sharmila122125/customer-support-csat huggingface dataset:
Consultant was comparative.hope to resolve my problem has soon has posible.
Pathetic service ahead in e-commerce platform
Warranty issue
Product this not match
I'm so happy for this positive response thanks
You are an excellent problem solver and have great skill to communicate with customers
Nothing problem coustomer support is very good I solved my problem very easily thank you so much...??
Kindly donot sale fake product on your site. It will harm your branding
Awesome ??
Worst experience and the agent was unable to resolve my issue
Product delivery issue
Customer care executive solved my doubts perfectly thanks Shopzilla
Resolve this issue an immediately please
As poor as the service I am receiving from Shopzilla is, I have never experienced it in my entire life. I ordered on the 23rd, and as of today, the 5th, I still have not received my order. When I contact their customer service, I receive the following response: \"We are sorry. We will fix your problem in the next three days.\" In the same manner, they keep adding three days and making excuses, but they never deliver the product..\"Fastest growing Shopzilla\"   Wow..wahat a growth..
Policy shpuld help customers. The resolution given to me was to contact the dealer and the dealer was sending me to Shopzilla...how is Shopzilla involved here?
Please Check with the payment gateway and done with fast PAYMENT process
Thanks Shopzilla ??
Happy with Shopzilla
Shopzilla services is 0
Where is gone your invoice download option
best for ayushi
Not resolved my issues.executive disconnected my cal without listening to me.not registered my complain.pathetic service.
Nice discussed with team
not only poor but worst to below worst.
I am happy taking with you ?? ?
Not replace my order
My issue was proclaimed to be solved by the executive , but it isn\u2019t solved yet
Costomer care center response very politely I'm impressed
Customer service is good
Very very poor Shopzilla
Rest is ok
Super bahut hi achcha confidence
Improve cancellation time
Provide professional training in your logistics or warehouse staffAnd Open box delivery system
it was nice talking to you
** you
Nice toking
Yet My problems not resolved, it taken more time , it is only harassment to customer.
Why My return request is cancelled
Hope for cooperation in future also.
Person told I am transferring your call to senior person and then disconnected
Try to understand the customers concern and then close the tickets else Shopzilla will soon be history.No proper resolution to my query and hence i have filed a case in consumer court.Meet you soon
I don't want to buy this item.Because I want to buy another model/items..
I think you need to improve the resolution speed
Pickup partner not good
Second time i contacted Shopzilla but got same result about early delivery.not as much expectation.
Boggas
I'm happy to talk with that executive
Please Notice
Plz don't ask me to rate
Problem   best answer     dil se Shukriya
I am fed up hearing this, if not today then tomorrow. Since yesterday the same thing is happening please be a little quick and keep your promises given to the customer.
all good waiting for invoice
Happy with costomer
Very bad customer service my query is still pending. I have ordered those items is totally different when it got delivered.No proper solution provided by the customer service.
I have order a mosquito net from Shopzilla on 21 of July. But didn't receive yet. I tried to connect to customer support they process the product as per them and and i got call from Shopzilla  it's showing on Shopzilla oder tracking also again I connected to customer service again they mention will resolve your problem before 7th of august but still I don't have any idea where my product went i am feeling helplessness.It was very bad experience. I was loyal to Shopzilla but it was heartbreaking experience for me.
I'm giving it to you after a long time but it will help to boost your performance. ??????????
The logistics has to be adhered the timelines. The promised date for my pickup is 4th of August but today is 5th but there is no update regarding the pickup, we will have to call and ask for an update.
nice talk
Information not provided by SMS
Whatever you're showing in product details, just maintain that in product delivery process. It must be same as you shown.
I am waiting for Installation from last 2 days, seating at home for installation person to come
Probalme solved kar dijiye plz
nahi
When customer trying to connect your support team. Then Please connect Shopzilla customers to your customer executive as soon as possible because it takes long time
Nyc talking way
We can redeem coins for morethan 20 rupees for a purchase
Suprb
Make it more flexible to help customers
Order delivery on time. Otherwise order not allowed. If order delivery in that time call the customer this order is not delivered by our team.
I had placed my order for return but still haven't got the approval and no problem from the front shows why it is not taking the return
This agent iss give such a great information nd her talk tone is very good...
???? ????? ??? ??? ?? ??
Thanku you
I have put an item on exchange but even after 7 days no one had visited to pick it up
Hope my issue will be sorted soon... nice to talk to you..great day..!!
Please ban sellers doing scam with buyers.
The associate just wanted to end the call as soon as possible. He just wanted to inform me that your issue will ne resolved till August 15. Please listen this call recording. How fast he gave the closing. Didn't expected this from Shopzilla.
Customer care are responsive but Shopzilla is not going in right way.Best of luck
Very nice customer support ??
I requested my order to be fast delivery,from last 2 days but still showing the same date
Don't take usage fee for pay later
Thanks for Shopzilla customer support
good services which is provide by Shopzilla
Please deliver a proper and fresh productsSo much of time taking to rase the issue and resolve the problem
???? ?????????? ?? ???? ??????? ?? ??? ?? ?????? ???? ???????? ??
Nice services
very poor service my refund is not received from google pe acount
Pls keep Shopzilla logistics address
Make simple return policy's
Thanks for instant help.
Immediate call without chat
Good warking
Very Nice Customer Care Executive & he solved my problem very well
How the hell seller can cancell order even if item is in stock this is unethical, who will pay interest for my money delayed in refund for one week?
Thanks   for helping me 10 star rating
I got my solution easily , so thaks
Good customer executive
Worst service in first experience
Make easy returns
Happy with all services
Implement Courier Delivery Service.
If possible Warranty coverage should be managed by Shopzilla.
Customer care se acche se baat   but mere   please request   meri support kijiye mere   refund   to 26 atoms Wapas Dila dijiye thank u so Mach
We have to wait a long to contact customer executive...so please contact us immediately whenever we call.
Just keep try to deliver product on time. This kind of behaviour is extremely shameful. As I'm your plus member, it's your responsibility to deliver the product on time. I have missed a good deal just because of you Shopzilla
Very poor experience
As this problem arised only due to the delivery boy so my kind request to Shopzilla that kindly take strong actions against such delivery agents who are involved in some kind of robbery or cheating or thefts one or more time..
Thay can't understand what going on for a customer to give 15 min every day for single product but problem not resolve
Please sold genuine products price is not matter quality of product is menedetry
Only trusted and efficient delivery boys are required else product wise no issues with Shopzilla
Good but
Raised a complaint and then it was not resolved
Company policy is not good
Sometimes takes time to reach
Just understood my problem and got to the resolution immediately. Happy for it
Please improve the audiblity because i heard my voice back while to talk with executive
Great work but plz resolve my problem
The customer care executive was very helpful.
Sir apse baat karke bhut acha laga But bo delivery boy dhoka kr rha hai company   kar   hai sir mere   . Jisse usne pese thage honge.. please   or mere pese bapas dilao.1000?   usne .
Great work for customer service
Improve delivery service
Good communication skill
Shopzilla Delivery very Very late...many times..I m not Satisfied.
Shopzilla customer care service is soo good
very bad service delhvery peson??
3rd class Shopzilla
Thank you  ?
Excellent job by customer support executive
I am Happy with this support team agent????
Very good service for Shopzilla
No solutaion give me by custmer service
Resolution for an issue is very bad.
Happy to talk
. ???????
Thank you for customer care support to reslove my problem
Coustomer support is good but not solved my problem ??????????Please return my product ????????
Please Shopzilla wallet
Nice customer support for Shopzilla
Overall very nice experience with talking to your customer care executive. Thank you Shopzilla.
Very good coustumer saport
Faaltu experience
Need some training to delivery executive.
Need to be more professional. I had my issues since last 1month. Agian now when the return was   it was for one whereas the ceiling light came in a pair, in a single packet
So beautiful support in customer service.
Good to know the resolution about receiving the product.but I am looking to solve my issue. ONE MORE IMPORTANT THING TO MENTION   has issues.Advance payment should be taken care of seriously in COD selection.
Easy in reaching to customer executive
There would be quick action on costumes issues.
Orders cancel
???? ???? ?? ?? ?? ???? ???? ???? ???????? ??  ????  ?? ????? ?? ???? ?? ????  ?? ?? ???  ????? ?? ??? ??????  ???? ???
His behaviour is so ????
Good behaviour of customer service executive.
everything was right
Thanks for Shopzilla costume support
Extended warranty should be taken care ... and the agent should have proper knowledge about the extended warranty and how it works
Good Response
Try to adhere to the promised delivery timeline or else don't promise customers any date and time. Worst service.
Very bad response every time
Added tha customer care number in your apps support
Support care team is great
Thanks yumesh
The price of the product is decreased after I purchased and when I ask for the support executive to provide the new offer . They say it is not possible.. worst policy. SuperBuy provides flexible options and gives back the reduced amount .
She was an best executive ever
Please reduce period of return it has already been 30 days
Thank  you for your help with this matter
Good customer supports
Out Standing
Very bad Shopzilla
Thanks  for mere question  ke answer  ke liye
I have been scammed by Shopzilla for the second time. You people are fraud. Scammers.
He said that he raised return request for my product but he tell lie and there is no return request raised by him
Never solved any problem
I have very bad experience with Shopzilla. I am decided no. I never book. Any item from Shopzilla from now
This message is for customer executive Thank for your time and to provide me better service  it was great that how you was trying to help me out .....  bless you dear.. ????5\\5 rating
Good solve my problem thanks Shopzilla ??
Didn\u2019t resolve
Thank you  In positive way You was speaking Continuesly like fixed robot??????????   but its ok great. Try to speak little slower than that.
Thanks Shopzilla customer care
Plz add refund option for all products
Do not schedule delivery or pickup before the mentioned date and time. People have planned things out.
Hum log   bhi product delivery nahi   hai or humlog jab customer ko call  e hai to oo bolta hai ki help   but koi help nahi hota hai or nahi  mera order Kiya hua product nahi delivery karwata hai
Worst problem solving  team . Problem has been not solved about a one month
Order delay 5 days from the given date.
I m still pending for resolution
Website  description  and color  should be correct
Please boycott this type of seller from reliable Shopzilla,
Customer support is good
My issue resolved
Delivery agent cut the call and not delivered item
Ha thik ji
Good behavior customer care
Fast order delivery
Very nice customer service
Not satisfactory with your policy services
Very Very good
Service was good??
pathetic service
dont make strict policy your customers is sensitive
The way to attend the customer and resolve their issue is owsme . I love your work
Talk to mam in very easily solve my problem thankyou very much
Ektv
Good coustomer care executive
I got product with not working as expected. So order should be return not technician visit
Customer executive working good
Not happy Shopzilla return policy
Yes thanks for solve my problem...
Everything when i am ordering Mamy poko pants, i am facing isues..this is the last time i am ordering the daipers...
My order has been canceled but I want coupon as per my next order for help
All giod
Please try to give refund
Pls provides us a correct product...
Very very very poor service filf
Give the access to excutive beyond explaining the same thing which was mentioned on Shopzilla app.
I love to shop with Shopzilla and thank you for such a polite person in your customer care. all fine nothing to say.and please deal with good saler who have good quality of products.coz. many times I got cheap quality of products.so please take care of all that thank you ??????
Very good Vivek support
Shopzilla and Shopzilla have Nexus to irritate the customer and not resolving the problem
Very nice experience thank you   ??????
Shopzilla wereste
Thank you for the help. The customer executive was too much to helping me
AAP is well
Very good aur very bad service some time.
Not happy after sales service
account open kariye
Support was very good. But product replacement time very long 24 to 48 hours.
helped me regarding my query and resolved it very well\u2026Thanku  ??
Please provide genuine details and make sure call attender should connect with the team when customer connect multiple times to solve the issue
very politely explained sounds educated and experienced
An had a good vibes and convo skills...
Product invoices are downloaded from app/website in unsupported/corrupted format.Please work on that so customer will not suffer for just a invoice.
Fastly delivery any product pick
All is right .
Having been delivered damaged product, how can i rate you? Nonsense
Issue resolve thanx to Shopzilla
Not adequate
Do not keep no return policy in any product
No any consirn
Customer support mujhe joh last time call   thaa, unke sath baat karneka experience bahat achha hai
Delivery agent behaviour is not good
Pagal bana rha h ye Bhai
Agent was in hurry
I contacted regarding an order where only a code had to be emailed but delivery date was of 7 days out. Sending a code in email should be instant (should not take that long). But the support executive didn understand the issue/concern.
Politatly talk .. Shopzilla customer support
He understood my concern and took appropriate action
Worst experience ever I faced on Shopzilla with there costomer services. totally useless executives they disconnect call while talking them to about product related concerns please kick them out from your company
Excellent......!!
good servies
Good at all But pay later usese charge is to high
You need to improve complain resolution service.
I ordered 2KG (500gm x 4 pc.)   but received only 1.5KG (250gm x 6 Pc.). Support executive was not able to understand how much I ordered and how much quantities should deliver
Different Product sent and return got cancelled, your policy not accepting to return again.??
Still return pickup did not completed.
My Oder cancel without information
Thanks sir for supporting me
good behaviour
The support executive was too dumb .he don't know how to address the cx .worst customer service experience.fake updates and complaint are provided.i am highlighting this issue to the concerned team
Everything is fine regarding the issue solving but I have a request to Shopzilla it is a kind of feedback, please reduce the callback time because when we have an issue it is very hard to wait til 7-10minutes for a call.
Teke less time please
So thanks mam.
I m happy talk with youBut your ac installation is very poor service
Breach of contract is not good for a reliable firm.
Different item
I filing good
Bahut accha baat kiya Good
The customer support person was really amazing ?? who solve my all queries and talk to me in a very polite and professional way. I personally I like connect with that person again when I called by Shopzilla customer support service. Thanks for considering my feedback.
Create a compulsory photo of product company package front and back sides, So, that customer can verify that its the product which is actually labeled on the Product title. Sometimes the titles are just jumbled words, and you can find multiple similar titles.Reasons1) The product titles claim to have specification of product but sometimes the detail are just similar but are not actually same.2) Sometimes sellers have not clearly specified all the details and specifications of product.So by having a product packaging detail photos, customer can verify whether the product have those specifications or not before actually receiving and returning products.
Difficult to reach out to customer care due to bot which don't understand our query
Will complaint to the platform provider not to the third-party
Thank for Shopzilla services
Not good answer
Call ka direct system   h
My query is not resolved. I am charged Rs 17.7 Shopzilla pay later usage fees which should not be applied during transaction, instead it should be applied after bill generation. Moreover Shopzilla usage fee is Rs 5+gst(5.9) for amount up to 1000, but I am charged Rs 17.7, Which is not as per fees and charges policy of Shopzilla pay later on Shopzilla.com.
Never solved any problem.
If something is ordered a wrong size than, it should be allowed to change size till order is not dispatched.
Very bad working
Tryy to understand the situation of mine.for the 4th time I didn't replace my order due to brand name missue.moreover got same product not replaced.originally it is mentioned I will get pack of 4.but it is not fulfilled.either give me pack of five or get back it.i don't want money also
I would like to thank customer care executive Mr.   in understanding my issue and solve the same with ease.
Better than other
Customer executive was really nice and polite and I am sure she will solve my problem
3rd class support. Will delete my 9 year long account on Shopzilla. Worst service responses. They read out what is already visible on my order page on the Shopzilla app.
sir behaviour is very good and helpful
?????? ???? ??????? ?? ???? ???? ?? ??? ??
Underage smoothly
Product delivered to me is leaking but I didn't want cash back but replacement of damaged product.So you should help me instead of cash replacement as I need product.Thanks
Shi se problem suni or help bhi kri
Very poor help system
Simply they are ubabale to resolve the issue only rata rata ya answer and flio  do fomarlity by this feed baack i m totally diappointed that repotetation of Shopzilla dont care
Need Other language customer care services
Such a disgusting service by Shopzilla
Please change ur exchange policy of product
Not giving proper solutions
Short knowledge of process
After requesting for call, I had to wait for 5-7 minutes. If this waiting time can be reduced, it will be great.
Nice gudine custmore cear
Officer was very polite and understood the problem and helped me in resolving my problem. She was of very cooperative nature. Thank you ??
Very unprofessional, very arrogant, lier, dishonest senior desk. In comparison with SuperBuy customer support Shopzilla support is a total disappointment.
baat krke meri problem solve ho gyi thank u sister
Ok.thank you
Guy name   helped me to get my refund for wrong product delivered
??? ?????? ????....... ??????? ?? ????? ??????? ??
I am happy an thanks to Shopzilla
Osm love you
Customer support good cordinate
Reduce call back requirement and resolution at first point of contact
My product did not received and Irritating me,taking too much time for approval still my isseue didn't resolve my product.
Sellers wrong product allow stopped
This costumer support is very gud
Duplicate items received.. very poor.. rubbish service
Quick to respond . Thank you!
Need chat assistance too
Make more good policy
No accurate information is giving by Customer care..
The product was the worst . The installation service was pathetic. If the concern isn't resolved legal actions would be taken.
DISMISS ALL APPOINT NEW RESPONSIBLE PEOPLE
Grocery items are not delivered within time . This is rediculous
She is very good and we enjoy a lot while talking and she helped me a lot in solving my issue and her voice also very sweet
I want to return my product only.
Mast ho aap
Worst worst worst worst Worst worst worst worst Worst worst worst worst Worst worst worst worst experience
Worst experience even your employee  disconnect call by his side after lusten my query
Wrong delivered
Resolve my solution soon
Price decrease
Not solve my problem.my refund not process.4999. rupees.please give my refund
very calm answer and understanding my problem
Thank you so much Shopzilla
I want to order some groceries products but it is not taking my order
thanx 4  try
Good try to talk in regional language
Agent cancelling the order and blaming customer is nonsense
Customer executive response was very poor they only give information and no resolution and the audio quality was very pathetic and not audible..My issue is not resolved and i will raise my concern to consumer forum and other higher govt officials for this scam and cheat
Problem SEND TO CUSTOMER COURT WHICH CAN SOLVE BY Shopzilla EASILY...
Please make replacement service soon as possible
Please help me  ????????Many time I request rejected ??Wrong product receive complete different product different colour brand design ???? please help me accept my issue and solve my problem I am too much frustrated?? Very bad service   ?????????????? I hate sailor too much disgusting person ?? my issue is not accept ,,,????salesman is very bad person ??????????????????????????They show something else and sell something else. ??????????????My money is not being returned. ??I lost 5,399rs???? please help me
one of the best customer careI really like it
Your delivery partner not good
Shopzilla customer support very poor My one month problem not solve till time
Not solve my problem
Nice to talk auth her .
Though   is doing good SELLERS ARE MAKING THE CUSTOMERS UNHAPPY BY SENDING WRONG PRODUCTS (in adequate length in my case) so   NEEDS TO TAKE ACTION AGAINST SUCH SELLERS STRICTLY AND COMPENSATE THE BUYERS
Guide your delivery agent to keep change money with them while delivering to he orders
She is having very very sweet nature.earlier I had very bad experiences too but this time I realize that , a human can be that much sweet also.I am sharing this experience as because I'm completely satisfied with her behaviour. Even I didn't speak and she solve each and every problem very very easily.Now I can proydly say , thank you Shopzilla for your generous support.
When ever the product get cancelled of any customer so pls give a grief about it that why the order gets cancelled ????
Please insure resolve the issue in one time .I see always take 2-4 time submit our complaint again ana again then issue has resolved.
Kamal, support person. There is no need to improve.
Thank you so much help karne   ??
I am not happy
RESOLVE NAY ISSUE
Fruad sellers
Need to connect sooon
Exchange policy not clear at Shopzilla and Shopzilla interaction end
My issue is not with customer interaction,  neither I purchased customer interaction. Please put feedback options for your delivery and delay issues in delivery. I would give that as extremely poor feedback for the delay that happens in delivery , already delivery times are 9-10 days and further Shopzilla make further delays in deliveries to all the orders,  as it's not just a case with 1 or 2 order.
Respons to late
Bery police and helpful. Impressed..
Plzz resolved issue in few time
Train them properly