sharmila122125/customer-support-csat huggingface dataset:
This is for the first time in my life i have talked to a very polite and intelligent customer service agent who solve my query with in a few minutes. ...she is the best .
Exllent customer service
Worst service I have feel
Prblm solve nh hori
So plz mujhe mera amount dal di sound and baise achha   aur sound of is so Bad aap mera amount kar dijiye
Countine helpless your customer support team
very good support
Customer care   se   connect Ho paye vaise koi suvidha kar dijiye
Good solve problem
Mam is very helpful and polite
U take Maximum time
Good veri empersiv
Please pick the call eraly
plz allow return policy for all the products
Good appreciative
Thanks for maim ji
Would have been even more convenient if the chatting feature was available!
Very politly
My problem resolved and my order give me argent...
Very very Excellent
My issue was to be resolved by 9th Aug but unfortunately on 11th Aug the issue is not yet resolved instead made it worse... pathetic... Shopzilla is getting worst, there is no value for plus customers
The customer support executive has done a great job . I really appreciate her for her work. Thank you. But I hope every customer support executive should be like her in resolving problem.
Overall experience was very good.Needs replacement of my wrong size product
Improve your future
Bahut achhe tge meri problem samjhe
Resold my issue
Not problem solved
Please hire delivery boys who will be polite to customers
Nice solutions
Hlo sir and   my gift card pin number and gift card number not come please help me ???? tqq ??
Very happy good
Male excutive are more cautious about their services
Thankyou so much for your super service
These are my concern - I received different brand Mic - HisonikAlso just an ordinary piece of wire (half piece) receivedNo invoice receivedno open box delivery was doneno OPT was asked
It's very nice man... My all issues resolved
sincere service product related and supported,I impress ....
Additional language Other representative .I would speak comfortable in Other
Kindly deliver product on time.
Very very good help full
Please work on sending OTP in the time confirmed by you... This issue could not have arise at the first place if you would have proactively address the issue of OTP. Thank you
Unable to contact your customer care easily
i am always happy with Shopzilla
No any issues
Disgusting service ever
Bahut aajha bat huya hai
Team support is useless
Good communication with support nature
Shopzilla sucks.. better shutdown youself
Give proper address of nearest Shopzilla office if in other emergency cases we took delivery directly from the office
Very very very very very bad
Make my payment update
I'm very happy
AC not working properly
I'm happy??
Nice support staff
Very poor product meri problem product missing plz returns team please help me
bekar service
**off
The customer support executive which I talked was very polite and resolved my problem in a easy manner
He\u2019s good coordinating the customers good support boy
Mst bhai
My hopes only Shopzilla
Meri help karne ka thanks
I'm totally satisfied with talk to her.and my problem was resolved quickly..thank you so much
Tq sir
Shopzilla executive does not.. solved my issue at all ..they even don't try to solving my issue....Shopzilla doing cheating toward giving  the right discount to the customer
I helped the matter nicely
Customer executive not experience, policy more flexible
Well person
I want replacement or refund for my order.
My problem was solved quickly but it took a lot of time to join the customer support team
Shopzilla return process is very very poor
I want to Take strictly action to a merchant a person who delivers my phoneHe put my phone in blocked list
Shopzilla service very bad
Plz resolve my complaint
It was very good.  Behaviour off talking and giving good response for customer
Query not resolved on extending dates . No proper notes to check previous history.bill is still pending .Wrong bill wrong product sent.Shopzilla is worst
First you have to give information
Very good I Am Satisfied
your services are very poor and bad polices are following
Very Bad Service Shopzilla Here after i will not order anything from Shopzilla..
No date or time for delivery confirmed neither follow up promised. Worst customer service
Thanx for my issue regarding
The issue was very poorly handled. I had requested for a bigger tshirt size in exchange however the executive placed an order for a smaller size.
Very worst product amlresyd damaged product received.I never seen like this stupid service. Service with good sellers product
I was asked to wait n call disconnected
Best sarvis
Product and quality return service are poorplz make ensure that.
Customer support is satisfied but your logistics or courier team is not supporting to Shopzilla. Ther are giving harrasment to customer. Some time they saying to collect booking materials from their logistic. Please take action against him
Once product placed, the item should be reached or delivery very short time, i always face this in Shopzilla in longer time for product delivery. I am fed up with waiting so long time.
Delivery person should be punished for such work like without contact the customer and rejected the return.
Delay in delivery of order
Thank you?customer service
Very helpful conversation thank you so much for understanding my situation.Specially thanks to ma'am the one I spoke over the phone.
Shopzilla must take responsibilty for the product purchased through its site rather than passing the buck to the service centre.
Hope to get positive result. Waiting the solution. Thanks team Shopzilla
Good cx support
so very thanks mam mere support karme key ley me aapki sahyata say shmat hu ok mam
Different piece white colour
Kindly blacklist the vendor who cheated customer..
Please arrange the sufficient executives those who can understand other languages also.
Nice talking with her she is very good she is really help me
My issue was not resolved. Exicutive cut my call
I am helples when comple the return and refund order with out your executive it not possible pl. Make it eassy
Its very bad on behalf of customer service that the Senior executive after listening to me disconnected the call & never returned back to answer my queries as she didn't had answers to my questions.
should act as you promise
It's take very long time to get a call back from customer service
as myntra have started to change product option same is to be introduced here thanks
Pls change the delivery executive Ashish yadav
Customers care help nicely but Shopzilla doesn't have any other option
The customer should get compensation amount if the order is cancelled at the seller/   end. But it is not given. So I think   is taking the consumers very carelessly. Complaint at consumer court is the only solution.
Thanks for raised my issues and I say pl. Informed kothari company because may be duplicate item send by seller.
Not completely helpful
Very bad experience regarding electronic goods which related with technician. Because, about technician visit experience is very horrible.
Helpful and sporting experience with talking customer care executive
Voice is not clear and not seticfication
Please help me fix my issue
Thank you for Shopzilla customer care perfect women
Boring mem
Good help provide
Call support best
NothingThank you ????
Problems should be solved @ supplier's loss when they are at falt. Shopzilla is not at all customer focused. It is making money at the loss of customers. And giving suppliers license to cheat.
Great ????
I would like to file a complaint for the agents that i have interacted with today. I called for 1 hour talked with 3 agents and all of them failed to provide ke supervisor as they were not able to understand my concern first agent transferred the call to another department even though i asked for supervisor or manager and second person was not even listening to or try to understand the severity of the case. He also loed on the recorded line that they do not have the option to transfer the call his name was Chandar Parkash I don't think he gave me the correct name. Third agent was polite but had no ownership of the call and took 7 minutes to check with the available resources to help me which wasted my time.Shopzilla is really a terrible company.
Very Very Bad service of Shopzilla and there customer care executive
Order not delivered in Last 15 days  but costumer call support service beneficial and listen the actual problem of the costumer and necessary action plz
Supportive staff
Solve customer problem properly don't give dates on dates really i m very dissatisfied from all that
I selected exchange offer but while the product reached at the door, they said there is no exchange option selected
Nice taoking to Shopzilla  asistent and she is resolved my eshhu ????????????
Worst support ever
Good comunication and better understanding customer and supporting ashtaint
Thanks you so much for the help much appreciated.
Customer support very bad.dose not good solve my problem.
Provide warranty
Voice is good nd I like ur voice
Feedback should be in regional language. My neice helped me with English
jgypilhjjgchdkuyjhgkhvkutfu
Very good information and solve my problem
Your customer service representative was very polite. It shows his awareness & discipline against my issue. This type of quality should be followed by others. Really admirable.
Talk with respectively so very nice
Customer care executive was very professional and experienced
Please ask your vendor or supplier to deliver the correct products which the customer has ordered and check it twice before dispatching it.
Please stop patronizing cheat type sellers
Extra ordinary customer support
Return policy is totally bullshit very first day I got my earphone and your site denied to return by saying go to earphone company for exchange now I will not purchase anything from this fraud site.
Where your executive was very good, responsive and courteous in his responses and trying to solve the issue. the whole experience of purchase through Shopzilla has really made me extremely frustrated.
Not resolved my problemTeam very poor qualityNot responding delivery executiveFake delivery executiveFake coustomer spot servicePlease resolve my problem
I received medimix soap jabki maine cadila skin care shop order ki thi jo 440 rupay ki thi Aur doosri medimix soap 120 rupay ki bheji This is wrongSo give me my   is fraud ??
Why your executive keep on asking for equery even after looking into the unresolved issue
Pathetic after sales service...
Very nice talking to customer support executive
Thnxs
Your courier partners are ruining your reputation
Call jda time keh liye hold na rkhye
Call receive timing
Nothing say because u don't worth it.
It should be told from the side of Shopzilla that for what reason this refund or return or anything else is not being done, the customer should not get upset.
Acchi baten ki aur achcha hi support hai
Waste Shopzilla
Very nice?? service
Educate wishmaster on open box deliveries
Not good working this company
way of talking is very good
Resolve issue shortly please....
Thanq..
Overall everything is going to be Good
We are nice support
I am facing issue related to laptop of nokia from two months,  still issue not resolved. If nokia not able to solve issue in his product why are you allowing to sell there product.  If sold product then issue need to be resolved in time. I have lost faith in you and also mentioned Many social site which destroyed your brand images ThanksHari
Your help centre AI is not upto the mark. Make it more proficient.
Thanks Shopzilla support
Thank You Shopzilla
Thank you for helping, very helpful
???? ????? ???? ????????
He solved my problem
Overall was good informative interaction
I am very disappointed purchase to Shopzilla  mobile  very very very poor service this product screen not working any time
Nice support executive
Aap se baat kar ke hamko
I have decided to deactivate my Shopzilla account.Goodbye Shopzilla
Please don't place the stupid shopkeeper on Shopzilla... Snaptech enterprise Don't let anyone do the business
Your customer care number is not working and it's take huge time and mind to reach at you. It is not possible for all customers from all over   so please restart your customer care number again
Nice ?????????? good
Thanks for giving information from calling executive
Worst service and worst customer support executive. They even don\u2019t know what customer was asking about. Simply they will tell the given delivery date. No response for delaying the deliver. Please change the customer executives.
Delivery person call back received
Please add option to delete order history
return product
Abhishek was very nice and polite...well done
Saras
The way of talking...is all about very good....
For Defect On Arrival scenario it is should be obvious return/replacement. I should not spend time talking to customer service agent for 15-20 mins!
I can't contact with the seller customer care
Delivery is not proper timing issue ??
I am facing a issue from last 10 days but there is no conclusion.
Nice help
Delivered the product as per given date
Please slove my issue
Information on the site should be clear, and avoid to make customers foolish, as this can't work in long go
Please get Malayalam call assistance
Happy bahat khusi hua
My problem didn't solved
Thanks to filpkard team
Love you sir
Complaint is not resolved from last 15 days and I have spent almost 2000 rupees for water then what'd the point of taking a funking aquaguard thru Shopzilla
Very bed your service
She was giving replies in template manner, not able to resolve my issue.
The executive was highly efficient to work upon the queries. Really appreciate the efforts and profeesionalism.Happy rakhi and sawan bless him with grrat performance and more sucess.
Return option should also be there , only replacement is strains the customer
I impress for taking language
Return policy updation needed
Third class service by Shopzilla
Still now not received my problem
I impressed
Betar experience
Customer support representative didn't asked me for trouble shooting and without that discussion she rejected my return request. It is cheating, how can she close my return request without troubleshooting the Device. Ishe should get punish for this wrong update and rejecting return request without confirmation
Harassment my product is not replaced yet
Please take action against third party sellers who are sending wrong items or not sending items at all
nothing every thing is good
My problem not resolved yet
Awesome work ??
Wasted my time, disconnected the call, didn't call back
Customer service se baat karne   bahut bar message karna parta hai.
Nice to talk to customer executive but try to speed up the deliveryThank you??
Improve grocery items delivery fast
Urgent delivery make available
I used to shop a lot in Shopzilla but now some sellers are not sending good products TO aap seler   k product send right
Very poor in service and solution they are trained in apologizing but no solution for customer
I want to return my order
No problem solved
Very good sir bhot badeya rha mera aapse baat kerna bhot ache se pyaar se baat ki aapne thnxx sir
Please provide special treatment of those customer who are staying far from the city or interior part of the country.
Please make option available at same time to return if product isn't upto mark whatever ordered if possible it will be helpful for many customers and also there is no need to pick up again I think it will be beneficial for ur company and customer both of them
asg listened and explained
Nothing to say... Totally disappointed
hi ghatiya duplicate mobile diya gaya ,usse accha to mere 3 sal purane mobile ka back up hai
Order really send
The Delivery never happened even after three days, despite the tall claim of same day delivery.The   or Shopzilla site could not give any info on where my product is or any expected time line .The executive were clueless and repeating the fixed line of \"unavoidable circumstances ' they didnot have any idea why the delay No one Shopzilla cared to che k with delivery teamShopzilla is not concerned on post order service it's all marketing no
Thank you for advics sir veru good ??
Thank You Shopzilla For Solving My Problem. Your Customer Support Survice is very good..Thank You So much ??
Make customer service related issues a bit more easier for consumers.
3rd class service provider
She thought customer have no their Own mindset, she tried to make a fool, not done any discussion on solution
Very bad experience with Shopzilla at this time. Cause my delivery address auto change 1 order received me at right address before day & for another one my address auto change & order send to that address. This is big issue Shopzilla team. After requesting to update that address they told they unable to update it. Very bad.Please change your policy if anyone give any request to update then please do something on that. I know you can but no one responded it at the time
Good very Good
start giving compensation for the delays
This feedback is not only for this time, this feedback goes for every person those who are communicate with me for this case and also the delivery executive. Extreme harrasment with me and my aged parents.There is no proper delivery time also.
Don't cut calls after putting on hold
Excellent customer service even late hours.
The girl is immediate responsible and cooperation and support with the customerShe is soo nice...to have in your team Thank youYour regardsMr.anil
Best customer service I agree
Nice Customer care services
Watch order rs 2499 only cancel item refund my amount
Very helpful customer care call service consultant  executive conversation.....
Provide number in cc section
Doesn't solve my issue
Please give importance to the customer and keep track on sellers as sometimes they send short item. I don't know where is the fault. Either delivery person or seller doing something fishy as this is the third incident in a very short time that I received item in short.
Better shutdown Shopzilla..
My problem note solve
Very bad experience with Shopzilla
fack product
Very poor poor return policy
Pls say the seller do not cancelled order after payment confirmation
???? ?? ????? ?????? ???? ?????? ???? ??? ??? ????? ???? ?????? ?????? ??? mam ????????  ???? ??????? ?? ???? ????? ??? ?? ???? ?? ?? ???? ???????
Kindly give me my glass which i ordered
Nice to talk to you and thank you very much for solving my problem.
Delivery related services unhappy
Wrong item received
Plz sale same product as shown your app page
It was nice talking to you
Nice to talk with cm care thnx
Thanks you flif  for your support.
Best guide
Solve my issue ....
Thanks To Responsibility
Product replacement should be flexible by replacement options with other similar products rather replacing with same
Billing issues should be under concerned,so that the customer should not face any harrasment.
The customer care executive is very polite and friendly. he is very helpful for us
Poor delivery performanceNot a Delivery boysRowdy boys
simple way to resolve my problem
Thanks for your understanding. Kindly deliver my product ASAP
Delevery agent service are very poor. Many time delevery agent self returned product with giving excuse without reaching recipient.
GOOd customersupport
Shopzilla customer service team is good but not the delivery team for sure
se baat karke bahut  thanki
Giv the solution immediately
Delivered products are ver poor quality.
Installation of tv is due
Amazing Behaviour ??
Grocery delivery to late
Thanks u farahan ji
Please make customer
Customer can directly call Customer care number.Its very time consuming process if you need any kind of help placing order
Worst app and customer support...Shopzilla ki mistake ki wjh se mujhe pay krna pd rha h .. i will never but anything from this disguisting app??...
Bahut achhe se bat kiye mujhe achha
Great insult to customer from the delivery boy
Please aise he kam kerthe rhuna aap
Kindly make a fecility to delete order history
Good super customer support
As hole customer services
Introduce chat system to communicate to customer care executives
Very good ?? man
Most of the products now don't have refund in policy where the seller sents very low quality products or not useble.Like this time I received a wriless mic set where the jack doesn't fit in phone properly though the jack is same. Even I have tried some other phones. It must be refunded.
Shopzilla customer care service was very good Madam provided me with the information I needed Thanks to Shopzilla customer care....
This   is non reliable, and Shopzilla is not helping
My issue is not solved
Very thank ful
Behaviour of executive is so attractive.
Awesome talking with customer executive
Please be care of u r coustomer they didn't respond well i will speak with u plz make call
Customer care is good
Please back to the previous process of return.
Improve return or refund process.
Telugu matlaade vallu untay
???? ?? ?? ?? ?????????? ?????? ???? ???? ???????? ????? ???? ?? ???
You shouldn't delay the order of costumer. Yesterday I order something and pay online. But Shopzilla delay my order before one week that's why I cancelled the order please don't delay again.
Thank you sir thank you very much you solve my problem very well
Thank you   for giving me your valuable time. I m appropriate for this conversation. Well done and one more thing tell your expart don't cut the call without complete enquiry because he gave an excuse that he didn't hear me ???????. It's terrible
Behaviour is very good
Really poor experience.  No updates for a 50k product bought. Delayed beyond slas.
Thanks so much ??
NICE CUSTOMER CARE SERVICES
You are taking lot of time for reverse pickup.
???? ?????? ??? information ?? ?? ???? ?????? ?? mail ID ?? ?? ?? ?? ??? ???
Excellent????
No issues with this coustomer care mam
Order not delivered on date and time
System should be more faster
Thank you so much for my inquiry ??,??
Bahut acchi ho madam
Thnkful to Shopzilla as i issue is resolved
Nice person ??
First time wrost experience with Shopzilla
Vary bad my order is not provide detail..
The way to talk of customer excutive was very polite
behaviourwas gentle and humble
Thanks Shopzilla for Argent helping
I am very satisfied with him.
Mujhe nothing 2 ???? ?? i phone 13 ???? ??
Bahut accha se bat   ha
There is no need to improve your consultant talking
Very good service given, he heard my problem with very patient and trying to solve my problem too. Good job
Needed facilities to view Insurance processes of products
Good girl ache se bath ki waaoo
Please cobnect fast as fast u can to custmore care
My issue is not yet resolved but I have with Incident ID to recheck on the status hope my issues gets resolved soon and I get refund at the earliest
Thanq
bad,, cs team... They are useless pls educate them
Customer care was good, they need more power to solve the problems
Worst company
It was really bad services by Shopzilla
?????????? ?? ????????? ????? ???? ?? ??? ??? ??? ?? ?? ????????? ????? ???? ?? ????????? ????? ????? ???????
Very bad my problem no solve
Not good vivare
In ???????????? items with no return policy there should be complete detail and availability of service centre under warranty
Replacement is compulsion before returning the product?
Not claim.my warranty
Shopzilla is fraud
Nice person. Really nice
I need a refund.I have already waited for 1 week to get the replacement product and it isn't delivered to me on time. Again I need to wait till 4 more days which is not fair. Kindly issue me a refund
This is the reason Shopzilla stays back in leading where SuperBuy stands first. SuperBuy makes hard efforts to deliver on specified time which you can\u2019t
Excellent conversation
Very bad service some time
SuperBuy,meesho,myntra,ajio,nykaa is 100000 times better than u
Investigate on Saler and remove fraud saler. Efficiency will automatically improve.
Abhishek nice
Customer service man told me that your product will reach till 9pm on 11 of August I waited but No response came from delivery agent.so bad experience with Shopzilla
He is a good guy, he convinced me well. Thank you
Great job by customer executive support
Very friendly and very sincere
Thanku so much for resolving my problem thanks to Shopzilla.