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Email is not the problem here.

The problem is people doing task management/version control with the wrong tool. So how do you get managers (in my case the are called professors) to use proper tools? They already know how to use email and they are convinced that it is sufficient.

Maybe a simplified bug/issue tracker for task management?

Maybe something like Dropbox or Time Machine for version control?
Let's be real. If Python will be supported at $300K, then Python will be supported at $273K.
The perspective is useful because the customer isn't always right and abusive customers should be confronted or fired. You, on the other hand, come across as an arrogant know-it-all who is offering no useful advice whatsoever.
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Its not appropriate here. Snarky/sarcastic comments just encourage more of the same, which degrades the conversation. Also, its not really a comment on the subject of the article (which has something useful to say), but on the headline (which is poor).

Appropriate for Reddit/Slashdot, not HN.
Whoever wrote that article is a little sketchy with his facts:

Quote: """One of the most common building-blocks is the debugger, known as JTAG. This is a standard way of soldering some wires to the chip and connecting to the USB port,"""

JTAG is just the low-level interface to a debugger. "Soldering some wires" is not the building block and USB is nowhere related to it (for example, my work-horse JTAG interface connects to Ethernet).

Quote: """Whereas companies (should) disable the debug feature in the version they send to customers, that's not so easy with chips. It requires millions of dollars for every change to chip design. Therefore, chips always have the JTAG interface enabled."""

At least parts of JTAG need to be enabled (most notably the boundary scan that allows you to read/set individual pins) for proper testing of complex circuit boards, but also this is not the problem here: It seems that they left some instructions active to read back supposedly write-only values (e.g. the AES key in question). Designing one of these internal, protected bits to be the "disable JTAG debugging" would not be that hard. CPUs with integrated flash are doing that for years: A certain signature in the internal non-volatile memory will disable flash-readout and CPU debugging, but boundary scan will stay active.

Quote: """ As real silicon chips are becoming more expensive to manufacturer, FPGAs are becoming a more popular alternative. (...) Every change to a chip design requires millions of dollars in changes to the masks that print gates onto a chip."""

Actually looking at a fixed complexity ASICs are getting cheaper to manufacture over time, just as everything else in chip-making. Or as FPGAs. And again: High-end special-technology ASICs might cost "millions of dollars", but no one in their right mind would re-design a complete ASIC for such a simple change like disabling JTAG debugging:

Chips are built in layers, and it quite common to produce a whole batch of wafers with the "lower layers" that form the actual transistors. The metal layers on top of them (those that form the wires interconnecting the transistors) may be added to say one third of the chips.

Then when errors are found during testing, one could take another wafer from the lot, apply a corrected metal-mask and check if the error could be remedied by re-wiring (often a few spare gates are spread over the wafer "just in case" one has to splice in an inverter in a signal... or such things).

Such a relatively cheap (say: 10% of the complete ASIC production run) change would be the right thing to build a chip with JTAG completely disabled, it would be impossibly to re-enable the feature from the outside, but of course, by opening the chip and re-wiring the metal (this is possible by using focused ion beams on a bare die) one could do it. But this was not the message of the quoted article.
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I noticed a similar pattern in my business (I run an appointment scheduling web site). An additional insight was that when you provide a quick reply to the "dummies" they will start asking even more questions instead of trying to find stuff out themselves.

Here's what works for me: on the second "silly" support request they send I put them in a "cool down" queue that gets answered a day later. If they keep asking simple questions they move into the two day wait queue. (Obviously, this only works if your support is by email.)

I worked as a consultant for a company once where they would go even one step further and would actively encourage customers that used too much customer support to switch to another provider. The trick is doing this in such a way that the customer does not realize he's being told to leave lest you get a bad reputation. I'm not going to divulge all my trade secrets here, but I've found a way to do something similar for my business, perhaps you can think of one for yours too.
I know a lot of people who really believe in a project and it's leader who ONLY work for equity without any money, benefits, health care and such.

I know where you are coming from but unlike people here on HN seem to think; the whole world is not Silicon Valley (and I know at least one person in Silicon Valley crunching 11+ hours/day for equity in a startup actually); the amounts paid to programmers there are not really examples for the rest of the world. If you want that just move there and pray the stories are true; there is no bubble.

One of my best friends in the Netherlands has been working for around E40k gross as a top dev for 15 years; he doesn't care about money, doesn't ask for raises. The company still looks like a startup, but is making enough to pay salaries every month for 15 years. He doesn't mind crunching outside work time and often does.

Besides the question if it is 'smart' or not to do so, I don't know a lot of people who worry about these kind of things much. They just work and have fun doing it and the moment they don't like it anymore, they switch.
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Lots of great points, and I love the fact that there is a full transcript. Personally, reading the transcript, noting the important parts, then listening for other contextual cues in which the point was made adds another dimension to these podcasts.

Just as an example from this podcast, the points about Recurring Payment pricing strategies were extremely helpful. It immediately struck with me because:

(a) Recurring Payments are awesome! (profit wise)
(b) They are Hell to setup for anyone outside the US

US companies have awesome companies like Stripe, Braintree, etc... as a Singapore Pte Ltd, the only 2 choices were Paypal or WorldPay. We chose the latter, and while their Customer Service was good, the technical details absolutely sucked.

Anyway, the point is that Patrick being in Japan and facing the same issues (he uses Recurly + Paypal), was a good personal reminder for the issues facing a small startup.

Maybe a profit opportunity? Well, at least it would make a good blog post.
In writing a comment on Sacha's blog, I came to the idea of deciding to offer a simple response to support incidents coming from the lowest paying tier. I wonder if anyone has done this and if you think it would work, or be a smart move?

Create a canned automatic response to someone submitting a request/support email that goes something like this.

"We have worked really hard to make this app/service as easy and intuitive to use as possible. On top of that we decided to price it very low to make it even easier and affordable for people to take advantage of. 80% of our paying customers never contact us for help or support. We honestly just don't have the time or resources available to explain how to use our service. If our help section and FAQs can't fix your problem, then you probably shouldn't be using this app, or we're gonna have to ask you to pay for support.

Option 1: Click here and we will immediately cancel your account and refund you.

Option 2: Click here to upgrade your account for support

Option 3: Figure it out!

Have a Nice Day!"

Or something like that. Perhaps it can written to be more friendly or in a more suitable tone. But you get the idea.
Oh sure, but the $300k gets it supported out of the gate, not "whenever we get round to it".

I am a Python user who pledged with that in mind. Never got into Clojure (and OCaml or Haskell support I suspect isn't high on the priority list!).
> Sending out a mail to a bunch of your subcontractors asking them to agree to a cost reduction is not only silly, but it also shows you have no clue how to run a business.

It is a mildly smart and efficient way of demonstrating brute-force against your one-man-shows and small contractors of which too many will rather swallow the 5% cut than being afraid of not getting hired again... it is communicating "take it or leave it" and makes you worry about consequences. No, this is not nice but that is exactly how a lot of those big businesses are run and you wouldn't believe some of the stories I could tell you even about big names in IT. And it is not necessarily a sign of a huge decline, it could just be one of the higher-ups trying to earn brownie buttons or sweetening their own bonus by demonstrating some sort of cost reduction.

I don't think this blog post should go on to give suggestions how a business could cut costs elsewhere but it should demonstrate tactics of how you as the developer can respond to this, whether it comes from actual necessary cost reductions or just some management whim. There are a few good ones in the comments luckily! I liked the idea of the "counter-offer" where you offer them to work 5% or 10% less at the same rate.

When it comes down to it, it is just negotiation tactics and a lot of that comes down to not even going where they want you to go and having enough experience to direct things into the right direction much beforehand so you won't even get into these "yes or no" kind of moments.

Another idea is offering them an appropriate amount of "free" service if they order that-or-that many days with you - this might seem stupid at first but think about it, you could get a guarantee for days that you might not have had otherwise and MUCH MORE IMPORTANTLY: you did not lower your price!!! This is the one thing you should definitely avoid because re-negotiation prices up is very,very hard and probably impossible, so don't even go there. Place your high rates but offer "free" days where and when appropriate; that way your price is settled and you avoid further discussions on price and you can bill them at that rate later on.
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If they are trying to create an interoperable standard the work plan seems to be missing the two most important parts.

1) Test suite of sample encoded files with expected decoder behaviour documented. This shouldn't be a random selection of different people's encodes but a carefully selected set of those pushing the boundaries of the spec. This should be used to test decoders rather than having a reference decoder that has to be copied bugs and all.

2) The counterpart to the above is a file validator that checks as much as possible that any given encoded file meets the specification.

Reference decoders only really make sense for codecs where you will expect a particular bitstream output for any input.

If they don't do both of those things it doesn't seem much more useful than just making some encoding recommendations for compatibility.
I gave up on keeping on tidy inbox long ago. I have 16,794 unread emails in my Gmail account. I feel like keeping my email organized would easily become a full time job.
I think he meant that in terms of changing how the world sees and uses something.

Jobs wanted computers to be accessible for families and the general public and he was quite successful (iPhone alone is a huge success). Elon is trying to do the same but in the field of clean energy (tesla motors, solar city) and space travel.

But on another note, Elon musk is a whole different level. Because he knows the design and engineering aspect of his field and knows how to market it while still have the genuine intention of pushing humanity forward.

I think Elon Musk is a great role model for kids and future generation. As the old Internet saying goes "I think Elon is a pretty cool guy. He does rocket science and doesn't afraid of anything."
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IKEA sits at that price point where it's expensive enough to not seem cheap, and cheap enough to be affordable.

Plus half the furniture into something else hacks seem to be from IKEA, so maybe they just design it with the idea in mind that it'll end up as part of a rackmount setup or something.
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I like the formula you invoke here.

Looking back, if I spent the same amount of time messaging and communicating with people that I spent building an app to facilitating future communication I would be much better off, thought more thoughts, and grown closer to more people.

(Also, thanks for keeping me honest with the "loose" typos, they've been corrected.
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Clients occasionally have cost issues, sometimes for reasons within your control and sometimes because someone in purchasing had the bright idea "Hey, if we email 500 people and ask for 5% off, 100 of them are going to be unsavvy enough to say 'Yes' and we just saved ourselves a million bucks a year for the price of an email."

Venting on the Internet or at the bar has its time and place, but in terms of mutually agreeable resolution for clients, let's see what we can do here:

a) Tell the client that you hear and empathize with the goal to reduce the size of your invoices.

b) Offer the client ways of achieving that goal which are a mutual win.

For example, if a client sent me something like this, I might say:

Hiya Bob,

Thanks for the email. I understand that the telecom sector is a dynamic industry and, as a result, you're concerned about making sure our relationship continues on providing provable ROI which you can demonstrate to the other stakeholders at $COMPANY. I want to help you do that.

1) My most recent invoice covered projects A, B, and C. B was very successful and resulted in an increase in customer lifetime revenue of $REALLY_BIG_NUMBER as per the calculation outlined by Dave in our email thread of March 17th. This results in an ROI to $COMPANY of $DIVISION_IS_MAGIC just based on that one component of the engagement. I look forward to continuing to find $DIVISION_IS_MAGIC and above wins for you and $COMPANY.

2) If you would like a more formal report on ROI suitable for presenting to internal stakeholders, I estimate that we can prepare one given one week's time. Would you like me to reprioritize the schedule for our next engagement to include this?

3) Given that the telecom sector is a dynamic industry, our current arrangement might not have the flexibility that $COMPANY needs to arrange your projects at the lowest possible costs. Currently, $COMPANY and I work on a time-and-materials basis for N weeks every $PERIOD. If $COMPANY would like to decrease invoiced amounts, we could:

a) Delay the delivery of D or E from $PERIOD(X) to $PERIOD(X+1), resulting in $INVOICE(X) coming in at $SUBSTANTIAL less, for a cost reduction that you can book in the current quarter.

b) $COMPANY currently purchases availability for work within $PERIOD at times mutually agreeable to $COMPANY and myself at the beginning of $PERIOD. If $COMPANY is willing to be flexible on the scheduling such that work will be delivered at any time during $PERIOD, I would be happy to grant $COMPANY a per-invoice line item discount of $DOLLAR_AMOUNT_CALCULATED_TO_BE_ROUGHLY_5%_OF_MOST_RECENT_INVOICE. (You may want to run this by Jill as her project will block if our next project does not get done as per the current schedule.)

You can continue humming bars in that direction.

If you routinely get emails like this, though, firm handshake and recommend a provider more appropriate to their needs. Anyone who does not wish to pay the price of butter has to cut down on butter consumption right now, because it is a seller's market.
it is possible but not usefull. Opera has "Opera turbo" and when connection is slow, it's adjusting all websites. I thinks there is no need to do that for each website.
I have been thinking about making everything super encrypted and charging $100 a month. I have had a number of defense contractors come and try it but not use it because I could see their data. Then I wouldn't need to upgrade the interface which is a bit aged. But I am burned out right now, maybe in 6 months. The current users, I hit them up for some donations but I attracted people who don't really want to pay.
Vertical scrolling of the page is interrupted by the horizontal scrolling of each row of shoes. I consider that broken.

How about having big left and right button either end of each row?
It's definitely the presentation. I also studied formal verification in my second year and used it as an opportunity to catch up on missed sleep.

However, the third year I studied how to formally define programming languages and really enjoyed it. It was all about delivery.

I think class size has an effect too - it's much easier to engage with smaller classes. The second year module was mandatory, whereas the third year module was optional.
> I agree that businesses should always been looking at costs, but only in relation to the benefits. Just looking at costs and trying to reduce them is meaningless.

I know exactly what you mean and this is a very engineer kind of view... the point is, no matter how great a trip to Rome would be if your body is bleeding out right now you need to go to the ER first. A business works much the same but their "blood" is not so much money but rather liquidity and if it is in danger than they WILL have to cut costs and even in places where it hurts or where great things are done because if they didn't, they would be shut down from the outside. So just looking at costs might be vital, or it might just be some higher up trying to get a bonus. Also, liquidity on its own doesn't tell you that much about the state of a business.
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So if your not saving the world, your problems/ solutions aren't worth posting here?
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Am I the only one who think Light Table won't work for Python?

I mean, look at all those getattr() setattr() stuff. LightTable doesn't stand a chance. Even dealing with some very primitive Django models.
Amy has lots of good points, but I'm of the opinion that her "$30x500" premise for building a SaaS ISV is backwards. You're often better off targeting "$500x30" instead.

* Most every place that publishes stats has shown that the higher-tier plans account for the lion's share of revenue.

* A good programmer values out at $20,000/mo or above. It is not hard to create $500/mo in value (~ half-time minimum wage!) on an ongoing basis. All you have to do is step away from the computer and start talking to real people who fit your target personna.

* With the reversed formula, you can get your first few customers by cold-calling and face-to-face sales if you have to. Ramen profitable is in the neighborhood of five customers, instead of over eighty.

* You can always backfill to a smaller plan if necessary. Even targeting $100/mo makes it far easier to get initial traction.

Don't make your main target the price-conscious end of the market!
OS and libraries have different roles: an OS manages the sharing of resources between programs, while libraries implement common operations in programs. The abstraction aspect in both really is a side effect.

Back to the topic: I think the real obstacle to this USLS idea is that each language has its own idiomatic way to name things, so a common across languages naming scheme or convention will likely look somewhat alien in each of them, and we all know the importance of source code aesthetics for programmers. This might change only if polyglot programming becomes very common.
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Former management consultant here. I worked about 1 year on a cost-reduction mission for a large industrial company. While I agree that a cost-focused business is doomed in the long run, sometimes a large company does need to review its entire costbase. Over time, this kind of companies amass useless or underused contracts that need to be cut or heavily renegotiated. This kind of analysis takes a long time so when they can't afford it they just spam all their subcontractors to see who will "yield without a fight". All of this is a very common business practice.
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You probably should be expecting consistant DDOS attacks, or at least aggressive scanning.

OP failed to mention setting up DKIM and SPF as well.
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He's just preparing himself emotionally in case it flops, is my guess. (or she) (and maybe that's what I do)
You have a good point about TDD, and I'm unsure how to address it.

However, you might find the itertools library helpful, particularly itertools.permutations(): http://docs.python.org/library/itertools.html#itertools.perm...
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I cant find the exact link to what I'm thinking of (I'll pop back if I do) but there are tools that package ruby scripts up with the runtime into one executable, especially on windows. There was one that could produce executables for many platforms, in the meantime take a look at https://www.ruby-toolbox.com/categories/packaging_to_executa...
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