[Assistant] 9-1-1, what's your emergency?

[User] Brooke, 911, my husband's having a heart attack.

[Assistant] We're going to start CPR on him, okay? I'm going to tell you what to do.

[User] Okay.

[Assistant] Are you right next to him? Put him flat on the floor on his back.

[User] Okay.

[Assistant] Expose his chest.

[User] Expose his chest.

[Assistant] Kneel by his side.

[User] Okay.

[Assistant] Put the heel of your hand in the center of his chest right between the nipples.

[User] Okay.

[Assistant] Push down firmly with only the heels of your hand, two inches.

[User] Okay.

[Assistant] And do it 30 times like you're pumping the chest. I'm going to count, I want you to go this fast. As fast as I'm counting.

[User] Okay.

[Assistant] Okay. One, two, three, four, five, six, seven, eight, nine, ten, eleven, twelve, thirteen, fourteen, fifteen, sixteen, seventeen, eighteen, nineteen, twenty, twenty-one, twenty-two, twenty-three, twenty-four, twenty-five, twenty-six, twenty-seven, twenty-eight, twenty-nine, thirty. Start again.

[User] Okay. One, two, three, four, five, six, seven, eight, nine, ten, eleven, twelve, thirteen, fourteen, fifteen, sixteen, seventeen, eighteen, nineteen, twenty, twenty-one, twenty-two, twenty-three, twenty-four, twenty-five, twenty-six, twenty-seven, twenty-eight, twenty-nine, thirty.

[Assistant] Start again. One, two, three, four, five, six, seven, eight, nine, ten, eleven, twelve, thirteen, fourteen, fifteen, sixteen, seventeen, eighteen, nineteen, twenty, twenty-one, twenty-two, twenty-three, twenty-four, twenty-five, twenty-six, twenty-seven, twenty-eight, twenty-nine, thirty.

[User] I know this is hard. I want to take a deep breath and stop crying and start again, okay?

[Assistant] One, two, three, four, five, six, seven, eight, nine, ten, eleven, twelve, thirteen, fourteen, fifteen, sixteen, seventeen, eighteen, nineteen, twenty, twenty-one, twenty-two, twenty-three, twenty-four, twenty-five, twenty-six, twenty-seven, twenty-eight, twenty-nine, thirty.

[User] Okay, start again. One, two, three, four, five, six, seven, eight, nine, ten, eleven, twelve, thirteen, fourteen, fifteen, sixteen, seventeen, eighteen, nineteen, twenty, twenty-one, twenty-two, twenty-three, twenty-four, twenty-five, twenty-six, twenty-seven, twenty-eight, twenty-nine, thirty.

[Assistant] Is he breathing, moving, or coughing at all?

[User] No, he's just gasping for air.

[Assistant] Okay, just keep doing it. Go two inches deep. Let's start again. One, two, three, four, five, six, seven, eight, nine, ten, eleven, twelve, thirteen, fourteen, fifteen, sixteen, seventeen, eighteen, nineteen, twenty, twenty-one, twenty-two, twenty-three, twenty-four, twenty-five, twenty-six, twenty-seven, twenty-eight, twenty-nine, thirty.

[User] Are they inside?

[Assistant] Yes, right. Okay. Keep going until they take over, okay?

[User] Okay. One, two, three, four, five, six, seven, eight, nine, ten, eleven, twelve.

[Assistant] Okay. The paramedics taken over?

[User] Yes.


[Assistant] 9-1-1, what's your emergency?

[User] Help, this guy's chasing me down.

[Assistant] Where are you?

[User] South Beverly Grove.

[Assistant] Okay, is there a safe place you can go, like someone's house?

[User] No.

[Assistant] Are there any houses or buildings around you?

[User] No, there's nothing around.

[Assistant] It's hard to understand you. Are you on a phone?

[User] Yes, I am.

[Assistant] What's the nearest cross street?

[User] I can't see one. I'm in my car.

[Assistant] Where are you coming from?

[User] I'm in my car. Please help me!


[Assistant] 9-1-1, what's your emergency?

[User] We had several police officers here earlier and did a report.

[User] They told him to stay away from the house and said to call 911 if he came back.

[Assistant] What's his name?

[User] He's at the front door now and he's trying to get in.

[Assistant] What do you mean he's trying to get in? Is he pulling on the door?

[User] Yes, he's pulling on the door and trying the doorknob.

[User] He just went from the back door to the front door.

[Assistant] Ma'am, I'll put you on hold for just a second so I can get somebody started your way, okay?

[User] Okay.

[Assistant] Ma'am, are you still there?

[User] Yes, he's trying to get in. He's threatening to break in and kill me.

[Assistant] Okay, we've got officers on the way. Is he still outside the residence?

[User] Yes, he's still outside the residence. He's on the back porch now, trying to get in.

[User] Now he's going around to the front door again.

[Assistant] Just stay on the phone with me, okay? Keep the doors locked and stay in a safe place.

[User] He's banging on the windows now.

[Assistant] Okay, we've got officers on the way. Just stay on the line with me.

[User] I'm trying to get his elderly mother into a safer area.

[User] I think he's very inebriated. He's going around the front door again or one of the windows.

[User] Oh, he's in the house!

[Assistant] Ma'am, can you tell me if he's inside the house?

[User] Yes, he's in the house. Oh my God!

[Assistant] Ma'am, is he inside the house? Please confirm.

[User] He's got a knife. Oh my God!

[Assistant] Ma'am, can you tell me if he's inside the house?

[User] Yes, he's inside. He attacked us.

[Assistant] Ma'am, I need you to talk to me. What exactly happened?

[User] She stabbed him. She stabbed him.

[Assistant] Where is she right now?

[User] She's in the living room. He's on the floor.

[Assistant] Okay, is he breathing?

[User] Yes, he's breathing. He's yelling.

[Assistant] Where is the knife now?

[User] I put it down.

[Assistant] Make sure he doesn't get to that knife. Just stay on the line with me.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, ma'am, could you send the police and an ambulance to Main Street Grill, please?

[Assistant] Where, sir?

[User] Main Street Grill.

[Assistant] Okay, what's going on at the Main Street Grill?

[User] I just came in from taking out my trash and my manager is lying down and there's blood. Please hurry!

[Assistant] Okay, we've got help on the way. Do you know what happened?

[User] No, I just came back inside.

[Assistant] Is he responsive, sir?

[User] I didn't touch him, I didn't go near him. I walked up, saw the blood, and immediately called 9-1-1.

[Assistant] Where in the business is he located?

[User] This is Main Street Grill, right downtown.

[Assistant] I understand, but where exactly inside the business is he? In the kitchen? The bar?

[User] He's inside the bar, near the door going out.

[Assistant] Okay, we've got help on the way. Is there anyone else inside the business with you?

[User] No, ma'am, I'm the only one here.

[Assistant] Okay, sir, listen, calm down. We have help on the way.

[User] I tried to flag someone down outside. What's taking so long?

[Assistant] They've been on the way since you called, sir. What is your name?

[User] My name is <caller name>.

[Assistant] What's the phone number I can reach you at?

[User] I'm staying on the phone until they get here.

[Assistant] I understand, but I need the phone number you're calling from.

[User] Okay, it's <phone number>.

[Assistant] Was the door locked when you left or was it open?

[User] I go out the back door to the restaurant to take out the trash. I just came back inside.

[Assistant] Alright, sir. Help is almost there. Stay with me.

[User] They're here! This way, this way! Come on!

[Assistant] Okay, let them in.


[Assistant] 9-1-1, what's your emergency?

[User] Help me.

[Assistant] Hi, what's going on?

[User] Help me. My son is missing. I'm going crazy.

[Assistant] Okay, you're going to have to calm down. What address are you at?

[User] 13604 Sunrise Red. Would you help me? Please help me.

[Assistant] How old is he?

[User] He's five. My God, where's my son?

[Assistant] What color shirt is he wearing?

[User] Black shirt. He's lost.

[Assistant] What color pants?

[User] I don't know.

[Assistant] What's your name?

[User] Nadia. Please help me.

[Assistant] How long has it been since you've seen him?

[User] About half an hour ago.

[Assistant] Where was he the last time you saw him?

[User] He was out front.

[Assistant] Are your neighbors helping you look for him?

[User] Yeah, they don't see him anywhere.

[Assistant] Did you go in the house to see if he went in to hide?

[User] He's nowhere in the house or the back.

[Assistant] Does he have any siblings?

[User] Yes, he has brothers and sisters.

[Assistant] Has he ever done this before?

[User] No, never.

[Assistant] Was the two-year-old with him?

[User] No, he was wearing a black shirt.

[Assistant] So he was playing by himself in the front yard?

[User] Yes, his older brother was there too.

[Assistant] How old is the older brother?

[User] He's seven.

[Assistant] And did you ask the older brother if he's seen him?

[User] Yes, I did. He hasn't seen him.

[Assistant] Okay, and that's your address: 13604 Sunrise Red?

[User] Yes, please help me.

[Assistant] Don't worry, we're sending help. Just stay calm.

[User] What if someone took him?

[Assistant] Let's not jump to conclusions. Have you checked inside the house thoroughly?

[User] Yes, he's not there.

[Assistant] Try to stay calm for your other children, okay?

[User] Okay, I will.

[User] Wait, he's back! He walked back home!

[Assistant] He's back? Are you sure?

[User] Yes, he's here!

[Assistant] Alright, stay calm. Is he okay?

[User] Yes, he seems fine. Thank you.

[Assistant] Good. We're still sending someone to check on you. Stay safe.


[Assistant] 9-1-1, what's your emergency?

[User] Can you send a cop over here to my house?

[Assistant] What's the phone number you're calling from?

[Assistant] What is your name?

[User] Hurry up, because this is a blightly. He came to knock it on my door earlier, and he left, and now he's back out there again to stare at my back door. I'm so scared. Please, hurry.

[Assistant] Stay on the line with me. Were weapons involved or mentioned?

[Assistant] Were weapons involved or mentioned?

[User] No, no, no, no. I didn't open the door because I was scared. And then he laughed and now he's just been in there. I mean, I have a gun in my hand, but I'm scared to use it.

[Assistant] Okay. His description is he's sitting black?

[User] Yeah, he's black.

[Assistant] What is he wearing?

[User] His orange shirt on. Oh, my God, now he's gone.

[Assistant] Where'd he go? How old is he?

[User] I don't know. He looks about early 20s.

[Assistant] Okay. Do you have a height or weight?

[User] Oh, no, just get somebody out here, please.

[Assistant] Okay, did he ride in a vehicle?

[User] No, he's on a bicycle.

[Assistant] Are you or anyone else in immediate danger?

[User] My son and my two-year-old son's here with me.

[Assistant] Are you able to get yourself to safety?

[User] I don't know where to go. Come in, Jonathan. Please care.

[Assistant] Where exactly are you in your house?

[User] I'm in my living room. I was looking out the window. He was just staring at my back door.

[Assistant] Okay. I want you to stay on the line with me. I'm going to have help on the way there. I want you to stay on the line for Sheriff's Dispatch, okay? Are your doors and windows locked?

[User] Yes, and I have my alarm system on.

[Assistant] Okay. Are you in your bedroom with your son?

[User] Yeah, I just came to my bedroom. Oh, my God, please. I'm scared.

[Assistant] They're already on their way. Just stay on the line with me.

[User] I don't know where he went. He was just standing on my back porch, and now he's gone. I don't know where he went. I got my husband's gun out, but I don't know what to do. I'm so scared.

[Assistant] I understand you're scared, but you don't see him anymore?

[User] No, I don't see him, but this is the second time he came.

[Assistant] Okay, I understand. Just stay on the line with me.

[User] Oh, my God.

[Assistant] While you're staying on the line, I'm transferring you to Sheriff's Dispatch as well. They have additional questions while the officers are en route.

[User] Yeah, I want to call my husband.

[Assistant] Manatee County Sheriff's Office, Operator 34 on a recorded line. How can I help you?


[Assistant] 9-1-1, what's your emergency?

[User] 911, please, fire ambulance. Uh, police.

[Assistant] This is 9-1-1. What is the address of the emergency?

[User] This is Dale Ford. Fast record 211 North 7th. I've called a burglar in my shop.

[Assistant] 211 North 7th?

[User] 211 North 7th. I got him gun down right now. Got a gun on him. He's here in my shop.

[Assistant] Are you there?

[User] I'm here.

[Assistant] You stay on the line with me.

[User] Okay.

[User] All right. I fired a couple of shots at him, but he's here in my shop.

[Assistant] Did you hit him?

[User] He said I hit him in his arm. It's just a .22.

[Assistant] What is your name?

[User] Dale Ford, 211 North 7th.

[Assistant] I want you to stay on the line with me. Are you hurt in any way?

[User] No, I'm not. And he said I hit him in his arm. I'm talking to him. He's hit in the arm.

[Assistant] The intruder, you shot at him and hit him in the arm?

[User] Yes, it's just a .22, so he's mostly okay. He's laying on the floor.

[Assistant] I've already dispatched an ambulance. I want you to stay on the line with me in case something happens before they arrive. Okay? Is there anyone else there with him?

[User] No. He said he was in here looking for his brother.

[Assistant] Do we know where the brother is?

[User] No. I think he's just telling stories.

[Assistant] Okay, so there's possibly someone else?

[User] He mentioned his brother Charles. I got broken into a week ago and some stuff got stolen, so I've been sleeping down here.

[Assistant] There is an officer on scene.

[User] Okay, I'm sitting here in the door.

[Assistant] Just stay on the line with me until you see the officer, but do not point the gun towards them, okay?

[User] Okay, I'm laying it down. He's on me.

[User] Officer, I'm up here in this doorway. I got some new cars in the lot.

[User] He doesn't see me.

[Assistant] Can he see you now?

[User] I'm up here in the doorway at the shop. I'm talking to the dispatcher on the line.

[User] I got the dispatcher on the line. I'm right here. I got the burglar inside here. I laid the gun on my desk.

[Assistant] Okay, stay where you are. Let me know if anything changes.

[User] I hit him in the arm, okay? I'm still talking to him. He's trying to run away on me.

[User] The officer's here.

[Assistant] Okay, I'm going to let you go. Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] Hey, can you get an ambulance and a cop over to 59 Alderwood Drive?

[Assistant] 59 what?

[User] Alderwood. A-L-D-E-R-W-O-O-D. She just attacked me with a knife, and I had to shoot her.

[Assistant] Okay, I have help on the way. You said 59 Alderwood Street?

[User] Alderwood, A-L-D-E-R-W-O-O-D.

[Assistant] Okay, stay on the line with me. Is she breathing?

[User] I don't know. Hang on a second.

[Assistant] Are you okay?

[User] Alderwood, A-L-D-E-R-W-O-O-D, hurry.

[Assistant] Okay, I have it. Adam, Lincoln, David?

[User] Delta, Delta, E-R, Wood.

[Assistant] Are you in Los Angeles County?

[User] No, no, Stafford, Virginia.

[Assistant] This is for Las Cruces, New Mexico. Are you located in Las Cruces, New Mexico?

[User] I'm in Virginia. I'm in Virginia.

[Assistant] You're in Virginia?

[User] Yes.

[Assistant] I need you to stay on the line with me.

[User] I'm calling 911 on my cell phone as well. Give me one moment.

[Assistant] Okay, I have help on the way. Give me one second.

[User] Thank you.

[Assistant] Can you confirm your address is 59 Alderwood Drive? Your wife attacked you with a knife and you had to shoot her?

[User] Alderwood, A-L-D-E-R-W-O-O-D.

[Assistant] Okay. Stay on the line with me.

[User] A-L-D-E-R, A-Alpha, L-Lincoln, D-Delta, E-R, Wood.

[Assistant] I have help on the way. Alderwood, A-L-D-E-R-W-O-O-D.

[User] 59. 5-9. 59.

[Assistant] Okay, sir, can you hear me?

[User] Yes, it's on my holster.

[Assistant] Sir, can you hear me?

[User] I'm an FBI agent.

[Assistant] Please, stay on the line with me.

[User] Yes, ma'am.

[Assistant] Are you able to put the weapon down safely?

[User] Yes, I'll put it right on the counter, okay? There's a dog, but she's not.

[Assistant] Sir, can you hear me?

[User] Yes, it's on the counter.

[Assistant] Sir, can you hear me?

[User] Yeah.

[Assistant] What do you mean?

[User] Please, hurry.

[Assistant] Yes, yes, yes. Help is on the way.

[User] She cut me on the arm.

[Assistant] Is she breathing?

[User] I think so, but I don't know. It doesn't look like she is.


[Assistant] 9-1-1, what's your emergency?

[User] Now we want a margin to do. What are you reporting?

[Assistant] What are you reporting?

[User] He was tied up by Dorman.

[Assistant] I'm sorry?

[User] This unit. We have been tied up by him. He was taken off with a Nissan Rogue.

[Assistant] Okay.

[User] Three?

[Assistant] Yeah.

[Assistant] When did this happen? When did he go inside?

[User] It was, we think he was actually here from when he left the truck.

[User] We weren't using his unit.

[User] It was never checked.

[User] We came in this, and we were fixing it up after a long-term rental, so we didn't have it much out.

[Assistant] You guys were tied up?

[User] Yeah, how about still?

[Assistant] Okay, and how long ago did he leave?

[User] Let's see him.

[Assistant] Stay on the line, okay?

[User] Yes.

[User] We also have housekeepers on the property. I don't know if they ever saw him. He did anything to them or not with their part out.

[Assistant] Did he take your vehicle?

[User] He took our keys.

[Assistant] What keys?

[User] Nissan wood.

[Assistant] What color vehicle?

[User] It's like a purple-ish moon color.

[User] All the road drive.

[User] It was just dark and control.

[Assistant] What's a make and model?

[User] It's a Nissan Rogue.

[Assistant] Nissan what?

[User] Rogue. R-O-G-U-E.

[Assistant] What color clothing was he wearing?

[User] I really didn't take notice. He actually was keeping us from looking at him.

[Assistant] You're not sure?

[Assistant] And that he left about 15 to 30 minutes ago?

[User] 15 to 30 minutes, yes.

[Assistant] When did he tie you up?

[User] Right before leaving, he tied us up. He had pillowcases over our heads.

[Assistant] How long ago did he tie you up?

[User] It was like 15 to 30 minutes.

[Assistant] Okay, so this all happened today?

[User] Yes, yes. We're still tied up.

[Assistant] You're still tied up?

[User] Yes.

[Assistant] Listen, I already have deputies being dispatched out there. I'm just going to keep you on the line.

[Assistant] Was he by himself?

[User] Yes.

[Assistant] Do you know what he was wearing?

[User] He was wearing black clothes, black pants, red shirt. I don't remember if it was a T-shirt or a long-sleeve.

[Assistant] Who's there with you?

[User] My husband.

[Assistant] Do you guys need paramedics?

[User] Um... Maybe.

[Assistant] Hey, can somebody get me med for that home invasion?

[User] Hello?

[Assistant] I'm still here.

[Assistant] Did he have any weapons on him?

[User] He had an automatic with a silencer. It was a black one.

[Assistant] Was he inside when you guys arrived?

[User] Yes, I'm pretty sure.

[Assistant] Do you think he's been there the whole time?

[User] Yes, because it's been empty. And I know there were never any tracks up and down here, including this morning.

[Assistant] What time did you arrive there?

[User] Um, we came in, well, we live here. We live on the property. This is one of our condos. We have a, we have a desert. We came in, I don't know what time it was. It was a little afternoon. We came in to work on it. We were going to work in here.

[Assistant] Did you guys see footprints outside prior to going in your house?

[User] No.

[Assistant] Anybody else other than you and your husband that were tied up?

[User] We were tied up in here. I have my daughter who is doing housekeeping and a housekeeper working outside of the property. We don't know if they are okay.

[User] Are you sure if someone's coming here?

[Assistant] I'm sure somebody's going. We have several units on their way out there, ma'am.

[User] I don't know. I didn't take notice that it's yours among.

[Assistant] Do you hear deputies?

[User] No.

[User] We are in one of the back buildings.

[Assistant] You're in one of the back buildings?

[User] Yes, upstairs in one of the back buildings. We have three back buildings in the middle back.

[Assistant] Well, I don't have any doors.

[User] So three in Big Bear, right?

[User] Yes. If they can see 201 and 202 that is the front building, we're in the building behind it.

[Assistant] You're in the building behind what?

[User] The units that say 201 and 202 and the building behind that building.

[Assistant] You're behind building 202?

[User] Yeah, that's close enough.

[User] I don't know. Would they have sirens on?

[User] Oh, God.

[User] Are you still there?

[Assistant] Hello here.

[Assistant] I'm going to keep you on the line until my deputies make contact with you.

[User] Okay. It's just hard to tell when the phone goes to sleep, you know. We are right across from where the command center was all we've seen.

[Assistant] You guys are just across from the command center?

[User] We're at right to all these days. It's not there anymore. From the prep house, at the golf course.

[Assistant] Did you guys just go up there today to check the property?

[User] Yes. We were too busy all weekend just coming here to work.

[Assistant] So you guys arrived there today?

[User] Yes. It's still like right with all our properties. We just never came into this.

[Assistant] She's still there.

[User] I'm still here. I'm going to stay on the line with you until my deputies actually go in there and help you guys, okay?

[User] Did I try to get the door open?

[Assistant] I'm sorry?

[User] I'm not just fighting death store. I thought maybe I could open it now or something. It's locked, and I can't...

[Assistant] Oh, okay. Sorry, it's locked.

[User] We can't... It's too hard to manipulate the way he has us tied.

[Assistant] Your husband's still tied?

[User] Yeah, we're both still tied.

[User] I just scooted over.

[User] He left the cell phone in a different room.

[User] He left in here.

[User] I don't suppose you could... try my better self-condem exercise.


[Assistant] 9-1-1, what's your emergency?

[User] Can you hear me? Can you hear me?

[Assistant] Yes, I can hear you. What's going on?

[User] Okay, 25 Arch Street, apartment four. You know what I'm talking about?

[Assistant] Okay, what's going on?

[User] Hello? What's going on at 25 South Arch, apartment four?

[User] Well, I just strangled my girlfriend.

[Assistant] You strangled your girlfriend?

[User] Yep.

[Assistant] What's your name?

[User] Randy.

[Assistant] Randy?

[User] Yeah.

[Assistant] Okay, where are you at right now?

[User] I'm sitting here on the bed, getting ready to go out by the door.

[Assistant] You're getting ready to go out by the door?

[User] Yeah.

[Assistant] Okay, what are you wearing?

[User] I got a walker. I can't walk well.

[Assistant] So you want me to stay on the phone or stay right in here or what?

[User] I don't... Where are you at? You're just standing by the door? You're in her apartment?

[User] I'm in her apartment right now. I'm on the edge of the bed.

[Assistant] What's her name?

[User] Willa, Taylor, Helman.

[Assistant] Alright. So we got them coming to you.

[User] Okay.

[Assistant] Do you have any weapons?

[User] No, I don't. Nope.

[Assistant] Okay. I want you to stay on the line with me, okay? You're sure you're at 25 South Arch, apartment four?

[User] Yes.

[User] I need to get up and unlock the door.

[Assistant] Okay. Do you see the officers?

[User] Pardon me?

[Assistant] Do you see the officers?

[User] No, I'm sitting on the bed. I need to walk over to the door to unlock it.

[Assistant] Okay, go ahead and unlock the door.

[Assistant] He advised he is in a walker and having difficulty walking at this time.

[Assistant] Can you come out to the door right now?

[User] Yes.

[Assistant] You're coming out right now?

[User] Yes.

[Assistant] Do you have a cordless phone?

[User] Pardon me?

[Assistant] Are you on a cordless phone?

[User] I have a cordless phone, but I use a walker.

[Assistant] You can go ahead and hang up with me and go ahead out.

[User] All right. Bye.

[Assistant] Bye.