[Assistant] 9-1-1, what's your emergency?

[User] My Uncle Javis is slitting his neck and his girlfriend's neck, and I have kids here.

[Assistant] I have kids here. Okay. What's going on there?

[User] My Uncle Javis is slitting his neck in front of my kids.

[Assistant] Okay. What address are you at?

[User] 818 East Main.

[Assistant] Is that in Lowell?

[User] Yes.

[Assistant] Okay. All right. Stay on the line with me, and let me get the ambulance on the line. You need to calm down for your children's sake.

[User] Okay.

[Assistant] What's going on, bud? Hello? What's going on?

[User] My Uncle Jeff is slitting his neck in front of my kids and slitting his ex-girlfriend’s neck. Come on! Get in, go!

[Assistant] I can't hear you. Stay on the phone with me.

[User] I am. I am.

[Assistant] Are your kids out of the house?

[User] I can't. It's too cold and I have a newborn.

[Assistant] You can't send them to the neighbors or something?

[User] No, I don't have any friends around here.

[Assistant] Okay. Just a minute. Please hurry.

[User] Yep, they're on the way. Hang on. Let me call.

[Assistant] What's going on now?

[User] He's still trying to slit. He's bleeding badly and he's still trying to slit his ex-girlfriend's neck.

[Assistant] Okay. All right. Hang on just a minute. Where's the knife now?

[User] We're going to be going soon, okay, honey? I promise. We can't. We have nowhere to go. We don't have a car.

[Assistant] Is anybody able to get the knife away from him?

[User] No.

[Assistant] Okay. All right, I don't want anybody else hurt. How many people are hurt at this point?

[User] I'm sure there's two.

[Assistant] What is your first name?

[User] Megan.

[Assistant] Megan, you need to tell me what's going on so I can let my officers know.

[User] Okay. My Uncle Jeff came over here—

[Assistant] Right. Now, tell me what's going on right now.

[User] My Uncle Jeff is standing in front of Jana.

[Assistant] In the living room?

[User] Yes, and Jana is scared. She can't move. Troy can't move.

[Assistant] Is he holding them there so they can't get out? Are they able to get out of the house?

[User] No, they're not able to. None of us can.

[Assistant] Okay. Hold on.

[User] I know you're hungry, but I can't get to your mother.

[Assistant] Who is that?

[User] My niece Mackenzie.

[Assistant] She needs to get away.

[User] I can't put her anywhere. I have no place to put her. That's why I need you guys.

[Assistant] Well, we're on the way, all right, Megan? Just stay with me. What's he doing now?

[User] He's attacking Jana right now.

[Assistant] Okay, all right. Just tell me what's going on, but I don't want anybody else hurt.

[User] He's slitting her. Her neck is bleeding really badly.

[Assistant] He's attacking her again with the knife?

[User] Yes.

[Assistant] Go over there and sit, both of you. Now, get over there, now. I don't want you to see this.

[User] Troy is just sitting there trying to get him to stop.

[Assistant] Is he stabbing her? What's going on?

[User] Either he's playing with his cuts or he's showing his cuts or something. I can't see.

[Assistant] You can't see him right now?

[User] Well, I can see him, but his back's turned, so I don't know what he's doing.

[Assistant] Okay.

[User] No, don't come out here like that. I got kids.

[Assistant] Who are you talking to?

[User] My Uncle Jeff.

[Assistant] Has he still got the knife?

[User] No.

[Assistant] He put it down?

[User] Yes. Wait, he's got a bigger knife!

[Assistant] Oh, Mackenzie. Sit down, Mackenzie.

[User] Hurry up! They're on the way.

[Assistant] Are you able to get the kids out the sliders?

[User] I can see the cops. Please hurry.

[Assistant] Are you able to get the children out to the officer, Megan?

[User] I can't get anybody out. They don't have shoes on. They don't have clothes on.

[Assistant] Are you able to hand them out to the officer?

[User] Hurry up!

[Assistant] What's going on? Megan, what's going on?

[User] He's slitting his neck, killing himself.

[Assistant] He's slitting his own neck?

[User] Yes.

[Assistant] Has any of the officers come in yet?

[User] No, not yet.

[Assistant] Keep me updated as to what's going on, all right?

[User] Get away from there, you guys. Go!

[Assistant] He's laying down?

[User] Yes, he's in the living room.

[Assistant] Okay, who else is in there with him? Dana and Troy are still in there? Are the kids still in the kitchen with you?

[User] Yes. Don't look, you guys. Please don't look.

[Assistant] Okay.

[User] Does anybody approach?

[Assistant] Megan?

[User] What?

[Assistant] I understand this is upsetting, but I need you to keep your...

[User] He's down. You can go.

[Assistant] Are the officers in?

[User] Yes, one of the county sheriffs.

[Assistant] One officer's in?

[User] Yes. Honey, come on, come on.

[Assistant] Are you able to get out?

[User] We're still not, because I don't have any shoes or clothes for the kids.

[Assistant] Are you able to go to a neighbor?

[User] Oh my God, Jana. Oh my God.

[Assistant] Megan?

[User] What?

[Assistant] Let me know what's going on right now.

[User] Is there another officer in there?

[Assistant] I believe so. Are you outside or inside?

[User] We're still inside because I can't get the kids out in this weather.

[Assistant] Okay. Your uncle Jeff is down. Is he?

[User] I don't know if he's dead or what.

[Assistant] Okay. Do they have him handcuffed? Can you see?

[User] Yes, they have Troy and Jana lying on the ground right now.

[Assistant] All right. Are all the officers there with you?

[User] Yes.

[Assistant] Okay. Are you still inside or outside?

[User] We're still inside the house.

[Assistant] All right. Do any of the kids need any medical assistance or are you all set?

[User] We're all set.

[Assistant] Okay. The officers have him handcuffed, right?

[User] He's laying on the ground with his head on the couch. I can't tell if he's dead or not. They can't tell if he's handcuffed.

[Assistant] I just want to make sure the situation is safe before we disconnect.

[User] Okay.

[Assistant] Stay on the line with me a minute. I just want to make sure my officers are safe.


[Assistant] 9-1-1, what's your emergency?

[User] I met Roosevelt in 59. The cafe races, there's been a shooting. Somebody came in and shot a bunch of people. I'm hiding in the bathroom.

[Assistant] Hold on, sir. How many people?

[User] We need help right away.

[Assistant] Okay, just a second. Did you see the person that did it?

[User] No, I did not. I was in the back.

[Assistant] Okay. Well, they didn't get me. And, sir, I need to know what's the name of the place?

[User] It's called the Cafe Racer.

[Assistant] I'm sorry, radio. You talked, cafe what?

[User] Cafe Racer. He's saying there's a shooting that just occurred in there. Sir, and several people were shot?

[User] That's correct.

[Assistant] Do we have an address?

[User] It's Roosevelt and Northeast 59th.

[Assistant] It's all we've gotten. Cafe Racer?

[User] Yeah.

[Assistant] North East 50th, you said?

[User] It's 59 in Roosevelt. Five, nine.

[Assistant] Yes, there's people down all over the place out there. Okay. And you didn't see the shooter, sir, or you did?

[User] No, no, I did not.

[Assistant] Okay.

[User] I just heard the shots.

[Assistant] You just heard the shots?

[User] I can see people laying on the floor.

[Assistant] Okay. Just a minute. I need you to stay on the phone with me, please.

[User] Okay.

[Assistant] How many minutes ago did you hear the shots?

[User] Two, three minutes.

[Assistant] Talks. Did he actually see the people down? He sees the people down. You're not in the place, correct?

[User] I hear them seeing himself. I want to go out and talk. Yes. People are shot.

[Assistant] Okay. All right, just a minute. The guy is gone, so I'm going to go back out there.

[User] What do you mean the guy is gone?

[Assistant] How do you know if you didn't... Look, look. People are bleeding all over... Sir, I'm not the one driving out there, so please answer my questions. This is serious, okay?

[User] How do you know he's gone if you didn't see him?

[User] Because I'm out... Larry, the shooter's gone, right?

[User] Yeah, shooter is gone.

[Assistant] Where's that? Did he see him, please? Anybody see him?

[User] the guy. Black shirt, six feet tall.

[Assistant] Black shirt, six feet tall. White guy, black guy, what is he?

[User] White man.

[Assistant] White guy, how old maybe?

[User] How old, buddy? Forties.

[Assistant] Forties. Anybody know where he went? Did you see which way? North-South?

[User] We need a damn ambulance right away.

[Assistant] Sir, we're sending everything we can. I need this information for the officers to find this guy, please. Okay? Which way did this guy go? Did your friend see?

[User] Nobody knows?

[Assistant] Does anybody know what kind of pants he had on?

[User] I think dark clothes.

[Assistant] Dark pants. Dark pants?

[User] It's a white shirt now, or?

[Assistant] Black shirt. Larry, they want the description of this guy. Can I talk to Larry? I'm not trying to talk to this woman.

[User] He wants the description of the guy.

[Assistant] Hello. Hi, I need a better description. White guy 40, six foot. What color shirt? We have people alive, barely alive here. Do you have people coming?

[User] Yes, sir. We have a lot of people coming.


[Assistant] 9-1-1, what's your emergency?

[User] 455 East 300 South.

[Assistant] Can you repeat the address for verification?

[User] 455 East 300 South, Salem.

[Assistant] What's the phone number you're calling from?

[User] Okay, that's what I'm showing.

[Assistant] What's the problem? Tell me exactly what's happened.

[User] My wife was shot.

[Assistant] Okay, who was shot?

[User] My wife.

[Assistant] Was it self-inflicted?

[User] No, I shot her.

[Assistant] Do you still have the weapon?

[User] Yes, I do.

[Assistant] Is she awake?

[User] No, she's dead.

[Assistant] What is your name?

[User] Tracy.

[Assistant] What's your last name?

[User] Scott.

[Assistant] Where is the gun right now?

[User] In my hand.

[Assistant] Can you put it down?

[User] I don't know yet.

[Assistant] What kind of gun is it?

[User] It's a .45.

[Assistant] Is it a handgun?

[User] Yes.

[Assistant] Okay, Tracy, can you put that down for me?

[User] Let me get some help to you.

[Assistant] Is there anyone else at the house with you?

[User] No.

[Assistant] Did you guys get in a fight or what happened?

[User] We've been fighting for the last two weeks.

[Assistant] Okay, where did you shoot her?

[User] In the bedroom. She got off the phone with her mother complaining about me.

[Assistant] Tracy, what part of her body did you shoot?

[User] I don't remember.

[Assistant] Can you go in and see if she's conscious?

[User] She was going to take a picture of me and it just went off.

[Assistant] Okay, Tracy, can I have you go in there and see if she's conscious, see if we can help her, okay? Can you do that for me?

[User] No, she's dead. She's not moving.

[Assistant] Can you go over there by her?

[User] No.

[Assistant] How old is she?

[User] 38.

[Assistant] Are you sure she's beyond any help?

[User] Yes.

[Assistant] Okay, okay, stay on the phone with me for a second. What's your phone number?

[User] Tell them not to come in, I have to make a phone call.


[Assistant] 9-1-1, what's your emergency?

[User] We're in here.

[Assistant] 911, what's the location of your emergency?

[User] Yes, we're at Macy's in the town center. We think we have a shooter in the store.

[Assistant] Okay, do you know if anybody's injured?

[User] We don't know. All we hear are shots and people are screaming and running.

[Assistant] Is it on the upper level or lower level?

[User] Upper level. I don't know where the shots are coming from.

[Assistant] Okay, hold on. We're getting help started.

[User] Right.

[Assistant] We've got help on the way, okay?

[User] I know. We've got him on the way. Thank you. Bye.

[Assistant] 9-1-1, what's the location of your emergency?

[User] Hi. I'm at the town center, there's been a shooting.

[Assistant] Okay. I need you to get to a safe location. We have help on the way, okay?

[User] Okay. Thank you.

[Assistant] 9-1-1, what's the location of your emergency?

[User] This is a shooting. We're at the town center, at Macy's upstairs, by the fragrance section.

[Assistant] Who is shot?

[User] I don't know. I'm hiding underneath a register.

[Assistant] My partner is dispatching help while we’re talking. Whereabouts in Macy's do you think the shooter is?

[User] Um, it's got to be upstairs around the food court. All the alarms are going off.

[User] Grace, where are you? Hey!

[Assistant] Hold on just a moment.

[User] Greene!

[Assistant] Sir? Did you actually see this or are you just hearing this?

[User] No, no. We just heard it. There were like 15-20 gunshots right outside the entrance to Macy's upstairs.

[Assistant] Okay, I'm going to disconnect with you as they're already being dispatched. They're on the way.

[User] Thank you. Bye.

[Assistant] 9-1-1, what's the location of your emergency?

[User] Clackamas Town Center, Frederick's of Hollywood. There's a fire in the mall.

[Assistant] Okay, they're on their way. Thank you.

[User] Thank you.

[Assistant] 9-1-1, what's the location of your emergency?

[User] Hi, I'm in the back of Macy's. There’s a shooting.

[Assistant] Did you see the shooter?

[User] No, we’re in the store. It's either inside or right outside Macy's.

[Assistant] Okay, we're getting people there as quickly as we can. Get yourself to a safe spot.

[User] All right, thanks.

[Assistant] 9-1-1, what's your emergency?

[User] Hi, there's a shooting at the town center.

[Assistant] Did you actually witness the suspect or do you know where they are?

[User] No, I don't. I'm inside Jamba Juice.

[Assistant] Okay, I'm going to disconnect with you. They've already got the call.

[User] Okay, thank you.

[Assistant] 9-1-1, are you reporting a shooting at the town center?

[User] Yes, I am.

[Assistant] Okay, are you involved or do you see where the person is?

[User] I'm in Bath & Body Works right now.

[Assistant] Do you see where the shooter is?

[User] No.

[Assistant] Okay, I'm going to disconnect with you. They've already got the call.

[Assistant] 9-1-1, are you calling about the shooting at the town center?

[User] Yes.

[Assistant] Do you know where the shooter is?

[User] They're over by the food court.

[Assistant] Top floor or bottom floor?

[User] I don't know. We're just hearing shots.

[Assistant] Okay, find somewhere safe.

[Assistant] 9-1-1, what's your emergency?

[User] Hey, we have a report of a shooting at Clackamas Town Center.

[Assistant] Where at?

[User] It's in Nordstrom right now. Someone is walking around with a gun.

[Assistant] Okay, how many people with a gun?

[User] As far as I can see, one.

[Assistant] How many people has he shot?

[User] I don't know right now. I'm in the store still and can just barely see him.

[Assistant] Is there any description of him?

[User] I can't see right now.

[Assistant] What kind of gun does he have? Handgun or rifle?

[User] Yes, it's a rifle.

[User] Bye.


[Assistant] 9-1-1, what's your emergency?

[User] Help!

[Assistant] New York County 911.

[User] We need help. My husband just shot my son.

[Assistant] Your husband shot your son?

[User] Please.


[Assistant] 9-1-1, what's your emergency?

[User] Hi, a gentleman was just talking to you about someone that's broken into my house and he can't find his brother.

[Assistant] Someone broke into your house and now you can't find his brother?

[User] Yes, this is...

[Assistant] Okay, do you want to do a missing person report or...?

[User] I don't know. It's his brother. I don't know who this gentleman is. I heard the door banging and next thing I know he's in my house. Please hurry.

[Assistant] So the person is in your house. Do you know them?

[User] No, I don't know them.

[Assistant] So you just heard someone, your neighbor, it's your neighbor, right?

[User] No, I've never seen them. There was a U-Haul truck.

[Assistant] So you let him inside your house, and he requested that you call the police?

[User] He called on my house phone, supposedly, saying that someone told him to meet him here with money for his brother.

[Assistant] And where are you now?

[User] Outside.

[Assistant] And he's in the U-Haul truck?

[User] Yes, he's very agitated, says he's worried about his brother.

[Assistant] Is he a white male or black male?

[User] He's black with a white female.

[Assistant] And what is your name?

[User] Um, sorry, my name is...

[Assistant] So he just came in the house to use the phone. Did he tell you anything else?

[User] Um, someone has broken into my house. The door is broken.

[Assistant] So somebody broke into your house as well?

[User] Yes, I was asleep in the bedroom and heard a loud banging, and the next thing I know, he was in my house.

[Assistant] So the subject broke into your house?

[User] Yes, he says he was with someone else, so please hurry.

[Assistant] And you're still outside?

[User] Yes.

[Assistant] Alright, give me one second, okay? Hold on, okay?

[User] Sorry.

[User] Hello?

[Assistant] Ma'am?

[User] They've left. I knew it was him that broke into my house. They've left.

[Assistant] Okay, did you see what he had on?

[User] Yes, a yellow shirt and black and green shorts.

[Assistant] Did he take anything?

[User] I don't know. I'm sorry. He's gone. I knew it was him that broke in. They had a U-Haul. I think they were stealing from my house. I don't know what he's done with my phone.

[Assistant] You don't see your phone?

[User] No, I don't know if he really called you or not. That's why I got my cell phone and called. He wanted my cell phone.

[Assistant] Did you see which way they went?

[User] We live on a little cul-de-sac at the end. Please hurry.

[Assistant] Yes, ma'am. Officers are en route. Stay on the phone with me, okay?

[User] I'm sorry about this. I'm disabled.

[Assistant] It's going to be all right. And you don't see your phone?

[User] No.

[Assistant] And you said they were in the U-Haul truck, correct?

[User] Yes. The female is white.

[Assistant] The female is white?

[User] Yes.

[Assistant] And this just happened a few minutes ago?

[User] Yes, just a few minutes ago.

[Assistant] It's going to be all right, ma'am. Did he say he wasn't going to hurt you?

[User] Yes, but he didn't know where his brother was. Someone told him to bring $100 to get his brother and he didn't want to get in any trouble.

[Assistant] Okay, did he appear to be a young male or older male?

[User] Young male.

[Assistant] Were you upstairs or in your room?

[User] I was in my bedroom with the door locked. I had gone back to sleep.

[Assistant] So you were in your room and then he came in and entered your room, correct?

[User] I kept hearing banging in the house. I knew my husband wasn't home. Next thing I know, he was in my house, asking for his brother.

[Assistant] Okay, and he said he didn't want to get in trouble?

[User] No, I don't know if he's got a record or something, but when I saw the U-Haul, I knew their intentions, especially since I broke down two doors.

[Assistant] It's going to be all right, ma'am. Just hold on.

[User] He asked me for cash, and I gave him about $5. He said he was calling the police, but I don't know if he really called you, so I called with my cell phone.

[Assistant] We have K-9 units en route.

[User] I'm sorry about this. I don't know why they would have come here.

[Assistant] They probably thought no one was home.

[User] I didn't hear the banging for a while.

[Assistant] Is it like a one-way-in, one-way-out neighborhood?

[User] Yes, you turn in and can't get out unless you go back the same way.

[Assistant] Okay, is it a big U-Haul truck?

[User] It's a decent size, probably their smallest big truck. She was blonde and tubby, he was thin.

[Assistant] So he was thin with a yellow shirt and black hair?

[User] Yes, and she was white with short blonde hair.

[Assistant] It's going to be all right, ma'am.

[User] I don't know if I should stay here with my dog or go somewhere else.

[Assistant] Just don't touch anything. The police will handle it.

[User] I'm so scared.

[Assistant] It's going to be all right. Can you hold on for two seconds?

[Assistant] Communications staff. Hey Joy, do we have an ETA for the units?

[Assistant] I'm not sure, let me check.

[Assistant] Ma'am, do you need to contact your husband?

[User] He's in Amsterdam.

[Assistant] Do you have a neighbor or anyone you can call?

[User] I was going to call my dad. I was trying to see if my neighbor was home. He did take something out of my house, besides the phones, I'm not sure what else.

[Assistant] The police are arriving. Do you see them?

[User] Yes, I see them.

[Assistant] Okay, ma'am. I'm going to let you go as soon as I hear the officer.

[User] Thank you so much for staying on the line.

[Assistant] No problem, ma'am. All right, take care.

[User] Bye-bye.


[Assistant] 9-1-1, what's your emergency?

[User] No, I don't know what emergency do you need...

[Assistant] Do you need the police, the fire department, or an ambulance, sir?

[User] Yes, please, please.

[Assistant] What's your emergency?

[User] Yes, I... Please, please, yes, I need help.

[Assistant] For what? Why do you need help?

[User] Two persons... robber, my apartment.

[Assistant] Okay, are they there now?

[User] Please, yes.

[Assistant] Sir, take a deep breath. Answer the questions. Are they there now?

[User] Yes.

[Assistant] What is going on there? What happened?

[User] Pardon me, my English is not good. Two robbers.

[Assistant] Did they hurt you?

[User] Pardon me?

[Assistant] Are you hurt?

[User] One lady and two robbers, broken my door.

[Assistant] Are you hurt?

[User] Yes, yeah.

[Assistant] You need an ambulance?

[User] Yeah, I'm, yeah.

[Assistant] Do you need a hospital?

[User] Maybe, I don't know.

[Assistant] Okay, what injuries do you have?

[User] Sorry, my English is not good. I am sorry.

[Assistant] It's hard for me to help you if I can't understand what you're saying. Are you alone?

[User] Yes.

[Assistant] You are alone?

[User] Yes, I live alone.

[Assistant] What language do you speak?

[User] The language in Polish.

[Assistant] Okay, what is the ring number to get into your place? How do we buzz in?

[User] 14 or 2.

[Assistant] Is that the buzzer number to get into the building?

[User] I don't understand.

[Assistant] How do we buzz in? The ringer number, how do police get into the building downstairs if it's locked?

[User] 133 is the ring number.

[Assistant] Thank you. How did they get in? Did they break the door?

[User] It's broken, my door.

[Assistant] How come you didn't get your door fixed?

[User] I don't understand.

[Assistant] Sir, don't hang up. I'll stay with you until the police arrive.

[User] Yes.

[Assistant] Are police there? Can you see them?

[User] Yes, I see the police. They are downstairs.

[Assistant] Let me know when the police are in the building.

[User] Yes, okay, the police is called a minute. Can I speak with them?

[Assistant] No, wait until they are with you. Let me know when they are in your apartment.

[Assistant] Hello? Are police there?

[User] Yes, I see the police coming up.


[Assistant] 9-1-1, what's your emergency?

[User] Any kind of sheriff's going to help you?

[Assistant] Yes, please. What is your emergency?

[User] I've been shot.

[Assistant] You've been shot? What's your location?

[User] 1040 Holly Lane.

[Assistant] Did you say 1040 Holly Lane?

[User] Yes, he's come over here and shot four people. Please hurry.

[Assistant] How many people are injured?

[User] Four. There's four people. Oh, my God!

[Assistant] Ma'am? Ma'am, are you there?

[Assistant] Is it Holly Lane or Holly Road?

[User] 1040 Holly Lane.

[Assistant] Okay, I'm sending help immediately.

[Assistant] Hi, can you send somebody near 1040 Holly Lane? We received a call from a lady stating she's been shot along with four other people. She started screaming and we lost contact.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, an airplane just went down.

[Assistant] Do you have a location or an intersection?

[User] I think the townhouse is across from P.W. Perry and Flyar Hill, right off of Schoffer School Road.

[Assistant] Can you confirm the intersection?

[User] It's Mallory and Schoffer School Road.

[Assistant] Okay, hold on.

[User] Oh, my God.

[Assistant] Was it a big plane or a small plane?

[User] It didn't look like a real big plane. Medium size.

[Assistant] What's your name?

[User] We could hear the engine noise, my husband and I were in the living room, and we saw it coming down over the trees.

[Assistant] Did the plane explode?

[User] We didn't see an explosion, but there's a parachute type of thing in the tree, orange and white striped.

[Assistant] Do you see any smoke or fire?

[User] No smoke or fire, but we see the parachute thing in the tree.

[Assistant] Okay. We're sending help out there. If you have any more information, call us back.

[User] Okay, sure. Thank you.

[Assistant] 9-1-1, what's your emergency?

[User] Hello, a small aircraft just came down across the street from the nursery here on Schoffer School Road and Flower Hill.

[Assistant] Is it near Terry Laurel Lane?

[User] Just past Terry Laurel. Turn left on Mallory Place.

[Assistant] And your name?

[User] It's Mike. Hurry up.

[Assistant] Sir, we're on the way. Thank you.

[Assistant] 9-1-1, what's your emergency?

[User] A plane crashed on Mallory and Schoffer School Road.

[Assistant] Yes, we are on the way there.

[User] Okay, thank you.

[Assistant] 9-1-1, what's your emergency?

[User] Yes, an airplane, I think, crashed. A couple of people may have been involved.

[Assistant] Do you see any smoke or fire?

[User] The fuel is leaking on the road.

[Assistant] Is there any smoke or fire?

[User] No smoke, no fire. The operator seems okay.

[Assistant] We're on the way there.

[User] All right. Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] I have a friend who's been drinking. He's now loading several weapons and about to go to his girlfriend's house. He is armed and dangerous.

[Assistant] What kind of weapons does he have?

[User] He's got a pistol, a shotgun, and a rifle I know of.

[Assistant] Where's he going?

[User] I don't know the address he's going to; I've only met her once.

[Assistant] What's his name?

[User] His name is Chancy Smith.

[Assistant] Okay, and just to confirm, does he have any weapons on him right now?

[User] He had them in his hand when I walked out the door. I could hear him loading them.

[Assistant] What kind of guns again? Is he in the house right now?

[User] Yes, he's in the house right now. He's got a pistol, a shotgun, and at least two or three rifles.

[Assistant] Who's he planning to shoot?

[User] His girlfriend. He's planning on going to her house soon.

[Assistant] Is his girlfriend there with him?

[User] No, she's not there with him.

[Assistant] Where does she live?

[User] I do not know. I've only met her once.

[Assistant] Okay, you said he's in the house right now?

[User] Yes, I'm at the end of the road, waiting to see if he's leaving.

[Assistant] Has he done this before?

[User] Not that I know of. I've known him for a long time.

[Assistant] Is he having trouble with his girlfriend or just been drinking a lot?

[User] He's having trouble with her and has been drinking a lot.

[Assistant] Anybody else in the house besides him?

[User] No, just him.

[Assistant] What is he wearing?

[User] He's wearing a grey t-shirt and black workout pants with an orange stripe down the side.

[Assistant] Is he white, black, or Hispanic?

[User] He's white.

[Assistant] Okay, I'm going to stay on the line with you until my officers get there. You said he's still inside?

[User] Yes, he's still inside. I haven't seen him leave yet.

[Assistant] What does he drive?

[User] He drives a silver extended cab, four-wheel drive Toyota Tacoma.

[Assistant] You said he has all those guns with him, correct?

[User] Yes. He's still inside. I hope they get here before he tries to leave.

[User] He's on the move.

[Assistant] Okay, is he getting in the truck?

[User] Yes, he's in the truck. He's headed towards Nazareth Church Road.

[Assistant] Is he going in the silver Toyota Tacoma?

[User] Yes, the silver extended cab Tacoma with blacked out windows. He probably has his pistol in the cab with him.

[Assistant] Which way is he going? Are you following him?

[User] He took a right off the road. He's headed towards Nazareth Church Road.

[Assistant] Is he on Nazareth or on Cannon Trail?

[User] He's on Cannon Trail headed towards Nazareth. I'm trying to catch up with him.

[Assistant] So you're behind him?

[User] Yes.

[Assistant] Where does his girlfriend live?

[User] I don't know. He's out of sight now. I'm trying to catch up. He's taken a left on Nazareth Church Road.

[Assistant] Is that a left on Nazareth towards Longpond?

[User] Yes. A cop car just came around the corner and passed him.

[Assistant] Okay, did the officer turn around?

[User] I don't know. The officer was out of sight.

[Assistant] Are you still behind him?

[User] Yes, we're passing Longpond going towards Crossbury.

[Assistant] Can you still see him?

[User] Yes, I think he stopped. I'm three cars behind him.

[Assistant] Are you still following him?

[User] Yes.

[Assistant] You said he's in the silver Tacoma, correct?

[User] Yes, silver Tacoma with black windows.

[Assistant] All right, let me know if you see anything else.

[User] He just entered a house with a weapon.

[Assistant] What's the address of the house?

[User] I don't know. I don't want to get too close. It's 149 Farm Chase Road.

[Assistant] Do you know if anybody's in that residence?

[User] I think his girlfriend is. There's a car in the garage.

[Assistant] What kind of car is it?

[User] It's a Mustang in the garage.

[Assistant] I hear the sirens. Are you still outside?

[User] Yes, I'm down the road, about three houses away.

[Assistant] Have you heard or seen anything since he went inside?

[User] No, nothing yet. I don't know if he went in through the garage. The door might have already been open.

[Assistant] Okay, I see a Lexington County unit up the road.

[User] He's turning around and went the other way.

[Assistant] Okay, he might be waiting for backup. I see another car coming in.

[User] They're just pulling in. That's the house right there, the white one.

[Assistant] Okay, sir, I'm going to let you go talk to them, okay?

[User] Okay, thank you.


[Assistant] 9-1-1, what's your emergency?

[User] My brother is having a breakdown in open.

[Assistant] Okay, is anybody injured?

[User] My brother, yes.

[Assistant] What kind of breakdown is he having?

[User] Um, uh, he's acting nice.

[Assistant] Okay, how old is he?

[User] 21.

[Assistant] Has he done anything harmful?

[User] No, not yet.

[Assistant] Does he have any weapons?

[User] I don't know, seriously.

[Assistant] I'm sending you help, but tell me more. What's your brother's name?

[User] Kyle Miller.

[Assistant] Okay, where is he right now?

[User] He's downstairs right now.

[Assistant] So what made you call? What did he do?

[User] I just woke up to my mom screaming because my brother has a knife, and he's trying to cut himself and stuff.

[Assistant] Okay, hang on the phone with me. Don't go anywhere.

[User] Yeah, probably.

[Assistant] So Kyle still has the knife?

[User] I'm not sure right now. I think so.

[Assistant] What kind of knife is it?

[User] It's just a... just a kitchen knife.

[Assistant] Like a pocket knife?

[User] Yeah, a pocket knife.

[Assistant] Does he have access to any other weapons that you know of?

[User] No, I don't think so.

[Assistant] Who's screaming?

[User] It's my mom.

[Assistant] Has anybody been injured yet? Has Kyle hurt anybody else?

[User] He hurt himself.

[Assistant] Where did he cut himself?

[User] Do you know what part? He has a gun. It's a BB gun, but it's a...

[Assistant] Okay. So what part of the house is he in?

[User] I think he's out in the garage or out in the front yard now.

[Assistant] Does anybody know where exactly he is?

[User] My mom doesn't know. I'm going to go look for him right now, but...

[Assistant] Okay. I don't want you to put yourself in danger, but we have people coming to help. They're going to need to know where he is, okay?

[User] Okay.

[Assistant] If you can sort of peek out the door or something, is there a safe way for you to look out?

[Assistant] Hey, in the meantime, can I get your name real quick?

[User] Alex Miller.

[Assistant] Okay, so what is Kyle wearing today?

[User] A white shirt.

[Assistant] A white shirt and what else? Shorts or jeans?

[User] Basketball shorts.

[Assistant] Alright. What does he look like? Is he tall, short, thin, heavy?

[User] He's taller, medium build.

[Assistant] Okay, has he done anything else you haven't mentioned?

[User] No, not really.

[Assistant] Do you know where he is now?

[User] He's in the front yard right now, talking to my mom and the neighbor.

[Assistant] Does he still have the BB gun?

[User] Yeah, it's actually an airsoft gun. It's a different gun than I thought, but yeah, he's right out front.

[Assistant] Is he heading towards Aspen Street?

[User] Yes, he's heading down there now.

[Assistant] Does he still have the airsoft gun in his hand?

[User] No, he put it down.

[Assistant] What about the pocket knife? Does he still have that?

[User] I'm not sure if he does or not.

[Assistant] So when you said he hurt himself or cut himself earlier, do you know where he cut himself?

[User] The only thing I saw was his arm with the knife.

[Assistant] Okay. He doesn't have the gun anymore?

[User] No, but he still has the airsoft gun.

[Assistant] Is there any way you can let them know he's holding the airsoft gun?

[User] Yes, I will.

[Assistant] Okay, listen, the officers are trained in this type of situation. They're not going to go around shooting people, okay? They understand and just want to keep everyone safe.

[User] Okay.

[Assistant] Can you still see him?

[User] No, he took off down the road towards Aspen Street.

[Assistant] Okay, so he took off running down the road towards Aspen Street and you can't see him anymore?

[User] Yes.

[Assistant] Okay, I've got some officers who are nearby. They will make sure Kyle is under control and safe. Probable follow-up officers will come to talk to you shortly.

[User] Okay.

[Assistant] Just wait at your house, officers will be there shortly.

[User] Okay.

[Assistant] Alright, bye-bye.

[User] Bye.

[Assistant] 911, what's your emergency?

[User] Yes, this is Kristen Pritz. I'm on Aspen Street. There's an officer that has stopped his car and has a citizen. He's holding him with a gun. I mean, he's got his gun pointed out.

[Assistant] We know.

[User] I just wanted to make sure that you know he needed backup.

[Assistant] Yes, we know. Thank you.

[User] Bye.


[Assistant] 9-1-1, what's your emergency?

[User] I've been shot. Please get an officer to 6701 Northwest 7th Avenue.

[Assistant] Okay, I've got the address. Which police department do you belong to?

[User] Miami Police.

[Assistant] Alright, stay with me on the line. Where's the person that shot you?

[User] They fled.

[Assistant] He fled?

[User] Yes.

[Assistant] What is your name?

[User] I'm Joseph.

[Assistant] What's your last name?

[User] Joseph is my last name.

[Assistant] What's your unit number?

[User] 33, 43. I'm a headquarters unit. Please stay with me on the line.

[Assistant] Are you in front of the address?

[User] No, I'm in the back of the church.

[Assistant] Okay, I'm sending help your way. Are you sure the person that shot you is gone?

[User] Yes, they're gone. Three black males.

[Assistant] Do you remember if they fled on foot or in a car?

[User] They fled on foot. About 5'7, light complexion, wearing black and red.

[Assistant] Alright, I have help on the way. Just hang in there.

[User] Thank you.

[Assistant] Fire Rescue, this is County. I need fire rescue to respond to one of our off-duty officers that's been shot at 6701 Northwest 7 Avenue. He is behind the church.

[Assistant] What's the phone number you're calling from?

[User] It's 305-669-7837.

[Assistant] And you're sure the offender has left the area?

[User] Yes, they fled on foot.

[Assistant] Alright, we'll send them right out. Thank you.

[User] Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] Water here.

[Assistant] Hello?

[User] Hello, I'm floating down the river in my car.

[Assistant] Okay, what road were you on?

[User] I came up off of, oh God, off of 42, going up Cedar-Set Road, what is it?

[Assistant] I don't know the name of the road. Where were you coming from?

[User] 42, heading south.

[Assistant] Out of Lebanon?

[User] Okay, you were on 42 coming out of Lebanon or out of Waynesville?

[User] Yeah, I came out of Waynesville and I made a left-hand turn coming into Cedar, I don't know, the water's flowing in there fast.

[Assistant] Okay, did you turn onto Waynesville Road like you were going down to the trailer park?

[User] Right, right.

[Assistant] Okay, how far down that road did you go?

[User] I'm where it says Little Miami Cedar, the water is coming in here fast to my knees.

[Assistant] Are you down by the covered bridge?

[User] I just don't know what.

[Assistant] What color is your car?

[User] Gray, silver. A Honda.

[User] Good grief.

[Assistant] I've got help on the way to you. You said you're in a silver Honda, right?

[User] Yes.

[User] Oh, mercy.

[Assistant] Can you swim?

[User] Not really. I got a leg that's kind of immobile with the brace on it.

[Assistant] Okay. Yes, there's a female in that vehicle. She can't swim. She's got a brace on a leg.


[Assistant] 9-1-1, what's your emergency?

[User] Hi, my name is Maria. I'm calling because my teacher, Mr. Haynes, he's throwing things and knocked over the table and screaming at us like he's going crazy.

[Assistant] And where is this occurring?

[User] In Selby Lane School in Redwood City.

[Assistant] In which school?

[User] Selby Lane.

[Assistant] Selby Lane School?

[User] Yeah.

[Assistant] And you said the teacher is doing this?

[User] Yeah, the teacher is going crazy. He's throwing tables.

[Assistant] Where are you calling from right now? Where are you?

[User] I'm calling from my friend's phone.

[Assistant] And when did this happen?

[User] It's happening right now.

[Assistant] But you're at your friend's house?

[User] No, I'm in school. I'm in the bathroom.

[Assistant] You're in the bathroom at school?

[User] Yeah.

[Assistant] Okay, what room at the school?

[User] Room 505.

[Assistant] Room 505?

[User] Yeah.

[Assistant] And what teacher is it?

[User] It's Mr. Haynes, H-A-Y-N-E-S.

[Assistant] Do you know why he's acting like this?

[User] No, he just started calling us names and throwing things.

[Assistant] Okay, hold on. Let me dispatch the officers. Don't hang up and stay where you are, okay?

[User] Okay.

[Assistant] Okay. What's your name?

[User] Maria.

[Assistant] And you're calling from your friend's phone?

[User] Yeah, my phone ran out of battery.

[Assistant] That's okay. Where's your friend? Is she there with you?

[User] No, she's in the classroom.

[Assistant] Okay, you're in which bathroom? Is there more than one girl's bathroom there?

[User] Yeah, it's upstairs in the biggest building. There's one bathroom at the end of the hall.

[Assistant] Okay, what I want you to do is stay on the phone with me until we get there. We're on our way now, okay?

[User] Okay, thank you.

[Assistant] Okay, you said room 505, right?

[User] Yes.

[Assistant] Do you want to try and leave the bathroom?

[User] No, I want to stay here.

[Assistant] Okay, then stay where you feel safe. How many kids are in the classroom?

[User] About 20-something students.

[Assistant] Do you know if he has any weapons?

[User] I don't know, but I recorded him throwing a table.

[Assistant] Okay, hold on just a minute.

[User] Hello?

[Assistant] I'm still here. Are you okay?

[User] Yeah, but I'm scared.

[Assistant] I know you're scared. Everything's going to be fine. We're there to help you.

[User] Okay.

[Assistant] Do you have a dog?

[User] Wait, what?

[Assistant] Do you have a dog? Think happy thoughts.

[User] There are people here; I'm afraid they'll tell him what I'm doing.

[Assistant] Tell them to be quiet. You're doing the right thing.

[User] Okay.

[Assistant] Okay, stay on the phone with me. Do you feel safe walking out towards the front of the school?

[User] No, I want to stay here.

[Assistant] Okay, then stay there. Are the other people gone?

[User] Just my friend is here.

[Assistant] Okay, stay where you're at and keep talking to me.

[User] Okay, but my friend needs her phone back. She has to go home soon.

[Assistant] I need you to stay on the phone with me for a few more minutes, okay? Tell your friend she needs to wait a little bit.

[User] Okay. Some people are saying the police are here.

[Assistant] Yes, the police are there now. If you want to stay in the bathroom, go ahead. I'll have an officer come to you, okay?

[User] Okay, I'll be here.

[Assistant] Hold on.


[Assistant] 9-1-1, what's your emergency?

[User] We have an emergency here.

[Assistant] What's the hazard?

[User] I just got burned by gasoline, please, hurry up.

[Assistant] I can't hear you clearly. Can you speak up?

[User] I'm burnt. All my body was covered in gasoline. Please send an ambulance, quickly.

[Assistant] Okay, I'm trying to get help to you, but you need to calm down and tell me exactly what's going on.

[User] Please get help out here. I am burning and it hurts so much.

[Assistant] What happened to you?

[User] I was near my brother and gasoline spilled on me and I caught fire.

[Assistant] Okay, stay with me. Can you hang on while I get rescue for you?

[User] Yes.

[Assistant] Okay, hang on, and please don't hang up, okay?

[Assistant] Are you still there?

[User] Yes, I'm here.

[Assistant] What address is the patient at?

[User] Pearson, yes, and Pearson.

[Assistant] What's going on there?

[User] I got burnt by gasoline. I need help right now.

[Assistant] Okay, I have help on the way. How old are you?

[User] I'm 17.

[Assistant] And you said you were burned by gasoline?

[User] Yes, all my body is covered in gasoline. I need to be rushed to a hospital right now.

[Assistant] Okay. Where are you burned?

[User] Everywhere. All my body, my face is burnt.

[Assistant] Your whole body is burned?

[User] Yes, I need an ambulance.

[Assistant] They are on the way. I need to get more information for the responders. Did you accidentally pour gasoline on yourself?

[User] No, my brother was involved. There was gasoline and I caught on fire.

[Assistant] So you did catch on fire?

[User] Yes, my whole body caught on fire.

[Assistant] Okay. Stay with me. What's the nearest intersecting road near you?

[User] Pernado Street.

[Assistant] What's the exact address you're at?

[User] I'm on Pearson Street, near Pernado.

[Assistant] Are you in front of a house?

[User] Yes, I'm in front of a house.

[Assistant] Can you give me the phone number you're calling from?

[User] Yes, it's [caller gives phone number].

[Assistant] Okay, I have help on the way. Do you want me to stay on the phone with you until they get there?

[User] Yes, please.

[Assistant] Okay, stay on the line. Has anyone there been drinking tonight?

[User] No.

[Assistant] Did she just spill the gasoline or did she catch on fire as well?

[User] Fire and gasoline maybe.

[Assistant] Is she on fire right now?

[User] She doesn't speak a lot of English.

[Assistant] Okay, I have help on the way. Do you need me to stay on the phone until the paramedics get there?

[User] Yes.

[Assistant] They've been on the way since you called, okay?

[User] Okay.

[Assistant] If anything changes, call us back. Help is on the way.

[User] Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] My girlfriend, she's not breathing!

[Assistant] I don't know. I'm trying to catch up with his ambulance. I can't take her pulse or I'm sorry.

[Assistant] Listen, calm down. We're dispatching the ambulance so it can stop and meet you at 26 of 100, all right?

[Assistant] What's your name?

[User] My name is Thomas. Please have the ambulance stop.

[Assistant] What kind of car are you in?

[User] I'm in an extended cab, F-150.

[Assistant] What color is your truck?

[User] Blue, it's blue.

[Assistant] All right, calm down. All right, what's happening?

[User] My girlfriend has just been shot!

[User] Yes, the ambulance stopped up ahead. I just ran up here.

[Assistant] Okay. Now that the ambulance is there, let them take care of her. Talk to me about the suspect.

[Assistant] What kind of vehicle was the suspect in?

[User] It was a red Ranger, like an old beat-up red Ranger.

[Assistant] And you said this occurred further down on 26?

[User] Yes, down on 26. We were on our way to Gainesville.

[User] She just took a deep breath. Oh, my God.

[Assistant] Okay. And the ambulance is checking her out now, right?

[User] Yes.

[Assistant] Good. Now, do you have any idea who the suspect is?

[User] No, I've never seen him before in my life.

[Assistant] Did they leave right after that?

[User] Yes, they shot her. I put my truck in reverse. I gave him my wallet, he grabbed her purse, she tried grabbing him, and then he shot her. I put my truck in reverse and just took off. I'm sorry, I had to go.

[Assistant] Okay, so he did take your wallet. Did he get her purse too?

[User] He got her purse, yes.

[Assistant] Can you tell me what he looked like?

[Assistant] Calm down. Can you describe him?

[User] Yeah, he was black. He was wearing a black shirt and a gray hoodie.

[Assistant] Hang on just a second.

[User] Yes, sir.


[Assistant] 9-1-1, what's your emergency?

[User] It's Braybrook, that's B-R-A-Y, B-R-O-O-K-E, Place. Fayetteville, North Carolina, 28314.

[Assistant] Okay, and just repeat that address for me for verification, please.

[User] It's Braybrook Place, B-R-A-Y, B-R-O-O-K-E, Place, Fayetteville, North Carolina, 28314.

[Assistant] Okay, what's your name?

[Assistant] Okay, ma'am. Tell me what's going on.

[User] I guess there's a fight that's broken out, and a lady came running outside saying that some man is in there hitting everyone, going crazy.

[Assistant] Okay, is that where it's happening?

[User] Yes. There's been screaming and everything. She came out of her house wanting help. She ran out of the house.

[User] That’s her son. She said it's her nephew hitting the mother. She said she got hit. Are you guys sending someone?

[Assistant] We're going to get someone out there.

[User] Okay, thank you so much.

[Assistant] Just stay on the line with me for a moment.

[Assistant] Is that her son?

[User] Yes, there's just the lady and her son, and then I guess she said it's her nephew that went crazy and he's hitting his mother. Another lady got hit that ran outside. She just came back and asked if the police were on their way.

[Assistant] Okay. Are you near there?

[User] Yes, we live right across the street. It's a townhome subdivision.

[Assistant] Are any weapons involved or mentioned?

[User] I don't, she didn't mention any.

[Assistant] Okay. Do you know how many people are involved?

[User] Well, I don't know, I assume maybe four.

[Assistant] Can you see anyone?

[User] Yes, the lady's still outside. She's in the middle of the road.

[Assistant] Where is the nephew or the son?

[User] The son came running outside, but the nephew is still inside.

[Assistant] Okay. Do you know what the person who's doing the hitting looks like?

[User] Well, I think they're Asian, maybe Japanese or Korean.

[Assistant] Did they arrive in a vehicle? Do you know?

[User] Yes, they're in a Toyota. It's white. It's still parked in the driveway. Everyone is outside except for the nephew.

[Assistant] Is it a sedan?

[User] No, it's an SUV. Maybe a Highlander or a RAV4, it's white.

[Assistant] Are there any children present that you can see?

[User] No, not small children.

[Assistant] Has anyone involved been using alcohol or drugs?

[User] I don't know. The woman came over here screaming saying she thinks the nephew is on drugs or something.

[Assistant] Is anyone injured or sick?

[User] Well, the nephew was hitting his mother, and the lady that lives there says she got hit.

[Assistant] Okay. An officer will be dispatched as soon as possible. If anything changes or you have any further information, what's your name? Do you want to be contacted by officers?

[User] Oh God, oh God. Are you guys coming?

[Assistant] Yes, we are sending someone. What's going on now?

[User] I don't know if the guy is chasing after her. Is anyone on their way?

[Assistant] Yes, help is on the way. Please stay calm. What's going on now?

[User] The dog is barking. All the lights are on in the house. Did you send someone?

[Assistant] Yes, stay calm. Does your husband know what is going on?

[User] I need to check on my husband. He's outside.

[Assistant] Okay, stay inside and lock your door.

[User] I'm going to go check on my husband. Someone's coming into my house!

[Assistant] Okay, ma'am, stay where you are. Can you lock yourself in the bathroom?

[User] Yes, I'm in the bathroom. Someone is in my house!

[Assistant] Okay, just stay there. Is your husband with you?

[User] No, he was outside. I don't know where he is now. Someone is hitting the door!

[Assistant] Is the person chasing after him?

[User] Yes, oh my God. Someone is shooting!

[Assistant] Did anyone get hit?

[User] I don't know. I think my husband is hurt. Please send help quickly!

[Assistant] Ma'am, we have officers on the way. Can you see your husband?

[User] No, I can't see him. I'm too scared to leave the bathroom.

[Assistant] Stay in the bathroom. The officers are on their way.

[User] Oh my God, there is blood everywhere. My back door is broken.

[Assistant] Ma'am, stay calm. Can you see anyone outside the bathroom?

[User] I think someone is laying in front of the house.

[Assistant] Can you describe the person?

[User] I think it's my husband. He's not moving!

[Assistant] Okay, the police are on the way. Stay in the bathroom until they arrive.

[User] I can't hear anything over the dog barking. Where are the police?

[Assistant] They are on their way. Stay calm and stay in the bathroom.

[User] My husband is on the floor, bleeding.

[Assistant] Are you still in the bathroom?

[User] Yes. I'm so scared. Please hurry.

[Assistant] You're doing great. The officers are almost there.

[User] I don't see anyone. I'm too scared to leave the bathroom.

[Assistant] It's okay. Stay where you are. They are coming. Just hold on a little longer.

[Assistant] Okay, ma'am, have you seen any police officers arrive yet?

[User] No. I'm too scared to look.

[Assistant] That's fine. Just stay where you are until you hear the police announce themselves.

[User] I'm so scared. My husband might be dead.

[Assistant] It's okay to be scared. Just stay on the line with me.

[User] I don't know how much longer I can hold on.

[Assistant] You're doing great. Just stay with me. Help is on the way.

[User] I can hear someone at the door.

[Assistant] It's probably the police. Can you call out to them?

[User] Yes. Okay. I heard voices. I think they are here.

[Assistant] Go ahead and call out to them if you feel it's safe.

[User] Okay. Thank you.

[Assistant] You're welcome. Stay safe.


[Assistant] 9-1-1, what's your emergency?

[User] I don't really know where I'm at. But one of my customers just got robbed and he got shot.

[Assistant] Okay. Find out where you are, hon.

[User] Yeah, I'm on 62. It's Morris Avenue, or Morris Street.

[Assistant] Are you in Giff County?

[User] I'm right here off 62 at Crossroads. You know where the mobile gas station is?

[Assistant] Okay. I see Morris and East Fairfield. Hold on, sweetie, okay? Hold on.

[User] Please hurry up, he just got shot. Please hurry up.

[Assistant] Hold on for me, okay. What's your phone number you're calling from?

[User] Okay.

[Assistant] They both got guns and they're chasing me.

[User] I need EMS. He just got shot in the chest.

[Assistant] Okay. Please hurry up.

[Assistant] Hold on. What's your cell phone number in case we get disconnected? What's your name, hon?

[User] Please hurry up. They call me.

[Assistant] Do you know why they're chasing you, hon?

[User] Well, he's got a bunch of nice cars in the driveway, and they just walked up and pulled a gun and said that they want the money.

[Assistant] Okay.

[User] And Van told him, he said, I don't have no money. They said, you think I'm playing around? I'm not. And they just shot him.

[Assistant] Listen to me, sweetie. What business is this at?

[User] It's not a business. It's the second house on the right when you pull on Morris.

[Assistant] Oh, Morris? Okay.

[User] Yes, ma'am.

[Assistant] All right. What are they wearing, hon?

[User] Black pants and gray hoodies.

[Assistant] Okay. Please hurry. I'm going to keep you on the line until they get there, okay.

[User] Please hurry up. They're coming to them. They're coming.

[Assistant] They're coming as fast as they can, okay.

[User] Oh, my God. You said they're wearing black pants and gray sweatshirts?

[Assistant] Yes, ma'am. Listen to me, sweetie, okay. You're doing good, all right?

[User] Oh, my God. I can't believe this. It's broad daylight. They just came up and shot him.

[User] Tell the cops I'm back here in the woods hiding. I've got a green shirt.

[Assistant] Okay. I need you to stay on the phone with me until they get there, and I'm letting them know. I'm updating them as you talk to me, okay?

[User] I'm in the woods. I've got a green shirt and tan pants on.

[Assistant] Okay, tell them not to shoot me. Where was your friend when he was shot? Where exactly was he at the house?

[User] On the back porch. We were just sitting out there talking. These two black males walked up and pulled guns.

[Assistant] Okay.

[User] They asked, where's the money? Van said, I ain't got no money on me.

[Assistant] Okay. What happened next?

[User] They shot him. I don't want to go check on Van, but I'm scared.

[Assistant] No, I need you to stay where you are. Your friend's name is Van Yates?

[User] Yes, ma'am. I don't hear any cops. Where are they?

[Assistant] They're on the way. You just remain calm, okay?

[User] I hope he's not dead. Oh, my God.

[Assistant] How old is your friend?

[User] He's probably in his mid-50s.

[Assistant] And he was shot right in the chest?

[User] Yes, point blank.

[Assistant] Do you see if he's awake?

[User] I don't know.

[Assistant] Okay, that's fine. But they shot him right in the chest?

[User] Yes. Van has guns in the house. He went to get money, but they shot him when he opened the screen door.

[Assistant] Okay. Please hurry up. Is there a vehicle in the driveway?

[User] There’s a white Chevrolet. My truck is sitting outside.

[Assistant] Is that Van's vehicle in the driveway?

[User] Yes, ma'am. I don't know if those guys pulled up or walked.

[Assistant] I'll let you know when you can come out. In the meantime, stay where you are, okay?

[User] Oh, my God. I'm like a sitting duck here with this green shirt on. Please hurry up. Van might be dead.

[Assistant] I know, hon. Why did this have to happen?

[User] Van is one of the best people in the world. And they just shot him.

[Assistant] Why were they trying to rob him?

[User] I guess because he has nice cars in the driveway. I don't know. Please hurry up.

[Assistant] I understand. I need you to stay put. Where are the cops?

[User] I hear sirens.

[Assistant] Don't go out until I tell you. Stay put. Are you behind the barn?

[User] Yes, I'm behind the barn.

[Assistant] Okay. I'll let them know. Hold tight.

[User] Why is it taking so long? He's going to be dead.

[Assistant] You stay there until I tell you to come out, okay?

[User] Have they got the ambulance coming?

[Assistant] Yes, we have the ambulance, police, and fire on the way.

[User] Oh, my gosh. I hope he doesn't die.

[Assistant] Right now, we're trying to find out where the suspects are. It won't do any good if they shoot my people.

[User] I understand, ma'am.

[Assistant] Did you see if they left or what?

[User] Whenever they shot Van, I just took off running.

[Assistant] Which I understand, but I can't send in my rescue people until we know where they are. I don't want my people shot either.

[User] I've seen the Archdale Police Department coming down the road.

[Assistant] Okay. Stay put until I tell you to come out.

[User] You are doing good. I was going to get shot.

[Assistant] You did the right thing. If you got hurt, we wouldn't have known.

[User] Yes, ma'am. I hear the Sheriff's Department now.

[Assistant] Just let me know when they come out.

[User] I'll let you know, okay? Stay put.

[User] Man, I hope Van's not dead. Golly.

[Assistant] Where were those guys?

[User] I don't know. We were on the porch, and they just walked up. I didn’t hear a car.

[User] I just ran. I still can't believe they shot Van. Is the ambulance there yet?

[Assistant] I'm not sending the ambulance in until we find the suspects.

[User] Are they close by?

[Assistant] Yes, they're close. Just stay tight until I tell you to come out.

[User] I can't believe this. Have they found Van yet?

[Assistant] I don't know, hon. I have a bunch of police units coming, including Archdale and the Sheriff's Department.

[User] Is that all right?

[Assistant] We're managing the situation, hon.

[User] My God. When can they come in?

[Assistant] Our sheriff's department is there, and they're telling the EMS people to come on in. Hold on, and I'll let you know when you can come out, okay?

[User] All right.

[Assistant] Do you have anything on you?

[User] No, no weapons. I'll come out with my hands up. I'm behind the barn.

[Assistant] Hold on. Just stay, okay? Let them get your friend situated and figure out where the suspects are. Then they'll tell you to come out.

[User] I hear the ambulance.

[Assistant] They're there along with the fire department and the sheriff's department, but they need to get some things straightened out first.

[User] I don't know. Oh, my God.

[Assistant] I know, hon. Just hold on.


[Assistant] 9-1-1, what's your emergency?

[User] We've been robbed. We've been beaten. I'm bleeding.

[Assistant] What's the address of your emergency?

[User] Seven hundred.

[Assistant] Alright, listen to me. How many subjects were there?

[User] One.

[Assistant] Were they male or female?

[User] Male. Black male. Big.

[Assistant] Alright, he has her car? What kind of car is it?

[User] It's a 2007 Honda Civic. It's blue.

[Assistant] Alright, listen to me. I'm going to get you an ambulance, okay? Give me one second.

[User] Okay, I'm bleeding from my head. He beat me with a gun.

[Assistant] I'm going to ask you a few questions, okay? How many people are there with you?

[User] It's me and another woman. She's my manager.

[Assistant] What was the black male wearing? It's very important.

[User] He had a black long-sleeve shirt, black jogger pants. He had a kind of a ski mask that only covered his mouth. He had short hair, almost like a little tiny fro. And he was heavy-set.

[Assistant] What kind of gun was it? Was it a black gun, silver gun, small gun, or big gun?

[User] Black gun. Big.

[Assistant] Was it a rifle or a handgun?

[User] Handgun.

[Assistant] Which way did he take off in your car? Which way did he go?

[User] He made us lay on the floor. I'm too scared to get up.

[Assistant] That's fine. Just take a deep breath, okay?

[User] Okay.

[Assistant] And what's wrong with your manager? What are her injuries?

[User] She was hit in the head with a gun. She's talking to me. I'm holding her hand.

[Assistant] Alright. Listen to me, the ambulance and the fire department are on their way. Police are in the area. I need you to stay on the line with me, okay?

[User] Yes, please tell us when they contact us.

[Assistant] Chris, is law enforcement there?

[User] Yes, they're here.

[Assistant] They're there. Okay, I'm going to go ahead and let you go. You need to speak with them, okay?

[User] Okay.

[Assistant] The ambulance is on its way.


[Assistant] 9-1-1, what's your emergency?

[User] Everybody's been stopped. We're at the Rainier Lighting and Electric Supply Building.

[Assistant] Rainier Lighting and Electric?

[User] Off Pacific Avenue.

[Assistant] Pacific Highway Southwest, you mean?

[User] Pacific Highway Southwest.

[Assistant] Okay. Who stopped him?

[User] I don't know. It was four black kids in a black car.

[Assistant] Did they try to take something from him?

[User] No. They stopped. They stopped.

[Assistant] Okay, listen to me, okay? My partner's going to get medical aid. I want you to stay calm.

[User] Oh, please. Operator, I've got a phone call.

[Assistant] Listen to me, okay?

[User] Please, please. I think he's dead.

[Assistant] Okay, listen to me, okay? My partner's getting medical aid. Where are the people who did this?

[User] They drove off. They went north on Pacific Avenue towards Bridgeport.

[Assistant] Okay, what kind of car?

[User] They were in a black sedan. All black males. I don't have a license plate number.

[Assistant] How old are they, roughly?

[User] Mid-20s, maybe.

[Assistant] Okay, I've got help started, okay? There are a lot of people coming to you. I'm going to stay on the line with you until they find you. Are you in the back or the front of the business?

[User] We're on the street, on Pacific Avenue, on the side of the road, in the bike lane. He's on the ground.

[Assistant] Does he know these people who stabbed him?

[User] No, we don't know.

[Assistant] What's your name?

[User] My name is Matthew. My name is Specialist Matthew B. Barr. I'm with the United States Army.

[Assistant] Okay. Did this all happen at this location?

[User] No. We were walking into the street, going back to our friend's house, and he fell back and got stabbed.

[Assistant] Okay, Matthew, I'm going to stay on the line with you until they find you. My partner's already getting medical aid.

[User] Okay, I can see a police car.

[Assistant] Can you wave them down so they know where you are?

[User] Yes. I know.

[Assistant] What's your friend's name?

[User] My friend's name is Specialist Kevin A. Guy. He's with the 16th Combat Aviation Brigade at Fort Lewis, Washington, in the United States Army.

[Assistant] Do you think these guys did this because you're in the Army?

[User] Probably. Probably because we're soldiers.

[Assistant] Are you in uniform?

[User] I am not in uniform. The police are here.

[Assistant] The police are there? Okay, talk to them. I'll let you go.

[User] Thank you.

[Assistant] You're welcome.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, it is. I'm on 29, heading back towards Fosters, and I just saw a car driving down the wrong lane.

[Assistant] Okay, are you heading towards Fosters now?

[User] Yes, but I've turned around to catch up with him and see what's going on.

[Assistant] Were you heading towards Winsburg initially?

[User] I'm heading back towards Ruffberg now. He's still in the wrong lane. I'm going southbound, and he's in the northbound lane heading south.

[Assistant] Do you know where he is right now?

[User] I turned around and am heading back down towards Apple Market. Let me see if I can catch up to him.

[User] Oh no, he almost hit someone! He's going south in the northbound lane!

[Assistant] Okay, I need you to be careful. Can you see any landmarks or where he's currently driving?

[User] Yes, I see Bambino's restaurant. He just passed it and he's still in the wrong lane. I'm flying, doing 70, to catch up.

[Assistant] Alright, so you see him now passing the truck stop?

[User] Yes, I see him passing the truck stop. I'm keeping an eye on my speed too. He's really speeding.

[Assistant] Okay, and where are you now?

[User] At Browns Market at Brownsville Road. He's still in the wrong lane.

[Assistant] Alright, so he's going southbound in the northbound lane?

[User] Yes, we're near the Exxon and Bridgeview Market now, and he's still in the wrong lane.

[User] He's in a dark car, four-door, and he's speeding. We're almost at Kelly's store and he's still in the wrong lane.

[Assistant] You're approaching Kelly's Market now?

[User] Yes, and he's still in the wrong lane, heading towards Vanville.

[Assistant] What kind of vehicle are you in?

[User] I'm in a green Trailblazer and traffic is just getting out of the way. I'm doing about 60 now.

[Assistant] Okay, thank you. And where exactly are you now?

[User] We're coming up on Marysville Road. He has a broken brake light on the driver's side.

[Assistant] So you're near Dearborn Road now?

[User] Yes, we're passing Dearborn Road. He must be drunk. He's all over the road.

[Assistant] Okay, please be careful. Where are you now?

[User] We're passing Marysville Road. He's still in the wrong lane, and there's a lot of traffic.

[Assistant] I have officers on the way. Can you provide more landmarks or locations?

[User] We're at Tenial Baptist Church now. I'm trying to flag people down with my lights so they see this driver.

[Assistant] You're at Tenial Baptist now?

[User] Yes, we're passing it now. He's still in the wrong lane, and it's getting dangerous.

[Assistant] Okay, are you still behind him?

[User] Yes, we're coming up on Perkins restaurant now. He's slowing down a bit but still switching lanes.

[Assistant] Can you see any police officers yet?

[User] Not yet. We're at the Perkins restaurant now and about to hit a stretch where I might lose sight of him.

[Assistant] I've got officers running codes. They are on the way.

[User] Alright, we're heading towards Vista Motors now. He's still speeding up and slowing down.

[Assistant] Do not put yourself in danger. Are you still able to keep an eye on him?

[User] Yes, but we're approaching the bridge and he's speeding up again. I'm at 75 now. He's flying.

[Assistant] Please don't endanger yourself. Can you see any officers nearby?

[User] Yes, I see a police on the bridge! He hit his brakes. The officer needs to come down.

[Assistant] Do you see the officer coming down now?

[User] Yes, he's coming down the bridge now. The driver is slowing down and might be taking an exit.

[Assistant] Where is he now?

[User] He's taking the next exit. I see blue lights flashing in his rear windshield.

[Assistant] Alright, thank you for that information. Stay on the line. Where are the officers now?

[User] They're turning around to follow him. I'll try to keep an eye on him from here.

[Assistant] Thank you for your help. Please continue to be safe and let the officers handle it.

[User] Alright, I'll keep my distance now. I hope they catch him.


[Assistant] 9-1-1, what's your emergency?

[User] Hurry up! Call 911. Here.

[Assistant] What's going on?

[User] I knew the ammo around.

[Assistant] What happened?

[User] She is...

[Assistant] Okay, okay, listen to me. Is the baby out of the pool?

[User] She's out of the pool.

[Assistant] Okay, is she breathing?

[User] No, she's not.

[Assistant] Okay, does anyone know how to do CPR?

[User] No, ma'am.

[Assistant] Okay, I can tell you. How old is the child?

[User] She's three.

[Assistant] Okay, where is she laying? Is she laying on the floor?

[User] She's laying on the bed.

[Assistant] Okay, ma'am, I can tell you how to do CPR. Can you listen to me?

[User] Yes.

[Assistant] Okay, is she laying on a hard surface?

[User] She's laying on the bed. She's throwing up.

[Assistant] She's throwing up? Okay, okay. Turn her to the left, okay?

[User] Okay.

[Assistant] See if she's breathing now.

[User] No, she's not.

[Assistant] She's not breathing? Clean her mouth out, then.

[User] Yes, ma'am.

[Assistant] Roll her to her side and clean out her mouth.

[User] Okay.

[Assistant] How long was she in the water?

[User] She just fell in the water.

[Assistant] So was she face down?

[User] Yes, ma'am.

[Assistant] She needs to be on a hard surface like the floor.

[User] She's on the bed.

[Assistant] Did you clean out her mouth?

[User] Yes.

[Assistant] Okay, check and see if she's breathing at all. Is her chest rising?

[User] No, it's not.

[Assistant] Listen to me, I'm going to tell you what to do, okay? Pinch her nose, and with the other hand, lift her chin and gently tilt her head back. Cover her mouth with yours and give two deep breaths.

[User] Okay.

[Assistant] Now, you need to check and see if her chest rises after that.

[User] No, it didn't.

[Assistant] Then we need to do chest compressions.

[User] Wait a minute, ma'am, hurry.

[Assistant] Listen to me. Is she awake? Is she breathing? What is she doing?

[User] She's not awake.

[Assistant] Okay, did you give her the two breaths?

[User] Okay.

[Assistant] Now, you need to start chest compressions. Put the heel of one hand in the center of her chest, right between her nipples, and push down about half the depth of the chest 30 times quickly.

[User] Thirty times quickly?

[Assistant] Yes, 3-0.

[User] Okay.

[Assistant] I have them on the way to you, okay? They're on the way to help you. Keep giving breaths and doing compressions.

[User] Okay.

[User] Oh, I can't.

[Assistant] I understand, ma'am. We're coming.

[Assistant] Did you do your 30 compressions?

[User] Yes.

[Assistant] Now you pinch the nose, lift the chin, and gently tilt the head back and give two breaths again. Then do 30 compressions again.

[User] Okay.

[Assistant] Check if she's trying to cough or if she's responding.

[User] Okay, she's trying to.

[Assistant] Check if she's breathing, is her chest rising? Check if she has a pulse.

[User] Yes.

[Assistant] Is there anything else blocking her airway?

[User] No, ma'am.

[Assistant] They're on the way, I promise. They're coming as fast as they can.

[User] Please help me, help me.

[Assistant] Is somebody there with you?

[User] No, ma'am.

[Assistant] What's going on? Is she responding?

[User] No, she's just trying to.

[Assistant] Keep trying to wake her up. Make sure she has a pulse and see if her chest is rising.

[User] Who's there with you?

[User] The neighbor.

[User] I can hear the sirens, I'm going to go out and get them.

[User] Hello?

[Assistant] Hello?

[User] Wait a minute, please.

[User] Hello?

[Assistant] Yes?

[User] My neighbor is with her. Ma'am, is she breathing?

[Assistant] Ma'am, hello?

[User] Yes, thank you.


[Assistant] 911, what's your emergency?

[User] Hi, I'm reporting an airplane crash at SFO.

[Assistant] An airplane crash at SFO?

[User] Yeah, we were hiking on a trail outside of Pacifica, and we just heard a giant explosion. We're with a couple other hikers, and they saw that an airplane had crashed right there at SFO.

[Assistant] Actually, at the airport?

[User] Yeah, yeah, yeah, yeah.

[Assistant] What's your name?

[User] My name is Jared Foster.

[Assistant] All right, Jared, hang on the line. I'll transfer you over to the police department at SFO, okay?

[User] Okay, thank you.

[Assistant] 911 emergency, what are you reporting?

[User] Hi, there was an airplane crash at SFO.

[Assistant] Okay, we did get the call.

[User] You did?

[Assistant] Yes, we did. We are responding. Trust me.

[User] Okay, thank you. Bye.

[Assistant] 911, what's your emergency?

[User] Hi, we're at the San Francisco Airport, and our airplane just crashed upon landing. We need help here as soon as possible.

[Assistant] Okay, what runway are you on?

[User] I don't know the runway. We just ran out of the airplane.

[Assistant] What kind of airplane were you in?

[User] Asiana Airlines.

[Assistant] There's a bunch of fire trucks and a couple of ambulances. There are a lot of people injured, and we need more help.

[User] My name is Sang Duong.

[Assistant] Do you know where on the runway you are?

[User] I see FFP, but I'm looking around trying to see something, but I don't really see much else.

[Assistant] You're in a field?

[User] Yeah, we're in the middle of the runway. I can see the main terminal, but I don't know much more. Sorry, I'm not familiar with this airport.

[Assistant] Okay, hang on the line. Let me get you over there. Don't disconnect.

[User] Okay, I see tons of cops and ambulances coming now, but not too many ambulances.

[Assistant] Okay, we do have ambulances and the fire department on the way. Can you tell me if there are people trapped on the plane?

[User] Most people got off. I think there are at least a handful of people behind me.

[Assistant] Are you guys actually trapped, or are people just slowly getting off?

[User] Most people are off. Some emergency crews are going into the plane now.

[Assistant] Okay, sorry for the misunderstanding. Are the passengers all safely getting off the slide?

[User] Yes, almost everyone is out. The majority of people are out of the airplane.

[User] I don't know the specific runway, but we are next to some wreckage. I see signs that say 'Monitor 120.5.'

[Assistant] That's okay. What kind of aircraft is it?

[User] It's an Asiana plane. Sorry, I'm really not sure.

[Assistant] Got it. Are you safe where you are?

[User] Yes, we're way past the field, at least 100 yards out.

[Assistant] California Highway Patrol, what's your emergency?

[User] Hi, we are at the San Francisco International Airport, and we just got in a plane crash. There are a lot of people that need help.

[Assistant] Are you with any of the ambulances that are there?

[User] No, they haven't found us yet, and there are people here who are burned really badly.

[Assistant] Where are you?

[User] We're out on the outskirts, not towards the airport itself, more in the field where planes land.

[Assistant] Stay on the line. Let me get you over to medical.

[User] Okay.

[Assistant] Ambulance emergency, what's the location of your emergency?

[User] We're at the San Francisco International Airport.

[Assistant] Do you need help?

[User] Yes, we just got in a plane crash, and there are people who still need help. There's not enough medics out here.

[Assistant] We have help on the way. You said there's a woman very severely burned?

[User] Yes, she needs help immediately. She will probably die soon if we don't get help.

[Assistant] Can you confirm your phone number, please?

[User] 831-234-681.

[Assistant] Where on the runway are you?

[User] We're next to a United airplane near the beginning of the runway where the plane debris is.

[Assistant] How old is she?

[User] About 25 or 24. She's severely burned.

[Assistant] I'll ask you some questions and see if I can provide instructions.

[Assistant] 911, what's your emergency?

[User] I'm seeing a fire from the side of the road in Burlingame.

[Assistant] What road are you on?

[User] I'm on 101 North.

[Assistant] Near what exit?

[User] Near Broadway.

[Assistant] Do you see it to the right or left of the freeway?

[User] To the right.

[Assistant] Let me get fire department on the line with us.

[Assistant] Ambulance emergency, what's the location?

[User] We're at the San Francisco International Airport.

[Assistant] Do you need help?

[User] Yes, we just had a plane crash. There are people seriously injured on the tarmac, and we need ambulances here.

[Assistant] We're aware of the situation and have units responding.

[User] There are people laying on the tarmac with critical injuries, and we're trying to help them.

[Assistant] What's your name?

[User] Cindy Stone.

[Assistant] What's the phone number you're calling from, Cindy?

[User] 831-583-021.

[Assistant] Let me transfer you to San Francisco Medical.

[Assistant] Ambulance emergency, what are you reporting?

[User] Hi, this is CHP with a transfer. She's part of the crash at San Francisco Airport. Go ahead.

[User] Hello? Hello.


[Assistant] 9-1-1, what's your emergency?

[User] We heard a noise and looked in. The garage door was up. I thought the gentleman was backing out. I went back to my house, but he never backed out. I came back over, and his driver's side window is shattered, and he's injured and can't answer.

[Assistant] Okay, and the phone number you're calling from?

[User] I'm calling from [caller provides phone number].

[Assistant] Okay, tell me exactly what happened.

[User] He's inside. I don't know if somebody tried to shoot him, if he shot himself, or what. I don't know.

[Assistant] Was that at this location, correct?

[User] Yes, send an ambulance in a hurry. An EMT. He's still alive. He's moving.

[Assistant] Okay. What's going on with him?

[User] I don't know. The driver's side window is all bashed in, and he's got blood all over his head. He's not responding to me.

[Assistant] What's your name, sir?

[User] My name is [caller provides name]. I think you need to hurry.

[Assistant] Yes, I'm sending help your way. I just want to ask you a few more questions, okay?

[User] Go ahead, but send them while you're asking.

[Assistant] Yes, sir. They're already on the way. Are you with him now?

[User] I'm standing right outside the garage door.

[Assistant] Can you tell me how old he is?

[User] I don't know. He looks like maybe 35 or 40.

[Assistant] Okay, hang on one second for me, okay?

[Assistant] I apologize about that. How old is the patient again?

[User] I'm not sure. He looks maybe 35 or 40.

[Assistant] Is he awake?

[User] He's moving his head around, but he's not responding. I've called his name and asked what's going on, but he's not responding to that. His head's just kind of rolling around.

[Assistant] Is he conscious?

[User] Well, I can't tell.

[Assistant] Is he breathing?

[User] I can't tell that. I'm assuming he's breathing if he's moving his head around. Did not hear him talk or anything.

[Assistant] Okay. You said he's sitting in the car, right?

[User] Correct. In the driver's seat.

[Assistant] Where exactly is he?

[User] In the driver's seat, inside the garage.

[Assistant] Can you direct the emergency crews to him, sir?

[User] Sure, sure.

[Assistant] Alright, I'm sending the paramedics to help you now. Just stay on the line. I'll tell you exactly what to do next.

[User] Okay.

[Assistant] If it's safe to do so, see if he is conscious, breathing, or moving at all.

[User] It's not safe for me to do. I don't want to put my hand in there.

[Assistant] Okay, well, help is on the way.

[User] Alright, standing by. I've heard about break-ins in the area, and so I decided to walk over and take a look. The garage door was up, and I saw the window is shattered and he's got blood.

[Assistant] Just stand in line with me for now, okay, sir?

[User] Okay, I'm here.

[Assistant] I got emergency crews on the way to you.

[User] Very good. I'm standing at the street. If I see them coming down, I can direct them right in.

[Assistant] So he won't respond to you at all if you holler at him or anything?

[User] Yeah, he didn't respond, but his head is kind of moving around.

[Assistant] Okay.

[User] I've walked away from the car right now. I'm standing at the street.

[Assistant] The window shattered. The garage door was up, correct?

[User] Yes.

[Assistant] Give me a second. I'll try to see where the emergency crews are, okay? Is he still moving around?

[User] I don't know. I'm standing at the street now trying to wait for your vehicle.

[Assistant] Okay, where exactly are they coming from? Checking, got several people on the way.

[User] Yes, please hurry. We're close to the hospital.

[Assistant] Well, it looks like one person is coming from Clay Road.

[User] So you're saying his head is bloody?

[Assistant] Yes, the window is shattered. I don't know if he tried to shoot himself. I don't know what the situation is.

[User] Is the driver's side window shattered, correct?

[Assistant] Yes, that's correct.

[User] He's still moving around, so he's alive.

[Assistant] Okay, looks like I should have an officer coming up the roadway.

[User] We need EMT.

[Assistant] Well, the officer's going to be there first. They're not going to come until we figure out what's going on, but EMT is on the way as well, okay?

[User] They better hurry if this guy's got a shot at living.

[Assistant] Yes, sir. They're on the way as well, okay?

[User] Okay, looks like the officer is coming up right now.

[Assistant] Is he there?

[User] Yeah, he's just coming up right now.

[Assistant] Okay, I'm going to go ahead and let you go, sir, okay?

[User] Okay, very good. Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, I've been attacked by a man in the woods while I was hunting. Please send the police to my location immediately.

[Assistant] Where are you at?

[User] I cannot stay on the phone. I have to cover him. Please send the police immediately.

[Assistant] Where are you? We need your location.

[User] My name is Jeff McDonald. I'm on top of the hill out by banks. I was hunting and I was attacked by a man.

[Assistant] Do you know your exact location?

[User] I don't know the exact coordinate. I hope you can get it from my 911 call. Here's my wife's number; she can bring you to me. Her name is Deborah.

[Assistant] Tell us what's happening right now.

[User] I was attacked by a naked man. He's laying near me now. I'm holding my deer rifle on him. I need the police up here now.

[Assistant] Will your wife know where you are?

[User] Yes, she will. Please call her and tell her I'm on top of the hill. I can't call her directly; I tried.

[Assistant] Okay, we will call her. Can you stay on the phone?

[User] I may not be able to. I want to call my wife, but I'll stay for now. My battery is low.

[Assistant] We'll get some help out to you. Give me your wife's number.

[User] Okay, her number is 5...

[Assistant] Where exactly are you again?

[User] I'm about half a mile south of our house on a hill. I was attacked by a naked man. He's laying nearby, and I'm holding him at gunpoint.

[Assistant] Are you or the attacker injured?

[User] Yes, both of us are injured, but it's not life-threatening.

[Assistant] Do you have anything to signal your location?

[User] I don't want to fire my rifle. I can blow a whistle when they get close.

[Assistant] Start blowing the whistle now. Keep going until they find you.

[User] Okay, I'll start blowing the whistle.

[Assistant] Are you on foot?

[User] Yes, I'm on foot.

[Assistant] Does your wife know exactly where to guide them?

[User] Yes, she does. She can guide them to me. They need to come through the logging gate.

[Assistant] Okay, we'll be there as soon as we can. Can you stay on the line?

[User] I'll stay on unless my phone dies.

[Assistant] We'll get help to you. They will be on foot.

[User] Okay, thank you.

[Assistant] Keep blowing the whistle every 20 seconds.

[User] Okay, I will.

[Assistant] Do you see or hear anything?

[User] Yes, they're here. I see them.

[Assistant] Great, stay with them and follow their instructions. Thank you and take care.


[Assistant] 9-1-1, what's your emergency?

[User] Oh, yes. I need an officer at 2007 Callison Highway.

[Assistant] What's wrong?

[User] Oh, I'm just stressed out, and I'm about to take my life.

[Assistant] What's your name?

[User] It's unknown.

[Assistant] Okay, do you have a weapon with you?

[User] Huh?

[Assistant] Do you have a weapon with you?

[User] Yes.

[Assistant] What do you have, sir?

[User] I'm 44.

[User] Get in there. Don't bleed at me.

[Assistant] What's going on?


[Assistant] 9-1-1, what's your emergency?

[User] We are at the corner of Riley Thompson and Automobile Road. There's a lady lying in the road. I think she was hit by a car.

[Assistant] Okay, she's got a head injury. Can you confirm the location is Riley Thompson and Automobile Road?

[User] Yes, on Automobile Road, near 4300 Automobile.

[Assistant] Okay, stay on the phone with me. I'm getting help out there. Did you see what happened to her?

[User] We just came upon her. She has a pulse but is unconscious.

[Assistant] Is she breathing?

[User] Yes, she is breathing and has a pulse.

[Assistant] Do you see who hit her or any obvious injuries?

[User] She has a head injury and is lying face down.

[Assistant] Okay, don't move her. Is she by herself?

[User] Yes, she's all alone.

[Assistant] Alright, help is on the way. What's your name?

[User] My name is Mark Klim.

[Assistant] Mark, I got help coming. What's your phone number?

[User] You need to hurry.

[Assistant] They are already on the way. Did anyone see what happened?

[User] No, I'm not sure what else to do. Her pulse is weak.

[Assistant] Okay. Is she halfway in the road?

[User] Yes, but the road is not busy.

[Assistant] What kind of car are you in?

[User] I'm in a burgundy Toyota Camry in the middle of the road.

[Assistant] Do you have your hazard lights on?

[User] Yes.

[Assistant] Does your wife think she needs CPR?

[User] Does she need CPR, Michelle? No, she's still breathing and has a pulse.

[Assistant] Okay. If she needs CPR, I can help with that. The fire department and ambulance are on their way.

[User] Alright, Michelle says she has a pulse, just a weak one.

[Assistant] I need to know if she's breathing normally.

[User] Michelle, is she breathing normally? No, she isn't.

[Assistant] Alright, we need to start CPR. Turn her over carefully, stabilizing her head.

[User] There's another car coming; maybe they can help.

[Assistant] They're on the way. If you can't move her, that's okay, but we need to start CPR if she isn't breathing normally.

[User] Michelle thinks we should move her. She's got a really bad head injury and is bleeding.

[Assistant] Is she bleeding from anywhere specific?

[User] Yes, from her head and her right ear.

[Assistant] Okay, I'm going to check with my supervisor.

[Assistant] We need to turn her over and start CPR. Stabilize her head as you do so.

[User] Got it. Mark, take her hips and shoulders; Michelle will help with her head.

[Assistant] Great. Once she's turned over, check her mouth for any obstructions.

[User] One, two, three. Oh, my God. She isn't breathing.

[Assistant] Start CPR immediately. I'll stay on the phone with you.

[User] Alright, opening her airway now. Michelle, start CPR.

[Assistant] You're doing great. Keep her airway open, and start chest compressions if you can't give breaths.

[User] She's making noises.

[Assistant] That's okay. Keep doing CPR until help arrives.

[User] Where are they?

[Assistant] They're on their way to 4300 Automobile Road. You should hear sirens shortly.

[User] No one else has stopped yet.

[Assistant] You're doing great. It seems long, but they're coming as fast as they can.

[User] We can do this. I can't believe someone hit her and left.

[Assistant] Stay strong. I hear sirens now.

[User] Okay, I hear them too. Keep going, Michelle.

[Assistant] Keep doing CPR until they take over.

[User] He's here now, getting his stuff out.

[Assistant] Alright, let him take over when he's ready.

[User] Thank you. We found her face down.

[Assistant] Mark, what’s your phone number?

[User] My number is [redacted].

[Assistant] You did a great job. Help is there now. I'm going to let you go. Thank you.

[User] Thank you. Bye.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, I need an ambulance immediately at 18 Victoria Circle.

[Assistant] Okay, what's going on?

[User] We have a gunshot wound, accidental, in the household.

[Assistant] Okay, how old is the person who was shot?

[User] 34.

[Assistant] Are they conscious and breathing?

[User] She's breathing.

[Assistant] Where was she shot?

[User] It looks like the head. She's bleeding. Oh, there's a lot of blood.

[Assistant] Okay. I'm getting everybody out to you.

[User] Oh, my God. Thank you.

[Assistant] You're welcome.

[Assistant] Hello.

[User] Hi, this is 911.

[Assistant] Yes. How is she doing?

[User] We need help.

[Assistant] I've got them all coming.

[Assistant] Okay. Where's the weapon?

[User] We don't know right now. It wasn't in here. It was our weapon.

[Assistant] Okay, it's in the house?

[User] Yes, it's in the house.

[User] We had a babysitter earlier, we put all the weapons away. We were putting them back out to protect ourselves, and it fired.

[User] There's no problem with the police.

[Assistant] Okay, so you don't know where the weapon is in the house?

[User] No, there are multiple weapons in the house, but the police need to get here.

[Assistant] We've got everybody coming. I just need to make sure, you know.

[User] Yes.

[Assistant] And is she still breathing?

[User] Yes.

[Assistant] Okay. That's why I just want to check on you and make sure, but I do have fire and medics and everybody else on the way.

[User] No, please.

[Assistant] Okay. Is it just you guys at home along with the kids?

[User] No, we have two children in the house and the dog.

[Assistant] Okay, and the dog is going to get wild right now?

[User] Yes.

[Assistant] Can you put the dog away?

[User] No.

[User] Can I put you on hold and check on her right now?

[Assistant] Hold on.

[User] How long?

[Assistant] I don't know.


[Assistant] 9-1-1, what's your emergency?

[User] We're having a baby, and we're in Boulder Creek. We need to get to Sutter.

[Assistant] Okay, tell me exactly what happened.

[User] My girlfriend's going into labor, her contractions are three to five minutes apart, or a little bit closer.

[User] They're closer now.

[Assistant] Okay, and she's getting pushing feelings?

[User] I just called Sutter. They told me to call 911.

[Assistant] Okay. Are you with her now?

[User] Yeah.

[Assistant] Is she conscious?

[User] Yeah.

[Assistant] And is she breathing?

[User] Yeah.

[Assistant] How many weeks pregnant is she?

[User] Uh, nine months.

[Assistant] Is the baby completely out?

[User] What? Oh no, it's still in.

[Assistant] Okay, that's good. Can you see any part of the baby now?

[User] No, I can't see any part of the baby.

[Assistant] All right, stay on the line with me. I'm going to get help going for you right now and I'll have more instructions for you.

[User] Okay.

[Assistant] You're not going to hear me for a second, but just stay on the line, okay?

[User] Okay, that's fine.

[Assistant] I've got the paramedics on the way. I'll stay on the line to tell you exactly what to do next, okay?

[User] Okay.

[Assistant] Do not try to prevent the birth. Do not have her sit on the toilet. Allow her to assume the most comfortable position and have her take deep breaths between contractions.

[User] Okay, keep breathing, hon. Deep breaths.

[User] Do you have an ETA?

[Assistant] Just a couple of minutes, okay?

[User] Okay.

[Assistant] I'm going to stay on the line with you here. There should still be some time left before delivery occurs. Reassure her that help is on the way and have her take slow, deep breaths between contractions.

[User] She is. She's doing good. How are you, honey?

[Assistant] Is she feeling the need to push?

[User] Are you still feeling the need to push, hon? Just when the contractions come. She's having another one.

[Assistant] Tell her that we're coming with lights and sirens. There should still be some time left before delivery occurs. Help is on the way, and she should take slow, deep breaths between each contraction.

[User] You're coming with lights and sirens. Okay, help is on the way. Take slow, deep breaths between each contraction.

[Assistant] If anything changes, tell me immediately. I'm going to keep you on the line here until they arrive, okay?

[User] Okay.

[User] I see crowning.

[Assistant] As the baby delivers, support the baby's head and shoulders and hold the hips and legs firmly. Remember, the baby will be slippery, so don't drop it.

[User] Okay, you're doing really good. Just let me know if you see any more crowning, okay?

[User] Okay.

[Assistant] You're not going to hear me for a second, but I'm right here, okay?

[User] Okay.

[Assistant] How's she doing?

[User] The ambulance is across the street. They're on the wrong side.

[User] She's having a contraction. The baby's crowning. They're on the wrong side of Highway 9, across the street. They need to hurry.

[Assistant] I've already told them. Okay, the baby is coming out right now?

[User] Yes, the baby's coming out right now.

[Assistant] As the baby delivers, support the baby's head and shoulders and hold the hips and legs firmly. Remember, the baby will be slippery, so don't drop it. Keep supporting it.

[User] Okay, she's fine. Just don't move, honey.

[User] Sir, the baby's out.


[Assistant] 9-1-1, what's your emergency?

[User] Somebody was trying to rob us.

[User] She's outside right now.

[Assistant] Okay, where are you, what address are you at?

[User] 2150 North Milford Road.

[Assistant] Okay, what city or township are you in?

[User] We're in Highland Township.

[Assistant] Okay. How are they trying to rob you?

[User] She basically had a mask on and pointed a gun at me.

[Assistant] Okay. And she's on the floor right now?

[User] One of my employees is holding her down.

[User] She can't be more than 16 years old.

[Assistant] Okay. What's the business name?

[User] It's called Country Lake Food Center on Milford Road.

[Assistant] Okay, and she did have a gun?

[User] Yeah, she pointed a gun at me. I thought it was a joke at first.

[Assistant] Okay. Are you the clerk?

[User] Yes. He's holding her down right now.

[Assistant] And it's a teenage female, you said?

[User] Yes, a girl.

[Assistant] How old does she look to be?

[User] She doesn't look more than 16 years old.

[Assistant] Okay. How many people are in the store right now?

[User] There's me and two employees.

[Assistant] Okay, where is the gun?

[User] The gun is on the floor.

[Assistant] Okay, I don't want anybody to grab that.

[User] I don't know if it's a fake gun. I have no idea.

[Assistant] Okay. What does she look like?

[User] She's in all black.

[Assistant] Does she have a mask on?

[User] Yeah, she had a hoodie on and a mask.

[Assistant] What's going on right now? Is your manager still holding her down?

[User] Yeah, she's holding her down. She's crying.

[Assistant] Is she fighting him?

[User] No, she's not fighting.

[Assistant] Have you ever seen her before?

[User] I don't know. She had a mask on.

[Assistant] Okay, but she doesn't have the mask on anymore?

[User] I don't know.

[Assistant] Okay, I'm going to stay on the line with you until the police get there. Where is she at in the store?

[User] I was down the aisle, and I saw someone walk behind the counter.

[User] The police just came right now.

[Assistant] Okay, they are there?

[User] Yeah, they are here.

[Assistant] Okay, I'm going to let you go so you can talk to them, okay?

[User] Okay. Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] Please, my brother, he was playing with this gun, and he was pointing it at himself. He shot himself!

[Assistant] What’s the address?

[User] I’m so scared, I’m so scared. It's 1123 Ujama Drive.

[Assistant] Is this where the emergency is?

[User] Yes.

[Assistant] Do you want to talk to my daddy?

[User] Yes, please put him on.

[Assistant] Hello, this is the father, what happened?

[User] My son just got shot, man.

[Assistant] All right, stay with me. Help is on the way. Who shot him?

[User] I don’t know, I was in the back of the house.

[Assistant] Did anybody see him get shot?

[User] No, I didn’t see it happen.

[Assistant] How old is your son?

[User] He’s three years old. He’s not moving!

[Assistant] Listen to me, I’ll tell you how to help him. Are you with him now?

[User] Yes.

[Assistant] All right, we need to get him flat on his back on the ground. Do you hear me?

[User] Yes, he's on his back.

[Assistant] Remove any pillows. Put him flat on his back without any pillows. Do you understand?

[User] Okay, no pillows. There's no food or vomit in his mouth.

[Assistant] Good. Now put your hand on his forehead, your other hand under his neck, then carefully tilt his head back.

[User] He got shot in the face, man!

[Assistant] I understand, but you need to do this to help him. Hand on forehead, other hand under his neck, tilt his head back.

[User] Okay, I've done that.

[Assistant] Place your ear next to his mouth and check for any breathing.

[User] I can feel a little breathing.

[Assistant] Good, keep his airway open. Stay calm and keep checking his breathing. Help is on the way.

[User] My son was just playing, and now there's blood everywhere!

[Assistant] I understand there's blood, but you need to stay calm for your son. Is he breathing regularly?

[User] I can't tell, his one eye is open.

[Assistant] You need to ensure he keeps breathing. Tilt his head back and watch closely.

[User] All right, I’ll do that.

[Assistant] If you can’t see breathing, I’ll guide you through CPR. With his head back, pinch his nose, cover his mouth with yours, and give two gentle breaths, enough to make his chest rise.

[User] Okay, I’m doing it. The ambulance is here!

[Assistant] Good, stay with them. Help them as much as you can.