sharmila122125/customer-support-csat huggingface dataset:
THis is happening most of the time either product ar missing or wrong product is delivered.
provide Option to direct contact with customer support service
Not be able to use super coins. Always show not delivered at this pincode. Please solve this and make it easy to connect with customer care services
Good speak
Bahut achcha bhav   baat karne
Do not cancel the orders without costomer permission
It has to be in one call salution thats i would like to see in future.
You are so cute...seriously....Can i get your number??   whts app me..
No any support from customer service
Communication is good but not solved my problem
Tqq
Defective piece. Shopzilla has committed a fraud. While ordering the product, it was a 10days refund policy. Now it's showing 7days replacement policy. The stitching is not working properly. The thread is breaking continuously and I am not able to stitch any clothes. After trying lots of settings also it is not resolving. And now the Shopzilla is not helping in any way. I have screenshot of refund cancellation.Also in my Invoice I have a return policy and not replacement policy.
Not the issue of consultant. The entire process of   is messed up.   is just trying to fool people. THIS IS NOT THE ISSUE OF CONSULTANT BUT   IS THE ONE THAT IS FOOLING PEOPLE
Exchange option should be in every products.
Best person
U should not apply delivery charges. Or delivery charges should be refunded
I brought a tempered glass for rs 750/-.it was an inferior quality and non usable.
Mudhe par gor nhi kare hai
I just want to say as I am q regular customer so pls see this matter in serious mannerThank you
I am very satisfied through ur customer supportive,
Im happy with that
Very beautiful  voice  man
Service are good
I am. Happy thankyou so much
Thanks for your response ma,am ??
I am not happie
You have serious issues with your response and process ??
Plz add call support feature on app
Communication of customer service good
Zhhsususdgdg
That open packet policy you do with phone try to implement on most electronic as most scam and cheating happens in electronic items.
Nice Customer Executive
Nothing's
Customer executive name   is a great person I had a great experience to talking with him
Help me to get my parcels or refund me pleaseAnd the the lady I talk with she is really good in communication skills.
Aap se baat kr   but mera return to   aap apne send se kosis kr dijiye ga plzz ??
Not getting the correct response from ua customer care executives.
Please products cross verify same product order and same product delivered with photo
Please provide customer care number so that anyone can share their issue directly to your executive
I am not happy because I injured throught ur product
Make sure when agent call, their voice could be heard without echo.
Thx Shopzilla
While solving the issue your backend team must contact the customer for more clarity
MicKel Ekka
Imtyaz
Delay in grocery not acceptable
??? ???? ?????? ???? ??? ?? ???? ??? ???? ??? ???? ?? ???? ?????? ???? ??? ?? ??? ??? ???? ??? ?? ?? ???? ??? ?? ?????? ??? ????? ??? ?? ?? ???? ??????? ?? ??? ??? ??? ?? ??? ???? ?? ???? ???? ?????? ???? ????? ??? ?? ???? ?? ?? ??????? ???? ??? ?? ??????? ?? ?? ??? ?? ??? ?? ???? ????? ?????? ???? ??? ???? ???? ?? ?????? ???? ??? ?? ??? ??? ???? ??? ?? ?????????? ???? ???? ??? ?????? ???????
First of all thank you for Shopzilla costumer service 3 or 5 minutes talking u and slov my issues than u sir
got very good support thanks ma'am
Very satisfied with customer support executive. The executive was helpful and able to understand the issue and gave me very clear instructions for resolving my issue.
She is really polite person. Good to talk.
Bad job
Please As per the concern make some new policy for the dilevery excutive..
???? ???? ???? ???? ?????
Bohut bekar sarvice h  frod    i h koi policy   h
Baar baar problem aayi ki glat product receive hua to aapki side se koi response nhi....bad service
Good????
Customer should not cheat.
Please Replace the mobile
I happy with customer sport thank you Shopzilla
Not happy ??
Try to resolve as soon as possible
Very very unhappy with customer service
Good customer support executive. Useless company executives. Just can't solve a simple issue.
Plz help my problem till not solved
The customer executive ordered no.5 shoes for exchange instead of 2.5 size
Very good maan
She was too good
Make invoice available in the app
Excellent service from the executive, Shopzilla should work on Return pilicy
I m really happy fir the consent of agent
tekyu aapka
Good service ??????
Customer support service is nice
Yad
Thanks a lot for helping me out within a minute.
Very good executive
Sounds problem
Please open offline centers of Shopzilla.
Loved it nothing to say
I like cod please this option COB PLEASE ?? ?? ?? Shopzilla
Try to register complain on sellers as they are denying the warranty policy.
Good exicutive support
The way of Talking with Sargam Mam is Awesome...
Wrong information is given by customer service
Helpfull support
Not responding
Good helpfull
se pahunchayen cancel hone ki samasya ko
Help customers to reach out to sellers directly in case of wrong/damaged product delivered...
Thank you sh
Very disappointed. She cut the call in middle of conversation. She was supposed to send me the warranty of one assist fire safety in my email. She hung up the phone.
Kindly resolve the issue as early as possible.
Good jon
Reduce time for return and refund.
Thanks ?? Shopzilla
Good customer care executive
There was substantial system noise while consultant was speaking. May be a system's issue that time at Shopzilla. Consultant was to repeat herself several times.
Your feedback is more about your customer care not about Shopzilla
Not satisfied with the product.Need to return.
HaPPY ??
Thank you so much my problem was solved I闁肩儤甯￠崺妞ゆ垼妫勬俊绌 very happy ??????Thank you  Shopzilla
Good Respond
Coustomer care are good but problem not solve in during tym coustomer are very disappointed
Worst app full of frauds.
Please pack the right item and a secure delivery process.
Please do not cheat customers with wrong policies
To solve the query hurry up
I really appreciate. But if the issue not resolves then .... It'll be a big issue
Pay later no working
Providing best customers care for and resolve my order i paid but order not confirm
Need to improve customer care executive knowledgeProvide full basic description about product
I am very disappoint with my purchase. But satisfied with customer service
awesome experience with Shopzilla
No,i appreciate for ur support
Shopzilla is a cheater platform
Your help support executive Ankit is very humble person & he trying his best to resolve my problem. Thank you so much
Please solve my problem as soon as possible !
mam was superb for resolving problems
Superb interaction with the support executive.
Very nice voice and perfectly experience with how to handle any customer and nature is very good
It was very good nice to talking about your costumer supporter
not support proper
Thank u Shopzilla agent
Product is not a same product
Please provide specifications for product advertised
More trouble every time facing which is your system error...so pz do work on this.
Bahut achcha   karke
Everything is good nice person and good behaviour customer support.
Worst experience. They inordately put the call on hold
Please confirm product order
Help centre is very good
Repair my microwave oven
Super nice to meet you
Very poor costumer service
Good app like
Executive is very slow in understanding my problem
2good
Shopzilla only extend resulation date only .they not resolution provided.they are nothing doing
??? ???? ?? ??? ??? ???? ???? ????
Longer waiting period for some orders.
thank you Shopzilla for your support
There is no point charging return fee when the product delivered is not correct in the first place
Good working jiSuperrr
Your customer executive are not helping the customers only said please wait and only wait. I have bought tws the delivery date is 26 aug but product not delivered till 27 aug. Executive only said please wait for the product. Ptahatic Shopzilla
Less nice talk and more practical work that produces the result on time
Nice to talk with Shopzilla customer support
per   samasya ka   ho raha hai Shopzilla forward
Good work n best wishes
Customer representatives  is friendly in nature service is awesome thanks Shopzilla
Some suppliers harassing during last two-three orders please be careful
There was a problem in communication, due to network issues.
You are charging 5 handling fees then we are unable to cancel the order.It is disgusting.
The executive was really very helpful really appreciate your support thank you
Query still pending. Both times call is disconnected by putting on hold
Useless not ready to compliant
Nice contact support
Please options to delete my orders history to us.
Tnq??
Dear Shopzilla team,,,,??? ??? ???? ?? ?? ??? ???,,,,???? ???? ?? ?? ???? ??? ?? ????? ?? ????? ???? ?????? ??,,,,???? ???? ?????? ?? ??? ???? ??,,,,?? ???? ???? ????,,,???????,,,,,,
Great to say, I'm using Shopzilla
The customer executive whim i talked was really polite and put her effort in resolving my issue. Thanks to her for resolving my issue and understanding me.
The employee was very sweet and kind thank uh for resolving my problem. ?
Thanks for costumer sports
Badiya giod
Try to solve the problem of customer
Bigef badhiya
Good person thank you very muchh
Ache se samjaya thank you Shopzilla
Please provide products on time.
Provide the contact number which is not switched off
Customer care support my order related problem. Thanks
Good behaviour & helpful
Worst setup, many complaints I raised but no responseI
Try to add options so that in app We can talk to higher authority directly at a time if any serious action done related to delivery agent without any hastel.
Nice to talk to your customer executive.
On this platform taking so much time for solving the issues, so kindly request to you, make policy more flexible and trustable... My rating is 10 Out of 0.1Thank you..
Thanks for...
Missing itam
My return hasn't take placed yet
Policy should be clear
All things are good but yaaaa good enough.
Good support is Shopzilla
charge nahi le rha h
Than better
Your certificate tide does not good.I didn't like his way of understanding.
Customer care mam is very polite and solve my problem very effeciently
Better ??
By recurting more people in the company
TO REDUCE RETURN GOOD ADD MORE CLEAR PIC OF IMAGES FOR BETTER CLARITY OF ACTUAL PRODUCT. IN MY CONDITION AFTER CLOSING PIC WAS MISSING IN COMMERCIAL.
Muje bohot   ke customer supporting team se bat karke mere taraf se 5*****
call dropped in between, no solution provided
I fill better when I talk with Shopzilla excutive  thank you so much
Please return my order and refund my money and Whatever I get, I will return it to you and pay you as soon as possible
Shopzilla customer care service are good they help how they can..
Thank you sar ????-????
Please check product when package it's proper
Wrong items return to be accepted immediately before delivery in open box
My interaction with your customer support executive was excellent. She explained to me everything and I am thoroughly satisfied.
The customer support executive behaviour and manner of speaking is very good ??
Change your attitude towards customer, they are not your slaves  and never try to  make fool
Completely Satisfied With Your Customer Care Service Executive.
Shopzilla return policy is very irritating. I wish not to buy anything from Shopzilla. SuperBuy. Myntra even meesho service is far better than Shopzilla
It Is good
I like it....mazaa agyaa..thank you for resolving my problem...
Problem is not with associate but with FK process where service associate cannot connect delivery agent or if delivery agent does not pick up call nobody can reach. Also customer does not know when it will be delivered and they have to wait from 9 am to 9 pm
Pik up   lijiye
Simply the reach towards the customer support
Make gift card for every product sorry and thanks
MY name change
Good support ??
Kindly take care of customers convenience.
Thank you sirYou are great
Issues was not resolved
Ok improvement required
Aacha
Quantity limit should be increased, atleast 3   aata should be allowed to ordered.
First change there Voice tone - harsshly speak & Confused answers
Very good impressive divya mam
Do not give defective goods to the customer
Quick action
Awesome service by customer care
Very good ????Our bahut   say baat   ko b   say   so I like it ??
Ruturn should be on time
Plz take action for this type seller thankyou
Please make sure that the seller are providing the right stuff. It's really bothersome to go through these return product process becouse the seller are scamming us.
Your Customer Care executive   is a very proffesional and good behaviour helpfull person But the Shopzilla service is worst I will not shope again with Shopzilla
Give more authority to customwe care executive solving problem to customer
Mam bahut achi h uski sallery Or bhadha diniye ??
Good saport team
Ok.. thanks
Third class service by Shopzilla & seller HSA retails is making fool to customers. Sent me an used shirt with unpleasant odour. No price tags in it also. Shopzilla is defending these fraud sellers by restricting comments & real reviews.Third class service by Shopzilla.
Worst service,,, totally disappointed
Learn from SuperBuy!Be customer centric!
It was very helpful conversation with the executive. Highly satisfied with the time and effort given in resolving the issue
Directly contact honi chahie phle ki trh
Avilable and good f
Good combination skil
Please change your delivery support team from Shopzilla to another delivery t
I didn't satisfy
Not for solve my problem
It闁肩儤甯￠崺妞ゆ垼妫勬俊绌 been days and my query hasn闁肩儤甯￠崺妞ゆ垼妫勬俊绌 been resolved yet.For how long should the customers have to wait?
I still didn't got my refund
Kindly include Malayalam language as well.
Problem is time
Shopzilla to be banned garud seller
Their are no contact number or email if is mention in customer care portal. It is difficult to talk to Shopzilla customer care
Pathetic they dont have any idea in resolving the cases, as they only giving the sme information which is already showing in my Shopzilla app.Not a single executive is having such knowledge for resolving the case, every executive says please wait time this much time it will be resolved or providing one more date which is already given in the app, so customer gets irritate while talking to them because they absolute talking nonsense. And one more thing I would mention that every time an other person picks the call and we have to explain him the case study everytime so there is no ownership of solving the case as they are just acting as puppet and nothing else. So please do something for a better customer support or close this window because this is just an additional cost for the company.Sorry...!!
Very good talking thank U so much ??
Still issue not solved
She solve my problem easily
Costomer care bihaveyear not good
Nice customer care support
Good But Not Solution My Issue
if they dont   whow to solve the problem ,they fdrop the call
Some technical issues related to network took long time to resolve
Reduce tym to solve issue
Representative has solved my problem.Thanks a lot
Very poor Service
Query resolved asp
Need help regarding my order which is not delivered to me and status is showing delivered kindly request to you please help
No feedback everything is good
Shopzilla company is very good but Delivery boy is language very bad  and my order not pickup
Inspite of my repeated requests, I am still receiving the groceries in polythene pack. Kindly deliver in hard case so that either of the two parties shall not suffer.RegardsM R Sharma
good nice experience customer care
For plus+ Members there should be replacement policies as extra .
Plz ask your seller not to cheat us
Delivery boy is not connected
Jitni   order delivery   aata he utna   pickup   bhi aana chahiye 4 bar order   nhi karna pde
The person to whom I talked couldn't provide the information untill n unless u gave them the confidence if he or she is right or wrong the enterprises that made this transaction is responsible not that person I want my refund back that's all and the person to whom I talked is not responsible your company is.
Talk to customer supportI feel very good.
I was told my issue will be resolved by today and refund will be provided but now customer support is asking for proof that it is not been told. I am wandering around for one month. Very bad experience from Shopzilla
customer service   madam full gauid to me and faithfully support thank you ??
Sir,Regarding my order of 300g Chai seeds The above order was placed by me with super coin option  - but when I came to the Payment part - it reflected that COD option was not available to me. Whereas beneath the product on ur app it was clearly mentioned that COD was available. Then sought ur associate's assistance  - Received a call at 9.34 am  - one was on the other end  - I brought my problem to his notice  - to resolve the issue he wanted me to wait for 2 minutes  - waited for 14 minutes  - but no response from his side - thereafter I disconnected the phone. At 9.48 again sought ur associate's assistance  - a lady came on line - repeated my problem to her too - but again no help came from her.Please look into the matter & do the needfulRegards
So polite ND well behaved
This product is wrong size send me Total number of 4 iteam but receive 2 iteam short 2 iteam I don't shopping next time this Shopzilla bad service.
Proper action should be taken against the sellers of fake products.
Talked to your customer support service Mr.  .So supportive and cooperative
Outstanding information
Over all good after resolving my problem with in 31st August 23
Add replacement or exchange option as well on the app if it is eligible for it
Pay later service activation Activate my account
Hopeless shopping app. Completely fraud. Nonsense. No return exchange policy. SuperBuy is 1000 times better. Not buying again.   is also a 3rd class app. You did fraud in shoppy, product not delivered, but in the app marked delivered. Complained but no response. Government should take strict legal action against you all.
I will do police complain
Thank u for responding...
Well mem
Thanks Shopzilla customer
Support executive is great - she's really great at this ?
Aur kabhi bhi   se   karunga copy perfect saman nahi milta hai
Kindly send the groceries in closed box as many items missing and our time wasting in calling customer care for refund
It's really nice talking to him
Easy resolved the issue
Bhaut aacha laga
Hope my query will be solved
He understand my problem essly
Very disappointed with the seller and the product...this is a kind of unfair demonstration and cheating.
My concern was when I was ordering the product it was showing the date 26/08/2023 for delivery and after successfully ordering the product it was showing the date 27/08/23 and it was disgusting as I was going to gift it at 26/08/2023 then also I have waited and asked coustomer executive to tell the delivery person to deliver the product as soon as possible but they are unable to help me and this was the biggest disappointment as Shopzilla is not fulfilling the details which are given befor placing the order. I think I would not use Shopzilla for purchasing the product if I needed it instantly as Shopzilla lack the logistic service.
Ufcutcyrboh
Your policy is very rigid
Please reduce time most important
Kucho nai ??
I have tried many times to get support but everytime your team is not able to solve problems.
Okay sir my problem not solved
Not understand in language
Worst experience ever...I'm never gonna to use Shopzilla Ever again
Please improve your system and make more customers friendly
Delivery agent should answer call fast.
Make Easy way to connect customer service
Nice staaff
Ohk vrrerry niceeeing
Best luck
Thank you Shopzilla supporting n nice to talk customer service.
Mam is very helpfull....
Fake promises given by Shopzilla team again and again so please check your staff capabilities of customer handling. And why my knowledge my dilivery date shifted
Provide instant resolution
My issue is not resolved kindly resolve my issue
Customer Care Executive(Mr.  ) was very polite to me and has listened me and understood my issue but when he transfered his call to your senior person, call got disconnected....Bqz of that I have given 4 as my feedback.....but for   it will be 5.And please cancel my return as I am just frustrated with this issue
Coustomer excutive is very good, but Shopzilla Need to Progress your work response as soon as possible and solve coustomer problem
She is very polite in conversation .She tried her best to resolve my query
Help us with your feedback -
Impressive work in
issue tyup with service centre
Did not solve my problem, my product was missing, Shopzilla not solve my problem plz I request to u solve my problem immigeatly
Good provide
Ghe he
Thanks you customer support
Thanks for resolving my problem thank you so much
Customer support executives behavior is so soft & too good ????
Try to communicate your regular customer by telephonic conversation and make them help to place a order
Why you Lying
Nice job bro
We have reached out for a consultant to update the contact number but instead the consultant has cancelled the order.
She was very polite and tried her best to help me. Although I know that priority delivery is not possible but still she tried her best. Quality team should check this and give her applause at least. Her effort towards resolving my product was really spectacular and laudable.
Increase your seller honesty
Muje bohot   ke customer supporting team se bat karke mere taraf se 5 *****
Nice.Thank you. I love   ????
I'm satisfied with executive
My issue is solved. And I am satisfied. This costomer care support
No need to change... I'm satisfied... FAST & quick
Thank you fpr the efforts to my issue
????? ???????????
bhai hamare bhaut badia admi hain please unka salary badao our unka thoda khayal rakho unka   hai   pata lag raha tha please unko thoda rest dijiye
Please maintain to request a call back from Shopzilla customer care
product received is wrong
Thank you sir ????
Thanks u for Shopzilla Sopoting
Thank you   Sir
Previously from customer support complaint with wrong description so again complaint raised.....
Please avoid to business with sellers who are not loyal to customer
Good phone call
?????? ?? ?? ??
My products "cash on delivery" unavailable for my payment wallet..Why?.Can you Available for cash on delivery my payment wallet...
Improve your call quality
Please delivery the exchange size as soon as possible ??
Very difficult to connect with customer support. Any how connection established but not a supportive attitude shown towards the problem unfortunately.
Customer service is really brilliant. I hope my problem will be resolved
Very Good ??
The worst e   i have seen.. why this long 1 month had taken to resolve my issue and there is no concern team or back end team had reached me for this issue kindly look into this matter and all the customer care members are saying concern team will reach you and we raised your complaint
too good i m always happy for each ad every time thankuu for make life easy
The customer care executive is toooo good and supportive.....
Product installation date was 25th but unable to get the installation on time even not getting the assistance from Shopzilla. Never recommend for purchase high value product from Shopzilla
Problem solving my my question
I love this aap alot
The representative trying to avoid the issue I asked to transfer the call to higher authority But executive cut the call by saying I am trying to transfer call but it is not goingThis is not acceptable to handle customer like thiHigher authority needs to audit the call
Very very good my issue close to one call
Good manners nd she treats me very beautifully ??????
Thank you karan sir
Good service but my order lat dilevery
Good behaviour exuctive
Wishing you for your bright future
You explained well, thank you.
Such sellers should be penalised for delivering wrong products...I ordered for 1000ml water botlles, but received 750ml water bottles.