CUSTOMER SERVICE AGENT 
Location: US, TX, DALLAS
Department: CALL CENTER SP
Employment type: Full-time
Experience: Entry level
Education: High School or equivalent
Industry: Consumer Services
Function: Customer Service
Salary range: 30000-38000

Company profile:
Aegis is a global business services provider in the area of experience management. We provide a suite of solutions for our clients, from strategy and design to implementation and execution, that help global brands deliver memorable end-customer experiences.With a presence in 56 locations across 13 countries and with more than 55,000 employees, Aegis manages over a billion customer interactions every year for over 300 clients across verticals such as BFSI, Telecom, Healthcare, Travel and Hospitality, Consumer Goods, Retail, and Technology. Aegis manages, enables, extends, and enhances business experiences for its clients and their customers across consulting, technology, outsourcing, and training and education.Aegis is an Essar enterprise. Essar is a USD 39 billion conglomerate.- See more at: #URL_e8c499d2ca1fbf5755d4b1b178935b9083dccbe9587203a143de4981e0d2481a###URL_96e4f476dd7b820dc543c315e6e034d8241f8c53721d5ed893beb836062edb6e#

Description:
Location DALLAS, TX , USAJob DescriptionRepresentative, Customer Service - TX - Dallas Customer Service Representative    POSITION PURPOSE: The role of the Customer Service Representative is to develop customer relationships to increase customer loyalty and interact with customers in an efficient and professional manner. The Customer Service Representative is responsible for answering incoming calls from customers, answering inquiries and questions, handling complaints, troubleshooting problems and providing information that ultimately resolves the request.  As this environment is fast paced, you must be able to work under pressure and accurately process a high volume of calls on a daily basis and follow up with the request until it is resolved. You will be expected to provide the highest level of customer service in a friendly and helpful manner. This position requires an eye for detail and the ability to adapt to changing workloads and requests.RESPONSIBILITIES:  Accurate and timely follow up for internal and external customersEnsure Customer Service levels are met or exceededIdentify, research, and resolve customer issues using the various methodsComplete call logs and reports as neededWork in collaboration with internal and external customers to ensure appropriate standards are outlined and implemented Propose and help execute new approaches/procedures to drive continual improvements in the efficiency and effectiveness of the departmentMay be required to perform miscellaneous tasks to provide additional support to the organizationProactively identify trends from customer contacts and review with managerAnswer incoming calls and emails and satisfy the customer’s queries with the best knowledge & expertise  SKILLS:  Strong Customer Service SkillsProven ability to work cooperatively as a member of a team as well as work independently to achieve goals and targetsAbility to follow through on requests and successfully close issuesProven ability to maintain accurate and detailed recordsExcellent oral and written communication skillsDemonstrated creative problem-solving skillsPrepare special reports upon requestAdhere to the Code of Business EthicsConduct oneself with honesty and integrity above all else. Commit to the highest ethical standardsEDUCATION AND EXPERIENCE: HIGH SCHOOL DIPLOMA

Requirements:
HIGH SCHOOL DIPLOMA

Benefits:
HEALTH CARE,DENTAL INSURANCE, LIFE INSURANCE, 401K , RETIREMENT STOCK PLANS