sharmila122125/customer-support-csat huggingface dataset:
Only ticket rises this is not solutions. Please foxes in resolution.
Very helpfull and give sufficent time to listen my problem
Very bad service provide by Shopzilla
Mere product ke andar   aaya hai mising ho gaya hai product
The Agent is excellent & brilliant for solve costumers Problems and Really I am happy for this.
Retan
I am happy by the survice
Escalation matrix required
Please connect the call soon and the update should be done without any call
Sorry to say Very bad service I faced....
Thank you so much . This time I am extremely happy with Shopzilla executive.
Thank i
Nicely talk
Customer support number direct on page
Thankyou for the help
Salary badwado us executive ki
Please bring back the refund option too.
They does not solve my problems
100% customer satisfaction only
Fully waste my money
In help menu itself, there should be an option of chat with customer rep.
My issue was solved I m happy coustomer service ??
Item up to 30 days It doesn't come to work
The product you will not return then please don't shell your app company not help costmar
Good behaviour and best communication
Take action immediately, don't prolong it.
Ok thanks thanks
Shopzilla is my first choice when it's come to shopping for me.I love the service as always.
?????? ?? ????? ??? ?? ???? ?? ??? ??????? ??? ?? ????? ??????? ????? ??? ?? ??????? ??? ??? ?? ???? ???????? ?? ?? ???? ???? ???? ??????
Very poor customer care behaviour
It was a great pleasure to talk to you. Thank you. Your call was very important for us.
Delever boy very bad
Over Good
Take action on seller for worried to customer..
Nice ?? but muje delevery time pr
Realme mobile damage
Thank you Shopzilla,  it upCustomer executive very good Im satisfied with customer executive,
Call disconnected in between but didn't received the calls again from Shopzilla side... We use to replace the request...
Thank's Shopzilla customer care
Product very less size but not recognized
Executive was professional
Reduce late delivery for electronic products
It's Shopzilla who delivered the wrong product than ordered.Even requested to exchange (not return). I understood the return policy but since I was not expecting anything wrong from Shopzilla that they will deliver small size when medium size ordered. Anyways, not happy as they didn't accept my request for exchange.
Pathetic Agent
They talk very well and if there is a problem, they try to solve it in the best possible way.
Love you.??
Very good toking
Provide more information to app and customer service staff..Not collaboration between delivery agency
I am order 6 nom shoes but received 8 nom shoes, policy expired but I want to return, because I am out off town.
It was an awesome experience to interact with your customer care. problem listened carefully and finally resolved. Thank you.
Shopzilla is in the seller's favor even at the cost of cheating the customer.
First of all you guys stop giving wrong information why your customers are troubled by giving wrong informationYou have been made to solve the problem of that pay customer and not to give wrong information.If you guys don't solve this thing, then I will have to go shopping somewhere elseI am very embarrassed to say that I have been associated with your Shopzilla for almost 5 years.I want to speak simple, keep good people in customer care who can give royal information.                                   Thanku
Customer talking good
Teach to your employee
Prepaid ordered are being misused by delivery partners ..please have a glance over it ...and take severe act upon it
Very very much satisfied with Customer care executive. She really understand and work on it and guide me the path which can resolve my issueThanks a lot. Appreciate a lot for her support.
Very humble
Customer Support Executive's Behaviour and communication skills found  outstanding as I expected from Shopzilla... Highly thankful to Shopzilla for selecting such Executives...10 out of 10...
Sir please change my airpods boat 161
Bh making instant refund
Thank you Shopzilla for solved my concern
Please make reaching customer service more convenient.
I satisfied with your resolution
Call back needs to be improved.
dilevry very late I am not happy
My query has not been resolve and it is not gonna resolve by any of u. Thank u sooooo much for u to not taking any effort
Customer care  support is very helpful and candid conversation with adequate communication skills
You are becoming scam company for  n people...there is no co ordination in the company.. despite telling the problem in pickup of product,you are not mentioning in the return thread & unnecessary delay in the same... every customer care executive doesn't know what the previous executive has done... every time you are cancelling the request & raise new issue so that new time line can be given...& After so much frustration customer, customer will stop contacting...& You will get money by fraudulent means...Shame on you   again repeat Shame on You..
Nice job Shopzilla ??
I am advice please don't shoping Shopzilla
We need excustive to solve the problem not like to just hear it and say I apologise for the issue. My problem not slove.
Return request of my product
They have taken 40 mins to resolve my issue
Good work good service
This is totally we are cheating with our customersKindly be in ethical business
Support Executive should be supportive towards Customer
I Am Really Happy To Talk With Customer Support Executive Named KirtiiShe Tried Every Possible Way To Resolve My Concern Thanks
TQ sir
Communication skill is nice
They take a lot of time to coordinate back again
Agent was half asleep ??
Good and prominent reply
Horrible support not at all customer centric
Very very poor serviceShopzilla,
So cool service
Very kind person and understand my problem
Resolve my issue aspa
In 3 fold umbrella by Shopzilla smartbuy they are still showing 7 days return policy, I do believe when I order my 2 fold umbrella of Shopzilla smartbuy it had return policy as well.
I love you Shopzilla
Shopzilla is a thief and it makes fool to their customers ??
I got Very bad products
A instant online 24 hour chat system which directly slove customer issue.
Mrp rs 95 and I m buying 130, so pls return my payment..Your seller was froud.
Please refund my bank account not Shopzilla wallet ok
Till now my problem have not been solved, but exicutive behaviour so good
I'm happy ?? thank you for the customer support
I received an fake iPhone 14 pro from Shopzilla, No support from Shopzilla yet.
The service executive handled the issue very politely and explained everything in ease way I'm satisfied with the support
Very i
The delivery boy's number should be mandatory so that the customer can connect himself
Give a warranty period from your side means from Shopzilla it will differentiate from other e-commerce company.
Shopzilla needs to improve on support services support and after sales services are declining very fast day to day
refund my money your terms and conditions i followed . but your side not followed the terms 10 to 15 days refund , but now 20 days gone still i dont received the refund.. i payed the emi of cancelled order , very worst support from Shopzilla i never seen this before from fli
Weldone boys
Shopzilla is the worst app.  This is my last order from Shopzilla and no one from my family or friends will ever orderfrom Shopzilla after this issue. You took my money and did not deliver my guitar strings. You will rot in hell.
Very Poor Support
My problem is not solved by customer service and very poor service
Very Nice response from Shopzilla person
Very nice customer support person <3
I am very happy is is product very nice
Please stop fake product sell and fake delivered when its not reached to customers
Make your service better it is very poor.
Customer support was very effective but it did not solved my problem yet . It brought so much difficulty even being plus member on Shopzilla. My first return request was rejected by seller even I gave all the necessary information. And attached necessary documents also. This was not expected from Shopzilla.
Please support provide till result and work with customer as a good person.
Install my bed by today .. its already very late since you have delayed
My return pick up was not completed even it was cancelled by the pickup agent and its status is cancelled by the customer even I did not cancel it is not good proper solution. This is not expected from the Shopzilla.Please arrange my pickup or send me money back at earliest.
Package??ke aupar thoda dhyan dijiye........
Very bad service... Why my order is not delivered yet... It's not on time... You are not supposed to make your customers feel bad... I wanty order today itself
Your delivery service is slowI m not happy your service
Pls solved customer query asap??
Please proper support for customer.I m not setisfy for service.
give more information regarding offer and cashback coupons to ur executives.
Diapointed
The man was very kind and he was talking me very polite.
Krat   & NetSuper are fraud sellers. Save your innocent customer from them.
Order 28 ka magaya tha aur 30 bhej diya hai
We discontentd with this late order
Thanks  for helping me ????????
Third class company because of third class customer service.From 8th August your senior team and juniors are giving me lolipop not satisfactory answer.This is ridiculous.Shopzilla provided internal damaged TV and not pro
How someone like her could be a senior support executive\u2026.horrible experience with this girl .allegedly said that i have the product and i am lying
Thanks Sumit Sir For being well informed
Given good support ??
I called 3 times a day. Everytime I say the same thing,they say the same thing and the call gest disconnected. The return request is getting processed for 15 days now, no resolution. Regretting a lot for coming back to Shopzilla.
Order delay Poor service by Shopzilla ????????????????????????????????????????????????????????????????????????????
Deal with seller
the return policy should be enhanced
Very good explanation and very nice talking I am happy ??
You welcome ??
Dear Shopzilla Support Team,I hope this email finds you well. I am writing to inquire about my eligibility for the ongoing \"Rush  ,   Pao\" offer. I recently completed an order on Shopzilla within the specified time frame for this promotion and I would like to confirm whether I qualify for the associated cashback. :OrderOrder Date: 21 August I made sure to follow all the terms and conditions outlined for this offer, and I am eager to know if I am eligible for the cashback as mentioned in the promotion. I value your prompt response and assistance in clarifying this matter.If you require any additional information from my end to verify my eligibility, please do not hesitate to reach out. I appreciate your attention to this matter and look forward to hearing from you soon.Thank you for your time and assistance.Best regard
To bad customer service put me for 6 minutes on hold gona put review about bad service
Try to return product or if u want to refund scan availablity is needed
Not Bluetooth charging type cable and aer rabad
Delivery boy contact no
Very good customer support team behaviour and work it's amazing experience
This customer support   is very nice so I am satisfy Lucent bahut acche tarike se samjhaya thanku
Tq for helping me
good respons
Please solve my problem as early as possible ??
Thxxx
Customer executive was very nice and very polite.
Product quality are good and rate is more than less to other apps.Easy to return
V good person
great experience shruti
Pls resolve the issue as early as possible
My issue is not Salve
They quickly response.. Thank you
NICE ALL
Kindly solve my complain issue regarding my fake return status updated by your today Master man/delivery boy and Shopzilla will be action against that man and if my problem sove quickly I will be very happy ??
Customer support executive   was polite and understand my product related queries...I am happy so and recommend Shopzilla to hier such soft hearted.....thanks alot once again minakshi
Your service is fast and reliable
Refund me back
Customer care support executive is great and helpful
Thanku so much ?? customer service.... always happy to you ..thanku for nice information...thanku a lot ...a lottttttt .....
Better control and management of your suppliers to ensure they perform and deliver
Wjhj
Don't hide the policy
The customer care was unable to resolve my query, my order has not been delevered from more than 20 days what is the issue... I need my money back and need to cancel the order
What if you find a vendor selling pirated copies of the books, would you ask the. Customer to accept the fate of buying such products? I don't think it is a best practice since I don't have an option to refund I do now want to accept the book from same vendor do a QC from your side before sending a product to the customer. If there is an option of recieving original book of the publisher from another vendor that would ease the process of replacement.
I am very upset to reply the product cannot be replaced and pickup. I cannot help you.
Helpful customer team
Thanks saroj diwedi sir
Make return policies felxible in all cases
Warranty claim I have no any contact and not received SMS
More information like that delivery boy location
Please make the number of the delivery agent available to customers - it will save a lot of time
I like your explana
Voice are very good and helpful nature ??
My order not received time per and my office timing Monday to Friday time 09.00 am to 5 PM and aapke delivery boy ki tarf se muje   9 PM delivery   aate haai my issue y haai
Overall my conversation is good ??
Yeah mam bahut hi   vyavhar  e hain customer se   se gujarish   Inko promotion karaya
Please kick out AI
Charging issues   please
Thank you for resolving
Resplv
Do not respond in my product
care Services
please solve my problem as soon as you please
My issue is not resolved. ..i'm not satisfied
Be careful in providing our orders to avoid such hassle.
One of the most pathetic service i have ever seen in my entire life.
Very Good Response from Shopzilla Consultant
Choose better delivery partners
Owesom ??
dikhta h bo product seller nahi bhejte h
Helping person
Good customer care support.
Very good language
Yet Not resolved problem.
Can not remove GST number added.
Plz solve my problem my product warranty
Kindly resolve the problem.
Very good survice.
Very nice call from Shopzilla
Best experience excutive
Only this one customer support has properly short out my problem thanks to him and please told to other that they have understands customer problem
Good and better
Shopzilla ghatiya market place seller duplicate product sale Shopzilla customer service very poor feedback
Always bae service
Thank you so much ??????????
now a days getting customer support from Shopzilla is difficult
After sale service of the product must be care off.
Very bad Service
Problem solved nahi
Only One Thing To SayThank You Very Much Shopzilla Team
reduce the time to connect
Good products resnabel price ?? ??
Need more reformation in policies as sometimes we as customer recieve wrong product and that product non returnable.
Your delivery system is very poor like tortoise andI am not satisfied with that.
Everything was fine. They are best in their business(customer interaction).
Answers are good for customers.. Thank u
Very very very helpful     Thankyou mam
Very nice voice and informed
Customer executive said hewillshareemail on no open box delivery butshared feedback mail first
impressed with the services
Please resolved my replacement request
7 days replacment policy today but now FK is denied for replacement very poor approach.Will inform to all my office colleagues never buy any product from Shopzilla.Also will have to go consumer court for this kind of service.
Add exchange option for purchased products for customers
The Customer Service Agent Is very Good and has solved my problem immediately ??
Solve my problem as m being harassed  by Shopzilla
Easily resolved my problm thanku
Good and quick response..
All time you have taken 3 working days it was more time to resolve the issue on2023. Please update yourself.
Kya   product deilever hi nhi hua ander box Khali tha total   aj to   ka
I have order one tempered glass for my phone but I have received wrong product and the Shopzilla policy doesn't allow me to return or refund me, so this was my last purchase from Shopzilla mostly I am shifting to SuperBuy so please   your value such non sense thinking I can go to the consumer court aslo but the amount of the product is very so I am hold one but Shopzilla will suffer on this. worst experience on online shopping I faced on Shopzilla not even customer support can help because of Shopzilla policy   them to help me. And I have call recording of customer that will go on YouTube and face book and low rating I will provide to Shopzilla Thank you If there was no return then delivery boys to give use demo on delivery time why we have face this time of issues if we pay full amount to you I am not happy with Shopzilla.
thank you for the nice talk
thanks for correcting my problem
Behaviour of customer executive is good ... But delivery agent are note porpoly maintain
Executive disconnected my call 3 times without resolving issue
Very good customer excutive my problem step by step solve I am happy thanks Shopzilla
The good customer support executive team
She hang up the call on my face without any resolution. Even many times and Shopzilla are pathetic with their customers who don't provide resolutions.
Itens not delivered this should be immediately addressed
I am facing replacement time same issue to my product productivity very bad but your customer agent solve the issue. So I am replacement next time which will be delivered me.so my product proclivity will be good. Your customer agent 5 star about me
So much good ????
Very good talkative way I like it
I am appreciated for you customers ??
Third classes service Shopzilla no trusted Shopzilla
Problem not solve
Similar issues faced on too many occasions in the recent past.Monotonous response, \"sorry\" is the only word stressed upon, but the problem isn't resolved and is repetitive.I am a \"PLUS\" member, which is of no relevance.I don't know why I fall prey to, shopping on this platform repeatedly after facing the brunt.
I got very bad quality anjeer. Nobody helping me to return it. I will file complaint against Shopzilla in online consumer forum and food corporation of  .
Shopzilla have worst wishmasters who always reduce the values of exchange products.
Please give cancle option even when product is out for delivery
All team the best
Give executive access to what happened in the app regarding the product
Best behaviour of customer care agent
The executive was well spoken and was not disturbed even when I asked here and there questions.Liked his manners and way of talking was also good.
Plzz add cancellation option in Shopzilla pay later option
The consultant was polite in talking.
please resolve issues  with time that have mentioned when purchased the item.
Please don't call without informing. An try to solve my issue quickly.
Very interesting person
The product that I wanted to return was not picked up, please look at it
Providing cashback offer bt never received any cashback after 5 star rating
Please return request my order
One worst product I got from Shopzilla, I just open and it was not at all eatable.bade badde Kidde thay almonds k around.you people are not rate your supplier.
Very fast service
helpul information thank you
Nice job ??
Customer care shud hv the access of the delivery hub to reso
Thank you for supporting
Stop fooling
Wasted my time
Mujhe 10 dino se pareshan kar rakha hai
Take a short time to connect customer care
Please help me order not delivered, window AC cleaning any person will not call and come for AC cleaning
Reduce time to resolve problems
Don't list poor quality products for sale without return policy. It only ruins Shopzilla name.
Speed work is very good ??
Problem still unresolved
Kindly please be kore clear on imformations and use some good headphones
This is my issue watch dizo sports 2
Overall well knowledgeable person
That's good costomer
executive confirmed for sending denial mail for non acceptance of return , but mail not received
Kam   chahie
They disconnected the call or make call on hold many min
Solve problem quick
The customer call service was good my problem is solved thank for the good behavior of the mam who was in call
Very good response has been given, my sati has been solved, I liked it very much, I am very happy
Nyc music & Calling voice
I m happy to resolve my prblm
Waste of time.. customer support is just useless.. no resolution till now since last 12 daya on the same issue.. fake promises of 24-48 hours everyday.
Kindly resolve my issue
Over all excellent
Resolved issue in quick succession
Thanks madam solf my problem
Mu item is wrong...so much time to solve my problem..so much time taken my refund my money
Sab ek hi baat bolte h
Not resolve problem
Kindly arrange pick up of return products on ASAP basis and provide refund once the product received by the agent.
Worst service, always give next date for waiting
Good soft skills
He disconnected the call before giving me the resolution what the hell is this happening and you guys are thinking that the customer give the c-sat what the hell you guys are just making fool of the customer
Please give the product return slip on pickup time
Nice Customer support??
Please teach the Customer Support Executives about Politeness.
Shopzilla sarvice verry poor.
Do not approved the retailer which fooled to the customer.
Thank you for mr abhishek   excustive for solving my issues.. I am very for the time he take to listen my issues..nice conversation with him.i think we want like him to listen what are we saying..???????????????????????? plz make things easy to talk coustmer care.thank you.
Good response thank u
He was good , solve my problem so easyly
Over good
I am happy with all services provided by Shopzilla.Thank you
Stop sending mising item and fraud
Thank you sir very very nice
Very bad e commerce service, i will never shop from this platform now
1. Ease the access to customers2. Make resolution faster3. Reduce the connectivity time to customer representatives
Polite agent
I have not issue with costumer support team Very dissatisfied with delay   which company take 10 days in dellivery I have order in 15 august since 18 August no movement in shipment we are kidding with costumer why we are take order when we are not able to deliver on time multiple time order from Shopzilla he take 2-3 days this is special order take 10 day Guys improve your   surviceThis is my last order from Shopzilla if u are not able to deliver mark cancle
best shoping app forever
The customer executive has excellent communication skill
Mera boult ka headphone ka   kar rha he or ab bol rhe he     he waratty
Remove duplicate products
Best information mam Please request he ki Aap mera order fast delivery karvaye
Worst service from seller and delivery time
I'm extremely dissatisfied with the service
CUSTOMER EXECUTIVE SERVICE
Product not delivered but showing delivered
Give a direct number to call to enquire about perticular product related issue
Unable to promise delivery time after raising issue
worst agent
Waste product, I lost my 6000, I will cast on you
No solution provided wrost services
Shopzilla bahut bekar ar ghatiya company h
Pathetic service, no resolution
Regarding the current issue my order was not delivered and canceled from the logistics side without visiting my address premise. Though he called me yesterday afternoon and told me the goods will be delivered in one hour,but thereafter no contact and they canceled my order today
All okay and good.
Give charge them to reschedule or fast delivery options.
Good helpful
If this issue is again marked as resolved without resolving the actual issue, I am going to file a case in consumer court
customer service provider placed the return request without even taking the concern....comm skill -zeroOwnership - negative
Good exprnc
Executives are well mannered and polite
App sudharo apna..
I m going to sue Shopzilla in consumer court