sharmila122125/customer-support-csat huggingface dataset:
Friendly customer support thank you Shopzilla
Thanks to castmar
Services must be customer friendly. Its not the responsibility of customer to talk to the seller for any issues, it should be resoved by Shopzilla itself as there is no meaning to communicate to seller as the product purchased from Shopzilla. I talked to the HAVELLS company as per Shopzilla request regarding my latest product replacement/exchange, they told me talk to Shopzilla and we are not responsible for anything as you baught it from them.
Every thing good ??
Good sporrt
Fully satisfied with you executive
Direct customer care no. And mail id for Shopzilla, it takes hours to arrange call back on chat, also it took 10 incomplete calls before the final call
Your communications and dealing with your customer is too much poor. I am totally disappointed with your service. It's two months still now i haven't got my product. And you aren't refund my money back ????????????????????????????????????????Give my money back
Tie up Courier isn't good. Courier provides very bad Service. Without attempting update attempt.
No resolution even in 12 hours in false rejection done by the delivery agent
Good communication and good behaviour
Very good mem and instance solution
Just delivery status to be current time
Take care to deliver ordered product as described in the app.
Behavior  is very good I am satisfied your concern thanks Shopzilla
Mera pement so nhi kar rha h
Very good customer care service amd thanks sir for this time take me a time
I would like to thanks to Deepika for address and resolve my query regarding wrong and damaged product return in a very professional and supportive mannerThese people make Shopzilla our first choiceThank you Deepika??Thanks Shopzilla ??
Very very good executive talking and supporting Shweta madam ????????
Some time product\u2019s companies not responding  than Shopzilla take to respond on it
Please provide Feedback on App Easily
Direct contact of customer care
Good saeivse
Awesome and loveable
Check Products Quality Before Sale
Superb customer care service...
Pay now option must be fixed.On cash on delivery service.
Very happyMy problem was solved
Nice ?? help
Shopzilla does not go with its own policy related to Shopzilla pay later.
Very good conversation customer service
App too good & all services very good & Helpful
good service & good sport
5rating good response
Google man
Worst services by Shopzilla
I felt good after talking to you because my problem was solved. But please postpone my delivery till tomorrow.
Need to improve the policy
Right your Shopzilla
Best suggestion found
Do not do deals that you cant keep up to
Bakvas
2 PIPES MISSING
Please make the process easy So that customer can easily reach to the customer service executive through call.
Kindly deliver products in time
Good communication with ankita
Time is no work
The customer care executive   was really helpful is addressing my query. Hope it gets resolved on priority
Thanks, Shopzilla team
Customer service is words
Good service but more essu
Need improvement in the features of application, as it's not user friendly
Overall good response from your side
Till not solve my problem
Stick to Time schedule.
Try to solve seller problem
Your wish masters behavior is very bad and very rude
Try to deliver products on time...
Shopzilla ka   care ka dhanyvad
Make policy for seller late ddel8very
Issue Not Resolved
Thanks for saporting Shopzilla
My own experience Shopzilla Online payment services are bullshit and response from the team also bullshit
Madam ne mere se ache se bat ki or meri problem ko bhi   kiya
Coustomer product service awesome.
Good service thanks again
Very good costume service ??
Happy to talk with your employee who solve my problem
I m unhappy to HRX shoes return but not responses from Shopzilla service, wrongly product delivered than Shopzilla service not properly respond to me.
Very impressive and effective communication and he gave me a proper solution of my problem.
Overall it is a good experience
Nice to communicate with me'??
I want to change the delivery address, but cunsoltant denied.
Need to update automated support interface for more user friendly
Customer Care auto call disconnect.
all Shopzilla staf good .
The customer service agent was very polite and was helpful.
Executive is supported me  lot related to my quarries,,,, and hence she solved my problem also,,, its a nice talk...
Some sellers aren't good like what I got the experience with the current product
As fast as possible need delivery
Very good costume care services
Customer support service is ok. But the issue should also be resolved soon.
Worst customer service i have ever seen
Nice sir mujhe apne baat karke bhot acha laga sir plz mara oder jalde cancal kar de jea
Refund deley
Excellent communication and resolve my problem
Resolve problems quickly
Shopzilla is better for good customer support
Faltu facility
Happy to hear executive resolving problem skill... Thank you sir??
SANKI LOVER
all is best but my issue is not resolved
Mam ne meri bhut bhut help ki hai uske lye unko bhut bhut thanks
Share number to contact customer services directly
You can claim the coupon after deliveryHow to claim?  THE LINK IS NOT WORKING  it is saying https://www.Shopzilla.com/spotify-premium-1-aq27di-store
It was nice talking to you, you will definitely help me
I still didn't get my invoice
Yery long time our refunded not completed   Shopzilla regular castmar for Shopzilla long time  but Shopzilla a very bad service provider for Shopzilla
To make easy customer care support
Zero and very slow facility
Provide every information to coustomers which is written before ordering the product on same time
Reduce the hammer noise behind it makes cumbersome to understand what the person is saying.
Need atleast one comunication after automatically cancelled and resolve problems lill fast by you
Very nice and simple way to understand my issue by your customer supporter
Well support
Thank you so much for your help
Good response Costomer care Shopzilla
My provided your consultancy
Very grace and polite ..an effective support staff she was....
Customer sidhe customer care se sampark nahin   ismein sudhar Karen aur helpline
Very good man best best 10 of 10
Not having knowledge
Help is greet and very good support
By mistake I had ordered size 'L' instead of 'M' but I had to cancel the order and place a fresh instead of getting the size of the product changed in the same order itself.
Nice.. ??
Way of taking is good
Very poor delivery service
i called yesterday regarding the pick up of my order but that executive named   was so unprofessional like told her what the issue is but she didn't raised the complaint, so no help was provided but today when I told the other executive my issue he was much more professional and polite and did raised my complaint. i was really angry at the initial executive but today he was much better than her.you need to have employees like him not like her who just sit there and do absolutely nothing, and provide no guest service.
Good service provider
Please deliver the correct product that we have ordered for
Nee fast delivery as soon as possible...
One of the worst service ever i seen, time wasting service,More than 12 time i called customer care number but i can't.No any proper solution,Every time order delay and not respondingEvery time get only reason of technical issuesEvery day there is technical issues?
Problem didn't resolved but conversation with an executive satisfies
U m fine and help ful Shopzilla comstm ceyar so I m happy ??
Special thanks mam ??
Sucks, can't even change the phone number or login to my own account
ORDERED 2 QTY BUT RECEIVED 1 QTY SHORT. PARACHUTE OIL. DELIVERY CHALLAN/BIIL NOT PROVIDED.
Bahut achcha mam
There are no ny word to discribe how to give feedback a such a cheap sevice.Also, I would want to Shopzilla team to take responsibility to our elete customers service.
Ati su\u00F1dar jbab
Product should be come very quickly.
This is last order after this I deactivated my account
bahut santust aapse bat kar ke
I am totally disappointed on Shopzilla but the executive sister is very good.
Logistics is very poor
Customer care executive didn't answered my query and also gone silent without responding
Very very good customer
The customer support team is very helpful and concerned about the customer's feelings...
Shopzilla Customer Care good
Inhance the connecting features with wishmaster or dilevery agent.   I face lots of issue regarding my last order
Pichle 1.5 months se Mera ak bhi order diliver nhi ho rha Kyoki pehle muje Shopzilla ke hub   pickup karna padta tha or   unhe door step dilivery ka kha toh unhone mere orders ko out of dilivery or call tak karna band kar Diya or order cancel krne suru kiye jiski mene Shopzilla   complaints ki par   aapse koi action nhi ho   vajah se mere orders   diliver nhi   or ab aap mere orders par cancellation fee bhi lete   order aapki taraf se cancel   or aapke excutive se bat kre toh vo roj 3-4 rati ratai lines kah kr call end kar dete hai par resolution nhi de pate   nhi kis vayakti ne aesa  system banaya hai ki ak dilivery partner Shopzilla ka boss ban kr   jis par Shopzilla   koi karvai nhi kar skta .??????
Very very good sarvieses love it.
Parassuthar
Customer care is shit
?????? ?? ??????? ?? ??? ??Thank you Abhishek sir
Customer executive response is very good & politily. He understand my issue & help resolved itThanks
Ask your support executives to not hang up customer call
Very good job team Shopzilla
No, please solve my invoice bill problem Thanks Shopzilla team
Baki sb thik hai bs seller ke end se product sahi bheja karo
Shopzilla delivery service is one of worst in present competitive situation. I have faced the same issue two times within 3 times. And Shopzilla never reverse the amount with interest on cancellation where problem is at Shopzilla and customer have to additional amount in form of Interest Or processing charge to Credit Card where they have no fault.
Your courier partner Shopzilla is not at all good in terms of courior delivery.Please discontinue that pathetic courier partner from Shopzilla.
Very nice and friendly response
I am so sorry   for feedback because now my issue is not resolve and I want to know about the information of the Shopzilla backend team but you said no update so make sure you will improve it asap
Very bad service.
Very very bad service Shopzilla.
Firstly he responded me with a wrong resolution method, Then he provided me the number which does not exist
One of the best costumer agent in your Shopzilla customer service....   for giving me this wonderful information and .......
VERY VERY GOOD CUSTOMER SERVICE
Customer service is good, but delivery services are poor.
Good Service and Supprt Team and Helpfull Talking
To connect executive it is very difficult
Start calling seller care yourself since sellers exploit your policies against your customers rejecting it deliberately if you people show no help we are finally go to consumer court instead. Your customer care executive   (as she told reluctantly and initially did not give her name saying its private details )took 50 minutes and did no help. She had poor knowledge of subject ..wasted my time with giving information whi h i already knew
Time pass time   when I get my money back
Send me a Samsung customer guy to solve my problem
Return policy change for defective item or not working item .
Customer care excuetive was awesome.. Not sure why you people do not promote her. She can take Shopzilla to another level.
Customer support is very good they solve my issue on time and his way of talking is impressive and also behaviour are too good
3rd class service
Awesome experience great person
Pathetic service's
Please sell original product, some sellers are fake and it's product is also fake
My problem are not solve plz help me for change my product.. This product are very bed and dummy
I have deactivated my account and suggest to others that dont buy any productfrom Shopzilla.
Super Shopzilla
Nice ?? memorable day to speak with you ??????   ?? to speak ??? thanks ??????
Worst delivery experience by delivery boy name Ramesh
Happy with the service ??
Vary bad
Your customer support team is very good communication ??
I am setified
Delete group buy as it is not working properly. When i sent link, this time it is asking pincode. After entering any pincode,it is displaying that this pincode is not available. Just it is rejecting any pincode.
Thnx For Supporting
Need more experience person
Xgkxhlcul
One time the call have been missed and we try to contact them back but we don't contact easily, so kindly improve the service in this way and provide us instant service as soon as possible.. Thanks Shopzilla for hearing our issues...
Best coustemer service
Good talk resolve my issue
Customer service is very helpful and they talk in very polite manner ??
What customer see in app is not showing for customer support team in terms of raised issues, this should be fixed.
Polity customer service,happy to shop with Shopzilla
Policy should be clear and delivery agent and coustomer should have same policy which coustomer ordered a delivery
I will never use Shopzilla and my family and friends also
very good customer Supported.
Very late delevery
Make arrangements for the costomer to contact more quickly.  And every account should have call back request option.  Chat option is not needed because chat is not useful.  The proper answer to the chat proper inquiry is not available.  A few options come back.
Shopzilla costumer caere op for girl nay boy
Me issue is still not resolved,  hope to get it done soon
Pls provide reasonable response if order get cancelled by your side
very good talking experience with customer care executive Miss   madam...thank u.
The return request was cancelled without any intimation and now since the return period is over they are not refunding the amount
Check products when you sending to customerItems working properly or not
My problem is not solve
Shopzilla should help unhappy customer.
Your coustumer care is excellent but your Shopzilla service agent   is a bad
I am happy with solve my problem
No issues sort out ,only next day sort out issue, complaint forward speak,not done problem my, 4 call in a last 2 days but issue not resolved.
Please be sure commitment what the matter initiated to the customer
Every time I call I have to explain the situation to a new person.that's why it taking more time
I hate you not Bluetooth working Airdropes131
You are not solving my query and it's been 25 days, please give me my refund. You are just giving me dates but never resolve my issue. With this type of service i would never buy again from Shopzilla
Try to deliever the products as per mention date...
Kindly send correct items always
This support system is totally fraud.
Your properly delivery not received wrong item time show and any delay product information time Clint
Some middleman like technician complicate the matter most probably due to their own personal interest. Ultimately customer is the sufferer. Shopzilla should look into this issue.
Good salf my problems
Sumit was good and polite. He answered my query, he has good process knowledge as well
If we order multiple items ( I am talking about if I order multiple items on Monday all orders which I made on that day if all that multiple items get delivered same-day same time then it's great )please help us to get it reshedule all order on the same day same time.instead of waiting for each order or being available if we get all orders on the same days which we have order.
Please take action on my order defective Maeq TV to return or exchange as soon as possible ??
Refund process delay please look this matter.
Nice customer executive, so impressed talking with.. F
All information is okay
my problem is not solw
Just doing waste of time of customer without doing any help to them. This people don't know the value of time. They are just fooling us my problem related to ausu laptop has not solved from more then 2 weeks . Need strict action
Thank you Shopzilla support
this was after calling 4th time the customer care finally took initiative to solve my problem.
More noices
Koi help nahi kiya ja raha hai na koi sahi bata   hai humra saman delevery nahi   hai 25 din   or na cencel hi raha on line pement kar diya hu hum bhaut   compani se
Thank you Shivani mam
Nice information gupta bhai
Be alart from delivery boy
Had good customer service experience regarding my issue, hope my issue resolves soon. Thankyou
10 days gone but my issue is not resolved.
She was so nice, I loved talking with her
I dont get refund of my order since 17 august 2023
It's good that  resolved issue ??
Very helpful good service ??
Please check with these fraud sellers
Sir     sir   krke
My issue is queeqly resolvedExecutive support is necessary
He fools me to get rating only.
remove such type of seller who purchase paid review by sending cash back of 25 for fake paid review
I hv talk to a Very humble person, neeraj thank u for listening my problem so patiently,   You...
Shopzilla service very bad You can improve your delivery agent.
Fake product Very bed experience with this product
Haras me my money no come back 2month haras bt my money no back I complain cribercrime police
Shopzilla app has some technical issues/bugs. When I tried to open my orders page or Shopzilla pay Later page it's not opening and it's just loading all the time and it is taking a long time to open the pages so please consider this and resolve all the bugs/issues as soon as possible.
Your delivery agents don't contact customers and return orders without communication
Quality check before dispatch
For damaged product , please take prompt action for replacement or refund.
Reduce time which was given by the customer executive
Improve performance  of app data
Else good
Doesn't received mail
Dedicated employee requirement
Frequently getting delivery delayed
Pl mention  accurate date of product
???? ??????????? ?????? ???
Very nice and very helpful good service Thanks ??
it's very good app for shopping. thanks!
Make easier for coustomers to shop
If there is to choose pickup as well as delivery date it will be good
If u can't return the item why are you mentioned for return policy.Your service & customer support is very poor. If you can't return my item I will help the jurisdiction
If does not complete the terms then don't show on site
Very poor experience with Shopzilla worng item delivered
Everything is okay you guys just make it simple to reach you but CSA provided me the enquiry very good
Delivery partner service is poor...... Shopzilla is behave with disrespect
Customer care person was really appreciable\u2026politely he solved the issue and assured that my ordered product will be delivered\u2026thank u
They don't have ani information about the hub
Customer care behaviour is good...
No comments all is good for this person
Kindly do necessary steps for Supplier; those are not supplied proper quality of product...
Costumer care tried best to resolve my issue I am very happy thank u
Lovely voice
Executive should understand every queries and try level best to solve issues
Good and polarity behaviour
I have ordered four product. I have got refund of one product. 3 products are not getting returned.please help & give me refund on priority bases.
Fantastic ????
Neeraj is a good executive this type of executive more needed in a Shopzilla . Happy Wednesday neeraj it is your time to shine.
Nice Comunecatiin Thanks ??
No complaints  for customers executives but complaints for the shopping experience  and return delayed .
??? ????? ?? Shopzilla, orders ??? ??? ????? ??? ??, advance ??? ???? ???? ????? ????? ?? ????? ??????? ???? ?? ???? ?????? ??, complain ??? ?? ????? ??? ???? complain ?? ???? ?? 3 ?? 4 ??? ??? ???? ??????? solve ?? ?????, ????? 4 ??? ??? ???? ???? ????? ?? complain solve ????? ???? ??? ?????? ??? ????? ??? ??? ???? ?? ????? ???? ??? ???? ??? ?????? ???? ?? ???? ??? ??????? ????? ??? ??? ??? ???? ???
It was Good To Talk Wit Him... Thanks Alot
I am Received defective & damage product but my request automatic  cancelled,Please take action on urgent
Need to modify in policies regarding wrong delivery and automatically cancelled item without information of byer and customer
Hopefully my return request will be passed
Improve the calling quality background is noisy
Do verify your seller and his products.
From many days my quary was nit clear.Unsatify with Shopzilla
He have understood my concern immediately and he explained me very clearly i have not extremely expected about this person i thought he also will be same has it is same from 9ther executive but not he was ossom executive he understood the customer issue like he is facing this issue thankyou man.
Hii mamH
Suggestion will be applicable when product is delivered, so solution is based upon delivery.To request call back is not simpler
Very baad
She done a good job i appreciate it
Bbh
Shopzilla suporting agent and parcel agent service not good Shopzilla shopping not good
bless u ... please solve my issue and support me for my treatment as soon as possible.
Very Good costomers service
Fake customer executive given details...fake products Shopzilla dilivered to customer
Good talking with me
Best helping
fast call fast resolve problems iam so happy
Products showing sometimes available and sometime bot
Payment mode not showing
PITAMBAR pirtam
Great talk I m very happy
helpful answer .I am very happy
Complete worst experience feom Shopzilla this time.
My issue is not getting resolved and only getting extension of dates.
Not solved my query bad customer care
Very good person I ever talk in Shopzilla
She...is... good...person...  .really...nice... Communication...skill...Thank...you...
Shopzilla is totally fraud app
Your delivery agents are fooling customers in name of quality check during exchange
Executive provide both numbers are not reachable. Poor service
Improve customer contact service
?? ????? ?? ?????? ??
Optimization of options placed in app... required to simplify things ...I wasn't able to find wallet since so many days as it was in settings
Hi I was very happy to shop from Shopzilla from past 7-8 year, Mostly i order from the Shopzilla and but some how my account has been hacked by getting a Automated call asking to type OTP,so I have shared it with them yesterday the hacker has placed two orders from my pay later on emi option, somehow I have see it and cancel the orders,AND I HAVE TRIED SO MUCH TO CHANGE THE PASSWORD AND LOG OUT FROM ALL THE DEVICE BUT IT WAS NOT WORKING,THE PASSWORD CHANGE OPTION IS NOT AVAILABLE IN MY ACCOUNT.but at the i contacted to the customer care to deactivate my pay later that the only way left for my.MY ONLY REQUEST IS TO GIVE SOME OPTION TO THE USER TO STOP SUCH THINGS IMMEDIATELY.
Thanku for your help
Thanks for resolving my issues
Deepak good support for me
Good communication with excecutive satisfied.
Provide a mobile number to contact other than contacting through a specific order
ADD to cart ??My boAt charger
Listen the recording while talked to ur executive u will understand my situation
Fast enquiry gave
Try to resolve the issues without taking a valuable time of your valued customers as 5 days is too long already and it's been again dragged for another 5 days without providing resolution. Taking a lot of time for resolution.
Everything is good ,you customer support executive is relly very polite and solved my issue
Please solve my issue immidietly
Bahut acchi service
????? ???? ??? ??????? ?? ???? ???? ?? ?????? ?????? ?? ??
Koi help nahi   jhuta bat bata rahe hai customer care   humari delivery abhi tak nahi   on line pement kar diya hu
Bahut achha se meri problem solve ho gye aapki team se
Thanks for Shopzilla and Shopzilla teame
Very nice and good behaviour by the service agent..I am very satisfied and hope he keeps his mentioned statements tru to his character
He gets 100 percent marks for his service
Awesome customer service experience in...Shopzilla
thanku pleaste return it
Its been 1 week now still the issue is not resolved all i get is a new date
Pathetic (sabji Shopzilla customer executive anpad gawar hai
Customer support executive is solved my problem in one timeShe is doing good job
Excellent suport
Very nice customer care