sharmila122125/customer-support-csat huggingface dataset:
The executive I was speaking to, was not fluent in his conversation and a bit slow in providing resolution, but was helping in nature and genuinely wanted to give the best possible resolution.
Your Shopzilla pay later refferal service is very bad . I'm waiting for my refferal amount since 15 days .
I tried 3 times but every time they put me on hold and transfer my call to his seniors but there is not any senior to resolved my query and after 2 min of hold phone disconnect itself bed experiance
Thanks you sir ??
Costnore care
Mujhe inse firse baat Krna h if possible
As I am struggling for my issue from March 23 and today is 26 Aug so almost 6 months I am working on it.Still waiting for resolution and Shopzilla is not small company whi did this very irritating and mental harrasment process to provide resolution.It is very pathetic experience.I am using Shopzilla from long time but this experience lost all trust on Shopzilla.
My problems not solve but i hope you are solve my problemsMy t shirt not delivered but Shopzilla app show delivered your productThis problems is very bad your reputation.
Thexxx you??
Ok mam aapka no
need invoice
Do not formality to request person, Give solution with 100% result, not only Hope
Okhshshsshsish
GOOD AFTERNOON It was a great talk with MR. Mukesh.He was so polite and he caught my queries quickly.I think he will send the product as soon as possible for him.It was a nice to talk him.
Solved issues with return policy
The tone of his conversation was fine but I wanted to talk to the senior but the call could not be connected
baat karke
Resolve immediately
Very good I am Happy
Bahut kharab
Please support your customer with pleasure and feel them comfortable to trade in future with your plateform Shopzilla
No proper solution provided.
Just try to provide more sellers with better offers and more products availability.
Give costomer to right information
Could not solve a simple issue of return getting cancelled
you just kept delaying the process, you don't value your customer time....resolve the issue as soon as possible
Improve your backend team services
Good men my problem soul
XL SIZE LARK HALF HALMET NOT AVAILABLE TO YOU PORTAL. 1 YEAR WAITING SIR ????
I liked your behavior so I want you to do my work soon
Better'
very sad i placed order for face wash payment also deducted from our account but order not confirmed the order which was showing to me was showing cash on delivery after all we canceled it when call customer care  So even after being on the call for 17 minutes the customer care assistant said that your money will be refunded it is very sad that a company like Shopzilla is not able to take care of its customer or it is not the first time also many with me before  This has happened many times my payment has been deducted and the order is not confirmed
Please call me again
Not resolved my problem
My query has been resolved without providing any resolution. In portal I see a comment to share the snapshot of MRP label but I'm not sure how can I share it as I don't have an email address where this needs to be sent. This is highly irresponsible, your support team told me that I'll receive a call which I never received.
Thank you   ????????????
It's very nice and good ??
Very Very Bad service.
Shopzilla I am not happy with you , please stop doing fraud from your loyal customers
Please check grossery product silled pack at the time of packing
You should change your policy when the product is not like by the customer and you should keep only best product checking by Shopzilla.
Return fee should not be taken
Tq mam
Trusted 100/
Good knowledge but problem not showing.
Good girl ??
Ensure please
Customer care service is good
Thank you customer care service
Many companies are cheating without providing offered product some times nothing there package.. So please take strong action against those companies otherwise it will effect goodwill of Shopzilla
Nics
Customer support understood my problem very well and provided a satisfactory solution. nice way of talking
One of the customer care executive Miss   was awesome...i recommend whenever I need to talk customer care executive plz reffer to her... thanks gouri ji for ur resolution which u have given to me...and you knowledge and behaviour was awesome...i wish you will get more and more success...it's my humble request plz every time connect with her...
You all are basterd, mother **ers. I shoe you bloody sister **ers.
Bahut achcha support
Santusti
Good costumer support
Bahut achha h
Please take action against the vendors or installation technician if they don't work
Junk support people Does not understand the problem and just close the ticket or resolve without any resolution.
Nice consultant big help
It takes to much time to resolve queries, take little time to solve queries.
Educate delivery executive to be polite and professional.
, wasting of time & money & technical issues etc??
Very bad experience with Shopzilla item delivered is wrong and denied to exchange
Very bad service Shopzilla, don't bye this product, my personally experience very bad Shopzilla customer care service and, payment refund service. You guys can take review from me before buying from Shopzilla.  I am putting my mobile number in the comment box.
customer care adviser is good
Quality issue
Your delivery system very poor
Process to register grievance is very complicated. A direct no. Of customer care should be given .
Reduce the time of delivery
Nice garding ????
Thanks I am happy for costumer support
Ji mere se inhone   baat
Pls soul my problem
I am happy your customer exituive
Customer care support satisfy but delivery person are not okay
Kindly ensure that customers are informed beforehand regarding open vox delivery. So that when delivery person comes to deliver the product, the customer also check fir itself and donot just take the product
It is an amazing to part of Shopzilla as a customer.
Bat kr ke bahut achha lga
Greet ????????
Well & good Mam
Customer care number do apna
Worst customer care does not help to the actual problem
Shopzilla is very poor service..
Slow service of Shopzilla.
Bvm
Please show customer support numbers so that we can connect fast
Plz check his call recording
Thank you .sir
Please keep a check on  delivery  person
Thanks a lot ??
Connect time less
Please return my money and take this product
Please resolve my issues.. And it will be helpful to reach your customer support without any hassle..
Very bad service by Shopzilla and did not help also Shopzilla exicutive.....and he playing the game with customer....Very very bad service....
I am relieved much after getting connected to talk to the Customer support person. He listened to me, clarified many things with me in respect to my issue. Hope I addressed my issue clearly to him. I am a senior citizen 76 year old.  I was under tension and stress after the Issue was noticed by the Installation team, yesterday. Now I feel my BP is coming slowly to normal. Thanks
IF EVERYTHING RESOLVED IN TIME THATS IT 5 STAR THANKS...
Please make system of OTP based delivery compulsary.
She is a good lady I'm so happy with his support and frendlyness???? i wish my next support call divert to him??
Shopzilla have lost customer care control no issues is resolved now a days
Time taken after this not recieve proper resolution
My issue is not solved by you
Fix replacement issue
The biggest problem is that nothing is updated here and even when you call your customer care, they do not know anything.
Customer care ko full Access milna chahiye   vo   hi problem slove kar ske
This was my last order from Shopzilla
Shopzilla technical service is very condom
My problem is not resolve
Add chat option also for contacting customer care
Trying to add options of causes of return like damaged product delivered, wrong items delivered. So issues can be solved without needing to call customer support everytime.
Everything is good, but sometimes executives are so formal. If it takes 10 mins to talk then they take 4 mins for formality talks only.
Good. Work
Customer care good response
Amazing Shopzilla!! ??
Thanks for Shopzilla approval my complete
When you can see that product delivered is incorrect, just refund the amount and take an action against the seller.
Customer service veri nice I am happy
My first order in grocery items was not delivered yet thank u Shopzilla for bad service done by Shopzilla
If there is any order cancellation by Shopzilla then it can be told to customer through telecomunication upfrontly
Shopzilla is very poor company
Shopzilla chutiya hai
Timely product delivery
Nothing just happy with the service
Problem still unsolved ??
Stop doing business
The executive is of very good behaviour must be promoted
I wish to repeat this person
Convey to ware house regarding shipment delivery before given time line
Order ID:  Date: 05-09-2020Invoice Date: 06-09-2020PAN:  not showing in your website
Basically you improve thesource of information so as poor executives can atleast answer. They can not go beyond \"we are able to see this\".But what is the solution to that problem that these people dont know. Then howwill they solve our queries?
One of the best customer executive which I have interacted. Tq Shopzilla for keeping executive like this..
Delivery agent disappointed me..
achhe se bat ki h mere problam ko handal kiya good
Bad issues with refund
Please check quality than send any product
Service good but pls refund my money that all
Good service for Shopzilla
not resolved my problem  pelese resolved my problem
Shopzilla customer very helpful for issue product...
Please add the option to contact customer care executive by a phone call in the app,and improve the bugs and glitches in the app for a smoother experience
The executive was very professional,polite, despite she was not well,she was trying to give her best
Thanku Mam have you nice day ??
OKYE NYC
Customer care executive awesome service
Good talk with customer care ??
I Happy ??
I hope you will be call attend immediately next time
sir! you are best suport me
Fully satisfied ??
Make policies more flexible and improve ease to reach customer support.
Resolve tickets without the actual  issue being resolved. Pathetic service
Not a shem products
Very dispoint for your service
Cute voice
Not solution my complaint
Aapka dukan achha hai
humble behaviour
Unable to deactivate my Shopzilla pay later account
Ms.   handled my query like a PRO. Mind blowing executive support.
Nice ?? i am very happy
Pleas provide customer care services in all regional languages(Telugu),some people unable to talk in English and hindi
Customer support good and good behavior
Am so happy
My Shopzilla pay by latter With out any resion my account   immediately relise my Shopzilla pay by latter....
NAIC
Overall good support but ensure customer instructions are met in delivering the orders
The resolution SLAs should be based on highlighted issue
Not happy with my last purchase
Hamai bhout acha lga Shopzilla pe shopping kar ke
Technicain visit unsuccesful more times
Gift card no use
ALSO ALLOW TO CALL ON ALTERNATE NUMBERS
It's a garbage app and it's executive
Just have an intent of resolving customers problem.
Nice helps for me
Make it more flexible otherwise Shopzilla is osm
The conversation was good and polite
Nice way to talk of customer service executive
Poor service and making fool to customer
Worst experience will not recommend using Shopzilla to anyone just using the marketing gimics to fool customers....
Good behaviour of executive good person
Please resolve my issue as soon as possible
It was good but doing best
Clear wallet related payment issues
you all are fraud
Shopzilla not good work
Good talk with customers ??
Make customer care accessible
It was great conversation with your team give good reason for and safety answer, which I am not getting from last  3 month great job Thank you
Didnt solve my issue very careless staff
Help fulli call
Custmer care services is very good
First time I'm experiencing The way of talking with coustomer is beautiful.Than you Shopzilla
Customer support executive is very humble
Good experience talk to support team ??
I accidentally lost the Shopzilla Box but I have the Product Box and Accessories and one of the executive told it will not be returned or done anything and another one told me that it will be returned. I don't know what will happen. But please try to make that someone can return the product if they somehow Don't have the Shopzilla Box..please it's a huge request.
Check product before sending it
Please improve your delivery boy behabhior that hurts as many time as u can't imagine.my delivery time is 9am but till now it was 10:20pm but I can't receive my order till now.what is this.is this really Shopzilla I am shame on all of u .
Mera problem ka quick solution
Good talk with customer executive
My Product Replacement so Return
Happy with an instant response
This time the quality of product i purchase was very bad....Poor qualityThe product which I get is different from the product i purchase...
Good work mdm ji
worst service ever
She did not provide ditails
Am not happy with this purchase
When order is out for delivery and is not deliver on that declare date and it should be delivered very next day why you give a future date of 4 5 days ahead which is not acceptable yes suffering promise somebody you should avoid giving the dates or delivery you should say it will be delivered by xyz time simply you are wasting my time I am spending one hour daily to follow only Shopzilla for my order delivery I don't have any work or what this falling you guys
Show solv
Shopzilla team you are a thief, you take orders, you don't deliver
My problem is not solve there is no unblock options
Shweta quickly resolved my issue. Kudos to her !
Bakvas system
Consultant could only do what an ordinary customer support would do. I am not sure if he's empowered to escalate something which is beyond his scope. If yes, he didn't do his job well.
Received one product In place of two and that one product is also damage
Jab tak Mera PICUP done   h Mai koi feedback nahi dunga aur   picup lene usne misbehave   h mere sath PICUP ap uthaye or refund provide karaiye
Mam mera product delivered nahi hua 17ko hona tha abhi tk nahi hua
EMI pe multiple products shopping karne   karne par emi par kya effect aayega iss par detailed information chahiye aur iss par flexible policy banaiye.Thanks to Shopzilla for my every shopping and order.
Make policies more flexible and reaching to the customer support should be more easily.
Be sure the product before dispatching.
Nothing variable response
Please resolve all customer issues on a priority basis ??
Customer care executive was not in sync with issue being discussed by me. Executive was repeatedly insisting about wrong delivery date, even as I was reminding her of correct promised delivery date. I was talking about issue with delivery of bicycle ordered by me, and she about telling me about aristo plastic kitchen container. Executive wasted my precious time and of the Shopzilla company also.
Very pathetic service ??
That is very boor customer care
Very good customer support now
Excellent.  The lady on the other  side was polite in nature and she  had the proper  understanding  of my problem due to her cuteness  and readiness. GOD BLESS HER.
your delivery agent down you company image
Rtyrd
Good communication ??????
You have give better service and flexible your rull
The executive I spoke with told me that I need 500 extra coins to redeem my 500rs worth coupon which I purchased with 50 supercoins already. But when I finally ordered no extra coins were deducted and I was about to change my mind and not order the product due to less supercoins.
Very poor and low level customer care service.  The tendency to deal more and more in less cost will put Shopzilla in the pit of history like  .  Flaws like call center operations with very late pickups and very poor technical equipment or work from home practices will be fatal for Shopzilla in the times to come.
Please improve your return policy.
Kajal ji se bat karke bahut   or mera problem kiya hai ?????   or problem   solve  kiya thank you kajal ji....
Good quality customer service representative
Excellent customer care executive with polite attitude and effective communication skill
Worst service given by your team
I am so haapy, talk to your executive, and Birrliant
This is matter of linkage, I am firstly speaking to one executive than call comes from other to rectify and so on number of executive are asking same thing and customer is unable to trace to whom discussion was made, so one complaint shoud be handled by one person..Secondly without consent of customer you are declaring the issue resolved on site which is the worst method you people are following.
Nice service by executive
Unhappy for buying on Shopzilla
Please cheque your retailer product before delivery.
The customer care executive who attended to me is v v helpfull & polite I had call Shopzilla before many time but today the executive is v v good & pls inform other executive also perform like this particular executiveThank
Pickup boy not picked the return product because of colour not matching. Received product only We are returning And pack was intact . Pls do the needful pick up at the earliest
Very nic job
This was third call, first two executives couldnt give me any solution and call was disconnected abruptly
No capacity to resolve our problem
Please provide details on time..call hold times needs to be reduced as this time we don't have any option.
Shopzilla..... sucks    ????
Lovable miss....
Need to improve the delivery.
Give proper support by raise strong action against fraud and dishonored employees of Shopzilla. In this types of my cases try to help the customer by giving immediately solution.
Very nice interaction
They can check issue but not able to solve completely
Very good and polite person very knowledgeble
The verification personnel has created the confusion. He had offered me 500/- to retain the damaged product. This was outrightly rejected by me because the damaged product is of no use. Kindly initiate appropriate action.
Don't do cheap things. As first you show you will get super coins if u do such things and then after doing such things super coins are not coming and doing such scam. Also I don't take the evidence of such things otherwise I would love to show I am right and Shopzilla is cheater related to policy.
The customer support excutive was so humble and polite he helped me with all his efforts.
Very friendly conversation ??
Nice work thank u ??
Thank You mam??
My issue was related to banking, probably reach SBI to improve their service. Anyways good service Shopzilla.
nicc
She talk with good languageShe try to resolve my problem
Very efficient and polite customer care executive. Best interaction helpful and understood my problem. Patient and resourceful. Professional and well spoken. eager to help and make quick resolution possible.
bad resuletion
Read my complaint
Good I'm happy
Pls do not sell fake products and loose your reputation..
Try to deliver the product on delivery date. if delievery delay due to any issue then mention it on Shopzilla app or via SMS and try do deliver on time.
Two time payment regarding issue
Customer exicutive very good but company policy helpfulness and product delivered poor quality and no return policy this product my order colour different so please solve my problem
Your showing fake offers You cheater
Return policy is delaying now a days
Fully satisfied with my order
Please make policies better
Pls solve issues instant
Not adequate support
Nice your costomer care support
Please keep refund option in return time
Shopzilla Need to improve order quality and policies.
Hope to hear this customer executive again??
The helping agent was very nice to customer.
Helpfull conversations
Please do something on sellerfraudulent activities
4th time in this Year you guys gave me a chance to escalate the issue. Improve your services else shut the Business ams sit home.
Why my product is cancelled without my permission
Gald to talk to you
Reduce time of process
I'm unhappy to say u bcoz that day I'm order a product item but my amount will be deducted my order is cancelled why this issue in that day I don't know I hope you will refund my amount soon
Love you Shopzilla
Issu not resolved
5555555hu
Customer support very decent
Not support Shopzilla customer care i hope all customer face this issue
Never buy anything from this site ...hamesha warranty kel liye ghumnate hai ...disgusting service...not refer anyone tu buy from ur site
Everytime raising new complaint but not solving it
It's really good service thanks for supporting ??.
Give Information about pay later policy about cancellation
Super coin claim not showing confirmation
Delivery partner is not making any call before delivery very pathetic service Shopzilla
I have had the worst experience with Shopzilla
Please cancel matter pass order. No delivery and no cancellation? This is fraud
Badiya hai
Shopzilla services is very very poor
Good talk ??
helpful Thanks
Please give my refund amount to upi link account
Superb interaction...
Wrost experience of using e commerce website ever.
No suggestions. Waiting for the product iPhone 14 plus. Will only be able to give suggestions post delivery.
Am angry with your service Shopzilla
I glade to customer care
I am fully satisfied with Shopzilla
Although he did not pitch the CSAT but still his resolution was up to the mark and laudable. My resolution was as expected.
Mujhe ye return krna hai
Agent promised me to connect with senior and cut the phone after 2 minutes
Customer executive supportive love that??
Improve voice quality
Very bad habit
I am totally satisfied when my problem solved ok
Vvvvv good
I will call the CX support to return my product they will ensure me that they will already raised the request for the return after that I will call again at 23 they confirm me to wait till 26 your product will be returned but after that when I call on 27 they said we can't help you out in this is this the way I will definitely escalate this to social media
??SRK.BINDKI
By closing your company
I am happy with customer care service
My Complain is yet to get resolution.
Plzz help me
don't link 1 account to multiple email addresses and phone numbers. Makes login very difficult. Also, grocery delivery is very bad.
Customer support achcha hai
Thank u so muchhh sir..great help ... literally great help......and so much careful towards the customer.......very much satisfied...with th help ...thaku ...so muchh??????????????
Every one not ask true..and chiting customer
Tanc
Issue not resolved despite assurance provided by the agent.
Customer support very bad
Voice not clear
Worst ever experience
Achha tha
Speaks much works late. As a customer we don't have that much patience. But yeah thankyou
Thanks for my Shopzilla team
@a1
Mai jankari sauBahut Santosht ho
Improve return policy
Need some improvement but all is good
Thanks for product delivery
Your competition is with SuperBuy so please raise your standards
Customers spot
Good team leader and service
Customer care not understand my issues  he/she always told me company's rules but some months before customer care support and that time solve issues but now careless, I am facing.
Thanks for understand my issu .
nahi huaa resolve nahi huaa
I have bought   tuf f17 . I shuts down when I plug in so I placed a replacement because I can not return as per your pathetic policy . Now it闁肩儤甯￠崺妞ゆ垼妫勬俊绌 been more than a week I have not received replacement product I called customer service they say you have to visit near buy service centre. Even though e service guy came checked the product . Sealed it and said you will be getting your product soon as I have done my job sent DOA a letter with the issues he had confirmed.
It was really nice to talking to the Shopzilla assistant.. She genuinely tried to help
Reduce the delivery time to maximum 3 days
Good talking and solve my issues
It was difficult to reach customer care.
5.56E+15
Thanks for you castomar care
Goos behavior executive satyaI recommend  Shopzilla appoint employee  like satyaThanks
Pl.solve logistic issues ASAP .
Worst customer support