GPRAMA required OMB to establish a single, performance-related website by October 1, 2012. The site would provide program and performance information readily accessible and easily found on the Internet by the public and members of Congress. OMB made Performance.gov available to the public in August 2011. OMB’s stated goals for Performance.gov include providing (1) a public view into government performance to support transparency, and (2) executive branch management capabilities to enhance senior leadership decision making. Performance.gov is a repository of federal government performance information. One of OMB’s main goals of the website is to link agency programs, their relationships, and contributions to strategic objectives. This is intended to increase the utility of this information through enhanced agency comparisons, supporting both benchmarking and best practice identification. GPRAMA lists the data elements that are required to be reported on Performance.gov, including quarterly updates for APGs and CAP goals. OMB guidance provides more detailed direction to facilitate the submission of that information. APGs are target areas where agency leaders want to achieve near-term performance increases. APGs are often referred to as the agencies’ highest priority performance goals. CAP goals are outcome-oriented goals covering a limited number of crosscutting policy areas, as well as goals to improve management across the federal government. These goals are intended to cover areas where increased cross-agency collaboration is needed to improve progress towards shared, complex policy, or management objectives. This includes attracting foreign investment to spur job growth and enabling agencies to recruit and hire the best talent. In March 2013, federal agencies added the first performance updates for CAP goals and APGs to Performance.gov. Several entities maintain and operate Performance.gov. Figure 1 provides an overview of the Performance.gov governance structure. Office of Management and Budget. OMB is responsible for setting the direction, vision, policy, and guidance of Performance.gov and ensuring its effective operation. OMB has partnered with GSA and the PIC, and has contract support from eKuber Ventures Inc. to provide key services for the site. OMB also collaborated with GSA to establish a Performance Management Line of Business (PMLOB) to further guide the administration of Performance.gov. Agencies. GPRAMA requires that agencies make their respective strategic plans, performance plans and reports, and information about their APGs (as applicable), including quarterly updates, available for publication on Performance.gov. Twenty-two agencies have web pages on Performance.gov that provide links to their strategic plans, annual performance plans, and annual performance reports; report agency progress on government-wide management initiatives; and show agency contributions to the CAP goals. There are 31 additional agencies that do not have a dedicated web page on Performance.gov. Instead, they provide links to their strategic plans or to their agency plans and reports pages. Agencies submit their annual and, as applicable, quarterly performance information for publication on the website through the Performance Reporting Entry Portal (PREP) System. While OMB and PIC give feedback on updates to the information or suggest changes, ultimately, the agency decides what information is published on its Performance.gov page. General Services Administration. GSA builds the technical platform, provides project management of Performance.gov, and determines the business requirements and priorities. Performance Improvement Council. The PIC is chaired by OMB’s Deputy Director for Management and is composed of Performance Improvement Officers (PIO) from each of the 24 Chief Financial Officers (CFO) Act agencies as well as other PIOs and individuals designated by the Chair. The PIC facilitates the exchange of useful practices to strengthen agency performance management, such as through cross-agency working groups. The PIC is supported by an Executive Director and a team of eight full-time staff who conduct implementation planning and coordination on crosscutting performance areas. In coordination with OMB, the PIC provides several types of guidance to agencies. It also trains agency officials responsible for updating the quarterly information on Performance.gov and provides liaisons to answer those officials’ questions. Contractor (eKuber Ventures Inc.). In August 2015, GSA awarded software services company eKuber Ventures a contract to provide operations support and maintenance of Performance.gov and the PREP system. According to the contract, eKuber will provide training and information technology help desk support. The current contract runs through August 2020. Performance Management Line of Business (PMLOB). PMLOB is an interagency effort to develop government-wide performance management capabilities to help meet GPRAMA transparency requirements. It is also designed to support government-wide performance management efforts. PMLOB’s key objectives, according to its 2013 charter, include, among others, developing Performance.gov into a GPRAMA-compliant data tool. When first established, Performance.gov was funded by GSA’s E- Government Fund. Beginning in 2013, this funding was supplemented by agency fees. According to the PMLOB Program Charter and PIC staff, E-Government funding (now funding from the Federal Citizen Services Fund) was to be primarily used for enhancing the site, developing new functionality, and focusing on specific areas identified by management. However, according to agency staff, due to limited funding, they are focusing on system maintenance rather than new development. Staff also said Performance.gov received $1,029,922 from the Federal Citizen Services Fund for fiscal year 2016. However, OMB and PIC staff told us GSA used $700,000 for other purposes leaving $329,922 for the website. Additional funding for Performance.gov is collected from 15 agencies through interagency agreements with GSA. These agreements document the services GSA will provide and the fees the agencies will pay. Through the interagency agreements, GSA collects approximately $795,000 annually—$53,000 from each of the 15 agencies. According to the PMLOB charter, agency fees are to cover the data collection capabilities and some operational and maintenance costs. PIC staff told us they plan to request a 4 percent increase in agency fees in fiscal year 2017 to meet the increasing costs for operating the website. Digitalgov.gov contains a checklist of requirements for federal websites and digital services that are based on relevant statutes, regulations, executive orders, or policy documents. Digitalgov.gov is managed by GSA and is designed to help agencies provide digital services and information to the public. Our review focused on requirements related to customer feedback and outreach, usability, performance measures, and records management. See appendix II for additional information on our selected requirements. While OMB, GSA, and the PIC took several steps to improve Performance.gov, their actions neither meet Digitalgov.gov or GPRAMA requirements, nor completely address our prior recommendations. For example, OMB, GSA, and the PIC collect some customer feedback, but have not engaged broader audiences. While GSA, on behalf on OMB, also conducted a usability test, OMB has not addressed all of the findings from that test. Further, OMB and the PIC track 18 of 24 recommended performance measures, but have not set goals for those measures. In addition, our prior work identified several areas where OMB is not fully meeting GPRAMA requirements for Performance.gov. This includes making all the required information for APGs, CAP goals, and the federal program inventory available on the website. OMB has not yet implemented the recommendations we made related to these findings. OMB, GSA, and PIC staff took some steps to prioritize, store, and address user feedback for the website. According to Digitalgov.gov requirements, agencies need to understand the needs of their customers by collecting and addressing customer feedback, and use those data and feedback to continuously improve programs. Moreover, a focus of GPRAMA is to make federal performance information more accessible to the public. The following methods are used to collect customer feedback and improve the website: Website survey. PIC staff told us that a website survey is configured to appear on Performance.gov for about 20 percent of visits. The website survey asks users to rate their overall experience on Performance.gov, how likely they are to return, and how likely they are to recommend it to someone else, among other things. Survey results from October 2014 to December 2015 showed that 48 percent of survey respondents rated their overall experience on Performance.gov an 8 out of 10 or above. Of the 568 respondents during this period, 69 percent were likely or very likely to return to the website, and 61 percent of respondents were likely or very likely to recommend Performance.gov to someone else. Feedback button. OMB and the PIC also collect feedback through the “Feedback” button on Performance.gov’s home page. The “Feedback” button leads the user to a web form that sends feedback directly to GSA, as shown in figure 2. Examples of feedback submitted through the form include: notification of broken links, comments about outdated agency information, and questions about where specific information can be found on the website. PREP working group. OMB staff stated that they have been focused on enhancing the internal PREP system that is used by agency officials to submit the annual and quarterly performance information required to be on the website by GPRAMA. To help in this effort, the PREP working group—a voluntary group of agency officials responsible for updating their respective agency’s performance reporting information—provides feedback to the contractor on the PREP users’ needs. For example, the working group members were given the opportunity to test updates to the PREP system and suggest improvements. According to PIC staff, feedback submitted through the website survey, “Feedback” button, PREP working group, and e-mails to the Performance.gov help desk are prioritized and logged into the product backlog, a system used by GSA to store feedback.