sharmila122125/customer-support-csat huggingface dataset:
About my order return process is not good to me and also not good for any customer.........10 days is sufficient to pick up the product but u can't and also say your time is over by our return period and after 5 day u say u are not available......what is this....it is not right sir/mam or Shopzilla.....Customer satisfaction is more important.Pls my order pick up.
New policies are pathetic. I was trying to login into my account but was unable to do so since Shopzilla was not sending OTP on my registered email id. Now I see maximum unsuccessful attempts reached.
Pls refund y sound system
Resolution time is very long
Just make sure if the seller does not have product they should cancel the order immediately
Worst service received on 1st call
Thank you Shopzilla customer care
Nice and helpfull for my query and solve my issue in just few minutes. Thank you
Please improve your delivery
Its amazing... Way of talking was so cool. No special effort required to teel my problem... Everything was fair i just love the agent and her way to understand,talk ....it was very humble????????
Awesome Service this Singam Lady
resolved you coustomer problem ASAP
Please check products before delivered.. There are products missing
Issue is still open.
Your Shopzilla service is very good
Customer care executive was polite and knowledgeable
I am not happy, need solution on delivery of wrong item
Please refund my money back
Dear teamGrocery packaging should be more improvement.Last time I have complaint about the same issue.But no improvement by  Shopzilla.I purchased from Ama...n grocery their packaging is excellent everytime.Please improve your system as mentioned above.Thank  ,??
Good consultancy to solve my problem
Issu problem   very ????
Shopzilla exchange policy are not properly communicated and this cause undue harassment of customer
Customer support executive are very nice talking way and she raise my issue on a priority basis I'm happy with her services .But not happy with Shopzilla because they will cheat me and I'm prime customer but they will dne fraud with me on my grocery bill so if my issue not resolved I will escalate on Twitter and other social media apps and if my charges are not valid please refund the same .
I'm satisfy with customer support
Set a toll free customer care number for any query
Is was nice to you mem.
Solve issues immediately.Nowadays It takes to much time to solve a issues.
Thx for spotted and helpful sir....
In all the way sharing with customer support was satisfactory
Please ensure the delivery of product on or before the time
Better Experience with executive
Kotha bole   valo laglo,thx u Shopzilla
Too awesome customer care supportMind blowing I give 10 star..
She is good in communication
watch   thi or fir return karvai thi but time se pehle refund cancial ho gya   date 5th August bata rkha tha
Pls have return policy on shoes and crocs product
Please my woosh detergent deliverd at right time because my paralysed parents not able to going market.
Your customer support   could under the what i was undergoing the product delivered was faul
Customer support executive simply quoted 24-48 hours. No resolution after 4 days.
They are fraud  my pick up was not done till now im really upset and mentally tensed
Nice interaction
Please fast delivery my order
speaking language customer service
Well talked to customer support department
Happy'with customer exicutive but verry unhappy the item i received its toooo poor
Thank you for correct information.
Plz use Hindi language for complain
Very good experience ??
Ur company is useless
Very good customer support
For exchange the product the return messages or any notification should be given to the customer,there are lots of issues happening in Shopzilla customer support,the trust is questioned,so make sure your side is perfect and customer can easily approachable.Thank you .
Return policy time required when damaged item in just out delivery.
Sorry but my issue is not resolved
Super talk
I am Happy With calling a customer care number
Bed sarvice
Please be clear on your information
Please refund my money as soon as possible.
Wast of time Useless
Very worst delivery commitment, ordered a mobile with one day delivery, after three days also not received yet.
Very good service by customer executive.
Just fully support your customer in effective manner.Thanks
improve your delivery service
Before make sure good product
I am very happy ??   ??
Nothing everything is good with Shopzilla
Good?? Language
Shopzilla customer care thanksful supports
She is so polite and professional.
Gud explained
Osm exquisitive
Very bed very bad& poor
I have ordered cargo size is not fit Why should pay additional pick up fee??????
Mam ne bahut   aur meri problem   se solve Kiya           Allah Ta'ala Mam     tarkki de ??
Thank you so much thank you thank you good better
Help full
Delivery partners are not fulfilling promise .
Waste of my time and irresponsible answers attitude too much zero knowledge
Poor delivery service
Everything must have a return policy
Product delivered time more
and good taking I'll appreciate
Customer service agents do not even try to understand or resolve the issue properly , very rude and not at all helpful
I'm very happy but I feel more happy when my issue completely solved I hope as soon as your team solved my issue Thank you
Bahut hi aache se inhone  . Thank you sir ??
Resulotion must be as early as possible
Mr   was really good in understanding the issue and he helped me to solved my issue with full respect. it was really great experience
Problem is not resolved due to late complaint but I want improvement in Shopzilla delivery and services thatswhy I contacted customer care.
Shopzilla very pooar
Waiting for help to get package delivered from your courier partner
Executive was very polite and helpful, thank u for helping me and solve my problem, thank u so much
Coustomer support
Improve pakage packing and material should be in package
I ordered shoes from snapmint app and I paid 433 rupees for shoes down payment from my bank account. Unfortunately order was not placed in Shopzilla and then I call the snapmint customer support service. They said you paid 2866 from your Shopzilla wallet. But I don't have money in my wallet then they claim me 2866 rupees in Shopzilla wallet. It's a fraud, now I have to pay that in EMI
It was my good experience.
nice talking
Thanks to Shopzilla
Congratulations! You did great
Understand the customer querry. My refund request cancelled by your executive without giving proper reply. I'm never purchase from Shopzilla again.
There is only return option there. please have option to submit the problem for missing items.
If item is already present in nearest hub why it cannot deliver tomorrow
To be resolve the problem of coustomer very fast
Gud communication
My order mobile IMEI no.& received mobile IMEI no is same but configuration is deferent. Solve problems
Reduce time to return policy
NYC customer care
Check product after delivery.
It took more time for customer executive to pick up the call
Customers  ko Customers  care executives  se easily baat karwaye
The senior executive disconnected the call after asking me to wait.
Bad service every time my products shipped automatically cancel. I never orders filipcurt
As I have ordered the items by a legitimate way and also paid for it, it will be more helpful if I get the missed items.
good customer care service
Shopzilla would greatly benefit from having more individuals like this in their customer support team. They demonstrated a thorough understanding of the issue. I am genuinely pleased.
Mostly failing delivery on time
resolve customer issue asap, make some flexible policies that help to resolve the customer issue.improve your logistic delivery chain. Maximum problem customer face due to your bad delivery service.
Vngfjk
Good morning good service
good explain
The delivery person misguided me. He told me that he had to show dents on exchanged phone by Shopzilla order but there was no dents on my exchanged phone. That's why I denied to exchange my phone because he forcefully decreased price of my phone.
Keep CCE happy
Quality is very poor
Resolve the customer Issues well in time so that customer will not suffer so long. I'm facing the issue since 05 months and Shopzilla not issue the refund of my product as order cancelled by Shopzilla Executive.
Thank you so much ?? Shopzilla support team ?? all Shopzilla family members ?? well come ???? one s more than k you so much ?? dear all .... Thank you so much wings music composer singer company ?? thank you so dilivery coriyar boy ??.
Thanks for you
Didn't solve my problems
The issue is yet to be resolved...this is fraud..pl take action against the person concerned.
sub yahi kahena hain Shopzilla apne paylater costumers ko ye zaroor inform kare ke payment atoumatic debit nhi hongi apko payment   honga apne card ya UPI se   yahi confusion me CIBIL kharab   100+ point mere dicrease  ..   paylater bhi acount bhi block   main apne subhi EMI payment always Time pe pay kiye hain ager mujhe maloom hota   payment atoumatic debit nhi honga to main time se pahle hi pay  ..   mere is feedback   le ga our apne loyal customer ki help kere ga   record ap check kar sakte ho meri other EMI ka 100% payment on time hain...
Good costumer communication skills
Problem not resolved but taking good
Shopzilla was fhe best app i had ever come through
Thanks for supportNice to talk with customerThanks for your support
Very supportive under standard customer problem
CS team should not read what is displayed in front of the system, they should have freedom to contact seller and delivery executive and figure out the solution
Kindly solve my problem as soon as possible
Bakvash. Not respons
My issue is not resolved
Cash on delivery is not available my account
I don't want to chat to talk to customer care. I want to reach right away or email as per my convenience.
What is the sellers you have that selling poor quality of product making fool of the customers
very bad experience.. installation very delayed..not support Shopzilla or tecnication so friends. don't purchase on Shopzilla because order already very dely and also installation is very delay so very very bad experience with this item with Shopzilla.
Bad customer support
Finally got no any help, problem unsolved
Unhappy with service
Thank you. ??
Don't know how to speak to customer
Very genuine person ??????
if you're suggesting your customers with the resolution then please provide them solutions
Im glad to you for solving my issue.
Good service for customer care
Return pick up service was very very varest
?????? ???? ?? ??? ???? ?? ????? ???? ?? ????? ??? ??? ?????? ???? ?? ?? ??? ??? ??????? ????? ????-???? ???????
Very niceGood super excellent
Wrost experience received from Shopzilla to resolve an issue you people are talking 20days and still your are asking to wait
Bhohat aachi medam hai
Make a easy process to reach customer support.
No need to improve Shopzilla you are already having the best customer care executive Miss
Your constomer care was very polite , and he resolved my issue...thats it
Provide executives in Malayalam Language
Issue with return request approval late
My problem is not solved
A polite by Aishwarya mam
Please add a customer service phone number
Stop scamming your customers with fake products
Pls add Return applicable for food products as some time the product delivered may be spoiled or defective.
He has spoken very nicely, and asked them to help as far as possible
Meri koi bhi problrem solve nahi hui he
Good  information  and inquiry
I am happy ????????
Very poor services not resolved my problems yet its around 10 days
your customer executive is the worst of all the time. they keep giving   like their website is not working on the data is not showing.
Very nice agent
Resolved my issue please
Shopzilla is a good service
Cancal
I'm not happy with policy regarding the product and the product quality also not good
Paylater not working
Thank you so much  ??
Good sarvice good stuff thanks Shopzilla
Not my issu
Outer packaging being mandatory for replacement is a stupid policy to have.
Dilvery Parson very bed man
Male and female problem is bigger then tha costumes Please solve the sir/mis problem
Very good support by customer executive officer.
Order cancelled by seller this is very wrong thing...about my Motorola mehroon colour mobile
Bahut aachhe sir hai
A nothing Shopzilla Because he person in good communicate with me
Tnx for helping
Nice speaking skills
Mera phone replace nahi
Thanks for co-operation
It took me a lot of effort to reach your customer executive , please make it faster and simple
Return policy   update karo
Very fast service by Shopzilla
Thanks for my help and it was nice talking to you sir.
Problem is not solved
Not a good service
It will be better if the  item missed in an order can be delivered back to customer
Post delivery service is very good. Need to improve delivery person minimum knowledge regarding the policies of delivery the products
Thank you Ankit ji
Very bad service of Shopzilla, Shopzilla is fraud....... Fraud..... Fraud
Bengali Language should included in call settings in customer help line
You're doing well.keep on this.
Bhai product delivered   chahiye
very slow service time west and very poor no time mining very bad time
I am satisfied with Shopzilla
Amazing support??? Good behavior ???
Resolve my issue ASAP
Nice sir ji
Give instructions to delivery partners to give some time to customer for their response/complaint after check the product
You are almost perfectThanks
good ??
Do something about the non returnable products, seller sends anything they like to send
Appoint Other speaking customer service also
Executive was very supportive at the time of conversation.
Good behaviour Sweets Voice and Simple languageI'm happy
Worst customer help I have seen in all the years
Nice response
I love   voice
Great conversation
support is good need to reduce rectification time, i would be more happy if my query solve as earliest and receive product before my son's birthday
Thanks You sir
You should also be careful about our quirey
Thanks for supporting me please I want urgent product
Shopzilla is useless
Resolve issue on time
I want my refund
Very good service but my issue not solved yet 7 days wait or which time will wait
Company number of Redmi not sent through mail Or message.
Delivery partners are cancelling pick ups and deliveries on their own.. more transparent mechanism is needed. Thank you
Thanks mam good behaviour
Plz rectify my issue fatser
Best contact
Please solve the issue as soon as possible
Executive answered my questions patiently and very clearly
May I know from which bank I have done payment BCS I have not done through Paytm , somebody check and revert me back
Good coustmer support filf
Customer executive was extremely patient and resolved the asked concern in a very polite manner
Please once check before deliveryWe request you to secure packaging while on deliveryWe always trust Shopzilla
Customer care person is good manners but my problem is not resolved please help
Thank you soch much love you
Some times damaged Products are receiving.
Without the issue getting resolved, it shows resolved in the app.whenever the call is connected to a next level officer, every time the call gets cancelled and no call was got
V .... Good sir
Politely Handle things, Sincere, supportive man.... thanksRegards,Advocate Akrashat vermaHigh court, Lucknow
Returning product is difficult
Service of Shopzilla is getting worse day by day
Well behaved
Provide more option rather then otp option in mobile only
support is west I am happy
Problem has not been solved
The customer care executive was very polite and good. And seemed genuinely concerned for the customers. 5 starts for that ..
nice person with good skills
Great communication skill.
Agent comunication skill was very bad and my is not solved and Shopzilla aap show mea issue is solved and customer support cannot understand my situation my product is delivered and Shopzilla soe mea product is delivered I was very upset for customer service and delever service  too much time teken by Shopzilla my patience is losing
Hygiene related porduct delivered in torn packaging and even product is damaged still you are saying product is under no return policy. You mean to say that whatever product we receive in whatever condition we have to live with it as it is under no return policy. This is my first worst experience with Shopzilla and the worst i had with any other Ecommerce site.
Please try to make delivery at delivery date
Very poor policy
Veri good customer support.Issues Solveig time is very delay.need to improvement.Thank you
my odered product quality was wery poor i using one day shoe. the shoe will tared so that i return the shoe the shoe is stained the delevey man is do not take shoe
Bad sarvice
NO PLEASE SOLVE THE QUERY AT EARLIEST AS THE Shopzilla SALE IS FOR SOME DAYS AND WE HAVE TO REORDER AFTER REFUND
Very good way of talking of customer care.
My advised Please block the seller PPBEAUTY.
Coustomer executive so goodThnxx
Thanks for supporting And resolution my problem
Shopzilla good
I want her no lmao
Customer care service boy communication skills excellent.my problem solve but delivery time is long.my request delivery to 11th August.
Nothing.thankyou
Well supportive
Update the product availability and stock in real time.
Make sure that sellers deliver the correct product....this was the second time that this has happened... very disheartening
Customer care executive is so helpful..she resolved my problem.thank you so much ??
Please terminate your 'jeeves company' franchise  from Shopzilla  . As it is not resolve the problem on due time during its insured period of the product . Due to which a custemer get mentally harased and get tense .
Transtation Issue Observ
Your executive is not interested for help and she don't know how to talk with customer.. educate her first...such a worst experience ever....my call was disconnected in between that was awesome ???? you people doing wonderful job... keep it up...one day you guys will be the reason of company closure... best of luck...it will not take much time.. only you have to do one thing..hire same executives.. with help you to achieve this goal....
I am not happy??
Customer executive response very politely that's why I will be go for a Shopzilla
Still waiting my delivery
Consultant is good but your  Shopzilla company is **er
Yes my issues are resolved
Ok, i got my issue resolved !! Now i'm waiting for refung, thanku Shopzilla
Product packaging ke time per thoda Dhyan rakhiye ki customer ne kya order kiya hai usse hi bhejen kuch bhi nahi.
This is humble request to you to trand your field executive to be polite with customer.
No information was provided why it was not open box delivery though it was shown at the time of booking. Now its informed that its not open box booking. Without providing any communication in writing it was informed to TRUST them and accept delivery. Kindly provide why its not open box delivery
Much time consuming to resolve problemBut call executive is good
My Question Solve
Didn't received the shoes till now...Shopzilla still misguiding me..
Gajab sir
Please improve Sound quality at the time of calling
Solved my issue
Shopzilla and seller take too much time to refund please solve it in future
Will we ok
Just Too happy with customer executive that he helps me to return & refunds.
It's overall good experience
The representative I spoke with was very kind and very informative and resolved my query soon. Please hire more customer support executive like him. Thank you
Why your system update so slowly
No help this person
Good work I love Shopzilla
Very bed service
Customer care executive is too good
Mam is Very good service
If you are not able to solve the issues, then close the company go,
Thanks and return my goods and also return the amount
Customer support executive is also good
Very good person customer care executive and very politely behaviour
Your agent not solve the problem and cut the call
card discount should be clear before payment not after   through message.
My problem does not resolve.Payment has done but message is coming for paymentThis is fraud!!!!
Problems   se jaldi theek kariye
Customer support was excellent
Very good & politely addressed our complaint
customer service is very helpful thanks....
Fix technical errors
Very good person.
Thanks you information
????? ?????  ???? ???? ?? ??????? ??????? ???? ???? ??? ?? ?? ???? ??? ?? ???? 9 ???? ?? ?? ????? ???? ?? 10 ???? ?? ???? ?? ?? ????? ???? ????????? ?? ??? ??? ???? ??? ???? ???? ??????? ?? plz ???? ?? ????????  ?? ?????Please change it because I didn't know that my shoes size is 9 number and by mistake I had given 10 number, so please I am requesting to change my shoes, plz change it, no please
This app is too good their are variety of trendy and design er clothes
Improve clothes quality
The worst website ever. I won\u2019t order anything from today. You just played with my money. You didn\u2019t give me the right to cancel this product
Don't dupe customers
Worn product
Very poor customer service on issues handling.
Our time is very important and Shopzilla is a very trustable purchasing app so please make your policys is flexible
Customer support executive is Nice
My experience was ??
Very Nice Services
She was quite responsive & able to understand the problem. I was looking for exchange and not return.
All good, I am not happy that I could not get the product that I wanted to buy & your delivery partner is giving wrong inputs
My issue is still not resolved hope it does soon. Though customer support is good. Wait time is high
Wonder full customer service
Not replacement product
The executive was very helpful and understood my concern very properly
Make your customer care executive..experienced to attend call and resolve  issue as fast he can
Shopzilla pay later emi is a most helpful for costumer but problem is there is no perfect solution in that platform
I\u2019m not happy
Nicely explained miss   working
I want to my product my ear buds is not range with pant pockets
Tge customer executive was so supportive
Executive was not able to tell me the reason why the return request was cancelled. He just simply created another return. Not happy with resolution
Give more offers in grocery
Talking way what is very good but my issue was not solve
Very nyc
You should improve your delivery contact way.
Very natural communication. I m very happy to your talking skill.
Very nice Shopzilla care survis ??
S21FE5G is truly a disappointing device. Shopzilla should have policy to return such devices, so that it can support the customers like me. In this regards, your policy is equally disappointing.
Product not delivered
Resolve my problem immediately
Got cheated by Shopzilla.
Kindly return the product and refund
Resolve my problem fast
everything is good and on marks. keep it up!
Customer support is very good The talk with me is very good
Customer executive person was so nice and I am happy to talk with him he has solve my problem
To check the products before dispatching
Missing ??????
Good effective and quick response. keep it up team Shopzilla.
Best taking behaviour
I am unhappy because my issue is not resolve by Shopzilla custmer support executive and also return department of Shopzilla.
i am very happt to communicate with your customer care...it is a good conversation
Great support team!??
Very chep service policy
Customer care number should be available in the help section itself.Chat app takes time to arrange a call bacl
Very good support in your Customer care ??
Very good customer support and solved my problem easily
talked to me very politely and helped me in solving my issues
Thank you for resolved my problem
Feel better to talk to the customer care
The seller has disappointed me due to one 1000 rs he want earn from me bull shit ...Like this fellows you loss customers like me tell that LG seller to not behave like this again with anyone
To good ??
Sab coustomer care bale   hain
I don't like service after order