sharmila122125/customer-support-csat huggingface dataset:
Once order placed then shows exact status of his order
Koi bhi matter escalate nahi hoti...10 bar call Karo fir bhi har bar Naya banda Ata he or har bar fir se sab ku6 sure
Good support system
Recent times Shopzilla sending the non quality PRODUCTS and when  services for return or replacement is not taking the proper attention to complete the order safely to the customer.
Don't change the product policy after the customer buying it is your problem that seller is happy with you or not. .deal with it at your own level not on customer
I have ordered this mattresses the size has came wrong i have trusted on Shopzilla and buyed this produced i am facing a lot of issue and till now the Shopzilla is not taking my product back even i didnt get my refund back it 10 days now
???? ?? ????? ???????? ????
Waste for requesting anything
I am satisfied with customer service
Customer service agent  was very polite and resolved the issue, Thank you!
Can't find Telugu language add that one
Delivery issues
Working not
Good ?? sarvice
I don't use this app anymore
Not wrong product delivery not my problem solution
Make replacement of damaged products easier
Customer support executive we talk I think  he is good job for customer & reputation of Shopzilla company
very good ??
Quick response from the customer service agent. Good job
Avoid to board  seller who doesnt have return policy
Delivery code rakhiye pickup cancel karne ke bad call karke confirm kariye ga ke costomer ne cancel Kiya hai ya pickup boy ne
** off
Please refund my money
Baat cheet ka tareeka bilkul accha thaVery very good ??
Shopzilla and shopping customer care is too good
??? ?? ??? ?? ?? ????? ???? ??? ????? ?? ????? ???? ?? ??? ???? product delevery ?? ??
I ever face worst Experience from Shopzilla
Nice behaviour
All good customer service
Worste experience I have faced by the Shopzilla
Do change in your local logistics team
You should close your Shopzilla company
Now the world is changing fast with new technology, I think that Shopzilla would have to implement this change to resolve issue of customer. It's been more than a month still your team is resolve my issue. Unhappy with the customer support and service.
Please do fast delivery
Do not deley refund money
Return my parsal
Good behaviour ??
Good working ??????
Nyc One Enjoy
Need call to customer once time
Did not find apropiate answer
Am option to call customer executive can be made available against each order
Pathetic services from seller and logistic
It's ok,if my problem will be solved
Please check your products before packing.because your products different that I take my all products form curiar boy.. That products is different from my orders or color is always different like a. Shoes color and size so please check your products before packing or shipped. Thank u.
Good work customer service is very very good
Outstanding voiceExlent work Be positive response
Just use bot once for user query then contact directly or chat directly with executives
Kosish kar rahe he
Improve delivery service and give some information about cancelled items from your side.
Resolve my refund issue asap
She done good jobs
I am impressed with customer calling with anuj
thanks for helping me  and good work
Hi Sir I'm fully satisfied thank you
Order placed but seller can not delivered  my product and cancel my order Shopzilla not any action those seller not good for customer
Always sent right product
Shopzilla is bullshit and shameless
Product less
5 out of 10 items missing
Delivery dates are too long
Thank You ??
Affective and good
See if customer support don't have the number of delivery agent means it's worst management I think so u should focus on that resolve the issue
Gud ??
I have been shopping in Shopzilla for the last 8 years but this type of problem has happened for the first time in which the customer care is also getting date on date only and no solution is being given. When the mobile pickup is done, this type of act does not suit a big company like Shopzilla. Feels like mental harassment.
has to update the status of order
Mr.   care agent is phenomenal...He is very intelligent polite and honest employee.He handle this case in very smart manner and resolve it with his words   appreciated ??
nice man .
Good madam
Your system is totally a glitch, correct it before all customers go out from yours
Always Good conversation
Query resolved. Thanks to customer service.
Good service ??
customer support need quick contact
All details clear mantion and understable.
Talking behaviour was so good????
Make sure to resolve issue soon until customer reaches out the serviceShare us the updates frequently and tale actions accordingly
Remaining every thing very good.
Kindly inform your sellers not to send old or used products. Shopzilla sellers are just wasting customers time, efforts and delivery resources. Really disappointed.
I am very very with Shopzilla. Your product, your worker ,your working man language is very good.thank you Shopzilla
Fake seller
executive was very humble and polite and addressed my query
Very poor knowledge and talking sence was about zero completely frustrated to talk to her nonsense
support executive eas so kind amd keen in resolving the issue. Every detail she shared was easily understandable. Such a kind person. Well done to Shopzilla in hiring such an executive
Only sorry
Bast qulity
Nice ??
It was worst customer care ever
Resolve the issue, as soon as possible and please don't make this issue again.
I have raised for return request when I recieved the product but there is no resolution for that problem yet and the return policy date was expired and still the return request was not issued.
Very bad services provided
No query oter0
Send good quality product
Very bad services to Shopzilla exchange policy is very bad
Best agent
Nice customer support services
I have very good response from Shopzilla costumer support
No suggestions.
You coustomer support executive disconnected the call. Put some restrictions on them. Because we are not free to call you again and again.
Nice exicutive tq
???? ?? ?????? ????? ???...?????? ?????? ???? ???????
Keep return policies as well
Reaching to customer helpline is a bit of a headache.  It takes time.
Next i will use SuperBuy
Please prevent to send another product.
???? ?? ???????? ???? ?? ????? ?? ???????? ???? ?????????? ??? ?? ???? ?? ?? ?? ???
No matter call customer service, my query is still unresolved
Nice voice
Nice to taik
Let the authenticity of the product not fluctuate by letting the inauthentic sellers to fool the customer.
Shame on your service
Gud job...nice guy...
It was nice to use Shopzilla
I am happy ??
Improve your website Related information and please update time to time your website
Sweety! She's best excutive in the Shopzilla Family. Thanks a lot...
Happy ????
Bahut achcha
Exicutive support is awesome ??
No. Overall customer executive support are good ??
I love you she resolved my issue ??
Keep the nice work
i am very happy with the customer service who attended my call she very polite & professional \"appreciate\"
easy to reach and avoid calling back
Call me Jo thi wo bohut acchi thi
satisfaction satisfied with customer care excusitive..
Slightly changes may be necessary.. Product shown different brand and another colour while ordered.. But  received wrong colour and wrong brand that need to slightly upgrade  checking on packaging.. Otherwise am happy with Shopzilla
Make refund or arrange the material delivery
To provide images about issue
Jadav parth
First Good Service Provide Customer Don't Say lie
I am associated with Shopzilla from 3 months my experience is good product related and customer care deliver on time solve any issue and Shopzilla employees give good effort for customer and Shopzilla good communication with her customer??
No option to get payment proof or payment receipt from the   and Website.
Particular product maximum quantity billing delivery now need free
Note good
Best sarvice.
So bad experience with Shopzilla there is no one to tell me what will do now one month ago I want to replace my order then they cancel the delivery then I can return the product after then Shopzilla cancel one again and then  I call to costumers support they will say ur return policy will be expired then I again raise the problem then they say replace will be available but automatically deliverey canceled by Shopzilla this my fault I can see you in consumer court Shopzilla till I wait for last dilivery attempt date 5 August after I will see you in consumer court who will give me the loss of my 21 day work
Wrong Product send and delivery boy very rude
** service
Grocery products open delivery delivery boy messing products then sale other local shop
Very good costomer care
Sir my watch doesn't show any activity on screen
???-??? galtiyan karo Uske Bad review chahie Tumko
Agent disconnected call on enquiring about escalation process
Where my refund amount
It was all cool ?? the raw bananas (1kg) that i received are almost ripe now, and not fit to be made into a curry.. so, i had raised a return request for that, as i didn't notice it during the delivery.. the customer support executive was really helpful, as I wanted to know when they'd come back for the pickup.. but I was told that there won't be a pickup as they'll only refund the amount.. but you may please take the product back, as it's not needed ?? thank you so much for the swift response!
Very nice talking
Thanks for costomar service
Poor seevices
Pathetic service
Customer care didn't help me and I had tried raise my issue that please deliver item in time but they didn't help even senior executive didn't help me she only says casually that please wait I m waiting for order from 22 of July but right now it is not deliver they are postponding the date of delivery but order has been not deliver.senior offficer has not any knowledge. And she voluntarily not tried to help .this system is very worst
My problem not solved
Best communication
Shopzilla services very good
You are a cheater company you cancelled my order without my consent and even i have complained against you
Thank you so much??? ma'am ?? I like Shopzilla ??
Please show options on product for Exchange or Refund
Very good ??  thank you so much ??  I liked it ??
First understand our problems
Very good conversation.easy to understand and good helpfull.
I wasnt aware that Shopzilla paylater has a charge for using this facility, This wasnt informed to me before I placed the order. I am not able to pay by clicking the link sent by email too
Shopzilla chor ha. Ma damage product coustomer ko vagungi.okk chor.
Information provided by the executive was not correct.
My last 3 orders [grocery basket of 13 items, 8 items and 23 items] were canceled by seller. The orders were canceled after several days of waiting. This resulted in anxiety, mental agony and inconvenience. If I order grocery or any item on Shopzilla then its your duty to ensure the delivery. Very disappointed by the cancellation of last three grocery basket. Cancellation of orders doesn't enhance your brand value. I'm writing to request you all to kindly ensure the delivery of grocery basket of 11 items, order on 30th of July 2023.
If customer is taking to customer support, he wants to have resolution, always solve his problem don't try to pretend to solve.
Excellent solution
Very good customer care they have tried and made effort to resolve my problem
Koi halp nhi ki
Need impreove language selection option only english and hindi only available Other language not connecting
Check the seller time to time that he sends his product and item carefully.
Product Delivery is too late ??
Customer support executive was really polite and solved my payment related query asap.I am happy with Shopzilla Customer service ??
Nice executive officer
My order has been cancelled without informing me..that too is grocery products.. everyone knows how grocery is important in daily household...I will never order from Shopzilla
Very good response customer Care service very good
Now a days some of the items shipping location are not visible
Thank u for the service
First Excutive Provided Details About My order Issue And Raised a complaint
Not solve my issue
I didn't get the contact details in message as I was supposed to get
She was humble and so polite??
My Problem is Not Resolved But we've got it right
worst experience with Shopzilla
Please also create a platform so that we can easily send the damaged products images and videos to the seller. So that he will not repeat again to anyone
Provide solution immediately,
executive was rude to me. it's very disappointing.
Faltu sarvice, no customer satisfaction at all, do care about customer once product is worng delivered
Otherwise good
Please improve in return request please update in picture return request main
Good information from Shopzilla customer service.Thank you
Please solve my problem first
Ask da to make calls before delivering
Not happy with the resolution provided
Hope issue will be solve as soon as possible ???? thankyou
Check your delivery partner first he always makes fool to customers never come for pick up on time and no resolution for any query.
Negligence by the vendor gives your company a bad reputation Hope this is taken into consideration and my problem is resolved soon
I ordered A Mixture,There are three jars in it, out of which the cap of one jar is not fitted with rubber, due to which it is not able to fit properly in the jar. But Shopzilla don't any help regarding my product
Product quality check before delivery
The lady perfrctly understood my query and provided with the best available solution to my problem.
Good man. Polite in nature. thank you.   man.
Product achcha nahin lag raha hai
Thanks for help
Not Understanding Properly
She is good in reaching the customer and talk politely, she is good person
That lady who listen to me is smart and having convincing power wish her best for the future endeavours
Very bad behavior and product that I don't expect....
** off Shopzilla
I am disappointed because my refund issue wasn't solved with such responsibility.
Very pathetic . Don't buy in Shopzilla
Tough to reach you guys for a particular query.
Do yours promise
Kindly solve my problem ASAP
Fantastic and Very good.
Nice to talk
My query is still open from 19th July. Please resolve it ASAP.
Very worst service from Shopzilla
My problem not show my problem not solve
Customer executive talks & behaviour very politely I'm very happy ??
poor fraud behaviour products fauty and return as promised purchase time
Worst service by Shopzilla
Bad service and very bad seller added for selling the product
Should be an option to connect to customer service executive with few clicks only.
Varey good
Thank you so much for understanding my promblem . Thanks to Shopzilla.
Be a little responsible and loyal to  the customers
My order is in cancellation process from more than 20+ I cancelled my order on10th of July it didnt cancelled yet and raised more than 10 tickets but couldn't find the resolution. Try to provide solution not the extended dates.
Thanks  ummid hai ab coll nhi karana padega ... Thanks ??
Please check the non-return policy orders. They are mostly sent damaged.
Super service nice ??????
Return policy very bed
My issue not resolve bye Shopzilla team.
Audio systems can be better.. often echo disturbed conversation
Make user friendly
Why don't we have a Telugu language customer care
Make sure your delivery agent give order at the delivery spot as I had an unpleasant experience with the delivery agent.... It's my high request/order please solve my issue... Thank youRegards Your Shopzilla customer
Thanks mam
Most of the time it observed that while opening the application it shows error message \"something went wrong please try after some time\"
Very very helpful customer care call service thank you Shopzilla team
Please check to your sellors before sending the product so that customer is not harassed that to your valuable customers.
Thanks to Shopzilla staffs.
Very good behaviour
Customer executive service was good..
Provide customer some authority to decide to provide better customer service
Not customer care, support and Shopzilla support my wrong letter amount is not clear
i remember the name It was nice talking to you you are very soft over the call although call dropped in between I wish this call lasted for hrs but it's ok u r very polite over call thankyou to listening my stupid talks mridul
Shopzilla are now officially pioneers of bad customer service. Please improve
Thank   for your valuable time and supported to me.
Very pathetic service . I ll never order anything from Shopzilla and spred this too via social media to everyone.
Urgently required delivery please
Wast service... Shopzilla
Stop supporting sellers who sells fake copies
Good custmar sarvis ??
The   came to exchange the product as instead of black dress white was given. However the replacement brought to me was again white and not black
Timely addressed the problems and resolve quickly
Nice experience very cooperative executive.
nyc to talk with him
last mile delivery service worst especially with Shopzilla
Pls add malaylam knowing Excutive member .
Not good service i am very disturbed  Many time complain not work on this Costomer support is too bad
Worst experience and as a Shopzilla plus member I'm really had a worst experience with this product
Maintain security on your order details
The guy who I spoke to this evening was too good! He was very much responsive and was very much empathetic! I usually don\u2019t give a feedback but his response made me to put extra effort to search for the feedback mail and give this compliment. Kudos to the guy, I\u2019ve written his name in my office diary but unable to recall his name. Thank you very much ??
Very bad experience uneducated agents they didn't concern about their customers and the senior person also not good they didn't solved my issue
Add gift option and inform u r agents not keep call on hold and add notes
Pathetic service always.. you need to look after your courier service it's pathetic and it's too slow as compare to Tortoise...     your team is not having any information on system and floor supervisor (Team lead or Floor Manager) is not available at all, I tried calling multiple times..But floor supervisor is not ready to come on call..No policy **ing bad service of   and
Please improve in your delivery system... it's too much time take...i'm 2nd time delay experience in your company... Please improve...
Kindly do the need full thing as soon as possible
Exilant you service good.
I am emperor's for your work
Thanku so much for my help us nd my order was delivered to the promis day. Nd i m very satisfied to ur help thank u so much for my help. I m very thankful nd happy.    thanku so much .
You are totally wasteCheater, Fraud
I ?? Shopzilla
She's owsome thank you
Good delivery this time. On time with no delays
Nice voice and multitalented??
So hectic to get any invoice.
Your service has become hopeless. If anybody is interested to know then call me.
The way this customer support executive talk with me is excellent.He first listen with me what Is my problem then he briefly explain all the solutions in a simple manner .I want to give 5Stars to customer support executive ?????.
Please return my order I want to say that reduce your timing to resolve our issue and improve your return pick up service Shopzilla email service regarding our issue provide relevant information
Please resolve my issue asap
No solution provided by executives they dont have any ethics to talk customer only time wasting
It would be nice if the customer service is in Other also
Very bad supporting staff
Worst ??
The guy was too supportive
Riteran product
Customer care is usually busy
I am happy and satisfied of your support.
Shopzilla is doing very worst performance since last month. In three years my experience is very worst.
Customer support and product not good I am not happy
Bad behaviour rudely language and given wrong information to the Customer
Good luck of the day
The customer executive was solved my problem within few minutes, thank you
Voice is very sweets
Service centre no support
????? h Shopzilla
change my product
With all effort my issue is still unresolved and defective item is still at my door unreturned
PAYMENT FAILURES SHOULD BE MINIMIZED
Customer exicutive are good and professional the name if this guy Rahul..he is supportive and polite happy with the customer support..??
Please deal with perfect sellers
Pls take feedback of problem/ complain made by the customer about your service
Good job Mam
GOOD RESPONSE THANKS Shopzilla
Me   sir   karake achchha laga
You guys are ethical scammers.
The way he communicate is fabulous thanks ?? for solving my issue
, customer service in care service not use a professional language abusing use your language and not proper working and Shopzilla totally fraud and theft and 420 and Chief total focus on fraud
Nice baat cheet aKa
All The Best. Keep It Up
There is no mention of open box delivery and after receiving the product damaged i cant able to return the product also the customer support no able to help this so not good support team
I don't get any support from your end because your executive was not able to give proper information about my product.it had happened earlier also. There is no lesser than 1 no.otherwise i would have given that. Service is pathetic never aspected from Shopzilla.
Require customer care No. Separately
????? ?? ??? ??
Make food items also returnable upon submitting pic of lower standard food delivered
Poor product
Customer service is very good
Many senior citizens patron your enterprise as they can't go out and purchase.Further many are not that good incomputer skills.Please moke policies more customer friendly and in this only your success lies.All the best.
You need to stop salling products those have no return policy
I am also happy
Any problems resolve early.
Good excutive helped thank you so much ??
Good understanding for coustmer
You need have tight hold on your vendors. They should not say no to warranty if paid.
That person was nice nice to talk with him
Not given any solution regarding my order
Ok ??
The girl was too good tbh
Please remove the cancellation charge.
I am really happy with your service. Thank You!
Please make sure Very ease to connect customer service toll free number for each customer.
Very supportive and polite costumer support
Best jov
Do not delay the product delivery after ordering product.
Shopzilla froad   nahin diya hai 404
Teen char baar se mere   parcel   to miss     is baar bhi miss   he aur nahi aaya junagadh hub pe
grocery delivery return policy very bad
Please resolve problems
Pls look into customer trust ,because customer trust you brand.
That's good for customerNot  disappoint ??
Customer support not able to solve any concern.
My problem is solve thank you
Ghatiya
PLEASE YOU TRY TO ORDER CONFIRMED SHIPED AN THEN WHY CANCEL ORDER???SO PLEASE YOU UPDATE TO POLICY SO SELLER NOT CANCEL AFTER SHIPPED ITEM.....PLEASE THIS IS VERY IMPORTANT BECAUSE LOTS OF CUSTOMER ANGRY THIS TYP OF CANCEL POLICY...
Now I am good
Delivery partner
The delivery date of my product was today . But I didn't receive the product yet and on communicating I got to know that the delivery agent will unable to give me the product today.Amd today I have my train to other state. Now what should I do in this condition. Is this the service you are providing?
4 time return request cancelled by wishmaster without come for the collection.
Delivery time delayed
THE WAY OF COMMUNICATION OF CUSTOMER CARE IT WAS SO NICE POLITE HUMBLE KIND AND I WISH FOR YOUR BRIGHT FUTURE
i'll file a case against all of you
This time experience with Shopzilla purchase was over and beyond painful.
They are not completely resolving the issue
No information given
Very poor delivery teem
Allot otp for all products once customer received product then only give delivered message and also ask the feedback from the customer about the delivery executive..now a days their behaviours are very worst and not responding
Very bad service Shopzilla courier boy canceled the order without calling customer care no help And the order was after delivery since 4 days
Make the exicutives voice clear and loud