sharmila122125/customer-support-csat huggingface dataset:
Please help me with this product.either refund or exchange the product.
Please my order return and my payment refund please     ap apna pickup or refund kijiye
Shopping on Shopzilla is always better deal.
Hame aap se baat karke achcha
Thankyou so much for understanding my problem..nd your communication is really impressive..u r such a sweet person.. thankyou ??
Mayank tried his best and he was polite. Just place the order as the payment already went through from my bank.You keep rocking Brother??
My problem is solved
Help Support is not
Shopzilla customer support team and dilewari boy bad last 3 months
Good Tolking
Super coin not credit last order diliver 17 July
Thank you for solve my queries and your polite support and nice to talk to you dear
Take action on pick up team giving wrong update
There is no value or customer request. Your consultats do what they feel like. Doesn't value what customer wants.
Hamen aapse baat karne mein bahut hi Anand aaya aur bahut hi achcha
Ensure the product displayed is same as being delivered.
Goods were not delivered but were marked as delivered, out of 3 deliveries only 1 was received but all three was marked as received, my mom and dad who received that product are not tech savvy hence it was not realized yesterday today while having connect with them I realized it and hence the issue is raised today
Very good people he is solved my all problems... I am so happy. Thanks   or thanks this people who helped me... ??
Nice work for support team please contact us option show in app
Shopzilla need to deliver our products fast ??, thank you ??????    My fevorite online shopping app is Shopzilla
Thank you so much ????????
Add retail sellers details
thank you thank you returned the item
Good person and his hear my problem and solved thanks
\to my disappointment, the item was not delivered correctly the first time. After raising a replacement request, I am disheartened to inform you that the replacement item has not been delivered yet, despite a considerable amount of time passing.What troubles me further is the fact that the EMI for this order has already begun, even though I haven't received the correct product or a replacement for it. I understand that unforeseen circumstances can occur, but I have raised multiple tickets regarding this matter and, unfortunately, have not received any resolution or updates from your end.As a loyal customer, I have always trusted and relied on Shopzilla for my online shopping needs. However, this recent experience has shaken my confidence in your services. I am reaching out to you with the hope that you can understand my situation and take prompt action to address my concerns.I kindly request the following:Immediate cancellation
Please check product before delivery
I like executive support ever
No Resolve my problem
Please make your technical service team more realiable and fast performing
I don't receive any message from your side I'm waiting for 2 days.very poor service. I lost my all money.yyou don't help anyone then don't shell any item.
This customer support executive Mr.  is an excellent professional executive. He is gentle and very polite and tried to understand my problem. Thanks to him for his efforts and he resolved my problem.
Voice is not clear
.. mere sath fraud kiye tmlog . Bahan ke loudo .. kharab product deliver kr diye or jab tak replacement ka date   contact karne se bhi koi help nahi kiye .
Make easy way
Executive politely talking but issue cannot be resolved
U r proving that client is wrong if any complaint is registered u r not sharing any docket number and inform that client has not raised concern
Very supportive customer service.
Ensure delivery at that time any how
I m happy with customer support executive
In my location your delivery work is very bad
Nice talk with customer care executive I am satisfied
Delivery thoda let ho ra he jaldi kariaThank for Shopzilla agency
If i received a wrong product, why again I have to wait another 24 hours toget a call and upload images of the wrong product. Why actions are not taken immediately
Every time Customer care executive says, \"Please wait 24 hours\".
Good helper
You guys can improve your customer support by less time taken to resolve an issue and make it faster to help the customers regarding their issues...!??????
???? ?????? ???? ?????? ???? ?? ??? ???
Executive was very good
I requested for a pick up after 3pm however agent promised that, but i received the call @ 11am
Please dont show product as Shopzilla assured or Shopzilla choice before validating the same. We dont know the manufacturer, we are trusting Shopzilla, and just after 3 days smartphone started getting hang and you guys dnt even have replacement policy. Really pathetic because its too difficult to connect with foreign manufacturers or gain their service. Really i thought its time to think about some other option than Shopzilla. Totally disappointed
Customer care agent is very polite nature, but delivery agent is very unprofessional
Thank you help
Very bad service ,not resolve my problem & harass me
I am very Happy beacouse your custumer support is exiqutive.
Your seller is froud and don't deliver right product to costmers. This is failed for you and your platform. They don't deliver that they virtually display on your platform. This is big failure for Shopzilla. You have this type of seller. You lost millions of costmers trust for this type of issues.
My problem solvedThinks for help
I am so sad
need to arrange call back to customer delivery time when will deliver
Good response by customer executive
She is not clear my concern so request you all do the work on my concern
Stop froud on Shopzilla.
I am unable to return my product through Shopzilla though I bought it from here itself.Fantastic   ??????????
MarQ Company is nothing more than a scam on customers,you have and will continue to loose a lot of your customers to SuperBuy
The customer service has noted grievances he assured me to help solve the issue.  I have booked a consignment of trunks with pockets as per the product but on delivery it was delivered without pockets . Sri. Abhishek has assured for replacement of the product. Hope this fine, I am a regular customer please help me in this regard. Thank you
Dilevery time is too far
So happy ??
is not available
Thanku  so much for solving my problem.
Make sure that sellers are sending correct items under the products categorised as \"no-returns\". They can't always get away by sending wrong item, and the customer will have to pay the price every single time.
Tq so much sir my problem solved
Still my issue not resolved. Most of the time my order are not delivering and automatically cancelling my order with out any prior information.Delivery delaying for grocery items. I raised concern multiple times about this.
My problem is solve
The ecucative was extremely friendly hope to get all ecucative same as him.
this is very best quelity of costumer talking
Please understand the genuine customer and you tube haul customer who order in bulkI can see being genuine customer still facing unnecessary returning message
Issue resolved in time.
I Experience my purchasing in Shopzilla. 1) I purchase socks its assurred by Shopzilla and seller after this product I receive see its tottaly different not as per image show by Shopzilla. I call to help desk and give feedback so they contact to seller after they agree and refund. Where my mistack?2) I Prchase preasure cooker combo its assured by Shopzilla and selling company (ISI Certified & QA Checked in company) after i receive this product checks one cooker is inside metal one spot available. I initiate replace this product its come after checks one cooker many of scratches lines and water boiling marks available. After i initiate refund request. this Product all mistacks by made seller and Shopzilla both are Involve. WHERE MY MISTACKS ?3) I place  again new order only one preassure cooker different company not above order company same above schenario its assured by Shopzilla and selling company (ISI Certified & QA Checked in company) after i receive this product checks this cooker outer lid innerside one crack present. So i initiate refund request. WHERE MY MISTACK ?4)  I place one raincoat order i check all image, size , and review After i place order. Product receive I surprise because its only 10cm\u00D710cm pouch. I tottaly socked what i order and what i receive tottaly different product. I immigiate call to help desk give my hourable purchasing exeperience And give all feedback so after they agree and refund initiate.Where my Mistack?5) I order Lizol Harpic mention in Shopzilla  image , review and not returnable  product.this all are ok But product i receive yesterday its tottaly different mention in image.Image mention in BLUE COLOUR 5 LITER BOTTELE AND ITS PRODUCT FRONT PRINTED STICKER LIZOLE HARPIC...RECEIVE PRODUCT IN WHITE COLOUR BOTTELE 5 LITER AND PRINTED STICKER LIZOLE HATPIC ... NOT MATCH IN Shopzilla SELLING IMAGE.SO where my mistack ?Customer pay full money but receive defective product, different product,many of mistack do seller and Shopzilla but Shopzilla not punish seller they only punish customer why? I place yesterday new order but Shopzilla give me one hide message if you return this product cut every product 50 rupees in your return.I inquery today help desk they give me feed back seller is punish you because your order is   return. I give all above mention issue help desk they agree and my feedback not down and send to higher authority.      I give one message to Shopzilla all mistackes do seller AND  Shopzilla why you punish customer first check your side product in your warehouse and after send to customer. You do not job your job .      Do not thank u please.... Resolve my punishable issue...
Mera order kiya   delivery   par delivery  ok kar diya hai
She was really helpful.
Shopzilla Customer support behaviour is very good and humble nature... bohot jld hi meri pareshani ko dur kr diya.. thanks to Shopzilla Customer support team ????
Thhank u
Nys
I need more balance..
Very effective response from customer exicutive
Send only the product ordered. Color,size,
Costmer service excutive very good
Product cancellation policy
I trust Shopzilla before but now they Brock that trust by choosing the wrong seller because you guys I'm not able send perfect rakhi to my beloved brother on this rakshabandhan
?????????? ???????? ??? ?? ??? ???? ?? ??????? ?? ??????? ???? ??
Ek dm Shopzilla or uske coustmer service walo ne coustmer   chutiya smjh liya h na  i shi se baat  a h na kuch jab mn aat ah call kaat dete h jab mn aat ah hold par lga dete h ye  i baat h eldm pure system   barbaad karke rakha h ekdm worst experiences rha mera dimag or   kharab kar diya
CX care executive was good bt Shopzilla is not providing good services. It's taking very long time if this happens I will not going to purchase anything from Shopzilla.
Your policy is seller friendly not buyer friendly .In no return product seller send any garbage  but no one to listen buyer problem.
Aapse baat karke bahut
My problem solving
Not satisfied at all
Bettry backup verry poor, only one day bettry backup, bedout fone connect, product is waste, my problem is not solve, I m so said, no custembercare support, your technation verry Frod
Deliver same picture
Problem to   nhi kya krte h. Smj nhi aata hmko HR baar nya bnda or problem whi k whi rhti  . Ek product h wo return hi nhi Ho rha h OR uski date pr date bs aage   h.. Or ye problem slove hi   Call kro to bs whi baat m aage forward kr  .. Or hota   h.. Kuch kariye iska
Nice ?? customer support executive
The consultant response was so polite
If a product is raised for a refund then what would be the use of having add on's to that. Should have a way yo cancel that too
Bad product and use product I m not happy
3 products are missing from my cart.one is  sugar one kg & 2nd is deos set wet.I have already paid the amount of these products beside this,you have not send me the products.kindly do needful otherwise i have to knock the doors of the court.
If product has no warranty clearly mention it & warn before purchase.
Give me gift card 3500 query answer
During the open box delivery, delivery executive should open the order and click the pictures of delivery item before entering the OTP in delivering portel updation
Very good brother
I love & best Shopzilla support
Helmet replacement policy me   15 din tak replace nahi kiya 2 din me   2 din me   asa bolte rahe plus member ke sath asa  e ho aakhir tuta huaa helmet muje rakhna pada ye to cheating hua na mere sath
i also need a solution asapI am very worried about returning this product
Improve Quality control
Bad service customer executive
Need to update clause in \"No return\" policy in the case when customer receive totaly different product.
Invoice download and automatic invoice sharing features does not work in app/website
Very much disappointed
Please understand the situation of the customer
Pls monitor the delivery consignment
Awesome support
I am very happy and very support Shopzilla executive my problam solve
As part of privacy policy, banking   do not allow screenshot, Shopzilla should update their policies with changing times
Very good person lam happy with talking
It is abt the delivery agent. Make sure they behave if not politely then not rudely as well. They are only connect with Shopzilla,their behaviour is reflection of what Shopzilla stands for.
She was very polite
By reducing paraphrasing scripts. It takes more time.
Missing items received in my order.
I ordered oppo enco air buds 2 pro and I am not satisfied with the comfort so obviously I want to return my order but policy does not allow so finally I am very unhappy with Shopzilla experience
Verify the sellers properly so many cheap quality products comes in Shopzilla.
Mujhe aapse baat karke bahut achcha
Best product
Very good my request
Customer executive talking good
Quick connect with you
Three times, I have faced problem,  but no solution yet....
Improve your Updated details and all service regarding issues
Delivery partner number
Very bad service this time
Shopzilla very good ??
????? ??? ? ???????? ???????? ????? ad
Nothing else all good but I am not satisfied....
No proper supportEvery day change the date of refundRefund policy is very badNo one is responding in mail and Shopzilla appNo solution only provided only explain the excusesI am not happy as a regular customer of Shopzilla.Will think about on the next purchase
YOU are a mess. **ing bastards selling used and fake products from unprofessional sellers and looting people with poor after sales support.
Try to cancel background noise
Please Delivery my product on urgent basis
Excellent lady
My issue is not solve till date I am fa ing issue till one montj
Price drop of Mi TV A Series 32 inch after delivery within 5 days. I want claim of 2000
return   gay ga
good support.
Best solution got agent's throw,just solve my problem quickly,plz
you charged 50 rs return fee on my order why so
Product is not according to order
Conversation is good
Har koi Shivam ji jaise support karke bat kare to chaa lagta haiThank Shivam ji ??
Shopzilla is best but delivery and pick-up service not good
Tnx 4 my help
Very nice customer support and guide
Very good ?? and the best
GoodEmployee
This how Shopzilla response to us like I have problem with my product and I am leaving to abroad and no one is solving my problem
Defaultid itam
for understand my problem
Coustamer rong disijanMy not a problem solvePlease oder my phone
Delivery Agent cancel pike up it self, without calling or consulting with customer
Bad headphones coustomer care help nhi krta hai
The customer care was good
Product quality bekar hai
Service is very bad..
Case pending since a month.Need refund
Yesterday after the pick up of the product and received the msg for the refund and today cancel returned msg received..
Bahut badhiya help kiye hai thank you ma'am
Thanks Shopzilla to help me
What should I write, since so long he is not able to solve my problem, should I write well about him, I think he has less intelligence
pickup man not a goodnot a proper knowledge of how can pick upevery time says system down
Issue not resolved but they complaint close their end.my issue is dragging since long still not resolved
not support
Including regional language like Malayalam
Please more flexible service
Thanks a lot Shopzilla
Mam provides me good information as i want ??????
Reduce time to resolve any complaints
Awesome work by customer service
pathetic experience from Shopzilla
Help toh hui par refund not my product ????
good to help me, he addressed my query very well and also behaviour is very good. He know how to talk to people. I am happy with that help. Thanks .
Castermer help best Experience this call
Don't keep no return product
My problem is resolved and I am agree your suggestion
Don't cheat people please , help to customers
LATE LATE LATE LATE
Ham aapke customer pratinidhi se santusht hai
My problem solve for tq mam
I am happy for the solution
Thank you but my issu is no resolved ????
Make few guidelines for customers aswell.
Poor & Pathetic customer service.... Not getting the correct status of my order.It has been out for delivery since 5days.
feeling food
I would like to have a brand new Apple 20W USB C   as The one I received is used product.
Everything has improved recently.  Thanks
Solve my problem.very good conversation with coustomer.
Excelent reply from the executive
Focus on your delivery boy,They argued with customer About home delivery
Polity speaking
Reduce timing
Excellent Work ??
Installation is very very poor
I want That my issue have to be solve in proper time
verry helpfull
Customer feedback response time reduce and improve
IF   chat available in Shopzilla customer
Compalint solving timeline is too bad
I issue is not resloved till now, yesterday also I raised it, I got email saying that resloved but there is no resolution.... Very bad for Shopzilla
Customer care was dumb.Didn't show any intention to help.
exlant
Only I want to solve my query... That's all
I'm worried about my refund
Thank you better understanding
It was nice conversation with your customer support executive sakshi, I'm happy with her professional conversation, she has a good day
I was nice talking to the customer support, she was very much polite.
Your service is very poor I'm very upset ??
Next time kindly do not cancel any order without consent...thank you
Waiting I don't like
The sellers should be black listed those sending the defective product to the costomer
I am not giving a good score to customer support as they are unable to help me out. Until I will get the permanent resolution, for me   is 0 rated.
Good and supportive person.
They denied to help
Everything was good from the executive, but when my issue is not resolved then what's the use of this service, There is no flexibility in the services for return option, When there is mistake from your vendors who gave defective product and i am urgent requirement and the product is defective, how can a person wait for another 1 week to get the product. Terms need to be gentle regarding this when there is mistake from your vendors the policy need to modified
Nice guidance
Return polices for heavy product should be easy
Very good communication by the customer representative. I appreciate that
Cash on delivery always not available.
Helping for service
Didn't provided information
Sellers always send fake or duplicate product.... Please take action in this situation
They always put the call on hold and the call automatically cuts off. Pathetic behaviour. Shameful.
Thanks thakur sir..
Thank you sir   help karne
the order is very delayed
No comments, all is well
Please remove your Shopzilla logistic
It's tooo unsatisfied Shopzilla support
Call service very good
Thinks for customer care support
Thanks for ved customer service support
Very good feedback helping mam thank mam
My refund not received
????? ??????? ?? ?????? ???? ???? ?????
Delivery service and delivery guy behaviour is very bad and customer executives are also not supportable and cancel my order without informing me
Please speak to Return. Partner and Address issue
I m happy with customer support
required order cross check and delivery within couple of day after receiving local location .
Best person and resolve my problem
Thanks you   for Helping
Nice Shopzilla team
I haven't received my refund
good ????????
All is very good??
happy with the concern reslove
Politely handle resolve my problem
E goodMeri tarf se best product
By me product order kiya Tha vo mere   receive bhi   par wrong item AA   ke karn mene dilivery boy   pickup 15 August   kar liya Tha or mere se dilivery boy ne otp bhi liye the  but mere   koi resolation provide nhi   or return request cancel kar di gai Hai please     kare
Do not take 10 to 15 days for replacement and give all detail to your Dlevery man so than he can replace my earbuds
??????? ??? ???? ?? ????? ???
Very Well Nice One Job Supporting For My Ishuues. ??????
Aapka baat karne ka tarika
The customer care executives are very helpful
The guy who solved my problem is very humble. I request Shopzilla please initiate him for their work.
Nothing useful useless company
It's nice talk with you
Please make sure the sellers are shipping the accurate and genuine products as the defective or fake items being delivered is not acceptable. Its totally waste of money and time. We spend kn
The executive was okay, but the concern is it has already 1 month passed that I am trying to return this shit of cardboard but no resolution as of now.
Customer call is very good man understand my problem acha and tell him to correct his type
Cordinate to customer and resolve the issue...
Query not resolved. Poor communication. Not addressing my issue. Beating around the bush & trying to procastinate my problem.
it will be very helpful if issues resolved within 24 hours
Invoice copy not on Shopzilla
Sar ne meri bahut help ki is ke lye thenks
Logistic delivery is very bad
My problem solved very good servicing customer support
Plz try to solve the problm within 24 hrs
Disappointed by  , don't share wrong information about order
Customer experience is good, you have to improve your delivery excecutive service, they cancelled order without talking and giving any reason to customers.
Thanks all my support your company and products quality and wrong product is not good service
Shopzilla customer care helpline very good responsible person all time ismy call pick up and concentration and discuss good performance support my call and help thank you so much Shopzilla
Exicutive is very helpful nd suputive.
My All problems was solved. Thankyou
Delivey boy not work
Nice talk I'm satisfied ?? tq
Poor dilevery boy
??? ???
Shopzilla service is user friendly
Very nice bro ??
Make people happy and make them solved their problems
I am comfortable to this but please solve my issue
Issue regarding order is still pending and not resolved since nearly 2 months of complaint and raising the issue. Kindly resolve the issue at the earliest.
Iam not happy.
Disgusting customer service they provide same info available on app
Quite satisfactory with the customer support...
Am fully satisfied with customer support
Shopzilla ka service   he...
Good happy
Gajab
Doesn't talk properly and doesn't even give information
Deliver the product on time and ensure the quality of the product
ke employees enhi jinse bat huyi meri unhi   krke problem solve krvaye to sabhi log happy happy rhenge thank you so much mam
Super conversation
Very good bus order delivery very poor
Service is easy
Talk so good
The Shopzilla agent said he will raise a complaint but did not do so
Shopzilla customer care resolved my problem thanks you
Executive didn't knows anything about the status of the order..Just provide more information to your executive so he can convey it to the customer.
Please solve my issue fast
How Shopzilla can impose no return policy on the wring product deivery?
Last five years I am loyal customer Shopzilla I just get up many times many problems and many issues and I am also competing for the Shopzilla service. On the first time I get the best customer care support by  Shopzilla team my personal suggestion, she\u2019s You are Best employee forever