Customer Care Team member
Location: GR, E, Volos
Department: Customer Care
Employment type: Full-time
Experience: Associate
Education: Bachelor's Degree
Industry: Information Technology and Services
Function: Customer Service
Salary range: 9000-12000

Company profile:
incrediblue is busting the myth that boating is only for the rich and famous by enabling any traveller to book an amazing holiday on a boat. As it happened in lodging and in transportation, incrediblue is changing the travel industry again, by introducing a whole new travel category; boating. Boating is the ultimate vacation with all the comforts of being at home while you are exploring new destinations.We are an innovation driven, committed and fun to be around team, where every contribution, no matter how little or big, counts. So if you're a passionate professional with solid experience who wants to work in a world-class internet company, you are in the right place. As with all incrediblue team members, we’re looking for someone who takes pride in their entrepreneurial spirit, discipline, proactivity, guerilla mindset and great teamwork skills. That’s us!

Description:
Incrediblue is changing the way people experience holidays by enabling aspiring and experienced boaters to book unique boats directly from their owners. By integrating the 3 key industries of Internet, Travel & Nautical Tourism, we are busting the myth that boating is only for the rich and famous. We’re an innovation driven, committed and fun to be around team, where every contribution, no matter how little or big, counts. With growth comes great responsibility, so we are looking for skilled and excited professionals to join our team. As with all incrediblue team members, we’re looking for someone who takes pride in their entrepreneurial spirit, discipline, proactivity, guerilla mindset and great teamwork skills. That’s us!We are looking for a customer-oriented service representative to act as a liaison, provide services information and resolve any emerging problems that our clients might face with accuracy and efficiency.The target is to ensure excellent service standards and maintain high customer satisfaction via phone and email. We have two customer segments (boat owners and travellers) and depending on your performance you will focus on one of the two. Your daily tasks will require that you: Answer incoming phone calls and reply to emails Identify and assess customers’ needs to achieve satisfactionProvide info & general support to website visitorsKeep records of customer interactions, process customer accounts and file weekly/monthly reportsFollow communication procedures, guidelines and policiesFollow Quality Assurance guidelinesTake the extra mile to serve customers

Requirements:
Must have: 2+ years of customer support experienceStrong phone contact handling skills and active listening (English, Greek)Ability to multi-task, prioritize, and manage time effectivelyCustomer orientation and ability to adapt/respond to different types of charactersWill be a plus:Familiarity with CRM systems and practicesUniversity degreeSailing/boating experienceOther foreign languages

Benefits:
Competitive salary, depending on skills and experiencePrivate health insuranceLunch & caffeine is on the houseAre you excited by the opportunity of becoming part of a young, ambitious and entrepreneurial team who is innovating 3 industries at the same time? Would you like to be an early employee of a well-funded, tech startup with incredible dynamics? If yes, apply now for the position of Customer Care Team Member here.