ISO/IEC 20000, like its BS 15000 predecessor, was originally developed to reflect best practice guidance contained within the ITIL (Information Technology Infrastructure Library) framework (reference needed), although it equally supports other IT service management frameworks and approaches including Microsoft Operations Framework and components of ISACA's COBIT framework.
ISO/ IEC 20000，就像它的前身BS 15000，最初被開發以反映包含在ITIL（信息技術基礎架構庫）框架內的最佳實踐指導，但其同樣支持其他IT服務管理框架和方法，包括微軟操作框架和組件ISACA的COBIT框架。