he shot him in the head.

[Assistant] Is there a registered nurse there?

[User] Yes, his wife Tara Evans is a registered nurse.

[Assistant] Can I get your name, sir?

[User] My name is Joe Callan.

[Assistant] Thank you, Joe. Please stay on the line if you have any more information.

[User] Okay, I will.


[Assistant] 9-1-1, what's your emergency?

[User] I'm sitting in the park at West Boulevard by the West Boulevard Rapid Transportation Station. There's a guy here with a pistol. It’s probably fake, but he's pointing it at everybody.

[Assistant] And where are you at, sir?

[User] I'm sitting in the park at West Boulevard by the West Boulevard Rapid Transit Station.

[Assistant] So you're at the rapid station?

[User] No, I'm sitting across the street in the park.

[Assistant] What's the name of the park?

[User] Kudel.

[User] The guy keeps pulling it in and out of his pants. It’s probably fake, but he's scaring everyone.

[Assistant] What does he look like?

[User] He has a camouflage hat on.

[Assistant] Is he black or white?

[User] He's black. He has a gray coat with black sleeves and gray pants.

[Assistant] So he has a camouflage hat, gray coat with black sleeves, and gray pants?

[User] Yes, he's sitting on a swing right now, but he keeps pulling it in and out of his pants and pointing it at people. Probably a juvenile.

[Assistant] Do you know the guy?

[User] No, I don’t.

[Assistant] Okay, we've dispatched the police, stay where you are.

[User] I'm getting ready to leave. He’s right by the youth center. He keeps pulling it in and out of his pants. I don’t know if it’s real or not.

[Assistant] Okay, we’ll send a call through. Thank you.

[User] Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] Hi, I apologize for this because I just called your number and it says that the desk is closed so to reach a police officer, I had to call 911.

[Assistant] That's right, how may I help you?

[User] I would like for a police officer to give me a call.

[Assistant] Okay, and what are you reporting?

[User] I just have some concerns about somebody that I know in this area, it doesn't feel right to me.

[Assistant] Okay, and is this, are you seeing this from around your house?

[User] Well, I had a person that I met this summer that all of a sudden has showed up on my doorstep.

[Assistant] Okay, what's your home address so I can make sure we're in the right area and then I'll have an officer call you?

[Assistant] Are you being harassed?

[User] No, I'm not being harassed. No, there are just some concerns I have because he's got somebody with him and I'm not feeling comfortable about the whole situation.

[Assistant] Is he there now?

[User] No. That's why I want to talk to an officer about this, so maybe they can help.

[Assistant] So, okay, I need to know what he's doing that's making you feel uneasy.

[User] He's got a young girl with him. He is 28 and she's like 15.

[Assistant] Okay. Gotcha.

[Assistant] And what is your name?

[Assistant] Do you prefer contact on your cell or at home?

[User] The cell number.

[Assistant] Okay, I'll have an officer call you.

[User] Thank you.

[Assistant] You bet. Goodbye.

[Assistant] 9-1-1, what's your emergency?

[User] Yeah, I was given this number by Deputy Stacey.

[Assistant] Okay.

[Assistant] And will you get to him and what is this about?

[User] He'll know.

[Assistant] Do you have a case number or anything?

[User] No, I just got done talking to him like five minutes ago.

[User] Shots fired! We have an officer down! Shots fired at Walmart and Port Orchard. Officer down. Officers need help at Walmart. We have two officers down and the suspect shot. We need backup now.

[Assistant] Copy. Officers down. Backup is being dispatched. Is the scene secure for aid?

[User] Affirmative.

[Assistant] Copy, secure for aid.


[Assistant] 9-1-1, what's your emergency?

[User] Hello.

[Assistant] Hello. Can you tell me what happened?

[User] I need help. My dad is hurt.

[Assistant] Does he need an ambulance or police?

[User] Police.

[Assistant] Hi, can I talk to your dad?

[User] Okay.

[Assistant] Does he need an ambulance or police?

[User] Ask him if he needs police.

[User] He's right here, you have to come right away.

[Assistant] Ask him if he needs police or ambulance.

[User] It’s okay. No, can I talk to him?

[User] Just come now. I'm talking.

[Assistant] It's okay. Does he need an ambulance?

[User] You have to come right now.

[Assistant] Okay, stay on the phone with me, okay?

[Assistant] Sir, do you need an ambulance?

[User] They're everywhere. You really have to come.

[Assistant] Okay, the police are on their way.

[User] Can you unlock the door for them?

[User] Okay.

[Assistant] Stay on the phone. Put the phone down and go open the door, okay?

[User] Okay.

[User] Come in!

[Assistant] Sir, can you tell me what happened?

[User] I was trying to work on something and it started bleeding.

[Assistant] Apply pressure on the wound, okay? Do you have any cloths?

[User] Yes, I have a red one here.

[Assistant] Good, use that to apply pressure and stay calm. Help is on the way.


[Assistant] 9-1-1, what's your emergency?

[User] Listen, I cannot understand you.

[Assistant] I can't understand you. What address are you at?

[User] I shot oxygen. I go in the water.

[Assistant] You're in the water? Your vehicle's in the water?

[User] Yeah, yeah.

[Assistant] You don't have any idea where you're at?

[User] No.

[Assistant] Are you in an apartment complex?

[User] No, man, this avenue. 86 is three, almost wild, man.

[Assistant] You're at 86 and where?

[User] 86. I don't know what is Michigan.

[Assistant] Okay, you're at 86, but you're not sure where you're at on 86?

[User] No, man, please tell me.

[Assistant] All right, just a moment.

[User] Please tell me.

[Assistant] That's what I'm trying to do.

[User] Sure, tell me, please.

[Assistant] It's an 86... Township, okay? Stay on the line with me, ma'am.

[User] Man, please.

[Assistant] Yes, I'm going to. Just a moment. Are you still in the car?

[User] Yeah, man. They come in the way.

[Assistant] For EMS, hang on. Vehicle in water, 86th, Township. I have a female in the car. I'm going to stay with you until someone gets there.

[User] Yeah, man, please.

[Assistant] I will stay right with you, okay?

[User] Okay.

[Assistant] She's in the water, 86th and Township, the female's in the vehicle that we have on the line. What's your name, hon?

[User] Elizabeth.

[Assistant] Elizabeth?

[User] Yeah.

[Assistant] Okay, Elizabeth. We have people on the way to help you, okay? Hey, you're still in the water, right?

[User] Right, please send them my way over there.

[Assistant] Ma'am, calm down. We're sending people to you right now, all right? Just stay calm. Are you injured at all? Are you hurt?

[User] No, I'm not hurt, but I'm in the water.

[Assistant] We're on the way, ma'am. We're not going to let you go.

[User] Yeah, we're sending a lot of people to help you, okay?

[Assistant] Okay, there should be an officer pulling up now. What kind of car are you in, Elizabeth?

[User] Stay with me now, honey.

[User] Okay.

[Assistant] How high is the water in the car, hon? Are you all right?

[Assistant] Is there an officer with you?

[Assistant] Okay.

[Assistant] Is there anybody else in the car with you?

[User] Okay, there's someone with you.

[Assistant] Okay, do you have a child or anyone with you?

[User] Okay.

[Assistant] All right, go ahead and hang up, honey.

[User] Okay. Everybody else good, man.

[Assistant] We're out of here.

[Assistant] Awesome. Go ahead.

[Assistant] She's out of the vehicle. 152, 114.

[Assistant] Go ahead.

[Assistant] She's out. She's okay, and it's 478 okay.

[Assistant] Go, get in here.

[Assistant] In 476, he's fine, just a little wet. See, I'm always out of the water.


[Assistant] 9-1-1, what's your emergency?

[User] We have a signal 14, possible signal 20F, headed to East University from Cassadaga.

[Assistant] Can you describe the vehicle?

[User] It's an extended cab white Chevy with a ladder sticking out of the back. The driver is Brian Lankford, wearing camo clothing.

[Assistant] Is he armed?

[User] Yes, he mentioned he is Signal Zero with a gun and his license is over.

[Assistant] What is his last known location?

[User] Last seen at 143 Cassadaga Road, possibly headed towards East University.

[Assistant] Copy that. We'll start units in that area.

[User] Thank you. 11 Charlie 71 en route to East University.

[Assistant] Is there another unit that can assist 11 Charlie 71?

[User] One Charlie 60, can Orange City send a unit?

[Assistant] Copy. I'll check. Orange City unit, can you assist?

[User] Yes, 11 Charlie 71 on scene in the area.

[Assistant] Copy that. Do you need additional units?

[User] Yes, 1651 East University, cross street Foothill Farms Road. No units on scene yet.

[Assistant] Copy. We have units en route. Any injuries reported?

[User] Yes, officer injured. He can't see anything, something in his eye, but he's conscious.

[Assistant] Has he been shot?

[User] Unknown. There's a round through the passenger side window.

[Assistant] Make sure he stays covered. Do we know where the shot came from?

[User] Unknown. We need additional support.

[Assistant] All units, proceed with caution. Perimeter needs to be set up around the house. 1651 East University.

[User] Copy. Is Air 1 available?

[Assistant] Already en route. We will notify the district.

[User] Town four. We'll set up at Saxon and I-4.

[Assistant] Is there information on whether shots are coming from the house?

[User] Unknown. 11.0.2 Central, Fish Hospital, en route with officer shot.

[Assistant] Copy. We'll notify the hospital.


[Assistant] 9-1-1, what's your emergency?

[User] My boyfriend is not moving and he's bleeding from under his armpit.

[Assistant] Okay, where are you located?

[User] 5520 Beaver Crest Drive, apartment 10.

[Assistant] You're in Lurray, correct?

[User] Yes.

[Assistant] Is the bleeding still ongoing?

[User] Yes, it is.

[Assistant] Please take a clean, dry cloth and press down on the wound.

[User] Okay.

[Assistant] Is there anything else happening? Any other symptoms?

[User] He's moaning and throwing up.

[Assistant] Alright, is he breathing okay?

[User] Yes, he's breathing but it's heavy.

[Assistant] Make sure he is on his side to prevent choking on his vomit.

[User] I've done that. What should I do now?

[Assistant] Keep him on his side and watch his breathing. We have an ambulance on the way.

[User] Okay. His eyes are open but he's not responding.

[Assistant] It's important to keep calm. Is there a way for you to let the ambulance in?

[User] I need to go downstairs to open the door for them.

[Assistant] Can you prop the door open or get a neighbor's help?

[User] There’s no one else here. Let me go prop the door open and run back.

[Assistant] Do it quickly and come back to check on him.

[User] I did it. The door is open.

[Assistant] Good. Now go back to him and check his breathing.

[User] He's still moaning.

[Assistant] Has he consumed any alcohol or drugs?

[User] Yes, he has been drinking.

[Assistant] Alright, that could be a factor. Keep checking his breathing. The ambulance should be there soon.

[User] Why are they taking so long?

[Assistant] They're on their way. Just keep watching his breathing and stay calm.

[User] Okay, I will.

[Assistant] Is he still breathing? Do you see his chest moving?

[User] Yes, but his eyes are open and he's not responding.

[Assistant] If he's breathing, that's a good sign. Stay calm.

[User] Okay, I'm watching him closely.

[Assistant] Stay on the line with me until the ambulance arrives.

[User] Okay, thank you.

[Assistant] You're doing great. Just keep talking to him and keep him on his side.

[User] Alright, I'm here.

[Assistant] Help is almost there. Just stay with him.


[Assistant] 9-1-1, what's your emergency?

[User] I haven't got a hospital.

[Assistant] What's the location of your emergency?

[User] At the hospital.

[Assistant] Where? What's the address?

[User] Is it 400?

[User] 4-6?

[User] Yes.

[Assistant] Okay. At the hospital, where are you?

[User] 3200.

[Assistant] Okay, what's going on there?

[User] Someone has a gun.

[Assistant] Inside the hospital?

[User] Yes.

[Assistant] Is it a male or female?

[User] A male.

[Assistant] White or black?

[User] White.

[Assistant] What's he doing with it?

[User] He shot a gun.

[Assistant] He shot a gun in the hospital?

[User] Yes, yes.

[Assistant] Who did he shoot, do you know?

[User] I don't know. No one, but he shot it off, and I don't know what's going on.

[Assistant] Okay, you said he's in the NICU?

[User] Yes.

[Assistant] Okay, hold on one second, okay?

[User] Okay.

[Assistant] Can you give me a description of what he's wearing?

[User] He's wearing a hat. He's a heavy-set man with a beard.

[Assistant] Okay. And anything else?

[User] I think he's in room 3201.

[Assistant] Was he in 3201?

[User] Yes, yes.

[User] Can you please send someone?

[Assistant] We're on the way. Just stay on the phone, okay?

[User] Okay. Okay.

[Assistant] Do you know if anybody's injured?

[User] I do not believe so. We heard the gun go off. We didn't know what was going on. We thought it was an oxygen tank or something.

[User] Then we went in there.

[Assistant] You're hiding?

[User] Yes, I'm hiding in a room right now, so I don't even know what's going on.

[User] I hear them making an announcement right now. We couldn't figure it out. We all went in the room because we thought it came from there.

[User] We thought it was an oxygen tank. Then we saw him sitting there with a gun and he was like, you know, loading it or whatever.

[Assistant] Okay, so he was loading the gun?

[User] Yeah, he was like doing something like that and then we all left.

[Assistant] Do you know, is he there visiting family?

[User] I had been in the room earlier and he wasn't there. He looked like he was sitting in the chair.

[Assistant] Okay. What kind of patients are up there in 3201?

[User] It's a neuro ICU.

[Assistant] Neuro ICU? Adult?

[User] Yeah, adults.

[Assistant] Just stay on the phone. We had several officers coming to you guys.

[User] Okay.

[Assistant] Do you know if anybody's injured?

[User] I do not believe so.

[User] I don't know if I should get up and see.

[Assistant] No, I wouldn't. Stay exactly where you're at.

[Assistant] Is anybody there with you?

[User] Just a patient.

[User] I hear someone yelling.

[Assistant] Stay exactly where you're at. Did you lock the door?

[User] I have it closed, but I don't know if it's locked.

[Assistant] Can you put something in front of the door?

[User] No, there's nothing to put in front of the door.

[Assistant] Okay. Where are you at?

[User] I'm in 3206, like five rooms down. I hear screaming out there. I don't know what's going on.

[Assistant] Do you have a patient with you?

[User] Yeah, he's out of it, though. I hear people yelling.

[User] I hear commotion. Are you a staff, a nurse?

[User] Yeah.

[User] I don't know if I should be going up there. I don't know. Should I go?

[Assistant] No, stay exactly where you're at. You're doing good. Just let me know when you hear anything, okay?

[User] Okay, I hear a commotion. People are running.

[Assistant] Okay, just stay on.

[User] Okay, I think they need help out there.

[Assistant] No, you need to stay where you're at. You're doing good.

[User] I think someone's coding or something.

[Assistant] Stay right where you're at, okay? We have several officers coming there.

[User] Okay, I got to go in there.

[Assistant] Where's the person with the gun?

[User] I have no idea.

[Assistant] Ma'am, you don't want to get in the middle of it.


[Assistant] 9-1-1, what's your emergency?

[User] Yeah, I just...

[Assistant] Do you need medical aid or police assistance?

[User] I just committed a father's worst sin.

[Assistant] Okay.

[User] I just shot my daughter in the head and my son in the head.

[Assistant] Okay, what is your address?

[User] I had to put them out of their misery.

[Assistant] Okay, where are you at, sir?

[User] I'm going to have to shoot myself to get rid of their demons.

[Assistant] Okay, sir, are you armed?

[User] I can't hear you.

[Assistant] I need your address, please. Sir, what is your address?

[User] Can you hear me?

[Assistant] Yes.

[User] 1509 5th Street Southeast.

[Assistant] Okay. Do you have a weapon? Do you have the gun now?

[User] Yes, I do.

[Assistant] Okay.

[User] It's all because of alcohol and drugs. Our family's torn apart.

[Assistant] Okay. You mentioned your son has two little boys upstairs asleep and your wife is asleep.

[User] Yes, they're asleep.

[Assistant] And you said there are children in the residence?

[User] Yes, my son's little boys.

[Assistant] Okay, what's your name?

[User] My name is Michael.

[Assistant] Michael, what's your last name?

[User] Okay, Michael.

[Assistant] Is your son and daughter... Are they... Okay. Can you hear me?

[User] Yes.

[Assistant] Okay. You said you've been drinking tonight?

[User] No, not me. Our kids and our grandkids, the older ones, have been doing the drugs and drinking.

[Assistant] Okay.

[User] Oh, my God. Jesus, for years we've been dealing with this. My wife is suffering with depression and anxiety.

[Assistant] Hold on one second, Michael, for me. Stay on the line. I don't want you to hang up.

[Assistant] Okay, Michael, what room are you in right now?

[User] I'm sorry, I can't understand you. What room are you in right now, Mike?

[User] I'm in the kitchen.

[Assistant] I'm going to have to shoot myself.

[Assistant] No, I'm asking you, Michael, if you can put the gun down for me?

[User] I set the gun down.

[Assistant] You've set the gun down?

[User] Yes, the gun is down.

[Assistant] Okay. What kind of gun do you have?

[User] I can't take this anymore.

[Assistant] Michael, I need you to stay calm. What kind of gun do you have?

[User] It's a .22 caliber.

[Assistant] Do you have the gun again?

[User] No, it's sitting right here by me.

[Assistant] But it's set down, correct?

[User] Yes.

[Assistant] Are your grandkids in the residence? Are those the two children you were talking about?

[User] Yes, they're just little boys. They're like six and seven, sleeping upstairs with my wife.

[Assistant] Okay, Michael, I don't want you to harm yourself. I want you to stay on the line and talk with me, okay? We can get you some help.

[User] Okay, my son is moaning. He has a problem. I need to do it again.

[Assistant] No, Michael, we're going to get you some help. You don't need to do that.

[User] Okay.

[Assistant] What room is he in?

[User] He's in the living room on the couch and my daughter is upstairs in her bedroom.

[Assistant] Do you have a cordless phone, Michael?

[User] Yes, I'm on a cordless phone.

[Assistant] Are you still in the kitchen?

[User] Yes, I'm in the kitchen.

[Assistant] I want you to stay there and keep talking with me; we're getting help to you.

[User] Okay, I need an ambulance here.

[Assistant] Okay, stay on the line. The front door is unlocked, correct?

[User] Yes, it's unlocked.

[Assistant] Michael, I need you to stay calm. We're going to get you some help. I want you to put the gun down and go to the front door where the officers can talk to you, okay?

[User] I am so cold.

[Assistant] Michael, stay calm. Do you have a jacket you can put on?

[User] Yes, I'm putting my jacket on.

[Assistant] Let me know when you've put the jacket on and are walking to the front door.

[User] The gun is on the counter.

[Assistant] The gun is on the counter, that's good. Are you going to the front door now?

[User] Yes, I'm walking to the front door now.

[Assistant] He's walking to the front door now. Just keep walking, Michael.

[User] I'm shaking like a leaf.

[Assistant] Okay, we'll get you warm. Just keep going, you’re doing great.

[User] I just want to die, but I can't leave my family alone.

[Assistant] Michael, focus on getting to the door. The police are there to help you.

[User] Okay, I'm at the front door.

[Assistant] You're at the front door, good. Open the door slowly and do what the police say, okay?

[User] I'm opening the door now.


[Assistant] 9-1-1, what's your emergency?

[User] Please, send the police!

[Assistant] What's the problem there?

[User] He killed my friends!

[Assistant] What's the problem? I need to know.

[User] The police stop! With a gun! With a gun!

[User] Please, hurry up! He's killing my girlfriend!

[Assistant] They're on the way, but I need more information. Who's doing this?

[User] With guns! They'll break the guns!

[Assistant] Who has the guns?

[User] You've got to kill him!

[Assistant] I need you to calm down.

[Assistant] Why do you need somebody there?

[User] He's killing my friends.

[Assistant] Who's killing your friend?

[User] My chimpanzee!

[Assistant] Your chimpanzee is killing your friend?

[User] Please, hurry up! He's got a gun!

[Assistant] Someone is on the way. Where are you?

[User] Please, shoot him! The monkey's beating up on somebody!

[Assistant] What is the monkey doing?

[User] He ripped her face off! He's trying to attack me, please, hurry!

[Assistant] I need you to calm down. They're on the way. Can you push him away?

[User] Please, hurry up!

[Assistant] They're on the way, ma'am. Is the monkey still with your friend?

[User] He killed her, please.

[Assistant] Are you there with your friend?

[User] He's trying to attack me now.

[Assistant] I need you to calm down so you can help your friend. Are you there with your friend?

[User] How fast can you get them here?

[Assistant] They're on the way. If the monkey moves away from your friend, let me know.

[User] I can't. She's dead. He ripped her apart. Everything.

[Assistant] No, just breathe, okay? I need you to stay with me until they get there.

[User] Please, hurry!

[Assistant] They're on the way. I need you to calm down.

[Assistant] Is the monkey still with your friend or is your friend still on the floor?

[User] She's dead. I tried to push him away, but he's still there.

[Assistant] Do not get any closer, okay? They're on the way.

[Assistant] If the monkey moves away, let me know, okay?

[User] No, he's still there.

[Assistant] Okay. Is your friend alive?

[User] No, she's dead. She's not moving.

[Assistant] I need you to stay on the phone with me. They're on the way, okay?

[User] Please, hurry. Have them shoot him. He's going to attack me.

[Assistant] I need you to stay in your car and lock the windows. Help is on the way. Stay calm.

[User] He's walking around. He's hurt!

[Assistant] Stay in your car. Do not get out. The police are on the way.

[User] Please have them shoot him!

[Assistant] They will. Just stay in your car.

[User] They're here, but he's not dead!

[Assistant] I need you to stay in your car. They know about the situation.

[User] He's coming after me!

[Assistant] Stay in your car. The police will handle it.

[User] Please hurry!

[Assistant] Stay calm. Help is there. Hang on.

[User] He's still moving. He's still alive!

[Assistant] They will keep shooting until he's no longer a threat. Stay with me.

[User] I don't see any officers.

[Assistant] That's fine. Just stay in your car. They're handling it.


[Assistant] 9-1-1, what's your emergency?

[User] Hi, 1313 Esther Drive, Boulder City, Nevada.

[Assistant] Okay, and what phone number are you calling from?

[User] 259-899-7979.

[Assistant] And what's the problem? Tell me exactly what happened.

[User] My name is Hans Walters. I worked for the Las Vegas Metropolitan Police Department. I just shot and killed my son, Max, and my wife, Michelle.

[Assistant] Okay.

[User] I killed her because she's in such chronic pain from her neck and back, and on more medicines than she's not going to survive.

[User] We were both seeing a therapist and a psychologist in Boulder City. His name is Jay Summers, and I feel terrible for doing it.

[Assistant] Okay.

[User] Please don't interrupt me. Please.

[User] I've also set the house on fire, and if the fire department comes to my house, there's a fire hydrant right in front of my house. I'm going to open fire on them, so they have to wait until the house is burning, and then I'm going to shoot myself, okay?

[Assistant] Okay, sir.

[User] Don't ask me any questions.

[User] This is real. This is not a joke.

[User] The fire alarms in the background are because I set the garage and the bedroom on fire. My wife's in the bedroom. I shot her in the head. My son, unfortunately, is no more. He was watching Oswald, and I shot him in the head, too.

[User] Oh, forgive me for my sins. Please don't call back. Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] I'm up here at McDonald's, and I had ordered like seven burgers.

[User] I went to my vehicle, and when I came back, they took a burger from me.

[User] I'm calling about McDonald's, right? They gave me six burgers instead.

[User] They want to talk junk, and they're sitting there at McDonald's.

[Assistant] Okay, which McDonald's are you at?

[User] The one on Overthorpe.

[Assistant] Is there a callback number?

[User] Yes.

[Assistant] Which McDonald's, sir, are you located at?

[User] On Overthorpe, near the Liberty Expressway.

[Assistant] East Oglethorpe near the Liberty Expressway?

[User] Yes, the one near the Liberty Expressway.

[Assistant] Sir, will you be standing behind your vehicle?

[User] Yeah, I'll be outside.

[Assistant] What kind of vehicle, sir?

[User] I'm in a black Dodge Ram.

[Assistant] Alright, we'll get somebody out there.

[User] Thank you.

[Assistant] Yes.


[Assistant] 9-1-1, what's your emergency?

[User] Hello? My dad and my uncle just got shot.

[Assistant] Okay, calm down. Two people shot at this time. What happened? Tell me exactly what happened.

[User] They came in and then they left. Someone tried to catch them. They really shot him.

[Assistant] Okay. Did you see the person who did it?

[User] No. I didn't see their faces. They had bandanas covering them.

[Assistant] Did you see if they were white or black?

[User] I couldn't tell, but we're in a black neighborhood.

[Assistant] Okay. Which way did they go?

[User] I don't know. My dad is just sitting there, and the local police told me to get on the ground.

[Assistant] All right. The paramedics and the police are on the way. Did the suspect leave the scene yet?

[User] Oh, my God. Yes, they left about an hour ago.

[Assistant] All right. It seems clear. Suspects are described as black males wearing bandanas.

[Assistant] Did you see if they left in a vehicle?

[User] I don't know. My husband just told me to get on the ground.

[Assistant] Okay, stay on the line with me. The police are almost there.

[Assistant] The police are now there. You can go ahead and hang up with me now.

[User] Okay. Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] A plane has just crashed into the Hudson River.

[User] U.S. Air, Big D.C. 9 or 10 has crashed into the Hudson River.

[User] Oh, my God, it was a big plane. I heard a big boom just now.

[User] We looked up and the plane came straight over us and it was turning. Oh, my God.

[Assistant] What's your name, sir?

[User] Sure as I called you, the plane disappeared out of sight. I guess because of the buildings.

[Assistant] Was it a large or small plane?

[User] It looked like an Airbus plane, like a big plane.

[Assistant] All right, sir. Stay right there, I'm sending everybody, okay?

[User] Okay.

[User] Wow. Now I want operator 2194.

[User] Yeah, I'm witnessing an airplane going down. It's on fire on the left side.

[Assistant] Where?

[User] It's turning. I don't know where it's going to fall, though.

[Assistant] Where are you, sir?

[User] Oh, my God. Where are you?

[Assistant] Where are you?

[User] Avenue on 1-99.


[Assistant] 9-1-1, what's your emergency?

[User] 750 South, 650 West, apartment 154.

[Assistant] In Provo?

[User] Yes.

[Assistant] 750 South, 650 West, Unit 154.

[User] Yes.

[Assistant] Is it at the Boulder?

[User] Yes.

[Assistant] A phone number for you in case we get disconnected?

[User] 801.

[Assistant] Do you need police or paramedics there?

[User] I'm not sure. My friend called and basically told me she was going to kill herself, and I think she probably will.

[Assistant] Can you tell me her name?

[User] It's Yvette Kimber, Y-V-E-T-T-E K-I-M-B-E-R.

[Assistant] How long ago did she call you?

[User] Just right before I called you.

[Assistant] Do you know if she's taken anything?

[User] I don't.

[User] She called me at 8:59.

[Assistant] We're going to get some help over there. Do you know if she's alone?

[User] Yes, I believe she's alone. I called her daughter, and her daughter's on her way over there, too.

[Assistant] Did she tell you how she was planning on doing this?

[User] She said, I wanted to tell you goodbye, and I remember Skittles. I call her Skittles.

[Assistant] Okay, and you actually spoke to her, it was not a text message, correct?

[User] I talked to her.

[Assistant] Alright, we have an officer headed that way. Did she have any weapons in the house that we need to be aware of?

[User] I don't know. I'm in Santaquin; she's in Provo.

[Assistant] How old is she?

[User] I think she's around 45. I'm not sure.

[Assistant] Has she been depressed recently?

[User] Her boyfriend broke up with her today. And she has a long history of depression.

[Assistant] Do you know if she's tried to commit suicide in the past?

[User] I've heard that she's tried to overdose before, but I've only met her last year.

[Assistant] What's her phone number?

[User] Um, let me look it up.

[Assistant] Did you tell her you were going to be calling the police?

[User] No, I didn't have time to. She hung up on me.

[Assistant] Alright, like I said, we do have an officer headed that way. Do you want them to make contact with you at all or just check her welfare?

[User] I would like somebody to call me back and let me know what's going on.

[Assistant] Do you think she'd be upset if the police were to call her or show up?

[User] I don't know because I don't think she'd answer to Whitney, her daughter.

[Assistant] Alright, thanks for calling. I appreciate it.

[User] Bye.

[Assistant] 9-1-1, what's your emergency?

[User] Fire.

[Assistant] What's the address?

[User] 750 South, 650 West, parking lot number six.

[Assistant] 750 South, 650 West, parking lot number six?

[User] Yes, it's the Boulders.

[Assistant] Is the phone number you're calling from...

[User] Pardon me?

[Assistant] Your phone number?

[User] What city?

[Assistant] Do you need police or paramedics at the Boulders?

[User] Uh, you may want to send paramedics just in case.

[Assistant] What's going on?

[User] The fire is spreading.

[Assistant] What's on fire?

[User] The apartment building.

[Assistant] Okay. Let me dispatch the fire department. Hold on. Don't hang up.

[User] I won't.

[User] It's on the outside now. The windows are exploding.

[Assistant] The paramedics are on the way. Are you outside the apartment right now?

[User] No, but I need to go to my car. You may be better. Go across and get those people out of the apartment. We're trying to get everybody outside.

[Assistant] Is everybody out of the building?

[User] We're trying to get them out now. We're yelling to get everybody out.

[Assistant] Okay. How many apartments are on fire?

[User] Right now, one, but it's spreading.

[Assistant] Is anybody injured?

[User] Not yet, but there's one or two people trapped upstairs.

[Assistant] Is someone trapped upstairs?

[User] I see one person trapped upstairs trying to get out the window.

[Assistant] One person's trying to get out of the window?

[User] Yes, ma'am.

[Assistant] We do have the fire department on the way. I'll tell you exactly what to do next. Are flames visible?

[User] Yes, they're very visible. It's spreading all over the place.

[Assistant] And this is a large apartment building, correct?

[User] It's building 28.

[Assistant] Building 28?

[User] Yes, building 28, lot 6. It's spreading to the next building.

[Assistant] It's spreading to the next building?

[User] Yes, ma'am. It's spreading to the next apartment, across the way from the fire.

[Assistant] We do have several fire units on the way. Can you tell me if the person made it out of the window?

[User] Yes, I saw the person make it out of the window. There's another one trying to get out.

[Assistant] Is anybody stuck in the building right now?

[User] Right now, I don't see anyone stuck.

[Assistant] We do have the fire department on the way. What's your name, sir?

[User] <name>

[Assistant] Alright, thanks for calling.

[User] Thank you.

[Assistant] Bye.


[Assistant] 9-1-1, what's your emergency?

[User] Please come down here.

[Assistant] What address?

[User] I don't know the address.

[Assistant] You're going to have to give me an address or a street marker.

[User] Just stay with me. I don't know the address.

[Assistant] Okay. Can you tell me anything that's around you? Try to think.

[User] We're behind Cal-Safe.

[Assistant] Behind Cal-Safe? How far behind Cal-Safe?

[User] I'll be standing outside.

[Assistant] How far behind Cal-Safe?

[User] That's the number. 627, is it Sunrise Park or Cherry Street or away?

[Assistant] 627, Sunrise Park.

[User] Yes, Sunrise Park.

[Assistant] Listen to me, I'm going to get somebody on the way, but just tell me what happened.

[User] Oh, no. They just went in there to get the... It was an accident. He shot them both.

[Assistant] He shot both of them?

[User] Yes.

[Assistant] Okay. So there are two people who have been shot?

[User] Yes.

[Assistant] All right. Just stay with me. You're there on Sunrise Park behind Cal-Safe. Where are they shot?

[User] Oh, God. Just get down here. I don't know where they got shot. I don't want to move them.

[Assistant] Okay, stay with me. I've got the police department on the way, and I'm getting an ambulance on the way. What color is the house or trailer you're at?

[User] It's a trailer.

[Assistant] It's a trailer? Okay. Are you on Love Avenue?

[User] Yes.

[Assistant] Okay. Are there several trailers around you?

[User] Just hurry and get here.

[Assistant] I've got them on the way. I'm going to talk to you until they get there, so don't hang up. What is your name?

[User] Okay.

[Assistant] All right. And you're at 627 Sunrise Park?

[User] Yes.

[Assistant] Okay. Stay right where you are and I'm going to talk to you until an officer gets there.

[User] Hurry. Oh, God.

[Assistant] So they went in there to get some papers?

[User] Yes.

[Assistant] Okay. What happened then?

[User] Oh, shit. We shouldn't have gone in.

[Assistant] Okay. What happened?

[User] They went in, and he just came in there and shot them both.

[Assistant] Who shot them?

[User] Matt Moore.

[Assistant] Where is he?

[User] He just left. He just booked it.

[Assistant] Did he leave on foot or in a car?

[User] I don't know. I'm checking right now. Oh God, I can't see.

[Assistant] Can you see the police?

[User] Okay. The police are here now.

[Assistant] Good. Talk to the officer. The subject involved has left the area, trying to ascertain if it was by vehicle or on foot. Are you still there?

[User] They're following me.

[Assistant] Are you on foot or driving?

[User] I'm driving.

[Assistant] Okay. Just talk to me until you get to the residence and then we'll hang up, okay?

[User] Okay.

[Assistant] Is anybody else hurt?

[User] No, just them two, but I think they're dead.

[Assistant] Okay. And you said it was Matthew Moore?

[User] Yes.

[Assistant] Did you see him shoot them?

[User] Yes, I did.

[Assistant] You need to tell the officers all this when they talk to you. Do you have any idea where he may have gone?

[User] No, I do not.

[Assistant] All right. Can you tell me if he left on foot or in a vehicle?

[User] It was in a vehicle.

[Assistant] Do you know what kind of vehicle?

[User] A black Pontiac.

[Assistant] Was he by himself?

[User] Yes.

[Assistant] Okay. I'm going to hang up with you now, okay?

[User] Okay.


[Assistant] 9-1-1, what's your emergency?

[User] They're pulling this road over here. There's piles and piles of stuff everywhere.

[Assistant] Can you please specify the nature of the problem?

[User] It's all over the road. It's a huge mess.

[Assistant] Do you see any vehicles or people causing this?

[User] There's a truck putting more stuff down. It's out of control.

[Assistant] Can you provide a location?

[User] End of the road, near the construction site.

[Assistant] Alright, can you stay on the line?

[User] I’m trying to clear it but I need assistance.

[Assistant] Are you in any immediate danger?

[User] No, it’s just a big mess.

[Assistant] Help is on the way. Please stay clear of the area until they arrive.

[User] Okay, thank you.


[Assistant] 9-1-1, what's your emergency?

[User] There's an emergency at Northwest 6th Avenue and 8th Street.

[Assistant] 6th Avenue and 8th Street?

[User] Yes, 6th Avenue and 8th Street.

[Assistant] Okay, ma'am, what is the problem?

[User] A white female passenger passed out on one of our vehicles, which is a metro bus number 212.

[Assistant] And this is a female that fainted?

[User] Yes.

[Assistant] Are you in contact with her?

[User] No, I have to operate on the other line, but someone else is in contact with her.

[Assistant] Okay, is she still unconscious?

[User] Yes.

[Assistant] Is she breathing?

[User] Yes.

[Assistant] All right, ma'am, I'm going to ask some questions. I do have emergency responders on the way. Can you ask them if she is breathing normally?

[User] Hold on a second. No, she's not breathing normally, and there's fluid coming out of her mouth.

[Assistant] Okay, I need you to turn her to her side and clean out her nose and mouth.

[User] Hold on a minute. Okay, she's not moving, she's just limp.

[Assistant] That's okay. Lay her flat on her back with nothing under her head. Clean out her nose and mouth. Now, place one hand on her forehead, the other under her neck, and tilt her head back.

[User] Okay, hold on. They did it.

[Assistant] Great. Now, place your ear next to her mouth. Can you feel or hear any breathing?

[User] Hold on. They say she's gasping for air.

[Assistant] Okay, so she's not breathing correctly, is that right?

[User] Yes.

[Assistant] If her breath is not steady or normal, I want you to tilt her head back some more.

[User] Hold on a second. They said she's turning colors and gasping every so often.

[Assistant] Okay, I'm going to guide you through how to perform chest compressions. Make sure she's flat on her back on the ground. Place the heel of one hand on her breastbone, right between her nipples. Place your other hand on top of that hand, and push down hard and fast, about 2 inches deep.

[User] Okay. Hello?

[Assistant] Yes, I'm right here.

[User] My rescue team just arrived.

[Assistant] Okay, thank you for your help, ma'am. Emergency responders will take over now.


[Assistant] 9-1-1, what's your emergency?

[User] There's somebody, there's a guy, and I'm home alone, and he's banging on my door. Please, I need somebody here, quick.

[Assistant] Okay, I need your address.

[User] West 79th Street.

[Assistant] Is that a house or an apartment?

[User] A house.

[Assistant] What's your phone number?

[User] [Phone number]

[Assistant] Tell me exactly what happened.

[User] There's a guy, and I'm home alone. He's talking on my door, please. I need somebody here, quick.

[Assistant] Did he open the door?

[User] He opened the door. He opened the...

[Assistant] You opened your front door?

[User] He opened the door.

[Assistant] What's your name?

[User] Cynthia.

[Assistant] Are you expecting anyone?

[User] No, no, no. I need someone quick.

[Assistant] Okay, stay on the line with me. Don't hang up. Are you in a room or anywhere by yourself?

[User] No.

[Assistant] Can you get into a room somewhere that you can lock yourself in?

[User] No, I can't.

[Assistant] Why can't you?

[User] He's in the house. He's looking at me, please.

[Assistant] What do you mean he's looking at you?

[User] He's not looking at me. I need someone here.

[Assistant] How old are you?

[User] I'm 12.

[Assistant] You're 12 and you're home alone?

[User] I need a police officer here quick.

[Assistant] Okay, listen. I'm asking you these questions so I can send help out to you. Can you get into your room or lock yourself in your room or something?

[User] Okay, I'm in the room.

[Assistant] Okay, did you lock yourself in the room?

[User] Yes.

[Assistant] And you're not expecting anyone?

[User] No.

[Assistant] You said he opened your front door?

[User] Yes.

[Assistant] Okay, give me one second. And you told me your name again?

[User] Cynthia.

[Assistant] Was this guy going through the front door or the back door?

[User] The front door.

[Assistant] Did you see him? Did you see if he was white, black, or what clothes he was wearing?

[User] He's white, he's wearing a green shirt and white pants.

[Assistant] Give me one second. Was he driving a car?

[User] Yes, a regular four-door car.

[Assistant] Was it an SUV or anything?

[User] It was a small car.

[Assistant] Okay, hold on a second. Can you see if you can find out more details on the car?

[User] No, I can't.

[Assistant] Alright, stay in the room, keep the door locked, and stay on the line with me. Are your parents around?

[User] My dad is away.

[Assistant] What kind of car does your dad drive?

[User] A Dodge.

[Assistant] What color?

[User] Gray.

[Assistant] Alright, stay on the phone with me. Are you still in the room?

[User] Yes.

[Assistant] Are you hiding?

[User] Yes.

[Assistant] Alright, stay as quiet as you can. The police should be getting there soon.

[User] Okay.

[Assistant] Can you see the intruder?

[User] He's trying to open my room door.

[Assistant] Okay, stay calm. Do you still hear him inside the house?

[User] Yes, I hear him opening doors.

[Assistant] Okay, just stay quiet and stay on the phone with me, alright?

[User] I think he's trying to find something.

[Assistant] Alright, stay with me. Help is on the way. Are you okay?

[User] I think he's trying the back door.

[Assistant] Do you hear him still inside the house?

[User] Yes, he's trying to get out.

[Assistant] Alright, stay in your room until I tell you it's safe to come out.

[Assistant] The police should be arriving soon. Stay on the phone with me.

[User] Okay.

[Assistant] Is he still inside?

[User] Yes.

[Assistant] Okay, help is almost there. Stay calm.

[User] I think I hear the police.

[Assistant] Alright, keep quiet and stay hidden until it's safe. The police will find you.

[User] Okay.

[Assistant] Is the intruder still inside the house?

[User] I think he heard the police and ran out.

[Assistant] Okay, stay where you are. The police will come to you.

[User] The police are here. I hear them.

[Assistant] Alright, stay on the phone with me until they reach you, okay?

[User] Okay.

[Assistant] Just stay on the line until you're safe.

[User] I think they're telling him to put his hands up.

[Assistant] Good, stay quiet.

[User] I can't see anything. I'm in the closet.

[Assistant] Stay in the closet until they tell you it's safe.

[User] Okay.

[Assistant] You're doing great. Stay calm.

[User] The police are here. They have dogs and everything.

[Assistant] Okay, do you still hear the intruder?

[User] No, I don't think so.

[Assistant] Stay on the line until an officer reaches you, okay?

[User] They're telling him to put his hands up.

[Assistant] Just stay where you are.

[User] Okay.

[User] I can't see anything. I'm still in the closet.

[Assistant] Stay there until they make contact with you.

[User] Okay.

[User] The police are inside the house now.

[Assistant] Good. Stay there until they come to you.

[User] They're calling out for me.

[Assistant] Okay, you can call out to them now.

[User] Thank you.

[Assistant] You're welcome. Stay safe.