texts: context: surprised  <s> I agree, incompetent customer support is one of the worst things when dealing with such problems.
labels: its so surprising though, They were hired to do ONE thing, and then they fail at that one thing, how did you get hired D: online stores have a similar problem with indians - I have nothing against them but the people online stores elect to hire are ones who cant speak english which results in your problem never getting solved cause they dont understand you. 