sharmila122125/customer-support-csat huggingface dataset:
Your executive's are good for nothing. They don't have any information, nor authority, nor knowledge. You are wasting our time and money by hiring such fools. They can only provide information which is already available on app.
Customer care needs to have contact with delivery executive to call them n share live updates.
GST no not mentioned in my invoice
Yogesh ji thanku
Please do not deliver the wrong product to anyone
Arrange chat support as well
Improve ur delivery partners and standards.
Jab customer ki baat aap logo   hota hai to feedback layna ka kya fayada
Hi Shopzilla customer support senior team,Kindly appricate the telecaller (sorry I forgot your name brother)...Because providing satisfaction to the customer is very hard work.Keep it up ?? !!?????
My call was disconnected during transfering to senior. Also didn't get call back.Need to understand customer needs.Why customer is contacting you, if any issue is faced by customer they contact you, but very poor customer support i felt today.
I am trying to explain that I am not getting OTP.
She was very understanding and understood my issue well and helped a lot
Not getting proper support
She understands my issue thankyou ma,am
My query still pending
Very good behaviour of costumer support excutive
Product is not truted as per image show on Shopzilla
Your executive's are good for nothing. They don't have any information, or knowledge or authority. They only read information which is already provided on app. You are wasting our time and hard earned money by hiring such fools. Connect us to person who can actually help us and resolve our issue.
Please arrange bengali language.
Which i raise my first first complain for the agent that i shall be cancel because that delivery boy is very innocent so don't action against that boy this  is my rquest to u ??
Customer executive not use sir with name and deduction amount view as fee charges same told by your executive,need more details of deduction while telling to customer and the reasons why add charges
Dear Mam, you understood my problem and solved it.  And assured that your problem will be solved
All over the service is totally good
Hire this type of educated agent
??? ???? ????? ??? ?????? ??? ???? ???
wrong battery delivered
Very bad delivery system
Please work on the delivery agent. I have no issue with the customer support they are working great ??. Just these delivery agent needs to be more responsible and active on phone calls. We are unable to reach them at call.
Understand my issue and solve
Both return and replacement option should be available and easy to initiate
Received and pick up calls quickly
Kindly make the logistic help team more accountable
Nothing to improve all good
not understand customer problem, and delay sevice by you.
Himani from senior desk was able to help me with resolution, rest any agent didn't even know what the egift card is and how they work.Good job Himani.Imporve your product knowledge for rest of agents.
Thanks you sir
Delivery on time
Meri problem    jald solve kre or Shopzilla mai in   rokne ki   Shopzilla aise hi   dusro ke paiso se Shopzilla apna
The customer service executive with whom  I had a word with was very professional in his work and understanding. He understood the issue I was facing and helped me.
The customer executive I communicated with was very informative and talented she had resolved the case in just 5 mins which none other executive could resolve it from 7 days.I rate her more than 5.
Valveable feed back
is a good and smart guy who helped me with my query and addressed each and every query
Banda bahut achcha tha
No word. Speech less
Refund chahiye
Waste service by customer and delivery agent is not responding properly no response from delivery agent
Customer service improve
Very good service..
Plz resolve my issue as soon as possible
Jis medam ne baat kari unhone bhut ajche tarh se baat kari
Executive solved the issue
Ordered one delivered one....
I'm really unhappy with the customer service, my issue is still not resolved.
Customers care personal are not helpful,
Customer service sapoot very good
Good talking and full sport
Very nice customer help sarvice
Please provide orginal products
He is very polite
Some products has no return policy but the product not same as shown
The agent was knowledgeable and was very attentive. He resolved my query very quickly. 5 star ? rating and a good appreciation for him. All the best for your future you are working so hard.
She is polite nd solve my issue so i m thankful to her
fake and fraud commitment
Support person was super
Improve your work
Aap ne customer se   ki but abhi mera return ka solution   hova 1 months se PDA H koi picup ke liye   aaya to plz request help me
Pathetic experience. No issue resolved
You should show ownership and there must be some tools where you can record each and every communication even the call has disconnected in between
Executive was calm and professional and helped to resolve my issue.
Don't my problem resolve
Good excutive with comunication
Mr   is very nice talking sence
Order has been delay
Mera isue not resolved
I am not fully satisfied with the the Shopzilla team mouth words because I want proper result practically from 1 month they are helping with only words no physical attemp they have make till date
Thanks to that support executive..picked up today itself, thanks a lot
Reduce time taken to connect to Shopzilla
It's completely seller mistake, thank you Shopzilla for support, one main request, please do support in Other language also
It's very pathetic service
Grocery item pack in cartoons
when you have delivered non returnable goods plz check customer order properly  (size, colour etc)
Shut down your business
Poor service from u
Bed experience
i want refund please help Shopzilla
Issue was not solved and the call was ended without hear reason
No more suggestion
Very will behaviour coustomer care Thanks ??
I feels like cosmetics (facewash/shampoo/cream) should comes under open box catagory during delivery. As this products are non refundable item. Else, I happy with customer support executive who help me to resolve my issue so quickly. Thanks Shopzilla
No update everything is perfect
Excellent communication skills.polite definitely he will be a senior executive. 5 ?????
Stop giving me 24/48 hours. Give me back my refund.
Bakwaas
Thanking you??
Poor Shopzilla executive even explain everyrhing. He reschedule my delivery datw and unneccesary delay my parcel
I am returning the product that I recently received. Unfortunately, it does not match the exact specifications of the product I ordered.
Delivery partner response not proper
Please refund my money, please ??
The Shopzilla customer care no likes and very bad
Try to solve the problem quickly
????-???? ??????? ?? ????? ?? ??? ???? ?? ???
Rom rom ji sare bhaiyanu Shopzilla love you bro keep it up jaani ??????
Quick response is need ed
Thank sir bahut   aap se bat karke kabhi nahi rating diye hai kisiko par aap 5 rating de rahe hai
Meri koi bhi help nahin Hui hai
Product not received my home
customer service vale ke had   hen ki sab dipika jesha excutive ke dipika ke bat kare ne ka tarika dikhaye sab   sab   ne solution Diya or ape Rahul or bhaki duser phone cut dete hen dairect sab   ke pas trening   sir
i am unable to update old contact no, hence i need to call evert time if i want to return any product hence pls work on this
Thank you for helping me out
despite chasing for 3rd day, i am not getting the product that i have placed order for
I was facing an issue regarding my product, But the executive who s name is   solved my problem and helped me to exchange my order on call. We require executive like  ... It was a nice talking to him.
U should work harder in delivering the products on time, because it frustrates customer like me.
If once order confirm or placed then never cancelled the product automatically or by the seller. Matter most most important... please ensure
All customers staff excellent experience
Cheater Shopzilla
Coustomer support very friendly and understanding my problem.
Exchange ka option hona chahiye
12 days fone but still my order not replacement or refund
Good tucking
He was so polite and calm
It's all good....you all work awesome. Some product quality is too bad....but it's not Shopzilla mistake...there some seller product is so unexpectedly very bad.
I have happy with your discuss.
Thank you for solving my issue
I am happy for your customers care boy behaviour
and polite behaviour ??
V good customer support
Disappointed customer
support executive are good in her skills delivery services is not working well i am so sad with duplicate item received
They all are saying the same things
Do proper information
Looking forward to get my resolution soon.
Communication is very well .
Slove problem
Pls display your correct customer support toll free number on Google...so that it is easy to connect Shopzilla!??
I was having issue in parcel return I called customer care  and I told my problem that my parcel was taken by me by the delivery boy and my order was cancelled then then customer care told that we have contacted the delivery boy he told the parcel was not taken you so I did conference call to the delivery boy and I asked him you have taken parcel or not he was not knowing that customer care was in conference  he told I have taken the parcel you will not get it again customer care could not do anything
Your 4 to 6 min waiting period is like 1 to 2 hour .Please look into it
Requested revised invoice not provided
Agent work gud
Add Exchange option even if the price of the larger size is more
Resolve any issue more faster
Whatever i love Shopzilla..
Provide direct calling no. For Shopzilla users
He create return for my wrong delivered product.
I'm very sad your service
Customer support executive has no other role than saying we have taken request and we will get back after 4 days. You can keep recorder to tell that.
Please refund my money of cancelled product
Atleast provide details of the courier company, the number provided does not work. When asked Shopzilla agent for contact details, they are saying they don't have any information ! How can a company does not have information of their courier partner.
Thank you mam ??
Plz for fast solved my problem
Not able resolve my problem after waiting for half hour.
Please ensure that wrong or damaged items are not sent to the customers. Its a loss for Shopzilla also
That was a good con
My issue may be with the Bank. Consultant has told that there no double payment received against the order.
Strict measures have to be taken so that Supplier ensure right product delivery, to avoid wastage of time and overall Shopzilla reputation
plz solve
Very good help
Reduce the time It's taking So much time on call
The lady was rude and wanted to get rid of the call somehow. Poor communication skills. Didn't let me finish explaining my issue. Never purchasing from Shopzilla again!
Excellent customer support provider
Thanku team Shopzilla
Good in all respects.
?????? ?? ???? ?????? ?? ????? ??????? ?? ??? ??? ?? ??? ?? ?????? ????? ????? ????? ???? ?????????? ?? ???? ?? ?????? ?? ????? ??? ?? ??? ????? ??? ???? ?????? ???? ??? ???? ???????????? ???? ?? ??? ??? ?? ?? ???? ??????? ??????? ?? ???? ?????? ????? ?? ???? ?? ?? ????? ?? ???? ??? ?? ???????? ????? ???? ??? ???? ?? ???? ??? ?? ???? ??? ?? ????? ??? ?? ??? ?????? ???? ???? ?????? ?????? ???? ???? ?? ??????? ??????? ??? ??? ?? ?????? ?? ????? ?????????? ?? ???? ??? ???? ?? ???? ???????? ????? ?? ????? ??? ?? ?????? ?? ??? ?? ?????? ????? ???? ??? ?? ???? ???? ???? ?? ??????? ?? ?? ???? ?? ?? ??? ???? ????? ?????? ?? ?? ??? ??? ???? ?????? ?? ?????? ?? ???? ??? ?????? ?? ???-??? ??? ?? ???? ????
Nice But my problem is not solve
Excutive friendly
Very pathetic
Please get the correct product with less time
Kadir is highly knowledgeable and polite. He tried hard to solve my problems.Thank you Shopzilla for having great executives to serve us within time limits.
Hope this issue is resolved quickly.
Very tough to reach customer care, too much waiting. Asks time to hold, take too much time. Finally, ask to wait. Issue is not solved, just postpone.
When you give a date the customer problem solved. So please keep the call same date.
Customer care mam is very sweet and she resolve my problem quickly and I loved the way she talk to customer ????????????
Who the hell call someone in mid night. It was related to delivery address change and as per him it it not possible.
Nice to talk with him he is a helping person
Dear  for ur efforts for solving problem &solutions reguard any words and problem hence we prove u are the best
Customer care executive is really really good.The issue with the Return is resolved
No response from support
Please check the product and accessories before packing the product.
Very bad sarvice .demo and fitting
Thanks for help me.
The customer support executive spoke well I liked it, the conversation was good, and thanks for helping me, I waited for it since 2 days..
When Exactly Delivery Product Is too be Mentioned on Time confirm the customer before delivery partner then proceed the step by Time.
Customer support number should be in the application
The executive was polite and gave me proper time and information regarding my order
No feedback, everything is customer centric.
I got missing product iteam and instead of giving me missing item they simply returned it
my ear buds not charging my email I'd
really polite and got good manners
Thnks to Shopzilla customer care executive
Thanks   for your help. You have been amazing. Cheers for day.??????
Thanks for solving problem
Very good sarvice
They did not ready to understand customer problem they only saying sorry sorry not anything else.totally wastage of time.
Third class service of Shopzilla  customer care
Only given dispute product to the customer
Good work keep it up
Need to improve in delevery partner channnal worst service
Utter waste to buy goods in Shopzilla
C O O L
Customer care executive was very very polite and helpful.. he also addressed my issue very effectively!
45209
I am happy with the help of customers representative, he was very polite, good knowledgeable of things, problem solving attitude, overall good person.  Good job ????
Agent was faultless, but Shopzilla service has gone down a lot. Will not use this app ever again
A big thanks to Shopzilla
Issue for 1 pkt missing but consultant raise return request I don't understand what happened
Good help i m happy jinse baat   sbhi log khus rhy
Choose better delivery partner
bad costumer support
Customer service executive is very professional and Helpful Thank you
problem not solved
Bed product
Shopzilla customer care is fool and donky
To good
Worst team
Pathetic customer service from Shopzilla. They can't even handle a small issue. Poor Shopzilla. This is my last deal with you guys.
I was already in a hurry. I want my phone necessarily on saturday. I saw the delivery date and then only i order .But now u have changed the delivery date. This is quite mot good. I'm not satisfied with this experience in Shopzilla.
Very Good And Polite Really Too Good Speaking Like Friendly
???? ????? ????? ?????? ???  ???? ???? ???????
The delivery boy must not be rude to the customer as he is also being paid by Shopzilla. And it's our order we will decide whether to cancel or not. Delivery agent must be reach at our own mentioned address.
Right??????
Very poor ownership shown by Anshul and Himani , they were just like , sir we have provided you the time till today just wait as duck and that's all she said.Very unprofessional behaviour from ansul as he don't have manners to greet people,
Customer care reaching is very tuff please make easy.very very difficult.
I have multiple issues with the product  " ordered on 02-08-2023 and delivered to me on 07-08-2023 as follows:- 1) the product is not as shown in the photos on Shopzilla app Page2) the product is shorter than the dimensions mentioned on the app Page.3) the quality of the product is very poor and the thread count is very low the bedsheet is thin and like a net.When I called the customer service on Shopzilla on 09-08-2023 and mentioned the above problems and requested for a return and refund,the executive was not at all able to solve my issue. I faced the following problems during my call with the executive:-1) she was not able to communicate effectively either in Hindi or in English, nor did she understand my issue.2) instead of raising a return and refund request, she raised a replacement request by default WITHOUT MY CONSENT, and when I asked her why she did so, she said that I will have to cancel the replacement on my own and then again call the customer care for placing return request.3) more than one hour of my precious time was wasted during this single call, and I did not receive any assistance. I was unnecessarily harassed and my issue was not resolved.4) because of this I am left with this totally unacceptable product, and cannot raise a return request.Such unprofessional and unethical behaviour on the part of a reputed website like Shopzilla is not at all acceptable. I am very disappointed and exhausted with trying to get a return and refund, when it is clearly promised on the product page on Shopzilla for this particular item, and when I am within the return period.I am sorry to state that I will not consider Shopzilla for any further buying in future, and will resort to buying from other reliable websites like SuperBuy or Reliance.Thank you for such a bad experience on Shopzilla.Regards,Extremely disappointed Long time Shopzilla Plus Customer.
NO SUGGESTIONS
Please solve the problem sir I have trsuted on Shopzilla
Please solve the issue as soon as possible.
Shopzilla service is very bad
Thanks madam
my issue is no solved
Thanks for customer care...??
thanks for support and i want 7 number of my product
Direct call to customers support old is gold
Warranty issue pe dhyan dena
This woman is very very very very very very very very nice woman and she is very cute saound. Thanks felip  ??
This is regarding nasher miles suitcase, I raised a request for return due to quality of the product but till 10th August my return request is not completed, I am disappoint with this kind of serivce and I didn't expect this from Shopzilla,As a very old customer of Shopzilla I dont expect this kind of things Shopzilla will do to with their customer.
Very nice comfortable ??
Batane ke liye thanks
Delivery agent is lazy and useless. But customer care agent is politely good.
?????????? ???? ?????? ???? ???????? ??????
Wo bohut a66aa thaa..wisne era report enquiry kiy or bola   problem resolved...usse mujha relief   ??
That's good ??
good communication skills
Im one of regular plus coustemer Shopzilla until good service given but now Worst also coustemer services
Thanks ?? so much
They gave the wrong infi about delivery date and I unnecessarily sat at my office to get my order but I didn't get my order.
Payment windows fails some times
I am very happy your customer support very good service
Im so happy to  with Shopzilla veri nice support my problem is solve
Henceforth please try to provide company no on the invoice for customer warranty
Service in Bengali language should be provided.
It's nice to talk with customer care
Product tampering should be prevented between the company and the delivery boy so that the customer is not disturbed.
Plzz apply COD cash on delivery
Thanks for help.
there are so many problems in it ... there are so many bugs in it..
My all doubts are clear thanku
Time taking problem
Your system is very bad no need customer care waste of money
support very good.I'm happyBiggest thanks on Shopzilla.
Proper solution please.....
Thnk u so much
Delivery ki service acchi nahin hai sar
Different product
Thanks for solving my query
Take action on the wish masterts who are trying to bribe customers.
Please tell me what people should do when they receive Garbage.
Not problems solving
??? ??????
Call back customer if call get disconected
I am very happy  with Shopzilla because he delivered  my  order in time to time and these is very good  about Shopzilla and also In exact address. Thank you.
Bohut politely bate Kiya haii woo..or mere problem  ...so I am very happy ??
Delivery is late.  improve it.
Good work Shopzilla u need more person as same as he He was great doing wellHe is working on quality not quantity ok u need more employees as same as he I just forgot his name but he was great
It's a good talk between me & her
Very very nice sir
Disable my order with noise fit smart watch
Some backside part is different of my refrigerator.So I didn't like the product.Please add some real product picture.
When u ask for feedback from customer provide them local language don't impose English on us.
One month have passed and customer support executive taken long time and today finally they are saying that you have to clear your paylater dues amount while I have already paid and details also shared. Very bad experience.and I am unable to place new order also because it's got cancelled .
Take less time
If product is not satisfied the return policy is only for replacement and it makes customer unhappy and other companies have good return policy so please take care of this
Worst Delivery Agent who stole my product and worst customer care support.
Very Very Very Un useless Coustmer Support of Shopzilla ????
I hereby request you to send remaining (128-52=76) diaper pants as early as possible. You should improve your policy on such non returnable products, so that old and genuine customer should not suffer and stop buying from online platforms.     Please do the needful.
The customer care is amazing to solve my problem and she give me best of best advice to solve my problem I'm very happy with customer care ??????
Customercare service are very poor they not solved my problem I have been request 3times but my problem still pending
I had set my name and address during order and I got my delivery at given address but in the bill the name and address is changed, it's neither my fault nor delivery boy's, it's your(Shopzilla) fault. Now I want my name and address in my bill within 24 hours otherwise I will file a complaint against your service in court, I've all the evidence you know that's it's your fault so amend it within 24 hours. My details when I placed order, Krishna,Block-7,  , jintan road, surendranagar,363001
Broken product should be returnable even if from non-returnable category
The agent was very helpful, polite and friendly...Shopzilla should hire more people like her...Keep it up girl...
I am happy to talk to customer care but please resolve my issue as soon as possible and take my product back.
Kindly fix the shipped timing of the product.  It always take to much time.
Call exicutive girl is very humble and provide a proper guidance
My ear drop with charging problem
Hp deskjet 2332
Plz keep strict rules for sellers cheating customers by sending used or defective products.. some sellers exploit Shopzillas policies to sell their junk and hamper it's reputation
I congratulate   on having such good customer support execs . He was really kind, professional, polite and understanding
What is this secured packing charges? Don't take from customer
Nothing else but you unblock my pay later account.
Very very very gud service Shopzilla custmer suppport very gud  Explain very humble nature.
I want refund on my product.
Whatever product photos you put, please send it to the customer in the same way, otherwise, in your return policy, we are the people who are the person please.
Ownership transfer to Smartphone
my issue is updated incorrectly
It was nice customer service...I'm happy that my problem has been resolved within a short of time.. !!
CustomerSupport  behaviour very very good
Installation and demo was included in my product but   didn\u2019t provided . Please never by any product from Shopzilla.
Solve problems as soon as possible
Very late delivery
Do not fake promise to customer about delivery.provide mail id or grieveness redressal contact to customer for complaint. And yes your competitors is SuperBuy. And SuperBuy is no 1 in customer service and satisfaction. You, Shopzilla is kid compare to SuperBuy. Imreove one thing only - customer satisfaction