Original: Talk to the licensee or certificate holder to determine whether there are any steps they may be willing to take to rectify the situation.
Simplified: Talk to the licensee or certificate holder to determine whether there are any steps they may agree to take to amend the situation.
Simplified: Talk to the licensee or certificate holder to understand whether there are any steps they may be willing to take to correct the situation.
Simplified: Talk to the licensee or certificate holder to determine whether there are any steps they would like to take to right the situation.