TL; DR; FastMail support is arrogant and inflexible.

I contacted FastMail support: referencing this thread, explaining my situation, pointing out that the member accounts were lifetime and asking them to switch my (legacy) enhanced account to a (legacy) premier family account and include my father on that.

Technically they could do that, as they will still run the family accounts for legacy accounts.

But the technical support point blank refused, did not acknowledge that the member plans were lifetime, did not explain how I am supposed to make the existing domain that I have associated with my enhanced work with my father's account once I pay for an unwanted upgrade to a life-time account.

The reply is just a cut & paste job from their existing support material:

Wed, 17 May 6:02 PM (5 hours 58 minutes ago) +0000	Admin : Shifana
Hi,

>but you have emailed him to state that you are terminating the agreement.

Today FastMail is a service that requires multiple data centres and a 24 hour operations team, together with an ongoing commitment to continuing development, which is why a recurring revenue stream is essential for developing and maintaining FastMail for all of our customers.

We understand the inconvenience these changes may cause some customers. To assist existing users that would like to stay with FastMail we are crediting the initial cost of their account and also offering a significant discount on any new plan chosen.

So if you were to upgrade to the Basic account for one year from today, with the discount and account credit you are effectively getting FastMail at no charge for another 12 months. That's also with a massively upgraded 2 GB of storage (up from 16 MB).

In addition to this you also receive any remaining time until 31 July for free. That means at no cost to you, with even more storage, you can still keep your account active until 31 July 2018.

On top of this we are offering 50% of all upgrades made before 31 July 2017. This includes our already discounted multi-year plans which for the Basic plan are $55/ 2 years and $80/ 3 years before any discount is even applied.

> so none of the offers of your current accounts work for me.
>I would accept is for you to convert my Enhanced account to the Premier Family account

Sorry, we could only provide offers to the users who upgrade their member accounts to our new plan. Also existing users cannot upgrade to an older service level. They can only upgrade to a new plan.

We are happy to offer a full refund of the cost you paid for your service if you would like to close your account instead of upgrading to one of our current plans

>migrate my father's email to that under the domain *.

To migrate emails from your member account to your paid account, you can use the “Import & Export” screen in the paid account. However, before you do that, you will first need to create an 'app password' in the member account.

To learn how to do that, see the below link:

https://www.fastmail.com/help/clients/apppassword.html

Once you have created the app password, login to your paid account and go the 'Import & Export' screeen. You can specify the following details there:

IMAP server: imap.fastmail.com
Username: your member username
Password: your new app password
Use SSL: Enable
Folders: <choose the desired option depending on whether you wish
to merge into existing folders or migrate into a separate migrate folder>

1. Click on "Migrate" to migrate the emails from member account into this account
2. Wait for the migration to complete. You should get a migration status email once its done
3. Make sure all your emails are correctly migrated.

Hope that clarifies your question. Let me know if there is anything else that I can help you with.

Regards,
We are waiting for more information about this ticket. If your problem is resolved, you can close this ticket now by checking the 'Close ticket' box and clicking on the 'Add Update' button.

This ticket will be automatically closed if no update is made in 7 days.