According to a survey carried out by Atma Jaya Catholic University of Indonesia in 2008, more than 70% of customers were satisfied with water pressure, water quality, continuity of supply, meter reading and billing.
Menurut survei Universitas Katolik Atma Jaya Indonesia tahun 2008, lebih dari 70% pelanggan puas dengan tekanan air, kualitas air, kelancaran pasokan, meteran, dan penagihan.