sharmila122125/customer-support-csat huggingface dataset:
Unexpected support from Shopzilla team.. support team do not have any update about product delivery .. why there morons are support and senior support engineer always on break.. even these moron do have time to listen customer query
Add more language to talk. i.e., Gujarati.. Otherwise it's perfect.
Fault product do not allow sell
So good sir solution my problemTq
The product which i received is not satisfying
Actually helpful. Thanku
Small gifts
Bad services
i am happy with her work
The customer care executive was very prompt and helpfuk #
Very fast problem ka
Thanks for helping & plz I'm waiting for refund i hav to order something else
Good costume service
Very good and nice person ????
Poor apk
This associate was not willing to help me and he should be coached on how to speak to a consumer. The worst service I have ever received.
Ty to support today
Excellent help
3rd class policy
Order wiil be late
Customer care executive is very good. It has helped me a lot
Please return my money and take your product
Nothing was bad with Shopzilla product was the thing made me unhappy that闁肩儤甯￠崺妞ゆ垼妫勬俊绌 all!
Issue pending for long
Please send the invoice with the grocery order as it's really hectic to find anything that's missingThe customer service executive was very helpfull and quickly gave me a resolution appreciate it good job ????
MY PROBLEM SOLVED IN TIME IM HAPPY THANK YOU CUSTOMER CARE
My issue not resolve.
Support executive was a decent person. N understand my problem
I am impress
My call is getting drop by Shopzilla every time without providing appropriate information.
Delivery boy very bad performance
Zero support , not even picking the return. No person came yet. Blackmailing the client.please help
Call should be user friendly
Thanks to resolve my problem
Please return my product asap and refunds
Thank you????
The person whom I spoke to understood my problem very well and removed the problem. Once again thanks to that mam whose voice was just like a cuckoo.
Only False promises made by the cust care executive Arun. No one tried to reach me on call neither any actions taken. The DA was so rude with me still nothing has been done and finally my order got cancelled
The rate should be within MRP. But in my case, it is 100% more charged for the product and no return policy is available.
The way of explaining was very good, all the problems were solved.  No problem.  We think sir has 20 years of experience to understand
Custom ki help kijye dhyn se
Delivery related issues not rich on time other time delivery boy cancel
Nice behaviour of calling person
Stop doing scam with people..
Maintain a good quality of products
Thanks for conversion When will have solved my problem.  then I will strongly happy ??
Plz retrun my product because it is alredy used
Nice and polite representive..
Very professional customer support
Please do check whether the electronics are in working condition before dispatching them to the customer.Thank You
Give direct option to call rather than explaining it to a automated replies..
D N enterprises ko black list kijiye
Time issue, because Our problem could have been solved two days ago also but it was not done.It's third call after accepted my return.
Please refund
Hsh
It was good to talk about my issue in late night.. thanks
You where really helpful at your level.
Problem is not resolved yet, called two tym and it got disconnected by Shopzilla...as they don't want to resolve the problem
12th se deliver hi kar raha hai bechara driver use koi address bata do
Why is my order
You sell fake products and make fraud
Customer care supporting is good
Some improvement in resolving problems
Team should aware the process
Please try to deliver product faster.
Pizz dilevery past sir
The customer support executive nicely helps me to resolve my issue.
Need to improve the information on app
Thank you so much riya mam as you tried your best to help me solve my problem ??
Please keep quality products in your site. This will reduce the time and effort for both Shopzilla and customer.
Very bad experience wt* service
Coll me senior customer service
Nice to talk you
Sometimes no e-mails comes from your end regarding conversation. Sometimes many executives tell us to Waite for 2-3 days then it'll be resolved. But then no emails or updates. Even didn't receive mails for those conversation rating.
Good Sevice... but bad pick up boy responsibility.
Resolution not received.
Item shows delivered in your website but your customer care tell that its not delivered according to their system. What kind of bulls**t is this.
Delivered on time Not
Very helpful costmer care ????
??l
It's very helpful if you provide support on all language especially Other
I didn't get my refund.Delivery man scamed with me.Delivery man is rude.
Communication and quality of content they speak is awful
Interaction was good. Hope my issue should be resolved as my wish
Customer support should have visibility over all the means of support
Nothing difference in contacting customer care because whatever information available in app they are providing the same, so as human being I need some more information again from a human being. That's it.
I was talking to mam she listens to my problem very well and said that I raise a ticket and as soon as your problem will be solved
Good work done by executive.
My problem not Shole
Negative feedback to Shopzilla, and the seller even
Plz be on time customer want more punctuality
Try to understand customer.and delydete samay open kark hin diya jay
Im very happy with Shopzilla
Great manners for customer executive.. but policy are very bad ... Shopzilla offered me   protection plan that is very worst,
Not help me bad searvice and spamer
Well needless to say that the Shopzilla support team is very helpful but still I would like to say that they are very helpful as compared to other ecommerce sites.
He dont even know the english, and not understanding the customer voice
Communication with agent is good. Hope for the resolution now.
I have requested return as per return policy but no one picked up and pick up got auto cancelled.
I had a simple ask of updating my Billing address and all I could hear from executive was some rehearsed answers.
Very poor ex
Thank you for helping me
Your product pickup service is very slow
Mere pass product damage   or use replace bhi nhi kiya very bad Shopzilla not so e my issue
Worst service of Shopzilla
reduce the time of resolving the problem??
** ** ** **
They never helped
Very good your talking
Customer care is solved my problem and very well explained
Time taken was too much in this process
Thanks for your support & help please as a humble request get my refund fast
No cancel my delivery
Mast app
Try to solve problem....
was very helpful and given a good customer support ????
All is good as per my opinion
Not good working
All good and very nice communication with ms shivani.
That闁肩儤甯￠崺妞ゆ垼妫勬俊绌 sir was great闁肩儤甯￠崺妞.nice for supporting
Godddd
Wrost
Good behaviour and quick response.Thanks flifcard team
Shopping for Shopzilla is best app. Good quality products.good vealu of money. Thanku so much from Shopzilla.
Very good customer care experience
Today solved
You coustmer care doesn't have adequate information.they just follow what is sop
I have ordered moto edge 40 22 July 2023 my concern this product was defective rear camera I was return this phone at same day delivery but my return request was rejected my problem not solved customer service executive.its provide wrong information today date 16 aug 23 but my problem was not solved my phone not replacement.plz help me
Add other languages like telugu   etcc
Not resolve
In the description of CP PLUS CP-E34A 3MP WiFi provided on the website NOWHERE mentioned about compatibility with 2.4GHz. I am having 5GHz and not able to use the item. This is fault of Shopzilla.
Behaviour good
Very difficult to return or replace any product.Need to run smoothly
I have issues with a product and contacted Shopzilla and they provided me a toll free number which is not getting connected
Very bad policies
Interaction in telephonically is good experience she talk very nyc n solve my problem thanx dear
Fire that girl.she has no idea about what the problem is,no effort to solve problems, arrogance,rude, pathetic experience
Return or refund p[policy should be more trust worthy and transparent which is best police of net marketing business
worst and third class.
Worst experience from delivery side
Small issue taking more time to resolve.
Mere pass product 3 July   or Missing mein Or return dala to koi pickup lene   aaya uske bad aaj tak na mujhe complete product mila or na mera refund mila please sir my refund ya product vapas kr dijiye
Highly unsatisfied with installation and demo
available mail and calling facilities.
Response was good.
Thanks to miss geethansi she speak nicely politely understand problem and giving correct information humbly for lightly good Shopzilla help care with customer communication very nice star thank you
Pickup nhi hua
My problem is still not solved but Shopzilla cancelled my request. I\u2019m very disappointed .I didn\u2019t expect this types of problems from you
Miss   forwarded my query to concerned department and guided me regarding the issue.
Customer support understood my problem and resolved my problem thank you so much customer support service
My problem has been solved by Madam ji We are happy from customer help & thanks for given me help ??
Still my problem not solved.
Include change bank account in return please
The executive I talked was very helpful
Order id
Still my order not delivered and i don't know where it is right now
Chutiya app koi bi isse order mat karo
Just awesome ..thank u Shopzilla
????? ???????? ????? ?????? ????????? ?????????? ??? ???? ????
Thank you so much   help??
Your customer care executive issue resolved short time great work.
She was really helpful and resolved my issue very quickly
Helpfully,and supportive agent
Shopzilla chor company
Educate to all callcenter employee regarding after sell sevice policies
EVERY THING IS GOOD.... INTERACTION WITH WITH COSTUMER IS GOOD.... MORE CARING ABOUT THE COSTUMER.... THANK VERY MUCH
The support agent was very helpful
Issue is not resolved. So there is no point of asking my review.
Thanku so much mam ????
Getting worst day by day
Customer support team should be easy accessible not like kept waiting
Thanks for smooth cooperation, specially customer support executive  , she is very nice lady, I'm happy with her behaviour
Chek your refund policy
Shopzilla very bad service
This time not happy at all.
Sir   baat kar ka bahut   thanks for Shopzilla and thank you sir
My money nd my product both are
This is Very good employee
Please deliver your orders on the dates you tell on the day of ordering
Gave wrong information
Knowing the your service executive where is parcel of customer.. exact location contact of delivery boy or hub location number... they don't know about any information when asking about parcel..
Good communication skill, resolve my all query
Conversation is good, better fil
I think   is best in customer support and delivery. No issues with
Nyc talk
Thank you?????
Very nice Shopzilla customer service
Auto disconnected call by your executive
Very Good Services
Please take a watch on seller
Good resolve
Awesome customer support
Very good talking with friendly behavior.
Delivered problem not accurate Shopzilla Shopzilla
Very polite and helpful executive.
Provide customer support no.
Please provide proper services to the cusyomers.we customers are giving money for the product still not receiving good service..... Very very poor service by Shopzilla.... Not satisfiedat all??
Achha lga baat kr ke
Worst experience on Shopzilla
Godf
after listening my issues the executive won\u2019t able to listen my voice mor then 3 time, same happens every time, how and why ?
Last conversation with your Shopzilla senior executive was very impressive with respect to knowledge and dealing with customer. Really I appreciated and thanks maam...
Sahi he
Your customer executive not resolved my problem
Thnk you
My packet is missing and Shopzilla customer care has no ans for this. Very poor service.
Make the members well trained first
Delivery boy's Contact number is sending to costomer.
Nothing, it's all about good
It's very difficult to reach the customer care.
It was helpful
GoodBehaviour
Thanks bro ??
good srvice
It take to much time for requestRead and resolve
I m trusted it
Bauhat kamiya hai abhi
Good castomar sport and friendly relationship
decrease the wait time, I was standing in queue for more than 2-3 minutes.
Nice support Customer support executive Shopzilla
Anusha is the worst customer representative I have ever faced in my entire life
U r product are just amazing
My poco m5
To return the money for a not delivered item , eta is 3 days. This is simply unacceptable.
Hello Team,I have ordered a Men Slim Fit Printed Spread Collar Casual Shirt ( : 05-07-2023, 09:06 PMand this product was delivered to my address on 12th July after two days this order did not show Delivered in the Shopzilla app.So, over the call, I made an exchange request for a larger size (XXL) through your customer care representative and they said between 18th July this product will be exchanged.Exchange Processing Exchange ID:  But as of now this product did not picked up or exchanged with the larger size (XXL) of shirt.One of your representatives said that this issue is coming from the delivery agent who delivered this product to my address, they did not put this product delivered in their system and this will be exchanged within 48 hours, but the time is over.In the app, this is showing as Resolved but this issue is not resolved yet from my end. None of your representatives contacted me, only I have contacted you over the phone.I have called multiple times with the customer care but the issue is not resolved yet this is so much frustrating and pathetic that for one month one product is not exchanged yet.If you can not resolve this issue or exchange this product for size XXL,  please refund my money of INR 399.00 and take back the product of size XL.My Phone number
Pls send me the new item I didn't get the item which was in my name...before giving any item please confirm the identity of the person who has booked the item for Shopzilla
Issue is still open
Shopzilla staff is very helpful staff
Very polite excutive
My order packaging is not good no any tag/brand quality is very very low  and my order parts are missing Shopzilla froud with me again and again
Solution required on same time within 08 hours.
Flif  wale lutere hai refund pura nahi  e choor hai
Talk with customer support should be easy.
Both the executive understood the query well I just request them to resolve this quickly
Customer support of my recent call just fabulous ??
Inform me what action was taken for that delivery personal for his rude behaviour.
While shopping is easy and customer service is good, I hope my query is resolved this time.
Don't cheat people
You need  to take charge for the product delivered rather than customer.
Good I thank you very much for this
Understood my concern. At least done everything possible from his side to resolve my issue.
It there is no returns just add replacement or exchange policy.I saw first time, there is no replacement and no returns what should I do with damn product.this is totally unfair my side.policies are going too wrong please update that policies.
Your Shopzilla is the worst services. User should get time slot to recieve delivery. While day gets waste if replacement order is cancelled.
Plz make responsible to ur sellers. They must take care of packing of right product
packaging is horrid. Needs a total revamp.
Please hire some educated staff
95% problem resolve.. thanks for Shopzilla customer care
Change the policies from worst to atleast bad level
Sir mast se bat   rhe the
Hi,I really appreciate the agent's response and the resolution given.
Disappointed disconnect with tlaking
My issue was not resolved with the solution given by customer executive instead increased by following their instructions.
They are taught good but they given long time for solve my issue
Mukher product ke bareme bat   ke batu Acha lag   costember se bat   ke Jo bat 1.1 wad se Hota gaya   vi batu   se soping kana chaiy. ?? I am happy             Thanks all sir                          Jjjj                      I am kiran and   happy ??
Bot acha rha
Shopzilla NEED TO MORE CONTROLLE ON SELLERS THEY HAVE TO MAKE POLICY MORE FLEXIBLE REGARDING CANCELLATION OF ORDER FROM SELLER SIDE
Customer care executive was good but wm was not good
Thanks for u
Advisor handled the case calmly, resolved soon. I'm happy with Shopzilla as always.
Battery not in a box
Shopzilla shopping is always best..
The best way is to confirm costomer account quarry on what's app and local help phone number and concerned person name Ad simple.
Why you charged extra amount as product purchased with no cost emi option. This is very bad experience to me. I am unhappy with your hidden charges. I am dealing with Shopzilla not any other agencies. Then why you diverted issue to IDFC bank. IDFC already told that the offers shown at the time of purchase are by Shopzilla and whole responsibility is of Shopzilla. Then why you diverted it.Please resolve my issue
The consultant have talk to me very nicly
V da ss
I am dissatisfied
Customer support executives are dealing with issues which they don't have information on the issue.It needs to be seriously look into it
Thanx customer support
Please, check all electric gadgets before send product thanks otherwise every serives are excellent.
customer care number shown in help desk to direct intaract with executives
We are always feel   of Shopzilla  digital door step services.Thanks.
Customer care manage super You talking as very nice and properly it's voice also very nice and he is very good to talk with everyone Shopzilla thank you for help me in best I am very happy from that man who help me this customer care man from me for customer care 5 out of 5 star thanks
It was very nice to talk and the problem was also resolved thanks Shopzilla
The executive was continuously talking. He can stay quiet when he is looking up information. He was confirming same information 10 times
Thanks Shopzilla Excutive.. Im am very happy.... For tolking to you... I am satisfied... THANKS....
THANK U SO MUCH   HELP KIYE
I am fully certified
Don't trap people in the name of Shopzilla wallet, just make it easy to transfer money and do other payments for eg:- Bill payments, recharges etc.
You are doing well , plzz always be like this ??
Poor n worthless policies. In my experience i got multiple time damage priduct or wrong product or missing product. Secondly Shopzilla didnt provide sellers contact detail they only share their address then how come posdible to contact them? And most irritating return policy 50 rs penulty for any reason? Why? N howcome?? Is customers satisfaction had no value for Shopzilla? Their time from order to product to recieve n if anything wrong then return is so messy n irritating. No flexibility. I want to say improve custome relationship Shopzilla n better u go. Just tired to their service now.
She was very supportive.
Improve yourself
Thanks for all communication is the very helpful
Maine 11 august ko Shopzilla basket order ki thi   14 august ko recive hui thi aur uska total payment 901rs tha maine jo item order kiya vo 7 item the lekin mujhe sirf 5 item hi recive hui hain  aur mujhe delivery boy ne bill receipt bhi nhi Maine kitni baar help center main bhi baat ki waha se bhi koi jawab nhi aa raha na hi koi coll  mujhe bola gaya ki apko humre higher officer ka coll aye gaya is ke regurding pr koi coll nhi aya
Not received any mail or sms for my issue
Person is very nice
Good support ??????
Do replacement of my product
Shopzilla is functioning like goverment organisation, please understand problem from customer point of view
Make more effective policy between customer and seller.And make more easy policy to contact customer cares
Very bad sarvice I am experience is not good where is not good every time is   guide
I am very disappointed Shopzilla
PLZ MY TV REPLECE
Ms deepa call disconnected. Not complete my sentence very mis behaviour.
1st 2 call i didnt get any response from two female candidate but 3rd call i get nice response from the Excutive
Please arrange customer support in regional language
Shopzilla doing good workAnd good worker also
Do not approve the sale of any food items that you are going to sell like dryfoot without checking its complete quality because the product I received is not of complete quality.
cust sup rep could understand and resolve the issue quickly. this is first time in last 12 yrs Shopzilla customer rep could help resolve customer issue. employ this kind of reps who show ownership
Ecilent
Arpit has handalled this issue very smartly. Such executives are big assets of a company. Thanks Arpit
Waiting for solution due to lag in showing delivery status
Product is worst to money.only cheating
The customers service is good
My complaint is raised but it will take time to solve the issue
PACKING OF ORIGINAL PRODUCT WAS VERY BAD. DELIVERY FOR EXCHANGE WAS NOT HELPFUL AT ALL.
Missing packaging
To do more flexibility with the company regarding goods
Sorry, but i am not suggested
In the app/website, it was not written that the delivery of my product \"FILMORA 12\" will be by E-mail, else I would not have ordered the product.
Ni working
Good surpport
Contact with supplier you should make more strong
Need faster approach towards refund.
Mera item mughe nhe mila
Very helpful good communication
Don't keep waiting on hold while we connect to customer agent.
Worst mentaince
Fu8fdu
Bro solved my problem
Helpful support
Please solve the problem s
Thank you so much for the help and please refund complete   digiye
The experience was very goodBut kindly do process my return request
Your service is very good. Nothing any changes.
your Customer support helped me very well
Please make sure u can help customer as soon as possible.. because I have waited a lot but my order is not picked up so I am disappointed
Customer care executive was very helpful
Product not pick up and exucative behaviour is very bad.
Nothing  to improve...he is well behaved and well mannered gentlemen..assist  me well..
very bad Shopzilla.Only trouble .kindly contact
Im talking with your executive person was very mature he understands what problems im facing
If there is open box delivery. The product showed to customer should also have the responsibility of delivery boy.
Nice Customer service Team ??
Rihgt inf
Customer support executive behaviour was very good ????
complain my money not refund
Customer support executive good cumunication.and thanks for helpful   executive.
My problem resolved
Up se baat karne   up solve kardenge
Good experienced employee
Good service boss
Good Support by help center
I talked with Shopzilla customer care executive named Shruti, Overal she was very good ,polite to me regarding my issue . I hope my complain raised by her will soon resolved.
Need to carefull about order placed by customer
He just kept me waited to connect to senior but he couldn't connect me.
Support Executive Failed to HELP
Be available
The agent was well knowledgeable, hope this issue get resolved ASAP. thank you!
Let me know contact number for delivery person
Thank you so much Anand for resolving my issue, after reaching out multiple times and talking with multiple agents only and resolved my issue. He was patience, knowledgeable and professional.
Shopzilla executives understood very well I am suffering loss as they have delivered insufficient item still they did not tried to help\u2026.one should go out of the box for the adjustment and customer satisfaction but Shopzilla doesn\u2019t care a bit about their customers very poor and bad platform
I discuss with Ms.   she was not given proper answer and said to me talk to service center, center person talk to brand.
very poor delivery/pickup service
How to transfer gift balance to account
Nice talking and i am easily to understand..
Excellent talk very nice
Customer is good for buyers