sharmila122125/customer-support-csat huggingface dataset:
Good suggestion tank for customer support executive
Customer support executive is very superbbb man
Improve to helpful support. And and improve some tracking features.
care service
Mera pankha time se service   koi nahin aaya aur mujhe customer care ka number bhi nahin mil pa raha hai
Why you are auto resolving the issue when it is not resolved yet
Vary bad customer support services on Shopzilla ghatiya delevary ghatiya app
Thanks Arun ji
Make sure to resolve the issue rather than just giving tips to the customer
Very thing is ok
The behaviour of the consultant is very good
Do not reality show me
Second time Shopzilla staff are not good I'm given a order then I'm checking is deffactive and I want to return it then they are telling sir order is open box delivery they are not returning my order ???? I'm very unhappy with Shopzilla I'm not giving next time any orders in Shopzilla they are second time given me defective item ..plzz others customer don't gave any order in   to given me bad experience..
Provide otp evry Delivery
Very good customer service professional speaking really i satisfy with thank you madam
Refund money within 24 hour or or product return time.
No need solve the problem.. I did not any help and support regarding refund.. they said wait and sory only 2 words..
Y7
Please make some penalty policy for Shopzilla delivery person... as they asked me to wait for the delivery for 30 minutes and later after 2 hrs message shown that it will be delivered tomorrow.
She was very nice, her words are also good, she made my work very easy. Thank you for your help. Shopzilla.
Atleast Provide dilevery person contact no before dilevering the parcel so customer can also reach or make any request to the consern dilevery person, seee nobody contact me till yet and after the day is over, I m calling to the customer care regarding my order and I got to know that I won't get my parcel today, this is very dissapointing
What kind of help you provide?, They can't even give me number of delivery agent or even tell me where my product is. Totally time waste
Please increase Refund process
Santusht hu
Your delivery service is not good.
You can't understand you don't have brain ??
Delivery boy behaviour is worst ...he try to querral with me
Properly satisfaction results for my complaint.
nice behaivior
I'm not happy , I want my money back , my plant was dried , not good
Very bad services i never purchase any product from Shopzilla you have fraud executive which you have no numbers of them when you have no numbers of your executive what are you doingHe said mam plz share   i am in my offc and i think any one of my home members is here but no one received product...such a bad services i want to connect with executive who was delivered my product but you have no numbers of your cx such a shame on you... Shopzilla teams
The girl was so calm.and she has a sexy voice.Basically I love the voice
I have called 5to7 time but still not solved my problem
Iam good
Coustom service is good
Well supporting
Thanks for customer care executive
Superb customer care n the perfect executive , solve my query in seconds..  out of 100
I'm satisfied from this customer support ??
Costomer care was very poor quality
Please problem solve as soon as possible
Service not buttey
Assholes are seating there
Sir please meri Shopzilla I'd aapne blocked kar di sir please aapse request   meri id unblock kar dijiye  number se I'd thi
1 month complete created my issue but not solved yet
Make policies better
I'm happy shopping with Shopzilla family
Please make policies easy for plus members
Customer care thank u my problem solving
Give contact information to direct call to costumer care
Mera paisa nahi aaya lekin upi me dikh raha h aa gya
The product sometimes are not delivered to my pin code i live in the main city still face this issue
Good human nature
Customer support is powerless and helpless. This entire ordeal will ensure I delete the app and not place another order again via Shopzilla. SuperBuy is better. Shopzilla Laptop exchange offer is a scam
My product was not delivered to me but executive refused me forcefully that I have received my product with otp, please check my previous order history and solve my problem
?????? ?? ?????? ??? ?? ???
Rong parodat
If u cant deliver by promised date\u2026why the hell u gave that date\u2026.cant you even responsibly deliver at the promised date\u2026such a huge company saying reasonsregarding delivery agent
It's ok good work all team
I'm so happy ??
If any address or pincode is out of your delivery service then don't take address or pincode in order time
delivered order time reduce..
Pagal ho tum sab kiya baat hia
nothing happy with services
Please prefer customer's mother language. Not everybody can speak or understand English or  . During a call you should ask the customer in which language the are comfortable to talk.
Give some no for complaint against the product/delivery boy
Ek hi products ke liye 1 mahine se paresan kar rahe   ap log. Ghatiya services hai. Jab mai do baar payment kar diya to apko refund karne me kya dikkat aa rahi hai.
Worst service provided by Shopzilla..Really disappointed with
It was very difficult to finally reach customer support. I had to fight with online chat robot for an hour before they finally gave a call back. Unacceptable.
Solution to   pass bus customer   krna h aapka motive
Please ask the sellers to add actual images
Problem solving skill should be more
Very good service & customer care service  is ver supporting & loyal with customer Thank you   family
Issue solved as erliest.
Money must be refunded in the matter of Duplicate Products.
Souport me coustomer care very good staf
Please make return policy fast
Good Support Customer
The customer service executive was very helpful and explain about my queryShopzilla can give an as  post purchase price match that was very  helpful for buying a product.
Very good experience with this man
Try to improve your quality for customer
Very very Bad ???? your costumer support Your customer support is like a dead person!i am very unhappy ????
I'm happy with Shopzilla...but no return product vendor supply broken item...so some time we suffer ??
Happy happy rakshabandhan
I like your explain
My issue is not resolving. I am trying even harder but Shopzilla executive not taking action.
Please make some ground level changes for proper communication between various levels of your company. Customer service executive is saying one thing and committing on behalf of Shopzilla as per guidelines, whereas the pickup personal is refusing the pickup saying another thing. Complete communication gap.
Coustomer support executive very helpful and resolve my problem
Amount not refunded
Mention details in product description correctly as per brand details.
This girl talk very polite and manner way if you see this I really appreciate you thank you so much ??
Good talk to excutive
Thanks for resolving the problem.
????? ????? ?? ??? ?? ?? ???? ????? ????? ?? ?????
Thank you so much resolve
Thank you so much for understanding my issue and support me
Please resolve my issue.
Very good ?? I am happy
Bull shit customer support..
Solve the issues quickly
Keep grow sir thank you for your  valuable effort for my issue
Thank you for supporting us ??
Costomer sport excative was so good and cooperation realy deserves 5 stars
seller se product pohochana na hota to.....Pahale order confirm na kiya kare...Waise unhe call karake batana bhi  ...Nahi to 2 msg dalake bhi bata   apka order kyu cancel   ...
Fix your delivery system
Need to resolve the issue within 24 hour
Mam nice
Very good ?? Shopzilla service agent nice ?? I am happy
Try to deliver the re product what customer ordered
So good ??
This is a genuine feedback for Shopzilla and not for agent who interacted with me. She was good, understanding, polite and helpful. She did whatever she could do.Looks like backend complaint was raised and I was promised a resolution by 30th  which never happened.This is not the first time happened with me and looks like this is now becoming a regular problem with Shopzilla. I had another bad experience like this couple of months ago when I ordered a cooler.I think something is going wrong here which you guyz needs to figure out before it becomes serious problem.Thank you
Make delivery faster....
I don't know why but she was unable to resolve my problem
One of the biggest lasy platform in the world I was raised my issue on 11 of August today is 1 September and still not get any single resulution from your sideAnd your vacant team give me a day try to contact me but that date was expired again and again and I am not receive a single call or mail from his hand.. I am very disappointed your services #Shopzilla now if I don't get resulation from your side that date which is providing by you so it's my last time to use your platform.After that I will deactivate my I'd from Shopzilla. And never use this thing and not recommended to use Shopzilla.I am very disappointed ?????? your services Shopzilla.
Very annoyed with the installation person who didn't came yet.and he is not responding my phone neither he is calling me
Delivery boy's all excuses verify mandatory,With screen shot.
Very badly talking
Executive is effective and time efficient
You try to help me
Very very good cervice for customer cervice very knowledgeable easy to issues resolved
Bad service not happy
Not possible for everyone to connect help centre make some easy way to reach out to them ao everyone can find their support and resolve problems accordingly.
customer support team se baat karne par bole hai 5septmber tak dik
Reduce the resolution time
Service was very poor..my product is not delivered in time
Please deliver the actual product shown in the product portfolio.
Very good parson very good iam happy
Taking longer time to solve  the issue
The agent did send me the email for the survey but never provided me with the information I needed. She had promised me to send the details after the call ends but it never came up. Thanks for the efforts ??
Pay letter porblam
Communication skill very good
Veery bad
Very very poor service from Shopzilla
Nice talking to you sir ??
Tanks for supporting..
Pls help customers in more efficient way.Customers are bored by your routine excuses
Amazing  experience  with that person easily  un
Nice to talk with customer service
I am happy to your consumer responsi team
Please make it easier to reach the delivery person
No knowledge customer care no fine bakwas bakwas
We have not satisfied your services or policy
Hope we will not see in the consumer court.
Delivery ?? not like
Nothing as of now. Shopzilla is my favourite app for shopping. If my issue would have not been resolved  I would have been disheartened.
Please help as your warehouse guys are the culprits, and every time I am the one who bears the brunt. And you guys ain't doing anything about it
???????? ?????? ???? ?? ??? ?? ?????? ???? ????
????? ?? ????? ???? ?? ???? ??? ????? ??? ??? ????
The delivery boy's way of talking is not good but felt a Little better talking to the customer service person
I have purchased any item with your Shopzilla app and his policy is too horrible. I am very disappointed with your policy.the item which I have purchased is not of good quality and now I wanted to exchange or refund,so there are nothing like this.and customer service is not listing anything .i have been also use SuperBuy in which his policy is very good, flexibility and management is so good than Shopzilla.Sir have to exchange or refund my money please help me.no one is help   think you will do something for meMy purchase item is boult Z40
Resolved my problem thank you so much ??
Some of the executives complains of not hearing anything while we can hear them well. Please review the hearing aid provided or consult with the executive to get a fix on this.
Thank you team Shopzilla
alot dear??
Improve Telugu Callers
Executive cut the phone before my resolve my query
I am happy with Shopzilla customer support  and solve my issue
This is really pathetic after calling customer care 4 times from my end still I am not able to get any resolution. I want refund that's all
31.08.2023Dalivali time
I had bought pigeon gas stove from your Shopzilla but its quality was not good, which was delivered to me on 10th Aug, I made a return request on 13th Aug, which seller approved and the pickup date was 24th Aug, but today's date is 31st Aug.  The parcel has not yet been picked up by your pickup team and my Paylater bill is going to be generated on 1st Sep, which I will have to pay on 5th Sep, but who will make the payment, your pickup team or you?
Awesome Customer executive.
Thank you so much for solving my problem.
Please send my product as soon as possible
my problem is not yet resolved. please help me to solve that first.
Time 1 September
Thank you Shopzilla costomer support
Worst shopping app
Better service of delivery partner
Good communicate and resolve. Thank you
I called on 25 and 28 August but ur customer support executive took my call on hold and not respond.
Very good ,... Pmy problem
Ihhkl
You know all about customer's need so please make insure problem solving on time.
Once the tracking number is update on Shopzilla and Shopzilla there should be address of location update with Shopzilla so in case urgent delivery Shopzilla can assist more conveniently, offcourse with some changes or for special orders, etc only.
Superb customer care support
1st complain resolved itself with out resolving when I raisedI raised again
and fix issues at your end if customer is unable to fix it.
Shopzilla is fraud ,I didn't got invoice hardcopy also not getting invoice soft copy
No improvement needed
I'm very happy with my issue will resolve very soon ...and one more important thing please active my neighbour brothers id please sir...id number - ... please active this id please
Product pickup was very late.
Fraud people.. sale extended warranty and service after they gone nobody help for the service thing
Sooner an issue gets resolves the better it is
Screenout rude delivery assistants
Make sure to resolve my issue on time
I am fed-up with Shopzilla
He slove my problem
Quick order is not updated
Issue should be resolved timely
Please make sure that the order is delivered to the customer at any cost once the order is placed
Help for thanks mam
Provide Delivery Agent Number After Reached at Destination or Hub
Nthng
Not avare
As per our conversation ,I have raised two queries 1) regarding the product deliverd and the reason I haven't received and returned back due to warranty not in line with specifications given as per product in Shopzilla2)I have availed credit card no cost emi options to avail this product,I ve been intimated that the my amount will be refunded in next 24   glad if this happens in time without any follow up from my end.
please do not loot money
Support me by clearing issue with Shopzilla pay later
Please improve delivery service within time
Plz give my redemcode
Associates was not at all helpful,interms of service neither attentive, seems like associates was sleeping while talking to CX. Very bad experience.
Very Very Good ????
Chat instead of calls
Bahut badhiya veri good
Happy to use the device
I m satisfied with customer support
Please I don't want open box delivery on the clothes I order. Before giving such facilities to the customers, please do a survey or give an option to the customer whether they want such policies or not.I am extremely unhappy with open box delivery on clothing.
Order No please
Need improve quality system
Very good Shopzilla AAP..
Sir apse muze koi dikkat nhi hai but apka custmer care ka muze kuch bhi solution
Shopzilla service best
You have not resolved my issue,its been more than 12 days.. I've been given fake promises and hope that my return would be approved but still nothing. The customer care constantly lied to me.
Customer support se bat kar ke bahut   helpful tha good job   jee
Very good Service
GOOG
Keep It Up Guys
Not getting help
iam raising my issue since 1 month but after so many trials my issue is not resolved
2 griviece on single purchase,no proper response from Shopzilla
He solved my problem thank you!!
Please pack the order carefully
Please remove return/exchange fees  for plus members atleast as we shop alot so some products may need to be returned or exchange due to sellers fault or size issue. Please don't charge your valuable customers for return/exchange as no other website or app does that. If Shopzilla continues to do this then  you will simply lose your valuable customers as they will switch to other websites/apps where there is no return/exchange fees and can shop securely without having the second thought of losing out their hard earn money.
Excellent Shopzilla customer support
Thanks Shopzilla ?
Pls solve this issue
Advise your delivery system to ensure the implementation of all policy condition before delivery
Came to know the Shopzilla doesn't have ability to send order confirmation email for the order that are placed. This is outrageous as the e-commerce gaint unable to provide this and customer reps asking to login Shopzilla account to check orders.
Thanks for solving my problem quickly ??
All Shopzilla customers very helpfull thanks Shopzilla team ??
Didn't get appropriate resolutions for the promised refund
I think its ok right now
There is a lot of difference between saying and doing
Baat karke   h
delivery partners
Pickup still pending
Very well response
Problem not solve please solve it
Doing great??
My order is tu let
Coustomer executive must be empowered to solve the queries, not just passing time. Giving us information already available through app, not any advance answer. Shopzilla paying to coustomer executive free of cost, they are not working at all, sitting for just telling sorry & thank you.
I received wrong product. This is fraud i want my right product  back or money back as soon as possible
Give exactlytiming on app when the order is dilivery
Return experience is very poor
Need emi updates purchased from other bank credit card from Shopzilla..like Shopzilla pay later emi need Shopzilla credit card emi updates too...
Miss Surabhi solve my issue. Thanks surabhi for solving me and your great person to me.  my insta link
Make it faster to get resolution on my product damage
This Person is   And politely Behaviour
strictly action delivery agent misbehavieour
Good ??   aap se bat kr kr
Keep it up Shopzilla services.It was such huge help for me and solved by Shopzilla service I'd like to thnku a lot have good day all !!
I have to question for fast delivery
Product correct product check up facility during delivery, we are getting wrong product and facing more problems in refund.
Nothing is advisable
As discussed with Ms.   regrading flexibility in the item. Discuss with her and work on it Thanks good service
Option to add GST after order placed or take GST applicability for only those products in the order where GST applicable, by splitting order in your backend or giving suggestion b4 order completion.
Good and solve the problem
Bahut hi kharab product   peace wrong product wrong size
Thank you for help   ma'am
Good talking in customer executive
Imporve the time duration of the application processed
Improve your service I am talking about Shopzilla Because the delivery agent is canceling the product without permission or from your end, you are getting very poor service day by day.
Just okk
I must say today's interaction was the best interaction I ever feel if I compare it with all. She was too good and I highly appreciate the professional skills she shows. It was my best ever talk to any agent till now. Thanks and all the best. Keep up the good work ??????
Behaviour of customer executive is very helpful...
Customer support ne bahut acche se treat   or bahut acchi person hai uneke liye 5 star se bhi   koi star ho to Shopzilla please   ka kasht kare ghanyawaad ??????????????????
Make best efforts to resolve the problem of the customers at the earliest.
No salution
I need my refund money
size issue with helmet, no refund option
Just delivered on time that's all I want
I am happy with your customer service
Coustomer care resolve my issue thanks Shopzilla
The service and other related matters were excellent. But as far as the present issue something went wrong in executing responsibity to pick up the returned product . I am sorry to report that the product is still with us unpicked. It is the first ever experience for me with the most reputed  . I hope the matter will be solved immediately. Your support and co operation in attending my problem is appreciable. Thank you
Please resolve problems earlier Shopzilla
Thanks for the support provided by your customer care executive
I didn't see option an option to download the invoice
Without any information, the product has cancelled @ delivery station
Quality and design of clothes even better line
Har customer se   krna hi achha hota h
I m impressed with executive support
Phle mujhe thori problem thi return hone me but problem ab solve ho gyi h
Customer support is just too awesome.. prompt response :)
Effort are done website issue resolved
service unbelievable likh raha our call kat jaraha h ye number par 18008433030 par
Tnax
My invoice problem was not solved
Nicely behaviour
My querry still not solved..
Excellent customer care
Bonus supercoins not yet credited, still pending.
Shopzilla pay later kyc is not working
thankyou so much   mamyou are genius but you're not faithable me
very bad support no info givven
This person is doing his job very well ...I like the way he requesting me to take mybtime to help mee..
verry good sport
Wonderful service and great communication skills
Make Shopzilla paylater accept any kind of amount like minimum due instead of making the customer pay entire amount.
Happy with the team
Very bad sarvice for   back cover is not return
Aap thik rahein ,   thi aapki
Costomer help executive was humble with me and understand my problem
I am happy with Deepak he talks with politely
Improve delivery service. Delivery boys are not taking with manner.THANKS
Received a damaged product
If the communication will be easy to connect.Thank you.
The customer support sister was very good, and her communication was also very good, and she fixed my problem.
Very good customer executive,, well behaviour
Please if products is no returns policy kindly appoint genuine seller not a scammer on Shopzilla
J pa p
Customer support se baat karke achcha
Very good understanding ????
Support executive behaviour is so good
Thank coustomer care for my problem resolved
Plese help
good quality product deliverd and.  suport exicutive are verry good
Please hire very dedicated courior person.
The way executive handled the situation is nice... Can appreciate his patience..
If we don't like the product..then we have the option to return ...so don't restrict the returns.picture display of the product is different than the real product
Lovely communication
Very good ????????
Sellers who cancel order stating false reasons should be blacklisted by Shopzilla.
Call was disconnected, and I dod not receive any call back
Thanks   for help. I hope we connected in future forever.
Bad delivery service
Give perfect warranty to customer s product
kindly refund my payment
Dedicated customer care helpline should be kept available for Plus and premium plus customers.
Problem not result
Sound quality is very bad.
Thanks for help me sir, best of luck sir,
It\u2019s good ??
Thank you so much for help me this is very good guy and I always need same customer support for help me
Super job
Shopzilla service too much poor
Improve delivery and pickup service's y
Give not only replacement option but also refund option
customer executive too polite and understand my query very well
Very good person in Shopzilla customer service I love you ??
I m very happy and feeling relaxed after talking with  nka maaam.she has helped me a lot .I m suffering with health issues because of Shopzilla product issue.she helped in return the product and helped me in various ways
Redused timing of call. Tack back history of call or complete rajester
I am happy with customer executive
Nothing.....I felt a good communication ...nd my issue is solved....ragarding purchase of dress....thnx.....