> If you have a billion transactions a year and 0.1% of the time something goes wrong and a customer is pissed off, that's a million pissed off people writing angry reviews online. That makes it seem like they are "universally hated"

The most hated companies tend to be the ones who have been causing harm for years if not decades and impacting vast numbers of people: Purdue Pharma, Nestlé, BP, Facebook, Monsanto, Comcast, Johnson & Johnson, 3M, etc. Several of the most hated companies have been directly responsible for killing millions of people. This isn't about "angry reviews online", sometimes it's about getting away with fraud or even murder.

> In my lifetime I've gone from paying a few cents to dollars per minute for phone calls (on the high end for international calls), to being able to have a video call with anyone, anywhere in the world for essentially free.

Your calls also used to be much more private, but now the software, devices, and services you use are spying on you and your communications to varying degrees in ways that would have been illegal when you had a landline. Call quality was also vastly better ("you can hear a pin drop" vs "can you hear me now")

> TVs have gotten bigger, lighter, and cheaper.

They also take multiple screenshots of every second to spy on what you're watching, they push ads on the screen even when you're playing video games or watching DVDs, and have microphones and camera collecting your personal data.

> Cars are more powerful, have better gas mileage, and are much safer.

Cars are also spying on everything you do and reporting your driving habits to your insurance company who will jack up your rates if you drive at night or take a corner too hard.

> New video games have consistently been around $50-$60 since the 1980s. I

You aren't counting the fact that parts of games (including parts important to the story) are often paywalled off and the cost of games can end up in the hundreds if not thousands of dollars if you include the DLC (for example the total cost of the Sims 4 is $1,235) or the games which require ongoing subscription costs, when in the 80s there were countless free player-made mods/maps/skins/expansions etc. Also video games are being used to build psychological profiles of you which then gets sold to data brokers and used to push ads at you (https://www.wired.com/story/video-games-data-privacy-artific...).

> The phone in my pocket is about 1000x more powerful than the top of the line desktop I couldn't afford in the 90s

The PC you had in the 90s was your computer. On your phone multiple third parties like your phone manufacturer, your carrier, and the OS maker can all access your phone remotely at any time, view/modify/add/delete files, applications, and settings without any notice to you at all. They have privileged levels of access to your device while you are left with a locked down account without full access to "your" device. Your computer in the 90s was designed to work for you, but your cell phone is designed to collect your personal data for other people.

> Food has more variety and is cheaper.

Food prices are at historic highs right now and that food is less healthy than it used to be as companies have been able to strip away regulations. The same scientists that the tobacco industry paid to lie to the public and government about the harms of smoking are now being employed by the food industry to convince the government that their additives are harmless (https://www.npr.org/sections/thesalt/2015/04/17/400391693/ho...) and people are eating worse now than they did in the 1980s which shows in the amount of obesity and disease. I have to admit that we have much more variety than we did. That seems to be on the decline in recent years though and people are increasingly finding empty shelves at the stores.

Some things are better today than they used to be, but many things are actually much worse. Every new technology that does something convenient for you is also being used against you in some way.