sharmila122125/customer-support-csat huggingface dataset:
The customer support executive resolved my issue in minimum time i m  happy??
product ki picture hai vahi product send
Thanks for helping me ??
Pre shipment quality checks should be stringent. Ability to call customer support number should be given.
Shopzilla thanks
Nice took
Yes bhut hi
I'm happy good support of customer care thank you
Such gross service provider
Easy resolution
It's to bad experience with Shopzilla due to delay delivery, delay refund process and
Reduce the time to resolve issues
Don't let seller put extra charges on return or on anything
Nice support
Good but not a direct customer care number for any enquiry
First respond
Kindly request to all team my problem will be fixed as soon as possible thank you
should be must for delivery persons as they are keeping prepaid orders and on portal it reflects item is delivered
Problem solving time is much more reduce it , it will make easy for customer , also give access to care officer to cordinate soon either than write or wait.
Such a waste of time and I couldn't expert this type of support from Shopzilla
The exicutive was too good ????
There are very poor services, very poor quality is available here, I would request everyone that please do not buy anything from Shopzilla, otherwise, as always, only disappointment and loss will be your hand.
The person who talked to us in customer care was very nice, he talked very well with us, it was very nice to talk to him
Not too much everything is fine .
Filip card costmer care  service very poor (Filip card ne Mera pesa   ) Don\u2019t by any one Filip card product??
He was very humble t??
Nice to talk with u  . Keep Doing and grow your self.
Agents takes alot of time to check m give simple information placed call on mute several times not even bothered that other side someone is waiting for the resolution.
just add the gift card balance in my account
Good toking thise person
Your business totally depends on delivery so please on time delivery
Mera order time pe update nahi   hai or aaj ka dilevery date hai or fir bhi koi update nahi aa raha hai agar aaj   hota hai to order cancel karna padega very slow dilevery Shopzilla very fake application not dileverd order timeli ????
Extremely poor Customer service and complete lack of ownership wanting to pass the buck in an issue which should have been an open and shut case as Shopzilla was displaying incorrect information
Can't resolve my issue. Worst experience ever
it should not be
sir (customer care executive) was very lenient and kind person.
I got good response by ??Madhukar katiyal
Mind blowing ??
Thank you so much sir ..for understanding my issue..??
Good service??
Flirt with coustomer
speaking executive needed for clear explanation   know people's there is no option to choose Other
Shopzilla is bogus
Costmor care is good
If you dont provide any important information. Then its not buyers fault. Why should we bear the loss?
Not issue with Shopzilla customer care,   is with your selling partner they are sending secondary item and without proper inspection of materials before sending...
Everyone talks very nicely
Customer executive is very humble helping me and resolve my problem. He is nice guy.
Sometime went wrong ..with old customer My refund was so late
Please update invoice copy in order sanction in Proper format
Customer care supporr team isn't suporting
support executives are very good service I like it
?????? ?????? ?????? ??? ?? ?? ??? ???? ?????
must be updated with more option like report item missing etc.
Please ensure proper product before packaging.As it takes time  a long time to reach to the customer . Negetive consequences faced by the customer if the order not availed timely and accurately .
One time solve the problemNice mam
Our problem has been solved   ji good job
Please  solve the problem about instalation earlier
You are the worst shopping siteI will never shop anything with you and will suggest the same to all my contact
Helpful Service & Support
He disconnected the call and never called back and my resolution is still pending
Mostly like
Be strong and transparent
Return my refund as soon as possible.
Good response and immediate action by the Shopzilla Executive.
Make policy more flexibility.
Customer care ka   Tarika bahut hi   tha
Please solved any problem in short days not longer.
Very supportive service
Pack in proper package
Nice work Shopzilla
Kindly refund to our product
Worst Support team
Earlier i used buy lot of products from Shopzilla but I stopped now a days because of your poor service and not sure why the all agents open the greetings in hindi even though we reside in Karnataka.
Very poor service from Shopzilla
Disappointed with recent order
Excellent and very helpful CSE so far . ??
My problem not solveI request you please solve this my problem
Please allow users to update mobile number
** your agent Disconnected my call without resolving the issue to escape out of the situation
Good coustomer seviece
Very very good response
Unable to send my refund
return call was received. But line quality was poor. Was not able to understand clearly. Did not receive SMS or support phone no and support email.Please provide support phone no and support email.
X v
The customer support person is so kind in nature
Kindly keep care of yourself dishonest Shopzilla delevery staff
Need speed result
Everything is very Good. Thanks Shopzilla
Return/ Exchange facility should be good
there is no direct contact with customer support.
Kindly provide with right products
Nice employee
Thanks Shopzilla team
Super Best Good
Please give us seller contact numbers directly,thanks
Don't waist customer time to call again and again, focus on query resolution, Shopzilla service is very slow.. I am begging for my money from last 2 months
Good sevice cosstmer
Make sure Customer's order delivery is top priority
For ShopzillaPlease be polite for delivery and return pickup and be a partner with valuable and good rated  sellers not with a useless sellers
The customer executive is only giving automated reply and not able to resolve the issue of delay in shipment while in SuperBuy issue used to get resolved by taking logistics team into loop.
Shopzilla services are too good. Paylater option affect civil score. Work should be done on this that there is no affect civil score.
Thanks for the executive for timely resolving problem.
why  are u not able to show invoice  in app after the item is shipped/dispatched?In the SuperBuy it is available after the item is shipped.My GST invoice is not generated as requested.
AAP se baat kar bahut achha
Technician not visit the RO and without visit return canceled
I return this shoe ...Pls quick return delivery of this shoe
Shopzilla walo tumhara service bilkul
Superbbb
Firstly thanks to support executive Mr.  .Plz Make flexible policies which help customers.Thank you
Make policies more flexible. Ensure seamless buying/replacement/return.
I'm not much happy for the product because the product details shows the provision of pencil but I didn't get it and I am actually order it for provison of pencil only
Change logistic team
During call my call is disconnected from your support agent.
Waste service Shopzilla
Policies are more complex.Don't happy with sellers, they are new to Shopzilla, their review and ratings are very poor.If we Google Shopzilla seller name, it shows many complaints against seller on consumercomplaints platform.This make very owful experience for shopping via Shopzilla.
The customer service is very good and excellent service
Please send carefully only order product .Other product harrase us
Right ????
Product related i want to return my order
Very nice response
Very very thanks ??
Resolved customer problem quickly
I was told that I would be getting information on sms. I haven\u2019t received. I conveyed the same to customer rep, but he said that I would be receiving after call. I have not received. I wasted 15mins for nothing
There is no solution to my problem.  I am very upset.
It is very difficult to reach out to customer care
Plz solve my problem as soon as possible
One of worst app.
nice respons
Nothing chanege
Really disgusting service.
So I tried to reach   costomer care because there was no invoice attached with my delivery product (not  even in   application). I had to register my product for future warranty claims, but there was no invoice. Costomer service was fantastic. Executive was very professional in her approach and 5-stars to her communication skills. Well done   ????
My product is already picked up but I don't get my refund so request to you please give me my 1651 rupees in my account
Osm response
Policy wise tou should be able to meet your competitors. SuperBuy is delivering a product on rhe same day whereas tour team is taking 7 days just to pick an item I have cancelled. Are we in 20th centrury yet
Customer care calling service awesome
Helpful interaction
Very good behaviour sir
My concern is still not resolved and the ticket is showing as closed
Not resolved my issue and without my fault cancel my order
Very good from costumer
Bed prodeakt
very help fol
Thank you Shopzilla for resolving my issue. I'm very happy.
My problem is not resolved yet
person ???? thank you so much
This is the worst ecommerce shopping experience I have ever had
Pls this time slove my problem
Don't take hold more than one minute
Thanku so much   apse bat karke bahut aacha lga
Though the issue is not resolved yet but the experience with the customer support executive is very good
bot response is many times very irritating.
Customer care executive response was excellent
Shopzilla service is very poor.if i have not received any help from Shopzilla I will quit
so Happy
Thanks Shopzilla company
Kindly make your return/ replacement policy transparent like earlier. Love ?? Shopzilla
Love to talk
very useless service no one from Shopzilla is ready to help. Totally Disappointed.????
Overall experience with Shopzilla to resolve issue is not up to the mark.
Delivery boy did not take replacement  this is not good
Work for fast
I got Duplicate product of another model, Shopzilla not ensuring that genuine dealers are available on site, customer spend their money, No customer support after that from Shopzilla other than sorry.
Sir ka samaj me aaya
Keep practical options as an return/replacement policy
They are skipping from my complaint,they said that,our back-end team will call or they stick what they to do and toatally waste and worst workmanship
Dear team ShopzillaI'm unhappy because I not received the product which I want but in the orders sowing right product but received duplicate what can we do after all of this Thank you
Nicely men
Should provide delivery details like name and number of delivery person. So as to confirm at what time we will be at home
So nice customer care service very nice , very good
For giving new Information thanks
???? ?? ????? ??? ??????? ?? ??? ???????
Best support agent Mr  , very attentive  and intelligent. Keeps doing the good work.
Worst Assistance , I have asked him to create new case he didn't created a case and he provided me different case I'd.
Excutive was not polite..
Very good??????
Not easy to reach customer support excutive
Please provide options to self edit the address and other details.
My problem solved
Thank you coustomer care on Shopzilla
Mera help bahut acche se kya
Shopzilla can make a process of verification of product before delivery yo ensure correct product is being delivered so that Hassel of return can be sorted and also be sure what is being actually delivered
V good work first time someone help me??
Dissatisfied with delivery executive
Emi related problems
Very Bad service. They took almost one months for repair.After making hundreds of call to their customer service and visiting there Andheri office for two times they provided repair.
Try to understand the customer concern and provide resolution according. But CE not able to listen
Thanks for Shopzilla team
support not good
No   customer support
Please support costumer required
My issue is resolved
Good executive manner
Minor error in service of Shopzilla nothing else... ...we love your service Shopzilla ....thnk u
Best quality
The Shopzilla support is nice
That is so best
Sir, did not deliver open box delivery, only otb based delivery, send different item. Thanks
Give a call back from you end with the resolution
My problem solve very good job thanks for u
Gudjob
I didnt get any solution from Shopzilla
Not resolved my issues.
Worst experience ever .Please add Zero also before 1
Very Good??????
Nice to talk with the executive
Do not same products deliver in imege Shopzilla
Please stick to Shopzilla policies
Do resolution fast
Good nature full help & support ????????
osm conversation sir
Very cooperative as always
Yes nice solution with my problem by customer care service thanks
I have very good experience with the Shopzilla representative.Also good information passed and helping me.Thanks
Some short of policy which is not favourable for us while we buy a product only by the udates availableon in your portal. Since we are your longterm trusted customer like us. Its really need to be improved
CLOSE YOUR BUSINESS BECAUSE YOUR SERVICES ARE NOT GOOD. YOU  DONT HAVE TIME MANAGEMENT.
The way talking with customer is gud thank you
Rufund policy
Clear policy
Seller ko boliye product achha  .... Please Shopzilla
???? ??? ???? ????? ???
Confirm the product is non defective ..after that go for delivery ??
Good behavior nd talking
Please develop delivery partner packing of products.
Call cut Diya hai me police complaint
Worst experience since last 5 or 6 purchase this time I m going to consumer form.
Please introduce email service for reaching out to the customer care team.  The floor cloth drying stand was handed over to your delivery person. But communication has not been received. Such system should be in place, please. Thanks to all of you for accepting the return request .All the best to all of you.??
Very excellent jobe
Nice costomer care
Provide solution and mail it to me
May phone is not charging properly they are me to same advance so it is don as
Fraud seller
JEEVES TECH CLOSING THE ISSUE WITHOUT SHOWING UP / SUBMITTING THE FALSE REPORT.
Return issue product not working
I received wrong product and i want replacement but replace option is not available in your app
Use of super coin
Good service im very happy
Make sure that no return policy product should be good in quality and auantity
Very good skills
If I didn\u2019t get resolution.i will highlight this to on ur social medias.i have all the proof
Very bad item and very bad experience
Thanks for guide nice guide
Caller understanding is good
Rather then customer service..if the logistics reach out needs to be improved...everytime a customer calls the logistics number which we recieve through a sms it says busy
Wishmaster doing poor
Very nice product
Your delivery agent very bad 3 time oder item without my permission canceled 10 kg weights no delivery saying I am very Disappointed
Please make possible to return damaged and differenf items even on items with no-return policy....
Get team who understands issues and resolves. Pls call other online companies and you will know what   talking. The guys can't speak customer language and after 20+ minutes on call there was no solution. Wish you all the best
Si nice customer service
Customer suport executive rute language
Increase options of return and ask the delivery person to do open box delivery even if the customer doesn't ask
When we going to purchase the product please Mention area wise product service centre number or address it's easy to buy the product
Very Good customer care executive, so soft spoken, Good response. ..
Yo can ban fraud Shopkeeper and low quality products who are selling they used to do what they want with the price of their products
Customer care does not get phone.  You guys make it easy.  Called customer care.  Customer's problem can be resolved as soon as possible.  Chat automatically goes to AI itself.  You do this, immediately call the customer care, make it easy for the customer, thank you so much!
Communication is good resolve problem is also good
All are superb ????????
Bewakuf
i am satisfied with Shopzilla team that listen my problem pls also solve my problem to give me my wish size product
Make options of replacement with other products. example I bought a product of x brand and it's not good then there will be an option of replacement with other product or upgraded product.
I am facing issues with delivery ?? of the product. When I track the order it seems will deliver same time but I have received a message that delivery will take time to ship
Please provide customer support number direct on screen.
Voice quality increase
Executive failed to answer my 2-3 pointed question as he was interested to justify his own words again and again
Support karne   sar
Every  thing appeared nice and good.
I was told that I would get an SMS regarding customer care no of aqua fresh company but didn\u2019t receive anything
Please my rifund
12 din ho gaye ab   product pickup   dusra   itna pareshan mujhe Kiya hua hai bahut   ???-??? mein call bhi   raha hun
???? ???
No need Thanku
Nice Behaviour
Poor quality products should be change
Your coustomer care is doing nothing for the solution of coustomer other than bailing and cutting the calls .iI haven't received a product marked delivered by 25 July till 22 aug i am just raising complaining for it n getting now solution evn when I am a Shopzilla plus membership. I loss the faith i have in Shopzilla today . No more order to Shopzilla
item jankari- gunwatta check karke hi aap item ka sel
Mr gaurav a polite and respectful and helpful man *****
Pl. Items with you provide hard/soft copy of invoice bill.
Thanks for inquiry
Call disconnected and never came back
Worst service provided by Shopzilla customer care...small issue that not able to solve in 4-5 days...this is awful...
They are were helpful to us
Thank you.. still the issue persists.. anyways.
aacha se bat kri bhaiya ne meri problem bhi solve krdi hai bht bht thnaxx
Best but make your delevery fast and secure
Smart watch replace
Sorry for the wrong name.
Just refund my money. Thank you Shopzilla.
World's most Pathetic Customer Care
Not good...my problem is not solved
Great Person
Good excelent
Very good job very nice miting very good
Average taking in customer care
PLEASE RESOLVED MY PROBLES PAY LATER
Company are cheat on me because my query problem is 2 months before but company are not solved my query problem
Nice Customer Excutive
Conversation experience is good.But I am waiting for solution of my problem.
Mere paise return nahin kiye ???-???   gaye hain
Don't hire guys like him just making too much  request not doing anything
Good information given
He was one of the world best man who talk with politely and resolve the issue.with good manners .I am very happy with this.
Get the closure of issue in time frame if seller is not responding
Terminate delivery charges. Many times I just cancel my order due to the delivery charges
My Problem Solved
Delivery agent should be responsible and everytime you should have his number
So far good..resolution time should be minimized
Please Do tha needful
Kindly deliver the product on time so that customer will think to use Shopzilla again. With my current experience i will never use or recommend Shopzilla
No problem resolved
???? ?? ????? ?? ??? ?? ???? ????? ???????? ?? ?? ???????? ???? ?? ???? ????? ???? ?????Whoever talked to me asked very good questions and they guided me very well.
He did not give me resolution just cut the call and i will tell you how he cut my call he just disconnect the app that help to connect for the call and i will also tell you this thing is fone by your TL or SME. ** you
I purchased pillow slepwell but quality is very bad Idontno seller me provide pillow original or duplicate
Exllent bro
Please resolve the issue on time.
Customer services need better service and can resolve issues not only noted the issue
Improve your overall service specially customer care and delivery. You should insure  delivering original product instead of fake or wrong products.
Customer support executive call is getting disconnected again and again
Item misse not refund the money
It was nice to support
Please sir product request
This is very worse experience with Shopzilla to fix this issue. Still issue not got fixed
My issue is pending since more than 3 months
Esly contact ho sake  .
Very very good ?? behaviour and i am so happy Shopzilla castomar care
It was a pleasure to talk with him, he helped me
Thanks for all Shopzilla
fraud liar irresponsible
Seller information and products accurate quality improvement
Bad watch
Good feedback from Shopzilla
Make it easy to reach customer support executive.....
Good response and understanding
Did not get my issue resolved after talking to the executive
Nice person customer executive is supportive in nature
Mujhe bahut acha lga mam se baat
Thanks for living
Improve your courier partner policy s
No service centre available in my area what should I do?
Very good?? the lady on the call was talking too nicely and resolved my problem
Why does it take 5 phone calls to refund an order that has not been delivered and your courier has misplaced or damaged.
Give a promotion to Rahul he just an amazing guy in solving the all sort of issues I think   has to give a new promotion like managing or problem solving assistant!
Love you good
Policy bad
Hackers are on the way when try to contact customer care support.
I want replace my product
Executive talk very well but not able to resolve my Chimney problem still
Ok thanku
Counter Fake product sellers
Very bad experience of Shopzilla
Customer executive should behave right way in dealing with issues and address them in right direction
Good Talking Language
Very helpful costumer service
Please remove open box delivery I have faced problem twice
Fast reach
Good customer spot
Thanks for resolving
Care should be taken for packing and transporting
Pls return my orginal shoes   ??????
Shopzilla very bed with her customer
Customer support number is not available for the product.  I hope you need to work on this, its quitedisappointing.  As me and my family are an old customer we are very happy with the service. wish you all the very best.
My order is confirmed ??
?????? ?? ???????? ?? ?? ??? ?? ?? ?? ???? ??? ???? ?????
polite behaviour and helpful
Coustomer care executive taken long time to resolve the problem.
Very good person ????????
Customer care officer is a good guy ????????
Everything is good about Shopzilla except the otp on registered no. With Shopzilla... it should come on ordered no. So that a person can initiate the return process
I already deactivated accont due to this issue .good bye Shopzilla
My according Shopzilla service has been good
It took my precious 22+ minutes to resolve my query. Please lessen the time for resolving Customers' queries.
It was good experience so far
It was nice person to interact with.... Moreover please process the promised request asap. Thanks
Really appreciate the help given by the agent
Thanking so much for you helping.
Shopzilla needs this type of quality exicutive. Sach a appreciate the work he did.
For me u r a zero support company, even smallest of issue s can not b resolved, ni body else delivers grocery in 6 plus days, v v poor support
Best results
He is not understanding my issue.
Executive gave me a wrong number.
Namaste,  se order kiya tha (Order Nova superbrom ng 1148) aur maine delivery address provide kiya tha. Lekin mujhe dukh hai ki mere order ki delivery boy ne address   pahunchane se mana kar diya  . Maine is par Shopzilla ke customer support ko inform kiya tha, lekin mujhe ab tak   bhi solution ka koi pata nahi chala hai.Maine is order     main is situation mein kafi pareshan hoon. Aap mujhe kripa karke is matter mein   taki mujhe meri delivery mil sake.   ka regular customer hoon aur main ummid  a hoon ki aap mere is problem    .Aapki prompt madad ki pratiksha mein,
Very nice castomar sarvic
Not expected..My product not working