I think casting my view as "information is too readily available" is a vast oversimplification.

Information being readily available isn't the issue, the issue is the ease in responding too it - more specifically the ease in responding thoughtlessly and flippantly, and the empathy gap that entails.

IMO the empathy gap is the problem we face socially as we move into the Internet age, and solving must in some part involve system design - this seems to be something Facebook has been aware of, but that Twitter hasn't.

> "Pandora's box has been opened in social media and the internet, and it's not going to close again."

Ehh, this isn't a complaint about social media in general, it's a complaint about Twitter's model in specific. Many social media services are working just fine without creating the epic shitstorms that seem to surround Twitter on a weekly basis - and I think the demographics of these services are leading indicators of who's succeeding and failing.

Facebook for example has largely solved this by defaulting things in such a way that limit post virality. They've also avoided a lot of abuse problems by clearly delineating ownership of spaces (if you post something abusive on my Wall, I can delete it). As opposed to Twitter where they've steadfastly maximized user ability to invade others' spaces but minimized ability to defend one's own (i.e., you can insert yourself into any conversation anywhere without any say on the part of the participants, and they can do it to you).

The adoption of Snapchat is also indicative - those who don't use Snapchat like to attribute its rise to teenagers sexting each other, but in reality a huge driver of their success is that people got tired of posting things for the judgment of the peanut gallery. The ability to share things with exactly the people you want (outside of the realm of direct messaging) is useful, and those who grew up under the pervasive pall of Facebook and Twitter are saying no to the old model. There is an overt rejection/separation of the "broadcast" mode of social media that those of us in the slightly-older set have gotten used to.

The most promising risers in social media aren't broadcast-style affairs, and they resemble a much more complex form of IRC/group messaging than anything else.

> "We used to only be able to pile on our family and friends."

This is really key - and drives at the heart of the problem. The issue right now isn't that people are being offended - a lot of that shit really is offensive. It's disingenuous to pretend that Twitter outrage is entirely synthetic by people who enjoy being offended (the whole concept of a "professional victim" is IMO reductionist and woefully inaccurate).

The issue is that responses to people saying offensive, ignorant shit is no longer proportional to the ignorant shit itself. There is a virtue to proportional response, and we're witnessing what happens when proportional response goes away - every thing, big or small, is automatically a nuclear war.

The structure of the system has a great influence on this. On Facebook because of the adherence to a voluntary opt-in social graph, responses are in general pretty proportional. If I say something racist in a post, I'll get called out by my friends and family, and none of them are going to SWAT me. On the other hand, if I say something vile on Twitter, I'll likely be receiving death threats.

It's even true in this specific case - IMO Stephen Fry's comments were shitty, and I think he ought to be called out on it - but a million-user pileup?

> "Combine that with the NEED FOR FAME that we are fed by media. Everyone wants to go viral. Everyone wants to be part of something famous."

I actually think this is becoming less true over time. One thing I've noticed is that there's a pretty big generational gap between my "generation" that grew up without social media (basically late 20s and beyond), and those who grew up in it (mid 20s and earlier). The "everyone wants to go viral" thing is IMO stronger in our generation than it is for younger people, and part of it is that they've internalized the downsides more so than the rest of us.

I mean sure, I don't think we'll ever fully rid the human race of the need for validation and fame, but it honestly seems like the younger generation is exercising a lot more care in who and how they associate with others.