sharmila122125/customer-support-csat huggingface dataset:
It took 20 minutes to get a call ack.please improve this
my problem is not solved yet plz solve it
Customer service best
Return policy is too bad
Still my problem is not solved pls contact me asap
Customer support is excellent
Only good conversation is not matter, with this product I m suffering from more than a month still you guys are just escalating and trying but as a customer I m suffering which is very bad experience for me.and if I m not got the solution this is the last order from Shopzilla.
Sellers support need to inhance
Awaiting resolution for my replacement.
Good ?? behiver
The customer care support executive was very polite and she understood my query very well and she assured me that your problem will be resolved
Very nice person ??
good.?
I PURCHASE 2  MEN SHIRTS BUT SIZE AND COLOR DIFFERENT. BUT THE POLICY IS  NON RETURNABLE .THIS IS SELLER MISTAKE BUT WHAT CAN I DO. NO BUDDY HELP ME
Reduce the resolve problem duration, ??
Sapport acha kiya but moof sat use kiya hova h
Please understand the value of any person's time. Provide the right product on the first delivery to any customer
Ghum meeru ke tub DJ CCD
Hari type
Nice tolking
major communication gap
VERY DIFFICULT TO GET IN TOUCH WITH CUSTOMER CARE WHEN THE DELIVERY GUY WAS MISBEHAVING
Verrrrrrrrrrrrrrrryyyyyyyy gooooooooood man
Batt kar ka accha lage
I faced lots of problems to contact the customer care.You should make it more easier for us to reach you easily.
As far as customer support is concerned, it's excellent but sellers like we are dealing currently is a matter of concern.
Resolve the missing product issues
First want to replace then your work is axceptable thanks for Listen my Concern
Please good product delivered
Good   Customer Support
Return policy should be introduced from all vendors.
He is very intelligent
Excellent Shopzilla custumer service
Kindly add  Customer Executive to address the issues of  People
Nice very good much
I am very certified
Good answering
Polite behavior
This one executive has finally solved my problem
Please resolve the issue with the first call. I have requested call me back several times to resolve a single issue.
good sagetion
The customer executive was very nice and humble ??.. he resolved my issue within a few minutes.. His way of communication was very nice..He listened to my issue with full patience..I would like to wish him good luck for his future...and Shopzilla if don't mind i want to say that try to make him always ( customer Executive)happy always ??Bbyeeeee Thanks Shopzilla ??
Stop wrong delivery and improve your customer support
The information given by Abhishek ji was positive for me.
O k
No issues, experience with the executive is absolutely perfect
Ok good but please check any error
Items missing in Grossery order is common now ,  side required more attention.
Do not onboard fake sellers & take responsibility of your business. I am at a loss of 4900 Rs shoe as it is a defective shoe & the return pick up was rejected
Nyc to talk
He resolved my problem very politely. I'm satisfied with you customer care service
Controlling delivery boy activity
Your Customer care is really a well and helpful.
Quality check should be done, of the products, from Shopzilla's end before they are dispatched for delivery.
Nice talking to you ??????
I am very happy that Shopzilla accepted my request
Return polices should be easy
Your service is very bad, you are not solving my problems and also disconnecting calls, you should be ashamed, I will complain to the police about Shopzilla.??
Make returning item with OTP to ensure customer satisfaction
Nice exicutive
Plz provide good product
Not Good Not Bad
Very good coustomer support
Nicely deal
Her voice is so beautiful?. Very respectful behavior. Thank you mam for understanding my issue. Thank You??
Very good call sapoter
No nice service
Mera aabhi tak samsya ka samadhan
Unblock my account
If provide the delivery wishmaster number it's more better & better so That we can call directly thanks
There must be some action against such traders who are selling defective items
The information is given is all wrong
thanks   sister
Nice to communicate with customer
No solution my problem ????
Please provide reginal Telugu speaking customer care executive
Very xcellent
Shopzilla manipulating price
Improve your feedback
Please talk with some brand service partner (butter fly) to give service and received call when service required.
He was supposed to transfer the call to senior but call got disconnected in between.
Nice to talk to me
Very bad service ??
Please provide us Return and cancel option
Dear Shopzilla,Do not provide the authorisation to any one who just use to play with customers.
Nothing Else, Thank you
Thanku So Much Aap Ne Meri Request   Thankyou So Much.??
Please give update timely after the product is dolevered
Nice to talk to u mam
Ryt talk
I have raised 2 request still not resolved.. Pls focus on issues specifically on quality..
Senior executive disconnected my call
Instead of contacting always, better you allow more options such that there wont be any need of contacting customer care for every reason
Please improve return service
Customer service was good
Pls remove the product from Shopzilla if the same is not available with seller
Strong action against sellers who are sending wrong products and then not picking up the product for return.
Good talking behaviour
Didn't resolve my issue and disconnected the call
Delivery time is so late Iam very sad to Shopzilla because late delivery... ....... Thank you to Shopzilla....
IMPROVE APPS' OPTION FOR RETURN POLICICY AND REFUND
Good support by customer care person
Customer care should resolve the query not to show status .
Please make easy to connect Shopzilla care to customer for queries they faced. There is a lot of time took to connect care please have a look into this.
Please insure, seller deliver quality products...
No very nice Saport
Thanx ????
Shopzilla Paylater should be responsible for the deducted amount by IDFC bank..plz return it
Nice ?? work Shopzilla
Add an option where we can check our bank account details
Goods  costombers spot
Deliver product was different  please check before delivery
Best customer support
Well so nice behaviour
Very very bad and useless Shopzilla all member
Customer care executive gave me some hope to resolve the issue. Now team please resolve the issue asap
Customer support is very good  but your courier teams is very badand his behaviour is very very bad
So polite and thinking about customer site ??
Thank you Shopzilla my problem solve thank you thank you madam I love you
My issue is not resolved event after a month of raisei g concern
Mam aap bahut   hume hum to dar Gaye the kya hoga mere paisa ka
My all issues resolved
Learn basics on resolving customer\u2019s issue
?? corn
Cancellation has been made by Shopzilla with out informed to the customer
Very slowly service
Waiting time is long
Kindly keep excutive who give positive response to the customer.
CUSTOMER CARE VOICE IS UNCLEAR SOMETIMES. SO KINDLY IMPROVE THAT.ALL IS GOOD GOOD THANKS
My issue hasn't resolved I had very bad experience with Shopzilla
Delivery to correct time sir
I feel your delivery partners hesitates to deliver our product to us.
My calls were abruptly disconnected multiple times.
I didn't quite catch your name. I think you must be new or something. I didn't follow your English because you were talking too tensed. Just relax and take a deep breath. You're doing a good job! ??
Keep it up??
Thanks for ritu mam
Fraud Selling
Shopzilla persons r rude n non sense Make peoples foolish
Saticfy
Need on time delivery and commitment should be filled as promised time
Great work sir ji
It wasvery hard to reach you. When I mailed you twice you did not even repliedme and when I try to contact you through app it is always telling lines are busy and when tried to call you directky using customer care number it is either telling phone number is wrong or no executives are able to take my call. Worst customer care ever and the problem was with my pay later emi amount updation. I settled my dues with your lenting partner IDFC bank and they told me that they have got their full amount and no balance is pending and yet in your app the payment is not updated and you are sending me mail to settle the amount. Shame on your side. And because of that I cant order anything prepaid also
Easy to reach customer service executive
** of kathua hub
Technical knowledge reqd
good to talk with you
thanks support   thank u    ... thanks
Was he sleeping while talking calls such a lazy person
Payment is done but still showing pending
Very bad service, ??????
I think the executive was social and of good personality
Very nice talk.
Very bad shopping experience customer service not answering the exact reason for order delay and app charging me extra money to cancel the order both ways customer has to suffer never shopping again from Shopzilla
Worst customer experience
I am a Shopzilla plus premium member and and Shopzilla axisbank credit card holder. I am facing problem in almost every  Shopzilla order. My Shopzilla shopping and customer support experience is going very bad. I am thinking about quit to Shopzilla
Reaching out to support is very cumbersome. The chatbot don't resolve any issues that works based on key words only. Though in chats it is mentioned that u will Regards connect again if the call gets disconnected but same never happens.Further how can it be that the other mediums of communication with the customer care is wiped off. Only chatbot assistant is available.Really very sad to see the care of such a good org for the CUST O MER issue resolution. I felt being cheated this time.Regards
Good that voice service assistance very good communicate understand my issue. Mr.manu thankyou
I feel relex to talk you
Too bad interaction
I liked your voice..
It's customer suitable time for exchange phone,Maximum you decide it but minimum days customer decide it
Please improve your customer services make it easier for customer to contact to the team easily
Good care service
Kindly update the customers about their order timely. The exact issue about my order delivery is still unknown, even the customer care employees don't know what actually the problem is. What exactly could be the problem when the order is out for delivery!!??? Atleast give a proper and a clear reason for the delay of the order. And please make sure to contact the customer about such issues beforehand. The customer shouldn't be troubled to contact your team.I am still not satisfied with the reason explained by the customer care service. But whatsoever, kindly resolve my issue asap.
Poor service poor costumer support poor item
** OFF
I satisfied
She was unable to understand my concern and when I asked her to trasfer my call to higher authority she disconnected the call
Need to take strict action againt the product supplier if genuine issue with the product and support to customer.
Thanks for you so response me
Time for delivery of items should be less
i dont like product service
Take very much time to resolve the problem
Call cuts many times. Please look into that
Very bad return pick ups, have to improve a lot. SuperBuy is far better than you currently in return pick ups.
Digital Gift voucher is expected to be delivered in 5-10 minutes, I waited at the outlet for around 30 minutes. I have not received the GV ordered on 19th August till today
I had to call 3 customer care executives and they kept giving me excuses that their system is not working, they are having technical issues, one of them stopped talking and kept the phone on mute. Is this how Shopzilla treats their customers???? My problem is still unsolved and it\u2019s raising an anger feeling now. Totally disgusting behaviour
Eexilent
Pathetic support system and policies
Shopzilla services and retailers are very bad
Good quality then Shopzilla customer care
I am very disappointed regarding the cancellation of my order without my consent.
Cheaters and fraudsters
Pay late usd charge
mam i very supportive and service is good
Nice to talk ??
soo much
she is very nice but i want my real order
Worst service should be improved
ma'am is very good and talented she solve my query.I am very happy and thankful to her.
It's to good
She seems to be an optimistic person
Need to learn English speaking skills and listening skills
I am very worried
product not delivered
Very good conversation with this customer care Executive
Think positive and positive things will happen.??
she listen my problem very kindly, I appreciate her for her talking sense
No any
After sale service i e installation work not done as per schedule
Good customer service Shopzilla
Customer care support se baat karke achha   best behaviour for customerThank you so much..
It's awesome. excutive are very helpful in nature.
Good performance all the time Shopzilla
I love the way by which whom I talk speaks to me I love her. ??
Please make the delivery fast
My product not received delivery boy
Received broken packet of atta but now unable to return it due to box open policy as I did not checked it deeply while collecting the order from delivery boy. Pls get the same refunded
Customer   ki taraf se preshan   vishwas toot   ab Shopzilla se
It would be great if, Shopzilla could make it convenient to contact the respective sellers regarding any issues faced by customers.
Recheck the product before delivery
Customer support very good ??
????????? ??????? ???? ????? ??? ?? ??????? ???
BIPUL roy
Please make exchange of old phone hassle free. We faced many issues
No response from team
When we purchased anything from the Shopzilla, make sure to provide service to the customer.
DIRECT CONTACT REQUIRE OF CUSTOMER SO WE CAN DIRECTLY CONTACT THEM
Please my issue is fast solved
Very good Person,he try his best to resolve my problem
I am really happy with the attitude of your customer service executive. Very patient and kind enough to resolve my problems ASAP
Supporting preson in all time
Still not problem solve
Provide the customer the option for adding his adress through google location in addition to Detailed postal address like in other food delivery apps.
Osm experience with customer bhai
Customer service phone   hai bat nhi kar rahe hai na mera problem solve ho raha hai
Wrong product delivery
Great customer service people
Please resolve my problem ??????????????
Please provide email.
Nice ?? nice ?? nice ?? nice ??
I have not yet received full refund of the returned products and cancelled products as under:Honey yet to receive Rs. 34/-LED bulbs yet to receive Rs 13/-Akhrot yet to receive Rs.53/-Total   is not received by me yet
Overall good ??
No concrete reply
The seller was scamming with description of the product and executive was not able to help. PS - I have screenshot of the wrong description too
Good costomer care services
Executive is understand what I said
No one can help in resolve
Issues yet not resolved.
give me my money
I am very disappointed with Shopzilla. I ordered a Earbuds for my brother's birthday. But in my package items is missing. I told to the Customer executive about my issue and I need that refund   to buy my brother another gift. But they didn't help me, they even though didn't understand my issue. Please Shopzilla improve your customer service. This kind of service is not good for Shopzilla.
My issue is not resolved yet u need more experience candidates
Very disappointed with Shopzilla you
You fraudster. You delivered an expired item and now you are saying that you are unable to help. You are completely fraud, thieves ??????
No suggestion at this moment.
Good Supporting Customer Executive I Really Excited The Customer Executive Best Way To Solve My Issue...Good
The customer executive dealing is very good and responsive thnku
No help ??????????
Exlet
Changing a number which has become inactive is not possible as the OTP always go to that inactive number. You should send OTP to the new number and  regd. email instead of the inactive number
Customer support hold call and not contact me again
The customer service guy is so polite nicely talk and grateful minded????..
It was so effective
Wrong product deliveredGive permission to customer care person to solve it.
Thanks for this mam  thank you so much
Nice person nd good performance thanks you sir but resolve my problem
Problem solved by Ms.  very efficiently and proffesionally, it was nice to talk with her and share the problem with her, she listens and resolves it very quickly Thanku   for your kind concern.
I hamppy with customer service
Good acchi batchit Hui
Please ensure fake or fraud vendor to ban complete at Shopzilla platform
I didn't get the resolution but the way of talking of associate was very good, i think Shopzilla should hire more associates like her, she satisfied me on call.....
Shopzilla is doing a fraud by making there customers fools Have been facing a problem they have got my money and now it is stuck. I don't know when will this problem of mine will get solved. And i have also reported this to consumer forum and hope that a serious action will be taken against Shopzilla.
Worst customer service app! 2nd worst experience I have faced from Shopzilla. No executive is able give correct answer .. everyone gives false commitments and it nvr gets fulfilled
Please sir I request you solve my problem
Right now I talk to the person who solved my problem . He is such #1 best customer support man . A man with a golden heart Shopzilla have to treat him like he deserve
This is the worst customercare employee I have ever met on the call...
Very very understandable ??
Best support for thank you Shopzilla
Order will be always cheked by Shopzilla from takes seller to befor deliver to the customer
Issue regarding order is pending since nearly 2 months of complaining and raising the issue. Status of product is not being updated, product is delivered but invoice not received due to non updation of status. Kindly resolve
The Shopzilla support is not doing expected job
Mam support a lot very friendly so I give her 5 star
Pathetic service of Shopzilla
It was very good behavior and very understanding lady, I am very grateful Thankyou miss
Assistant can assist the
Help us team very quickly good  response and satisfaction answer, thank your team
Poor service my problem not solved
Good girls
To fast solving complaint
Please. I request exchange my prodect because there is size issue
Make OTP compulsory for all prepaid orders.
Very poor service.how can the supplier decline my request when the item was not at all delivered? The delivery agent took back the item since it was damaged.
Nice to talk with you executive.He solve my query
Atleast understand what customer wants and if there is any insect inside any product than not to be dilver for the seller
I m really happy with customer support associate ' s behaviour & and helping nature........ But my problem has not been resolved yet completely, haven't expect this type of service from Shopzilla
Replacement pickups are too slow, please improve
Make process simpler. Thanks
Please improve your delivery process...! remove scammer from your team!!!
The policy of your terms is good
Deliver every product on time
Very nice information and good communication
Best talk
Pick up should be collected at the schedule time and not delayed
Superb conversation
Very bad products on Shopzilla
All over nice experience with costomer care. my query solved by her.thank you.
Very awesome ?? person ??
Sound quality
Please show transition details of refund, with which account credited details as we can confirm the refund
Ok ok service but I had order an product and yet it not come so please improve your Delvierys
Local quality another product dilivery
BUT DELAY OF SHIPPING PROCESS
Fingerprint is not available
Please ?? return
osam
He is very polite.
Support good
I raised my issue on 14 of august till from that date my issue remains unresolved.. I received the product without invoice and packing.. When i complaint about that issue you people delay... Shopzilla the worst app. As well as all members are thieves
Kindly senstise your delivery associates to behave politely with the customers, your delivery associate Mr.   was very rude today
The consultant was very quite and polite and listen my problem properly and solve it very easily.. thankyou Shopzilla
Flexible services and facilities needed.
Improve missing packaging problem
please solve problems
Please ease to connect Customer care this is very important
Try to check before packing.
Rajat jee very good person, he replay my confidently regarding my issue.
make some policies for customer
You are cheating with customer. Your market place sellers sell second hand device
improve not to have issue only
My problem still not solved, but he suggested one solution that I need to try again after delivery of the order
If return is not possible by company policy then replacement must be their with other items so than people's hard earned money must be utilised should not be like waste.
Very popr
Thanks a million sir bhaut   karke aur mera problem bhii solve hoga mere   Shopzilla team all thanku
Nice balak
Make refund policy easier
3 Time complaint ragister but   no solution
Thank you for helping me ??
Nonsense item third class package packings is very bad and 1 rakhi is broken
I required my refund amount of 597
Evening is doing Good
Make sure you are onboarding right selllers
Needs a quick returns.
We can contact delivery person
Positive response, well done, thank you.
Very good help me nad thanks costumer service
Grocery delivery never happen to pincode 627753.why are you allowing it in the first place if you don't have ability to deliver. Stop cheating
She is good in communication skills
Very hope
Good spik and onest
Well ! Good !
Delivery guy(Wish master) and Supplier is non co-operative
Support is good.Lets see when they resolved my issueThanks
This product is like shit and Shopzilla costume support wasn't good but and can't help you to your costume
Thx for help   ji
Chutiya hai
I am not certified
Call Automatic disconnected issue
Help customer to meet good product and service. Check the product which is getting delivered to customer. Trust is very important and it's need to be maintained. I hope you guys improve us service and serve the customer properly.
My problem is not solvedLol
It's better if we get to know the delivery person numberSo that if we miss it we can call back them
They disconnected the call keeping me on hold and did not resolve my issue at all it's very hard to reach customer support ver very very poor will spread such very poor support on social media Shopzilla support is poop
Very well speak and suggest to me.
Thnx to supporting customer support
Product k bareme information sahi se dalna chahiye
thankyou so much
Baat karne mein theek hi Laga 90%
I'm satisfied till now
Appreciate patience of communication executive despite poor network connectivity and her tireless approach.??
She hang up the call without informing and telling me to be on hold .
On 24 AUGUST customer care executive said that pickup will done today or tomorrow but next day morning msg received that pickup was cancelled. This is horrible and disturbing. I took leave for pickup purpose but it's waste of my day and time
Very good resolve
My issue is not yet reolved. I have explained my issue multiple times on email, and on chat and on multiple calls. I am being asked to repeat my issue again and again. My wife has also raised the issue on Twitter as well 2 days back but there is still no resolution yet. I am still waiting for my 1950 rs refund that I paid on request of delivery person to Shopzilla
No resolved
Still my issue not resolved .. plz look into the matter
Very nice Behaviour and helpful nature.
Replacement kat do
Your delivery service needs a lot of improvement. I thought things may have changed but delivery to the  area i live in remains very chancy!
Very Good support. Deserve 10 rating
Very goodMujhe bahut
They make my issue clearance effective.
??????   ???? ????? ?? ???????? ???
Just a bit quicker resolution would've been better. But anyways, satisfied with outcome.
Thank to solve my query
Don't say sorry, please solve customer issues.
Any one not resolved my problem
Badiya