Client Services Manager - SM1
Location: US, CA, San Mateo
Department: Client Services
Employment type: Full-time
Experience: Mid-Senior level
Education: Bachelor's Degree
Industry: Marketing and Advertising
Function: Information Technology

Company profile:
#URL_ddb080358fa5eecf5a67c649cfb4ffc343c484389f1bbaf2a1cb071e3f2b6e7e# and Aptitude Staffing Solutions have partnered up in an effort to streamline the hiring process and provide a more efficient and effective recruitng model.  Our focus is to help develop and achieve your career goals while makeing a solid geographical, cultural and professional fiit when leveraging your career into your new and exciting professional venture!Please direct all communications throughout this process to the HR department at Aptitude Staffing Solutions#EMAIL_0c020555b4dbc1c1e03d03c46cc181bcfde81bf5b20fea95d1bc7dc64c79814c#Darren Lawson | VP of Recruiting | #EMAIL_f4da338e899ddba983ac771b001681d1d2d93b3327ddc420a15f4e5a310071a9# | #PHONE_90d33c9d7ec1484aebfe37b153d677decc6f5f53b316489ed24061544c04eb66#

Description:
Client Services Manager - SM1San Mateo, CA#URL_b0c46563ede9cd7db1c4789a59b5459bbd3bc82e0f5dbdb0b142ceb7d21416f5# is leading the way with technology that's evolving with the changing media landscape, not against it. Description The Client Services Manager will be assigned to specific accounts and be responsible for the successful and on-time execution campaigns running on the #URL_b0c46563ede9cd7db1c4789a59b5459bbd3bc82e0f5dbdb0b142ceb7d21416f5# platform. From setting up and moderating Kick-Off-Calls through ensuring billing is complete, the campaign manager is the primary owner of the successful execution campaigns from assigned accounts. The Client Services Manager will work with media agencies and publishers as well as Account Directors and Sales Directors in the region to ensure that campaigns meet and exceed client’s expectations. The Client Services Manager may manage a coordinator, back-up Client Services Manager peer, or handle certain clients’ work on a one-off basis. Key responsibilities include:Maintaining strong communication and manage expectations with clients, account directors and sales to keep all stakeholders informed of campaign statusExecuting and/or ensuring that process is executed on every assigned campaign, in some cases by delegating campaign tasks to Campaign Coordinator, Ad-Operations or back-up Client Services ManagerTroubleshooting and solving common technical problems, and address client issuesMonitoring campaign performance to client’s objectives and make optimization as necessaryMaintaining and expanding client relationships; notifying stakeholders about future business opportunitiesDeveloping and maintaining expert level proficiency in the #URL_b0c46563ede9cd7db1c4789a59b5459bbd3bc82e0f5dbdb0b142ceb7d21416f5# tool set

Requirements:
Basic Qualifications:Proven experience in management of digital ad delivery, optimization and/or yield managementAbility to prioritize multiple tasks and meet deadlines with demonstrated initiativeStrong initiative and ability to work well under pressure while maintaining good attitudeAbility to work well independently define/manage objectives in a fast paced environmentAbility to maintain excellent internal and external client relationshipsProficiency in MS Office Suite, with an emphasis in ExcelBA/BS degreeMinimum 3 years of relevant client services management position in the digital ad spacePreferred Qualifications:5 years related experience in online advertisingStrong understanding in leading ad servers and ad networksAn understanding of video media and knowledge of programmatic transactions

Benefits:
Our core values drive our culture. This is what we believe: Why #URL_ddb080358fa5eecf5a67c649cfb4ffc343c484389f1bbaf2a1cb071e3f2b6e7e#? Watch our culture video to learn more.MAKE OUR CUSTOMERS SUCCESSFUL Our customers' success is ours. We live to solve their problems, improve their futures, and exceed their expectations. When our customers win, we win.SET THE BAR HIGH. We're trying to revolutionize an industry, so we can't be just good—we have to be the best. That means striving for the best team, product, and company on the planet.BE ACCOUNTABLE. We own our work. We keep our promises. And we always follow through. We take responsibility for failures, and humble bows for successes. There's no time for excuses and finger pointing.SHOW INTEGRITY. Forget loopholes, back doors, and shades of gray. We just say it. We are honest and straightforward with everyone. The only way we can bring clarity to a chaotic world is to walk-the-walk ourselves.MAKE EACH OTHER BETTER. Everything we achieve, we achieve together. Nobody is too important to grab a broom.ALWAYS MOVE FORWARD. We see the world as it could be, not just as it is. With our passion for finding new solutions to old problems, we're creating that new world. It's a future worth adapting to.The Benefits Generous paid time off to help you maintain a good work-life balanceFully catered lunches available everyday to all employees at the corporate officeOffices fully stocked with snacks and refreshments to keep you energized and productiveExtensive employee benefits and perks to show how much we value your effortsFun team events, company events, employee sponsored events, employee recognition awards, and more!