texts: I hate to do this , but I've got to cancel a reservation I made earlier this week . </s> <s> All I need is your name , phone , and reservation date . </s> <s> My name is Rudy Randolph . I'm at 818-555-1234 . The reservation was for April 9 .
labels: Randolph , Rudy . Let me hit one button , sir , and now your reservation is cancelled .