sharmila122125/customer-support-csat huggingface dataset:
Reduce time to resolved the issue
is great in providing prompt resolution
Good sport Shopzilla team
Don't cheat the customer
Im unhappy Shopzilla policy
I very happy to talk customer agent
Don\u2019t delay
To gud
Was very happy with support executive. I hope this will always continue. And hope that this time my problem will be resolved.
Provide a customer service calling available before chat itself
Good talking experience while resolve the problem with executive.
Product which i received is fake
Delivered wrong product
I m very happy
I'm a loyal customer for Shopzilla using Shopzilla more regularly and I have ordered many products from Shopzilla but I was trying to access Shopzilla Pay Later since 1 and half year but still I didn't get pay later but the customer support saying that there are less orders in your account my issue is not resolved and I need Shopzilla Pay Later account Immediately Please   And Resolve My Issue
All over was good customer executive   was nice...But I'm unhappy with Shopzilla services provided.... nd the application is working were slow look into it it's getting irritated again and again to open the aap
Plz don't provide defective product ??????
Very Bad Curior Service
Tell your executive to talk only in a language chosen by the customer.
Bed selars
Executive does not have product knowledge
Nice recommendation
Best Luck ??
Nyc customer service
Nice costumer
Waste of time to contact Customer Care
Har bar color or size me defferent aata hai, oder   ,usse koi na koi defferent aata hai, size, colour, please my order replace and my order iteam received..
Excellent images and resolve my problem thank you so much
Very bad coustomer support not given proper information
That's awesome.... beautiful manner thanks
Exeilent
My problem is still not solved
Every order should be refundable
Why Shopzilla is inflating prices??? Ain't gonna buy big price products from Shopzilla anymore in future. UNFAIR PRACTICE by Shopzilla.
Thanks to dear representative sir.
its good to have such a fast response system so far issue resolution is see.
Hello ??
Loves your products customer service is very good
ABID
Incident: product still not delivered and the complaint lodged on 22 Aug and still no solution to it. please for god sake could you refund my money. i m tired speaking now
Need immediate return
Keep growing  .I enjoyed every time I shop on
Nice feefback
Wahiyad bilkul bhi santusht nhi hu
Mam is very concert about my issue. And ensure me that my issue will be resolved.
Nice to talk u
Kindly help me to resolve my issue
Time taken too much
Reduce time for the issue to be solved
very poor service , installation still pending. 22 days am spending my money , no use for that , cheating Shopzilla,
Ummid per delivery
Bullshit service and bullshit customer help.....undelivered orders are being marked delivered and no resolution is being done in months. Never going to shop again from Shopzilla.
When a customer recieved a wrong or, bad product which he don't place in order then return request policy must be flexible & take an action on such cheater seller who spoiled the prestige of such reputed shopping site!! I think first quality must be check before shipped!!
Bahada cha
I was provided with all wrong information
The person who I talked to was polite and nice. Also please include share in whatsapp icon/feature for your products and if it exists make it visible, I couldn't find it. Thanks.
Anders seins problem
She is so humble
still after communicate there is no resolutions
???? ?? ???? ????? ??
Good communication with the executive
Costemer service was awsm
Authority to shared major complain with CEO and below level officer regarding delayed mis address details
Problem created by wishmaster at delivery end he neither approaching to the customer nor receiving the phone called by me.you must take action against wishmaster for defaming Shopzilla services.
Reduce the time of the product problem issue with the costomer
please focus on exchange policies and issues
Good sujhavo
Very helpful and friendly customer support
ka Samadhan hogya
Thank you for sporting
Ha soloson dediya hai
Bkvas
Thanks Shopzilla.After resolving my issue.I will definitely Shop again and again.??
She was nyc
Before delivery please check expiry date and quality of product....
Make arrangements for adding the product to our order
sar se baat karke achcha
Good support customer care
Kindly give option for cancellation before delivery
Shopzilla Superb customer care service Thankyou..
Please improve your delivery process??    Thank you
Almost good but the date not told to me
Everything is Good ??
I like the communication ways
Displayed even if the seller does not have the item.. Please check because customer had a problem.
Try not to make the customers stupid. Start accepting your own fault and not make the customer pay for the mistakes from your end
I call your supporter executive 4 times but the disconnected my calls so at last I was able to call from him . He was a very thankful man so he raise my issue
Shopzilla is a fake
Both talented
Cknchh
I think customer care was also improved by company
Thank you so much for concern, please look into my matter at the earliest.Thats my request.
????? ?????? ??? ?????????? ?? ?????? ????
Plz solve the problem
Being a plus member it's a suffering that I don't even have the date when my product will be delivered.
kindly make the clear and bold note if any product has required.
She is rocking very roodly
Shopzilla show orinal product and send duplicate product and customer support say sorry i am not help you   cheating me and I am not happy with you Shopzilla
If any customer complaint regarding any issue then it's Shopzilla responsibility to take strict action for the issue, I am facing delivery issue and many times I have complained for the same but there is no strict action taken by Shopzilla and today also I am facing same problem. please take some strict action and suspend or fire him from the job
Thank for help
The overall experience of interaction with customer support executive has been very nice and helpful
Improve the seller quality
No service provider Shopzilla
Request should directly been resolved through app itself
Very nice to talking
Please help the customers in short period of time.
Solve extra charge demand by deliveryman when it display lessamoint by giving excuses for extra charge
WhatsApp service
Thank you All
All on
Send mani
nice to talk
Your office staff is too good but field worker need to improve like delivery
VERY GOOD BEHAVIOUR UR EXECUTIVE.10/10
I want to resolve my problem
Resolved my issue fast as possible
you should have a check on such vendors who delivers incomplete order but gives status as fully delivered. Customer doesn't know seller, he knows Shopzilla .so such incidences defame you only.
She was very politely talking to me.She was trying to solve my query.It was very good conversation by them .Thank you
Polite conversation
WORST EXPERIENCE EVER
Improve response timeDecrease call hold timeImprove time to resolve query
Take hard action against the seller regarding this issue
Good in behaviour
Long time pacecse but 3 to 4 month very bad experience
Every customer order valueble for customer, if order not delivery on time, customer loss recovery
He was best to me
I love ?
Nothing all good
Very bad services and very bad support team
??? ??? ????? ?? ????? ???? ????????
Need to improve your terms and conditions
I am unable to change my delivery location. So please resolve it
This women are tae 15 minutes time , 10 minutes are still weating for when she unhold , when I ask my question than she cut doy tha phone , very bad customer support ??
Nice to talk with Shopzilla service centre
All are good now
Thanks for your support and understanding regarding my concern. Please let all delivery persons know that we should never insult anyone even if we had/have a bad day. We should always have in mind that we don't know what others are going through and that we can control our emotions and be a little more careful. I understand today, the delivery person was insulting me for my health issues but,who knows he might have had a bad as well. But his words did really hurts me. Anyways, thanks for your timeYou have a very blessed day Shopzilla team ??
Meri payment bahut let Ho gai return hone mein
Dear TeamMy issue still unaddress.I am countinue following up from last 15 days but no one having potential to resolve my issue ??.It's is very disappointed to see the service level of your customer executive and superior team.Everyone given wrong communication to me that your issue will be resolve.But still unaddressed.Bed experience with Shopzilla and e- .
The consultant whom I talked to doesn't seems to know English
Good customer care.
?????? ??????? ????
Make sure Payment does not gets failed frequently but if it does make sure that information should be available on the application on website with the customer and the information should be available with the agent assisting the user.
The customer service was very good i am satisfied with it 5rating
Need to be improved your delivery person behaviour
Please refund my product...
was very good with respect to understanding my complaint. He is definitely an asset to your team.
Hii I.m Viru babu
Make open box delivery video necessary for delivery man
Despite of app reflecting as return eligible I not able to returny product, pathetic service
ji ka good behaviour achcha helpful vyakti Hain clip agent
Shopzilla pay later possibleNot available
I ordered rakhi but unfortunately I receive wrong
Please send my order as quick as possible
I had 3 agents and none of them are aware about running plus and premium membership, being a plus member it's really disappointing
Order delivery expect 2or 3 day...long days delivery very worst .please keep it immediately delivery ok
was very helpful and understood my query very well. Provided quick resolution.Thank you  !
Dear sir/madam As a customer, i would like to inform that Shopzilla orders always have some issues with seller, as now the product which I have received is damaged, so please i request you to take a verification of the products from your end so that customer and the customer care both should face problem for waiting for call and solving issue just bcoz of seller's mistake!! Just a start a small process of doing a verification while picking up the product from the seller!!It will save your and my time!!Rest all is good Thank you so muchYours sincerelyDhiren Panjwani
Please remove fraud sellers which sends wrong products
Exlent process
Please resolve my issue ASAP
Want more discounts and sale
,????
Chirag's sir communication skills is and he know, how to handle difficulty situation of customer in easy way
Very bad support
Jffm
My issue was not resolved despite several calls.
I am very satisfied resolve the issues from customer support executive .Thanks for quick support.
Nice talking with costomer
So friendly costumer service by Shopzilla customer care service agents.
That executive of Shopzillashared me wrong  .She communicated me that she had escalated the issue but in reality my return was cancelled due to serial number mis match that is not my fault again have initiated return proscess due to your ineffecient customer service executive.For an advance payment prpduct under any circumstances this is not accepted.Being a bonafide  customer of Shopzilla this type of action from Shopzilla is not at all appreciated.
On my app there's a NIKE DEAL 50% going on i.e. from 28th Aug @10 in morning but I haven't recieved any update as I have subscribed too along with it, it's been 7hrs but the SALE ISN'T LIVE yet... Why ? There's no offer over the product page.
Fine overalll
Customer executive was very sweet and supportive
Everything is fine keep going on like this good job by Shopzilla contact helper
Make policy flexible.
You are customer service is better but customer problem not solving properly,last time same issue facing
I return my order 7 days replacement why were you cancel it Please give me my refund and you take it the order
No thanks for your support and providing us stress free online shopping platform
Very wrost service
am not happy, I very disappointed to buy this produect by Shopzilla.I bought so many thing but response not like this.@Am unhappy with Shopzilla!
Stop making fool of consumer
Bahut acche se baat kiye but meri problam 45 dino se resolve nahi hui
Nothing but SuperBuy is way better
I liked your coustomer care service and I have received answer of my questions....
Have a good day... Plzz do your best to reach the order by tomorrow
Excellent outstanding good and etc I have no words please subscribe my YouTube channel OD MAJNU GAMING
Chihn
Thanks for your service. Hope muly issue will get resolved after 72hrs & delivery master will accept the return.
Very very nice canvassing ??
???? ??? ?????? ??? ???? ?????? ?? ???? ?????
??? ???? ?? ??? ??? ???? ?? ???? ???? ????? ????? ?? ????? ?? ???? ?? ???? ?? ???? ?? ??????????
Feeling good with customer care one of the best communication skill she have I'm appreciate her
My issue are not solve the reference   was giving to was invalid and still my refund are not insisted in my account very bad from 2 weeks I am worried about me refund about there is no response from Shopzilla than how you think that I am giving you 5 feedback
List which is possible to deliver to the customer...
Beri good
Phone exchange pickup policy is bad. Can be easily corrupted bu the pick up executive.
The executive divyanshu was really osm....he solved my all problems very quickly..... really I like it ...thanku divyanshu as well Shopzilla
Worst management. Looted by delivery with missing product. Now will never buy anything from Shopzilla. It was a last purchase
Nothing else but need fast delivery ??
please ensure that your logistics are doing well
He is very friendly and helpful person
Aacha se hamse baat kya aur mera problem   ka koshish kya
Good????? ??????????    ??
Good conversation between executive and customers, but not good in delivery  and pick up services
More features on customer support section like SuperBuy
and cooperative
Add home button on screen near to cart button so we can easily handle app
Thnkq so much   family to solve my issue
Still no resolution ...just fake promises
Customer support representative need more training on Customer satisfaction and issues resolved
kindly proved direct tollfree number.
Customer call very good spek
Nice satisfied
You're the best employee I've ever had!\"Thanks Alot Sir ????
Just three days return period over pls make 7 to 10 days like other sites like SuperBuye.Just three days even I rec'd in the night and that day count , now size small waste of money for this order
Everythink is good I m happy
Call service was good
Thanks   ji
Should prove an option to notify Shopzilla if items are not delivered
Please look into the matter,I am already harrasment of this item.
late for connecting with Shopzilla customer care, not have any option for quickly contact
The UI is outdated!
I haven't receive myrefund
Change logistics team please
DEVELOP BENGALI LANGUAGE CUSTOMER SERVICE FOR EASY REGIONAL COMMUNICATION.
Good response from customer care but not clearing my problem
Call back process it too tedious
I recently purchaged many items in this month but did not receive single supercoins. Many times I call to customer care my issue is not resolved
626477
No resolution problems
Shame on U Shopzilla customer care
Cery good voice talking
Thanks Aditya Bro. You guys are doing the best   in the world.
I am happy to customer exicutive
Wonderfull customer support
I have returned the received product but product is not returned so far.please do neeedful as soon as possible.
Order cancellation
Worst service tried somany times not received any proper update
Very good satisfaction
Service Is Good
Thank you ??????
I am happy with customer support of Shopzilla
Thank you so much dear Shopzilla
Good maners of customer service
Good working i am very happy
Bahut hi acche Tarika se baat Kiya
Thank you for solving my issue With great and polite communication with me Thank you
Very good counsaltent
Plz quality improve filipkat produckt  brand,
Provide complete detail about the sellers so that they can be reached.
verry Good
Good communication skills.
Not good service as SuperBuy provids to the customer
Very bad delivery. Quantity less received and when talk to customer care return date so longer.
Call disconnecte not resolving issue
It's been 14 days and issue didn't resolved yet
If there is non return policy for any product & such a product if delivered & it is Defective & Duplicate Totally fake then Shopzilla have to find out the seller verify it,& not allow him to sell such Defective Duplicate & FAKE Product, because it is Health related product.
Customer care executive solve my problem and good feedback me
She is a wonderful girl...nice behaviour Very happy
All good thanks for your update sir
Issue no resolve
I have not received my order but it was marked as delivered. Very bad experience. Kindly refund my money or deliver my order
My product retrun issue not solved I am very sad
All ok but please check you delivery and deliver product as are optimised
Swati helped me in solving my issues
Very very poor
If there are same brand item but Shopzilla delivered wrong item so please collect it don't ignore it don't disturb customer time and attention please
Please resolve our problem
Nice support for Shopzilla
I can't get my money in my account its disappointing Shopzilla
Shopzilla Customer Service is Very Amazing and It's Supporter is Cool ??... Thank You Shopzilla customer serviceAnd Call Service Man Deepak Sir... Thank you so much ??.
Maybe find a better solution and explanation for late deliveries.
Most of theCustomer executive try to solve problems
Thank you for resolving my problem
information is very good..she is knowledgeable his process and also giving me ifromation currently..
Santusht hai
The guy was very humble and Polite
Nice behavior ??
My issue is unresolved n top of that call back was not made when the call got disconnected
Thank u executive
You should have strict protocols to approve a supplier and ensure ethical business practices so that your customer concerns will reduce. In this case, why the stupid supplier sent me less quantity
Pls make right delivery so that customer could not face unnecessary issue
My problem not solve but aswasn pura h
Please deliver right orders
Customer excutive Is ???? job
Not problem is not resolved
Product which I recieved is not fitting to my car. Customer care representative says, it's not the eligible reason for the return.
Simplify the rating process.That it's ????
Please restructure your dilivery promise. Your dilivery patner tell lies and Make a hell moment that pretend me to make a decision to cancel ???? order all time .please make your dilivery agent strict on delivery time and make a dilivery  in given time otherwise you can't do this . I will definitely cancel my order and delete Shopzilla app and never suggest anyone to order through this app . It your loss   not my. . So think on it . You honest coustomer.
EMI was automatically set without customer awesomeness or notice This should be properly manage by Shopzilla
should also be good
Add regional language
Good sarvesh
Could you unblock my pay later
Don't cancel the products without customer concent. Worst service by Shopzilla
Sir nice
Including my local language Other,other languages are there,so why not my local language is there to contact customer care support
Customer support executive is the best working and helpful
People are getting scamed on your platform please do take action against them. Do take strict against sellers like them. Customer care was extremely polite and understood my problem but couldn't help.
I had complaint twice time but you don't solve my problem.its third time and time of return has expired.what are you working.i
Happy with call care
Problem   solve kariye ji
Ghatiya helpline
Order   ho
Good behaviour?
I am fed up off with your service regarding shoes that I ordered.no justice to me still
My wish is that if the wrong product is coming, then talk to the customer in the same manner and solve the sushi problem and not solve your job.Thank you so much, just one sir has helped me a lot in solving my problem. Now I will just pray that my product should come right or else my money should be refunded ????Please
Please try to help . Stop this dictatorship
Still I have not received my order as per schedule..so no meaning of providing delivery dates..very unprofessional services
Happy with the service
Keep doing great work
Thanks good person
Try to resolve all the issues of customer
My all doubt soul
Your delivery agents are  not doing good work...
Be updated yourself before making any commitment
The support executive was very polite and very humble and very supportive.
Try to insure dilivery partner make at least a call to customer before cancell a order
My watch details and manufacture
Nice explanation ????????
Very good parfomo I like it madam please contact me
Your seller are cheating your customers.you should improve the satisfaction of your customers
Unable to cancel order
If you dont want your product back than but i want my money back ??
Pls resolve sooner
My Shopzilla account is blocked
Thank you so much sir I am very happy with talk to you and very easly slove my problem
Mast hai
Not satisfaction
Very good response customer care
I will Never trust on Shopzilla now
Shopzilla faltu bad service haiPaisa khata he
Shopzilla is worst
Rong product
I want to right help as requested by me.Not any convenient or offerings accept.
Service is very bad.
Please enable chat option and pls don't misplace things. On the last moment . Literally Shopzilla should be banned .
Customer support executive nice behavior
Excellent Work
All support r good but my problem is not resolved ??
Agent was nice person
He has good communication with patience
I don\u2019t have any issue
The customer executive was very good, she's very Professional and polite, she knows what my problem was and was very helpful throughout my conversation.  But the return refund service of Shopzilla is ,i don't know, it's first time I'm facing this issue, so can't tell good or bad but my order canceled automatically by itslef
Coustomer Service was good
KOTAK 10% CREDIT CARD DISCOUNT WAS THERE DURING THE BIG SAVING DAY BETWEEN 4 TO 9 AUGUST BUT Shopzilla HAS NOT GIVEN DISCOUNT TO ME, THIS IS NOT ACCEPATBLE AND I WILL NEVER BUY ANYTHING FROM Shopzilla HEREAFTER.
Mera product kharb nikala or koi solution nahi    vv ?????? ???? ?? ??? ?? ?? ?? ???????????? ??? ?? ?? ??????
Very nice and ??
You can make your service more secure
The customer executive is so polite and good behaviour i want to rate her 5
Call was very comfortable
Please check the product before delivery. I have get wrong product. And after that I had request to return the product but   Rejected my request. After that now I have called to customer support then again my request has activated by the customer care. Now see what will happen tomorrow...????
I very happy communication with yours support
No no manufacturing date no expiry date and is very bad quality
Nice person iam very happy with this employe
Please inform the customer in advance about your return fee charges.
I am very happy to solve my problem
Very poorrrr
YOUR DELIVERING SERVICE IS VERY BAD
Pay later
Teach delivery partners to talk politely to customers
My phone bill in box not available
Nice response from Shopzilla customer support.
Delivery boy helpless
I hope it will solve soon
??? ??????? ?????
Ni complain at all. Very good
Thank for customer care
Worst service by Shopzilla ... They scammed me this time...
Emotion need some respect
Customer support has to be more effective and prudent. Also improve availability of Customer support executives.
Please solve my issue ????
I\"m full satisfayed
Nice gay
Please take strict action against fake sellers
Dear complaint rasie previos customer care agents no image share just replacement order created but now 29-08-2023 agent she was complaint rasie and images share to Shopzilla and she explained
Good 5