sharmila122125/customer-support-csat huggingface dataset:
Very nicely and quickly responded.  Thanks to you verymuch for accepting my request and Thanks for your kind cooperation and quick support
Very nice ??????
Good ??????????
It is my sincere request to Shopzilla team don't provide the quality assurance to any product without veryfying the quality of any product of any complany , it is because your guranted quality assurance i.e, Shopzilla ASSURED  matters a lot to customers. Please sir , have a look on my suggestion.
Do something to return my order
Now-a-days, I got damaged/wrong product frequently.....please supervised ur employees.....I think there is a loophole,who changed damaged/wrong product in the place of original product.Thank you.
Customer care executive officer behaviour is good but delivery boy executive behaviour very poor and not dilvery my order at door step . I request to you specially Shopzilla please ask 3 Rd party service providers .
Shameless people who cut the call after making us wait
Installation & demo needs to be provided
thanks for Mr.  ... He solved the problem.And .He spoke me well.. he is good  person my problem easily solved it.thank you Mr.  ..????.. Thanks for Ms. zobiya.. she's good behavior and spoken language is good thanks for her...Thank you   ????..
thank you for customer support
Sloved my query
Very worst experience I had from last two delevery
Sellers providing incorrect product information should be penalized
Paisa kha gae   aur roj call pe wahi purani baten krte rehte ho
Feel responsible for customer don\u2019t give neglected answers to the customer and sellers are making fraud by selling old and refurbished products as new ones please ensure that they are packing original items and ask them to take video while packing its very useful to customer In my case I have received old product as new one and one more product return issue not resolved from one month of date of purchase
There is no clear reason for my order cancellation this is very much unexpected
Satisfied..
Provide customer care number
Thank you my issue solved
As of now no issues, the information given by him was good...than u
Werigood
Vendors to be tightened so that they do not send wrong product.
Nice experience with executive
Please resolve my issue immediately
Plz resolved my problem within short time
I have asked the same executive regarding the company details or seller details regarding my order issue but still i haven\u2019t received anything from the executive side as per their promise that they will send the seller details in few minutes but after 15, 16 hours of wait i am not able to recieve anythinh ??
she knows her work and understands my problem and handles it very well.
Please don't deliver broken item
Pement nhi aaya
Just process my exchange!
Shopzilla customer service God work very helpful
Please ensure to solve problem early....
Resolution time to be reduced.
Always facing issues with groceries delivery. Make sure that doesn't happen again
Good support experience.??
Customer service executive should be not reading information from the app
Excellent customer service executive
Should be Quick at resolving issues regarding return
No commentsThanks
No clarity voice
Come with adequate information
Try to show only quality products on your app
Shw was good but put my call.on hold.for long
I request that please send actual item so that customer don't get irritated. Thank you
Today I received 15 item out of 19 items, which I ordered earlier.I want to raise a complan within the app. But there is no such option. So I had to place my complan through customer care executive. I think it is a leanthy procedure. So I want to request Shopzilla that such problem should be solved through your app/website.So I hope Such option will be given in future in app or website. Thank you...
Nyc man
Customer service number must be easily accessible
Good excutive
Check courier service's efficiency by measuring their successfull deliveries. If they are not performing good, figure out new service parter otherwise customer is not going to wait for good service
Senior behaviour is very good
I am waiting for tMy money since 2 nd August, my replacement was cancelled and return pick up picked by executive, and but no refund generated yet. I saying that it's still processing. Usually it take 2 days to credit. Why it's too late holding my money. Worst service ever
No responsibility of culprit person, please take a action against culprit person
Please reach the customer within time. Really I wait for a call more than 30 minutea
Nice help ritu
Consultant only can provide response due date. There is no feedback on why the escalated issue is not resolved. Despite knowing that it is not fresh complain they only convey next 3 days date as updated by system. Your process lacks trail access to these consultant & thereby provide feedback or they are only kept for hearing customers out.
I am offented for customer care executive
Delivery delay but time resolution very long and my home issue me face outVery bad delivery
Customer service is very bad
My order is still under pending, even though the payment is cleared.
Customer care se baat karke achcha
To get connected with customer support is taking too long, put more customer support assistants so that it would be easily available without waiting 20 mins ... Too delay!
Mera product refund jakdi se karwaiye   change karke product send kariye mujhe ye wala modal no BL58AT CHAHIYE PLZ PLZ HELIP ME
Currently, portal doesn't have the option to report missing items post delivery. Also finding it difficult connecting to customer care, no direct numbers only a call request support available.
Cycle is good but cycle mudguard change Shopzilla customer care replacement madguard only ok
My issue is not solved.please refund my money.
please resolve customer issue in minimum time
Chutiya policies hai, policy should have to flexible.
very difficult to get customer support. no proper way to contact customer support. you are wasting our precious  time by searching customer support.
Item missing from package
They solving my problem as like a Brother
Your Customer service is in negatives man. You got to work on your product quality too. I never liked your service anyday. It's for my friend and so, I extended my hand to help. All I wanted was to change address and contact number. It was available but was not functioning since the order was placed. If you still see no problem, hear me out... I called for an English Executive and guy starts communicating in Hindi. That too is fine by me. But here's the best part of all. As soon as I discuss my concern to change contact number and Address for the same order. He denies. And suddenly no options are available or no where to be seen. What a cheap stunt is that ? If you can't manage your customers, then, why to bother them at all. Total waste of time.
First Confirm product what is ordered by customer. Your business partner will cheat the customer by send wrong goods,this make Shopzilla reputation down. And customer remarks the company making cheat.so please make a good business partner for long business.
Please provide customer care number in aap
Change my address but not Change address
Very nice customer service executive skills of problem solving
My query is not resolved yet.
You executive is so good ??
Ameging conversationThank you for sporting
Exileny
Shopzilla service providers used by 3rd party services are very bad and irresponsible for any queries towards wrong deliveries . Hence it is important to train them and bring more ownership. Otherwise Shopzilla service levels will get deteriorate .
Service is Good.
He is very well mannered, and has work experience.
Return my product
I have make call back request and got one call but it takes 5 min to received, then what is the prupose of call back request
The exicutive who are takle the whole scenario is lack of information, don't know how to deal.Waste my time and afford
Please resolve the issue as soon as possible
The tracking ID should be available in website or
???? ?? ?????? ???
Please have open box delivery for no return items
Talk is good...but i hope my problem is easy solved.
Company hi alag hai
Why Shopzilla do negative?
Taking so much time
Worst app
care professional was very polite, patient and professional: she understood the key points of the issue and put forth reasonable and reassuring solution for same ??
Please received called on your customer care number or reply of your gemail for solve problems.
kindly denay that sellers whos giving harassment to coustomer by delivering wrong product again and again
Do you not give me delivery boy information
The customer executive was so much polite and I am very happy to talk to her as she is able to provide me the resolution regarding my product issue.
Please display customer support number on website
Delivery agents should be helpful and polite
Customer support executive not help to resolve buyers product problem, they make only time pass of buyer and after few days to cancelled return and refund request of buyers. My damaged product price was rs. 2999/-i got loss of rs 2999 because of no proper support team. They only lie only with buyer and request for good feedback from buyers before resolve the issue
Your Service is very good
It is good if the customer's issue is resolved quickly.
Wrong description of the product
Good behave
I never frustrated in my life as your service make me frustrated
Had a quick and efficient resolution
All Is well ????
I did not receive my order on time, the service of Shopzilla Logistics is very poor, the delivery boys are even worse.
Very very very nice Shopzilla and fast delivery and fast refund
Keep atleast Graduate people.
So far so good ??
Pickup my product soon
Problem in pending
Worst Experience with Shopzilla.. avoid disappointed stills   resolutions on my issues
My issue is not reslove
Customer care executive just ignored me. Hire good employees have good dedication level.
Very good boy ??
Best service for me
Watch is not a working parfectly watch key is not working
Not helping For Shopzilla to me I want to please please   and close this progress ?????????? and thanks itna preshan karne ke liya thankyou your Shopzilla service   and thanks customer ko itna harsh karne ke liya @Shopzilla
Please make return or exchange option in my Shopzilla app
Please check your saler
It was nice interaction with him. He was so polite.
very good exmpalne me custoumer care
Good Customer
From 7th of August I am waiting for my product delivery. Still giving only updated date only. Very very bad experience.
Give powers to the executive to contact seller or delivery partner when order gets delayed or not dispatched, don't keep employees for just having conversation with customer if they don't have any option to help customers.
Useless customer service
Bakous service
Thank you for resolving my issue
Nice behaviour thanks mr saurabh ji
Support super
Executive was soo slow to provide information
Thanks to Shopzilla help line They are help me a lot
One of the best customer care executive I have interacted with.
Thanks for customer support helpful
Pls sir replacement arjent please sir please
Shopzilla play later credit card block your account pay later credit card please request unblock your account
whatever problem i had it went away
I'm sick of your hooliganism
This watch is not open but my problem is not solve plz hurry my smart watch solution. Request for you.
Refund my money
Plz shorting the time to attend the call.
helped me very well
Sudhro jra
Thanks to Riya
Response was good but issue remains unsolved.Pl. try to resolve the issue quickly.
All correct ??
Dear Sir   If you could not delever a product kindly mention as in available my mobile phone order is a gift for my sister which has an emotion you have automatically cancelled my order it's not good for an very big e commerce site don't play with our emotions sir
My call was constantly on hold...
Hjvhvhkmcivlboci
FakShopzilla
Very good communication skills.
You guys close a complaint without providing any solution.why is that? Why do t you try calling the alternative number?why am I said to wait longer?
Kindly initiate my refund
Need to work on your policy and customer service team.
Issue has not been resolved after 10 days. Status was same since I recd the wrong packet.Refund my money ASAP. I don't need the products any more.
I found deficulties to reach customer care executive more then 3 times, kindly make sure atleast plus premium membership should be worth... Thank you for everything??????
The guy is so cool.. Liked his communication
Thankyu
Lawra ka servy
The lady executive was very polite and I was happy to interact with her, she really very supportive and thank you for your consultant
Please provide   customer care executive
Call disconnected automatically or the coustomer support cut the call.
Your Executive was really awesome within no time is solved the problem but Shopzilla haas to see that their vendors perform well not really comparing but honestly speaking SuperBuy does this well.
I had a conversation with Ashish. I felt like a valuable customer. Spot on communication and customer service by him. Kudos to his sincerity and prompt action taken. 10/10 as best customer service received ever.
Just don't take too much time to connect with customer care
The size was the issue...  Its big.. I want to change my item.
Didn't call back, when got disconnected
Delivery man not come to take return material in my given address so please urgent inform him
I am happy5star Points 10/10
Good job??
Bed service
Nothing. All good.
I'm Vengeance
Pick up not update
It's highly embarassing to lodge complaints about missing items in the packet from the ordered and billed products.
Resolved my issue.
If any grocery item is sure then I can request refund on your app
Only speaking with the customer support and none of problems solved. This happens almost every time
For your self like third grade
Thank sir
Thankyou team Shopzilla also costumer executive u were polite and helpful to happy to haave such people's in Shopzilla which make  trust easy
Call waiting time should be lesser to find a customer support executive.
mast hai ??
Very nice mam
Please no more time taken to resolve issues
I am always happy with Shopzilla
A polite person.
Be strict with brands
Please make changes on your open box delivery so that coustomer can exchange or return their products
Shopzilla, do quick resolution on customer
Very nice customer support
Best calling experience....
Baat karne mein
Helpful man ty for
Good idia to talk with customer
Directly solve the issue without making it difficult.
sometimes people make fake returns and try to fool Shopzilla. because of this real people face problem and have to prove that things gone wrong. please do a favour with geniun people
Got quick solution
Reduce time resolve timing
Call support is good understanding
No good castumar care
More easy policy
Enrich your support system
??? ???? ??? ?? ???????? ???? ????? ????? ?? ??? ?? ???? ?? ??? ?? ??????? ???? ??? ?? ?? ?????? ????? ???? ??? ???? ????? ????? ?? ??? ?? ???????? ????-???? ???????
Talked to   she is best Shopzilla exicutive she solved my problem quickly thankyou soo much
Customer executive kept my call on hold nd he didn't retanter
Very strong support
We have called your mechanic twice but he was not able to identify the cause. I have been trying consistently to get issue resolved, but in vain. Please look into the matter seriously or i will lodge a complaint in consumer forum. Regards
I am happy to support Shopzilla
Overall experience for customer support was awesome
Best support.....
All delivered to open box
Good behaviour and give best solutions
They are unable to resolve my problem.
Very gud customer service
The Shopzilla executive was very polite in nature and understanding but the only problem I had was that I wanted to know the exact reason for the delay but I go to know the same reason which I knew earlier and I'm asked to wait till 16 Aug. so let's wait until 16Aug.Other than that calling experience was good, simple very formal Thank you
Good response of customer care
Support wise it's good but need to resolve the issues ASAP from your side
Give customer service number also in your site
I m very happy to talk with the particular executive
You are doing very nice guys
Delayed delivery too much.
Oraf
Thank u   ??
rude behaviour of customer executive and he unable to solve my problem.
Request Holding the calls I will be boring that times, please play do better old is gold songs. Thank you?????
Thanks for informing
I am very satisfied with the customer service you provided me,Please try to solve my problem asap.thank you????
VERY BED SERVICES
It's wosame
No replacement provide wrong  message in website
I am dissatisfied and disappointed with Shopzilla first time..Because u have 7 day return policy for all product and promised the same for moto edge 40 also But after purchase you people say there is no return of product and only moto customer service will take care this , they are telling there is no return policy for all moto product ,So stop selling any product with no return and don't make us fool.
Shame on Shopzilla
Return pikup and refund me
was excellent but the time to connect should be less else everything is good
Executives are very helpful and satisfactory services are provided by them to us. Thanks for your respective services and satisfactory services.
Speak friendly
I'm happy with Shopzilla support executive and awesome date of both replacement and pickup thank you Shopzilla to hear my concern regarding in my way.
nice behavior by customer agent
Thank you Shopzilla customer care.
Your customer care is help me all issue. But your company is very bad
Strongly feedback to Shopzilla please do opening and showing invoice to provide all Shopzilla buying products customers.Thank you
Resolve my issue as soon as possible
Your service is very poor as I ordered one product since one and half months ago and the item not yet received and you are not taking any proper action
Worst experience if my query don't get resolved I will go to consumer court
She was good at solving my query...
Need Special policies in terms of countrified and used products.
Sir help the customer with there problemsNot with your patience
Some Shopzilla delivery boys are scammer and some  customer care executives are really useless.Please improve your services. Other wise you lost your customers
My issue is not resolve
Very good precautions by mam
Though the executive was supportive and understanding, but my issue in question remain unaddressed for more than 20 days
Waste ur concern
Third class service
No one sort out my issue. Totally disppointed with the customer care
Thank you Shopzilla ,your team members are very good in resolving the problem of customer.
My product replace ment ke liye
Custome care support person talking very good and I hope as soon as possible solve my problems
???? ??????,
She very polite and concerned she arranged replacement for non returnable item where part was missing
No one provided me resolution yet
Support krne   tq
nice c madam
Customer service is very good and very well understand all our things and very quickly whatever issue we have, they solve it easily.
Slove my problem
I had really good experience while talking to support executive
was on call and she even doesn\u2019t have English speaking skills and proper communication She was repeated her answer 7 times without understanding my issue
Train the executives on how to handle customer complaints to improve Shopzilla brand Reputation.
Return policy should be thereCustomer support --- Good job??Keep it up!!!
Pathetic support. My issue is not solved.
Super??
Customer service 5/5
You can  make easlier steps for  reaching  out to your customer executive.
Very bed costumer support
Nice answer by Shopzilla company s workers
Interaction with customer service executive was very amazing and helpful
Was good to talk
Despatch & delivered products quickly
Nowadays Shopzilla is doing very good
Thenk
Very polite and good behaviour
No exchange only refund,
Pathetic customer service till date.....
Plz deliver my product fastly and I don't know how my product is cancelled plz plz deliver my product as soon as possible
Service is not good
Not resolved in my ishu
It\u2019s take time to connect customer care
Experience are good talking to him
Not satisfied with customer service
I don't think I will be trusting Shopzilla for my purchases in the future due to this experience.
Make deliveries and pickups accessable to everyone. And u take way longer time to do these....
The cx executive was very helpful hope to get a call back within 24 hours as promised!
Poor response from Shopzilla, not trained executive.
Something went wrong with call and without giving solution. But he did not try to reach me again.
Very worst service I have faced with Shopzilla actually I bought a metal cot king size the installation has done and it\u2019s quality is poor and making louder noises when I sit or sleep so I return the product I only disassembled it and when technician visited I told him to not to reinstall because it\u2019s discomfort for my family   staying in 1 bhk house from Tuesday I am calling Shopzilla for refund and return every day they are making timepass for 5 days now they are telling me to re return the product again technician visit   very frustrated and disappointed with the service of Shopzilla and more over the technician will come 1 person will come I need to help them to fit 30 kgs of cot   not worker of Shopzilla
Mera dupatta nhi aaya h so please dupatta  dilva  dijiye
Don't loose customers who are regular and interested with your organisation by putting some unnecessary constraints. Very bad Shopzilla. One day U will loose major customers and realise. But no use.
Thanks you maim
So good deal
Good information thankyou
customer service direct contact number or email should be there on website.
I missing product agent did not pickup the call
Return policy is inconvenient for electronic products
Harsh ji is the best guiding expert...
Customer service so good
Good talk with me
Assurance is given. Hopefully the issue will be resolved soon.
It's good conversation.
I m Happy
The customer executive language very good I appreciate
Your wishmaster is very fraudulent without any contact he cancelled the pick up request and not picked phone anytime
Very helping \u2026It was a nice service .
Please it's an request,Kindly inform before that Is product available or not,if not kindly cancel that order on the spot   ... It will ease & save my time ..... I really so much disappointed with the product service... It happened a lot of time .. please look upon this matter
My problem resolved easily.
every thing is very poor , i am not satisficed with Shopzilla  and i have write a Email to consumer forum
Atleast issue may be cleared after consulting customer, as it is resolved without listening actual ground condition. Because at the time of delivery, wish master tell us to accept the delivery and call customer support for non available item in the basket. We does the same keeping in mind that grocery is necessary for me right now, may be missing item money may be refunded as wishmaster said. So we did but now it is not heard by support team.
Please learn from mistakes and dont make the same mistake again
My quary is not resolved, Executive is not update regarding issues.
It is easy to handle with problen regard product quality thank u Shopzilla
I didn't receive any cupon code
Shopzilla is best
creat a coordinator team between Customer & seller to resolve any issues promptly.
Product is vary bad
From morning I called installation person 8 to 10 times only picked one call rest he's just ignoringIf your team can't pick call Why you assign person who is not available for installation as per given date I regrets ever time to purchase products from Shopzilla
very bad service, customer care executive says something else and system updates something else.
Don't hang up on customers
Costemer service is really nice...
This is not good sttaf
I am happy to resolve my issue
Good but still issue not solved
I am happy with my experience with your executive
Awesome to spoke