sharmila122125/customer-support-csat huggingface dataset:
I am happy with the customer care support. Its very easy,the executive very well communicate.
Very good & nice....   ????
Please note the seller sending proper order
Delivery boy ka bed behaviour
Nice customer executive and resolveable member of Shopzilla
I very help ful she is lit but nervous about the query but she helps me in my manner.
Status not updated in the delivery
Very nice response from customer care executive
All is good.. ????
Nothing to be changed everything if easy going and clear with the solution
issue not resolved
make it more easier to reach out to costumer support executive
Talking is good
The Zebronics monitor is not of good quality and useless for me. I need refund not replacement.
No solution for customer  query
Service centre   behaviour and communication is very good
If you delay the promised date of delivery, you must pay compensation either through money or giving Additional discount.Please give value of time of customer
Customer care executive was so nice and humble I love that conversation
Make Hassel free return.
Please try to make sure the product sending to the customer is right.
process should be fast
** u ??
Just be sure,The same error doesn't repeat again
You people are making fool in this issue
Product item missing
to talk with customer support
Very nice personGood handling my problem...
Fast customer service
Support executive was very polite and supportive
Riya was very genuine and polite. She understood my problem and tried to help in any way possible. It was nice interacting with her
Your package some time not better.so further more care fully package
Totally disappointed
Try to resolve the issues as soon as possible
Worst service ever seen in my life
Exicutive is very good in helping to solve the issue
Bahut bahut dhanyawad sir thanks
Delivered boy no time table please time to time delivery
It will be better if the customer executive service is through chat also
Shafia was excellent, but the last experience with agent before shafia is worst. He was able to hear me but acted as if I'm not audible. Please provide notification or email response if there's a delay in picking up order placed for return. Very disappointed by service.
Thak you.
Very Swift to communicate with customer..
over all thing was good your customer support was also nice i think from your side everything is good. But let's see will you solve my problem or not
GREAT JOB BY AGENT ON CALL
Shopzilla customer service is far better than any other e-commerce website. I will always purchase from Shopzilla only. Kudos to you guys for making shopping so easy.
Adminstration department is ok . Delivery unit people are causing deduction in goodwill of the company.Like threatened behaviour from delivery boy to me
Don\u2019t falsely commit the delivery date when we select the product as we plan accordingly. Also don\u2019t overload the delivery executive so much that he takes the parcel for deliveries beyond his capacity making wait customers without informing hoping that the customer would get the parcel at the end of the day but later we get call from the delivery executive that he can\u2019t deliver due to overload of parcels.
Great execution
Please Resolve the customer\u2019s query as soon as possible
Very bad experience instead of SuperBuy
Once the payment is received, it should should be reflected in order
This talk is very nice
worst experience even you say that i am a plus customer.
well explained
Nice took you customer service
The brands selling on your platform should be genuine and should provide valid mail address and phone number.
My refund hasbeen not credited my bank account
sake to plss change kr dena product m use nhi kr   ise faltu   gya mere liye bhek dungi..
Overall customer service Executive able to solve my problem..Thanks Shopzilla
Service not good
Good men
issue not resloved
Mail not received at your side although my delivery buy pick my watch after confirming on call by Shopzilla
should. Be on time
Hope you'll solve my problem as soon as possible
Great ?? job's ms.....
Thank you for solving my problem madam..
Please improve system update payment related information as soon as possible, sometime is mismatch.
Call quality was not good and voice was not clear
Good customer support But I'm plus member   but my parcel not delivered on time         Thanks
I Am Happy To Choosing Shopzilla. There
Should be direct costumer care support number to contact
Supporting ok
On hold call 30mnt
Urgent call
I am unhappy for Shopzilla logistic
Kindly provide your email id on your website
Call quality
Nothing resolved just manipulation by your side
Please give access to customer executive for logistics... Very bad..... So much annoying
I AM NOT SATISFIED WITH THE SERVICE PROVIDED BY Shopzilla. MY ORDER IS DELAYED AFTER COMMENTING THE DATE OF DELIVERY WHEN I ORDER THE PRODUCT. TILL NOW I DONE YET RECEIVED THE PRODUCTS.
Sarvise my hepy
Costomer surves good ??
Provide direct costumer support.
More option for replacement.
I have had issues with reaching and problem resolving with previous orders, but was very happy to see the effort of my current executive in trying to resolve the issue.
Tocking to nice..
Team members v good
please strict rule of field boy.
Try to resolve customer's issues , not happy with the service provided
Thank you so much Shopzilla customer service
He is very good person and he know how to deal with customer Thank you ??
Very professional customer support executive
Babsb
Coustmer   hone do plz
Aapse baat karke bahut achcha   aise hi sir aap sahayata  e Rahe
Vary vary good service thanks ??
Jcjcjf
Very bad services
Duplicate product
Why the mistake of the seller is a mistake and the mistake of customer is a
Your customer care executive responded very well who spoke to me fr 8.20pm now..  good ??
I am trying to connect with Shopzilla support team from 4 days but unable to connect. Even though I connected today there was issue with technical support.
It was really lovely speaking to the customer care executive, He listened to me so patiently and calmy provided me with the solution...Best customer care executive till now I came across in Shopzilla....May he soars the skies highKudos to Shopzilla team for having him.....
Very poor interaction your executive. Policies are very bad. Items should be tracked on realtime to increase customer satisfaction. Today is the delivery date and item has not reached the nearest delivery hub.
It's really help me
Bahut aache se baat kru
He solved the issue quickly. He was very professional. I thank him for the support.
Awesome??????
The poduct specification mentioned on the website should match with the specification mentioned in the order email. Also same product should be delivered.
Product Pickup and refund should be fast
Good customer support ??
Please have refund policy in all products. Please
Please improve your policy for nonreturnable items to make these more customer friendly. Often sellers send wrong or different products and it makes things difficult for us. This is the second time I faced this issue.  In first instance, I had to simply discard the item and it was a complte loss for me.
Pickup boy must send photo for doorstep delivery or pickup so that they can be watched
Very bad poor service Shopzilla
Check product ownership
Please my refund
Somebody but wrong email and you still contac me!!! Find original customer!
Kyu ki mera ko bhaut achalagha   batt kar keh sir   ajeh se.   ho app is liya app ko mere tarse thank you very much ok please return jaru kar dena bhai ok
Smooth talk
Thanks you mam for help me ???? thanks Shopzilla
Thank you so much.Thank you customer care support.Support me.
Very good service I'm happy about this
Mam is very good and smart thank you mam for your help have a great day of your life ????????????????????????
Costomer exicutive talk very respective manners they solve my all quairy
Requested for needful action against detective delivery of floor, floor not useable as floor worms inside it. But customer support raising return request why ?
Very good gid
for good service
Thanku so
Product not function very bad product
Took a long time to reach your customer support please appoint more people to resolve the issue faster. It will help us will save our valuable time and more people will get jobs. So, think about it.
Solve the problem immediately
Tq so   sir
Customer service representative good work
Improve the quality of delivery
Customer support executive has some disturbance throughout her conversation that I could barely understand the information she passed to me. I request to improve the call quality as I could here more than one voice.
Good costumer
The delivary sarvice man bad
Bad facilities
For the last 9 days there is no return order in your team, what is your team doing?
Call transferred to seniors and 3 Rd call disconnected by senior  . Raise an warning letter on her name
No one can help customers.only sales reasone, companie going to bad path
Awsm person
Nice ???? thanks
So dissatisfied with ur service
It was good interaction and fruitful.
Good varry good??????????????????
Don't make promises which can't be delivered.Least we can't be in assumption that delivery can happen.Never make such false promises
Please do something for my refund wrong material pickup on date 3 Aug not refund not done
30 min se upar baat huvi hai
sir the product i ordered is not the product and i ordered number 6 it is number 7 the color and model have also changed
Very polite and helpful customer executive. Thank you for your help??
Please make policies more flexible
xc vd c
Very good manners of the customer service executive
Not any issue with costumer executive, issue with installation  of any electronic product
sir please help  return my oder
Customer care support help as soon as possible
Happy ??
The shoe is different from the image in your website. I took it under the request of the delivery man who suggested me to place a return request. The order and return address is labeled with \"work\" and I didn't go there today (Sunday). I consulted with customer care who assured me that the return is possible on Monday. But, now it is not accepting.
This very bad product she is not working he will duplicate product
Customer support agent is good and very supportive. Thanks for your kind support.
Happy with Shopzilla services.
Dealing consultant was very nice,polite and helpful.
Shukriya asra.G
Customer representative was very polite
Shopzilla do inhance and improve your pic up service.pickup boy is not supporting and not understand my concern.
Why again same technician who scammed me twice assigned to me again. If this time again he did same, will take action both Shopzilla and duroflex.
10 days & a simple installation of side table hasn't been done
I really liked his way of talking and he helped me a lot.?
Bhot acha raha
Customer care in Other language
Ensure good quality of products are sent to customer under no return policy.
Customer care number provide
Reduce issue resolution time
No thanks..
Feedback was asked without resolving the issue. This practice itself is wrong. First resolve the issue
Very Very bad ??
Please try to give coustomer details of all transactions via Shopzilla pay later or other in main account
2 month are gone my refund are not succeed
Very good customer service executive...shis very helpful and very understanding person and thanks to resolve my problem thank you mam ??
Nice to talk you mr.   I understand our conversation and thanks I give you five rating ????
In book purchasing this type of problem will not occurred
Provide some penalty amount to the costumer, if costumer amount stucked by Shopzilla mistakes.
Bad sarvice by Shopzilla
Pls slove my return problem
Customer care executive resolved my issue thanku &please don't do this that customers r recieving totally different product instead what we ordered please don't do this
Matiral not proper date delivery I m verry disappointing your services then I cancel my product
Please provide me Telugu language also
The call was disconnected and the executive didn't bother to callback considering the gravity of the issue.
Every think is good.. I have good interaction with abhishek...
Call multiple time at customer support. Team senior executive   is not ready to escalate call neither to able to give proper response. She said within two hour someone will call you. But nobody called. Pathetic support
My issue is not resolved but you are just giving message that issue is resolved.My money is not refunded.Worst service
Thank you??
Excellent Customer Service
Thanks For Reslove My Issu
Try to give fast delivery (on time ).
Very nice customer service response
They Can't send Us Email Of resolution
Kindly accpet the return resquest, as it is highly disappointing to receive a different and used product.
Item which u deliver me yesterday it is broken during useing
Service is poor
Instead of helping customers executive is trying to convince customer for a replacement and defending the seller. There should be happy customer policy. The issue is not resolved but ticket is closed. Asked for escalation but that was also avoided.
way of talking is extremely good
Pathetic worst service Torturing SuperBuy is best
Very very very nice ??
I reached out to Shopzilla's customer support to get my concern sorted, but I'm frustrated that even after dealing with their executives, my issue still lingers. It's exasperating that the representatives only provide assurances without actually getting to the bottom of the problem.
They can handle my problem very quitely
is literally so nice.
Kindly update delivery true information delivery not received the date you mantion very poor from you
Solve this problem till Tuesday
Your products and customer service are ridiculous.you guys are not admitting that you have mis sold the product but locking horn with the customer stating that you didn't check the description carefully.Shopzilla is completely useless.
Just help with either in getting my order or my refund.. nothing else
Shopzilla we trust you my order I want to order my location
An executive name aashish I appreciate him .just love his behaviour
Advisor was too brilliant in customer handling
Orders must delivered properly & in adequate quantity
Fully devoted towards work.
Very Friendly your acsecutive nice to talk to u .
Coustomer care not supported very bad experience
Worst service by Shopzilla and customer executive. Orally mentioned product will be delivered in 3 days. But I\u2019m ticket he mentioned as 7 days to deliver. Waste customer executive.
When the product is defective and not comfortable, please make arrangements for purchasing different products or refund facilities. Instead of replacing same product.
It's more convenient that they call back ....thnk u Shopzilla
no delivery on time every time is delaye
This lady disconnected my call and no resolution provided to me.behaviour not good and bad experience no ethics, idiot person 1st time I'm talking give a complain regards this lady
Customer service Is good
Boring to hear one thing repeatedly
No need to improve
Customer care service person was so kind and helpful to me.so convenience to me
I was unable to get grocery delivery on my pincode 584122 past from 2 months. I don't know the issue with seller or corrier partner. What ever it may be, I want grocery delivery to my pincode. I am regular customer of Shopzilla past from 5 to 6 years. Please take my concern, hope I will get resolution early. Thank you.
Return service is not flexible
I connected Shopzilla customer service several times regarding the delivery of my lenovo loq laptop but there's no improvement in delivery timeline i want my product earlier from the date of delivery but you not help me after my request i am very dissatisfied with the delivery and customer service of Shopzilla next I think twice before buying anything from you very poor logistic services
???? ??? ??? ?? ????? ?? ???? ??? ?? ?? ???? ??????? ??? ??? ?? ?????? ??? ?? ????? ???????? ????? ?? ???? ??? ?? ??????? ??? ??? ??? ???? ??? ??? ?? ???? ??? ???? ??? ??? ?? ?????? ??? ?? ??? ?? ?????
Auto cancel is very bad
Madem thanks
Material return process required same as delivery process.
Non relavant solutions
Vartalap to bohut achha huaa par resolve nhi huaa
Very helpful this dear mam thanku??
whenever date is finalized for delivery in this date delivery will be done...
Expecting right solution
Every thing is fine by ShopzillaBut there is a issue on while reedming something what i purchased
Plz try to understand customer\u2019s concern rather than telling details which we could also see on the app\u2026.
Your support is bad
Easy and to reach out merchant
Good conversation with executive
He can\u2019t slove my quarry.
audit this call please
give more importance for customer supports
Please inform priorly about the delivery
Good service for Shopzilla customer care and not perfect station Shopzilla in shoping no esily support for customer
After a long time I got a person (Mr.  ) who understands my problems & concern thank you so much.
???? ????? ??? ???? ?????
Very Pathetic Service.
Delivery agent person obeying improvement is needed.
Worst experience ever with Shopzilla and its product PERFECT HOME BOX BED.
But problem not solve ..Shopzilla not properly work on customer problem...Customer responsibility nothing!!
Make simple to connect to customer executive instead of long waiting cal.
Support assistant partner is very polite nd mannerful talking sense
Taking with the customer executive was really helpful.. and hope they will clear my issue really soon
Still dont get the realme support service
Such nice support customer care
I need to wait for 5min in IVR to reach to customer executive. The wait time can be reduced.
Not helpful your employee
krne se achha   problem   gya
Received very bad quality from Shopzilla I never buy these products again from you I received third class quality which is bad for my skin please return your product I don't need anymore
Madam patiently listened to me and redressedy issue. It was a lot for me.
Grocery order issue in my every order... Please focus delivered my order at once without my time wasting.
Thanks for understanding me
Response was good
Nice amazing work politely decent I like it thank for helping me.  ????
Please try to teach pollite behaviour of delivery agent
Wasn't his mistake so can't blame him. He did his job well. Rest about the Shopzilla services, pathetic as usual. No on time delivery. Still waiting for delivery, seems will be delayed as usual. I receive it today good else will cancel it by 12.00am. Not OK to ignore the repeated issue.
Customer care not resolving my issue
Nice work sir
I am a Shopzilla plus member more than 7 to 8 years.frist time Bad experience Shopzilla.My Two order booked on 8 th August and still not delivered. Bad delivery on time, Bad interaction by customer care. I Think Stop the purchase by Shopzilla and Go Other online site
My Problem Emergency Resolved
Shopzilla is not supporting for warranty of product it's a she for Shopzilla
Very bad service of Shopzilla
Super great customer service my Mr.   - voice process was so helpful
It tooks a long time to wait for call so minimise time for wait so we can connect customer care executive in less time
Please track your delivery partners.We were expecting our delivery, we got a call and were waiting the whole evening only to get an SMS at the end that the delivery could not be done.
yesterday i ordered Samsung mobiles with cover it has shown as separate orders i cancelled one order but both orders cancelled.
Very good customer support thank you ????
My item was missing
I talked to the customer of Shopzilla and explained very well what is the problem of my customer ... Thank you Shopzilla
eat healthy think better..
??????? ???? ?? ????????? ?? ?? ???? ????? ??? ?? ??? ?? ???? ??? ????? ???? ????-???? ???????
Always when I tried connecting customer care, it takes a lot of time to reach, pls correct that
Sare customer care member     chahiye.   problem   or solve kare. You are soo good and fantastic girl. Aap comfortable hoo too send mee your instagram id just for friend.
Problem to solve hue hi nai ky feedback de
thank you very much for solving my problem
not getting any solution
Thank u sir
Itna wait   ap call duration me use
Very good customer support team
Customer service is very good ??I am impressed ??And Return policy na hote hue bhi mere damaged item ko return karaya isliye Shopzilla ko meri traf se Thank you so much????????
Shopzilla SUCKS BIG TIME YOU BUNCH OF IDIOTS
Thanks for try to understand my problem and try to solve
Bluetooth is not working of your products
Pls help me
Don't solve my problem
Try to deliver right product.
Try to deliver correct product
My return request was automatically cancelled by   and the customer service executive assured me to resolved the issue asap. His behaviour was good but I am worried whether my issue will be addressed or not. Please team   dont do the same with your valuable customers
Baat karne m.theek hai
5 tareekh order 15 tareekh ko milne ka bolte he 10 din me...Chutiya banate he or kuch nahi
Many time observed that while return the product return option not working properly as giving any error so need to work on it.
Service is very very bad ????????
Polite and help to solve query
Amazing experience with customer service.
Voice quality is very bad
Please maintain the customer support like this only and please deliver better products not a expired one
Very good paresan
Verybad experience
Very very bed experience from your service every time product delivery delay
amazing ??Thank you Shopzilla Nice customer service
Please resolve my problem
Shopzilla seller duplicate ghatiya product sale Shopzilla customer support team is not help provide very poor feedback customer support team
Mujhe accha lga bat kr k sir ne acche se meri bat   or mujhe Shopzilla per bharosa dilaya mai Shopzilla ko chhodne k mood me tha per ab nahi qki customer support is good
Some delivery delay
It took me 5 calls and 2 escalations to arrange for a return pickup which is insane. Please improve your technicians knowledge. Whatever this person has done could have been done by the technician I spoke in the morning.
Sir, meri problem solved karne   sir ne meri problem assni se solve kar di
Thank You  for resolving my problem
Very Bad experience with Shopzilla. How come you will cancel.my exchange, when your team has mistake. I placed sell back option on 7th and till now no one came. When there is a escalation from customer, you should have mechanism to handle in a better way
Baat kafi ache   or problem bhi solve ki
Excellent service done ????
Pathetic customer support
I want to return my product and want any refund so if you can help so please help regarding this issue
Five star ?????????? Thank you   ??
Thanks sar
Consultant cut the call with solving query.Bad experience.
Coustomer executive is very good behaviour.but Shopzilla is a frod company.
Nice information full supported
Try now best discussion
Too much wait is not good. Try to be more flexible.
Thanks you Shopzilla exicutive for solving my problem
You guys are the worst **ing company . More than a month it has been and didn\u2019t refund my money for my Ac which I prepaid. I am **ing suing you guys
Worst service ever seen by Shopzilla
Take care of your customer, be humanistic don't block accounts
Product return policy
Taking too long to resolve the issue.....
Chat facility to be enhanced like WhatsApp
Very good talking experience  then other
He is very very good
Good effort by executive
Delivery at the same date
Sir mare item direct & change
Gud customer care
????? ?? ??????? ??? ??
No thaks
Love you sir ???
I hope refund my credit
your executive was very well spoken
Bad quality.damaged product.
Best of the best .....One of the customer ??
Your customer care executive has suggested me to cancel my existing return pickup request and put a new return pickup request by choosing   product received as option and No brand name as suboption but after doing so I am still waiting for the return option to be enabled for me.1 whole day wasted.
Not good not supported customer care slow customer
Sellers are fraud...some sellers
Once the order has been Cancelled don't take too much time to regund