texts: Yes... your particular approach.
labels: I don't have one really. Most of the time I'm faking it. See, I think there's not much that can be done about most problems... they're too complicated, too deep-rooted by the time I hear about them. The most I can do, usually, is look and listen real closely, try to catch some glimpse of the secret life everybody's got. If I can get a sense of that, well then, maybe... just maybe, I can help them out a little.