skysight-inc/HackerNews huggingface dataset:
"Communities become predictable; individuals are where it's at"
Yes, I'm currently doing some consulting on a lotus notes application and the help contents in the Domino Designer IDE has a lot of useful documentation.
If I can't find a menu item but I'm pretty sure it exists/should exist I type in versions of it into that help text area (on OSX) to find it. It works probably 60% of the time, the other 40% being that it didn't exist in the first place, or I was completely wrong about what it should be called.
His point was hardly that we should design interfaces for computer illiterates, but that a person who has never used a computer may provide valuable information on how humans try to approach new interfaces in general.
This information can help us put emphasis on the right things: Instead of a bunch of buttons, concise text that leads the user.
I imagine something like "Your first time using Internet Explorer? Click -here- to get more information." would have helped him greatly. (not in this particular situation, but if he were at home with his newly bought computer and properly invested in his pursuit of email, then yes.)
"At least that's what the studies say"

Link?! My preparation for Admob was admittedly limited to one or two google searches and a scan of a few blog posts, but I would love to read more if you would link to said studies.
I guess I trusted google since their Adwords suggestions are generally pretty accurate.

All suggestions on the AdWords interface are BIG: Best Interests of Google.
I don't think Skype is a competitor to Facebook at all. Facebook has had a good partnership with Microsoft for several years and have finally found a good social element that Microsoft brings to the table (Skype).

Skype is great for video calls, Phone calls...and thats about it. Facebook does everything else.
I do not know how the author's application retrieves Facebook photos, but I believe that Facedown (which was a desktop application, not a web app) was shut down because not because it was saving photo albums, but because it required users to input their Facebook credentials into it and tried to download photos by scraping album information (by pretending to be a web browser).

I have operated a reasonably popular Facebook application that has similar photo saving functionality (using their API), and not have not run into any issues. It has transformed from a desktop application using the REST API to a Graph API using web application at http://socialphotodownload.com . Unlike Facedown, I try to follow Facebook's Platform Policies.
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I've only ever been helped by something in the "Help" menu through the search bar on a Mac (which I switched to about 2 years ago) - because it actually highlights with a massive arrow what you need. I don't remember finding anything useful with the Help nav on Windows.

Having said that - the HN audience is most likely a massively different audience to the sort of people that would ordinarily rely on the Help button - people like Joe.
Ravelry is a fantastic social network. It has a load of innovations worth copying. Two examples:

- On Rav anyone can create a new discussion forum, and the creators are responsible for moderating it. It allows the community to continue to grow and embrace a wider range of people who could not otherwise coexist.

- Rav has a like button for ages. It also have agree, love, and disagree, IIRC. Disagree might be mistake. It generates quite a bit of heat. If you've ever had your HN posts downvoted without comment you'll know how annoying it is.

It's worth signing up even if you don't knit just to check out the tech.
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Yes, although not directly: on OSX, the Help menu has a search box. This searches not only various topics but submenu items, and when selecting a match it opens the menu recursively until it can highlight the item.

In software with big, deep menus with an unclear logic/organization, I've used this quite a bit.
Also varies based on what you've visited before. English Wikipedia works fine… until you visit the Tiananmen Square Protests article, and then suddenly all of Wikipedia stops working.
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Exactly. I've, perhaps foolishly, designed mock-ups and interfaces before where I've used icons instead of text explaining what it is, and I'd often think to myself "It's ok - people will probably click around to learn what that does". That's probably wishful thinking on my part.
I experimented with AdMob and JumpTap over a few months with budgets ranging between low tens to low thousands for each campaign and even for an app that was $5, it basically didn't work.

I didn't get good results with Facebook either, but maybe due to the nature of your app, it'd be better.

Ditto for Adwords.

I only dabbled slightly with Reddit and it seemed that it would show some promise if I invested more time in it.

You might also consider paid downloads promotions. Something like http://tapzilla.com/ (YC S10). The co-founders Edmond and Francis are both helpful and responsive when I run a campaign. It wasn't the right avenue for my app, but Fotobook sounds like a better fit, as a utility and at lower price point. I'm not sure if Apple's recent foray against paid downloads affects them.
Well there are millions such people in India and they are a big market.
For people who don’t use OS X, every application has a search box in the Help menu (as seen in the 5th image in the original article). If you type in it the computer will search through all of the available commands in the menus and submenus, then open the menu parents of the most likely result and place a big floating marker next to it.
Agreed, but I'm not sure if groups are in the end much more important / better solution for what people want when sharing with a limited number of friends.
http://codeinterview.me/
http://news.ycombinator.com/item?id=2609382
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It depends on you. Personally I play with it sometimes, but for me there is no danger of addiction.

It's a fun and creative game, even relaxing. However, sometime in the future there will be an adventure mode with NPC and a better fighting system, so it might become TOO fun for someone.

In the end, however, it depends on your personality.
"The definition of groups is... everyone inside the group knows who else is in the group"

Pretty good point in my opinion. Maybe groups are a better solution for people who want to share with a limited number of friends. It also is much less work since only one person has to set up the group.
I agree with @noahth that its a easier way to prevent from Spam post. However, it may reduce activities of users. There are pros and cons and its tricky to balance them.
Now I went looking for the "Nightly Help" item in my browser, but I guess it only applies if you have installed a nightly build.
>I know there are settings I could use to get rid of those, but investigating it seemed too much work to bother.

Too much work to bother? I don't think you'll make it anywhere then. All you had to do was mouse over one of the updates and click the X. It would then ask you what you were killing, Farmville or the person who sent it. You say Farmville. Finished. No more Farmville updates ever again.
Thanks, we'll check out TapZilla.

Amazed that people will spend so much time and energy trying to save $1 but won't spend time trying to make $1...
Seth Godin: https://plus.google.com/106497949182730964838/posts

Ian Bicking: https://plus.google.com/104537541227697934010/posts

Mark Chu-Carroll: https://plus.google.com/102359124322399475449/posts
It would also cost the scammer bandwidth. Though that is probably paid for on a stolen credit card anyway...

Unfortunately the real problem Google is unable to do much about, aside from a few high-profile things (jQuery would count as high enough profile, but many similar libraries would not). How do they know, given two apparently identical chunks of content, which is the original source?
(I was an early employee at IMVU, #5 or so. I left IMVU in January).

It's easy to discount Eric's influence, saying "he was only there for the first few years", but it's wrong.

Will Harvey, the original CEO, had the "vision" for what the product would be.

But Eric (and Steve Blank) provided the vision for how the business should operate. This has turned out to be much more important, for basically all the reasons that Lean Startup people advocate (pivoting, testing assumptions rather than "executing one guy's vision", etc).

You know how people stress how important it is to establish company culture, especially when the company is small? "The original Lean Startup" is Eric's legacy at IMVU. Split testing, continuous deployment, 5 whys, etc... These all still define IMVU's company culture.

The current executive team are good, competent people. And it's true that the company crossed the line into profitability (a watershed moment for any startup) under their watch. But, despite this, IMVU has been impacted far more by Eric than by any other individual.
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In that case the thing you need to ask yourself is whether you're employing the person because they're the best from a range of possible candidates, or whether you're employing them merely because they're your friend.
Yes, to access the documentation.
Actually, I think outside of tech tech world Google might have a worse image then Microsoft does.

The controversy about Microsoft is long forgotten by most people. Google on the other hand can come over as quite creepy to non-techies: They offer something for free, which is always creepy, they harvest all this information about you and they come of as quite emotionless.

I think Google might have a little bit of the same problem with the general public, as Dropbox does now in the tech-world. Even though Google is working on it, with their recent ad campaigns.
She should be commended for her patience and willingness to help this man. Several years ago I spent about 2 hours helping an elderly woman do pretty much the same thing, who did not get nearly this far and she gave up. The concept of a mouse moving the cursor on the screen was beyond her comprehension, yet otherwise she was a perfectly intelligent, well-read woman. It may have been my fault for not explaining it properly, but it is certainly true that modern interface design obviously takes for granted that we already know the basics. Who would have thought that 'help' offers none? And 'suggested sites' gives some bizarre privacy warning?

I wonder, however, how Joe would have fared with an iPad?

Edit: oops on the gender.
See "Check for updates" and "About".

Especially "Check for updates", which is the worst thing you can do to a user who is looking for help.
The world is full of people who have never used a computer. They are called children.
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Ugh. Why does the Kindle edition have to be more expensive? I've no interest in having the book on paper, and shipping to Europe takes way more time than Kindle delivery.
Rarely, except for finding out the version of the software. Also there is nothing worse on a windows machine than hitting F1 mistakenly when going for F2, and having the gargantuan and useless Windows Help spin up.
It used to be standard to have your "About x" submenu(?) there, so whenever I had to file a bug report I'd click through help. Actually, on OSX Chrome has the bug report link there, too. I wish I knew that earlier.
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I received one of these emails. What I don't understand is why - I've never used the Washington Post jobs site. I live in Sydney...
Exactly.

Phone operators are NOT a free market. In every country, operators are heavily regulated and only three or four operators form a majority.
Not anymore, they start out young nowadays. My 2 year old niece is a pro with an iPhone.
"Casey says that hobbyists of all stripes are constantly asking the company to branch out into other domains. The couple refuses to do that, in part because they don't have the resources (Ravelry makes enough money for them to live on, but not enough to hire a second full-time software engineer), but also because they believe that cloning Ravelry wouldn't work. Instead, they say, each pastime should have a social site that's built carefully to meet the needs of that group, and it should be built by people who are active participants in that group"

I found this really interesting since StackExchange took the opposite view and raised a ton of cash. OK, it's not quite a social network but they did take something that was wildly successful in one domain (Q&A for programmers) and try to apply the format to other areas. I'm inclined to think that Ravelry's approach could be applied to other areas (e.g cooking) but it's their choice.
I think Tom Anderson is right, but there's something that bothers me about Facebook Groups and Facebook in general.

I do not like that I can be added by other people in groups without my permission. I do not like that people can tag me in photos without my permission.

And to revert a photo tag for instance, the person that did it doesn't get a notification, sometimes thinking that it is his fault -- for this one photo that was posted in a group, I had to untag myself more than a dozen times, as people kept adding me. And same with groups -- for one group I didn't want to be in, I had to remove myself like 3 times.

And to add insult to the injury, when people realize that I don't like being tagged or be part of their stupid group, it's in human nature to get upset, feelings hurt and all that, so they get upset.

But Facebook doesn't care about me; as it's in their best interest to encourage pictures of drunken teenagers and other things that generate gossip and traffic.
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It seems ridiculous to me that Admob ignored the $15/day budget and spent $50 in two minutes.
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Yes. In the UK, as with most of the world, we embraced text messaging (12years ago I was txting every day). In the USA, this took a lot longer, with phones often note supporting SMS.
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Sounds like you're looking for Hackruiter:
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Well then, they're called babies.
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I and 3 of my best friends are moving to Florida at the end of this month. So don't say its devoid of programmers just yet.

Whilst not as premier as Silicon Valley, Florida has great things going for it as a hacker:

1. It's cheap living in warm weather

2. It has concentrations of paying customers in clear demographics and dilineated geographic areas (i.e. state-wide suburbia and ethnic enclaves).

3. It's a nice place to find angel investors if you have the right product---the next facebook might not find investment here, but something that makes the lives of baby boomers easier will.
Every time someone talks about jQuery like it's a language, a kitten is run over
Actually, outside of us and developed countries, there are millions, if not billions of people who have never used computers. I was one till age 13
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There are other ways to structure the VM's API so that all VM objects are connected to VM data structures at all times. A good example is Lua, where you manipulate Lua objects on the Lua stack - they are never referred to by a raw C pointer.
I think there are two lessons to take away from this.

First, the mall can be a great place to do user testing, if you want to reach a broad audience. Except that I would imagine that you get more male participants, because they are waiting for their female partners more then the other way around.

Second, you need to test with your actual target audience. For Mozilla that is at least people who know how to use a computer to some degree.
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How much does news.ycombinator.com charge per click ?
What is the conversion ratio of news.ycombinator.com users who clicked on the link ?
;-)
Funny thing about Firefox 4 release is that it automatically hides menu bar which I thought was stupid. That's right, even help is hidden unless the user presses alt or right clicks to enable menu (Even as experienced as I was, it took time for me to understand why I couldn't find it).

However, if the menu bar was enabled, the user could go Help->Firefox Help and just at the bottom of screen without scrolling is 'Getting started with Firefox'.

Unfortunately the first video talks about bookmarking facebook, doing random searches, keeps talking about how awesome Firefox is and all fast paced and not slow at all.
I can help you with this having just done it for my own startup. Send me an email and I'll shoot you over our independent security report which explains all.
Yes, Gmail isn't blocked. Also, feel free to join http://www.shenzhenstuff.com/xn/detail/1343813:Group:5211918
I don't understand. They know how to do things, yet they can't do things?
Joe Hewitt https://plus.google.com/113111163133053240092/

Also, just came across this post https://plus.google.com/111379026657101157995/posts/Sirk5KSb... though those recommendations are mostly tech industry and blogger types not really hackers.
Yes, games, office and even problem solving all had help mentioned.
If you want guaranteed results, use a cost-per-install campaign. I work at an ad network that specializes in these kinds of campaigns.[1] You'll have to pay a lot per-install, considering how poor conversions are going to be. Our network automatically calculates your eCPM on the fly and will rank campaigns according to that—and so too it works with most competitors' network.

To be honest, with your tiny budget and a two dollar app, there's no effective way to spend your money with a positive return on investment.

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It's not really the same, they don't have anxiety like "what happen if I click here?" and stuff like this. They don't have any supposition of how things are working or not working and what supposed limitation/ability they have. Nowadays children seems to see computers and other hi-tech devices as kinda "normal".

A recent example with my little step-brother: he had no problem whatsoever to use the trackpad and click buttons of my laptop to choose another Thomas or Beyblade episode on YouTube. Three years old. And he only saw me do it a few times and then I wanted to read my book without being interrupted every 5 minutes so I told him "use the trackpad, it's this stuff here, use your finger on it and it moves the cursor here [I'm pointing my finger to the cursor on the screen]. When the cursor is on the images of the video you want to see next, you click this button [I'm pointing my finger to the left-click button]". He didn't even asks any other questions. He still interrupted me every 5 minutes but to show me that he just launched the new video by himself... :-).

To emphasize my point, it's not him who is particularly able, his older brother, who is five years old now, was exactly the same at his age.
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I was going to say the same thing. Touch seems so much more intuative, I have the Facebook web app looking at a photo album and I absently flick and it doesn't work... Those youtube videos of a 2 year old using an iPad also..
Stop living in the past? Sure. The Cloud is the new fad, everyone's talking about it. We have our company email managed in the cloud. LAN bandwidth and local storage has nothing to do with the bottlenecks in this system.
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Yeah, see some of my other comments. I emailed Admob about this, and their response was:

"Please note that budgets under $200 per day can still be spent in a matter of minutes."
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I do not fully understand the value proposition of posterous. Fill me in?
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It depends on how user-friendly you want to be. A balanced solution would be to use their password to encrypt a really long key, with which you encrypt their data by using symmetric encryption. This way you can add new computers as long as you know the password, and you only have to re-encrypt the key when the user changes their password.

A more secure, but much more cumbersome solution would be to do the same but with private keys on each computer. However, to add a new computer you'd have to have the user transfer their private key from one computer to the other without ever reaching you, so that other computer could decrypt the filesystem encryption key and re-encrypt it adding the new public key.
No comparison for me.

PA / MV are lovely small friendly towns with streets you can find a good array of shops, restaurants etc, lots of sunshine.

SF is a cloudy windy big city with lots of homeless people begging, run down streets, etc

Just providing a counterpoint. If I had to work in SF, I'd be miserable.
Has StackExchange they been successful yet beyond technology?
Her name is Jenny Boriss :)