NewEgg: Customer Service Done Right, sorta
I just tried to order something off of NewEgg, but the site wouldn't allow me to change my address so I contacted customer service. Here's what went down.

dave
Initial Question/Comment: Shipping
12:16:58 PM EST
System
A Customer Service Representative will be with you as soon as one becomes available.
12:17:28 PM EST
System
Thank you for your patience.
12:19:38 PM EST
System
We sincerely apologize for the long wait times today.
12:21:28 PM EST
System
Vanna has joined this session!
12:21:28 PM EST
System
Connected with Vanna
12:21:28 PM EST
System
Hello my name is Vanna. How may I help you today?
12:22:27 PM EST
dave
hi Vanna
12:22:31 PM EST
dave
this is simple
12:22:46 PM EST
dave
I just placed an order, order number: 59090118
12:22:48 PM EST
dave
but
12:22:55 PM EST
dave
the shipping address reads: 10094
12:22:58 PM EST
dave
and it needs to read
12:23:02 PM EST
dave
10094 Golfside Drive
12:23:09 PM EST
dave
What do you think?
12:23:43 PM EST
Vanna
I would be glad to assist you. What is the address listed under your PayPal account?
12:23:59 PM EST
dave
its 10094
12:24:03 PM EST
12:24:22 PM EST
dave
the only problem is the golfside drive is missing
12:24:33 PM EST
Vanna
Thank you for your information. I apologize, but our order process does not allow us to make any changes to a Paypal order once an order has been placed. If you'd like to make changes, we suggest you cancel the order and replace it online. Would you like me to cancel this order?
12:24:51 PM EST
dave
yes please
12:24:56 PM EST
dave
cancel the order
12:25:06 PM EST
dave
can i get an email saying its canceled?
12:25:37 PM EST
dave
just so you know, I picked ship to a different address to edit it out and the site wouldnt allow me to add golfside drive
12:25:41 PM EST
dave
literally the street name
12:26:18 PM EST
dave
hello?
12:26:52 PM EST
Vanna
Thank you for that information. I have voided your order and you will receive a confirmation email. Please note that your pending payment authorization should be released within 3-5 business days, depending on Paypal's processing time.
12:27:06 PM EST
dave
right, i am sure it is on paypal
12:27:13 PM EST
dave
i remember the day when newegg was the chronic
12:27:15 PM EST
dave
now it sucks
12:27:17 PM EST
dave
seriously!
12:27:30 PM EST
dave
this is 2 in a row you guys have botched
12:27:32 PM EST
Vanna
Please be sure to update any account information needed prior to placing the order.
12:27:34 PM EST
dave
I wont be reordering
12:27:41 PM EST
dave
i tried to
12:27:43 PM EST
dave
thats my point
12:28:13 PM EST
dave
then it comes to me waiting 20 minutes to have to wait for you to respond for 2 minutes after i say anything
12:28:48 PM EST
Vanna
We truly apologize for the inconvenience. Please note that you need to update you account first to make sure the address is correct prior to placing an order. However, as you are our valued customer, we would like to make a one time exception and apply a $10.00 discount off your future order. Please feel free to place an order at our site. Once the new order is invoiced and shipped, please email me at Vanna.L.Ye@newegg.com with the order number and I will issue the credit for you. The credit will be posted into your original payment method in 3-5 business days.
12:29:28 PM EST
dave
wow, that is very nice of you
12:29:30 PM EST
dave
thank you
12:29:35 PM EST
dave
maybe i will order again