[Assistant] 9-1-1, what's your emergency?

[User] Yes, I live at 301 South 2nd Street.

[Assistant] Mm-hmm.

[User] I've got a gentleman here that says there's been some gunshots fired outside.

[Assistant] Okay. Did you hear them yourself, or did you?

[User] No, I didn't. The gentleman is right here. He wants to talk to you.

[Assistant] Okay, put him on.

[User] Hello?

[Assistant] Okay, you heard gunshots?

[User] Yeah, I was inside my house, and my sister-in-law's boyfriend came and started shooting everybody. I had to jump off the roof.

[Assistant] You saw the person doing this?

[User] Yeah.

[Assistant] Okay, where at?

[User] 309 South 2nd Street.

[Assistant] What's the person's name that's shooting?

[User] Roberto.

[Assistant] Is he still there with the gun?

[User] I think so. He's at 309. I went onto the roof and jumped out.

[Assistant] He's upstairs shooting?

[User] He started shooting my wife and all the kids. He started shooting.

[Assistant] At 309 South 2nd Street, he's shooting your wife and kids?

[User] Yes, he's shooting my wife, and I don't know about the others.

[Assistant] Okay. So he's still at the house, right?

[User] Yeah.

[Assistant] Okay, hold on for a moment.


[Assistant] 9-1-1, what's your emergency?

[User] Good Enough Avenue. Someone is running around the neighborhood shooting a gun.

[Assistant] Okay. Are they on foot or in a car?

[User] I don't know. I'm back in my house. I can't tell. I think they're running on foot.

[Assistant] Okay.

[User] I'm at 2393 Good Enough Avenue.

[Assistant] Okay.

[User] But they're on the floor, you guys.

[Assistant] Do you know if it's a male or a female? Do you have any description?

[User] I don't know. My husband went outside. I'm in the house with my kids. Let me look out the window.

[Assistant] Okay. Please don't put yourself in any danger. They are en route. Okay. What's your name?


[Assistant] 9-1-1, what's your emergency?

[User] Aventon, I'm in an emergency. Do you need police, fire, or ambulance?

[Assistant] I can help you. What seems to be the problem?

[User] I have just smothered my wife.

[Assistant] Okay, sir. I need some information from you. What's your name?

[User] My name is Noel Lavery.

[Assistant] And your address?

[User] We live at 9-6 Millbourne Road East.

[Assistant] Okay, can you confirm your name again?

[User] My name is Noel Lavery.

[Assistant] What's your date of birth, Noel?

[User] 15th of July 1928.

[Assistant] Okay, I need to gather some information. Was your wife ill, sir?

[User] She was a very chronic alcoholic.

[Assistant] Was she drunk tonight?

[User] Yes, she was.

[Assistant] What is her name?

[User] Her name was Sherry, S-H-E-R-R-Y, Lavery.

[Assistant] Where is she now, in the house?

[User] In bed. I'm beside her.

[Assistant] Okay, in the bedroom?

[User] Yes.

[Assistant] How old is she?

[User] She was 50, almost 51.

[Assistant] Is she breathing at all?

[User] No, she's not. I put a pillow on her face and held it until she stopped.

[Assistant] Did you have an argument with her tonight?

[User] No, it wasn't an argument.

[Assistant] Okay. Can you tell me more?

[User] My wife has been a chronic alcoholic for quite some time. There's a whole medical history that will come out.

[Assistant] Okay, what prompted you to do it tonight?

[User] I've been to my meeting for sobriety. Sherry has been in and out of hospital with chronic alcoholism for a long time.

[Assistant] I understand.

[User] We drank tonight and talked about it. My wife is now dead. I killed her. There is no argument or dispute about that.

[Assistant] Was it a mutual decision or was it your decision?

[User] We talked about it. She said she couldn't promise a cure for alcoholism.

[Assistant] I see. Please stay on the line.

[User] I put a pillow over her face. She didn't feel any pain because she was very drunk, and I held it until she stopped breathing.

[Assistant] Okay. Is anyone else in the house?

[User] Yes, my son-in-law is here trying to give her CPR.

[Assistant] Okay, police are on their way. Please stay calm.

[User] Get the police here as quickly as you can. I am not denying anything.

[Assistant] They're on their way. Who am I speaking to?

[User] Noel Lavery. There's no point in continuing this conversation. What is done is done.

[Assistant] I appreciate your honesty. We will be there soon.

[User] Thank you.

[Assistant] Is your son-in-law there? What's his name?

[User] His name is Kevin. He rushed in to try and give CPR.

[Assistant] Did he live there?

[User] No, he came from work. He's a shift worker. My wife's daughter from my previous marriage called him.

[Assistant] Alright, Noel. I'm here. Please stay on the line until help arrives.

[User] There's nothing more to do.

[Assistant] I understand, but please stay on the line.

[User] Alright. Thank you for your help.

[Assistant] We're here for you, Noel.


[Assistant] 9-1-1, where's your emergency?

[User] Well, I'm on 41 going south. I just crossed Chamberlain, and a man pulled up next to me. There was a child screaming in his car.

[Assistant] What kind of vehicle is it?

[User] It's a blue Camaro, like from the 90s or early 2000s or something.

[Assistant] Was it a baby or a child?

[User] No, it was a child. It's dark, but I turned to look. The driver is a white male, light-colored hair, sort of plump. He's behind me now. I tried to slow down so he could pass me and I could read his license plate.

[Assistant] Okay, ma'am, don't hang up, okay?

[User] I'm not.

[Assistant] Where are you now?

[User] I'm just crossing Jinx Drive. I'm going very slow, like 45 miles an hour on 41.

[Assistant] And he's behind you?

[User] I think so. He hasn't passed me, and he's going slower than I am, which is odd because we're holding up traffic. I think he saw me looking at him. He's going even slower now.

[Assistant] Are you pulling over?

[User] No, something's going on because he's going even slower now. Okay, he's pulling over to the other lane now.

[Assistant] Can you give me your name and cell phone number?

[User] My name is Jane Kowalski, K-O-W-A-L-S-K-I. My cell phone number is 813-205-4100.

[User] Oh shit, he's turning left on Toledo Blade. He's turning left right now.

[Assistant] He's turning left onto Toledo Blade, and you said it's a blue Camaro with a white male driver?

[User] Yes, and there's a kid in the back seat banging on the window. The child looked between 5 and 10 years old, definitely not an infant.

[Assistant] About how old do you think the child is?

[User] I'd say less than 10, maybe between 5 to 10 years old.

[Assistant] Okay, do you want to try to follow him?

[User] I don't know if I can catch up. There's a lot of traffic and I can't get over. The child was screaming, like a 'get me out of here' scream.

[Assistant] Blue or black Camaro with a white male driver, light-colored hair. Got it. Thanks for calling this in.

[User] I'm way past them now and I wouldn't be able to catch up. I didn't want to put myself at risk.

[Assistant] Alright, Jane. And you're driving a Silver Mercedes?

[User] Yes, a Silver Mercedes 380.

[Assistant] Thank you. Are you in a safe place?

[User] I just pulled over into the Toys 'R' Us parking lot at the Town Center Mall.

[Assistant] Okay, please stay there and keep your doors locked.

[User] Okay, I'm in my car with the doors locked.

[Assistant] Thank you, Jane. We'll have someone follow up with you if needed.

[User] Alright, thank you. I just wanted to make sure I called it in.

[Assistant] You did the right thing. Thank you for calling.

[User] God, I hope everything turns out okay.

[Assistant] We have your number. If we need more information, we'll call you back. Thank you.

[User] Alright, thank you. Bye.


[Assistant] 9-1-1, what's your emergency?

[User] Yes.

[Assistant] Where is your emergency, sir?

[User] Okay, I live at 201 Rushing Way, Building 1042 in Myrtle Beach.

[Assistant] Okay.

[User] And my neighbor just knocked on my door, and her husband is missing.

[User] We went down to where the mailbox is at, and there's blood and his glasses are there.

[Assistant] Okay. Which building are you in? Your phone cut out, sir.

[User] Building 1042.

[Assistant] What's the apartment number?

[User] It's 201 Rushing Way, Building 1042.

[Assistant] Okay, she's over there with you?

[User] Yes, it's her in the background, crying in my car.

[Assistant] All right, talk to me, please.

[User] Okay, the neighbor came over to me, said her husband was missing.

[User] So I went and looked for him and didn't see him. He never does this. He's not that kind of guy.

[User] She noticed that the keys to the mailbox were missing. We went over there and saw blood on the ground and his glasses.

[User] We didn't touch anything. But we noticed it looks like a trail.

[Assistant] Okay, blood on the ground and the glasses are there?

[User] Yes, and the trail leads towards the bushes but we didn't go look in there.

[Assistant] Okay, please stay on the phone with me.

[User] All right.

[Assistant] So there's a trail of blood leading back to the woods?

[User] Yes, right. We didn't touch anything. I made her get back in the car and drove her back here.

[Assistant] Okay, I'm sending somebody.

[User] All right. Can you give me directions on how to get here?

[Assistant] Sure, go ahead.

[User] River Oaks Drive into Berkshire Forest. Turn left on Augusta Plantation.

[Assistant] Okay, and then keep going straight?

[User] Yes, take another left at Mary Lee Bone and come around past the swimming pool, and it's a townhouse at 201 Rushing Way.

[Assistant] Got it. Were there mailboxes or anything like that on the way?

[User] No, I didn't see anything else.

[Assistant] All right, what's the missing person's name?

[User] Fred Ingalls. F-R-E-D I-N-G-L-E-S.

[Assistant] What's he look like?

[User] He's about six-foot, six-foot-three, tall. Last seen a little while ago.

[Assistant] It's 12:45 in the morning. What time did she last see him?

[User] Around 10 PM. They had pizza together inside the house.

[Assistant] You still there, right?

[User] Yes.

[Assistant] Does she need an ambulance?

[User] Yes, please.

[Assistant] All right, I'll get that arranged. Can you give me your last name?

[User] Rickerson. R-I-C-K-E-R-S-O-N.

[Assistant] First name?

[User] Thomas. First name Thomas.

[Assistant] Thank you, Thomas. Do you know of any reason why he would be missing? Is he involved in anything?

[User] No, no. We're not that kind of people.

[Assistant] All right.

[User] Okay, she's really upset.

[Assistant] We're not going down there without the police. Police are on their way.

[User] Have you tried calling out for him or anything?

[Assistant] Yes, we've done that.

[Assistant] Does he have his wallet or anything? Is that missing, or does he have it with him?

[User] No, he has all that. He just went to check the mail.

[Assistant] And there's blood and glasses on the ground?

[User] That's correct.

[Assistant] The police are coming in now. Talk with them, all right?

[User] All right, thanks.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, ma'am. My name is Special Agent Richard A. Smith, badge number 0931 with the United States Illuminati Order.

[Assistant] Uh-huh.

[User] Right now, I am currently stuck inside the air conditioning unit on top of the Knoxville Museum of Art, downtown at the World's Fair Park.

[User] I was here trying to complete an operation that went terribly wrong. I've got myself into a position that I can't get out of and I can't contact my superiors. I need the rescue squad to come and get me out immediately, please.

[Assistant] Okay, where are you at again? The museum?

[User] The Knoxville Museum of Art.

[Assistant] Okay, and you said it's next to the World's Fair Park, correct?

[User] Yes, on top of the roof. There's a ventilator shaft that leads to the main air conditioning unit. I've got a rope going down to it and I'm stuck at the very bottom. It's very narrow and I can't get back up. I'll need a harness and a rope about 45 to 50 feet.

[Assistant] Okay, what's your phone number, sir?

[User] My phone number is area code 865.

[Assistant] Okay, hold on.

[User] Yes, ma'am.

[User] See, your mic, give me a Tango Hotel 423. Please respond.

[Assistant] Yes, sir.

[User] Yes, ma'am.

[Assistant] Okay, who are you with again?

[User] Special Agent Richard A. Smith, badge number 0931 with the United States Illuminati Order.

[Assistant] I'm sorry, the United States what?

[User] Illuminati Order. You won't find that on your national...

[Assistant] All right, the Illuminati Order, correct?

[User] Yes, ma'am.

[Assistant] Okay, we'll go ahead and get this over to dispatch, okay?

[User] Thank you, timely.

[Assistant] All right, bye-bye.

[User] Bye-bye.

[User] Yes, ma'am. This is Special Agent Richard A. Smith, badge number 0931 with the United States Illuminati Order, someone just called me from this number.

[Assistant] Okay, hold on one second, sir.

[User] Thank you.

[Assistant] Uh-huh.

[Assistant] Okay, sir?

[User] Yes, ma'am.

[Assistant] I'm just trying to find your exact location. How can I assist them with that?

[User] Okay, exactly, there's just one AC unit on the roof. When they get on the roof, there's only one main unit. Once they get to the front side of it where the pipe goes down into the roof, it goes down about 45 to 50 feet. I'm at the bottom of that. I can hear them on the roof.

[Assistant] Okay, hold on, sir.

[User] Thank you.

[Assistant] Okay, sir. They're going to get the ladder truck up there, okay?

[User] Thank you very much.

[Assistant] You're welcome. Bye-bye.

[User] Bye-bye.


[Assistant] 9-1-1, what's your emergency?

[User] I'm calling about a friend who lives at 6155 Gray Street. I've been told her boyfriend is assaulting her.

[Assistant] Okay, what's her name?

[User] Her name is Ashley.

[Assistant] And the boyfriend is beating her up?

[User] Yes, that's what I was told. She called a friend in Broomfield, and they told me to check on her.

[Assistant] Alright. What's your name?

[User] My name is B.

[Assistant] And what's your phone number?

[User] I don't know off the top of my head.

[Assistant] Okay, so this information is third-party?

[User] Yeah, but she has a son and she's in trouble.

[Assistant] Alright, it's in the basement of 6155 Gray Street, correct?

[User] Yes, there's an outside entrance from the garage on the south side.

[Assistant] We'll send someone over there.

[User] Thank you.

[Assistant] What is your current location?

[User] I don't know.

[User] I have a hostage. If you don't tell your people to back off, she's going to die.

[Assistant] Please stay calm. Let's talk this through.

[User] Get them away from the house now, or the hostage is dead.

[Assistant] Sir, stay on the line with me, okay?

[User] I'm watching them. They're not leaving.

[Assistant] We need to communicate to get this resolved. Please stay with me.

[User] They're not leaving. I'm losing my temper.

[Assistant] I understand. Tell me your name so we can talk.

[User] It doesn't matter what my name is. Keep them away from the house.

[Assistant] We are going to do everything we can to help you. Please, talk to me.

[User] Get them away from this house now.

[Assistant] What is the hostage's name?

[User] It doesn't matter now.

[Assistant] What kind of weapon do you have?

[User] I'm hanging up if they don't leave. I promise you bad things will happen.

[Assistant] Please stay with me. We need to work this out.

[User] Why are they still around the house? You're not getting this.

[Assistant] I'm trying my best. Tell me what you need.

[User] Get them away from the house right now.

[Assistant] We are doing everything we can. Please stay on the line.

[User] I'm about to start hurting the hostage.

[Assistant] Please, we need to resolve this peacefully. Don't hurt anyone.

[User] I'm done talking.

[Assistant] Sir, do not hang up. We can work this out.

[User] This is it. I'm done.

[Assistant] Please, talk to me. I just want to help.

[User] Why are they still around the house? Do you want this little girl hurt?

[Assistant] I just got here. Let's work this through.

[User] I'm done. I'm hanging up.

[Assistant] Please, don't hang up. We can find a solution.


[Assistant] 9-1-1, what's your emergency?

[User] My parents were shot.

[Assistant] Your parents were shot? Where are you now?

[User] I'm at 4240-47 Avenue.

[Assistant] Is this a house or an apartment?

[User] It's a house.

[Assistant] Okay, what's your name?

[User] Alex.

[Assistant] Alex, how old are you?

[User] I'm 14.

[Assistant] Where are your parents now?

[User] They're in the bathroom.

[Assistant] Who shot your parents?

[User] I did.

[Assistant] You did? Okay, stay on the line with me. How did this happen?

[User] I was sleeping, and the next thing I knew, the gun was in my hands and my parents were on the ground.

[Assistant] Is there anyone else in the house with you?

[User] No, it's just us.

[Assistant] Are they breathing?

[User] I don't know.

[Assistant] Can you check for me?

[User] Okay.

[Assistant] Where did you shoot your parents?

[User] I shot my dad in the shoulder. I don't know where I hit my mom.

[Assistant] Can you try calling your dad? See if he responds.

[User] Dad! Dad! Dad! He's not responding.

[Assistant] Alex, where is the gun now?

[User] It's in the bathroom.

[Assistant] Okay, we're going to get you some help. Can you stay on the line with me?

[User] Okay.

[Assistant] Are there any other weapons in the house?

[User] No, it's just the one gun.

[Assistant] Are you on any type of medication?

[User] No.

[Assistant] Were you upset with your parents before this happened?

[User] No, I wasn't upset.

[Assistant] Okay, what is your last name, Alex?

[User] Crain. C-R-A-I-N.

[Assistant] When's your date of birth?

[User] July 19th, 1996.

[Assistant] What are you wearing right now?

[User] I'm wearing mesh shorts and a jacket.

[Assistant] Okay, can you go outside and wait for us? Make sure you don't have any weapons on you.

[User] Okay. I'm going outside.

[Assistant] Are you white, Black, or Hispanic?

[User] White.

[Assistant] Let me know when you see the police.

[User] Okay, I'm outside.

[Assistant] Do you see them yet?

[User] No, not yet.

[Assistant] Okay, hang in there. They're on their way. How many times did the gun go off?

[User] Twice.

[Assistant] Is there a car in the driveway?

[User] Yes, a gray truck and a blue truck in the back.

[Assistant] Do you hear any sirens?

[User] Yes.

[Assistant] Are you at the end of the driveway?

[User] No, I'm near the front door.

[Assistant] Are you outside?

[User] Yes, I'm walking down the driveway now.

[Assistant] Okay, let me know when you see the police.

[User] I see them now.

[Assistant] Put your hands up, Alex. Put the phone down if you need to and put your hands up.


[Assistant] 9-1-1, what's your emergency?

[User] Hello.

[User] I'm gonna hurt myself.

[Assistant] Where are you at?

[User] I'm on N 11th St, Fresno, California.

[Assistant] Do you have an address?

[User] 1120 N 11th St.

[Assistant] What's your name?

[User] My name is Charles.

[User] I'm beside a white Ford.

[Assistant] I show 1120 N 11th St is not a valid address. Can you confirm?

[User] It's my old house.

[Assistant] I'm sorry to hear that. Why do you want to hurt yourself, Charles?

[User] It's just time for me to die. She's always been a butthead.

[Assistant] Who's being a butthead?

[User] Just someone I know.

[Assistant] Okay, are you armed at all?

[User] Yes.

[Assistant] What are you armed with?

[User] I have a 9mm and two knives.

[Assistant] What are you wearing right now?

[User] Black Dodger shirt, blue jeans, and white tennis shoes.

[Assistant] Have you been doing drugs or drinking today?

[User] No drugs, just drinking.

[Assistant] How much have you had to drink?

[User] A good amount.

[Assistant] Are you home alone? Is there anybody else there with you?

[User] I'm by myself.

[Assistant] Where are you at on the property?

[User] I'll wait right here. I won't go anywhere.

[Assistant] What's your birthday?

[User] May 17, 1966.

[Assistant] What's your last name, Charles?

[User] Salinas. S-A-L-I-N-A-S.

[Assistant] So you're going to wait by the street for them?

[User] I'm going to wait right in front of my old house.

[Assistant] Did you get there in a car or on foot?

[User] I walked. I've been walking for days.

[Assistant] And where were you living before you went back to your old house?

[User] I had to come home. This is where I was supposed to die.

[Assistant] And you don't have any family members, mom, dad, brothers, sisters?

[User] Everybody's dead.

[Assistant] When officers get there, can you put your weapons down, hide them somewhere, get them away from you?

[User] I'm not going to hurt anybody. I just want them to know that.

[Assistant] I need you to make sure you put those weapons down, though.

[User] There's no way they'll shoot me unless I move aggressively. I just need them to know I'm not going to hurt them.

[Assistant] Is there anybody else around you right now?

[User] No, ma'am, there's nobody around me.

[Assistant] Can you move somewhere safer?

[User] I'll stay where I'm at.

[Assistant] It's a residential area, right? Where would you move to that's safer?

[User] I don't know, I'll just stay here.

[Assistant] Alright, just stay where you are. The officers will be there soon.


[Assistant] 9-1-1, what's your emergency?

[User] We're at the Brightleaf flea market.

[Assistant] What's the address? Do you know?

[User] No, I don't know.

[Assistant] Okay, and you're calling from a mobile phone?

[User] Yes, 911.

[Assistant] And what's the problem?

[User] We're missing a child.

[Assistant] You're missing a child? How old is the child?

[User] Three years old.

[Assistant] Which flea market are you at?

[User] The one on Brightleaf. The big one, I can't think of the name.

[Assistant] Is it the one with the shelters outside the building?

[User] Yeah, the Brightleaf Market.

[Assistant] Are you able to ask someone nearby for the physical address?

[User] I think it's 2320.

[Assistant] How did you get that address?

[User] It's on the sign outside.

[Assistant] Okay, got it. And what is your name?

[User] Keanu Hawkins.

[Assistant] Alright, hang on just a moment.

[Assistant] How long has the child been missing?

[User] About almost two hours, an hour and a half.

[Assistant] Alright. Does the child have any medical or mental conditions?

[User] I don't think so.

[Assistant] Alright, can you provide a description of the child?

[User] He's short with black hair.

[Assistant] What is his race?

[User] He's partly Asian, partly Caucasian.

[Assistant] Okay, and he is male?

[User] Yes.

[Assistant] What was he wearing?

[User] A blue shirt with a yellow truck on it, blue sweatpants, and blue sneakers.

[Assistant] What's his name?

[User] His nickname is Rajee, but his full name is Siraj Munir.

[Assistant] Can you spell his first name for me?

[User] S-I-R-A-J.

[Assistant] And his last name?

[User] Davenport.

[Assistant] How tall is he?

[User] He's a little higher than my knees.

[Assistant] How much does he weigh?

[User] Probably about 35 pounds.

[Assistant] What color is his hair?

[User] Black.

[Assistant] What color are his eyes?

[User] Brown.

[Assistant] When did you last see him?

[User] Around 11:45 AM.

[Assistant] Has he ever been missing before?

[User] No.

[Assistant] Did he have any personal items with him, like a toy?

[User] No.

[Assistant] Where are you standing right now?

[User] I'm standing outside the Brightleaf flea market with my cell phone.

[Assistant] Have you asked the people in the market if they have seen him?

[User] Yes, they announced it inside but no one has seen him.

[Assistant] What's your name?

[User] Rosa. Last name Thomason.

[Assistant] What color shirt are you wearing?

[User] A black shirt with a print on it, black pants, and sandals.

[Assistant] What is your race?

[User] I'm Asian.

[Assistant] Alright, stay there. An officer is on their way.

[Assistant] Do you see the officer arriving?

[User] Yes, I see them.

[Assistant] Alright, flag them down so they can see you.

[User] They see me now. I'm talking to them.

[Assistant] Okay, I'm going to hang up now. Thank you.

[User] Thank you. Bye.


[Assistant] 9-1-1, what's your emergency?

[User] We're at the entrance to the airport, south entrance just before the turn.

[Assistant] Are you by the south U-turn or near the main entrance?

[User] There's a TSA agent that looks like he's having a heart attack or a stroke.

[Assistant] Where exactly are you?

[User] We're on the road that goes into the airport, right before the major turn.

[Assistant] Are you on the bridge?

[User] No, we're before the bridge.

[Assistant] Which way were you coming from?

[User] We're coming from 360 onto the airport.

[Assistant] Okay, hang on a minute. You said you think he's having a heart attack?

[User] Yes, he slumped over in his truck.

[Assistant] All right, please hold.

[Assistant] Fort Worth Police in 002, this is Donna with the airport fire department, police and fire. We need an ambulance for a TSA agent having a heart attack at the south entrance.

[Assistant] We're aware of it.

[Assistant] Okay, thank you. An ambulance is on the way.

[User] Thank you very much.

[Assistant] You're welcome. Bye.

[Assistant] Fort Worth Police in 002, this is Donna with the airport fire department, police and fire. Do you have an ETA for your fire people for the accident?

[Assistant] Um, I don’t. Hang on just a second. Let me find the call. It’s Trinity, and they're en route right now. I don't have an ETA, though. I just know they’re en route.

[Assistant] Okay, very good. Thank you.

[Assistant] Bye-bye.

[Assistant] Fort Worth Police, 0034.

[Assistant] Hey, this is Amber at Airport DPS. That call we transferred earlier about a one-car collision with a male subject possible heart attack, we have two officers out with him now. He is unconscious with shallow breathing.

[Assistant] Do you have an officer en route?

[Assistant] Yes, at Eamon Carter, the transition to International Parkway.

[Assistant] Okay, I've got it at 820 in Trinity. Is that it?

[Assistant] No, it’s actually Eamon Carter and International Parkway.

[Assistant] Okay, let me update that. What kind of vehicle?

[Assistant] It is a 2008 Toyota pickup with a disabled plate.

[Assistant] I’ll add that to the call.

[Assistant] Amber, this is Stephanie. I've got an accident at Eamon and International; is MedStar en route?

[Assistant] Yes, it’s a male TSA employee, and he was unconscious when officers arrived on the scene.

[Assistant] We're sending an ambulance now. Do you need anything else?

[Assistant] No, I think we're good. Thank you.

[Assistant] Okay, bye.

[Assistant] Bye.


[Assistant] 9-1-1, what's your emergency?

[User] Ronald 911 with the location of the emergency.

[User] This is Callow. We're at the Best Western off of 114. Someone has been shot in the neck. They're going to need medical assistance.

[Assistant] Go ahead, sir.

[User] Yes, sir.

[Assistant] Let me get Denton County on the line to get you an ambulance. What room are they in?

[Assistant] Sir, what room are they in?

[User] They're not in a room, we're out at the pool right now. The pool area.

[Assistant] Denton County 911.

[User] Yes, ma'am. This is Brooke up at the transfer. We need an ambulance. We have a shooting at the Best Western.

[Assistant] Sir, what's the address there?

[User] Ma'am, I'm not sure of the exact address. It's 377 and 114.

[Assistant] Okay, what's going on there, sir?

[User] I'm an off-duty officer. Somebody got a hold of my gun. It's 801 West Byron Nelson.

[Assistant] 801 West Byron Nelson?

[User] I'm not sure. It's 377 and 114, but somebody got a hold of my gun and shot somebody.

[Assistant] Okay, so somebody took your weapon and shot somebody else in the neck?

[User] Yes, ma'am.

[Assistant] Okay. Where's the weapon at now, sir?

[User] I have it in my custody.

[Assistant] Okay, you have it in your custody. Where's the person that did the shooting?

[User] He is right here next to me. It's... It's fine. He didn't understand it was an off-duty weapon.

[Assistant] I have an ambulance on the way. What is your name, sir?

[User] Okay, what's going on? There's an argument.

[User] Why, God! Why!

[Assistant] Sir, who is yelling?

[User] Hello? Hello, who did you have me call?

[Assistant] Sir, who is yelling?

[Assistant] Sir?

[Assistant] Sir?

[User] Yes, ma'am. I need to talk to you. I don't need to talk to him. The person that is shot.

[Assistant] The person that was shot, where are they?

[User] She's right on the ground and a nurse is doing CPR on her.

[Assistant] CPR is in progress?

[User] Yes, ma'am.


[Assistant] 9-1-1, what's your emergency?

[User] Listen, please. Don't hang up and listen to me. I've been taken out of my house at gunpoint.

[Assistant] What is the address?

[User] Please, I am on the road. He's got me with my kids.

[Assistant] Ma'am, what is the address?

[User] I'm heading to the police department. I was able to escape.

[Assistant] Ma'am, you need to slow down because I don't know where you are. Which police department?

[User] I don't know, please. Hold on.

[Assistant] Hold on one second, ma'am. Just stay on the line.

[dispatcher] Plantation Police Department, this is Sunrise with a transfer. It sounds like it's possibly going to be a signal 24, signal zero.

[Assistant] Okay, what's the address?

[dispatcher] She doesn't have the address. I'm trying to look it up.

[Assistant] Where is Plantation Police Department?

[User] Tell somebody to intercept me on 6th Street.

[Assistant] What's the problem, ma'am?

[User] He took me out of my shower. I'm on the road now.

[Assistant] Do you know him?

[User] Yes, his name is Carlos.

[Assistant] Is he armed?

[User] Yes, he has a gun.

[Assistant] What kind of car are you in?

[User] He's accelerating on me!

[Assistant] I need you to stay calm. What kind of car are you in?

[dispatcher] Plantation, what car are you dispatching?

[dispatcher] Stand by, I'm relaying.

[dispatcher] Hello Plantation? Shots fired.

[User] Help, he's going to shoot me!


[Assistant] 9-1-1, what's your emergency?

[User] I don't know what the address is, but it appears to be south of the 118 and Canoga or Topanga, and there's a big plume of black smoke.

[Assistant] So it's near Canoga Boulevard and the 118?

[User] I believe so. It might be between Canoga and Topanga.

[Assistant] The 118, the Ronald Reagan, on the Los Angeles side?

[User] Yes, that's correct. This is near Simi Valley.

[Assistant] Simi Valley? I'm not seeing anything in that area. So you see some black smoke there?

[User] Yes, I just saw a big plume of black smoke.

[Assistant] Okay. It looks like we have a big traffic accident. Maybe, can you confirm the location again?

[User] It looks like it's near Oregon and Rinaldi and Canoga. Below the freeway almost.

[Assistant] We're getting a number of calls on it. It looks like there's a bad traffic accident there with fire.

[User] Alright.

[Assistant] Okay, ma'am, please calm down. You are not involved in the accident, correct?

[User] Yes.

[Assistant] Alright. We've got people on the way there now.

[User] Okay, okay.

[Assistant] Ma'am, is this a train versus another train or a train versus a vehicle?

[User] Train versus another train. People are bleeding and hurt here.

[Assistant] Stay with me on the line, ma'am. We're already on the way there now.

[User] Okay.

[Assistant] The fire department and police are on the way now. If you want to stay and help, please do not let anyone get close to that train.

[User] Okay.

[Assistant] If you see people jumping out or moving, you can assist them, but do not get close to the fire.

[User] Okay.

[Assistant] Don't put yourself in danger. If you feel like you can help, do so, but prioritize your safety.

[User] Okay.

[Assistant] Make sure to not block the intersection with your vehicle. Stay clear and keep others away.

[User] Okay.

[Assistant] The police and Department of Transportation are on their way.

[User] Are they coming to my house or to the train?

[Assistant] They are coming to the train location, but will need your address as a reference.

[User] Okay, I've got them on now.

[Assistant] 911, what's the address of your emergency?

[User] There was a train collision outside our MetroLink, right by our campus. They came out of the Topanga tunnel.

[Assistant] Can you tell how many people are hurt?

[User] I don't know. We heard it from our campus. We haven't been down there yet.

[Assistant] We already have units on the way.

[User] Okay.

[Assistant] Can you tell me what you see exactly?

[User] The MetroLink train and a freight train collided. The MetroLink train has derailed. There are people screaming.

[Assistant] MetroLink versus freight train and people are screaming?

[User] Yes, it's derailed, and the first car is torn up. There's a fire.

[Assistant] Which train is on fire?

[User] The freight train.

[Assistant] And is there anyone lying outside the train?

[User] Not right now.

[Assistant] Alright, we have help on the way. Stay on the line with me.

[User] Okay.

[Assistant] Fire department, 9-1-1, what's the address of the emergency?

[User] Yes, I'm on the MetroLink train. We just left Chatsworth station heading towards Simi Valley. We had a collision with something. There are many people bleeding and on the floor.

[Assistant] Can you give me an intersection or something close to your location?

[User] We are almost at the first tunnel going towards Simi Valley.

[Assistant] So you're on the MetroLink train heading towards Simi Valley from Chatsworth?

[User] Yes, we just collided with something. There are many people injured and bleeding.

[Assistant] Are you in Simi Valley now?

[User] No, we're at the end of Chatsworth, probably.

[Assistant] Hold on a second, sir. Don't hang up.

[User] Okay.

[Assistant] County Fire, you guys handle calls in Simi Valley, correct?

[User] I'm right next to the Chatsworth School.

[Assistant] Is that near Heather Lee Lane and Dora?

[User] Yes, somewhere around there.

[Assistant] Okay, we have units on the way. Do you know how many people are hurt?

[User] I can see about seven or eight people who are bleeding and on the floor in my car.

[Assistant] Hold on a second, don't hang up.

[User] Okay.

[Assistant] Are you hurt?

[User] No, but several people are bleeding. We're trying to help them.

[Assistant] Alright, we have paramedics on the way. Can you tell me how many people are hurt?

[User] One, two, three, maybe six or seven people in my car.

[Assistant] How many cars are on the MetroLink train?

[User] There are three cars on this train.

[Assistant] Can you tell me if anyone is unconscious?

[User] I see one person who might be.

[Assistant] Try not to move anyone unless it's absolutely necessary. If anyone is bleeding, use a clean cloth and apply firm pressure until help arrives.

[User] We'll do what we can. We're trying to get people out who can move.

[Assistant] Stay on the line so we can ensure help arrives at the right location.

[User] Okay.

[Assistant] Who's screaming?

[User] A person in a wheelchair flew down the stairs from the top to the bottom.

[Assistant] Is anyone getting to her?

[User] She's strapped in the wheelchair on her back, but she seems okay.

[Assistant] Can anyone get her deputy for me?

[User] We're close to the Santa Susana Pass, a little east of it, making the turn towards the first tunnel in Simi Valley.

[Assistant] Are you hurt, sir?

[User] My elbow feels funny, but nothing serious. The last car is almost completely destroyed.

[Assistant] You said the back car is pretty much mangled?

[User] Yes, it looks completely destroyed. There might be many fatalities.

[Assistant] Let me know when you see any fire trucks.

[User] I hear them but don't see them yet.

[Assistant] Stay calm. Help is coming. Can you assist people without hurting yourself further?

[User] Yes, we are trying to help where we can.

[Assistant] Alright. We have units on scene now. Help other people move to a safe area if you can do so safely.

[User] Okay, I need to turn this off to help.

[Assistant] That's fine. Take care of yourself.

[User] Alright, thank you. Bye.


[Assistant] 9-1-1, what's your emergency?

[User] My daughter is choking on a bouncy ball.

[Assistant] Okay, and you're at 25-25 North 10th Street?

[User] Yes.

[Assistant] Is she able to breathe?

[User] No.

[Assistant] Okay, I'm going to get the ambulance on the way. Somebody will guide you through the Heimlich maneuver. Stay on the line, okay?

[User] Yep.

[Assistant] How old is she?

[User] Seven.

[Assistant] Okay, are you able to get behind her?

[User] Is she okay? No.

[Assistant] It's okay. Is she really turning purple?

[User] No, that's my three-year-old.

[Assistant] Okay, can you have someone stand behind her?

[User] My son is behind her right now.

[Assistant] Okay, wrap his arms around her abdomen. Right around her abdomen. And then lift up and towards him.

[User] Oh my God, she's about to pass out.

[Assistant] Okay, lift up and towards him. Up and towards her. Keep going.

[User] Oh my God, she's turning red now!

[Assistant] Okay. My partner has the ambulance on the way.

[User] Thank you.

[Assistant] Okay, tell me what's going on right now.

[User] Are you okay? Keep going up and towards her right into her abdomen. A little bit higher than the abdomen. You're hurting her. I can't do it.

[Assistant] You keep trying. Oh my God, I cannot watch this. Keep going. The ambulance is on its way.

[User] She's crying.

[Assistant] She is crying. That means she's getting some air. That's good.

[User] She got it out. She puked it out.

[Assistant] Thank God. Excellent.

[User] Oh my God.

[Assistant] They're going to still come over and check on her to make sure she's okay.

[User] Thank you so much.

[Assistant] All right. They're on the way. I'm going to let you go then.

[User] Thank you very much.

[Assistant] You're very welcome.


[Assistant] 9-1-1, what's your emergency?

[User] Uh, I mean, it's, I'll use an emergency that the AMS and fire department will probably be involved before death.

[Assistant] Do you need a rescue unit?

[User] Okay, do you need an officer?

[User] I need, really, I guess I need both, because my wife accidentally got shot.

[Assistant] What? Who's dead?

[User] My wife.

[Assistant] She's dead?

[User] Yeah, I'm sure.

[Assistant] Is she in the house with you?

[User] I'm looking at her right now.

[Assistant] I'm sorry? You looking at her?

[User] Yes.

[Assistant] Okay, what lot do you live in?

[User] What?

[Assistant] Where do you live, sir?

[User] 219 South Car Avenue.

[Assistant] Okay, is your wife breathing?

[User] No.

[Assistant] She's not breathing?

[User] No, but she works for the department. She's had trouble with guys, she had trouble with someone she brought home a 40 caliber.

[Assistant] Okay. Where is your wife at right now?

[User] She's sitting in a recliner.

[Assistant] Is she awake?

[User] No, ma'am.

[Assistant] Did she shoot herself?

[User] Hello, I accidentally shot her.

[Assistant] You accidentally shot her?

[User] Yes, ma'am.

[Assistant] Okay, and she's dead? How old is your wife?

[User] Hello?

[Assistant] What did you ask me?

[User] I said, how old is your wife?

[User] 50-something, I don't know.

[Assistant] Okay, where did you shoot her?

[User] Apparently I shot her in the back of her head.

[Assistant] In the back of her head?

[User] Yes, ma'am.

[Assistant] And when did you do this, sir?

[User] Last night.

[Assistant] Last night and you're just now calling us?

[User] Yes, ma'am. I'm diabetic, it wasn't my fault, but I got, went and bought a big old jug of brandy. Either way, we were looking at the merits, that 40 caliber or something like that.

[Assistant] And that's what you had, a 45 or 40 caliber?

[User] She was going to show me what? She's going on vacation next week. We're going to go to the city's choice and do this and that. This 40 caliber has a trigger.

[Assistant] Where is the gun now?

[User] It's on the floor.

[Assistant] Okay. Are you okay?

[User] The gun went off.

[Assistant] Are there other children in the house?

[User] Yes, we have two kids.

[Assistant] Are they in the house with you now?

[User] Yes. I'll arrange somebody to come and take care of them.

[Assistant] How old are they?

[User] They are girls.

[Assistant] Sir, where are the children right now?

[User] They are in their room with a lady.

[Assistant] How old are they?

[User] They are young, but I'll make sure they are okay.

[Assistant] Okay, that's the officer, sir. Go open the door.

[User] Okay, okay.

[Assistant] Thank you.

[User] Uh-huh, bye-bye.

[Assistant] Okay. Go let the officers in, okay.


[Assistant] 9-1-1, what's your emergency?

[User] There was a shooting involving a black Audi with no plates. The suspect is a black male, 25 to 30, driving at a high speed.

[Assistant] Can you confirm the location of the shooting?

[User] It's near Bradley and Magnolia. The suspect in that shooting matches the description.

[Assistant] We have officers responding. Can you stay on the line and provide more details?

[User] Yes, the vehicle was a black Audi around 5 years old, and the suspect was armed with a shotgun. He was last seen eastbound on University from 45th.

[Assistant] We have units en route and setting up a perimeter. Is there anything else you can add?

[User] No, that's all I saw.

[Assistant] Thank you. Please stay safe and avoid the area. Officers are handling the situation.


[Assistant] 9-1-1, what's your emergency?

[User] I need an ambulance to 101 Colony.

[Assistant] Okay, what's going on?

[User] The man has been stabbed.

[Assistant] Okay, who stabbed him?

[User] You need to send an ambulance right away.

[Assistant] We have people en route. Who stabbed him?

[User] Sir. Hello?

[Assistant] Who stabbed who? Is it a man or a woman? Can you tell me where?

[User] Yes. They're en route.

[Assistant] You need to answer my questions. Who stabbed who?

[User] Why can't you answer my question? Please, it's been an ambulance. The man needs help.

[Assistant] They are en route. You need to answer my questions. Who stabbed who?

[User] Sherifffield, please.

[Assistant] Dispatcher 516. I'm looking for Officer Will, please.

[Assistant] Hold on one moment. Let me give you the prompt ask.

[User] Thank you.

[Assistant] Sir?

[User] Hi. For Colony Street, what is that for? It's a stabbing.

[Assistant] Okay.

[Assistant] Fairfield 911, what's your emergency?

[User] Yes, 101 Colony Street, Fairfield.

[Assistant] What's happening there?

[User] A man just stabbed my son.

[Assistant] Who did this?

[User] Son's neighbor.

[Assistant] Is he still there?

[User] No, he's gone. Ran out. Call the ambulance, please.

[Assistant] Is your son breathing?

[User] He's breathing, but he stabbed him. He's bleeding.

[Assistant] Where is the person that did this?

[User] Next door.

[Assistant] Please, don't hang up. I have more questions.

[User] The neighbor next door.

[Assistant] What did they do this for?

[User] I don't know. Something about his daughter.

[Assistant] Are you there?

[User] Yes. Please hurry, he's bleeding here.

[Assistant] Where is the person that did this?

[User] Next door.

[Assistant] Where is your son?

[User] He's right on the floor here bleeding.

[Assistant] Is the knife still in him?

[User] Knife, yes.

[Assistant] What's the person's name that did this?

[User] I don't know their name.

[Assistant] Is your son having difficulty breathing?

[User] Yeah, he's breathing.

[Assistant] Is he having difficulty?

[User] Never mind all the questions, just get everybody out here.

[Assistant] Listen to me. People are on the way. You have to stay on the phone and tell me what's going on.

[User] He's just lying here bleeding.

[Assistant] Where is the neighbor that did this?

[User] Next door.

[Assistant] What is their name?

[User] I don't know who it is.

[Assistant] Is it a man or a woman?

[User] A man.

[Assistant] Can you tell me what he looks like?

[User] He's about six foot six. White male.

[Assistant] Where is the person now? In a higher number next door or a lower number next door?

[User] I don't know. We're 101.

[Assistant] What color is the house next door?

[User] White.

[Assistant] Okay, nobody knows this person?

[User] I don't know who he is.

[Assistant] Did anybody see what happened?

[User] No, I just came back from dinner and this man came through the door and started stabbing my son.

[Assistant] Where is the knife?

[User] It must be next door with him.

[Assistant] So the neighbor has the knife?

[User] Yes.

[Assistant] Okay, stay on the line with me. Describe the man who did this.

[User] He's about six foot six, white male.

[Assistant] Help is on the way. Stay on the phone with me.

[User] Okay, please hurry.

[Assistant] How old is your son?

[User] 59.

[Assistant] Let them in. The police are here.

[User] My son is right here on the floor.

[Assistant] Who did it?

[User] The man next door.


[Assistant] 9-1-1, what's your emergency?

[User] I need an ambulance and police. I don't care who.

[Assistant] What's the address of the emergency?

[User] 15612 Spring Hill.

[Assistant] What's going on there?

[User] I just found my father murdered in his bathroom.

[Assistant] You just what?

[User] I just found my father murdered, tied in his bathroom, and his car has been stolen.

[Assistant] Okay, you don't have any idea what happened, sir?

[User] No, I just have been trying to get a hold of him for days and I decided to come over to his house.

[Assistant] You're at 15612 Spring Hill, correct?

[User] Yes.

[Assistant] Hold on one second. Let me get help started that way, okay?

[User] Okay.


[Assistant] 9-1-1, what's your emergency?

[User] We just got to Shiller Park.

[Assistant] Someone, what?

[User] We just got to Shiller Park. They just beat up my nephew and stole something.

[Assistant] Okay, your phone keeps cutting out. Where are you?

[User] Shiller Park.

[Assistant] Where in Shiller Park?

[User] At the pond.

[Assistant] At the pond?

[User] Yes.

[Assistant] Did someone beat up your nephew and steal something?

[User] Yeah, they're coming back.

[Assistant] They stole what?

[User] They stole his stuff and now they're coming back.

[Assistant] Okay. Who are they? Do you know?

[User] Some black people.

[Assistant] What do they look like?

[User] They're black. I just know.

[Assistant] I'm sorry. Are they male, female?

[User] Male.

[Assistant] How many?

[User] Like ten of them.

[Assistant] Do you know what clothing they're wearing?

[User] No.

[Assistant] What is your name?

[User] My name is Lisa.

[Assistant] Where are you?

[User] At the pond. I can't hear you well.

[Assistant] Stay on the phone with me, okay? Does your nephew need any medical attention?

[User] He got hit in the head with a tackle box.

[Assistant] Okay, can you start me a squad for Shiller Park, 0838?

[User] Everyone get in the van now!

[Assistant] What kind of a van are you guys in?

[User] I have to leave because they're coming back.

[Assistant] Okay, what kind of van are you in?

[User] A purple van.

[Assistant] A purple van?

[User] Yeah.

[Assistant] Where are you driving to? Can you drive somewhere safe?

[User] I lost my phone.

[Assistant] Okay, don't go back and get it. Can you lock your van doors?

[User] Yeah, but I can get it?

[Assistant] Just lock your van doors, okay?

[User] Okay, I'm in the car.

[Assistant] The officers are on their way.

[User] Just call me back.

[Assistant] Do you know if they had any guns or knives or anything like that?

[User] Sorry?

[Assistant] Do they have any other weapons on them?

[User] Oh, my God, my nephew!

[Assistant] Okay, stay on the phone with me. Is your nephew with you?

[User] They hit my nephew. They beat us up and pushed.

[Assistant] I know. Is your nephew with you?

[User] Yes.

[Assistant] The officers are on their way. Just stay on the phone with me, okay?

[User] Oh, God.

[Assistant] Stay on the phone. They'll be pulling up in just a second. Where's your van parked in Shiller?

[User] Right next to the pond.

[Assistant] Okay.

[User] I'm so sorry.

[Assistant] Okay. It's going to be okay. The officers will handle it.

[User] I know. They're already here.

[Assistant] The officers are there?

[User] Yes.

[Assistant] Okay, I'm going to get off the phone with you, alright?

[User] Okay.


[Assistant] 9-1-1, what's your emergency?

[User] I'm by the river. The dog jumped in the water and we can't get her out.

[User] Oh my God!

[User] I'm by Zay Street and Franklin.

[Assistant] Okay. What I did was I left a message on the owner's phone number. Is she still in the water?

[User] Yes, she's swimming around, but I don't know how long she'll make it.

[User] Oh my God.

[User] There's no one here. There's no dock, nothing. We're on the library side.

[Assistant] Did she just run down there?

[User] Yes, we're by the river near the public library. She's going to die out here. We need someone to get the dog.

[User] Can they send the fire department here? Someone has to be able to help.

[Assistant] We could possibly send somebody from the downtown fire department. Are you over by the public library?

[User] Yes, the public library.

[Assistant] Okay, I can see if they're willing to do that.

[User] Oh my God.

[Assistant] Just so you know, we did try to get a hold of the owner but haven't been able to reach them yet.

[User] Okay.

[User] Please send somebody, hurry!

[Assistant] Okay. We'll get someone there as soon as possible.

[User] Thank you. Bye.

[Assistant] Bye.


[Assistant] 9-1-1, what's your emergency?

[User] Police.

[Assistant] Do you need police, fire, or medic?

[User] Police.

[Assistant] Where do you need police?

[User] 930, Railroad.

[Assistant] Is that a house or a business?

[User] It's a business.

[Assistant] What's the name of the business?

[User] Flying Biscuit.

[Assistant] Why do you think it's being robbed?

[User] My girlfriend works there. She called me and hung up abruptly, and I can hear her yelling in the background.

[Assistant] What's your girlfriend's name?

[User] Danielle Watson. She gets off at nine and should have been home hours ago. It sounded like there was some type of commotion in the background when she called.

[Assistant] Okay, I'll go ahead and enter a call to have an officer out there and check it out. What's your name, sir?

[User] My name is Keith Smith.

[Assistant] What's your phone number?

[User] <phone number>

[Assistant] We'll give you a call back when we find out what's going on. Thank you very much.

[User] You're welcome.


[Assistant] 9-1-1, what's your emergency?

[User] Somebody, please come.

[Assistant] What's the address you're at?

[User] Fort Lauderdale.

[Assistant] Are you in Lauderdale Lakes or Lauderhill?

[User] Fort Lauderdale.

[Assistant] Is it a house or an apartment?

[User] A house.

[Assistant] Are you in the house now?

[User] Yes.

[Assistant] Are you sure about the address?

[User] Yes, please.

[Assistant] Okay, you're in Oakland Park. Are they in the house right now?

[User] I don't know.

[Assistant] What makes you think somebody is there?

[User] They broke into the house.

[Assistant] Okay, hold on for just one second.

[Assistant] You don't know if they're in there?

[User] Yes, they are.

[Assistant] How old are you?

[User] 14, please.

[Assistant] Of course. We're sending somebody there. Say your name for me.

[User] Mommy, I'm trying to call the police.

[Assistant] Did you see the person?

[User] No, please hurry.

[Assistant] How old are you?

[User] Fourteen.

[Assistant] Are you a girl?

[User] Yes.

[Assistant] What did you actually hear or see?

[User] Mommy, hush.

[Assistant] What did you say?

[User] They pulled into the house.

[Assistant] Are you inside the house?

[User] Yes, I'm with my mom.

[Assistant] What did you see or hear that made you think somebody broke into the house?

[User] The window crashed, and then they climbed into the window.

[Assistant] You heard the window crash, and you heard how many people?

[User] One.

[Assistant] Is your mom there with you? You keep saying, mommy. Who are you talking to?

[User] My mom. Mommy, hush.

[Assistant] Is anyone else with you besides your mom?

[User] Yes, my sister and my brother.

[Assistant] Are you in a bedroom?

[User] Yes.

[Assistant] Is the door closed?

[User] Yes.

[Assistant] Does the bedroom have a closet in it?

[User] Yes.

[Assistant] Can you go into the closet quietly?

[User] It can't close.

[Assistant] Can you go into the closet?

[User] No.

[Assistant] How many voices do you hear? Do you hear women or men? More than one?

[User] One. He was knocking on the door.

[Assistant] Did you see the person knocking on the door?

[User] Yes.

[Assistant] Who was it?

[User] He has a white shirt and black pants on.

[Assistant] Was he a black man or a white male?

[User] Black.

[Assistant] You said a white t-shirt or a white button-up shirt?

[User] A white t-shirt.

[Assistant] And what color were the pants?

[User] Black.

[Assistant] Was he dark-skinned or light-skinned?

[User] Dark-skinned.

[Assistant] Have you ever seen him before?

[User] Yes, this is our house.

[Assistant] No problem, they're on the way. Stay on the phone and be real quiet.

[Assistant] Do you hear anybody in the house right now?

[User] Yes.

[Assistant] You still hear them? Where does it sound like they are?

[User] In my mom's room.

[Assistant] He's in your mom's room?

[User] Yes.

[Assistant] Do you hear anything else, like walking around?

[User] Yes, he's walking up and down in the house.

[Assistant] Okay, the window that you heard break, was it in your room, your mom's room, the front of the house, or the back of the house?

[User] My mom's room.

[Assistant] Which side is that? The front of the house or the back of the house?

[User] The back.

[Assistant] Please, stay quiet. I don't want them to know you're in there.

[Assistant] Are you home by yourself or is somebody else there with you?

[User] My sister and brother are here too.

[Assistant] How old is your brother?

[User] 11.

[Assistant] How old is your sister?

[User] 12.

[User] I don't want to die, please.

[Assistant] No, no, don't worry about that. Don't say that. They're on the way.

[Assistant] Is your sister in the room with you?

[User] Yes.

[Assistant] Is she in the closet with you?

[User] Yes.

[Assistant] Okay, just stay as quiet as possible until the police arrive.


[Assistant] 9-1-1, what's your emergency?

[User] I need you to please send a fire ambulance.

[Assistant] I need you to please come.

[User] My brother's drunk and he took out a knife. Please come now.

[Assistant] Has he cut anybody, Ma'am?

[User] He's threatening and he touched a 12-year-old. Please come now.

[Assistant] I am sending someone. Ma'am, How old is your brother?

[User] He's forty-three, and he's been drinking.

[Assistant] Ma'am, you said he's been drinking. What has he been drinking?

[User] Yes, he has. Has he cut anybody yet? Is he threatening anyone?

[Assistant] I'm sending someone right now, what's your name?

[User] I'm telling you he's yelling.

[Assistant] Okay, what's your name?

[User] Manny

[Assistant] What is it?

[User] Manny, Manny, Manny. Please come.

[Assistant] Okay, just stay on the phone with me, okay?

[User] Yes, you did. Unless she's lying. She doesn't know you.

[Assistant] Ma'am, why would she lie?

[User] I don't know it. I don't know it.

[Assistant] What's your brother's name?

[User] Manny

[Assistant] Spell it for me.

[User] M-A-N-N-Y

[Assistant] Manny, Okay. Is he on any type of medication?

[User] Yes, but I don't know what. I don't care.

[Assistant] Does he have a history of doing this?

[User] Yes, that's why his children were taken away.

[Assistant] Has he ever hurt anyone before?

[User] He says that on June 16, he's going to die, and I think he wants to take us with him.

[Assistant] I don't hear him anymore. Is he... Hold on.

[User] Hold on.

[Assistant] Okay.

[User] Look at his wife.

[Assistant] Okay, no problem. Hold on.

[User] Hold on.

[Assistant] Mm-hmm. You go ahead.

[User] He's talking to her on the phone. He's talking to the woman that left.

[Assistant] Does he still have a knife in his hand?

[User] No, I can't see it. He's locked up in the room.

[Assistant] Mommy, go there. Open the door.

[User] Okay, ma'am, it looks like I've got an officer that should be there.

[Assistant] Ma'am, did he put the knife back?

[User] Ma'am.

[Assistant] Is that a gun?

[User] Yeah, but he doesn't have a gun.

[Assistant] Are you with the officer now?

[User] He's somebody to talk to him. No, put it back.

[Assistant] Are you with the officer, ma'am?

[User] Oh, excuse me. I was just trying to be...

[Assistant] Ma'am, is that the officer?

[User] Thank you, sir.


[Assistant] 9-1-1, what's your emergency?

[User] I have a gunshot victim here.

[Assistant] Okay, tell me exactly what happened.

[User] He was breaking into the house. I shot him.

[Assistant] What's the phone number you're calling from?

[User] It's [phone number].

[Assistant] How old is he?

[User] He's 30.

[Assistant] Are you with him now?

[User] He's outside. I believe he's shot in the head.

[Assistant] Can you just send somebody here, please?

[Assistant] I need you to tell me what happened, ma'am.

[User] He was breaking into the house.

[Assistant] Do you know who it was?

[User] Yes, that's my roommate.

[Assistant] And how did he get the gunshot wound?

[User] From me.

[Assistant] Where is the gun now?

[User] It's here at the house.

[Assistant] Is he awake?

[User] I don't know. I've not been out there. Please, come on.

[Assistant] Is he breathing?

[User] I don't know, please.

[Assistant] We're going to have somebody sent that way. I just need you to answer my questions as best you can, okay?

[User] Okay.

[Assistant] Is there any way you could go out and check on him?

[User] Yes, I can. Hold on.

[Assistant] If you feel comfortable doing so.

[User] Yes, he's breathing, but he's struggling.

[Assistant] Okay, he is breathing?

[User] Yes.

[Assistant] And where is the gunshot wound?

[User] It's to the head.

[Assistant] Is there any serious bleeding?

[User] Yes, there's bleeding. He's unconscious.

[Assistant] Is there more than one wound?

[User] No, just the one wound.

[Assistant] When did this happen?

[User] Just now.

[Assistant] Is there any way you could put the gun away or lock it up?

[User] Yes, I can do that.

[Assistant] What kind of gun is it?

[User] It's a .22 pistol.

[Assistant] What's your name?

[User] James Lang.

[Assistant] And what's the roommate's name?

[User] Richard Bartlett.

[Assistant] Was he armed or did he have any weapons?

[User] No, no weapons. Just very violent.

[Assistant] If you could just stay on the line for me, I'm going to give the responders some instructions, okay?

[User] Okay.

[Assistant] Are you still there, sir?

[User] Yes.

[Assistant] Were you able to put the gun away?

[User] Yes.

[Assistant] Is there any way you could get outside to the patient with the phone?

[User] No, I don't have a cordless phone.

[Assistant] Is there anybody else there with you?

[User] No, I'm alone.

[Assistant] I need you to get to the patient if able. Lay him flat on his back to keep his airway open.

[User] Okay, I will do that.

[Assistant] If able, get a clean, dry cloth or towel and place it firmly on the wound. Don't lift it up to look.

[User] Okay, I can do that.

[Assistant] Is he still breathing?

[User] Yes, but he sounds like he's gurgling.

[Assistant] We need to keep his airway open. Make sure he is flat on his back with no pillows.

[User] Okay.

[Assistant] Check his mouth for food or vomit.

[User] He's not vomiting.

[Assistant] How long will it be until responders arrive?

[Assistant] They are on their way as quickly as possible.

[Assistant] Don't put direct pressure if there is any visible fracture. Just apply firm pressure around the wound.

[User] There doesn’t appear to be a large amount of blood.

[Assistant] Can you ensure his head is tilted back to maintain the airway?

[User] I can't do that and come back to the phone.

[Assistant] Stay with him and monitor his breathing. Is there no way to bring the phone any closer?

[User] No.

[Assistant] Stay with him and ensure he continues breathing. I'm staying on the line.

[User] Okay.

[Assistant] Are you still there, sir? Hello?

[User] Yes, I'm here.

[Assistant] Is he still breathing?

[User] Yes.

[Assistant] The main thing is to monitor that as best you can. They're here. Thank God.

[Assistant] Stay separated from the weapon.

[User] Okay.

[Assistant] Let me know when they're right there with you.

[User] Do you want me to step to the door?

[Assistant] Let me know when they're with you. Just make sure to stay separated from the gun.

[User] They're on the porch.

[Assistant] If they're there with you, go ahead and step outside.

[User] Should I hold on, or they're asking questions?

[Assistant] If you could just let me know when they're with you and stay separated from the weapon.


[Assistant] 9-1-1, what's your emergency?

[User] Okay, and when you say he's down, what do you mean?

[Assistant] She says he's cold and he's not breathing.

[User] She says she's been trying to give him CPR.

[Assistant] Okay. Is there any way you can get a phone, a cell phone, or something over there to him?

[User] Well, I'll tell you what, I'm giving it to her right here. Here she is, right here.

[Assistant] Okay. Hello, ma'am.

[User] Yes, ma'am.

[Assistant] Okay. Can you get in there with him?

[User] I've been there trying to do mouth-to-mouth, but he's cold and stiff, really cold and stiff.

[Assistant] Okay.

[User] And I've been gone all day hunting for him because he's got a lot of mental problems, and he likes to go down to Durham and Raleigh.

[User] And he was stopped by the Apex Police about a year ago because it was like 4 in the morning, and he was out there.

[Assistant] Okay.

[User] He was going to go to the gang areas and get killed because he doesn't want to die of his lymphoma.

[Assistant] Okay. Do you have a cell phone at all?

[User] Yeah, but it died. It died.

[Assistant] What's your name?

[User] Jolene Hardy.

[Assistant] Jolene Harvey?

[User] Hardy. H-A-R-D-Y.

[Assistant] Okay. Alright. I'm just going to ask you some questions. How old is he?

[User] He's 60 years old.

[Assistant] Okay.

[User] I'm going to sit down before I fall down.

[Assistant] Okay. I have them on the way to you. I'm just going to talk to you while they're on the way.

[User] I'm at my neighbor's house right now because I tried all that time to resuscitate him and he's so cold and I couldn't stand it anymore.

[User] I came over here because it finally dawned on me I wasn't getting anywhere with it and he just got colder.

[User] I've been hunting for him all last night and all day. I haven't had any sleep.

[User] He's been doing these things for six years since he got sick.

[Assistant] Okay, last you were over there with him, was he awake?

[User] No, he was as cold as a bone.

[Assistant] Was he breathing?

[User] No, he's stiff and cold as a bone. I blew in his mouth and nothing happened. His chest didn't rise or anything because he's already cold.

[Assistant] Okay. Do you think he's beyond any help?

[User] Oh, God, yes.

[User] I've never seen a dead person outside of a coffin, and I had to put my mouth on his. It was so cold and his teeth are all knocked out.

[Assistant] His teeth are knocked out?

[User] Yes, because he hangs out sometimes he goes down to Raleigh and Durham and he walks. About a year ago, the Apex Police saw him at 4 in the morning heading toward Raleigh. They stopped and talked to him.

[User] He said, is there a law against me walking down the street at 4 in the morning? They said, well, no. He said, well, I'm not a window peeper or nothing. Can't I be on my way? And they said, yes.

[Assistant] Jolene, when's the last time you saw him?

[User] I saw him early yesterday morning. And then he took off somewhere that evening.

[Assistant] When's the last time you were home?

[User] I've been out all night and all day looking for him.

[Assistant] Okay.

[User] I got home about 3:30 this afternoon.

[Assistant] So before 3:30 this afternoon, when was the last time you were physically home?

[User] I was home once early morning, and he wasn't there then. But when I came back now, he is.

[Assistant] Okay, and you've been doing CPR?

[User] Yes, I have.

[User] I got a heart condition and high blood pressure and cholesterol, and I got sugar diabetes a little bit. And I couldn't breathe deep enough, but I mean, he was already sitting cold.

[User] He had to come home sometime in the morning time, not early morning, but later morning. Because I just went in there about 3:30.

[Assistant] Okay, is that the ambulance I hear pulling up?

[User] Yes, I hear it.

[Assistant] Okay, go ahead and talk to them.

[User] Alright.

[Assistant] Thank you. Bye-bye.


[Assistant] 9-1-1, what's your emergency?

[User] Uh, yes, this is Kirby Nicol, the mayor of Capitola. I'm calling for assistance.

[Assistant] Okay, where is this assistance needed, sir?

[User] I'd like to have an officer come to 4850 Emerald Street.

[Assistant] What's going on there?

[User] We've got a person here who is not fit to drive and needs to be taken back home.

[Assistant] Okay, so I just need to clarify, is the address 4850 Emerald Street?

[User] Yes, 4850 Emerald Street.

[Assistant] Alright. We'll send someone over. No lights and no sirens. And who's the person that needs assistance?

[User] My name is Kirby Nicol. I'm the Mayor of Capitola.

[Assistant] No, I mean the person that is intoxicated.

[User] The person that is ill is Jim Harris.

[Assistant] Okay. We will send someone to the address to assess the situation. Thank you.

[User] Thank you so much.

[Assistant] You're welcome. Goodbye.


[Assistant] 9-1-1, what's your emergency?

[User] I think we're on I-75.

[Assistant] I-75? Do you know what mile marker?

[User] No, I can't see anything. The fog is so dense and we just hit a guardrail. I think there was an accident behind us because I heard it.

[Assistant] Are you northbound or southbound?

[User] We are going southbound on I-75.

[Assistant] Okay, we're going to get you some help out there. What's the phone number you're calling from?

[User] Oh my gosh, it's so dark here.

[Assistant] Okay, and what is the city that you're nearest? Have you seen any signs for a city recently?

[User] Are we near Gainesville? We just passed Gainesville, University.

[Assistant] Okay, hold on just one second while I get this in, okay?

[User] Okay, it's very dangerous, so please be careful.

[Assistant] Are you out of the roadway?

[User] We are out as far as we possibly can.

[Assistant] That's good. Are there any injuries in your vehicle?

[User] No, no, thank God.

[User] But I think I heard another crash back there.

[Assistant] You heard another crash?

[User] I thought I did, but I'm not sure.

[Assistant] What's the color, make, and model of your vehicle?

[User] We just hit the guardrail.

[Assistant] Did you hit the guardrail or was there another vehicle involved?

[User] No, we hit the guardrail.

[Assistant] Okay, and you said you are out of the road as much as you can be? Are you blocking any lanes?

[User] No.

[User] Oh, someone stopped to help us.

[Assistant] That's good, but stay inside your vehicle until law enforcement gets there. Do you smell any gas or see any leaks?

[User] No, just the smoke from the fog.

[Assistant] Okay, hold on just one second. We are getting help out there to you. Are you able to talk to my friend?

[User] Yes, sure.

[Assistant] Hello, ma'am. We have help on the way. I'm showing you near Mile Marker 379, could that be right?

[User] Yeah, we passed the exit to Gainesville, right?

[Assistant] Are you southbound?

[User] Yes, ma'am.

[Assistant] Okay, just wanted to double check. What's your name?

[User] No injuries, but I think we need a tow truck.

[Assistant] That's fine. We can sort that out. I'm going to stay on the line with you until units find you. It's very hazy, so I want to make sure they can locate you.

[User] It's really bad out here. People are stopping.

[Assistant] If you're going southbound, are you on the left side or the right side of the road?

[User] I pulled the car all the way to the right side onto the grass.

[Assistant] Okay, you said the right side?

[Assistant] Hold on just one second. Okay.

[User] Oh no, another accident!

[Assistant] There was another accident?

[User] Yes, a truck. I think it was a semi.

[Assistant] What kind of truck, like a semi or a pickup?

[User] We can't see. The haze is too thick.

[User] I do hear a police officer or an ambulance.

[Assistant] Hold on just one second. Stand on the line, don't hang up.

[User] No problem.

[Assistant] Okay, you said another vehicle hit northbound?

[User] Yes, it looks like another accident on the other side.

[User] This is the third one now.

[Assistant] All right, if you're able to, turn on your emergency flashers, get out of your vehicle, and move as far away from traffic as possible.

[User] Okay, we're out as far as we can be.

[Assistant] You're doing really well. Are there any obvious injuries in any other vehicles that you can see?

[User] No, but it's hard to see anything.

[Assistant] Okay, just tell everyone to turn on their headlights and flashers and get out of the road.

[User] Okay, she said everyone get as far off the road as you can and put on your flashers.

[Assistant] Is everyone out of their vehicles?

[User] Yes, ma'am.

[Assistant] I'm going to ask you some medical questions. How many people would you guess are injured?

[User] Oh no, another accident!

[Assistant] Okay, that's the fourth vehicle now. Are you with the patients right now?

[User] No, we are too far away. We can't see much.

[Assistant] Do you know if there are chemicals or other hazards involved?

[User] Couldn't tell you.

[User] Another crash!

[Assistant] This is bad, people can't see. Is anyone pinned or trapped in their vehicles?

[User] We can't tell. This is getting worse. Another one just happened.

[Assistant] Okay, how many vehicles now?

[User] 16 now.

[Assistant] Okay, do you see any fire or anything like that?

[User] No fire. We can hardly see our hazards.

[User] Here comes another one. Oh my God, they're coming too fast!

[Assistant] Just keep yourself out of traffic. Try to direct people out of the road if you can, but keep safe.

[Assistant] Paramedics and police are on the way. Lots of help is coming.

[User] Another accident! This is getting bad.

[Assistant] Just keep your hazard lights on and stay out of traffic. Help is on the way.

[Assistant] Don't offer anyone anything to eat or drink, it might make them sick.

[Assistant] Let anyone injured rest in the most comfortable position. Don't move them unless it's absolutely necessary.

[User] We see some people lying on the floor. There's someone with a flashlight now.

[Assistant] You're doing a great job. Just keep everyone calm and wait for help. Are the semis rolled over?

[User] We can't see very well.

[User] There's people crying. I think someone might be dying.

[Assistant] Can you see anything specific or just hear crying?

[User] We're seeing some lights now from other vehicles.

[Assistant] Okay, please hold on and stay on the line.

[User] Should I give you another number in case my phone dies?

[Assistant] Yes, please give me the other number.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, I'm seeing a plane.

[Assistant] Good morning. Can you describe what you're seeing?

[User] We just saw a big airliner being escorted by two fighter planes.

[Assistant] Two fighter planes? Can you give me more details?

[User] It was flying low over the Medical Center. I thought it might crash into us.

[Assistant] Hold on a second. Let me check. [Pause] Hello? There's nothing going on, they're just testing.

[User] All right. Thank you. I'll let you know if something else happens.

[User] For whatever it's worth, I'm a motorist with a cell phone. I was coming through Journal Square just now. A four-engine passenger plane was making a sharp bank, and there was a military fighter plane flying right alongside it.

[Assistant] A passenger plane and a military plane were flying over Journal Square?

[User] Yes, they were high up, and the passenger plane was making a sharp turn. The military plane was right alongside it. It didn't look right, so I thought I'd let someone know.

[Assistant] Okay, sir. We will notify the relevant authorities. Thank you for letting us know.

[User] The F-18 chasing a big commercial plane round and round over downtown Jersey?

[Assistant] Yes, we're aware of it.

[User] Okay, thank you.

[User] Well, there's a plane.

[Assistant] Yes, ma'am. Please don't worry. It's just a test.

[User] No, no, it's impossible. There's still fighter planes.

[Assistant] Ma'am, the planes are just doing tests. There's nothing to worry about.

[User] No, that was a fighter and a commercial airplane. It went to Newark, and it came back towards me. I got pictures of it.

[Assistant] All right, ma'am. There's nothing to worry about. It's just testing, okay?

[User] I just had two unusual aircraft fly really close over my building. Is there something going on?

[Assistant] Yes, they're testing. There's nothing to be alarmed about.

[User] Okay, thank you.

[User] This is Wayne T. Garden from the 30 Hudson building in Jersey City.

[Assistant] Yes, we're aware. They're doing tests. The police are aware of it.

[User] Hold on because my building is starting to evacuate.

[Assistant] No, you don't have to evacuate. They're doing testing, and the police are aware of it.

[Assistant] Hello, ma'am?

[User] Yes, sir.

[Assistant] I can hear you. Your building is evacuating?

[User] Yes, but you say it's a test?

[Assistant] Yes, it's just a test. There's nothing to worry about.

[User] Okay, and it is a test? Who's testing?

[Assistant] The authorities are conducting test runs. There's nothing to worry about.

[User] Hi, do you know why there's an airplane flying low?

[Assistant] Yes, ma'am. The police are well aware of it. They're doing test runs.

[User] Okay, thanks.

[User] I'm in number 480 Washington Boulevard building and we're seeing a big jumbo plane circling around this area.

[Assistant] They're testing. There's nothing to worry about.

[User] Hello, my name is Elsa Salazar.

[Assistant] Ma'am, what is your emergency?

[User] The emergency is an airplane.

[Assistant] Ma'am, it's a test run. The police are aware of it. There's nothing for you to worry about.

[User] What's going on with this airplane?

[Assistant] It's a test run. The police are aware of it. Have a good day.

[User] I'm at a building in Jersey City, 77 Hudson Street, and there's an airliner circling.

[Assistant] They're doing testing on the planes. There's nothing to worry about.

[User] There's a whole crew here in emergency mode.

[Assistant] The police are aware of it, sir. We have numerous calls on it.

[User] Hi, do you know why there are planes hovering above?

[Assistant] Yes, ma'am. They're doing test runs.

[User] Hi, this is a call from Plaza 5 downtown. We have a complaint.

[Assistant] Yes, it's a test. There's nothing to worry about. You can see it on the news.


[Assistant] 9-1-1, what's your emergency?

[User] I just killed my family.

[Assistant] All of them?

[User] All three of them. All three of me.

[Assistant] What's your name?

[User] Michael Miller.

[Assistant] Hello.

[User] This isn't a joke.

[Assistant] Okay. Are you sure they're not breathing?

[User] My son was.

[Assistant] Where's your wife?

[User] They're all here in the kitchen.

[Assistant] Okay, you need to stay on the phone with me, okay?

[User] I'm on the phone with you.

[Assistant] Just stay on the phone with me. Your name is what again, Mike?

[User] Michael Miller.

[Assistant] Michael. Okay. Have you been having some problems?

[User] I don't know if it did something, but I'm not myself. I am, I'm possessed.

[Assistant] Where's your wife? Is she on the floor?

[User] She's on the floor.

[Assistant] Okay. What's her name?

[User] Leanne Miller.

[Assistant] Have you been drinking tonight?

[User] No, I'm not.

[Assistant] Okay. You don't have any other weapons on you?

[User] No.

[Assistant] What color shirt do you have on?

[User] I'm in my underwear.

[Assistant] Okay, I've got officers on the way. You just need to stay on the phone with me until they get there, okay?

[User] Okay.

[Assistant] Is there anybody else in the house?

[User] No.

[Assistant] Do you have a shirt on or just your underwear?

[User] I'm just in regular underwear.

[User] Are you sure that you did this and you're not dreaming?

[Assistant] No, I'm positive. They are over there. They are dead. I'm not dreaming. Get someone over here, fuck.

[Assistant] They're on the way, Mike. You need to stay on the phone with me, okay?

[User] Okay.

[Assistant] I've got them on the way. Why would your family be up this early in the morning in the kitchen?

[User] Well, I work nights. They woke up. I was threatening my wife with the knife when my kids came in. I killed my wife, and I killed both my kids.

[Assistant] Are you sure you're not dreaming, Michael?

[User] I am positive. I swear to God. This is real.

[Assistant] Do you have any blood on your hands?

[User] Yes, it's all over me.

[Assistant] Okay, Michael. Like I said, I'm staying on the phone with you until we get there, okay? Can you go to another room?

[User] I'm outside. I'm waiting for them to come.

[Assistant] No, I don't want you to be outside.

[User] Okay. I'm outside.

[User] God, Jesus, what's happening?

[Assistant] Where do you work?

[User] John's Pizza.

[Assistant] And you just got off work?

[User] No, I got off yesterday at 9. I came home, but I couldn't sleep. I haven't been sleeping. I had a really hard time sleeping.

[Assistant] Okay, so you haven't been to sleep tonight. Why was your family up at this time of the morning?

[User] Because I scared the shit out of them. I was screaming at the top of my lungs. And I killed them.

[Assistant] Do you have any other family members here in Glendale?

[User] Not in Glendale, well, her family.

[Assistant] Her family lives here?

[User] Yeah.

[Assistant] Have you ever had any thoughts of doing this before?

[User] Never, never, ever, ever. It just hit me like a brick in the face. I don't even know why I did it. I don't even have a valid reason.

[Assistant] Michael, I'm hoping that you're just dreaming this.

[User] I pray to God, this is a dream. I hope to God this is a dream. But it's not. It's real. God, please.

[Assistant] It's your son and who else?

[User] My daughter.

[Assistant] Can you go over to them?

[User] No, I can't.

[Assistant] Why not?

[User] I can't look at what I did.

[Assistant] Well, you need to. You need to face the reality of this. You need to go and help them.

[User] Okay, what can I do?

[Assistant] What I need you to do right now is I need you to go to the front door and I need you to step outside with your hands up in the air and stay on the phone with me.

[User] Okay.

[Assistant] Are you going outside?

[User] Yeah.

[Assistant] You're out the front door?

[User] Yes.

[Assistant] Okay, you need to put the phone down and put your hands up in the air.

[User] What?

[Assistant] Put your hands up in the air after you put the phone down. Put the phone on the ground and put your hands in the air.


[Assistant] 9-1-1, what's your emergency?

[User] There’s been an explosion. I need help!

[Assistant] Can you tell me your location?

[User] 761 Boylston Street. I see people down, there might be more devices.

[Assistant] Stay calm. Help is on the way. Are you injured?

[User] No, but there are people hurt. I can see serious injury, and there's debris everywhere.

[Assistant] Okay, can you try to keep yourself safe and move away from any suspicious objects? Emergency personnel are en route.

[User] Yes, I'm moving away. There are people trying to help the injured.

[Assistant] Good, just stay clear of any potential danger. Emergency units are on their way to your location.


[Assistant] 9-1-1, what's your emergency?

[User] I robbed somebody downtown Portland at 9th Point. And I just wanted to let you guys know that I did that. I'm not going to commit suicide. I'm standing on a 10-story high building.

[Assistant] Okay, where are you?

[User] I don't want to release that information. I just wanted to let you guys know that it was me.

[Assistant] You're not going to tell me where you are. Why are you calling me?

[User] Because I'd like to let you guys know that I committed a robbery, and I plan to end my life soon.

[Assistant] What's your name?

[User] Brad Morgan.

[Assistant] Is there anyone we should call and let know?

[User] I'd like you to contact Karina Bartley, but it's up to you guys.

[Assistant] Do you have a phone number for this person?

[User] She won't answer the phone, but I've been trying to contact her.

[Assistant] Who is this person to you?

[User] She's my ex-girlfriend.

[Assistant] How long ago did she become your ex-girlfriend?

[User] About three weeks ago.

[Assistant] And you're going to jump off the building because of that or some other reason?

[User] I've gotten myself into a lot of trouble lately. My girlfriend took my son from me and denied my visiting time. I tried to go through the courts to work things out, but my life is just in a bad place, so I feel that I no longer need to live.

[Assistant] And that's your final decision? There's no way I can talk you out of that?

[User] No. I just wanted to give you guys a heads up about what's going on.

[Assistant] Okay, tell me her name again. I didn't catch it.

[User] Karina Bartley.

[Assistant] What's your phone number?

[User] Hold on one second. It's 503-839-3689.

[Assistant] This is the ex-girlfriend who's the mother of your child?

[User] Yeah.

[Assistant] How old is your child?

[User] He's eight months old.

[Assistant] It's too bad that you're not going to get to see him and talk to him when he's older, don't you think?

[User] I'd be in jail if I went back to see him anyway.

[Assistant] Don't you think you'd still prefer to be alive so he has a dad?

[User] He probably would, but I'm not thinking about that right now.

[Assistant] How did you get up to the building? Did you walk or drive?

[User] I don't have a vehicle, so I walked.

[Assistant] Okay. Are you on top of a business or a parking structure?

[User] It's a parking structure. I can see Pioneer Square from here.

[Assistant] Can you talk to me a little bit longer before you do anything you can't take back?

[User] I know I can’t take it back once I do it, and I'm really debating on whether to do it or not.

[Assistant] I'm going to give you a really great deal. Are you ready for it?

[User] What?

[Assistant] This is a one-time-only deal, and only from me. I will believe everything you tell me on this phone call. Everything. You have my word.

[User] Okay.

[Assistant] So, talk to someone who is prepared to believe you. Tell me your side.

[User] The reason why my girlfriend broke up with me is because we got into a little argument. She told the police officer that I hung up the phone while she was trying to make a police report, and that's why I got arrested. I sat in jail for four days and got a restraining order while I was in there.

[Assistant] Was that a long time ago?

[User] No, just recently.

[Assistant] And the cops didn't believe you because of your record?

[User] Yes. That's why I went to jail.

[Assistant] You tell me what really happened.

[User] I was trying to leave with my son. She took my son from me, so I took him back and pushed her left arm at the door because she was trying to hold me in our apartment. Not like shoved her, but I put my hand on the door knob and elbowed her away a little. Then I started proceeding down to the max to get on the Max to go see my parents. She flagged down the sheriff who was driving by. She gave him her side of the story, and I gave him mine. He arrested me because I hung up the police call.

[Assistant] I understand that was a bad thing at the time, but it got me arrested and made it so I couldn't see my son either longer than I was supposed to.

[User] After that, my girlfriend says I can call and talk to my son. When I call, she calls the police and says I'm contacting her, and now they want to arrest me for that.

[Assistant] Was there a no-contact order?

[User] Yes.

[Assistant] And then she called the police when you did?

[User] Yes.

[User] I just feel like I no longer need to live. She's just putting me down every which way. I have nobody besides her.

[Assistant] Hang on a second. Did the initial call and the no-contact order come from the judge after the hang-up incident?

[User] It came from the judge, yes.

[Assistant] That's a temporary thing for now. That’s not an irrevocable decision. You have to work through the system and wait it out.

[User] The problem is that I've been in the system my whole life, and I'm tired of it. It’s like I've been constantly trying to get out from under a dark cloud.

[Assistant] Doing bad things doesn't define you forever. You learn from mistakes and become a better person because of it. Ending your life is cheating. You get to grow beyond your past.

[User] I appreciate the sweet talk. I really do. It feels good to talk to someone.

[Assistant] I'm not just trying to make you feel better. Everyone deals with consequences, but you get to choose to become better. You’re not stuck where you are.

[User] When I try to be better, things just fall apart and crash back down on me.

[Assistant] Have you tried to get help? You said you've been working with the system for a long time.

[User] I have a criminal background. I've been with the wrong crowd, done the wrong things.

[Assistant] Admitting to making bad choices is excellent, but you don’t have to stay there. You get to choose to be different.

[User] That's what I'm doing right now. I'm choosing to end it.

[Assistant] Everyone dies. That doesn't make you different. You want to be a better man, not just a dead man. Your son needs you to be the better man.

[User] The reason why I'm really mad is she's posting on Facebook, making it visible to me, showing she's with another guy. I feel like she orchestrated this. Plus, I took care of my son the first eight months, and now she's claiming him on her taxes.

[Assistant] It sounds like you're not getting a fair deal, but removing yourself from the situation doesn't hurt her. You’re punishing yourself for what she did. Don't do that.

[User] I was a part of this. I made mistakes too. She even got my cousin against me. The cops are always on her side.

[Assistant] It seems like you have tried to work things out, but have you sought out help from professionals?

[User] I've been fighting the courts and police my whole life. I'm tired of it. I feel like shooting one of them right now.

[Assistant] Please don't do that.

[Assistant] The police in the area want to help you. They don’t want to see you dead on the pavement. Can you tell me what you're wearing so they can find you?

[User] I'm wearing a red backpack and a black hoodie with red on it.

[Assistant] Do you have any weapons on you?

[User] Possibly.

[Assistant] I'm just going to let them know what you’ve said. They want to help you, not hurt you.

[User] I'd actually prefer for a police officer to shoot me. But I don't want to go back to that jailhouse again and be treated like a rag doll.

[Assistant] They don't want to shoot you, Brad. That’s not what they want to do.

[User] I feel like they do. I've been beaten by nightsticks and maced. They’ve bruised me.

[Assistant] They do not want to kill you. They want to ensure your safety, just like I do.

[User] Police are circling the building. They don't know how to get in. I walked up the stairs from the Max. It's easy to clean up.

[Assistant] Please, don't do anything rash. I know you're feeling trapped, but hurting yourself isn't the answer.

[User] I'm a good person. My girlfriend keeps hurting me.

[Assistant] You said she's posting on Facebook. How do you know?

[User] I have friends on her Facebook. They show me.

[Assistant] I understand that must hurt, but there are ways to work through this.

[User] She even wrote on Facebook, 'I'm done with you. Leave me alone.' I thought we were in this together.

[Assistant] That's really tough. Is she older than you?

[User] No, she's younger.

[Assistant] She's playing with your emotions, but hurting yourself isn't the way to stop her.

[User] The police have found me.

[Assistant] Would you do me a huge favor? Please don't do anything rash. Put your hands up and go talk to them. Let them help you.

[User] Alright, I'm cool with that.

[Assistant] Please, just go to them and let them help you.

[User] I'm not going to the police. I'm not going back to that jailhouse.

[Assistant] You're not doing anything wrong tonight. Your safety is the priority.

[User] Cops won't be able to reach me. I got to a place they cannot.

[Assistant] They want to help you. Nobody wants to see you hurt.

[User] I've never seen it before, but I imagine it’s quick and painless.

[Assistant] It's not. I promise you. It’s painful for everyone involved.

[User] The police are talking to me. I’ll let you go.

[Assistant] Please remember, there are people who care about you. Let them help.


[Assistant] 9-1-1, what's your emergency?

[User] My wife is dying and the nurses don't want to help her out.

[Assistant] Okay, what do you mean she's dying? What's wrong with her?

[User] She's vomiting blood.

[Assistant] Okay, and why aren't they helping her?

[User] No, ma'am, they're just watching her. They're not doing anything.

[Assistant] Sir, you need to contact a nurse or a doctor and let them know she's vomiting blood. Paramedics are not going to pick up someone from a hospital.

[User] They don't let me. They won't let me in.

[Assistant] If she's in the emergency room, you need to speak with the hospital staff or security. Paramedics cannot intervene inside a hospital.

[User] Okay, thank you.

[Assistant] You're welcome.

[Assistant] 9-1-1, what's your emergency?

[User] This lady is in the emergency room at Martin Luther King, and they are overlooking her. They keep discharging her, and she's definitely sick.

[Assistant] Ma'am, you're already at a hospital. If you're not satisfied with the care, you need to speak with the hospital supervisors.

[User] But it's an emergency. They're not helping her.

[Assistant] I understand your concern, but 911 is for life-threatening emergencies. You need to address this with the hospital administration.

[User] You're not helping me!

[Assistant] Ma'am, I cannot do anything about the quality of care at the hospital. Please contact the hospital supervisors.

[User] May God strike you for acting the way you do.

[Assistant] I'm sorry you feel that way, but this line is for emergency purposes only.


[Assistant] 9-1-1, what's your emergency?

[User] Yes, is this a police station?

[Assistant] Yes, it is. How can we help you?

[User] Yeah, okay, I know this sounds ridiculous, but I'm on 24th Street at a car wash, and I'm stuck inside. I put $5 in, it sprayed a soak on me, and now the doors won't open, and I'm scared to get out of the car.

[Assistant] What's the name of the car wash?

[User] It's, um, I don't know. It's on 24th Street. It's next to a party store, I think. I'm really freaked out.

[Assistant] You're on 24th Street? Do you know any other landmarks around there?

[User] Yeah, I'm across from Mueller Brass.

[Assistant] Okay, you're across from Mueller Brass. Hold on just a minute, okay? Please don't hang up.

[User] Alright, thanks.

[Assistant] Hello?

[User] Yeah.

[Assistant] Okay, can you explain again? You can't move your car out?

[User] Yeah, the garage doors are shut on both sides and they're not opening.

[Assistant] Was there anybody working there, or is it one of those self-serve washes?

[User] It's a self-serve. It sprayed a soak on my car, and now nothing else is happening. Both doors are shut.

[Assistant] And you don't know the name of the place at all?

[User] It's something like Super something, I can't remember. I'm across from Mueller Brass and on 24th Street.

[Assistant] And you're in a Jeep, you said? Is it that you can't even see outside?

[User] Yes, I'm in a Jeep, and I'm really freaking out.

[Assistant] Alright. Your call says you're calling from Flint?

[User] No, that's just my cell phone.

[Assistant] Do you have enough battery on your phone?

[User] I have a Boost phone, and I'm about to run out of minutes.

[Assistant] Alright. I'm going to try to help you here. Is everything running inside the car wash, like the equipment?

[User] No, nothing's running.

[Assistant] Can you get out of your car and see if there's a button on the wall that you can push to open the doors? There should be something you can press.

[User] There's a guy behind me. I hope he doesn't start it.

[Assistant] If he starts it, you might be able to get out. But try to see if there's a button inside that can open the doors first.

[User] But if he starts the wash, I'm going to get super soaked.

[Assistant] He should know it's cold, and it won't start immediately. Check for a button on the wall.

[User] Okay. There are seven buttons, but none of them are labeled to open the door.

[Assistant] Alright, we'll try to find you. What's the exact name of the car wash, if you can see it?

[User] It's called Best Auto Wash. B-E-S-T Auto Wash.

[Assistant] Alright. Tell the people outside to call the number on the building so the manager can come and get you out.

[User] I called the number already, and it went to an answering machine.

[Assistant] Leave a message, tell them to get down there. Make sure they understand it's urgent.

[User] I left two messages already. But my minutes are running out.

[Assistant] What's the phone number you called?

[User] I called 929-8889. It was an emergency number.

[Assistant] Alright. We'll try contacting them for you, but there should be a button on the wall to open the doors.

[User] I can't see anything helpful. I'm stuck here.

[Assistant] Okay, get out of your car and try checking the buttons again on the wall. There should be something up there.

[User] I got out of the car now. I already left a message on the machine.

[Assistant] Alright. We will try contacting the owner of the car wash for you, but officers can't come over to break the door to let you out.

[User] Okay.

[Assistant] Good luck. Stay safe.

[User] Alright, bye.


[Assistant] 9-1-1, what's your emergency?

[User] I need to report a murder.

[Assistant] Okay, where is that, sir?

[User] 167 Redstone Drive in Warrington.

[Assistant] 167?

[User] Yes, 167.

[Assistant] Okay, can you tell me about what's going on there?

[User] Mother and son, beaten to death.

[Assistant] And you just found them?

[User] Yes.

[Assistant] Who are you?

[User] I am the husband.

[Assistant] Did you do it?

[User] Yes, I did.

[Assistant] What's your name, sir?

[User] Chris.

[Assistant] Last name?

[User] Moyer.

[Assistant] M-O-Y-E-R?

[User] Correct.

[Assistant] What's your phone number, Chris?

[User] It is 267-927-0245.

[Assistant] You're there now?

[User] Yes.

[Assistant] Okay, 167 Redstone Drive?

[User] Correct.

[Assistant] Okay, are you sure they're dead?

[User] I am positive.

[Assistant] Are you still armed?

[User] No.

[Assistant] Okay, I'm sending someone right now, Chris.

[User] Thank you.

[Assistant] You're welcome.


[Assistant] 9-1-1, what's your emergency?

[User] Oh my God. I'm on 3rd Avenue by the railroad tracks. Somebody just tried to jump on the train and severed her legs.

[Assistant] Okay. Third Avenue. Can you confirm the cross street?

[User] We're on the west side of the railroad tracks on 3rd Avenue, at Atwood.

[Assistant] Do not move her! An ambulance is on the way. Where's the victim located?

[User] The victim is on the west side. We are at 3rd and Atwood. There were four individuals, one succeeded in jumping, and the other fell.

[Assistant] Okay. I'm going to ask you some questions. Do you have a cell phone?

[User] I have my cell phone, but if I go over there, it's going to be too loud.

[Assistant] That's okay. If you are an EMT, you can probably do more help than anyone else. Let me know when you're with her.

[User] They're on the way. We're not going to put a tourniquet on her. They're like, trying to pick her up.

[Assistant] No, we don't want to move her. Just hold pressure as much as you can.

[User] There's another nurse on scene holding femoral pressure. She's in her early 20s.

[Assistant] Okay. Is she awake and breathing?

[User] She's 17 years old. She is awake and breathing. Her name is Anna.

[Assistant] Is she completely alert?

[User] She's alert and talking. Now she's crying.

[Assistant] Okay. Where is the leg injury located? At the ankle or knee?

[User] One is mid-thigh on the left side. The right leg looks like it's right below the knee.

[Assistant] Is the amputated part still there?

[User] The left leg may not be, but the right leg definitely is.

[Assistant] I've got units on the way. If you can, without traumatizing her, collect those amputated parts if it's safe.

[User] The train's still moving. It's a really long train.

[Assistant] Okay, then don't try to collect them. Do you have something to press against the amputations to control the bleeding?

[User] Yes, we have femoral pressure on the left and a T-shirt around the right.

[Assistant] Good. Just add more if it soaks through and continue with femoral pressure.

[User] We are keeping femoral pressure. Two firefighters are here now.

[Assistant] Okay. I'll let you go so you can talk to them.

[User] Okay, thank you.

[Assistant] You're welcome. Bye.