Search query: nordstrom

Product: Nordstrom Flavors Cookbook
Description: Nordstrom flavors has recipes to inspire you from chefs across the united states
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Product: The Nordstrom Way to Customer Experience Excellence, 3rd Edition: Creating a Values-Driven Service Culture
Description: The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service.

In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization - in any industry - in every corner of the world. This is not a book about selling shoes or clothes or cosmetics or jewelry. It is a book about how underlying values such as respect, trust, compensation and, even fun, are the building blocks of a culture where employees are empowered to consistently deliver a world-class experience to customers.

Nordstrom believes that the employee experience determines the customer experience, and that when you attract and reward people who are comfortable in a service-oriented culture, then everyone succeeds - both individually and collectively. No wonder Nordstrom is one of only five companies to make Fortune's "Best Companies to Work For" and "Most Admired" lists every year since those surveys have been taken.

With new interviews from senior Nordstrom executives and family members, the book explains how to successfully respond to today's tech-savvy, time-crunched customers who demand a convenient, seamless, painless, personal experience across all channels. Nordstrom gives its frontline people all the digital tools necessary to satisfy the customer - and your organization must do the same, if it wants to adapt.The authors show what it takes to earn brand loyalty, lead through change and uncertainty, and combine extraordinary brick-and-mortar with online experiences.

'The single most important reason we try to provide great service is this: It enables us to sell more,' says co-president Blake Nordstrom, great-grandson of the founder. 'The best way for our company to achieve results is to do what's best for the customer.'

In this book, listeners will find:

Suggestions for becoming the Nordstrom of your industry

The 10 values that define a customer-driven culture

Lessons for providing superior service and experience across all channels
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Product: NINETY DAYS
Brand: Xulon Press
Used Book in Good Condition
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Product: Justice on Earth: People of Faith Working at the Intersections of Race, Class, and the Environment
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Product: Tina Nordström's Scandinavian Cooking: Simple Recipes for Home-Style Scandinavian Cuisine
Brand: SKYHORSE
Skyhorse Publishing
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Product: Nordstrom Family Table Cookbook
Description: Brand New Condition. No signs of wear. Beautiful pictures and quality recipes. A great gift for that special someone.
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Product: The Nordstrom Way: Second Edition
Brand: imusti
John Wiley Sons
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Product: Leave It Better Than You Found It
Brand: Brand: Documentary Media
Description: A book written by the Nordstrom Brothers describing the start of the Nordstrom company and its history throughout the generations. A must read book!
Used Book in Good Condition
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Product: Neiman Marcus Cooks: Recipes for Beloved Classics and Updated Favorites
Brand: Rizzoli
Color: Multicolor
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Product: Nordstrom Guide to Men's Style hc
Brand: Chronicle Books
Used Book in Good Condition
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Product: Nordstrom Entertaining at Home Cookbook: Delicious Recipes for Memorable Gatherings
Brand: Brand: Chronicle Books
Description: Book by Clem, John; Northern, Michael
Used Book in Good Condition
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Product: Nordstrom Friends and Family Cookbook
Brand: Chronicle
Description: This cookbook is a collection of recipes from Nordstrom's popular restaurants, as well as contributions from employees and friends, making this a time-tested collection of favorite meals.
Nordstrom
cookbook
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Product: Shadows of War: Violence, Power, and International Profiteering in the Twenty-First Century (Volume 10) (California Series in Public Anthropology)
Brand: University of California Press
University of California Press
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Product: Dear Genius: The Letters of Ursula Nordstrom
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Product: The Secret Language
Brand: Harpercollins
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Product: Situation Normal A.F.U.: A Flatfooted Soldier Tells All
Brand: North Stream Publishing
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