sharmila122125/customer-support-csat huggingface dataset:
?? ?? ??????? ????? ?? ?????? ?? ????? ???? ?? ???? ??? ?? ???? ?????? ?? ????? ???? ???? ?? ?? ????? ?? ???? ?? ????? ??? ?? ????
First time very bad experience with Shopzilla.Agent was not so bad at all but she did not convinced me effectively.Next time I think I m switching to SuperBuy.Thank you
My favourite online shopping app ..... Please don't break trust
badiya sarvice
Grocery delivery stopped why my pin code  we fully dependent Shopzilla Grocery...
Please make an email id or something where consumer can directly contact with seniors as everytime there will be new executive and everyone has their own views and every time Senior person is busy and many times consumer can't satisfied with the executive but they have no options to complaint or discuss with the seniors as my problem is not resolved now but I have to be satisfied with resolution because I have no other options available where I can complaint.
I'm very comfortable for customer support assistant
I had best ever experience by fabulous supporting guy.
care Executive
Vare nice
I liked talking to the customer, these products were very important for me, there is no better marketing for me
Shopzilla is   good shopping app,but I'm not happy with my order itom \"missing\".??
Please dalivary faster please name please mame
Resolve the payment gateways issues.
Got a defective watch and you are not replacing it or refunding it. I was told to go to the Samsung service center who also wasted my time
he lied to me
?????? ??? ??? ?????????? ???????? ??? ???? ? ???
Want the executive no. Please share
Thank you for supporting me ???? please track fastly ??
Very Good Service Provided by the Customer Service Executive..... Thanks
Senior customer executive not listen my query properly and cut the phone during call,They not help me,There is not my fault because fault is seller's end.
It would be helpful if delivery agent also be supportive about customer issue
I'm extremely satisfied with castomar care executive behaviour and supported my concernBut I'm disappointed with delivery boy he done very bad behaviour with me.He many time cut my calls and asked me you come to my place for recive your order,and ask 700rs cash to exchange my phone. I many time disappoint with Shopzilla delivery boy's Attitude also
Very bad Shopzilla carvice
Shopzilla sarvis
Consultant was good but my query is taking too much time its already been 10 days and you guys still want me to wait for 10 more days.
Customer support don't have actual solution. They Just make customer fool. Nothing more they can do
Amezing person, best guide for me
Make Chat available with customer executive. Calls don't get connected all the time.
Hame Shopzilla ke sath   aur yah bahut behatarin hai
Being a plus member i can't avail the membership benefits.
I am not with Shopzilla??
Your service is not good
Don't update faulty information in the Shopzilla application
Reason of the issue should be share with customer.
Your executive is not able to deliver corrext information . I ordered a wired headset and he told me to press the bluetooth button , he left me hanging on call for several minutes. Not Happy with him
Thanks dear ??
Nicely tackle my problem
Jam very happy to talk him
Bahut he bakwas company h... Esse koi v order mat lena , or help support too bahut hi kharab h...
language telling about customers care support
Nice job Shopzilla
Good supported person
Ek necessary action against the seller which are receiving complain frequently because it causes inconvenience to the customers which is not a good at all.
My issue solved for very good
Whoever said that lied.
Very good mam ??
Nice talking mam . I am happy thanks mam ??
I just want my refund
PLEASE EXPLAIN MORE ABOUT IN OPEN BOX DELIVERY IN CUSTOMER REACH OUT CAMPAIGN
Understand the customer point of view too
5raiting
Where is my order.Resolve the issue
Costomer care agent is so good.and she is so understanding
You are selling products as Shopzilla assured but you did not even have seller addressContact details which you shared are also unusable
I am so happy with us
1st I got a call from mr Venkatesh that was very poor conversation but when I sent a call request again i forgot the name of that gentleman but I got response this rating is for him
Called 4 times and 2 times intentionally representatives disconnected the call
The use of customer executive is very atrocious.
Xlent
customer issue not resolved
Customer care person personal number ????
Agent was polite and gave me quick resolution.
He is very helpful person
No thanx
Nice castomar cear
The customer executive was on point and precise with her help.
Customer support services ie excellent ??
to solve my problem
I found it very helpful and supported by trying to give they best by polite and humble.
Very good responsibil customer care
No thanks all over excellent
Very bad experience for the first time. Wrong product was delivered and refuses to exchange or refund the amount. Customer is taken for granted. Why would customer pay for the wrong product delivered. Not expected such unprofessional attitude towards genuine customer. Hope   will understand customers and resolve geniune problems without any hassles.
Delivery status could be shown more easily
has to share office number of local areas of delivery agent and installation person. As most of the time person who came for installment and/or delivery are not receiving call nor responding.
Almost 2 months passed and still my cashback not paid by Shopzilla . You are a fraud
Nice work team Shopzilla
All supporters are not same and good but she is very helpful for us.
Very bad experience cal get disconnected
1no
Love ???? Sir thanks ??
I was told to wait in hold for 2 minutes and was kept hold more than 5 mins
3 month   mere    mila h filekert company koi solution nhi kr   2 June se 29 Aug   h m ab police companies  kru ga ki company mere   de rhi h or mere kimti time barbad   h
Very helpful .... good luck
Is aane ke bad Mein Bhi Koi madad provide   gai
Thank you ma'am for urgent delivery perpas
Language problem
My issue is not solved why customer service is available when problem is solved.this is pathetic system..
FOR NON-RETURNABLE ITEMS - RETURN POLICY IN CASE OF GROSS VIOLATION LIKE WRONG PRODUCT , OVER CHARGE , VENDOR MISCHIEF LIKE SHORT DELIVERY ETC SHOULD BE STRAIGHT NO HASSLE RETURN .
The product should not be delivered somewhere else except in the hands of the owner,thank you
if the call get disconnected must be called back again ,as the concerned exe know all details ,if called back by customer again it will unnecessary wastage of time to repeat the whole story
Bad not resolved
Customer centric policy should be above the policy
I currently talk with one lady she was unexpectedly cut my call from her side and didn't give me resolution of that product please provide me the correct resolution regarding my product.
Stay Happy
Delivery boy kaam time'pe nhi krta
Please provide right products to customers at very first time of delivery. So that issue of replacement and return will not happen.
Nice conversationconversation
This customer service is very good
Iam satisfied
Over all experience was good. Thanks Vivek
Products denying for pickup
Good platform shopping
I think Shopzilla should have quality executives to check what item has been ordered and what item is being delivered. 2nd time I got different shoes and different brand. Afterall I m always happy with Shopzilla.
Very good conversation with customer
Update things fastly
Good job      Happy ??
My refund is
Good supporting team
Aapse baat karke bohat acha laga bss aap mera refund dilwa do please 6 din ki kamai hai meri bohat mahanat se   ????????
Baat karke achcha
Miss behaviour
Review your deliver partners
He is going to hold to check details but till 15 minutes no any response then after longer waiting I disconnect the call
You are so best
Bahut hi achcha Tarika se batchit ki aur   baat
Thanku you sir
Please provide faster delivery in village area
Good work from customer. Talking is very nice
Resolve my concern ASAP
I need refund the productAnd I want to purchase another product From Shopzilla onlySame company juiceer high end product
Thank you sir you have provided best resolution on time really happy with your fastest service and solutions \u2026 i spoke with 2-3 executives but you have resolved my query with 1 call and 3minutes really appreciable thank you again
My order 15august confirm and 25 august automatically cancelled by seller and status show as per your request this order cancelled but status  seller order cancelled
Solve my problems
If today is not delivered then cancel my order ...
It was a pleasure to talk to your customer care
Delivery fast
Not expected from Shopzilla to face so many problems in returning defective products consecutively in 2 orders ...trust take years to build but seconds to break .... return policy should be changed...the deli
feels cheated by paying to Shopzilla,as issue is not resolved for 3 week ,compliance is very poor,people goest to movie cinema by paying ticket here ,i feel that i paid for getting harshnment
Shopzilla customer care no talk to us very patiently and nicely
Any Shopzilla members issue plz solve quickly and politely
please complete the customer's grievances
Acche se batchit ki
Delivery time py nahi poch rehay
Nothing to say more happie rakshabhandan
Delevery boy behavier very bad
You people don't give any authority to your customer support team,how they can resolve our problem.My ordered has been canceled by your delivery partner and I am not receive it and your team told me that you receive your money back.How pathetic ,I need product on time,If your delivery partner face issue then they have to contact mandatorily to customer and only by customer providing   to cancel order,then only order has to be canceled. Kimdly implement it.
Good voice of executive. Helpful nature.very cooperative and polite.have a good shift mam. ??Thank you
Well explained and be lovely
Itna bhi nhi   kyu rakhte   seller   work  e hn
I was facing an issue that had been bothering me, and I decided to reach out to your customer care. I was pleasantly surprised by the swift and effective resolution provided by your team. Their attentiveness, problem-solving skills, and professionalism were truly commendable. It's rare to come across such a dedicated and customer-centric team. I want to extend my heartfelt appreciation for turning my frustration into satisfaction. Keep up the great work.
VERY HELPFUL!
Very bed prodekd betray
Please recheck that customer will receive original and accurate product. Because seller are not sending original products.
Behavior talk very good and my problem solution very easy understand thanks
Allowing to Sell a defective products on your esteemed website is not good for your market image... Its a cheating with customers
Wrong product
Please direct all the sellers to delivere right product.
My query has not been solved even after being in touche with customer executives consistently daily for more than 20 days. If no resolution provided by the end of the day, I am left with no option but to SUE Shopzilla.
Customer care representative was very helpful. But the way this entire matter happened was very unfortunate and Shopzilla should handle it more efficiently. This was just a waste of time.
It was nice talking with them problem was solved in less interval of time
New L,E,D damaged in 15 days and no one is listening,calling since 10 days,no response in L,E,D care
Send proper product as per ordered
The ability to reach customer support via call is quite inconvenient and not user friendly.
Please think about villagers
Bht kam tym me ache solution diye tnks
I GOT RESOLVED MY ISSUE. I HOPE MY PRODUCT RAKHI WILL BE DELIVERED TOMMOROW. NICE TO TALK WITH YOU. NICE WAY OF TALKING. THANKU SO MUCH
Shopzilla offered me thru call to purchase complete all protection plan that cover liquid+physical damage. But it doesn't work ...   took 45 days to repairing the phone even take RS 1500 but did not repaired.. why Shopzilla cheated me why Shopzilla did not tell me that I have to pay service charge. Why Shopzilla told me that plan cover all things.. you can't emagins what I bears. Now I am scared to purchase anything from the Shopzilla.. But I appreciate to talk with prakhar executive..
Everything is good but I need my delivery ASAP
Customer care agents selectively note down issues described. I had 2 issues related to a product with no return policy of which I understand oy 1 was noted down and fixed resulting in my query marked as resolved leaving me hanging with no recourse for the second problem
Very nice mannerd mam
Ashi h
super best
Good communication skills Shopzilla customer care service is too good ??
Excellent customer service responsable
Thank you for help me
Good but you are not solving problem early ..
Worst Customer Support Ever
All good for customer support but it's my request to Shopzilla please check you delivery the is so much issue with you promised delivery date.
Awesome Customer Service
I was not able to reach out to the custom support at first, have to go through the chat bot multiple times and then after a while all of sudden it showed me the option of receiving a call from agent , which i fee should be shown on the very first go
How many feedbacks to give u but u can not do anything so ** you Shopzilla and your services or deliveries also and pay later idfc bank also this bank is mother**er bank
Blacklist any such dubious and fake websites which cheat customers
All fone
Happy with us
Not sort
Please timley update all query
It's already 20 days from I raise a complain.But still It's not solved.
Thanku solve my problem
I wish to have different billing address from that of delivary address which can be done in SuperBuy but not in Shopzilla
Dear team Very poor customer service in Shopzilla team so pls improve your customer service pls request him improve your customer service RegardsGaurav DubeyThank you
Very nice help
Nice job done by amit
I am not satisfied and you also delayed my order
ordered 5 items, paid for it all, but received only one item. Needed help, called customer support, couldn't hear her properly. Please refund the money. Or send the correct items. Thanks
I hate Shopzilla.send another product Nokia 110(2023) instead of Nokia 110ta 1803ds.customer executive not solve my issue and tell product is non   am already complaint consumer forum (Your Grievance has been successfully lodged and your docket number  To know the status of Grievance v
Firozkhan
Too bed service order will cancel again angain
Thanks for dear
The first interaction was good with the female executive but got the call from fli  in the evening & the female executive was not understanding the issue & imposing the policies only. I was frustrated after had a conversation with her. I want a resolution on my refund amount asap. I care a damn about that seller refunded or not to me, I have a shared upi app transaction history screenshot with the first caller female executive & blind person also can see that after 18th august no transaction was there.
Make products refund easily
YOUR CUSTOMER SUPPORT IS VERY GOOD.
Good experience I like it
Thanks for ur support
Thanks to customer service supporting thanks to Shopzilla
Please go through all my conversation
Please allow the customers to check the product while receiving as such issues with missing, damaged and wrong product are quite often
Helpful customer support
It's helpfulI like this information about my order
If there was negative remark I would have given that very hopeless people u r
Customer is suffering because of you
The coustomer support, Mr.   is very helpful n polite.
Good to talk to customer care
I ordered a TWS from Shopzilla, which was supposed to be delivered on 26th . But on 26th  morning I get message from \"\".'Your Shopzilla package with  is available for self pickup at Regarding this I contacted Shopzilla support, I was asked to ignore the message from Shopzilla.The next day and the morning of 28th  kept getting the message back and I ignored and waited. My order was canceled on 28th  night without asking me.When I spoke to the Shopzilla customer care executive, they were only comforting.
I am not satisfied ??
Quick fast
My query not solved but might me solve with in 24 hours but Mr,  who the agent of Shopzilla He talked very clearly and and told me everything... Thanku so much Mr, .
I think if the option customer service contact may be displayed in the chat box will be better??
Your delivery executive misbehaved woth me and i did not get any kind of a resolution from your side.
Your customer care executives are well trained and knowledgeable. Kindly make customers dont harrase them with your cheap policiesThank you
I have mail the request for return was accepted but now they are saying we don't have such policy... Kindly send me return reason why my return was not done..
Nice help keep it up
Plz respond quickly
This customer us very nice
Display the updated information on the app like live tracking of the ordersDelivery time was very late totally upset with the app Customer care was doing their duties but the app developers were too bad
Very poor types of behavier by castomer care. And also my call cut between talk. Why??
Good person helping
So far we are educated so we can speak in English and solve our problems.but what about illeterates in my point of view add telugu language in customer support and make ease in reaching customers. Thank you.
Good behaviour of customer executive person.I totally understand
Very nice person and helping nature
Aap se bat kar ke bhi achha
chutiya banaya ja     koi Ishu resolve nahin     sab 24 se 48 ghante ka samay de rahe hain bus aur     hai pichhle 20 dinon se
There is a option to contact coustomer care executive by our own.
... worst ecommerce ever
give me my refund or a proper product
Please give a fast delivery
I was unable to listen him properly. It may be bcz of network I think
If due to the mistake of your people, there is no product and the customer is troubled, then it is your duty to help him.
Sir please mera resolution jaldi kare
Good behaviour customer support executive
I have problem with payment transfer issue with credit card If any order cancel plz transfer this payment on the same day
Explain properly regarding my open box delivery
Agent was really humble and helpful.Highly appreciate the patience and help.
Worst service and product. Want to return.
Worst services ever since
It is nearly 13 days still we have not received our grocery products and not even able to cancel it. You have the most worst customer service. Even from there side also they are not able to cancel the product and giving us fake assurance that these product will come everytime whenever we call. Please refund my money and you have compensate as well for this much day delay in delivery. I dont have words to tell that how pathetic your service is. And also your customer support executives are giving false commit to connect with the higher authority and leaving the headphones.
The product is damaged. Because I am outside from my home. So one of my family members attended the product and I open it today and found that one screw of the product is not working properly. So I wnna to replace it. But customer service tell me that you call after a long time so we are unable to process the replacement. So this is very bad. But the behavior of talking with customer service is very good. She is talking very politely. I gave him 5 out of 5. Thank you
Ladies assistant's duty should be 0600 PM mostly.
Polite my issue is resolved
Provide good product
Update the return status in real time as soon as item being picked up.
Return policy should be more fast.
Good behaviour your team all the best
I AM HAPPY ??
Need to implement of Shopzilla hub contact number along with fast delivery
I received bad product It is not lavender It is water 70%
I trust , very good, Shopzilla
Voice is not clear to us
Im happy to talk the ashish nyc wrk good luck
Bahot hi
dont make fool to customers
you are harrassing customer
Happy wd executive bt upset about my return fact....
Your support is exceptional
Fraud with me
GoodGood
Fgjj
A fair feedback can be provided only after an issue is either resolved or after a conclusion is drawn on the matter and not immediately after raising the issue. Request feedback once issue is closed.
Delivery service is poor now a days
Please help me dear sir
Customer executive work well
Osm sarvice
please help to change all of my order transportation
Customer service executive is very good but solution is pending for 50 days
With good communication
Contacting customer care with chat was more easier.
Please take action on sellers for incorrect or misleading product description.
Shopzilla customer care policies are worst.I rated 5 onlu
Reduce time to solve the problem
Customer care service was good
Very bed service by Shopzilla
Shopzilla should be take care of complaints regarding damaged or repaired
Not resolving my issue since 5 aug
Please provid faster customer service
Good executive Ashwani .
She is good but it is not helpful for me
PSC-8F6PJI
Such a nice guys
???????? ?? ?????? ?? ???????? ?????? ?? ???? ?????????? ?? ??? ?? ????? ? ?????? ????
?? ???? ???
I  Request To Shopzilla Akriti Mam Appointment To All  Customer Service thanku Akriti Mam
HappyI'll give 5 ?
Not solved my problem and very slow service
I need my product today itself without failure.
Vivev was so polite on call and he has proper knowledge about the process and product. Thanks
Afifa its a good experience to talk with you and you made my day and now totally depend on you i will get my refund or not ????????  ??????????????????
I received the product too late and damaged too so i m very disappointed.
The last boy has explained properly so much thank u so much
I don\u2019t have any issue.
Don't aderstand
My Problem Not Solved
Good service customer care service
Representative is very helpful. Representative has good knowledge
my issue still isn't resolved after 2 days
My issue is slove Thanks
Helping customer with their needs, that they need help ,improvise on the matter and not only give the answers they were tought.
Nice and helpful interaction with Sumit.
fake Shopzilla kar and employees and siniar
It was nice talking to customer care they helped me within minutes it was my plesure talking to Shopzilla support.Keep it up
Customer support list nice
Deliver product on time
Weriewru
Customer care very active
Kindly allow to upload photo of the product received, in case of issue regarding product in help chat option.
Improve your product.Shopzilla is selling fake product.
The customer support executive who called me was very humb and polite and fixed my problem just like it was his problem only.The way he talked and gave assurance was very good.Very much satisfied.He just not only fixed my problem within a second.Custom support executive like this will help Shopzilla to grow more.Hope to do lot's of shopping in future.Thank You!
LOGISTIC   IMPROVMENT
Mane apse   ka leya he 3 star     he tabse kharab he on he nahi huva he to mae retan  kar ne ka kiya tha to retan nahi huva
Delivery issue but I will be happy
Best solution we should not order from your website
The executive was very rude and did not resolved my query..
Product sHai item milna chahiya
great job, please keep it up.
My product missing in the package
Hdj
This is good??
Kindly solve my issue
The customar support executive  farman is very polite and helpfull
Should improve voice call quality
Meghna madam thank you very much
I am totally satisfied with the agent she tried to solve my problem problem
Currier and delivery man details cleary transparent for easy delivery
Take action on the seller.
Cancel my withosol product and return the money I have paid to you.
Keep delivery fast
Anurani horo
Very comfortable and quick customer service is appreciated
hi ache se samjaya
The person was so patient and guided me very well with clarity??
Jab order delivered   to delivery boy ko authority nahi honi chahiye ki wo order delivered show kar sake
Issue not solving after 2 months
Nice to talk and feel much comfortable about deal
Very good customer supporter man
Thanks for quick response and politely conversation
Good one mam
Thanks to support team