sharmila122125/customer-support-csat huggingface dataset:
As usual Total waste of time and money with Shopzilla. Shopzilla do not care about customer concern and need to make money with policies.   beg on road and Shopzilla beg with their screwed policies.
Rest good
I am very pleased to talk recently with customer care executive,she has solved my problem.
Good understanding the issue and assured to get the issue addressed soon.
Return my feed back
Good but not authorised Shopzilla executive so what's meaning to talk.    Bad.
Pls change my headphones
Good behaviour of Return team
Each time i have a issue ur guys hung up on me after placing me on hold, and when I try to reach out to u again, after the call is connected you advisor will mute him self and not reply, This has happened multiple times and same way, So now as I have problems with the recent  mobile I had purchased and no one is helping me out, I will write to your grievances, and your CEO as well, And also go to the consumer forums, I have already recorded the calls and will certainly take this up, as u guys are not taking any responsibility post saleEarlier it was bad now it's worst and pathetic you customer service as well
Good job delivery at time
Pleasent personality
Costmer support bahut acha he,
Very bad service Monika
Wonderful speech in Hindi language and communication skills very good thanku for communicate me.. customer service officer
Very informative and quality very poor service
Product oder related issue
Not right information provided
Nice guided
Thank you please provide EMI option of.my pay later accounts and limit to be increase please
Overall thanks
The audio line is not good. Enhance the call line.
Best adviser
Thank you mubeen thank you Shopzilla good work
Kindly resolved this problem!!
I very happy to talking with you sir
Make sure the product is not defective!
Instead of starting in Hindi or English, the executive shall ask which language is the customer better with.
First thing let be very clear it was not a fault of . It was Shopzilla policy that needs to be changed. It was not my fault that your seller delivered incorrect size of the product. And i have to wait for 20 days + to get the replaced product. And your policy says no return or no refund. What if I use your service and make my policy as no payment. Think about it.
Please resolve the issue ASAP, thanks!
Delivery boy ka bhiver improve kre
The   is responsible for the worthless item supplied to Shopzilla a reputed online shopping platform. The seller spoiling GOODWILL OF Shopzilla. DO NOT ENTERTAIN THE SELLER!
Very poor delivery service, not receiving product since last 3 days. Doing  mental torture from Shopzilla agent
Direct Toll free number statewise or area wise must b there
Hope my problem resolve this time.
Always custemer suport
I called 2 times for my query but both the time after telling me to to on hold the call was disconnected.If this is the customer care service you are providing then continuing as the customer of Shopzilla is not beneficial.
Very bad Shopzilla service support executive
Without OTP how to delivered product delivery man
I had ordered my mobile on wrong address.so i had to cancelled my order as there was no other option to change address after ordered completed..so i request to Shopzilla team to work on this to make option to change address after ordered
Nice taking behaviour
Very supportive customer executive
Please provide adequate options in ur message chat
Need resolution
The information provided by you is incomplete and the customer is losing due to lack of complete information
I am very happy with you sir you talking very nyc sir Mr.
bana rahe ho
Worst service I ever experience
Product  not match
???? ?? ????? ?? ??? ?? ?? ???? ?? ????? ?? ?????? ?? ??????? ??? ??????? ?? thanks Shopzilla ??
Direct Shopzilla need to contact   if any issue having customer to resolved it.
ORDER RETURN POLICY
Customer service support disconnected my call while we were on hold
Very bed service, box package not  satisfy, don't buy other products...
She doesn\u2019t have sense of humour to take calls of customers and not good to understand query needs a proper training to deal with customers and bad in communication also she requires more time to solve queries
Customer support not able to help since system was slow to him
Try to resolve the problem fast
helped me solve... thanks
Support was very good and politely behavior
App cancelation policy should be available
Resolve customer problem quickly and donot harras customer
From the orders page, the Need help button doesn't work. I had to use the generic help section to get to a support executive.
Very bad women customer service
The people is best
Please change your courier partners here in Srinagar, Jammu and Kashmir. That will change alot of things. Thanks
Diffence product and different colour
good exicutive
Money waste
very bad Shopzilla concern team not supported me
Provide delivery agent number.
Customer service is the most important
So Cooperative it was nice taking with you
Customer care support is best
Very nice support team
She cut the call on my face
Executive person is good.But the delivery agent is very bad, longer time taken,no good behaviour.
Good talking skills
Best...
Thank youPlease soot my trooble early please...
Enhance interreaction quality is good and helpfulness of customer support executive thank you so much for talking quality is good
Thanku so much
Return policy must strong
Vhv
How to talk for business
Reaching out for customer service is a bit difficult as the app goes unresponsive
Kindly response to the customers in Regional languages by asking them whether they are comfortable in choosd languages
All are same non of customer support is supportive.
Please Resolve My Query..
Thanks for solving my problem
Pay later block
Thank you dear customer
Good solve this my problem be happy
aawaaj bhut achhi hai
Bad delivery system
I m very disappointed by Shopzilla service..they didn't resolve my problem..I hate this app sooooo much..I never shop again by this app.
Shopzilla ney mujhe 30058 ka   diya.Shopzilla se New phone lene ke baad mujhe bahut afsoos   h ki maine Shopzilla se mobile liya isse achha market ja ke lena sahi hota.
Overall very good support . For Shopzilla customer care . Thanks customer
Avail refund options. Ban all sellers who sells fake and poor quality products.
Phele aap mera refund do tb mai ache feedback dunga.
Don't be against the tax rules
Shopzilla Customer care is good
Please check the items and products before dispatch
Thank u ??
The seller be held accountable for such inconvenience
Thanks for saport
Very bad customer service representative. I don't why she is working in this company.
nagar rambha appt 102
Me samasya note resolve
Without my permission cancel my order
SOMETIMES CUSTOMER SUPPORTS (24X7) DOES NOT WORKING AND I'M NOT ABLE PLACE CALL OR CHAT WITH EXECUTIVE.
Problem regarding Pay later emi option is not resolved yet.
Please solve fast my issue
If delay there should be an proactive information. Poor service and pathetic experience. Would never order products in future.
Good ???  ???? ????
Hasim
Good service and best voice
tydm
Everything is nice, but pickup of the cancel order should be more fast
the call duration was 37 min Please reduce this time
My issues resolved
Dilivery boy content number is important for customer
Missing the product
Very bad service providing Shopzilla
Describe your products & company details more accurate
Your return policy is so cheap
Not solution
Please focus on delivery agent to resolve issues immediately & Avoid delay in resolution
Thanku so much mam
Provide return services
Please make sure that customer care excutive have enough knowledge to solve customer problem.
I get satisfaction from the talk of the executive, he also makes a lot of efforts, but I don't know why Shopzilla is not providing the refund, I am tired now so please kindly provide my all refund ammount
Good  customer support
Nice ????????????????????
executives timely attended the fault and fixed my issue. Happy with the service provided.
5 rating de to   but   aata   hai product knowledge to hai hi nhi didi ko baar baar batane par samjh hi nhi ata kya concern hai customer ka aur KNE ko call transfer krne ki   nikal Li ab   negative rating nhi dega customer to   aap hi batao TL   aata to TL   nhi hai aata hota to team   share krte aise product knowledge achhi hoti team khair koi TL bnne ke baad alg hi attitude me rhte ho tum log
ASIFKHAN
Very good conversation. Thank you ??
Support member was helpful however i asked her to change the pickup address while create the return but looks like they selected the same address as delivery. My concern was not resolved
Via the communication you can solve my issue but I must beg Shopzilla representative an officials plz don't make this type of inconvenience this may bother the customer as well as you..plz must check ?? the box properly before delivering it to customer that his product is in proper condition or not regarding size or  any other problem he/she may not have to face..Becoz the trust we do on my Shopzilla always be made.Thanks you for support ??But I kindly request to you resolve my issue as soon as possible.
Kindly pick up the return on time
No knowledge about problem solve.
Please try fast to solve any issues
best conversation ever
Be a Trust worthy
Support very awesome
Very bad experience ??
The product was damaged however according to the policies I neither got a refund nor got a replacement
Executive have surety me he will be resolved my issue on immediate basis.
We had a good conversation
Good service for
If product not received then build a policy of availing the product to customer rather triggering a REFUND of the amount. This will create more trust and faith of customers towards Shopzilla. This hassle-free process will reduce the pain of going through the settlement procedure and again ordering the product from Shopzilla. Please build this policy ASAP.Regards
Plz refund me
Shopzilla ghatiya market place seller duplicate product Sale customer support team is not help provide very poor feedback
Improve the network of customer care
Everything is good I like customer support talking experience nature's is good ??
Customer support executive was very polite and resolved my concern with adequate ownership.Thanks
Train delivery executive well to not give any wrong information
??? ???? ???? ??? ???
I ordered a watch that doesn't quite fit me and This Your department didn't help me in this matter so I want to close my Shopzilla account pls
Conversation skills of the lady executive
Long tym to check on one serial number
Good behaviour of ma'am , but I am unhappy so my articles is not delivered on time
Vgod
I feel multiple option selection should be allowed so that if customer can select all the appropriate and detail option related to the problem
Amazing ????????
Faith for customers
Customer should be first priority of support assistant.
Teach representatives to call back customers if the call is disconnected. This is the minimum courtesy the company policy should contain. Very disrespectful and very dissatisfied with today 26/8/2023 calls with two separate representatives.
Tyenkyu
Nees to gift wrap option and in which you should remove product bill because of this product for gift purpose.
Fruykwfqdtbu f
Please do better delivery person
Make sure to complete your comments on time what you provide on site.
I fully satisfy
She is good call jaldi katam karne ke fast call  .
Very sGood service
417797
First delivery I want to products
Some times executive says server issue so I can't open your details please provide good server thankyou.
good communication skills of the executive
Make other team to solve problem like order pending after amout deduction from account. My order is still pending from 10th August. No one is helping just raising complaints and saying wait for 2- 4 days your refund will processed
Some products does only mention about return policy, but didn\u2019t include exchange/replacement of it. Please include that too for transparency
Help your consumer properly
Nyc to call with you
Thanks so fast solve me my problemi like Shopzilla customer support executive thanks Shopzilla
Fraud and fake
Please make easy to contact to customer careFor paylater query
Thnx sir   mery problem smjne k liye
Problem is not resolved
very exlent job
Customer care service is good ??.
Sab sale   h Shopzilla chor company h Customer care ko baat     h mera product pick up     inko ghanta kuch farak   padhta h maim Shopzilla use karna hi chhod dunga
Good service ????
I am prime member of Shopzilla...bt this time worst service of Shopzilla regarding product quality and service
After having no return policy, Shopzilla is helping its customers in each circumstance is what I liked most earlier I thought I would not purchase items due to no return policy but now talking to the customer executive I changed my mind.Try to review the product before delivering it
???? ?????? ???? ?? ??? ???? ???? ????? ???
Problem Contect custmercare but problem is going solwe
Great help by Customer support executive
Your service is very poor & product quality is very poor
Mere product ka turant solution kiya jaaye do din Aakar dinai
Thanks Shopzilla associate
I'm nothing is happy
Plz add Malayalam call center
Thank full
Sellers are more important to you than customers. Even if the seller gives the wrong item, it becomes the right item for you . You don't even want to see what I ordered and what I received. Sellers are always right in your eyes. ???????? . I will never buy from Shopzilla again.
Good sarvice probide me
Helpful person meri traf se enho ko salary   di jaye ????
Nice information given by executive
Castemer cer good ????
Make your service of delivery smooth
Good job Shopzilla
Thanks for suggest
The most worst app ever i seen
Your delivery vendors are thieves, they don't do anything less than right, just keep them scared.
Fast delivery & discount
All things are good and perfect..Shopzilla doing good service..But many of the area's are delivery late this is only one problem that's sitNothing any problem apart from this..
Very good conservation thanku Shopzilla
Bilkul bekar phone hold kr k kat diya ...
improve your order delivery team,they just dont deliver products on time,and sometimes dont even deliver it. the worst delivery experience of all time
Great?? spich
The wrong product was deliveredVery bad
I wanted to speak to supervisor. I kept waiting and no one helped. No supervisor.
Please add a call option in your need help or customer support
Shopzilla didn't solve my problem.... I didn't received the product inspite of so many calls to customer care.... I got cheated by Shopzilla seller... I loss the amount and I didn't received any product... It's disheartening and pathetic service from Shopzilla... U lost a valuable customer and I am not going to order anything in th future from Shopzilla... SuperBuy service to its customers is far better that Shopzilla.... They take there customers seriously but Shopzilla plays with money and time of customers and I ll make sure that no one from my surroundings and known persons get cheated in future so I will surely suggest them don't order from Shopzilla.... It's service, seller, customers care all are pathetic.... Do check the review also how u all make fool out of me.... But since it's my hard earned money and u all cheated it's more awful and pathetic to further have account in your
Hello,  ma'amYour behaviour too good.I love you(especially your honesty).??Your sincerely
A costomer care of Shopzilla is too good as expect it helps us a lot
Time ko waste   to Shopzilla se purchase karoSaman time par nhi milta   next date   jati hai Bekar service
I'm  so happy tulk to cusutmer care my problem hes been solved ill happy
Very pathetic delivery service every time I order some electronics there is delay in every product
Very good product amazing product ??
Not solve custamar problem only for tak
No waiting time good service
Keep interaction to the point, no need to be apologizing for delay or congratulations for being plus member. They take a lot of time in saying all these.
Very nice Shopzilla customer support services
should check the item before dispatch.
Customer help Good
Executive was so good and polite as required and she has the best skills
It will be helpful if invoice is available in my order tab
Please start give chatting option about pay later
Good resolved
Plz add customer care option at every order
I have been cheated by your wish master. Who would register my complain and resolve the issue if not you? Should I try reaching consumer forum
Poor services company shut his site but products are available on ur site
I want return this product I have received used and darty product please provide return this product. I am trying to return this product last 9 days no one provide return every time request is cancelled. Pickup boy told please raise a proper request.
Happy costomer
GOO DBEHAVIOR
Very Good quide .Mam customer treat like as a family member.  ki rating hoti toh 100 out of 100 rating krta.Shopzilla   hi Shopzilla members ki jarurat hai.Thankyou with deeply heart.
Kindly delivery item on time
Resolved issu
The assistance was up to the mark. No suggestions
2 Item shorts issue not solved
?? ?? ?? ?? requst ???? ??? ?? costomer ?? ??? cheat ?? ???? thanks costomer care maam ?? ?? for providing me information
Full satisfied
Customer care executive told me foe 2 min but hold 25 min then cut call and not solve my problem it's very unprofessional and unmaner person
Nice parsan
My order was not handled by
this business is depend on delivery base, & wish mmaster is important key. Strickly supervision on wishmaster work.
Improve ur logistics don't blame ur associates, U ppl only hold them responsible for none of thr fault.. ur Shopzilla service is totally disgusting
Shopzilla is very good, it makes it easy for the customer to get the product or do any work.
your deliver agent do company image down
Not about this executive he was good. A call before that was kep on hold with the statement I will transfer it to manager for 7-8 min no resposne.. Poor service
Poor quality products & poor service
Super service. I'm happy. Quick and fast
Very very good support customer care
Cmsmfkfksks
Thanks for help me
Thank you so much for supporting
Worst customer executive in my life
Customer  support  is good
Shopzilla is one of Ecommerce which provide the  very good customer service only thing is give more options to connect with Customer care in easy manner
Please resolve issue faster
Very good I like your respect for customer
NICE AGENT
The problem is still not solved
Very bad Shopzillacustomer care information
Still i didn't receive my invoice
Please give exact reason and solution don't ramble on
Shopzilla has cheated me.I got highly hurt.
Very very good ??
Need to know about my order and invoice which was not getting with my order
Shopzilla is not resolving the issue, only wasting time, worst experience faced
You do your  policy is more Flexible.  And increase number of customer care executive .
Hopeless services Shopzilla and e   in delivery learn from others
Good response & resolve..
Excellent and good communication with mamm????
Tell why should I not stop to order from Shopzilla.
Delivery time is very highly
Very very poor service help center
nce agent
*YELLOW CHIMES Valentine Special White Crsytal Adjustable Silver(1)My order was not received and showing as delivered..(2)I didn't even get the message for the order.(3)I didn't even get a call before the order arrived. We haven't received the order please refund my money...(4)Shopzilla company should not make such a big mistake.(5)The address which I entered the order did not go and my money was also wasted, it is the responsibility of Shopzilla company.(6)I want my money..
Give me my refund money as soon as possible
pless full detail provide in customer payment and other product service detail complete provide customer
Very cool person and good service I am very happy thish person ?
Please send the invoice of purchase
He talks very nicely and politely ... I like it ...   sir for helping me
Very polite and humble in nature and talking skills are great
No one yet given me proper solution only they are giving me new dates. More than one month to my query and no one solved
Thank you for all about this .. thanks a lot for my resolve my problem
Solve my issue as soon as possible please
Delivered quickly
Not able to connect to executive for resolving queries. Cannot call Shopzilla executive
Resolve the issue in simple manner.taking too much time to know the problem.
Santosh hai
There is no solution to my problem yet.
Good behaviour by Customer Executive
Solution not resolved
Arun bhaiya ne meri problem ko solve kr dia tha dekho ab bs mera order return   unhone try Kia hai thnku bhaiya   se bat   bhaiya ne thnkuu   do please
well shivam kee it up
4 and 5 ???? ??????
Customer support executive misguided me that's why my refund not received and they provide me wrong information all time
solve problems quickly
I am happy that someone was able to resolve my issue Thank miss.sabhabut the other executive was just hung up on me.that shows unprofessionalism from Shopzilla.I never expected this kind of behaviour from the executives.Regards Saurabh sharma
Nice toking good ??
Thank You Mam
I love you sir
Get **ed
Thank u Shopzilla to fast response and resolve my Problem
1i love Shopzilla
The products that you book should come only and not other products
Kindly educate your CSA who are on  level 1 and provide them with the required information.
Costomer service is better
extremely polite and understanding. She deserves more better role for handling customer service. Her patience and communication is highly appreciable. thank you for your support!
uski jagah dusra order aaya hai aur mera order cancel kar diya gaya hai
Make a policy regarding price difference refund within 7 days of delivery
Every Shopzilla hub contact no mandatory
Nice interaction so keep it up
Good he addressed my concern well.tjank you.
Very worst services
behaviour is good
The customer care executive man is very good.
Please change the delivery partner this Shopzilla is totally not good in service.
Almost good ??
Sil problem
Please try to provide me my refund against car frill air freshner
Improve your support
Meri bat ho gayi h
I love Shopzilla........
thanks for supporting me
Make policy regarding to cancellation of order more flexible
Gd person
make a call directly to customer support availability icon would be more convenient
Deliver service poor ??
Brand tag issue my product
Wrost ever payment deducted but order not confirmed yet nykaa SuperBuy  they are the best
Thnkeeeeeewww for solving my problem
You already have excellent customer support executives
Everything is fine but why you disconnected my call I'm unable to give this feedback as  I'm confused if this is for previously connected ma'am or jayveerIam giving you 1 star ? jayveer only for the reason that you disconnected my call.
The customer executive genuinely gentleman the way he interact with me in our mother tongue   is so excellent ???? hope in future the feedback also give in   customer executive   ????-???? sadhuvaad ?????????????? and this is for the product seller ???????????? ?? ??? ???? ?????  ?? ???? ??? ????? ????? ??? ??? ?? ???? ???? ??? ???? ???? ???? ?? ???-??? ?????? ?? ???? ???? ?? ???? ??? ?? ??? ??? ????? ???? ?? ??? ???? ????
I got different product after multiple delays in delivery of the product, the product I received is different from what I ordered.Not got solution till yet.
Every thing fine
Customer representative marked the issue as resolved without solving it. Also, disconnected the call after keeping me in wait for 2-3 min. Very disappointed ??
They are simply reading from the scrips instead of actually helping me out.
Little knowledge
I being frauded by Shopzilla delivery agent
I would like to say thanks to your Customer care agent ( *Miss  *), She is very understanding and helpful, I want to say that please promote her becouse she is very good to solve customers issues, Thanks
Link/connect a good behaviour delivery boy otherwise not . Becz delivery boy behaviour is very very bad
But Deliver services is poor
Interaction was good
The person was good and understanding