sharmila122125/customer-support-csat huggingface dataset:
One of the best customer care agent I spoke. She was very helpful towards customer issue.Want to share the feedback to her.
Improve your system
Very bad proudect
This app has gradually turned into nonsense. It is so difficult to speak to a human customer executive. I tried tak l reaching out and the chatbot won't arrange a call with the representative. Utterly disappointed.
support is best
Problem solved karwa dijiyeSir na bole ke payment receive Ho Gaya hai order pending me h to time lag jayega 24 hours.
Thank you for help sir
Mere sath pehle bhi ese hi hua   pehla product two months main bhi return nhi hua .Abki baar bhi esa hi   aap chahte kya   Shopzilla se shopping nhi kare.  wait   kaam   is product ke liye  .Finally ye batao ki kab tak return hoga.
Atleast return the products if someone is asking you to, after they have been ordered by mistake.
There is no scope for any further improvement. Already highly skilled person is this.
Good resolve my issue
Your customer executive left the chat without answering my questions
Have a great Man
Unable to connect call back,  call transfer facility to backhand team
I purchased tv on 10 Aug but yet Not it's installed and no Shopzilla executive will help me for this.
Kindly make return option available as all the customers are not available to receive their orders so some other person received it and after open box delivery only the one can understand the problem with parcel who have ordered but not the person who has received. I've faced such problems twice as some other family member received my product and I was unable to return it after open box delivery. Kindly make flexible return policy.
Solving my problem by costomer
???? Excellent
Very Great Person And Respected Sir, my Asus Laptop related EMI quarry Is   ? Thanks Shopzilla
very bad my issu was not resolved
make policies for customer
Return policy ???? ???
Coustomer support executive behavior is very good & politely.
Samay chaal   ??? ??? ???? ???
I am happy and good sarvices
No.thanks
Exlent good job
Tx to supporting...
Your staff is doing great job i like the way he treated customer's.
The resolution provided was good but it was very late from the Shopzilla to provide a call . I have to raise the issue , then i got the call.
Your customer executives are useless
Very good experience and very good behaviour
My problem not solved. I request to the problem 24 hours under solved. But the costom team viewer is so good. But the problem solved as soon as possible.
Better reaction with customer support
Provide customer support number in Shopzilla app
WHEN MOBILE ACCESSORIES NOT GIVEN WITH MOBILE THEN GIVE ACCESSORIES IN TIME
Your Executive Answered Well
Oder delivered on commitment time.requst you don't committee wrong .
Please resolve customers issue ASAP DON'T TAKE TOO MUCH TIME
Staff not supportive
Very nice behaviour
iTracking details can be more user fiendly so that ter itself e can resolve the enquiry.
Very cooperative helping nature
Banda bahut   tha baat   aur meri   problem   solve kar di isane
Please contract with loyal manufacturers
Good service provided by Shopzilla
He is very poor in understanding and asking wrong questions to customers.
Warranty resolve by Shopzilla the best app in the world
Best help customer sport executive
Mujhe mera refund amount dedo
Dear Shopzilla pichhla product mera box pahle se he open tha..  please check
Very good quick Response
I am satisfied with the customer support service.very nyc interaction with me by customer support service.five ? for Shopzilla.
Make your network strong to interact with the customers. Phone line network not efficient.
You can improve your app by providing of original products by which customers will be happy
Please solve these problems
Still not able to get mobile ordered from my pin code
Onesetly work
she was totally clueless! what to say.
pooorrrr
To whom I spoke, they told me that my problem would be rectified as soon as possible.  I am satisfied with his words. Thank you.
So sad about your deliver policy
I'm setisfied
Customer care executive not proper experience.
I have contacted the customer support twice and they hung up in between the call. I am opening the ticket with consumer court to report the incident of misleading information over your application.
Very  informative thankyou so much
Long process to return/ replace a wrong product.Bad experience this time
Meri problem ka solution
V hi u
Good parson
please add the option of refund in the order page itself currently it only shows the option of replacement in return section
Why there are delivery charges at some products even I have membership
Unhappy due to non refundable policy that the product looks returned set by anyone before all liability goes to seller
Please refund my account
I am having a disastrous experience with Shopzilla these days. I really doubt about using the services anymore now.
?????????? ?? ?????? ???? ?? ??? ?? ??? ?????????? ?? ???? ?? ??? ?? ???? ??? ???? ?????????? ?????? ???? ???? ?????????? ?????? care ???? ?? ??? ?? ???? ???? ???? ?? ?????????? ?? ?????? ??? ??????
??????? ????? ?????
Plz call me casmber care
Coustomer care agent was too good.
Thank you mobin Shopzilla
Thank you to help me
Sir aap ki sarves accha nh lga our na aap ke comstamar care ke pass
Please bring negative score for your call executives From top brass to junior brass are incompetent, unskilled, ill mannered, illiterate, uneducated The best and funny part is everyone give the same response 24 hours mein apka problem solve ho jayega Almost 15 days now , is Shopzilla following lunar day (of moon) where 24 hour is 14 days? Because my issue is not getting resolved
Shopzilla is waste .** off ??
Please..give correct and correct product.. Don't harass people with broken products. You can get away with the broken damage product...but the person receiving the product faces a lot of inconvenience.
Please resolved my issue as soon as possible ,   available at 4:00pm please make sure my order delivered at this time..
all iteam check and verified product after packaging
Super service for customer ??
Style of talking was very attractive.
you guys do not want to understand the issue or even don't want to listen to us, just simply saying that you can not do anything, will not resolve my issue.
Atleast mention proper details of product & colours
you are shameless
Work is good
This is damaged product
Overall i am happy with Shopzilla
I am very happy to shop from Shopzilla because everything is reasonable here
Still my product not delivered. Plz take efforts to deliver my product today itself as soon as possible.
Close your company as soon as possible because you cannot handle the customer order very pathetic service and very disappointing movement for me I will never use this app for my shopping I always consider SuperBuy
refund should be initiated immediately
Very Very good experience mujhe inse bat krke bahutt acha lga mai inse bat krke bilkul santust hu
I need personal Loan
Cute??
Achha huva   dene par
Very log time to take for custemer supportIf any technical glich in your app, you have to know to costomer about itToday, Three times i ordeded placed on Shopzilla every time payment has been deducted thuogh your getway partner.But your apps shows only order has not placed.We request if such tipes of issue occures inform to your valueble customer, they will promt about glich
I am very happy with Shopzilla representative
Sir mere phone resolution nahi hua
Customer executive was not supportive
saandaar
Exchange price is too low for my mobile phone while it was perfectly working condition
Vygg
I have recieved wrong model no one is deffending no one is solving my issue customer service center is not accepting Shopzilla exicutive is no solving my isue im very feed up
Thanks Dear Malika
??? ???? ????? ???
Very helpful nd sweet person ??
Have a duty
Smart conversation ways
Worst interaction ever
Stick to the delivery date
I have booked calculator for my son looking at delivery within 1 day, which failed. Today being working day, I wanted product to be delivered after 5 pm. But executive was not able to help.
Got wet grocery
Please provide customer care number
Best support for customer care
Don't send any fake product.
Training required for your delivery partners. How to deal with customers.
Replace phone policy should to improve.Take photo then cut prise.when reciver come the do not valuate the phone value
Product return and refund policy should be eased
Interaction with the CSA was good but reaching out to a CSA was difficult.
was very helpful.
Change your delivery partner to some responsible
Executive was polite
Good communication and information related problems are solved
Good survive
Santosh karak mujhe     customer care mein baat kar rahe the uske sath baat karne ka Anubhav mujhe bahut badhiya
??? ??? ??????
The executive is illinformed. Puts on hold without informing the customer. Don't know the company policy.
Cheater & Fraud
Thaku for ur support ????
Wrong expectations setting why? If you can\u2019t do anything - at least have the gumption to say that instead of bullshitting and explaining that the survey is for the \u201Cquality\u201D of interaction with a customer service rep. If customer service rep can\u2019t do customer service, get AI to serve the same bullshit - at least they do it with more finesse.Learn a thing or two from SuperBuy - if they can\u2019t deliver - they are 80% correct, YOU GUYS ARE 100% CORRECT, ALBEIT IN SAYING THAT YOU CAN DELIVER AND YOU CAN\u2019T.Sasta na ho to koi Ghaas bhi na dale\u2026 Pathetic\u2026
Fraud with us
Solve my problem thank you dear mam
Make sure to share proper information about the query to customer and try route the call to right people if associate is not able to help customers
Good responce from Shopzilla
Malayalam clearAvail unhindered call
Improve alertness during packaging
i like to customer service
Nyc ma'am
Good talking to me and very easy way solution
Please! Don't delivered wrong item and specially check order of customer and then shipped order.
Kindly issue order history delete option
Try to Reduce timing to resolved issue
Very nice thank you Shopzilla
Takes long time to resolve a solution
The customer care sir is very good nature he resolved all the problems so thank you so much
Very much good and helpful
Return problem
You don't have technical support team very well you ne to  add new employees with good tech support knoledge
Vary good ??
?????? ??????? ???????
Improve performance of your logistic department
Bed responsibility
Good will
When things doesnt gets fitter then it should be replaced
It should be mention in bold if you charge extra charge. Not in small in the corner
Helping mam
Give us right product
Executive is really very polite ??
I talk that person for Shopzilla is very nice talk good languageThanks
Am Happy For Support
Helpfull person ??
Un happy vala option mandatory he vo optional hona chahiye
The assistant is too peaceful and polite ??
Only improve delevery time when product out off delevery also every time customer agent number not attending call or out off reach.
I am a busy guy and I don't like nagging on about my problems I just hope my problem is resolved quickly. The customer support agent was a great guy and I definitely feel much more hopeful about resolving my issue now
Nice portion
DELIVERY IS VERY DELAY , REST ALL OK
Your voice awesome ??
Shopzilla Delivry are so late.
Give regional language like telugu
I will not buy any product from Shopzilla again because I'd ordered a product 2 times which I had to return everytime and after that I have to take refund for the product Shopzilla sucks but the customer support is good
I have faced worst experience of purchase. From I ll not buy from Shopzilla.
Right ?? best supported
I has to open Google and many other options just to connect with a human. It would be good if the instructions or no are readily available
Solve my concern
Thankyou for solving my problem
complete satisfaction
Resolved the problem very soon as possible as
Please call me
Verify Wrong Seller
Excellent explaining madam super?? 10/10 rating
Then agent was good in a communication
Mt sister ordered rakhi for me but due to your worst service i haven't received the order
Very bad policy
Don't disappoint customer from frod sellers
My issue not yet resolved and our customer service are advising me to contact the brand for resolution . Which is a senseless thing . How can a product will be damaged within 2 days of purchase from your Shopzilla . Meaning your are selling fake products to customers and robbing customers and promoting yourself as a  \u2019s number one E-commerce site .if your are not able to resolve customer issues then shut  everything. Don\u2019t blame customers for your hell  mistakes.
Chutiya h ye
Behaviour of Customer exicutive manager is very good.
Very good girls ??
Helpline service best
If order is cancel then send interest amount of order also
Customer service executive should be technical sound.
Good understanding and resolved issue with requirements.
Thanks ????????
I hope product will be delivered as suggested. Thanks.
I want clear the policy
Other language not available to speak
Proper service
If you are unable to resolve the issue, why you call me? It's been a long time, about one month and issue has been not resolved yer. Customer care executive are unable to resolve my issue. They are only making excuses. Please don't call me in future.
Umair Sir is OP??????
Upgrade the product otherwise all good ????
Pls help customers when ever they need...
I am not interested for this customer care call my problem is not solved and cracked conversation poor Quality for your customer calling experience
The experience was very good. And the customer support executive was also very helpful.
Bahut acche se baat kiye   bhi ki
Normal ok
Issue resolution process as soon as
Sangeeta was good, I hope yo get my product before the preferred date:)
Meri problem   easily handle Kiya ..  issue solve ho gya...Thanks??
Delivery on perfect date
Dealing with Shopzilla not pleasing
My refund related
On time delivery with office time like 9am to 6pm
Thanks customers care
Be clear in the calls
Quickly resolve the problem
Mera kismis 1kg ke jagah par 500gm
Shopzilla  customers care se baat krne per feel hua
Stick to the language preferred.
My call got disconnected abruptly by the customer care executive.
Need Replacement as I got a defective unit
Best touking
none. it is good support team
well mannered & good communication skill.
Nice ?? service
Good support customer on Shopzilla
Normally and simply solution
Hhj
Very Good And Impressive Customer Service
I happy...solved my problem
Very disappointed with services of Shopzilla.
I am very disappointed by Shopzilla.
Very nice to talk your customer officer he deal very smooth and solve my issue
thank you so much Shopzilla
Thanks atleast he mentioned for my issue.
Unsolved problems
The Customer service representative assured me that the services will be enabled quickly so i am partially satisfied. I will be fully satisfied once the service is enabled as it jas been almost 6 months since the service has been blockedSo i once again via this feedback form request the concern team to restore my pay later servicesRegardsKhameshwar
Pleasent,calm,talktive problem understanding
I want help
Good Knowledge
Good toking and good langveg thanks ???????? bossssss
The worst ever service i have ever seen. The agents only do sympathize to customers and provide no resolution. All they do is following the script. They are a stain on the name of service. They only know to read the script. They put their notes and forget the rest. Such a shame on your agents.
Take feedback over phone
Very good support mam
Best voice
Very nycc Shopzilla
6 Times request repeated.
Who ever was on a call with me that guy was perfectly perfect for his job... Thnq so much for all the information ??
Black list those sellers who are supplying bad quality or wrong products
This issue was related to balance in gift card wallet which got expired. Humbly request Shopzilla management to extend the   of such balances if the customer is unable to use the balance amount within said   and the amount should be free of any expiration/ validity period as this is customers own money which he/she used to shop initially on Shopzilla and got refunded subsequently.
Bahut acha bat huaa
I clearly said that delivery guy just disconnected my call and if she can help me by coordinating him to bring that parcel by 4 as i m not home after that, i called delivery guy in the morning and he said i will deliver by 2 PM but now its 4 ,
First u can shove my problem than I will give you review
Not sartifide
Calling recived but not speaking
Start no return product to get return
To Return my product is worst experience I'm facing right now.resolve it as soon as possible.
Language support need for Other no one available waiting for long
good services Shopzilla
Shopzilla customer care fully helpfull
Your customer service is good feedback
I received totally different product. Customer care officer Directly said product has no return policy..I cant do anything.. it means I did a mistake that i used Shopzilla..
Service is excellent
This my
Product value is on SuperBuy same product 70gram 73 rupees but u people had charged me 195 rupees this is completely unacceptable and I want to return this product
Please improve in delivery time to time and faster
Very nice and lovely talk miss 5??
The call suddenly got muted during the conversation but I was on the Line. Customer Support Executive didn't call again after hangup
I am satisfied with conversation
Please add more languages to intaract with people's that can help more to improve
I am so happy with customer service ??
Haahuehehs
I am not very satisfied with the service of Shopzilla, I am very angry, so tell today's date and tell 28th delivery this is a scame ??
Correct information should be given to the consumer Do not give wrong information about any product Reno 7 5G mobile should not be written   7 mobile Reno 7 5G mobile is the same
I already contacted two more executives before this gem. None of them was able to understand my issue with the product. Both were women. One of them was suggesting me what exactly I need to do in case of OBD. It is showing on my interface. But not on theirs. There are a lot of things to mention regarding your service & interaction with those two executives. But due to the right time, I can't. But this guy's efforts that he put to resolve my issue with his best knowledg is  :) once again thank you...brother! Keep it up with this manner & in a polite way. You will shine like a STAR! Have a nice day!
Delivery boy So Bad behave
improve everything about your customer service everything that needed is missing and no words to explain my worst experience
Great experience everytime from Shopzilla customer care
Need to re-think in future purchase from Shopzilla
Unable to connect with your service...you should make some easy method method to reach out
Consultant can't understand my problem ?
No response or resolution to my problem since past 5 days , everyday I\u2019m calling so that my kurta can be returned but as usual only wait wait is being said instead of any proper action to get the outcome ??
Reschedule order could be better....
Foip  should choose the sellers carefully. The seller sent one fan and mentioned the quantity as four. This is not expected.
I am doing to and fro between Shopzilla and IDFC first to resolve a simple issue with Shopzilla pay later plus EMI
Thank you Shopzilla very very thanks for your support
Kind nature and handle very sencierly
Shopzilla is a big brand.Inspite of a big brand I am not satisfied with customer care.I hope it will works fine in future.
Bluetooth damaged
Good Job ??
Whatever may be ta service..if u want resolve costumers problem then all are waste...similiary please solve my problems and do the necessary action against the delivery agent
Looking forward to get resolved soon
Return my money
My issue is still not resolved and it was marked as resolved, please re-open the ticket
Worst product and make sure that supply chain work properly. Delivery guys are giving cal to pick the product and they are not coming to pick in actual. Bad in resolving issues. Very late in responding to customer. Built your competence to compete in this world
They are telling that contact to company service executive to repair where i have the return policy
Create a section of Missing/Undeliverable items section on the Chatbot
Very bad mera order defective delivery kiya hai or castumer care   likhayi hai ab bol rhe hai ki   aap ne nhi likhaya hai or aap ki policy   gyi hai ham khuch nhi kr sakte same on you Shopzilla
A man is older hearted
Good communication with me by the Shopzilla customer care personThank you ..... ????
Trust the customer, not wish master, address the issue and solve as early as possible, don't make the customer fed-up with Shopzilla
Thankyou for your time and service...??
Give replace option please with return
Good  luck
The customer support executive behaviour was very polite nd clear .unse bat karke mujhe bhot accha laga .I was very happy.
The executive was calm and understood my problem. He helped me by resolving my issue.
Improve the delivery system, there are too many delays even in a city like Hyderabad.
Very poor service. Quality and quantity is not same as shown.
Happy with the customer service guy and service provided by him.
Good manners speech
I want my order to be returned or replaced..i have expired product
Executive was very helpful but seller policy made my past few days very difficult. Disappointed by seller but happy the way executive handled this case.
CUSTOMER CARE number should be displayed on website directly or at least on products ordered so we can connect directly and solve issue. Thanks
Try to solve my issue resolved as soon as possible
please inform the name of receiver in order info. Because I am giving gift to relatives & sometime forgot to address.
Very good ..I understood properly..
Problem solve ho gaye hai
The person was pretending not to understand my query.I had to explain again and again and am not sure if I will get a solution shown by his attitude.
Please resovle issue with in sort rime
Installation should happen once product is delivered, and I am waiting for a week time.
The costomer care executive is very good in nature and helpful.??????
please make sure same color and shade be delivered . if not available cancel the order instead of different or alternative shade. ladies are very particular about shades
Dealing good
Nice talk to customers support.
Support team holds up my call for 3 minutes which is really pathetic
Full of nin compoops and new trainees without any knowledge
Good voice
Your rep kept saying I understand your concern but cannot do anything bcz I have chosen a product which has no return policy.I kept asking if I order cheese and u deliver chalk will policy still apply.i asked him to raise complaint but Siraj said he don't have option of raising complaint and second rep said she will connect my call to senior,kept me on hold and then said sorry due to technical reasons call cannot be connected,I should wait for 24-48 hrs
Good telling ??
Ek baat bataye ab mere pass product deliver hua h or aap log ab iska solution 27 Aug tk karenge to pick up or bhi aage ke date m hoga ye aapko nahi lagta   le rahe ho.....  mujhe iske badle main koi ek facewash order   to vo main ab kaise karu usme to   time lag jayega   mujhe yahi paise us karne h agle order m facewash   is order k liye maine pay kiya the!
Pls make easy n comfort policy and give fast delivery service to your costumers
Please educate your customer service with good answers.. automated response we are getting on chatting.. they are useless.. just remove your telephonic customer service..
how can we reach Shopzilla logistics?
Please send me mobile bill
Very good service and immediately solve any query thank you so much for your service and support ??.
i am satisfied for our query related communication.
Should deliver a proper product which will order
Policy in experience
Please help me about my orde
Thanku for help
Mera 1399 rupees kha ke sone   chutiya company