sharmila122125/customer-support-csat huggingface dataset:
mam was really polite and help full she really make me my tension free i really loved her pronunciation with neat and clear i will give her 10 points she solve my problem
Tottaly waste of reaching Customer. Not at all understanding the customer issues. All are given training to say sorry. Other than that noting.
Was very polite ??
These type of issues should not be reapted .
Issue is not resolved. I can't return my product at one time still multiple times reached you...long process.....I am not happy with it.
Some products are affective so check it carefully
a lot of thanks
Please add more option in returning policy.
Shopzilla is not responding to return product. They automatically cancel return request. The service of Shopzilla is very bad.
Thank you so much in my halp
Bahut bahut shukriya call se baat krne   aapka baat krne ka nature bahut acha thaa mam
very bat product in service
Return request is accepted( 3 times in my case) but then seller cancels request- as as per seller it was open box delivery but in fact the wishmaster didn't inform me about OBD. I have video proof of that as well call recording. Gave all information to customer care executive so twice my return request was initiated but cancelled again. I have g9t used, damaged, old product which may have been manufactured 5-10 yrs back, as there is no tag. This is not expected from Shopzilla ( most trusted and reputed online shopping website).
Bahut acche   wale
My product is didn't return or refund in this time...You quickly respond this problem..
I would like to know action. My complaint was delivery executive brought the groceries in open box. When I checked he was rude and challenged that I will not get any more Shopzilla deliveries.
If something glitch from your side to late deliver or late pickup ,by message or call contact to customer Customer  service , order tracking need on whatsapp
Good knowledge
Improve your services
the website is not at all user friendly
Super customer care
Very nyc coustomer care details shere
Make refund policy easy
Wrong product delivered as shown in picture. On Shopzilla site it's shows as combo pack but in delivery box body groomer is not found.   retail price on deliver items is mention rs 1495/- but Shopzilla charge me rs 2629/-. Very bad experience with Shopzilla this time.   is totally fraud.
Why Other Language is not option in customer care call...
If no brand tags are provided how can customer return the same...such sellers should be strictly dealt with... customer returns back whatever is delivered...don't harass customer or either delivery person... simple thing is click a picture of product and ask delivery person to match it ...so none will be left contradictory
Please try to understand my problem
What Product And Accessories You Have Put Inside The Box Mentionit
Why my paylater balance not adjust please adjust it immediately
Very hard to reach the customer service executive.
Thank j
I'm Satisfied About His Service??????????, Well Done Brother ?? ??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
washing machine received dead and no support was received from Shopzilla
Please be particular abot deliveries... customer also plans accordingly and orders
Not installation work done very bad
Good seller not available in the app
Delivery boy did nt come for delivery
Connecting time with customer care executive is long
My query get solved the person talk with care n patience
Please resolve my current issue as I have really suffered a lot due to that. Thanks.
Return and refund should be initiated immediately.
I bought this from my salary, but I couldn't enjoy that product. Please replace this product with a proper goods.
Just don't cut the call
Bad look
Very good sarves
What you will do if I provide feedback.worst Shopzilla
Very good ?? Sarvesh
Why free delivery stoped for plus members on less than 500 rupees orders ? It's not good.
My problem solve your employ best employee Shopzilla
She is very good in nature and voice is so politely.
They don't have any valuable service for the consumers worst services.
Refund please
It was very nice to talk to the customer care agent but my delivery problem was not solved
Don't cheat customers by delivering expired products. I will circulate in social media about Shopzilla cheating customers
???? ??????
Delivery problem .selar don't deliver my address pin 721156.but when I buy the product then show this pin code available this product
policy is bad
Good ????????????
Return policy should be there for each and every product Thank you
explained me the process of claiming very well and I\u2019m happy with the resolution.His communication skill was up to the mark
Plz solve my issue fast
I think you should improve your courier service
You **ing idiots! You don\u2019t know how to look into a situation! I\u2019ve been telling I can share the images! But nobody is willing to look into it!
Talking to me discipline
Mera order   chuka hai abhi unka   aaya
Delivery and pickup person preferably must pre inform the probable time of arrival,
hi   aapse bat krke
They are trained puppies. they do not know anything other than saying sorry. your software and systems are in shamble. High time to inspect and introspect.
Please take care about delivery of goods as per customers ordered product and packing. I have lunched a complain today for different product and packing that you have delivered today.
Your service is already excellent
I like Custumarsupport
Nothing your are serving better
overall good to understand customer problem
Good communication with customer care
Thank you so much sir and good job aap meri help kare iske liye thank u so Mach
Please quickly connected to me
Customer care   bahut acche se bat kiye I am happy
Still my order not received u blady chiller fellow asking feedback
Hamble Nature Staff
Poor response and cancellation service of Shopzilla
custemer care was very good
Very long tike taken
She is very excellent??
I have tried several times to upload the photos of the damaged product but I'm unable to do the same.please make it easy to raise our concern regarding the same.
My problem not solved and wrong msg conveyed
Very good customer care  support
Very nice ?? good good
I like the way of talking very much......and her way of understanding  my problem was really nice.....i have experienced a very good time with her...
My issue was not solved
In my order it's shown that OPD facility is there, but executive told me in his system shown OPD facility is not available. How it's possible? When I have ordered the product, it's shown about OPD facility, even if I would reorder it then its also showing about OPD facility. Then how could he denied that OPD it's not available. Totally disappointed with him.
Sar,mam collecd my order
Product is not ok kindly refund my money
Great resolver
As a big e-commerce platform.The service must be on time.You guys have to answer our queries with valid reasons when you are explaining the reason to delay. Due to such a bad delivery service and not having easily customer support availability why a normal customer will suffer.As my order is already delayed almost 5days.So mandatory action should taken against the delivery partner. We must receive compensation from the Shopzilla. Due to there lack of service.
Advisor was not able to understand my concern. Poor in framing the answers. Lack of confidence. Advisor used 'matlab' in between the call. Need to work on the call quality.
Not received product and showing delivered
It was very good experience with the executive of Shopzilla. His way to communicate was too polite.
Best customer service experience
I am Bengali and there I fund no one who support me in my language.
Try to keep all information on CRM, and if required contact with delivery agent
Nice talk
Pls. Specifically mention on product image that open box only delivery. To avoid future return complication.
Hamara parsal nahi mila ha
Plzzzz make sure you send that product is good my product is missing and still i havnt receive my refund because your stupid policy if product missing in that case what is the fault of custmer please send me my refund fast then i buy my product another shop
Support is Co operative
Good support in less time
Some diturbance on background came but executive is very understanding so problem resolved please try to improve network
Pathetic packaging provided by Shopzilla this time very dispointed with product packaging.. it was open from inside ??
Iam Happy
good costmer service
No amazing service
Ty so much fir helping my products
Bahut achcha   karke thanks Shopzilla.
Very poor experience will complain
Nice mam problem solve
Transparency required in information
Good job Shopzilla ??
There was some technical issue with customer support.. but last got a proper connection.. thank you
????? ???????? ????
Good work????
sent different product with different size and I got charged Rs. 50 for returning wrong product.  Really disappointed.
???????? ??? ???? ?? ???? ????? ??
Great support by executive
Agent is very patient to solve the problem and I appreciate her work. Thank you
Very poor delivery network and handles
Awesome support from customer support
All good, just keep doing as you are.
Although the first level of customer support is good, unelss it is backed with the right information on the product listing/order page and the delivery experience, it wouldn't help.
I lik the customer service
Too much polite behaviour
Customer support representative didn't have my answer....Pathetic service by Shopzilla this time
Don't permanent block customers paylater I'd without customer's mistake,
He was helpful, ????
The guy like Azhad is an asset to your organisation. When all the higher management of Shopzilla CS didn't even bother to address my query, this guy atleast gave me hope that my issue shall get fixed. I have been facing this issue since 3 days now, but Shopzilla SIMPLY DON'T CARE. POOR Customer service MANAGEMENT, but HAT'S OFF TO AZHAD.  .
Good work! Just get my things to me soon.
Super sarvice
Hum ko exchange value   Nehi mila
Instantly solve my problems
I loved the heplful support
Most of the time call get disconnected by Shopzilla executive and they do not bother to call after they intentionally disconnect the call
I am happy and Shopzilla is best
Over all satisfied, great!
When u send refund that only tell
Try to acquire exact info from delivery agent
Bhai n 10 star dedo
Installation denied
Requested for return but no updatetill now...it show only that we are processing your request
Thankuu
Awesome service provided by Sachin. He assisted me in the best possible Way. 1000 stars to you. A real asset for Shopzilla. Stay blessed and have a great a day ahead..
Customer care ki batchit achhi thi but   adhura raha
Let's meat in consumer court
??? ? ??? ??
She is very helpful,sweet nd kind person. Thank you ????
Ease the return process
Solve my issue regarding earphone return
Delivery agent to be made responsible
I m happy thankyou Shopzilla
Too much time taking to resolve the problem. Too bad.
Shopzilla is just piece of SHITMost pathetic and RIDICULOUS process ever.
Dubliket hair oil aya hai
Customer support executive was quick precise and solved my issue quickly thank you once again
Sujit
3rd class service. cancelled my order number of times
Keep Doing Fast Everything (Delivery, Exchange & Return).
My experience is very good because coustomer care is very helpful.
Nice coustomer care mam good she was slove my problem intanst Shopzilla thanks ????
Not to slove my problem
The product you show on website and the product we get should be same.
Good exucativd
Not connected with senior team
Thank you sir for solving my return problem
Nice to understand me
Great behaviour of customer support executive
Diye hue time per delhvery   costomer jarurat me hi order kerta h or aap usko time per nahi delver kerte aage se sedha dukaan se hi lunga online band
Osmmmm
Your grocery packaging is poorPlease improve it
Present Support executive help but according previous response was very dissatisfied to resolve solution
Quick response on question
Excellent thanks sir
So patheic service.
My order was delayed more than 10 days...still not delivered
Policy is like supreme court order. If seller is sending bad quality of product. Shopzilla must take action on them. But here customer have to bear loss.
No,  thanks
Very bad service of Shopzilla, prepaid shipment is getting delivered without otp and there is no solution.
NYC to talk with customer executive
She listen my issue carefully and resolve me in wonderful way... ????
I am happy with the support received.
Thanks ????
It takes very long day for resolving issue
Need minimum time to resolve
Plz blacklist company which is not having return or replacement policy they cheat us because there product is not genuine
Do item delivery fast.
Be happy always
My experience with executive was very pleasent and fruitful,from my end nothing more required to change,good
Worst experience going with Shopzilla. This is very frustrating
thank u for ur effort to help your customers ??
Very good behaviour.
INSTALLATION SERVICE IS PATHETIC. PL SHARE THE DIRECT CONTACT NUMBER OF VENDORS/ TECHNICIANS
Overall interaction was good
Very slow delivery & work
One Assist Policy not received. Very poor service
Support services are good
Provide us fast delivery Please ??
My issue is not resolved yet
** Shopzilla
The product which I received is wrong from which I ordered and placed order for refund   told item will be picked up on 11 August but yet know one came to pickup the item and I contacted customer support they told that you have mentioned wrong information about the product return please can the return request and again place fresh return request now I am waiting for the same nd also else before your customer service executive told it will be picked up this the case what should customer do
Sarvice note good
Not get my probl
Thanks customer care
Good Experience, executive are helpfull
Theek hai
Executive is excellent
Please my refund complete. ??????
If any damaged/expired/wrong item is received by customer because some time delivery Agent doesn't wait & assure us that they will return/replace items if any problem occurs, so resolve this aspect.
should be resolve costumer issues
Very good behaviour of personnel
Mera product return kijiye
Resolve my issue soon
Thank you so much Sir Have a good day ????????????
The customer executive actually helps me in an effective manner.
Thank you so much sir for resolving  my problem
Had wonderful quarry with executive, said issue will be resolved. Good.
Thq sir
I still not satisfied with my query, I still not got my refund  amount , it's been 17 days
My problem has not be solved,I have no more energy left for fighting for a product which was delivered wrongly to me.. which is not my fault.Shopzilla should learn from SuperBuy for quality check and costumer service.. really disappointed plus since it's a small amount i hv no other go than to leave it that's it
Don't send duplicate product.. plz send product with its brand cover
Change dilivery time
Please improve your packaging services. Every time min 1-2 product found missing or damaged.I don't want return my money but want geniune product.
He is very supportive tonsalve my issue.
never sell bad item to customer
Ensure ease in reaching customer support and make sure that you call us back when you send message that you will call in 3-5 min dont make customer beg for your call
V nice ??
u have a very poor performance regarding reaching the needs of customer, the worst experience of my life. Even the customer executive have poor etiquette and no prior information for customer to inform them I will make sure people who I know will never shop from Shopzilla
Thnx so much mam
You are very good and support
Talking with happy
As per customer support experience i am really very very happy that Shopzilla service person are very helpful to resolve customer issue. Thank you Shopzilla
It was first time for me to talk to a  issue solver CCE. I am so happy.
The Customer Care Executive was very professional, with sound knowledge of the product,services and policies. She understood my query in one go and provided the required solution. I really appreciate her time & effort, and thanks to Shopzilla to have such amazing people in their team.
Customer support is very good,I like it
Why soft copy of invoice is not being made available in the app itself?? I am unable to find it. The customer support Executive told it has been mailed to my registered email address but haven't received it yet!!
Thank for dear
My product is not working which I have purchased from you and I need the service centre details but you are having the details how to repair my product and the product is life care product which is nebulizer for the life saver
Very nice toking and solve my problem
Make cheng able dilevery timeAnd date
Excellent support from representative
Mere Mobile problem   jald solve karne   kare,
Pls call back since the call got cut and the issue raised during my call was not resolved
So bad service provider Shopzilla app Website mention different and product delivered differentAnd different product are many functions missing
Thx sir
Great team you have ??
Delivery date booking  e samay bataye
I tried to contact customer support for the same query for at least 6-7 times. Nobody is able to give proper information and resolve my issue. Such a worse experience. Lack of knowledge and fake assurance was given by support staff. On my last phone call she assured me to provide customer care number on text message and as I said everything is about fake assurance. I didn\u2019t get the number and proper service as well. Overall very bad, inconvenient and worse experience ever by customer support.
Thank you Shopzilla and thanking you so much  .for resolving my issue .God bless you
No improvement
Exleent job
Company ko pata   phone mine dikkat hai tabhi to apna dekra duro par     ka   one week ke replacement hai to   kare na ki   reptring kar   hai
I want add pin code in my billing address so that i can claim the bill in my office, but it was fairly rejected by customer care. Please help me out
Thank you so much for help Polite talking good work and talking  so good ???????? i am very happy
Solf in my headphonesProblem in Boult audio
I have a missing item from order and there is no option to raise queries fro missing item
Communication good
Please try to make delivery faster specially in RURAL areas. Because it is too slow and not every-time a person is available to pickup the products.
I want to change my International number in my profile which I wrongly put while creating profile but agent couldn't able help to change,I am unable to receive any OTP message in my mobile.I want to change my mobile number to
Kindly do problem solve early.
The product delivered is defective and it cannot be returned/replaced even after talking to the customer executive.
Costomer service good
Why seller cancelled after payment is displayed either on our app or in your customer care support executive s platform.
EMI OFFER IS NOT GOOD SERVICE PAY ISTARA BILL OF BANK
Resolution should be more swift
As payment was done from ourside, ordering should be easy, soft. Why order is getting pending or canceled?
It should not take even delivery charges
I am not received the order that makes me to contact your customer care,so I would like to say please try to avoid such cases...
Refund money
Suraj is a good listener his behavior also polite and good overall happy with his service
Pls make customer suppective
I have paid all my dues . But still now pay later not working .Otherwise othershopping experience is excellent.
My problem not resolved
Very poor will complain
Bad behavior
Very good person when I talk him. And he will fully help me.
Everything is fine sir No commentsThank you
I am very happy for speech experience
I am Shopzilla customer since day one from the Shopzilla started sales in  . Please identify fake product sellers in the Shopzilla and take action towards them . It's not about money it's all about we trust Shopzilla from years .
Use product
Needs to resolve the issue on real time.
Issue solve by customer care thank you Shopzilla
Do not sell products with poor service
I am so happy to talk with Ma'am thank you costmor support
Give us false wrong information
My products delivered but didn't received
Customer care service is good but delivery system is getting slow and irresponsible.. so very bad...
I m happy your behaviour and support thnxxx
Delivery is too late so I cancel my order.
It was very good to response from Shopzilla customers care.. Hopefully it will good in future
Good but my order is not delivered in time
Bolt audio player not working customer support note number mention in this invoice kindly help me
Ma'am good morning
Excellent communication skills
Agent was good in responding with information and good amount of knowledge but the platform the seller the policies is pathetic not at all happy with Shopzilla and service. Agent is not at fault but the platform is.
Improve police
Thanks and thank you for reaching out to me Customer services are good for me everytime when there is problem it reached out and I would like to thank you all for the good services
I have not received my phone yet. It is out on delivery from sunday 6th August. Please resolve
the background noise is so disturbing
Please reach out to customer before closing the issue.
JJBB ni hn
Stop your plus membership because that is of no use. You did not even bother about your own timelines. What is one day delivery according to you??? Your delivery partner is also pathetic. You and your delivery partner both do not care about the customer. I called him 20 times to know where is my order and he didn\u2019t pick. Moreover, I got the message that I was not contactable therefore, delivery was failed. How ridiculous is that. I called Shopzilla customer care and was promised that product will come today but nothing like this happened. Again false promise!! This was not expected from Shopzilla. Till now your app shows it will be delivered by 9. Dude!!! Its 9:46 pm. At least remove this basic bug and if you need any help in that please call me\u2026I will help you out!!! May God give you the ability and positive mind to serve your customers better. Customers who should be your top priority are at first number but from bottom!! Think n respond!!!
Malayalam speaking customer care people will be of much help for Keralites.
Mind blowing customer service...very nice communication
Need to check on company response also
Improve service
Display is blanket
Very nice talk to you
Very good employee very quickly resolved my query
Nice guy he help me resolve my problems
Please update system and resolve system error... Make easy to system like myntra
Good job customer service
bad experience with Shopzilla  current purchases, not support
Please send us the product which specifications or details mentioned on Shopzilla at the order time. It is very difficult for us to receive less quality or small size product. Unexpected and unsatisfied from Shopzilla.
Repeat contact
Agent is so awesome and man happy with the call
Thanks for Shopzilla
Keep ahead arnave
Wrong and difaictiv product
Wrong size items delivered
Warranty claim nai ho Rahi
Good excucativ man
Thanks for sharing support
Add multilingual support. For ease of communication we also need bengali speaking executives.
Don't send other items,,The customer will deliver what he ordered..
Not respond my problem.not clear
Issue was not solved
Do tell your sellers to ship products and Jatin helped me alot there was an agent saurabh that person literally told be my order is not eligible for return and Jatin understands my case and advsd the best to me So keep this guy around and do either train others cz their incompitence is causing us issued
Positive behaviour
Chat person talking very good