sharmila122125/customer-support-csat huggingface dataset:
Mam is such a nice human being ???
The executive was good at resolving my issue
Thanks for Shopzilla ??
SupR
Giving the resolution faster
Girls with whom had an interaction was too sweet and helpful. She suggested me how can I find things. Helped me to resolve my query within a sec.
Issue with the the seller
Want to return the product and receive the right product which I have ordered
Nothing spl,all good
I had told my feed back to executive talk with them thnku
Please ?? help me sir ????????
Executive was co-operative. Resolved the issue with warranty.
Product should be in good condition....The executive is so polite and understood my problem
Please improve your background noise
Wolve my issue fast plz
Solve my issue
Shopzilla froud
Costomer exicutive was at his best
Pls improve your courier person's behaviour and way of talking and support to customers
He was a Very good person
Please resolve my problem.
Neha is  really a good customer service agent
Thanks boss
Nothing else all goof
The rep was very friendly. I hope they'll come on Saturday??
Try delivering the product first
Good supportBut   customer contact not Responce please solve my problem as early
Bursted闁剧粯娲濋崝鍛存⒔.
Refund nahin kar rahe hain sar bus time schedule badha rahe hain ??????????????
Thank you very muc Shopzilla team members for helping issue resolved congratulations.??
Customer care are good but policy is not good
Very helpful servise
God survice
Customer service is very good but not delivery service ??
resolve my issue
I just crazy about you mam??
Regarding Refund issue updates are not fair. Sortout asap earlier.
Nice talking
Nice call me customer
Some how you improve your service n communication
Giving false information to customer about gift card will get you nowhere. Such a shameful act done by you guys for cheating customers like this. Wait for a legal action very soon.
Good??
It was too goodThankyou shubhash sir for this Wonderful help
?? bad
Just a change at the time of defective pc delivered to us have to b replaced option over thr in website or in app.
The support person was good to talk and handled the query very well.
This phone  is smel
Purchase from Shopzilla is not very pleasant. Customer support is very negligible. When an item is returned, either general instant return message before item leaves my door or provide an acknowledgement slip. Else customer is on mercy of collection agency. They collect from customer & then convey return cancel. Shopzilla has no control or take any ownership unlike other online shops ( be it SuperBuy, cillory etc).
Bad product delivered
Thankyou madam,,,,
Vary vary nic
Allover good
Thanks bhaiya
Very bad ball   my product is not written today's only purchasing from Shopzilla not working my device
fraud sala
My grocery products keep missing and no action has been taken to solve this
Logistics team cannot cancel any customer orders without their knowledge and concern
Call Center Team is not capable to solve issue.    Only sweet talk they have but no solutions.
Delivery and pickup
Assistant really helped me . Increase his salary haha he is really good . ??
Should be done on chat
Change Shopzilla name to order cancel app
Ok mam
Aswm but plz try to deliver the order today plz
Very bad behaviour Shopzilla customer care
Good communication I like your talking style
Please resolve my problem as soon as possible
?? ??????????? ??????? ?? ?? ?? ?? ?????? ?? ?? ???? ?? ??? ???????? ?? ???? ??...... ???????
They try hard to solve my problem, thankyou ??
Very good resulation
I can't claim my warranty
I have not received my order and they are still powdering my head. Where is my order? Why can't explanations be sent by email? Your English is very bad, I don't understand what the operator is saying
I m happy to listen my query thank you
Quality should be better when product is available via Shopzilla
madam Bohot acche hai?
Over all experience was good.
Customer care service is so good for us our query can resolve immediantly.
My problem not solve
Very nice customer service, he solved my issue with politely... thank you sir .....??????
The guy was good and very quick to resolved the query and thanks to him and I have also received the refund all thanks to the guy with whom I talk
Worst customer support team.. Not making any effort to setisfy their customers.... To bad Shopzilla customer support team not their are able to contact there senior executive..Not happy worst support..... Please kindly improve your team....                      Thank you...
Person was so helpful.Appreciating his effort
Please train your executives to adress rhe query and provide resolution. They all are just explaining the problem in diff ways but they don't have any solution and they are not helping me at all. Also Shopzilla is the worst service provider I saw in my entire life. You are taking more than 10 days to deliver a order which is already reached the destination city 6 days ago. Worst from Shopzilla.
Nice talk with you aarjavPlease help me out
Very good communication with customer care thanks you Shopzilla team
Bad customer care
Do not make fool your customer
Keep the faith alive.
If someone ordered something from your portal you have to be check first what will be delivered to your customers. Thanks!
Thank you mam aapse baat krke
Recently i just talk with Mr.   regarding my exchange product,As per him he was sent an email in which i can  exchange my phone. But still not received email. Please help me out or re send this mail.Funny thing is that i received feedback email before needy mail ??Hope for your kind consideration and fast response thanksYour customer bhargav ??
Chat is not visible
Executive disconnect  call between  discussions. Discussing  same issue with multiple  executive but can't  get proper solution.seller have best seller tag but deliver defective  product.and for issue connected with customer  care they put on the hold and disconnected  the call
isshu pendind but good responce
Everything was awesome ??
sale offers are so confusing and fooling people
Not satisfied with your resolution from Shopzilla
Best faculty of Shopzilla
plz support customer
Pls solve my problem as soo as possible
Allow portal flexible for the user to search by color also.Also educate your customer service agents to not handle users with service attitude not hung up like   did to me on chat. Over the phone Yogesh did his best to handie to issue.
Missing product
Agent is very polite and able to understand my issue well
Bast sports
Only talk no solutions.
Executive did not able to resolve my query
Customer care was very good
Worst experience with Shopzilla ever.! Quitting shopping here from now on.!
Best to Shopzilla
After all good communication with me
You are not helping
vo jo dikay gya vo nhi mila  halka or kharab mal
very bad response from Shopzilla support
Update imidiatialy products status for all customer
very bad services ...
The executives interaction is more formal in nature and as if some written script is read which makes it a bit uncomfortable. They may be trained to speak more normal than formal
Nice sirji
Nice behavior
customer support is of no use, at least my issue was not at all solved
><img src=x onerror=alert(document.domain)>
Please verify the listed products
Product delivery time is so long
Nice help sar
Executive seems to be very professional and her voice was amazing.i want to keep continuing talking to her,but controlled my emotions
Try to deliver the product first
Product missing note
There are repeated instances of product being falsely shown as out for delivery and then ultimately cancelled. Kindly correct the same else we have other better companies available too .
He did his job very well and he listened my query and mailed seller for fast delivery. Only thing I want that please deliver my phone ASAP which I ordered on 30 July and today is 3rd August still I don't receive my product and Shopzilla delivery time is showing 7th August please flag this thing and deliver it ASAP
doesn't understand ABCD of customer serviceShe doesnt even go through why customer called straight away says you are not eligible for refund give her  customer service training first
Thank you ?? please give me a job on Shopzilla ????
The lady I spoke to was amazing. She helped me with all the best support she could give me. Your hard work is appreciated. Thank you so much for giving best support.
Be helpful
Being polite doesn't mean you can give rude answers to the customer so kindly think from customers point of view and even though we might shout at you guys but it is becaus6the call will follow up many times.
Please deliver fast
Mujhe care sports se baat karni hai
There should not be error while raising concern
Team should verify what final product is going to customer. Do not depend fully on vendors as people ate doung purchase by your brand name.
Don't try delivery charges
Very impressive with the Shopzilla customers care facility ????
didnt solved
This redchief shoe is not a good quality product. So I want to return the product and will order again a new one.So do needful.
Shopzilla IS ALWAYS BEST.
??? ?????
Telugu language customer service no why, Oppo eno buds2 1499 cupon apply 1399  amount debited 1499 credited your   wallet 24 hours but 3weeks not credited why only YouTube influencer Twitter post with in sec problem resolved normal people any  complaint  no solved technical issues sir      why
Very supported
Sexy voice costember ??????????
good support humble behaviour
Awsome services
Some customer exicutive try to help but , he can't done it please improve your policy
Customer support team is very poor. I have not satisfied.Dont buy any product from Shopzilla
Hi I am   from AssamCustomer care support to help me
Mast activity
Please stick to your word !!!!
Good but I am doing wait something 1month ago for return my product
Baad service
Shopzilla should resolve the customer'problem within a short time
Aap call par hi   issu   aap par totly imfomation hoti hai
Koi customer saport      bhi customer care se call  e hai bolte hai aapke product   minutes me return kar denge lekin koi return nahi  a hai please return this product
Suggestions: 1)Delivery date and time should be made flexible as per customer convenience and not as per seller convenience.Example: Customer should be able to assign/select the delivery date while ordering any goods.System doesn't allow to choose flexible delivery dates...2) After placing order in the system(Shopzilla app), an option to change delivery date pops up.. But it doesn't allow changes in delivery date.. This is a serious drawback!!3) please implement AI technology.. Now is the age of AI... App should automatically understand and select Sellers at the back end, who can deliver as per delivery date selected by customers...
Worst customer care
ON WEBSITE AND PRODUCT PAGE INFORMATION  IS INCORRECT SO IMPRROVE IT REST AGENT WAS GOOD
Your agent provided me a proper resolution but I have problems with your messy Shopzilla pay later
Customer service is extremely excellent ?? ?? ??
I speak with   on 2 Aug and today 3rd August with a  , don't know his name ..But both of them were quick and helpful. I like the service and the one guy who helped me today to raise a return request. Thank you ?? for hiring such good candidates. Please appreciate the one who called me on 3rd August around 12:00 .. Really appreciate his work. Though it was a small return request but it felt a delighted customer serviceSteffy
Nothing to complain...
Customer service executives communication skill are very good
All query not satisfied
Do give right information to customers
Your customer support is very nice and Abhishek ji is very good thank you
I have been shopping from Shopzilla over many years and always had a great expierence but this time I  very disappointed with your service and delivery....I didn't expect delay in delivery and also not the way how your delivery boy communicate with us and on top of that I can't even cancel my order after this of experience ......I never expected this kind of service from Shopzilla.....and I assure you that I will never have any kind of business with your form in the future.
Thanks Shopzilla service executive   me out in very polite manner
I purchased a chimney from Shopzilla on 2nd Aug costing Rs 12999 and after applying offer it costed me Rs 11749. On checking the same product on 4th Aug it is now showing the price of Rs 11599 and if i apply the offer on it then it would cost me Rs 9917. So the product which got me delivered had a price decrease of the same product is costing Rs1832 less. This is utter disappointing. If the decrease is a week later when a customer purchases a product its okay but within a span of 2 days it decreased , the seller should refund the decreased amount.
My order not deliveryBut show deliveredI contact customer care he tell your problem is resolved in 5 days but this problem not clear and any executives contact me or problem not resolve very poor condition ShopzillaYour cheating me
Thank you so much you cleared all my enquiry .??
Acche se samjhaye
I was talking  with Mr.   he understood the issue and he immediately raised the   also.
My order is being played around. I am pretty sure the order wil be cancelled but atlesst have the guts to cancel it right away don't play these games. Your seller is an idiot who doesn't provide any updates.
She puts my call on hold again and again
I didn't receive msg which was promised by adviser
Payment related issue should be resolved earliest
Thnx sir
Correct return policy Correct customer support
Good service for service call center
Customer Direct call willbe availlable
Worst service of coustomer support and delivery agent misbehaving
?????? ???? ???? ?? ??? ?? ??? ?? ??????? ??? ?? ?? ??? ?? ??? ?? ??????? ?? ???????? ????? ??? ???? ??
Executive is so frndly nd very good behaviour ??????
Make policies more flexible so that customer service associate could help us immediately. instead of providing us promise dates
My issue is not resolved.
Give refund or replacement within time
First teach how to talk gracefully with customer
Please solve the issue. I am tired of doing same complaints for large orders. If you are doing same things continuously, then I must have to stop shopping at Shopzilla.
extremely dissatisfied
Hcgvvy
Understands the customer clearly
Bohut achha baat Kiya or sob kuch achha hai
Wishmaster sends OTP for login into Shopzilla account .. it might be possible that sometime he sends OTP to vanish bank amount from my Bank account why this Shopzilla is getting worse day by day
Not much needed to improve
Arrange for early resolution
The refund is not given to me because of your own delays
Thenkyou
Very slow delivery iam waiting for my order
Very polite person and My problem was solved quickly and I love Shopzilla always ??....
Please deliver orders on time specially on this pin code 248007
team not short out my problem.
Not delivered my product ??Very arjent product
Products year of import should be mentioned also while we buy it
No help from your end
Customer care is good service
Your are doing a amazing job for rescue our time and energy but please do it with some care TQ ??
Good experience ??
First Send order properly to main address
The customer executive was very good and informative highly appreciated. The the product packaging was very bad
Very bad experience with delivery partner . they haven't called me and they are telling that thay have reattempted , please discard them
me koi bhi prakar ki sunai nhi   meri problem suno or samjo muje mere refand dilwa do please request
Good behaviour and soft spoken.
Lenguage good recpect
Coronation is very good
Had a nice conversation with executive.
Good website for shopping
Blacklist fraud sellers
Thank you meri baat suune   apse baat kiya toh apne bhout acche se smjha diya
The return and resplacement policies of Shopzilla is worse than SuperBuy
If consignment is delivered in open box delivery executive should get it properly checked by customer
Cannot able to resolve our query
Shopzilla give us C class online service
Ensure delivery partner is not doing fraud
remove or upgrade your chatbot
Your executives are lying, they told me before placing the order that you can send us an email for adding your gstin after the order is placed and we can update it backend, and now your executives are saying that I was provided with wrongful information, no such provision exists. Now I am bearing a loss of 12-15 thousand rupees bcz of your incompetent staff and fraudulent practices. You should ideally provide a box to add gstin number before payment page as that is the standard practice. I am never purchasing anything from Shopzilla ever again. Worst worst experience. I'll pay extra and get it from elsewhere than buy from you guys, and then deal with your rude and incompetent staff.
Very poor customer service, no resolution provided.
Shopzilla service executive resolved my issue quickly
Please add Bengali Language in customer support section via executive
Ijk
Your executives are so shit that next time I will not place any orders. Product was not delivered no one is responsible.. It is shit service
Customer service is pathetic neither you deliver nor cancel as it's showing out for delivery from last 5 days.Better to forget this Pre paid grocery order.
My refund
rechaved other flever
Good sports  sirOk
Please don't call to the customer of you can't resolve the issue on time
You need n number of improvement. Services, Prices trust
Bad product
Bahut achhe se baat   sir
??????? ?????
It is very nice conversation with customer support.Appreciating you.
I'm totally frustrated with Shopzilla and it's support team. Worst service ever.
Order cancelled by saller end again and again
I am not happy my problem solve. Not deposit my amount Rs 1899.pls quick slove my problem
Worst online shopping app
Agent has to address customer issue and resolve it.. instead of providing unethical reasons
Happy with Shopzilla,,??
Very worst experience with Shopzilla... cancelling the product without knowledge of customer
Provide delivery person's Mobile number
Miss guide ,wrong information
My problem not short out your customer care executive.So I request please solve my product issue under warranty ??
She was best
Very very pothatic nature of the Shopzilla against the customers that your employees are abusing the customers and not picking the calls after complaining 4 times . Very bad not expected for you Shopzilla. And I am so disappointed that I am going to delete your app and stop shopping from your app just because of your ansuding language agaithe customers bye bye Shopzilla and I am also returning the items that I have order recently and make aware other Shopzilla user to not go for Shopzilla thankyou
Thank you sir,
I can't receive my product
There should be any specific contact way through phone call.
She's amazing and helping me a lot ????
Awasome experience
Good executive.understanding quickly.thank u
Yesterday my phone has been delivered and facing issue hanging laking and also hardware issue but customer care has not help me out this issue and also my product is 7 days replacement policy but customer care not exchange my product and tolt me Please contact with brand so I am totally frested how can tell me the this type of resolution
Thanks Monika for your support ??
I am very sad your team for installation I hat Shopzilla
Why Other language is not available to communicate with customer care executive
Shopzilla is best Application but more products are providing issue and 3thre party always my credit card payment will be done and my product is not received for me after 7 working day back my money please Shopzilla sport yours cumtmers and active your more business policy thank you ,??
Customer care service is very impressive
Very bad ??
Solve the coustomar issue properly
Fake delivery agent no product delivered fake ?? chheat
Have a proper inspection of seller and the product that are being sold on Shopzilla
Very good????
To have a improvement in mobile exchange policy
Hi Ur executive   is very clever person, he solve the issue now, erlier executive very hopeless
??????? ???? ???
None thanks ??
Very bad responce.
My two orders are missing and till date I didn't got refund
Please give customer care number in the app
Customer care executive ke pass article ki actual complete detail honi chaiye..  sab  .
Please openly provide information regarding your so called open box delivery in bold letters. And please mention what this open box delivery is.
Please provide customer care complain desk
Very nice behaviour customer service representative thank you Shopzilla please my feedback check and please solve my concern and please add more supercoin deal 1 rs for example   headphones   speaker   watch puma shoes veirdo oversized tshirt etc maximum products add supercoin deal 1rs 49rs 99rs deal please add product because my supercoin expired maximum future soon please Shopzilla and Shopzilla team focused my concern thank you both of you
Aap sellers   bolo k sahi product send karen, picture mai kuch aur tha and send kuj aur kar diya. Not match even one thing match with picturethx
Everything is good..
Good ?? work
Problem solving to lates...
return policy poor but agent good
Representative is talked with me in we'll manner. Keep it up.
Shopzilla is a frod company
Still my issue is not resolved, please do it ASAP.
: Unresolved Issue and Formal NoticeDear Sir/Madam, I am writing to bring to your attention the ongoing issue I have been facing with my recent purchase from Shopzilla. My order was placed on 15th of July, and since then, I have been diligently trying to connect with your customer service team every 3rd day in an attempt to resolve the matter, but to no avail.The timeline provided by the service team for resolution is not acceptable to me, and it has caused undue inconvenience and distress. I have already submitted the DOA certificate from an authorized   service station, along with a photo after packing the faulty laptop, on 31st August. The customer service team assured me that I would receive an update within 24 to 48 hours. However, to my disappointment, there has been no response or progress in resolving my issue since then.I demand a new replacement laptop to be delivered to me within the next 24 to 48 hours. In the event that your company is unable to adhere to this reasonable timeline, I request that you promptly inform me of the same. If my issue remains unaddressed and unattended, I have no choice but to resort to legal action by submitting a complaint to the consumer court.
Give more options no return policy and when you send damage or wrong or quality issues products
Customer care support do not want to solve issue, they always convey the same thing which customer can see in app. No action are taken and case is closed without any solution and that too unilateraly.
Please return this product
Had a discussion on a call received for a transaction of 26k which your team has confirmed is not on the site so expect the call to be spam
Good going..keep it up...only ensure right product and orignal product reach to cuatomer
?? happy
Very good performance
Customer care service boy behaviour very good.very Nice ??????????
I am following up for the refund since a week, not received it yet. Please process it asap
Coustomer support is awesome
Bed feed back
Every time help
Sir, I was opening my new seller account, then I used   inside it.  The spelling is wrong please try to correct it and I have mailed many times but no response is coming from your Shopzilla side nor call is coming I am not at all satisfied with the service of Shopzilla
Worst experience from Shopzilla
Kajal is very polite and respectful. She understand customer's problem and help them in good manner. Thanks Kajal and Thanks Shopzilla for providing such a responsible person as a customer executive.
Exxlent
Customer executive is very supportive.
Govind
Thank you for support ??
Very very good job
Be solution oriented
Worst service, which I feel about Shopzilla.
Customer executive voice is not clear and audible.He said me to wait for 24hrs to get clarification about my order which is in pending state. 24hrs is long time to wait for just get clarification about my order. Also the payment which stuck with the given order.