Microsoft Technician
EPB has an immediate opening for a Microsoft Technician in Fiber Technology of the Electric System Division.

The Microsoft Technician is responsible for the overall technical implementation and management of the IPTV Middleware System. This position will comprehend and assess networking/product issues and will interface with EPB contractors and vendors for technical analysis and problem resolution. Incorporated into this position is a proactive approach to the development and/or enhancement of procedures and/or methodologies to achieve optimum performance, delivery and continuity of Middleware services. It is required to understand the business issues driving the services and be able to implement solutions accordingly.

The Individual Must:

•	Perform proactive maintenance of the Middleware applications including alarm correlation, database maintenance routines, change management co-ordination, installation of Quick Fix Engineering packages.
•	Utilize software and hardware diagnostic tools to identify, diagnose and repair complex problems and factors affecting system performance.
•	Sustain adequate consistency, predictability and stability of Middleware systems and services supported by EPB and perform necessary audits to ensure service levels are sustained, systems are optimized and not compromised.
•	Oversee and develop maintenance strategy for hardware, software, and computer room equipment, to ensure systems and applications availability and performance.
•	Develop system documentation, including diagrams, Standard Operating Procedures and work instructions.
•	Develop, monitor, and refine workflow and business processes to meet the goals of EPB Middleware Operations.
•	Perform after hours support duties to sustain networking systems and service levels - 24/7/365.
•	Provide leadership in developing, monitoring, and managing the automation of the WINDOWS systems environment.
•	Account for, and predict, capacity requirements for procurement of new infrastructures or service achievements.
•	Maintain a high level of customer service, pay attention to detail, work under pressure, and prioritize technical versus non-technical issues.
•	Develop and sustain an understanding of industry best practices as they relate to systems management.
•	Provide sound resource management with respect to project deliveries.

Qualifications:

The successful candidate will have a four year college degree from an accredited college in Computer Science or related field, or Certified WINDOWS Administrator holding a current MCSE certification. (An equivalent combination of training and experience may be considered.

•	Must possess 5-7 years Windows Systems Administration experience.
•	Must have extensive experience in Microsoft Server 2003, Microsoft SQL Server 2005, Microsoft SMS 2003, Microsoft MOM 2005, IIS 6.0, Enterprise Active Directory, Certificate Services and Microsoft ADS design and implementation.
•	Must have experience in Microsoft DNS/DHCP/WINS/IIS/IPSec, scripting languages (VB/XML/C Sharp) and stored procedures.
•	Must possess the proven ability to work within the Microsoft environment to successfully deliver technical solutions specific to requirements.
•	Knowledge or experience with Microsoft Mediaroom application desired.
•	Troubleshooting experience in MS-SQL Databases in enterprise cluster environment is desired.
•	Must have proficiencies with other commonly used commercial products including Microsoft Office, Microsoft Outlook, and Anti-virus Software.
•	Must have Microsoft Excel proficiency in cell formatting, simple equations, protecting cells and work sheets from accidental changes, efficient data entry for repetitive action.
•	Knowledge of TCP/IP networking (BGP, OSPF, MPLS, IGMP, etc.), including experience with routers and switches desired.
•	Background with HP, IBM, and Sun server platforms and SAN or NAS technologies a plus.
•	Strong leadership skills and the ability to qualify and train peers in related tasks.
•	Must have excellent organizational, interpersonal, written, verbal, supervisory, and time management skills and be task-focused.
•	Must possess the ability to understand and work within the constructs of project processes, scope, and schedules.
•	Must possess experience in identifying, documenting, and verifying technical requirements; identifying and mitigating risks; and providing accurate and timely technical status reports.
•	Must possess significant experience in a senior technical role.
•	Must possess the proven ability to establish disaster recovery environment architecture and procedures. Must possess knowledge of Data Center operations.