Yea. In the spirit of NDA, I bring you OSINT. There were people on Reddit confirming ongoing issues related to decryption following the initial report by Vice (13 March 2023) [1][2].

Also important to highlight is the Twitter comment "It's believed a third-party supplier without access to customer info was affected. Ring is investigating"[3].

And, why not. While we're at it, I'll go ahead and highlight the concerns called out in an adjacent Reddit post (29 March 2023)[4], along with @Cloudguy's post on Mastodon (24 April 2023)[5][6].

It's not that people don't report the issues. It's that a big giant company uses its power to make those issues "disappear," without ever informing the public or fixing them. Scary stuff.

[1]https://www.reddit.com/r/Ring/comments/11vrrmy/why_am_i_gett...

[2]https://www.reddit.com/r/Ring/comments/11vqnie/ring_app_star...

CarbonFreeFuture · 4 mo. ago

I'm having the same problem. Videos from 3/16 and more recent give the error UnsuccessfulDecryptionException (except Live View and Live View recordings). Videos from 3/12 and before are fine. (So the problem occurred sometime between 3/12 and 3/16.) Just started working with Ring Support by telephone. I escalated to Advanced Technical Support. They will email me when they have further information. They did credit me $10 towards my next $39.99 annual bill.

ngrigoriev OP·4 mo. ago

https://community.ring.com/t/decryption-error-with-end-to-en...

Also Ring refuses to comment on the status of this issue, which makes me believe it was/is more serious than we think. And since the issue is "not resolved", according to them, they refuse the question about the compensation. OK, if they insist, the issue is still ongoing!

CarbonFreeFuture ·4 mo. ago

Seems like I now have the same results as everyone else.

I received an email from Ring support this morning (Tuesday, March 28th), saying that the problem was resolved, for new videos.

I can confirm that new videos starting 3/21 can how be viewed in the Event History. But videos between 3/16 and 3/20 still show the same error ("UnsuccessfulDecryptionException").

[3]https://twitter.com/TheRegister/status/1635506291232894976

[4]https://www.reddit.com/r/alexa/comments/125oiud/comment/je80...

Muted_Sorts ·4 mo. ago
> "I think there is a fair bit of security via obscurity/low profile here"

I don't think so, unfortunately. There's a huge amount of posturing. But it costs money to maintain security standards. This is why Amazon took away basic features for Ring owners that don't pay a premium. Even then, it appears there's problems that keep happening (e.g., https://www.reddit.com/r/Ring/comments/11vqnie/ring_app_star...).

Please also keep in mind, Amazon lies about issues with ease (e.g., https://www.theverge.com/2021/3/25/22350337/amazon-peeing-in...). This poses a serious risk to anyone using anything made and/or maintained by Amazon.

When we can't trust Amazon, it becomes a very serious issue. And when we are talking about tech like home security items and voice assistants, this becomes crucial to critically evaluate the overseeing company. When there is a proven track record of inability to trust Amazon due to Amazon pushing lies, deceit, manipulation, and gaslighting onto the customer, please second guess your decision to link your home security to Alexa.

[5]https://web.archive.org/web/20230518073720/https://sackheads...

[6]https://practical-tech.com/2023/06/13/how-an-amazon-fire-kid...