sharmila122125/customer-support-csat huggingface dataset:
When the fault is with Shopzilla delivery issue then you are suppose to compensate the customer because I have not gone to work because delivery was scheduled and you guys didn't call or email that it is not getting delivery It's the worst service ever and I am posting the call recording and my order details on   let's see what the world has to say
Customer cut my call not resolved my problem
Most of the service centres were closed, as per Google no updated information related closure of service centers.Kindly do the needful as today it was very hassle for me to find the service centre
Iam happy??
Do double check the quality of product listed on your platform. Most of the time descriptions are not matching.
..my problem is now solved... She is very conventional and rare piece.. ??
Nothing to say Worthless services from seller point
Thank you for customer care executive
Shopzilla ??
Love you Mam
I am happy and she resolved my problem quickly.Thank her.
Your support for customer is good
Worste experience I have faced Shopzilla app
I tried too much time but my problem is not solved till now
My item was not refunded
My problem not sholw
Every thing best
My problem was not resolved.As per my assesment customer care has no power to resolve my issue. So i will file consumer case
Customer care sir baat     ko solve kiye main aap ko 100 me se 100 nomber deta hun
Please delevry every order timely
Don't delay study material items
I am satisfied with you
Thanks for support ??
Good behaviour
Nice talking ??
Gud work,gud product, gud product delivery work,gud packaging, gud customer service.
Thank you (Rakhe)
This girl was very sweet and customer friendly. Very polite in nature.
Refund details more enhancing wil be greatful
Shopzilla only make me fool. you people looted my hard core money. Shopzilla is fraud.......
Good at customer relations.
Thank you Shopzilla
Sftsfseg
Very bad service I never dreamed
Resolve my problem immediately otherwise I will file a case
Nice parson
Customer care are very good. But problem is not solved yet.
They should need to answer the specific question of the customer instead stating \u2018 I truly understand your concern\u2019.
Senior executive was not trying to help me out ,she only says casually that sir please wait ,but didn't proving any solution.she don't wanna listen any thing,she only thing same word that wait.very poor system of Shopzilla if they don't have capability to deliver order in a time so why they given assured delivery and anything earlier they cancel my one order from Shopzilla end and now it's second time that they doing same with me same procedure ...very pathetic system and very worst system
Sellers should deliver same product shown in Shopzilla. More than often, I have received different products or same product but in different colour.
Why you people didn't resolved my issue my product is damage so please return that technician coming from bajaj service center he said product is damage so please return that as soon as possible ??
Return issue plzz solve my problem
Little bit anger and arguement with me overall I give good rating I know u will improve best of luck
Please give customer support in Bengali language, it will be really helpful
You can't Customer according program and work.
I am really happy to talk to her about my product problem
Thanku customer support executive ???? you solved my problem
This feedback not to the executive but it's too Shopzilla, I have not ordered my order from SuperBuy because u guys were delivering one day prior to SuperBuy and now it's completely delay by 3 days. It's not acceptable, needs to understand few things we ordered to get on time due to some priority. After a long time I have ordered from Shopzilla but u guys disappointed completely. I m using SuperBuy only due to quality of service and they are very very far better then Shopzilla.
Very good solution provide by staff, Good gesture keep it up
If not return, an exchange offer must be there for any order. And a verification and of the seller and quality check must be done before let them sell things. Many of us are having issues of getting wrong or less products on Shopzilla. It needs to be checked and those sellers who are sending wrong products to the customers, should be banned from here. People are loosing trust of Shopzilla. Do something about it we move on to something else. Thank you
Thank you   ji for your assistance... thanks a ton
I'm very disappointed for customer service... Nobody solved my problem ??
My issue is not solved women bawli   and dupatta set for delivered and return but 2 month above there is not send my refund so I request you haliyal branch manager say my refund is sending me plz
It's good??
Kindly take actions to delivery executives they mentioned wrong that i disagreed to recieve order. He cancelled my order by himself
Still not resolve problem
It's communication skills was good
you have focus to do your delivery things because some product you delivered very let and after duo date
Thank you so much be with me boz I Strongly believe in Shopzilla policy.....
Nice talking to u mansi
Worst  seller recently experience from few recent orders
Good customer care service
it's very bad experience with Shopzilla i was never expected this.
Change your delivery agent who cancels orders at his own whim &fancyTrace the delivery boy whom I contacted on two days. He says he is definitely delivering but has the cheeks to cancel the order.Create a system for black dot on his performance.  The delivery agent needs to check for canceling the order. Make a system where cancelation can be done only by customer In case the delivery agent is doing he shbe able to do on an OTP from the customer It is 3 to 4 time this has happened to meFor their doings I have to go through the process of reordering.It is preposterous
All executive are so sweet and very helpful
Refund process is not good team Shopzilla
Very nice effort by the executive.
Thank you   ??
Ensure product seal before dispatching
If I pay a full payment for any item then why I get the same item by delaying by a week . Major issue is deleyed delivery of item .What if it is any kind of critical medicine and more, I'm not happy with this delayed delivery . Try to deliver the same item as soon as possible
My problem are not solved but last time customer executive say please hold the call , but not fulfill my complain
Product is wholly dead sing long but it was not replaced yet. Expect better response from Shopzilla
Plz provide genuine product
Problem is not sloved2 month finish already
Kindly, work on return pickup..there is a lot postpone issue again & again I got fed-up with this repeated process
Delivery boys behaviour
Customer care representative was very very polite but our conversation couldn't get completed it's disconnected. I am much unhappy with product delivery and delivery boy attitude and taken 2350 rupees with words that I will have to give in office without payment they don't accept old mobile if you don't give I will cancel your product.
Nice performance ??
good interaction
Please my issue resolved time bond acceptance customer service
Very good ??????????
Customer executive very polite & Resolved my issue
Every this is good for me. M happy with it.she is very good for me. An excellent service was provided by her.
You're service is outstandingSorry to say but application me   fill hona chahiye ki aap ka product delivery hone k 24 hours me aap ki application me invoice download ka option aa jayega taki   dhoondhna na apde Me morning se dhoondh   hu ????Sorry don't mind customer service representative ne kaha uske baad pata   24 hour's me show hoga option
Super se bhi   jii
Avoid such fraud distributor
Nice and good answer
I realy impressed your customers support service.
I have interacted with the most nice customer executive so far. It was a great experience with Shopzilla. Thank you.
Very good talking
Problem resolve fast
It should be online not with talk.
Invoice is not available for mattress purchased in march 2022.This is a big lapse of Shopzilla.
Thank you so much ji
Please Send Good delivery partners
Thank you for my supporter Costmer
I am very much disappointed, the behavior by Shopzilla.track record of a plus member doesn't matter.only matter policy. Only to mask up the fault of customer executive and delivery executive the customer is accused. It was already written in the complaint that the product was broken but only the word \"defective\" is being highlighted. Basing on it til date the customer care is still misleading.if open Box doesn't allow replacement then why customer care approveokvereplacement re
Good customer policy
Do not send the wrong product which is not matching with the ordered product.
Shopzilla is very goodAnd costume care help is very nice
Nice????
This is the worst experience of talking to a customer support. He put my call on hold for nothing. I Hope it will improve in future.
Not work Shopzilla worker
Please provide download invoice button
I am a plus member. This time very bitter experience from Shopzilla. The delivered product didn't fulfill my expectations. It is very small in size. It looks duplicate also. I want to return it and get back my money. Kindly make arrangements so that I can return it and get my money back.
Good response from customer service
Very Good think
Must rethink about your policies, made policies are not customer friendly, your installation paratners are very pathetic and asking extra money and threaten to customers and telling we will not install the product
Shopzilla thank you so much customer service very good ?? information
HiHappy
Exilent
It's was very use full for my issue.
Please provide the good product not faulty
Reduce time to resolve customer's problem
I am not shopping in Shopzilla\u2026. And I am not printer accept
Good customer service excellent work but seller chatting with me
I am very excited and my problem is prevent nd support
I am Very Happy
Delivery Agent number should be visible in the order details.
out of two cancelled orders only one is addressed
Overall Shopzilla is good but in my case they are not replacing my product.mi product is not good.
So I am happy for solve my problem thankyou so much sir
All was good but as soon as possible please solve my return related problem of wallet
Thank you very much for helping me
Very humble person
She is not ready to listen my query just she is trying to convince that everything is right
Dont buy any prodect Shopzilla
Help ful
Danish is very supportive people good I like it amazing costumes sopport
The customer service associate was only reading the given script like a robot. He didn't used any skills to solve my problem. He also told me to cancel my order.
Shopzilla customer care support is very good and the executive understood with my problem and fix my issue and the reason my issue is bad quality product and defective and this
Last time I talked a person who lovely manner and so friendly... Thank you sir
Right information and good wehavear ??
Plz solve my problem ???? i want refund back ??
Change the policy of returning product,, atleast customer requires 1 to 3 days for return or exchange,,plz provide more flexibility in returning policy.
Not helpful Shopzilla customer careNot solved my problem.
That is very bad ?? service.i order jicks underwear and reserved defarent colour, defarent barend.And Shopzilla is a pathetic service...??
I am writing this feedback with immense frustration and disappointment over the abysmal customer service experience I encountered while dealing with one of your agents. It is truly disheartening to see a company of your stature fail so miserably in resolving simple customer issues and providing basic information.Let me begin by stating that I had a rather straightforward inquiry regarding a recent purchase, but dealing with your agent has been nothing short of a nightmare. The agent I interacted with displayed a complete lack of knowledge and understanding of the issue at hand. It seemed as if they were either inadequately trained or simply uninterested in assisting me.Not only was the agent unable to provide any useful information, but their attitude was also dismissive and unprofessional. They showed no empathy towards my concerns and treated my problem as insignificant, which is deeply distressing as a loyal customer of Shopzilla.It is quite disconcerting that such incompetence exists within your customer service team, especially considering that customer support should be the backbone of any successful business. The lack of proper training and guidance is evident, and it reflects poorly on Shopzilla's commitment to customer satisfaction.Moreover, the agent's failure to resolve the issue only exacerbated my frustration. It is absurd that despite multiple attempts to seek assistance, I am still left in the dark without any resolution. I expected a much higher level of service from a reputed company like Shopzilla, and I feel utterly let down.This experience has not only wasted my time but also tarnished my perception of Shopzilla as a reliable e-commerce platform. It's clear that the company needs to invest significantly in improving its customer service processes and ensuring that its agents are adequately equipped to handle customer queries and issues effectively.I am seriously contemplating whether I should continue using Shopzilla for my future purchases, as this unpleasant experience has eroded my trust in your brand. I sincerely hope that this feedback will serve as a wake-up call for Shopzilla to take immediate action in rectifying its customer service shortcomings.In conclusion, I urge Shopzilla to address this matter urgently and implement measures to ensure that such appalling customer service is not repeated in the future. As a loyal customer, I deserve better treatment, and I hope Shopzilla can live up to the expectations it has set for itself.
More quick call castomar.. Then costomer ask help
I satisfied??????
her way of understanding is very good
Order not received
I couldn't avail bank discount offer even after its showing on the website product's page.
Your customer exicutive not receive call in full day
Thank you Shopzilla customer support
I believe that MR.   is more responsible and knowledgeable that the people I talked earlier including your senior staff.He deserves to be in the senior position than the person whom I have talked earlier(senior person).
One of the worst customer service! Sadly I have to give this comment! I asked for return and refund! But all supervisors also failed to answer my question! One supervisor wantedly heard my voice and ignored as she is unable to hear anything from my end! And hung up! Pls check it and take further actions
from Shopzilla on  . 6th July'23. But the said product was manufacturing defect & i replace the same.On the top of bottle, water are leaking. We are out of station for 15days , when we came & fill with water it has been found same issue. So replacement item was same issue as earlier.Now Return period was over, as a Shopzilla plus member more than 5yrs, i am hereby requesting that please return the defect product & refund my money.Attaching screenshot for your reference.With regards
5 Star for customer support
The pickup driver was come in 1 min afte costomer care call cut.. ..  my product is returned in 1 min after costomer care call ??
Please update the customer support number in Shopzilla Mobile App.
Please try using SuperBuy customer support.  Shopzilla can learn an lot from SuperBuy in this area.
Super support Shopzilla aapka bahut
Thank you ??????????
Need proper feedback . No repeating of known information through your executive.
There is no issue. Service is good
Nice Shopzilla
Very low quality product available on Shopzilla so plz available quality product
Customer supporting is the best
Nothing all good Shopzilla is awesome
This is first time experience for me
Your scammer, you have given me used and broken smart phone and I wasted my 50,000 rupees for broken product. Shame on you you don't even resolve my request
Good but not for my problem
customer care   baat karke ????-???? dhanyvad
I need some kind of help with my product
Don't cancel order after the place order successful and date confirm.Pehle customer ne order   or baad me saler ne cancel kar Diya   inform kiye   koi rigen diye.
Please take action on complain and customer feedback
Very disappointed support from Shopzilla that product not return/replacement even after having having replacement policy and within the time frame.Asking to contact IFB for resolving. As I a Shopzilla customer and product is within policy period there is no support from Shopzilla.
Very good respond. Thanks Shopzilla ??
Shopzilla is good but worker is not all good
My concern is still not solved
Bakwas delivery
Sir nolage is good and guidance and speaking is good and my problem is solution
My refund ammount was transferred in my Shopzilla wallet without my confirmation
thi????
Best customer care he talking wd me friendly and he solve my issue without any failure thnk u so much
Very very very good ??
It's pathetic. The way a sime query is handled.
sake utna       par
Customer support is very good ????
Thanks for supporting please resolved this issue ASAP
Very very good ??????
Questions no solve
Good how
Stop talking like a robot to your customers and actually help them!!!
Not resolve my issue till now
Tnq
No, there is no problem. Nice to talk to the customer care service. Nice experience.
Tqq sir very good helping
I really thank you for the support and resolution given by Shopzilla executive  . Appreciated his work of resolution.
Overall it's good experience n
The customer care person who talk with me he is so geniune and nice
?? ????? ?????? ??????? ?????? ????? ????? ???? ?????? ???? ????????????? ?? ??????? ???? ?? ??? ????? ??????? ???? ???? ?????, AI ??? ????? ??? ??? ?????
Need to calm to but good communication
Avi tak delevary kyu nahi kiya hai
Baat karke bahut
Return pick is very very poor.
I will done my payment but....
Worst experience with Shopzilla services
Call hold nahi karna chahiye
Pathetic Service
S god
Replace my shoe,as soon as possible.
Sweet person ??  thank you Shopzilla
I really appreciate customer support service
Give delivery on time
????????? ???? ?? ??? ????? ????????? ???
Nahi
Amount deducted but order still pending
Very very  helpful
Bad service and call disconnect time loss please Shopzilla aise service providers socha nhi th
Shift bhi
Not helping... Behave rudely
Nice work by your site sir,i hope you are a genius person, Shopzilla company have a good workers, thanks for my question slove
Don't inlist unathenticated sellers on Shopzilla, refund is not matter, Time is more valuable than money and as same trust on Shopzilla is getting effected
The speaker was too fast in explaining the points, it was difficult to catch up at one go.
Good in soling problem
Customer care executive is very iresposible first of all take call and don't answer the call for 10 minutes and playing some irritating songs at the time of call after answer the call simpy ask customer is not audible am I mad who on line before 15 minutes for listen this am not audible I want to raise a complaint against the executive give me her details
Excellent ????
cere I'd good ans
Bhaayya bohat helpful thee
Good job raza
My call was disconnected before completing
Kindly reduce the time to resolve the issue
Mr.   was very understanding and knowledgeable person . He's very patient during our whole conversation and tried his best to solve. so Thank you so much for your time and efforts. Have a good day
It seems to be a cheating case at the end of delivery team of Shopzilla. I have put Daikin split AC as the exchange item to be picked up. They claim they are supposed to pick up a window AC.
Very good customer care services
Excellent services thanks
Better to solve the issues within days
Thnq
No one helped me
Full customer support
Customer support Good but not solve my issue
Shopzilla wrost deliver service. My 8 product not deliver from Shopzilla. SuperBuy very good in delivery service
Return my order
Veery goods
Chutiya log
Shopzilla very bad online app
Shopzilla is wasting our time to make us talk their uneducated customer care executives who don't know anything as well as they don't any action to resolve our queries just waste our time to putting call on long holds
Wery good costomer sports good help
Don't cancel any order automatically after concerned the order.
Poor performance in last six month of Shopzilla
There\u2019s is no help from support system i tell that I don\u2019t receive total grocery product but no response
Return me bahut   But catmar skutive help  e h
It was good my issue was resolved
zubis is good understanding good communication with customer
Very poor service call disconnect in middle and the service is very poor
Your process sucks deliver my order you idiots
Shopzilla customer service very very good thank you you Shopzilla
Return item
Humble and sweet
Please tell the seller's to recheck the product before packing and to give open box delivery at doorstep.. it will save our time and effort.. thank you.
Your voice was very sweet...
Thank you so much ma'am
Effort required to resolve an issue
Please try to hurry up I am your regular customer
Ur providing very worst service
Iam happy ????
Bad behaviour by  courier surface boy..Im very angry with his behaviour when he was came for delivery
Iam happy ??????
Awesome executive
Very very poor and very very bad shame full
Waiting period is more and also resolution time period is more.
or ka product muje bhej diya
Chutiya
Very polite executive and was very helpful. My concern was addressed properly and it was resolved as well.
Thank you so much ?? support
Good respected girl
Please share confirm information with customer
Customer service was brilliant
Tq medam
Make dealers/sellers and their supplier including full delivery chain to become honest and more responsible for the items delivered.
Ap baht aseho   you ????. I'm good
Customer care talking good pickup bay very bad behaviour, he is missbehaving me
Customer support to me Helpful
Not any queries
Please order my product
Telugu customer service is not working
Calls are getting disconnected and no call back after the disconnect call
Atleast send right products not different or missing accessories model
Please remove \"minimum quantity of order 2\"
Complain raise
Instruction the customer care persons to not put the call on hold for more than 5 minutes.
Super ??
Contacted customer support lot of times but till date refund not credited to my account
Try to take ownership to resolve the problem
I could not Share my Issues Job card to Shopzilla as customer care executive guided. Pl help
Thank you for resolving my issue ????
Malayalam language executive
Shopzilla sucks
After waiting on phone for 20 minutes the issue wasn\u2019t resolved
Very helpful ??
this exicutive was good.. I always prefer to talk to some male agent apart from any female agent because they have less knowledge and they are so much talkative but this one was excillent
Very bad service my product is cancelled by seller without my permission.And customer care tells my product will be delivered.They tells wrong information to me
I am very happy ??
Your delivery partner in pin code 847405 is very bad they will cancel my order without my permission I want my order that's why I pay for this
I have two not received my order it's very painful
I had a good conversation with Mr.  , he listened to my problem very well and gave a polite solution.
Coustomer first
No Thanks ??
My query is resolved
Amazing care for coustomer
She put the call on mute and did not transfer to the supervisor
You talked me nice
Tushar was really helpful.I wish you all the best buddy.10/10He was really very humble and patient.His communication skills have a human touch and that's amazing.Please send this feedback to him.Regards Kshitij.
Nothing.... awesome...
Its so broken, hard to write anything constructive...
Please remove your Shopzilla vendor from your service
am not satisfied
no order infromation received
Customer support is very nice
Nice meet u
Taking tooooooooo much long time to pick the return product
you take very long time for query redressal...also give further dates on dates..
Setisfied