sharmila122125/customer-support-csat huggingface dataset:
Executive was excellent and helpful with a calming voice tone.
The time and effort put in by the customer is more valid than the customer service team. They don't understand what exactly happens to the entire product delivery life cycle and cancellation. I lost the patience of running around for resolution. Left with only option to knock the highest system of law.
It was a good experience, I received the wrong product, and it has no replacement policy but the customer support executive helped me and resolve my issue.
Irritative costomer service center
time over   Abhi   customer receive karna abhi tak
I am happy for good coustomer care service from Shopzilla
Very polite behaviour, thank you for supporting
The delivery date and time you give should be delivered properly on time.
Good Interaction
Make sure what customers are ordering and what sellers are delivering should be the same. And hire me I want a job please ??
Good help for custemer support ????????
I like u
Sell only quality products instead of very poor items.
I'm unable to connect to the executive for several days. After a hard try I could connect them. Please make the system easier to talk to the executive.
You should not display on your website  what you cannot fulfill. Its a spam and I am really disappointed. I will avoid Shopzilla in future and search for other alternatives.
I ordered   for replacement but the delivery too much late because of negligence of seller. Please make possible to receive order as early as possible.
Aap se baat kr ke bhaut aacha lga sir plz mera problem   thank ??you
Contactvity good
Shopzilla app par bhut fraud hote hai par jo women's hai customer care   hi   ?? mujhe unse baat karke meri saari problems dur ho jaati hai ????
Nice And fast service by Shopzilla,i am also Impress  for his excellent service...thank you  Shopzilla
They are the good service of the online service thanks for the Shopzilla
Also take the feedback on call ...rather showing this much slides on the app
No email id or how to send image
Customer care of Shopzilla having no authority to resolve the issues, and no response received from customer care.
Kya ghatiya agent he ek problem solve nahi kr sakte
One of the worst service I ever had in Shopzilla. Being a plus member, they didn't even help me for my order replacement
The guys was awesome knowledgeable
Please improve the return policy
product return related issue
You need to give powers to your staff to resolve not hold and disconnect
Good work ?? thank you ??
Bad castmor officer speak
Very well behaved person he really tried to resolving my issue te appreciable we have person like him thank you brother ....
Bad experience in this product
Your guys are not addressed the issue, always told the same thing taking  long for for this as showing the details on application.
Exchange policy should also be included
Customer should be well treated and solutions to issues should be provided promptly and positively
Inse baat karke bahut
Customer support team was quite good but my Issue isn't resolved yet I want my order ??
Give support in malayalam language
Very good ?? communication for costomer excutive for me
Try to send true product
Fifuj
Sabse ghatiya app aor ghatiya sarvice aor ghatiya ajent
The executive is very gentleman...
Is product ki quality ekadam bilkul   aur yah product ekadam bilkul value for money
was very good but my problems related query not confirmation to solve
The coustomer care executive was very very very polite and humble. Love the way he interacted with me and solved my problem
Nice customer care service
In/on your all the order please provide open box delivery system
Good costomer service
Thx a lot Ajit Sir for helping me
Please update your return policy for electronics items and also update customer can change his delivery address in electronics items before delivery.
Worst customer support till date
Thanks for resolved  problem
Use the correct immage
Thnxxx
Shopzilla should improve on the quality of the product delivered. It says Shopzilla assured and we get a bad product
As we all know Shopzilla is a valuable branded company and the other branded company who also involved with Shopzilla like Havells, Phillips, LG, Nova, Whirlpool, Usha, Syska etc make sure delivers the right and good products to the customers, because of a bad product can be lost the company rapo and trust between the company and his valuable customers.
I am very happy that my problem has been solved by customer care
False information provide
I think so that there is no need to change. It is very easy.
Very poor response from customer care because they only do that they see, what did customer want they have no idea
My issue is resolved under 20minutes.thank you Shopzilla
Its very pleasant experience about support executiveProblem solved
I am satisfied with him.
Problem not solve.... Shopzilla no good
Nice conversation
I have satisfied
Good talking with
no other comments
very poor service
It was second time that Shopzilla has delivered wrong product of same item.It takes a long time to delivery of a product then return and again delivery because of that the product is which was supposed to be delivered today takes more time which cause loss of customers.
Worst thing happen I ordered e Bluetooth headphones and pay for it but my order is still pending why Shopzilla taking to much time to confirm my order either confirm my order or refund my money asssap
Shopzilla all sarvice are good ??
Please come up with an option inside the Shopzilla app so that we can talk to the direct supporter.Please i heartly request to you.
My problem  t been solved since as per the customer support executive provided information, there\u2019s a glitch in the application and I have to place the order through website. I hope the executive might have already contacted the technical team to rectify the problem.
Refund process to be fast and convenient.
very very very very bad experience
Pl check order items before delivery
Excellent, Your employee do good performanceThanks
Customer care officer very helpful. Thank you so much
Your executive was very polite and we'll mannered
Don't make customers fool
Payback later is not worthy to customer i am unhappy with this policy thanks
Sir teachsion was telling lie to you that he visit but does not visit so you must work on this
Yes improve the delivery time and update it well
Delivery agents are very unprofessional..try to resolve the issue..
Customer support is nice.resolution should be effective and timely.Thanks Shopzilla
Executive has no right to solve the problem. Just asking the problem but they don\u2019t have solution due to pathetic third class policy of Shopzilla. SuperBuy is far better than Shopzilla. Even you guys are hiding negative reviews and making fool us
Support for you
Shopzilla very bad servise order dilverycenter     cancil kr do   5-6 din wait krne kr baad bhi.Very bad shoping experience Shopzilla
Good ?? behaviour
Delivery service is worst so i am not odering from Shopzilla or if i ordered then a lot of order i cancelled.Kindly improve delivery in my location.Also delivery agent behaviour is not good.
Cancel my order
The customer care executive is very kind and helpfull
Costumer executive behavior was very good.
Provide direct call back option on app
It's very different to contact customer support and you chat support does not understand query easily
Nothing executive was very good communication was very  good fully satisfied
Very poor response and no details share as takk
Good consultation..
Baat kar ke bahut   sir thank you sir mere se baat karne
Conversation remain helpful.
Now the coustmer care person I spoke to talked to me very nicely and fixed my problem, I give them 101 out of 100 marks
Thank you for helping me with best quality assurance
I satisfied the customer service.
It takes a lot of time
Bohut acchi se bath kiye Madam . Mere   bhut achha  . Thank you madam. Thank  .
I am satisfied to communicate with shivani the executive of Shopzilla. I really happy with the service
Ensure proper delivery of the product.
Very worse service
Your CSE    is really helping and kind she helped me alot solving queries related to my order
It's good to receive the call of customer executive within minutes and solving the issue ,,
Please confirm befor receiving order seller are not frod and chek the quality of product I had received 2 time defective product throu same seller.
Must teach to treat the customer with respect and peace.
If am connecting through Shopzilla then it's the Shopzilla responsibility to provide resolution
Good behaviour and I am satisfied this person.nice person
Very humble and helpful person
Nice experience sir
Jab hum return request bhejte hai hume pata hota   mujhe hi cheat kiya jayega baar baar pic bhejo baar baar cancel hoga phir return dalo ek baar me kuch   hi nahi pate seller ka ghatiya product   ka   to customer hi cheat kiya   ka paisa deta hai ki   product to kahi     to customer ko bevakoof bana   bech hi dega....now you are a cheater company...very bad
Every thing is perfect no issue regarding feed back
VERY GOOD SERVICE
Very nice feedback
Good support for customer
Shopzilla app par customer care number Likha   kare jisse koi bhi customer     call kar sake thanks
Exicutive was such a humble nd kind person
customer support services for providing great customer support and resolving issues ....
Plz solve fastly
The customer care executive was very brilliant person .
Resolve issues on priority
Good to talk with customer care for my issue of pay later and emi option..
Shopzilla pay
Good service by team
Good help sir
Please call me back
Thank you so much for helping me to refund my money... Customer was really good ... I thank him because he handle my problem is really good and polite.. he really supportive and share each and every single word is help me to understandble.. thank you so much to him ... He's really blessed...and good customer care service.. great job. Thank you
This is the most worst product.
Best rha..Bro asse hi   rho aur age tk jao aur v jayds paise kamao all the best
Customer support executive was not at all ready to help in any way. Not even a single way he showed that he can help. Keeps on repeating policies doesn't allow him.
Delivery agent not good
Help resolve query in one call
Service not happy for Shopzilla
I really appreciate Ms.  to solve my query with in few mins.. still i am awaiting for the conclusion from team Shopzilla. Good job   and special thanks to   Ji.. ??
Nice taking
Very bad because mu order code number not available
Very very good care I am big fan of u
good conversation
Ordered items supplied but not proper.one item isless May be in proper way
Tv sound not working
Listened to my problem very carefully and solved it very politely
Product bahut ghatiya quality ka tha
Very good sarvis
Customer support good.talking way good.
I wasted my one month in this order.
My refund is pending from last 30 days
Very nice to talk with all of ur representatives.. they all are smart as well as good talkative quality..
Shopzilla best shopping app
Give him promotion
Customer service is too good
Please insure dealer send right item so customer don't face problems
Exiquitive has to say what he is asking and do not tell something
Call ko hold   cut bhi kr dete hai
Shopzilla to improve service and delivery efficiency. Not something customer support can do
Very good behaviour and helpful customer support
Soory
Advisor behaviour and politeness very good
DONE   WITH SALINI JI
Please add Other language also.
Customer executive is very good
We cannot contact them
Please give one option to direct call with customer care
Even after conveying the problem still I was sent the wrong product. What a waste of time and money! Really disappointed in the service and handling by the seller
always pay back customer in term of money if you are wasting his time
Product send good kwality
Nothing solved. No clarity on what was being explained. I said that refund should happen to my card, she is talking about EGC.
Too late for issue solve
Don't give bogus replies? Like in 7 Aug you're writing the matter will be resolved by 30 June
Customer service very helpful
I am happy your service
customer executive just repeating what is written in the appDoes not go beyond that, then what is the point of talking to a human.
Force to all seller to sell his product to all pin codes
Just the way they speak, shows the main concer is to answer the call, and customer has 0 value
Just solve the issue within the first date of declaration.
No improvement required.
Thanku for helping
Correct Shopzilla's policy to the extent that no customer would have to suffer inconvenience due to miscommunication between logistics team and Shopzilla agents.
Effective and quick response.
Please check details provided by seller carefully.Details given for same was different on site and what they provided.So please be careful with all this.
Great job ?? i am so happy with supported Customer
Refund fast
Agent give me proper resolution
It was quite good call from the fip
I think this Person Can handle any difficult situations her lovely voice and work.
Solve my matter
Please return
No comments ...just I say very good
Hope my issue solved as soon as possible...
No proper information available.
Good work ??
Customer executive speak me sir please hold sometime I checked your order info but I hold on call 10 minute after your costumer executive is not give me any response I speak hello again and again but no response ??
Fake scam
Delevery boys not sport
Good supporting
This service is very bad ????
Damage product
Thank you for solving my problem
All The Customer Care Are Very Lazy And Not Done Work Properly
Option of exchange to my original choice was not allowed
Arrenge fast pickup product
Good and helping ??
Nice customer support
The make the fool of the costumers.
Ekadam bakwas
He doesn't know except raising request. Even after multiple request if issue still persist then excutive doesn't know what to do next. He and his system is flawless.
This name diksha very poor service I request you this employee are fired
Not good ????
What use is your customer executive if you've just appointed them to repeatedly keep saying sorry and we will look into this as they are required to provide with a resolve instead of not listening and continually saying sorry for your experience it will not happen in future where I am concerned about the matter in the present but they keep assuring for future which is also termed as bullshit.
Nice Supporter
Respected Sir next time ka item correct.
Very nice parson
Please add gift wrap options just like your competitors !
Thanks for assisting at this time so sorry for the late call but thank you so much for the help one thing only your voice echoed so it was little difficult to hear.. just a small advice thanks a lot for the help
Paras sir
Sowmya is very keen to resolve the issue
At your end my pay later service is stoped by bank and bank is say it is stoped by Shopzilla. And I crosscheck it is active in bank and not blocked by bank it is stoped by your side. So please resume it .
Thank you for my support Shopzilla customer care
There should be an option to give the feedback for vendor as well. This is the 3rd instance is past couple of days with the same vendor. Wrong size is shipped. Customers misses discount on return
Nice feedback
Bahut hi chutiya company hai Bharat lifestyle bed
??? ???? ?? ????? ??
Kya he bole
Costumer executive
Your senior executive drops the call in between without resolving the issue.For example   and Mr
Good communication ??
Call PE baat karne wale bhaiya ne achha samajaya
Very unresponsive system
Not satisfied with the feedback.Got call twice from customercare but no proper resolution.
Mostly your executives hung up the call when they fell they don't have an answer to give.
i m satisfied to talked with Shopzilla customer care representative,he has easily understand my concern, hope so it's resolved earlier
Worst in delivery promise date
Atleast if we are receiving damaged item in open box delivery. Then refund should be issued immediately.
You have to clear about your policy, I'm purchased a product with return policy but after delivery I'm not able to return this is not fair
Product show return available and then not allowing me to initiate return with any response , this is misguiding
The service was very good. The representative heared me well and took ownership to resolve my issue in time. Thanks a lot for understand my issue and making a quick resolution
Person was great
Customer care is not slove my problems properly .
Executive behaviour is good
Please add Password option for Shopzilla account for now there is only OTP option available to   in account beacuse of that someone hacked my account recently and mis used my pay later account.
Hello Shopzilla team I have not received my product you getting so long time to deliver my order and why you are taken 5 to 10 days to deliver my any orders and way SuperBuy has only take minimum 2 days to deliver any orders? Tell me the reason otherwise I will not order any product with you Shopzilla.
Invoice should be made available on purchase
After sale service very poor
Change my delivery address
Please throw the person who came for pickup bcoz he wash very bad he misbehaving twice with me. Plz resolved my issue ASAP.
I am bad??
She is not listening my problem carefully
Please give better service... Don't break trust of customer and don't cheat.
Good ??????
The customer executive who contacted me was very polite and helped me resolve my query. .
show the actual price the customer have to pay after using Shopzilla paylater service ...The bank is charging more 17.70 rupees ...I am very unhappy with this hidden charges
Plz assure that the products u going to deliver is not detective.
Koi help nahi
I really appreciate the effort you guys put on resolving the issue of the customer ??
Solve the problem within a day
Thank you very good behavior
Very good man sweetly tack to me
Mam voice are so cute
Bekar jhuta chor company dokhebaaz sinner agent   the
My query isn't resolved till now please contact me
Very good resolved
Happy with the polite response of the consultant and the way he handled the matter professionally. Thank you
Support executive was good
Please send my invoice copy
Loal language
Thank you for customer service it's very good he handles good good thankyou so much for customer support with me he say my refund order and he also say my refund my money thankyou to customer service thanks alot...
Return/ replacement policies are horrible.My return was rejected multiple time before any attempt to pick up the product.Also exchange policy is required if exchange is required with any other product than replacement of same
This is the last time I am ordering from Shopzilla
doing open scam.
I found everything fantastic.
Very fake very disgusting survice provided by Shopzilla
Very good and I am happy
The executive over call was responsible and solved my queries to the moment in perfect way. Thank you so much
is very CX, excutive in Shopzilla, ????????????Great nature ??????
You have not trained your  customer service executives very well. They don't have adequate information about pricing and discounts.
Give them option give more money and product we provide you product better than this
In my app return policy of product is valid till today but due to change in number I was unable to return the product and customer support was saying they have some data problem or what in them return policy was showing of one day before so I was unable to return wrong delievered product.
Please try to provide more details about the delivery.
Nice talking and problem solving
Please assured more stronger steps for delivery of any kind of product earlier.
Bahut badhiya
Add the delivery histry removeand remove Search histry
Return policy not good much better other company
Call don't pice delivery agent
Im a very old customer of Shopzilla but I'm not satisfied with cash on delivery earlier I've spent thousands on cash on delivery it was so easy i don't hv credit cards or net banking or any other so I do not order anymore although I would like to buy it's not available from your end
Policy of coustomer satisfaction is so poor
Good COMMMUCATION
Shopzilla have a very carefully app. Note response customer support
KINDLY PROVIDE MORE DETAILS LIKE DELIVERY DATE UPDATION ON Shopzilla APP.
Please ask delivery boys to do their duties property.
This is about previous call from Shopzilla,  Shopzilla was not able to contact me and still closed the ticket saying resolved. So resolved means not closing the ticket but addressing the customer issue
Very very good Shopzilla   customer service
Provide the option of different and damaged item as one single option.
I have a humble request from Shopzilla to enhance their delivery.. because this business is basically based on delivering product to customer.. and the support team is good, and they stand on my expectations.. like they have done what they can.. but other branch need to be improved..Thank you
My product delivery boy keep
My problem no solved
I cannot even contact the customer support from my account. Then how can I even order item from Shopzilla.. so bad experience
When I ordered the ps5 it was clearly mentioned on the product page that it was 2 days delivery means it should be deliver in monday 7th august. But now it is showing it will be delivered tomorrow. Why are you showing wrong information on the app??? Shopzilla logistics does not deliver things on time. That\u2019s why I always preferred shopping on SuperBuy because there deliver the package before the delivery date.
Kya feedback de bhai bahut hi khrb app hai return na hone ke Karan do product use krna hoga wo bhi dono product khrb h
Kindly refund my money
Horrible response in solving my query...absolutely pathetic
Vikash
Call jaldi kiya mare or costumer ki puri help kiya kare
I ordered 10kg madhur sugar but I received two packets of 1kg madhur sugar
Very poor service and unprofessional
It was nice talking to you   for giving me your time
Missing item hone ke badh company koi help   ..  koi     ..money West chala gya ... company ki tarf se frod kam Kiya gya ..
Safely delivered all items
Give my refund
Very Poor Service
All are saying sorry and sorry repeatedly there is worst service totally unhappy ??
I didn't find any assist from your customer se6
Create chat support of people and not just virtual bot. Request call back sometimes don't work and in poor network issues, it is hard to communicate. Calls are sometimes put on hold for longer.
The customer care executive was very polite and he was able to understand my query and redress my grievances
Customer support was good and in a professional manner
Expecting better quality products from Shopzilla..
Very good application and saporting systems
I am un happy with customer care support
Refund for 604 amount help
She easily understand my problem and solve it
Helfful person
I am continuously chasing an issue from last 20 days but still I didn\u2019t get any resolution
Customer service is more professional, thanks to Shopzilla. Hope your are maintaining same services.
I sufger
Y order is pending when I order with offer
Good costmar care sarvice
Pick up poblm
Very good interaction
Please edd not bleach
My problem solved for your customer..
Fully satisfied from executive and very thankful of your executive
Don't make false commitment with your customers.
the quality of call was bad
Tnxxx
Kindly manage the unnecessarily raised issues by delivery agent in exchange mobile. Do something in this regards. I have to cancel my order just because of this
Plz don't say my mistake sir because everyone working sometimes some mistakes is happen
Good but   nahi
Very good ?? service
Waiting time for call too long please reduce the waiting time.
I like discussion   agent My Problem listening carefully and with  adviceI am satisfied  Thanks   ??
Very good customer care service
Please make sure on delivery agent are misguide us.
This was 5th attempt to get my issue sorted,
Happy with the conversation with the support executive .
Thank you for customer service support
Unfortunately as per Shopzilla policy my issue has not resolved but the associate try to resolve. Thanks for her initiative.