Ask HN: Sick with Covid in Spain, Google Fi suddenly cuts off my phone service
I was delayed in Spain because of Covid. I evacuated here sick with Covid from Ukraine, just before the war. Suddenly Google Fi cuts off my service, with no warning. I have not received their email. Can somebody help me on HN? I edited out my case ID from the chat, but I can add it.

Welcome to Google Support. My name is Lohitha. How are you today?
Please make a note of this case ID: 5-XXXXXXX for future reference.
Lohitha · 1:32 PM

I described the problem: I suddenly lost data connection today and cannot reconnet to data
1:32 PM
L

I see that you are facing issues with the international data connection. I will help you to the best of my expertise.
Thanks for the details.
Lohitha · 1:33 PM

In the screenshot, all networks that now say Forbidden were available until today
1:34 PM
L

Okay. Are you on active military duty or a government employee?
Lohitha · 1:35 PM

no
1:35 PM
L

Thank you for the details.
Lohitha · 1:35 PM

Got it.
I have checked the details and see that your international data capability is suspended.
Lohitha · 1:39 PM

Why?
1:39 PM
L

As per our Terms of Service, Fi must be primarily used in the United States (territories not included) and isn’t intended for extended international use.
If you plan to stay abroad, we recommend you use a local carrier until you return to the US.
Lohitha · 1:39 PM

I had covid and I was delayed here
I have documents that show that I have had covid recently
1:40 PM
L

Axxx, I completely understand.
I would have definitely helped you with this if there would have been any other alternative options.
Lohitha · 1:42 PM

I am returning to the US in 2 weeks: I even had to ask for a stay extension because I am sick. I hope you won't cut off my service because I have Covid?
I can upload my doctor's letter and a positive PCR test
1:44 PM
L

Unfortunately, we don't have an option to provide exceptions for covid affected persons. I hope you understand.
Your international data roaming capabilities are automatically reinstated once we determine that your services (data, talk and text) are primarily used in the United States (territories not included) as per our Terms of Service.
Lohitha · 1:45 PM

I am sick and you cut off my phone without warning!
There was no warning whatsoever
1:45 PM
L

Axxx, you must have received an email before 30 days as a remainder.
Lohitha · 1:46 PM

I have never received any email
Nothing
1:46 PM
L

Please check if you have blocked the system automated emails.
Lohitha · 1:46 PM

I have not
1:46 PM
L

Google Fi will send an email before 30 days.
Lohitha · 1:47 PM

I have never seen the email
And I cannot find it in my gmail account: I am looking no
now
1:47 PM
L

I understand. Please check your gmail settings if you have any restrictions.
Lohitha · 1:48 PM

I did not set any restrictions. Since this is about disconnecting my phone, you could have called me or at least sent a text!
can you please reinstate the service for 2 weeks? I am cut off from my banking, everything
And I am sick
1:49 PM
L

Axxx, it is an automated email system. Unfortunately, we don't have an option to send you a text or call. I hope you understand.
I would have certainly helped you if there is any alternative option.
It is my pleasure to assist you today! Have a good one!
Lohitha left the chat.
1:50 PM

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