sharmila122125/customer-support-csat huggingface dataset:
Worst customer service from Shopzilla
The person was nice and was giving quick resolutions
It was nice talking with your customer executive??
Please make reliability in delivering the product
Nice Shopzilla talking to me
Very very bad and very very poorCustomer executive issue solution one month above and 15 time Customer ececutive contract but my issue not resolve.
She understand my problem and help me how I get my refund
Why my refund still not received in my bank account?
Open box delivery of my area bargarh-talsrigida don't ask for pincode even if it was mention but after I check it at home it was bad in condition so now the delivery boy don't take it bcz it is mention open box I cant return for the reason in the broken category. So immediately resign to that person of my area. Otherwise I cant buy on Shopzilla.
Plz help my refund my payment
backup nahin de raha hai
Too bad service
make you delivery times correct
Good job bro ashe he   ki help kiya karo bhout acche se help ki bhai ne great work bro i am very  happy ??
Very good understanding my queries
Just understand customer problem and resolve soon. Thanks. Other than that everything is good with Shopzilla
executive was polite did understand my exact concern and help me get resolution quickly much appreciated
My order is cancelled without my concent
Ritun
I am very disappointed with Shopzilla service
Easy availability of customer care number would be a nice gesture
Oh nice ??
I'll wait for 24 hours for the pick up to update
Please put one number for all complete
Very good saport
Still no resolution
Please improve your product exchange policy specially phone. You should listen Shopzilla executive as well.
Customer service is very good. But kindly grocery items carefully delivered to the customers.
Representative is good but please solve my problem timely. You are taking unnecessarily time.
Everything is better with Shopzilla this time order of boat alpha.
Nice coustmer care
Nyc guy
My query is not resolved
Service very well
Not  slove my problem
My issue solved
Worst thing that they are not able to give me the resolution and extending the timeline
Please try to send the specific product, I haven't got any such issues from Shopzilla in my past but still beware and responsible for the skin care products because they are costly and it might harm someone so bad!
Costumber support to resolve my problem
The customer executive   was helpful, sincere and well mannered. Good Job
I am verry ?????? With Shopzilla Thanks ??????
Im not happy
Associate make me fool and cut my call and never try to call back
Customer care executive is not polite & no able to help the customer & he is ready lose the customer
job and well  ..Keep Doing the best like what do have today clearing this particular issue ..If you are looking for career change feel free to contact at anytime ..Thank you so much again
But my problem is not solve.
i tried changeing my dilivery adress within 10 minute of order place still i am anable to change the delivery address customer support cant help me this is not good service
Customercare very supportable
Wrong product delivered. The product delivered is not as per the item shown on the product page.
I'm very happy thanks for Shopzilla
Thanks ?? a lot for providing me your Support. ????
Deliver the product in time
Vary vary good ????
She is awesome.. Done a good job
should penalize the seller for sending wrong product
vey much for my query resolve but i request to my packet time in delivery,,very good service
Fire the rider He is liar and furad
Nice coustomer
Response are good
Try to make your service perfect so that there is no need to complain or ask for help
Very good feedback ?? thanks ??
Thank u Shopzilla for giving me advice.
???? ?????? ?? ???? ?? ???? ?????? ????
Reduce the time to solve issue rest is gd???
Very polite behaviour
Make every issue resolve earlier just in 2 or 3 days.
Good conversation for customer care support ??
My Issue not solved even after contacting customer care..
Very bad service Shopzilla service no replacement issue I don't like this
I m satisfied the customer suporrt staff too good and well.
policies should work out. for eg, I ordered a chopper and it wasn't working so it is with me only now. It is neither refunded nor exchanged.
NTk
I call call me back service since 10/082028 but still my issue not solved and still delivery not possible about 10 time i call call me back request but  no result.
No solution Bad experience
if product has open box delivery then inform us vis call
Worst support and Worst system
Most of the time I don't get Invoice ( ) on my mail that creates a problem for me most of the time. Request you to solve this issue
Those executive sitting at the centre resolved our problem and he was very polite and calm . He was with very good behaviour ??I like all the efforts which was put by him to help me regarding the order query.
alternate mobile numbers
Mera gift card number kya hai
I am using Shopzilla past 4 years and I am so much happy to this website for his genuineness and service quality.thankyou Shopzilla nd member....??????
I ordered a new phone using exchange offer of old phone. Was given better exchange price than other sites and hence ordered on Shopzilla. On day of exchange, figured out what scam Shopzilla is using to sell their products.My old phone went through rigorous inspection by the delivery agent. He first damaged and removed my costly screen guard. Then checked phone every minute area. There was no issue and i was expecting this only as my phone was just a year old. Then to my surprise, he said my phone is bent out of no where. Was hard for me to accept this but he straight away said amount will be deducted for this defect of you want to still exchange for new phone.I have the video also on how he checked phone bent and will be escalating this.But ultimately I got same amount which other sites were giving. Shopzilla is just running a scam to boost sales. I am sure no one would have been able to get full exchange amount with the way their exchange policy is.Was completely fooled by them.
I really appreciate to   as a Shopzilla agent . It's a very kind that he help me a lot . So keep it up and ensure ur work as best ??
Make customer feel satisfied
bad...day by day..disappointed to Shopzilla
Product change aaya hai
Service Response Early
Service is very good just it should be Little fast
My reason not listed
Still my order is pending delievery person u assigned yesterday was very much bad
It was good to resolve my problem.
Nice customer care person I am very satisfied talk to him.Thanks dear
124501 pincode par jyda se jyda products ki delivery nhi h..   vjh se order krne me   h...
Exchange order
Great service by Kaushlendra Sir
Good Services.
Everything is very good but AI option is very very poor
THANKS TEAM
ji nice talk me &nice person
Total time waste man . U should shame on yourself
It will be helpful if   language includes in the list
Before attending to a customer the person should be well informed and he should have the information handy to get the problem resolved
Very good and expert customer support agent with very good skills
Customer relationship should call back if the call gets disconnected
Very bad experience order washing machine. Shopzilla not for big order
Horrible lady she hang up the call after putting the call on hold a she don't wonna help me out, she don't deserve to work work Shopzilla
Please focus on customer support and customer satisfaction.
add more option in IDR
I have spoken with two of your executives Aparna and Vivek. Both of them have listened to my concern and have given me proper answer and also have apologized for the inconvenience that has been caused. Although they don't need to apologize for that because it was not their fault. I just want Shopzilla to improve the delivery service from seller end. Rest the support executives are awesome. I wasn't able to rate Aparna because of my email was not updated, else she is also 10/10.
Excutive are very helpful
You should email the bills and details on purchase time.. If order is purchased on emi then you should share bill of emi including product details and payment details.
Product aane par response me time lagata h
Please any customer service call please try Telugu lagenge
9/08/2023 order not deliver     hai batay
Coustomer care is very polite and helpful thank you Shopzilla
Good communication team
Delivery process very bad n poor
Ghatiya company bad company
Cancel ok
Thanks for resolve my issue.
Good nature and sole problem
Please add not delivered
Good person keep maintain.......
The voice was echoing.. kindly take care of that.Otherwise the customer care executive was good in understanding and resolving the issue
Thank you for solved my problem
Customer support mam is very good to support
Very well????
Sweet and supportive
Awesome!, excellent job!
Good communication skills I'm very happy for customer support executive. Very good communication skills and humble person.
Nice gyes
Worst product recieved
Ritten
Technician not professional use one app and say issue resolved
Helpful person
Fake order delivered I can not advice to buy any product this site
It was very nice to talk to   he helped me a lot got a lot of information I got a product for refund replacement good information I hope to get information from him his behavior is good
Delivery service very bad, auto cancelled my orders please improve this
Issue not resolved yet
Ishu fast solve.
Very bad service, Shopzilla logistic Intentionally lost my order, it will be expensive doing this to me.wait and watch
Very helpful and solve discussion... Thank you
Wanted a redial from executive side as there was interruption in between the call
Please make sure the right product are shipped and delivered
Best caller I ever seen in Shopzilla
good supporting
If someone rising return request then customer care should be contact that person..and resolve his issue from customer care end....
Customer care executive abruptly disconnected call and marked issue resolved by himself. Issue was not resolved at all. Unprofessional
I wasn't able to return my order.
Nice talking with customer care thank you very helpful
You should have details of delivery persons.
Please refund my noise smartwatch
Customer complaint executive shall take complaint of all the items ordered and not for only 1 item by discussion with customer.
Customer executive was so kind and helpful I fully satisfied thankyou so much...
Very good concern ??
Your customer support cut the phone
Lack of information and knowledge..wasn't able to understand my problem
Ygbhygv
Please don闁肩儤甯￠崺妞ゆ垼妫勬俊绌 send this type of duplicate product
Quality effect
?? nice
Provide correct information at least
Gud costomer
Material product messing  Very good ??
Everything going wrong with Shopzilla these days , total fraud happening
Impressive nature
Resolved my problem
Thank you Raj sir
no resolution on query
Please mera phone mujhe de dijiye
Great understanding by customer support
My problem still not resolve also warranty was not provided by the company or seller so please blacklisted that company.
Guide proper way to get solution fast
Good information I satisfied
Please always ensure product quality and quantity same at invoice
Prodect damege
Good speaking well service
plese make sure i gte or evry one else get all the orders
Bat karkar bahut achha
Shut down Shopzilla
Very nice and great work
The customer support person was really polite and helpful. Thank you Shopzilla for always caring for your customers.
No information provided for order delay just unforeseen issue.
Voice quality was very poor. Please improve upon call connectivity issues
Coustomer service agent is so polite and helpful
Thanks for plant my order
Thank you Shopzilla costumer service
The customer support is awesome ????
Good bat krne ka trika or sport
feak Shopzilla
Mera order confirmation me   hai
I think she solve my problem
Atleast provide direct no. to reach Customer representative
Order was showing pending status even after payment, as per policy for certain products.
Didn闁肩儤甯￠崺妞ゆ垼妫勬俊绌 even listen to my complaint and disconnected the call. Worst customer support ever.
Nice intraction and the problem is resolved.. thanks ??
My issue has not been resolved
The person was very helpful
Nice ?? work
To resolution provided by your support team
?????? ???? ???????? ????? ?? ???
Please make the return policy better so that we don't have to wait for months..if u cancel the return request of a defective product.. please try to issue refund...we don't have such long time to wait
if u sell the purchase then u must give service by supplier
Poor communication by the executive, He neither understood my query nor he want to listen my query. I am frausted by this type of services. Please Shopzilla improve you executive communication skills.
They disconnected the call
Pls improve the correct information for customers...
Can you use a different network? Because the executive was not audible for a few seconds. But she did manage to solve my issue
Sir ??????? boy picup karna nahi aata ha
Make sure to deliver good condition products.
Good work agent
Thank you for your information ??????
Make sure all products under comes under return policy. And ensure all products should be original brand.
Improve your product accuracy delivery time
This item inside is damage..Kindly change the item.
Good ?? costomer service centre support
Worsted service
Making issue in 3 day ago but not resolved not provided product status update still waiting for updates but not any update product showing near my house like 10 or 15 km but not any delivery person take this order i am suprise because Shopzilla is big company and have not any delivery boy such warst conditions like this
Support very good
THATS ALL
hard copy invoice Not received and item incomplete delivered
Certainly you need to improve your currier services, as the poor kind of service I am facing will not appreciated.
If delay is happing to deliver the product on time. Shopzilla need to provide next delivery date immediately instead of customer calling for  delivery date,
Worst experience ever. Not using Shopzilla anymore .
I want justice done to me
Delivery agent should be more responsible should call the customer if he is not available at delivery address.
Please don't send wrong product
Thank you for resolve my issue
was referred to solve the problem.in my washing machine. So far nobody  came and attended. The service person call and ask to send photos. Then he will not contact. Won't pick the call also.
While placing the order it will be good if customer has any option to opt for obd or not because while delivering the product some customers are not aware of obd and wishmasters are also not unboxing the product infront of customer.                Wishmasters are busy in deliverying the products to customers they may not unbox for all products within stipulated time because of having lot of products to deliver.If the customer received the expected product then it is well and good if the product is damaged customer has to face lot of issues for returning the damaged product.            If wishmaster not done obd infront of customer and customer unboxing the product with capturing the video if he receives any damaged product please accept the return or replacement. Taking the video as proof and do whatever the needful to customer.
Executive don't know about 'RVP seal tag'But pickup master is saying again and again that RVP seal tag is not available Should one RVP seal tag on its own House They didn't help me at all
Thanks for information
Pick up should be done according to customer convenience
Very poor delivery condition by delivery agent on local area
Kindly ensure that the companies you are promoting (In my case TCL tablet) has adequate customer service. I bought the tablet trusting Shopzilla. So please ensure the companies in your app has atleast a customer support number which is lacking in case of TCL mobile/tablet
Used product
The executive disconnected the call.
Request to please trained packing staff of grocery to pack properly the number of items ordered and cross checked should be done also before final packing, many times grocery packing staff making mistakes while packing.
Help with tge solution
I had expected a better assistance from Shopzilla to monitor over the vendor and ensure that the job is completed little speedily. That will enhance trust and respect for Shopzilla.
Try to resolve problems as soon as possible . Thank you .
???? ?? ????? ????? ??? ?? ????? ??
Excellent customer service executive behaviour and service. Thank you
Customer support is greatlyVery good
I,m very happy to talk excellent job
Delevari ishu
Nice way of talking Customer Support Executive And I want the same customer support executive to help us every time
You guys fire your executives none of them solve issues :-(
Charging problem
im happy from ur exicutive response
Handling Customer well
I really felt very good at their communication
Delivery time issue tha solve
Not solved ? Really help ?
Reducing the time for issue clearly
The voice of the executive was cracking and was difficult to follow, but after he had placed me on hold the voice was absolutely fine. Their is probably something wrong with your calling system. Please improve this.
Very nice costomer service executive. He solved my issue
Most of the time during "call back", ring simply continues without any executive coming on line. Sheer irritating and time waste exercise.
Thanks for customer support
Very??
Wasting time so much not response properlyProduct so much delay
Nice talk my problem process to solve
Ok with you
If we what enquire something u r not allowing us to type our own sentence..it's automated message displays.. allow us to type our own query
So good vehbear
U r doing good job this in of tq
Hello, Shopzilla executive I ordered S size product, however every time - s size is perfect for me but this Sassafras gown - s size, sleeve was so long, so loose after wearing I get to knw, so I exchange this product with XS size - delivery man change the product and left, When I check the XS size it doesn't fit me well so tight, so I call delivery agent to take this product and return my S size product which I gave u today only He said - talk to customer executive, And the customer executive said - Sorry we can't do anything from here since item has already exchanged, if u want this same size S product then u need to place the fresh order since there is no option to change with same size as u already use that option, customer executive was so confused, I said to her - ma'am I just want to exchange my product with S size, which I had returned today with delivery person. I don't know what she understood, I hang up the phone. Shopzilla manager / Team- Plz let me know sometimes the product size is not okay as per the given chart in the Shopzilla website. Plz provide authorization to customer executive to deal with the delivery hub / delivery vendor. Literally it took nearly a month to get my exact size product, Try to understand - customer can't buy - 2 different size product at a time in order to check which one gonna fit? So we order right size according to chart, still face issue, thn we think might be one smaller size would be best for us, unfortunately it's too small for us then after testing, we want our original product back bcz we love the design of clothes, somehow there is no such option in Shopzilla website where I can exchange with same size, We return product in afternoon, but somehow came to know it's not fit, then the product which I had returned, I want that same product, Plz make comfortable to customer by placing option to return size, and also there is no connection between delivery man & customer So worst for customer satisfaction, Now to get same product, again I have to place order, it gonna take time of 6 day So HARASSMENT to Shopzilla customer with such big so called Shopzilla Brand - I'm the Shopzilla plus ?customer I'm the fan of Shopzilla quality products but plz do some changes as per thousands customer requirements U r running the business then keep ur website and ideas updated.. Hope u do understand, else call me
good service by Shopzilla support
Waiting for the assured assurances and effective action.
Plz send the item as demanded
Provide policies for exchange of products size for a non refundable dress
Give some contact information about logistics to these customer executive
Connection was not clear. The supports voice was breaking.
Try to slove the problem as soon as possible.
good job done by customer care.
worst service
I am plus member of Shopzilla I was ordered one bycycle for my son Birthday gift and it was delivered before one day but the cycle handle not working due to Handel nut and threads problem. I have loss my commitment to my son I was not fullfill his Birthday gift I was replace the same order but it will deliver by 25th Aug23 my son also told why you ordered from Shopzilla so my suggestion is Before send the prodict seller must be final check the product and send to customer otherwise the material return / replacement back and  pickup again ordered unnecessary wastage of time really  I am not satisfy further one of my friend which I advised him to purchase from Shopzilla he also same problem and he was returned his orders.So plz look in to this matter and solve it
Make policy more flexible
Struggling to make a refund for past 5 days with Shopzilla and Shopzilla
Super very nice approach
I am satisfied with your sweet words & thanks for Shopzilla support team ????
Thankyou for customer solve this problem
Terrible experience with order delayed and no one having any clue about its whereabouts... Review on social media will follow
Don't bothere the costumer
Work ..Feel free to Contact the same Number   if your thinking about Career change or looking for other job as optional ...Consider this as Growth Invitation for your work excellence
Communication was grateful and kindness with customer supportive agent
is quite nice and supportive in behaviour
Good Shopzilla
Please provide option on Billing address
I expect the same quality of overall service , which is currently provided, to be maintained in future also
You should also reach the village of uttarakhand
Call disconnected and he did not respond anything
Wrost service
Still waiting for my issue to be resolved.
???y ????
No one has idea what to   raised the concern within the replacement period intentionally Shopzilla taking extra time to over pass the return period. I raising this complaint consumer forum of  . If needed we will go legally.
Solve the problem not repeat same word like sir   hm kuch nhi kr payenge
Such poor folks I ever dealt with. No seriousness. Damn good at saying sorry and pls understand. Not useful at all with providing solution or adequate reasons
Provide more control to customer care agent so that he/she can resolve the issues then and there itself, which will save time form both customer and Shopzilla. Thanks
Dokha baje hai customer name
My delivery is not pickup but if is pickup
Please improve the process for the brand related return/replacement policy. There is no clear response from brand for the replacement.
Please add a option in Shopzilla app for missing product in grocery
You're executive say me I have send service center number and address but till time not received I have call 2 time in Shopzilla but no massage received till time
Very pathetic service as my office chair got delivered but without any nut bolt and support team is not able to solve the problem
Easy ways to resolve customer problems which is taking much process and time
Band kardo ye froud app apki   bavkhop mat banavo Bad product he apki or customer service bhi bakwas he apki   chutiya mat banavo
Not helpfull very pathetic
No idea, why there is discrimination between the orders. The replacement order and the new order.
???? ??? ???? ???? ???? ????? ??? ?? ?? ??? ?????
Wrong info and defected products delivered
Vary good talking skill
These agents don't have much information.
Even I m still confused bcz i know bank will still charge the interest on no cost emi as per the notes on product. You did a good job as far as your expertise. Gud luck boy. Shopzilla plz make it easy to contact you.