Obviously, the retaliation is bad. Should disqualify Lord Hendy from his role.

But I would also like to make sense of what the actual risk alleged to exist in Euston is, and how Gareth Dennis or the ORR inspector thinks it should be mitigated. And I cannot figure it out, at all.

In Dennis's comments quoted in The Independent, for which he was fired, he attributes the risks at the station to the increased number of trains coming in and out of the station. That seems to imply that the crush or trample risk he perceives to exist is in the main lobby area of the station, not on the platforms or the ramps leading down to the platform gates, since if it were the latter then the risk would exist regardless of the number of trains coming in and out of the station.

This seemed surprising/implausible to me because all the dense crowds I've ever seen (and felt concerned about) in Euston have been on the ramps or the platforms, NOT in the lobby area which is massive. I struggle to imagine how a crush or stampede could ever happen anywhere besides the ramps and platforms. So I dug a bit further.

The press release associated with the improvement notice (https://www.orr.gov.uk/search-news/rail-regulator-requires-c...), on the other hand, says that over summer 2023, there were three instances of "crowding reaching unacceptable levels and a lack of crowd control in place" resulting in "minor injuries" with potential for worse. They also complain of a lack of risk assessments for two unspecified "pinch points" in the station "where crowding is most concentrated", inadequate "control measures", and unacceptably poor "layout" and "signage" to help with flow control.

The actual improvement notice, meanwhile, contains essentially no detail (https://orrprdpubreg1.blob.core.windows.net/docs/I-NWM-20230...), just some fairly meaningless boilerplate. The entire explanation of the problem is "You have failed to implement, so far as is reasonably practicable, effective measures to
prevent risks to health and safety of passengers (and other persons at the station) during
passenger surges and overcrowding events at London Euston Station" and the remedy demanded is that the station needs to do a risk assessment and then implement whatever measures they come up with in the risk assessment.

My best guess at what this is all about, possibly completely wrong, is as follows:

* the two "pinch points" are two of the ramps, probably the one leading down to platforms 8/9/10/11 and the one leading down to platforms 12/13/14/15, which in my personal experience of the station are where most of the big surges happen

* the injuries happened due to crowds running down the ramps to the platforms once the platform number for their train got announced, either to beat other passengers to the seats or out of fear that they would not get on a late-arriving train before it departed at all

* the risk assessment concluded that the station should put up signs telling people not to run, and then they did that (I can't find any reporting about it, but if my memory serves me right, then those signs on the ramps at Euston appeared late last year which fits with the timeline)

So, IF I'm guessing correctly, there's probably a real stampede risk, with minor examples having already played out, but it's totally unrelated to the number of trains or the crowding in the lobby, the fired "whistleblower" is basically full of shit for suggesting a problem stemming from a larger number of trains, and the supposed "fix" is also meaningless compliance bullshit that will have no effect.

Of course, again, I could be guessing totally wrong; there isn't enough detail in the public documents or reporting for us to tell. So I publicly asked Gareth, the guy who got fired, to explain his concerns in more detail or point me to somewhere with detail. He... responded with indignation and contempt, pointed me to the Improvement Notice for one reason (the document with no detail about the problems, just a one sentence description that is probably copied and pasted boilerplate and makes no reference to any of the specific circumstances at Euston), then suggested I was mentally unwell in some way and blocked me. What a dickhead. Here's the end of the thread; I'd be grateful if someone not blocked by Gareth would stick it into Threadreader and post a link here so people not on X can read it: https://x.com/GarethDennis/status/1829179489043226778

I find it hard to fathom why someone sincerely concerned with safety would behave in this way - making unactionably vague complaints that a station is unsafe, then refusing to elaborate and lashing out at anyone interested in the detail for daring to question him. After the displeasure of interacting with the guy, it seems to me that this story has no heroes. But still, no matter how much of a dick he is or how useless his criticism was, it doesn't justify the firing. If you want a culture in which people feel safe speaking up about concerns, you have to indulge even stupid and incoherent concerns made by dicks; if you don't, everybody with something substantive to say will quite reasonably fear they will be viewed and treated in the same way you treated the dick.