sharmila122125/customer-support-csat huggingface dataset:
Mantena your coreare service
I so happy ??
Good mem
Thanks done
Horrible customer support from Shopzilla as always. Never satisfied with your resolution
My items refund please proceed fast
big failer
Grocery service stopped at pin code 621704
My question  solve in customer service
Issue not resolved. Even he didn't know how to talk
Customer executive not raised my compliant
Customer support executive is very polite and cooperative
I very happy to talk to this guy
Fraud have been done with me by Shopzilla....
You should keep your words at least the order was not delivered today as you guys committed. This is not acceptable worst customer. Service. First improve your delivery service this is not a game take it as responsibility
There are no proper sulution receive even after multiple follow ups
Very bad girl ??
Product was very good
???? deliveri time me ??? ???? ?? ??? ???????
Executives are great bt pls improve your delivery service.
15 20 ??? ?? ?????? ?? ??? ?????? ?? ?????? ???? ?? ??? ??
Do fair solution for customers satisfaction
Excellent talking with coustmer
Customer service boy Mr.   is very professional
I'm very happy with his information.Very nice, very polite and very knowledgeable
Please don't send used and copy product
Im very happy now because from costumer service was very good thank you Shopzilla team
Thanks you for Shopzilla costumer care
It is requested please talk like human evey customer care talk like bot other things ok
Make it more flexible for customers support
Solve my prblm
Easy to talk. Thanks!
He is such good person..he have a convincing as skill
Hey Shopzilla please open up your eyes and fix the issue of customer services most of customers unhappy your services because you didn't order placed on the time and some time you sold fake 1st copy of product and your delivery agent behaviour was very rude that's point your sale and profit year by year down and one day your company will shutdown please improve your services this is feedback your genuine customer
Kindly make the process of reaching costomer care executive directly.
Customer service is good but no action has been trying from 20days
Problem  not slove
Totally Satisfied in Shopzilla
Customer service very good
Shopzilla app show the original picture of any product but saller send the local products for customers
No satisfied your delivery time delye is very slow
GOOD I APPRECIATE
Don't send anything through  Express. They demand money for delivering the items
My executive is too good and she understand my problem and he give me faithfully solution and my executive voice is so pretty and good my experience is very happy ??
??????nice
the way of talking of  customer care executive was very well mannered and having good problem solving understanding
Shafaque was very polite and understanding. She resolved my query quickly. Hope she keeps on doing great things. As per Shopzilla policy on pay later, disappointing. Never using it.
Very bell
Good service. Executive understand the customer problem and resolved the issue
Last interaction was nice. Customer care executive was very much polite empathetic and solution oriented. Shopzilla need more guys like this.
Poor delivery system
is so kind and helpful, she's understand my query and handle my angry in a very polite manner. She is such a gem. I liked her the way she talked to me. Showing concern and even she apologized for the things she didn't do. Thank you so much sonia for helping me. I know you have tried your best. All the best for your future. Be the sameThank you so much for your efforts.
Solve quickly try to my problem
Delivery should always be in time, I tried calling on the number provided by Shopzilla to speak to delivery partner but no response from delivery partner, I tried calling hundreds of times.
Due to not interested my concern and not resolve my problem.
I have call back request from   app,and call back from Shopzilla, they are speak i dont help you because, you have purchase order from  ,but this product is ring delivered, so i need help  ,but i dont know dont help me from Shopzilla.. Please call me
Please get some technical assistance ASAP
People are facing problem when recieved defective product.Please make easy for refund/replacement.One more thing Shopzilla have to authority to resolve issue on his sides not seller .Other wise customer are facing a lot of broblem.Customers are loosing faith from Shopzilla .
Give better service nahi to koi bhi Shopzilla PE trust nahi karega
Thanks for my request
Lifetime disappointement with Shopzilla.Very worst customer service.No proper information of installation date and time.
saport very NYC me 5 reting
Super sapott
??? ???? ???? ????? ???
Return order payment slowly
I am happy to talk with Shopzilla executive
Give more response to customer's concern
Add a faster delivery option
Please try to actually provide customer support. The support provided is a compromise for the customer and is in favour of Shopzilla. The commitment given during ordering the product about the exchange amount returned to the bank account has not been followed and on purpose returned as gift card to ensure more Shopzilla sale and trap customer's money. This is not the way to earn customer's trust and good will.
?? ????? ???? ????? ??? ?? ???? ?? ???? ???? ???? ???? ??? ?? ???? ??? ?? ?????? ?? ????? ???? ? ??? 1 ????? ?? ?????? ??? ?? ?? ???? ??????? ?? ????? ???? ???? ??? ?? ???? ?????? ????? ???? ??? ????????? ??? ???? ??? ??? ?? ???? ?????? ?? ?????? ???? ???? ??????? ??
Excellent keep it up
Very good service Shopzilla
I am glad that customer care solved my problem
????? ?? ???? ????? ??? ?? ??? ???? sixmonths ?? ?????? ?? ????? ???? ??? ???????? ???? ??? ??? ?? ?? ?????? ?????? ?? ?? ?? ????? ?? ????? ???? ?? ??? ?? ???? ????? ??? ??? ???? ???? ?? ????? 2 months ??? ???
???? ???? ?? ?? ?????????? ?? ?????? ?? ????? ???????? ?? ???? ?? ???? ????? ???? ?? ????? ??
Good service.??
We'll Done
Return policy sabhi products me   chahiye.
Team work apriciable well done Shopzilla
My opinion is your prompted to the next level..
Very best customer support
Still there is no solution to my problem, TV has stopped since three days, send it to technical staff.
Arun Sir Did His Best To Help Me Out. Feels Good To Know That There Are People So Generous And Helpful Like Him In Today's World.   Always Keep People Like Him To Work For Them And Make Them As Well As The Brand Achieve Heights.
Thankuuuu Dear manaav
Customer support osm
My products defact
It is not respons customer service
thoda bahut
Thanks support customer
Savatm
karo Bahut galti  e hai.
Yes I am good
Beautyful voice
Simply Good
Add directly customer sevice
She was a good in communication
Your service not good
Thank youh so much ??
If you don't have right product then you should not send any other similar product to the customer. Now Its is happening frequently. Please correct it as soon as possible.
How can you close automatically my request and why you provide third party instalation on aur conditioner
The agent tried to helped me a lot but unfortunately i didnot received any help
, The guy was amazing. Excellent communication skills. Very much fast query solving person. Much more appreciated with that  . Thanks for solving my issue.
Very bed behaviour also delivery executive he cancil my order without my consent
She's way of taking awsome and she's easly resolve my problem
Ajit
I am glade to support you
The conversation was literally good...but the ?? mic was used by consultant wasn't in good condition so, the audio was very bold and unclear. Try to improve your audio quality.
who will support to customers ?
Improve your payment detection system. Because my payment is detected as fraud. But that's not true
Thik
Fully Resolved
Support executive person was very polite
You are ginesys guy
Helping guy and talked to resolving issue
Bekar product chhi-chhi-chhi
Remove fake sellers from Shopzilla
Good service and great job to be a good person
helped me in solving my issues
Shopzilla Logistics Services Very Poor. Please Delivered My Order Today
Very very
return reason option should be simple and easy to understand the customer.need to impoove.
Plz provide proper customer care no.
Why my order is on hold even after making payments through Shopzilla pay later?
Gud nice person. Speaking skills is awesome of this lady.
Good representative
I did not received my invoice of last order
Very well helped
Please improve quality of your services, thank you.
I'm not able to return my order
Please allow partial cancellation on grocery orderAnd improve your packaging and delivery service and make it tamper proof
make all products refundable
Good effort done from customer care executive...He isnvery good communication and humble in nature, tried his best to resolve my issue.Shopzilla should enhance to croos check the delivery product, so that customer can get exact product, as ordered.
Good work no problem
Thankxxx
Nice costumer care
Always provides wrong information. No proper resolution.
I all time satisfied by Shopzilla customer care executive but very bad experience with e   delivery boy's and I wanna tell you I break my relationship with Shopzilla only resion is e   delivery boy's
Please make your payment policies more flexible and allow online payment as part payment along with cash on delivery.
My issue not solved, they taken complaint only, it's alredy 2-3 times taken complaint, but not solved. Now itself they taken complaint only. I know this problem not solved.
Nice way to approach
Please resolve warrenty related problems
Take Product information in detail
Easy coustomer support
Very Very Very Very bad ??
very well helped
My order is not a good... Galat product aaya hai
Good information ??
Sab log useless and Shopzilla logistics vi uneducated hay.
Thank you sir resolve my problem
Order complete but I am not received ok
Ashutosh really helped me out regarding my issue took very less time to resolve the matter ... Whereas other executives were not able to help me out and used to hang up the call on my face , I am really grateful to be directed to Ashutosh, he's very effective and helpful... Kudos to him , We need more executives like him .
No comments just deliver my ordee
Haras me 2month but money no come back I haras every day I complain criber crime police\u2026. Please resolve my problem
the consultant was very mple nd nice while talking
Taking too long.....and yet it's not resolved ??
Thank you so much for Shopzilla costomer service
Complete resolution
Can not My Shopzilla pay later issues .
Chat boat new system very difficult. Plz arrange your old call syestem .
U can increase electric gadet policies
Try to help out  genuine customers to get the best delivery and return services
Bhut bad hai
My warranty not claim please help me
Ur customer service is good but ur delivery agent behaviour is bad ??
Helped a lot
Poor quality and service
If we put order of any product which has paid installation then first confirmed with us
Be careful about customer's orders
Please keep a track of return request based on person who has delivered items. For open packet policy they should ensure items are correct rather than taking pin first and then denying return request in case of incorrect item.
In case the address of shipment pickup is different from shipment delivery, you must show it on your application.
Waiting time reduce
bandh kr do please isse kisi ka tyohar nhi bigdega .jinka he ye Shopzilla usko bolo ghar bethe
Solve my problem sir, as soon as possible
?????? ?? ??????? ????? ???? ???? ????
This was really very worst experience with delivery person when they have asked to pay  . 1000 but not provided amount receipt nor revised invoice copy. Moreover after complain to Shopzilla Application this is frustrating to receive repeated mail to provide Payment screenshot as evidence. After 20 times complain and conversation with Shopzilla Executive, I received a   worth Rs. 1000 but it's not satisfactory action while that cheater should be punished with strict action because they have breach the trust of Customer and Shopzilla. I suggest Shopzilla to avoid cash Transaction by delivery person.
I agree with your talking
Please return or replace my product
Don't buy anything from Shopzilla. They are fully useless. They don't have good service. They are not able to deliver product on time, my suggestion for every body be care full
Gift card sent to an incorrect email address .. I am requesting for gift card to be sent to correct address but nobody is helping me .
Given feedback on product supplier. Take bacm its nk return policy because it always deliver wrong
Refund my amount asap
Can't access gift card, customer service executive didn't solve a simple problem.
Focus on providing resolution to customer instead of closing the issues or ticket
Very Good service ??
The agents before this agents disconnected call and even didn't want to hear the issue let alone giving me any solution, please take care of that otherwise, the last agent was excellent and helped me raise the complaint instantly as well as gave me the complaint number when I didn't receive the email
Thanks ??Aashish bro????...For..help in my..order Amazing customer service experience...????Shopzilla??
He's very cooperative and kind
Good service all stuff and thanks to Shopzilla
Pathetic customer care response
Issue should be solved ASAP
Please all show for your call me backspot
Not time to delver
Pls exchange my product as early as possible
Good service nice jobe
Make your payment network better
Kindly arrange the delivery person contact details
Just try to check with the vendor what went wrong in the delivery of the product
Directly put the call on hold
Plz help me out ASAP with my issue
As all ok but kindly do the
Product not actual
Re check the product and deliver
It was completely waste of time. They were not able to update anything. They were not listening the concern. Only repeating the same line again and again. Complete waste of time team. Please don't provide such worst customer experience. Really pathetic and unprofessional behaviour. No solution oriented approach. They were repeating the same line as if they were parrot. Really pathetic experience.....No solution received till time......
Once again the complete has larged, in my wallet amount is not showing and I i didn't get gift voucher pin,
Nice thank you sir
Generat a direct customer care no.
Nice understanding and help me properly understanding my actual issue
we need to good quality tnk
try to deliver product on time .
Very nice person I love that person ??
Good bat
Bad service in Shopzilla
Tkank for your call
**ing service by Shopzilla\u2026.Shopzilla wale chor h sab ke sab
I hope my issue is to resolve
Shopzilla must addopt system to where everything is to be done within scheduled time frame and no more delay on delivery or refund may taken. Connecting to customer support for which due to Shopzilla internal system issue is very disappointed and harassing for buyer.
Hold par rakhe raho phir thank you bol kar call cut kar dena sahi tarika nahi hai
Such a nice Conversation on this Day it feels like my real sister is helping me on this  .After she wished me Happy   I genuinely forgot my query. Thank you for connecting a sister like customer care executive she made my day.
Good supportCustomer care
I'm very comfortable with the conversation, I like the way of her talking . Thank you
customer se baat karke bahut   aur aapane bahut   se Mere sat Baat Kiya thank u so much ?????
My issue was not resolved
Empower ppl with more information to serve customers better
Try to resolve the customer issues aaap
Please make products surety
I am happy because problem solved
mand really good for conversation
Bad effects of Shopzilla.
Very good behaviour to customer
There was an excellent experience communicate with the consultant and I'm assuming that my issues will be resolved soon.
Amazing shopping experience
This is worst customer care service I ** all time
helpful employ????
Refund my balance
Please fire customer executive. He is unprofessional. He provides wrong information. He misleads the customer. He don't transfer call to senior. He is adamant and novice. He should be removed from immediate effect. Please deliver my product. I request the CEO of company to look into this. The customer executive team is performance is below average. They only waste the value time of the customer. We don't need such unprofessional and novice team.
The executive who I called was quite good he was communicate with me in English and first I try to get a call from   executive I waited for 10 to 15 minutes but they didn't pick the call. The worst and frustrated experience with Shopzilla and while I was worry ab
Happy as you have added language option in customer support.
She understand my problem and raise my complaint
Customer support executive is very much impressive more than expectations & fully guided on right track to solve out the problem which is so much helpful.
Seller service need to approachable..
Good sugeastion
Transferred call and disconnected
Some of your customers service executives are not good enough to work with Shopzilla. They don't how to work and how to handle the person and their problem
Try to solve the issue of customers
Repeating same sentence
Danish tried to solve my issue
Shopzilla always help me...hope it keeps this same way
The customer service executive have incorrect answer..i could see later in Shopzilla app that either exchange or bank offer can be applied..both cannot be applied at the same time..the executive told me the bank offer will be credited after product is our for delivery.
All is best
Please Don't force customers to accept unlike or unfit product by applying ?50 Charge
What a nice guy thanks for help
Thank you support
Best of all customers service aggent
Thank you for your information
The info in the site about the product and the actual product I got was different in quantity. It's a serious lapse in commitment. Ensure the same is never ever repeated.
Ghatiya ????? ?? Shopzilla
Everything is alright but you guys have to pay attention on the queries of your customers like there are lot of delivery boys are doing the scam like they are asking extra rupees or day secretly logged into your account I have been facing this since 4 or 5 months I already raised the query and I got the solution as well so if there is another query you got like this then you have to pay attention thank you so much
Help resolve with quick resolution
Please provide Bengali language coustomer support it not my problem with Hindi language. The executive is very nice, simple easy communication. I am not very good to speak Hindi all those the executive understand me and solve my problem.
Shopzilla's customer service is very good all my products.
Very bad Cx service very bad no respond by ur blackened team side
worst support, check the comments on the ticket I don't have patience to explain again
Solve issues soon
Customer Launguage problem.....pls arrange customer flexibility
I have complaint against 3 items returned but it didn't pick till now.Now there is one rakhi got delivered the wrong product which has to be replaced but still it didn't happen.
should be sent clear intimation and warning that correct product should be delivered and later should not create an issue with the same when it comes to pickup
Keep the return policy simple...Once cancelled, the customers should not be made to run from pillar to post
No,all good
You are not issuing invoice along with the product. From the comments given in the product display in your web site itself it is evident that the invoice have not been issued to some customers who purchased this item from you. So is my case.
Ramlal Chargat
customer executive good but my concern was not resolved for return
Faltu hai bhai ab to service bohat hi kharab kar   ye log refund pahle return k same date main mil jata   to bhai 10/10 din 15 din main v nahi aata hai
Customer boy very good
I done my return order's pickup from my side but your staff showing that the return cancelled. So solve this issue otherwise give my new order or my money refund back to me
Your executive end the call during conversation. He did not complete call and not solve my problem.
Excellent to the executive for quickly understand and resolving my problem
I'm very disappointed with Shopzilla this time it cancelled my order for no reason...
I am still waiting for my grocery order.It has become too late.Kindly do the needful to improve timely delivery.
Think you so much sir
In case, return of item is permissible as per policy at the time of selling product then without wasting a single minute amount must be credited to customer account.  Why have you fixed lead time more than one day rather it must be in hours?
Good support customer care grateful thanks allowed ??
very g
Improve your
Kindly take care not to free sample and expired product
Satisfied with your policy
Nothing is good experience
Advisor beheviour was excellent keep it up
Please create a system to change  address  when the product is shipped
Don't send wrong product. Our time also have value.
Thanksu sir
My order problem
Nice miting
Mera prodect pickup nhi huaa hai abhi Tak 25 days   hai mere   return or call  e huyeVoice master pickup hi nahi kar   hai(\"\"photo show, original brand name show, different brands ka   update nhi huaa\"\") Ye bolta hai pickup karne aata hai tab
Thank you team   ??
Refund return policy are so hactic and take too much long time , nearly 1 month...
I am waiting for product since 15 days still didn't received the product and your support team is not helping us in providing any information.Please imporve your quality.Very disappointed this time
Good girl nice support
Veri nice help
picks up are very messy, have to call many times for pick up and refunds. try to work better with your delivery partners. SuperBuy is amazing but deliveryparthers work is very lousy.
Internation quality
Don\u2019t take return fee
Service is already good
or aadarsh i forgot ur name but u really help me alot tqsm for ur help .. just update the feedback to seller that plzz dispatch the same product what they shows in images and what they mentioned in description.. Once again tqsm  ..
Thanks Shopzilla teem
From last three times you are providing worst of worst service... cancelled my order without informing me, cancelled my return order without any concern....I will never order any product from Shopzilla now....not from me and not from my nearest one
I good feeling
Puja bahut bahut   meri aapne is call par ki bahut bahut dhanyawad. I really respect u and proud of u thank u very very much.
She's too Good and very helpful
Happy with customer support executive but not happy with Shopzilla
Iam happy to castomar careThank you ????
Yogesh was very polite.I appreciate the help
Taking Too Much time to Resolve The Issue Please Improve It Suggestion
Koi help nhi  a
Bahut
Please provide delivery person and hub location detail to them. I am waiting for my product which out for delivery since past 36hrs. They didn't have the detail and i am frustrated by you guys.
Impossible to reach customer support.
It have toll-free number of Shopzilla to easy access
Sir talk me good time resolve
Kindly provide official email address directly doing   issue share easly.
Nice interaction with customer care agent
???????? thank you Shopzilla
I'm happy to customer supporter
just do everything asap
Good shabina mam
Excellent customer service I would say . You guys are amazing the person was really amazing whom I had words with
Nike shoes different
Very good nature
Please kindly check my watch and solve in service centre.
Very good I am happy
Product itna fast cancle na kiya jay
Very good costumars support handle
Please mention exchange policy properly on app and make an option to exchange along with return because sometimes there's just a size issue and we need an exchange.
Takes too much time to contact with the Shopzilla executive. Contacting to Shopzilla customer support should be made user friendly. If there is no return policy for any product, Shopzilla must assure to get right product delivered to the customer. As if wrong product is delivered, it's difficult to contact Shopzilla support.
It was nice interaction
Worst return policy.
Very good man ??