sharmila122125/customer-support-csat huggingface dataset:
There is no return option where we don't want to take the product but still we are bound as there is no option for return.the app is really bad and am gonna telling everyone that this is the most worst app to order anything. I just hate this app
Provide quick resolution
Shopzilla Staff is very goodBut delvey is very bad
Ensure customer care support
Your executive was not responding and puts my call on mute while i was requesting to handover call tonur senior executive
Thank for my help. Language Bengali Mai kare,baat Bengali me kar sakti hu toh behetar hota.
My issue is still not resolved.
Worst ever customer care
No issue..customer care is beru supportive
Good but   likho hindi me likh ke bheje   samajhh aaya nahi hame   aise hi touch  e chale gaye. Ab galat   sahi mujhhe nahi pata.
It's very bad
Customer service representative very good
Mera parcel aaj delivery hona tha but out for delivery show  , but customer care support services se   ki 20.08.2023 ko deliver hoga
There is no direct way reaching customer care.
Excellent customer support service
Manufacturing defect
Very helpful and good job
Very bad return policy
Solution are indicated and concern problem may be haeartly resolve
CCR should be able to reach logistics delivery agent wish master. And delivery agent should be easily reachable.
Not get proper answer about order delivery
Make customer representatives available within a limited period of time. Have to wait for a longer duration.
Very w
Make customer support available
My order was cancelled without any notification day before it delivered and customer care did nothing.
Please follow the company policies
Now system for delivery will faster in place of delay so much delay.
There should be not courier charge if we replace for size
Please monitor sellers available they sometimes sell duplicate products due to which our trust from Shopzilla can be affected. Thankyou
No awarded
Thanku sir
The customer care service was very great . The person who talked to me was very polite and humble . He should get an additional bonus for this call. Thank you   ??
Nice yaar ??
Overall good experienceNeed to easy way to connect with customer support
, wasting of time & money & technical issues etc ??
Product leke chala   abhi tak return ka
You should keep return policy flexible
If a pickup was raised to return the product, please ensure the related formalities are filled. The team denied to pick the parcel for return asking me to get work done regarding mail and approval to Shopzilla logistics.
Thanks Shopzilla customer support
Very nice person I talk .
Good supported Shopzilla
Add local language for better understanding
Thanks Shopzilla supported
They still did,t solve my issue
Every month increase paylater amount double
** you Shopzilla
Best customer executive
Very nice sir
refund hote nhi h
Approved bahut
Thank you Shopzilla Customer Care
If your product page commits to 2-day delivery, see that your suppliers do not commit to 6 days. I wasted a lot of time and energy with this girl, who was utterly useless and blocked my money. Shame
Solve my problem...
It was good ??
She was really supportive and quick in responding positively.
Thank uou
good skill and manner to talk with customer
Very good person...????????
One of the worst customer service and his senior....  is one of the worst service provider post delivery
Bad response Shopzilla ke
Every thing is allright and customer behavior is laso very good thank you
Thank you for clearing all my doubts.
Thank you so much for helping me ??????
No one is actually solving my problem, instead doing the same thing repeatedly and wind up the query without my knowledge.
???? ????? ????
Thankyou castomar support & Shopzilla
I'm facing the major problem since one monthBut still there is no response from Shopzilla to refund the amount of product
good communication skill
Please call on a clear phone network with not much disturbance
Good manrass
Very bad service. No one having information of delivery hub.
Please solve my problem...
Wrong statment written in Shopzilla
Before delivery must be checked the product properly your distributor.
Awesome in solving problems
Thank you so much??
Very loyal nd very decent talk nd easy splution very gud service nd i hope my refund credit that time
Kindly make it easier to approach customer care
Shopzilla not have TollFree no &mail I'd, office address. Because it is online platform. Not it sure to slove my payment history.
Thank you so much sir. I am impressed your toking sir
Iam happy with the help
Stop selling duplicate products
Costumer cere very good talking
???? ??? ???? ????? ??? ????? ???? ??? ?? ???
It is really pathetic there is no option provided for refund or return if we receive damaged product. In the name of open item delivery Shopzilla cheating customers
Executive was cool
Our team response my issue thanks Shopzilla team
Executive not good behavior and not skill person
is so good, she knows how to handle the cx with calmness and patience.
I am realy upset to iform you that i am realy not happy with the service provided from your endThe amount of my product was not credited in my acount despite of debited from my acount and even the product was not ordered from your end now you guys are teling me to enquiry in the bank .. i have complaint so many times but it was all in vain ... I am so disastisfied with your service an will never ever order anything or recommend anyone of Shopzilla anymore You guys are providing such a worst service
Shopzilla give me fraud items.and not return back from me.
Nice to talk with Kyusbu. Please return this product and I can assure product is not cut as it is product available.
RETURN THE MY ORDER
Customer care service is too good.After talking today, I felt that I would get a solution.
i want to say Shopzilla ... please improve your support staff and  seller ....seller does not work properly .
Thoda jalfi replacement approve kijiye mera
I'm happy with excutive support
No resolution and even manager also not know current status
Agent was very professional and knowledgeable so that I can refer her to anyone for support
Apse bat karke bahot hi   apka
Your Shopzilla partners executive are not well behaved
Behaviour is good
I didn't get any kind of help from Shopzilla
Consultant is not aware of the system.  He didn't have adequate knowledge of Shopzilla system.Example:When the items are delivered, your system is not showing the pin number in the order to contact the delivery boy as the delivery boy showing as delivered but actually not delivered.Consultant is  not aware of this and he keep on telling me to contact the delivery boy by going thru the order.Improve your system by giving OTP for grocery delivery.ok.
Replacement policies to be made with more options
Costumers support exclusive team vy sincere
Worsed communication
Not able to return and refund the item
Thanks for Information Mam
try to satisfy customer as payments are being given for the product purchased
Communication was clear
Don't cheat with customer
Kindly refund the money at the earliest
Gyg
Politely talk good
The person who took me on my call was very awesome and I felt very comfortable when I talk to her
Make Policies more flexible like Replacement or Refund both options must be granted on every product.Delivery agents more polite and handling products carefully, they handle products very harshly.
for solving my problem I am thankful to you.you customer services are batter.
Please deliver orders on time . Because of your delay I have to suffer alot ??
Bahut hi ghatiya
The worst service I have even seen
?? ???? ??????? ???????? ??? ???? ?? ?????? ??? ????
???? ???? ???
Bad service provider
By talking with support assistant l felt satisfied and requesting for correct product in replacement. Thank you ??
Waste products in Shopzilla
Shopzilla delivery boy behaviour should be improve
VERY BAD THING YOU DO WITH ME TO THIS ORDER
Chuthiya
Given above all problems to be solved
No Etc.
Policy is not good
Quite happy with the steps taken to resolve my delivery related issue.
Behaviour was polite
Sapot is very nice
You  (Shopzilla and team) are the best. Nothing required to improve.. Thanks ashima
Really liked ur service
Unhappy with Shopzilla
Wisdomshoppe sent me expired perfume. On Shopzilla website the expiry date was December 2024.I'm waiting for the replacement. I have zero confidence in Shopzilla that I will get a genuine replacement.
useless customer support executive, either they ability to understand customer issue or capability to resolve same. just waste of Shopzilla money and customer time
Rong
Very happy feel customer service representative very good
Executive is osm increase his salary
My product machine please help me very bad service Shopzilla company
Should mention delivered to   name\"
Block such type of vendor to avoid defamation and trust on Shopzilla .
Please my humble request for Shopzilla team, don't give wrong or fake delivery date. From last 3 orders of mine are delayed in delivering. Don't fool customer by sharing fake delivery date. I hope understand my problem
Please update my phone number
Delivery agent and hub address
Please check carefully, when you send parcel
Let night help
Good ?? ?? ?? ??
My order is being cancelled by seller again and again
very good saport
Pls help & replace product
chit se bahut
Nice and supportive exicutive
Very bad experience my issue is not solving,I try many times but not solved yet my issue
Good work..help karne ke leye TQ...plz meri cancelled request accept kare..or mera products muje send kare tq
No anymore
I am happy with this service,??????
Groceries not delivered
Customer service cut call
Ismein information   lag   call   Laga Haiismein information   lag   call   Lagaya but tum aapko main forester
Dear team,Please check my Services calls history, From a Last 1.30months I have call for a many times for a resolve of our Washing machinery issue but congratulation never getting any resolution by your technician and your team,And with out sharing OTP with technician HOW is this possible to Issue is going to be a resolved and also I am calling to technician but he is giving  me a answer  like they will not come at our home because of his office  is fairway from house is 50km then why you company is assigning  a Services call to him.I just wants to know that my issue is going to be a resolved or not?If resolved then How many times you have taken to be a resolution? I have a all recordings with me to conversation with your service teams. Of a 1.30 months and I m also going  in to a Consumer Courts if my issue  is not resolves in a 2 days.
Pathetic experience. Unprofessional behaviour. Age old policies. Incompetence
Every thing is excelent
policies is always successful
When AI response cannot solve the problem, it irritates the customer. Kindly make it possible to send the bill to my mail. Thank you ??
Excellent performance of customer care
I will 3rd Time Call to customer care. But my Problem is not resolve. now till 20 th Aug im Waiting for this Order,  I hope my Problem is resolve to our side. fisrt time bad service on Shopzilla.
No resolution provided even after the policy is in place for replacement, and then put on hold for infinite time and no call back. Now the resolution time line provided is toll replacement end date so that once that is completed Shopzilla will say your period is over and we can\u2019t do anything pathetic. No ownership and fraud sellers on your website for a purchase amount so high. These product services should be your priority as they are costing high price
Good talking customer care thank for supporting
Nice costumer supporting
Very good costumer sport ?
good ?? and exilant
Please ????? my issu
Not updating proper information so that issue resolve process delaying.
You excutive is so kind. She understand what I say.Bot I will request to resolve my issue.
One of your customer care executive tell me, he is transfer my call to his senior and hold the phone for more than 10 minutes. I ordered a product from Shopzilla as per your schedule the delivery will come on 16 today is 18's day end but till I have not received my product.
If it doesn't have a return policy, that's okay.  If an individual customer is making a request, then he should take the return.  If we buy an item from the shop, then take the return after requesting it, then why don't they take the return if they bought it from Shopzilla?
The parcel has been picked up from me but the application is showing Return Canceled.
iam happy
Wrost experience
Good Communication And This Problem Is Instant Solve
Change my mi 5x tv which is broken
There is no option for password change in Shopzilla app
Make a policy on live video recording at the time of delivery
Good resolution, nice to talk with him
Veery baad
Customer care service good
Thay are just worst I didn\u2019t think thay even trying to be helpful.
It's Help full for me.????????
Improve their behavior towards customers. They make fun of customer's issues. Not able to give proper solution.
Mnanage delivery partners
She told me that she will give the link for the product complain till now it has not came
Good and very sharp executive ??
Please take an action again frauds
No words to say abouts Shopzilla because customer executive are very very good and active to all Shopzilla customer
So polite gesture of Shopzilla customer care team and good communicate
Shopzilla hi fake hai sala
Fuc
My issue not solve very long time I am not satisfy Shopzilla shopping  app and customer support not support
Shopzilla hi sabse bakwas hai inse koi   hota bass   lie baithe hai sab bekar log bola gya tha raat 11 bje tak delivered   abb 22 taraik dikha raha jabb nhi krwane ka   le q lete ho
Time to resolve this problem
Talked to me very well  I am satisfied with his words in customer care Thanks sir
I have found that Shopzilla doesn't have any customer support
Shopzilla ka sarvives bahut ghatiya hai jo deta deta hai us date aj tak ek bhi order   delivery nhi kiya hai iska survives ekdam ghatiya hai
I order my product it a difective product return request raised but till now no body come to pickup product
I told your customer care to request a complain regarding cancellation fee. But no complain written. Your customer care person named manika,   they will not listen the problem properly and they will disconnect the phone. Not at all happy
When we are purchasing any product from your it is ensured that all the related issues like damage or replacement should be handled only by Shopzilla team.Overall rating 5+
Flif  application was not at all safe in terms of security because my has been hacked and order placed with my wallet amount without my permission which is really woreset customer experience.
custom care was good
Courier boy behaviour not good very bad behaviour But there was no solution to my complaint.I lodged complaint 5 times.
Delivery is goodand returns also good I am happy with Shopzilla
Not given satisfactory answer
Best costumer helping
Exchange my order
Any iteme not  sales for warranty
Resolve your important customer's problem as soon as possible
Need more live updates and prompt correction on complaints
Your customer support is very poor please improve it????
I have complained many times, Shopzilla should pack the goods a little better so that the goods do not get damaged.
Customer care agent is good in understanding and addressing
???? ?????? ?? ???? ????? ?? Communicatie ????
Easly issue resolve
Very good conversation bitween i and costamber caier
Delevery late huaa
You only need to refund my money. N stop making false claims that u have refunded the amount. The customer service is not reachable n just in case we manage to get a call,the line is blank n no response from your end whatsoever.Pathetic services!
Delivery boy misbehave
Voice on call bad not working proper sound
Customer care people should have product knowledge and case understanding ability. Just they cant give standard scripted answers
Kindly mention exchange option also in products
Customer support executive have best
Could not resolve because delivery man had not reported that item had been delivered!Was sent plastic item instead of tempered glass.Have to phone again tomorrow!!
Excellent feedback
nice person helpful thank you
Not goog
Nilesh was quick and on point.
Make easy contact with customer support
Customer care must be as the one I talked to
Very good and excellent  service  provider
They need to understand us better
No use of talks if issues can't be resolved all customers care people talks polite n don't work on the issues ..I didn't got any solution on this
Good behave and I'm with this man , All the things he explained very well
My issue not yet resolved
Thank you so much mam
The person is very politely talking thanku
I am satisfied with your customer care service
Nice efforts but address not changed
???? ????? ??? ???? ????? ????
Extraordinary fantastic mind-blowing ??
I am a senior citizen of age 72 not coop with the present technology so If it is possible for you to provide direct Customer care number to solve inssues .
Happy New
Solve my problem otherwise I can't order anything again if you do not solve my problem
Should be more flexible with polices of all lending partner..with Shopzilla interns of banking partner and seller.
The agent was very polite and helpful.
Stupid policy even if the all the same product is defective no refund only replacement how stupid policy that Shopzilla has
Bad sarvice bad prodect dilevar Shopzilla bad sarviceMisho good prodectAnd good sarvice
Good Service provides and good communication
Good person...
She is very good
Nice Support
Don't waste customer time
Best executive with proper knowledge of his workGod bless
Aapse baat kar lga mera problem solve  . Thank you
Too much delay in delivering products. Reduce delivery time and be firm on delivery period commited by Shopzilla.Also need to improve delivery representative proper work approach. He need to call immediately after picking of items that for delivery to the respective customer's.
Complaint so many times regarding a issue not not getting help from customer service of Shopzilla
Pls never break customer trust
Include Other language
Everything is best brooo
Pathetic experience with Shopzilla nowdays
Meea odar history delete kar ne ki kripa ki
please solve my problem
Please make ur customer support easily accessible and follow up resolution fast
Cs dont have info and don't have interested for resolving my issue
Good Support executive
there was lot of noise when I was in talk with Support executive
25 of August is clear my problem
must be faithfull for product and not sent to defective product, please ensure.
Want to talk with supervisor but he is always not available.
For non return items, there should be option to upload item received when different item was received. This will speed up the resolution proces
Excellent conversation with you..thank you mam??
Thank madam for supporting
No one able to solve my problem in Shopzilla. Thanks Shopzilla
Help is good
No any additional feedback but your this executive is so. Good
If the product was supposed to deliver on particular date and its beyond 3 days then why nobody is contacting from Shopzilla to explain the reason behind the delay
I called and spoke for a different product but the executive responded for a different product even after giving the order I'd and product name multiple times
Please create a return, as i received a damaged product.
Agent give some excuse to run away from issue instead of trying to resolve it
Thank you very good helf Full
Good person for customer
Nothing is good with Shopzilla everything is messed up, I will refer Shopzilla to any one. There is nothing with Shopzilla which can add value to customers life.
The customer executive who talked to me was phenomenal and helpful in every manner.
The person whom I was talking about my problems she was so nice and the way she speaking was too awesome?? love you
Thank you to the supervisor for solving my issue simply.
Shopzilla pay later
Good and polite ??
offer Dena band karo
Not proper
Baddest ever service bye Shopzilla
Good EVERYTHING
Stop wasting the time of customer's. This is 2nd order where I am struggling.
Nice talk to customer care
verry verry nice
Delevery service and customer service are very bad I am not happy SuperBuy is very good
Aap sab chikney ghare hai aapko kisi ka   ka   nahi bekaar me feedback   lete ho
Talent in costumer
Fast respond & Suport customer s pls
kuch order Kiya tha usko Maine refund kiya tha 14_15 days   koyi   aaya
Your coustomer support team work is very dirty.they did not seen our issue.so they didn't resolve our issue.
Improve your system. Each n every excutive tep record.
Available your customers care on Shopzilla support
Tq madam tq
Good talking and help me related quary.
The quality of products on Shopzilla is very bad. Customers are being taken for granted. Please see vision/mission of SuperBuy w.r.t Customers. Shopzilla being a  n company cannot excel in product/customer service till these are addressed
From past 10 days order is postponing.No response from customer support.
Its not easy to communicate with customer service
Hire good and responsible derivery boy
They are doing very good work
Provide customer services in all languages at all time
Technical glitch one order two quantity order showing as two different orders. When I cancelled one after confirming from technical team and as per their advice the quantity changed to one.
Very wrong happened with me related to my order and your policy
Give sure delivery time and fast delivery
Delivery boy ne delivery nahi kiya
aapane Meri madad ki main aapka bahut
Where is my order
The executive keep the call on hold and then after didn't reply
good responed
Pls refund my money back i am not satisfied with this product
Good experience with customer support.
Improve resolving service.
THANKS FOR YOUR SUPPORT
Vartalap AVN isshue Sahyog ke liye
Bakwas delivery process... Useless
Hdbdb
Respected sir I m plus member of Shopzilla .I place a return for Red tape shoes.corrier boy pick up my shoes on 2nd August ..but status shows return cancelled..pickup already done on 2august.you can check from call recording of courier boy after pickup I called correr boy.he said in evening your status of pick up changed ..but in evening status shows pickup cancel..I have face fraud ..this is very bad effect for Shopzilla ..I made so many complaints for this to customer care.kindly check all case and hear call recording and refund my money
Bad product(sound quality is poor)
My order not diliver
This product is rong sound
Very comfortable with the customer support
Nice Guy supportive nature it's good for Shopzilla ??
Close flp  if you don't have items promised by you to consumers that to you intimate them on date of delivery that product no longer available after getting confirmation and promises of delivery you are over booked products now you are out of stock don't take people  for granted
It will be allover 5star if my problem solved with in 22 Aug and i get my refund in my account.
very slow she takes 30mins to solve one issu really bad executive service totally dislike her talking skill i dont know how Shopzilla take her for this service...
Received different product
Not providing solution of my problem.
I hope I get what was promised
Left side charging problem
Product replacement very bad but customer help is good
Agent don't have knowledge..wht kind of people u r hiring Shopzilla... I total disagree
Good behaviour my problem is solved
Kindly give warrenty for this battery SMARTCELL ALREADY DIED, I PREVIOUSLY REPORT TO CUSTOMER SUPPORT TEAM... BUT SAYS ABOUT WARRENTY... KINDLY RESOLVE THE ISSUE, AND REPLACE IT. / REFUND... VERY BAD EXPERIENCE WITH Shopzilla.
need second invoice of ambrane 40000mah, only one has been sent
I hav very bad experience in Shopzilla its a very careless to customer
Ms.   was unable to provide me with further escalation, nor was she able to provide me with the jurisdiction for litigation on my order nor the registered office of Shopzilla.
Need to improve product delivery process like delivery boy taking pic with product what and how much along with customer
I would like to mention the girl name   from customer care , she was really helpful and i hope she had a good future ahead