BackerKit (YC W13) is hiring for Customer Support in SF
BackerKit is a software platform that offers creators with successful crowdfunding projects the logistical power tools they need to focus on making, not managing, so that they can see their creations come to life!

Creators come to us after running funding campaigns on Kickstarter, Indiegogo, Tilt, or their own websites—and we’re eager to make their lives (and their backers’ lives) easier as the crowdfunding economy grows and prospers. We are building something that has never existed before; the backbone of the crowdfunded economy.

We’re trusted by comic book artists, tabletop gamers, filmmakers, spatula designers, guitar makers, fashion designers, 3D printing engineers, and hundreds of other creative entrepreneurs. Basically, we have the coolest customers a startup can have :)

About Us:

- BackerKit is a group of 7 creators (artists / designers / writers /makers / hackers / developers) who are excited about helping other creators in the crowdfunding space, and are looking for someone who understands what it’s like to be one to join our team

- Both founders have worked on the Kickstarter campaign Diaspora (https://www.kickstarter.com/projects/mbs348/diaspora-the-personally-controlled-do-it-all-distr), which is now a fully community-runned effort and part of the ‘Free Software Support Network’, a project by Eben Moglen. They have also worked on the meme-generating project, Makr.io

- We’ve worked with hundreds of awesome crowdfunding projects, big and small, from campaigns like Wondermark’s Jigsaw Puzzles of Fictional Victorian Charts (https://www.kickstarter.com/projects/malki/wondermarks-jigsaw-puzzles-of-fictional-victorian) to Reading Rainbow (https://www.kickstarter.com/projects/readingrainbow/bring-reading-rainbow-back-for-every-child-everywh)

- We value transparency, the willingness to try a bunch of things and learn from them, and be challenged by different ideas

- We believe crowdfunding is a new way for creators to bring their projects to life, or even help jumpstart their dream of starting their own business

- BackerKit is a profitable company, and have received funding from YC and SVAngel

You:

- You understand and have empathy for the culture of creators and backers in the crowdfunding space and bottom-up economy

- You have rare people skills which allow you to get out in front of problems and proactively help customers with potential troubles

- You love working one-on-one with customers in helping them succeed

- You are hungry to learn and move fast, and can buckle down to get things done

- You are passionate, creative, have other interests, and work on other projects

- You are also great at communicating clearly to team members often about ideas, issues, or improvements

- You are conscious of your current level of productivity and happiness, and make continual changes to grow

- You are excited to work with a small team

- You are someone who is a pleasure to work with and encourages the entire team to improve their craft

- You are not afraid to get your hands dirty and do some good old-fashioned schlepping

- Entrepreneurial - we trust everyone on our team to make bold choices and do what is best to grow the company

Primary Responsibilities:

- Execute daily tasks which primarily includes answering support emails for backers

- Other responsibilities include “concierge onboarding” of new customers (project creators), which means communicating to them via email, with the occasional setting up times to talk with them on the phone and walking them through the setup process so their business (and their team) can get up and running with our software with minimal hassles.

- Product input. We are a small team that moves fast, so it is important that you speak your mind and give feedback on how we can make things better/faster/stronger

- Talk to our users. Everyone at BackerKit is customer-facing, and we expect everyone to get to know the project creators we are serving (plus, they are awesome, just like you)

If this sounds like a team you’d like to be a part of, please email maxwell@backerkit.com with your resume. Extra credit: Send us over a list of URLs to any Kickstarter, Indiegogo, Tilt, or other crowdfunded campaigns you’ve supported.

Look forward to helping creators together!