sharmila122125/customer-support-csat huggingface dataset:
I love Shopzilla and i have trust for the platform.I need my refund so please return.
This is first time I requested return and it is a hassle to return a product. Delivery boy said the damaged package can only be returned through app request and customer team is asking to upload image of a product from different angle. Why don't you believe your customers? No one is going to tell a lie for a small thing
Customer care supporting very good
Thnkk uuu
Very good person to attend my call
Better experience
This is the 4th time when the delivery denied me to pick up the return and give me excuses that his senior staff denied him to pick up ... Before this time delivery denied to pick up and rescheduled it for tomorrow and automatically cancelled from his end ... Now this time also he denied me to pick up and make a false statement that it is rescheduled... Now this time also thia pick up will be rejected automatically from logistics end... Is this the service that Shopzilla give to their customers?Now I have to report a complaint against the company in consumer forum...
My return had been cancelled automatically...very sad...I am a regular customer for Shopzilla for around many years....but now I have to choose another online shopping site
Damaged prodact
Please watch delivery executives carefully, not to do this type of issue with any of your customer.
Check twice before delivery
Asked smart card warranty invoice and provided product invoice
He don't want to understand my issue.
Very good Behaviour customer support
Make an option to share Screenshots, as today's world has  smartphone to show you proofs.
Very very bad service .  Executive and customer Spport employees very indeciplane
Good support of customer careThanks
Communication skills is helpful
Very bad... service.... always  ....waste time for costomer...** you Shopzilla..I will never shopping Shopzilla again
?? ?? ?????? ?? ??? ??????? ?? ?? ??????? ?? ??? ???? ????? ??? ?? ????? ???????? ????? ???? ???? ??
Good customer care experience
Excellent customer care services
Please do my refunds only
The executive information was very helpful
Very good customer exclusive supporter
Nice talk your executive
Didn闁剧粯娲濋崝鍛存嚇閻 give me my money i want my refund
Your team not solving my issue since last 30 daus
KEEP IT UP
Return policy   improve karo plz
Please return my product
Oder nhi   he declined oder
Good Service By Customer I like it
Thanks for supprt
Add Other language for customer care
Money deducted but order not placed.
It was worrest experience in which I was not seen anywhere except   this time. Simply I was loose my amount in  . I think   is gambling because even I am unable to credit my amount in my original bank account and also can't see that amount in my   pay later account also. More over I was trying to book the same item after cancelling the same item but I was wondering that I can't see pay later option like before for the same item in payment option. See how   cheeting customers now a days.
Nice and very nice service and sorry for my misunderstanding and raised wrong complaint my apologies for the delivery guy he is genuine guy apologies once again
When I had word with customer support executive he assured me that my order will be delivered by 11 PM today..but as you can see...my order haven't been reached to me yet. Pathetic experience from customer support.
V nicely
He was sweet
Thank you Shopzilla support teem
The customer care executive are not qualified person then not even pronounce properly then don't even spell the words
Refund should be on time
Improve Ur retrn policy
Customer care is  note support?my product women nightie is 2 months.not refund my money
My shoes not resolve
Bad experience about Shopzilla
Nothing as of now
Shopzilla executives are not helpful at all. They receive the calls and disconnect it without giving any solution
Instelition
I have been facing a problem in returning my order. Its been 15-20 days now. I have got zero support from customer care and the order is still not picked .
If you want to win the lottery you have to make the money to buy a ticket
Better response and qualified person.Thank you
AUTOMATICALLY ORDER CANCELED
Everyone saying same thing, please wait for 24 to 48 hrs we will solve, your problem. But nothing happened.
nicccccceeeeeeeeeeeeee
So nice easily connected customer call
chal rahi aur charging mein dikkat a rahi hai
Time to time not work this systeem
Very nice interaction with customer care executive
Good job mayank brother ??????
Your old customer support is quite better than this oneWe directly reach the executive for the question n problem n now they first ask u r ok ot not so make it change
Excellent ?? I talked to a very experienced person, I have full faith, now my solution will be done, thank you sir, your behavior is very good, it needs people who provide the right service to the system.
Nice sole
No response customer care
Worst experience with Shopzilla
??? ???? ??
I am satisfied...
Very bad customer support services provided by Shopzilla.They don't understand actual problem of customer only waste time and not provide solution to customer
Nothing use
Excellent knowledge and skills
Good person ??
Payment due not good
I talk to your  customer support for some quaries..she don't know any information
Plz deliver the product on time
spoken person
Thank you customer service center
Tm log   nai kar rahe mere paise   me paise waps karo
Delivery boy are not good..improve your delivery facility.
Don't make ambiguous or false representation on product page.
You need to penalty for wrong item or slow service bacause we trust and know to Shopzilla not sellar.
Gjjjzjxgxteuhxgxe5xhxh
Very good ??????????????
Stop delivering used and defective product to the customer
In not helpfull
Wakvas
I am conveyance
I was raised my concern for something and the executive cut my call even I was on hold. Or after cut my call he didn't call me.. even issue still exist. What the customer service you are giving to customers
Thik thak hai. Loan customer service number dena chahiye taki direct bank walo see bat kar paye
I customer service is good and satisfying but the issue is not solved and there's no any updates like ticked raised or looking into the issue or something related in application,i prefer getting most of information regarding the issue in the application rather than E-mail/phone communication. It would be a great experience if the wrong product is replaced the product that i ordered
Please customer ka problem main dhan di jiye
The customer executive was good as well as polite and helped me with my query.Great work, keep it up.
Very nice ?? telling
My product was very old and damaged.so I need exchange
Enquiry development ??
The return second time cancelled by Shopzilla.Just give me refund or replacement as soon as possible. Don't waste my time. It's like harrasment.
Good combination
Issue not even addressed till now. Technician call was scheduled for yesterday and I didn't receive any call or update yet.
I have played last IPL season contest on Shopzilla and win some voucher but till today didn't credit it. I have tried to calling customer care of Shopzilla so many times but I can't succeed. At present my feeling is some one cheatated me...thank you...my best wishes to Shopzilla.
osemmmmm service
Geetanjali is good ??
Good Customer Excutive Service Shaurava & Aarama
, I facing the delivery issues being as a plus member
Rasing complaint to consumer forum due to negligence of the Shopzilla support system. Received a faulty product, neither Shopzilla is taking ownership not  .
This is really really bad experience if you闁剧粯娲濋崝鍛存嚇閻ㄥ… reading this please understand the concern, I am not satisfied with the product and it闁剧粯娲濋崝鍛存嚇閻 defective in sound hence I raised return in given time itself and refund also approved by your team you can check it and also return pick up was given two times both the occasions your member hasn闁剧粯娲濋崝鍛存嚇閻 came to pick up I contacted you several times you can cross check and also you delayed it for more than 10 days to pick up the order and it didn闁剧粯娲濋崝鍛存嚇閻 happen till now .,,, hence return policy dates of seller crossed due to your failure in picking up the item now   suffering because of Shopzilla and your team SuperBuy is the best till date ?????? I made a huge mistake at least replace the item with the colour I need is   that is also your not doing it better please take the product and give my money to original source that is Shopzilla pay later, if go thruway you can see it闁剧粯娲濋崝鍛存嚇閻 your mistake in not picking up the item and made wrong commitments by saying your REFUND IS APPROVED you can cross check I don闁剧粯娲濋崝鍛存嚇閻 know what to say HORRIBLE EXPERIENCE
Thanks so much for supporting
Sabse bekar company Shopzilla  har bar phone cancel kr deti h last pe bolti h seller ne cancel kiya ,     etc etc
Worst customer service I have ever seen.....
Very good customer care
I m very happy for customer support
Excellent customer thank you ji
Very poor experience. U doing fraud with me.
Very Good Enfarmation
You guys are con , can't expect anything from you
Customer support very good
The customer care is so friendly.and helping hand
I am happy solve issue
Good way of talking
My return all time cancelled and delivery man is not pick up
Ashwini is champ
Very Bad & lose services this web portal.
Good Response, well knowledge of customer executive.
Wishmaster in   is repeatedly creating mischief by not giving sale invoice with item description, and often items are found missing when checked later on.
Im satisfied n feeling good bcoz customer executive support me solve my problem talking very politely... Thank u   ??
Not refund on time
Issu solve nhi  e sirf sorry bolte hai Inko kya sorry bolne ki training de.rhaki hai kya
Please refund my product my product warranty are available please there in some technical issue so refund my product
He cut my call he behaved rudely
Thank you so much madam
Delivery time of your product is very bad.Products not delivered in time
Prblm is not fixed (technical issue) yet but the way she were explaining....i feel like if prblm is not fixeble it would get fix.......she were so kind and polite.....i forget her name but that person is so humble
Delivery boy behaviour is very poor ??
It is very difficult to reach out to customer support for delivered grocery items.  I COULD NOT LODGE A complaint. Somehow managed to get on touch with support executive
Am happy
Well boat is a pretty big company and 2 products of the same defect. I had not expected it. Please pass my feedback to the boat team because they have serious quality issues
He is not able to solve my problem. So, give customer care executive more power to solve queries otherwise there is no use of having customer care executive.
Customer support agent is polite and good communication skill.
Nothing I'm happy
??? ?? ??? nhi lagta hai meri complaint resolve nhi Hui h
I thank you Shopzilla my request completely working
Ma'am   platefrom allready very well do customer 闁剧粯娲濋崝鍛存嚇閻 help.
Wasting of time and this is the second time product I didn't receive
Samajhdar ko Ishara kafi
Behavior is nice
Good effective team player how have assist me
Oder return
Very good i am impressed
I am   verry happy you are good
Every customer care have different answers, also not correct.
Bakwaas app
Thank you delivery my product s soon over all good
make easy to contact support for + members
He is very bad ??????Not solved My problem
Worst service ever by Shopzilla
They are not communicating my issues to next level properly.
5 to 5
please solve my concern
Change the seller
Thank you ?????? very good
Very support and helpful thanks Shopzilla
care tell me to provide oppo care center no. In mail but they only know about feedback for   support i can't find the right informationMy concern is ( i had perchase an bluetooth from Shopzilla named oppo enco m32 which has a warranty of 1year the bluetooth does not working its right side tuttor that why I want to know the process of returning or take the warranty of product.) But their is no help for me by your side plss help me with concern
My issue is being pending for around  4 months still no resolution
Nice custamr care  help nes
NOt understanding issue correctly
Don't sell different products ?? on High price
The customer support executive is a great guy. He resolved my issue in a very simple way without any problems. Problem happened in reaching the customer support executive. Rest all is very good.
Thank you Shopzilla very good support I love you
Please respond as early as possible.
Phone Call went for 32 mins; without any resolution. Executive has very basic understanding of the policy & repeats same thing, with no intention to resolve the issue.
Thank you for everything mujhe ache se   ar   k liye thank you so much
Delivery executive haven闁剧粯娲濋崝鍛存嚇閻 given my order but marked as delivered
Plz kn solve  my problems plz
Return pickup time is too long.
Good men,,,for owner,,, this is uploaded petition member????,,, honest men
Customer service is very good..
Done.. I liked ur way of talking...
Resolved the issue as quick as possible
They even are not willing to understand the problem.
The customer service is very well and mam ne bahot hi acche se baat Kiya
Improve on wait time for calls, why it takes time when call is initiated from Shopzilla end ?
customer kisi    a hai agar customer executive usko solve   to senior ko call transfer karna chahiye & 2nd thik is jab ek bahoot purane customer kuch problem face  a hai to usko solve karna chahiye bt     ki sunte
I'm not happy with Shopzilla
Give return directly not by seller to contact to seller first than replacement than if any problems than return too much hectic procedure please simplify it
I callled at the number you provided of LG customer service but they didn't even pick the phone up. Disappointed and disgusting.
Everytime I order I see my order put on hold for many day, why kindly fix this.
Thanks Deepak Choudhary For Helping Me In Easy way ??
If the call disconnects in middle of the conversation then the agents should call back immediately.
Nice response with supportive cooperation
It was nice to talk with the representative he helped me lot and he way of dealing in realy nice
Customer support 100% assured to deliver medicine. But Shopzilla team 0% supported and my order cancelled.
Good Cominication
Mujhe acha lga ki ,bhot pyaar se samjhaya sir   problem ka hal...thx for adaice
Sad by Shopzilla
Fruard company
Solve my problem..thanks siri
Please resolve issues at earliest
Best Shopzilla care
Delivery executive is very bad behaviour Bolraha hai tum   order office   main   dunga kya kare bataiye Shopzilla support
Very nice and very good sarvesh thanks ??
It was fine. ! more time i need to talk so i will see nexxt time
Bad feedback
Should refund money not coin.
Great??????
my issue is not resolve by him
They are just hopelesss
We are purchasing a product remotely online and are unsure about its performance based solely on its appearance. If any functional visual flaws appear. The "return"/ replacement should be simple and straightforward.
Thanks to Shopzilla team for their services
I am not happy with anything but I was forced to selecting because the survey was not moving ahead so,I selected just a random option. A big ??
Very good service and helpful conversation with your representative
Worst service from Shopzilla as usual
Very good support provided by customer support executive
Your customer care agent ashish from escalation department hung up on me
Please policeise for more flexible.
Very nice performance customer support executive
Happy with Shopzilla customer service !! ??Hope my problem will resolve as soon as possible.
Very good I am satisfied
Return this used phone.
Very good service and my issues is aslo solved thank you Shopzilla
Good Conversation Respect Customers
Available my needed product
All the customer care people of Shopzilla are very nice they solved my problem by giving good suggestions thanks Shopzillas
Very worst service in form of providing a solution........
I don't know my problem will be solve or not.hope for the best
Everybody help
I am fully satisfied
Very good  experience
Uski bahan ki chut mere   call per
The problem i faced today is due to lack of information provided by Shopzilla on return policy. So it need to be more descriptive
all of your agents have just one solution-" please wait for 24hrs and we will resolve the issue. The amount will be refunded back and you can place new order"
My experience are very good for the customer support team he help me best and I like the support team nature ??
I am using Shopzilla from so many years but this time no executive can resolve my problem , and I am fed-up of everything time calling calling but still the issue is same ,
Shopzilla customer care service members very supportable person
Thaku
Remove sellers giving rotten items from platform
Very helpful executive . He deserves appreciation.
The product must be checked by Shopzilla team itself order by any customer before delivery as the agency which are providing the product is not trustworthy, as I received the defective product which was my last order i.e.   party speeker.
Very good coustomer service
Excellent  staff very co-operative and friendly and helping and resolving  issue immediately. This makes customers  to purchase only in Shopzilla.Hats off  Shopzilla...keeping up Thank you sir
Long time on hold
More training require for your customer executive
THNKU SO MUCH
Customer service was good but in app experience is not good
After delivery of items of another company can not take proper answer
Plz Delivery product good quantity.
Take a strict action against delivery boy because he doesn't deliver product and cancelled my product without knowing me the customer executive was good
When you guys say If you order within a timeframe you will get by this particular date, Please do that on time don闁剧粯娲濋崝鍛存嚇閻 cheat customers
Hadn't got the proper solution
The consumer services are fabulous.I have just tolk with Shopzilla costumer service specialists and she make it very easy to solve my problem thank you Shopzilla team...
It's good ??
Strongly trust Shopzilla??
spoken persons
They don't have tools to resolve the issue, provide them and after expect good outcome
Kindly solve every issue with in two days
Suport i am happy mam
Beur bhadaura road   school
Please verify the product before packaging whether it is working or not bcz the customer are facing issue
product Diya hai return leta hai na replace  a hai
I m happy
Mr.  was really helpful and he solved my problem.Thank you.
Dally
Dilevery boy me tamij nahi hain Phone exchange me Old phone aaplicashnDaunlod karke usko install karna bhi nahi ata
You need to make more policies for product issues
Very nice nature and saport ,may issue is risolv
Bad ??
Awesome team
Pooar service Shopzilla
To good talk us
Poor quality ??
Since my issue was regarding missing accessory ( carry bag) which was supposed to be inside the box with tyre inflator. However, for this issue, customer support person suggested complete product replacement which is not required as it will further delay my usage of the device apart from additional logistics /costs.Hence suggestion is to only send missing part to customer which can be easy and fast solution.
Nice helping nature
No shoping Shopzilla
My issue not resolved ??
There is no escalation matrix to follow and need to agree their mistakes.
Payment related issues facin
The address is at Umarkhed. Number to find out Tracking I'd Look it's not mine and it's not the item I ordered. No matter how many times I complain to you, my problem is not resolved. If you won't give me my item or money, tell me your customer.Giving the date and your phone is not answering I request you If you don't call me and solve my problems, I will think you are a money grabbing organization like the rest, only people won't trust you. I have given the information below on the bill and I have removed my item in front of your customer representative. Please call and ask your customer representative. Check your phone Recording Check if I'm lying and me and confarance call After speaking, the customer representative named Rathod brought to his attention the fact that he was shaking his head You think sir and then tell me
Cell get disconnected
Very good. I am happy to speak with you
Right time delevary
If an order received has variance. Order can be re-attempted with the correct product instead of canceling the whole. Agent can take a note of it and ensure the same is circulated and thus, reaches as a feedback to the seller. Therefore,one can expect the right product on time.
Your executive was rude
Ishu not resolve
All cheated employees are working here
No sulasn my product definit or demaze bi   ha
My problem not solv
My problem resolved in few minutes.. and Shopzilla customer care is absolutely fantastic.. and handle problems is sharp mind.
Not feeling good for your size products
This is my 3rd complaint my issue not resolved till date every complaint they told to me your complaint resolve in 3 days.
I wrote so many mails to support to claim warranty but nothing else working
My issue is not resolved delivery executive are not taking ownership
Please deal only    not deals with delivery
None as of now
Worsted aap ever
Supop
Add return policy also in the place of replacement.
Too much time to resolve the issue
Good support customer service and thank you....
Delivery agent behaviour should be good towards coustmer.
It's horrible ??
My interaction with the executive did not end up with a clear solution for my problem. This exhibits a lack of power the customer support executive has in Shopzilla. I am as a customer, at the end of the call, have nothing to do but wait on the delivery of my product, and if doesn't happen at the said time limit, it will be bounced to the next day. Now, I saw no point of this conversation with the executive, my problem still remains. I just have an added explanation of the situation, which, I always had from the beginning.
Abhishek sir is good ??
Bad experience improve
GOOD WORK OF NR SHYEED AND PLZ CHANGE MY NUMBER
Network issue
My issue not resolved
No use in talking to executive I think I feel Shopzilla is one of the fake application for looting people money
Try to do instant refund process
My product is totally damaged
?? ??
Waste to give feedback. After raising the complaint with your executive you people asking for stupid feedback instead of solving the issue. A waste of time and energy.
She is really nice and polite and helpful to me, she address my problems and resolve
Worrest service in electronics
It was a very good call my all.quetied were solved .
Vfgg
have paid amount   13548/- but receipt showing amount   13148/- ,400 rupees less please refund my amount   400/- with in ten days other wise I will go to consumer court. I hope you resolve my issue with in time as soon as possible.Thank with regards.
Give this man a good raise, thanks for help bud
My return request closedI am not happy..I allready one year extended warranty..
Sud
Return policy and return pick up method is very poor. It is very difficult to return any item. Delivery/ pick up executives are only calling and not reaching to the address and canceling.
Hii iam debasish.its nish costumer service   ?? Shopzilla
Please quick installation
V good ??
Return policy should be more felixible and reduced the time taking to resolve the issue. Thanks
Good job but timing is not good
Very bad service by Shopzilla
Very good agent
Pathetic support and customer care Services
Thanks ur sport mam.
From last 4 months not solve my issue
Thank u very much Sir....Shopzilla customer care is the best
Best communication and helpful nature Shopzilla customer service executive ????
Consecutive 2 dates already delayed, bad experience with Shopzilla, **ing service??
Good work men
On complaint quick action required.
Gud job
All about talk very good but pick up boy not come fast
help center boy is very gentle listen properly but it took a long time to properly listen my problem plssFix soon
Thank customer care
She was helpful during the whole conversation
Not solved my problem
Try to check all items before delivering, I am facing problem 2nd time, hearing is very slow,   to disturb your valuable costumer