sharmila122125/customer-support-csat huggingface dataset:
Everything is good . No issue
Customer  service is not resolve  not my problem.
Gd person gd talk
i observed the issues when we exchange any product, like few months back I ordered the gloves and due to the small size i exchange it with large size after that i got the right size but the product ( gloves ) is damaged so again i exchanged it as the product is damaged, and even after that exchange i again received the damaged product ( you may check my previous order history for the proof in which i attached the photos of the damaged product) so, the point is i exchanged it two times and every time i received damaged product, i think this is the totally wasting the time of customer, somehow it decreases the trust towards the Shopzilla image.recently i order track pant due to the size issue i exchange it with one small size, in exchange i got the right/perfect size but this time the colour is different then my order, now they only shows option for refund (and showing 50rs deducted on this refund), there is no exchange option. as per my opinion Shopzilla shoud improve the atfer exchange service/exchange experience for kee
Customer service solve my solution
Nice talking with me
Good we'll
ek number miss
Very happy with Shopzilla
experience to explain problem thank you so much
Good service executive
Agent didn't understood my query and maybe thats because the policies are not clear.
Happy And Friendly Solve my concern
Thik hai bhai achha se baat kiya
Refund must be provided immediately after cancellation of the order.... It takes too much time to reflect in the account
Meaning less discussion with customer service representative.problem not solved at all.
Very bad website
Worst experience, she cut my call during call
led TV liya tha jo ki 2/3months se off pda hain mere koi help nhi     ki side because I have not led tv remote so im not switch on tv because tv is android ????
Just stop doing fraud with us.
Delevery is very late.
you guys are worst not at all worth to talk to. Your service is worlds third class poorest.shameless brand
She was very professional and  wonderful, her way of talking is impressive  and in least words she solved my problems and gave me right advice and also assured me that no need to worry which I really liked I was very impressed with her words, I had a wonderful experience with her.
Customer support is excellent service
Great communication with Shopzilla service..they are really genuine towards their work... Hope for the best..
???? ????? ??? ??? ?? ?? ?? ???? ???????? ?? ??? ???? ?? ???????
Plz try to do fast delivery
Agent was good. The way of talking was very good and he was professionally talking   it up guys Communication was also good the way of understanding the customer was also good Thank you
Try to make information easily available in appDelivery time is too long Delivery products as soon as possible
?? nice good ??
Shopzilla is a very good shoping aap and coustomer care is very helpful
Please send on time delevary
Executive behaviour is really great ??
Junior executive was very polite but senior executive was very rude and unhelpful, giving false and misleading information, giving fake details, behaving rude and doing things as per his own opinion. These executives should immediately fired from such workplaces. Very very disappointed with the service provided by Shopzilla. Extremely unsatisfied. Leading to take further legal action against Shopzilla now.
On ground delivery staff needs lots of improvement and there behaviour is very unprofessional
support krte ho
Shopzilla is a mother**ing and bullshit . If you can't solve customers issue, then you don't have right to sell things
Easily I will understand
Price drop hone ke bad   return karange to acha hota
You are selling fake products and given fake information 6 months warranty you mentioned in your selling products your executive said not Warranty for product
As said earlier, this is my second complaint raised against the same issue. Make it resolve immediately
Required proper customer support
There was a lot of background noise sometimes it becomes difficult to understand.
The issue explained to one Customer support need to be repeated each time to the new executive and its frustrating
Very happy to talk to you mam.and Very thankful to you that for resolving my issues.  Thanks again
You system is not properly
Please try to deliver on time that's it.
Ankit was very helpful in understanding and solving my issue which was pending for very long
Good shopping app
Call to talk is very happy and solve my problem
Please add missing items botton options in Shopzilla grocery orders
I'm very disappointed with Shopzilla customer support
Return cancel
Kafi acche guide Kiya acche helpline person Hai yah   mere ko
Very poor support given by Shopzilla services i will never shop on your site because u dint resolve my problem I am getting very problem..
Thank you for support..
Please put options for refund as well as for exchange on clothing products
I have observing the two times my order is booking and payment is debited in my account but it's showing error for payment pending every order booking after I will discuss to customer care executive,Executive is told me that technical issues in portal in Shopzilla i requesting you to kindly resolve the technical problem in your end at the earliest for the next time I have book any product so that do not repeat for this issue...?Thank you for Swift response in Customer care executives for every time...
Good customer support behaviour...
Check ur seller partners courier pack before sending so that customers get same thing n quantity which u show on site
Refund related issues not solved science 40 days
Shopzilla Don't bouther about customer complaint
Dilevery time fast
Bring back your email address. This call took me 13 minutes while an email would have taken me 30 seconds. Until then, I'm going to prioritise SuperBuy for me near-future orders merely because of this lack of reachability of your customer service.
Customer service viry good helpfull thanks Shopzilla team
Thanks, for solving my problem
Good and supportive behaviour
Matter resolve nahi  e aap log
Bed saravish
Bahut achha hai but my problem was not solve
Thank you Shopzilla support team
Plz deliver all product My two product is missing So what I do
The support given by Miss   was good. She was polite and ready to answer questions without any hesitation.  While your customer service is no doubt fantastic,  I would like to bring into your notice the lack of communication on your part for non deliverables items. I would have very much appreciated had a got a mail regarding the same.Regards
Very nice day
Zero ownership by your executives and no information on my previous complaints, also trying to misguide me by asking me to contact service desk. Aarange for a replacement or refund immediately. I'm undergoing traumatic experience after purchasing from Shopzilla won't repeat this mistake anymore
Superb interaction with the executive
FIRED THIS TYPE OF Worker
Nije call ?? ?????
Good but my issue please return
Customer support executive solved my problem, thank you for that. I give sir 10 out of 10 stars
Please change the time period for refund amount
Such a pathetic customer support no one is helpful towards customer
Customer care executive is good..but Shopzilla service is very pathetic
When my issue resolve
No positive response among orders
No proper feedback with customer support
All supportive exicutive are too good and your customer service is also too good that's I connected with you till now after using this app on 2016
Plus members k liye offer   chhaiye
Worste service than ever I had
It was very good experience about customer support and it was awesome thank you!
Bole hai sir 17 tak   problem solve ok
Good in solving issues and was satisfied with customer care
Everything is ok...
NothingNeed invoice warranty copy
Wrong items delivered
Thank for help me
worst customer service
Very pathetic service.
Call cut gyi
Try to solve your logistics issues this is my second time for this order i am getting issues
Try to arrange more language availablity to interact with the customers
Very good customer support experience of my whole life thanks.
Thanks for talking to me about my issues
Solve my problem as soon as possible
Customer support services Is very affective and helpful
The customer care executive was so good! He listened my query properly and assured me for solving it. And he helped me! His speaking skill and manner is so good! Please say thanks again from my side! And promote him Shopzilla!
You people are **ers ,mother **ers. It been a month you **ers are not resolving my issue,you assholes disconnect my calls , you people are liars and shits of your mother .if you still have any shame left then kindly take your geyser and return my money bloody rascals
Very poor services
If there is any damage we got how can we get refund if there is no return policy please make all products as return policy availability.atleast 2 days time for those which not having return policy.
Please give a call back to the customer when the return request is been cancelling from Shopzilla team side and explain the details of the return cancellation. Thank you
Please reduce time to take action regarding concern and make easy to connect with customer support. After many attempt, I got a call from support.
Thank You For clearing my doubt today
She can understand my problem. Not take my request or complaint about return of my order infinix hot 30 5G.
Please arrange on time delivery of product. it's not good for customer.
I received someone's used order how pathetic is this
????? ??????? ?? ??
When a call is requested please do it imediately
Before dispatch, size. Colour, quality, item   shoyld b ?? done
Care executive did not help and did not create my return even after I got an dead item
The order tracking is not showing the updates
Tried to solve the problem
Don't lose customer confidence
I don't know what the Shopzilla executive working from 5th of August they all are unable to resolve my pay later issue
Commitment which will not achieve by Shopzilla
Your services are getting worse with every passing day, specially your logistics services are pathetic, they don't bother to even respond to the customers call, they never share an update about the delivery if there is any delay only the customer needs to put an effort and reach to customer service team and deal with dum people who don't understand anything and keep on repeating the same lines again and again. Improve your services, if you really want to work on your service team listen to my last call.
Customer support is good,and solve the purchase products issues
Make it easier to contact the person.As ai cannot solve all the queries. Give an option as to contact with person or ai . Let the customer choose as to which one he has to choose ... kindly look into it , may improve customer service to greater extent
Very good conversationReally tike his communicationThanks
Thank u mam...
Behaviour  bahut  achaa lga
Make sure that the products are orginal which are delivering to the customers.please change the policies return and refund are very difficult to customers and time cusuming process.
Too good mam
Customer care service person is very well person ???? easily resolve my problem ???? thanks ??
Iam happy with good customer care support
Very helpful customer service
We are binding term and condition solely with Shopzilla but we deserve same SOP for every seller attached to your end.Sometime we are getting harrassed by different policies of different sellers which need to assessed meticulously.
Thank for costomer care
Shopzilla have to be sure about the offer which they are offering like my concern of Spotify premium
Delivery system not good. Please improve it.
Issue solve hi   so why woukd i rate 5 star
I will not give any review till my problem is resolved. It's been 3 days
Good costumer service i get from Shopzilla
bigger than Shopzilla thank you.
It a fault of Shopzilla not agent
I have mail you my account no
Gud work ?? ??
Thank mam for suport ke liye
Thank you ?? Sir   sir your service is good ??
Reduce time to solve issue
I have ordered the same product two times beacause of the delay from yr side, everytime it闁肩儤甯￠崺妞ゆ垼妫勬俊绌 rescheduled from yr side at the end you cancelled the order from yr side and commenting i refused to take the product at the door step.I tried to contact to 6   customer care executive, and same issue i shared with tehm, but they didn闁肩儤甯￠崺妞ゆ垼妫勬俊绌 resolved my issue, and without my permission they cut my call teo times, one of them Name was  , calling himself as Senior, which i taled yesterday on 13 th aug after 2 o clock, and another name from them who cut my call I don闁肩儤甯￠崺妞ゆ垼妫勬俊绌 remember his name.I almost talked with all of them for 3 hrs, but still they didn闁肩儤甯￠崺妞ゆ垼妫勬俊绌 resolved.Today i had a talk with  for almost 1 and half hour, but still he didn闁肩儤甯￠崺妞ゆ垼妫勬俊绌 solved my issue.
Please place my order for which the amount has been deducted but the order has not been placed yet and no response from Shopzilla team.
Query not resolved customer care disconnected the call Kindly resolve the query as ASAP
Thanks cosmar care
I was expecting a loot offer from Shopzilla but my feeling is that just looted by Shopzilla?Very bad and frustrating experience this time !
Problem still pending, if at all return window of 10 days gets over, I shall not be held responsible
Nice to talk to you
I love you ???????????????? I miss you lots ??????????
Please promote this customer care executive. She has very good potential and capabilities.
Support customer,and solve their issues
Mail should carry more details about the raised queryFor eg- I had not received part of delivery and in your mail it was only showing that return request is generated not not mentioning about missing query
Unhappy with oder
Plz Always supporting costomer
Kindly make the customer support more flexible and convenient and the return policy should be extended and effective.Thanks Team Shopzilla ????
Thank you so much ????
My issue is not yet resolved. The request was to cancel the order of the mattress. Still it闁肩儤甯￠崺妞ゆ垼妫勬俊绌 not cancelled unlike mentioned by the executive
order   woo deke jao pehle
Not Resolved my complement inssue
When they dont have answers, they put on hold and cut the call. No call back received after that.
Good customer support team
not properly tracking available and delay my order and no reason properly tocking service not proper time to time no delivery
issues with my phone he was forwarded to other customer care.
Good agent
My mobile is not working internet and call not going and voice clearly
Many thanks to the customer care mam who helped me to solve my problem
I haven闁肩儤甯￠崺妞ゆ垼妫勬俊绌 got the texts of details of the company still now
Maximum customer care executives are follows some protocol only,they have Not able to solve the exact problems of a customer.
Advice to e   for time maners delivery
Try to solve my issue as far as possible
The executive was very humble.
Call was disconnected in between the discussion but didn't receive the call again
Thanks for Shopzilla sarvice
I thought I havelost my amount but itna to Shopzilla pe trust thoda tha ki help krenge.
Nice bahaviar customer support executive
Need to improve call audio, unable to hear customer service voice clearly
Now this has become really frustating! I am being asked to upload the images again for return which will be the 4th time! That too without any reason apart from saying images could not be validated! I have provided the images in the best possible quality and in the required format covering all the details as requested! If this is the quality of your service then its really sad to say that I will not be using your platform any further nor will I advice anyone close to me to use it quoting this exact scenario. Here are the images for one last time (though I know it will still be rejected without giving any valid reason apart from it could not be validated, as you guys do not intend to return the product. Also the status saying that this product was opened at the time of delivery is incorrect as the courier person had delivered the product in a brown sealed outer box, which I opened afterwards. I have a camera installed at my gate and have video proof to validate it. Can be shared if you provide another medium as it cannot be attached here! Also if it was opened at the time of delivery then please ask the courier person to show the image as proof which I am sure is a mandate to take while transferring the product (which he cannot provide as the product was delivered in a sealed box). If this is the case when ordering a 1500 rupees product, who will ever have the confidence of ordering a higher value product from your platform. I did not want to write such harsh feedback for you, but you have compelled me to do so by making me go through so many calls to explain the same thing to atleast 6-7 people and sending the same details again and again. Other platforms like SuperBuy and Tata clique are way better in this regard!
The customer agents should have permissions to view where the product is and it's location
Calls get disconnected frequently and i think the executives drop the call when they dont have answers. Shopzilla policies are extremely pathetic and not at all customer friendly. You beed to learn a lot from SuperBuye. I wont make any more mistake of buying from Shopzilla. Extreeeeeeeemly poor service and customer orientation.
Watch display no show
I wanted to cancel the order but been infotmed that order has not been booked.
Staff only speak however even after 1 month my issue is not resolved nor my refund is made. Very bad Shopzilla
Improve your system i felt very bad exprience.
Shopzilla support team are like robot doesn't understand human values
I really like Shopzilla product please make me happy with some best quality products
Make Return of replace policy mandatory for sellers otherwise they shipped product they want to sell not what buyer ordered.
Good employee
job  so nice
No sultan my problem
I want to return this product but your customer executive told me that is not possible.  Now this product is not necessary for me what to do this product till now what happened that product plz resolved my problem
Your customer support is very good so keep it up.
Waiting for getting approval for a replacement request is too bad and pathetic.
seriously pathetic experience, I don't I will be ever using Shopzilla again. Shopzilla's app is bugging and Im paying the price. seriously very rude and selfish behaviour. really disappointed.
Best of luck my brother'you r the good men bro
Backup team always delays
Everything was good but please make sure that products which is deliver to customers that should be okk
Shopzilla losing the trust of public
Non returnable products are ordered after knowing that they won't be returnable. But, please deliver what we order. I am ordered Gray color printed vest but I received plain Black color vest that was totally different. How should I handle this.
Good feedback sir
Good job ????
Very Poor Customer ServiceThey don't helpKnowingly disconnect the call
Bengali language is available, it's may be better
Me sure that the product delivery date
The way she talk is very good and feel like my problem will solve soon
Your customers support just like robot,
Please add return policy on every product and please maintain quality of products.We are trusting Shopzilla from long time.
Thank ????????
customers care service very helpful.
Unprofessional delivery experience.
Do ask your supplier to give customers only ordered products rather than give the products as per their wish.
Custome excu. Was very good
Worst customer service center and frequent disconnecting the callWasted my 15 days for one issue.no manner to talk and no resolution
The officers was very good in talk...and resolved my problem..
Such a great executive supporter.
Delivery Boy Hai Hai
Ugggu
Thank you jii
Please make it fast to reach customer support
madam ne mera problem solve kar Diya hai . thanks for   madam
Customer support was very good and the way she talk is very interactive.
Customer Care is Very supportive.
Make policy in faxible
Kindly talk to your seller regarding improve the quality of the product. Also tell them to assure right and perfect items for the customer
Pls look into issues properly and address a relevant solution
There should be customer care number on your website so we can reach for any complaints And query
No suggestion, all look awesome in terms of reaching out to you, quick assistance
The customer care executive was very mature and caring
Very good customer care executive my problem resolved now. I like that your company executives skills and understanding and good again valuable guidlines I understanding fully and properly.(happy independence day all Shopzilla membership and specialy company owner)
Delivery all products at once
This is the worst service I have ever seen in my entire life and entire career, I too have worked with e commerce support team and I know the TAT and all the policies and what an agent can do... I had a word with paawan it took him 12 minutes to understand the concern and when u guys can't resolve anything just tell it directly why to waste time in putting hold and wasting customers time I asked him to connect to escalation team but that was also not don by just giving fake excuses of technical issue, do u guys really don't have humanity and courtesy to help customers?? Worst e commerce support... To be honest I'm going to escalate it to social media and as well as will make sure to tag u guys..
Pls confirmation on exchange products
Very poor support from senior teams
Provide direct coustmer call
good talking experience with ur customers care
Shopzilla company was good
His behavior was very nice
Extremely bad experience闁肩儤甯￠崺妞.never to order fruits & veggies, dal , spices from Shopzilla 闁肩儤甯￠崺妞ゆ垶绻嶅ú鏄絩st quality
sab to thik he par customer ke perspective se bhi dekh ke policy rakho. ----TO the seller
I am continuously raising complaints on Shopzilla regaridng my issue but it has not been solved. My return item was to get pickedup on 7th August but today it is 14th August and still no resolution
Service is very good
Good person and Good behavior
Gud work keep it up
Good toking ??
Just getting order delay with no proper information
Shopzilla didn't not provide god service
My order has a missing part. I want this part delivered but I only received option to return the packet or lodge a complaint for compensation.The assisting person was  very supportive and patient.
My problem not solved ??
problam is not solve
All queries answered properly by the customer executive,it was by far my best experience with a Shopzilla customer agent,Ma'am was great at helping me with my problem and was super polite as well, amazing at communicationWish her well in whatever she's doing!
Good work ????????????????????????
Customer service 1no..
After buying any electronics , Plz provide demo/installation. Please don't regret the customer choosing Shopzilla even they have the choose for  SuperBuy with good prices. spending 14k for printer and saying there is no installation. It's Very disgusting offer and service by Shopzilla especially buying during independence sale
Thank you Shopzilla customer service
Why Shopzilla logistics at madinaguda , hyderbad writting false statement of undelivery without contacting and also without receiving any phone
ploite
Satishfied
My query not yet resolved. During call, excutive told me she has raised request but she never raised any ticket and shared with me. Totally wasted of time to call Shopzilla support team.
Please add malayalam language also
Every thing is good but this time u late
Customer service good ??
Delivery service 3rd class
Q to contact
My issue is not resolved. I ordered something through Shopzilla and if anything comesup Shopzilla should take care but instead they are telling me to contact bank which is not good
**ing shit with the support you pwople are giving me
5 star to Shopzilla