sharmila122125/customer-support-csat huggingface dataset:
Very very nice talking so I am agree with you because of I am very relax
This needs to be delivered in a single go. But I am facing issue to wait for my another replacement.
I am happy to talk to
Please check your delivery team and update them to not provide false information to customer just to deliver the product. I am facing this problem became Shopzilla delivery executive give false information and give damage product to me and told me that I will get discount of 15-20% just take this damage product. This is simple fraud case with customer.
Previous agnet failed to check my profut
your sellers are cheat warranty disputes
Right delivery on time
Good understanding
Shopzilla is already very helpful and productive care. Thanks
Call centre exec are bound by process. Process flow is rubbish. Agent is only laughing as they do not have other option in the system. Order not delivered and three days i heard wait till tomorrow.
This senior executive could not listen to my voice. Please fix her system. She just kept the call on hold. Even the work environment around her was disturbing with loud background music of songs and TV series playing.
Veri good
Respected sir I was ordered the products of contour plus blood glucose testing strips two boxes of 2\u00D725 strips per box cost of ? 1670/-  ( order ) but I was received free sample of ten boxes of 10 strips per box that is also expired on 29-02-2024  , how can I use those strips within short period of time.  I made request to exchange and today I have received the replacement items but that was also the same free sample of ten boxes of 10 strips per box  expired on 29-02-2024 again. This is for your kind information and please do the needful. Thanking you
My issue haven't been resolved yet I am suffering from last 2 monthsSo. Now I am sure that Shopzilla is not able to provide any resolution regarding my order I will take some legal actions at Shopzilla of scam with its valuable customer this is not fare I will show everything  to court.... Because the Shopzilla or Shopzilla team is not able to provide any justice to his valuable customers ???????? I am so much disappointed with your kind information......
Overall it's a good experience..thanks to the costumer support team
Coustomer is your God.
Worst App Doesn't Recommended At all ????
product not delivered but in Shopzilla application its showing delivered.
Very good costumer service
As i am facing issue with the return since last 3 to 4 weeks but Shopzilla don't bother to solve my problem
Understanding person.
Shopzilla Grocery should send actial items and quantity to their customers because customer pays for the product only to get them properly. But there is no effort to enhance the service. It occurs customer harrasment.
????? ????????
The waiting call is too long
Very professional and polite, he addressed the issue properly.
Process of reaching custermar care is very lendy
Pathetic service response
Bahut badhiya hai TV
Do not do any negligence on deliveries
No goog
Keep your delivery better
Thanks for Understanding my qures
Time of call back shall be reduced
Customer service  is uneducated
Costamet care se bahut
thank you mehak mam
chahiye
Excellent communication skill Miss
Nice experience thanks to Shopzilla
Total waste of time ! Need to improve a lot and learn a lot ! SuperBuy is the best in terms of refund nd time management.Shopzilla needs to understand time is money .
Pay later convince fee Should not happen
Achha   karke or   problem to thik Nehi huya abhi but   ?????? thanks for support
There should be always a executive who can understand the customer concerns and able to give solutions that should be actually.   what this executive did for me. I appreciate that. Thank you so much.
Please ensure genuineness of the products and sellers
manner of speaking and correct information
The assistant provided the information which is available to her but there's no resolution which I am looking for. Even after talking to the supervisor the issue is not resolved yet.
Very very very good work is exutive
never change
Nothing to see ?? here
Still nobody pick-up purcell from our home
Very nice service and thank you so much.
Thank you Shopzilla to make our life easier
Very good and bahut acche se baat ki I like you
Costumer executive was very polite and understand my queries very well
I am happy for quick costomer services
My issue is still not resolved
Unable to use paylater emi option
Please aasan method rakhen
But my problem not solve
MY PROBLEM IS NOT SOLVED. PLEASE HELP
Good and excellent
Not solving issue so many times
Some items repeatedly come of wrong brand due to which we customers face a lot of trouble. The company has to ensure that the item ordered by the customer is delivered to the CM customer.
?? ?????? ???? ???? ??? ???
Thank you anas resolve my problem
Mujhe koi help nhi mili hai.... mujhe return chahiye Mera mujhe wrong product received huaa hai usko return kro....????
Do train the executive to trace all the email when they address a escalated issue. And clarify and teach them to respect and take the ownership of decisions made by a senior customer service executive.
Customer care exucatives is helpful person n good coordination in Shopzilla I m satishfy your exucatives good services Shopzilla card thank you
Nice tq meri help krne
I like no your service
Exllent Service
Customer support was good but refund process need to be made more faster
Thank you ???????? sir
Thank you , I trust Shopzilla.   support.
I have consult with some executive but still I have not got any proper solution.customer executive should have been proper information that I did missed.Thank you!
It should be Prblem will be solve less time
Its services are very good, especially on call, talk to a mother, who explained us very well and spoke very lovingly.thanks Shopzilla for nice service
Please check with the sellers if they're selling quality products and complete product.
Delivery time is very long as compared to other online shops. in an urban city like   it should not take such long time
Automated system is not good. Approximately after two hour long wait a call was arranged...so plz make easy to reach customer care executive.
Delay in order
Please add paylater account deactivate option in the app so any one who wants to close it can easily close the same without reaching customer service
Where is my order???? How many times should I call and get the same reply???????? I don't want to listen anything please deliver it asap!
It's not working properly
Long waiting to be avoided. Quick abd productive action should be taken.
My problem is yet unresolved
Very good communication skills of Ms. . thanks Shopzilla for solve my problem and assured me.
Logistics team not delivered product yet it has been 3 day material with them
The slots for delivery are too much in future. Not easy to plan. No slots visible for post office hours delivery .Also the data updation on app about delivery status is not timely. While system does not show out for delivery my door bell ring for delivery.
Shopzilla is getting bad..U order something u get something else. Happened atleast 5 times.Plz improve or will loose customers
I feel good to talk they just told me every needed process so I like that
dely process
I m gald that my issue handled by a very nyc person . Thanks for that
Try to minimise to reach customer care
Would have appreciated if the agent contacted the courier company  / pick up agent to address my issue in a timely manner
Sometimes to be change your policy rules as customer satisfaction
I m happy  ??????
Very good service version fast and accurate
Good conversation great experience
Do not send damaged items
Please help me and solve my problem and save me this frod
Try to dilvery the same colour and product which we order
???? Shopzilla
Thank so much for help   amezing Series for costmore care Shopzilla I am happy
Shopzilla please review the sellers before onboarding, the kind of products are being sold are not upto the mark at all
Shopzilla should take responsibility when there is no customer faukt
Thank?
Management can be improved in effective way.
Fast Service super
Pathetic service delivery. Simply fraudulent activities of the delivery agent.
Good supporter
boss ka song
Make call option directly available in app
Shopzilla policies and goods/iteams prise are not geniun.
Nice support, very understandable.
Provide correct delivery details on app
My pay later account is hacked by someone so how to resolve this problem
F*** off Shopzilla.. When you delivered wrong time you need to have return policy a**hole it's mistake from your end
Nice team and very smart very helpful
With doing installation my app showing installation done
We really liked the way the customer talks I am very happy
Please give instruction to your delivery partner regarding open box delivery as they are always denying the open box delivery.as I have faced in my previous order dated Feb 14 delivery.please improve the service in these regards.
My solution not solution
Very nice talk to me
Aapse bat karke bahut   sir thank so much
Shopzilla charging more than MRP price listed on the product.even though I shopped on great deal sale still the product price is High they really need to check on product prices before selling something..
Meri problem solve kar
Osm experience
Good fantastic customer support.
Vanishing my plan due to delay i think u should close the website
Your costomer support executive was good I am happy
Its two lights are blinking [page light and ink light ] simultaneously which means ink pad is about end of its service life As per its user manual . But i brought today how can it possible means it is a defective productIt is a defective productProblem in its inner part how can i take photo of its ?Its two lights are blinking simultaneously (ie:-page light and ink light ) which means ink pad is about end of its service life As per its user manual . But i brought today how can it possible means it is a damaged product Now it is not blinking but i don't want to take a risk your service partner whom no you given call in not connect to them .Previously I bought a canon printer form Shopzilla which is exchange with this product its purchasing cost is 3600 and i sell it only for 400 its due to not given me any service from your service partner. I contact to Shopzilla but it only give the number which is not connecting and not helpful for me so i don't want to take a risk. i want to return this product because its cost is 15,199 previously i lost so much amount money i dont want to repeat it again. from day 1 problem get started plzz help me in returning this product
Not solve
Your services is good
Didn\u2019t resolved my issues
Sorry to say
I myself unable to raise return request. For this need to call customer support. Please allow customer to raise themself in the app.
My feedback is positive
Experience with Executive assistant care is very good.
Make it more quick
Order is taking 11 days to dispatch and 17 days to deliver. It's been 3-4 days but still my order is not dispatched
May need to provide more details about the product.
Nyc person
Please deliver the product at better conditions n not damaged
I want to cancel one assist protection plan which was not possible as informed by you. I want to cancel as the extended warranty is starting along with the manufacturers warranty. So in effect I have 2 warranties simultaneously
Outstanding solution
Worst sevice
Please resolve my issue fast
By providing platform to only trusted and honest brands.
Shopzilla customer service very very good and Thanku very much Shopzilla customer care executive
make the refunding process more convenient and ease the process to reach customer service team otherwise no issue.
Deliver complete product
Everything is good but reaching to wards making of call is difficult
Very good this resolved my problem.... Love you
Reaching customers support to Shopzilla is becoming very difficult
Good sarvice good stuff thanks Shopzilla sir
Thanks for customer care
Nice iam happy now
Mujhe yah ummid   thi   hua
Best responseBest help
If we get wrong product please make sure to replace it and if the order is open box tell the delivery agent to open it compulsory.sometime the customer forgets but atleast deliver agent should his work
good Service
The are talking in abusive language, I have proofs of it.
ask your delivery van to take assistant/helper
The customer support executive is very friendly and resolved my issue
Good support and very good service
Issue resolve as soon as possible.
Customer service agent can\u2019t guide me on the gift card sent to me
Please make more convience for customer to connect the executive and change the return policy as per missing products
Work to be done after interaction with service person
Better service
He unable to connect with concern department
Noise in call
I m really happy for your support
I am happy to talk customer support.i hope my issue will resolve as soon as.
Make some rules and regulations for sellers or give money for every day of delay in delivery........
Not working waste product
I have received the damaged umbrella and I raised the return request on the same day of receipt of the product, the replacement is cancelled 5 times due to logistics issue and I had to raise the issue again and again to get my query heard, the issue is not yet resolved. I am now in possession of a damaged umbrella without any help from Shopzilla or their seller. Worst experience from Shopzilla and it's seller.
He is so good in solving an issue. So much friendly.
Over all i am satisfied
Delivery boy delivered wrong product.....but i am not getting any support
Good nature
thank u....
He is really very polite
Please make easy to contact Customer Support
Good castmar
Abhi   installation   hai washing machine ka
Good behaviors
Good behavior of executive
Tok to very good Customer support
Sellers are doing fraud by sending damaged and wrong products in cases where there is no return policy.
It was good to talk. She was eager to help her in best way.
Once you confirmed delivery date pls delivery in on time How many times changed the delivery date and especially this order delivery is very bad I never expect this problem it will be reduced your business growth
Happy with service.   helped me to resolve issue quickly
Take strict action against people who are not willing to work
Improve you product delivered services
Refund time fast
Thanks for calling assistant
My Problem Not Solved ?? iam Unhappy With Shopzilla
Resolved problems in a short time
Thankyou for Shopzilla
Thanks madam aapse baat kr ke Mujhe bahut achha   ??
Thahanku sir
thankyou sir
This fellow is very politely commucated with me and resolved my issue.God bless him.
Resolve my queries as soon as possible
Good bye and good luck. I\u2019m done with Shopzilla forever
the excutive is very good person and the manner of talking are so impressive .
I need my refund immediately.
MY PRODUCT ( A MOBILE PHONE) WAS GOOD I CHECKED ONLY THAT IN OPEN BOX DELIVERY, BUT I DIDN'T CHECK THAT BACK COVER IT IS DAMAGE AT THE BOTTOM,
Nothing help my product defactive and do not go to return
Shoes Bed quality
She is very
Provided Help according to my issue
Very good customer care executive and sole my issue , thanks to executive
If customer forgots to return the product and exceeding a day or two you should consider that much
Good person ???? honest   upgrade this person permission plz,,,,this is good person ????????
Thank you my prblm solve
If we get access exchange option from our side it will helpful.
Please provide delivery boy contact no
No product was delivered by you and customer care is asking to reorder it. Are you guys making fool of customer.Worsr experience by Shopzilla.
Very bad delivery service.so please don't chitting costomer.
Please maintain proper info and proper support to customers
I want to return the noise watch
PATHETIC AND VERY POOR , YOUR APPROACH SHOULD BE CLOSURE OF THE ISSUE AND SHOULD NOT BE LIMITED TILL ASSURANCE MOREOVER THERE SHOULD BE AN ESCALATION MATRIX SO THAT WE CAN HIGHLIGHT IT TOP SENIORS
Just want to know about my order
Service executive is excellent ??
Shopzilla is very good secure for Online shopping....Thanks Shopzilla
Please improve the quality of your customer service executive. They don't understand our problem. I had asked for return of the product and they have created replacement. And i have to speak 30 mins every time i call them. Such a waste of time
Any case I want cheng colour of phone pls possible to get with out cansal order
Deliver genuine products
Make sure that sellers sell the genuine product at a genuine rate
My product return problem
So good job mujhe baat karke   aapse   aap mujhe   poochha   chij   per Mujhe problem solve To   hua per main aapko 10 mein se 10 number dena chahta   u so Mach
None of the Milks are getting added to my cart
Should be provided delivery hub location and facility for hub collection for urgent requirement.
Very helpful conversation, I appreciate that.
Bahut acche se baat ki aur bahut acche se samjhaya
Offer the option to inform of missing items by customer, you can continue to empower the delivery team to confirm or verify this
I dont buy again from Shopzilla thats all
??? ??? ???? ?? ?? ??? ??
Bahut badhiya vayvahar kiya
Everything is depends on the pickup person in case of return.
Was not helpful
I HAVE ORDER 3 QTY. BUT DELIVERY 1 QTY. PAYMENT DONE 3 QTY.KINDLY TAKE ACTION THIS SELLER
Refund issue..!
Very good ??????
Worst aupport first understand customer what need...then only respond
It is quite good ?
Thik nhi
Please educate sellers to pack food & non food products separately as this is not as per customer requirements & not a healthy sign of consuming food products ??
Thank you so much customer service
Product is not delivered timely I was ordered 4 products no one gets timely
An agent named Azhar try to help me out but system does allow him to proceed further.  nice customer support.
Delivery delay problem
Better improve customer support
be resolved quickly
Delivery line Shopzilla ?? not choose after this issue
Product is not good so return
Pls return my order
Delivery date showing for same time but after order placement it's showing for tomorrow
Product ka charjing nhi chal rbsbhai
Very very so cute
Please send the delivery with in given date if it reach after the time then what is the use of it we have to cancel the order.
I want to change the product l want with wifi connection exciqutiveis tell not possible
Always value your customer, because customer loyalty wouldn't not come easy if you oare not focused on your pleasing yoor base.
There is no better service provider in 600063, New Perungalathur (Chennai), they are irresponsible in their delivery hub services and they take more time to deliver the product.
Customer support   said he registered a complaint and I would receive an email, but I don't see it till now.
Prodect quantity 36 noted Shopzilla but received 22 pice.
Someone frp, Shopzilla came and picked up the return in the morning and came back in the evening and returned the product to the maid in our absence saying that a complaint has to be filed for return.
Some products having no return policies.make those returnable with reasons.
Very pathetic after sales service specially installation servicess
You excel at serving your customers. Great job!
No action taken by Shopzilla. my product is still under replacement.not a single delivery boy came and take the product back.very pathetic behaviour from Shopzilla.i must walk legally against the fraud scam by Shopzilla
I m happy with customer support executive behaviour
Worst e commerce site
If Shopzilla cant help in sharing the same details available in the Shopzilla App over an email, I believe then what can be expected in terms of more help needed
Satisfied with customer care service
The coustom support very good.
Good but there should be less waiting for time
product is not working
service is good ??
Ye mutually beneficial
I order 30 July a vesco Drift 24T Bicycl it's delivered time and date are 07/08/2023 But still 09/08/2023. Not any information come out form Shopzilla teems.but I also paid money.
Please reorder my cancel order
Shopzilla is never helpful nowadays and associates are making fake promises always no worries you are unable to resolve my issue than I'm used to help you with good feedback ??
I am not getting option to download the Invoice for the delivered orders
Good response from customer care executive
display proper delivery tracking information of grocery items on app and websites
Please hepl consumers to get fullfill there requires
Product missing related complaint option provide on app.
Horrible item
It was a great experiance while talking to customer service . He helped me with all my issues . Thank you so much
Not resolved
Nice talk you Please my problem solved
Pintu
seller didnt aproved my return request yet a day ago,   otherwise executives are so dedicative, thank you
I m happy... Thanks sumit
The item if returned to delivery man and it's showing delivery then there is no way to report on APP. The customer help is taking more time to respond.
Y need my order cancel
I placed the order gift card order worth 20k on 5th August and the order is still pending, and your customer support executive gave me the wrong information that my refund will be processed within 24 hours and it\u2019s been more than 3 days, worst customer support ever
Experience was awesome ?? and thankyou
Customer is not happy with delay in delivery and wants to cancel, executive not cancelling..worst policy.worst delivery. Pl cancel and initiate refund.
Change my wrong product
Fasten your delivery
Product packaging and logistics needs to be improved, most of the time product getting damaged because of bad handling.
Need to add the point in mobile  . When people pay extra amount while some mobile testing fail, they not get any kind of receipt or invoice on mail. If someone pay extra on exchange,they must receive the information by Shopzilla.
Good feedback for this customer care
Please provide language as malayalam
Customer support team not eligible for customer concern
Problem solved ?
Need more clarity about query resolution process.
Abhi tak koi isu solve nahi kiya
Very much good
Still i did not get resolve my issue i am waiting for long hours and days and waiting in call
The best meri problem ache se sune
The connection between Shopzilla and Shopzilla is nil. Even a small logistics company has proper tracking mechanism and complaint answering mechanism. If something is delivered through Shopzilla, Shopzilla doesn't have any contact details. For open box delivery someone should be there at that place and Shopzilla doesn't promise any date or time of delivery. So if we order something, we should avoid all personal task and wait for that parcel and the worst part is, it gets delayed further again.Please have little responsibility atleast
Service is good but it is difficult to return any product. It is very time taking and sometimes we need to call customer care many time to resolve our problem. So work on this.
Enhance the delivery agent response and behaviour
Nothing to improve. Great job always
The product's what I'm receiving was good ??
Iam very much satisfied the way he speaking
Love ?? you Shopzilla
You guys have no source of information, just sitting there to waste the customer time.Worst Service i have even opted.You guys have made me sure, not to ever use your pathetic services in future.
return or replace
i think the product which does not work should be exchanged by Shopzilla
Very poor customer service
aaye bilkul sahi aaye   product galat aaye   return krna hota   me Shopzilla   bahut   product sell  ..Requst grant me sir   product   issue hai only
your process wastes everyone's time. How come you expect a customer to upload the image of the product that we didn't accept. Please check with delivery person.
I have problem related order at 10 pm and your customer care person helped me at 10 pm and talk with great respect thanks for your help and support. Excellent service keep it up ??
?????? thank you
mere sath call main thaa wo bohut a66aa thaa..or mujha bohut help   haiii...I am very happy ????
Acchi service nahin hai Shopzilla ka
Thank you ????
please solve my problem..