> In other words, Amazon knows about the sellers who ship expired goods yet lets them continue to operate. It has the data and it still fails to take one of the easiest steps to address the problem

Yeah, I wonder if companies are so big complaints are just noise to them that isn't even really looked at. I feel like I'm just a number that doesn't matter to any of these companies. Then also feel like a lot of the reps at companies are powerless, given limited training, tools and relies a lot on scripts.

Some of these companies are huge, and some things are free like say Gmail. So I feel with all these internet companies, support is a challenge it seems for both the company and the customer sadly. Even the local cable company has a help link but it's just a knowledge base, they hide their phone number on another page now. I do like the approach of letting people try to solve issues on their own, but being able to talk to someone would be nice.

About 2 years ago, I found a app on the iPhone App Store that would popup the in-app purchase by itself randomly, so when you go to exit the app using the home button Touch ID would then buy it for you using your fingerprint. I did get a refund though, less than $4 purchase but pretty scary that's possible. On newer iPhones with FaceID and the side button maybe it's less likely to happen since you pull down to go home instead of pushing a physical button.

I figured the app would of been removed, but just checked it and seen a review from this year with the same problem...

Then some big companies, everything is different departments walled off from each other, which unsure if they really communicate with each other. Just seems like support is pretty poor in general in tech, but other industries too like calling up your health insurance company due to a billing mistake. The other thing that super annoys me too, is when you get transfered from agent to agent it's like you have to start over again with companies. Not sure why they can't transfer a note and your account info already pulled up to the next agent. Have to repeat yourself over and over, was helping a relative set up a new phone and the transfer didn't seemed to go through, and got transferred like 6 times same and same. Gave up, and decided to just buy a new phone, transfer worked and then return the other phone. You just get the runaround, and feel powerless.

Someone I follow who does the full time RV life was having trouble with his insurance company after changing his domicile to South Dakota, and after playing the phone game he just got sick of them and switched companies. Both companies had full time policies, but seemed like someone didn't know what they were doing. So due to poor customer support, they lost a loyal customer they had since he was a teenager driving, making payments on time, good record, etc. I guess some things are easier to switch though, just deciding to shop somewhere else or pay your money to another company and get a new proof of insurance card. While say switching phone or computer operating systems might be more difficult, especially if you like or rely on apps not available on the other platform.

So something I think about, and would worry me about having my own startup, as I feel like support is key from the training, processes to the people. As the people they interact with is representing the company. Wouldn't surprise me if you get big enough, there's consultants too but it's a fear of getting this area wrong. Ideally things should work in the first place though. Plus I think doing things in house, who knows your products might be better than outsourcing. One call could be for company A, next call could be company B, etc so they are just jumping around and might not even be familiar with products.