[Assistant] 9-1-1, what's your emergency?

[User] Hi, I need somebody escorted out of my store right away. He's causing problems.

[Assistant] Okay, is he fighting with people?

[User] Yeah, he's fighting with somebody right now.

[Assistant] Okay, is it a physical fight or verbal?

[User] Verbal.

[Assistant] What is the address we need to come out to?

[User] Holy shit.

[Assistant] What is the address?

[User] What is the address?

[User] He has a gun or a knife.

[Assistant] Okay. Stay on the phone. What's the address?

[User] Okay, okay, okay. The address is 1330 El Paseo de Saratoga.

[Assistant] Now what makes you think he has a gun or a knife?

[User] He just pulled it out.

[Assistant] Okay, but there's a difference. Is it a gun?

[User] There's a gun.

[Assistant] Okay, stay on the phone. Can you go somewhere safe?

[User] Go, go, go, go, go, go. In the bathroom. Go.

[Assistant] Okay, and so this guy... Oh my God, he shot somebody.

[User] Oh my God, oh my God.

[User] Oh my God. Holy shit.

[Assistant] Okay. Are you safe?

[User] Yeah, we're in the bathroom.

[Assistant] Okay, so this guy, is he white, black, Hispanic, or Asian?

[User] White.

[Assistant] How old does he look?

[User] About 40.

[Assistant] Is he tall, short, or medium?

[User] Medium.

[Assistant] Is he heavy, thin, or medium build?

[User] Heavy.

[Assistant] Okay, what is he wearing?

[User] He's wearing a giant sweater and a Giant's hat.

[Assistant] A Giants baseball cap?

[User] Yes.

[Assistant] Okay, stay on the phone with me, okay? I want to get a really good description. I've got units on their way out there right now, okay? You're at Pete's Coffee at 1330 El Paseo de Saratoga?

[User] Yes.

[Assistant] Let me just update this. Did you see somebody get shot, or did you just hear him fire the gun?

[User] Yes, somebody is shot.

[Assistant] Okay. So the guy who shot, is it a male or a female?

[User] I don't know.

[Assistant] Do we have any age or anything like that?

[User] I don't know.

[Assistant] Okay, I don't want you to go out there. I've got units on their way. I want to get a good description of this guy so we catch him, okay? So it's a white male adult. He's about 40 years old with a medium height and heavy build.

[User] Yes.

[Assistant] Do you remember what color hair he has?

[User] Dark short hair under his hat.

[Assistant] Did he come in a car? Do you remember?

[User] No, I don't know.

[Assistant] That's fine. He's inside the store, and he's wearing a Giants baseball cap and a giant sweatshirt, right?

[User] Yes.

[Assistant] Lock the door, please. We've got units in the area, okay? I don't want anybody getting hurt, so if you're in a safe place, I want you to stay there, all right?

[User] Okay. We're in the back room, but he's gone.

[Assistant] He left?

[User] He's gone, but somebody is shot.

[Assistant] Okay. So the person that's shot, is it a male or female?

[User] Male.

[Assistant] How old does he look? Around 20, 30, 40?

[User] I don't know. Oh my God.

[Assistant] Okay, can you shut the door?

[User] The police are here now.

[Assistant] Okay, and what is your name?

[User] My... The officer is here.

[Assistant] Okay, talk to the officer. Thank you for calling.

[User] Thank you so much. Bye.


[Assistant] 9-1-1, what's your emergency?

[User] Hi. I'm kind of scared. There's a man knocking on my windows and trying to get into my house.

[Assistant] What city are you in?

[User] Tamarack, Florida.

[Assistant] What's the address?

[User] 7160, South State Boulevard.

[Assistant] Do you know this person?

[User] Yes, he's my ex.

[Assistant] Okay, and he is not welcome at your house, correct?

[User] Yes, he knows that.

[Assistant] And he's trying to get into your house right now?

[User] Yes, and he's not letting me or my roommates be at peace. He's knocking on my windows. I've been telling him to leave for the past hour, and he hasn't been listening.

[Assistant] Okay. Is it a house or an apartment?

[User] It's like a villa.

[Assistant] Alright. Is he white, black, Hispanic?

[User] He's Hispanic.

[Assistant] What's his name?

[User] Mario.

[Assistant] Do you know what he's wearing?

[User] Last time I saw him, about three hours ago, he was wearing a black shirt and blue jeans. I'm scared he might be violent.

[Assistant] What's your name?

[User] My name is Anne.

[Assistant] Does he have a history of violence?

[User] Yes, he does.

[Assistant] Do you know if he has any weapons?

[User] Not that I know of.

[Assistant] Okay. Stay on the line with me.

[User] Oh my God, he just broke my window!

[Assistant] Ma'am, is he inside your house now?

[User] Yes, he just broke into my house!

[Assistant] Alright, can you safely get out of the house?

[User] No, I can't! He's in here!

[Assistant] Okay, ma'am. The police are on their way. Stay in a safe place and keep talking to me.

[User] Okay. He's yelling at me. He has a knife!

[Assistant] Stay calm, and keep yourself safe. The police will be there shortly.


[Assistant] 9-1-1, what's your emergency?

[User] Uh, burglars are breaking into a house next door.

[Assistant] What's the address there, sir?

[User] 7418. Not my address, but next door, okay?

[Assistant] Yes, sir. Do you want me to stop them?

[User] I've got a shotgun. Do you want me to stop them?

[Assistant] No, don't do that. There isn't any property worth shooting somebody over, okay?

[User] Well, they're breaking in right now.

[Assistant] They're inside the house?

[User] Yes, I'm watching them.

[Assistant] What color is the house they're breaking into?

[User] It's kind of a red brick right next to a two-story brick home, my home.

[Assistant] All right. What do the guys look like? Are they white, black, Hispanic?

[User] They're black, two of them.

[Assistant] Two black males? What are they wearing?

[User] One's got a green shirt, white tennis shoes, and blue jeans, and both of them are inside the house right now.

[Assistant] What is the other one wearing, sir?

[User] I didn't get a look at the other one. But hurry up, man. Catch these guys, will you? Because I'm not going to let them go.

[Assistant] Stay on the phone with me until we get someone over there, okay? Don't hang up.

[User] I'm not hanging up, but I'm telling you right now, I don't like this. This is ridiculous.

[Assistant] I understand, but we don't want you getting hurt. Do you see which window they went through?

[User] The side, on the side where the gate is. You know, where the fence is, because nobody can see them.

[Assistant] So that would be the right-hand side, looking from the front?

[User] Yes.

[Assistant] Man, this is scary. I can't believe this is happening in this neighborhood. Can you see anything at all?

[User] No, I just see where they went in the house. I can't see inside the house.

[Assistant] I understand that, but you can see where they entered?

[User] Yes.

[Assistant] So they might slip out the same way. Can you see the front of the house?

[User] I can't see the front. I'll bring my shotgun with me, I swear to God.

[Assistant] Don't go out there. Stay inside the house.

[User] If I go out there, what am I going to have?

[Assistant] No, I don't want you to go out there. I just asked if you could see anything out front, like a vehicle they arrived in?

[User] No.

[Assistant] Alright. Let me know if you see anything at all. Stay inside and don't go out there. Are you still there, Mr. Horn?

[User] I'm here. I can't see the front of the house. I can't tell if they're getting away or not.

[Assistant] That's alright. We have officers on the way. Do you know your neighbors well?

[User] No, not really. I know the neighbors on the other side well. If it was their house, I'd have done something already.

[Assistant] Mr. Horn, listen to me carefully. We have officers on the way. Do not go outside the house and do not have that gun in your hand when officers are there.

[User] I have a right to protect myself, and the laws have changed. I have a right to protect my property.

[Assistant] I understand, but it’s not worth risking your life over this.

[User] He's coming out the window right now. I've got to stop them.

[Assistant] Don't go out the door. Mr. Horn, do not go outside.

[User] They just stole something. I'm going out the door.

[Assistant] Don't go out the door. Do not go outside.

[User] This isn't right. They're getting away.

[Assistant] Property is not worth killing someone over. Do not go outside. Don't be shooting anybody.

[User] They got a bag, they're walking out the driveway.

[Assistant] How big is the bag? Which way are they going?

[User] I'm going outside to find out.

[Assistant] Don't go outside, Mr. Horn.

[User] Here it goes. I'm going.

[Assistant] 911, we need officers over here quickly. Did you shoot someone, Mr. Horn?

[User] Yes, I did.

[Assistant] Where are you right now?

[User] I'm inside the house at 7418.

[Assistant] Officers are arriving. Put the gun down before you shoot an officer. There are officers outside without uniforms. Do you understand?

[User] I'm in the front yard waving my hand.

[Assistant] Do you have a gun with you?

[User] No.

[Assistant] Do you see a uniformed officer?

[User] Yes.

[Assistant] Lay down on the ground and do what the officers tell you.

[User] Alright.

[Assistant] Where's the gun?

[User] In the house.

[Assistant] Where in the house?

[User] In a chair.

[Assistant] Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] I don't know. I'm going to be...

[Assistant] Can you please tell me your location and what is happening right now?

[User] B...B...Bhopi. B...B...B... But if you will leave your name and number, I will be glad to get back with you. Thank you.

[Assistant] Is there someone at your location who can come to the phone?

[User] Yes, this is Campbell County 911. We've got a 911 call from this resident. The Alta Vista Police Department is outside and needs someone to come to the door.

[Assistant] Okay, I need you to stay calm and follow their instructions. Can you go to the door now?

[User] I'm... I'm...I don't know.

[Assistant] It's important for your safety that you listen to the police. They are there to help you. Are you armed with a handgun?

[User] High METI... selbst... Beatt... Bhaddern... act... arma... on... windows... to... she... and... the... the...

[Assistant] Can you put the handgun away safely? The officers are there to check on you. Please let me know if you have put the gun away.

[User] It's on right now but if you will leave your name and number, I will be glad to get back with you. Thank you.

[Assistant] For your safety and the safety of the officers, it's important to put the gun away. Can you do that now?

[User] Yes, this is Campbell County 911, we have officers outside of your residence.

[Assistant] Please follow the officers' instructions and go to the door unarmed. They are trying to check on you.


[Assistant] 9-1-1, what's your emergency?

[User] Hello, we just got a call that somebody had shot somebody in a house on Moses.

[Assistant] Somebody what?

[User] Somebody shot three people in the house on Moses, and we just came over here knocking because we know them.

[Assistant] They're dead in the house?

[User] Yes, they're all dead.

[Assistant] Okay, what's your name, ma'am?

[User] My name's Amanda Hill. We're sitting in front of the house right now. We're on Moses.

[Assistant] What's the address?

[User] I don't see an address on the house, but we're right next to 812... 814.

[Assistant] 814 East Moses?

[User] Yes, East Moses. And there's three people dead in the house.

[Assistant] You said you got a call about the shooting?

[User] Yes, we got a call saying that three people were shot and that the house got caught on fire. We came down here because we know the people.

[User] Then he called back and said he was the one that shot them. We came over to check on them. Nobody answered, so my boyfriend went in, and they're all shot. They're all dead.

[User] I know one of them's Liz, another one's Albert. I know some of the names.

[Assistant] And you're at 814 East Moses?

[User] Yes.

[Assistant] Okay, meet the officer in the street, ma'am.

[User] Okay, we'll go back out to the street.

[Assistant] Do you know who the person is that shot them?

[User] Who am I speaking with?

[Assistant] This is Robert with Cushing Police.

[User] We got a call from a family member. They said that Chad Barlow was freaking out and said that he had shot everybody in the house and set it on fire. One of our friends lives there.

[User] So we were worried about our friends and came over here. We saw the house, and all the lights were on. Chad's on meth and freaking out, so we came to check.

[Assistant] Alright, hang on a second. Just stay in the street when the officer gets there.

[User] We are in the street right now. My girlfriend's standing in the street.

[User] I knocked on the door, the door was cracked open, so I pushed it open with my sleeve. Everybody's dead. Albert's shot, Liz is shot in the head.

[User] Right now, there's a car driving by with no lights on. It's driving really slow and has come to a stop.

[User] Get behind the truck, babe.

[User] Are you there?

[Assistant] Yes, I'm here.

[User] Okay, they're cops. Never mind. I'm sorry.

[Assistant] Alright, officers are there now.

[User] Should I hang up now?

[Assistant] Yes, sir, that will be fine.


[Assistant] 9-1-1, what's your emergency?

[User] No, no, no, no, no, no, no, no, keep going to, no.

[Assistant] Hello?

[User] What's your address?

[Assistant] I can barely hear you. Could you repeat your location?

[User] I’m at the Burger King on Quentin Beach Boulevard.

[Assistant] Okay, what's the problem?

[User] Hello?

[Assistant] Go ahead, sir.

[User] Hello. I’m at Burger King on Quentin Beach Boulevard.

[Assistant] Okay, what’s going on?

[User] I don't have the exact address, but I’m at the drive-thru. I placed an order, and when I got to the window, I told the lady I wanted lemonade. She said they don't have lemonade. I asked why she didn't tell me that before.

[Assistant] Are you in the drive-thru or inside the store?

[User] I’m in the drive-thru.

[Assistant] Are you blocking other customers?

[User] No, I’m in one of the spots. She’s making me wait for 15 minutes because she says I talk too much. The food is ready, but she's refusing to give it to me.

[Assistant] What's your name?

[User] Jean Portion.

[Assistant] Jean, if the food is not done, it’s not done. If they are asking you to move, you need to move. You don't call 911 because you're unhappy with your order.

[User] The food is ready, but she says she’s making me wait because I was a bad customer.

[Assistant] Have you given them any money?

[User] No.

[Assistant] Have they given you any food?

[User] No.

[Assistant] Then you can drive away, sir. You don’t need to call 911 for this.

[User] I moved the car but I’m still hungry. Why are they refusing to give me the food?

[Assistant] Sir, you can’t block their drive-thru. Just wait in the parking lot or leave. This is not a police matter.

[User] Okay, I’m moving the car.

[Assistant] Are you still in the parking lot?

[User] Yes, but I don't like the way she’s treating customers. I’m here to buy food and she’s being rude.

[Assistant] I understand, but this is not a reason to call 911. If you have a customer service issue, you need to speak to the management, not the police. 911 is for emergencies only.

[User] Okay, I understand.

[Assistant] Do you need anything else?

[User] No, I just wanted to let you know. I’m leaving now.

[Assistant] Alright, thank you. Please don’t call 911 for non-emergencies in the future.


[Assistant] 9-1-1, what's your emergency?

[User] Somebody just stabbed my baby. Please get here.

[Assistant] They just did what?

[User] Stabbed my baby.

[Assistant] Do you know who it was, ma'am?

[User] Yes, it's my ex, my boyfriend.

[Assistant] What's your address?

[User] 1415 Cane.

[Assistant] Does he need an ambulance, ma'am?

[User] No, I mean, no, he doesn't need an ambulance.

[Assistant] What's your name?

[User] Shavon Thomas.

[Assistant] Shavon, what's your phone number?

[User] You know what? I'm lying. I did it.

[Assistant] Does he need an ambulance, ma'am?

[User] No, he doesn't need one.

[Assistant] You said your baby was stabbed. Is it your son?

[User] Yes.

[Assistant] How old is he?

[User] He's two.

[Assistant] He is the one that was stabbed?

[User] Yes.

[Assistant] He was stabbed with what?

[User] A knife.

[Assistant] Is he bleeding? Where is he bleeding from?

[User] Not much.

[Assistant] Where is he bleeding from?

[User] Not much. He's not bleeding that much.

[Assistant] Where's your boyfriend at?

[User] I think he's coming through the back door.

[Assistant] So your boyfriend stabbed him?

[User] Yes.

[Assistant] Who else is in the house?

[User] Nobody.

[Assistant] And your boyfriend is outside?

[User] Yes.

[Assistant] You guys were fighting?

[User] Yes.

[Assistant] Alright, we're going to send officers out there, okay?

[User] Yes.

[Assistant] You're at 1415 Cane Avenue, right?

[User] Yes.

[Assistant] Alright, we'll send somebody up there. Stay on the phone, okay?

[User] You know what? I did it. I did it, okay? I did it.

[Assistant] Stay on the phone, okay?

[User] No, I have to find some money. I don't care.

[Assistant] Hello, ma'am?

[User] Nope.

[Assistant] Hello?

[User] I knew it.

[Assistant] What's the problem?

[User] I knew it.

[Assistant] You knew what?

[User] I knew it.

[Assistant] Do you need the police?

[User] No.

[Assistant] How old are you, Shavon?

[User] 33.

[Assistant] Where do you live?

[User] 1058.

[Assistant] Who lives at 1415 Cane?

[User] Nobody.

[Assistant] My boyfriend is right here.

[User] Can I speak to him?

[Assistant] Do you take medication?

[User] I used to. Prozac.

[Assistant] Do you still take it?

[User] No, I didn't take it today.

[Assistant] Where are you?

[User] I did take it today.

[Assistant] Shavon?

[User] I ain't hanging up.

[Assistant] Who do you live with?

[User] Keep thinking that.

[Assistant] Are you home by yourself?

[User] Yep.

[Assistant] Does anyone live with you?

[User] Keep thinking that.


[Assistant] 9-1-1, what's your emergency?

[User] Hi, um, I think I may have found possibly a body in a trash bag.

[Assistant] Okay, where are you?

[User] And then there's a girl missing from Ohio.

[Assistant] Yeah, where are you? And what makes you think it's possibly her?

[User] Um, well, I can smell something. I was doing some paperwork, turned around, and smelled it.

[User] I could see, like, you can tell there was a smell coming from the bag.

[User] The bag looked unusual, so I decided to take a closer look.

[User] There's a trash bag back there, and the only reason I checked is because it seemed out of place.

[User] So I decided to poke it a bit to see what was inside.

[User] I couldn't tell what it was at first, but then I saw a Hooters shirt. I could read 'Hooters' across the shirt.

[Assistant] Okay. And is there definitely more than just clothing in there?

[User] Oh, yeah. At first it seemed like there might be something else, like a turtle or something.

[User] But when I saw the shirt material, I knew I should call.

[Assistant] Okay, and the smell is really bad, right?

[User] Yeah, yeah.

[Assistant] And your name is?

[User] It's [Name].

[Assistant] Alright. We'll get a deputy right out to you, okay?

[User] Okay. Thank you.

[Assistant] Bye-bye.


[Assistant] 9-1-1, what's your emergency?

[User] We have reports of a fight and potential gunshots at 7512 South Howell Avenue.

[Assistant] Did you witness any of this? Can you provide more details?

[User] A bald male with glasses may have shot someone. I didn't see the shooter, but people are saying there's a man with a gun.

[Assistant] Can you confirm the location? 7512 South Howell Avenue?

[User] Yes, at the Sikh temple there. We need an ambulance. I do not see a shooter anywhere.

[Assistant] We are dispatching fire and medical units to your location. Stay safe and do not approach the scene. Do you see any victims?

[User] Yes, there's a victim down in the front yard, there's still noise and shots being heard.

[Assistant] Understood. Can you describe the shooter?

[User] All I know is he might be a bald male with glasses, and he could have gone inside the building.

[Assistant] Got it. Please stay at a safe distance and keep yourself protected. More responders are on the way.

[User] Alright, thank you. I'll wait here.


[Assistant] 9-1-1, what's your emergency?

[User] Hey, this is HPD.

[Assistant] Hello, HPD. How can I help you?

[User] We got a pursuit going on. It's heading towards us.

[Assistant] Uh-oh, okay. What vehicle are you pursuing?

[User] It's a white Bonneville, occupied by two white females.

[Assistant] Where are they now?

[User] They went through the gate close to Martin Road.

[Assistant] Okay, a white Bonneville went through the Martin Road gate, occupied by two white females. Do you have a license plate?

[User] Yes, I do. It is 47Y4444.

[Assistant] Got it. Are you still pursuing them?

[User] Yes, one of our unmarked units, our narcotics guys, is following them.

[Assistant] Alright, I'll notify the units. Anything else you need?

[User] No, just wanted to keep you informed.

[Assistant] Understood. Be safe out there. Bye.


[Assistant] 9-1-1, what's your emergency?

[User] There's a fire in the center of Lake Megantic.

[Assistant] Okay, sir. At Lake Megantic, what is the address?

[User] It's on Laval Road.

[Assistant] What is burning?

[User] It's a huge fire. Several buildings are burning.

[Assistant] Are these residential buildings or something else?

[User] It's the center of the complex.

[Assistant] Okay, sir. Emergency services are on their way.

[User] Thank you.

[Assistant] 9-1-1, what's your emergency?

[User] I just saw a train that exploded on Rue Millette.

[Assistant] A train exploded on Rue Millette?

[User] Yes.

[Assistant] Emergency services are already aware and on their way.

[User] Thank you.

[Assistant] 9-1-1, what's your emergency?

[User] There are explosions on Rue Millette near Lake Megantic.

[Assistant] Yes, you're at least the 30th person that has called. Emergency services are responding.

[User] Thank you.

[Assistant] 9-1-1, what's your emergency?

[User] I made a call about a fire earlier, and it's on Rue Millette.

[Assistant] Yes, we are aware. Emergency services are already there.

[User] Thank you.

[Assistant] 9-1-1, what's your emergency?

[User] There's a fire on Rue Laval near the school.

[Assistant] On Rue de Lour near the school secretary? Is this close to Rue Laval?

[User] Yes, it's just down the road from there.

[Assistant] Okay, emergency services are on their way.

[User] Thank you, I'm right in front of it.

[Assistant] 9-1-1, what's your emergency?

[User] There's an enormous fire at Lake Megantic.

[Assistant] Stay away from the fire. Emergency services are coming.

[User] Thank you.

[Assistant] 9-1-1, what's your emergency?

[User] There's a house on fire near Lake Megantic, on Champlain Road.

[Assistant] What's the house number?

[User] 4784 Champlain.

[Assistant] Emergency services are on their way.

[User] Thank you.

[Assistant] 9-1-1, what's your emergency?

[User] We've been evacuated due to a train explosion. We're in the center of the city.

[Assistant] Are you safe? Are you able to leave the city?

[User] Yes, we are evacuating now.

[Assistant] Stay safe and follow the instructions of emergency personnel.

[User] Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] We're in a plane that's landing in the Hudson River.

[Assistant] How many people are on board?

[User] Two aboard.

[Assistant] Do you have life preservers?

[User] We have life preservers.

[Assistant] Are you in the water now?

[User] We're in the water, the plane is filling up.

[Assistant] Are you still in the plane?

[User] Yes, we're still in the plane.

[Assistant] Can you get out of the plane? Can you open the door?

[User] We're going to the rear of the plane, but it's filling up fast.

[Assistant] Where in the Hudson are you?

[User] We're in the Hudson River, near the Alpine Tower.

[Assistant] Are you in the middle of the Hudson?

[User] Yes, in the middle of the Hudson.

[Assistant] Are you still in the plane?

[User] Yes, the plane is taking on water.

[Assistant] Is it possible for you to get out?

[User] We can get out if we have to.

[Assistant] I need you to get out of the plane if it's going down. Get out now.

[User] Alright, we're going down. We're getting out.

[Assistant] I need you to get out of the plane and let me know when you're out.

[User] Alright, I'm out of the plane.

[Assistant] Where is the plane? Are you both out?

[User] Yes, we're both out. The water is freezing.

[Assistant] I understand, but you need to get away from the plane so you're not trapped.

[User] We're out of the plane.

[Assistant] Are you going to make it to shore?

[User] I don't think we can make it to shore.

[Assistant] We have officers and boats en route to your location.

[User] Okay, I think I'm losing you.

[Assistant] Can you stay on the phone with me?

[User] Yes, we're out, and we have life preservers.

[Assistant] Hold on, help is on the way.


[Assistant] 9-1-1, what's your emergency?

[User] Hi, I need someone at 15012 Spring Street. Union Grove. I need an ambulance.

[Assistant] Okay, ma'am. What do you need the ambulance for?

[User] I have a boy that was underwater and he's not breathing.

[Assistant] How old is the boy?

[User] Uh, four.

[Assistant] How long was he in the water?

[User] We don't know, like a couple of minutes.

[Assistant] Was he in a pool or...?

[User] Yeah, swimming pool.

[Assistant] Okay, do you want to do CPR?

[User] I'm sorry, I can't hear you.

[Assistant] Do you want to do CPR, ma'am?

[User] Um, they're trying right now. Can you talk someone through it?

[Assistant] Yep, if you want to put someone on the phone with me.

[User] Okay, Scott, she's going to talk us through CPR.

[User] Hello?

[Assistant] Hi, is he responding at all?

[User] No, there's no pulse.

[User] I'm pushing. I'm doing chest compressions.

[Assistant] Okay, you need to make sure his mouth and airway are not blocked.

[User] Okay.

[Assistant] I need you to put one hand on his forehead and the fingers of your other hand under the bony part of his chin and gently tilt the head back. Just a little.

[User] Okay.

[Assistant] Do you see him breathing at all?

[User] No, he's still not breathing.

[Assistant] Okay, I need you to give two breaths, one second each. Make sure the chest rises.

[User] Okay. Come on, come on.

[User] His sister is crying in the background.

[Assistant] I understand, but I need you to stay focused. Is he breathing now?

[User] No, there's still no pulse.

[Assistant] Okay, keep doing chest compressions. Push hard and fast, about 2 inches deep and 100-120 compressions per minute.

[User] Okay, I'm doing it.

[User] Wait, I think he's moving.

[Assistant] Do you feel him breathing? Is there a pulse?

[User] Yes, I think I feel a pulse. He's breathing!

[Assistant] Great, roll him onto his side and keep his airway open. Continue to monitor him closely.

[User] Okay, we're doing that. Is the ambulance coming?

[Assistant] Yes, they are on their way. How is his skin color?

[User] Kind of hard to see, but he looks okay. He's breathing.

[Assistant] Is the deputy there yet?

[User] Yes, he's here.

[Assistant] Okay, I'm going to keep you on the line until the ambulance arrives.

[User] That's fine. Thank you.

[Assistant] You're doing great. They should be there any second.

[User] I hear the sirens. They're coming.

[Assistant] Good. Just stay calm, help is almost there.

[User] Thank you so much for your help.

[Assistant] You're welcome. You're doing a great job.

[User] They are here now.

[Assistant] Okay, I'm going to let you go now. Thank you for your help. Goodbye.

[User] Goodbye.


[Assistant] 9-1-1, what's your emergency?

[User] Hello, yeah.

[Assistant] Hello, how can I help you?

[User] He's going down Central Parkway with my baby.

[Assistant] Okay, where are you at?

[User] I'm getting on Central Parkway now.

[Assistant] Okay, who's going down Central Parkway with your baby?

[User] My husband, he's got a mental problem. He doesn't live with me anymore. He's on drugs.

[Assistant] Okay, where did you last see him?

[User] I saw him when I got home. He snatched my baby.

[Assistant] This is what you're going to have to do: you're going to have to pull over if you want police assistance.

[User] I can't hear you.

[Assistant] You're going to have to pull over if you want to speak with police.

[User] They're not going to go on a high-speed chase. He does not have the right to have my child. He's on drugs.

[Assistant] But he's your husband. You need to explain why he's not capable. Do you have custody of your children?

[User] Yes, I have legal custody. He has mental problems.

[Assistant] Ma'am, you need to pull over for the police to assist you.

[User] I'm pulling over now.

[Assistant] What's your name?

[User] My name is Lynette. I already told them he has mental problems.

[Assistant] Have you already called the police before this?

[User] I called 9-1-1.

[Assistant] Officers are on scene on McMickin waiting for you.

[User] I'm on Central Parkway with the baby.

[Assistant] If you're moving, we can't send police out. We need you to stay in one location.

[User] But I don't even know where he is.

[Assistant] If charges need to be pressed, they will find him. We need evidence to proceed.

[User] He has my baby.

[Assistant] We already have an officer at your house. Can you roll up your window or pull over?

[User] Okay, what are you saying?

[Assistant] We already have an officer on McMickin waiting for you.

[Assistant] We can't keep sending officers all over the place if you keep moving. We need you to be stationary.

[User] Okay, I'm going back to McMickin.

[Assistant] That's all we need. If charges need to be pressed, they'll find him and put a warrant out.

[User] But that's my baby, and he's on drugs.

[Assistant] I understand that you're upset, but we cannot go on a high-speed chase. We need you to stop for the police.

[User] Okay, I'm going back now.

[Assistant] Do you need any other assistance?

[User] No, I'm going back now. Thank you.

[Assistant] You're welcome.


[Assistant] 9-1-1, what's your emergency?

[User] Do you need police or paramedic?

[Assistant] Yes.

[User] No, I want to report a drug overdose.

[Assistant] Who had a drug overdose?

[User] Pardon?

[Assistant] Who had a drug overdose?

[User] Oh, this girl I'm...

[Assistant] Okay, is she there with you?

[User] Yeah, she's in my son's room.

[Assistant] Okay, where are you?

[User] Okay, we're at Ardell Drive. Palm Beach Gardens, Florida, 33410.

[Assistant] Give me one moment, okay?

[User] Yes.

[Assistant] What did she overdose with?

[User] I don't know.

[Assistant] Can you confirm the address of your emergency?

[User] That's going to be Ardell Drive.

[Assistant] And what's wrong?

[User] It's going to be a drug overdose.

[Assistant] What's her name?

[User] Pardon?

[Assistant] What's the female's name?

[User] Anastasia.

[Assistant] How old is she?

[User] I think she's 18, 19, something like that.

[Assistant] Is she awake?

[User] Oh, no, I think she's dead.

[Assistant] Is she cold to the touch?

[User] Yeah, yeah, I think so. I'm pretty distraught over this whole thing.

[Assistant] I understand. When was the last time she was seen?

[User] Well, it's like she was here yesterday, and, you know, her car was parked here, and she was supposedly sleeping in my son's room. And I guess he got panicky because she passed away. And so she just passed away yesterday. And I found out just about an hour ago, and I've been in a panic ever since.

[Assistant] This is your daughter?

[User] No, this is not mine. That's somebody else. That's my son. He got scared.

[Assistant] So it's an acquaintance of your son?

[User] Yeah.

[Assistant] I understand. It's just terrible. I don't know what to say. I'm just my wife, and I just don't know what to do.

[User] I understand. All right.

[Assistant] We'll have a unit on the way. You're pretty sure she's gone.

[User] Oh, yeah. She's...

[Assistant] I understand. I'm sorry you're in this predicament. I just don't, you know, it's like my whole life is over now. I don't know.

[User] But you know what to say. You know, I don't know what to do.

[Assistant] We're going to send the people over there to help you. We'll be right there.

[User] Okay. Just make sure to do it. You know what's that now.

[Assistant] Is this Waterway Manor?

[User] Yes, it is. That's right. It's off of Palmwood.

[Assistant] All right. And is this a house or an apartment?

[User] No, it's a house.

[Assistant] All right. The police are on the way.

[User] Okay. Thank you. Bye-bye.


[Assistant] 9-1-1, what's your emergency?

[User] Hey, um, they just broke into my house. They had guns. They told us to just stay on the floor.

[Assistant] How many people are in the house with you?

[User] I was with my uncle and my little brother and sister.

[Assistant] How old are you?

[User] Uh, I'm eleven.

[Assistant] Are you home alone?

[User] No, I'm with my uncle.

[Assistant] How many intruders did you see?

[User] I saw two of them, but my uncle thinks there were four.

[Assistant] Were they male or female?

[User] They were all male.

[Assistant] Were they white, black, or Hispanic?

[User] Black.

[Assistant] Did they leave on foot or in a vehicle?

[User] I don't know. They just told me to stay on the floor.

[Assistant] Okay. Hold on just a second, okay?

[User] Mm-hmm.

[Assistant] Is anyone hurt?

[User] No.

[Assistant] Where's your uncle?

[User] He's right next to me.

[Assistant] Did your uncle see if they left on foot or in a vehicle?

[User] He doesn't know.

[Assistant] Does your uncle know these people?

[User] No, he just came from Pennsylvania.

[Assistant] Can you describe what they were wearing?

[User] They had bandanas on their faces. One had a black one, they had hats on, one had a green shirt under a black hoodie with red and white letters.

[Assistant] Were they wearing all black clothing?

[User] One of them had jeans. The other one had a black hoodie.

[Assistant] The other person, what did they wear?

[User] He had a black hoodie too.

[Assistant] Okay. Please stay on the phone with me.

[User] Okay.

[Assistant] Were they skinny or larger?

[User] They were skinny.

[Assistant] Were they tall or short?

[User] They were tall.

[Assistant] Okay, stay on the line with me until my deputies come to your door, okay?

[User] Okay.

[Assistant] Do you have a white or silver car in your driveway?

[User] Yeah, it's white. It's my dad's car.

[Assistant] Okay. Do you know if the intruders left through the front door?

[User] I think so. I heard glass break too, like a window.

[Assistant] Alright, stay away from the front door.

[User] Okay.

[Assistant] Does your uncle speak English?

[User] He speaks Spanish.

[Assistant] Okay, and he doesn't know the intruders?

[User] No, he just came from Pennsylvania.

[Assistant] You're doing a good job. Hold on just a minute for me, okay?

[User] Okay.

[Assistant] Do you have a back door?

[User] Yes.

[Assistant] I need you and everyone to exit through the back door. My deputies are all around the house.

[User] Okay.

[Assistant] Is anyone else at home besides you and your uncle?

[User] My little brother and sister are here too.

[Assistant] I need all of you to go out the back door now.

[User] Okay.

[Assistant] Let me know when you are outside.

[User] My little sister is putting on her shoes.

[Assistant] Okay, just let me know when you are outside.

[User] Okay.

[Assistant] Alright, you’re doing a great job. Stay on the phone until the deputies reach you.


[Assistant] 9-1-1, what's your emergency?

[User] Emergency dispatcher.

[Assistant] What's the matter?

[User] What's the matter?

[Assistant] Do you need an ambulance?

[Assistant] Are you breathing okay?

[Assistant] Is there anybody else there with you?

[Assistant] If there's somebody else there with you, can you put them on the phone?

[User] Mm-hmm.

[Assistant] Is this Wheeler?

[User] Mm-hmm.

[Assistant] And you need an ambulance?

[User] Mm-hmm.

[Assistant] Okay. If the phone sounds like I hang up, I'm not. I'm going to be dispatching an ambulance, okay?

[User] Mm-hmm.

[Assistant] Okay, just stay on the phone with me.

[User] Oh!

[User] Wait a favor.

[Assistant] Who is that? Is that the ambulance? Can you hear them?

[User] Mm-hmm.

[Assistant] Can you get to the door and let them in?

[Assistant] Go to the door and let whoever that is talking, okay?

[User] You can't get to the door.

[Assistant] Okay, I'm sending an ambulance. Don't hang up. You're going to hear some clicking. Don't hang up.

[User] You're calling an ambulance.

[User] Mm-hmm.

[User] Mm.

[User] Mm.

[User] I warned you, Mr. Reuter.

[User] I'm going to shake.

[User] I'm afraid.

[User] Wake up.

[User] I love you.

[User] I love you.

[User] Are you afraid like I was afraid?

[User] You're insane.

[User] That's reality.

[User] What time is it?

[User] The end of the world is coming here, later.

[User] You're going to hell.

[User] That's what I sound good on time.

[Assistant] Okay, I'm back.

[User] Mm-hmm.

[Assistant] Okay, who is that?

[User] Mm-hmm.

[Assistant] Can I talk to that person?

[User] Mm-hmm.

[User] Mm-hmm.

[User] Mm-hmm.

[Assistant] Who is that in the background? Is that a relative?

[User] Mm-hmm.

[Assistant] Okay, why won't she come on the phone?

[User] Mm-hmm.

[User] Mm-hmm.

[User] Mm-hmm.

[User] Cool! Just me?

[User] Can you see why with me?

[User] Wait a minute of this isn't really good.

[User] Mm-hmm.

[User] Mm-hmm.

[User] Mm-hmm.

[User] Come and be like that's something like that.

[User] That's for the wind point court.

[User] That's for those condos.

[User] I'm getting stuck in this.

[User] There's patience and actually right there.

[User] 2830s and wind point.

[Assistant] Okay. Is that person, has that person been drinking?

[User] Mm-mm.

[User] Mm-mm-mm-hmm

[User] Mm.

[User] You know, why was

[User] I'm gonna get out of this thing.

[User] Mm.

[Assistant] What's going out? What is she doing to you?

[User] Mm.

[User] Wait, B, wait, B, because this could be home at the world.

[User] Oh, geez, but I do you could come here.

[User] What's off you in here?

[User] See anything in here.

[Assistant] What's going on? What?

[User] What's going on? I've got to see what we're really.

[User] Yes, me.

[User] Oh, no. I don't see.

[User] Oh, come.

[User] I want to hurt two.

[User] I won't hear too because you really

[User] This is hard for me to take her school because I'm

[Assistant] There'll be someone there soon, there's an ambulance on the way, okay?

[Assistant] Just like you, hang on.

[User] Mm-hmm.

[Assistant] Are you still there?

[Assistant] Are you still there?

[Assistant] Are you still there?

[Assistant] Hello?


[Assistant] 9-1-1, what's your emergency?

[User] Hi, we're on the Great Salt Lake, and our boat has tipped over.

[Assistant] Okay, where exactly are you?

[User] We're near the Saltair Marina, a little northwest of it.

[Assistant] How many people are with you?

[User] Just two of us.

[Assistant] What are your names?

[User] I'm Jason, and my friend is Aaron.

[Assistant] Jason, can you see the marina from where you are?

[User] Yeah, I can see the marina.

[Assistant] What's your cell phone number?

[User] 864-2988.

[Assistant] Do you have life preservers on?

[User] No, we do not.

[Assistant] Are you still in the water or on top of the boat?

[User] I'm sitting on top of the flipped-over boat. My friend is barely hanging on.

[Assistant] Okay, we're getting someone out to you. Stay on the phone with me.

[User] Please hurry. It's freezing, and the waves are crashing over us.

[Assistant] Do you know if you're floating towards or away from the marina?

[User] We're floating back out, kind of west but still north of the marina.

[Assistant] Okay, hang on. We're getting more help.

[User] We're behind the Saltair building, where they hold concerts, about a mile north of it.

[Assistant] Got it. We're sending a rescue team now. Stay on the line.

[User] Okay, just hurry.

[Assistant] Can you hear me?

[User] It's hard to hear. The wind is howling.

[Assistant] We're almost there. Hang tight and try to stay calm. Help is on the way.

[User] We're trying. It's really cold and the waves are big.

[Assistant] I know. Just hang on. You might not see help until they're right on top of you.

[User] Okay, we'll try to hold on.

[Assistant] Help is coming from multiple directions, so stay with me.

[User] Alright, please hurry.


[Assistant] 9-1-1, what's your emergency?

[User] I want emergency what he were fighting.

[Assistant] Hello?

[User] Hello. I can't take it out.

[Assistant] Can you hear me? What is your emergency?

[User] Go? Go, go, go. Go! I can't move! Oh my God! You can just open the door! Open it!

[Assistant] Calm down. What's happening? Are you trapped in the car?

[User] Yes, we're trapped! It's turning! Get out, get out, get out, get out.

[Assistant] Where are you? What is your location?

[User] I don't know. Smoking or something, I don't know.

[Assistant] Okay, let me put you through to emergency services.

[User] Hi, did you get a report that there's a limo on fire on the 92 bridge?

[Assistant] Hold on just a moment. Which direction on 92?

[User] It's 92 going west.

[Assistant] Where exactly on 92?

[User] It's before Foster City Boulevard exit, right on the bridge.

[Assistant] Are you reporting that it's on fire?

[User] Yeah, it's on fire.

[Assistant] Do you see smoke, flames, or both?

[User] Yeah, flames, smoke, everything.

[Assistant] Are the flames coming from inside the vehicle?

[User] Yes, from inside.

[Assistant] CHP, let me put you through to the fire department. Please hold on for one moment, okay?

[User] Okay.

[Assistant] Fire Department, can you assist with a car fire on westbound 92 at the high rise? We have reports of flames coming from inside the vehicle.

[User] Yes, I saw two people running around the area.

[Assistant] Okay, thank you. We have help on the way.

[User] Thank you so much.

[Assistant] Okay, stay safe. Bye.

[User] 911 emergency. What are you reporting?

[Assistant] There's a fire on the San Mateo Bridge, and it's a limousine.

[User] Which direction are you traveling, westbound or eastbound?

[Assistant] I'm going towards Hayward, but the limousine is on the other side going towards San Mateo.

[User] Is it right when you start coming down off of the?

[Assistant] Yes.

[User] What lane number do you think it's stopped in?

[Assistant] It's in the number one lane.

[User] Okay, we are dispatching Highway Patrol. Thank you so much.

[Assistant] Thank you, have a good drive. Goodbye.

[User] It's a limousine.

[Assistant] And it's on the right-hand shoulder?

[User] Correct. Westbound on the high rise.

[Assistant] What color is the limo?

[User] It looks like white with a black top.

[Assistant] Is there anyone in the vehicle?

[User] I saw two people running around the area.

[Assistant] We are getting calls and we have help en route, okay?

[User] Thank you so much.

[Assistant] Have a safe day. Bye.

[User] The car is on fire on the westbound, west of the high-rise.

[Assistant] Let me check. A limo blocking the three, but nobody said it's on fire. Did you see flames or smoke?

[User] Yeah, I saw flames and people standing out of the car.

[Assistant] Okay, thank you so much for calling. Have a good night.

[User] You too.

[Assistant] So it's a limo on fire?

[User] Yes.

[Assistant] Is it westbound, where on the bridge?

[User] Near the peak of the high-rise.

[Assistant] And is it on the right-hand shoulder?

[User] Yes.

[Assistant] Where are the flames coming from?

[User] From the back.

[Assistant] What's your name, sir?

[User] I'm sorry?

[Assistant] We will get help started. Thank you.

[User] Thank you.

[Assistant] Go ahead, there's a report of a car fire.

[User] Calm down, calm down. Yes, there's a car fire, westbound 92, right on the decline.

[Assistant] I'm calling the fire department now.

[User] This is 143. There's a car fire, westbound 92, right on the decline. It's a limo that's fully engulfed.

[Assistant] I am transferring you to the fire department now, hold on.

[User] Emergency dispatcher, do you have the location of your emergency?

[Assistant] Hi, CHP transfer with a caller for a car fire, westbound 92 at the high rise.

[User] Do you have a log on this?

[Assistant] Yes, the log number is 3376.

[User] Do we know if it's east or west of the high rise?

[Assistant] It's westbound 92, just west of the high rise. It's a limo blocking on fire.

[User] Very good. Thank you.

[Assistant] Thank you.

[User] 911 emergency, what are you reporting?

[Assistant] There's a car fire and a limousine on the San Mateo Bridge. Are you traveling westbound or eastbound?

[User] I'm going towards Hayward, but the limo is on the other side.

[Assistant] Is it right when you start coming down off the high rise?

[User] Yes.

[Assistant] And is it stopped in the number one lane?

[User] Yes.

[Assistant] We're dispatching Highway Patrol. Thank you. Have a safe night.

[User] It's a limousine?

[Assistant] And it's on the right-hand shoulder?

[User] Yes, westbound on the high rise.

[Assistant] What color is the limo?

[User] White with a black top.

[Assistant] Is anyone in the vehicle?

[User] I saw two people running around.

[Assistant] We have help on the way.

[User] Thank you so much.

[Assistant] Have a safe day. Goodbye.

[User] There are five more people trapped inside.

[Assistant] Courtney, can you update fire? Just stand over here, we're coming right now.

[User] Okay, okay.

[Assistant] We've got help on the way. Stay back and stay safe.

[User] Is there anything else I need to do?

[Assistant] Just stay back and keep others out of the lanes. Help is on the way.

[User] Okay, I see the fire department arriving.

[Assistant] Alright, we've updated them as much as possible. Thank you for your help.

[User] Hi, there's a limousine on fire on the eastbound San Mateo Bridge.

[Assistant] We have it at the westbound location. Thank you.

[User] San Mateo Bridge, heading towards Foster City.

[Assistant] Are you in the vehicle?

[User] No, we're outside.

[Assistant] Can they get out?

[User] Hello?

[Assistant] Which direction are you going on the bridge, east or west?

[User] Towards Foster City.

[Assistant] So are you on the west side?

[User] I don't know.

[Assistant] Okay, hold on. What is your name?

[User] I'm not sure.

[Assistant] I'm transferring you to the fire department.

[User] Hey, CHP, west on 92 east of Foster City, there's a limo burning up with people inside.

[Assistant] Sir, can you tell me how many people are in the vehicle?

[User] I don't know.

[Assistant] That’s okay, we have people on the way. Just keep your distance and stay safe.

[User] There's a vehicle on fire on the San Mateo Bridge.

[Assistant] Just confirming, is it on the eastbound or the westbound side of 92?

[User] Westbound, right before you reach the peak of it.

[Assistant] Is it in the far slow lane or right-hand shoulder?

[User] Far slow lane.

[Assistant] Okay, we are sending fire and Highway Patrol. What's your name?

[User] Thank you. You too.

[Assistant] Have a safe drive.

[User] Hi, I just passed by a white limo that's on fire on the San Mateo Bridge.

[Assistant] We have it, thank you for calling.

[User] Are you notified about people possibly trapped inside?

[Assistant] Yes, we are aware and help is on the way.


[Assistant] 9-1-1, what's your emergency?

[User] I'm sorry, what? In Palm Desert?

[Assistant] Ma'am?

[Assistant] Ma'am, I need to get an address.

[Assistant] Ma'am, I need to get an address.

[User] Okay, okay, I'm sorry, I'm sorry.

[Assistant] Can you go somewhere where I can hear you?

[User] Yes, yes, yes, yes.

[User] Yes. Our address is 72341 Highway 111.

[Assistant] 72341?

[User] No, 74321 Highway 111.

[Assistant] 74321?

[User] I think this guy's dying.

[Assistant] What's the cross street?

[User] We're off of 111 and Sunset, right.

[Assistant] Okay, what's going on?

[User] I don't know. They just started fighting, and all I heard was gunshots. These two guys are on the floor, and both of them are shot.

[Assistant] Both of them are shot?

[User] Yeah.

[Assistant] Who has a gun?

[User] Um, I don't know. One of them in a black shirt had a gun.

[Assistant] Where's the person with the gun?

[User] He's passed out near the register.

[Assistant] He's passed out near the register? Is he shot also?

[User] Yes, they're both down.

[User] It's chaos here. There are kids in this place.

[Assistant] Is this a business?

[User] Yes, Toys R Us.

[Assistant] Okay, I have the police on the way. Stay on the line with me, okay?

[Assistant] Give me a description of the two people who are down.

[User] One has a black sweatshirt and black jeans on. The other one has a brown sweatshirt with Levi's and white tennis shoes.

[Assistant] The second person that's down, what is he wearing?

[User] They're both down. They're both down.

[Assistant] Okay, the first person is wearing a black sweatshirt. What is the second person wearing?

[User] Black sweatshirt and black T-shirt. The second person has on a pair of blue jeans with a brown hoodie, and he's on the floor.

[User] The cops are coming now.

[User] Oh, my God. Are they here? Are the deputies here?

[User] Yeah, they're here, they're coming, they're coming.

[User] Please, I have two people down on the floor. Please, please, please.

[Assistant] Okay, the police are there now. Thank you.

[User] Thank you.

[Assistant] I'm here.


[Assistant] 9-1-1, you need police, fire, or medical?

[User] I mean, you know what happened?

[Assistant] Hello?

[User] I'm sorry. I'm sorry. There's a situation here. We have residents that, I think, they stole a car, and there's a man in the bathroom right now.

[Assistant] Okay, what's the address?

[User] They told us what happened, and as soon as they left, we came over here, but they had them tied up with duct tape.

[Assistant] How long ago did this occur?

[User] The call was like five minutes ago, but we had to make sure they were gone so we could get this guy out of the bathroom.

[Assistant] What kind of vehicle was it?

[User] It's a Mercedes. Can you please come here?

[Assistant] There's already deputies on the way, okay? I need you to calm down and take a deep breath. My asking you questions is not slowing them down. They're already on the way.

[User] Okay.

[Assistant] Calm down, okay. Who were these people and how many?

[User] They live here in the residence.

[Assistant] Okay, I understand. How many subjects were there?

[User] There are two.

[Assistant] Two. Okay, were they males, females?

[User] Yes, they're two males.

[Assistant] Okay, were they white, black, Hispanic?

[Assistant] Hello?

[User] Hello?

[Assistant] Can you give me some information?

[User] If the cops are on the way, that's all I need.

[Assistant] I've already told you they're on the way. My asking you these questions is not delaying them.

[User] Hello? Listen, can you ask questions? They're already on the way.

[Assistant] Yes, I've dispatched them.

[User] I'm not worried about that. I need police to report a kidnapper. They kidnapped me.

[Assistant] Like I talked to the person who was already on the phone, I've already told them there's three deputies that are on the way.

[User] Okay. I'll give you all the car information when they get here. I've been kidnapped. I've been gone for hours at gunpoint. I've been in the back seat of a car.

[User] It sounds crazy, but this is real.

[Assistant] Okay. What is your name, please?

[User] My name is...

[User] How long before they come back? That's what we're worried about.

[Assistant] Okay, sir, calm down. I've already told you there's three deputies that have been on the way since you guys first called. Do you know who the people were that kidnapped you?

[User] No, I have no idea. The gentleman here does. The most important thing is to have units here now.

[Assistant] Okay, sir. I've already told you there's three deputies that are responding. Do you know where they may have been headed?

[User] I have no idea.

[Assistant] Okay. And how long ago? I've been in a closet, locked up. Just stay on the phone with me in case they come back, okay, so that we know.

[User] Well, they're going to come back. We're not worried about that. The question is whether they come back before the cops get here and people get shot or...

[Assistant] Okay, there's a deputy pulling up now, okay?


[Assistant] 9-1-1, what's your emergency?

[User] We just witnessed a shooting on 3rd Avenue and Nickerson.

[Assistant] Third and Nickerson?

[User] Yes.

[Assistant] How many minutes ago was it?

[User] 30 seconds ago.

[Assistant] Was this 3rd Avenue North or 3rd Avenue West?

[User] 3rd Avenue West.

[Assistant] 3rd Avenue West, 30 seconds ago.

[Assistant] Who had a gun? Was it a male or female?

[User] A male in a cap of some sort.

[Assistant] Radio, report a shooting that just occurred at 3rd Avenue West and West Nickerson Street. Caller says 30 seconds ago.

[Assistant] What did you see the guy do with the gun? Was somebody shot?

[User] He just walked up behind this guy.

[Assistant] Was somebody shot?

[User] Yes.

[Assistant] Get fire on the line. Stay on the line, ma'am.

[Assistant] Fire and Medic One, what's the address?

[Assistant] This is radio. We have a shooting at 3rd Avenue West and West Nickerson Street. Caller says they saw a male shoot another person.

[User] Ma'am, they are lying on the ground.

[User] It looks like he's still on the ground, but I can't tell.

[Assistant] Does anybody have a description? We need to know who we're looking for and we've got lots of help on the way.

[User] He was about five foot nine, maybe 140 pounds. He had a plaid shirt on over a white t-shirt and was wearing jeans. He had pretty dark hair and was wearing glasses.

[Assistant] Is he a white male, black male?

[User] He's a white male.

[Assistant] How old?

[User] Probably between 25 and 30.

[Assistant] What direction did he go?

[User] I didn't see that. We were going in the opposite direction when he shot the person.

[Assistant] Was he on foot or in a vehicle?

[User] I thought he got out of a vehicle, but he just came across the street on foot.

[Assistant] Did you see a vehicle, sir?

[User] I didn't see that he got out of a vehicle. All I saw was he crossed the street.

[Assistant] And you didn't see which way he actually went, correct?

[User] After he shot, he reloaded and just went away. I couldn't see where he went.

[Assistant] Okay, and the victim that's down on the ground, this is a male?

[User] I can't see. The campus security officers are dealing with it right now.

[Assistant] Right, I'm just trying to get as much information as I can about what you saw.

[User] There were two people standing there and this guy walked up behind one of them, lifted his gun, and shot directly into the back of the person's head.

[Assistant] Okay, so you said it was a rifle like a long gun, not a handgun?

[User] It was a shotgun.

[Assistant] Sir, did you say it was a shotgun?

[User] I believe it was a shotgun with a ribbed upper section.

[Assistant] Are you still there?

[User] Yes, we're still here.

[Assistant] No, I mean are you still at the scene or did you leave?

[User] Yes, we're still at the scene.

[Assistant] And you have no idea where the suspect went, nobody saw which way he went?

[User] I did not. We passed it and then turned around and came back.

[Assistant] Okay, we're on scene and staged.

[Assistant] Everyone's there, sir. Thank you so much. We appreciate this.

[Assistant] You can go ahead and just stay there; they're going to come talk to you if they need to. Just keep your phone open and available if they need to contact you.

[User] Okay.

[Assistant] Thank you so much. I'm glad you're safe.

[User] Thank you.


[Assistant] 9-1-1, what's your emergency?

[User] I'm at 6969 East Main. My son just shot his wife, two houses to the south of me.

[Assistant] He shot his wife?

[User] That's what I'm telling you.

[Assistant] Okay, and two houses to the south, how do you know this?

[User] My sons were just here. What's the matter, son?

[Assistant] What is your name, sir?

[User] You've got to get here. My son just shot his wife.

[Assistant] Okay, okay. Is she dead?

[User] I'm at 6969 East Main. My son's here right now.

[Assistant] Okay, what house is his wife at?

[User] Two houses south.

[Assistant] Do you know the address?

[User] No, I do not.

[Assistant] All right. Is your name Sherman?

[User] Yes.

[Assistant] Sherman Kovac?

[User] Yes.

[Assistant] Okay. Are you calling from 6969 East Main?

[User] Yes, that's correct.

[Assistant] Sir, I have people en route, okay? I've got help on the way. Now, I need to get some information from you, sir.

[User] Okay.

[Assistant] What is your son's name?

[User] John Kovac.

[Assistant] What is his first name?

[User] John, J-O-H-N.

[Assistant] And how old is he?

[User] 40.

[Assistant] Does he still have the weapon with him?

[User] I do not know that. He doesn't have it on him. I can see him.

[Assistant] Okay. Are you in contact with him?

[User] Sir, just stay on the line with me.

[Assistant] Sir, I need you to stay on the line. Don't hang up.

[User] Get over here.

[Assistant] Okay, okay. All right, I'm still with you. What is he wearing?

[User] He's wearing a black t-shirt with camo shorts.

[Assistant] White male or black male?

[User] White male.

[Assistant] Black t-shirt, camo shorts. Where is the victim?

[User] They hated her. Can you get here?

[Assistant] Sir, I have several units en route, okay? You have to bear with me. I just need to get some information from you. Where's John?

[User] He's inside. He does not have a gun.

[Assistant] Is he being violent towards you?

[User] No.

[Assistant] Do you think this was accidental?

[User] I don't know if it was accidental.

[Assistant] Is that him in the background?

[User] Yes.

[Assistant] Is he crying in the background?

[User] Yes.

[User] I wish he had come to me.

[Assistant] Can you ask her if she's dead?

[User] You have to figure that out. You can't ask him that. Too much trauma.

[Assistant] Okay, I understand. Where is he now?

[User] I have him in my arms.

[User] Hello?

[User] John, is this John?

[User] Yes, I just shot my wife.

[Assistant] Was this deliberate, John, or did you accidentally shoot her?

[User] I don't know. She was screaming at me.

[Assistant] Okay.

[User] She screamed at my kids over a boiled pot.

[Assistant] I'm on the phone with him right now.

[User] John, I need you to stay calm. Is anyone else hurt?

[User] My kids are present. I will come out. I'm unarmed.

[Assistant] Okay. John, I need you to walk outside with your hands in the air.

[User] Okay, not a problem. Dad, take the phone. They need you outside.

[Assistant] Is he heading outside now, sir?

[User] The cops are here.

[Assistant] Okay, sir. All right.

[User] I can't hear you.

[Assistant] I know, sir. Hang on one second.

[Assistant] Mr. Kovac, I'm going to hang up now. Stay in the house. Officers will talk to you shortly.

[User] Thank you.

[Assistant] Good luck. Bye-bye.


[Assistant] 9-1-1, what's your emergency?

[User] Police, please.

[Assistant] Where do you need them?

[User] 51 Redwood Drive in North York.

[Assistant] Is that a house or an apartment?

[User] A house.

[Assistant] Okay, what's going on there?

[User] I'm about to kill people.

[Assistant] You're about to kill people?

[User] Yes. I have a deadly weapon and I intend to use it.

[Assistant] What kind of weapon?

[User] It's a knife.

[Assistant] Is there anybody else in the house with you?

[User] My mother.

[Assistant] And you want to kill your mother?

[User] Yes.

[Assistant] Okay, why do you want to kill your mother?

[User] I'm very evil.

[Assistant] Okay, what's your name?

[User] Sylvia Clibbingaitis.

[Assistant] Sylvia, can you spell your last name for me?

[User] G-L-I-B-I-N-G-A-I-T-I-S.

[Assistant] Okay, and what's your date of birth?

[User] August 11, 1959.

[Assistant] Okay, what kind of knife do you have?

[User] About a foot long.

[Assistant] A foot long? Is it like a machete or just a big long blade?

[User] Just a big long blade.

[Assistant] What room is your mother in?

[User] Her bedroom.

[Assistant] What room are you in?

[User] Her bedroom where the phone is.

[Assistant] So you're in your mother's bedroom?

[User] Yes.

[Assistant] Is she in the bedroom with you now?

[User] No, she's in the bathroom.

[Assistant] Okay. Why don't you get out of your mother's room and walk to the front door?

[User] Okay.

[Assistant] Can you put down the knife, please?

[User] I'm holding it.

[Assistant] Can you please put it down?

[User] No.

[Assistant] Does your mother know that you want to kill her?

[User] No.

[Assistant] Are you leaving your mother's bedroom?

[User] No.

[Assistant] Have you been diagnosed with any psychiatric problems?

[User] Yes, bipolar.

[Assistant] Did something happen that made you want to kill her?

[User] No.

[Assistant] So what made you pick up the knife today? Sylvia, what made you pick up the knife?

[User] Something must have made me decide to do that.

[Assistant] Where did you get the knife from?

[User] (no response)


[Assistant] 9-1-1, what's your emergency?

[User] Hello?

[Assistant] This is 911. Do you have an emergency?

[User] Hello?

[Assistant] Ma'am? Hello?

[User] Hello?

[Assistant] Are you okay? What happened to you?

[User] Get off me! No! No!

[User] Hello! Hello?

[Assistant] Hello? What is going on?

[User] I'm scared. I'm scared.

[Assistant] What is happening? Can you tell me where you are?

[User] Oh, I'm scared. I'm gone.

[Assistant] Stay on the line, I'm sending help.

[Assistant] Are we getting another bid on her, 1020?

[User] Oh no, let me see, hold on.

[User] Same thing. Somebody must go by.

[Assistant] Do you hear that? Hello?

[User] I'm on the street right now.

[Assistant] The line is still open, but I don't hear anything.

[Assistant] Just stay on the phone for just a second, okay?

[Assistant] Has it rebid yet for address?

[User] No, it was the same.

[Assistant] All right, hold on just a second.

[User] Get out of here! The dog's barking.

[User] Jeff, are you still there?

[Assistant] Yes, I'm still here. The phone is still open.

[User] Okay, we found them. I'm sorry, we've just been busy up here, but we can go ahead and hang up, okay?

[Assistant] Okay, no problem.


[Assistant] 9-1-1, what's your emergency?

[User] There's an emergency at Fairway off of Beechville, 30188.

[Assistant] Okay, is that the address where the lake is?

[User] Yes, ma'am.

[Assistant] Can you give me the address again?

[User] The Fairway.

[Assistant] Fairway, and then a golf course?

[User] Fairway.

[Assistant] Fairway and where?

[User] The Fairway and Batesville.

[Assistant] Batesville and what?

[User] Fairway is the street, ma'am.

[Assistant] Fairway, I don't have that. Is that in Milton? What city is that in?

[User] 30188.

[Assistant] Okay, can you give me the address again?

[User] The Fairway, 30188.

[Assistant] Okay, please stay on the line.

[User] Ma'am, I lost her. She's in a lake.

[Assistant] She's in a lake?

[User] Yes, she says she's in a lake.

[Assistant] Which lake did she mention?

[User] The Fairway at Batesville.

[Assistant] Okay, I'll transfer you to County Public Safety.

[Assistant] Hey, it's Alpharetta. We have a female possible drowning. She's in a lake, giving 30188 Batesville at the Fairway.

[Assistant] 3.0188, is that a zip code?

[User] I'm not sure. She was in distress.

[Assistant] She said the Fairway. We need to find the exact location.

[User] Fairway at Batesville?

[Assistant] Yes, that's what she mentioned.

[User] Is there a lake there?

[Assistant] She said she's in a lake. Checking local lakes now.

[User] Do you know the exact location?

[Assistant] The Fairway is a street off Batesville. We are sending units to check.

[User] Do you know if there’s a lake there?

[Assistant] Checking with local units. They mentioned a pond by the Greenway.

[User] Okay, let me know after you check.

[Assistant] We have a unit on the way. I’ll call you back.

[User] Thank you.

[Assistant] You’re welcome.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, sir, I need a police car right now at night.

[Assistant] What's your location?

[User] 504 Gay Street.

[Assistant] 504 what?

[User] In my house, he's wrecking my car.

[Assistant] What's your address, sir?

[User] My name is Horace.

[Assistant] Your address?

[User] 504 Gay Street.

[Assistant] What's your phone number?

[User] My phone number is 706-317-7553.

[Assistant] Can I have your name?

[User] Horace Morgan.

[Assistant] So what's going on?

[User] This guy's coming here, raising hell and breaking everything. He smoked into my house and started knocking the hell out of me.

[Assistant] Do you know who this is?

[User] Yes, Frank Williams.

[Assistant] Are you at Gay Street, G-A-Y or G-E-Y?

[User] G-A-Y, officer.

[Assistant] Okay. Are you safe right now?

[User] No, he's coming back. He's got a ball bat.

[Assistant] Do you still have your ball bat?

[User] No, I don't have anything.

[Assistant] Sir, I just heard you say you were going to get a ball bat.

[User] He's going to get it. I told him I'm calling the police.

[Assistant] Okay, stay on the line with me.

[User] Here he is, officer.

[Assistant] Sir, stay on the line. Help is on the way.

[User] Oh, God damn you.

[Assistant] Sir?

[User] Hello, God damn you.

[Assistant] Sir, are you there?


[Assistant] 9-1-1, what's your emergency?

[User] Yes, ma'am. I'm at a school on 2nd Avenue, and there’s a gentleman here saying the police are coming and he's going to start shooting.

[Assistant] Okay, do not let anyone into the building, including the police. Stay on the line with me. Where are you in the building?

[User] I'm in the front office.

[User] He just went outside and started shooting.

[Assistant] Can you get somewhere safe?

[User] I'll try, but he might see me. I have to call you back.

[User] Hold on. Put the phone down.

[User] She said she's getting the police now to tell them to back off, okay?

[User] Okay. Stop all movement on the ground.

[User] If it's not an emergency, please do not use the radio.

[Assistant] Are you talking to the shooter?

[User] That's what he's telling me to say on the radio.

[Assistant] Okay, and what did you want me to tell the police, sir?

[User] He told me to call the news. He's not mentally stable.

[Assistant] Alright, stay on the line with me.

[User] He said he's on probation, and if he gives his name, he's going away for a long time.

[Assistant] Can you ask if he's willing to give his name?

[User] He said no.

[Assistant] Okay, can you stay on the line and talk to him?

[User] He said he's not mentally stable and regrets not going to the hospital.

[Assistant] I can let them know that you have not tried to harm anyone if that helps.

[User] He wants to know if he walks out with me, will they shoot him?

[Assistant] Tell him to stay put and I will get an okay from them.

[User] He said to evacuate the nearby homes.

[Assistant] Okay. Ask him if he's willing to give up his weapon.

[User] He said if they come armed, he's going to start shooting again.

[Assistant] Okay. He said he wants to go to the hospital.

[Assistant] He put his weapon down. Is it safe for the officers to come in?

[User] Yes, he's lying on the ground with his hands behind his back.

[Assistant] Tell him to stay calm. The officers are coming in.

[User] I love you, and I’m proud of you for giving up.

[Assistant] You're doing great. Tell him the officers are coming in now.

[User] He wants to know if he can drink his water.

[Assistant] Yes, that's fine. Just keep him calm.

[User] He said he was with the Inner Harbor kids playing drums for Red Women Week.

[Assistant] Alright, the officers are on their way in now.

[User] He said the gun may come back as stolen, but it's not.

[Assistant] That's okay. Just keep everything calm. The officers will sort it out.

[User] He said he has no more weapons on him.

[Assistant] Good, tell him to stay where he is until the officers get there.

[User] He’s laying on the ground with his hands behind his back.

[Assistant] You're doing great. Stay calm and wait for the officers.

[User] Okay. They’re here. Thank you, ma'am.

[Assistant] You're welcome. Stay safe.


[Assistant] 9-1-1, what's your emergency?

[User] Hey Amelia, this is Todd. How you doing?

[Assistant] Hey, Todd, what's up?

[User] Hey, can you send someone by Hawkins that runs between Lynn and Post, over in Zone 2?

[Assistant] What's up?

[User] It's going to reference possible shots fired and some type of disturbance.

[Assistant] How many shots?

[User] Like three or four.

[Assistant] Alright, and you know, since it's Thanksgiving, I'll even let you be anonymous.

[User] Alright, there you go. It's over by my folks' house, so don't make contact because there's some more than questionable people living behind them now. So if you can just leave it anonymous, that's fine.

[Assistant] No problem.

[User] Thank you. Have a happy Thanksgiving.

[Assistant] You too. Talk to you later.

[User] Alright, bye. It's on Lynn and Second or maybe Post and Second. There have been four gunshots.

[Assistant] Post and Second?

[User] Yes, and this is in Fayville?

[Assistant] Alright. How many did you hear?

[User] Okay, all total there's been four. There was one about 15 minutes ago. And about three or four minutes ago, there was one on the side street, which is Second Avenue. And just now there were two more and it sounded like it was over on Closton Post Avenue.

[Assistant] Alright, and it's on Post and Lynn?

[User] Yeah.

[Assistant] Alright, we're going to send officers in there to check it out as soon as possible, okay?

[User] Okay, thank you.

[Assistant] Thank you. Bye-bye.

[Assistant] 9-1-1, where's your emergency?

[User] Yeah, I just heard some gunshots in my neighborhood.

[Assistant] Where are you, sir?

[User] On Post Avenue.

[Assistant] Post Avenue?

[User] Yeah, it's not necessarily for me. I just heard some gunshots in the neighborhood.

[Assistant] Okay. How many did you hear?

[User] I heard about four.

[Assistant] Okay, sir, we'll get somebody out there.

[User] Okay, appreciate it.

[Assistant] Thank you. Bye-bye.

[Assistant] 9-1-1, what's your emergency?

[User] Yes, ma'am. I live on Post Avenue. A cop just came down. Shots fired. Shot fired.

[Assistant] Yes, ma'am. We're aware.

[User] Hurry, because they're fighting or something out there.

[Assistant] Yes, ma'am. We're aware. Thank you.

[User] Okay. Bye-bye.

[Assistant] 9-1-1, what's your emergency?

[User] Yes, I live at 115 Post Avenue. There's just been gunshots right next door to me.

[Assistant] Yes, ma'am. We have the call, and we have officers on the way out there, okay?

[User] Thank you.

[User] 712, you have another call.

[Assistant] 10-4, shots fired, anonymous caller, area Hawkins Road and Lynn Avenue.

[Assistant] Hawkins Road and Lynn Avenue, Zone 2. Heard three shots in the area.

[User] 10-4, anonymous complaint.

[Assistant] 10-4.

[User] 711.

[Assistant] 711, go ahead.

[User] City 712, send me out with a subject at Post and Hawkins.

[Assistant] 10-4.

[User] City 705, show me out at the vehicle.

[Assistant] 10-4.

[User] Florida registration, P05 John Henry Boy.

[Assistant] City, can you tell by the unit?

[User] 712 is at Post and Hawkins, Zone 2. He was out with a subject.

[Assistant] Units, just go ahead.

[User] Go ahead.

[Assistant] 712, 267, can you advise on your status?

[User] City, I believe I'm 10-4, just had fire medics step up, subject's down.

[Assistant] 10-4.

[User] Fire medics are en route. EOC, please direct units responding to your location.

[Assistant] All units en route, advise city.

[User] I'm en route.

[Assistant] 4 is en route.

[User] Several levels en route.

[Assistant] Unit on scene, advise your numbers.

[User] 702.

[User] Or 792.

[Assistant] 708, 702, check-on.

[User] 10-4. All units can downgrade your traffic.

[Assistant] We'll be on Post Avenue.

[User] 708, is the scene secure for fire medics?

[Assistant] 10-4. Get somebody over on Lynn and Hawkins to standby, making sure cars don't come through.


[Assistant] 9-1-1, what's your emergency?

[User] The baby's not breathing.

[Assistant] What's the location?

[User] 1280 Highland Avenue.

[Assistant] 1280 Highland? Is this a house or an apartment?

[User] It's a house.

[Assistant] Okay, what's the phone number that you're calling from?

[User] It's [phone number].

[Assistant] Now, ma'am, stay on the line with me. I'm going to connect you over to fire rescue, okay?

[User] Okay.

[Assistant] This is C-17 connecting 1280 Highland Avenue. Information verified.

[Assistant] What is the problem? Tell me exactly what happened.

[User] Hello? Can you talk to me?

[Assistant] Okay. Calm down so we can help the baby, okay?

[User] Okay.

[Assistant] I need to ask you some questions. Is the baby male or female?

[User] Male.

[Assistant] Is the baby conscious?

[User] No.

[Assistant] Is the baby breathing?

[User] No, he's not breathing. Please help.

[Assistant] Okay. I've got help on the way. We're going to help the baby, okay? Did you see what happened?

[User] I was sleeping. I went to check, and he was not breathing.

[Assistant] Are you with the baby right now?

[User] I'm outside.

[Assistant] I need you to be by the baby. Can you get to the baby?

[User] She's got him in her arms.

[Assistant] I need the baby to be laying flat on his back on the ground. Remove any pillows. Is there anything in the baby's mouth?

[User] No.

[Assistant] Okay. Place your hand on the baby's forehead, the other hand under the baby's neck and shoulders. Then slightly tilt the head back. Can you feel or hear any breathing?

[User] No.

[Assistant] Alright, listen to me. Do not stop what we are doing. Can you feel any breathing?

[User] No, we can't.

[Assistant] Okay, I'm going to tell you how to give mouth-to-mouth. When the baby's head is slightly tilted back, completely cover the baby's mouth and nose with yours and blow two puffs of air into the lungs.

[User] Okay, I'll do it.

[Assistant] Just enough to make the chest rise with each breath. Did you feel the air going in and out?

[User] I'm not sure. He's got fluid in his lungs.

[Assistant] You still need to blow air into the lungs. What is your name?

[User] My name is Nelson. My son's turning white.

[Assistant] Is someone doing chest compressions?

[User] Yes, she's doing them.

[Assistant] Make sure to use two fingers on the breastbone in the center of his chest, right between the nipples. Push down hard and fast.

[User] There's a fire station right down the street. What is going on?

[Assistant] They're on their way, sir. We need to keep working on the baby. Is she continuing CPR?

[User] Yes, but he's turning purple.

[Assistant] Okay, keep going. They're almost there. I see the lights.

[User] I see the lights. Please hurry up!


[Assistant] 9-1-1, what's your emergency?

[User] Hello. We're at the Nelson Building and there's a man here with a gun who came into the board meeting.

[Assistant] Okay, you're at the Nelson Building?

[User] Yes, on Balboa, 1311 Balboa.

[Assistant] Okay, where is he at right now?

[User] He's in the boardroom.

[Assistant] Can you give me a description? What does he look like?

[User] He's white, tall, kind of heavyset. He's wearing a blue shirt, I think.

[Assistant] Has he fired the weapon?

[User] No, he hasn't fired it, but he pulled it out and said, 'You fired my wife!'

[Assistant] Okay, hold on. So, he's in the boardroom at the Nelson building?

[User] Yes, some of the board members are out of the room, but there are still others inside.

[Assistant] Can you find out how many people are still in the boardroom?

[User] Several of the board members and the superintendent, probably about four or five people.

[Assistant] Okay, so he's got about five people hostage in the boardroom?

[User] Yes, he's holding them hostage. The rest of us ran out quickly.

[Assistant] Okay, I'm just updating my officers. What did he say about his wife again?

[User] He said, 'You fired my wife,' then took out a gun and some spray paint and painted the wall. Most of us ran out after that.

[Assistant] All right. Do you have a policy in place for situations like this? Should people evacuate the building?

[User] We're behind secure doors, but those doors aren't bulletproof.

[Assistant] If you can safely evacuate, do it. If it's safe to stay put, then do that. Is there a video feed of the boardroom?

[User] Yes, we have a video of the boardroom. He doesn't know we're live, but we can see him. The superintendent and three board members are visible.

[Assistant] Are you watching him live on the video now?

[User] Yes, we are near the video feed right now.

[Assistant] Okay, if you can safely evacuate, do so. Otherwise, stay put. Is the video room secured?

[User] No, it's not a secure room, but everyone else is behind a secure area.

[Assistant] Okay, can you give me more details about the gunman from the video feed?

[User] He's wearing blue jeans and a gray hoodie. He's holding the gun in his hand.

[Assistant] I want you to stay on the line with me, okay? Has he fired any shots?

[User] Not yet. Oh my gosh, he's firing!

[Assistant] Stay calm. Do you know if anyone has been hit?

[User] One of the board members is down. The gunman has also been shot.

[Assistant] Are the police there? Can you see them arriving on the video?

[User] Yes, the police just came in. They are entering the boardroom now.

[Assistant] You're doing fine. Just stay with me, okay?

[User] I'm okay. The police are here. They're securing the area.


[Assistant] 9-1-1, what's your emergency?

[User] Hi there. Um, I'd like to report something.

[Assistant] Okay, what's wrong?

[User] Um, I took some pills and the pills made me go mad and I murdered my roommate.

[Assistant] You murdered your roommate?

[User] Yes.

[Assistant] Where are you at? What's your address?

[User] 52 O-9 Roots Drive, Hickory, North Carolina.

[Assistant] Okay, what do you mean you murdered your roommate?

[User] I shot him three times, then I used an axe and mutilated his body.

[Assistant] Okay, where is your roommate now? Are you still in the house with him?

[User] Yes, I'm right here beside him.

[Assistant] Okay, what's your name?

[User] Michael Anderson.

[Assistant] Okay, Michael, what did you take that made you do this?

[User] I took, um, I OD'd on Mucinex DM. The dextromethorphan makes me feel weird, and I took too many.

[Assistant] Okay, what is your roommate's name?

[User] Steven Starr.

[Assistant] Okay. And you said you shot him?

[User] Yes.

[Assistant] Okay, where is the gun at now?

[User] In my hand.

[Assistant] In your hand?

[User] Yes.

[Assistant] Okay, I need you to put the gun somewhere safe, okay?

[User] I don't know what to do now.

[Assistant] Listen, I'm going to stay on the phone with you, okay?

[User] Oh my God, I don't know what to do now.

[Assistant] Listen to me, I'm going to stay on the phone with you. What part of the house are you in?

[User] I'm in the master bedroom.

[Assistant] Okay. Where is your roommate at?

[User] He's in his bed.

[Assistant] Okay. Can you take the gun and put it down on the floor and go to where the front door is?

[User] No.

[Assistant] Okay, where's your front door at? What part of the house?

[User] You walk out the master bedroom, you turn right, it's in the front of the house right there.

[Assistant] Okay. Can you lay the gun down on the floor? I don't want you to have a gun in your hand, okay? Can you lay it down on the floor?

[User] I don't know what to do now.

[Assistant] Okay. Well, I'm going to help you, but what I need you to do is put that gun down, okay?

[User] I don't know why I did it.

[Assistant] Okay. Well, we're going to get you some help, okay?

[User] I stopped taking my meds for ADHD when I was like 17, but I didn't think it mattered.

[Assistant] Okay, that's okay. I'm going to help you, okay?

[User] I started getting real bad on drugs and stuff, and then there's a, I killed my roommate. I can't believe I just killed my roommate. My life is ruined.

[Assistant] Okay, listen, I need you to put that gun down, okay?

[User] Okay.

[Assistant] And I need you, can you put it on the floor?

[User] All right.

[Assistant] Okay. Are you on a cordless phone or a cell phone that you can walk around the house?

[User] Yes.

[Assistant] Okay. I want you to go to the room that is where the front door is, okay?

[User] All right.

[Assistant] Okay. What room is that? Is that a kitchen? What is it?

[User] It's kind of like a living room and a den.

[Assistant] Okay. Is there a place for you to sit down there?

[User] There's a chair right at the front door.

[Assistant] Okay. I want you to sit down on that chair. I want you to tell me and promise me you do not have a gun or anything in your hand, no weapons.

[User] No, ma'am.

[Assistant] Okay, all right. I want you to sit down on that chair, okay?

[User] Yes, ma'am.

[Assistant] I'm going to get some help out there for you, all right?

[User] All right. Oh, and ma'am?

[Assistant] Uh-huh?

[User] There's some things to his body that you don't want them to see.

[Assistant] Okay, well, I've got you some help on the way out there, okay?

[User] You're not going to know who it is.

[Assistant] Okay. I want you to stay on the phone with me until they get there, okay?

[User] All right? Am I going to a mental hospital?

[Assistant] We're going to get you some help, all right? We're going to get you some help, I promise.

[User] Okay.

[Assistant] Just try to calm down. I think I'm having a panic attack.

[Assistant] Okay. What you need to do is take a deep breath. Take a deep breath and calm down. Did you and your roommate get in an argument or did this just happen?

[User] Um, we met at a, um, I went to, um, I was straight and I wanted to go, um, bisexual just to experiment, and I went to a gay club, and I met him, went to his house, and he took me in. I turned straight again, and he wanted to, um, touch me and stuff, and I wouldn't let him. He kept trying, and I waited until he went to sleep, and then I shot him three times, and I mutilated him very badly. I'm sorry.

[Assistant] Okay, all right. We're going to get you some help, okay?

[User] Oh, God. Please help me.

[Assistant] Do you have anybody else in the house with you?

[User] No, just us.

[Assistant] Okay. Stay on the phone with me.

[User] Yes, ma'am.

[User] It's 5209 Roots Drive.

[Assistant] 5209 Roots Drive?

[User] Yes, 5209.

[Assistant] Okay, is this a house or a mobile home or?

[User] It's a double wide.

[Assistant] It's a double wide. Do you have any cars out in front?

[User] You'll turn out of a church on a dirt road, you'll go down the dirt road until you turn in a dirt driveway where there'll be a green truck.

[Assistant] A green truck?

[User] Yes, an older green truck. And if you look in the window, it'll be manual.

[Assistant] Okay.

[User] And then there'll be a yellow truck and there'll be wood out there that I was chopping.

[Assistant] Okay.

[User] I'm sorry, ma'am, but the axe is inside his stomach.

[Assistant] Okay. I want you to stay on the phone with me, but you say you do not have any weapons with you, correct?

[User] No, ma'am.

[Assistant] Okay. I just don't want you to have any weapons in your hands, okay?

[User] Yes, ma'am.

[Assistant] All right.

[User] I'm sorry to ruin your night, ma'am.

[Assistant] Do what?

[User] I'm sorry to ruin your night.

[Assistant] You're fine. We're going to get you some help, okay?

[User] I've got blood all over my hands.

[Assistant] Okay. I want you to stay where you are, okay? Just stay sitting in the chair. Take some deep breaths. We've got you some help on the way.

[User] Okay.

[Assistant] Okay. Listen to me. Listen to me. Tell me again you do not have a gun or anything in your hand.

[User] No, ma'am.

[Assistant] Okay. All right. I want you to stay on the phone till I tell you what to do, okay?

[User] Yes, ma'am.

[Assistant] Do not go outside till I tell you to.

[User] Yes, ma'am.


[Assistant] 9-1-1, what's your emergency?

[User] There's a black male yelling at me to turn off an alarm.

[Assistant] Can you give me your location?

[User] I'm on Harrison and Albemarle.

[Assistant] Do you advise that the male is outside of the house now in the front yard?

[User] Yes, he's outside.

[Assistant] Can you give me an ETA of any officers arriving?

[User] I'm not sure, but I'm at Harrisburg Road.

[Assistant] Has the suspect tried to enter the house?

[User] Yes, he kicked through the door. There's also a child in the house.

[Assistant] Does she know the subject?

[User] No, she doesn't know him. She said he was wearing a green shirt and khakis or jeans.

[Assistant] Did he leave the yard?

[User] She thinks he might have because the motion light went off.

[Assistant] Shots fired. All units hold your traffic.

[Assistant] Is anybody hit?

[User] We need a medic.

[Assistant] Is it going to be the suspect that was hit?

[User] Yes, suspect was hit. Suspect is down at this time.

[Assistant] Was the officer hit?

[User] Yes, officer was hit by the suspect.

[Assistant] Was the officer shot or physically hit?

[User] Physically hit, not shot.

[Assistant] Do we have a suspect that's been shot or an officer that's been hit or both?

[User] Both.

[Assistant] Is anyone out with the victim?

[User] I'm across the street. I'll go check on them.

[Assistant] Thank you. Please ensure you get a detailed statement from her.

[User] Victim is 10-4. She's shaken up but okay.

[Assistant] Alright, make sure to get a detailed statement.

[Assistant] Do we need any crime scene units out there?

[User] Yes, please send them out.


[Assistant] 9-1-1, what's your emergency?

[User] I'm out here right now, and I locked my keys in my car.

[User] Is there any way that someone can come out here and unlock my car?

[Assistant] Commercial services are available in town to do that. Police and fire cannot assist with that.

[User] What do you mean by commercial services?

[Assistant] I mean you'll have to pay to have it done.

[User] Okay, what's the closest service?

[Assistant] The closest is Massings. Their number is 987.

[User] Alright, thank you.

[Assistant] Good day.

[Assistant] 9-1-1, what's your emergency?

[User] It's not an emergency. The only way I know how to get in touch with this woman is through Officer Bourbon County.

[Assistant] Okay, I need you to call back on a non-emergency line.

[User] How do I do that? What's the number?

[Assistant] 859-987-2100.

[User] Thank you.

[Assistant] 911, what's your emergency?

[User] There's some raccoons in my attic, and it sounds like they've made their way into the attic somehow from outside.

[User] It sounds like they're trying to scratch their way into the house.

[Assistant] You dialed 911 for raccoons in your attic?

[User] Yeah, because animal control came out one other time and said they could go up there and get the raccoons.

[User] The animal control people came out last year when a snake got in the house.

[User] I haven't called my landlord yet. Should I call her first?

[Assistant] What's your name and phone number?

[User] Teresa. My number is 749.

[Assistant] You definitely need to call your landlord. Next time, call on the administrative line. This is taking up an emergency line.

[User] I'm sorry, what's the administrative line?

[Assistant] It's 987-2100.

[User] 2100? Okay, I'll call that line. Thank you.

[Assistant] We'll get a hold of animal control. Uh-huh. All right, thank you.

[Assistant] 9-1-1, what's your emergency?

[Assistant] 9-1-1, what's your emergency? I hear you breathing.

[Assistant] 9-1-1, what's your emergency?

[User] I'm sorry, but the fireworks are still going on.

[Assistant] I'm sorry, you cannot call 911 for that.

[User] Thank you.

[Assistant] You're welcome.


[Assistant] 9-1-1, what's your emergency?

[User] Somebody broke into our house. Um, last night, and I don't know who it was, but they killed everybody here except for my sister, my brother, and me.

[Assistant] What's your name?

[User] Matthew Peek.

[Assistant] Where are you at?

[User] Um, 397 Waterfall Loop, Ronnieville, Kentucky, 4162.

[Assistant] Okay, and what happened now?

[User] Um, there was a guy with a pistol, or some kind of gun, and he came in and shot my mother and my grandma. Those were the only ones here.

[Assistant] Are you there now?

[User] And they also killed one of my grandma's dogs, so we still have three dogs left.

[Assistant] Did you just now come home?

[User] No.

[Assistant] Were you there last night?

[User] Yes, I was just afraid to call.

[Assistant] Stay on the line, okay? I'm going to connect you to the police department.

[User] Okay.

[Assistant] Kentucky State Police 911. How can I help you?

[User] There was a break-in last night. I was afraid to call and they shot the only two people here, which was my grandma and my mom.

[Assistant] Where are you at, honey?

[User] Um, 397 Waterfall Loop, Ronnieville, Kentucky. The zip code is 4162.

[Assistant] In what county?

[User] In Ronnieville, Kentucky.

[Assistant] What's going on right now?

[User] Nothing. I was afraid to call last night.

[Assistant] Okay. And did the police come out last night?

[User] No.

[Assistant] They didn't?

[User] No.

[Assistant] And who was shot last night?

[User] My mom and my grandma.

[Assistant] Thank you.


[Assistant] 9-1-1, where is your emergency?

[User] 4,900 down the street.

[Assistant] Where exactly?

[User] 4,900 Comfrey.

[Assistant] Is there an apartment number?

[User] No, it's at the house.

[Assistant] What's your name?

[Assistant] Are you inside the house?

[User] Yes.

[Assistant] Are you alone inside the house?

[User] Yes.

[Assistant] How old are you?

[User] I love him.

[Assistant] What room are you in?

[User] In my bedroom.

[Assistant] Is the person inside the house?

[User] Yes.

[Assistant] What does he look like?

[User] I don't know.

[Assistant] You don't know if he's a white male or a black male?

[Assistant] Okay, and you don't know what he looks like.

[Assistant] How do you know he's inside the house?

[User] I hear him.

[Assistant] You hear him. Where are your parents?

[User] In the gas station.

[Assistant] Okay.

[User] I just heard somebody.

[Assistant] What's all that noise in the background?

[User] I'm trying to hide.

[Assistant] So were you moving furniture?

[User] Yeah.

[Assistant] What are you doing?

[User] Hiding.

[Assistant] Okay, you're still in your bedroom?

[User] Mm-hmm.

[Assistant] Hold on a second.

[Assistant] Did you hear the person talking or anything?

[User] Yes.

[Assistant] What was the person saying?

[User] I don't know. He's in my parents' room.

[Assistant] Do you know how he got into the house?

[User] He broke the glass.

[Assistant] From which window?

[User] In the kitchen.

[Assistant] Can you go into your closet and hide in your closet?

[User] It's two people.

[Assistant] It's two people?

[User] Yeah.

[Assistant] What kind of voices do you hear? Do you hear two men, a man and a woman?

[User] Two men.

[Assistant] Can you tell me what they're saying?

[User] I don't know. They're very...

[User] I can't hear any more.

[Assistant] Do you know what side of the house they're on?

[User] No.

[Assistant] The north, the south, the east, or the west or anything like that?

[User] North.

[Assistant] If you're looking at the house, are they on the right or the left?

[User] On your left side.

[Assistant] Left side.

[User] A yellow house.

[Assistant] Okay. He said if you're looking at the house, it's the left side.

[Assistant] Is your bedroom on the right or the left?

[User] No.

[Assistant] What did they yell?

[User] I don't know. I'm in my room. I'm under my bed.

[Assistant] Are they here yet?

[Assistant] Be quiet, okay? Talk very softly.

[User] Okay.

[User] Hello? He's under the bed. If I'm looking at your house, what side is the bedroom? In the back?

[User] On the left? In the front?

[User] In the front.

[Assistant] In front of the house?

[User] They're outside.

[Assistant] I want you to stay on the phone, okay?

[User] You're going to go through the window?

[User] Hello? The father said it's on the east side.

[User] Yeah, I hear them knocking.

[Assistant] You hear the officers knocking on your window?

[Assistant] Go to the window.

[User] He's going to the window.

[Assistant] You see them?

[Assistant] You see the officers?

[User] Can I come out now?

[Assistant] Yes, come out from underneath your bed and go to the officers at your bedroom window.

[Assistant] Can you see them?

[User] I'm coming out.

[Assistant] Okay, you see the officers?

[User] Come to the next window.

[User] He said tell them to go to the next window.

[Assistant] Do you see them now?

[User] Not yet.

[Assistant] What did you say?

[User] I'm going to go. He's in my sister's room.

[Assistant] Who's in your sister's room? The guy in the house?

[User] No, the officer.

[User] Yeah, he's at the back window.

[Assistant] Next window.

[User] The officer is in his sister's room.

[User] They have to come over more.

[Assistant] Alright, go to the officer at the window.

[User] Okay.

[Assistant] Are you with the officer now?

[User] Yeah.

[Assistant] Okay, he's with the officer.

[Assistant] Are you alright?

[User] I'm alright.


[Assistant] 9-1-1, what's your emergency?

[User] A plane crashed in Marshfield, on 17th in Lincoln, in houses.

[Assistant] A plane crashed? Oh my God. Where exactly?

[User] Right in the backyard at 17th and Devine.

[Assistant] You said 17th and Devine?

[User] Yes, the deck is on fire, and we need an ambulance and fire department.

[Assistant] Okay, slow down. A plane crash in Marshfield at 17th and Devine?

[User] Yes, correct.

[Assistant] All right, hang on.

[User] Oh my God, I don't know if there's...

[Assistant] Is everybody okay?

[User] I don't know; I just saw it crash.

[Assistant] Is it 17th and Lincoln or 17th and Devine?

[User] They said Devine, but I’m not sure.

[Assistant] Is the house hit or just the deck?

[User] The deck is on fire, not the house.

[Assistant] Can I get your name?

[User] My name is Rebecca McDowell.

[Assistant] And your phone number?

[User] It's 715-305-5220.

[Assistant] We've got an ambulance and fire department on the way. Stay safe, okay?


[Assistant] 9-1-1, what's your emergency?

[User] Yes, we need someone out at Glenwood Gardens as soon as possible. There's a lady that looks like she fainted or had a heart problem.

[Assistant] What is the address?

[User] What's the address here? Do you know the address?

[User] It's Glenwood Gardens. It's right on the corner of the... I don't know the exact address.

[Assistant] That's okay. Where's the patient located within the building?

[User] The patient is in the dining room of the main building.

[Assistant] Okay, and what's your cell phone number in case we get disconnected?

[User] Let me find out. Hold on, I'm going to the front.

[User] Ma'am, what's the name of this building?

[User] Hi, it's building A.

[Assistant] What's the cell phone number? Do you know?

[User] The number here is 587-0021.

[Assistant] And who am I speaking with?

[User] This is Amy.

[Assistant] Just to confirm, the patient is in the dining room?

[User] Yes, she is.

[Assistant] Okay, can you tell me exactly what happened?

[User] She just started passing out while she was eating.

[Assistant] Are you with the patient now?

[User] I'm close to her.

[Assistant] About how old is she?

[User] She's in her 80s.

[Assistant] Is she awake?

[User] No, she's not.

[Assistant] Is she breathing?

[User] Barely.

[Assistant] Alright. Hang on just a second here. I've got help started, okay?

[Assistant] Is there a defibrillator available, Amy? Do you have one there?

[User] No, we don't.

[Assistant] Okay, I've got help on the way. I want you to stay on the line. I'll tell you exactly what to do next. Are you right by her now?

[User] Yes, I am.

[Assistant] Listen carefully. I want you to lay her flat on her back on the ground and remove any pillows.

[User] Okay, wait, we're going to get Colleen.

[Assistant] No, we can't wait. We need to get her flat on her back right now.

[User] Okay, they are here.

[Assistant] Good. I need the phone to stay next to them. Let me know as soon as she's flat on her back on the ground.

[User] Okay.

[User] Hi, this is Colleen.

[Assistant] Hi Colleen, do we have her flat on her back on the ground yet?

[User] I'm going to her right now. She's in the dining room.

[Assistant] We can't wait. I need the phone next to the patient immediately.

[User] Okay, I'm right here.

[Assistant] Flat on her back on the ground, no pillows. Is she breathing?

[User] Yes, she's breathing, but very slowly.

[Assistant] Place your hand on her forehead, your other hand under her neck, and tilt the head back to open the airway. Put your ear next to her mouth. Can you feel or hear any breathing?

[User] Yes, she's breathing, but it's like five breaths a minute.

[Assistant] We need to get CPR started. Can someone there do it?

[User] No, we can't do CPR.

[Assistant] If you can't do it, I need you to hand the phone to a passerby or anyone willing to help.

[User] I understand, but there are other senior citizens who don't know CPR.

[Assistant] Is there anyone there who's willing to help?

[User] Not at this time. No one will touch her.

[Assistant] Okay, is there any staff, a gardener, or a passerby who can help her?

[User] No, I don't have anyone. We have residents who are too old to help.

[Assistant] Can we flag someone down in the street? A stranger might be willing to help.

[User] I'm not sure. I'll check.

[Assistant] Has anyone gone to look for help?

[User] Yes, I'm looking now.

[User] They're here right now.