What’s wrong with Word? Modern businesses are turning increasingly to document formats like Google Docs and Quip in my experience: online editing solutions where documents are stored online and are as easy to share at any stage in their lifecycle as sharing a hyperlink.

Quip has extremely basic editing features, to the extent that I sometimes find it stifling. However, it does a great job at providing 95% of what most business documents need: several headings sizes, paragraphs, numbered and bulleted lists, and the ability to embed pictures - with great collaboration tools.

Quip as a medium is like Hacker News comments. You don’t have a lot of formatting options to work with so you focus on the content rather than messing about with styling.

Most business documents are written and read in a short period of time. Both of the tools show you who from your organization is reading the document for collaborative reviews and allow people to add comments on content inline. Google Documents allows people to make suggested changes that the author/editor can review and accept, incorporating the edit into the document; or the author can share the document and allow people to make changes to it directly.

For example, when my team is having planning meetings, or we are reviewing a project plan, etc. the primary author will often project/screenshare the document, while everyone else also loads it on their computer. We can each see where everyone else’s cursor is (or highlights) and all edit the document simultaneously (if the author wishes) or leave feedback/suggest edits - that we can all see.

These kinds of features matter more in a business environment in my experience more than the ability to format documents in complex ways.

Personally, I find Quip too simplistic, because it does not handle things well like having multiple paragraphs plus a code block in a numbered list item. Google Documents can also have issues with things like this, but I rarely run into something crucial that I cannot do. (But it does have missing features: for example there is no way to add line numbers to a document — but these are less important now that the convention is for everyone to review the document on their computer simultaneously, rather than printing them out).

I find Word to be the most powerful of all of these editing tools and have the easiest time getting it to do what I want. However, (at least the versions I’ve used) seems geared around writing and saving documents locally. It would be my choice of tool if I had to write a long business document and Google Docs wasn’t fitting the bill.

There’s probably a way to set up collaboration features with Word like with the other tools these days, but the “best” collaboration I’ve seen has been through SharePoint which was painful: people had to “check out” the document in order to make changes, etc. I imagine that with Office 365 Microsoft has something better now but if they do I have not had a chance to use it.

Quip and Google Docs “just work”. They are web applications so there is no difference in what is supported between OS versions like with the Word.

In my career as a software engineer & businessperson I’ve rarely needed more than these types of basic text editing tools to collaborate with and convey ideas to my colleagues. Making collaboration simple, including the ability to simultaneously edit a document, or enabling people to read a document at their leisure (asynchronously), and add comments/suggestions/edits - which always refer to the authoritative latest copy (none of this monkey business with emailing around copies of Word documents) provides far more value than advanced editing features would.

If a person can’t get their point across easily using Word’s defaults, perhaps customized a bit by choosing their preferred font, including diagrams where necessary, then I’d question whether the difficulty is the editing tool or something else.

Unless you are producing specialized documents such as academic research intended for publication, or legal documents intended for submission to a court, etc., in my experience business documents rarely need more formatting than Markdown can produce; and easy real-time collaboration is a massive value add.