A great house
The house is big
I love cats but I hate dogs
Had a good workout and will use this facility again
i am taking aqua fitness. i go on Monday & Wednesday evenings. i was hoping it can be extended to Tuesday & Thursday evenings as well. i feel 2 evenings a week is not enough. at this time cannot use the equipment. I must do low impact excercises for right now
Nothing available to clean offequipment paper towel and cleaning solution often empty tell them about itevery time and no better need someone to check every hour would like to see some purell solution
The pool used to have a large sweep second hand lap clock. Then that disappeared, but the wall clocks had sweep second hands. Not as good as the large lap clock but still usefull. Now there are no second hands on the wall clocks. This makes timing individual laps in the pool impossible. Pleas put a second hand on a clock somewhere in the pool room.
There needs to be a rule about proper gym attire while working out and enforced. There are people coming in and working out in work clothes and boots. In other ACME's you are required to have a towel prior to entering the gym. There is plenty of staff that is working every time I am in the gym they are sitting in the offices generally with out potential guest. The ACME's in other states the staff is always on the floor cleaning equipment and talking to the members. The person at the front desk acted like I was bothering him because I forgot my gym card. I handed him my license and he stated don't let it happen again or I won't let you in. I have been coming to this gym for over 5 years and the staff that is the most approachable is the juice bar staff. No matter who is working they are always nice and willing to help. The ACME's in Whitemarsh could be a great gym generating a lot of money. I have worked out at the other gyms in the area and the only thing that is keeping ACME's from taking their business is staff interaction and customer service.
There were several treadmills that I use all the time when I go to the gym and the fans on the tread mills are not working. The people next to me where asking me To turn my fans on and off to get them to work because that is what they had done the day before. I think they should have been repaired and even a notice on them. I haven't been to the gym in a while but when I get into my routine of going I go alot. I'm considering cancelling my membership and going somewhere else. Northpoint needs improvement!
Why is the North Point club the recipient of all the used equipment, that is discarded from the other clubs.
At this time, the men's sauna is closed for repair. However, I'd like to see the men's sauna turned into a men's steam room.
I typically go to the gym in the afternoon. I have been to this gym 7 times during the past two weeks. There has only been a staff member at the front desk once during all 7 visits. The men's locker room has been considerably dirty each time. This past visit there were bloody paper towels on the floor in the locker area. The location is convenient but the warm temperature inside and the uncleanliness will keep me from going back.
Locker rooms need remodeling
Need more air conditioning
On my last visit, I noticed a cockroach crawling across the floor. On a visit before that, I noticed a dead cockroach on the floor. Several times I have gone to take showers and one or more of the shower heads is broken. Upon entering the bathroom, the soap dispenser had been taken off the wall and was sitting on top of the sink counter. The manager seems not to want to be interactive with customers. Almost every single time I have entered the location (21st and L Sts, NW in DC), he is in his office with the door closed. There is usually never anyone at the counter to greet customers like there used to be. Considering all of the above factors, the message is clear: ACME's does not care much about this facility or about you as a customer. I am seriously checking into Fitness First, the competition just two blocks away. I used to work out there and the gym is clean, the weights are always in order, and the staff is friendly and efficient. They even give you a towel to use on machines!! All that at the same price point as ACME's. ACME's, WHAT IS GOING ON???
Th eover all atmosphere of th place is doulty, it could be liven up a little
The free weights are a mess. Once an hour one of your staff should walk through the gym and re-rack weights where they should be. It was impossible to find a matching set. Your restrooms are disgusting and the dressing rooms and showers need to be thoroughly cleaned and maintained in that condition - yuck...
The issue for me is the lockeroom area and bathroom/shower, a strong odor coming from the toilets, also when I walked into the club there was nobody to greet me or showing me the way to the lockers. Over all I had a great workout!
It was a hot summer day. I don't believe there was air condition in the gym. Had to cut my workout session short.
Not enough clips to hold weights onto bars
The facility has the feeling that it is closing down forcing people to upgrade to the new facility in Linthicum. I have upgraded my membership and can access the new Club. The Rt 40 location is closer to me and is now less crowded with members going to the other facility. The overall feeling is that the Club is in need of renovating or needs to close.
The outdoor pool was rather dirty. The steps which lead downstairs were worn with exposed rusty edges.
the rest rooms were a total mess.