CBP is the lead federal agency charged with interdicting terrorists, criminals, and inadmissible travelers at ports of entry while facilitating the flow of legitimate travel and commerce at the nation’s borders. In March 2003, inspectors from the three legacy agencies—the Department of Justice’s U.S. Immigration and Naturalization Service, the Department of the Treasury’s U.S. Customs Service and the Department of Agriculture’s Animal and Plant Health Inspection Service—were merged to form CBP. As part of the merger, CBP cross-trained CBP officers to simultaneously perform immigration and customs inspection functions as well as identify and refer possible agricultural violations for further inspection. DHS stated that the ability to use inspectors interchangeably for immigration and customs inspection functions would allow the agency to more effectively use its personnel and accelerate the processing of legitimate travelers, thereby enabling CBP to more effectively enhance efforts to secure the border. OFO—one of the CBP component offices—manages and deploys CBP officers who operate within 20 field offices, and 329 ports of entry composed of airports, seaports, and designated land ports of entry throughout the United States plus selected locations overseas. As of July 2011, nearly 20,000 CBP officers operated at U.S. ports of entry and other locations overseas. The total number of onboard CBP officers peaked in fiscal year 2009 at 21,339 but declined in fiscal years 2010 and 2011 to 20,431. According to OFO, the decline in the onboard number of CBP officers is due, in part, to a decline in traveler volume resulting in a decline in collected user fees that fund CBP officers located at airports and seaports. At the end of fiscal year 2004, there were about 18,000 CBP officers, the majority of whom were legacy officers from the Department of Treasury’s U.S. Customs Service, followed by legacy officers from the Department of Justice’s U.S. Immigration and Naturalization Service and the Department of Agriculture’s Animal and Plant Health Inspection Service. Since fiscal year 2007, the total number of legacy officers has declined. As of July 2011, 45 percent of the CBP officer workforce was comprised of legacy officers. Since fiscal year 2007, the annual attrition rate of legacy officers has declined from 6.5 percent to 2.4 percent in fiscal year 2010. Figure 1 illustrates the percentage of legacy CBP officers compared to the total CBP officer workforce over time. CBP officer responsibilities for passenger inspection are primarily focused at the primary and secondary inspection areas at ports of entry. In the primary inspection area, CBP officers are expected to rapidly analyze passenger admissibility by sufficiently questioning the passenger, examining the passenger’s travel documents, and using appropriate technology to identify those passengers that can be immediately admitted into the United States or need to be referred to a secondary inspection area for a more thorough inspection, if necessary. Specifically, CBP officers in the primary inspection area are expected to first examine travel documents by comparing the document to the passenger and then ask questions to confirm the identity of the traveler. They also may inspect travelers’ luggage. CBP officers who serve in the secondary inspection area conduct closer inspection of travel documents and possessions and can use multiple law enforcement databases to verify the traveler’s identity, background, and purpose for entering the country. CBP officers may also serve in specialized teams to support the inspection functions at the ports of entry. For example, CBP established the Passenger Analysis Unit team, which is responsible for cross-checking passenger data in automated systems to identify high-risk passengers before they enter the country. Appendix I provides more detail on CBP officer staffing policy and OFO specialized teams. OFO is to coordinate with OTD to ensure that component training complies with OTD training standards. In the case of CBP officers, OFO and OTD share responsibility for ensuring that newly hired and incumbent CBP officers are sufficiently trained. OTD is responsible for designing, developing, delivering, and evaluating CBP-wide training courses and establishing training standards and policies for the program, while OFO is responsible for identifying the training requirements of CBP officers, providing subject-matter experts to assist in the development and instruction of some training courses, and reviewing training that is developed. OFO established a training branch in 2003 to serve as a liaison between OTD and OFO. OFO also established FDAU in 2005, which performs analyses of fraudulent documents that have been seized to identify global patterns and trends. FDAU is to provide training and training materials to enhance CBP officers’ abilities to detect fraudulent documents and thereby increase the number of interceptions through the sharing of information within CBP and DHS and with other U.S. and foreign government agencies. OTD is also responsible for overseeing and managing the CBP training budget, known as the National Training Plan (NTP), and prioritizing training development and delivery via the Training Advisory Board (TAB). Also, OTD developed and manages the Virtual Learning Center (VLC) where CBP officers can take self-paced courses on a variety of topics. Further, OTD operates and manages basic and advanced training schools for CBP officers. Specifically, OTD operates the Field Operations Academy, which trains and prepares newly hired CBP Officers for deployment to U.S. ports of entry. OTD is responsible for managing and overseeing CBP’s official training records system, Training Records and Enrollment Network (TRAEN), and the Academy Course Management System, a training scheduling and tracking system that OFO uses to monitor newly hired CBP officers’ successful completion of basic training. Each year, OTD is to request that the CBP offices provide a list of specific training courses and the approximate number of participants they would like to send to training. OTD is to compile these requests and present them to TAB, which is to review and prioritize the courses to be delivered that year. In addition, TAB approves the total NTP budget amount for each fiscal year. On the basis of the Board’s priorities, OTD is to develop the NTP budget for the fiscal year and is also responsible for monitoring the delivery of the training and managing the NTP budget during the year. The NTP budget funds the delivery of training for all CBP offices—including training for OFO—for a single fiscal year. In fiscal year 2009, CBP training expenditures peaked due, in part, to receipt of supplemental funding to hire and train CBP officers and Border Patrol agents. Since fiscal year 2009, CBP’s NTP budget expenditures have declined due to increasing budget constraints. Figure 2 displays CBP’s actual NTP budget expenditures from fiscal years 2008 through 2010 and its projected end-of-year expenditures for fiscal year 2011. OFO has also funded the development and delivery of its own training courses for CBP officers when they have not received funding from the NTP. IA has oversight authority for all aspects of CBP operations, personnel, and facilities. IA is responsible for ensuring compliance with all CBP-wide programs and policies and operates a covert test program to ensure compliance. Following the issuance of the results of our covert tests of border security in May 2008, CBP initiated covert tests to evaluate CBP’s capabilities to detect document fraud. Specifically, CBP focused its tests on evaluating CBP’s detection of impostors, or individuals who attempt to enter the United States fraudulently by using a genuine, unaltered travel document that belongs to another person. CBP also continued covert tests to detect cargo containing illicit radioactive material, among others.potential training needs. OFO uses these ongoing test results to identify All newly hired CBP officers are required to complete a basic training program and demonstrate proficiency in CBP officer duties. Incumbent CBP officers are required to take mandatory courses such as information technology security, occupational safety, and human trafficking awareness, among others. CBP provides most mandatory courses on a one-time or annual basis via the VLC. OFO has mandatory course requirements, such as fraudulent document detection, and has also developed specialized courses for incumbent officers assigned to specialized teams. However, CBP does not require that all CBP officers assigned to specialized teams complete the specialized training developed for that team. According to OFO, management must balance the operational needs of the port with the availability of the training. Appendix II lists examples of mandatory and specialized courses for CBP officers for fiscal year 2011. As we previously reported, in 2003, CBP initiated a multiyear cross- training program to equip new and legacy officers with the tools necessary to perform primary immigration and customs inspections, and sufficient knowledge to identify agricultural inspections in need of further examination.courses—covering immigration fundamentals, immigration law, and agriculture fundamentals—regardless of where they were assigned. All legacy immigration officers were required to complete three courses— customs fundamentals, customs law, and agriculture fundamentals— regardless of where they were assigned. Further, based on their assignment, legacy officers were required to complete additional courses specific to their assignment and port environment. In June 2011, CBP officially retired the cross-training courses and replaced them with revised modules. OFO instructed managers, supervisors, and training officers to use these new materials as refresher training for officers who transfer to a CBP required all legacy customs officers complete three new assignment or environment or who return to inspection duties after an extended absence. CBP has prepared training development standards for all CBP training programs and courses to ensure that training delivered to CBP employees meets established quality standards of instruction and evaluation. OTD standards are based, in part, on federal laws and regulations, which require agencies to establish training programs that support their mission and meet specified standards, including identifying training needs, prioritizing these needs, and evaluating the results of training programs and plans.