sharmila122125/customer-support-csat huggingface dataset:
If product is defective yu should help your customers And don't provide brand policy if you can't take product back I am your geniun customer but still yu can't provide me a solution Sorry to say but SuperBuy is way better than yu to solve the problems   time i will think twice to buy any product from your website
Lovey ?
Easy return
Your customer care told me to wait 12 days and after 12 days they mark my queries resolved without my knowledge,then why are they call me to.wait for 12 days,very disappointed by Shopzilla services.
Worst experience ever with Shopzilla. Never gonna recommend anyone for purchasing electronic items from this
Nys talking and .My problem and payment issues immediately solved
Meri help kr do plz mere missing produsts
Do not resolve my issu
I love this service costmor care properly respond
She gave me wrong information about product delivery,i asked her about   if i have given wrong delivery mobile number she told me cancel and reorder but   can by email
Make sure not delayed everytime
Pls action to Shopzilla
Call not connecting
Please improve the delivery service
Good axpirinsh
Now I am happy with Shopzilla bzc of executive
I am really very happy to talk exicutive support
I Love You Mam??????
Everything is going perfect.keep it up
Worst service and policy. Never recommended to anyone. Worst means worst. Very irritating for customers. No worries about customer not customer centric
Very Good excutiveGood Behaviour
It's totally froud... Our Rs 4200 approx not be returned already more than call costomer care  not be solve... 14 Aug 2023  is return amount our cancel order.. But totally froud Shopzilla why I'm not in   I'm just live in Dubai.. So I can't legal action on Shopzilla another...
Provide option to upload  picture. I would like to upload picture of this   shoe which is defective
Why you are taking much time for delivery.
There is a guy name   was very unfaithfully.when I told him  that I want to talk to your senior executive they had cut the call without telling me..please look into it
With complete resolution
need to check the product price with market price ,,
Thankyou vishal for resolving my problem
All'good ?? nothing else
I called Shopzilla Customer care 10 times and every time I had to tell my problem right from scratch. there is no work log OR discussion history maintained.
Please make delivery fast
overall happy
Not got money till now when i returned the parcel
Update my contact details in my account
SupperLove u mam.....
Except sorry no information is provided after calling many times.
Not getting satisfied information
Wrost Shopzilla delivery
email communication should be an option as well to communicate for such issues
Please check what you are dispatching is fulfilling customers order or not ,specifically for products of no return policy
Very good girl ?
Customer executive is good
That's wass god satisfied with talking idea is good
Maximum time better price deals didn't get delivered to me
Get AI instead of humans, as your so called executive are worst than AI, at least AI would respond to the query, executive was talking South when I was talking
Shopzilla logistics services needs to be improved.Worst service.
It is excellent & delightful to have such an understanding and quick resolution of customer care executive
Customer care was very polite and very helpful
Good response ??
All over good ??
Good. Tq customer excuite
Support me very good
Please help me and resolve my Motorola g52 ( , 64 GB) display problem as soon as possible.
You had lovely people working for you..
Make sure that the seller delivers products as per the committed date.
I like to way of communicate with customer. Thanks
Poor in Food Delivery Service
Mera koi issue solve nhi hua
Sir explained me very well
Issue want resolved continuously escalating.i felt very bad
Sabse best help center
Strick action
Sorry I have late rec mail so I give feedback 5 days after possitive response and really appreciate u ??
Why my order is not pick up why
Super thank you Shopzilla
The customer care executive is very supportive
We can easily contact customer care
Great job good skill
I'm not happy ??
Give you direct contact number to talk about our problems related with products and services
Where is my order,I am not received any mail and code .kindly revert my money back
Please provide OTP on delivery service as early as possible. For the absence of the above all services degrading and will be damaged in near future.
Not more good
Awesome customer care service company ho to aisee
I am happy with Shopzilla
Very bad support customer Care
Order delayed by 2 days just because the delivery is attempted too late in the evening, I do night shifts and I want my order to be delivered before 4PM like all other shopping websites too.
??? ?? ????? ??
Excellent Behaviour from the Executive
Update a software service for a fast service
Please keep tab on  . The delivery contractors aren't efficient in Shopzilla compared to your competitors.
Good ?? person
Nice in Talking
Customer exicutive don't resolved my issue
Customer care Talking is very good And my problem is not solved my return policy is very last for 5 days receive today tomorrow 9 o'clock not received Delivery boy please receive return my product immediately
Customer care Bahut hi Achha Support Milia    karke   mili
Thank you so much help you ??
Get delivery on time
HE GIVEN SOME SUGGESTION REGARDING MY ISSUE I'LL TRY
Very ?? good customer care helping
Please easy available for costumer
Person is good
Please give into Telugu language
Complain not solved mostly about one month
is very customer support thank you
Super call
Good service for costumers support
Good service bye Shopzilla
response to solve issue immediately not shortly
Good partion
The interaction with customer care representatives is impressive but the issue I am having recently is to change my present mobile number insted of the old number  in order to use the Shopzilla wallet amount to order my expectent product from Shopzilla. Though I have interacted with the customer care representatives regarding the OTP issuse many time, still I have not received the expected result which make me disappointed and frustrating. Please kindly do the needful action.
Please unblock my Shopzilla pay later
My question no result and phone drop customer care not call again me
I am satisfied??
Please don't disconnect without proper information
Very good working ???? Shopzilla I am happy
Plzz resolve my issue.Have already contacted customer service many times.They are assuring for solution.But The technical is not visiting my address.Thankyou!
Customer Service is Very Good
Shipping address phone number should be changeble.
Keep some other options for return request such as physical issues and also options for refund.
No othorite cotmar care
Please reduce response time
The way of talking is very nice and sounding good ..Excellent work poonam keep it up.
Shopzilla didn\u2019t resolve my issue. The product that I purchased from your website is a mono channel speaker but you mention in specification that its configuration channel is stereo and I can\u2019t return this product on the basis of this false description by Shopzilla. This is how you deal your customer .
Please remove no return policy. Every product should have return policy.
Shopzilla's customer care service is good for nothing. The idea is to defend the indefensible. Simply, parroting that cancellation of order was from the seller and there is no way to restore it again is absolutely undesirable and frivolous behaviour. The pricing of the said item at a special price of Re.1/- was based on the condition of a minimum purchase amount. So, how can Shopzilla shirk it's responsibility by saying that the cancellation was from the seller due to quality issues when it is very evident that the act is malafide and with a cheating motive. Why was the item not part of the rest of the order? Why was I delivered  part of the order conducive to the seller and the other part shown as available in the nearest hub. I would have exercised the option of returning the whole order. Importantly, my transaction has been with Shopzilla and it should take responsibility for such arbitrary and malafide cancellation. You should be concerned about your own goodwill and put an end to such incidents. The onus is on Shopzilla to maintain the sanctity of the transaction by ensuring the delivery of the said item. Wrong things keep happening but you should be fair in resolving a genuine grievance of a customer. Please look at your competitors like SuperBuy and Jio Mart for inspiration. I can share with you instances on how well they address customer grievances, with documentary proof. Hope to see a resolution to the long pending complaint by escalation of the issue to the right team since the team handling it till now has been a big dissapoinment. Just for information, such complaints are easily handled by the first level in the above mentioned e-commerce sites.
Lost trust on Shopzilla
Add bangla
After so many time this employee my problem resolve properly and raises a request Good behaviour Very good Thanks
She was very sweet n polite wish her all the very best
Please help every time & In any situation
It is wonderful experience to talk to the person who is dealing with issues resolving process...so happy to know about the reply and response
We want Other representatives also
Please reduce the time of response against query and resolve as soon as possible
Need a callback
His way speaking was very polit
NYC..mem
The executive did not solved my issue
Waited for 10 mins to connect to executive
Worst support
Very quick response by customer support executive. Please provide more information in application/website itself. Thanks Shopzilla! Be honest!! Keep growing ??
Kindly remove all bad quality products
Ashima Has provide excellent resolution
The customer care service is really good
Worst Support Executives.Don't know minimum common sense how to speak to customers.Continuously making the customers to stay in hold.
Product should be delivered in original brand packing along with invoice
Shopzilla se order nahi Karo ga. Aab se
The person whom I have talked is really very nice person she had give her 27 minutes for resolving my problem with full dedication and I have never experienced this from any of the customer support please promote these persons
Shopzilla has very very very poor customer service. Very much disappointed. My issue wasn't resolved still now
Money deducted from my account and refund not yet received
Easy to reach to customer care. ??
Once an issue is reported, the resolving should be reduced to same day or next day instead of existing 4-7 days
Very good men
Please give fast delivery
delivery boy effort sensible person one time is not receive item then cancel the product automatically
Customers liye
Bleady open box delivery
Answer is very responsible defferent from others
While purchase and order information of return and replacement meaning should be explained effectively on order page sothat after item received issues may not come.
No option for choosing multiple query or issue and also no picture uploading option in term of exchange or Reutern
Proper coustomer support
Reshma took care of my issue professionally and I loved the way she explained me the process.Great work
Your delivery/pickup partners and pickup executives are providing worst possible service. When pickup guy never came to pickup the order and still marked the product as product mismatched. Your support executive disconnected the line in between and neither bothered to call back nor provide any resolution instead ticket was closed. Very good going, doom days are not far ahead at this pace!!!!
Good help Shopzilla Shopzilla
Helpfull coustomer service and  sweetly talk with me every time i talk to them
Great ??????
Return and replacement policy with 7 days but customer care say this item not return only replacement this is not fair with customer recommend Shopzilla service not good I am unhappy with Shopzilla journy
Best information
Thank you  .Very nice customer care service
Thank you so much   .For calling with you
Shopzilla wrost online shopping app.
She is a very good personality ??
Donot authorize sellers who turned out to be so much careless and not worried of customers need
Give proper ans to our   don't be on hold don't be irritated our
Nothing Solve My quiery. That produc which is delivered to me is very old around  one year. No any support by Shopzilla. I have told for new product but on Shopzilla side not Give a respond  for new product. Very bad experience. Not good service provide by Shopzilla.
Customer service is amazing but due to some seller I'm upset as they do not delivered proper item
Please refund my payment
Umm the customer care service is good
SuperBuy is best
Improve refund policy
Return & refund
Customer Support Executive help in good manners and try to resolve my issue very easily
mast h
Remove bad sellers from Shopzilla platform
Many more information provided by customer support from customer as on order status increase.
I'm satisfied communication with customer executive
Received remote control of TV but stopped display one digit Supplier 7 days replacement was over so no support by Shopzilla though product is in warranty.Unhappy policy of Shopzilla and seller both.Will not recommend to another customer for this product in future
Shopzilla is getting worse day by day. This Message for Shopzilla not for the advisor
return policy is not adequate....
Please   hai wahi deliver ho aisi policy banaiye jo koi bhi wrong ya mismatch product delivered kar rahe hai unhe Shopzilla ke app se out kar dijiye unka koi bhi product Shopzilla platform par na aane dijiyega please aisi policy    .
Please provide details of courier boy in delivery message so if anything happens we can contact him directly.
My issues is not resolve and
Delivery executives behavior was pathetic
Very good resolved my issue Thx ??
Castmar care sports
Good support helped me with exact delivery agent number.
Respectively talking for customer
he disconnects my call during the conversation and didn't call back
Be truthfull
Nice customer care
Thanks To Shopzilla
Customer executive was good person but make your policies easier
Customer care service is not proper. Please enhance your service to resolve the issue of Customer on priority basis
My problem was not solved yet.i hope it will have been solved
Try to solve issues quickly
I have only one request, Kindly share a hard copy of the invoice at the time of the delivery of the grocery products, as so many SKUs are there, and my booking & delivery location is different.
Very good thanku so much
Service not good provide defective peice no replacement
More than better in future
Improve product delivery on time, we are not getting any product on time.
My query about my review still not resolve
The executive was so good
Thankhs
Very worst customer support
Keep call option seperate, don't integrate in ai support
Now a days orders were getting more delayed Not at all receiving any informationAnd courier partners were not at all calling while it on our for deliveryNot yet received any message or emails or phone callsWorst experience ever
In case order cancelled by Shopzilla please share basic reason for this for customer satisfaction, same as Shopzilla ask when customer cancel any order.
All customer service help to my complain resolve
Customer support should be improved
Aapke sellar sahi nahi hai
If possible can we have some options more than 5 while giving rating because I have experienced such a nice executive.
It's very fantastic service
Help less support
I am not happy because Shopzilla first time deliver effected product
Verify sellers before allowing them to sell products on website. Haven't received refund and feels like seller is a fraud
Issue with the Shopzilla policy not with any executive person.
wonderful customer service
Close your company
good support to solve my problem
Automatic cancelation is very Bad of the Shopzilla desicion!
Provide direct customer care number
I'll buy product for use my auctions but product isn't supporting that application . And now   also dsnt help Me to replace another laptop
Our complaint is not solved. Same problem is continue. Your delivery staff not made  delivery a door step. They called me to his delivery office. It's 3 rd time. Your actions are very bad.
Make the invoices available in My orders tab anytime without discrepancies atleast to the period of warranty
Miss helped me to understand about the complain in very easy manner. #
replace washing machine ordererd on 05 june 2023 which is non working please install on replace or refund the amount
Customer executive is good in his work.
She was really helpful and good
I dont think feedback or suggestions are important for you as you have not taken any action on my issue.
please avoid such defective product seller
plz get my replacement soon i am facing a lot of trouble
Safe zone
Very good communication skill ????
Please contact
Policy mein bahut   hai customer care mein bhi call  e raho aapki problem ka solution nahi hota
She was very polite and charming
Shopzilla is the worst company
Mera problem jaldi solve karo
After delivery. Please support customers if not received the materials from your delivery partner.
Better samjhay
Customer care executive support is good and very polite behavior..
Option for getting money in account rather than gift card on selling back old phone.
Nice call with customer care
Change the delivery company
Awesome  service
Instead of chat you display customer care number
Mera pankha bekaar
Right way to talk.. Everything is good
Lean from SuperBuy
Not resolved my issue..
What happen why are you not interested to resolve the problem?
No Thanks a lot
V v v v vvvvbbbb good
Thank you mam ??       & Nice ?? I love it your Voice ??
I didn't get return for my order that i received misplaced
Customer should have proper visibility of refund status. In current case it's show
Why are u appointed these type fool customer executive?
Cknb
Happy with customer support executive
Customer support is very excellent
Best partition on Shopzilla
Damaged 4 paked but retun requst 1paked
Great service departmentBut dilevery is chutiya
Customer service mam was excellent in communication skils
Customer executive whom I interacted with, understood my concern and put her best effort to resolved.
Excellent receiving
???????? ???? ???????? ?? ???? ????? ??? ?? ????? ???? ?? ???? ???????? ??? ??? ???? ??? ?????????? ???? ????????
I spoke with ashutosh ..his entire format was wrong  zero in opening ,closing,lots of dead air,not followed hold refresh protocol but he was very polite throughout the call.as it was his first call he tried to give his best so I want to encourage him with csat
I haven't got the mail yet so please be sure about it
CC representative has approved my return request and informed me that I will get refund in next 3 days, in next 3 days I got email from Shopzilla stating that my return request has been canceled.
Customer se   important hai Shopzilla   customer   seller or Shopzilla dono milkar wrong item bhejte hai   charge bhi lagate hai jaise ki customer ka   haram ka hai
Please solve delivery issue
Taking so long to Resolve Technical issues
Great experience ??
Airdopes issues with problame
Cancel order the refund you my payment
Very good service I am happy ??
I have only one request, kindly send a hard copy of the bill during the delivery of the grocery products for re-checking the Qty. as my booking & delivery address are different. Please Cooperate.
TOO MUCH TIME TAKEN BY YOU OR YOUR SYSTEM FOR REFUND POLICY.
My issue is not resolved since long time and in the   lthe issue content is not updated
I am happy, customer support services is very good
Its all good Thank you !!
My problem easily solveThank you so much
YOU MUST TAKE IT SERIOUSLYBeing a senior citizen plus member of Shopzilla you must provide some direct contact number as previous which is essential for our daily routine purchasing YOU MUST TIKE. IT SERIOUSLY
Call was done but executive is not able to slove my issue so please make sure my issue will solved soon
Behtareen Experience raha call ka
Do early promotion of mayank he deserves it.
Overall communication is good
Don't resolve my problem
Worst customer support experience.
Nice work frm agent just forgot to mention the Plus member script ????
My issue is not Resolved by tha Customer executive I want to return this Defected order I receive by mistake very poor customer service of Shopzilla Plz solve my issue
Great job mamThank you very much
Executive is so nice and helpful
I am not happy with Shopzilla
I am happy with customer service team Shopzilla specially telecaller
Logistics department is very poor service
Resolution time is vey high upto frustration level of customer
Thank you information
I am shared my all problems without any douts. Love conversation.
for helping me
The customer care lady is very good knowledge about my concern and update my issue very few time taken. Excellent Service ??
No response fake promises
Bakwass
Customer Support Executive is so good and helpful
Full of satisfaction
I am not sure you packed and send me the different fish food by mistake or voluntary... but I don't have good fish.. so I need flowerhorn fish food...
Jaisa chal   chalne do..   mere bolne se ghanta koi change ayega..
Thik you
Very good person good behavior good very good gay
The no. of items in a parcel should be rechecked so that there are no inconveniences caused. As i have received a parcel in which one item is missing
Please check the product before dispatch and recive the picture of packaging.
Shopzilla is very very Cheat company it's because of Shopzilla sale fake product
Supportive and very well spoken customer care executive..Thank you so much for your kind information.
Next level??
Accessible should be much easier
Very bad experience about product.Defective product deliver
Try to resolve issues more faster
Proper opening, apology and also acknowledge the issue. over all Good call. However, you can to work on your script to make the conversation more professionally.
Nice meeting
M happy with customer support executive
A fantastic organisation! Great cutomer support from beginning to end of the process. Wonderful Experience from Many Years i Am Shopping From Shopzilla.
Thanks to Support
Call me sir
All good no problem
Worst experience no one help.
Shopzilla chor hai
All seems good but little improvement in reaching costomer support could be better.
Agent is very helpful.and quick
Make your policy for customer friendly not only for seller friendly
Any changes in the policy, should get customer concent before placing order
Please don't try to cheat us. It's our hard earned money.
Delivery agents are in very hurry and just throw away the groceries without give the bill and matching the items  , app doesn't allow to speak to customer care agent nor it has any customer care number or mail id,please remove the bot that you are using in help needed , and change your policy to help customers , I have successfully uninstalled the app and good bye to Shopzilla .
Got a prompt resolution
was absolutely amazing with his communication and customer service. I have never spoke to someone ever in Shopzilla who sounded more human and not robotic. Loved the way he handled the call.
Pls be like SuperBuy
Lady is good and nice taking happy to service ??
Very good in help very very good
All are good.. no need to improve
Customer support is okay but they taken so much time to resolve, now i will get my next call on 26th of August which is not good even that is not my fault in Product. They sent me this product without any company label and also the wrong product. And now am troubling bcoz of this ..
Very good behaviour accident
Customer care officer has no adequate knowledge
Very Humble Man and Eaisly understand my Concern qnd Responsive personality
Good customer care
Reaching call support
Very easily solving issue
Nice person this person solve my query and I am. Happy with this support team no much happy??????
Refund not return after 1month and 7 to 10 days. Shopzilla service are very bad. Customer not satisfaction for this service. Irritate customer for your service.
Very helpful thank you so much