sharmila122125/customer-support-csat huggingface dataset:
Not solve my problems still now
Solve my problem as soon as possible.
There is no coordination between your delivery partner and Shopzilla.
No clarity. Need to disconnect the call without any resolution.
This coustomer support is the best ever ...polite ,humble, ready to resolve with full effort.....10 star
Pls try to mention service centre of warranty item code.on Shopzilla app or website
your feedback rquest mail in recived 5 minte but my imporant mail regaring my problem mail not recved after takling with you 1hr how i give you reating Shopzilla is good surve cutomer score 0
The executive disconnected the call in between.
It's too late to refund
Audio quality was  poor
Shopzilla support is really very good
I want to replace this device.
Didn't get required response as customer care don't have the information
Kindly respond in quickly
Osm.
Thank you very much.I really appreciate your hard work
The company should have refund policy
Aache courier boy
Why delay delay and who is responsible person for delay product deliveryOnly waste timeShopzilla is a reputed company but inresponbleCustomer's time & product not valuable in your delivery and executive members
My issue not solved by customer care executive since a very long time.I did too effort for it.
Shopzilla started cheating with costumers. When my issue not solved between 13 Aug I go to consumer court.
Good experience ?????? so variy good sir
My issue not resolved 8 days over
Overall good !!??
Please do not tell customers to wait for another call.issue must be resolved in one call
He is very polite and helpful
Shopzilla customer service is good
All  fields excutive staff make responsibility to work.
Mr.   from Shopzilla understood my problem well. He is a nice person and talking to such people instil our trust in Shopzilla.He is an asset.
Delivery boy are rookies now day they don't know much
Customer care system is too good but resolve the time issue ????
Whole matter has been escalated again and again and my issue has not been resolved yetThe executive i Had conversation with,told me that his senior person will contact me regarding my issue,I have not got any call from Shopzilla team till now..  Extremely disappointed....And some of the executives by self marks the issue resolved without doing anything....Fed up with such service....
Many time we ordered but it's gon cancelled due tu price bulk it's bad. You take action against this like distributor..
Return issue
Pickup ke liye 15 day tak complaint kiye hai 48h ka time diya jata tha but abhi tak product   kiya gya sabse ghaiya costumer hai Shopzilla ka jld se jld pickup karwaiye product
call are disconted my issue are not solved
Thanks for valuable information
???? ?? ?????
My query (related to refund voucher) has not been resolved  u guys did not give me any concrete resolution.Saying me to wait some time ur query will be solved till 12AM of 9th Aug. Why I am writing this survey......... bcoz my refund voucher has not been credited yet.Very disappointed!
baar return request place kiya par mera product return nahi kiya gya aur mujhe aaj kharab item rakhna pada,mera paisa barbad  ,ab mai kavi Shopzilla se shopping   aur   v  . I am very disappointed with your service.much better SuperBuy
I want return my order
I experienced bad to order Shopzilla 3rd time..
Nice to talk with your executive
Very good respect people
Bad experience with customer executive service
Poor service only sold bad return policy.
is the worst person to ever talk to. It\u2019s nightmare to ye the issues resolved from the team. I have given low ratings because of   and she has earned this.
The consultant transferred my call to senior staff for its query resolution but the senior member refused to hear my voice tough she was clearly audible to me but she denied that i was not audible to her. I want speedy resolution about my issue
Service of items wat we purchased from your app are not available in all cities, so make the easy i.e. warranty related or service related
It's good about delivery.and resolution the matter.
Zero after sales service. Pathetic
Please try to resolve my problem before 15 August. I trust your customer support. It's a gift for my sister and I wants to surprise her. It's my humble request.
Very good castamer care sarvis imeediyattili reesolv provelam
Shopzilla staff is very poorly communicate & not could satisfy the customer.
Np solve my problem customer service close kr do koi fiadha nhi hai
Gud to talk but my cover should be delivered soon
Thanks for your co-operation for solve the our problem
I am very much happy with the person who assist to help regarding my problem
Good n polite
Resolve my issue with in short time
Very bad idea of ??no return policy
Worst service ever
I'm happy ??
Plz hand to hand original product should be delivjered
Satisfactory coustomer service ??
I am happy with you
Not solved my product issueIts very very poor service
Customer executives are all doing great.... But resolving an issue by higher authorities needs to be done more effectively
Your customer care is too good
Very good care full i am happy ??
Sellers are not genuine
Call to Customer Executives should be reflected in my account
Nothing. Excellent service.
Please management the time
HeyActually I forget your name but according to me.name is not matter for build your strong profile. Today I am very empress from Shopzilla because of your support.please keep grow your self as you did today. Again many many thanks for your support.
scammer can easily knew my order history . that is very serious matter.make your app more secure
Please solve my issue
very kind an gentle...thnks??
She's voice is so sweet
My issue yet not solved.I'm requesting you to solve my problem as soon as possible??Thank you #Shopzillaplus member
He was very nice and good to talk really appreciated to have a staff like them he solved my query. Thank you so much Shopzilla i think now I don't have to worry about the i item pickup thank you once again
Exchange service is pathetic as the agents purposely find nookes and faults in your old phone to reduce the value.
Awful response from the Shopzilla.
My order is not delivered to me, but the delivery person has marked it delivered. Why Shopzilla is recruiting such frauds. Shopzilla is the worst. Third class.
Very bad survice for you
Please make sure that right product could be deliverd
Call me ilos
Return and refund should be given straightaway instead of compulsory first time replacement for wrong product delivered. The whole process is so stressful for me as a regular customer who pays online beforehand in advance while placing the order.
Please solved my problem
I got wrong product with same brand The wallet I ordered was not received, replacement has been requested but the replacement is yet to be done.?kindly do needful...
Sekhar naik
Please provide best quality products yct book volume 2
Full satisfied for your service ????
All good 5??
Lovely executive. Understood my issue and gave solution.
Please unblock my Shopzilla pay later account ....??
I gud
Making fool to resolve the issue.extend the dates to resolve issue again and again
Very good ?? I have to say that the executive is very good. I love the way he helped me
Very nicely he listen and gave solution.
good understanding my problems
I want to return the item.
Pathetic executive
Thanks customers care supporting
my experience is very nice
Yyuj
Delivery agent is very harsh..not cooperative. Shopzilla facility very vast. Not able to connect with them for delivery enquiry. From last two days I am getting undeliverable message. Please resolve my issue as earliest as possible and take action
Excellent customer service and resolve issues
Customer service number should be availible in app menu.
Customer service are very good and humble
I had to contact the support thrice for the issue to be raised and improve the follow up after a customer has reached out for support
I am really appreciate your staff support and cooperation with politely solve my problem
Try to understand the customer problem.  You are saying, your system doesn't have an option to cancel or refund. It is not a problem of mine. It is a worst experience, i will never use Shopzilla.
I think it will be better if you provide all the information on WhatsApp in the future
Thanku to solve my problem
my product not delivered mi delivery dated
More order related information should be there in app
MC sala my problem solved nahi kar paye
No need to worry everything is perfect
Generally it doesnt happen wit Shopzilla but for this product, there is no proper update is there dont know the current status of the ordee
So So good
Try to give product on time
Thank you for your help ??
As per given date why you have not delivered product
Thank you a Lot
Seriously buisness runs on quality people
Problem resolved   very very happy
Worst e commerce services i have ever faced
What lovely talking and thank you so much
Very softly  and respectly solve my problem ????
Nice ???????????????????????????????????????????????????????????????????????????????????????????????????????????? ?????? ?????? ?????? ?????? ok thanks ?? ??
Kindly allow to update as per the actual delivery or return happened.
Very nice tock to me sir
Very pathetic never ever buy anything from Shopzilla
So beautiful service
?****** ?????????? ??????? ????? ????
Give the correct solutions of problem.
Customer dealing is very well. So I am very happy. Thank you team.   bless you
Thank You Shopzilla to my Order Query Problem Solve Big Brother and Little Brother Set of   and
Consultant manner is very polite and aggressive  thanks
No return policy
Very Nice Service
kharab hai tum log company
Bahut mast
Tx sir ji
Good services.
Your resellers was very lazy about his work.Send wrong product to me many times.
I want my Shopzilla pay later account to reactivate again.
Overall good ,No any adverse observation
Customer help auchi ki
Wrong information provided by Shopzilla support
Just I waiting for refund.
You should try that any customer problems resolve soon as soon
Customer care number should be available in the help section itself as chat app takes time to allow call back
Thanks for
Quickly solve my problem and refund money
My call is disconnected by costomer care
No refund means u losses your customer so make more flexible
8 hours log in too hard
Call back
Package found empty recommend it fast
He is a nice person.he slove my problem easily.
plz reach to customer before cancelling any order
man was to good i am happy
This agent disconnected my call after putting it on hold for 2 minutes. Pathetic experience. Didn't receive a call back too.
Very Cooperative Customer Asistant
Totally fake service fake promises fake delivery agent
Best job
Support from customer executive was good
Your policy go to hell
Problem faced by customer can be resolved as fast as that and if customer is waiting so give him/her feedback of his product and the process which was not in my case
Good servicea d goodpriduct
Coustomer service is good.
To make sure your customer did not worried
Good vihaviar
???????? ?? ????? ?? ??? ?????????? ?? ?????? ?? ??? ??? ?? ?? ??? ???? ??????????? ???? ???? ???? ?? ????? ???? ???? ?????????? ??? ?? ??? ???? ????? ?? ???????? ????????? ???????? ?? ????? ???????? ???????? ?? ?? ?????????? ?? ?????
Excellent knowledge customer support good trained
I happy with customer support tnx .
Supporting executive was very much polite, knowledgeable and helpful. Thanks to him.
It tke aot of effort to reach customer executives
Customer executive was very helpful.Thanks
You need to clear everything at the time of payment just bcoz client is facing issue
Please allow the return.. don't want the replacement again.otherwise all is well
Every time you cancel my order, I have to bear the EMI conversion charges by bank. It's your hopeless service that doesn't deliver laptops. Other items get delivered next day. Looks like some kind of fraud by Shopzilla and Shopzilla
Good helping
???? ??? ??? ??? ?? ????
Mera wacht refund hona chahiye it is damag product
Very very good support on Shopzilla
Very nice way of talking and problem solving
Please correct date and time for delivery
U gave me duplicate charger, my 50k phone was on risk
Thankyou dear sir
Add refund policy's
Without escalation of issue you mark resolved
My help use full talk this costumer cere so thankyou Shopzilla members
sunder
Please provide service centre phone number to customers if any product selling with warranty
Is it possible to send through the WhatsApp app offer\u2019s it is best
Pls stick to your policies
Please add return option in application for open box delivery
Shopzilla cuatomer service is very worst in compare with SuperBuy. I am just going to unstall the app for ever and rate 0 on   with a worst comment.
Please focus on ontime delivery it really matters especially there are joined weekends
Good dealings
Customer support executive is not listening to my query, before I complete my sentence she started in between which I don't like.One should listen and then start speaking makes some sense.
They tell on information about theHe support me
Try to decrease the waiting period!
Even after 4-5 calls with customers care executive my issue is not yet resolved.For non refundable items there should be quality checks because after delivery no one is taking responsibility of those items neither Shopzilla not supplier.
Good interaction.....
When We arise any item for return, the next step should be more easier.
Focus on both customer service and quality Thank you Shopzilla
I have opte
Order delayed please make perfect it
Solve issue in less time ...thanks  to Shopzilla.... customer should respect the Shopzilla always solve issue...customer care executive excellent experience...
Very ??????????
Good explain
Thanks you  so much
Just mention if there is refund policy is available on products or not and it should be visible clearly to every user so that they get to know
wali
Poor service by seller need to improve service by seller
verry bad sarvice
To much good behaviour
Shopzilla because solved my problems Shopzilla stop are good talking to me
Al least she was able to provide a resolution after taking time but the email team is not at all helpful if such goes you'll loose customer remember this
Please do my refund fast
Very Very bad experience
Product is not best.delivery good.costmor care good help my product refund
Please try to soon dilivery
Advisor said that A Team will contact you After a given time nobody contact me and they give me a another date for contact me
should write in full details of their products
?? ???
Try to resolve not to complicate. Be human not robotic
was really helpful & she actually solved my problem.
Pls refund my amount
Very poor delivery for Shopzilla
If any customer has ordered their products, you should deliver the product on delivery date itself. Incase if you are not able to do so then don't accept the orders and making the customer fools.
On time solution
No issues resolved
poor service
Thank you  for solve my problem.Not good delivery service door to door. please provide services delivery feed Address.
Good behaviour & really helpful.
She was really amazing
Overall customer executive was very good to solve my issue
???? ???? ??? ??? ??,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
plz. deliver same product what the customers order and with safe packaging.
Shopzilla Is the Best
He was the best customer executive I have ever talked to!
Just I'm saying that fast action on complaints for better customer support
Exicutive was very good person. I'm happy to talk with him
Executive was in hurry and didn't want to talk with me
I felt very happy while talking to him. There is also a lot of reward in him.
Good customer care service.
Good to help reslove issue immediately
I have worst experience to get my refund from Shopzilla order  is still pending to resolved
Grocery item return Kiya kijiye damaged wala
I'm happy with the support
was very polite in the call . Good customer service team .
Make the call room less noisy Sometimes it's difficult to hear the voice because of the background chaos
He was polite and Professional.
Ensure OTP based delivery for even 10 rs parcel,I am facing issues for prepaid parcel I didn't receive and current status is delivered on 10-aug-2023, till now my issues is not resolved
Very well query solved quickly thank you Shopzilla
Unable to contact the delivery support ?? team from customer care agent
worst support
Not satisfactory and supportive
It was good behivoure
I didn't understand the terms and conditions of your Shopzilla Pay Later Usage Fee.
Good exceutive support
Please Call back
They are not supporting
Worst service by Shopzilla in terms of product delivery, no update from logistics team even beyond the delivery date of product, and Shopzilla support team is also unresponsive
One of the best executive #
Coustomer care not able to resolve my problem.
Don't give false expected delivery date if you can't deliver product
Pls. Always upload a correct format invoice... in pdf are downloadable.
Please deliver correct product
Very good call executive
Plz resolve my problem ASAP pickup the product ASAP
The agent is very helpful,hope the policy get improved so the agent will take a right to resolve the issue quickly.
Tq Shopzilla
I .am happy
Excellent suggestion
Best talking with support team
On 4th of August 3 products from Colour Duva were delivered and  all of them were cheaper range of product from the same company and did not resemble the product description or the image shared on the app.   was not even delivered. Packet only had eyeliner. I had raised the issue many times with Shopzilla but no redressal has been given. 3 or 4 times the call from Shopzilla was received but nobody spoke and the call got disconnected and without even talking to me the case was marked resolved. Now I am stuck up with the products which I cannot use ,cannot return nor can order another one. Please look into the matter immediately. This complain is not just for this one product but all three product delivered by COLOUR DIVA on 4th August. This is sure case of cheating the customer. They mark the product as non returnable and then send any garbage and Shopzilla cannot wash their hands off by saying that it is 'a non returnable product' since you have taken the responsibility of the company who sells with you. Had such a thing happened with me on SuperBuy I would be asked not to send the product back and an immediate refund would have been issued. You need to address this issue immediately and offer satisfying redressal
Solve problem in time
Nice response received.
Your delivery partner is not good, because I want delivery today but till note received..
?????? ????? ??????? team ?? ??? ??? ???? ?? ??? ?? ??
Customer service was quite impressive but product service is not good at all.
Put customer care number first their se no proper service from ur side vesy bad experience never to buy any think form this side ??
Everything thing is Great
Dumb peoples Don't understand Customer problem.. Just repeating the same thing no solution present.
polite and positive attitude ??
Please take care your customers and beware from your dealers ..
My order of quick heal anti virus is still undelivered pleas fulfill that order.
Thanks for Shopzilla customer care
Good meeting
Plz help me
customer care services noot to talk more
My one month old problem I have regular talk Shopzilla executive but my problem not solve
All time delivery agent not receiving call
My problem solved in 2 minutes
Provide proper time and mobile number of the Delivery executives.
NYC Talking
Responce is not satisfied
My current order has delayed delivery by 2 days. There is a core issue with Shopzilla logistics team and they have been postponing the delivery of my order for God knows what reason. I need assurance from Shopzilla that this product is going to be delivered today
Product delivery time shuld be fast.Otherwise Shopzilla's service is very good.
Refund otp is a sensitive issue  i could not confirm to your executive so please send my refund money to my bank details told your executive thanks
Customer care interaction is very good. ??
Issue not resolved due to inarrogance of Delivery person
Improve Quality of productsRight product deliver
good for resolve the problem
Shopzilla doesn't take any responsibility for product bought from Shopzilla site.I have to return the item anyhow as it is not as expected.  is giving only replacement policy, despite return policy mentioned while buying the product.Shopzilla should take responsibility to ensure resolution of all the customer's issues & therefore no damage occurs to the customer.
Providing a worst serviceCan't able to deliver products on time
Block irregular seller ,those who irritated customer
There should be option for missing items so that customer can make complaint about missing items. penalty should be charged to the delivery person if he does not deliver all items or not update for refund. reaching customer care support should be more ease.
Pleased resolve my issue
nice talking to   u
The way of talking is very good and polite
Need more transparency from delivery partner team (Shopzilla).
Shopzilla   sealers   quality maintain karne k liye bolna hoga kab tak sealers Shopzilla ke customers   k paise lut te rahenge??
You have not given the complete details to execute to solve the issue how he is helpful to me. Useless policies and procedures, try to.
Please provide me the gift card worth Rs. 500 as promised by you on delayed delivery.
Shopzilla pe latar not use?
VERY GOOD COMMUNICATION SKILLS
GOOD RESPONCE WITH CONVERSATION
This customer care very services thanks for all Shopzilla halpcent
Good staf assistance
This is not good for service
Refund shd be credited to the wallet when it is not possible to credit the bank account
Last conversation very good and 2nd last very poor
Thanks for understanding the problem related to the book and process the refund for same.You are very calm and responsive.Also I have a request to stop that seller to sell the duplicate book on FK
My not resolved
But my problem is not resolved yet and tell your bleedy managers to just not sit in office and chat make some changes in public relations.
No ownership
Product is not good but receptionest is very good
Tricky and worse procedure of coustomer support.worse experience. SuperBuye has much much Better coustomer support
\u00C0point Best Delivery agent  is  not delivered properly
Unhelpful customer support
Good Responce
I will talk to good person
Very polite, helpful, problem solving person lite talking thank you customer service.
Thanks maam
Thanks ??????
No, it's all good.Just resolve my order problem.
Worst service. Shopzilla you cannot get good customer satisfaction
Thanks you for my support
Sometimes customer needed language option is not available/visible
Its very simpleKeep a mailbox were customers can send emails and also keep escalation matrix as wellIt is very frustrating when the only way to reach out to Customer care is to request a call back
Koi jyda acchi help nhi   h
Please take look on consumer's rights why you delayed the product
Nothing else. Your delivery agents ate not existable for delivering products from your company side.
No comment..all was good
They just disconnected my call
The Customer Support person was so polite on call and I am very satisfied with my issue. Thank you so much??
Thank you solve my issue.
Helping natur of customer care executive
Delivery was canceled some times without any information
Hi...today I'll talk to Shopzilla coustomer care executive and I'm fully satisfied..he will given to me full attention thanku sir for everything..
Very well execute
I have a believe in Shopzilla but now I afraid to order something.Because of not returning product today.I lost my believe from Shopzilla. ??
Excellent job . I appreciate him .
Good Conversation..good speaking thank you very much sir.. ..??????
Good response thank you
Everything done in good manner
Very happy ????
Return date today last day but no return option?
Consultant was so polite and nice to communicate with her ??