Original: If your complaint is about an academy and you feel it has not been resolved satisfactorily by the academy ’ s governors or trustees, you can also make your complaint to the School Complaints Team, who will refer it to the Education Funding Agency.
Simplified: If your complaint is about a school, and you feel it has not been resolved satisfactorily by the school’s governors or trustees, you can also make your complaint to the School Complaints Team. They will pass it on to the Education Funding Agency.