An adequate supply of health care professionals is necessary to ensure access to needed health care services. HRSA estimated that there were approximately 780,000 physicians and 261,000 physician assistants and advanced practice registered nurses engaged in patient care in 2010. Part of maintaining an adequate health care workforce involves projecting the future supply of health care professionals and comparing that supply to the expected demand for health care services to determine whether there will be enough providers to meet the demand. Such projections can provide advance warning of shortages or surpluses so that health care workforce policies, such as funding for health care training programs, can be adjusted accordingly. In its 2008 physician workforce report, HRSA noted that due to the long time needed to train physicians and to make changes to the medical education infrastructure, policymakers and others need to have information on the adequacy of the physician workforce at least 10 years in advance. We have also previously reported that producing supply and demand projections on a regular basis is important so that estimates can be updated as circumstances change. Health care workforce projections typically measure the supply of health care professionals and the demand for services in a base year and predict how each will change in the future given expected changes in the factors that affect supply and demand. On the supply side, “stock and flow” models are commonly used; these models start with the current number of health care professionals, add new entrants to the workforce, such as students who complete their medical training, and subtract providers who are expected to leave the workforce, such as those who retire. Factors influencing supply include the capacity of educational programs to train new health care professionals, the number of patients that health care professionals are able to care for, and attrition rates. On the demand side, a utilization-based approach is often used, which measures the current utilization of health care services and projects that pattern of utilization forward, making adjustments as the population receiving services changes over time. Factors affecting demand include economic conditions, population growth, and changing population demographics such as aging or an increase in insurance coverage. At the federal level, HRSA is responsible for monitoring the supply of and demand for health care professionals and disseminating workforce data and analysis to inform policymakers and the public about workforce needs and priorities. To meet this responsibility, HRSA conducts and contracts for health care workforce research to document and project shortages and to examine trends that influence the supply and distribution of health care professionals, as well as the demand for their services. In 2008, HRSA issued a physician workforce report containing national supply and demand projections for physicians through 2020, which was based on the agency’s physician workforce models: the Physician Supply Model (PSM) and Physician Requirements Model (PRM). Using these models, HRSA projected a shortfall of approximately 49,000 FTE physicians by 2020. The PSM is a “stock and flow” model, which projected the future supply of physicians by taking the number of physicians from a base year (2000), adding new entrants, and subtracting physicians lost through retirement, disability, or death. The PSM projected both active supply (the number of individual physicians) and the effective supply (the number of FTE physicians accounting for the number of hours worked). The number of FTEs was determined by the average number of hours worked for physicians in each specialty by gender and age group. The PRM is a utilization-based model, which projected the demand for physicians starting with the utilization of health care services in 2000 by age, sex, geographic location, and insurance coverage type (see fig.1). The PRM assumed that supply and demand were in equilibrium in 2000, that is, that there were enough physicians to meet the demand for health care services. The PRM’s baseline projection also assumed that patterns of utilization would not change, although HRSA created some alternative scenarios showing how utilization might change (and therefore affect demand) because of factors such as economic growth. HRSA also included a scenario that accounted for the effect of nonphysician providers, such as nurse practitioners and physician assistants, who may offset the demand for physicians by providing services that otherwise would have been provided by physicians. HRSA and others have noted that a drawback of the utilization-based approach, which carries forward current utilization patterns, is that when calculating the number of physicians needed, any current imbalances in the system, such as populations that may be underserved, or any overutilization of health care services are also carried forward. HRSA’s 2008 physician workforce report predates PPACA, which was enacted in 2010. PPACA contains provisions that have the potential to affect both health care workforce supply and demand, which increases the uncertainty of health care workforce projections (see table 1). Several health care workforce researchers have published estimates of the effects of PPACA insurance coverage expansions on workforce supply and demand. These studies found varying estimates for the number of additional primary care providers required to meet the needs of the newly insured population, ranging from 4,300 to 8,000 providers. The variations in these projections are the result of differences in methodologies and assumptions used in modeling. AAMC also increased its overall projection of physician shortages for 2025 by 6,200 FTE physicians, on the basis of expected increases in health care demand as a result of greater rates of insurance coverage under PPACA, among other factors. PPACA provides for the establishment of new delivery models such as accountable care organizations (ACO) and patient- centered medical homes (PCMH). ACO models consist of integrated groups of providers who coordinate care for a defined patient population in an effort to improve quality, reduce costs, and share in any savings. The PCMH model is a way of organizing and delivering primary care that emphasizes comprehensive, coordinated, accessible, and quality care built on strong patient-provider relationships. Such models also encourage shifting care provision to nonphysician providers, potentially decreasing the need for additional physicians. Some researchers have stated that they expect new delivery models, such as ACOs, will have a significant and lasting effect on the broader health care marketplace, though research shows conflicting results as to how these new delivery models will affect the supply of and demand for health care professionals. PPACA also mandated the establishment of the National Health Care Workforce Commission and required HHS to establish the National Center for Health Workforce Analysis (NCHWA) to collect and analyze data on the health care workforce and evaluate workforce adequacy. The National Health Care Workforce Commission was charged with conducting analyses of health care supply and demand and submitting annual reports to Congress that included recommendations. However, this commission has not received appropriations and therefore has not met since it was appointed. In 2010, HRSA established NCHWA within its Bureau of Health Professions. NCHWA is responsible for developing and disseminating accurate and timely data and research on the health care workforce, among other things. In 2012, NCHWA produced a timeline for updating HRSA’s workforce projections, as we recommended. Since its last published report on physician supply and demand in 2008, HRSA has initiated work to produce new workforce models and reports, but has not published any new reports containing national workforce projections. Specifically, HRSA has missed one of its publication goals for new workforce projections and has created a revised timeline that postpones future publications. Given that HRSA’s 2008 report was based on 2000 data, the most recent projections available from HRSA to Congress, researchers, and the general public to inform health care workforce policy decisions are based on data that are more than a decade old. From 2008 to 2012, HRSA awarded five contracts to three research organizations to update or create new workforce projection models, generate new national workforce projections, and produce reports. (See table 2 for a summary of the contracts and their status.) As of July 2013, HRSA had received three reports resulting from these contracts, and two more reports were under development. Contractor A delivered the first report, which includes projections for the primary care workforce to 2020, in July 2010, but HRSA was still reviewing and revising the draft as of July 2013. HRSA officials said that this primary care report has required extensive consultation with other HHS components to ensure that the methods used were consistent with other ongoing workforce-related work within the department. In addition, officials said that significant revisions were required to incorporate the effects of PPACA. Contractor B delivered the second report, which updated HRSA’s 2008 physician workforce projections using more recent data, in February 2011. However, according to HRSA officials, the agency decided not to publish this report because it did not incorporate nonphysician providers, which they have since determined should be accounted for when assessing the adequacy of the health care However, officials also said that research conducted under workforce.this contract regarding the health care workforce effects of PPACA was incorporated into HRSA’s later projection models. The third report, the clinician specialty report, which projects the supply of and demand for health care professionals by specialty through 2025, was delivered in November 2012 and is still under HRSA’s review. HRSA has missed one of its timeline goals for finalizing its review and publishing new reports containing national projections and has created a new timeline that postpones publication dates for this and two other health care workforce reports. Although HRSA’s original timeline stated that the clinician specialty report would be published in December 2012, HRSA’s revised timeline states that this report is expected to be published in the summer of 2014. The revised timeline also included new publication dates for HRSA’s report on the primary care workforce and for reports based on its new microsimulation models. (Table 3 shows HRSA’s original and revised timelines for publication.) HRSA attributed the delay in publishing the clinician specialty report to data challenges and modeling limitations. For example, HRSA officials cited limited research and data on the effects of new health care delivery models being funded and tested in response to PPACA. HRSA officials told us that new models such as ACOs and PCMHs have not yet been studied adequately to know whether they will increase or decrease the demand for health care professionals. It may be several years before relevant data are available. According to a health care workforce researcher we interviewed, there is going to be an inevitable lag in obtaining data given that some delivery system models, such as ACOs, are still being set up, and time will be needed to collect and analyze data and publish any findings. In addition, other researchers have pointed out that workforce-relevant data are not being systematically collected from new models being supported and tested in response to PPACA. HRSA officials also have cited challenges due to limited research on nonphysician providers. For example, more research is needed to determine how much nonphysician providers offset the demand for physicians across different specialties. In our review of HRSA’s clinician specialty models, we observed that for some specialties, the addition of nonphysician providers has the potential to turn projected shortages into surpluses. Another challenge HRSA officials said they need to address stems from an inherent limitation of utilization-based models, namely, that they project forward the utilization patterns of the past and therefore do not adequately account for rapid changes in the health care system. HRSA officials said that this modeling limitation has caused surpluses and shortages that do not reflect anticipated workforce trends and require time to analyze. For example, officials explained that when a provider specialty is in shortage, utilization is by definition low. If investments are made to increase the supply of the specialty in shortage, then the model carries forward the past low utilization and incorporates increased provider supply, which consequently projects a surplus for the future because there will be more providers than were utilized in the past. HRSA officials said that the agency does not have a standard written work plan or set of procedures for accomplishing the tasks necessary to prepare a report for publication after final reports are delivered from contractors. Officials said that although there are general policies that guide review, the specific steps of the review process and which internal and external officials participate are determined on a case-by-case basis. In addition, officials said that it is common for milestone dates to change depending on the complexity of the issues raised during review. According to HRSA officials, the dates included in their timeline were based solely on when they expected to receive models and reports from contractors and did not account for the continued analytical work involved in reviewing delivered products. For example, according to HRSA officials, the original 2013 goal dates for publishing reports based on the new microsimulation models had to be postponed until 2014 because they will require additional time to review after they are received. Without standard procedures, agency officials may not be able to accurately predict how long products will take to review or to monitor their progress through the review process to ensure they are completed in a timely manner. However, HRSA officials have stated that once the microsimulation models are completed, these models will offer the ability to more easily update projections as new data become available and should result in more routine and frequent reporting. The federal government has made significant investments in health care professional training programs to help ensure that there is a sufficient supply of health care professionals to meet the nation’s health care needs. Health care workforce projections play a critical role in providing information on future shortages or surpluses of health care professionals so that policies can be adjusted, including targeting health care training funds to the areas of greatest need. We recommended in 2006 that HRSA, as the federal agency designated to monitor the supply of and demand for health care professionals, develop a strategy and establish time frames to more regularly update and publish national workforce projections for the health professions. While HRSA created a timeline for publishing new projection reports in 2012, the agency has since revised its timeline to postpone publication of two other health care workforce reports after failing to meet its December 2012 publication goal for a clinician specialty report projecting the supply of and demand for health care professionals through 2025. Other reports that have been delivered by contractors since HRSA published its last report in 2008 have either been set aside or are still being reviewed. In the case of the primary care workforce report containing projections to 2020, review has been ongoing for 3 years. If this report were published in 2013, it would project only 7 years into the future. HRSA itself has stated that physician workforce projections should be completed at least 10 years in advance to provide enough time for policy interventions to influence the size and composition of the workforce. In the absence of published projections, policymakers are denied the opportunity to use timely information from HRSA to inform their decisions on where to direct billions of dollars in training funds. It is also important to update projections on a regular basis so that changing circumstances, such as the enactment of PPACA or the growth in nonphysician providers, can be incorporated. Currently, the most recent projections available from HRSA are based on patterns of utilization and care delivery in 2000, predating PPACA by a decade. HRSA is now making larger financial investments in new workforce projection models, but in the absence of standard written processes specifying how the reports resulting from these models will be reviewed, HRSA may be hindered in its ability to monitor the development of these reports and ensure that they are published in keeping with its revised timeline. We recommend that the Administrator of HRSA take the following three actions: Expedite the review of the report containing national projections to 2020 for the primary care workforce to ensure it is published in the fall of 2013 in accordance with HRSA’s revised timeline. Create standard written procedures for completing the tasks necessary to review and publish workforce projection reports delivered from contractors; such procedures may include a list of necessary review steps, estimates of how long each step should take to complete, and designated internal and external reviewers. Develop tools for monitoring the progress of projection reports through the review process to ensure that HRSA’s timeline goals for publication are met. We provided a draft of this report to HHS for review. HHS’s comments are reprinted in appendix I. HHS also provided technical comments, which we incorporated as appropriate. In its comments, HHS agreed with our recommendations and described actions that the department is taking to implement them. In response to our first recommendation to expedite the review and publication of a report containing primary care workforce projections, HHS said that it expects to release the report on schedule in the fall of 2013. Regarding our second recommendation to develop standard written procedures for report review, HHS said that HRSA has developed a framework for report development based on project management principles that is being made available electronically to all HRSA employees. According to HHS, this framework facilitates planning and provides guidance throughout the report development process. Concerning our third recommendation to develop tools for monitoring the progress of reports through the review process, HHS said that HRSA has created a computer-based tool capable of generating estimated time ranges for completing each step in the report development and review process, which it anticipates will allow for better oversight of report timelines. In addition to these agencywide efforts, HHS said that BHPr is in the process of developing a review process specifically for proposed workforce studies and contracts that will emphasize more comprehensive review in the early stages of development with the aim of reducing the time needed for final report review. In addition to addressing our recommendations, HHS commented that our draft report did not discuss a number of other workforce-related activities undertaken by NCHWA, such as data collection efforts and the production of reports that do not include national projections. For example, in 2012 NCHWA fielded a survey to collect nationally representative data on nurse practitioners. While we agree with HHS that such activities are important, they are not a substitute for regularly producing updated national projections. We did not include information in this report on other HRSA reports not containing national projections, or HRSA's data collection efforts, because the scope of our review was limited to national projections of the supply of and demand for physicians, physician assistants, and APRNs. As arranged with your office, unless you publicly announce the contents of this report earlier, we plan no further distribution until 30 days after its issuance date. At that time, we will send copies of this report to the Administrator of HRSA and other interested parties. In addition, the report will be available at no charge on the GAO website at http://www.gao.gov. If you or your staff members have any questions, please contact me at (202) 512-7114 or kingk@gao.gov. Contact points for our Offices of Congressional Relations and Public Affairs may be found on the last page of this report. Major contributors to this report are listed in appendix II. In addition to the contact named above, Martin T. Gahart, Assistant Director; Hannah Locke; Elise Pressma; and Jennifer Whitworth made key contributions to this report.

Summary: For over a decade, government, academic, and health professional organizations have projected national shortages of health care professionals, which could adversely affect patients' access to care. However, there is little consensus about the nature and extent of future shortages, partly because of the complexity of creating projections and uncertainty about future health care system changes. Up-to-date workforce estimates are essential given the significant federal investment in health care training programs. Within HHS, HRSA is responsible for monitoring health care workforce adequacy; to do this, HRSA conducts and contracts for workforce studies. GAO was asked to provide information about health care workforce projections. This report examines the actions HRSA has taken to project the future supply of and demand for physicians, physician assistants, and advanced practice registered nurses since publishing its 2008 report. GAO reviewed HRSA's contract documentation, select delivered products, and timeline goals for publication. GAO also interviewed HRSA officials, workforce researchers, and provider organizations. Since 2008, the Health Resources and Services Administration (HRSA) within the Department of Health and Human Services (HHS) has awarded five contracts to research organizations to update national workforce projections, but HRSA has failed to publish any new reports containing projections. As a result, the most recent projections from HRSA available to Congress and others to inform health care workforce policy decisions are from the agency's 2008 report, which is based on data that are more than a decade old. While HRSA created a timeline for publishing new workforce projection reports in 2012, the agency missed its goal to publish a clinician specialty report by December 2012 projecting the supply of and demand for health care professionals through 2025. HRSA officials attributed the delay in publishing this report to data challenges and modeling limitations. HRSA has also revised its timeline to postpone publication of two other health care workforce reports, as shown in the table below. HRSA officials said that the agency does not have standard written procedures for preparing a report for publication after final reports are delivered from contractors, which may impede its ability to accurately predict how long products will take to review and monitor their progress through the review process. GAO recommends that the Administrator of HRSA expedite the review and publication of HRSAs report on national projections for the primary care workforce, create standard written procedures for report review, and develop tools to monitor report review to ensure timeline goals for publication are met. HHS agreed with GAOs recommendations and provided technical comments.