sharmila122125/customer-support-csat huggingface dataset:
I talked to someone yesterday also regarding my issue but she said it will be resolved & I will get the update but I didn't receive anything.Today also I talked to another one she was quite good to listen & understand my issue & promised to help. I am waiting for this resolution. .
Mera product change kar dijiye
Mera product abhi tak nhi mila hai.
?? good
Let me know more  on you refund policies.
Please reduce the time to resolve the issue related to bad item of any seller
messaging option, really very irritating for grown ups like me. When help is required for any issue it's convenient to talk to someone and explain the matter rather than texting and getting automated replies. And regarding my orders, I want everything that I've ordered as I've done half the payment of total amount. I was told to wait until 10th August. Fine, I'll wait but I want each and every thing. I won't take any excuses from Shopzilla. That's it.
As promised no cashback credited to my account
The executive is highly appriciated. Thank you so much!
my issues still not resolved
Nice to talk to her very cooperative
They help very well in my problem
Make sure the product customer order reach same as they want
Nice  sir
Bahat help hua thanks Shopzilla
Received different model. Unable to return the same. Complete fraud by Shopzilla
Improve ur customer executive quality. They don't have product update n will repeat same thing again n again. Instead of helping to understand problem. They will just say sorry for inconvenience cause to uu
aurangpur
Please check before delivering a product. I received an empty box of honey!
The item I ordered was a gift for my Brother and Sister in law on their special occasion. The product they received was wrong and it ruined the surprise gift element. It's truly disappointing experience as I had to return a complete wrong item delivered once and the second time also I didn't get the right item I ordered.I am hesitant to use Shopzilla service anymore. (was actually planning to buy a Samsung galaxy S23, but I don't feel like buying it from Shopzilla anymore. Maybe I'll use SuperBuy next time). Really worst experience from Shopzilla side.
Aapse baat   sir
Amazing response by this girl.
Get your technical team to work on the payment system to get it better
I\u2019m very happy and satisfied to talk . Very good customer service I am for Shopzilla good service
cancel the order and anyhow make refund
Very poor service experience
Customer care very good ??????
Please refund poco m4 money return in my Shopzilla pay later account
Good coustomer service
when customer executive call they speak with name of customer .If they will use Sir or   in their respose for better respect to their customer .
Not by Shopzilla Grocery products
Very very bed Shopzilla product
Issue not resolved
He's so cool and behaviour is also good.i like it.??
Please resolve issue of downloding invoice, it will comes error after downloding products invoice
There should be product replacement or refund for installable goods as we see for electronic goods
Thanks for support sir
Product   kar raha hai
Sir   bhat ky ha
My order cancelled without any information.
Good helpful information ??
Though Material is not available with seller then why  show for sold.Look into it for proper seller update to delivery actual product which is showing in app.
Pre reserve pass for Samsung crystal tv is not working. Very disappointing
Thnxxx so much
Bahut acchi tarike se samasya ka sawal
Customer care executive resolved my problem\u2026thank u
Tqs
Baat ????-???? phone cut     care ka
Please make your policy more easier which takes less time
Thank you for Good support
She was soo helpful and polite too. Thanks once again.
Customer happiness is your must priority
In case any issue please consider customer's value also
resolve my problem fast ??
Pathetic service by Shopzilla
Hello Shopzilla I am l and I am regular Shopzilla user and I have good faith and trust in Shopzilla and I want it to be like that way I have request that please support your consumers regarding anything wrong with delivery or false products as that time we expect you guys to support us I hope you will look in this and do the needfull ??
Even after multiple replacements the right quantity could not b delivered by the seller
Very bad delivery timing and very late delivery of product very very bad experience with the Shopzilla
Basumati rice me kida hea
totally misleading
Iam satisfied with your customer dealing and I will be happy if you solve my problem
Keep the option of OTP for prepaid order's so that the delivery man can't deliver to wrong person for prepaid order's
Customer support very happy ??
Your assistance was truly outstanding, and your dedication to resolving my issue exceeded my expectations. Thank you for your exceptional support
Should provide return in replacement from your own site
She was very polite ??
Time west
I have terms of Shopzilla plus mambar passed but I'm not Shopzilla plus member. Why?
Good happy ok
Cute voice. I like it. Thanks
Very good conversation
Thanks resolve my issue
Thanks for raising the ticket
Resolve my problem
It's well service by Shopzilla
Best support
Very good service provider
All delivery  ,,, replacement also
Apki return policy
Nice to talk with
Once you get a faulty product After replacing again you get a faulty one Now you ain't sure what to do What   i as a buyer supposed to do with some lights that doesn't glow
Good experienceGood job I'm so happy ??
Product shown in website delivery not same very low quality
Nice interaction with customer care executive.
This customer executive was very good.. thanx alot ma'am for solve my issue.. thanku so much
Very long resolution time
Me bahut   is
Awesome behaviour and I am very happy
Your phone exchange boy ver bad observation
1. If any product unavailable to deliver on time don't mention as 1 day delivery.2. Don't cancel the product without proper communication.
I am happy for cosutomer support
Its good customer support but pleasw update quality of product and also specify the real picture  before delivery
In my journey with you now feel very bad.
Do fast refund
So much good conversation
Nyc taking
Very good setifie
Acha lga
Pls add 'add bank account' details in account option for refund
Remove fake seller
good service .kindly work for customer side also
Issue not solved, first solve the issues then ask reviews.Thank you
Item pick up   or time jyda   h koi meri bat   nhi b
Why pay emi account blocked
Very good service and helpfull
No resolution at all
Oder time par nhi Diya gya ??????
Nice experience very talented this costomer care was nice
Wrong product delivered
Great Experience ??
Mujhe bohot accha mehsus
That time payment is successful from customer so show in Shopzilla your order is confirmed not a show pending
easycontact custoomer suppoort
Acha hai
A good work of Shopzilla team but return policy time to large
Thanks tabbassum
Very poor services by Shopzilla make fool coustomer
Your executive has no information about issue. He didn't answered my question. Every executive says to wait for a day. Why should I wait when I already waited for 12 days
Remove usage charge on psylater
I'm happy with customer support executive helping nature...
Good job sir ji
The way of talking of  excutive is gud but  if my quarry is not resolve i Twit
Nyc job
In Shopzilla replacement option not available
There are false information in Shopzilla portal
If you can deliver deliver it fast
Coustomer care agent are awesome her behaviour very good I'll request you to my tv installation today complete kra do
Sellers to sued when they give wrong item in noreturn policy.
Behaving is good
Very good Customer Care Executive & he helped very much
Mam voice cute
Your delivery is bad
Helpfull person
Thank q costomer care
Customer should have a option to change the shipping address atleast before the product is shipped.
Call support is so  good but increase your product quality
Worst experience of Shopzilla Vendor sent damaged product knowingly for harassment of customer.Henceforth no purchase from Shopzilla
I want to talk to Customer service Telugu
Tnq for help me
Help me a lot
You can improve it by making delivery more faster..
Nice and smooth conversation with customer support care.
Good executive. Interaction with you was wonderful. Thanks for your help
OSM Guy solved my issue
God solutions
Shopzilla customer executive is very helpful for responding on queries.
Very good supporting
Please fastly resolve my problem Shopzilla
Prices drop
She had no specific information regarding my order issues but tried to mislead with possibilities.
Vary vary excllant
Taniya is really very helpful,polive and efficient. She resolved my issues quickly.I hope she will continue her good work.
Good support by customer support team
Thank you for help
Please be on your word and ensure your delivery date worst experience of delivery full big 00 on your delivery trust everything
Customer service very nice 10/10 number very helpful good bless you
Every thing is best
Please sir my order is very bad ????
Why did they cancel my order
No I am Good
Very nice coatmer sopport
Thank for Shopzilla
Transportation services are pathetic no contact number no tracking and too much delivery time
Please try to understand my problem and give me good response.I this time of experience not expected from you and your delivery team.Delevery boy not delivered those items to me and my family members, but delivery shows in your Shopzillaside.Please take necessary action against the Shopzilla delivery boy and delivery authority .I hope my solution is given to me very soon
Not happy for your service very poor service I'm frastred for your service not responding for your service centre not received my issue
Packaging quality not good
Reduce time of delivery
Please provide an customer support number so that we can reach easily for any queries from any number
Previous orders invoice is not available in app
Improve your internal department communication
Thanks to resolve my issue
Happy with consulting
Refund policy didn't not update
Bad information
Thank you Shopzilla aap ne bahut   baat kiye mare sath or aap ne mare pareshani samjhe thank you love you ????
My order was cancelled because of mistake of your delivery agent because of which my order right now got expensive.So as per me you should have policy that if any order gets cancelled because of no mistake from customer end then you should give option to the customer to place the same order at same price.
Thank you but fist to slove my problem fast
Refund my 100 rs
The ordered product is not available in the delivered package, kindly check the package for the product and do your work correctly.
I'm satisfied on customer service
Good conversation ??
Mind blowing talk mridul ji
Please refund the money
Soft spoken
Bahut hi bekar response   date ke 5 din baad bhi delivery nhi hota
Customer executive was polite and humble
Be stand on our trust, don't take us as usual, make sure we are important for u
Nice guy need more like this men
Always happy with Shopzilla. But these sellers harassing us...
Please improve the delivery aticatez.
I am very happy that your delivery boy and customer support team did a great job
All was good except technical glitches.
Good ????????
please set up a customer support helpdesk at earliest to ensure customers can call and speak with your customer support
Your service manager is so good to talk in customer so i feel good to talk him...thank you
The customer support executive was good I'm happy with Shopzilla. Thanku for resolveing my quite. And i also want to work with Shopzilla support. If they give me this opportunity.
Should always return dont argue
All your whish masters are blackmailers and there is not control of yours. Exchange policy gives your wish master to blackmail customers. Customer care representatives are just robots and don\u2019t have any power to take desicions. Just cancel my order and I promise I will deactivate the Shopzilla account and never use the app again.
His behaviour so good, i like him????
Staff is very nice help meVery good staff behaviour
Shopzilla ke sbhi officers bhut hi politely bat krte hain aur problem   solve krte hain... thanks
I want my problem to be solved as soon as possible bcoz I like to purchase online Shopzilla services kindly help me to get refund Rs 320 only Thanks
Take action against delivery agent who is not giving delivery at door step and customer support executive are very good solving our problem thank you so much but take action against delivery agent
Her behaviour is very good ??
was very rude and ensure that I feel uncomfortable.She was talking like boss as if saying do whatever you want you can do, just keep the phone and go.She was not having any information and did not own the issue to help.Whats the use of Service agents of they repeat system generated response which i can already acces through chatbot.
Overall good ????
Thanks sarvice
Best call in all angles so far best help has been given to me in these 2 years customer support has helped me a lot thank you so much
Shopzilla customer care is not more than a time pass for customer. I never get satisfactory resolution on my issue in my experiance of more tha. 7 years with Shopzilla.
Please add option for no issues where you ask \"What you are unhappy with\" and \"What can we improve\"
Nature of executetive and way talking nice
care number AlWays people people
There was lots of network issue so the voice was not good.
Agent refused to raise complaint and kept on blaming its issue with seller but did not took initiate to check with seller
Exllent work
thank you very much mam it was nice talking to you.....??
Not able to provide proper help or solution
Please provide a customer care number to reach customer executive
Product are missing which cost very and are available in offers its game of seller please mind it don't encourage such sellers I lost suger in the order which cost 1rp and I order because of that order only
G00d
I think a chat support would be helpful in some cases.
Fine , I wish my problem are solved very soon ??
I want to return this product
V bed
I asked to remove the installation changes for the fan and call got disconnected and no followup done
Very good behaviour. .too polite
If people have time to buy the product from showroom or care then what is the need to buy from Shopzilla.Your policy of seller brand replacement is fake and farud.
No resolution
Do first
I'm Regalur
Thank you for executive
My promlems is not solve
It was very nice to talk with customer executive thnk foe resolved my query ASAP.aslamualkum
Change address option is not available..That's too baf
Polite service by Shopzilla
Nice help ki h
Customer support ko bolne ki formalities kum kre baar baar mafi chahte hai nhi bole
Dont make all time delayed delivery
Nice costumers
Advisor behaviour and politeness appreciable
4 month not resolve my issue ??????????
Best customer service support
Untill and unless as a customer I will get my solution hardly such things matters
Please reply my product product issue manufacturing is connected not connected charging is
Thank you so much ma'am for your information ??
It could be better to solve the issues within a reasonable time.
I am not happy with Shopzilla service very bead service I not refer any friends and relatives
Very bad Shopzilla customer service
Customer support ok but please my problem solve this silver home
It's been 15 days and still my query is not resolved
Customer service is too less cut the call any time
Deliver the product as soon as possible
When in issue is not your predefined options then you should have an option to mention the reason in other option area.
fast delivery
10 out of 10 excellent customer care support.
Talk very smoothly
Customer service is very poor not the customer executive but Shopzilla delivery service is very poor want to give negative points.....very disappointed
Excellent customer support
delivery executive side bad experience and your customer executive give good service
service of your delivery partner i.e.   is highly disappointing
After contact so many customer cares today intractive customer care respond very positively and and my issue resolved very fast I am happy with intraction with this customer care support.
Please do something with my order.
Customer service is very very poor
Worst e commerce company
Make available Bengali speaking customer executive
Please engage good seller with Shopzilla
Make amount vouchers transferable to  a bank account.
I want my money back because Shopzilla web discription provided to customer is wrong Shopzilla make customer foolish regarding MRP ON web and MRP is different on your (Shopzilla) delivery product.It means something is wrong with your product
Very helpful and also gave additional information.
Thanku bhya
Kuch bhi achha nahi hai
Good service by customer support executive
????????????supar ????????
Much helpful thank you Shopzilla
Emphasis on intimate delivery
Excellent Customer care support service. So many Thanks to Shopzilla Customer care support Executive.
Try to resolve the problem . Don\u2019t gave false assurance
Return product not received properly due to pickup man not calling and cancel the process
Okay thank
Very nice ????
He was talking like he is doing favour on me
???? ??
My issue is still not resolved. I asked to share information about the product's customer support and I'm still waiting.
Worst service will not purchase anything again in future
Achha se bat ki
Not solved problem
I am also a customer support thank you for helping me guru
Iam happy
I have been charged a return fee of Rs 75 for my current order that is returned in which I wanted a size exchange. This charges were applied for maximum returns exceeded in April month and it's still continued till August month returns. I Just need to know how long I am going to get charged for any returns done henceforth. I do not wish to continue using this app.
Nedd to improve in courier service
Please have a direct customer care number instead of requesting a call back to speak to an executive.
Stupid customer service
I request Shopzilla to train the customer support executive for better understanding of customer's value.
Understand costomers query and problems
was good and provided with the adequate information. I wish him good luck
Th the customer care agent was good by their talking habits thank you Shopzilla
I very unhappy with Shopzilla policies and executive response in product they always say this product does not have any return policy. They repeat one statement always ,From today's onward will never buy any product from Shopzilla
**ing customer service and product
You people are here to drink customers blood
You are making  n fool. It\u2019s a scam. Taking money then cancel the order. After 4-5 Days refund the money. Earnings bank interest.
When price decreases you should return the extra money to the Byers
My problems is easy to solve
I am happy with service
Policy shuld be more flexible
Order cancel karna hai
I am feel better when I talk to this people
Just make your deliveryman polite....because my expericence was really bad!
I really apriciate your executive Mr.   he is very nice executive in your team. I wish for his bright future in Fkip .Thanks again.
???? ????? ?? ???? ????? ??????
big thanks for Shopzilla team
Careless Shopzilla
Costumer exicutive support is very good ??
Baat karke
The seller and manufacturer of the product are cheap and unprofessional.
Nice guys ??????
Excellent customer support executive
Thank u so much sir
Blacklist your feck and in responsible seller.
Good person increase sallary
Ask deliver partner to deliver the order at mentioned address.
Give the option to schedule the product return pickup or order delivery on early morning like in between 6-9 AM and in evening like 5-8 PM... Because some people are working so not available on the location... I think give the slot of timing
The executive was amazing
get my order to me quick
thank u   ???
Your service is very poor
to initiate my watch replacement or service
My problem not solve bed policy Shopzilla
Resolved problem early
Pron no solve
Good support. ...and one more thing  they were resolved with in the time
Product due for delivery on any particular date is shown as out fr delivery very early in the morning bt the courier guy usually keeps me waiting all day long.In fact today I'm experiencing the same .My order was out fr delivery since early morning n yet it's not delivered.I' ve even talked to the courier guy who assured me of the delivery being done of my order   within an hr . Bt it's not
Satisfactied
Very difficult to connect any executive. Took many request and 1 hr to receive call back.
Exicutive person is verry good
Disappointed with Shopzilla
Need to improve the quality
Miss   me a lot and explained me very well, I am very happy with your services.Full support
Improve the delivery service specially during sale offers.
Worst as my problem is not resolved
Or Gandha Suport H
??? ???? ???? ????? ??? ???????
Speed up the resolution time.
Better feedback expected if the ans is no then please say no . Diplomatic answer with new date for quary resolution is unprofessional approach .
The customer executive is very good person and easily understand my issue.
Plz make warranty claim on order menu
Thanks for agent
That customer executive was damn good and had professional approach and has best product knowledge when he respected customer time and connected information about the query and resolved really quick had best customer understanding overall our of 5 I will add +5 and give 10 rating??
Return Pickup not updating time to time.
Every thing is alright, But I think there should be a facility to give two mobile numbers while ordering so that if one number does not get called, the other can be called.
Pathetic service from past few months, improve this
Thank u Shopzilla
Want quick return
Very good response
I am satisfied with your service
Delivery agent improve
No need to any improvements already u r best
Best Experience For Customer Support
Realme very poor product
Talked to this consultant  . She was polite and addressed the issue very promptly. Thanks to her, and Shopzilla.
Very good experience with customer care service executive
Great Custumer Service
My experience from Shopzilla shopping was mot good because i never received my proper order
Nice pasn
Can you please use secured packaging instead of transparent bags??
Hello,   any query in a simple and polite way, that is very much easy to customer for selling with your services.
Please bring an option to report any missing item on the Application.
your executive understands our problem and assure us to resolve the problem but the issue is not solvingkindly take a strict action about this
I have raised the complaint twice and always shared that Im unable to connect to   complaint centre .The Model name is not showing up in the noise complaint form.So resolve it.
Please policies more clear. Ordered a pair of shoes on 26th July, tried to return on 6th thinking that you have 10 day return policy, turns out the policy ended on 5th August :(
Please pickup my product
Worst service first time i get from your company
Not solved my complaint
Customer support very nice
I m satisfied
??????? ?????? ??? ???? ?? ?????? ???? ?? ???? ???? ????? ?? ?? ??? ???? ?? ?????? ???? ?? ????? ??? ?? ??? ???? ??? ?? ??? ?? ??? ????? 22 ????? ?? ??? ???? ??? ??? ????? ??? ?? ?????????? ??? ??? ???? ???? ??? ?? ???? ??? ?? ???? ???? ??????? ?? ???? ?????? ?? ??? ?? ?????? ???? ?? ????? ???? ??????????? ???? ?? ?? ??? ???? ???? ?? ??? ??? ?????? ?? ?????? ???? ????? ???? ?? ??? ????? ?????? ?? ??? ???? ?????? ???? ??? ??? ???? ??? ?? ????? ?? ????? ?????? ??? ????? ???? ??? ?????? ????? ??? ?? ???? ???? ????? ?????? ?? ???? ?????? ???? ???? ?? ??? ?? ???? ???? ?????? ?? ???? ??? ?????? ??? ?? ???? ?????? ?? ???? ???
good person talk
When contacting seller for Aqua Fresh water, they kind of threatening that \"I will see how you can return the product.\"
Don't west castomer time
Representative was so good and helpful thanks team Shopzilla
Sellers are very low quality
I don't like this customer care because it doesn't not resolved my issue ????????