sharmila122125/customer-support-csat huggingface dataset:
I'm happy with the customer support executive,but it's taking more Time to schedule call request to reach them,it would be better if it fast
Thanks abhishek.You were good with handling situation.
Less of knowledge in customer exative
Customer executive is not good
Customer support is good actually best . But my problem is not yet solved. My return request was rejected.
Executive was very polite, he made everything simple on call, I like his service..
Nothing all services are goodThank you ??????
MAKE REFUND IN ALL PRODUCTS
service is not working properly
No timely delivery of product and also no any information available with customer care executive
The executive   was very helpful as he was knowing how the refund process works and the same was not conveyed by previous advisors.Thank you so much   bhai very kind and helpful person ??
Costume care very nice good man
Most useless customer support
Chutiya bna rhe h sale
My product still not installed, first installed my product as per your policy than you can improved.
Need to update Warranty information and the contact details of manufacturer/ Supplier.
Thank you for palak mam gud behaviour thank you so much Shopzilla
Shopzilla lost one customer
N????????
Customer service awesome nice
Very good customer support executive ??
Demage product delivered
Is was good communication.
Every time I am receiving different order than placed please confirm before sending
ji se bat karke bahut  .
Nice person on Shopzilla
Very effective customer care support
Very Good Man
Chutiya ho kaa Order delay kiye ja rahe baar
When a customer is writing his issues team should look seriously on his issue and Shopzilla should resolve my hindware water purifier issue ASAP.
I don't like your servic waste hai time tha,??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
Not connected to blututh any mobail
Worn sellers for incorrect product send
Customer ko chutiya mt banao
Shopzilla Not support me
Make Easy contact
I raised request 2 times but issue not resolved
She was talking to better and understood my problem
The your service very poor
Please use product authentication related images.
Customer executive behave good and also have good knowledge.
Very very good customer service thanks
Recently the grocery baskets are been short delivered inspite of open delivery of the sealed basket. This means at the  packing level, it has been short packed but the invoice is correct.
not happy with the executive resolution
I am very satisfied and thanks for resolve my problem
Shd
Customer support is politely &lovely??
Make policies more flexible
Happy to talk with an agent...Issue was resolved
Nice to informing
I am very happy to customer service
He listened to my problem and gave a good solution.
Please give me the replacement of bata derby shoes as soon as possible
My product is damaged and I want to return
I request you guys please come for  picking up the product  for which I have inquired several times. From last 20 days please ask your logistics team to cordinate  and pick up product
Very good employee
Not satisfied with the return policy, I am unable to return the product and killed every one time, still found return request cancelled
In case of call disconnect don't received call back, again I have to raise the issue and explain everything.
Very good behave and helpfull
She is good no improvement requires
Voice was not clear
Nice sir
Not much support provided
Thoo
Good exicutive concern
Happy with the service and detailed explanation about by product issue thank you ??????
I want to address my product warranty
I have talked to the executive he told me that product will be delivered today before 9pm but now it shows it will deliver after 2 days. why 2 days extended I want reason
Hallp
Bad policy for customer support sellers duping people money
Good sarvis
This customer executive has no idea what to say very dissatisfied
Zero response customer
So humble and helpful service
Provide full details of free promo code which comes with the orderd products
please,   provide the customer with their goods on time
Problem solve ho gaye
No all fine And i love my country
Agent way of talking is good and thank you for the support ??
It very good but try reaching fast
SuperBuy>>>>>>>>>>>>>>>Shopzilla??. Shopzilla ki MKC.
Nice to solve problem
Thankyou Mr karan
Return and refund should be done on time.
I've been asked to wait for a base resolution so I cannot give feedback to the best of my abilities
Great Men try him best thanks regarding.
From last 3 days, my issue not resolved even I m still on hold from last 20 minutes
Please check on my issue
Have Bengali speaking people
Gave him csat
Worst experience to recieve my products
Please reduce down the time in solution
Nice to talk with her.Thank you
Very very nice I am happy
You people accept the return and again avoid coming to pick deliveries by saying multiple fake reasons and again suddenly cancels my return saying the reason is not acceptable what rubbish is this too worst customer service never gonna buy from Shopzilla again cheap tricks to cheat customers SuperBuy is 10000 times better in providing good customer service.
I love to order my favourite things it's really beautiful n safety delivery ??
Useless customer support
Good customer service.. I m happy with him
issue is still not resolved
Return of poor quality products & refund process to be quicker & instant, without giving 5 days for resolution
Ru turn
Nice agent
Was quite well while talking but if my problem could have resolved that time only it would be lovely. I know it was kept on high priority. Then also keep it up.
Kindly, fullfil the orders after being placed.
Very strong
Good customer support service
Please solve my issue as soon as possible.
There should be some hierarchies beyond the customer support. Sometimes the customer support is not in the authority of resolving the issue
No positive response from any of your representative for my query resolution my query is still pending from lat 6 days
This man have great problem solving skills. High chance of being relationship manager ??. All the best
Plz replace my order it is difective
Please understand the issue of the customer so that they don't have to call multiple times for the same issue
Shopzilla service andExecutives are very good and helpful.Now my Easyfone problem is not yet resolve please do the needful as early as possible thanks ??
Pls work on customer needs
?? good job
Good,very good service
Best??
Very Good service to me thank you Shopzilla
Very responded associate
Escalated
Please do it customer service support quick and delivery fast as per given time please do not Exceed time limit
You should ask the customer what is the problem and resolve the issue on time as per the customer need so that one will be happy to purchase the product from Shopzilla.
Please take accountability of offers displayed on the app regardless of the offer being displayed is put forth by Shopzilla or a Shopzilla approved  .
Chose proper delivery partner
your executive has put my call on hold. and disconnect without any notification.
Please hire proper delivery agents. I have been scammed by one agent and as it was open box delivery which i was not aware i have to face many difficulties and yet my problem is not solved
Best information ??
The executive got my point and gave solution.
Resolve my issue ASAP.
The customer support are very good talking
Keep fast service
we had a good time talking about it.
If I have given my alternate number or email then why you are not generating OTP there delivery agent came to my door and returned but I didnt get otp on alternate number.this is very bad I am angry with such a policy.
No. But the call person who solve my issue is great and gentle . I really appreciate him.
He is very polite and very understanding!?? Lots of love for him!
Malayalam language option was showing errors. plzz fix it
Customer support is polite behavior and well good.
I have received wrong item and use product
Stop cheating with customer.
Overall Good and satisfied
No extra information with Customer executive. They have the same information that the customer has on the app.
Shopzilla is very bad app
For, books there should be flexible policy, as seller does not provide correct or complete information,they send us duplicate copy or poor quality book, I need refund , only replacement option is given which is totally unfair and if not taken holistically I will have to reach consumer forum ..I need my hard earned money back..
Please provide seller information, as both Shopzilla and customer is helpless if the seller is giving unsatisfactory service post delivery.
Experience with exicutive was good
is giving misleading information on web about his item being sold through Shopzilla
The lady from the customer care team tried to address the issue which was appreciable as most of the persons have a trained negative approach when the customer try to reach them. Hence I find the person helpful for putting a little more effort.
mobile hang chal
Fraud company. You all are liars you robbed us by not returning 6329rs . You all are thiefs first you picked up my item then you cancelled it at the same evening . I'll file case on all of you just wait and watch.
Good servise
Very vad product
Ritika was extremely helpful lady, hope my concern will be sort out soon. 100 stars for ritika, cheers lady enjoy your weekend. ??
Please give us option to select delivery date & time as per our convenience as we get
Some good some bad
Just change ur microphones as there was lot of disturbance during the call. Anyways, thank you so much for co operating with me Ms.(Sorry i forgot your name??).I dont know my feedback matters you or not but i think   is a nice application where we can trust on this and where we have a good customer support executives.Well i dont know if this will be taken seriously or not but I request   to provide some incentive, hike on salary, or a promotion in position to the executive with whom i have spoken with THANK YOU SO MUCH.????
Please display your policy in simple way each person understands easily
Rupees nehi ay
Firstly you should resolve the query with given time dont irritate customer by giving next date
Some issue delivery problem but customer support is good
Very Sincere Talking Mam
Very polite my issue listening.....Thanks ??
Non-delivered products showing delivered
customer support is very impressive. and I am full satisfied with  support. Thanks a lot  Impressive ,   I am full satisfied with support. Thanks
Late resolution
Good supporr
Very bad and waste of time
Full support amazing helpfulness
Very polite and respectful.
Flexible policy
Super costumer service
Good customer support ????
Do anything for trust you.
Fuddu h service
Same product received but   nhi laga is   return krna chti ho
Sab se bad service hai
Mam aap itna help kiye isliye thank isliye thank u
hi wahiyat delivery facility hai apki na to aap problem ka solution dete ho or na hi delivery agent same address pr delivery   or na hi technician aata hai installation   acha SuperBuy se kr lo
Shopzilla delivery wrong product
My issue are resolved
Channelize a way wherein the raised complaint can be followed up by the customer too
Try to resolve issue with short span of time
Good and polite
Customer care executive told he will share product helpdesk number or email I'd to address my concern but it's not shared
please keep valid seller
Don't do fraud and420
Helpful information he gave
Sab badiya h aap sunao
Thanks to customer care
There is something terribly wrong in your delivery service . I am a Shopzilla plus member and I have ordered three time for phone delivery but it was not delivered. I will take it from different eportal. Now after giving three chances sorry.
My problem solved so good customer service
No one you are so excellent and satisfied for cosmer executive
Now a days   takes lot of time to deliver a product. This time period was less. Try to give the product as fast as possible.
Not good products
Call quality was bad, voice was blocking again & again due to some mic related issue.
Call me and resolve my problem
So bad service very very badly
Check products before dispatch. How is only 1 unit delivered out of the pack of 6. Veey disappointing
Costumes care  ne misslead kiya Galat jankari diya
Worst support issue not resolved
while interacting with customer service he put me on hold and then disconnect my call as he is not unable to solve mt issue and not supporting at all
So nice skill good Excellent response
Very effective customer support
Pretty quick response
Good job continue....
She is nice female and she help very well
I want why my delivery is delayed.but I have not received answer so far.how can I say my problem is resolved.
Some links are not clickable please make sure to upload tested data only.
The details could have been easily updated in the app itself.
Wxerg fyenqcrezwcwzwxtxwccwctvzrgrcy
I am waiting whole Sunday for product delivery and no updated, and no wonder where Shopzilla is loosing customer!
RESOLVE ISSUE AT EARLIEST, REMOVE BUGS IN YOUR SYSTEM /SOFTWARE
Excellent behavior of customer support executive
Amazing communication skill ?? i appreciate
Customer care per batchit karke bahut achcha
Ap log s acche s baat huyi ap logo n help ki but please mera parsal     or paise ane   humble request thank you Shopzilla team supported...
Very good service and nice collection  ?? ????????????
Excellent Customer care service.
No resolution of my problem.. I'm disappointed.... tired many times . I'm fed-up now from services of Shopzilla. Customer support is also worsted. Disconnect call during calls . seriously no support.helpless
Customer Care Team Is great but I am unhappy from Shopzilla Products Quality
Product picture see 3 perfume but receive only 2 perfume 1 missing. Customer care support was good
The customer care executive has resolved my problem very quick
He can't able to solve the issue
Exceptionally poor Customer Care Service. I had a harrowing time dealing with your team.
Please update return process in website. There is error occurred during I apply for return.
It was outstanding experience
Good executive costumer
last one month we are facing the delivery issue in KANCHEEPURAM district in   kindly check at your end is there any issue at delivery agents of  Urapakkam and Mambakkam
Monika it's very happy parsan
Nice explanation very easy to understand thank you
???? ????? ??????? ?? ?? ???????
Please use best noise cancelling headphones with mic for better sound receive.
Customer executive don't know what   trying to say and they don't know what is the process
Customer care number need to be connected immediately and resolve issues must be faster without time taken longer
Nobody from customer support taking the issue seriously
Mera ekadam wapas
Executive supportive and nice person
Thanks suport
Good ????N
Awesome behaviour
Thank u for your support
Time related to deliver
Give a easy access to customer support
Make policies more customer centric. Fast resolution. Senoiors not available on calls with customer support
Sinha ji is amazing
Pick the call fastly.
Easily make decisions with resolved my issue. Thank you so much.
Return and refund should be simple.
good customer support bt tanima
direct connect to customer care is required. Your Automatic option in help centre are not user friendly
As I changed my delivery address through customer care but my address was not change and delivered the product on the given address only.
Pls callback as soon possible
Please,send item on time. Previously Shopzilla delivery was in time but now delivery was too late that's why I find others from that's perspective
My one issue is not solved over the 2 year.by the Shopzilla castomar care.and other support is ok.
I did not found my mother tongue  included in the language support. Being maharashtrian it's disappointing to see that 's official language is not included here.
very disappoint service,
She perfectly solbed my problem and thanks for Shopzilla rapport
Thank you for solving problems..
Cheated by Shopzilla and going to raise a case in consumer court with proofs and evidence
Thank you for supporting please solve this issue really thanks ?? you
Make some esay returns
Should reduce customer support call waiting time
Always Respect All Person
Shopzilla eak scam h froud h
Fraud done by Shopzilla. Received an invalid spotify premium redeem code from Shopzilla
Good very good ????
Mam wo so polite & nice person. She was able to understand my query very well.
Sir,   se   to jo delivery boy cheat   delivery boys/agents k rules strict kiye jaye because mene aapke platform se AC & shoes order kiye jinke model/ products change aaye gye or me office tour pr hone k vjh se timely model/product type check nhi kr paya so kafi lost hua so delivery agent   check krke hi item delivery krna chahiye jiske regarding strict role ho
Better speaking
i want my refund today
I have raised many times my replacement related issue but six and seven times castamer care executive not raised properly my complaint against defective, damage,used and another product delivered product. Always accepted my replacement issue but not resolved yet delivery agent comes many times but refused to pick up the product.
Plz My replacement fst
Make policies change on products
Nice aunty
Over all good job
Confirm date mansion first
Don't put the call on hold everytime
Sorry mam -           Jaldi   h mem aap. PTA hi nhi chalta kya boli aap.
Nice feed back
There is no solutions of customer problem they only provide timelines to customers which is already showing on app why there is customer care when customer will do everything as already given on Shopzilla side they are there to say only wait for a 24 hour 72 excluding that I have never ever listen any solution of problem??
Only supportive team is best nothing another
My issue was resolved and the customer support assistant was quick to understand my issue. But I tried several times before to reach and receive a call back but the mode was not so easy. Please look into that easy communication way or a call back from them which SuperBuy does and Shopzilla still lacks
Atleast footwear align in return policy
My issue was never solved
solve my problems quickly
Very nice treat
Need replacement
Spoke person was very polite
Delivery soon
Cyg46fed
Love you ??
Kindly ensure to resolve my problem asap
Support Agent not understanding the concern
Good support for customer care
I asked many times for supervisor or customer service staff's incharge to talk. But either he not forward call or his incharge not responded. Incharge should respond
Send my money as soon as possibleExcellent costumers service
Shopzilla service very bad other services very good actually I order air dopes but Shopzilla delivered not working Air dopes this is not acceptable
Mera paisa wapas kro
So kind and cooperativr?
Thanks for supporting me
They are not solving any problems
Problem is not slove
????? ???? ???? ?? ?? ro ????? ?? ?? ??  ??? ?? ???? ?? ?? ???? ??? ???????? ???? ?? ????
My problem not
This guy is very halping me.Thank you  ??
Owner is not capable person.Product website is not working properly to resolve my problem,My personal thought about the owner product to check Shopzilla properlyThat's gaven waranty service of product website is working or not working....
Back end team contact option should be given if a complaint has taken more that 3 days to be resolved. I have been trying since more than a week but no body is helping me with any update on my complain. It seems like customer support team and back end team is cheating to the customer.
Bad ?? return request daily complent but not solution my
Best customer care service ?? ??
Everything is good thanks Shopzilla
Poor quality
Superb performance of talking and we'll efforts to solve any questions...well done Shopzilla and his team..
We need to spend more time to customer connect due to this Shopzilla need to provide option to connect directly in menu
It's the Shopzilla policies that are not good as if the product delivered is not satisfactory then what's the point ,  the refund is always available in SuperBuy and not in Shopzilla if I don't get satisfactory product then the service provided is worst  , in case of SuperBuy the options of refund is always there and no manipulation so build a good business by providing good product and even now when there is demand of online services is most the originality of product is still in doubt by many
Vary bad talking style and not resolved my issue
Awesome Work She's Very Nice
Very nice and supportive
Please boycott those fraud sellers from Shopzilla who used to cheat customers. As per my experience I have ordered 3 pair of curtains but instead 3 pairs I only received a single curtain. However, in the invoice it is mentioned quantity as 3 but in the package I got only 1 that too 1 single curtain rather than 1 pair. I have been shopping from Shopzilla since a long but for the first time I have faced this issue. I hope the Shopzilla authority will resolve my issue and take necessary actions against the fraud sellers
Plz share all tha info about courier office to your customer care office so that they can inform to courier service about any delay
good talk nice ??i like it
the executive i had word with was very polite and sounds so good , feelinf happy and satisfied with her service . overall better experience
Not completed for my problem
Hamare problem solve hone chahiye
The customer service was very well.... They are very supportive??
Good to behaviour and helpfully...happy
Pathetic experience
I AM REALLY APPRECIATE THAT YOUR CUSTOMER CARE EXECUTIVE UNDERSTAND MY QUERY AND SOLVED IT.
return delivery is late
Make call easy on customer care
For my existing complaint, I need to lodge another complaint.What a great service by Shopzilla. I everytime need to lodge complaint for each and every order. I am not a Shopzilla Plus member but ai feel like it's a tag to my profile that everytime you will need to lodge complaint or get in touch with Shopzilla support. It's not plus it's a curse
Verify seller before onboarding
Very nice support ??
Very polite and thank u??
Excellent   care service. So many Thanks to   service representative.
Excellent interaction with full satisfaction.  Thanks to Customer support Executive Mr.  .
The customer service was very well... They are very supportive??
Whatever my issue are there it's sloved now I m very happy to shop on Shopzilla app it's a fantastic app wholeover the world thnxx Shopzilla ...????
She gave me wrong information
It was nice to talk
I want my order as soon as possible
Uable to solve my oroduct related issue not happy with the services
I know that there is no returnable policy for a few items but if that item is defective or partially delivered then there should be an option to raise our concern directly from the   page.
Her voice is really nice I am extremely happy with her voice ????
There should be direct option to call customer care and talk to representative
Poor delevary
Good work costume support
Dear Shopzilla customer: why you Guies  say my order is cancelled and no any Amount deducted but till now my order is not cancelled  if I  want to cancelled my order Than charge pay 200 hundred who is Responsible foy this pay?? Best
Kindly make easy to contact customer care in case of serious issues to resolve the issue quickly.
Increase staff salaries
Very poor service of Shopzilla customer service no proper information given and no solution of our problems.Shopzilla totally waste of time and money
Very useful information about the customer thanking you medam
Delivery should be confirm and should be delivered on the exact date
I want return the product
Senear sport
Thankyou my dear customer
You have good communication skills are very good,you need a promotion for TL or SME atlist
Use product moof set
Customer good support
Solve my issue p
Need fast Delevary
Very good support thanks
Nice Thank you
The guy helped me really fast he was very professional i loved it
Take least time to solve any issue
Agent was quite good and she is understanding and she is having a good nature
Very nice costomer support
Connecting time was very long