If anyone can't read the image for one reason or another, here's my attempt at OCR with minor corrections.

Info: How can I help you today?

21:33, Feb 16

You: Cancel my subscription

Info: Welcome! We're excited to offer you messaging, allowing you to reply to us in your own time. An advocate should reply within 5 minutes To view The New York Times Privacy Policy and California privacy notices, please visit nytimes.com/FLLy_Agy

Info: You are now connected to The New York Times Virtual Assistant.

21:33,Feb 16

New York Times virtual agent: Hi, I'm the New York Times virtual assistant.

21:33,Feb 16

New York Times virtual agent: Please answer the following questions and I will connect you with the appropriate Customer Care advocate.

21:34, Feb 16

New York Times virtual agent: What is your full name?

21:34, Feb 16

You: (hidden)

21:34, Feb 16

You: Digital Subscription

21:34, Feb 16

New York Times virtual agent: >

21:34, Feb 16

New York Times virtual agent: What is your email address?

21:34 Feb 16

You: (hidden)

21:34, Feb 16

New York Times virtual agent: What is your billing zip code?

21:34, Feb 16

Your: (hidden)

21:34, Feb 16

New York Times virtual agent: >

21:34, Feb 16

You: Other

21:34, Feb 16

New York Times virtual agent: Please briefly describe the reason you are contacting us today.

21:35,Feb 16

You: Way too many ads. Beats the point of paid subscription.

21:35,Feb 16

New York Times virtual agent: Please wait one moment while I transfer you to an account specialist.

Info: You are now connected to Antonio.

21:35,Feb 16

You: Why do I need to speak with someone to cancel a subscription???

21:35,Feb 16

Antonio: Hi! My name is Tony. I'm an account specialist here at the New York Times. I will be happy to assist you. I'm sorry to hear you would like to cancel your subscription today. May I ask why you are canceling?

21:36,Feb 16

Antonio: The New York Times doesn't give customers the option to cancel on their own which is why you have to go through an account specialist such as myself in order to do so. This allows the customer to be canceling properly.

21:36,Feb 16

You: You asked that already!

21:36,Feb 16

You: Way too many ads.

21:36,Feb 16

Antonio: Are you successfully logged into your account underneath the correct email address?

21:37,Feb 16

You: yes

21:38,Feb 16

Antonio: What kind of advertisements are you seeing?

21:38,Feb 16

Antonio: Also are you using a apple product to see the news?

21:38,Feb 16

You: Can you please cancel my subscription?

21:39,Feb 16

You: Its impossible to read an article without the screen jumping to allow an add make space in the middle of the article

21:39,Feb 16

Antonio: Do you use a iphone or macbook?

21:40,Feb 16

You: And, the one that takes the top 1/3 of the homepage

21:40,Feb 16

You: yes, both ^

21:40,Feb 16

Antonio: Apple products have a special feature called readers mode where it gets rid of all of the advertisements and miscellaneous pictures across the website or application.

21:41,Feb 16

Antonio: All you have to do is click on the lowercase and uppercase a in the top of the website and it changes the entire website to readers mode.

21:41,Feb 16

You: Antonio, thank you for educating me on web technologies. Can you please just unsubscribe me??

21:42, Feb 16

Antonio: So just to clarify you would still like to cancel even though readers mode would solve the advertisements issue?

21:43,Feb 16

You: My conversation right now with you makes me even more determined to do so.

21:43,Feb 16

You: So please YES - CANCEL MY SUBSCRIPTION

21:43,Feb 16

Antonio: We thank you for your feedback, and I'm sorry you feel that way. I will make sure that your thoughts get sent through the proper channels. Your experience with us helps make us better.

21:44, Feb 16

You: Please also forward this feedback - this unsubscribe process makes me much much much less likely to resubscribe ever again.

21:44, Feb 16

Antonio: The New York Times doesn't give customers the option to cancel on their own which is why you have to go through an account specialist such as myself in order to do so. This allows the customer to be canceling properly.

21:46,Feb 16

Antonio: We appreciate your support as a Basic Access subscriber. This grants you unlimited article access on nytimes.com and on the go with the NYT mobile app. You are on the best deal of $4 a month for a whole year! Are you sure you want to cancel?

21:46,Feb 16

You: Yes.

21:47,Feb 16

Antonio: You will continue to enjoy all your subscription benefits for the rest of your billing cycle, which ends on Thursday, February 18th, 2021. Unfortunately we cannot issue any credits or refunds for the remainder of this billing cycle.

21:48,Feb 16

You: That's fine.

21:48,Feb 16

You: Can I get the transcript of this chat? I'm sure other users would value a lot from learning what this process looks like.

21:48,Feb 16

Antonio: You can email yourself a transcript of this chat, which will also serve as confirmation of our conversation today. The option to receive this transcript will be when our chat session ends. Make sure to select yes to receive your transcript and it will be emailed to you.

21:49,Feb 16

You: Cool thanks.

21:49,Feb 16

Antonio: (thumbs up)

21:49,Feb 16

Antonio: Is there anything else I can assist you with today?

21:49,Feb 16

Antonio: If you do not need any further assistance, I will close this chat in approximately 1 minute.

21:50,Feb 16

You: Nope, good night

21:50,Feb 16

Antonio: Thank you for being the best part of The New York Times. Have a wonderful day!

Info: Conversation closed by the agent

21:50, Feb 16