Philadelphia Area Help Desk Geek Needed
We are looking for the right person for a small business consulting help desk (at least to start) position. We need a person who has excellent customer service skills. We need someone who can relate to customer issues at a level that the average customer can understand. We’re here to enable our customer to work and not worry about that thing in the back with flashing lights that is making that wrrrrr, wrrrr, beep sound.

If you can answer customer questions like “why does my email from Dick Wanker keep getting blocked”? If you know the difference between M Bees and GeeBees and couldn’t stop laughing at the video EVO vs. i-phone then you will fit right in with us.

We are a computer business with a long history, but a recent transition has brought us from the break fix to a more customer success focus, we are successful when the customer is successful. We are designing and implementing systems that ultimately bring the customer happiness and productivity. We are working on projects to bring aging equipment toward the future… at least to this century.

On a typical day you might deal with:

A customer that can’t print – you will sooth the customer and assure them that the paper is indeed ‘right side up in the printer’ and remotely help them re-map the printer they deleted last night.

I can’t get on the internet!!! No, Facebook is still up sir, we’ll call and find out why your ISP has gone down.

You will calmly and professionally deal with the idiot who deleted his files (again) and remind them that no, you are not alone, other people do empty their deleted items then want it back.
We’re not asking you to design the next billion dollar system but you’re supporting our small business customers so you’re going to provide outstanding support for their crisis of the day.
We can’t pay huge sums right now, but we do have an excellent selection of snacks, as long as you save some for the rest of us we really don’t mind. If the customer is in a real jam and you can’t possibly talk them down over the phone then occasional travel to the customer site is necessary. We do reimburse travel expenses and you will definitely need more than a bike because we cover wide area from our office and let’s face it, public transportation just isn’t what it used to be.

Certainly you need to know the criteria for this job and we’re pretty flexible. Obviously computer knowledge is a must. We’re a Microsoft shop so the more skills you have with Word, Excel, PowerPoint and the whole office suite the better. If you have the ability to design SharePoint sites then you will get the special snacks. Any certifications like MCSE, CCNE or EIEIO will definitely be a big bonus. Please detail your entire computer history from ENIAC forward. If you’ve built your own home computer network in your basement, please include a diagram.

Hopefully you can tell by this that we have fun, but we take our business seriously. We provide outstanding service for our customers. If you are totally absorbed into computers then we provide the ultimate in work life (always connected) balance. All kidding aside, it is important to unplug from the Matrix from time to time.