sharmila122125/customer-support-csat huggingface dataset:
Today, I have the wrost experience of my life with Shopzilla you guys didn't understand our geniune problems and just I'm sorry I'm sorry sir ,..but your sorry not gonna solve my problem.... I'm plus customer of Shopzilla but now I have to think twice before using Shopzilla app
Need some fast resolve is complain.
Please make reaching customer support easy and accessible.I had to raise issue with my other number as no option was there to talk to customer support on this number
Plsgive stricet instructions to delivery office
Wrist service from clip  .never ever get delivery on time.and also not provided correct delivery agent number.very disappointed services.
Only black list such seller
My delivery is very late
So polite
Please change your delivery partner
Very Bad to see that Shopzilla reject my query
Correctly communicated by the customer support department
Awesome talking
The connectivity seems poor i can't hear the voice of executive clearly please improve that
Nice werk
Don't sell products which you can't guarantee a replacement for defective product guide.
Plz solve my issue as soon as possible..now i am verry tired with this issue..
Mera product nhi aa raha hai thoda jaldi bheje please
There is a problem in your software which is not updating the request placed by me..kindly make it more smooth and fast..The coustomer executive was so helpfulThanks
When Shopzilla calling about order confirmation I was placed two orders but one order was cancelled and when confirmation call recived for confirmation about order cancelled order includ for confirmation how can confirm second order...no any one option there available for confirmation about the second order.
OTP based return not well..not processingThen reached to customer service then item return accepted..poor return process
Shopzilla my order not cancel request not accept selr
Try to solve problems in one call three time call than not solve my problems
Scam of Shopzilla,  product sent and charge extra.I have ordered one product of rs 659/-, but once I recieved the product actually amount of rs = 399+199= 599/-And also products come in 2 different packages.But Ms.  help me to exchange the product but due to some restriction she can't help me properly. Need to give some additional power.
Want to return this mixer
Good response from customer care team
Deliver  ?????? timely Add time that when we available for receiving my parcel add this option
Your agent is very honest and good and she understands my all issues and support ?? thanks Shopzilla
Customer service person was helpless to provide proper information
Change delivery agent
non return policies, he send wron products
Tq so much sir
Medium performance
My issue was not resolved and was given the same canned statement .. Shopzilla should maintain standard in choosing third party.. worst and pathetic service. When you can't manage don't promise customers.. SuperBuy is atleast good enough to take care of customers complaint and act immediately.
Customer support is very good
Good behaviour of customer executive
Provide correct motorola customer care number
achhe se problem solve ki meri
Meri watch   please
Such a worst delivery service
No any questions
Super madam baat
Customer care not solve my problem.
Executive is very good i am happy nice comunication my problem is solved
Good sarvice
Old & unserviceable product delivered, refund accepted on 31.07.23, but product not pick up till date.
This problem with grocery order is happening almost every time. Please ensure strict guidelines for the supplies. This is a harrassment for us customers'.
Great experience with Shopzilla
I need a solution to my delayed shipment.  I was promised delivery by 07 Aug but there is no action. This is the reason I don't buy from Shopzilla and when I give you an opportunity,  you fail miserably. Hence you are losing customer confidence and loyalty.Next time,  \"No Shopzilla\"
achaa     mare help krdo bus mara 1943 rupa return kra do
Why are your chat counterparts conduct themselves as bandits at night?
make policy best for everyone and make seller more accountable
This is very nice talking about you
He didnt verify whats happening exactly
Excellent service by customer care
God job
I want to replace the product as size 85 is larger for me please arrange size 80 for me.
good conversation with customer service
I want direct number to speak with customer care. It's very very difficult to connect/call Shopzilla.
Insist on a call or text to your logistician
Everything is good and   was an amazing person to deal with customers
Bahut badhiya language bahut badi acchi   ki Hui Hai thank u
Please resolve issue
Very nice behaviour akriti ji
Worst policies
She was very polite and resolve my problem within 2min .thank you for your help and making my order approved.She continusey telling the Shopzilla policy and she said to give me a good feedback
Very friendly and helpful customer executive.Thank you so much.
You guys don't have any control on the delivery
Worst experience with Shopzilla delivery services. Order not received but delivery team marked the status as delivered.
Than you madam
No issues solved
All good??
Gives correct information
You have not able to resolve any issues so you leave your job
Please solve the problem thank you
Delivery guy should be aware of inbox accessories in case of Open box delivery. Delivery guy shall demonstrate the equipment and also should do the counting of all accessories in the box as per site description.
Very good  vibes ??????
OVERALL GOOD
Very politely talk to me
Really appreciate the service
THANK YOU ?? VARY MACH SIR
Satisfied with that executive
Agent   was good & addressed query professionally.
Product   up in less time..   up agent doing a bit too arbitrary.
Make sure you deliver the right product. I'm very much unhappy with the wrong product delivery.
Poor response
Tq plz solve my problem
Mujhe apna order pura dena is bar sir ji
Don't eat away customer money
For the exchange of phones policies aren\u2019t much clear, in terms of discount and card offers
Customer service person was fine , the product delivery is too bad and worst , it's been 3 months and 3 different product none of them got delivered. Worst service
Resolution time taking too long
Good help staff
The seller sold a used Philips 36 liters OTG. Though delivery was open box, agent didn't open the box to confirm  condition of the product. It seems Shopzilla did this on purpose to sell used product.
Amazing voice
The customer care unit is very positive but I have an issue about a product replacement hope it will sort out this time
Please use item ke uper AP log dhayan do 1 baar es ke pahale bhi dusre product ki packing   thi packing ke uper   hoga
THANKS for your help ????
Very good coustomer care executive
Nice way to talking and coperate
No comments. I think it\u2019s good for now.
Need to focus on customer product quality issue.
Customer care cut my call twice.
Good communication and promblem solve easyly
is not accepting return if that is bad. Fix it
Please use OTp for delivery confirmation.
Good reespotion
Return policy available products sale in Shopzilla
Very nice conversation
What a rubbish and worst service supportAshamed on Shopzilla
Excellent????????
Your company is very disonest
Shopzilla has made it very tough to reach to the customer service executive
Bast customer serviceVery   service
Give adequate details of information. As if the seller has put an order on hold there needs the reason to be mentioned and the time to confirm an order should not be more than one hour.
Please improve your customer support teamImprove your delivery partner service
DON'T WANT PRODUCT ANY MORE UR WISHMASTER IS VERY LAZY
I have been a regular Shopzilla customer but the response today I received from your team is not appreciated, we pay for the product and at the end it\u2019s rejected due to no return policy , if the product is not delivered the same as what we select it\u2019s really disappointing and after that we complain agent says they can\u2019t help us , not at all a good customer support methods.
The costumer care are very supportive and talk respectfully thanks????
Please ensure timely deliveries as promised because sometimes it can become quite an issue.
Do not send wrong products.
Tasalli bhari bat thi Vishwas karne laik superb
Call was hanged in middle it may technical error or wantedly happened don't know but experience was not good for the same reason
It's a good
My complain resolve without giving any resolution,
Please return my order
Everything is going good
Mujhe   karke
Do delivery on Time as said
The customer care executive was a very polite, problem solving and understanding person. I truly appreciate her efforts to resolve the issue. The company needs many more such hard working and dedicated employees. I wish her Good luck for her future endeavors. Thankyou.
Thank you  Shopzilla and excellent customer service
Hey  , it was nice interacting with you and thanks for helping me out on my first contact...Have a great day
not able to get solution , if a persona who came for an installation  then who is responsibility to install and pack if not installation completed ?
All set all good
After call disconnect they didn't call
These guys do not know anything.i ask them to transfer the call to your senior and they again and again repeating same question.call me I wanna talk to the senior who can resolve my problem.
Ojk
The consultant needs to be precise and short conversation. It doesn't have to be beating around the  .
Costumes caer easy solve my problem
Thanks now waiting for resolution
Nice thnk soooooooooo much
Hi     Plz make police flexible for some time by mistake be issue but not return policy but replacement able please because many people happiness depends on your service.                  Thank you
Very poor will
Not setified your service BCS I have prime customer bt my two orders not delivered timely
Pathetic service, not customer friendly, good for nothing. \u00C0 worthless website to order any product because they don\u2019t believe to deliver the order on time.
Thank You very much, support team is doing phenomenal work.
Some good
Mu problem not resolving.. I've facing extremely problem from last 5 days.but Shopzilla haven't any solution against my problem... Shopzilla troubling me mentally and Shopzilla team very poor
mam   tarkki dena aur Shopzilla company     tarkki dena              duayen ap logo ke sath hain ????????????
Bad experience Shopzilla team
Be careful about your delivery agent s
U r selling pirated books on the channel. And not taking back also
Customer care executive is absolutely amazing
You people are so slow. One laptop purchase is taking more than a month.
We unable to contact customer care
she is very helpfuland sweet ??
Nice for calling about
Shopzilla should ensure the customer before delivering the order by adding secourity pointsLike  ,order delivery code etc
Very poor and very dull neglijence very bad
If customer support has no communication with logistics and they helplessly have to apologise for the logistic problems.. it is no use approaching customer care for logistic concerns.. Shopzilla needs to enhance customer care.
It is always nice talking to your customer executive as they are well trained and accountable.
Thanks you so much sir
Not talking me
Make return and refund easy like before...
Problem ka solution
service is very good
works good thankyou for solving my issue.
Please Remove those sellers who cheat customers by delivering them used or 3rd grade products
grateful for your kindness
help after a long time
Very good Confirmation
Chutiya ho bc tum
Talk to happy
language not showing all time.
Keep refund option during returns
Such a quick response and professionalism is highly appreciable.
Very good I'm happy to talk castamar care
No help product delivered but not open box by delivery agent
Please display proper information regarding Open Box policy at Product Page.
Worst worst??????????????experience
Write information
Product not deliver
Good team work
My Problem resolved costumer support
Chutiye ho tum sab
She is a good customer care
Shopzilla service is very poor SuperBuy better then you
Missing item option not available in app.
Please check you seller if product is not available the why they are processing order and confirmation
Improvement need ...please compare other websites ..
Customer care mam understand my queries very well and corporate me with her polite behaviour
Dilivery agar time par nahi kar sakte to orders mat liya KaroPareshan kar k rakh diya hai muje
Good customer responsibility
Please update   number in your database.
Fraud providing by providing false information to people making them fool
I have to call 3 times on customer support for a replacement or return of the damaged and used product. They are procrastinating by giving vague responses. It was a torture to call repeatedly.
was superstar
Very disappointed with this time
Nice to talk with support executive,I resolve my issue like never before.Thank u very much??...
When will I get my refund
I am happy to help
The customer service is very nice he is explaining good
Tracking updates need to be updated at each and every location. In my earlier order u guys didn't updated the tracking details upto 5 days such a lame experience shouldn't be repeated further
make it easy for customers please
To be replace my on material
Very rude and very disappointed to Shopzilla
Regarding Return / pickup ..pl. contact before picking material at least one day in advance.so we can manage.. thx
Shopzilla should be responsible for any product available for sale on the platform
Please educate sellers to pack food & non food products separately as this will be help to make consuming healthy for customers ??
I am happy to talk with costumer care and she resolved my problem easily.
Improve the telugu customer support executives
Shopzilla very very Bad ?? company. Your cheter.
We want to return the product because has a warranty entry but product is discontinued
Bahut hi ghatiya service hai
When the Order was delivered, 2 items were not delivered. Yet, there was no option to point this out in the app as despite delivery, the same was updated only hours later.
Thank u for my issue regarding help full
send  costumer money back if you cant give product well
Dimensity problem
Your some delivery boy not done there job better
customer care listened to me carefully and also gave complete assurance whatever problem i had listened to it and encouraged me to solve my oroblam
I think study is most important for every executive. They don't know anything about Shopzilla
Good experience to talk
I called the customer support three times but they don't react after 3 hours again I request a call then they reacted.. tnq
Delay the order
Completely unsatisfied with holding money for almost 15 days.
my product not delivered from last 3 days delivery date is 6 Aug. not delivered yet. Delevery person not attend my call. what the hell with your service.
There work should be is to provide a solution not just to rise a complaint from there and there was no solution provided to me for my exchange issue this is very unprofessional for Shopzilla and the team very disappointing and you guy should be feel ashamed of yourself
Shopzilla is helpless in resolving problem.
I saw that out of 10 items ordered in which nearly 2,3 items mismatch with the description in website ,so please solve this problem. Thank you
Executive was very helpful
Need to change return policy on this poor quality product
Too much time taking to connect Customer service call
The customer care..... service was too good. ... resolved my .. problem with least timeI m happy n satisfied..??
Supep......
Worst experience this time product was undelivered and cancelled without my consent.
I am writing to express my extreme disappointment with my recent shopping experience on your platform. but my latest encounter has left me frustrated and dissatisfied.
Wast of time
The problem is of knowledge of policies with your customer executive
I can always ask new product as the delivery man opened the box in my absence which can not be accepted at all He doesn't have any right to see what I have ordered in my absence. If I m not there he should reschedule the delivery based on both party convinience
Make sure delivery correct items
Very impressive consultant,she is so polite not like yesterday one who was only teaching me policy.thanks to the consultant
I'm not getting immediate calls connected to Customer service representatives , it gets delayed
I received a wrong product
My problem is not resolved... fake updates...
My candes fan is repair, applied for extended warranty please resolve
I have been connected with your support staffs since last three days all are helpful polite and supportive.i can't remember all three names sorry from my side that I forgot the names. But the last i remember with the name   who insured that probably by 11 of this month the issue will be resolved.thanks Shopzilla team ????????
Try to best
service are very goodI am happy
Good rwspoanss
I asked me 4pics I had send it now give my money back I need refund. In simple manner nor i have every proof to take u on court.
Make returns simpler and hassle free for customers with a longtime track record of trustworthy purchases. It is absolutely horrid how misleading the return policies are and how the concerns of the customer are ignored. I have cancelled another expensive product I had ordered from Shopzilla and will not be using the website again for anything even slightly expensive in the foreseeable future.
Wishmadter should be made aware of the reason so that there would be no delay
Delivery in time
It's worst experience. Damaged items received. No return or refund. Supplier cheating customer thro Shopzilla
????? ?? ??? ????? ?????
Im happy with your service
Yes. Executive should be more empathetic & provide a solution anyway
Appreciate the guy who understand and solve my problem.Thank you??
Boy support is very bad
Issue very long but extra timing product issue not resolve plz fast resolve issue problem plz thanx to support Shopzilla
Telugu language also provide
The executive was very kind and apologetic for I was facing issues and displayed great ownership regarding Shopzilla Brand.
Please provide correct information
Nice to talk with him , he assured that resolved all my issues in few days
Over all good services
One of the worst logistics service Shopzilla had
Customer executive should provide real time status and should be updated. Customer are not interested in historical data and unusual wasting of time
3 din ho chuke apki help lete hue koi help nahi mili nahi mujhe mera order   dhanyawan bs whi bar bar mail krdete hai apke sath Hui asuvidha   hame khed hai jald se jald ye resolve   date pe date   h bs haut  .
Try to solve the issue in lesser time.
Please help return
Order replacement   nahin   hai samasya ka Samadhan nahin ho rahi hai mere
Thanks ?? for providing such an excellent work provided by Shopzilla agentThanks a lot ???
I'm very happy to talk with him thanks bro & Shopzilla
Guide delivery agent too behave properly and not t0 reject order without permission
Thanks for support Amit
Thank you Shopzilla for addressing my query properly.
The errant seller should be punished for making mistake for emotional festival like
Customer care service best Shopzilla ????
U r taking too long time to resolve a small issue. My order was out of delivery since to days and u guys are telling me wait for another five days receive it. Why it\u2019s taking so long to cover only 5 -6 kms.
Helpfully
Wrost experience ever
Please teach basics of customer care to your team
Product delivered unexpected
Kindly make sure the refund reaches the customer in time to ensure faith in Shopzilla as a company
Communication was good but issue is not resolved
I thankfully customer service of Shopzilla
?????? Thanks
She was very friendly while solving my problemThanks ??
Shopzilla costumer service is good bu Shopzilla is very bad ??????
I request you resolve my problem and I am not happy with your offer.
I am setisfai Shopzilla couste care
The service representative is useful and his knowledge with the policies are zero.
Ensure that we could reach customer support in an easy manner
We would love to talk ti ravi ji and will support ys.
Thnx Q .
Delivery agent is fraud my money is take extra payment for me 305 ammount is take by your delivery agent please refund my amount immediately and delivery agent is blocked my number please take strict action against this person name is please refund my amount immediately sirPlease sir help me
Un useful
Plzzz...Display direct contact number on in the help center.Chating with chatbot is very irritating.
Pls send invoice of ny purchase
please take some time to call
I am happy with the customer support
Good spoker
I not happy with Shopzilla this side is not supporting me
Your feedback is good but my problem is not solve till today
Best support staff
Very very happy but my problem not solved
Deliver the package within 2 days... Worst delivery section Worst delivery executive.
Verigood
The person talk to me is very loyal and honest in his work.Thanks for your support
Do proper check product before dispatched
Very good understanding
Your pet store are chor,cheater,they send me 2 packet of 60 GM instead of 2 packet of 180 gm.and now there is no return policy,Shopzilla deal with chor sellers
Please solve my problem and refund me
Pathetic is the one word that describes your customer concern
Get lost bloody
Always happy
When some one is directly asking for then please connect the call immediately
My order not delivered to time
Very good service excellent performer
Thanks for all customers
Good customer care staaf
Very very excellent
Customer service executive was very good.He listened my query very patiently.Hope my issue will be resolved soon.
Thankuuhh????
Please admit person who is more literate and more polite
my issue didn't got resolve. I have shared twice images of the product ,but don't see any progress.Even after sharing team is asking to share images of the product again, that is really bad
Hamko pura Santosh mila bat karnesethamkyou
All of you cheating people. First refund my 23490/-
Nice to talk Shopzilla excutive
No I am happy
Please customer service is fast
Miss   listened to my problem very well and solved it.Thank u so much...
Mere paise do
Good a costomer support
Customer issue has been resolved, also proper update me to further process.
Packing products after proper checkup so that customer not get defective items.. thankyou
The customer support executive was good and his effort to solve the issue is appreciable.
Call was helpful.
was really great in her customer focused approach. After very long I have spoken to an representative having such excellent communication skills
I want to my money
Worst ever experience in my 10 years
Responsive customer care
Delivery boy good not service your number block list your customer
My watch pishicaly damage
Worst experience I had today with you. Your executive disconnected my call abruptly when I asked him to transfer my call to his supervisor. He didn't even have a courtesy to call me back. I was given false commitment by you. I want to sue you for your lapses and my mental agony suffered by you. I need compensation for the damages done by you.
Worst app to order product you guys have canceled my order without my consent and now not refunding my balance
i didn't get any complain mail and i got instant feedback mail.. so my problem didn't resolve
My issis still not resolved. Representatives are unable to understand the issue, they keep providing canned responces and eventually disconnect the call
Good job and congratulations for customer support executive
Good experience ?? love to shopping with Shopzilla
Stop scamming people you fraud company
Thanks for giving me support for refund and return.
Please contact with dealer who send wrong product and take action, so that your customer will not suffer.
She provided wrong info.. but appreciated the help!!THANKYOU Shopzilla..
disconnect the call after listening to the whole problem
one of the worst service i really
Kindly check product before sending it customer