sharmila122125/customer-support-csat huggingface dataset:
Please make sure that sellers are selling good products,but not used products, because we pay more for some products and buy
Good ???? I am happy
It was pleasant experience talking to Prity ??
No you are doing good job keep it up.
This time dihlervy agent have not good manner pleaseimpove them
Good behavior and Good language  imploi Good feedback
Kindly mention reason for the cancelation.
I received a used product and I have not been able to use it since I placed the order and the jacket is also stained and the jacket is dirty
Very good..goodluck
I have been annoying only for return since 29 July. Please help.
Salve the problem as soon as possible thanks??
Customer Support Guy doesn't even know the information properly
itna kiye thank you sir
Worst service ever. They take your money and don\u2019t even care to reply back to the customer. Fraud company.
Reduce time of support
They are just follow the script They don't have any information apart from the information which given on my app l am calling from last 8 days but nothing improvements.
Seller against take action if not delivered item timely.why delay me no information regarding one item 8 days.
Match prices to resend the product in fresh order in case old order is cancelled by the seller with non delivery
Very very very bad to conversationThank you want me a lot more than just got
No resolution till 23 days
please work more for solve the issue
Shopzilla delivery info not updated, customer service not able to resolve, delivery man not responding and saying collect order fro warehouse as his hours are over.
Am not happy
Transparancy is zero
Not supported mothertoungue  ????????????
Thanks ?? ?? ??
Nace
Completely unprofessional and very much noisy in surroundings children are shouting in customer support callAnd not able resolve issue no knowledge what to do as with in Next call my problem has resolved
good customer supporter ??I\u2019m so happy
Thank you Shopzilla it's really helpful
Bangar poor language tonking to the costumer
Where is my refund
Nice work u are great
Be shure about return and replacement policy
Quick solve
my problem is not getting resolved quickly
I am very happy Shopzilla se shopping karke I feel good ??
Azhad sir aapne mere se politely baat kar ke dil khush krdiya luv u sir
Please provide easy contact to customer executive.
Thank you so much mam... For help me
Kindly send updates quickly if the parcel is not reaching on time
My issue is not resolving from last 12 days
Nice app all shoping
The customer executive was very good he was very cooperative and I Love the way of execution and He make my problem so easy.
Try to solve the query in minimum time
Very good service farhan
Very pathetic customer support have word with   and heena but in vain
Please update some information about product if the time given by Shopzilla being expired but not resolved
Plz check the product and delivered
It was a pleasure talking to Shopzilla costomer care by   sir....Pls solved my problem
Very helpful man
Boat support not pic phoneBut Shopzilla work good
Improve information about status of complain (like status of delivery of product is shown) correctly.
Customer support is very nice.Butthis type of agent must be fired , who try to make a wrong information about customer
Got Very good behaviour from the customer service executive... very happy and also he resolved my issue..... very helpful
Mr   has interacted  well and understand my problem. Company's senior team is doing nothing but simply passing the balls
The agent was good but the service Shopzilla is providing is not upto the mark  ,I ordered a product an it's been nearly 2 weeks it hasn't delivered yet and no proper update was given about the product as well this is the second time I'm facing the same issue with the delivery...i would request you to please look into this and resolve it .
It's a good consecration with customer care
Thank you to receive the money my request ans resalve immediately
No Trust Shopzilla it's totally froud company.Why I say that use of   because Shopzilla senior authorities is illiterate or bulsit.Why my problem not solved last 2 months and Shopzilla authorities waiting for next 48 hours daily.I leave Shopzilla app and no trust.In Instagram and Facebook share   total froud ecommerce sites.Why you directly contact seller and against action on seller complete pickup in 10 days in any condition.  not complete pickup in 10 days Shopzilla directly   initiate.Please create new policy for customer help.Customer is king okay not illiterate or begger.You didn't help many customers Shopzilla ecommerce sites losses and in future Bankrupt.
I am always happy by your service but this time not I have received wrong order but my problem was not slowed.
for my Issue Solve ??
Coustomer service and delivery agent both are pathetic service dilvery agent didn't not receive call and he is not professional behaviour . Timming delay very pathetic services by Shopzilla
Actual ordered product not delivered wrong color and wrong model delivered. Please look in this martter.
Very good person thanku
Very very worst experience i had 2 timesWhile complaint through phone they are not taken as a serious issuesVery worst delivery person
I'm suffering last 15 days for my replacement of tv without any technician visit two times my replacement cancelledI would like to know why rejected my replacement?
Conversation should be made in all major languages
please reduce shift timing of executives
Please help me   and thank you so much
Customer executive is too good behavior and soft spoken and istant problem resolving
Need clarity on order quantity and order placement quantity.
Mr.   solved my problem. Kindly gives appreciation to preet. Good job ??????.
Please give my refund
Issue not resolved even after completion of 1 month
Why are the orders delayed
Please solve the problem fastly
Give direct contact number of delivery person to your customers
I am not setisfied your cousmter services my products not delvered right time   delevery
Humble and helpful costumer service
again upload images
Shopzilla seller very bed
My problem will be solve timely Thanks Shopzilla
Make sure the product will be fine that you have to deliver to the costomer.Improve your website:- Background should be white or font colour should be white where I am write the message in your website. Because it's more difficult to see what I wrote in black background with black font colour.
Manage to control your delivery person
Please resolve issue asap
Should not support False advertisement
Very good person and behaviour is very beautiful and solve my problem. i like him this person.thanks Shopzilla hiring the person.
No tqs
Good service by Shopzilla
This product was not delivered me but Shopzilla flatform was sow This product is deliveredPlease help me please reply meThen I am again going dist conjumar court FIR aegent Shopzilla online shopping apps
Ritan
Bahut bahut shukriya
Bsri bad product
There was an Issue with the product which was delivered
My resolution not resolved
Consumer executive should have better knowledge to solve the problem
Not happy after getting wrong product
Thanks you sport customer care
Today I talked with your senior executive and really I appreciated her gentle approach and sound knowledge about problem solving system... thanks madam
Super coin not received this order till 3 days ??????
Thanks sir call p smjahen k liye
Good conversation with customer care
Please ensure the items ordered are packed before despatch. Recheck the items are in the carton box
Excellent service provided by executive.
No help provided.have called more than 10 times and call is dropped always
Two persons talked to me both are great in work but second person is just awasome he solved my problem in one minute which 20 persons were not able to solve in my previous calls he is just awasomeShopzilla must promote him and hire more people like him Thnx to that person and Shopzilla
Very good customer service support
Get return option in my order
Executive was so helpful
Please make a separate section for any queries related to Shopzilla pay later
Bhahut acha
Chiter this company and directly chiting to customerLastest new the company all employees suggest the fully wrong suggestion for me.Thanks for support
Good mentor for Sandeep. Thank you for your support
Costmer care service is too goodBut wish master should be a good
Md dilkhush
Thank Shopzilla support
no direct contact number for customer care
Terrible experience from Shopzilla support ??
Very good bahut achha
Mistakenly wrong product given to delivery person.Please return my product and take your product.The delivery person should check the item before taking.Please help me
Thank you for Shopzilla customer service support
jab koi sellar order cancel karata hai to   se   customer se ek baar puchh le   issue k Karan abhi   rahe hai.yadi aap refund chahate hai to cancel karake refund de dengeYa phir yadi   chahate hai to product uplabdh   so and so date   aapko order bhej denge.Yadi aap kuchh aur wait karana chahate hai to bataye ya phir refund chahate hai to batayebas   sa nhi kar pa rahe sellarMera orderlekar 2 baar resudule delivery date change karake   wait   ne hamse pucche Bina order cancelkarake refund de diya mujhko bahut   saath   nhi karana chahiye..  aur sellar se se ye request     same order same pricepar order phir se le aur j  jaldi   sake delivery karaye..dhanyavaad aap sabhi ka...
Shopzilla is a fake and fraud company. It has been more than 10 days but my issue has not been resolved. They have delivered a fake product and they are unable to place a return request for my order. I'm going to take a strict action against them.
Thank you for your lovely support ??
Please add hide feature for the order.
Try to best service provide
Your executive was useless, any AI can provide the same response he gave
Pls solve my problem
Shopzilla team   thanks
I think, Wrongly I was choosen Shopzilla for shopping
Have aa very good
Don't  purchase  anything this product because Shopzilla No Replacement policy and Shopzilla agent   cancel order and no refund
Your custumers service are best
Nice polite and helpful
Nice talker query is resolved
Customer support only listen but not solve  query.
Great experience with customer support team thank you Shopzilla
Answer the Costmer call
Last some time I am facing so many issues with Shopzilla, no one showing ownership it's customer support or sellerOn web it's showing something during booking and after booking is getting changed.Like price and delivery time.I have complaint for the same but not got any update from the Shopzilla team.Very disappointed ??I think I have to change the platform since here something is going wrong.
Please change your exchange policy eles it's really matter for the next purchase of the customer. As this is a online platform when we buy a product it might not be like after the delivery when we unboxing the product. But now you don't have the option of refund or exchange policy for dislike the colour or dislike the product,only damage or defective product can be change through service center exchange policy. If this is so then why we buy a product in online we buy it from local shop there we get that exchange policy and here we see the product in real. Please think about your policy. Next time I will surely think before buy nay product in your platform.I really like Shopzilla before this but next time I will surely think.Thanks with regards.
If you ask me rate your service  as a whole  ,then I'll  rate you 3.But your consultant's  are good with their skills and work
Is This customer service are designed to help customer?
No action only complain
The customer executive was so polite and humble. Great communication and the conversation between us was so understandable.Thanks.
Time efforts is high ..to resolve an issue
Please take genuine working agents for delivery
The refund issue is on bank , but Shopzilla executive said it got credited , for this I have to visit bank which is waste of time for me , don\u2019t repeat such issues please.
customer care. You did all fraud here. Even after spending lot of time. Not resolved. I did not even got refund
Very good talk to me
Am so happy Shopzilla
Good mam
Although the customer care executive displayed high level of proficiency and efficiency but the solution is still pending. Would like Shopzilla to provide the solution at the earliest.
They don\u2019t give proper service
Coustomer support best But delivery boy rudely behaviourAnd product delivery address not deliver
Problem not solved as message not communicated to the seller for resolution
Thanks saport customer care service
My order not pickup today Because when a callWhy my order refund canceled
Thank you   bless you
thanxx
Amazing executive, her voice was so preety and good. I was in anger about the product that was not delivered but her way of talking was so good and polite that she could convince me easily. Thank you
Thank you customer educative se baat karke bahut   unhone   problem solve karne ki puri   thank u
Gud nature
Problem solb
Your customer service and support very bad for one item delivered u waited me 10 days above but not resolve.so please improve your quality to resolve issues.and immediate take action against logistics team.who delay my two orders.
Well behaved.. Finally, they understood everything I was saying and tried very hard to help with that matter, but due to other issues, it couldn't be resolved. I will be always be grateful to Shopzilla
Hppy with the Shopzilla and its availability of peoducts
Highly skilled staaf Great service
Supper mam
Good executive
I am satisfied with your costumer agent.
He solve any problem related Shopzilla
Improve the order tracking system
My issue not solved since one month.
Sent used product
Any policy or subscription before ask.
Mr.   is very nice executive I have ever seen in Shopzilla,He is so decent and polite, he is doing every possible effort to understand my query and adressd as well, rest I would give overall feedback once my query gets resolved.
Vary vary good
Customer care is best
Please resolve my problem as soon as possible....... thank you to Shopzilla customer service
Customor care baat karneme I am happy
The customer support person was very polite and professional, he explained me everything perfect and helped me a lot to solve my issue
But I have not got status of my order.
I hav got damaged product
Excellent customer service. Truly amazing
Write communications and maintain more effective communication
My problem is addressed nicely
Customer care is very good and very polite.
Excellent Quality of communication of the customer support Executive
Too much time taken every advisor giving same answer again and again issue is unresolved since long.
Amrit stay safe and happy ??
Damage Product Provide.. Not Solved Problem
Very bad delivery service and customer service
Delivery service very poor
Great to talking with me and understand my pov... And resolve my problem it's great ??
Not able to understand or provide the customer with proper resolution
all subjective talk no concrete solution
Thank you sir ??????
No customer care system is very good
The customer support executive was good
Accha
Overall happy with the customer executive
I am happy with customer support services
FRAUD DONE BY AGENT AN Shopzilla
too polite executive
I'm impressed and also reduced my problem ??
Shopzilla
Due to Shopzilla I had huge loss and you have wasted my time. It is not good.
Customer support executive behaviour very politely and customer friendly
plz provide Shopzilla customer care number
Worst customer service executive ever
Nothing bye
You have to solved issue quickly.everytime delivery is slow  why not customer excative forward complains.
It is very shameful that the executives have little information to help the customers
Exchange offer is not setisfy me,2050 rupees   rahe h
Do ur best
Nice wandarful
Very nice ....
No resolution provided
Please try to deliver the goods on time
Please do the product delivery in the time given.Shopzilla is taking much time to deliver the product.Shopzilla is troubling their customers very much with the delivery.I won\u2019t recommend anyone to buy from Shopzilla.
I am very happy because my problem is solved
My issue is still not resolved..no proper policy there..once I raised request for return with deviated item,u have to resolve the issue,after raising the return ,those logistic person cancelled my return withou any reason n notification,then u people are telling there is already 3days return request so that it's been already expired n not able take return what is this means...these policies.
Very bad company
Wrong commitment of executive
Nothing right
I raised my issues 7 times regarding returned this product but still no proper solution for this quary
I have ordered realme 10 phone 3/4 days ago but it has a problem of hitting, secondly its battery gets drained very quickly, once charging it needs to be charged for the second time, the rest of the phone is fine.
Pls refund me extra amount taken by technician from me Rs 500
I want refund
poor english/ previous person said system takes 72hrs to up date.which has not happened.
No information and solution available to her
Follows ups are important
Worst experience of Shopzilla with my product
Improve information about status of complain (like delivery of product) correctly.
Contact provided by him goes invalid when I contacted
Product is not goodBut the costumer executive talk properly and help me
Good communication skill & professionalism shown by your customer representative.
Shopzilla is good app but dealers are not good
Consultant not able to collect any information about my order from near my Shopzilla hub
Executive's skills was quite nice..but he apologized unnecessarily..but it was okay..that was not an big issue
Thanks for your help nice ??
Very nice service.??
Poda
Response time is too long
It's good coustomer sappoet
I expect fast delivery service
There was false promise and it\u2019s cheating.. the executive told he\u2019ll resolve the issue by creating fresh return for the product and I kept waited and there\u2019s nothing on it. Just resolve the issue
The customer service executive was  quite good with his communication and problem solving approach and should be recognised for his efforts.
Reduce time to resol
Am satisfied with you
You should report issue to the seller and make restrictions on bad quality products.Because it makes doubt for customers believe Shopzilla product and service.Shopzilla must arrange compensation on the bad producet if not returned.
Voice problem but not refund
Conversation was good
It was a absolutely good.
Please don't send another product
wrost feedback service from Shopzilla
Abhi Tak thik information Nehi mil   he ?
..... nothing to say ??
Quick and Good Response by customer executive to solve my query. Thanks.
Needs product as order, light gold M
Customer service team should have information on previous revert, also proper response should be provided instead extending dates. There is no mechanism to speak to Supervisor in case of unsatisfactory resolution
Plzzz look after my concern it\u2019s a humble request u too please
Your sellers making froud on your platform
Pls give real information about the product
Costumer care is very good and supportive, tried to solve my issue
Please fix the delay issue.  Thank you.
Please make it more easy to contact customer care.
I want refund option on my mivi bluetooth speaker
Really very bad service
Poor delivery service,
For customer support I am solve my problem to return item
Customer care resolved my problem in very short time
Your customer service team replied to my complaint on time in a professional manner.However I am not happy with the delay in delivering my product.
Quantity issue
Baad experience
Very poor quality
Ananta was very efficient and helpful
Mahesh is very professional and polite.He helped and clarified my queries patiently.
Sending a broken product under not returnable category is completely unacceptable.
My main concern was that after exchange will I get my exchangeed item I would be more convenient and convencing if I would get my order at the time of pick-up it would be more convenient and trustworthy ?? I hope I get my order
I have received another product and it is not returnable I want refund.
Best sellers ??
I liked this person bhaiya ne meri bht help   bhiya ka bat krne ka point vhi bhaut aacha hai thanks to bhaiya
Good manners
18/H/30Beleghata rode
Delivery are very delayed ???? pls deliver in time
Solv immmideately
Avoid fraud seller's
Bauhat jaldi call arrange   zyda or kya chahiye
Very Very Very good customer support
Fathima is doing well. She need a good pat on her back!!!
Aap customer and customer service ki baat   se karwa ke mamle   jald suljhaye
No resolution still issue unresolved pathetic experience
Your executive person is good.
I had to contact customer care for my Shopzilla pay later account closure by raising issues on old purchases. Make a separate section for these
I am happy with talking to coustomer care executive
I am very glad to feeling she support me and and answers my all query which is important for me thanking
Always check availability of stocks
I hear disturbance in the call
Good costmer halp
Higd
Refund policies is very poor
Pathetic service in the world nothing improve
Good customer support executive
Thank you so much customer care
Thanks exicutive
I am satisfied with customer service agent
Very good, satisfying
Everything there are delivery issues with Shopzilla.Why?.I have no issues when I order from SuperBuy.Shopzilla has to improve a lot.I don't think it will happen soon.
Nothing is there for improvement
Your customer care executive cut the call when she was not able to help me with my query. This is totally unacceptable.
Or improvement hona chahiye
Nice talking with them
Supporting with customers is excellent
All time great
Please resolve the problem as soon as possible
He is corporates me very well thanks
Delevery service more improve
Very bad experience....wrong product received...pls refund the money
Very very nice Shopzilla costomer sarvice thanks ??
Yyjhy
Bahut achha support
????Thanks
Support executive resolved my issue.. Thank you so much
Delever good product to customer in a first time do not haras the customer.
Customer support very very nice
Not charging power Bank
Customer support executive behaviour was rude and that's not professional behaviour
Please be careful with baby products
Strongly good
It was really nice talking to sabha. She has good communication skills and she was clear to the point??.. Really Appreciate your help
Very bad experience about solving my problem.
Executive not having rights to resolve immediately he is forwarding concern to some other team. It's better if he could able to solve
I feel really nice to talk to the customer care literally they are so good
Prompt assistance.
Thank you maim
I AM HAPPY
The calling excutive is nyc and humble
Easy to connect customer
My issue are not solve costumer service
Very nice behave
Talking language is awesome
Intime delivery product
Return policies
primery customer support executive not able to answer the quarry but secondary response was very good and prompt in resolving issue
Shopzilla has good service.proper guideance.make the sure before given to any others.brilliant experience with it.
Start chat service to conncet with customer support
Baat krke   and very helpful
Pament pay   but order panding hai
Solve my issue first
Very defficulties faced to reaching customer care support executives.please make easy to call.
Worst experience from Shopzilla support team .. I will never suggest Shopzilla to anyone ??
Very very very good ????????
Poor Shopzilla
I'll be happy if my problem is gone solve quickly.
Very bed, disgusting, unprofessional, online shopping fraud, unacceptable, you are habitual offenders on offers of Exchanges, when you are not willing to accept why did showing options at the time of order booking. Issue you mentioned wrong no address pincode miss match. You offer an exchange of RedMi7A at 2500 with screen damage category and instead no other issues you mentioned wrong reasons on delivery side. It's an organisation fraud.