sharmila122125/customer-support-csat huggingface dataset:
Shopzilla is the worst thing thats happening right now , The refunds or returns are very easy with SuperBuy but i dont know why its really difficult with Shopzilla they ask for proofs, even when we share proofs also they are not willing to accept for the refund process. I already told them that i bought the same product but they are going on intiating the replacement process not refund process. worst thing is that i have opted for Shopzilla pay later recently and regretting it i will have to cancel it soon. And further on i willnot use Shopzilla to place orders. The worst deluvery time estimations and worst refund policies. I should have bought it from Shopzilla if there is any problem they will initiate the refund immediately.The routers seal was opened and there are scartches on the router and Shopzilla is dening the refund for me i dont understand why. they are saying we will do a replacement. see i have already bought the same product from same seller its good now. so now if you send a replacement for the old product what will i do having 2 same products . I still regret buying it from you guys its really a difficult task #??????????????not going to recommend it to any of my frnds sorry#??????????????
Good costumer support services ????
I wanted to cancel an order which was not yet dispatched or shipped. I was not able to do so.
The seller should be strongly advised to deliver the parcel as ordered by the customer.
Bahut accha   karke thanks support ke liye
Thanks for support Shopzilla Customer executive.
Customer survive support is very helpful for me.
Great Communication Skills very obedient
Online chat should be available for customer support.
Thanks for customer care support
Bery friendly
Increase   customer care executives
achchhe se bat
I will be happy if you check the products well in advance and deliver them,and after delivery time I hope it delivery boy's behavior will be good, thank you
Improve delivery care n services
Poor Shopzilla service and logistics is also not good.Avoid shopping on Shopzilla as much as possible.
Improve the site for refund directly
You cheat me
Please remove those third-party sellers which are selling wrong products on Shopzilla.
For non return products - Add one option for incorrect product delivery as it will safeguard customer interests as well as sellers cannot escape by sending anything under no return policy.
Good exilent
He is a good problem solver
Time pass   hai
Don't take too much time for solving the costume problems I order the product that boat  Bluetooth speaker but i got different  brand . On the box there is noo model number or IMEI number. Soo how can i keep
Take action on your seller
Clarity and  on No return policy products.Part return of ssmall parts of products may be permitted.
I am so happy for customer
Thanku sir chat with me
Thanks for understand and helping
Work on quality of product
Make easy to reach customer care center
My last soping in Shopzilla good bay sorry
Very thankful
Executive person was very helpful and coordinative.
Ganda khel h bawakuf banana
As an e-commerce  , it's crucial to ensure that the sellers listed on your platform offer non-defective products.
Good vehaviour
Calling option available in Help & support
Fast resolution
Most sensable person and very easly solve my problem
Excellent performance ??
Gyd
Resolve my problem as soon as possible
Very poor customer support
All over nuce
Customer care executive has hold my call and never get back call ended after 10 minutes not from my end
My problem is still existing . Please resolve it
Nice talking with you...you gave valuable information to me.. Good response thank you
Over all very good response
Deepak very good man
Your customers service is good
Costumer  care so like 10 to 10
Deal with fraud sellers
Thank you for information
I appreciate you to resolve my issue
Very bad facilities my complaint not resolved
Everything was nice and effortless experience.
You have in Shopzilla girls best quality language is very good I have the best communication skill Shopzilla girl thankyou so mach Shopzilla
i purchase enter led monitor from Shopzilla, and there is some problem with monitor i purchased from Shopzilla now they dont have any information of service center
Till now goog
This is the first time that I have received a bad product please don't let this happen again
Worst payment gateway u are using,always payment is not getting reflected to order,it's better to purchase from SuperBuy.
Excellent conversation ????
Shopzilla logistics services is not good these days ??
sir resolve my issue as soon as possible. Thank you.
Sir ne bilkul politely bat ki or mere issue   resolve kiya
Your excavator very bad language in my problem not solve
Thanku and hoping for favourable solution
Delivered problem
I received call from Shopzilla.Customer care executive asked me to share bank details, for scheduling technician visit.Why should I share my bank details, for scheduling technician visit.She canceled return request. Pathetic staff of Shopzilla I call again to reopen rejected request.But customer executive didn't open the same request.
Please decrease delivery time.
custumer   product nahi chaiye to use turant refund kiya jaye postal chargeg kaat kar
Great ?? ?? speak ??
As your executive says he is put notes on my request or on my issue but why these note not shows to me.
Add "chat" with an agent option along with the call option. There's only option for chat with a bot and then they either tell you to end chat or connect to a call. Sometimes it's not possible to call so I prefer chat more. But the agent I talked to on call was very efficient and nice.
Very very bad Shopzilla policy
Last time I order anything on Shopzilla
Shopzilla should have some level of control over the delivery of goods on time and if it is not delivered extend extra discount to the customer as he/she is suffering from your inability to fulfill the order.
please dont doubt atleast old customers . i have bought maybe in few lakhs and am prime customer but it has taken 4 calls and one whole day to resolve, finally it has been resolved thank u
Very nicely understood the problem and solved the problem
Corporate each other.
There is no proper resolution for delayed deliveries. Very poor customer support
Worried if future grocery orders will be executed or not
good girl??
Great customer executive, thanks to him
Kindly asked your seller to provide correct item shown in order
Your delivery partner Delivery didn't delivered my TV at door step I have spent Rs500 for vehicle to pick up my TV from their officeI want Rs500 compensation for the same
No quantity assurance from Shopzilla.sellers are sending items without inspection causing wastage of time and peace of mind..
Very good to do help
Please exchange my mochi loafers of number 11 which have been delivered to number 10.
Customer agent way of talking is nice.
Great experience in solving issue
Please share information about your partner of Shopzilla logistics
Pay a little attention to your sellers, how they harass the customers.
I like the support but not like the delivery time system ??????
Don't add extra charge on COD
Bed service Shopzilla no solution
Strongly disappointed with Shopzilla with delivery. I am waiting since 13th Aug and still counting..
Should take up the ownership and give a resolution
helpful service
They Understand and Clear About My Issue, But No Proper Solution Given to Me for Getting My Ordered Phone Reach to Me
Good comunicating
did not sent me the warranty card.
I thought you are cheeting customer who have used online shopping. I have received wrong product.
Without receiving the item they mentioned delivered i really got dissatisfied it could be better if it is not repeated
???? ?? ????? ??? ?? ??? ??
Delivery person rating system should be also started
??????   ??????
Best Sarvice And Please Resolve My Issue Thankyou
Service is better but time not warking and  others people 9 am and 6 pm job warking time
Requesting every order to deliver within 2 to 3 days
Fast in resolving issues and good communication with customers.
Nice behaviour,
Thank for valuable information
Even after taking a lot of time, my problem could not be solved. I ordered a torch light which I received on 9th but this product is not working I request returns but now till not return ????
My call got disconnected, please call back
Smooth dealing excutive
Gud Job
Sch a very bed service for your side . personally your courier side
When the product is incompatible you should enable the return option instead of replacement
Amazing wonderful friendly
A very helpful service.
Clam and humble spoked for my queries. Thanks for giving best customer support
Timely delivery need to do, fir last 3 months it is getting repeated delay
Customer support ok but customer issue not resolvedA timeline.
Baat krne ka tarika
Your Shopzilla logistic person is not at all cooperative and coordinating with me even after requesting him for delivery. Product is already reached to my town since last 3 days. My Vapi town is a small town within 3 km radius, but still product is not reaching to me. I am literally bagging to delivery agent to deliver, but he is not responding. For your information,  I have cancelled my previous order due to delay in delivery. While writing this review finally delivery person came and I got my product delivered now. Thanks a lot.
I wanted the continental speciale coffee as I have ordered for the but the delivery boy tried to deliver a different product. I insisted for the correct product. Then he cooly left the place.I spoke to customer care executive to arrange for delivery of the product since the price for the product has gone up.but he suggested for re ordering the product which I did not feel as correct
Everything okay but ??
Kindly add on all  n schedule languages
My issue not resolved your company
Yes ??
execuitive is good, experienced and well mannered. but no service by Shopzilla since 01/08/2023. So Shopzilla GO TO HELL and DESTROY IMMEDIATELY. STOP SUCH FRAUD BUSINESS.
Don't list cheap quality products in clothing this harms your rempotation and band value. Only waste buyers time and money ??
It's gentlemen
Angrly service
Thanks for your help me support
Provide more good quality productsIn reasonable price. And we are happy  there is no delivery charges in most products thank you
Satisfied with your service
Non practical officer
Please solve for free delivery on Rs,250/to 300/00.
Kindly arrange same product to customers which is ordered.
Sometimes customer call right after wrong item is delivered but it takes sometime to update delivery confirmation on Shopzilla. So You should have an option where customer execs an call customers back- basically schedule a call back for customers rather than asking to call next business day.
Very bad Services
???? ???????? ?? ????? ??? ???????? ??? ?? ??? ?? ????? ???? ?? ?? ??? ?? ????? ?????????? ?????? ???? ?? ??? ?? ???????? ???? ????? ?? ???? ??? ?? ???? ?? ???? ?????? ?? ?????? ???? ?? ?????? ?? ???? ???? ????? ???
good customer care support
Happy for proper response by Shopzilla tram
Some time customer support eritete me but at last time customer support  talk me very goodly behavior it am happy to see him type of staaff are connected to Shopzilla it have outstanding communication skills Thankyou
Fraud is freated with customers by sellng duplicate products
The problem was solved perfectly but the issue was i don't get any information about my product,so it was my bad experience but whole thing was properly gone.
Please make regulation part third party companies and insure that do not push customer to take advantage
Good support.But please give the messaging or updating option during the time of delivery. And it must be visible by delivery end.
Nothing but thanks Shopzilla
Agent doesnt have updated information about delivery of product.
trying to actually resolve the issue instead saying i understand your concern.
Great ????????
Hi baat to aap ne achhe se ki ab muje PC number se bi call krlo as frd kabi ya abhi Wp kr skte ho you like frdship with me  ??   hindi   Bharat ????Happy 77th independence day !    ????????????????????????????????????????????
Overall all good..
Some sellers miss use the no return policy by sending different products
Issue is not resolved in one month it's taking more than time required two times payment has been taken for one order
Why Shopzilla not give solution earlier
Any installation team contact details should be available under that particular order
product na bheje
My issue has been resolved
I love him
Nice costamar support
Puta call option in help center.
Customer service best LKin delevery product mising
Gd person helpful
He is understanding my problem
Sometimes app is not showing refund option. It is showing replacement instead of refund
Just have to change the voice quality.
no, comments, overall very good experience
We are very disappointed
Please add tags on products
Take consent
Quality of support is too bad need to work on that
Shopzilla care very happy
please return my money otherwise I ** you
My address   fast updated thankyou costmer care
Customer care executive don't want raised complaint against delivery partner logistics team.. compensation related or penalty related customer care executive didn't respond
Just to provide alternative number for the support team to reach me out, I meed to mail them @Shopzilla.com along with my government document as proof. The policy should be such that the customer support on call would be able to make the edits and add alternate number from their end.
Do not have any proper information just repeat same thing againn & again
Your representative speaking very well and coperate as excellent
Ma'am was so sweet and polite ??
Hame bahut   mam se bat karke meri   se samjha mam ne.Mere hisab se mam ko bahut     field Mai.Thank you mam?? Meri help karne ke lie ??
Very supportive ?? thank you ????
Stop wasting customers time
An action needs to be taken against the seller for unfair cancellation of the order.
Thanks Shopzilla member for my problem.
Retain employees like this guy. Short and simple conversation.
Didn't provide resolution
Bohut acha customer service that?
Customer Support very good and Shopzilla is also good
Thankyou for taking initiative my issue
Very bed service I never use again Shopzilla
Customer service excellent
Customer executive not good and communication and skills very bad behaviour.
Proper services and delivery of genuine products please
Thank you customer service
Nice performance
Excellent Support i have recieved.Thank you.
My washing machine is not working, its been 10 days.No solution provided.As its defective i want refund or replacement.
The customer support executive should always be supportive and not arguable
?? ???? ??? ???? ?? ???? ????? ????? ??? ???
Demage item
How the seller has canceled my exchange without contacting me.
Customer care executive very politely and understand my query and resolved it on time
Resolution was quick and efficient
Very worst customer service. Executive is not having minimal knowledge to address the issue. Got very careless & irresponsible response.
Need proper information
Your sirvic is very bad
Aaj humko support kiye customer care Ji ne humko har chij Ke mamle mein santusht kiya ham unki   sahmat hai dhanyvad customer care
Item missing in the boxAnd item not returned because image issueAnd issue not resolved till now from 27 July
I am happy with coustmer support agent.
Sabse jyada ghatiya service ????
Thanks for Shopzilla castmare care
Disroy watch
service as usual
Main jab bhi oder  i hu Muzaffarnagar aate he reject ho jaata hai 2 bar aasa ho chuka hai mere sath please help
You people are doing only fraud.
Communication was so polite and professional
Nice product thankyou Shopzilla ????
Executive was very polite in nature and communication was too good
Shopzilla team pls don't entertain sending floor or toilet cleaner with eatables, because there was a leakage and all my eatables are now sticky and it is really poisonous to consume it, also have a thorough recheck of the items you're sending, being Shopzilla plus customer, it's a worse experience altogether.
The delivery person should be responsible for the open box delivery feature.
I asked not to close an open ticket and Mr.   closed it. i find this very impolite from his side
The app is nice and the product is good
Bahut hi bakwas service koi fayda hi nhi hai in logo se baat kar ke in logo ke pass itna power hai ki ek delivery agent inko Inka aukat bata     aur ye bs sorry sir sorry sir   jate
Spprrbbbbb. .....
Thanks you mem
Excellent service by your employees he deserves raise   !
Shopzilla will be more helpful for customer care
We have not spoke but this is been triggerred.
Only this agent try to understand my issue. I hope Shopzilla team will try to resolve my issue
It was good experience .I want my refund
Exlent work
??awesome
Thanks for understanding my problem ??
Customer care maam saport my query thanks customer care maam
Ok ma'am thanks
You Should solve the costumers problems  as soon as possible fastly.
Imporve the quality of products
The adviser was good in manner and I hope that issue will be resolved within 4-5 days.
The person didn't addressed my query at all....and labelled it as resolved....highly unprofessional and callous...didint ecen cared to call back
Make it quick
Ask them not to make us wait on hold for longer time
Poor bad
Make return policy more flexible
Refund is too late
Sar se baat karke good experience
Delivery is not expected perfect
Not satisfied with delivery service.
Thankyou ??
Product has not been delivered and nobody is having any information.
There are 10 days have been passed but no resolution is provided yet.
I am happy with the resolution闁肩儤甯￠崺妞.too gud agent
If possible it would be better if we could talk to the same customer care representative, when we have to make repeated call on the same grievance.
I m satisfied to talk with your executive....
Executive was nice to solve query
Improve immediately response
Worst experience with customer care executive
Very dilyed product
Thank sakhsi
Thank you dear
If The conversation language will be Bengali
H TV
Provide contact number
The Fastest Service Shopzilla
Good bhaiya
M happy with your costumer service
Normally when a refund is initiated the amount reaches the source account within 2to3 days but my account is not credited as yet the refund was initiated on 12th August 2023 and today is 16 August 23.
Refund my money immediately..And good Shopzilla service but order delivery are too late.
Fast reslov issues OK
Refund not available
Facing difficulties in contacting support
It's naic
Headphone kharab hai
Please do it, quick solved the problem for the dammeged/ poor quality products.
Control sellers policy..like boat
Need to change the open box delivery policy
Very bad experience I am not happy
no suggestions
It's good and helpful ?? thanks
The associate was good and polite
I am so happy from customer care executive behaviour
I have received sub standard product for paying amount for a better product.
Customer support should be called back within 5-10 minutes of raising need help or else between working hours of  n People. In my opinion it should not after 10pm and nor before 07am.
Worst customer service, agent kept me in hold for long time and never replied back
Good ?? ??
If not happy with product, if it's not cosmetic let us atleast apply for return after quality check.
Shopzilla is a fraud company, and Shopzilla customers support are also fraud.
Sealer quality improve
Talking language superb
Provide me with delivery ASAP
Non refundable items must be open box delivery
Handling Customers well
Return policy should be clearly shown before submitting and saving the order.
Very Bad service my gift card not credited my ac
I felt very happy
Provide proper knowledge to delivery agent regarding Shopzilla products.
Pathetic service from Shopzilla
The worst app for purchasing anything from here it will definitely disappoint you worst delivery system ... they totally lier they had done  fraud with me I will definitely uninstall this app
Why can you all have a customer care number, so we can call. It's disgusting that there is no phone no to call.
Please exchange my product as you know money is not free.
My product is fake..but I can't return my product due to no return policy... Shopzilla sent me fake product
Ok I am well . conversation e- cust executive was satisfactory
Please control sellers so that they can't cheat and harass customers and logistics deptt  as well
He was only concentrated on Rating
My problem not resolve
?? ???? ??????????????????
ensure quick resolution
Be More professional and clear
In Shopzilla system my mi 4 pro tv warrant expire in July 2024And Jeeves addition warranty expire there is no support Jeeves person loss is my I purchase 3year warrants after expire mi one year warrants Next time I no purchase any product to Shopzilla
The company we have ordered was not reached to customers and while replacement company not matched.Taking more and much time for any delivery.Not easy to contact customers care for help.
I am good call support very very nice batchit thank you for Shopzilla
Give me my refund please
Very poor from Shopzilla
Suparb Agent
Very very very bad delivery service
My products was delivered by 14 August but agent of this area can't want to delivered my products I hardly request to Shopzilla that please give exact mobile number of agent who actually delivered the product to customers thank you
Very poor Shopzilla
Logistics problem your hand
Plz consume time for resolution
Honesty is the best policy.Make your team self motivated, honest by giving them handsome money through incentives or other initiatives
No solution aur call   cut kar rahe hain customer ko response   rahe
**ing Irresponsible you are .All the seller are mother**er.All times happen with me. Last time in Jan. you **ed my 2 expensive mobiles and now **ing out of stok after waiting 4 days.#Scammer
Thanks for your concern
product order kiya tha uska instalation tha fan installed karke gaye he regulater by pass nahi kiya he, mene unse   regulater bypass ka instruction he fir bhi, unhone kaha koi bat nahi usse koi firk  ,jab ki product k instructions menual me inatalation me sabse pehle  mandatory step "bypass or eliminate the regulator from the connection before installing on atomberg fan for optimal performance "unke jaane ke 1 hour me hi apne aap is vajah se fan ka speed  chalu me kam   he, lights flash home laagti he, mene vapis call karke kaha tohh excicutive bolte he humko   karna hota he switch board   hota he,   instalation me instructions he bldc fan me regulator bypass karna he tohh bolte he hamara kaam nahi he,   hi karna hota he humko koi instructions nahi diya. Apko complain karna he tohh kar lijiye.  Is vajah se product damage hua varranty me clear mention kiya he ki   install karne me product damage  huva tohh iski koi varranty nahi he isiliye humne instalation charge bhi diya fir bhi ye problem karke gaye he. Is vajah se product damage hua toh iske liye kon responsible hoga.
Warrenty period issue
it was nice talking to you thank you
customers issues resolved time and period was to late. Time Wasted Service
I did not find Shopzilla in position to resolve the customer issue.   are cancelling order with wrong reason just to make more profit by increasing the product price (when customer buy the product with less price but seller first take order and later use to cancel product saying that delivery failed (wrong reason blaming customer they made delivery attempt but not delivered). Then increase the product price and force customer to reorder same product with higher price). Shopzilla always say they don闁肩儤甯￠崺妞ゆ垼妫勬俊绌 have control and they can not do anything. If this is the case always and this is the solution. Then why customer care needed.
Just he was concentrated on Rating not an Issues of Customers I got only Rating mail from his side not an complaint mail or issues mail.
Good Experience of conversation
Now the executive who called with me, her voice was very charming, I liked the conversation with her
Make sure info related to country of origin of the product is correct
Not certified
Is good manThank you for beautiful
Good job..keep it up
Nice to talk with you