Aptible Is Hiring Technical Account Managers in Brooklyn
Location: Brooklyn

We are looking for Technical Account Managers to build strong relationships with our customers and find creative ways to help them! Customer retention and growth is critical to our business model: Up to 75% of our long-term revenue will come from happy customers who trust us deeply and want to work with us more. That's the magic and you will make it happen.

Aptible’s mission is to help our customers work safely with the most meaningful, sensitive data in highly regulated industries. To do this, we build devops tools that streamline information security compliance for web and mobile applications. We currently focus primarily in healthcare, on HIPAA compliance.

We are backed by the best investors in tech, including Y Combinator (S14), Rock Health, Maverick and Lux Capital.

AS A TECHNICAL ACCOUNT MANAGER, YOU WILL:

- Make sure ~50 accounts worth $2M+ renew every year

- Build and maintain great relationships with CEOs, CTOs, engineers, and other customer team members

- Develop case studies, videos, open source software projects, and other collateral to help promote customers

- Triage and escalate technical support issues

- Help onboard new customers

- Solicit customer feedback and translate it to product planning

- Direct our annual user conference

YOU ARE A GOOD FIT IF:

- You've worked in a customer-facing engagement or retention role at a PaaS/SaaS company

- You know how to segment and lightly automate your outreach efforts with Salesforce or a CRM

- You are empathetic, poised, intelligent, and patient

- You feel comfortable operating independently

- You're courteous and polite, but will speak your mind

WHY WORK WITH US?

- Our Customers: We help the best companies in digital health solve their hardest engineering and regulatory problems. We involve them in our product development process and have a weekly support rotation in which the whole team participates.

- Professional Development: You will very quickly build one of the best networks in digital health, and eventually in tech. Our customers run their entire business on our products, so you will interact with all kinds of roles at our customers, including CEOs, CTOs, engineers, marketing, operations, and security. You will acquire a deep understanding of how SaaS companies work.

- Your Coworkers: Your coworkers will be some of the best in the world at what they do.

- Independence & Trust: Over time, you will be expected to function independently with minimal process overhead for significant portions of your work. This reinforces a high degree of mutual trust within our team. We will give you the autonomy and budget to do amazing work.

- Our Business Model: We make money by charging our customers a monthly fee for software and services. This allows us to make decisions for the long term. We aren’t the type of startup where we give away everything for free in hopes that once we collect 100 PB of data we can build an AI to replace your doctor or sell pharma ads.

- Introspection: Most of us have worked at a half-dozen companies or more. We’ve lived through best and worst practices in how to run teams. We value regular reflection on process (i.e., retrospectives) with constant small course corrections instead of bulk overhauls when things get really bad. We strive to make expectations clear and give regular, actionable feedback.

- Upside: As an early employee, you’ll receive both competitive salary and meaningful equity in a company that’s growing fast. We think startups should give employees more stock, be more transparent about what percentage of the company that stock represents, and discuss what happens to that stock in various outcomes.

- Opportunity: We prefer to promote from within.

OTHER BENEFITS

- Full medical, dental and vision coverage — 100% of premiums for employees, 80% for dependent medical premiums, and 100% for dependent dental and vision premiums.

- Mandatory minimum vacation each year. Too often at startups, “unlimited vacation” means “no vacation.” We will force you to take time off. Our CEO will suspend your email if you don't.

- Laptop and iPhone setup, if you want.

- This position is based in Brooklyn. You may travel several times a year to visit customers across the US (San Francisco, Chicago, Madison, DC, etc), Europe, and Australia.

The compensation for this position is 80% base and 20% bonus. Bonus is awarded partly when you hit your renewal and customer satisfaction rating goals, and partly when the company hits its overall goals.

Apply at: https://jobs.lever.co/aptible/b85f34f7-07ee-45bb-b9c4-fef1b1...