sharmila122125/customer-support-csat huggingface dataset:
Thanks for castamar care
It was great to talk.
bad......bad...bad
Watch not getting charge  please help me  customer care  Watch is warranty
Thanks to Mr.   for being there to help me out with the thing and secondly I am wondering if items or goods provided to the customers is actually going through any quality check, though it is not my business to teach but if there is any possibility that can be improved,it will be good for the Shopzilla's consumers and the clients.
She has a sweet voice.
Bahut sunder
Very nice parsonal
Due to wrong display of size chart customer chooses item of wrong size and when the item of wrong size is delivered to him, and he wants to return it and wants proper size item in exchange, he is not allowed exchange. The item is allowed to be returned after deducting some return charges.This is precisely what happened with me.   Kindly tell me what is my fault. I expect your reply to my grievance.
Dublicate product
Customer service not good sometime
diya aur koi help nhi ki sab frod kar rahe hai
If you allow to send file/recording in case of misbehave from your delivery person
Nice experience to talk
Make less time for resolution
Nice experience on call
Your call service   is very good but delivery boy is not good at all
Pls update my retrun policy option make compplete the process
Super ????
Return policy be clear
you should be more precise while you ask for a resell
unfortunately changes not expecting..please share updated invoice other carried warranty as per delivered day replacement
Make it easy to reach customer service
Happy talking with customer support executive and unhappy regards product i.e Thomson tv & it's service.
Experience not good
Bht he hapful
Worst customer support. Problem yet not resolved
It's been over a month sinchai I placed the return request. No one came for pickup and money is also not yet refunded
Customer support executive it's very honest person and the my problem is solved
Please take action against such sellers that can't afford to be a seller
Polite talking of Shopzilla support services
Nice costumes care
Diptaru was quick, efficient and an absolute gem. No fake sympathy, just clear focus on resolving my issue.Please train your other folks like him.
Need faster delivery and proper or actual price of an product
missing product
Mangl
Ur customer support executive is very supportive
Warranty and refund policy needs to be faster n robust
Issue solving process is good. Customer support executive is good.
I just love you are talking about
Okay but 3
Make return policy not that stringent and be flexible if the request from customer is genuine.
Thanks for all services
Talking very sweetly ??
Try to resolve the grocery related issue ASAP.
Why should we wait because of Shopzilla's mistake.If the wrong product is sent,it should be freed that product should be refunded.  not me.
Plz check  order before delivery
PLZ replacement my fast delivery and, only Shopzilla boy   for me
Everything is good but not resolved my problem Last one month 6Times technician visit date failed
Dilivered products always missing
Only one request time is more important
Behtar
OK good
Nice voice  and good handling customer
Third class service of Shopzilla in the word
Plz send Quality product
Vergy good
Nice to meet you thankyou
Please start a chat able customer support.
I found it very good by Madam. He has all my trouble
Bhai ji gjb bahut achhe aapka din subh
Products detailed information could be enhanced
Good person helpful.
she was talked to me in a humble manner
Washing machine delivered late and installation is taking time as well
Return policy directly through with Shopzilla not to service center.
Return policy not good
Good service bye Shopzilla/executive
Pls provide courier fast ??
Not pick up my product under timeline pick up request date   but now till date not pickup
Wasted lots of time but issue is not resolved
Problem facing delivered product when they are not delivered.
This Customer Executive for the best my problem is solved this person promoted my cousin thanks my problem solved ??
Thank you Shopzilla customer care  to help me,& Solve my problem  ??????
I am very happy customer care
Don't able  to provide any information
After so many calls issue is still not resolved.  Very pathetic service.
Reduce time to solve querries
Exquisite call
Please resolve the query
Very good support by customer service
is wrongOnly used customer money
Unsupport customer care
Good castomar support executive
He lied that he is going to send me complaint no, its been more than 10 hours there is no mail seriously pathetic service
???????? ???? ???? ?? ????? ???? ??
Fully helth full
Thanx you so much
I have facing delivery issue last 2 days and you customer support   you will get the order before 7pm and 9pm I don't get any order from you end you are you given fake commentment to the customerShame for the Flif  servicesThird call service
Some time product gives damage and. Song time product are give good
Please change my phone
Awesome customer service Abhishek
Nice habbit
Needed return policy on this product
paylater option is not available. no information received when it will be fixed. Unsatisfactory
Good response answer and questions
Incomplete order delivered and no effective support provided
Customer care executive good behaviour osm
Sir   ritarn
Good supporting executive
Customer care good service.I am happy.  ????
Thanks sir for my help
Thanks. You. Shopzilla Team ??
??????? ??? ??? ?? ???? ???????? ?? ???? ???? ?? ??? ??? ?? ????? ? ???
No proper solution from the customer care service. Every order we are facing some issue. Not going to do prepaid
Next time I will aware about Shopzilla assured item check it...
Really helped to solve my problem
Please do delivery products faster, otherwise everything is perfect
Take good products
If any seller is unable to fulfill any order, atleast Shopzilla should take an owner ship, to provide some resolution. Very bad policy, no any exception available for customer.
Good customer agent
your customer helped me
For any query need to chat directly instead of requesting from older order.
Why are not return my order
Very poor service experience.
Pointing brand's customer care is not expected from FK if my product is not at all working. Provided, while Open box delivery the delivery agent did not allow me to turn it on for next 5 hours.
Please dispatch same things which are we ordered. Thank you
Pls solve my problemMy tv hisens 50 inch tv not installation after 48 hours why?
Customer executive is  very nice guys he understands my problem and solve it
Aise delivery wale MC   hatado, BC uske taraf se pura dimaag kharab hogaya and i really appreciate tabassum and divesh patience, they knew they cant help me in reinitiating the order but they tried their level to convince me to reinitiate it and in the end Shopzilla wins :( customer lose\u2026..
There should not be any chances of complaints.
Good employees
You are a fantastic online marketing organisation,it's will be more effective if your packaging partner & delivery partner take their loyal responsibility
Plz.order delay   aur delay   to bad me seller se cancel Mt Kiya Karo   karn se cancel   to   packaging krke send  .
The team who could have authority to take action should be present over the call instead of just the call cusotmer support who doesn't have authority but just the responsibility to act as intermediate between the team but unable to resolve anything. It could be one the reason for frustrating experience and bad experience with Shopzilla where query was unresolved.
Very good customer support acha nallege hai inke paas acha sarvice provide  e hai jis se customer satust ho thanks mere taraf very nice sarvice
Mc hai tumara executive
Customer service is very good ??
Delivery products on time
GOOD KEEP IT UP
Not delivered today
Good mam apka bat chet ka anubhav bahut acha excellent
Thank uu for your suport
Good ?? exilent
Delivery products from good shops.
Customer executive was good. She spoke with me politely but I don't understand what the hell technical problem is going on. Always   has this shitty technical problems. I need my refund money asap
I am mona and feel to good costomer support
Very nice behaviour customer executive thank you Both of you   ??????????
Waste of money and time
Worst ever buying experience. Cheating buyers. Should be banned in  .
I'm satisfied with your customer information
Good Cx care.
I am tired for trying replacement of my order But still there is no replacement , no solution if my issue , it waste my 500 rupee and time more than 25 days
Lanjakodaka
Please, make available your customer care support in a easier way.
Maintain time time frame regarding delivery
Senior representative can\u2019t understand the issue. And she can\u2019t address problem. And she is talked to me very badly.
dekar Bande Ne bus apni feedback Karva liya aur abhi tak order   parcel Aaya kya fayda mujhe rating karne ka
Please think of the customers policy side too post delivery.The main trouble at remote locations is delivery is not done doorstep.After an open box delivery, we are not happy with the product sometimes.But so far Shopzilla is doing much better than any other site.Thanks
Well behavior and explained
I request you to please ensure the after sale service warranty to customers for online purchases. And not to harass any one.
Improve packaging for contents/products like perfumes and likes of it.
change exchange policy on mobile phones
I complaint is not solve till now, please give solution quickly
Thank you ?? talking nicely ??
Baat karne ka
I am happy your good help
Refund issue of mine
Good to talkbut reduce the time to short out problem
Why are you talking so much time to resolve my issue
Kindly make policies more flexible so that customers can get maximum benift
resolution and all service is   happy with Shopzilla all services. I love Shopzilla
I have talk to Shopzilla customer care is very good service
try to address the query in less time
SUPER PERFECT PERSON LOVE YOU Shopzilla
Shopzilla is best as epr me but whichever working days are there I am unhappy with that
Dear Team Till now my concern is not resolved 28th july order i spoke to your sr officer they told me your order will be returned but then it is 4th time then rejected Till now my concern is not resolved 28th july order i spoke to your sr officer they told me your order will be returned but then it is 4th time then rejected It's not just about money, it's about service. Rs. 479/- won't make much difference to me, but now it's about my honor, now I have to file a court case.
My trust is always with Shopzilla and their employees. Keep the good show. Thank you team Shopzilla.
Clear & simple warranty policy
Refund and exchange policy is decided by return collection boys and Vendors...need to look into this.
Bekar company
????? ??????? ????? ??? ???
please deliver on time  always found late delivery
You delivered corn with live big worms in it
Thank you ?? for my request
Worst service,specially post delivery,most worst customer service
Bad behavior f customer executive
There is no option provided via chatbot to reach customer service directly!
Thank you   ????
Syed sound mein thoda sa dikkat
Very nice Parson to meet
Very great and thanku so much.
Improve the ETA of delivery
Galat jankari di customer care walo ne or ab product return bhi nahi kr rhe haiCustomer care wale sahi jankari nahi dete hai mera nuksan   or aj ke kabi bhi Shopzilla app use
U should have the details of logistic partner
Don't send product by delivery.com  They are cheating with customer...
Costomer care service is too good
Not a good policy for return any products
I going to uninstall this application .
Wrong information kyo dete
Delivery once delayed takes forever to get a resolution
Add some questions in your query list which clients really try to say something through tik mark but there is no options for tik mark because there is not available that question.so survey some issues which clients suffering and add that issues.thanks
He was a polite guys..have much blessings from my side..be happy
Very irritative
This person is very good behaviour
helped very well
Please ensure to fulfill the assurance and get the product returned
Good response thanks
Please mentain your interaction between customer and service
Very good speaking skills
Thanks for resolving my problem.
Plz return my product
Customer care executive good behaviour Osm
I buy filmora 12 software. the delevery date was 12 august, today is 18 august but the softwere not provide to me.
Customer care executive should be supportive because there are talking like they are reading scripts. When i asked her to give me the mail id where i can raise ka complaint she said there are not mail id is active. I don't know how can you give a better service to your customer if you are doing like this.
Waiting for resolution
Shopzilla delaying my issue and not taking appropriate action
I am happy with the customer care she was so polite thank you Shopzilla
Sir customer service not good about order related information and avibility,sir 5 time call but not talk to senior due my order realated complain,Sir how to cancel my order without inform me again and againAs soon as possible please next time don't cancel my order Thank you
return of the product can only done at time of delivery as it is a open box delivery, but profuct was delivered when i wasn't at home and also Shopzilla never asked me for my convenient time for delivery
Pls refund
Not a good
service agents very good but the delivery agent beavers very very bad
Try to  mention the details of the person coming to pick up the return
Support team was very good he talked very well.please refund it as soon as possible
Politely behave ??
Sound quality and nothing else
It's excellent service
Over all very goo
Good service and support given for rasing refund request
Very Good behaviour
Received a wrong product in non- returnable policy & no one is helping us now
Easy way to connect customer care
Executive mem was so amazing she made my day.
Very nice customer support ?? thanks you
Tarikh pe tarikh milne par bi me ap logo   moka  ....
Kindly provide customer care number.. So every time customers don't have to start chatting.
Courier partner services very poor
Very bad process
Thank for supporting
Good comunication skills
service very good but delivery more late
I spoke to a very kind and attentive person. I suggest a reward to be given as a token of appreciation
100 extra Supercoins not credited on 5 orders in a limited period
Good information provided
Staff on duty was most courteous.
I   gift voucher 500 rupees
Very nicely resolve the issues.
apna man badal diya hai aur dusra memory card le
Solve issues as soon as possible
Very empathetic customer care executive
Very good performance.
The customer executive service is worst they don't want to solve my problem
Very nice talking with customers
Thank you for ur support
Its complex in reaching customer service.
Worst app to shop from even though customer care executives were very good.
Kindly include the seller T&C more
Jisse v abhi last m bat   issue resolve kia n strongly satisfied
Whenever you made a refund for a product without picking the product please tell us what to do with the product ??
The custom executives are very helpful and supportive....keep hiring people with the same skills..thanku
karne ka tarika bhut psnd aaya
Tnx...for support me
I never ever seen worst service by Shopzilla
Customer service executive was very good and completely solved my query.
Very nice service no improvement required ??
Bahut hi aacha laga APA say baat
helpful support by customer support
nice customer support
POOR SERVICE!!! My return order needs to be picked up many days ago but neither call nor product has been picked up till now. When I call Shopzilla service, they are just postponing the things to future date and when I'm trying to convey my issue agents are disconnecting the call in between and at times few consultants do not even enter my account instead they just listen and miss the interaction which was discussed on the call. So it's a waste of time when I'm unable to return just a small product and so cannot place or recommend any future purchases through Shopzilla. WORST SERVICE!!!
thanks to Shopzilla Coustomer exu
Bahut badhiya hua acche se baat ho gai mujhe meri samasya ka
I am not happy ,  by Shopzilla and dilevery arjent
Excellent supporting staff.
Staff batterBut delivery not be batter
, information
Thank you for providing good customer service and provide information about any query
Very polite executive
Please kindly resolve my problem as soon as possible
Wrong product delivered.  Control your sellers.
The email which was told to me to contact pegion coustomer care is slightly wrong please mail the right emai with right spacing too so that I can claim my warranty
Call disconnected no one call me back
Thank you for fastest delevery
Worst services you guys giving
Happy with customer care solve my issue within 5 minutes
Return shall be easy
Very good for costomer service
Please try understanding the issue instead of pretending to understand
You can\u2019t improve anything because improvement is not your cup of tea cheaters
Yes my dear baat customer service
Mera odar return nahi ho rha mujko mobile pasand nahi hai mujko refund chahiye
Reduce my time tu manage this order
Please be supportive to customer. We believe you.
Very nicely talking with him
Delivery boy was not Good with his responsibility
Delay in refund is not good for customer relation and services
Exicutive positive response but Shopzilla (Logistics partner) very bad service
She was awsm in conversation
Bed Experience from Shopzilla
Vishal is a polite nice being and helped me with my query.
Support Team Very Good
Customer service executive cut call without resolve my issue.
Customer care cut my call
Thankyou for hearing my voice
no support Shopzilla customer my product are no replace and retrun
my call partner helped me very well
If 0 was there I would have given big zoro
Annoyed with ShopzillaI will not buy any product from Shopzilla in future
Over All Good
Achaa lga bat krke mera case bhi solve kiya
I am completely satisfied with your customer care executive they helped me in every way regarding my order. Thank you.
Request to add Compulsary open box delivery so that we dont face any issues relating to return as the product we ordered is slightly different from the image available on the order screen.Just because of this issue i am unable to return my Product.
sarvish
Shopzilla show product details and under policy 10 replacement offer but not working policy Shopzilla perches productMy order delivery 8/7/23 and my issue show 10/7/23 and contact Shopzilla castomar saport and next 3 days visit technical see my issue and technical inform Shopzilla but my issue not resolved and replenishment reject,Next day contact ShopzillaNot received my issue and no contact me, next time I use chat and repeat apply contact me and Shopzilla contact me and my complete resume or technical visitsLucking my issue inform to Shopzilla but my issue not resolved under policy ShopzillaMy TV not working Chromecast Bluetooth WiFi and Heng power of bigger problems but not resolved issue only sorry and sorryAnd my 10 days policy is closed
Nice voice and before this I interact many of the Shopzilla team but they are not supportive this agent is good
Payment is not recive my bank account
The product reaches   and yet no delivery at my place.It is aredicu
Not return my order
Mera refund abhi tak mere account   aaya yah bahut kharab service hai
Don't let me wait for your services and resolve the issue as quickly within 24hours.
I amCheated
Hi I am very unhappy with yours customer care they didn't resolve my issue simply they try to escape from the problem and try to close call and waiting for feedback. Courier person handover only two pairs of shoes instead of four pairs of shoes then I raise concern to yours customer care but they taken request for replacement for delivered two pairs of shoes. But your executive said that after replacement four pairs of shoes was delivered on September 1st. But in your app showing only two pairs of shoes was delivered on September 1st. Another two pairs was already delivered on 14 August. Simply escape my issue and taken replacement for two pairs and close the call from yours end. This is very very unhappy situation for me . I didn't leave this matter until my issue was resolved.........
Unhone meri help ki h aage pta lgega
Nice Help by the mam
I am trying to return my product since 8 August but can't return my product and not reach to customer care executive
Overall great experience always shopping with Shopzilla...keep it up the good work.
Issue does not resolve
I am very very disappointed by the approach of Shopzilla in resolving the issue.from one and half month but no result I dint get refund till now it is not yet solved
Nice worker Fully supporting
He resolved my query very nicely
Without any prior information tickets are being closed without any resolution.
i will file a law suit for the scam you did with me related to my recent purchase
Next time deal with same costumer support
My refund issu  Not resolved  after five month
Please check product and add orginal product image. I am share my bed experience share or all social media platforms. Shopzilla is very bed product sale. Not trusted Shopzilla.
????? ??
Try to speak more gently
Mr   has resolved my problem very effectively and instantly
There should be instant support for redressal
ID and delivery message, cpin or delivery pin is putting blame on customers rather searching from the onscreen
Excellent works  team for   I am happy for all ways and today now.carryone team   ????????
All products of Shopzilla is duplicate
Executive is good. I hope he maintains that quality in future.
That customer support executive is so nice ??
Pathetic policies pathetic customer executives,  you need to work hard Shopzilla , worst shopping site ever
Some good ????
Grocery item specially cookies are broke by delivery time so please resolve this problem
Please refund my request
Unhelpful and rude customer care executive
Apka bohot bohot dhanyavaad sir   problem solve
Your consultant did not understand problems
Return order issues
Prefer not to buy anything from Shopzilla Still struggling for my return from last 10 days, Shopzilla only wasting my time
**off service
Amah deke
Very bad Shopzilla service
Give him csat
Order for instrumental product received defective material and as it's prepaid order received reply in single word SORRY no return what ever you had received satisfied with that paid for iPhone in you will receive oppo and in COMPLAIN you receive SORRY we are unable to resolve
Agent hear the concern and tried to help me as per proc
I was very pleased to say a very nice word
You're a great team player and thanks you Shopzilla service and such a great employee practices effective conflict resolution.
Firstly they were saying me that will help but today saying that we can't do anything
Customer support is very goodThik man very good
This is the last time I am ordering from this site
Customer service is good but problem is not solving
Why cancelled returnAnd cancelled by whom
Make resolve policies more flexible
Dont help me with my problems. Since I have request refund or replacement before the return policy due.
Aaj se Shopzilla main kabhi bhi shoping nahi krunga Mera order replesment cancel kyu Kiya aapne aap hi cancel   esse jaida bakwas aap nahi dekha esse accha SuperBuy hai lakh Guna achha bakwas Shopzilla
Please improve false information.
Don't encourage jeeves they don't have proper service centre and service personsi
Consider the customer service first instead of Shopzilla policy and business mentality. Customer should have choice that in any reason if he do not like the product the he should have freedom to claim refund. You can charge for delivery no problem.
Give customer request also
Thank you customer supporter
Damaging