sharmila122125/customer-support-csat huggingface dataset:
Easily connect to customer supportPlease provide particular option to call customer support.Other wise everything is awesome
Big pigeon in this world
No solution given.customer support executive didn't shown ownership.product smells bad.
V.good consultant customer support
Nis
same time seller policy not to good seller not to understand our problem he make choice for customer
Problem solve time so more.plz look...
Very unhappy with your service
8Pm under I need to come to my things, I need your help,bad service.......??
I'm really thanks for your support.
ki hai mujhe lagta hai ki mari help   hai achhi baat   thanks ?? please mari help kro
STILL, MY CONCERN IS UNSOLVED
Shopzilla grocery is worst experience. I ordered 22 items and these delivery guys deliver 19 out of it and as well act like it is 22 when you even count items and tell them it is 19 they will not listen and mark all order as delivered
I am really frustrated and upset that my order has not been received with stipulated date / time .Plz take action on this ASAP. .I want my order to
Refund nahi   raha he
Overall sense is good.i like Shopzilla
Need a little bit easier for the customers' policies.
Good ??...Very Quickly ??.. Thank you.
Executive was good, but Shopzilla policies are worst
I am satisfied with talk to employee
Customer service executive was polite and of good behaviour... satisfied with the response...but I want refund for my incomplete order
Good Very good
Nice to meet you   shoport
Awesome????
She put me on hold for more than 5 minutes and disconnected the call
Jeeves is fraud company by Shopzilla.
Kindly make available of all reginal languages person to contact in customer service
I so happy to talked to miss. Soniya she is so talked to me so   and solved my problem so thanku
Very good speaking
However I didn't receive any solution of my complaint. My complaint was just forwarded to next level and from there I just received the apology for facing this trouble. I would advise that instead of closing a genuine complained just with an apology statement, Shopzilla should strive towards solving the issues with the effective and satisfactory remedies. This is the only way to lead the market
I love Shopzilla
Offer on axis bank credit card But discount done after my order so give me cash back or i have to cancel that order
He was a great guy who understood each and every aspect and solved my query with ease. Keep going boy
Abhi tk sb thk he h????
I request please ?? solve my essue.
Neither the app nor your   has appropriately knowledge on delay reasons.
This first time face your problem face
Nice ??????
Customer care executive was too polite and repetitive in politeness and statements of pleasantries. She could reduce that, but otherwise she understood my complaint and resolved it as needed
please check product internally first
Thank You Shopzilla Executive solve my issue Thanks for the help ??
He didn't tell about the location of call centre still i am giving him csat. Apology, empathy and assurance was missing. Need to work on that.
Very bad experience about return.so many time follow back.
Good experience with Aniket ji
Nice customer support with easy explanation
Easy reaching thorough call
If my open box delivery is damaged why my payment can be refunded instantly
Very nice to talk with this guy I am happy....
Payment issue problem
Help to customers with Product service related complaint
** u
The voice is unclear... Resolve it thank you.
Customer executive gave me wrong information
Nice customer support ??
I am very very happy
Waste service
It was great Thanks
I am not happy for not resolved my issue . Again and again I am tired for give complaints but not resolved my issue.I am your valuable costomer but my issue not resolved. So I make decision for closed Shopzilla. I use other app for my all next  order
Always happy shopping with Shopzilla i never purchase any other side always purchase from here whether big billion sale is on or not always happy with your support
Worst information
Nice  service
Service provider not responding
Power bank
The execute herself didn't know anything. I asked her why my Shopzilla pay later is blocked. She gave me some IDFC bank customer care number and asked me to ask them. When i called, the options computer gave matched with nothing related to my matter. Such an uneducated executive.
Make sure product information and product sent is matching
Good support executive
Pathetic customer supportPathetic after services You people don't care about anything Harassment would be a better word for your services.
NYC person to talk with me
Nice call understand
super exicutive support
U hv all quality to be beat employee
Be fast
Instead of having a chat bot answer our queries have a customer agent to talk to customers or al least have an option where the customer can contact customer representative.
Very bad delivery.... Very bad packaging
Top girl nice voice
U can't give service then why we buy your product
Your senior executive is dumb, she didi not know how to handle the customer and how to resolve the issue... When i was asking for resolution she put my call on mute... This is Shopzilla service....
Sometimes your size chart is different than actual size, so please update that size chart as per brands
Kindly deliver the correct product.  I have been delivered the wrong product twice
Worst service.Not expected from Shopzilla.Others online platform are best than Shopzilla.As a regular customer very bad experience.
Nice to talk with customer care
Good sarvise
Please provide your toll free number so esliye call the customer
Customer service is very helpful
Shopzilla is very cheap quality business start now I am very up said
The customer executive was really good and sincere. A big Company like Shopzilla should give them space in top management, only then the customer's satisfaction can be effected. The executive was very good.
Produced damage
My issue was not resolved even after interaction with customer care
Pathetic service. Very pathetic service
Nice speaking yaar
No problem, All the experience was quit good
My charger its not working pzl return
Good consult agent
Good or thanks
Give a chance to customer to choose his Delivery courier .because some place courier office service not good..and it's all effected to
Inspect your Sellers regularly and display their rating on website like earlier u guys used to do . This helped us taking informed decision
Wrong product receive complete different product different colour brand design ???? please help me accept my issue and solve my problem I am too much frustrated?? Very bad service   ?????????????? I hate sailor too much disgusting person ?? my issue is not accept ,,,????salesman is very bad person ??????????????????????????They show something else and sell something else. ??????????????My money is not being returned. ??I lost 5,399rs???? please help me
Super madam
Pathetic customer care
Good interaction
Product is damge Return the product
Make installation process(bookings, support) much more easier.
Make sure that your other executive get educated like him bcoz most of them are not educated of ur system
Customer support employee is very good behavior.
I'm so happy with costumes care thankyou Shopzilla
My issue with   offer on my recent orders ?100/- applied paying through Paytm wallet is yet to be received to my wallet.Hopefully am waiting for resolution of my issue asap
I ordered white colour mug and received black mug and it闁剧粯娲濋崝鍛存嚇閻 10days delayed as expected date
??? ???? ?????? ?? ?????? ???? ?? ???? ?????? ??? ???? ???????
Executive was too humble and professional.
??? ?????? ??? ???? 2 ????? ?? ????? ?????? ?? ??? ??
Thankyou costomer sport
False promises made by Shopzilla for installation related.. 1st aug 23 my VU-GLO LED tv was delivered and notification were Updated as installation will be done on 03r aug 2023.. But its 4th aug 2023 as of now no updates
Very good work
Nice cordinator
Please ensure that any type of electronic products warranty related services provided at home by related  companies or insurer (like jeeves)Please don't bother the customer to go to the service center...Because when we do shopping online so that we do not have to face the hassles of the market and you want to send us back the same.This is not a good thing...Everything else is fine...????
I like her confidence
Very professional and well behaved customer service. Happy with the resolution provided to me. Thanx
Very worst service of Shopzilla smartbuy support
Bad response from Shopzilla
I think   should give atleast 12 hours to choose color combination of the mobile after order sometimes costumer realize after order but he cant change the color.Although i love to do shopping on  .   always fulfills  aspects of costumer with new products and new offers.
Shopzilla customer care is all goods ??But please i have a broken product please refund me
I hat you delever agent
Please resolve my issue ASAP. I am totally frustrated by no help provided to me.
Very good conversation with agent... thank you
Thanks for your support and love
My watch problem
Clearly write about the combo product one is physical and another one is soft copy..
Delivery timing is so bad
Customer care are just sit on their chair and eat food and do nothing because they have zero knowledge about anything and their manager also same like them.
I need my refund back in my original account
If issue not resloved till date then i have to post tweets on tweeter and case against Shopzilla
Dhdjdj
Received poor quality products as well as missing products and 3 green coconuts with not even a drop of water in them, defective coconut delivered.  Complained the matter to customer support but no help to return the product and they gave some time for solution but now closed my complaint and now when I called them they are saying that  The return policy has expired.
Please chat the product before delivery
Very helpful executive
Shopzilla se kuch bhi kharidneka nahi....3rd party   installation service boy ka attitude & behaviour   nahi...aur installation ke liea call karahee location batanse bhi nahi arahee...aur 4 days installation delay karhhee...aur jhutmutme sms bhejrhee ki customer se bat nahihoparhee bolke....daily miss call derahee..me apna side se call karnse lift  ...immediately action lelijea.
My order is not delivered
Please understand problem of customer.
Too much time take to respond
please changed policy for consuming products some sellers are sale fake products in No return policy and take profit and this type activity is bad effect for Shopzilla  image.
Please do fruit full action on issue do not try to fool your customers like mr
Very bad response by the customer service.till problem not solved.today is last date of my refund
Call time may be reduced, but that's not the big issue...By the way, thanking you.. ..??
Good but call bhich cut ki hai----it's not good----
Pls provide all information about the product size and specification, even it is small, because in photo it is difficult to judge the original size an customer confuse
Thankyou sir
Very bad service from customer support agent. Didn't solve the issue and disconnected the call from thier side
Very good very helpful thanks
It闁剧粯娲濋崝鍛存嚇閻 was good experience to talk with   .. keep supporting to peoples like mii 闁剧粯娲濋崝鍛存⒔
Why do you get drunkards attend the call
is giving very Bad Response...
The consultants do not understand the concern. They keep on repeating the same issue
Shopzilla customer service are good I like this customer service
Executive understand my query and gives me correct information..
Very good in knowledge and humble
My experience with consultant was so good..the way he was talking to me and he was understanding my problem that was so good闁剧粯娲濋崝鍛存⒔婵瘈t the policy of seller was the reason that I didn闁剧粯娲濋崝鍛存嚇閻 get good support..but consultant was so good..i got happy to call with   your own policy regarding return and exchange..:just it, thankyou
1000 extra take
Agent was helpful
Shopzilla service is better than others
What you committed with coustmer weather its done or not take follow up
Very good ????
Bad ?????? app
Thanks You
Issue with the delivery executive
Service care very good information I am happy
My issue not resolved ..i m seller more time colling but seller side not responding....i m charging cable not work I m facing big problem
The raw banana was almost ripe.. so I needed an exchange.. the customer service executive was really helpful in explaining the procedure! Thank you so much!!
Plz provide the e-  customer support system...
She helped me a lot. She assured me it will resolved asap. She cleared me everything easily. Thank you so much
Expecting quick action for requested topic of complete delivery(pack of 2) & in second attempt Received same pack of one insted of pack of 2 surprise! Now waiting for 3rd attemptPositively for pack of 2Thanks ??
Nice to talk with the man...and I hope my issue will slove soon.
if i bought anything from fli . Fli  should take ownership to arrange/Manage the call with manufacturer for service repair.
Please ensure good service of your product
Good Support But The Customer Service Excutive Having Mic Issues,   experience!
I am very happy sir
You r doing wrong this time you provide me unbranded chinise ensembled product and don't refund it.....as I know this is not Shopzilla policy....  time I m facing problem responsible is Shopzilla..
Exllent
Greatly resolving the problem regarding orders and shipment
The coustomer support executive officer was rude...
Ban seller who send wrong size and colour of the product and also need to take strict action on sellers
I am satisfied with coustomer supportThanks to him
Please You coordinate well with your Shopzilla pay later lending partner IDFC First Bank and send the financing discount or bill correctly to the lender in your Shopzilla application so that more money is not deducted from the credit limit of the customer.
Don't fill your feedback box with our valuable suggestions when you are not able use it.your entire team is fail to solve one problem only for pickup & see the joke of the day one delivery boy handling entire team of Shopzilla and making fool your senior manager are useless delivery boy is the deserving candidate to handle customer care service.?? thanks alot for your support
Very bad experience at all
We have asked for return date for 2-3days
Very good service ????
Very polite and understanding customer care services ????
I m getting tired with your customer service not easy to reach you and they are  not giving proper details to us.
Hair dryer is not working every one is raised the complainant but issue not resolved still I'm waiting for response
Quick approch and helping cystomer care service is awesome. I love Shopzilla.
Nice to talk with u ma'am ??
Solve my issue as soon as possible
He cut my call and did not return my call. Terrible professionalism. Worst executive so far
Thanks for helping me
Thank you for information Mr.price
So it's good enough
This executive is very good
Good person..behavior so good
Bahut acha lga bat kr ke..I thik complete not a solve my problem but a relax feel is ask a mam I hope my order time to deliver in my Peace thank you mam...???
Customer executives not providing solutions. Only diverting it
I want my offer as same as that it was during my prder placing time. The order was not placed due to your website issue. Now the same offer is not available on that product as of now. I have made the payment two times and still it was not placed. This is completely ridiculous that Shopzilla has such issues that too on website.
Baat chit   solved
I am happy with Shopzilla executive sandeep the way he talk to me is very good
Stop keeping someone else闁剧粯娲濋崝鍛存嚇閻 money. Pls give me my refund
Please ensure you provide the correct update on dispatch status on your app. My order shows out for delivery since day before yesterday whereas it has not yet arrived!
No come to whishmaster delivery
Very difficult to make them understand, called for 5 times. Still no resolution
Very bad experience delivery boy
Jhah
Make all the executive to learn from him bcoz most of the executive are uneducated of your system
Shopzilla are getting worst day by day. Tell customer to shift to SuperBuy.
??? ???? ??? ???
Shopzilla need to good delivery boy.
Make more value offer by customer support.
My problem not solved your customer care executive told me contact to service centre so if you can provide after sale this types of services so why I will any buy my product on this Shopzilla platform still I will buy only trust on Shopzilla because Shopzilla solved afte sales problem but this my very poor experience un helpful your customer care service...
Highly efficient customer support executive. Solved my query in no time. Thanks Shopzilla
Wonderful and fabulous customer service
Mst LGA
I still didn闁剧粯娲濋崝鍛存嚇閻 get my refund
When calling in costume care that time only for product based only possible... but separately not possible to connect
TQ nivesh
We bad experience and also they are disconnecting the ongoing call
Very good customer support thank you for the help
Good mam aap se bat kar ke achha   aap problem solf kiyen
Please resolve the issue falstly
???????? ???? ?? ???? ????? ????????? ???? ?? ?????? ?? ????
Shopzilla service very bad I am not any purchase this site
Make policy flexible which is feasible for costumer
?????? ????? ??? ????? ???? ???????? ????? ?? ????? ????? ?? 4 ??? ?? ???? ?? ?????? ?? ??? ?? ??? ???-??? ??? ?? ??? ?? ???? ???? ???????? ????? ?????? ???? ????? ????? ????
Customer care do not have any proper update they just avoid saying the scripted lines. Hopeless!
???? ??? ???? ???? ????? ???
Please solve my issues on replacement
Ensure timely response / Information/ Email / SMS... My LG TV was delivered in the morning and I get a SMS / email at around 3.30 pm with the instructions required to be followed during delivery.
Thanks to solve my prblm
Automatic complaint registered why this was horrible and aslo I complaint against him police station and consumer case
Customer care should be having required information. Shipment of my product is delayed but customer care is not having any information about the reason for the delay or new timeline for dispatch.
You talk very fast but other is all good thanks ??
Customer support is not available properly, I have been calling for a month but till now my problem is not resolved.
Good feel about calling solutions
Excellent response from Shopzilla helpdesk
?? ?? ???? ???? ??, ???? ????? ???? ???? ?????, ??????? ??? ??? ????? ???? ?? ???? ?? ?????? ???? ???? ??
acche se shamajaya thank you sir
Veri veri gud
Customer care services is good
Bahut bahut dhanwad aapko
It's a Awesome Experience
very good communication with customer
Nice customer support Shopzilla
Very poor customer support ????????
Give response immediately
Gan***u galat mal veja   return kar vikar sala
Provide a facility to track order along with phone numbers of item hubs
There should be option to select delivery and pick up date
Try to refund faster then another app
Very good??
okay??
Apne  ??
I bought the headphone board from Shopzilla, which is not being repaired now, the service center is speaking that this work is not ours, it is the boy from work where we bought from what we made them buying electronic goods online?
Well done I m happy with cost.support excutive
Please make customer care no. easily accessible in app.
Your customer care agent ashish from level 2 hung up on me despite knowing that i have reported 5 different issues
All'are satisfactory for my self, thanks for proper service.
IMPROVE TRACKING ON ORDERS........... ITS BEEN 1 MONTH AND I STILL HAVENT RECEIVED MY EXCHANGE ORDER !!!!!!!!!!!!!!! VERY DISSAPOINTING
nice conversation
The executive was clear and understanding. He took minimal time to address my concern and gave update.Thank you for the efforts.
Call disconnected. Couldn闁剧粯娲濋崝鍛存嚇閻 contact back
It was fantastic cinversation regardibg my issues......thanku mam....so much love??
Please deliver the product s on time to the customer.
Customer service is fabulous and impressive.
Please don't cheat us Shopzilla,Yess ofcourse today you are a big company but please respect our beliefs,if you don't then surely one you will get a great fall .Have a good day kah kar chutiya banana aata hai bss paise khakr baith gye   lootero ..  wapas   consumer forum me 1 coror ka case  ..smjhe!
Helpful ma'am
Thank you  .
I want to return my product smart   watch
I am happy with customer support executive becouse she was really helpfull for me
Remove dizo brand on Shopzilla ,this brand is doesn't help and doesnt provide any service via call ,via gmail. Or service centre.,
Bahut acha
I feel helpful
I was not received my order or may payment..
Thanku....Kajal mam ....
Thank u so much..
Order is not confirmed but account has been debited. In this case I am getting very slow response regarding refund. Try to improve this refund section.
Issue was I have received WhatsApp SMS that my Whirlpool Direct cool refrigerator order is on the way but I have ordered   563 side by side refrigerator. Consultant confirmed that the same   563 ltr side by side refrigerator is on the way and the SMS received is wrong and he apologized on behalf of Shopzilla for wrong message and inconvenience
Agent should be active and knowledgeable about the concerns. In starting he was not sure about the status then after that he provided the correct information.
Make everything easier
I am in great trouble with my order Which is wd hard disk
Shopzilla grocery is worst experience. I ordered 22 items and these delivery guys deliver 19 out of it and as well act like it is 22 when even count items and tell them it is 19 they will not listen and mark all order as delivered
I am satisfied with this conversation
So great survice
Try avoid of duplicate and sell exact product verify before shipping.
Delivery person did not arrived as per the delivery time requested (1pm - 2pm). Thatswhy the person who placed the order was not available and had to  raise the concern after 1 hour of order receipt.Pls ask ground team to follow the delivery instructions by heart.Otherwise these issues may repeat.
Refund was suppose to be credit by 2/8 but yet not received
The person was very nice to talk and he understood my query very well.
If u committed for delivery date never change it
Good but plz provide executive numbers in mail
There were a few agents who were very difficult to converse with but this one was a great agent!
Easily solve my problem thank you ??
NiceThanks
Problem are not solving in single call I have called 10 times but problem is still unresolved
My issue isn't resolved yet.
2nd time may issue is risolv , thanks
Thank you for listening my problem
You are doing best
Thank you???
Solve problems quickly
???? ????? ??? ??? ????
I need help from customer support regarding mobile return
Atleast don't make customers fool.
Customer service regarding solving my query was good.
All good ??
Rectify the problems aa soon as possible
I am not able to upload my photos of damaged product
Delivery boy frod he
Please   sahi jaise aadmi   inohone itna achha se bat Kiya aur   problem tha usko solved kiya Thanks to Abhishek sahi sir   se aapko thanks bol   aap bhut aage Tak jao   aur mere pure parivar ka
Thanks for overall support
Bakwas
Customer care support is very helpful
You are to supportive to resolve prblem and I am very thankful to you.
Meri Help/Support Koi Nahi Kar Rahe Hai Kya Karu Sir   Replacement For mobile
Plz verify the Sellers properly. Most of them are selling Local and Fake products.
Good service provided by the executive
Thank you to solve my problem. Best of luck for your future.
Thank you Shopzilla costumer service is excellent ??
Thanks full
Overall Good!!
Good sir
Very nice ??
Keep it up ??
The customer executive was really good
Great ??
Thanks for all of you.
Costomer care support bhaut hi aacha hai
If someone needs something urgent you should make policies for them.
She very simplely talking skills very good communication skills. i simple understand her languag
igffdjffgvd TMC cejd
Please make sure the sellers don't fool the customers.
Gud by staff