The airline also sent its own team of caregivers and volunteers and agreed to bear the expense of bringing family members of the passengers to Kuala Lumpur and providing them with accommodation, medical care, and counselling.
Pihak maskapai juga mengirimkan tim pendukung dan relawan serta setuju untuk menanggung biaya perjalanan anggota keluarga penumpang ke Kuala Lumpur dan menyediakan akomodasi, layanan kesehatan, dan konseling.