sharmila122125/customer-support-csat huggingface dataset:
Issue addressed by Mr   in no time , really happy for Shopzilla for having such wonderful professional team. The customer executive was quick in responding and listened properly to my query and resolved my issue the way it was suppose to be. Thank u   and all the best
Already it is best
I'm impress but caustomer care you promise to expected delivery but no response any one i request please expected delivery date delivery ?? please ??
Very Good Communication Service
Customer exicutive was good Am satisfied with his answers ??
Delivery experience very bad
Very good experience with Shopzilla
Good customer service problem slove quickly
Thanks for solve my issue ??
No problem the agent was really good ??
Customer executive was good job
Thank you Shopzilla customer care agent Mr shivparasant sir thank very very much i am very very happy and Shopzilla customer care so good help Thanks Shopzilla customer team
Online complain rease option not available.....
For large products keep the word of Home delivery. It闁肩儤甯￠崺妞ゆ垼妫勬俊绌 very disappointing from Shopzilla guys . Not delivering products on time and intact no information also , which is quite irritating and not expected from their end .
please provide exchange detail in website. You are only mentioning return option in web site. For Exchange or replace we need to call customer executive.
Need more info about products on app and website.
All products are return policys so many customer problem solved and time not west.
Spoke with Executive.. He explained me very well.. Sorry I didn't remember his name but his name start with A something Sorry for inconvenience... but he solved my problems... he spoke in politely, keep going ??
If product diffected at your side at least return policy gives 15 days return defected product.
Extremely bad experience with the quality of ur products
I have only one request Please kindly solved my Shopzilla pay latter issueIt takes more than 3 to 4 monthThank you
Product should be delivered right product to customer which can do more trustfull your company.
Thanks for your polite behaviour
Please provide product as in the given description for example in the description it's given as pipe material is steel/metal but actually it is plsstic.
Shopzilla is a brand... not add the fake brand on your online app
Very good appp
Nice coustomer support ??
Please solve my issue of replacement so that i can buy new shoes from refund   ??????????????
Fastest delivered products it's very important
THANKYOU SO MUCH MAM
Please refund after getting returned the product.
problem not short out.
I hope it will be more trustable to shop on Shopzilla
Executive don闁肩儤甯￠崺妞ゆ垼妫勬俊绌 know to resolve issues
Customer executive talk was good and happy to resolve my issue
This Shopzilla support guy deserves a salary raise. Keep up the good work
Nice voice and gud communication skilss
I will stop shopping with Shopzilla
Customer care representative was polite and addressed my query very well.we must have option available on application where can raise concerns.
Shopzilla always support customer. I proud a family member of Shopzilla. Thanks Shopzilla
There was more waiting time to resolve the issue
Change your policy...for better understanding call me
Awesome ????
Very nice girl voice is so sweet
Best conversation
Everything was okay I闁肩儤甯￠崺妞ゆ垼妫勬俊绌 fully satisfied with customer executive
Very bad experience already one month ago but my problem not solve
Disgusting customers support team only time pass didn't I am trying to return my incomplete order past one and half month but they are not listening my problem
This customer care ma'am was awesome, we as a customer required these type of
I hope you will deliver my order today.
Try to provide good service consistently
Make trust Don't do foolish things like this Very disappointed with Shopzilla
I just want that my issue is solved thank you ??
Give correct product specifications against each item clearly.
Thank you for resolving my issue. I am happy that Shopzilla is able to resolved customers issue.   ??
I am sorry to invite ur attention dispute three time replacement created but the right consignment not received I habe booked the said item for 500 ml in liew 250 ml is being repeatedly sending I could not understand what is happening
She was very good and nice ??
While talking with your executive a buzzing sound makes comunication bit harder. Please take care of this issue
Taking so much time to resolve an issue
The senior desk is not able to support anymore just asked me to wait for 24 hours and they are giving this reply to me daily from 3rd july to 13 August
??? ???? ???? ?????
Defective product delivery and hurrasing the customar.
Improve the quality check system for the products that are being delivered
Pickup and delivery address changeable.
Customer executive assistant feedback go
Customer excutive service best
Consultant do not have reach to enough knowledge.
U are taking so much time for refund
???? ?? ??? ???? ???? ????? ????
Well being behave of team member.
Product delivery showing by 9:00 pm and it闁肩儤甯￠崺妞ゆ垼妫勬俊绌 10:30 pm product not delivered闁肩儤甯￠崺妞 I called customer care he said that day is not finished so I cannot help you cal after 12;00 am so date changes then I can raise the concern he said闁肩儤甯￠崺妞 I had ordered 1 week ago and not delivered on promised time by Shopzilla闁肩儤甯￠崺妞 now a days many online sites are delivering within 2-3 days time
Site p material pocha nhi h delivered dhikha rha h
Good behavior and helping nature
Very supporting , mujhe bahut hi aache se   very very thankful
and their assistant..
Comstmer care agent is very nice and handle costomer nicely
Return related to some issue im Applied return in date but they not accepted my product soo it's my complaint & request don't do such things to customers tq??
Excilent
It was nyc
Very poor answer given by customer support team
Issue not resolve
Customer care Ankit sir very good man my help
There is very less role of customer care executive in improving service of a company.
Pls make sure that the product dispatched matches the size which was originally ordered by the customer. Rest is all good with FK. Thanks!
Worst service ever. Since last 15 days my query is unresolved. Pathetic experience with Shopzilla. Goin to escalate this issue with consumer forum.
Happy with coustomer support
Still I am waiting for a solution.  This product is under return period but the return page is directing to product technical support
It very nice but pleas I want my oder with supar fast oder
Some products showing available after place hold & out of stock solved it   ..customers support is very good
It is already good
Do not fake promisses and fake information
Executive was very professionally explained as I was worried in the morning it self for my extra charge by delivery agent...but your exceutive explained and managed very well in the morning thank you so much ..muje apka naam pata  ..but Thank you so much for solving my isuue
I have not getting solution from the Shopzilla on the same order day by day and I am helpless for going for legal action
My order is not delivered and executive keep on changing date
Call was purposely disconnected
Easily reach customer representative
Please try to decrease the time to resolve simple issues.
Please put an option key to reorder for cancelled order
Good exoerience to talk with executive
very good talking
The feedback form is very inconvenient
You shared contact info of delivery executive but when we try to connect it says invalid pin. Make sure to shared contact details only when item is assigned to a delivery person and share status accordingly
Please give option for bangla also.
She is best madam
Satisfied with support
????Customer Care Services. But Courier Agents r irresponsible sometimes during Sale  ??
Customer service nice
Really nice guy who called me back regarding my issue. Really satisfied a lot
Good customer
Please be sure in answering quries
What's app number is to be available for  fastest response
both both dhanyavaad
Very polite person
Get product related information from orginal equipment manufacturer.
All is good from customer executive
Please don't make your representative talk and think like a robots make them understand the concern of customer. I know this will be useless because Shopzilla do t even bother about it
services almost good but first time you disappoint me just because of my order is very delay that's why I cancelled today and then I book another bag might be its confirmed by yourself because payment is already detected from my side so I request you please do it fast because I don't have time I have a flight on first of September so please take this on your mind I am very busy person I am a doctor.
Nothing but deliver the product in right time for atleast plus premium member...and
Good Behaviour and Skills Love ??
Shopzilla is superb
Resolve the issue as much fast
the antivirus was not delivered timely as per the committed schedule. I am not able to cancel the products because of  the Shopzilla's polices and all. Not happy with the service.
Appreciate helpful nature of executive.
Coustomer executive was very helpful
Please more information provide to customer care & interaction with seller
after delivery service policy is very poor
Very good support by customer care service
Very nice super
led tv I bought only 5 month but problem after 3 month still my problem resolved I bought only Shopzilla online shopping not for   tv store your only response your side put mail and resolved my issue
Customer care is very nice
He will ensure your product will deliver tomorrow
The customer support is very quick responce and very polite.
Nice to met and solved my problem
Behaviour and skills are good
This is aa best app
TQ for the information
My issue is not resolved please look into this
Not good product.... Different product received many times
Useless customer at each platform.
Taking more time to resolve the issue.
But my issue is still not resolved look into this plzzI am not able to return product i want to return
The executive was so polite and helpful. He helped me throughout the whole process for creating a new return.Thank You so much.
Good thing happened ??
The executive was so good.
Some of your customer executives are very bad
Very Good Service.The Mam was very sweet ????
I will never use Shopzilla
Why was my issue marked as solved? I was provided non working number. Pathetic service
Still issue is not resolved I am received washing machine cleaner earlier.  Now I received ordered Product but due to delivery agent dispute cannot be delivered.
Bakvaas support hai abhi tak ke experience me
Nice ,she solve my problem in minimum time ??
The  communication skills of customer executive is excellent.
Shopzilla costomer service very good ????
Who is buys your products much more you need to give him /her extra discount for till now much to buy in your Shopzilla app
Improve the delivery service
Meri baat accha se kar ka meri problem
Excellent behaviour
Very good to support help
Mera Power Bank kharab   hai
Na eed some Bengali coustomer executive
The employee was too good in talking and resolving issues thanks to the person who helped me have a wonderful day ??
Bring back email and chat support.
mam I'm very happy ?? service
Please provide invoice copy
Bad product quality Shopzilla
Not resolved my issue
Last one week I am calling, getting same answers but no resolution. Better review your support system
Need to improve call immediately
2300 Supercoins Didn't Credit as per offer kindly credit those Supercoins instead of 100 Supercoins.
Very good person..good behavior
Make sure that u delivery plants while they are in good condition
Poor company
I returned my courier to the courier partner but still not showing picked up how can I trust this service the courier was expensive and still showing not picked up and i delivered the courier 2hrs ago what is this service
Very NYC
Customer service are good but my product issue plzz resolve and return my product
It's not customer care to resolve or provide solution. It's auto recorded manual voice instructor. We can see the comment in order status, same comment repeat by them. No use of customer care. Also pathetic delivery and update.
Esa hi sweet voice Wali executive rakha kro
Customer care is verry good
Thank you for your filipcad
Query solve with politely.
Have great communication skills
Wonderful wonderful bodybuilder full wonderful madam ne bhi   ful kam Kiya
Thanks??????????????????????
The Customer Executive, I interacted with was completely confused as to what to say. She couldn't give me proper solutions neither she connected me with any executive or higher authority. My issue was serious and she was helpless. Couldn't help me out in any way.
Umesh was my Customer care executive and he was very helpful.!Satisfied!!
All you guys lack is chat like SuperBuy cc
Shopzilla is fake i will go to consumer court
Sort time regulations
It was a nyc experience to talk to Mr.  ..the way he deals with the problem ..it shows his dedication toward his job..
Shopzilla needs its own Customer support, and you need to ensure if someone has ordered there is a card machine with executive who delivers for ease of transactions.
allow return on no-return items for clothing.
Shopzilla is good ??
Ok all good
Fire all your executives tgey all are dumb.
Gud service
delivery nanhi de paya feedback   hey
Please try to resolve customer queries over the call. Do not take time of 24hrs for providing just simple resolution.
Vvv nice
Return policy is not customer friendly its....only Shopzilla profit policy
sound quality is poor
Resegination
Executive excellently handled my query...I am happy with the service Very much appreciated and keep up the same tempo :)
Pls i request to improve your system ok and delivery process
Please make sure delivery boy delivering the parcel on time. There shoid be the right product in packing
Time jada   log
Shopzilla not having the ownership to take the action on the logistics team. Very worest thing.
I am happy with Shopzilla customer executive they resolve my problem
Good support and good person
Service not good and frauds
After two days I got a good person who know how to work proceeding and dealing with customer
Plz don't take more time for exchange order??
How disgusting....I purchased a product and paid at the order of the product but delivery in wrong place and then I call to the Shopzilla customer care then they told me that don't worry....It's not first , it's a second continue order of the same product had been delivering in wrong place ....I never trust again....
Your company is worst.
Appalling service ..I called twice today both disconnected the call ..never received any call back They did not know what's happening on the incident number awaiting. Response
Your representative do not resolved my any query
Shopzilla excutive no anybody responsible person my issues is not resolved I don't like Shopzilla
Sare murkh Shopzilla mein   hue hain
Bheru lohiya
Riya mam is excellent in her approach
Meri samsya ka samadhan nhi kiya gya
Customer executive is good conversation and stifited me
Cancel my order please order by wrong adress
It is advised to shut down the company because now Shopzilla is not able to serve as it was earlier.1. Poor communication skills2. Pathetic services3. Only time wasting4. Providing false information and impose to customers5. Selling duplicate products
Make sure if the product is faulty must be taken back & issue full refund without any question
It is vary worst service proving Shopzilla
Resolve my issue as soon as possible. My issue is not resolved
Introduce chat support
Calling me
Good employee and very helpful
Best behaviour girl
My problem is very easily solve. Thank you
All support team Shopzilla customer service
Add new phone number
They don't refunded my money I lost 700 because of policies
Your coustmer exicutive is very rude with the coustmer.
language service quickly
Pathetic customer support cannot solve one useless issue
Issue should be resolved
Service quality is now a shame.
Try to give self complain registration method
Customer are so good to communicate ..
Very good parson
You guys hold for 10min to 15 min pathetic experience
thanks for adding "don't need the product anymore"
Close Shopzilla
Very poor in resolving issues
The Executive assisted me with a Proper Resolution to My Queries asked related to Return of the Product.Also guided the Steps to Create Return of the Product.
I am very happy with costomer care agent.
????? nikalo
Please improve audio call quality
Please understand the delivery related problem and short out strongly
This app is very good ??
Technical issue
is playing as per his wish , do make policies to counter it
The customer executive was very intellect, he understood the issue and helped alot to resolve the issue. Thank you to him and Shopzilla.
Worst policy.
Wasted more  10 hrs of my precious time just bcoz of this useles online shopping apps
customer is ready to buy product worth 1.5 lakhs & Shopzilla is not ready to help with payment options.. !!! pathetic & very disappointing customer service
Ensure ease in reaching coustomer support
good product and on time delivery bt my last purchase order is damaged
Call support us disabled for my account now.
Keep your promise just don't break each and every day
When delivery boy was pick-up phone then immediately connect to customer support if delivery boy is rejected the phone without any reason. We are facing problem for pick our new phone and return old phone. Ex. Currently I buy a 32999/- oppo Reno 10 5 G and 4turn my old realme phone with mentioned body damage and it's return cost given me  .4000 special +  .4200 my phone value but delivery boy was rejected this and I paid  . 8001/- and pickup my phone. I am purchasing my oppo Reno 10 5 G only due to my old phone value is 8200/-.
Good talking customer care fast service Shopzilla
Conversation is good but issue is not resolved
I don't find an email to address as it gives me the flexibility to attach any file I want to.Otherwise, my interaction with the support team was very cordial & for resolving the issue. Thank you.
Bahut bahut dhanyawad
Shopzilla ki customer care service bahut best hai bahut   baat   customer care per aur problem bhi bahut   so thank you Shopzilla itni acchi service dene
The agent don't have the any knowledge how to resolve the issue. and they don't have any information.
Customer satisfaction is valuable try to deliver quality products
is the best ?????
Response liya achha
HapPy
Good customer support ?
Make sure to resolve query  as soon as possible
was extremely prompt, professional and polite.Regarding the issue, it showed product will be delivered tomorrow, but after placing the order, it changed the date to day after tomorrow. That cheating in strict terms. But anyways the customer support executive resolved the issue. Thanks
My work is not resolved
Shopzilla should provide all good equipments . Some faculty material may cause tension in customer's mind like this mixer grinder
Getting issue to use super coins
Maine oneplus ka Bluetooth Diya Jo Tuta Hua Hai replacement   apply kiya but   aur replacement bata raha hai
Isme product Galat h
Worst ever service and worst Shopzilla.. looks like chor bazar hai..
Customer care Service are good
Return period of 7 days is too less.. My product got some issue on 8th day and it's difficult to diagnose the issue
Hello  ,Pathetic service by Shopzilla. Recieved different item against my booked item second time in a month. I am an active customer of Shopzilla from long time but this time I am totally fed-up with Shopzilla service. I booked the said item two pieces (100 tablet in one). Already listed same thing till now and paid for same. But received 3 quantity with 40 tablet in one. Why is this? Last order also I got defective/other item already lodge complaint and resolved too. But why for each item I unnecessarily lodging complaint and waiting for resolution. What's disgusting is this?. I need same product in same quantity with same price. Completely unsatisfied with Shopzilla service this time. Please look into matter and do the needful at the earliest to prevent any further consequences in the matter.Thanks and regards
I am very happy with the speech of madam
More easy option to choose call customer support executive
It was great to speak to Shopzilla customer care We got the issues resolved easily Thank you
Not satisfied   sirf bolte hai par jab customer ka koi v problem ho to wo sirf apko dilasa denge par problem ka solution nhi dete h or Shopzilla ka agents sab bahut slow work  e h Shopzilla bahut bekar company hai
the person who was addressed me i liked is way of talking and he was more interested to solve my problem
Your customer care team and seller are misguided customers both are badtameez no attentive person unknowledge person no manner overall all overall badtameez mentally ill person
Thankyou customer care
Refond my money
Customers support executives unhelpful
You need to improve your service
Customer exclusive gold response thank you very much
Need to hire new customer support team or change the model, this is my second such experience this year
Shopzilla delivery boy not answering my call
Help with me
So quite
Coustomer support is very good ??
Very disappointed by Shopzilla ????????????????????????????????????????????????????
My resolution date is 14/08/2023 but it is not solved yet
Very good shoping platforms Shopzilla
your all customers care is bad behavior
Please sanitized your delivery person.
Good but my problem 2tan AC stepliger not resolve
Support team very helpless..
You need to improve your overall customer service leaps and bounds. I am starting to loose confidence in your service.
Product installation still not done.
some product don't have return policies but supposed customer received defective product for that reason you should mentioned some policies
I am so happy..my problem is solved very fast.... thank you so much ??
I liked the service th
Your Concern team is too bad ??.Please communicate your concern team to respond the complaint and resolve the problem of customers.
Customer service executive is so polite and honest person but the order which I recieved is local product whereas I ordered A Brand product (TOTEM). So please send product as soon as possible
zeher ????
very good service.my problem resolve in fastly
The policies are not feasible
My concern is not resolved yet and I am contacting you continuously. The return is getting canceled by the   without any genuine reasons and the customer is suffering due to this.
Executiev very helpful.
costumer   ??
Don闁肩儤甯￠崺妞ゆ垼妫勬俊绌 defraud consumers
Over all im satisfied.
It was an awesome experience, glad to talk to you... Its my pleasure ??
Shopzilla service is very good
Time taking too long ..
Thanks mam ???? Have a good day
Tracking is not accurate
dustbin me daal do apne delivery partners
The person with whom I spoke explained everything well.
Very bad problem not resolved
Improve customer service
Very bad service Shopzilla
Prompt reply and support from executive
Support really sucks
Very good person I am very happy your talking ??
No tnx
Customer support requirement got to me minimum for an online shopping portal like Shopzilla. Very unfortunately, it's almost mandatory for Shopzilla to be in business, since they deliver wrong items over and over again!
Always ready to solve the query and understand problem thsnks
To teach the delivery and pickup person manners to talk to a customer.
Very nice work and perfect timing solve my problem
Arunima Thanks
Customer care executive doesn't understand complaint
Heappy
Pls update the status/delays in return tracker
Sudhar ki avashyakta hai
She was good for supporting
My 26 rupees not refund till date
It's taking too much time to resolve the problem so please reduce the time for resolving the problem
Return police