sharmila122125/customer-support-csat huggingface dataset:
Good job   my issue resolved ty
Im satisfied
always same repitative answers by your all executives
To much careless and hopeless this system
Excellent work for good behaviour and taking ??
?????? ??????
In case of wrong item delivered, instead of refund it is better to deliver the correct item.
Whenever delivery gets delayed, atleast give some compensation
Customer service very good thanks
Please ensure that your delivery agents perform their duties correctly and deliver the products to the locations specified in the app. It's concerning when, upon being asked to deliver a product to the indicated address, the agents choose to cancel the product on their own accord. This practice is highly unacceptable and causes significant dissatisfaction.
Preeti provided me good assistant, the way she handles the situation is really fantastic. Good job preeti ??
kindly remove the restriction of sending OTP for Shopzilla delivery.  Delivery boys calls any time during office hours
good behaviour very understanding.
Consultant was excellent and resolved my concern instantly
Customer service is best for my idea
Was unable to update my mobile number as it was already available on other account, this policy can be updated
Worst service ever received
Good talk customer service
Wrost experience from Shopzilla
Overall good response
Executive was not at all responsive, I have addressed my issue multiple times but she was not responding. I again and again had to ask her if she is there on call and she didn\u2019t provide me any information related to my query so at the end I had cut the call because I was frustrated.
Customer   time tk hold na rkhe
Thankyou for returning my product.
Service more than fast
Bahut acche se
Both the agent i contacted with are providing different information I bought a product 4 days back i opened it today and it was a spoilt product with a way back manufacturing dateI contacted them immediately and they are saying you contacted 4 days later nothing can be doneWhereas no days are mentioned on terms and conditions
Why are you not picking up my product
My issue is not resolved for last three days.this is fifth such an incident.
Really disappointed about the service of Shopzilla. Delivery agent cancelled my order without my confirmation. Really a bad user experience
Really the coustomer care survice awesome,i really satisfied with her .. thanks ?? supporting me
Mahek was a superstar
very well solved our problem thank you Shopzilla
My problem is not resolved
Pick up team should be adequately trained on the product
please inform sellers check shipments  before dispatch,, every time i get grocery  shipments  with missing items ..
Feedback from ankush
Use less of OTP.give chence to change number
Totally ** it is
Mr.  's way of talking was great
Nice service excellent
Very well service
Kuch kaam kr   to   faydaa kaam krne kaa
Try to resolve ASAP costumer issues
I am not received the product but it's marked as delivered ,want my money
Totally unsatisfied with Shopzilla service, will stop using this app once this issue is resolved
I, m happy with u
Allow for cancellation of order if the customer wants to reorder the product using different payment option to avoid handeling fee.
Happy from customer executive
Please tell saller to display the actual photo of the item also, alongwith the phto that he saler wants to display for marketing.
I have facing problem in product service warranty
Worst service Shopzilla waste..
Don't waste consumer time for unnecessary things.
Cgtgrf r
Its vry good
Tcrcyvexfvtf
May be improved
Fraud company
Miss shruti thank you for your help, Shopzilla you want to get every product box on open box delivery, thank every item to exchangegable thank you
Muje mera refund nahi mila aur product bhi nahi mila
Wgac
Your help contact us section doesn\u2019t work.
Bad policy
Customer exicutive very good person ??
I want my refund but not Got it
Do not deliver duplicate products.
Best but something something
Conversation is very good
Good communication customer care agent
Start the policy of open the box in front of delivery agent
Madam is very nice and very effective service
She is taking beautifully in feedback option only 5star option is there if there 10star i really give her 10star ??????????
The girl i connected with at the time of 7.50, taking wonderful calls.However, very disappointed because both the orders have not been delivered to me so far.
You charge 5% more for pay later option but don't disclose upfront.Shopzilla is  " company.I'll better move to SuperBuy
Good in explanation
Contact person was very responsive.He listened me very patiently.He did needful which he can do.
Shopzilla executive was very helpful
Nice t
In case OTP is not sent on registered mobile number for any reason like expired recharge or any other reason then needs OTP will send on WhatsApp number or email address.
please add Other language in customer care
Please refund my Money of Rs 749 as soon as possible to my original payment method.
I like and full seticfied for your coustomer care person,But your seller service is very weak service,
Good cx support Shopzilla
I am happy  for your support
Customer support 24/7 is always busy. Can you plz make it available ease to reach
??? customer service
Pls solve this my issues ??
Very nice guy...
received old used product and now can't return it
She's communication is too good understand my query and solve it... Thankyou so much...??
Very good support
Ms sandhya was one of your customer care officer was not able to resolve my issue. She was trying to make me fool and lingering about my issue. This is not good initiative by Shopzilla. Why my case is taking this much time...
Still couldn't solve my problem
Please check the shipment prior sending it to any customer so they can actually receive the product.
Thank you Shopzilla for solving my problem
Thank you Shopzilla team
Nice chatting
Please deliver the all items and correct items
Please try to record the customer' contact history with customer support person like how many times and with whom a customer has talked to from customer suppert person.
Nice and problem solved
I orderd pigeon juicer mixer grinder bt product quality is not gud I want to refund bt my problem is not solve
please give a tollfree number to contact.. please. i beg you.
Quick resolution
Very helpful support of customer service person thanku
Anytime supporting executive  . So I am very happy
Best call service
Koi sapotNahiIssu problem me koi help nahi ki Delivery nahi hai
Very Good Conversation And Customer Handling Thanks Sir
I was talking with Mr.   Thakur & he was very efficient to understanding my issue & immediate has taken the necessary action to resolve my concern.
Need to improve address part after shipment allocation done from seller end, may some time need to change address after two three days or after shipment done from seller e.
Thank you so much for helping my problem
Agent was helpful, patient, knowledgeable.
Very bef
Over all good ??
Very good support from executive
Please update your policy to refund and return with more flexible.
should be crystal clear rather than the fake information given by them and customer has to suffer.
Very nice support
Service is good
Too good interact
Make accesss to customer service executive accessible.
Her  manners is very Nice
** my time is more important
Customer care services good parsal
Too much timing for resolving issue
It takes lot of time to request a call to customer care executive
Shopzilla service is very poor and delivery person not answering calls. There is no use of sharing delivery person contact details they are not answering calls, difficult to coordinate with delivery person. I am waiting since morning for delivery and it is not possible to wait such long time better to goto shop and purchase from their now days shops are also providing same discount.
RAGHAV PRSAD MISHRA
Shopzilla policy very baf
Call cut during conversation
Feeling nice to talk with Shopzilla executiveThanks
Totally disgusting service money deducted from bank account but order pending
Mujhe kafi achcha   customer executive se baat karke and so you very happy and very excited Shopzilla shopping
Very bad customer care service
Dffy merchant nmb not share in my backend
Product is very bed quality is very bad
Acha laga bat kar me
Sometimes updated contact information is provided by the user to address the query, new or phone number in which the product os delivered or an another email of the customer to which the product is delivered, but the option is not available. Kindly update it
Nice to get an surety from customer service.  It was great to communicate.
Very bad collor Chengig problem
Pleas try to communicate your team first what is the purpose of providing reference photos. It is not like sake of. it is to provide some idea about the product to customers.
I am very disappointed with Shopzilla services because now a days my products are being delayed many times.I am a regular customer but I didn't expect this issues from Shopzilla. In case of customer service executive I would give 5 star rating for helping me.Thank you.
Company policy are not good enough
At first spack very good
Very good customer support system
Excellent talking behaviour.
Connect directly with supplier
Train your execs better and have more customer friendly policies.
Please solve my problem.
Add regional languagesLike Other telugu
They just read the scripts and has no interaction with the logistics team. They can't tell or know whats going on. Bullshit service. Actually its Shopzilla bullshit service not the CX team.
Repeatedly im getting a different product on ordering over Shopzilla this is happening 2nd tym in last week. Horrible service by Shopzilla
Thank you very much for solving the problem of my product which is brain, please solve my problem as soon as possible
10 out of 10 for customer care executive she was providing superb service
I am plus member but didn't get resultion even customer care really disappointed than only make call on hold and nothing else .they never give any resulation
Thank u so much mam problam sovled
Don't make fake commitment.
More flexible easy to communicate when problem occur
Make return policy available for each and every product. I ordered a product which has no return by completing trusting Shopzilla but ended up receiving a damaged product. Now I have to wait for the reply from your side which is hectic for both the ends.
When we choose english as the language try to communicate in that only.Speak hindi to those who selected hindi
Resolve quickly
Working progress is very slow for customers. Fast way and smart work req for customers issues to be solve as early as possible.
Very good nice helping me ????????
Quality is bad
Thanks for resolving  the issue and I hope it's fast..  bless:)
I AM satisfied for inconvenience
I feel better ????Thnx Taniya madam ????
Good talking
not AGRE
Return pickup is not scheduled till date
Please don't create such type of situation that customer needs to reach you
Helping ??
bhut achhi thi didi mujhe acche se smja diya tnx didi
This costomer is very good toking
He solved my problem very quickly...Thanks to him...
I am 100percent satisfied with talk to you thank u
This agent is amazing. He resolve my query in a second.
Ty so much ??
Take confirmation from delivery partner before confirm delivery date. Very delivery service for Shopzilla plus member. Same on you
Very good 8
?????????? ?????? ????? ????? ?? ??????? ?? ???? ????? ?? ???? ?? ???? ?? ??? ???? ?? ???? ??? ???? ????? ??? ??? ???? ???? ?? ???? ??? ???? ???? ?? ?? ????? ?? ?? ??? ??? ??
Not taken any action to my problem
Fully help to try plomblem solving
Very good customer
Please in future, Send product as proper quality and quantity. I have not time to send complaint against product short or damaged. Please save your time and my time also. Thanks you
Best customer service I'm good ??
Very bad Shopzilla.
Good jop
Need to improve customer satisfaction and customer issues resolving
Write something ??
The customer executive showed empathy and offered solutions.
If we are purchasing any item we are taking warranty along with product if you are cancelling means how can we trust Shopzilla product
There was a glitch in voice so it was difficult to understand what they were saying
Nice executive
Thankyou anurag ji
Like this person must more in Shopzilla, for better growthThanks man!
Saport times very bad.They didn't help us
Worst customer service from the product side.
Refund icon should be in the website orapp
Meraj was really fantastic
After the complaint they told me to wait for 24hrs with patience. I have been waiting the said period and then nothing happened no one interacted ...why are you not caring your customers?it us really disappointing which I am not facing with other online sellers
I want feel very good in calling from your costomer.
i need replacement
Please deliever right and good product, there are some people who exchange the product. Try to reduce the time period.
I\u2019m ordered vest size S but it\u2019s coming below XS I think this is worst service
Please solve my problem as soon as possible
Amazing feedback
Take strict action against   seller for giving wrong products
The product delivered is different from what was ordered, though it is non-returnable product, due to which seller can send any wrong things and instead of taking action against seller, your executive was blaming me, ridiculous
Ease your policies to exact needs
Totally bad resolve
provide more knowledge and powers to customer care executives to better cater the consumers.
Customer support good support good staff
??? ?? ??????? ?? ?????? ??????? ????? ?? ???? ????? ???????
Thanks madam ji
The customer executive I talked to was very nice, his way of talking was very good and my problem was also solved.Thank You so much...????
Shopzilla fail to provide ease return process. #Pathethi
Very poor facilities
please recheck the item once before delivery
My replacement product was not delivered to me by the delivery agent.
Worst response .only looking into the matter but no one resolve the problem
From last day i am suffering,  no any delivery person calling or receiving call and not delivering my shipment.
She is very good person solved my problem, you should be  more person like them
I want the full refund of the wrong product
Delivery improve fair
Good experience with your exitev
Conversation with consultant was good.
Please verify any techinitian visit or any replacement related query from customer so that any query can't close with wrong report.
Your social media team provide 3rd class treatment very bad experience
Sir please return my aadi shoes
Maine aap logo   bar complaint   aap   ka koi service man   home adress per service karne   aaya hai aur main bahut     ka   our problem kab tak theek  hoga Maine jab jab aap   ko phone kiya tab tak unhone bola maine complaint list kar diya aapka home adress per 48 hours ke andar   abhi tak koi   phone   kiya mere home adress per   aaya to mere   aur Maine aap   ka atambag company ka pankha purchase karke galti kar di yah   galti hai Sabse bada galti hai   Paisa ka aap log return kar dijiye   pankha   jaaiye   to main consumer form mein jaunga aap     main 48 aur time de raha   48 aur ke andar koi aadami   pankha replace karke   dekhe   to main consumer court jaunga .
Shopzilla always show fake and wrong delivery time and date ....m unhappy
Executive Service is very GoodTimes is Just a minute and my problem is Solved by executive But I am Not HappyWarranty Service resolve for HARMAN JBL not for Shopzilla so please purchase any   to check warranty Service releted issue Shopzilla I buy this product JBL TUNE125BT Bluetooth earphone Product is very Bad ??
???????? ???? ???
The call got disconnected in less than 30 seconds and I didn\u2019t receive any call-back yet
The person is so good.
Thanks for helping colling team
Plz provide queries as soon as
Not changing my delivery address till so please solve my matter necessary
Provide resolution faster as SuperBuy
Very polite and Nice behave.good speaking quality
Product and customer service is absolutely pathetic and of not acceptable standards. Customer support executive has no knowledge nor they have willingness of helping out the customer.
I am satisfied with talk. Very well he told his point gently.
My English is not good,but I am very happy to Shopzilla service .garibo ka sapna kare sakar Shopzilla ke sath ????Very very nice services ??
GREAT SUPPORT
Iam not happy
support was very good ??
Some okay okay
I like Shopzilla
Thank You So Much
Make sure correct ordered product delivered/delivering to customer
Before delivering verification of product to be done,
Try to give good product.
Very good service, & support
He was a good service provider
Very good persona and helpful
Worg productr Riturn this product and cace of Shopzilla
Raising request only, no responsibility for issue resolved or not.
Need Other speaking consultant also.. most time not avl in Other speakers
Thank you for helping
Issue not resolved issue is pending since 12 days refund the amount
Customer support executive girls behavior is very great so I am very very happy of her work.
customer care executive was good
My request is not resolved
Plz give full authority to consumer to write their proper address to reach your products with out any problem and reach to everywhere
Please provide cash on delivery with partial amount of cod
Nice experience and helpful person
But not provided all update regarding product delivery
Can't understand my problem
agent does not take my query not resolve
My order Order  has been cancelled without any valid reasons and this will ruin the image of your brand. Your services related with order delivery is very poor and time taken. Without any view of customer's concern you people have cancel my order while it was so important for me. In view of above, I want to complaint against responsible persons and keep me update what actions have you been taken ? What is the customer right about their product delivery issues?
Nice help I am happy
Tv still not replaced
Bad service Shopzilla
The costomer care agent was very good ... Has good knowledge and also very easy to ear
Very bad service and quality my problem is not slolve im not happy
Product quality was not good need refund kindly help
Make policy so that customer can change his mobile number easily
Issue not resolved till now and it's been 12 days
Very good resolve and voice also clear and can understand my issue
No refund received till nowCustomer service calls are not available & then I got to hear music.pls assistI'm a plus member
Hello, I was able to speak to the right person on thrid attempt the first two were not responsive don't know why but I am happy that the representative on third call she was well knowledge and ability to provide resolution, thank you!
Sweet voice..
Very good pl try to refund amt as soon as possible
Zewra smart watch battery is no work long time pleaseReturn watch
Thank for d co ordination
Your app return help section doesn\u2019t work
Solve delevery issues
Happy, thanks
Even your customer support manager did the false commitment and give me hope.
Please refund at time or say to deliver boy to come in time
Product should me monitored by the authority till it is delivered and must be cross checked. Otherwise it seems that Shopzilla is suppoting the fraud going frequently to customers as well as  legal action should be taken against the authority
First thing that you give wrong information about your products ok you mentioned that Spotify premium of 12 month at 699 is free with moto g 62 5g phone then I reedem it by the code which you provided then it done and asking about payment and I thought that it first debit and credit again but I lost my 699 ruppes from my account and it is still not credited in my account so it mean it is not free then why you mentioned that it is free. I talked to your customer care number 3 time your first customer care is saying that the payment should not be cut from your account let I check please keep on line then she cut the phone then I talked to other customer care he is saying there is not free anything then I talked to third customer care he is saying that it is free for new Spotify account not for older...what it is going on you mentioned detail wrong and cut my rupees in saying of free.what is free ...
My borocekt
verry good rakesh sir my complent
At the time of Conversation ....I thanksgiving to Executive .....and Shopzilla too.. mostly Executive is such a very nice person....
You will be a very good employee in future
BEST  ISSUE RESOLVE
the customer support executive is very very good
I have talked with 2 senior executives till now. Names-   and   both from senior team. Even though being a fIip  plus customer I have not at all received proper treatment from them. Mr.   actually cut my call without informing when he could not solve the issue. Mr.   told us various things which were not at all useful and were just wasting our as well as company\u2019s time. The customer care person were good. They could not solve our issue and hence they did what was possible of them. But once the call was transferred to senior team, they were not at all able to solve our issues.
Pickup master hamko   tab ham call back kiye to customer care ki bhi response nhi bataiye hamko
You've sent us a messageToday, Aug 07 05:20 AMDear Shopzilla, i got damage and defective item on 20july2023. Same day I requested for return and need replacement. My replacement order came on 25 july 2023but delivery boy denied for delivering. He told we have to come in their office for collection of item. Again he canceled our order. I complaind, and put a return request again , my replacement order again came on 27 july2023 but again delivery boy refused for delivering. And he canceled our order. I complained again. 0n 01aug showing my query resolved on your application. I again complained, i did not get any product. I was very disappointed, i need my refund. I again put complained for refund. Again delivery boy did not come for picking up my order and canceled my return request. I agained complained. Every time Shopzilla showing my query status resolved but i did not get any help for come out to this
Very nice girl voice
Plz Mera problem
Timly deliver..last time 10.00oclock
Very nice person for understand my problem thanku Shopzilla
Order nerve deliver on time
Bahut pagal banaya meri company ki chhutti   product ke paise kahan gaye yah product meri koi kam ka nahin hai maine aapko tweet bhi kar diya S pzilla ko tweet Instagram per message sab   diya mere pass Mel bhi aaya hai Aaj bol rahe hain contact  ni pa raha hai aur mera number bhi yahi hai pagal aur j oth   bol rahe
Plz refund my amount
The agent listened to me very politely and addressed my concern. I am happy with the support provided by her.
Try to deliver products at time
Our order was cancled without informing us.We have contacted helpline executive but our issue was not resolved.We are frustated amd they are telling us your refund will be provided within 10 days.And we have to take that tablet to our office by our last date as per we were informed by our senior.Now how can i buy another tablet.We don't have money how can we buy another tablet now,.We don't know anything just refund our money or ship our order today i.e.7th august 2023.????????
very good work, am very heppy
Very very good Shopzilla customer care bahut   help
Outstanding Customer Care Agent
Please solve my problem as early as possible.....thank u
Just return my order
Every time don't tell that the backend team will coordinate. Please solve customer's issue on priority bases as customer's are facing issue for more time than usual waiting for your response. Your backend team usually do not coordinate with us for solving our issue
Behaviour is very adorable so grateful
Good communicate by customer care executive still they don't to speak in another language she tried to resolved, thank you.
Bot response is not proper
Very good sir