And just to quickly address these other points you edited in...

I'm not sure what my Patreon has to do with Dell defrauding someone I care about. Did you have a point you were trying to make there that I'm missing?

Again, I'm not the person who got ripped off here. Nor am I married to her, which you seem to keep suggesting for some reason. I'm just sitting here, watching her get passed around between different support people for months like it's a 9-5 job and expressing my horror that any company would pull this sort of thing on anyone.

You really seem to have a lot of very strong opinions about some alternate situation that only exists in your mind.

She very much did contact Dell immediately on first receiving her lemon of a laptop to report that it arrived in a non-functional state. Dell then inspected it, agreed that it was non-functional, and (after dragging their feet for a while), sent her a replacement computer, which was also riddled with issues, which and which she also immediately reported as defective.

At no point has there ever been any dispute over the matter of whether she was sent non-functioning hardware, nor was there any point in here where she was given a window in which to report issues in which she failed to do so.

Furthermore, the initial laptop Dell sold her eight months ago came with a one year warranty, so even if she hadn't immediately gotten in touch about returning it, or it had been functioning at the time, they'd still be on the hook here.

There is no "old but working" laptop in this story.

She has not resold either of the defective laptops Dell has sent to her.

Lemon #2 is still in her possession, waiting for them to quit jerking her around, and send her a refund and a shipping label for it.

Lemon #1, so far as I know, was already sent back to a Dell warehouse last year, and is presumably awaiting the day they scam someone else by sending it out as a "refurbished replacement" for one of their other defective products.

The computer she had before buying Lemon #1 did not function, which is why she tried to buy a new laptop from Dell in the first place, has long-since been sold for parts, and is frankly not at all relevant to this conversation, not being something she paid good money for only to be defrauded by Dell like these.

Oh yes, while you have made it quite clear that you, for some reason, would enjoy looking at such, I did not take any photos nor record videos of that initial spectacularly defective laptop. For some reason I just did not have the foresight that 8 months later Dell still would not have issued a refund for it, and I might thusly be inclined to write a big long Twitter thread on the subject. You're not missing out on much though. Just picture a normal laptop, except the screen displays garbage, the fans kick into full gear like you're running a stress test the moment you start it up, and depending on the temperature in the room, the whole thing shuts down between ten minutes and a couple hours later.

Hopefully that resolves all of your questions, and you can now find something better to do with your time than accusing random strangers of imaginary crimes, and/or very suspiciously playing damage control for a profoundly shady company.