sharmila122125/customer-support-csat huggingface dataset:
Cx was very bad at communication,was interrupting was talking and not at all felt like she is concerned or bother to solve my queries she was not explaining us she was just saying this is only thing I can do I think she needs training how the customer service actually works and one should not talk while other is speaking please improve your customer service and I want your client to listen to this call and understand how bad the company is working.Even i have worked in cx for SuperBuy but the worst of worst experience it is I swear, i will make sure the my voice is heard manisha!!!!!you took a wrong dare
Amazing customer support provided. Very very helpful and quick resolution provided. Thanks & appreciate for the help provided.
Diksha Did great Job. Thanks for assisting
Thanks for all support me
Response time should be less.
Nice brother customer care
Dear Sanjay,I wanted to express my heartfelt gratitude for the assistance you provided with my recent order inquiry. Your prompt and precise responses, along with your exceptional understanding of the situation, truly impressed me. Your dedication to ensuring that I received all the relevant information I needed did not go unnoticed. Your efforts reflect your commitment to exceptional customer service, and I am genuinely appreciative. Thank you for going above and beyond to assist me.
My super coins not credited to be credited by August 13.Even after contacting you not credited
Request you to send my order fastly
Good and helpful interaction with customer care person
Don't be adamant regarding exchange products..
I like this type of customer service thanks for your great work ??
Although I am hot headed and very angry with Shopzilla\u2026.but\u2026. There is nothing wrong with whoever I spoke to. So for that I gave full   I like to talk....
It\u2019s taking too long time to deliver an item but custom care service and the customer care representative was good
Is vari good??
Please scrutinize the exchange product pickup agents. They are trying fraudulent activities to steal money.
Good communication by customer care service
Please give  me what I ordered
Thank for supportThank you
Please return option
During the night shift customer support executive are getting sleep stress . So please aware them of their job.
Make the customer flexible with the Shopzilla shopping is handler should be not detect our money, the different different policies related by detecting amount.Thank you
I am happy with customer service. But really unhappy for defective product and the information shared towards the replacement (schedling,delivering) of is not clear at all.
Nice preson, helf full thanks ??
Shopzilla are liars don't no to resolve issues
Shukriya sar
Nyc costumer service
Good service by executive to solved my issues
I wanted to change the brand of product purchased but regret it was not provided
and raise complaints to solve my issues
Call disconnected automatically
Thanks her
Thank you bada achcha   karke
Still issue not resolved
Very poor response
Installation details is not available on order page. I got to know that I have to contact the manufacturer directly for installation and Shopzilla won't support. Very bad practice.
Thanku so much sanaa   bahut hai aache se mere sare daut clear Kiya hai iskle thanks a lot and thanku so much   ????
Still pending my issues
Resolve issues just like a BOSS
Language super cool
Excellent amazing customer support rep. Easily solved my issues highly appreciate the customer support who addressed my concern. Keep up the good job. Many thanks.
Sorry koi response nahi   call bhi cut gyi Sorry no response
My Last pic up product have scratches and music system voice is not up and down and then I had return this product but Shopzilla prosser is dull
Hi, I'm here for my executive customer care who helped to know know about my order related problems that was awesome....
Please fix your delivery partner at my area why they doing like this....
Update your system and don't cheat customer
please dont sell duplicate product
Very late delivery.
I'm happy ????????
You tell my call very nicely and talk very nicely and give me the way how can I return this my package which is not according to my order
??? ????? ??
He is more intelligent talking with me and he know about many things just like relate to other things and solve the problems
The customer service is very good ??
More discounts and exchange options.
Your service is very pathetic Please try to improve your service.Please
My Query not listen
??? ???? ?? ????? ?? ???
Very good effort from agent
Good performance by mem
thanks ??
Good talking good help
Plz solve my issue my amount 1217 Invoice no  FAIH722400131747
Representative behaviour is good and mind-blowing person.
Very friendly behavior
Give full authorities to agent
Provide proper training to your Customer executive team. They aren't aware about value of customer and also don't have enough information about sellers. Provide full proof information to them.
My issue is not resolved but I am satisfied
All good but you can mention the call support option in the Shopzilla dashboard.
Hey marrul gee love you nice to talk you
It was wonderful speaking with customer care executive. She was brilliant. Love you Shopzilla
Polices should  be maintained with in the time line.
The consultant was too good. She was lovely. She had good communication skills in resolving the issue that I was facing. Hope so Shopzilla keeps this kind of people
There should be an auto option to cancel an order where the product delivered is not what has been ordered
Getting helpline numbers is still not easy by app. We have to go through google.
Nothing .executive is good
Thanks good job
Shopzilla customer support very friendly... Thanks to Shopzilla
Dear Shopzilla Team,Everything was good, I don't have any problem with Customer Care Executive but it would be better if you refund everyone's money Within 2 working days because as a customer I feel so stressed about the money which has been stucked or you should call us immediately for satisfaction
Give refunds as soon as possible for low ticket items. We don't have time.
Improve your dilivery and policy and call castmar to solve his problems and any notification
Helpful team member
The executive who attended the call was of great help. Thank you for recruiting such good and understanding people.
Plz try to understand the suitation
Shopzilla was not helping me but the agent i spoke to solved my problem thanks my defective product will now be replaced.
Customer support is nice
Shopzilla doesnt know what their seller is doing and you dont have any information of why product being cancelled
Not delivered but showing delivered
My issue is not solved by the costumer care they gave me fake information and thay say we have raised a return request but fake
Achha h
not getting solution
Sir ne bahot badhiya tarike se baat ki or humari samasya   or phir bataya????
My problem is solved easy and clearly. Very excillent
Please solve my problem and replace my product
Very nice??
It's worst Shopzilla should be fined more and more because many customers are suffering from sellers and Shopzilla is getting good brokerage from sellers so they are fully supportive towards sellers
Shopzilla is rescheduling the delivery day so many times, so I am very sad, I can understand if this problem occurs in one order, but in my case I have to face the same problem in recent 10 orders, maybe this is the reason Myntra, mesho  Platforms like this are overtaking Shopzilla and moving forward. Customer support in Shopzilla is very poor..... Delivery partners are also very bad, so customers are facing a lot of problems.  is damaged,
I support me
this person quickly my problem solved thank you
Excellent executive clear the my problem in shortly thank you so much sir and thank you so much in Shopzilla and one request my side please delivery the time to time thank you thank you so much
The   was excellent, I loved it
Response Quickly
Very good coordination
Delivery partner response is not good they speak very arrogantly
No my issue is solved iam happy with the customer care service also give him promotion
Do take a quality check, sometimes quality is not up to the mark
Bhot gande tarike se bat kri unhone or call bhi cut kr dia.       Unka naam suman tha
My experience with Shopzilla is too much bad. I think in future i'm not buy any product with Shopzilla if my issue not resolve
Customer support executives are telling same copy paste answer and doing nothing to solve our problem.
This information is very best
My query is still unresolved ! Not received return or exchange even after so many calls and complaints!!!
???? ?? ????? conversation , ???? vdiya trike se problem ??    acha response ???? thanku so much mam??
You are a cheater
Thank very good
Good service I so happy ??
Help full person
good ??????????
Please don't delevery charge any product in my area...
Nice wark
Check out or troubleshoot your network so much disturbance in voice . Btw nice work adeeba  Sorry if i wrong spelled.Have a good day.
Very cooperative and supportive
Everything is right
I am not happy with Shopzilla my current experience is so bad
Bad I am not happy ????
Thanks keep supporting
Delivery executive should follow the protocols
My problem solve
Your company is very very bad and verydefetive
Please Improve Product Quality
Good customer care representative response
You should blacklist the seller's  who cheat the customers.
I faced a serious problem, they closed the issue without giving any prior information, I was told that a call will come to resolve my issue but never came, neither the item was delivered nor my refund issued.
Make accountable seller for false information provided and sending product without checking
Please keep a direct calling number to the customer care
Good but delivery agent hi very bad parson
Disconnects the call
Issue resolved quickly
Good customer support knowledge
Thank u support agent
Please keep watching on seller product MRP given should match with Market MRP.
Best support by ummar
must be alert of their product
Please solve my issue fast. It's been ages
Stop wasting time
Deliver product with care and damage free
Fregile item specially live plants must be packed adaquality.my some plants received damaged.pathatoc.take care properly.thank
The link to contact the customer care should be present on the order page itself for easiness.
If wrong g product is received it should be directly an option to resolve issue instead calling customer care
The executive is polite and humble.
thanks for support
customer support executive are not able to give solution only they are available for complaint lodge all are useless fellow not even they can cancel order from their end.very poor services.
Support should be reachable easily.
Stop making fool to the customers if you want to stay longer.
Plz solve my problem
Give option to change delivery address
Try to give same bill as you taken the amount and the invoice from every order post download the file shows incrrupt so please tell your technical team to work on it. Post download the file shows incrrupt of every order.
Currently the customer are not able to contact customer care due to process change, so requesting to also allows toll-free number to reach customer care
Plzzz if possible improve your service quality other than you will loose your plenty customersAnd if possible give some manners to dilivery exicutiveHope you will resolve thisTqsss ????
My query is still pending, results awaited..
Very worst
Very bad bad experience
Give the option of refund also
Communication with the vendor.Sending only the damaged parts instead of replacing the whole item.
I am very dissatisfied with Shopzilla pay later service it is pathetic
Share help line no.
Unable to reach you .Please give toll free number
That person is highly arrogant Kindly remove him from Shopzilla.your company standard is going down just because of employees like him He provides me fake information he has resolved but it's not resolved yet kindly just threw him out.otherwise i will goto consumer court i swear
You must need   customer service.
Galat he lehnt
Dear Shopzilla teamIt has been the worst experience of life, and my problem has not been resolved.
I feel happy to talk with you.
Refund and replacement policy very awkward
Inspite of complaining multiple times that I was not able to upload the image, my issue went unheard ans it was closed. My money got forfeited because of no proper solution from Shopzilla.It was clear that I was oberbilled for the product, but still for the image issue, the entire money was denied to be returned.
Nice executive.i love it ????????
Coutmer care mam is very gud talking me my problem is shoutout thanks?? alot Shopzilla
Worst to solve problems
3 year ?? ???????? ?? ????????? ?? ??? ?? ????? ??????  ???? ???? ???? ????? ?????? ?? ???? ??? ?? ??? ?? ??? ??? ????? ???? ?????? ??? ?? ?????????? ?? ??? ??
Have many problems
Mujhe samay per   nahin  , samay per   chahie.
Update your delivery on time and refund amount
oseemmm service
Incomplete order was delivered and no effective support was provided
Good experience I am so happy
Keep doing progress brother best of luck
Not resolved any problem
Improve delivery Delivery the product on time
Return tho item
It's taking a while to resolve any query these days. It's getting frustrating.
Still no information for the delivery of my packet.
Excellent customer service response and effective solution
Best carrier
When customer return the product due to some issue then it should pickup by seller as I raised return request twice but seller didn't send anyone for pickup and I got a message that due product mismatch return canceled.
Good helping me
Good behavior and helpful advisory keep it up?
Refund issue should be solved within a period of time
sport Excutive is very nice
I am not satisfied
Very delay
Proper check on whether all items added in the parcel or not.
Earlier also I just call to Shopzilla and one executive just pick up the phone but he was not so good but this time this person really did a great work .Thanks ??
Time consuming
Wtf of customer service Isko customer service khte h... darama bna diya h customer k time ka..   to pta nhi hota h... bus order le lete h. My time is being wasted since 31st july.   h customer service
I NEED MY QUERY SOLVED AS SOON AS POSSIBLE THAT'S IT.
Not solved
Your service is very good ????
Long Time taken for technical visit and replacement or return of product should be minimised.
was not clear at the time of interaction. Pl improve the quality
Excellent ?? service provide
Voice problem only
Her Voice   ?????
Thankyou for helping me
Product duplicate
Making fool me . I have ordered a product on 06-08-23 which was about to deliver on 07-08-23 but still I didn\u2019t get my product. Everytime you ask for 24-48 hrs but no resolution till now. This is unprofessional and irritating
Very very very bad
Your service is very good ??
Customer support to thik hai but Shopzilla ka function hi   ??
I ask to return damaged product and they say we can't do this because seller didn't give that permission. Tell me one thing if seller know this product is damaged or this product is defective so he can't give customer to return the product then it's ur task to take charge and solve this issue
Good skill
Best support for customer care service
Nearest delivery point address and delivery boy contact number
Instead to facilitated customer care services. Shopzilla should focus on product quality to retain & continue its customers. Very very pathetic service provide by your sellers.
Good services for customer support executive
She was very polite i like to talk to her again if i ahve any difficulty for my order she resolved my problem very nicely we need customer supporter like her ??
Chat option should also be able to resolve problems
Installation Team is worst
Please understand customer problem
Whenever I received a call everyone is giving different information someone is saying yes for the same someone is saying no knowledge about the product and policies guidelines miscommunication misguided
The executive did not help me at all he was manipulative
Dutiful is beautiful
My Shopzilla play later  block ?
Plz make easy to reach senior support if required, my issues still not resolved due to senior support team not available
Thank Shopzilla team
Please solve my query asap
Problem solve thanxx mam
wapas kro.. m pichhle 23 July se  ..   bar compalne kiya lekin har bar yahi kaha jata   @Shopzilla apse 2 din me sampark   .. ap tention n le..   ab ap finaly yr bataoo ki   hai ya nhi.. ager nhi   hai to q..?
Good costomer service but I need to this product refund
Aapka hath   hoga aap vyast failure
these executive was not professional and trying to end the call without any resolution. she has no knowledge at all.
Nice to talk you sir
Mujhse baat karke meri problem solve karne   dhanyavad
The customer care service is best person whom I talked was the best person
Deliver boy contact mobile no before delivery
Aap log aadmi   bnate hai
Every thing was good just improve to reach the consultant easly
Plz to photo me     hi specifie kiya kare . thanks
Support is too good
Superb performance tq sir
Mujhe damage produced receved hua h   babht bar retern request dal di h pr abhi tk mera pas pickup   koi call ya massage nhi aya h meri 13 bar retern request cancal ho gai h plz sir mujhe 6 mahine ho gye h paresan hote houe plz mera rifend dal do plz sir mera rifend dal do ????
Keep this level of dedicated customer service!
No OTP came if customer want to return orders..... Otherwise it works. This gives negative impression.This is result of 2 days effort on app.  will churn if you do not accept returns.
Please change your return policy
Mai pichhale 15 dino se   tho ap   b   apna feedback   ??????
They are so  irritative, repeating same point again & again. Every time u r taking follow up of ur complain u hv to explain ur problem.
Fastly service Diya Karo.. time waste mat karo
support is very nice. OTP for returning a product created problem for me, since I have lost my mobile with sim card. Hence unable to provide OTP. if OTP is necessary then it can be sent to registered email id.
I chose English as language but got connected to an executive who spoke in Hindi. She was super sharp and very good in understanding my problem and also the nuance of your ordering and pick up system. PS - I think I got a size 10 as the Asics product name is confusing Asics GT 2000-10 is the model and I ordered a size 7. It seems to a pick and dispatch issue from your end.From our side, my wife saw the shoe, brand and color but didnt see the size.FYI - We ordered the right size ( again) and got it.
Mera products ka color change mila tha
This customer care executive communication skills was better other shopping app customer care executive
Good customer care staff
Usage charges applicable in Shopzilla pay later policy is worst  A better customer would use SuperBuy Pay Later
Improve availability of information in the app/website itself and make access to the customer service more easy and efficient with less time
Bahut   di
Deadline was extended twice and I was given wrong information earlier.I was communicated earlier that the installation would be resolved by 20th.Shopzilla app shows false information that the product is already installed.
More features to reach out customer support easily.
Plz acsept your Request
strive to be the best in the market
Thanks you madam ????
Return policy acceptance questions has to be reviewed and revised based on customer complaints.
Particularly this product appears to be a scam of dumping used product from foreign country. Kindly conduct detailed research and take necessary action ASAP.
Faltu person..doesn\u2019t solve my problem
TV ka awaaz
wery good natcher
Please check quality
Thank u for solving my issues.Happy with the Shopzilla executive.Excellent job
Customer care executive was very polite, has all the information required and most importantly was working with zeal and loving her job. May she get better opportunities with the time.Please convey my best wishes for her future.
I have a very great experience with Shopzilla and ur family....love u much all....thanks
Very nice customer service and executive.my faivrot shopping centre of Shopzilla
Overall experience is well??
Please return this product quantity is not good
Customer support misguide wrong update
There should be a time slot to receive the call from Shopzilla whenever we raise an issue or ticket.
Blacklist all the fraud sellers based on complaints
Do something about the situations in which cancelled product reached and delivered to customer
good help sporting thank you Shopzilla
Talk very good with the coustomer care
Good  talking   and good solution  of my problem
Really horrible experience
Taking time to search the information, we have to wait on call
Mere project old   return nahi ho raha hai
I will only say that if people like Vineet sir are there in every department of   then people will not have to spend so much time.
Customer service was so good ??
Bloody cheap service
I am agree to customers support teamBut I not agree delivery boy because delivery boy picked product but don't shoes in Shopzilla appPass   bekar
When I spoke to customer care before it's showing me 20 of aug after speak to him now it's showing 22 of august dnt knw he solve my issue r create more issue  and dnt understood what   telling if I dnt get by tomorrow r 22nd I will cancel the order and I will uninstall the app bcz it's getting many times to mew
my order not delivered me
Bloody shit and waste of time with feedback
He can't resolve my issue
Very good communication with my issues
Please check properly before adding any seller in Shopzilla. Sellers are not professional and they make customers fool. I am really disappointed with the seller and it created dissatisfaction with Shopzilla. Going forward due to seller behavior and unprofessional approach I have to think twice before placing any order from Shopzilla. Might be I will not place any order from Shopzilla as it created trust issues.
More more and more
Company is frauding with me.
Expired product
Thank you u solve my issue.
The  expected delivery time  should minimize .
I recently talk with Mr.  and he is very kind person. He solved my query and guide me politely. I m very happy to talk with him.Thank you   !! Thank you Shopzilla
Super understanding
Thank you for support me
Please take action against seller for sending expire products
Plz resolve my issue
Issue solved as expected.
Some are keeping us on long hold and some are disconnecting the calls, very poor customer care services
U r harrasing us
Customer support executive said only things that we already known, speak politely, No issue with interaction but they can't provide solution only raise issue but not resolved issue.
Thanks for support and patience
Customer care was more helping nature
Thank u bhaiya
Kindly give an option for exchangeIf return is not available for any product
They didn't even help with any issue. Support just always Apologises for things but never really solves anything. The product was supposed to be delivered on 13th Aug but it got rescheduled to 20th Aug, we waited but when the day arrived it again got rescheduled to 27th Aug. Why are we supposed to wait these many days without any surety about package delivery? That's just absurd and unprofessional of what Shopzilla is doing. Very poor support
Excutive very helpfull
Very nice to talk to, tried my best to solve my problem
Thank for my solution
my problem still not solve
No any problem resolve me
Stilll issues not resolve
??? ???? ??? ??? ???? ??? ???? ??
Costumer care executive is very humble nd resolved my issue
Improve time to solve issue of warranty claim
Accept order for which you can deliver
Only for this person I give feedback back......but I say that Shopzilla service is very bed last urgent order already cancel by Shopzilla and again place order is also too delayed......
Costumer executive conversation is Too good. Finally issue is resolved by her.
good????
Highly dissatisfied due to poor service. 10 days after delivery there is no any demo and installation of V guard inverter.
Very bad ????????????
Please send me number