So, I guess I'll give my (sadly) negative experience with these things.

First, I sort of ordered it on a whim. I liked the idea and thought it'd be cool to use for work while not having to use my personal iPad even more.

This is their decision, but they ship with DHL, which is absolutely godawful in literally every experience I've had with them. I learned after ordering that the device doesn't allow searching within your handwritten notes, a feature I use regularly in GoodNotes on my iPad.

So, I looked at how to return the device before I even got it. Their support said to just tell DHL to return to shipper. I called DHL they said "sure, we'll do that" for the next two days I kept getting text messages from DHL saying they hadn't managed to ship it back yet, they'd update me the next day.

Then the device shows up at my doorstep and DHL skipped requiring a signature and just dropped it on the porch. Great.

So I email support back and get the process to fully return from them started.

They send me to a "returns" website that doesn't see my order. Great. Email them back and ask for how to workaround this.

The next email they send me a second returns site.. they have two apparently. Then this time their instructions are about returning for a replacement device. Email back after that and clarify, I am not returning for another device, I am returning and getting a refund. They said oh sure, our mistake.

Their returns site (2nd site) was about as unclear as can be. In fact their instructions in their email were, yet again, for returning for a replacement device, the site said to print 3 copies of one sheet, another one copy of the label to attach to the box. I did so, finally got DHL scheduled to pick it up.

DHL says "nope, we need a different sheet of paper" which was not provided to me until I went searching for it in the returns site. At this point DHL is gone with the box.

I write some feedback to Remarkable about their incredibly terrible instructions and they just keep apologizing but referencing my replacement device despite repeating 5 times at this point that I'm returning for a refund.

DHL has had the package for over 10 days now and it's not moving. My luck, Remarkable is going to get the stupid thing at some point and then ship me a replacement device instead of refunding me and I'll have to do this stupid insanity all over again.

The device itself seems fine, I opened and used it while I was waiting for Remarkable to figure their shit out on my return as each email takes over a day to receive a response. So I have about a week of waiting to return this thing just in waiting for them to send me appropriate return instructions. Another 10 days of screwing around with DHL and no movement of the product.

I would really recommend NOT getting one of these devices unless you are 100% sure you're going to keep it. If you have any inkling of an idea that you may utilize the return process, just don't, it's not worth it.

This has been the single WORST customer support experience I've ever had at this point. Their support people simply regurgitate snippets, and sadly they can't even use the correct snippets, and for that they take over 24 hours to get back to you with those incorrect instructions.

Run, just run away.