[Assistant] 9-1-1, what's your emergency?

[User] Um, across from 4709, 40th Avenue.

[Assistant] 4709?

[User] Um, yeah, 4709.

[Assistant] Okay, what city is that, ma'am?

[User] I'm in Hyattsville, sorry.

[Assistant] And what's your name?

[User] Cynthia.

[Assistant] Cynthia? Tell me exactly what happened.

[User] It's a fire. The house is on fire.

[Assistant] Okay, the house is on fire?

[User] Yeah.

[Assistant] Is everyone out?

[User] Not everyone's out.

[Assistant] Not everyone's out?

[User] No.

[Assistant] Alright, hold on one second, okay. The house is catching fire fast. Is it a single-family home?

[User] Yes.

[Assistant] Do you know how many floors or stories there are?

[User] Two.

[Assistant] And you said there are people inside?

[User] Yes. Children.

[Assistant] The call is in. Stay on the line. I need to know how many are inside, do you know?

[User] I don't know. I'm across the street.

[Assistant] Do you know how many children live in that house?

[User] Uh, three, I think.

[Assistant] Do you know exactly?

[User] I can't get any closer.

[Assistant] Who's that screaming? Are they the owners?

[User] Yes.

[Assistant] Can you ask them if there's anybody inside and where?

[User] Martha, who's inside? Where? I'm on the phone with 911.

[User] He's in there.

[Assistant] How many people are still inside?

[User] He's not listening to me. His wife is trying to get back inside.

[Assistant] Okay, tell him not to go back inside.

[Assistant] Just try to find out who's inside and where they are.

[User] He's not listening to me. I can't get any closer because the fire is growing.

[Assistant] The call is in, help is on the way, okay? Whatever information you can gather is going to be helpful to us.

[Assistant] Do you know what floor is on fire?

[User] It's the first floor.

[User] What was that?

[User] A power line. It's burning off the house.

[Assistant] Did it go down or is it burning?

[User] It's disconnected from the house.

[Assistant] Okay, you said it was the first floor on fire?

[User] Yeah.

[User] My roommate, Don Watson, is on the line too. I guess he called 911.

[Assistant] He's calling 911 as well? Alright, if you can, find out from the owners where the people are inside. We need to know now. We have everyone on the way.

[User] Okay, I'm trying to get back around the side of the neighbor's house.

[Assistant] Okay. We have the fire department on the way.

[Assistant] Are you still there?

[User] I'm here.

[Assistant] If it is safe to do so, keep bystanders away from the area.

[User] Marcos, where are you? Can everybody get out? Where is everyone?

[User] His daughter's inside.

[Assistant] The daughter?

[User] The daughter.

[Assistant] How old is the daughter?

[User] She's less than 12.

[Assistant] Do you know where inside they are?

[User] No, I can't get closer. I'm just at the neighbor's house.

[Assistant] The address you gave me, is that the house on fire?

[User] Yes, it is.

[Assistant] And it's 4709?

[User] Yeah.

[Assistant] Do you know where the daughter is?

[User] No, he won't say.

[User] The kids are upstairs.

[Assistant] The kids are upstairs?

[User] Yes.

[Assistant] So there may be two children upstairs?

[User] Yes, there's definitely one child upstairs.

[Assistant] The fire department's coming. Please don't go back inside.

[Assistant] Is that the mother?

[User] The mother and the father.

[User] The neighbor on the other side just came over and said there are two children out of the house.

[Assistant] Okay, so you don't know if anyone is inside of the house?

[User] No, I called you just after the fire started.

[Assistant] Do you know what caused it?

[User] No.

[Assistant] Where are the flames coming from? Are they in the front or back of the house?

[User] The front.

[Assistant] And you said it was the first floor?

[User] Yeah.

[Assistant] Is the first floor below ground or above ground?

[User] It's on the ground.

[Assistant] Okay, you should be seeing the fire department.

[Assistant] Do you see them?

[User] Yes.

[Assistant] Make sure to let them know where and how many are inside.

[User] Okay, everybody's in the backyard. I'm going around to the front.

[Assistant] Try to get to them and let them know there are kids inside.

[User] I'm yelling to the firemen, two kids upstairs.

[Assistant] Okay, you told them?

[User] Yeah. Let me make sure they understood.

[Assistant] Now, the power line that blew up, do you still see it?

[User] Yeah.

[Assistant] Is it on the ground or up in the air?

[User] It's on the ground.

[Assistant] Can you point that out to some of the firefighters so they know?

[User] Okay.

[Assistant] Okay, someone is with you now?

[Assistant] Where are the power lines down, ma'am? On what side of the house?

[User] On the side of the house, facing the right.

[User] Someone sees it, they are all over it.

[Assistant] Alright, everybody's there?

[User] Yeah.

[Assistant] Okay, are you okay?

[User] Yep, I'm fine.

[Assistant] Alright.

[User] Okay, bye.

[Assistant] Okay, bye.


[Assistant] 9-1-1, what's your emergency?

[User] I'm walking in the field. I don't know where I am.

[Assistant] You're walking in a field? Okay, I need you to just stop. I'm going to try to find you on my screen.

[Assistant] Did you go in the ditch?

[User] Yes, then we started walking.

[User] We thought it was close enough.

[Assistant] Okay, can you go back to your vehicle?

[User] I can't. I don't know where it is.

[Assistant] You don't know where it is? Okay. I want you to just stay on the line with me. It looks like I can find you.

[Assistant] What road were you driving on?

[User] We were coming up this hour.

[Assistant] Okay, one second. I'm still online with you, okay?

[User] Hello?

[Assistant] Okay, I'm still online with you. How many people are with you?

[User] Me and one other person.

[Assistant] Okay. Do you remember which way you were walking, or did you totally get turned around?

[User] No, I don't know.

[Assistant] Okay, what I want you to do is stay on the line. I'm trying to pull you up on the map right now to see if I can find a location showing which way you are walking.

[Assistant] Can you start walking? Do you know which way West is?

[User] I don't know. I don't.

[Assistant] Do you know where Prairie Road is?

[User] I don't know.

[Assistant] Okay, I want you to start walking. You're going to have to walk one way or the other, and then I'll be able to tell you which way to go.

[Assistant] Do you have enough clothing on?

[User] No, I came from a wedding. I don't have much.

[Assistant] Okay, I'm going to page out some people to help find you.

[Assistant] I want you to stay on the line with me, okay?

[User] I'm crying. Okay?

[User] I don't know, I'll lose it if I stay here.

[User] I can't get over.

[User] Please hold.

[User] Hello?

[User] Hello?

[User] Hello?

[User] Hello?


[Assistant] 9-1-1, what's your emergency?

[User] Um, yes, I'm on North Rice Avenue. There's a man shooting!

[Assistant] Can you tell if there's anybody injured? We have the fire department and officers en route.

[User] No, he didn't shoot my grandma's house.

[Assistant] Okay, the fire department is en route.

[User] Hello, hello. He's coming immediately.

[Assistant] Who is in your house, ma'am?

[User] We're two houses down.

[Assistant] Is he at your house right now?

[User] Yes, he's shooting! What's your address?

[Assistant] Ma'am, ma'am, I need to know your address.

[User] It's 1129 Oak Street.

[Assistant] Ma'am, stay on the phone with me. Do not hang up, okay?

[User] He's outside and my mom's house is on fire.

[Assistant] Ma'am, take a deep breath, okay? Officers are outside.

[User] Is he still shooting?

[Assistant] Is he still shooting?

[User] No, he was.

[Assistant] The officers are there and the fire department is en route.

[User] I can't recognize him but I have a feeling I know who it is.

[Assistant] Who do you think it is?

[User] His name is Bruce.

[Assistant] Who is he to you?

[User] He's my ex-brother-in-law. They're going through a distress right now.

[Assistant] Is he still there?

[User] My house is on fire. My mom's house is on fire.

[Assistant] The fire department is there. Who is in the house?

[User] Send an ambulance!

[Assistant] They're there, ma'am. Who is all inside the house that's on fire?

[User] 1141 is my address. Some of my family is here.

[Assistant] Okay, 1141. Hold on one second.

[User] Some of my family is doing...

[Assistant] The officers are there, okay? They are trying to get to you.

[User] My daughter is here. She's been shot in the face.

[Assistant] The officers and paramedics are almost there. Stay on the phone with me.

[User] I don't know who else is alive.

[Assistant] You're doing great. The officers are just making sure it's safe to enter.

[User] My wife and family...it's pretty deep.

[Assistant] Okay. The officers are there. They're trying to get to you.

[User] My younger five-year-old is here.

[Assistant] The officers are right outside. Hold on.

[User] My name is Leticia.

[Assistant] Okay, Leticia. An officer named Sergeant Eddings is coming to your house right now.

[User] Please send Sergeant upstairs. I don't know where my son is.

[Assistant] Hold on one second, Leticia. You're doing very well.

[User] I can't keep it together.

[Assistant] I know, I know. You're doing perfect. It's going to be okay.

[User] Please, I hope it's positive. I want my family to be safe.

[Assistant] The officers will help your family. Just stay on the phone with me.

[User] Can I give her some water? She's in pain.

[Assistant] Just wait. The officers and paramedics will be there soon.

[User] What is he wearing? He changed his clothes from a Santa Claus suit.

[Assistant] What is he wearing now?

[User] All black. He's knocking on neighbor's doors.

[Assistant] Hold on. Lock all your doors. Do not let him in.

[User] He came in with a shotgun. We all started panicking and running.

[Assistant] Who else is in the house with you?

[User] My two daughters, my husband, my nephews, nieces, and my nephew's girlfriend.

[Assistant] Okay, that's about 15 people. The officers are there making sure it's safe to enter.

[User] My daughter was shot in the face. She's bleeding.

[Assistant] I let the officers know. Just stay on the phone with me.

[User] I'm at 1141. Please hurry.

[Assistant] 1141, hold on one second. They're almost there.

[User] My daughter is in pain. Can I give her Motrin?

[Assistant] No, wait for the paramedics to arrive. You're doing great.

[User] Thank you. Please hurry.

[Assistant] They're on their way. Stay on the phone.

[User] Can she have some water?

[Assistant] Hold on one second. Let me check.

[Assistant] Hello, I'm still here. The officers are almost to you.

[User] Can we put her head up? She's losing a lot of blood.

[Assistant] Yes, get her a pillow. Keep her head elevated.

[User] Okay, thank you. She's in a lot of pain.

[Assistant] You're doing great. Just keep talking to me.

[User] My daughter is bleeding heavily.

[Assistant] The paramedics are on their way. Hold on a little longer.

[User] What's going on outside? I see lights.

[Assistant] The officers are there. Just keep calm and stay with me.

[User] I need to know what's happening.

[Assistant] I understand. The officers are ensuring everything is safe.

[User] Okay, thank you. Please hurry.


[Assistant] 9-1-1, what's your emergency?

[User] Cushing Police Department. We've got a little boy missing. Have you had any reports on one?

[Assistant] No, ma'am. We haven't. How old is he?

[User] Four.

[Assistant] Okay, what's your address?

[User] 722 East 3rd.

[Assistant] Do you know what he was wearing?

[User] No, I don't. His mother does. This is his grandmother.

[Assistant] Okay. What color is his hair?

[User] It's brown. Brown hair, blue eyes. He's autistic and can't talk.

[Assistant] Okay, who am I speaking to?

[User] Tom Pennington.

[Assistant] Who's his mother?

[User] Cheryl Ryan Pennington.

[Assistant] Ryan Pennington?

[User] Yes, they were asleep in the living room. He's autistic and doesn't sleep regular patterns, so he was up all night. They needed some sleep.

[Assistant] Okay. Have you checked all the closets, under the beds, and other places?

[User] I don't know. They just woke up.

[Assistant] Is his mom out looking for him?

[User] Yes.

[Assistant] What's his name?

[User] Blake.

[Assistant] Okay. Does she have a cell phone?

[User] Yes, but I don't know her number.

[Assistant] Okay, you have 722 East 3rd, an autistic 4-year-old boy with no clothing description at this time. I'm trying to get more information.

[User] Yes, Connie Pennington's the grandmother.

[Assistant] Okay. Has she found him?

[User] No.

[Assistant] Connie, do you know how long he's been gone?

[User] No. Still haven't found him.

[Assistant] Okay. Is that Ryan? Let me talk to Ryan right quick, Connie.

[User] She's hysterical.

[Assistant] Okay. Were the doors unlocked?

[User] I don't know. Let me talk to Ryan.

[Assistant] Connie, let me talk to Ryan.

[User] She's gone down the hall.

[Assistant] Ask her to look in all the closets and under the bed. Also, ask her if she knows what he was wearing.

[User] What was he wearing? Connie, I need to talk to Ryan. We're wasting valuable time with her acting like this.

[User] She needs to talk to you, Ryan.

[User] Sure.

[Assistant] Did she leave again?

[User] Yes. She's refusing to talk to me to provide any further information. Still no clothing description at this time. Brown hair, blue eyes, name of Blake.

[Assistant] Okay. We are dispatching help to 722 East 3rd.


[Assistant] 9-1-1, what's your emergency?

[User] State Patrol, 9-1-1, we are on Minnesota Lake. Our boat has capsized.

[Assistant] Okay, is everybody above water?

[User] Fairly.

[Assistant] What part of the lake are you on?

[User] We're about a mile south of the landing.

[Assistant] Miles south of the landing? Can everyone swim?

[User] One of us can't swim.

[Assistant] Do you have life preservers with you?

[User] Yes, but we have to hang on to the boat for dear life.

[Assistant] Okay, I need to transfer you to Faribault County so they can send help. I'll stay on the line with you. How far offshore are you?

[User] Approximately a mile.

[Assistant] A mile offshore or a mile from the landing?

[User] A mile from the landing. Hi, State Patrol. I've got a boat that's capsized on Minnesota Lake about a mile south of the landing. Two people are hanging on, one cannot swim.

[Assistant] A mile south of the landing? Got it. I'll page fire and rescue.

[User] Are they coming? We're getting tired.

[Assistant] Yes, they're on their way. Do you see any debris or something to help you float?

[User] There's a red gas can approximately 10-15 feet north of us.

[Assistant] Okay, is there any wildlife nearby, like a refuge area?

[User] Yes, we're in the middle of the wildlife refuge area.

[Assistant] Stay on the line, they're coming. How's your friend holding up?

[User] He's keeping afloat, but it's getting harder.

[Assistant] Keep encouraging him. We'll stay with you as long as we can. If you need to put the phone down to help him, do it.

[User] We don't see any houses around us, just open water.

[Assistant] Stay calm and keep holding on. Have you been able to grab anything else floating nearby?

[User] No, just the gas can, but it's moving away from us.

[Assistant] Okay, I'll let you know when they are close. Do you have a jacket on?

[User] We have one life jacket between us. I gave it to my friend.

[Assistant] Good. Keep holding on and stay calm. They're getting a boat into the water right now.

[User] We're trying, but the water is very cold and it's getting really tough. We're drifting further south.

[Assistant] They're coming as quickly as they can. Do you see any lights from the rescue vehicles?

[User] Yes, I see some lights.

[Assistant] They're getting closer. Just keep holding on and stay calm.

[User] Okay, but we are freezing. Please, hurry!

[Assistant] They're almost there. I know it's tough, but stay with me and keep holding on.

[User] I see a rescue truck coming towards us. We're directly in line with it.

[Assistant] That's great. Keep your eyes on it and keep holding on. They will be with you very soon.

[User] We're both above water but just barely holding on.

[Assistant] Help is almost there. Stay strong, stay calm.

[User] We're starting to lose strength. Where are they?

[Assistant] They're launching the boat now. Hang in there, Keith.

[User] I see them! They're on the way.

[Assistant] Good, just keep holding on a little longer. You're doing great.

[User] Okay. I hope they get here soon.

[Assistant] They're almost there. You're going to be okay. Just stay with me.

[User] Got it. Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] My dad's trying to assist a police officer, and someone started shooting at them!

[Assistant] Where are they now? Can you give me the location?

[User] They're on Russell Farm Road, near the intersection with Copper Mine Road.

[Assistant] Are they still shooting? Is anyone hurt?

[User] I think the officer is down. My dad and another person are trying to help him. The shooter tried to run them over!

[Assistant] Stay calm. I'm sending help right now. Can you see the shooter? What are they driving?

[User] They were in a blue Toyota. I'm not sure where they went.

[Assistant] Alright, help is on the way. Are you in a safe place right now?

[User] Yes, I'm hiding near my car, but I can still see them.

[Assistant] Perfect. Stay hidden and don't make any noise. Officers are en route. Stay on the line with me until they arrive.

[User] Okay, I'll stay here.

[Assistant] Can you see how many people are involved besides your father and the officer?

[User] It looks like just one person was shooting. My dad and another bystander are trying to help the officer.

[Assistant] Understood. Stay as quiet as you can, and please don't hang up.


[Assistant] 9-1-1, what's your emergency?

[User] Old Bridge, please. There's a shooting.

[Assistant] Where are they shooting at?

[User] Route 9 and Old Bridge. At the Pathmark.

[Assistant] Okay, ma'am, I need you to calm down and tell me your exact location. Are you at a store?

[User] Yes, I'm in the back room of the Pathmark. We locked ourselves in.

[Assistant] Alright, do you know if anybody is hurt right now?

[User] No, I don’t know. We are just hiding.

[Assistant] Okay. Do you have any cameras or anything where you can see what's going on?

[User] No, we don't.

[Assistant] What back room are you locked in right now?

[User] In the middle of the back room. Please hurry.

[Assistant] Okay, I got everyone coming. Just try to relax for me, alright? You're locked in the room, right?

[User] Yes, but they can get in. They have guns.

[Assistant] Alright, I'm going to put you on hold for one second, please don't hang up, okay?

[Assistant] 9-1-1, what's your emergency?

[User] Yes, hello, my daughter works at the Pathmark overnight. There's a shooting.

[Assistant] Do you know if anybody's hurt, ma'am?

[User] I don't know.

[Assistant] Okay, we've got people on the way. Thank you.

[User] Thank you.

[Assistant] 911, what's your emergency?

[User] I'm at the Old Bridge Pathmark. Someone has a shotgun, and he's tearing the place apart.

[Assistant] Is anyone hurt?

[User] I don't know. We all ran out of the store.

[Assistant] Is he still in the store?

[User] Yes, his name is Terrence.

[Assistant] What is he wearing? Is he a black male, white male?

[User] A black male, former Marine, wearing a bulletproof vest.

[Assistant] Please stay calm. We've got everyone on the way. How many people do you think are in the store?

[User] About 15 or 16.

[Assistant] Okay, do you know exactly where he was when you left the store?

[User] He was at the front door when I left.

[Assistant] Alright, how do you know Terrence?

[User] He works at Pathmark. He just went postal.

[Assistant] Okay, you're safe now? Are you far from the building?

[User] Yes, we're in the parking lot.

[Assistant] Alright, try to stay hidden and safe. We are sending help as quickly as possible.

[User] Okay, thank you.

[Assistant] Can you see if anyone is injured?

[User] I don't know, I've been running and hiding.

[Assistant] Alright, do not go back. Just stay safe.

[Assistant] 911, what's your emergency?

[User] My daughter is in the Pathmark. She just called saying someone is shooting.

[Assistant] Okay. We already have help on the way.

[User] Alright. Thank you.

[Assistant] 911, what's your emergency?

[User] I'm still inside the Pathmark. I'm in the back room hiding.

[Assistant] Are you okay? Do you see the shooter?

[User] No, I'm hiding. Please hurry.

[Assistant] We have officers on the way. Stay hidden and quiet.

[User] Okay. He's a black guy, short, wearing a white t-shirt, dark pants.

[Assistant] Alright, stay hidden. Help is on the way.

[User] Thank you.

[Assistant] 911, what's your emergency?

[User] There's gunshots at Old Bridge Pathmark.

[Assistant] Are you safe? Can you see the shooter?

[User] No. I'm hiding in the back room.

[Assistant] Stay where you are. Help is coming.

[User] Oh God. I hear more shots.

[Assistant] Okay, stay hidden. Do not move.

[User] I think he's coming here.

[Assistant] Try to stay as quiet as possible.

[User] Please hurry.

[Assistant] We're doing everything we can. Stay where you are, please.

[User] Okay, thank you.


[Assistant] 9-1-1, what's your emergency?

[User] Fire emergency. My mom is in the bathroom and she can't get up.

[Assistant] Okay, are there other people at home with you?

[User] I have a little sister, a big sister, two big brothers, and my dad, but my dad and big brothers aren't home.

[Assistant] Is your dad at home with you?

[User] No, he's at work.

[Assistant] Okay, so you're home alone with your mom and your little sister?

[User] Yeah.

[Assistant] Is your mom awake?

[User] Yeah, she threw up and then she fell and can't get up.

[Assistant] Is she still talking to you?

[User] Yeah.

[Assistant] Can you take the phone to her?

[User] Yeah. Mom, he wants to talk to you. No, she can't talk right now.

[Assistant] Okay, what exactly happened? Did she pass out?

[User] Yes.

[Assistant] How old are you?

[User] I'm 4.

[Assistant] Alright, help is on the way. Do you know the address?

[User] We live on Bounty Drive.

[Assistant] Okay, I have that. The firemen are on the way. Stay on the phone with me, okay? I'll tell you when you need to open the door for them.

[User] Okay.

[Assistant] Has your mom been sick the last couple of days?

[User] Um, yeah, she sometimes gets sick a lot.

[Assistant] Okay. Is your little sister there with you?

[User] Yeah, she's in her high chair.

[Assistant] How old is she?

[User] I don't know, she can't crawl but she can walk and talk.

[Assistant] Okay, so she's probably around 2 years old?

[User] Yeah.

[Assistant] What is she having for dinner?

[User] Noodles.

[Assistant] Okay, and your mom made those for her?

[User] Yes, but I'm not having noodles because I'm waiting for my toy house.

[Assistant] Alright. What does your dad do for work?

[User] He works near the Jelly Bean factory.

[Assistant] Okay, we can ask your mom for more details when the firefighters get there.

[User] Okay.

[Assistant] Do you have any pets?

[User] Yes, two dogs. One is in my brother's room and the other is in my room.

[Assistant] Can you close the door to the rooms they're in so the firemen don't scare them?

[User] Yeah, I can do that.

[Assistant] Great job. Just stay on the phone with me. How's your mom doing?

[User] She's still awake but starting to get sleepy.

[Assistant] Okay, the firefighters are almost there. Are you near the front door?

[User] No, but I can go there.

[Assistant] That's fine. Just unlock it and stay inside until they arrive.

[User] Okay.

[Assistant] Are you still with me?

[User] Yes.

[Assistant] They're almost there. Do you still see your mom?

[User] Yes, she's in the bathroom.

[Assistant] Okay, you've done a great job. The emergency responders will be there any second now.

[User] Okay.


[Assistant] 9-1-1, what's your emergency?

[User] They won't go.

[Assistant] Do you have an emergency?

[User] Yeah, I kind of do.

[Assistant] Okay. What is happening?

[User] My girlfriend, she has this ex-boyfriend and he's been stalking her.

[Assistant] Okay, just a second. I'll be right back with you, okay?

[User] Thank you.

[User] Hello?

[Assistant] Okay, where is this happening?

[User] He's following her right now. He will not leave her alone.

[Assistant] Where are you now?

[User] 44th and Wadsworth.

[Assistant] 44th and Wadsworth. Okay. Is she in a car?

[User] She's in a car, and he's following her. You can hear her crying in the background. He just will not leave her alone.

[Assistant] Okay. What kind of car is she in?

[User] What kind of car are you in, Amber? It's a black Dodge Caliber.

[Assistant] And which way is she going? Is she going north on Wadsworth?

[User] Which way are you going now, Amber? North or south? West on 44th right now, but she's about to turn left on Wadsworth.

[Assistant] Okay. Just keep driving. He's going to keep following you, Amber, but just keep driving, okay?

[Assistant] Is she going southbound on Wadsworth now?

[User] Are you going southbound on Wadsworth now? Yes.

[Assistant] Okay, Chad, I have a stalker situation. He's following a girl. She's southbound on Wadsworth.

[Assistant] What happened? Just a second. I'll be right back with you.

[User] You're not trapped? He's trapping you? He pulled in front of your car?

[Assistant] She's crying. I can't understand. What, Amber? He's trying to run you off the road?

[User] Trying to run off the road? And is she still at 44th?

[Assistant] Where are you now? Wadsworth and what? Keep your door locked.

[User] Where are you? What kind of car is he in? Do you know?

[Assistant] What kind of car is he in? You're hysterical. I don't hear her.

[Assistant] And is she still at 44th and Wadsworth?

[User] Are you at 44th and Wadsworth? Amber? Amber?

[User] Holy shit, I just lost her. She had just turned south down on Wadsworth from 44th.

[User] The person I was talking to had her on the phone but lost contact.

[User] I just told her that but lost her.

[Assistant] Okay. She's somewhere near there, 44th and Wadsworth.

[Assistant] What's her cell phone number?

[User] 303-547-4089. This guy has threatened her life.

[Assistant] Okay. Just a second. I'll be right back again, okay?

[Assistant] Okay. And your name?

[User] My name is Alex.

[Assistant] And your phone number?

[User] 303-710-5151.

[Assistant] Okay. We've got officers on the way.

[User] Holy shit. Okay.

[Assistant] Okay. Thanks, Alex.

[User] Thank you. Bye-bye.

[Assistant] 9-1-1, what's your emergency?

[User] I'd like to report a car accident and shots fired.

[Assistant] Okay. Where did this happen?

[User] Just after 38th Avenue going southbound on Wadsworth.

[Assistant] 38th and Wadsworth?

[User] Yes.

[Assistant] Are both cars still there?

[User] No, one of the cars, a man pulled out. He looked to be in his mid-30s, and he was in a light Toyota truck. It looks like there's an officer on the scene right now.

[Assistant] Okay. Do you know what kind of car is involved in the accident?

[User] I'm not sure. The other car that was present was a black Ford Contour driving southbound on Wadsworth. I'm going to let you go. I'll talk to the officer.

[Assistant] Okay.

[User] Okay. Bye.


[Assistant] 9-1-1, what's your emergency?

[User] We just caught two boys breaking into our car, and we've detained one of them on our porch.

[Assistant] You got one on the front porch?

[User] Yes, ma'am.

[Assistant] What's your address?

[User] 36-09 5th Avenue, and the other one's running.

[Assistant] But you got one?

[User] Yes, ma'am.

[Assistant] Is it a male or female?

[User] A male.

[Assistant] Black male, white male?

[User] White male.

[Assistant] Okay, hold him there.

[User] We are because our car was broken into about eight months ago, so we already know who did it.

[User] No, that's not correct. But we do have one detained.

[User] They're all just standing around here.

[Assistant] They're on their way, just hold them.

[User] One of them busted our window.

[User] Not again. They already got his speaker box.

[User] Yes, they got his speaker box and one of them ran.

[Assistant] Okay, the police are on their way.

[User] They got his CD player and ran with it.

[User] Our dog started barking, that's how we heard them.

[Assistant] Do you know where the other suspect went?

[User] No.

[User] One more white kid is coming down the street right now.

[Assistant] Okay, just stay in the house and hold onto the one you have. They'll be there shortly.

[User] He's shooting! They're shooting at us!

[Assistant] Shots fired. Shots fired. Stay down.

[User] He shot my house! They're shooting my house!

[Assistant] Stay inside. Do you know where he is now?

[User] Yes, he's walking down the street with a gun.

[Assistant] Can you describe him?

[User] They were wearing hoodies. They're white males.

[Assistant] Okay, we've got the description. The police should be arriving any moment.

[User] It’s been three minutes already.

[Assistant] They're doing their best. Please stay safe and inside.

[User] My boyfriend has been shot. He's got blood all over him.

[Assistant] Is he conscious?

[User] Yes, but he's losing a lot of blood.

[Assistant] Okay, I've updated the responders. The ambulance will be there soon.

[User] They live in this neighborhood. The police should know them.

[Assistant] Please stay inside until help arrives.

[User] I have three babies in this house and the police still aren't here.

[Assistant] They're on their way, ma'am. Just stay calm and stay inside.

[Assistant] What's your name?

[User] Christy Lewis.

[Assistant] Alright, Christy. The fire department and ambulance are often dispatched together. They should be with you soon.

[User] Okay, the police are here now. Can I hang up?

[Assistant] Yes, you can. Stay safe.

[User] Thank you so much.

[Assistant] You're welcome.


[Assistant] 9-1-1, what's your emergency?

[User] It's our hunting cabin. It's on Panhandle Road across from the pump stations, near Rock Road. I think it's 157.

[Assistant] Okay.

[User] We went to the Quail's Unlimited dinner last night, and a friend of mine looks like he hit his head in the bathroom, and I can't get him to get up.

[Assistant] Okay. Is he breathing?

[User] I can't tell. It looks like maybe, but I can't get his mouth open.

[Assistant] Okay. Is it the Michael Cook residence?

[User] Yes, ma'am.

[Assistant] Does 335151.157th Avenue sound right?

[User] That sounds correct, yes.

[Assistant] Okay. His nose is bleeding; it looks like maybe he slipped while he was going to the bathroom or something?

[User] Yes, he's been there since last night.

[Assistant] Okay, what's the phone number you're calling me from?

[User] It's 734.

[Assistant] Okay, I need you to get right down by his face and tell me if he's breathing. Put your face right next to his nose and mouth.

[User] Okay, it doesn't feel like he is.

[Assistant] Okay, how old is he?

[User] He's 49. But his body doesn't feel ice cold, though.

[Assistant] Okay. What color is he?

[User] He's white.

[Assistant] Okay. Is he cold?

[User] Yes, but he's been sleeping on the floor.

[Assistant] Okay. And you don't feel any breathing?

[User] I don't feel any breathing, no.

[Assistant] Okay. Where is he at in the bathroom? Are you able to get him on his back?

[User] I don't think so. He's a big guy.

[Assistant] Okay. We're going to have to try to do CPR, so I need you to try to get him on his back, if at all possible.

[User] Joe, Joe, come on. Get up. Joe, wake up, please. Go on your back, Joe. Joe, can you hear me? Sir? Sir? Can you hear me? Hello? Sir? Hello?

[Assistant] Is he breathing?

[User] I can't tell for sure if he is.

[Assistant] Okay, were you able to get him on his back?

[User] No, he's huge. I can't move him.

[Assistant] Okay. Can you get his mouth open at all?

[User] Yeah, I can get his mouth open a little bit.

[Assistant] Okay. Can you see if there's any food or vomit in his mouth?

[User] I don't see any.

[Assistant] Is there anybody else there that can help you move him?

[User] No.

[Assistant] Okay, you said he's not cold, right?

[User] His hands are cold, but not the rest of his body.

[Assistant] Okay. We really need to try to get him on his back so we can check for proper breathing. Can you feel anything if you put your hand by his nose or mouth?

[User] He doesn’t respond to me when I talk to him.

[Assistant] How old is he again?

[User] 49.

[Assistant] I need you to confirm if he's breathing or not.

[User] I'm not sure. I've got my finger in his mouth.

[Assistant] Are you able to feel in his mouth for anything?

[User] See if there's anything blocking his airway?

[Assistant] Yes, is there anything in his throat?

[User] No.

[User] Are people coming now?

[Assistant] Yes, we have them on their way, but I need you to work with me until they get there, okay?

[User] Okay.

[Assistant] Can you get your hand in his mouth at all to see if there's anything blocking his airway?

[User] His teeth are closed.

[Assistant] Can you see into his mouth at all even with his teeth closed?

[User] There's some blood coming from his nose.

[Assistant] Help is already on the way, okay? Stay on the phone.

[User] Okay.

[Assistant] Can you get a blanket or anything to keep him warm?

[User] Yeah.

[User] It looks like he might have fallen in the living room. There's some broken glass there.

[Assistant] Okay. Are you back in the bathroom with him?

[User] No, I'm just getting a blanket.

[Assistant] There's no way at all you could drag him out by his feet or anything?

[User] I don't think so, he's a big guy.

[Assistant] There's absolutely nothing you can do to maneuver him or drag him out?

[User] I've been trying.

[Assistant] Even if you have to set the phone down, just anything you can think of to get him on his back.

[User] Joe, Joe, Joseph, get up.

[Assistant] Are you able to see any way to move him? Put me on speaker if you need to.

[User] Hello?

[Assistant] Are you able to move him?

[User] No, it's too difficult. I hurt my back trying.

[Assistant] Okay. Is he on his side?

[User] Yes.

[Assistant] Is he wedged in there?

[User] Yes, kind of wedged on his side.

[Assistant] Can you use a blanket to help move him?

[User] I'm trying.

[Assistant] Are first responders getting closer?

[User] I think so.

[Assistant] Can you hear them?

[User] Yes.

[Assistant] Okay. Has anything changed with him at all?

[User] Not really.

[Assistant] You're sure the door is unlocked?

[User] Yes.

[Assistant] If the responders can't find the house, you may need to leave him to go find them, okay?

[User] Okay.

[Assistant] Are you still unable to move him?

[User] Yes, he's probably close to 300 pounds.

[User] His pants are around his ankles, like he was trying to go to the bathroom.

[Assistant] Is the house visible from the road?

[User] No, it's around a corner.

[Assistant] There is a log cabin by the road?

[User] Yes, but the house is back around the corner.

[Assistant] They are getting closer, okay?

[User] Okay.

[User] Anything changing with him?

[Assistant] You're sure where the doors are?

[User] How are you guys doing?

[Assistant] Yes. Are they right there with you?

[User] He's in the bathroom.


[Assistant] 9-1-1, what's your emergency?

[User] We're at the McDonald's and there's an issue, I need help.

[Assistant] Copy that, can you describe the issue further?

[User] There's a group causing a lot of trouble here, I need someone to come quickly!

[Assistant] Copy. Dispatching units to your location. Are there any weapons involved?

[User] No weapons that I can see, but they're getting really aggressive.

[Assistant] Understood. Units are on their way. Stay on the line with me.

[Assistant] 314 and 315, respond to a civil issue at 705 North Telluride Street, unit A.

[Assistant] Anonymous caller reports two individuals living in a storage unit there. Looking for a white male named Donnie, about 30 years old, and a white male child named Bill, about 6 years old. Associated vehicle is a brown Chevy pickup, no plate.

[Assistant] 324: Check Hamden and Dowell, Chase parking lot, Colorado passenger 1-200.

[Assistant] 302: Respond to Moline Apartments, 1390 North Moline Street. Possible altercation involving eight males in a truck trying to jump the daughter's boyfriend, now possibly near Central High School.

[Assistant] Copy 305. Respond to same.

[Assistant] Seeking further descriptions.

[Assistant] 314: Can we get better address details?

[Assistant] That's the only address given.

[Assistant] 314: I'm not finding any storage places.

[Assistant] 302: RP can't provide descriptions but mentions suspect named Ronnie. He might be in the area.

[Assistant] Clearing the area near Love and Newark.

[Assistant] Some males spotted on Newark.

[Assistant] 303: Confirming with males on Newark.

[Assistant] 305: I'm in the area.

[Assistant] Newark just off 11th.

[Assistant] Copy that, go ahead.

[Assistant] Advising not with the Indian suspect, but another involved party might be in a northern suburb.

[Assistant] Metrotentic King 4, go ahead.

[Assistant] Are your suspects black males?

[User] Stand by, I need to check. We don't have the full story yet.

[Assistant] Can you determine if they might be Pacific Islander?

[Assistant] 315 traffic.

[Assistant] Was that 315 or 627?

[Assistant] Sum 627 in traffic.

[Assistant] Norado and x-ray. Static on the plate.

[Assistant] 6-1-Laredo. Plate again?

[Assistant] 159, x-ray and nora x-ray.

[Assistant] 627, okay.

[Assistant] Metrotentic King 4, go ahead.

[Assistant] Black males.

[Assistant] 316 and 317 for a fight at the preserve, 1036 South El Cartway. 3 men in a parking lot.

[User] 17-11, no caller yet.

[Assistant] 947-637-7-3-7-3.

[Assistant] 627, your status?

[User] Okay.

[Assistant] 627, did you say code 4?

[User] Yes.

[Assistant] 302 or any other car, 11th and Newark status?

[User] Code 4.

[Assistant] 316, 317, only one caller. Originally reported 3 individuals, now thinks there might be 2. One in a white shirt and red shorts, the other in a white shirt and no-color pants.

[Assistant] 322 to 320.

[Assistant] 320.

[Assistant] You still at the apartment?

[User] Heading there, will be there in a minute.

[Assistant] 316, okay.

[Assistant] 315 and 314, report of a shooting at Century Theaters, 14300 East Alameda Avenue. Someone reported shooting inside the auditorium.

[Assistant] Units responding to the shooting, switch to remain on Channel 2. All others back to normal.

[Assistant] Engine 6, unknown medical issue.

[Assistant] 315 and 314, copy that.

[Assistant] All available units, respond to the theater, 14-300 East Alameda Avenue.

[Assistant] 316, okay.

[Assistant] Cruiser 11 on scene.

[Assistant] 213, okay.

[Assistant] 323 on scene.

[Assistant] Engine 8, Battalion 1 on a shooting, 9 George 2, east side.

[Assistant] Still active shooter inside, need backup.

[Assistant] Lincoln 25, need backup on the back side as well.

[Assistant] 514, need ambulances.


[Assistant] 9-1-1, what's your emergency?

[User] Oh, hello?

[Assistant] This is 911, where is your emergency?

[User] Yeah, I was trying to find out if I needed to bring, like, any checkstubs or a letter from the school, you know, saying that I'll be subbing or whatever.

[Assistant] I'm sorry?

[Assistant] This is Belmont 911.

[User] Yes, ma'am.

[Assistant] What is your emergency?

[User] Well, I was needing to find out if you guys would need to, uh, like, uh, like the copy of the birth certificate or something from the school showing that I'll be subbing or whatever.

[Assistant] Ma'am, this is for life or death emergencies.

[User] Yes, ma'am.

[Assistant] What is your life or death emergency?

[User] Okay.

[Assistant] Do you have a life or death emergency?

[User] Yes, ma'am.

[Assistant] Okay, who's dying or who's getting hurt?

[User] My name is...

[Assistant] Uh-huh.

[User] Well, she's three.

[Assistant] Okay.

[Assistant] And you're...

[User] Yes, ma'am.

[User] I can get that from the personal advancement.

[Assistant] Okay.

[Assistant] Someone's there and you can't tell me?

[User] Yes, ma'am.

[User] When is the next appointment y'all have? Like, when is y'all waiting this?


[Assistant] 9-1-1, what's your emergency?

[User] I'm trapped on the backside of a forest fire. I need help.

[Assistant] Where are you at?

[User] I don't know exactly. I'm in a clear cut area right near the fire.

[Assistant] What's going on?

[User] I was walking through the woods, and suddenly the fire started circling around me.

[Assistant] Is your house nearby?

[User] Yes, it's at 238 South Alice. I was walking along deer trails, trying to get away because the fire is coming fast through the grass.

[Assistant] Okay, 238 South Alice. Do you know if you are east, north, south, or west of your house?

[User] I have no idea.

[Assistant] I've got your number. I'm going to call the sheriff.

[User] I see airplanes.

[Assistant] Okay, stay on the phone with me. Don't hang up. You have an emergency right now.

[User] The fire was close to my house and I got lost. I'm on the deer trail now.

[Assistant] Alright, stay on with me. What's your name?

[User] Michael Fritz.

[Assistant] Okay, Michael, is the fire on you yet?

[User] No, ma'am. I'm on the deer trail now.

[Assistant] Are you seeing anyone or anything around you?

[User] No, ma'am.

[Assistant] Can you see the fire?

[User] Yes, ma'am. I see the fire, but no one is around.

[Assistant] Can you hear any sirens or see any vehicles?

[User] No, ma'am. Just a lot of smoke.

[Assistant] Can you wave something to signal to the planes above?

[User] I see a plane coming close. The fire is getting closer.

[Assistant] Stay on the line. Can you see the sun or any landmarks?

[User] No, ma'am. The fire is surrounding me.

[Assistant] Can you move towards a different direction away from the fire?

[User] I don't know which way to go. The flames are on me.

[Assistant] Try moving towards an area with less smoke. Can you do that?

[User] I'm trying. It's so smoky.

[Assistant] Describe your surroundings. Are you near any clearings or trails?

[User] I'm in a pine thicket. I think I'm on a deer trail road.

[Assistant] Okay, keep moving. Are you heading towards the sirens?

[User] I hear the sirens. They're to my right.

[Assistant] Keep moving towards the sirens. Do you see any vehicles yet?

[User] Yes, there's a cop car up ahead.

[Assistant] Stay where you are. They've got you. Are you okay?

[User] Yes, I think so. They got me.


[Assistant] 9-1-1, what's your emergency?

[User] Oh my God, there's a dead man in a car on Forest Circle!

[Assistant] You're on Forest Circle? What happened?

[User] I don't know exactly. I just found him, please hurry!

[Assistant] Okay, hold on a second. What's your name?

[User] My name is James. Please hurry!

[Assistant] Can you tell me more about what happened?

[User] I shot the guy. He was going to kill me. I had to do it.

[Assistant] Alright, hold on just a second. What's your name?

[User] James.

[Assistant] Where are you right now? Are you in Corbin or Williamsburg?

[User] I'm in Corbin, up on the hill on Forest Circle.

[Assistant] Is the man still there with you? Is he okay?

[User] No, he's shot. He's dead. I killed him.

[Assistant] Okay, hold on. Stay on the line, I'm going to transfer you.

[Assistant] Corbin Dispatch.

[User] Hello, this is James.

[Assistant] What's your emergency, James?

[User] I just shot a guy on Forest Circle. He threatened to kill me, so I shot him.

[Assistant] Alright, where exactly are you on Forest Circle?

[User] I'm up on the hill at 11034 Forest Circle.

[Assistant] What's your name?

[User] Bill Cox.

[Assistant] Why did you shoot him?

[User] He's been hitting my daughter. He threatened to kill me. I had no choice.

[Assistant] What's his name?

[User] Ryan Abner.

[Assistant] Can you still see him?

[User] No, he's dead.

[Assistant] Where's your gun now?

[User] I gave it back to the neighbor.

[Assistant] Where exactly are you right now?

[User] I'm in my white truck, parked near the house.

[Assistant] Okay, I’m going to let the officers know. Stay on the line.

[User] Alright, thank you.

[Assistant] How long ago did this happen?

[User] About five minutes ago.

[Assistant] How many times did you shoot him?

[User] I think just once, in the head.

[Assistant] Alright. I've informed the officers, they're on their way.

[User] Okay. He's been beating my daughter and I couldn't take it anymore.

[Assistant] I understand. Stay calm, they're almost there.

[User] Okay. I'm sitting in the truck, waiting for them.

[Assistant] When the officers arrive, keep your hands where they can see them, and follow their instructions.

[User] Alright, I will.

[Assistant] Are you walking outside now?

[User] Yes, here they are.

[Assistant] Go ahead and hang up once you're with them.

[User] Okay, hanging up now.


[Assistant] 9-1-1, what's your emergency?

[User] My house.

[Assistant] What's the address?

[User] 152 River Creek Lane.

[Assistant] Okay, what's the emergency?

[User] I just killed my mom and my sister.

[Assistant] What?

[User] I just killed my mom and my sister.

[Assistant] You just killed your mother and your sister?

[User] Yes.

[Assistant] How did you do that?

[User] I shot them with a .22 revolver.

[Assistant] And what is your name?

[User] Jake Evans.

[Assistant] Are you sure they're dead?

[User] Yes.

[Assistant] I want you to stay on the phone with me, okay?

[User] Alright.

[Assistant] Are you alright?

[User] Yeah, I'm fine.

[Assistant] Okay. Hold on just a minute. Where is the gun?

[User] It's on the kitchen counter.

[Assistant] It's a .22?

[User] Yes.

[Assistant] Are you on any kind of medication?

[User] No. Well, I've been going to the allergist lately, but nothing other than that.

[Assistant] How old are you?

[User] 17.

[Assistant] You don't take any other kind of medication?

[User] Just Zyrtec and Advil for allergies and headaches.

[Assistant] Is there any reason you were so angry at your mother and your sister?

[User] I wasn't really angry with them. It just kind of happened. I've been planning on killing for a while now.

[Assistant] The two of them or just anybody?

[User] Pretty much anybody. I don't really like people's attitude.

[Assistant] It's okay. I'm listening.

[User] I think people are very rude to each other and stuff like that. My family, I felt like they were suffocating me. I know this is really selfish, but I guess I'm pretty evil.

[Assistant] No, don't be sorry. It's okay. You have my undivided attention.

[Assistant] Were your mom and sister in their beds?

[User] My sister was in her room, and I told her mom needed her. When she came out, I shot her, and she rolled down the stairs. I shot her again, then I went down and shot my mom about three or four times.

[Assistant] So they're both downstairs?

[User] Yes.

[Assistant] Where are you?

[User] In the kitchen.

[Assistant] You're not sitting by the gun, are you?

[User] No, it's about 10 or 15 feet away from me.

[Assistant] Where's your dad?

[User] He's out of town.

[Assistant] Do you know where he is?

[User] Washington D.C.

[Assistant] Okay. For future reference, do you want any family members to visit you?

[User] I don't want any visitors.

[Assistant] Okay. Where do you go to school, Jake?

[User] I used to go to Ladoga High School, but now I'm homeschooled.

[Assistant] So it's just you, your sister, your mom, and your dad in the house?

[User] Yes, and my grandparents live across the street. My oldest sister lives with them, and I have another sister in college.

[Assistant] Do you want to hurt yourself?

[User] I'm freaked out by guns now. I don't want to hurt myself.

[Assistant] Help will be provided to you, okay? There are people who will help you.

[User] Okay.

[Assistant] We're here to help you too.

[Assistant] Jake, where is the kitchen in the house? Is it at the back?

[User] Yes, towards the back.

[Assistant] Our sergeant is almost at your house. What I'll ask you to do is turn your porch light on. Can you do that?

[User] Okay.

[Assistant] Jake, do you want to talk about anything else?

[User] No, not really.

[Assistant] What's your grandparents' last name?

[User] Stevens.

[Assistant] With a V or PH?

[User] S-T-E-V-E-N-S.

[Assistant] What's your grandpa's first name?

[User] Jim.

[Assistant] And your grandma's?

[User] Diane.

[Assistant] Is it a gated community? Do you need a password?

[User] Yes.

[Assistant] Do you have a driver's license?

[User] No.

[Assistant] What's your date of birth?

[User] May 22, 1995.

[Assistant] It's going to be alright. I'm staying on the phone with you, and they'll be there shortly. Can you go to the front door and turn the porch light on?

[User] I turned them on.

[Assistant] Okay. Jake, are you okay?

[User] I'm just thinking about my sister.

[Assistant] How old was she?

[User] 15. She had a sweet side but could be rude to me sometimes.

[Assistant] How long ago did this happen?

[User] About 30 minutes ago.

[Assistant] You'll be alright, Jake. Just take deep breaths for me. In through your nose and out through your mouth.

[Assistant] Are there any cars in your driveway?

[User] No.

[Assistant] Take deep breaths, Jake. In through your nose, out through your mouth.


[Assistant] 9-1-1, what's your emergency?

[User] Hello, ma'am. My name is Jarius Jackson. I'm calling on behalf of my mother. She's on the phone right now.

[User] I'm in another country, Canada. She's at my home in Texas at 2711 Driftwood Drive, and she was a witness of a kidnapping tonight.

[Assistant] Who was kidnapped?

[User] A woman she works with named Suzanne. She doesn't know her last name or too much about her. They just worked together and started talking today. The woman seemed very nervous all day.

[User] As they were walking to their cars, probably about 30-40 minutes ago, around 9:16, they were outside the store.

[Assistant] Where did this kidnapping occur?

[User] It was near the Bed Bath and Beyond in Pearland, right by Walmart and Chase Bank.

[Assistant] Okay, where do you all work at?

[User] They work at Catherine's.

[Assistant] Can you provide directions to your house?

[User] Yes, if you are coming off 288, take the South Fork exit. Head into Silver Creek subdivision. Turn right at the first stop sign by the car dealership. Continue to the second entrance, which is Coral Drive, C-O-R-A-L. Make a left onto Coral, then a right at the next stop sign, which I think is Tumbling Falls. Follow it to the next stop sign, make another right, and continue until you can make a left.

[User] When you make that left, go to the stop sign. You will then make another right, and then a left onto Skyline Drive, which eventually turns into Driftwood. 2711 Driftwood, second house on the left.

[User] My mom is scared to death because these people kidnapped Suzanne. They parked near my mom and had a guy with a mask, gloves, and a gun.

[User] The guy asked my mom if she had a cell phone, and she said she didn't have one. He then told Suzanne to get into the car.

[Assistant] Did the guy have a mask on?

[User] Yes, he had a mask, gloves, and a silver gun. He told Suzanne to get into the car, and she complied. My mom quickly drove off after that.

[Assistant] Is your mom still on the phone?

[User] Yes, her name is Karen Jackson.

[Assistant] Okay, let her know we have an officer on the way to your house.

[User] Thank you.

[User] Hello? They're sending an officer to the house now.


[Assistant] 9-1-1, what's your emergency?

[User] The address is 1680 Ray Road. We have a baby missing out of her crib.

[Assistant] Okay, do you know who might have taken her?

[User] No, ma'am.

[Assistant] How old is she?

[User] She's 11 months old.

[Assistant] Okay, and can you confirm your address one more time?

[User] 1680 Ray Road, yes, ma'am.

[Assistant] Alright, and your last name?

[User] My last name is Irizari. The baby's last name is Creech.

[Assistant] Is the mother there?

[User] Yes, ma'am.

[Assistant] What’s her first name?

[User] Michelle.

[Assistant] What was she last seen wearing?

[User] She was wearing pink pajamas that say 'Daddy.'

[Assistant] Okay, calm down, it's okay. The father just got home from Iraq a few hours ago?

[User] Yes, we went into the bedroom to get the baby, and the window to the baby's room is open.

[Assistant] When was the last time someone saw her?

[User] Just after 11:30 last night when Michelle fed her.

[Assistant] Okay, the dad just got home today and went to get the baby up, she was gone?

[User] Yes, ma'am.

[Assistant] Is the dad's name Ronald?

[User] Yes, ma'am.

[Assistant] Did he just get home from Iraq?

[User] Yes.

[Assistant] Her bib is on the ground? Don't touch it.

[User] Okay, we won't touch anything.

[Assistant] It's okay. I need you to stay calm to help me help them. Do you know anyone who might have access to the house?

[User] Not that I know of. Michelle, do you know anyone who might have access to the house?

[User] The bedroom window was open.

[Assistant] Make sure no one touches anything near the window. Is there anything else missing?

[User] The baby's diaper bag and some of her clothes are gone.

[Assistant] Was the window shut when she was put to bed?

[User] Yes, ma'am. The window was shut.

[Assistant] Is it a house or a mobile home?

[User] It's a house.

[Assistant] Was the window locked?

[User] I think it was locked.

[Assistant] Do you see anything else out of place without touching anything?

[User] No, nothing else seems out of order.

[Assistant] Tell Ron not to touch anything. Are the deputies there with you now?

[User] Yes, ma'am.

[Assistant] Okay, I’ll let you hang up now.

[User] Thank you, bye.


[Assistant] 9-1-1, what's your emergency?

[User] I have a little girl who fell in the pool and I think she's unconscious right now.

[Assistant] Okay. What is the address?

[User] It's 886 East Florida Avenue.

[Assistant] What city are you in?

[User] Denver, Colorado.

[Assistant] Alright, let me get you in touch with Denver. Do not hang up.

[User] Okay, hold on one moment.

[User] I will stay on the phone.

[Assistant] Jennifer 911, 8274. How may I help you?

[User] Hi, this is Diva with Aurora. I've got a lady on the phone who might possibly have an unconscious child. 886 East Florida Avenue. Is that going to be yours?

[Assistant] East Florida? Yes. Is the child breathing?

[User] She's 12 years old. She's not breathing. She's not doing anything.

[Assistant] Alright, ma'am, hold on. I'm getting some help for you. Hold on.

[User] She's not doing anything. What do we do? Is there anything we can do?

[Assistant] Is she out of the pool?

[User] Yes, she's out of the pool.

[Assistant] Okay, I need you to lay her on her back.

[User] We did. We laid her on her back.

[Assistant] Is she on a flat surface?

[User] Yes, she's on a flat surface.

[Assistant] Alright, place one hand on her forehead and your other hand under her chin. Tilt her head back to open her airway.

[User] Okay, I'm doing that.

[Assistant] Ma'am, I'm going to give you instructions to help her breathe. Can you do CPR?

[User] I don't think I can do it.

[Assistant] Is there someone else there who can?

[User] I'm the only one here and there's a little child only.

[Assistant] Okay, can you give the phone to the child, or can I walk you through CPR?

[User] I don't see anybody else. It's just the child and she's my neighbor.

[Assistant] Can you try to do CPR? I will guide you through it.

[User] Okay, I will try.

[Assistant] First, lay her flat on her back on a hard surface. Tilt her head back to open her airway. Can you do that?

[User] Yes, I already did that.

[Assistant] Is she breathing?

[User] I think she is.

[Assistant] Can you see her chest rising and falling?

[User] Yeah.

[Assistant] What is the color of her face and lips?

[User] Her lips are red and her face looks normal.

[Assistant] But she's still unconscious, correct?

[User] Yes.

[Assistant] Help is on the way. I want to make sure she is breathing though. Is it normal breathing or is she gasping for air?

[User] She's gasping for air.

[Assistant] Right now she is?

[User] Yes.

[Assistant] Describe to me how she is breathing.

[User] She's gasping and breathing hard.

[Assistant] Okay, hold on. Help is on the way.


[Assistant] 9-1-1, what's your emergency?

[User] Somebody from the Capital One bank called saying there's a bag in the bank, and she said, 'I gotta go, I gotta go,' and hung up the phone.

[Assistant] We’re receiving another call. They believe a robbery is in progress. Can you confirm?

[User] Yes, there’s a robbery in progress. The subject is in the back of the bank.

[Assistant] How many robbers are there? Can you describe them?

[User] He has a hostage. The robber has a black handgun and is behind the tellers.

[Assistant] We have units on the way, and SWAT is being dispatched. Can you describe the robber’s appearance?

[User] He's wearing a gray hooded sweatshirt.

[Assistant] Are there any other suspects or exits we need to be aware of?

[User] The robber said there are three other suspects outside and he has some type of bomb on the counter.

[Assistant] Stay calm. We’re setting up a staging area and securing the perimeter. Can you keep an eye on the exits and let us know if you see any more suspects?

[User] I see a black SUV with tinted windows parked outside.

[Assistant] We have officers checking the parking lot. Is the SUV occupied?

[User] I can't tell from where I am. The SUV windows are too dark.

[Assistant] Understood. We have units moving in. The situation is being handled. Try to stay in a safe spot.

[User] Okay, I’ll stay where I am.

[Assistant] We’ve got a hostage on the move with the suspect in sight. Keep your head down.

[User] Smoke just went off inside the bank.

[Assistant] Stay clear of the building. Shots fired, suspect is down. Do we have any more suspects?

[User] No, I think the other suspects might have been a bluff. The robber wanted us to think there were more.

[Assistant] Copy that. We’re securing the area. Are there any more hostages inside?

[User] No, I have five of the six employees with me. The last one is outside now.

[Assistant] Alright, we’re clearing the building. We'll keep you updated.


[Assistant] 9-1-1, what's your emergency?

[User] Hi.

[Assistant] This is a 911 emergency operator on Molokai.

[User] Hello?

[Assistant] Yeah.

[User] I'm in a white Honda, and my car doesn't want to turn off.

[Assistant] Okay, and your brakes?

[User] The car doesn't want to stop.

[Assistant] You can't turn off your car. Can you put it in neutral?

[User] It can't come out of gear.

[Assistant] Okay, and you can't put it in neutral?

[User] No.

[Assistant] Where are you at?

[User] I'm heading towards town. Just passed the rubbish dump.

[Assistant] Okay, a white Honda heading towards town past the rubbish dump.

[User] I'm losing control.

[Assistant] Alright, who am I talking to?

[User] Gage.

[Assistant] Gage, is there any way you can turn off the car or put it in neutral? Is it automatic?

[User] It's standard. I can't kick it into neutral.

[Assistant] Can you push in your clutch?

[User] I can, but my gear is stuck.

[Assistant] Okay, push in your clutch. You should be able to slow down.

[User] It's not slowing down.

[Assistant] You've got your clutch in and your brake on, and it's still not slowing down?

[User] Yeah, it's still not slowing down.

[Assistant] Where are you now?

[User] I just saw a cop. I'm losing control. My car is swerving.

[Assistant] Keep trying to put it in neutral. They're coming your way.

[User] I can't stop. I'm going to crash.

[Assistant] Have you tried your parking brake?

[User] It's not working. I can't stop.

[Assistant] Your brakes are on, but the car still isn't stopping?

[User] No, it won't stop.

[Assistant] Okay, stay on the line.

[User] Hello? Hello?

[Assistant] Are you okay?


[Assistant] 9-1-1, what's your emergency?

[User] Uh, yeah, I need an ambulance at 233 Pat Lane.

[Assistant] 233 Pat Lane?

[User] Yeah, man, I don't know what this kid has done, and she's like going into a seizure or something.

[Assistant] 233 Pat Lane?

[User] Yes, I'm...

[Assistant] Is she conscious?

[User] No, no, no, she's not.

[Assistant] Is she breathing?

[User] No. Come on, baby. Wake up. No breathing.

[Assistant] Hello?

[User] Oh, my. I don't know what to do, ma'am. I'm panicking.

[Assistant] Yes, I'm trying to talk to the officers to get them out there as well as the ambulance, okay?

[User] No, I don't know what to do.

[Assistant] Okay, do you know how to do CPR?

[User] Um, no, and this ain't even my kid. How old is this person?

[User] Two, two, two. Come on, please, hurry up.

[Assistant] Okay, okay. I need you to be calm for me. Alright?

[User] I'm not being calm. Believe me, man. I'm just like slapping her and everything. I'm trying to wake her up.

[Assistant] Okay, listen to me. Is she lying flat?

[User] Yes, yes.

[Assistant] Can you try to get some breaths into her mouth? Cover her nose completely and cover her whole mouth with yours and try to blow some breaths into her. Is anything going in?

[User] Yeah, and it's going right back out, ma'am. Her eyes are rolling into the back of her head.

[Assistant] Can you feel a pulse on her anywhere?

[User] Oh my God, I can feel her heart beating.

[Assistant] You can feel her heart beating. That's good.

[User] Oh my God, what do I do?

[Assistant] Okay. Has she had anything to eat that she could have choked on?

[User] She was just eating in her room.

[Assistant] Okay. Is anything blocking her airway?

[User] No, nothing, but where are they? Do you have the door open?

[Assistant] Yes, the door is open.

[User] Oh my God. Baby, please, please.

[Assistant] Are you feeling any breath coming out of her at all?

[User] She just took a deep breath in. Oh my God.

[Assistant] That's good. Is she responding to you at all?

[User] No, her eyes are just rolling, like she's not even here.

[Assistant] Has she had seizures before?

[User] She had one a couple of days ago, but it was real short, and I didn’t think anything of it. She hit her head.

[Assistant] Okay, listen to me. The officers are there, okay?

[User] Oh my God, okay. I see them. Thank you. Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] Hornet Drive.

[Assistant] Okay, do you need medical and police assistance?

[User] Medical and police.

[Assistant] Okay, what's going on at Hornet Drive?

[User] I've been called over to my father-in-law's house because he got off the phone with my mother-in-law, and he's been slicing himself up and attempting to commit suicide.

[Assistant] Okay. I was here previously, and he was tearing up the house. He's drunk and belligerent.

[User] He's been off his medication.

[Assistant] Okay. Are you inside the residence now?

[User] I'm standing outside the residence off the property.

[Assistant] Oh, you're standing outside. Okay. Is he inside the house alone?

[User] He is.

[Assistant] Okay. Is he making threats or has he actually hurt himself?

[User] He's threatened my wife. He said he's cutting himself up and he's bleeding.

[Assistant] Oh, he is? Okay. How long ago did he say that?

[User] Within the last five to ten minutes.

[Assistant] Okay, and how are you related to him again?

[User] I'm his son-in-law.

[Assistant] What's his name?

[User] Larry Clay.

[Assistant] Do you know what he's cutting himself with?

[User] A kitchen knife, likely.

[Assistant] Okay, and nobody's there but him and the dog?

[User] Correct.

[Assistant] All right, I'm not really in a position to enter the house because I'm carrying a concealed weapon.

[Assistant] No, yeah, I wouldn't. You should know that he has threatened suicide by cop.

[User] He has done this before about 10 or 12 years ago.

[Assistant] Okay. And what's his name again?

[User] Larry Clay.

[Assistant] How old is he?

[User] 48.

[Assistant] Does he have any other weapons in the house?

[User] No firearms that I know of, but possibly tools.

[Assistant] Okay, there's a lot of blood, apparently. How do you know that?

[User] My wife is talking to her mom, who is his wife.

[Assistant] Is he coming outside?

[User] He's standing on the front porch, motioning suicide threats to me.

[Assistant] He's on the front porch now?

[User] Yes. He's approaching me.

[Assistant] Okay, are you going to stay back or get away?

[User] I'm walking backwards.

[Assistant] Yeah, stay away. It sounds like he's playing music so loud he can't hear you. Is that right?

[User] Yes, he's very intoxicated. He's been drinking since 4 p.m.

[Assistant] Okay, and you said he's 48, right?

[User] Yes.

[Assistant] Is he back in the house now?

[User] Yes, he's gone back inside.

[Assistant] Okay, stay away. Let me know if he comes back out.

[User] Okay, he's on the outside porch now, facing Hornet Drive.

[Assistant] Can you see the knife?

[User] Yes, one in each hand.

[Assistant] Okay, he's ready to die, stating it very intoxicated, wiping the knives, asking to be shot.

[User] Yes, he's saying these things in a speaking voice.

[Assistant] Okay, we're letting officers know. We have a lot of units headed that way.

[User] Thank you. I'm a law enforcement supporter myself.

[Assistant] They know to approach with caution. Has he done this kind of thing before?

[User] Yes, about 10 or 12 years ago he was in a hostage standoff with police.

[Assistant] Okay, does he have any firearms now?

[User] No, just knives.

[Assistant] Okay, keep monitoring from a distance. Let us know if anything changes.

[User] He's now around the back of the house, I lost visual.

[Assistant] Okay, that's fine. Stay safe.

[User] I can hear him still making noise.

[Assistant] All right, just keep your distance. Help is on the way.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, this is Oz County Utilities Emergency Dispatch.

[User] We found a human skull.

[Assistant] Oh my gosh. Where is it located?

[User] I'm going to speak right now with the representative from our field services.

[User] Hi.

[Assistant] Hello, everything is recorded. How are you doing? Do you believe you found a human skull?

[User] Yes, we believe it's human.

[Assistant] What's the location, please?

[User] It's right off of Suburban and Chickasaw in the Kelly Anthony area, right by the school.

[Assistant] Do you have a specific address for me?

[User] No, it's right by the school. If you go straight down, it dead ends right into the woods.

[User] It'll be on the east side of Chickasaw and Suburban.

[Assistant] What is your party's name that we're going to meet with? He's not touching this, I hope.

[User] No, he's a meter reader. Just tell him to stay at that location and stay away from everything.

[Assistant] And if you can, try to stress to him to not draw attention to the area.

[User] Okay.

[Assistant] And you're from what department?

[User] Utilities customer service. If you need any information, my phone number is...

[Assistant] Go ahead and send a call up for a deputy to meet with them.

[User] Okay, we'll see you there very shortly.

[Assistant] What type of vehicle is he going to be in?

[User] Probably a small white Colorado truck with Orange County insignia on it.

[Assistant] Alright, a white Colorado truck with Orange County markings. We'll see you there very shortly.

[User] Alright, thank you.

[Assistant] Bye-bye.


[Assistant] 9-1-1, what's your emergency?

[User] I'm calling from 1109 East Alameda. There's been a shooting. I just shot a man who was attacking me.

[Assistant] Is he injured?

[User] He's down and hurt bad.

[Assistant] What's your name, sir?

[User] My name is Edwin Waters.

[Assistant] What's the telephone number you're calling from, sir?

[User] 970-209-6887. Please, hurry.

[Assistant] Do you still have the gun in your hand?

[User] I set it on the table right here. Please come quick.

[Assistant] I understand, we're going to get someone out there, okay?

[User] Yes, please.

[Assistant] Can you verify the address for me one more time?

[User] 1109 East Alameda.

[Assistant] Are you with the patient now?

[User] His brother is. I'm about 15 feet away.

[Assistant] How old is the patient?

[User] I'm going to guess 45.

[Assistant] Is he awake?

[User] I don't know. His brother is talking to him.

[Assistant] Is he breathing?

[User] I don't know. This is crazy. I've never done this kind of stuff before.

[Assistant] I understand. I just need to ask these questions, okay? Stay calm.

[User] I am.

[Assistant] Is there any serious bleeding?

[User] I'm sure. I don't know. I shot until the gun quit shooting.

[Assistant] Is he completely alert?

[User] I have no idea. I have not gone over.

[Assistant] What part of the body was injured?

[User] It's dark out here. I think I shot him in the chest.

[Assistant] Is there more than one wound?

[User] I'm sure. I just started shooting until it quit.

[Assistant] Thank you. I'm going to give you some instructions for the ambulance, okay? Stay on the line with me.

[User] Okay.

[Assistant] Do not pull out the bullet. Reassure him that help is on the way.

[User] Help is on the way. The ambulance is coming right now.

[Assistant] Don't let him have anything to eat or drink. It might make him sick or cause problems for the doctor.

[User] Okay. I'm sure he doesn't want to eat or drink now.

[Assistant] Do not move him unless it's absolutely necessary. Tell him to stay still and wait for help.

[User] Okay.

[Assistant] I want you to watch him closely. If he becomes less awake or vomits, turn him on his side.

[User] Okay.

[Assistant] Have someone meet the paramedics, and if he gets worse in any way, call us back immediately.

[User] I hear the ambulance coming.

[Assistant] I'll stay on the line with you until they get there.

[User] Okay, thank you.

[Assistant] You said you put the weapon down, right?

[User] Yes, I put the gun down and ejected and dropped the clip out of it. It's laying here on the table.

[Assistant] What caliber is the gun?

[User] A .22.

[Assistant] Is this in your house or outside?

[User] It was right at the back door, where I was in.

[Assistant] Where is he laying now?

[User] He's laying on the ground about eight feet away, still outside.

[Assistant] Which is the easiest way for them to enter the house?

[User] Come up into the driveway. I'll put the porch light on. He's right behind the house.

[Assistant] Okay. Come up Alameda. You said you unloaded the weapon, correct?

[User] I don't know if I unloaded it fully, but I dropped the clip.

[Assistant] Just leave the weapon there and do not touch it.

[User] I will not touch it.

[Assistant] What was he doing? Why was he at your back door?

[User] He broke into my house while I was gone at my dad's funeral, and he's been yelling at me all day from across the parking lot. He was drinking with his friends and came rushing at me.

[Assistant] What's he doing now? Is he still with his brother?

[User] His brother is there with him, and another friend is around him too.

[Assistant] Do you know the person you shot?

[User] Yes, he's the brother-in-law of the people I'm working for.

[Assistant] Did anybody else have any weapons?

[User] Not that I know of.

[Assistant] Okay, let me know when they're there.

[User] They must be close because there's all kinds of noise outside.

[Assistant] Is it 1115 East Alameda or 1109?

[User] 1109.

[Assistant] Okay, and they're in the backyard?

[User] Yes.

[User] Come through quickly. It's right here on the table.

[Assistant] Are they there with you, sir?

[User] Yes, there's an officer here right now.

[Assistant] I'm going to let you go now that the officers are there, okay?

[User] Okay, thank you.

[Assistant] You're very welcome. Goodbye.


[Assistant] 9-1-1, what's your emergency?

[User] What city is your emergency?

[Assistant] What address?

[User] South 1180 West.

[User] Please come quick.

[Assistant] Okay, tell me that one more time so I know I have it right.

[User] 220 South, 1180 West. Utah. Come please.

[Assistant] Okay. I have officers headed over there. Tell me the phone number you're calling from, okay? I need to know what happened.

[User] I don't know... I just have blood everywhere.

[Assistant] Okay. I need you to calm down for a minute. I understand, 220 South, 1180 West. My partner is dispatching somebody. Who is bleeding?

[User] I can't, I can't... You need to hurry!

[Assistant] You need to slow down, calm down, okay? I can't understand you. Talk a little quieter, okay?

[User] My wife, it's my wife!

[Assistant] Take a breath for me, okay? What is your name?

[Assistant] I have officers on the way. I need to have some information from you, okay?

[User] I don't know what happened, she came out of the shower and I heard a pop, there's blood everywhere.

[Assistant] I have officers and paramedics on the way, okay? Can you take a breath? Does she have a gunshot wound to the head?

[User] Yes, I think so.

[Assistant] Okay. Where is the gun right now?

[User] In the bathroom.

[Assistant] Who am I speaking to? What is your name?

[User] My name is Colby.

[Assistant] Okay, Colby. Is she conscious?

[User] No, she's not. There's so much blood.

[Assistant] Where is the blood coming from? Her head?

[User] Yes, from her head.

[Assistant] Is this a house or a trailer park?

[User] It's a house. Across from Trafalgar.

[Assistant] Okay. Is she still breathing?

[User] I... I don't know.

[Assistant] I have an officer outside trying to find you. Can you go outside and find him?

[User] Yes, I'm going.

[Assistant] Go out and get the officer so he can help you, okay? My officer is outside.

[Assistant] Hello? Is that the officer on scene?

[User] Yeah, that's the officer.


[Assistant] 9-1-1, what's your emergency?

[User] My neighbor's house is burning down at 312 Washington Avenue.

[Assistant] Is anybody inside?

[User] I don't know. I'm finding out right now.

[Assistant] Okay, we are on our way. Keep everyone away from the house.

[User] They said stay away from the house. Is everybody out?

[User] They're getting somebody out right now. They're looking for the little boy, Avon.

[Assistant] How old is he?

[User] There's an 18-month-old baby in there.

[Assistant] 18-month-old?

[User] Yes.

[User] We need help immediately.

[Assistant] We've already dispatched help, okay? Let me know when they get him out, or if they have gotten him out.

[User] They're going in for the baby.

[Assistant] Okay, I don't want anybody getting hurt.

[User] Well, they're going in anyway for the baby. The mom just passed out.

[Assistant] Is she outside?

[User] Yes, but she's tough.

[User] No, she's up. The baby's inside the house.

[Assistant] He's only 18 months old and the whole house is going up.

[Assistant] Do we know where he's at in the house?

[User] They don't know where he is. They're trying to get him.

[Assistant] Okay, let me know what happens.

[User] They haven't got him yet. They can't get the door open. Okay, bam. They got the door open.

[Assistant] We already have help on the way. Let me know what's going on.

[User] The whole house is burning down. We're trying to put it out with our hose, but if you don't hurry, we're going to lose our house.

[Assistant] We can't come any faster than with lights and sirens. We're coming as fast as we can.

[User] I know. Oh my God. There's black smoke everywhere.

[Assistant] I'm so sorry. We are on our way. Just take a deep breath for me.

[User] Oh my God. They've got about 15 people going in to get the baby.

[Assistant] They don't need all those people going in there. It's dangerous.

[User] Well, they're going in. They're looking in every room. Oh my God, he's only 18 months.

[User] They can't get in there. They can't get in to where the baby is.

[Assistant] We've already sent help. Can you stay outside?

[User] I can't find my way. Nobody can get in. Oh my God.

[Assistant] Help is on the way. Keep everyone away from the house.

[User] We're trying. They aren't listening. My house might burn down too. Bye.

[Assistant] Stay safe. Help is on the way.


[Assistant] 9-1-1, what's your emergency?

[User] Building fire. Residential fire at 3722 Caracas Court.

[Assistant] Can you confirm the address?

[User] Yes, 3722 Caracas Court, cross street of Cornwood, beat 803.

[Assistant] Alright, we're dispatching units now. Battalion 2, engine 2, engine 8, truck 2, fireman 1, and volunteers are on the way. Are you safe?

[User] Yes, but there's an active shooting as well. Officer down, need EMS immediately.

[Assistant] Everyone back away from the scene immediately. All units, clear all traffic, emergency only. Active shooting in progress. Officer down. Do you have a location for the shooter?

[User] Shooter is on the corner of Caraway and Caracas.

[Assistant] Understood. All units, be advised, shooter located at Caraway and Caracas. Proceed with caution. Engine 2, have you cleared the scene?

[User] Engine 2 has cleared the scene. No injuries reported.

[Assistant] 10-4. All units, give me a par.

[User] Engine 2 and truck 2 have par, no injuries reported.

[Assistant] 10-4. Fireman 1, county EMS is responding with two units. Everyone stay off the channel except for the first responding unit.

[User] Fireman 1 here. We have picked up Truck 2's company and evacuated the area. Standing by at Bentley and Woodhill.

[Assistant] 10-4, Bentley and Woodhill. EMS, are you on scene?

[User] Yes, we're here. We're trying to reach the officer down now.

[Assistant] 10-4. Med units, proceed with caution. Scene is secure for medics.

[User] Med unit approaching the officer down. Do we have another medic?

[Assistant] 10-4, another medic is on the way. All TFD units, back out of the area. Shooter is still active.

[User] We have a visual on the shooter. We're backing away now.

[Assistant] 10-4. All units, back away from the scene immediately.

[User] Units are out of the area. Waiting for further instructions.

[Assistant] Command, Fire Med 1, go ahead.

[User] Shooter is down. Scene is secure. Need units to move in. Suspect has been hit several times.

[Assistant] 10-4. All units, proceed with caution. Secure the scene and assist the injured.

[User] Med unit approaching the officer down. Shooter is secure.

[Assistant] 10-4. Engine 2, are you back on scene?

[User] Engine 2 arriving back on scene. Laying line now for the house fire.

[Assistant] Copy that. All units, continue with fire suppression and assist with any injuries.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, we're at a pool and I have a little girl that says she's drowning. She's not breathing.

[Assistant] Are you trying CPR right now?

[User] Yes.

[Assistant] Okay. Where are you?

[User] We're at Lake Uchee Pool.

[Assistant] Lake Uchee Pool? Do you know the exact address?

[User] No, I'm not sure of the address. Hold on one second.

[User] Hello? Yes, we're at the Uchi Swimming Pool.

[Assistant] Uchi Swimming Pool? Okay, we're trying to get help on the way right now.

[User] Hurry, we're doing CPR on her right now.

[Assistant] Okay, we'll get somebody there as soon as we can.

[User] We're doing CPR on her now, she's not breathing. She's got something stuck in her throat and she was in the water.

[Assistant] Can you hold on a minute, please?

[Assistant] Caller still on the line, child not breathing at Lake Uchee Pool.

[User] Yes, she's turning blue.

[Assistant] They're supposed to be on their way. Are they there yet?

[User] No, they're not here yet. We don't know if she's breathing or not.

[User] Okay, they're here, they're here.

[Assistant] Are they there now?

[User] Yes.

[Assistant] Alright. Sweetie, help is there. You're going to be okay.


[Assistant] 9-1-1, what's your emergency?

[User] Hi, my name is Gioravar and I'm at Plaza and I-35 Travel Plaza because they were trying to kill me.

[Assistant] Okay, is somebody with you now? Are they trying to kill you now?

[User] No, but I know they're going to follow me, because they tried to follow me.

[Assistant] What hotel were you in?

[User] Plaza Inn, room 167.

[Assistant] What's your name?

[User] Gavara.

[Assistant] How old are you?

[User] I'm 19.

[Assistant] And are you going to be at this address?

[User] Yes, I am.

[Assistant] Okay, we'll get an officer over there.

[User] Okay, thank you. Bye.

[Assistant] Bye.

[Assistant] 9-1-1, what's your emergency?

[User] Hi, I'm in the car, because my husband shot someone.

[Assistant] Your husband shot someone?

[User] Yes, I'm in the cop car, and they're trying to kill me. Please help.

[Assistant] What kind of car are you in?

[User] I'm in the cop car.

[Assistant] If you're in the cop car, then you're going to be safe.

[User] No, but they are looking for me. Please help.

[Assistant] What do the people look like who are trying to hurt you?

[User] There are several of them running around.

[Assistant] Where are they?

[User] One of them is near the south side.

[Assistant] Is this the person the officers are looking for?

[User] Yes, I think so.

[Assistant] Can you describe him? Is he black, white, Hispanic?

[User] He's tall with blonde hair.

[Assistant] What is he wearing?

[User] A black shirt with blue lettering and jeans.

[Assistant] Listen, they're saying they have a guy in custody. Is there another one near the cop car?

[User] Yes, there's another one.

[Assistant] Okay, you need to talk into the phone because I can't hear you well.

[User] I'm sorry. I'm just very scared.

[Assistant] I understand, but I need information. Do you see an officer?

[User] No, I don't.

[Assistant] I have about 20 officers right there and you don't see one of them?

[User] Please, just send someone.

[Assistant] Oklahoma 911, what's your emergency?

[User] I was just calling and saw someone running around.

[Assistant] Where are you at?

[User] I'm at Plaza Inn.

[Assistant] Are you the lady that's in the back of the cop car?

[User] Yes.

[Assistant] Okay, do you not see an officer there?


[Assistant] 9-1-1, what's your emergency?

[User] Randy Willis's package store on Highway 10 West.

[Assistant] What's the problem?

[User] I live right behind him, and his burglar alarm went off. I called down there because I saw him just get in the store, and I saw somebody run behind the store. I think somebody's in there with him now.

[Assistant] Okay, hold on for me. You said Randy's in the store?

[User] Yes.

[Assistant] And you saw somebody run from the back of the store?

[User] Yeah, there's somebody in there with him because I heard somebody threatening him. I had him on the phone to see if he was okay, and I heard somebody in there threatening him.

[Assistant] So you heard somebody in the store?

[User] Yes.

[Assistant] Okay, hold on one second. Which way did they go?

[User] They went out the back door, but I can still hear them with Randy. I kept hearing him say, 'Pull up your GD shirts.' I called to see if Randy was okay.

[Assistant] What's your address?

[User] I live right behind the store.

[Assistant] What is your name?

[User] Melinda Dellinger. Hey, those two just went that way.

[Assistant] What's the phone number you're calling from?

[User] Okay, tell me exactly what you've seen.

[User] I live right behind the store. I heard the burglar alarm go off at 3:16, so I grabbed my cell phone and called his house. He lives two houses behind me. I told his wife the alarm was going off, and she said okay. I kept looking out the window to see if I saw any cars leave. Then I saw Randy pull in; as soon as he pulled in, two guys ran from the back of the store.

[Assistant] Could you tell what they looked like?

[User] No, it was dark out there. One had a big coat on, looked like a big guy.

[Assistant] Can you tell what color the coats were?

[User] No, they may have been dark brown. I'm not really sure.

[Assistant] Which way did you see them go?

[User] Directly in between my house and the woods. I live right behind the store.

[Assistant] Was that before or after you heard somebody threaten him?

[User] That was before I heard someone threaten him. When I saw them go up, I was concerned because I didn't see any vehicles. So I called his cell phone.

[Assistant] What's Randy's cell phone number?

[User] Oh, Lord. I can't even remember now. Hold on one second.

[Assistant] Are you able to check on your phone to see what it is?

[User] I don't know how to do that.

[Assistant] You can go into the phone book on your phone and it should say details. Click on that and it should have the number.

[User] If I call you back, will it cut us off?

[Assistant] It may cut us off. If it does, just call back on 911.

[User] I will.

[Assistant] 9-1-1, what's your emergency?

[User] We had a break-in on Highway 10 West, Randy Willis's store.

[Assistant] Are you Randy?

[User] No, there's been shots fired. Somebody is down. We need an ambulance now.

[Assistant] Randy Willis's store on Highway 10 West?

[User] Yes, 9029.

[Assistant] Somebody's been shot?

[User] Yes.

[Assistant] Is the shooter still there?

[User] Yes, he's the owner. They broke in and beat him up. He shot them.

[Assistant] So, Randy is the shooter?

[User] Yes, Randy shot the assailants.

[Assistant] Hold on for a minute. Are you still there?

[User] Yes, one is in the parking lot.

[Assistant] Are you Randy?

[User] I'm his son.

[Assistant] What is your name?

[User] Dennis Willis. My dad is bleeding.

[Assistant] Where is he bleeding?

[User] His face.

[Assistant] Was he shot in the face?

[User] No, my dad shot the other guy who was shot in the chest.

[Assistant] We've got an ambulance on the way. Your dad shot the two assailants?

[User] Yes, they tried to shoot him first. He wrestled the gun away and shot them.

[Assistant] Where were they shot?

[User] One in the chest and one in the face.

[Assistant] Do you know the people who broke in?

[User] My dad said he had seen them before.

[Assistant] Alright, we've got help on the way. Stay on the phone with me.

[User] They're here now.

[Assistant] Okay. Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] Yeah, this is an emergency. I'm a cab driver. This guy said his friend died on the road, but I don't see him. We're at Rosedale Park.

[Assistant] You're at Rosedale Park?

[User] Yes. He's crying and saying his friend died here, but I don't see anything.

[Assistant] Your friend is what?

[User] I don't see anything, but he's crying. He keeps saying his friend died here.

[Assistant] Is he hurt? Where exactly are you in Rosedale Park?

[User] Rosedale Park, Kansas City, Kansas, at Mission Road.

[Assistant] Can I speak with your friend, please? Is he there?

[User] Whoa, he's not my friend. I'm a cab driver. Come on, talk to me. Come on.

[User] No, at Rosedale Park, he got electrocuted. He got electrocuted by a bad ground wire.

[Assistant] Sir, I understand Rosedale Park. Can you calm down and tell me what's happening?

[User] At the tennis courts at Rosedale Park. My friend got electrocuted by a bad ground wire. Come here immediately.

[User] I cannot get him off without being electrocuted myself. Come here right now.

[Assistant] Sir, I need you to calm down. I understand you're at Rosedale Park, Kansas City. What's going on there?

[User] He's being electrocuted by a bad wire. He's stuck and being electrocuted to death.

[Assistant] Okay, someone's being electrocuted. Stay with him if you can do so safely. Can you describe exactly where you are in the park?

[User] Mission Road, at the tennis courts.

[Assistant] Alright, I understand your location. Help is on the way. Are you safe?

[User] I don't know. I'm here for him because he doesn't have a phone. I called.

[Assistant] Okay, stay with him if you can do so safely. Can you see any police or emergency vehicles?

[User] I see one police car. It passed by.

[Assistant] Alright, help is on the way. Stay calm and try to keep him as calm as possible. They'll be there soon.


[Assistant] 9-1-1, what's your emergency?

[User] We have a pursuit.

[Assistant] Okay, where is this taking place?

[User] Taking a left on Pacheco from St. Michael's.

[User] 75 miles per hour.

[User] Turning right onto Siringo.

[Assistant] Turning right onto Siringo from Pacheco?

[User] Yeah.

[Assistant] Forty-four, be advised. He's turning right onto Siringo from Pacheco. Pursuit in progress.

[User] 10-4, headed towards Santa Fe High School.

[Assistant] Can you confirm if they're heading towards Santa Fe High School?

[Assistant] What kind of car is it?

[User] It's going to be a Honda, 2010-2012.

[Assistant] 10-4.

[User] A 10-hundred?

[Assistant] Yeah. What's your location now?

[User] 42.

[Assistant] East or westbound?

[User] He's going toward, passing Yucca, going on Siringo.

[Assistant] Can you repeat that?

[User] Going towards Siringo.

[Assistant] And the reason for the pursuit?

[User] 42, you cut out.

[Assistant] Can you repeat your last location?

[Assistant] What are the speeds?

[User] He's going 40 now.

[User] 40 miles per hour?

[User] Yeah. There's a PD unit behind him.

[Assistant] Can I get the reason for the pursuit?

[User] I'm not too sure.

[User] Turning right on North Caminos.

[Assistant] On North Caminos?

[User] Yeah.

[User] Advise two occupants, one male, one female.

[User] Turning left on Ferrell Circle.

[Assistant] Left on Ferrell Circle.

[Assistant] 10-4.

[User] Left on Caya Federal.

[Assistant] 10-4, left on Caya Federal.

[User] 42.

[User] He's going 42, 10-4.

[Assistant] What's the reason for the pursuit?

[User] In Santa Fe 42.

[Assistant] What's the reason for the pursuit?

[User] He's not in contact with me right now.

[User] 10-444 en route.

[Assistant] Advise the commanders that they're going to need a reason for the pursuit or they're not continuing.

[User] Okay, I'm trying to get it.

[User] Santa Fe 42, what's the reason for the pursuit?

[Assistant] Okay.

[User] Hello, General Conchieco.

[User] Santa Fe.

[User] Caya Fedros.

[Assistant] 10-4.

[Assistant] Santa Fe 42, what's your location?

[Assistant] Okay, sounds like he's out with the suspect.

[Assistant] 42, what's your location?

[Assistant] Do you have an officer out with the suspect?

[User] Let me ask.

[User] Camino Carlos Rey and Las Casitas.

[Assistant] Santa Fe 44, Camino Carlos Rey and Las Casitas.

[User] Shots fired, shots fired.

[User] Shots fired.

[Assistant] 10-4, shots fired. We need an ambulance at that location.

[Assistant] Do you know who was hit?

[User] 10-442, do you know who was hit?

[User] Going to be on Camino Carlos Rey and Las Casitas, correct?

[User] Las Casitas, yes.

[Assistant] Okay.

[Assistant] Do you know who was hit?

[User] Female is not responding. Vehicle disabled.

[Assistant] 10-4, female not responding. Camino Carlos Rey and Las Casitas. And the vehicle is disabled.

[Assistant] Can you put me on hold real quick?

[User] Okay.

[User] Thank you.

[Assistant] Okay, I'm back. Do you want me to send more officers to your location?

[Assistant] Do you have any more information on the patient?

[User] Not at this moment. He hasn't responded to me.

[User] I have two people en route.

[helper] Okay.

[User] We also have a few more officers responding.

[Assistant] Can you tell me exactly where on Caya Casitas?

[User] Do you know where the Herb Martinez Park is?

[Assistant] Yes, right by Herb Martinez Park?

[User] Right. Between Siringo and Camino Carlos Rey.

[Assistant] Got it, Caya Casitas and Las Casitas Street.

[User] Yes, Caya Casitas by Vereda de Pueblo.

[Assistant] Okay, I think I got it now.

[Assistant] Thank you, I appreciate it.

[User] No problem.


[Assistant] 9-1-1, what's your emergency?

[User] There's somebody trying to get into my house. I have my gun out.

[Assistant] Okay, where is this happening?

[User] They're at the front door!

[Assistant] Ma'am, Ma'am, calm down, okay? Is he trying to get through your front door right now?

[User] Yes, he's going around to the back door now. I think he's going to try to crash in.

[Assistant] Okay, ma'am, I need you to stay calm. What kind of weapon do you have?

[User] I have a .38 caliber handgun.

[Assistant] Okay, hold on a second. I'm getting officers dispatched to your location. Where is he right now?

[User] He's at the back door now.

[Assistant] Ma'am, what's your address?

[User] 5-1-7-8-5 Portage Place, right next to the fire station.

[Assistant] Okay, stay where you are and do not put yourself in danger. Is he inside the house now?

[User] He's trying to crash in. I don't want to shoot anybody!

[Assistant] Ma'am, please stay calm. We have officers on the way. Can you describe him?

[User] He looks hurt, like he was in a car accident. He's screaming that someone is chasing him.

[Assistant] Okay, does he look like he needs medical attention?

[User] Yes, he has an abrasion on his left side. He said his car crashed.

[Assistant] Alright, ma'am. Are you holding him at gunpoint?

[User] Yes, I don't want to hurt him, but I will if I have to.

[Assistant] I understand. Please stay very careful and do not shoot unless absolutely necessary. Help is on the way.

[User] Please hurry. I'm scared.

[Assistant] Ma'am, officers are almost there. I need you to listen to their instructions very carefully when they arrive.

[User] Okay, he's still at the back door. He hasn’t come in yet.

[Assistant] Alright, we have an officer that just arrived. I need you to put the gun down when they get to you, okay?

[User] Okay, I see them. The gun is down.

[Assistant] Great, stay put and follow the officers' instructions. I'm going to disconnect now that they're with you. Stay safe.

[User] Thank you.

[Assistant] You're welcome. Goodbye.


[Assistant] 9-1-1, what's your emergency?

[User] Somebody just shot a police officer!

[Assistant] Okay, what's the address, ma'am?

[User] He's right in front of 14th Street behind the shopping center.

[Assistant] What shopping center, ma'am?

[User] The one on Orange Blossom Trail.

[Assistant] Okay, what's your location exactly?

[User] He's directly across from me. Please, I don't know if he's still there. Oh god!

[Assistant] Okay, who is it? Who got shot?

[User] It's a police officer. I don't know the car number.

[Assistant] Is he down, or what?

[User] He's down, he's down, he's flat down. He got three shots.

[Assistant] He got three shots?

[User] Yes, ma'am. I'm just... I'm telling you right now.

[Assistant] Okay. Tell me where he is exactly.

[User] You know where the library is on Orange Blossom Trail? He's directly in the back of there on Forty Fifth Street.

[Assistant] The library on Orange Blossom Trail?

[User] Yes, 45th Street.

[Assistant] 45th Street. Okay, hold on just a second. Ma'am, is he still in the car?

[User] No, he's on the ground. He was out of the car doing a traffic stop.

[Assistant] He was doing a traffic stop?

[User] Yes, and the next thing I know I heard three shots.

[Assistant] Okay. What kind of truck was it?

[User] It's a white pickup truck. I don't know the number. Like a four-door pickup truck.

[Assistant] Is it a four-door?

[User] I didn't pay much attention because it just looked like a traffic stop, so I went back inside.

[Assistant] Alright. Do you see the officer out there?

[User] The police officer is on the ground, the pickup is gone. The guy shot him, put the gun back in his jacket, and he left.

[Assistant] Was the shooter a white male, black male?

[User] He was a white male. About six feet tall, stocky build.

[Assistant] Hold on just a second. Stay on the line. Is he dead?

[User] Oh my God. I don't know. I didn't walk across to him. Another police officer just arrived.

[Assistant] Okay, and they are checking on him now?

[User] Yes, another officer is here. They're telling everyone to stay back.

[Assistant] Alright. Can you tell me more about the shooter?

[User] He was wearing a white or creamish-colored jacket and dark pants.

[Assistant] Did you see what kind of gun he had?

[User] I didn't see the gun clearly. I just heard the shots.

[Assistant] Okay. What is your name, ma'am?

[User] I'm too scared to think straight. Can you just send help, please?

[Assistant] Help is already on the way. Just stay with me, okay?

[Assistant] Is there a deputy there now?

[User] Yes, they're here. I think they are handling it now.

[Assistant] Alright, thank you for your information. Stay safe, ma'am.


[Assistant] 9-1-1, what's your emergency?

[User] On Farragut. I'm following a vehicle northbound passing Bowman.

[Assistant] Can you describe the vehicle?

[User] It's a black sedan. The driver might be Sergio Munoz.

[Assistant] Do you know if the driver is armed?

[User] Yes, the driver has a shotgun and just fired shots out the window.

[Assistant] Where are you now?

[User] We're going eastbound on Langley. The vehicle is making a U-turn and we're now heading southbound on Gateway.

[Assistant] Stay on the line. I'm dispatching units to your location. Are there any other occupants in the vehicle?

[User] There are two people in the trunk of the vehicle.

[Assistant] Police are on their way. Please keep providing updates on your location.

[User] We're now southbound on 395. The driver just fired at another car.

[Assistant] Did anyone get hurt?

[User] It seems like the civilians are fine, but the car was hit.

[Assistant] Units are approaching your location. Keep a safe distance and do not engage with the suspect.

[User] I will. We're passing Silver Ridge, heading towards Gateway Elementary School.

[Assistant] Understood. Units are moving to intercept. Is the suspect vehicle still moving southbound?

[User] Yes, the driver appears to be reaching for something in the back seat now.

[Assistant] Police are informed. Keep your distance and stay safe.

[User] He's made a U-turn again and is going southbound on Langley.

[Assistant] Noted, additional units are being dispatched to your area. Are you able to continue following safely?

[User] For now, yes. We're approaching China Lake. He's driving erratically.

[Assistant] Be very cautious. We're coordinating with other agencies to get more units to your location. Is the driver still armed?

[User] He appears to be. Just fired again at another car. It's chaos here.

[Assistant] Stay safe and keep updating us on your location. Additional units and a K-9 are being dispatched.

[User] We're now southbound on 395 passing Garlock. Speed is about 60 mph.

[Assistant] Understood, continue to stay back. Units should be intercepting soon.

[User] He just fired multiple shots at passing vehicles. He's slowing down now.

[Assistant] Units are closing in. Be extremely careful. We'll get through this.

[User] Vehicle is stopping. The driver is on the phone.

[Assistant] Maintain your distance. Police are almost there and they will handle the suspect.