sharmila122125/customer-support-csat huggingface dataset:
Good knowledge thanks Shopzilla castmar care ???????
Policy should be transparent.
Don't keep customer in long hold and try giving resolution
Nothi g
Why I have to go to a service centre in 1 day if the product is not working properly ??
Mera problem solved kar diya
Not information provided
Yesterday you told me to give me 5% compensation but today you are telling me that there is no such information mentioned in our system
Gorjeus person
It's very unfortunate that you r taking so many days to resolve a small issue which I never expected. Dis time very very disappointed ??
working and speakers is not coming
Nice to interact with coustomer care service, he listen my all issues and do their best to resolve it.
Nice support for me
Know how to satisfy his customers... Very well
Shopzilla should more active about delivery agent to deliver the product doorstep.
Thank you very much for solving my problem, I am troubled since 2 day's I am very happy for solving my problem today thank you sir
Customer service not updated
badiya se solve karne ka try kiye hai thanks sit
Please check brand of prod
Ease in reaching the delivery service provider.even After entering the registered phone number and 3 digit pin the call not connected to delivery person. No call recieved from the delivery person as well only message that they tried calling. But no call recieved from delivery person
All good and awesome ??
was very professional in her support to me on today's call and it's so good to have customer service agent like this in the organisation that helps customers out each and every time and I really want Shopzilla to have more agents like her that will help us and make us life really easy and better each day thank you.
Helpful response
Speech is not clear..
Service is very bed. Policy also bed
I have no problem with Shopzilla but with the delivery boy on my order as he speak me roughly and don't know how to misbehave with customer. I even my colleage to check my order 2time as he can't come but we didn't fine and plus we give a delivery charges in order to deliver us perfectly but he refused and say to that do you want your order or to cancel it's seem like so horrible the way he behaves hope it won't be like this next time and please I dnt want him to deliver me again on my order tq
For the last 4 days my issue is un resolved, please get it resolved at the earliest. The concerned supplier is not responding my calls and what's app.
Shopzilla fraud company wrong  item provided And costumer services is also  bad bad behavior  and no justified answer provider no help  I was given the wrong product and I complained within 5 days, I was told that it will be delivered on 17th August but still not received
Very nice costume care
Mera product missing ho gaya hai kripya
Fatima'z understanding skill is good...... Fully satisfied with her ????
Very nice talking skill
Agent said he will give immediate resolution. But until now issue is not solved and mentioned resolution time of 27 Aug without my consent.
Nothing wrong with the rep. Its just i waited for the delivery since yesterday and the previous rep told me it would be delivered yesterday but so far it hasnt. I took leave just to stay home n receive the order as i stay alone. Very disappointed. Its still not out for delivery yet
Choose sellers that are not scam. Sadly, I ordered from a scamster and Shopzilla as a company is useless, not the customer support executive. No help with fraud sellers.
Please deliver what's promised and shown in your   and let the seller give all what is shown since that's what we pay for else no one will believe Shopzilla ever
Customer care feedback something easily
Pickup delivery is very bad Mera parcel 1onths se     nahi
ATLEAST TILL WHEN THE PRODUCT IS NOT SHIPPED OR DISPATCHED, SIZE CHANGE FACILITY SHOULD BE PROVIDED FOR NON- RETURNABLE PRODUCTS.
Agent was very good but please change the seller this is wrong 50 rupees was deducted without any reason and please understand all people are not fake so I want to request to ceo of fkp please don't do this kind of issue because I am the person who never waste my money ?? so request please solve my query because I am really disappointed ?? through your seller policy....
Very good experience Shopzilla costomer   team'
The person I talked to was very polite and listened to my query very patiently after that she responded very polity .I am very happy with the response
??????? ??? ?? ??????? ???? ??? ???? ????? ???? ???? ??????? ??? ???? ?????????? 3 ??? ?? ???? ???????? ????? ?? ??? ?? ???? ???? ?????????? ??? ?? ??????? ???? ??? ?? ??? ?????????? ?? ???????? ?? ???? ?? ????? ?? ??????
Please deliver my product as soon as possible within 25 aug
Achha
Upgrade help policy
Complain not solve
My issue still not resolved. The customer support is not keen on resolving my issue. Still unsatisfied.
Still waiting for the resolution.  It's taking longer than expected. Hope   will pickup the old device and will transfer the old device exchange value as promised
This product is not working. So I want return but so only reppacment
Her voice are very good... And I will crush this person of voice ??
The support executive was too good with the communication. Highly satisfied
I want to know that against whom should I take action for the fraud that has happened to me, Shopzilla or  ?
I cancelled the order and I waited for refund, but today I received a parcel from a parcel service and I i dont know that it was from Shopzilla. But now it is showing as my parcel delivered
Mere helmet mein voice   a rahi hai calling per
Good serviceThank you Shopzilla
If product is not returnning then what happened bought 2 but recived 1 product
Respect all employees ?????
Bhai ji very slow
When any customer returns the product, the payment should be done within 24 hours, but the few cases has been noticed that the same payment has not been done within prescribe time.
My issue has taken almost a month but has still not been solved. I have been a loyal customer of Shopzilla for a long but after this issue, I lost interest in purchasing anything from Shopzilla!
Resolve my prblm
Thank for co operation
???? ?? ??????? ???? ????? ?? ?? ?? ???????? ???? ?????? ?? ?? ???? ??? ?? ?? ??? ?? ?? ?? ?????? ????? ?? ??? ?? ?? ??? ?? ????? ????? ???? ??? ???? ??? ?? ?????? ?? ??? ??? ???? ?? ??????? ?? ??? ??? ???? ??? ?????? ??? ??? ???? ?? ?????? ?? ???????? ????? ?? ???????? ?? 5 ????
Very good for short time resolve my problem
Delivery partner may be better
How there people in customer service which has seen my problem and the problem this executive is too good
improve ability flif
PRODUCT TECHANICAL  DETAILS TO BE ADDE ON WEB SITE
good ?? thanks for yours Shopzilla
Banda to sahi tha par mera product resolve nhi ho paya
No 1 customer care sapoort
Don't make the customer frustated, Shopzilla didn't resolved my issue about a month. I contacted customer care so many time but my issue didn't got resolved.
Shopzilla product problem I can't believe ?? ?? ?? ?? product delivery very bad I am unhappy with this Havells fan and women watch
Customer care are good behaviour .....but Shopzilla are not good
Thank you I hope the product echange soon.
Shopzilla best??
Love you  ??????
Shopzilla good working
Fu** off
Tell delivery boy to talkcustomer with respect area 75 sec
On a call yesterday you told me to give me 5% compensation but now you are telling me to that there is no such information mentioned in our system this is the fraud
Good experience ?? thank you ??
Product replace kar do,   may happy
Not able to refund, please update policy for return and refund.
Everything will fine if my delivery was successfully return and my balance amount refunded in my account.
Product leletive
Thekes
Thanks a lot for your help.Good conversation
Costumer help support is awesomeHe understand to everything and resolve my problem and also assure me to fast delivery...
Bad people not execute the problem
Try your best to solve my problems
Please provide continue options for 1 hour after cancelling a product if it is shipped
Customer care experience is excellent ?? thankyou ??
Nice .But my problem is not solved
Too much your serviceVery very wrong information by your staff
Not clear in voice
from Shopzilla is amazing . THANKS A TON TO HIM FOR HELPING ME A PERSON WITH POLITE NATURE & BETTER ETIQUETTES LOTS OF HUGS & APPRECIATION TO HIM
Thank you so much for ca
Bad behaviour
Costumer executive k pass koi information hoti nhi h   hold p rakhte h meri problem solv nhi hui h abhi tk pucho kuch or batate kuch h
The customer call service was great, he was polite and was able to understand my query,i hope you enhance your problems solving and addressing time also
This product is not good so I want to return this product
Not delivering the product in time
Thanks for talking
Hame baat karke khushi hua jis     bahut bahut dhanyavad
Good talking.
I ,m happy
Love you ????
Most Disgusting Service Provided by Shopzilla ever
Worst experience of making purchase from Shopzilla, I had a bought a Hisense Tv during it's launch offer of 5 years and now Shopzilla is denying about it and even you guys have not provided any proof for additional warranty, very disappointed, and this is my last purchase you guys made me to chase to claim warranty and now my tv is not working struggling to get the warranty offered by Shopzilla
Good communication by customer
Want clear view on the refund process... Not able to track down where it is lost.
Tq for help with me
Please deliver your products on intime
My problem not resolved but they mark resolved ????
understand my concern of receiving defective product and delivery person issues that he has not given open box delivery neither he available for it he just drop the parcel at reception move away....I checked and immediately raised issues for replacement but other CSE were not ready to listen and understand my problem. Rupali put her best efforts to understand the problem and provide solution.
Provide delivery on time Not delay delivery
Please quick delivered my order ??
Customer care lady was so nice ....but Shopzilla delivery is getting vey bad each day....i didn't got the product and Shopzilla site saying product delivered....that's very bad from such a big company...you people don't know to whom my product delivered??
Bloody service
Thankyou so much customer care
Misconduct of delivery agent and poor delivery behaviour.
I want replacement or refund for the pathetic product
Easy access to voice support
Thank you so much customer 5 star ?
Check the box of product which you deliver to the customer.because customer needs a right product at right time.
Could you please introduce TELUGU language to speak more comfortable with the ser
Not at all happy with post delivery actions in case product is not received in proper shape and as told.
Fast deleveri
Very good communication but I was want to resolve my issue. After taking does not share images.
Customer care good
Please deal with authorised dealer
Please understand the issue in one call and call back incase call is disconnected so that customer is not required to repeat the same thing again
Make ease to contact with customer care person
Thank.you
???? ?? ????????? ??? ????
Good exactaive support
I also called to Shopzilla earlier but at that time a lady picked my call she is very irresponsible after that I again sent call back request that a boy called me this survey is for that he was very responsible man
Main santusht
Time was wasted
Nice product good product
Hi sir we have purchased the product date 22/7/2023 Massager 84 Mini Neck Massager, price? 498 Portable add in 1 years warranty for ?49 add plans after purchased the product there are cancel they warranty & refund 49 Now this product was not working  now how to clams this warranty there not help to me . Product name-Massager 84 Mini Neck Massager, PortableWarranty- cancel Model no - NASR no- Na
Why do the deliveries get missed
Good customer support executive behavior good customer support service Shopzilla
do action immediate like cancel/return/exchange on the sport.
I want to report this seller
Make your systems easier for customers to resolve an issue. Your agents are helpful but they are very limited in what they can do
Good information to the Sir
wrong  item provided, Shopzilla fraud company.I was given the wrong product and I complained within 5 days, I was told that it will be delivered on 17th August but still not receivedbad behavior  and no justified answer for Shopzilla customer service center supporting team
Product warranty home services is needed.
Speaking good
very worst service
is Issue
Good beviour
Iam so dissatisfied with your service After the product pick, today is the 3rd working day and I didn't get my refund till...??????????????????????????????
\"Customer care agent unavailable right now\" problem. Maximum times
Please resolve the problem immediately
Customer support good and nice service but... Shopzilla seller fraud
Thanks mem
It was a good conversation I hope you will resolve my issue.
I must say Mr   was really polite and I like the way he talk
Nice Information
Ensure ordered products are actually delivered
In few areas the delivery partner guy does not come to residence and call us on road to collect the parcel and some time he comes late at around 9:45 pm .
Returns of damage grocery item should be addressed at the time of delivery
I m not satisified
Thanks regardsGood satisfaction reply
CUSTOMER SUPPORT EXECUTIVE IS SO INFORMATIVE AS WELL AS TIME EFFICIENT
Fake platform Shopzilla
Thank you  apne ache se samjhaya I hope delivery  shi tike jaye  Aap mere se cll krke contect kar sakte hai any time sukriya ????
4 times called for same issue which is unresolved over one month.
Complaint against delivery agents needs to be taken seriously and action is required
Very good knowledge and she firstly listened to my problem, after that he cleared my complaint
nice voice mem ??
The person I was speaking with has very limited knowledge and not helpful at all. He didn't resolve my query but he was trying to convince me with his unacceptable logics.
Not happy with the customer service
Good work.... Satisfied with your assistance
I am feel unhappy because I am contact with u 3 or more time but every time saying me Shopzilla team contact u and solve your problem but no team contact with me. Approx Rs 550 loss with order. Product returned to seller but refund not received due to Shopzilla wrong policy.
Reasons do bc proper
Line busy
I have received a wrong product and just for your nonsense policy i am not able to exchange it. The mistake is from your end still i have am suffering from this. SuperBuy is much better atleast they try to resolve
Customer Communication is the best
Nice One??
Jildi sai
Please return my order zebronic homethrather
40 ??? ?? ?????? ?? ?????? ?? ??????? ?? ?? ???? ?? ?????? ???? ???? ?? ?????????? ???? ??? ?? ?? ?? ??? ?? ??? ????? ?????? ?? ???? ??????? ?????? ?? ?????? ???? ???? ?????? ?? ?????? ?? ?????? ???? ?? ?????? ?? ?? ??????? ?? ?????? ?? ?????? ?? ?? ???? ??? ?? ??? ?? ???? ???? 299 ????? ?? ??? ?? ???? ??????? ?? ????? ??????? ?? ?? ?? ?? ???? ?????? ?? ?????? ??? ???? ???? ?????? ???? ????? !
She talk politely and giv us totally information regarding to my query
They are not trying to solve the problem but they are just entertain by good talking.
include chat feature for queries
Piz mo Sony ka sikandar thoda se   pe he
Nice talk very good person
Thank you Shopzilla and thanks this man. Such a person should be in Shopzilla so that the customer can be helped properly.      Thankyou Brother and thanks Shopzilla
Need to educate the Frontline support executive because there is a lack of knowledge about the application
Call good
please try to resolve problems faster and try to avoid incurring such problems
Please do more stronger system
Am satisfied with the the customer service
Nice executive and person
Poor sarvice
Great overall experience. Issue was solved in the given time period.
It was nice to talk CCE Vanktesh
Service engineer is there but customer care is not understanding
My order is missing but showing delivered
Bad service provide for me.
Better understanding quality to communicate with me and further acknowledges that time and issue
The executive lady Don't even know about the terms and policies.worst ever customer service.
Tq ??
Worth sarvice
Give my amount
Give him special increment
Customer support   ka bybhar bahut achcha tha aur samasya ka turant samadhan
The quality of call was really bad I couldn\u2019t hear half of things he was saying.
No Trust in Shopzilla nowadays... Keep satisfy customer complaint. Select good vendors... And courier partners . Or else . Shopzilla will be vanished from customer's mind.
Associate was very understanding and humble and he gave me appropriate details.
I have resolve the issuesAnd very good manner of the executive
Horrible experience of purchasing electrical experience with Shopzilla. Has not expected this kind of service with defected products.
Very poor service i have contacted more than 5 times but return not been pickup and logistics partner cancelled automatically without visiting not received any call from them
Very good customer care behaviour
Mujhe used product mila
My order not picked yet till time pls look into the matter
Bad  service
Hmhxxhf
Order not received to Home
Aap ne bahot acchi bat ki humse
No happy
Good one ??
Product pickup done yesterday but no online update found.
I'm so happy for this call
Excellent services, keep it up
Problem solve quickly
Kindly show all return requests dates and your cancelled requests in Shopzilla tracker policy.
Hgj
Shopzilla: Delay due to logistics,   and on the way from 26th July to till now.Logistics : Pickup pending  from merchant side till now.Result: You are doing nothing only a gang of cheater working together to cheat peoples
Put strict control over errant suppliers
It\u2019s awesome to talk customer support, all because she solved my issue in a simple way. Shopzilla needs to that type of employee.
Kindly always cheak parcel
Support customer care service available
Worst service ever i have not seen
Kindly provide good product quality,your food product deli ered to me was of worst quality.
Nice talking to you
Charging problan
Tinkish
Not giving the n....
Hope my issue resolve
Bahut axe se bat kiye aap
Try to understand time and money both r important to u and to customer as well. Either resolve the issue and if u can't then go to seniors but do not waste customer's time . It been 10 days and I m very disappointed!!
Please give her extra incentive from my side. I could pay if possible
Outstanding performance
Blacklist the vendors who has no return policy. They show some other image while purchase and at delivery the product is completely different
Customer executive was nice
vishwakarma
The photos of  product for pickup must be shared with cuatomer on whatsapp before delivery to avoid wrong product delivery
Return  was canceled by seller without the visit of technician. The return policy and return reason should be enquired by Shopzilla as its a neutral party. The returns are much more simpler with SuperBuy and other e- commerce platforms than Shopzilla.
My   solved
Now I prefer buy offline
There should be option in app to make direct call to customer care for any support or enquiries which now its very difficult to reach customer care
Very understandable and excellent convincing skills
Very bad experience just because your customer care executive was not experience how to handle the customer she doesn't understand what I am saying and I am also not understand what she say it so please improve your customer care service and executive to experience for customer understanding
Try to Desi products
Don't steal grocery item.
Customer service is nice and good
Customer support does not known proper answer
Good and effective
Very nice sir   bahut achcha guide line kiye thank you so much
Previous customer service executive gave me wrong information, hence I had to call back
Quick response and quick resolution
Love you mere bhai
speed up the delivery
??????? ????
Improve the tracking system. Deliver the products the agreed date. Don't change the delivery date in the last minute of the commited delivery date.
Customer care ka alag se number hona chahie
Good garl
Thank you so much helping me
She is not tell my name properly
Good talking skill
Please send right product
No people are having knowledge about anything. They talk something else than my concern
Same query raised 3 times but I have not recieved resolution.
you can not solve problem...just pushing the resolution of anything like wait for 24 hours.you guys do not have escalation point. you can not solve anything
Do not put the pics of the products which were not eligible return or exchange
Very poor quality sound
Just address the issue and get result asap , without much explanation, because as a customer we believe in faster delivery of product
Keep service as soon as possible, it's too delay
Kindly pickup my product given time
I was talking with last senior executive she understands our issue till it's resolved, shes value the customers time and there actual problem up to make sure that the issue has resolved, I'm very thankful to her job n god bless you mam (i don't know her name) n thanks to punam n thank you Shopzilla.
Customer executive was rude and disconnected  the call
Customer support services are good and it is solve a problem very easily way
The executive should take less time to resolve the issue she was putting my call on hold for a very long time she should look upto this .. otherwise the executive was good
She was pretty nice to me..But make sure that my issue must be resolved..
Please do something with supercoin they should b converted to money
Want quick service
Please try to resolve problem as soon as possible and make it your first priority
Everything absolutely fine
Experience is very good
Focus on customer service, we are not here to rate your communication skills. My order is still pending for 40 days now, no one is helping me.
Best service I am impressed
Please select an honest product partner
Train the executive same as I had talk with one of your executive currently
Very dirty service.
It's a father less activity cancelling extended warranty after delivering the product without any chance to return and refund the product. I need a compensation of ?1500 for this risky purchase from the worst online platform.
Very bad my problem is not solved
Go idk bhi
Honest person ??
Fggkogfo??
Thank u Shopzilla and her family
Resolve queries fastly
Very pathetic service. For 2-3 days, my order is stuck with delivery agent and you people are not able to find out the delivery agent's phone number.
bahut acchi   dhanyvad
Solved any issue as soon as possible. You take too much time for solving the problem or issue.
Costumers serviece very bad communication
I would request you to black list the poor reseller to save the brand name of Shopzilla. Due to poor quality product or mismatch product of reseller customer get harrassed. Loss of time etc.
Call on hold
Ensure ease in reaching customer support
Easy contacting is more important for solving any problem
Delevery system pickup return product system very bed
Check before placing the order as I placed 2 orders of chocolate bouquets and received only 1 product
Worst customer care service, Shopzilla cancels the return request automatically and then the customer have to pay for that glitch
Customer executive is good.
Please return the fake product or I'm complaint to INGRAMS
Literally not going to buy a single electronics product from Shopzilla, most of my home appliances are from Shopzilla, I trusted you guys, but now your after sale service with Jeeves has been PATHETIC, my 2 soundbars have manufacturing defects and still both my return requests are rejected. No Shopzilla for me in future.
It's very good experience to   policy,I'm very satisfied to our   team coperat,yes I'm very happy to our   policy's thank you team   ??
Refund my money to my bank account
Check the query of products correctly before uploading the status
Keep it up. Thanks
???? ???? achhha
Customer care behavior was very good.
Your company is making fool to customer showing once doing once
Very helpful and nice talking ??
Thanksyou sir