From Maciej Ceglowski

Second, treating the world as a software project gives us a rationale for being selfish. The old adage has it that if you are given ten minutes to cut down a tree, you should spend the first five sharpening your axe. We are used to the idea of bootstrapping ourselves into a position of maximum leverage before tackling a problem.

In the real world, this has led to a pathology where the tech sector maximizes its own comfort. You don't have to go far to see this. Hop on BART after the conference and take a look at Oakland, or take a stroll through downtown San Francisco and try to persuade yourself you're in the heart of a boom that has lasted for forty years. You'll see a residential theme park for tech workers, surrounded by areas of poverty and misery that have seen no benefit and ample harm from our presence. We pretend that by maximizing our convenience and productivity, we're hastening the day when we finally make life better for all those other people.

- http://idlewords.com/talks/sase_panel.htm

and

if you visit San Francisco, [the poverty] is something you're likely to find unsettling. You'll see people living in the streets, many of them mentally ill, yelling and cursing at imaginary foes. You'll find every public space designed to make it difficult and uncomfortable to sit down or sleep, and that people sit down and sleep anyway. You'll see human excrement on the sidewalks, and a homeless encampment across from the city hall. You'll find you can walk for miles and not come across a public toilet or water fountain.

If you stay in the city for any length of time, you'll start to notice other things. Lines outside every food pantry and employment office. Racially segregated neighborhoods where poverty gets hidden away, even in the richest parts of Silicon Valley. A city bureaucracy where everything is still done on paper, slowly. A stream of constant petty crime by the destitute. Public schools that no one sends their kids to if they can find an alternative. Fundraisers for notionally public services.

You can't even get a decent Internet connection in San Francisco.

The tech industry is not responsible for any of these problems. But it's revealing that through forty years of unimaginable growth, and eleven years of the greatest boom times we've ever seen, we've done nothing to fix them. I say without exaggeration that the Loma Prieta earthquake in 1989 did more for San Francisco than Google, Facebook, Twitter, and all the rest of the tech companies that have put down roots in the city since.

Despite being at the center of the technology revolution, the Bay Area has somehow failed to capture its benefits.

It's not that the city's social problems are invisible to the programming class. But in some way, they're not important enough to bother with. Why solve homelessness in one place when you can solve it everywhere? Why fix anything locally, if the solutions can scale?

And so we end up making life easier for tech workers, assuming that anything we do to free up their time will make them more productive at fixing the world for the rest of humanity.

This is trickle-down economics of the worst kind.

In the process, we've turned our city into a a residential theme park, with a whole parallel world of services for the rich.

There are luxury commuter buses to take us to work, private taxis, valet parking, laundry and housecleaning startups that abstract human servants behind a web interface. We have a service sector that ensures instant delivery of any conceivable consumer good, along with some pretty inconceivable ones.

There are no fewer than seven luxury mattress startups. There's a startup to pay your neighbor to watch your packages for you.

My favorite is a startup you can pay to move your trash bins, once a week, three meters to the curb.

If at the height of boom times we can look around and not address the human crisis of our city, then when are we ever going to do it? And if we're not going to contribute to our own neighborhoods, to making the places we live in and move through every day convenient and comfortable, then what are we going to do for the places we don't ever see?

You wouldn't hire someone who couldn't make themselves a sandwich to be the head chef in your restaurant.

You wouldn't hire a gardener whose houseplants were all dead.

But we expect that people will trust us to reinvent their world with software even though we can't make our own city livable.

- http://idlewords.com/talks/what_happens_next_will_amaze_you....