sharmila122125/customer-support-csat huggingface dataset:
Shopzilla app and it's all coustomer care services is very good service provided all time
Godd job
Issue not resolved pathetic service
Give proper guidance to the customer
Please highlight if the products cannot be returned.
3000 rupees loss
Please don't sale any destroy product or cheep product more price.
I am very disappointed with Shopzilla.The issue was not resolved.The customer care executive was polite enough though he was not able to resolve the issue.But I am appalled at the utter lack of responsibility and accountability of Shopzilla in providing tracking services.
good ????
customer service number plz available
Respectful
Even the guarantee period also you have to contact the supplier to reduce the duration of resolve the issue
Try to deliver the product on time
Nice conversation good I will give rating for ?????
Keep it up Shopzilla
Very bad agent
Should take action fast..thank u
Good talk
The way she talked with me is quite appropriate and nice as well. Shopzilla should hire these kind of executive for their customer support service.   bless you dear.
Please pack the products which actually customers ordered, otherwise it is time to both you and us Shopzilla.
Mr   was very helpful
Thank you so much sir for solving my issue . Bhai, please highlight my concern. Bhai sorry for the late feedback. Bhai please call me.
I selected for English language preference but it's goes into Hindi channel. But customer service executive doesn't understand English properly
Please don't give the chance of local shop/ company,,, they're using the name of Shopzilla & giving worst products... Sell your products like Myntra ( Myntra always send their products)
Thank you   for your valuable time & support
?? no
Please provide customer support in regional language like Bengali
Delete in Shopzilla account
Next time better
Very poor service and support
Thanks for understanding my problem and helping me out
Noise watch not restart
No any response my orderVery bad costumer service
Small product is take so much time and my order is ariving 2 aug but suddanly is change to 5 aug
Reten
Call disconnect and not provide information proper
My issue is not resolved from yesterday.this is not a good thing.if customer issue is not solved quickly then why we don't do shopping from other shopping app where our issue is solved quickly
Everything is good ??
Wrong Product received.
Thanks ??
Worst Shopzilla customer service. Shopzilla shouldn't cancel order without ack from customer and also there's no compensation for customer satisfiaction. it makes us to move out from Shopzilla.
I am waiting second item today because today evening my flight please solve that today thanks
Nothing to say thanks for solving my issue
Shopzilla customer service executive   was very helpful,I appreciate her to good future ahead in your company.
Nyc talkng
You have played around with this order. Without taking customers concern, how can you plan the resolution/pick-up of the products? Don't you have brain to check with the customers availability? Also, no courtesy to atleast reach customer and apologize for the mess created by Shopzilla due to systems failure. Order placed on 8 July and 19 July damaged product delivered. I'm still awaiting for the resolution and refund.
Bot is very annoying
Have faith in coustomar
One side nit warning
They put my call on hold but after sometime they disconnected without any information.
Please solve the queries
She is very good. If she need to switch the job ask her to contact me.
Item are too delay of delivery date
10 days order not supply &no payment refund
Idiotic customer care executives, no solution from your end since April 28 th, call disconnected from the executive end
My issue paylater bill not submited so i talk customer  suppprt nd my issue solve in just min thnx Shopzilla
Problems and concern's Good Understanding and solved.
My problem is not yet solved
I ordered a sleeper which was delivered on 22nd july after that i didn't like its quality so i refunded the last date to pick up the product after refund was 25th july but my product didn't get picked up till 31st july.  And I was consoled to wait only 24 hours for 5 days after talking to the costumer care, even after that no one came for pickup, I felt very sad seeing the return policy of Shopzilla.  That's why I canceled myself last night, first time this happened to me ??
Awful customer support ever
Good job ??
happy costumer support
U cal display ur customers support number4 help any customers problem But no display customers care number
After delivery of the product take responsibility of the items.
Interaction was awesome but policy is very bad can't unblock my account pay later
Kindly resolve all of your server related issues to help with real time data.
Make it easy to reach to executive
Excellent service ??
Very good working
Make calling more accessible and easily approachable
Everything is ok ??
peoblem not solve
Over all very good
Very good nice bro
Bist gadnig
Shopzilla team very good team
Failure is the only word for Shopzilla
Very slow and lots of doubts the representative had. Many things on grocery doesn't get returned and only refund is available she said.
Process gap in Executive
Make sure correct orders get delivered
Not at all happy with Shopzilla worst experience till date.   your customer representative said that phone exchange cannot be done due logistics issue and reason is not mentioned. If problem is from Shopzilla end then why end consumer has to bear consequences. Need to improve customer service and transparency in policies
You may need to have frequent conversations with the new startups which are selling products on your platform. You may need to have track on their support / service related issues.
Refund policy
It will be good, if the customer support had a first hand information and provide to the customer immediately.
The voice connectivity was extremely poor with a lot of echo, automatic repeat of words, digital disturbance noises & jitters.
The executive was very polite and addressed all my concerns made sure to check-in and see if everything was resolved. It wasgood service. Thank you.
Outstanding ??
Thank you for understanding my problem and give the solution on the same time?
Very helpful agent , the Team Managers should get more agent like her
While any issue we need to contact customer service it's be busy ..pls be in app itself to ....it's be very easy and comfortable
wrong product delivered.  i am scared to make further orders on Shopzilla.
Well ? done
For all excutive Customer support always ready.
Not supportive customer care
Your return policy is very bad scant shopping by Shopzilla in future
Tv farzi sab
Our return request are getting auto canceled three times.  Please avoid this refund the amount.
Im happy with customer service...thanks
Best experience provided by Shopzilla customer service
It was difficult to hear the staff , either the microphone was not efficiently working or there was a network issue .
Osm call support
Before delivery check all products properly.do not delivered wrong item ,like defective, broken, Because I have ordered allmost 50 order but few orders delivered properly.others defective or after using sometime they not working properly.
I talk to Shopzilla staff before some time but they are very rude but when I talk this time to Shopzilla staff and she is very sweet and understanding and i love her nature thanku for being very kind and sweet.
Query not solved
A customer should be able to change his/her registered mobile number even when the old number is lost.
Every time they make fool of us
Thank you Miss   for resolving my issue.
He is really nice and solved my problem very nicely .. thank you so much
Sheenesh handling my problem well if I can say something this is it
Good working Shopzilla team
Return request was done by me but your delivery partner was not picked up the order, and my request of return was automatically cancelled by Shopzilla. Is not good thing for customer like me and other one. Please make sure that type of issues are not occur again and again.
I haven't received the Product, still the delivery boy has shown delivered. See now the communication gap and the status updated.
Ghatiya log h Shopzilla vale
Don't trying to make fulis peppers
Those who are creating issues, those taking complain and those who are working on complain are completely from different teams and they don't have any sync or level of customer dissatisfaction from customer, however they all are working but not with a goal. This creates frustration in customer, who slowly loose faith with the company.
When someone write \" need a call \" then your system should respond immediately.
Thanks,it took 4 hrs to reach customer care..
Items missing is a very Bad Taste for the customer who is in need of the material.  Pls work to avoid such issues,  spoiling the reputation of the brand
Customer support executive is very kind hearted
Shopzilla your costumer support very bad,,,,,they not capable to resolve my concern,,,,,, please improve your service,,,,and don't fool to people.........I ordered some products on 27 July 2023 ,,,,,but after 4-5 days Shopzilla sent me a message,,,your order cancelled,,,,,,,why Shopzilla sales like this I irritating so much,,,,,,after that I uninstalled Shopzilla app,,,,and shift to SuperBuy ,,,,,
My money was deducted and the order is not yet confirmed
Thanku for supporting
Doesn't deliver product on time
Very helpful support thanku Shopzilla
one item fortune mustered oill missing ... refund asap..
Don't sell company defective items.
The customer service is very good
Bad service  customer relative not problem resolve
Wen u assign a deliver partner for return make sure that the wishmaster agents shud du their responsibility...not instead of saying I m not capable of taking this item I can't take this return.....even ur app has flaws u shud specify tu an agent wat product he has tu tke frm custo.er cmng on door and seeing the product he says this is the trolley part I m hvng two wheeler...so u shud call customer care wat is this
Sellers with No return policy, are sending Incorrect products, incorrect size, poor quality products to customers. Please have a strict rule and sort out them and take action.
Very food
Nice help sir
Mivi policy is not transparent for customer
Muzammil46
Return policy refurbished need
This is good woman manjileka
Too Good. Thanks
Thank you Shopzilla and thank you Shopzilla customer support
Not sastify with service and answers
Thanku Maim
Samal kushwaha
Try to sell authorized products, as duplicate product had seller from your platform
ache   krke
Good behavior
I like to talk with this guy , she was very humbleThankyou so much I appreciate ????
Issue still continue
Very nice and very good cosumer support
Please, do not do work with bad sellers, who send wrong items and fake products
It treated me very badly.  Why canceled the order after taking my order.  It is very bad practice towards the customer.  This is very bad usage.  I am not taking anything else here..
My all doubts solved thak you sir
Good best but my amount is not credited my account
I love his voice so preety please upgrade his post into manager in Shopzilla this person is very helpful thanks brother ????????
The most inefficient resolution mechanism
Thanks Team!
Very nice   ??
Need exchange option again as I clicked \"Reject\" by mistake during exchange confirmation.
Issues resolution fast
Costumers support team is very good
Very wrost service nobody resolvoed without deliverying product delivery agent updating as product delivered it's absolutely wrong data leakaging without asking pin he has updated like this, what it shows? Till date am unable to connect with him also
Fraud company Shopzilla company
Tq
Amazing customers support but poor proceedings
He was very good in communication and all and i expect to solve my asap thank you
Executive was good and professional resolved my query but he was unable to address my doubt about FK services.but overall good ??
Ordered on 27th with expected delivery on 29th. Put for delivery on 30th, no call, gets undeliveredDelivery agent confirms address on 31st but doesn't pick up call, marks undeliveredOn 1st, gets undelivered without a callOn the 2nd gets cancelledYour so called senior support agent   is absolutely horrible and even ridiculed by pronuncing my name at the end. This rating is for him and your service with it.Not only is your service pathetic, but so are your agents.Terrible service and experience I've had
satisfied from the conversation with Miss   regarding my issue...Thanks
Aplog apan system may sudhar laya nahyto bohat jald apna dukan band
Good experience with Shopzilla
?????? ??????? ??? ???? ????
Thanks Shopzilla
Mera parcel cancel kar diya
I am happy with customer service
Very good mam
Give option for faster delivery
Very good voice
Shopzilla fraud h Customer ko gumrah   h
I didn't received the the product one out of two. Very frustrated .Please understand that my frustration is not directed at you personally, but rather at the lack of attention and assistance from your customer service representatives. I believe that a reputable company like yours should prioritize its customers and work towards resolving issues promptly and effectively.I sincerely hope that you will consider my situation with utmost urgency and help restore my faith in your company's commitment to customer satisfaction. I expect a timely response to this email and a tangible resolution to my problem.Thank you for your attention to this matter.
Recently I talk to the customer support service your behaviour of your employee was soo polite and mannerful hats of to you man thanks for solving my problem stay blessed ??
Try to fix delivery hours as it is uncertain that when delivery person will arrive in whole day. Sometimes they arrive in busy hours and it becomes difficut to receive the order. So recepient should be informed about the approximate delivery time.
I don't like chat bot
Plz refund immediately
I look some scarcity of clarity in coustomer problem solutions. it has take much time. Please make it more easy for customers. So it make helpful for customers.Thankyou
Front end support executives don't know what to do when we ask for solution
Mujhe baat kerke achAa lga
Thank you   ji
Shopzilla is very very....poor service provider ??
This is disgusting....worst....not solve my problem....and customer support executive talk in unmanned way.....
Good Interaction with executive
Product cancelled without any information and got feed that u have rehected the delivery
Shopping made easyThanks Shopzilla
When I order they show me delivery after 2 days and once I made full payment in advance they show me delivery after 4/5 days and today when I receive my order that delivery agent is not received call totally useless services I'll never order again from Shopzilla
Sir I have ordered two libas kurtas and wrong product send by seller in both the parcels . As per my complaint Only one parcel is showing for refund and I want my total money of two parcels .
Thanks you Shopzilla
Thank you Mam
Please make a product tracking system with contact number of every handover consultant's
Kafi achha se mujhe jankari deya.or jadon hi team mere problem per work   Diya.
Delivery boy was very rude behavior
Customer executive was polite and skillful but I'm really not very disappointed with Shopzilla sellers and their post delivery service.
not okay with the product
Maintain product quality
Product must be trustful and worthy.
Issue not solved
Very very nice guy .
Good Taking Good behaviour
Best app Shopzilla
Very good jobs ??
Please resolve my issue
Fast action pls
Don't allow directly to cancel the order
Good listener and polite behaviour
Refund related policy
NYC and good man talking bout me ?
good knowledge
Call disconnected
everyone make fool from Shopzilla
My issue has been going on for 48 hours now still unresolved
Close the online grocery store if you have restrictions on buyings
Nice to talk with you Miss  , After some Lil long conversation make me smile on my face with your resolution.Thank you.
Solve this issue as soon as possible
Not solved my issue
Good behaviour costomer care
Very nice ?? service
My problem is solve thank you costumer service
Issue refund immediately
Very thanks to you
Return policy is very slow and bad
Very helpful call thanku team
Thks uuu
Super everything
Very good experience with this... She is very kindly talk with me thank you   ??
Give proper answer for the specific enquiry customer have. Instead of generic Answer.
No any solution and no replace my boat airbuds 161Very bad service boat and Shopzilla
Baat karne ka Tarika bahut achha h mam ka ????
I am happy to take with the customer support team
It is the duty of the customer care people to help the customers and they are doing their duty very well. Thank you Shopzilla for helping us.
is very supportive thank to her
All Good ??
Customer care madam very good person.. she solve my issue ????
Not proper information and very time teking
Not sporting
Apse baat
Nothing, just solve my issue , returning related.
Good Behaviour
Shopzilla are bad app for online shoping pardcut are not good and problem are not solved
Don\u2019t deliver wrong products Deliver the products what customer ordered
The issue of vacuum cleaner is not yet resolved.There is extreme delay in delivery of the product.Kindly provide concrete solution at the earliest
mam aapse baat karke bahut axa lga full help   aapne   thank you Mam
Problem not resolved
Make delivery more fast. It take 7-10 days for even smaller products to get delivered in Chhattisgarh State capital Raipur
One Assist Protection plan's Invoice not available on Shopzilla.
Worst service
bhut he good hai  Shopzilla ko  thankyou
Thanks??
Solution not provided
Provide honest delivery staff
Customer care services is very good
No suggestions Shopzilla is always giving the best services just look after the packaging...i have doubt on packaging this time as things are not in order as order id.
Thnkyou
Loved shopping with Shopzilla
good supports Shopzilla team..
If a delivery agent didnt contaceted customer and he himself says that customer rejected the product qnd cancelled the order placed without reaching customer is highly unethical and these delivery agent are giving false statment on customers. Shopzilla should make stronger policy to take care of these kind of issues that customer faces from delivery agent.
Costomer care agents behaviour is so nice ??
Today I talked to to support executives, the 1st one was very rude, had lack of knowledge, misbehaved, instead of solving my query,he disconnected my call from his own side, 2nd one was very helpful, supportive, professional, my feedback is for the 2nd executive.
Please put order botton(option) in front of the app or bottom of aap
Good experience for taking
He placed wrong return after giving all details.Is was disappointing.
Thanx for happing nice person,??
My query was not solved but I knew the value of feedback how much Dsat gave the dent to an agent but I M not satisfied so take it as begging
As quick as possible sutout all matters.
I am happy for Shopzilla costmer care ????
My order no rifand no return
not available pin 127021 on grocery
Good to talk u
Nice to customer service ??
She put me hold for 20 minutes.
CUSTOMER CARE AGENT VERY GOOD SERVICES,BUT Shopzilla COMPNY NO GOOD
So happy to got a call from the customer service. The customer service boy understand my problem, help me to solve my problem. Thank you Shopzilla
This time you guys are making me #C and called it's useg charge.
Strong action should be taken against fraud delivery agents.
Customer  executive was giving wrong information to me
Issues thoda jaldhi solve ho jayege to bda achaa
Good ????
Excellent ??
my return issue has taken more than 7 days and still pending. very disappointing.
Just Ok... But not too much ok... Lets see he can or can't to Solve My problem..
Customer cayaring
Supuer service
Great job by customer excutiveI'm happy for it
Thank you very much to Shopzilla he helped me very well today Thank you so much
Since 2018 se aj 2 nd time   delivery boy ne rude behave  .... I'm really very upset
My issue has not been resolved yet and I am facing so much trouble for the same. I don't know why the executive has disconnected the call in between the communication.
customer care high authority is very good and polite ,solve my problem in a good and effective manner, provide me accurate information about my quaries
The agent was polite and helpful..
Thank you for resolving my issues is your voice is amezing thank you  team
It is very disappointing that one product that i was buy a product from   and   told me that they don't help me about the same, then what should I do, should I go to somewhere else for the help.This is not done, i will put a case against you regarding the same.
Not resolve my problem
Very bed experience from Shopzilla
Worst experience ever ... just giving same answers and giving next date
Very good ??
Shopzilla is very poor service provider ??
Thank you ??
Best customer support ??
Delivery boy begs always extra money while delivery the product.
I need to return the product which i received on july 1 and request a return the same day and not yet done by you
Refund not received
I want pick up your product very soon and refund my hard-earned money
Sometimes i felt i am talking with some startup company, that has so many loopholes, Customer service people shows that they dont know anything and backend team is like a Govt Employee in some Govt Bank. I dont know how many times i have to call you guys for the same issue. Shopzilla future is very dark, better learn from SuperBuy or  , how to handle and fix the issue on time.   You
Nice delivery
Good customer support
Please make changing of registered mobile numbers much simpler. Not everyone has access to old phone numbers.
Ensure to enforce policies that panelize sellers who don't list their products properly, incorrect description or misleading images
my issue was not resolved from past 15 days
Thanks for your support ??
Thanks for slove my problem nd customer service also good
Very nice excellent. ......
Happy with Shopzilla Shopzilla and customer service.
Order is not delivered today
Nothing resolved
Very good consultant ??
Please provide genuine product to your customer thank you ??
This is good person
No need.very poor in supporting the customer
Very highly appreciated by the care &the same full support your better experience for the customer
Recieved wrong product. Not able to return
No manners
Delivered the product on time
Thank you mam
Right now not in my mind
Nice talk customer agent
My right ride airbuds no pairing with my Mobile, because right side airbuds out of range only connected to 1 m range please return my order...
Consultant is very polite and sincere and hearttouching
Wrost customer care executive not interested to resolve query doing timeeeee passss only share this that executive.
Issue resolution time to be reduced
No thanks,I always love this app
She was very good
Great I give good rating but when my problem is resolved I give a big thanks
I am tired of contacting customer service executives and not resolving the issue after contacting multiple times
Ma'am is really great,my problem was solved on the fingertips.Great girl may   bless youuu.
Good ??
Polite person very nice to talking
bad costomer serviceReceive damage produt3 time return requestBut not accept returnApproval  bad experience Shopzilla.Shopzilla cheater companyI am file case custmor courtAgainst Shopzilla....
Thank you miss apurva
Good support...
Best ??
Not having a intention to resolved the complaint
Bastard executive third class service by Shopzilla
Best platform in Shopzilla
It's awful that half of the items from the order goes missing. Plus the effort to reach out to the customer support and delivery executive is just on another level... Never going to waste my time and money on Shopzilla again ever.The last lady was the o ky person amongst the last 3-4 calls that could atleast refund my money.