> Where I get frustrated with ops is when they forget that they're in the service business. They're there to serve application developers in the same way that the application developers are there to serve customers. An application developer pushing back at a customer ask with the line, "without really stopping to ask what progress is from the perspective of developers" would be rightly lampooned. And yet somehow there's people that think the ops mindset is reasonable. In my view, "no" is not a valid viewpoint. Application developers are telling you they want the kind of functionality that Docker offers. That makes it your job to figure out how that happens, not if it happens.

Nope, nope, nope, nope. I quoted this entire paragraph at length because it's all just completely wrong.

Read Site Reliability Engineering that Google just published for an alternative perspective. SRE at Google is specifically and vocally organized to have authority to push back on engineering. Without exception. "No" is absolutely a valid viewpoint, particularly when you're asking a team to go on call for your code. It's not you sleeping in the guest bedroom and fucking up a marriage, now is it? No, it's us. Let's reframe this: you are responsible for software. I am responsible for production, which happens to run your software along with, likely, a bunch of other things that you don't know about. You said in another comment that operations exists solely to abstract infrastructure for developer consumption, which is such a heavy marginalization of what we do that I'm amazed you even identify yourself as an operator of any kind.

I'm not saying this to be an impediment to you. Both our paychecks flow from the same mission. I just need the authority to push back when your decisions threaten production (especially when you don't understand why). It's contrived, but on one end of the spectrum, if you said let's rewrite the stack in ColdFusion, it's not my job to figure out how to enable you. It's my job to figure out how to keep the lights on, and defending that properly means investing absolutely zero in your ColdFusion rewrite. Escalate to my management if you choose; if it comes down to the ColdFusion rewrite or my continued leadership of operations, I'll go somewhere else. So the more you ask operators to be "yes people" for engineers, the more you end up with operations outsourced to Tata and Infosys -- who will say yes to everything you want. Have fun with that.

Seriously, operations will be the equivalent of COBOL consulting by 2030. Just wait. I'll hit my mid-40s, pull a Mikey Dickerson, and build a consultancy to swoop in and clean up the mess that you're creating by marginalizing operations as strongly as you are and laugh all the way to the bank.

Particularly in SRE, I'm a software engineer who happens to enjoy the plumbing that keeps your code running. I do not exist to serve at the pleasure of application developers, nor do I accept any imagery of my being inferior because I don't spend my days writing red/black trees to shave a few milliseconds off the news feed. I can, and have, do/done SRE without a single application developer customer, and I like to think of SRE as a little bit better than application engineering: you push to a repo and wait. I push Enter and 10,000 things happen instantly. Who's having more fun?

Tossing lame code over the fence is how to sow bad seeds with operations. That you've then had negative experiences with operations, enough to generalize us as a species (are you hitting sysadmins? ops? sysops? devops? hwops? netops? SRE?), is only a reinforcement for that to me. I would say between a combination of educated guessing based on your opinion, prior experience, and a few other inputs that it's pretty likely that your gripes with operations stem from flawed expectations on your part.