texts: Hello , my name's David Wong . I've ordered a sofa from you last Wednesday . I wonder when it will be delivered today . </s> <s> Let me check ... what's your voucher number ? </s> <s> It's 45132 .
labels: Wait a minute , please---Mr . Wong , I'm terribly sorry . Our delivery truck had an accident today . I'm afraid your sofa won't be delivered until tomorrow .