Aptible is hiring support engineers
Remote

We are looking for software engineers to help our customers effectively use the Aptible deployment platform. The platform is a Docker container service built on top of Amazon Web Services. It provides users with a sysops-free way to manage complex database and application architectures.

Aptible’s mission is to help our customers work safely with the most meaningful, sensitive data in highly regulated industries. To do this, we build devops tools that streamline information security compliance for web and mobile applications. We currently focus primarily in healthcare, on HIPAA compliance.

Our philosophy is that good engineering products and practices are the best competitive advantage for teams working in regulated technology. We build tools and provide services that help our customers gain those advantages. We serve all kinds of customers, from small dev teams to large business units of established companies.

We are backed by the best investors in tech, including Y Combinator (S14), Rock Health, Maverick and Lux Capital.

YOU ARE A GOOD FIT IF:

- You have experience working with Linux and AWS

- You’ve diagnosed and fixed bugs in several different software applications (- and enjoy doing so!)

- You are excited to work with Docker

- You enjoy learning about modern web frameworks

- You have strong writing skills and are comfortable with the responsibility of communicating directly with customers

WHY WORK WITH US?

- Engineering First: Aptible is a tech company from the ground up. It’s founded by engineers, the team is predominantly engineers, and our users are all engineers. Your coworkers and customers will be some of the best in the world at what they do.

- Independence & Trust: Over time, you will be expected to function independently with minimal process overhead for significant portions of your work. This reinforces a high degree of mutual trust within our team.

- Our Business Model: We make money by charging our customers a monthly fee for software and services. This allows us to make decisions for the long term. We aren’t the type of startup where we give away everything for free in hopes that once we collect 100 PB of data we can build an AI to replace your doctor or sell pharma ads.

- Our Customers: We help the best companies in digital health solve their hardest engineering and regulatory problems. We involve them in our product development process and have a weekly support rotation in which the whole team participates. It’s a great way to learn firsthand the strongest and weakest points in the product.

- Introspection: Most of us have worked at a half-dozen companies or more. We’ve lived through best and worst practices in how to run teams. We value regular reflection on process (i.e., retrospectives) with constant small course corrections instead of bulk overhauls when things get really bad. We strive to make expectations clear and give regular, actionable feedback.

- Professional Development: Working on the platform, you’ll be solving new, hard problems at the bleeding edge of container coordination. If you believe that containers are the new paradigm, your work at Aptible will prepare you tremendously for the future. By helping our customers solve issues with their own open-source-based applications, you’ll quickly become an expert in many open-source frameworks and libraries.

- OSS: We believe in active participation in the open-source community on which we’re built. The majority of our GitHub repos are public. You will have the opportunity to create, maintain, and contribute to some of the most interesting projects in open-source.

- Flexibility: Our team is distributed around the world. You can work from any location. If you would like to travel, we regularly schedule opportunities to work together in person around the world.

- Upside: As an early employee, you’ll receive both competitive salary and meaningful equity in a company that’s growing fast. We think startups should give employees more stock, be more transparent about what percentage of the company that stock represents, and discuss what happens to that stock in various outcomes.

OTHER BENEFITS

- Full medical, dental and vision coverage — 100% of premiums for employees, 80% for dependent medical premiums, and 100% for dependent dental and vision premiums.

- Mandatory minimum vacation each year. Too often at startups, “unlimited vacation” means “no vacation.” We will force you to take time off. Our CEO will suspend your email and GitHub access if you don’t do it.

- 401k

- Whatever computing setup you want.

Apply at https://jobs.lever.co/aptible/a6b8835c-fd4f-49a0-ba07-c7299c...