sharmila122125/customer-support-csat huggingface dataset:
In such cases where nobody comes ti to pick up parcel us should offer advance refund within 10 days or something like that or else you'll loose customer
Good talk and resolve my issue
Iam happy whith this superb product! Thank you!
Option to upload the images/videos of the product (if defect is visible) on the site than having to wait wait for senior to make contact with us. Please give us the options to chat with the agents.
MastHai
???? ??? ??? ?? ?????????? ?????? ?? ??? ?? ??? ???? ????? ?? ?? ??? ??? ????? ???? ???? ?? ??? ???? ??????? ??? ???? ??? ?? ??? ?? ?????????? ??? ?????? ??? ???? ??????? ,???? ???????? 24 ???? 48 ???? ?? ???? ??? ??? ??
Exchange of old phone procedure should have clear mention in the app.
Feedback helpful
Very bad experience 1month continue complain but not solve my issue
Refund         Esssueeeeee
One plus Bluetooth
Kindly felexible your policy
Call facilities
Shopzilla delivery boy poor experience
Good help provide me
Make sure product will have to check twice bwfore the customer received.or open box delivery
Lovely ????
Thank you Shopzilla and there customer care team to help a customer for solve problems.
I already raised my return request with in return policy time. Delivery person not pick up my return items. Know u r not returning my product. I am getting very bad experience with Shopzilla
Good work Shopzilla
Bekaar
you guys take a lot of time
Tq you so much Shopzilla hlepline
Worst delivery partnera
Difficult to reach customer support
I'm very happy with customer support executive
Customer support executive very good toke resolve my query thkue so much
Excellent work customer care service
THANK YOU Shopzilla ??
Useless support
Mujhe Massage Kijiye Taki Text Kar Main Apna Kam Poora Karoon Yani Mujhe Link Bhejiye
Shopzilla is best service provider to me really I like customer service 24hr many many thanks
Torn boxer
Already improved service
I have ordered one set of DOMS water colour tube (12 shades), whose original price   349/- and after discount it costs to me   181/- . Price mentioned in the packet is   100/- +   15/-
Don't cheat costumer
If any product is not available or colour of that product is not available, then you should clearly mentioned that it is not available is stock. It is not good to send other product or change in colour. It is very disappointing.
Politely talk
Please make sure whether the open box delivery should be opened by delivery guy instead of giving away to customer
Words can't express the shit I've been put through
Give installation in short time!
Nice gesture from customer executive
Customer support person has addressed my concern & now waiting for the resolution.
I called your customer care executive to talk about my return policy of a product that I recently purchased. it was an airpod and left side of the airpod is not working when it is delivered I initiated the return request there is no response from your side. Every executives told me that  "we escalated your problem to the concern authority they will resolved your problem soon  " but till now the defective product not yet picked up.How irresponsible people you are
online system is good
Thanks to Shopzilla to remove my problems and Also thanks to the customer support executive for talking to me nicely and helping me   so much
It is very good ??
Very good interaction with abhishek.. resolved my issue.. and very polite.. thankyou Shopzilla for good.. customer service
best answer for my problem
Talk to a great executive ?? she was too humble and good to talk
Pls change status to out for delivery only when it is actually out for delivery. Delivery agents make it out for delivery from morning, and it always takes them to evening to deliver, because of that we had to make sure sm1 is available to receive the product, and had to cancel any small plans. So pls change status when it actually out for delivery.
Bohot acha
Shopzilla pay later ka emi mana timely jama kar diye tha tabhi bhi mera late payment show kar raha hai   credit score Kam kar Diya hai
If customers are genuine,plz takecare of there product related issues.
I request for related to product. Kindly arrange same product delivered to customers which is ordered. Why you wasted time of customers.
worst customer care service by Shopzilla. Customer care executives only making fool to customers and not resolving any problem
Plz shortout my consent as soon as possible
Out standing support and help me with hassle free manner
Please look this Unawareness type Executive.Directly mute my calls
Your company and customer care support or excellent
only one item pickup issue is my issue from Shopzilla otherwise nothing
The customer care exclusive is very polite and he very fast understand my query and resolved thanks to this guys
The style of speaking was very good
Please work on your policies and make them a bit flexier.
Some Delivery person are not good   and not delivered on time plz improve in this category.
1st time i am reaching customer service its awesome and very good conversation .Thank you ??
Please request returns this order not replace
Good product for
Should get return and replacement options for all devices
Please don't do burglary with customers and stop selling fake and defective products.
The executive was very polite understanding she help me to understand the step what should to b followed for next product before buying she helped me a lot she explained me in detail which help me more better to understand I will rate this executive 10 of 10 She is very helpful 闁肩儤甯￠崺妞.
Everything was good but my problem was not solved
Deliver on time
Acha laga baat   ke nice customer care thanks
Return replacement policy needto be refurbished.....
The product delivered by Shopzilla is pathetic
Big??
try to provide instant installation
Goooog
Return policy deadline should be 30 days instead of 7 days.
Order should not be delayed. In such case constant information should be provided to customer.
The problem bis not solved completely,it has just escalated to investigate team , I am only giving the feedback for consultent who has spoken with me and raised the escalted for further investigation.
Very cooperative, helpfull and gentle employee, solve my problem. Thankyou
Please shortout my consent as soon as possible
Very good costumers support
Improve Shopzilla delivery servive
Complain must be taken seriously.
Please help resolve the issue by exchanging the delivered crocs of 12 size which was ordered for 11 size. The same was ordered for a holiday at beach destination but the wrong order has saddened the experience. Now will have to manage with slippers in absence of prompt resolution
Everything is good rate of speech too good
know how to deal with the problem
OrderRelated Regulation and offers known by delivery boy also
Worest experience
Excellent And Be Honoured to talk that   is Fantastic in her Work
Make sure to deliver the exact product ordered by the customer.Otherwise they will be disappointed like me??.I lost my 530 rupees on this disgusting app,which made me loose trust on this app.Please don't to this kind of stuff.Otherwise you will loose your customers.
Shopzilla customer care service is excellent
Working on my complaint last 8 days
service very good
Thank you Shopzilla the customer care executive are very nice girl resolved my problem
Improvement required in shipment process. In my case they have cancelled replacement after 4 days.
Everyone time metter
Improve issue section in orders and provide option to connect customer care via call directly instead of via automated assistant.
Good caustumer service
Very understanding executive and cooperative.
Shopzilla seller warranty service very very bad.
Very good response customer support
Good service from her side
Only invoice problem
Thanks Shopzilla your policies is best.but supported companies delivered wrong product, please insure that they delivered good quality products.
Customer executive is very polite and helpful person. He understand my isssue & solve it in short time. I am very happy with his kindness and supportive mindset.                Thank you
Overall service is good
Not trying to understand the issue.. Speaking rudely
Excellent customer care service
Please mera product jaldi deliver kigiye
Very bad seller services.. please remove this type of seller from your app
Very very good ????
Bahut kharab baat hai tumhara kharab product bhejta hai aur wapas karne kiya hota hai
Order should not get delivered without otp
Make good delivery ??
Redu the time to resolve the coustomer issue and to take the problems seriously of refund don't increase the date which was given 1st time of refund ... And I want my refund till 18 august
Good behaviour of support assistant. Very good ??????
There should be an option for direct talk to customer executive
All thing are good
problem solve kiye wo bohot achi Hain unke sallery increase kar do Shopzilla walo please   hi chaye tum logo ko
Good cumunication
Please Start Free Customer Support without any order... Cause many times I have faced problem to contact with customer support... If I have ordered Shopzilla after to connect a call customer service otherwise customer service is not available and customer not contacted to customer care service center... Please improve...
Happy all your services Shopzilla
Superb!!!!!
Worste
Bhot hi poor kism ka item bhejto ho
Customer care ma'am was talking with very politely
Bd experience in Shopzilla
Email and sms Notification need to enable by use internet booking as well
Naic
Pl stop automatic chat
problem not solved very long time Shopzilla coy.
BAD EXPERIENCE IN Shopzilla
Improve your Call quality
I am happy with Shopzilla service.
The product is delayed and the update says the package is in Pune, but where in Pune is it? Why is it not being delivered, if it is in the same city?!?
Great great thanks customer executive
amazing ...
Ok very good customer service
problem should be solved quickly
Not provided any response yet on my complaint. Just increasing the time of resolution
Improve your delivery tracking system.
Wrong package delivered and one bottle missing
Disappointed by the product poor quality product wrong product with no return policy
Good wiheviyr
he is person tolking ery good
Very good person help us very nice thanx
Good person .
Very cordial and informative
The association disconnected my call while we were on chat and no call back request was made by them post disconnection
confident and helpful
Tnq for ur support services
Customer service is awesome.
Not resloved
My problem was that my item was not getting picked up by the wishmaster,they called me confirmed my address told me they will come in 15 mins and never show up, by doing this my return request got cancelled. Now when i say this i have to hear that customer services are not more important than wishmasters wishes, welldone Shopzilla
Once purchase the goods no one can can't give the warranty service
Interaction was Excellent, but everytime I have to explain my issues from beginning to everyone, it's wasting my lot's of Time
Thank you for Help Mam????????
Hyu
Shopzillas services are very bad they says something else and do something different
Very good speaker
No help me
Item not delivered
Thank you for Shopzilla Customer support executive
Customer service bad
Conversation with adequate communication skills
Let product come
Outstanding customer support
make delivery team responsiable.
Time se mera delivery nahinHua postpon hota kya
All services regarding Return policy are absolutely Up to the mark, There is no meed to modify anything else.
No helpful, actually I need a today my order but he was asking it is fixed time , really very bad for us I don't liked Shopzilla service
Return policy is very bad
Please take care of your customers. It seems Shopzilla only care about sellers and not bother to keep an eye on their wrong deliveries and fraudulent.
Reached out regarding the return of the product. However, despite making the executive understand about the issue and need of escalating the same. The executive just killed the time on the call and made no real effort to connect the call with the supervisor and kept on Asking me to callback again and ask for availability of the supervisor. My return has been rejected NUMBER of times without any valid reason. I have also uploaded the image and tags of the product. I need some one to call me back and assist me with the same as I m working in a night shift and cannot afford to connect with your executives every time. Been a loyal customer for so long and this is what I get in return. Not a good experience and will not suggest anyone to shop online from Shopzilla as the return policy is so difficult.
Policies are not transparent especially in case of return policy. It hassles customer when return.thanks
Please keep good delivery boy and area manager. To reach the product on time and should receive customers call and response them.
Please fast delivery ??
SuperBuy is far better in delivering things
My issue is not reachable by rifund please my rifund
Please send the plants while  they are in good condition
help me best..Nothing to improve
Poor services with irregularity for product quality
Improve your delivery i.e. avoid damaged products delivery as it's becoming quite common nowadays.
Share the pin of each product
very very nice a call
Waiting for product delivery
I m happy customercear sarvisi
Problem not resolve
Good effort executive
Thanks to the customer support executive for his good support to make my trouble ease
Still my issue is not resolved just iprove your resolution time as cleint did not wait for 4-5 days for the resolution.
Bad delevry time
Check the seller is sending original product or not
nice way of talking
?? awesome
Ok size
No complaints with executive he is nice and polite but your policy is worst I have called twice already and my product is not delivered and it's been 15days and no one called me regarding the delivery and when I contacted you people you are saying I denied the order seriously if I want to cancel it why would I pay for it and tried to cancel order and it is not letting me cancel the order better deliver the order or cancel the order with full refund
there is no option to contact a executive who talks in Other please hire some employees who speaks Other so customers can express their grievances more clearly
Nazir hussain
Good support from excecutive
Need to get service on priority basis as per the request
Good take to me
I am a regular customer of Shopzilla.. Plz ensure that every issue regarding order should be handled within 24 hour. 72 hours is too long...
The return fee was not shown in the product area.
Leat delivery ??
Bahut achha
Delivery boy backwash h Shopzilla ke I am not happy I love SuperBuy I hat you Shopzilla
The process of cancellation and refund of the item I have ordered is highly unreliable. After acceptance of return they cancelled the cancellation and refund request by their own and without intimation. This consumes time and creative unfair atmosphere.
Customer support is very good     Thank you so much ??
I andarstand my problem in one call only he solve my problem in one call only very excellent very good service ?? I like it ????
Very good customer support ??
Badiya bat kiya sar ji ne
??? ?? ?? ???? ??? ??? ???????? ???? ??? ?? ???? ???? ??????? ?? ??
it was very nice well spoken
Nice operator for you
Sarthak was quite helpful in answering the queries but Shopzilla should take more responsibility for the product deliveries. There's no point in selling products if you cannot deliver on time.
She herself disconnected my call
Thank you so much ??
Improve everything related to customer
Keep your service best
Many time after delivered the product,I got issue within 2 -3 months in manufacturing defects.    So before selecting the product on your website first confirm the product manufacturing.
Well done team Shopzilla...tnx for the support, hope my issue would be resolved...
Provide genuine and good quality items only on Shopzilla.
Net of speach High
Customer care immediately reaching
Varigood
Thank you for guidance
Haunted experience
Over all ce was very nice and easy to understand
Not supportive
Very good nice problem solve
VeruY bad response
Nice behave
The agent was really very polite. Big Appreciation for the customer handling and communication.
Replacement is happening in 20 days that is worst
Please resolve issues immediately as soon as possible
Shopzilla need to improve the delivery service as I had to contact customer support to report missing items in the delivery third time in a row.Last three orders got atleast one item missing in it. This is truly not professional at all.This time I ordered three 5kg atta, executive attempted delivery of 1 5kg atta instead of 3
She is very cute give her promotion
Thank you ,hota hai
I would like to inform you that your service is very poor..It is very disappointing .I am not suggesting any one to go and buy any product from the Shopzilla..I am facing issue related to grocery product since one month still my product has been not delivered and my amount is  stucked.Very Bad experiences..Now either resolve my issue on immediate basis otherwise I will just raise the complain..
Very poor service may  call disconnect acceleration dex but not again agent.....
The app keeps showing refund cancelled and doesn't show proper status.
Issue with connection after 30 min using automaticly turn off then after 10 to 15 sec turn on .Same issue phasing in my laptop also When I told your executive then he don't know in this type of case process knowledge
The customer service representative gave a good response.and gratitude to Shopzilla for its prompt response
I am facing worst experience with you guys. It闁肩儤甯￠崺妞ゆ垼妫勬俊绌 been 4 days and I am not able receive my ordered item till now. There is no solution with you guys.
?????? ?? ?? ?? ??
language as customer support
speaking is very good
The customer executive was so polite humble and understand my problem
bAhut achcha say baat ki
Thanks for supporting n very easily understand all problems solution
??? ?? ??? ??? ??????? ?????? ?? ?? ???? ??????? ?????? ?? ??
Help me properly
Good taking but your Shopzilla Jo ki return phone lene nahi aya abhi 5 o clock in evening
Firstly do refund then take the order from costomerBecause one of my payment i don't get and it been 2 months also
Thank you for solve my problem
The delivery time which seems more from your team, reduce it in comparison to SuperBuy.
Last 3 days my parsel showing same location thai is god good your delivery system...
Resolve problem earlier
Tq sar ji
Please return the products.
I got help on call
Your coupon system didnot work properly..
Shopzilla  product nd Shopzilla service is too good
Gud service for customer
Some product received expired or near to expired. It's not proper.
I luv Shopzilla
Feedback acha raha
2.31E+11
Not resolve my complaint
Delivery boy rejected without pickup item.
sound problem
Fake. Products increasing on your platform,  give more powers to customer support
Im so happy
We want direct call to customer care
Solve my issueThank customer support executive
Thankas
Wishmaster contact shall be visible
Madam se baat kar kar bahut achcha   mere ko
Kindly select genuine seller on Shopzilla
Always not solve my problem all time your delivery is very slow and poor
Actually over all experience was good But he promised that they provided  coupan for delay delivery and he said that I cancel that order and I got a coupan of 500 but I had not received yet
No one contacted us back from accounts team , fake promise made by associate
Need to Add Missing item option during delivery which will be helpful for customer
not support your team
Please solve this issue, otherwise I will be cancel my all orders and not order from Shopzilla anymore. Thank you
I am a regular customer of Shopzilla and I'm facing too much problem during the purchase like manufacturing date problems etc...Try to solve the problem faced by the customer way more faster than before. Because customers are placing there order by the trust with the Shopzilla.
Supporting person
At the time of ordering it was clearly mentioned about 10 days return but after receiving when I wanted to return, the option was not showing. Why this doglapan.?
Customer service good
Something is missing in Shopzilla
Thank you to a Shopzilla CSA from an SuperBuy CSA
Good for nothing.
Thank you coustomer care executive
Happy customer service
Please resolve my problem as soon as possible.
Shopzilla seller doing fraud with customer.i ordered a Wildcraft raincoat but received a Wildcraft bag inside the package.our time is loss i request to Shopzilla taking strongly action with the seller.
Sir   order 4 men's brief ka tha but isme only 2 pice hi nikhle hai kya ye frauds krne   ap log bethe h ya apke support se ho raha hai ye sb
Feedback are for improvement not reminder for same mistake
Don't burden your customers. Remember, there's SuperBuy.
Very good helpfull
Please improve delivery service after placing the order don't demand to customer like come and collect the product from warehouse instead of order location
The consultant said one thing and the result is far different from what they had promised. The most irritating customer service that I am speaking these times. Every time I contact your customer support I would be getting useless answers
Waste fellow
Very weak,low,poor,slow services
Ensure the same.
He's a nice guy and supportive person
Better gud
To much helpfull information I got
Mera issue 2 months se solve nahi ho Raha Maine 20 bar call Kiya koi help karne   nahi Apki sarvice speed post se bhi fast hai ?????????? product dilever karne me aur   clamp karne ke liya sorry for shopping for Shopzilla ????????????
My order is yet not delivered from past 1 week.
Good parsan
very bed
Quality bad
Need products mentioned on specifications with correct quantity we order and their product name
Good communication and also helpful
Jabardast customer solutions
Good costumer service
If the reason for product return is missing of product.... that option is not available at the reason for product return
Kindly improve your delivery
Improve your delivery services.
Nothing all is good
Trimmer not proper work. I send   delivery time and call for return or replace item then customer care sent me authorised service centre.Presently service centre about 110 km and I not use this once time So very bad
Very bad sarvice
It's truly helpful
I am Happy with you slovey problem
My problem still isn't resolved. Until I don't get a refund all these calls and communicate is futile
Bahat acha 5 rating
Thr customer support executive had addressed my queries in an effective manner
Take struct action against the hub incharges & wishmasters for committing criminal activities against customers
Very good consultant
Every thing is good of customer support
Supporting my return problem...thnkeww
Please ensure the sellers product qualities and block those seller who has been giving low quality products like this one
NYC talk but network and voice blurr issue
Pay latter unlock please
There is not proper method to solve us query vert disappointed.
Very good service by Shopzilla
Customer support executive was really helpful with all the information and did really understand the problem, improvement should be on the connection of call and the time for the call back of the support from the Shopzilla
Shopzilla cheated me. Goods are being delivered at 11:31 PM. I have never seen such a company. My time is not worth anything. If I complain, the solution is not done immediately.
If the cancellation was done from your side you should have reinstated the return request yourself. I should not be expected to track each order updates everyday
Your executives are stupid as hell
If you any problem in any order you can call Customer care . your problem is solved within 24 hr. Thank you ??
good reason
Thanks for resolving my issue
Nice service for customer support
Please cross check while delivering.
Uninstall Shopzilla
This time there was a lot of disappointment on shopping from Shopzilla, I had ordered this laptop which was not turning on.  Totally damaged laptop shipped.  The open box was with the delivery, so the delivery person who brought it took it back.  They said your money will be refunded.??